Genie Owners Manual 1028 2028 Eng

User Manual: Genie 1028 - Product Support Information

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BELT/CHAIN DRIVE GARAGE DOOR OPENER MODELS

1028, 2028

PROGRAMMING, OPERATION & MAINTENANCE MANUAL

Includes INTELLICODE® Remote Control.
The Included Safe-T-Beam® system MUST be installed to close the door. DO NOT use other brands or types.
For use with residential sectional overhead garage doors ONLY.
Homelink® and Car2U® compatible

STOP

Need help or have questions?
For answers and assistance,
visit www.GenieCompany.com
or call Customer Service at: 1-800-35-GENIE
!

WARNING

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential door.

AVERTISSEMENT

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une porte
a section re sidentielie.

INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER
HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE
Alternate language manuals available at:
Idioma alternativo manuales disponibles en:
Autre langue manuels disponibles à:

www.GenieCompany.com
©2017 GMI Holdings, Inc d/b/a The Genie Company, the Genie logo, Intellicode, Safe-T-Reverse, SmartSet, Sure-Lock, Door Detect, and Safe-TBeam, are trademarks of The Genie Company. All other trademarks are property of their rightful owners. Consistent with our policy of continuing product improvements, we reserve the right to change product specifications without prior notice or obligations. HomeLink is a registered
trademark of Gentex Corporation. Car2U is a registered trademark of Lear Corporation.
38484.503493 01/17

INDEX
1

Safety Information
Safety Notifications.................................................. 4
Important Safety Instructions.............................. 5

Features
Safety Features.......................................................... 6
Opener Features....................................................... 6

Programming Information
Introduction............................................................... 7
Overview of Powerhead Controls...................... 7
Travel Limits
Closing Garage Door (DOWN Limit).................. 8
Opening Garage Door (UP Limit)....................... 9
Force Control............................................................10
Contact Reverse Test.............................................10
Contact Reverse Adjustment.............................10
Remote Control Programming..........................11

Maintenance and Adjustments
Important Safety Instructions............................12
Regular Maintenance............................................13
Remote Battery Replacement............................13
Light Bulb Replacement......................................14
Adjustment Guides................................................15
Force Settings..........................................................15
Resetting Travel Limits..........................................15
Locating Safe-T-Beam® Pairs ..............................16
Wire Diagram...........................................................16

Troubleshooting............................................ 17-18

Optional Programming & Accessories
Clearing Memory for Remotes..........................20
Programming Vehicle Remotes.........................21
Programming Wireless Keypad.................. 22-23

Parts.................................................................... 24-27

DASMA Information.................................... 28-31

Warranty...................................................................32

SAVE THESE INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS

FCC Part 15.21 Statement:
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate the equipment.
FCC / IC Statement:
This device complies with FCC Part 15
and Industry Canada licence-exempt RSS
standard(s). Operation is subject to the
following two conditions: (1) this device
may not cause harmful interference, and
(2) this device must accept any interference
received, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR
d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage,
et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le
fonctionnement.

Thank you for purchasing a
Genie® brand garage door
opener. The leader in garage door
opener technology.
Please take a moment to preview this manual to ensure that you have
the proper tools and skill set to install a new garage door opener.
Pay particular attention to all Safety Warnings, Cautions and
Information. Remember, your garage door is the largest and heaviest
moving object in your home.

DO NOT RETURN PRODUCT TO STORE
If you require assistance or have any questions,
a knowledgeable Genie Service Technician is just
a phone call away at:
1-800-35-GENIE (1-800-354-3643)
Or visit our website at:

www.GenieCompany.com
Before setting up your new garage door opener, please locate and record the model plate on the
opener. This information will be necessary should you seek technical support via our website,
customer support department or local servicing Genie dealer.

Model Number:______________________________
Serial Number:_______________________________

SAFETY NOTIFICATIONS & INSTRUCTIONS

OVERVIEW OF POTENTIAL HAZARDS
READ THIS SAFETY INFORMATION

Garage doors are large, heavy objects that move with the help of springs under high tension and electric motors. Since moving objects, springs under tension,
and electric motors can cause injuries, your safety and the safety of others depend on you reading the information in this manual. If you have questions or do
not understand the information presented, call your nearest trained door system technician or visit our website at www.geniecompany.com.
CONVENTIONS USED IN THESE INSTRUCTIONS
The following safety alert symbol and signal words are used throughout this manual to call attention to and identify different levels of hazards and special
instructions.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert
symbol and the word “DANGER”, “WARNING”, or “CAUTION”.
•
•
•
•

DANGER indicates an imminently hazardous situation which, if NOT avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if NOT avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if NOT avoided, may result in injury or property damage.
The word NOTE is used to indicate important steps to be followed or important considerations.

Tous les messages concernant la sécurité seront indiqués après un symbole d’alerte de la sécurité et l’une des mentions suivantes “DANGER”,
”AVERTISSEMENT” ou “MISE EN GARDE”.
• DANGER signale une situation dangereuse imminente qui, si elle n’est pas évitée, risque d’entraîner des blessures graves, voire mortelles.
• AVERTISSEMENT signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner la mort ou des blessures
graves.
• MISE EN GARDE signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner des blessures ou des
dommages matériels.
• Le terme REMARQUE est utilisé pour signaler les étapes importantes à suivre ou d’importants éléments à prendre en considération.

IMPORTANT SAFETY INSTRUCTIONS
POTENTIAL HAZARD

EFFECT

PREVENTION

MOVING DOOR

! WARNING
Could result in Serious
Injury of Death

Do Not operate unless the doorway is in sight and free of
obstructions. Keep people clear of opening while door is moving.
Do Not allow children to play with the door opener.
Do Not change opener control to momentary contact unless and
external reversing means is installed.
Do Not operate a door that jambs or one that has a broken spring.

ELECTRICAL SHOCK

! WARNING
Could cause Serious
Injury or Death

Turn off electrical power before removing opener cover.
When replacing the cover, make sure wires are not pinched or near
moving parts.
Opener must be electrically grounded.

HIGH SPRING TENSION

! WARNING

Could cause Serious
Injury or Death

Do Not try to remove, repair or adjust springs or anything to which
door spring parts are fastened such as wood block, steel brackets,
cables or any other structure or like item.
Repairs and adjustments must be made by a trained service
representative using proper tools and instructions.

Importantes Consignes de Sécurité

DANGER POTENTIEL
PORTE EN MOUVEMENT

EFFET

! AVERTISSEMENT

Pourrait entraîner des
blessures graves voire la mort

CHOC ÉLECTRIQUE

! AVERTISSEMENT

Couper le courant avant d’enlever le couvercle de l’opérateur.
Lorsque le couvercle doit être remplacé, s’assurer que les fils ne sont
ni coincés ni près des pièces mobiles.
L’opérateur doit être correctement mis à la terre.

! AVERTISSEMENT

Ne pas essayer d’enlever, réparer ni ajuster les ressorts ou
toute autre pièce à laquelle le ressort de la porte est attaché, y
compris blocs de bois, supports en acier, câbles ou autres articles
semblables.
Les réparations et les réglages doivent être effectués par
technicien qualifié qui se sert d’outils appropriés et qui respecte les
instructions.

Pourrait entraîner des
blessures graves voire la mort

TENSION ÉLEVÉE RESSORT

Pourrait entraîner des
blessures graves voire la mort

PRÉVENTION

Utiliser uniquement si la porte est en vue et libre de tout obstacle.
Ne laisser personne se tenir dans l’ouverture de la porte pendant
qu’elle est en mouvement.
Ne pas permettre aux enfants de jouer avec l’opérateur de la porte.
Ne pas modifier la commande de l’opérateur à contact momentané
à moins qu’un moyen d’inversion externe soit installé.
Ne pas faire fonctionner une porte qui bloque ou dont le ressort
est cassé.

IMPORTANT INSTALLATION INSTRUCTIONS
!

