Grandstream Networks GXV3615W IP CAMERA User Manual The antenna

Grandstream Networks, Inc IP CAMERA The antenna

Users Manual

Grandstream Networks, Inc.
GXV3615 Series User Manual
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page2of 30
Grandstream Networks, Inc. 11/29/10
Safety Instructions
These instructions are intended to assist users with the operation of the GXV3615 and also to
instruct on how to avoid dangerous situations or damage to the device.
Warnings: Serious injury or death may be caused if any of the warnings below are neglected.
Cautions: Injury or damage to the equipment may occur if any of the following caution
messages are neglected.
Warnings Follow these safeguards to prevent
serious injury or death.
Cautions Follow these precautions to
prevent potential injury or material
damage.
Warnings:
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with DC 12V according to the IEC60950-1 standard. Please refer to the technical
specifications for more details.
Do not use a third-party power adapter or power cord
When the device is installed on the wall or c eiling, make sure that it is firm ly attached.
Notice
˖
Make sure that the power supply voltage is correct before using the cam era.
Do not drop the device or expose it to physical shock.
Do not expos e the device to tem peratures outside the range of -10 oC to +60oC when the
device is in operation.
Do not expos e the device to damp/w et conditions or high electromagnetism radiation.
To avoid heat accumulation, make sure that your operating environment has proper
ventilation.
Do not attempt to open, disassemble, or modify the device
A few parts (e.g. electrolytic capacitor) of the equipm ent s hall be replaced regularly according
to their average life tim e. The average life time varies from the differences b etween operating
environments and usage history. Regular m aintenance checks are recommended for all
users. Pleas e contact your dealer for more details.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page3of 30
Grandstream Networks, Inc. 11/29/10
Contents
Welcome............................................................................................................................................ 1
Package Contents................................................................................................................................ 5
Product Overview ............................................................................................................................... 5
GXV3615 Series Overview..........................................................................................................5
GXV3615 Series Front Panel........................................................................................................ 6
GXV3615 Series Back Panel........................................................................................................ 6
GXV3615 Series Sample Connection Diagram.............................................................................. 6
GXV3615 Series Key Features.....................................................................................................6
GXV3615 Lens Specification ....................................................................................................... 8
Minimum Recommended System Requirement.............................................................................. 9
Connect your GXV3615 Series..................................................................................................... 9
Configuring the GXV3615 Series via Web Browser ............................................................................ 10
Access GXV3615 Series Web Configuration Menu ...................................................................... 10
Connect the Camera to DHCP server........................................................................................... 10
Connect to the Camera using Static IP. .........................................................................................11
GXV3615 Series Home Web Page.............................................................................................. 12
GXV3615 Series System Page.................................................................................................... 13
GXV3615 Series Video & Audio Page ........................................................................................ 14
GXV3615 Series Networking Page ±Assign an IP to GXV3615 ................................................... 15
GXV3615W Wifi Page ±This page is only available for GXV3615W ........................................... 16
GXV3615 Series DDNS Page..................................................................................................... 16
GXV3615 Series SIP Page .........................................................................................................17
GXV3615 Series Status Page......................................................................................................19
GXV3615 Series User Management Page.................................................................................... 20
GXV3615 Series Maintenance Page............................................................................................ 20
GXV3615 Series SMTP Page..................................................................................................... 21
GXV3615 Series FTP Page ........................................................................................................ 22
GXV3615 Series Motion Detection Page..................................................................................... 22
GXV3615 Series System Log..................................................................................................... 24
FAQ................................................................................................................................................. 25
Compliance...................................................................................................................................... 29
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page4of 30
Grandstream Networks, Inc. 11/29/10
Welcome
The GXV3615 Series is a next generation IP camera for remote monitoring and surveillance
over your LAN or internet.
The GXV3615 Series combines best in class IP video technology and SIP protoc ols for a
robust IP s urveillance solution. The product features H.264 video streams with up to 30
frames per sec ond in full D1, delivering rich image clarity at rapid transmission rates.
Integrated SIP can pass alarms to the PSTN, mobile phones, SIP IP phones, SIP
videophones and enables 2-way VoIP communication. The GXV3615 series also support
PoE( GXV3615 only) or W IFI (GXV3615W only) .
The GXV3615 Series ensures ease of use, integration and deployment with a m ultilingual
graphic al user interfac e. The GXV3615 Series can be quickly installed and connected to your
QHWZRUNDQGDFFHVVHGIURPDQ\ZKHUHRYHUWKHLQWHUQHW*UDQGVWUHDP¶VIOH[LEOHYLGHR
management s oftware enables users to monitor multiple environments in one easy to use
application. The intuitive web interface lets users easily access, manage, view and record live
video streams from the device.
