General Dynamics Itronix IX250RIM902 Rugged Laptop PC with RIM 902 Mobitex Radio Modem User Manual GoBook
General Dynamics Itronix Corporation Rugged Laptop PC with RIM 902 Mobitex Radio Modem GoBook
Contents
- 1. Users Manual
- 2. IX550 Users Manual
Users Manual
GoBook Users Manual Identification GoBook (IX250) User’s Manual September 2000 · Revision 001 Copyright Notice © Copyright 2000 Itronix Corporation. All rights reserved. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any other language or computer language in whole or in part, in any form or by any means, whether it be electronic, mechanical, magnetic, optical, manual, or otherwise, without the prior written consent of Itronix Corporation, South 801 Stevens Street, Spokane, Washington 99204. Disclaimer This document is printed in the U.S.A. Itronix Corporation reserves the right to revise the manual and make periodic changes to the content without a direct or inferred obligation to Itronix to notify any person of such revision or changes. Itronix Corporation does not assume responsibility for the use of this manual, nor for any patent infringements or other rights or third parties who may use the manual. This document contains valuable trade secrets and proprietary information of Itronix Corporation. This product is available for purchase under the terms of the Itronix Hardware Purchase and Software License Agreement. Itronix hardware products may be reconditioned, or be manufactured from parts and components that may be new, used, rebuilt, or recycled and in some cases, the hardware product may not be new and may have been previously installed. In any event, Itronix warranty terms apply. Trademark Notice Itronix is a registered trademark of Itronix Corporation. Microsoft, MS, Windows, and MS-DOS are registered trademarks of Microsoft Corporation. IBM is a trademark of International Business Machines Corporation. ii 77-0100-001 12 September 2000 Compliance Statements The GoBook (IX250) computer has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. The GoBook (IX250) computer complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. The GoBook (IX250) computer may be connected to the telephone network using the RJ-11 jack provided. 77-0100-001 12 September 2000 iii GoBook Users Manual If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with this equipment, please contact the equipment manufacturer for repair and/or warranty information. Do not attempt repairs of this equipment yourself without obtaining manufacturer authorized parts and documentation. If the trouble is causing harm to the telephone network, the telephone company may request you remove the equipment from the network until the problem is resolved. Compliance Statement for Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. iv 77-0100-001 12 September 2000 CAUTION! Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Numbers (REN) are: GoBook (IX250) non-radio: 0.5B GoBook (IX250) ARDIS: 0.5B GoBook (IX250) RAM: 0.5B GoBook (IX250) CDPD: 1.3B NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The GoBook (IX250) computer may be connected to the telephone network using the RJ-11 jack provided. Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. In order to program this information into your fax machine, you should complete the following: This information is entered through the FAX application software you have installed. Consult your FAX software documentation for instructions about entering this information. 77-0100-001 12 September 2000 GoBook Users Manual Warnings and Cautions WARNING It is important that only authorized Itronix personnel attempt repairs on Itronix equipment as this might void any maintenance contract with your company. Unauthorized service personnel might be subject to shock hazard on some Itronix equipment if removal of protective covers is attempted. The product you have purchased is powered by a rechargeable battery. The battery is recyclable and, under various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Do not crush the battery or place it in a fire. Check with your local solid-waste officials for details on recycling options or proper disposal. CAUTION Internal components of the GoBook (IX250) computer will be damaged if exposed to contaminants. When dust covers, the PC card door, or the battery door are open on the computer, shield the unit from all contaminants such as liquids, rain, snow, and dust. WARNING “In order to comply with the FCC RF exposure requirements this device must be operated with a minimum seperation distance of 4 cm between the user/nearby persons and the antenna in its intended vertical operating position.” “The antenna location is fixed in the upper right edge of the display screen and is not to be relocated” “The equipment has been approved to [Commission Decision “CTR21”] for pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between individual PSTNs provided in different countries the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. vi 77-0100-001 12 September 2000 Safety Information The following safety symbols are used in this manual to indicate potentially dangerous situations. Do not proceed beyond a WARNING or CAUTION symbol until the indicated conditions are fully understood and met. 77-0100-001 12 September 2000 vii GoBook Users Manual Contents SECTION 1 GETTING STARTED 1 Introduction 2 Unpacking Your System 2 Precautions Checklists 4 Features 5 The First Time. . . 6 Connecting the AC Adapter 6 Installing the Battery 7 Turning the Computer On and Off 8 Adjusting the Volume 8 Calibrating the Touch Screen 9 Startup Problems? 11 SECTION 2 GETTING FAMILIAR WITH YOUR COMPUTER Introduction 13 14 Individual Parts 15 17 LED Activity Indicators 19 LED Power / Radio Indicators 20 viii 77-0100-001 12 September 2000 Keyboard Basics 21 Restarting the Computer 21 Primary Keys 21 Arrow Keys 23 Function Keys 24 Numeric Keypad 24 Touchpad 24 General Guidelines 26 Scrolling Buttons 27 Connecting an External Keyboard or Mouse 27 Disk Drives 27 The PC Card Slot 30 Connecting to an External Monitor 31 SECTION 3 MAKING CONNECTIONS 33 Making Connections 34 Rear Connectors 35 Left Side Connectors 37 Right Side Connectors 38 SECTION 4 IF YOU HAVE A WIRELESS MODEM 39 Introduction 40 Before You Start: Register! 40 Registering Your Wireless Modem 40 77-0100-001 12 September 2000 ix GoBook Users Manual Wireless Modem LED Status 42 Installing Your Wireless Modem Software Using Your Wireless Modem 44 46 SECTION 5 POWER MANAGEMENT 49 Power Management 50 Battery Calibration 50 Monitoring Battery Power 51 Low Battery Alarms 51 Battery Charging 52 Power Saving Modes 52 Suspend Mode 53 Initiating Suspend Mode 54 Power Button Settings 54 When to Replace the Battery 55 Heat Considerations 56 SECTION 6 CUSTOMIZING YOUR BIOS SETTINGS 57 Using the BIOS Setup Utility 58 BIOS Setup Menu 58 Starting the BIOS Setup Utility 58 The Main Menu 59 Navigating and Entering Information in BIOS 60 77-0100-001 12 September 2000 Standard CMOS Setup 61 Standard Feature Description 62 Advanced CMOS Setup 64 Power Management 66 Peripheral Setup 68 Auto-Detect Hard Disk 70 Change Supervisor Password 71 Change User Password 71 Auto Configuration with Optimal Settings 71 Exiting and Saving 72 SECTION 7 OPTIONAL EQUIPMENT AND ACCESSORIES 73 Vehicle Adapter 74 Vehicle Cradle 75 PRECAUTIONS 76 Charging Batteries 76 Communicating with Other Devices 77-0100-001 12 September 2000 77 xi GoBook Users Manual Surge Protection 80 Selecting the Right Surge Protection 81 Selecting the Right Equipment 82 SECTION 8 MAINTENANCE AND STORAGE 83 Introduction 84 Touch Screen Care 84 Hard Drive Care and Handling 85 Internal Hard Drives 85 External PC Card Hard Drives 86 Battery Maintenance and Storage Maintaining Batteries 87 Storing Batteries 87 87 Computer Maintenance and Storage 88 Maintaining Your Computer 88 Storing Your Computer 90 APPENDIX A ERROR MESSAGES Introduction 91 92 POST Messages 92 MS-DOS Messages 98 Windows Messages 100 Application Messages 100 xii 77-0100-001 12 September 2000 APPENDIX B TROUBLESHOOTING 101 What to Try First 102 For More Help 102 Common Solutions to Common Problems 103 Applications 104 Batteries 105 Cellular Modem 109 Display 109 Hard Disk 111 I/O Ports 111 Keyboard 112 Landline Modems 113 Miscellaneous 117 Mouse 121 PC Cards 121 Pen/Touch Screen Wireless Modems 123 123 APPENDIX C GLOSSARY 127 INDEX 77-0100-001 12 September 2000 133 xiii GoBook Users Manual xiv 77-0100-001 12 September 2000 SECTION 1 Getting Started Introduction 2 Unpacking Your System 2 Precautions Checklists 4 Features 5 The First Time. . . 6 Connecting the AC Adapter 6 Installing the Battery 7 Turning the Computer On and Off 8 Adjusting the Volume 8 Calibrating the Touch Screen 9 Startup Problems? 11 GoBook Users Manual Introduction Congratulations on your purchase of the Itronix GoBook computer! Your new GoBook features the most innovative advances in portable computing technology. It combines state-of-the-art ergonomics with a rugged, durable architecture to provide you with a notebook computer that is compact, powerful, rugged and easy to use. Designed for a wide range of general, business, and personal productivity applications, the GoBook is an ideal choice for use in the office, or on the road. For maximum expandability without compromising portability, the GoBook accommodates a number of modules, including CD-ROM/DVD/FDD drives, and one PC card slot. The high capacity hard disk drive provides you with plenty of storage space for multimedia files and applications. The GoBook features a standard 87-key Nitevue® keyboard (89-key international). The high-resolution 12.1-inch touch screen LCD panel provides clear and crisp viewing with touch screen convenience. This User’s Guide contains all the information you need to set up and use your new GoBook. It describes all the features of the GoBook in an easy-to-read yet thorough manner. Unpacking Your System Inside your packaging you will find: • • • • • Itronix GoBook computer Power cord AC adapter Battery Stylus and Tether 77-0100-001 12 September 2000 Section 1. Getting Started • GoBook User’s Manual You may have additional components or peripherals if you ordered these items separately. Check your packing slip for a complete list of items included in your package. Precautions You can use your computer under a wide range of environmental conditions. However, to ensure long use and continued high performance, consider the following factors when setting up your computer: • Follow all warnings and instructions noted in this documentation and in the Windows Help program. • The first time you use your computer, we recommend that you carefully read Section 5 Power Management to familiarize yourself with some battery basics to ensure optimum battery performance • Unplug the computer from the power outlet before cleaning. Use a damp cloth for cleaning. Do not use aerosols, solvents, or strong detergents • Slots and openings in the system cabinet are for ventilation purposes. Do not block or cover these openings or the system could overheat • On the bottom of the GoBook, there is a label with information on the power requirements of this system. These requirements must be followed. If you are unsure of your local power supply, consult your dealer or local Power Company • Do not step on or place anything on the power cord • If you use the computer with an extension cord, ensure that the total ampere ratings of all the devices sharing the extension do not exceed the rating of the extension cord or the rating of the wall outlet • Never push foreign objects into the computer through any of the slots or openings. Dangerous voltages are present, which could cause electric shock or fire, or damage sensitive components • For best results, use a power strip with a built-in surge protector. Do not use inferior extension cords as this may result in damage to your computer 77-0100-001 12 September 2000 GoBook Users Manual Checklists After opening the package, carefully inspect the contents. If any of the items is missing or appear damaged, contact your dealer. The shipping carton should contain the following: STANDARD • • • A GoBook computer An internal battery An AC adapter with power cord • • Stylus and Tether This User’s Manual OPTIONS The following items are normally optional, but some vendors may include them in the standard package. Some items may not be available in some countries, or some vendors may choose not to carry all the items. • • • • • Floppy disk drive CD-ROM drive DVD-ROM drive Additional Li-Ion battery pack (3000 mAHr) Shoulder Strap Caution When purchasing any of the accessories listed above, purchase only those accessories that are approved for use with your computer. The above accessories are proprietary items. Your system vendor can obtain these 77-0100-001 12 September 2000 Section 1. Getting Started approved accessories. If you use items that are not approved for use with this computer, you may cause your computer to malfunction, or to emit or receive electro-magnetic radiation in excess of local regulations. For non-proprietary accessories such as PC Cards or printers, ensure that the accessory functions properly in your computer before making the purchase. Your system vendor may be able to recommend reliable brands and models. Features High Capacity Hard Disk Drive The computer has a high capacity hard disk drive, enabling you to install your favorite programs and store large multimedia files. Full Array of Ports and Connectors Your computer includes standard ports for connecting to peripherals such as printers and monitors. Additional ports allow you to add many other peripherals. Large SVGA LCD Your computer has a large, easy to view SVGA LCD panel. Built-in Stereo Speakers and Microphone The stereo speakers and internal microphone enable you to run a variety of multimedia applications. Function Keys Function keys give you easy control of power management, audio, and your monitor. 77-0100-001 12 September 2000 GoBook Users Manual Where to Look For Information About Your Computer This User’s Manual describes the key elements of your computer. New users can find a simple step-by-step orientation in the Quick Start section of this chapter. About Windows The Windows Manual provides an overview of the Windows operating System. Windows Online Help, found on the Start menu, offers extensive Windows assistance. Welcome to Windows offers an online orientation for new Windows users. Find it in: Start/Programs/Accessories/System Tools. The First Time. . . Using your computer for the first time involves: • Connecting the AC adapter to the computer • Installing and charging the battery Connecting the AC Adapter To connect the AC adapter 1 Connect the AC adapter power cord to the AC adapter 2 Connect the AC adapter to the power jack at the rear of your computer. 77-0100-001 12 September 2000 Section 1. Getting Started 3 Connect the AC adapter power cord to an AC outlet. 4 Lift the display to open the LCD. 5 Open the LCD panel to a comfortable viewing angle. 6 Press the power button to turn on the power. Note When the battery is installed, see Installing the Battery below, it starts charging automatically. At moderate temperatures, approximately 70° Fahrenheit (21°C), the battery will be fully charged in four to six hours. In warmer or cooler temperatures, the battery can take much longer to fully charge. Refer to Section 5 Power Management for additional information. Installing the Battery Make sure the computer is sheltered when you install the Lithium Ion battery; the computer is not weather sealed until the battery door is properly installed. The battery should be fully charged before you operate the unit on battery power. To get the most from your battery, follow the guidelines in Section 5 Power Management. To install the battery 1 Remove the battery door. 2 Align the battery connectors and place the battery in the computer. 3 Replace the battery door and rotate the door latches to secure the door. 77-0100-001 12 September 2000 GoBook Users Manual Turning the Computer On and Off You can operate the computer while the battery is charging, or on external power. To turn on the computer • Press the ON/OFF button once, and then give the system time to respond. To turn off the computer 1 From the Start menu, click Shut Down. 2 Select the Shut Down from the Shut Down Windows screen, then click OK. If you need to leave the system for a short time, or if you want to conserve battery power, you can suspend the computer by pressing FN + F3, see Section 5 Power Management for additional information. Add Note defining Suspend to Ram vs Suspend to Disk here! CAUTION Shutting down the computer improperly could result in lost or corrupted data. Adjusting the Volume Volume for the computer is adjusted by using function key combinations. • • • FN + F8 increases the volume FN + F9 decreases the volume FN + F10 mutes the volume You can also adjust the volume with the Windows volume control applet, which is located on the taskbar. NOTE Adjusting the volume using the function keys produces only a slight change with each press. It may take several presses to increase or decrease the volume to a level that you desire. 