Grandstream Networks GXV3615W IP CAMERA User Manual The antenna

Grandstream Networks, Inc IP CAMERA The antenna

Users Manual

Grandstream Networks, Inc.GXV3615 Series User Manual
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page2of 30 Grandstream Networks, Inc. 11/29/10Safety InstructionsThese instructions are intended to assist users with the operation of the GXV3615 and also to instruct on how to avoid dangerous situations or damage to the device.Warnings: Serious injury or death may be caused if any of the warnings below are neglected.Cautions: Injury or damage to the equipment may occur if any of the following caution messages are neglected.Warnings Follow these safeguards to prevent serious injury or death.Cautions Follow these precautions to prevent potential injury or material damage. Warnings:Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical specifications for more details.Do not use a third-party power adapter or power cordWhen the device is installed on the wall or c eiling, make sure that it is firm ly attached. Notice˖Make sure that the power supply voltage is correct before using the cam era.Do not drop the device or expose it to physical shock.Do not expos e the device to tem peratures outside the range of -10 oC to +60oC when the device is in operation. Do not expos e the device to damp/w et conditions or high electromagnetism radiation. To avoid heat accumulation, make sure that your operating environment has proper ventilation. Do not attempt to open, disassemble, or modify the deviceA few parts (e.g. electrolytic capacitor) of the equipm ent s hall be replaced regularly according to their average life tim e. The average life time varies from the differences b etween operating environments and usage history. Regular m aintenance checks are recommended for all users. Pleas e contact your dealer for more details.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page3of 30 Grandstream Networks, Inc. 11/29/10ContentsWelcome............................................................................................................................................ 1Package Contents................................................................................................................................ 5Product Overview ............................................................................................................................... 5GXV3615 Series Overview..........................................................................................................5GXV3615 Series Front Panel........................................................................................................ 6GXV3615 Series Back Panel........................................................................................................ 6GXV3615 Series Sample Connection Diagram.............................................................................. 6GXV3615 Series Key Features.....................................................................................................6GXV3615 Lens Specification ....................................................................................................... 8Minimum Recommended System Requirement.............................................................................. 9Connect your GXV3615 Series..................................................................................................... 9Configuring the GXV3615 Series via Web Browser ............................................................................ 10Access GXV3615 Series Web Configuration Menu ...................................................................... 10Connect the Camera to DHCP server........................................................................................... 10Connect to the Camera using Static IP. .........................................................................................11GXV3615 Series Home Web Page.............................................................................................. 12GXV3615 Series System Page.................................................................................................... 13GXV3615 Series Video & Audio Page ........................................................................................ 14GXV3615 Series Networking Page ±Assign an IP to GXV3615 ................................................... 15GXV3615W Wifi Page ±This page is only available for GXV3615W ........................................... 16GXV3615 Series DDNS Page..................................................................................................... 16GXV3615 Series SIP Page .........................................................................................................17GXV3615 Series Status Page......................................................................................................19GXV3615 Series User Management Page.................................................................................... 20GXV3615 Series Maintenance Page............................................................................................ 20GXV3615 Series SMTP Page..................................................................................................... 21GXV3615 Series FTP Page ........................................................................................................ 22GXV3615 Series Motion Detection Page..................................................................................... 22GXV3615 Series System Log..................................................................................................... 24FAQ................................................................................................................................................. 25Compliance...................................................................................................................................... 29
