Genie Owners Manual 3020 Eng

User Manual: Genie 3020 - Product Support Information

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INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER

HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE

BELT/CHAIN DRIVE GARAGE DOOR OPENERS

PROGRAMMING, OPERATION & MAINTENANCE MANUAL

41658.00511, 11/2020

SERIAL NUMBER DECAL

STOP

DO NOT return product to store,

visit www.geniecompany.com

or call Customer Service at: 1-800-35-GENIE

iDCM SERIAL NUMBER DECAL

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential

door.

WARNING

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une

porte a section re sidentielie.

AVERTISSEMENT

• AllStandardModels

• SingleBulbModels

• DualBulbModels

• BatteryBackup(BBU)Models

DO NOT use photocells from other manufacturers or openers with this opener.

• IntegratedWi-FiModels

• IntegratedLEDLightedModels

• WirelessWallConsoleModels

• Chain&BeltTubeRailModels

• Chain&BeltChannelModels

Imagesareforillustrationpurposesonly,Yourmodelmayhavedierentcovers,

lensesoraccessories.

Safety & General Information

Introduction .............................................................. 1

Safety Notications ................................................. 2

Important Installation Instructions ................... 3

Standard & Safety Features .......................4

Programming Information

Introduction to opener programming ............ 5

Setting the DOWN Limit ....................................... 6

Setting the UP Limit ............................................... 7

Setting the Force Control ..................................... 8

Contact Reverse Test .............................................. 8

Contact Reverse Adjustment .............................. 8

Remote Control Programming ........................... 9

Wireless Wall Console Install & Prog* .............10

Keypad Programming* ........................................11

Homelink & Car2U Programming* ..................12

Aladdin Connect® Set up ............................. 13-14

Special Installation Information

Force Adjustment Guide ..................................... 15

Clearing Remote Memory .................................. 16

Tube Rail Adjustments .........................................16

Locating Safe-T-Beam® Pairs ..............................17

Safe-T-Beam Troubleshooting ..........................17

Permanent Wiring Instructions ........................17

Installing Battery Backup (BBU) ........................18

Maintenance

Important Safety Instructions ...........................19

Regular Maintenance Schedule .......................20

Door Inspection & Maintenance ...................... 20

Remote Battery Replacement ...........................21

Light Bulb Replacement .....................................21

Troubleshooting & LED Signals............. 22-23

Replacement Parts ...................................... 24-27

DASMA Information ................................... 28-29

INDEX

SAVE THESE INSTRUCTIONS

READ AND FOLLOW ALL INSTRUCTIONS

FCC Part 15.21 Statement:

Changes or modications not expressly

approved by the party responsible for

compliance could void the user’s authority

to operate the equipment.

FCC / IC Statement:

This device complies with FCC Part 15

and Industry Canada licence-exempt

RSS standard(s). Operation is subject

to the following two conditions: (1)

this device may not cause harmful

interference, and (2) this device must

accept any interference received, including

interference that may cause undesired

operation of the device.

Le présent appareil est conforme aux

CNR d’Industrie Canada applicables

aux appareils radio exempts de licence.

L’exploitation est autorisée aux deux

conditions suivantes : (1) l’appareil ne

doit pas produire de brouillage, et (2)

l’utilisateur de l’appareil doit accepter

tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en

compromettre le fonctionnement.

* Abbreviated versions. See instructions that

accompany the accessory or vehicle owners manual

for full details and instructions.

DO NOT RETURN PRODUCT TO STORE

If you require assistance or have any

questions, a knowledgeable Genie Service

Technician is just a phone call away at:

1-800-35-GENIE (1-800-354-3643)

Or visit our website at:

www.geniecompany.com

Thank you for purchasing a Genie® brand garage door

opener. Genie® is the leader in garage door opener

technology.

Before setting up your new garage door opener, please note the model plate on the opener and

serial number(s) located on the front of this manual. This information will be necessary should

you seek technical support via our website, customer support department or local servicing

Genie dealer.

Please note that this manual covers several dierent models of

Genie® brand garage door openers. Illustrations contained in this

manual may not reect the exact model purchased. Skip steps or

pages that do not apply to your specic model. Programming and

installation of the opener and accessories are identical even though

they may appear dierently.

All external accessories shown in this manual are available for

purchase separately from your local Genie® retailer.

Read and understand all SAFETY WARNINGS and CAUTIONS

contained in this manual before proceeding.

Sure-Lock, Door Detect, and Safe-T-Beam, Aladdin Connect, iDCM, are trademarks of The Genie Compa-

ny. All other trademarks are property of their rightful owners. Consistent with our policy of continuing

product improvements, we reserve the right to change product specications without prior notice or

obligations. HomeLink is a registered trademark of Gentex Corporation. Car2U is a registered trademark of

Lear Corporation.

INTRODUCTION

Spanish language manuals available at:

Idioma alternativo manuales disponibles en: www.geniecompany.com

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SAFETY NOTIFICATIONS & INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

OVERVIEW OF POTENTIAL HAZARDS

READ THIS SAFETY INFORMATION

Garage doors are large, heavy objects that move with the help of springs under high tension and electric motors. Since moving objects, springs under

tension, and electric motors can cause injuries, your safety and the safety of others depend on you reading the information in this manual. If you have

questions or do not understand the information presented, call your nearest trained door system technician or visit our website at www.geniecompany.

com.

CONVENTIONS USED IN THESE INSTRUCTIONS

The following safety alert symbol and signal words are used throughout this manual to call attention to and identify dierent levels of hazards and

special instructions.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety

alert symbol and the word

“DANGER”, “WARNING”,

“CAUTION”.

•

DANGER

indicates an imminently hazardous situation which, if NOT avoided, will result in death or serious injury.

•

WARNING

indicates a potentially hazardous situation which, if NOT avoided, could result in death or serious injury.

•

CAUTION

indicates a potentially hazardous situation which, if NOT avoided, may result in injury or property damage.

•

The word

NOTE

s used to indicate important steps to be followed or important considerations.

Tous les messages concernant la sécurité seront indiqués après un symbole d’alerte de la sécurité et l’une des mentions suivantes “DANGER”,

”AVERTISSEMENT” ou “MISE EN GARDE”.

• DANGER signale une situation dangereuse imminente qui, si elle n’est pas évitée, risque d’entraîner des blessures graves, voire

mortelles.

• AVERTISSEMENT signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner la mort ou des

blessures graves.

• MISE EN GARDE signale une situation potentiellement dangereuse qui, si elle n’est pas évitée, risque d’entraîner des blessures ou des

dommages matériels.

• Le terme REMARQUE est utilisé pour signaler les étapes importantes à suivre ou d’importants éléments à prendre en considération.

IMPORTANTES CONSIGNES DE SÉCURITÉ

DANGER POTENTIEL EFFET PRÉVENTION

PORTE EN MOUVEMENT AVERTISSEMENT

Pourrait entraîner des

blessures graves voire la mort

Utiliser uniquement si la porte est en vue et libre de tout obstacle.

Ne laisser personne se tenir dans l’ouverture de la porte pendant

qu’elle est en mouvement.

Ne pas permettre aux enfants de jouer avec l’opérateur de la porte.

Ne pas modier la commande de l’opérateur à contact momentané

à moins qu’un moyen d’inversion externe soit installé.

Ne pas faire fonctionner une porte qui bloque ou dont le ressort

est cassé.

CHOC ÉLECTRIQUE AVERTISSEMENT

Pourrait entraîner des

blessures graves voire la mort

Couper le courant avant d’enlever le couvercle de l’opérateur.

Lorsque le couvercle doit être remplacé, s’assurer que les ls ne sont

ni coincés ni près des pièces mobiles.

L’opérateur doit être correctement mis à la terre.

TENSION ÉLEVÉE RESSORT AVERTISSEMENT

Pourrait entraîner des

blessures graves voire la mort

Ne pas essayer d’enlever, réparer ni ajuster les ressorts ou

toute autre pièce à laquelle le ressort de la porte est attaché, y

compris blocs de bois, supports en acier, câbles ou autres articles

semblables.

Les réparations et les réglages doivent être eectués par

technicien qualié qui se sert d’outils appropriés et qui respecte les

instructions.

POTENTIAL HAZARD EFFECT PREVENTION

MOVING DOOR WARNING

Could result in Serious

Injury of Death

Do Not operate unless the doorway is in sight and free of

obstructions. Keep people clear of opening while door is moving.

Do Not allow children to play with the door opener.

Do Not change opener control to momentary contact unless an

external reversing means is installed.

Do Not operate a door that jambs or one that has a broken spring.

ELECTRICAL SHOCK WARNING

Could cause Serious

Injury or Death

Turn o electrical power before removing opener cover.

When replacing the cover, make sure wires are not pinched or near

moving parts.

Opener must be electrically grounded.

HIGH SPRING TENSION WARNING

Could cause Serious

Injury or Death

Do Not try to remove, repair or adjust springs or anything to which

door spring parts are fastened such as wood block, steel brackets,

cables or any other structure or like item.

Repairs and adjustments must be made by a trained service

representative using proper tools and instructions.

