Gateway Nv55 Users Manual NV52/NV54/NV56/NV58 Service Guide

NV55 to the manual 9a61c64b-9cb5-4148-bbf4-1f9f043322c3

gateway nv59

2015-02-05

: Gateway Gateway-Nv55-Users-Manual-403264 gateway-nv55-users-manual-403264 gateway pdf

Open the PDF directly: View PDF .
Page Count: 164

Download
Open PDF In Browser	View PDF

NV55

SERVICEGUIDE

Revision History
Please refer to the table below for the updates made on the NV55 service guide.

Date

Chapter

Updates

Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw

Copyright
© 2009 Gateway, Inc. All rights reserved. Gateway, Gateway Country, the Gateway stylized logo, and the black-and-white spot design are
trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are
trademarks or registered trademarks of their respective companies.

PRINTED IN TAIWAN

Contents
Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware specifications and configurations . . . . . . . . . . . . . . . . . . . . . . . 7
CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wired LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons/Indicators/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Notebook product tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the capacitive touch keys . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents

Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 29
BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . . 38
Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Running the Flash utility: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Clearing a BIOS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Unlocking the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 3: Replacing notebook components . . . . . . . . . . . . . . . . . . . . . . . . 43
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Preparing the work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing the bay cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing the wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the multimedia board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Replacing the touchpad board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the modem board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Replacing the LCD front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Replacing the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Replacing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing the LCD panel hinge brackets . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Kensington lock cap . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Replacing the antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

www.gateway.com

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the keyboard or auxiliary input device . . . . . . . . . . . .
Testing the memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-On Self-Test (POST) error message . . . . . . . . . . . . . . . . . . . . .
Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No-beep error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Phoenix BIOS beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard and touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

116
117
117
117
118
118
119
120
121
121
121
123
124
129
129
129
130
130
130
131
131
132
133

Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom view – Discrete model . . . . . . . . . . . . . . . . . . . . . . . .
Bottom view – UMA model . . . . . . . . . . . . . . . . . . . . . . . . . .

136
136
137
138

Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .139
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Exploded diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
FRU list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 147
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Microsoft® Windows 7® Compatibility Test . . . . . . . . . . . . . . . . . . . 148

Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 151

iii

Contents

CHAPTER1

System specifications
•
•
•
•
•

Preface
Features
System block diagram
Hardware specifications and configurations
Notebook product tour

CHAPTER 1: System specifications

Preface
Conventions
The following conventions are used in this manual:
Warning

Indicates a potential for personal injury.

Caution

Indicates a potential loss of data or damage to equipment.

Important

Indicates information that is important to know for the proper completion of
a procedure, choice of an option, or completing a task.

General information
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration decided for Acer’s global product offering. To better fit local market
requirements and enhance product competitiveness, your regional office may have
decided to extend the functionality of a machine (such as add-on cards, modems,
or extra memory capabilities). These localized features are not covered in this
generic service guide. In such cases, contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on
your regional web or channel. If, for whatever reason, a part number change is
made, it may not be noted in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part
number code to those given in the FRU list of this printed service guide. You must
use the list provided by your regional Acer office to order FRU parts for repair
and service of customer machines.

www.gateway.com

Features
Platform
• Processor
• Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M
(2.26 GHz)

• Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M
(2.53 GHz)

• Intel Core i7 Processors: 620M (2.66 GHz)

• Core logic: Mobile Intel HM55 Express Chipset
• Wireless: Intel WiFi Link 5300/5100, Atheros b/g/n

System memory
• DDR3 SO-DIMM
• Data rate supported: 800/1066/1333 MT/s
• Maximum memory: 4 GB (using two SO-DIMM modules)

Display and graphics
• 15.6" WXGA TFT LCD display panel
• VGA controller:
• Discrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM
• UMA model: Integrated in the Mobile Intel HM55 Express Chipset
• Dual independent display support
• 16.7 million colors
• MPEG-2/DVD hardware-assisted capability (acceleration)
• MPEG-2/DVD decoding (for selected models)
• WMV9 (VC-1) support (acceleration)
• WMV9 (VC-1) and H.264 (AVC) decoding (for selected models)
• HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth
Digital Content Protection) support

Storage subsystem
• Industry standard 2.5” 160–640 GB hard disk drive
• Optical drive options:
• Blu-ray Disc™/DVD-Super Multi double-layer drive
• DVD-Super Multi double-layer drive
• 5-in-1 card reader, supporting
Secure Digital™ (SD), MultiMediaCard
®

(MMC), Memory Stick (MS), Memory Stick PRO™ (MS PRO), xD-Picture
Card™ (xD)

CHAPTER 1: System specifications

Input devices
•
•
•
•

99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel
Twelve function keys, four cursor keys, two Windows® keys
Touchpad pointing device
Capacitive touch keys

Audio
•
•
•
•
•

Two built-in stereo speakers
Built-in microphone on webcam
Realtek ALC272 codec
Supports Dolby Advanced Audio technology
MS-Sound compatible

Communication
•
•
•
•

Integrated webcam
WLAN: Intel® WiFi Link 5300/5100 a/b/g/n, Atheros b/g/n
WPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate)
LAN: 10/100/1000 Ethernet

I/O ports
•
•
•
•
•
•
•
•
•

USB (four)
External display (VGA) port
Ethernet (RJ45)
Modem (RJ11)
Headphone/SPDIF Audio Out
Microphone in
DC in jack for AC adapter
5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
HDMI™ port with HDCP support

Security
• Kensington lock slot
• BIOS-based user, supervisor, and HDD passwords

www.gateway.com

Physical specifications
• Dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in)
• Weight: 3.1 kg (6.83 lb)

Environmental specifications
• Temperature
• Operating: 32 °F to 90 °F (0 °C to 35 °C)
• Non-operating: -4 °F to 140 °F (-20 °C to 60 °C)
• Humidity (non-condensing)
• Operating: 10% to 90%
• Non-operating: 5% to 95%

CHAPTER 1: System specifications

System block diagram

www.gateway.com

Hardware specifications and
configurations
CPU
Item

Specification

CPU type

n
n
n

Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz)
Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz)
Intel Core i7 Processors: 620M (2.66 GHz)

Core logic

Mobile Intel HM55 Express Chipset

Socket type

LGA 1156 (Socket H)

Controllers
Item

Controller

Core logic

Mobile Intel HM55 Express Chipset

VGA

n
n

Discrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM
UMA model: Integrated in the Mobile Intel HM55 Express Chipset

LAN

Broadcom BCM57780

USB 2.0

Mobile Intel HM55 Express Chipset

Bluetooth

Broadcom BCM2046

Wireless 802.11

n
n
n
n

Intel WiFi Link 5100
Intel WiFi Link 5300
Atheros AR5B91/HB93 b/g/n
Atheros XB63 b/g

Memory card reader

Alcor AU6433

Audio codec

Realtek ALC272

BIOS
Item

Specification

BIOS vendor

Phoenix

BIOS version

v1.06

CHAPTER 1: System specifications

Item

Specification

Supported protocols

n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n
n

BIOS password control

ACPI 1.0b/2.0/3.0 compliance
PCI 2.2
System/HDD password
Security Control
INT 13H Extenstions
PnP BIOS 1.0a SMBIOS 2.4
BIOS Boot Specification
Simple Boot Flag 1.0
Boot block
PCI Bus Power Management Interface Specification
USB Specification 1.1/2.0
IEEE 1394 1.0
USB/1394 CD-ROM Boot Up support
PC Card Standard 1995 (PCMCIA 3.0 Compliant Device)
IrDA 1.0
Intel AC97 CNR Specification
WfM 2.0
PXE 2.1
Boot Integrity Service Application Program Interface (BIS) 1.0
PC99a and Mobile PC2001 Compliant

Manually set

Memory
Item

Specification

Memory controller

Built-in

Memory size

0 MB (no on-board memory)

SO-DIMM socket number

2 sockets

Supports maximum
memory size

4 GB

Supports SO-DIMM type

DDR3

Supports data rate

800/1066/1333 MT/s

Supports SO-DIMM
package

204-pin SO-DIMM

Memory module
combinations

You can install memory modules in any combination as long as they match the above
specifications.

www.gateway.com

Hard Disk Drive
Item
Models

Seagate
ST9160314AS
Toshiba
MK1655GSX
HGST
HTS545016B9A
300
WD
WD1600BEVT22ZCTO

Seagate
ST9250315AS
Toshiba
MK2555GSX
HGST
HTS545025B9A
300
WD
WD2500BEVT-22Z
CT0

Seagate
ST9320325AS
Toshiba
MK3263GSX
HGST
HTS545032B9A
300
WD
WD3200BEVT-22Z
CT0

Seagate
ST9500325AS
Toshiba
MK5055GSX
HGST
HTS545050B9A
300
WD
WD5000BEVT-22Z
AT0

WD
WD6400BEVT-22A
0RT0

Capacity (MB)

160000

250000

320000

500000

640000

Bytes per sector

512

Data heads

3/4

Disks

Spindle speed
(RPM)

5400 RPM

Drive Format

Performance Specifications
Buffer size

8 MB

Interface

SATA

Max. media
transfer rate
(disk-buffer,
Mbytes/s)

540

850

3.0 GB/s (Max.)
Buffer to Host

3.0 GB/s

5V (DC) +/- 5%

DC Power Requirements
Voltage
tolerance

5V (DC) +/- 5%

Optical drive
Item

Specification

Vendor & model
name

HLDS Super-Multi Drive GT30N
PLDS Super-Multi Drive DS-8A4SH
Sony Super-Multi Drive AD-7585H
Toshiba Super-Multi Drive TS-L633C

HLDS BD Combo 1CT21N
PLDS BD Combo DS-4E1S
Pioneer BD Combo BDC-TD01RS
Sony BD Combo 4X BC-5500H

Performance Specification
Transfer rate
(KB/sec)

Sustained:
n
with CD: Max 3.6Mbytes/sec
n
with DVD: Max 10.08Mbytes/sec

Sustained:
n
with CD: Max 3.6Mbytes/sec
n
with DVD: Max 10.8Mbytes/sec
n
with BD: Max 11Mbytes/sec

Buffer Memory

2MB

n
n

Interface

for CD/DVD: 2MB
for BD: 4.5MB

SATA

CHAPTER 1: System specifications

Item

Specification

Applicable disc
format

CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text
DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R,
DVD+R DL, DVD+RW
CD:
CD-DA (Red Book) - Standard Audio CD & CD-TEXT
CD-ROM (Yellow Book Mode1 & 2) - Standard Data
CD-ROM XA (Mode2 Form1 & 2) - Photo CD, Multi-Session
CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge)
CD-Extra/ CD-Plus (Blue Book) - Audio & Text/Video
Video-CD (White Book) - MPEG1 Video
CD-R (Orange Book Part)
CD-RW & HSRW (Orange Book Part Volume1 & Volume 2
Super Audio CD (SACD) Hybrid type
US & US+ RW
DVD:
DVD-ROM (Book 1.02), DVD-Dual
DVD-Video (Book 1.1)
DVD-R (Book 1.0, 3.9G)
DVD-R (Book 2.0, 4.7G) - General & Authoring
DVD+R (Version 1.0)
DVD+RW
DVD-RW (Non CPRM & CPRM)
DVD°”R Dual
Blu-Ray:
BD-R, BD-R DL, BD-RE, BD-RE DL

Loading
mechanism

Load: Manual
Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency

Power Requirement
Input Voltage

5 V +/- 5% (Operating)

LCD
Item

Specification

Vendor

n
n
n
n
n

AUO
CMO
Innolux
LG
Samsung

Screen diagonal (mm)

15.6 inches

Resolution support (pixels)

n
n
n
n
n
n

800×600
1024×768
1280×720
1280*768
1360×768
1366×768

Pixel pitch

0.204 x 0.204

Pixel arrangement

R.G.B. Vertical Stripe

Display mode

Normally white

Typical white luminance
(brightness)

200 or 220 nits

Luminance uniformity

1.25 max.

Contrast ratio

400:1, 500:1 or 650:1

5 V +/- 5% (Operating)

www.gateway.com

Item

Specification

Response tme (msec)

Nominal input voltage VDD

+3.3V

Viewing angle (degree)
Horizontal: Right/Left
Vertical: Upper/Lower

45/45
15/35

Temperature range( ° C)
Operating
Storage (shipping)

0 to +50
-40 to +60

Keyboard
Item

Specification

Keyboard controller

Winbond WPC773

Total number of keypads

99/100/103-key

Windows logo key

Yes

Internal & external
keyboard work
simultaneously

Plug USB keyboard to the USB port directly

Pointing device
Item

Specification

Type

n
n

Buttons

Synaptics TM00540-001 Touchpad
ALPS KGDFF0031A Touchpad

Left/Right

Memory card reader
Item

Specification

Controller

Alcor AU6433

Cards supported

Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD)

Compliancy

n
n
n
n
n
n
n
n
n
n

Complies to SDIO Host Interface Specification Rev 1.0
Supports MMC, MMCplus, SD Memory, and SDIO cards
SDIO Version 1.10 compliant with High-Speed Mode
SD Host Interface Specification v1.0
SD Host Interface Specification v2.0
SD HC (High Capacity SD memory card)
Supports SD memory card, with CPRM security
Complies to MultiMediaCard™ Version 4.0
Supports Memory Stick™ and MS PRO media cards
Supports xD-Picture™ card and SmartMedia™ cards

CHAPTER 1: System specifications

Audio
Item

Specification

Audio codec

Realtek ALC272

Audio onboard or optional

Built-in

Mono or stereo

Stereo

Resolution

24-bit DAC and ADC

Compatibility

HD Audio

Sampling rate

192 kHz maximum sample rate

Internal microphone

With webcam

Internal speaker/quantity

2 speakers

Wired LAN
Item

Specification

LAN chipset

Broadcom BCM57780

Supports LAN protocol

10/100/1000 Mbps

LAN connector type

RJ45

LAN connector location

Left side

Features

n
n
n

Integrated 10/10/1000 BASE-T transceiver
PCI v2.2 compliant
Wake on LAN support meeting ACPI requirements

Bluetooth
Item

Specification

Chipset

Broadcom BCM2046

Data throughput

2.1 Mbit/s

Protocol

Bluetooth 2.1

Interface

USB (board level)

Connector type

Wireless via Bluetooth protocols

www.gateway.com

Wireless LAN
Item

Specification

Chipset

n
n
n
n
n

Intel WiFi Link 5100
Intel WiFi Link 5300
Atheros AR5B91/HB93 b/g/n
Atheros XB63 b/g
WNC WiMAX

Data throughput

11~54 Mbps, up to 270 Mbps for Draft-N

Protocol

n
n
n
n
n

Interface

IEEE
IEEE
IEEE
IEEE
IEEE

802.11a
802.11b
802.11g
802.11 Draft-N
802.16e

PCI bus (mini PCI socket for wireless module)

USB
Item

Specification

Chipset

Mobile Intel HM55 Express Chipset

USB compliancy level

2.0

OHCI

USB 1.1 and USB 2.0 host controller

Number of USB ports

Location

n
n

Two on the left side
Two on the right side

Buttons/Indicators/Ports
Item

Specification

Buttons

n
n

Indicators

n
n
n
n
n
n

Ports

n
n
n
n
n
n
n
n
n

Power button
Capacitive touch keys
Bluetooth
Hard drive
Num lock
Caps lock
Battery charge
Power
USB (four)
External display (VGA) port
Ethernet (RJ45)
Modem (RJ11)
Headphone/SPDIF Audio Out
Microphone in
DC in jack for AC adapter
5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
HDMI™ port with HDCP support

CHAPTER 1: System specifications

Camera
Item

Specification

Model

Chicony 0.3M DV Calla / Camellia

Interface

USB 2.0

Resolution

0.3 M pixels (640x480)

Signal to noise ratio

42 dB

Sensor

CMOS 1/4

Power

Built-in microphone

Yes

LED

Fans
CPU temperature (° C)

Fan speed (rpm)

Acoustic level (dBA)

45-50

0-3000

55-66

0-3300

68-74

3300-3800

78-83

3800-4100

86-91

4100-4800

Throttling 50%: % is controlled by operating system. Temperature point is 95 °C. OS shut down at 100 °C; H/W
shut down at 105 °C

Battery
Item

Specification

Vendor

n
n
n
n

Panasonic
Sanyo
Sony
Simplo

type

Li-ion

Pack capacity

4400mAH–5800mAH

Number of battery cell

Package configuration

3 cells in series, 2 series in parallel

Normal voltage

11.1V

Charge voltage

12.6V (max)

www.gateway.com

Power supply
Item

Specification

Vendor

n
n
n

Delta
Liteon
Hipro

Input rating

90V AC to 264V AC, 47Hz to 63Hz

Maximum input AC current

1.7A (max)

Output rating

19V DC, 3.42A, 65W

Power savings
ACPI mode

Power Management

Mech. Off (G3)

All devices in the notebook are turned off completely.

