G4S Justice Services Canada PHMUC08 Personal home monitoring unit User Manual
G4S Justice Services Canada, Inc. Personal home monitoring unit
User Manual
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| Document Description | User Manual |
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| Document Type | User Manual |
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| Date Submitted | 2008-12-08 00:00:00 |
| Date Available | 2008-12-08 00:00:00 |
| Creation Date | 2008-12-03 10:26:12 |
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G4S Justice Services, Inc. ® PATROL SUITE RF Monitoring Reference Manual Table of Contents Chapter 1: G4S Justice Services Company Background.................... 4 Chapter 2: How to Use the PATROL SUITE RF Monitoring Manual ... 6 Purpose and Organization of this Manual ................................................................... 6 Chapter 3: PATROL SUITE RF Equipment............................................ 7 How Electronic Monitoring Works................................................................................ 7 PATROL SUITE RF Monitoring Components ............................................................. 8 PTX Descriptions & Features ........................................................................................................ 8 PHMU Descriptions & Features..................................................................................................... 8 PTX Band Descriptions & Features............................................................................................... 9 PTX Retaining Pin Descriptions & Features ................................................................................. 9 PTX Sleeve Descriptions & Features ............................................................................................ 9 Installation and Removal Tools Descriptions & Features............................................................. 9 PHMU Power Adaptor Descriptions & Features ......................................................................... 10 Telephone Cord Descriptions & Features ................................................................................... 10 PHMU Menu Key Descriptions & Features ................................................................................. 10 OPID Descriptions & Features .................................................................................................... 11 Chapter 4: PATROL SUITE RF Installation ......................................... 12 Chapter 4: PATROL SUITE RF Installation ......................................... 12 Installation Preparation .............................................................................................. 12 Installation Requirements Checklist ............................................................................................ 12 PTX Preparation........................................................................................................................... 13 OPID Operation............................................................................................................................ 15 PHMU Preparation ....................................................................................................................... 15 Installation Process ................................................................................................... 16 Office vs. Residential Installation Procedures........................................................... 16 Chapter 5: PATROL SUITE RF Monitoring.......................................... 18 Range Menu ............................................................................................................... 18 Range Testing .............................................................................................................................. 18 Range Setting............................................................................................................................... 20 INFO Menu ................................................................................................................. 20 GSM Menu (Cellular PHMUs Only)............................................................................................. 20 Enrolled PTXs .............................................................................................................................. 20 PHMU Calls .................................................................................................................................. 21 Stored Events............................................................................................................................... 21 PHMU Battery .............................................................................................................................. 21 PHMU Firmware........................................................................................................................... 21 Chapter 6: PATROL SUITE RF Power Down....................................... 22 Power Down Options.................................................................................................. 22 Power Down: ALL ........................................................................................................................ 22 Power Down: PHMU .................................................................................................................... 23 UserManual.doc 2 Power Down: PTX........................................................................................................................ 23 Cleaning Equipment ................................................................................................... 24 Chapter 7: PATROL SUITE RF Troubleshooting................................ 