Gateway Nv55 Users Manual NV52/NV54/NV56/NV58 Service Guide

NV55 to the manual 9a61c64b-9cb5-4148-bbf4-1f9f043322c3

gateway nv59

2015-02-05

: Gateway Gateway-Nv55-Users-Manual-403264 gateway-nv55-users-manual-403264 gateway pdf

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System specifications
System utilities
Replacing notebook components
Troubleshooting
Connector locations
- System board layout
FRU (Field-Replaceable Unit) list
Test compatible components
- Introduction
- Microsoft® Windows 7® Compatibility Test
Online support information
- A
- B
- C
- D
- E
- F
- H
- I
- J
- K
- L
- M
- N
- O
- P
- R
- S
- T
- U
- V
- W

NV55

SERVICEGUIDE

Revision History

Please refer to the table below for the updates made on the NV55 service guide.

Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw

trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are

trademarks or registered trademarks of their respective companies.

PRINTED IN TAIWAN

Date Chapter Updates

Contents

Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hardware specifications and configurations . . . . . . . . . . . . . . . . . . . . . . . 7

CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Wired LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Buttons/Indicators/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Power savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Notebook product tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the capacitive touch keys . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents

Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 29

BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . . 38

Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Running the Flash utility: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Clearing a BIOS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Unlocking the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 3: Replacing notebook components . . . . . . . . . . . . . . . . . . . . . . . . 43

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Preparing the work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Removing the bay cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Replacing the multimedia board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Replacing the touchpad board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Replacing the modem board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Replacing the LCD front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Replacing the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Replacing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing the LCD panel hinge brackets . . . . . . . . . . . . . . . . . . . . . . . 103

Replacing the power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Replacing the Kensington lock cap . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Replacing the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Replacing the antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

iii

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Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Testing the keyboard or auxiliary input device . . . . . . . . . . . . 117

Testing the memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Testing the power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Testing the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Power-On Self-Test (POST) error message . . . . . . . . . . . . . . . . . . . . . 120

Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

No-beep error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Phoenix BIOS beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Keyboard and touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Bottom view – Discrete model . . . . . . . . . . . . . . . . . . . . . . . . 137

Bottom view – UMA model . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .139

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Exploded diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

FRU list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 147

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Microsoft® Windows 7® Compatibility Test . . . . . . . . . . . . . . . . . . . 148

Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 151

Contents

CHAPTER

System specifications

•Preface

•Features

•System block diagram

•Hardware specifications and configurations

•Notebook product tour

CHAPTER 1: System specifications

Preface

Conventions

The following conventions are used in this manual:

General information

Before using this information and the product it supports, read the following general

information.

This service guide provides you with all technical information relating to the basic

configuration decided for Acer’s global product offering. To better fit local market

requirements and enhance product competitiveness, your regional office may have

decided to extend the functionality of a machine (such as add-on cards, modems,

or extra memory capabilities). These localized features are not covered in this

generic service guide. In such cases, contact your regional offices or the

responsible personnel/channel to provide you with further technical details.

When ordering FRU parts: Check the most up-to-date information available on

your regional web or channel. If, for whatever reason, a part number change is

made, it may not be noted in this printed service guide.

Acer-authorized Service Providers: Your Acer office may have a different part

number code to those given in the FRU list of this printed service guide. You must

use the list provided by your regional Acer office to order FRU parts for repair

and service of customer machines.

Warning

Indicates a potential for personal injury.

Caution

Indicates a potential loss of data or damage to equipment.

Important

Indicates information that is important to know for the proper completion of

a procedure, choice of an option, or completing a task.

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Features

Platform

•Processor

•Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M

(2.26 GHz)

•Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M

(2.53 GHz)

•Intel Core i7 Processors: 620M (2.66 GHz)

•Core logic: Mobile Intel HM55 Express Chipset

•Wireless: Intel WiFi Link 5300/5100, Atheros b/g/n

System memory

•DDR3 SO-DIMM

•Data rate supported: 800/1066/1333 MT/s

•Maximum memory: 4 GB (using two SO-DIMM modules)

Display and graphics

•15.6" WXGA TFT LCD display panel

•VGA controller:

•Discrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM

•UMA model: Integrated in the Mobile Intel HM55 Express Chipset

•Dual independent display support

•16.7 million colors

•MPEG-2/DVD hardware-assisted capability (acceleration)

•MPEG-2/DVD decoding (for selected models)

•WMV9 (VC-1) support (acceleration)

•WMV9 (VC-1) and H.264 (AVC) decoding (for selected models)

•HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth

Digital Content Protection) support

Storage subsystem

•Industry standard 2.5” 160–640 GB hard disk drive

•Optical drive options:

•Blu-ray Disc™/DVD-Super Multi double-layer drive

•DVD-Super Multi double-layer drive

•5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard

(MMC), Memory Stick® (MS), Memory Stick PRO™ (MS PRO), xD-Picture

Card™ (xD)

CHAPTER 1: System specifications

Input devices

•99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel

•Twelve function keys, four cursor keys, two Windows® keys

•Touchpad pointing device

•Capacitive touch keys

Audio

•Two built-in stereo speakers

•Built-in microphone on webcam

•Realtek ALC272 codec

•Supports Dolby Advanced Audio technology

•MS-Sound compatible

Communication

•Integrated webcam

•WLAN: Intel® WiFi Link 5300/5100 a/b/g/n, Atheros b/g/n

•WPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate)

•LAN: 10/100/1000 Ethernet

I/O ports

•USB (four)

•External display (VGA) port

•Ethernet (RJ45)

•Modem (RJ11)

•Headphone/SPDIF Audio Out

•Microphone in

•DC in jack for AC adapter

•5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)

•HDMI™ port with HDCP support

Security

•Kensington lock slot

•BIOS-based user, supervisor, and HDD passwords

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Physical specifications

•Dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in)

•Weight: 3.1 kg (6.83 lb)

Environmental specifications

•Temperature

•Operating: 32 °F to 90 °F (0 °C to 35 °C)

•Non-operating: -4 °F to 140 °F (-20 °C to 60 °C)

•Humidity (non-condensing)

•Operating: 10% to 90%

•Non-operating: 5% to 95%

CHAPTER 1: System specifications

System block diagram

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Hardware specifications and

configurations

CPU

Controllers

BIOS

Item Specification

CPU type nIntel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz)

nIntel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz)

nIntel Core i7 Processors: 620M (2.66 GHz)

Core logic Mobile Intel HM55 Express Chipset

Socket type LGA 1156 (Socket H)

Item Controller

Core logic Mobile Intel HM55 Express Chipset

VGA nDiscrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM

nUMA model: Integrated in the Mobile Intel HM55 Express Chipset

LAN Broadcom BCM57780

USB 2.0 Mobile Intel HM55 Express Chipset

Bluetooth Broadcom BCM2046

Wireless 802.11 nIntel WiFi Link 5100

nIntel WiFi Link 5300

nAtheros AR5B91/HB93 b/g/n

nAtheros XB63 b/g

Memory card reader Alcor AU6433

Audio codec Realtek ALC272

Item Specification

BIOS vendor Phoenix

BIOS version v1.06

CHAPTER 1: System specifications

Memory

Supported protocols nACPI 1.0b/2.0/3.0 compliance

nPCI 2.2

nSystem/HDD password

nSecurity Control

nINT 13H Extenstions

nPnP BIOS 1.0a SMBIOS 2.4

nBIOS Boot Specification

nSimple Boot Flag 1.0

nBoot block

nPCI Bus Power Management Interface Specification

nUSB Specification 1.1/2.0

nIEEE 1394 1.0

nUSB/1394 CD-ROM Boot Up support

nPC Card Standard 1995 (PCMCIA 3.0 Compliant Device)

nIrDA 1.0

nIntel AC97 CNR Specification

nWfM 2.0

nPXE 2.1

nBoot Integrity Service Application Program Interface (BIS) 1.0

nPC99a and Mobile PC2001 Compliant

BIOS password control Manually set

Item Specification

Memory controller Built-in

Memory size 0 MB (no on-board memory)

SO-DIMM socket number 2 sockets

Supports maximum

memory size

4GB

Supports SO-DIMM type DDR3

Supports data rate 800/1066/1333 MT/s

Supports SO-DIMM

package

204-pin SO-DIMM

Memory module

combinations

You can install memory modules in any combination as long as they match the above

specifications.

Item Specification

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Hard Disk Drive

Optical drive

Item

Models Seagate

ST9160314AS

Tos hiba

MK1655GSX

HGST

HTS545016B9A

300

WD1600BEVT-

22ZCTO

Seagate

ST9250315AS

Tosh i ba

MK2555GSX

HGST

HTS545025B9A

300

WD2500BEVT-22Z

CT0

Seagate

ST9320325AS

Toshiba

MK3263GSX

HGST

HTS545032B9A

300

WD3200BEVT-22Z

CT0

Seagate

ST9500325AS

To s hib a

MK5055GSX

HGST

HTS545050B9A

300

WD5000BEVT-22Z

AT0

WD6400BEVT-22A

0RT0

Capacity (MB) 160000 250000 320000 500000 640000

Bytes per sector 512 512 512 512

Data heads 3/4 444

Drive Format

Disks 2 2 2 2

Spindle speed

(RPM)

5400 RPM 5400 RPM 5400 RPM 5400 RPM 5400 RPM

Performance Specifications

Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB

Interface SATA SATA SATA SATA SATA

Max. media

transfer rate

(disk-buffer,

Mbytes/s)

540 540 850 3.0 GB/s (Max.)

Buffer to Host

3.0 GB/s

DC Power Requirements

Voltage

tolerance

5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5%

Item Specification

Vendor & model

name

HLDS Super-Multi Drive GT30N

PLDS Super-Multi Drive DS-8A4SH

Sony Super-Multi Drive AD-7585H

Toshiba Super-Multi Drive TS-L633C

HLDS BD Combo 1CT21N

PLDS BD Combo DS-4E1S

Pioneer BD Combo BDC-TD01RS

Sony BD Combo 4X BC-5500H

Performance Specification

Transfer rate

(KB/sec)

Sustained:

nwith CD: Max 3.6Mbytes/sec

nwith DVD: Max 10.08Mbytes/sec

Sustained:

nwith CD: Max 3.6Mbytes/sec

nwith DVD: Max 10.8Mbytes/sec

nwith BD: Max 11Mbytes/sec

Buffer Memory 2MB nfor CD/DVD: 2MB

nfor BD: 4.5MB

Interface SATA

CHAPTER 1: System specifications

LCD

Applicable disc

format

CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text

DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R,

DVD+R DL, DVD+RW

CD:

CD-DA (Red Book) - Standard Audio CD & CD-TEXT

CD-ROM (Yellow Book Mode1 & 2) - Standard Data

CD-ROM XA (Mode2 Form1 & 2) - Photo CD, Multi-Session

CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge)

CD-Extra/ CD-Plus (Blue Book) - Audio & Text/Video

Video-CD (White Book) - MPEG1 Video

CD-R (Orange Book Part)

CD-RW & HSRW (Orange Book Part Volume1 & Volume 2

Super Audio CD (SACD) Hybrid type

US & US+ RW

DVD:

DVD-ROM (Book 1.02), DVD-Dual

DVD-Video (Book 1.1)

DVD-R (Book 1.0, 3.9G)

DVD-R (Book 2.0, 4.7G) - General & Authoring

DVD+R (Version 1.0)

DVD+RW

DVD-RW (Non CPRM & CPRM)

DVD°”R Dual

Blu-Ray:

BD-R, BD-R DL, BD-RE, BD-RE DL

mechanism

Load: Manual

Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency

Power Requirement

Input Voltage 5 V +/- 5% (Operating) 5 V +/- 5% (Operating)

Item Specification

Vendor nAUO

nCMO

nInnolux

nLG

nSamsung

Screen diagonal (mm) 15.6 inches

Resolution support (pixels) n800×600

n1024×768

n1280×720

n1280*768

n1360×768

n1366×768

Pixel pitch 0.204 x 0.204

Pixel arrangement R.G.B. Vertical Stripe

Display mode Normally white

Typical white luminance

(brightness)

200 or 220 nits

Luminance uniformity 1.25 max.

Contrast ratio 400:1, 500:1 or 650:1

Item Specification

www.gateway.com

Keyboard

Pointing device

Memory card reader

Response tme (msec) 8

Nominal input voltage VDD +3.3V

Viewing angle (degree)

Horizontal: Right/Left

Vertical: Upper/Lower

45/45

15/35

Temperature range( C)

Operating

Storage (shipping)

0 to +50

-40 to +60

Item Specification

Keyboard controller Winbond WPC773

Total number of keypads 99/100/103-key

Windows logo key Yes

Internal & external

keyboard work

simultaneously

Plug USB keyboard to the USB port directly

Item Specification

Type nSynaptics TM00540-001 Touchpad

nALPS KGDFF0031A Touchpad

Buttons Left/Right

Item Specification

Controller Alcor AU6433

Cards supported Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD)

Compliancy nComplies to SDIO Host Interface Specification Rev 1.0

nSupports MMC, MMCplus, SD Memory, and SDIO cards

nSDIO Version 1.10 compliant with High-Speed Mode

nSD Host Interface Specification v1.0

nSD Host Interface Specification v2.0

nSD HC (High Capacity SD memory card)

nSupports SD memory card, with CPRM security

nComplies to MultiMediaCard™ Version 4.0

nSupports Memory Stick™ and MS PRO media cards

nSupports xD-Picture™ card and SmartMedia™ cards

Item Specification

CHAPTER 1: System specifications

Audio

Wired LAN

Bluetooth

Item Specification

Audio codec Realtek ALC272

Audio onboard or optional Built-in

Mono or stereo Stereo

Resolution 24-bit DAC and ADC

Compatibility HD Audio

Sampling rate 192 kHz maximum sample rate

Internal microphone With webcam

Internal speaker/quantity 2 speakers

Item Specification

LAN chipset Broadcom BCM57780

Supports LAN protocol 10/100/1000 Mbps

LAN connector type RJ45

LAN connector location Left side

Features nIntegrated 10/10/1000 BASE-T transceiver

nPCI v2.2 compliant

nWake on LAN support meeting ACPI requirements

Item Specification

Chipset Broadcom BCM2046

Data throughput 2.1 Mbit/s

Protocol Bluetooth 2.1

Interface USB (board level)

Connector type Wireless via Bluetooth protocols

www.gateway.com

Wireless LAN

USB

Buttons/Indicators/Ports

Item Specification

Chipset nIntel WiFi Link 5100

nIntel WiFi Link 5300

nAtheros AR5B91/HB93 b/g/n

nAtheros XB63 b/g

nWNC WiMAX

Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N

Protocol nIEEE 802.11a

nIEEE 802.11b

nIEEE 802.11g

nIEEE 802.11 Draft-N

nIEEE 802.16e

Interface PCI bus (mini PCI socket for wireless module)

Item Specification

Chipset Mobile Intel HM55 Express Chipset

USB compliancy level 2.0

OHCI USB 1.1 and USB 2.0 host controller

Number of USB ports 4

Location nTwo on the left side

nTwo on the right side

Item Specification

Buttons nPower button

nCapacitive touch keys

Indicators nBluetooth

nHard drive

nNum lock

nCaps lock

nBattery charge

nPower

Ports nUSB (four)

nExternal display (VGA) port

nEthernet (RJ45)

nModem (RJ11)

nHeadphone/SPDIF Audio Out

nMicrophone in

nDC in jack for AC adapter

n5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)

nHDMI™ port with HDCP support

CHAPTER 1: System specifications

Camera

Fans

Throttling 50%: % is controlled by operating system. Temperature point is 95 °C. OS shut down at 100 °C; H/W

shut down at 105 °C

Battery

Item Specification

Model Chicony 0.3M DV Calla / Camellia

Interface USB 2.0

Resolution 0.3 M pixels (640x480)

Signal to noise ratio 42 dB

Sensor CMOS 1/4

Power 5 V

Built-in microphone Yes

LED No

CPU temperature (° C) Fan speed (rpm) Acoustic level (dBA)

45-50 0-3000 29

55-66 0-3300 33

68-74 3300-3800 38

78-83 3800-4100 40

86-91 4100-4800 40

Item Specification

Vendor nPanasonic

nSanyo

nSony

nSimplo

type Li-ion

Pack capacity 4400mAH–5800mAH

Number of battery cell 6

Package configuration 3 cells in series, 2 series in parallel

Normal voltage 11.1V

Charge voltage 12.6V (max)

www.gateway.com

Power supply

Power savings

Item Specification

Vendor nDelta

nLiteon

nHipro

Input rating 90V AC to 264V AC, 47Hz to 63Hz

Maximum input AC current 1.7A (max)

Output rating 19V DC, 3.42A, 65W

ACPI mode Power Management

Mech. Off (G3) All devices in the notebook are turned off completely.