IMPORTANT INSTALLATION INSTRUCTIONS

IMPORTANTES INSTRUCTIONS D’INSTALLATION

WARNING

Opener is equipped with grounded electrical plug for

your protection, and only ts grounded electrical

outlets. DO NOT alter plug in any way! If your have no

grounded outlets, have one installed by a licensed

electrician. Opener must be properly grounded to prevent

personal injury and equipment damage. NEVER USE AN

EXTENSION CORD! Check local building codes for any

requirement that you must have a permanent hard-wired

connection. Permanent hard-wired connections must be

performed by a licensed electrician using proper tools and

instructions.

AVERTISSEMENT

L’opérateur, qui est équipé d’une prise électrique mise à la

terre pour votre protection est compatible uniquement

avec des prises électriques mises à la terre. NE PAS

modier la che dune quelconque manière. Si vous n’avez

pas de prises mises à la terre, faites-en installer par un

électricien agréé. L’opérateur doit être correctement mis à la

terre pour éviter les blessures corporelles et des dommages

matériels. NE JAMAIS UTILISER DE RALLONGE! Vériez

les codes locaux des bâtiments pour connexions câblées

permanente. Les connexions câblées permanentes doivent

être eectuées par un électricien agréé qui se servira d’outils

appropriés et respectera les consignes.

WARNING

TO REDUCE THE RISK OF SEVERE INJURY OR

DEATH

READ AND FOLLOW ALL SAFETY, INSTALLATION AND OPERATION INSTRUCTIONS. If you have any questions or do

not understand an instruction, call The Genie Company.

• DO NOT install opener on an improperly balanced door. An improperly balanced door could cause severe injury.

Repairs and adjustments to cables, spring assembly and other hardware must be made by a trained service person

using proper tools and instructions.

• Remove all ropes, and disable all locks connected to the door before installing opener.

• Where possible, install the door opener 7 feet or more above the oor. For products having an emergency release,

mount the emergency release within reach, but at least 6 feet above the oor and avoiding contact with vehicles to

avoid accidental release. DO NOT use emergency release cord to pull door.

• DO NOT connect the opener to the source of power until instructed to do so.

• Locate the wall control button: A) Within sight of door. B) At a minimum height of 5 feet, so small children cannot

reach it. C) Away from all moving parts of the door.

• Install the entrapment WARNING label next to the wall button or console, in a prominent location. Install the

emergency release handle on the emergency release cord.

• The opener must reverse when the door contacts a 1-1/2 inch high object on the oor at the center of the doorway.

This is about the size of a 2” x 4” board laid at.

AVERTISSEMENT

POUR RÉDUIRE LES RISQUES DE BLESSURES GRAVES

VOIRE MORTELLES

LIRE ET SUIVRE ATTENTIVEMENT TOUTES LES INSTRUCTIONS D’INSTALLATION ET DE FONCTIONNEMENT AINSI QUE TOUTES LES

CONSIGNES DE SÉCURITÉ. Si vous avez des questions ou si vous ne comprenez pas une instruction, veuillez contacter directement The

Genie Company.

• NE PAS installer l’opérateur sur une porte mal équilibrée. Celle-ci pourrait entraîner de graves blessures. Les répa-

rations et les réglages des câbles, ensembles de ressort ou tout autre article de quincaillerie doivent être eectués

par un professionnel qui se sert d’outils appropriés et qui respecte les instructions.

• Enlever toutes les cordes et désactiver toutes les verrous de la porte avant l’installer l’opérateur.

• Dans la mesure du possible, installer l’ouvre-porte à 2,1 m ou plus au-dessus du sol. Pour les produits dotés d’un

cordon de déclenchement d’urgence, installer le déclenchement d’urgence mais au moins à 1,8 m au-dessus du sol

en évitant tout contact avec les véhicules pour éviter qu’ils ne soient déclenchés accidentellement. NE PAS utiliser

d’urgence cordon de libération pour ouvrir ou fermer la porte.

• NE PAS connecter l’opérateur à la source d’alimentation tant que l’instruction n’est pas donnée.

• Repérer la console murale: A) En vue de la porte. B) À une hauteur minimale de 1,5 m an que les jeunes enfants ne

puissent pas l’atteindre. C) Loin de toutes pièces mobiles de la porte du garage.

• Placer l’étiquette d’AVERTISSEMENT en cas de coinçage à proximité du bouton mural ou de la console de manière à

ce qu’elle soit bien en évidence. Installer la poignée du cordon de déclenchement d’urgence.

• L’opérateur doit s’inverser lorsque la porte entre en contact avec un objet d’une hauteur de 3,8 cm placé sur le sol,

au centre de l’ouverture de la porte. Ceci équivaut environ à une planche de 5 x 10 cm posée à plat sur le sol.

1.Safe-T-Beam®(STB)Non-ContactReversingSystem:

• Places an infrared beam across the door opening.

• Only aects the DOWN travel of the door.

• Stops an open door from closing or reverses a door while in the down travel.

• Reversing system can be overridden with constant pressure on the wired wall console only.

• The door will stop and reverse to the full open position if beam is obstructed.

• Self-diagnostic LEDs on STBs and powerhead alert to operational issues (See Locating Safe-T-

Beam® Pairs & Troubleshooting section in this manual for more information).

2.ContactReversingSystem:

• Automatically reverses a closing door upon contact with an obstruction (Force Control).

3.ManualEmergencyReleasepullhandle&cord:

• Manually releases door from door opener. Used during a power failure or other emergency to

allow manual opening and closing of the door.

• DO NOT use emergency release cord to pull the door!

4.AutomaticLightingSystem:

• Lighting system turns ON when door is activated and automatically turns OFF 4 minutes later.

• Can be activated/deactivated manually from the wall console.

5.GenieBatteryBackup(BBU):

• Included or optional with select models. Provides power to opener in the event of a power

failure. DO NOT install BBU until opener is fully installed, programmed and tested.

6.IntegratedAladdinConnect®(iDCM):

• Available with select models, allows operation of the garage door opener with a secure

mobile device application (app) from anywhere.

7.WallConsole

• WiredWallConsole operates door opener from inside garage with a open/close button. Includes

a manual light control and override and Sure-lock™ security switch to lock out all remote control

operation.

• WirelessWallConsole (included with select models) programs to the opener like a remote control.

Includes operation button, light control override and operation delay for 10, 20, or 30 seconds.

8.Intellicode®Encryption,FactoryProgrammedRemote(s):

• An encryption system that enhances the security of the door opener by continuously

changing the access code each time the remote is used.

• Factory programmed remote control(s) are included with this opener.

Vehicle

Compatible

SAFETY & STANDARD FEATURES

Retail version shown

Term Denitions:

Travel Limits Programmable setting to adjust how far door travels up or down.

Force Control refers to how much power is needed to move (open/close) a

particular door and does NOT require programming.

Remote & Accessory Programming synchronizes remote devices with the

powerhead.

(Remote Controls, Aladdin Connect®, Wireless Keypad, Vehicle Remote Systems)

NOTE:

Each programming step has a 30 second time limit for completion after the function is initiated.

After 30 seconds, both LED’s will illuminate RED indicating time has expired and the step must be restarted.

Restart the step as many times as necessary to complete the programming.

Long LED

Indicator

Round LED

Indicator

Program/Set

Open Travel

Button

Close Travel

Button

Programming Button Layout

NOTE:

Before programming the opener, check to make sure there are no objects in the garage door

opening. DO NOT allow persons to enter the area of the door while programming and operating.

PleasenotethatthismanualcoversseveraldierentmodelsofGenie®brandgaragedoor

openers.Illustrationscontainedinthismanualmaynotreecttheexactmodelpurchased.Skip

stepsorpagesthatdonotapplytoyourspecicmodel.Programmingandinstallationofthe

openerandaccessoriesareidenticaleventhoughtheymayappeardierently.

The following steps list the order of programming the opener’s functional settings and install any

accessories that were included with the opener or purchased separately. These steps should be

performed in order.

1. Down travel limit

2. Up travel limit

3. Force control

4. Contact reverse test and adjustment

5. Remote control programming

• Remote control(s) included with this opener are programmed at the factory. The information

provided on this page should be used if adding additional remote controls

6. Wireless wall console installation and programming (if equipped)

7. Accessory programming :

• Install and program wireless wall console (if equipped)

• Program wireless keypad (if applicable)

• Program built in vehicle remote (if applicable)

• Program the integrated Aladdin Connect if equipped

8. Install battery backup (if equipped)

OPENER PROGRAMMING & ACCESSORY INSTALLATIONS

WARNING

• Make sure doorway is in full view and clear of obstacles and

people to avoid injury or property damage.

• DO NOT operate this unit from the wall control before LIMITS

are set. Severe damage to the opener could occur.

• The carriage MUST be engaged to turnbuckle BEFORE setting

limits. See installation poster or call Customer Service at

1-800-35-GENIE or visit www.geniecompany.com.

• DO NOT set limits with Battery Backup attached. AC power

MUST be connected to the opener while setting limits for

proper operation.

AVERTISSEMENT

• S’assurer que le passage de la porte est visible et dégagé, à

savoir sans obstacles ni personne an d’éviter toute blessure

potentielle ou dommage matériel.

• NE PAS utiliser cette unité avec la console murale avant

d’avoir réglé les LIMITES. L’ouvre-porte pourrait subir de

sérieux dommages.