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page4of 30 Grandstream Networks, Inc. 11/29/10WelcomeThe GXV3615 Series is a next generation IP camera for remote monitoring and surveillance over your LAN or internet. The GXV3615 Series combines best in class IP video technology and SIP protoc ols for a robust IP s urveillance solution. The product features H.264 video streams with up to 30 frames per sec ond in full D1, delivering rich image clarity at rapid transmission rates. Integrated SIP can pass alarms to the PSTN, mobile phones, SIP IP phones, SIP videophones and enables 2-way VoIP communication. The GXV3615 series also support PoE( GXV3615 only) or W IFI (GXV3615W only) .The GXV3615 Series ensures ease of use, integration and deployment with a m ultilingual graphic al user interfac e. The GXV3615 Series can be quickly installed and connected to yourQHWZRUNDQGDFFHVVHGIURPDQ\ZKHUHRYHUWKHLQWHUQHW*UDQGVWUHDP¶VIOH[LEOHYLGHRmanagement s oftware enables users to monitor multiple environments in one easy to use application. The intuitive web interface lets users easily access, manage, view and record live video streams from the device.The GXV3615 Series is a powerful solution for small to medium sized offices, homes and storage facilities looking to s afeguard their valuables.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page5of 30 Grandstream Networks, Inc. 11/29/10Package ContentsItems in the package:xGXV3615 / GXV3615W IP Camerax12V DC power AdapterxMount StandxEthernet CablexQuick installation guideProduct OverviewGXV3615 s eries includes 2 models: GXV3615 and GXV3615WGXV3615 Series Overview
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page6of 30 Grandstream Networks, Inc. 11/29/10GXV3615 Series Front PanelSpeaker±GXV3615 built-in speakerStatus Indicator ±Red when power up / Green when ready.Microphone±GXV3615 built-in microphoneGXV3615 Series Back PanelNETWORK ±10/100 Switch LAN port for connecting to Ethernet. The indicator will be steady for connection and flashing for network activity.DC 12V ±12V DC power jack; UL Certified.RESET ±Press the Reset button for 6 seconds to Mounting Socket ±This is used for mounting GXV3615GXV3615 Series Sample Connection DiagramGXV3615 Series Key Features
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page7of 30 Grandstream Networks, Inc. 11/29/10The table below lists the key features the GXV3615 Series.Features GXV3615 GXV3615WImage Sensor 1/4´, CMOS, 680H x 512V pixel resolution, exceptionally low noise levels and low-light sensitivity achieve superior resolution at CCDimage qualityLens Type 1/4´, M12, f=4.50mm, F1.5, FOV=64°Minimum Illumination 0.05LuxVideo Compression H.264, JPEG, Motion JPEGMax Video Resolution 640x480, 480x272, 320x240, 256x192, 160x112;704x576, 352x288, 176x144;704x480, 352x240, 176x112Pixel Dynamic R ange 82dBMax Frame Rate in Max30fpsVideo Bit Rate 16 Kbps ±2 MbpsAudio Input Built-in MicrophoneAudio Output Built-in SpeakerAudio Compression G.711, G726Embedded Analytics Motion Detection (up to 16 target areas), video loss (pending)Video Management SystemONVIF compliant, HTTP API for advanced integrationPre-/post alarm buffer 24MBSnaps hots Trigger upon events, send via email/FTPNetwork Protocol TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS,SMTP, FTP, NTPNetwork Port 10M/100M auto-sensing, RJ45Multi-streaming-ratefor Preview and RecordingYesSecurity HTTPS, passwordPower over Ethernet (PoE)Standard, IEEE 802.3af Class 3 N/AWi-Fi (802.11b/g/n) N/A YesSIP/VoIP Support Yes, Voice & Video-over-IPWeight 0.128kgTemperature / Humidity 0°C ±45°C (32°F±113°F)Humid ity 10±90% RH (non±condensing)Power Output: 12VDC/0.5A; Input: 100±240VAC, 50±60HzCompliance FCC, CE, C-tick,RF,ERC70-03,15.105Please see page 29 for compliance detail.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page8of 30 Grandstream Networks, Inc. 11/29/10GXV3615 Lens SpecificationParameters GXV3615 / GXV3615WLens Mount M12Lens Form at ´Focal Length 4.5 mm$SHUWXUH'I¶1.5View Angle 64Size(Diameter x Length 1 x Length 2)14x12.91mm