77-0100-001 12 September 2000 Section 1. Getting Started Calibrating the Touch Screen Your GoBook computer has a touch screen display. Follow the guidelines below to calibrate the touch screen for optimum use. Calibrating the touch screen To calibrate the touch screen click the Start menu, select Programs, UPDD, and then select “Calibrate”, which opens the touch screen calibration program. CAUTION • Always use an approved stylus. • Never use sharp, hard, or abrasive implements on the touch screen such as ball point pens, pencils, or keys. They could damage the screen. • To clean the touch screen panel, apply a household glass cleaner to a soft, clean, dry cloth and wipe the screen. Calibrating the touch screen involves touching and releasing on the crosshair with the stylus on your screen. This action aligns the background image with the screen. NOTE If you cannot select objects accurately with the stylus you may need to re-calibrate the touch screen. This can be accomplished by revisiting the procedure above. 77-0100-001 12 September 2000 GoBook Users Manual Adjusting the Screen You can adjust the display brightness for better viewing. Use the following keys to make adjustments: To Do This... Press Lighten the display Darken the display SHIFT+F7 SHIFT+F6 Setting the Date and Time To set the date and time 1 Click the Start button, select Settings, select Control Panel, and double-click the Date / Time icon. 2 From the Date / Time Properties menu, make changes to the Time and Date, and then close this screen by clicking OK. 10 77-0100-001 12 September 2000 Section 1. Getting Started Startup Problems? If your computer does not operate, try these solutions. • • • • Connect the AC adapter to charge the battery if it is not charged. If the AC adapter is connected, make sure the electrical outlet you are using works. Check to make sure the battery is installed and charged properly. If the battery doesn’t begin charging, remove the battery, connect the AC adapter, and turn on the computer by pressing ON. Reinstall the battery. The indicator light is solid while the battery is charging. The Appendix B Troubleshooting section of this manual lists additional solutions you can try. 77-0100-001 12 September 2000 11 GoBook Users Manual 12 77-0100-001 12 September 2000 SECTION 2 Getting Familiar with Your Computer Introduction 14 Individual Parts 15 17 LED Activity Indicators 19 LED Power / Radio Indicators 20 Keyboard Basics 21 Restarting the Computer 21 Primary Keys 21 Arrow Keys 23 Function Keys 24 Numeric Keypad 24 Touchpad 24 General Guidelines 26 Scrolling Buttons 27 Connecting an External Keyboard or Mouse Disk Drives 27 The PC Card Slot 30 Connecting to an External Monitor 31 27 GoBook Users Manual Introduction The GoBook computer is a ruggedized, weather-sealed laptop computer system built for the demanding environment of the mobile worker. Designed for use by mobile workforces, this computer is one of the most practical work tools for collecting, managing, and communicating information in the field. The following pages describe the external and internal features of your GoBook computer. 14 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Individual Parts The following diagrams and descriptions provide an overview of your GoBook computer. Front View 1 Touch screen display 2 Touchpad buttons 10 3 Scrolling button 4 Speakers 5 Power / Radio indicators 6 Touchpad 7 Nitevue™ Keyboard 8 Internal Microphone 9 Activity indicators 10 On / Off power button 77-0100-001 12 September 2000 15 GoBook Users Manual Back View 1 Cooling fan 2 Power jack 3 15-Pin VGA port 4 25-Pin parallel port 5 9-Pin serial port 6 PS2 port 7 RJ-11 modem jack 8 RJ-45 network jack 9 USB port 16 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Left Side View 1 PC Card door 2 Microphone jack 3 Audio jack Right Side View 1 Media bay – CD, DVD, or Floppy disk 2 Radio bay – CRMA (under Media bay) 3 Cooling fan 4 Security slot 77-0100-001 12 September 2000 17 GoBook Users Manual Bottom View 1 Battery Access Panel 2 Memory / mini-PCI modem / Lan CTO panel 3 RF adapter CTO panel 4 BIOS / Real Time Clock battery CTO panel 5 Cradle contact CTO panel 6 ID / Serial Number label 18 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer LED Activity Indicators The activity indicators above the keyboard and below the touchpad light up when a particular function of the computer is active. Each indicator is marked with a symbol. Need new Picture of LED Indicators! Icon Function Description HDD The computer is accessing the hard disk. CD-ROM drive The computer is accessing the CD-ROM, the DVD-ROM, or the Floppy drive. Number Lock The keyboard is in Num Lock mode. Caps Lock The keyboard is in Caps Lock mode. Scroll Lock The keyboard is in Scroll Lock mode. 77-0100-001 12 September 2000 19 GoBook Users Manual LED Power / Radio Indicators The case front LED’s indicate external power, unit ON/OFF, battery status, and radio ON/OFF. These indicators remain active and viewable even when the LCD panel is closed. Icon 20 Light Description Green External power is connected to the unit. LED off External power is not connected to the unit. Green Power is ON Flashing Green Suspend to RAM, or suspend to disk (??) Green Battery charging LED off No battery / battery fully charged (will always be OFF without external power connected to the unit) Green Radio is ON Flashing Green Message waiting LED off Radio Off 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Keyboard Basics The keyboard on the GoBook computer looks much like the keyboard of a typewriter and operates in almost the same way. While typewriter keys put characters on paper, the keys on the laptop enter characters in the computer and perform certain functions, depending on the application or program. Typing skills are helpful but are not essential because typing short commands or responses is easy. The GoBook computer features: • 87-key US / UK keyboard; 89-key international keyboard • Twelve function keys, F1-F12 • Embedded numeric keypad • Mouse keys and cursor control keys Restarting the Computer Press… To do this CTRL+ALT+DEL Reboot the computer. Primary Keys Key Description ALT The ALT (alternate) key is used with other keys to perform special tasks. Pressing CTRL+ALT+DEL resets the computer, processing stops and the computer attempts to restart the operating system. 77-0100-001 12 September 2000 21 GoBook Users Manual ALT GR The ALT GR key, a special function key found on the 89-key international keyboard, when pressed and held, allows you to use characters in the bottom right of a three character key. BACKSPACE The BACKSPACE key, sometimes represented on the keyboard as a left arrow, moves the cursor one position to the left. The character to the left of the cursor is erased. On the 89-key international keyboard the key to the right of the BACKSPACE key is also designed to move the cursor one position to the left. The character to the left of the cursor is erased. If other functions are designed for this key, the key will be printed with the appropriate legend. CAPS LOCK Pressing the CAPS LOCK key one time locks keys A through Z in the UPPER CASE position. Pressing the CAPS LOCK key again returns the letters to lower case. While in the upper case mode, pressing the SHIFT key results in lowercase characters when entered. You still have to use the SHIFT key to display characters located on the upper portion of the keyboard. For example, press SHIFT+8 to type an asterisk (*), even when the CAPS LOCK key is activated. The CAPS LOCK activity indicator is on when the keyboard is in CAPS LOCK mode. 22 Key Description CTRL The CTRL (control) key works with other keys to perform a variety of functions. ENTER The ENTER key signals the computer that you have completed your entry. This is your way of telling the computer to process the information that you have entered. ESC The ESC (escape) key cancels the current line if you are working in DOS. In some DOS applications, pressing the ESC key backs you out of your last menu selection. In Windows, the ESC key allows you to exit a pop-up window or message box. PRT SC In Windows, pressing the PRT SC (print screen) key copies the current screen or window to the clipboard so you can paste it into documents. Pressing ALT+PRT SC key copies the 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer active window to the clipboard. SHIFT The SHIFT key changes the keys A through Z to the UPPER CASE position. When you press an alphabetic key, the character appears as a capital letter. When you press SHIFT with other keys, the characters on the upper part of the keys appear. For example, pressing SHIFT+7 displays an ampersand (&). FN Function. Some special keys have been established to perform important tasks when pressed and held with the FN key. These keys are described later in this document. SPACEBAR Use the SPACEBAR to enter a space and move the cursor one character to the right. If you press FN and the SPACEBAR at the same time, your computer turns on. On the 89-key international keyboard the two keys to the right of the SPACEBAR are also designed to enter a space and move the cursor one character to the right. If other functions are designed for these keys, the keys will be printed with the appropriate legends. TAB The TAB key moves the cursor to the next tab stop or field. Tab stops are defined by your operating system or application program. Press the TAB key to move from one field or text box to another. Arrow Keys The arrow keys are defined by the software application. The UP ARROW key usually moves the cursor up one line. In some cases, you can use the up arrow to make selections from menus and scrollable list boxes. The DOWN ARROW key usually moves the cursor down one line. In Windows, you can use the down arrow to make selections from menus and scrollable list boxes. The RIGHT ARROW key usually moves the cursor one character position to the right. The LEFT ARROW key usually moves the cursor one character position to the left. 77-0100-001 12 September 2000 23 GoBook Users Manual Function Keys Hold the FN key while pressing the numbered function key. Function key Description FN+F1 Toggles display on/off FN+F2 Toggles between LCD/CRT displays FN+F3 Suspend to RAM/HDD FN+F6 Decreases LCD brightness FN+F7 Increases LCD brightness FN+F8 Decrease volume FN+F9 Increase volume FN+F10 Mutes the audio Numeric Keypad The numeric keypad is embedded in the keyboard area. The embedded keypad emulates the numeric keypad typically found on a full-size keyboard. It is arranged like a calculator for applications that require you to key many numbers or for use with the Calculator in the standard Windows Accessories. Touchpad The touchpad is a pressure sensitive pointing device that provides all the features of a two-button mouse. Its primary function is to move the cursor around the screen. 24 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Using Your Touchpad Clicking 1 First, place your fingers on the keyboard in the normal typing position. The touchpad is easily accessible by moving either your left or right thumb off the space bar and on to the touchpad. 2 Gently move your thumb across the pressure-sensitive touchpad in the direction you want the cursor to move. The pad detects the change in pressure and moves the cursor in the corresponding direction. 3 The touchpad offers another method of making selections in a software program. It is called double-tapping. This function corresponds to double-clicking with a mouse. Once the cursor has been moved to the object you want to select, lightly double-tap the pressure sensitive touchpad. This double-tapping on the touchpad will select the desired item and prompt the software to perform the related operation. 4 The left and right buttons located directly below the touchpad are the same in function as those on a two-buttoned mouse. Clicking these buttons makes selections, drags objects, or performs a variety of other functions depending on the software. To select an object, first move the pointer over the object you want to select, and then press the left button one time. The functions of these buttons are software specific. Double-clicking • Double-clicking is a common technique for selecting objects or launching programs from icons. Once you have moved the pointer over the object you wish to select, rapidly press the left button two times. This action is commonly referred to as “double-clicking” an object. Dragging • • Move the pointer to the desired location then press down the left button. While still holding down the left button, move the pointer to the desired location. Release the button. Move the pointer to the desired location. Tap the touchpad twice quickly as if you were double-clicking, however do not remove your finger after the second tap. Move the cursor to the desired location. Lift your finger to finish dragging. 77-0100-001 12 September 2000 25 GoBook Users Manual Adjust the touchpad settings by selecting Settings/Control Panel/Mouse/Buttons. These settings allow you to change the orientation of the touchpad from right-handed to left-handed, and fine-tune the pointer movement and timing of clicks. Touchpad Precautions The Touchpad is a pressure-sensitive device. If not properly cared for, it can be easily damaged. Please take note of the following precautions. • Do not rest heavy objects on the touchpad or the touchpad buttons. General Guidelines The mobile computer uses a Liquid Crystal Display (LCD), which is the type of screen used on many notebook and sub-notebook computers. One problem experienced on computers with an LCD display, especially in cold environments, is that the cursor seems to “disappear” whenever the mouse is moved quickly. To improve the visibility of the mouse cursor, you should: • Enable the “Pointer Trails” feature to add trailing cursors. • Use a slow or medium speed/sensitivity level. You can combine a higher level of acceleration with a slow or medium speed/sensitivity level. This will allow you to move the mouse cursor quickly by increasing your finger pressure, while still providing a finer degree of control when you apply minimum pressure. Note To change the speed of the mouse, from the Start Menu select Settings, Control Panel, and then choose Mouse to make adjustments. 26 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Scrolling Buttons If you are scrolling through a document, you may find that using the scrolling button is more restful to your hand than holding down a mouse button. The scrolling button is located between the touchpad buttons. Push the top of the button to scroll up in a document or Web page; press the bottom of the button to scroll down in a document or Web page. Connecting an External Keyboard or Mouse You can use your GoBook computer with an optional external keyboard, numeric keypad, or IBM PS/2 compatible mouse. The devices are “hot swap” capable, which means you do not have to power down the GoBook to connect these devices to the PS/2 connection located on the back of the unit. Disk Drives Your computer comes with several components for reading and writing (recording) information. The Hard Disk Drive The hard disk provides high-capacity storage and fast access. Windows and most programs are stored here. Your GoBook identifies the hard disk drive as drive C. 77-0100-001 12 September 2000 27 GoBook Users Manual The Floppy Disk, CD-ROM, or DVD-ROM Drive Your computer may come with a floppy disk drive. The floppy disk drive accepts 3.5-inch floppy disks, and is read and write capable. The CD-ROM drive is a read-only drive. It cannot be used to write data to a recordable compact disk. The CDROM drive can read data from CDs, including audio or video CDs. The DVD drive can read both DVD and CD disks. Your GoBook identifies the drive with the letter following the hard drive letter. If your hard drive is D, then the CD-ROM drive will be E. The media bay is located on the right side of your computer, as you are facing the display, and is accesable by sliding the two bay door latches, which release and open the door. Inserting a CD-ROM or DVD-ROM Disk 1 Press the button on the front of the drive to open the disk tray and pull the tray open. 2 Place the disk on the tray, label side up. 3 Place the disk on the central spindle and press gently until the disk clicks into place. 4 Slide back the tray until it clicks shut. Removing a CD-ROM or DVD-ROM Disk 1 Make sure the computer is not accessing the CD-ROM/DVD-ROM drive. 2 Press the button on the front of the drive and pull the tray all the way out. 3 Pick up the CD/DVD by the edges and remove the CD-ROM/DVD-ROM from the tray. Push the tray into the computer until it closes fully. CAUTION When the computer is reading from a CD-ROM/DVD-ROM or Floppy disk drive, the indicator light for the drive will flash. Do not attempt to remove a disk while this light is active. 28 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Changing your swappable media bay device 1 Make sure the computer is not accessing the media bay drive. 2 Slide the door latches to release the media bay door. 3 Click the “Unplug or Eject” media bay icon on the right side of the taskbar. 