WARNING

TO REDUCE THE RISK OF SEVERE INJURY OR
DEATH

READ AND FOLLOW ALL SAFETY, INSTALLATION AND OPERATION INSTRUCTIONS. If you have any questions or do not
understand an instruction, call The Genie Company.
• DO NOT install opener on an improperly balanced door. An improperly balanced door could cause severe injury. Repairs
and adjustments to cables, spring assembly and other hardware must be made by a trained service person using proper
tools and instructions.
•
Remove all ropes, and disable all locks connected to the door before installing opener.
•
Where possible, install the door opener 7 feet or more above the floor. For products having an emergency release,
mount the emergency release within reach, but at least 6 feet above the floor and avoiding contact with vehicles to
avoid accidental release. DO NOT use emergency release cord to pull door.
• DO NOT connect the opener to the source of power until instructed to do so.
•
Locate the wall control button: A) Within sight of door. B) At a minimum height of 5 feet, so small children cannot reach
it. C) Away from all moving parts of the door.
•
Install the entrapment WARNING label next to the wall button or console, in a prominent location. Install the emergency
release handle on the emergency release cord.
•
The opener must reverse when the door contacts a 1-1/2 inch high object on the floor at the center of the doorway. This
is about the size of a 2” x 4” board laid flat.

IMPORTANTES INSTRUCTIONS D’INSTALLATION
!

AVERTISSEMENT

POUR RÉDUIRE LES RISQUES DE BLESSURES GRAVES VOIRE
MORTELLES
LIRE ET SUIVRE ATTENTIVEMENT TOUTES LES INSTRUCTIONS D’INSTALLATION ET DE FONCTIONNEMENT AINSI QUE TOUTES LES CONSIGNES
DE SÉCURITÉ. Si vous avez des questions ou si vous ne comprenez pas une instruction, veuillez contacter directement The Genie Company.
• NE PAS installer l’opérateur sur une porte mal équilibrée. Celle-ci pourrait entraîner de graves blessures. Les réparations
et les réglages des câbles, ensembles de ressort ou tout autre article de quincaillerie doivent être effectués par un professionnel qui se sert d’outils appropriés et qui respecte les instructions.
•
Enlever toutes les cordes et désactiver toutes les verrous de la porte avant l’installer l’opérateur.
•
Dans la mesure du possible, installer l’ouvre-porte à 2,1 m ou plus au-dessus du sol. Pour les produits dotés d’un cordon
de déclenchement d’urgence, installer le déclenchement d’urgence mais au moins à 1,8 m au-dessus du sol en évitant
tout contact avec les véhicules pour éviter qu’ils ne soient déclenchés accidentellement. NE PAS utiliser d’urgence
cordon de libération pour ouvrir ou fermer la porte.
• NE PAS connecter l’opérateur à la source d’alimentation tant que l’instruction n’est pas donnée.
•
Repérer la console murale: A) En vue de la porte. B) À une hauteur minimale de 1,5 m afin que les jeunes enfants ne
puissent pas l’atteindre. C) Loin de toutes pièces mobiles de la porte du garage.
•
Placer l’étiquette d’AVERTISSEMENT en cas de coinçage à proximité du bouton mural ou de la console de manière à ce
qu’elle soit bien en évidence. Installer la poignée du cordon de déclenchement d’urgence.
•
L’opérateur doit s’inverser lorsque la porte entre en contact avec un objet d’une hauteur de 3,8 cm placé sur le sol, au
centre de l’ouverture de la porte. Ceci équivaut environ à une planche de 5 x 10 cm posée à plat sur le sol.

WARNING

Opener is equipped with grounded electrical plug for
your protection, and only fits grounded electrical
outlets. DO NOT alter plug in any way! If your have no
grounded outlets, have one installed by a licensed
electrician. Opener must be properly grounded to prevent
personal injury and equipment damage. NEVER USE AN
EXTENSION CORD! Check local building codes for any
requirement that you must have a permanent hard-wired
connection. Permanent hard-wired connections must be
performed by a licensed electrician using proper tools and
instructions.

AVERTISSEMENT

L’opérateur, qui est équipé d’une prise électrique mise à la terre
pour votre protection est compatible uniquement avec des
prises électriques mises à la terre. NE PAS modifier la fiche dune
quelconque manière. Si vous n’avez pas de prises mises à la terre,
faites-en installer par un électricien agréé. L’opérateur doit être
correctement mis à la terre pour éviter les blessures corporelles et
des dommages matériels. NE JAMAIS UTILISER DE RALLONGE!
Vérifiez les codes locaux des bâtiments pour connexions câblées
permanente. Les connexions câblées permanentes doivent
être effectuées par un électricien agréé qui se servira d’outils
appropriés et respectera les consignes.

SAFETY & STANDARD FEATURES

Safe-T-Beam® (STB) Non-Contact
Reversing System
Puts an invisible beam across the door opening. The
door stops and reverses to the full open position if
anything passes through the beam. LED indicator
lights on the powerhead and on the STBs provide
self-diagnostics if an operational problems exists.
Door Detect™ Monitoring System
Monitors the Safe-T-Beam® system to ensure proper
functionality and will automatically stop and
reverse a closing door if a problem is detected.
Safe-T-Reverse® Contact Reversing System
Automatically stops and reverses a closing door
within two seconds of contact with an object.

Safe-T-Beam® (STB) FUNCTION
1. The Safe-T-Beam® has no effect on the door during an opening cycle.
2. If the Safe-T-Beam® detects an obstruction when trying to close the
door, it will not allow the door to close.
3. When the garage door is closing, if Safe-T- Beam® is interrupted by
a person or obstacle, the garage door will stop its downward travel
and reverse automatically to its fully opened position.
4. If the Safe-T-Beam® System fails, loses power, or is installed
improperly, press and hold the wall console “open/close” button
until the door reaches its fully closed position. If you release
the “open/close” button on the wall console during the closing
movement, the door will reverse automatically to its fully-opened
position.

Manual Emergency Release
Manually releases door from door opener. Used during a power failure or other emergency to allow manual opening and closing of door.
DO NOT use emergency release cord to pull door
+
–

PRGM
PRGM

SET
SET

SmartSet® Electronic Programming
Easily adjust the programming to set limits and program new remotes.
Automatic Lighting System
Single or Dual Bulb lighting system supplies light for safer evening exits and entries. Turn ON when door is activated and automatically
turns OFF 4 minutes later.
Intellicode®
An encryption system that enhances the security of the door opener by continuously changing the access code
each time the remote is used. The door opener responds to each new code only once. An access code copied from
a working system and tried again, will not control the door opener.

1&2

Wall Console
Operates door opener from inside garage. The wall console has an indicator light with:
Open/Close, Sure-lock™, and independent light control buttons.
1.) Indicator Light
Large white button will display Red when wall console is properly wired and Sure-Lock™ is OFF. When Sure-Lock™
is ON, this light is off.
2.) Open/Close Button
Use this button to open or close garage door. When Sure-Lock™ is ON the Open/Close button will CLOSE the door
only.
NOTE: Constant button pressure in the CLOSE mode will override STB fault in the powerhead and close door.
3.) Independent Light Control Button
Use this button to turn the powerhead lights ON. Powerhead lighting will remain ON until this button is pressed
again or a door action has been completed.
4.) Sure-Lock™ Button
When Sure-Lock™ is ON, and the door is closed, the powerhead cannot be activated by the wall console or a
remote.
• Slide switch up to activate Sure-Lock™ (red light goes off ).
• Slide switch down to turn Sure-Lock™ OFF (red light goes on).

Home Link® and Car2U® compatible. See instructions in this manual, refer to the motor vehicle manual or visit
www.geniecompany.com for instructions.
Factory Programmed Remote Control
For ease and speed of installation, the remote included with this opener comes from the factory, pre-programmed.
No additional steps are required to activate the door using the remote.

OPENER PROGRAMMING

NOTE: Before programming the opener, check to make sure there
are no objects in the garage door opening.
INTRODUCTION
Now that the Genie® garage door opener is installed, follow
the steps in this manual to program the opener so that
the door opens and closes properly and all remote devices
operate correctly. The following steps are a guide to setting
opener so it functions properly.
The following steps list the order of programming the
opener’s functional settings for use.
1.
“TRAVEL LIMITS”
2.
“FORCE CONTROL”
3.
“REMOTE PROGRAMMING”
Term Definitions:
Travel Limits Programmable setting to adjust how far door
travels up or down.
Force Control refers to how much power is needed to
move (open/close) a particular door and does NOT require
programming.
Remote Programming synchronizes remote devices
(remote and keypad) with the powerhead.
OVERVIEW OF POWERHEAD CONTROLS
This section describes the programming functions of the
opener. Use the following information to understand the
buttons and LED indicators used to program functions.

