General Dynamics Broand P1BAP1 Broadband Modem, Model AP User Manual Manual

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Document Description	Manual
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Date Submitted	2002-01-31 00:00:00
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Creation Date	2002-01-31 18:32:54
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Document Lastmod	2002-01-31 18:32:57
Document Title	Manual

IPWireless Broadband Modem
1B User Guide
Version 1.0
June 29, 2001
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
Information in this document and the products described are subject to change without notice.
© 2000-2001 IPWireless, Inc. All rights reserved.
Reproduction, alteration, or distribution in any manner whatsoever without the written permission of
IPW ireless Inc., is strictly forbidden.
Trademarks used in this text: the IPW ireless logo, icon, and IPW ireless Broadband Modem are
trademarks of IPW ireless, Inc.; Microsoft, W indows, and W indows NT are registered trademarks of
Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. IPW ireless, Inc., disclaims any proprietary interest in
trademarks and trade names other than its own.
December 2001
Part No. IPW-0029
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
Table of Contents
Introduction ........................................................................................................................................5
Technical Support.............................................................................................................................................5
Chapter 1 – Safety and Care Instructions .............................................................6
Safety Guidelines for Power Connection .........................................................................................................6
Safety Guidelines for the IPWireless Broadband Modem................................................................................6
Exposure to Radio Frequency Signals..............................................................................................................7
Care and Cleaning Guidelines ..........................................................................................................................8
Chapter 2 - Getting Started .................................................................................................9
Required Equipment.........................................................................................................................................9
Package Contents..............................................................................................................................................9
Computer Interface Cable.................................................................................................................................9
AC Power Adapter ...........................................................................................................................................9
Installation CD..................................................................................................................................................9
Other Informational Material ...........................................................................................................................9
Key Areas on Your IPWireless Broadband Modem ......................................................................................10
Chapter 3 – Installation and Registration ...........................................................12
Support the IPWireless Broadband Modem Using the Built-in Stand ...........................................................12
Connect the AC Power Adapter .....................................................................................................................13
Find the Best Radio Signal .............................................................................................................................13
Install the IPWireless PC Software ................................................................................................................15
Cable Connection between the Modem and the Computer ............................................................................19
USB Cable Connection...................................................................................................................................20
RS-232 Serial Cable Connection....................................................................................................................20
Perform Registration.......................................................................................................................................22
Adobe Acrobat Reader Installation ................................................................................................................24
Windows Operating System Patches..............................................................................................................24
Windows Internet Configuration Setting........................................................................................................24
Chapter 3 – Connect to the Internet .........................................................................26
Establishing the Connection to the Internet....................................................................................................28
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Appendix A – Troubleshooting Tips .........................................................................30
Troubleshooting Tips......................................................................................................................................30
THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE ...............................................30
NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE IPWIRELESS BROADBAND MODEM
DISPLAY .........................................................................................................................................................30
ONLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED .......................................................31
THE IPWIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLY ..........................................31
THE IPWIRELESS BROADBAND MODEM SPEED IS NOT FAST ENOUGH ...............................................31
REGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “COOKIES” ............................................32
THE BROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN..............................................32
THE CONNECT AND DISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE STATUS MONITOR
SCREEN BUT A RADIO SIGNAL IS PRESENT ...............................................................................................32
ERROR MESSAGE “INVALID P ASSWORD” ................................................................................................32
ERROR MESSAGE “NO ANSWER” ..............................................................................................................32
IPWIRELESS BROADBAND MODEM NOT RESPONDING .........................................................................32
Appendix B – Battery Information.............................................................................................................34
Internal Battery...............................................................................................................................................34
Battery Safety Guidelines...............................................................................................................................34
Appendix C – Frequently Asked Questions .......................................................35
Appendix D – [Technical Specifications] ..............................................................38
Regulatory Information.........................................................................................................40
Technical Support .......................................................................................................................41
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
Introduction
Congratulations on your selection of the IPWireless Broadband Modem. Your IPWireless
Broadband Modem is designed to give you exceptional performance combined with easy
installation and operation. Please read all safety and care instructions in Chapter 1
before installing your IPWireless Broadband Modem for the first time.
The IPWireless Broadband Modem is a portable, wireless, cellular device that provides
high-speed access to the Internet and offers high-bandwidth data downloads, uploads,
and web browsing when connected to networks authorized for use with the IPWireless
Broadband Modem.
The design of the IPWireless Broadband Modem is based on the standards of the latest
third generation cellular communication technology, commonly known as 3G technology.
The IPWireless Broadband Modem doesn’t require an outdoor antenna, telephone jack,
or additional home or office wiring. What's more, the IPWireless Broadband Modem
connects to the Internet through radio access -- you will never encounter dial-up busy
signals or need to install an extra line to access the Internet and use the telephone at the
same time.
The speed at which your IPWireless Broadband Modem will perform is dependent upon
the radio signal quality available and the IPWireless service level that you select.
Information on how to determine and boost the signal quality is located in Chapter 3. Of
course, your IPWireless Broadband Modem can only connect to systems authorized for
use with IPWireless equipment. Service is not available in all areas; consult your Internet
Service Provider (ISP) for details.
The IPWireless Broadband Modem is USB (Universal Serial Bus) compatible. USB is a
“plug and play” interface between a computer and an add-on device, such as a modem
or printer, eliminating the need to add an adapter card. The USB also provides a trickle
charge to the internal battery of the IPWireless Broadband Modem.
Technical Support
This User Guide provides you with step-by-step instructions on how to install and use
your IPWireless Broadband modem. However, if you need assistance, details of how to
contact IPWireless Technical Support are provided on the last page of the user guide.
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
Chapter 1 – Safety and Care Instructions
Before using your IPWireless Broadband Modem for the first time, please read and
follow all warnings, safety, care, cleaning, and operating instructions on the IPWireless
Broadband Modem label and in this guide. These guidelines will help protect your
IPWireless Broadband Modem from potential damage and ensure your personal safety.
Safety Guidelines for Power Connection
Danger - Do not place or use the IPWireless Broadband Modem near any
body of water such as a bathtub. Accidental immersion can result in
electric shock.