4 Grasp the media bay device by the removal ribbon and pull straight out until it is clear from the slot. 5 Cick OK. 6 Re-insert the next media bay device by firmly pushing it back into the slot until it clicks into place. Precautions for Handling CD-ROM/DVD-ROM Discs Keep these precautions in mind when handling CD-ROM/DVD-ROM discs. • Always hold the disc by the edges; avoid touching the surface of the disc. • Use a clean, dry, cloth to remove dust, smudges, or fingerprints. Wipe from the center outward. • Do not write on the surface of the disc. • Extremes in temperature may damage discs. Store discs in a cool dry place. • Do not use benzene, thinners, or cleaners with detergent. Only use CD-ROM/DVD-ROM cleaning kits. • Do not bend or drop the discs. • Do not place objects on top of discs. CAUTION Do not insert any foreign objects into the disc tray. Do not force the tray to open or close manually. When not in use, keep the tray closed to prevent dust or dirt from entering the drive unit. If you experience difficulty when removing a CD/DVD disc, stretch a paper clip (or use a pin or a thin metal rod) and insert it into the emergency eject hole located on the front panel. The CD/DVD disk tray should eject immediately. This procedure can also be used to remove a CD/DVD from the drive when the GoBook is powered off. 77-0100-001 12 September 2000 29 GoBook Users Manual The PC Card Slot The PC card slot can be used as an interface between your computer and a variety of communications devices, such as network adapters, SCSI adapters, fax/modems, or they can be used to provide additional data storage capacity. Your computer’s PC Card slot supports Type I, II or III PC Cards, 32-bit CardBus cards, and Zoomed Video cards. Installing a Card 1 The top side of a PC Card is usually identified with a label. Insert the card into the slot with the top up and the edge with pinhole contacts going in first. You will feel some resistance as the card slides into the back of the slot. 2 PC Cards require drivers, or a program that allows the operating system to use a specific device. Many drivers are included with Windows, but if not, you will be prompted to install the driver included with your card. 3 The computer will beep twice to indicate successful installation. A single beep means that there was a problem recognizing the card. NOTE Please read the instructions included with individual PC Cards. Some cards may be inserted with power on, while others require that the computer be turned off. Removing a PC Card 1 If a PC Card is in use, you must shut down the PC Card before removing it. 2 Click the PC Card icon on the right side of the taskbar, then click Stop. 3 Press the eject button on the PC Card slot to release the button. 4 Press again to release the PC Card. 30 77-0100-001 12 September 2000 Section 2. Getting Familiar with Your Computer Connecting to an External Monitor The GoBook has a 15-Pin VGA monitor port to connect your computer to an external monitor. Using the VGA monitor port for dual display With Windows 98, you may use an external monitor simultaneously with your GoBook’s LCD. You may also use the external monitor only and disable the LCD, or only use the LCD. 1 Locate the 15-pin VGA monitor port on the rear panel of your GoBook and connect the video signal cable from the external monitor to the monitor port. 2 Connect the monitor’s power cable to a power outlet and turn on the monitor. 3 If the new monitor has not automatically been detected and is not displaying what appears on your GoBook’s LCD screen, open the Control Panel. 4 Double-click Display. The Display Properties window opens. 5 Click the Settings tab. 6 Click the Advanced button. 7 Click the S3DuoVue tab. The screen shown at the right appears. 8 Select the CRT box to enable display on an external monitor. 9 You can also use the FN+F2 hot keys to cycle through the CRT, LCD, and CRT/LCD settings. 77-0100-001 12 September 2000 31 GoBook Users Manual 32 77-0100-001 12 September 2000 SECTION 3 Making Connections Making Connections 34 Rear Connectors 35 Left Side Connectors 37 Right Side Connectors 38 GoBook Users Manual Making Connections Your computer is equipped with a full array of ports and connectors, including standard input/output (I/O) ports for quickly and easily adding peripheral devices such as printers and monitors. Refer to documentation included with individual devices for details on connecting these devices to your computer. Along with the standard ports found on most computers, your computer also includes modem and LAN ports, offering advanced communications technology. 34 77-0100-001 12 September 2000 Section 3. Making Connections Rear Connectors You will find the serial, parallel, and VGA ports under the port cover at the back of the computer. 1 DC-in Jack Connect the DC power cable from the AC adapter to this jack. 2 VGA Out (External Video) Port The 15-pin monitor port can connect your computer to an external monitor. 77-0100-001 12 September 2000 35 GoBook Users Manual 3 Parallel Port Use the 25-pin parallel port to connect your computer to a parallel device such as a printer, or set up a direct connection between two computers. The parallel port supports the faster EPP (Enhanced Parallel Port) and ECP (Extended Capabilities Port) specifications, which can be enabled using the BIOS Setup Utility. 4 Serial Port The 9-pin serial port can be used to connect your computer to serial devices such as a fax/modem or a serial mouse. This port is identified as COM1 and is 16550A compatible. 5 PS/2 Port You can use the mini-DIN PS/2 port to connect your computer to a PS/2 device such as a PS/2 keyboard, or mouse. 6 Fax/modem RJ-11 Jack The fax/modem can transmit data using the 56 Kbps V.90 protocol, and send and receive faxes at 14.4 Kbps. In some countries, local regulations may not permit the use of the fax/modem designed for this system. In this case, you may use a PCMCIA modem. Caution Plug your modem into an analog telephone jack only. Most homes use analog lines. Do not use digital lines, such as the PBX and ISDN systems found in many offices. Digital lines may damage your modem. 36 77-0100-001 12 September 2000 Section 3. Making Connections 7 LAN RJ-45 Jack With the built-in Ethernet LAN combo, you can make LAN connections without installing PC cards. Connection speed is 10/100 Mbps. When using the LAN function, wrap your LAN cable around the EMI ferrite suppression box to inhibit electromagnetic interference. 8 USB (Universal Serial Bus) Port The Universal Serial Bus (USB) is the latest standard for attaching monitors, input devices, scanners, and other devices to a PC. USB devices can be chained together on a single cable. USB is 1.1 compliant. Left Side Connectors 1 PC-Card Slot Use this slot to connect PCMCIA-card devices. 77-0100-001 12 September 2000 37 GoBook Users Manual 2 Microphone Jack Connect a microphone to this jack to record audio. 3 Audio-Out Jack Connect external speakers or a stereo headset to this jack to listen to multimedia. Right Side Connectors 1 Security Slot Your computer has a Security Slot that can be used with a standard laptop locking device, such as a Kennsington Lock. You can connect the GoBook to a large object with the lock to prevent theft of your GoBook. See the documentation that comes with your lock for more information. 38 77-0100-001 12 September 2000 SECTION 4 If You Have a Wireless Modem Introduction 40 Before You Start: Register! 40 Registering Your Wireless Modem 40 Wireless Modem LED Status 42 Installing Your Wireless Modem Software 44 Using Your Wireless Modem 46 GoBook Users Manual Introduction If your GoBook computer is equipped with a wireless modem, you must first register it with the appropriate network provider. Before You Start: Register! Before using your wireless modem you must sign up for service with a wireless network provider. When you register, you will need to furnish the network provider with your modem ID and the computer’s serial number. This information is printed on a label located on the bottom of your GoBook computer. Registering Your Wireless Modem Air Card 300(CDPD) When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 300 you primary network interface card. For this procedure, click yes. Run Wireless Expert. NOTE Wireless Expert should start automatically. Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen. Then follow the on-screen procedures. 40 77-0100-001 12 September 2000 Section 4. If You Have a Wireless Modem Air Card 350(CDPD) When the computer is booting, you may be asked if you want to make the Sierra Wireless AirCard 300 you primary network interface card. For this procedure, click yes. Run Wireless Expert. NOTE Wireless Expert should start automatically. Call your preferred cellular data provider and tell them the AirCard EID displayed on the first screen. Then follow the on-screen procedures. Nokia Card Phone 2.0 (GSM) Eject the Nokia CardPhone 2.0 and insert your activated SIM card (note that SIM cards may have multiple features (voice, data, fax, SMS). Re-insert your Nokia Phone card and the GSM application will start automatically. The GoBook does not support voice. RIM 802D (datatac) for Motient All RIM 802D radios must be registered through Motient. For more information on registering your RIM 802D radio on the Motient network , visit their website at www.motient.com. RIM 902M (Mobitex) for Cingular Record the radio ID and the GoBook Serial number as labeled on the bottom of the GoBook or shipping box. With your company registration account information, call Cingular at 1-800-662-4839 and request registration. Run a reliable radio application to verify registration was successful. 77-0100-001 12 September 2000 41 GoBook Users Manual Lucent Wireless LAN Contact your local area network administrator to setup your computer for your network. Cisco Aironet Wireless LAN Contact your local area network administrator to setup your computer for your network. CAUTION Your modem generates radio frequency (RF) signals. Do not operate the radio modem before you have registered it with a network provider. The network will not accept a signal from an unregistered device. Unauthorized use of your radio modem may interfere with local business or government communications, resulting in fines or other legal action. Wireless Modem LED Status Air Card 300(CDPD) The wireless modem is powered on after reboot or resume as indicated by the wireless modem LED being solid on. It can be turned off by right clicking on the PC-Card icon in the system task tray, and selecting “Stop Sierra Wireless AirCard 300 CDPD”. It can then be re-powered by doing a suspend/resume or a reboot. Air Card 350 The wireless modem is powered on after reboot or resume as indicated by the wireless modem LED being solid on. It can be turned off by right clicking on the PC-Card icon in the system task tray, and selecting “ Stop Sierra Wireless AirCard 350 CDPD “. It can then be re-powered by doing a suspend/resume or a reboot. 42 77-0100-001 12 September 2000 Section 4. If You Have a Wireless Modem Nokia Card Phone 2.0 (GSM) The wireless modem is powered on when the modem card is inserted after your SIM card is inserted. The GSM application automatically starts when the modem card is inserted. To stop the application you must stop the card in the system tray using the PC Card icon or W2000 icon and the GSM application will close. Otherwise you can just minimize the application when not in use. RIM 802D (datatac) for Motient The wireless modem LED has three states when a DataTac wireless modem modem is installed. • • • Off The wireless modem is off. No power is supplied to the wireless modem. On The wireless modem is on regardless of the state of the computer. Flashing The wireless modem is on and it has received a message from the network. RIM 902M for Cingular The wireless modem LED has three states when a DataTac Wireless modem is installed. • • • Off The wireless modem is off. No power is supplied to the wireless modem. On The wireless modem is on regardless of the state of the computer. Flashing The radio is on and it has received a message from the network. Lucent Wireless LAN The wireless modem is powered on after initial boot, reboot, or resume as indicated by the Radio LED being solid on. It can be turned off by right clicking on the PC-Card icon or in the system task tray, and selecting “Stop Orinoco 77-0100-001 12 September 2000 43 GoBook Users Manual PC Card (3.3 and 5 volt)”. It can then be re-powered by doing a suspend/resume, boot, or a reboot. Cisco Wireless LAN The wireless modem is powered after reboot or resume as indicated by the wireless modem LED being solid on. It can be turned off by right clicking on the PC-Card icon in the system task tray, and selecting “Stop Cisco Systems 340 Series Wireless LAN Adpater”. It can then be re-powered by doing a suspend/resume, boot, or a reboot. Installing Your Wireless Modem Software Installing the Software for Your Wireless Modem Following are the installation procedures for installing the software for your wireless modem. Air Card 300 • Software comes pre-installed Air Card 350 • Software comes pre-installed Nokia Card Phone 2.0 (GSM) • 44 Software comes pre-installed 77-0100-001 12 September 2000 Section 4. If You Have a Wireless Modem RIM 802D (datatac) for Motient The RIM 802D radio will be automatically installed through the Plug and Play feature of the Windows operating system. Once installed the radio can be accessed as COM4. 1 To verify the radio is installed and functioning correctly, a hyperterminal session can be used to access RIM’s built in diagnostic program. 2 To access this diagnostic program, create a hyterterminal session direct to COM4 with 8 data bits, no parity, 1 stop bit, and hardware handshaking. 3 Once a connection has been established, type “menu” (lower case, without the quotes)and press enter. The RIM Diagnostic screen should appear. This diagnostic program allows the user to send a short message either to yourself or another device on the network. For more information on how use the builtin diagnostics visit the RIM website at www.rim.net. RIM 902M (Mobitex) for Cingular The RIM 902M radio will be automatically installed through the Plug and Play feature of the Windows operating system. Once installed the radio can be accessed as COM4. 1 To verify the radio is installed and functioning correctly, a hyperterminal session can be used to access RIM’s built in diagnostic program. 2 To access this diagnostic program, create a hyterterminal session direct to COM4 with 8 data bits, no parity, 1 stop bit, and hardware handshaking. 3 Once a connection has been established, type “menu” (lower case, without the quotes)and press enter. The RIM Diagnostic screen should appear. This diagnostic program allows the user to send a short message either to yourself or another device on the network. 77-0100-001 12 September 2000 45 GoBook Users Manual For more information on how use the builtin diagnostics visit the RIM website at www.rim.net. Lucent Wireless LAN • Driver comes pre-installed Cisco Wireless LAN • Driver comes pre-installed Using Your Wireless Modem Following are the procedures for using your wireless modem. Air Card 300(CDPD) • • Run Watcher from the desktop or the Start/Programs/SierraWireless/Aircard3xx menu. Verify signal strength is green and radio LED in ON. Air Card 350(CDPD) • • Run Watcher from the desktop or the Start/Programs/SierraWireless/Aircard3xx menu. Verify signal strength is green and radio LED in ON. Nokia Card Phone 2.0 (GSM) • • 46 Go to program – COM Port Changing tool under Start/Programs/NokiaCardPhone2.0 menu Click the radio button next to the COM power that you deire your Nokia Card Phone 2.0 to reside on. 77-0100-001 12 September 2000 Section 4. If You Have a Wireless Modem 1 Click OK. 2 Click Yes to confirm. • • • 3 Click Yes to restart your computer. If necessary, activate the Nokia Monitor program running on the task bar and verify that you have at least one bar of signal strength in the upper left hand corner of the Monitor window. Read and correct any error messages displayed in window (such as “Insert SIM card”). Run the serial GSM radio application of your choice RIM 802D (datatac) for Motient • With the exception of the built-in diagnostic program of the RIM radio, there are no standard applications shipped that allow the RIM 802D radio to be used for communication. The RIM 802D radio understands two protocols Native Control Language (NCL) and RIM access protocol (RAP). To use the RIM 802D radio, an application that uses one of these protocols must be installed on the computer and configured to communicate on COM4. RIM 902M (Mobitex) for Cingular • With the exception of the built-in diagnostic program of the RIM radio, there are no standard applications shipped that allow the RIM 902M radio to be used for communication. The RIM 902M radio understands two protocols MASC and RIM access protocol (RAP). To use the RIM 902M radio, an application that uses one of these protocols must be installed on the computer and configured to communicate on COM4. Lucent Wireless LAN • Go to your preferred LAN applications and run normally. 77-0100-001 12 September 2000 47 GoBook Users Manual Cisco Wireless LAN • Go to your preferred LAN applications and run normally. CAUTION This device has been tested and found to be compliant with FCC MPE (Maximum Permissible Exposure) requirements. In order to comply with FCC MPE requirements the user and all nearby persons must maintain a 20cm separation distance from the antenna when using this device with vehicle cradle. See Section 7 for important information about vehicle-mounted antennas. 48 77-0100-001 12 September 2000 SECTION 5 Power Management Power Management 50 Battery Calibration 50 Monitoring Battery Power 51 Low Battery Alarms 51 Battery Charging 52 Power Saving Modes 52 Suspend Mode 53 Initiating Suspend Mode 54 Power Button Settings 54 When to Replace the Battery 55 Heat Considerations 56 49 GoBook Users Manual Power Management Battery Calibration The first time you use a battery, you should calibrate it. The calibration process empties and charges the battery. This allows the Windows battery gauge to accurately monitor battery status. To calibrate a battery, follow these steps: 1 Plug in the AC adapter. 