25 General Troubleshooting Issues................................................................................ 25 Troubleshooting Band Tampering Issues.................................................................. 27 Appendix: Equipment Specifications.................................................. 28 Equipment Specifications........................................................................................... 28 FCC Guidelines - Customer Information ................................................................... 28 FCC and Industry Canada Notices ............................................................................ 29 UserManual.doc 3 Chapter 1: G4S Justice Services Company Background G4S Justice Services, Inc. is a wholly owned subsidiary of G4S (formerly Group 4 Securicor), a global security solutions provider with operations in over 100 countries, employing over 500,000 people. G4S is quoted on the London Stock Exchange (GFS.L) and also on the Copenhagen Stock Exchange. G4S is the world's leading security solutions provider with a strong emphasis on security and valuables transportation. However G4S was also the first company to provide outsourced justice services when it ran an immigration detention center for the UK Government in the 1960s. Now our Justice Services experience includes prison management, juvenile rehabilitation and treatment programs, immigration detention, transportation and repatriation services, community supervision and we are a leading information, technology and services provider for electronic monitoring and tracking. G4S Justice Services is dedicated to providing solutions to Federal, State and Local Governments, focusing on the outsourcing of non-critical Government tasks particularly in the Justice and Public Safety sectors. We develop, market and provide electronic monitoring services using the latest technology in Radio Frequency (RF) and GPS monitoring. As an example, G4S Justice Services, Inc. was the first to introduce a web-based caseload management system, allowing officers to instantly view, evaluate, and make changes to information they need to manage their caseload. Through continual evaluations and upgrades to our systems, G4S Justice Services offers the most advanced and user-friendly program on the market. The primary goal of G4S Justice Services, Inc. is to ensure that public safety is protected and that our customers are delighted with the service we provide them. This means we must provide accurate, timely and reliable information and services. Each and every one of our employees plays a vital part in the delivery of these services and we should all be proud to play our part in creating and maintaining safer societies. Figure 1: G4S Justice Service’s Headquarters located in Southern California UserManual.doc 4 A World of Security Solutions Vision To be recognized as the global leader in providing security solutions Values The values of the organization focus clearly on customers. Integrity runs throughout our operation and by employing and developing the best people in the industry, we can use our security expertise to develop solutions to customer needs. This enables us to drive performance - service performance for customers and financial performance for the organization and its shareholders. The Values Model Best People Expertise Performance Customers Integrity Figure 2:G4S Justice Services Vision and Values We always focus on the needs of our customers We are experts in security solutions and know what makes a difference We have absolute integrity in everything we do Our customers get the service they demand Our business gets the profit performance it requires Our staff are proud to be part of the organization Our Shareholders get the returns they desire UserManual.doc 5 Chapter 2: How to Use the PATROL SUITE RF Monitoring Manual Purpose and Organization of this Manual The purpose of this manual is to assist Officers with the setup and monitoring of PATROL SUITE RF products so that electronically monitored participants are under close, accurate supervision thus enabling program officers to focus their emphasis on casework. The manual is organized to guide the Officer through the sequence of steps to install and monitor PATROL SUITE RF products. It is very important that the Officer read this section prior to enrolling and setting up a participant for the selected program. Setup and operation includes completing any necessary agency instructions and forms, preparing the PTX (Personal Transceiver) and PHMU (Personal Home Monitoring Unit), and placement of the equipment in the participant's home. Range Testing of the equipment should be done at the participant's home to ensure the equipment is functioning properly and thereby correctly signaling if the participant is within the previously designated area (i.e., usually inside their home). These procedures are presented in “Range Testing.” After reading the sections above, G4S Justice Services suggests the following sequence for finding needed information concerning the use of the PATROL SUITE RF products. Review the Table of Contents to find the item of interest. After finding the item of interest, the introductory paragraphs of the selected chapter should give the reader a good overview of the chapter's contents. UserManual.doc 6 Chapter 3: PATROL SUITE RF Equipment This chapter describes the use and features of the PATROL SUITE RF Equipment. How Electronic Monitoring Works Electronic monitoring, under a house arrest program typically includes: A PTX (Personal Transceiver) fitted to a participant A PHMU (Personal Home Monitoring Unit) installed in the intended location of Monitoring A Monitoring Center to receive transmissions from the PHMU (Personal Home Monitoring Unit), so that the case officer can be informed of any program violations The illustration below shows the participant and