Soft Off (G2/S5) OS initiated shutdown. All devices in the notebook are turned off completely.

Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.

Suspend to RAM (S3) nCPU set power down

nVGA suspend

nPCMCIA suspend

nAudio power down

nHard drive power down

nOptical drive power down

nSuper I/O low power mode

Save to Disk (S4) Also called Hibernation mode. System saves all system states and data onto the disc prior

to powering off the whole system.

CHAPTER 1: System specifications

Notebook product tour

Front View

Left View

Important

Case color may vary from that shown in the pictures.

Component Icon Description

Ventilation fan Helps cool internal components.

Warning: Do not work with the notebook resting on your lap. If

the air vents are blocked, the notebook may become hot enough

to harm your skin.

Caution: Do not block or insert objects into these slots. If these

slots are blocked, your notebook may overheat resulting in

unexpected shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air

vents are not obstructed. Do not use the notebook on a bed, sofa,

rug, or other similar surface.

Component Icon Description

Kensington™

lock slot

Secure your notebook to an object by connecting a Kensington

cable lock to this slot.

Power connector Plug the AC adapter cable into this connector.

Ethernet jack Plug an Ethernet network cable into this jack. Plug the other end

of the cable into a cable modem, DSL modem, or an Ethernet

network jack.

Monitor port Plug an analog VGA monitor or projector into this port.

HDMI out jack HDMI Plug an HDMI device, such as a high definition television, into this

optional jack.

Ventilation fan

Ethernet

jack

USB

port

Kensington

lock slot Power

connector Monitor

port

HDMI out

jack

Microphone

jack

Headphone

jack

Memory card

reader

www.gateway.com

Right View

USB port Plug USB devices (such as a diskette drive, flash drive, printer,

scanner, camera, keyboard, or mouse) into these ports.

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack. The built-in

speakers are turned off when speakers or headphones are

plugged into this jack.

Headphone with SPDIF support

Memory card

reader

Insert a memory card from a digital camera, MP3 player, PDA,

or cellular telephone into the memory card reader. The memory

card reader supports Memory Stick®, Memory Stick Pro®,

MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards.

Component Icon Description

USB port Plug a USB device (such as a diskette drive, flash drive, printer,

scanner, camera, keyboard, or mouse) into this port.

DVD drive Insert CDs or DVDs into this drive.

Modem jack Plug a dial-up modem cable into this optional jack.

Power button Press to turn the power on or off. You can also configure the

power button for Sleep/Resume mode.

Component Icon Description

DVD drive USB port Modem

jack Power

button

CHAPTER 1: System specifications

Rear View

Bottom View

Component Icon Description

Ventilation fan Helps cool internal components.

Warning: Do not work with the notebook resting on your lap. If

the air vents are blocked, the notebook may become hot enough

to harm your skin.

Caution: Do not block or insert objects into these slots. If these

slots are blocked, your notebook may overheat resulting in

unexpected shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air

vents are not obstructed. Do not use the notebook on a bed, sofa,

rug, or other similar surface.

Component Icon Description

Battery Provides power when the notebook is not plugged into AC power.

Battery lock Slide to unlock the battery.

Battery latch Slide to release the battery.

Memory bay Memory modules are located in this bay.

Ventilation fan

Ventilation

slots and

cooling fan

Battery

lock

Battery latch

Memory/

Hard drive

bay

www.gateway.com

Keyboard area

Hard drive

bay

The hard drive is located in this bay.

Ventilation

slots and

cooling fan

Helps cool internal components.

Warning: Do not work with the notebook resting on your lap. If the air

vents are blocked, the notebook may become hot enough to harm your

skin.

Caution: Do not block or insert objects into these slots. If these slots

are blocked, your notebook may overheat resulting in unexpected

shutdown or permanent damage to the notebook.

Caution: Provide adequate space around your notebook so air vents

are not obstructed. Do not use the notebook on a bed, sofa, rug, or

other similar surface.

Component Icon Description

Speakers Left and right speakers deliver stereo audio output.

Status

indicators

Inform you when a drive is in use or when a button has been pressed

that affects how the keyboard is used. For more information, see “Using

the status indicators” on page 21.

Keyboard Provides all the features of a full-sized, computer keyboard. For more

information, see “Using the keyboard” on page 21.

Power

indicator

nLED on - Notebook is on.

nLED blinking - Notebook is in Sleep or Hybrid Sleep mode.

nLED off - Notebook is off.

Battery charge

indicator

nLED orange - Battery is fully charged.

nLED blinking orange - Battery is charging.

nLED blinking red - Battery charge is very low.

nLED solid red - Battery is malfunctioning.

Important: This LED only lights up when your notebook is connected to

AC power or the battery charge is very low.

Component Icon Description

Keyboard

Capacitive

touch keys

Status

indicators

Speakers

Touchpad

Power/Battery

indicators

CHAPTER 1: System specifications

LCD panel

Touchpad Provides all the functionality of a mouse. For more information, see

“Using the EZ Pad touchpad” on page 25.

Capacitive

touch keys

Press to access capacitive touch key function. For more information, see

“Using the capacitive touch keys” on page 24.

Component Icon Description

Webcam Use to let others see who they are communicating with when making

VoIP calls. For more information, see “Using the webcam” on page 26.

Microphone Use to talk through when making Voice over Internet Protocol (VoIP)

calls.

Component Icon Description

Webcam

Microphone

www.gateway.com

Using the status indicators

Status indicators inform you when a drive is being used or when a button has been

pressed that affects how the keyboard is used. The status indicators are located

below the screen.

Using the keyboard

Your notebook features a full-size keyboard that functions the same as a desktop

computer keyboard. Many of the keys have been assigned alternate functions,

including shortcut keys for Windows and function keys for specific system

operations.

Important

If none of the indicators are on, you may need to press FN+F1 to toggle the

status indicators on.

Indicator Icon Description

Bluetooth nLED on - Bluetooth communication is turned on.

nLED off - Bluetooth communication is turned off.

Hard drive nLED blinking - The drive is being accessed.

nLED off - The drive is not being accessed.

Num lock nLED on - Num lock is turned on.

nLED off - Num lock is turned off.

Caps lock nLED on - Caps lock is turned on.

nLED off - Caps lock is turned off.

Battery charge

indicator

nLED blue - Battery is fully charged.

nLED red - Battery is charging.

Important: This LED only lights up when your notebook is

connected to AC power.

Power indicator nLED on - Notebook is on.

nLED blinking - Notebook is in Sleep or Hybrid Sleep

mode.

nLED off - Notebook is off.

Bluetooth

HDD

Caps lock

Num lock

Battery

Power

Function

keys/

System

keys

key Windows key Application key Arrow keys

Numeric

keypad/

Navigation

keys

CHAPTER 1: System specifications

Key types

The keyboard has several different types of keys. Some keys perform specific

actions when pressed alone and other actions when pressed in combination with

another key.

System key combinations

When you press the FN key and a system key at the same time, your notebook

performs the action identified by the text or icon on the key.

Key type Icon Description

Function keys Press these keys labeled F1 to F12 to perform actions in programs.

For example, pressing F1 may open help.

Each program uses different function keys for different purposes.

See the program documentation to find out more about the

function key actions.

System keys Press these colored keys in combination with the FNkey to

perform specific actions. For more information, see “System key

combinations” on page 22.

Navigation keys Press these keys to move the cursor to the beginning of a line,

to the end of a line, up the page, down the page, to the beginning

of a document, or to the end of a document.

FN key Press the FNkey in combination with a colored system key to

perform a specific action.

Windows key Press this key to open the Windows Start menu. This key can also

be used in combination with other keys to open utilities like

F(Search utility), R(Run utility), and E(Computer window).

Application key Press this key for quick access to shortcut menus and help

assistants in Windows.

Arrow keys Press these keys to move the cursor up, down, right, or left.

Press and hold FN,

then press this

system key...

To...

Turn the capacitive touch key LEDs on or off. For more information, see

“Using the status indicators” on page 21.

Enter Sleep mode or Hybrid Sleep mode. Press the power button to

leave Sleep mode.

Toggle the notebook display in the following order:

nThe LCD

nAn external monitor or projector (a monitor or projector must be

plugged into the monitor port or HDMI port on your notebook)

nBoth displays at the same time

www.gateway.com

Turn the optional Bluetooth radio on or off.

Warning: Radio frequency wireless communication can interfere with

equipment on commercial aircraft. Current aviation regulations require

wireless devices to be turned off while traveling in an airplane. Bluetooth

communication devices are examples of devices that provide wireless

communication.

Important: The wireless network switch must be in the ON position for

this button to work. For more information, see “Left View” on page 16.

Mute the sound. Press the key combination again to restore the sound.

Turns the display screen backlight off to save power. Press any key to

return.

Play/ Pause—Plays or pauses the CD or DVD.

Stop—Stops playing the CD or DVD.

Previous—Skips back one CD track or DVD chapter.

Next—Skips ahead one CD track or DVD chapter.

Press and hold FN,

then press this

system key...

To. . .

CHAPTER 1: System specifications

Using the capacitive touch keys

Button Description

PowerSave key—enable Gateway PowerSave solution. The Gateway PowerSave

solution uses the power-saving features of your computer’s graphics sub-system

to reduce overall power consumption. When you press the Gateway PowerSave

key, the Windows graphics scheme will be changed to Windows Vista Basic, screen

brightness reduced and the graphics chip will be switched to a lower speed.

Press the Gateway PowerSave key again to return to your previous settings. (only

for certain models)

Programmable key—the programmable key will run the Launch Manager, you can

assign an application as your needed. (only for certain models)

MyBackup key—launch Gateway MyBackup solution. The Gateway MyBackup

solution is a simple three-step process that allows you to create backup copies of

your entire system or selected files and folders according to a schedule or as you

need to.

Wireless switch—turn the optional IEEE 802.11 wireless network radio on or off.

For more information, see “Wireless Ethernet Networking” in your online User

Guide.

Warning: Radio frequency wireless communication can interfere with equipment

on commercial aircraft. Current aviation regulations require wireless devices to be

turned off while traveling in an airplane. IEEE 802.11 communication devices are

examples of devices that provide wireless communication.

Touchpad toggle—turn the internal touchpad on and off.

Mute—mutes the sound. Press again to restore the sound.

Decrease volume—press to decrease volume.

Increase volume—press to increase volume.

PowerSave Touchpad

toggle

Wireless

switch Decrease

volume Increase

volume

Mute

(only for certain models)

MyBackup

Programmable

key Touchpad

toggle

Wireless

switch Decrease

volume Increase

volume

Mute

(only for certain models)

MyBackup

www.gateway.com

Using the EZ Pad touchpad

The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone.

When you move your finger on the touchpad, the pointer (arrow) on the screen

moves in the same direction. You can use the scroll zone to scroll through

documents. Use of the scroll zone may vary from program to program.

You can use the EZ Pad left and right buttons below the touchpad to select objects.

To... Do this...

Move the pointer

on the screen.

Move your finger around on the

touchpad. If you run out of space

and need to move the pointer

farther, lift your finger, move it to

the middle of the touchpad, then

continue moving your finger.

Select an object

on the screen.

Position the pointer over the

object. Quickly press and

release the left button once. This

action is called clicking.

Left button Right button

Touchpad

CHAPTER 1: System specifications

Using the webcam

You can use the optional webcam with many of the available Internet chat

programs to add video and audio to your chat session. In addition, by using the

software included with the webcam, you can take pictures or create video clips.

Start a program

or open a file or

folder.

Position the pointer over the

object. Press the left button

twice in rapid succession. This

action is called double-clicking.

Access a

shortcut menu

or find more

information

about an object

on the screen.

Position the pointer over the

object. Quickly press and

release the right button once.

This action is called

right-clicking.

Move an object

on the screen.

Position the pointer over the

object. Press the left button and

hold it down, then use the

touchpad to move (drag) the

object to the appropriate part of

the screen. Release the button

to drop the object where you

want it.

To . . . Do this...

Webcam

Microphone

CHAPTER2

System utilities

•BIOS setup utility

•BIOS recovery

•Clearing a BIOS password

•Unlocking the hard drive

CHAPTER 2: System utilities

BIOS setup utility

The BIOS setup utility is a hardware configuration program built into the notebook’s

BIOS (Basic Input/Output System). The notebook was shipped already properly

configured and optimized. However, if the user encounters configuration problems,

you may need to run Setup.

To run the BIOS Setup Utility:

1Turn on the notebook.

If the computer is already turned on, save your data and close all open

applications, then restart the computer.

2Press F2 when the Press <F2> to enter Setup prompt appears on the bottom

of the screen.

Use the left and right arrow keys to move between selections on the menu

bar.

www.gateway.com

Navigating the BIOS setup utility

Use the keys listed in the legend bar on the bottom of the Setup screen to work

your way through the various menu and submenu screens.

To use the BIOS setup utility:

•To choose a menu, use the left ← and right → arrow keys.

•To choose an item, use the up ↑ and down ↓ arrow keys.

•To change the value of a parameter, press F5 or F6.

•A plus sign (+) indicates the item has sub-items. Press ENTER to expand this

item.

•To load default settings, press F9.

•To save changes made and close the utility, press F10.

1Press ESC while you are in any of the menu screen to display the Exit menu.

BIOS setup utility menus

The Setup utility has five menus for configuring the various system functions.

These include: Information, Main, Security, Boot, and Exit.

Important

• You can change the value of a parameter if it is enclosed in

square brackets.

• Navigation keys for a particular menu are shown on the bottom

of the screen. Help for parameters are found in the Item Specific

Help part of the screen. Read this information carefully when

making changes to parameter values.

• The screenshots used in this section are for illustration only. The

values displayed may not be the same as those in your computer.

Important

• The screenshots used in this section are for illustration only. The

values displayed may not be the same as those in your computer.

Actual screen information varies by model, installed features, and

location.

• In the descriptive table following each of the screenshot, settings

in boldface are the default settings.

CHAPTER 2: System utilities

Information

The Information menu displays a summary of your computer hardware information.

These information are necessary for troubleshooting and may be required when

asking for technical support.

Parameter Description

CPU Type Displays the processor model and speed.

CPU Speed Displays the processor speed.

IDE0 Model Name Displays the model name of the hard drive installed on the

primary IDE master.

IDE0 Serial Number Displays the serial number of the hard drive installed on the

primary IDE master.

ATAPI Model Name Displays the model name of the installed optical drive.

System BIOS

Version

Displays system BIOS version.

VGA BIOS Version Displays the VGA firmware version.

KBC Version Displays the keyboard controller version.

