Fortress Technologies ES820 Dual Radio Access Point/Bridge User Manual ES820Front
Fortress Technologies, Inc. Dual Radio Access Point/Bridge ES820Front
Contents
- 1. Manual
- 2. Manual Cover Pages
- 3. GUI Guide
- 4. HW Guide
- 5. User Manual
Manual Cover Pages
![Fortress Security SystemES820Secure Wireless BridgeUser Guide www.fortresstech.com© 2010 Fortress Technologies](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-1.png)
![ES820 BridgeiFortress ES820 Secure Wireless Bridge 5.2 [rev.0]Copyright © 2010 Fortress Technologies, Inc. All rights reserved.This document contains proprietary information protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, without written permission of Fortress Technologies, 4023 Tampa Road, Suite 2000, Oldsmar, FL 34677, except as specified in the Product Warranty and License Terms.FORTRESS TECHNOLOGIES, INC., MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FORTRESS TECHNOLOGIES, INC. SHALL NOT BE LIABLE FOR ERRORS CONTAINED HEREIN OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE OR USE OF THIS MATERIAL. THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.The Fortress Technologies and AirFortress logos and AirFortress and are registered trademarks; Multi-Factor Authentication, Unified Security Model, Wireless Link Layer Security and Three Factor Authentication (TFA) are trademarks of Fortress Technologies, Inc. The technology behind Wireless Link Layer Security™ enjoys U.S. and international patent protection under patent number 5,757,924.Portions of this software are covered by the GNU General Public License (GPL) Copyright © 1989, 1991 Free Software Foundation, Inc,. 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA. To receive a complete machine-readable copy of the corresponding source code on CD, send $10 (to cover the costs of production and mailing) to: Fortress Technologies; 4023 Tampa Road, suite 2000; Oldsmar, FL 34677-3216. Please be sure to include a copy of your Fortress Technologies invoice and a valid “ship to” address.This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).Copyright © 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved.This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscape’s SSL.THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Atheros, the Atheros logo, Atheros Driven, Driving the wireless future, Super G and Super AG are all registered trademarks of Atheros Communications. ROCm, JumpStart for Wireless, Atheros XR, Wake-on-Wireless, Wake-on-Theft, and FastFrames, are all trademarks of Atheros Communications, Inc. This product uses Dynamic Host Control Protocol copyright 1995, 1996, 1997, 1998, 1999 by the Internet Software Consortium-DHCP. All rights reserved.This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)Copyright © 1998-2007 The OpenSSL Project. All rights reserved.THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-2.png)
![ES820 BridgeiiOF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.This product uses Net-SNMP Copyright © 1989, 1991, 1992 by Carnegie Mellon University, Derivative Work - 1996, 1998-2000. Copyright © 1996, 1998-2000 The Regents of the University of California. All rights reserved. Copyright © 2001-2003, Cambridge Broadband Ltd. All rights reserved. Copyright © 2003 Sun Microsystems, Inc. All rights reserved. Copyright © 2001-2006, Networks Associates Technology, Inc. All rights reserved. Center of Beijing University of Posts and Telecommunications. All rights reserved.Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0. Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.Microsoft and Windows are registered trademarks of the Microsoft Corporation.Firefox is a trademark of the Mozilla Foundation.SSH is a trademark of SSH Communication Security.All other trademarks mentioned in this document are the property of their respective owners.FCC EMISSIONS COMPLIANCE STATEMENTTHIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLYWITH THE LIMITS FOR A CLASS B DIGITAL DEVICE, PURSUANT TOPART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TOPROVIDE REASONABLE PROTECTION AGAINST HARMFULINTERFERENCE IN A RESIDENTIAL INSTALLATION. THISEQUIPMENT GENERATES, USES, AND CAN RADIATE RADIOFREQUENCY ENERGY AND, IF NOT INSTALLED AND USED INACCORDANCE WITH THE INSTRUCTIONS, MAY CAUSE HARMFULINTERFERENCE TO RADIO COMMUNICATIONS. HOWEVER, THEREIS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN APARTICULAR INSTALLATION. IF THIS EQUIPMENT DOES CAUSEHARMFUL INTERFERENCE TO RADIO OR TELEVISION RECEPTION,WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFFAND ON, THE USER IS ENCOURAGED TO TRY TO CORRECT THEINTERFERENCE BY ONE OR MORE OF THE FOLLOWINGMEASURES:• REORIENT OR RELOCATE THE RECEIVING ANTENNA.• INCREASE THE SEPARATION BETWEEN THE EQUIPMENT ANDTHE RECEIVER.• CONNECT THE EQUIPMENT INTO AN OUTLET ON A CIRCUITDIFFERENT FROM THAT TO WHICH THE RECIEVER IS CONNECTED.• CONSULT THE DEALER OR AN EXPERIENCED RADIO/TVTECHNICIAN FOR HELP.](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-3.png)
