GemTek Technology WSETH Wireless Space User Manual Manual Part 4

Gemtek Technology Co., Ltd. Wireless Space Manual Part 4

Manual Part 4

LaCie Wireless Space • DESIGN BY NEIL POULTON INTERNET Port: Router/WAN
User Manual page 91
USBLAN1 LAN2 LAN3
INTERNET
Fig. 158
4.6. INTERNET Port: NAS+Router
For switch configurations, the INTERNET port is a convenient Recov-
ery port with a static IP address (3.7. INTERNET Port: NAS+Switch).
However, the INTERNET port becomes the door to the network WAN
or Internet when using the Wireless Space as a router. Further infor-
mation on connecting the Wireless Space to the network is available
in the following sections:
✦4.1. Before the Installation
✦4.3. Configuration 4: Router - Wired Only
✦4.4. Configuration 5: Router Wireless Access Point
✦4.5.3. Dashboard: Network WAN
Once the Wireless Space is prepared to join the home or business
router, server, or Internet provider, you can make the Ethernet con-
nection using the INTERNET port.
4.6.5.1. NAS+Router Recovery
The INTERNET port is not meant for Recovery when using a router
configuration. You should have the ability to reach the Dashboard
when connected to one of the LAN ports. Simply type the name
of the Wireless Space or its IP address in the URL bar of your web
browser. Use LaCie Network Assistant to find the IP address if neces-
sary.
In the event that the Dashboard does not load in your browser, try
unplugging the Ethernet cable from the INTERNET port. If that al-
lows for access to the Dashboard, look for a potential DHCP or IP
address conflict between the Wireless Space and the router, server,
or Internet provider.
LaCie Wireless Space • DESIGN BY NEIL POULTON Beyond Basic Endnote
User Manual page 92
4.7. Beyond Basic Endnote
This is the end of the Beyond Basic installation and administration
section. Please refer to the User Manual for tips on Troubleshoot-
ing (6. Troubleshooting), operation, or changes in the configuration.
Please do not forget to check for firmware updates for your Wireless
Space at www.lacie.com.
LaCie hopes that you enjoy your Wireless Space!
Fig. 159
LaCie Wireless Space • DESIGN BY NEIL POULTON Glossary
User Manual page 93
5. Glossary
Many networking and wireless terms may appear new or a bit chal-
lenging to follow. This small glossary of networking acronyms and
protocols offers a simple reference to aid in setting up and maintain-
ing your Wireless Space. Due to the complexity of networking termi-
nology, this glossary intends only to provide introductory definitions.
802.11b/g/n – The number 802.11 is the IEEE (Institute of Electri-
cal and Electronics Engineers) term for the wireless signal on a land
area network (WLAN). The letters that follow indicate the levels of
strength. The following lists the maximum throughputs for b and g:
✦b=11 Mb/s
✦g=54 Mb/s
n is the most recent protocol:
✦n=well over 50 Mb/s
Access Point - A device attached to an existing network (home, com-
pany, cell phone, etc.) that can extend the service. The Wireless
Space, once attached to a network, can become an access point for
1Gb Ethernet or wireless connectivity. More commonly, the refer-
ence is for a wireless access point.
AFP (Apple Filing Protocol) - Similar to SMB/CIFS and NFS, AFP is
a protocol used for requests over a network. Requests could mean
accessing shared files, volumes, and devices (such as printers). AFP
is used for Apple-based systems, Mac OS 9 and X.
DHCP (Dynamic Host Configuration Protocol) - A computer requires
an identity when it connects to a network, otherwise access to the
Internet as well as company or home servers will not be possible.
That identity is called an IP (Internet Protocol) address, which may be
enabled manually (Static IP) in the operating system network settings
or assigned by a network management device, such as a DHCP
device. Though a generic term, the device could be a server or
an active switch, as found in business environments; or, a cable or
DSL modem offered by an Internet provider. The Wireless Space has
the ability to assign IP addresses dynamically, which means it can
be configured as a DHCP server. An example of an IP address is
192.168.10.1
DHCP Leases – Each time a computer on the network boots, it must
have an IP address to communicate with other systems and to ac-
cess the Internet. With a DHCP server, the computer is assigned an
IP address as it boots onto the network. The lease is the amount of
time that the client can use a specific IP address. The leases can be
static (always the same address) or dynamic, (changing periodically
as configured in the DHCP server settings).
DHCP Server Range Start IP/Range End IP - The range of addresses
that a DHCP server may assign to the attached systems.
DLNA™ (Digital Living Network Alliance) - A standard (based on
UPnP) widely embraced by consumer electronic manufacturers to
allow entertainment devices within the home to share movies, music,
and photos across a home network.
DMZ (Demilitarized Zone) - Email and web servers in a company
find it difficult to filter all Internet traffic since it would make internal
and external communication quite difficult. For example, sales of a
company’s services require a web site for potential customers to visit
and incoming/outgoing email for client inquiries. In most cases, a
business must have an open line of communication to the outside
world. However, this also places a network in danger of attack, in-
cluding all the computers connected to heavily trafficked servers.
Taken from the military term, a DMZ allows a network to place
those computers or servers with the most exposure to outside traf-
fic (chiefly, the Internet) on their own subnetwork (see netmask). To
stave off potential security risks, firewall protection is placed between
the DMZ subnetwork and the servers and computers on the internal
network. For home use, the DMZ is an advanced feature that can
be used to filter outside Internet traffic through one IP address; for
example, a computer or a home server.
