Flyingvoice Technology IP622CWP IP PHONE User Manual
Flyingvoice Technology Co., Ltd. IP PHONE
User manual
Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0
Revision time: 2015-12-08 20:00
1
User Manual
IP622C/IP622CWP
V1.0
Revision Record：
Version
Date
Author
Firmware Version
Applicability
V1.0
201-8-3
Sherry
V1.0
Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0
Revision time: 2015-12-08 20:00
2
Table of Contents
1 Introduction...........................................................................................................................................................................................................................................................................................................1
1.1 Thanks for Purchasing IP622C/IP622CWP..............................................................................................................................................................................................................................................1
1.2 Package Contents...................................................................................................................................................................................................................................................................................... 1
2 Installing............................................................................................................................................................................................................................................................................................................... 2
2.1 Assembling the Phone and Connecting to the Network........................................................................................................................................................................................................................... 2
2.2 Mounting the Phone to the Wall................................................................................................................................................................................................................................................................2
2.3 Turning on the Phone................................................................................................................................................................................................................................................................................ 2
2.4 Connect to the Internet..............................................................................................................................................................................................................................................................................3
2.4.1 Via Wired........................................................................................................................................................................................................................................................................................ 3
2.4.2 Via Wireless (Only for IP622CWP)............................................................................................................................................................................................................................................... 3
3 Get Familiar with IP622C/IP622CWP................................................................................................................................................................................................................................................................. 5
3.1 Front Panel................................................................................................................................................................................................................................................................................................ 5
3.2 Rear Panel................................................................................................................................................................................................................................................................................................. 7
3.3 LEDs Indicator.......................................................................................................................................................................................................................................................................................... 7
3.4 Get Familiar with LCD............................................................................................................................................................................................................................................................................. 8
4 Menu..................................................................................................................................................................................................................................................................................................................... 9
4.1 Items.......................................................................................................................................................................................................................................................................................................... 9
4.2 How to configuration from Menu........................................................................................................................................................................................................................................................... 11
5 Using Basic Phone Function...............................................................................................................................................................................................................................................................................13
5.1 Using the Handset/ Speakerphone/ Headset........................................................................................................................................................................................................................................... 13
5.1.1 Using the Handset.........................................................................................................................................................................................................................................................................13
5.1.2 Using the Speakerphone...............................................................................................................................................................................................................................................................13
5.1.3 Using the Headset.........................................................................................................................................................................................................................................................................13
5.2 Making Telephone Call........................................................................................................................................................................................................................................................................... 13
5.2.1 Place a Call................................................................................................................................................................................................................................................................................... 13
5.2.2 Using Redial Button..................................................................................................................................................................................................................................................................... 13
5.2.3 Dialing from Phonebook.............................................................................................................................................................................................................................................................. 14
5.2.4 Dialing from Call History.............................................................................................................................................................................................................................................................14
5.2.5 Using Speed Dial..........................................................................................................................................................................................................................................................................14
5.2.6 Using Dial Plan.............................................................................................................................................................................................................................................................................15
5.2.7 Using Hot Line............................................................................................................................................................................................................................................................................. 15
5.2.8 Answering a Telephone Call.........................................................................................................................................................................................................................................................15
5.3 Adjusting Call Volume............................................................................................................................................................................................................................................................................16
5.4 Black List................................................................................................................................................................................................................................................................................................ 16
5.5 Muting a Call...........................................................................................................................................................................................................................................................................................17
5.6 Placing a Call on Hold............................................................................................................................................................................................................................................................................ 17
5.7 Three Way Conference Calls.................................................................................................................................................................................................................................................................. 17
5.8 Attended Transfer....................................................................................................................................................................................................................................................................................18
5.9 Unattended Transfer................................................................................................................................................................................................................................................................................ 18
5.10 Forwarding Calls...................................................................................................................................................................................................................................................................................18
5.11 Call Waiting...........................................................................................................................................................................................................................................................................................19
5.12 Ending a Call.........................................................................................................................................................................................................................................................................................19
5.13 Viewing and Returning Missed Calls................................................................................................................................................................................................................................................... 20
5.14 Text Message.........................................................................................................................................................................................................................................................................................21
5.14.1 Sending Message........................................................................................................................................................................................................................................................................ 21
5.14.2 Reading Message........................................................................................................................................................................................................................................................................21
6 Using Advanced Phone Functions......................................................................................................................................................................................................................................................................23
6.1 Speed Dial............................................................................................................................................................................................................................................................................................... 23
6.2 MSG........................................................................................................................................................................................................................................................................................................ 23
6.2.1 Enable and configuration MSG....................................................................................................................................................................................................................................................23
6.2.2 Using MSG................................................................................................................................................................................................................................................................................... 24
6.3 Changing the LCD Screen Contrast........................................................................................................................................................................................................................................................24
6.4 Changing Your Ring Tone.......................................................................................................................................................................................................................................................................24
6.5 Setting Your Phone’s Date and Time...................................................................................................................................................................................................................................................... 25
6.6 Rebooting Your Phone............................................................................................................................................................................................................................................................................ 25
6.7 Factory default.........................................................................................................................................................................................................................................................................................25
7 CONFIGURATION........................................................................................................................................................................................................................................................................................... 27
7.1 Web-based Configuration........................................................................................................................................................................................................................................................................27
7.2 Login....................................................................................................................................................................................................................................................................................................... 28
7.3 Webpage.................................................................................................................................................................................................................................................................................................. 28
7.4 Status....................................................................................................................................................................................................................................................................................................... 30
7.4.1 Basic............................................................................................................................................................................................................................................................................................. 30
Copy Right 2015 All Rights Reserved by Flyingvoice Technology CO.,LTD V1.0
Revision time: 2015-12-08 20:00
3
7.4.2 Syslog........................................................................................................................................................................................................................................................................................... 31
7.5 SIP Account.............................................................................................................................................................................................................................................................................................32
7.5.1 SIP Settings...................................................................................................................................................................................................................................................................................32
7.5.1.1 SIP Parameters..................................................................................................................................................................................................................................................................32
7.5.1.2 NAT Traversal.................................................................................................................................................................................................................................................................. 32
7.5.2 Line1.............................................................................................................................................................................................................................................................................................32
7.5.2.1 Basic................................................................................................................................................................................................................................................................................. 33
7.5.2.2 Audio Configuration........................................................................................................................................................................................................................................................ 33
7.5.2.3 Supplementary Service Subscription............................................................................................................................................................................................................................... 34
7.5.2.4 Advanced..........................................................................................................................................................................................................................................................................34
7.5.3 Line2.............................................................................................................................................................................................................................................................................................35
7.5.4 VoIP QoS...................................................................................................................................................................................................................................................................................... 35
7.6 Network...................................................................................................................................................................................................................................................................................................36
7.6.1 Basic............................................................................................................................................................................................................................................................................................. 36
7.6.1.1 Internet Port (WAN).........................................................................................................................................................................................................................................................36
7.6.1.2 PC Port (LAN)................................................................................................................................................................................................................................................................. 39
7.6.2 MAC Address Clone.....................................................................................................................................................................................................................................................................39
7.6.3 VPN.............................................................................................................................................................................................................................................................................................. 40
7.6.4 DMZ............................................................................................................................................................................................................................................................................................. 41
7.6.5 DDNS........................................................................................................................................................................................................................................................................................... 42
7.6.6 Multi WAN................................................................................................................................................................................................................................................................................... 42
7.7 Phone.......................................................................................................................................................................................................................................................................................................43
7.7.1 Preference..................................................................................................................................................................................................................................................................................... 43
7.7.1.1 Preference.........................................................................................................................................................................................................................................................................43
7.7.1.2 Regional............................................................................................................................................................................................................................................................................43
7.7.1.3 Call Forward.....................................................................................................................................................................................................................................................................44
7.7.1.4 Miscellaneous...................................................................................................................................................................................................................................................................45
7.7.2 Multi-Functional Key................................................................................................................................................................................................................................................................... 45
7.7.3 Dial Plan....................................................................................................................................................................................................................................................................................... 47
7.7.3.1 Parameters and Settings................................................................................................................................................................................................................................................... 47
7.7.3.2 Dial Plan Syntactic........................................................................................................................................................................................................................................................... 49
7.7.3.3 Example............................................................................................................................................................................................................................................................................50
7.7.4 Phone Book...................................................................................................................................................................................................................................................................................51
7.7.4.1 Upload &&Download Phonebook or Blacklist............................................................................................................................................................................................................... 51
7.7.4.2 Phonebook........................................................................................................................................................................................................................................................................ 51
7.7.4.3 Black List......................................................................................................................................................................................................................................................................... 53
7.7.5 Call Log........................................................................................................................................................................................................................................................................................ 53
7.7.5.1 Redial List........................................................................................................................................................................................................................................................................ 54
7.7.5.2 Answered Calls................................................................................................................................................................................................................................................................ 54
7.7.5.3 Missed Call.......................................................................................................................................................................................................................................................................55
7.8 Administration.........................................................................................................................................................................................................................................................................................55
7.8.1 Management................................................................................................................................................................................................................................................................................. 55
7.8.1.1 File Upload&&Download................................................................................................................................................................................................................................................55
7.8.1.2 Administrator Settings..................................................................................................................................................................................................................................................... 56
7.8.1.3 Time/Date......................................................................................................................................................................................................................................................................... 56
7.8.1.4 System Log Setting.......................................................................................................................................................................................................................................................... 57
7.8.1.5 Packet Trace..................................................................................................................................................................................................................................................................... 58
7.8.1.6 Factory Defaults............................................................................................................................................................................................................................................................... 58
7.8.2 Firmware Upgrade........................................................................................................................................................................................................................................................................59
7.8.3 Provision.......................................................................................................................................................................................................................................................................................59
7.8.4 TR069........................................................................................................................................................................................................................................................................................... 60
8 Trouble Shooting................................................................................................................................................................................................................................................................................................ 61
8.1 No Operation after Power On................................................................................................................................................................................................................................................................. 61
8.2 Long Time Stop at “Initializing Network”............................................................................................................................................................................................................................................. 61
8.3 No Dial Tone...........................................................................................................................................................................................................................................................................................61
8.4 Can not Make a Call................................................................................................................................................................................................................................................................................61
8.5 Can not Receive Any Phone Call............................................................................................................................................................................................................................................................62
8.6 No Voice during an Active Call.............................................................................................................................................................................................................................................................. 62
8.7 Can not connect to the configuration Website........................................................................................................................................................................................................................................62
8.8 Forget the Password................................................................................................................................................................................................................................................................................ 62
9 Contact ways.......................................................................................................................................................................................................................................................................................................65
Page 1of 68
1 Introduction
1.1 Thanks for Purchasing IP622C/IP622CWP
Thank you for purchasing IP622C/IP622CWP. The IP622C/IP622CWP which has 2 lines is a full-featured VoIP (Voice over Internet Protocol)
phone that provides voice communication over an IP network.