Soft Off (G2/S5)

OS initiated shutdown. All devices in the notebook are turned off completely.

Working (G0/S0)

Individual devices such as the CPU and hard disc may be power managed in this state.

Suspend to RAM (S3)

n
n
n
n
n
n
n

Save to Disk (S4)

CPU set power down
VGA suspend
PCMCIA suspend
Audio power down
Hard drive power down
Optical drive power down
Super I/O low power mode

Also called Hibernation mode. System saves all system states and data onto the disc prior
to powering off the whole system.

CHAPTER 1: System specifications

Notebook product tour
Important

Case color may vary from that shown in the pictures.

Front View

Ventilation fan

Component

Icon

Ventilation fan

Description
Helps cool internal components.
Warning: Do not work with the notebook resting on your lap. If
the air vents are blocked, the notebook may become hot enough
to harm your skin.
Caution: Do not block or insert objects into these slots. If these
slots are blocked, your notebook may overheat resulting in
unexpected shutdown or permanent damage to the notebook.
Caution: Provide adequate space around your notebook so air
vents are not obstructed. Do not use the notebook on a bed, sofa,
rug, or other similar surface.

Left View
HDMI out
jack

Ethernet
jack

Kensington
lock slot

Power
connector

Component

Icon

USB
port

Microphone
jack

Memory card
reader

Description

Kensington™
lock slot

Secure your notebook to an object by connecting a Kensington
cable lock to this slot.

Power connector

Plug the AC adapter cable into this connector.

Ethernet jack

Plug an Ethernet network cable into this jack. Plug the other end
of the cable into a cable modem, DSL modem, or an Ethernet
network jack.

Monitor port

Plug an analog VGA monitor or projector into this port.

HDMI out jack

Monitor
port

Headphone
jack

HDMI

Plug an HDMI device, such as a high definition television, into this
optional jack.

www.gateway.com

Component

Icon

Description

USB port

Plug USB devices (such as a diskette drive, flash drive, printer,
scanner, camera, keyboard, or mouse) into these ports.

Microphone jack

Plug a microphone into this jack.

Headphone jack

Plug amplified speakers or headphones into this jack. The built-in
speakers are turned off when speakers or headphones are
plugged into this jack.
Headphone with SPDIF support

Memory card
reader

Insert a memory card from a digital camera, MP3 player, PDA,
or cellular telephone into the memory card reader. The memory
card reader supports Memory Stick®, Memory Stick Pro®,
MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards.

Right View

DVD drive

Component

Icon

USB port

Modem Power
jack button

Description

USB port

Plug a USB device (such as a diskette drive, flash drive, printer,
scanner, camera, keyboard, or mouse) into this port.

DVD drive

Insert CDs or DVDs into this drive.

Modem jack

Plug a dial-up modem cable into this optional jack.

Power button

Press to turn the power on or off. You can also configure the
power button for Sleep/Resume mode.

CHAPTER 1: System specifications

Rear View

Ventilation fan

Component

Icon

Ventilation fan

Bottom View
Ventilation
slots and
cooling fan

Battery
Battery latch
Battery
lock

Memory/
Hard drive
bay

Component

Icon

Description

Battery

Provides power when the notebook is not plugged into AC power.

Battery lock

Slide to unlock the battery.

Battery latch

Slide to release the battery.

Memory bay

Memory modules are located in this bay.

www.gateway.com

Component

Icon

Description

Hard drive
bay

The hard drive is located in this bay.

Ventilation
slots and
cooling fan

Helps cool internal components.
Warning: Do not work with the notebook resting on your lap. If the air
vents are blocked, the notebook may become hot enough to harm your
skin.
Caution: Do not block or insert objects into these slots. If these slots
are blocked, your notebook may overheat resulting in unexpected
shutdown or permanent damage to the notebook.
Caution: Provide adequate space around your notebook so air vents
are not obstructed. Do not use the notebook on a bed, sofa, rug, or
other similar surface.

Keyboard area

Capacitive
touch keys

Speakers
Status
indicators
Keyboard

Power/Battery
indicators

Component

Icon

Touchpad

Description

Speakers

Left and right speakers deliver stereo audio output.

Status
indicators

Inform you when a drive is in use or when a button has been pressed
that affects how the keyboard is used. For more information, see “Using
the status indicators” on page 21.

Keyboard

Provides all the features of a full-sized, computer keyboard. For more
information, see “Using the keyboard” on page 21.

Power
indicator

n
n
n

Battery charge
indicator

LED on - Notebook is on.
LED blinking - Notebook is in Sleep or Hybrid Sleep mode.
LED off - Notebook is off.

LED orange - Battery is fully charged.
LED blinking orange - Battery is charging.
LED blinking red - Battery charge is very low.
n
LED solid red - Battery is malfunctioning.
Important: This LED only lights up when your notebook is connected to
AC power or the battery charge is very low.
n
n
n

CHAPTER 1: System specifications

Component

Icon

Description

Touchpad

Provides all the functionality of a mouse. For more information, see
“Using the EZ Pad touchpad” on page 25.

Capacitive
touch keys

Press to access capacitive touch key function. For more information, see
“Using the capacitive touch keys” on page 24.

LCD panel
Microphone Webcam

Component

Icon

Description

Webcam

Use to let others see who they are communicating with when making
VoIP calls. For more information, see “Using the webcam” on page 26.

Microphone

Use to talk through when making Voice over Internet Protocol (VoIP)
calls.

www.gateway.com

Using the status indicators
Important

If none of the indicators are on, you may need to press FN+F1 to toggle the
status indicators on.

Status indicators inform you when a drive is being used or when a button has been
pressed that affects how the keyboard is used. The status indicators are located
below the screen.

Power

Indicator
Bluetooth

Battery

Icon

HDD
Num lock
Bluetooth
Caps lock

Description
n
n

Hard drive

n
n

Num lock

n
n

Caps lock

n
n

LED on - Bluetooth communication is turned on.
LED off - Bluetooth communication is turned off.
LED blinking - The drive is being accessed.
LED off - The drive is not being accessed.
LED on - Num lock is turned on.
LED off - Num lock is turned off.
LED on - Caps lock is turned on.
LED off - Caps lock is turned off.

Battery charge
indicator

LED blue - Battery is fully charged.
LED red - Battery is charging.
Important: This LED only lights up when your notebook is
connected to AC power.

Power indicator

n
n

LED on - Notebook is on.
LED blinking - Notebook is in Sleep or Hybrid Sleep
mode.
LED off - Notebook is off.

Using the keyboard
Your notebook features a full-size keyboard that functions the same as a desktop
computer keyboard. Many of the keys have been assigned alternate functions,
including shortcut keys for Windows and function keys for specific system
operations.
Function
keys/
System
keys
Numeric
keypad/
Navigation
keys

FN key Windows key

Application key

Arrow keys

CHAPTER 1: System specifications

Key types
The keyboard has several different types of keys. Some keys perform specific
actions when pressed alone and other actions when pressed in combination with
another key.
Key type

Icon

Description

Function keys

Press these keys labeled F1 to F12 to perform actions in programs.
For example, pressing F1 may open help.
Each program uses different function keys for different purposes.
See the program documentation to find out more about the
function key actions.

System keys

Press these colored keys in combination with the FN key to
perform specific actions. For more information, see “System key
combinations” on page 22.

Navigation keys

Press these keys to move the cursor to the beginning of a line,
to the end of a line, up the page, down the page, to the beginning
of a document, or to the end of a document.

FN key

Press the FN key in combination with a colored system key to
perform a specific action.

Windows key

Press this key to open the Windows Start menu. This key can also
be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Computer window).

Application key

Press this key for quick access to shortcut menus and help
assistants in Windows.

Arrow keys

Press these keys to move the cursor up, down, right, or left.

System key combinations
When you press the FN key and a system key at the same time, your notebook
performs the action identified by the text or icon on the key.
Press and hold FN,
then press this
system key...

To...

Turn the capacitive touch key LEDs on or off. For more information, see
“Using the status indicators” on page 21.

Enter Sleep mode or Hybrid Sleep mode. Press the power button to
leave Sleep mode.

Toggle the notebook display in the following order:
n
The LCD
n
An external monitor or projector (a monitor or projector must be
plugged into the monitor port or HDMI port on your notebook)
n
Both displays at the same time

www.gateway.com

Press and hold FN,
then press this
system key...

To...

Turn the optional Bluetooth radio on or off.
Warning: Radio frequency wireless communication can interfere with
equipment on commercial aircraft. Current aviation regulations require
wireless devices to be turned off while traveling in an airplane. Bluetooth
communication devices are examples of devices that provide wireless
communication.
Important: The wireless network switch must be in the ON position for
this button to work. For more information, see “Left View” on page 16.
Mute the sound. Press the key combination again to restore the sound.

Turns the display screen backlight off to save power. Press any key to
return.

Play/ Pause—Plays or pauses the CD or DVD.

Stop—Stops playing the CD or DVD.

Previous—Skips back one CD track or DVD chapter.

Next—Skips ahead one CD track or DVD chapter.

CHAPTER 1: System specifications

Using the capacitive touch keys

PowerSave MyBackup Wireless Touchpad Mute
switch toggle

Decrease Increase
volume volume

(only for certain models)

Programmable MyBackup Wireless Touchpad Mute
key
switch toggle

Decrease Increase
volume volume

(only for certain models)

Button

Description
PowerSave key—enable Gateway PowerSave solution. The Gateway PowerSave
solution uses the power-saving features of your computer’s graphics sub-system
to reduce overall power consumption. When you press the Gateway PowerSave
key, the Windows graphics scheme will be changed to Windows Vista Basic, screen
brightness reduced and the graphics chip will be switched to a lower speed.
Press the Gateway PowerSave key again to return to your previous settings. (only
for certain models)
Programmable key—the programmable key will run the Launch Manager, you can
assign an application as your needed. (only for certain models)
MyBackup key—launch Gateway MyBackup solution. The Gateway MyBackup
solution is a simple three-step process that allows you to create backup copies of
your entire system or selected files and folders according to a schedule or as you
need to.
Wireless switch—turn the optional IEEE 802.11 wireless network radio on or off.
For more information, see “Wireless Ethernet Networking” in your online User
Guide.
Warning: Radio frequency wireless communication can interfere with equipment
on commercial aircraft. Current aviation regulations require wireless devices to be
turned off while traveling in an airplane. IEEE 802.11 communication devices are
examples of devices that provide wireless communication.
Touchpad toggle—turn the internal touchpad on and off.
Mute—mutes the sound. Press again to restore the sound.

Decrease volume—press to decrease volume.
Increase volume—press to increase volume.

www.gateway.com

Using the EZ Pad touchpad
The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone.

Touchpad

Left button

Right button

When you move your finger on the touchpad, the pointer (arrow) on the screen
moves in the same direction. You can use the scroll zone to scroll through
documents. Use of the scroll zone may vary from program to program.

You can use the EZ Pad left and right buttons below the touchpad to select objects.
To...

Do this...

Move the pointer
on the screen.

Move your finger around on the
touchpad. If you run out of space
and need to move the pointer
farther, lift your finger, move it to
the middle of the touchpad, then
continue moving your finger.

Select an object
on the screen.

Position the pointer over the
object. Quickly press and
release the left button once. This
action is called clicking.

CHAPTER 1: System specifications

To...

Do this...

Start a program
or open a file or
folder.

Position the pointer over the
object. Press the left button
twice in rapid succession. This
action is called double-clicking.

Access a
shortcut menu
or find more
information
about an object
on the screen.

Position the pointer over the
object. Quickly press and
release the right button once.
This action is called
right-clicking.

Move an object
on the screen.

Position the pointer over the
object. Press the left button and
hold it down, then use the
touchpad to move (drag) the
object to the appropriate part of
the screen. Release the button
to drop the object where you
want it.

Using the webcam
You can use the optional webcam with many of the available Internet chat
programs to add video and audio to your chat session. In addition, by using the
software included with the webcam, you can take pictures or create video clips.
Microphone

Webcam

CHAPTER2
System utilities

•
•
•
•

BIOS setup utility
BIOS recovery
Clearing a BIOS password
Unlocking the hard drive

CHAPTER 2: System utilities

BIOS setup utility
The BIOS setup utility is a hardware configuration program built into the notebook’s
BIOS (Basic Input/Output System). The notebook was shipped already properly
configured and optimized. However, if the user encounters configuration problems,
you may need to run Setup.
To run the BIOS Setup Utility:

1 Turn on the notebook.
If the computer is already turned on, save your data and close all open
applications, then restart the computer.

2 Press F2 when the Press to enter Setup prompt appears on the bottom
of the screen.

Use the left and right arrow keys to move between selections on the menu
bar.

www.gateway.com

Navigating the BIOS setup utility
Use the keys listed in the legend bar on the bottom of the Setup screen to work
your way through the various menu and submenu screens.
To use the BIOS setup utility:

•
•
•
•
•
•
1

To choose a menu, use the left ← and right → arrow keys.
To choose an item, use the up ↑ and down ↓ arrow keys.
To change the value of a parameter, press F5 or F6.
A plus sign (+) indicates the item has sub-items. Press ENTER to expand this
item.
To load default settings, press F9.
To save changes made and close the utility, press F10.
Press ESC while you are in any of the menu screen to display the Exit menu.
Important
• You can change the value of a parameter if it is enclosed in
square brackets.
• Navigation keys for a particular menu are shown on the bottom
of the screen. Help for parameters are found in the Item Specific
Help part of the screen. Read this information carefully when
making changes to parameter values.
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.