Serial Number Displays the system serial number.

Asset Tag Number Displays the system asset tag number

Product Name Displays the official model name of the computer.

Manufacturer Name Displays the name of the computer manufacturer.

UUID Number Displays the computer’s UUID (universally unique identifier).

UUID is an identifier standard used in software construction,

standardized by the Open Software Foundation (OSF) as part

of the Distributed Computing Environment (DCE).

www.gateway.com

Main

Use the Main menu to set the system time and date, and other basic options.

Parameter Description Format/Options

System Time Displays the system time. The time is

expressed in a 24-hour format.

HH:MM:SS

(hour:minute:second)

System Date Displays the system date. MM/DD/YYYY

(month/day/year)

Total Memory Displays the size of system memory detected during boot-up.

Video Memory Displays the size of video memory detected during boot-up.

Quiet Boot Enables or disables the Quiet Boot

function.

When enabled, BIOS setup is in graphical

mode and displays only the computer

brand logo during POST and while booting.

When disabled, BIOS setup is in

conventional text mode and displays the

system Summary Screen.

Disabled

Enabled

Network Boot When enabled, a remote host with

appropriate boot image can boot this

computer. (only works with an Ethernet

device.)

Disabled

Enabled

F12 Boot Menu Enables or disables the Boot menu during

POST.

Disabled

Enabled

CHAPTER 2: System utilities

Security

Use the Security menu option to set system passwords to protect your computer

from unauthorized use.

D2D Recovery Enables or disables the D2D Recovery

function. This function allows the user to

create a hidden partition on the hard drive

to store the operation system. User can

then use this partition to restore the system

to factory defaults by pressing the Alt+F10

keys during system boot-up.

Disabled

Enabled

SATA Mode Select the SATA controller operating mode.

When set to AHCI (Advanced Host

Controller Interface), the SATA controller

enables its AHCI and RAID features when

the computer boots up.

When set to IDE, the SATA controller

disables its AHCI and RAID functions when

the computer boots up.

Note: If you do not intend to use the AHCI

or RAID features set this parameter to IDE

to speed up the boot-up time.

AHCI

IDE

Parameter Description Option

Supervisor

Password Is

Displays the supervisor password status. Clear

Set

User Password Is Displays the user password status. Clear

Set

HDD Password Is Displays the hard drive password status. Clear

Set

Parameter Description Format/Options

Phoenix SecureCore(tm) Setup Utility

Main

Esc

Help

Exit

Select Item

Select Menu

Change Values

Select Sub-Menu

-/+

Enter

F10

Setup Defaults

S a v e a n d E x i t

Information Security Boot Exit

Item Specific Help

Supervisor Password

c o n t r o l s a c c e s s o f t h e

whole setup utility.

I t c a n b e u s e d t o b o o t

u p w h e n P a s s w o r d o n

boot is enabled.

Supervisor Password s:

User Password s:

S e t U s e r P a s s w o r d

Set Password

P a s s w o r d o n B o o t :

H D D P a s s w o r d i s

HDD

Set Supervisor Password

Clear

[Enter]

[Disabled]

[]Enter

www.gateway.com

Setting a password

Note the following reminders before you define a system password:

•The maximum length of password contains 8 alphanumeric characters.

•System passwords are case-insensitive.

•When typing the password, only shaded blocks representing each typed

character are visible.

To set a supervisor password:

1Press ↑ or ↓ to highlight Set Supervisor Password, then press Enter.

The Set Supervisor Password box opens.

2Type a password, then press Enter.

Set Supervisor

Password

Press Enter to set a supervisor password. When set, this password

will allow the user to access and change all settings in the Setup

Utility.

Set User Password Press Enter to set a user password. When set, this password will

restrict a user’s access to the Setup menus. Only the following

menus will be accessible:

• System Time and System Date

• All Exit menu options excluding Load Setup Defaults

Note: A supervisor password must first be set before creating a

user password.

If Password on Boot is enabled, the user must enter the user

password each time the notebook is turned on or wakes from

Sleep.

Set HDD

Password

Press Enter to set password for accessing the hard disk drive

(HDD) password. It will be required during boot-up or when waking

from hibernation mode.

Password on Boot Referred to as the power-on password. When

enabled, the user or supervisor password will be

required to boot up the system.

Note: A supervisor password must first be set

before creating a user password.

Disabled

Enabled

Caution

When you are prompted to enter a password, you have three tries

before the system halts. Don’t forget your password.

Parameter Description Option

CHAPTER 2: System utilities

3Retype the password to verify the first entry, then press Enter.

You will be prompted to save the new password.

4Press Enter.

5Press F10 to save the password and close the Setup Utility or you can

proceed to setting a user password.

To set a user password:

1Press ↑ or ↓ to highlight Set User Password, then press Enter.

The Set User Password box opens.

2Type a password, then press Enter.

3Retype the password to verify the first entry, then press Enter.

You will be prompted to save the new password.

4Press Enter.

5Press F10 to save the password and close the Setup Utility.

Changing a password

To change a password:

1Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password

field, then press Enter.

The Set Supervisor Password or Set User Password box opens.

2Type the current password, then press Enter.

3Type a new password, then press Enter.

4Retype the new password to verify the first entry, then press Enter.

You will be prompted to save the new password.

5Press Enter.

6Press F10 to save the password and close the Setup Utility or you can

proceed to setting a user password.

www.gateway.com

Removing a password

To remove a password:

1Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password

field, then press Enter.

The Set Supervisor Password or Set User Password box opens.

2Type the current password, then press Enter.

3Press Enter twice without entering anything in the new and confirm password

fields.

You will be prompted to confirm the password removal.

4Press Enter.

5Press F10 to save the password and close the Setup Utility or you can

proceed to setting a user password.

Resetting a password

If you have forgotten the user password, the computer will continue to function

normally but you will have limited access to the Setup utility.

If you have enabled the Password on Boot field and you forget the supervisor

password, you will not be able to boot up the computer. The same thing applies

if you forget the HDD password.

To clear a lost BIOS password (user or supervisor password) you need to short

the clear password hardware gap located on the system board. Go to page 40

for instructions.

To regain access to your computer if you lose the HDD password, you need to

generate a master password and unlock your hard drive. Go to page 41 for

instructions.

CHAPTER 2: System utilities

Boot

Use the Boot menu to set the preferred drive sequence in which the Setup utility

attempts to boot the operating system.

To set boot drive sequence:

1Press ↑ or ↓ to highlight a bootable device.

2Press F5 or F6 to move the selected device up or down the boot sequence.

3Press F10 to save the changes you made and close the Setup utility.

Phoenix SecureCore(tm) Setup Utility

Main

Item Specific Help

U s e < > o r < > t o

select a device, then

p r e s s < F 6 > t o m o v e i t

u p t h e l i s t , o r < F 5 >

t o m o v e i t d o w n t h e

list. Press <Esc> to

escape the menu.

Boot priority order:

Esc

Help

Exit

Select Item

Select Menu

Change Values

Select Sub-Menu

-/+

Enter

F10

Setup Defaults

S a v e a n d E x i t

Information Security Boot Exit

2: CD/DVD: XXXXXXXXXXX-XXXXX-(X

Network Boot: XXXXXXXXXXXXXXXX

USB HDD:

USB FDD:

U S B K e y :

7 : U S B C D / D V D R O M :

1: IDE0: XXXXXXXXXXX-(XX)

www.gateway.com

Exit

The Exit menu screen lists options for quitting from the Setup Utility.

Option Description

Exit Saving Changes Saves changes made and closes the Setup utility. Keyboard

shortcut: F10

Exit Discarding

Changes

Discards changes made and closes the Setup utility.

Load Setup Default Loads the factory-default settings for all Setup parameters.

Keyboard shortcut: F9

Discard Changes Discards all changes made to the Setup utility and loads

previous configuration settings.

Save Changes Saves all changes made to the Setup utility.

Phoenix SecureCore(tm) Setup Utility

Main

Item Specific Help

E x i t S y s t e m S e t u p a n d

save your changes to

CMOS.

Esc

Help

Exit

Select Item

Select Menu

Change Values

Select Sub-Menu

-/+

Enter

F10

Setup Defaults

S a v e a n d E x i t

Information Security Boot Exit

Exit Discarding Changes

Load Setup Defaults

Discard Changes

Save Changes

Exit Saving Changes

CHAPTER 2: System utilities

BIOS recovery

An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt

the BIOS code, which will cause the system to go into an unbootable state. You

need to access and execute the boot block program to reboot the computer and

recover the regular BIOS code.

Creating the Crisis Recovery disk

To create the Crisis Recovery disk:

1Prepare a removable USB storage device with a capacity size greater than

10 MB.

Note that all data on the USB storage device will be cleared during the

creation of the crisis disk.

2Set up a computer running the Windows XP or Windows Vista OS and plug

in the USB storage device into an available USB port.

3Decompress the Crisis Package Source.

4Select WINCRIS.exe and then select Run as administrator.

5Keep the default settings and then click Start button.

6When the pop-up warning dialog box appears, click OK to create the crisis

disk.

7Click No if you do not want to create another crisis disk.

8Eject and reconnect the USB removable storage device, and make sure it

contains the BIOS.wph, MINIDOS.sys, and PHLASH16.exe files.

Performing a BIOS recovery

To perform a BIOS recovery:

1Shut down the BIOS failed-computer.

2Connect the USB storage device containing the Crisis Recovery disk files

to the failed computer.

3Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then

press the power button.

The BIOS recovery process begins. When the process is complete the

computer will automatically reboot.

4Disconnect the USB storage device from the computer.

5Perform a BIOS flash procedure to update the BIOS firmware.

Caution

Observe the following when performing a BIOS recovery:

• Make sure the battery pack is installed to the system and that

the computer is connected to a UPS unit during the BIOS

recovery and BIOS flash procedures.

• The BIOS crisis recovery disk should be prepared in a computer

running the Windows XP or Windows Vista OS.

www.gateway.com

Running the Flash utility:

To run the Flash utility:

1Rename the BIOS file as “XXXXXXX.FD”.

2Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis

Recovery disk files.

3Turn off the computer.

4Insert the USB device containing the renamed BIOS file and the Crisis

Recovery disk files to any USB port.

5Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then

press the power button.

6Release the Fn+Esc keys after POST.

CHAPTER 2: System utilities

Clearing a BIOS password

To clear a lost BIOS password (user or supervisor password) you need to short

the clear password hardware gap (G102) located on the system board.

To clear a BIOS password:

1Turn off the notebook and unplug all the peripherals connected to it.

2Complete the steps in “Removing the battery” on page 48.

3Complete the steps in “Removing the bay cover” on page 49.

4Remove the memory module(s) and locate the G102 gap.

5Use an electrical conductivity tool to short the two contacts on the hardware

gap together.

6While resting the tool on the two contacts, plug one end of the AC adapter

into the DC power jack and plug one end to an electrical outlet.

7Press the power button to turn on the system.

8After the POST, remove the tool from the hardware gap.

9Reinstall the memory module(s), battery pack, and the bay cover.

10 Turn on the notebook and press F2 during bootup to access the Setup utility.

11 Press F9 to load the system defaults.

12 Press F10 to save the changes you made and close the setup Utility.

Gap Default setting Function

G102 Open (normal) Short to clear the user and supervisor

passwords.

Discrete model UMA model

www.gateway.com

Unlocking the hard drive

To regain access to your computer if you lose the HDD password, you need to

generate a master password and unlock the hard drive.

To unlock a hard drive:

1Open the computer in a DOS environment.

2Type the following command:

A\> unlock6 XXXXX 00

3Press Enter to display the command options.

4Select option 2 (upper case ASCII code), then press Enter.

5Write down the generated master password.

6Reboot the computer.

7In the HDD password prompt, type the master password generated in step 5,

then press Enter.

CHAPTER 2: System utilities

CHAPTER3

Replacing notebook components

•Preventing static electricity

discharge

•Preparing the work space

•Required tools

•Preparing the notebook

•Adding or replacing memory

modules

•Replacing the wireless card

•Replacing the hard drive

•Replacing the optical drive

•Replacing the keyboard cover

•Replacing the multimedia

board

•Replacing the keyboard

•Replacing the LCD panel

assembly

•Replacing the palm rest

•Replacing the speakers

•Replacing the touchpad board

•Replacing the modem board

•Replacing the USB board

•Replacing the Bluetooth

module

•Replacing the system board

•Replacing the cooling

assembly

•Replacing the processor

•Replacing the LCD front panel

•Replacing the webcam

•Replacing the LCD

•Replacing the LCD panel

hinge brackets

•Replacing the power button

board

•Replacing the Kensington lock

cap

•Replacing the microphone

•Replacing the antennas

•Replacing the LCD assembly

lid

CHAPTER 3: Replacing notebook components

Preventing static electricity discharge

The components inside your notebook are extremely sensitive to static electricity,

also known as electrostatic discharge (ESD).

Before performing maintenance on the notebook, follow these guidelines:

•Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

•Remove components from their antistatic bags only when you are ready to

use them. Do not lay components on the outside of antistatic bags because

only the inside of the bags provide electrostatic protection.

•Always hold components by their edges. Avoid touching the edge

connectors. Never slide components over any surface.

•Wear a grounding wrist strap (available at most electronics stores) and attach

it to a bare metal part of your workbench or other grounded connection.

•Touch a bare metal surface on your workbench or other grounded object.

Tape

Some of the procedures in this guide involve removing tape that secures cables

or components. Two types of tape are used in this notebook:

•Mylar, non-conductive tape is typically transparent, with a red or brown tint.

•Conductive tape is typically grey or silver in color.

If the existing tape cannot be reused, replace it with the same type. Make sure

the replacement tape is of the non-ESD generating kind. Do not use cellophane

tape.

Warning

To avoid exposure to dangerous electrical voltages and moving

parts, turn off your notebook, remove the battery, and unplug the

power cord and network cable before opening the case.

Warning

To prevent risk of electric shock, do not insert any object into the

vent holes of the notebook.

Important

Before performing maintenance on the notebook, you should read

and understand the information in this section.

www.gateway.com

Preparing the work space

Before performing maintenance on the notebook, make sure that your work space

and the notebook are correctly prepared.

•Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work

mat.

•Use a sturdy table. Make sure that the table top is wide enough to hold each

component as you remove it.

•Ensure that clear lighting condition is available to make part identification

easier.

•Keep your work surface free from clutter and debris that may damage

components.

•Use a magnetized screwdriver for removing screws.

•When removing components that are attached to the notebook by a cable,

unplug the cable before removing the screws, when possible, to avoid

damaging the cable.

•As you remove components and screws, lay them toward the rear of your

work surface (behind the notebook) or far enough to the side that your arms

will not accidentally brush them onto the floor.

•To help keep track of screws, try the following:

–Place each component’s screws in their own section of a parts sorter.

–Place each component’s screws next to the component on your work

surface.

–Print the first page of each task, then place the page toward the rear of

your work surface. As you remove screws, place the screws in their

respective section on the page.

–After loosening screws that are deeply recessed in a hole (for example,

on the bottom of the base assembly), you can leave the screws in the

holes if you place small pieces of masking tape over the hole openings.

When reassembling the component, just remove the tape and tighten

the screws.

–When you place flat-headed screws on the work surface, stand them

on their heads to prevent the screws from rolling off the table.

CHAPTER 3: Replacing notebook components

Required tools

To disassemble the notebook, you need the following tools:

•Wrist grounding strap (for ESD prevention)

•Conductive mat (for ESD prevention)

•Flat screwdriver

•Phillips screwdriver

•Non-marring plastic scribe

www.gateway.com

Preparing the notebook

To prepare the notebook for maintenance:

1Make sure that the optical disc drive is empty.