other basic components in a house arrest program. Figure 3: Basic elements of a house arrest program UserManual.doc 7 PATROL SUITE RF Monitoring Components PATROL SUITE RF Monitoring Products consist of the following: PTX (Personal Transceiver) PHMU (Personal Home Monitoring Unit) PTX Band PTX Retaining Pin PTX Sleeve Installation & Removal Tools PHMU Power Adaptor Telephone Cord (Landline Monitoring Only) PHMU Menu Key OPID (Officer Identification Device) PTX Descriptions & Features The PTX or Personal Transceiver is worn by the participant and can not only transmit signals, but also receive signals from the PHMU, making monitoring results more robust. The PTX can be worn on either the ankle or wrist. The PTX will only make audible tones when commanded by the PHMU during range test or decommission. The PTX beeps during range test allowing the Officer to accompany the participant throughout the residence. While in the Enrollment Mode, the PTX continues to beep for approximately 30 minutes. This gives the Officer plenty of time to size and close the band properly and an indication if there is an issue with band closure. Each tamper is recorded and reported as a separate event to alert the Officer of the frequency level. The participant’s record will stay in the tamper status until the appropriate device has been reset or replaced. Figure 4: PTX PHMU Descriptions & Features The PHMU or Personal Home Monitoring Unit is installed in the location the participant is to be monitored and records and reports all related activity to our Monitoring Systems via telephone line. The Setup Menu options can only be accessed with a supplied PHMU Menu Key and OPID. PHMU programming is guided by easy to follow prompts on the LCD screen. The PHMU can be enrolled after the PTX has already been installed on the participant. The standard leave window is 5 minutes, but is easily modified upon request. The PHMU indicates RF signal strength during range test. The length of the range test is determined by the Officer. Information regarding the equipment’s programming and monitoring statuses is available through the Setup Menu options. Figure 5: PHMU UserManual.doc 8 The PHMU records and reports any time its menu options have been accessed. Simple decommission procedures offers a variety of methods to power down one or both devices. LED lights provide a clear indication of connection and/or pending alerts to assist during programming or troubleshooting. A telephone line is not required to complete the enrollment process. Digital Phone Systems (PBX) that can be found in many office buildings supply more electrical current than analog telephone lines, so the PHMU should never be plugged into one. The PHMU contains a backup battery that should last approximately 48 hours in the case of an outage. The two telephone outlets on the PHMU are interchangeable, simplifying the connection process and allowing the participant to hook up a personal telephone to the PHMU in the event that only one phone jack is available. The PHMU calls in Key Insertion events every 10 minutes while it is in the Menu Mode as a precaution. PTX Band Descriptions & Features The PTX Band attaches to both ends of the PTX when placed on the participant, creating a closed circuit. As a tamper evident measure, the center of the PTX Band contains fiber optic cables that transmit light throughout its circuitry. The length of the PTX band can be easily customized to fit each participant appropriately. In order to avoid erroneous tamper events, the PTX band should only be sized using the supplied tools. Figure 6: Band PTX Retaining Pin Descriptions & Features The Retaining Pin secures the PTX Band to the PTX when placed on the participant, ensuring the PTX cannot be removed without evidentiary support. The Retaining Pin is designed for easy installation. The Retaining Pin is tamper evident and cannot be removed from the PTX without damaging the barbs set in place during installation. Figure 7: Retaining Pin PTX Sleeve Descriptions & Features The PTX Sleeve locks in place over the Retaining Pin on the PTX when placed on the participant, ensuring the Retaining Pin cannot be accessed without evidentiary support. The PTX Sleeve can be easily installed by hand. The PTX Sleeve is tamper evident and can be used as an additional measure to deter participants from tampering with the Retaining Pin. Figure 8: Sleeve Installation and Removal Tools Descriptions & Features The Installation and Removal Tools are supplied to assist the Officer during the installation and removal of the PTX. Each Tool Kit consists of: Band Alignment Tool (Top Right) UserManual.doc 9 Band Cutting Tool (Top Left) Removal Tool (Bottom) Figure 9: Tools PHMU Power Adaptor Descriptions & Features The AC Power Adaptor is used to supply the PHMU with a power source during monitoring. The AC Power Adaptor can be used universally with all Patrol Suite PHMUs. The connection process is simple enough for a participant to connect when necessary. Figure 10: Power Adaptor Telephone Cord Descriptions & Features The Telephone Cord is used to connect the PHMU to an analog telephone line which is used to transmit recorded information. The Telephone Cord can be used universally with all Patrol Suite Landline PHMUs. The connection process is simple enough for a participant to connect when necessary. Figure 11: Telephone Cord PHMU Menu Key Descriptions & Features The PHMU Menu Key is used in combination with the OPID in order to gain access to the Setup Menu options. The Setup Menu options can only be accessed with a supplied PHMU Menu Key, ensuring the utmost security when leaving the PHMU with the participant. The PHMU Menu Key can be attached to standard key chains, so Officers can easily carry it with them. The PHMU Menu Keys are universal, so Officers do not have to carry more than one. The intricate