BIOS setup utility menus
The Setup utility has five menus for configuring the various system functions.
These include: Information, Main, Security, Boot, and Exit.
Important
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
Actual screen information varies by model, installed features, and
location.
• In the descriptive table following each of the screenshot, settings
in boldface are the default settings.

CHAPTER 2: System utilities

Information
The Information menu displays a summary of your computer hardware information.
These information are necessary for troubleshooting and may be required when
asking for technical support.

Parameter

Description

CPU Type

Displays the processor model and speed.

CPU Speed

Displays the processor speed.

IDE0 Model Name

Displays the model name of the hard drive installed on the
primary IDE master.

IDE0 Serial Number

Displays the serial number of the hard drive installed on the
primary IDE master.

ATAPI Model Name

Displays the model name of the installed optical drive.

System BIOS
Version

Displays system BIOS version.

VGA BIOS Version

Displays the VGA firmware version.

KBC Version

Displays the keyboard controller version.

Serial Number

Displays the system serial number.

Asset Tag Number

Displays the system asset tag number

Product Name

Displays the official model name of the computer.

Manufacturer Name

Displays the name of the computer manufacturer.

UUID Number

Displays the computer’s UUID (universally unique identifier).
UUID is an identifier standard used in software construction,
standardized by the Open Software Foundation (OSF) as part
of the Distributed Computing Environment (DCE).

www.gateway.com

Main
Use the Main menu to set the system time and date, and other basic options.

Parameter

Description

Format/Options

System Time

Displays the system time. The time is
expressed in a 24-hour format.

HH:MM:SS
(hour:minute:second)

System Date

Displays the system date.

MM/DD/YYYY
(month/day/year)

Total Memory

Displays the size of system memory detected during boot-up.

Video Memory

Displays the size of video memory detected during boot-up.

Quiet Boot

Enables or disables the Quiet Boot
function.
When enabled, BIOS setup is in graphical
mode and displays only the computer
brand logo during POST and while booting.
When disabled, BIOS setup is in
conventional text mode and displays the
system Summary Screen.

Disabled
Enabled

Network Boot

When enabled, a remote host with
appropriate boot image can boot this
computer. (only works with an Ethernet
device.)

Disabled
Enabled

F12 Boot Menu

Enables or disables the Boot menu during
POST.

Disabled
Enabled

CHAPTER 2: System utilities

Parameter

Description

Format/Options

D2D Recovery

Enables or disables the D2D Recovery
function. This function allows the user to
create a hidden partition on the hard drive
to store the operation system. User can
then use this partition to restore the system
to factory defaults by pressing the Alt+F10
keys during system boot-up.

Disabled
Enabled

SATA Mode

Select the SATA controller operating mode.
When set to AHCI (Advanced Host
Controller Interface), the SATA controller
enables its AHCI and RAID features when
the computer boots up.
When set to IDE, the SATA controller
disables its AHCI and RAID functions when
the computer boots up.
Note: If you do not intend to use the AHCI
or RAID features set this parameter to IDE
to speed up the boot-up time.

AHCI
IDE

Security
Use the Security menu option to set system passwords to protect your computer
from unauthorized use.
Information

Main

Phoenix SecureCore(tm) Setup Utility
Security
Boot
Exit
Item Specific Help

Supervisor Password is:
User Password is:
HDD Password is:

Clear
Clear
Clear

Set Supervisor Password
Set User Password
Set HDD Password

[Enter]
[Enter]
[Enter]

Password on Boot:

[Disabled]

F1 Help
Esc Exit

Select Item
Select Menu

-/+
Enter

C h a n g e Va l u e s
Select
Sub-Menu

Supervisor Password
controls access of the
w h o l e s e t u p u t i l i t y.
It can be used to boot
up when Password on
boot is enabled.

F9
F10

Setup Defaults
Save and Exit

Parameter

Description

Option

Supervisor
Password Is

Displays the supervisor password status.

Clear
Set

User Password Is

Displays the user password status.

Clear
Set

HDD Password Is

Displays the hard drive password status.

Clear
Set

www.gateway.com

Parameter

Description

Option

Set Supervisor
Password

Press Enter to set a supervisor password. When set, this password
will allow the user to access and change all settings in the Setup
Utility.

Set User Password

Press Enter to set a user password. When set, this password will
restrict a user’s access to the Setup menus. Only the following
menus will be accessible:
• System Time and System Date
• All Exit menu options excluding Load Setup Defaults
Note: A supervisor password must first be set before creating a
user password.
If Password on Boot is enabled, the user must enter the user
password each time the notebook is turned on or wakes from
Sleep.

Set HDD
Password

Press Enter to set password for accessing the hard disk drive
(HDD) password. It will be required during boot-up or when waking
from hibernation mode.

Password on Boot

Referred to as the power-on password. When
enabled, the user or supervisor password will be
required to boot up the system.
Note: A supervisor password must first be set
before creating a user password.

Disabled
Enabled

Caution
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password.

Setting a password
Note the following reminders before you define a system password:

• The maximum length of password contains 8 alphanumeric characters.
• System passwords are case-insensitive.
• When typing the password, only shaded blocks representing each typed
character are visible.

To set a supervisor password:

1 Press ↑ or ↓ to highlight Set Supervisor Password, then press Enter.
The Set Supervisor Password box opens.

2 Type a password, then press Enter.

CHAPTER 2: System utilities

3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.

4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.

To set a user password:

1 Press ↑ or ↓ to highlight Set User Password, then press Enter.
The Set User Password box opens.

2 Type a password, then press Enter.
3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.

4 Press Enter.
5 Press F10 to save the password and close the Setup Utility.
Changing a password
To change a password:

1 Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password
field, then press Enter.

The Set Supervisor Password or Set User Password box opens.

2 Type the current password, then press Enter.
3 Type a new password, then press Enter.
4 Retype the new password to verify the first entry, then press Enter.
You will be prompted to save the new password.

5 Press Enter.
6 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.

www.gateway.com

Removing a password
To remove a password:

1 Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password
field, then press Enter.

The Set Supervisor Password or Set User Password box opens.

2 Type the current password, then press Enter.
3 Press Enter twice without entering anything in the new and confirm password
fields.

You will be prompted to confirm the password removal.

4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.

Resetting a password
If you have forgotten the user password, the computer will continue to function
normally but you will have limited access to the Setup utility.
If you have enabled the Password on Boot field and you forget the supervisor
password, you will not be able to boot up the computer. The same thing applies
if you forget the HDD password.
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap located on the system board. Go to page 40
for instructions.
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock your hard drive. Go to page 41 for
instructions.

CHAPTER 2: System utilities

Boot
Use the Boot menu to set the preferred drive sequence in which the Setup utility
attempts to boot the operating system.
Information

Main

Phoenix SecureCore(tm) Setup Utility
Security
Boot
Exit
Item Specific Help

Boot priority order:
1:
2:
3:
4:
5:
6:
7:

IDE0: XXXXXXXXXXX-(XX)
CD/DVD: XXXXXXXXXXX-XXXXX-(X
Network Boot: XXXXXXXXXXXXXXXX
USB HDD:
USB FDD:
USB Key:
USB CD/DVD ROM:

F1 Help
Esc Exit

Select Item
Select Menu

-/+
Enter

C h a n g e Va l u e s
Select
Sub-Menu

U s e < > o r < > to
select a device, then
press to move it
up the list, or
to move it down the
list. Press to
escape the menu.

F9
F10

Setup Defaults
Save and Exit

To set boot drive sequence:

1 Press ↑ or ↓ to highlight a bootable device.
2 Press F5 or F6 to move the selected device up or down the boot sequence.
3 Press F10 to save the changes you made and close the Setup utility.

www.gateway.com

Exit
The Exit menu screen lists options for quitting from the Setup Utility.
Information

Main

Phoenix SecureCore(tm) Setup Utility
Security
Exit
Boot
Item Specific Help

Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults
Discard Changes
Save Changes

F1 Help
Esc Exit

Select Item
Select Menu

Exit System Setup and
save your changes to
CMOS.

-/+
Enter

C h a n g e Va l u e s
Select
Sub-Menu

F9
F10

Setup Defaults
Save and Exit

Option

Description

Exit Saving Changes

Saves changes made and closes the Setup utility. Keyboard
shortcut: F10

Exit Discarding
Changes

Discards changes made and closes the Setup utility.

Load Setup Default

Loads the factory-default settings for all Setup parameters.
Keyboard shortcut: F9

Discard Changes

Discards all changes made to the Setup utility and loads
previous configuration settings.

Save Changes

Saves all changes made to the Setup utility.

CHAPTER 2: System utilities

BIOS recovery
An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt
the BIOS code, which will cause the system to go into an unbootable state. You
need to access and execute the boot block program to reboot the computer and
recover the regular BIOS code.
Caution
Observe the following when performing a BIOS recovery:
• Make sure the battery pack is installed to the system and that
the computer is connected to a UPS unit during the BIOS
recovery and BIOS flash procedures.
• The BIOS crisis recovery disk should be prepared in a computer
running the Windows XP or Windows Vista OS.

Creating the Crisis Recovery disk
To create the Crisis Recovery disk:

1 Prepare a removable USB storage device with a capacity size greater than
10 MB.

Note that all data on the USB storage device will be cleared during the
creation of the crisis disk.

2 Set up a computer running the Windows XP or Windows Vista OS and plug
in the USB storage device into an available USB port.

3
4
5
6

Decompress the Crisis Package Source.
Select WINCRIS.exe and then select Run as administrator.
Keep the default settings and then click Start button.
When the pop-up warning dialog box appears, click OK to create the crisis
disk.

7 Click No if you do not want to create another crisis disk.
8 Eject and reconnect the USB removable storage device, and make sure it
contains the BIOS.wph, MINIDOS.sys, and PHLASH16.exe files.

Performing a BIOS recovery
To perform a BIOS recovery:

1 Shut down the BIOS failed-computer.
2 Connect the USB storage device containing the Crisis Recovery disk files
to the failed computer.

3 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.

The BIOS recovery process begins. When the process is complete the
computer will automatically reboot.

4 Disconnect the USB storage device from the computer.
5 Perform a BIOS flash procedure to update the BIOS firmware.

www.gateway.com

Running the Flash utility:
To run the Flash utility:

1 Rename the BIOS file as “XXXXXXX.FD”.
2 Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis
Recovery disk files.

3 Turn off the computer.
4 Insert the USB device containing the renamed BIOS file and the Crisis
Recovery disk files to any USB port.

5 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.

6 Release the Fn+Esc keys after POST.

CHAPTER 2: System utilities

Clearing a BIOS password
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap (G102) located on the system board.

UMA model

Discrete model

Gap

Default setting

Function

G102

Open (normal)

Short to clear the user and supervisor
passwords.

To clear a BIOS password:

1
2
3
4
5

Turn off the notebook and unplug all the peripherals connected to it.
Complete the steps in “Removing the battery” on page 48.
Complete the steps in “Removing the bay cover” on page 49.
Remove the memory module(s) and locate the G102 gap.
Use an electrical conductivity tool to short the two contacts on the hardware
gap together.

6 While resting the tool on the two contacts, plug one end of the AC adapter
into the DC power jack and plug one end to an electrical outlet.

7
8
9
10
11
12

Press the power button to turn on the system.
After the POST, remove the tool from the hardware gap.
Reinstall the memory module(s), battery pack, and the bay cover.
Turn on the notebook and press F2 during bootup to access the Setup utility.
Press F9 to load the system defaults.
Press F10 to save the changes you made and close the setup Utility.

www.gateway.com

Unlocking the hard drive
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock the hard drive.
To unlock a hard drive:

1 Open the computer in a DOS environment.
2 Type the following command:
A\> unlock6 XXXXX 00

3
4
5
6
7

Press Enter to display the command options.
Select option 2 (upper case ASCII code), then press Enter.
Write down the generated master password.
Reboot the computer.
In the HDD password prompt, type the master password generated in step 5,
then press Enter.

CHAPTER 2: System utilities

CHAPTER3

Replacing notebook components
• Preventing static electricity
discharge
• Preparing the work space
• Required tools
• Preparing the notebook
• Adding or replacing memory
modules
• Replacing the wireless card
• Replacing the hard drive
• Replacing the optical drive
• Replacing the keyboard cover
• Replacing the multimedia
board
• Replacing the keyboard
• Replacing the LCD panel
assembly
• Replacing the palm rest
• Replacing the speakers
• Replacing the touchpad board

• Replacing the modem board
• Replacing the USB board
• Replacing the Bluetooth
module
• Replacing the system board
• Replacing the cooling
assembly
• Replacing the processor
• Replacing the LCD front panel
• Replacing the webcam
• Replacing the LCD
• Replacing the LCD panel
hinge brackets
• Replacing the power button
board
• Replacing the Kensington lock
cap
• Replacing the microphone
• Replacing the antennas
• Replacing the LCD assembly
lid

CHAPTER 3: Replacing notebook components

Preventing static electricity discharge
Warning
To avoid exposure to dangerous electrical voltages and moving
parts, turn off your notebook, remove the battery, and unplug the
power cord and network cable before opening the case.

Warning
To prevent risk of electric shock, do not insert any object into the
vent holes of the notebook.

Important
Before performing maintenance on the notebook, you should read
and understand the information in this section.

The components inside your notebook are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:

• Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.

• Remove components from their antistatic bags only when you are ready to
•
•
•

use them. Do not lay components on the outside of antistatic bags because
only the inside of the bags provide electrostatic protection.
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
Wear a grounding wrist strap (available at most electronics stores) and attach
it to a bare metal part of your workbench or other grounded connection.
Touch a bare metal surface on your workbench or other grounded object.

Tape
Some of the procedures in this guide involve removing tape that secures cables
or components. Two types of tape are used in this notebook:

• Mylar, non-conductive tape is typically transparent, with a red or brown tint.
• Conductive tape is typically grey or silver in color.
If the existing tape cannot be reused, replace it with the same type. Make sure
the replacement tape is of the non-ESD generating kind. Do not use cellophane
tape.

www.gateway.com

Preparing the work space
Before performing maintenance on the notebook, make sure that your work space
and the notebook are correctly prepared.

• Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
•
•
•
•
•
•
•

mat.
Use a sturdy table. Make sure that the table top is wide enough to hold each
component as you remove it.
Ensure that clear lighting condition is available to make part identification
easier.
Keep your work surface free from clutter and debris that may damage
components.
Use a magnetized screwdriver for removing screws.
When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
As you remove components and screws, lay them toward the rear of your
work surface (behind the notebook) or far enough to the side that your arms
will not accidentally brush them onto the floor.
To help keep track of screws, try the following:
– Place each component’s screws in their own section of a parts sorter.
– Place each component’s screws next to the component on your work
surface.
– Print the first page of each task, then place the page toward the rear of
your work surface. As you remove screws, place the screws in their
respective section on the page.
– After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
– When you place flat-headed screws on the work surface, stand them
on their heads to prevent the screws from rolling off the table.