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page9of 30 Grandstream Networks, Inc. 11/29/10Installation GuideMinimum Recommended System Requirement xWindows 2000 Server Professional, Windows XP, Windows Vista.xCPU: Intel Pentium 4 or higher, 2 GHz.xRAM: 1 GB (4 GB recommended for larger systems).xSupport for DirectX 8.0 and above..Connect your GXV3615 SeriesUsing the Power adapter as power supplyxConnect an RJ-45 cable to the NETWORK port of the GXV3615.xConnect the other end of the R J-45 cable to your network or PC .xConnect the power s upply to the DC 12V power jack on the back of the GXV3615.Using PoE as power supply: (Not applicable on GXV3615W)xConnect an RJ-45 to the NETWORK port of GXV3615.NOTE: If you are going to connect the device to a hub/switch/router, please us e a straight-through cable. A cross over cable should be used if you are going to connect the device directly to a PC.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page10of 30 Grandstream Networks, Inc. 11/29/10Configuring the GXV3615 Series via Web BrowserThe GXV3615¶Vem bedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow you to configure your IP c amera through Microsoft Internet Explorer.Access GXV3615 Series Web Configuration MenuConnect the Camera to DHCP server.1. Navigate your browser to: http://www.grandstream.com/support/gxv_series_surveillance/general/resources/gs_search.zip2. Run the Grandstream GS_Search tool, that you just downloaded.3. Click on button in order to begin device detection4. The detected devic es will appear in the O utput field5. Start Internet Explorer on your computer.6. Enter device IP in the address bar of the browser.7. Enter the administrator user name and password to access the Web C onfiguration Interface8. The default user name and password are both set to admin.9. ,(ZLOOLQGLFDWHWKDW³7KLVZHEVLWHZDQWVWRLQVWDOOWKHIROORZLQJDGG-on: µ*69LHZHU;FDE¶IURPµ*UDQGVWUHDP1HWZRUNV,QF¶´,QVWDOOWKLVDGG-on by following the instructions in IE.10. You will s ee the home page.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page11of 30 Grandstream Networks, Inc. 11/29/10Connect to the Camera using Static IP.If the camera does not get response from DHCP server after 3 minutes, it can be accessed bythe default IP 192.168.1.168.1. Connect your PC to the same network as the GXV3615.2. Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure the s ubnet mask to 255.255.255.0.3. Make sure that the device is turned on and connected to the network.4. Start Internet Explorer on your computer.5. Enter 192.168.1.168 in the address bar of the browser.6. Enter the administrator user name and password to access the Web Configuration Interface7. The default user name and password are both set to admin.8. ,(ZLOOLQGLFDWHWKDW³7KLVZHEVLWHZDQWVWRLQVWDOO the following add-on: µ*69LHZHU;FDE¶IURPµ*UDQGVWUHDP1HWZRUNV,QF¶´,QVWDOOWKLVDGG-on by following the instructions in IE.9. You will s ee the home page.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page12of 30 Grandstream Networks, Inc. 11/29/10GXV3615 Series Home Web PageFigure1: Home web page of GXV3615Items on GXV3615 Home Page1 Motion Detection If the motion detection alarm is triggered, the indicator will flash red. Click on the indicator to turn off the alarm.2 Alarm Event If an alarm event is triggered, the indicator will flash red. Click on the indicator to turn off the alarm.3LanguageAllow to switch between Englis h and Chines e4 Control Console PTZ C onsole c ontroller. PTZ device needs to be c onnected. 5 ZOOM NOTE: GXV3615 does not support zoom6 FOCUS Adjusts the focus of images.7Default Click this option to reset the video brightness, contrast, and saturation to their factory default c onfiguration.8 SPEED Adjusts the rotation speed of the console.9 BRIGHTNESS Adjusts the image brightness.10 CONTRAST Adjusts the image c ontrast.11 SATURATION Adjusts the image s aturation.1213View Si zePlayResize the image to fit into the window panel in the home scream.Plays/Stops the video.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page13of 30 Grandstream Networks, Inc. 11/29/1014 Capture Captures the image dis played and saves it to C:\GS_Capture(default directory).15 Record Records the video and saves it to C:\GS_Record (default directory).16 Sound Off/On Toggles the s ound On or Off.17 Talk Establishes two-way audio.18 Playback Replays the saved video.19 Config Configures the Save Location for captured images and recorded videos.GXV3615 Series System PageThis page allows you to configure the system settings on GXV3615.Current System Time - displays the current date and time (24h clock). Set the System TimeUpdate via NTP Server- the camera will obtain the time from an NTP server Specify the NTP server's IP address or host name. And you can select your time zone from the drop-down list or define your own time zone setting. NOTE: If using a host name for the NTP server, a DNS server must be configured under Basic Settings ->Networking.Synchronize with Local Computer - sets the time from the clock on your computer.Set the Time Manually - this option allows you to manually set the time and date. OSD Date Format - set the format of date on OSDDevice Name Setting -This field lets you configure the name of the GXV3615, which helps GSurf and GS_NVR to ind entify the device when using G S_Search to search all the
