Genie Owners Manual 3020 Eng

User Manual: Genie 3020 - Product Support Information

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BELT/CHAIN DRIVE GARAGE DOOR OPENERS
PROGRAMMING, OPERATION & MAINTENANCE MANUAL

Images are for illustration purposes only, Your model may have different covers,
lenses or accessories.

•
•
•
•

All Standard Models
Single Bulb Models
Dual Bulb Models
Battery Backup (BBU) Models

•
•
•
•
•

Integrated Wi-Fi Models
Integrated LED Lighted Models
Wireless Wall Console Models
Chain & Belt Tube Rail Models
Chain & Belt Channel Models

DO NOT use photocells from other manufacturers or openers with this opener.
INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER
HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE
!

WARNING

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential
door.

AVERTISSEMENT

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une
porte a section re sidentielie.

STOP

DO NOT return product to store,
visit www.geniecompany.com
or call Customer Service at: 1-800-35-GENIE

SERIAL NUMBER DECAL

iDCM SERIAL NUMBER DECAL

41658.00511, 11/2020

INDEX
1

Safety & General Information
Introduction............................................................... 1
Safety Notifications.................................................. 2
Important Installation Instructions.................... 3

Standard & Safety Features........................ 4

Programming Information
Introduction to opener programming............. 5
Setting the DOWN Limit........................................ 6
Setting the UP Limit................................................ 7
Setting the Force Control...................................... 8
Contact Reverse Test............................................... 8
Contact Reverse Adjustment............................... 8
Remote Control Programming............................ 9
Wireless Wall Console Install & Prog*..............10
Keypad Programming*.........................................11
Homelink & Car2U Programming*...................12
Aladdin Connect® Set up.............................. 13-14

Special Installation Information
Force Adjustment Guide......................................15
Clearing Remote Memory...................................16
Tube Rail Adjustments..........................................16
Locating Safe-T-Beam® Pairs...............................17
Safe-T-Beam Troubleshooting...........................17
Permanent Wiring Instructions.........................17
Installing Battery Backup (BBU).........................18

Maintenance
Important Safety Instructions............................19
Regular Maintenance Schedule........................20
Door Inspection & Maintenance.......................20
Remote Battery Replacement............................21
Light Bulb Replacement......................................21

Troubleshooting & LED Signals............. 22-23

Replacement Parts....................................... 24-27

DASMA Information.................................... 28-29

FCC Part 15.21 Statement:
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
FCC / IC Statement:
This device complies with FCC Part 15
and Industry Canada licence-exempt
RSS standard(s). Operation is subject
to the following two conditions: (1)
this device may not cause harmful
interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux
CNR d’Industrie Canada applicables
aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne
doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en
compromettre le fonctionnement.

* Abbreviated versions. See instructions that
accompany the accessory or vehicle owners manual
for full details and instructions.

SAVE THESE INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS

INTRODUCTION
Thank you for purchasing a Genie® brand garage door
opener. Genie® is the leader in garage door opener
technology.
1

Please note that this manual covers several different models of
Genie® brand garage door openers. Illustrations contained in this
manual may not reflect the exact model purchased. Skip steps or
pages that do not apply to your specific model. Programming and
installation of the opener and accessories are identical even though
they may appear differently.
All external accessories shown in this manual are available for
purchase separately from your local Genie® retailer.
Read and understand all SAFETY WARNINGS and CAUTIONS
contained in this manual before proceeding.

DO NOT RETURN PRODUCT TO STORE
If you require assistance or have any
questions, a knowledgeable Genie Service
Technician is just a phone call away at:
1-800-35-GENIE (1-800-354-3643)
Or visit our website at:

www.geniecompany.com
Before setting up your new garage door opener, please note the model plate on the opener and
serial number(s) located on the front of this manual. This information will be necessary should
you seek technical support via our website, customer support department or local servicing
Genie dealer.
Spanish language manuals available at:
Idioma alternativo manuales disponibles en:

}

www.geniecompany.com

©2020 GMI Holdings, Inc d/b/a The Genie Company, the Genie logo, Intellicode, Safe-T-Reverse, SmartSet,
Sure-Lock, Door Detect, and Safe-T-Beam, Aladdin Connect, iDCM, are trademarks of The Genie Company. All other trademarks are property of their rightful owners. Consistent with our policy of continuing
product improvements, we reserve the right to change product specifications without prior notice or
obligations. HomeLink is a registered trademark of Gentex Corporation. Car2U is a registered trademark of
Lear Corporation.
1

SAFETY NOTIFICATIONS & INSTRUCTIONS
OVERVIEW OF POTENTIAL HAZARDS
READ THIS SAFETY INFORMATION

Garage doors are large, heavy objects that move with the help of springs under high tension and electric motors. Since moving objects, springs under
tension, and electric motors can cause injuries, your safety and the safety of others depend on you reading the information in this manual. If you have
questions or do not understand the information presented, call your nearest trained door system technician or visit our website at www.geniecompany.
com.
CONVENTIONS USED IN THESE INSTRUCTIONS
The following safety alert symbol and signal words are used throughout this manual to call attention to and identify different levels of hazards and
special instructions.
This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety
alert symbol and the word “DANGER”, “WARNING”, or “CAUTION”.
•
•
•
•

DANGER indicates an imminently hazardous situation which, if NOT avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if NOT avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if NOT avoided, may result in injury or property damage.
The word NOTE is used to indicate important steps to be followed or important considerations.

Tous les messages concernant la sécurité seront indiqués après un symbole d’alerte de la sécurité et l’une des mentions suivantes “DANGER”,
”AVERTISSEMENT” ou “MISE EN GARDE”.
• DANGER signale une situation dangereuse imminente qui, si elle n’est pas évitée, risque d’entraîner des blessures graves, voire
mortelles.
• AVERTISSEMENT signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner la mort ou des
blessures graves.
• MISE EN GARDE signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner des blessures ou des
dommages matériels.
• Le terme REMARQUE est utilisé pour signaler les étapes importantes à suivre ou d’importants éléments à prendre en considération.

IMPORTANT SAFETY INSTRUCTIONS

POTENTIAL HAZARD

EFFECT

PREVENTION

MOVING DOOR

! WARNING
Could result in Serious
Injury of Death

Do Not operate unless the doorway is in sight and free of
obstructions. Keep people clear of opening while door is moving.
Do Not allow children to play with the door opener.
Do Not change opener control to momentary contact unless an
external reversing means is installed.
Do Not operate a door that jambs or one that has a broken spring.

ELECTRICAL SHOCK

! WARNING
Could cause Serious
Injury or Death

Turn off electrical power before removing opener cover.
When replacing the cover, make sure wires are not pinched or near
moving parts.
Opener must be electrically grounded.

HIGH SPRING TENSION

! WARNING

Could cause Serious
Injury or Death

Do Not try to remove, repair or adjust springs or anything to which
door spring parts are fastened such as wood block, steel brackets,
cables or any other structure or like item.
Repairs and adjustments must be made by a trained service
representative using proper tools and instructions.

Importantes Consignes de Sécurité

DANGER POTENTIEL
PORTE EN MOUVEMENT

EFFET

! AVERTISSEMENT

Pourrait entraîner des
blessures graves voire la mort

CHOC ÉLECTRIQUE

! AVERTISSEMENT

Couper le courant avant d’enlever le couvercle de l’opérateur.
Lorsque le couvercle doit être remplacé, s’assurer que les fils ne sont
ni coincés ni près des pièces mobiles.
L’opérateur doit être correctement mis à la terre.

! AVERTISSEMENT

Ne pas essayer d’enlever, réparer ni ajuster les ressorts ou
toute autre pièce à laquelle le ressort de la porte est attaché, y
compris blocs de bois, supports en acier, câbles ou autres articles
semblables.
Les réparations et les réglages doivent être effectués par
technicien qualifié qui se sert d’outils appropriés et qui respecte les
instructions.

Pourrait entraîner des
blessures graves voire la mort

TENSION ÉLEVÉE RESSORT

Pourrait entraîner des
blessures graves voire la mort

PRÉVENTION

Utiliser uniquement si la porte est en vue et libre de tout obstacle.
Ne laisser personne se tenir dans l’ouverture de la porte pendant
qu’elle est en mouvement.
Ne pas permettre aux enfants de jouer avec l’opérateur de la porte.
Ne pas modifier la commande de l’opérateur à contact momentané
à moins qu’un moyen d’inversion externe soit installé.
Ne pas faire fonctionner une porte qui bloque ou dont le ressort
est cassé.

IMPORTANT INSTALLATION INSTRUCTIONS
!

