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Getting Started

Congratulations on your purchase of the Itronix GoBook Pro computer! Your new GoBook Pro

features the most innovative advances in portable computing technology. It combines state-of-the-art

ergonomics with a rugged, durable architecture to provide you with a notebook computer that is

compact, powerful, rugged and easy to use. Designed for a wide range of business and personal

productivity applications, the GoBook Pro is an ideal choice for use in applications that require the

ultimate in ruggedness, durability, performance and intrinsic safety.

For maximum expandability without compromising portability, the GoBook Pro accommodates a

number of modules, including USB interfaces and one PC card slot. The high capacity hard disk drive

provides you with plenty of storage space for multimedia files and applications.

The GoBook Pro features a standard 81-key Nitevue® keyboard (82-key international). The high-

resolution 10.4-inch touch screen LCD panel provides clear and crisp viewing with touch screen

convenience.

This User’s Guide contains all the information you need to set up and use your new GoBook Pro. It

describes all the features of the GoBook Pro in an easy-to-read yet thorough manner.

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Unpacking Your System

Inside your packaging you will find:

lItronix GoBook Pro computer

lPower cord

lAC adapter

lBattery

l2 Styluses

lGoBook Pro Quick Start Guide

You may have additional components or peripherals if you ordered these items separately. Check your

packing slip for a complete list of items included in your package.

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Precautions

You can use your computer under a wide range of environmental conditions. However, to ensure long

use and continued high performance, consider the following factors when setting up your computer:

lFollow all warnings and instructions noted in this documentation and in the Windows Help

program.

lThe first time you use your computer, we recommend that you carefully read Power Management

to familiarize yourself with some battery basics to ensure optimum battery performance

lUnplug the computer from the power outlet before cleaning. Use a damp cloth for cleaning. Do

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not use aerosols, solvents, or strong detergents

lSlots and openings in the computer case are for ventilation purposes. Do not block or cover these

openings or the system could overheat

lOn the bottom of the GoBook Pro, there is a label with information on the power requirements of

this system. These requirements must be followed. If you are unsure of your local power supply,

consult your dealer or local Power Company

lDo not step on or place anything on the power cord

lIf you use the computer with an extension cord, ensure that the total ampere ratings of all the

devices sharing the extension do not exceed the rating of the extension cord or the rating of the

wall outlet

lNever push foreign objects into the computer through any of the slots or openings. Dangerous

voltages are present, which could cause electric shock or fire, or damage sensitive components

lFor best results, use a power strip with a built-in surge protector. Do not use inferior extension

cords as this may result in damage to your computer

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Checklists

After opening the package, carefully inspect the contents. Contact your dealer if any items are missing

or appear damaged. The shipping carton should contain the following:

STANDARD

lA GoBook Pro computer

lA battery

lAn AC adapter with power cord

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l2 Styluses

lQuick Start Guide

OPTIONS

The following items are normally optional, but some vendors may include them in the standard package.

Some items may not be available in some countries, or some vendors may choose not to carry all the

items.

lAdditional battery pack

lShoulder Strap

lAudio adapter cable

CAUTION When purchasing any of the accessories listed above, purchase only those accessories that

are approved for use with your computer. The above accessories are proprietary items. Your system

vendor can obtain these approved accessories. If you use items that are not approved for use with this

computer, you may cause your computer to malfunction, or to emit or receive electromagnetic radiation

in excess of local regulations. For non-proprietary accessories such as PC Cards or printers, ensure that

the accessory functions properly in your computer before making the purchase. Your system vendor

may be able to recommend reliable brands and models.

Features

High Capacity Hard Disk Drive

The computer has a high capacity hard disk drive, enabling you to install your favorite programs and

store large multimedia files.

Full Array of Ports and Connectors

Your computer includes standard ports for connecting to peripherals such as USB devices and

monitors. USB ports allow you to add many other peripherals.

Bright SVGA LCD

Your computer has a bright, easy to view SVGA LCD panel with integrated touch screen.

Built-in Speaker and Microphone

The speaker and internal microphone enable you to run a variety of multimedia applications. An

optional audio adapter cable is available for connecting external speakers (headphones) and

microphone.

Function Keys

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Function keys allow you to suspend your computer, shut the LCDs off, and give you easy control of

audio and your monitor.

Where to Look For Information

About Your Computer

This User’s Manual describes the key elements of your computer. New users can find a simple step-by-

step orientation in this chapter.

About Windows

The Windows Online Help, found on the Start menu, offers extensive Windows assistance. Welcome

to Windows offers an online orientation for new Windows users. You can find it in:

Start/Programs/Accessories/System Tools.

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The First Time. . .

Using your computer for the first time involves:

lInstalling the battery

lConnecting the AC adapter to the computer

lCalibrating and charging the battery

Installing the Battery

Make sure the computer is sheltered when you install the battery; the computer is not weather sealed

until the battery is properly installed. The battery should be fully charged before you operate the unit on

battery power. To get the most from your battery, follow the guidelines in Power Management.

To install the battery

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1. Align the battery connectors and place the battery in the computer.

2. Slide the battery latch to the locked position.

3. Make certain that the battery latch engages properly.

NOTE When the battery is installed and the computer is connected to AC power, see Connecting the

AC Adapter below, it starts charging automatically. At moderate temperatures, approximately 70°

Fahrenheit (21°C), the battery will be fully charged in four to six hours. In warmer or cooler

temperatures, the battery can take much longer to fully charge. Refer to Power Management for

additional information.

Connecting the AC Adapter

To connect the AC adapter

1. Connect the AC adapter power cord to the AC adapter.

2. Connect the AC adapter to the power jack at the right side of your computer.

3. Connect the AC adapter power cord to an AC outlet.

4. Lift the display to open the LCD.

5. Open the LCD panel to a comfortable viewing angle.

6. Press FN On (FN+spacebar) to turn ON the power.

Turning the Computer On and Off

You can operate the computer while the battery is charging, while on external power , or on battery

power only.

To turn on the computer

lPress the FN On (spacebar) once, and then give the system time to respond.

To turn off the computer

1. Press FN Off (Q key) to enter Off Mode

2. From the Start menu, click Shut Down. Then, from the Shut Down Windows screen select Shut

Down and click OK.

3. Press FN+F10 to Suspend to Disk

4. Close the lid (monitor) of the computer. To enable this option go to Start, Settings, Control

Panel, and Power Management. Choose the Advanced tab and select Standby or Shutdown from

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the Display lid suspend/resume drop down box.

Computer Off In Off Mode, the contents of your computer’s memory are held intact, while

practically all the rest of the components in your computer either turn off completely, or reduce power

consumption to a minimum. In Off Mode, your computer remains active, but with a minimum possible

power consumption. Return the computer to full power by pressing FN On (spacebar). A fully-charged

battery can maintain in Off Mode for many hours.

Suspend to Disk (Hibernate) FN+F10 enters Suspend to DiskMode. This is similar to turning off the

computer, except that the current state of the computer is copied to the hard disk as a special file. In a

Suspend to Disk there is no power consumption. When the computer returns from suspend mode , the

desktop appears with the same files and programs open as when the computer was suspended. Suspend

to Disk is very useful when you don’t want to take the time to shut down all open programs one by one

to shut off the computer. This mode is also called hibernation mode.

CAUTION Shutting down the computer improperly could result in lost or corrupted data.

Adjusting the Volume

Volume for the computer is adjusted by using function key combinations.

l FN + F6 decreases the volume

l FN + F7 increases the volume

l FN + F5 toggles the volume mute on or off

You can also adjust the volume with the Windows volume control applet, which is located on the

taskbar and looks like this .

NOTE Adjusting the volume using the function keys produces only a slight change with each press. It

may take several presses to increase or decrease the volume to a level that you desire.

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Calibrating the Touch Screen

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Your GoBook Pro computer has a touch screen display. Follow the guidelines below to calibrate the

touch screen for optimum use.

Calibrating the touch screen

To calibrate the touch screen click the Start menu, select Programs, UPDD or Touch screen, and then

select “Calibrate. This opens the touch screen calibration program.

Calibrating the touch screen involves touching and releasing on the X with the stylus on your screen.

This action aligns the background image with the screen.

NOTE If you cannot select objects accurately with the stylus you may need to re-calibrate the touch

screen. This can be accomplished by revisiting the procedure above.

Adjusting the Screen

You can adjust the display brightness for better viewing.

Use the following keys to make adjustments:

Setting the Date and Time

To set the date and time

1. Click the Start button, select Settings, select Control Panel, and double-click the Date / Time

icon.

2. From the Date / Time Properties menu, make changes to the Time and Date, and then close this

CAUTION

lAlways use an approved stylus or your finger.

lNever use sharp, hard, or abrasive implements on the

touch screen such as ball point pens, pencils, or keys.

They could damage the screen.

lTo clean the touch screen panel, apply a household glass

cleaner to a soft, clean, dry cloth and wipe the screen.

To Do This... Press

Brighten the display FN+F3

Darken the display FN+F2

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screen by clicking OK.

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Startup Problems?

If your computer does not operate, try these solutions.

lConnect the AC adapter to charge the battery if it is not charged.

NOTE The Power LED on the AC adapter should be lit as well as the external power LED

activity indicator on the GoBook Pro if the AC adapter is connected and functioning properly.

Additionally, one of the following power icons should appear in the task tray.

lIf the AC adapter is connected, make sure the electrical outlet you are using works.

lCheck to make sure the battery is installed and charged properly.

lIf the battery doesn’t begin charging, remove the battery, connect the AC adapter, and turn on

the computer by pressing FN On. Reinstall the battery. The 2nd indicator light blinks while the

battery is charging.

The Troubleshooting section of this manual lists additional solutions you can try.

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Getting Familiar with Your Computer

The GoBook Pro computer is a ruggedized , weather-sealed, intrinsically safe laptop computer system

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built for the demanding environment of the mobile worker. Designed for use by mobile workforces, this

computer is a superior work tool for collecting, managing, and communicating information in the field.

The following pages describe the external and internal features of your GoBook Pro computer.

Individual Parts

The following diagrams and descriptions provide an overview of your GoBook Pro computer.