barrel design of the PHMU Menu Key is extremely difficult to duplicate and manipulate. Figure 12: Menu Key UserManual.doc 10 OPID Descriptions & Features The OPID is used in combination with the PHMU Menu Key in order to gain access to the Setup Menu options. An active and authorized OPID must be present in order for the user to access the Setup Menu with the PHMU Menu Key. The OPID serial numbers is verified by the PHMU and invalid or unauthorized OPIDs will not permit access to the Setup Menu. Figure 13: OPID UserManual.doc 11 Chapter 4: PATROL SUITE RF Installation This chapter presents procedures for equipment preparation and installation to monitor participant activities under a PATROL SUITE RF program. Installation Preparation Prior to installation, the participant should complete all necessary agency forms, instructions and installation requirements. In order to review all monitoring activity, the participant’s information must first be enrolled in the appropriate Monitoring System. For questions concerning enrollment, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. Installation Requirements Checklist Prior to installation, the Officer should review the following items with the participant to ensure optimal performance of the equipment in the designated monitoring location: Telephone Line Requirements No Call Forwarding on Telephone Line No Toll/Long Distance Blocking on Telephone Line Must be able to dial a full 10 digit phone number with a prefix of ‘1’ No Privacy Director/Manager on Telephone Line This service requires anonymous callers to verbally identify themselves to a recording before the call is accepted or declined. No Caller ID on Telephone Line No Caller ID Blocking on Telephone Line No Call Waiting on Telephone Line No Three Way/Conference Calling on Telephone Line No answering machines, fax machines or computers with modems on Telephone Line No Digital or PBX Type Systems Commonly found in offices Use a Telephone Line with adequate volume that is clear and static free. Voltage levels should be 50 volts on the hook and 5 volts off the hook If uncertain, we recommend the local phone carrier perform a voltage check inside the home. Monitoring Requirements Do not use the telephone for 10 minutes when entering the home. Do not move the PHMU after installation is complete. Do not unplug the telephone cord after installation is complete. Do not unplug the power cord after installation is complete. Do not answer the phone on the first ring. Do not place anything on top of the PHMU. Do not place anything in front of, to the side of or in back of the PHMU. Do not hang any mirrors, pictures or metallic signs near the PHMU. Equipment Positioning Requirements The PHMU should be installed in a central location in the home nearest to where the participant sleeps. If a telephone must utilize the same jack, plug the cord into the phone and the other available outlet on the PHMU. Do not install the power adaptor to a power outlet that is controlled by a switch. Do not install the PHMU on the floor. The PHMU should be installed at least 3 feet off of the floor on a non-metallic surface. UserManual.doc 12 Do not install the PHMU on or within 4 feet of any large metallic/reflective objects, devices or appliances such as mirrors, TVs, stereo systems, video/gaming systems, computers, refrigerators, microwaves or washers and dryers. Do not install the PHMU in front of a window or in direct sunlight. Avoid installing the PHMU on an outside wall of a home. PTX Preparation PATROL SUITE RF has a PTX that must be installed on the participant to monitor their activity with continuous signaling Radio Frequency (RF). To prepare the PTX Band for installation, refer to the procedures/figures below: 1. Slide the Alignment Tool along the PTX Band until the line on the tool coincides with the first cutline on the PTX Band. The four posts on the tool should also align with the four holes in the PTX Band. 2. Press the PTX Band down on these posts to secure it to the Alignment Tool. 3. Place the Cutting Tool in the slot on the Alignment Tool and press down firmly to cut the PTX Band. Figure 14: PTX Band, Cutting and Alignment Tool 4. Insert the cut end of the PTX band into one end of the PTX housing. 5. Secure the PTX Band in place by inserting the PTX Retaining Pin into the PTX housing, making sure the opening on top of the PTX Retaining Pin is facing the body of the PTX. The insertion piece of the PTX Retaining Pin can now be removed. NOTE: Proper orientation when inserting the Retaining Pin is necessary to secure the Sleeve. Figure 15: Inserting Retaining Pin Figure 16: Proper Orientation of Retaining Pin UserManual.doc 13 6. Slide the PTX Sleeve over the PTX Retaining Pin. The PTX Sleeve will click when properly secured. NOTE: The PTX Retaining Pin is Tamper-Evident. Once inserted, they cannot be removed without damaging the two barbed vanes on the tip of the PTX Retaining Pin. Figure 17: Attaching sleeve Figure 18: Window for viewing PTX Retaining Pin 7. Without inserting the other end of the PTX Band, wrap the PTX around the participant's ankle until snug. NOTE: Although the PTX can be installed on the ankle or wrist, we strongly recommend Ankle Placement of PTX whenever possible. If Wrist Placement is chosen, check the compressed hand size versus wrist size. If they are close in size, this necessitates PTX placement on the ankle. 