![ES820 BridgeiiiYOU MAY ALSO FIND HELPFUL THE FOLLOWING BOOKLET,PREPARED BY THE FCC: “HOW TO IDENTIFY AND RESOLVE RADIOTVINTERFERENCE PROBLEMS.” THIS BOOKLET IS AVAILABLEFROM THE U.S. GOVERNMENT PRINTING OFFICE, WASHINGTON,D.C. 20402CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BYTHE MANUFACTURER OR REGISTRANT OF THIS EQUIPMENT CANVOID YOUR AUTHORITY TO OPERATE THIS EQUIPMENT UNDERFEDERAL COMMUNICATIONS COMMISSION RULES.IN ORDER TO MAINTAIN COMPLIANCE WITH FCC REGULATIONS,SHIELDED CABLES MUST BE USED WITH THIS EQUIPMENT.OPERATION WITH NON-APPROVED EQUIPMENT OR UNSHIELDEDCABLES IS LIKELY TO RESULT IN INTERFERENCE TO RADIO ANDTELEVISION RECEPTION.THIS CLASS B DIGITAL APPARATUS COMPLIES WITH CANADIAN ICES-003.CET APPAREIL NUMÉRIQUE DE LA CLASSE B EST CONFORME À LA NORME NMB-003 DU CANADA.ANTENNA RESTRICTIONSTHIS DEVICE HAS BEEN DESIGNED TO HAVE A MAXIMUM GAIN OF9 DBI. ANTENNAS HAVING A GAIN GREATER THAN 9 DBI ARESTRICTLY PROHIBITED FOR USE WITH THIS DEVICE.THE REQUIRED ANTENNA IMPEDANCE IS 50 OHMS.THIS PRODUCT IS NOT CAPABLE OF OPERATING IN THE 5600MHZ – 5650MHZ RANGE.THIS PRODUCT MUST BE OPERATED NO CLOSER THAN 20CM TO THE HUMAN BODY](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-4.png)
![ES820 BridgeivEnd User License Agreement (EULA)IMPORTANT; PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY. DOWNLOADING, INSTALLING OR USING FORTRESS TECHNOLOGIES SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.FORTRESS TECHNOLOGIES, INC., WILL LICENSE ITS SOFTWARE TO YOU THE CUSTOMER (END USER) ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT. THE ACT OF DOWNLOADING, INSTALLING, OR USING FORTRESS SOFTWARE, BINDS YOU AND THE BUSINESS THAT YOU REPRESENT (COLLECTIVELY, “CUSTOMER”) TO THE AGREEMENT.LicenseFortress grants to Customer (“Licensee”) a non-exclusive and non-transferable right to use the Fortress Software Product (“Software”) described in the Fortress Product Description for which Customer has paid any required license fees and subject to the use rights and limitations in this Agreement. Unless otherwise agreed to in writing, use of the Software is limited to the number of authorized users for which Licensee has purchased the right to the use of the software. Software is authorized for installation on any Fortress approved device. “Software” includes computer program(s) and any documentation (whether contained in user manuals, technical manuals, training materials, specifications, etc.) that is included with the software (including CD-ROM, or on-line). Software is authorized for installation on a single use computing device such as Fortress hardware platform, computer, laptop, PDA or any other computing device. Software is not licensed for installation or embedded use on any other system(s) controlling access to a secondary network of devices or securing access for any separate computing devices. Software contains proprietary technology of Fortress or third parties. No ownership in or title to the Software is transferred. Software is protected by copyright laws and international treaties. Customer may be required to input a software license key to initialize the software installation process. Customer may make backup or archival copies of Software and use Software on a backup processor temporarily in the event of a processor malfunction. Any full or partial copy of Software must include all copyright and other proprietary notices which appear on or in the Software. Control functions may be installed and enabled. Customer may not modify control utilities. Customer may not disclose or make available Software to any other party or permit others to use it except Customer's employees and agents who use it on Customer's behalf and who have agreed to these license terms. Customer may not transfer the software to another party except with Fortress' written permission. Customer agrees not to reverse engineer, decompile, or disassemble the Software. Customer shall maintain adequate records matching the use of Software to license grants and shall make the records available to Fortress or the third party developer or owner of the Software on reasonable notice. Fortress may terminate any license granted hereunder if Customer breaches any