CHAPTER 3: Replacing notebook components

Required tools
To disassemble the notebook, you need the following tools:

• Wrist grounding strap (for ESD prevention)

• Conductive mat (for ESD prevention)
v

• Flat screwdriver
v

• Phillips screwdriver
v

• Non-marring plastic scribe
v

www.gateway.com

Preparing the notebook
To prepare the notebook for maintenance:

1
2
3
4

Make sure that the optical disc drive is empty.
Turn off the notebook.
Close the LCD panel.
Disconnect the AC adapter.

5 Disconnect the network cable and all peripheral devices connected to the
notebook.

6 Make sure there is no memory card on the card reader slot. To remove a
memory card:

a Push against the card, as if you were pushing it further into the slot,
letting the card spring out

b Pull the memory card out of its slot.

CHAPTER 3: Replacing notebook components

Removing the battery
To remove the battery:

1 Turn the notebook over so the base is facing up.
2 Slide the battery lock to the unlocked position.

3 Slide the battery release latch (a), then remove the battery out of the
notebook (b).

Note
The battery is highlighted with a yellow circle in the above image.
Follow local regulations for battery disposal.

www.gateway.com

Removing the bay cover
To remove or replace components located on the lower bay, you need to remove
the bay cover first.
Tools you need to complete this task:

Phillips #0 screwdriver

Non-marring plastic scribe

To remove the bay cover:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Turn the notebook over so the base is facing up.
3 Loosen the bay cover screws (these screws cannot be removed).

4 Insert a non-marring plastic scribe on the cover’s notch to release the cover
from the computer, and then remove the cover.

CHAPTER 3: Replacing notebook components

Adding or replacing memory modules
Important
Use only memory modules designed for this Gateway notebook.

Tools you need to complete this task:

Phillips #0 screwdriver

Non-marring plastic scribe

To add or replace memory modules:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Complete the steps in “Removing the bay cover” on page 49.
3 If you are replacing a memory module, go to step 4.
If you installing an additional memory module, go to step 6.

4 Use a non-marring plastic scribe to push out the latches on both sides of
the memory slot until the module tilts upward.

Remove the memory module from its slot.

www.gateway.com

6 Insert the new memory module at a 30° angle into an empty memory slot,
and then press it down until it clicks into place.

The module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in
the memory slot.

7 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the wireless card
Tools you need to complete this task:

Phillips #0 screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (wireless card)

To replace the wireless card:

1
2
3
4

Complete the steps in “Preparing the notebook” on page 47.
Complete the steps in “Removing the bay cover” on page 49.
Detach the bar code sticker covering the antenna cables.
Unplug the antenna cables. Note which color cable corresponds to each of
the connectors.
Important
The number of antenna cables varies depending on the type
of wireless card installed on the notebook. IEEE 802.11n
cards typically have three antenna cables. Other types of
wireless cards usually have only two antenna cables.

5 Move the antenna cables away from the wireless card screw.

www.gateway.com

6 Remove the screw securing the wireless card.

7 Pull the card out of the slot.

8 Insert the new wireless card at a 30° angle into the empty Mini Card slot.
The card is keyed so it can only be inserted in one direction. If the card does
not fit, make sure that the notch in the card lines up with the tab in the card
slot.

9 Secure the new wireless card with the screw removed in step 6.
10 Reconnect the antenna cables to the connectors.
11 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the hard drive
Tools you need to complete this task:

Phillips #0 screwdriver

Non-marring plastic scribe

Screws removed during this task:

•
•

1 black M2×5 (hard drive)
2 chrome M3×3 (hard drive bracket)

To replace the hard drive:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Complete the steps in “Removing the bay cover” on page 49.
3 Remove the hard drive screw.

Grasp the black mylar tab and use it to disengage the hard drive from its connector,
and then remove the drive from its compartment.

www.gateway.com

5 If your new hard drive already includes the hard drive bracket, go to step 8.
If you need to use the bracket from the old hard drive, go to step 6.

6 Remove the screws that secure the hard drive bracket, and then detach the
bracket from the drive.

7 Place the bracket on the new drive and secure it with the two screws removed
in step 6.

8 Slide the new hard drive into the hard drive compartment and make sure
it’s properly engaged to the SATA1 connector.

9 Secure the new drive to the system board with the screw removed in step 6.
10 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the optical drive
Tools you need to complete this task:

Phillips #0 screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2.5×6 (optical drive)

•

1 chrome M2×3 (optical drive bracket)

To replace the optical drive:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Complete the steps in “Removing the bay cover” on page 49.
3 Remove the optical drive screw.

4 Use the non-marring plastic scribe to carefully push the optical drive out of
the drive bay, and then slide the drive out.

www.gateway.com

5 If your new optical drive already has it’s own bracket and bezel, go to step 10.
If you need to use the bracket and bezel from the old optical drive, perform
steps 6–9 as necessary.

6 Detach the bezel from the old optical drive.

7 Remove the screws that secure the optical drive bracket, and then detach
the bracket from the drive.

8 Attach the bezel to the new optical drive.
9 Attach the bracket to the new optical drive and secure it with the screw
removed in step 7.

10 Slide the new optical drive into the drive bay and make sure it’s properly
engaged to the ODD1 connector.

11 Secure the new drive to the system board with the screw removed in step 3.
12 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the keyboard cover
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

3 black M2.5×6 (keyboard cover)

To replace the keyboard cover:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Complete the steps in “Removing the battery” on page 48.
3 Remove the screws securing the keyboard cover.

4 Turn the notebook over and open the LCD panel to its fully extended position.
5 Insert a small flat-blade screwdriver or non-marring scribe between the LCD
hinge side and the keyboard cover, and carefully pry the cover up.

www.gateway.com

Caution
The keyboard cover is connected to the notebook through the
multimedia board cable. Disconnect this cable first before pulling the
cover away from the palm rest assembly.

6 Detach the keyboard cover from the palm rest assembly and turn it over the
keyboard to access its underside (a).

Open the multimedia board cable connector (b) and disconnect the cable (c).

7 If you will be using the multimedia board from the old keyboard cover, remove
it by performing steps 3 and 4 of the “Replacing the multimedia board”
procedure on page 60.

8 Secure the multimedia board, with the connector facing up, on the new
keyboard cover.

9 Insert the multimedia cable to its connector on the multimedia board, then
close the clip to lock the cable in place.

10 Insert the tabs on the front side of the keyboard cover into the slots located
on the top corners of the palm rest assembly, then press down on the back
part.

11 Press down on the cover until it clicks in place.
The keyboard cover is correctly mounted when you can run you finger along
the sides of the cover and find no gaps.

12 Close the LCD panel and turn the notebook over so the base is facing up.
13 Secure the keyboard cover with the screws removed in step 3.
Caution
If the cover is not correctly installed, your notebook could be
damaged when you try to close the LCD panel.

14 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the multimedia board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

3 black M2.5×6 (keyboard cover)

To replace the multimedia board:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the keyboard cover by performing steps 2–6 of the “Replacing the
keyboard cover” procedure on page 58.
Caution
The multimedia board is glued to the keyboard cover. Remove this
board only if it is defective.

3 Insert a small flat-blade screwdriver or non-marring scribe between the

multimedia board and the keyboard cover’s underside, and carefully pry the
board loose.

4 Remove the multimedia board from the keyboard cover.
Note

A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.

www.gateway.com

5 Secure the new multimedia board, with the connector facing up, on the
keyboard cover.

6 Insert the multimedia cable to its connector on the multimedia board, then
close the clip to lock the cable in place.

7 Insert the tabs on the front side of the keyboard cover into the slots located
on the top corners of the palm rest assembly, then press down on the back
part.

8 Press down on the cover until it clicks in place.
The keyboard cover is correctly mounted when you can run you finger along
the sides of the cover and find no gaps.

9 Close the LCD panel and turn the notebook over so the base is facing up.
10 Secure the keyboard cover with the screws removed in step 3 of the
“Replacing the keyboard cover” procedure on page 58.
Caution
If the cover is not correctly installed, your notebook could be
damaged when you try to close the LCD panel.

11 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the keyboard
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

3 black M2.5×6 (keyboard cover)

To replace the keyboard:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the keyboard cover by performing steps 2–6 of the “Replacing the
keyboard cover” procedure on page 58.
Caution
The keyboard is connected to the notebook through the keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest.

3 Lift the back edge of the keyboard slightly, then carefully slide it toward the
LCD panel to release the keyboard retaining tabs from the palm rest.

4 Flip the keyboard over onto the touchpad area to access to the keyboard
cable (a).

Open the keyboard cable connector (b) and disconnect the cable (c).

www.gateway.com

5 Insert the retaining tabs of the new keyboard into the slots located on the
top side of the touchpad area.

6 Reach underneath the keyboard and insert the keyboard cable to its system
board connector, then close the clip to lock the cable in place.
Important
The keyboard cable is correctly oriented if it is not twisted.

7 Gently press the keyboard down until it is flat all the way across.
8 Reinstall the keyboard cover by performing steps 9–13 of the “Replacing the
keyboard cover” procedure on page 58.

9 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the LCD panel assembly
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

To replace the LCD panel assembly:

1 Complete the steps in “Preparing the notebook” on page 47.
2 If the notebook has a wireless card installed, complete the steps in

“Removing the bay cover” on page 49, and then unplug the antenna cables.
If there’s no wireless card installed, proceed to step 5.

3 Remove the keyboard by performing steps 2–4 of the “Replacing the
keyboard” procedure on page 62.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.

4 Turn the notebook over so the base is facing up.
5 Remove the base screws that secure the LCD panel hinges.

www.gateway.com

6 Turn the notebook over again so the palm rest is facing up.
7 Disconnect the LCD, webcam, and microphone cables from their system board
connectors.

Release the LCD, webcam, and microphone cables from their latches.

9 If the notebook has a wireless card installed, note the antenna cable routing
for later reference and then perform step 10 to release the antenna cables
from the palm rest.
If there’s no wireless card installed, proceed to step 11 to disconnect the
power button board cable.

CHAPTER 3: Replacing notebook components

10 Release the antenna cables from their palm rest latches, and then pull them
out from underneath the computer.

Disconnect the power button board cable from its system board connector, and then
release it from its palm rest latches.

12 Carefully open the LCD panel to its fully extended position.
13 Move the LCD, webcam, and microphone cables away from the top hinge screws.
14 Remove the top hinge screws securing the LCD assembly.

www.gateway.com

15 Lift the LCD panel assembly up and away from the notebook.

16 Position the new LCD panel assembly on the notebook, and then secure it
with the hinge screws removed in step 14.

17 If the notebook has a wireless card installed, proceed to step 18 to arrange
the antenna cables.

If there’s no wireless card installed, proceed to step 19 to reconnect the
power button board cable.

18 Refer to the antenna cable routing note made on step 9 and secure the

antenna cables to the palm rest before pulling the ends downward to the
wireless card compartment.

19 Arrange the power button cable on the palm rest and reconnect it to its
system board connector.

20 Arrange the LCD, webcam, and microphone cables on the palm rest and
reconnect them to their system board connectors.

21 Close the LCD panel and turn the notebook over so the base is facing up.
22 If the notebook has a wireless card installed, reconnect the antenna cables
and then reinstall the bay cover.

23 Return the base hinge screws removed in step 5.
24 Turn the notebook over so the palm rest is facing up.
25 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

26 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the palm rest
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)

To replace the palm rest:

1
2
3
4

Complete the steps in “Preparing the notebook” on page 47.
Complete the steps in “Removing the bay cover” on page 49.
If the notebook has a wireless card installed, unplug the antenna cables.
Remove the hard drive screw, and then remove the hard drive from its
compartment.

www.gateway.com

5 Remove the optical drive screw.

6 Remove the keyboard cover by performing steps 2–6 of the “Replacing the
keyboard cover” procedure on page 58.

7 Remove the keyboard by performing steps 3 and 4 of the “Replacing the
keyboard” procedure on page 62.

8 Remove the LCD panel assembly by performing steps 5–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

Disconnect the speaker cable from the system board.

10 Open the multimedia cable connector (a) and disconnect the cable (b).

CHAPTER 3: Replacing notebook components

11 Open the touchpad cable connector (a) and disconnect the cable from the
system board (b).

12 Turn the notebook over so the base is facing up.
13 Remove the screws securing the palm rest on the base side.

14 Turn the notebook over again so the palm rest is facing up.
15 Remove the screws securing the palm rest on the top side.

www.gateway.com

16 Locate the small gaps on the top side of the palm rest and insert a small

flat-blade screwdriver or non-marring scribe into each gap to separate the
palm rest from the base enclosure.

17 Once the top side is separated, pry loose the left and right sides of the palm
rest, and finally the bottom side until all the palm rest retaining tabs have
been released.

18 Lift the palm rest assembly from the base enclosure.

19 Place the new palm rest assembly on top of the base enclosure and press
it down on all sides until it snaps into place.

20 Reconnect the speaker, multimedia, and touchpad cables to their respective
system board connectors.

21 Secure the palm rest assembly with the screws removed in steps 13 and 15.
22 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

23 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

24 Return the optical screw drive in its place.
25 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

26 If you have disconnected any wireless antennas, reconnect them now.
27 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the speakers
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•
•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)
2 chrome M2×3 (speakers)

To replace the speakers:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the palm rest by performing steps 2–18 of the “Replacing the palm
rest” procedure on page 68.

3 Turn the palm rest over so that its underside is facing up.
4 Peel off the tape covering the left speaker screw.

www.gateway.com

5 Remove the speaker screws.

6 Release the speaker cable from the palm rest, and then remove the
speakers.

7 Position the new speakers on the palm rest.
8 Secure the speakers with the screws removed in step 5 and cover it with
the tape that was detached in step 4.

9 Secure the speaker cable on the palm rest latches
10 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

12 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

13 Return the optical screw drive in its place.
14 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

15 If you have disconnected any wireless antennas, reconnect them now.
16 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the touchpad board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)

To replace the touchpad board:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the palm rest by performing steps 2–18 of the “Replacing the palm
rest” procedure on page 68.

3 Turn the palm rest over so that its underside is facing up.
4 Open the touchpad board cable connector (a) and disconnect the cable (b).

www.gateway.com

5 Remove the touchpad cable from the palm rest.

6 Peel off the tape protecting the touchpad board.

7 Note the orientation of the touchpad board for later reference in installing
the new touchpad board.

CHAPTER 3: Replacing notebook components

8 Insert a small flat-blade screwdriver or non-marring scribe between the

touchpad board and the palm rest’s underside, and carefully pry the board
loose.

9 Remove the touchpad board from the palm rest.
Note

A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.

10 Observing the same orientation as the old touchpad board, secure the new
board on the palm rest.

11 Cover the new touchpad board with the tape removed in step 6.
12 Insert the touchpad cable to the touchpad board cable connector, and then
close the clip to lock the cable in place.