DNS (Domain Name System or Domain Name Server) - All email
and web addresses are domain names. Every web site and email
account has a specific place within a server that has a unique IP
address (such as 192.168.54.25, IPv4; or 2001:db8:1f70::999:d
e8:7648:6e8, IPv6). However, when we launch a favorite browser
to buy a new hard drive or send an email, we do not type lengthy,
hard to remember numerical addresses. Instead, we use company
names, www.lacie.com, or email addresses, sales@lacie.com. The
domain names in these examples are “lacie.com” or “@lacie.com”.
The server manages the tie between the IP address it requires for a
network identity and the domain name for communication.
DSL (Digital Subscriber Line) - Broadband data transmitted digitally
over telephone wires. The local telephone company provides a ser-
vice that includes Internet, telephone, and, for some, cable tele-
vision. For access to the Internet, telephone companies generally
provide an adapter or DSL modem for connection to a computer
via Ethernet.
Dynamic DNS - This moves DNS hosting a bit further as it provides
access to domain names hosted on servers with varying (hence, dy-
namic) IP addresses. This means that web sites are not forced to
maintain a single IP address, but can be managed within a network
that uses DHCP to assign an identity. The Dynamic DNS host is
smart enough to read the domain name and find the IP address to
which it belongs. Dynamic DNS is a great tool for accessing home
network servers, such as the Wireless Space, from anywhere outside
the home.
LaCie Wireless Space • DESIGN BY NEIL POULTON Glossary
User Manual page 94
Dynamic Port Forwarding - Allows applications to use SOCKS serv-
ers on local ports for network communication and Internet access.
This can be very convenient as it will avoid having to configure port
forwarding each time an application is used. The SOCKS is config-
ured on a server to route traffic while the application, such as a web
browser, is assigned a SOCKS in its preferences.
External Port - This port deals with requests outside the LAN, work-
ing with the NAT (network address translation) to convert external
IP addresses and port numbers to addresses that will be accepted
inside the network.
Firewall - One or more programs that act in concert with the gate-
way server to protect the computers and systems within a network.
Frame - A frame comprises all the data that is sent between network
points, including the addressing and network protocol information.
FTP (File Transfer Protocol) - A protocol used to transfer and ex-
change files over networks that use TCP/IP. With FTP, one person
can copy files into a folder within an FTP server for others to access.
Permissions are generally set so that anyone seeking to access the
files must enter a username and password.
FTP Server - A server that acts as the “host” for FTP transfers and
exchanges. A server, such as the Wireless Space, can enable FTP
access to files stored on its volume(s). The Wireless Space can
act as an FTP server, allowing the user, or friends and family, to
access its files or volumes by Internet hyperlinks. The base ad-
dresses are: ftp://[IP address], such as ftp://192.168.15.24; and
ftp://<username>:<password>@<ip or machine name>.
Gateway - See Network Gateway
HTTP (Hypertext Transfer Protocol) – The most common protocol
for the World Wide Web (the “www” in web addresses). HTTP is a
command that aids in defining the messaging for Web servers and
browsing, initiating the request to a particular address.
HTTPS (Hypertext Transfer Protocol Secure) – A secure level of HTTP
that uses SSL protocol for encryption and identification. Very often
seen with online financial websites or when making a purchase on
the Internet.
HTTPS Certificate - A digital certificate verifies the identity of a web
site or user. When a user logs onto the site, the browser will auto-
matically accept the certificate and indicate that the site is secure
(often graphically represented by a lock). HTTPS certificates may be
purchased and/or generated from many online vendors.
ICMP (Internet Control Message Protocol) – Another level of address
communication, along with TCP and UDP. However, this level is
generally not used to send and receive messages between servers or
computers. ICMP is implemented mostly for error messages, such as
a Web site being unavailable, or the popular ping feature used to
search for other IP addresses on a network.
Inotify - Inotify is used to automatically update directory views, re-
load configuration files, log changes, backup, synchronize, and up-
load. For example, it can initiate an update of a UPnP database.
Internal Port - This port deals with requests inside the LAN, such as
accessing files or sending emails.
Internet Provider - Broadband Internet service is available with a
cable modem provided by the local cable provider. The cable mo-
dem is linked to the computer via an Ethernet cable.
IP Address (Internet Protocol) - Each computer must have at least
one unique identity to engage in a form of network communication.
The IP address has multiple layers that allow a computer to send
and receive data, whether looking for web sites on the Internet from
home or sending e-mail to a colleague at work.
IPv4 - The most common form of network addressing used today, IPv4
is 32-bit. The format is easily recognizable as xxx.xxx.xxx.xxx, where
each “x” only represents the maximum digits in each field between
periods. An IPv4 address can be 192.168.1.1 or 84.22.291.652.
The maximum number of combinations reaches well over four bil-
lion. Even so, due to a world that has become dependent on Internet
communication, IPv4 addressing is becoming difficult to maintain.
IPv6 - To combat the seeming inevitability of IPv4 addressing reach-
ing its worldwide limit, IPv6 now offers much larger 128-bit address-
ing. Examples of the longer length are often seen as xxxx:xxxx:xxx:xxx
x:xxx:xxxx:xxxx:xxxx, where “x” can be a letter or a number. However,
it is not necessary to use four digits in all eight fields and the address
can be truncated when heavily populated with zeros. IPv6 is flexible
in understanding the address even when cutting back on leading
zero digits or using a double colon to remove them altogether. The
address below is an example of the same network identity in all its
permutations:
2001:0f34:0000:0000:0000:0000:2002:04fe
2001:f34:000:000:000:000:2002:4fe
2001:f34:00:00:00:00:2002:4fe
2001:f34:0:0:0:0:2002:4fe
2001:f34::2002:4fe
Note that the double colons can be used to replace whole fields that
contain only zeros.
