Grandstream Networks GXV3672-FHDV2 IP Camera User Manual GXV3615WP HD

Grandstream Networks, Inc. IP Camera GXV3615WP HD

User Manual

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Document ID2453862
Application IDh6nGjGbrMp594of4iprY8g==
Document DescriptionUser Manual
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize233.92kB (2923941 bits)
Date Submitted2014-11-25 00:00:00
Date Available2014-11-25 00:00:00
Creation Date2014-11-10 15:16:31
Producing SoftwareMicrosoft® Office Word 2007
Document Lastmod2014-11-10 15:16:31
Document TitleGXV3615WP_HD
Document CreatorMicrosoft® Office Word 2007
Document Author: Grandstream Networks, Inc

Grandstream Networks, Inc.
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2
Outdoor Day/Night IP Camera
GXV3672_HD v2/FHD v2/_HD_36 v2 /_FHD_36 v2User Manual
Firmware Version 1.0.2.12
www.grandstream.com
http://esupport.grandstream.com
TABLE OF CONTENTS
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 User Manual
WELCOME.................................................................................................................................................... 4
SAFETY COMPLIANCES................................................................................................................................. 5
W ARRANTY.................................................................................................................................................. 6
CONNECT YOUR GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 7
EQUIPMENT PACKAGE CONTENTS................................................................................................................. 7
CONNECTING THE GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 .. 8
PRODUCT OVERVIEW .............................................................................................................................. 10
GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 CAMERA .............. 10
GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 SPECIFICATIONS .. 11
INSTALLATION GUIDE ............................................................................................................................. 13
MINIMUM RECOMMENDED COMPUTER SYSTEM REQUIREMENT..................................................................... 13
CONFIGURE THE GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 VIA
W EB BROWSER ......................................................................................................................................... 13
GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 HOME W EB PAGE 16
GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 CONFIGURATION &
LANGUAGE PAGE ....................................................................................................................................... 17
BASIC SETTINGS EXPLANATION ........................................................................................................... 18
SYSTEM SETTINGS PAGE ........................................................................................................................... 18
VIDEO & AUDIO SETTING PAGE .................................................................................................................. 19
CMOS SETTINGS PAGE ............................................................................................................................. 21
NETWORKING SETTING PAGE ..................................................................................................................... 22
DDNS SETTINGS PAGE ............................................................................................................................. 23
SIP SETTING PAGE .................................................................................................................................... 24
STATUS PAGE............................................................................................................................................ 26
ADVANCED SETTINGS EXPLANATION .................................................................................................. 27
USER MANAGEMENT PAGE ......................................................................................................................... 27
MAINTENANCE PAGE .................................................................................................................................. 28
SMTP SETTING PAGE (EMAIL ALARM) ........................................................................................................ 29
FTP SETTINGS PAGE (UPLOAD ALARM) ...................................................................................................... 30
ALARM SERVER SETTINGS PAGE (UPLOAD ALARM TO SUPPORTED VMS OR HTTP SERVER) ........................ 31
MOTION DETECTION CONFIGURATION PAGE (SET ALARM) ........................................................................... 32
SYSLOG SETTINGS PAGE (TROUBLESHOOTING) .......................................................................................... 34
SOFTWARE UPGRADE ................................................................................................................................ 35
SOFTWARE UPGRADE VIA TTFP, HTTP OR HTTPS .................................................................................... 35
INSTRUCTIONS FOR LOCAL FIRMWARE UPGRADE USING TFTP SERVER: ........................................................ 35
CONFIGURATION FILE DOWNLOAD .............................................................................................................. 36
RESTORE FACTORY DEFAULT SETTING .............................................................................................. 37
RESET FROM W EB INTERFACE .................................................................................................................... 37
IP SURVEILLANCE FAQ ........................................................................................................................... 38
TABLE OF FIGURES
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 USER MANUAL
FIGURE 1: HOME PAGE OF GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 . 16
FIGURE 2: WEB LANGUAGE SWITCH ............................................................................................................................. 17
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 2 of 42
Firmware Version 1.0.2.12
