Fortress Technologies ES820 Dual Radio Access Point/Bridge User Manual ES820Front
Fortress Technologies, Inc. Dual Radio Access Point/Bridge ES820Front
Contents
- 1. Manual
- 2. Manual Cover Pages
- 3. GUI Guide
- 4. HW Guide
- 5. User Manual
Manual Cover Pages
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Fortress Security System
ES820
Secure Wireless Bridge
User Guide
www.fortresstech.com
© 2010 Fortress Technologies
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Fortress ES820 Secure Wireless Bridge 5.2 [rev.0]
Copyright © 2010 Fortress Technologies, Inc. All rights reserved.
This document contains proprietary information protected by copyright. No part of this
document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, without written permission of Fortress Technologies, 4023 Tampa Road, Suite
2000, Oldsmar, FL 34677, except as specified in the Product Warranty and License Terms.
FORTRESS TECHNOLOGIES, INC., MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FORTRESS TECHNOLOGIES, INC. SHALL NOT BE LIABLE FOR ERRORS
CONTAINED HEREIN OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH THE FURNISHING, PERFORMANCE OR USE OF THIS
MATERIAL. THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE
WITHOUT NOTICE.
The Fortress Technologies and AirFortress logos and AirFortress and are registered
trademarks; Multi-Factor Authentication, Unified Security Model, Wireless Link Layer
Security and Three Factor Authentication (TFA) are trademarks of Fortress Technologies,
Inc. The technology behind Wireless Link Layer Security™ enjoys U.S. and international
patent protection under patent number 5,757,924.
Portions of this software are covered by the GNU General Public License (GPL) Copyright
© 1989, 1991 Free Software Foundation, Inc,. 59 Temple Place, Suite 330, Boston, MA
02111-1307 USA.
To receive a complete machine-readable copy of the corresponding source code on CD,
send $10 (to cover the costs of production and mailing) to: Fortress Technologies; 4023
Tampa Road, suite 2000; Oldsmar, FL 34677-3216. Please be sure to include a copy of
your Fortress Technologies invoice and a valid “ship to” address.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
This product includes software written by Tim Hudson (tjh@cryptsoft.com).
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved.
This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The
implementation was written so as to conform with Netscape’s SSL.
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Atheros, the Atheros logo, Atheros Driven, Driving the wireless future, Super G and Super
AG are all registered trademarks of Atheros Communications. ROCm, JumpStart for
Wireless, Atheros XR, Wake-on-Wireless, Wake-on-Theft, and FastFrames, are all
trademarks of Atheros Communications, Inc.
This product uses Dynamic Host Control Protocol copyright 1995, 1996, 1997, 1998, 1999
by the Internet Software Consortium-DHCP. All rights reserved.
This product includes software developed by the OpenSSL Project for use in the OpenSSL
Toolkit. (http://www.openssl.org/)
Copyright © 1998-2007 The OpenSSL Project. All rights reserved.THIS SOFTWARE IS
PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT
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OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product uses Net-SNMP Copyright © 1989, 1991, 1992 by Carnegie Mellon
University, Derivative Work - 1996, 1998-2000. Copyright © 1996, 1998-2000 The Regents
of the University of California. All rights reserved. Copyright © 2001-2003, Cambridge
Broadband Ltd. All rights reserved. Copyright © 2003 Sun Microsystems, Inc. All rights
reserved. Copyright © 2001-2006, Networks Associates Technology, Inc. All rights
reserved. Center of Beijing University of Posts and Telecommunications. All rights
reserved.
Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file
except in compliance with the License. You may obtain a copy of the License at http://
www.apache.org/licenses/LICENSE-2.0. Unless required by applicable law or agreed to in
writing, software distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and limitations under the
License.
Microsoft and Windows are registered trademarks of the Microsoft Corporation.
Firefox is a trademark of the Mozilla Foundation.
SSH is a trademark of SSH Communication Security.
All other trademarks mentioned in this document are the property of their respective
owners.