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page14of 30 Grandstream Networks, Inc. 11/29/10Grandstream network cameras or digit video cameras in the sam e subnet.GXV3615 Series Video & Audio PageOn Screen Display (OSD) SettingsOSD Time/ Text ±The time stamp and c hannel name displayed on the screen.Video SettingsPreferred Video Codec ±The GXV3615 supports the H.264 video codec.Resolution ±The higher the resolution is, the better the video quality is, and higher bandwidth is required. Low -----------------------ÆHigh R esolution QCIF CIF 2CIF D1 Bit Rate ±The number of bits that are conveyed or processed per unit of time.Maximum Fram e Rate ±The video frame rate is adjustable based on network conditions. Increasing the frame rate will increase the amount of data significantly therefore c onsuming m ore bandwidth.Video will be impaired due to packet loss when there is insufficient bandwidth.Bit Rate Control ±Variable Bit rate (VBR) and Constant Bit Rate (CBR).Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time segment. VBR produces a better quality-to-space ratio. The bits available are used to enable more flexibly and encode sound or video data more accurately, with fewer bits used in less demanding passages and more bits used in difficult-to-enc ode passages.Constant Bit Rate -,I&%5LVVHOHFWHGWKHFRGHF¶VRXWSXWGDWDLVFRQVWDQWUHJDUGOHVVRIWKHLQSXWGDWD7KHRXWSXWELWUDWHLVGHILQHGLQ³%LWUDWH´CBR is us eful for streaming m ultimedia content on limited capacity channels. It is easier to calculate required bandw idth as well as the required storage space using CBR.I-frame Interval ±While streaming video over a network, com pression technologies are used
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page15of 30 Grandstream Networks, Inc. 11/29/10to show the increm ental difference between each fram e. I-fram es are used to help keep the video looking norm al. When intervals are shorter, the video quality is higher but uses more bandwidth.NOTE: The users might need to configure the Primary Stream and Secondary Streamproperly. Sometimes, the us er might like to watc h the live video stream from the web GUI in low resolution mode while recording a copy via GSurf/GS_NVR in high resolution due to the limitation of internet bandw idth. In this case, for example, prim ary stream can be c onfigured to have better res olution, and then the users can use primary stream to record while w atching secondary video streams. Audio SettingsPreferred Audio Codec ±The GXV3615supports up to 3 different Vocoder types, a-law (PCMA), u-law (PCMU) and G.726.The audio can also be turned off by VZLWFKLQJWKHVHWWLQJWR³'LVDEOHG´Audio Compression ±Audio compression is a form of data compression designed to reduce the size of audio files. Usually, the higher the audio compression is, the better the audio quality is.Microphone Volumne ±Adjust the volume of build-in microphone.Speaker Volumne ±Adjust the volume of build-in speaker.GXV3615 Series Networking Page ±Assign an IP to GXV3615GXV3615 s upports IP version 4. The IP address can set autom atically via DHCP, or a static IP address can be set manually. To m ake GXV3615w ork properly, the user needs to s et the DNS c onfiguration properly. For s ecurity purposes, the user can als o assign the GXV3615 anHTTP Port other than 80.IP Address ConfigurationThe GXV3615 operates in two modes:Dynamically Assigned via DHCP ±all the field values for the Static IP mode are not us ed. The GXV3615 acquires its IP address from thefirst DHCP server it discovers on its LAN. Statically Configured as ±configures all of the following fields: IP address, Subnet Mas k, Default Gateway IP address, DNS Server 1 (primary), DNS Server 2 (secondary). These fields are set to zero by default. Static IP
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page16of 30 Grandstream Networks, Inc. 11/29/10addresses are recommended for the G XV3615DNS Configuration There are two m ethods of DNS configuration on the GXV3615:1. The GXV3615 can obtain the DNS server automatically2. Users can configure their own preferred DNS serverHTTP Port The GXV3615 supports user configured http ports. If the HTTP port is changed, the port number is needed to access the web GUI, for instance: http://192.168.1.168:8080.NOTE: If the HTTP Port is 80, when you add this device to GSurf or GS_NVR, the RTSP port is 554. If the HTTP Port is changed, when you add this device to GSurf or GS_NVR, please make sure the RTSP port num ber equals HTTP Port plus 2000. GXV3615W Wifi Page ±This page is only available for GXV3615WEnable Wifi ±Checked to enable WifiSSID ±Clic k on Sc an to view available network. Choos e a network and Click on Select to confirm.Security Mode ±Choose associated Security mode.GXV3615 Series DDNS PageDynamic DNS provides devices that have a variable, often changing IP address with a w ell known hostname resolvable by network applications through standard DNS queries. Set up DDNS1. Apply for a domain name from your service provider.2. Login to the web configuration page, click Basic Settings >DDNS.