Gateway Ec58 Users Manual EC58_Godzilla SVC Gde
EC58 to the manual c670cb66-0ebf-4664-b9d1-18b28394b26a
gateway ec54 ec58
2015-02-05
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Gateway EC54/EC58 SERVICEGUIDE ® Revision History Please refer to the table below for the updates made on the Gateway EC58 service guide. Date Chapter Updates Copyright Copyright © 2009 by Gateway Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retral system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Gateway Incorporated. PRINTED IN TAIWAN CHAPTER1 System Specifications • • • • • • Preface Features System Block Diagram Board Layout Notebook Product Tour Hardware Specifications and Configurations 1 CHAPTER 1: System Specifications Preface Conventions The following conventions are used in this manual: Warning Alerts you to any damage that might result from doing or not doing specific actions. Caution Gives precautionary measures to avoid possible hardware or software problems. Important Reminds you to do specific actions relevant to the accomplishment of procedures. Note topic. Gives bits and pieces of additional information related to the current General Information Before using this information and the product it supports, please read the following general information. 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Gateway’s “global” product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2 Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in this printed Service Guide. For GATEWAY-AUTHORIZED SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Gateway office to order FRU parts for repair and service of customer machines. 2 www.gateway.com Features Below is a brief summary of the computer’s many factures: EC58 Specifications Operating System1 • Genuine Windows® 7 Home Premium 64-bit2 Platform1 • Intel® Centrino® 2 processor technology, featuring: • Intel® Core™ 2 Duo processor SU7300/SU9400 (3MB L2 cache, ® • • 1.20/1.40 GHz, 800 MHz FSB, 10 W),supporting Intel 64 architecture Mobile Intel® GS45 Express Chipset Intel® Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-FiCERTIFIED™ network connection, featuring MIMOtechnology3 System Memory1, 4, 5 • Dual-Channel DDR3 SDRAM support • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two SO-DIMM modules Display • 15.6"HD 1366 x 768 pixel resolution, high-brightness (200-nit) Gateway Ultrabright™ LED-backlit TFT LCD • 16:9 aspect ratio 3 CHAPTER 1: System Specifications Graphics1 • ATI Mobility Radeon™ HD 43306 with up to 23047 MB of • • • • • • HyperMemory™ (512 MB of dedicated DDR3 VRAM, up to 1792 MB of shared system memory), supporting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft® DirectX® 10.1 Mobile Intel® GS45 Express Chipset with integrated 3D graphics8, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500 MHD) with up to 1659 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1631 MB of shared system memory), supporting Microsoft® DirectX® 10 Dual independent display support 16.7 million colors External resolution/refresh rate: • 2048 x 1536: 75/60 Hz • 1920 x 1440: 85/75/60 Hz • 1920 x 1200: 75/60 Hz • 1920 x 1080: 100/85/75/60 Hz • 1680 x 945: 100/85/75/60 Hz • 1600 x 1200: 120/100/85/75/60 Hz • 1600 x 900: 120/100/85/75/60 Hz • 1400 x 1050: 85/75/60 Hz • 1366 x 768: 85/75/60 Hz • 1280 x 1024: 120/100/85/75/60 Hz • 1280 x 1024: 120/100/85/75/60 Hz • 1280 x 768: 85/75/60 Hz • 1280 x 720: 100/85/75/60 Hz • 1024 x 768: 120/100/85/75/60 Hz • 800 x 600: 120/100/85/72/60 Hz • 640 x 480: 120/100/85/75/60 Hz MPEG-2/DVD decoding WMV9 (VC-1) and H.264 (AVC) decoding HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Audio • Optimized 2nd Generation Dolby Sound Room®9 audio enhancement, ® ® ® • • • • • featuring Dolby Headphone, Dolby Natural Bass and Dolby Sound Space Expander Two built-in stereo speakers High-definition audio support S/PDIF (Sony/Philips Digital Interface)10 support for digital speakers Built-in microphone MS-Sound compatible Storage • 160/250/320/500 GB or larger hard disk drive1.11 • Multi-in-1 card reader, supporting Secure Digital™ (SD) Card, ™ MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD) 4 www.gateway.com Communication • Video Conference1, featuring: • Integrated high-def video webcam, featuring 1280 x 800 resolution image capture • WLAN1.3: ™ Intel® Wireless WiFi Link 5100 802.11a/b/g/Draft-N Wi-Fi CERTIFIED network connection, featuring MIMO technology • WPAN1: Bluetooth® 2.1+EDR (Enhanced Data Rate) • WWAN1.3.12: UMTS/HSPA at 850/900/1900/2100 MHz and quad-band • GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models) LAN: Gigabit Ethernet, Wake-on-LAN ready Privacy Control • BIOS user, supervisor passwords • Kensington lock slot Dimensions and Weight1 • 377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches) • 2.4 kg (5.29 lbs.) with 6-cell battery pack Power1 • ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes • 63W 5600mAh 6-cell Li-ion battery pack: • 8-hour battery life13 • 3-pin 65W AC adapter • ENERGY STAR® Special Keys and Controls • 103/104/107-key keyboard • 12 function keys, four cursor keys, Windows® key, international language support, independent US dollar and Euro symbol keys • Multi-gesture touchpad, supporting two-finger scroll, pinch, • rotate, flip • Capacitive-touch® launch keys: Gateway PowerSave and MyBackup, Communication , touchpad lock 5 CHAPTER 1: System Specifications I/O Ports1 • • • • • • • • Multi-in-1 card reader Three USB 2.0 ports HDMI™ port with HDCP support External display (VGA) port Headphone/speaker/line-out jack with one jack supporting S/PDIF Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapter Software14 • • • • • • • • • • • • • • • • Gateway 3G Connection Manager Gateway Launch Manager Gateway MyBackup Gateway PowerSave Solution Gateway Recovery Management Adobe® Reader® Adobe® Flash®Player CyberLink® PowerDVD™ CyberLink® Power2Go™ Google Toolbar™ Google™ Setup Microsoft® Works with Office Home and Student 2007 Trial Norton™ Online Backup Norton Internet Security™ 2009 Trial (60 days) Oberon GameZone Wild Tangent Optional Items1 • • • • • 1 GB / 2 GB DDR3 1066MHz soDIMM module 6-cell Li-ion battery pack Gateway PowerSave 3-pin 65W AC adapter External USB floppy disk drive External USB 56K modem Windows Vista® Life without Walls™ Gateway recommends Windows 7. 1 Specifications vary depending on model. 2 64-bit software is required to enjoy the advantages of 64-bit processing. 3 Actual throughput may vary depending on network conditions and environmental factors such as network traffic or overhead, building construction and access point settings. 4 All available system memory may be allocated for system resource requirements. 5 Shared system memory may be allocated to support integrated graphics, depending on system memory size and other factors. Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment. 6 www.gateway.com 6 For models with discrete graphics. 7 For systems with 4 GB of system memory. The total graphics memory visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32-bit OS. 8 For models with integrated graphics. 9 Dolby® is a registered trademark of Dolby® Laboratories. 10 Supports 7.1-channel surround sound and 2-channel stereo output (multiple streaming). 11 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary depending on preloaded materials and operating environment. 12 Manufacturing option, with the Gobi2000 module. 13 Battery life varies depending on product specifications, computer settings, and applications or features launched. All batteries' maximum capacity diminishes with time and use. 14 Bundled software may vary depending on hardware configuration, OS, and regional availability. In a continuing effort to improve the quality of our products, information in this document is subject to change without notice. Images shown are only representations of some of the configurations available for this model. Availability may vary depending on region. As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs) commonly exhibit a small number of discoloration dots, as so-called "non-conforming pixels." This phenomenon is a limitation of TFT LCD technology, not a product defect, and as such is not covered by Gateway's warranty. © 2009 All rights reserved. Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning products and world-class service to customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC company. See www.gateway.com for more information. 7 CHAPTER 1: System Specifications EC54 Specifications Operating system1 • Genuine Windows® 7 Home Premium 64-bit2 CPU/chipset1 • Intel® Pentium® processor SU4100® (2 MB L2 cache, 1.30 GHz, 800 MHz FSB, 10 W), supporting Intel 64 architecture • Intel® Celeron® processor SU2300®(1 MB L2 cache, 1.20 GHz, 800 MHz FSB, 10 W), supporting Intel 64 architecture • Intel® Celeron® processor 743/723 (1 ®MB L2 cache, 1.30/1.20 GHz, 800 MHz FSB,10 W), supporting Intel 64 architecture • Mobile Intel® GS45 Express Chipset System memory1,3,4 • Dual-channel DDR3 SDRAM support • Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two soDIMM modules Display • 15.6" HD 1366 x 768™pixel resolution, high-brightness (200-nit), Gateway Ultrabright LED-backlit TFT LCD • 16:9 aspect ratio Graphics1 • ATI Mobility Radeon™ HD 43305 with up to 23046 MB of HyperMemory™ (512 MB of dedicated DDR3 VRAM, up to 1792 MB of shared system memory), supporting Unified Video Decoder (UVD), OpenEXR High Dynamic-Range (HDR) technology, Shader Model 4.1, Microsoft® DirectX® 10.1 • Mobile Intel® GS45 Express Chipset with integrated 3D graphics,7 ® ® featuring Intel Graphics Media Accelerator 4500MHD (Intel GMA 4500MHD) up to 1695 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1631 MB of shared system memory), supporting Microsoft® DirectX® 10 • Dual independent display support • 16.7 million colors • External resolution/refresh rate: • 2048 x 1536: 75/60 Hz • 1920 x 1440: 85/75/60 Hz • 1920 x 1200: 75/60 Hz • 1920 x 1080: 100/85/75/60 Hz • 1680 x 945: 100/85/75/60 Hz • 1600 x 1200: 120/100/85/75/60 Hz • 1600 x 900: 120/100/85/75/60 Hz • 1400 x 1050: 85/75/60 Hz • 1366 x 768: 85/75/60 Hz • 1280 x 1024: 120/100/85/75/60 Hz 8 www.gateway.com • • • • • • 1280 x 960: 85/75/60 Hz 1280 x 768: 85/75/60 Hz 1280 x 720: 100/85/75/60 Hz 1024 x 768: 120/100/85/75/60 Hz 800 x 600: 120/100/85/72/60 Hz 640 x 480: 120/100/85/75/60 Hz MPEG-2/DVD decoding WMV9 (VC-1) and H.264 (AVC) decoding • • • HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support Audio • Optimized 2ndGeneration Dolby® Sound Room®8audio enhancement, ® ® ® • • • • • featuring Dolby Headphone, Dolby Natural Bass and Dolby Sound Space Expander Two built-in stereo speakers High-definition audio support S/PDIF (Sony/Philips Digital Interface)9 support for digital speakers Built-in microphone MS-Sound compatible Storage • 160/250/320/500 GB or larger hard disk drive1, 10 • Multi-in-1 card reader, supporting Secure Digital™ (SD) Card, ™ MultiMediaCard (MMC), Memory Stick (MS), • Memory Stick PRO™ (MS PRO), xD-Picture Card™ (xD) Optical media drive • 8X DVD-Super Multi double-layer drive: • Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, • 8X DVD+R, 6X DVD-ROM DL (double-layer), 6X DVD-R DL (double-layer), 6X DVD+R DL (double-layer), 6X DVD-RW, 6X DVD+RW, 5X DVD-RAM Write: 24X CD-R, 16X CD-RW, 8X DVD-R, 8X DVD+R, 4X DVD-R DL (double-layer), 4X DVD+R DL (double-layer), 6X DVD-RW, 8X DVD+RW, 5X DVD-RAM Communication • Video Conference1, featuring: • Integrated webcam, featuring 640 x 480 resolution image capture • WLAN1, 11: Integrated Gateway 802.11b/g/Draft-N Wi-Fi CERTIFIED™ network connection • WLAN1, 11: Intel® Wireless WiFi Link 1000 802.11b/g/Draft-N Wi-Fi ™ • CERTIFIED network connection, supporting MIMO technology WPAN1: Bluetooth® 2.1+EDR (Enhanced Data Rate) 9 CHAPTER 1: System Specifications • WWAN1, 11, 12 : UMTS/HSPA at 850/900/2100 MHz and quad-band • GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models) LAN: Gigabit Ethernet, Wake-on-LAN ready Privacy control • BIOS user, supervisor passwords • Kensington lock slot Dimensions and weight1 • 377.1 (W) x 254 (D) x 25.7 (H) mm (14.85 x 10 x 1.08/1.01 inches) • 2.4 kg (5.29 lbs.) with 6-cell battery pack Power1 • ACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes 63 W 5600 mAh 6-cell Li-ion battery pack: • 8-hour battery life13 • 3-pin 65 W AC adapter • ENERGY STAR® Special keys and controls1 • 103/104/107-key keyboard • 12 function keys, four cursor keys, Windows® key,international language support, independent US dollar and Euro symbol keys Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Capacitive-touch launch keys: Gateway PowerSave and MyBackup, Communication®, touchpad lock I/O ports1 • • • • • • • • Multi-in-1 card reader Three USB 2.0 ports HDMI™ port with HDCP support1 External display (VGA) port Headphone/speaker/line-out jacks with one jack supporting S/PDIF Microphone-in jack Ethernet (RJ-45) port DC-in jack for AC adapter Software14 • • • • • 10 Gateway Gateway Gateway Gateway Gateway 3G Connection Manager Launch Manager MyBackup PowerSave Solution Recovery Management www.gateway.com • • • • • • • • • • • Adobe® Flash® Player Adobe® Reader® Cyberlink® PowerDVD™ Cyberlink® Power2Go™ Google Toolbar™ Google™ Setup Microsoft® Works with Office Home and Student 2007 Trial14 Norton™ Online Backup Norton Internet Security™ 2009 Trial (60 days) Oberon GameZone Wild Tangent® Optional items1 • • • • • 1 GB / 2 GB DDR3 1066 MHz soDIMM module 6-cell Li-ion battery pack Gateway PowerSave 3-pin 65 W AC adapter External USB floppy disk drive External USB 56K modem Windows® Life without Walls™ Gateway recommends Windows 7. 1 Specifications vary depending on model. 2 64-bit software is required to enjoy the advantages of 64-bit processing. 3 All available system memory may be allocated for system resource requirements. 4 Shared system memory may be allocated to support integrated graphics, depending on system memory size and other factors. Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment. 5 For models with discrete graphics. 6 For systems with 4 GB of system memory. The total graphics memory visible to the OS is less than the actual size allocated from the physical memory installed and varies depending on the configuration under a 32-bit OS. 7 For models with integrated graphics. 8 Dolby® is a registered trademark of Dolby® Laboratories. 9 Supports 7.1-channel surround sound and 2-channel stereo output (multiple streaming). 10 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary depending on preloaded materials and operating environment. 11 Actual throughput may vary depending on network conditions and environmental factors such as network traffic or overhead, building construction and access point settings. 12 Manufacturing option, with the Gobi2000 module. 13 Battery life varies depending on product specifications, computer settings, and applications or features launched. All batteries' maximum capacity diminishes with time and use. 14 Bundled software may vary depending on hardware configuration, OS, and regional availability. 11 CHAPTER 1: System Specifications In a continuing effort to improve the quality of our products, information in this document is subject to change without notice. Images shown are only representations of some of the configurations available for this model. Availability may vary depending on region. As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs) commonly exhibit a small number of discoloration dots, as so-called "non-conforming pixels." This phenomenon is a limitation of TFT LCD technology, not a product defect, and as such is not covered by warranty. © 2009 All rights reserved. Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation. About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer, offering award-winning products and world-class service to customers worldwide. Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC company. See www.gateway.com for more information.. 12 www.gateway.com System Block Diagram 13 CHAPTER 1: System Specifications Board Layout Top View Gateway EC58 M/B layout and connector location Top view 14 No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR www.gateway.com Bottom View Gateway EC58 M/B layout and connector location Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge 15 CHAPTER 1: System Specifications Notebook Product Tour Front Component Icon Description Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on you lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Battery charge indicator ■ LED blue - Battery is fully charged (when plugged into AC). LED amber - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power. ■ ■ Multi-in-1 crd reader 16 Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. The memory card reader supports Memory Stick®, Memory Stick Pro®,MultiMediaCard™, Secure Digital ™, and xD-Picture Card™ cards. www.gateway.com Left Component Icon Description Ethernet jack Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack. Ventilation fan Helps cool internal components. Warning: Do not work with the notebook resting on you lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Monitor port Plug an analog VGA monitor or projector into this port. HDMI out jack HDMI Plug an HDMI device, such as a high definition television, into this optional jack. USB port Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Microphone jack Plug a microphone into this jack. Headphone jack Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. ■ Headphone with SPDIF support 17 CHAPTER 1: System Specifications Right Component USB port Icon Description Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Opical drive 18 Power connector Plug the AC adapter cable into this connector. Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. www.gateway.com Back Component Icon Battery Description Provides power when the notebook is not plugged into AC power. Bottom Component Icon Description Battery Provides power when the notebook is not plugged into AC power. Battery lock Slide to unlock the battery. 19 CHAPTER 1: System Specifications Component 20 Icon Description Ventilation slots and cooling fan Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Memory bay Memory modules are located in this bay. Hard drive bay The hard drive is located in this bay. Battery latch Slide to release the battery. www.gateway.com Keyboard Area Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. Speakers Left and right speakers deliver stereo audio output. Keyboard Provides all the features of a full-sized, computer keyboard. Touchpad Provides all the functionality of a mouse. Touchpad toggle Turn the internal touchpad on and off. Capacitive touch keys Press to access capacitive touch key function. Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. 