2Turn off the notebook.

3Close the LCD panel.

4Disconnect the AC adapter.

5Disconnect the network cable and all peripheral devices connected to the

notebook.

6Make sure there is no memory card on the card reader slot. To remove a

memory card:

aPush against the card, as if you were pushing it further into the slot,

letting the card spring out

bPull the memory card out of its slot.

CHAPTER 3: Replacing notebook components

Removing the battery

To remove the battery:

1Turn the notebook over so the base is facing up.

2Slide the battery lock to the unlocked position.

3Slide the battery release latch (a), then remove the battery out of the

notebook (b).

Note

The battery is highlighted with a yellow circle in the above image.

Follow local regulations for battery disposal.

www.gateway.com

Removing the bay cover

To remove or replace components located on the lower bay, you need to remove

the bay cover first.

Tools you need to complete this task:

To remove the bay cover:

1Complete the steps in “Preparing the notebook” on page 47.

2Turn the notebook over so the base is facing up.

3Loosen the bay cover screws (these screws cannot be removed).

4Insert a non-marring plastic scribe on the cover’s notch to release the cover

from the computer, and then remove the cover.

Phillips #0 screwdriver Non-marring plastic scribe

CHAPTER 3: Replacing notebook components

Adding or replacing memory modules

Tools you need to complete this task:

To add or replace memory modules:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the bay cover” on page 49.

3If you are replacing a memory module, go to step 4.

If you installing an additional memory module, go to step 6.

4Use a non-marring plastic scribe to push out the latches on both sides of

the memory slot until the module tilts upward.

5Remove the memory module from its slot.

Important

Use only memory modules designed for this Gateway notebook.

Phillips #0 screwdriver Non-marring plastic scribe

www.gateway.com

6Insert the new memory module at a 30° angle into an empty memory slot,

and then press it down until it clicks into place.

The module is keyed so it can only be inserted in one direction. If the module

does not fit, make sure that the notch in the module lines up with the tab in

the memory slot.

7Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the wireless card

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (wireless card)

To replace the wireless card:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the bay cover” on page 49.

3Detach the bar code sticker covering the antenna cables.

4Unplug the antenna cables. Note which color cable corresponds to each of

the connectors.

5Move the antenna cables away from the wireless card screw.

Important

The number of antenna cables varies depending on the type

of wireless card installed on the notebook. IEEE 802.11n

cards typically have three antenna cables. Other types of

wireless cards usually have only two antenna cables.

Phillips #0 screwdriver Non-marring plastic scribe

www.gateway.com

6Remove the screw securing the wireless card.

7Pull the card out of the slot.

8Insert the new wireless card at a 30° angle into the empty Mini Card slot.

The card is keyed so it can only be inserted in one direction. If the card does

not fit, make sure that the notch in the card lines up with the tab in the card

slot.

9Secure the new wireless card with the screw removed in step 6.

10 Reconnect the antenna cables to the connectors.

11 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the hard drive

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

• 2 chrome M3×3 (hard drive bracket)

To replace the hard drive:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the bay cover” on page 49.

3Remove the hard drive screw.

4Grasp the black mylar tab and use it to disengage the hard drive from its connector,

and then remove the drive from its compartment.

Phillips #0 screwdriver Non-marring plastic scribe

www.gateway.com

5If your new hard drive already includes the hard drive bracket, go to step 8.

If you need to use the bracket from the old hard drive, go to step 6.

6Remove the screws that secure the hard drive bracket, and then detach the

bracket from the drive.

7Place the bracket on the new drive and secure it with the two screws removed

in step 6.

8Slide the new hard drive into the hard drive compartment and make sure

it’s properly engaged to the SATA1 connector.

9Secure the new drive to the system board with the screw removed in step 6.

10 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the optical drive

Tools you need to complete this task:

Screws removed during this task:

•1 black M2.5×6 (optical drive)

• 1 chrome M2×3 (optical drive bracket)

To replace the optical drive:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the bay cover” on page 49.

3Remove the optical drive screw.

4Use the non-marring plastic scribe to carefully push the optical drive out of

the drive bay, and then slide the drive out.

Phillips #0 screwdriver Non-marring plastic scribe

www.gateway.com

5If your new optical drive already has it’s own bracket and bezel, go to step 10.

If you need to use the bracket and bezel from the old optical drive, perform

steps 6–9 as necessary.

6Detach the bezel from the old optical drive.

7Remove the screws that secure the optical drive bracket, and then detach

the bracket from the drive.

8Attach the bezel to the new optical drive.

9Attach the bracket to the new optical drive and secure it with the screw

removed in step 7.

10 Slide the new optical drive into the drive bay and make sure it’s properly

engaged to the ODD1 connector.

11 Secure the new drive to the system board with the screw removed in step 3.

12 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the keyboard cover

Tools you need to complete this task:

Screws removed during this task:

•3 black M2.5×6 (keyboard cover)

To replace the keyboard cover:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the battery” on page 48.

3Remove the screws securing the keyboard cover.

4Turn the notebook over and open the LCD panel to its fully extended position.

5Insert a small flat-blade screwdriver or non-marring scribe between the LCD

hinge side and the keyboard cover, and carefully pry the cover up.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

6Detach the keyboard cover from the palm rest assembly and turn it over the

keyboard to access its underside (a).

Open the multimedia board cable connector (b) and disconnect the cable (c).

7If you will be using the multimedia board from the old keyboard cover, remove

it by performing steps 3 and 4 of the “Replacing the multimedia board”

procedure on page 60.

8Secure the multimedia board, with the connector facing up, on the new

keyboard cover.

9Insert the multimedia cable to its connector on the multimedia board, then

close the clip to lock the cable in place.

10 Insert the tabs on the front side of the keyboard cover into the slots located

on the top corners of the palm rest assembly, then press down on the back

part.

11 Press down on the cover until it clicks in place.

The keyboard cover is correctly mounted when you can run you finger along

the sides of the cover and find no gaps.

12 Close the LCD panel and turn the notebook over so the base is facing up.

13 Secure the keyboard cover with the screws removed in step 3.

14 Reinstall the battery.

Caution

The keyboard cover is connected to the notebook through the

multimedia board cable. Disconnect this cable first before pulling the

cover away from the palm rest assembly.

Caution

If the cover is not correctly installed, your notebook could be

damaged when you try to close the LCD panel.

CHAPTER 3: Replacing notebook components

Replacing the multimedia board

Tools you need to complete this task:

Screws removed during this task:

•3 black M2.5×6 (keyboard cover)

To replace the multimedia board:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the keyboard cover by performing steps 2–6 of the “Replacing the

keyboard cover” procedure on page 58.

3Insert a small flat-blade screwdriver or non-marring scribe between the

multimedia board and the keyboard cover’s underside, and carefully pry the

board loose.

4Remove the multimedia board from the keyboard cover.

Caution

The multimedia board is glued to the keyboard cover. Remove this

board only if it is defective.

Note

A circuit board that is >10 cm2 has been highlighted with a yellow

rectangle as shown in the above image. Follow the local regulations

for disposing this type of circuit board.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Secure the new multimedia board, with the connector facing up, on the

keyboard cover.

6Insert the multimedia cable to its connector on the multimedia board, then

close the clip to lock the cable in place.

7Insert the tabs on the front side of the keyboard cover into the slots located

on the top corners of the palm rest assembly, then press down on the back

part.

8Press down on the cover until it clicks in place.

The keyboard cover is correctly mounted when you can run you finger along

the sides of the cover and find no gaps.

9Close the LCD panel and turn the notebook over so the base is facing up.

10 Secure the keyboard cover with the screws removed in step 3 of the

“Replacing the keyboard cover” procedure on page 58.

11 Reinstall the battery.

Caution

If the cover is not correctly installed, your notebook could be

damaged when you try to close the LCD panel.

CHAPTER 3: Replacing notebook components

Replacing the keyboard

Tools you need to complete this task:

Screws removed during this task:

•3 black M2.5×6 (keyboard cover)

To replace the keyboard:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the keyboard cover by performing steps 2–6 of the “Replacing the

keyboard cover” procedure on page 58.

3Lift the back edge of the keyboard slightly, then carefully slide it toward the

LCD panel to release the keyboard retaining tabs from the palm rest.

4Flip the keyboard over onto the touchpad area to access to the keyboard

cable (a).

Open the keyboard cable connector (b) and disconnect the cable (c).

Caution

The keyboard is connected to the notebook through the keyboard

cable. Disconnect this cable first before pulling the keyboard away

from the palm rest.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Insert the retaining tabs of the new keyboard into the slots located on the

top side of the touchpad area.

6Reach underneath the keyboard and insert the keyboard cable to its system

board connector, then close the clip to lock the cable in place.

7Gently press the keyboard down until it is flat all the way across.

8Reinstall the keyboard cover by performing steps 9–13 of the “Replacing the

keyboard cover” procedure on page 58.

9Reinstall the battery.

Important

The keyboard cable is correctly oriented if it is not twisted.

CHAPTER 3: Replacing notebook components

Replacing the LCD panel assembly

Tools you need to complete this task:

Screws removed during this task:

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

To replace the LCD panel assembly:

1Complete the steps in “Preparing the notebook” on page 47.

2If the notebook has a wireless card installed, complete the steps in

“Removing the bay cover” on page 49, and then unplug the antenna cables.

If there’s no wireless card installed, proceed to step 5.

3Remove the keyboard by performing steps 2–4 of the “Replacing the

keyboard” procedure on page 62.

4Turn the notebook over so the base is facing up.

5Remove the base screws that secure the LCD panel hinges.

Caution

The keyboard is connected to the notebook through a keyboard

cable. Disconnect this cable first before pulling the keyboard away

from the palm rest assembly.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

6Turn the notebook over again so the palm rest is facing up.

7Disconnect the LCD, webcam, and microphone cables from their system board

connectors.

8Release the LCD, webcam, and microphone cables from their latches.

9If the notebook has a wireless card installed, note the antenna cable routing

for later reference and then perform step 10 to release the antenna cables

from the palm rest.

If there’s no wireless card installed, proceed to step 11 to disconnect the

power button board cable.

CHAPTER 3: Replacing notebook components

10 Release the antenna cables from their palm rest latches, and then pull them

out from underneath the computer.

11 Disconnect the power button board cable from its system board connector, and then

release it from its palm rest latches.

12 Carefully open the LCD panel to its fully extended position.

13 Move the LCD, webcam, and microphone cables away from the top hinge screws.

14 Remove the top hinge screws securing the LCD assembly.

www.gateway.com

15 Lift the LCD panel assembly up and away from the notebook.

16 Position the new LCD panel assembly on the notebook, and then secure it

with the hinge screws removed in step 14.

17 If the notebook has a wireless card installed, proceed to step 18 to arrange

the antenna cables.

If there’s no wireless card installed, proceed to step 19 to reconnect the

power button board cable.

18 Refer to the antenna cable routing note made on step 9 and secure the

antenna cables to the palm rest before pulling the ends downward to the

wireless card compartment.

19 Arrange the power button cable on the palm rest and reconnect it to its

system board connector.

20 Arrange the LCD, webcam, and microphone cables on the palm rest and

reconnect them to their system board connectors.

21 Close the LCD panel and turn the notebook over so the base is facing up.

22 If the notebook has a wireless card installed, reconnect the antenna cables

and then reinstall the bay cover.

23 Return the base hinge screws removed in step 5.

24 Turn the notebook over so the palm rest is facing up.

25 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

26 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the palm rest

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

To replace the palm rest:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the bay cover” on page 49.

3If the notebook has a wireless card installed, unplug the antenna cables.

4Remove the hard drive screw, and then remove the hard drive from its

compartment.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Remove the optical drive screw.

6Remove the keyboard cover by performing steps 2–6 of the “Replacing the

keyboard cover” procedure on page 58.

7Remove the keyboard by performing steps 3 and 4 of the “Replacing the

keyboard” procedure on page 62.

8Remove the LCD panel assembly by performing steps 5–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

9Disconnect the speaker cable from the system board.

10 Open the multimedia cable connector (a) and disconnect the cable (b).

CHAPTER 3: Replacing notebook components

11 Open the touchpad cable connector (a) and disconnect the cable from the

system board (b).

12 Turn the notebook over so the base is facing up.

13 Remove the screws securing the palm rest on the base side.

14 Turn the notebook over again so the palm rest is facing up.

15 Remove the screws securing the palm rest on the top side.

www.gateway.com

16 Locate the small gaps on the top side of the palm rest and insert a small

flat-blade screwdriver or non-marring scribe into each gap to separate the

palm rest from the base enclosure.

17 Once the top side is separated, pry loose the left and right sides of the palm

rest, and finally the bottom side until all the palm rest retaining tabs have

been released.

18 Lift the palm rest assembly from the base enclosure.

19 Place the new palm rest assembly on top of the base enclosure and press

it down on all sides until it snaps into place.

20 Reconnect the speaker, multimedia, and touchpad cables to their respective

system board connectors.

21 Secure the palm rest assembly with the screws removed in steps 13 and 15.

22 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

23 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

24 Return the optical screw drive in its place.

25 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

26 If you have disconnected any wireless antennas, reconnect them now.

27 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the speakers

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

• 2 chrome M2×3 (speakers)

To replace the speakers:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the palm rest by performing steps 2–18 of the “Replacing the palm

rest” procedure on page 68.

3Turn the palm rest over so that its underside is facing up.

4Peel off the tape covering the left speaker screw.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Remove the speaker screws.

6Release the speaker cable from the palm rest, and then remove the

speakers.

7Position the new speakers on the palm rest.

8Secure the speakers with the screws removed in step 5 and cover it with

the tape that was detached in step 4.

9Secure the speaker cable on the palm rest latches

10 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

12 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

13 Return the optical screw drive in its place.

14 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

15 If you have disconnected any wireless antennas, reconnect them now.

16 Reinstall the bay cover.

CHAPTER 3: Replacing notebook components

Replacing the touchpad board

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

To replace the touchpad board:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the palm rest by performing steps 2–18 of the “Replacing the palm

rest” procedure on page 68.

3Turn the palm rest over so that its underside is facing up.

4Open the touchpad board cable connector (a) and disconnect the cable (b).

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Remove the touchpad cable from the palm rest.

6Peel off the tape protecting the touchpad board.

7Note the orientation of the touchpad board for later reference in installing

the new touchpad board.

CHAPTER 3: Replacing notebook components

8Insert a small flat-blade screwdriver or non-marring scribe between the

touchpad board and the palm rest’s underside, and carefully pry the board

loose.

9Remove the touchpad board from the palm rest.

10 Observing the same orientation as the old touchpad board, secure the new

board on the palm rest.

11 Cover the new touchpad board with the tape removed in step 6.

12 Insert the touchpad cable to the touchpad board cable connector, and then

close the clip to lock the cable in place.

13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

16 Return the optical screw drive in its place.

17 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

18 If you have disconnected any wireless antennas, reconnect them now.

19 Reinstall the bay cover.

Note

A circuit board that is >10 cm2 has been highlighted with a yellow

rectangle as shown in the above image. Follow the local regulations

for disposing this type of circuit board.

www.gateway.com

Replacing the modem board

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

•1 black M2×4 (modem board)

To replace the system board:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the battery” on page 48.

3Remove the memory from the old system board and install it on the new

system board by following the instructions in the “Adding or replacing

memory modules” section on page 50.

4If the notebook has a wireless card installed, remove the card from the old

system board and install it on the new system board by following the

instructions in the “Replacing the wireless card” section on page 52.

5Remove the hard drive by performing steps 3 and 4 of the “Replacing the

hard drive” procedure on page 54.

6Remove the optical drive by performing steps 3 and 4 of the “Replacing the

optical drive” procedure on page 56.