• La tendeur DOIT être engagée dans le chariot AVANT de

régler les limites. Voir le poster d’installation (si fourni) ou

appelez le service clientèle au 1-800-35-GENIE ou visitez le

site www.geniecompany.com.

• NE PAS xer de limites en mode batterie de secours.

L’alimentation CA DOIT être branchée sur l’ouvre-porte,

pendant le réglage des limites, pour assurer un bon

fonctionnement.

1. Press and hold the DOWN arrow button.

• Long LED will light BLUE.

2. Release DOWN arrow button.

• Long LED will ash BLUE.

3. Press and hold the DOWN arrow button until

door is fully closed.

• Use the UP arrow button if door closes too

far. Use both UP and DOWN buttons to adjust

close travel as necessary.

Door should rest on the oor until the weather strip

is compressed enough to seal along the width of the

door. Damaged doors or uneven oors may not seal

properly. Repair these conditions to achieve a proper

seal. DO NOT compress seal so much that the door will

bend or buckle.

4. Press and release the SET/PRGM button

• Both LEDs will ash BLUE then go out.

TheDOWNlimitisnowprogrammed.

Steady Blue

HOLD

UNTIL

LED

Lights

Flashing Blue

RELEASE

1-2. Enter Programming Mode

3. Adjust Door Position

Programming DOWN Limit:

NOTE:

Carriage should be locked

to opener. Door should rest somewhere

between full open and closed. Do not start

with door fully open or closed.

4. Lock Programming

Flashing Blue

PRESS

RELEASE

PROGRAMMING DOWN TRAVEL LIMIT

Lever must be UP

CHANNEL

MODELS

TO ENGAGE DOOR TO CARRIAGE:

Lift door by hand until carriage engages the

bullet on the chain/belt systems.

Lever must be UP

TUBE RAIL

MODELS

PROGRAMMING UP TRAVEL LIMIT

Steady Blue

HOLD

UNTIL

LED

Lights

Flashing Blue

RELEASE

1-2. Enter Programming Mode

3. Adjust Door Position

4. Lock Programming

Flashing Blue PRESS

RELEASE

1. Press and hold the UP arrow button.

• Long LED will light BLUE.

2. Release UP arrow button.

• Round LED will ash BLUE.

3. Press and hold the UP arrow button until door is

fully open.

• Use the DOWN arrow button if door opens too

far. Use both UP and DOWN buttons to adjust

open travel as necessary.

Door should fully open so that door seal is even with

door header. Do Not adjust so much that the door will

bend or buckle or stretch door spring cables backward.

4. Press and release the SET/PRGM button

• Both LEDs will ash BLUE then go out.

TheUPlimitisnowprogrammed.

Programming UP Limit:

PROGRAMMING FORCE AND CONTACT REVERSE

Force Control

The force controls are automatically set when the

wall control is used for the rst time with garage door

opener. The door MUST complete one full cycle, from full

open to full close and then, full close to full open, before

the settings are automatically recorded.

Contact Reverse Test

NOTE:

The limit and Force settings MUST BE

COMPLETED before performing the Contact Reverse Test.

Force Control Adjustments

Force settings are programmed from the factory

to remain within safe parameters. These should

not require adjustments. However, certain

circumstances may require adjustment.

Refer to the “SPECIAL INSTALLATION

INFORMATION” section to adjust the force settings.

WARNING

TO AVOID INJURY OR DAMAGE

• NEVER adjust the force settings to adjust for damage,

including an unbalanced door, binding door track or

broken spring.

• Perform a CONTACT REVERSE TEST monthly.

AVERTISSEMENT

Pour éviter les blessures ou des dommages

• NE JAMAIS régler la force pour compenser des

dommages, y compris une porte mal équilibrée, un rail de

porte coinçant ou des ressorts cassés.

• Tous les mois, EFFECTUEZ LE TEST D’INVERSION AU

CONTACT.

1. Press and release the Wall Control button

and allow the garage door to travel and

stop at the DOWN limit.

2. Press and release the wall control button

and allow the garage door to travel and

stop at the UP limit.

1. With the garage door open, lay a 2 X 4

board at on the oor at the center of the

door opening.

2. Close the garage door using the wall

control.

• When the door contacts the board, it

should stop and reverse direction within 2

seconds to the full open position.

• The long LED light on the powerhead will

begin to ash RED with the reversal of the

door.

• Remove the 2” x 4” board and operate the

opener with the wall control again. This

cycle will clear the ashing red LEDs.

Contact Reverse Adjustment

If the door stops before contacting the board

or if it does not reverse direction to fully open

after contact with the board, it may be due to an

improperly set DOWN limit. Verify settings by:

1. Repeat the “Down Travel Limit” section to

make certain the door is closing tight against

the oor.

2. Repeat the “Force Control” section on the left

to set force limits.

3. Repeat the “Contact Reverse Test” above.

Repeat this process as needed until the door

passes the Contact Reverse Test.

Refer to the “SPECIAL INSTALLATION

INFORMATION” section to adjust the force

settings.

NOTE:

The following instructions are for remote control transmitters

purchased separately in addition to those provided with this opener,

but can also be used if any remote(s) may require re-programming.

NOTE:

Each programming step has a 30 second time limit for

completion after the function is initiated. After 30 seconds, two

LED’s will illuminate RED indicating time has expired and the step

must be re-started. Restart the step as many times as necessary to

complete the programming.

NOTE:

Do not hold remote too close to the powerhead when

programming remote buttons.

NOTE:

Each button on each remote must be programmed

separately, following these steps.

1. Remove the battery’s protective lm from the

remote by pulling straight down.

2. Press and hold the SET/PRGM button on the

opener for two seconds.

• The ROUND LED will turn BLUE.

• The LONG LED will then ash PURPLE.

3. Stand at least 5 feet away from opener and

slowly press and release the desired button on

the remote two times.

• Both opener LEDs will ash and turn o

indicating the remote has been programmed.

4. Press the desired remote button again.

• The opener should run.

To program the same remote for other garage door

openers, repeat the steps above using one of the other

remaining remote buttons.

REPEAT STEPS 1 TO 4 FOR EACH OPENER AND

REMOTE

NOTE:

It is possible to press the remote button too quickly

or lightly. If the LEDs do not go o, press the remote button

several more times to achieve conrmation.

BASIC PROGRAMMING IS COMPLETE AND YOUR GARAGE

DOOR OPENER IS READY TO USE.

Refer to the “SPECIAL INSTALLATION INFORMATION”

section to

erase remote devices from memory.

Flashing

2. Enter Programming Mode

4. Test Remote

1. Activate Remote

Solid Blue PRESS

RELEASE

Flashing Purple

3. Press Remote Button Twice

PROGRAMMING ADDITIONAL REMOTE CONTROLS

THE REMOTE CONTROLS INCLUDED WITH

THIS OPENER MAY HAVE BEEN

PROGRAMMED AT THE FACTORY FOR YOUR

CONVENIENCE.

PROGRAMMING WIRELESS WALL CONSOLE

Slotted Mount

AAA

Open cover and

remove battery

tab before

programming

Drywall

Anchors

Mounting

Screws

Open console cover and remove battery tab before programming.

Place opener into remote control programming mode (SEE PAGE 9):

1. Press and hold the program button on the opener until the round LED turns blue, then

release.

2. The round LED will go out and the long LED will begin ashing purple.

3. Press the DOOR button on the WALL CONSOLE 3 times or until door operates.

STEP 1) Program Wall Console to Garage Door Opener

1. DOOR Button - Runs garage door opener.

2. DELAY Button - Each press adds a 10 second delay for door operation (up to

3 times for up to 30 sec.). Press the delay button and door will automatically

operate after set delay.

3. LIGHT Button - Overrides the automatic timed light function of the garage

door opener.

STEP 2) Operating the Door with Wall Console

QuickViewsetup.

Please see complete instructions that accompany Wireless Wall Console

STEP 3) Mounting the Wall Console

The Wall Console MUST be mounted within sight of the garage door(s) at least ve feet above the oor and

clear of any moving door part. Use UNINTENDED OPERATION decal in lieu of standard console warning decal.

1. Remove battery cover and batteries.

2. Drill 3/32” pilot hole for the slotted mounting hole screw (included) or 5/32” if using drywall

anchors.

3. Install a screw into the pilot hole, leaving a 1/8” gap between the screw head and wall.

4. Hook the slotted mount, on back of console, over the screw.

5. Mark and drill a pilot hole for the screw under the battery cover (included) and secure console

to wall

6. Reinstall batteries and cover.

Apply

unintended

operation decal

next to wall

console.

Included with select models

AAA

Mounting

Screws

Drywall

Anchors

Open cover and

remove battery

tab before

programming

Retail Version

Pro Version

Retail Version Pro Version

PROGRAMMING KEYPAD (abbreviated)

Program Keypad before mounting.

Activate keypad by opening battery

compartment and pull protective

tab. Reinstall compartment door to

begin programming.

TAB

STEP 1) PROGRAMMING A PIN NUMBER (Single Door)

STEP 2) CHANGING DEFAULT PIN OF 3-5-7

Single Door Operation:

1. Ensure number pad back lighting is o.

2. Enter PIN number.

3. Press the UP/DOWN key.

4. Opener will operate.

STEP 3) OPERATING THE KEYPAD WITH THE OPENER

NOTE: Keypad will remain active for 15 seconds after

a successful entry is made. During this 15 seconds ANY

key will operate the opener.

