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User’s Manual
DuraLabel 4000
Rev. A, 03.2010
DuraLabel 4000 User’s Manual
1
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at own expense.
CAUTION
Danger of explosion if battery is incorrectly replaced
Replace only with the equivalent type recommended by the manufacture.
Dispose of used batteries according to the manufacturer’s instructions.
Only use with power supply adapter model: WDS060240
Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
Specifications are subject to change without notice.
DuraLabel 4000 User’s Manual
2
Safety Instructions
Please read the following instructions seriously.
1. Keep the equipment away from humidity.
2. Before you connect the equipment to the power outlet, please check the voltage of the
power source.
3. Disconnect the equipment from the voltage of the power source to prevent possible
transient over voltage damage.
4. Don’t pour any liquid to the equipment to avoid electrical shock.
5. ONLY qualified service personnel for safety reason should open equipment.
6. Don’t repair or adjust energized equipment alone under any circumstances. Someone
capable of providing first aid must always be present for your safety
7. Always obtain first aid or medical attention immediately after an injury. Never neglect
an injury, no matter how slight it seems.
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1. BARCODE PRINTER ................................................................... 4
1-1. Printer Accessories ......................................................................................................... 4
1-2. General Specifications .................................................................................................... 4
1-3. Communication Interface ................................................................................................ 6
1-4. Printer Parts .................................................................................................................... 7
2. MEDIA INSTALLATION ............................................................. 10
2-1. Label Installation ........................................................................................................... 10
2-2. Ribbon Installation ........................................................................................................ 12
2-3. Switch the Label Roll Core ............................................................................................ 14
2-4. PC Connection .............................................................................................................. 15
2-5. Driver Installation .......................................................................................................... 16
3. PRINTER SETTING ................................................................... 18
3-1. FEED Key ..................................................................................................................... 18
3-2. LED Status .................................................................................................................... 18
3-3. Auto Sensing ................................................................................................................. 18
3-4. Self-Test page ............................................................................................................... 19
3-5. Error Messages ............................................................................................................. 20
4. ELECTRONIC GUILLOTINE CUTTER INSTALLATION ........... 21
5. MAINTENANCE AND ADJUSTMENT ....................................... 23
5-1. Thermal Print Head Cleaning ....................................................................................... 23
5-2. Thermal Print Head Balance Adjustment ...................................................................... 23
5-3. Print Line Adjustment .................................................................................................... 24
5-4. Clean the Manual Cutter Module .................................................................................. 24
5-5. Clean the Electronic Guillotine Cutter ........................................................................... 26
5-6. Troubleshooting ............................................................................................................ 28
DuraLabel 4000 User’s Manual
4
1. Barcode Printer
1-1. Printer Accessories
After unpacking, please check the accessories that come with the package, and store
appropriately.
Barcode printer
Power cord
Switching Power
USB Cable
Empty Ribbon Roll
Label Roll Core
Label Stop Plate
Quick Start Guide
CD (includes Windows Driver and Manuals)
1-2. General Specifications
Model
DuraLabel 4000
Print Method
Thermal Transfer / Direct Thermal
Resolution
203 dpi (8 dot/mm)
Print Speed
2 IPS (50 mm/s)
Print Width
4.25” (108 mm)
Print Length
Min. 1.18” (30 mm); Max. 68” (1727 mm)
Memory
4MB Flash (2MB for user storage) ; 8MB SDRAM
Sensor Type
Fixed transmissive sensor and reflective sensor.
Media
Types: Continuous form, gap labels, black mark sensing, and punched hole;
label length set by auto sensing or programming
Width: 1” (25.4 mm) Min. - 4.64” (118 mm) Max.
Thickness: 0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.
Label roll diameter: Max. 5” (127 mm)
Core diameter: 1”, 1.5” (25.4 mm, 38.1 mm)
Ribbon
Types: Wax, wax/resin, resin
Length: 360’ (110 m)
Width: 1.18” Min - 4.33” (30 mm - 110 mm) Max
Ribbon roll diameter.: 1.57“ (40 mm)
Core diameter: 0.5” (12.7 mm)
Printer Language
EZPL
Software
Driver & DLL: Windows 2000, XP and Vista
Resident Fonts
Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Download Fonts
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270°
rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and
vertical directions
Scalable fonts 90°, 180°, 270° rotatable
Barcodes
1-D Bar codes:
Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart,
UCC/EAN-
128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer
Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC,
MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128
and GS1 DataBar
2-D Bar codes:
PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code
DuraLabel 4000 User’s Manual
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Code Pages
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869,
737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255
Unicode (UTF8, UTF16)
Graphics
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
Interfaces
USB port
Control Panel
One Tri-color LED: Power (Green, Orange and Red)
Control key: FEED
Power
Auto Switching 100-240VAC, 50-60Hz
Environment
Operation temperature: 41°F to 104°F (5°C to 40°C)
Storage temperature: -4°F to 122°F (-20°C to 50°C)
Humidity
Operation: 30-85%, non-condensing.