Front View

Back View

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Left Side View

Right Side View

Bottom View

LED Activity Indicators

The activity indicators, located between the keyboard and the touch screen, light up when a particular

function of the computer is active. Each indicator is marked with a corresponding symbol and is visible

when the lid is open or closed. LED numbers are from left to right

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Keyboard Basics

The keyboard on the GoBook Pro computer looks much like the keyboard of a typewriter and operates

in almost the same way. While typewriter keys put characters on paper, the keys on the laptop enter

characters in the computer and perform certain functions, depending on the application or program.

The GoBook Pro computer features:

Icon & LED

#Function LED Description

LED #1

Power Status Amber The computer is powered and operating

Blinking

Amber The battery is low

Not lit The computer is suspended or off

LED #2

Charge Status Amber The computer is attached to AC power and the

battery is fully charged

Blinking

Amber The computer is attached to AC and the battery

is charging

Not lit The computer is not attached to AC power

LED #3

Disk Status (HW) Amber The hard disk drive is being accessed

Not lit The hard disk drive is not being accessed

LED #4

Radio Status Green RF modem is on and in range

Amber RF modem is on and out of range

Blinking

Green A message is waiting

Blinking

Amber RF is transmitting

Not lit RF modem is off

LED #5 BlueTooth Status

(HW) Amber The BlueTooth radio is powered on

Not lit The BlueTooth radio is not powered on

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l81-key US keyboard; 82-key international keyboard

lTwelve function keys, F1-F12

lEmbedded numeric keypad

lMouse keys and cursor control keys

Restarting the Computer

Primary Keys

Press… To do this

CTRL+ALT+DEL twice Soft reboot the computer.

CAUTION All open and unsaved data will be lost.

Press and hold both mouse

buttons for about ten seconds

and then release the buttons.

Reset the computer

Key Description

ALT The alt (alternate) key is used with other keys to perform special tasks.

Pressing CTRL+ALT+DEL twice resets the computer, processing stops and

the computer attempts to restart the operating system .

ALT GR The ALT GR key, a special function key found on the 82-key international

keyboard, when pressed and held, allows you to use characters in the bottom

right of a three character key.

BACKSPACE The BACKSPACE key, sometimes represented on the keyboard as a left

arrow, moves the cursor one position to the left. The character to the left of the

cursor is erased.

CAPS LOCK Pressing the CAPS LOCK key one time locks keys A through Z in the UPPER

CASE position. Pressing the CAPS LOCK key again returns the letters to

lower case. While in the upper case mode, pressing the SHIFT key results in

lowercase characters when entered. You still have to use the SHIFT key to

display characters located on the upper portion of the keyboard. For example,

press SHIFT+8 to type an asterisk (*), even when the CAPS LOCK key is

activated.

The CAPS LOCK activity indicator is on when the keyboard is in CAPS

LOCK mode. This indicator can be found in the windows tray at the lower

right corner of the screen.

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Arrow Keys

The arrow keys are defined by the software application.

The UP ARROW key usually moves the cursor up one line. In some cases, you can use the up arrow to

make selections from menus and scrollable list boxes.

The DOWN ARROW key usually moves the cursor down one line. In Windows, you can use the down

arrow to make selections from menus and scrollable list boxes.

The RIGHT ARROW key usually moves the cursor one character position to the right.

The LEFT ARROW key usually moves the cursor one character position to the left.

Function Keys

Hold the FN key while pressing the numbered function key.

Key Description

CTRL The CTRL (control) key works with other keys to perform a variety of functions.

ENTER The ENTER key signals the computer that you have completed your entry. This is

your way of telling the computer to process the information that you have entered.

ESC The ESC (escape) key cancels the current line if you are working in DOS. In some

DOS applications, pressing the ESC key backs you out of your last menu selection.

In Windows, the ESC key allows you to exit a pop-up window or message box.

PRTSC In Windows, pressing the FN+PRTSC

(print screen) key copies the current screen or

window to the clipboard so you can paste it into documents. Pressing

ALT+PRT SC

key copies the active window to the clipboard.

SHIFT The SHIFT

key changes the keys A through Z to the UPPER CASE position. When

you press an alphabetic key, the character appears as a capital letter. When you press

SHIFT with other keys, the characters on the upper part of the keys appear. For

example, pressing SHIFT+7 displays an ampersand (&).

Function. Some special keys have been established to perform important tasks when

pressed and held with the FN key. These keys are described later in this document.

The FN key legend is color keyed to other special keys on the keyboard

SPACEBAR Use the SPACEBAR to enter a space and move the cursor one character to the

right.

TAB The TAB key moves the cursor to the next tab stop or field. Tab stops are defined

by your operating system or application program. Press the TAB key to move from

one field or text box to another.

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Numeric Keypad

The numeric keypad is embedded in the keyboard area. The embedded keypad emulates the numeric

keypad typically found on a full-size keyboard. It is arranged like a calculator for applications that

require you to key many numbers or for use. For example, with the Calculator in the standard

Windows Accessories.

Pointing Stick

The pointing stick is a pressure sensitive pointing device that provides all the features of a two-button

mouse. Its primary function is to move the cursor around the screen.

Using Your Pointing Stick

Clicking

1. First, place your fingers on the pointing stick.

2. Gently move your finger in the direction you want the cursor to move. The stick detects the

change in pressure and moves the cursor in the corresponding direction.

3. The left and right buttons located directly below the pointing stick are the same in function as

those on a two-buttoned mouse. Clicking these buttons makes selections, drags objects, or

performs a variety of other functions depending on the software. To select an object, first move

the pointer over the object you want to select, and then press the left button one time. The

functions of these buttons are software specific.

NOTE The pointing stick also has the ability to do a left button click if it is tapped.

Double-clicking

lDouble-clicking is a common technique for selecting objects or launching programs from icons.

Once you have moved the pointer over the object you wish to select, rapidly press the left button

two times. This action is commonly referred to as “double-clicking” an object.

NOTE Double-clicking can also be accomplished by double-tapping with the pointing stick.

Function key Description

FN+F2 Decreases LCD brightness

FN+F3 Increases LCD brightness

FN+F5 Toggles the audio between mute and on

FN+F6 Decrease volume

FN+F7 Increase volume

FN+F8 Toggles between LCD/CRT displays

FN+F10 Suspend to Disk

FN+SPACEBAR Turns on computer

FN+Q Turn off computer

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Dragging

lMove the pointer to the desired location then press down the left button. While still holding down

the left button, move the pointer to the desired location. Release the button.

lMove the pointer to the desired location. Tap the pointing stick twice quickly as if you were

double-clicking, however do not remove your finger after the second tap. Move the cursor to the

desired location. Lift your finger to finish dragging.

Adjust the pointing stick settings by selecting Settings/Control Panel/Mouse/Buttons. These settings

allow you to change the orientation of the pointing stick from right-handed to left-handed, and fine-tune

the pointer movement and timing of clicks.

General Guidelines

The mobile computer uses a Liquid Crystal Display (LCD), which is the type of screen used on many

notebook and sub-notebook computers. One problem experienced on computers with an LCD display,

especially in cold environments, is that the cursor seems to “disappear” whenever the mouse is moved

quickly. To improve the visibility of the mouse cursor, you should:

lEnable the “Pointer Trails” feature to add trailing cursors.

lUse a slow or medium speed/sensitivity level.

You can combine a higher level of acceleration with a slow or medium speed/sensitivity level. This will

allow you to move the mouse cursor quickly by increasing your finger pressure, while still providing a

finer degree of control when you apply minimum pressure.

NOTE To change the speed of the mouse, from the Start Menu select Settings, Control Panel, and

then choose Mouse to make adjustments.

Connecting an External Keyboard or Mouse

You can use your GoBook Pro computer with an optional external keyboard, numeric keypad, or

mouse. The devices are “hot swap” capable, which means you do not have to power down the GoBook

Pro to connect these devices to the USB connection located on the right side of the unit.

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Disk Drives

The Hard Disk Drive

The hard disk provides high-capacity storage and fast access. Windows and most programs are stored

here. Your GoBook Pro identifies the hard disk drive as drive C.

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The PC Card Slot

The PC card slot can be used as an interface between your computer and a variety of communications

devices, such as network adapters, SCSI adapters, fax/modems, or they can be used to provide

additional data storage capacity. Your computer’s PC Card slot supports Type I, or II PC Cards, 32-bit

CardBus cards, and Zoomed Video cards. Type III PC Cards require an optional extender card.

Installing a Card

1. The top side of a PC Card is usually identified with a label. Insert the card into the slot with the

top up and the edge with pinhole contacts going in first. You will feel some resistance as the card

slides into the back of the slot.

2. PC Cards require drivers, or a program that allows the operating system to use a specific device.

Many drivers are included with Windows, but if not, you will be prompted to install the driver

included with your card.

3. In Windows 98, the computer will beep twice to indicate successful installation. A single beep

means that there was a problem recognizing the card. There is no beep with other versions of

Windows software .

NOTE Please read the instructions included with individual PC Cards. Some cards may be inserted

with power on, while others require that the computer be turned off.

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Removing a PC Card

1. If a PC Card is in use, you must shut down the PC Card before removing it.

2. Click the PC Card icon on the right side of the Windows tray taskbar , then click Stop.

3. When the Windows message appears, telling you that it is safe to remove the card, click OK.

4. Press the eject button on the PC Card slot to release the eject button (it is spring loaded and

remains hidden until it is pressed).

5. Press the eject button again to release the PC Card.

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Connecting to an External Monitor

The GoBook Pro has a 15-Pin VGA monitor port to connect your computer to an external monitor.

Using the VGA monitor port for dual display

You may use an external monitor simultaneously with your GoBook Pro’s LCD.

1. Use the FN+F8 hot keys to cycle through the CRT/LCD settings or do the following:

2. Locate the 15-pin VGA monitor port on the right side panel of your GoBook Pro and connect the

video signal cable from the external monitor to the monitor port.

3. Connect the monitor’s power cable to a power outlet and turn on the monitor.

4. If the new monitor has not automatically been detected and is not displaying what appears on

your GoBook Pro’s LCD screen, open the Control Panel.

5. Double-click Display. The Display Properties window opens.

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6. Click the Settings tab.

7. Click the Advanced button.

8. Click the S3DuoVue tab. The screen shown at the right appears.

9. Select the CRT box to enable display on an external monitor.

10. You can also use the FN+F8 hot keys to cycle through the CRT/LCD settings.

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Making Connections

Your computer is equipped with a full array of ports and connectors, including standard input/output

(I/O) ports for quickly and easily adding peripheral devices such as printers and monitors. Refer to

documentation included with individual devices for details on connecting these devices to your

computer. Your computer may also include modem and LAN (optional) ports, offering advanced

communications technology.