ISP (Internet Service Provider) - The service that has installed a cable
or DSL modem in a home or business for access to the Internet.
LaCie Wireless Space • DESIGN BY NEIL POULTON Glossary
User Manual page 95
iTunes™ Server - iTunes libraries can be shared over a local net-
work via a computer, network disk, or network device that acts as
the iTunes Server. The protocol is used to detect libraries on the
computer, network disk, or network device and stream playlists to
anyone who requests them. The function must also be enabled on
each computer that runs iTunes.
iTunes™ Scan Interval - Periodic scans of the shared music libraries
for updates. For example, the Wireless Space automatically per-
forms an iTunes once every 24 hours. However, the option to manu-
ally scan is also available.
LAN (Local Area Network) - A network within a small or limited ge-
ography, such as an office, a school, or a home.
MAC Address (Media Access Control) - A unique identifier assigned
by the manufacturer of a computer’s network interface card. Though
it has a different naming structure, a MAC address works with the IP
address for network communication. There are many layers of net-
work communication but, as an oversimplification, the MAC address
supports the hardware aspect while the IP deals with the software
implementation. An IP address can change while a MAC address is
almost always fixed. A MAC address can generally be found in the
operating system network settings, also referred to as an ethernet
address, hardware address, adapter address, or physical address.
The naming structure can be listed in two ways:
MM:MM:MM:SS:SS:SS or MM-MM-MM-SS-SS-SS
The “M” half of the address represents code used to identify the
manufacturer of the network interface while the “S” half is a se-
rial number. For example, a common manufacturer “M” prefix is,
00A0C9 since it represents Intel®. A full MAC address example is
00:23:df:99:5e:2a, with 00:23:df pointing to Apple as the manu-
facturer.
MAC Address Cloning - Internet service providers (ISP) may limit the
amount of network connections by counting MAC addresses. Upon
seeing more than an arbitrary number of MAC addresses on your
home network, access will be denied to additional devices. MAC
address cloning enables a router or network device (i.e. The Wire-
less Space) to create a single MAC address for the ISP to see while
it manages the computers that are attached via Ethernet or Wi-Fi.
NAT (Network Address Translation) – A router will take addresses
that come from public servers and translate them to addresses that
are acceptable to the private network. This is helpful for reducing
the number of IP addresses on a network or directing welcome traffic
into a private network while dismissing unwanted visitors.
NAT-PMP (Network Address Translation-Port Mapping Protocol) –
Taking port forwarding a step further, this allows users in a private
network to automate network address translation by port number.
Addresses outside the private network include a port number that
mark them as acceptable. NAT-PMP converts “good” traffic into ac-
ceptable IP address within the system.
Netmask - Also known as the subnetwork. A subnet address is part of
the IP address information, generally placing a network geography
onto one or more computers. That is, everyone with a certain subnet
address is hosted or attached to a specific server. A subnet mask has
an address listing similar in form to IPv4. A common subnet mask (as
it is called in the operating system preferences) is: 255.255.255.0.
Network Gateway - Capable of operating in software, hardware,
or a combination of the two, a network gateway assists in enabling
communication between networks with different protocols. Often,
the network gateway is the Internet access device (such as a broad-
band router) provided by the ISP. An example would be one network
that is using TCP/IP, while a second runs AppleTalk and a third,
UDP. The network gateway assures that the translation process be-
tween them is transparent to the user.
NFS (Network File System) - A protocol that allows a computer to
access data and devices on the network. Similar to SMB/CIFS and
AFP, this is a protocol that works at the application level to share
files and devices over the network. NFS includes options for sharing
folders and volumes on the network.
NTP Server (Network Time Protocol) - A protocol used to synchronize
the time for computers that reside on the same network. Public NTP
servers are also available on the Internet.
Port Forwarding - Since a port number is part of a network address,
it is possible to target specific IP addresses by their port numbers.
This way, remote computers or devices with IP addresses can shake
hands with a particular address on a LAN. A real world example is a
Playstation®3 being used for an online game. That particular game
may demand a specific IP address and port number for its network
communication.
Port Number - Another layer of network addressing that works with
protocols such as TCP/IP or UDP/IP. A port number is represented
by a number ranging from 0 to 65535. Under normal conditions, a
user does not have to worry about port numbers for network com-
munication since they remain layers in the addressing protocol.
However, for advanced use, some port numbers may have to be
managed or specifically opened due to the demands of hardware,
software, or firewalls. For example, it may be necessary to open Port
80 in order to play a video game online.
LaCie Wireless Space • DESIGN BY NEIL POULTON Glossary
User Manual page 96
PPPoE (Point-to-Point Protocol over Ethernet) - A network protocol
that connects more than one computer on a LAN to a shared ac-
cess point. The access point may be a DSL (digital subscriber line), a
cable modem, or a wireless connection to the Internet. PPPoE uses
point-to-point protocol (PPP - common for standard dial-up phone
service) together with the Ethernet protocol, thereby allowing mul-
tiple users to have access within a LAN.
Print Server - A network device that is connected to one or more
printers and to client computers over a local network. It can accept
print jobs from the computers and send them to the appropriate
printer(s).
Proxy Server – A special server that aids in client-client, client-server,
and/or server-server communications. A common example is a web
server that acts as the portal for a company’s traffic to the Internet.
