Follett 110 Series Users Manual 00109520_110_220 230_IOS

2015-02-09

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110 Series – 220V 60Hz/230V 50Hz
Ice and Water Dispensers
Order parts online
www.follettice.com

Installation, Operation and Service Manual

C/E110CT400A/W

C/E110CR400A/W

C/E110FB400A/W

Following installation, please forward this manual
to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
(610) 252-7301 • Fax (610) 250-0696 • www.follettice.com

00109520R03

Table of contents
Before you begin
Specifications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing Satellite-fill™ icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE™ models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly

Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1.
The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.
Note:

Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.

Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note:

A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.

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Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group at (610) 252-7301.

Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:

C110CR400A
Condenser type – A = air-cooled, W = water-cooled
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = Satellite-fill icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser configuration – C = countertop, F = freestanding
Approximate storage capacity in lbs
Alternate voltage – C = 220V 60Hz, E = 230V 50Hz

Important cautions
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected first.
• Follett recommends a Follett QC4-FL4S water filter system (item# 00130299) be installed in
the icemaker inlet water line
• Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of
delivered ice.

Specifications
Electrical
1.

Models with Satellite-fill icemakers (C/E110CR400A/W)
Icemaker
5 amps
5 amps

220V/60Hz/1 phase
230V/50Hz/1 phase

Freestanding models and models with integral icemakers (C/E110FB400A/W, C/E110CT400A/W)
Total system
6.5 amps
6.5 amps

220V/60Hz/1 phase
230V/50Hz/1 phase
3.

Dispenser
1.5 amps
1.5 amps

Dispensers and Satellite-fill icemakers are supplied with 7-foot power cord

Ambient
Air temp
Water temp
Water pressure

38°C/100° F max.
32°C/90°F max.
70 P.S.I. max.

10°C/50°F min. (best performance below 27˚C/80˚F)
4°C min./40°F (best performance below 21˚C/70˚F)
10 P.S.I. min.

Plumbing
110CR with
Satellite-fill icemaker

110CT with
integral icemaker

110FB with
icemaker in base

Dispenser drain

3/4" FPT

Icemaker drain

3/4" MPT

Dispenser water inlet

3/8" FPT

Icemaker water inlet

–

3/8" FPT

–

3/8" OD push-in

–

Cond. inlet – w/c only

3/8" FPT

Cond. drain – w/c only

3/8" FPT

1/2" FPT

Satellite-fill IM water inlet

Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.

Ventilation clearances
Countertop models with Satellite-fill icemaker (C/E110CR400A/W) – none. 775mm (12") at top advised for service.
Countertop models with integral icemaker (C/E110CT400A/W) – 153mm (6") at top. 153mm (6") each side advised
for service.
Freestanding models (C/E110FB400A/W) – 102mm (4") at rear. 305mm (12") at top advised for service.

Field wiring for countertop dispensers with Satellite-fill icemakers
Model

Electrical connection

Current

C110FB400A/W

cord provided

220V 60Hz, 6.5 amp

E110FB400A/W
C110CT400A/W

230V 50Hz, 6.5 amp
cord provided

E110CT400A/W
C110CR400A/W
E110CR400A/W

220V 60Hz, 6.5 amp
230V 50Hz, 6.5 amp

cord provided

220V 60Hz
230V 50Hz
dispenser: 1.5 amp
icemaker: 5.0 amp

Installation procedures
Before you begin
• All dispensers must be installed level in both directions to ensure proper operation
• Required ventilation and recommended service clearances:
• Countertop models with Satellite-fill icemaker (C/E110CR400A/W) — none. 305mm (12") at top recommended for service.
• Countertop models with integral icemaker (C/E110CT400A/W) — 153mm (6") at top. 153mm (6") each side recommended
for service.
• Freestanding models (C/E110FB400A/W) — 102mm (4") at rear. 305mm (12") at top recommended for service.
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through
back of dispenser, refer to back view drawings.

Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.

Do not tilt unit further than 30° off vertical.