8. Take note of the line on the PTX Band that is closest to the edge of the face of the PTX. NOTE: In order to ensure that the band is not too tight, we recommend allowing an additional notch when making the initial cut as it can be shortened if necessary, but not lengthened. Figure 19: Sizing the PTX Band 9. Use the Cutting and Alignment Tool to cut the PTX Band to size. 10. Check the fit of the PTX Band by wrapping the PTX around the participant's ankle and fully inserting the end of the PTX Band into the PTX housing. It is important that the PTX not be completely installed on the participant at this point, in case the PTX Band needs to be resized. NOTE: In order to ensure proper operation of tamper detections, secure fitting of the PTX is crucial. The PTX and Band must fit snug, but not so tight as to cause discomfort. When checking the fit on the ankle, ask the participant to stand and re-check the PTX Band. A proper fit requires a 1/8 to a 1/4 inch slack when the PTX Band is pulled away from the participant. 11. Once the appropriate fit is established, remove the PTX from the participant. NOTE: G4S Justice Services recommends practicing this process prior to proceeding with an actual installation on a participant. UserManual.doc 14 OPID Operation G4S Justice Services, Inc. recommends leaving the OPID on at all times while in the field. Figure 20: OPID OPID Activation 1. The OPID is activated at the factory. OPID Power Down 1. The OPID can only be powered down at the factory or by taking it apart and removing the battery. PHMU Preparation PATROL SUITE RF has a PHMU that must be installed with the participant's PTX to monitor their activity with continuous signaling Radio Frequency (RF). To prepare the PHMU for installation, refer to the procedures/figures below: 1. Ensure that an active and valid OPID is present prior to beginning the Installation process. 2. Insert the PHMU Menu Key into the back of the PHMU and turn clockwise to the horizontal position. Figure 21: Turning PHMU Menu Key 3. If installing a Landline PHMU, plug the phone cord into both the phone jack on the wall and one of the two available outlets on the back of the PHMU. NOTE: The second jack on the back of the PHMU can be used to connect the participant’s home telephone if no other phone outlets are available. WARNING: Connecting the PHMU to a digital phone system with an on hook voltage greater than 55 volts (RJ-45 jacks connected to digital PBX lines) may cause permanent damage to the UserManual.doc 15 PHMU. The enrollment process can be completed without a phone line connection. If unsure of the type of phone system or voltage, inquire with your telecom coordinator or have the voltage level measured prior to connecting the phone line to the PHMU. 4. Plug the PHMU Power Adaptor into both the outlet and the PHMU. The LCD screen will illuminate and display the PHMU Serial Number and Setup Menu while the green LED confirms a power connection. Installation Process 1. Select ENRL from the Setup Menu If installing a Cellular PHMU, select GSM from the Enroll Menu to determine the cellular signal strength and ideal placement of the PHMU. 2. The PHMU will find any active PTXs within range and display their serial numbers on the LCD screen. Enroll the appropriate serial number by selecting ACEPT. To bypass other serial numbers, select IGNR. 3. Once the correct serial number is accepted, place the second sleeve over the PTX Band and install the PTX on the participant by inserting the PTX Band into the other end of the PTX housing, inserting the PTX Retaining Pin and securing the PTX Sleeve over the PTX Retaining Pin. NOTE: The PTX will continue to beep for approximately thirty seconds after band closure. It will then emit a series of short beeps and the LCD screen will display ‘Band Close Confirmed’. 4. The PHMU will initiate the enrollment call and the LCD screen will display a series of status messages. a. If the enrollment call is successful, select OK to acknowledge and return to the Setup Menu. b. If unsuccessful, select RETRY or < to exit and return to the Setup Menu. 5. If no other programming is required, turn the PHMU Menu Key to the vertical position and remove from the PHMU. Installation is complete. Office vs. Residential Installation Procedures 1. If this installation took place in the participant’s residence, please proceed with the Range Test. 2. If this installation took place in the office or a location away from the participant’s residence: UserManual.doc 16 a. Review the checklist and sample floor plan with the participant to determine the ideal location for the PHMU. b. Provide the participant with the PHMU and any other necessary items to plug it in at their residence. c. Instruct the participant on connecting the electrical power, using the supplied PHMU Power Adaptor and the supplied phone cord in the case of a Landline PHMU. NOTE: We strongly recommend making a visit to the participant’s home to perform a range test. UserManual.doc 17 Chapter 5: PATROL SUITE RF Monitoring This chapter presents procedures for accessing PHMU Menu Options used during Monitoring. For questions concerning monitoring or troubleshooting, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. Range Menu This menu presents the option for testing and setting range of the PATROL SUITE RF equipment. Range Testing Range Testing should be performed directly after initial installation of the PATROL SUITE RF equipment to verify that the RF signal from the PTX can be properly received by the PHMU in all locations of the participant’s residence. During this testing, the PHMU location may be changed to determine the ideal location to assure continuous receipt of the RF signal. 1. Select RNG from the Setup Menu. The current range setting displays with options to perform range test and change the range setting. 2. Select TEST from the Range Menu. . 3. The LCD Screen will display the serial number being range tested and a scale that ranges from (-) to (+). The bars that fluctuate on the scale offer a real time visual of the receipt of RF signals. The PTX will beep approximately every ten seconds during the range test. One Beep: Indicates immediate signal reception Two Beeps: Indicates intermittent signal reception Three Beeps: Indicates poor signal reception Four Beeps: Indicates NO signal reception 4. The PHMU Menu Key may now be turned to the vertical position and removed from the back of the PHMU. This leaves the PHMU and Menu Key secure if the participant must be escorted throughout the residence by the Officer. 