The GXV3615 Series is a powerful solution for small to medium sized offices, homes and
storage facilities looking to s afeguard their valuables.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page5of 30
Grandstream Networks, Inc. 11/29/10
Package Contents
Items in the package:
xGXV3615 / GXV3615W IP Camera
x12V DC power Adapter
xMount Stand
xEthernet Cable
xQuick installation guide
Product Overview
GXV3615 s eries includes 2 models: GXV3615 and GXV3615W
GXV3615 Series Overview
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page6of 30
Grandstream Networks, Inc. 11/29/10
GXV3615 Series Front Panel
Speaker±GXV3615 built-in speaker
Status Indicator ±Red when power up / Green when
ready.
Microphone±GXV3615 built-in microphone
GXV3615 Series Back Panel
NETWORK ±10/100 Switch LAN port for
connecting to Ethernet. The indicator will be
steady for connection and flashing for network
activity.
DC 12V ±12V DC power jack; UL Certified.
RESET ±Press the Reset button for 6 seconds to
Mounting Socket ±This is used for mounting
GXV3615
GXV3615 Series Sample Connection Diagram
GXV3615 Series Key Features
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page7of 30
Grandstream Networks, Inc. 11/29/10
The table below lists the key features the GXV3615 Series.
Features GXV3615 GXV3615W
Image Sensor 1/4´, CMOS, 680H x 512V pixel resolution, exceptionally low noise
levels and low-light sensitivity achieve superior resolution at CCD
image quality
Lens Type 1/4´, M12, f=4.50mm, F1.5, FOV=64°
Minimum Illumination 0.05Lux
Video Compression H.264, JPEG, Motion JPEG
Max Video Resolution 640x480, 480x272, 320x240, 256x192, 160x112;
704x576, 352x288, 176x144;
704x480, 352x240, 176x112
Pixel Dynamic R ange 82dB
Max Frame Rate in
Max
30fps
Video Bit Rate 16 Kbps ±2 Mbps
Audio Input Built-in Microphone
Audio Output Built-in Speaker
Audio Compression G.711, G726
Embedded Anal
y
tics Motion Detection (up to 16 target areas), video loss (pending)
Video Management
S
y
stem
ONVIF compliant, HTTP API for advanced integration
Pre-/post alarm buffer 24MB
Snaps hots Trigger upon events, send via email/FTP
Network Protocol TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS,
SMTP, FTP, NTP
Network Port 10M/100M auto-sensing, RJ45
Multi-streaming-rate
for Preview and
Recording
Yes
Security HTTPS, password
Power over Ethernet
(PoE)
Standard, IEEE 802.3af Class 3 N/A
Wi-Fi (802.11b/g/n) N/A Yes
SIP/VoIP Support Yes, Voice & Video-over-IP
Wei
g
ht 0.128kg
Temperature / Humidity 0°C ±45°C (32°F±113°F)
Humid ity 10±90% RH (non±condensing)
Power Output: 12VDC/0.5A; Input: 100±240VAC, 50±60Hz
Compliance FCC, CE, C-tick,RF,ERC70-03,15.105
Please see page 29 for compliance detail.
GXV3615 IP Camera Series
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GXV3615 Lens Specification
Parameters GXV3615 / GXV3615W
Lens Mount M12
Lens Form at ´
Focal Len
g
th 4.5 mm
$SHUWXUH
'I¶
1.5
View An
g
le 64
Size
(Diameter x Length 1 x Length
2)
14x12.91mm
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page9of 30
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Installation Guide
Minimum Recommended System Requirement
xWindows 2000 Server Professional, Windows XP, Windows Vista.
xCPU: Intel Pentium 4 or higher, 2 GHz.
xRAM: 1 GB (4 GB recommended for larger systems).
xSupport for DirectX 8.0 and above.
.
Connect your GXV3615 Series
Using the Power adapter as power supply
xConnect an RJ-45 cable to the NETWORK port of the GXV3615.
xConnect the other end of the R J-45 cable to your network or PC .
xConnect the power s upply to the DC 12V power jack on the back of the GXV3615.
Using PoE as power supply: (Not applicable on GXV3615W)
xConnect an RJ-45 to the NETWORK port of GXV3615.
NOTE: If you are going to connect the device to a hub/switch/router, please us e a
straight-through cable. A cross over cable should be used if you are going to connect the
device directly to a PC.
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Configuring the GXV3615 Series via Web Browser
The GXV3615¶Vem bedded Web server responds to HTTP/HTTPS GET/POST requests.
Embedded HTML pages allow you to configure your IP c amera through Microsoft Internet
Explorer.
Access GXV3615 Series Web Configuration Menu
Connect the Camera to DHCP server.
1. Navigate your browser to:
http://www.grandstream.com/support/gxv_series_surveillance/general/resources/gs_
search.zip
2. Run the Grandstream GS_Search tool, that you just downloaded.
3. Click on button in order to begin device detection
4. The detected devic es will appear in the O utput field
5. Start Internet Explorer on your computer.
6. Enter device IP in the address bar of the browser.
7. Enter the administrator user name and password to access the Web C onfiguration
Interface
8. The default user name and password are both set to admin.
9. ,(ZLOOLQGLFDWHWKDW³7KLVZHEVLWHZDQWVWRLQVWDOOWKHIROORZLQJDGG-on:
µ*69LHZHU;FDEIURPµ*UDQGVWUHDP1HWZRUNV,QF´,QVWDOOWKLVDGG-on by following
the instructions in IE.