2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT fitting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain fitting and 3/4" MPT icemaker drain fitting on back of dispenser (Fig. 1B and 1C.)
6. Run drain lines to wall or floor drain. Provide an air break between the drain lines and drain. If icemaker drain fitting is
below an intended wall drain, a condensate pump must be used.
7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet fitting on back of
dispenser (Fig. 1D).
Note: Do not run condenser supply water through icemaker water filter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet fitting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 5mm (3/8") and pull forward.
11. Turn on water supply and check that water level in float reservoir (when full) is within 6mm (1/4") of mark on side of
reservoir and that float moves freely. Check for leaks.

Fig. 1 – Rear connections, freestanding models

access panel

(B) 3/4” FPT drain

(A) 3/8" FPT
water inlet (A)

800mm
(31.5")

(D) 3/8" FPT
condenser inlet
location (watercooled only)
water inlet

(E) 3/8" FPT
condenser drain
location (watercooled only)
800mm
(31.5")
(C) 3/4" MPT
icemaker drain
location (aircooled only)

260mm
(10.25")

12. Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.

Installing countertop dispensers

Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.

1. Position dispenser in desired location, mark
dispenser outline on counter and remove dispenser.

Fig. 2 – Counter cut-out, all models

2. Drill four 5mm (3/8") holes in counter (Fig. 2) to
anchor dispenser to counter.

227mm x 356mm (9" X 14")
622mm
(24.5")

Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.

603mm
(23.75")

311mm
(12.25")

13mm (.5")
13mm (.5")
41mm (1.625")

CUT OUT

3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.

441mm
(17.375")

Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.

543mm
(21.375")
3/8"

4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.

DRAIN PAN

5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.

167mm
(6.54")

Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.
8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.

(K) 3/4" FPT
dispenser drain

9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.

(L) alternate 3/4"
dispenser drain
location

Note: For dispensers installed with utilities connected
through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.

(J) 3/8" FPT
water inlet

drain pan

10. Apply a thick bead, approximately. 6mm (1/4")
diameter, of NSF listed silicone sealant (DowCorning RTV-732 or equivalent) 6mm (1/4") inside
marked outline of dispenser.

Fig. 4 – Rear connections, countertop models with
integral icemakers
(M) 3/8" FPT
icemaker water inlet

11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front
of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet fitting while pulling on tubing.)

(R) 3/8" FPT condenser inlet
(water-cooled only)
(P) 3/8" FPT
condenser outlet
(water-cooled only)

13. Secure dispenser to counter with four 3/8" bolts
(supplied by others).

(N) 3/4" MPT
icemaker drain

14. Smooth excess sealant around outside of dispenser.

access panel

15. Run water supply line from back of dispenser
through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J) fitting on utility flange at bottom of
dispenser.

(H) utility knock-out

16. Remove 3/4" drain connection plug from either fitting
at rear of dispenser, (Fig. 1K) or internal fitting, (Fig.
3L), as appropriate. Connect and run a dedicated
drain line to wall or floor drain. An air break should
be provided.
If dispenser is equipped with a top mount, watercooled icemaker complete steps 17 through 20.
If equipped with a top mount,
air-cooled icemaker proceed to step 21.

Fig. 5 – Rear connections, countertop models with
Satellite-fill icemakers

17. Connect icemaker water supply line to 3/8" FPT
water inlet, (Fig. 4M).
18. Connect icemaker drain line to 3/4 MPT drain
connection (Fig, 4N).

access panel

19. If icemaker is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser fitting
on back of dispenser (Fig. 4R).
Note: Do not run condenser supply water through
icemaker water filter system.

(H) utility knock-out

(G) ice transport tube knock-out

20. Connect condenser drain line to 3/8" FPT fitting on
back of dispenser (Fig. 4P).
Important: Do not connect condenser drain line to
any other drain lines.
21. Proceed with either Satellite-fill or top-mounted
icemaker connection instructions, as appropriate.

Installing Satellite-fill icemakers
Models C/E110CR400A/W

See Icemaker Installation Manual (form #00124453) for critical installation instructions for Satellitefill icemakers. Failure to comply with these instructions will result in poor performance and void
warranty.