2 Restart the computer and when the startup screen appears, press the Del key to enter the BIOS Setup Utility. 3 In the BIOS Setup Utility, select Power Management Setup. Choose Battery Auto Calibration. Select Enabled, then press Enter. NOTE Please make sure that AC adapter & Battery are present. 4 Press Enter when you are asked “Do you wish to do battery auto-learning? (y/n) (y/n)” in the Battery Calibration dialog. This starts battery calibration. Battery Calibration will take from 10 to 16 hours, depending on how much power the battery may already contain. NOTE For optimum performance, we recommend calibrating the battery once every three months. 50 77-0100-001 12 September 2000 Section 5. Power Management Monitoring Battery Power There are two ways to monitor how much power the battery has left. 1 Click Start/Settings/Control Panel/Power Management; then click the Power Meter tab. 2 Moving the cursor to the battery icon on the taskbar is the simplest way to check on battery power status. NOTE If you do not see the battery icon, enable it in Start/Settings/Control Panel/Power Management. Choose the Advanced tab and select “Always show icon on the taskbar.” Low Battery Alarms How your computer responds to a low battery condition is set under Start/Settings/Control Panel/Power Management/Alarms. Two different power alarms can be enabled or disabled: the Low Battery Alarm, and the Critical Battery Alarm. Use the slidebar to set the power level at which the alarms are activated. Click on the Action button to choose whether the alarm sounds, displays a message, or both. CAUTION When battery power is low, the battery LED indicator will flash red, and the alarm will beep or display a warning on your screen. Take immediate action, such as saving files or connecting to the AC adapter, or data may be lost. When the computer alerts you that the battery is low, immediately do one of the following: • • • • Connect the AC power adapter Save your work, and suspend to disk (FN + F3) Save your work, then select Shut Down from the Start menu Turn off or suspend the computer and replace the discharged battery with a charged battery (See Changing the Battery later in this section). NOTE Do not restart the computer until you have connected to an AC adapter, or replaced the discharged battery with a charged battery. 77-0100-001 12 September 2000 51 GoBook Users Manual Battery Charging When you use the AC adapter to connect your GoBook to a power outlet, the internal battery will automatically begin to recharge. While the battery is charging, the Battery Charge LED indicator on the indicator panel will be active. When the battery is fully charged, the Battery Charge LED indicator will turn off. If your computer is turned off, or suspended to RAM, a fully discharged battery will take about 4 hours to recharge. If your computer is turned on and is not in suspend mode, it will take about 6 hours to recharge the battery. Refer to the following table: Charging Discharging System On 6 hours 3.5 hours System Off (suspend to RAM) 4 hours — NOTE A fully charged Li-Ion battery can run the GoBook for approximately 3 hours, or more. Power Saving Modes Adjust the default power management settings in the Power Management dialog box in the Control Panel. The Power Management dialog box allows you to set different actions to take when the computer is left idle for a certain amount of time. 52 77-0100-001 12 September 2000 Section 5. Power Management Suspend Mode There are several possible settings for suspend mode, which can be selected in the Power Management dialog box: You may suspend to RAM, suspend to disk, auto suspend, or disable suspend altogether. Suspend to RAM In a suspend to RAM, the contents of your computer’s memory are held intact, while practically all the rest of the components in your computer either turn off completely, or reduce power consumption to a minimum. In a Suspend to RAM, your computer remains active but with the minimum possible power consumption. Return the computer to full power by pressing any key. A fully-charged battery can maintain a Suspend to RAM for many hours. Suspend to Disk Suspend to Disk is similar to turning off the computer, except that the current state of the computer is copied to the hard disk as a special file. When the computer returns from suspend mode, the desktop appears with the same files and programs open as when the computer was suspended. Suspend to Disk is very useful when you don’t want to take the time to shut down all open programs one by one to shut off the computer, only to have to open the same programs and files the next time you use the computer. This mode is also called hibernation mode. Suspend-to-disk Partition In order to Suspend to Disk, you must have a special suspend-to-disk partition on your hard disk drive. This partition is pre-installed on your computer. The pre-installed partition is large enough to store all system memory. Auto Suspend In Auto Suspend, the computer first suspends to RAM, then suspends to disk, according to intervals set on the Power Management page. 77-0100-001 12 September 2000 53 GoBook Users Manual Initiating Suspend Mode There are four ways to initiate suspend mode. The settings can be adjusted in the Power Management dialog box: • • • • The computer will automatically enter suspend mode when not used for a set period of time Selecting the Stand by button in the Shut Down Windows dialog box Pressing the power button (if enabled in power settings) Pressing the suspend function key (Fn + F3) Power Button Settings The function of the power button can be set to Shut down, Stand by or Hibernate in the Power Management Properties dialog box in the Windows Control Panel. However, holding the power button down for more than four seconds will force a power off while operating under any situation, resulting in the loss of any unsaved information. Power Saving Tips • • 54 Avoid operating the fax/modem, or audio and video applications when using battery power. Operating a fax modem, video, or audio equipment increases the computer’s power requirements. Decreasing monitor brightness can also save power. Decrease brightness by pushing FN + F6. Increase it by pushing FN + F7. 77-0100-001 12 September 2000 Section 5. Power Management When to Replace the Battery Over time, the battery’s capacity gradually decreases. We recommend that you replace your battery when you notice that it begins to store significantly less charge. Changing the Battery Change the main battery pack as follows: 1 Turn off the computer. 2 Close the display and turn the computer over. 3 Push in the latches on the battery door (1) while lifting the battery out of the compartment. Remove the battery (2). 4 Make sure the replacement battery is properly orientated. Insert the battery into the battery compartment. Check that the latches lock back into position. 77-0100-001 12 September 2000 55 GoBook Users Manual Heat Considerations The computer’s processor has been specially designed to consume little power, and generates very little heat. However, working in a hot environment, or working for long periods may raise the temperature. Your computer takes the following steps to lower temperature: 1 The cooling fan is turned on. You may feel air coming from a vent near the right rear of the computer when this happens. If the temperature continues to rise: 2 Processor activity is reduced. You may notice a slight loss of performance when this happens. If the computer overheats: 3 The processor will stop functioning and the computer will shutdown. 56 77-0100-001 12 September 2000 SECTION 6 Customizing Your Bios Settings Using the BIOS Setup Utility 58 BIOS Setup Menu 58 Starting the BIOS Setup Utility 58 The Main Menu 59 Navigating and Entering Information in BIOS 60 Standard CMOS Setup 61 Standard Feature Description 62 Advanced CMOS Setup 64 Power Management 66 Peripheral Setup 68 Auto-Detect Hard Disk 70 Change Supervisor Password 71 Change User Password 71 Auto Configuration with Optimal Settings Exiting and Saving 72 71 GoBook Users Manual Using the BIOS Setup Utility This chapter explains how to use the Setup Utility to modify the BIOS settings. The Setup Utility displays and allows modification of the GoBook components and the configuration of devices that are connected to it. This information is used to test and initialize components at start-up time and to make sure everything runs properly when the system is operating. The BIOS is installed with a set of default values. You may be able to enable increased system performance by changing some of the timing values in the Setup Utility, but this can be limited by the kind of hardware you are using (for example the rating of your memory chips). In certain circumstances, the system may generate an error message that asks you to make changes to the CMOS settings using the Setup Utility. This happens when the system finds an error during the POST (Power On Self Test) that it carries out at startup. If you are not sure how to configure the BIOS settings, we suggest that you select Auto Configuration with Optimal Settings on the Main Menu screen, then exit saving changes. This loads optimized default settings for normal use. BIOS Setup Menu The BIOS Setup Utility allows you to configure your computer’s basic settings. When you turn your computer on, the system reads this information to initialize the hardware so that it can operate correctly. Use the BIOS Setup Utility to change your computer’s start-up configuration. For example, you can change the way the parallel port operates, or change the security and power management routines of your system. Starting the BIOS Setup Utility You can only start the Setup Utility shortly after the computer has been turned on. A prompt appears on the computer display that says “Press DEL to run Setup.” When you see this prompt, press the Delete key and the system will start the Setup Utility and display the main menu of the utility. 58 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings The Main Menu The Setup Utility main menu has five main submenu options: Standard CMOS Setup, Advanced CMOS Setup, Power Management Setup, and Peripheral Setup, Auto-Detect Hard Disks, Change User Password and Change Supervisor Password . Save Settings and Exit, and Exit Without Saving are used to exit the Setup Utility. AMIBIOS HIFLEX SETUP UTILITY - VERSION 1.23 (C) 2000 American Megatrends, Inc. All rights Reserved Standard CMOS Setup Advanced CMOS Setup Power Management Setup Peripheral Setup Auto-Detect Hard Disks Change User Password Change Supervisor Password Auto Configuration with Optimal Settings Save Settings and Exit Exit Without Saving Standard CMOS setup for changing time, date, hard disk type, etc. F2/F3 F10 ESC:Exit ↑ ↓ :Sel F2/F3:Color F10:Save&Exit ESC 77-0100-001 12 September 2000 59 GoBook Users Manual Navigating and Entering Information in BIOS Use the following keys to move between fields and to enter information: Key Function Del Starts the BIOS utility after turning on the computer. ESC Exits any submenu. If you wish to exit the BIOS utility without saving changes, go to the main menu, then press Esc. Up, down arrow keys Moves among selections. (↑↓)/Tab 60 PgUp PgDn Use the PgUp, PgDn keys to modify a field. Use PgUp to increase a value, such as a date or number, and PgDn to decrease it. For other types of choices, such as “enabled,” or “disabled,” use either key to move between choices. Enter Makes a selection. F2 or F3 Changes the color of the graphic display. F10 Saves changes, then exits. 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Standard CMOS Setup The Standard CMOS Setup page of the Setup Utility has a list of fields that describe the basic configuration of your computer. CMOS is simply a type of random access memory, or RAM, used to store the basic configuration of the computer. AMIBIOS SETUP - STANDARD CMOS SETUP (C)2000 American Megatrends, Inc. All rights Reserved Thurs, Nov. 2 8:38:16 Date (mm:dd:yy) Time (hh:mm:ss) Drive A: 1.44 MB 3 1/2 in Type Size Cyln 2000 Head Base Memory:640KB Extd Memory:63MB WPcom Sec LBA Mode Blk Mode PIO 32Bit Mode Mode Pri Master Auto ON Sec Master Auto ON Boot Sector Virus Protection Month:Jan - Dec Day: 01 - 31 Year: 1901 - 2099 77-0100-001 12 September 2000 Disabled ESC ESC:Exit ↑ ↓:Sel PgUp/PgDn:Modify PgUp/PgDn F2/F3 F2/F3:Color 61 GoBook Users Manual Standard Feature Description Field Setting System Time Floppy Drive A Function Use these fields to set the time and date. The time is displayed in 24hour format. The date can be set from January 1, 1901 to December 31, 2099. The values set in these two fields take effect immediately. Not Installed 1.44 MB (3 1/2”) Type Indicates if a floppy disk drive or LS-120 is installed. Default is 1.44 MB (3 1/2”). Shows type of system installed including the following options: • (Pri. Master) Auto, DVD/CD-ROM, Not Installed • (Sec. Master) Auto, User, Not Installed Pri. Master Auto DVD/CD-ROM The default setting is Auto. Auto lets the system automatically read setup information from the device. Not Installed Sec. Master System Memory; Extended Memory 62 Auto ATAPI CD-ROM Not Installed The default setting is Auto. Auto lets the system automatically read setup information from the device. When set to Auto, the BIOS will automatically detect hard disk capacity. These fields display the amount of conventional memory and extended memory detected by the system during bootup. They are display only fields. 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Primary/Secondary Master and Slave Settings Size Displays the hard disk capacity. Cylinders Displays the number of cylinders on the hard disk drive. Heads Displays the number of heads per cylinder on the hard disk drive. LBA Mode LBA (Logical Block Addressing) mode is used to support IDE hard disks larger than 504 MB. LBA support is required for compatibility with the FAT32 system. Only some hard disk drives support LBA mode. The default setting depends on the hard disk drive type. Blk Mode Enables or disables block mode, which allows multi-sector transfer of data. Only some hard drives support block mode. PIO Mode PIO (Programmed Input/Output) mode refers to data transfer method used by IDE drives. These modes use the CPU’s registers for data transfer in contrast with DMA (Direct Memory Access), which transfers directly between main memory and the peripheral device. The default value Auto lets the system automatically read setup information it needs for setup from hard disk drive. Five explicit values, 0 to 4, are also possible. 32Bit Mode Enables hard drive 32-bit data transfer. Only some hard disk controllers support 32Bit mode. CAUTION Before attempting to configure a hard disk drive, make sure you have the configuration information supplied by the manufacturer of your hard drive. Incorrect settings can result in your system not recognizing the installed hard disk. 77-0100-001 12 September 2000 63 GoBook Users Manual Advanced CMOS Setup AMIBIOS SETUP - ADVANCED CMOS SETUP (C) 2000 American Megatrends, Inc. All rights Reserved BootUp Sequence S.M.A.R.T. for Hard Disks BootUp Num-Lock Display Expansion Mode Password Check C:, A:, CDROM Enabled Off Enabled Setup Available Options: C:, A:, CDROM C:, A:, CDROM CDROM, A:, C: ESC ESC:Exit ↑ ↓ :Sel PgUp/PgDn:Modify F2/F3 F2/F3:Color 64 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Advanced CMOS Setup Description Field Setting Function Bootup Sequence C; A; CDROM Use this field to set the devices from which the system should boot in order of priority. The default value is A; C; CDROM, which means that the computer will attempt to boot from the floppy drive first, then the hard disk, then, the CD-ROM. The BIOS will auto detect a floppy disk or LS-120 in boot device A:. A; C; CDROM The computer will boot from the FDD, then the HDD, then the CD-ROM. CDROM; A; C The computer will boot from the CD-ROM, then the FDD, then the HDD. S.M.A.R.T. for Hard Disabled Enabled The S.M.A.R.T. (Self-Monitoring, Analysis, and Disks Reporting Technology) system is a diagnostics technology that monitors and predicts device performance. The disk drive software monitors the internal performance of the motors, media, heads, and electronics of the drive. Only S.M.A.R.T. Hard Disks are supported. The default is Enabled. Bootup Num-Lock Off On Use this field to initially disable the NumLock feature of the internal keyboard when the GoBook starts. The default is Off. Display Expansion Mode Enabled Disabled If you are using DOS or a 640 x 480 resolution to run windows, the display will not fill the entire screen. Enable this mode to expand the display to the entire screen. Password Check Setup The default value is Setup, which specifies that a password is only required to enter the Setup Utility. Always If Always is selected, the password is required when the system is booted up or resuming from a suspend-to-disk. 77-0100-001 12 September 2000 65 GoBook Users Manual Power Management This section of the BIOS manages power settings in operating systems other than Windows 98 or above, or operating systems using ACPI power management. In Windows 98 or above, power management is controlled through the Power Management window in My Computer, and BIOS power management settings have NO effect. In other operating systems that use ACPI power management, BIOS settings likewise have no effect. To save power, you may select the time the computer may idle before going into standby, or a low power state, then into suspend mode. (See Chapter 5 Power Management for an introduction to suspend modes.) AMIBIOS SETUP - POWER MANAGEMENT SETUP (C) 2000 American Megatrends, Inc. All rights Reserved Geyserville Optimized speed Battery Auto Calibrate Battery Low Warning Beep Radio Wake-Up High Performance On Battery Disabled Disabled Enabled Enabled LCD OFF Available Options: Performance Battery Reverse Recommended Disabled ESC ESC:Exit ↑ ↓ :Sel PgUp/PgDn:Modify PgUp/PgDn F2/F3 F2/F3:Color 66 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Advanced CMOS Setup Description Field Setting Function Geyserville Optimized Speed N/A Geyserville Optimized Speed enables the system to reduce the CPU speed when the battery is in use to conserve power. Battery Use this setting when the current CPU is not compatible with Geyserville Optimized Speed Technology. The computer will utilize Geyserville Optimized Speed Technology when the battery is in use. This technology lowers the CPU clock speed to save power. Performance The computer always uses optimal CPU clock speed, and does not utilize Geyserville Optimized Speed Technology Disabled When the battery is in use, the computer will utilize Geyserville Optimized Speed. When the computer is running on AC power, it will run in Performance mode. Battery Auto Disabled Battery calibration is disabled. Calibration Enabled Battery calibration is enabled. Press Enter to start the calibration process. Battery Low Warning Disabled Battery low warning beep disabled. Beep Enabled Battery low warning beep enabled. Radio Wake-Up Enabled The internal radio is allowed to resume the unit. Disabled The monitor does not go into power-saving mode. High Performance Enabled The CPU clock runs at full speed on battery power. On Battery Disabled The CPU clock is slower than when enabled. 