5. The participant should walk around the interior of the residence or monitoring location to confirm that the PHMU is in the optimal location. a. Three complete transmissions are recommended in different areas of each room to confirm that the participant will be in range. Please review the following sample residential floor plan with a suggested location for the PHMU and suggested locations to conduct Range Testing. UserManual.doc 18 Figure 22: Range Test Floor Plan Bedroom or location that the participant sleeps in Kitchen, checking near appliances Bathroom, checking near mirrors and in tub or shower Living Room, checking near electronics Garage (if authorized) b. Should range issues occur during the range test, the PHMU or interfering objects may need to be relocated or the range setting may need to be adjusted. 6. When the range test is completed for each room and the best location for the PHMU is determined, insert the Menu Key into the back of the PHMU and turn it to the horizontal position. Select < to exit the Range Test. UserManual.doc 19 Range Setting Three range settings are available for adjustment on the unit. Please use the following instructions if the equipment range setting must be changed. 1. Select RNG from the Setup Menu. The current range setting displays with options to perform range test and change the range setting. 2. Select SET to adjust the range setting. The default setting is High. 3. Select from LOW, MED or HIGH to adjust the range setting. The ‘Current Range’ will change with the selection that is made as a confirmation. NOTE: We highly recommend performing a range test before and after any range setting adjustments are made to ensure the participant will be monitored properly. INFO Menu This menu presents various options that reflect equipment settings and information. Select PREV or NEXT to scroll through the GSM Menu (Cellular PHMUs Only), Enrolled PTX, PHMU Calls, Stored Events, PHMU Battery and PHMU Firmware. GSM Menu (Cellular PHMUs Only) 1. Select VIEW to access Cellular Signal Strength and SIM Card Information. a. Select SGNL from the GSM Menu to verify the Cellular Signal Strength. The LCD Screen will display a scale that ranges from (–) to (+). The bars that fluctuate on the scale offer a real time visual of the cellular signal strength. b. Select SIM from the GSM Menu to review the IMSI number. Enrolled PTXs 1. Select VIEW to view the Enrolled PTX Serial Number. UserManual.doc 20 PHMU Calls 2. Select VIEW to access Dial Out Requests and the last Dial Out Status. a. Select DIAL to initiate a real time Dial Out call from the PHMU. The PHMU will begin dialing and the LCD screen will display a series of call out status messages. i. If successful, the LCD will display the Last Call Status as Success with the Date and Time. ii. If unsuccessful, the LCD will display this information. Select RETRY to attempt the Dial Out again. b. Select LAST to review the status of the last call from the PHMU. Stored Events 3. Select VIEW to access any of the PHMU’s unreported events and their details. Each Stored Event will scroll back and forth on the LCD Screen from the number order of the event, the date and time of the event, the system assigned event code and the enrolled PTX, if applicable. a. Select PREV or NEXT to scroll through the Stored Events. PHMU Battery 4. The PHMU Battery displays the current battery voltage of the PHMU. If there is a ‘*’ displayed after the voltage, this indicates that the battery is currently charging. PHMU Firmware 5. Select VIEW to access the PHMU’s current Software Versions. The LCD Screen will display all corresponding Firmware versions. UserManual.doc 21 Chapter 6: PATROL SUITE RF Power Down If the equipment is being removed from the participant, the necessary adjustments should first be made to their record in the appropriate Monitoring System. For questions concerning the termination process, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. After following the administrative procedures above, you may decommission the participant’s equipment. Power Down Options There are three Power Down options to choose from. Please select the Power Down Option that is most appropriate. Option Description Power Down: ALL Powers down the enrolled PTX as well as the PHMU (PTX must be in range) Power Down: PHMU PHMU powers down. Although PTX is no longer monitored by the PHMU, it is not powered down. Power Down: PTX PHMU removes PTX from monitoring with the option to power down or just remove. Power Down: ALL 1. Select OFF from the Setup Menu to access the Power Down Menu. 2. Select ALL from the Power Down Menu. a. If the PHMU has any Stored Events, select SEND to report all events or select SKIP to bypass and transmit at a later time. 3. Make sure the enrolled PTX is within range and cut the PTX Band when the instruction displays. The PTX will emit a series of short descending beeps to indicate that it has been powered down. a. If the PTX is not present or the band is not cut after one minute, the LCD Screen will time out and offer the option to RETRY or SKIP to the next step. 4. Disconnect the power when the instruction displays. NOTE: Do not turn or remove the PHMU Menu Key until the LCD turns off. UserManual.doc 22 Power Down: PHMU 1. Select OFF from the Setup Menu to access the Power Down Menu. 2. Select PHMU from the Power Down Menu. a. If the PHMU has any Stored Events, select SEND to report all events or select SKIP to bypass and transmit at a later time. 3. Disconnect the power when the instruction displays. NOTE: Do not turn or remove the PHMU Menu Key until the LCD turns off. Although