1. Install Satellite-fill icemaker following instructions in icemaker manual.
2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out, (Fig. 5G) or through counter
opening to icemaker.
3. Insulate ice transport tube by sliding insulation over tube.
4. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser cabinet.
5. Check that insulated ice transport tube runs continuously uphill (with no dips) from icemaker to dispenser.
6. Run bin signal wire from dispenser through utility knockout, (Fig. 5F) or counter cutout to the icemaker and connect
bin signal wire (two-conductor twist lock) to bin signal plug on icemaker.
7. Plug dispenser power cord into 20 amp rated NEMA 5-20 wall socket.
8. Turn on dispenser water supply and check for leaks. Replace splash panel.
9. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn on
power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.
10. Clean and sanitize icemaker following instructions in icemaker manual. Discard sanitized ice.
11. Clean and sanitize dispenser hopper following instructions on page 13. Installation is complete.
Fig. 6 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with Satellite-fill icemaker
ice level control stat

engaging pin
26mm
(1")

ice tube

ice hose mounting bracket

5mm (3/16") ice tube hole

Installing top mount icemakers
Models C/E110CT400A/W

Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.

1. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.
2. Remove icemaker compartment top and side panels.
3. Remove icemaker hold-down bracket from front of icemaker compartment.
4. Lift icemaker onto dispenser top and slide icemaker completely into position, compressor end first. Front of icemaker
base must be flush with front of dispenser.
5. Reinstall hold down bracket on front of icemaker with power cord and bin signal cords in notch. Do not cut or pinch
cords.
6. Insert loose end of ice transport tube through bracket (on icemaker base) into hopper access hole. Be sure that transport
tube is secured under retainer on float reservoir bracket (Step 2, Fig. 7). Tighten transport tube clamp screw to secure ice
transport tube.
7. Connect plastic water supply line to fitting at top of float reservoir.
Fig. 7 – Ice transport tube

TIGHTEN
CLAMP
SCREW

8. Connect vinyl drain line from dispenser securely to drain line on icemaker.
9. Connect icemaker two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock
connectors.
10. On dispensers equipped with water-cooled icemakers, connect condenser water supply and drain lines to condenser
fittings on icemaker.
11. Turn on water supply and check that water level in float reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that float moves freely.
12. Verify that water sensor tabs are immersed in water in reservoir. Check for leaks. Replace splash panel.
13. Install appropriate plug on power cord and insert into wall socket.
14. If dispenser is equipped with SensorSAFE remove protective plastic coating form dispense sensor labels.
15. Clean and sanitize icemaker following instructions in icemaker manual.
16. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 14.
17. Replace front cover and secure with screws. Installation is complete.

Fig. 8 – Ice transport tube and ice level control stat mounting for units with top-mounted icemakers

ice level control stat

19mm
(.75")
Hand bend cap tube
end to approximately.
45° as shown

45°
11

User information
How the dispenser works
Follett’s 110 series automatic load ice and water dispensers receive ice from Follett’s 181kg (400 lb)/day icemaker located
in the dispenser base, in the cabinet top or in a remote location up to 6m (20 ft) away. Ice produced is stored in the bin
section of the dispenser. When dispensing is activated, the wheel motor is energized, causing the wheel to turn. This
moves ice to the dispense chute where it drops by gravity into the container held below the chute.
In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle on
the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin thermostat
opens and shuts the icemaker off to avoid over-filling of the bin. The icemaker will restart after 20 minutes if the bin is
calling for ice.

How the SensorSAFE accessory works
Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use reflected infrared light to detect
the presence of the container and send a signal to a control board which then activates the appropriate components for
ice or water dispensing.
The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.
SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.

How the chilled water accessory works
Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed, it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.

Cleaning and sanitizing procedures

!
Solution A:

Always disconnect power before cleaning.
Prepare cleaning solution (200 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or equal
chlorinated detergent. Solution temperature must be 24˚C – 52˚C
( 75˚F – 125˚F).

Solution B:

Prepare sanitizing solution (50 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or equal
chlorinated detergent. Solution temperature must be 24˚C – 52˚C
( 75˚F – 125˚F).

Follett recommends the periodic cleaning schedule on page 13 to ensure the quality of ice provided. Use only
recommended cleaning solutions. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects.

Recommended daily cleaning of drain pan
1. Remove all debris from drain pan.
2. Slowly pour 4L (1 gallon) hot water into drain pan to keep drain lines clear.