77-0100-001 12 September 2000 67 GoBook Users Manual Peripheral Setup Settings on this page allow you to change port configurations. AMIBIOS SETUP - PERIPHERAL SETUP (C) 2000 American Megatrends, Inc. All rights Reserved Com1 Serial Port LPT Port Auto 378 LPT Extended Mode Normal EPP Version N/A LPT Port ECP DMA Channel N/A Available Options: Auto Disabled ESC ESC:Exit ↑ ↓ :Sel PgUp/PgDn:Modify PgUp/PgDn F2/F3 F2/F3:Color 68 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Peripheral Setup Description Field Setting Function COM 1 Port Auto COM 1 is assigned to the serial port located at the rear of your GoBook. Set this field to Auto to enable the system to automatically assign an I/O address and interrupt to the port. Disabled Disables COM 1. You may need to disable this port to release the IRQ resource for use by other devices. Auto Set this field to Auto, so that the system automatically assigns an I/O address and interrupt. You can also choose a specific I/O address. Disabled Disables the LPT port. 378 This is the default adress setting. 278 Optional address setting. 3BC Optional address setting. LPT Port 77-0100-001 12 September 2000 69 GoBook Users Manual Peripheral Setup Description (Cont.) Field Setting Function LPT Extended Mode Standard EPP ECP This field makes the parallel port comply with one of the different kinds of parallel communications: Standard, Extended Capabilities Port (ECP), and Enhanced Parallel Port (EPP). Standard allows data output only. ECP are EPP are bi-directional modes, allowing both data input and output. ECP and EPP modes are only supported with EPP and ECP aware peripherals. EPP Version 1.9 1.7 Use this field to set which version of EPP to use, if EPP has been selected as the LPT Extended Mode. LPT Port DMA Channel Use this field to select the DMA channel to be used when the LPT Extended Mode is ECP. The available channels are 0, 1, and 3. Auto-Detect Hard Disk When Auto-Detect Hard Disk is selected, the BIOS will automatically detect Pri. Master, Pri. Slave, and Sec. Slave settings. 70 77-0100-001 12 September 2000 Section 6. Customizing Your Bios Settings Change Supervisor Password A supervisor password must be set before a lower-level user password can be set. After selecting Change Supervisor Password, press Enter. You will be prompted for the new password, and then again to verify it. Type in six or fewer keystrokes. If you make an error, press Esc to start over. Change User Password With a User password, you can enter the Setup Utility and change or remove the User password, but you cannot enter the Setup Utility and change or remove the Supervisor password, nor enable diskette access if it has been disabled. Auto Configuration with Optimal Settings The Auto Configuration menu resets the computer to default values. The Auto Detect Hard Disks likewise helps users to configure their systems quickly. When you see the following prompt, choose Y to reset the computer to default values. Load high performance settings (y/n) 77-0100-001 12 September 2000 71 GoBook Users Manual Exiting and Saving Save Settings and Exit Select this option to save changes to the field values, and restart the computer using the new values. (Pressing F10 from any of the menu screens also allows you to save settings and exit.) Exit Without Saving Select this option to discard any changes you have made to the field values, and restart the computer using the old values. 72 77-0100-001 12 September 2000 SECTION 7 Optional Equipment and Accessories Vehicle Adapter 74 Vehicle Cradle 75 PRECAUTIONS 76 Charging Batteries 76 Communicating with Other Devices 77 Surge Protection 80 Selecting the Right Surge Protection 81 Selecting the Right Equipment 82 GoBook Users Manual Vehicle Adapter The Vehicle Adapter is an optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket. To prevent possible damage to the battery, the system will not allow the battery to charge at extreme temperatures. Be aware of the following charging characteristics, especially if the computer is left unattended in a closed vehicle. Temperature Charging Activity <5°C (<41°F) Battery will not charge >45°C (>113°F) Slow charge mode >50°C (>122°F) Maintenance charge To connect the vehicle adapter 1 Insert the vehicle adapter’s power cord into the power port on the back of the computer. 2 Insert the cigarette lighter adapter into the vehicle’s cigarette lighter socket, turning it slightly to make a good connection. The power light illuminates to indicate that current is reaching the vehicle adapter. When you connect the vehicle adapter, it automatically begins fast charging the computer’s battery. At moderate temperatures, around 21°C (70ºF), the battery will be fully charged in approximately four hours. Under extremely cold or hot temperatures, or if the system is on, however, it will take longer to charge the battery (up to 6 hours). 74 77-0100-001 12 September 2000 Section 7. Optional Equipment and Accessories Vehicle Cradle The vehicle cradle is a vehicle-based docking station designed to safely secure the computer in the vehicle. A standard key lock located on the front of the cradle locks the computer onto the cradle for security purposes. You can use the vehicle cradle to: • • Charge batteries Communicate with other devices Rear hold down dogs Positioner Cradle contact pins Positioner Power indicator LED Rear hold down dogs Alignment pin Key Lock Positioner External Antenna USB ports Front hold down dogs Front View 77-0100-001 12 September 2000 Back View 12Vdc Power and Ground terminals 75 GoBook Users Manual PRECAUTIONS • • There are no user-replaceable parts within the vehicle cradle, so do not open the cradle case. The vehicle cradle is internally protected. It resets automatically if there is a power fault. Do not use the vehicle cradle to charge the computer battery overnight. Turn off the vehicle cradle at the end of each work day to prevent draining the voltage in your vehicle’s battery below starting levels. Charging Batteries The vehicle cradle is designed to charge the computer’s battery with voltage from the vehicle battery while you are traveling between customer jobs. Follow the procedure below to charge a battery. To charge a battery installed in the computer 1 Make sure the computer is powered off. 2 Place the computer onto the vehicle cradle, making sure it is securely latched. 76 77-0100-001 12 September 2000 Section 7. Optional Equipment and Accessories Important • A temperature of -20ºC to +60ºC (-4ºF to +140ºF) is recommended when charging batteries with the vehicle cradle. Batteries may not charge successfully outside this temperature range. • If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The gas gauge displayed by Battery Status may show that the battery is full, but the external power indicator light may still be blinking. This typically occurs if the charge mode switched from Fast to Slow because the battery became too hot. The charging process is trying to put a little more capacity into the battery; however, external power can be removed since the battery is virtually full. • If your battery is new or has not been used for several weeks, rely on the indicator light to determine when the battery is fully charged. The gas gauge is unreliable in these cases; it may read 100 percent, but the actual capacity is only 10 percent. Communicating with Other Devices The vehicle cradle is designed with a standard serial port so you can connect external devices such as a printer or modem. Specify COM2 when you select the communications port in your application. Connect the external device to the serial port on the back of the cradle, and then place the GoBook onto the vehicle cradle. You can install or remove the computer from the vehicle cradle without connecting or disconnecting a printer or modem cable from the computer. 77-0100-001 12 September 2000 77 GoBook Users Manual External Antennas An external RF antenna also can be connected to the cradle using the TNC RF connector on the back. FCC regulations require that users of vehicle-mounted antennas must use only antennas authorized for use with the GoBook in order to meet FCC RF exposure limits. Please contact your organizations’s help desk for a list of approved vehiclemounted antennas. For mounting installation and/or mounting instructions for these types of antennas, see the instructions that accompany each antenna. RF Antenna Placement WARNING Improper installation and/or operating configurations of permanent and magnetic vehicle-mounted antennas may cause FCC RF exposure limits to be exceeded. Vehicle-mounted antennas must be placed at least 20 cm from operators and bystanders. Placement of a vehicle-mounted antenna 1 Measure and identify an area 20 cm (8 inches) in from the edges of the vehicle roof. 2 Place the antenna within that area. To maximize RF performance, position the antenna in the center of the vehicle roof. 78 77-0100-001 12 September 2000 Section 7. Optional Equipment and Accessories Side View Front View Cleaning or Replacing Cradle Contact Pins The contact pins on the vehicle cradle are exposed to contamination and stress when the computer is installed and removed from the cradle during normal daily operation. The pins were designed to be cleaned or replaced as required. If the pins become dirty, they can be removed and cleaned with an electrical contact cleaner or replaced. The power and ground pins are pins 3 and 8 respectively. When charging problems are encountered and replacement pins are not available, other pins in the contact assembly can be used to field fix the unit until replacement parts are available. To clean or replace the cradle contact pins 1 Hold down the protective plastic cover. 2 Grasp a pin and pull straight up, being careful not to bend it. 77-0100-001 12 September 2000 79 GoBook Users Manual 3 Clean the pin with electrical contact cleaner and reinstall it into the cradle contact assembly. If a pin is bent or cannot be cleaned, contact your support desk to obtain a replacement pin. Note Pin 8 on RF units is an RF connector and is not user replaceable. Contact your support desk for information about replacing this RF connector. Surge Protection A large number of computer and high technology equipment damage is directly related to AC power and telephone line problems. These problems can include surges, spikes, noise, interference, and weather-related problems, which in turn can cause glitches, hang-ups, crashes, performance slow downs, and down time with computer equipment. The market is flooded with hundreds of AC power line surge suppressors advertising high performance surge protection; only a few of them actually provide adequate protection. This section provides guidelines for selecting a quality surge suppressor to be used with your GoBook, and it helps identify a few sources for products with acceptable performance. 80 77-0100-001 12 September 2000 Section 7. Optional Equipment and Accessories Selecting the Right Surge Protection Consider the level of quality you need when selecting a surge suppressor. This depends on factors such as surge environment, the type of equipment to be protected, and the quality of the electrical wiring and service. Surge Environment Surge environment refers to the damage potential from electrical surges in a particular geographical area. A high quality suppressor should be used if there is frequent lightening activity in the area and the location service is fed by overhead utility poles. An example of a high surge environment would be Florida; a low surge environment might be New York. Type of Equipment to be Protected If the computer is equipped with a modem, the modem should also be surge protected. Protecting the power line without protecting the modem line provides only partial protection. Quality of Electrical Wiring and Service Wiring should be up to current NEC standards and have verified good AC grounds. It is important that your computer system be plugged into a grounded AC outlet when charging and that all peripherals connected to your system reference the same AC ground. 77-0100-001 12 September 2000 81 GoBook Users Manual Selecting the Right Equipment There are a number of companies that sell quality surge suppressors such as Sutton Designs, APC, and Panamax. When you are looking for a surge suppressor, consider these things. • • • • • • • • • 82 Expect to pay at least $50 for a good quality surge suppressor. The surge suppressor should be a UL 1449, 497, and 1283 listed for surge suppression, modem surge protection, and RFI/EMI noise filtering respectively. The surge suppressor should have diagnostic LEDs that verify good AC ground, proper wiring, and proper surge operation. Lighted on/off switches are not recommended since they can produce electrical noise. The Joule ratings should be a minimum of 480 Joules for the AC surge circuit. The Joule ratings should be a minimum of 240 Joules for the modem. The modem surge circuit should present low capacitance to the modem line or it will slow the transmission rate. Capacitance should be specified at less than 50 picofarads. Quality surge suppressor manufacturers generally offer a lifetime warranty. Consider obtaining a protected equipment coverage policy which insures the equipment in the event of surge damage. The devices that will be attached to the computer also need to be surge protected. 77-0100-001 12 September 2000 SECTION 8 Maintenance and Storage Introduction 84 Touch Screen Care 84 Hard Drive Care and Handling 85 Internal Hard Drives 85 External PC Card Hard Drives 86 Battery Maintenance and Storage Maintaining Batteries 87 Storing Batteries 87 87 Computer Maintenance and Storage 88 Maintaining Your Computer 88 Storing Your Computer 90 GoBook Users Manual Introduction The GoBook is ruggedized and weather resistant. Handle it with the normal care required by any sophisticated electronic equipment, and the computer will provide reliable service even under harsh field conditions. Follow the guidelines below to care for your unit. Touch Screen Care CAUTION • Always use an approved stylus. • Never use sharp, hard, or abrasive implements on the touch screen such as ball point pens, pencils, or keys. They could damage the screen. • To clean the touch screen panel, apply a household glass cleaner to a soft, clean, dry cloth and wipe the screen. 