Each client has the server IP address listed as the proxy server in their
network settings in order to access the Internet or use email.
QoS (Quality of Service) - How well the network or service is run-
ning. QoS reports on those factors that could effect the health of the
network, such as bandwidth, packet loss, delays, etc.
Remote Access - Accessing data or managing a server or worksta-
tion from a separate system or network. The remote access feature
on the Wireless Space includes the creation of a hostname (essen-
tially, a unique web address name, such as www.wirelessspace.
dyndns.org) that will enable easy management and access to data
stored on the device from a separate network.
SAMBA - Another name for SMB. See SMB/CIFS
SMB/CIFS (Server Message Block/Common Internet File System) -
There are many protocols that a network must implement to assure
proper communication between systems, servers, and devices (such
as printers). In normal operation, a computer requests a shared file
or device managed by a server and the server responds to the de-
mand. SMB/CIFS (also called “Samba”) is a protocol that targets the
level in which applications will ask to share a file or device. SMB/
CIFS is compatible with Linux, Mac, and Windows, meaning that all
three operating systems may reside on the same shared network of
servers and devices.
SMTP Server (Simple Mail Transfer Protocol) - A networking and
Internet standard for email communication via IP addressing. SMTP
is used for outgoing mail, often using port 25.
SOCKS (for Sockets) – A protocol that enables client-client and/or
client-server communication via a proxy server. For example, two
co-workers want to exchange information but one is blocked due
to a firewall. Using the SOCKS Internet protocol, a proxy server will
allow them to communicate.
SPI (Stateful Packet Inspection) - Used in firewall programs, SPI can
monitor a network’s outgoing “packets” to determine which include
requests for responses. The incoming packets (emails, documents,
etc.) that are valid responses are allowed through the firewall. An
administrator may also set firewall traffic parameters using SPI, mak-
ing certain that unwanted packets are not allowed into the network
from the WAN.
SSH Server (Secure Shell) - A secure network protocol to exchange
data between two devices on the same LAN. The communication
occurs with a shell, such as Command Prompt (Windows) or Ter-
minal (Mac).
SSL (Secure Socket Layer) - An encryption protocol that offers secu-
rity in communication over the Internet.
SSID (Server Set Identifier) - The network name of the wireless ac-
cess point. While an SSID contains no built-in security protocol, it
can act as a password when kept hidden from outside traffic.
Static IP (Internet Protocol) - As opposed to DHCP, where the IP
address on a computer may change based upon how the server or
router manages network identities, a static IP rarely varies.
Static Port Forwarding - Configuring port forwarding to handle traffic
through an IP address that does not change. A static address must
be configured on a system in order to properly configure static port
forwarding.
TCP/IP (Transport Control Protocol/Internet Protocol) - TCP is an-
other layer of communication between the Internet and, within
companies or organizations, the Intranet. The TCP breaks down the
information that is being sent then puts it back together on the re-
ceiving end. The IP layer makes certain that the packets reach the
correct address.
Time Machine™ - A backup utility for computers using Mac OS X.
Using incremental backups, Time Machine offers a simple interface
to back up Apple computers on network or desktop attached storage
devices. Users can retrieve single or numerous files that have been
periodically saved.
LaCie Wireless Space • DESIGN BY NEIL POULTON Glossary
User Manual page 97
TKIP (Temporal Key Integrity Protocol) - An enhanced version of
WEP security, TKIP was created to strengthen hardware that was
only compatible with WEP. It adds additional security encryption to
the existing WEP.
TLS (Transport Layer Security) - An encryption protocol for Internet
communication that is stronger than SSL.
Torrent - Torrent is a peer-to-peer file sharing protocol used for
distributing large amounts of data. The torrent protocol allows users
to distribute large files without putting a high level of strain on indi-
vidual computers engaged in Internet hosting. The protocol works as
an alternative data distribution method so that small computers with
low bandwidth can aid in large data transfers.
UDP/IP (User or Universal Datagram Protocol/Internet Protocol) -
An alternative network protocol to TCP that does not have the abil-
ity to reorder or assemble packages of data sent via the Internet.
UDP generally sends the message packets and relies upon the user
software to put them in order. UDP is good for cutting back on
processing with smaller files, since there is little to reassemble at
the destination address. IP makes certain that the correct address
receives the data.
UPnP™/IGD (Universal Plug and Play/Internet Gateway Device) -
UPnP enables devices to share media and data on a network. UPnP
devices are “plug-and-play” since they automatically announce their
address and supported services once connected to a network. Other
systems on the network that recognize those services may immedi-
ately begin sharing media with the device. UPnP is very popular with
gaming systems such as the Playstation 3 or the Xbox.
WAN (Wide Area Network) - A network that covers a very large
area, as compared with a LAN. In fact, WANs are often used to
connect LANs. For example, an international company with offices
throughout the world may have a worldwide network that allows
for communication between the branches (the WAN), while each
branch will have its own small network (the LANs). In the case of the
Wireless Space, it is creating a LAN inside a home when used as a
router. The Wireless Space LAN is connected to the Internet, which
is a very large WAN.
WLAN (Wireless Land Area Network) - Similar to a LAN but within
the network of a wireless access point.
WEP (Wired Equivalent Privacy) - A security protocol for WLANs.
Encrypting data over radio waves, WEP is a security standard that
was ported from LAN to WLAN. WEP is not the strongest level of
protection for a wireless network since it does not include all layers
of network addressing. WEP will protect the data and physical layers
of an address.