Right Side Connectors

1 Serial Port

The 9-pin serial port can be used to connect your computer to serial devices such as fax/modem or

serial mouse. This port is identified as COM1 and is 16550A compatible.

2 LAN RJ-45 Jack (optional)

With the built-in Ethernet LAN combo, you can make LAN connections without installing PC cards.

Connection speed is 10/100 Mbps.

3 USB (Universal Serial Bus) Ports (2 Connectors)

The Universal Serial Bus (USB) is the latest standard for attaching input devices, scanners, and other

devices to a PC. USB devices can be chained together on a single cable. USB is 1.1 compliant.

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4 Microphone/Audio Connector

Connect a microphone to this port to record audio. Connect external speakers or a stereo headset to

listen to multimedia.

5 External Monitor Connector

Connect an external monitor to this port.

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Left Side Connectors

1 PC-Card Slot

Use this slot to connect PCMCIA-card devices.

2 Fax/modem RJ-11 Jack

The fax/modem can transmit data using the 56 Kbps V.90 protocol, and send and receive faxes at 14.4

Kbps. In some countries, local regulations may not permit the use of the fax/modem designed for this

system. In this case, you may use a PCMCIA modem.

CAUTION Plug your modem into an analog telephone jack only. Most homes use analog lines. Do not

use digital lines, such as the PBX and ISDN systems found in many offices. Digital lines may damage

your modem.

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If You Have a Wireless Modem

If your GoBook Pro computer is equipped with a wireless modem, you must first register it with the

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appropriate network provider.

Before using your wireless modem you must sign up for service with a wireless network provider.

When you register, you will need to furnish the network provider with your modem ID and the

computer’s serial number. This information is printed on a label located on the bottom of your GoBook

Pro computer.

Registering Your Wireless Modem

Air Card 300 (CDPD)

When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 300

your primary network interface card. For this procedure, click Yes and run Wireless Expert.

NOTE Wireless Expert should start automatically.

Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen.

Then follow the on-screen procedures.

Air Card 350 (CDPD)

When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 350

your primary network interface card. For this procedure, click Yes and run Wireless Expert.

NOTE Wireless Expert should start automatically.

Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen.

Then follow the on-screen procedures.

RIM 902M (Mobitex) for Cingular

Record the radio ID and the GoBook Pro Serial number as labeled on the bottom of the GoBook Pro or

shipping box. With your company registration account information, call Cingular at 1-800-662-4839

and request registration. Run a reliable radio application to verify registration was successful.

Cisco Aironet Wireless LAN

Contact your local area network administrator to setup your computer for your network.

CAUTION Your modem generates radio frequency (RF) signals. Do not operate the radio modem

before you have registered it with a network provider. The network will not accept a signal from an

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unregistered device. Unauthorized use of your radio modem may interfere with local business or

government communications, resulting in fines or other legal action.

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Wireless Modem LED Status

Air Card 300 (CDPD)

The wireless modem is powered ON after reboot, or resume, as indicated by the wireless modem LED

activity indicator being a steady green. It can be turned off by right clicking on the PC Card icon in the

system task tray, and selecting “Stop Sierra Wireless AirCard 300 CDPD”. It can then be repowered by

doing a suspend/resume or a reboot.

Air Card 350 (CDPD)

The wireless modem is powered on after reboot or resume as indicated by the wireless modem LED

activity indicator being a steady green. It can be turned off by right clicking on the PC-Card icon in the

system task tray, and selecting “ Stop Sierra Wireless AirCard 350 CDPD “. It can then be repowered

by doing a suspend/resume or a reboot.

RIM 902M (Mobitex) for Cingular

The wireless modem LED activity indicator has three states when a DataTac wireless modem is

installed. They are:

lSolid Green LED – Wireless modem is ON and in range, regardless of the state of the computer

lFlashing Green LED – Wireless modem is ON, and has a Message Waiting from the network

lLED Off – Wireless Modem is OFF. No power is supplied to the wireless modem

lSolid Yellow LED - Wireless modem is ON and out of range

lFlashing Yellow LED - Wireless modem is on and transmitting

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Cisco Wireless LAN

The wireless modem is powered ON after initial boot, reboot, or resume as indicated by the wireless

modem LED activity indicator being solid green. It can be turned off by right clicking the PC Card icon

in the system task tray, then selecting “Stop Cisco Systems 340 Series Wireless LAN Adapter”. It can

be repowered by doing a suspend/resume, or by rebooting the computer.

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Installing Your Wireless Modem Software

Installing the Software for Your Wireless Modem

Following are the installation procedures for installing the software for your wireless modem.

Air Card 300 (CDPD)

lSoftware comes pre-installed

Air Card 350 (CDPD)

lSoftware comes pre-installed

RIM 902M (Mobitex) for Cingular

The RIM 902M radio is automatically installed through the Plug and Play feature of the Windows

operating system. Once installed the radio can be accessed as COM4.

1. To verify the radio is installed and functioning correctly, a hyperterminal session can be used to

access RIM’s built in diagnostic program.

2. To access this diagnostic program, create a hyterterminal session direct to COM4 with 8 data

bits, no parity, 1 stop bit, and hardware handshaking.

3. Once a connection has been established, type “menu” (lower case, without the quotes) and press

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enter. The RIM Diagnostic screen should appear.

This diagnostic program allows the user to send a short message either to yourself or another device on

the network. For more information on how use the built-in diagnostics, visit the RIM website at

www.rim.net.

Cisco Wireless LAN

lDriver comes pre-installed

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Using Your Wireless Modem

Following are the procedures for using your wireless modem.

Air Card 300 (CDPD)

lRun Watcher from the desktop , or from the Start, Programs, SierraWireless, Aircard3xx menu.

lVerify signal strength is green and radio LED in ON.

Air Card 350 (CDPD)

lRun Watcher from the desktop, or from the Start, Programs, SierraWireless, Aircard3xx menu.

lVerify signal strength is green and radio LED activity indicator is ON.

RIM 902D (Mobitex) for Cingular

lWith the exception of the built-in diagnostic program of the RIM radio, there are no standard

applications shipped that allow the RIM 902M radio to be used for communication.

The RIM 902M radio understands two protocols: MASC, and; RIM access protocol (RAP). To use the

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RIM 902M radio, an application that uses one of these protocols must be installed on the computer and

configured to communicate on COM4.

Cisco Wireless LAN

lGo to your preferred LAN application and run normally

CAUTION While the radio is operating, the antenna must be at least 4.0 cm from all persons in order to

comply with the FCC RF exposure limit. Radio (wireless modem) operators must make sure their radio

unit is in compliance with these FCC regulations. See Optional Equipment and Accessories for

important information about vehicle-mounted antennas.

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Power Management

Using the Battery

Monitoring Battery Power

There are two ways to monitor how much power the battery has left.

1. Click Start, Settings, Control Panel, Power Management (Power Options); then click the Power

Meter tab.

2. Moving the cursor to the battery icon on the taskbar , without selecting anything, is the simplest

way to check on battery power status. The status will show as a pop-up when you mouse-over

the icon.

NOTE If you do not see the battery icon on the taskbar, enable it in Start, Settings, Control Panel,

Power Management. Choose the Advanced tab and select “Always show icon on the taskbar.”

Low Battery Alarms

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How your computer responds to a low battery condition can be set by going to Start, Settings, Control

Panel, Power Management, Alarms.

Two different power alarms can be enabled or disabled: the Low Battery Alarm, and the Critical Battery

Alarm. Use the slidebar to set the power level at which the alarms are activated. Click on the Action

button to choose whether the alarm sounds, displays a message, or both.

CAUTION When battery power is low, the battery LED activity indicator will flash, and the alarm will

beep or display a warning on your screen. Take immediate action, such as saving files or connecting to

the AC adapter , or data may be lost.

When the computer alerts you that the battery is low, immediately do one of the following:

lConnect the AC power adapter

lSave your work, and suspend to disk (Hibernate) by pressing FN+F10

lSave your work, then select Shut Down from the Start menu

lPress FN+Q to turn off the computer (or suspend to disk) and replace the discharged battery with

a charged battery (See Changing the Battery later in this section).

NOTE Do not restart the computer until you have connected to an AC adapter, or replaced the

discharged battery with a charged battery.

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Battery Charging

When you use the AC adapter to connect your GoBook Pro to a power outlet, the internal battery will

automatically begin to recharge. While the battery is charging, the External Power Battery Charge LED

activity indicator on the indicator panel will be flashing. When the battery is fully charged, the

External Power Battery Charge LED activity indicator will turn solid.

If your computer is turned off, or suspended to RAM, a fully discharged battery will take about 4 hours

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to recharge. If your computer is turned on and is not in suspend mode , it will take about 6 hours to

recharge the battery. Refer to the following table:

Power Saving Modes

Adjust the default power management settings in the Power Management (Power Options) dialog box

in the Control Panel. The Power Management (Power Options) dialog box allows you to set different

actions to take when the computer is left idle for a certain amount of time.

Suspend Mode

There are several possible settings for suspend mode, which can be selected in the Power Management

(Power Options) dialog box: You may suspend to RAM, suspend to disk (Hibernate), or disable

suspend altogether, which is not recommended.

Suspend to RAM

In a suspend to RAM, the contents of your computer’s memory are held intact, while practically all the

rest of the components in your computer either turn off completely, or reduce power consumption to a

minimum. In a Suspend to RAM, your computer remains active but with the minimum possible power

consumption. Return the computer to full power by pressing any key. When the computer returns from

suspend mode, the desktop appears with the same files and programs open as when the computer was

suspended. A fully-charged battery can maintain a Suspend to RAM for many hours.

Suspend to Disk (Hibernate)

Suspend to Disk (Hibernate) is similar to turning off the computer, except that the current state of the

computer is copied to the hard disk as a special file. When the computer returns from suspend mode,

the desktop appears with the same files and programs open as when the computer was suspended.

Suspend to Disk (Hibernate) is very useful when you don’t want to take the time to shut down all open

programs one by one to shut off the computer, only to have to open the same programs and files the

next time you use the computer. This mode is also called hibernation mode.

Suspend-to-Disk Partition

In order to Suspend to Disk, you must have a special suspend-to-disk partition on your hard disk drive.