This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone
has, but also it own many data services which you could not expect from traditional telephone.
The IP622C/IP622CWP provides two Ethernet ports for connecting another device to the local area network.
This guide will help you easily use the various features and services available on your phone.
1.2 Package Contents
Your package includes the following:
One IP622C/IP622CWP IP Phone Unit
Handset and handset cord
One universal power adapter
One Ethernet cable
Wall-mounting screw pack
Page 2of 68
2 Installing
2.1 Assembling the Phone and Connecting to the Network
1) Plug one end of the coiled phone cord into the left side of the phone base.
2) Plug the other end of the handset cord into the jack at the bottom of the handset.
3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.
Note: Use only the power supply that came with the phone.
4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
2.2 Mounting the Phone to the Wall
1) Complete the assembly instructions.
2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.
Push down slightly to lock the phone in place.
2.3 Turning on the Phone
This section assumes that the correct connections have been made.
1) Check whether the Internet port is well connected.
2) Plug the AC power adapter into the electrical outlet.
Note: Use only the adapter that came with the phone.
3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.
4) Next, the LCD display “Initializing Network”.
5) After the sequence, the phone will display date & time, lines status for the phone, and IP622C/IP622CWP is started normally.
Page 3of 68
Notice: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the
phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.
2.4 Connect to the Internet
You can connect the FIP11/FIP11W/FIP11WL to the Internet via wired and via wireless.
2.4.1 Via Wired
Step 1.Check FIP11/FIP11W/FIP11WL have powered on correctly.
Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already prepared network connection.
Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD.
2.4.2 Via Wireless (Only for IP622CWP)
You can configuration wireless from LCD menu and from webpage.
From LCD menu:
Step 1.Press the button, and then select 13Wireless using the UP and DOWN button.
Step 2.Choose 2Wireless Connection and you can view the wireless then FIP11/FIP11W/FIP11WL can connect to.
Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.
Note: If the Wi-Fi need authentication, choose the authentication and fill in the password.
Step 4.Press the softkey button under ok to confirm connecting.
Step 5.If the AP has connected, the
wireless icon in LCD will display linked.
From webpage:
Step 1.Login the web and then open
Network/Wireless webpage.
Step 2.Highlight one Wi-Fi and the
words will get larger, following is one
example:
Page 4of 68
Step 3.Press the button to connect to the E3CALL_SZ.
Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection
Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked.
Page 5of 68
3 Get Familiar with IP622C/IP622CWP
3.1 Front Panel
Front Panel
No.
Part Name
Description of function
Picture 1
1
Handset top cradle
For the placement of handset (Receiver end)
Hook switch
For hang-up and hang-off of handset
Cradle latch
To prevent the handset from dropping when it is
wall-mounted.
Handset bottom
cradle
For the placement of handset (Transmitter end)
Handset cord port
RJ-11 jack on the left side of the IP phone
Headset wire port
RJ-11 jack on the bottom of the handset
Headset
To mount mouthpiece and earpiece on the single
handle.
2
LCD screen
The LCD screen is for displaying your settings,
such as phone number, line status and so on.
3
Multi-Functional
Key
These keys can be used as speed dial, BLF,
shortcut key, pick up and call park.
4
Line Keys
In standby:
These keys are used as line keys; you can press
the line button to select the corresponding line,
and then user can make call or do other
functions.
The LEDs under the keys used to display the
status of each extension, please refer to 3.3 LCD
indicator
Page 6of 68
5
Soft keys
These keys are used as soft keys. These can be
used for item selection or control on the LCD
screen.
The softkey’ function depends on their
corresponding content displayed on the LCD at
that time.
6
Menu
Press it to access to menu items: such as
phonebook, multi-functional key, and call
history and so on.
7
UP
To scroll up or turn up the volume
8
DOWN
To scroll down or turn down the volume
9
Hold
The Hold key is used to hold the current call,
press it again to release the hold function.
10
Redial
The Redial key is used to redial the last dialed
number automatically.
11
Mute/Del
During an active call, press it to mute the
current call.
When input text, press it to delete a digit or
number.
12
Headset
Press it to use headset.
13
Handsfree
Press it to use Handsfree
14
MSG
The LED is to indicate call and voicemail
status. Please refer to 3.3 LCD indicator
15
Numeric Keypad
Enters numeric digits for initiating a call or for
entering configuration information.
Page 7of 68
3.2 Rear Panel
Rear Panel
Part Name
Description of function
Headset
Headset console, connect to headset(This is on the right side of
the phone.)
DC 5V
Power port
PC
Connects to a PC.
Internet
Connects to the Ethernet switch, router or Internet.
3.3 LEDs Indicator
IP622C LED
LED
Color
Status
Description
MSG
OFF
Power off or Phone is standby
Red
In use
Blink Red
Have a new call or Voice MSG or is updating
IP622CWP LED
LED
Color
Status
Description
MSG
OFF
Power off or Phone is standby
Red
In use
Blink Red
Have a new call or Voice MSG or is updating
VoIP Lines 1/2
OFF
Line Disable
Blink(Red)
Unregister
Page 8of 68
Green
Register
RED
In use
3.4 Get Familiar with LCD
LCD
Name
Description of function
Date
To display the current date.
Date format is mm/dd
Time
To display the current time.
Time format is mm:ss (A or P)
Phone Numbers
To display the phone number of lines.
Lines
To display the status of lines.
The icon means unregistered.
The icon mean registered.
Softkey Function
To display the current softkey function.
Softkey Buttons
You can use the softkey button to highlight the item displayed on
the LCD screen and then configuration.
One button directs to one softkey function, the blue line in the left
picture displays the corresponding relationship.
Page 9of 68
4 Menu
User can use MENU,soft key and MUTE/DEL button to browse, modify and configure the phonebook, multi-functional keys, network,
accounts, factory default and so on.
4.1 Items
The table below lists Menu items which IP622C/IP622CWP included:
Main menu
(LCD display)
Menu Items
(LCD display)
Submenu Items
(LCD display)
Explanation
1Phonebook
1.1NewEntry
User can view, add, edit, and delete phonebook by using the four softkey.
User can also make call, and send text message directly using the four softkey.
The Max records are 500.
