Grandstream Networks GXV3611IR-HD IP Camera User Manual GXV3611IR HD UMx

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Grandstream Networks, Inc.
GXV3611IR_HD
Indoor Infrared Fixed Dome HD IP Camera
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
www.grandstream.com
http://esupport.grandstream.com
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Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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Last Updated: 11/2014
TABLE OF CONTENTS
GXV3611IR_HD User Manual
WELCOME.................................................................................................................................................... 7
SAFETY COMPLIANCES ............................................................................................................................ 8
FCC CAUTION .......................................................................................................................................... 9
RF EXPOSURE INFORMATION (SAR) .................................................................................................... 9
WARRANTY ............................................................................................................................................... 10
CONNECT YOUR GXV3611IR_HD ........................................................................................................... 11
EQUIPMENT PACKAGE CONTENTS .............................................................................................................. 11
CONNECTING THE GXV3611IR_HD ........................................................................................................... 12
PRODUCT OVERVIEW .............................................................................................................................. 13
GXV3611IR_HD CAMERA ........................................................................................................................ 13
GXV3611IR_HD SPECIFICATIONS ............................................................................................................. 15
INSTALLATION GUIDE ............................................................................................................................. 16
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT..................................................................... 16
CONFIGURE THE GXV3611IR_HD VIA WEB BROWSER ............................................................................... 16
CONNECT TO THE CAMERA USING STATIC IP ............................................................................................... 18
GXV3611IR_HD HOME WEB PAGE ......................................................................................................... 20
GXV3611IR_HD CONFIGURATION & LANGUAGE PAGE ............................................................................... 21
BASIC SETTINGS EXPLANATION ........................................................................................................... 22
SYSTEM SETTINGS PAGE ........................................................................................................................... 22
VIDEO & AUDIO SETTING PAGE .................................................................................................................. 24
CMOS SETTINGS PAGE ............................................................................................................................. 27
NETWORKING SETTING PAGE ..................................................................................................................... 28
DDNS SETTINGS PAGE ............................................................................................................................. 29
SIP SETTING PAGE .................................................................................................................................... 30
STATUS PAGE............................................................................................................................................ 34
ADVANCED SETTINGS EXPLANATION .................................................................................................. 35
USER MANAGEMENT PAGE ......................................................................................................................... 35
MAINTENANCE PAGE .................................................................................................................................. 36
SMTP SETTING PAGE (EMAIL ALARM) ........................................................................................................ 37
FTP SETTINGS PAGE (UPLOAD ALARM) ...................................................................................................... 39
ALARM SERVER SETTINGS PAGE (UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER) ........................ 40
MOTION DETECTION CONFIGURATION PAGE (SET ALARM) ........................................................................... 41
SYSLOG SETTINGS PAGE (TROUBLESHOOTING) .......................................................................................... 45
SOFTWARE UPGRADE ................................................................................................................................ 46
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTP SERVER: ........................................................ 47
CONFIGURATION FILE DOWNLOAD .............................................................................................................. 47
RESTORE FACTORY DEFAULT SETTING .............................................................................................. 48
RESET FROM WEB INTERFACE .................................................................................................................... 48
IP SURVEILLANCE FAQ ........................................................................................................................... 49
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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TABLE OF FIGURES
GXV3611IR_HD USER MANUAL
FIGURE 1: HOME PAGE OF GXV3611IR_HD ................................................................................................................ 20
FIGURE 2: WEB LANGUAGE SWITCH ............................................................................................................................. 21
FIGURE 3: SYSTEM SETTINGS PAGE ............................................................................................................................... 22
FIGURE 4-1: VIDEO & AUDIO SETTINGS PAGE............................................................................................................... 24
FIGURE 4-2: VIDEO & AUDIO SETTINGS PAGE............................................................................................................... 25
FIGURE 5: CMOS SETTINGS PAGE................................................................................................................................. 27
FIGURE 6: NETWORKING SETTING PAGE ....................................................................................................................... 28
FIGURE 7: DDNS SETTING PAGE ................................................................................................................................... 29
FIGURE 8-1: SIP SETTING PAGE..................................................................................................................................... 32
FIGURE 8-2: SIP SETTING PAGE..................................................................................................................................... 33
FIGURE 9: STATUS PAGE................................................................................................................................................ 34
FIGURE 10: USER MANAGEMENT PAGE ......................................................................................................................... 35
FIGURE 11: MAINTENANCE PAGE .................................................................................................................................. 36
FIGURE 12: SMTP SETTING PAGE ................................................................................................................................. 37
FIGURE 13: FTP SETTING PAGE ..................................................................................................................................... 39
FIGURE 14: ALARM HTTP SERVER SETTING PAGE ....................................................................................................... 40
FIGURE 15-1: MOTION DETECTION CONFIGURATION PAGE ........................................................................................... 41
FIGURE 15-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE ......................................................................... 44
FIGURE 16: ALARM SERVER SETTING PAGE .................................................................................................................. 45
FIGURE 17: FIRMWARE UPGRADE AND PROVISIONING .................................................................................................. 46
FIGURE 18: FACTORY RESET FROM WEB INTERFACE .................................................................................................... 48
TABLE OF TABLES
GXV3611IR_HD USER MANUAL
TABLE 1: GXV3611IR_HD TECHNICAL SPECIFICATIONS ............................................................................................. 15
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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WELCOME
Thank you for purchasing Grandstream’s GXV3611IR_HD Day/Night Fixed Indoor Dome High Definition
IP Camera, an innovative powerful infrared network camera.
GXV3611IR_HD is a next generation fixed dome day/night HD network camera of outstanding
performance and quality. Its advanced ISP (Image Sensor Processor) powered with state-of-the-art autoexposure/auto-white-balance algorithm and a high quality lens, ensures high fidelity video quality that
matches digital still camera color grade in a wide range of light environments. It features cutting edge
H.264 real-time video compression with excellent image clarity, industry leading SIP/VoIP for
2-way audio and video streaming to mobile phones and videophones, integrated microphone, speaker, PoE,
IR-CUT for day/night mode, edge storage and advanced security protection.
The GXV3611IR_HD can be managed with GSurf Pro (Grandstream’s intuitive FREE video management
software that controls up to 72 cameras simultaneously), or grouped with GVR3550 Grandstream Network
Video Recorder (NVR) via plug-n-play, as well as other ONVIF compliant video management systems. It
also offers an advanced and flexible HTTP API and an SDK for easy integration with other surveillance
systems.
Designed for indoor environment with 2.8mm lens, the GXV3611IR_HD is ideal for wide angle
monitoring of nearby subjects in environments such as banks, hotels, schools, retail stores and small
warehouses, offices or building entrances, and other small to median sized enclosed environments.
The GXV3611IR_HD is a powerful network camera for advanced indoor surveillance applications.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 7 of 52
Last Updated: 11/2014
SAFETY COMPLIANCES
These instructions are intended to assist users to safely operate the GVR3550, avoid dangerous situations
or damage the device.
Warning： May cause serious injury or death if any Caution： Equipment may be damged if any of the
following caution messages are neglected.
of the warnings below are neglected.
Warning:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited
Power Source with DC 12V according to the IEC60950-1 standard. Please refer to the
technical specifications for more details. Do not use a third-party power adapter or power
cord. When the device installed on the wall or ceiling, make sure that it is firmly attached.
Caution：