84 77-0100-001 12 September 2000 Section 8. Maintenance and Storage Hard Drive Care and Handling There are two hard drive options for the GoBook: a shock-mounted 2.5-inch hard drive and a PC Card Type III hard drive. All hard drives contain media for data storage in the form of a rotating disk, read/write head(s), a motor, and electronics for interfacing and control. Each hard drive type can be susceptible to damage from severe shock and other stressful environmental impacts. The degree of susceptibility to damage is directly related to the individual hard drive and mounting system employed. When reading or writing to the hard disk, the head is “flying” on a thin layer of air, micro-inches above the disk. A shock can cause the read/write head to contact the spinning disk, resulting in immediate loss of stored data and possible physical damage to the disk. It could also create loose debris in the drive enclosure that may cause progressive damage over time. To reduce exposure to high operating shocks, the GoBook uses power modes for the hard drive that prevent the read/ write heads from being positioned over the disk when it is not being used: idle mode and standby mode. You can reduce the risk of damage to the hard drive and increase the reliability of the hard drive and data integrity by following the recommendations below. Internal Hard Drives • • • Do not intentionally drop the computer. The unit is designed to withstand the day to day rigors of the mobile environment and provide years of reliable service. The useful life of the product can be enhanced by not intentionally abusing it. Use the power management feature control in the System Configuration Utility (SCU). Power management conserves power but also ensures that the read/write heads are unloaded and the hard drive is spun down within the time specified. Whenever possible suspend the unit by pressing FN+F3 before moving it from one location to another. This will unload the read/write heads and spin down the disk. 77-0100-001 12 September 2000 85 GoBook Users Manual • • Maintain the environmental seal of the computer by keeping all the external access doors closed and latched. Also avoid exposing the unit to extreme temperatures or moisture when the doors are open. Periodically backup or archive important files and data. External PC Card Hard Drives Each PC Card hard drive manufacturer provides specific guidelines for the care and handling of the product. In addition, follow these recommendations: • • • • • • When the PC Card hard drive is not inserted in a PC Card socket, store the hard drive in a protective carrying case. This will help protect it from inadvertent shocks. Always use care when handling the hard drive. Do not drop, bend, flex, or crush it. Avoid exposing the PC Card hard drive to extreme moisture, heat, or sunlight. Keep all debris out of the connector to ensure good electrical connections. There are no user repairable parts in the PC Card hard drive. Do not attempt to disassemble any part of the hard drive. The warranty will be voided if drive seals are broken or screws have been removed. Periodically backup or archive important files and data. If you encounter or suspect hard drive problems, you can run SCANDISK. If you are not familiar with SCANDISK, go to Windows Start, Programs, Accessories, System Tools, then select SCANDISK. This provides a description of file usage and syntax on selected drives. SCANDISK will identify any failures on the hard drive and prompt you for corrective action based on selected options. If problems are found, it may be necessary to run SCANDISK several times to determine the extent and severity of the problem. SCANDISK may discover multiple bad clusters. Up to ten bad clusters can be allowed before returning the computer for service. After you have run SCANDISK and the problem persists or becomes more severe, or if SCANDISK finds more than ten bad clusters, return the unit for service. 86 77-0100-001 12 September 2000 Section 8. Maintenance and Storage Battery Maintenance and Storage Maintaining Batteries Follow these guidelines to maintain performance of Nickel Metal Hydride (NiMH) batteries. • • • Avoid exposing batteries to extremely hot or cold temperatures for long periods. To prevent possible damage to the battery, the GoBook does not allow the battery to charge if the internal temperature of the battery gets too low (< 5°C or < 41°F) or too high (> 50°C or > 122°F). Charge the battery nightly where the temperature will remain around 20°C (68°F). Re-calibrate your battery when your battery performance degrades, or depending on usage. Storing Batteries • • • Store the battery within the recommended temperature range: 10°C to 30°C (50°F to 86°F). Unused or stored batteries can lose power over time. When you install a battery that has not been used for awhile, connect external power to the computer and charge the battery. After storage, deep cycling the battery up to four times in succession may increase its capacity. You may want to do this over consecutive weekends since each deep cycle process can take up to 40 hours. After this initial conditioning, maintain battery capacity by deep cycling at the recommended frequency. 77-0100-001 12 September 2000 87 GoBook Users Manual Computer Maintenance and Storage Maintaining Your Computer Follow these guidelines to help maintain the condition and performance of your computer. • • • Turn off the computer when you are not using it. Charge the batteries daily or whenever their capacity is low. Operate the computer within the recommended temperature ranges of -20°C to +60°C (-4°F to +140°F). Care and Cleaning Physical Inspection Periodically inspect the computer and accessories for wear, damage, or loose or missing parts. Identifying and correcting potential problems early can help reduce the need to return the unit for service. Outside Case Like all tools, the outside of the computer will get dirty with use. The case is made of painted Magnesium and polycarbonate blend (plastic) doors and covers. These areas can be cleaned with a solution of one part Formula 409™ and one part water. Follow the procedure below. To clean the outside case 1 Disconnect external power and turn off the computer. 2 Remove the battery. 3 Using a soft, dry cloth (do not use paper products because they can scratch the surface), add a small amount of cleaning solution to the cloth and clean the computer case. 4 Wipe off any excess liquid with a soft cloth. 5 Reinstall the battery. 88 77-0100-001 12 September 2000 Section 8. Maintenance and Storage Display Periodically inspect the display to make sure the contrast and brightness functions are operating properly and that all pixels are operational. To clean your touch screen To clean the display assembly, use the same cleaning solution and procedure described earlier for the outside case. In some cases, you can use a small amount of isopropyl alcohol to remove streaks or smears. Use a soft, clean cloth to clean the display. Do not use paper products because they can scratch the screen. External Power Connector The external power connector may sometimes be exposed to moisture and/or contamination causing an unreliable connection to the external power source. Clean the connector using a cotton swab dipped in isopropyl alcohol. RJ-11 Connector Make sure this connector is operating properly. During normal use, the connector pins can get dirty or become broken, bent, or pushed out of place. Clean the connector with a cotton swab dipped in isopropyl alcohol. If the connector needs to be replaced, this can be done without returning the unit for service. Contact your local support person for more information. Keyboard Check all keys to make sure they are working properly. To clean the keyboard, use the same cleaning solution and procedure described above for the outside case. If keyboard problems persist, the keyboard might need to be replaced. This can be done without returning the unit for service. Contact your local support person for more information. I/O Ports Make sure the video, serial, and parallel ports are operating properly. Periodically inspect the ports for damage or contamination, and make sure the cover is attached to the computer. The I/O cover can be replaced without returning the unit for service. Contact your local support person for more information. PC Card Door and Connector Whenever possible, make sure this door is closed and latched properly. When the PC Card door is closed, it provides a watertight seal for the PC Card socket. Shield the area from all contaminants such as liquids, rain, snow, and dust when the door is open. 77-0100-001 12 September 2000 89 GoBook Users Manual Make sure the PC Card connector is operating properly by reading from or writing to a PC Card. Cradle Contacts The cradle contacts on the bottom of the computer may get dirty with daily use. Pins can be cleaned with a cotton swab dipped in isopropyl alcohol. Storing Your Computer You can store the GoBook for approximately 7 - 10 days without losing data as long as the battery is fully charged to begin with. If you plan to store the computer for more than 7 - 10 days, follow these storage guidelines. To store the computer 1 Files and data should be saved before storing the computer. Contact your organization’s help desk about the procedure for backing up files or data. 2 Exit all applications and use the appropriate procedure to exit from your operating system. 3 Turn off the computer. 4 Remove the battery from the unit and store it in a dry place. 5 Store the computer within the recommended temperature ranges of -40°C to +75°C (-40°F to +167°F). If you use PC cards, refer to the manufacturer’s instructions you received with the card for storage and care information. 90 77-0100-001 12 September 2000 APPENDIX A Error Messages Introduction 92 POST Messages 92 MS-DOS Messages 98 Windows Messages 100 Application Messages 100 GoBook Users Manual Introduction The following are possible error and warning messages you may encounter while operating the GoBook computer. The messages in this section are listed alphabetically. Error and warning messages are generated by several different sources including: • • • • Power On Self Test (POST) MS-DOS Windows Applications POST Messages When the GoBook computer restarts, it tests its hardware components. This test is called the Power On Self Test (POST). If the system finds an error during this test, it displays an error message. Some POST errors can occur before anything can be displayed on the screen. In this case, the computer issues a series of beeps, then stops working. This type of error indicates a serious hardware problem, and you should contact your supervisor or your organization’s help desk. The most common POST error messages are listed next along with solutions you can try. 92 77-0100-001 12 September 2000 Appendix A. Error Messages BIOS ROM bad checksum An expansion card has a bad ROM checksum. The expansion card may need to be replaced. Contact your supervisor or your organization’s help desk. -Disk not found -FATAL: CMOS RAM test failed -FATAL: DMA controller faulty -FATAL: Faulty DMA page registers -FATAL: Faulty refresh circuit -FATAL: Interrupt controller failed -FATAL: No RAM found -FATAL: No video display found -FATAL: RAM error at location xxxxxx: Wrote: xx Read: xx -FATAL: ROM checksum incorrect Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your supervisor or your organization’s help desk. Fixed disk controller failure Disk controller is not responding. Report this error to your supervisor or your organization’s help desk. Fixed disk failure Report this error to your supervisor or your organization’s help desk. 77-0100-001 12 September 2000 93 GoBook Users Manual Floppy disk fault - insert valid boot disk and press any key If no floppy drive is present, run the System Configuration Utility (SCU) and disable the floppy disk controller. (See Section 5, “Customizing Settings,” for more information about the SCU.) Gate A20 failure Hardware failure. Report this error to your supervisor or your organization’s help desk. -Hard disk boot sector invalid -Hard disk failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. -Insert boot-disk and press any key -Internal cache test failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. -Keyboard clock line failure -Keyboard controller failure -Keyboard data line failure Reboot the computer by pressing CTRL+ALT+DEL. If the message persists, and the keyboard is not usable, report this error to your supervisor or your organization’s help desk. -Keyboard failure -Keyboard stuck key failure 94 77-0100-001 12 September 2000 Appendix A. Error Messages -Memory failure at AAAAAAAA, read XX expected YY Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. No boot device available — press F1 to retry boot Reboot the computer by pressing CTRL+ALT+DEL. If the problem persists, the hard disk may need to be replaced. Report this error to your supervisor or your organization’s help desk. No boot sector on hard disk Data corrupted on hard disk. Restore hard disk data by rebooting from a bootable PC card. No timer tick interrupt Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. Non-system disk or disk error — Replace and press any key to continue Remove the non-bootable PC memory card from the card socket and press any key to reboot. Non-system disk - insert boot disk and press any key Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. Press the F1 key to continue This message indicates that an error was found during POST. Pressing the F1 key allows the system to attempt to boot. 77-0100-001 12 September 2000 95 GoBook Users Manual Shutdown failure Reboot the computer by pressing CTRL+ALT+DEL. If the message persists, contact your supervisor or your organization’s help desk. Unexpected interrupt in protected mode Reboot the computer by pressing CTRL+ALT+DEL. If the message persists, contact your supervisor or your organization’s help desk. WARNING! PC87570 initialization incomplete. Code=XXX Press ENTER to continue and then restart the computer by pressing CTRL+ALT+DEL. You can continue to use the computer since basic computer functions may still be operable; however, some functions may not work properly. If the problem persists, contact your supervisor or your organization’s help desk. WARNING! Boot sector 0 has changed The boot sector of the hard drive has been modified. This message also may be displayed when booting from drive C after booting from another device. Pressing F1 will allow the system to continue to boot. If this problem persists, contact your organization’s help desk. -WARNING: CMOS checksum invalid - run SCU -WARNING: CMOS failure - run SCU Run the System Configuration Utility (SCU) to set the system configuration. If the problem persists, contact your organization’s help desk. (See Section 5, “Customizing Settings,” for more information about the SCU.) 96 77-0100-001 12 September 2000 Appendix A. Error Messages -WARNING: Floppy controller failed -WARNING: Floppy disk track 0 failed Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. WARNING: Floppy information invalid - run SCU Run the System Configuration Utility (SCU) to set the system configuration. If the problem persists, contact your organization’s help desk. (See Section 5, “Customizing Settings,” for more information about the SCU.) -WARNING: Keyboard controller failure -WARNING: Keyboard failure Reboot the computer by pressing CTRL+ALT+DEL. If the problem persists, the keyboard is not usable; contact your organization’s help desk. -WARNING: No bootable floppy drive 0 installed -WARNING: No interrupts from timer 0 Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. If the problem persists, contact your organization’s help desk. WARNING: Time/date corrupt - run SCU Run the System Configuration Utility (SCU) to set the time of day and date. (See Section 5, “Customizing Settings,” for more information about the SCU.) WARNING: Unexpected amount of memory - run SCU Run the System Configuration Utility (SCU) to reinitialize the system configuration. If the problem persists, contact your organization’s help desk. (See Section 5, “Customizing Settings,” for more information about the SCU.) 77-0100-001 12 September 2000 97 GoBook Users Manual xxxxxh Option ROM checksum failure where xxxxxh is the starting address of the option ROM An expansion board contains a defective ROM. Try restarting the computer by pressing CTRL+ALT+DEL. If the problem persists, the expansion board may need to be replaced. Report this error to your supervisor or your organization’s help desk. -PC87570 CPU test failed! Press ENTER to continue -PC87570 initialization failed! Press ENTER to continue -PC87570 RAM test failed! Press ENTER to continue -PC87570 ROM test failed! Press ENTER to continue Restart the computer by pressing both mouse buttons for at least ten seconds and then releasing the buttons. You can press ENTER to continue to use the computer since basic computer functions may still be operable; however, the battery will not be charged properly. If the problem persists, contact your organization’s help desk. MS-DOS Messages The MS-DOS operating system may display a warning or error message if it encounters a problem with a command in the CONFIG.SYS or AUTOEXEC.BAT file, or a command that you entered at the DOS prompt. Following are a few of the most common MS-DOS messages. Bad command or file name A command was entered that is spelled incorrectly or does not exist on the computer. 98 77-0100-001 12 September 2000 Appendix A. Error Messages Invalid media type reading drive D Abort, Retry, Fail? The PC memory card may not be formatted. Press A to abort, then format the card using the MS-DOS Format command, or from Windows using the Format Disk command. Invalid drive specification You tried to access a drive that does not exist. This can happen if you try to access drive D, but the PC card drivers are not loaded. Report this error to your supervisor or help desk. Non-System disk or disk error Replace and press any key when ready This can occur if a PC memory card is in the card socket and you restart the computer. Remove the card, and then press any key. Not ready reading drive D Abort, Retry, Fail? Make sure that the PC card is inserted fully into the card socket, then press R to retry. See Section 8, “Using PC cards” for more information. 77-0100-001 12 September 2000 99 GoBook Users Manual Windows Messages Windows messages are typically self-explanatory. See Appendix B Troubleshooting, for more information. Application Messages Both MS-DOS and Windows applications may display messages if a warning or error condition occurs. Refer to the online Help or other documentation for the application that generated the message. 