2
Multi-Functional
Key(need
password)
2.1Exp Key 1
To configure the function of multi-functional keys.
2.2Exp Key 2
2.3Exp Key 3
2.4Exp Key 4
2.5Exp Key 5
2.6Exp Key 6
2.7Exp Key 7
2.8Exp Key 8
2.9Exp Key 9
2.10Exp Key 10
3Call History
3.1RedialList
To list the latest 60 records of called call, answered call and missed calls.
3.2Answered Calls
3.3Missed Calls
4Text Message
4.1SEND
User can send message according to prompt.
4.2RecivedBox
To list the latest 100 records of received message and sent message.
4.3SendBox
5BlackList
5.1NewEntry
To configure the blacklist, max record is 100.
6Preferences
6.1Language
To select the language on phone’s LCD.
6.2Call Waiting
To enable or disable call waiting.
6.3Auto Answer
To enable or disable auto answer.
6.4Preferred Audio
Device
To select the preferred audio device.
7Ring Tone
7.1Bell Type1
Choose the ring tone from Bell Type1- Bell Type10.
Page 10 of 68
7.2Bell Type2
7.3Bell Type3
7.4Bell Type4
7.5Bell Type5
7.6Bell Type6
7.7Bell Type7
7.8Bell Type8
7.9Bell Type9
7.1Bell Type10
8Volume Setting
Press up or down key to turn up or turn down volume.
9Accounts
(need password)
9.1Line 1
9.1.1Line Enable
To enable/disable line1.
9.1.2Password
To set password of line1.
9.1.3Account
To set account of line1.
9.1.4Display Name
To set display name of line1.
9.1.5Phone Number
To set the phone number of line1.
9.1.6SIP Proxy Server
To set the SIP server IP address of line 1.
9.1.7SIP Proxy Port
To set the SIP server port of line1.
9.1.8Outbound Server
To set the outbound proxy IP address or domain name of line1.
9.1.9Outbound Server
Port
To set the outbound proxy port of line1.
9.1.10Backup
Outbound Server
To set the backup outbound proxy IP address or domain name of line 1.
9.1.11Backup
Outbound Port
To set the backup outbound proxy port of line1.
9.2Line 2
Same to 9.1
10Call Forward
10.1CFWD All
To set the destination phone number of CFWD AllNumber
10.2CFWD When Busy
To set the destination phone number of CFWD Busy Number
10.3CFWD When No
Answer
To set the destination phone number of CFWD No AnsNumber
11Time/Date
11.1Time(H:m:s)
11.2Date(m/d/y)
12Voice Mail
(Need password)
12.1Line 1
12.1.1MWI Enable
To enable or disable voice mail of line1
12.1.2Voice Mail
Number
To set the voice mail number of line1.
12.2Line 2
Same to 12.1
13Network
13.1WAN Connection
Type
To view the current Internet port’s connection type, or to change the Internet port
connection type from Static, DHCP and PPPoE.
13.2CurrentIP
To view the current Internet port IP address, or to change the Internet port IP address.
13.3CurrentNetmask
To view the Current Netmask, or to change the Current Netmask.
13.4CurrentGateway
To view the Current Gateway, or to change the Current Gateway.
13.5Primary DNS
To view the primary DNS, or to change the primary DNS.
Page 11 of 68
13.6Secondary DNS
To view the secondary DNS, or to change the secondary DNS.
13.7Enable WAN Login
To enable or disable user login webpage from Internet port.
13.8Web Port
To view the Web Port, or to change the Web Port.
13.9SIP QoS
To view the SIP QoS, or to change the SIP QoS.
13.1RTP QoS
To view the RTP QoS, or to change the RTP QoS.
13.11Data QoS
To view the Data QoS, or to change the Data QoS.
13.12VLAN Tag
To enable or disable VLAN Tag
13.13VLANID
To view the VLANID, or to change the VLANID.
13.14802.1p Priority
To view the802.1p Priority, or to change the802.1p Priority.
14Product Info
14.1Product Name
To view the current information of Product Name, Software Version, Hardware Version,
MAC Address and serial number.
14.2Software Version
14.3Hardware Version
14.4MAC Address
14.5Serial Number
15Status
15.1Intenet Port Status
To view the current information about the status of Internet port, VPN and registration.
15.2VPN Status
15.3Registration Status
16Reboot
To reboot IP622C/IP622CWP.
17Factory Default
To set IP622C/IP622CWP factory default.(Need password)
18Set Password
To reset password.
The password of LCD is same as the one of Webpage.
Default is admin.
19LCD Contrast
To view and change the contrast of LCD.
20Login/Logout
Press it to logout LCD.
Press 20Login/Logout to erase memory, and then user should input password when user
access to 9Accounts again.
4.2 How to configuration from Menu
1) When the phone is on-hook, press the MENU button to enter Main menu.
2) Use the Numeric Keypad to input the digit or character
3) Press the abc softkey button to change the input method between digit, capital letter and small letter.
4) Use the up and down button to scroll up and scroll down. Configuration the item or sub-item according to the prompt.
5) Press the ok softkey button to confirm.
6) Press the save softkey button to save changes.
7) Press MUTE/DEL button or delChr softkey button to delete one digit or a character.
Page 12 of 68
8) Press the cancel softkey button to cancel changes and back to the up level.
9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is admin.
Page 13 of 68
5 Using Basic Phone Function
5.1 Using the Handset/ Speakerphone/ Headset
5.1.1 Using the Handset
To place and answer calls using the handset, simply lift the handset.
5.1.2 Using the Speakerphone
To place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate.
5.1.3 Using the Headset
To place and answer calls using the speaker, press the headset button. The green light behind the button will illuminate.
5.2 Making Telephone Call
5.2.1 Place a Call
You can place a call by:
Step 1.Lifting the handset and dialing phone number, followed by the # or wait 5 seconds, IP622C/IP622CWP will dial out the phone number.
Step 2.Connect the headset, press the headset button and dial phone number, followed by the #or wait 5 seconds, IP622C/IP622CWP will dial
out the phone number.
Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, IP622C/IP622CWP will dial out the phone number.
5.2.2 Using Redial Button
To redial the last number called:
Lift the handset or press speakerphone or press headset, and then press the redial button; the number will be automatically dialed.
Page 14 of 68
5.2.3 Dialing from Phonebook
Adding a phonebook
Below are the steps to add a phonebook in menu, User can also add phonebooks from your PC using IP622C/IP622CWP Web Interface.
Step 1.Press MENU button access to the menu items, and use the softkey button to choose 1.Phonebook
Step 2.Add one phonebook according to the prompt, press the abc softkey button to change the input method between digit, capital letter and
small letter.
Using phonebook:
Press MENU button to access to the menu items, and use the softkey button to choose 1.Phonebook, and then highlight the phonebook you
want to call, press the dial softkey button to make call immediately.
5.2.4 Dialing from Call History
Press MENU button access to the menu items, and use the up and down button to choose 3.CallHistory, and then highlight the phone number
you want to call, press the dial softkey button to dial immediately.
5.2.5 Using Speed Dial
Add a speed dial:
Below are the steps to add a speed dial from menu, User can also set speed dial from your PC using IP622C/IP622CWP Web Interface.
Step 1.Press MENU button access to the menu items, and use the up and down button to choose 2. Multi-Function Key
Step 2.Configuration one Multi-Function Key to speed dial according to the prompt.
Making speed dial:
Press the Multi-Function Key corresponding to speed dial to make call immediately.
Page 15 of 68
5.2.6 Using Dial Plan
Adding one dial plan:
Step 1.Open Phone/Dial Plan webpage
Step 2.Add one dial plan, user can refer to 7.7.3 Dial Plan
Using dial plan to make call:
Dial the phone number according to one dial plan.
5.2.7 Using Hot Line
Add the hot line from SIP Account/Line1/2 webpage, Supplementary Service Subscription column, below is one example:
Step 1.Open SIP Account/Account1/2 webpage, Supplementary Service Subscription column
Step 2.Fill in the hot line number, user can also add the delayed time.
Example 1: set the hot line number is 511.
Example 2: set the hot line number is 511 and delayed time is 4 seconds.
5.2.8 Answering a Telephone Call
When a call is incoming, the associated MSG button will flash and the phone will ring.
You can receive the call by:
Step 1.Pressing the corresponding line button or
Step 2.Pressing the speakerphone, or
Step 3.Lifting the handset, or
Step 4.Using the headset, or
Step 5.Auto-answer: if auto-answer is enabled, IP622C/IP622CWP will answer the phone automatically when there is a call incoming
Enable auto-answer: press MENU button to access to the menu items, then use the up and down button to choose 6Reference, set auto-answer
Page 16 of 68
enable according to the prompt.