Recommended weekly cleaning
1. Wash drain pan and grille with Solution A above. Rinse thoroughly.
2. Slowly pour solution of one cup (237ml/8 oz) household bleach mixed with 3.8L (1 gallon) hot water into drain pan to
help prevent algae growth in drain lines.

If dispenser is a SensorSAFE unit:
3. Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover.
4. Clean lens using soft cloth and mild, non-abrasive cleaner.
5. Reactivate dispenser by depressing and releasing clean switch a second time (dispenser automatically reactivates
after two minutes).

Recommended quarterly cleaning of dispenser hopper
Note: If icemaker and dispenser are cleaned and sanitized at the same time, icemaker should be completed first.
1. Remove ice from dispenser.
2. Working inside storage area, remove center thumbscrew from dispense wheel, tilt wheel up toward back to clear baffle
and lift wheel out.
3. Remove front cover, chute cover and clear plastic chute.
4. Wipe lid, wheel, baffle, inside of storage area and clear plastic chute with damp cloth wrung out in Solution A.
5. Rinse all above items with damp cloth rinsed and wrung out in clear water.
6. Wipe all bin surfaces with Solution A .
7. Rinse thoroughly with clear, potable water.
8. Wipe with Solution B to sanitize.
9. Reinstall dispense wheel and other components.

To avoid possible damage to motor assembly, use a damp cloth only. Do not allow water to run through
center hole in bottom of bin area.

If dispenser is equipped with chilled water accessory:
1. Remove four screws securing splash panel.
2. Disconnect 3/4" drain line from bottom of chilled water canister.
3. Loosen (do not remove) screw securing right bracket of chilled water canister to bottom of dispenser hopper.
4. Rotate canister clockwise to release front bracket, then slide canister to right to disengage left bracket.
5. Remove chilled water coil from canister and clean with cloth wrung out in Solution A.
6. Wipe inside of chilled water canister with cloth wrung out in Solution A.
7. Rinse all above items with damp cloth wrung out in clear water.
8. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.
9. Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside chilled
water canister to hold coil securely against canister wall).
10. Reinstall chilled water assembly on dispenser and tighten screw securing right bracket.
11. Reconnect 3/4" drain line to chilled water canister.
12. Reinstall splash panel and top front cover.
13. Restore power and test operation.

Quarterly cleaning of icemaker system
Units with icemakers require icemaker cleaning at least every 3 months, and more often if local water
conditions dictate. Failure to clean icemaker will result in decreased performance and potential damage to
icemaker. Refer to Icemaker Operation and Service Manual for specific cleaning instructions.

Service information
Wiring diagrams
How unit works — lever models
The dispense wheel motor and dispense solenoid are energized through the power and ice dispense switches. The water
solenoid valve is energized through the power and water dispense switches. The icemaker receives the bin signal through
the power switch, the normally closed bin thermostat and the icemaker switch. When the bin level thermostat is calling for
ice, a 115V bin signal is applied to the bin signal terminals on the icemaker circuit board. When ice builds up around the bin
thermostat, the contacts open, cutting the bin signal to the icemaker.

4x4 JUNCTION BOX

GREEN/YELLOW

GREEN

WHITE

BLACK

BROWN

220V 60HZ
230V 50HZ

BLUE

WHITE

BLACK
ICE MACHINE
POWER
(220/230 VAC)

WHITE

MAIN POWER
SWITCH

BIN SIGNAL
SWITCH

RED

ORANGE

T-STAT

RLY
#2

WHITE

TIMER
1 2 3
WHITE
RED B RLY A WHITE
#1

RELAY #1
4
PUR

PUR

WHITE

7
1
BLK

PURPLE

BLK

ORANGE

BLK

BLUE

WTR

WHITE

BLACK

ICE MACHINE
BIN SIGNAL
(16 VDC)

RELAY #2
1
RED
ORANGE

7
4

How unit works — SensorSAFE models
SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infra-red signal reflects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be
restarted by moving the container away and then returning it to the actuation zone.
Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.