license term. Upon termination of the Agreement, Customer shall destroy or return to Fortress all copies of Software.General LimitationsThis is a License for the use of Fortress Software Product and documentation; it is not a transfer of title. Fortress retains ownership of all copies of the Software and Documentation. Customer acknowledges that Fortress or Fortress Solution Provider trade secrets are contained within the Software and Documentation. Except as otherwise expressly provided under the Agreement, Customer shall have no right and Customer specifically agrees not to:i.Transfer, assign or sublicense its license rights to any other person or entity and Customer acknowledges that any attempt to transfer, assign or sublicense shall “void” the license; ii.Make modifications to or adapt the Software or create a derivative work based on the Software, or permit third parties to do the same;](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-5.png)
![ES820 Bridgeviii.Reverse engineer, decompile, or disassemble the Software to a human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction and;iv.Disclose, provide, or otherwise make available trade secrets contained within the Software and Documentation in any form to any third party without the prior written consent of Fortress Technologies. Customer shall implement reasonable security measures to protect such trade secrets.Software, Upgrades and Additional CopiesFor purposes of the Agreement, “Software” shall include computer programs, including firmware, as provided to Customer by Fortress or a Fortress Solution Provider, and any (a) bug fixes, (b) maintenance releases, (c) minor and major upgrades as deemed to be included under this agreement by Fortress or backup copies of any of the foregoing. NOTWITHSTANDING ANY OTHER PROVISION OF THE AGREEMENT: i.CUSTOMER HAS NO LICENSE OR RIGHT TO MAKE OR USE ANY ADDITIONAL COPIES OR UPGRADES UNLESS CUSTOMER, AT THE TIME OF MAKING OR ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE FEE FOR THE UPGRADE OR ADDITIONAL COPIES; ii.USE OF UPGRADES IS LIMITED TO FORTRESS EQUIPMENT FOR WHICH CUSTOMER IS THE ORIGINAL END USER CUSTOMER OR LESSEE OR OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED; AND; iii.THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY. Proprietary NoticesAll copyright and other proprietary notices on all copies of the Software shall be maintained and reproduced by the Customer in the same manner that such copyright and other proprietary notices are included on the Software. Customer shall not make any copies or duplicates of any Software without the prior written permission of Fortress; except as expressly authorized in the Agreement.Term and TerminationThis Agreement and License shall remain in effect until terminated through one of the following circumstances:i.Agreement and License may be terminated by the Customer at any time by destroying all copies of the Software and any Documentation.ii.Agreement and License may be terminated by Fortress due to Customer non-compliance with any provision of the Agreement.Upon termination by either the Customer or Fortress, the Customer shall destroy or return to Fortress all copies of Software and Documentation in its possession or control. All limitations of liability, disclaimers, restrictions of warranty, and all confidentiality obligations of Customer shall survive termination of this Agreement. Also, the provisions set-forth in the sections titled “U.S. Government Customers” and “General Terms Applicable to the Limited Warranty Statement and End User License Agreement” shall survive termination of the Agreement.Customer RecordsFortress and its independent accountants reserve the right to conduct an audit of Customer records to verify compliance with this agreement. Customer grants to Fortress and its independent accountants access to its books, records and accounts during Customer's normal business hours in support of such an audit. Customer shall pay to Fortress the appropriate license fees, plus the reasonable cost of conducting the audit should an audit disclose non-compliance with this Agreement.Export RestrictionsCustomer acknowledges that the laws and regulations of the United States restrict the export and re-export of certain commodities and technical data of United States origin,](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-6.png)