WEP Key - The security code for a Wi-Fi access point using WEP. It
is a series of hexadecimal digits (0-9 and A-F).
WEP Key ID - WEP encryption allows four keys. The user and the
wireless access point start with the base WEP Key, then add one
of the four WEP Key IDs to extend the characters and strengthen
security.
WOL (Wake on LAN) - Wake-on-LAN is an Ethernet networking
standard that allows a device to be turned on or accessed by a
network message.
WPA (Wi-Fi Protected Access) - A slightly stronger wireless security
protocol than WEP.
WPA2 (Wi-Fi Protected Access 2) - Higher level of wireless security
than WPA.
WPA PSK (Wi-Fi Protected Access, Pre-Shared Key) - A “key”, or
password, that is shared between a wireless access point (i.e. Wire-
less Space) and the members of the WLAN. In this case, the PSK uses
WPA encryption for security.
WPS (Wireless Protected Setup) - An access point and a wireless
device have physical and/or virtual WPS buttons that enable the
device to join the WLAN. The WPS protocol allows a device to join a
network without entering SSID or encryption codes. The buttons on
the access point and the device must be pushed within a set frame
of seconds or minutes.
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 98
In the event that your LaCie Wireless Space is not working correctly,
please take a look at the following Troubleshooting sections and at
the FAQs published on our web site – www.lacie.com. One of these
FAQs may provide an answer to your specific question. You can also
visit the downloads page, where the most recent software updates
will be available:
www.lacie.com/support/downloads
We urge you to try troubleshooting any problem with the Wireless
Space to the best of your ability. Please note that the device has a
hardware reset feature in the event that troubleshooting does not
resolve the issue. The hardware reset is a last resort. See 1.5. Pow-
er Button Functions for more information on resetting the Wireless
Space.
If you need further assistance, please contact your LaCie reseller or
LaCie Technical Support (see 7. Contacting Customer Support)
6.1. System Log
The system log allows you to review the type, date, time, source,
and event ID of activities on the LaCie Wireless Space. Additionally,
if you ever need help from LaCie technical support, the log will be
important. For more information, refer to chapter 3.6.8. Dashboard:
Support.
6.2. Manual Updates
LaCie strives to give you the most up-to-date, comprehensive user
manuals possible. It is our goal to provide you with a friendly, easy-
to-use format that will help you quickly install and utilize the many
functions of your new device.
If your manual does not reflect the configurations of the product
that you purchased, please check our web site for the most current
version available.
www.lacie.com
6. Troubleshooting
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 99
6.3. Troubleshooting the USB Connection(s) and Share Files
6.3.1. Mac Users
Problem Question Solution
The USB drive/key connected
to one of the three USB ex-
pansion ports is not recog-
nized.
Is the USB cable securely fastened to
one of the Wireless Space’s front or rear
USB host ports?
Make certain that each end of the USB cable is properly inserted
into the USB ports of the Wireless Space and the device.
Try disconnecting the cables, waiting 10 seconds, and then re-
connecting them. If the drive is still not recognized, restart the
Wireless Space (3.6.4. Dashboard: Shut Down or Restart the
Wireless Space) and try again.
If the device remains unrecognized, try another USB cable and/
or USB expansion port on the Wireless Space and/or the device.
The USB printer connected to
one of the three USB expan-
sion ports or the Wi-Fi access
point is not recognized.
Why am I having problems accessing
my USB, Wi-Fi, and/or Ethernet printer
connected to the Wireless Space?
The Wireless Space does not support Printer Sharing.
The USB drives connected to
the Wireless Space are not
recognized by the computer.
Do your computer and network con-
figurations meet the minimum system
requirements?
See section 1.2. Minimum Computer and Network Requirements
for more information.
Is the drive’s power supply connected? Make sure that the power supply for the Wireless Space is prop-
erly connected (see section 3.1. Connect the Power Supply) to
a working outlet.
Check your external USB storage drive to determine if it requires
a power supply.
Does the Wireless Space appear as
Shared in a Mac Finder Window?
USB drives connected to the Wireless Space act similar to
shares, accessible via the network. There should be an icon for
the Wireless Space in the Finder Window. Clicking on the icon
will reveal the shares and USB volumes. If the drive does not
appear as Shared, follow the Troubleshooting tips to isolate the
problem.
If the Wireless Space appears as
Shared, can you click on it and mount
the USB shares? Or, can you log
onto the USB drive connected to the
Wireless Space via Go>Connect to
Server>WirelessSpace (or, the name
you have assigned to the device)?
Similar to OpenShare, USB drives connected to the Wireless
Space are available to everyone on the network. You must enter
the login and password for MyShare.
See 3.5. Accessing and Transferring Files for more information.
Are the volumes listed in LaCie Network
Assistant?
Try to access the USB volumes in LaCie Network Assistant (3.5.2.
Accessing Shares Using LaCie Network Assistant)
The USB volumes are visible
but the capacity is wrong.
Why does my 4 TB hard drive appear
as only 2 TB on the Dashboard Drives
page?
The Wireless Space does not support volumes larger than 2 TB.
You may partition the drive to create smaller volumes for use
with the Wireless Space. Please consider if you are receiving
optimal performance with such a large drive connected to the
Wireless Space.
continued on the next page>>
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 100
Problem Question Solution
Files cannot be copied to a
USB volume connected to the
Wireless Space.
Why can’t I copy files to the USB volume
using the Dashboard File Browser, the
Dashboard Drive page, or the desktop?