WARNING

TO REDUCE THE RISK OF SEVERE INJURY OR
DEATH

READ AND FOLLOW ALL SAFETY, INSTALLATION AND OPERATION INSTRUCTIONS. If you have any questions or do
not understand an instruction, call The Genie Company.
• DO NOT install opener on an improperly balanced door. An improperly balanced door could cause severe injury.
Repairs and adjustments to cables, spring assembly and other hardware must be made by a trained service person
using proper tools and instructions.
•
Remove all ropes, and disable all locks connected to the door before installing opener.
•
Where possible, install the door opener 7 feet or more above the floor. For products having an emergency release,
mount the emergency release within reach, but at least 6 feet above the floor and avoiding contact with vehicles to
avoid accidental release. DO NOT use emergency release cord to pull door.
• DO NOT connect the opener to the source of power until instructed to do so.
•
Locate the wall control button: A) Within sight of door. B) At a minimum height of 5 feet, so small children cannot
reach it. C) Away from all moving parts of the door.
•
Install the entrapment WARNING label next to the wall button or console, in a prominent location. Install the
emergency release handle on the emergency release cord.
•
The opener must reverse when the door contacts a 1-1/2 inch high object on the floor at the center of the doorway.
This is about the size of a 2” x 4” board laid flat.

IMPORTANTES INSTRUCTIONS D’INSTALLATION
!

AVERTISSEMENT

POUR RÉDUIRE LES RISQUES DE BLESSURES GRAVES
VOIRE MORTELLES

LIRE ET SUIVRE ATTENTIVEMENT TOUTES LES INSTRUCTIONS D’INSTALLATION ET DE FONCTIONNEMENT AINSI QUE TOUTES LES
CONSIGNES DE SÉCURITÉ. Si vous avez des questions ou si vous ne comprenez pas une instruction, veuillez contacter directement The
Genie Company.
• NE PAS installer l’opérateur sur une porte mal équilibrée. Celle-ci pourrait entraîner de graves blessures. Les réparations et les réglages des câbles, ensembles de ressort ou tout autre article de quincaillerie doivent être effectués
par un professionnel qui se sert d’outils appropriés et qui respecte les instructions.
•
Enlever toutes les cordes et désactiver toutes les verrous de la porte avant l’installer l’opérateur.
•
Dans la mesure du possible, installer l’ouvre-porte à 2,1 m ou plus au-dessus du sol. Pour les produits dotés d’un
cordon de déclenchement d’urgence, installer le déclenchement d’urgence mais au moins à 1,8 m au-dessus du sol
en évitant tout contact avec les véhicules pour éviter qu’ils ne soient déclenchés accidentellement. NE PAS utiliser
d’urgence cordon de libération pour ouvrir ou fermer la porte.
• NE PAS connecter l’opérateur à la source d’alimentation tant que l’instruction n’est pas donnée.
•
Repérer la console murale: A) En vue de la porte. B) À une hauteur minimale de 1,5 m afin que les jeunes enfants ne
puissent pas l’atteindre. C) Loin de toutes pièces mobiles de la porte du garage.
•
Placer l’étiquette d’AVERTISSEMENT en cas de coinçage à proximité du bouton mural ou de la console de manière à
ce qu’elle soit bien en évidence. Installer la poignée du cordon de déclenchement d’urgence.
•
L’opérateur doit s’inverser lorsque la porte entre en contact avec un objet d’une hauteur de 3,8 cm placé sur le sol,
au centre de l’ouverture de la porte. Ceci équivaut environ à une planche de 5 x 10 cm posée à plat sur le sol.

WARNING

Opener is equipped with grounded electrical plug for
your protection, and only fits grounded electrical
outlets. DO NOT alter plug in any way! If your have no
grounded outlets, have one installed by a licensed
electrician. Opener must be properly grounded to prevent
personal injury and equipment damage. NEVER USE AN
EXTENSION CORD! Check local building codes for any
requirement that you must have a permanent hard-wired
connection. Permanent hard-wired connections must be
performed by a licensed electrician using proper tools and
instructions.

AVERTISSEMENT

L’opérateur, qui est équipé d’une prise électrique mise à la
terre pour votre protection est compatible uniquement
avec des prises électriques mises à la terre. NE PAS
modifier la fiche dune quelconque manière. Si vous n’avez
pas de prises mises à la terre, faites-en installer par un
électricien agréé. L’opérateur doit être correctement mis à la
terre pour éviter les blessures corporelles et des dommages
matériels. NE JAMAIS UTILISER DE RALLONGE! Vérifiez
les codes locaux des bâtiments pour connexions câblées
permanente. Les connexions câblées permanentes doivent
être effectuées par un électricien agréé qui se servira d’outils
appropriés et respectera les consignes.

SAFETY & STANDARD FEATURES
4

Retail version shown

6
3
2

Vehicle
Compatible
1

1. Safe-T-Beam® (STB) Non-Contact Reversing System:
• Places an infrared beam across the door opening.
• Only affects the DOWN travel of the door.
• Stops an open door from closing or reverses a door while in the down travel.
• Reversing system can be overridden with constant pressure on the wired wall console only.
• The door will stop and reverse to the full open position if beam is obstructed.
• Self-diagnostic LEDs on STBs and powerhead alert to operational issues (See Locating Safe-TBeam® Pairs & Troubleshooting section in this manual for more information).
2. Contact Reversing System:
• Automatically reverses a closing door upon contact with an obstruction (Force Control).
3. Manual Emergency Release pull handle & cord:
• Manually releases door from door opener. Used during a power failure or other emergency to
allow manual opening and closing of the door.
• DO NOT use emergency release cord to pull the door!
4. Automatic Lighting System:
• Lighting system turns ON when door is activated and automatically turns OFF 4 minutes later.
• Can be activated/deactivated manually from the wall console.
5. Genie Battery Backup (BBU):
• Included or optional with select models. Provides power to opener in the event of a power
failure. DO NOT install BBU until opener is fully installed, programmed and tested.
6. Integrated Aladdin Connect® (iDCM):
• Available with select models, allows operation of the garage door opener with a secure
mobile device application (app) from anywhere.
7. Wall Console

• Wired Wall Console operates door opener from inside garage with a open/close button. Includes
a manual light control and override and Sure-lock™ security switch to lock out all remote control
operation.
• Wireless Wall Console (included with select models) programs to the opener like a remote control.
Includes operation button, light control override and operation delay for 10, 20, or 30 seconds.

8. Intellicode® Encryption, Factory Programmed Remote(s) :
• An encryption system that enhances the security of the door opener by continuously
changing the access code each time the remote is used.
• Factory programmed remote control(s) are included with this opener.

OPENER PROGRAMMING & ACCESSORY INSTALLATIONS

NOTE: Before programming the opener, check to make sure there are no objects in the garage door
opening. DO NOT allow persons to enter the area of the door while programming and operating.
Please note that this manual covers several different models of Genie® brand garage door
openers. Illustrations contained in this manual may not reflect the exact model purchased. Skip
steps or pages that do not apply to your specific model. Programming and installation of the
opener and accessories are identical even though they may appear differently.
The following steps list the order of programming the opener’s functional settings and install any
accessories that were included with the opener or purchased separately. These steps should be
performed in order.
1. Down travel limit
2. Up travel limit
3. Force control
4. Contact reverse test and adjustment
5. Remote control programming
• Remote control(s) included with this opener are programmed at the factory. The information
provided on this page should be used if adding additional remote controls
6. Wireless wall console installation and programming (if equipped)
7. Accessory programming :
• Install and program wireless wall console (if equipped)
• Program wireless keypad (if applicable)
• Program built in vehicle remote (if applicable)
• Program the integrated Aladdin Connect if equipped
8. Install battery backup (if equipped)

Term Definitions:
Travel Limits Programmable setting to adjust how far door travels up or down.
Force Control refers to how much power is needed to move (open/close) a
particular door and does NOT require programming.
Remote & Accessory Programming synchronizes remote devices with the
powerhead.
(Remote Controls, Aladdin Connect®, Wireless Keypad, Vehicle Remote Systems)
Programming Button Layout
Program/Set
Open Travel
Button
Long LED
Indicator

Close Travel
Button
Round LED
Indicator

NOTE: Each programming step has a 30 second time limit for completion after the function is initiated.
After 30 seconds, both LED’s will illuminate RED indicating time has expired and the step must be restarted.
Restart the step as many times as necessary to complete the programming.
5

PROGRAMMING DOWN TRAVEL LIMIT
!
•
•
•
•

!
•
•
•

•

WARNING

Make sure doorway is in full view and clear of obstacles and
people to avoid injury or property damage.
DO NOT operate this unit from the wall control before LIMITS
are set. Severe damage to the opener could occur.
The carriage MUST be engaged to turnbuckle BEFORE setting
limits. See installation poster or call Customer Service at
1-800-35-GENIE or visit www.geniecompany.com.
DO NOT set limits with Battery Backup attached. AC power
MUST be connected to the opener while setting limits for
proper operation.