Notice: user can also enable auto-answer in Phone/Preference webpage, miscellaneous column.
5.3 Adjusting Call Volume
From menu:
Step 1.Press Menu button, and then choose volume.
Step 2.Press up and down button to turn up or turn down volume.
Using multi-function key:
Step 1.Choose two multi-function key (assuming the two multi-function keys are Exp Key 1 and Exp Key 2), and configure as
following:
Step 2.Press Save Settings to save changes and user can see the corresponding LED is solid green.
Step 3.Press the Exp Key1 button to turn up volume, press the Exp Key 2 button to turn down volume.
5.4 Black List
If user added a black list, IP622C/IP622CWP will forbid the phone number incoming.
Adding a black list:
There are two ways to add black list, one is from menu, and the other is from your PC to use IP622C/IP622CWP’s webpage.
Page 17 of 68
From menu:
Step 1.Press Menu button, and then choose 5black list.
Step 2.Choose NewEntry, and then add one black list according to the prompt.
From Webpage:
Step 1.Login the web, open Phone/Phonebook webpage, Black List column.
Step 2.Refer to the 7.6.4.1 Black List to add blacklist.
5.5 Muting a Call
During an active call, pressing the MUTE/DEL button to mute the handset, headset or speakerphone.
This function prevents the person on the active call from hearing what you or someone else in the room is saying; the light behind the button will
illuminate on (green).
To cancel the Mute function, please press the MUTE/DEL button again and the light behind the button will illuminate off.
5.6 Placing a Call on Hold
When IP622C/IP622CWP is during one active call:
Step 1.Pressing the hold button to put the active call on hold, then you will hear a dial tone, the remote party will hear the hold music
Step 2.User can input the phone number to make call
Step 3.Pressing the hold button again to release the previously Hold state and resume the bi-directional media.
5.7 Three Way Conference Calls
Step 1.To initiate a conference call, press the HOLD button during an active call and the first call is placed on hold, and you will hear a dial
tone.
Step 2.Dial the second person’s telephone number.
Page 18 of 68
Step 3.After the second person answers the call, press conf softkey button to start the conference call; all three parties will be participating in a
conference call.
Note: If you hang up firstly, the other two parties will be disconnected; if one party hangs up firstly, you can go on talking with the other party.
5.8 Attended Transfer
Y
ou
call
the person
to whom you
are
transferrin
g the call and speak to them before transferring the call:
Step 1.To initiate a transfer; press the HOLD button during an active call. This places the first call on hold and you will hear a dial tone.
Step 2.Dial the second person’s telephone number.
Step 3.When the second person answers, you can have a private conversation with the second person without the first person hearing it.
Step 4.To connect the call to the second person, press the xfer softkey button to complete the transfer. You will be disconnected from the call.
Step 5.If you hang up during the call with the second person before pressing xfer softkey button, the transfer is not completed; this only ends the
call with the second person, and you can press the HOLD button to continue the first call.
5.9 Unattended Transfer
You can transfer an active call to a third party without announcement.
Step 1.To initiate an unattended (blind) transfer; press the xfer softkey button during an active call. The first call is placed on hold and you will
hear a dial tone.
Step 2.Now dial the second person’s telephone number with immediately ending char “#”, IP622C/IP622CWP will transfer phone automatically
and you will be disconnected from the call.
5.10 Forwarding Calls
You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.
Below are the steps to configure call forward from menu. You can also set call forwarding options from your PC using the IP Phone Web
Interface.
Page 19 of 68
From menu:
Step 1.Press the MENU button.
Step 2.Select 10Call Forward and choose one type of call forwarding.
• CFWD All—Forwards all calls to a single number immediately when there is an incoming call.
• CFWD When Busy—Forwards all calls to another number when the phone is busy.
• CFWD When No Answer—Forwards calls to another number if there's no answer at your phone.
Step 3.Enable the CFWD and fill in the call forwarding number.
Step 4.Press the save softkey button to save changes.
5.11 Call Waiting
Before using call waiting, you should enable it firstly, and default is enabling.
During an active call:
Step 1.If call waiting is enabled, call waiting alerts you with ringing if there is another call is incoming, and the associate MSG LEDwill change to
red blinking, press the line key of the second call to answer the second call with the first call holding, pressing the line button of the first call to
back to the first call with the second call holding.
Step 2.If the call waiting is off, new calls would be rejecting and the new caller will hear busy tone when you are on another call.
Enable Call Waiting:
You can turn call waiting on or off from menu in Menu/6References item.
And user can also enable call waiting by using your PC to open SIP Account/Line 1/2 webpage, Supplementary Service Subscription column.
5.12 Ending a Call
To end a handset call, hang up the handset.
To end a speakerphone call, press the speaker button.
Page 20 of 68
To end a headset call, press the headset button.
5.13 Viewing and Returning Missed Calls
The LCD screen on your IP phone will notify you like the following picture if a call came in that was unanswered.
To return a missed call:
• If the LCD screens shows a missed call:
Step 1.press the softkey button under miss to view the call.
Step 2.Press the softkey button under dial to return the missed call.
• If the LCD screen does not show a missed call, you can return a call from the Missed Call list:
Step 1.Press the Menu button.
Step 2.Then selects 3Call History.
Step 3.Then selects Missed Calls.
Step 4.Choose the call you want to return and press Dial.
To view a list of all missed calls:
• If the LCD screen shows a missed call, press the softkey button under miss to view a list of missed calls.
• If the LCD screen does not show a missed call:
Step 1.Press the Menu button.
Step 2.Then selects 3Call History.
Step 3.Then selects Missed Calls.
Page 21 of 68
5.14 Text Message
5.14.1 Sending Message
Step 1.Press Menu button, and then choose 4Text Message by using the up button or the down button.
Step 2.Press the select softkey button to enter to 1SEND item.
Step 3.Press the select softkey button to edit message.
Note: When inputting text, use the abc softkey button to change the input method among numbers, capital and lowercase English letters,
abc stands lower case, ABC stands capital letter, and 123 stands digit*
Step 4.Press the ok
softkey button
to input receivers’ phone number.
Notice: IP622C/IP622CWP support group mails, user can send one message to 10 friends or family one a time;
Press the ok softkey button to access to configuration the next receiver’s phone number;
You can select one number in phonebook by pressing the pbook softkey button.
If user has configuration the phone numbers which you want to send, press the ok
softkey button
twice to access to the next
item (Sender number).
Step 5.Set Sender phone number, default is line1’s phone number.
Step 6.Press the select
softkey button
to start sending message.
5.14.2 Reading Message
Step 1.Press Menu button, and then choose 4 Text Message by using the up button or the down button.
Step 2.Press the select
softkey button
to enter to 2Recived Box item or Send Box item.
Notice: In Received Box are messages have received from others including new messages and old messages. The ones in Sent Box are
messages have sent out.
Page 22 of 68
Step 3.Press the select
softkey button
to access to the next item. Choose the message you want to read by using the up button or the down
button.
Page 23 of 68
6 Using Advanced Phone Functions
6.1 Speed Dial
Creating Speed Dial:
Following are the steps to creating speed dials in webpage; you can also creating it from LCD Menu.
Step 1.Access to web, and then open Phone/Multi-Functional Key webpage
Step 2.Then configures one Exp key to speed dial, and then choose the line and fill in the phone number. The following picture is a setting
example:
Step 3.Press button to save changes and then press button to make changes effective.
Using Speed Dials:
Step 1.Press the configured Exp Key 1 to call 111 or press Exp Key 2 to call 112 immediately.
6.2 MSG
Voice Mail service must be available on your network to use this feature.
6.2.1 Enable and configuration MSG
There are two ways to enable MSG, one is from menu, and the other is from your PC to use IP622C/IP622CWP’s webpage.
From Menu:
Step 1.Press Menu button to enter menu items and then choose 12Voice Mail
Step 2.Highlight the line you want to configure, and then select it
Step 3.And then use the softkey buttons to configure it according to the prompt (Enable MWI and enter the voice mail number)
Page 24 of 68
Step 4.Press the save softkey button to save the changes
From Webpage:
Step 1.Login Web, open SIP Account Line 1/2webpage, go to Supplementary Service Subscription column.
Step 2.Enable MWI Enable and fill in the Voice Mailbox Numbers (get the number from your phone administrator), below is a settings
example based on Asterisk.
Step 3.Press button to save changes, then the notice will appear, press button to
make changes effective.