This partition is pre-installed on your computer. The pre-installed partition is large enough to store all

system memory.

Initiating Suspend Mode

Charging Discharging

System On 6 - 7 hours 3-4 hours

System Off (suspend to

RAM) 4 hours —

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There are four ways to initiate suspend mode. The settings can be adjusted in the Power Management

dialog box:

lThe computer will automatically enter suspend mode when not used for a set period of time

lSelecting the Stand by button in the Shut Down Windows dialog box

lPressing the suspend/system off function key (FN + Q)

lClosing the lid (display) if enabled in power settings.

Power Saving Tips

lAvoid operating the fax/modem, or audio and video applications when using battery power.

Operating a fax modem, video, or audio equipment increases the computer’s power requirements.

lDecreasing monitor brightness can also save power. Decrease brightness by pushing FN + F2.

Increase it by pushing FN + F3.

When to Replace the Battery

Over time, the battery’s capacity gradually decreases. We recommend that you replace your battery

when you notice that it begins to store significantly less charge.

Changing the Battery

Change the main battery pack as follows:

1. Turn off the computer.

2. Disconnect external power .

3. Close the display and turn the computer over.

4. slide the latch to the un-locked position and slide the battery out of the compartment.

5. Make sure the replacement battery is properly orientated. Insert the battery into the battery

compartment. Check that the latch locks back into position. Slide the latch to the locked position.

Heat Considerations

The computer’s processor has been specially designed to consume little power, and generates very little

heat. However, working in a hot environment, or working for long periods may raise the temperature.

Your computer takes the following steps to lower temperature:

1. The cooling fan is turned on. You may hear the fan and feel air coming from a vent near the left

front of the computer when this happens.

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If the temperature continues to rise:

2. Processor activity is reduced. You may notice a slight loss of performance when this happens.

If the computer overheats:

3. The processor will stop functioning and the computer will shutdown.

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Customizing Your BIOS Settings

This chapter explains how to use the Setup Utility to modify the BIOS settings. The Setup Utility

displays and allows modification of the GoBook Pro components and the configuration of devices that

are connected to it. This information is used to test and initialize components at start-up time and to

make sure everything runs properly when the system is operating.

The BIOS is installed with a set of default values. You may be able to increase system performance by

changing some of the timing values in the Setup Utility, but this can be limited by the kind of hardware

you are using. In certain circumstances, the system may generate an error message that asks you to

make changes to the CMOS settings using the Setup Utility. This happens when the system finds an

error during the POST (Power On Self Test) that it carries out at startup.

If you are not sure how to configure the BIOS settings we suggest that you select Auto

Configuration with Optimal Settings on the Main Menu screen, then exit saving changes. This loads

optimized default settings for normal use.

Using the BIOS Setup Utility

The BIOS Setup Utility allows you to configure your computer’s basic settings. When you turn your

computer on, the system reads this information to initialize the hardware so that it can operate correctly.

Use the BIOS Setup Utility to change your computer’s start-up configuration. For example, you can

change the security and power management routines of your system.

Starting the BIOS Setup Utility

You can only start the Setup Utility shortly after the computer has been turned on. A prompt appears

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on the computer display that says “Press F2 to run Setup.” When you see this prompt, press the F2 key

and the system will start the Setup Utility and display the main menu of the utility.

Navigation and Help

The Menu Bar

The Setup Utility has these six menu options in the Menu Bar at the top of the window:

The Legend Bar

You can use the keys in the legend bar at the bottom of the Setup Window to make selections or exit

the current menu.

The Field and General Help Windows

The Field Help Window is on the right side of each menu. It displays the help text for the currently

selected field. This text updates as you move the cursor from field to field.

The General Help Window describes the legend keys and their alternates. You can display it by

pressing F1 or ALT+H on any menu.

Main Use for basic system configuration

Advanced Use to set the advanced features

Security Use to set user and supervisor passwords and the backup and virus-check

reminders

Power Use to configure power management features

Boot Use to select the sequence boot devices that are searched to load an operating

system

Exit Use to exit the current Setup session

Key Function

F1 or ALT+H General Help Window

ESC Exit this menu

Left/Right Arrow Keys Select a different menu

Up/Down Arrow Keys Move the cursor up or down between fields

TAB or SHIFT+TAB Cycle the cursor up and down

HOME or END Move the cursor to the top or bottom of the window

PgUp or PgDn Move the cursor to the next or previous page

F5 or -Select the Previous Value for the field

F6 or + or Space Select the Next Value for the field

F9 Load the Default Configuration values for this menu

F10 Save and exit

Enter Execute command or Select Submenu

ALT+R Refresh the screen

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The Main Menu

You can change the system date and time on the main menu and view system and extended memory.

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6. Customizing Your BIOS Topics

Field Setting Function

System Time HH:MM:SS Set the system time

System Date MM/DD/YYYY Set the system date

Legacy Diskette

ADisabled Selects floppy type

Legacy Diskette

BN/A Selects floppy type

Primary Master sub-menu Set drive settings

Primary Slave sub-menu Set drive settings

Boot Options sub-menu Set boot options

Memory Cache Enabled Sets the state of the memory cache

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Primary Master

The drive type is automatically detected by the BIOS. You can use this menu to view the hard disk

configuration.

System Memory N/A Displays amount of conventional memory detected

during boot up

Extended

Memory N/A Displays the amount of extended memory detected

during boot up

Field Setting Function

Type User

None

Auto

1-39

CD-ROM

ATAPI

Removable

User=User enters parameters of

hard-disk drive

None=Autotyping is not able to

supply the drive type or end user

has selected None, disabling any

drive that may be installed.

Auto=Autotyping, the drive itself

supplies the correct drive

information.

1-39=User selects pre-determined

type of hard-disk drive

CD-ROM=CD-ROM drive is

installed

ATAPI Removable=removable

disk drive is installed

Total Sectors N/A

Maximum Capacity N/A

Sectors 1 to 63 Number of sectors per track

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Primary Slave

Multi-Sector Transfers Disabled

Standard

2 sectors

4 sectors

8 sectors

16 sectors

Any selection except Disabled

determines the number of sectors

transferred per block. Standard is

1 sector per block

LBA Mode Control Enabled

Disabled Enabling LBA causes Logical

block Addressing to be used in

place of Cylinders, Heads, &

Sectors

32-Bit I/O Enabled

Disabled Enables 32-bit communication

between CPU and IDE card.

Requires PCI or local bus.

Transfer Mode Standard

Fast PIO 1

Fast PIO 2

Fast PIO 3

Fast PIO 4

Selects the method for

transferring the data between the

hard disk and system memory.

The Setup menu only lists those

options supported by the drive

and platform.

SMART Monitoring Enabled

Disabled Turn on Self-Monitoring

Analysis-Reporting Technology,

which monitors condition of the

hard drive and reports when a

catastrophic IDE failure is about

to happen

Ultra DMA Mode: Mode 0

Mode 1

Mode 2

Disabled

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Boot Options

Field Setting Function

Type Auto

None

CD-ROM

User

Auto=Autotyping, the drive itself

supplies the correct drive

information.

None=Autotyping is not able to

supply the drive type or end user

has selected None, disabling any

drive that may be installed.

CD-ROM=CD-ROM drive is

installed

User=User enters parameters of

hard-disk drive

Multi-Sector Transfers N/A Specify the number of sectors per

block for multiple sector transfers.

LBA Mode Control N/A Enabling LBA causes Logical

Block Addressing to be used in

place of Cylinders, Heads &

Sectors.

32 Bit I/O Disabled

Enabled Enables or disables 32 bit IDE

data transfers

Transfer Mode Standard

Fast PIO 1

Fast PIO 2

Fast PIO 3

Fast PIO 4

FPIO 3 / DMA

FPIO 4 / DMA

Select method for moving data

to/from the drive.

SMART Monitoring N/A

Ultra DMA Mode Disabled

Mode 0

Mode 1

Mode 2

Selects the Ultra DMA mode used

for moving data to/from the drive

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The Advanced Menu

Field Setting Function

QuickBoot

Mode Enabled

Disabled Enabled allows the system to skip certain tests while booting,

decreasing the time needed to boot.

Summary

Screen Enabled

Disabled Displays system configuration summary screen during boot up.

SETUP

Prompt Enabled

Disabled Displays "Press <F2> for Setup" during boot up." Disabling this

option does not disable <F2>, only the display of the message.

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WARNING Incorrect settings can cause your system to malfunction. To correct mistakes, return to

Setup and restore the Setup Defaults by pressing F9.

I/O Device Configuration Menu

The CPU communicates with external devices such as printers through devices called Input/Output

(I/O) ports such as serial ports. These I/O devices require the use of system resources such as I/O

addresses and interrupt lines. If these devices are Plug and Play, either the BIOS can allocate the

devices during POST, or the operating system can do it. If the I/O devices are not Plug and Play, they

may need to be set manually in Setup.

On some systems, the chipset manages the communication devices. Other systems have, instead, a

separate I/O chip on the motherboard for configuring and managing these devices.

Many systems allow you to control the configuration settings for the I/O ports. Use this menu to

specify how the I/O (Input and Output) ports are configured:

lManually by you.

Field Setting Function

Installed O/S: Other

Win95

Win98

WinMe

WinNT2K

Select the operating system you use most often

Reset

Configuration

Data:

Yes

No Yes erases all configuration data in a section of memory for

ESCD (Extended System Configuration Data) which stores

the configuration settings for non-PnP plug-in devices.

Select yes when required to restore the manufacturer's

defaults

I/O Device

Configuration sub-menu Configure I/O Devices

USB Host

Controller Disabled

Enabled Enables or Disables the USB hardware

USB BIOS

Legacy Support Disabled

Enabled Enables or Disables support for USB Keyboards and Mice.

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lAutomatically by the BIOS during POST

lAutomatically by a PnP Operating System such as Windows 95 after the Operating System boots.

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The Security Menu

Field Setting Function

Serial

port A: Disabled

Enabled

Auto

Disabled turns off the port .

Enabled requires you to enter the base

Input/Output address and the Interrupt number

on the next line

Auto makes the BIOS configure the port

automatically during POST.

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Enabling Supervisor Password requires a password for entering Setup. The passwords are not case

sensitive. Pressing Enter at either Set Supervisor Password or Set User Password displays a dialog box

like this:

Field Setting Function

Set User

Password Up to seven

alphanumeric

characters

Pressing Enter displays the dialog box for entering

the user password. In related systems, this

password gives restricted access to SETUP menus.