TO ENGAGE DOOR TO CARRIAGE:

Lift door by hand until carriage engages the
bullet on the chain/belt systems.
CHANNEL
MODELS

Lever must be UP
TUBE RAIL
MODELS

AVERTISSEMENT

S’assurer que le passage de la porte est visible et dégagé, à
savoir sans obstacles ni personne afin d’éviter toute blessure
potentielle ou dommage matériel.
NE PAS utiliser cette unité avec la console murale avant
d’avoir réglé les LIMITES. L’ouvre-porte pourrait subir de
sérieux dommages.
La tendeur DOIT être engagée dans le chariot AVANT de
régler les limites. Voir le poster d’installation (si fourni) ou
appelez le service clientèle au 1-800-35-GENIE ou visitez le
site www.geniecompany.com.
NE PAS fixer de limites en mode batterie de secours.
L’alimentation CA DOIT être branchée sur l’ouvre-porte,
pendant le réglage des limites, pour assurer un bon
fonctionnement.

Lever must be UP

1-2. Enter Programming Mode

HOLD
UNTIL
LED
Lights

Steady Blue

NOTE: Carriage should be locked
to opener. Door should rest somewhere
between full open and closed. Do not start
with door fully open or closed.
!

RELEASE

Flashing Blue

Programming DOWN Limit:
1. Press and hold the DOWN arrow button.
• Long LED will light BLUE.
2. Release DOWN arrow button.
• Long LED will flash BLUE.

3. Adjust Door Position

3. Press and hold the DOWN arrow button until
door is fully closed.
• Use the UP arrow button if door closes too
far. Use both UP and DOWN buttons to adjust
close travel as necessary.
4. Lock Programming

Door should rest on the floor until the weather strip
is compressed enough to seal along the width of the
door. Damaged doors or uneven floors may not seal
properly. Repair these conditions to achieve a proper
seal. DO NOT compress seal so much that the door will
bend or buckle.
4. Press and release the SET/PRGM button
• Both LEDs will flash BLUE then go out.

The DOWN limit is now programmed.

Flashing Blue

PRESS
&
RELEASE

PROGRAMMING UP TRAVEL LIMIT
Programming UP Limit:
1. Press and hold the UP arrow button.
• Long LED will light BLUE.
2. Release UP arrow button.
• Round LED will flash BLUE.
3. Press and hold the UP arrow button until door is
fully open.
• Use the DOWN arrow button if door opens too
far. Use both UP and DOWN buttons to adjust
open travel as necessary.

1-2. Enter Programming Mode
HOLD
UNTIL
LED
Lights
Steady Blue

RELEASE

Door should fully open so that door seal is even with
door header. Do Not adjust so much that the door will
bend or buckle or stretch door spring cables backward.

Flashing Blue

4. Press and release the SET/PRGM button
• Both LEDs will flash BLUE then go out.

The UP limit is now programmed.

3. Adjust Door Position

4. Lock Programming

Flashing Blue

PRESS
&
RELEASE

PROGRAMMING FORCE AND CONTACT REVERSE
Force Control

Contact Reverse Test

The force controls are automatically set when the
wall control is used for the first time with garage door
opener. The door MUST complete one full cycle, from full
open to full close and then, full close to full open, before
the settings are automatically recorded.

NOTE: The limit and Force settings MUST BE
COMPLETED before performing the Contact Reverse Test.

WARNING

TO AVOID INJURY OR DAMAGE
• NEVER adjust the force settings to adjust for damage,
including an unbalanced door, binding door track or
broken spring.
•
Perform a CONTACT REVERSE TEST monthly.

1. With the garage door open, lay a 2 X 4
board flat on the floor at the center of the
door opening.
2. Close the garage door using the wall
control.

AVERTISSEMENT

Pour éviter les blessures ou des dommages
•
•

NE JAMAIS régler la force pour compenser des
dommages, y compris une porte mal équilibrée, un rail de
porte coinçant ou des ressorts cassés.
Tous les mois, EFFECTUEZ LE TEST D’INVERSION AU
CONTACT.

1. Press and release the Wall Control button
and allow the garage door to travel and
stop at the DOWN limit.
2. Press and release the wall control button
and allow the garage door to travel and
stop at the UP limit.

•

When the door contacts the board, it
should stop and reverse direction within 2
seconds to the full open position.

•

The long LED light on the powerhead will
begin to flash RED with the reversal of the
door.

•

Remove the 2” x 4” board and operate the
opener with the wall control again. This
cycle will clear the flashing red LEDs.

Contact Reverse Adjustment

Force Control Adjustments
Force settings are programmed from the factory
to remain within safe parameters. These should
not require adjustments. However, certain
circumstances may require adjustment.
Refer to the “SPECIAL INSTALLATION
INFORMATION” section to adjust the force settings.

If the door stops before contacting the board
or if it does not reverse direction to fully open
after contact with the board, it may be due to an
improperly set DOWN limit. Verify settings by:
1. Repeat the “Down Travel Limit” section to
make certain the door is closing tight against
the floor.
2. Repeat the “Force Control” section on the left
to set force limits.
3. Repeat the “Contact Reverse Test” above.
Repeat this process as needed until the door
passes the Contact Reverse Test.
Refer to the “SPECIAL INSTALLATION
INFORMATION” section to adjust the force
settings.

PROGRAMMING ADDITIONAL REMOTE CONTROLS
THE REMOTE CONTROLS INCLUDED WITH
THIS OPENER MAY HAVE BEEN
PROGRAMMED AT THE FACTORY FOR YOUR
CONVENIENCE.

1. Activate Remote

NOTE: The following instructions are for remote control transmitters
purchased separately in addition to those provided with this opener,
but can also be used if any remote(s) may require re-programming.
NOTE: Each programming step has a 30 second time limit for
completion after the function is initiated. After 30 seconds, two
LED’s will illuminate RED indicating time has expired and the step
must be re-started. Restart the step as many times as necessary to
complete the programming.
NOTE: Do not hold remote too close to the powerhead when
programming remote buttons.
NOTE: Each button on each remote must be programmed
separately, following these steps.

2. Enter Programming Mode

Solid Blue

PRESS
&
RELEASE

1. Remove the battery’s protective film from the
remote by pulling straight down.
2. Press and hold the SET/PRGM button on the
opener for two seconds.
• The ROUND LED will turn BLUE.
• The LONG LED will then flash PURPLE.

Flashing Purple

3. Press Remote Button Twice

3. Stand at least 5 feet away from opener and
slowly press and release the desired button on
the remote two times.
• Both opener LEDs will flash and turn off
indicating the remote has been programmed.
4. Press the desired remote button again.
• The opener should run.
To program the same remote for other garage door
openers, repeat the steps above using one of the other
remaining remote buttons.

4. Test Remote

Flashing

REPEAT STEPS 1 TO 4 FOR EACH OPENER AND
REMOTE
NOTE: It is possible to press the remote button too quickly
or lightly. If the LEDs do not go off, press the remote button
several more times to achieve confirmation.
BASIC PROGRAMMING IS COMPLETE AND YOUR GARAGE
DOOR OPENER IS READY TO USE.

Refer to the “SPECIAL INSTALLATION INFORMATION”
section to erase remote devices from memory.

PROGRAMMING WIRELESS WALL CONSOLE
Included with select models

QuickView setup.

Please see complete instructions that accompany Wireless Wall Console

STEP 1) Program Wall Console to Garage Door Opener
Open console cover and remove battery tab before programming.
Place opener into remote control programming mode (SEE PAGE 9):
1. Press and hold the program button on the opener until the round LED turns blue, then
release.
2. The round LED will go out and the long LED will begin flashing purple.
3. Press the DOOR button on the WALL CONSOLE 3 times or until door operates.

AAA

Open cover and
remove battery
tab before
programming

Mounting
Screws

Drywall
Anchors
AAA

Retail Version

AAA

Open cover and
remove battery
tab before
programming

Drywall
Anchors

Mounting
Screws

Pro Version

STEP 2) Operating the Door with Wall Console
1. DOOR Button - Runs garage door opener.
2. DELAY Button - Each press adds a 10 second delay for door operation (up to
3 times for up to 30 sec.). Press the delay button and door will automatically
operate after set delay.
3. LIGHT Button - Overrides the automatic timed light function of the garage
door opener.

1
2
3

STEP 3) Mounting the Wall Console
The Wall Console MUST be mounted within sight of the garage door(s) at least five feet above the floor and
clear of any moving door part. Use UNINTENDED OPERATION decal in lieu of standard console warning decal.
1. Remove battery cover and batteries.
2. Drill 3/32” pilot hole for the slotted mounting hole screw (included) or 5/32” if using drywall
anchors.
3. Install a screw into the pilot hole, leaving a 1/8” gap between the screw head and wall.
4. Hook the slotted mount, on back of console, over the screw.
5. Mark and drill a pilot hole for the screw under the battery cover (included) and secure console
to wall
6. Reinstall batteries and cover.