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page17of 30 Grandstream Networks, Inc. 11/29/103. Enter the required information DDNS Active ±If you want to use DDNS, please set this field to ³(QDEOHG´ . DDNS ISP Type ±Select your DDNS ISP Type.Self-Define DDNS Address ±Self-define the DDNS server instead of using DDNS ISP Type. Site Name±The DD NS name for your device. DDNS Account/ DDNS Password ±The account and password from the DDNS Provider. STUN Server ±If the device is behind a router, a STUN server is needed to helppenetrate the NAT.4. Click Save to save the changes. You might need to reboot the device to apply all the changes.GXV3615 Series SIP PageThe GXV3615 has the ability to receive phone calls and m ake phone calls when an alarm event is triggered through m otion detection or alarm input. Register the GXV3615 to a SIP server to enable the product to m ake and receive phone calls. To m ake outgoing phone calls out, the user needs to configure the Phone List properly.Register GXV3615 to a SIP Server1. From the GXV3615 home page, click Basic Settings >SIP.2. Go to SIP Settings Ta b .3. General Phone Settings.Register ed ±The field s hows the registration status of the account with the SIP s erver. Unregister On Reboot ± ,ILW¶VFKHFNHGWKH6,3XVHU¶VUHJLVWUDWLRQLQIRUP DWLRQZLO l becleared from the server when the phone reboots.4. Enter the required information.Account Name ±The field c onfigures the SIP account name.SIP Server ± 7KH6,36HUYHU¶V,3DGGUHVVRU'RPDLQQDPHSURYLGHGE\\RXUVHUYLFHprovider.Outbound Proxy ±The IP address or Domain name of the Outbound Proxy, Media Gateway, or Session Border C ontroller. Used for firewall or NAT penetration in different network environments. If the system detects a symmetric NAT, STUN will not work. ONLY outbound proxies can provide a solution for a symmetric NAT.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page18of 30 Grandstream Networks, Inc. 11/29/10SIP User ID ±User account information provided by your service provider (ITSP); this is either an actual phone number or is formatted like one.Authenticate ID ±The SIP service VXEVFULEHU¶V$XWKHQWLFDWH,'XVHGfor authentic ation. It can be identical to or different from the SIP User ID.Authenticate Password ±The SIP VHUYLFHVXEVFULEHU¶VDFFRXQWpassword for the GXV to register to the SIP server of the ITSP.STUN Server ±If the device is behind a router, a STUN server is needed to help penetrate the NAT.Stream ±To choose between Primary and Secondary stream.Preferred Vocoder ±To choose different Vocoder type.Registration Expiration ±This parameter allows users to specify the time frequenc y (in minutes) in which the GXV refreshes its registration with the specified registrar. The default interval is 60 minutes.Local SIP Port ±This parameter defines the local SIP port used to listen and transmit. The default value is 5060.Local RTP Port ±This parameter defines the local RTP-RTCP port pair that is used to listen and transmit. The default value is 5004.5. Clic k Save to save all the c hanges. You need to restart the device to apply all changes. Configure Phone ListTo make sure the GXV3615 can make phone calls to the number you preferred w hen alarm is triggered. You need to add num ber to the phone list. Steps to add phone number: 1. From the GXV3615 home page, click Basic Settings >SIP.2. Go to Phone List Tab .3. Enter the Phone number and name, click Add a Number to save all the changes.4. Numbers added to the s ystem will be listed in this page.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page19of 30 Grandstream Networks, Inc. 11/29/10NOTE: With current firmware, only the first phone number in the list will be called when an alarm is triggered. GXV3615 Series Status PageSystem StatisticsSystem Statistics lists hardware and software information, for example, the part number, the software version, about the GXV3615.Hardware Version ±This field contains the producW¶VKDUGZDUH information.Part Number ±This field contains the product part number information.Bootloader Version ±Bootloader c ode version number.Core Version ±Core code version number.Base Version ±Base code version number.Firmware Version ±Firmware c ode version num ber.System Up Tim e Since ±This field shows the system up tim e sinc e the last reboot.Network StatusMAC Address ±The device ID, in HEXADECIMAL format.LAN IP Address ±This field shows the LAN IP address of the GXV3615.LAN Subnet Mask ±This field shows the LAN subnet mas k of the GXV3615.LAN Default Gateway ±This field shows the LAN default gateway of the GXV3615.Available phone numbers
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page20of 30 Grandstream Networks, Inc. 11/29/10DDNS Status ±This field shows the status of DDNS.Camera TypeThis section shows the Lens inform ation of GXV3615. The Lens type information contains the brand nam e, the s ize of image sensor, the resolution and so on.GXV3615 Series User Management PageAll current users will be list in the User List section of this page. You can also add and rem ove users here. Existing User Name ±The field lists all of the current users. You can insert or remove users from the list by click on the Add or Update or Delete button. User Name / Password ±The user name and password required to login.Privilege ±The privilege for the user to access to configuration page.Allow Anonymous Login ± ,Iµ$OORZ$QRQ\PRXV/RJLQ¶is set to Yes, no user name and password are required to login to the GXV3615 web configuration pages. If you login anonymously, you will not be able to change any settings. GXV3615 Series Maintenance PageServer Maintenance Restart ±Click this button to restart the GXV3615.Restore ±Click this button to perform a partial factory reset (The IP address will not be cleared) .Firmware Upgrade and Provisioning Items