Set Supervisor

Password Up to seven

alphanumeric

characters

Pressing Enter displays dialog box for entering the

supervisor password. In related systems, this

password gives full access to Setup menus.

Password on

boot Enabled

Disabled Enabled requires a password on boot. Requires

prior setting of the Supervisor password.

If supervisor password is set and this option

disabled, BIOS assumes user is booting.

Diskette

access Enabled

Disabled Enabled requires a password to boot from or access

the floppy disk.

fixed disk boot

sector Normal

Write Protect Write protects the boot sector on the hard disk for

virus protection. Requires a password to format or

Fdisk the hard disk.

System backup

reminder

Virus check

reminder

Disabled

Daily

Weekly

Monthly

Displays a message during boot up asking (Y/N) if

you have backed up the system or scanned it for

viruses.

Message returns on each boot until you respond

with "Y".

Daily displays the message on the first boot of the

day, weekly on the first boot after Sunday, and

monthly on the first boot of the month.

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NOTE In some systems, the User and supervisor passwords are related; you cannot have a User

password without first creating a Supervisor password. In other systems, you can create and use them

independently

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The Power Menu

The options available in power management depend upon the hardware installed in your system. Those

shown here are from a typical system.

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Field Setting Function

Power

Savings Disabled

Customized

Maximum Power

Savings

Maximum

Performance

Maximum options: pre-defined

values. Select Customize to make

your own selections from the

following fields. Disabled turns off all

power management.

Idle

Mode On

Off Turn of/off the Idle Mode power

savings.

Standby

Timeout Off

1 min

2 min

4 min

6 min

8 min

12 min

16 min

Inactivity period required to put

system in Standby (partial power

shutdown).

Auto

Suspend

Timeout

Off

5 min

10 min

15 min

20 min

30 min

40 min

60 min

Inactivity period required after

Standby to Suspend (maximum power

shutdown).

Suspend

Mode Suspend

Save to Disk Low power state to enter when the

suspend timeout has occurred

Hard

Disk

Timeout

Disabled

10 sec

15 sec

30 sec

45 sec

1 min

2 min

4 min

6 min

8 min

10 min

15 min

Inactivity period of hard disk required

before standby (motor off).

Video

Timeout Disabled

10 sec

15 sec

30 sec

45 sec

1 min

2 min

4 min

Set inactivity period required before

independently turning off monitor.

Disabled turns CRT off in Standby.

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The Boot Menu

When you turn on your computer, it attempts to load the operating system (such as Windows 98) from

the device of your choice. If it cannot find the operating system on that device it attempts to load it

from one or more other devices according to the order specified in the Boot Menu. Boot devices can

include hard drives, floppy drives, CD-ROMs, removable devices and network cards.

NOTE Specifying any device as a boot device on the Boot Menu requires the availability of an

operating system on that device. Most PCs come with an operating system already installed on hard-

drive C.

6 min

8 min

10 min

15 min

Resume

Modem

Ring

Off

On Wakes up system when an incoming

call is detected on the modem.

Resume

On Time Off

On Wakes up system at predetermined

time.

Resume

Time XX:XX:XX Predetermined time to wake up the

system

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The Exit Menu

You use the exit menu to leave the BIOS Setup Utility . ESC does not exit this menu. You must select

on of the items from the menu or menu bar to exit.

Field Setting Function

Removable Devices N/A Shows removable devices

Hard Drive N/A Shows hard drive(s)

CD-ROM N/A Shows CD-ROM(s)

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Optional Equipment and Accessories

Field Function

Exit Saving

Changes After making your selections on the Setup menus, this option stores the

selections displayed in the menus in CMOS, a special section of memory that

stays on after your turn your system off. It then exits the SETUP program.

The next time you boot your computer, the BIOS configures your system

according to the Setup selections stored in CMOS.

During boot up, PhoenixBIOS attempts to load the values saved in CMOS. If

those values cause the system boot to fail, reboot and press [F2] to enter

Setup. In setup, you can get the Default Values or try to change the

selections that caused the boot to fail.

Exit

Discarding

Changes

Use this option to exit Setup without storing in CMOS any new selections

you may have made. The selections previously in effect remain in effect.

Use Setup

Settings

Load Setup

Defaults To display the default values for all Setup menus, select "Load Setup

Defaults" from the Main Menu.

If during boot up, the BIOS program detects a problem in the integrity of

values stored in CMOS, it displays these messages:

System CMOS checksum bad - run SETUP

Press <F1> to resume, <F2> to Setup

The CMOS values have been corrupted or modified incorrectly, perhaps by an

application program that changes data stored in CMOS.

Press [F1] to resume the boot or [F2] to run Setup with the ROM default

values already loaded into the menus. You can make other changes before

saving the values to CMOS.

Discard

Changes If during a Setup Session, you change your mind about changes you have

made and have not yet saved the values to CMOS, you can restore the values

you previously saved to CMOS.

Save

Changes Saves all the selections without exiting Setup. You can return to the other

menus if you want to review and change your selections.

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Vehicle Adapter

The Vehicle Adapter is an optional device that supplies power from the vehicle battery to operate the

computer and charge the battery installed in the unit. It typically connects to the vehicle battery using

the cigarette lighter socket.

To prevent possible damage to the battery, the system will not allow the battery to charge at extreme

temperatures. Be aware of the following charging characteristics, especially if the computer is left

unattended in a closed vehicle.

To connect the vehicle adapter

1. Insert the vehicle adapter’s power cord into the power port on the right side of the computer.

2. Insert the cigarette lighter adapter into the vehicle’s cigarette lighter socket, turning it slightly to

make a good connection.

The power light illuminates to indicate that current is reaching the vehicle adapter. When you

connect the vehicle adapter, it automatically begins charging the computer’s battery. At moderate

temperatures, around 21°C (70ºF), the battery will be fully charged in approximately four to five

hours. Under extremely cold or hot temperatures, or if the system is on, however, it will take

longer to charge the battery (up to seven hours).

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GoBook Pro Help 7. Optional Equipment and Accessories Topics

Temperature Charging Activity

<5°C (<41°F) Battery will not charge

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Vehicle Cradle

The vehicle cradle is a vehicle-based docking station designed to safely secure the computer in the

vehicle. A standard key lock located on the front of the cradle locks the computer onto the cradle for

security purposes. You can use the vehicle cradle to:

lCharge batteries

lCommunicate with other devices

lAutomatically connect to an external RF antenna

PRECAUTIONS

lThere are no user-replaceable parts within the vehicle cradle, so do not open the cradle case. The

vehicle cradle is internally protected. It resets automatically if there is a power fault.

lDo not use the vehicle cradle to charge the computer battery overnight. Turn off the vehicle

cradle at the end of each work day to prevent draining the voltage in your vehicle’s battery below

starting levels.

Charging Batteries

The vehicle cradle is designed to charge the computer’s battery with voltage from the vehicle battery

while you are traveling between jobs. Follow the procedure below to charge a battery.

To charge a battery installed in the computer

1. Place the computer onto the vehicle cradle, making sure it is securely latched.

2. If charging is required it begins automatically. LED #2 flashes.

3. When the battery is fully charged, LED #2 will be on steady.

Important

lA temperature of 0°C to 60°C (32°F to +140°F) is

recommended when charging batteries with the vehicle

cradle. Batteries may not charge successfully outside this

temperature range.

lIf you charge your battery daily, rely on the gas gauge

reading to determine battery capacity. The gas gauge

displayed by the Power Meter may show that the battery is

full, but charging continues. This happens because the

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Communicating with Other Devices

Connect the external device to either of the USB ports on the back of the cradle, and then place the

GoBook Pro onto the vehicle cradle. You can install or remove the computer from the vehicle cradle

without connecting or disconnecting the cables.

External Antennas

An external RF antenna also can be connected to the cradle using the TNC RF connector on the back of

the vehicle cradle. FCC regulations require that users of vehicle-mounted antennas must use only

antennas authorized for use with the GoBook Pro in order to meet FCC RF exposure limits. Please

contact your organizations’s help desk for a list of approved vehicle-mounted antennas. For mounting

installation and/or mounting instructions for these types of antennas, see the instructions that

accompany each antenna.

RF Antenna Placement

WARNING Improper installation and/or operating configurations of permanent and magnetic vehicle-

mounted antennas may cause FCC RF exposure limits to be exceeded. Vehicle-mounted antennas must

be placed at least 20 cm from operators and bystanders.

Placement of a vehicle-mounted antenna

1. Measure and identify an area 20 cm (8 inches) in from the edges of the vehicle roof (see diagram

below).

2. Place the antenna within that area.

To maximize RF performance, position the antenna in the center of the vehicle roof.

charging process is trying to put a little more capacity into

the battery. External power can be removed at this time

since the battery is virtually full.

lIf your battery is new or has not been used for several

weeks, rely on the indicator light to determine when the

battery is fully charged. The gas gauge is unreliable in

these cases; it may read 100 percent, but the actual

capacity is only 10 percent.

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Cleaning or Replacing Cradle Contact Pins

The contact pins on the vehicle cradle are exposed to contamination and stress when the computer is

installed and removed from the cradle during normal daily operation.

If the pins become dirty, they can be cleaned with an electrical contact cleaner. The power and ground

pins are pins 3 and 8 respectively. When charging problems are encountered and replacement pins are

not available, other pins in the contact assembly can be used to field fix the unit until replacement parts

are available.

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Surge Protection

A large number of computer and high technology equipment damage is directly related to AC power

and telephone line problems. These problems can include surges, spikes, noise, interference, and

weather-related problems, which in turn can cause glitches, hang-ups, crashes, performance slow

downs, and down time with computer equipment. The market is flooded with hundreds of AC power

line surge suppressors advertising high performance surge protection; only a few of them actually

provide adequate protection.

This section provides guidelines for selecting a quality surge suppressor to be used with your GoBook

Pro, and it helps identify a few sources for products with acceptable performance.

Selecting the Right Surge Protection

Consider the level of quality you need when selecting a surge suppressor. This depends on factors such

as surge environment, the type of equipment to be protected, and the quality of the electrical wiring and

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service.

Surge Environment

Surge environment refers to the damage potential from electrical surges in a particular geographical

area. A high quality suppressor should be used if there is frequent lightning activity in the area and the

location service is fed by overhead utility poles.