Storage: 10-90%, non-condensing.
Agency
Approvals
FCC Class A, CB, cUL
Dimension
Length: 10” (254 mm)
Height: 6.7” (170 mm)
Width: 8.8” (224 mm)
Weight 5.5 lbs (2.5Kg) ,excluding consumables
Functionality
RFID Detection (HF 13.56MHz / ISO 15693 standard)
Standard Manual Guillotine Cutter
Options Electronic Guillotine Cutter
Specifications are subject to change without notice. All company and/or product names are
trademarks and/or registered trademarks of their respective owners.
DuraLabel 4000 User’s Manual
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1-3. Communication Interface
USB Interface
Connector Type : Type B
PIN NO. 1 2 3 4
FUNCTION VBUS D- D+ GND
Serial Interface (Optional)
Serial Default
Setting :
9600 baud rate
､
no parity
､
8 data bits
､
1 stop bit
､
XON/XOFF protocol
and RTS/CTS。
RS232 HOUSING (9-pin to 9-pin)
DB9 SOCKET DB9 PLUG
--- 1 1 +5V,max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 N/C
GND 5 5 GND
DSR 6 6 RTS
RTS 7 7 CTS
CTS 8 8 RTS
RI 9 9 N/C
PC
PRINTER
【
Note
】
The total current output from parallel port and serial port altogether can not exceed 500mA.
DuraLabel 4000 User’s Manual
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1-4. Printer Parts
1
23
4
1.
FEED Key and LED Light
2.
Cover Open Button
3.
Manual Cutter Module
4.
Manual Cutting Button
1
2
3
5
6
4
1.
Top Cover
2.
Label Roll Core
3.
Ribbon Rewind Wheel
4.
Label Roll Stop Plate
5.
Print Mechanism
6.
Ribbon Core Holder (rewind)
DuraLabel 4000 User’s Manual
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1
3
4
2
1.
LED Light
2.
Locking Tenon (left/right)
3.
Ribbon Observing Window
4.
Print Head Pressure Adjustment Screw (left/right)
4
6
3
2
1
5
1.
Thermal Print Head
2.
Label Guide
3.
Platen Roller
4.
Print Line Adjustment Gear
5.
Ribbon Core Holder (supply)
6.
Label Sensor
DuraLabel 4000 User’s Manual
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1
24
3
1.
Fan-Fold Label Insert
2.
Power Switch
3.
Power Socket
4.
USB Port
DuraLabel 4000 User’s Manual
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2. Media Installation
DuraLabel 4000 has capability to print in both Thermal Transfer mode and Direct Thermal mode.
It also supports RFID tag reading function that can detect the type of label used for printing. To
ensure the best quality of printout, please use the designated label for printing.
【
Note
】
The printer will stop the printing procedure when a non-designated label has been
detected to be used for printing.
The general descriptions of Thermal Transfer mode and Direct Thermal mode are as follows:
Thermal
Transfer (TT)
When printing, ribbon must be installed to transfer the print contents onto the
label.
Direct Thermal
(DT)
When printing, no ribbon is necessary; it only requires direct thermal label.
Please check which print mode you will use and then go into the Setting Mode to change the
print mode setting if necessary.
2-1. Label Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.
2. Place the label roll onto the Label
Roll Core and then assemble the
Label Stop Plate on both sides.
3. Press the locking tenons and then
lift up the Printing Mechanism.
DuraLabel 4000 User’s Manual
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4. Feed the label through the
Manual Cutter Module.
5. Align the Label Guides to the
edge of label.
【
Note
】
When adjusting the Label Guides,
please move both Label Guides
together at the same time.
6. Close the Printing Mechanism
and the top cover to complete the
label installation.
1
2
7. Pressing the Manual Cutting
Button to cut the label in anytime
when you need.
DuraLabel 4000 User’s Manual
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2-2. Ribbon Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.
2. Install the rewind ribbon roll from
the right side of printer and then
fix it on left side.