6.2.2 Using MSG
To access your voice mail box, press the Voice Mailbox Numbers dial.
Then user can listen to the new voice mail or old voice mail or reply voice mail according to the voice prompt.
6.3 Changing the LCD Screen Contrast
Step 1.
Press the
Menu
button, scroll to
19LCD Contrast
, and press the
Select softkey button
to access.
Step 2.
Use the
up and down
buttons
to adjust the screen contrast. Press the
Up
button to increase the contrast. Press the
Down
button to decrease the contrast.
Step 3.
Press the
save
softkey button
to save.
6.4 Changing Your Ring Tone
To change a ring tone:
Page 25 of 68
Step 1.
Press the
Menu
button.
Step 2.
Select 7
Ring Tone
.
Step 3.
Use the
up and down
buttons
to highlight the ring tone. Press the
select
softkey button
to choose the highlighted ring tone.
6.5 Setting Your Phone’s Date and Time
The
date and
time for your
phone
normally
come
from
the phone
s
e
r
v
e
r
.
Howe
v
e
r
,
if you
need
to
change some date and
time
p
a
ramet
e
rs
,
you
can
follow
these st
ep
s
:
Step 1.
Press the
Menu
butt
on
,
select
11
Ti
m
e
/
D
a
t
e
.
Step 2.Cho
ose date to adjust date; ent
e
r
the date
in
the following
f
o
r
m
at
:
mm
/
d
d/y
y
.
Step 3.
Choose time to adjust time; ent
e
r
the
time in
the
following
f
o
rm
at
:
hh
/
mm
/s
s
.
Step 4.Press the ok
softkey button
to save the changes.
6.6 Rebooting Your Phone
This setting is to configure and troubleshoot the network. You should not change these settings unless directed to by your
Administrator as this can negatively affect your phone’s function.
To reboot your phone:
Step 1.
Press the
Menu
butt
on
.
Step 2.
S
c
r
o
ll
to 16
Reboot;
press the
select softkey button to access to reboot item.
Step 3.Then a notice “Confirm System Reboot” will appear, press the ok softkey button to confirm rebooting.
6.7 Factory default
There are three ways to make factory default: in menu and using web GUI.
You should not change these settings unless directed to by
your Administrator as this can negatively affect your phone’s function.
In menu:
Page 26 of 68
Press Menu button and choose 17 Factory Reset, user is required to input the password, then a notice will appear, press the ok softkey button to
continue.
In menu:
Press #*06# on the phone and select 4 Factory Reset, then there is a notice inform you to confirm the performance, enter yes(937), then phone
will be factory default.
Using Website:
Step 1.Access to website, open Administration/Management webpage;
Step 2.Press the factory default button at the bottom of the webpage;
Step 3.Waiting about 5 seconds, the red notice will appear, and then press Reboot button to reboot
IP622C/IP622CWP.
Notice: If you choose factory default, you will return the phone to the original factory settings and will erase all current settings, including the
directory and call logs.
Page 27 of 68
7 CONFIGURATION
7.1 Web-based Configuration
This section will show you how to configure your IP622C/IP622CWP using the web-based configuration interface. The default network settings
are the following:
Default Internet Connection Type: DHCP
Default PC Port Connection Type: Bridge
Default user name and password of admin mode:
admin, admin
Default user name and password of user mode:
user,user
Web Idle Timeout: 5 min
Page 28 of 68
7.2 Login
To access the phone through a web browser
Step 1.Setup IP622C/IP622CWP correctly
Step 2. You can press menu key -->15 status->Internet Port Status-->IP Address on the LCD screen.
Step 3.Enter “http://Internet IP Address” in the address field of the browser.
Step 4.Type “admin” or “user” for the User Name, and input the password click on the Login button to access the configuration page.
There are two levels of web configuration: one “user” ID level that can view just some portion in the web, and the other “admin” ID
level that can view and configure all settings in the web-based configuration interface.
7.3 Webpage
No.
Name
Description
1
main information
Display the firmware version, DSP version, Current
Time, and administration mode.
Press Logout button to logout.
2
navigation bar
Click navigation bar, many sub-navigation bar will
appear in the place 4.
3
Help
Display the main information for configuration; user can
get help from it directly.
4
sub-navigation
bar
Click sub-navigation bar to enter to configuration
webpage
5
configuration
title
The configuration title
6
configuration
bars
The configuration bars
Every time making some changes, user should
press the button to confirm and save the changes.
After pressing the button, the red
will appear to
notice user to reboot.
Page 29 of 68
To cancel the changes.
Press it to reboot IP622C/IP622CWP
Page 30 of 68
7.4 Status
7.4.1 Basic
This webpage displays the basic status of your
IP622C/IP622CWP, including the information
about product information, SIP account status,
network status, VPN status, PC port status and
system status.
Click Refresh button to refresh the status.
Page 31 of 68
7.4.2 Syslog
This page displays the log of system.
User can press Clear button to clear all
information.
Click Refresh button to refresh syslog.
Click Save to save the system log to your local
PC.
Page 32 of 68
7.5 SIP Account
7.5.1 SIP Settings
7.5.1.1 SIP Parameters
7.5.1.2 NAT Traversal
Webpage
Field Name
Description
NAT Traversal
If or not enable NAT.
IP622C/IP622CWP supports STUN traversal,
choose “STUN” in the “NAT Traversal Mode” if
you want traverse NAT/Firewall.
STUN Server IP
STUN server IP address, default is stun.fwdnet.net
NAT Refresh
Interval (sec)
The interval to refresh
STUN Server
Port
STUN port
7.5.2 Line1
In this webpage, users can configuration the information about SIP account line1, including the following 4 parts: Basic, Audio Configuration,
Supplementary Service Subscription and Advanced.
Page 33 of 68
Following is the description about that.
7.5.2.1 Basic
Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on.
Webpage
Field Name
Description
Line Enable
If or not enable Line1
Outgoing Call
without
Registration
If or not enable PEER to PEER
If enable, Line1 will not send register request
to SIP server;
In System Status, SIP-1 Status is Registered;
SIP-1 can make call out, but others can not call
SIP-1.
Proxy Server
The domain or IP address of SIP Server
Proxy Port
The port which SIP Server supports for VOIP
service, default is 5060
Outbound
server
Outbound server IP or domain name
Outbound Port
Outbound server’s Service port
Backup
Outbound
Server
Backup Outbound server IP or domain name.
Display Name
The number will display in callee
Phone Number
Number of telephone provided by SIP server
Account
SIP account provided by SIP server
Password
SIP password provided by SIP server
7.5.2.2 Audio Configuration
Select the audio Codec you want to use.
Webpage
Field Name
Description
Audio Codec
Type1
Choose the audio codec type from G.711U,
G.711A, G.722, G.729, G.723
Audio Codec
Type2
Choose the audio codec type from G.711U,
G.711A, G.722, G.729, G.723
Audio Codec
Choose the audio codec type from G.711U,
Page 34 of 68
Type3
G.711A, G.722, G.729, G.723
Audio Codec
Type4
Choose the audio codec type from G.711U,
G.711A, G.722, G.729, G.723
Audio Codec
Type5
Choose the audio codec type from G.711U,
G.711A, G.722, G.729, G.723
G.723 Coding
Speed
Choose the speed of G.723 from 5.3kbps and
6.3kbps
Packet Cycle
The RTP packet cycle time
Silence Supp
Enable
If or not enable silence
Echo Cancel
If or not enable echo cancel,default is enable.
7.5.2.3 Supplementary Service Subscription
Webpage
Field Name
Description
Call Waiting
If or not enable Call waiting.
Hot Line
Fill in the hot line number.
Pickup handset or press speaker/headset button,
IP622C/IP622CWP will dial out the hot line number
automatically.
MWI Enable
If or not enable MWI (message waiting indicate).
Voice Mailbox
Numbers
Fill in the voice mailbox phone number
7.5.2.4 Advanced
Webpage
Field Name
Description
Domain name
Type
If or not use domain name in the SIP URI
Carry Port
Information
If or not carry Port information in the SIP URI.
Signal Port
The local port of SIP protocol, default is 5060
DTMF Type
Choose the DTMF type from IN_band, RFC2833 and SIP
INFO.
RFC2833
User can use the default setting
Page 35 of 68
Payload (>=96)
Register Refresh
Interval
The interval between two normal Register messages. You
can use the default setting.
RTP Port
Set the port to send RTP.
IP Phone will select one idle port for RTP if you set “0”,
otherwise use the value user set.
Cancel Message
Enable
When you set enable, an unregistered message will be sent
before registration, while you set disable, unregistered
message will not be sent before registration. You should set
the option for different Proxy.
