General Dynamics Broand P1BAP1 Broadband Modem, Model AP User Manual Manual

General Dynamics Broadband, Inc. Broadband Modem, Model AP Manual

Manual

IPWireless Broadband Modem User Guide 1IPWireless Broadband Modem1B User GuideVersion 1.0June 29, 2001
IPWireless Broadband Modem User Guide 2Information in this document and the products described are subject to change without notice.© 2000-2001 IPWireless, Inc. All rights reserved.Reproduction, alteration, or distribution in any manner whatsoever without the written permission ofIPWireless Inc., is strictly forbidden.Trademarks used in this text: the IPWireless logo, icon, and IPWireless Broadband Modem aretrademarks of IPWireless, Inc.; Microsoft, Windows, and Windows NT are registered trademarks ofMicrosoft Corporation.Other trademarks and trade names may be used in this document to refer to either the entities claimingthe marks and names or their products. IPWireless, Inc., disclaims any proprietary interest intrademarks and trade names other than its own.December 2001 Part No. IPW-0029
IPWireless Broadband Modem User Guide 3Table of ContentsIntroduction........................................................................................................................................5Technical Support.............................................................................................................................................5Chapter 1 – Safety and Care Instructions.............................................................6Safety Guidelines for Power Connection.........................................................................................................6Safety Guidelines for the IPWireless Broadband Modem................................................................................6Exposure to Radio Frequency Signals..............................................................................................................7Care and Cleaning Guidelines..........................................................................................................................8Chapter 2 - Getting Started.................................................................................................9Required Equipment.........................................................................................................................................9Package Contents..............................................................................................................................................9Computer Interface Cable.................................................................................................................................9AC Power Adapter ...........................................................................................................................................9Installation CD..................................................................................................................................................9Other Informational Material...........................................................................................................................9Key Areas on Your IPWireless Broadband Modem......................................................................................10Chapter 3 – Installation and Registration...........................................................12Support the IPWireless Broadband Modem Using the Built-in Stand ...........................................................12Connect the AC Power Adapter.....................................................................................................................13Find the Best Radio Signal.............................................................................................................................13Install the IPWireless PC Software................................................................................................................15Cable Connection between the Modem and the Computer............................................................................19USB Cable Connection...................................................................................................................................20RS-232 Serial Cable Connection....................................................................................................................20Perform Registration.......................................................................................................................................22Adobe Acrobat Reader Installation ................................................................................................................24Windows Operating System Patches..............................................................................................................24Windows Internet Configuration Setting........................................................................................................24Chapter 3 – Connect to the Internet.........................................................................26Establishing the Connection to the Internet....................................................................................................28
IPWireless Broadband Modem User Guide 4Appendix A – Troubleshooting Tips.........................................................................30Troubleshooting Tips......................................................................................................................................30THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE...............................................30NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE IPWIRELESS BROADBAND MODEMDISPLAY.........................................................................................................................................................30ONLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED.......................................................31THE IPWIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLY ..........................................31THE IPWIRELESS BROADBAND MODEM SPEED IS NOT FAST ENOUGH ...............................................31REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”............................................32THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN..............................................32THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITORSCREEN BUT A RADIO SIGNAL IS PRESENT ...............................................................................................32ERROR MESSAGE “INVALID PASSWORD”................................................................................................32ERROR MESSAGE “NO ANSWER”..............................................................................................................32IPWIRELESS BROADBAND MODEM NOT RESPONDING.........................................................................32Appendix B – Battery Information.............................................................................................................34Internal Battery...............................................................................................................................................34Battery Safety Guidelines...............................................................................................................................34Appendix C – Frequently Asked Questions.......................................................35Appendix D – [Technical Specifications]..............................................................38Regulatory Information.........................................................................................................40Technical Support.......................................................................................................................41
IPWireless Broadband Modem User Guide 5IntroductionCongratulations on your selection of the IPWireless Broadband Modem. Your IPWirelessBroadband Modem is designed to give you exceptional performance combined with easyinstallation and operation. Please read all safety and care instructions in Chapter 1before installing your IPWireless Broadband Modem for the first time.The IPWireless Broadband Modem is a portable, wireless, cellular device that provideshigh-speed access to the Internet and offers high-bandwidth data downloads, uploads,and web browsing when connected to networks authorized for use with the IPWirelessBroadband Modem.The design of the IPWireless Broadband Modem is based on the standards of the latestthird generation cellular communication technology, commonly known as 3G technology.The IPWireless Broadband Modem doesn’t require an outdoor antenna, telephone jack,or additional home or office wiring. What's more, the IPWireless Broadband Modemconnects to the Internet through radio access -- you will never encounter dial-up busysignals or need to install an extra line to access the Internet and use the telephone at thesame time.The speed at which your IPWireless Broadband Modem will perform is dependent uponthe radio signal quality available and the IPWireless service level that you select.Information on how to determine and boost the signal quality is located in Chapter 3. Ofcourse, your IPWireless Broadband Modem can only connect to systems authorized foruse with IPWireless equipment. Service is not available in all areas; consult your InternetService Provider (ISP) for details.The IPWireless Broadband Modem is USB (Universal Serial Bus) compatible. USB is a“plug and play” interface between a computer and an add-on device, such as a modemor printer, eliminating the need to add an adapter card. The USB also provides a tricklecharge to the internal battery of the IPWireless Broadband Modem.Technical SupportThis User Guide provides you with step-by-step instructions on how to install and useyour IPWireless Broadband modem. However, if you need assistance, details of how tocontact IPWireless Technical Support are provided on the last page of the user guide.