FCC EMISSIONS COMPLIANCE STATEMENT
THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY
WITH THE LIMITS FOR A CLASS B DIGITAL DEVICE, PURSUANT TO
PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO
PROVIDE REASONABLE PROTECTION AGAINST HARMFUL
INTERFERENCE IN A RESIDENTIAL INSTALLATION. THIS
EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO
FREQUENCY ENERGY AND, IF NOT INSTALLED AND USED IN
ACCORDANCE WITH THE INSTRUCTIONS, MAY CAUSE HARMFUL
INTERFERENCE TO RADIO COMMUNICATIONS. HOWEVER, THERE
IS NO GUARANTEE THAT INTERFERENCE WILL NOT OCCUR IN A
PARTICULAR INSTALLATION. IF THIS EQUIPMENT DOES CAUSE
HARMFUL INTERFERENCE TO RADIO OR TELEVISION RECEPTION,
WHICH CAN BE DETERMINED BY TURNING THE EQUIPMENT OFF
AND ON, THE USER IS ENCOURAGED TO TRY TO CORRECT THE
INTERFERENCE BY ONE OR MORE OF THE FOLLOWING
MEASURES:
• REORIENT OR RELOCATE THE RECEIVING ANTENNA.
• INCREASE THE SEPARATION BETWEEN THE EQUIPMENT AND
THE RECEIVER.
• CONNECT THE EQUIPMENT INTO AN OUTLET ON A CIRCUIT
DIFFERENT FROM THAT TO WHICH THE RECIEVER IS CONNECTED.
• CONSULT THE DEALER OR AN EXPERIENCED RADIO/TV
TECHNICIAN FOR HELP.
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YOU MAY ALSO FIND HELPFUL THE FOLLOWING BOOKLET,
PREPARED BY THE FCC: “HOW TO IDENTIFY AND RESOLVE
RADIOTV
INTERFERENCE PROBLEMS.” THIS BOOKLET IS AVAILABLE
FROM THE U.S. GOVERNMENT PRINTING OFFICE, WASHINGTON,
D.C. 20402
CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY
THE MANUFACTURER OR REGISTRANT OF THIS EQUIPMENT CAN
VOID YOUR AUTHORITY TO OPERATE THIS EQUIPMENT UNDER
FEDERAL COMMUNICATIONS COMMISSION RULES.
IN ORDER TO MAINTAIN COMPLIANCE WITH FCC REGULATIONS,
SHIELDED CABLES MUST BE USED WITH THIS EQUIPMENT.
OPERATION WITH NON-APPROVED EQUIPMENT OR UNSHIELDED
CABLES IS LIKELY TO RESULT IN INTERFERENCE TO RADIO AND
TELEVISION RECEPTION.
THIS CLASS B DIGITAL APPARATUS COMPLIES WITH CANADIAN
ICES-003.
CET APPAREIL NUMÉRIQUE DE LA CLASSE B EST CONFORME À LA
NORME NMB-003 DU CANADA.
ANTENNA RESTRICTIONS
THIS DEVICE HAS BEEN DESIGNED TO HAVE A MAXIMUM GAIN OF
9 DBI. ANTENNAS HAVING A GAIN GREATER THAN 9 DBI ARE
STRICTLY PROHIBITED FOR USE WITH THIS DEVICE.
THE REQUIRED ANTENNA IMPEDANCE IS 50 OHMS.
THIS PRODUCT IS NOT CAPABLE OF OPERATING IN THE 5600MHZ –
5650MHZ RANGE.
THIS PRODUCT MUST BE OPERATED NO CLOSER THAN 20CM TO
THE HUMAN BODY
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End User License Agreement (EULA)
IMPORTANT; PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY.
DOWNLOADING, INSTALLING OR USING FORTRESS TECHNOLOGIES SOFTWARE
CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.
FORTRESS TECHNOLOGIES, INC., WILL LICENSE ITS SOFTWARE TO YOU THE
CUSTOMER (END USER) ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF
THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT. THE ACT OF
DOWNLOADING, INSTALLING, OR USING FORTRESS SOFTWARE, BINDS YOU AND
THE BUSINESS THAT YOU REPRESENT (COLLECTIVELY, “CUSTOMER”) TO THE
AGREEMENT.