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FIGURE 3: SYSTEM SETTINGS PAGE ............................................................................................................................... 18
FIGURE 4-1: VIDEO & AUDIO SETTINGS PAGE ............................................................................................................... 19
FIGURE 4-2: VIDEO & AUDIO SETTINGS PAGE ............................................................................................................... 20
FIGURE 5: CMOS SETTINGS PAGE................................................................................................................................. 21
FIGURE 6: NETWORKING SETTING PAGE........................................................................................................................ 22
FIGURE 7: DDNS SETTING PAGE ................................................................................................................................... 23
FIGURE 8-1: SIP SETTING PAGE..................................................................................................................................... 24
FIGURE 8-2: SIP SETTING PAGE..................................................................................................................................... 25
FIGURE 9: STATUS PAGE ................................................................................................................................................ 26
FIGURE 10: USER MANAGEMENT PAGE ......................................................................................................................... 27
FIGURE 11: MAINTENANCE PAGE .................................................................................................................................. 28
FIGURE 12: SMTP SETTING PAGE ................................................................................................................................. 29
FIGURE 13: FTP SETTING PAGE ..................................................................................................................................... 30
FIGURE 14: ALARM HTTP SERVER SETTING PAGE ....................................................................................................... 31
FIGURE 15-1: MOTION DETECTION CONFIGURATION PAGE ........................................................................................... 32
FIGURE 15-2: MOTION DETECTION SCHEDULE CONFIGURATION PAGE ......................................................................... 33
FIGURE 16: ALARM SERVER SETTING PAGE .................................................................................................................. 34
FIGURE 17: FIRMWARE UPGRADE AND PROVISIONING .................................................................................................. 35
FIGURE 18: FACTORY RESET FROM WEB INTERFACE .................................................................................................... 37
TABLE OF TABLES
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 USER MANUAL
TABLE 1: GXV3672_HD V2/GXV3672_FHD V2/ GXV3672_HD_36 V2, /GXV3672_FHD_36 V2 TECHNICAL
SPECIFICATIONS .................................................................................................................................................... 11
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 3 of 42
Firmware Version 1.0.2.12
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WELCOME
Thank you for purchasing Grandstream’s GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2 Outdoor Day/Night High Definition IP Camera, an innovative powerful
weatherproof infrared next generation network camera. Its advanced ISP (Image Sensor Processor)
powered with state-of-the-art auto-exposure/auto-white-balance algorithm and a high quality lens, ensures
high fidelity video quality that matches digital still camera color grade in a wide range of light
environments. It features cutting edge H.264 real-time video compression with excellent image clarity
(720p for GXV3672HD; 1080p for GXV3672_FHD) and color fidelity, industry leading SIP/VoIP for
video streaming to smartphones and video phones, integrated PoE, IR-CUT (mechanical) for day or night
mod, and advanced security protection using strong encryption. The GXV3672_HD v2/GXV3672_FHD
v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 can be managed with GSurf_Pro, Grandstream’s
intuitive FREE VMS (video management systems) software that controls up to 36 cameras (*)
simultaneously; or record video using GSNVR, Grandstream’s FREE network and PC based DVR (digital
video recorder) software. It is fully compliant with ONVIF standard and offers flexible HTTP API and an
SDK for advanced integration.
The GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 Outdoor
Day/Night IP camera is a new addition to the popular GXV3XXX series IP surveillance product family. It
ensures ease of use, integration and deployment, with multilingual graphical user interface, provides
powerful solution to professional surveillance applications in outdoor environment.
This manual will help you to learn how to operate and manage your GXV3672_HD v2/GXV3672_FHD
v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 Outdoor Day/Night HD IP camera and make the best
use of it.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 4 of 42
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Safety Compliances
These instructions are intended to assist users with the operation of the GXV3672_HD v2/GXV3672_FHD
v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 and to instruct on how to avoid dangerous situations or
damage to the device.
Warnings:
Cautions:
Serious injury or death may be caused if any of the warnings below are neglected.
Injury or damage to the equipment may occur if any of the following caution messages are
neglected.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 5 of 42
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Warranty
If you purchased your GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36
v2 from a reseller, please contact the company where you purchased the device for replacement, repair or
refund.
If you purchased the product directly from Grandstream, please contact your Grandstream Sales and
Service Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Please do not use a different power adaptor with the GXV3672_HD v2/GXV3672_FHD v2/
GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 as it may cause damage to the products and void the
manufacturer warranty.

