Grandstream Networks UCM6510 IP PBX User Manual

Grandstream Networks, Inc. IP PBX Users Manual

Contents

Users Manual

UCM6510 IP PBX User Manual
Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 1 of 192
UCM6510 IP PBX User Manual
Index
CHANGE LOG ......................................................................................... 12
FIRMWARE VERSION 1.0.0.5 ............................................................................................................ 12
WELCOME ............................................................................................... 13
PRODUCT OVERVIEW ............................................................................ 14
FEATURE HIGHTLIGHTS ................................................................................................................... 14
TECHNICAL SPECIFICATIONS .......................................................................................................... 14
INSTALLATION ........................................................................................ 17
EQUIPMENT PACKAGING ................................................................................................................. 17
CONNECT YOUR UCM6510 ............................................................................................................... 17
CONNECT THE UCM6510 ........................................................................................................... 17
SAFETY COMPLIANCES .................................................................................................................... 18
WARRANTY ......................................................................................................................................... 18
GETTING STARTED ................................................................................ 20
USE THE LCD MENU .......................................................................................................................... 20
USE THE LED INDICATORS .............................................................................................................. 22
USE THE WEB GUI ............................................................................................................................. 22
ACCESS WEB GUI ...................................................................................................................... 22
WEB GUI CONFIGURATIONS ..................................................................................................... 24
WEB GUI LANGUAGES ............................................................................................................... 24
SAVE AND APPLY CHANGES ..................................................................................................... 25
MAKE YOUR FIRST CALL .................................................................................................................. 25
SYSTEM SETTINGS ................................................................................ 27
NETWORK SETTINGS........................................................................................................................ 27
BASIC SETTINGS ........................................................................................................................ 27
802.1X .......................................................................................................................................... 29
PORT FORWORDING.................................................................................................................. 30
FIREWALL ........................................................................................................................................... 30
STATIC DEFENSE ....................................................................................................................... 30
DYNAMIC DEFENSE ................................................................................................................... 33
FAIL2BAN ..................................................................................................................................... 33
CHANGE PASSWORD ........................................................................................................................ 34
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 2 of 192
LDAP SERVER .................................................................................................................................... 35
LDAP SERVER CONFIGURATIONS ........................................................................................... 35
LDAP PHONEBOOK .................................................................................................................... 36
LDAP CLIENT CONFIGURATIONS ............................................................................................. 38
HTTP SERVER .................................................................................................................................... 39
EMAIL SETTINGS ............................................................................................................................... 40
TIME SETTINGS ................................................................................................................................. 42
NTP SERVER ...................................................................................................................................... 44
PROVISIONING ....................................................................................... 45
OVERVIEW .......................................................................................................................................... 45
AUTO PROVISIONING ........................................................................................................................ 45
MANUAL PROVISIONING ................................................................................................................... 48
DISCOVERY ................................................................................................................................. 48
ASSIGNMENT .............................................................................................................................. 49
CREATE NEW DEVICE ................................................................................................................ 50
PROVISIONING ........................................................................................................................... 50
EXTENSIONS ........................................................................................... 51
CREATE NEW USER .......................................................................................................................... 51
CREATE NEW SIP EXTENSION ................................................................................................. 51
CREATE NEW IAX EXTENSION ................................................................................................. 54
CREATE NEW FXS EXTENSION ................................................................................................ 57
BATCH ADD EXTENSIONS ................................................................................................................ 60
BATCH ADD SIP EXTENSIONS .................................................................................................. 60
BATCH ADD IAX EXTENSIONS .................................................................................................. 63
EDIT EXTENSION ............................................................................................................................... 65
EXPORT EXTENSIONS ...................................................................................................................... 66
IMPORT EXTENSIONS ....................................................................................................................... 67
ANALOG TRUNKS .................................................................................. 68
ANALOG TRUNKS CONFIGURATION ............................................................................................... 68
PSTN DETECTION .............................................................................................................................. 70
ANALOG HARDWARE CONFIGURATION ......................................................................................... 73
DIGITAL TRUNKS .................................................................................... 76
DIGITAL HARDWARE CONFIGURATION .......................................................................................... 76
DIGITAL TRUNK CONFIGURATION ................................................................................................... 79
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS ............................................................ 80
DIGITAL TRUNK TROUBLESHOOTING ............................................................................................. 80
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 3 of 192
VOIP TRUNKS ......................................................................................... 82
VOIP TRUNK CONFIGURATION ........................................................................................................ 82
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS ................................................................. 89
CALL ROUTES ........................................................................................ 91
OUTBOUND ROUTES ........................................................................................................................ 91
INBOUND ROUTES ............................................................................................................................ 93
INBOUND RULE CONFIGURATIONS ......................................................................................... 94
BLACKLIST CONFIGURATIONS ................................................................................................. 96
CONFERENCE BRIDGE .......................................................................... 98
CONFERENCE BRIDGE CONFIGURATIONS ............................................................................ 98
JOIN A CONFERENCE CALL .................................................................................................... 100
INVITE OTHER PARTIES TO JOIN CONFERENCE ................................................................. 100
DURING THE CONFERENCE ................................................................................................... 101
RECORD CONFERENCE .......................................................................................................... 102
IVR ......................................................................................................... 104
CONFIGURE IVR .............................................................................................................................. 104
CREATE IVR PROMPT ..................................................................................................................... 106
RECORD NEW IVR PROMPT ................................................................................................... 106
UPLOAD IVR PROMPT.............................................................................................................. 107
LANGUAGE SETTINGS FOR VOICE PROMPT .................................... 108
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE ............................................................... 108
CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE ................................................................111
VOICEMAIL ............................................................................................ 112
CONFIGURE VOICEMAIL ................................................................................................................. 112
VOICEMAIL EMAIL SETTINGS ......................................................................................................... 113
CONFIGURE VOICEMAIL GROUP................................................................................................... 114
RING GROUP ......................................................................................... 116
CONFIGURE RING GROUP ............................................................................................................. 116
PAGING AND INTERCOM GROUP ....................................................... 118
CONFIGURE PAGING/INTERCOM GROUP .................................................................................... 118
CALL QUEUE ........................................................................................ 120
CONFIGURE CALL QUEUE .............................................................................................................. 120
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 4 of 192
EXTENSION GROUPS ........................................................................... 123
CONFIGURE EXTENSION GROUPS ............................................................................................... 123
USE EXTENSION GROUPS ............................................................................................................. 123
PICKUP GROUPS .................................................................................. 125
CONFIGURE PICKUP GROUPS ...................................................................................................... 125
MUSIC ON HOLD ................................................................................... 126
FAX/T.38 ................................................................................................. 127
CONFIGURE FAX/T.38 ...................................................................................................................... 127
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ............................................... 128
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ........................................................................... 130
DISA ....................................................................................................... 132
BLF AND EVENT LIST ........................................................................... 134
BLF..................................................................................................................................................... 134
EVENT LIST ...................................................................................................................................... 134
DIAL BY NAME ...................................................................................... 137
DIAL BY NAME CONFIGURATION ................................................................................................... 137
CALL FEATURES .................................................................................. 140
FEATURE CODES ............................................................................................................................. 140
CALL RECORDING ........................................................................................................................... 143
CALL PARK ........................................................................................................................................ 144
PARK A CALL ............................................................................................................................. 144
RETRIEVE THE PARKED CALL ................................................................................................ 144
INTERNAL OPTIONS ............................................................................. 145
INTERNAL OPTIONS/GENERAL ...................................................................................................... 145
INTERNAL OPTIONS/JITTER BUFFER ........................................................................................... 146
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................. 147
INTERNAL OPTIONS/STUN MONITOR ........................................................................................... 147
IAX SETTINGS ....................................................................................... 148
IAX SETTINGS/GENERAL ................................................................................................................ 148
IAX SETTINGS/REGISTRATION ...................................................................................................... 148
IAX SETTINGS/STATIC DEFENSE ................................................................................................... 149
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 5 of 192
SIP SETTINGS ....................................................................................... 151
SIP SETTINGS/GENERAL ................................................................................................................ 151
SIP SETTINGS/MISC ........................................................................................................................ 152
SIP SETTINGS/SESSION TIMER ..................................................................................................... 152
SIP SETTINGS/TCP and TLS ........................................................................................................... 153
SIP SETTINGS/NAT .......................................................................................................................... 154
SIP SETTINGS/TOS .......................................................................................................................... 155
STATUS AND REPORTING ................................................................... 157
PBX STATUS ..................................................................................................................................... 157
TRUNKS ..................................................................................................................................... 157
EXTENSIONS ............................................................................................................................. 158
QUEUES ..................................................................................................................................... 160
CONFERENCE ROOMS ............................................................................................................ 161
INTERFACES STATUS............................................................................................................... 161
PARKING LOT ............................................................................................................................ 162
SYSTEM STATUS.............................................................................................................................. 163
GENERAL ................................................................................................................................... 163
NETWORK ................................................................................................................................. 164
STORAGE USAGE ..................................................................................................................... 164
RESOURCE USAGE .................................................................................................................. 165
SYSTEM EVENTS ............................................................................................................................. 166
ALERT EVENTS LIST ................................................................................................................ 166
ALERT LOG ................................................................................................................................ 168
ALERT CONTACT ...................................................................................................................... 168
CDR ................................................................................................................................................... 169
DOWNLOADED CDR FILE ........................................................................................................ 171
STATISTICS ................................................................................................................................ 173
RECORDING FILES ................................................................................................................... 174
CDR API CONFIGURATION FILES ........................................................................................... 174
UPGRADING AND MAINTENANCE ...................................................... 180
UPGRADING ..................................................................................................................................... 180
UPGRADING VIA NETWORK .................................................................................................... 180
UPGRADING VIA LOCAL UPLOAD ........................................................................................... 181
NO LOCAL FIRMWARE SERVERS ........................................................................................... 183
BACKUP ............................................................................................................................................ 183
LOCAL BACKUP ........................................................................................................................ 184
DATA SYNC ................................................................................................................................ 184
RESTORE CONFIGURATION FROM BACKUP FILE ............................................................... 185
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 6 of 192
CLEANER .......................................................................................................................................... 186
RESET AND REBOOT ...................................................................................................................... 187
SYSLOG ............................................................................................................................................ 188
TROUBLESHOOTING ....................................................................................................................... 188
ETHERNET CAPTURE .............................................................................................................. 189
IP PING ....................................................................................................................................... 189
TRACEROUTE ........................................................................................................................... 190
PRI SIGNALING TRACE ............................................................................................................ 190
EXPERIENCING THE UCM6510 SERIES IP PBX ................................. 191
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 7 of 192
Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications................................................................................................................. 14
Table 2: UCM6510 Equipment Packaging .................................................................................................. 17
Table 3: LCD Menu Options ........................................................................................................................ 21
Table 4: UCM6510/UCM6510 LED INDICATORS ...................................................................................... 22
Table 5: UCM6510 Network Settings->Basic Settings ................................................................................ 27
Table 6: UCM6510 Network Settings->802.1X ........................................................................................... 29
Table 7: UCM6510 Network Settings->Port Forwarding ............................................................................. 30
Table 8: UCM6510 Firewall->Static Defense->Current Service .................................................................. 31
Table 9: Typical Firewall Settings ................................................................................................................ 31
Table 10: Firewall Rule Settings .................................................................................................................. 32
Table 11: UCM6510 Firewall Dynamic Defense .......................................................................................... 33
Table 12: Fail2Ban Settings ........................................................................................................................ 34
Table 13: HTTP Server Settings .................................................................................................................. 40
Table 14: Email Settings .............................................................................................................................. 40
Table 15: Auto Time Updating ..................................................................................................................... 42
Table 16: Auto Provision Settings ............................................................................................................... 47
Table 17: SIP Extension Configuration Parameters .................................................................................... 51
Table 18: IAX Extension Configuration Parameters .................................................................................... 54
Table 19: FXS Extension Configuration Parameters .................................................................................. 57
Table 20: Batch Add SIP Extension Parameters ......................................................................................... 60
Table 21: Batch Add IAX Extension Parameters ......................................................................................... 63
Table 22: Analog Trunk Configuration Parameters ..................................................................................... 68
Table 23: PSTN Detection For Analog Trunk .............................................................................................. 73
Table 24: PBX/Ports Config/Analog Hardware ............................................................................................ 74
Table 25: Ports Config/Digital Hardware: Edit Digital Ports ........................................................................ 77
Table 26: Digital Trunk Configuration Parameters ...................................................................................... 79
Table 27: SIP Trunk Configuration Parameters ........................................................................................... 82
Table 28: IAX Trunk Configuration Parameters........................................................................................... 86
Table 29: Outbound Route Configuration Parameters ................................................................................ 91
Table 30: Inbound Rule Configuration Parameters ..................................................................................... 94
Table 31: Conference Bridge Configuration Parameters ............................................................................ 98
Table 32: Conference Caller IVR Menu .................................................................................................... 101
Table 33: IVR Configuration Parameters .................................................................................................. 104
Table 34: Voicemail Settings ..................................................................................................................... 112
Table 35: Voicemail Email Settings ........................................................................................................... 114
Table 36: Voicemail Group Settings .......................................................................................................... 115
Table 37: Ring Group Parameters ............................................................................................................ 116
Table 38: Paging/Intercom Group Configuration Parameters ................................................................... 118
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 8 of 192
Table 39: Call Queue Configuration Parameters ...................................................................................... 120
Table 40: FAX/T.38 Settings ...................................................................................................................... 127
Table 41: DISA Settings ............................................................................................................................ 132
Table 42: Event List Settings ..................................................................................................................... 135
Table 43: UCM6510 Feature Codes ......................................................................................................... 140
Table 44: Internal Options/General ........................................................................................................... 145
Table 45: Internal Options/Jitter Buffer ...................................................................................................... 146
Table 46: Internal Options/RTP Settings ................................................................................................... 147
Table 47: Internal Options/STUN Monitor ................................................................................................. 147
Table 48: IAX Settings/General ................................................................................................................. 148
Table 49: IAX Settings/Registration .......................................................................................................... 148