4x4 JUNCTION BOX

GREEN/YELLOW

GREEN

WHITE

BLACK

BROWN

220V 60HZ
230V 50HZ

BLUE

WHITE

BLACK
ICE MACHINE
POWER
(220/230 VAC)

WHITE
MAIN POWER SWITCH
BIN SIGNAL
SWITCH
RED

BLUE A
T-STAT

ICE

TIMER

ORANGE

WTR

WHITE

RLY B
#2

WHITE
1 2 3

RELAY #1
4

RED
PUR

B RLY
#1
M

WHITE

NEUTRAL

CLEAN
SWITCH

CLN

YELLOW

PUR

YELLOW
WTR SOLWM

GND
L1

BLACK

GRN

PWR

ORANGE
BLUE

WTR

WHITE

WHITE
WHITE

RELAY #2
1
ORANGE

7
4

WHITE

BLACK

ICE MACHINE
BIN SIGNAL
(16 VDC)

RED

Dispenser troubleshooting

Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or
attempting any repair or service to equipment.

Before calling for service:
• Check that there is ice in dispenser bin area

• Check that all switches and circuit breakers are on

• Check that congealed cubes are not causing a jam

• Check that all drains are clear

Symptom
1. Does not dispense
ice

a.
b.
c.
d.
e.
f.
g.

Possible cause
Faulty dispense gate
Faulty dispense solenoid
Power switch off or faulty
Faulty dispense switch
Wheel motor malfunction
Drive chain off
Sprocket key missing

a.
b.
c.
d.
e.
f.
g.

Solution
Replace dispense gate
Replace dispense solenoid
Check switch; turn on or replace if faulty
Replace switch
Check motor and replace as required
Reinstall chain
Install key and tighten sprocket

2. Does not dispense
water

a. Dispense switch faulty
b. Faulty water solenoid
c. Solenoid plugged by debris

a. Check switch and replace if faulty
b. Check solenoid and replace if faulty
c. Remove and clean valve

3. Water runs
continuously

a. Dispense switch contacts burned shut
b. Debris preventing valve from closing

a. Check switch and replace if faulty
b. Remove and clean valve

4. Dispense
wheel rotates
continuously

a. Dispense switch contacts burned shut
b. Faulty level fill timer
c. Faulty level fill relay

a. Replace dispense switch
b. Replace level fill timer
c. Replace level fill relay

5. Icemaker runs
continuously

a. Faulty or incorrectly positioned bin
thermostat

a. Check for proper positioning (middle of
adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat

b. Incorrect field wiring

b. Check that icemaker receives bin signal
from dispenser

a. Faulty dispense gate
b. Faulty dispense solenoid
c. Faulty dispense switch

a. Replace dispense gate
b. Replace dispense solenoid
c. Replace dispense switch

6. Ice dispenses by
itself

Troubleshooting SensorSAFE board and sensors
Board guide
LEDs, when illuminated, indicate the following:
PWR
CLN
ICE
WTR

Terminals:

(board power)
(cleaning, no dispensing cycle)
(ice dispensing activated)
(water dispensing activated)

L1
L2
WTR
SOL
WM
CLN

(incoming power, hot)
(neutral terminals)
(power terminal for water solenoid)
(power terminal for dispense gate
solenoid) not used
(power terminal for wheel motor)
(terminals for clean cycle switch)

Problem: Does not dispense ice or water
Action
PWR
Check LEDs on control
board

Place cup under drop
zone

LED Status
CLN
ICE/WTR

Solution

OFF

Check circuit breakers and power switch; restore
power or replace defective switch

OFF

Depress clean switch located under left side of front
cover to return board to normal operation

OFF

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/Sensor Troubleshooting below)

OFF

Verify power on appropriate output terminal
(WTR SOL or WM) on control board and replace
board if required; if board tests okay, troubleshoot
appropriate dispenser component

Problem: Dispenses ice or water continuously
Action
PWR
Check LEDs on control
board

LED Status
CLN
ICE/WTR

Solution

OFF

Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting below)

OFF

If there is power on any output terminal (WTR, SOL
or WM) on control board, replace board
Remove lens protective cover; adjust funnel so water
doesn’t drip down lens or behind splash panel

Lens/sensor troubleshooting
1. Turn dispenser power switch off.
2. Remove splash panel.
3. Disconnect wires from output terminal(s) (WTR, SOL, WM) on board.
4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block
clears retaining tab of panel.
5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner.
6. Turn dispenser power on and test sensor by moving hands through activation area (no closer than1.9mm/3/16") in
front of sensor.
7. If LED on board turns on and off, sensor is working properly and dispenser may be reassembled. If LED does not
come on, switch sensor leads on board and retest. If the opposite LED comes on, board is defective and must be
replaced. If LED does not come on, sensor is defective and must be replaced.