Type of Equipment to be Protected

If the computer is equipped with a modem, the modem should also be surge protected. Protecting the

power line without protecting the modem line provides only partial protection.

Quality of Electrical Wiring and Service

Wiring should be up to current NEC standards and have verified good AC grounds. It is important that

your computer system be plugged into a grounded AC outlet when charging and that all peripherals

connected to your system reference the same AC ground.

Selecting the Right Equipment

There are a number of companies that sell quality surge suppressors such as Sutton Designs, APC, and

Panamax. When you are looking for a surge suppressor, consider these things.

lExpect to pay at least $50 for a good quality surge suppressor.

lThe surge suppressor should be a UL 1449, 497, and 1283 listed for surge suppression, modem

surge protection, and RFI/EMI noise filtering respectively.

lThe surge suppressor should have diagnostic LEDs that verify good AC ground, proper wiring,

and proper surge operation. Lighted on/off switches are not recommended since they can produce

electrical noise.

lThe Joule ratings should be a minimum of 480 Joules for the AC surge circuit.

lThe Joule ratings should be a minimum of 240 Joules for the modem.

lThe modem surge circuit should present low capacitance to the modem line or it will slow the

transmission rate. Capacitance should be specified at less than 50 picofarads.

lQuality surge suppressor manufacturers generally offer a lifetime warranty.

lConsider obtaining a protected equipment coverage policy which insures the equipment in the

event of surge damage.

lThe devices that will be attached to the computer also need to be surge protected.

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Parallel Adapter

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Maintenance and Storage

The GoBook Pro is ruggedized and weather resistant. Handle it with the normal care required by any

sophisticated electronic equipment, and the computer will provide reliable service even under harsh field

conditions.

Follow the guidelines in this section to care for your unit.

Touch Screen Care

GoBook Pro Help 7. Optional Equipment and Accessories Topics

GoBook Pro Help

8. Maintenance and Storage Topics

CAUTION

lAlways use an approved stylus or your finger.

lNever use sharp, hard, or abrasive implements on the

touch screen such as ball point pens, pencils, or keys.

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Hard Drive Care and Handling

All hard drives contain media for data storage in the form of a rotating disk, read/write head(s), a

motor, and electronics for interfacing and control. Each hard drive type can be susceptible to damage

from severe shock and other stressful environmental impacts. The degree of susceptibility to damage is

directly related to the individual hard drive and mounting system employed.

When reading or writing to the hard disk , the head is “flying” on a thin layer of air, micro-inches above

the disk. A shock can cause the read/write head to contact the spinning disk, resulting in immediate loss

of stored data and possible physical damage to the disk. It could also create loose debris in the drive

enclosure that may cause progressive damage over time.

To reduce exposure to high operating shocks, the GoBook Pro uses power modes for the hard drive

that prevent the read/write heads from being positioned over the disk when it is not being used: idle

mode and standby mode.

You can reduce the risk of damage to the hard drive and increase the reliability of the hard drive and

data integrity by following the recommendations below.

Internal Hard Drives

lDo not intentionally drop the computer. The unit is designed to withstand the day to day rigors of

the mobile environment and provide years of reliable service. The useful life of the product can be

enhanced by not intentionally abusing it.

lWhenever possible suspend the unit by pressing FN+Q before moving it from one location to

They could damage the screen.

lTo clean the touch screen panel, apply a household glass

cleaner to a soft, clean, dry cloth and wipe the screen.

GoBook Pro Help

8. Maintenance and Storage Topics

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another. This will unload the read/write heads and spin down the disk.

lMaintain the environmental seal of the computer by keeping PC Card access door closed and

latched. Also avoid exposing the unit to extreme temperatures or moisture when the door is open.

lPeriodically backup or archive important files and data.

External PC Card Hard Drives

Each PC Card hard drive manufacturer provides specific guidelines for the care and handling of the

product. In addition, follow these recommendations:

lWhen the PC Card hard drive is not inserted in a PC Card socket, store the hard drive in a

protective carrying case. This will help protect it from inadvertent shocks.

lAlways use care when handling the hard drive. Do not drop, bend, flex, or crush it.

lAvoid exposing the PC Card hard drive to extreme moisture, heat, or sunlight.

lKeep all debris out of the connector to ensure good electrical connections.

lThere are no user repairable parts in the PC Card hard drive. Do not attempt to disassemble any

part of the hard drive. The warranty will be voided if drive seals are broken or screws have been

removed.

lPeriodically backup or archive important files and data.

If you encounter or suspect hard drive problems, you can run SCANDISK, which provides a description

of file usage and syntax on selected drives. SCANDISK will identify any failures on the hard drive and

prompt you for corrective action based on selected options. If problems are found, it may be necessary

to run SCANDISK several times to determine the extent and severity of the problem. SCANDISK may

discover multiple bad clusters. Up to ten bad clusters can be allowed before returning the computer for

service. After you have run SCANDISK and the problem persists or becomes more severe, or if

SCANDISK finds more than ten bad clusters, return the unit for service.

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GoBook Pro Help

8. Maintenance and Storage Topics

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Battery Maintenance and Storage

Maintaining Batteries

Follow these guidelines to maintain performance of Lithium-Ion (Li-on) batteries.

lAvoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent

possible damage to the battery, the GoBook Pro does not allow the battery to charge if the

internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°

F).

lCharge the battery nightly where the temperature will remain around 20°C (68°F).

lRe-calibrate your battery when your battery performance degrades.

Storing Batteries

lStore the battery within the recommended temperature range: 10°C to 30°C (50°F to 86°F).

lUnused or stored batteries can lose power over time. When you install a battery that has not been

used for awhile, connect external power to the computer and charge the battery.

lAfter storage, battery calibration may increase its capacity.

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Computer Maintenance and Storage

Maintaining Your Computer

Follow these guidelines to help maintain the condition and performance of your computer.

lTurn off the computer when you are not using it.

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8. Maintenance and Storage Topics

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lCharge the batteries daily or whenever their capacity is low.

lOperate the computer within the recommended temperature ranges of 0°C to +60°C (32°F to

+140°F).

Care and Cleaning

Physical Inspection Periodically inspect the computer and accessories for wear, damage, loose or

missing parts. Identifying and correcting potential problems early can help reduce the need to return the

unit for service.

Outside Case Like all tools, the outside of the computer will get dirty with use. The case is made of

painted Magnesium and polycarbonate blend (plastic) doors and covers. These areas can be cleaned

with a solution of one part Formula 409™ and one part water. Follow the procedure below.

To clean the outside case

1. Disconnect external power and turn off the computer.

2. Remove the battery.

3. Using a soft, dry cloth (do not use paper products because they can scratch the surface), add a

small amount of cleaning solution to the cloth and clean the computer case.

4. Wipe off any excess liquid with a soft cloth.

5. Reinstall the battery.

Display Periodically inspect the display to make sure the brightness function is operating properly.

To clean your touch screen

To clean the display assembly, use the same cleaning solution and procedure described earlier for the

outside case. In some cases, you can use a small amount of isopropyl alcohol to remove streaks or

smears. Use a soft, clean cloth to clean the display. Do not use paper products because they can scratch

the screen.

External Power Connector The external power connector may sometimes be exposed to moisture

and/or contamination causing an unreliable connection to the external power source.

Clean the connector using a cotton swab dipped in isopropyl alcohol.

RJ-11/ RJ-45 / USB Connectors Make sure these connectors are operating properly. During normal

use, the connector pins can get dirty or become broken, bent, or pushed out of place. Clean the

connector with a cotton swab dipped in isopropyl alcohol.

Keyboard Check all keys to make sure they are working properly. To clean the keyboard, use the

same cleaning solution and procedure described above for the outside case.

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If keyboard problems persist, the keyboard might need to be replaced. This can be done without

returning the unit for service. Contact your local support person for more information.

I/O Ports Make sure the video, serial, and audio ports are operating properly. Periodically inspect the

ports for damage or contamination, and make sure the cover is attached to the computer. The I/O cover

can be replaced without returning the unit for service. Contact your local support person for more

information.

PC Card Door and Connector Whenever possible, make sure this door is closed and latched

properly. When the PC Card door is closed, it provides a watertight seal for the PC Card socket. Shield

the area from all contaminants such as liquids, rain, snow, and dust when the door is open.

Make sure the PC Card connector is operating properly by reading from or writing to a PC Card.

Cradle Contacts The cradle contacts on the bottom of the computer may get dirty with daily use.

Connectors can be cleaned with a cotton swab dipped in isopropyl alcohol.

Storing Your Computer

You can store the GoBook Pro for approximately 7 - 10 days without losing data as long as the battery

is fully charged to begin with.

If you plan to store the computer for more than 7 - 10 days, follow these storage guidelines.

To store the computer

1. Files and data should be saved before storing the computer.

Contact your organization’s help desk about the procedure for backing up files or data.

2. Exit all applications and use the appropriate procedure to exit from your operating system.

3. Turn off the computer.

4. Remove the battery from the unit and store it in a dry place.

5. Store the computer within the recommended temperature ranges of -40°C to +75°C (-40°F to

+167°F).

If you use PC cards, refer to the manufacturer’s instructions you received with the card for

storage and care information.

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Error Messages

The following are possible error and warning messages you may encounter while operating the GoBook

Pro computer. The messages described in this section are listed below.

Error and warning messages are generated by several different sources including:

lPower On Self Test (POST)

lMS-DOS

lWindows

lApplications

POST Messages

When the GoBook Pro computer restarts, it tests its hardware components. This test is called the

Power On Self Test (POST) . If the system finds an error during this test, it displays an error message.

Some POST errors can occur before anything can be displayed on the screen. In this case, the computer

issues a series of beeps, then stops working. This type of error indicates a serious hardware problem,

and you should contact your supervisor or your organization’s help desk.

The most common POST error messages are listed next along with solutions you can try.

Failure Fixed Disk

Fixed disk is not working or not configured properly. Check to see if fixed disk is attached properly.

Run Setup. Find out if the fixed-disk type is correctly identified.

Stuck key

Stuck key on keyboard .

Keyboard error

Keyboard not working.

Keyboard Controller Failed

GoBook Pro Help

A. Error Messages Topics

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Keyboard controller failed test. May require replacing keyboard controller.

Keyboard locked - Unlock key switch

Unlock the system to proceed.

Monitor type does not match CMOS - Run SETUP

Monitor type not correctly identified in Setup

Shadow Ram Failed at offset: nnnn

Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.