Table 50: IAX Settings/Static Defense ...................................................................................................... 149
Table 51: SIP Settings/General ................................................................................................................. 151
Table 52: SIP Settings/Misc ...................................................................................................................... 152
Table 53: SIP Settings/Session Timer ....................................................................................................... 152
Table 54: SIP Settings/TCP and TLS ........................................................................................................ 153
Table 55: SIP Settings/NAT ....................................................................................................................... 154
Table 56: SIP Settings/ToS ........................................................................................................................ 155
Table 57: Trunk Status ............................................................................................................................... 158
Table 58: Extension Status ........................................................................................................................ 159
Table 59: Agent Status .............................................................................................................................. 160
Table 60: Interface Status Indicators ......................................................................................................... 161
Table 61: Parking Lot Status ..................................................................................................................... 162
Table 62: System Status->General ........................................................................................................... 163
Table 63: System Status->Network ........................................................................................................... 164
Table 64: CDR Filter Criteria ..................................................................................................................... 169
Table 65: CDR Statistics Filter Criteria ...................................................................................................... 173
Table 66: CDR API Configuration Files ..................................................................................................... 174
Table 67: CDR API URI Parameters ......................................................................................................... 175
Table 68: Network Upgrade Configuration ................................................................................................ 180
Table 69: Data Sync Configuration ........................................................................................................... 185
Table 70: Cleaner Configuration ............................................................................................................... 187
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 9 of 192
Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View ................................................................................................................... 17
Figure 2: UCM6510 Back View ................................................................................................................... 17
Figure 3: UCM6510 web GUI Login Page .................................................................................................. 23
Figure 4: UCM6510 web GUI Language ..................................................................................................... 25
Figure 5: UCM6510 web GUI: Apply Changes ........................................................................................... 25
Figure 6: Create New Firewall Rule ............................................................................................................ 32
Figure 7: LDAP Server Configurations ........................................................................................................ 35
Figure 8: Default LDAP Phonebook DN ...................................................................................................... 36
Figure 9: Default LDAP Phonebook Attributes ............................................................................................ 36
Figure 10: Add LDAP Phonebook ............................................................................................................... 37
Figure 11: Edit LDAP Phonebook ............................................................................................................... 37
Figure 12: GXP2200 LDAP Phonebook Configuration ............................................................................... 39
Figure 13: UCM6510 Email Settings ........................................................................................................... 41
Figure 14: UCM6510 Email Settings: Send Test Email............................................................................... 42
Figure 15: Set Time Manually ..................................................................................................................... 43
Figure 16: UCM6510 Zero Config ............................................................................................................... 46
Figure 17: Auto Provision Settings .............................................................................................................. 47
Figure 18: Auto Discover ............................................................................................................................. 48
Figure 19: Discovered Devices ................................................................................................................... 49
Figure 20: Assign Extension To Device ....................................................................................................... 49
Figure 21: Create New Device .................................................................................................................... 50
Figure 22: Export Extensions ...................................................................................................................... 66
Figure 23: Export Extensions ...................................................................................................................... 67
Figure 24: UCM6510 FXO Tone Settings ................................................................................................... 71
Figure 25: UCM6510 PSTN Detection ........................................................................................................ 71
Figure 26: UCM6510 PSTN Detection: Auto Detect ................................................................................... 72
Figure 27: UCM6510 PSTN Detection: Semi-Auto Detect ......................................................................... 72
Figure 28: FXS Ports Signaling Preference ................................................................................................ 74
Figure 29: FXO Ports ACIM Settings .......................................................................................................... 74
Figure 30: Digital Hardware Configuration .................................................................................................. 76
Figure 31: Troubleshooting Digital Trunks .................................................................................................. 80
Figure 32: DOD extension selection ........................................................................................................... 90
Figure 33: Edit DOD .................................................................................................................................... 90
Figure 34: Blacklist Configuration Parameters ............................................................................................ 96
Figure 35: Conference Invitation From web GUI ...................................................................................... 100
Figure 36: Conference Recording ............................................................................................................. 103
Figure 37: Click On Prompt To Create IVR Prompt .................................................................................. 106
Figure 38: Record New IVR Prompt ......................................................................................................... 106
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 10 of 192
Figure 39: Upload IVR Prompt .................................................................................................................. 107
Figure 40: Language Settings For Voice Prompt ...................................................................................... 109
Figure 41: Voice Prompt Package List ...................................................................................................... 110
Figure 42: New Voice Prompt Language Added ........................................................................................111
Figure 43: Voicemail Email Settings ......................................................................................................... 113
Figure 44: Voicemail Group....................................................................................................................... 114
Figure 45: Ring Group ............................................................................................................................... 116
Figure 46: Ring Group Configuration ........................................................................................................ 117
Figure 47: Paging/Intercom Group ............................................................................................................ 118
Figure 48: Page/Intercom Group Settings ................................................................................................ 119
Figure 49: Call Queue ............................................................................................................................... 120
Figure 50: Agent Login Settings ................................................................................................................ 122
Figure 51: Edit Extension Group ............................................................................................................... 123
Figure 52: Select Extension Group in Outbound Route ............................................................................ 124
Figure 53: Edit Pickup Group .................................................................................................................... 125
Figure 54: Music On Hold Default Class ................................................................................................... 126
Figure 55: Configure Analog Trunk without Fax Detection ....................................................................... 128
Figure 56: Configure Extension For Fax Machine .................................................................................... 129
Figure 57: Configure Inbound Rule For Fax ............................................................................................. 129
Figure 58: Create Fax Extension .............................................................................................................. 130
Figure 59: Enable Fax Detection In Analog Trunk .................................................................................... 130
Figure 60: Inbound Route To Fax Extension ............................................................................................. 131
Figure 61: Create New DISA..................................................................................................................... 132
Figure 62: Create New Event List ............................................................................................................. 135
Figure 63: Create Dial By Name Group .................................................................................................... 137
Figure 64: Dial By Name Group In IVR Key Pressing Events .................................................................. 138
Figure 65: Dial By Name Group In IVR Key Pressing Events .................................................................. 138
Figure 66: Configure Extension First Name And Last Name .................................................................... 139
Figure 67: Download Recording File From CDR Page ............................................................................. 143
Figure 68: Status->PBX Status ................................................................................................................. 157
Figure 69: Trunk Status ............................................................................................................................. 157
Figure 70: Extension Status ...................................................................................................................... 159
Figure 71: Queue Status ........................................................................................................................... 160
Figure 72: Conference Room Status ......................................................................................................... 161
Figure 73: Parking Lot Status .................................................................................................................... 162
Figure 74: System Status->Storage Usage ............................................................................................... 165
Figure 75: System Status->Resource Usage ............................................................................................ 165
Figure 76: System Events->Alert Events Lists: Disk Usage ..................................................................... 166
Figure 77: System Events->Alert Events Lists: Modify Admin Password ................................................. 166
Figure 78: System Events->Alert Events Lists: Memory Usage ............................................................... 167
Figure 79: System Events->Alert Events Lists: System Reboot ............................................................... 167
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 11 of 192
Figure 80: System Events->Alert Events Lists: System Update ............................................................... 167
Figure 81: System Events->Alert Events Lists: System Crash ................................................................. 168
Figure 82: System Events->Alert Log ....................................................................................................... 168
Figure 83: CDR Filter ................................................................................................................................ 169
Figure 84: Call Report ............................................................................................................................... 170
Figure 85: Call Report Entry With Audio Recording File ........................................................................... 171
Figure 86: Downloaded CDR File Sample - Call To Shows "s" ................................................................ 171
Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1 .................................. 172
Figure 88: Downloaded CDR File Sample - Source Channel and Dest Channel 2 .................................. 172
Figure 89: Downloaded CDR File Sample - Source Channel and Dest Channel 3 .................................. 172
Figure 90: CDR Statistics .......................................................................................................................... 173
Figure 91: Network Upgrade ..................................................................................................................... 180
Figure 92: Local Upgrade .......................................................................................................................... 181
Figure 93: Upgrading Firmware Files ........................................................................................................ 182
Figure 94: Reboot UCM6510 .................................................................................................................... 182
Figure 95: Local Backup ........................................................................................................................... 184
Figure 96: Data Sync ................................................................................................................................ 185
Figure 97: Restore UCM6510 From Backup File ...................................................................................... 186
Figure 98: Cleaner .................................................................................................................................... 187
Figure 99: Reset and Reboot .................................................................................................................... 188
Figure 100: Ethernet Capture.................................................................................................................... 189
Figure 101: PING ...................................................................................................................................... 190
Figure 102: Traceroute .............................................................................................................................. 190
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 12 of 192
CHANGE LOG
This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
FIRMWARE VERSION 1.0.0.5
This is the initial version.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 13 of 192
WELCOME
Thank you for purchasing Grandstream UCM6510 IP PBX appliance. UCM6500 is an innovative IP PBX
appliance designed to bring enterprise-grade unified communications and security protection features to
small-to-medium businesses (SMBs) in an easy-to-manage fashion. Powered by an advanced hardware
platform and revolutionary software functionalities, UCM6500 offers a breakthrough turnkey solution for
converged voice, video, data, fax, security surveillance, and mobility applications out of the box without
any extra license fees or recurring costs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the UCM6510 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 14 of 192
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
1 GHz 4-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB NAND Flash),
and dedicated high performance multi-core DSP array for advanced voice processing.
Integrated 1 T1/E1/J1 (J1 is TBD) interface, 2 PSTN trunk FXO ports, 2 analog telephone FXS ports
with lifeline capability in case of power outage, and up to 50 SIP trunk accounts.
Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS
support.
Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based
caller ID/call progress tone and smart automated impedance matching for various countries.
Supports up to 2000 SIP endpoint registrations, up to 200 concurrent calls (up to 100 SRTP encrypted
concurrent calls), and up to 32 conference attendees.
Flexible dial plan, call routing, site peering, call recording, central control panel for endpoints,
integrated NTP server, and integrated LDAP contact directory.
Automated detection and provisioning of IP phones, video phones, ATAs, gateways, SIP cameras,
and other endpoints for easy deployment.
Strongest-possible security protection using SRTP, TLS, and HTTPS with hardware encryption
accelerator.
Provides Fail2ban preventing malicious attacks, supports Blacklist and Whitelist for efficient defense.
Manual and automatic recording for each SIP call and each trunk.
High availability helps rescue the server in a short time when hardware failure occurs (pending).
Automatically export previous day's data; periodically cleans up user data.
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
Interfaces
Analog Telephone FXS Ports
PSTN Line FXO Ports
T1/J1 Interface
Network Interfaces
NAT Router
Peripheral Ports
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 15 of 192
LED Indicators
LCD Display
Reset Switch
Voice/Video Capabilities
Voice-over-Packet
Capabilities
Voice and Fax Codecs
Video Codecs
QoS
Signaling and Control
DTMF Methods
Digital Signaling
Provisioning Protocol and
Plug-and-Play
Network Protocols
Disconnect Methods
Security
Media
Physical
Universal Power Supply
Physical
Dimensions
Environmental
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 16 of 192
Mounting
Additional Features
Multi-language Support
English, Simplified Chinese, Traditional Chinese, Spanish, French,
Portuguese, German, Russian, Italian, Polish, Czech for web GUI;
Customizable IVR/extension to support English, Chinese, British
English, German, Spanish, Greeks, French, Italian, Dutch, Polish,
Portuguese, Russian, Swedish, Turkish, Hebrew and Arabic
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability busy level, in-queue announcement
Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Concurrent Calls
Up to 200 calls
Conference Bridges
Up to 5 bridges, up to 32 seats
Call Features
Call park, call forward, call transfer, DND, DISA, DOD, ring group,
pickup group, blacklist, paging/intercom and etc
Defense
Fail2ban, Alert events, Data sync (automatically export previous day's
data), Cleaner (periodically delete user data)
Compliance
FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
ITU-T K.21 (Basic Level)
UL 60950 (power adapter)
T1: TIA-968-B Section 5.2.4
E1: TBR12/TBR13
E1: AS/ACIF S016
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 17 of 192
INSTALLATION
Before deploying and configuring the UCM6510 series, the device needs to be properly powered up and
connected to network. This section describes detailed information on installation, connection and warranty
policy of the UCM6510 series.
EQUIPMENT PACKAGING
Table 2: UCM6510 Equipment Packaging
Main Case
Yes (1)
Power Adaptor
Yes (2)
Ethernet Cable
Yes (1)
Wall Mount
Yes (2)
Screws
Yes (6)
Quick Installation Guide
Yes (1)
CONNECT YOUR UCM6510
CONNECT THE UCM6510
Figure 1: UCM6510 Front View
Figure 2: UCM6510 Back View
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 18 of 192
Follow the steps below to connect the UCM6510 for initial setup:
1. Connect one end of an RJ-45 Ethernet cable (cable type: straight through) into the WAN port of the
UCM6510; connect the other end into the uplink port of an Ethernet switch/hub.
2. Connect the 12V DC power adapter into the DC 12V power jack 1 on the back of the UCM6510. Insert
the main plug of the power adapter into a surge-protected power outlet. (Connect the second power
adapter into the DC 12V power jack 2 for failover purpose in case the first one is down).
3. Wait for the UCM6510 to boot up. The LCD in the front will show its hardware information when the
bootup process is done.
4. Once the UCM6510 is successfully connected to the network, the LED indicator for the WAN port in
the front will be in solid green and the LCD shows up the IP address.
Depending on how the UCM6510 is used, users can follow the steps below for optional setup:
1. PSTN Line Connection: connect PSTN lines from the wall jack to the UCM6510 LINE ports (FXO
ports).
2. Analog Line Connection: connect analog lines (phone and fax) to the PHONE ports (FXS ports).
3. T1/E1/J1 Line Connection: connect one end of the T1/E1/J1 cable provided from the service provider
into the T1/E1/J1 port of the UCM6510; connect the other end into the T1/E1/J1 wall jack.
SAFETY COMPLIANCES
The UCM6510 series IP PBX complies with FCC/CE and various safety standards. The UCM6510 power
adapter is compliant with the UL standard. Use the universal power adapter provided with the UCM6510
package only. The manufacturer’s warranty does not cover damages to the device caused by unsupported
power adapters.
WARRANTY
If the UCM6510 series IP PBX was purchased from a reseller, please contact the company where the
device was purchased for replacement, repair or refund. If the device was purchased directly from
Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number
before the product is returned. Grandstream reserves the right to remedy warranty policy without prior
notification.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 19 of 192
Warning:
Use the power adapter provided with the UCM6510 series IP PBX. Do not use a different power adapter as
this may damage the device. This type of damage is not covered under warranty.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 20 of 192
GETTING STARTED
The UCM6510 provides LCD interface, LED indication and web GUI configuration interface.
The LCD displays hardware, software and network information. Users could also navigate in the LCD
menu for device information and basic network configuration.
The LED indication at the front of the device provides interface connection and activity status.
The web GUI gives users access to all the configurations and options for UCM6510 setup.
This section provides step-by-step instructions on how to use the LCD menu, LED indicators and web GUI
of the UCM6510. Once the basic settings are done, users could start making calls from UCM6510
extension registered on a SIP phone as described at the end of this section.
USE THE LCD MENU
Default LCD Display
By default, when the device is powered up, the LCD will show device model (e.g., UCM6510),
hardware version (e.g., V1.5A) and IP address. Press "Down" button and the system time will be
displayed (e.g., 2014-05-15 14:20).
Menu Access
Press "OK" button to start browsing menu options. Please see menu options in [Table 3: LCD Menu
Options].
Menu Navigation
Press the "Down" arrow key to browser different menu options. Press the "OK" button to select an
entry.
Exit
If "Back" option is available in the menu, select it to go back to the previous menu. For "Device Info"
"Network Info" and "Web Info" which do not have "Back" option, simply press the "OK" button to go
back to the previous menu. Also, the LCD will display default idle screen after staying in menu option
for 15 seconds.
LCD Backlight
The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for
30 seconds.
The following table shows the LCD menu options.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 21 of 192
Table 3: LCD Menu Options
View Events
Critical Events
Other Events
Device Info
Hardware: Hardware version number
Software: Software version number
P/N: Part number
WAN MAC: WAN side MAC address (UCM6510 only)
LAN MAC: LAN side MAC address
Uptime: System up time since the last reboot.
Network Info
WAN Mode: DHCP, Static IP, or PPPoE
WAN IP: IP address
WAN Subnet Mask
LAN IP: IP address
LAN Subnet Mask
Network Menu
LAN Mode: Select LAN mode as DHCP, Static IP or PPPoE
WAN Mode: Select WAN mode as DHCP, Static IP or PPPoE
Factory Menu
Reboot
Factory Reset
LCD Test Patterns
Press "OK" to start. Then press "Down" button to test different LCD
patterns. When done, press "OK" button to exit.
Fan Mode
Select "Auto" or "On".
LED Test Patterns
Select "All On" "All Off" or "Blinking" and check LED status for USB, SD,
T1/E1/J1, Phone 1/Phone 2, Line 1/Line 2 ports. After the LED test, select
"Back" in the menu and the device will show the LED actual status again.
RTC Test Patterns
Select "2022-02-22 22:22" or "2011-01-11 11:11" to start the RTC
(Real-Time Clock) test pattern. Check the system time from LCD idle
screen by pressing "DOWN" button, or from web GUI->System
Status->General page. After the test, reboot the device manually and the
device will display the correct time.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 22 of 192
Hardware Testing
Select "Test SVIP" to perform SVIP test on the device. This is mainly for
factory testing purpose which verifies the hardware connection inside the
device. The diagnostic result displays on the LCD after the test is done.
Web Info
Protocol: Web access protocol. HTTP or HTTPS. By default it's HTTPS
Port: Web access port number. By default it's 8089
USE THE LED INDICATORS
The UCM6510 has LED indicators in the front to display connection status. The following table shows the
status definitions.
Table 4: UCM6510/UCM6510 LED INDICATORS
USE THE WEB GUI
ACCESS WEB GUI
The UCM6510 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow users to configure the device through a Web browser such as Microsoft IE, Mozilla Firefox,
Google Chrome and etc.
LED Indicator
LED Status
Power 1/Power 2
PoE
LAN
WAN
USB
SD
T1/E1/J
Phone 1 /Phone 2 (FXS)
Line 1/Line 2 FXO
Solid: Connected
Fast Blinking: Data Transferring
Slow Blinking: Trying to connect
OFF: Not Connected
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 23 of 192
Figure 3: UCM6510 web GUI Login Page
To access the web GUI:
1. Connect the computer to the same network as the UCM6510.
2. Ensure the device is properly powered up and shows its IP address on the LCD.
3. Open a web browser on the computer and enter the IP address in the address bar. The web login page
will display as shown in [Figure 3: UCM6510 web GUI Login Page].
4. Enter the administrator’s login and password to access the web configuration menu. The default
administrator's username and password is "admin" and "admin". It is highly recommended to change
the default password after login for the first time.
Note:
By default, the UCM6510 has "Redirect From Port 80" enabled. Therefore, if users type in the UCM6510
IP address in the web browser, the web page will be automatically redirected to the page using HTTPS
and port 8089. For example, if the LCD shows 192.168.40.167, please enter 192.168.40.167 in your web
browser and the web page will be redirected to:
https://192.168.40.167:8089
The option "Redirect From Port 80" can be configured under the UCM6510 web GUI->Settings->HTTP
Server.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 24 of 192
WEB GUI CONFIGURATIONS
There are four main sections in the web GUI for users to view the PBX status, configure and manage the
PBX.
Status: Displays PBX status, System Status, System Events and CDR.