21 CHAPTER 1: System Specifications LCD Panel Component 22 Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. Microphone Use to talk through when making Voice over Internet Protocol (VoIP) calls. www.gateway.com Hardware Specifications and Configurations Processor Item Specification Processor packing uFCPGA Support Processor @ Launch ULV Centrino,PDC, ICPM, 10W CPU On-die L2 Cache Up to 6 MB FSB 1067 MHz TDP (Thermal) 10W Socket type BGA Second Level Cache Item Specification North Bridge GS45 South Bridge ICH9M SFF System Memory Item Specification Technology DDR3 800 / 1067 MHz Base momory DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM Expansion memory DDR3 SO-DIMM x 1 slot (512) / 1024/2048/4096 MB DDR3 SDRAM Maximum memory size 8 GB (Thermal evaluation based on 8 GB) Lan Interface Item Specification Controller (AVAP) Atheros AR8131 SPEED 10 / 100 / 1000 Mb/s 23 CHAPTER 1: System Specifications Wireless LAN Item Specification Module Intel SP, 3rd 1 x 2 BGN/Y Interface Mini card (1) Antenna 2 Pointing Device Item Specification Glide Multi-touch touch PAD Bluetooth Interface Item Specification Module FOX_BRM_2.0 F/W T60H928.11 Antenna on board controller CSR Bluetooth module Internal USB 2.0 Dongle Hard Disk Drive Interface Item Specification Vendor & model name Seagate ST9160310AS Seagate ST9250315AS Seagate ST9320320AS Seagate ST9500325AS Capacity (MB) 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 2 2 4 4 24 www.gateway.com Item Specification Disks 1 1 1 or 2 2 Spindle speed (RPM) 5400 Performance Specification Buffer size 8 Interface SATA 1.0, Serial ATA Revision 2.6 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specification Vendor & model name Toshiba MK1655GSX Toshiba MK2555GSX Toshiba MK3255GSX Toshiba MK5055GSX Capacity (MB) 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 4 or 2 4 or 2 4 4 Disks 2 or 1 2 or 1 2 2 or 1 Spindle speed (RPM) 5400 25 CHAPTER 1: System Specifications Item Specification Performance Specification Buffer size 8 Interface SATA 1.0, Serial ATA Revision 2.6 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specification Vendor & model name HGST HTS545016B9A300 HGST HTS545025B9A300 HGST HTS545032B9A300 HGST HTS545050B9A300 Capacity (MB) 160 GB 250 GB 320 GB 500 GB Bytes per sector 512 Data heads 2 2 2 4 Disks 1 1 2 2 Spindle speed (RPM) 5400 Performance Specification Buffer size 8 Interface SATA 1.0, Serial ATA Revision 2.6 26 www.gateway.com Item Specification Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Item Specification Vendor & model name WD WD1600BEVT-22ZCTO WD WD2500BEVT-22ZCT0 WD WD3200BEVT-22ZCT0 WD WD5000BEVT-22ZAT0 Capacity (MB) 160 GB 250 GB 320 GB 501 GB Bytes per sector 513 Data heads 2 2 3 4 Disks 1 1 2 2 Spindle speed (RPM) 5400 Performance Specification Buffer size 8 Interface SATA 1.0, Serial ATA Revision 2.6 Max. media transfer rate (disk-buffer, Mbytes/s) 3.0 G/S 27 CHAPTER 1: System Specifications Item Specification Data Transfer Rate (host-buffer, Mbytes/s) Ultra DMA mode-5 Ultra DMA modes 0 - 6 DC Power Requirement Voltage tolerance +5V ± 5% Audio Interface Item Specification Sound Codec (AVAP) Realtek ALC269 Internal Speaker 2 (1.5 Watt/) Internal Microphone Array MIC x 1 Sound Volume By Hot Key LCD Panel Item Specification Vendor & model name 13.3" WXGA Glare B133XW01 Screen diagonal (mm) 336.6 (13.25W”) Active area (mm) 293.42 x 164.97 Display resolution (pixels) 1366 x 3 (RGB) x 768 Pixel pitch 0.2148 x 0.2148 Pixel arrangement R.G.B. Vertical Stripe Display mode Normally White Typical white luminance (cd/m2) also called Brightness 220 typ. (5 points average) 187 min. (5 points average) Luminance uniformity 1.25 max. (5 points) Contrast ratio 500 typ Response time (optical rise time/fall time) msec 8 typ / 12 Max 28 www.gateway.com Item Specification Nominal input voltage VDD +3.3 typ. Typical power consumption (watt) TBD Weight (g) 315 max. Physical Size (mm) L W T 306.8 193.83 3.8 Electronical interface 1 channel LVDs Support color 262K colors (RGB 6-bit) Viewing Angle (degree) Horizontal: Right/Left Vertical: Upper/Lower Min. Typ. Max. Horizontal (right) CR=10 (left) - 45 45 - Vertical (upper) CR=10 (lower) - 15 35 - Card Slot Item Specification 5 in 1 card reader (SD/MMC/MS/MSPro/X D) ACE AGE 100 WebCAM Item Specification Module HD 1.0 M Interface USB Keyboard Item Specification Controller Darfon AC4T Type (AVAP) Silm 13.3" 301.12 x 113.44 x 4.7 (Max / Texture) 29 CHAPTER 1: System Specifications I/O Item Specification Monitor (VGA) Yes HDMI Yes USB 3 Stereo Mic-in 1 SPDIF 1 RJ45 (Shielding) 1 SIM Slot 1 mini card socket (Full size) Full mini card (3G) x 1 & Half mini card (SP WLAN) x 1 Button Item Specification Power on / off (with Visiable LED) 1 (mechanical, White) WLAN 1 (Orange, capacitive) 3G / BT BT (Blue, capacitive, 3G use SW to launch without button) Launch Key module None Back up Key 1 (capacitive, Blue flash) Power consumption key 1 (mechanical, Green) Volume Control Volume up/down/mute (capacitive, blue) Software Item Specification Operation system Vista BIOS InsydeH2O 30 www.gateway.com Power Management Item Specification Controller ITE ITE8512F Interface LPC AC adapter (AVAP) 65W 1st Battery (AVAP) 6 cell 2.2 / 2.6 / 2.8 / 2.9 Battery Item Specification Vendor & model name Battery SANYO AS-2009D 6cell AS09D34 (5200mAH) Battery type Li-ion Pack capacity 5200mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.8V Item Specification Vendor & model name Battery SANYO AS-2009D 6 cell AS09D36 (5600mAH) Battery type Li-ion Pack capacity 5600mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.9V Item Specification Vendor & model name Battery SIMPLO AS-2009D 6 cell AS09D70 (5600mAH) Battery type Li-ion Pack capacity 5600mAH Number of battery cell 6 cell 31 CHAPTER 1: System Specifications Item Specification Normal voltage 11.1V Charge voltage 12.9V Item Specification Vendor & model name Battery PANASONIC AS-2009D 6 cell AS09D56 (5800mAH) Battery type Li-ion Pack capacity 5800mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 13V Item Specification Vendor & model name Battery SANYO AS-2009D 6 cell AS09D31 (4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V Item Specification Vendor & model name Battery SONY AS-2009D 6 cell AS09D41(4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V 32 www.gateway.com Item Specification Vendor & model name Battery PANASONIC AS-2009D 6 cell AS09D51(4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V Item Specification Vendor & model name Battery SIMPLO AS-2009D 6 cell AS09D71(4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V Item Specification Vendor & model name Battery SIMPLO AS-2009D 6 cell AS09D73(4400mAH) Battery type Li-ion Pack capacity 4400mAH Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V Item Specification Vendor & model name Battery SIMPLO AS-2009D 6 cell AS09D75(4400mAH) Battery type Li-ion Pack capacity 4400mAH 33 CHAPTER 1: System Specifications Item Specification Number of battery cell 6 cell Normal voltage 11.1V Charge voltage 12.6V LED Status Indicator Item Specification Power Status 1 (Blue / Orange flash) 1st Battery Status 1 (Blue / Orange) HDD 1 (Blue) Caps Lock 1 (Blue) Num Lock 1 (Blue) Wireless LAN 1 (Orange) Bluetooth 1 (Blue) Touch pad on / off 1 (capacitive, Orange, top side) 3G 1 (Green) Security Features Item Specification Kensington Lock Hole (7.5 mm diameter) 1 FAN Item Specification Not Noise As low as possible Number 1 Physical Characteristics Item Specification Dimensions 325(W) x 234(D) x 30.2/34.3(H)mm 34 www.gateway.com Item Specification Thickness (maximum) 23.3 ~ 28.9mm Weight (incl 1st Battery & super multi ODD) 1.8kg (3.96 lbs.) with 6-cell battery pack 35 CHAPTER 1: System Specifications 36 Contents Chapter 1: System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Top View . . . . . . . . . . . . . . . . . . . . . . . 14 Bottom View . . . . . . . . . . . . . . . . . . . . . . 15 Notebook Product Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Front . . . . . . . . . . . . . . . . . . . . . . . . . 16 Left . . . . . . . . . . . . . . . . . . . . . . . . . 17 Right . . . . . . . . . . . . . . . . . . . . . . . . . 18 Back . . . . . . . . . . . . . . . . . . . . . . . . . 19 Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Keyboard Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 LCD Panel . . . . . . . . . . . . . . . . . . . . . . . 22 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Lan Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Hard Disk Drive Interface . . . . . . . . . . . . . . . . 24 Audio Interface . . . . . . . . . . . . . . . . . . . . . 28 LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Battery . . . . . . . . . . . . . . . . . . . . . . . . 31 LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Chapter 2: Replacing Notebook Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi i Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii Removing the HDD and RAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Removing Wireless Card and Thermal Module . . . . . . . . . . . . . . . . .xiv Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Removing I/O Board and Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Disassembling the LCM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Disassembling the External Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxi Chapter 3: ii Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiii Diagnosing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiv External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxv Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . xxv Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxvi Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvii Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . .xxviii Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxviii Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxix No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxi InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxii Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxvii Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxviii Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . . . .xxxix Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxxix Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . .xl Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xl Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xli www.gateway.com Chapter 4: FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xliv Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xlv Gateway EC58 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l Chapter 5: Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiii Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxiv Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . lxv Appendix A: Model Definition and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxvii Appendix B: Online Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxix Appendix C: Test Compatible Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxiv Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . lxxiv Chapter 6: System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxix BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxx Invoking BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . lxxxi BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xci iii Contents iv CHAPTER3 Replacing Notebook Components • General Information • Disassembly Procedure Flowchart • Disassembling the External Module v CHAPTER 3: Replacing Notebook Components General Information Tools Required This chapter contains step-by-step procedures on how to disassemble the notebook computer Gateway EC58 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Small Philips screw driver • Philips screwdriver • Plastic flat head screw driver • Tweezers Important The screws for the different components vary in size. During the disassembly process, group the screws with the cooresponding components to avoid mismatch when putting back the components. When you remove the stripe cover, please be careful not to scrape the cover. Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: • Turn off the power to the system and all peripherals. • Unplug the AC adapter and all power and signal cables from the system. • Remove the battery pack. vi www.gateway.com Disassembly Procedure Flowchart The flowchart gives you a graphic representation on the entire diassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order. Main unit disassembly flow chart LCM module disassemble flow chart vii CHAPTER 3: Replacing Notebook Components Removing the Battery Pack To remove the battery pack: 1 Release the battery lock. 2 Slide the battery latch then remove the battery. Note Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal. Removing the HDD and RAM 3 Remove 3 screws on the HDD cover and remove HDD. viii www.gateway.com 4 Removing the screw on RAM cover and remove Both of RAM. Removing the Battery Removing the Battery 5 Remove the RTC battery Note RTC battery has been highlighted with yellow circle as above image shows. Please detach the RTC battery and follow local regulations for disposal. ix CHAPTER 3: Replacing Notebook Components Removing the Keyboard 6 Disconnect 5 latches on the keyboard. 7 Remove the FFC behind the keyboard. 8 Remove Touch Pad FFC and lamp FFC. Removing FFC of Main Board 9 Use Tweezers to remove the rubber foot on the back of the notebook. There are 5 rubber foots. x www.gateway.com 10 Remove all of the screws on the back of the notebook. 11 Remove screws on the upper case. xi CHAPTER 3: Replacing Notebook Components 12 Remove the dummy card. 13 Remove upper case and disconnect the connection between the audio board and upper case. 14 Disconnect all of the FFC on the main board. xii www.gateway.com 15 Remove the FFC of the panel and audio board. 16 Remove the FFC of Bluetooth and SSD board. 17 Remove the connector of camera and the FFC of card reader board. xiii CHAPTER 3: Replacing Notebook Components Removing Wireless Card and Thermal Module 18 Release wireless screw and line and remove wireless card. 19 Release the screws of fan and take it off. xiv www.gateway.com 20 Loose 4 screws and remove it. Removing the Main Board 21 Remove connection CRT board and USB board. xv CHAPTER 3: Replacing Notebook Components 22 Remove the main board after loosing these 2 screws. 23 Remove DC in connector and remove the whole main board. 24 Remove 4 screws on the thermal pipe and remove it. xvi www.gateway.com Removing I/O Board and Panel 25 Remove 7 screws on the bezel. 26 Release connection of audio board and panel and remove the panel. xvii CHAPTER 3: Replacing Notebook Components 27 Loose 2 screws on SSD board and remove it. 28 Loose 2 screws on the Card Reader board and remove it. xviii www.gateway.com 29 Loose 2 screws on audio board and remove it. 30 Remove 3 screws on VGA board and remove it. 31 Remove 3 screws on USB board and remove it. Note Replace the USB Board need to flash new UUID. xix CHAPTER 3: Replacing Notebook Components Disassembling the LCM Module 32 Remove 4 bezel mylar. 33 Release 4 LCM screws under the mylar. 34 Remove the bezel. 35 Remove 4 steal parts to take off panel. 36 Remove LCM cable on the back of panel. xx www.gateway.com Disassembling the External Module Disassembling the HDD Module 1 Remove the 4 screws from both sides of HDD and divide them. xxi CHAPTER 3: Replacing Notebook Components xxii CHAPTER4 Troubleshooting • • • • • • • • Diagnosing Problems System Check Procedures Power-On Self-Test (POST) Error Message Index of Error Messages InsydeH2O BIOS Beep Codes Index of Symptom-to-FRU Error Message Intermittent Problems Undetermined Problems xxiii CHAPTER 4: Troubleshooting Diagnosing Problems Use the following procedure as a guide for computer problems. Important The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype cards, or modified options can give false errors and invalid system responses. 1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3 Use the following table with the verified symptom to determine which page to go to. Symptoms (Verified) Go To Power failure. (The power indicator does not go on or stay on.) “Power System Check” on page xxvi. POST does not complete. No beep or error codes are indicated. ■ ■ “Power-On Self-Test (POST) Error Message” on page xxviii. “Undetermined Problems” on page xli. POST detects an error and displayed messages on screen. “Index of Error Messages” on page xxviii. Other symptoms (LCD display problems or others). “Power-On Self-Test (POST) Error Message” on page xxviii. Symptoms cannot be re-created (intermittent problems). ■ ■ ■ Use the customer-reported symptoms and go to “Power-On Self-Test (POST) Error Message” on page xxviii. “Intermittent Problems” on page xli. “Undetermined Problems” on page xli. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, drive, or diskette is required. Important Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail. Do the following to select the test device: 1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if FDD Test is passed as the program runs to FDD Test. xxiv www.gateway.com 3 Follow the instructions in the message window. If an error occurs with the internal diskette drive, reconnect the diskette on the system board. If the error still remains: 4 Reconnect the external diskette drive/DVD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board. External CD-ROM Drive Check Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM doesn not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: 1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3 Follow the instructions in the message window. If an error occurs, reconnect the connector on the system board. If the error still remains: 4 Reconnect the external diskette drive/CD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable is connected correctly, run the Keyboard Test. If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU: 1 Reconnect the keyboard cable to the system board. 2 Replace the keyboard. 3 Replace the system board. The following auxiliary input devices are supported by this computer: • Numeric keypad • External keyboard If any of these devices do not work, reconnect the cable connector and repeat the failing operation. xxv CHAPTER 4: Troubleshooting Memory Check Memory errors might stop system operations, show error messages on the screen, or hang the system. To test the memory: 1 Boot from the diagnostics diskette and start the diagnostics program. (please refer to main board) 2 Go to the diagnostic memory in the test items. 3 Press F2 in the test items. 4 Follow the instructions in the message window. Important Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error. Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: • Remove the battery pack. • Connect the power adapter and check that power is supplied. • Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: • “Check the Power Adapter” on page xxvi. • “Check the Battery Pack” on page xxvii. Check the Power Adapter Unplug the power adapter cable from the notebook and measure the output voltage at the plug of the power. See the following figure. Pin 1: +19 to +20.5V Pin 2: 0V, Ground • If the voltage is not correct, replace the power adapter. • If the voltage is within the range, do the following: • Replace the system board. • If the problem is not corrected, see “Undetermined Problems” on • • xxvi page xli. If the voltage is not correct, go to see “Check the Battery Pack” on page xxvii. If the power-on indicator does not light up, check the power adapter’s power cord for correct continuity and installation. www.gateway.com • If the operational charge does not work, see “Check the Battery Pack” on page xxvii. Important An audible noise from the power adapter does not always indicate a defect. Check the Battery Pack To check the battery pack using software: 1 Check out the Power Management in control panel. 2 In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify first the problem is on recharging or discharging. To check the battery pack using hardware: 1 Power off the computer. 2 Remove the battery pack and measure the voltage between battery terminals 1 (+) and 6 (ground). See the following figure. 3 If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack. If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board. Touchpad Check If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU. To check the touchpad: 1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board. xxvi CHAPTER 4: Troubleshooting After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time. Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. Important Perform the FRU replacement or actions in the sequence shown in the FRU/Action column. If the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. This index can also help you determine the next possible FRU to be replaced when servicing a computer. If the symptom is not listed, see “Undetermined Problems” on page xli. The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function. Important Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured. Important If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error. Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error.”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error xxvi www.gateway.com Error Codes Error Messages 110 System disabled. Incorrect password is specified.Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shuts the system down. No message will show. Thermal critical HIGH. In this situation BIOS shuts the system down. No message will show. Error Message List Error Messages FRU/Action Sequence Failure Fixed Disk ■ ■ ■ ■ Reconnect the hard disk drive connector. Run “Load Default Settings” using the BIOS Setup Utility. Test or replace the hard disk drive. Test or replace the system board. Stuck Key See “Keyboard or Auxiliary Input Device Check” on page xxv. Keyboard error See “Keyboard or Auxiliary Input Device Check” on page xxv. Keyboard Controller Failed See “Keyboard or Auxiliary Input Device Check” on page xxv. Keyboard locked Unlock key switch ■ Unlock the external keyboard. Monitor type does not match CMOS - Run Setup ■ Run “Load Default Settings” using the BIOS Setup Utility. Shadow RAM Failed at offset: nnnn ■ Test or replace the BIOS ROM. Test or replace the system board. System RAM Failed at offset: nnnn ■ Extended RAM Failed at offset: nnnn ■ System battery is dead - Replace and run Setup ■ Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. System CMOS checksum bad Default configuration used ■ Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. System timer error ■ Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. ■ ■ ■ ■ Real time clock error ■ ■ Test or replace the DIMM. Test or replace the system board. Test or replace the DIMM. Test or replace the system board. Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. xxix CHAPTER 4: Troubleshooting Error Messages FRU/Action Sequence Previous boot incomplete - Default configuration used ■ ■ ■ Memory size found by POST differed from CMOS ■ Diskette drive A error ■ ■ ■ ■ Run “Load Default Settings” using the BIOS Setup Utility, then reboot the notebook. Test or replace the RTC battery. Test or replace the system board. Run “Load Default Settings” using the BIOS Setup Utility. Test or replace the DIMM. Test or replace the system board. Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility. “External Diskette Drive Check” on page xxiv. Incorrect Drive A type run SETUP ■ Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility. System cache error Cache disabled ■ Test or replace the system board. CPU ID: ■ Test or replace the system board. DMA Test Failed ■ Test or replace the DIMM. Test or replace the system board. ■ Software NMI Failed ■ ■ Fail-Safe Timer NMI Failed ■ Device Address Conflict ■ ■ ■ ■ Allocation Error for device ■ ■ ■ Failing Bits: nnnn ■ ■ ■ Test or replace the DIMM. Test or replace the system board. Test or replace the DIMM. Test or replace the system board. Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook. Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system. Test or replace the system board. Run “Load Default Settings” using the BIOS Setup Utility. Test or replace the RTC battery. Test or replace the system board. Test or replace the DIMM. Test or replace the BIOS ROM. Test or replace the system board. Fixed Disk n None Invalid System Configuration Data ■ I/O device IRQ conflict ■ ■ ■ ■ Operating system not found ■ ■ ■ ■ xxx Test or replace the BIOS ROM. Test or replace the system board. Run “Load Default Settings” using the BIOS Setup Utility. Test or replace the RTC battery. Test or replace the system board. Enter Setup and see if fixed disk and drive A are properly identified. Test or replace the diskette drive. Test or replace the hard disk drive. Test or replace the system board. www.gateway.com No-beep Error Message List No-beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is blank. ■ ■ ■ ■ ■ No beep, power-on indicator turns on and LCD is blank. ■ ■ ■ ■ ■ ■ ■ ■ No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. ■ ■ ■ ■ ■ ■ No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST. ■ No beep during POST but system runs correctly. ■ ■ ■ Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi. Make sure that every connector is connected tightly and correctly. Reconnect the DIMM. Test or replace the LED board. Test or replace the system board. Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi. Reconnect the LCD connector Check the hard disk drive. Check the LCD inverter ID. Check the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board. Reconnect the LCD connectors. Check the LCD inverter ID. Check the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board. Make sure that every connector is connected tightly and correctly. Test or replace the system board. Test or replace the speaker. Test or replace the system board. xxxi CHAPTER 4: Troubleshooting InsydeH2O BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1-2-2-3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1-3-1-1 Test DRAM refresh 22h 1-3-1-3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch xxxi 1-3-4-1 RAM failure on address line xxxx www.gateway.com Code Beeps POST Routine Description 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh 30h Enable cache before system BIOS shadow 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt “Press F2 to enter SETUP” 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to User Patch1 xxxi CHAPTER 4: Troubleshooting Code Beeps POST Routine Description 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode (SMM) area 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I/O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non-MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC-compatible PnP ISA devices 86h Re-initialize onboard I/O ports 87h Configure Motherboard Configurable Devices (optional) 88h Initialize BIOS Area 89h Enable Non-Maskable Interrupts (NMIs) 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards xxxi www.gateway.com Code Beeps POST Routine Description 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure. 99h Check for SMART drive (optional) 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine (optional) 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done-prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot (optional) B6h Check password (optional) B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen (optional) BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager (PEM) xxxv CHAPTER 4: Troubleshooting Code Beeps POST Routine Description C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt Code Beeps POST Routine Description E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode xxx www.gateway.com Code Beeps POST Routine Description F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error ■ ■ ■ ■ The LCD backlight doesn't work. The LCD is too dark. The LCD brightness cannot be adjusted. The LCD contrast cannot be adjusted. Action in Sequence ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ The LCD screen is unreadable. Missing pels in characters. The screen appears abnormal. The wrong color is displayed. ■ ■ ■ ■ ■ ■ The LCD has extra horizontal or vertical lines displayed. ■ ■ ■ ■ ■ Run BOIS Utility to execute “Load Setup Default Settings”, then reboot the notebook. Reconnect the LCD connectors. Test or replace the keyboard (if contrast and brightness function key doesn't work). Check the LCD inverter ID. Test or replace the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board. Reconnect the LCD connector. Check the LCD inverter ID. Test or replace the LCD cable. Test or replace the LCD inverter. Test or replace the LCD. Test or replace the system board. Check the LCD inverter ID. Test or replace the LCD inverter. Test or replace the LCD cable. Test or replace the LCD. Test or replace the system board. xxxv CHAPTER 4: Troubleshooting Indicator-Related Symptoms Symptom / Error Action in Sequence Indicator incorrectly remains off or on, but system runs correctly. ■ ■ ■ Reconnect the inverter board. Test or replace the inverter board. Test or replace the system board. Power-Related Symptoms Symptom / Error Action in Sequence Power shuts down during operation. ■ ■ ■ ■ ■ The notebook doesn’t power-on. ■ ■ ■ ■ ■ The system doesn’t power-off. ■ ■ ■ The battery can’t be charged. ■ ■ ■ Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi. Test or replace the battery pack. Test or replace the power adapter. Test or replace the hard drive & battery connection board. Test or replace the system board. Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi. Test or replace the battery pack. Test or replace the power adapter. Test or replace the hard drive & battery connection board. Test or replace the system board. Test the power source (battery pack and power adapter). See “Power System Check” on page xxvi. Hold and press the power switch for more than 4 seconds. Test or replace the system board. See “Check the Battery Pack” on page xxvii. Test or replace the battery pack. Test or replace the system board. PCMCIA-Related Symptoms Symptom / Error Action in Sequence The system cannot detect the PC Card (PCMCIA). ■ PCMCIA slot pin is damaged. ■ ■ PCMCIA slot assembly. Test or replace the system board. PCMCIA slot assembly. Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from actual size. ■ ■ ■ xxx Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system. Test or replace the DIMM. Test or replace the system board. www.gateway.com Speaker-Related Symptoms Symptom / Error Action in Sequence In Windows, multimedia programs, no sound comes from the computer. ■ ■ ■ The internal speakers make noise or emit no sound. ■ ■ Reinstall the audio driver. Test or replace the speakers. Test or replace the system board. Test or replace the speakers. Test or replace the system board. Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter hibernation. ■ ■ ■ The system doesn't enter hibernation mode and emits 4 short beeps every minute. ■ ■ ■ ■ ■ ■ The system doesn’t enter standby mode after closing the LCD. ■ The system doesn't resume from hibernation mode. ■ ■ ■ ■ The system doesn't resume from standby mode after opening the LCD. ■ The battery fuel gauge in Windows doesn’t go higher than 90%. ■ ■ ■ ■ ■ The system hangs intermittently. ■ ■ ■ Test or replace the keyboard (if control is from the keyboard). Test or replace the hard disk drive. Test or replace the system board. Press Fn+o and see if the computer enters hibernation mode. Test or replace the touchpad. Test or replace the keyboard. Check the hard disk connection to the system board. Test or replace the hard disk drive. Test or replace the system board. Test or replace the LCD cover switch. Test or replace the system board. Check the hard disk connection to the system board. Test or replace the hard disk drive. Test or replace the system board. Test or replace the LCD cover switch. Test or replace the system board. Remove the battery pack and let it cool for 2 hours. Refresh the battery (continue use battery until power off, then charge the battery). Test or replace the battery pack. Test or replace the system board. Reconnect the hard disk/CD-ROM drives. Check the hard disk connection to the system board. Test or replace the system board. Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does not match the installed devices. ■ ■ The external display does not work correctly. ■ ■ Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot the system. Reconnect the hard disk drive/CD-ROM/diskette drives. Press Fn+F5 repeatedly to switch between LCD/CRT, and both displays. Test or replace the system board. xxxi CHAPTER 4: Troubleshooting Symptom / Error Action in Sequence USB does not work correctly. ■ Test or replace the system board. Printer problems. ■ Ensure the “Parallel Port” in the “Onboard Devices Configuration” of BIOS Setup Utility is set to Enabled. Onboard Devices Configuration. Run the printer self-test. Reinstall the printer driver. Test or replace the printer cable. Test or replace the printer. Test or replace the system board. ■ ■ ■ ■ ■ ■ Serial or parallel port device problems. ■ ■ ■ ■ ■ Ensure the “Serial Port” in the “Devices Configuration” of BIOS Setup Utility is set to Enabled. Reinstall the device driver. Test or replace the device cable. Test or replace the device. Test or replace the system board. Keyboard/Touchpad-Related Symptoms Symptom / Error Action in Sequence The keyboard (one or more keys) does not work. ■ ■ ■ The touchpad does not work. ■ ■ ■ Reconnect the keyboard cable. Test or replace the keyboard. Test or replace the system board. Reconnect the touchpad cable. Test or replace the touchpad board. Test or replace the system board. Modem-Related Symptoms Symptom / Error Action in Sequence The internal modem does not work correctly. ■ ■ ■ Test the modem phone port. Test or replace the modem combo card. Test or replace the system board. Important If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page xli. xl www.gateway.com Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times. • If any error is detected, replace the FRU. • If no error is detected, do not replace any FRU. 2 Rerun the test to verify that there are no more errors. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate a non-defective FRU). Important Verify that all attached devices are supported by the computer. Important Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page xxvi.) To isolate a failing FRU: 1 Power-off the computer. 2 Visually check them for damage. If any problems are found, replace the FRU. 3 Remove or disconnect all of the following devices: • Non-Gateway devices • Printer, mouse, and other external devices • Battery pack • Hard disk drive(s) • DIMM • CD-ROM/Diskette drive Module • PC Cards 4 Power-on the computer. 5 Determine if the problem has changed. xli CHAPTER 4: Troubleshooting • If the problem does not recur, reconnect the removed devices one • at a time until you find the failing FRU. If the problem remains, replace the following FRUs one at a time: • System board • LCD assembly Important Do not replace a non-defective FRU. xlii CHAPTER6 FRU (Field Replaceable Unit) List • Introduction • Exploded Diagram • Gateway EC58 FRU List xliii CHAPTER 6: FRU (Field Replaceable Unit) List Introduction This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Gateway EC58. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines. Important To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Gateway office on how to return it. xliv www.gateway.com Exploded Diagram xlv CHAPTER 6: FRU (Field Replaceable Unit) List xlvi www.gateway.com xlvii CHAPTER 6: FRU (Field Replaceable Unit) List xlvii www.gateway.com xlix CHAPTER 6: FRU (Field Replaceable Unit) List Gateway EC58 FRU List Category Part Name and Description Gateway Part No. WIRELESS ANTENNA LEFT 50.WEK0N.007 WIRELESS ANTENNA RIGHT 50.WEK0N.006 WIRELESS ANTENNA RIGHT NON 3G 50.WEK0N.010 WIRELESS ANTENNA LEFT NON 3G 50.WEK0N.011 ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP-65JH DB A, LV5 LED LF AP.06501.026 ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW PA-1650-22AC LV5 LED LF AP.06503.024 ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW HP-A0652R3B 1LF, LV5 LED LF AP.0650A.012 ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B A) LV5, LF LF AP.06501.027 ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW (PA-1650-22AG), LV5 LF AP.06503.026 ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW (HP-A0653R3B 1LF), LV5 LF AP.0650A.013 ACCESORY ADAPTER l www.gateway.com Category Part Name and Description Gateway Part No. BATTERY PANASONIC LI-ION 3S2P BT.00605.038 BATTERY PANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE BATTERY SANYO AS-2009D LI-ION 3S2P BT.00603.080 SANYO 6 CELL 5600MAH MAIN COMMON W/ HALOGEN FREE BATTERY SIMPLO AS-2009D LI-ION 3S2P BT.00607.082 SAMSUNG 6 CELL 5600MAH MAIN COMMON ID : AS09D70 W/ HALOGEN FREE BATTERY SANYO AS-2009D LI-ION 3S2P BT.00603.079 SANYO 6 CELL 5200MAH MAIN COMMON W/ HALOGEN FREE Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 5200mAh Main COMMON A Type AS09D7D BT.00607.089 Battery SIMPLO AS-2009D Li-Ion 3S2P LGC 6 cell 5200mAh Main COMMON C1 AS09D7C BT.00607.090 BATTERY SANYO AS-2009D LI-ION 3S2P SANYO 6 CELL 4400MAH MAIN COMMON ID: AS09D31 W/ HALOGEN FREE BT.00603.082 BATTERY SONY AS-2009D LI-ION 3S2P BT.00604.039 SONY 6 CELL 4400MAH MAIN COMMON ID : AS09D41 W/ HALOGEN FREE BATTERY PANASONIC AS-2009D LI-ION BT.00605.041 3S2P PANASONIC 6 CELL 4400MAH MAIN COMMON ID: AS09D51 W/HALOGEN FREE BATTERY SIMPLO AS-2009D LI-ION 3S2P BT.00607.078 PANASONIC 6 CELL 4400MAH MAIN COMMON 2.2CG , ID: AS09D71 W/HALOGEN FREE BATTERY SIMPLO AS-2009D LI-ION 3S2P BT.00607.079 LGC 6 CELL 4400MAH MAIN COMMON 2.2S3 , ID: AS09D73 W/ HALOGEN FREE BATTERY SIMPLO AS-2009D LI-ION 3S2P BT.00607.080 SAMSUNG 6 CELL 4400MAH MAIN COMMON 2.2F , ID: AS09D75 W/HALOGEN FREE li CHAPTER 6: FRU (Field Replaceable Unit) List Category Part Name and Description Gateway Part No. LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373 KI.SPH01.003 LAN INTEL WLAN 512AG_HMWG SHIRLEY PEAK 5100 MM#897072 KI.SPH01.005 Liteon Wireless LAN Atheris HB93 1x2 BGN (HM) WN6602AH NI.23600.051 Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM) NI.23600.046 Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM) NI.23600.047 OPTION 3G MODULE GTM382EL LC.21300.007 QUALCOMM 3G MODULE GOBI2000 LC.21300.011 TOUCHPAD 56.PCR0N.001 BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11 BT.21100.005 BLUETOOTH BOARD Foxconn BRM 2046 BT2.1 T60H928.33 BH.21100.004 USB BOARD 55.WEK0N.001 CARD READER BOARD 55.PCR0N.003 AUDIO BOARD 55.WEK0N.002 D-SUB&DC-IN BOARD 55.WEK0N.003 BOARD lii www.gateway.com Category Part Name and Description Gateway Part No. TOUCHPAD BUTTON BOARD 55.WEK0N.004 LED BOARD 55.PCR0N.001 SSD TRANSFER BOARD 55.PCR0N.005 POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008 POWER CORD 3PIN DENMARK 27.AAMVN.010 POWER CORD ISRAEL 27.AAMVN.011 POER CORD 3PIN ITALIAN 27.AAMVN.009 POWER CORD 3PIN UK 27.AAMVN.004 POWER CORD 3PIN SWISS 27.AAMVN.006 POWER CORD AUSTRALIA W/LABEL 27.AAMVN.003 POWER CORD 3PIN CHINA 27.AAMVN.005 POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007 BLUETOOTH BOARD CABLE 50.PCR0N.010 DC-IN CABLE 65W 50.WEK0N.001 USB BOARD CABLE 50.WEK0N.002 CABLE liii CHAPTER 6: FRU (Field Replaceable Unit) List Category liv Part Name and Description Gateway Part No. D-SUB SIGNAL CABLE 50.WEK0N.003 AUDIO BOARD CABLE 50.WEK0N.004 AUDIO BOARD CABLE 50.WEK0N.005 CARD READER BOARD CABLE 50.PCR0N.003 SSD TRANSFER BOARD CABLE 50.PCR0N.005 LED BOARD CABLE 50.PCR0N.001 TOUCHPAD BUTTON BOARD CABLE 50.PCR0N.002 TOUCHPAD CABLE 50.PCR0N.009 LED LCD CABLE 50.WEK0N.008 www.gateway.com Category Part Name and Description Gateway Part No. CCD CABLE 50.WEK0N.009 CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001 CAMERA CASE / COVER / BRACKET ASSEMBLY MINI PCI CARD BRACKET 33.WEK0N.001 TOUCHPAD BUTTON BOARD BRACKET 33.WEK0N.002 LED LENS 42.WEK0N.001 HDD COVER 60.WEK0N.001 lv CHAPTER 6: FRU (Field Replaceable Unit) List Category lvi Part Name and Description Gateway Part No. DIMM COVER 60.WEK0N.002 DUMMY CARD 42.PCR0N.003 UPPER CASE GW 60.WEK0N.003 LOWER CASE 60.WEK0N.005 HDD CONNECTOR 20.PCR0N.001 HDD BRACKET 33.WEK0N.003 www.gateway.com Category Part Name and Description Gateway Part No. LCD COVER 13.3" GW 60.WEK0N.007 LCD BEZEL 13.3" W/CCD HOLE 60.WEK0N.008 LCD HINGE COVER RIGHT 60.WEK0N.009 LCD HINGE COVER LEFT 60.WEK0N.010 LCD HINGE CAP 60.WEK0N.011 LCD HINGE LEFT 33.WEK0N.004 lvii CHAPTER 6: FRU (Field Replaceable Unit) List Category Part Name and Description Gateway Part No. LCD HINGE RIGHT 33.WEK0N.005 HDD SEAGATE 2.5" 5400RPM 160GB ST9160310AS CROCKETT SATA LF F/W:0303 KH.16001.034 HDD TOSHIBA 2.5" 5400RPM 160GB MK1655GSX LIBRA SATA LF F/W: FG011J KH.16004.006 HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF F/W:C60F KH.16007.024 HDD WD 2.5" 5400RPM 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 KH.16008.022 HDD SEAGATE 2.5" 5400RPM 250GB ST9250315AS WYATT SATA LF F/W:0001SDM1 KH.25001.016 HDD TOSHIBA 2.5" 5400RPM 250GB MK2555GSX LIBRA SATA LF F/W:FG001J KH.25004.003 HDD HGST 2.5" 5400RPM 250GB HTS545025B9A300 PANTHER B SATA LF F/W:C60F KH.25007.015 HDD WD 2.5" 5400RPM 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.25008.021 HDD SEAGATE 2.5" 5400RPM 320GB ST9320320AS CROCKETT SATA LF F/W:0303 KH.32001.008 HDD HGST 2.5" 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F/W: C60F KH.32004.002 HDD HGST 2.5" 5400RPM 320GB HTS545032B9A300 PANTHER B SATA LF F/W: C60F KH.32007.007 HDD WD 2.5" 5400RPM 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.32008.013 HDD SEAGATE 2.5" 5400RPM 500GB ST9500325AS WYATT SATA LF F/W:0001SDM1 KH.50001.011 HDD TOSHIBA 2.5" 5400RPM 500GB MK5055GSX LIBRA SATA LF F/W:FG001J KH.50004.001 HDD HGST 2.5" 5400RPM 500GB HTS545050B9A300 PANTHER B SATA LF F/W:C60F KH.50007.009 HDD WD 2.5" 5400RPM 500GB WD5000BEVT-22ZAT0 ML250 SATA LF F/W:01.01A01 KH.50008.013 HDD / SSD lviii www.gateway.com Category Part Name and Description Gateway Part No. FLASH DISK INTEL SSD NAND 80GB SSDSA2MH080G1 LF Z-HEIGHT 9.5MM KF.0800N.005 FLASH DISK SAMSUNG SSD NAND 32GB MMCRE32GSMPP-MVA LF KF.0320B.001 THERMAL MODULE WITH FAN 60.WEK0N.006 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US International KB.I140G.083 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US w/ Canadian French KB.I140G.085 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Turkish KB.I140G.081 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Swiss/G KB.I140G.079 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Sweden KB.I140G.078 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black SLO/CRO KB.I140G.076 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Norwegian KB.I140G.073 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Hungarian KB.I140G.069 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black FR/Arabic KB.I140G.065 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Chinese KB.I140G.063 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Brazilian Portuguese KB.I140G.061 HEATSINK KEYBOARD lix CHAPTER 6: FRU (Field Replaceable Unit) List Category Part Name and Description Gateway Part No. Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black US International w/ Hebrew KB.I140G.084 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black UK KB.I140G.082 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Thailand KB.I140G.080 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Spanish KB.I140G.077 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Russian KB.I140G.075 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Portuguese KB.I140G.074 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Nordic KB.I140G.072 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Japanese KB.I140G.071 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Italian KB.I140G.070 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Greek KB.I140G.068 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black German KB.I140G.067 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black French KB.I140G.066 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Danish KB.I140G.064 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black CZ/SK KB.I140G.062 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Belgium KB.I140G.060 Keyboard GATEWAY GP-4T Black SJV40 Internal 14 Standard 86KS Black Arabic KB.I140G.059 LED LCD AUO 13.3" WXGA GLARE B133XW01 V2 LF 220NIT 8MS 500:1 LK.13305.002 LED LCD LPL 13.3" WXGA GLARE LP133WH2-TLA3 LF 220NIT 16MS 500:1 LK.13308.002 LCM lx www.gateway.com Category Part Name and Description Gateway Part No. Mainboard SJM31_MS EC58/34_EBBFS LF SU9400 GS45 + ICH9M UMA MB.WEK0B.001 Mainboard SJM31_MS EC58/34_ENBFS LF SU3500 GS45 + ICH9M UMA MB.WEK0B.002 MEMORY MICRON SO-DIMM DDRIII 1066 1 GB MT8JSF12864HY-1G1D1 LF 64*16 0.07UM KN.1GB04.003 MEMORY ELPIDA SO-DIMM DDRIII 1066 1 GB EBJ11UE6BAU0-AE-E LF 64*16 0.07UM KN.1GB09.009 MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2874DZ1-CF8 LF 64*16 0.065UM KN.1GB0B.019 MEMORY SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2873EH1-CF8 LF 64*16 0.055UM KN.1GB0B.028 MEMORY HYNIX SO-DIMM DDRIII 1066 1 GB HMT112S6AFP6C-G7N0 LF 64*16 0.065UM KN.1GB0G.019 MEMORY MICRON SO-DIMM DDRIII 1066 2 GB MT16JSF25664HY-1G1D1 LF 128*8 0.07UM KN.2GB04.004 MEMORY ELPIDA SO-DIMM DDRIII 1066 2 GB EBJ21UE8BAU0-AE-E LF 128*8 0.07UM KN.2GB09.002 MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673DZ1-CF8 LF 128*8 0.065UM KN.2GB0B.005 MEMORY SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673EH1-CF8 LF 128*8 0.055UM KN.2GB0B.012 MEMORY HYNIX SO-DIMM DDRIII 1066 2 GB HMT125S6AFP8C-G7N0 LF 128*8 0.065UM KN.2GB0G.009 MICROPHONE 23.WEK0N.001 LCD BUMPER 47.WEK0N.001 MAIN BOARD MEMORY MICROPHONE MISCELLANEOUS lxi CHAPTER 6: FRU (Field Replaceable Unit) List Category Part Name and Description Gateway Part No. AL FOIL 47.WEK0N.002 SCREW M2.5*4.5 NI PATCH 86.WEK0N.001 SCREW M2.0*3 NI PATCH 86.WEK0N.002 SCREW-I30035M HARDEN 86.PCR0N.003 SCREW M2.0 5.0MM CROSS BNI PATCH 86.PCR0N.004 SCREW M2*3 PATCH 86.PCR0N.005 SPEAKER 23.WEK0N.002 SCREW SPEAKER lxii CHAPTER5 Connector Locations • Top View • Bottom View lxiii CHAPTER 5: Connector Locations Top View Gateway EC58 M/B layout and connector location Top view lxiv No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR 10 CN21 Audio board CNTR www.gateway.com Bottom View Gateway EC58 M/B layout and connector location Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14 North Bridge lxv CHAPTER 5: Connector Locations lxvi APPENDIXA Model Definition and Configuration lxvii APPENDIX A: Model Definition and Configuration Model ENBFS-354G50n ENBFS-354G32n ENBFS-354G32n RO EMEA Country Spain Gateway Part No. LX.BAQ0X.001 LX.BAN0X.002 LX.BAN0X.001 Description ENBFS-354G50n VHP32BTES1 M92LP512Ckk_V38 2*2G/500_L/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-FC-160SP ENBFS-354G32n VHP32BTES1 UMACkk8 2*2G/320/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-EV-151SP ENBFS-354G32n VHP32BTES1 UMACkk8 2*2G/320/BT/6L2.8/5R/CB_n2_1.0D_HG_ES54 BUTTERFLY_S-EV-150SP CPU C2SSU3500B LCD NLED13.3WXGAGS SO-DIMM 1 SO2 GBIII10 SO-DIMM 2 SO2 GBIII10 HDD 1 (GB) N500 GB5.4KS N320 GB5.4KS N320 GB5.4KS Wireless LAN SP1 x 2HMW Bluetooth BT 2.0 lxvii APPENDIXC Online Support Information lxix APPENDIX C: Online Support Information This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your local Gateway branch office. Gateway branch offices and Regional Business Units may access our website. However some information sources will require a user id and password. These can be obtained directly from Gateway CSD Taiwan. Gateway's website offers you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Gateway's Notebook, Desktop and Server models including: • Service guides for all models • User's manuals • BIOS updates • Software utilities • Spare parts lists • TABs (Technical Announcement Bulletin) For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contained on this website are: • Detailed information on Gateway's International Traveller’s Warranty (ITW) • Returned material authorization procedures • An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us. lxx Index B K U battery locating 19 BIOS Utility lxxx boot lxxxix exit xc flash utility xci navigating lxxxi security lxxxv Board Layout bottom view 15 top view 14 keyboard USB port 17, 18 keyboard or auxiliary input device check xxv undetermined problems USB port 17, 18 utility BIOS lxxx L V LCD panel M C cable lock 18 connections digital camera 17, 18 HDMI (TV) out 17 keyboard 17, 18 mouse 17, 18 printer 17, 18 scanner 17, 18 USB 17, 18 D digital camera USB port 17, 18 DIMM module 3 disassembly flowchart 22 vii E error messages xxviii external CD-ROM drive check xxv memory check xxvi microphone built-in 22 Model definition lxvii mouse USB port 17, 18 P PC card xxxviii ports connections 17 POST (Power-on self-test) codes xxviii power button 21 power system check xxvi battery pack xxvii power adapter xxvi printer USB port 17, 18 scanner USB port 17, 18 system block diagram 13 check procedures xxiv intermittent problems xli J jumper and connector locations bottom view lxv top view lxiv webcam 22 Windows Vista environment test lxxiv wireless LAN 24 lxix S I W Online support information features 3 flash utility xci FRU list l hard disk drive module 24 HDMI (TV) out jack 17 17 O F H video HDMI out jack xli T television HDMI out jack 17 top lxiv touchpad check xxvii locating 21 troubleshooting xxiii TV out (HDMI) jack 17 lxxi Index lxxii APPENDIXB Test Compatible Components • Introduction • Microsoft® Windows® Vista Environment Test lxxiii APPENDIX B: Test Compatible Components Introduction This notebook’s compatibility is tested and verified by Gateway’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro and Windows® Vista environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Gateway EC58 series Compatibility Test Report released by the Gateway Mobile System Testing Department. Microsoft Windows Vista Environment Test ® Category ® Model NB Chipset Intel CS GS45NB A1 MM#900398 M10_Cantiga SFF FCBGA 1363P INTEL SB Chipset Intel CS AM82801IUX MM#898134 (ICH9M-SFFE) UMA ATI M92-S2-LP 512M-DDR3 64*16*4 Realtek Audio Codec ALC269X-GR Realtek RTS5159-GR Atheros AR8131 RTL8111CA-GR (Gateway only) CPU CPU CPU CPU CPU CPU Panel LED LCD AUO 13.3" WXGA Glare B133XW01 V2 LF 220nit 8ms 500:1 LED LCD LPL 13.3" WXGA Glare LP133WH2-TLA1 LF 220nit 16ms 500:1 Adapter Adapter DELTA 65W 19V 1.7 x 5.5 x 11 Yellow ADP-65JH DB A, LV5 LED LF Adapter LITE-ON 65W 19V 1.7 x 5.5 x 11 Yellow PA-1650-22AC LV5 LED LF Adapter HIPRO 65W 19V 1.7 x 5.5 x 11 Yellow HP-A0652R3B 1LF, LV5 LED LF lxxi Intel Intel Intel Intel Intel Core2Dual SU9400 BGA 1.4G 3M 800 10W R-0 ULV Core2Dual SU9600 BGA 1.6G 3M 800 ULV R-0 Core2 SU3500 BGA 1.3G 800 ULV R-0 Core2 SU3300 BGA 1.2G 800 ULV R-0 Pentium Single-Core SU2700 BGA 1.3G 2M 800 10W ULV www.gateway.com Category Model Battery Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5200mAh Main COMMON ID:AS09D34 Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 5600mAh Main COMMON ID:AS09D36 Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main COMMON ID : AS09D70 Battery PANASONIC Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main COMMON ID:AS09D56 Battery SANYO AS-2009D Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID: AS09D31 Battery SONY AS-2009D Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID : AS09D41 Battery PANASONIC AS-2009D Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID: AS09D51 Battery SIMPLO AS-2009D Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON 2.2CG , ID: AS09D71 Battery SIMPLO AS-2009D Li-Ion 3S2P LGC 6 cell 4400mAh Main COMMON 2.2S3 , ID: AS09D73 Battery SIMPLO AS-2009D Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON 2.2F , ID: AS09D75 HDD HDD SEAGATE 2.5" 5400rpm 160 GB ST9160310AS Crockett SATA LF