10. You will s ee the home page.
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Connect to the Camera using Static IP.
If the camera does not get response from DHCP server after 3 minutes, it can be accessed by
the default IP 192.168.1.168.
1. Connect your PC to the same network as the GXV3615.
2. Configure the IP address of your PC to: 192.168.1.XXX (1<XXX<255) and configure
the s ubnet mask to 255.255.255.0.
3. Make sure that the device is turned on and connected to the network.
4. Start Internet Explorer on your computer.
5. Enter 192.168.1.168 in the address bar of the browser.
6. Enter the administrator user name and password to access the Web Configuration
Interface
7. The default user name and password are both set to admin.
8. ,(ZLOOLQGLFDWHWKDW³7KLVZHEVLWHZDQWVWRLQVWDOO the following add-on:
µ*69LHZHU;FDEIURPµ*UDQGVWUHDP1HWZRUNV,QF´,QVWDOOWKLVDGG-on by following
the instructions in IE.
9. You will s ee the home page.
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GXV3615 Series Home Web Page
Figure1: Home web page of GXV3615
Items on GXV3615 Home Page
1 Motion Detection If the motion detection alarm is triggered, the indicator will flash
red. Click on the indicator to turn off the alarm.
2 Alarm Event If an alarm event is triggered, the indicator will flash red. Click
on the indicator to turn off the alarm.
3Lan
g
ua
g
eAllow to switch between En
g
lis h and Chines e
4 Control Console PTZ C onsole c ontroller. PTZ device needs to be c onnected.
5 ZOOM NOTE: GXV3615 does not support zoom
6 FOCUS Ad
j
usts the focus of ima
g
es.
7Default Click this option to reset the video brightness, contrast, and
saturation to their factor
y
default c onfi
g
uration.
8 SPEED Ad
j
usts the rotation speed of the console.
9 BRIGHTNESS Adjusts the image brightness.
10 CONTRAST Ad
j
usts the ima
g
e c ontrast.
11 SATURATION Ad
j
usts the ima
g
e s aturation.
12
13
View Si ze
Pla
y
Resize the image to fit into the window panel in the home
scream.
Pla
y
s/Stops the video.
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14 Capture Captures the image dis played and saves it to C:\GS_Capture
(
default director
y)
.
15 Record Records the video and saves it to C:\GS_Record (default
director
y)
.
16 Sound Off/On To
gg
les the s ound On or Off.
17 Talk Establishes two-wa
y
audio.
18 Playback Replays the saved video.
19 Config Configures the Save Location for captured images and
recorded videos.
GXV3615 Series System Page
This page allows you to configure the system settings on GXV3615.
Current System Time - displays the
current date and time (24h clock).
Set the System Time
Update via NTP Server
- the camera will obtain
the time from an NTP
server Specify the NTP
server's IP address or
host name. And you can
select your time zone
from the drop-down list or define your own time zone setting.
NOTE: If using a host name for the NTP server, a DNS server must be configured under
Basic Settings ->Networking.
Synchronize with Local Computer - sets the time from the clock on your computer.
Set the Time Manually - this option allows you to manually set the time and date.
OSD Date Format - set the format of date
on OSD
Device Name Setting -This
field lets you configure the name
of the GXV3615, which helps
GSurf and GS_NVR to ind entify the device when using G S_Search to search all the
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Grandstream network cameras or digit video cameras in the sam e subnet.
GXV3615 Series Video & Audio Page
On Screen Display (OSD) Settings
OSD Time/ Text ±The time stamp
and c hannel name displayed on the
screen.
Video Settings
Preferred Video Codec ±The GXV3615 supports the H.264 video codec.
Resolution ±The higher the resolution is, the better the video quality is, and higher
bandwidth is required.
Low -----------------------ÆHigh R esolution
QCIF CIF 2CIF D1
Bit Rate ±The number of bits that are
conveyed or processed per unit of time.
Maximum Fram e Rate ±The video frame
rate is adjustable based on network
conditions. Increasing the frame rate will
increase the amount of data significantly
therefore c onsuming m ore bandwidth.Video
will be impaired due to packet loss when
there is insufficient bandwidth.
Bit Rate Control ±Variable Bit rate (VBR)
and Constant Bit Rate (CBR).
Variable Bit Rate - If VBR is selected, the codec varies the amount of output data per time
segment. VBR produces a better quality-to-space ratio. The bits available are used to enable
more flexibly and encode sound or video data more accurately, with fewer bits used in less
demanding passages and more bits used in difficult-to-enc ode passages.
Constant Bit Rate -,I&%5LVVHOHFWHGWKHFRGHF¶VRXWSXWGDWDLVFRQVWDQWUHJDUGOHVVRIWKH
LQSXWGDWD7KHRXWSXWELWUDWHLVGHILQHGLQ³%LWUDWH´CBR is us eful for streaming m ultimedia
content on limited capacity channels. It is easier to calculate required bandw idth as well as
the required storage space using CBR.