PBX: To configure extensions, trunks, call routes, zero config for auto provisioning, call features,
internal options, IAX settings, SIP settings, as well as ports configuration for digital trunks.
Settings: To configure network settings, firewall settings, change password, LDAP Server, HTTP
Server, Email Settings, Time Settings and NTP server.
Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot,
syslog setup and troubleshooting.
WEB GUI LANGUAGES
Currently the UCM6510 web GUI supports the following languages:
English
Simplified Chinese
Traditional Chinese
Spanish
French
Portuguese
Russian
Italian
Polish
German
Czech
Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after
logging in.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 25 of 192
Figure 4: UCM6510 web GUI Language
SAVE AND APPLY CHANGES
Click on "Save" button after configuring the web GUI options in one page. After saving all the changes,
make sure click on "Apply Changes" button on the upper right of the web page to submit all the changes. If
the change requires reboot to take effect, a prompted message will pop up for you to reboot the device.
Figure 5: UCM6510 web GUI: Apply Changes
MAKE YOUR FIRST CALL
Power up the UCM6510 and your SIP end point phone. Connect both devices to the network. Then follow
the steps below to make your first call.
1. Log in the UCM6510 web GUI, go to PBX->Basic/Call Routes->Extensions.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 26 of 192
2. Click on "Create New SIP Extension" to create a new extension. You will need User ID, Password and
Voicemail Password information to register and use the extension later.
3. Register the extension on your phone with the SIP User ID, SIP server and SIP Password information.
The SIP server address is the UCM6510 IP address.
4. When your phone is registered with the extension, dial *97 to access the voicemail box. Enter the
Voicemail Password once you hear "Password" voice prompt.
5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu.
6. You are successfully connected to the PBX system now.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 27 of 192
SYSTEM SETTINGS
This section explains configurations for system-wide parameters on the UCM6510. Those parameters
include Network Settings, Firewall, Change Password, LDAP server, HTTP server, Email settings, Time
Settings and NTP Server settings.
NETWORK SETTINGS
After successfully connecting the UCM6510 to the network for the first time, users could login the web GUI
and go to Settings->Network Settings to configure the network parameters for the device. Select each tab
in web GUI->Settings->Network Settings page to configure LAN/WAN settings, 802.1X and Port
Forwarding.
BASIC SETTINGS
Please refer to the following tables for basic network configuration parameters on the UCM6510.
Table 5: UCM6510 Network Settings->Basic Settings
Method
Select "Route", "Switch" or "Dual" mode on the network interface of UCM6510.
The default setting is "Route".
Route
WAN port interface will be used for uplink connection. LAN port interface will
be used to serve as router.
Switch
WAN port interface will be used for uplink connection. LAN port interface will
be used as bridge for PC connection.
Dual
Both ports can be used for uplink connection. Users will need assign LAN 1
or LAN 2 as the default interface in option "Default Interface" and configure
"Gateway IP" for this interface.
Preferred DNS Server
Enter the preferred DNS server address.
WAN (when "Method" is set to "Route")
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 28 of 192
255.255.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for WAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for WAN port. The default
value is 0.
LAN (when Method is set to "Route")
IP Address
Enter the IP address assigned to LAN port. The default setting is 192.168.2.1.
Subnet Mask
Enter the subnet mask. The default setting is 255.255.255.0.
DHCP Server Enable
Enable or disable DHCP server capability. The default setting is "Yes".
DNS Server 1
Enter DNS server address 1. The default setting is 8.8.8.8.
DNS Server 2
Enter DNS server address 2. The default setting is 208.67.222.222.
Allow IP Address From
Enter the DHCP IP Pool starting address. The default setting is 192.168.2.100.
Allow IP Address To
Enter the DHCP IP Pool ending address. The default setting is 192.168.2.254.
Default IP Lease Time
Enter the IP lease time (in seconds). The default setting is 43200.
LAN (when Method is set to "Switch")
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings. The default setting is 0.0.0.0.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
255.255.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for LAN port. The default
value is 0.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 29 of 192
LAN 1 / LAN 2 (when Method is set to "Dual")
Default Interface
If "Dual" is selected as "Method", users will need assign the default interface to
be LAN 1 (mapped to UCM6510 WAN port) or LAN 2 (mapped to UCM6510 LAN
port) and then configure network settings for LAN 1/LAN 2. The default interface
is LAN 2.
IP Method
Select DHCP, Static IP, or PPPoE. The default setting is DHCP.
Gateway IP
Enter the gateway IP address for static IP settings when the port is assigned as
default interface. The default setting is 0.0.0.0.
IP Address
Enter the IP address for static IP settings. The default setting is 192.168.0.160.
Subnet Mask
Enter the subnet mask address for static IP settings. The default setting is
255.255.0.0.
DNS Server 1
Enter the DNS server 1 address for static IP settings. The default setting is
0.0.0.0.
DNS Server 2
Enter the DNS server 2 address for static IP settings.
User Name
Enter the user name to connect via PPPoE.
Password
Enter the password to connect via PPPoE.
Layer 2 QoS
802.1Q/VLAN Tag
Assign the VLAN tag of the layer 2 QoS packets for LAN port. The default value
is 0.
Layer 2 QoS 802.1p
Priority Value
Assign the priority value of the layer 2 QoS packets for LAN port. The default
value is 0.
802.1X
Table 6: UCM6510 Network Settings->802.1X
802.1X Mode
Select 802.1X mode. The default setting is "Disable". The supported 802.1X
mode are:
EAP-MD5
EAP-TLS
EAP-PEAPv0/MSCHAPv2
Identity
Enter 802.1X mode identity information.
MD5 Password
Enter 802.1X mode MD5 password information.
802.1X Certificate
Select 802.1X certificate from local PC and then upload.
802.1X Client
Certificate
Select 802.1X client certificate from local PC and then upload.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 30 of 192
PORT FORWORDING
The UCM6510 network interface supports router functions which provides users the ability to do port
forwarding. If the UCM6510 is set to "Route" under web GUI->Settings->Network Settings->Basic
Settings: Method, port forwarding is available for configuration.
The port forwarding configuration is under web GUI->Settings->Network Settings->Port Forwarding
page. Please see related settings in the table below.
Table 7: UCM6510 Network Settings->Port Forwarding
WAN Port
Specify the WAN port number. Up to 8 ports can be configured.
LAN IP
Specify the LAN IP address.
LAN Port
Specify the LAN port number.
Protocol Type
Select protocol type "UDP Only", "TCP Only" or "TCP/UDP" for the forwarding in
the selected port. The default setting is "UDP Only".
FIREWALL
The UCM6510 provides users firewall configurations to prevent certain malicious attack to the UCM6510
system. Users could configure to allow, restrict or reject specific traffic through the device for security and
bandwidth purpose. The UCM6510 also provides Fail2ban feature for authentication errors in SIP
REGISTER, INVITE and SUBSCRIBE. To configure firewall settings in UCM6510, go to web
GUI->Settings->Firewall page.
STATIC DEFENSE
Under web GUI->Settings->Firewall->Static Defense page, users will see the following information:
Current service information with port, process and type.
Typical firewall settings.
Custom firewall settings.
The following table shows a sample current service status running on the UCM6510.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 31 of 192
Table 8: UCM6510 Firewall->Static Defense->Current Service
Port
Process
Type
Protocol or Service
7777
Asterisk
tcp/IPv4
SIP
389
Slapd
tcp/IPv4
LDAP
22
Dropbear
tcp/IPv4
SSH
80
Lighthttpd
tcp/IPv4
HTTP
8089
Lighthttpd
tcp/IPv4
HTTPS
69
Opentftpd
udp/IPv4
TFTP
9090
Asterisk
udp/IPv4
SIP
6060
zero_config
udp/IPv4
UCM6510 zero_config service
5060
Asterisk
udp/IPv4
SIP
4569
Asterisk
udp/IPv4
SIP
5353
zero_config
udp/IPv4
UCM6510 zero_config service
37435
Syslogd
udp/IPv4
Syslog
For typical firewall settings, users could configure the following options on the UCM6510.
Table 9: Typical Firewall Settings
Ping Defense
Enable
If enabled, ICMP response will not be allowed for Ping request. The default
setting is disabled. To enable or disable it, click on the check box for the LAN
or WAN interface.
SYN-Flood Defense
Enable
Enable to prevent SYN Flood denial-of-service attack to the device. The
default setting is disabled. To enable or disable it, click on the check box for
the LAN or WAN interface.
Ping-of-Death
Defense Enable
Enable to prevent Ping-of-Death attack to the device. The default setting is
disabled. To enable or disable it, click on the check box for the LAN or WAN
interface.
Under "Custom Firewall Settings", users could create new rules to accept, reject or drop certain traffic going
through the UCM6510. To create new rule, click on "Create New Rule" button and a new window will pop up
for users to specify rule options.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 32 of 192
Figure 6: Create New Firewall Rule
Table 10: Firewall Rule Settings
Rule Name
Specify the Firewall rule name to identify the firewall rule.
Action
Select the action for the Firewall to perform.
ACCEPT
REJECT
DROP
Type
Select the traffic type.
IN
If selected, users will need specify the network interface "LAN", "WAN" or
"Both" for the incoming traffic.
OUT
Service
Select the service type.
FTP
SSH
Telnet
TFTP
HTTP
LDAP
Custom
If selected, users will need specify Source (IP and port), Destination (IP
and port) and Protocol (TCP, UDP or Both) for the service.
Save the change and click on "Apply" button. Then submit the configuration by clicking on "Apply Changes"
on the upper right of the web page. The new rule will be listed at the bottom of the page with sequence
number, rule name, action, protocol, type, source, destination and operation. Users can click on to edit
the rule, or select to delete the rule.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 33 of 192
DYNAMIC DEFENSE
Dynamic defense can blacklist hosts dynamically when the UCM6510 is set to "Route" under web
GUI->Settings->Network Settings->Basic Settings: Method. If enabled, the traffic coming into the
UCM6510 can be monitored, which helps prevent massive connection attempts or brute force attacks to the
device. The blacklist can be created and updated by the UCM6510 firewall, which will then be displayed in
the web page. Please refer to the following table for dynamic defense options on the UCM6510.
Table 11: UCM6510 Firewall Dynamic Defense
Dynamic Defense
Enable
Enable dynamic defense. The default setting is disabled.
Periodical Time
Interval
Configure the dynamic defense periodic time interval (in minutes). If the
number of TCP connections from a host exceeds the connection threshold
within this period, this host will be added into Blacklist. The valid value is
between 1 to 59 when dynamic defense is turned on. The default setting is
59.
Blacklist Update
Interval
Configure the blacklist update time interval (in seconds). The default setting is
120.
Connection
Threshold
Configure the connection threshold. Once the number of connections from
the same host reaches the threshold, it will be added into the blacklist. The
default setting is 100.
Dynamic Defense
Whitelist
Configure the dynamic defense whitelist.
For example,
192.168.1.3
192.168.1.4
FAIL2BAN
Fail2Ban feature on the UCM6510 provides intrusion detection and prevention for authentication errors in
SIP REGISTER, INVITE and SUBSCRIBE. Once the entry is detected within "Max Retry Duration", the
UCM6510 will take action to forbid the host for certain period as defined in "Banned Duration". This feature
helps prevent SIP brute force attacks to the PBX system.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 34 of 192
Table 12: Fail2Ban Settings
Global Settings
Enable Fail2Ban
Enable Fail2Ban. The default setting is disabled. Please make sure both "Enable
Fail2Ban" and "Asterisk Service" are turned on in order to use Fail2Ban for SIP
authentication on the UCM6510.
Banned Duration
Configure the duration (in seconds) for the detected host to be banned. The
default setting is 300. If set to -1, the host will be always banned.
Max Retry Duration
Within this duration (in seconds), if a host exceeds the max times of retry as
defined in "MaxRetry", the host will be banned. The default setting is 5.
MaxRetry
Configure the number of authentication failures during "Max Retry Duration"
before the host is banned. The default setting is 10.
Fail2Ban Whitelist
Configure IP address, CIDR mask or DNS host in the whiltelist. Fail2Ban will not
ban the host with matching address in this list. Up to 5 addresses can be added
into the list.
Local Settings
Asterisk Service
Enable Asterisk service for Fail2Ban. The default setting is disabled. Please
make sure both "Enable Fail2Ban" and "Asterisk Service" are turned on in order
to use Fail2Ban for SIP authentication on the UCM6510.
Port
Configure the listening port number for the service. Currently only 5060 (for
UDP) is supported.
MaxRetry
Configure the number of authentication failures during "Max Retry Duration"
before the host is banned. The default setting is 10. Please make sure this option
is properly configured as it will override the "MaxRetry" value under "Global
Settings".
CHANGE PASSWORD
After login the web GUI for the first time, it is highly recommended for users to change the default password
"admin" to a more complicated password for security purpose. Follow the steps below to change the web
GUI access password.
1. Go to web GUI->Settings->Change Password page.
2. Enter the old password first.
3. Enter the new password and retype the new password to confirm. The new password has to be at least
4 characters.
4. Click on "Save" and the user will be automatically logged out.
5. Once the web page comes back to the login page again, enter the username "admin" and the new
password to login.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 35 of 192
LDAP SERVER
The UCM6510 has an embedded LDAP server for users to manage corporate phonebook in a centralized
manner.
By default, the LDAP server has generated the first phonebook with PBX DN "ou=pbx,dc=pbx,dc=com"
based on the UCM6510 user extensions already.
Users could add new phonebook with a different Phonebook DN for other external contacts. For
example, "ou=people,dc=pbx,dc=com".
All the phonebooks in the UCM6510 LDAP server have the same Base DN "dc=pbx,dc=com".
If users have the Grandstream phone provisioned by the UCM6510, the LDAP directory has been set up on
the phone and can be used right away for users to access all phonebooks.
Additionally, users could manually configure the LDAP client settings to manipulate the built-in LDAP server
on the UCM6510. If the UCM6510 has multiple LDAP phonebooks created, in the LDAP client configuration,
users could use "dc=pbx,dc=com" as Base DN to have access to all phonebooks on the UCM6510 LDAP
server, or use a specific phonebook DN, for example "ou=people,dc=pbx,dc=com", to access to phonebook
with Phonebook DN "ou=people,dc=pbx,dc=com " only.
To access LDAP Server settings, go to web GUI->Settings->LDAP Server.
LDAP SERVER CONFIGURATIONS
The following figure shows the default LDAP server configurations on the UCM6510.
Figure 7: LDAP Server Configurations
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 36 of 192
The UCM6510 LDAP server supports anonymous access (read-only) by default. Therefore the LDAP client
doesn't have to configure username and password to access the phonebook directory. The "Root DN" and
"Root Password" here are for LDAP management and configuration where users will need provide for
authentication purpose before modifying the LDAP information.
The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first
phonebook under LDAP Phonebook.
Figure 8: Default LDAP Phonebook DN
Figure 9: Default LDAP Phonebook Attributes
LDAP PHONEBOOK
Users could use the default phonebook, edit the default phonebook as well as add new phonebook on the
LDAP server. The first phonebook with default phonebook dn "ou=pbx,dc=pbx,dc=com" displayed on the
LDAP server page is for extensions in this PBX. Users cannot add or delete contacts directly. The contacts
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 37 of 192
information will need to be modified via web GUI->PBX->Basic/Call Routes->Extensions first. The default
LDAP phonebook will then be updated automatically.
A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP
Phonebook" section.
Figure 10: Add LDAP Phonebook
Configure the "Phonebook Prefix" first. The "Phonebook DN" will be automatically filled in. For example, if
configuring "Phonebook Prefix" as "people", the "Phonebook DN" will be filled with
"ou=people,dc=pbx,dc=com".
Once added, users can select to edit the phonebook attributes and contact list (see figure below), or
select to delete the phonebook.
Figure 11: Edit LDAP Phonebook
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 38 of 192
LDAP CLIENT CONFIGURATIONS
The configuration on LDAP client is similar when you use other LDAP servers. Here we provide an example
on how to configure the LDAP client on the SIP end points to use the default PBX phonebook.