Disassembly and replacement instructions
Dispense chute removal
1. Remove dispenser front cover.
2. Slide plastic dispense chute cover up and out to remove.
3. Pull out four white plastic fasteners and remove dispense chute.

Dispense wheel removal and installation
Note: Models with top mount icemakers require removal of icemaker before removing wheel.
1. Remove all ice from storage area of dispenser.
2. Remove center thumbnut from dispense wheel.
3. Remove thumbnuts holding baffle inside bin and remove baffle, remove 1/4" bar.
4. Tilt rear of wheel up and lift off motor drive shaft.
5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not
tighten.
6. Place a 1.6mm (1/16") spacer against wheel and allow baffle to drop
until it touches spacer.
7. Tighten thumbnuts and remove spacer.

baffle
dispenser
front

1.6 mm (1/16")
spacer

Drive bar removal
1. Remove dispense wheel from dispenser (see above).

side view wheel section

2. Pull drive bar out of its channel in bottom of wheel.

Wheel motor assembly removal
1. Shut water off; remove front cover.
2. Remove dispense wheel and dispense chute cover (see above).
3. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pulling on ring at end
of inlet fitting. Disconnect wiring to splash panel.
4. Disconnect wires on motor.
5. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.
6. Remove motor assembly.

Ice transport tube replacement
Top mount ice machines, model C/E110CT400A/W

Only use tubing supplied by Follett Corporation.

1
TIGHTEN
CLAMP
SCREW

Ice transport tube replacement
Models C/E110FB400A/W, C/E110CR400A/W

Correct installation of ice transport tube is critical to Satellite-fill icemaker performance. Replacement
ice transport tubes for Satellite-fill icemakers must be insulated and run continuously from icemaker
to dispenser with no dips or bends with a radius of less than 153mm (6").

1. Remove top and rear access panel from dispenser (lower front panel in
freestanding unit).
5mm (3/16")
dia. hole

2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice
storage bin evaporator and pull down through dispenser chase.
3. Disconnect opposite end of tube from icemaker.
Section A – A

4. Run end of new ice transport tube with 5mm (3/16") hole through ice transport
tube knock-out, (Fig. 5G) in back of dispenser or through counter into bottom of
dispenser, being careful to avoid any bends with less than 153mm (6") radius.

26mm
(1")

5. Insert tube in internal chase in rear inside corner of dispenser (left side as you
face dispenser) and push up into storage area.
6. Push the 5mm (3/16") hole near end of tube into pin on ice tube bracket
(see drawing below).
Steps 7-8 for units with Satellite-fill icemakers only
7. Install supplied insulation to run of transport tube required for your site, leaving
approximately 51mm (2") of tube exposed at free end.
8. Check that insulated tube runs continuously uphill to dispenser with no dips.

All units
9. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator.
Do not twist hose when securing to evaporator.

Only use tubing supplied by Follett Corporation.

10. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle flange.
11. Tighten clamp.

ice level control stat

engaging pin

capillary tube
26mm
(1")

ice hose mounting bracket

5mm (3/16") ice tube hole

ice tube

Thermostat locations
Thermostat locations – C/E110CT400A/W

ice deflector bracket assembly
rubber grommet
ice level control stat
ice level control stat

bin thermostat
control box assembly
hopper assembly
control box assembly

ice level
control stat

.75"
(20mm)

Hand bend
cap tube
end to approx.
45° as shown

Thermostat locations – C/E110CR400A/W, C/E110FB400A/W
ice mounting hose bracket
well nut

knurled screw

rubber grommet
ice level control stat

ice level
control stat
bin thermostat
control box assembly

hopper assembly
control box assembly

Parts
Dispenser exterior
7
6
2
2
4

9
3

Part #
502756
502703
502704
502681
501100
502705
502706
502779
502709
502702
502088
502298
500376
502711
00112854
502100
502433
502222
502268
502716
502225
502701
00109728
502776
502777
502816
502817
502359
502788
502786
502805