the PTX is no longer enrolled to the PHMU, it is not powered down. Power Down: PTX 1. Select OFF from the Setup Menu to access the Power Down Menu. 2. Select PTX from the Power Down Menu. 3. Select ACEPT to remove the PTX. 4. Select YES to Power Down the selected PTX or select NO to bypass this step. a. If YES, make sure the selected PTX is within range and cut the PTX Band when the instruction displays. The PTX will emit a series of short descending beeps to indicate that it has been powered down. b. If the PTX is not present or the band is not cut after one minute, the LCD Screen will time out and offer the option to RETRY or SKIP to the next step. 5. The LCD Screen will display when the PTX has been removed from the PHMU. Select OK to return to the Power Down Menu. UserManual.doc 23 Cleaning Equipment We recommend using sanitary cleaning wipes to wipe down the surfaces of the PHMU and the PTX prior to installing on a new participant. Be sure to check the optical windows on each end of the PTX before installing onto a new participant. If the optical windows on the PTX are not clean, use a thin cotton swab dipped in rubbing alcohol to gently clean the window. UserManual.doc 24 Chapter 7: PATROL SUITE RF Troubleshooting This chapter offers suggested actions for troubleshooting a variety of equipment issues. The following table presents the possible scenario on the left and the suggested resolution on the right. NOTE: Band Tamper concerns are addressed in “Troubleshooting Band Tampering Issues.” If at any point you are unable to resolve the equipment question, please call the G4S Justice Services Monitoring Center at 1(800) 589 6003. General Troubleshooting Issues Table 3: General Troubleshooting Issues and Possible Solutions Verify OPID is active Verify the OPID is active by putting a PHMU into enrollment mode (by selecting the ENRL Î ADD option from the PHMU menu when in officer mode) and then place the OPID on the little crater on the top-center of the PHMU, making sure that the black circle on the top of the OPID label is facing down and centered in the crater on the PHMU. 1. If the OPID was inactive, the OPID will emit a series of short ascending beeps to indicate that it is now active 2. If the OPID does not emit these beeps, the OPID is already active. If the PHMU still does not enter Officer Mode with this OPID nearby, try using another OPID. Unable to access the Setup Menu on the PHMU 1. Ensure an active and valid OPID is present 2. Use another OPID 3. Re-insert the PHMU Menu Key into the back of the PHMU and turn clockwise to the horizontal position 4. Plug the PHMU Power Adaptor into both the outlet and the PHMU 5. Use another PHMU PTX not found during enrollment 1. Verify serial number and confirm the PTX is within range 2. Reattempt ADD to confirm IGNR was not selected 3. Relocate the PHMU to eliminate potential RF interference 4. Use another PTX Band close not confirmed 1. Confirm clean cut, trim ends of band 2. Reattempt with another band 3. Clear/clean inside of PTX housing 4. Use another PTX UserManual.doc 25 PHMU Landline not calling in (Overdue) 1. Confirm serial numbers of equipment match serial numbers assigned in Monitoring System 2. Verify power connected to working outlet, replace cords if necessary 3. Confirm phone cord connected to working telephone outlet, replace cords if necessary 4. Verify dial tone 5. Confirm calls can be made to 800 numbers by dialing 1 (800) 589-6003 using a telephone on the line 6. The PHMU will not work on a digital telephone system; try using an analog phone line, for example an office fax line. 7. Attempt DIAL option under PHMU Calls in INFO Menu 8. Use another PHMU PHMU Cellular not calling in (Overdue) 1. Confirm serial numbers of equipment match serial numbers assigned in Monitoring System 2. Verify power connected to working outlet, replace cords if necessary 3. Attempt DIAL option under PHMU Calls in INFO Menu 4. Use another PHMU Leave time violations 1. Complete a "RANGE TEST" with the participant present to simulate where and what he/she was doing (See “Range Testing”). If enters and leaves occur only at night, review with the participant the possible causes of interference 2. Relocate PHMU, verify appropriate range setting 3. Use another PTX Range Testing Issues If you have trouble range testing the radio frequency equipment, follow the steps below: 1. If signals are not received approximately every 10 seconds, it is likely that the PHMU should be relocated to a more suitable location in the home. Relocate the PHMU and retest the range. Tip: Sometimes this only requires moving the PHMU a few feet in one direction or another. 2. Verify that the range setting is appropriate for location. 3. If no signals were received after step 2, then replace the PTX and verify the range as outlined above. 4. If no signals were received after step 3, then replace the PHMU and verify the range as outlined above. UserManual.doc 26 General Troubleshooting Is the PHMU placed 3 to 6 feet off the floor on a stable, nonmetallic surface? Is the phone line that is attached to the PHMU in good visible working order? We provide new phone lines with each PHMU; please utilize the phone lines we provide. Is the phone line fully inserted into the phone jack & PHMU? In order to check the PHMU, attach a telephone handset to the spare socket in the rear of the PHMU…then generate an event by unplugging the unit from both power and telephone for approx 2 minutes, then reconnect. Pause for 15 seconds and lift the telephone handset. It should be possible to hear the unit dialing in to report the events. Wait 5 minutes, then phone the monitoring center and confirm that the events have been received and confirm the correct equipment serial numbers have been assigned Are you cutting the G4S Justice Services fiber optic band with the tools provided? Please do NOT fit the fiber optic band by cutting with standard scissors or wire cutters the cut may not be even (might bend the fibers) and could result in intermittent band tampers. If enters and leaves occur only at night, review with the participant the possible causes of interference Are you confirming proper range by conducting the Range Test? Troubleshooting Band Tampering Issues Band tampering can be checked at the office or in the field by performing the following sequence of steps: 1. First, remove the PTX by cutting the PTX Band. Turn the PTX over and inspect the pin barbs through the window. If the pin barbs are broken, tampering has occurred. 