Assuming the server base dn is "dc=pbx,dc=com", configure the LDAP clients as follows (case
insensitive):
Base DN: dc=pbx,dc=com
Login DN: Please leave this field empty
Password: Please leave this field empty
Anonymous: Please enable this option
Filter: (|(CallerIDName=%)(AccountNumber=%))
Port: 389
To configure Grandstream IP phones as the LDAP client, please refer to the following example:
Server Address: The IP address or domain name of the UCM6510
Base DN: dc=pbx,dc=com
User Name: Please leave this field empty
Password: Please leave this field empty
LDAP Name Attribute: CallerIDName Email Department FirstName LastName
LDAP Number Attribute: AccountNumber MobileNumber HomeNumber Fax
LDAP Number Filter: (AccountNumber=%)
LDAP Name Filter: (CallerIDName=%)
LDAP Display Name: AccountNumber CallerIDName
LDAP Version: If existed, please select LDAP Version 3
Port: 389
The following figure shows the configuration information on a Grandstream GXP2200 to successfully use
the LDAP server as configured in Figure 7: LDAP Server Configurations.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 39 of 192
Figure 12: GXP2200 LDAP Phonebook Configuration
HTTP SERVER
The UCM6510 embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML
pages allow the users to configure the PBX through a web browser such as Microsoft IE, Mozilla Firefox and
Google Chrome. By default, the PBX can be accessed directly by typing IP address in the PC's web
browser (e.g., 192.168.40.50). It will then be automatically redirected to HTTPS using Port 8089 (e.g.,
https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under web
GUI->Settings->HTTP Server.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 40 of 192
Table 13: HTTP Server Settings
Redirect From Port 80
Protocol Type
Port
Once the change is saved, the web page will be redirected to the login page using the new URL. Enter the
username and password to login again.
EMAIL SETTINGS
The Email application on the UCM6510 can be used to send out alert event Emails, Fax (Fax-To-Email),
Voicemail (Voicemail-To-Email) and etc. The configuration parameters can be accessed via web
GUI->Settings->Email Settings.
Table 14: Email Settings
TLS Enable
Type
Domain
Server
Username
Password
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 41 of 192
Display Name
Sender
The following figure shows a sample Email settings on the UCM6510, assuming the Email is using
smtp.gmail.com as the SMTP server.
Figure 13: UCM6510 Email Settings
Once the configuration is finished, click on "Test". In the prompt, fill in a valid Email address to send a test
Email to verify the Email settings on the UCM6510.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 42 of 192
Figure 14: UCM6510 Email Settings: Send Test Email
TIME SETTINGS
The current system time on the UCM6510 is displayed on the upper right of the web page. It can also be
found under web GUI->Status->System Status->General.
To configure the UCM6510 to update time automatically, go to web GUI->Settings->Time Settings-> Auto
Time Updating.
Table 15: Auto Time Updating
Remote NTP Server
Enable DHCP Option 2
Enable DHCP Option 42
Time Zone
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 43 of 192
Self-Defined Time Zone
To manually set the time on the UCM6510, go to web GUI->Settings->Time Settings->Set Time
Manually. The format is YYYY-MM-DD HH:MI:SS.
Figure 15: Set Time Manually
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 44 of 192
NTP SERVER
The UCM6510 can be used as a NTP server for the NTP clients to synchronize their time with. To configure
the UCM6510 as the NTP server, set "Enable NTP server" to "Yes" under web GUI->Settings->Time
Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or
host name to use the UCM6510 as the NTP server.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 45 of 192
PROVISIONING
OVERVIEW
Grandstream SIP Devices can be configured via web interface as well as via configuration file through
TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format
configuration file and XML format configuration file. The UCM6510 provides a Plug and Play mechanism to
auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file
and having the phone to download it within LAN area. This allows users to finish the installation with ease
and start using the SIP devices in a managed way.
To provision a phone, three steps are involved, i.e., discovery, assignment and provisioning. The UCM6510
creates XML config file to the detected/assigned Grandstream device and accomplishes the following
configurations on the device after the provisioning:
A UCM6510 extension will be assigned and registered on the phone.
SIP-related network settings such as "NAT traversal" and "Use Random Port" are configured on the
phone.
Call feature settings such as "Public Mode", "Voicemail User ID", "Dial Plan" and "Auto Answer".
LDAP client configurations will be set up automatically on the phone to use the default LDAP directory
generated in the UCM6510 LDAP server.
This section explains how zero config works on the UCM6510. The settings for this feature can be accessed
via web GUI->PBX->Basic/Call Routes->Zero Config.
AUTO PROVISIONING
By default, the Zero Config feature is enabled on the UCM6510 for auto provisioning. Three methods of
auto provisioning are used.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 46 of 192
Figure 16: UCM6510 Zero Config
SIP SUBSCRIBE
When the phone boots up, it sends out SUBSCRIBE to a multicast IP address in the LAN. The
UCM6510 discovers it and then sends a NOTIFY with the XML config file URL in the message body.
The phone will then use the path to download the config file generated in the UCM6510 and reboot
again to take the new configuration.
DHCP OPTION 66
This method should be used only when the UCM6510 is set to "Route" mode under web
GUI->Settings->Network Settings->Basic Settings: Method. When the phone restarts (by default
DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6510 receives it
and returns DHCP OFFER with the config server path URL in the Option 66, for example,
https://192.168.2.1:8089/zccgi/. The phone will then use the path to download the config file generated
in the UCM6510.
mDNS
When the phone boots up, it sends out mDNS query to get the TFTP server address. The UCM6510 will
respond with its own address. The phone will then send TFTP request to download the XML config file
from the UCM6510.
To start the auto provisioning process, under web GUI->PBX->Basic/Call Routes->Zero Config, click on
"Auto Provision Settings" and fill in the auto provision information.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 47 of 192
Figure 17: Auto Provision Settings
Table 16: Auto Provision Settings
Enable Zero Config
Automatically Assign Extension
Zero Config Extension
Segment
Enable Pick Extension
Pick Extension Segment
Pick Extension Period (hour):
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 48 of 192
Please make sure an extension is manually assigned to the phone or "Automatically Assign Extension" is
enabled during provisioning. After the configuration on the UCM6510 web GUI, click on "Save" and "Apply
Changes". Once the phone boots up and picks up the config file from the UCM6510, it will take the
configuration right away.
MANUAL PROVISIONING
DISCOVERY
Users could manually discover the device by specifying the IP address or scanning the entire LAN network.
Three methods are supported to scan the devices.
PING
ARP
SIP Message (NOTIFY)
Click on "Auto Discover", fill in the "Scan Method" and "Scan IP". The IP address segment will be
automatically filled in based on the network mask detected on the UCM6510. If users need scan the entire
network segment, enter 255 (for example, 192.168.40.255) instead of a specific IP address. Then click on
"Save" to start discovering the devices within the same network. To successfully discover the devices,
"Zero Config" needs to be enabled on the UCM6510 web GUI->PBX->Basic/Call Routes->Zero
Config->Auto Provisioning Settings.
Figure 18: Auto Discover
The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if
assigned), Version, Vendor, Model, Connection Status, Create Config, Options (Edit/Delete/Update) are
displayed in the list.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 49 of 192
Figure 19: Discovered Devices
ASSIGNMENT
In the discovered list, click on to open the edit dialog to assign an extension or multiple extensions to
this device. Hot-Desking can also be enabled from this edit page.
Figure 20: Assign Extension To Device
After saving the edit dialog, the XML config file will be generated in the UCM6510. Reboot the phone or
trigger the phone to download the config file by clicking on icon for the entry in the zero config device
list.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 50 of 192
CREATE NEW DEVICE
Users could also directly create a new device and assign the extension before the device is discovered by
the UCM6510. Once the device is plugged in, it can then be discovered and provisioned by the UCM6510.
Click on "Create New Device" and the following dialog will show. Enabled Hot-Desking (optional), fill in the
MAC address (required), IP address (optional), Version (optional), Model (optional) and the extension
(required) to assign to the device. Click on "Save" to add the device to the provision list.
Figure 21: Create New Device
PROVISIONING
After the successful discovery and assignment configuration on the UCM6510, the device will start
downloading the config file and take the new configuration with the extension registered.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 51 of 192
EXTENSIONS
CREATE NEW USER
CREATE NEW SIP EXTENSION
To manually create new SIP user, go to web GUI->PBX->Basic/Call Routes->Extensions. Click on
"Create New User"->"Create New SIP Extension" and a new dialog window will show for users to fill in the
extension information. The configuration parameters are as follows.
Table 17: SIP Extension Configuration Parameters
General
Extension
CallerID Number
Permission
SIP/IAX Password
Enable Voicemail
Voicemail Password
Call Forward Unconditional
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 52 of 192
Call Forward No Answer
Call Forward Busy
Ring Timeout
Auto Record
Skip Voicemail Password
Verification
Support Hot-Desking Mode
User Settings
First Name
Last Name
Email Address
Language
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 53 of 192
SIP Settings
NAT
Can Reinvite
DTMF Mode
Insecure
Enable Keep-alive
Keep-alive Frequency
Auth ID
Other Settings
SRTP
Fax Detection
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 54 of 192
Strategy
Skip Trunk Auth
Codec Preference
CREATE NEW IAX EXTENSION
To manually create new IAX user, go to web GUI->PBX->Basic/Call Routes->Extensions. Click on
"Create New User"->"Create New IAX Extension" and a new dialog window will show for users to fill in the
extension information. The configuration parameters are as follows.
Table 18: IAX Extension Configuration Parameters
General
Extension
CallerID Number
Permission
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 55 of 192
SIP/IAX Password
Enable Voicemail
Voicemail Password
Call Forward Unconditional
Call Forward No Answer
Call Forward Busy
Ring Timeout
Auto Record
Skip Voicemail Password
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 56 of 192
Verification
User Settings
First Name
Last Name
Email Address
Language
IAX Settings
Max Number of Calls
Require Call Token
Other Settings
SRTP
Fax Detection
Strategy
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 57 of 192
Skip Trunk Auth
Codec Preference
CREATE NEW FXS EXTENSION
To manually create new FXS user, go to web GUI->PBX->Basic/Call Routes->Extensions. Click on
"Create New User"->"Create New FXS Extension" and a new dialog window will show for users to fill in the
extension information. The configuration parameters are as follows.
Table 19: FXS Extension Configuration Parameters
General
Extension
Analog Station
CallerID Number
Permission
Enable Voicemail
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 58 of 192
Voicemail Password
Call Forward Unconditional
Call Forward No Answer
Call Forward Busy
Ring Timeout
Auto Record
Skip Voicemail Password
Verification
User Settings
First Name
Last Name
Email Address
Language
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 59 of 192
Analog Settings
Call Waiting
User # as SEND
RX Gain
TX Gain
MIN RX Flash
MAX RX Flash
Enable Polarity Reversal
Echo Cancellation
3-Way Calling
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 60 of 192
Send CallerID After
Other Settings
Fax Detection
Skip Trunk Auth
BATCH ADD EXTENSIONS
BATCH ADD SIP EXTENSIONS
Under web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add
SIP Extensions".
Table 20: Batch Add SIP Extension Parameters
General
Start Extension
Create Number
Permission
Enable Voicemail
SIP/IAX Password
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 61 of 192
Voicemail Password
Ring Timeout
Auto Record
Skip Voicemail Password
Verification
SIP Settings
NAT
Can Reinvite
DTMF Mode
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 62 of 192
Insecure
Enable Keep-alive
Keep-alive Frequency
Other Settings
SRTP
Fax Detection
Strategy
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 63 of 192
Skip Trunk Auth
Codec Preference
BATCH ADD IAX EXTENSIONS
Under web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add
IAX Extensions".
Table 21: Batch Add IAX Extension Parameters
General
Start Extension
Create Number
Permission
Enable Voicemail
SIP/IAX Password
Voicemail Password
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 64 of 192
Ring Timeout
Auto Record
Skip Voicemail Password
Verification
IAX Settings
Max Number of Calls
Require Call Token
Other Settings
SRTP
Fax Detection
Strategy
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 65 of 192
Skip Trunk Auth
Codec Preference
EDIT EXTENSION
All the UCM6510 extensions are listed under web GUI->PBX->Basic/Call Routes->Extensions, with
status, Extension, CallerID Name, Technology (SIP, IAX and FXS), IP and Port. Each extension has a
checkbox for users to "Modify Selected Extensions" or "Delete Selected Extensions". Also, options "Edit"
, "Reboot" and "Delete" are available per extension.
Status
Users can see the following icon for each extension to indicate the SIP status.
Green: Free
Blue: Ringing
Yellow: In Use
Grey: Unavailable
Edit single extension
Click on to start editing the extension parameters.
Reboot the user
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 66 of 192
Click on to send NOTIFY reboot event to the device which has an UCM6510 extension already
registered. To successfully reboot the user, "Zero Config" needs to be enabled on the UCM6510 web
GUI->PBX->Basic/Call Routes->Zero Config->Auto Provisioning Settings.
Delete single extension
Click on to delete the extension. Or select the checkbox of the extension and then click on "Delete
Selected Extensions".
Modify selected extensions
Select the checkbox for the extension(s). Then click on "Modify Selected Extensions" to edit the
extensions in a batch.
Delete selected extensions
Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the
extension(s).
EXPORT EXTENSIONS
The extensions configured on the UCM6510 can be exported to csv format file with selected technology
"SIP", "IAX" or "FXS". Click on "Export Extensions" button and select technology in the prompt.
Figure 22: Export Extensions
The exported csv file can also serve as a template for users to fill in desired extension information to be
imported to the UCM6510.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 67 of 192
IMPORT EXTENSIONS
The capability to import extensions to the UCM6510 provides users flexibility to batch add extensions with
similar or different configurations quickly.
1. Export extension csv file from the UCM6510 by clicking on "Export Extensions" button.
2. Fill up the extension information you would like in the exported csv template.
3. Click on "Import Extensions" button. The following dialog will be prompted.
Figure 23: Export Extensions
4. Select the option in "On Duplicate Extension" to define how the duplicate extension(s) in the imported
csv file should be treated by the PBX.
Skip: Duplicate extensions in the csv file will be skipped. The PBX will keep the current extension
information as previously configured without change.
Delete and Recreate: The current extension previously configured will be deleted and the duplicate
extension in the csv file will be loaded to the PBX.
Update Information: The current extension previously configured in the PBX will be kept. However,
if the duplicate extension in the csv file has different configuration for any options, it will override the
configuration for those options in the extension.
5. Click on to select csv file from local directory in the PC.
6. Click on "Save" to import the csv file.
7. Click on "Apply Changes" to apply the imported file on the UCM6510.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 68 of 192
ANALOG TRUNKS
To set up analog trunk on the UCM6510:
Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.
Go to web GUI->PBX->Ports Config->Analog Hardware to configure analog hardware settings.
ANALOG TRUNKS CONFIGURATION
Go to web GUI->PBX->Basic/Call Routes->Analog Trunks to add and edit analog trunks.
Click on "Create New Analog Trunk" to add a new analog trunk.
Click on to edit the analog trunk.
Click on to delete the analog trunk.
The analog trunk options are listed in the table below.
Table 22: Analog Trunk Configuration Parameters
Channels
Trunk Name
Advanced Options
Enable Polarity Reversal
Polarity on Answer Delay
Current Disconnect Threshold
(ms)
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 69 of 192
Ring Timeout
RX Gain
TX Gain
Use CallerID
Fax Detection
Caller ID Scheme
Auto Record
Tone Settings
Busy Detection
Busy Tone Count
Congestion Detection
Congestion Count
Tone Country
Busy Tone
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 70 of 192
Congestion Tone
PSTN Detection
PSTN DETECTION
The UCM6510 provides PSTN detection function to help users detect the busy tone, Polarity Reversal and
Current Disconnect by making a call from the PSTN line to another destination. The detecting call will be
answered and up for about 1 minute. Once done, the detecting result will show and can be used for the
UCM6510 settings.
1. Go to UCM6510 web GUI->PBX->Basic/Call Routes->Analog Trunks page.
2. Click to edit the analog trunk created for the FXO port.
3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and there are two methods
to set the busy tone.
Tone Country. The default setting is "United States of America (USA)".
PSTN Detection.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 71 of 192
Figure 24: UCM6510 FXO Tone Settings
4. Click on "Detect" to start PSTN detection.
Figure 25: UCM6510 PSTN Detection
If there are two FXO ports connected to PSTN lines, use the following settings for auto-detection.
Detect Model: Auto Detect.
Source Channel: The source channel to be detected.
Destination Channel: The channel to help detecting. For example, the second FXO port.
Destination Number: The number to be dialed for detecting. This number must be the actual
PSTN number for the FXO port used as the destination channel.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 72 of 192
Figure 26: UCM6510 PSTN Detection: Auto Detect
If there is only one FXO port connected to PSTN line, use the following settings for auto-detection.
Figure 27: UCM6510 PSTN Detection: Semi-Auto Detect
Detect Model: Semi-auto Detect.
Source Channel: The source channel to be detected.
Destination Number: The number to be dialed for detecting. This number could be a cell phone
number or other PSTN number that can be reached from the source channel PSTN number.
5. Click "Detect" to start detecting. The source channel will initiate a call to the destination number. For
"Auto Detect", the call will be automatically answered. For "Semi-auto Detect", the UCM6510 web GUI
will display prompt to notify the user to answer or hang up the call to finish the detecting process.
6. Once done, the detected result will show. Users could save the detecting result as the current
UCM6510 settings.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 73 of 192
Table 23: PSTN Detection For Analog Trunk
Detect Model
Source Channel
Destination Channel
Destination Number
Note:
The PSTN detection process will keep the call up for about 1 minute.