System RAM Failed at offset: nnnn

System RAM failed at offset nnnn of in the 64k block at which the error was detected.

Extended RAM Failed at offset: nnnn

Extended memory not working or not configured properly at offset nnnn.

System battery is dead - Replace and run SETUP

The CMOS clock battery indicator shows the battery is dead. Replace the battery and run Setup to

reconfigure the system.

System CMOS checksum bad - Default configuration used

System CMOS has been corrupted or modified incorrectly, perhaps by an application program that

changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these

values, enter Setup and enter your own values. If the error persists, check the system battery or contact

your dealer.

System timer error

The timer test failed. Requires repair of system board.

Real time clock error

Real-Time Clock fails BIOS hardware test. May require board repair.

Check date and time settings

BIOS found date or time out of range and reset the Real-Time Clock. May require setting legal date

(1991- 2099).

Previous boot incomplete - Default configuration used

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Previous POST did not complete successfully. POST loads default values and offers to run Setup. If the

failure was caused by incorrect values and they are not corrected, the next boot will likely fail. On

systems with control of wait states, improper Setup settings can also terminate POST and cause this

error on the next boot. Run Setup and verify that the wait-state configuration is correct. This error is

cleared the next time the system is booted.

Memory Size found by POST differed from CMOS

Memory size found by POST differed from CMOS.

Diskette drive A error

Diskette drive B error

Drive A: or B: is present but fails the BIOS POST diskette tests. Check to see that the drive is defined

with the proper diskette type in Setup and that the diskette drive is attached correctly.

Incorrect Drive A type - run SETUP

Type of floppy drive A: not correctly identified in Setup.

Incorrect Drive B type - run SETUP

Type of floppy drive B: not correctly identified in Setup.

System cache error - Cache disabled

RAM cache failed and BIOS disabled the cache. On older boards, check the cache jumpers. You may

have to replace the cache. See your dealer. A disabled cache slows system performance considerably.

CPU ID:

CPU socket number for Multi-Processor error.

EISA CMOS not writeable

ServerBIOS2 test error: Cannot write to EISA CMOS.

DMA Test Failed

ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers.

Software NMI Failed

ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt).

Fail-Safe Timer NMI Failed

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ServerBIOS2 test error: Fail-Safe Timer takes too long.

device Address Conflict

Address conflict for specified device.

Allocation Error for: device

Run ISA or EISA Configuration Utility to resolve resource conflict for the specified device.

CD ROM Drive

CD ROM Drive identified.

Entering SETUP ...

Starting Setup program

Failing Bits: nnnn

The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1

(one) in the map indicates a failed bit . See errors 230, 231, or 232 above for offset address of the

failure in System, Extended, or Shadow memory.

Fixed Disk n

Fixed disk n (0-3) identified.

Invalid System Configuration Data

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict

I/O device IRQ conflict error.

PS/2 Mouse Boot Summary Screen:

PS/2 Mouse installed.

nnnn kB Extended RAM Passed

Where nnnn is the amount of RAM in kilobytes successfully tested.

nnnn Cache SRAM Passed

Where nnnn is the amount of system cache in kilobytes successfully tested.

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nnnn kB Shadow RAM Passed

Where nnnn is the amount of shadow RAM in kilobytes successfully tested.

nnnn kB System RAM Passed

Where nnnn is the amount of system RAM in kilobytes successfully tested.

One or more I2O Block Storage Devices were excluded from the Setup Boot Menu

There was not enough room in the IPL table to display all installed I2O block-storage devices.

Operating system not found

Operating system cannot be located on either drive A: or drive C:. Enter Setup and see if fixed disk and

drive A: are properly identified.

Parity Check 1 nnnn

Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If

it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A

parity error indicates that some data has been corrupted.

Parity Check 2 nnnn

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it

cannot locate the address, it displays ????.

Press <F1> to resume, <F2> to Setup,

<F3> for previous

Displayed after any recoverable error message. Press <F1> to start the boot process or <F2> to enter

Setup and change the settings. Press <F3> to display the previous screen (usually an initialization error

of an Option ROM, i.e., an add-on card). Write down and follow the information shown on the screen.

Press <F2> to enter Setup

Optional message displayed during POST. Can be turned off in Setup.

PS/2 Mouse:

PS/2 mouse identified.

Run the I2O Configuration Utility

One or more unclaimed block storage devices have the Configuration Request bit set in the LCT. Run

an I2O Configuration Utility (e.g. the SAC utility).

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System BIOS shadowed

System BIOS copied to shadow RAM.

UMB upper limit segment address: nnnn

Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of

the BIOS which can be reclaimed by a virtual memory manager.

Video BIOS shadowed

Video BIOS successfully copied to shadow RAM.

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MS-DOS Messages

The MS-DOS operating system may display a warning or error message if it encounters a problem with

a command in the CONFIG.SYS or AUTOEXEC.BAT file, or a command that you entered at the DOS

prompt. Following are a few of the most common MS-DOS messages.

Bad command or file name

A command was entered that is spelled incorrectly or does not exist on the computer.

Invalid media type reading drive X (where X is any drive letter)

Abort, Retry, Fail?

The media may not be formatted. Press a to abort, then format the card using the MS-DOS Format

command, or from Windows using the Format Disk command.

Invalid drive specification

You tried to access a drive that does not exist. This can happen if you try to access drive D, but the

media is not loaded. Report this error to your supervisor or help desk.

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Non-System disk or disk error

Replace and press any key when ready

This can occur if media is in the card socket and you restart the computer. Remove the media, and then

press any key.

Not ready reading drive X (where X is any drive letter)

Abort, Retry, Fail?

Make sure that the media is inserted fully into the card socket, then press r to retry.

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Windows Messages

Windows messages are typically self-explanatory. (See Appendix B Troubleshooting, for more

information).

Application Messages

Both MS-DOS and Windows applications may display messages if a warning or error condition occurs.

Refer to the online Help or other documentation for the application that generated the message.

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Troubleshooting

This section is designed to help you determine and fix problems you might encounter while operating

the GoBook Pro computer. Try the following things in order:

GoBook Pro Help

A. Error Messages Topics

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lFirst look through the categories in this section for a solution.

lIf you don’t find a solution for your situation here, try one of the resources listed below.

lIf you are having a problem with a computer application , use the online Help that comes with the

application to find a solution.

lIf you still cannot resolve your problem, contact the help desk at your organization.

Applications

My application locks up, acts strangely, or produces a General Protection Fault (GPF) error

lIf you’ve tried to resolve the problem and your application still doesn’t respond, you may need to

restart your computer as described below.

To reboot your computer, select Start, Shut Down, Restart, or press CTRL+ALT+DEL twice.

If the computer does not restart, the keyboard may be locked up. Reset the computer by holding

down the two mouse buttons for at least 10 seconds and then release the buttons.

lThe data on the hard disk could be corrupted. Run SCANDISK.

lWindows is out of memory/resources. Exit Windows and restart Windows.

Communications programs such as HyperTerminal, or Procomm Plus don’t seem to work or they lock

Windows

lWhen you first try to use HyperTerminal or similar application, the system responds with a

message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

lVerify with your company that your computer has an internal modem installed.

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GoBook Pro Help

B. Troubleshooting Topics

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Batteries

The battery does not charge

lTo prevent possible damage to the battery, the system will not allow a charge if the battery

temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge

the battery in a location with a moderate temperature of around 20°C (68°F).

lIf possible, turn off the computer while the battery is charging.

lIf the battery is new or has been stored for a week or more, follow this procedure:

1. Make sure the computer is turned off.

2. Remove the battery.

3. Connect the AC adapter to the computer and an AC wall outlet, and then turn on the computer

by pressing the FN+ON (spacebar).

4. Reinstall the battery.

5. Allow the system to remain idle for one hour with the AC adapter connected to the computer.

The Charging LED activity indicator blinks when the battery starts charging.

6. If the battery still fails to charge after an hour, remove the battery, wait several seconds, and then

install it again.

If the battery does not begin charging within several minutes, return the unit for service.

The batteries take much longer than seven hours to charge

lUnder moderate temperatures, about 21°C (70ºF), the computer’s battery takes approximately 4

to 5 hours to completely charge. Under extremely cold or hot temperatures, however, the battery

can take up to 16 hours to fully charge.

The batteries don’t last very long

lAs your battery ages, the maximum capacity that it can hold naturally decreases, and even the

best maintained batteries eventually need to be retired. Consider replacing the battery if you are

not getting the usage you need from it.

GoBook Pro Help

B. Troubleshooting Topics

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The gas gauge isn’t full after charging the battery

lThis may indicate that the charging process terminated prematurely.

The gas gauge reads “full,” but the indicator light is still On

lIf you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The

charging process may continue even if the gas gauge reads full. External power can be removed

because the battery is virtually full.

My battery seems to have less and less capacity

lOver time as your battery ages, the maximum capacity that it can hold naturally decreases, and

even the best maintained batteries eventually need to be retired. Consider replacing your battery if

you are not getting the usage you need from it.

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Display

The display performance is slow

lThe temperature may be too cold. Move the computer to a warmer operating environment.

I can’t read the display

lAdjust the backlight .

lThe automatic power-saving mode may have shut off (suspended) the computer. Press FN+ON

(spacebar) to resume.

The underlined, inverse, and hypertext characters are difficult to read on the screen

lChange the color scheme. From the Start Menu select Settings, Control Panel, choose Display,

and then click the Appearance tab to make changes to the color scheme.

GoBook Pro Help

B. Troubleshooting Topics

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lMake the online hypertext jumps black by adding the line JumpColor=0,0,0 to the [Windows

Help] section of WIN.INI.

I can’t see the cursor while using the DOS editor

lPress FN+insert to change from insert mode to overwrite mode to enable a block cursor. When it

defaults to insert mode, the DOS editor uses an underline cursor which is less visible than the

block cursor for overwrite mode.

The display appears to have random pixels darkened after scrolling

lContact your supervisor or your organization’s help desk for information about correcting this

problem.

I changed my display resolution, but I see no difference on the screen

lTry restarting your computer for the changes to take effect.

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Hard Disk

The hard disk will not spin up so the computer can’t boot up

lThis occurs if the unit is exposed to extreme low temperatures. This is not a hardware failure

associated with the hard disk . Allow the computer to warm to room temperature.