![ES820 Bridgeviincluding the Product, Software and the Documentation, in any medium. Customer will not knowingly, without prior authorization if required, export or re-export the Product, Software or the Documentation in any medium without the appropriate United States and foreign government licenses. The transfer or export of the software outside the U.S. may require a license from the Bureau of Industry and Security. For questions call BIS at 202-482-4811.U.S Government CustomersThe Software and associated documentation were developed at private expense and are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013, DFARS 252.227-7014, or DFARS 252.227-7015 as a “commercial item” as defined in FAR 2.101(a), or as “Restricted computer software” as defined in FAR 52.227-19. All other technical data, including manuals or instructional materials, are provided with “Limited Rights” as defined in DFAR 252.227-7013 (a) (15), or FAR 52.227-14 (a) and in Alternative II (JUN 1987) of that clause, as applicable. Limited WarrantyThe warranties provided by Fortress in this Statement of Limited Warranty apply only to Fortress Products purchased from Fortress or from a Fortress Solution Provider for internal use on Customer's computer network. “Product” means a Fortress software product, upgrades, or firmware, or any combination thereof. The term “Product” also includes Fortress software programs, whether pre-loaded with the Fortress hardware Product, installed subsequently or otherwise. Unless Fortress specifies otherwise, the following warranties apply only in the country where Customer acquires the Product. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. Customer is responsible for determining the suitability of the Products in Customer's network environment. Unless otherwise agreed, Customer is responsible for the Product's installation, set-up, configuration, and for password and digital signature management. Fortress warrants the Products will conform to the published specifications and will be free of defects in materials and workmanship. Customer must notify Fortress within the specified warranty period of any claim of such defect. The warranty period for software is one (1) year commencing from the ship date to Customer [and in the case of resale by a Fortress Solution Provider, commencing not more than (90) days after original shipment by Fortress]. Date of shipment is established per the shipping document (packing list) for the Product that is shipped from Fortress location. Customer shall provide Fortress with access to the Product to enable Fortress to diagnose and correct any errors or defects. If the Product is found defective by Fortress, Fortress' sole obligation under this warranty is to remedy such defect at Fortress' option through repair, upgrade or replacement of product. Services and support provided to diagnose a reported issue with a Fortress Product, which is then determined not to be the root cause of the issue, may at Fortress’ option be billed at the standard time and material rates. Warranty ExclusionsThe warranty does not cover Fortress Hardware Product or Software or any other equipment upon which the Software is authorized by Fortress or its suppliers or licensors, which (a) has been damaged through abuse or negligence or by accident, (b) has been altered except by an authorized Fortress representative, (c) has been subjected to abnormal physical or electrical stress (i.e., lightning strike) or abnormal environmental conditions, (d) has been lost or damaged in transit, or (e) has not been installed, operated, repaired or maintained in accordance with instructions provided by Fortress.The warranty is voided by removing any tamper evidence security sticker or marking except as performed by a Fortress authorized service technician.Fortress does not warrant uninterrupted or error-free operation of any Products or third party software, including public domain software which may have been incorporated into the Fortress Product. Fortress will bear no responsibility with respect to any defect or deficiency resulting from accidents, misuse, neglect, modifications, or deficiencies in power or operating environment.](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-7.png)