QuickViewSingleDoorsetup.

Please see complete instructions that accompany keypad

Resetting a PIN:

Press and hold both the PROGRAM key and the Up/

Down key for about ve seconds.

The LED’s will slowly blink and then go out. When the

LED stops blinking, the old programming has been

successfully erased.

To create a new PIN, start with STEP 1.

Mounting Keypad

The keypad MUST be mounted within sight of the

garage door(s) at least ve feet above the oor and

clear of any moving door part.

1. Remove battery cover and batteries.

2. Drill 3/32” pilot hole for the top mounting screw

(included).

3. Install a screw into the pilot hole, leaving a 1/8” gap

between the screw head and wall.

4. Hook the slotted mount, on back of keypad, over

the screw.

5. Mark and drill a pilot hole for the bottom screw

(included) and secure keypad to wall (DO NOT

overtighten).

6. Reinstall batteries and cover.

1. Enter the factory default pin of 3-5-7.

2. Press PROGRAM key once.

3. Enter a new PIN of your choice (3-8 digits).

4. Press PROGRAM key once.

• Your PIN has been changed and your previous PIN

will no longer operate the keypad or opener.

The existing factory default Personal Identication

Number (PIN) for this keypad is the number sequence:

3-5-7

Sync the opener and the keypad by performing the

following:

1. Ensure the keypad back lighting is o.

2. Place garage door opener into remote control

PROGRAMMING MODE (SEE PAGE 9).

3. Press 3-5-7 in sequence on the keypad.

4. Press the UP/DOWN key 3 to 4 times slowly until

garage door opener operates.

•This completes the programming of a single door

opener (door 1) and keypad.

•IT IS RECOMMENDED THAT YOU CHANGE THIS PIN

FROM THE EXISTING FACTORY DEFAULT SETTING of

3-5-7. See STEP 2 below.

PROGRAMMING VEHICLE CONTROLS (abbreviated)

A. Press the chosen HomeLink button for two seconds and

release. Press that same button again for two seconds and

release. The long LED will ash blue and then turn o.

B. Press the HomeLink button a few more times until door

moves.

NOTE:

For additional instructions, see the motor

vehicle manual, or visit www.homelink.com or visit

www.geniecompany.com

Step 1) Clear HomeLink

Clear HomeLink by pressing and holding down the rst and

third buttons until the indicator on

the HomeLink blinks slow and then

fast for 20 seconds; then release

both buttons.

NOTE: Clearing the HomeLink

will remove all previously programmed garage door

openers.

Step 2) Train HomeLink to the Remote

Choose the button on the HomeLink that will be used to open

the door.

NOTE:

Hold the Remote two inches from the HomeLink

button.

Hold down the remote button.

While holding, press and hold the

chosen HomeLink button.

Hold down both buttons until the indicator on the HomeLink

blinks slow then fast. Once it blinks, release both buttons.

Programming HomeLink® System Programming Car2U® System

Step 1) Clear Car2U to default settings

The default setting for the Car2U system is:

•Button1=Genie®ManufacturedOpeners

•Button2=LiftMaster®Manufactured

Openers

•Button3=WayneDalton®ManufacturedOpeners

A. Press and hold buttons 1 and 3 for 20 seconds or until all

three LEDs begin to ash.

B. Release both buttons. The Car2U system is now set to the

Factory Default settings

NOTE:

Clearing the Car2U remote will remove all previously

programmed garage door openers.

Step 2) Program Car2U to the Opener

(Place opener into programming mode) - SEE PAGE 9

A. Press the designated Car2U button for two

seconds and release. Press that same button

again for two seconds and release. The long LED

will ash blue and then turn o.

B. Press the Car2U button a few times more until door moves.

Step 3) Program HomeLink to the Opener

(Place opener into programming mode) - SEE PAGE 9

Step 3) Changing Factory Default Button for a Genie® Opener

A. Press and hold buttons 1 & 3 for ONE SECOND

and release—all three LEDs will light solid red.

B. Press and hold the button (2 or 3) to change

it to—the corresponding LED will ash. While

continuing to hold that button, press and release

button 1. Press and release button 1 again.

C. Release the button being held in step B and wait

for the LED to stop ashing. This button is now

set. Repeat Step 2 for second Opener.

NOTE:

For additional instructions see the motor vehicle

manual, learcar2u.com.

SETTING UP ALADDIN CONNECT®

Performthesestepsonlyafteropenerisfullyinstalled,programmedandtested.

AVERTISSEMENT

POUR RÉDUIRE LE RISQUE DE BLESSURES GRAVES

VOIRE MORTELLES, LIRE ET COMPRENDRE TOUTES LES

INSTRUCTIONS.

1. NE JAMAIS laisser les enfants utiliser ou jouer avec les

commandes de l’ouvre-porte.

2. Placer l’étiquette d’AVERTISSEMENT en cas de coinçage à

proximité du bouton mural ou de la console murale de manière

à ce qu’elle soit bien en évidence.

3. NE JAMAIS PASSER SOUS LA PORTE EN MOUVEMENT.

4. NE JAMAIS PASSER SOUS UNE PORTE À L’ARRÊT PARTIELLEMENT

OUVERTE.

5. Le système d’exploitation Aladdin Connect ™ a été conçu pour

fonctionner sans surveillance. La porte peut se déplacer de

façon inattendue.

CONSERVER CES INSTRUCTIONS

CONSIGNES DE SÉCURITÉ IMPORTANTES

The Aladdin Connect® system is a convenient mobile device app to operate garage door openers/

controllers from anywhere.

The Aladdin Connect® app has the following features:

• Customize access for dierent users.

• Customize notications to receive alerts when the garage door is operated, by a specic user,

at a specic time or day.

• Review history of opener usage showing dates and times when the opener was operated and

by what user.

• Create custom rules to notify you or close the door at specic times or if you door is open for

a specic duration.

• Connect your opener to operate with smart home platforms.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

TO REDUCE THE RISK OF SEVERE INJURY OR DEATH,

READ AND FOLLOW ALL INSTRUCTIONS.

1. Never allow children to operate or play with door

controls.

2. Install the entrapment WARNING placard next to the

wall control in a prominent location.

3. NO PERSONS SHOULD CROSS THE PATH OF A MOVING

DOOR.

4. NEVER GO UNDER A STOPPED/PARTIALLY OPEN DOOR.

5. The Aladdin Connect® operating system is designed

for unattended operation. The door could move

unexpectedly.

SAVE THESE INSTRUCTIONS

Before beginning the set-up process please verify the ability to receive a strong

Wi-Fi signal in the garage. Connect smartphone to the home Wi-Fi and walk into the

garage. Place phone where garage door opener will be mounted. The Wi-Fi signal

strength at that location must be at least two bars.

If home Wi-Fi signal does not adequately cover the garage, try the following steps to help

improve the signal strength.

• Make sure that the Wi-Fi router is out in the open, not behind a large electronics or in a

cabinet.

• Moving the Wi-Fi router closer to the garage.

• Purchase a Wi-Fi extender, available at most electronics stores.

Check Wi-Fi Signal 1

Genie® Integrated Aladdin Connect® Models

DeviceWi-FiSignalstrengthindicator

Scan for iOS app

Apple and the Apple logo are

trademarks of Apple Inc., registered in

the U.S. and other countries. App Store

is a service mark of Apple Inc.

Scan for Android app

Download the Aladdin Connect® app (Unless using 3rd party app)2

Follow steps per the app instructions.

• Create an account

• Add a device

• Set up Wi-Fi

• Add users and rules

For help at any time contact The Genie Company at 1-866-599-4995 or visit our website.

www.geniecompany.com/aladdinconnect

Scan the Aladdin Connect® QR Code on the front of

this manual or on the powerhead when prompted by

the Aladdin Connect® app.

Follow the Aladdin Connect® app instructions3

NOTE: Use of this product, the software embedded within this product and the related application

software is subject to the Terms and Conditions available at:

www.geniecompany.com/aladdinconnect

Place included unintended operation warning placard next to

garage door openers wall button.

NOTE: This placard should be used in lieu of the standard WARNING placard

included with this opener.

Install WARNING placard4

INSTALLER: LEAVE THIS MANUAL WITH HOMEOWNER

HOMEOWNER: SAVE THIS MANUAL FOR FUTURE REFERENCE

BELT/CHAIN DRIVE GARAGE DOOR OPENERS

PROGRAMMING, OPERATION & MAINTENANCE MANUAL

3896750XXXX, 01/2018

SERIAL NUMBER DECAL

STOP

DO NOT return product to store,

visit www.GenieCompany.com

or call Customer Service at: 1-800-35-GENIE

iDCM SERIAL NUMBER DECAL

To reduce the risk of injury to persons or damage to property, use this opener only with a sectional residential

door.

WARNING

Por reduire le risque de blessures ou de dommages materials, utillsez cet ouvre-porte uniquement pour une porte

a section re sidentielie.

AVERTISSEMENT

Refer to the assembly poster

for opener assembly and

installation instructions. Return

to this manual for programming,

operation and maintenance.

• Single Bulb Models

• Dual Bulb Models

• BBU Models

• iDCM Models

• Integrated LED lighted Models

DO NOT use photocells from other manufacturers or openers with this operator.