I-frame Interval ±While streaming video over a network, com pression technologies are used
GXV3615 IP Camera Series
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to show the increm ental difference between each fram e. I-fram es are used to help keep the
video looking norm al. When intervals are shorter, the video quality is higher but uses more
bandwidth.
NOTE: The users might need to configure the Primary Stream and Secondary Stream
properly. Sometimes, the us er might like to watc h the live video stream from the web GUI in
low resolution mode while recording a copy via GSurf/GS_NVR in high resolution due to the
limitation of internet bandw idth. In this case, for example, prim ary stream can be c onfigured
to have better res olution, and then the users can use primary stream to record while w atching
secondary video streams.
Audio Settings
Preferred Audio Codec ±The GXV3615
supports up to 3 different Vocoder types,
a-law (PCMA), u-law (PCMU) and G.726.
The audio can also be turned off by
VZLWFKLQJWKHVHWWLQJWR³'LVDEOHG´
Audio Compression ±Audio
compression is a form of data
compression designed to reduce the size
of audio files. Usually, the higher the audio compression is, the better the audio quality is.
Microphone Volumne ±Adjust the volume of build-in microphone.
Speaker Volumne ±Adjust the volume of build-in speaker.
GXV3615 Series Networking Page ±Assign an IP to GXV3615
GXV3615 s upports IP version 4. The IP address can set autom atically via DHCP, or a static
IP address can be set manually. To m ake GXV3615w ork properly, the user needs to s et the
DNS c onfiguration properly. For s ecurity purposes, the user can als o assign the GXV3615 an
HTTP Port other than 80.
IP Address Configuration
The GXV3615 operates in two modes:
Dynamically Assigned via DHCP ±all the field values for the Static IP mode are not us ed.
The GXV3615 acquires its IP address from the
first DHCP server it discovers on its LAN.
Statically Configured as ±configures all of
the following fields: IP address, Subnet Mas k,
Default Gateway IP address, DNS Server 1
(primary), DNS Server 2 (secondary). These
fields are set to zero by default. Static IP
GXV3615 IP Camera Series
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addresses are recommended for the G XV3615
DNS Configuration
There are two m ethods of DNS
configuration on the GXV3615:
1. The GXV3615 can obtain the DNS
server automatically
2. Users can configure their own
preferred DNS server
HTTP Port
The GXV3615 supports user configured
http ports. If the HTTP port is changed, the
port number is needed to access the web
GUI, for instance: http://192.168.1.168:8080.
NOTE: If the HTTP Port is 80, when you add this device to GSurf or GS_NVR, the RTSP
port is 554. If the HTTP Port is changed, when you add this device to GSurf or GS_NVR,
please make sure the RTSP port num ber equals HTTP Port plus 2000.
GXV3615W Wifi Page ±This page is only available for GXV3615W
Enable Wifi ±Checked to enable Wifi
SSID ±Clic k on Sc an to view available
network. Choos e a network and Click on
Select to confirm.
Security Mode ±Choose associated
Security mode.
GXV3615 Series DDNS Page
Dynamic DNS provides devices that have a variable, often changing IP address with a w ell
known hostname resolvable by network applications through standard DNS queries.
Set up DDNS
1. Apply for a domain name from your service provider.
2. Login to the web configuration page, click Basic Settings >DDNS.
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3. Enter the required information
DDNS Active ±If you want to use
DDNS, please set this field to
³(QDEOHG´ .
DDNS ISP Type ±Select your
DDNS ISP Type.
Self-Define DDNS Address ±
Self-define the DDNS server
instead of using DDNS ISP Type.
Site Name±The DD NS name for
your device.
DDNS Account/ DDNS Password ±The account and password from the DDNS
Provider.
STUN Server ±If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
4. Click Save to save the changes. You might need to reboot the device to apply all the
changes.
GXV3615 Series SIP Page
The GXV3615 has the ability to receive phone calls and m ake phone calls when an alarm
event is triggered through m otion detection or alarm input. Register the GXV3615 to a SIP
server to enable the product to m ake and receive phone calls. To m ake outgoing phone
calls out, the user needs to configure the Phone List properly.
Register GXV3615 to a SIP Server
1. From the GXV3615 home page, click Basic Settings >SIP.
2. Go to SIP Settings Ta b .
3. General Phone Settings.
Register ed ±The field s hows the registration
status of the account with the SIP s erver.
Unregister On Reboot ± ,ILW¶VFKHFNHGWKH6,3XVHU¶VUHJLVWUDWLRQLQIRUP DWLRQZLO l be
cleared from the server when the phone reboots.
4. Enter the required information.
Account Name ±The field c onfigures the SIP account name.
SIP Server ± 7KH6,36HUYHU¶V,3DGGUHVVRU'RPDLQQDPHSURYLGHGE\\RXUVHUYLFH
provider.
Outbound Proxy ±The IP address or Domain name of the Outbound Proxy, Media
Gateway, or Session Border C ontroller. Used for firewall or NAT penetration in different
network environments. If the system detects a symmetric NAT, STUN will not work.