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page21of 30 Grandstream Networks, Inc. 11/29/10Upgrade via ±This field lets you choose the firmware upgrade method. The GXV3615 supports HTTP, HTTPS and TFTP.Firmware Server Path ±The IP address or dom ain name of the firmware server (the location of the firmware files) .Automatic Upgrade Interval ±Enter the frequenc y (in minutes) in which the HTTP/HTTPS/TFTP server will be checked for new firmware upgrades or configuration changes.Automatic Upgrade ± 7KHGHIDXOWVHWWLQJLV³1R´& KRRVH³<HV´WRHQDEOHDXtomatic. +773+77367)73XSJUDGHDQGSURYLVLRQLQJ  :KHQVHWWR³1R´WKH,3& DPHUDZLOORQO\perform a HTTP/HTTPS/TFTP upgrade and perform a configuration chec k once during the boot process.Performing a firmware upgrade:1. Download the firmware package from http://www.grandstream.com/firmware.html.2. Unzip the firmware pac kage and copy the files to the firmware upgrade server directory. Upgrades are supported via TFTP, HTTP and HTTPS.3. Log in to the M aintenance page of the GXV3615. Select the s erver type from the GURSGRZQOLVWXQGHUWKH³8SJUDGH9LD´ILHOG  (QWHU\RXUVHUYHU¶VURRWGLUHFWRU\LQWKH³)LUPZDUH6HUYHU3DWK´ILHOG4. Reboot the GXV3615 to begin the firmware upgrade process.GXV3615 Series SMTP PageThe SMTP server is used to send out emails when an alarm event or motion detection is triggered. The SMTP settings must be c onfigured to make sure the alarm em ail is sent out properly.SMTP Server SettingsEnable SMTP ±Checked to enable SMTPSMTP Server ±The IP or hostnam e of the SMTP server, for example, smtp.gmail.c om.SMTP Server Port ±The port of the SMTP server. The GXV3615 supports port 25 and SSL port 465, which is for SMTP with an encrypted connection.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page22of 30 Grandstream Networks, Inc. 11/29/10From E-Mail Address ±The email address that s ends out the alarm email(s).To E-Mail Address ±The em ail addresses that the alarm em ail(s) will be sent to. You can have up to 3 emails configured.User Name/ Password ±The user name and password required to log in to your SMTP server, for example, 123@gmail.com/123.SSL ±Checked if the SMTP server requires a secure connection.Test Email Account Settings ±Click the Test button to send a test email from the From E-Mail to the To E-Mail to m ake sure that SMTP is configured properly. If the receiver can get the test email, then the SMTP s ettings are ready to go. GXV3615 Series FTP PageThe FTP s erver is used to store video files if you configure the GXV3615 to rec ord video and upload it to the FTP server when an alarm event or motion detection is triggered.FTP SettingsEnable FTP ± 7KHGHIDXOWVHWWLQJLV³1R´LI\RXZDQWWKH*;93615 to upload the recorded YLGHRWRWKH)73VHUYHUZKHQDQDODUPLVWULJJHUHGVHWWKLVILHOGWR³<HV´FTP Server ±The IP address or hostnam e of the SMTP server, ie. ftp.m yserver.com.FTP Server Port ±The port that your FTP server is using.User Name / Password ±The us er name and password required to log into your FTP serverPath ±The directory in the FTP server where rec orded video will be uploaded.Test FTP Account Settings ±Clic k the Test button to upload a sample file to m ake sure that FTP is properly configured.GXV3615 Series Motion Detection PageThe GXV3615 supports Motion Detection. To utilize this feature, please follow the below steps: 1. Setup the motion detection monitored area. 2. Configure the motion detection time schedule.3. Configure alarm action properly.Setup Motion Detection Monitored Area
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page23of 30 Grandstream Networks, Inc. 11/29/10Enable Motion Detection ±If this option is selected, motion detection will be enabled. If something/somebody moves in the m otion detection region, an alarm will be triggered.Show Motion Detection Regions ±Ifthis option is selected, the motion detection regions will be displayed on the screen with a white border. To Edit a Monitored Area1. In the Select a Region dropdown list, select the region ID .2. Click Edit.3. Click on the video, drag and draw you preferred area.4. Set the Sensitivity. Click the Save button to save the sensitivity. NOTE:The Sensitivity value varies from 0 to 100. The larger the value is, the higher the sensitivity. 5. Click Save to save the settings.To Remove a Monitored Area1. In the Select a Region dropdown list, select the region you would like to remove.2. Click Remove.3. Click Save to save the changes.Configure Motion Detection & Alarm ActionsAn alarm action is what the GXV3615 is going to do when an alarm is triggered during the defined tim e period ±the time schedule. The GXV3615 allows multiple alarm actions. Button to save sensitivity onlyThe white border for Motion Detection RegionsNOTE: If Upload to Alarm centeris checked for Alarm Actions, the white border will flash red when a motion detection alarm is triggered.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page24of 30 Grandstream Networks, Inc. 11/29/10Configure Motion Detection Time Schedule This section allows you to configure the tim e during which the GXV3615 will m onitor the motion detection. The GXV3615 not only c an monitor your s ettings but also can take actions when the alarm is triggered. GXV3615 Series System LogThis page is used to set up the s ystem log server pat h and system log level. Onc e they are correctly configured, the device will send out system log messages to the system log server,which will help perform troubleshooting.Syslog Server ±The IP address or URL of System log server.Syslog Level ±Select the device to report the log level. Default is None. The level is one of Debug, Info, Warning or Error.Dropdown list for date Available time schedulesMonitored region