Once the app conguration is complete, open the door with the wall

control, wait 10 seconds, and then close the door and wait 10 seconds.

Look at the door status (open or closed) in the app. If the door status is

not correct repeat the opening, pausing 10 seconds, closing, and pausing

10 seconds a few times until the door status displays correctly in the app.

Force Settings:

Force settings are pre-programmed at the factory and applied

during the Open/Closed Limit settings steps.

For normal use, these settings should not need adjustment.

Conditions possibly requiring adjustments are:

1. Doors with very sti weather seals.

2. Doors that start down, STOP, and reverse before closing.

3. Doors that start up, but STOP before they completely open.

AVERTISSEMENT

Pour éviter les blessures ou des dommages

• NE JAMAIS régler la force pour compenser des

dommages, y compris une porte mal équilibrée, un

rail de porte coinçant ou des ressorts cassés.

• Tous les mois, EFFECTUEZ LE TEST D’INVERSION AU

CONTACT.

WARNING

TO AVOID INJURY OR DAMAGE

• NEVER adjust the force settings to adjust for damage,

including an unbalanced door, binding door track or

broken spring.

• Perform a CONTACT REVERSE TEST monthly.

1. Pressandhold both UP & DOWN arrow buttons until the

ROUND LED turns RED. Release buttons.

• LEDs will show current force level. SEE CHART.

2. Press either the UP or DOWN arrow button until the

desired UP force setting is shown. SEE CHART.

3. Press the PRGM button to lock the desired UP FORCE

setting.

• LEDs will now show the current DOWN FORCE setting.

SEE CHART.

4. Press either the UP or DOWN arrow button until desired

DOWN force setting is shown. SEE CHART.

5. Press the PRGM button to lock the desired DOWN FORCE

setting.

• Both LEDs will turn BLUE then go out conrming that the

force settings have been changed and are locked.

6. Opener is now ready to operate and test.

7. Operate door from the wall console two full cycles then

perform safety contact reverse test.

Flashing RED

PRESS & RELEASE

See Chart for

Force level

indicators.

Press PRGM to

lock settings

FORCE SETTING CHART

Force Level Long LED Round LED

1 (LOWEST) OFF BLUE

2 BLUE OFF

3 BLUE BLUE

4 OFF VIOLET

5 VIOLET OFF

6 VIOLET VIOLET

7 OFF RED

8 RED OFF

9 (HIGHEST) RED RED

Force Setting Guide:

SPECIAL INSTALLATION INFORMATION

CLEARING MEMORY OF REMOTES

NOTE:

Clearing memory of remotes from the powerhead

will clear ALL programmed remotes, wireless keypads and

vehicle transmitters. The opener will no longer recognize

any signal from any remote device, including a missing

remote device. This does not include the Aladdin Connect

All remaining (or recovered) remotes, vehicles and

wireless keypads MUST be reprogrammed.

NOTE:

The garage door opener will operate normally

using the wall console.

1. Press and hold the SET/PRGM button on the

opener for two seconds.

• The ROUND LED will turn BLUE.

• The ROUND LED will then ash PURPLE.

2. Press and hold the UP & DOWN buttons at

the same time until both LEDs turn o.

• Both opener LEDs will ash and turn o

indicating that all remotes have been

erased.

3. Press any remote button.

• The opener should NOT run.

1. Enter Programming Mode

Solid Blue Flashing Purple

Flashing

Blue

2. Press and Hold + & - Buttons

3. Test Remote

Release when

LEDs turn o

If excessive chain/belt sag is noticed below the rail:

1. Open the door until carriage is about mid travel and stop.

2. Disengage the carriage and manually close the door.

3. Loosen nuts on turnbuckle using 7/16” wrenches.

4. Rotate turnbuckle counter-clockwise until slack is removed from chain/belt.

5. When measured on the opposite side of the rail from the turnbuckle, a properly adjusted chain/belt will

have a 1/4” gap to the bottom of the rail.

6. Tighten nuts to secure turnbuckle.

7. Be sure that chain/belt is not twisted or bound.

8. Manually open door to re-engage carriage to turnbuckle.

1/4”

Chain/Belt Adjustments for Tube Type Rails:

NOTE: Might be necessary after unit is installed and run for the rst time.

LOCATING SAFE-T-BEAM® PAIRS

Transmitter (RED LED) and Receiver (GREEN LED)

Single Garage Door

• Determinewhichsideofthegaragereceivesdirectsunlight.

• PositiontheTransmitter(RedLED)onthedirectsunlightside.

Multiple Garage Doors

•

NEVER position Safe-T-Beam® modules where signals will

cross.

• PlacetheTransmitter(RedLED)Safe-T-Beamsonadjacent

doors facing in opposite directions.

NOTE:

Direct sunlight creates interference with Safe-

T-Beam® Receiver (Green LED). STB modules CAN be

positioned further away from the door opening if

necessary to avoid sunlight but no further o the wall

to maintain alignment with the Transmitter (Red LED)

module.

NOTE: Only use Safe-T-Beams® that are included with this opener. DO NOT use other brands or types

of photocells on this opener.

Installing Safe-T-Beams® on multiple garage doors (Preventing “cross-talk”)

Source

(RED LED)

Sensor

(Green LED) Possible Problem Solution

ON ON Normal Operation None Required

OFF OFF •Opener not powered

•Wiring from opener bad

•Check breakers, fuses, plugs

•Check wiring for shorts

OFF ON •Wiring to source missing or bad

•Power has been interrupted

•Check wiring

•Remove power and reapply

2 BLINKS ON •Beam not aligned

•Beam obstructed

•Sensor defective

•Check source, Sensor alignment

•Check for obstruction

•Contact Customer Support

2 BLINKS OFF •Wire to sensor missing or bad

•Sensor defective

•Check wiring

•Contact Customer Support

3 BLINKS ON •Sensor receiving interference •Determine source of interference

•Contact Customer Support

Safe-T-Beam® Self-Diagnostic Troubleshooting Chart

PERMANENT WIRING INSTRUCTIONS:

NOTE:

Permanent wiring should only be performed by a professional licensed electrician.

1. Cut existing power cord OUTSIDE CHASSIS.

2. Remove strain relief and power cord.

3. Wire connections must be made INSIDE CHASSIS and there must be at least 6” of new power

supply line wire INSIDE CHASSIS. (CHECK LOCAL ELECTRICAL CODES. Conduit, strain relief,

and wire nuts are not provided.)

Cut

Hot

Neutral

Ground

Wire nuts

View from Top Down

Installing Battery Backup

Installing the Battery Backup:

For units that included optional battery backup (BBU)

1. Unplug powerhead from power source.

2. Dualbulbmodels: Tilt BBU approximately 45 and lower into slots in the top rear of the

powerhead.

3. Fasten to powerhead with 2 supplied self tapping screws.

NOTE: There are no holes in rear cover. Self Tapping screws will self tap through cover.

• Singlebulbmodels: Attach BBU assembly next to the opener and install mounting screws to

ceiling or framing.

4. Plug battery harness into plug located at the top of the

powerhead.

5. Reconnect powerhead to power source.

Testing The Genie Battery Backup

NOTE: It is recommended that the battery backup be allowed to charge for 48 hours prior to testing.

Initially, the opener may not operate from the battery backup mode if battery is not fully charged.

NOTE: Opener will run at a reduced speed when operating from battery backup.

1. Run the opener using the wall control or remote to ensure it is working properly.

2. Turn o power to opener by unplugging from outlet or turning o breaker.

3. Press wall control or remote control. Opener will run at a slower speed than normal.

NOTE: See troubleshooting guide in this manual if any of the steps above fail.

Work light will not operate while in battery backup mode. (Courtesy white LED’s will illuminate.)

4. After successful test, reconnect powerhead to power source.

See the troubleshooting section for condition LED’s that will illuminate once

the Battery Backup is operational.

BothLEDswillsignalsolidGREENundernormal,fullycharged,conditions.

TO PREVENT POSSIBLE

SERIOUS INJURY or DEATH

from electrocution AND REDUCE RISK of FIRE

— Disconnect ALL electric power sources and battery

power BEFORE performing ANY service or maintenance.

Install only in DRY locations - NOT INTENDED FOR OUTDOOR USE.

Use only 12V, 5AH, SLA replacment battery

(P/N 111658.0002.S).

CAUTION

Installer uniquement dans des endroits secs—NE DOIT PAS ÊTRE

UTILISÉ À L'EXTÉRIEUR.

Utiliser uniquement une pile de remplacement de 12V, 5AH, SLA

(réf. 111658.0002.S).

POUR ÉVITER LES BLESSURES

GRAVES VOIRE MORTELLE PAR

ÉLECTROCUATION POUR RÉDUIRE ES LES RISQUES

D'INCENDIE

—Débrancher toutes les sources d’alimentation électriques et

la pile avant d'eectuer des opérations de réparation ou

d'entretien.

ATTENTION

Battery backup devices from other manufacturers will not operate with this opener.

Use only Genie Battery Backup type battery that was provided. Genie P/N 111658.0002.S (Battery only)

Perform these steps only after opener is fully installed, programmed and

tested.

Dual Bulb Models

Single Bulb Models

AVERTISSEMENT

Pour réduire le risque de blessures graves

voire mortelles, lire et comprendre toutes les

instructions.