Prack Enable
If or not enable prack.
SIP OPTIONS
Enable
If this option enable, IP Phone will send SIP-PING to
Server periodically instead of sending hello packet. The
send interval is Keep-alive interval.
Keep-alive
interval (10-60s)
The interval that IP Phone will send an empty packet to
Proxy.
Anonymous Call
If or not enable anonymous call.
Anonymous Call
Block
If or not enable anonymous call block.
Proxy DNS Type
Set the proxy DNS type.
Use OB Proxy In
Dialog
If or not enable OB Proxy in dialog.
VPN
If or not enable VPN.
Dial Prefix
The prefix added before the number user dials.
User Type
Select the user type, options are IP and Phone.
Only Recv
Request From
Server
If or not enable only receive request from SIP server.
Request-URI
User Check
If or not enable request-uri user check.
Hold Method
Select hold method, options are ReINVITE and Info.
7.5.3 Line2
The parameters of Line2 are same as Line1 except the value of Line Enable.
7.5.4 VoIP QoS
Webpage
Field Name
Description
Page 36 of 68
SIP/RTP/ Qos
Default is 0, user can set from 0~63.
7.6 Network
7.6.1 Basic
User can configure the parameters of Internet Port, PC port and Network Address Server Settings (DHCP). The details are as follows:
7.6.1.1 Internet Port (WAN)
Static:
In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your
administrator.
Webpage
Field Name
Description
Connect Name
This parameter is the WAN port service mode,
user can set the parameters in Multi WAN page.
Connect mode
Connection mode, it si IPv4.
Internet
Choose Static IP.
IP Address
The IP address of Internet port
Subnet Mask
The subnet mask of Internet port.
Default
Gateway
The default gateway of Internet port.
Page 37 of 68
Primary DNS
The primary DNS of Internet port.
Second DNS
The second DNS of Internet port.
DHCP:
In DHCP mode, IP phone is a DHCP client.
IP phone will get the IP Address, Subnet Mask and Default Gateway from the DHCP server.
Webpage
Field Name
Description
Internet
Choose Automatic Configuration-DHCP.
DNS Mode
Choose DNS type from Manual and Automatic
◆In Manual: user should set the Primary DNS
and Second DNS manually.
◆In Automatic: IP Phone will get the Primary
DNS and Second DNS from DHCP Server
automatically.
Primary DNS
The primary DNS of Internet port.
Secondary
DNS
The secondary DNS of Internet port.
DHCP Renew
Renew the DHCP.
DHCP Vendor
Specify the DHCP vendor field.
Page 38 of 68
PPPoE:
Webpage
Field Name
Description
Internet
Choose PPPoE.
DNS Mode
Choose DNS type from Manual and Automatic
◆In Manual: user should set the Primary DNS
and Second DNS manually.
◆In Automatic: IP Phone will get the Primary
DNS and Second DNS from DHCP Server
automatically.
Primary DNS
The primary DNS of Internet port.
Secondary DNS
The secondary DNS of Internet port.
PPPoE Account
Fill in the PPPoE account which user gets from
Internet Service Provider
PPPoE
Password
Fill in the PPPoE account which user gets from
Internet Service Provider
Confirm
Password
Fill in the PPPoE password again.
Operation Mode
Select operation mode, options are Keep Alive，
On demand and Manual.
◆When the mode is Keep Alive, user need
specify the keep alive redial period, arranges are
0~3600s, default is 5min.
◆When the mode is on demand, user need
specify the on demand idle time, arranges are
0~60min, default is 5min.
◆When the mode is manual, user need not to
input this.
Page 39 of 68
7.6.1.2 PC Port (LAN)
Webpage
Field Name
Description
Local IP
address
Set the IP address of PC port.
Efficient when user choose NAT.
Local Subnet
Mask
Set the subnet mask of PC port.
Efficient when user choose NAT.
Local DHCP
server
If or not enable DHCP server.
DHCP Start
Address
This is the start IP address assigned by the DHCP
server.
DHCP End
Address
This is the end IP address assigned by the DHCP
server.
DNS Mode
Choose DNS type from Manual and Automatic
◆In Manual: user should set the Primary DNS
and Second DNS manually.
◆In Automatic: IP Phone will get the Primary
DNS and Second DNS from DHCP Server
automatically.
Primary DNS
The primary DNS.
Secondary
DNS
The secondary DNS.
Client Lease
Time
（0-86400s)
The DHCP Client lease time, measured in
seconds, default is 86400s.
DNS Proxy
If or not enable DNS proxy.
7.6.2 MAC Address Clone
Webpage
Description
MAC is the hardware address of network equipment. Sometimes,
network providers may bind network account with the network
equipment’s MAC address. So you may not pass the provider’s
authentication when you use a new IP622C/IP622CWP. In this case,
you can use MAC Clone to copy your PC’s MAC address to
IP622C/IP622CWP’s Internet port.
MAC is an important parameter for network equipments, so you
should make sure that the MAC is right, in order to prevent to make
IP622C/IP622CWP unusable.
Page 40 of 68
You can login IP622C/IP622CWP’s Web via PC port if you are
incautious to make it wrong. And then cloning the right MAC or
resume the default settings.
Step 1 Press button to get the PC’s MAC
address
Step 2 Press to save the changes
Step 3. Press to cancel MAC address clone.
Step 4. Press to reboot IP622C/IP622CWP.
7.6.3 Wireless（Only for IP622CWP）
Page
Field Name
Description
Connection Status
Show the current connect status.
SSID
All the SSID name of AP that you can search
Authentication
Wireless encryption type of AP
Encryption
ENcryption type of AP
Status
Show the status of AP
Stand for the phone have connect to AP
Stand for the the strength Wireless signal
Authentication
Wireless encryption type
ENcryption
ENcryption
Click to connect
Cancel the connect
Page 41 of 68
Password
Input the password of the device you need to
connect.
7.6.4 VPN
A Virtual Private Network (VPN) is the extension of a private network that encompasses links across shared or public networks like the Internet.
In short, by VPN technology, you can send data between two computers across a shared or public network in a manner that emulates the
properties of a point-to-point private link.
Webpage
Field Name
Description
VPN Enable
If or not enable VPN.
And user can choose the VPN mode from PPTP
and L2TP.
Initial
Service IP
VPN server IP address
User Name
The user name for authentication
Password
Password for authentication
7.6.5 DMZ
IP622C/IP622CWP provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular web
surfing and other such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a defined
internal user to be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc.
Page 42 of 68
Webpage
Field Name
Description
DMZ Enable
If or not enable DMZ
DMZ Host IP
Address
Set the IP address of DMZ host
7.6.6 DDNS
Webpage
Field Name
Description
Dynamic DNS
Provider
Select the DDNS provider.
Account
Enter the account user gets from the DDNS provider.
Password
Enter the password user gets from the DDNS provider.
DDNS
Enter the DDNS domain.
Status
Display the DDNS status.
7.6.7 Multi WAN
Webpage
Field Name
Description
Index
Index
Name
The name of service mode.
VLAN ID
VLAN ID
802.1p
802.1p priority, user can choose from 0 to 7.
Edit
Click edit to edit the current vlan.
Delete
Click delete to delete the current vlan.
Add
Click Add to add another vlan.
Click Edit, the webpage displays as left.
VLAN ID
Set VID, it can be 2~4094.
802.1p
802.1p priority, user can choose from 0 to 7.
Bridge Mode
Set network connection type, it can be Route or
Bridge.
Service
Select the service mode of this port.
Take VLAN
If or not enable take VLAN tag.
Page 43 of 68
tag
7.7 Phone
User can configuration volume, call forward, multi-functional key, dial plan, phonebook and call log.
7.7.1 Preference
User can configure the value of ring volume, speakerphone volume, handset volume and so on.
7.7.1.1 Preference
Webpage
Field Name
Description
Handset Input
Gain
Adjust the handset input gain from 0-7.
Handset Volume
Gain
Adjust the output gain from 0-7.
Speakerphone
Input Gain
Adjust the speakerphone input gain from 0-7.
Speaker Volume
Adjust the speaker volume form 0-7.
Ringer Volume
Adjust the ringer volume form 0-7.
Speakerphone
Mic Boost
If or not increase the MIC volume 20 db.
7.7.1.2 Regional
Webpage
Field Name
Description
Tone Type
Choose tone type form China, US, Hong Kong
and so on.
Dial Tone
Dial tone
Busy Tone
Busy Tone
Off Hook
Off hook warning tone
Page 44 of 68
Warning Tone
Ring Back Tone
Ring back tone
Call Waiting
Tone
Call Waiting tone.