Description
Cover, top front, 110 countertop (CT)
Cover, top front, 110 countertop unit with Satellite-fill icemaker (CR) & freestanding (FB)
Cover, lower section, 110 freestanding (FB) units
Cover, dispense chute
Knurled screws, front cover
Drain pan
Grille, drain pan
Drain pan and base assembly (includes 502705 and 502706)
Lid, icemaker, 110, countertop (CT)
Lid, 110, countertop (CR) units with Satellite-fill icemakers & freestanding (FB) units
Leg kit, for freestanding units – set of 4
Single leg, for freestanding units
Strainer, water faucet and icemaker (models with integral icemaker)
Drain tube assembly
Drain line adapter
Mounting plate/fitting, water inlet
Tee, water inlet
Valve, water shut-off
Fitting, drain and mounting plate (units with integral icemaker)
Base stand assembly, countertop dispenser
Assembly, water inlet, freestanding units (includes valve, tee and strainer)
Drain fitting, brass, icemaker, freestanding units
Drain fitting, plastic, icemaker (includes screws)
Cord, power, dispenser
Cord & plug, female, bin signal, remote icemaker
Cord & plug, female, bin signal, top mount icemaker
Cord & plug, female, bin signal, freestanding
Clean switch, SensorSAFE
Cord & plug, icemaker power, top mount
Cord & plug, female, icemaker power, freestanding
Caster
22

Reference
1
2
3
4
Not shown
5
Not shown
Not shown
6
7
Not shown
8
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
9
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown
Not shown

Dispense chute and splash panel areas — lever models
7

4
10
8

14
12
11

1
6
5

Part #
502057
502356
502681
501829
502359
502247
502358
502248
502249
502927
502355
502246
502262
502926
501841
502079
502789

Description
Fastener, dispense chute bracket
Tube, water station
Cover, dispense chute
Switch, dispense, ice, lever actuated (includes 501841)
Switch, dispense, water, lever actuated (includes 501841)
Bracket, chute (includes fasteners 502057)
Lever, dispense
Chute and funnel, ice
Chute, water
Solenoid assy, water (includes 502926, 502356, 502246, 502355
and 502262) 220V, 60Hz/230V, 50Hz
Bracket, water solenoid and lever
Fitting, inlet, 1/8" MPT x 1/4" comp
Fitting, outlet, 1/8" MPT x 3/8" comp
Solenoid valve, water, 220V, 60Hz/230V, 50 Hz
Boot, dispense switch button (mounts on 501829 switch)
Tubing, water station, thermoplastic, 1/4" OD (sold by the foot)
Splash panel

Electrical box (front view) — lever models

2
2
INPUT
VOLTAGE

3
4

5
EXTERNAL
ADJUSTMENT

MADE IN USA

Reference
1
2
3
4
5
6

10
11
12
13
14
15
Not shown
16

LOAD

Description
Thermostat, bin level
Level fill relay
Switch, dispenser power
Switch, icemaker bin signal
Bin signal relay
Level fill timer

Reference
1
2
3
4
5
6
7
8
9

Part #
500514
501375
502209
502209
501375
501700

Dispense chute and splash panel areas – SensorSAFE™ models
10
12

13
11
9

14
7
2

Part #
502057
502681
502248
502249
502247
502690
502710
502927
502355
502356
502246
502262
502926
00122978
203611

Description
Fastener, dispense chute bracket
Cover, dispense chute (includes labels)
Chute and funnel, ice
Chute, water
Bracket, chute (includes fasteners 502057)
Lens, sensor
Splash panel (includes 2 of 502690)
Solenoid assy, water, 220V, 60Hz/230V, 50Hz
(incl. 502926, 502356, 502246, 502355, 502262)
Bracket, water solenoid and lever
Tube, water station
Fitting, inlet, 1/8" MPT x 1/4" comp
Fitting, outlet, 1/8" MPT x 3/8" comp
Solenoid valve, water, 220V, 60Hz/230V, 50Hz
Sensor (includes 502690 and 203611)
Ty-rap, sensor mounting