1. NE JAMAIS permettre aux enfants d’actionner ou de jouer avec les commandes de la porte.

2. Tenir les télécommandes hors de la portée des enfants.

3. TOUJOURS garder en vue la porte en mouvement et tenir à l’écart toute personne ou objet jusqu’à ce que la porte

soit totalement fermée. PERSONNE NE DOIT TRAVERSER LA TRAJECTOIRE D’UNE PORTE EN MOUVEMENT.

4. NE JAMAIS PASSER SOUS UNE PORTE À L’ARRÊT PARTIELLEMENT OUVERTE.

5. Tester l’ouvre-porte une fois par mois. La porte de garage DOIT inverser sa course au contact d’un objet de 4 cm

(planche de 5 sur 10 cm) posé à plat sur le sol au centre de l’ouverture de la porte. Après avoir réglé la force ou

la limite de la course, retenter l’ouvre-porte de garage. Un mauvais réglage de l’ouvre-porte peut entraîner des

blessures graves voire mortelles

6. Utiliser, dans la mesure du possible le déclenchement d’urgence uniquement lorsque la porte est fermée. Utiliser le

déclenchement d’urgence avec prudence lorsque la porte est ouverte. Des ressorts faibles ou brisés peuvent faire

descendre la porte rapidement ce qui peut entraîner des blessures graves voire mortelles.

7. VEILLER À CE QUE LA PORTE SOIT CORRECTEMENT ÉQUILIBRÉE. Consulter le manuel du propriétaire de la porte

de garage. Une porte déséquilibrée pourrait entraîner de graves blessures voire mortelles. Demander à un

technicien spécialisé en système de portes de se charger des réparations des câbles, des ressorts et de toute autre

quincaillerie.

CONSERVER CES INSTRUCTIONS

IMPORTANTES CONSIGNES DE SÉCURITÉ

WARNING

To reduce the risk of severe injury or death, read

and follow all instructions.

1. NEVER let children operate or play with the door controls.

2. Keep remote away from children.

3. ALWAYS keep the moving door in sight and away from people and objects until door is completely closed. NO

ONE SHOULD CROSS THE PATH OF THE MOVING DOOR.

4. NEVER GO UNDER A STOPPED, PARTIALLY OPEN DOOR.

5. Test opener monthly. The door MUST reverse on contact with a 1-1/2” high object (or 2” x 4” board laid at) at the

center of the doorway on the oor. After adjusting either the force or limit of travel, retest door opener. Failure to

adjust the opener properly may cause severe injury or death.

6. When possible, use emergency release only when door is closed. Use caution when using this release with the

door open. Weak or broken springs are capable of increasing the rate of door closing and increasing the risk of

severe injury or death.

7. KEEP DOORS PROPERLY BALANCED. See your garage door Owner’s Manual. An improperly balanced door increases

the risk of severe injury or death. Have a trained door system technician make repairs to cables, spring assemblies,

and other hardware.

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

L’utilisation d’une autre commande murale pourrait produire des résultats inattendus de

la porte ainsi que le dysfonctionnement de l’éclairage. Localisez la console murale en vue

de la porte et susamment loin de la porte pour éviter tout contact pendant l’utilisation

de la console. La commande doit être à une hauteur minimale de 1,5 m au-dessus du sol

an que les jeunes enfants ne puissent pas l’atteindre.

VERTISSEMENT

WARNING

Use of any other wall control can cause unexpected operation of the door

and loss of lighting feature. Locate wall console within sight of the door but

far enough from door to prevent contacting it while operating the console.

Control must be at least 5 feet above the oor to prevent small children

from operating it.

MAINTENANCE

Regular inspection/maintenance for the door and opener should be

performed at regular intervals to ensure the system runs at peak safety,

performance and eciency.

MAINTENANCE ITEM INTERVALS DETAILS

Contact Reverse Test Monthly See Page 8 to run system test.

Lubricate Door

Hardware

Monthly Lubricate Rollers & Hinges with a light weight general

purpose grease.

Safe-T-Beam® system

check

Monthly Check wiring for loose connections, cracks or worn

insulation.

Clean lenses of dirt & debris.

Door Balance Monthly See Maintenance Detail A

Battery Backup System Monthly Unplug opener from outlet. Test opener with remote or

wall console. Replace battery if needed. See page 20.

Chain/Belt

Adjustments

Yearly Inspect chain/belt for excessive slack, adjust as

necessary.

Remote Battery

replacement

As Needed See Maintenance Detail B

Light Bulb

Replacement

As Needed See Maintenance Detail C

PerformtheDoorinspectionasfollows:

With the door closed, pull manual emergency release handle DOWN and away from door and let go to disengage the

carriage from the drive chain or belt FIG.1.

• Raise and lower the door manually. Door should move freely and smoothly.

• Raise door manually about 3’ to 4’ feet from oor and let go.

. Door should remain stationary or slowly drift

closed. FIG. 2.

If door opens or closes rapidly, CONTACT A TRAINED DOOR SYSTEM TECHNICIAN to have your door springs

serviced.

• Close the door.

• Place the carriage in the “engage” position Reverse of FIG. 1.

• Operate door using remote or wall control. The carriage will reattach itself to the drive chain/belt.

A - Door Inspection

FIG.1 FIG 2

WARNING

• Garage door hardware (springs, cables, brackets, pulleys, etc.) are under

extreme pressure and tension.

• DO NOT attempt to repair or adjust door springs or any hardware, and

DO NOT OPERATE garage door automatically or manually if door is

improperly balanced or springs are broken.

• CONTACT A TRAINED DOOR SYSTEM TECHNICIAN.

AVERTISSEMENT

• La quincaillerie de la porte de garage (ressorts, câbles, supports,

poulies, etc.) sont sous des pressions et des tensions extrêmes.

• NE PAS réparer ni régler les ressorts de la porte ou toute autre pièce

de quincaillerie et NE PAS ACTIONNER la porte manuellement ou

automatiquement si elle n’est pas correctement équilibrée ou si des

ressorts sont cassés.

• CONTACTEZ UN TECHNICIEN SPÉCIALISÉ EN SYSTÈME DE PORTES

DO NOT use release cord to pull door.

Chain/Belt Drive CHANNEL

Disengage the carriage by pulling

the release handle down, toward

the door and then releasing

Chain/Belt Drive TUBE RAIL

Disengage the carriage by pulling

the release handle down, then

releasing

B- Changing Remote Batteries

Remote Battery Replacement (1-button)

Replace remote battery with a CR2032 coin cell battery.

1. Slide the battery cover o.

2. Slide out the old battery and slide in the new. Be sure positive side (+) is UP.

3. Slide the battery cover on until it snaps into place.

Remote Battery Replacement

(3-button)

Replace remote battery with a CR2032 coin cell battery.

1. Open remote case using a washer or coin that ts into the slot on the top of the remote.

2. Replace battery.

Be sure positive side (+) is UP.

3. Align components and snap case closed.

1. Disconnect power to opener.

2. Open powerhead lens covers by pressing down on upper locking tabs and pull away from powerhead.

3. Replace old light bulbs with 60 Watt MAXIMUM incandescent, CFL or LED equivalent**.

* Genie LED light bulbs, which are specically made for garage door openers, are recommended.

4. Install lens cover(s).

5. Reconnect power to door opener.

6. Test light operation.

NOTE: Use of standard LED bulbs may reduce the range of your remote controls*.

WARNING

• Use extreme caution when working from a ladder or step

stool or serious injury can occur.

• When replacing light cover, make sure wires are not

pinched or near moving parts.

• Use only properly rated incandescent, LED or CFL light

bulbs.

• DO NOT use bulbs with a rating greater than 60 Watts.

• Use A19 size light bulbs. DO NOT use bulbs having a short

neck.

AVERTISSEMENT

• Faire particulièrement attention lors de travaux eectués

depuis une échelle ou en escabeau.

• En referment le couvercle de l’éclairage, s’assurer que les

ls ne sont ni coincés ni près des pièces mobiles.

• Utilisez uniquement incandescence correctement classé,

LED ou des ampoules uocompactes.

• NE PAS utiliser des ampoules avec une note supérieure à

60 Watts

• Utilisez A19 ampoules de taille. NE PAS utiliser des

ampoules ayant un cou court.

*GenieLEDlightbulbsaredesignedtoreduceoreliminate

reducedremoterangeissuescausedbycommonLED

bulbs.Theyalsooerbetterproductlifebymakingthem

resistanttovibrationcausedbytheopener,andcoldor

dampweather.Seewebsitefordetailsat

www.geniecompany.com.

**Integrated Aladdin Connect® models require a MINIMUM 40 Watt or

equivalent bulb, 60 watt maximum.

Models equipped with integrated LED lighting require specialty kits available for

order in the replacement parts section.

C - Changing Lightbulbs

Push down tabs

Pull light covers away from powerhead

Push down tabs

Pull light cover away from powerhead

1 Light Models 2 Light Models

Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.

Need help or have questions? DO NOT RETURN to the store.

PROBLEM: WHAT TO DO:

Opener does NOT

operate when wall

control is pressed.

• TurnSure-Lock™OFFSeepage4.

• Checkpowersource.

– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.

– If not, check fuse or circuit breaker.

• IfpowerisOK,

– Check connections at powerhead terminals and at wall console.