Please check the file format of your volume. This is a common
problem with volumes formatted in Mac HFS+ Journaled. Try to
reformat the drive if the problem persists - make certain to copy
all data before formatting any hard drive.
There are two drive icons for
the Wireless Space in Shared,
the second has the name
“Wireless Space (Time Ma-
chine)”.
Why can’t I see my Time Machine back-
ups or log onto the volume Wireless
Space (Time Machine)?
The icon marked “Time Machine” is a virtual representation for
a Time Machine compatible disk. It is not a volume for use on
the desktop. MyShare, OpenShare, and USB volumes connect-
ed to the Wireless Space may be used on the desktop. You may
also choose MyShare or OpenShare for Time Machine backups.
There is a delay in accessing
the shares.
Are you transferring multiple files simul-
taneously?
Access to a share can become slow during simultaneous file
transfers.
Media files stored on the La-
Cie Wireless Space are not
visible on my UPnP AV media
player or adapter.
Are the media files stored on Open-
Share?
Confirm that the option Media Servers is turned on (see 3.6.5.
Dashboard: General Settings).
UPnP AV devices will only discover media files stored on Open-
Share. Files stored in MyShare are not accessible to UPnP de-
vices.
6.3.2. Windows Users
Problem Question Solution
The USB drive/key connected
to one of the three USB ex-
pansion ports is not recog-
nized.
Is the USB cable connected to the Wire-
less Space’s rear USB host port?
Make certain that each end of the USB cable is properly inserted
into the USB ports of the Wireless Space and the device.
Try disconnecting the cables, waiting 10 seconds, and then re-
connecting them. If the drive is still not recognized, restart the
Wireless Space (3.6.4. Dashboard: Shut Down or Restart the
Wireless Space) and try again.
If the device remains unrecognized, try another USB cable and/
or USB expansion port on the Wireless Space and/or the device.
The USB printer connected to
one of the three USB expan-
sion ports or the Wi-Fi access
point is not recognized.
Why am I having problems accessing
my USB, Wi-Fi, and/or Ethernet printer
connected to the Wireless Space?
The Wireless Space does not support Printer Sharing.
I cannot map MyShare (see
section 3.5.3. Map Shared
Folders) - Windows only.
Did you already map OpenShare? Mapping OpenShare first can make it impossible to map
MyShare due to the login requirement. To solve this problem,
1) Unmap OpenShare in an Explorer window; 2) map MyShare;
finally, 3) map OpenShare.
continued on the next page>>
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 101
Problem Question Solution
The USB drives connected to
the Wireless Space are not
recognized by the computer.
Do your computer and network con-
figurations meet the minimum system
requirements?
See 1.2. Minimum Computer and Network Requirements.
Is the drive’s power supply connected? Make sure that the power supply for the Wireless Space is prop-
erly connected (see section 3.1. Connect the Power Supply) to
a working outlet.
Check your external USB storage drive to determine if it requires
a power supply.
Does the Wireless Space appear as a
Network drive?
Search your Network to determine if the Wireless Space is avail-
able.
If the Wireless Space appears in the list
of Network drives, can you click on it
and mount the USB shares?
Upon finding the Wireless Space, open the drive to see the vol-
umes: OpenShare, MyShare, and the USB storage.
Similar to OpenShare, USB drives connected to the Wireless
Space are available to everyone on the network.
See 3.5. Accessing and Transferring Files for more information.
Are the volumes listed in LaCie Network
Assistant?
Try to access the USB volumes in LaCie Network Assistant (3.5.2.
Accessing Shares Using LaCie Network Assistant)
The USB volumes are visible
but the capacity is wrong.
Why does my 4 TB hard drive appear
as only 2 TB on the Dashboard Drives
page
The Wireless Space does not support volumes larger than 2 TB.
You may partition the drive to create smaller volumes for use
with the Wireless Space. Please consider if you are receiving
optimal performance with such a large drive connected to the
Wireless Space.
There is a delay in accessing
the shares.
Are you transferring multiple files simul-
taneously?
Access to a share can become slow during simultaneous file
transfers.
Media files stored on the La-
Cie Wireless Space are not
visible on my UPnP AV media
player or adapter.
Are the media files stored on Open-
Share?
Confirm that the option Media Servers is turned on (see 3.6.5.
Dashboard: General Settings).
UPnP AV devices will only discover media files stored on Open-
Share. Files stored in MyShare are not accessible to UPnP de-
vices.
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 102
6.4. Troubleshooting the Network Connection
Problem Question Solution
The system is not recognized
by the computer.
Does your computer’s configuration
meet the minimum system require-
ments?
Check section 1.2. Minimum Computer and Network Require-
ments for more information.
The system is not recognized
by the computer.
Is the system’s power supply con-
nected? Can you see the blue (Wi-Fi)
or green (no Wi-Fi) light on the front of
the drive?
Make sure:
That the power supply is properly connected (see section 3.1.
Connect the Power Supply for details)
That the system has been powered on pushing the button on the
back 1.5. Power Button Functions
That the outlet used for the Wireless Space is powered on or has
a sufficient supply of power.
Is the light on the front of the device
flickering for an inordinate period of
time?
If the light is flickering or will not turn on, the power supply
may be defective. Please contact your LaCie reseller or LaCie
Customer Support.
Did you follow the correct installation
steps?
Review the installation steps (3. Basic Installation & 4. Beyond
Basic Install).
Are both ends of the Ethernet cable
firmly connected?