ONLY outbound proxies can provide a solution for a symmetric NAT.
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SIP User ID ±User account
information provided by your service
provider (ITSP); this is either an
actual phone number or is formatted
like one.
Authenticate ID ±The SIP service
VXEVFULEHU¶V$XWKHQWLFDWH,'XVHG
for authentic ation. It can be identical
to or different from the SIP User ID.
Authenticate Password ±The SIP
VHUYLFHVXEVFULEHU¶VDFFRXQW
password for the GXV to register to
the SIP server of the ITSP.
STUN Server ±If the device is behind a router, a STUN server is needed to help
penetrate the NAT.
Stream ±To choose between Primary and Secondary stream.
Preferred Vocoder ±To choose different Vocoder type.
Registration Expiration ±This parameter allows users to specify the time frequenc y (in
minutes) in which the GXV refreshes its registration with the specified registrar. The
default interval is 60 minutes.
Local SIP Port ±This parameter defines the local SIP port used to listen and transmit.
The default value is 5060.
Local RTP Port ±This parameter defines the local RTP-RTCP port pair that is used to
listen and transmit. The default value is 5004.
5. Clic k Save to save all the c hanges. You need to restart the device to apply all changes.
Configure Phone List
To make sure the GXV3615 can make phone calls to the number you preferred w hen alarm is
triggered. You need to add num ber to the phone list.
Steps to add phone number:
1. From the GXV3615 home page, click Basic Settings >SIP.
2. Go to Phone List Tab .
3. Enter the Phone number and name, click Add a Number to save all the changes.
4. Numbers added to the s ystem will be listed in this page.
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NOTE: With current firmware, only the first phone number in the list will be called when an
alarm is triggered.
GXV3615 Series Status Page
System Statistics
System Statistics lists hardware and software
information, for example, the part number, the
software version, about the GXV3615.
Hardware Version ±This field contains the
producW¶VKDUGZDUH information.
Part Number ±This field contains the product part
number information.
Bootloader Version ±Bootloader c ode version
number.
Core Version ±Core code version number.
Base Version ±Base code version number.
Firmware Version ±Firmware c ode version num ber.
System Up Tim e Since ±This field shows the system up tim e sinc e the last reboot.
Network Status
MAC Address ±The device ID, in
HEXADECIMAL format.
LAN IP Address ±This field shows the LAN IP
address of the GXV3615.
LAN Subnet Mask ±This field shows the LAN
subnet mas k of the GXV3615.
LAN Default Gateway ±This field shows the
LAN default gateway of the GXV3615.
Available phone numbers
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DDNS Status ±This field shows the status of DDNS.
Camera Type
This section shows the Lens inform ation of GXV3615. The Lens type information contains the
brand nam e, the s ize of image sensor, the resolution and so on.
GXV3615 Series User Management Page
All current users will be list in the User List section of this page. You can also add and rem ove
users here.
Existing User Name ±The field
lists all of the current users. You
can insert or remove users from
the list by click on the Add or
Update or Delete button.
User Name / Password ±The
user name and password
required to login.
Privilege ±The privilege for the user to access to configuration page.
Allow Anonymous Login ± ,Iµ$OORZ$QRQ\PRXV/RJLQis set to Yes, no user name and
password are required to login to the GXV3615 web configuration pages.
If you login anonymously, you will not be able to change any settings.
GXV3615 Series Maintenance Page
Server Maintenance
Restart ±Click this button to restart the GXV3615.
Restore ±Click this button to perform a
partial factory reset (The IP address will
not be cleared) .
Firmware Upgrade and Provisioning Items
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Upgrade via ±This field lets you
choose the firmware upgrade
method. The GXV3615 supports
HTTP, HTTPS and TFTP.
Firmware Server Path ±The IP
address or dom ain name of the
firmware server (the location of the
firmware files) .
Automatic Upgrade Interval ±Enter the frequenc y (in minutes) in which the
HTTP/HTTPS/TFTP server will be checked for new firmware upgrades or configuration
changes.
Automatic Upgrade ± 7KHGHIDXOWVHWWLQJLV³1R´& KRRVH³<HV´WRHQDEOHDXtomatic.
+773+77367)73XSJUDGHDQGSURYLVLRQLQJ  :KHQVHWWR³1R´WKH,3& DPHUDZLOORQO\
perform a HTTP/HTTPS/TFTP upgrade and perform a configuration chec k once during the
boot process.
Performing a firmware upgrade:
1. Download the firmware package from http://www.grandstream.com/firmware.html.
2. Unzip the firmware pac kage and copy the files to the firmware upgrade server
directory.
Upgrades are supported via TFTP, HTTP and HTTPS.
3. Log in to the M aintenance page of the GXV3615. Select the s erver type from the
GURSGRZQOLVWXQGHUWKH³8SJUDGH9LD´ILHOG  (QWHU\RXUVHUYHU¶VURRWGLUHFWRU\LQWKH
³)LUPZDUH6HUYHU3DWK´ILHOG
4. Reboot the GXV3615 to begin the firmware upgrade process.
GXV3615 Series SMTP Page
The SMTP server is used to send out emails when
an alarm event or motion detection is triggered.