2. Perform a visual inspection for scratches and any other sign of tampering. Damage to the PTX and/or Band are indicators of tamper. 3. Remove the PTX Band and check the cut. The cut must be straight for optimal performance of the light transmissions thru the fiber optics. 4. Check that the optical windows inside the PTX housing are clean. Tip: We recommend a thin cotton swab dipped in rubbing alcohol to clean the window found inside the PTX housing. NOTE: If participant equipment is replaced, the serial numbers assigned to the participant must be changed in the Monitoring System. UserManual.doc 27 Appendix: Equipment Specifications The Appendix includes supplementary information for the PATROL SUITE RF program including Specifications for the PATROL SUITE RF equipment, FCC Guidelines and Notification. Equipment Specifications PTX Body is water proof. Uses transceiver technology, which transmits and receives signals to and from the PHMU. Average expected life of battery under normal operating conditions is approximately 3 years. PHMU The rechargeable back-up battery under normal operating conditions will continue monitoring for 48 hours while disconnected from A/C power, but may last longer. Default Leave Window is 5 minutes, but can be customized. We do not recommend reducing this down below 3 minutes. PHMU memory capacity is up to 1,000 events, which are stored in a non-volatile memory. Setup Mode duration is indefinite as long as PHMU Menu Key is inserted and an OPID is present. Range Test Mode is indefinite as long as an OPID are present and the menu has not been backed out of. Monitoring Mode duration is indefinite while PHMU remains connected to power source. Default reporting interval is 4 hours, but can be customized. Default range setting is High, but can be customized. There are 3 available range settings to choose from: High (approximately 150 feet) Medium (approximately 100 feet) Low (approximately 50 feet) OPID Default range setting is Low. FCC Guidelines - Customer Information On the back of this equipment is a label that contains, among other information, the certification number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. Facility Interface Code (02LS2). Service order 9.OY. UserManual.doc 28 A compliant telephone cord and modular plug is provided with equipment. This equipment is designated to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 08 compliant. See Installation Instructions for details. If the terminal equipment PHMU causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, the PHMU, for repairs or warranty information, please contact G4S Justice Services at 1(800) 589 6003. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. There are no user repairables with this equipment. This PHMU cannot be used on public coin phone service provided by the telephone company. Connection to party line service is subject to state tariffs. The telephone Consumer Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send a message unless such message contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. For programming the equipment, required information can be found in “Installation Checklist for Enrollment.” This equipment does not call out to emergency numbers. FCC and Industry Canada Notices The following statement applies to all Plan9 equipment, including the PTX, OPID, and both the landline and wireless GSM versions of the PHMU: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by G4S Justice Services, Inc. may void the user’s authority to operate the equipment. The equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. UserManual.doc 29 —Consult the dealer or an experienced radio/TV technician for help. RF Exposure Safety Notice In the case of the PHMU (both landline and wireless), to satisfy FCC/IC RF exposure safety requirements, a separation distance of 20 cm or more should be maintained between this device and persons. To ensure compliance, operations at closer distance is not allowed." Additional ACTA and Industry Canada Notices for Landline PHMU The landline version of the PHMU is in conformity with the Federal Communication’s (FCC) Rules and Regulations 47 CFR Part 68, and the Administrative Council on Terminal Attachments (ACTA) – adopted technical criteria, TIA-968-A, Telecommunications-Telephone Terminal Equipment, Technical Requirements For Connection of Terminal Equipment To The Telephone Network, January 2003, TIA968-A-1; TIA-968-A-2; TIA-968-A-3; TIA-968-A-4, TIA-968-A-5 and TIA-1096-A. This equipment is also in conformity with the following Technical Specifications: CS-03 - Specification for Terminal Equipment, Terminal Systems, Network Protection Devices, Connection Arrangements and Hearing Aids Compatibility Issue 9, November 2004. Document No. CS-03 Applicable Part: Part I Issue: Issue 9, amendments 1 to 3, October 2006 This product meets the applicable Industry Canada technical specifications/Le présent materiel est conforme aux specifications techniques applicables d’Industrie Canada. The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five/L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5. UserManual.doc 30
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