+
–

SET
SET

ORIENTATION

Standing under the opener’s powerhead – facing the door – looking
up – this is the view you will see of the programming buttons and
LEDs.
Indicator LED’s

Up Travel
Programming/Menu

Powerhead: There are 3 programming buttons and 2 LED
lights on the powerhead. Each of the buttons are used to
enter and complete the setup programming. The LED lights
indicate status or a function change by illuminating ON, OFF,
or ON FLASHING.
There are 3 programs:
1. Door Travel Limits.
This program is used to set how far the door travels up
and down.
2. Force Setting Program.
This program controls the force applied during the
closing and opening of the door. They are factory set
and will rarely require adjustment.
3. Remote Programs (default menu)–only required for
added remote control transmitters.
Describes how to program remotes to sync with
additional remote control devices, wall consoles,
keypads and the powerhead.
NOTE: The 3 programming buttons are for programming ONLY.
These buttons can NOT be used to operate the opener once the
Required Programming section has been successfully completed.

PRGM
PRGM

–

SET
SET

Down Travel

DOOR
PROGRAM

SET

Enters into and selects
programming menus.

–

Moves door up or down during
programming and advance
through menus.

NOTE: Each programming step has a 30 second time limit for completion
after the function is initiated. After 30 seconds, two LED’s will illuminate RED
indicating time has expired and the step must be re-started. Restart the step
as many times as necessary to complete the programming.
• Just remember—the pointed end of the button (like an
arrowhead) points in the direction the carriage will move when
that button is pushed.

PROGRAMMING DOWN TRAVEL LIMIT
!
•
•
•
•

!
•
•
•

•

WARNING

Make sure doorway is in full view and clear of obstacles and
people to avoid injury or property damage.
DO NOT operate this unit from the wall control before LIMITS
are set. Severe damage to the opener could occur.
The carriage MUST be engaged to turnbuckle BEFORE setting
limits. See installation poster or call Customer Service at
1-800-35-GENIE or visit www.GenieCompany.com.
DO NOT set limits with Battery Backup attached. AC power
MUST be connected to the opener while setting limits for
proper operation.

AVERTISSEMENT

S’assurer que le passage de la porte est visible et dégagé, à
savoir sans obstacles ni personne afin d’éviter toute blessure
potentielle ou dommage matériel.
NE PAS utiliser cette unité avec la console murale avant
d’avoir réglé les LIMITES. L’ouvre-porte pourrait subir de
sérieux dommages.
La tendeur DOIT être engagée dans le chariot AVANT de
régler les limites. Voir le poster d’installation (si fourni) ou
appelez le service clientèle au 1-800-35-GENIE ou visitez le
site www.GenieCompany.com.
NE PAS fixer de limites en mode batterie de secours.
L’alimentation CA DOIT être branchée sur l’ouvre-porte,
pendant le réglage des limites, pour assurer un bon
fonctionnement.

NOTE: Carriage should be locked
to opener. Door should rest somewhere
between full open and closed. Do not start
with door fully open or closed.

1-2. Enter Programming Mode

+
Steady Blue

–
+

Flashing Blue

–

PRGM
PRGM

HOLD
UNTIL
LED
Lights

SET
SET

PRGM
PRGM

RELEASE

SET
SET

3. Adjust Door Position

Programming DOWN Limit:

–

1. Press and hold the DOWN arrow button.
• Long LED will light BLUE.
2. Release DOWN arrow button.
• Long LED will flash BLUE.
3. Press and hold the DOWN arrow button until
door is fully closed.
• Use the UP arrow button if door closes too
far. Use both UP and DOWN buttons to adjust
close travel as necessary.
Door should rest on the floor until the weather strip
is compressed enough to seal along the width of the
door. Damaged doors or uneven floors may not seal
properly. Repair these conditions to achieve a proper
seal. DO NOT compress seal so much that the door will
bend or buckle.
4. Press and release the SET/PRGM button
• Both LEDs will flash BLUE then go out.

The DOWN limit is now programmed.
8

PRGM
PRGM

SET
SET

4. Lock Programming

+
Flashing Blue

–
+
–

PRGM
PRGM

SET
SET

PRESS
&
RELEASE
PRGM
PRGM

SET
SET

PROGRAMMING UP TRAVEL LIMIT
Programming UP Limit:
1. Press and hold the UP arrow button.
• Long LED will light BLUE.
2. Release UP arrow button.
• Round LED will flash BLUE.

1-2. Enter Programming Mode

+
Steady Blue

3. Press and hold the UP arrow button until door is
fully open.
• Use the DOWN arrow button if door opens too
far. Use both UP and DOWN buttons to adjust
open travel as necessary.

–

PRGM
PRGM

HOLD
UNTIL
LED
Lights

SET
SET

RELEASE

Door should fully open so that door seal is even with
door header. Do Not adjust so much that the door will Flashing Blue
bend or buckle or stretch door spring cables backward.

–

PRGM
PRGM

SET
SET

4. Press and release the SET/PRGM button
• Both LEDs will flash BLUE then go out.

The UP limit is now programmed.

3. Adjust Door Position

+
–

PRGM
PRGM

SET
SET

4. Lock Programming

+
Flashing Blue

–
+
–

PRGM
PRGM

SET
SET

PRESS
&
RELEASE
PRGM
PRGM

SET
SET

PROGRAMMING FORCE AND CONTACT REVERSE
Force Control

Contact Reverse Test

The force controls are automatically set when the wall control
is used for the first time with garage door opener. The door
MUST complete one full cycle, from full open to full close
and then, full close to full open, before the settings are
automatically recorded.

NOTE: The limit and Force settings MUST BE COMPLETED
before performing the Contact Reverse Test.

WARNING

1. With the garage door open, lay a 2 X 4 board
flat on the floor at the center of the door
opening.
2. Close the garage door using the wall control.

TO AVOID INJURY OR DAMAGE
• NEVER adjust the force settings to adjust for damage,
including an unbalanced door, binding door track or
broken spring.
•
Perform a CONTACT REVERSE TEST monthly.

AVERTISSEMENT

Pour éviter les blessures ou des dommages
•
•

NE JAMAIS régler la force pour compenser des dommages,
y compris une porte mal équilibrée, un rail de porte coinçant
ou des ressorts cassés.
Tous les mois, EFFECTUEZ LE TEST D’INVERSION AU CONTACT.

1. Press and release the Wall Control button and
allow the garage door to travel and stop at the
DOWN limit.
2. Press and release the wall control button and
allow the garage door to travel and stop at the
UP limit.

•
•
•

When the door contacts the board, it should
stop and reverse direction within 2 seconds to
the full open position.
The long LED light on the powerhead will begin
to flash RED with the reversal of the door.
Remove the 2” x 4” board and operate the
opener with the wall control again. This cycle
will clear the flashing red LEDs.

Contact Reverse Adjustment

Force Control Adjustments
Force settings are programmed from the factory to
remain within safe parameters. These should not
require adjustments. However, certain circumstances
may require adjustment. See section 4 Maintenance
and Adjustments for detailed instructions pertaining
to the adjustment of force controls.

If the door stops before contacting the board or if it
does not reverse direction to fully open after contact
with the board, it may be due to an improperly set
DOWN limit. Verify settings by:
1. Repeat the “Down Travel Limit” section to make
certain the door is closing tight against the floor.
2. Repeat the “Force Control” section on the left to
set force limits.
3. Repeat the “Contact Reverse Test” above.
Repeat this process as needed until the door passes
the Contact Reverse Test. For further help, refer to
the “Maintenance and Adjustment” section/Regular
Maintenance.

PROGRAMMING ADDITIONAL REMOTE CONTROLS
THE REMOTE CONTROLS INCLUDED WITH
THIS OPENER HAVE BEEN
PROGRAMMED AT THE FACTORY FOR YOUR
CONVENIENCE.
NOTE: The following instructions are for remote control transmitters
purchased separately in addition to those provided with this opener,
but can also be used if any remote(s) may require re-programming.
NOTE: Each programming step has a 30 second time limit for
completion after the function is initiated. After 30 seconds, two
LED’s will illuminate RED indicating time has expired and the step
must be re-started. Restart the step as many times as necessary to
complete the programming.

1. Activate Remote

2. Enter Programming Mode

+
Solid Blue

NOTE: Do not hold remote too close to the powerhead when
programming remote buttons.
NOTE: Each button on each remote must be programmed
separately, following these steps.
1. Remove the battery’s protective film from the
remote by pulling straight down.