License
Fortress grants to Customer (“Licensee”) a non-exclusive and non-transferable right to use
the Fortress Software Product (“Software”) described in the Fortress Product Description
for which Customer has paid any required license fees and subject to the use rights and
limitations in this Agreement. Unless otherwise agreed to in writing, use of the Software is
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computer, laptop, PDA or any other computing device. Software is not licensed for
installation or embedded use on any other system(s) controlling access to a secondary
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contains proprietary technology of Fortress or third parties. No ownership in or title to the
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Customer may be required to input a software license key to initialize the software
installation process.
Customer may make backup or archival copies of Software and use Software on a backup
processor temporarily in the event of a processor malfunction. Any full or partial copy of
Software must include all copyright and other proprietary notices which appear on or in the
Software. Control functions may be installed and enabled. Customer may not modify
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the software to another party except with Fortress' written permission. Customer agrees
not to reverse engineer, decompile, or disassemble the Software. Customer shall maintain
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records available to Fortress or the third party developer or owner of the Software on
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General Limitations
This is a License for the use of Fortress Software Product and documentation; it is not a
transfer of title. Fortress retains ownership of all copies of the Software and
Documentation. Customer acknowledges that Fortress or Fortress Solution Provider trade
secrets are contained within the Software and Documentation. Except as otherwise
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specifically agrees not to:
i.Transfer, assign or sublicense its license rights to any other person or entity and
Customer acknowledges that any attempt to transfer, assign or sublicense shall “void” the
license;
ii.Make modifications to or adapt the Software or create a derivative work based on the
Software, or permit third parties to do the same;
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iii.Reverse engineer, decompile, or disassemble the Software to a human-readable form,
except to the extent otherwise expressly permitted under applicable law notwithstanding
this restriction and;
iv.Disclose, provide, or otherwise make available trade secrets contained within the
Software and Documentation in any form to any third party without the prior written consent
of Fortress Technologies. Customer shall implement reasonable security measures to
protect such trade secrets.
Software, Upgrades and Additional Copies
For purposes of the Agreement, “Software” shall include computer programs, including
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bug fixes, (b) maintenance releases, (c) minor and major upgrades as deemed to be
included under this agreement by Fortress or backup copies of any of the foregoing.
NOTWITHSTANDING ANY OTHER PROVISION OF THE AGREEMENT:
i.CUSTOMER HAS NO LICENSE OR RIGHT TO MAKE OR USE ANY ADDITIONAL
COPIES OR UPGRADES UNLESS CUSTOMER, AT THE TIME OF MAKING OR
ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLDS A VALID LICENSE TO
THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE FEE FOR THE
UPGRADE OR ADDITIONAL COPIES;
ii.USE OF UPGRADES IS LIMITED TO FORTRESS EQUIPMENT FOR WHICH
CUSTOMER IS THE ORIGINAL END USER CUSTOMER OR LESSEE OR OTHERWISE
HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED;
AND;
iii.THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY
BACKUP PURPOSES ONLY.
Proprietary Notices
All copyright and other proprietary notices on all copies of the Software shall be maintained
and reproduced by the Customer in the same manner that such copyright and other
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duplicates of any Software without the prior written permission of Fortress; except as
expressly authorized in the Agreement.
Term and Termination
This Agreement and License shall remain in effect until terminated through one of the
following circumstances:
i.Agreement and License may be terminated by the Customer at any time by destroying all
copies of the Software and any Documentation.
ii.Agreement and License may be terminated by Fortress due to Customer non-compliance
with any provision of the Agreement.
Upon termination by either the Customer or Fortress, the Customer shall destroy or return
to Fortress all copies of Software and Documentation in its possession or control. All
limitations of liability, disclaimers, restrictions of warranty, and all confidentiality obligations
of Customer shall survive termination of this Agreement. Also, the provisions set-forth in
the sections titled “U.S. Government Customers” and “General Terms Applicable to the
Limited Warranty Statement and End User License Agreement” shall survive termination of
the Agreement.