13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

16 Return the optical screw drive in its place.
17 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

18 If you have disconnected any wireless antennas, reconnect them now.
19 Reinstall the bay cover.

www.gateway.com

Replacing the modem board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)
1 black M2×4 (modem board)

To replace the system board:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Complete the steps in “Removing the battery” on page 48.
3 Remove the memory from the old system board and install it on the new
system board by following the instructions in the “Adding or replacing
memory modules” section on page 50.

4 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 52.

5 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 54.

6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 56.

7 Remove the palm rest by following steps 6–18 of the “Replacing the palm
rest” procedure on page 68.

CHAPTER 3: Replacing notebook components

8 Disconnect the modem cable from the modem board.

9 Remove the modem board screw.

10 Remove the old modem board from the system board.

www.gateway.com

11 Connect the modem cable to the new modem board, and then attach to board
to its system board connector.

12 Secure the new modem board with the screw removed in step 9.
13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

14 Reinstall the LCD panel assembly by following the steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

16 Close the LCD panel and turn the notebook over so the base is facing up.
17 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 56.

18 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

19 If you have disconnected any wireless antennas, reconnect them now.
20 Reinstall the bay cover.
21 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the USB board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)

To replace the USB board:

1
2
3
4
5

Complete the steps in “Preparing the notebook” on page 47.
Complete the steps in “Removing the battery” on page 48.
Complete the steps in “Removing the bay cover” on page 49.
If the notebook has a wireless card installed, unplug the antenna cables.
Remove the hard drive screw, and then remove the hard drive from its
compartment.

www.gateway.com

6 Remove the optical drive screw.

7 Remove the palm rest by performing steps 6–18 of the “Replacing the palm
rest” procedure on page 68.

8 Disconnect the USB board and modem board cables from the USB board.

9 Remove the USB board screw.

10 Remove the USB board from the base enclosure.

CHAPTER 3: Replacing notebook components

11 Place the new USB board in the base enclosure and secure it with the screw
removed in step 9.

12 Connect the USB board and modem board cables to the new USB board.
13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

16 Close the LCD panel and turn the notebook over so the base is facing up.
17 Return the optical screw drive in its place.
18 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

19 If you have disconnected any wireless antennas, reconnect them now.
20 Reinstall the bay cover.
21 Reinstall the battery.

www.gateway.com

Replacing the Bluetooth module
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)

To replace the Bluetooth module:

1
2
3
4
5

CHAPTER 3: Replacing notebook components

6 Remove the optical drive screw.

7 Remove the palm rest by performing steps 6–18 of the “Replacing the palm
rest” procedure on page 68.

8 Disconnect the Bluetooth cable from the Bluetooth module.

9 Release the Bluetooth module from the tabs securing it.

www.gateway.com

10 Secure the new Bluetooth module on the base enclosure and connect the
Bluetooth cable to it.

11 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

14 Close the LCD panel and turn the notebook over so the base is facing up.
15 Return the optical screw drive in its place.
16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

17 If you have disconnected any wireless antennas, reconnect them now.
18 Reinstall the bay cover.
19 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the system board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)
1 black M2×4 (system board)

To replace the system board:

5 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
hard drive” procedure on page 54.

6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 56.

7 Remove the palm rest by following steps 6–18 of the “Replacing the palm
rest” procedure on page 68.

8 Remove the modem board by following steps 8–10 of the “Replacing the

modem board” procedure on page 77, then disconnect the Bluetooth module
cable from its system board connector.

www.gateway.com

9 Disconnect the USB board cable from its system board connector.

10 Remove the system board screw.

UMA model

Discrete model

11 Carefully remove the system board from the base enclosure.

Discrete model
UMA model

Note

A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the previous image. Follow the local
regulations for disposing this type of circuit board.
The RTC battery has been highlighted with a yellow circle in the
previous image. Detach the RTC battery and follow the local
regulations for disposing it.

CHAPTER 3: Replacing notebook components

12 Turn the system board over and remove the cooling assembly by performing
steps 4–7 of the “Replacing the cooling assembly” procedure on page 89.

13 If your new system board does not include a processor, remove the

processor from the old system board and install it on the new system board
by performing steps 4–7 in the “Replacing the processor” section on page 92.

14 Reinstall the cooling assembly by performing steps 9–12 of the “Replacing
the cooling assembly” procedure on page 89.

15 Place the new system board in the base enclosure and secure it with the
screw removed in step 9.

16 Reconnect the USB board and Bluetooth module cables to their system
board connectors.

17 Reinstall the modem module by performing steps 11–12 of the “Replacing
the modem board” procedure on page 77.

18 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

19 Reinstall the LCD panel assembly by following the steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

20 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

21 Close the LCD panel and turn the notebook over so the base is facing up.
22 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 56.

23 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

24 If you have disconnected any wireless antennas, reconnect them now.
25 Reinstall the bay cover.
26 Reinstall the battery.

www.gateway.com

Replacing the cooling assembly
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Additional materials you need to complete this task:
• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)
1 black M2×4 (system board)

To replace the cooling assembly:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the system board by performing steps 2–11 of the “Replacing the
system board” procedure on page 86.

3 Turn the system board over to access the cooling fan cable.
4 Disconnect the cooling fan cable from its system board connector.

Discrete model

UMA model

CHAPTER 3: Replacing notebook components

5 Loosen the spring-loaded captive screws securing the cooling assembly.
Follow the screw sequence indicated on the below images.

Discrete model

UMA model

6 Remove the cooling assembly from the system board.

Discrete model

UMA model

7 Lay the cooling assembly down in an upright position to avoid tainting your
work space with thermal grease.

www.gateway.com

8 Remove the barcode sticker on top of the processor.

Discrete model

UMA model

9 Moisten a soft cloth with isopropyl alcohol and clean the processor die to

remove any thermal grease residue. Wipe the die surface several times to
make sure that no particles or dust contaminants are evident. Allow the
alcohol to evaporate before continuing.
Caution
Do not touch the contact surface of the new cooling assembly nor
the processor dire as this may leave dead skin cells or oils from
your finger that can result in poor thermal grease performance.

10 Apply just enough thermal grease to evenly coat the surface of the processor
die.

11 Place the new cooling assembly on the system board and tighten its captive

screws to secure it in place. Follow the sequence of the number beside each
screw when securing the cooling assembly.

12 Reconnect the cooling fan cable to its system board connector.
13 Reinstall the system board by performing steps 15 and 16 of the “Replacing
the system board” procedure on page 86.

14 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

15 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

16 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

17 Close the LCD panel and turn the notebook over so the base is facing up.
18 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 56.

19 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

20 If you have disconnected any wireless antennas, reconnect them now.
21 Reinstall the bay cover.
22 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the processor
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Additional materials you need to complete this task:
• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinge - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinge - top)

•
•
•

10 M2.5×6 black (palm rest - base side)
3 M2.5×6 black (palm rest - top side)
1 black M2×4 (system board)

To replace the processor:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the cooling assembly by performing steps 2–7 of the “Replacing
the cooling assembly” procedure on page 89.

3 Remove the barcode sticker on top of the processor.

Discrete model

UMA model

www.gateway.com

4 Use a flat-blade screwdriver to turn the processor lock screw
counter-clockwise.

Discrete model

UMA model

5 Remove the old processor from the system board.

Discrete model

UMA model

6 Align pin 1 of the new processor (indicated by the gold arrow on the corner
of the processor) with the beveled corner of the processor socket.

The processor will easily fit into the socket if you oriented it properly.

7 Use a flat-blade screwdriver to turn the lock screw 180° clockwise to secure
the processor in place.

8 Apply just enough thermal grease to evenly coat the surface of the processor
die.

9 Reinstall the cooling assembly by performing steps 9–12 of the “Replacing
the cooling assembly” procedure on page 89.

10 Reinstall the system board by performing steps 15 and 16 of the “Replacing
the system board” procedure on page 86.

11 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
rest” procedure on page 68.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

14 Close the LCD panel and turn the notebook over so the base is facing up.

CHAPTER 3: Replacing notebook components

15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 56.

16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.

17 If you have disconnected any wireless antennas, reconnect them now.
18 Reinstall the bay cover.
19 Reinstall the battery.

www.gateway.com

Replacing the LCD front panel
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

To replace the LCD front panel:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the rubber inserts from the corners of the LCD front panel.

CHAPTER 3: Replacing notebook components

4 Remove the LCD front panel screws.

5 Remove the LCD hinge cover screws.

6 Carefully pry loose the front panel from the LCD assembly lid. Start on the
top side (a), continue to the left and right sides (b), and finally the bottom
side (c).

www.gateway.com

7 Remove the front panel.

8 Place the new front panel on top of the LCD assembly lid.
Make sure that the LCD, webcam, microphone, antenna, and power button
cables are properly routed on the hinge sides.

9 Press the front panel on all sides until it snaps into place.
Make sure that there is no gap the between the front panel and the LCD
assembly lid.

10 Secure the front panel with screws removed in steps 4 and 5.
11 Return the LCD front panel rubber inserts to their places.
12 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

13 Turn the notebook over so the palm rest is facing up.
14 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

15 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the webcam
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•
•

2 chrome M2×4 (LCD hinge covers)
4 black M2.5×6+Nylok (LCD front panel)

To replace the webcam:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Disconnect the webcam board cable.

www.gateway.com

5 Place the new webcam on the top side of the LCD assembly lid.
6 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.

7 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

8 Turn the notebook over so the palm rest is facing up.
9 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

10 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the LCD
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

•

4 chrome M2×3 (LCD panel brackets)

To replace the LCD:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Release the LCD, webcam, microphone, antenna, and power button from
their LCD assembly lid latches.

100

www.gateway.com

5 Disconnect the webcam cable from the webcam board.

6 Remove the LCD hinge screws.

7 Remove the LCD from the LCD assembly lid.

8 Lay the LCD on its front to access the LCD-webcam cable.

101

CHAPTER 3: Replacing notebook components

9 Detach the LCD-webcam from the LCD’s underside (a) and disconnect it
from the LCD PCB (b).

10 Remove the screws securing the LCD panel brackets.

11 Attach the LCD panel brackets and the LCD cable to the new LCD.
12 Place the new LCD on the LCD assembly lid and secure it with the screws
removed in step .

13 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

15 Turn the notebook over so the palm rest is facing up.
16 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

17 Reinstall the battery.

102

www.gateway.com

Replacing the LCD panel hinge brackets
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

•

4 chrome M2×3 (LCD panel brackets)

To replace the LCD:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
procedure on page 100.

5 Remove the screws securing the LCD panel brackets.

103

CHAPTER 3: Replacing notebook components

6 Attach the new LCD panel brackets to the LCD.
7 Place the LCD on the LCD assembly lid and secure it with the screws
removed in step .

8 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

9 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

10 Turn the notebook over so the palm rest is facing up.
11 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

12 Reinstall the battery.

104

www.gateway.com

Replacing the power button board
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

To replace the power button board:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
procedure on page 100.

105

CHAPTER 3: Replacing notebook components

5 Note the orientation of the power button board for later reference and then
remove the board from the LCD assembly lid.

6 Disconnect the power button cable from the board.

7 Connect the power button cable to the new power button board.
8 Position the new power button board on the LCD assembly lid making sure
it is in the same orientation noted on step 5.

The board should fit snugly against the spring to ensure proper contact when
pressing the power button.

9 Place the LCD back on the LCD assembly lid.
10 Return the hinge screws to their places.
11 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

13 Turn the notebook over so the palm rest is facing up.
14 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

15 Reinstall the battery.

106

www.gateway.com

Replacing the Kensington lock cap
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•
•
•

2 chrome M2×4 (LCD hinge covers)
4 black M2.5×6+Nylok (LCD front panel)
3 black (Kensington lock cap)

To replace the Kensington lock cap:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Move the LCD, webcam, microphone, and antenna cables away from the
Kensington lock cap screws.

107

CHAPTER 3: Replacing notebook components

5 Note the orientation of the Kensington lock cap for later reference and then
remove the screws securing it.

6 Detach the Kensington lock cap from the left hinge.

7 Position the new Kensington lock cap on the left hinge making sure it is in
the same orientation noted on step 5.

8 Secure the cap with the screws removed in step 5.
9 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

10 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

11 Turn the notebook over so the palm rest is facing up.
12 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

13 Reinstall the battery.

108

www.gateway.com

Replacing the microphone
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

To replace the microphone:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
procedure on page 100.

5 Release the microphone cable from the adhesive tabs securing it.

109

CHAPTER 3: Replacing notebook components

6 Remove the microphone from the LCD assembly lid.

7 Place the new microphone on the LCD assembly lid and secure its cable
on the adhesive tabs.

8 Place the LCD back on the LCD assembly lid.
9 Return the hinge screws to their places.
10 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

12 Turn the notebook over so the palm rest is facing up.
13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

14 Reinstall the battery.

110

www.gateway.com

Replacing the antennas
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

To replace the antennas:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
procedure on page 100.

5 Release the antenna cables from the adhesive tabs securing them.

111

CHAPTER 3: Replacing notebook components

6 Carefully pry the antenna boards loose from the LCD assembly lid to remove
the antennas.

7 Secure the new antenna on the LCD assembly lid and route their cables
underneath the adhesive tabs.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

12 Turn the notebook over so the palm rest is facing up.
13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

14 Reinstall the battery.

112

www.gateway.com

Replacing the LCD assembly lid
Tools you need to complete this task:

Phillips #0 screwdriver

Flat screwdriver

Non-marring plastic scribe

Screws removed during this task:

•

1 black M2×5 (hard drive)

•

1 black M2.5×6 (optical drive)

•

3 black M2.5×6 (keyboard cover)

•

2 black M2.5×6 (LCD panel hinges - bottom)

•

2 black M2.5×6+Nylok (LCD panel hinges - top)

•

4 black M2.5×6+Nylok (LCD front panel)

•

2 chrome M2×4 (LCD hinge covers)

•

4 black M2.5×6+Nylok (LCD front panel)

•

4 black M2.5×5 (LCD panel hinges)

To replace the antennas:

1 Complete the steps in “Preparing the notebook” on page 47.
2 Remove the LCD panel assembly by performing steps 2–15 of the
“Replacing the LCD panel assembly” procedure on page 64.

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
procedure on page 100.

5 If you are going to use the same Kensington lock cap, power button

assembly, webcam, microphone and wireless antennas, remove these items
from the old LCD assembly lid and attach them to the new one. Refer to
the related replacement procedure on previous pages for instructions.

6 Place the LCD on the new LCD assembly lid.
7 Return the hinge screws to their places.

113

CHAPTER 3: Replacing notebook components

8 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.

9 Reinstall the LCD panel assembly by performing steps 16–23 of the
“Replacing the LCD panel assembly” procedure on page 64.

10 Turn the notebook over so the palm rest is facing up.
11 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.

12 Reinstall the battery.

114

CHAPTER4

Troubleshooting

•
•
•
•
•
•
•
•

Diagnosing problems
System test procedures
Power-On Self-Test (POST) error message
Index of error messages
Phoenix BIOS beep codes
Symptom-to-FRU error messages
Intermittent problems
Undetermined problems

115

CHAPTER 4: Troubleshooting

Diagnosing problems
Use the following procedure as a guide for diagnosing notebook problems.
Important

The diagnostic tests are intended to test only Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid
system responses.