Retail Version

Pro Version

Slotted Mount

Apply
unintended
operation decal
next to wall
console.

PROGRAMMING KEYPAD (abbreviated)
QuickView Single Door setup.

Please see complete instructions that accompany keypad
Activate keypad by opening battery
compartment and pull protective
tab. Reinstall compartment door to
begin programming.
TAB

Resetting a PIN:
Press and hold both the PROGRAM key and the Up/
Down key for about five seconds.
The LED’s will slowly blink and then go out. When the
LED stops blinking, the old programming has been
successfully erased.
To create a new PIN, start with STEP 1.

Program Keypad before mounting.
STEP 1) PROGRAMMING A PIN NUMBER (Single Door)

Mounting Keypad
The keypad MUST be mounted within sight of the
garage door(s) at least five feet above the floor and
clear of any moving door part.

The existing factory default Personal Identification
Number (PIN) for this keypad is the number sequence:
1. Remove battery cover and batteries.
3-5-7
Sync the opener and the keypad by performing the
following:
1. Ensure the keypad back lighting is off.
2. Place garage door opener into remote control
PROGRAMMING MODE (SEE PAGE 9).
3. Press 3-5-7 in sequence on the keypad.
2. Drill 3/32” pilot hole for the top mounting screw
4. Press the UP/DOWN key 3 to 4 times slowly until
(included).
garage door opener operates.
3. Install a screw into the pilot hole, leaving a 1/8” gap
• This completes the programming of a single door
between the screw head and wall.
opener (door 1) and keypad.
• IT IS RECOMMENDED THAT YOU CHANGE THIS PIN
FROM THE EXISTING FACTORY DEFAULT SETTING of
3-5-7. See STEP 2 below.
STEP 2) CHANGING DEFAULT PIN OF 3-5-7
1. Enter the factory default pin of 3-5-7.
2. Press PROGRAM key once.
3. Enter a new PIN of your choice (3-8 digits).
4. Press PROGRAM key once.
• Your PIN has been changed and your previous PIN
will no longer operate the keypad or opener.
STEP 3) OPERATING THE KEYPAD WITH THE OPENER
Single Door Operation:
1. Ensure number pad back lighting is off.
2. Enter PIN number.
3. Press the UP/DOWN key.
4. Opener will operate.

4. Hook the slotted mount, on back of keypad, over
the screw.

5. Mark and drill a pilot hole for the bottom screw
(included) and secure keypad to wall (DO NOT
overtighten).
6. Reinstall batteries and cover.

NOTE: Keypad will remain active for 15 seconds after
a successful entry is made. During this 15 seconds ANY
key will operate the opener.

PROGRAMMING VEHICLE CONTROLS (abbreviated)
Programming HomeLink® System
Step 1) Clear HomeLink
Clear HomeLink by pressing and holding down the first and
third buttons until the indicator on
the HomeLink blinks slow and then
fast for 20 seconds; then release
both buttons.
NOTE: Clearing the HomeLink
will remove all previously programmed garage door
openers.

Programming Car2U® System
Step 1) Clear Car2U to default settings
The default setting for the Car2U system is:
• Button 1 = Genie® Manufactured Openers
• Button 2 = LiftMaster® Manufactured
Openers
• Button 3 = Wayne Dalton® Manufactured Openers
A. Press and hold buttons 1 and 3 for 20 seconds or until all
three LEDs begin to flash.
B. Release both buttons. The Car2U system is now set to the
Factory Default settings

Step 2) Train HomeLink to the Remote
Choose the button on the HomeLink that will be used to open
the door.

NOTE: Clearing the Car2U remote will remove all previously
programmed garage door openers.

NOTE: Hold the Remote two inches from the HomeLink
button.

Step 2) Program Car2U to the Opener
(Place opener into programming mode) - SEE PAGE 9

Hold down the remote button.
While holding, press and hold the
chosen HomeLink button.

A. Press the designated Car2U button for two
seconds and release. Press that same button
again for two seconds and release. The long LED
will flash blue and then turn off.
B. Press the Car2U button a few times more until door moves.

Hold down both buttons until the indicator on the HomeLink
blinks slow then fast. Once it blinks, release both buttons.
Step 3) Program HomeLink to the Opener
(Place opener into programming mode) - SEE PAGE 9
A. Press the chosen HomeLink button for two seconds and
release. Press that same button again for two seconds and
release. The long LED will flash blue and then turn off.

Step 3) Changing Factory Default Button for a Genie® Opener
A. Press and hold buttons 1 & 3 for ONE SECOND
and release—all three LEDs will light solid red.
B. Press and hold the button (2 or 3) to change
it to—the corresponding LED will flash. While
continuing to hold that button, press and release
button 1. Press and release button 1 again.
C. Release the button being held in step B and wait
for the LED to stop flashing. This button is now
set. Repeat Step 2 for second Opener.

B. Press the HomeLink button a few more times until door
moves.
NOTE: For additional instructions, see the motor
vehicle manual, or visit www.homelink.com or visit
www.geniecompany.com

NOTE: For additional instructions see the motor vehicle
manual, learcar2u.com.

SETTING UP ALADDIN CONNECT®
Perform these steps only after opener is fully installed, programmed and tested.
IMPORTANT SAFETY INSTRUCTIONS CONSIGNES DE SÉCURITÉ IMPORTANTES

WARNING

TO REDUCE THE RISK OF SEVERE INJURY OR DEATH,
READ AND FOLLOW ALL INSTRUCTIONS.
1. Never allow children to operate or play with door
controls.
2. Install the entrapment WARNING placard next to the
wall control in a prominent location.
3. NO PERSONS SHOULD CROSS THE PATH OF A MOVING
DOOR.
4. NEVER GO UNDER A STOPPED/PARTIALLY OPEN DOOR.
5. The Aladdin Connect® operating system is designed
for unattended operation. The door could move
unexpectedly.

SAVE THESE INSTRUCTIONS

AVERTISSEMENT
POUR RÉDUIRE LE RISQUE DE BLESSURES GRAVES
VOIRE MORTELLES, LIRE ET COMPRENDRE TOUTES LES
INSTRUCTIONS.

1. NE JAMAIS laisser les enfants utiliser ou jouer avec les
commandes de l’ouvre-porte.
2. Placer l’étiquette d’AVERTISSEMENT en cas de coinçage à
proximité du bouton mural ou de la console murale de manière
à ce qu’elle soit bien en évidence.
3. NE JAMAIS PASSER SOUS LA PORTE EN MOUVEMENT.
4. NE JAMAIS PASSER SOUS UNE PORTE À L’ARRÊT PARTIELLEMENT
OUVERTE.
5. Le système d’exploitation Aladdin Connect ™ a été conçu pour
fonctionner sans surveillance. La porte peut se déplacer de
façon inattendue.

CONSERVER CES INSTRUCTIONS

Genie® Integrated Aladdin Connect® Models
The Aladdin Connect® system is a convenient mobile device app to operate garage door openers/
controllers from anywhere.
The Aladdin Connect® app has the following features:
• Customize access for different users.
• Customize notifications to receive alerts when the garage door is operated, by a specific user,
at a specific time or day.
• Review history of opener usage showing dates and times when the opener was operated and
by what user.
• Create custom rules to notify you or close the door at specific times or if you door is open for
a specific duration.
• Connect your opener to operate with smart home platforms.

Check Wi-Fi Signal

Before beginning the set-up process please verify the ability to receive a strong
Wi-Fi signal in the garage. Connect smartphone to the home Wi-Fi and walk into the
garage. Place phone where garage door opener will be mounted. The Wi-Fi signal
strength at that location must be at least two bars.
If home Wi-Fi signal does not adequately cover the garage, try the following steps to help
improve the signal strength.
• Make sure that the Wi-Fi router is out in the open, not behind a large electronics or in a
cabinet.
• Moving the Wi-Fi router closer to the garage.
• Purchase a Wi-Fi extender, available at most electronics stores.

Device Wi-Fi Signal strength indicator

Download the Aladdin Connect® app (Unless using 3rd party app)
Scan for iOS app

Scan for Android app

Apple and the Apple logo are
trademarks of Apple Inc., registered in
the U.S. and other countries. App Store
is a service mark of Apple Inc.

Follow the Aladdin Connect® app instructions

Follow steps per the app instructions.
• Create an account
• Add a device
• Set up Wi-Fi
• Add users and rules
For help at any time contact The Genie Company at 1-866-599-4995 or visit our website.
www.geniecompany.com/aladdinconnect
Refer to the assembly poster
for opener assembly and
installation instructions. Return
to this manual for programming,
operation and maintenance.