100 77-0100-001 12 September 2000 APPENDIX B Troubleshooting What to Try First 102 For More Help 102 Common Solutions to Common Problems 103 Applications 104 Batteries 106 Cellular Modem 109 Display 109 Hard Disk 111 I/O Ports 111 Keyboard 112 Landline Modems 114 Miscellaneous 117 Mouse 121 PC Cards 122 Pen/Touch Screen 123 Peripherals 123 Radio Modems 124 GoBook Users Manual What to Try First This section is designed to help you determine and fix problems you might encounter while operating the GoBook computer. Try the following things in order: • • • • First look through the categories in this section for a solution. If you don’t find a solution for your situation here, try one of the resources listed below. If you are having a problem with a computer application, use the online Help that comes with the application to find a solution. If you still cannot resolve your problem, contact the help desk at your organization. For More Help • • 102 Windows 98 online Help is already installed on your system. To access this information, select Help from the Start Menu. Third-party Windows manuals are available from your local bookstore. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Common Solutions to Common Problems Solutions to some common problems are listed on the following pages under these categories: • • • • • • • • • • • • • Applications Batteries Display Hard Disk I/O Ports Keyboard Landline Modem Miscellaneous Mouse PC Cards Pen/Touch screen Peripherals Wireless Modem 77-0100-001 12 September 2000 103 GoBook Users Manual Applications My application locks up, acts strangely, or produces a General Protection Fault (GPF) error • • • If you’ve tried to resolve the problem other ways and your application still doesn’t respond, you may need to restart your computer as described below. To reboot your computer, press CTRL+ALT+DEL. If the computer does not restart when you press CTRL+ALT+DEL, the keyboard may be locked up. Reset the computer by holding down the Power button for at least 5 seconds and then releasing the button. The data on the hard disk could be corrupted. Run SCANDISK. Windows is out of memory/resources. Exit Windows and restart Windows. The Speaker Phone application does not work and it locks up or is very slow after dialing • 104 Make sure the IRQ is set to the same value in both Windows and in the SCU. See Section 6 Customizing Your Bios Settings. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Applications Communications programs such as HyperTerminal, Procomm Plus, or Speaker Phone don’t seem to work or they lock Windows • • When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen to install it. Verify with your company that your computer has an internal modem installed. Third-party applications don’t work with COM3 • • • Make sure a modem is installed. Locate the “Config” string label on the bottom of the computer; a modem is not installed if the seventh digit is Z. Make sure your application is set to use COM2. Make sure your application is using the correct communication settings (baud, parity, etc.). Batteries The battery does not charge • • • To prevent possible damage to the battery, the system will not allow a charge if the battery temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge the battery in a location with a moderate temperature of around 20°C (68°F). If possible, turn off the computer while the battery is charging. Try enabling the “Suspend on AC Power” option under the Power, Suspend/Resume Control menu in the System Configuration Utility (SCU). This allows the system to automatically suspend while it is connected to 77-0100-001 12 September 2000 105 GoBook Users Manual • external power. If the battery is new or has been stored for a week or more, follow this procedure: 1 Make sure the computer is turned off. 2 Open the battery door and remove the battery. 3 Connect the AC adapter to the computer and an AC wall outlet, and then turn on the computer by pressing the Power button. 4 Reinstall the battery and replace the battery door. 5 Allow the system to remain idle for one hour with the AC adapter connected to the computer. The Charging LED stays lit when the battery starts charging. 6 If the battery still fails to charge after an hour, remove the battery, wait several seconds, and then install it again. If the battery does not begin charging within several minutes, return the unit for service. 106 77-0100-001 12 September 2000 Appendix B. Troubleshooting Batteries The batteries take much longer than five hours to charge • Under moderate temperatures, about 21°C (70ºF), the computer’s battery takes 4 to 5 hours to completely charge. Under extremely cold or hot temperatures, however, the battery can take up to 16 hours to fully charge. The batteries don’t last very long • • • Calibrate the battery using the Battery Calibration selection in Advanced Bios Setup (see Section 6 Customizing Your Bios Settings for additional information). If your battery is new or has not been used for several weeks, calibrating the battery over a weekend may substantially increase its capacity. As your battery ages, the maximum capacity that it can hold naturally decreases, and even the best maintained batteries eventually need to be retired. Consider replacing the battery if you are not getting the usage you need from it. You may have a defective battery. Check the battery condition with the Battery Status application. The charging light doesn’t flash • • Verify that a battery is installed in the unit. This may indicate that the charging process terminated. The gas gauge isn’t full after charging the battery • This may indicate that the charging process terminated prematurely. 77-0100-001 12 September 2000 107 GoBook Users Manual Batteries The gas gauge reads “full,” but the indicator light is still On • • If you charge your battery daily, rely on the gas gauge reading to determine battery capacity. The charge mode may have switched from Fast to Slow because the battery became too hot. The charging process is trying to put a little more capacity into the battery; however, external power can be removed because the battery is virtually full. If your battery is new or has not been used for several weeks, rely on the indicator light to determine when the battery is fully charged. The gas gauge is unreliable in these cases; it may read 100 percent, but the actual capacity is only 10 percent. My battery seems to have less and less capacity • • 108 To keep your battery at optimum performance, perform a deep cycle discharge every 2-1/2 to 3 months using the Battery Maintenance application. If your battery is new or has not been used for several weeks, calibrate it once. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Batteries • Over time as your battery ages, the maximum capacity that it can hold naturally decreases, and even the best maintained batteries eventually need to be retired. Consider replacing your battery if you are not getting the usage you need from it. Cellular Modem The Sierra Watcher utility has a run time error when starting or when trying to setup the cellular modem • Make sure the Speaker Phone application is not running. Display The display performance is slow • The temperature may be too cold. Move the computer to a warmer operating environment. I can’t read the display • • Adjust the backlight. The automatic power-saving mode may have shut off (suspended) the computer. Press any key to resume. 77-0100-001 12 September 2000 109 GoBook Users Manual . Display The underlined, inverse, and hypertext characters are difficult to read on the screen • • Change the color scheme. From the Start Menu select Settings, Control Panel, choose Display, and then click the Appearance tab to make changes to the color scheme. Make the online hypertext jumps black by adding the line JumpColor=0,0,0 to the [Windows Help] section of WIN.INI. I can’t see the cursor while using the DOS editor • Press FN+INSERT to change from insert mode to overwrite mode to enable a block cursor. When it defaults to insert mode, the DOS editor uses an underline cursor which is less visible than the block cursor for overwrite mode. The display appears to have random pixels darkened after scrolling • Contact your supervisor or your organization’s help desk for information about correcting this problem. I changed my display resolution, but I see no difference on the screen • 110 Try restarting your computer for the changes to take effect. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Hard Disk The hard disk will not spin up so the computer can’t boot up • This occurs if the unit is exposed to extreme low temperatures. This is not a hardware failure associated with the hard disk. Allow the computer to warm to room temperature. I can’t save files because the disk is full • Report this situation to your supervisor or your organization’s help desk. Diskette Read Error • Any card in the PC card socket except for a properly formatted memory card will cause this error since it is trying to read the PC card. I/O Ports I can’t access a serial port • • Make sure another application is not using the same port. Make sure the correct COM port is selected in your application. Refer to the online Help for your application. Ports 77-0100-001 12 September 2000 111 GoBook Users Manual Keyboard Something unexpected happens when I press a key • You may have pressed a key combination that performs a Windows function. Make sure you are pressing the correct keys for the application you are running. I can’t tell if I’m in NUM LOCK mode • This icon appears on the Windows 98 Taskbar when NUM LOCK is enabled: Pressing NUM LK toggles the NUM LOCK mode on and off. Incorrect characters appear on the screen when I press certain keys • 112 You may be in NUM LOCK mode. Press FN+NUM LK to toggle NUM LOCK mode off. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Landline Modems The modem doesn’t work • • • • • • Make sure a modem is installed. Locate the “Config” string label on the bottom of the GoBook computer; a modem is not installed if the seventh digit is Z. When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen to install it. If you are operating in DOS, verify that the modem has been powered on using MODEM ON. MODEM OFF will power off the modem to conserve power when the modem is not in use. Make sure the communication settings are correct in your application. Refer to the online Help for your application. Make sure you have the correct COM port selected in your application. Refer to the online Help for your application. The following table describes the correct settings for each modem type. Modem type COM port External COM1 or COM2 Internal landline COM3 Internal CDPD COM4 Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ lines specified in the SCU. You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings 77-0100-001 12 September 2000 113 GoBook Users Manual The modem doesn’t dial a number Check these things: • 114 If you are running a program in MS-DOS, make sure the modem is turned on using MODEM ON before you run the application. MODEM OFF will power off the modem to conserve power when the modem is not in use. 77-0100-001 12 September 2000 Appendix B. Troubleshooting …Landline Modems • • • • • If you are using an external modem, make sure the cables are attached correctly. If you are using an internal modem, make sure the modem is installed. Check with your organization to determine if your computer has an optional internal modem installed. Make sure your communications parameters are correct in your application. Refer to the online Help for your application. Make sure you have the correct COM port selected in your application. Refer to the online Help for your application. The following table describes the correct settings for each modem type. Modem type COM port External COM1 or COM2 Internal landline COM3 Internal CDPD COM4 Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ lines specified in the SCU. You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings. The modem dials and receives an answer but does not establish a connection • • • You may have incorrect parameters selected for your application to talk with the remote modem. Refer to the online Help for your application. You may need to adjust your modem’s baud rate or protocol selection. Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ lines specified in the SCU. You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings 77-0100-001 12 September 2000 115 GoBook Users Manual Landline Modems Communications programs such as HyperTerminal, Procomm Plus, or Speaker Phone don’t seem to work or they lock Windows • • • • If you are using the internal modem, be sure to specify COM3 as the communications port. Verify with your company that your computer has an internal modem installed. When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install the modem. Answer “Yes” to this question and follow the instructions on the screen to install it. Make sure the IRQ lines for COM3 and COM4 are specified for Windows. See Section 6 Customizing Your Bios Settings to view and change IRQ settings. Third-party applications don’t work with COM3 • • • • • 116 Make sure a modem is installed. Locate the “Config” string label on the bottom of the GoBook computer; a modem is not installed if the seventh digit is Z. Make sure your application is set to use COM3. Make sure your application is using the correct communication settings (baud, parity, etc.). The modem may not be powered on. If you are using a DOS application, before running the application, make sure that MODEM ON is called from the DOS command line or from a batch file. Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ lines specified in the SCU. You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Landline Modems Attempting to use the speaker phone without a modem installed causes Windows to lock up • This can also happen if the IRQ settings in Windows under Control Panel, Ports don’t match those in the SCU. Verify IRQ settings and that the modem option is installed. Locate the “Config” string label on the bottom of the GoBook computer; a modem is not installed if the seventh digit is Z. The modem dials and the answering modem generates tone, but our modem does not begin the training sequence to establish a connection Although the problem may appear to originate from the computer, the source of the problem is the answering modem. • • Try setting up the answering modem to generate the correct V.22 tone which can usually be done by sending an AT command to the modem. See the AT Command summary in the AT Command Reference manual more information. Add %!1300AO to the initialization string. If used, this command must be sent immediately before the command to dial the desired phone number and sent again before re-dialing the number since the modem will default to the original setting at the end of the session. Miscellaneous The computer shuts off unexpectedly • • The computer has entered suspend mode. Press a key to turn it back on. The battery capacity may be low. Connect external power to charge the battery, or replace the battery with a fully charged one. 77-0100-001 12 September 2000 117 GoBook Users Manual Miscellaneous • The battery contacts may be dirty. Turn off the computer, remove the battery, and clean the contacts. The speaker volume is too high or too low • Increase the volume by pressing FN+F9; decrease the volume by pressing FN+F8. The computer won’t turn on • • • • The battery may not be installed properly, or it may not be fully charged. Make sure a fully charged battery is properly installed. Connect external power to charge the battery if it is not charged. If you are using the AC adapter, check the electrical outlet you are using to make sure it is working properly. If the GoBook computer does not turn on, restart the computer by holding down the power button for at least 5 seconds and then releasing the buttons. The computer won’t turn off • 118 Press and hold the Power button for 5 seconds. If pressing and holding the Power button does not turn off your computer, the system may be locked up. Reboot your computer by pressing CTRL+ALT+DEL. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Miscellaneous The computer enters suspend mode too quickly • When there is no activity for a period of time, the computer turns off or enters suspend mode. To extend this time, use the Power Management program and enter a new time. The computer doesn’t automatically suspend • • Check to make sure the COM ports are off. For example, exit any application that uses COM ports such as Speaker Phone. Make sure external power is not connected. Some systems will not suspend automatically when they are connected to external power. The system date and time are incorrect • Reset the correct date and time by choosing the Date/Time icon from Control Panel and making the appropriate changes. 77-0100-001 12 September 2000 119 GoBook Users Manual Miscellaneous I receive an “out of memory” error message • • • • • Too many applications may be running at the same time. Close applications you don’t need. Run MS-DOS applications in full screen rather than a window. Press ALT+ENTER to toggle between full screen and window mode. If you’re using desktop wallpaper, set wallpaper to None. To do this, choose Display from Control Panel and make the appropriate change. Make sure you have enough space on your hard disk. Contact your supervisor or your organization’s help desk for assistance. Set up a permanent swap file. Contact your supervisor or your organization’s help desk for assistance. Holding down the Power button to reset the computer doesn’t always work • 120 Try resetting the computer again. If this doesn’t work, remove all power, and allow the unit to remain idle for ten minutes. After ten minutes, connect external power and retry. 