IPWireless Broadband Modem User Guide 6Chapter 1 – Safety and Care InstructionsBefore using your IPWireless Broadband Modem for the first time, please read andfollow all warnings, safety, care, cleaning, and operating instructions on the IPWirelessBroadband Modem label and in this guide. These guidelines will help protect yourIPWireless Broadband Modem from potential damage and ensure your personal safety.Safety Guidelines for Power ConnectionDanger - Do not place or use the IPWireless Broadband Modem near anybody of water such as a bathtub. Accidental immersion can result inelectric shock.Danger - Never alter the AC adapter or plug. If the plug will not fit into theelectrical outlet without force, contact a qualified electrician to install aproper outlet.Connect the AC adapter to 120V or 240V electrical outlets only.To disconnect the unit from mains power, remove the AC adapter from thewall socket.To reduce the risk of damage, always remove each end of the power cableby pulling the plug rather than the cable.Do not allow anything to rest on the power cable.Do not position the power cable in any area where people will step on it.Do not use the IPWireless Broadband Modem if the power cable becomesfrayed or damaged in any way.Do not overload the power outlet. Power overloads are often caused by toomany electrical devices connected by extension cords and can result inelectric shock or fire.See Appendix B for important safety information about the internal battery.Safety Guidelines for the IPWireless Broadband ModemDo not attempt to disassemble the IPWireless Broadband Modem; doing somay expose you to unsafe conditions. The IPWireless Broadband Modemdoes not contain consumer serviceable components. Service should beperformed by the IPWireless Service Center only. Contact IPWirelessCustomer Service to find the nearest IPWireless Service Center.Position the IPWireless Broadband Modem so that it is protected fromfalling objects.
IPWireless Broadband Modem User Guide 7Do not allow liquids to spill on or into the IPWireless Broadband Modem.Do not expose the IPWireless Broadband Modem to extreme hot (over 131°F) or cold (under 14° F) temperatures.Do not leave the IPWireless Broadband Modem in a motor vehicle parked indirect sunlight for more than fifteen minutes.Do not expose the IPWireless Broadband Modem to open flames.Do not alter the antenna or substitute any other antenna. Doing so may beunsafe.Switch your IPWireless Broadband Modem off when near medicalequipment, fuel, chemicals, a potentially explosive atmosphere such as agasoline station, or when in an area in which blasting is in progress. Also,switch it off when on an aircraft. Follow any other rules, regulations, orposted notices that apply to the use of electronic or radio equipment.Before using the IPWireless Broadband Modem near a pacemaker orsimilar device, consult a physician or the device manufacturer for moreinformation. In any event, do not use the IPWireless Broadband Modemwithin 6" (20 cm) of a pacemaker or similar device.Do not use the IPWireless Broadband Modem when you need to payattention to other activities. For example, never use it while driving orwhile supervising or operating machinery.The IPWireless Broadband Modem, like any other wireless communicationsdevice, cannot guarantee a connection in all circumstances. Do not rely onit for matters where a connection is essential.Exposure to Radio Frequency SignalsThe following information includes important safety guidelines regardingexposure to radio frequency (RF) signals and the use of electronic devicesas determined by the Federal Communications Commission (FCC).Before using your modem, please read the RF label that is attached to theoutside of the modem. This label identifies the minimum separationdistance between the modem antenna and the user or any other personwhen the modem is in use. Do not use the modem when the antenna iscloser to anyone than the specified distance.Your modem is a low power radio transmitter and receiver. When it is ON, itreceives and also sends out RF signals. The FCC has adopted RF exposureguidelines with safety levels for wireless cellular devices. The FCCguidelines are consistent with the safety standards previously set by theU.S. and international standards bodies: American National StandardsInstitute - ANSI C95.1 (1992); National Council on Radiation andMeasurements - NCRP Report 86 (1986); International Commission on Non-
IPWireless Broadband Modem User Guide 8Ionizing Radiation Protection - ICNIRP (1996). If you use the modem inaccordance with these guidelines, the level of RF exposure will fall withinthe FCC guidelines and the standards previously identified.Care and Cleaning GuidelinesUse a soft, clean cloth slightly moistened with water and wipe the outsidesurface of the IPWireless Broadband Modem only.Do not use aerosol sprays, solvents, or abrasives when cleaning yourIPWireless Broadband Modem. These items may scratch the surface ordamage the interior components of the IPWireless Broadband Modem.To avoid the risk of electric shock, always unplug the IPWirelessBroadband Modem from the AC power outlet before cleaning it.Avoid dropping, shaking or striking the IPWireless Broadband Modem.This may damage its components.
IPWireless Broadband Modem User Guide 9Chapter 2 - Getting StartedRequired EquipmentTo install and use your IPWireless Broadband Modem, you will need an IBM-compatiblecomputer with the following configuration:• Operating System: Windows 98, Windows 2000 or Windows ME• CD-ROM drive• USB port or RS-232 Serial port• A minimum of 10 Mbytes of available disk space on your hard drivePackage ContentsIn addition to this User Guide, the following items are included in the IPWirelessBroadband Modem package:Computer Interface CableA USB computer interface cable is included with your IPWireless Broadband Modem.Use this cable to connect the IPWireless Broadband Modem to your computer. Ifneeded, refer to your computer manual for the location of a USB port.If your computer does not have a USB port, an optional RS-232 Serial cable can bepurchased separately from your local electronics store. The serial cable maximum datarate is 230.4Kbps.AC Power AdapterThe AC power adapter provides power to the IPWireless Broadband Modem. The poweradapter plugs into a 120V or 240V AC power outlet. The pin end of the power cableplugs into the power jack located on the side of the IPWireless Broadband Modem. Donot use any power adapter other than the one provided with your IPWireless BroadbandModem.Installation CDThe installation CD includes the IPWireless PC Software, a choice between two Internetbrowsers, Adobe Acrobat Reader, and an Adobe PDF version of this guide.Other Informational MaterialYour IPWireless Broadband Modem packaging may contain additional informationalmaterial pertaining to the use or care of the IPWireless Broadband Modem within yourservice area. Please review all such information carefully before using the IPWirelessBroadband Modem.