![ES820 BridgeviiUnless specified otherwise, Fortress does not warrant or support non-Fortress products. If any service or support is rendered such support is provided WITHOUT WARRANTIES OF ANY KIND. DISCLAIMER OF WARRANTYTHE WARRANTIES HEREIN ARE SOLE AND EXCLUSIVE, AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, FORTRESS SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT.General Terms Applicable to the Limited Warranty and End User License AgreementDisclaimer of LiabilitiesTHE FOREGOING WARRANTIES ARE THE EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FORTRESS SHALL HAVE NO LIABILITY FOR CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE STATED LIMITED WARRANTY IS IN LIEU OF ALL LIABILITIES OR OBLIGATIONS OF FORTRESS FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCTS (HARDWARE AND SOFTWARE). THESE WARRANTIES GIVE SPECIFIC LEGAL RIGHTS AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.Product Warranty and License Terms IndemnificationFortress will defend any action brought against Customer based on a claim that any Fortress Product infringes any U.S. patents or copyrights excluding third party software, provided that Fortress is immediately notified in writing and Fortress has the right to control the defense of all such claims, lawsuits, and other proceedings. If, as a result of any claim of infringement against any U.S. patent or copyright, Fortress is enjoined from using the Product, or if Fortress believes the Product is likely to become the subject of a claim of infringement, Fortress at its option and expense may procure the right for Customer to continue to use the Product, or replace or modify the Product so as to make it non-infringing. If neither of these two options is reasonably practicable, Fortress may discontinue the license granted herein on one month's written notice and refund to Licensee the unamortized portion of the license fees hereunder. The depreciation shall be an equal amount per year over the life of the Product as established by Fortress. The foregoing states the entire liability of Fortress and the sole and exclusive remedy of the Customer with respect to infringement of third party intellectual property.Limitation of Liability Circumstances may arise where, because of a default on Fortress' part or other liability, Customer is entitled to recover damages from Fortress. In each such instance, regardless of the basis on which you are entitled to claim damages from Fortress (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), Fortress is liable for no more than damages for bodily injury (including death) and damage to real property and tangible personal property, and the amount of any other actual direct damages, up to either U.S. $25,000 (or equivalent in local currency) or the charges (if recurring, 12 months' charges apply) for the Product that is the subject of the claim, whichever is less. This limit also applies to Fortress' Solution Providers. It is the maximum for which Fortress and its Solution Providers are collectively responsible. UNDER NO CIRCUMSTANCES IS FORTRESS LIABLE FOR ANY OF THE FOLLOWING:1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES,](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-8.png)
![ES820 Bridgeviii2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA, OR3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF FORTRESS OR ITS SOLUTION PROVIDER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO CUSTOMER. Telephone SupportDuring the warranty period, Fortress or its Solution Provider will provide a reasonable amount of telephone consultation to the Customer. This support shall include assistance in connection with the installation and routine operation of the Product, but does not include network troubleshooting, security consultation, design and other services outside of the scope of routine Product operation. Warranty services for the Products shall be available during Fortress' normal U.S. (EST) business days and hours.Extended Warranty ServiceIf the Customer purchases an extended warranty service agreement with Fortress, service will be provided in accordance to said agreement's terms and conditions.Access and ServiceCustomer must provide Fortress or Solution Provider with access to the Product to enable Fortress or Solution Provider to provide the service. Access may include access via the Internet, on-site access or Customer shall be responsible for returning the Product to Fortress or Solution Provider. Fortress or Solution Provider will notify the Customer to obtain authorization to perform any repairs. If, during the warranty period, as established by the date of shipment [and in the case of resale by a Fortress Solution Provider, commencing not more than (90) days after original shipment by Fortress], the Customer finds any significant defect in materials and workmanship under normal use and operating conditions, the Customer shall notify Fortress Customer Service in accordance with the Fortress Service Policies in effect at that time which can be located on the Fortress web site: www.fortresstech.com.](https://usermanual.wiki/Fortress-Technologies/ES820.Manual-Cover-Pages/User-Guide-1248761-Page-9.png)