–
+

Flashing Purple

–

PRGM
PRGM

SET
SET

PRGM
PRGM

PRESS
&
RELEASE

SET
SET

2. Press and hold the SET/PRGM button on the
opener for two seconds.
• The ROUND LED will turn BLUE.
• The LONG LED will then flash PURPLE.
3. Stand at least 5 feet away from opener and
slowly press and release the desired button on
the remote two times.
• Both opener LEDs will flash and turn off
indicating the remote has been programmed.

3. Press Remote Button Twice

4. Press the desired remote button again.
• The opener should run.

–

SET
SET

Flashing

To program the same remote for other garage door
openers, repeat the steps above using one of the other
remaining remote buttons.
REPEAT STEPS 1 TO 4 FOR EACH OPENER AND
REMOTE

PRGM
PRGM

4. Test Remote

NOTE: It is possible to press the remote button too quickly
or lightly. If the LEDs do not go off, press the remote button
several more times to achieve confirmation.
BASIC PROGRAMMING IS COMPLETE AND YOUR GARAGE
DOOR OPENER IS READY TO USE.
See back of this manual to erase remote devices from
memory.
11

IMPORTANT SAFETY INSTRUCTIONS
WARNING
!
To reduce the risk of severe injury or death,
read and follow all instructions.
1.
2.
3.
4.
5.
6.
7.

NEVER let children operate or play with the door controls.
Keep remote away from children.
ALWAYS keep the moving door in sight and away from people and objects until door is completely closed. NO ONE
SHOULD CROSS THE PATH OF THE MOVING DOOR.
NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.
Test opener monthly. The door MUST reverse on contact with a 1-1/2” high object (or 2” x 4” board laid flat) at the center
of the doorway on the floor. After adjusting either the force or limit of travel, retest door opener. Failure to adjust the
opener properly may cause severe injury or death.
When possible, use emergency release only when door is closed. Use caution when using this release with the door
open. Weak or broken springs are capable of increasing the rate of door closing and increasing the risk of severe injury or
death.
KEEP DOORS PROPERLY BALANCED. See your garage door Owner’s Manual. An improperly balanced door increases the
risk of severe injury or death. Have a trained door system technician make repairs to cables, spring assemblies, and other
hardware.

SAVE THESE INSTRUCTIONS
IMPORTANTES CONSIGNES DE SÉCURITÉ
! AVERTISSEMENT
Pour réduire le risque de blessures graves
voire mortelles, lire et comprendre toutes les

instructions.

1. NE JAMAIS permettre aux enfants d’actionner ou de jouer avec les commandes de la porte.
2. Tenir les télécommandes hors de la portée des enfants.
3. TOUJOURS garder en vue la porte en mouvement et tenir à l’écart toute personne ou objet jusqu’à ce que la porte soit
totalement fermée. PERSONNE NE DOIT TRAVERSER LA TRAJECTOIRE D’UNE PORTE EN MOUVEMENT.

4. NE JAMAIS PASSER SOUS UNE PORTE À L’ARRÊT PARTIELLEMENT OUVERTE.
5. Tester l’ouvre-porte une fois par mois. La porte de garage DOIT inverser sa course au contact d’un objet de 4 cm (planche

6.
7.

de 5 sur 10 cm) posé à plat sur le sol au centre de l’ouverture de la porte. Après avoir réglé la force ou la limite de la
course, retenter l’ouvre-porte de garage. Un mauvais réglage de l’ouvre-porte peut entraîner des blessures graves voire
mortelles
Utiliser, dans la mesure du possible le déclenchement d’urgence uniquement lorsque la porte est fermée. Utiliser le
déclenchement d’urgence avec prudence lorsque la porte est ouverte. Des ressorts faibles ou brisés peuvent faire
descendre la porte rapidement ce qui peut entraîner des blessures graves voire mortelles.
VEILLER À CE QUE LA PORTE SOIT CORRECTEMENT ÉQUILIBRÉE. Consulter le manuel du propriétaire de la porte de
garage. Une porte déséquilibrée pourrait entraîner de graves blessures voire mortelles. Demander à un technicien
spécialisé en système de portes de se charger des réparations des câbles, des ressorts et de toute autre quincaillerie.

CONSERVER CES INSTRUCTIONS
!

WARNING

Opener is equipped with grounded electrical plug for your protection, and
only fits grounded electrical outlets. DO NOT alter plug in any way! If your
have no grounded outlets, have one installed by a licensed electrician.
Opener must be properly grounded to prevent personal injury and equipment
damage. NEVER USE AN EXTENSION CORD! Check local building codes for
any requirement that you must have a permanent hard-wired connection.
Permanent hard-wired connections must be performed by a licensed electrician
using proper tools and instructions.

!
•
•
•

WARNING

Garage door hardware (springs, cables, brackets, pulleys, etc.) are under
extreme pressure and tension.
DO NOT attempt to repair or adjust door springs or any hardware, and
DO NOT OPERATE garage door automatically or manually if door is
improperly balanced or springs are broken.
CONTACT A TRAINED DOOR SYSTEM TECHNICIAN.

AVERTISSEMENT

L’opérateur, qui est équipé d’une prise électrique mise à la terre pour votre
protection est compatible uniquement avec des prises électriques mises à
la terre. NE PAS modifier la fiche dune quelconque manière. Si vous n’avez pas
de prises mises à la terre, faites-en installer par un électricien agréé. L’opérateur
doit être correctement mis à la terre pour éviter les blessures corporelles et des
dommages matériels. NE JAMAIS UTILISER DE RALLONGE! Vérifiez les codes
locaux des bâtiments pour connexions câblées permanente. Les connexions
câblées permanentes doivent être effectuées par un électricien agréé qui se
servira d’outils appropriés et respectera les consignes.

!
•
•

•

AVERTISSEMENT

La quincaillerie de la porte de garage (ressorts, câbles, supports, poulies,
etc.) sont sous des pressions et des tensions extrêmes.
NE PAS réparer ni régler les ressorts de la porte ou toute autre pièce
de quincaillerie et NE PAS ACTIONNER la porte manuellement ou
automatiquement si elle n’est pas correctement équilibrée ou si des ressorts
sont cassés.
CONTACTEZ UN TECHNICIEN SPÉCIALISÉ EN SYSTÈME DE PORTES

MAINTENANCE & ADJUSTMENTS
!

WARNING

Use of any other wall control can cause unexpected operation of the door
and loss of lighting feature. Locate wall console within sight of the door but
far enough from door to prevent contacting it while operating the console.
Control must be at least 5 feet above the floor to prevent small children from
operating it.

Regular Maintenance

C. Safe-T-Beam® (STB) System Check

Basic monthly maintenance tasks include:

•
•
•
•
•
•

AVERTISSEMENT

L’utilisation d’une autre commande murale pourrait produire des résultats inattendus de la
porte ainsi que le dysfonctionnement de l’éclairage. Localisez la console murale en vue de
la porte et suffisamment loin de la porte pour éviter tout contact pendant l’utilisation de la
console. La commande doit être à une hauteur minimale de 1,5 m au-dessus du sol afin que les
jeunes enfants ne puissent pas l’atteindre.

Contact Reverse Test
Lubricate door hardware
Safe-T-Beam® System check
Door balance
Remote Battery Replacement (As needed)
Light Bulb Replacement (As needed)

A. Contact Reverse Test
See page 10.

B. Lubricate Door Hardware

Inspect door rollers and hinges and lubricate as needed using a
light weight general purpose grease.

Check that both the RED and GREEN LEDs are ON steady. This indicates
the system is working properly. If both LEDs are not ON steady, check
the appropriate items below:
• STB red LED flashes.
– Check for obstruction.
– Check alignment. (See page 16)
– Verify wire routing from STBs to STB connection in powerhead
– Check for signal interference from another Safe-T-Beam® unit
(for multiple door installations).
• No STB red or green LED displayed.
– Check wiring and wire connections
If system appears to be working properly, perform check as follows:
1. Start the door closing.
2. Pass an object through the beam. The door should stop and
reverse to the fully open position.

D. Door Balance (Spring Tension)

Perform the check as follows:
• With the door closed, pull manual emergency release handle
DOWN and away from door and let go to disengage the carriage
from the drive chain or belt (see illustration).

•
•

DOO

Raise and lower the door
manually — it should move
freely and smoothly.
Raise door manually about
3’ to 4’ feet and let go.

Engage
Disengage

•
•
•

– Door should remain stationary or move very slowly.
– If door moves quickly, CONTACT A TRAINED DOOR SYSTEM
TECHNICIAN to have your door springs serviced.
Close the door.
Place the carriage in the “engage” position (see illustration).
Operate door using remote or wall control. The carriage will
reattach itself to the drive chain/belt.