If "Semi-auto Detect' is used, please pick up the call only after informed from the web GUI prompt.
Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and
"Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk
configuration.
ANALOG HARDWARE CONFIGURATION
The analog hardware (FXS port and FXO port) on the UCM6510 can be configured under web
GUI->PBX->Ports Config->Analog Hardware. Click on to edit signaling preference for FXS port or
configure ACIM settings for FXO port.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 74 of 192
Select "Loop Start" or "Kewl Start" for each FXS port. And then click on "Update" to save the change.
Figure 28: FXS Ports Signaling Preference
For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for
each port. Or users could click on "Detect" for the UCM6510 to automatically detect the ACIM value. The
detecting value will be automatically filled into the settings.
Figure 29: FXO Ports ACIM Settings
Note:
ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users
experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out
the correct value for impedance setting.
Table 24: PBX/Ports Config/Analog Hardware
Tone Region
Advanced Settings
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 75 of 192
FXO Opermode
FXS Opermode
FXS TISS Override
PCMA Override
Boost Ringer
Fast Ringer
Low Power
Ring Detect
FXS MWI Mode
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 76 of 192
DIGITAL TRUNKS
The UCM6510 supports E1/T1 which are physical connection technology used in digital network. T1 is the
North American format whereas E1 is the European format with different transmission speed. Currently PRI
signaling is supported for the E1/T1 interface on the UCM6510.
To set up digital trunk on the UCM6510:
Go to web GUI->PBX->Ports Config->Digital Hardware to configure port type and channels.
Go to web GUI->PBX->Basic/Call Routes->Digital Trunks to add and edit digit trunks.
DIGITAL HARDWARE CONFIGURATION
Go to web GUI->PBX->Ports Config->Digital Hardware page and configure the following:
Figure 30: Digital Hardware Configuration
Step 1: Click on to edit digital ports. Please see configuration
parameters in
[Table 25: Ports Config/Digital Hardware: Edit Digital Ports].
Step 2: Click on to edit group. This assigns channels to be used for
the
digital port. For E1, 30 B channels can be assigned to the default group;
for T1, 23 B channels can be assigned to the default group.
Step 3: If fewer than 30 B channels for E1 or 23 B channels for T1
assigned in default group, users can click on to add more groups.
This is not necessary in most cases and only default group is needed.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 77 of 192
The following dialog shows the digital port configuration parameters. Click on "Show Advanced Options" to
view more options.
Table 25: Ports Config/Digital Hardware: Edit Digital Ports
Span Type
Clock
Signaling
LBO
RX Gain
TX Gain
Codec
Advanced Options
Switch Type
Coding
CRC
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 78 of 192
PRI Dial Plan
PRI Local Dial Plan
International Prefix
National Prefix
Local Prefix
Private Prefix
Unknown Prefix
PRI Indication
Reset Interval
PRI Exclusive
Facility Enable
NSF
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 79 of 192
DIGITAL TRUNK CONFIGURATION
After configuring digital hardware, go to web GUI->PBX->Basic/Call Routes->Digital Trunks.
Click on "Create New Digital Trunk" to add a new digital trunk.
Click on to configure detailed parameters for the digital trunk.
Click on to configure Direct Outward Dialing (DOD) for the digital Trunk.
Click on to delete the digital trunk.
The digital trunk parameters are listed in the table below.
Table 26: Digital Trunk Configuration Parameters
Trunk Name
Channel Group
Hide CallerID
Keep Trunk CID
Caller ID
CallerID Name
Auto Record
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 80 of 192
Fax Detection
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS
Please refer to section [DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS].
DIGITAL TRUNK TROUBLESHOOTING
After configuring the digital trunk on the UCM6510 as described above, if it doesn't work as expected, go to
web GUI->Maintenance->Troubleshooting->PRI Signaling Trace to capture a trace for the T1/E1
interface. The users can take a look at the trace for basic analysis or contact Grandstream Technical
support in the following link for further assistance if the issue is not resolved.
http://www.grandstream.com/index.php/support
Figure 31: Troubleshooting Digital Trunks
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 81 of 192
Click on "Start" to start capturing trace. The output result shows "Capturing...".
Once the test is done, click on "Stop" to stop the trace.
Click on "Download" to download the trace.
To delete the trace, click on "Delete".
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 82 of 192
VOIP TRUNKS
VOIP TRUNK CONFIGURATION
VoIP trunks can be configured in UCM6510 under web GUI->PBX->Basic/Call Routes->VoIP Trunks.
Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and
Options to edit/detect the trunk.
Click on "Create New SIP Trunk" or "Create New IAX Trunk" to add a new VoIP trunk.
Click on to configure detailed parameters for the VoIP trunk.
Click on to configure Direct Outward Dialing (DOD) for the SIP Trunk.
Click on to start LDAP Sync.
Click on to delete the VoIP trunk.
The VoIP trunk options are listed in the table below.
Table 27: SIP Trunk Configuration Parameters
Create New SIP Trunk
Type
Provider Name
Host Name
Keep Trunk CID
Username
Password
Auth ID
Outbound Proxy
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 83 of 192
Auto Record
Peer SIP Trunk Configuration Parameters
Provider Name
Host Name
Transport
Keep Trunk CID
Caller ID
CallerID Name
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 84 of 192
Codec Preference
Auto Record
DID Mode
Enable Qualify
Qualify Timeout
Qualify Frequency
Fax Detection
SRTP
Sync LDAP Enable
Sync LDAP Password
Sync LDAP Port
LDAP Outbound Rule
LDAP Dialed Prefix
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 85 of 192
Register SIP Trunk Configuration Parameters
Provider Name
Host Name
Transport
Keep Trunk CID
Username
Password
Auth ID
Codec Preference
From Domain
From User
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 86 of 192
Outbound Proxy Support
Outbound Proxy
Auto Record
DID Mode
Enable Qualify
Qualify Timeout
Qualify Frequency
Fax Detection
SRTP
Table 28: IAX Trunk Configuration Parameters
Create New IAX Trunk
Type
Provider Name
Host Name
Keep Trunk CID
Username
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 87 of 192
Password
Peer IAX Trunk Configuration Parameters
Provider Name
Host Name
Keep Trunk CID
Caller ID
CallerID Name
Codec Preference
Enable Qualify
Qualify Timeout
Qualify Frequency
Fax Detection
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 88 of 192
Register IAX Trunk Configuration Parameters
Provider Name
Host Name
Keep Trunk CID
Caller ID
CallerID Name
Username
Password
Auth ID
Codec Preference
Enable Qualify
Qualify Timeout
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 89 of 192
Qualify Frequency
Fax Detection
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS
The UCM6510 provides Direct Outward Dialing (DOD) which is a service of a local phone company (or
local exchange carrier) that allows subscribers within a company's PBX system to connect to outside lines
directly.
Example of how DOD is used:
Company ABC has a SIP trunk. This SIP trunk has 4 DIDs associated to it. The main number of the office
is routed to an auto attendant. The other three numbers are direct lines to specific users of the company.
At the moment when a user makes an outbound call their caller ID shows up as the main office number.
This poses a problem as the CEO would like their calls to come from their direct line. This can be
accomplished by configuring DOD for the CEO’s extension.
Steps on how to configure DOD on the UCM:
1. To setup DOD go to UCM6510 web GUI->PBX->Basic/Call Routes->VoIP Trunks page.
2. Click to access the DOD options for the selected SIP Trunk.
3. Click "Create a new DOD" to begin your DOD setup
4. For "DOD Number" enter one of the numbers(DIDs) from your SIP trunk provider. In the example above
Company ABC received 4 DIDs from their provider. ABC will enter in the number for the CEO's direct
line.
5. Select an extension from the "Available Extensions" list. Users have the option of selecting more than
one extension. In this case, Company ABC would select the CEO's extension. After making the
selection, click on the button to move the extension(s) to the "Selected Extensions" list.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 90 of 192
Figure 32: DOD extension selection
6. Click "Save" at the bottom.
Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated
to a particular DOD.
Figure 33: Edit DOD
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 91 of 192
CALL ROUTES
OUTBOUND ROUTES
In the UCM6510, an outgoing calling rule pairs an extension pattern with a trunk used to dial the pattern.
This allows different patterns to be dialed through different trunks (e.g., "Local" 7-digit dials through a FXO
while "Long distance" 10-digit dials through a low-cost SIP trunk). Users can also set up a failover trunk to
be used when the primary trunk fails.
Go to web GUI->PBX->Basic/Call Routes->Outbound Routes to add and edit outbound rules.
Click on "Create New Outbound Rule" to add a new outbound route.
Click on to edit the outbound route.
Click on to delete the outbound route.
Click on to move the outbound route up/down to arrange the priority of the outbound rule.
The outbound rule listed on the top has higher priority. When the dialing pattern matches two or more
outbound rules (for example, the same pattern is configured for 2 different trunks; or dialing out 1000
matches pattern 1xxx for trunk 1 and pattern 100x for trunk 2), the one listed on the top will be used.
Table 29: Outbound Route Configuration Parameters
Calling Rule Name
Pattern
Password
Privilege Level
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 92 of 192
Enable Filter on Source Caller
ID
Send This Call Through Trunk
Use Trunk
Strip
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 93 of 192
Prepend
Use Failover Trunk
Failover Trunk
Strip
Prepend
INBOUND ROUTES
Inbound routes can be configured via web GUI->PBX->Basic/Call Routes->Inbound Routes.
Click on "Create New Inbound Rule" button to add a new inbound route.
Click on "Blacklist" button to configure blacklist for all inbound routes.
Click on to edit the inbound route.
Click on to delete the inbound route.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 94 of 192
INBOUND RULE CONFIGURATIONS
Table 30: Inbound Rule Configuration Parameters
Trunks
DID Pattern
Privilege Level
Default Destination
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 95 of 192
Strip
Dial Trunk
DID Destination
Time Condition
Start Time
End Time
Date
Week
Destination
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 96 of 192
BLACKLIST CONFIGURATIONS
In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature,
manage the Blacklist by clicking on "Blacklist".
Figure 34: Blacklist Configuration Parameters
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 97 of 192
Select the checkbox for "Blacklist Enable" to turn on Blacklist feature for all inbound routes. Blacklist is
disabled by default.
Enter a number in "Add Blacklist Number" field and then click to add to the list.
To remove a number from the Blacklist, select the number in "Blacklist list" and click on .
Note:
Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature
code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature
code can be configured under web GUI->PBX->Internal Options->Feature Codes.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 98 of 192
CONFERENCE BRIDGE
The UCM6510 supports conference bridge allowing 32 participants with up to 5 bridges at the same time.
The conference bridge configurations can be accessed under web GUI->PBX->Call
Features->Conference. In this page, users could create, edit, view, invite, manage the participants and
delete conference bridges. The conference bridge status and conference call recordings (if recording is
enabled) will be displayed in this web page as well.
CONFERENCE BRIDGE CONFIGURATIONS
Click on "Create New Conference Room" to add a new conference bridge.
Click on to edit the conference bridge.
Click on to delete the conference bridge.
Table 31: Conference Bridge Configuration Parameters
Extension
Password
Admin Password
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 99 of 192
Enable Caller Menu
Record Conference
Quiet Mode
Wait For Admin
Enable User Invite
Announce Callers
Public Mode
Play Hold Music For First
Caller
Music On Hold
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 100 of 192
Skip Authentication When
Inviting User via Trunk from
web GUI
JOIN A CONFERENCE CALL
Users could dial the conference bridge extension to join the conference. If password is required, enter the
password to join the conference as a normal user, or enter the admin password to join the conference as
administrator.
INVITE OTHER PARTIES TO JOIN CONFERENCE
When using the UCM6510 conference bridge, there are two ways to invite other parties to join the
conference.
Invite from web GUI.
For each conference bridge in UCM6510 web GUI->PBX->Call Features->Conference, there is an icon
for option "Invite a participant". Click on it and enter the number of the party you would like to invite.
Then click on "Add". A call will be sent to this number to join it into the conference.
Figure 35: Conference Invitation From web GUI
Invite by dialing 0 or 1 during conference call.
A conference participant can invite other parties to the conference by dialing from the phone during the
conference call. Please make sure option "Enable User Invite" is turned on for the conference bridge first.
Enter 0 or 1 during the conference call. Follow the voice prompt to input the number of the party you would
like to invite. A call will be sent to this number to join it into the conference.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 101 of 192
0: If 0 is entered to invite other party, once the invited party picks up the invitation call, a permission will be
asked to "accept" or "reject" the invitation before joining the conference.
1: If 1 is entered to invite other party, no permission will be required from the invited party.
Note:
Conference administrator can always invite other parties from the phone during the call by entering 0 or 1.
To join a conference bridge as administrator, enter the admin password when joining the conference. A
conference bridge can have multiple administrators.
DURING THE CONFERENCE
During the conference call, users can manage the conference from web GUI or IVR.
Manage the conference call from web GUI.
Log in UCM6510 web GUI during the conference call, the participants in each conference bridge will be
listed.
1. Click on to kick a participant from the conference.
2. Click on to mute the participant.
3. Click on to lock this conference bridge so that other users cannot join it anymore.
4. Click on to invite other users into the conference bridge.
Manage the conference call from IVR.
If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the
conference. Please see options listed in the table below.
Table 32: Conference Caller IVR Menu
Conference Administrator IVR Menu
1
Mute/unmute yourself.
2
Lock/unlock the conference bridge.
3
Kick the last joined user from the conference.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 102 of 192
4
Decrease the volume of the conference call.
5
Decrease your volume .
6
Increase the volume of the conference call.
7
Increase your volume.
8
More options.
1: List all users currently in the conference call.
2: Kick all non-Administrator participants from the conference call.
3: Mute/Unmute all non-Administrator participants from the conference call.
4: Record the conference call.
8: Exit the caller menu and return to the conference.
Conference User IVR Menu
1
Mute/unmute yourself.
4
Decrease the volume of the conference call.
5
Decrease your volume.
6
Increase the volume of the conference call.
7
Increase your volume.
8
Exit the caller menu and return to the conference.
Note:
When there is participant in the conference, the conference bridge configuration cannot be modified.
RECORD CONFERENCE
The UCM6510 allows users to record the conference call and retrieve the recording from web
GUI->PBX->Call Features->Conference.
To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the
conference bridge configuration dialog. Save the setting and apply the change. When the conference call
starts, the call will be automatically recorded in .wav format.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 103 of 192
The recording files will be listed as below once available. Users could click on to download the
recording or click on to delete the recording.
Figure 36: Conference Recording
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 104 of 192
IVR
CONFIGURE IVR
IVR configurations can be accessed under the UCM6510 web GUI->PBX->Call Features->IVR. Users
could create, edit, view and delete an IVR.
Click on "Create New IVR" to add a new IVR.
Click on to edit the IVR configuration.
Click on to delete the IVR.
Table 33: IVR Configuration Parameters
Name
Extension
Dial Other Extensions
Dial Trunk
Permission
Welcome Prompt
Digit Timeout
Response Timeout
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 105 of 192
Response Timeout Prompt
Invalid Prompt
Response Timeout Repeat
Loops
Invalid Repeat Loops
Language
Key Press Event
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 106 of 192
CREATE IVR PROMPT
To record new IVR prompt or upload IVR prompt to be used in IVR, click on "Prompt" next to the "Welcome
Prompt" option and the users will be redirected to IVR Prompt page. Or users could go to web
GUI->PBX->Internal Options->IVR Prompt page directly.
Figure 37: Click On Prompt To Create IVR Prompt
Once the IVR prompt file is successfully added to the UCM6510, it will be added into the prompt list
options for users to select in different IVR scenarios.
RECORD NEW IVR PROMPT
In the UCM6510 web GUI->PBX->Internal Options->IVR Prompt page, click on "Record New IVR
Prompt" and follow the steps below to record new IVR prompt.
Figure 38: Record New IVR Prompt
Specify the IVR file name.
Select the format (GSM or WAV) for the IVR prompt file to be recorded.
Select the extension to receive the call from the UCM6510 to record the IVR prompt.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 107 of 192
Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the
extension for recording the IVR prompt from the phone.
Pick up the call from the extension and start the recording following the voice prompt.
The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or
delete the recording.
UPLOAD IVR PROMPT
If the user has a pre-recorded IVR prompt file, click on "Upload IVR Prompt" in web GUI->PBX->Internal
Options->IVR Prompt page to upload the file to the UCM6510. The following are required for the IVR
prompt file to be successfully uploaded and used by the UCM6510:
PCM encoded.
16 bits.
8000Hz mono.
In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix.
File size under 5M.