IPWireless Broadband Modem User Guide 10Key Areas on Your IPWireless Broadband ModemFigure 1 below identifies key areas on the IPWireless Broadband Modem. Please reviewthis information before you begin the installation.Figure 1! Battery Indicator (6 Bars)The six battery bars at the top of the IPWireless Broadband Modem display indicate thecharge level. When the battery is fully charged, all six bars will be fully illuminated. Eachbar represents a sixth of the charge available. The bar indicating the highest charge ison the far right, and the bar indicating the lowest charge is on the far left. When thebattery capacity drops below 10%, the battery indicator will flash." Base Station Search Indicator (4 Spirals)#AntennaVerticalposition$ PowerButton% Signal Strength andTransmit & ReceiveIndicator (5 Rings)! Battery Indicator(6 Bars)& Built-inStand' PC Interface CableConnection( DC Power Jack" Base Station Search Indicator (4 Spirals)) ConnectionStatus Indicator(2 Ovals)
IPWireless Broadband Modem User Guide 11When the modem is searching for a base station, the four outside spirals on theouter center of the display will illuminate in a clockwise direction. Each spiral willilluminate for one second on and three seconds off during the base station searchprocess.% Signal Strength and Transmit and Receive Indicator (5 Rings)The five rings on the inner center of the display indicate the radio signal strength.When the center ring (or dot) is illuminated, you have the minimum signal strengthrequired to transmit and receive data. Each subsequent ring indicates increasingsignal strength. When all five rings are illuminated, you can transfer data at themaximum speed of the IPWireless Broadband Modem, or at the service level youselect. The rings also show data transmit and receive activity. The rings will flickerwhen data is transferring.$ Power ButtonPress the power button for one second to turn the modem on. The inner oval of theConnection Status indicator (IPW logo) will illuminate when the unit is ON. Thedisplay will go into a power-saving dimmed mode after two minutes. TheConnection Status indicator flashes at a low rate to show that it is still on.) Connection Status Indicator (2 Ovals)The two oval rings with the IPW logo show the connection status. The inner oval will beilluminated when a base station has been located. The outer oval will illuminate whenyou are connected to the Internet.( DC Power JackThe pin end of the power cable plugs into the DC power jack located on the side of theIPWireless Broadband Modem.& Built-in StandThe built-in stand on the back of the unit supports the IPWireless BroadbandModem.' PC Interface Cable ConnectionThe 20-pin connector on the USB or RS-232 cable plugs into the PC port on the side ofthe modem.# AntennaRaise the antenna to its vertical position to connect the PC Interface Cable. When theantenna is vertical, it receives signals equally in all directions. Place the antenna in thevertical position (as shown in Figure 1) when the IPWireless Broadband Modem is inuse, and in the down position (adjacent to the body of the IPWireless BroadbandModem) when not in use. Do not force the antenna beyond its vertical position.
IPWireless Broadband Modem User Guide 12Chapter 3 – Installation and RegistrationThis chapter explains how to install the software, register your user information, andoperate your IPWireless Broadband Modem. The instructions explain how to:Support the IPWireless Broadband Modem using the built-in stand.Connect the AC Power AdapterFind the Best Radio SignalInstall the IPWireless PC SoftwareCable Connection between the Modem and the ComputerPerform RegistrationSupport the IPWireless Broadband Modem Using the Built-in StandOn the lower back panel of the IPWireless Broadband Modem is a removablebattery cover, which incorporates a stand that supports the IPWireless BroadbandModem. Complete the following steps to support the IPWireless Broadband Modemusing the built-in stand:1. Insert your index finger into the slot at the top of the battery cover.2. Gently pull the stand toward you until it locks in position. See Figure 2below.3. Set the IPWireless Broadband Modem on a flat surface, such as a desk orwindowsill, but avoid direct sunlight.Figure 2
IPWireless Broadband Modem User Guide 13Connect the AC Power Adapter1. Plug the pin end of the power cable into the DC power jack located on theside of the IPWireless Broadband Modem as shown in Figure 3 below.Figure 3Note:Before connecting your IPWireless Broadband Modem to a power sourcein the next step, you may want to consider using a power surge protector. Asurge protector is designed to protect electronic devices from electrical surgesand lightning strikes that may damage your computer or modem. If you don’thave a surge protector, contact your local computer or electronics retailer forfurther details.2. Plug the AC power adapter into a 120V or 240V AC power outlet.3. To disconnect the unit from mains power, remove the mains adapter fromthe wall socket.Find the Best Radio Signal1. Place the IPWireless Broadband Modem near your computer and press thepower button for one second to turn it on.2. Your IPWireless Broadband Modem will perform a short self-test that willlast for approximately five seconds. The IPWireless Broadband Modem willsearch for the best radio signal and then display the signal strength on theinner center of the modem display.3. When the self-test is complete, the power and battery indicators on thedisplay will illuminate. If these indicators flash on and off, there may be aproblem with the IPWireless Broadband Modem. Call IPWireless TechnicalSupport. Note: The display will dim after two minutes to conserve battery life-- this is normal. A momentary press of the power button will restore thebrightness of the display.
IPWireless Broadband Modem User Guide 144. The IPWireless Broadband Modem will ‘search’ for a base station, in amanner similar to a cellular phone. When the modem is searching, the fouroutside spirals in the center of the display will illuminate in a clockwisedirection. Each spiral will illuminate for one second on and three seconds offduring the base station search process.5. Observe the five signal indicators (rings) on the inner center of theIPWireless Broadband Modem display to help you determine when theIPWireless Broadband Modem has located a radio signal. Adjust the positionof the IPWireless Broadband Modem until the center ring is illuminated. Thisis similar to moving an FM radio to receive the best sound quality. When thecenter ring (or dot) is illuminated, you have the minimum signal strengthrequired to transmit and receive data. Each subsequent ring indicatesincreasing signal strength. When all five rings are illuminated, you cantransfer data at the maximum speed of the IPWireless Broadband Modem,or at the service level you selected. See Figure 4 below.Figure 43. Continue to adjust the position of the IPWireless Broadband Modem toachieve the strongest radio signal possible from your location. Tip: Placingthe IPWireless Broadband Modem near a window can boost the signalstrength.4. If only one or two signal strength indicators illuminate, refer to thetroubleshooting section in Appendix A.5. You are now ready to install the IPWireless PC Software. Note: Install theIPWireless PC Software before connecting the Computer Interface Cable.Center Ring (or dot)
IPWireless Broadband Modem User Guide 15Install the IPWireless PC SoftwareThe CD contains the applications listed below:IPWireless PC SoftwareAdobe Acrobat Reader 5.0Microsoft Internet Explorer 5Netscape Navigator 4.75Note: You are not entitled to receive any support, warranty, or documentationassociated with Netscape Navigator 4.75 from Netscape unless you have paidfor such support, warranty, or documentation. You may purchase such supportfrom Netscape by accessing the following web site: http://help.netscape.comThe IPWireless PC Software employs an InstallShield Wizard that will guide you throughthe installation process. You will be asked to make selections on some of the installationscreens. This User Guide describes each screen briefly and depicts the actual screenswhen you can make a choice of applications to install.For example, if your computer is not already installed with Internet browser software, youcan choose from either Microsoft Internet Explorer 5 or Netscape Navigator 4.75 duringthe installation.Some of the documents included on the CD are in Adobe Acrobat PDF (PortableDocument Format). Viewing and printing these documents requires that you have AdobeAcrobat Reader installed on your computer. Adobe Acrobat Reader will installautomatically during the CD Complete installation.Once the software is installed, your computer will have the following entries listed in thefile location you selected on your hard drive.ProgramsIPWireless SoftwareIPWireless 3G Modem DiallerIPWireless Driver Installation HelpIPWireless Help SystemIPWireless Home Web pageIPWireless Registration Web pageIPWireless User GuideQuick Start GuidePlease be sure that your computer meets the minimum requirements before you beginthe installation.