This document is subject to change without notice. The latest electronic version of this user manual is
available for download at:
http://www.grandstream.com/products/surveillance/gxv3672hd/documents/gxv3672hd_fhd_usermanual_english.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose is not permitted without the express written permission of Grandstream Networks, Inc.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 6 of 42
Firmware Version 1.0.2.12
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CONNECT YOUR GXV3672_HD V2/GXV3672_FHD V2/
GXV3672_HD_36 V2, /GXV3672_FHD_36 V2
Equipment Package Contents
The GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 package contains:





GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 IP Camera
12V DC Universal Power Adaptor
Ethernet Cable
Hex Key and 3 Screws and Wall Anchors
Quick Installation Guide
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 7 of 42
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Connecting the GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2
Using the Power Adapter as power supply
 Connect the RJ-45 Ethernet cable to the NETWORK port of the GXV3672_HD v2/GXV3672_FHD v2/
GXV3672_HD_36 v2, /GXV3672_FHD_36 v2
 Connect the other end of the RJ-45 cable to your network (switch or router or PC)
 Connect the power supply to the DC 12V power jack on the back of the GXV3672_HD
v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2
Using PoE as power supply
 Connect the RJ-45 Ethernet cable to the NETWORK port of GXV3672_HD v2/GXV3672_FHD v2/
GXV3672_HD_36 v2, /GXV3672_FHD_36 v2
 Connect the other end of the RJ-45 cable to your PoE switch.
Please refer to following connection diagram to hook up the camera.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 8 of 42
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Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User Manual Page 9 of 42
Firmware Version 1.0.2.12
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PRODUCT OVERVIEW
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 Camera
1. Mounting Plate
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2 Mounting Plate
2. Top Shield Cover/Screw
Top metal cover (shielding direct light and rain, etc.)
3. Adjustable Wire Shield
Adjustable cylinder for wiring shield
4. Lens
1/3”CMOS (1.2M for HD/3.1M for FHD) and Lens
5. IR Light Array
Infrared Light Array
6. Light Sensor for IR-Cut
Light Sensor for mechanical IR-Cut switching
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 10 of 42
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GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 Specifications
Table 1: GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 Technical
Specifications
Model
Video Compression
Image Sensor Resolution
Image Sensor Sensitivity