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page25of 30 Grandstream Networks, Inc. 11/29/10IP VIDEO SURVEILLANCEFAQ1. What is the default IP address of GXV3601/3501/3504?Prior to firmware version 1.0.3.9, the IP address of GXV3501/ 3504/ 3601/ 3611 is 192.168.1.168 at the factory default settings. You can perform a factory reset by pressing the RESET button on the device for 7 seconds. Starting from firmware version 1.0.3.9, the default IP c onfiguration is DHCP.2. Why can I not view the live video stream in Microsoft Internet Explorer?Please check whether the IE add-on is installed correctly. Once you log into the GXV3501/ 3504 / 3601 / 3615¶V ZHE LQWHUIDF H ,QWHUQHW ([SORUHU ZLOOLQGLFDWH WKDW ³7KLV  ZHEVLWH ZDQWV WR LQVWDOO WR IROORZLQJ DGG-RQ µ*69LHZHU FDE¶ IURPGrandstream 1HWZRUNV,QF´3OHDVHLQVWDOOWKLVDGG-on when prom pted by IE.3. How do you manually uninstall the Grandstream video viewer add-on for IE? Please follow thes e steps to uninstall the add -on: 1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory 2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_ w.dll, lik_Voic eEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system324. :K\FDQ¶W,access the GXV3501/ 3504/ 3601/ 3615 w eb configuration interface? Q 1: Is your internet service down? A 1: Connect a PC to the internet to test the connection.Q 2: Are the PC and the devic e in different subnets? A 2: Check the subnet mask and default gateway of the device and PC .Q 3: Is there a conflict with another IP address? A 3: Try to change the IP address of the device.Q 4: Has the HTTP port been changed? A 4: Contact the administrator of the device for mor e information.5. The GXV3501/ 3504/ 3601/ 3615 web configuration page is not displayed correctly in Internet Explorer 8?In IE8, Compatibility View might need to be enabled for the GXV3501/ 3504/ 3601 web configuration page to load properly. To enable compatibility view, open IE8, click Too ls ,Compatibility View Setting, and add the GXV3501/ 3504/ 3601 web configuration pages to the Compatibility View.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page26of 30 Grandstream Networks, Inc. 11/29/106. Why does IE indicate to install Grandstream Video View er add-on after a firmware upgrade? The add-on was properly installed before the firmware upgrade process.New firmware will often upgrade the add-on as well. To watch the live video stream, you must install the newest version of the add-on. 7. How do you watch secondary video stream? Login to the home page of the GXV3501/ 3504/ 3601/ 3615 web GUI, click Play to watch the video stream. To watch a secondary video stream, right click on the video, and select Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you c annot see the video stream.8. Why is audio missing from the recorded video when an alarm is triggered?Please double check whether the device has an audio input connected. The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN port for an audio input. The GXV3601 has a built-in microphone and one MIC IN port for audio inputs. 9. What is DDNS? Is it important for IP surveillance product to have DDNS support?DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP network camera that has DDNS support for dynam ic IP addresses. Chances are that the network has a dynamic IP address (which changes with every log on). A ''16VHUYLFHPDNHVVXUHWKDWWKHFDPHUD¶V,3DGGUHVVDOZD\VPDWFKHVXSWRWKHFXUUHQWserver address. DDNS also allows for a website to be linked to the IP camera that is constantly updated with the c orrect inf ormation and has a reliable feed.10. Why is Windows Media Player unable to play the recorded videos files?The GXV3501/3601/3504 all use the H.264 video codec. Windows Media Player may lack the proper H.264 decoder to play the recorded video. Please downloa d the Microsoft FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.11. Alarm Triggered Events do not work in GSurf.Please double check the Alarm Action on your GXV3501/ 3504/ 3601. Login to the web GUI of the GXV3501/ 3504/ 3601, go to the Motion Detection or Alarm Ev ents page, and make sure option Upload to Alarm Center is checked. 12. It is recommended that you save your video files in different directories when using GSurf and GS_NVR. GSurf and GS_NVR are different programs that have the ability to delete recorded video files. It is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep. 13. How can I use a cell phone to watch the GXV3501/ 3504/ 3601/ 3615 video stream?