Danger - Never alter the AC adapter or plug. If the plug will not fit into the
electrical outlet without force, contact a qualified electrician to install a
proper outlet.
Connect the AC adapter to 120V or 240V electrical outlets only.
To disconnect the unit from mains power, remove the AC adapter from the
wall socket.
To reduce the risk of damage, always remove each end of the power cable
by pulling the plug rather than the cable.
Do not allow anything to rest on the power cable.
Do not position the power cable in any area where people will step on it.
Do not use the IPWireless Broadband Modem if the power cable becomes
frayed or damaged in any way.
Do not overload the power outlet. Power overloads are often caused by too
many electrical devices connected by extension cords and can result in
electric shock or fire.
See Appendix B for important safety information about the internal battery.
Safety Guidelines for the IPWireless Broadband Modem
Do not attempt to disassemble the IPWireless Broadband Modem; doing so
may expose you to unsafe conditions. The IPWireless Broadband Modem
does not contain consumer serviceable components. Service should be
performed by the IPWireless Service Center only. Contact IPWireless
Customer Service to find the nearest IPWireless Service Center.
Position the IPWireless Broadband Modem so that it is protected from
falling objects.
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Do not allow liquids to spill on or into the IPWireless Broadband Modem.
Do not expose the IPWireless Broadband Modem to extreme hot (over 131°
F) or cold (under 14° F) temperatures.
Do not leave the IPWireless Broadband Modem in a motor vehicle parked in
direct sunlight for more than fifteen minutes.
Do not expose the IPWireless Broadband Modem to open flames.
Do not alter the antenna or substitute any other antenna. Doing so may be
unsafe.
Switch your IPWireless Broadband Modem off when near medical
equipment, fuel, chemicals, a potentially explosive atmosphere such as a
gasoline station, or when in an area in which blasting is in progress. Also,
switch it off when on an aircraft. Follow any other rules, regulations, or
posted notices that apply to the use of electronic or radio equipment.
Before using the IPWireless Broadband Modem near a pacemaker or
similar device, consult a physician or the device manufacturer for more
information. In any event, do not use the IPWireless Broadband Modem
within 6" (20 cm) of a pacemaker or similar device.
Do not use the IPWireless Broadband Modem when you need to pay
attention to other activities. For example, never use it while driving or
while supervising or operating machinery.
The IPWireless Broadband Modem, like any other wireless communications
device, cannot guarantee a connection in all circumstances. Do not rely on
it for matters where a connection is essential.
Exposure to Radio Frequency Signals
The following information includes important safety guidelines regarding
exposure to radio frequency (RF) signals and the use of electronic devices
as determined by the Federal Communications Commission (FCC).
Before using your modem, please read the RF label that is attached to the
outside of the modem. This label identifies the minimum separation
distance between the modem antenna and the user or any other person
when the modem is in use. Do not use the modem when the antenna is
closer to anyone than the specified distance.
Your modem is a low power radio transmitter and receiver. When it is ON, it
receives and also sends out RF signals. The FCC has adopted RF exposure
guidelines with safety levels for wireless cellular devices. The FCC
guidelines are consistent with the safety standards previously set by the
U.S. and international standards bodies: American National Standards
Institute - ANSI C95.1 (1992); National Council on Radiation and
Measurements - NCRP Report 86 (1986); International Commission on Non-
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
Ionizing Radiation Protection - ICNIRP (1996). If you use the modem in
accordance with these guidelines, the level of RF exposure will fall within
the FCC guidelines and the standards previously identified.
Care and Cleaning Guidelines
Use a soft, clean cloth slightly moistened with water and wipe the outside
surface of the IPWireless Broadband Modem only.
Do not use aerosol sprays, solvents, or abrasives when cleaning your
IPWireless Broadband Modem. These items may scratch the surface or
damage the interior components of the IPWireless Broadband Modem.
To avoid the risk of electric shock, always unplug the IPWireless
Broadband Modem from the AC power outlet before cleaning it.
Avoid dropping, shaking or striking the IPWireless Broadband Modem.
This may damage its components.
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Chapter 2 - Getting Started
Required Equipment
To install and use your IPWireless Broadband Modem, you will need an IBM-compatible
computer with the following configuration:
•
Operating System: Windows 98, Windows 2000 or Windows ME
•
CD-ROM drive
•
USB port or RS-232 Serial port
•
A minimum of 10 Mbytes of available disk space on your hard drive
Package Contents
In addition to this User Guide, the following items are included in the IPWireless
Broadband Modem package:
Computer Interface Cable
A USB computer interface cable is included with your IPWireless Broadband Modem.
Use this cable to connect the IPWireless Broadband Modem to your computer. If
needed, refer to your computer manual for the location of a USB port.
If your computer does not have a USB port, an optional RS-232 Serial cable can be
purchased separately from your local electronics store. The serial cable maximum data
rate is 230.4Kbps.
AC Power Adapter
The AC power adapter provides power to the IPWireless Broadband Modem. The power
adapter plugs into a 120V or 240V AC power outlet. The pin end of the power cable
plugs into the power jack located on the side of the IPWireless Broadband Modem. Do
not use any power adapter other than the one provided with your IPWireless Broadband
Modem.
Installation CD
The installation CD includes the IPWireless PC Software, a choice between two Internet
browsers, Adobe Acrobat Reader, and an Adobe PDF version of this guide.
Other Informational Material
Your IPWireless Broadband Modem packaging may contain additional informational
material pertaining to the use or care of the IPWireless Broadband Modem within your
service area. Please review all such information carefully before using the IPWireless
Broadband Modem.
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Key Areas on Your IPWireless Broadband Modem
Figure 1 below identifies key areas on the IPWireless Broadband Modem. Please review
this information before you begin the installation.
Figure 1
! Battery Indicator
(6 Bars)
Antenna
Vertical
position
" Base Station Search
Indicator (4 Spirals)
% Signal Strength and
' PC Interface Cable
Transmit & Receive
Indicator (5 Rings)
Connection
$ Power
Button
& Built-in
Stand
( DC Power Jack
) Connection
Status Indicator
(2 Ovals)
! Battery Indicator (6 Bars)
The six battery bars at the top of the IPWireless Broadband Modem display indicate the
charge level. When the battery is fully charged, all six bars will be fully illuminated. Each
bar represents a sixth of the charge available. The bar indicating the highest charge is
on the far right, and the bar indicating the lowest charge is on the far left. When the
battery capacity drops below 10%, the battery indicator will flash.