IPWireless Broadband Modem User Guide 161. Close all programs that may be running on your PC and then insert the CDinto the CD-ROM drive on your computer. The Windows operating systemshould detect the CD and start the installation program. If the installationprogram does not start automatically, open Windows Explorer or MyComputer and select your CD drive to view the contents of the CD. Double-click the ‘Setup.exe’ program to begin the installation. The InstallShieldWizard will now guide you through the installation screens described on thefollowing pages. Follow the on-screen prompts to complete the installation.2. Welcome to the InstallShield Wizard for IPWireless PC Software - TheInstallShield Wizard will prompt you through each step of the installationprocess. Click ‘Next’ on each screen to continue.3. License Agreement - The use of the IPWireless Broadband Modem issubject to acceptance of the License Agreement. Scroll through the displaywindow to read the entire agreement. The installation of the IPWireless PCSoftware will proceed only if you accept the License Agreement. If you wanta printed version of the License Agreement, use the Print function on yourbrowser before you click the ‘Accept’ button. Click ‘Accept’ to continue.4. Readme.txt – This screen details any recent changes or corrections, whichare not documented in the user guide.5. Select the Internet Software to Install - If you do not have Internetbrowser software installed on your computer, select either Microsoft InternetExplorer 5 or Netscape Navigator 4.75 on the installation screen shownbelow.Note: When you choose to install either of the browser applications, youwill be prompted to restart your computer. After the restart, you willneed to start the IPWireless PC Software installation again; openWindows Explorer or My Computer and select your CD drive to viewthe contents of the CD. Double-click the ‘Setup.exe’ program to beginthe installation. This time this screen will not be displayed due to thefact that the installation will detect an Internet Browser being present..
IPWireless Broadband Modem User Guide 17Figure 56. Choose Destination Location - Unless you choose a different drive, files fromthe CD will install in the following location on your hard drive: C:\ProgramFiles\IPWireless Inc.\IPWireless PC Software. Click on the ‘Browse’ button tochoose a different location on your hard drive.7. Setup Type - The particular files that will install are based upon the SetupType that you select. See Figure 6 below.Complete – This is the default and recommended Setup Type andincludes the maximum level of software installation; PC software, helpfiles, documentation, and all other applications.Custom – This is the middle level of software installation. It includeseverything you need to use the IPWireless Broadband Modem, but doesnot include Adobe Acrobat Reader. Choose this Setup Type if you havedisk space limitations.Compact – This is the minimum level of software installation necessaryto operate the IPWireless Broadband Modem. It does not include anyother applications such as browser software and help files. Choose thisSetup Type only if you have very limited disk space and are certain thatyou do not need any other applications.
IPWireless Broadband Modem User Guide 18Figure 69. Select a Program Folder - The IPWireless PC Software and the other itemsyou selected will install on your computer in the program folder you selectedpreviously. A shortcut icon labeled IPWireless 3G Modem Dialler alsoinstalls on your desktop for quick access to the Internet. Note: If yousubsequently delete, move, or rename the original file, the shortcut will nolonger work.10. Start Copying Files - The options that you selected during the installationwill display before any files are copied from the installation CD. To confirmthe information click ‘Next’.11. Copying Files - All installation options have now been made and theInstallShield Wizard will copy the necessary files to your computer.12. Select Connector – Before proceeding further you need to select the typeof connector you will be using between the computer and the IPWirelessBroadband Modem. Select either USB or Serial and then press Next tocontinue.
IPWireless Broadband Modem User Guide 1913. Completing the Installation - The software has now been copied to yourPC. The installation will proceed with IPWireless Broadband Modemdetection, configuration, and user registration.14. Copying the Modem Driver Files. The installation will now copy thenecessary modem driver files to your computer, so that your PC will detectthe IPWireless Broadband Modem when you install the computer interfacecable. A number of information boxes will display, indicating the progress ofthe modem driver installation. The final information box will prompt you toconnect the computer interface cable to the IPWireless Broadband Modemand your computer.Cable Connection between the Modem and the ComputerThere are two possible cable connections supported by the IPWireless BroadbandModem; USB or RS-232 (Serial).
IPWireless Broadband Modem User Guide 20USB Cable ConnectionIf you are connecting via a USB cable, your computer operating system shoulddetect that new hardware has been added and automatically plug and play themodem device. The plug and play function adds the IPWireless Broadband Modemto your PC and may take approximately 1 minute to complete. During this time, anumber of plug and play messages will display confirming that new hardware hasbeen found and that the software for the IPWireless Broadband Modem is beingdetected. After the plug and play is finished, click the ‘OK’ button and connect theUSB Cable.1. Plug the 20-pin connector on the USB cable into the PC port on the side ofthe modem as shown in Figure 7 below.2. Connect the other end of the USB cable into a USB port on your computer. Ifneeded, refer to your computer manual for the location of the USB port.Figure 7RS-232 Serial Cable ConnectionIf you are connecting via an RS-232 Serial Cable, you will add a New ModemEntry and associate it with the serial cable PC COM port. All necessary PC driverfiles are provided on the CD.1. From the Windows taskbar, click Start > Settings > Control Panel.2. Double-click on the Modems icon.