DO NOT use release cord to pull door.

E. Remote Battery Replacement (As needed)
Remote Battery Replacement (3-button)
Replace remote battery with a CR2032 coin cell battery.
1. Open remote case using a washer or coin that fits into the slot on the top of the remote.
2. Replace battery. Be sure positive side (+) is UP.
3. Align components and snap case closed.

MAINTENANCE & ADJUSTMENTS
F. Light Bulb Replacement

!
•
•
•
•
•

WARNING

Use extreme caution when working from a ladder or step
stool or serious injury can occur.
When replacing light cover, make sure wires are not pinched
or near moving parts.
Use only properly rated incandescent, LED or CFL light bulbs.
DO NOT use bulbs with a rating greater than 60 Watts.
Use A19 size light bulbs. DO NOT use bulbs having a short
neck.

!
•
•
•
•
•

Changing Light Bulbs

Disconnect power to door opener.
Open powerhead light cover(s) by pressing down on upper
locking tabs.
• Replace old light bulb(s) with new.
• Use 60 Watt MAX. incandescent bulbs or the CFL or LED
equivalent.
• Close powerhead light cover(s).
2. Reconnect power to door opener.
• Test light operation.

AVERTISSEMENT

Faire particulièrement attention lors de travaux effectués
depuis une échelle ou en escabeau.
En referment le couvercle de l’éclairage, s’assurer que les fils
ne sont ni coincés ni près des pièces mobiles.
Utilisez uniquement incandescence correctement classé, LED
ou des ampoules fluocompactes.
NE PAS utiliser des ampoules avec une note supérieure à 60
Watts
Utilisez A19 ampoules de taille. NE PAS utiliser des ampoules
ayant un cou court.

NOTE: Use of LED bulbs may reduce the range of your remote
controls.
Visit www.GenieCompany.com for more information and
recommendations for LED bulbs.

LIGHT BULB

LIGHT COVER
SWINGS OPEN

MAINTENANCE & ADJUSTMENTS
G. Adjustment Guides

WARNING

Pour éviter les blessures ou des dommages

TO AVOID INJURY OR DAMAGE
•

•

NEVER adjust the force settings to adjust for damage,
including an unbalanced door, binding door track or
broken spring.

•

AVERTISSEMENT

•

Perform a CONTACT REVERSE TEST monthly. See page 10.

Force Settings

Force settings are pre-programmed at the factory and applied
during the Open/Closed Limit settings steps (see page 8). For normal
use, these settings should not need adjustments with this unit.
Conditions possibly requiring adjustments are:
1. Doors with very stiff weather seals.PROGRAM
2. Doors that start down, STOP, and reverse before closing.
3. Doors that start up, but STOP before SET
they completely open.
+

Press and hold both up and
down arrow buttons until
round LED turns RED, release
buttons. Round BLUE LED will
flash 3 times.

PROGRAM

OFF

RED
BLUE
OFF Flashes

3 Times

–

LEDs will now display current UPSET
force setting (See chart).
+

Press either arrow button until
desired UP force setting is
reached.

See Chart

–

Once setting is chosen, press
and release. This will lock the
UP force setting.

PROGRAM
PROGRAM
SET

+SETforce setting. (See Chart).
LEDs will now show current DOWN
+

Press either arrow button until
desired DOWN force setting is
reached.

See Chart

–
–

Once setting is chosen, press
and release. This will lock the
DOWN force setting.

PROGRAM

SET

+ confirms
The LEDs will now turn BLUE then off. This
that both force settings have been set and unit is
ready for normal operation.

OFF

BLUE BLUE
Repeat “Learn Force Limits and Contact Reverse Test” page 10
–

H. Resetting Travel Limits

See pages 8-9 to reset travel limits. Force setting and contact reverse test must be performed in the event of a travel limit change.

MAINTENANCE & ADJUSTMENTS
Multiple Garage Doors
• NEVER position Safe-T-Beam® modules where signals will cross.
• Place the Transmitter (Red LED) Safe-T-Beams on adjacent doors
facing in opposite directions.

LOCATING SAFE-T-BEAM® PAIRS
Transmitter (RED LED) and Receiver (GREEN LED)

NOTE: Direct sunlight creates interference with Safe-T-Beam®
Receiver (Green LED). STB modules CAN be positioned further
away from the door opening if necessary to avoid sunlight
but no further off the wall to maintain alignment with the
Transmitter (Red LED) module.

Single Garage Door
• Determine which side of the garage receives direct sunlight.
• Position the Transmitter (Red LED) on the direct sunlight side.

NOTE: Only use Safe-T-Beams® that are included with this opener. DO NOT use other
brands or types of photocells on this opener.

WIRE DIAGRAM
WARNING

SAFE-T-BEAM

LIGHT

STRIPED

WALL CONTROL

WHITE
WHITE

WHITE

STRIPED

BLUE

STRIPED

WHITE
J3
J9 - LIGHT

STB

BWC

PRINTED CIRCUIT BOARD
J7 - TRANSFORMER
PRIMARY

AVERTISSEMENT

CHOC ÉLECTRIQUE

OUVERTURE DE COUVERTURE
PEUT PROVOQUER
CHOC ÉLECTRIQUE.
Coupez l'alimentation du
premier match avant de retirer
le couvercle.
16

BLACK
BLACK

POWER
CORD

WHITE
BLACK

GREEN w/
YELLOW STRIPE
GROUND TO
CHASSIS

LINE
VOLTAGE

J8 - AC
POWER
J1 - RED J2 - BLACK

BLACK

RED

J5 - TRANSFORMER
SECONDARY

RED - 24 VOLT
YELLOW - 16 VOLT

MOTOR

WHITE - 0 VOLT

TROUBLESHOOTING
Need help or have questions? DO NOT RETURN to the store.
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.

PROBLEM:

WHAT TO DO:

Opener does NOT
operate when wall
control is pressed.

• Turn Sure-Lock™ OFF See page 6.
• Check power source.
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Opener runs, but
door does not
move.
Opener works from
wall control, but
NOT from remote.
Remote has less
than 25 feet
operating range or
no operation.

• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.GenieCompany.com
• Check to make sure chain/belt is not broken or off its pulley.

Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam®
System malfunction.

• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
from www.GenieCompany.com.
• If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. See pages 8-9. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is flashing. See page 16, Safe-T-Beam® system check.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-T-Beam®system.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 16.
• Contact Genie at 1-800-35-GENIE.

Door starts down,
then STOPS before
it is closed.
OR Door will only
open.
Door starts up, but
STOPS before it is
completely open.

•
•
•
•
•

Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 16, Safe-T-Beam® system check.
Check if limits are properly set. See pages 8-9. Adjust limits as needed.
Check CONTACT REVERSE. See page 10.
Check garage door for binding. See maintenance and adjustment. Page 13.
Check closing “FORCE” control. See page 10, or Force settings. Page 15.

•
•
•
•

Check if limits are properly set. See pages 8-9. Adjust limits as needed.
Be sure door, opener, springs are in good repair, properly lubricated and balanced.
Check closing/opening “FORCE” control. See page 10, or Force settings Page 15.
If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.

Door will only run
closed.

•
•
•
•
•

Turn Sure-Lock™ OFF See page 6.
Check if limits are properly set. See pages 8-9.
Check door balance, condition, and door spring.
Check opening “FORCE” control. See page 10, or Force settings. Page 15.
If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.

Door opener starts
for no reason.
Noisy operation.

• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 20.

Door opener runs
slow.

• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.

• Check all remotes.
• Replace remote battery. See page 13.
• Program remotes to powerhead. See page 11.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 13.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 14.

• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.

TROUBLESHOOTING
POWERHEAD LEDS
Powerhead LED
Round LED
Long LED

Solution

Possible Problem
Normal operation.

None required.

No response from unit.

Check power supply.
Contact a trained door system professional.

Limits NOT set properly.

Re-program limits, see pages 8-9.

Program error.

Unplug unit, wait 5 seconds, plug in.

Component failure.

Contact a trained door system technician.

OFF

Remote NOT programmed.

Program remote, see page 11.

ON/PURPLE/
FLASHING

OFF

Remote NOT programmed.

Program remote, see page 11.

ON/RED/
FLASHING

OFF

Safe-T-Beam® physical obstruction.

Remote obstruction, recheck unit.

Safe-T-Beam® signal interference.

Check alignment of Safe-T-Beam® pair and
nearest other Safe-T-Beam® pair, see page 16.