" Base Station Search Indicator (4 Spirals)
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When the modem is searching for a base station, the four outside spirals on the
outer center of the display will illuminate in a clockwise direction. Each spiral will
illuminate for one second on and three seconds off during the base station search
process.
% Signal Strength and Transmit and Receive Indicator (5 Rings)
The five rings on the inner center of the display indicate the radio signal strength.
When the center ring (or dot) is illuminated, you have the minimum signal strength
required to transmit and receive data. Each subsequent ring indicates increasing
signal strength. When all five rings are illuminated, you can transfer data at the
maximum speed of the IPWireless Broadband Modem, or at the service level you
select. The rings also show data transmit and receive activity. The rings will flicker
when data is transferring.
$ Power Button
Press the power button for one second to turn the modem on. The inner oval of the
Connection Status indicator (IPW logo) will illuminate when the unit is ON. The
display will go into a power-saving dimmed mode after two minutes. The
Connection Status indicator flashes at a low rate to show that it is still on.
) Connection Status Indicator (2 Ovals)
The two oval rings with the IPW logo show the connection status. The inner oval will be
illuminated when a base station has been located. The outer oval will illuminate when
you are connected to the Internet.
( DC Power Jack
The pin end of the power cable plugs into the DC power jack located on the side of the
IPWireless Broadband Modem.
& Built-in Stand
The built-in stand on the back of the unit supports the IPWireless Broadband
Modem.
' PC Interface Cable Connection
The 20-pin connector on the USB or RS-232 cable plugs into the PC port on the side of
the modem.
# Antenna
Raise the antenna to its vertical position to connect the PC Interface Cable. When the
antenna is vertical, it receives signals equally in all directions. Place the antenna in the
vertical position (as shown in Figure 1) when the IPWireless Broadband Modem is in
use, and in the down position (adjacent to the body of the IPWireless Broadband
Modem) when not in use. Do not force the antenna beyond its vertical position.
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Chapter 3 – Installation and Registration
This chapter explains how to install the software, register your user information, and
operate your IPWireless Broadband Modem. The instructions explain how to:
Support the IPWireless Broadband Modem using the built-in stand.
Connect the AC Power Adapter
Find the Best Radio Signal
Install the IPWireless PC Software
Cable Connection between the Modem and the Computer
Perform Registration
Support the IPWireless Broadband Modem Using the Built-in Stand
On the lower back panel of the IPWireless Broadband Modem is a removable
battery cover, which incorporates a stand that supports the IPWireless Broadband
Modem. Complete the following steps to support the IPWireless Broadband Modem
using the built-in stand:
1. Insert your index finger into the slot at the top of the battery cover.
2. Gently pull the stand toward you until it locks in position. See Figure 2
below.
3. Set the IPWireless Broadband Modem on a flat surface, such as a desk or
windowsill, but avoid direct sunlight.
Figure 2
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Connect the AC Power Adapter
1. Plug the pin end of the power cable into the DC power jack located on the
side of the IPWireless Broadband Modem as shown in Figure 3 below.
Figure 3
Note: Before connecting your IPWireless Broadband Modem to a power source
in the next step, you may want to consider using a power surge protector. A
surge protector is designed to protect electronic devices from electrical surges
and lightning strikes that may damage your computer or modem. If you don’t
have a surge protector, contact your local computer or electronics retailer for
further details.
2. Plug the AC power adapter into a 120V or 240V AC power outlet.
3. To disconnect the unit from mains power, remove the mains adapter from
the wall socket.
Find the Best Radio Signal
1. Place the IPWireless Broadband Modem near your computer and press the
power button for one second to turn it on.
2. Your IPWireless Broadband Modem will perform a short self-test that will
last for approximately five seconds. The IPWireless Broadband Modem will
search for the best radio signal and then display the signal strength on the
inner center of the modem display.
3. When the self-test is complete, the power and battery indicators on the
display will illuminate. If these indicators flash on and off, there may be a
problem with the IPWireless Broadband Modem. Call IPWireless Technical
Support. Note: The display will dim after two minutes to conserve battery life
-- this is normal. A momentary press of the power button will restore the
brightness of the display.
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4. The IPWireless Broadband Modem will ‘search’ for a base station, in a
manner similar to a cellular phone. When the modem is searching, the four
outside spirals in the center of the display will illuminate in a clockwise
direction. Each spiral will illuminate for one second on and three seconds off
during the base station search process.
5. Observe the five signal indicators (rings) on the inner center of the
IPWireless Broadband Modem display to help you determine when the
IPWireless Broadband Modem has located a radio signal. Adjust the position
of the IPWireless Broadband Modem until the center ring is illuminated. This
is similar to moving an FM radio to receive the best sound quality. When the
center ring (or dot) is illuminated, you have the minimum signal strength
required to transmit and receive data. Each subsequent ring indicates
increasing signal strength. When all five rings are illuminated, you can
transfer data at the maximum speed of the IPWireless Broadband Modem,
or at the service level you selected. See Figure 4 below.
Center Ring (or dot)
Figure 4
3. Continue to adjust the position of the IPWireless Broadband Modem to
achieve the strongest radio signal possible from your location. T ip: Placing
the IPWireless Broadband Modem near a window can boost the signal
strength.
4. If only one or two signal strength indicators illuminate, refer to the
troubleshooting section in Appendix A.
5. You are now ready to install the IPWireless PC Software. Note: Install the
IPWireless PC Software before connecting the Computer Interface Cable.
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Install the IPWireless PC Software
The CD contains the applications listed below:
IPWireless PC Software
Adobe Acrobat Reader 5.0
Microsoft Internet Explorer 5
Netscape Navigator 4.75
Note: You are not entitled to receive any support, warranty, or documentation
associated with Netscape Navigator 4.75 from Netscape unless you have paid
for such support, warranty, or documentation. You may purchase such support
from Netscape by accessing the following web site: http://help.netscape.com
The IPWireless PC Software employs an InstallShield Wizard that will guide you through
the installation process. You will be asked to make selections on some of the installation
screens. This User Guide describes each screen briefly and depicts the actual screens
when you can make a choice of applications to install.