77-0100-001 12 September 2000 Appendix B. Troubleshooting Mouse I have difficulty double-clicking the mouse fast enough • From the Start Menu, select Settings, Control Panel, and then choose Mouse. The Buttons tab contains the setting for the double-click speed. I can’t see the mouse pointer • • The mouse pointer may be off the screen. Move the mouse until it reappears on the screen. From the Start Menu, select Settings, Control Panel, and then choose Mouse. The Motion tab contains settings for the mouse speed and trail. PC Cards I can’t remove the PC card • • Press the ejector button located inside the PC card door on the side of the computer. The button will pop out. Press down on top of the ejector button to eject the PC card. Slide the card out. If the ejector button malfunctions when you press it, release the button and then press it again. Diskette Read Error • Any card in the PC Card socket except for a properly formatted memory card will cause this error since it is trying to read the PC Card. 77-0100-001 12 September 2000 121 GoBook Users Manual The system does not recognize the PC Card CD-ROM when it is inserted into the PC Card socket • • There is a delay of 10 to 15 seconds before the CD-ROM drive is recognized. Drivers may not be installed. Contact your organization’s help desk for assistance. The computer locks up when I remove the PC card • 122 Before you remove the card, select the PC card icon in the system “tray” area of the screen (near the clock in the lower right corner), and choose “Stop [card name] card.” 77-0100-001 12 September 2000 Appendix B. Troubleshooting Pen/Touch Screen When I try to use the stylus on my touch screen, nothing happens • If you cannot select objects accurately with the stylus, you may need to recalibrate the touch screen. To calibrate the touch screen 1 From the Start Menu, select Programs, UPDD, and then choose Calibrate. 2 Follow the instructions on the screen to calibrate the touch screen. The touch screen display warps or pillows in high humidity • The computer remains functional; however, moving the computer to a more suitable environment will allow the display to recover. Wireless Modems How can I tell if my RAM radio is working? Try the following procedure. 1 Make sure the IRQ is set the same in the SCU and in Windows. See Section 6 Customizing Your Bios Settings for more information. 2 Use Battery Status to make sure the battery is at 100 percent capacity. 3 Make sure RFGXM.EXE is loaded in AUTOEXEC.BAT. 4 Exit Windows to a DOS prompt. 5 From a DOS prompt, enter: C:\XCTOOLS\XCMASC. 77-0100-001 12 September 2000 123 GoBook Users Manual ...Wireless Modems 6 Check to make sure the radio indicator light is on. The following messages appear in order: “Network Contact Lost” (or something similar as it starts up) “Network Contacted” If you receive the first message and not the second, your unit is probably not registered. See Section 4 If You Have a Wireless Modem, for more information, or contact your company’s help desk for assistance. 7 After the “Network Contacted” message appears, your radio ID is displayed. Make sure this matches the ID on the bottom of your computer. If these numbers do not match, contact your company’s help desk for assistance. 8 If your unit is registered, type some text and press ENTER. This sends the text to the RAM network which in turn sends it back to you (sending a message to yourself). After receiving a message, this text appears at the top of the screen: “MPAK received.” This means the message was sent successfully. “MPAK rejected” means that the message just echoed back to itself internally within the modem (you may be out of range). 9 Press ALT+R to display signal strength. If it is greater than 0 db, your radio is probably working correctly. Press F1 for help on other keys. How can I tell if my ARDIS radio is working? • First connect the computer to external power, install a fully-charged battery, and then follow the procedure below for your particular operating system. 1 From the Start Menu, select Shut Down, and then choose “Restart the computer.” 2 Press F8 when this message appears: “Starting Windows 98...” 124 77-0100-001 12 September 2000 Appendix B. Troubleshooting ....Wireless Modems 3 Select Option 5 This allows you to “single step” through each startup command. 4 Respond “N” to each prompt EXCEPT the following: “Process your startup device drivers (CONFIG.SYS)” “DEVICE=C:\WINDOWS\HIMEM.SYS” “DEVICE=C:\WINDOWS\EMM386.EXE NOEMS” 5 From the DOS prompt, enter C:\CD XCTOOLS. 6 Enter RFGXM. Radio driver starts and the radio on/off light comes on; continue to the next step. If the light does not come on, contact your company’s help desk for assistance. 7 Enter XCMG. If a message appears indicating that it was unable to initialize, contact your company’s help desk for assistance. 8 ARDIS can be contacted to verify that the computer has an ARDIS radio installed and that it is registered with their company. Contact your company’s help desk for assistance. 9 XCMASC program can’t regain network contact after the radio detects a low battery even when the battery is recharged • The radio power must be cycled before the radio will resume contact with the network. 77-0100-001 12 September 2000 125 GoBook Users Manual ....Wireless Modems Radio application cannot find radio modem • • Make sure the IRQ setting for COM4 is set correctly in the SCU. Many DOS applications assume this to be IRQ 3 rather than the default of IRQ 10. See Section 6 Customizing Your Bios Settings. Make sure that XCPRF is being loaded in AUTOEXEC.BAT before starting the application. Activating the Radio TSR while in the DOS Editor causes the computer to lock up requiring a hardware reset • Do not use CTRL+ALT+R while inside the DOS Editor. The Transparent Mode application doesn’t work • 126 This application is only for the ARDIS radio network. 77-0100-001 12 September 2000 APPENDIX C Glossary AC adapter The standard charging device shipped with the mobile computer that supplies power from an AC wall outlet to operate the computer and charge the battery installed in the unit. antenna If you have a radio modem installed in your computer, this device sends and receives radio waves for this modem. For best reception, place the antenna in a vertical position. application A program designed for a specific purpose such as solving a particular business or mathematical problem. backlight A feature of the computer display that makes information on the screen easier to read in low-light situations. On a monochrome display, the backlight automatically turns off after one minute of inactivity. You must manually turn the backlight on by pressing FN+F1 when you resume. On a color display, the backlight is on whenever the computer is running. See also “MaxBright.” battery indicator light The left-most light on the indicator panel, this light illuminates when the computer is operating on battery power and blinks to let you know the battery capacity is getting low. Battery Maintenance application A separate program that allows you to deep cycle discharge batteries. GoBook Users Manual Battery Status application A separate program that displays information about the current state of the battery. By default, this program runs automatically when you run Windows. bit The smallest unit of computer data (binary digit). deep cycle discharge A user-initiated charging method that completely discharges Nickel Metal Hydride (NiMH) batteries before charging them again. This helps eliminate “memory effect,” reconditions the batteries, and helps increase their capacity. desktop The screen background for Windows on which windows, icons, and dialog boxes appear. dust cover A cover that provides added protection for the serial, parallel, and video ports when they are not being used. external power Any of the approved devices used to supply power to the mobile computer including the AC adapter, the vehicle adapter, and the vehicle cradle. external power light The second light from the left on the indicator panel, this light illuminates when the computer is operating on external power. If a battery is installed, the external power supply automatically begins charging the battery when power is connected. The light blinks to indicate the battery is being charged; it remains on when the battery is fully charged. fast charge A method of quickly increasing the battery capacity while the mobile computer is attached to external power. This is the normal and preferred charging method. It takes approximately three hours to fully charge the battery using this method. hard disk A rigid magnetic storage device that provides fast access to stored data. The standard hard disk for the mobile computer is ruggedized to withstand more shock and vibration than hard disks in typical notebook computers. hardware The electronic components, boards, peripherals, and equipment that make up your computer system. 128 77-0100-001 12 September 2000 Appendix C. Glossary indicator lights The small lights located between the display and the keyboard that blink or remain on or off to indicate activity on the system. They include an On/Off light, an External Power light, a Disk Activity light, and a Radio On/Off light. keyboard The keyboard is weather sealed and designed with 93 percent standard key spacing. MaxBright A feature available on the 10.4-inch color display that intensifies the backlight to its maximum brightness. Pressing FN+F1 toggles MaxBright on and off. megabytes (MB) A unit of memory measurement equal to approximately one million bytes (1,048,576 bytes). megahertz (MHz) A measurement of electrical frequency equal to one million cycles per second. microphone Using the Speaker Phone application, the microphone allows a user to talk to another person. Microsoft Windows and Windows 95 An operating environment for MS-DOS used on IBM-compatible computers that provides users with graphical windows in which to do their work. All Windows applications have consistent features such as command menus, windows, and dialog boxes. mouse pointer and buttons On the mobile computer, the integrated mouse pointer is located directly below the spacebar on the keyboard. The left and right mouse buttons are located on either side of the mouse pointer. MS-DOS Microsoft Disk Operating System. The standard, single-user operating system of IBMcompatible computers. Nickel Metal Hydride battery (NiMH) The standard types of rechargeable batteries used in the mobile computer. on/off light The left-most light on the indicator panel, this light illuminates when you turn on the mobile computer; it also blinks to let you know the battery is getting low. 77-0100-001 12 September 2000 129 GoBook Users Manual online help A help utility available on-screen while you are using an application. operating system A set of programs that manage the overall operation of the computer. parallel port A port that can be used to connect a printer. PC card A self-contained, credit card-sized device that can be used to store programs, data, or to expand the capabilities of your computer. port An interface between the computer and external devices. Power On Self Test (POST) A diagnostic test run by the computer’s BIOS system when the computer restarts. power port A port used to connect the external power supply to the mobile computer. radio on/off light The right-most light on the indicator panel. If your computer is equipped with a radio modem, this light turns on when the radio modem is powered on. When the computer is off, the light blinks to indicate a message is waiting. Random Access Memory (RAM) The computer’s primary working memory in which program instructions and data are stored so they are accessible directly to the central processing unit (CPU). RJ-11 connector A port used by the internal modem to communicate over standard voice grade telephone lines. ruggedized The unique design of mobile computers that are built to withstand rugged and rough environments. serial port A port that can be used to connect a printer or modem. slow charge A method of increasing the battery capacity while the computer is attached to external power. This method uses lower AC voltage. It takes approximately 16 hours to fully charge the battery using this method. 130 77-0100-001 12 September 2000 Appendix C. Glossary software System, utility, or application programs expressed in a computer-readable language. Software programs tell the hardware components what to do. speaker Located on the bottom of the computer, the speaker provides sound for the unit. Speaker Phone application The Speaker Phone application is a separate program that allows you to dial a number and talk with another person over telephone lines. To run this application, double-click the Speaker Phone icon in the Mobile Computer Tools folder. stand alone charger An optional charging device used to charge an additional battery for the computer. suspend mode Suspend mode turns off certain functions of the computer if there is no activity for a userspecified time. The computer also enters suspend mode if the battery capacity becomes critically low and external power is not connected or the battery is not replaced. Some systems do not automatically enter suspend mode when they are connected to external power. System Configuration Utility (SCU) A utility that allows you to change default settings for your hardware options and power management. Taskbar In Windows 98, the area along the bottom of the screen that contains the Start button and buttons for windows, documents, or applications that are open. utility A program that helps you maintain and improve the efficiency of the computer system. vehicle adapter An optional device that supplies power from the vehicle battery to operate the computer and charge the battery installed in the unit. It typically connects to the vehicle battery using the cigarette lighter socket. vehicle cradle An optional, vehicle-based docking station designed to safely secure the computer in a vehicle. You can also use the vehicle cradle to charge batteries, or to communicate with other devices. 77-0100-001 12 September 2000 131 GoBook Users Manual Video Graphics Array (VGA) Video graphics technology that supports up to 256 colors and a graphics resolution of 640 x 480 pixels. video port This port can be used to connect an external monitor. 132 77-0100-001 12 September 2000 Index AC adapter defined 129 adjusting the screen 10 antenna position 42 applications Battery Maintenance 129 Battery Status 130 defined 129 Radio Status 43 Speaker Phone 133 troubleshooting 106 ARDIS radio, registering 40 backlight defined 129 battery charging 7, 74 deep cycle discharging 130 installing 7 maintenance 87 Nickel Metal Hydride (NiMH) 131 storage and care 87 temperatures 109 troubleshooting 109 battery door opening 120 Battery Maintenance application 129 Battery Status application 130 Caps Lock mode 22 CDPD radio, registering 41 cellular modem, registering 40, 41 133 GoBook Users Manual chargers stand alone 74 vehicle adapter 75 vehicle cradle 76 charging batteries 7, 74 cleaning the computer 88, 89 clock, setting 10 compliance statements iii date, setting 10 deep cycle discharging 130 display adjusting 10 backlight 129 cleaning 89 if you have a touch screen 9 troubleshooting 111 equipment, standard 2 error messages 94 external power defined 130 vehicle adapter 75 vehicle cradle 76 134 FCC statements iii GoBook (IX250) computer ii cleaning 88, 89 keys 21 restarting 21 storing 91 hard disk care and handling 85 defined 130 troubleshooting 113 I/O ports troubleshooting 113 if you have a touch screen 9 indicator lights defined 131 installing the battery 7 77-0100-001 12 September 2000 Index keyboard basics 21 cleaning 89 illustrated 21 troubleshooting 114 using 21 keys numeric 24 Nickel Metal Hydride (NiMH) battery defined 131 maintaining 87 Num Lock mode 24 numeric keypad 21, 24 landline modem 116 maintaining batteries 87 messages, error 94 Microsoft Windows, defined 131 modem radio 40 surge protection 80 troubleshooting 111, 116, 126 mouse defined 131 MS-DOS messages 100 77-0100-001 12 September 2000 parallel port defined 132 PC cards troubleshooting 124 pen/touch screen 9 cleaning 84 troubleshooting 125 peripherals surge protection 79 power port cleaning 89 power surges, protecting equipment from 79 problems, solutions to 104, 105 protecting equipment from power surges 79 135 GoBook Users Manual radio modem additional documentation 47 antenna position 42 capabilities 41 enabling 43 registering 40 software 45, 46 troubleshooting 128 Radio Status application 43 RAM radio, registering 40 restarting the computer 21 RJ-11 connector cleaning 89 defined 132 safety information vii screen adjusting 10 selecting a surge suppresser 79 serial port defined 132 radio settings 42 setting the date and time 10 software radio 45, 46 Speaker Phone application 133 136 stand alone charger 74, 133 standard equipment 2 startup problems, solutions to 11 storing batteries 87 storing the computer 91 stylus, using 9 surge suppressors 79 suspend mode 133 System Configuration Utility (SCU) defined 133 temperatures battery 108 operating 88 storing the computer 91 time, setting 10 touch screen 9 cleaning 84 troubleshooting 125 troubleshooting common solutions 105 what to try first 104 77-0100-001 12 September 2000 Index vehicle adapter 75, 133 vehicle cradle 76, 133 wireless network providers 40 World Clock, setting 10 77-0100-001 12 September 2000 137 GoBook Users Manual 138 77-0100-001 12 September 2000 Itronix Corporation P.O. Box 179 Spokane, WA 99210-0179 www.itronix.com 77-0100-001
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