1 Obtain the failing symptoms in as much detail as possible.
2 Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.

3 Use the following table with the verified symptom to determine which page
to go to.

Symptoms (Verified)

Go To

Power failure. (The power indicator does
not go on or stay on.)

“Testing the power system” on page 118

POST does not complete. No beep or
error codes are indicated.

POST detects an error and displayed
messages on screen.

“Index of error messages” on page 121

Other symptoms (LCD display problems
or others).

“Power-On Self-Test (POST) error message”
on page 120

Symptoms cannot be re-created
(intermittent problems).

n
n

116

“Power-On Self-Test (POST) error
message” on page 120
“Undetermined problems” on page 133

Use the customer-reported symptoms and
go to “Power-On Self-Test (POST) error
message” on page 120
“Intermittent problems” on page 132
“Undetermined problems” on page 133

www.gateway.com

System test procedures
Testing the optical drive
Use the following procedure to isolate a problem in an optical drive controller,
driver, or drive.
Important

Make sure that the CD-ROM does not have any label attached to it. The
label can cause damage to the drive or can cause the drive to fail.

To test the optical drive:

1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the CD-ROM Test and see if the test completes successfully.
3 Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:

4 Reconnect the external optical drive to a USB jack.
5 Replace the external optical drive.
6 Replace the system board.

Testing the keyboard or auxiliary input device
If the internal keyboard does not work or an unexpected character appears, make
sure that the flexible cable extending from the keyboard is correctly seated in the
connector on the system board. If the keyboard cable is connected correctly, run
the Keyboard Test.
Important

Disconnect any external keyboards before testing the built-in keyboard.

If the tests detect a keyboard problem, do the following one at a time.
To correct the problem:

1 Reconnect the keyboard cable to the system board.
2 Replace the keyboard.
3 Replace the system board.
Important

Do not replace a non-defective FRU.

The following auxiliary input devices are supported by this notebook:
• Numeric keypad
• External keyboard
If any of these devices do not work, reconnect the cable connector and repeat
the failing operation.

117

CHAPTER 4: Troubleshooting

Testing the memory
Memory errors can stop your programs, show error messages on the screen, or
hang the system.
To test the memory:
1 Boot from the diagnostics diskette and start the diagnostics program.

2 Run the Memory Test and see if the test completes successfully.
3 Press F2 in the test items.
4 Follow the instructions in the message window.
Important

Make sure that each memory card is fully installed into the connector.
A loose connection can cause an error.

Testing the power system
To test for a power problem:
• Turn on the notebook using each of the following power sources:
• Remove the battery pack, connect the power adapter, then make sure
that the notebook turns on using AC power.
• Disconnect the power adapter, install a charged battery pack, then make
sure that power is supplied by the battery pack.
If you suspect a power problem, complete the appropriate power supply check:
• “Check the power adapter” on page 118
• “Check the battery pack” on page 119

Check the power adapter
Unplug the power adapter cable from the notebook and measure the output
voltage at the power adapter cable plug. See the following figure.
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground

• If the voltage is not correct, replace the power adapter.
• If the voltage is within the range, do the following:
• Replace the system board.
• If the problem is not corrected, see “Undetermined problems” on page
133.

• If the power-on indicator does not light up, check the power adapter’s
power cord for correct continuity and installation.

• If the operational charge does not work, see “Check the battery pack”
on page 119.
Important

An audible noise from the power adapter does not always indicate
a defect.

118

www.gateway.com

Check the battery pack
To check the battery pack using software:
1 Open Power Management in the Windows Control Panel.

2 In Power Meter, make sure that the parameters shown for Current Power
Source and Total Battery Power Remaining are correct.

3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify
first the problem is on recharging or discharging.

To check the battery pack using hardware:
1 Turn off the notebook.

2 Remove the battery pack and measure the voltage between battery terminals
1 (+) and 6 (ground).

3 If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
Important

To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when installed
in the notebook.

If the battery status indicator does not light up, remove the battery pack and let
it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge
indicator still does not light up, replace the DC/DC charger board.

Testing the touchpad
If the touchpad doesn’t work, do the following actions one at a time to correct the
problem.
To test the touchpad:

1 Reconnect the touchpad cables.
2 Replace the touchpad.
3 Replace the system board.
Important

Do not replace a non-defective FRU.

After you use the touchpad, the pointer may drift on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure is
applied to the touchpad pointer. This symptom is not a hardware problem. No
service actions are necessary if the pointer movement stops in a short period of
time.

119

CHAPTER 4: Troubleshooting

Power-On Self-Test (POST) error
message
The POST error message index lists the error message and their possible causes.
The most likely cause is listed first.
Important

Perform the FRU replacement or actions in the sequence shown in the
FRU/Action column. If the FRU replacement does not solve the problem, put the
original part back in the notebook. Do not replace a non-defective FRU.

This index can also help you determine the next possible FRU to be replaced when
servicing a notebook.
If the symptom is not listed, see “Undetermined problems” on page 133.
The following lists the error messages that the BIOS displays on the screen and
the error symptoms classified by function.
Important

Most of the error messages occur during POST. Some of them display
information about a hardware device, such as the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.

Important

If the system fails after you make changes in the BIOS Setup Utility menus,
reset the notebook, enter Setup, and install Setup defaults or correct the error.

120

www.gateway.com

Index of error messages
Error codes
Error Codes

Error Messages

006

Equipment Configuration Error
Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes are shown before “Equipment Configuration Error”)

010

Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

070

Real Time Clock Error

071

CMOS Battery Bad

072

CMOS Checksum Error

110

System is disabled. An incorrect password was entered.

Battery is critically low. In this situation BIOS issues four short beeps, then shuts the system
down. No message is displayed.

Temperature is critically high. In this situation BIOS shuts the system down. No message is
displayed.

Error messages
Error Messages

FRU/Action Sequence

Failure Fixed Disk

n
n

Reconnect the hard disk drive connector.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the hard disk drive.
Test or replace the system board.

Stuck Key

See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard error

See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard Controller Failed

See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard locked - Unlock key switch

Unlock the external keyboard.

Monitor type does not match CMOS - Run Setup

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.

Shadow RAM Failed at offset: nnnn

n
n

System RAM Failed at offset: nnnn

n
n

Extended RAM Failed at offset: nnnn

n
n

Test or replace the BIOS ROM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.

System battery is dead - Replace and run Setup

Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.

System CMOS checksum bad - Default
configuration used

Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.

121

CHAPTER 4: Troubleshooting

Error Messages

FRU/Action Sequence

System timer error

Real time clock error

Previous boot incomplete - Default configuration
used

Memory size found by POST differed from
CMOS

n
n

Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the SO-DIMM.
Test or replace the system board.

Diskette drive A error

Incorrect Drive A type - run SETUP

Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility

System cache error - Cache disabled

Test or replace the system board.

CPU ID:

Test or replace the system board.

DMA Test Failed

n
n

Software NMI Failed

n
n

Fail-Safe Timer NMI Failed

n
n

Device Address Conflict

Allocation Error for device

Failing Bits: nnnn

n
n
n

Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility.

Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Test or replace the SO-DIMM.
Test or replace the BIOS ROM.
Test or replace the system board.

Fixed Disk n

None

Invalid System Configuration Data

n
n

122

Test or replace the BIOS ROM.
Test or replace the system board.

www.gateway.com

Error Messages

FRU/Action Sequence

I/O device IRQ conflict

Operating system not found

n
n
n

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
Test or replace the system board.
Run the BIOS Setup Utility and see if fixed disk and drive A: are
properly identified.
Test or replace the diskette drive
Test or replace the hard disk drive
Test or replace the system board

No-beep error messages
No-beep Error Messages

FRU/Action in Sequence

No beep, power-on indicator turns off and LCD
is blank.

n
n
n
n

No beep, power-on indicator turns on and LCD
is blank.

n
n
n
n
n
n
n

No beep, power-on indicator turns on and LCD
is blank. But you can see POST on an external
CRT.

n
n
n
n
n
n

No beep, power-on indicator turns on and a
blinking cursor shown on LCD during POST.

No beep during POST but system runs correctly.

Test the power source (battery pack and power adapter). See “Testing
the power system” on page 118.
Make sure that every connector is connected tightly and correctly.
Reconnect the SO-DIMM.
Test or replace the LED board.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 118.
Reconnect the LCD connector
Check the hard disk drive.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Reconnect the LCD connectors.
Check the LCD inverter ID.
Check the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Make sure that every connector is connected tightly and correctly.
Test or replace the system board.
Test or replace the speaker.
Test or replace the system board.

123

CHAPTER 4: Troubleshooting

Phoenix BIOS beep codes
Code

Beeps

POST Routine Description

02h

Verify Real Mode

03h

Disable Non-Maskable Interrupt (NMI)

04h

Get CPU type

06h

Initialize system hardware

08h

Initialize chipset with initial POST values

09h

Set IN POST flag

0Ah

Initialize CPU registers

0Bh

Enable CPU cache

0Ch

Initialize caches to initial POST values

0Eh

Initialize I/O component

0Fh

Initialize the local bus IDE

10h

Initialize Power Management

11h

Load alternate registers with initial POST values

12h

Restore CPU control word during warm boot

13h

Initialize PCI Bus Mastering devices

14h

Initialize keyboard controller

16h

1-2-2-3

BIOS ROM checksum

17h

Initialize cache before memory autosize

18h

8254 timer initialization

1Ah

8237 DMA controller initialization

1Ch

Reset Programmable Interrupt Controller

20h

1-3-1-1

Test DRAM refresh

22h

1-3-1-3

Test 8742 Keyboard Controller

24h

Set ES segment register to 4 GB

26h

Enable A20 line

28h

Autosize DRAM

29h

Initialize POST Memory Manager

2Ah

Clear 215 KB base RAM

2Ch

1-3-4-1

RAM failure on address line xxxx

2Eh

1-3-4-3

RAM failure on data bits xxxx of low byte of memory bus

2Fh

124

Enable cache before system BIOS shadow

www.gateway.com

Code

Beeps

POST Routine Description

30h

1-4-1-1

RAM failure on data bits xxxx of high byte of memory bus

32h

Test CPU bus-clock frequency

33h

Initialize Phoenix Dispatch Manager

36h

Warm start shut down

38h

Shadow system BIOS ROM

3Ah

Autosize cache

3Ch

Advanced configuration of chipset registers

3Dh

Load alternate registers with CMOS values

42h

Initialize interrupt vectors

45h

POST device initialization

46h

2-1-2-3

Check ROM copyright notice

48h

Check video configuration against CMOS

49h

Initialize PCI bus and devices

4Ah

Initialize all video adapters in system

4Bh

QuietBoot start (optional)

4Ch

Shadow video BIOS ROM

4Eh

Display BIOS copyright notice

50h

Display CPU type and speed

51h

Initialize EISA board

52h

Test keyboard

54h

Set key click if enabled

58h

2-2-3-1

Test for unexpected interrupts

59h

Initialize POST display service

5Ah

Display prompt “Press F2 to enter SETUP”

5Bh

Disable CPU cache

5Ch

Test RAM between 512 and 640 KB

60h

Test extended memory

62h

Test extended memory address lines

64h

Jump to User Patch1

66h

Configure advanced cache registers

67h

Initialize Multi Processor APIC

68h

Enable external and CPU caches

69h

Setup System Management Mode (SMM) area

125

CHAPTER 4: Troubleshooting

Code

Beeps

POST Routine Description

6Ah

Display external L2 cache size

6Bh

Load custom defaults (optional)

6Ch

Display shadow-area message

6Eh

Display possible high address for UMB recovery

70h

Display error messages

72h

Check for configuration errors

76h

Check for keyboard errors

7Ch

Set up hardware interrupt vectors

7Eh

Initialize coprocessor if present

80h

Disable onboard Super I/O ports and IRQs

81h

Late POST device initialization

82h

Detect and install external RS232 ports

83h

Configure non-MCD IDE controllers

84h

Detect and install external parallel ports

85h

Initialize PC-compatible PnP ISA devices

86h

Re-initialize onboard I/O ports

87h

Configure Motherboard Configurable Devices (optional)

88h

Initialize BIOS Area

89h

Enable Non-Maskable Interrupts (NMIs)

8Ah

Initialize Extended BIOS Data Area

8Bh

Test and initialize PS/2 mouse

8Ch

Initialize floppy controller

8Fh

Determine number of ATA drives (optional)

90h

Initialize hard-disk controllers

91h

Initialize local-bus hard-disk controllers

92h

Jump to UserPatch2

93h

Build MPTABLE for multi-processor boards

95h

Install CD ROM for boot

96h

Clear huge ES segment register

97h

Fixup Multi Processor table

98h

1-2

Search for option ROMs. One long, two short beeps on checksum failure.

99h

Check for SMART drive (optional)

9Ah

Shadow option ROMs

126

www.gateway.com

Code

Beeps

POST Routine Description

9Ch

Set up Power Management

9Dh

Initialize security engine (optional)

9Eh

Enable hardware interrupts

9Fh

Determine number of ATA and SCSI drives

A0h

Set time of day

A2h

Check key lock

A4h

Initialize Typematic rate

A8h

Erase F2 prompt

AAh

Scan for F2 key stroke

ACh

Enter SETUP

AEh

Clear Boot flag

B0h

Check for errors

B2h

POST done- prepare to boot operating system

B4h

One short beep before boot

B5h

Terminate QuietBoot (optional)

B6h

Check password (optional)

B9h

Prepare Boot

BAh

Initialize DMI parameters

BBh

Initialize PnP Option ROMs

BCh

Clear parity checkers

BDh

Display MultiBoot menu

BEh

Clear screen (optional)

BFh

Check virus and backup reminders

C0h

Try to boot with INT 19

C1h

Initialize POST Error Manager (PEM)

C2h

Initialize error logging

C3h

Initialize error display function

C4h

Initialize system error handler

C5h

PnPnd dual CMOS (optional)

C6h

Initialize notebook docking (optional)

C7h

Initialize notebook docking late

C8h

Force check (optional)

C9h

Extended checksum (optional)

127

CHAPTER 4: Troubleshooting

Code

Beeps

POST Routine Description

D2h

Unknown interrupt

E0h

Initialize the chipset

E1h

Initialize the bridge

E2h

Initialize the CPU

E3h

Initialize the system timer

E4h

Initialize system I/O

E5h

Check force recovery boot

E6h

Checksum BIOS ROM

E7h

Go to BIOS

E8h

Set Huge Segment

E9h

Initialize Multi Processor

EAh

Initialize OEM special code

EBh

Initialize PIC and DMA

ECh

Initialize Memory type

EDh

Initialize Memory size

EEh

Shadow Boot Block

EFh

System memory test

F0h

Initialize interrupt vectors

F1h

Initialize Run Time Clock

F2h

Initialize video

F3h

Initialize System Management Mode

F4h

Output one beep before boot

F5h

Boot to Mini DOS

F6h

Clear Huge Segment

F7h

Boot to Full DOS

128

www.gateway.com

Symptom-to-FRU error messages
LCD
Symptom / Error
n
n
n
n

The
The
The
The

LCD
LCD
LCD
LCD

backlight doesn't work.
is too dark.
brightness cannot be adjusted.
contrast cannot be adjusted.