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page27of 30 Grandstream Networks, Inc. 11/29/10You must set the video resolution to QCIF to watch the GXV3501/3504 /3601 video stream from a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality. 14. :K\GRHVQ¶WWKH,3DGGUHVVRIWKHGHYLFHUHVHWZKHQ,FOLFNWKH³5HVWRUH´EXWWRQRQthe Maintenance page?The GXV3501 /3504 /3601 could be installed in areas that are not easy to access. For example, it could be installed on the roof of a building or the ceiling of an office. This makes LWGLIILFXOWWRUHLQVWDOOWKHGHYLFHWKHUHIRUHWKH³5HVWRUH´IXQFWLRQZLOOQRWFOHDUWKH,3DGGUHVV Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory res et of all parameters (including the IP address).15. :K\FDQ¶WWKHOLYHYLGHRVWUHDPEHYLHZHGXVLQJDPRELOHSKRQHRU*6XUIDIWHUchanging the HTTP Port of the device?Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port num ber. For example, if the HTTP port is 88, then the RTSP port of the device that you configured on GSurf / mobile phone should be 2088. 16. Some notes on using SD cards / USB drives.1. The GXV3501/ 3504/ 3601 only supports FAT32 formatted USB drives2. The GXV3501/ 3504/ 3601 support SD and SDHC3. It takes 10-15 seconds to read SDHC and USB drives with large memory capacities. Please wait 15 seconds to unplug the SD/USB drive after you plug them into the device.4. If there are many files (ie. 1800 or more im age batch files) on the SD/USB drive, it can take up to 5 minutes to read them. Please do not refresh the web interface at this time as the GXV3501/3504 will restart reading the SD/USB drive. Grandstream is currently working on a fix for this issue. 5. Why is there a black / flashing bar at the bottom of the video feed?This can occur if the GXV3501 /3504 does not rec ognize the standard of the connected camera. If you experience this issue, please restart the GXV3501 /3504. The GXV3501 /3504 will detect the standard of the connected camera and use it when the GXV3501 /3504 boots up. To avoid this make sure to connect analog cameras before booting up the GXV3501 /3504. 6. Port forwardingTwo ports must be forwarded on your router to watch video from a GXV3501 /3504 /3601/3611/ 3615 that is located on a private network from a PC in a public network. The web port (HTTP) and the RTSP port. Please make note that the RTSP port number changes according to the web port. If the web port is 80, then the RTSP port is 554. If the web port is not 80, then the RTSP port equals the web port +2000. For example, if the web port is 88, then the RTSP port will be 2088.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page28of 30 Grandstream Networks, Inc. 11/29/107. Tested PC display adapters.Display Adapter Test ResultSiS 650/651/740/661 FX/741/760 Series Works normallyIntel(R) 82945R Express Chipset FamilyWorks normallyVIA/S3G UniChrome Pro IGP Works normallyNIVDIA Geforce 7300GS Works normallySiS 661FX Works normallySiS Mirage Graphics Works normallySiS 661 Series Works normallyIntel(R) G33/G31 Express Works normallySiS Mirage3 Graphics Works normallySiS 661FX/GX Mirage Graphics Works normallyS3 Graphics ProSavageDDR(Micros oft Corporation)Works normallyXGI Velari Z7/Z9/Z9S V1.08.12 There is some delay when playing videos. Intel 965 Express Chipset FamilyWorks normallyATI Mobility Radeon X1300 Works normallyIntel( R ) G45/G43 Express Chipset Works normallyMobile Intel 965 Express Chipset FamilyWorks normallyMobile Intel(R) 4 Series Express Chipset FamilyWorks normallyMobile Intel® 945GM Express Chipset FamilyWorks normallyMobile intel® 915GM/GMS, 910GML Express Chipset FamilyWorks normallyIntel® G45/G43 Express Chips et Works normallyATI Technologies, RAGE XL PCI This display adapter cannot display videos.
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page29of 30 Grandstream Networks, Inc. 11/29/10ComplianceThis device complies with Part 15 of the FCC Rules. operation is subject to the following two conditions :(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation . Any change on equipment without the permission of manufacturer could voild user's authority to operate the equipmet. Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.FCC 15.105 Class B For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual: Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: üReorient or relocate the receiving antenna.üIncrease the separation between the equipment and receiver.üConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.üConsult the dealer or an experienced radio/TV technician for help.Hereby,Grandstream Networks,Inc. declares that this IP Camera is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. ERC7 0-03National Restrictions ERC/REC 70-03Frequency bband Country Implementation Reason/remark Band A WWideband Data Transmission ssystems 2400.0--2483.5 MMHz France Limited implementation Outdoor use limited to 10 mW e.i.r.p. within the band 24542483.5 MHz. Military Radiolocation use. Refarming of the 2.4 GHz has been ongoing in recent years to allow current relaxed regulation. Full implementation planned 2012Italy For private use, a general authorisation is required if WAS/RLAN¶s are used outside own premises. For public use, a general authorisation is requiredNorway Implemented This subsection does not apply for the geographical area within aradius of 20 km
GXV3615 IP Camera SeriesFirmware 1.0.4.8 Page30of 30 Grandstream Networks, Inc. 11/29/10from the centre of Ny-Ålesund Russian Federation Limited implementation 1. SRD with FHSS modulation 1.1. Maximum 2.5 mW e.i.r.p. 1.2. Maximum 100 mW e.i.r.p. Permitted for use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry information for automated monitoring and resources accounting systems. Permitted to use SRD for other purposes for outdoor applications only when the installation height is not exceeding 10 m above the ground surface. 1.3.Maximum 100 mW e.i.r.p. Indoor applications 2. SRD with DSSS and other than FHSS wwideband modulation 2.1. Maximum mean e.i.r.p. density is 2 mW/MHz. Maximum 100 mW e.i.r.p. 2.2. Maximum mean e.i.r.p. density is 20 mW/MHz. Maximum 100 mW e.i.r.p. Permitted to use SRD for outdoor applications only for purposes of gathering telemetry information for automated monitoring and resources accounting systems or security systems. 2.3. Maximum mean e.i.r.p. density is 10 mW/MHz. Maximum 100 mW e.i.r.p. Indoor applications Ukraine Limited implementation e.i.r.p. 100 mW with built-in antenna with amplification factor up to 6 dBi
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

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