I can’t save files because the disk is full

lReport this situation to your supervisor or your organization’s help desk.

Diskette Read Error

lAny card in the PC card socket except for a properly formatted memory card will cause this error

since it is trying to read the PC card.

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B. Troubleshooting Topics

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I/O Ports

I can’t access a serial port

lMake sure another application is not using the same port .

lMake sure the correct COM port is selected in your application. Refer to the online Help for your

application.

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Keyboard

Something unexpected happens when I press a key

lYou may have pressed a key combination that performs a Windows function. Make sure you are

pressing the correct keys for the application you are running.

Incorrect characters appear on the screen when I press certain keys

lYou may be in NUM LOCK mode. Press FN+NUM LOCK to toggle NUM LOCK mode off.

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B. Troubleshooting Topics

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B. Troubleshooting Topics

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Landline Modems

The modem doesn’t work

lWhen you first try to use HyperTerminal or similar application , the system responds with a

message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

lMake sure the communication settings are correct in your application. Refer to the online Help

for your application.

The modem doesn’t dial a number

Check these things:

lIf you are using an external modem, make sure the cables are attached correctly.

lMake sure your communications parameters are correct in your application. Refer to the online

Help for your application.

The modem dials and receives an answer but does not establish a connection

lYou may have incorrect parameters selected for your application to talk with the remote modem.

Refer to the online Help for your application.

lYou may need to adjust your modem’s baud rate or protocol selection.

Communications programs such as HyperTerminal or Procomm Plus don’t seem to work or they lock

Windows

lIf you are using the internal modem, be sure to specify the proper communications port .

lWhen you first try to use HyperTerminal or similar application, the system responds with a

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message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

The modem dials and the answering modem generates tone, but our modem does not begin the training

sequence to establish a connection

Although the problem may appear to originate from the computer, the source of the problem is the

answering modem.

lTry setting up the answering modem to generate the correct V.22 tone, which can usually be

done by sending an AT command to the modem.

lAdd %!1300AO to the initialization string. If used, this command must be sent immediately

before the command to dial the desired phone number and sent again before re-dialing the number

since the modem will default to the original setting at the end of the session.

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Miscellaneous

The computer shuts off unexpectedly

lThe computer has entered suspend mode . Press a key to turn it back on.

lThe battery capacity may be low. Connect external power to charge the battery, or replace the

battery with a fully charged one.

The speaker volume is too high or too low

lIncrease the volume by pressing FN+F7; decrease the volume by pressing FN+F6.

The computer won’t turn on

lThe battery may not be installed properly, or it may not be fully charged. Make sure a fully

charged battery is properly installed.

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lConnect external power to charge the battery if it is not charged.

lIf you are using the AC adapter , check the electrical outlet you are using to make sure it is

working properly.

lIf the GoBook Pro computer does not turn on, restart the computer by holding down both mouse

buttons for at least 10 seconds and then release the buttons.

The computer won’t turn off

lPress and hold the FN+Q keys.

The computer enters suspend mode too quickly

lWhen there is no activity for a period of time, the computer turns off or enters suspend mode. To

extend this time, use the Power Management program and increase the non-activity time to enter

suspend.

The computer doesn’t automatically suspend

lCheck to make sure the COM ports are off. For example, exit any application that uses COM

ports.

lMake sure external power is not connected. Depending on power settings, some systems will not

suspend automatically when they are connected to external power.

The system date and time are incorrect

lReset the correct date and time by choosing the Date/Time icon from Control Panel and making

the appropriate changes.

I receive an “out of memory” error message

lToo many applications may be running at the same time. Close applications you don’t need.

lRun MS-DOS applications in full screen rather than a window. Press ALT+ENTER to toggle

between full screen and window mode.

lIf you’re using desktop wallpaper, set wallpaper to None. To do this, choose Display from

Control Panel and make the appropriate change.

lMake sure you have enough space on your hard disk . Contact your supervisor or your

organization’s help desk for assistance.

lSet up a permanent swap file. Contact your supervisor or your organization’s help desk for

assistance.

Holding down the two mouse buttons to reset the computer doesn’t always work

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lTry resetting the computer again. If this doesn’t work, remove all power, and allow the unit to

remain idle for ten minutes. After ten minutes, connect external power and retry.

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Mouse

I have difficulty double-clicking the mouse fast enough

lFrom the Start Menu, select Settings, Control Panel, and then choose Mouse. The Buttons tab

contains the setting for the double-click speed.

I can’t see the mouse pointer

lThe mouse pointer may be off the screen. Move the mouse until it reappears on the screen.

lFrom the Start Menu, select Settings, Control Panel, and then choose Mouse. The Motion tab

contains settings for the mouse speed and muse trails.

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PC Cards

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B. Troubleshooting Topics

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I can’t remove the PC card

lPress the ejector button located inside the PC card door on the side of the computer. The button

will pop out. Press the ejector button again to eject the PC card. Slide the card out.

lIf the ejector button malfunctions when you press it, release the button and then press it again.

Diskette Read Error

lAny card in the PC Card socket except for a properly formatted memory card will cause this error

since it is trying to read the PC Card.

The system does not recognize the PC Card CD-ROM when it is inserted into the PC Card socket

lThere is a delay of 10 to 15 seconds before the CD-ROM drive is recognized.

lDrivers may not be installed. Contact your organization’s help desk for assistance.

The computer locks up when I remove the PC card

lBefore you remove the card, select the PC card icon in the system “tray” area of the screen (near

the clock in the lower right corner), and choose “Stop [card name] card.”

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Pen/Touch Screen

When I try to use the stylus on my touch screen, nothing happens

lIf you cannot select objects accurately with the stylus, you may need to recalibrate the touch

screen.

To calibrate the touch screen

1. From the Start Menu, select Programs, UPDD, and then choose Calibrate.

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2. Follow the instructions on the screen to calibrate the touch screen.

The touch screen display warps or pillows in high humidity

lThe computer remains functional; however, moving the computer to a more suitable environment

will allow the display to recover.

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Wireless Modems

How can I tell if my CDPD radio is working?

Try the following procedure:

1. From the Start Menu, select Programs, then “Sierra Wireless”, then “Aircard3XX”, then

“WirelessExpert”

2. Press the Next Button

3. If you encounter an error message, follow the on screen instructions.

4. Verify or enter the correct NEI (Network IP address) and DNS (Domain Name Server IP

address) for your CDPD network registration

5. Press the Next Button. WirelessExpert then automatically perform a series of tests. If a red X is

displayed in any check box, then an error resulted from that test.

6. If a red X is displayed in the check box next to “Scan for Valid CDPD channel” then your CDPD

radio cannot “hear” the cellular network. You are either out of RF coverage or have a RF

performance problem. Check your RF coverage and antenna position. Press Back to repeat test.

7. If a red X is displayed in the check box next to “Register with CDPD Network” then your CDPD

radio failed to register with the network. Check your CDPD network registration status with your

CDPD provider. Press Back to repeat test

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8. If a red X is displayed in the check box next to “Ping the network” then your CDPD radio cannot

deliver a packet to itself through the CDPD network. Check with your CDPD network provider

to verify your NEI and DNS are correct. If your NEI and DNS are correct, you may be at the

edge of RF coverage or have a RF performance problem. Check your RF coverage and antenna

position. Press Back to repeat test.

9. If a green check is displayed in all three of the above check boxes, then your CDPD radio is

working properly. If you continue to have CDPD communication problems, check with your

application support personnel to investigate your networking and application setup.

How can I tell if my ARDIS/MOTIENT or RAM/BSW/Cingular radio is working?

lEnable a RIM Radio communication session

1. From the Start Menu, select Programs, Communications, then Terminal.

2. Double-click the “Make a new session” icon to bring up the Session Properties dialogue box. On

the Communications Tab, enter a name for the session, select modem “RIM Radio on COM4”,

then click the configure button.

3. Under the Device Properties Port Settings tab, check Manual Dial and configure the Connection

Properties as follows:

4. Click OK to save these settings and return to Session Properties.

5. Enter any digit in the Telephone Number block and click OK, then click OK again. This will

bring up the Connection Dialing status window for your terminal session. In this box you will see

an OK and a X box in the upper right hand corner. Click OK. The terminal session will come up

again with a question mark (?) and an X.

6. Type “menu” (entered keys will not be displayed) at the cursor to enter the diagnostic screen and

view options for the session. The diagnostic will establish communications with the RF Modem

and begin updating.

Q – Quit the diagnostic and reset the radio. (ARDIS/MOTIENT & RAM/BSWD)

H – Displays RF Modem firmware and date. (ARDIS/MOTIENT & RAM/BSWD)

I – Toggle interactive Serial Mode Enabled. (RAM/BSWD)

B – Displays RF Modem battery level (Displayed as a percentage - inaccurate). (ARDIS/

Baud Rate 9600

Data Bits 8

Parity None

Stop Bits 1

Flow Control Hardware

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MOTIENT & RAM/BSWD)

R – Displays RSSI level in dBuV (dBuV - 107 = dBm). (ARDIS/MOTIENT & RAM/BSWD)

D – Displays RF Modem system status. (ARDIS/MOTIENT & RAM/BSWD)

P – Ping, which can be used to send a system check to yourself. (ARDIS/MOTIENT & RAM/

BSWD)

N – Set the current network. (ARDIS/MOTIENT & RAM/BSWD)

7. Select an option from the menu for your session. For troubleshooting purposes, D, R, and P will

generally establish if the RF Modem is functional.

Displaying RF Modem system status verifies that the computer can communicate with the RF

Modem through the terminal application and allows the display of RF Modem specific

information. Entering “D” will result in a display similar to the one below:

LLI=880C746 RSSI=21%-94 dBuV Battery Level=40% Network=ARDIS

Contact=Yes Protocol=MDC Power Save=Enabled Rx/Tx Enabled/Enabled

Radio Chan=2183 Base ID=C2/01/13/13

Monitoring Receive Signal Strength Indicator (RSSI) level establishes connectivity within the coverage

area. Entering “R” will result in a display similar to the one below:

Updating RSSI Level

RSSI=21% -94 dBuV

Pinging a unit by sending a message to itself through the network confirms the network connectivity.

Entering “P” will result in a display similar to the one below:

Ping: Sending SDU to yourself

PING: STATUS SDU has been sent

Received SDU from 8800C746 - length 42

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General Dynamics Itronix IX250RIM902 User Manual Help

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