The SMTP settings must be c onfigured to make sure
the alarm em ail is sent out properly.
SMTP Server Settings
Enable SMTP ±Checked to enable SMTP
SMTP Server ±The IP or hostnam e of the SMTP
server, for example, smtp.gmail.c om.
SMTP Server Port ±The port of the SMTP server.
The GXV3615 supports port 25 and SSL port 465,
which is for SMTP with an encrypted connection.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page22of 30
Grandstream Networks, Inc. 11/29/10
From E-Mail Address ±The email address that s ends out the alarm email(s).
To E-Mail Address ±The em ail addresses that the alarm em ail(s) will be sent to. You can
have up to 3 emails configured.
User Name/ Password ±The user name and password required to log in to your SMTP
server, for example, 123@gmail.com/123.
SSL ±Checked if the SMTP server requires a secure connection.
Test Email Account Settings ±Click the Test button to send a test email from the From
E-Mail to the To E-Mail to m ake sure that SMTP is configured properly. If the receiver can get
the test email, then the SMTP s ettings are ready to go.
GXV3615 Series FTP Page
The FTP s erver is used to store video files if you configure the GXV3615 to rec ord video and
upload it to the FTP server when an alarm event or motion detection is triggered.
FTP Settings
Enable FTP ± 7KHGHIDXOWVHWWLQJLV³1R´LI\RXZDQWWKH*;93615 to upload the recorded
YLGHRWRWKH)73VHUYHUZKHQDQDODUPLVWULJJHUHGVHWWKLVILHOGWR³<HV´
FTP Server ±The IP address or hostnam e
of the SMTP server, ie. ftp.m yserver.com.
FTP Server Port ±The port that your FTP
server is using.
User Name / Password ±The us er name
and password required to log into your
FTP server
Path ±The directory in the FTP server
where rec orded video will be uploaded.
Test FTP Account Settings ±Clic k the
Test button to upload a sample file to m ake
sure that FTP is properly configured.
GXV3615 Series Motion Detection Page
The GXV3615 supports Motion Detection. To utilize this feature, please follow the below
steps:
1. Setup the motion detection monitored area.
2. Configure the motion detection time schedule.
3. Configure alarm action properly.
Setup Motion Detection Monitored Area
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page23of 30
Grandstream Networks, Inc. 11/29/10
Enable Motion Detection ±If this option is selected, motion detection will be enabled. If
something/somebody moves in the m otion detection region, an alarm will be triggered.
Show Motion Detection Regions ±If
this option is selected, the motion
detection regions will be displayed on
the screen with a white border.
To Edit a Monitored Area
1. In the Select a Region dropdown list, select
the region ID .
2. Click Edit.
3. Click on the video, drag and draw you
preferred area.
4. Set the Sensitivity. Click the Save button to
save the sensitivity.
NOTE:The Sensitivity value varies from 0 to
100. The larger the value is, the higher the
sensitivity.
5. Click Save to save the settings.
To Remove a Monitored Area
1. In the Select a Region dropdown list, select the region you would like to remove.
2. Click Remove.
3. Click Save to save the changes.
Configure Motion Detection & Alarm Actions
An alarm action is what the GXV3615 is going to do
when an alarm is triggered during the defined tim e
period ±the time schedule. The GXV3615 allows
multiple alarm actions.
Button to save sensitivity only
The white border for Motion
Detection Regions
NOTE: If Upload to Alarm center
is checked for Alarm Actions, the
white border will flash red when a
motion detection alarm is triggered.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page24of 30
Grandstream Networks, Inc. 11/29/10
Configure Motion Detection Time Schedule
This section allows you to configure the tim e during which the GXV3615 will m onitor the
motion detection. The GXV3615 not only c an monitor your s ettings but also can take actions
when the alarm is triggered.
GXV3615 Series System Log
This page is used to set up the s ystem log server pat h and system log level. Onc e they are
correctly configured, the device will send out system log messages to the system log server,
which will help perform troubleshooting.
Syslog Server ±The IP address or URL
of System log server.
Syslog Level ±Select the device to
report the log level. Default is None. The
level is one of Debug, Info, Warning or
Error.
Dropdown list for date Available time schedulesMonitored region
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page25of 30
Grandstream Networks, Inc. 11/29/10
IP VIDEO SURVEILLANCE
FAQ
1. What is the default IP address of GXV3601/3501/3504?
Prior to firmware version 1.0.3.9, the IP address of GXV3501/ 3504/ 3601/ 3611 is
192.168.1.168 at the factory default settings. You can perform a factory reset by pressing the
RESET button on the device for 7 seconds. Starting from firmware version 1.0.3.9, the default
IP c onfiguration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please check whether the IE add-on is installed correctly.