BELT/CHAIN DRIVE GARAGE DOOR OPENERS
PROGRAMMING, OPERATION & MAINTENANCE MANUAL
• Single Bulb Models

• Dual Bulb Models
• BBU Models
• iDCM Models
• Integrated LED lighted Models

Scan the Aladdin Connect® QR Code on the front of
this manual or on the powerhead when prompted by
the Aladdin Connect® app.

DO NOT use photocells from other manufacturers or openers with this operator.
INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER
HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE
!

WARNING

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential
door.

AVERTISSEMENT

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une porte
a section re sidentielie.

STOP

DO NOT return product to store,
visit www.GenieCompany.com
or call Customer Service at: 1-800-35-GENIE

SERIAL NUMBER DECAL

iDCM SERIAL NUMBER DECAL

3896750XXXX, 01/2018

Install WARNING placard

Once the app configuration is complete, open the door with the wall
control, wait 10 seconds, and then close the door and wait 10 seconds.
Look at the door status (open or closed) in the app. If the door status is
not correct repeat the opening, pausing 10 seconds, closing, and pausing
10 seconds a few times until the door status displays correctly in the app.
Place included unintended operation warning placard next to
garage door openers wall button.
NOTE: This placard should be used in lieu of the standard WARNING placard
included with this opener.
NOTE: Use of this product, the software embedded within this product and the related application
software is subject to the Terms and Conditions available at:
www.geniecompany.com/aladdinconnect

SPECIAL INSTALLATION INFORMATION

Force Setting Guide:
!

WARNING

TO AVOID INJURY OR DAMAGE
• NEVER adjust the force settings to adjust for damage,
including an unbalanced door, binding door track or
broken spring.
•
Perform a CONTACT REVERSE TEST monthly.

AVERTISSEMENT

Pour éviter les blessures ou des dommages
• NE JAMAIS régler la force pour compenser des
dommages, y compris une porte mal équilibrée, un
rail de porte coinçant ou des ressorts cassés.
•
Tous les mois, EFFECTUEZ LE TEST D’INVERSION AU
CONTACT.

Force Settings:
Force settings are pre-programmed at the factory and applied during the Open/Closed Limit settings steps.
For normal use, these settings should not need adjustment.
Conditions possibly requiring adjustments are:
1. Doors with very stiff weather seals.
2. Doors that start down, STOP, and reverse before closing.
3. Doors that start up, but STOP before they completely open.
1.

Press and hold both UP & DOWN arrow buttons until the
ROUND LED turns RED. Release buttons.
• LEDs will show current force level. SEE CHART.
2. Press either the UP or DOWN arrow button until the
desired UP force setting is shown. SEE CHART.
3. Press the PRGM button to lock the desired UP FORCE
setting.
• LEDs will now show the current DOWN FORCE setting.
SEE CHART.
4. Press either the UP or DOWN arrow button until desired
DOWN force setting is shown. SEE CHART.
5. Press the PRGM button to lock the desired DOWN FORCE
setting.
• Both LEDs will turn BLUE then go out confirming that the
force settings have been changed and are locked.
6. Opener is now ready to operate and test.
7. Operate door from the wall console two full cycles then
perform safety contact reverse test.

FORCE SETTING CHART
Force Level

Long LED

Round LED

1 (LOWEST)
2
3
4
5
6
7
8
9 (HIGHEST)

OFF
BLUE
BLUE
OFF
VIOLET
VIOLET
OFF
RED
RED

BLUE
OFF
BLUE
VIOLET
OFF
VIOLET
RED
OFF
RED

PRESS & RELEASE

Flashing RED

See Chart for
Force level
indicators.

Press PRGM to
lock settings
15

CLEARING MEMORY OF REMOTES
NOTE: Clearing memory of remotes from the powerhead 1. Enter Programming Mode
will clear ALL programmed remotes, wireless keypads and
vehicle transmitters. The opener will no longer recognize
any signal from any remote device, including a missing
remote device. This does not include the Aladdin Connect
All remaining (or recovered) remotes, vehicles and
wireless keypads MUST be reprogrammed.
NOTE: The garage door opener will operate normally
using the wall console.

Solid Blue

Flashing Purple

2. Press and Hold + & - Buttons

1. Press and hold the SET/PRGM button on the
opener for two seconds.
• The ROUND LED will turn BLUE.
• The ROUND LED will then flash PURPLE.
2. Press and hold the UP & DOWN buttons at
the same time until both LEDs turn off.
• Both opener LEDs will flash and turn off
indicating that all remotes have been
erased.

Flashing
Blue

Release when
LEDs turn off

3. Test Remote

3. Press any remote button.
• The opener should NOT run.

Chain/Belt Adjustments for Tube Type Rails:
NOTE: Might be necessary after unit is installed and run for the first time.
If excessive chain/belt sag is noticed below the rail:
1. Open the door until carriage is about mid travel and stop.
2. Disengage the carriage and manually close the door.
3. Loosen nuts on turnbuckle using 7/16” wrenches.
4. Rotate turnbuckle counter-clockwise until slack is removed from chain/belt.
5. When measured on the opposite side of the rail from the turnbuckle, a properly adjusted chain/belt will
have a 1/4” gap to the bottom of the rail.
6. Tighten nuts to secure turnbuckle.
7. Be sure that chain/belt is not twisted or bound.
8. Manually open door to re-engage carriage to turnbuckle.

1/4”
16

Installing Safe-T-Beams® on multiple garage doors (Preventing “cross-talk”)
LOCATING SAFE-T-BEAM® PAIRS View from Top Down
Transmitter (RED LED) and Receiver (GREEN LED)

Multiple Garage Doors
• NEVER position Safe-T-Beam® modules where signals will
cross.
• Place the Transmitter (Red LED) Safe-T-Beams on adjacent
doors facing in opposite directions.
NOTE: Direct sunlight creates interference with SafeT-Beam® Receiver (Green LED). STB modules CAN be
positioned further away from the door opening if
necessary to avoid sunlight but no further off the wall
to maintain alignment with the Transmitter (Red LED)
module.

Single Garage Door
• Determine which side of the garage receives direct sunlight.
• Position the Transmitter (Red LED) on the direct sunlight side.

NOTE: Only use Safe-T-Beams® that are included with this opener. DO NOT use other brands or types
of photocells on this opener.

Safe-T-Beam® Self-Diagnostic Troubleshooting Chart
Source
(RED LED)

Sensor
(Green LED)

Possible Problem

Solution

Normal Operation

None Required

OFF

• Opener not powered
• Wiring from opener bad

• Check breakers, fuses, plugs
• Check wiring for shorts

OFF

• Wiring to source missing or bad
• Power has been interrupted

• Check wiring
• Remove power and reapply

2 BLINKS

• Beam not aligned
• Beam obstructed
• Sensor defective

• Check source, Sensor alignment
• Check for obstruction
• Contact Customer Support

2 BLINKS

OFF

• Wire to sensor missing or bad
• Sensor defective

• Check wiring
• Contact Customer Support

3 BLINKS

• Sensor receiving interference

• Determine source of interference
• Contact Customer Support

PERMANENT WIRING INSTRUCTIONS:
NOTE: Permanent wiring should only be performed by a professional licensed electrician.
1.
2.
3.

Cut existing power cord OUTSIDE CHASSIS.
Remove strain relief and power cord.
Wire connections must be made INSIDE CHASSIS and there must be at least 6” of new power
supply line wire INSIDE CHASSIS. (CHECK LOCAL ELECTRICAL CODES. Conduit, strain relief,
and wire nuts are not provided.)
Cut

Ground
Hot
Wire nuts

Neutral

Installing Battery Backup
Perform these steps only after opener is fully installed, programmed and
tested.
Battery backup devices from other manufacturers will not operate with this opener.
Use only Genie Battery Backup type battery that was provided. Genie P/N 111658.0002.S (Battery only)

Installing the Battery Backup:
For units that included optional battery backup (BBU)
1. Unplug powerhead from power source.
2. Dual bulb models: Tilt BBU approximately 450 and lower into slots in the top rear of the
powerhead.
3. Fasten to powerhead with 2 supplied self tapping screws.
NOTE: There are no holes in rear cover. Self Tapping screws will self tap through cover.
• Single bulb models: Attach BBU assembly next to the opener and install mounting screws to
ceiling or framing.
PREVENT POSSIBLE
CAUTION TO
SERIOUS INJURY or DEATH
4. Plug battery harness into plug located at the top of the
from electrocution AND REDUCE RISK of FIRE
powerhead.
— Disconnect ALL electric power sources and battery
power BEFORE performing ANY service or maintenance.
5. Reconnect powerhead to power source.
Install only in DRY locations - NOT INTENDED FOR OUTDOOR USE.
Use only 12V, 5AH, SLA replacment battery
(P/N 111658.0002.S).