Customer Records
Fortress and its independent accountants reserve the right to conduct an audit of Customer
records to verify compliance with this agreement. Customer grants to Fortress and its
independent accountants access to its books, records and accounts during Customer's
normal business hours in support of such an audit. Customer shall pay to Fortress the
appropriate license fees, plus the reasonable cost of conducting the audit should an audit
disclose non-compliance with this Agreement.
Export Restrictions
Customer acknowledges that the laws and regulations of the United States restrict the
export and re-export of certain commodities and technical data of United States origin,
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including the Product, Software and the Documentation, in any medium. Customer will not
knowingly, without prior authorization if required, export or re-export the Product, Software
or the Documentation in any medium without the appropriate United States and foreign
government licenses. The transfer or export of the software outside the U.S. may require a
license from the Bureau of Industry and Security. For questions call BIS at 202-482-4811.
U.S Government Customers
The Software and associated documentation were developed at private expense and are
delivered and licensed as “commercial computer software” as defined in DFARS 252.227-
7013, DFARS 252.227-7014, or DFARS 252.227-7015 as a “commercial item” as defined
in FAR 2.101(a), or as “Restricted computer software” as defined in FAR 52.227-19. All
other technical data, including manuals or instructional materials, are provided with
“Limited Rights” as defined in DFAR 252.227-7013 (a) (15), or FAR 52.227-14 (a) and in
Alternative II (JUN 1987) of that clause, as applicable.
Limited Warranty
The warranties provided by Fortress in this Statement of Limited Warranty apply only to
Fortress Products purchased from Fortress or from a Fortress Solution Provider for internal
use on Customer's computer network. “Product” means a Fortress software product,
upgrades, or firmware, or any combination thereof. The term “Product” also includes
Fortress software programs, whether pre-loaded with the Fortress hardware Product,
installed subsequently or otherwise. Unless Fortress specifies otherwise, the following
warranties apply only in the country where Customer acquires the Product. Nothing in this
Statement of Warranty affects any statutory rights of consumers that cannot be waived or
limited by contract.
Customer is responsible for determining the suitability of the Products in Customer's
network environment. Unless otherwise agreed, Customer is responsible for the Product's
installation, set-up, configuration, and for password and digital signature management.
Fortress warrants the Products will conform to the published specifications and will be free
of defects in materials and workmanship. Customer must notify Fortress within the
specified warranty period of any claim of such defect. The warranty period for software is
one (1) year commencing from the ship date to Customer [and in the case of resale by a
Fortress Solution Provider, commencing not more than (90) days after original shipment by
Fortress]. Date of shipment is established per the shipping document (packing list) for the
Product that is shipped from Fortress location.
Customer shall provide Fortress with access to the Product to enable Fortress to diagnose
and correct any errors or defects. If the Product is found defective by Fortress, Fortress'
sole obligation under this warranty is to remedy such defect at Fortress' option through
repair, upgrade or replacement of product. Services and support provided to diagnose a
reported issue with a Fortress Product, which is then determined not to be the root cause of
the issue, may at Fortress’ option be billed at the standard time and material rates.
Warranty Exclusions
The warranty does not cover Fortress Hardware Product or Software or any other
equipment upon which the Software is authorized by Fortress or its suppliers or licensors,
which (a) has been damaged through abuse or negligence or by accident, (b) has been
altered except by an authorized Fortress representative, (c) has been subjected to
abnormal physical or electrical stress (i.e., lightning strike) or abnormal environmental
conditions, (d) has been lost or damaged in transit, or (e) has not been installed, operated,
repaired or maintained in accordance with instructions provided by Fortress.
The warranty is voided by removing any tamper evidence security sticker or marking
except as performed by a Fortress authorized service technician.
Fortress does not warrant uninterrupted or error-free operation of any Products or third
party software, including public domain software which may have been incorporated into
the Fortress Product.
Fortress will bear no responsibility with respect to any defect or deficiency resulting from
accidents, misuse, neglect, modifications, or deficiencies in power or operating
environment.
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Unless specified otherwise, Fortress does not warrant or support non-Fortress products. If
any service or support is rendered such support is provided WITHOUT WARRANTIES OF
ANY KIND.