Action in Sequence
n

n
n

n
n
n
n
n

n
n
n
n

The LCD screen is unreadable.
Missing pels in characters.
The screen appears abnormal.
The wrong color is displayed.

n
n
n
n
n
n

The LCD is displaying extra horizontal or vertical
lines.

n
n
n
n
n

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Reconnect the LCD connectors.
Test or replace the keyboard (if contrast and brightness function key
doesn't work).
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Reconnect the LCD connector.
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.
Check the LCD inverter ID.
Test or replace the LCD cable.
Test or replace the LCD inverter.
Test or replace the LCD.
Test or replace the system board.

Power
Symptom / Error

Action in Sequence

The notebook shuts down during operation.

n
n
n

The notebook doesn’t turn on.

n
n
n

The notebook doesn’t turn off.

n
n

The battery can’t be charged.

n
n
n

Test the power source (battery pack and power adapter). See “Testing
the power system” on page 118.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 118.
Test or replace the battery pack.
Test or replace the power adapter.
Test or replace the system board.
Test the power source (battery pack and power adapter). See “Testing
the power system” on page 118.
Press and hold the power button for more than four seconds.
Test or replace the system board.
Test the battery pack. See “Check the battery pack” on page 119.
Test or replace the battery pack.
Test or replace the system board.

129

CHAPTER 4: Troubleshooting

Memory
Symptom / Error

Action in Sequence

Memory count (size) appears different from
actual size.

n
n

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Test or replace the SO-DIMM.
Test or replace the system board.

Sound
Symptom / Error

Action in Sequence

No sound comes from the notebook when
running Windows multimedia programs.

n
n
n

The internal speakers make noise or emit no
sound.

n
n

Reinstall the audio driver.
Test or replace the speakers.
Test or replace the system board.
Test or replace the speakers.
Test or replace the system board.

Power management
Symptom / Error

Action in Sequence

The notebook will not hibernate.

n
n
n

The system doesn't hibernate and emits four
short beeps every minute.

n
n
n
n
n
n

The notebook doesn’t enter standby mode after
closing the LCD.

The system doesn't resume from hibernation
mode.

n
n
n

The system doesn't resume from standby mode
after opening the LCD.

The battery fuel gauge in Windows doesn’t go
higher than 90%.

n
n

The system hangs intermittently.

n
n
n

130

Test or replace the keyboard (if control is from the keyboard).
Test or replace the hard disk drive.
Test or replace the system board.
Press Fn+o and see if the notebook enters hibernation mode.
Test or replace the touchpad.
Test or replace the keyboard.
Check the hard disk connection to the system board.
Test or replace the hard disk drive.
Test or replace the system board.
Make sure that the magnet is in the magnet holder. For more
information, see “Replacing the LCD” on page 100.
Test or replace the system board.
Check the hard disk connection to the system board.
Test or replace the hard disk drive.
Test or replace the system board.
Make sure that the magnet is in the magnet holder. For more
information, see “Replacing the LCD” on page 100.
Test or replace the system board.
Remove the battery pack and let it cool for two hours.
Refresh the battery (use only battery power until the notebook turns
off, then charge the battery).
Test or replace the battery pack.
Test or replace the system board.
Reconnect the hard disk drive and optical drive.
Check the hard disk connection to the system board.
Test or replace the system board.

www.gateway.com

Devices
Symptom / Error

Action in Sequence

System configuration does not match the
installed devices.

The external display does not work correctly.

USB does not work correctly.

n
n

Printer problems.

n
n
n
n
n

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
Reconnect the hard disk drive and optical drive.
Press Fn+F4 repeatedly to switch between LCD, external display, and
both displays.
Test or replace the system board.
Test or replace the USB board.
Test or replace the system board.
Run the printer self-test.
Reinstall the printer driver.
Test or replace the printer cable.
Test or replace the printer.
Test or replace the system board.

Keyboard and touchpad
Symptom / Error

Action in Sequence

The keyboard (one or more keys) does not work.

n
n
n

The touchpad does not work.

n
n
n

Reconnect the keyboard cable.
Test or replace the keyboard.
Test or replace the system board.
Reconnect the touchpad cable.
Test or replace the touchpad board.
Test or replace the system board.

Important

If you cannot find a symptom or an error in this list and the problem remains,
see “Undetermined problems” on page 133.

131

CHAPTER 4: Troubleshooting

Intermittent problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect. These reasons include: cosmic
radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
To analyze an intermittent problem:
1 Run the advanced diagnostic test for the system board in loop mode at least
ten times.

• If any error is detected, replace the FRU.
• If no error is detected, do not replace any FRU.
2 Rerun the test to verify that there are no more errors.

132

www.gateway.com

Undetermined problems
If the diagnostic test may not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system
is inoperative. Use these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important

Verify that all attached devices are supported by the notebook.

Important

Verify that the power supply being used at the time of the failure is operating
correctly. (See “Testing the power system” on page 118.)

To isolate a failing FRU:

1 Turn off the notebook.
2 Visually check FRU parts for damage. If you identify any damage, replace
the FRU.

3 Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Battery pack
• Hard disk drive(s)
• SO-DIMM
• Optical drive
4 Turn on the notebook.
5 Determine if the problem has changed.
• If the problem does not recur, reconnect the removed devices one at a
time until you find the failing FRU.

• If the problem does recur, replace the following FRUs one at a time:
• System board
• LCD assembly
Important

Do not replace a non-defective FRU.

133

CHAPTER 4: Troubleshooting

134

CHAPTER5

Connector locations
• System board layout

135

CHAPTER 5: Connector locations

System board layout
Top view

Item

Code

Component

Item

Code

Component

MMB1

Multimedia board cable
connector

KB1

Keyboard cable connector

MIC1

Microphone cable connector

RTC1

RTC battery

SPKR1

Speaker cable connector

MDC1

Modem card cable connector

LCD1

LCD cable connector

BT1

Bluetooth module cable
connector

CCD1

Webcam board cable
connector

CARD1

Memory card reader

PWRCN1

Power button board cable
connector

TPCN1

Touchpad / fingerprint reader
board cable connector

USBCN1

USB board cable connector

136

www.gateway.com

Bottom view – Discrete model

Item

Code

Component

Item

Code

Component

MINI2

3G module slot

HDMI1

HDMI out port

MINI1

WLAN module slot

USB1

USB port

BAT1

Battery connector

USB2

USB port

VGA1

AMD graphics controller

MICIN1

Microphone jack

LOUT1

Headphone jack

5
6

CPU1

Processor socket

DM1

Memory slot 1

FAN1

Cooling fan cable connector

DM2

Memory slot 2

DCIN1

DC power jack

G102

Clear password hardware gap

RJ45

Ethernet jack

ODD1

SATA optical drive connector

CRT1

Monitor port

SATA1

SATA hard drive connector

137

CHAPTER 5: Connector locations

Bottom view – UMA model

Item

Code

Component

Item

Code

Component

MINI2

3G module slot

USB1

USB port

MINI1

WLAN module slot

USB2

USB port

BAT1

Battery connector

MICIN1

Microphone jack

PCH1

Intel PCH

LOUT1

Headphone jack

CPU1

Processor socket

DM1

Memory slot 1

FAN1

Cooling fan cable connector

DM2

Memory slot 2

DCIN1

DC power jack

G102

Clear password hardware gap

RJ45

Ethernet jack

ODD1

SATA optical drive connector

CRT1

Monitor port

SATA1

SATA hard drive connector

HDMI1

HDMI out port

138

CHAPTER6

FRU (Field-Replaceable Unit) list
• Introduction
• Exploded diagram
• FRU list

139

CHAPTER 6: FRU (Field-Replaceable Unit) list

Introduction
This chapter gives you the FRU (field-replaceable-unit) listing in global
configurations of this model. Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For whatever
reasons a part number change is made, it will not be noted on the printed Service
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may
have a DIFFERENT part number code from those given in the FRU list of this
printed Service Guide. You MUST use the local FRU list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
Important

To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow the
rules set by your regional Acer office on how to return it.

Exploded diagram

140

www.gateway.com

Item

Component

Keyboard cover

Multimedia board

Palm rest

Touchpad board

Cooling assembly

System board

Kensington lock cap

Left LCD panel hinge bracket

Front panel

LCD panel

LCD assembly lid

Webcam board (optional)

Right LCD panel hinge bracket

Power button board cap

Power button board spring

Power button board

LCD cable / LCD-webcam coaxial cable

Keyboard

Battery

USB board / USB-modem port board (optional)

Optical drive

Optical drive bezel

Optical drive bracket

Base enclosure

Hard drive

Bluetooth module

Bay cover

141

CHAPTER 6: FRU (Field-Replaceable Unit) list

FRU list
Category

Description

Part No.

Adapter

Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF

AP.06501.026

Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF

AP.06503.024

Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow (HP-A0653R3B 1LF), LV5 Timeline
LF

AP.0650A.013

Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF

AP.09001.027

Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-34AR, LV5 LED LF

AP.09003.021

Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-A0904A3 B1LF, LV5 LED LF

AP.0900A.005

Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 4400mAh Main
COMMON 2.2Ah(A)

BT.00603.076

Battery SONY AS-2009A Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON
2.2Ah(G6F)

BT.00604.030

Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main
COMMON 2.2Ah(CG )

BT.00605.036

Battery SAMSUNG AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main
COMMON 2.2Ah(F)

BT.00606.002

Battery SIMPLO AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main
COMMON Panasonic 2.2Ah ( CG )

BT.00607.066

Battery SIMPLO AS-2009A Li-Ion 3S2P LGC 6 cell 4400mAh Main COMMON
LGC 2.2Ah(S3 )

BT.00607.067

Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main
COMMON SDI 2.2Ah(F)

BT.00607.068

Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 5600mAh Main
COMMON 2.8Ah

BT.00603.077

Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main
COMMON SDI 2.8Ah

BT.00607.069

Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main
COMMON 2.9Ah ( NNP )

BT.00605.037

HDD SEAGATE 2.5" 5400rpm 160GB ST9160314AS Wyatt SATA LF
F/W:0001SDM1

KH.16001.042

HDD TOSHIBA 2.5" 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J

KH.16004.006

HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF
F/W:C60F

KH.16007.024

HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF
F/W:11.01A11

KH.16008.022

HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS Wyatt SATA LF
F/W:0001SDM1

KH.25001.016

HDD TOSHIBA 2.5" 5400rpm 250GB MK2555GSX Libra SATA LF F/W:FG001J

KH.25004.003

HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF
F/W:C60F

KH.25007.015

Battery

Hard disk drive

142

www.gateway.com

Hard disk drive
(continuation)

Optical disc drive

LCD

HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11

KH.25008.021

HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS Wyatt SATA LF
F/W:0001SDM1

KH.32001.017

HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF
F/W:FG020J

KH.32004.003

HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W:
C60F

KH.32007.007

HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF
F/W:11.01A11

KH.32008.013

HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS Wyatt SATA LF
F/W:0001SDM1

KH.50001.011

HDD TOSHIBA 2.5" 5400rpm 500GB MK5055GSX Libra SATA LF F/W:FG001J

KH.50004.001

HDD HGST 2.5" 5400rpm 500GB HTS545050B9A300 Panther B SATA LF
F/W:C60F

KH.50007.009

HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 ML250 SATA LF
F/W:01.01A01

KH.50008.013

HDD WD 2.5" 5400rpm 640GB WD6400BEVT-22A0RT0, ML320 SATA 8MB LF
F/W:01.01A01

KH.64008.004

ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA
(HF + Windows 7)

KO.0040D.004

ODD PLDS BD COMBO 12.7mm Tray DL 4X DS-4E1S LF W/O bezel SATA
(Windows 7)

KO.0040F.003

ODD PIONEER BD COMBO 12.7mm Tray DL 4X BDC-TD01RS LF W/O bezel
SATA (Windows 7)

KO.00405.003

ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500H LF W/O bezel SATA
(HF + Windows 7)

KO.0040E.003

ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT30N LF W/O bezel SATA
(HF + Windows 7)

KU.0080D.048

ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A4SH LF W/O bezel
SATA (HF + Windows 7)

KU.0080F.006

ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD-7585H LF W/O bezel
SATA (HF + Windows 7)

KU.0080E.027

ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL 8X TS-L633C LF W/O
bezel SATA (HF + Windows 7)

KU.00801.035

LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1
(power saving)

LK.15605.010

LED LCD CMO 15.6"W WXGA Glare N156B6-L06 LF 220nit 8ms 500:1

LK.1560D.007

LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1

LK.1560D.010

LED LCD INNOLUX 15.6"W WXGA Glare BT156GW01 V2 LF 220nit 8ms 600:1

LK.1560N.001

LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF 220nit 8ms 400:1

LK.15608.002

LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A02 LF 220nit 8ms
500:1

LK.15606.005

LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A04 LF 220nit 8ms
500:1

LK.15606.009

143

CHAPTER 6: FRU (Field-Replaceable Unit) list

Processor

CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3

KC.33001.DMP

CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3

KC.35001.DMP

CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3

KC.43001.DMP

CPU Intel Core i5 520M 2.4G 3M

KC.52001.DMP

CPU Intel Core i5 540M 2.53G 3M

KC.54001.DMP

CPU Intel Core i7 620M PGA 2.66G 4M

KC.62001.DMP

Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8
0.065um

KN.1GB09.012

Memory HYNIX SO-DIMM DDRIII 1066 1GB HMT112S6BFR6C-G7 N0 LF
64*16 0.055um

KN.1GB0G.025

Memory MICRON SO-DIMM DDRIII 1066 1GB MT8JSF12864HZ-1G1F1 LF
128*8 0.065um

KN.1GB04.015

Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF
64*16 0.055um

KN.1GB0B.028

Memory ELPIDA SO-DIMM DDRIII 1066 2GB EBJ21UE8BDS0-AE-F LF 128*8
0.065um

KN.2GB09.006

Memory HYNIX SO-DIMM DDRIII 1066 2GB HMT125S6BFR8C-G7 N0 LF
128*8 0.055um

KN.2GB0G.014

Memory MICRON SO-DIMM DDRIII 1066 2GB MT16JSF25664HZ-1G1F1 LF
128*8 0.065um

KN.2GB04.015

Memory SAMSUNG SO-DIMM DDRIII 1066 2GB M471B5673EH1-CF8 LF
128*8 0.055um

KN.2GB0B.012

Memory NONE SO-DIMM DDRIII 1066 4GB dummy P/N LF

KN.4GB00.001

Memory ELPIDA SO-DIMM DDRIII 1333 4GB EBJ41UF8BAS0-DJ-F LF 256*8
0.055um

KN.4GB09.001

AMD MADISON_PRO 40nm 29mm*29mm M2 package

KI.23200.169

AMD PARK_XT 40nm 29mm*29mm M2 package

KI.23200.162

UMA (Intel)