Disconnect the Ethernet cable from the router, switch, or In-
ternet provider to the Wireless Space. Wait 10 seconds before
reconnecting the cable.
Ensure that the interface connectors are properly aligned. The
Ethernet cable can only be inserted one way. Make sure it is
correctly oriented.
Check that the Ethernet connectors are straight and fully seated
in the Ethernet ports.
Make sure that you use the Ethernet cable provided in the
LaCie Wireless Space box.
continued on the next page>>
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 103
Problem Question Solution
The Wireless Space does not
appear in LaCie Network
Assistant.
Why can’t I see the Wireless Space in
LaCie Network Assistant?
Quit LaCie Network Assistant and restart the program.
The Wireless Space appears
in LaCie Network Assistant
but I cannot connect to the
Dashboard.
Have your quit and restarted LaCie Net-
work Assistant to confirm that the Wire-
less Space is available?
If LaCie Network Assistant sees the Wireless Space but the Dash-
board cannot connect, you may a problem with network settings.
If you configured your network using static IP, make certain that
the IP addresses for the Wireless Space are in the same range
(i.e. between 192.168.1.1 and 192.168.1.250)
Check your network settings to make certain that you are not
using proxies to access the Internet. A proxy setting may create a
conflict when trying to reach the Dashboard.
Are you using a Router configuration? Disconnect your Wireless Space from the router, switch, or In-
ternet provider. Make certain your computer is set to DHCP and
that it is connected to the Wireless Space via one of its LAN
ports. Try one of the following:
✦Launch the Dashboard again and check the Firewall page.
Make certain that HTTP and HTTPS are enabled. By de-
fault, they are disabled. See 4.5.5. Dashboard: Firewall.
Reconnect your Wireless Space to the router, switch, or In-
ternet provider to determine if Internet access is recovered.
✦If you have set Static Port Forwarding on ports 80 or 443,
turn it off. Reconnect your Wireless Space to the router,
switch, or Internet provider to determine if Internet access
is recovered.
✦Disable UPnP IGD and NAT-PMP on the Firewall page
(4.5.5. Dashboard: Firewall). Reconnect your Wireless
Space to the router, switch, or Internet provider to deter-
mine if Internet access is recovered.
The computer cannot access
the Internet using the Wireless
Space Wi-Fi access point.
Did you configure your Wireless Space
as a NAS Wireless Access Point or a
NAS Router - Wireless Access Point?
If the configuration is correct, confirm the following:
Your operating system’s Wireless Network setting lists the Wire-
less Space as the current Wi-Fi network.
The computer has properly registered with the Wireless Space
Wi-Fi network. The Wi-Fi network name, security, and password
were provided during the Setup. Verify that all information en-
tered in the computer Wireless Network settings matches the
Wireless Space Wi-Fi network.
If the Wi-Fi network continues to fail, try connecting to the Wire-
less Space via Ethernet using one of the LAN ports. Check the
Wi-Fi settings to make certain that all the information matches.
continued on the next page>>
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 104
Problem Question Solution
The Wireless Space does not
appear on the network.
Are you using a Switch configuration? Make certain that the Wireless Space is connected to the router,
switch, or Internet provider via one of its three LAN ports.
Check LaCie Network Assistant for the Wireless Space. If it is
listed, try to launch the Dashboard using the hyperlink.
Confirm that your computer is also using DHCP for its IP set-
tings.
If the connections are correct and the problem persists, try to ac-
cess the Dashboard in Recovery mode (see 3.7. INTERNET Port:
NAS+Switch) to troubleshoot IP addressing.
Are you using a Router configuration? For most Router configurations, the Wireless Space is connected
to the router, switch, or Internet provider via its INTERNET port.
See 4.6. INTERNET Port: NAS+Router.
Your computer should be connected to the Wireless Space via
one of the LAN ports.
Check LaCie Network Assistant for the Wireless Space. If it is
listed, try to launch the Dashboard using the hyperlink.
Confirm that your computer’s IP addressing is set to DHCP to
receive an address from the Wireless Space.
If the problem persists, see section 4.1. Before the Installation to
determine if there is an IP address conflict on the network. Such
a conflict is possible when adding the Wireless Space to a rout-
er, switch, or Internet provider with an address of 192.168.1.1.
By default the LaCie Wireless Space is configured to retrieve its IP address from a DHCP server. If your net-
work is managed by a DHCP server and you cannot access your LaCie Wireless Space, try checking your
DHCP server’s log. To get the IP address, run LaCie Network Assistant (3.4. LaCie Network Assistant).
If your network is NOT managed by a DHCP server, connect directly to the Wireless Space to access the
Dashboard. From the Dashboard, you may change the IP address to meet the needs of your network:
✦In a Router configuration, connect to one of the LAN ports to access the default IP 192.168.1.1
✦In a Switch configuration, use the INTERNET port (see 3.7. INTERNET Port: NAS+Switch)
Is the IP address properly set? For more information, please see section 3.6.6. Dashboard:
Network LAN (Basic) & 4.5.3. Dashboard: Network WAN (Be-
yond Basic). If you cannot reach the Dashboard, see the note
above.
continued on the next page>>
LaCie Wireless Space • DESIGN BY NEIL POULTON Troubleshooting
User Manual page 105
Problem Question Solution
Port Forwarding no longer
works (Router configuration
only).
Why did Port Forwarding stop working? Check the Dashboard Firewall page to confirm that the Port For-
warding rule is still valid. If not, you can reenter the information.
If you have added a new rule, make certain that it does not
conflict with previous Port Forwarding rules.