Reference
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15

Electrical box (front view) SensorSAFE models
1

2
5
3

Reference
1
2
3
4
5
6
7

Description
Thermostat, bin level
Level fill relay
Switch, dispenser power
Switch, icemaker bin signal
Bin signal relay
Level fill timer
SensorSAFE Board

Part #
500514
501375
502209
502209
501375
501700
502915

3
4

6
7

Wheel motor and drive system

3
8

7
5

2
6
7

Part #
501699
501026
501607
501619
502691
502692
501019
501024
500799
500637
502929

Description
Wheel motor, 220V, 60Hz/230V, 50Hz
Washer, thrust
Fan blade, wheel motor
Drive shaft (includes threaded rod and nut, see #6, page 26)
Chain, 54 link
Sprocket, drive shaft, 35 teeth
Sprocket, wheel motor, 10 teeth
Bearing, drive shaft
Connecting link, chain
Key, driveshaft
Dispenser drive assembly

Reference
1
2
Not shown
3
4
5
6
7
Not shown
8
Includes all above

Hopper components
Top view – freestanding and Satellite-fill units

Top view – top mounted unit
17

6
16
13

4.5

18
7

6
5
3

2
7

Ice tube bracket – side view –
freestanding & Satellite-fill units

Ice tube bracket – side view
– all top mounted units
11

Dispense wheel – bottom view all units

8
Part #
501802
501493
501494
502712
501100
501612
501617
501616
502698
502697
501613
502723
502722
502714
501717
502708
502709
502824
00115196

Description
Baffle, ice
Wheel, dispense (includes drive bar, rotating agitator, threaded bar & rod)
Agitator, rotating
Bracket, ice tube
Screw
Rod, threaded (includes knurled nut)
Drive bar assembly (includes threaded rod and nut)
Ice deflector/cap tube bracket (units with top mounted icemaker)
Bracket, ice tube entry (units with top mounted icemaker)
Ice transport tube assembly (units with top mounted icemakers)
Screws, knurled
Side panel, RH
Side panel, LH
Bracket, icemaker hold-down
Cover, hopper access
Cover, hopper
Lid, Icemaker, 110CT
Gasket, ice entry
Drain pan, hopper
26

Reference
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Not shown

Ice transport tubing
Part #
502522
502523
501176
502327
502697

Description
Ice transport tube (Satellite-fill units) – 3.1m (10 ft)
Ice transport tube (Satellite-fill units) – 6.1m (20 ft)
Ice transport tube insulation (Satellite-fill units only) – sold by the foot
Ice transport tube assembly (110 freestanding units)
Ice transport tube assembly (110 top mount units)

Reference
Not shown
Not shown
Not shown
Not shown
Not shown

Chilled water components

Part #
502598
502599
502600
502601
502605
502602
502604

Description
Coil, chilled water (includes two 502599)
Fitting, water coil
Brackets, chilled water canister, pair (includes screws)
Canister, chilled water (includes 502600 and 502605)
Elbow, drain
Assembly, chilled water (includes reference #1 through 5 above)
Tee, drain line

Reference
1
2
3
4
5
Not shown

Solenoid dispense assembly

4
5
6

Part #
501844
502040
502039
502042
502054
502045
502038
501824
00128157

Description
Solenoid, dispense, 220V, 60 Hz/230V, 50Hz
Cotter pin
Linkage, solenoid (includes 502054 grommet)
Block, dispense gate
Grommet
Splash pan, gate assembly
Shoulder screw and washer
Spring, gate assembly
Gate assembly, 220V, 60 Hz/230V, 50Hz
(includes reference numbers 1 through 8 above)

801 Church Lane • Easton, PA 18040, USA
(610) 252-7301 • Fax (610) 250-0696 • www.follettice.com

Reference #
1
2
3
4
5
6
7
8

00109520R03
02/07

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Modify Date                     : 2007:02:26 14:54:25-05:00
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Create Date                     : 2007:02:26 14:54:25-05:00
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Author                          : marketing06

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Follett 110 Series Users Manual 00109520_110_220 230_IOS

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