3. Press the locking tenons and then
lift up the Printing Mechanism.
4. Place a new ribbon roll from the
right side of printer and then fix it
on left side.
【
Note
】
Please align the Ribbon Supply Wheel
with the fillister of ribbon roll core when
installing the ribbon roll. You can rotate
the black gear as figure showed to help
to align the ribbon roll core.
DuraLabel 4000 User’s Manual
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5. Feed the ribbon from the Ribbon
Supply Shaft.
6. Wrap the ribbon around the
Printing Mechanism and stick the
ribbon onto the rewind ribbon roll.
7. Rotate the Ribbon Rewind Wheel
to make the ribbon tight and
smooth.
8. Close the Printing Mechanism
and the top cover to complete the
installation.
1
2
DuraLabel 4000 User’s Manual
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2-3. Switch the Label Roll Core
(A) 1” roll core installation
(B) 1.5” roll core installation
DuraLabel 4000 User’s Manual
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2-4. PC Connection
1. Please make sure the printer is powered off.
2. Plug the power cable into the power socket on the wall, and then connect the other end of
the cable to printer's power socket.
3. Connect the cable to the USB port on the printer and on the PC.
4. Turn on the PC and the printer, and then the printer’s LED light will shine.
【
Note
】
Please make sure the power switch is off before plugging the power cable into the printer.
DuraLabel 4000 User’s Manual
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2-5. Driver Installation
1. Insert the product CD to your
computer’s CD Drive and find
the "Windows Drives" folder.
2. Select the icon of driver file and
click it to start the installation.
3. Follow the instruction on screen
to keep the installation going.
Then the Driver Wizard utility
should run automatically.
4. Select "Install printer drivers".
5. Select printer model.
6. Select connection port.
DuraLabel 4000 User’s Manual
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7. Enter the printer name and set
printer sharing option.
8. A description page of printer
settings will be displayed after
all settings are completed.
9. Check if all printer settings are
correct and then press Finish to
start copying driver files.
10. Wait for file copying finished
and complete the installation.
11. After the driver installation is
complete, there should be a
new printer model on Windows
"Printer and Faxes" setting.
DuraLabel 4000 User’s Manual
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3. Printer Setting
3-1. FEED Key
After pressing the FEED key, printer will feed the media (according to media type) to the
specified stop position. When printing with continuous media, pressing the FEED key will feed
the media out to a certain length. When printing with labels, the printer will feed one label each
time the FEED key is pressed. If the label is not sent out in a correct position, please proceed
with the Auto Sensing (see next section).
3-2. LED Status
Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and
then release the FEED key, the printer will enter into Auto Sensing Mode to do the calibration. A
Self-Test page will be printed out automatically after the calibration is completed. Below are the
sequence and the description of two modes:
LED Light Status Description
Green Standby Mode Normal status
Press and hold the FEED Key then power on the printer.
Red (Flash) Auto Sensing Mode
Printers are currently in Auto
Sensing Mode. The calibration will
be performed and a Self-Test page
will be printed out to show the
configurations of printer. For more
detail about Auto Sensing Mode,
please refer to next section. For the
descriptions of Self-Test page
please refer to page 19.
3-3. Auto Sensing
Printer can automatically detect the label and store the result of detecting. By doing this, the
printer will calibrate the printing position of the label and the user can do printing without setting
the label length. To perform the Auto Sensing, please do as follows:
1. Check if the label is correctly loaded on the printer.
2. Power off the printer, press and hold the FEED key.
3. Power on the printer while still holding the FEED key. Keep holding the FEED key, wait for
the LED light turn to flash red and then release the FEED key. Printer will automatically
detect the label and record it.
4. A Self-Test page will be printed out after Auto Sensing is completed and the printer goes
back to standby mode.
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3-4. Self-Test page
The Self-Test page helps user to figure out whether the printer is operating normally. Below are
some general descriptions about the content of Self-Test page:
【
Note
】
For more information about advance settings, such as "Print mode switch", "Sensor switch" or
"Dump Mode", please refer to Programmer's manual.