F/W:0303 HDD TOSHIBA 2.5" 5400rpm 160 GB MK1655GSX Libra SATA LF F/W: FG011J HDD HGST 2.5" 5400rpm 160 GB HTS545016B9A300 Panther B SATA LF F/W:C50K HDD WD 2.5" 5400rpm 160 GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 HDD SEAGATE 2.5" 5400rpm 250 GB ST9250315AS Wyatt SATA LF F/W:0001SDM1 HDD TOSHIBA 2.5" 5400rpm 250 GB MK2555GSX Libra SATA LF F/W:FG000J HDD HGST 2.5" 5400rpm 250 GB HTS545025B9A300 Panther B SATA LF F/W:C50K HDD WD 2.5" 5400rpm 250 GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 HDD SEAGATE 2.5" 5400rpm 320 GB ST9320320AS Crockett SATA LF F/W:0303 HDD TOSHIBA 2.5" 5400rpm 320 GB MK3255GSX Libra SATA LF HDD HGST 2.5" 5400rpm 320 GB HTS545032B9A300 Panther B SATA LF HDD WD 2.5" 5400rpm 320 GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 HDD SEAGATE 2.5" 5400rpm 500 GB ST9500325AS Wyatt SATA LF F/W:0001SDM1 HDD TOSHIBA 2.5" 5400rpm 500 GB MK5055GSX Libra SATA LF HDD HGST 2.5" 5400rpm 500 GB HTS545050B9A300 Panther B SATA LF HDD WD 2.5" 5400rpm 500 GB WD5000BEVT-22ZAT0 ML250 SATA LF F/W:01.01A01 lxxv APPENDIX B: Test Compatible Components Category Model Memory Memory MICRON SO-DIMM DDRIII 1066 1 GB MT8JSF12864HY-1G1D1 LF 64*16 0.07um Memory ELPIDA SO-DIMM DDRIII 1066 1 GB EBJ11UE6BAU0-AE-E LF 64*16 0.07um Memory SAMSUNG SO-DIMM DDRIII 1066 1 GB M471B2873EH1-CF8 LF 64*16 0.055um Memory HYNIX SO-DIMM DDRIII 1066 1 GB HMT112S6AFP6C-G7N0 LF 64*16 0.065um Memory MICRON SO-DIMM DDRIII 1066 2 GB MT16JSF25664HY-1G1D1 LF 128*8 0.07um Memory ELPIDA SO-DIMM DDRIII 1066 2 GB EBJ21UE8BAU0-AE-E LF 128*8 0.07um Memory SAMSUNG SO-DIMM DDRIII 1066 2 GB M471B5673EH1-CF8 LF 128*8 0.055um Memory HYNIX SO-DIMM DDRIII 1066 2 GB HMT125S6AFP8C-G7N0 LF 128*8 0.065um WLAN Lan Intel WLAN 533AN_HMWG Shirley Peak 5300 MM#895401 Lan Intel WLAN 512AN_HMWG Shirley Peak 5100 MM#895373 Foxconn Wireless LAN Atheros HB93 1x2 BGN (HM) 3G Module Option 3G GTM382E Qualcomm GOBI2000 EM770 Keyboard Keyboard Gateway GP001 (White) Camera Suyin 1.0Mega NB Module Model No.CN1014-S36D-OV02 SSD HFS032G25MNM UM410 Touchpad TM-00450-008 ALPS KG8DD0007 Bluetooth Foxconn Bluetooth T60H928.11FOX_BRM_2.0 Foxconn Bluetooth T60H928.31 FOX_BRM_2.1 Modem External USB Lite+LSI modem Antenna WLAN/3G COMBO anttena WLAN anttena lxxv MAN GATEWAY SVC GDE R1 09 CHAPTER2 System Utilities • BIOS Setup Utility • BIOS Flash Utility lxxix CHAPTER 2: System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your notebook’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises. To activate the BIOS Setup Utility, press m during POST (when “Press to enter Setup” message is prompted on the bottom of screen). Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without entering BOIS Setup Utility, please set the parameter to “enabled”. Press during POST to enter multi-boot menu. In this menu, user can change boot device without entering BOIS Setup Utility. lxxx www.gateway.com Invoking BIOS Setup Utility The setup function can only be invoked by pressing F2 when “Press to enter Setup” message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows: • • • • • Information: Display the system informations. Main: Allows the user to specify standard IBM PC AT system parameters. Security: Provides security settings of the system. Boot: Allows the user to specify the boot options. Exit: Allows the user to save CMOS setting and exit Setup. Important You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this information carefully when making changes to parameter values. Please note that system information is subject to different models. Information The Information screen displays a summary of your computer hardware information. Important The system information is subject to different models. lxxx CHAPTER 2: System Utilities lxxx Parameter Description CPU Type This field shows the CPU type of the system. CPU Speed This field shows the CPU speed of the system. HDD0 Model Name This field shows the model name of HDD installed on primary master. HDD0 Serial Number This field displays the serial number of HDD installd on primary master. HDD1 Model Name This field displays the model name of devices installed on secondary master. The hard disk drive or optical drive model name is automatically detected by the system. HDD1 Serial Number The field shows the serial number of devices installed on secondary master. System BIOS Version Displays system BIOS version. VGA BIOS Version This field displays the VGA firmware version of the system. Serial Number This field displays the serial number of the unit. Asset Tag Number This field displays the asset tag number of the system. Product Name This field shows product name of the system. Manufacture Name This field displays the manufacturer of this system. UUID Number This will be visible only when an internal LAN device is presenting. UUID=32bytes www.gateway.com Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameter. It allows the user to specify standard IBM PC AT system parameters. Important The system information is subject to different models. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed with 24-hour format. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format: MM/DD/YYYY (month/day/year) System Date System Memory This field reports the memory size of the system. Total Memory This field reports the memory size of total memory in the system. Video Memory Shows the video memory size. lxxx CHAPTER 2: System Utilities Parameter Description Format/Option Quiet Boot Determines if Customer Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enable. Option: Enabled or Disabled Network Boot Enables, disables the system boot from LAN (remote server). Option: Enabled or Disabled F12 Boot Menu Enables, disables Boot Menu during POST. Option: Disabled or Enabled D2D Recovery Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Option: Enabled or Disabled SATA Mode Choose which mode of HDD mode. Please be careful for changing this setting because it might cause system fail to boot. Option: AHCI Mode or IDE Mode Important The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases. lxxx www.gateway.com Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. . Parameter Description Option Supervisor Password Is Shows the setting of the supervisor password. Clear or Set User Password Is Shows the setting of the user password. Clear or Set HDD Password Is Shows the settings of HDD password. Clear or Set Set Supervisor Password Press Enter to set the supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user cannot enter the Setup menu and change the value of parameters. lxxx CHAPTER 2: System Utilities Parameter Description Set User Password Press Enter to set the user password. When a user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter the Setup menu only and does not have right to change the value of parameters. Set HDD Password Press Enter to set the HDD password. When HDD password is set, this password protects the HDD. Other users cannot steal information. Password on Boot Defines whether a password is required or not while the events defined in this group happened. The following sub-options all require the supervisor password for changes and should be grayed out if the user password was used to enter setup. Option Disabled or Enabled Important When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may have to return your notebook to your dealer to reset it. Setting a Password Follow these steps as you set the user or the supervisor password: 1 Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2 Type a password in the Enter New Password field. The password length cannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the Confirm New Password field. Important Be very careful when typing your password because the characters do not appear on the screen. 3 Press e. After setting the password, the computer sets the User Password parameter to “Set”. lxxx www.gateway.com 4 If desired, you can opt to enable the Password on boot parameter. 5 When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2 Type the current password in the Enter Current Password field and press e. 3 Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”. 4 When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility. Changing a Password Follow these steps: 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2 Type the current password in the Enter Current Password field and press e. 3 Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4 Press e. After seeing the password, the computer sets the User Password parameter to “Set”. 5 If desired, you can enable the Password on boot parameter. 6 When you are done, press u to save the changes and exit the BIOS Setup Utility. lxxx CHAPTER 2: System Utilities If the verification is OK, the screen will display as following: The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. lxxx www.gateway.com Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. lxxx CHAPTER 2: System Utilities Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. xc Parameter Description Exit Saving Changes Exit System Setup and save your changes Exit Discarding Changes Exit utility without saving setup data to CMOS. Load Setup Default Load default values for all SETUP item. Discard Changes Load previous values from CMOS for all SETUP items. Save Changes Save Setup Data to CMOS. www.gateway.com BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs. • New features or options. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. Important If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility. Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash. Caution Use the AC adapter power supply when you run the Phlash or Nkbcf utility. If the battery pack does not contain enough power to finish flashing the BIOS, the notebook may not boot because the BIOS was not completely loaded. Follow the steps below to run the Phlash: 1 Prepare a bootable diskette. 2 Copy the flash utilities to the bootable diskette. 3 Then boot the system from the bootable diskette. The flash utility has auto-execution function. xci CHAPTER 2: System Utilities xcii
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