Focal Length
Aperture
Field Angle (FOV)
IR Cut Filter
Day & Night Mode
Minimum Illumination
Responsivity
Pixel Dynamic Range
Supported Maximum Video
Resolution and Frame Rate
Video Bit Rate
Audio Input
Audio Output
Audio Compression
Embedded Analytics
Pre-/post-alarm Buffer
Snapshots
Network Protocol
SIP/VoIP Support
Power over Ethernet (PoE)
External Cable Connection
GXV3672_HD v2/_HD_36 v2
GXV3672_FHD v2/_FHD_36
v2
H.264, MJPEG
1/3”, 1.2 Megapixel CMOS,
1/3”, 3.1 Megapixel CMOS,
1280H x 960V
2048H x 1536V
Day & night mode, exceptionally low noise levels and low-light
sensitivity. Shutter: 1/10000 – 1/30 second
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2_28:
2.8mm
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2:
8 mm
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2_28:
F2.0
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2:
F1.8
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2_28:
125°(D) x 100°(H) x 73.5°(V)
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2:
46°(D) x 36°(H) x 26.5°(V)
Yes, Mechanical
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2_28: Infrared LED covering up to 10m
GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2,
/GXV3672_FHD_36 v2: Infrared LED covering up to 30m
0.05lux; 0 lux with IR LED On
5.48V/lux-sec (550nm)
1.9V/lux-sec (550nm)
Wide Dynamic Range of 120dB Wide Dynamic Range of 100dB
with SNRMAX 44dB
with SNRMAX 39dB
1280x960 (25fps)
2048x1536 (15fps)
1280x720 (30fps)
1920x1080 (30fps)
32 Kbps ~ 8 Mbps, Multi-rate for Viewing & Recording
Line-In, 1500 ohms, 0.1Vrms ~ 0.707Vrms
Line-Out, 600 ohms, 0.707Vrms
G.711u/a, AAC
Motion Detection (up to 16 target areas)
8MB
3MB
Triggered upon events; Send via email/FTP
TCP/UDP/IP, RTP/RTCP, RTSP, DHCP, DDNS, HTTP, HTTPS,
SMTP, FTP, NTP
Yes
IEEE 802.3af, Class 0
Network: RJ45, 10M/100M Auto-Sensing
3.5mm Line-In
3.5mm Line-Out
Power Input
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 11 of 42
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Dimensions (D x L)
Weight
Temperature / Humidity
Power Adapter
Casing
Compliance
94mm (D) x 230mm (L)
0.52Kg
Operating: -20°C ~ 50°C (-4°F ~ 122°F)
Humidity 10–90% RH (non–condensing)
Storage: -30°C ~ 60°C (-22°F ~ 140°F)
Output: 12VDC/1A; Input: 100–240VAC, 50–60Hz
IP66 Compliant Weather-Proof Metal Case
FCC Part 15,Subpart B Class B; EN 55022 Class B;
EN 61000-3-2; EN 61000-3-3; EN 55024; EN 60950-1;
C-tick AS/NZS CISPR 22
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 12 of 42
Firmware Version 1.0.2.12
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INSTALLATION GUIDE
Minimum Recommended Computer System Requirement
To install GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2, you
have to have a computer, PC recommend. The minimum recommended PC system requirement listed
below:

Windows 2000, XP, Windows Vista, Windows 7 (32bit or 64bit)

CPU: Intel Pentium 4 or higher, 2 GHz

RAM: 1 GB (4 GB recommended for larger systems)

Support for DirectX 8.0 and above.
Configure the GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 via
Web Browser
The GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 has embedded
Web server to respond to HTTP GET/POST requests. Embedded HTML pages allow user to configure the
IP camera through Microsoft Internet Explorer (7.0 or above), Firefox or Chrome (firmware 1.0.1.75 above
and Plug-in from Grandstream required).

Download Web Control Plug-in from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:

Apple Safari is NOT yet supported and status pending.
 Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Webcontrol Plug-in for video or “GSViewerX.cab” for Microsoft Internet Explorer.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 13 of 42
Firmware Version 1.0.2.12
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Connect the Camera to network with DHCP server (Recommended)
The GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 by default
enabled as DHCP client, it will automatically get IP address from the network with DHCP server running.
User can know the IP address assigned to the camera from DHCP server log or using “SearchTool” from
Grandstream GSurf_Pro free VMS software.
1. Download and install the GSurf_Pro software from Grandstream website:
http://www.grandstream.com/products/tools/surveillance/gsurf_pro.zip
2. Run the “Search Tool” in the pull down Menu of “Manage Tool” tag
3. Click on
button to begin device detection
4. The detected devices will appear in the Output field like below
5. Double click the column of the detected camera, the browser will automatically open and link to the
device IP and the web configuration page.
6. The browser will ask for plug-in or ActiveX if not installed, otherwise it will get to Home page and
start to show the video captured by the camera (by default the camera enabled anonymous access)
7. Click “Configuration”, the browser will ask credentials to authorize configuration.
8. Enter the administrator user name and password to access the Web Configuration Interface, the default
user name and password are both set to admin.
9. In step 6, IE will indicate that “This website wants to install the following add-on: GSViewerX.cab
from Grandstream Networks Inc.”, allow the installation.
10. Firefox and Chrome user need to download and install the plug-in to see the video, the plug-in is here:
http://www.grandstream.com/products/tools/surveillance/webcontrl_plugin.zip
NOTE:
 Please temporarily disable Antivirus or Internet Security Software when download and install the
Grandstream Plug-in for video or “GSViewerX.cab” for Microsoft Internet Explorer.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 14 of 42
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Connect to the Camera using Static IP
If no DHCP server in the network, or the camera does not get IP from DHCP server, user can connect the
camera to a computer directly, using static IP to configure the camera.
The default IP, if no DHCP server; or DHCP offer time out (3 minutes), is 192.168.1.168
1. Connect the computer RJ-45 via an Ethernet cable directly to the IP camera GXV3672_HD
v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2.
2. Configure the computer using Static IP: 192.168.1.XXX (1 Configure -> Security to change the TFTP server's default setting from
"Receive Only" to "Transmit Only" for the firmware upgrade.
4. Start the TFTP server, in the phone’s web configuration page
5. Configure the Firmware Server Path with the IP address of the PC
6. Update the change and reboot the unit
End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
Configuration File Download
Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through
TFTP or HTTP/HTTPS. “Config Server Path” is the TFTP or HTTP/HTTPS server path for configuration file.
It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be
same or different from the “Firmware Server Path”.
A configuration parameter is associated with each particular field in the web configuration page. A
parameter consists of a Capital letter P and 1 to 3 (Could be extended to 4 in the future) digit numeric
numbers. i.e., P2 is associated with “Admin Password” in the ADVANCED SETTINGS page. For a
detailed parameter list, please refer to the corresponding firmware release configuration template.
When Grandstream Device boots up or reboots, it will issue request for configuration file named
“cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e.,
“cfg000b820102ab.xml”. The configuration file name should be in lower cases.
Currently GXV3672_HD v2/GXV3672_FHD v2/ GXV3672_HD_36 v2, /GXV3672_FHD_36 v2 only
support XML configuration.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 36 of 42
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RESTORE FACTORY DEFAULT SETTING
WARNING!
Restoring the Factory Default Setting will DELETE all configuration information of the camera. Please
BACKUP or PRINT out all the settings before approach to following steps. Grandstream will not take any
responsibility if you lose all the parameters of setting or cannot connect to your VoIP service provider.
FACTORY RESET
Reset from Web Interface
This page allows user to configure dynamic network related parameters:
Figure 18: Factory Reset from Web Interface
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 37 of 42
Firmware Version 1.0.2.12
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IP SURVEILLANCE FAQ