Min Jitter Delay
(ms)
The Min value of IP622C/IP622CWP’s jitter
delay, IP622C/IP622CWP’s jitter is an adaptive
jitter mechanism.
Max Jitter
Delay (ms)
The Max value of IP622C/IP622CWP’s jitter
delay, IP622C/IP622CWP’s jitter is an adaptive
jitter mechanism.
Ringing
Time(Sec)
How long IP622C/IP622CWP will ring
7.7.1.3 Call Forward
Webpage
Field Name
Description
Features
All Forward
If or not enable all forward.
Busy Forward
If or not enable busy forward.
NoAnswer Forward
If or not enable no answer forward.
Call
Forward
All Forward
Fill in all forward number.
Busy Forward
Fill in busy forward number.
NoAnswer Forward
Fill in no answer forward.
NoAnswer Timeout
Specify no answer timeout.
Feature
Code
CfwdAll On Code
Fill in cfwd all on code.
CfwdAll Off Code
Fill in cfwd off on code.
Cfwd Busy On
Code
Fill in cfwd busy on code.
Cfwd Busy Off
Code
Fill in cfwd busy off on code.
Cfws No Ans On
Code
Fill in cfwd no answer on code.
Cfwd No Ans Off
Code
Fill in cfwd no answer off code.
DND On Code
Fill in DND on code.
DND Off Code
Fill in DND off code.
Unpark Code
Fill in Unpark Code
Page 45 of 68
7.7.1.4 Miscellaneous
Webpage
Field Name
Description
Auto Answer
If or not enable auto answer. If enable,
IP622C/IP622CWP will auto answer all
incoming call immediately.
Auto Answer by
CallINFO
If or not enable auto answer by call info.
Dial Time Out
How long IP622C/IP622CWP to sound dial out
tone when IP622C/IP622CWP dialing number.
Call Immediately
Key
Choose call immediately key form * or #.
Auto Hookon
Mode
If or not enable auto hook on mode, if enable,
IP622C/IP622CWP will hang up automatically
when the other side hangs up.
ICMP Ping
If or not enable ICMP Ping.
If enable this option, IP622C/IP622CWP will
ping the SIP Server every interval time,
otherwise, It will send “hello” empty packet to
the SIP Server.
Escaped char
enable
If or not enable escaped char.
7.7.2 Multi-Functional Key
Step 1.Choose one Exp Key from the Exp Key 1…10.
Step 2.Choose one function type from speed dial,shortcut key,.
Step 3.Set the other corresponding parameters.
Step 4.Press Save button to save changes, press Cancel button to cancel changes.
Below is an example:
Page 46 of 68
Adding speed dial:
Step 1.Choose one Exp Key to configuration
Step 2.Select the speed dial from the drop down list
Step 3.Choose the Line from auto (the first line registered), line1, line2
Step 4.Fill the phone number in Expansion
Step 5.Press to save changes
Step 6.Press button to make changes effective.
If set properly, press the corresponding key to make call immediately
Adding shortcut key:
Step 1.Choose one Exp Key to configuration
Step 2.Select the shortcut key from the drop down list
Step 3.Select the mode from the phonebook, call history, text message,
volume+, volume- and login/logout in the drop down list.
Step 4.Press to save changes
Step 5.Press button to make changes effective.
If set properly, press the corresponding button to access to phonebook,
call history, text message, volume+, volume- and login/logout menu
directly.
Page 47 of 68
7.7.3 Dial Plan
7.7.3.1 Parameters and Settings
Webpage
Field Name
Description
Picture 1
Dial Plan
If or not enable dial plan.
Line
Choose the call mode from line1, line2.
Digit Map
Fill in the sequence used to match input number
The syntactic, please refer to the following Dial
Plan Syntactic
Action
Choose the dial plan mode from Deny and Dial
Out.
Deny means IP622C/IP622CWP will reject the
matched number, while Dial Out means
IP622C/IP622CWP allow dial out the matched
number.
Move Up
Press it to move up.
Move Down
Press it to move down.
Page 48 of 68
Picture 2
Steps :
Adding one dial plan:
Step 1. Enable Dial Plan
Step 2. Click Add button, and the configuration table like
Picture 1 will appear
Step 3. Fill in the value of parameters.
Step 4.Press OK button to end configuration.
Step 5. Press Save Settings button to save changes.
Editing one dial plan:
Step 1. Enable Dial plan
Step 2. Choose one dial plan
Step 3. Click Edit button, and the configuration table like
Picture 2 will appear
Step 4. Change the value of parameters.
Step 5.Press OK button to end configuration.
Step 6. Press Save Settings button to save changes.
Deleting one dial plan:
Step 1. Enable Dial plan
Step 2. Choose one dial plan
Step 3. Click Delete button to delete the dial plan
Page 49 of 68
7.7.3.2 Dial Plan Syntactic
No.
String
Description
1
0 1 2 3 4 5 6 7 8 9
* #
Legal characters
2
X
Lowercase letter x stands for one legal character
3
[sequence]
To match one character form sequence.
For example:
• [0-9]: match one digit form 0 to 9
• [23-5*]: match one character from 2 or 3 or 4 or 5 or *
4
x.
Match to , , , …...
For example:
“01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…”
5
<dialed:
substituted>
Replace dialed with substituted.
For example：
<8:1650>123456：input is “85551212”, output is“16505551212”
6
x,y
Make outside dial tone after dialing “x”, stop until dialing character “y”
For example：
“9,1xxxxxxxxxx”:IP622C/IP622CWP make outside dial tone after inputting “9”, stop tone until
inputting “1”
“9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0”
7
T
Set the delayed time.
For example:
“<9:111>T2”: IP622C/IP622CWP will dial out the matched number “111” after 2 seconds.
Page 50 of 68
7.7.3.3 Example
1. Example 1
Using line 1, if user dials #12#2, IP622C/IP622CWP
will call 010#12%232 immediately.
2. Example 2
Using line 2, if user dials 5,8101, IP622C/IP622CWP
will call 2413338101 immediately,
And IP622C/IP622CWP will make outside dial tone
after inputting “5”, stop tone until inputting “8”.
3. Example 3
Using line 1, if user dials 422xxxx or 522xxxx,
IP622C/IP622CWP will call 22xxxx333 immediately.
4. Example 4
Using line 2, if user dials 2,622C or 2,622C2 or
2,622C22 or or ,
IP622C/IP622CWP will call 5622C or 5622C2 or
5622C22 or or immediately.
And IP622C/IP622CWP will make outside dial tone
after inputting “2” or “3”, stop tone until inputting “6”.
5. Example 5
Using line 1, if user dials ,IP622C/IP622CWP
Page 51 of 68
will reject the phone number out.
7.7.4 Phone Book
7.7.4.1 Upload &&Download Phonebook or Blacklist
Webpage
Field Name
Description
Phonebook
Upload&&Dow
nload
Click to save the phonebook to the
local PC.
Click to select the phonebook and click
to upload it to the phone.
Blacklist
Upload
&&Download
Click to save the blacklist to the
local PC.
Click to select the blacklist and click
to upload it to the phone.
7.7.4.2 Phonebook
Webpage
Field Name
Description
Picture 1
Name
Input the name.
Number
Input the phone number.
Ring
Select the ring tone type.
Page 52 of 68
Picture 2
Steps :
Adding one phone book:
Step 1. Click Add button, and the configuration table like
Picture 1 will appear
Step 2. Fill in the value of parameters.
Step 3. Press OK button to end configuration.
Step 4. Press Save button to save changes.
Editing one phone book:
Step 1. Choose one phone book
Step 2. Click Edit button, and the configuration table like
Picture 3 will appear.
Step 3. Change the value of parameters.
Step 4. Press OK button to end configuration.
Step 5. Press Save button to save changes.
Deleting one phone book:
Step 1. Choose one phone book
Step 2. Click Delete button to delete the phone book
Move one phone book to Black list:
Step 1. Choose one phone book
Picture 3
Picture 4
Page 53 of 68
Step 2. Click Move to blacklist button to delete the
phone book
7.7.4.3 Black List
Webpage
Field Name
Description
Picture 1
Name
Input the name
Number
Input the phone number
Picture 2
Steps :
Adding one Black List:
Step 1. Click Add button, then the configuration table like Picture 1
will appear
Step 2. Fill in the value of parameters.
Step 3. Press OK button to end configuration.
Step 4. Press Save button to save changes.