Once you log into the GXV3501/ 3504 / 3601 / 3615¶V ZHE LQWHUIDF H ,QWHUQHW ([SORUHU ZLOO
LQGLFDWH WKDW ³7KLV  ZHEVLWH ZDQWV WR LQVWDOO WR IROORZLQJ DGG-RQ µ*69LHZHU FDE¶ IURP
Grandstream 1HWZRUNV,QF´3OHDVHLQVWDOOWKLVDGG-on when prom pted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow thes e steps to uninstall the add -on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_ w.dll,
lik_Voic eEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. :K\FDQ¶W,access the GXV3501/ 3504/ 3601/ 3615 w eb configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the devic e in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC .
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for mor e information.
5. The GXV3501/ 3504/ 3601/ 3615 web configuration page is not displayed correctly
in Internet Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV3501/ 3504/ 3601 web
configuration page to load properly. To enable compatibility view, open IE8, click Too ls ,
Compatibility View Setting, and add the GXV3501/ 3504/ 3601 web configuration pages to
the Compatibility View.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page26of 30
Grandstream Networks, Inc. 11/29/10
6. Why does IE indicate to install Grandstream Video View er add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3501/ 3504/ 3601/ 3615 web GUI, click Play to watch the
video stream. To watch a secondary video stream, right click on the video, and select
Secondary Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for
IE if you c annot see the video stream.
8. Why is audio missing from the recorded video when an alarm is triggered?
Please double check whether the device has an audio input connected.
The GXV3504 has 4 audio input ports and one MIC IN port. The GXV3501 has a MIC IN
port for an audio input. The GXV3601 has a built-in microphone and one MIC IN port for
audio inputs.
9. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynam ic IP addresses.
Chances are that the network has a dynamic IP address (which changes with every log on). A
''16VHUYLFHPDNHVVXUHWKDWWKHFDPHUD¶V,3DGGUHVVDOZD\VPDWFKHVXSWRWKHFXUUHQW
server address. DDNS also allows for a website to be linked to the IP camera that is
constantly updated with the c orrect inf ormation and has a reliable feed.
10. Why is Windows Media Player unable to play the recorded videos files?
The GXV3501/3601/3504 all use the H.264 video codec. Windows Media Player may lack
the proper H.264 decoder to play the recorded video. Please downloa d the Microsoft
FFDShow H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
11. Alarm Triggered Events do not work in GSurf.
Please double check the Alarm Action on your GXV3501/ 3504/ 3601. Login to the web GUI
of the GXV3501/ 3504/ 3601, go to the Motion Detection or Alarm Ev ents page, and make
sure option Upload to Alarm Center is checked.
12. It is recommended that you save your video files in different directories when
using GSurf and GS_NVR.
GSurf and GS_NVR are different programs that have the ability to delete recorded video files.
It is better to save video files in different directories when using GSurf and GS_NVR in the
event that they automatically delete files that you might want to keep.
13. How can I use a cell phone to watch the GXV3501/ 3504/ 3601/ 3615 video stream?
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page27of 30
Grandstream Networks, Inc. 11/29/10
You must set the video resolution to QCIF to watch the GXV3501/3504 /3601 video stream
from a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
14. :K\GRHVQ¶WWKH,3DGGUHVVRIWKHGHYLFHUHVHWZKHQ,FOLFNWKH³5HVWRUH´EXWWRQRQ
the Maintenance page?
The GXV3501 /3504 /3601 could be installed in areas that are not easy to access. For
example, it could be installed on the roof of a building or the ceiling of an office. This makes
LWGLIILFXOWWRUHLQVWDOOWKHGHYLFHWKHUHIRUHWKH³5HVWRUH´IXQFWLRQZLOOQRWFOHDUWKH,3DGGUHVV 
Press the RESET button on the device for at least 6 seconds until you hear a beep to perform
a factory res et of all parameters (including the IP address).
15. :K\FDQ¶WWKHOLYHYLGHRVWUHDPEHYLHZHGXVLQJDPRELOHSKRQHRU*6XUIDIWHU
changing the HTTP Port of the device?
Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port num ber. For
example, if the HTTP port is 88, then the RTSP port of the device that you configured on
GSurf / mobile phone should be 2088.
16. Some notes on using SD cards / USB drives.
1. The GXV3501/ 3504/ 3601 only supports FAT32 formatted USB drives
2. The GXV3501/ 3504/ 3601 support SD and SDHC
3. It takes 10-15 seconds to read SDHC and USB drives with large memory capacities.
Please wait 15 seconds to unplug the SD/USB drive after you plug them into the
device.
4. If there are many files (ie. 1800 or more im age batch files) on the SD/USB drive, it can
take up to 5 minutes to read them. Please do not refresh the web interface at this time
as the GXV3501/3504 will restart reading the SD/USB drive. Grandstream is currently
working on a fix for this issue.
5. Why is there a black / flashing bar at the bottom of the video feed?
This can occur if the GXV3501 /3504 does not rec ognize the standard of the connected
camera. If you experience this issue, please restart the GXV3501 /3504. The GXV3501
/3504 will detect the standard of the connected camera and use it when the GXV3501 /3504
boots up. To avoid this make sure to connect analog cameras before booting up the
GXV3501 /3504.