IPWireless Broadband Modem User Guide 213. The Windows Modems Properties screen will display. See Figure 8 below.Figure 84. Click on the Add button to add the IPWireless Broadband Modem.5. The Configure the Modem screen will display and guide you through theprocess. See Figure 9 below. For more information, click on ‘View the DriverInstallation Help’.6. After you have finished configuring the modem, connect the RS-232 cable asdescribed in the next step.
IPWireless Broadband Modem User Guide 22Figure 91. Plug the 20-pin connector on the serial cable into the PC port located on the sideof the modem as shown in Figure 7.2. Connect the other end of the serial cable into an RS-232 serial port on yourcomputer. If needed, refer to your computer manual for the location of a serialport.Perform RegistrationYou are now ready to register your user information. Please note: Yo u can completethe registration process at a later time; however User Registration is not optional. Youmust register in order to create a username and password, register your account andpayment information, and receive software and modem upgrades.Note: In order for the registration process to complete successfully, your browserapplication must accept ‘cookies’. If you have disabled cookies, enable them beforeregistration. If you wish, you may disable receipt of cookies after registration. SeeFrequently Asked Questions (FAQs) in Appendix C for instructions on how to set cookiepreferences on your browser.1. To Continue with Registration Now - Make sure that there is a check mark tothe left of Connect to IPWireless Now and then click ‘Next’.2. The Internet browser that you selected previously will launch and display theNew Customer Registration web page on the IPWireless Registration web site.Note: If a connection cannot be made, the IPWireless PC Software will timeoutand display a message indicating that the connection failed. If this happens, seethe Troubleshooting Tips in Appendix A.3. New Customer Registration - The IPWireless PC Software will connect to theIPWireless Registration web page and prompt you to create a new account.
IPWireless Broadband Modem User Guide 234. To create a new account, click Register Now and proceed to the ContactDetail registration page.5. Enter the information requested: The fields with the red asterisks (*) aremandatory. If you omit a mandatory field, the screen will return with therequired fields highlighted. When you have finished entering your personaldata, click Continue to display the Terms of Service web page. Tocomplete your registration, you must agree to the Terms of Service. If youwant a printed version of the terms, use the Print function on your browserbefore you click the ‘I Agree’ button. The Registration: Select Username &Password web page will appear.6. Registration: Select Username & Password - Select your Service Level. Clickthe down arrow on the service level field to make your choice. Information aboutService Levels can be found on the IPWireless web site: www.ipwireless.com7. Type in a User Name and Password for your account.o The User Name must contain from six to twenty characters in anycombination of numbers, letters, and the underscore mark, and is casesensitive.o The Password must contain from six to twenty characters in anycombination of numbers, letters, and the underscore mark, and is casesensitive. One of the password characters must be non-alphabetic (anumber or the underscore mark).o When you finish, click Continue to display the Payment Details webpage.8. Enter your credit card number, expiration date, and your name as printed onyour credit card. [Note: If the user is not required to enter paymentinformation, this text will change to reflect that.]9. Registration: Confirm Details - Verify that the information you provided onthe two previous pages is correct. When you finish, click Continue todisplay the Registration Success web page.10. The registration process is now complete. You should either print the webpage showing your user name and password or record the information forlater use.11. Close your browser software to return to the CD installation window, whichshould have remained active behind the browser window. Click the Windowsclose icon (x) in the upper right corner of the screen to close the browsersoftware.12. Click Finish to exit the installation program.13. You are now ready to connect to the Internet. The final process is describedin Chapter 3.
IPWireless Broadband Modem User Guide 24Adobe Acrobat Reader InstallationIf the installation has detected that Adobe Acrobat Reader is not installed on thecomputer and you have requested a setup type that needs this software to view .PDF filetypes (For example, the user manual), then the InstallShield software will ask if you wishto install Adobe Acrobat.Windows Operating System PatchesDue to the high data speeds that the IPWireless Broadband Modem can work at, inorder to achieve these rates may require a Windows Operating System patch to beapplied. It is recommended that the windows operating system patch is applied.At the end of the Windows Operating System patch installation, a window will bedisplayed stating that the computer needs to be rebooted for the patch to take effect.Since the IPWireless Broadband Modem will work with your original settings (at a slowerrate), it is advised that you do not reboot here but continue with the rest of theinstallation.Windows Internet Configuration SettingAgain, due to the high data speeds that the IPWireless Broadband Modem can work at,in order to achieve these rates will require that some TCP/IP settings are modified totake full advantage of this high rate.
IPWireless Broadband Modem User Guide 25These settings will only be used by the operating system the next time the computer isrebooted.At the very end of the IPWireless PC Software installation it is advised that you rebootthe computer so that the changes applied to the computer during the installation cantake effect.
IPWireless Broadband Modem User Guide 26Chapter 3 – Connect to the InternetThe IPWireless PC Software is used in conjunction with your IPWireless BroadbandModem to connect to the Internet. This section describes how the IPWireless PCSoftware is used to initiate the connection, and also how it may be used to downloadsoftware upgrades for your IPWireless Broadband Modem and IPWireless PC Softwarefrom the IPWireless web site.To start the IPWireless PC Software, go to your desktop and double click on the iconlabeled ‘IPWireless 3G Modem Dialler’, as shown below, Fig 10.Figure 10The main screen has three tabs that display associated screens when you click on them.These tabs are described in more detail below. The main screen also has a Connectand Disconnect button which are used to initiate and terminate the connection to theInternet. These buttons also indicate the state of the connection since if, for example,the connection is currently inactive, the Disconnect button will be greyed out and theConnect button will be active. These buttons are available regardless of which tab iscurrently visible. The other main feature of the main screen is the status bar, locatedbelow the modem picture. The status bar provides useful information concerning thestatus of the Internet connection, and other error or warning messages.Network Tab - The Network tab shown in Figure 10 displays three main groups;
IPWireless Broadband Modem User Guide 27Access Network Parameters - The current version of the IPWireless PCSoftware only supports ipwireless.com as the network operator. This is shown inthe drop down list. The other two parameters are the user access name andaccess password. These parameters are set automatically during theregistration procedure, and the user should have no need to modify themmanually.Signal Strength - shows the level of the radio signal strength currently achievedby the IPWireless Broadband Modem. Zero indicates poor signal strength while100 indicates a strong signal.Battery Charge - The IPWireless Broadband Modem comes with an internalbattery. The scaling shows zero representing no battery power while 100indicates a fully charged battery. See Appendix B for more information on thebatteryBattery Status – the following icons are used as follows:- modem currently battery powered mains powered, external battery fitted and charging internal orexternal mains powered and charging internal battery modem currently powered by internal battery modem currently powered by internal battery, external fitted modem currently powered by external batteryISP Tab – This tab shows the username and password information that is sent to yourInternet Service Provider (ISP) during the connection procedure.