POUR ÉVITER LES BLESSURES
ATTENTION GRAVES
VOIRE MORTELLE PAR

ÉLECTROCUATION POUR RÉDUIRE ES LES RISQUES
D'INCENDIE

—Débrancher toutes les sources d’alimentation électriques et
la pile avant d'effectuer des opérations de réparation ou
d'entretien.

Installer uniquement dans des endroits secs—NE DOIT PAS ÊTRE
UTILISÉ À L'EXTÉRIEUR.
Utiliser uniquement une pile de remplacement de 12V, 5AH, SLA
(réf. 111658.0002.S).

Dual Bulb Models

Single Bulb Models

See the troubleshooting section for condition LED’s that will illuminate once
the Battery Backup is operational.
Both LEDs will signal solid GREEN under normal, fully charged, conditions.
Testing The Genie Battery Backup
NOTE: It is recommended that the battery backup be allowed to charge for 48 hours prior to testing.
Initially, the opener may not operate from the battery backup mode if battery is not fully charged.
NOTE: Opener will run at a reduced speed when operating from battery backup.
1. Run the opener using the wall control or remote to ensure it is working properly.
2. Turn off power to opener by unplugging from outlet or turning off breaker.
3. Press wall control or remote control. Opener will run at a slower speed than normal.
NOTE: See troubleshooting guide in this manual if any of the steps above fail.
Work light will not operate while in battery backup mode. (Courtesy white LED’s will illuminate.)
4. After successful test, reconnect powerhead to power source.

MAINTENANCE

IMPORTANT SAFETY INSTRUCTIONS
! WARNING

To reduce the risk of severe injury or death, read
and follow all instructions.
1.
2.
3.
4.
5.
6.
7.

NEVER let children operate or play with the door controls.
Keep remote away from children.
ALWAYS keep the moving door in sight and away from people and objects until door is completely closed. NO
ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.
NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.
Test opener monthly. The door MUST reverse on contact with a 1-1/2” high object (or 2” x 4” board laid flat) at the
center of the doorway on the floor. After adjusting either the force or limit of travel, retest door opener. Failure to
adjust the opener properly may cause severe injury or death.
When possible, use emergency release only when door is closed. Use caution when using this release with the
door open. Weak or broken springs are capable of increasing the rate of door closing and increasing the risk of
severe injury or death.
KEEP DOORS PROPERLY BALANCED. See your garage door Owner’s Manual. An improperly balanced door increases
the risk of severe injury or death. Have a trained door system technician make repairs to cables, spring assemblies,
and other hardware.

SAVE THESE INSTRUCTIONS
IMPORTANTES CONSIGNES DE SÉCURITÉ
! AVERTISSEMENT
Pour réduire le risque de blessures graves
voire mortelles, lire et comprendre toutes les

instructions.

1. NE JAMAIS permettre aux enfants d’actionner ou de jouer avec les commandes de la porte.
2. Tenir les télécommandes hors de la portée des enfants.
3. TOUJOURS garder en vue la porte en mouvement et tenir à l’écart toute personne ou objet jusqu’à ce que la porte
soit totalement fermée. PERSONNE NE DOIT TRAVERSER LA TRAJECTOIRE D’UNE PORTE EN MOUVEMENT.

4. NE JAMAIS PASSER SOUS UNE PORTE À L’ARRÊT PARTIELLEMENT OUVERTE.
5. Tester l’ouvre-porte une fois par mois. La porte de garage DOIT inverser sa course au contact d’un objet de 4 cm

6.
7.

(planche de 5 sur 10 cm) posé à plat sur le sol au centre de l’ouverture de la porte. Après avoir réglé la force ou
la limite de la course, retenter l’ouvre-porte de garage. Un mauvais réglage de l’ouvre-porte peut entraîner des
blessures graves voire mortelles
Utiliser, dans la mesure du possible le déclenchement d’urgence uniquement lorsque la porte est fermée. Utiliser le
déclenchement d’urgence avec prudence lorsque la porte est ouverte. Des ressorts faibles ou brisés peuvent faire
descendre la porte rapidement ce qui peut entraîner des blessures graves voire mortelles.
VEILLER À CE QUE LA PORTE SOIT CORRECTEMENT ÉQUILIBRÉE. Consulter le manuel du propriétaire de la porte
de garage. Une porte déséquilibrée pourrait entraîner de graves blessures voire mortelles. Demander à un
technicien spécialisé en système de portes de se charger des réparations des câbles, des ressorts et de toute autre
quincaillerie.

CONSERVER CES INSTRUCTIONS
!

WARNING

Use of any other wall control can cause unexpected operation of the door
and loss of lighting feature. Locate wall console within sight of the door but
far enough from door to prevent contacting it while operating the console.
Control must be at least 5 feet above the floor to prevent small children
from operating it.

AVERTISSEMENT

L’utilisation d’une autre commande murale pourrait produire des résultats inattendus de
la porte ainsi que le dysfonctionnement de l’éclairage. Localisez la console murale en vue
de la porte et suffisamment loin de la porte pour éviter tout contact pendant l’utilisation
de la console. La commande doit être à une hauteur minimale de 1,5 m au-dessus du sol
afin que les jeunes enfants ne puissent pas l’atteindre.

Regular inspection/maintenance for the door and opener should be
performed at regular intervals to ensure the system runs at peak safety,
performance and efficiency.
MAINTENANCE ITEM

INTERVALS

DETAILS

Contact Reverse Test

Monthly

See Page 8 to run system test.

Lubricate Door
Hardware

Monthly

Lubricate Rollers & Hinges with a light weight general
purpose grease.

Safe-T-Beam® system
check

Monthly

Check wiring for loose connections, cracks or worn
insulation.
Clean lenses of dirt & debris.

Door Balance

Monthly

See Maintenance Detail A

Battery Backup System Monthly

Unplug opener from outlet. Test opener with remote or
wall console. Replace battery if needed. See page 20.

Chain/Belt
Adjustments

Yearly

Inspect chain/belt for excessive slack, adjust as
necessary.

Remote Battery
replacement

As Needed

See Maintenance Detail B

Light Bulb
Replacement

As Needed

See Maintenance Detail C

A - Door Inspection

Perform the Door inspection as follows:
With the door closed, pull manual emergency release handle DOWN and away from door and let go to disengage the
carriage from the drive chain or belt FIG.1.
• Raise and lower the door manually. Door should move freely and smoothly.
• Raise door manually about 3’ to 4’ feet from floor and let go.. Door should remain stationary or slowly drift
closed. FIG. 2.
If door opens or closes rapidly, CONTACT A TRAINED DOOR SYSTEM TECHNICIAN to have your door springs
serviced.
• Close the door.
• Place the carriage in the “engage” position Reverse of FIG. 1.
• Operate door using remote or wall control. The carriage will reattach itself to the drive chain/belt.

!
•
•
•

WARNING

Garage door hardware (springs, cables, brackets, pulleys, etc.) are under
extreme pressure and tension.
DO NOT attempt to repair or adjust door springs or any hardware, and
DO NOT OPERATE garage door automatically or manually if door is
improperly balanced or springs are broken.
CONTACT A TRAINED DOOR SYSTEM TECHNICIAN.

Chain/Belt Drive TUBE RAIL

Disengage the carriage by pulling
the release handle down, then
releasing

•
•

•

AVERTISSEMENT

La quincaillerie de la porte de garage (ressorts, câbles, supports,
poulies, etc.) sont sous des pressions et des tensions extrêmes.
NE PAS réparer ni régler les ressorts de la porte ou toute autre pièce
de quincaillerie et NE PAS ACTIONNER la porte manuellement ou
automatiquement si elle n’est pas correctement équilibrée ou si des
ressorts sont cassés.
CONTACTEZ UN TECHNICIEN SPÉCIALISÉ EN SYSTÈME DE PORTES

Chain/Belt Drive CHANNEL

Disengage the carriage by pulling
the release handle down, toward
the door and then releasing

DO NOT use release cord to pull door.

FIG.1
20

FIG 2

B- Changing Remote Batteries
Remote Battery Replacement (1-button)
Replace remote battery with a CR2032 coin cell battery.
1. Slide the battery cover off.
2. Slide out the old battery and slide in the new. Be sure positive side (+) is UP.
3. Slide the battery cover on until it snaps into place.
Remote Battery Replacement (3-button)
Replace remote battery with a CR2032 coin cell battery.
1. Open remote case using a washer or coin that fits into the slot on the top of the remote.
2. Replace battery. Be sure positive side (+) is UP.
3. Align components and snap case closed.

C - Changing Lightbulbs
! WARNING
•
•
•
•
•

Use extreme caution when working from a ladder or step
stool or serious injury can occur.
When replacing light cover, make sure wires are not
pinched or near moving parts.
Use only properly rated incandescent, LED or CFL light
bulbs.
DO NOT use bulbs with a rating greater than 60 Watts.
Use A19 size light bulbs. DO NOT use bulbs having a short
neck.