DISCLAIMER OF WARRANTY
THE WARRANTIES HEREIN ARE SOLE AND EXCLUSIVE, AND NO OTHER
WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE
EXTENT PERMITTED BY LAW, FORTRESS SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE AND NONINFRINGEMENT.
General Terms Applicable to the Limited Warranty and End User License Agreement
Disclaimer of Liabilities
THE FOREGOING WARRANTIES ARE THE EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FORTRESS
SHALL HAVE NO LIABILITY FOR CONSEQUENTIAL, EXEMPLARY, OR INCIDENTAL
DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. THE STATED LIMITED WARRANTY IS IN LIEU OF ALL LIABILITIES OR
OBLIGATIONS OF FORTRESS FOR DAMAGES ARISING OUT OF OR IN CONNECTION
WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCTS (HARDWARE
AND SOFTWARE). THESE WARRANTIES GIVE SPECIFIC LEGAL RIGHTS AND
CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY
AFTER THAT PERIOD.
Product Warranty and License Terms
Indemnification
Fortress will defend any action brought against Customer based on a claim that any
Fortress Product infringes any U.S. patents or copyrights excluding third party software,
provided that Fortress is immediately notified in writing and Fortress has the right to control
the defense of all such claims, lawsuits, and other proceedings. If, as a result of any claim
of infringement against any U.S. patent or copyright, Fortress is enjoined from using the
Product, or if Fortress believes the Product is likely to become the subject of a claim of
infringement, Fortress at its option and expense may procure the right for Customer to
continue to use the Product, or replace or modify the Product so as to make it non-
infringing. If neither of these two options is reasonably practicable, Fortress may
discontinue the license granted herein on one month's written notice and refund to
Licensee the unamortized portion of the license fees hereunder. The depreciation shall be
an equal amount per year over the life of the Product as established by Fortress. The
foregoing states the entire liability of Fortress and the sole and exclusive remedy of the
Customer with respect to infringement of third party intellectual property.
Limitation of Liability
Circumstances may arise where, because of a default on Fortress' part or other liability,
Customer is entitled to recover damages from Fortress. In each such instance, regardless
of the basis on which you are entitled to claim damages from Fortress (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
Fortress is liable for no more than damages for bodily injury (including death) and damage
to real property and tangible personal property, and the amount of any other actual direct
damages, up to either U.S. $25,000 (or equivalent in local currency) or the charges (if
recurring, 12 months' charges apply) for the Product that is the subject of the claim,
whichever is less. This limit also applies to Fortress' Solution Providers. It is the maximum
for which Fortress and its Solution Providers are collectively responsible.
UNDER NO CIRCUMSTANCES IS FORTRESS LIABLE FOR ANY OF THE FOLLOWING:
1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES,
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2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA, OR
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF
FORTRESS OR ITS SOLUTION PROVIDER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO CUSTOMER.
Telephone Support
During the warranty period, Fortress or its Solution Provider will provide a reasonable
amount of telephone consultation to the Customer. This support shall include assistance in
connection with the installation and routine operation of the Product, but does not include
network troubleshooting, security consultation, design and other services outside of the
scope of routine Product operation. Warranty services for the Products shall be available
during Fortress' normal U.S. (EST) business days and hours.
Extended Warranty Service
If the Customer purchases an extended warranty service agreement with Fortress, service
will be provided in accordance to said agreement's terms and conditions.
Access and Service
Customer must provide Fortress or Solution Provider with access to the Product to enable
Fortress or Solution Provider to provide the service. Access may include access via the
Internet, on-site access or Customer shall be responsible for returning the Product to
Fortress or Solution Provider. Fortress or Solution Provider will notify the Customer to
obtain authorization to perform any repairs.
If, during the warranty period, as established by the date of shipment [and in the case of
resale by a Fortress Solution Provider, commencing not more than (90) days after original
shipment by Fortress], the Customer finds any significant defect in materials and
workmanship under normal use and operating conditions, the Customer shall notify
Fortress Customer Service in accordance with the Fortress Service Policies in effect at that
time which can be located on the Fortress web site: www.fortresstech.com.