For example, if your computer is not already installed with Internet browser software, you
can choose from either Microsoft Internet Explorer 5 or Netscape Navigator 4.75 during
the installation.
Some of the documents included on the CD are in Adobe Acrobat PDF (Portable
Document Format). Viewing and printing these documents requires that you have Adobe
Acrobat Reader installed on your computer. Adobe Acrobat Reader will install
automatically during the CD Complete installation.
Once the software is installed, your computer will have the following entries listed in the
file location you selected on your hard drive.
Programs
IPWireless Software
IPWireless 3G Modem Dialler
IPWireless Driver Installation Help
IPWireless Help System
IPWireless Home Web page
IPWireless Registration Web page
IPWireless User Guide
Quick Start Guide
Please be sure that your computer meets the minimum requirements before you begin
the installation.
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1. Close all programs that may be running on your PC and then insert the CD
into the CD-ROM drive on your computer. The Windows operating system
should detect the CD and start the installation program. If the installation
program does not start automatically, open Windows Explorer or My
Computer and select your CD drive to view the contents of the CD. Doubleclick the ‘Setup.exe’ program to begin the installation. The InstallShield
Wizard will now guide you through the installation screens described on the
following pages. Follow the on-screen prompts to complete the installation.
2. Welcome to the InstallShield Wizard for IPWireless PC Software - The
InstallShield Wizard will prompt you through each step of the installation
process. Click ‘Next’ on each screen to continue.
3. License Agreement - The use of the IPWireless Broadband Modem is
subject to acceptance of the License Agreement. Scroll through the display
window to read the entire agreement. The installation of the IPWireless PC
Software will proceed only if you accept the License Agreement. If you want
a printed version of the License Agreement, use the Print function on your
browser before you click the ‘Accept’ button. Click ‘Accept’ to continue.
4. Readme.txt – This screen details any recent changes or corrections, which
are not documented in the user guide.
5. Select the Internet Software to Install - If you do not have Internet
browser software installed on your computer, select either Microsoft Internet
Explorer 5 or Netscape Navigator 4.75 on the installation screen shown
below.
Note: When you choose to install either of the browser applications, you
will be prompted to restart your computer. After the restart, you will
need to start the IPWireless PC Software installation again; open
Windows Explorer or My Computer and select your CD drive to view
the contents of the CD. Double-click the ‘Setup.exe’ program to begin
the installation. This time this screen will not be displayed due to the
fact that the installation will detect an Internet Browser being present..
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Figure 5
6. Choose Destination Location - Unless you choose a different drive, files from
the CD will install in the following location on your hard drive: C:\Program
Files\IPWireless Inc.\IPWireless PC Software. Click on the ‘Browse’ button to
choose a different location on your hard drive.
7. Setup T ype - The particular files that will install are based upon the Setup
T ype that you select. See Figure 6 below.
Complete – This is the default and recommended Setup Type and
includes the maximum level of software installation; PC software, help
files, documentation, and all other applications.
Custom – This is the middle level of software installation. It includes
everything you need to use the IPWireless Broadband Modem, but does
not include Adobe Acrobat Reader. Choose this Setup Type if you have
disk space limitations.
Compact – This is the minimum level of software installation necessary
to operate the IPWireless Broadband Modem. It does not include any
other applications such as browser software and help files. Choose this
Setup Type only if you have very limited disk space and are certain that
you do not need any other applications.
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Figure 6
9. Select a Program Folder - The IPWireless PC Software and the other items
you selected will install on your computer in the program folder you selected
previously. A shortcut icon labeled IPWireless 3G Modem Dialler also
installs on your desktop for quick access to the Internet. Note: If you
subsequently delete, move, or rename the original file, the shortcut will no
longer work.
10. Start Copying Files - The options that you selected during the installation
will display before any files are copied from the installation CD. To confirm
the information click ‘Next’.
11. Copying Files - All installation options have now been made and the
InstallShield Wizard will copy the necessary files to your computer.
12. Select Connector – Before proceeding further you need to select the type
of connector you will be using between the computer and the IPWireless
Broadband Modem. Select either USB or Serial and then press Next to
continue.
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13. Completing the Installation - The software has now been copied to your
PC. The installation will proceed with IPWireless Broadband Modem
detection, configuration, and user registration.
14. Copying the Modem Driver Files. The installation will now copy the
necessary modem driver files to your computer, so that your PC will detect
the IPWireless Broadband Modem when you install the computer interface
cable. A number of information boxes will display, indicating the progress of
the modem driver installation. The final information box will prompt you to
connect the computer interface cable to the IPWireless Broadband Modem
and your computer.
Cable Connection between the Modem and the Computer
There are two possible cable connections supported by the IPWireless Broadband
Modem; USB or RS-232 (Serial).
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USB Cable Connection
If you are connecting via a USB cable, your computer operating system should
detect that new hardware has been added and automatically plug and play the
modem device. The plug and play function adds the IPWireless Broadband Modem
to your PC and may take approximately 1 minute to complete. During this time, a
number of plug and play messages will display confirming that new hardware has
been found and that the software for the IPWireless Broadband Modem is being
detected. After the plug and play is finished, click the ‘OK’ button and connect the
USB Cable.
1. Plug the 20-pin connector on the USB cable into the PC port on the side of
the modem as shown in Figure 7 below.
2. Connect the other end of the USB cable into a USB port on your computer. If
needed, refer to your computer manual for the location of the USB port.
Figure 7
RS-232 Serial Cable Connection
If you are connecting via an RS-232 Serial Cable, you will add a New Modem
Entry and associate it with the serial cable PC COM port. All necessary PC driver
files are provided on the CD.
1. From the Windows taskbar, click Start > Settings > Control Panel.
2. Double-click on the Modems icon.
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3. The Windows Modems Properties screen will display. See Figure 8 below.