7Remove the palm rest by following steps 6–18 of the “Replacing the palm

rest” procedure on page 68.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

CHAPTER 3: Replacing notebook components

8Disconnect the modem cable from the modem board.

9Remove the modem board screw.

10 Remove the old modem board from the system board.

www.gateway.com

11 Connect the modem cable to the new modem board, and then attach to board

to its system board connector.

12 Secure the new modem board with the screw removed in step 9.

13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

14 Reinstall the LCD panel assembly by following the steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

16 Close the LCD panel and turn the notebook over so the base is facing up.

17 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing

the optical drive” procedure on page 56.

18 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

19 If you have disconnected any wireless antennas, reconnect them now.

20 Reinstall the bay cover.

21 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the USB board

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

To replace the USB board:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the battery” on page 48.

3Complete the steps in “Removing the bay cover” on page 49.

4If the notebook has a wireless card installed, unplug the antenna cables.

5Remove the hard drive screw, and then remove the hard drive from its

compartment.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

6Remove the optical drive screw.

7Remove the palm rest by performing steps 6–18 of the “Replacing the palm

rest” procedure on page 68.

8Disconnect the USB board and modem board cables from the USB board.

9Remove the USB board screw.

10 Remove the USB board from the base enclosure.

CHAPTER 3: Replacing notebook components

11 Place the new USB board in the base enclosure and secure it with the screw

removed in step 9.

12 Connect the USB board and modem board cables to the new USB board.

13 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

15 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

16 Close the LCD panel and turn the notebook over so the base is facing up.

17 Return the optical screw drive in its place.

18 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

19 If you have disconnected any wireless antennas, reconnect them now.

20 Reinstall the bay cover.

21 Reinstall the battery.

www.gateway.com

Replacing the Bluetooth module

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

To replace the Bluetooth module:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the battery” on page 48.

3Complete the steps in “Removing the bay cover” on page 49.

4If the notebook has a wireless card installed, unplug the antenna cables.

5Remove the hard drive screw, and then remove the hard drive from its

compartment.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

CHAPTER 3: Replacing notebook components

6Remove the optical drive screw.

7Remove the palm rest by performing steps 6–18 of the “Replacing the palm

rest” procedure on page 68.

8Disconnect the Bluetooth cable from the Bluetooth module.

9Release the Bluetooth module from the tabs securing it.

www.gateway.com

10 Secure the new Bluetooth module on the base enclosure and connect the

Bluetooth cable to it.

11 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

14 Close the LCD panel and turn the notebook over so the base is facing up.

15 Return the optical screw drive in its place.

16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

17 If you have disconnected any wireless antennas, reconnect them now.

18 Reinstall the bay cover.

19 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the system board

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

•1 black M2×4 (system board)

To replace the system board:

1Complete the steps in “Preparing the notebook” on page 47.

2Complete the steps in “Removing the battery” on page 48.

3Remove the memory from the old system board and install it on the new

system board by following the instructions in the “Adding or replacing

memory modules” section on page 50.

4If the notebook has a wireless card installed, remove the card from the old

system board and install it on the new system board by following the

instructions in the “Replacing the wireless card” section on page 52.

5Remove the hard drive by performing steps 3 and 4 of the “Replacing the

hard drive” procedure on page 54.

6Remove the optical drive by performing steps 3 and 4 of the “Replacing the

optical drive” procedure on page 56.

7Remove the palm rest by following steps 6–18 of the “Replacing the palm

rest” procedure on page 68.

8Remove the modem board by following steps 8–10 of the “Replacing the

modem board” procedure on page 77, then disconnect the Bluetooth module

cable from its system board connector.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

9Disconnect the USB board cable from its system board connector.

10 Remove the system board screw.

11 Carefully remove the system board from the base enclosure.

Note

A circuit board that is >10 cm2 has been highlighted with a yellow

rectangle as shown in the previous image. Follow the local

regulations for disposing this type of circuit board.

The RTC battery has been highlighted with a yellow circle in the

previous image. Detach the RTC battery and follow the local

regulations for disposing it.

Discrete model UMA model

Discrete model

UMA model

CHAPTER 3: Replacing notebook components

12 Turn the system board over and remove the cooling assembly by performing

steps 4–7 of the “Replacing the cooling assembly” procedure on page 89.

13 If your new system board does not include a processor, remove the

processor from the old system board and install it on the new system board

by performing steps 4–7 in the “Replacing the processor” section on page 92.

14 Reinstall the cooling assembly by performing steps 9–12 of the “Replacing

the cooling assembly” procedure on page 89.

15 Place the new system board in the base enclosure and secure it with the

screw removed in step 9.

16 Reconnect the USB board and Bluetooth module cables to their system

board connectors.

17 Reinstall the modem module by performing steps 11–12 of the “Replacing

the modem board” procedure on page 77.

18 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

19 Reinstall the LCD panel assembly by following the steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

20 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

21 Close the LCD panel and turn the notebook over so the base is facing up.

22 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing

the optical drive” procedure on page 56.

23 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

24 If you have disconnected any wireless antennas, reconnect them now.

25 Reinstall the bay cover.

26 Reinstall the battery.

www.gateway.com

Replacing the cooling assembly

Tools you need to complete this task:

Additional materials you need to complete this task:

•Soft cloth and isopropyl alcohol; or alcohol pad

•Thermal grease

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

•1 black M2×4 (system board)

To replace the cooling assembly:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the system board by performing steps 2–11 of the “Replacing the

system board” procedure on page 86.

3Turn the system board over to access the cooling fan cable.

4Disconnect the cooling fan cable from its system board connector.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

Discrete model UMA model

CHAPTER 3: Replacing notebook components

5Loosen the spring-loaded captive screws securing the cooling assembly.

Follow the screw sequence indicated on the below images.

6Remove the cooling assembly from the system board.

7Lay the cooling assembly down in an upright position to avoid tainting your

work space with thermal grease.

Discrete model UMA model

www.gateway.com

8Remove the barcode sticker on top of the processor.

9Moisten a soft cloth with isopropyl alcohol and clean the processor die to

remove any thermal grease residue. Wipe the die surface several times to

make sure that no particles or dust contaminants are evident. Allow the

alcohol to evaporate before continuing.

10 Apply just enough thermal grease to evenly coat the surface of the processor

die.

11 Place the new cooling assembly on the system board and tighten its captive

screws to secure it in place. Follow the sequence of the number beside each

screw when securing the cooling assembly.

12 Reconnect the cooling fan cable to its system board connector.

13 Reinstall the system board by performing steps 15 and 16 of the “Replacing

the system board” procedure on page 86.

14 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

15 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

16 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

17 Close the LCD panel and turn the notebook over so the base is facing up.

18 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing

the optical drive” procedure on page 56.

19 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

20 If you have disconnected any wireless antennas, reconnect them now.

21 Reinstall the bay cover.

22 Reinstall the battery.

Caution

Do not touch the contact surface of the new cooling assembly nor

the processor dire as this may leave dead skin cells or oils from

your finger that can result in poor thermal grease performance.

Discrete model UMA model

CHAPTER 3: Replacing notebook components

Replacing the processor

Tools you need to complete this task:

Additional materials you need to complete this task:

•Soft cloth and isopropyl alcohol; or alcohol pad

•Thermal grease

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinge - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinge - top)

• 10 M2.5×6 black (palm rest - base side)

• 3 M2.5×6 black (palm rest - top side)

•1 black M2×4 (system board)

To replace the processor:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the cooling assembly by performing steps 2–7 of the “Replacing

the cooling assembly” procedure on page 89.

3Remove the barcode sticker on top of the processor.

Phillips #0 screwdriver

Flat screwdriver Non-marring plastic scribe

Discrete model UMA model

www.gateway.com

4Use a flat-blade screwdriver to turn the processor lock screw

counter-clockwise.

5Remove the old processor from the system board.

6Align pin 1 of the new processor (indicated by the gold arrow on the corner

of the processor) with the beveled corner of the processor socket.

The processor will easily fit into the socket if you oriented it properly.

7Use a flat-blade screwdriver to turn the lock screw 180° clockwise to secure

the processor in place.

8Apply just enough thermal grease to evenly coat the surface of the processor

die.

9Reinstall the cooling assembly by performing steps 9–12 of the “Replacing

the cooling assembly” procedure on page 89.

10 Reinstall the system board by performing steps 15 and 16 of the “Replacing

the system board” procedure on page 86.

11 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm

rest” procedure on page 68.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

14 Close the LCD panel and turn the notebook over so the base is facing up.

Discrete model UMA model

CHAPTER 3: Replacing notebook components

15 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing

the optical drive” procedure on page 56.

16 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the

hard drive” procedure on page 54.

17 If you have disconnected any wireless antennas, reconnect them now.

18 Reinstall the bay cover.

19 Reinstall the battery.

www.gateway.com

Replacing the LCD front panel

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

To replace the LCD front panel:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the rubber inserts from the corners of the LCD front panel.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

CHAPTER 3: Replacing notebook components

4Remove the LCD front panel screws.

5Remove the LCD hinge cover screws.

6Carefully pry loose the front panel from the LCD assembly lid. Start on the

top side (a), continue to the left and right sides (b), and finally the bottom

side (c).

www.gateway.com

7Remove the front panel.

8Place the new front panel on top of the LCD assembly lid.

Make sure that the LCD, webcam, microphone, antenna, and power button

cables are properly routed on the hinge sides.

9Press the front panel on all sides until it snaps into place.

Make sure that there is no gap the between the front panel and the LCD

assembly lid.

10 Secure the front panel with screws removed in steps 4 and 5.

11 Return the LCD front panel rubber inserts to their places.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

13 Turn the notebook over so the palm rest is facing up.

14 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

15 Reinstall the battery.

CHAPTER 3: Replacing notebook components

Replacing the webcam

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

To replace the webcam:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Disconnect the webcam board cable.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

5Place the new webcam on the top side of the LCD assembly lid.

6Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

Make sure the webcam lens is aligned with camera peephole on the LCD

front panel before you secure the panel in place.

7Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

8Turn the notebook over so the palm rest is facing up.

9Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

10 Reinstall the battery.

CHAPTER 3: Replacing notebook components

100

Replacing the LCD

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

• 4 chrome M2×3 (LCD panel brackets)

To replace the LCD:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Release the LCD, webcam, microphone, antenna, and power button from

their LCD assembly lid latches.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

www.gateway.com

101

5Disconnect the webcam cable from the webcam board.

6Remove the LCD hinge screws.

7Remove the LCD from the LCD assembly lid.

8Lay the LCD on its front to access the LCD-webcam cable.

CHAPTER 3: Replacing notebook components

102

9Detach the LCD-webcam from the LCD’s underside (a) and disconnect it

from the LCD PCB (b).

10 Remove the screws securing the LCD panel brackets.

11 Attach the LCD panel brackets and the LCD cable to the new LCD.

12 Place the new LCD on the LCD assembly lid and secure it with the screws

removed in step .

13 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

14 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

15 Turn the notebook over so the palm rest is facing up.

16 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

17 Reinstall the battery.

www.gateway.com

103

Replacing the LCD panel hinge brackets

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

• 4 chrome M2×3 (LCD panel brackets)

To replace the LCD:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Remove the LCD by performing steps 4–7 of the “Replacing the LCD”

procedure on page 100.

5Remove the screws securing the LCD panel brackets.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

CHAPTER 3: Replacing notebook components

104

6Attach the new LCD panel brackets to the LCD.

7Place the LCD on the LCD assembly lid and secure it with the screws

removed in step .

8Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

9Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

10 Turn the notebook over so the palm rest is facing up.

11 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

12 Reinstall the battery.

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Replacing the power button board

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

To replace the power button board:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Remove the LCD by performing steps 4–7 of the “Replacing the LCD”

procedure on page 100.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

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5Note the orientation of the power button board for later reference and then

remove the board from the LCD assembly lid.

6Disconnect the power button cable from the board.

7Connect the power button cable to the new power button board.

8Position the new power button board on the LCD assembly lid making sure

it is in the same orientation noted on step 5.

The board should fit snugly against the spring to ensure proper contact when

pressing the power button.

9Place the LCD back on the LCD assembly lid.

10 Return the hinge screws to their places.

11 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

12 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

13 Turn the notebook over so the palm rest is facing up.

14 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

15 Reinstall the battery.

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Replacing the Kensington lock cap

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•3 black (Kensington lock cap)

To replace the Kensington lock cap:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Move the LCD, webcam, microphone, and antenna cables away from the

Kensington lock cap screws.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

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5Note the orientation of the Kensington lock cap for later reference and then

remove the screws securing it.

6Detach the Kensington lock cap from the left hinge.

7Position the new Kensington lock cap on the left hinge making sure it is in

the same orientation noted on step 5.

8Secure the cap with the screws removed in step 5.

9Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

10 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

11 Turn the notebook over so the palm rest is facing up.

12 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

13 Reinstall the battery.

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Replacing the microphone

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

To replace the microphone:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Remove the LCD by performing steps 4–7 of the “Replacing the LCD”

procedure on page 100.

5Release the microphone cable from the adhesive tabs securing it.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

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6Remove the microphone from the LCD assembly lid.

7Place the new microphone on the LCD assembly lid and secure its cable

on the adhesive tabs.

8Place the LCD back on the LCD assembly lid.

9Return the hinge screws to their places.

10 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

12 Turn the notebook over so the palm rest is facing up.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

14 Reinstall the battery.

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Replacing the antennas

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

To replace the antennas:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Remove the LCD by performing steps 4–7 of the “Replacing the LCD”

procedure on page 100.

5Release the antenna cables from the adhesive tabs securing them.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

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6Carefully pry the antenna boards loose from the LCD assembly lid to remove

the antennas.

7Secure the new antenna on the LCD assembly lid and route their cables

underneath the adhesive tabs.

8Place the LCD back on the LCD assembly lid.

9Return the hinge screws to their places.

10 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

11 Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

12 Turn the notebook over so the palm rest is facing up.

13 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

14 Reinstall the battery.

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Replacing the LCD assembly lid

Tools you need to complete this task:

Screws removed during this task:

•1 black M2×5 (hard drive)

•1 black M2.5×6 (optical drive)

•3 black M2.5×6 (keyboard cover)

• 2 black M2.5×6 (LCD panel hinges - bottom)

• 2 black M2.5×6+Nylok (LCD panel hinges - top)

•4 black M2.5×6+Nylok (LCD front panel)

• 2 chrome M2×4 (LCD hinge covers)

•4 black M2.5×6+Nylok (LCD front panel)

•4 black M2.5×5 (LCD panel hinges)

To replace the antennas:

1Complete the steps in “Preparing the notebook” on page 47.

2Remove the LCD panel assembly by performing steps 2–15 of the

“Replacing the LCD panel assembly” procedure on page 64.

3Remove the LCD front panel by performing steps 3–7 of the “Replacing the

LCD front panel” procedure on page 95.

4Remove the LCD by performing steps 4–7 of the “Replacing the LCD”

procedure on page 100.

5If you are going to use the same Kensington lock cap, power button

assembly, webcam, microphone and wireless antennas, remove these items

from the old LCD assembly lid and attach them to the new one. Refer to

the related replacement procedure on previous pages for instructions.

6Place the LCD on the new LCD assembly lid.

7Return the hinge screws to their places.

Phillips #0 screwdriver

Flat screwdriver or Non-marring plastic scribe

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8Reinstall the LCD front panel by performing steps 8–11 of the “Replacing

the LCD front panel” procedure on page 95.

9Reinstall the LCD panel assembly by performing steps 16–23 of the

“Replacing the LCD panel assembly” procedure on page 64.

10 Turn the notebook over so the palm rest is facing up.

11 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of

the “Replacing the keyboard” procedure on page 62.