• Checkforreversed,brokenorcutwires.Staplescancutinsulationandshortwires.Repairorreplace.

Opener runs, but

door does not

move.

• Makesurecarriageisengagedwithchain/beltturnbuckle.Refertoinstallation

poster or download poster from www.geniecompany.com

• Checktomakesurechain/beltisnotbrokenoroitspulley.

Opener works from

wall control, but

NOT from remote.

• Checkallremotes.

• Replaceremotebattery.Seepage20.

• Programremotestopowerhead.Seepage9.

Remote has less

than 25 feet

operating range or

no operation.

• Relocateremoteinsidecarand/orpointremoteatgaragedoor.

• Replacebattery.Seepage20.

• Repositiondooropenerantenna.

• Eliminatepossiblecompetingsignals(radio,etc.).

•LEDbulbsmaybeinterferingwithremotesignal.Seepage21.

Door starts down,

then STOPS and

goes back up.

Safe-T-Beam®

System malfunction.

• IfaNEWinstallation,checkDoorArmposition.RefertoInstallationposterordownloadposter

from www.geniecompany.com.

•IfNEWInstallation,makesureONLYtheSafe-T-Beams®thatcamewiththisopenerareinstalled.

• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.

• CheckifSafe-T-Beam®redLEDisashing.Seepage16,Safe-T-Beam®systemcheck.

• CheckSafe-T-Beam®systemforbeamobstructionormisalignmentoflenses.Seepage16,Safe-T-

Beam®system.

• Checkgaragedoorforbinding.Seepage19.

• Ifanoperationalproblemexists,andopenerwillnotclose,theopenercanbeforcedtocloseasfollows:

Press and hold the wall control button until door is completely closed.

• CheckforinterferencefromadjacentSafe-T-Beam®units.Seepage16.

• ContactGenieat1-800-35-GENIE.

Door starts down,

then STOPS before

it is closed.

OR Door will only

open.

• CheckSafe-T-Beam®wireconnectionatpowerheadandatSTBs.Seepage16,Safe-T-Beam®system

check.

• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.

• CheckCONTACTREVERSE.Seepage8.

• Checkgaragedoorforbinding.Seemaintenanceandadjustment.Page19.

• Checkclosing“FORCE”control.Seepage8,orForcesettings.Page14.

Door starts up, but

STOPS before it is

completely open.

• Checkiflimitsareproperlyset.Seepages6-7.Adjustlimitsasneeded.

• Besuredoor,opener,springsareingoodrepair,properlylubricatedandbalanced.

• Checkclosing/opening“FORCE”control.Seepage8,orForcesettingsPage14.

• Ifyoususpectaproblemwiththegaragedoorhardwareorsprings,visitwww.geniecompany.com

and use the “dealer locater” to hire a local door service professional.

NEVER try to repair door hardware or springs yourself.

Door will only run

closed.

• TurnSure-Lock™OFFSeepage4.

• Checkiflimitsareproperlyset.Seepages6-7.

• Checkdoorbalance,condition,anddoorspring.Seepage19.

• Checkopening“FORCE”control.Seepage8,orForcesettings.Page14.

• Ifyoususpectaproblemwiththegaragedoorhardwareorsprings,visitwww.geniecompany.com

and use the “dealer locater” to hire a local door service professional.

NEVER try to repair door hardware or springs yourself.

Door opener starts

for no reason.

• Buttonstuckonwallcontrolorremote.

• Wasremotelostorstolen?Eraseallremotesfrompowerheadmemoryandprogramnewremotes.Seepage

15.

Noisy operation.

• Besurealldoorfastenersaretight.

• Besuregaragedoorisingoodrepair,properlylubricatedandbalanced.

• Besureopenerisingoodrepair.

Door opener runs

slow.

• Checkoperatingconditionofdoor.Doormayneedprofessionalrepair/adjustment.

• Isthisopenerinstalledonaone-piecedoor?Thisopenerisnotdesignedtooperateaone-piecedoor.

Use the guide below along with the self diagnostic powerhead LEDs to help

troubleshoot any problems.

TROUBLESHOOTING

POWERHEAD LEDS

Powerhead LED Possible Problem Solution

Round LED Long LED

OFF OFF

Normal operation. None required.

No response from unit. Check power supply.

Contact a trained door system professional.

ON/RED/

STEADY

ON/RED/

STEADY Limits NOT set properly. Re-program limits, see pages 6-7.

ON/RED/

FLASHING

ON/RED/

FLASHING

Program error. Unplug unit, wait 5 seconds, plug in.

Component failure. Contact a trained door system technician.

ON/BLUE/

FLASHING OFF Remote NOT programmed. Program remote, see page 9.

ON/PURPLE/

FLASHING OFF Remote NOT programmed. Program remote, see page 9.

ON/RED/

FLASHING OFF

Safe-T-Beam® physical obstruction. Remote obstruction, recheck unit.

Safe-T-Beam® signal interference.

Check alignment of Safe-T-Beam® pair and

nearest other Safe-T-Beam® pair, see page

16.

OFF ON/RED/

FLASHING

Door contact in UP or DOWN travel. Remove obstruction.

Door component failure detected. Check door spring, track, rollers, hinges and

xtures.

OFF ON/RED/

STEADY Thermal cutout. DO NOT unplug unit.

Wait until LED clears before operating.

ON/PURPLE/

STEADY

ON/PURPLE/

STEADY Component error. Contact a trained door system technician.

OFF ON/BLUE/

FLASHING Door will not open.

Check Sure-Lock™. Sure-Lock™ should be

OFF for

normal operation (see page 4).

ON/PURPLE/

FLASHING

ON/PURPLE/

FLASHING Radio receiver error.

Unplug the unit. Wait 5 seconds and plug

the unit

back in. If problems persist, contact a

trained door

system technician.

Battery Backup Troubleshooting LEDs

ON/GREEN

STEADY

ON/GREEN

STEADY OK=Charged,BatteryBackup None Required

ON/GREEN

FLASHING

ON/GREEN

FLASHING Discharging, Battery Backup Power is out. Battery in use.

ON/YELLOW

FLASHING

ON/YELLOW

FLASHING Charging, Battery Backup None Required

ON/RED TO YELLOW

FLASHING

ON/RED TO YELLOW

FLASHING Dead Battery, Battery Backup Allow to charge 48 hours. If charging

fails, Replace Battery.

ON/WHITE STEADY ON/WHITE STEADY Battery Backup in Operation

No Fault. Courtesy light while in battery

backup mode. Light will turn o after 4

minutes.

LED DISPLAY UNDER NORMAL OPERATING CONDITIONS

NO LED DISPLAY BOTHLEDs=STEADYGREEN

Standard Models Battery Back-up Models

REPLACEMENT ASSEMBLY PARTS

C 37105S.S PARTSPK,INSTALL,GREEN

Item # Part Number Description ...... Qty.

1 BOLT,HH,PLD,5/16-18 X 3 ..................2

2 NUT,5/16-18 HX SERR FLG .................2

3 SCR,LAG,HWH,TPG,5/16”X1 ..............2

4 PARTS PK,INSULATED STAP ................30

Pleasehaveyourspecicopenermodelnumber(onopenerpowerhead)orserial

number(frontofthismanual)whenorderingparts.

TUBE RAIL PARTS ONLY

ALL RETAIL OPENERS

E 37220R Safe-T-BeamSet

Item # Part Number Description ........ Qty.

1 XMTR ASSY,STB 1 ............................ 1

2 RCVR ASSY,STB 1 ............................1

3 SCR,#10-16 X 1.25 ..........................4

D 39012R.S PARTSPACK,CLEAR,BELT

Item # Part Number Description Qty.

1 COVER,BELT RETAINER ...........................................1

2 SCR,SF TP #6-18 X 3/8 ...........................................2

B 39011R.S PARTSPK,MOUNTING,BLUE

Item # Part Number Description Qty.

1 PIN, CLEVIS .....................................................2

2 PIN, COTTER .....................................................2

3 SCREW, SELF TAPPING 1/4 -14 X 5/8 ......................3

4 BRACKET, HEADER .................................................1

5 EMERGENCY RELEASE HANDLE ..............................1

6 EMERGENCY RELEASE CORD ...................................2

7 NUT, FLANGE 3/8-16 .............................................. 2

8 BOLT, 3/6-16 X .87 .................................................2

A 39010R.S PARTSPK,MOUNTING,ORANGE

Item # Part Number Description Qty.

1 TURNBUCKLE 1

2 PIN,CLEVIS,5/16 X 1-3/4 ........................................2

3 COTTER,HAIRPIN,.0725 DI ...................................... 2

4 BOLT,HH,PLD,5/16-18 X 2 ......................................1

5 NUT,5/16-18 HX SERR FLG .....................................1

6 STRAP,RAIL,RECT ...................................................1

7 SCR,SERR HWH,AB,1/4-14 .....................................4

8 BRKT,HEADER,RECT RAIL .......................................1

9 SCR,LAG,HWH,TPG,5/16”X1 ..................................2

ACCESSORIES

Item # Part Number Description

1 35265B.S 90ft. LOW VOLTAGE WIRE SPOOL

2 39902R WIRED WALL CONSOLE

3 39165R WIRELESS WALL CONSOLE (RETAIL)

4 39902R WIRELESS WALL CONSOLE (PRO)

ORANGE BAG

5/16" x 1-3/4"

Lag screw (x2) 1/4"- 20 - 3/4"

Self-drilling screw (x4)

Header bracket

Rail Strap

Turnbuckle

Bolt 5/16-18 x 2Nut 5/16-18 Serr.