Editing one Black List:
Step 1. Choose one black list
Step 2. Click Edit button, and the configuration table like Picture 2
will appear
Step 3. Change the value of parameters.
Step 4. Press OK button to end configuration.
Step 5. Press Save Settings button to save changes.
Deleting one Black List:
Step 1. Choose one black list
Step 2. Click Delete button to delete the black list
Moving one Black List to phonebook:
Step 1. Choose one black list
Step 2. Click button to move the black list to the
phonebook
7.7.5 Call Log
To view the call log information such as redial list (incoming call), answered call and missed call.
Page 54 of 68
7.7.5.1 Redial List
7.7.5.2 Answered Calls
Page 55 of 68
7.7.5.3 Missed Call
7.8 Administration
Use can manage the IP622C/IP622CWP in these six webpages; you can configure the Time/Date, password, web access, system log and so on.
7.8.1 Management
You can configuration the value of Time/Date, password, web access, and system log and so on.
7.8.1.1 File Upload&&Download
Webpage
Field Name
Description
Config File
Upload&&
Download
Upload or Download the configuration file.
Web Logo File
Upload
Upload the web log file.
Page 56 of 68
7.8.1.2 Administrator Settings
Webpage
Field Name
Description
User Type
Select Admin User or Normal User.
New User Name
Input the user name.
New Password
Input the password.
Confirm Password
Input the password again.
Language
User can select the language, options are English,Russian, Finnish,
Spanish,Czech, Hebrew and Romania.
VPN Access
Enable or disable access VPN
Remote Web Login
If or not enable remote web login.
Web Port
Set the port which used to login WEB via Internet port and PC port,
default is 80.
Web Idle
Timeout(0-60m)
Set web idle time out, measured by minute, The web page can be
logged out after Web Idle Timeout without any operation.
7.8.1.3 Time/Date
Webpage
Field Name
Description
NTP Enable
If or not enable NTP.
Current Time
Display the current Time.
NTP Settings
Select the time zone.
Primary NTP
Server
Enter the domain of primary NTP server.
Secondary NTP
Server
Enter the domain of secondary NTP server.
NTP
synchronization
(1-1440m)
The synchronization period.
Daylight Saving
Time
If or not enable daylight saving time.
Offset
Offset time, “-60” means advancing 60minute, “60” means delaying
60miute.
Start Month
Choose starting month
Page 57 of 68
Start Day of Week
Choose starting day
Start Day of Week
Last in Month
Choose starting week
Start Hour of Day
Choose starting hour
Stop Month
Choose stopping month
Stop Day of Week
Choose stopping day
Stop Day of Week
Last in Month
Choose stopping week
Stop Hour of Day
Choose stopping the function hour
Steps:
Daylight Saving Time:
Step 1. Enable Daylight Saving Time.
Step 2. Set value of offset, like Picture 2
Step 3: Set staring Month/Week/Day/Hour in Start Month/Start Day of
Week Last in Month/Start Day of Week/Start Hour of Day, analogously
set stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Last
in Month/Stop Day of Week/Stop Hour of Day.
Step 5.Press Saving button to save and press Reboot button to active changes.
7.8.1.4 System Log Setting
Page 58 of 68
Webpage
Field Name
Description
SysLog Enable
If or not enable system log.
Syslog Level
Choose log level from INFO and Debug.
Debug provides more system log information than INFO.
Remote Syslog Enable
If or not enable remote system log,
Remote Syslog Server
Fill in remote system log server address.
7.8.1.5 Packet Trace
Webpage
Field Name
Description
User can use this function to trace the packets sent by the phone. Press start to
begin packet trace, and refresh the webpage until it displays stop, press save to save
the packet to your local PC.
7.8.1.6 Factory Defaults
Webpage
Field Name
Description
Press Factory Default button to reset IP622C/IP622CWP default.
Page 59 of 68
7.8.2 Firmware Upgrade
Webpage
Description
Steps:
Step 1. Press to browser the upgrade file.
Step 2. Press to start upgrading, LCD will display the notice when
upgrading.
Step 3. Login web and then check the firmware whether well upgraded by viewing
the firmware version in Status/Basic webpage.
7.8.3 Provision
1) Provisioning allow IP622C/IP622CWP auto-upgrading or auto-configuring
2) IP622C/IP622CWP supports 3 ways to provision: TFTP, HTTP and HTTPS.
Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.
Before testing or using HTTP, user should have http server and upgrading file and configuring file.
Before testing or using HTTPS, user should have https server and upgrading file and configuring file and CA Certificate file(should
same as https server’s) and Client Certificate file and Private key file
3) User can uploading CA Certificate file and Client Certificate file and Private Key file in Equipment Manage/Cert Manage page.
4) Details please refer to document Provision_User Manual_en_v1.1.doc
Webpage
Field Name
Description
Provision
Enable
If or not enable provision.
Resync On
Reset
If or not enable resync after IP622C/IP622CWP restart.
Resync
Random Delay
Set the maximum delay for request the synchronization
file.
Page 60 of 68
Resync
Periodic(sec)
Set the periodic time for resync, default is 3600s
Resync Error
Retry Delay
If the last resync was failure, IP622C/IP622CWP will
retry resync after the “Resync Error Retry Delay” time,
default is 3600s
Forced Resync
Delay
If it’s time to resync, but IP622C/IP622CWP is
busying now, in this case, IP622C/IP622CWP will wait
for a period time, the longest is “Forced Resync
Delay” , default is 14400s, when the time over,
IP622C/IP622CWP will forced to resync
Resync After
Upgrade
If or not enable firmware upgrade after resync.
Option 66
If or not enable option 66, default is enable.
Option 67
If or not enable option 66, default is enable.
Config File
Name
Fill in the name of configuration file which phone will
download from the Option 66 server.
Profile Rule
URL of profile provision file
Upgrade Enable
If or not enable firmware upgrade.
Upgrade Error
Retry Delay
Set the time to retry upgrade, effective when the last
upgrade was failure
Upgrade Rule
URL of upgrade file
7.8.4 TR069
Webpage
Field Name
Description
TR069 Enable
If or not enable TR069
CWMP
If or not enable TR069
ACS URL
The URL of TR069 server
User Name
The IP622C/IP622CWP’s user name for
connecting to TR069 server
Password
The IP622C/IP622CWP’s password for
connecting to TR069 server
Periodic Inform
Enable
If or not enable periodic information
Periodic Inform
Interval
The interval to send information to TR069
server
User Name
The TR069 server’s user name for connecting
to IP622C/IP622CWP
Page 61 of 68
Password
The TR069 server’s password for connecting
to IP622C/IP622CWP
8 Trouble Shooting
This section provides solutions to problems that can occur during the installation and operation of the IP phone. Read the following
descriptions if you are having problems.
8.1 No Operation after Power On
Solution:
Check if the power adapter is properly connected.
If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly.
8.2 Long Time Stop at “Initializing Network”
Solution:
Check if the Ethernet cable is properly connected.
Check if the DHCP server is working normally.
Check if the connection between the DHCP Server and IP622C/IP622CWP is properly connected.
8.3 No Dial Tone
Solution:
Check if the handset cord is properly connected.
8.4 Can not Make a Call
Solution:
Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more information or assistance.
Page 62 of 68
8.5 Can not Receive Any Phone Call
Solution:
Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance.
8.6 No Voice during an Active Call
Solution:
Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance.
8.7 Can not connect to the configuration Website
Solution:
Check if the Ethernet cable is properly connected.
Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address.
Check if your firewall/NAT settings are correct.
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more
information or assistance.
8.8 Forget the Password
Default password of website and menu is null.
If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password.
Page 63 of 68
Solution:
Factory default: press Menu button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey
button. And this way is required password,too.
There is another way to make factory default, press #*06# on the phone's panel, and then select 4 Factory Reset, input YES(937) to confirm
your action, and then the phone will reset all the settings.
If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the
directory and call logs.
8.9 FCC Warning
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Page 64 of 68
-- Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Statement
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and operated with minimum distance
between 20cm the radiator your body: Use only the supplied antenna.
Page 65 of 68
9 Contact ways
Sales: sales@flyingvoice.com
Support: support@flyingvoice.com
MSN:e3call@hotmail.com
Skype:flyingvoice_sales
Shenzhen
Add: Room102, 1F East, Bldg 3#, Minqi Park, Pingshan, Xili, Nanshan Districe, Shenzhen, China
Tel: +86-755-26099365
Fax: +86-755-26099347
Beijing
Add: C-1603, Caizhi International Bldg, No.18 Zhongguancun East Rd
Tel: +86-10-67886296
Fax: +86-10-67883237