6. Port forwarding
Two ports must be forwarded on your router to watch video from a GXV3501 /3504
/3601/3611/ 3615 that is located on a private network from a PC in a public network. The
web port (HTTP) and the RTSP port. Please make note that the RTSP port number changes
according to the web port. If the web port is 80, then the RTSP port is 554. If the web port is
not 80, then the RTSP port equals the web port +2000. For example, if the web port is 88,
then the RTSP port will be 2088.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page28of 30
Grandstream Networks, Inc. 11/29/10
7. Tested PC display adapters.
Displa
y
Adapter Test Result
SiS 650/651/740/661 FX/741/760 Series Works normall
y
Intel
(
R
)
82945R Express Chipset Famil
y
Works normall
y
VIA/S3G UniChrome Pro IGP Works normall
y
NIVDIA Geforce 7300GS Works normally
SiS 661FX Works normally
SiS Mirage Graphics Works normally
SiS 661 Series Works normall
y
Intel
(
R
)
G33/G31 Express Works normall
y
SiS Mira
g
e3 Graphics Works normall
y
SiS 661FX/GX Mira
g
e Graphics Works normall
y
S3 Graphics ProSava
g
eDDR
(
Micros oft Corporation
)
Works normall
y
XGI Velari Z7/Z9/Z9S V1.08.12 There is some delay
when pla
y
in
g
videos.
Intel 965 Express Chipset Famil
y
Works normall
y
ATI Mobilit
y
Radeon X1300 Works normall
y
Intel
(
R
)
G45/G43 Express Chipset Works normall
y
Mobile Intel 965 Express Chipset Famil
y
Works normall
y
Mobile Intel
(
R
)
4 Series Express Chipset Famil
y
Works normall
y
Mobile Intel® 945GM Express Chipset Famil
y
Works normall
y
Mobile intel® 915GM/GMS, 910GML Express Chipset
Famil
y
Works normally
Intel® G45/G43 Express Chips et Works normall
y
ATI Technologies, RAGE XL PCI This display adapter
cannot displa
y
videos.
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page29of 30
Grandstream Networks, Inc. 11/29/10
Compliance
This device complies with Part 15 of the FCC Rules. operation is subject to the following two
conditions :(1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation .
Any change on equipment without the permission of manufacturer could voild user's authority to
operate the equipmet.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized
modifications to this equipment. Such modifications could void the user's authority to operate the equipment.
FCC 15.105 Class B
For a Class B digital device or peripheral, the instructions furnished the user shall include the
following or similar statement, placed in a prominent location in the text of the manual:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
üReorient or relocate the receiving antenna.
üIncrease the separation between the equipment and receiver.
üConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
üConsult the dealer or an experienced radio/TV technician for help.
Hereby,Grandstream Networks,Inc. declares that this IP Camera is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
ERC7 0-03
National Restrictions ERC/REC 70-03
Frequency
b
band
Implementation
Reason/remark
Band A
W
Wideband Data
Transmission
s
systems
2400.0
-
-2483.5
M
MHz
France Limited implementation Outdoor use limited to 10 mW e.i.r.p. within
the band 24542483.5 MHz. Military
Radiolocation use. Refarming of the 2.4 GHz
has been ongoing in recent years to allow
current relaxed regulation. Full
implementation planned 2012
Italy For private use, a general authorisation is
required if WAS/RLANs are used outside
own premises. For public use, a general
authorisation is required
Norway Implemented This subsection does not apply for the
geographical area within aradius of 20 km
GXV3615 IP Camera Series
Firmware 1.0.4.8 Page30of 30
Grandstream Networks, Inc. 11/29/10
from the centre of Ny-Ålesund
Russian
Federation
Limited implementation
1. SRD with FHSS modulation
1.1. Maximum 2.5 mW e.i.r.p.
1.2. Maximum 100 mW e.i.r.p. Permitted for
use SRD for outdoor applications without
restriction on installation height only for
purposes of gathering telemetry information
for automated monitoring and resources
accounting systems. Permitted to use SRD
for other purposes for outdoor applications
only when the installation height is not
exceeding 10 m above the ground surface.
1.3.Maximum 100 mW e.i.r.p. Indoor
applications
2. SRD with DSSS and other than FHSS
w
wideband modulation
2.1. Maximum mean e.i.r.p. density is 2
mW/MHz. Maximum 100 mW e.i.r.p.
2.2. Maximum mean e.i.r.p. density is 20
mW/MHz. Maximum 100 mW e.i.r.p.
Permitted to use SRD for outdoor
applications only for purposes of gathering
telemetry information for automated
monitoring and resources accounting
systems or security systems.
2.3. Maximum mean e.i.r.p. density is 10
mW/MHz. Maximum 100 mW e.i.r.p. Indoor
applications
Ukraine Limited implementation e.i.r.p. 100 mW with built-in antenna with
amplification factor up to 6 dBi
The antenna(s) used for this transmitter must be installed to provide a separation distance
of at least 20 cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter.

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