1. What is the default IP address of the GXV3672HD_FHD?
The default IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please double check whether the IE add-on was installed correctly.
Once you log into the GXV 3672HD_FHD web interface, Internet Explorer will indicate that this
website wants to install to following add-on: GSViewer. cab‘ from Grandstream Networks, Inc.
Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3672HD_FHD web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3672HD_FHD web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the GXV3672HD_FHD web
configuration page to load properly. To enable compatibility view, open IE8, click Tools,
Compatibility View Setting, and add the GXV3672HD_FHD web configuration pages to the
Compatibility View.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 38 of 42
Firmware Version 1.0.2.12
Last Updated: 7/2013
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3672HD_FHD web GUI, click Play to watch the video
stream. To watch a secondary video stream, right click on the video, and select Secondary
Stream on the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you
cannot see the video stream.
8. Why is audio missing from the recorded video when an alarm triggered?
To confirm to outdoor standard of IP66, GXV3672HD_FHD does NOT have microphone
installed although it has the interface in its PCB board. That is the reason of no audio.
9. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynamic IP addresses. Chances are that the
network has a dynamic IP address (which changes with every log on). A DDNS service makes
sure that the camera‘s IP address always matches up to the current server address. DDNS
also allows a website to be linked to the IP camera that is constantly updated with the correct
information and has a reliable feed.
10. Why is Windows Media Player unable to play the recorded video files?
The GXV3672HD_FHD uses the H.264 video codec. Windows Media Player may lack the
proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow
H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.
11. Alarm Triggered Events do not work with Surf_Pro?
Please double check the Alarm Action on your GXV3672HD_FHD. Login to the web GUI of the
GXV3672HD_FHD, go to the Motion Detection or Alarm Events page, and make sure option
Upload to Alarm Center is checked.
12. Recommended to save the video files in different directories when using GSurf_Pro?
It is better to save video files in different directory to prevent accidental deletion of the
recorded files you need.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 39 of 42
Firmware Version 1.0.2.12
Last Updated: 7/2013
13. How to use a cell phone to watch the GXV3672HD_FHD video stream?
You must set the video resolution to QCIF to watch the GXV3672HD_FHD video stream from
a cell phone. Make sure to set the bit rate to 64kbps to ensure the best video quality.
14. Why the IP address of the device NOT reset when clicking the “Restore” button?
The GXV3672HD_FHD could be installed in areas that are not easy to access. For example,
it could be installed on the roof of a building or the ceiling of an office. This makes it difficult
to reinstall the device, therefore the “Restore” function will not clear the IP address.
15. Why can’t the live video stream be viewed using a mobile phone or GSurf_Pro
after changing the HTTP Port of the device?
Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number. For
example, if the HTTP port is 88, then the RTSP port of the device that you configured on
GSurf_Pro or mobile phone should be 2088.
16. Port forwarding
Two ports must be forwarded on your router to watch video from a GXV3672HD_FHD that is
located on a private network from a PC in a public network. The web port (HTTP) and the
RTSP port. Please make note that the RTSP port number changes according to the web port.
If the web port is 80, then the RTSP port is 554. If the web port is not 80, then the RTSP port
equals the web port +2000. For example, if the web port is 88, then the RTSP port will be
2088.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 40 of 42
Firmware Version 1.0.2.12
Last Updated: 7/2013
17. Tested PC display adapters.
Display Adapter
Test Result
SiS 650/651/740/661 FX/741/760 Series
Intel® 82945R Express Chipset Family
Works normally
Works normally
VIA/S3G UniChrome Pro IGP
Works normally
NIVDIA Geforce 7300GS
SiS 661FX
SiS Mirage Graphics
SiS 661 Series
Intel® G33/G31 Express
SiS Mirage3 Graphics
SiS 661FX/GX Mirage Graphics
S3 Graphics ProSavageDDR(Microsoft Corporation)
XGI Velari Z7/Z9/Z9S V1.08.12
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Works normally
Intel® G45/G43 Express Chipset
ATI Technologies, RAGE XL PCI
Works normally
This display adapter
cannot display videos.
There is some delay
when playing videos.
Intel® 965 Express Chipset Family
Works normally
ATI Mobility Radeon X1300
Works normally
Intel® G45/G43 Express Chipset
Works normally
Mobile Intel 965 Express Chipset Family
Works normally
Mobile Intel® 4 Series Express Chipset Family
Works normally
Mobile Intel® 945GM Express Chipset Family
Works normally
Mobile intel® 915GM/GMS, 910GML Express Chipset Family Works normally
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 41 of 42
Firmware Version 1.0.2.12
Last Updated: 7/2013
FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Grandstream Networks, Inc.GXV3672_HD v2/FHD v2 / GXV3672_HD_36 v2/FHD_36 v2 User ManualPage 42 of 42
Firmware Version 1.0.2.12
Last Updated: 7/2013
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