OFF

ON/RED/
FLASHING

Door contact in UP or DOWN travel.

Remove obstruction.

Door component failure detected.

Check door spring, track, rollers, hinges and
fixtures.

OFF

ON/RED/
STEADY

Thermal cutout.

DO NOT unplug unit.
Wait until LED clears before operating.

ON/PURPLE/
STEADY

Component error.

Contact a trained door system technician.

OFF

ON/BLUE/
FLASHING

Door will not open.

ON/PURPLE/
FLASHING

Radio receiver error.

OFF

ON/RED/
STEADY

ON/RED/
FLASHING

ON/BLUE/
FLASHING

Check Sure-Lock™. Sure-Lock™ should be OFF for
normal operation (see page 6).
Unplug the unit. Wait 5 seconds and plug the unit
back in. If problems persist, contact a trained door
system technician.

OPTIONAL PROGRAMMING & ACCESSORIES

CLEARING MEMORY OF REMOTES
NOTE: Clearing memory of remotes from the powerhead
will clear ALL programmed remotes, wireless keypads and
vehicle transmitters. The opener will no longer recognize
any signal from any remote device, including a missing
remote device.

2. Press and Hold + & - Buttons
Flashing
Blue

+
–

All remaining (or recovered) remotes, vehicles and
wireless keypads MUST be reprogrammed.

PRGM
PRGM

SET
SET

NOTE: The garage door opener will operate normally
using the wall console.
1. Press and hold the SET/PRGM button on the
opener for two seconds.
• The ROUND LED will turn BLUE.
• The LONG LED will then flash PURPLE.
2. Press and hold the UP & DOWN buttons at the
same time until both LEDs turn off.
• Both opener LEDs will flash and turn off
indicating that all remotes have been erased.

Release when LEDs turn off

+
OFF

3. Press any remote button.
• The opener should NOT run.

–

PRGM
PRGM

SET
SET

To deprogram the same remote for other garage door
openers, repeat the steps above using one of the other
remaining remote buttons.
1. Enter Programming Mode

+
Solid Blue

–
+
–

3. Test Remote

PRGM
PRGM

SET
SET

PRGM
PRGM

PRESS
&
RELEASE

SET
SET

Flashing Purple

VEHICLE PROGRAMMING
Programming HomeLink® System
Step 1 Clear HomeLink
Clear HomeLink by pressing and
holding down the first and third buttons
until the indicator on the HomeLink blinks
slow and then fast for 20 seconds; then
release both buttons.
NOTE: Clearing the HomeLink will remove all previously
programmed garage door openers.
Step 2 Train HomeLink to the Genie Remote
Choose the button on the HomeLink that will be used to open the door.
NOTE: Hold the Genie Remote two inches from the HomeLink button.
Hold down the Genie remote button. While holding, press and hold the
chosen HomeLink button.
Hold down both buttons until the indicator on the HomeLink blinks slow
then fast. Once it blinks, release both buttons.

Programming Car2U® System
Step 1 Clear Car2U to default settings
The default setting for the Car2U system is:
• Button 1 = Genie® Manufactured Openers
• Button 2 = LiftMaster® Manufactured Openers
• Button 3 = Wayne Dalton® Manufactured Openers
A. Press and hold buttons 1 and 3 for 20 seconds or until all three LEDs
begin to flash.
B. Release both buttons. The Car2U system is now set to the Factory
Default settings
NOTE: Clearing the Car2U remote will remove all previously programmed
garage door openers.
Step 2 Program Car2U to the Genie Opener
A. Press and hold the PROGRAM button on the opener until the round
blue LED is ON—release the button. The long purple LED will begin
flashing.

+
Flashing
Purple
Step 3 Program HomeLink to the Genie Opener
A. Press and hold the PROGRAM button on the opener until the round
blue LED is ON. Release the button. The long purple LED will begin
flashing.

+
Flashing
Purple

–

SET
SET

B. Press the designated Genie Car2U button for two seconds and release.
Press that same button again for two seconds and release. The long LED
will flash blue and then turn off.

PRGM
PRGM

SET
SET

B. Press the chosen HomeLink button for two seconds and release. Press
that same button again for two seconds and release. The long LED
will flash blue and then turn off.

C. Press the HomeLink button a few more times until door moves.
NOTE: For additional instructions, see the motor vehicle manual,
www.homelink.com or visit www.GenieCompany.com

–

PRGM
PRGM

C. Press the Car2U button a few times more until door moves.
Step 3 Changing Factory Default Button for a Genie Opener
A. Press and hold buttons 1 & 3 for ONE SECOND and release—all three
LEDs will light solid red.
B. Press and hold the button (2 or 3) to change it to Genie—the
corresponding LED will flash. While continuing to hold that button,
press and release button 1. Press and release button 1 again.
C. Release the button being held in step B and wait for the LED to stop
flashing. This button is now set for Genie. Repeat Step 2 for second
Genie Opener.
NOTE: For additional instructions see the motor vehicle manual,
learcar2u.com or visit www.GenieCompany.com

WIRELESS KEYPAD PROGRAMMING
Tip: Program Keypad before mounting.
Keypad Overview:
Program Key
LED Off
LED
LED On

Keypad

LED Flashing
Up/Down Key
(enter)

STEP 2B) PROGRAMMING THE KEYPAD FOR MULTIPLE OPENERS
(UP TO 3)

Program the keypad with a Personal Identification Number
(PIN) as described in step 1. Then follow these additional steps.
1. Ensure number pad back lighting is off.
2. Enter PIN as programmed in STEP 1.
3. Press PROGRAM key twice. LED will blink once per second.
4. Enter total number of openers that keypad will be
operating. (2 or 3).
5. Press PROGRAM key once. LED will blink twice and shut off.
• NOTE: Only one PIN number can be used.
• The keypad is now programmed with a PIN number and
set up for multi opener operation. Keypad is now ready to
program to multiple Genie® Intellicode® garage door openers.
• If LED did not blink twice and shut off, please see RESETTING
THE KEYPAD (FACTORY DEFAULT) section.

PROGRAMMING THE KEYPAD TO MULTIPLE OPENERS (UP TO 3)

Keypad Off

Keypad On

Keypad Flashing

Activate keypad by opening battery
compartment and pull protective
tab. Reinstall compartment door to
begin programming.
TAB

1. Place desired garage door opener (1, 2, or 3) into
PROGRAMMING MODE as illustrated in the section below.
2. Ensure number pad back lighting is off.
3. Enter the PIN number on keypad.
4. Press the UP/DOWN key once.
5. Press the number of the desired door (1,2 or 3).
6. Press the UP/DOWN key 3-4 times slowly until garage door
opener operates.
• Repeat steps 1 through 6 to program second and third
openers.
• This completes programming of multiple doors. See STEP 3
MULTI-DOOR OPERATION for further instruction.

PUTTING OPENER INTO PROGRAMMING MODE:
1. Press and hold the program button until the round LED
turns blue, then release.
2. The round LED will go out and the long LED will begin
flashing purple.
3. Return to STEP 2A or 2B.

STEP 1) PROGRAMMING A PIN NUMBER
Program the keypad for the first time* with a Personal
Identification Number (PIN). This PIN must be 3 to 8 digits.
1. Ensure number pad back lighting is off.
2. Press 3-5-7 in sequence.
3. Press PROGRAM key. LED will blink once per second.
4. Enter a PIN number (3-8 digits).
5. Press PROGRAM key. LED will blink twice and shut off.
• The keypad is now programmed with a PIN number and
ready to program to Genie® Intellicode® garage door
opener(s).
• See STEP 2A to program 1 Genie® Opener.
• See STEP 2B PROGRAMMING FOR MULTIPLE OPENERS
below if using keypad to operate up to 3 doors.
• If LED did not blink twice and shut off, please see
RESETTING THE KEYPAD (FACTORY DEFAULT) section.

STEP 2A) PROGRAMMING THE KEYPAD TO 1 OPENER
1. Place garage door opener into PROGRAMMING MODE
as illustrated in the section to the right.
2. Ensure number pad back lighting is off.
3. Enter the PIN number on keypad.
4. Press the UP/DOWN key 3 to 4 times slowly until garage
door opener operates.
• This completes the programming of a single door. See
STEP 3 SINGLE DOOR OPERATION for further instruction.