IPWireless Broadband Modem User Guide 28These details are established during the registration procedure, and the usershould have no need to modify them manually. Note that this information isactually maintained by the Windows phonebook, and is extracted automaticallyby the IPWireless PC Software.Devices Tab – This tab shows information for the currently connected IPWirelessmodem.This includes the physical communication port to which the modem is bound, themodem version string, the modem initialization string and the modem resetstring.Tools Tab - IPWireless may periodically provide upgrades for both the PC Software andthe IPWireless Broadband Modem software.These upgrades will usually be a combination of bug fixes and additionalfeatures. Whilst connected, click on the “Check WWW for Software Upgrade”button in order to download over the air the latest software upgrade. Thedownload takes place by way of a File Transfer Protocol (FTP) link to theIPWireless web site. Once complete, the new image is then available on the PChard disk, and may be transferred to the IPWireless 3G modem by clicking on the“Upgrade UE” button (remember to Disconnect from the Internet beforeattempting the upgrade).See Frequently Asked Questions (FAQs) in Appendix C for more information onupgrades.Establishing the Connection to the InternetYou should establish an Internet connection using the IPWireless PC Software beforelaunching your browser (or any other Internet associated software such as FTP, telnet,etc).1. Start the IPWireless PC Software and wait until the signal strength indicator on theNetwork tab indicates that there is sufficient signal strength for the connection. Atthis point, the Connect button should be highlighted and may be clicked.2. The user is automatically taken to the ISP tab so that the progress of the connectionto the Internet may be observed. When the connection to the ISP has beenestablished, the status bar should indicate that the session is active and theDisconnect button is now highlighted. For convenience, the IPWireless PCSoftware is automatically minimized once the connection is established, but can berestored by clicking on the IPWireless icon on the taskbar.3. Go to your desktop and double-click on your Internet browser icon to connect to theInternet. You can configure your browser to set any web page as your home page.To set your browser home page, see the FAQs in Appendix C.4. You may terminate the internet connection in many ways;(a) Right click the IPWireless 3G Modem icon on the taskbar, and select disconnectfrom the menu
IPWireless Broadband Modem User Guide 29(b) Click the IPWireless 3G Modem icon on the taskbar to restore the main screen, thenclick the Disconnect button.(c) Close the IPWireless 3G Modem application by clicking the X button in the top rightcorner of the window
IPWireless Broadband Modem User Guide 30Appendix A – Troubleshooting TipsTroubleshooting TipsPlease review these troubleshooting tips if you experience trouble with softwareinstallation, user registration, finding a radio signal, or connecting to the Internet. Youmay achieve a faster resolution to your trouble if you first consult and follow the tipsbefore calling IPWireless Technical Support.Warning: Do not attempt to repair the IPWireless Broadband Modem yourself. Anydamage you may cause to the IPWireless Broadband Modem may create an unsafecondition.If your trouble is not listed in this section, call IPWireless Technical Support. Thetechnical support representative will ask for your name, your location, your phonenumber, the serial number located on the back of the IPWireless Broadband Modem,and any error messages that may have displayed. You may need to provide yourusername and password if the problem is related to your service or your account ratherthan the IPWireless Broadband Modem and its associated software.Remember, your PC operating system must be compatible with the IPWirelesssupported operating systems: Windows 98, Windows ME, and Windows 2000.THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE1. If you are connected with the AC Adapter, check to see if you are using aswitched outlet. You may need to simply flip the switch. (If you are using themodem away from an AC power source, you could have a dead battery.)2. Plug the IPWireless Broadband Modem into another outlet to check the power.3. Check for loose ends on the power cable. If the display still does not illuminate,your IPWireless Broadband Modem may have been damaged. ContactIPWireless Technical Support for assistance.NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE IPWIRELESSBROADBAND MODEM DISPLAY1. Following power up, allow about thirty seconds for the IPWireless BroadbandModem to communicate with a local base station, at which point there should besome indication of signal strength.
IPWireless Broadband Modem User Guide 312. If this is the first time you have tried to use the IPWireless Broadband Modemand you do not see any signal strength rings illuminated, try repositioning themodem to see if the center ring (or dot) signal strength indicator appears.Remember, your IPWireless Broadband Modem is similar to an FM radio thatoften receives a better sound quality when you move it. If you still can’t find asignal, try moving the modem near a window. The IPWireless BroadbandModem is fully functional when the center ring signal strength indicator isilluminated. If all the above fails, you may not be within the coverage area of theservice network. Call IPWireless Customer Service for more information aboutthe coverage area.3. If you have used the IPWireless Broadband Modem successfully at least once,and you have changed your location, you may not be within the coverage area ofthe service network. Call IPWireless Technical Support to determine thecoverage area.ONLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED1. Although you have sufficient signal strength to connect to the Internet, yourmodem may not be optimally positioned to receive the best signal strength andachieve the best data transfer rates. Try moving the position of the modem tomaximize the number of illuminated rings.2. You may also achieve a stronger signal if you place the modem near a window,but avoid direct sunlight.3. If you cannot achieve more than three rings wherever you place the modem, callIPWireless Technical Support.THE IPWIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLYCheck for loose connections on both ends of the computer interface cable andthe power cable. If all connections are secure, you may have had a badconnection. Try connecting to the Internet again. If your subsequent connectionattempts fail, call IPWireless Technical Support.THE IPWIRELESS BROADBAND MODEM SPEED IS NOT FAST ENOUGHThere are several conditions that can result in slower access speed that are not relatedto your IPWireless Broadband Modem’s performance:The access speed is related to the radio signal strength. If the signal strength indicatedon the modem display shows less than all five rings illuminated, you may have reducedaccess speed due to a condition such as a marginal coverage area.You may have subscribed to a Service Level that limits the data rate. You can increaseyour Service Level on the registration web page or call IPWireless Customer Service.You may be accessing a slow web site. A web site can cause a traffic jam on theInternet's backbone because many people converge on it at once or that site's serverdoes not have the capacity to handle its traffic. In these cases, it does not matter whatspeed your modem can achieve. Tip: Surf these sites when Internet traffic is low.Heaviest traffic is usually on weekends and evenings. You can also configure yourbrowser so it won't display graphics, animations, sound, video or other multimediacontent.