Make sure that the power supply voltage is correct before using the
camera.

Do not drop the device or expose it to physical shock.

Do not expose the device to temperatures outside the range of 0 oC to +50 oC when the
device is in operation.

Do not expose the device to damp/wet conditions or high electromagnetism radiation.

To avoid heat accumulation, make sure that your operating environment has proper
ventilation.

Do not damage the warranty sticker.
A few parts (e.g. electrolytic capacitor) of the equipment shall be replaced regularly according
to their average lifetime. The average lifetime varies from the differences between operating
environments and usage history. Regular maintenance checks are recommended for all users.
Please contact your dealer for more details.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 8 of 52
Last Updated: 11/2014
Compliance • Conformité • Conformidad
FCC Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Ce dispositif est conforme à la partie 15 des directives FCC. L'utilisation du dispositif doit
répondre aux deux conditions suivantes : (1) Ce dispositif ne doit pas générer d'interférences
dangereuses et (2) ce dispositif doit supporter toutes les interférences reçues, y compris les
interférences susceptibles de provoquer des dysfonctionnements.
Este dispositivo cumple con el apartado 15 de las reglas de la FCC. El funcionamiento queda
sujeto a las siguientes dos condiciones: (1) Este dispositivo no puede causar interferencias
perjudiciales y (2) este dispositivo debe admitir cualquier interferencia que reciba, incluidas
aquellas que pudieran causar un funcionamiento no deseado.
Caution: Any changes or modifications to this device not explicitly approved by Legrand could
void your authority to operate this equipment.
Mise en garde : Toute altération ou modification de ce dispositif non approuvée de manière
explicite par Legrand peut invalider votre droit à utiliser cet appareil.
Precaución: Cualquier cambio o modificación que se realice en este dispositivo y que no esté
aprobado/a explícitamente por Legrand podría anular su autoridad para operar este equipo.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 9 of 52
Last Updated: 11/2014
WARRANTY
If the GXV3611IR_HD was purchased from a reseller, please contact the company where the device was
purchased for replacement, repair or refund.
If the device was purchased directly from Grandstream, please contact our technical support team for a
RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3611IR_HD as it may cause damage to the
products and void the manufacturer warranty.