Figure 8
4. Click on the Add button to add the IPWireless Broadband Modem.
5. The Configure the Modem screen will display and guide you through the
process. See Figure 9 below. For more information, click on ‘View the Driver
Installation Help’.
6. After you have finished configuring the modem, connect the RS-232 cable as
described in the next step.
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Fig ure 9
1. Plug the 20-pin connector on the serial cable into the PC port located on the side
of the modem as shown in Figure 7.
2. Connect the other end of the serial cable into an RS-232 serial port on your
computer. If needed, refer to your computer manual for the location of a serial
port.
Perform Registration
You are now ready to register your user information. Please note: You can complete
the registration process at a later time; however User Registration is not optional. You
must register in order to create a username and password, register your account and
payment information, and receive software and modem upgrades.
Note: In order for the registration process to complete successfully, your browser
application must accept ‘cookies’. If you have disabled cookies, enable them before
registration. If you wish, you may disable receipt of cookies after registration. See
Frequently Asked Questions (FAQs) in Appendix C for instructions on how to set cookie
preferences on your browser.
1. To Continue with Registration Now - Make sure that there is a check mark to
the left of Connect to IPWireless Now and then click ‘Next’.
2. The Internet browser that you selected previously will launch and display the
New Customer Registration web page on the IPWireless Registration web site.
Note: If a connection cannot be made, the IPWireless PC Software will timeout
and display a message indicating that the connection failed. If this happens, see
the Troubleshooting Tips in Appendix A.
3. New Customer Registration - The IPWireless PC Software will connect to the
IPWireless Registration web page and prompt you to create a new account.
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4. To create a new account, click Register Now and proceed to the Contact
Detail registration page.
5. Enter the information requested: The fields with the red asterisks (*) are
mandatory. If you omit a mandatory field, the screen will return with the
required fields highlighted. When you have finished entering your personal
data, click Continue to display the Terms of Service web page. To
complete your registration, you must agree to the Terms of Service. If you
want a printed version of the terms, use the Print function on your browser
before you click the ‘I Agree’ button. The Registration: Select Username &
Passw ord web page will appear.
6. Registration: Select Username & Password - Select your Service Level. Click
the down arrow on the service level field to make your choice. Information about
Service Levels can be found on the IPWireless web site: www.ipwireless.com
7. Type in a User Name and Password for your account.
The User Name must contain from six to twenty characters in any
combination of numbers, letters, and the underscore mark, and is case
sensitive.
The Password must contain from six to twenty characters in any
combination of numbers, letters, and the underscore mark, and is case
sensitive. One of the password characters must be non-alphabetic (a
number or the underscore mark).
When you finish, click Continue to display the Payment Details web
page.
8. Enter your credit card number, expiration date, and your name as printed on
your credit card. [Note: If the user is not required to enter payment
information, this text will change to reflect that.]
9. Registration: Confirm Details - Verify that the information you provided on
the two previous pages is correct. When you finish, click Continue to
display the Registration Success web page.
10. The registration process is now complete. You should either print the web
page showing your user name and password or record the information for
later use.
11. Close your browser software to return to the CD installation window, which
should have remained active behind the browser window. Click the Windows
close icon (x) in the upper right corner of the screen to close the browser
software.
12. Click Finish to exit the installation program.
13. You are now ready to connect to the Internet. The final process is described
in Chapter 3.
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Adobe Acrobat Reader Installation
If the installation has detected that Adobe Acrobat Reader is not installed on the
computer and you have requested a setup type that needs this software to view .PDF file
types (For example, the user manual), then the InstallShield software will ask if you wish
to install Adobe Acrobat.
Windows Operating System Patches
Due to the high data speeds that the IPWireless Broadband Modem can work at, in
order to achieve these rates may require a Windows Operating System patch to be
applied. It is recommended that the windows operating system patch is applied.
At the end of the Windows Operating System patch installation, a window will be
displayed stating that the computer needs to be rebooted for the patch to take effect.
Since the IPWireless Broadband Modem will work with your original settings (at a slower
rate), it is advised that you do not reboot here but continue with the rest of the
installation.
Windows Internet Configuration Setting
Again, due to the high data speeds that the IPWireless Broadband Modem can work at,
in order to achieve these rates will require that some TCP/IP settings are modified to
take full advantage of this high rate.
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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These settings will only be used by the operating system the next time the computer is
rebooted.
At the very end of the IPWireless PC Software installation it is advised that you reboot
the computer so that the changes applied to the computer during the installation can
take effect.
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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Chapter 3 – Connect to the Internet
The IPWireless PC Software is used in conjunction with your IPWireless Broadband
Modem to connect to the Internet. This section describes how the IPWireless PC
Software is used to initiate the connection, and also how it may be used to download
software upgrades for your IPWireless Broadband Modem and IPWireless PC Software
from the IPWireless web site.
To start the IPWireless PC Software, go to your desktop and double click on the icon
labeled ‘IPWireless 3G Modem Dialler’, as shown below, Fig 10.
Figure 10
The main screen has three tabs that display associated screens when you click on them.
These tabs are described in more detail below. The main screen also has a Connect
and Disconnect button which are used to initiate and terminate the connection to the
Internet. These buttons also indicate the state of the connection since if, for example,
the connection is currently inactive, the Disconnect button will be greyed out and the
Connect button will be active. These buttons are available regardless of which tab is
currently visible. The other main feature of the main screen is the status bar, located
below the modem picture. The status bar provides useful information concerning the
status of the Internet connection, and other error or warning messages.
Network Tab - The Network tab shown in Figure 10 displays three main groups;
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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Access Network Parameters - The current version of the IPWireless PC
Software only supports ipwireless.com as the network operator. This is shown in
the drop down list. The other two parameters are the user access name and
access password. These parameters are set automatically during the
registration procedure, and the user should have no need to modify them
manually.
Signal Strength - shows the level of the radio signal strength currently achieved
by the IPWireless Broadband Modem. Zero indicates poor signal strength while
100 indicates a strong signal.