12 Reinstall the battery.

CHAPTER

115

Troubleshooting

•Diagnosing problems

•System test procedures

•Power-On Self-Test (POST) error message

•Index of error messages

•Phoenix BIOS beep codes

•Symptom-to-FRU error messages

•Intermittent problems

•Undetermined problems

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Diagnosing problems

Use the following procedure as a guide for diagnosing notebook problems.

1Obtain the failing symptoms in as much detail as possible.

2Verify the symptoms by attempting to re-create the failure by running the

diagnostic test or by repeating the same operation.

3Use the following table with the verified symptom to determine which page

to go to.

Important

The diagnostic tests are intended to test only Acer products. Non-Acer

products, prototype cards, or modified options can give false errors and invalid

system responses.

Symptoms (Verified) Go To

Power failure. (The power indicator does

not go on or stay on.)

“Testing the power system” on page 118

POST does not complete. No beep or

error codes are indicated.

n“Power-On Self-Test (POST) error

message” on page 120

n“Undetermined problems” on page 133

POST detects an error and displayed

messages on screen.

“Index of error messages” on page 121

Other symptoms (LCD display problems

or others).

“Power-On Self-Test (POST) error message”

on page 120

Symptoms cannot be re-created

(intermittent problems).

nUse the customer-reported symptoms and

go to “Power-On Self-Test (POST) error

message” on page 120

n“Intermittent problems” on page 132

n“Undetermined problems” on page 133

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System test procedures

Testing the optical drive

Use the following procedure to isolate a problem in an optical drive controller,

driver, or drive.

To test the optical drive:

1Boot from the diagnostics diskette and start the diagnostics program.

2Run the CD-ROM Test and see if the test completes successfully.

3Follow the instructions in the message window.

If an error occurs, reconnect the connector on the system board.

If the error still remains:

4Reconnect the external optical drive to a USB jack.

5Replace the external optical drive.

6Replace the system board.

Testing the keyboard or auxiliary input device

If the internal keyboard does not work or an unexpected character appears, make

sure that the flexible cable extending from the keyboard is correctly seated in the

connector on the system board. If the keyboard cable is connected correctly, run

the Keyboard Test.

If the tests detect a keyboard problem, do the following one at a time.

To correct the problem:

1Reconnect the keyboard cable to the system board.

2Replace the keyboard.

3Replace the system board.

The following auxiliary input devices are supported by this notebook:

•Numeric keypad

•External keyboard

If any of these devices do not work, reconnect the cable connector and repeat

the failing operation.

Important

Make sure that the CD-ROM does not have any label attached to it. The

label can cause damage to the drive or can cause the drive to fail.

Important

Disconnect any external keyboards before testing the built-in keyboard.

Important

Do not replace a non-defective FRU.

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Testing the memory

Memory errors can stop your programs, show error messages on the screen, or

hang the system.

To test the memory:

1Boot from the diagnostics diskette and start the diagnostics program.

2Run the Memory Test and see if the test completes successfully.

3Press F2 in the test items.

4Follow the instructions in the message window.

Testing the power system

To test for a power problem:

•Turn on the notebook using each of the following power sources:

•Remove the battery pack, connect the power adapter, then make sure

that the notebook turns on using AC power.

•Disconnect the power adapter, install a charged battery pack, then make

sure that power is supplied by the battery pack.

If you suspect a power problem, complete the appropriate power supply check:

•“Check the power adapter” on page 118

•“Check the battery pack” on page 119

Check the power adapter

Unplug the power adapter cable from the notebook and measure the output

voltage at the power adapter cable plug. See the following figure.

•If the voltage is not correct, replace the power adapter.

•If the voltage is within the range, do the following:

•Replace the system board.

•If the problem is not corrected, see “Undetermined problems” on page

133.

•If the power-on indicator does not light up, check the power adapter’s

power cord for correct continuity and installation.

•If the operational charge does not work, see “Check the battery pack”

on page 119.

Important

Make sure that each memory card is fully installed into the connector.

A loose connection can cause an error.

Pin 1: +19 to +20.5V

Pin 2: 0V, Ground

Important

An audible noise from the power adapter does not always indicate

a defect.

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Check the battery pack

To check the battery pack using software:

1Open Power Management in the Windows Control Panel.

2In Power Meter, make sure that the parameters shown for Current Power

Source and Total Battery Power Remaining are correct.

3Repeat the steps 1 and 2, for both battery and adapter. This helps you identify

first the problem is on recharging or discharging.

To check the battery pack using hardware:

1Turn off the notebook.

2Remove the battery pack and measure the voltage between battery terminals

1 (+) and 6 (ground).

3If the voltage is still less than 7.5 Vdc after recharging, replace the battery.

If the battery status indicator does not light up, remove the battery pack and let

it return to room temperature. Re-install the battery pack.

If the charge indicator still does not light up, replace the battery pack. If the charge

indicator still does not light up, replace the DC/DC charger board.

Testing the touchpad

If the touchpad doesn’t work, do the following actions one at a time to correct the

problem.

To test the touchpad:

1Reconnect the touchpad cables.

2Replace the touchpad.

3Replace the system board.

After you use the touchpad, the pointer may drift on the screen for a short time.

This self-acting pointer movement can occur when a slight, steady pressure is

applied to the touchpad pointer. This symptom is not a hardware problem. No

service actions are necessary if the pointer movement stops in a short period of

time.

Important

To check the battery charge operation, use a discharged battery pack or a

battery pack that has less than 50% of the total power remaining when installed

in the notebook.

Important

Do not replace a non-defective FRU.

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Power-On Self-Test (POST) error

message

The POST error message index lists the error message and their possible causes.

The most likely cause is listed first.

This index can also help you determine the next possible FRU to be replaced when

servicing a notebook.

If the symptom is not listed, see “Undetermined problems” on page 133.

The following lists the error messages that the BIOS displays on the screen and

the error symptoms classified by function.

Important

Perform the FRU replacement or actions in the sequence shown in the

FRU/Action column. If the FRU replacement does not solve the problem, put the

original part back in the notebook. Do not replace a non-defective FRU.

Important

Most of the error messages occur during POST. Some of them display

information about a hardware device, such as the amount of memory installed.

Others may indicate a problem with a device, such as the way it has been

configured.

Important

If the system fails after you make changes in the BIOS Setup Utility menus,

reset the notebook, enter Setup, and install Setup defaults or correct the error.

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Index of error messages

Error codes

Error messages

Error Codes Error Messages

006 Equipment Configuration Error

Causes:

1. CPU BIOS Update Code Mismatch

2. IDE Primary Channel Master Drive Error

(The causes are shown before “Equipment Configuration Error”)

010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

070 Real Time Clock Error

071 CMOS Battery Bad

072 CMOS Checksum Error

110 System is disabled. An incorrect password was entered.

<No error code> Battery is critically low. In this situation BIOS issues four short beeps, then shuts the system

down. No message is displayed.

<No error code> Temperature is critically high. In this situation BIOS shuts the system down. No message is

displayed.

Error Messages FRU/Action Sequence

Failure Fixed Disk nReconnect the hard disk drive connector.

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the hard disk drive.

nTest or replace the system board.

Stuck Key See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard error See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard Controller Failed See “Testing the keyboard or auxiliary input device” on page 117.

Keyboard locked - Unlock key switch Unlock the external keyboard.

Monitor type does not match CMOS - Run Setup Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the

notebook.

Shadow RAM Failed at offset: nnnn nTest or replace the BIOS ROM.

nTest or replace the system board.

System RAM Failed at offset: nnnn nTest or replace the SO-DIMM.

nTest or replace the system board.

Extended RAM Failed at offset: nnnn nTest or replace the SO-DIMM.

nTest or replace the system board.

System battery is dead - Replace and run Setup Test or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

System CMOS checksum bad - Default

configuration used

Test or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

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System timer error nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Real time clock error nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Previous boot incomplete - Default configuration

used

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Memory size found by POST differed from

CMOS

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the SO-DIMM.

nTest or replace the system board.

Diskette drive A error nMake sure that the drive is defined with the proper diskette type in the

BIOS Setup Utility.

Incorrect Drive A type - run SETUP Make sure that the drive is defined with the proper diskette type in the

BIOS Setup Utility

System cache error - Cache disabled Test or replace the system board.

CPU ID: Test or replace the system board.

DMA Test Failed nTest or replace the SO-DIMM.

nTest or replace the system board.

Software NMI Failed nTest or replace the SO-DIMM.

nTest or replace the system board.

Fail-Safe Timer NMI Failed nTest or replace the SO-DIMM.

nTest or replace the system board.

Device Address Conflict nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Allocation Error for device nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Failing Bits: nnnn nTest or replace the SO-DIMM.

nTest or replace the BIOS ROM.

nTest or replace the system board.

Fixed Disk n None

Invalid System Configuration Data nTest or replace the BIOS ROM.

nTest or replace the system board.

Error Messages FRU/Action Sequence

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No-beep error messages

I/O device IRQ conflict nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the CMOS battery, run the BIOS Setup Utility to

reconfigure system time, then reboot the system.

nTest or replace the system board.

Operating system not found nRun the BIOS Setup Utility and see if fixed disk and drive A: are

properly identified.

nTest or replace the diskette drive

nTest or replace the hard disk drive

nTest or replace the system board

No-beep Error Messages FRU/Action in Sequence

No beep, power-on indicator turns off and LCD

is blank.

nTest the power source (battery pack and power adapter). See “Testing

the power system” on page 118.

nMake sure that every connector is connected tightly and correctly.

nReconnect the SO-DIMM.

nTest or replace the LED board.

nTest or replace the system board.

No beep, power-on indicator turns on and LCD

is blank.

nTest the power source (battery pack and power adapter). See “Testing

the power system” on page 118.

nReconnect the LCD connector

nCheck the hard disk drive.

nCheck the LCD inverter ID.

nCheck the LCD cable.

nTest or replace the LCD inverter.

nTest or replace the LCD.

nTest or replace the system board.

No beep, power-on indicator turns on and LCD

is blank. But you can see POST on an external

CRT.

nReconnect the LCD connectors.

nCheck the LCD inverter ID.

nCheck the LCD cable.

nTest or replace the LCD inverter.

nTest or replace the LCD.

nTest or replace the system board.

No beep, power-on indicator turns on and a

blinking cursor shown on LCD during POST.

nMake sure that every connector is connected tightly and correctly.

nTest or replace the system board.

No beep during POST but system runs correctly. nTest or replace the speaker.

nTest or replace the system board.

Error Messages FRU/Action Sequence

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Phoenix BIOS beep codes

Code Beeps POST Routine Description

02h Verify Real Mode

03h Disable Non-Maskable Interrupt (NMI)

04h Get CPU type

06h Initialize system hardware

08h Initialize chipset with initial POST values

09h Set IN POST flag

0Ah Initialize CPU registers

0Bh Enable CPU cache

0Ch Initialize caches to initial POST values

0Eh Initialize I/O component

0Fh Initialize the local bus IDE

10h Initialize Power Management

11h Load alternate registers with initial POST values

12h Restore CPU control word during warm boot

13h Initialize PCI Bus Mastering devices

14h Initialize keyboard controller

16h 1-2-2-3 BIOS ROM checksum

17h Initialize cache before memory autosize

18h 8254 timer initialization

1Ah 8237 DMA controller initialization

1Ch Reset Programmable Interrupt Controller

20h 1-3-1-1 Test DRAM refresh

22h 1-3-1-3 Test 8742 Keyboard Controller

24h Set ES segment register to 4 GB

26h Enable A20 line

28h Autosize DRAM

29h Initialize POST Memory Manager

2Ah Clear 215 KB base RAM

2Ch 1-3-4-1 RAM failure on address line xxxx

2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus

2Fh Enable cache before system BIOS shadow

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30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus

32h Test CPU bus-clock frequency

33h Initialize Phoenix Dispatch Manager

36h Warm start shut down

38h Shadow system BIOS ROM

3Ah Autosize cache

3Ch Advanced configuration of chipset registers

3Dh Load alternate registers with CMOS values

42h Initialize interrupt vectors

45h POST device initialization

46h 2-1-2-3 Check ROM copyright notice

48h Check video configuration against CMOS

49h Initialize PCI bus and devices

4Ah Initialize all video adapters in system

4Bh QuietBoot start (optional)

4Ch Shadow video BIOS ROM

4Eh Display BIOS copyright notice

50h Display CPU type and speed

51h Initialize EISA board

52h Test keyboard

54h Set key click if enabled

58h 2-2-3-1 Test for unexpected interrupts

59h Initialize POST display service

5Ah Display prompt “Press F2 to enter SETUP”

5Bh Disable CPU cache

5Ch Test RAM between 512 and 640 KB

60h Test extended memory

62h Test extended memory address lines

64h Jump to User Patch1

66h Configure advanced cache registers

67h Initialize Multi Processor APIC

68h Enable external and CPU caches

69h Setup System Management Mode (SMM) area

Code Beeps POST Routine Description

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6Ah Display external L2 cache size

6Bh Load custom defaults (optional)

6Ch Display shadow-area message

6Eh Display possible high address for UMB recovery

70h Display error messages

72h Check for configuration errors

76h Check for keyboard errors

7Ch Set up hardware interrupt vectors

7Eh Initialize coprocessor if present

80h Disable onboard Super I/O ports and IRQs

81h Late POST device initialization

82h Detect and install external RS232 ports

83h Configure non-MCD IDE controllers

84h Detect and install external parallel ports

85h Initialize PC-compatible PnP ISA devices

86h Re-initialize onboard I/O ports

87h Configure Motherboard Configurable Devices (optional)

88h Initialize BIOS Area

89h Enable Non-Maskable Interrupts (NMIs)

8Ah Initialize Extended BIOS Data Area

8Bh Test and initialize PS/2 mouse

8Ch Initialize floppy controller

8Fh Determine number of ATA drives (optional)

90h Initialize hard-disk controllers

91h Initialize local-bus hard-disk controllers

92h Jump to UserPatch2

93h Build MPTABLE for multi-processor boards

95h Install CD ROM for boot

96h Clear huge ES segment register

97h Fixup Multi Processor table

98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.

99h Check for SMART drive (optional)

9Ah Shadow option ROMs

Code Beeps POST Routine Description

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9Ch Set up Power Management

9Dh Initialize security engine (optional)

9Eh Enable hardware interrupts

9Fh Determine number of ATA and SCSI drives

A0h Set time of day

A2h Check key lock

A4h Initialize Typematic rate

A8h Erase F2 prompt

AAh Scan for F2 key stroke

ACh Enter SETUP

AEh Clear Boot flag

B0h Check for errors

B2h POST done- prepare to boot operating system

B4h 1One short beep before boot

B5h Terminate QuietBoot (optional)

B6h Check password (optional)

B9h Prepare Boot

BAh Initialize DMI parameters

BBh Initialize PnP Option ROMs

BCh Clear parity checkers

BDh Display MultiBoot menu

BEh Clear screen (optional)

BFh Check virus and backup reminders

C0h Try to boot with INT 19

C1h Initialize POST Error Manager (PEM)

C2h Initialize error logging

C3h Initialize error display function

C4h Initialize system error handler

C5h PnPnd dual CMOS (optional)

C6h Initialize notebook docking (optional)

C7h Initialize notebook docking late

C8h Force check (optional)

C9h Extended checksum (optional)

Code Beeps POST Routine Description

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D2h Unknown interrupt

E0h Initialize the chipset

E1h Initialize the bridge

E2h Initialize the CPU

E3h Initialize the system timer

E4h Initialize system I/O

E5h Check force recovery boot

E6h Checksum BIOS ROM

E7h Go to BIOS

E8h Set Huge Segment

E9h Initialize Multi Processor

EAh Initialize OEM special code

EBh Initialize PIC and DMA

ECh Initialize Memory type

EDh Initialize Memory size

EEh Shadow Boot Block

EFh System memory test

F0h Initialize interrupt vectors

F1h Initialize Run Time Clock

F2h Initialize video

F3h Initialize System Management Mode

F4h 1 Output one beep before boot

F5h Boot to Mini DOS

F6h Clear Huge Segment

F7h Boot to Full DOS

Code Beeps POST Routine Description

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Symptom-to-FRU error messages

LCD

Power

Symptom / Error Action in Sequence

nThe LCD backlight doesn't work.

nThe LCD is too dark.

nThe LCD brightness cannot be adjusted.

nThe LCD contrast cannot be adjusted.