IPWireless Broadband Modem User Guide 32If you do not think that any of the above conditions are causing the problem, callIPWireless Technical Support.REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES”When you register with the ISP, you provide a username and password that theIPWireless network uses to identify you when you connect. For your convenience, theseattributes are stored within the PC so that you do not need to enter them manually. Theregistration server sends a small file, called a cookie, to your PC. The cookie containsthe username and password information. In order for the registration process tocomplete successfully, you must configure your browser application to accept cookies.Once registration has completed, you may disable receipt of cookies, if desired. See theFAQs in Appendix C for instructions on how to set cookie preferences on your browser.THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREENType registration.ipwireless.net in the browser address window and then press enteron your keyboard. If you get an error message similar to the “page cannot be displayed”,there might be maintenance occurring on the web site. Call IPWireless TechnicalSupport or try again later.THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUSMONITOR SCREEN BUT A RADIO SIGNAL IS PRESENTCall IPWireless Technical Support.ERROR MESSAGE “INVALID PASSWORD”1. This error message means that the network no longer recognizes your usernameand/or password.2. Check that your username and password were entered correctly.3. The ISP’s server does not allow more than one simultaneous connection to thenetwork with the same username and password. Do not share your usernameand password with other IPWireless Broadband Modem users.4. If you cannot correct the problem, call IPWireless Technical Support.ERROR MESSAGE “NO ANSWER”On rare occasions, the server will not receive the message advising it that the previoussession has ended. There is a timeout of a few minutes before the server will accept asubsequent connection. If you recently had a successful connection, wait a few minutesbefore trying again.IPWIRELESS BROADBAND MODEM NOT RESPONDING1. Check that the computer interface cable is securely connected to the PC andmodem.2. Check that the modem power button is on.
IPWireless Broadband Modem User Guide 333. If the IPWireless Broadband Modem still does not respond, try restarting the PCand then restart the IPWireless PC Software application. Occasionally, the PCCOM port that the IPWireless PC Software and the IPWireless BroadbandModem are using can become “locked up” and cannot be freed until the PC isrestarted.4. If the status bar still reports “IPWireless Broadband Modem not Responding”,contact IPWireless Technical Support for assistance.
IPWireless Broadband Modem User Guide 34Appendix B – Battery InformationInternal BatteryYour IPWireless Broadband Modem has an internal lithium ion battery that chargesautomatically from the USB connection or the AC Adapter. The six battery bars at thetop of the IPWireless Broadband Modem display indicate the charge level. When thebattery is fully charged, all six bars will be fully illuminated. Each bar represents a sixthof the charge available. The bar indicating the highest charge is on the far right, and thebar indicating the lowest charge is on the far left. When the battery capacity drops below10%, the battery bar will flash.The internal battery will allow you to operate the IPWireless Broadband Modem withyour laptop without connection to an AC power source. The internal battery life dependsupon your usage of the IPWireless Broadband Modem. For example, videoconferencing will consume battery life faster than web browsing. The IPWirelessBroadband Modem display dims after 2 minutes of power ON to conserve battery life.Battery Safety GuidelinesWhen the internal battery no longer holds a charge, do not attempt to replace the batteryyourself. Contact IPWireless Technical Support for a replacement. Use batteriesauthorized by IPWireless only; replacing or recharging the battery may be unsafe. Usethe battery only for its intended purpose. Never dispose of batteries in a fire orincinerator, or in municipal waste. Batteries must be disposed of or recycled properly.Never use a battery that is damaged or worn out.Tip: To conserve internal battery life, remember the following:When you are mobile and not using the modem, turn it off.Avoid exposing the modem to extreme hot or cold temperatures such as leaving it in ahot car for more than fifteen minutes.