Cotter Pin (x2) Clevis Pin 5/16 x 1.75 (x2)

12 3 4

7 8

BLUE BAG

Cotter Pin (x2)Clevis Pin (x2) Screw Self Tap (x3)

Door Bracket

Bolt 3/8-.87 (x2)Nut 3/8-16 Hex (x2)Emergency Release Handle

Red Release Cord

CLEAR BAG

#6-18 x 3/8”

Self-Tap Screw (x2)

Cover, Belt Retainer

GREEN BAG

#8 - 3/4"

Self-tapping

screw (x2)

1/4"x 3/4"

Insulated staple (x30)

5/16" x 1-3/4"

Lag screw (x2)

5/16"- 18 - 3/4"

Bolt (x2)

5/16"-18 Lock nut ,

serrated (x2)

Safe-T-Beam® Set

Safe- T- Beam®

sensor

Safe- T- Beam®

source

1/4" x 1-1/4"

Lag screw (x4)

WHITE(+)

Item Description QTY.

1 COVER 1

2 LENS 2

3 MOTOR & OPTO ASSEMBLY 1

4 SOCKET,ANGLED LIGHT/LED LIGHT ASSEMBLY 2

5 TRANSFORMER,120VAC 1

6 PCB, DC CONTROLLER 1

7 POWER CORD,72” 1

8 SCR,M6-1 X 12 HWH THDF (3pk) 1

9 SCR,HHD,SLTD,TAP,#8X5/1 (3pk) 2

10 iDCM CONTROL BOARD 1

11 OPTO ASSEMBLY 1

A BATTERY ONLY 1

B BATTERY BACKUP COVER W/SCREWS 1

REPLACEMENT POWERHEAD PARTS

Pleasehaveyourspecicopener

modelnumber(onopener

powerhead)orserialnumber(front

ofthismanual)whenordering

parts.

DUAL BULB MODELS

One-Piece Lens

Item # Description QTY.

1 COVER, MAIN 1

2 LENS 2

3 SECONDARY COVER 2

4 MOTOR ASSEMBLY 1

5 LED LIGHT ASSEMBLY 2

6 TRANSFORMER,120VAC 1

7 PCB, DC CONTROLLER 1

8 POWER CORD,45” 1

9 ICDM BOARD (Integrated Wi-Fi

Models Only)

10 BATTERY BACKUP COVER ASSY. 2

11 BATTERY BACKUP BATTERY 1 1

DUAL BULB MODELS

Two-Piece Lens

Item # Part Number Description Qty.

A 39410R.S 5-pcs. Rail Assembly Complete (Chain) ................................................................ 1

39411R.S 5-pcs. Rail Assembly Complete (Belt) .................................................................... 1

B 39277R.S Sprocket Support Assembly (Chain) ...................................................................... 1

39278R.S Sprocket Support Assembly (Belt) .......................................................................... 1

C 38893R.S Carriage Assembly ........................................................................................................ 1

D 39276R.S Idler Pulley ....................................................................................................................... 1

E 39352R.S Chain Assembly (7Ft) ................................................................................................... 1

39354R.S Belt Assembly(7Ft) ....................................................................................................... 1

F 37476A.S Door Arm,Curved .......................................................................................................... 1

G 37475A.S Door Arm,Straight ........................................................................................................ 1

H 21243B.S Strap,Hanging,3/4 X 25. .............................................................................................. 2

N/S 39027R Rail Extension Kit, TUBE RAIL (Chain)

N/S 39026R Rail Extension Kit, TUBE RAIL (Belt)

BCD

SINGLE BULB POWERHEAD & TUBE RAIL & ACCESSORY PARTS

Pleasehaveyourspecicopenermodelnumber(onopenerpowerhead)orserial

number(frontofthismanual)whenorderingparts.

10 11

SINGLE BULB MODELS

Item Description QTY.

1 COVER 1

2 LENS 2

3 MOTOR & OPTO ASSEMBLY 1

4 SOCKET,ANGLED LIGHT/LED LIGHT

ASSEMBLY

5 TRANSFORMER,120VAC 1

6 PCB, DC CONTROLLER 1

7 POWER CORD,72” 1

8 SCR,M6-1 X 12 HWH THDF (3pk) 1

9 SCR,HHD,SLTD,TAP,#8X5/1 (3pk) 2

10 iDCM CONTROL BOARD 1

11 OPTO ASSEMBLY 1

A BATTERY ONLY 1

B BATTERY BACKUP COVER W/SCREWS 1

Pleasehaveyourspecicopenermodelnumber(onopenerpowerhead)orserial

number(frontofthismanual)whenorderingparts.

Item Part Number Description QT Y.

1 36728A.S Head To Rail Bracket (Need 2 for Chain,

1 for Belt)

1A 36987A.S Head To Rail Bracket Belt Guard (for Belt

only)

2 37857R.S Tensioner Assembly 1

3 36764A.S Pulley Tensioner 1

4 37557R.S Chain Bullet Assembly 1

37556R.S Belt Bullet Assembly 1

5 37562R.S Chain & Bullet Assembly, 7 ft 1

37562S.S Chain & Bullet Assembly, 8 ft 1

37562T.S Chain & Bullet Assembly, 10 ft (292") 1

39381R.S Chain & Bullet Assembly, 10 ft (303") 1

37561R.S Belt & Bullet Assembly, 7 ft 1

37561S.S Belt & Bullet Assembly, 8 ft 1

37561W.S Belt & Bullet Assembly, 9 ft (268") 1

39380U.S Belt & Bullet Assembly, 9 ft (279") 1

37561T.S Belt & Bullet Assembly, 10 ft (292") 1

39380R.S Belt & Bullet Assembly, 10 ft (303") 1

6 37559R.S Chain Drive Sprocket Assembly 1

37558R.S Belt Drive Sprocket Assembly 1

7 36773R.S Carriage Assembly, 7 ft Doors 1

36773S.S Carriage Assembly, 8 ft Doors 1

36773T.S Carriage Assembly, 9, 10 ft Doors 1

8 37107C.S Carriage Release Handle 1

Item Part Number Description QT Y.

9 26013D.S Curved Door Arm 1

10 37461R.S Release Cord Assembly,7’ (32”) 1

37461S.S Release Cord Assembly, 8’ (44”) 1

37461T.S Release Cord Assembly, 9-14’ (116”) 1

11 37049R.S Installation Parts Pack (Blue Bag) 1

12 37047R.S Mounting Parts Pack (Orange Bag) 1

NS 37714S.S Wire Clips, (50 pcs) 1

NS 38245R.S 3PC Service Rail, C-Channel Chain Drive

Rail

NS 38246R.S 3PC Service Rail, C-Channel Belt Drive Rail 1

CHANNEL PARTS

Look for this Safety Alert Symbol below. This

symbol indicates a potential personal safety

hazard that can result in injury or death.

A GARAGE DOOR IS THE LARGEST MOVING OBJECT

IN THE HOME.

These doors are often operated by electric door openers. Proper installation, operation, main-

tenance, and testing of the garage door and automatic opener are necessary to provide safe,

trouble-free operation.

An improperly adjusted garage door or automatic opener can exert deadly force when the door

closes. This could lead to serious injury or death from being hit by a closing garage door or from

being trapped under the door.

A few simple precautions can protect our family and friends from potential harm. Please

take a few minutes to read the following safety and maintenance tips. Refer to your

garage door and opener owner’s manual for details specic to your garage door and automatic

opener.

Do not stand or walk under a

moving door! Do not let children or

adults play “beat the door.”

It is dangerous and can result in serious

injury or death. Adults should set a good

example.

Know how to use the emergency release, in

case someone is pinned by the door.

Do not let children play with or use the

transmitters or remote controls. Always

place or store them out of the reach of

children.

DASMA SAFETY GUIDELINES

The push button wall control should

be out of reach of children.

(at least 5 feet from the oor) and

away from all moving parts. Mount and use the

button where you can clearly see the moving

garage door.

WHEN USING THE PUSH BUTTON OR

TRANSMITTER, KEEP THE DOOR IN

SIGHT UNTIL IT COMPLETELY STOPS

MOVING.

Teach children never to play under or near an

open garage door.

GARAGE DOOR OPENERS ARE NOT

TOYS.

Careless operation and allowing

children to play with or use garage door opener

controls can lead to tragic results. Discuss

garage door safety with your children. Explain

the danger of being trapped under the door.

Teach children to keep their hands

and ngers clear of section joints,

hinges, track, springs, and other

door parts.

Contact with a moving door or its hardware

could cause injury. These injuries can also

happen with garage doors that don’t have

automatic openers.

This important information is provided by the U.S. Consumer

Product Safety Commission, the National Safety Council, and the

Industry Coalition for Automatic Garage Door Opener Safety.

DASMA SAFETY GUIDELINES

THE GENIE COMPANY

1 DOOR DRIVE

MOUNT HOPE, OHIO 44660

1-800-35-GENIE (354-3643)

www.geniecompany.com

Genie Owners Manual 3020 Eng

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