Battery Charge - The IPWireless Broadband Modem comes with an internal
battery. The scaling shows zero representing no battery power while 100
indicates a fully charged battery. See Appendix B for more information on the
battery
Battery Status – the following icons are used as follows:-
modem currently battery powered
mains powered, external battery fitted and charging internal or
external
mains powered and charging internal battery
modem currently powered by internal battery
modem currently powered by internal battery, external fitted
modem currently powered by external battery
ISP Tab – This tab shows the username and password information that is sent to your
Internet Service Provider (ISP) during the connection procedure.
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These details are established during the registration procedure, and the user
should have no need to modify them manually. Note that this information is
actually maintained by the Windows phonebook, and is extracted automatically
by the IPWireless PC Software.
Devices Tab – This tab shows information for the currently connected IPWireless
modem.
This includes the physical communication port to which the modem is bound, the
modem version string, the modem initialization string and the modem reset
string.
Tools Tab - IPWireless may periodically provide upgrades for both the PC Software and
the IPWireless Broadband Modem software.
These upgrades will usually be a combination of bug fixes and additional
features. Whilst connected, click on the “Check WWW for Software Upgrade”
button in order to download over the air the latest software upgrade. The
download takes place by way of a File Transfer Protocol (FTP) link to the
IPWireless web site. Once complete, the new image is then available on the PC
hard disk, and may be transferred to the IPWireless 3G modem by clicking on the
“Upgrade UE” button (remember to Disconnect from the Internet before
attempting the upgrade).
See Frequently Asked Questions (FAQs) in Appendix C for more information on
upgrades.
Establishing the Connection to the Internet
You should establish an Internet connection using the IPWireless PC Software before
launching your browser (or any other Internet associated software such as FTP, telnet,
etc).
1. Start the IPWireless PC Software and wait until the signal strength indicator on the
Network tab indicates that there is sufficient signal strength for the connection. At
this point, the Connect button should be highlighted and may be clicked.
2. The user is automatically taken to the ISP tab so that the progress of the connection
to the Internet may be observed. When the connection to the ISP has been
established, the status bar should indicate that the session is active and the
Disconnect button is now highlighted. For convenience, the IPWireless PC
Software is automatically minimized once the connection is established, but can be
restored by clicking on the IPWireless icon on the taskbar.
3. Go to your desktop and double-click on your Internet browser icon to connect to the
Internet. You can configure your browser to set any web page as your home page.
To set your browser home page, see the FAQs in Appendix C.
4. You may terminate the internet connection in many ways;
(a) Right click the IPWireless 3G Modem icon on the taskbar, and select disconnect
from the menu
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(b) Click the IPWireless 3G Modem icon on the taskbar to restore the main screen, then
click the Disconnect button.
(c) Close the IPWireless 3G Modem application by clicking the X button in the top right
corner of the window
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Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software
installation, user registration, finding a radio signal, or connecting to the Internet. You
may achieve a faster resolution to your trouble if you first consult and follow the tips
before calling IPWireless Technical Support.
Warning: Do not attempt to repair the IPWireless Broadband Modem yourself. Any
damage you may cause to the IPWireless Broadband Modem may create an unsafe
condition.
If your trouble is not listed in this section, call IPWireless Technical Support. The
technical support representative will ask for your name, your location, your phone
number, the serial number located on the back of the IPWireless Broadband Modem,
and any error messages that may have displayed. You may need to provide your
username and password if the problem is related to your service or your account rather
than the IPWireless Broadband Modem and its associated software.
Remember, your PC operating system must be compatible with the IPWireless
supported operating systems: Windows 98, Windows ME, and Windows 2000.
T HE P OWE R BUT TO N I S ON BU T T HE DI SP LAY D OES N OT IL LUM IN ATE
1. If you are connected with the AC Adapter, check to see if you are using a
switched outlet. You may need to simply flip the switch. (If you are using the
modem away from an AC power source, you could have a dead battery.)
2. Plug the IPWireless Broadband Modem into another outlet to check the power.
3. Check for loose ends on the power cable. If the display still does not illuminate,
your IPWireless Broadband Modem may have been damaged. Contact
IPWireless Technical Support for assistance.
N O S IGN AL R I NG IN DIC AT ORS A RE IL LUM IN ATE D ON TH E IPW I REL ES S
B ROA DB AND M OD EM DI SP LAY
1. Following power up, allow about thirty seconds for the IPWireless Broadband
Modem to communicate with a local base station, at which point there should be
some indication of signal strength.
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2. If this is the first time you have tried to use the IPWireless Broadband Modem
and you do not see any signal strength rings illuminated, try repositioning the
modem to see if the center ring (or dot) signal strength indicator appears.
Remember, your IPWireless Broadband Modem is similar to an FM radio that
often receives a better sound quality when you move it. If you still can’t find a
signal, try moving the modem near a window. The IPWireless Broadband
Modem is fully functional when the center ring signal strength indicator is
illuminated. If all the above fails, you may not be within the coverage area of the
service network. Call IPWireless Customer Service for more information about
the coverage area.
3. If you have used the IPWireless Broadband Modem successfully at least once,
and you have changed your location, you may not be within the coverage area of
the service network. Call IPWireless Technical Support to determine the
coverage area.
O NLY ONE O R T WO SI GN AL ST REN GT H R IN GS AR E I LL UMI NAT ED
1. Although you have sufficient signal strength to connect to the Internet, your
modem may not be optimally positioned to receive the best signal strength and
achieve the best data transfer rates. Try moving the position of the modem to
maximize the number of illuminated rings.
2. You may also achieve a stronger signal if you place the modem near a window,
but avoid direct sunlight.
3. If you cannot achieve more than three rings wherever you place the modem, call
IPWireless Technical Support.
T HE IPW I REL ES S B ROA DB AND M OD EM DI SC ONN EC TS UN EXP EC TED LY
Check for loose connections on both ends of the computer interface cable and
the power cable. If all connections are secure, you may have had a bad
connection. Try connecting to the Internet again. If your subsequent connection
attempts fail, call IPWireless Technical Support.
T HE IPW I REL ES S B ROA DB AND M OD EM SP EE D I S NOT F AST E NOU GH
There are several conditions that can result in slower access speed that are not related
to your IPWireless Broadband Modem’s performance:
The access speed is related to the radio signal strength. If the signal strength indicated
on the modem display shows less than all five rings illuminated, you may have reduced
access speed due to a condition such as a marginal coverage area.