!
•
•
•
•
•

AVERTISSEMENT

Faire particulièrement attention lors de travaux effectués
depuis une échelle ou en escabeau.
En referment le couvercle de l’éclairage, s’assurer que les
fils ne sont ni coincés ni près des pièces mobiles.
Utilisez uniquement incandescence correctement classé,
LED ou des ampoules fluocompactes.
NE PAS utiliser des ampoules avec une note supérieure à
60 Watts
Utilisez A19 ampoules de taille. NE PAS utiliser des
ampoules ayant un cou court.

1. Disconnect power to opener.
2. Open powerhead lens covers by pressing down on upper locking tabs and pull away from powerhead.
3. Replace old light bulbs with 60 Watt MAXIMUM incandescent, CFL or LED equivalent**.
* Genie LED light bulbs, which are specifically made for garage door openers, are recommended.
4. Install lens cover(s).
5. Reconnect power to door opener.
6. Test light operation.
NOTE: Use of standard LED bulbs may reduce the range of your remote controls*.

1 Light Models
Push down tabs

Pull light cover away from powerhead

2 Light Models
Push down tabs

Pull light covers away from powerhead

Models equipped with integrated LED lighting require specialty kits available for
order in the replacement parts section.
**Integrated Aladdin Connect® models require a MINIMUM 40 Watt or
equivalent bulb, 60 watt maximum.
* Genie LED light bulbs are designed to reduce or eliminate
reduced remote range issues caused by common LED
bulbs. They also offer better product life by making them
resistant to vibration caused by the opener, and cold or
damp weather. See website for details at
www.geniecompany.com.
21

TROUBLESHOOTING

Use the guide below along with the self diagnostic powerhead LEDs to help
troubleshoot any problems.
Need help or have questions? DO NOT RETURN to the store.
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
Opener does NOT
PROBLEM:
operate
when wall
control is pressed.

• Turn Sure-Lock™ OFF See page 4.
WHAT
TO source.
DO:
• Check
power
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

Opener runs, but
door does not
move.
Opener works from
wall control, but
NOT from remote.
Remote has less
than 25 feet
operating range or
no operation.

• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.geniecompany.com
• Check to make sure chain/belt is not broken or off its pulley.

Door starts down,
then STOPS and
goes back up.
OR
Safe-T-Beam®
System malfunction.

• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
from www.geniecompany.com.
• If NEW Installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is flashing. See page 16, Safe-T-Beam® system check.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 16, Safe-TBeam®system.
• Check garage door for binding. See page 19.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows:
Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 16.
• Contact Genie at 1-800-35-GENIE.

Door starts down,
then STOPS before
it is closed.
OR Door will only
open.

• Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 16, Safe-T-Beam® system
check.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Check CONTACT REVERSE. See page 8.
• Check garage door for binding. See maintenance and adjustment. Page 19.
• Check closing “FORCE” control. See page 8, or Force settings. Page 14.

Door starts up, but
STOPS before it is
completely open.

•
•
•
•

Check if limits are properly set. See pages 6-7. Adjust limits as needed.
Be sure door, opener, springs are in good repair, properly lubricated and balanced.
Check closing/opening “FORCE” control. See page 8, or Force settings Page 14.
If you suspect a problem with the garage door hardware or springs, visit www.geniecompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.

Door will only run
closed.

•
•
•
•
•

Turn Sure-Lock™ OFF See page 4.
Check if limits are properly set. See pages 6-7.
Check door balance, condition, and door spring. See page 19.
Check opening “FORCE” control. See page 8, or Force settings. Page 14.
If you suspect a problem with the garage door hardware or springs, visit www.geniecompany.com
and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.

Door opener starts
for no reason.

• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page
15.

Noisy operation.

• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.

Door opener runs
slow.

• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? This opener is not designed to operate a one-piece door.

• Check all remotes.
• Replace remote battery. See page 20.
• Program remotes to powerhead. See page 9.
• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 20.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 21.

POWERHEAD LEDS
Powerhead LED
Round LED
Long LED

Solution

Possible Problem
Normal operation.

None required.

No response from unit.

Check power supply.
Contact a trained door system professional.

Limits NOT set properly.

Re-program limits, see pages 6-7.

Program error.

Unplug unit, wait 5 seconds, plug in.

Component failure.

Contact a trained door system technician.

OFF

Remote NOT programmed.

Program remote, see page 9.

ON/PURPLE/
FLASHING

OFF

Remote NOT programmed.

Program remote, see page 9.

ON/RED/
FLASHING

Safe-T-Beam® physical obstruction.

Remote obstruction, recheck unit.

OFF

Safe-T-Beam® signal interference.

Check alignment of Safe-T-Beam® pair and
nearest other Safe-T-Beam® pair, see page
16.

OFF

ON/RED/
FLASHING

Door contact in UP or DOWN travel.

Remove obstruction.

Door component failure detected.

Check door spring, track, rollers, hinges and
fixtures.

OFF

ON/RED/
STEADY

Thermal cutout.

DO NOT unplug unit.
Wait until LED clears before operating.

ON/PURPLE/
STEADY

Component error.

Contact a trained door system technician.

OFF

ON/BLUE/
FLASHING

Door will not open.

ON/PURPLE/
FLASHING

Radio receiver error.

OFF

ON/RED/
STEADY

ON/RED/
FLASHING

ON/BLUE/
FLASHING

Check Sure-Lock™. Sure-Lock™ should be
OFF for
normal operation (see page 4).
Unplug the unit. Wait 5 seconds and plug
the unit
back in. If problems persist, contact a
trained door
system technician.

Battery Backup Troubleshooting LEDs
ON/GREEN
STEADY

ON/GREEN
STEADY

OK=Charged, Battery Backup

None Required

ON/GREEN
FLASHING

Discharging, Battery Backup

Power is out. Battery in use.

ON/YELLOW
FLASHING

Charging, Battery Backup

None Required

ON/RED TO YELLOW ON/RED TO YELLOW
Dead Battery, Battery Backup
FLASHING
FLASHING
ON/WHITE STEADY ON/WHITE STEADY Battery Backup in Operation

Allow to charge 48 hours. If charging
fails, Replace Battery.
No Fault. Courtesy light while in battery
backup mode. Light will turn off after 4
minutes.

LED DISPLAY UNDER NORMAL OPERATING CONDITIONS

Standard Models
NO LED DISPLAY

Battery Back-up Models
BOTH LEDs = STEADY GREEN

REPLACEMENT ASSEMBLY PARTS

Please have your specific opener model number (on opener powerhead) or serial
number (front of this manual) when ordering parts.
TUBE RAIL PARTS ONLY
ORANGE BAG

2
Clevis Pin 5/16 x 1.75 (x2)

Cotter Pin (x2)

7
5/16" x 1-3/4"
Lag screw (x2)

Header bracket

1/4"- 20 - 3/4"
Self-drilling screw (x4)

5
Nut 5/16-18 Serr.

BLUE BAG

Bolt 5/16-18 x 2

1
6

Turnbuckle

Screw Self Tap (x3)

Red Release Cord

7
Emergency Release Handle

CLEAR BAG

Clevis Pin (x2) Cotter Pin (x2)

Rail Strap

Nut 3/8-16 Hex (x2)

#6-18 x 3/8”
Self-Tap Screw (x2)

Door Bracket

8
Bolt 3/8-.87 (x2)

Cover, Belt Retainer

A
39010R.S PARTS PK,MOUNTING,ORANGE
Item # Part Number Description
Qty.
1 TURNBUCKLE 1
2 PIN,CLEVIS,5/16 X 1-3/4.........................................2
3 COTTER,HAIRPIN,.0725 DI.......................................2
4 BOLT,HH,PLD,5/16-18 X 2.......................................1
5 NUT,5/16-18 HX SERR FLG......................................1
6 STRAP,RAIL,RECT....................................................1
7 SCR,SERR HWH,AB,1/4-14......................................4
8 BRKT,HEADER,RECT RAIL........................................1
9 SCR,LAG,HWH,TPG,5/16”X1...................................2
B
Item #
1
2
3
4
5
6
7
8

39011R.S PARTS PK,MOUNTING,BLUE
Part Number Description
Qty.
PIN, CLEVIS ......................................................2
PIN, COTTER ......................................................2
SCREW, SELF TAPPING 1/4 -14 X 5/8.......................3
BRACKET, HEADER..................................................1
EMERGENCY RELEASE HANDLE...............................1
EMERGENCY RELEASE CORD....................................2
NUT, FLANGE 3/8-16...............................................2
BOLT, 3/6-16 X .87..................................................2

D
Item #
1
2

39012R.S PARTS PACK, CLEAR, BELT
Part Number Description
Qty.
COVER,BELT RETAINER............................................1
SCR,SF TP #6-18 X 3/8............................................2