Try disabling UPnP IGD and NAT-PMP.
Define a DHCP static lease rule for your target device in the
Dashboard Network LAN page>DHCP static lease.
6.5. Light Indications
Problem Question Solution
The front light is red. Can you turn the Wireless Space off? Try restarting the Wireless Space to see if it
will boot normally. See 1.8. Light Behavior for
information on the light.
If the light remains red, contact Customer Sup-
port or your LaCie dealer.
The light keeps on flashing blue and green. Did someone touch the WPS button by acci-
dent?
The light should stop flashing within two min-
utes.
The light will not turn on at all. Did you turn off the light in the Dashboard? Check the Dashboard Support>Advanced
features page to make certain the light check
box has not been deselected.
LaCie Wireless Space • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 106
Before You Contact Technical Support
1. Read the manuals and review section 6. Troubleshooting.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at www.lacie.com. Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
Information Location
1. LaCie hard drive serial
number
Located on a sticker next to
one of the product feet.
2. Macintosh/PC model Mac users: Click on the
Apple icon in the menu bar
and select About This Mac.
Windows users: Right click
My Computer and select
Properties > General.
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models
of other internal and
external peripherals in-
stalled on your computer
Mac users: Click on the
Apple icon in the finder bar
and select About This Mac.
Select More Info... The Ap-
ple System Profiler will launch
and will list your internal and
external peripherals.
Windows users: Right click
My Computer/Computer and
select Properties > Hard-
ware.
7. Contacting Customer Support
LaCie Wireless Space • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 107
7.1. LaCie Technical Support Contacts
LaCie Asia
http://www.lacie.com/cn/contact/
LaCie Australia
http://www.lacie.com/au/contact/
LaCie Belgium
http://www.lacie.com/be/contact/ (Dutch)
http://www.lacie.com/befr/contact/ (French)
LaCie Brazil
http://www.lacie.com/us/contact
LaCie Canada
http://www.lacie.com/ca/contact/ (English)
http://www.lacie.com/cafr/contact/ (French)
LaCie Denmark
http://www.lacie.com/dk/contact
LaCie Finland
http://www.lacie.com/fi/contact/
LaCie France
http://www.lacie.com/fr/contact/
LaCie Germany
http://www.lacie.com/de/contact/
LaCie Ireland
http://www.lacie.com/ie/contact/
LaCie Italy
http://www.lacie.com/it/contact/
Japan - Elecom CO., LTD
http://www.lacie.jp/
LaCie Korea
http://www.lacie.com/kr/contact
LaCie Latin America
http://www.lacie.com/la/contact/
LaCie Netherlands
http://www.lacie.com/nl/contact/
LaCie Norway
http://www.lacie.com/no/contact/
LaCie Portugal
http://www.lacie.com/pt/contact/
LaCie Singapore
http://www.lacie.com/asia/contact/
LaCie Southeast Asia
http://www.lacie.com/sea/contact
LaCie Spain
http://www.lacie.com/es/contact/
LaCie Sweden
http://www.lacie.com/se/contact
LaCie Switzerland
http://www.lacie.com/ch/contact (German)
http://www.lacie.com/chfr/contact/ (French)
http://www.lacie.com/chit/contact/ (Italian)
LaCie UK
http://www.lacie.com/uk/contact
LaCie USA
http://www.lacie.com/us/contact/ (English)
http://www.lacie.com/uses/contact/ (Spanish)
LaCie Grand Export
http://www.lacie.com/intl/contact/
LaCie Wireless Space • DESIGN BY NEIL POULTON Warranty Information
User Manual page 108
This Limited Warranty applies only to hardware products manufac-
tured by or for LaCie that can be identified by the “LaCie” trademark,
trade name, or logo affixed to them. The Limited Warranty does not
apply to any non-LaCie hardware products or any software, even if
packaged or sold with LaCie hardware. Manufacturers, suppliers,
or publishers, other than LaCie, may provide their own warranties
to the end user purchaser, but LaCie, in so far as permitted by law,
provides their products “as is”. Software distributed by LaCie with or
without the LaCie brand name (including, but not limited to system
software) is not covered under this Limited Warranty. Refer to the
licensing agreement accompanying the software for details of your
rights with respect to its use.
LaCie does not warrant that the operation of the product will be un-
interrupted or error-free. LaCie is not responsible for damage arising
from failure to follow instructions relating to the product’s use. This
warranty does not apply:
✦to consumable parts, unless damage has occurred due to a
defect in materials or workmanship;
✦to cosmetic damage, including but not limited to scratches,
dents and broken plastic on ports;
✦to damage caused by use with non-LaCie products;
✦to damage caused by accident, abuse, misuse, flood, fire,
earthquake or other external causes;
✦to damage caused by operating the product outside the per-
mitted or intended uses described by LaCie;
✦to damage caused by service (including upgrades and expan-
sions) performed by anyone who is not a representative of
LaCie or a LaCie Authorized Service Provider;
✦to a product or part that has been modified to alter function-
ality or capability without the written permission of LaCie; or
✦if any LaCie serial number on the product has been removed
or defaced.
To obtain warranty service, call LaCie Technical Support. You will
be asked to provide your LaCie product’s serial number, and you
may be asked to furnish proof of purchase to confirm that the drive
is still under warranty.
All drives returned to LaCie must be securely packaged in their origi-
nal box and shipped with postage prepaid.
IMPORTANT INFO: Register online for free technical support: www.
lacie.com/register
8. Warranty Information

Navigation menu