Figure 39: Upload IVR Prompt
Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file
will appear in the IVR Prompt web page.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 108 of 192
LANGUAGE SETTINGS FOR VOICE PROMPT
The UCM6510 supports multiple languages in web GUI as well as system voice prompt. The following
languages are currently supported in system voice prompt:
English (United States)
Arabic
Chinese
Dutch
English (United Kingdom)
French
German
Greek
Hebrew
Italian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English (United States) and Chinese voice prompts are built in with the UCM6510 already. The other
languages provided by Grandstream can be downloaded and installed from the UCM6510 web GUI directly.
Additionally, users could customize their own voice prompts, package them and upload to the UCM6510.
Language settings for voice prompt can be accessed under web GUI->PBX->Internal
Options->Language.
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE
To download and install voice prompt package in different languages from UCM6510 web GUI, click on
"Check Prompt List" button.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 109 of 192
Figure 40: Language Settings For Voice Prompt
A new dialog window of voice prompt package list will be displayed. Users can see the version number
(latest version available V.S. current installed version), package size and options to upgrade or download
the language.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 110 of 192
Figure 41: Voice Prompt Package List
Click on to download the language to the UCM6510. The installation will be automatically started
once the downloading is finished.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 111 of 192
Figure 42: New Voice Prompt Language Added
A new language option will be displayed after successfully installed. Users then could select it to apply in
the UCM6510 system voice prompt or delete it from the UCM6510.
CUSTOMIZE AND UPLOAD VOICE PROMPT PACKAGE
The UCM6510 provides interface from web GUI for users to customize their own voice prompts. Users
could directly upload the package from web GUI. For detailed instructions on voice prompt customizing
and uploading, please refer to the link below:
http://www.grandstream.com/products/ucm_series/UCM61xx/documents/UCM61xx_voiceprompt_customi
zation.zip
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 112 of 192
VOICEMAIL
CONFIGURE VOICEMAIL
If the voicemail is enabled for UCM6510 extensions, the configurations of the voicemail can be globally set
up and managed under web GUI->PBX->Call Features->Voicemail.
Table 34: Voicemail Settings
Max Greeting
Dial '0' For Operator
Max Messages Per Folder
Max Message Time
Min Effective Message Time
Announce Message Caller-ID
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 113 of 192
Announce Message Duration
Play Envelope
Allow User Review
VOICEMAIL EMAIL SETTINGS
The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email
Settings" button to configure the Email attributes and content.
Figure 43: Voicemail Email Settings
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 114 of 192
Table 35: Voicemail Email Settings
Attach Recordings to E-Mail
Template For Voicemail Emails
Click on "Load Default Settings" button to view the default template as an example.
CONFIGURE VOICEMAIL GROUP
The UCM6510 supports voicemail group and all the extensions added in the group will receive the
voicemail to the group extension. The voicemail group can be configured under web GUI->PBX->Call
Features->Voicemail Group. Click on "Create New Voicemail Group" to configure the group.
Figure 44: Voicemail Group
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 115 of 192
Table 36: Voicemail Group Settings
Voicemail Group Extension
Name
Voicemail Group Mailboxes
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 116 of 192
RING GROUP
The UCM6510 supports ring group feature with different ring strategies applied to the ring group members.
This section describes the ring group configuration on the UCM6510.
CONFIGURE RING GROUP
Ring group settings can be accessed via web GUI->PBX->Call Features->Ring Group.
Figure 45: Ring Group
Click on "Create New Ring Group" to add ring group.
Click on to edit the ring group. The following table shows the ring group configuration parameters.
Click on to delete the ring group.
Table 37: Ring Group Parameters
Ring Group Name
Extension
Ring Group Members
Ring Strategy
Ring Timeout on Each Member
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 117 of 192
Enable Destination
Secret
Email Address
Figure 46: Ring Group Configuration
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 118 of 192
PAGING AND INTERCOM GROUP
The UCM6510 paging and intercom can be used via feature code to a single extension or a paging/intercom
group. This sections describes the configuration of paging/intercom group under web GUI->PBX->Call
Features->Paging/Intercom.
CONFIGURE PAGING/INTERCOM GROUP
Click on "Create New Paging/Intercom Group" to add paging/intercom group.
Figure 47: Paging/Intercom Group
Table 38: Paging/Intercom Group Configuration Parameters
Name
Extension
Type
Page/Intercom Group
Members
Click on to edit the paging/intercom group.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 119 of 192
Click on to delete the paging/intercom group.
Click on "Paging/Intercom Group Settings" to edit Alert-Info Header. This header will be included in the
SIP INVITE message sent to the callee in paging/intercom call.
Figure 48: Page/Intercom Group Settings
The UCM6510 has pre-configured paging/intercom feature code. By default, the Paging Prefix is *81
and the Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the
"Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal
Options->Feature Codes directly.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 120 of 192
CALL QUEUE
The UCM6510 supports call queue by using static agents or dynamic agents. This sections describes the
configuration of call queue under web GUI->PBX->Call Features->Call Queue.
CONFIGURE CALL QUEUE
Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.
Click on "Create New Queue" to add call queue.
Figure 49: Call Queue
Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.
Table 39: Call Queue Configuration Parameters
Extension
Name
Strategy
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 121 of 192
Music On Hold
Leave When Empty
Dial in Empty Queue
Dynamic Login Password
Ring Time Out
Wrapup Time
Max Queue Length
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 122 of 192
Report Hold Time
Wait Time
Agents
Click on to delete the call queue.
Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout
Extension Postfix. Once configured, users could log in the call queue as dynamic agent.
Figure 50: Agent Login Settings
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout
Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial
6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can
log in/log out at any time.
Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under web
GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause"
and *84 for "Agent Unpause".
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 123 of 192
EXTENSION GROUPS
The UCM6510 extension group feature allows users to assign extensions to different groups to better
manage the configurations on the PBX. For example, when configuring "Enable Filter on Source Caller ID",
users could select a group instead of each person's extension to assign. This feature simplifies the
configuration process and helps manage and categorize the extensions for business environment.
CONFIGURE EXTENSION GROUPS
Extension group can be configured via web GUI->PBX->Call Features->Extension Groups.
Click on "Create New Extension Group" to create a new extension group.
Click on to edit the extension group.
Select extensions from the list on the left side to the right side.
Figure 51: Edit Extension Group
Click on to delete the extension group.
USE EXTENSION GROUPS
Here is an example where the extension group can be used. Go to web GUI->PBX->Basic/Call
Routes->Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and
extension groups will show up for users to select.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 124 of 192
Figure 52: Select Extension Group in Outbound Route
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 125 of 192
PICKUP GROUPS
The UCM6510 supports pickup group feature which allows users to pick up incoming calls for other
extensions if they are in the same pickup group, by dialing "Pickup Extension" feature code (by default *8).
CONFIGURE PICKUP GROUPS
Pickup groups can be configured via web GUI->PBX->Call Features->Pickup Groups.
Click on "Create New Pickup Group" to create a new pickup group.
Click on to edit the pickup group.
Select extensions from the list on the left side to the right side.
Figure 53: Edit Pickup Group
Click on to delete the pickup group.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 126 of 192
MUSIC ON HOLD
Music On Hold settings can be accessed via web GUI->PBX->Internal Options->Music On Hold. In this
page, users could configure music on hold class and upload music files. The "default" Music On Hold class
already has 5 audio files defined for users to use.
Figure 54: Music On Hold Default Class
Click on "Create New MOH Class" to add a new Music On Hold class.
Click on to configure the MOH class sort method to be "Alpha" or "Random" for the sound files.
Click on next to the selected Music On Hold class to delete this Music On Hold class.
Click on to select music file from local PC and click on to start uploading. The music file
uploaded has to be 8 KHz Mono format with size smaller than 5M.
Click on next to the sound file to delete it from the selected Music On Hold Class.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 127 of 192
FAX/T.38
The UCM6510 supports T.30/T.38 Fax and Fax Pass-through. It can also convert the received Fax to PDF
format and send it to the configured Email address. Fax/T.38 settings can be accessed via web
GUI->PBX->Internal Options->FAX/T.38.
CONFIGURE FAX/T.38
Click on "Create New Fax Extension". In the popped up window, fill the extension, name and Email
address to send the received Fax to.
Click on "Fax Settings" to configure the Fax parameters.
Table 40: FAX/T.38 Settings
Enable Error Correction Mode
Maximum Transfer Rate
Minimum Transfer Rate
Default Email Address
Template Variables
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 128 of 192
Click on to edit the Fax extension.
Click on to delete the Fax extension.
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE
The following instructions describes how to use the UCM6510 to receive Fax from PSTN line on the Fax
machine connected to the UCM6510 FXS port.
1. Connect Fax machine to the UCM6510 FXS port.
2. Connect PSTN line to the UCM6510 FXO port.
3. Go to web GUI->PBX->Analog Trunks page.
4. Create or edit the analog trunk for Fax as below.
Fax Detection: Make sure "Fax Detection" option is set to "No".
Figure 55: Configure Analog Trunk without Fax Detection
5. Go to UCM6510 web GUI->PBX->Basic/Call Routes->Extensions page.
6. Create or edit the extension for FXS port.
Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".
Once selected, analog related settings for this extension will show up in "Analog Settings"
section.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 129 of 192
Figure 56: Configure Extension For Fax Machine
7. Go to web GUI->PBX->Basic/Call Routes->Inbound Routes page.
8. Create an inbound route to use the Fax analog trunk. Select the created extension for Fax machine in
step 4 as the default destination.
Figure 57: Configure Inbound Rule For Fax
Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the
FXO port, it will send the Fax to the Fax machine.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 130 of 192
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL
The following instructions describes a sample configuration on how to use Fax-to-Email feature on the
UCM6510.
1. Connect PSTN line to the UCM6510 FXO port.
2. Go to UCM6510 web GUI->Internal Options->Fax/T.38 page. Create a new Fax extension.
Figure 58: Create Fax Extension
3. Go to UCM6510 web GUI->Basic/Call Routes->Analog Trunks page. Create a new analog trunk.
Please make sure "Fax Detection" is set to "Yes".
Figure 59: Enable Fax Detection In Analog Trunk
4. Go to UCM6510 web GUI->Basic/Call Routes->Inbound Routes page. Create a new inbound route
and set the default destination to the Fax extension.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 131 of 192
Figure 60: Inbound Route To Fax Extension
5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number
will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as
attachment.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 132 of 192
DISA
The UCM6510 supports DISA to be used in IVR or inbound route. Before using it, create new DISA under
web GUI->Call Features->DISA.
Click on "Create New IVR" to add a new DISA.
Click on to edit the DISA configuration.
Click on to delete the DISA.
Figure 61: Create New DISA
Table 41: DISA Settings
Name
Password
Permission
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 133 of 192
Response Timeout
Digit Timeout
Allow Hangup
Once successfully created, users can configure the inbound route destination as "DISA" or IVR key event
as "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct
password, a second dial tone will be heard for the users to dial out.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 134 of 192
BLF AND EVENT LIST
BLF
The UCM6510 supports BLF monitoring for extensions, ring group, call queue, conference room and
parking lot. For example, on the user's phone, configure the parking lot number 701 as the BLF monitored
number. When there is a parked call on 701, the LED for this BLF key will light up in red, meaning a call is
parked against this parking lot. Pressing this BLF key can pick up the call from this parking lot.
Note:
On the Grandstream GXP phones, the MPK supports "Call Park" mode, which is normally used to park
the call by configuring the MPK number as call park feature code (e.g., 700). Users could also use
"Call Park" mode to monitor and pick up the call on this parking lot by configuring the MPK number as
parking lot number (e.g., 701).
EVENT LIST
Besides BLF, users can also configure the phones to monitor event list. In this way, both local extensions
on the same UCM6510 or remote extensions on the peer SIP trunk can be monitored. The event list
settings is under web GUI->Call Features->Event List.
Click on "Create New Event List" to add a new event list.
Click on to edit the event list configuration.
Click on to delete the event list.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 135 of 192
Figure 62: Create New Event List
Table 42: Event List Settings
URI
Local Extensions
Remote Extensions
Special Extensions
Remote extension monitoring works on the UCM6510 via event list BLF, among Peer SIP trunks or
Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 136 of 192
UCM6510 first before using remote BLF feature. Please note the SIP end points need support event list
BLF in order to monitor remote extensions.
When an event list is created on the UCM6510 and remote extensions are added to the list, the UCM6510
will send out SIP SUBSCIRBE to the remote UCM6510 to obtain the remote extension status. When the
SIP end points registers and subscribes to the local UCM6510 event list, it can obtain the remote
extension status from this event list.
Once successfully configured, the event list page will show the status of total extension and subscribers for
each event list. Users can also select the event URI to check the monitored extension's status and the
subscribers' details.
Note:
To configure LDAP sync, please go to UCM6510 web GUI->PBX->Basic/Call Routes->VoIP Trunk.
You will see "Sync LDAP Enable" option. Once enabled, please configure password information for
the remote peer UCM6510 to connect to the local UCM6510. Additional information such as port
number, LDAP outbound rule, LDAP Dialed Prefix will also be required. Both the local UCM6510 and
remote UCM6510 need enable LDAP sync option with the same password for successful connection
and synchronization.
Currently LDAP sync feature only works between two UCM6510s.
(Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is
non-UCM6510 PBX. However, it might not work the other way around depending on whether the
non-UCM6510 PBX supports event list BLF or remote monitoring feature.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 137 of 192
DIAL BY NAME
Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her
phone's keypad. The administrator can define the Dial By Name directory including the desired extensions
in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto
Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory. This feature
allows customers/clients to use the guided automatic system to get in touch with the enterprise employees
without having to know the extension number, which brings convenience and improves business image for
the enterprise.
DIAL BY NAME CONFIGURATION
The administrators can create the dial by name group under web GUI->PBX->Call Features->Dial By
Name.
Figure 63: Create Dial By Name Group
1. Group Name
Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be
used as the destination for inbound route and key pressing event for IVR. The group name defined here
will show up in the destination list when configuring IVR and inbound route.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 138 of 192
Figure 64: Dial By Name Group In IVR Key Pressing Events
Figure 65: Dial By Name Group In IVR Key Pressing Events
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 139 of 192
2. Extension
Configure the direct dial extension for the Dial By Name group.
3. Available Extensions/Selected Extensions
Select available extensions from the left side to the right side as the directory for the Dial By Name
group. Only the selected extensions here can be reached by the Dial By Name IVR when dialing into
this group. The extensions here must have valid first name and last name configured under web
GUI->PBX->Basic/Call Routes->Extensions in order to be searchable in Dial By Name directory
through IVR. By specifying the extensions here, the administrators can make sure unscreened calls will
not reach the company employee if he/she doesn't want to receive them directly.
Figure 66: Configure Extension First Name And Last Name
4. Query Type
Specify the query type. This defines how the caller will need to enter to search the directory.
By First Name: enter the first 3 digits of the first name to search the directory.
By Last Name: enter the first 3 digits of the last name to search the directory.
By Full Name: enter the first 3 digits of the first name or last name to search the directory.
5. Select Type
Specify the select type on the searching result. The IVR will confirm the name/number for the party the
caller would like to reach before dialing out
By Order: After the caller enters the digits, the IVR will announce the first matching party's name and
number. The caller can confirm and dial out if 's the destination party, or press * to listen to the next
matching result if it's not the desired party to call.
By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can
press number 1 to 8 to select and call, or press 9 for results in next page.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 140 of 192
CALL FEATURES
The UCM6510 supports call recording, transfer, call forward, call park and other call features via feature
code. This section lists all the feature codes in the UCM6510 and describes how to use the call features.
FEATURE CODES
Table 43: UCM6510 Feature Codes
Feature Maps
Blind Transfer
Default code: #1.
Enter the code during active call. After hearing "Transfer", you
will hear dial tone. Enter the number to transfer to. Then the
user will be disconnected and transfer is completed.
Options
Disable
Allow Caller: Enable the feature code on caller side only.
Allow Callee: Enable the feature code on callee side only.
Allow Both: Enable the feature code on both caller and
callee.
Attended Transfer
Default code: *2.
Enter the code during active call. After hearing "Transfer", you
will hear the dial tone. Enter the number to transfer to and the
user will be connected to this number. Hang up the call to
complete the attended transfer.
Options
Disable
Allow Caller: Enable the feature code on caller side only.
Allow Callee: Enable the feature code on callee side only.
Allow Both: Enable the feature code on both caller and
callee.
Disconnect
Default code: *0.
Enter the code during active call. It will disconnect the call.
Options
Disable
Allow Caller: Enable the feature code on caller side only.
Allow Callee: Enable the feature code on callee side only.
Allow Both: Enable the feature code on both caller and
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 141 of 192
callee.
Call Park
Default code: #72.
Enter the code during active call to park the call.
Options
Disable
Allow Caller: Enable the feature code on caller side only.
Allow Callee: Enable the feature code on callee side only.
Allow Both: Enable the feature code on both caller and
callee.
Audio Mix Record
Default code: *3.
Enter the code followed by # or SEND to start recording the
audio call and the UCM6510 will mix the streams natively on
the fly as the call is in progress.