You may have subscribed to a Service Level that limits the data rate. You can increase
your Service Level on the registration web page or call IPWireless Customer Service.
You may be accessing a slow web site. A web site can cause a traffic jam on the
Internet's backbone because many people converge on it at once or that site's server
does not have the capacity to handle its traffic. In these cases, it does not matter what
speed your modem can achieve. Tip: Surf these sites when Internet traffic is low.
Heaviest traffic is usually on weekends and evenings. You can also configure your
browser so it won't display graphics, animations, sound, video or other multimedia
content.
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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If you do not think that any of the above conditions are causing the problem, call
IPWireless Technical Support.
R EGI ST RAT IO N F AI LS BE CAU SE TH E P C DOE S NOT A CCE PT “C OOK IE S ”
When you register with the ISP, you provide a username and password that the
IPWireless network uses to identify you when you connect. For your convenience, these
attributes are stored within the PC so that you do not need to enter them manually. The
registration server sends a small file, called a cookie, to your PC. The cookie contains
the username and password information. In order for the registration process to
complete successfully, you must configure your browser application to accept cookies.
Once registration has completed, you may disable receipt of cookies, if desired. See the
FAQs in Appendix C for instructions on how to set cookie preferences on your browser.
T HE B RO WSE R DID N OT GO DI RE CTLY TO TH E R EG IST RA TIO N SCR EE N
Type registration.ipwireless.net in the browser address window and then press enter
on your keyboard. If you get an error message similar to the “page cannot be displayed”,
there might be maintenance occurring on the web site. Call IPWireless Technical
Support or try again later.
T HE C ON NEC T AND D I SC ONN EC T B UT TON S ARE N OT HI GHL IG HTE D ON TH E S T AT US
M O NIT OR SC RE EN BU T A R ADI O SIG NA L I S PRE SE NT
Call IPWireless Technical Support.
E RRO R M E SSA GE “I NV AL ID P AS SWO RD ”
1. This error message means that the network no longer recognizes your username
and/or password.
2. Check that your username and password were entered correctly.
3. The ISP’s server does not allow more than one simultaneous connection to the
network with the same username and password. Do not share your username
and password with other IPWireless Broadband Modem users.
4. If you cannot correct the problem, call IPWireless Technical Support.
E RRO R M E SSA GE “N O A NS WER ”
On rare occasions, the server will not receive the message advising it that the previous
session has ended. There is a timeout of a few minutes before the server will accept a
subsequent connection. If you recently had a successful connection, wait a few minutes
before trying again.
IPW I REL ES S B ROA DB AND M OD EM N O T R ES PON DI NG
1. Check that the computer interface cable is securely connected to the PC and
modem.
2. Check that the modem power button is on.
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3. If the IPWireless Broadband Modem still does not respond, try restarting the PC
and then restart the IPWireless PC Software application. Occasionally, the PC
COM port that the IPWireless PC Software and the IPWireless Broadband
Modem are using can become “locked up” and cannot be freed until the PC is
restarted.
4. If the status bar still reports “IPWireless Broadband Modem not Responding”,
contact IPWireless Technical Support for assistance.
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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Appendix B – Battery Information
Internal Battery
Your IPWireless Broadband Modem has an internal lithium ion battery that charges
automatically from the USB connection or the AC Adapter. The six battery bars at the
top of the IPWireless Broadband Modem display indicate the charge level. When the
battery is fully charged, all six bars will be fully illuminated. Each bar represents a sixth
of the charge available. The bar indicating the highest charge is on the far right, and the
bar indicating the lowest charge is on the far left. When the battery capacity drops below
10%, the battery bar will flash.
The internal battery will allow you to operate the IPWireless Broadband Modem with
your laptop without connection to an AC power source. The internal battery life depends
upon your usage of the IPWireless Broadband Modem. For example, video
conferencing will consume battery life faster than web browsing. The IPWireless
Broadband Modem display dims after 2 minutes of power ON to conserve battery life.
Battery Safety Guidelines
When the internal battery no longer holds a charge, do not attempt to replace the battery
yourself. Contact IPWireless Technical Support for a replacement. Use batteries
authorized by IPWireless only; replacing or recharging the battery may be unsafe. Use
the battery only for its intended purpose. Never dispose of batteries in a fire or
incinerator, or in municipal waste. Batteries must be disposed of or recycled properly.
Never use a battery that is damaged or worn out.
Tip: To conserve internal battery life, remember the following:
When you are mobile and not using the modem, turn it off.
Avoid exposing the modem to extreme hot or cold temperatures such as leaving it in a
hot car for more than fifteen minutes.
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Appendix C – Frequently Asked Questions
Q. HOW DO I CHANGE MY PASSWORD?
A. Call IPWireless Customer Service.
Q. HOW DO I CHANGE MY ADDRESS AND PHONE NUMBER?
A. Call IPWireless Customer Service.
Q. WHERE CAN I FIND A COVERAGE MAP?
A. Call IPWireless Customer Service.
Q. HOW DO I CHANGE MY SERVICE LEVEL?
A. Call IPWireless Customer Service.
Q. HOW DO I REBOOT THE IPWIRELESS BROADBAND MODEM (WHEN THE POWER BUTTON
DOES NOT RESPOND)?
A. Call IPWireless Technical Support.
Q. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER?
A. Using Netscape Navigator:
Go the browser drop-down Edit menu and select Preferences. Click on the Advanced
heading. Go to the Cookies box and click on Accept all cookies. After successful
registration, you may return to Edit>Preferences>Advanced and click on Disable
cookies.
A. Using Microsoft Internet Explorer:
Go to the browser drop-down Tools menu and select Internet Options. Click on the
Security tab. Click on the Custom Level button. Scroll down to the Cookies heading.
Click on Enable to accept all cookies. After successful registration, you may return to
Tools>Security>Custom Level and click on Disable.
Q. HOW DO I SET MY HOME PAGE?
A. Using Microsoft Internet Explorer:
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Go to the browser drop-down Tools menu and select Internet Options. Select the
General tab. Click Use Current in the Home Page area if you are currently viewing the
Web page you want as your home page. If you are not viewing the web page you want
to use, type in the URL (Universal Resource Locator -- the web address) of the web
page you want to use as your home page. Click OK.