This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/surveillance/GXV3611hd/documents/GXV3611IR_HD_usermanua
l_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 10 of 52
Last Updated: 11/2014
CONNECT YOUR GXV3611IR_HD
Equipment Package Contents
The GXV3611IR_HD package contains:





GXV3611IR_HD IP Camera
12V DC Universal Power Adaptor
1 Drill Template
Quick Installation Guide
GPL License
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 11 of 52
Last Updated: 11/2014
Connecting the GXV3611IR_HD
Using the Power Adapter as power supply
 Connect the RJ45 Ethernet cable to the NETWORK port of the GXV3611IR_HD
 Connect the other end of the RJ45 cable to your network (switch or router or PC)
 Connect the power supply to the DC 12V power jack on the back of the GXV3611IR_HD
Using PoE as power supply
 Connect the RJ45 Ethernet cable to the NETWORK port of GXV3611IR_HD
 Connect the other end of the RJ45 cable to your PoE switch.
Please refer to following connection diagram to hook up the camera.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 12 of 52
Last Updated: 11/2014
PRODUCT OVERVIEW
GXV3611IR_HD Camera
1.
2.
3.
4.
5.
Lens
Light Sensor for IR-Cut
Microphone
Speaker
IR LED Light Array
Grandstream Networks, Inc.
GXV3611IR_HD Lens (2.8mm)
Light Sensor for mechanical IR-Cut switching
Built-in Microphone
Built-in Speaker
Infrared Light Array
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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1.
2.
3.
4.
Microphone
MicroSDHC Slot
Reset Button
Side Wiring Knockout
Grandstream Networks, Inc.
PIN Interface for Alarm_In and Alarm_Out
MicroSDHC card slot (max. 32GB card, not provided)
Factory Reset Button
Side knockout opening for wiring
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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GXV3611IR_HD Specifications
Model
Video Compression
Image Sensor Resolution
Image Sensor Sensitivity
Focal Length
Aperture
IR Cut Filter
Day & Night Mode
Minimum Illumination
Pan
Tilt
Sensitivity
Supported Maximum Video
Resolution and Frame Rate
Video Bit Rate
Audio Input
Audio Output
Alarm Input
Alarm Output
Integrated Microphone
Integrated Speaker
SIP/VoIP Support
Privacy Mask Support
Smart IR Support
Time-Lapse Recording
Micro SDHC Card
Snapshots
Audio Compression
Embedded Analytics
Pre-/post-alarm Recording
Power over Ethernet (PoE)
Network Protocol
Cable Connections
Dimensions (D x H)
Weight
Temperature / Humidity
Power Adapter
Casing
Compliance
GXV3611IR_HD
H.264, MJPEG
Megapixel Progressive Scan CMOS, 1280H x 720V
Day/Night mode, Exceptionally low noise, low light levels
Shutter: 1/10000 – 1/30 second
2.8mm
F1.8
Yes, Mechanical
IR LED with Full Software Control
0 Lux
176°
60°
3300mV / (lux-sec)
1280x720 (30fps)
32 Kbps ~ 8 Mbps, Multi-rate for Preview & Recording
Built-in Microphone; 3.5mm Line-In
Built-in Speaker; 3.5mm Line-Out (600Ω, 0.707 Vrms)
Yes, Vin≤15V, PINs
Yes, 125VAC/0.5A, 30VDC/2A, Normal Open, PINs
Yes
Yes
Yes
Yes, 4 Zones
Yes (Optimal White Balance and Exposures)
Yes
Yes (up to 32GB)
Triggered upon Events, Send via email and/or FTP
G.711u/A, AAC
Motion Detection (up to 16 target areas)
Yes
IEEE 802.3af Class 2; 10M/100M Auto-sensing,
2KV Lighting Surge Protection
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS,
SMTP, FTP, NTP
External: RJ45 Ethernet
3.5mm Line-In
3.5mm Line-Out
Power Input
(12VDC/0.5A)
Internal:
PINs for Alarm-In & Alarm-Out
138mm (D) x 86mm (H)
0.4kg
Operating: 0°C ~ +45°C (32°F ~ 113°F),
10 – 90% RH (Non–condensing)
Storage: -20°C ~ +60°C (-4°F ~ 140°F)
Output: 12VDC/0.5A; Input: 100–240VAC, 50–60Hz
Plastic Case for Indoor Only
FCC Part 15,Subpart B Class B; EN 55022 Class B, EN 61000-3-2, EN 610003-3, EN 55024, EN 60950-1; RCM AS/NZS CISPR 22/24, AS/NZS 60950
TABLE 1: GXV3611IR_HD TECHNICAL SPECIFICATIONS
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 15 of 52
Last Updated: 11/2014
INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3611IR_HD, you have to have a computer, PC recommend.
The minimum recommended PC system requirement listed below:

Windows XP, Windows Vista, Windows 7 and Windows 8

CPU: Intel Pentium 4 or higher, 2 GHz

RAM: 1 GB (4 GB recommended for larger systems)

Support for DirectX 8.0 and above.
Configure the GXV3611IR_HD via Web Browser
The GXV3611IR_HD has embedded Web server to respond to HTTP GET/POST requests. Embedded
HTML pages allow user to configure the IP camera through Microsoft Internet Explorer (7.0 or above),
Firefox and Chrome (plug-in from Grandstream required).

Download WebControl Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
 Apple Safari is NOT yet supported and status pending.
 Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream WebControl Plug-in for Firefox/Chrome or “GSViewerX.cab” for Microsoft Internet
Explorer.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 16 of 52
Last Updated: 11/2014
Connect the Camera to network with DHCP server (Recommended)
The GXV3611IR_HD by default enabled as DHCP client, it will automatically get IP address from the
network with DHCP server running. User can know the IP address assigned to the camera from DHCP
server log or using the Grandstream GS_Search tool.
1. Download the GS_Search tool from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/GS_Search.zip
2. Run the Grandstream GS_Search tool by double click the unzipped “GS_Search.exe”.
3. Click on the
button to begin device detection
4. The detected devices will appear in the output field like below
5. Double click the column of the detected camera, the browser will automatically open and link to the
device IP and the web configuration page.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, browser will indicate that “This website wants to install the following add-on:
GSViewerX.cab from Grandstream Networks Inc.” Please allow the installation.
10. The plug-in can be download here:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
 Please temporarily disable Antivirus or Internet Security Software and close all browsers when
download and install the Grandstream Plug-in Software.
Connect to the Camera using Static IP
If no DHCP server in the network, or the camera does not get IP from DHCP server, user can connect the
camera to a computer directly, using static IP to configure the camera.
The default IP, if no DHCP server; or DHCP offer time out (3 minutes), is 192.168.1.168
1. Connect the computer RJ-45 via an Ethernet cable directly to the IP camera GXV3611IR_HD.
2. Configure the computer using Static IP: 192.168.1.XXX (1 Configure -> Security to change the TFTP server's default setting from
"Receive Only" to "Transmit Only" for the firmware upgrade.
4. Start the TFTP server, in the phone’s web configuration page
5. Configure the Firmware Server Path with the IP address of the PC
6. Update the change and reboot the unit
End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
Configuration File Download
Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through
TFTP or HTTP/HTTPS. “Config Server Path” is the TFTP or HTTP/HTTPS server path for configuration
file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can
be same or different from the “Firmware Server Path”.
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 1 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a
detailed parameter list, please refer to the corresponding firmware release configuration template.
When Grandstream Device boots up or reboots, it will issue request for configuration file named
“cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e.,
“cfg000b820102ab.xml”. The configuration file name should be in lower cases.
Currently GXV3611IR_HD only support XML configuration.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 47 of 52
Last Updated: 11/2014
RESTORE FACTORY DEFAULT SETTING
WARNING!
Restoring the Factory Default Setting will DELETE all configuration information of the camera. Please
BACKUP or PRINT out all the settings before approach to following steps. Grandstream will not take any
responsibility if you lose all the parameters of setting or cannot connect to your VoIP service provider.
Reset from Web Interface
This page allows user to configure dynamic network related parameters:
Figure 18: Factory Reset from Web Interface
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 48 of 52
Last Updated: 11/2014
IP SURVEILLANCE FAQ
1. What is the default IP address of the GXV3611IR_HD?
The default IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please double check whether the Grandstream Plug-in/Active-X is installed correctly.
Once you log into the GXV3611IR_HD web interface, Internet Explorer will indicate that this
website wants to install to following add-on: GSViewer. cab‘ from Grandstream Networks, Inc.
Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3611IR_HD web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3611IR_HD web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the GXV3611IR_HD web
configuration page to load properly. To enable compatibility view, open IE8, click Tools,
Compatibility View Setting, and add the GXV3611IR_HD web configuration pages to the
Compatibility View.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 49 of 52
Last Updated: 11/2014
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3611IR_HD web GUI, click Play to watch the video stream.
To watch a secondary video stream, right click on the video, and select Secondary Stream on
the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the
video stream.
8. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynamic IP addresses. Chances are that the
network has a dynamic IP address (which changes with every log on). A DDNS service makes
sure that the camera‘s IP address always matches up to the current server address. DDNS
also allows a website to be linked to the IP camera that is constantly updated with the correct
information and has a reliable feed.
9. Why is Windows Media Player unable to play the recorded video files?
The GXV3611IR_HD uses the H.264 video codec. Windows Media Player may lack the
proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow
H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
10. Alarm Triggered Events do not work with GSurf_Pro?
Please double check the Alarm Action on your GXV3611IR_HD. Login to the web GUI of the
GXV3611IR_HD, go to the Motion Detection or Alarm Events page, and make sure option
Upload to Alarm Center is checked.
11. Recommended to save the video files in different directories when using GSurf_Pro?
It is better to save video files in different directory to prevent accidental deletion of the
recorded files you need.
12. How to use a cell phone to watch the GXV3611IR_HD video stream?
You must set the video resolution to QCIF to watch the GXV3611IR_HD video stream from a
cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
13. What Smartphone application should I use to view the video?
There are free application and paid version application for this, like: IP Cam Viewer
http://hit-mob.com/
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 50 of 52
Last Updated: 11/2014
14. Why the IP address of the device NOT reset when clicking the “Restore” button?
The GXV3611IR_HD could be installed in areas that are not easy to access. For example, it
could be installed on the roof of a building or the ceiling of an office. This makes it difficult to
reinstall the device, therefore the “Restore” function will not clear the IP address.
15. Why can’t the live video stream be viewed using a mobile phone or GSurf_Pro
after changing the HTTP Port of the device?
Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number. For
example, if the HTTP port is 88, then the RTSP port of the device that you configured on
GSurf_Pro or mobile phone should be 2088.
16. Port forwarding
Two ports must be forwarded on your router to watch video from a GXV3611IR_HD that is
located on a private network from a PC in a public network. The web port (HTTP) and the
RTSP port. Please make note that the RTSP port number changes according to the web port.
If the web port is 80, then the RTSP port is 554. If the web port is not 80, then the RTSP port
equals the web port +2000. For example, if the web port is 88, then the RTSP port will be
2088.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
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17. Tested PC display adapters.
Display Adapter
Test Result
SiS 650/651/740/661 FX/741/760 Series
Intel® 82945R Express Chipset Family
Works normally
Works normally
VIA/S3G UniChrome Pro IGP
Works normally
NIVDIA Geforce 7300GS
SiS 661FX
Works normally
Works normally
SiS Mirage Graphics
SiS 661 Series
Works normally
Works normally
Intel® G33/G31 Express
SiS Mirage3 Graphics
Works normally
Works normally
SiS 661FX/GX Mirage Graphics
S3 Graphics ProSavageDDR(Microsoft Corporation)
Works normally
Works normally
XGI Velari Z7/Z9/Z9S V1.08.12
There is some delay
when playing videos.
Intel® 965 Express Chipset Family
Works normally
ATI Mobility Radeon X1300
Works normally
Intel® G45/G43 Express Chipset
Works normally
Mobile Intel 965 Express Chipset Family
Works normally
Mobile Intel® 4 Series Express Chipset Family
Works normally
Mobile Intel® 945GM Express Chipset Family
Works normally
Mobile intel® 915GM/GMS, 910GML Express Chipset Family Works normally
Intel® G45/G43 Express Chipset
Works normally
ATI Technologies, RAGE XL PCI
This display adapter
cannot display videos.
Grandstream Networks, Inc.
GXV3611IR_HD User Manual
Firmware Version 1.0.3.5
Page 52 of 52
Last Updated: 11/2014

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