IPWireless Broadband Modem User Guide 35Appendix C – Frequently Asked QuestionsQ. HOW DO I CHANGE MY PASSWORD?A. Call IPWireless Customer Service.Q. HOW DO I CHANGE MY ADDRESS AND PHONE NUMBER?A. Call IPWireless Customer Service.Q. WHERE CAN I FIND A COVERAGE MAP?A. Call IPWireless Customer Service.Q. HOW DO I CHANGE MY SERVICE LEVEL?A. Call IPWireless Customer Service.Q. HOW DO I REBOOT THE IPWIRELESS BROADBAND MODEM (WHEN THE POWER BUTTONDOES NOT RESPOND)?A. Call IPWireless Technical Support.Q. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER?A. Using Netscape Navigator:Go the browser drop-down Edit menu and select Preferences. Click on the Advancedheading. Go to the Cookies box and click on Accept all cookies. After successfulregistration, you may return to Edit>Preferences>Advanced and click on Disablecookies.A. Using Microsoft Internet Explorer:Go to the browser drop-down Tools menu and select Internet Options. Click on theSecurity tab. Click on the Custom Level button. Scroll down to the Cookies heading.Click on Enable to accept all cookies. After successful registration, you may return toTools>Security>Custom Level and click on Disable.Q. HOW DO I SET MY HOME PAGE?A. Using Microsoft Internet Explorer:
IPWireless Broadband Modem User Guide 36Go to the browser drop-down Tools menu and select Internet Options. Select theGeneral tab. Click Use Current in the Home Page area if you are currently viewing theWeb page you want as your home page. If you are not viewing the web page you wantto use, type in the URL (Universal Resource Locator -- the web address) of the webpage you want to use as your home page. Click OK.A. Using Netscape Navigator:Click on the Options menu and select General Preferences. Select the Appearancetab. In the Startup box, type in the address of the web page you want to use as yourhome page. Click OK.Q. HOW WILL I KNOW WHEN TO UPGRADE MY PC SOFTWARE?A. The user will access a web site and select the appropriate files to download.Information regarding PC Software upgrade alerts will be provided at that time.Q. HOW DO I PERFORM AN IPWIRELESS PC SOFTWARE UPGRADE?A. Using the IPWireless 3G Modem Dialler, establish a connection to the internet. Onthe IPWireless 3G Modem Dialler change to the Tools tab, and press the button labeled“Check WWW for Software Upgrade”. This will automatically check to see if there is anewer version of software, and if one is available it will be automatically downloaded tothe computer with the progress of the download being displayed using the sliding bar.Q. HOW WILL I KNOW WHEN TO UPGRADE MY IPWIRELESS BROADBAND MODEM?A. Using the IPWireless 3G Modem Dialler, establish a connection to the internet. Onthe IPWireless 3G Modem Dialler change to the Tools tab, and press the button labeled“Check WWW for Software Upgrade”. This will automatically check to see if there is anewer version of software, and if one is available it will be automatically downloaded tothe computer.Q. HOW DO I PERFORM A IPWIRELESS BROADBAND MODEM UPGRADE?A. Having used the IPWireless 3G Modem Dialler to obtain any new software availablefor the upgrade of the Modem, disconnect the current internet connection. The button“Upgrade Modem” should now be highlighted. Pressing this Upgrade Modem button willstart the download of the new software to Modem and the progress of the download willbe displayed using the sliding bar. This may take a number of minutes to complete(longer for Serial cable connections)Q. ARE ANY MODEM ACCESSORIES AVAILABLE?A. Access the IPWireless web site at www.ipwireless.com to view available accessories.
IPWireless Broadband Modem User Guide 37Q. HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER?A. If you have already installed your modem on ONE PC and wish to use it on aSECOND PC or laptop, insert the Installation CD into the second PC and run theinstallation software. You will automatically connect to the registration web pages. Select‘Support Services’. You may modify your settings here, if needed. If you leave all fieldsunchanged and click ‘Apply’, the username/password cookie will access your second PCand the dialer will automatically configure the modem.Q. WHEN SHOULD I DE-INSTALL THE MODEM AND/OR PC SOFTWARE?A. You should de-install the Modem and PC software only when you wish to discontinueservice.
IPWireless Broadband Modem User Guide 38Appendix D – [Technical Specifications]PhysicalHeight (antenna down) ....................... 150 mm (5.91 inches)Width................................................ 130 mm (5.122 inches)Depth ................................................. 30 mm (1.182 inches)Weight......................................... 250 grams (8.825 ounces)IndicatorsSignal (5 rings)....................................................................Power..................................................................................Online .................................................................................Battery………………………………………………………………..Transmit ..............................................................................Receive...............................................................................PowerAC Power Adapter:Current ................................................................2.20AAC input voltage ..........................................100V-240VDC output voltage ................................................. 5.0VCable.............................................. 2m length (6.56 ft.)Environmental
IPWireless Broadband Modem User Guide 39Temperature:Normal...........................+15°C to +35°C (59°F to 95°F)Extreme (short periods) -10°C to +55°C (14°F to 131°F)Storage ........................ -20°C to +65°C (-4°F to 149°F)Relative humidity:Operating ..................................................25% to 75%Extreme..................................................... 25% to 75%Maximum vibration:Operating .........5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 HzExtreme.............20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz,................................................thereafter –3dB/OctaveIntegral AntennaFrequency of operation................................ 2.5 to 2.69 GHzImpedance:................................................ 50 ohms nominalOmni-directional gain:....................................................3dBiPolarization: ............................................................. verticalInput return loss: ........................-10dB nominal across bandMaximum power:........................................................22dBmVSWR: ............................................................................1.7Size:Length: ........................................ 65 mm ( 2.56 inches)Width:............................................. 20 mm (.81 inches)Depth: ............................................ 5 mm (.198 inches)
IPWireless Broadband Modem User Guide 40Regulatory InformationYour IPWireless Broadband Modem may cause TV or radio interference (e.g., whenusing the modem in close proximity to a TV or radio receiver). The FCC/Industry Canadacan require you to stop using the modem if such interference cannot be eliminated. Ifthe modem does cause interference with other radio communications services, whichcan be determined by turning the equipment off and on, you are encouraged to try tocorrect the interference by one or more of the following measures:- Reposition the modem’s receiving antenna.- Reposition the TV or radio’s receiving antenna.- Relocate the modem with respect to the TV or radio receiver.- Move the modem away from the TV or radio receiver.- Plug the modem into a different outlet so that the modem and the TV orradio receiver are on different branch circuits.If necessary, consult an experienced radio/television technician for additionalsuggestions. You may also find the FCC Interference Handbook, 1986, to be helpful. Itis available from the U.S. Government Printing Office, Washington, D.C. 20402, StockNo. 004-000-00450-7, or on the World Wide Web at http://www.fcc.gov/Bureaus/Compliance/WWW/tvibook.html.This device complies with part 15 of the FCC rules. Operation is subject to the conditionthat this device may not cause harmful interference.Caution: Changes or modifications not covered in this manual must be approved inwriting by the Manufacturer. Changes or modifications made without written approvalmay void the users authority to operate this equipment.
IPWireless Broadband Modem User Guide 41Technical SupportIf you need assistance, contact IPWireless Technical Support in any of the followingways:For Canada, USA and Mexico:Telephone: Customer Service:[1-800-xxx-xxxx]Technical Support:[1-800-xxx-xxxx]Email: [techsupport@ipwireless.com]Fax: [xxx- xxx-xxxx]Mail: IPWirelessTechnical SupportFor Rest of the World:Telephone: Customer Service:[1-800-xxx-xxxx]Technical Support:[1-800-xxx-xxxx]Email: [techsupport@ipwireless.com]Fax: [xxx- xxx-xxxx]Mail: IPWirelessTechnical Support

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