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nReconnect the LCD connectors.

nTest or replace the keyboard (if contrast and brightness function key

doesn't work).

nCheck the LCD inverter ID.

nTest or replace the LCD cable.

nTest or replace the LCD inverter.

nTest or replace the LCD.

nTest or replace the system board.

nThe LCD screen is unreadable.

nMissing pels in characters.

nThe screen appears abnormal.

nThe wrong color is displayed.

nReconnect the LCD connector.

nCheck the LCD inverter ID.

nTest or replace the LCD cable.

nTest or replace the LCD inverter.

nTest or replace the LCD.

nTest or replace the system board.

The LCD is displaying extra horizontal or vertical

lines.

nCheck the LCD inverter ID.

nTest or replace the LCD cable.

nTest or replace the LCD inverter.

nTest or replace the LCD.

nTest or replace the system board.

Symptom / Error Action in Sequence

The notebook shuts down during operation. nTest the power source (battery pack and power adapter). See “Testing

the power system” on page 118.

nTest or replace the battery pack.

nTest or replace the power adapter.

nTest or replace the system board.

The notebook doesn’t turn on. nTest the power source (battery pack and power adapter). See “Testing

the power system” on page 118.

nTest or replace the battery pack.

nTest or replace the power adapter.

nTest or replace the system board.

The notebook doesn’t turn off. nTest the power source (battery pack and power adapter). See “Testing

the power system” on page 118.

nPress and hold the power button for more than four seconds.

nTest or replace the system board.

The battery can’t be charged. nTest the battery pack. See “Check the battery pack” on page 119.

nTest or replace the battery pack.

nTest or replace the system board.

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130

Memory

Sound

Power management

Symptom / Error Action in Sequence

Memory count (size) appears different from

actual size.

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nTest or replace the SO-DIMM.

nTest or replace the system board.

Symptom / Error Action in Sequence

No sound comes from the notebook when

running Windows multimedia programs.

nReinstall the audio driver.

nTest or replace the speakers.

nTest or replace the system board.

The internal speakers make noise or emit no

sound.

nTest or replace the speakers.

nTest or replace the system board.

Symptom / Error Action in Sequence

The notebook will not hibernate. nTest or replace the keyboard (if control is from the keyboard).

nTest or replace the hard disk drive.

nTest or replace the system board.

The system doesn't hibernate and emits four

short beeps every minute.

nPress Fn+o and see if the notebook enters hibernation mode.

nTest or replace the touchpad.

nTest or replace the keyboard.

nCheck the hard disk connection to the system board.

nTest or replace the hard disk drive.

nTest or replace the system board.

The notebook doesn’t enter standby mode after

closing the LCD.

nMake sure that the magnet is in the magnet holder. For more

information, see “Replacing the LCD” on page 100.

nTest or replace the system board.

The system doesn't resume from hibernation

mode.

nCheck the hard disk connection to the system board.

nTest or replace the hard disk drive.

nTest or replace the system board.

The system doesn't resume from standby mode

after opening the LCD.

nMake sure that the magnet is in the magnet holder. For more

information, see “Replacing the LCD” on page 100.

nTest or replace the system board.

The battery fuel gauge in Windows doesn’t go

higher than 90%.

nRemove the battery pack and let it cool for two hours.

nRefresh the battery (use only battery power until the notebook turns

off, then charge the battery).

nTest or replace the battery pack.

nTest or replace the system board.

The system hangs intermittently. nReconnect the hard disk drive and optical drive.

nCheck the hard disk connection to the system board.

nTest or replace the system board.

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Devices

Keyboard and touchpad

Symptom / Error Action in Sequence

System configuration does not match the

installed devices.

nRun “Load Setup Defaults” using the BIOS Setup Utility, then reboot

the notebook.

nReconnect the hard disk drive and optical drive.

The external display does not work correctly. nPress Fn+F4 repeatedly to switch between LCD, external display, and

both displays.

nTest or replace the system board.

USB does not work correctly. nTest or replace the USB board.

nTest or replace the system board.

Printer problems. nRun the printer self-test.

nReinstall the printer driver.

nTest or replace the printer cable.

nTest or replace the printer.

nTest or replace the system board.

Symptom / Error Action in Sequence

The keyboard (one or more keys) does not work. nReconnect the keyboard cable.

nTest or replace the keyboard.

nTest or replace the system board.

The touchpad does not work. nReconnect the touchpad cable.

nTest or replace the touchpad board.

nTest or replace the system board.

Important

If you cannot find a symptom or an error in this list and the problem remains,

see “Undetermined problems” on page 133.

CHAPTER 4: Troubleshooting

132

Intermittent problems

Intermittent system hang problems can be caused by a variety of reasons that

have nothing to do with a hardware defect. These reasons include: cosmic

radiation, electrostatic discharge, or software errors. FRU replacement should be

considered only when a recurring problem exists.

To analyze an intermittent problem:

1Run the advanced diagnostic test for the system board in loop mode at least

ten times.

•If any error is detected, replace the FRU.

•If no error is detected, do not replace any FRU.

2Rerun the test to verify that there are no more errors.

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Undetermined problems

If the diagnostic test may not identify which adapter or device failed, which installed

devices are incorrect, whether a short circuit is suspected, or whether the system

is inoperative. Use these procedures to isolate the failing FRU (do not isolate a

non-defective FRU).

To isolate a failing FRU:

1Turn off the notebook.

2Visually check FRU parts for damage. If you identify any damage, replace

the FRU.

3Remove or disconnect all of the following devices:

•Non-Acer devices

•Printer, mouse, and other external devices

•Battery pack

•Hard disk drive(s)

•SO-DIMM

•Optical drive

4Turn on the notebook.

5Determine if the problem has changed.

•If the problem does not recur, reconnect the removed devices one at a

time until you find the failing FRU.

•If the problem does recur, replace the following FRUs one at a time:

•System board

•LCD assembly

Important

Verify that all attached devices are supported by the notebook.

Important

Verify that the power supply being used at the time of the failure is operating

correctly. (See “Testing the power system” on page 118.)

Important

Do not replace a non-defective FRU.

CHAPTER 4: Troubleshooting

134

CHAPTER

135

Connector locations

•System board layout

CHAPTER 5: Connector locations

136

System board layout

Top view

Item Code Component Item Code Component

1MMB1 Multimedia board cable

connector

8KB1 Keyboard cable connector

2 MIC1 Microphone cable connector 9 RTC1 RTC battery

3SPKR1 Speaker cable connector 10 MDC1 Modem card cable connector

4 LCD1 LCD cable connector 11 BT1 Bluetooth module cable

connector

5CCD1 Webcam board cable

connector

12 CARD1 Memory card reader

6 PWRCN1 Power button board cable

connector

13 TPCN1 Touchpad / fingerprint reader

board cable connector

7USBCN1 USB board cable connector

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Bottom view – Discrete model

Item Code Component Item Code Component

1MINI2 3G module slot 11 HDMI1 HDMI out port

2 MINI1 WLAN module slot 12 USB1 USB port

3BAT1 Battery connector 13 USB2 USB port

4 VGA1 AMD graphics controller 14 MICIN1 Microphone jack

515 LOUT1 Headphone jack

6 CPU1 Processor socket 16 DM1 Memory slot 1

7FAN1 Cooling fan cable connector 17 DM2 Memory slot 2

8 DCIN1 DC power jack 18 G102 Clear password hardware gap

9RJ45 Ethernet jack 19 ODD1 SATA optical drive connector

10 CRT1 Monitor port 20 SATA1 SATA hard drive connector

CHAPTER 5: Connector locations

138

Bottom view – UMA model

Item Code Component Item Code Component

1MINI2 3G module slot 11 USB1 USB port

2 MINI1 WLAN module slot 12 USB2 USB port

3BAT1 Battery connector 13 MICIN1 Microphone jack

4 PCH1 Intel PCH 14 LOUT1 Headphone jack

5CPU1 Processor socket 15 DM1 Memory slot 1

6 FAN1 Cooling fan cable connector 16 DM2 Memory slot 2

7DCIN1 DC power jack 17 G102 Clear password hardware gap

8 RJ45 Ethernet jack 18 ODD1 SATA optical drive connector

9CRT1 Monitor port 19 SATA1 SATA hard drive connector

10 HDMI1 HDMI out port

CHAPTER

139

FRU (Field-Replaceable Unit) list

•Introduction

•Exploded diagram

•FRU list

CHAPTER 6: FRU (Field-Replaceable Unit) list

140

Introduction

This chapter gives you the FRU (field-replaceable-unit) listing in global

configurations of this model. Refer to this chapter whenever ordering for parts to

repair or for RMA (Return Merchandise Authorization).

Please note that WHEN ORDERING FRU PARTS, you should check the most

up-to-date information available on your regional web or channel. For whatever

reasons a part number change is made, it will not be noted on the printed Service

Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may

have a DIFFERENT part number code from those given in the FRU list of this

printed Service Guide. You MUST use the local FRU list provided by your regional

Acer office to order FRU parts for repair and service of customer machines.

Exploded diagram

Important

To scrap or to return the defective parts, you should follow the local

government ordinance or regulations on how to dispose it properly, or follow the

rules set by your regional Acer office on how to return it.

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141

Item Component

1Keyboard cover

2 Multimedia board

3Palm rest

4 Touchpad board

5Cooling assembly

6 System board

7Kensington lock cap

8 Left LCD panel hinge bracket

9Front panel

10 LCD panel

11 LCD assembly lid

12 Webcam board (optional)

13 Right LCD panel hinge bracket

14 Power button board cap

15 Power button board spring

16 Power button board

17 LCD cable / LCD-webcam coaxial cable

18 Keyboard

19 Battery

20 USB board / USB-modem port board (optional)

21 Optical drive

22 Optical drive bezel

23 Optical drive bracket

24 Base enclosure

25 Hard drive

26 Bluetooth module

27 Bay cover

CHAPTER 6: FRU (Field-Replaceable Unit) list

142

FRU list

Category Description Part No.

Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026

Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024

Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow (HP-A0653R3B 1LF), LV5 Timeline

AP.0650A.013

Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027

Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-34AR, LV5 LED LF AP.09003.021

Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-A0904A3 B1LF, LV5 LED LF AP.0900A.005

Battery Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 4400mAh Main

COMMON 2.2Ah(A)

BT.00603.076

Battery SONY AS-2009A Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON

2.2Ah(G6F)

BT.00604.030

Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main

COMMON 2.2Ah(CG )

BT.00605.036

Battery SAMSUNG AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main

COMMON 2.2Ah(F)

BT.00606.002

Battery SIMPLO AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main

COMMON Panasonic 2.2Ah ( CG )

BT.00607.066

Battery SIMPLO AS-2009A Li-Ion 3S2P LGC 6 cell 4400mAh Main COMMON

LGC 2.2Ah(S3 )

BT.00607.067

Battery Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main

COMMON SDI 2.2Ah(F)

BT.00607.068

Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 5600mAh Main

COMMON 2.8Ah

BT.00603.077

Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main

COMMON SDI 2.8Ah

BT.00607.069

Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main

COMMON 2.9Ah ( NNP )

BT.00605.037

Hard disk drive HDD SEAGATE 2.5" 5400rpm 160GB ST9160314AS Wyatt SATA LF

F/W:0001SDM1

KH.16001.042

HDD TOSHIBA 2.5" 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J KH.16004.006

HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF

F/W:C60F

KH.16007.024

HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF

F/W:11.01A11

KH.16008.022

HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS Wyatt SATA LF

F/W:0001SDM1

KH.25001.016

HDD TOSHIBA 2.5" 5400rpm 250GB MK2555GSX Libra SATA LF F/W:FG001J KH.25004.003

HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF

F/W:C60F

KH.25007.015

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Hard disk drive

(continuation)

HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF

F/W:11.01A11

KH.25008.021

HDD SEAGATE 2.5" 5400rpm 320GB ST9320325AS Wyatt SATA LF

F/W:0001SDM1

KH.32001.017

HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF

F/W:FG020J

KH.32004.003

HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W:

C60F

KH.32007.007

HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF

F/W:11.01A11

KH.32008.013

HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS Wyatt SATA LF

F/W:0001SDM1

KH.50001.011

HDD TOSHIBA 2.5" 5400rpm 500GB MK5055GSX Libra SATA LF F/W:FG001J KH.50004.001

HDD HGST 2.5" 5400rpm 500GB HTS545050B9A300 Panther B SATA LF

F/W:C60F

KH.50007.009

HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 ML250 SATA LF

F/W:01.01A01

KH.50008.013

HDD WD 2.5" 5400rpm 640GB WD6400BEVT-22A0RT0, ML320 SATA 8MB LF

F/W:01.01A01

KH.64008.004

Optical disc drive ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA

(HF + Windows 7)

KO.0040D.004

ODD PLDS BD COMBO 12.7mm Tray DL 4X DS-4E1S LF W/O bezel SATA

(Windows 7)

KO.0040F.003

ODD PIONEER BD COMBO 12.7mm Tray DL 4X BDC-TD01RS LF W/O bezel

SATA (Windows 7)

KO.00405.003

ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500H LF W/O bezel SATA

(HF + Windows 7)

KO.0040E.003

ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT30N LF W/O bezel SATA

(HF + Windows 7)

KU.0080D.048

ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A4SH LF W/O bezel

SATA (HF + Windows 7)

KU.0080F.006

ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD-7585H LF W/O bezel

SATA (HF + Windows 7)

KU.0080E.027

ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL 8X TS-L633C LF W/O

bezel SATA (HF + Windows 7)

KU.00801.035

LCD LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1

(power saving)

LK.15605.010

LED LCD CMO 15.6"W WXGA Glare N156B6-L06 LF 220nit 8ms 500:1 LK.1560D.007

LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LK.1560D.010

LED LCD INNOLUX 15.6"W WXGA Glare BT156GW01 V2 LF 220nit 8ms 600:1 LK.1560N.001

LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF 220nit 8ms 400:1 LK.15608.002

LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A02 LF 220nit 8ms

500:1

LK.15606.005

LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A04 LF 220nit 8ms

500:1

LK.15606.009

CHAPTER 6: FRU (Field-Replaceable Unit) list

144

Processor CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 KC.33001.DMP

CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 KC.35001.DMP

CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 KC.43001.DMP

CPU Intel Core i5 520M 2.4G 3M KC.52001.DMP

CPU Intel Core i5 540M 2.53G 3M KC.54001.DMP

CPU Intel Core i7 620M PGA 2.66G 4M KC.62001.DMP

Memory Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8

0.065um

KN.1GB09.012

Memory HYNIX SO-DIMM DDRIII 1066 1GB HMT112S6BFR6C-G7 N0 LF

64*16 0.055um

KN.1GB0G.025

Memory MICRON SO-DIMM DDRIII 1066 1GB MT8JSF12864HZ-1G1F1 LF

128*8 0.065um

KN.1GB04.015

Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF

64*16 0.055um

KN.1GB0B.028

Memory ELPIDA SO-DIMM DDRIII 1066 2GB EBJ21UE8BDS0-AE-F LF 128*8

0.065um

KN.2GB09.006

Memory HYNIX SO-DIMM DDRIII 1066 2GB HMT125S6BFR8C-G7 N0 LF

128*8 0.055um

KN.2GB0G.014

Memory MICRON SO-DIMM DDRIII 1066 2GB MT16JSF25664HZ-1G1F1 LF

128*8 0.065um

KN.2GB04.015

Memory SAMSUNG SO-DIMM DDRIII 1066 2GB M471B5673EH1-CF8 LF

128*8 0.055um

KN.2GB0B.012

Memory NONE SO-DIMM DDRIII 1066 4GB dummy P/N LF KN.4GB00.001

Memory ELPIDA SO-DIMM DDRIII 1333 4GB EBJ41UF8BAS0-DJ-F LF 256*8

0.055um

KN.4GB09.001

VGA chip AMD MADISON_PRO 40nm 29mm*29mm M2 package KI.23200.169

AMD PARK_XT 40nm 29mm*29mm M2 package KI.23200.162

UMA (Intel) KI.23200.038

NVIDIA N11MGE1 40nm 29mm*29mm GB1-128 package KI.23200.160

VRAM VRAM SAMSUNG Graphic DDRIII 800 1Gb K4W1G1646E-HC12 LF VR.1GB0B.006

VRAM HYNIX Graphic DDRIII 800 1Gb H5TQ1G63BFR-12C LF VR.1GB0G.004

1G-DDR3 64*16*8 KI.23300.018

512M-DDR3 64*16*4 KI.23300.019

VRAM ATI Graphic DDRIII 800 1Gb 23EY2387MA12-SZ LF+HF VR.1GB0T.002

Core logic NB Chipset Intel CS BD82HM55 KI.G5501.002

LAN chipset Broadcom BCM57780 NI.22400.047

Audio codec Realtek Audio Codec ALC272X LZ.21000.045

WLAN module Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM) NI.23600.062

Liteon Wireless LAN Atheris HB93 2x2 BGN (HM) WN6602AH NI.23600.063

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WLAN module

(continuation)

Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN) NI.23600.065

Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM) NI.23600.047

Liteon Wireless LAN Atheros HB95 BG (HM) WN6601AH NI.23600.052

Lan Intel WLAN 112BN.HMWG MM#903341 KI.CPH01.001

Lan Intel WLAN 622AN.HMWG KI.PPH01.002

Bluetooth module Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861 BH.21100.004

Modem Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330 FX.22500.021

Keyboard Keyboard GATEWAY GP-7T Black SJM80 Internal 17 Standard Black NONE

Tex t ur e

KB.I170G.002

Keyboard GATEWAY GP-7T white SJV 50/70 Internal 17 Standard White NONE

texture

KB.I170G.003

Camera Chicony 0.3M DV Calla_2G AM.21400.046

Chicony 0.3M DV Calla_2GA ( CNF8046 ) AM.21400.060

Suyin 0.3M DV Camellia_2G AM.21400.045

Card reader 5 in 1-Build in MS, MS Pro, SD, SC, XD CR.21500.013

WiFi antenna PIFA LZ.23500.006

A cover Black IMR LZ.21000.044

A cover Blue IMR LZ.21000.041

A cover Brown IMR LZ.21000.042

A cover Red IMR LZ.21000.056

B cover Normal w/Camera LZ.21000.011

Software Antivirus application NIS SR.23900.002

CHAPTER 6: FRU (Field-Replaceable Unit) list

146

APPENDIX

147

Test compatible components

•Introduction

•Microsoft® Windows 7® Compatibility Test

APPENDIX A: Test compatible components

148

Introduction

This notebook’s compatibility is tested and verified by Acer’s internal testing

department. Refer to the following lists for components, adapter cards, and

peripherals which have passed these tests.

Microsoft® Windows 7® Compatibility Test

Item Device name

I/O Peripheral Compatibility Test

TV Westinghouse W37G (HDMI)

PanasonicTC-37MPK (VGA/HDMI )

LCD monitor Acer AL1916W 19" LCD Monitor

Acer P244W 24" LCD Monitor

Dell SP2208WFP 22" LCD Monitor

Dell UltraSharp 3008WFP 30" LCD Monitor

Dell 2407FPW 24" LCD Monito

Dell 1905FP 19" LCD Monitor

Dell UltraSharp E2408WFP

HP LP2065 20" LCD Monitor

Projector Dell 3300MP Projector

USB keyboard/mouse Logitech First Wheel Mouse

Dell IR Keyboard & Mouse set

Headset Hawk Stereo Headset 933

Dolby headphone (5.1 channel)

Speaker Dell USB Speaker

Camera Canon Digital IXUS 860

USB hard drive Transcend 2.5" Portable 80 GB Hard Disk

USB optical drive Plextor DVD+R/RW

USB flash drive SanDisk USB 2GB Cruzer Micro Skin USB 2.0 Flash Drive

A-Data PD16 Vista 16 GB

Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key

USB card reader PQI 6-in-1 Flash Card Reader/Writer

USB 3G card Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/

EDGE/GPRS/GSM)

USB hub Huawei Mobile Connect E220 USB Modem 3G

PowerSync USB2.0 4-Port Mini Hub (HU151W)

Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB)

Access point Buffalo Air Station Wireless NFINITI (WZR-G144N)

Buffalo Air Station NFINITI (WZR2-G300N]

Wireless printer HP Photosmart C309(CC35A)

HPPhotosmart C4580

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Wireless USB hub/adapter IOGEAR Wireless USB Hub & Adapter Kit (GUWH104KIT)

Bluetooth access point X-Bridge Bluetooth Access Point (BT300)

Bluetooth device AmbiCom Bluetooth Wireless CompactFlash Card with PC Card Adapter

Sony Ericsson Stereo Bluetooth Headset HBH-DS970

Memory Card Test

MMC RS-MMC 128 MB Memory Card

Transcend MMC Plus 4 GB Card

SD card RiDATA 4 GB SD Pro Memory Card

Transcend SDHC Class 6 Memroy Card 4 GB

SanDisk microSDHC 4 GB Card with Adapter

Kingston SDHC SD4 32 GB Card

MS Sony Memory stick Pro 512 MB

Lexar High Speed 1 GB Memory Stick Pro Duo

Sony MS Pro Dou 2 GB High Speed

SanDisk Memory Stick Micro (M2) 8 GB Card

xD card Olympus xD Picture Card M+ 2 GB Speed Card

Fuju Film xD Picture Card Type M 2 GB

Software Compatibility Test

Utilities and applications PowerDVD

Power2Go

Google Toolbar

Google Setup

Gateway MyBackup

Gateway Fingerprint

Norton Internet Security 2009 Gateway Edition

Power Management

PowerSave

Recovery Management

Oberon Game Zone

NetZero Gateway Edition

EarthLink Gateway Edition

Games World of WarCraft - Wrath of the Lich King

Lineage II

Dragon Ball Online

S.T.A.L.K.E.R.: Call of Pripyat

BattleForge

HALF-LIFE 2 - EPISODE ONE

Warcraft III: The Frozen Throne

Facebook-Bowling Buddies

Ragnarok

Canaan

Item Device name

APPENDIX A: Test compatible components

150

APPENDIX

151

Online support information

APPENDIX B: Online support information

152

This section describes online technical support services available to help you repair your

Gateway notebook.

If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your

local Acer branch office. Acer branch offices and Regional Business Units may access

our website. However some information sources will require a user id and password. These

can be obtained directly from Acer CSD Taiwan.

Acer's website offers you convenient and valuable support resources whenever you need

them. In the Technical Information section you can download information on all of Acer's

Notebook, Desktop and Server models including:

•Service guides for all models

•User's manuals

•Training materials

•BIOS updates

•Software utilities

•Spare parts lists

•TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free

downloading of our technical material. Also contained on this website are:

•Detailed information on Acer's International Traveller’s Warranty (ITW)

•Returned material authorization procedures

•An overview of all the support services we offer, accompanied by a list of telephone,

fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any

suggestions or comments, please do not hesitate to communicate these to us.

153

Index

AC adapter

connector 16

antennas

replace 111

application key 22

arrow keys 22

audio

back button 23

controller 12

headphone jack 17

Increase volume 24

microphone jack 17

muting 24

next button 23

pause button 23

play button 23

resolution 12

stop button 23

battery

charge indicator 19, 21

latch 18

locating 18

release latch 18

remove 48

bay cover

remove 49

bays

hard drive 19

memory 18

BIOS

password control 8

supported protocols 8

vendor 7

version 7

BIOS crisis disk 38

BIOS flash 39

BIOS recovery

BIOS flash 39

crisis disk 38

precautions 38

procedure 38

BIOS utility

access 28

Boot menu 36

Exit menu 37

Information menu 30

Main menu 31

navigate 29

Security menu 32

Bluetooth

chipset 12

module, replace 83

system key 23

turning off 23

turning on 23

boot sequence 36

buttons

specification 13

cable lock 16

cable modem 16

capacitive touch keys 20, 24

Caps Lock indicator 21

card reader

remove card 47

cards

memory card slot 17

controlling playback 23,

chipset

Bluetooth 12

USB 13

wired Ethernet 12

wireless Ethernet 13

clicking 25

component replacement

antennas 111

battery 48

bay cover 49

Bluetooth module 83

cooling assembly 80, 89

ESD prevention 44

hard drive 54

Kensington lock cap 107

keyboard 62

keyboard cover 58

LCD 100

LCD assembly lid 113

LCD front panel 95

LCD panel assembly 64

LCD panel hinge brackets

103

memory 50

microphone 109

modem 77

multimedia board 60

optical drive 56

palm rest 68

power button board 105

preparatory steps 47

processor 92

safety reminders 44

speakers 72

system board 86

tape 44

tools 46

touchpad / fingerprint reader

board 74

USB board 80

webcam 98

wireless card 52

work space 45

conductive tape 44

connections

audio 17

broadband Internet 16

cable modem 16

dial-up modem 17

digital camera 17

DSL modem 16

Ethernet 16

external audio 17

external diskette drive 17

external speakers 17

flash drive 17

HDMI (TV) out 16

headphone 17

keyboard 17

microphone 17

modem (dial-up) 17

monitor (VGA) 16

mouse 17

network 16

power 16

printer 17

scanner 17

speaker 17

specification 13

USB 17

VGA 16

controller

audio 12

keyboard 11

memory card reader 11

cooling assembly

replace 80, 89

D2D Recovery 32

dial-up modem 17

digital camera

memory card reader 17

USB port 17

directional keys 22

display 6

switching 22

Index

154

double-clicking 26

dragging 26

drives

DVD/CD-RW 17

DVD±RW 17

hard drive 19

multi-format DVD±RW

DSL modem 16

DVD

controlling playback 23

DVD drive

locating 17

electrostatic discharge 44

error symptom-to-spare part

index 120

ESD, see electrostatic

discharge 44

Ethernet

jack 16

external CD-ROM drive check

117

external monitor 16, 22

EZ Pad touchpad

See touchpad

fan 16, 18

features 3

files

opening 26

Fn key 22

folders

opening 26

function keys 22

hard drive

bay 19

HDD password 33

indicator 21

replace 54

hard drive bracket

remove 55

HDD password

description 33

HDMI (TV) out jack 16

HDMI port 22

headphone jack 17

Hybrid Sleep

mode 22

system key 22

indicators

See status indicators

intermittent problems 132

Internet chat program 26

jacks

See connections

Kensington cable lock

lock slot 16

Kensington lock

cap, replace 107

keyboard

buttons 21

controller 11

features 21

keys 21

locating 19

replace 62

USB port 17

keyboard cover

replace 58

keyboard or auxiliary input

device check 117

keys

application 22

arrow 22

directional 22

Fn 22

function 22

Hybrid Sleep 22

LCD/CRT 22

navigation 22

Sleep 22

system 22

toggle display 22

Windows 22

wireless Ethernet 24

latch

battery 18

LCD

replace 100

LCD assembly lid

replace 113

LCD front panel

replace 95

LCD panel

switching display 22

LCD panel assembly

replace 64

LCD panel hinge brackets

replace 103

LCD/CRT system key 22

lock

Kensington cable 16

media reader

See memory card reader

memory

bay 18

install 50

remove 50

memory card

remove 47

memory card reader

controller 11

locating 17

supported cards 11

memory check 118

microphone

jack 17

replace 109

modem

cable 16

DSL 16

jack (dial-up) 17

replace 77

monitor

port 16

using 22

mouse

USB port 17

moving

pointer 25

screen objects 26

multimedia board

replace 60

Mute 23

mute button 24

muting sound 24

MyBackup key 24

mylar tape 44

155

www.gateway.com

navigation keys 22

network jack 16

opening

files 26

folders 26

programs 26

shortcut menu 26

optical drive

replace 56

optical drive bezel

remove 57

optical drive bracket

remove 57

palm rest

replace 68

Panel

Bottom 18

left 16

password

change 34

clear hardware gap 40

guidelines 33

HDD, description 33

Password on Boot 33

remove 35

set 33

supervisor, description 33

Password on Boot 33

physical specifications 5

pointer

identifying 25

moving 25

power

button 17, 22

connector 16

Hybrid Sleep mode 22

indicator 19, 21

Sleep mode 22

status indicator 19, 21

power button board

replace 105

power system check 118

battery pack 119

power adapter 118

PowerSave key 24

printer

USB port 17

processor

replace 92

Programmable key 24

programs

opening 26

projector

port 16

using 22

right-clicking 26

scanner

USB port 17

Screen blank 23

screen objects

getting information 26

moving 26

selecting 25

scroll zone 25

security features

BIOS passwords 33

Kensington cable lock 16

shortcut menus

accessing 26

shortcuts

opening menu 26

Sleep

mode 22

system key 22

sound

muting 24

Speakers 19

speakers

jack 17

replace 72

specification

buttons 13

ports 13

status indicators 13

starting

programs 26

status indicator

wireless Ethernet 21

status indicators

battery charge 19, 21

Caps Lock 21

drive activity 21

hard drive 21

location 19

Num Lock 21

power 19, 21

specification 13

supervisor password

change 34

clear 40

description 33

remove 35

set 33

Suspend 22

system

block diagram 6

check procedures 117

system board

bottom view 137, 138

replace 86

top view 136

system keys

locating 22

television

HDMI out jack 16

touchpad

buttons 25

check 119

clicking 25

double-clicking 26

dragging screen objects 26

locating 20

moving pointer 25

moving screen objects 26

opening files, folders, and

programs 26

opening shortcut menu 26

right-clicking 26

scroll zone 25

selecting screen objects 25

touchpad / fingerprint reader

board

replace 74

Touchpad toggle 24

turning off

Bluetooth 23

wireless network 23

turning on

Bluetooth 23

wireless Ethernet 24

wireless network 24

TV out (HDMI) jack 16

undetermined problems 133

USB

Index

156

chipset 13

USB board

replace 80

USB port 17

user password

change 34

clear 40

remove 35

set 34

utilities

BIOS setup utility 28

ventilation 16, 18

VGA port 16

video

HDMI out jack 16

monitor port 16

projector port 16

VGA port 16

view

left 16

rear 18

right 17

volume

muting 24

webcam 20, 26

replace 98

Windows

key 22

wired Ethernet

chipset 12

wireless card

replace 52

wireless Ethernet

button 24

chipset 13

status indicator 21

wireless switch 25

MAN NV5x SVC GDE R1 04/09

Gateway Nv55 Users Manual NV52/NV54/NV56/NV58 Service Guide

NV55 to the manual 9a61c64b-9cb5-4148-bbf4-1f9f043322c3

gateway nv59

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