A. Using Netscape Navigator:
Click on the Options menu and select General Preferences. Select the Appearance
tab. In the Startup box, type in the address of the web page you want to use as your
home page. Click OK.
Q. HOW WILL I KNOW WHEN TO UPGRADE MY PC SOFTWARE?
A. The user will access a web site and select the appropriate files to download.
Information regarding PC Software upgrade alerts will be provided at that time.
Q. HOW DO I PERFORM AN IPWIRELESS PC SOFTWARE UPGRADE?
A. Using the IPWireless 3G Modem Dialler, establish a connection to the internet. On
the IPWireless 3G Modem Dialler change to the Tools tab, and press the button labeled
“Check WWW for Software Upgrade”. This will automatically check to see if there is a
newer version of software, and if one is available it will be automatically downloaded to
the computer with the progress of the download being displayed using the sliding bar.
Q. HOW WILL I KNOW WHEN TO UPGRADE MY IPWIRELESS BROADBAND MODEM ?
A. Using the IPWireless 3G Modem Dialler, establish a connection to the internet. On
the IPWireless 3G Modem Dialler change to the Tools tab, and press the button labeled
“Check WWW for Software Upgrade”. This will automatically check to see if there is a
newer version of software, and if one is available it will be automatically downloaded to
the computer.
Q. HOW DO I PERFORM A IPWIRELESS BROADBAND MODEM UPGRADE ?
A. Having used the IPWireless 3G Modem Dialler to obtain any new software available
for the upgrade of the Modem, disconnect the current internet connection. The button
“Upgrade Modem” should now be highlighted. Pressing this Upgrade Modem button will
start the download of the new software to Modem and the progress of the download will
be displayed using the sliding bar. This may take a number of minutes to complete
(longer for Serial cable connections)
Q. ARE ANY MODEM ACCESSORIES AVAILABLE?
A. Access the IPWireless web site at www.ipwireless.com to view available accessories.
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Q. HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER?
A. If you have already installed your modem on ONE PC and wish to use it on a
SECOND PC or laptop, insert the Installation CD into the second PC and run the
installation software. You will automatically connect to the registration web pages. Select
‘Support Services’. You may modify your settings here, if needed. If you leave all fields
unchanged and click ‘Apply’, the username/password cookie will access your second PC
and the dialer will automatically configure the modem.
Q. WHEN SHOULD I DE -INSTALL THE MODEM AND/OR PC SOFTWARE?
A. You should de-install the Modem and PC software only when you wish to discontinue
service.
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Appendix D – [Technical Specifications]
Physical
Height (antenna down) ....................... 150 mm (5.91 inches)
Width................................................ 130 mm (5.122 inches)
Depth ................................................. 30 mm (1.182 inches)
Weight ......................................... 250 grams (8.825 ounces)
Indicators
Signal (5 rings)....................................................................
Power..................................................................................
Online .................................................................................
Battery………………………………………………………………..
Transmit ..............................................................................
Receive ...............................................................................
Pow er
AC Power Adapter:
Current ................................................................2.20A
AC input vo ltage ..........................................100V-240V
DC output voltage ................................................. 5.0V
Cable .............................................. 2m length (6.56 ft.)
Environmental
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Temperature:
Normal...........................+15°C to +35°C (59°F to 95°F)
Extreme (short periods) -10°C to +55°C (14°F to 131° F)
Storage ........................ -20°C to +65°C (-4°F to 149°F)
Relative humidity:
Operating .................................................. 25% to 75%
Extreme ..................................................... 25% to 75%
Maximum vibratio n:
Operating ......... 5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 Hz
Extreme ............. 20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz,
................................................ thereafter –3dB/Octave
Integral Antenna
Frequency of operation................................ 2.5 to 2.69 GHz
Impedance:................................................ 50 ohms nominal
Omni-directional gain:....................................................3dBi
Polarization: ............................................................. vertical
Input return loss: ........................-10dB nominal across band
Maximum power:........................................................ 22dBm
VSWR: ............................................................................1.7
Size:
Length: ........................................ 65 mm ( 2.56 inches)
Width: ............................................. 20 mm (.81 inches)
Depth: ............................................ 5 mm (.198 inches)
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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Regulatory Information
Your IPWireless Broadband Modem may cause TV or radio interference (e.g., when
using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada
can require you to stop using the modem if such interference cannot be eliminated. If
the modem does cause interference with other radio communications services, which
can be determined by turning the equipment off and on, you are encouraged to try to
correct the interference by one or more of the following measures:
- Reposition the modem’s receiving antenna.
Reposition the TV or radio’s receiving antenna.
Relocate the modem with respect to the TV or radio receiver.
Move the modem away from the TV or radio receiver.
Plug the modem into a different outlet so that the modem and the TV or
radio receiver are on different branch circuits.
If necessary, consult an experienced radio/television technician for additional
suggestions. You may also find the FCC Interference Handbook, 1986, to be helpful. It
is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock
No. 004-000-00450-7, or on the World Wide Web at http://
www.fcc.gov/Bureaus/Compliance/WWW/tvibook.html.
This device complies with part 15 of the FCC rules. Operation is subject to the condition
that this device may not cause harmful interference.
Caution: Changes or modifications not covered in this manual must be approved in
writing by the Manufacturer. Changes or modifications made without written approval
may void the users authority to operate this equipment.
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Technical Support
If you need assistance, contact IPWireless Technical Support in any of the following
ways:
For Canada, USA and Mexico:
Telephone:
Customer Service:
[1-800-xxx-xxxx]
Technical Support:
[1-800-xxx-xxxx]
Email:
[techsupport@ipwireless.com]
Fax:
[xxx- xxx-xxxx]
Mail:
IPWireless
Technical Support
For Rest of the World:
Telephone:
Customer Service:
[1-800-xxx-xxxx]
Technical Support:
[1-800-xxx-xxxx]
Email:
[techsupport@ipwireless.com]
Fax:
[xxx- xxx-xxxx]
Mail:
IPWireless
Technical Support
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