Options
Disable
Allow Caller: Enable the feature code on caller side only.
Allow Callee: Enable the feature code on callee side only.
Allow Both: Enable the feature code on both caller and
callee.
DND/Call Forward
Do Not Disturb (DND) Activate
Default code: *77.
Do Not Disturb (DND) Deactivate
Default code: *78.
Call Forward Busy Activate
Default Code: *90.
Enter the code and follow the voice prompt. Or enter the code
followed by the extension to forward the call.
Call Forward Busy Deactivate
Default Code: *91.
Call Forward No Answer Activate
Default Code: *92.
Enter the code and follow the voice prompt. Or enter the code
followed by the extension to forward the call.
Call Forward No Answer
Deactivate
Default Code: *93.
Call Forward Unconditional
Activate
Default Code: *72.
Enter the code and follow the voice prompt. Or enter the code
followed by the extension to forward the call.
Call Forward Unconditional
Deactivate
Default Code: *73.
Feature Misc
Feature Code Digits Timeout
Default Setting: 1000.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 142 of 192
Configure the maximum interval (in milliseconds) between the
digits input to activate the feature code.
Call Park
Default Extension: 700.
During an active call, initiate blind transfer and then enter this
code to park the call.
Parked Lots
Default Extension: 701-720.
These are the extensions where the calls will be parked, i.e.,
parking lots that the parked calls can be retrieved.
Parking Timeout (s)
Default setting: 300.
This is the timeout allowed for a call to be parked. After the
timeout, if the call is not picked up, the extension who parks
the call will be called back.
Feature Codes
Voicemail Access Code
Default Code: *98.
Enter *98 and follow the voice prompt. Or dial *98 followed by
the extension and # to access the entered extension's
voicemail box.
My Voicemail
Default Code: *97.
Press *97 to access the voicemail box.
Agent Pause
Default Code: *83.
Pause the agent in all call queues.
Agent Unpause
Default Code: *84.
Unpause the agent in all call queues.
Paging Prefix
Default Code: *81.
To page an extension, enter the code followed by the
extension number.
Intercom Prefix
Default Code: *80.
To intercom an extension, enter the code followed by the
extension number.
Blacklist Add
Default Code: *40.
To add a number to blacklist for inbound route, dial *40 and
follow the voice prompt to enter the number.
Blacklist Remove
Default Code: *41.
To remove a number from current blacklist for inbound route,
dial *41 and follow the voice prompt to remove the number.
Call Pickup on Ringing
Default Code: **.
To pick up a call for any extension xxxx, enter the code
followed by the extension number xxxx.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 143 of 192
Pickup Extension
Default Code: *8.
This code is for the pickup group which can be assigned for
each extension on the extension configuration page.
If there is an incoming call to an extension, the other
extensions within the same pickup group can dial *8 directly to
pick up the call.
Direct Dial Voicemail Prefix
Default Code: *
This code is for the user to directly dial or transfer to an
extension's voicemail.
For example, directly dial *5000 will have to call go into the
extension 5000's voicemail. If the user would like to transfer
the call to the extension 5000's voicemail, enter *5000 as the
transfer target number.
CALL RECORDING
The UCM6510 allows users to record audio during the call. If "Auto Record" is turned on for extension or
trunk, the call will be automatically recorded when there is established call with the extension or trunk.
Otherwise, please follow the instructions below to manually record the call.
1. Make sure the feature code for "Audio Mix Record" is configured and enabled.
2. After establishing the call, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or
SEND to start recording.
3. To stop the recording, enter the "Audio Mix Record" feature code (by default it's *3) followed by # or
SEND again. Or the recording will be stopped once the call hangs up.
4. The recording file can be retrieved under web GUI->Status->CDR. Click on to play the recording
or click on to download the recording file.
Figure 67: Download Recording File From CDR Page
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 144 of 192
The above recorded call's recording files are also listed under the UCM6510 web GUI->CDR->Recording
Files.
CALL PARK
The UCM6510 provides call park and call pickup features via feature code.
PARK A CALL
There are two feature codes that can be used to park the call.
Feature Maps->Call Park (Default code #72)
During an active call, press #72 and the call will be parked. Parking lot number (default range 701 to
720) will be announced after parking the call.
Feature Misc->Call Park (Default code 700)
During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking
lot number (default range 701 to 720) will be announced after parking the call.
RETRIEVE THE PARKED CALL
To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call
is not retrieved after the timeout, the original extension who parks the call will be called back.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 145 of 192
INTERNAL OPTIONS
This section describes internal options that haven't been mentioned in previous sections yet. The settings in
this section can be applied globally to the UCM6510, including general configurations, jitter buffer, RTP
settings, hardware config and STUN monitor. The options can be accessed via web GUI->PBX->Internal
Options.
INTERNAL OPTIONS/GENERAL
Table 44: Internal Options/General
General Preferences
Global OutBound CID
Global OutBound CID Name
Operator Extension
Ring Timeout
Record Prompt
Extension Preferences
Enforce Strong Passwords
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 146 of 192
Enable Random Password
Disable Extension Range
INTERNAL OPTIONS/JITTER BUFFER
Table 45: Internal Options/Jitter Buffer
SIP Jitter Buffer
Enable Jitter Buffer
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 147 of 192
Jitter Buffer Size
Max Jitter Buffer
Implementation
INTERNAL OPTIONS/RTP SETTINGS
Table 46: Internal Options/RTP Settings
RTP Start
RTP End
Strict RTP
RTP Checksums
INTERNAL OPTIONS/STUN MONITOR
Table 47: Internal Options/STUN Monitor
STUN Server
STUN Refresh
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 148 of 192
IAX SETTINGS
The UCM6510 IAX global settings can be accessed via web GUI->PBX->IAX Settings.
IAX SETTINGS/GENERAL
Table 48: IAX Settings/General
Bind Port
Bind Address
IAX1 Compatibility
No Checksums
Delay Reject
ADSI
Music On Hold Interpret
Music On Hold Suggest
Bandwidth
IAX SETTINGS/REGISTRATION
Table 49: IAX Settings/Registration
IAX Registration Options
Min Reg Expire
Max Reg Expire
IAX Thread Count
IAX Max Thread Count
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 149 of 192
Auto Kill
Authentication Debugging
Codec Priority
Type of Service
IAX Trunk Options
Trunk Frequency
Trunk Time Stamps
IAX SETTINGS/STATIC DEFENSE
Table 50: IAX Settings/Static Defense
Call Token Optional
Max Call Numbers
Max Unvalidated Call Numbers
Call Number Limits
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 150 of 192
IP or IP Range
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 151 of 192
SIP SETTINGS
The UCM6510 SIP global settings can be accessed via web GUI->PBX->SIP Settings.
SIP SETTINGS/GENERAL
Table 51: SIP Settings/General
Realm For Digest
Authentication
Bind UDP Port
Bind IP Address
Allow Guest Calls
Overlap Dialing
Allow Transfer
Enable DNS SRV Lookups on
Outbound Calls
MWI From
SIP Domain Support
Domain
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 152 of 192
From Domain
Auto Domain
Allow External Domains
SIP SETTINGS/MISC
Table 52: SIP Settings/Misc
Outbound SIP Registrations
Register Timeout
Register Attempts
Video
Max Bit Rate (kb/s)
Support SIP Video
Generate Manager Events
Reject Non-Matching INVITE
SIP SETTINGS/SESSION TIMER
Table 53: SIP Settings/Session Timer
Session Timers
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 153 of 192
Session Expire
Min SE
Session Refresher
SIP SETTINGS/TCP and TLS
Table 54: SIP Settings/TCP and TLS
TCP Enable
TCP Bind Address
TLS Enable
TLS Bind Address
TLS Client Protocol
TLS Do Not Verify
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 154 of 192
TLS Self-Signed CA
TLS Cert
TLS CA Cert
TLS CA List
SIP SETTINGS/NAT
Table 55: SIP Settings/NAT
External IP Address
External Host
External Refresh
External TCP Port
External TLS Port
Local Network Address
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 155 of 192
SIP SETTINGS/TOS
Table 56: SIP Settings/ToS
ToS For SIP
ToS For RTP Audio
ToS For RTP Video
Default Incoming/Outgoing
Registration Time
Max Registration/Subscription
Time
Min Registration/Subscription
Time
Music On Hold Interpret
Music On Hold Suggest
Enable Relaxed DTMF
DTMF Mode
RTP Timeout
RTP Hold Timeout
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 156 of 192
Trust Remote Party ID
Send Remote Party ID
Generate In-Band Ringing
Server User Agent
Send Compact SIP Headers
Add "user=phone" to URI
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 157 of 192
STATUS AND REPORTING
PBX STATUS
The UCM6510 monitors the status for Trunks, Extensions, Queues, Conference Rooms, Interfaces, Digital
Channels and Parking lot. It presents administrators the real time status in different sections under web
GUI->Status->PBX Status.
Figure 68: Status->PBX Status
TRUNKS
Users could see all the configured trunk status in this section.
Figure 69: Trunk Status
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 158 of 192
Table 57: Trunk Status
Status
Display trunk status.
Analog trunk/Digital trunk status:
Available
Busy
Unavailable
Unknown Error
SIP Peer trunk status:
Unreachable: The hostname cannot be reached.
Unmonitored: QUALIFY feature is not turned on to be monitored.
Reachable: The hostname can be reached.
SIP Register trunk status:
Registered
Unrecognized Trunk
Trunks
Display trunk name
Type
Display trunk Type:
Analog
E1/T1
SIP
IAX
Username
Display username for this trunk.
Port/Hostname/IP
Display Port for analog trunk, or Hostname/IP for VoIP (SIP/IAX) trunk.
Other operations are also available in trunk status section:
Click on "Trunks", the web page will redirect to trunk configuration page which can also be accessed via
web GUI->PBX->Basic/Call Routes->Analog Trunks.
Click on to refresh the trunk status.
Click on [ + ] to expand the status detail table.
Click on [ - ] to hide the status detail table.
EXTENSIONS
Users could see all the configured extension status in this section.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 159 of 192
Figure 70: Extension Status
Table 58: Extension Status
Status
Display extension number (including feature code). The color indicator has
the following definitions.
Green: Free
Blue: Ringing
Yellow: In Use
Grey: Unavailable
Extension
Display the extension number.
Name/Label
Display name (callerID name) or label for the extension.
Message
Display message status for the extension.
Example: 2/4/1
Description: There are 2 urgent messages, 4 messages in total and 1
message that has been already read.
Type
Displays extension type.
SIP User
IAX User
Analog User (FXS)
Features
Other operations are also available in extension status section:
Click on "Extensions", the web page will redirect to extension configuration page which can also be
accessed via web GUI->PBX->Basic/Call Routes->Extensions.
Click on to refresh the extension status.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 160 of 192
Click on one of the tabs to display the corresponding extensions
accordingly.
Click on [ + ] to expand the status detail table.
Click on [ - ] to hide the status detail table.
QUEUES
Users could see all the configured call queue status in this section. The following figure shows the call
queue 6500 being in used.
Figure 71: Queue Status
The current call status (caller ID, duration), agent status, service level, calls summary
(completed/abandoned) are shown for the call queue. The agent status is defined as below.
Table 59: Agent Status
The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call
queue, where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
Click on "Queues", the web page will redirect to call queue configuration page which can also be
accessed via web GUI->PBX->Call Features->Call Queue.
Click on to refresh the call queue status.
Click on [ + ] to expand the call queue detail.
Click on [ - ] to hide the call queue detail.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 161 of 192
CONFERENCE ROOMS
Users could see all the conference room status in this section. It shows all the configured conference rooms,
current users, call duration for each user and conference call.
Figure 72: Conference Room Status
Other operations are also available in conference room status section:
Click on "Conference Rooms", the web page will redirect to conference room configuration page which
can also be accessed via web GUI->PBX->Call Features->Conference.
Click on to refresh the conference room status.
Click on [ + ] to expand the conference room details.
Click on [ - ] to hide the conference room details.
INTERFACES STATUS
This section displays interface connection status on the UCM6510 for USB, SD Card, LAN, WAN, LAN PoE,
Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports.
Table 60: Interface Status Indicators
USB connected.
USB disconnected.
SD Card connected.
SD Card disconnected.
LAN/WAN/Heartbeat connected.
LAN/WAN/Heartbeat not configured.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 162 of 192
LAN/WAN/Heartbeat disconnected.
FXS/FXO/Digital connected.
FXS/FXO/Digital waiting.
FXS/FXO/Digital busy.
FXS/FXO/Digital not configured.
FXS/FXO/Digital disconnected.
Other operations are also available in interface status section:
Click on to refresh the interface status.
Click on [ + ] to expand the interface details.
Click on [ - ] to hide the interface details.
PARKING LOT
The UCM6510 supports call park using feature code. When there is call being parked, this section will
display the parking lot status.
Figure 73: Parking Lot Status
Table 61: Parking Lot Status
Caller ID
Display the caller ID who parks the call.
Channel
Display channel for the call park.
Extension
Display the parking lot number where the call is parked/retrieved.
Timeout
Display timeout (in seconds) for the parked call. The status page will
dynamically update this timer from 120 seconds (default) to 0. When the
timer reaches 0, the caller who parks the call will be called back.
Other operations are also available in parking lot status section:
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 163 of 192
Click on "Parking Lot", the web page will redirect to feature codes page which can also be accessed via
web GUI->PBX->Internal Options->Feature Codes.
Click on to refresh the parking lot status.
Click on [ + ] to expand the parking lot details.
Click on [ - ] to hide the parking details.
SYSTEM STATUS
The UCM6510 system status can be accessed via web GUI->Status->System Status, which displays the
following system information.
General
Network
Storage Usage
Resource Usage
GENERAL
Under web GUI->Status->System Status->General, users could check the hardware and software
information for the UCM6510. Please see details in the following table.
Table 62: System Status->General
Status ->System Status -> General
Model
Product model.
Part Number
Product part number.
System Time
Current system time. The current system time is also available on the upper right of
each web page.
Up Time
System up time since the last reboot.
Idle Time
System idle time since the last reboot.
Boot
Boot version.
Core
Core version.
Base
Base version.
Program
Program version. This is the main software release version.
Recovery
Recovery version.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 164 of 192
NETWORK
Under web GUI->Status->System Status->Network, users could check the network information for the
UCM6510. Please see details in the following table.
Table 63: System Status->Network
Status -> System Status -> Network
MAC Address
Global unique ID of device, in HEX format. The MAC address can be found on the
label coming with original box and on the label located on the bottom of the device.
IP Address
IP address.
Gateway
Default gateway address.
Subnet Mask
Subnet mask address.
DNS Server
DNS Server address.
STORAGE USAGE
Users could access the storage usage information from web GUI->Status->System Status->Storage
Usage. It shows the available and used space for the following partitions.
Configuration partition
This partition contains PBX system configuration files and service configuration files.
Data partition
Voicemail, recording files, IVR file, music on hold files and etc.
USB disk
USB disk will display if connected.
SD Card
SD Card will display if connected.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 165 of 192
Figure 74: System Status->Storage Usage
RESOURCE USAGE
When configuring and managing the UCM6510, users could access resource usage information to estimate
the current usage and allocate the resources accordingly. Under web GUI->Status->System
Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart.
Figure 75: System Status->Resource Usage
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 166 of 192
SYSTEM EVENTS
The UCM6510 can monitor important system events, log the alerts and send Email notifications to the
system administrator.
ALERT EVENTS LIST
The system alert events list can be found under web GUI->Status->System Events->Alert Events List.
Click on to configure the parameters for each event.
1. Disk Usage
Figure 76: System Events->Alert Events Lists: Disk Usage
Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle.
Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the
cycle.
Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6510
system will send the alert.
2. Modify Admin Password
Figure 77: System Events->Alert Events Lists: Modify Admin Password
Detect Cycle: The UCM6510 will initiate the admin password check based on this cycle. Users can
enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 167 of 192
3. Memory Usage
Figure 78: System Events->Alert Events Lists: Memory Usage
Detect Cycle: The UCM6510 will perform the memory usage detection based on this cycle. Users
can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6510
system will send the alert.
4. System Reboot
Figure 79: System Events->Alert Events Lists: System Reboot
Detect Cycle: The UCM6510 will check the system reboot based on this cycle. Users can enter the
number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
5. System Update
Figure 80: System Events->Alert Events Lists: System Update
Detect Cycle: The UCM6510 will check the system update based on this cycle. Users can enter
the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 168 of 192
6. System Crash
Figure 81: System Events->Alert Events Lists: System Crash
Detect Cycle: The UCM will detect the event at each cycle based on the specified time. Users can
enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle.
Click on the switch to turn on/off the alert and Email notification for the event. Users could
also select the checkbox for each event and then click on button "Alert On", "Alert Off", "Email Notification
On", "Email Notification Off" to control the alert and Email notification configuration.