KI.23200.038

NVIDIA N11MGE1 40nm 29mm*29mm GB1-128 package

KI.23200.160

VRAM SAMSUNG Graphic DDRIII 800 1Gb K4W1G1646E-HC12 LF

VR.1GB0B.006

VRAM HYNIX Graphic DDRIII 800 1Gb H5TQ1G63BFR-12C LF

VR.1GB0G.004

1G-DDR3 64*16*8

KI.23300.018

512M-DDR3 64*16*4

KI.23300.019

VRAM ATI Graphic DDRIII 800 1Gb 23EY2387MA12-SZ LF+HF

VR.1GB0T.002

Core logic

NB Chipset Intel CS BD82HM55

KI.G5501.002

LAN chipset

Broadcom BCM57780

NI.22400.047

Audio codec

Realtek Audio Codec ALC272X

LZ.21000.045

WLAN module

Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM)

NI.23600.062

Liteon Wireless LAN Atheris HB93 2x2 BGN (HM) WN6602AH

NI.23600.063

Memory

VGA chip

VRAM

144

www.gateway.com

WLAN module
(continuation)

Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN)

NI.23600.065

Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM)

NI.23600.047

Liteon Wireless LAN Atheros HB95 BG (HM) WN6601AH

NI.23600.052

Lan Intel WLAN 112BN.HMWG MM#903341

KI.CPH01.001

Lan Intel WLAN 622AN.HMWG

KI.PPH01.002

Bluetooth module

Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861

BH.21100.004

Modem

Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330

FX.22500.021

Keyboard

Keyboard GATEWAY GP-7T Black SJM80 Internal 17 Standard Black NONE
Texture

KB.I170G.002

Keyboard GATEWAY GP-7T white SJV 50/70 Internal 17 Standard White NONE
texture

KB.I170G.003

Chicony 0.3M DV Calla_2G

AM.21400.046

Chicony 0.3M DV Calla_2GA ( CNF8046 )

AM.21400.060

Suyin 0.3M DV Camellia_2G

AM.21400.045

Card reader

5 in 1-Build in MS, MS Pro, SD, SC, XD

CR.21500.013

WiFi antenna

PIFA

LZ.23500.006

A cover

Black IMR

LZ.21000.044

A cover

Blue IMR

LZ.21000.041

A cover

Brown IMR

LZ.21000.042

A cover

Red IMR

LZ.21000.056

B cover

Normal w/Camera

LZ.21000.011

Software

Antivirus application NIS

SR.23900.002

Camera

145

CHAPTER 6: FRU (Field-Replaceable Unit) list

146

APPENDIXA

Test compatible components
• Introduction
• Microsoft® Windows 7® Compatibility Test

147

APPENDIX A: Test compatible components

Introduction
This notebook’s compatibility is tested and verified by Acer’s internal testing
department. Refer to the following lists for components, adapter cards, and
peripherals which have passed these tests.

Microsoft Windows 7 Compatibility Test
®

Item

Device name

I/O Peripheral Compatibility Test
TV

Westinghouse W37G (HDMI)
PanasonicTC-37MPK (VGA/HDMI )

LCD monitor

Acer AL1916W 19" LCD Monitor
Acer P244W 24" LCD Monitor
Dell SP2208WFP 22" LCD Monitor
Dell UltraSharp 3008WFP 30" LCD Monitor
Dell 2407FPW 24" LCD Monito
Dell 1905FP 19" LCD Monitor
Dell UltraSharp E2408WFP
HP LP2065 20" LCD Monitor

Projector

Dell 3300MP Projector

USB keyboard/mouse

Logitech First Wheel Mouse
Dell IR Keyboard & Mouse set

Headset

Hawk Stereo Headset 933
Dolby headphone (5.1 channel)

Speaker

Dell USB Speaker

Camera

Canon Digital IXUS 860

USB hard drive

Transcend 2.5" Portable 80 GB Hard Disk

USB optical drive

Plextor DVD+R/RW

USB flash drive

SanDisk USB 2GB Cruzer Micro Skin USB 2.0 Flash Drive
A-Data PD16 Vista 16 GB
Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key

USB card reader

PQI 6-in-1 Flash Card Reader/Writer

USB 3G card

Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/
EDGE/GPRS/GSM)

USB hub

Huawei Mobile Connect E220 USB Modem 3G
PowerSync USB2.0 4-Port Mini Hub (HU151W)
Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB)

Access point

Buffalo Air Station Wireless NFINITI (WZR-G144N)
Buffalo Air Station NFINITI (WZR2-G300N]

Wireless printer

HP Photosmart C309(CC35A)
HPPhotosmart C4580

148

www.gateway.com

Item

Device name

Wireless USB hub/adapter

IOGEAR Wireless USB Hub & Adapter Kit (GUWH104KIT)

Bluetooth access point

X-Bridge Bluetooth Access Point (BT300)

Bluetooth device

AmbiCom Bluetooth Wireless CompactFlash Card with PC Card Adapter
Sony Ericsson Stereo Bluetooth Headset HBH-DS970

Memory Card Test
MMC

RS-MMC 128 MB Memory Card
Transcend MMC Plus 4 GB Card

SD card

RiDATA 4 GB SD Pro Memory Card
Transcend SDHC Class 6 Memroy Card 4 GB
SanDisk microSDHC 4 GB Card with Adapter
Kingston SDHC SD4 32 GB Card

Sony Memory stick Pro 512 MB
Lexar High Speed 1 GB Memory Stick Pro Duo
Sony MS Pro Dou 2 GB High Speed
SanDisk Memory Stick Micro (M2) 8 GB Card

xD card

Olympus xD Picture Card M+ 2 GB Speed Card
Fuju Film xD Picture Card Type M 2 GB

Software Compatibility Test
Utilities and applications

PowerDVD
Power2Go
Google Toolbar
Google Setup
Gateway MyBackup
Gateway Fingerprint
Norton Internet Security 2009 Gateway Edition
Power Management
PowerSave
Recovery Management
Oberon Game Zone
NetZero Gateway Edition
EarthLink Gateway Edition

Games

World of WarCraft - Wrath of the Lich King
Lineage II
Dragon Ball Online
S.T.A.L.K.E.R.: Call of Pripyat
BattleForge
HALF-LIFE 2 - EPISODE ONE
Warcraft III: The Frozen Throne
Facebook-Bowling Buddies
Ragnarok
Canaan

149

APPENDIX A: Test compatible components

150

APPENDIXB

Online support information

151

APPENDIX B: Online support information

This section describes online technical support services available to help you repair your
Gateway notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your
local Acer branch office. Acer branch offices and Regional Business Units may access
our website. However some information sources will require a user id and password. These
can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need
them. In the Technical Information section you can download information on all of Acer's
Notebook, Desktop and Server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material. Also contained on this website are:
• Detailed information on Acer's International Traveller’s Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone,
fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any
suggestions or comments, please do not hesitate to communicate these to us.

152

Index
A
AC adapter
connector 16
antennas
replace 111
application key 22
arrow keys 22
audio
back button 23
controller 12
headphone jack 17
Increase volume 24
microphone jack 17
muting 24
next button 23
pause button 23
play button 23
resolution 12
stop button 23

B
battery
charge indicator 19, 21
latch 18
locating 18
release latch 18
remove 48
bay cover
remove 49
bays
hard drive 19
memory 18
BIOS
password control 8
supported protocols 8
vendor 7
version 7
BIOS crisis disk 38
BIOS flash 39
BIOS recovery
BIOS flash 39
crisis disk 38
precautions 38
procedure 38
BIOS utility
access 28
Boot menu 36
Exit menu 37
Information menu 30
Main menu 31
navigate 29
Security menu 32
Bluetooth

chipset 12
module, replace 83
system key 23
turning off 23
turning on 23
boot sequence 36
buttons
specification 13

C
cable lock 16
cable modem 16
capacitive touch keys 20, 24
Caps Lock indicator 21
card reader
remove card 47
cards
memory card slot 17
CD
controlling playback 23,
24

chipset
Bluetooth 12
USB 13
wired Ethernet 12
wireless Ethernet 13
clicking 25
component replacement
antennas 111
battery 48
bay cover 49
Bluetooth module 83
cooling assembly 80, 89
ESD prevention 44
hard drive 54
Kensington lock cap 107
keyboard 62
keyboard cover 58
LCD 100
LCD assembly lid 113
LCD front panel 95
LCD panel assembly 64
LCD panel hinge brackets
103

memory 50
microphone 109
modem 77
multimedia board 60
optical drive 56
palm rest 68
power button board 105
preparatory steps 47
processor 92
safety reminders 44

speakers 72
system board 86
tape 44
tools 46
touchpad / fingerprint reader
board 74
USB board 80
webcam 98
wireless card 52
work space 45
conductive tape 44
connections
audio 17
broadband Internet 16
cable modem 16
dial-up modem 17
digital camera 17
DSL modem 16
Ethernet 16
external audio 17
external diskette drive 17
external speakers 17
flash drive 17
HDMI (TV) out 16
headphone 17
keyboard 17
microphone 17
modem (dial-up) 17
monitor (VGA) 16
mouse 17
network 16
power 16
printer 17
scanner 17
speaker 17
specification 13
USB 17
VGA 16
controller
audio 12
keyboard 11
memory card reader 11
cooling assembly
replace 80, 89

D
D2D Recovery 32
dial-up modem 17
digital camera
memory card reader
USB port 17
directional keys 22
display 6
switching 22

153

Index

double-clicking 26
dragging 26
drives
DVD/CD-RW 17
DVD±RW 17
hard drive 19
multi-format DVD±RW
17

DSL modem 16
DVD
controlling playback
DVD drive
locating 17

E
electrostatic discharge 44
error symptom-to-spare part
index 120
ESD, see electrostatic
discharge 44
Ethernet
jack 16
external CD-ROM drive check
117

external monitor 16, 22
EZ Pad touchpad
See touchpad

F
fan 16, 18
features 3
files
opening 26
Fn key 22
folders
opening 26
function keys 22

H
hard drive
bay 19
HDD password 33
indicator 21
replace 54
hard drive bracket
remove 55
HDD password
description 33
HDMI (TV) out jack 16
HDMI port 22
headphone jack 17

154

Hybrid Sleep
mode 22
system key

LCD front panel
replace 95
LCD panel
switching display 22
LCD panel assembly
replace 64
LCD panel hinge brackets
replace 103
LCD/CRT system key 22
lock
Kensington cable 16

jacks
See connections

I
indicators
See status indicators
intermittent problems 132
Internet chat program 26

K
Kensington cable lock
lock slot 16
Kensington lock
cap, replace 107
keyboard
buttons 21
controller 11
features 21
keys 21
locating 19
replace 62
USB port 17
keyboard cover
replace 58
keyboard or auxiliary input
device check 117
keys
application 22
arrow 22
directional 22
Fn 22
function 22
Hybrid Sleep 22
LCD/CRT 22
navigation 22
Sleep 22
system 22
toggle display 22
Windows 22
wireless Ethernet 24

L
latch
battery 18
LCD
replace 100
LCD assembly lid
replace 113

media reader
See memory card reader
memory
bay 18
install 50
remove 50
memory card
remove 47
memory card reader
controller 11
locating 17
supported cards 11
memory check 118
microphone
jack 17
replace 109
modem
cable 16
DSL 16
jack (dial-up) 17
replace 77
monitor
port 16
using 22
mouse
USB port 17
moving
pointer 25
screen objects 26
multimedia board
replace 60
Mute 23
mute button 24
muting sound 24
MyBackup key 24
mylar tape 44

www.gateway.com

N
navigation keys 22
network jack 16

O
opening
files 26
folders 26
programs 26
shortcut menu 26
optical drive
replace 56
optical drive bezel
remove 57
optical drive bracket
remove 57

P
palm rest
replace 68
Panel
Bottom 18
left 16
password
change 34
clear hardware gap 40
guidelines 33
HDD, description 33
Password on Boot 33
remove 35
set 33
supervisor, description 33
Password on Boot 33
physical specifications 5
pointer
identifying 25
moving 25
power
button 17, 22
connector 16
Hybrid Sleep mode 22
indicator 19, 21
Sleep mode 22
status indicator 19, 21
power button board
replace 105
power system check 118
battery pack 119
power adapter 118
PowerSave key 24
printer
USB port 17

processor
replace 92
Programmable key
programs
opening 26
projector
port 16
using 22

R
right-clicking

S
scanner
USB port 17
Screen blank 23
screen objects
getting information 26
moving 26
selecting 25
scroll zone 25
security features
BIOS passwords 33
Kensington cable lock 16
shortcut menus
accessing 26
shortcuts
opening menu 26
Sleep
mode 22
system key 22
sound
muting 24
Speakers 19
speakers
jack 17
replace 72
specification
buttons 13
ports 13
status indicators 13
starting
programs 26
status indicator
wireless Ethernet 21
status indicators
battery charge 19, 21
Caps Lock 21
drive activity 21
hard drive 21
location 19
Num Lock 21

power 19, 21
specification 13
supervisor password
change 34
clear 40
description 33
remove 35
set 33
Suspend 22
system
block diagram 6
check procedures 117
system board
bottom view 137, 138
replace 86
top view 136
system keys
locating 22

T
television
HDMI out jack 16
touchpad
buttons 25
check 119
clicking 25
double-clicking 26
dragging screen objects 26
locating 20
moving pointer 25
moving screen objects 26
opening files, folders, and
programs 26
opening shortcut menu 26
right-clicking 26
scroll zone 25
selecting screen objects 25
touchpad / fingerprint reader
board
replace 74
Touchpad toggle 24
turning off
Bluetooth 23
wireless network 23
turning on
Bluetooth 23
wireless Ethernet 24
wireless network 24
TV out (HDMI) jack 16

U
undetermined problems
USB

133

155

Index

chipset 13
USB board
replace 80
USB port 17
user password
change 34
clear 40
remove 35
set 34
utilities
BIOS setup utility

V
ventilation 16, 18
VGA port 16
video
HDMI out jack 16
monitor port 16
projector port 16
VGA port 16
view
left 16
rear 18
right 17
volume
muting 24

W
webcam 20, 26
replace 98
Windows
key 22
wired Ethernet
chipset 12
wireless card
replace 52
wireless Ethernet
button 24
chipset 13
status indicator 21
wireless switch 25

156

MAN NV5x SVC GDE R1 04/09

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Author                          : 9001011
Create Date                     : 2009:12:10 10:20:05Z
Keywords                        : GTW, -, SJV50
Modify Date                     : 2009:12:10 17:26:16+08:00
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Producer                        : Acrobat Distiller 9.0.0 (Windows)
Creator Tool                    : FrameMaker 7.0
Metadata Date                   : 2009:12:10 17:26:16+08:00
Format                          : application/pdf
Title                           : NV52/NV54/NV56/NV58 Service Guide
Creator                         : 9001011
Document ID                     : uuid:018abc20-40a2-446f-ae84-f5ab8deafef8
Instance ID                     : uuid:78b7e2e0-e20d-47de-8b76-9e8043c1f8f2
Page Mode                       : UseNone
Page Count                      : 164

EXIF Metadata provided by EXIF.tools

Gateway Nv55 Users Manual NV52/NV54/NV56/NV58 Service Guide

NV55 to the manual 9a61c64b-9cb5-4148-bbf4-1f9f043322c3

gateway nv59

Navigation menu

Versions of this User Manual:

Views

Navigation