DuraLabel 4000 : VX.XXX
Serial port :96,N,8,1
int-usb sw setting: ext-USB
1 DRAM installed
Image buffer size : 1500K
000 FORM(S) IN MEMORY
000 GRAPHIC (S) IN MEMORY
000 FONT(S) IN MEMORY
000 ASIAN FONT(S) IN MEMORY
000 DATABASE(S) IN MEMORY
000 TTF(S) IN MEMORY
2048K BYTES FREE MEMORY
^S4 ^H10 ^R000 ~R200
^W10 ^Q48,3
Option : ^D0 ^O0 ^AD
Reflective Sensor Value: 42_48
Voltage: 1.50 2.30 3.10(1.6_0.8)
Code Page: 850
Model & Version
Serial port setup
USB port setting
Test pattern
Number of DRAM installed
Image buffer size
Number of forms
Number of graphics
Number of fonts
Number of Asian fonts
Number of Databases
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
Label width, Form length
Cutter, Stripper, Mode
Sensor Setting
Sensor Setting
Code Page
DuraLabel 4000 User’s Manual
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3-5. Error Messages
When an error happened during printing process, different LED light messages will be displayed.
Users can diagnose the error situation according to the LED light.
Frequency
Quickly blinking
Slowly blinking Steady
Color
Red light
Orange light
LED Light Description Solution
Media Error
Unable to detect the media. Please perform the Auto Sensing again.
Media Out
Replace with new label roll or ribbon
roll.
Media Jam
Possible causes: card tags or paper fall
into the gap behind the platen roller,
can’t find label gap/black mark, black
mark paper out or ribbon out. Please
adjust it according to actual usage.
Print Mode
Error Ribbon is not installed when
in Thermal Transfer mode.
1. Please install the ribbon if you want to
print in Thermal Transfer mode.
2. Or change the print mode to Direct
Thermal mode and print with Direct
Thermal media.
Door Open Printing Mechanism is not
firmly closed. Re-open the Printing Mechanism and
make sure it closes tightly.
Memory
Error
Memory is full; printer will
print out “Memory full.”
Delete unnecessary data in the
memory.
Can’t find the file; printer
will print out “Filename
can not be found.”
Use “~X4” command to print out all the
files, and then check whether the file
exist and the file name is correct.
File name is duplicated;
printer will print out
“Filename is repeated.”
Change the file name and download
again.
Print head
Error The temperature of print
head is too high.
Wait for the print head temperature
drops to the normal temperature range,
and then printer will go back to the
standby mode and the LED light will
stop flashing.
DuraLabel 4000 User’s Manual
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4. Electronic Guillotine Cutter Installation
1
Electronic Guillotine Cutter
Module
1
2
2
Module Screw (TAP 3*8) x
2pcs
【
Note1
】
Please power off the printer
before installing the cutter
module.
【
Note2
】
The label / paper that used for
cutting is suggested to be at least
30mm in height.
1. Open the top cover by
pressing the Cover Open
Buttons on both sides.
2. Loosen and then lift the
printing mechanism up by
pressing the Locking
Tenons.
3. Unscrews the screws of
Manual Cutter Module.
4. Unplug the sensor connector
of Manual Cutter Module
and then remove the
module.
DuraLabel 4000 User’s Manual
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5. Flip the Electronic Guillotine
Cutter Module downward.
6. Plug the connector of Cutter
Connection Wire into the
socket on the printer.
【
Note
】
Before plugging the connector
into socket, please check the pin
first.
7. Place the cutter module into
the printer from left side of
the module first, and then fit
it to the right side.
8. Tighten the Module Screws
and then flip the cutter
module upward.
9. Close the Printing
Mechanism and the top
cover to complete the
installation.
【
Note
】
It is not suggested to use
label-inside paper when printing
with cutter module.
1
2
DuraLabel 4000 User’s Manual
23
5. Maintenance and Adjustment
5-1. Thermal Print Head Cleaning
Unclear printouts may be caused by
dusty print head, ribbon stain or label
liner glue. Therefore when printing, it’s
necessary to keep the top cover closed.
Also, check and prevent paper/label
from being stained or dusty to ensure
print quality and to prolong the print
head life. Print head cleaning
instructions are as follows:
1. Power-off the printer.
2. Open the top cover.
3. Take out the ribbon.
4. Open the print head by pressing
the locking tenons.
5. If on the print head (see blue
arrow) there’s label pieces or other
stain, please use a soft cloth with
industrial use alcohol to wipe away
the stain.
【
Note1
】
Weekly cleaning on the print head is
recommended.
【
Note2
】
When cleaning the print head with soft
cloth, make sure there is no any metal
or hard particles attached on it.
5-2. Thermal Print Head Balance Adjustment
When printing with different label
materials or using different ribbon types,
unbalanced print quality may occur due
to the media material differences, thus
it’s necessary to adjust the Thermal
Print Head pressure.