Solid Blue

+
–

Flashing Purple

+
–

PRGM
PRGM

SET
SET

PRGM
PRGM

PRESS
&
RELEASE

SET
SET

NOTE: The openers LEARN LED will time out in 30 seconds.
Programming must be completed within 30 seconds.

* RESETTING THE KEYPAD (FACTORY DEFAULT):

If the keypad has already been programmed or at any time the
programming should be erased and started from the factory
default, follow these steps.
1. Ensure that number pad back lighting is off.
2. Press and hold the PROGRAM and UP/DOWN Keys
together for approximately 5 seconds.
3. The LED will flash twice and all lights will go out indicating
the keypad has been reset.
4. Start at STEP 1 to program a new PIN number.
21

WIRELESS KEYPAD PROGRAMMING
STEP 3) OPERATING THE KEYPAD WITH THE OPENER(S)
Single Door Operation:
1.
2.
3.
4.

Ensure number pad back lighting is off.
Enter PIN number.
Press the UP/DOWN key.
Opener will operate.

Multi-Door Operation:
1. Ensure number pad back lighting is off.
2. Enter PIN number.
3. Press the UP/DOWN key.
4. Press number key corresponding with desired door (1, 2,
or 3).
5. Desired opener will operate.
NOTE: Keypad will remain active for 15 seconds after a successful
entry is made. During this 15 seconds ANY key will operate the
opener.

REPLACING BATTERIES
If the keypad back-lighting fails to operate, Batteries may
require replacement.
• Programming will not be lost during battery change.

1.
2.

Remove battery cover and batteries.
Replace batteries with same type alkaline (AAA) and
check for proper direction of (+) and (-) terminals.
Rechargeable batteries are NOT recommended.

ADDITIONAL (OPTIONAL) PROGRAMMING:
Changing an Existing PIN:

STEP 4) MOUNTING THE KEYPAD
Keypad MUST be mounted within sight of the garage door(s)
at least 5 feet above floor and clear of any moving door parts.
1. Remove battery cover and batteries.

1.
2.
3.
4.
•

Enter current PIN
Press PROGRAM key once.
Enter new PIN.
Press PROGRAM key once.
Original PIN will no longer operate keypad or opener.

Setting a Temporary PIN:

2. Drill a 3/32” pilot hole for the top mounting screw.
3. Install included screw into pilot hole, leaving 1/8” gap
between the screw head and wall.
4. Hook the slotted mount on back of keypad over the screw.

Screw
head gap

1/8"
Wall

5. Mark and drill a 3/32” pilot hole for the bottom screw and
secure keypad to the wall. (Do not over-tighten).
6. Reinstall batteries.

A temporary PIN allows temporary access to the garage by,
normally unauthorized, personnel such as repairmen or
neighbor.
1. Enter current PIN.
2. Press PROGRAM key 3 times.
3. Enter a temporary PIN (3 to 8 digits)
4. Press PROGRAM key once.
• The Temporary PIN will operate garage door opener
until the original PIN is used. Use of the original PIN will
delete temporary PIN.

Scan this code with a QR code reader
app on a smart device to view a video
of these instructions.
or visit www.GenieCompany.com
FCC Part 15.21 Statement:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.
FCC / IC Statement:
This device complies with FCC Part 15 and Industry Canada
licence-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie
Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions
suivantes : (1) l’appareil ne doit pas produire de
brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le fonctionnement.

THIS PAGE INTENTIONALLY BLANK

RAIL PARTS

Safe-T-Beam® Set
Safe- T- Beam®
sensor

Safe- T- Beam®
source

1/4" x 1-1/4"
Lag screw (x4)

Item

Part Number

Description

QTY.

Item

Part Number

Description

QTY.

36728A.S

Head To Rail Bracket (Need 2 for Chain,
1 for Belt)

26013D.S

Curved Door Arm

37049R.S

Installation Parts Pack (Blue Bag)

37047R.S

Mounting Parts Pack (Orange Bag)

36987A.S

Head To Rail Bracket Belt Guard (for Belt
only)

37857R.S

Tensioner Assembly

37105R.S

Hanging Hardware Parts Pack (Green Bag)

36764A.S

Pulley Tensioner

37461R.S

Release Cord Assembly,7' (32")

37557R.S

Chain Bullet Assembly

37461S.S

Release Cord Assembly, 8' (44")

37461T.S

Release Cord Assembly, 9-14' (116")

37714S.S

Wire Clips, (50 pcs)

37556R.S

Belt Bullet Assembly

37562R.S

Chain & Bullet Assembly, 7 ft

37562S.S

Chain & Bullet Assembly, 8 ft

37301R

Chain & Bullet Assembly, 10 ft (292")

Rail Extender Kit, 8' Chain (for 7' Retail
Rail)

37562T.S
39381R.S

Chain & Bullet Assembly, 10 ft (303")

38245R.S

3PC Service Rail, C-Channel Chain Drive
Rail

37561R.S

Belt & Bullet Assembly, 7 ft

38246R.S

3PC Service Rail, C-Channel Belt Drive Rail

37561S.S

Belt & Bullet Assembly, 8 ft

37220R.S

Yellow parts bag, Photocells

37561W.S

Belt & Bullet Assembly, 9 ft (268")

39380U.S

Belt & Bullet Assembly, 9 ft (279")

37561T.S

Belt & Bullet Assembly, 10 ft (292")

39380R.S

Belt & Bullet Assembly, 10 ft (303")

37559R.S

Chain Drive Sprocket Assembly

37558R.S

Belt Drive Sprocket Assembly

36773R.S

Carriage Assembly, 7 ft Doors

36773S.S

Carriage Assembly, 8 ft Doors

36773T.S

Carriage Assembly, 9, 10 ft Doors

37107C.S

Carriage Release Handle

POWERHEAD

Item # Part Number
1
38648R.S
38648S.S
2
38126A.S
3
38644R.S
4
38645R.S
5
39342R.S
6
38647R.S
38647S.S
7
38240A.S
38240B.S
8
38437A.S
9
8706G04.S
NS
39272R.S

Description
QTY.
Powerhead Cover, 1028/1028H..................................................................................... 1
Powerhead Cover, 2028/2028H..................................................................................... 1
Light Lens Cover................................................................................................................. 1
Motor Assembly.................................................................................................................. 1
Light Socket Assembly..................................................................................................... 1
Transformer, 120V............................................................................................................... 1
Circuit Board Assembly (1028/1028H)........................................................................ 1
Circuit Board Assembly (2028/2028H)........................................................................ 1
Power Cord Assembly....................................................................................................... 1
Power Cord Assembly (1028H/2028H)........................................................................ 1
Screws, M6-1x12 (3pk)...................................................................................................... 1
Screws, # 8x5/16 (3pk)...................................................................................................... 1
Optical Dual Encoder Assembly Replacement Kit.................................................. 1

NOTE: The following kits will include all necessary harnesses, and/or hardware
required for reassembly and detailed assembly instructions.
Motor Assemblies
PCB DC Controllers
Light Sockets
Idler Pulley Assembly
Transformer Assembly
Chain & Belt Kits
Covers

DASMA INFORMATION
IMPORTANT
INFORMATION

Garage Door Openers Are Not Toys

Automatic
Garage Door Opener
and
Garage Door
Safety and Maintenance
Guide

Do not stand or walk under a moving
door! Do not let children or adults
play “beat the door.”
It is dangerous and can result in
serious injury or death. Adults should
set a good example.
Know how to use the emergency
release, in case someone is pinned by
the door.

Do not let children play with or use
the transmitters or remote controls.
Always place or store them out of the
reach of children.

Garage Door System SafetyAn Automatic Decision

A garage door is the largest moving object in the
home. They are often operated by electric door openers. Proper installation, operation and maintenance
and testing of the garage door and automatic opener
are necessary to provide safe, trouble-free operation.
An improperly adjusted garage door or automatic
opener can exert deadly force when the door closes.
This could lead to serious injury or death from being hit
by a closing garage door or from being trapped under
the door.

Safety if Everyone’s Business
A few simple precautions can protect our family and
friends from potential harm. Please take a few minutes
to read the following safety and maintenance tips.
Refer to your garage door and opener owner’s manual
for details specific to your garage door and automatic
opener.

!
26

Some of the following precautions
and warnings are identified with
this “Safety and Alert Symbol. ” This
symbol indicates a potential personal
safety hazard that can result in injury
or death.

!
!