ALL RETAIL OPENERS
GREEN BAG

3
5/16" x 1-3/4"
Lag screw (x2)

4
#8 - 3/4"
Self-tapping
screw (x2)

C
37105S.S PARTS PK, INSTALL, GREEN
Item # Part Number Description....... Qty.
1 BOLT,HH,PLD,5/16-18 X 3...................2
2 NUT,5/16-18 HX SERR FLG..................2
3 SCR,LAG,HWH,TPG,5/16”X1...............2
4 PARTS PK,INSULATED STAP.................30

1/4"x 3/4"
Insulated staple (x30)

5/16"-18 Lock nut ,
serrated (x2)

5/16"- 18 - 3/4"
Bolt (x2)

Safe-T-Beam® Set
Safe- T- Beam®
sensor

2
1

E
Item #
1
2
3

37220R
Safe-T-Beam Set
Part Number Description......... Qty.
XMTR ASSY,STB1............................. 1
RCVR ASSY,STB 1............................. 1
SCR,#10-16 X 1.25........................... 4

Safe- T- Beam®
source

1/4" x 1-1/4"
Lag screw (x4)

ACCESSORIES
Item # Part Number Description
1 35265B.S
90ft. LOW VOLTAGE WIRE SPOOL
2 39902R
WIRED WALL CONSOLE
3 39165R
WIRELESS WALL CONSOLE (RETAIL)
4 39902R
WIRELESS WALL CONSOLE (PRO)

REPLACEMENT POWERHEAD PARTS
Item #

Description

QTY.

COVER, MAIN

LENS

SECONDARY COVER

MOTOR ASSEMBLY

LED LIGHT ASSEMBLY

TRANSFORMER,120VAC

PCB, DC CONTROLLER

POWER CORD,45”

ICDM BOARD (Integrated Wi-Fi
Models Only)

BATTERY BACKUP COVER ASSY.

BATTERY BACKUP BATTERY

DUAL BULB MODELS
Two-Piece Lens
2

10
11

3
5

5
9

7
8

7
2

4
4
5

3
11

DUAL BULB MODELS
One-Piece Lens

6
9

Item

Description

QTY.

COVER

LENS

MOTOR & OPTO ASSEMBLY

SOCKET,ANGLED LIGHT/LED LIGHT ASSEMBLY

TRANSFORMER,120VAC

PCB, DC CONTROLLER

POWER CORD,72”

SCR,M6-1 X 12 HWH THDF (3pk)

SCR,HHD,SLTD,TAP,#8X5/1 (3pk)

iDCM CONTROL BOARD

OPTO ASSEMBLY

BATTERY ONLY

BATTERY BACKUP COVER W/SCREWS

Please have your specific opener
model number (on opener
powerhead) or serial number (front
of this manual) when ordering
parts.

A
WHITE(+)

SINGLE BULB POWERHEAD & TUBE RAIL & ACCESSORY PARTS
SINGLE BULB MODELS
Item

Description

QTY.

COVER

LENS

MOTOR & OPTO ASSEMBLY

SOCKET,ANGLED LIGHT/LED LIGHT
ASSEMBLY

TRANSFORMER,120VAC

PCB, DC CONTROLLER

POWER CORD,72”

SCR,M6-1 X 12 HWH THDF (3pk)

SCR,HHD,SLTD,TAP,#8X5/1 (3pk)

iDCM CONTROL BOARD

OPTO ASSEMBLY

BATTERY ONLY

BATTERY BACKUP COVER W/SCREWS

or
C

G
H

Please have your specific opener model number (on opener powerhead) or serial
number (front of this manual) when ordering parts.
Item #
A

C
D
E

F
G
H

Part Number
39410R.S
39411R.S
39277R.S
39278R.S
38893R.S
39276R.S
39352R.S
39354R.S
37476A.S
37475A.S
21243B.S

Description
Qty.
5-pcs. Rail Assembly Complete (Chain)................................................................. 1
5-pcs. Rail Assembly Complete (Belt)..................................................................... 1
Sprocket Support Assembly (Chain)....................................................................... 1
Sprocket Support Assembly (Belt)........................................................................... 1
Carriage Assembly......................................................................................................... 1
Idler Pulley........................................................................................................................ 1
Chain Assembly (7Ft).................................................................................................... 1
Belt Assembly(7Ft)........................................................................................................ 1
Door Arm,Curved........................................................................................................... 1
Door Arm,Straight......................................................................................................... 1
Strap,Hanging,3/4 X 25................................................................................................ 2

N/S
N/S

39027R
39026R

Rail Extension Kit, TUBE RAIL (Chain)
Rail Extension Kit, TUBE RAIL (Belt)

CHANNEL PARTS
11

Item

Part Number

Description

QTY.

36728A.S

Head To Rail Bracket (Need 2 for Chain,
1 for Belt)

36987A.S

Head To Rail Bracket Belt Guard (for Belt
only)

37857R.S

Tensioner Assembly

36764A.S

Pulley Tensioner

37557R.S

Chain Bullet Assembly

37556R.S

Belt Bullet Assembly

37562R.S

Chain & Bullet Assembly, 7 ft

37562S.S

Chain & Bullet Assembly, 8 ft

37562T.S

Chain & Bullet Assembly, 10 ft (292")

39381R.S

Chain & Bullet Assembly, 10 ft (303")

37561R.S

Belt & Bullet Assembly, 7 ft

37561S.S

Belt & Bullet Assembly, 8 ft

37561W.S

Belt & Bullet Assembly, 9 ft (268")

39380U.S

Belt & Bullet Assembly, 9 ft (279")

37561T.S

Belt & Bullet Assembly, 10 ft (292")

39380R.S

Belt & Bullet Assembly, 10 ft (303")

37559R.S

Chain Drive Sprocket Assembly

37558R.S

Belt Drive Sprocket Assembly

36773R.S

Carriage Assembly, 7 ft Doors

36773S.S

Carriage Assembly, 8 ft Doors

36773T.S

Carriage Assembly, 9, 10 ft Doors

37107C.S

Carriage Release Handle

Item

Part Number

Description

QTY.

26013D.S

Curved Door Arm

37461R.S

Release Cord Assembly,7’ (32”)

37461S.S

Release Cord Assembly, 8’ (44”)

37461T.S

Release Cord Assembly, 9-14’ (116”)

37049R.S

Installation Parts Pack (Blue Bag)

37047R.S

Mounting Parts Pack (Orange Bag)

37714S.S

Wire Clips, (50 pcs)

38245R.S

3PC Service Rail, C-Channel Chain Drive
Rail

38246R.S

3PC Service Rail, C-Channel Belt Drive Rail

DASMA SAFETY GUIDELINES

Look for this Safety Alert Symbol below. This
symbol indicates a potential personal safety
hazard that can result in injury or death.

A GARAGE DOOR IS THE LARGEST MOVING OBJECT
IN THE HOME.
These doors are often operated by electric door openers. Proper installation, operation, maintenance, and testing of the garage door and automatic opener are necessary to provide safe,
trouble-free operation.
An improperly adjusted garage door or automatic opener can exert deadly force when the door
closes. This could lead to serious injury or death from being hit by a closing garage door or from
being trapped under the door.

A few simple precautions can protect our family and friends from potential harm. Please
take a few minutes to read the following safety and maintenance tips. Refer to your
garage door and opener owner’s manual for details specific to your garage door and automatic
opener.
Do not stand or walk under a
moving door! Do not let children or
adults play “beat the door.”
It is dangerous and can result in serious
injury or death. Adults should set a good
example.
Know how to use the emergency release, in
case someone is pinned by the door.

Do not let children play with or use the
transmitters or remote controls. Always
place or store them out of the reach of
children.

DASMA SAFETY GUIDELINES
The push button wall control should
be out of reach of children.
(at least 5 feet from the floor) and
away from all moving parts. Mount and use the
button where you can clearly see the moving
garage door.

WHEN USING THE PUSH BUTTON OR
TRANSMITTER, KEEP THE DOOR IN
SIGHT UNTIL IT COMPLETELY STOPS
MOVING.
Teach children never to play under or near an
open garage door.

GARAGE DOOR OPENERS ARE NOT
TOYS.
Careless operation and allowing
children to play with or use garage door opener
controls can lead to tragic results. Discuss
garage door safety with your children. Explain
the danger of being trapped under the door.

Teach children to keep their hands
and fingers clear of section joints,
hinges, track, springs, and other
door parts.
Contact with a moving door or its hardware
could cause injury. These injuries can also
happen with garage doors that don’t have
automatic openers.

This important information is provided by the U.S. Consumer
Product Safety Commission, the National Safety Council, and the
Industry Coalition for Automatic Garage Door Opener Safety.

THE GENIE COMPANY
1 DOOR DRIVE
MOUNT HOPE, OHIO 44660
1-800-35-GENIE (354-3643)
www.geniecompany.com

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