1. Open the top cover.
2. Take out the ribbon.
3. Turn the print head adjustment
screws slightly by screwdriver to
increase (turn to "+") or decrease
(turn to "-") print head pressure.
【
Note
】
Please turn the adjustment screws
carefully since it may cause worse
printing quality or damage on printer.
+-+-
DuraLabel 4000 User’s Manual
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5-3. Print Line Adjustment
To get better printing balance and
quality, use print head adjusting gear
to adjust the contacting surface
between print head and label.
1. When turning print head
adjusting gear counter-clockwise
(as arrow 1 shows), print line
would move in the direction
where arrow A shows.
2. When turning print head
adjusting gear clockwise (as
arrow 2 shows), print line would
move in the direction where
arrow B shows.
A
B
1
2
5-4. Clean the Manual Cutter Module
1. Unscrew the screws on both
sides of the cutter module.
【
Note
】
Please power off the printer before
cleaning the cutter module.
2. Unplug the Sensor Connector.
3. Unscrew the Cutter Cover Screw
from the bottom of the module.
DuraLabel 4000 User’s Manual
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4. Remove the cover by the
direction shown in figure.
5. Use the cotton swab and alcohol
to wipe both upper and lower
blades.
6. After cleaning the back sides of
blades, press down and hold the
cutter as shown in figure.
7. Turn the cutter and clean the
blade with cotton swab and
alcohol from other side.
8. Reassemble the cutter module
after cleaning is completed.
DuraLabel 4000 User’s Manual
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5-5. Clean the Electronic Guillotine Cutter
1. Unscrew the screws on both
sides of the cutter module.
【
Note
】
Please power off the printer
before cleaning the cutter module.
2. Unplug the Connector of
Cutter Connection Wire.
3. Unscrew the cover screws
on both sides of module.
4. Remove the front cover as
shown in figure.
5. Before doing the cleaning,
you can use screw driver to
adjust the blades upward or
downward if needed.
DuraLabel 4000 User’s Manual
27
6. Turn the screw driver
clockwise, the blade will
move downward; turn the
screw driver
counter-clockwise, the blade
will move upward.
7. Clean the blade with cotton
swab and alcohol.
8. Reassemble the cutter
module after cleaning is
completed.
DuraLabel 4000 User’s Manual
28
5-6. Troubleshooting
Problem Recommended Solution
Power on the printer, but the
LED does not light up
♦ Check the power connector
LED light turns red
(power/status) after printing
stops
♦ Check for software setting or program command errors
♦ Replace with suitable label or ribbon
♦ Check if label or ribbon is all out
♦ Check if label is jammed/tangled up
♦ Check if mechanism is not closed(Thermal Print Head not
positioned correctly)
♦ Check if sensor is blocked by paper/label
Printing started, but nothing
was printed on the label
♦ Check if label is placed upside down or if label is not
suitable for the application
♦ Select the correct printer driver
♦ Select the correct label and print type
When printing, label is
jammed/tangled up
♦ Clean the label jam, and if label is stuck on Thermal Print
Head, please remove it by using soft cloth with alcohol.
When printing, only part of the
contents were printed
♦ Check if label or ribbon is stuck on the Thermal Print Head
♦ Check if application software has errors
♦ Check if start position setting has errors
♦ Check if ribbon has wrinkles
♦ Check if ribbon supply shaft is creating friction with the
platen roller. If the platen roller needs to be replaced,
please contact your reseller for more information
♦
Check if power supply is correct
When printing, part of the label
wasn’t printed completely
♦ Check if Thermal Print Head is stained or dusted
♦ Use internal command “~T” to check Thermal Print Head
can print completely
♦
Check the media quality
Printout not in desired position
♦ Check if sensor is covered by paper or dust
♦
Check if liner is suitable for use, please contact reseller for
more information
♦
Check if label roll edge is aligned with Label Width Guide
When printing, page skipping
occurs
♦ Check if error occurs on label height setting
♦ Check if the sensor is covered by dust
Unclear printout
♦ Check print darkness setting
♦
Check if Thermal Print Head is covered with glue or stain
When using cutter, label
couldn’t feed or abnormal
cutting occurs
♦ Check if cutter is installed properly
♦ Check if Paper Feed Rods are sticky
【
Note
】
Your dealer is knowledgeable about printers, printing software, and your unique system.
Please contact your local dealer for further technical support.