The pushbutton wall control should
be out of the reach of children (at
least 5 feet from the floor) and away
from all moving parts. Mount and use
the button where you can clearly see
the moving garage door

Teach children to keep their hands
and fingers clear of section joints,
hinges, track, springs and other door
parts. Contact with a moving door
or its hardware could cause serious
injury.
These injuries can also happen
with garage doors that don’t have
automatic openers.

Routine Maintenance Can Prevent
Tragedies

Take a few minutes to inspect and test your complete
garage door system. Make monthly inspection
and testing a part of your regular routine. Safety is
everyone’s business. Make garage door and garage
door opener safety automatic in your home.

Teach Your Children About Garage
Door and Opener Safety
Garage door openers are not toys. Careless operation
and allowing children to play with or use garage door
opener controls can lead to tragic results. Discuss
garage door safety with your children. Explain the
danger of being trapped under the door.

Monthly Maintenance Checklist.
Garage Door Opener
Reversal Test
Force Setting Test

Additional safety devices
Garage Door

Visual inspection-springs, rollers, pulleys,

cables and track
Lubrication

Door balance test
Consult owner’s manual for additional recommended
maintenance for your models of door and manual.

Testing and Maintaining The Garage
Door Opener

When using the pushbutton or transmitter, keep the
door in sight until it completely stops moving. Teach
children never to play under or near an open garage
door.

There are routine Safety and Maintenance steps that
you should follow once a month. Review your owner’s
manual for the door opener. If you don’t have the
owner’s manual, look for the opener model number on
the back of the power unit and request a manual from
the manufacturer
Reversal Test
Make sure your opener has a reversing feature. If a
reversing feature is not present, it should be replaced.
Garage door openers manufactured after January 1,
1993 are required by federal law to have advanced
safety features which comply with the latest UL 325
Standards. Contact your manufacturer or installer for
additional information.

Make sure the additional safety devices, such as
photo eyes or edge sensors, are properly installed and
adjusted (see owner’s manual).

Testing and Maintaining The Garage
Door

Test the Reversing Feature every month.
•
First test the balance of the door (see “Testing
and Maintaining the Garage Door”). If the door is
properly balanced, proceed.
•
With the door fully open, place a 1-1/2” thick
piece of wood (a 2” x 4” laid flat) on the floor in
the center of the door opening.
•
Push the transmitter or wall button to close the
door. The door must reverse when it strikes the
wood. (Note that the bottom part of “one-piece
doors” must be rigid so that the door will not
close without reversing.)
•
If the door does not reverse, have it repaired
or replaced. Have a qualified individual adjust,
repair or replace the opener or door.

Force Setting Test
Test the force setting of your garage door opener by
holding the bottom of the door as it closes.
If the door does not reverse readily, the force may be
excessive and need adjusting. See your owner’s manual
for details on how to make the adjustment.
Test the reversing feature after any adjustment.
Additional Safety Devices
Many garage door openers can be equipped with
additional safety devices. Consider adding a photo
eye or edge sensor as an extra measure of safety to
protect against entrapment. Keep in mind that adding
more safety devices will not make an old opener meet
current UL Standards.
28

Perform routine maintenance steps once a month.
Review your owner’s manual for the garage door.
If you don’t have a manual, look for the model number
on the back of the door, or check the lock handle,
hinges or other hardware for the manufacturer’s name
and request a manual from the manufacturer.
Visual Inspection
Look at the garage door springs, cables, rollers, pulleys
and other door hardware for signs of wear.
If you suspect problems, have a qualified person make
repairs.

WARNING - Springs are under high
tension. Only qualified persons
should adjust them.

Garage door springs, cables, brackets and other
hardware attached to the springs, are under very
high tension and, if handled improperly, can cause
serious injury. Only a qualified professional or a
mechanically experienced person carefully following
the manufacturer’s instructions should adjust them.
The torsion springs (the springs above the door) should
only be adjusted by a professional. Do not attempt to
repair or adjust torsion springs yourself.
A restraining cable or other device should be installed
on the extension spring (the spring along the side of
the door) to help contain the spring if it breaks.

Never remove, adjust or loosen the screws on the
bottom brackets of the door. These brackets are
connected to the spring by the lift cable and are under
extreme tension.

Lubrication
Regularly lubricate the moving parts of the door.
However, do not lubricate plastic parts such as
plastic rollers and plastic idler bearing. Consult
the door owner’s manual for the manufacturer’s
recommendation.

Balance Position
3 to 4 Feet

Door Balance
Periodically test the balance of your door.
•
Start with the door closed.
•
If you have a garage door opener, use the release
mechanism so you can operate the door by hand
when doing this test.
•
You should be able to lift the door smoothly and
with little resistance. It should stay open around
three or four feet above the floor. If it does not,
it is out of adjustment. Have it adjusted by a
qualified service person.

Garage Door Opener SafetyAn Automatic Desision

This important information is provided by the U.S.
Consumer Product Safety Commission, the National
Safety Council and the Industry Coalition for Automatic
Garage Door Opener Safety.

THIS PAGE INTENTIONALLY BLANK

Genie Models 1028, 2028 Limited Warranty

GMI Holdings, Inc. d/b/a The Genie Company (“Seller”) warrants to the original purchaser of the Model 1028 or 2028 garage door
opener (“Product”), subject to all of the terms and conditions hereof, that the Product and all components thereof will be free from
defects in materials and workmanship for the following period(s) of time, measured from the date of purchase:
MOTOR/GEARBOX –
Model 2028 - TEN (10) YEARS
Model 1028 - FIVE (5) YEARS
BELT - FIFTEEN (15) YEARS for Belt Drive Product
or
CHAIN - FIVE (5) YEARS for Chain Drive Product
PARTS AND ACCESSORIES - ONE (1) YEAR
Seller’s obligation under this warranty is specifically limited to repairing or replacing, at its option, the Product or any part thereof
which is determined by Seller to be defective during the applicable warranty period. Any labor charges are excluded and will be
the responsibility of the purchaser.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is
made to the original purchaser of the Product only, and is not transferable or assignable. This warranty applies only to Product
installed in a residential or other non-commercial application. It does not cover any Product installed in commercial or industrial building applications. This warranty does not apply to any unauthorized or improper installation, alteration or repair of the
Product, or to any Product or component which has been damaged or deteriorated due to misuse, neglect, accident, failure to
provide necessary maintenance, failure to follow owner’s manual instructions, normal wear and tear, or acts of God or any other
cause beyond the reasonable control of Seller, and does not cover batteries, use of extension cord, missing or damaged parts from
clearance or open box sales, or repairs or maintenance to door components.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE APPLICABLE WARRANTY PERIOD REFLECTED ABOVE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
IN NO EVENT SHALL GMI HOLDINGS, INC. OR ITS PARENT OR AFFILIATES BE RESPONSIBLE FOR, OR LIABLE TO ANYONE FOR,
SPECIAL, INDIRECT, COLLATERAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, even if Seller has been advised of the
possibility of such damages. Such excluded damages include, but are not limited to, loss of use, cost of any substitute product, or
other similar indirect financial loss. Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.
Claims under this warranty must be made promptly after discovery and within the applicable warranty period. To obtain warranty
service, you must contact Genie® customer service toll free at 1-800-354-3643 to speak with a trained representative and attempt
reasonable troubleshooting measures, as well as provide proof of the date and location of purchase, identification as the original
purchaser and a description of the claimed defect. Purchaser must allow Seller a reasonable opportunity to inspect the Product
claimed to be defective prior to removal or alteration of its condition. Upon determination by Seller that the Product or any part
thereof is defective during the applicable warranty period (which may require purchaser to return the Product to Seller at purchaser’s expense), Seller will supply the purchaser with replacement parts or, at its option, a replacement Product (shipping and
handling of any replacement Product or parts also at purchaser’s expense). Seller may use new or reconditioned parts, or a new or
reconditioned Product of the same or similar design.
There are no established informal dispute resolution procedures of the type described in the Magnuson-Moss Warranty Act

Register your warranty at our website. www.GenieCompany.com/support_warranty.aspx
PURCHASER:
INSTALLATION ADDRESS:
DATE PURCHASED:
OPENER MODEL:
REMOTE CONTROL MODEL:
DATE OF INSTALLATION:
NAME OF DISTRIBUTOR/INSTALLER:
ADDRESS OF DISTRIBUTOR/INSTALLER:
SERIAL NUMBER:

THE GENIE COMPANY
1 DOOR DRIVE
MOUNT HOPE,
OHIO. 44660
1-800-35-GENIE
www.GenieCompany.com

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Genie Owners Manual 1028 2028 Eng

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