ALERT LOG
Under web GUI->Status->System Events->Alert Log, system messages are listed when the alert is
triggered for the configured system events. The following picture shows disk usage alert log. We can tell the
detect cycle for the disk usage is 10 minutes and the disk usage is restored to normal after the administrator
cleans up the disk storage below the threshold.
Figure 82: System Events->Alert Log
ALERT CONTACT
Users could add administrator's Email address under web GUI->Status->System Events->Alert Contact
to send the alert notification to. Up to 10 Email addresses can be added.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 169 of 192
CDR
A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other
telecommunications equipment documenting the details of a phone call that passed through the PBX. The
CDR is composed of the following data fields on the UCM6510.
Start Time. Format: 2013-03-27 16:47:03.
Call From. Format: "John Doe"<6012>.
Call To. Format: 6005.
Call Time. Format: 0:00:10.
Talk Time. Format: 0:00:10
Status. Format: NO ANSWER, BUSY, ANSWERED, or FAILED.
Options. Voice record playing/downloading/deleting.
Users could filter the call report by specifying the date range and criteria, depending on how the users
would like to include the logs to the report. Then click on "View Report" button to display the generated
report.
Figure 83: CDR Filter
Table 64: CDR Filter Criteria
Inbound calls
Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and
sent to an internal extension.
Outbound calls
Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an
internal extension.
Internal calls
Internal calls are calls from one internal extension to another extension, which are
not sent over a trunk.
External calls
External calls are calls sent from one trunk to another trunk, which are not sent to
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 170 of 192
any internal extension.
Caller Number
Enter the caller number to be filtered in the CDR report.
Caller Name
Enter the caller name to be filtered in the CDR report.
From Date
Specify "From" date and time to be filtered for the CDR report. Click on the field and
the calendar will show for users to select the exact date and time.
To Date
Specify "To" date and time to be filtered for the CDR report. Click on the field and
the calendar will show for users to select the exact date and time.
The call report will display as the following figure shows.
Figure 84: Call Report
Users could perform the following operations on the call report.
Sort
Click on the header of the column to sort by this category. For example, clicking on "Start Time" will
sort the report according to start time. Clicking on "Start Time" again will reverse the order.
Download Records
On the bottom of the page, click on "Download Records" button to export the report in .csv format.
Delete All
On the bottom of the page, click on "Delete All" button to remove all the call report information.
Play/Download/Delete Recording File (per entry)
If the entry has audio recording file for the call, the three icons on the most right column will be
activated for users to select. In the following picture, the second entry has audio recording file for the
call.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 171 of 192
Click on to play the recording file; click on to download the recording file in .wav format; click
on to delete the recording file (the call record entry will not be deleted).
Figure 85: Call Report Entry With Audio Recording File
DOWNLOADED CDR FILE
The downloaded CDR (.csv file) has different format from the web UI CDR. Here are some descriptions.
Call From, Call To
"Call From": the caller ID.
"Call To": the callee ID.
If "Call From" shows empty, "Call To" shows "s" (see highlight part in the picture below) and the "Source
Channel" contains "DAHDI", this means the call is from FXO/PSTN line. For FXO/PSTN line, we only know
there is an incoming request when there is incoming call but we don't know the number being called. So
we are using "s" to match it where "s" means "start".
Figure 86: Downloaded CDR File Sample - Call To Shows "s"
Context
There are different context values that might show up in the downloaded CDR file. The actual value can
vary case by case. Here are some sample values and their descriptions.
from-internal: internal extension makes outbound calls.
ext-did-XXXXX: inbound calls. It starts with "ext-did", and "XXXXX" content varies case by case, which
also relate to the order when the trunk is created.
ext-local: internal calls between local extensions.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 172 of 192
Source Channel, Dest Channel
Sample 1:
Figure 87: Downloaded CDR File Sample - Source Channel and Dest Channel 1
DAHDI means it is an analog call, FXO or FXS.
For UCM6510, DAHDI/(1-2) are FXO ports, and DAHDI(3-4) are FXS ports.
For UCM6510, DAHDI/(1-4) are FXO ports, and DAHDI(5-6) are FXS ports.
For UCM6510, DAHDI/(1-8) are FXO ports, and DAHDI(9-10) are FXS ports.
For UCM6510, DAHDI/(1-16) are FXO ports, and DAHDI/(17-18) are FXS ports.
Sample 2:
Figure 88: Downloaded CDR File Sample - Source Channel and Dest Channel 2
"SIP" means it's a SIP call. There are three possible format:
(a) SIP/NUM-XXXXXX, where NUM is the local SIP extension number. The last XXXXX is a random string
and can be ignored.
(c) SIP/trunk_X/NUM, where trunk_X is the internal trunk name, and NUM is the number to dial out
through the trunk.
(c) SIP/trunk_X-XXXXXX, where trunk_X is the internal trunk name and it is an inbound call from this trunk.
The last XXXXX is a random string and can be ignored.
Sample 3:
Figure 89: Downloaded CDR File Sample - Source Channel and Dest Channel 3
This is a very special channel name. If it shows up, most likely it means a conference call.
There are some other possible values, but these values are almost the application name which are used
by the dialplan.
IAX2/NUM-XXXXXXX: it means this is an IAX call.
Local/@from-internal-XXXXX: it is used internally to do some special feature procedure. We can simply
ignore it.
Hangup: the call is hung up from the dialplan. This indicates there are some errors or it has run into
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 173 of 192
abnormal cases.
Playback: play some prompts to you, such as 183 response or run into an IVR.
ReadExten: collect numbers from user. It may occur when you input PIN codes or run into DISA
STATISTICS
CDR Statistics is an additional feature on the UCM6510 which provides users a visual overview of the call
report across the time frame. Users can filter with different criteria to generate the statistics chart.
Figure 90: CDR Statistics
Table 65: CDR Statistics Filter Criteria
Trunk Type
Select one of the following trunk type.
All
SIP Calls
PSTN Calls
Call Type
Select one or more in the following checkboxes.
Inbound calls
Outbound calls
Internal calls
External calls
All calls
Time Range
By month (of the selected year).
By week (of the selected year).
By day (of the specified month for the year).
By hour (of the specified date).
By range. For example, 2013-01 To 2013-03.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 174 of 192
RECORDING FILES
The recording files recorded by "Auto Record" per extension/per trunk, or via feature code "Audio Mix
Record" are listed here. Users could click on to play the recording file; click on to download the
recording file in .wav format; or click on to delete the recording file.
To sort the recording file, click on the title "Caller", "Callee" or "Call Time" for the corresponding column.
Click on the title again can switch the sorting mode between ascending order or descending order.
CDR API CONFIGURATION FILES
The UCM6510 supports third party billing interface API for external billing software to access CDR on the
PBX. The API uses HTTPS to request the CDR data matching given parameters as configured on the third
party application. Before accessing the API, the administrators need enable API and configure the
access/authentication information on the UCM6510 first.
Table 66: CDR API Configuration Files
Enable
Enable/Disable CDR API. The default setting is disabled.
TLS Bind Address
Configure the IP address for TLS server to bind to. "0.0.0.0" means binding to all
interfaces. The port number is optional and the default port number is 8443. The IP
address must match the common name (host name) in the certificate so that the
TLS socket won't bind to multiple IP addresses. The default setting is 0.0.0.0:8443.
TLS Private Key
Upload TLS private key. The size of the key file must be under 2MB. This file will be
renamed as 'private.pem' automatically.
TLS Cert
Upload TLS cert. The size of the certificate must be under 2MB. This is the
certificate file (*.pem format only) for TLS connection. This file will be renamed as
"certificate.pem" automatically. It contains private key for the client and signed
certificate for the server.
TLS Authentication
Name
Configure the user name for TLS authentication. If not configured, authentication
will be skipped.
TLS Authentication
Password
Configure the password for TLS authentication. This is optional.
Permitted
Specify a list of IP addresses permitted by CDR API. This creates an AIP-specific
access control list. Multiple entries are allowed.
For example, "192.168.40.3/255.255.255.255" denies access from all IP addresses
except 192.168.40.3.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 175 of 192
The format of the HTTPS request for the CDR API is as below.
https://[UCM IP]:[Port]/cdrapi?[option1]=[value]&[option2]=[value]&...
By default, the port number for the API is 8443.
The options included in the request URI control the record matching and output format. For CDR matching
parameters, all non-empty parameters must have a match to return a record. Parameters can appear in
the URI in any order. Multiple values given for caller or callee will be concatenated. The following table
shows the parameter list used in the CDR API.
Table 67: CDR API URI Parameters
Field
Value
Details
format
csv, xml, json
Define the format for output of matching CDR rows.
Default is csv (comma separated values).
numRecords
Number: 0-1000
Number of records to return. Default is 1000, which is
also the maximum allowed value.
offset
Number
Number of matching records to skip. This will be
combined with numRecords to receive all matches
over multiple responses. Default is 0.
caller
Comma separated extensions,
ranges of extensions, or regular
expressions.
Example:
caller=5300,5302-5304,_4@
-OR-
caller=5300&caller=5302-5304&
caller=_4@
(Matches extensions 5300, 5302,
5303, 5304, and any extension
containing 4 as the second
digit/character).
Filters based on src (caller) or dst (callee) value,
matching any extension contained in the parameter
input string.
Patterns containing one or more wildcards ('@' or '_')
will match as a regular expression, and treat '-' as a
literal hyphen rather than a range signifier. The '@'
wildcard matches any number of characters (including
zero), while '_' matches any single character.
Otherwise, patterns containing a single hyphen will be
matching a range of numerical extensions, with
non-numerical characters ignored, while patterns
containing multiple hyphens will be ignored. (The
pattern "0-0" will match all non-numerical and empty
strings).
callee
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 176 of 192
startTime
Date and/or time of day in any of
the following formats:
YYYY-MM-DDTHH:MM
YYYY-MM-DDTHH:MM:SS
YYYY-MM-DDTHH:MM:SS.SSS
(literal 'T' character separator in
above three formats)
HH:MM
HH:MM:SS
HH:MM:SS.SSS
now
DDDDDDDDDD
Filters based on the start (call start time) value. Calls
which start within this period (inclusive of boundaries)
will match, regardless of the call answer or end time.
An empty value for either field will be interpreted as
range with no minimum or maximum respectively.
Strings without a date have a default value of
2000-01-01. Strings without a time of day have a
default value of of 00:00 UTC, while strings with a time
of day specified may also optionally specify a time
zone offset - replace '+' in time zone offset with '%2B'
(see http://www.w3.org/TR/NOTE-datetime).
endTime
minDur
Number (duration in seconds)
Filters based on the billsec value, the duration between
call answer and call end.
maxDur
Example Queries:
The following illustrates the format of queries to accomplish certain requests. In most cases, multiple
different queries will accomplish the same goal, and these examples are not intended to be exhaustive, but
rather to bring attention to particular features of the CDR API connector.
Query 1: Request all records of calls placed on extension 5300 which last between 8 and 60 seconds
(inclusive), with results in CSV format.
https://192.168.254.200:8088/cdrapi?format=CSV&caller=5300&minDur=8&maxDur=60
-OR-
https://192.168.254.200:8088/cdrapi?caller=5300&minDur=8&maxDur=60
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 177 of 192
Query 2: Request all records of calls placed on extension 5300 or in the range 6300-6399 to extensions
starting with 5, with results in XML format.
https://192.168.254.200:8088/cdrapi?format=XML&caller=5300,6300-6399&callee=5@
-OR-
https://192.168.254.200:8088/cdrapi?cdrapi?format=XML&caller=5300&caller=6300-6399&callee=5@
Query 3: Request all records of calls placed on extensions containing substring "53" prior to January 23,
2013 00:00:00 UTC to extensions 5300-5309, with results in CSV format.
https://192.168.254.200:8088/cdrapi?caller=@53@&callee=5300-5309&endTime=2013-01-23
-OR-
https://192.168.254.200:8088/cdrapi?caller=@53@&callee=530_&endTime=2013-01-23T00:00:00
Query 4: Request all records of calls placed by an Anonymous caller during July 2013 Central Standard
Time to extensions starting with 2 or 34 or ending with 5, with results in CSV format.
https://192.168.254.200:8088/cdrapi?caller=Anonymous&callee=2@,34@,@5&startTime=2013-07-01T00:00:00-
06:00&endTime=2013-07-31T23:59:59-06:00
Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV
format.
https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:
00&numRecords=200&offset=0
-THEN-
https://192.168.254.200:8088/cdrapi?sstartTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-0
6:00&numRecords=200&offset=200
-THEN-
https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06:
00&numRecords=200&offset=400
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 178 of 192
Note:
Disallowed characters in the caller, callee, startTime, or endTime strings, and non-digit characters
in the values of numRecords, offset, minDur, or maxDur, will result in no records returned - the
appropriate container/header for the output format will be the only output. If the format parameter
is in error, the CSV header will be used. Error messages will appear in the Asterisk log (along with
errors stemming from failed database connections, etc.).
Other errors which return no records include:
- Multiple hyphens in an extension range (e.g. caller=5300-5301-,6300)
- Empty parameter value (e.g. caller=)
- Extension values starting with comma, or with consecutive commas (e.g. caller=5300,,5303)
- Unknown parameters (e.g. caler=5300) or URI ending with '&'
- Except for caller and callee, multiple instances of the same parameter within the URI (e.g.
minDur=5&minDur=10)
Example Output:
The following are examples of each of the output formats for the same data set.
CSV:
AcctId,accountcode,src,dst,dcontext,clid,channel,dstchannel,lastapp,lastdata,start,answer,end,duration
,billsec,disposition,amaflags,uniqueid,userfield,channel_ext,dstchannel_ext,service
62,,5300,5301,from-internal,"pn01"
<5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 11:46:40,2013-12-03
11:46:43,2013-12-03 11:46:49,9,6,ANSWERED,DOCUMENTATION,1386092800.0,EXT,5300,5301,s
63,,5300,5301,from-internal,"pn01"
<5300>,SIP/5300-00000000,SIP/5301-00000001,Dial,SIP/5301,60,,2013-12-03 14:01:41,2013-12-03
14:01:43,2013-12-03 14:01:46,5,3,ANSWERED,DOCUMENTATION,1386100901.0,EXT,5300,5301,s
64,,5300,5301,from-internal,"pn01"
<5300>,SIP/5300-00000002,SIP/5301-00000003,Dial,SIP/5301,60,,2013-12-03 14:02:23,2013-12-03
14:02:27,2013-12-03 14:02:31,8,4,ANSWERED,DOCUMENTATION,1386100943.2,EXT,5300,5301,s
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 179 of 192
XML:
JSON:
<root>
<cdr><AcctId>62</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext
>from-internal</dcontext><clid>&quot;pn01&quot;
&lt;5300&gt;</clid><channel>SIP/5300-00000000</channel><dstchannel>SIP/5301-00000001</dstcha
nnel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03
11:46:40</start><answer>2013-12-03 11:46:43</answer><end>2013-12-03
11:46:49</end><duration>9</duration><billsec>6</billsec><disposition>ANSWERED</disposition><a
maflags>DOCUMENTATION</amaflags><uniqueid>1386092800.0</uniqueid><userfield>EXT</userfi
eld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service>
</cdr>
<cdr><AcctId>63</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext
>from-internal</dcontext><clid>&quot;pn01&quot;
&lt;5300&gt;</clid><channel>SIP/5300-00000000</channel><dstchannel>SIP/5301-00000001</dstcha
nnel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03
14:01:41</start><answer>2013-12-03 14:01:43</answer><end>2013-12-03
14:01:46</end><duration>5</duration><billsec>3</billsec><disposition>ANSWERED</disposition><a
maflags>DOCUMENTATION</amaflags><uniqueid>1386100901.0</uniqueid><userfield>EXT</userfi
eld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service>
</cdr>
<cdr><AcctId>64</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext
>from-internal</dcontext><clid>&quot;pn01&quot;
&lt;5300&gt;</clid><channel>SIP/5300-00000002</channel><dstchannel>SIP/5301-00000003</dstcha
nnel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03
14:02:23</start><answer>2013-12-03 14:02:27</answer><end>2013-12-03
14:02:31</end><duration>8</duration><billsec>4</billsec><disposition>ANSWERED</disposition><a
maflags>DOCUMENTATION</amaflags><uniqueid>1386100943.2</uniqueid><userfield>EXT</userfi
eld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service>
</cdr>
</root>
{
"cdr":
[
{ "AcctId": "62", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid":
"\"pn01\" <5300>", "channel": "SIP/5300-00000000", "dstchannel": "SIP/5301-00000001", "lastapp":
"Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 11:46:40", "answer": "2013-12-03 11:46:43",
"end": "2013-12-03 11:46:49", "duration": "9", "billsec": "6", "disposition": "ANSWERED", "amaflags":
"DOCUMENTATION", "uniqueid": "1386092800.0", "userfield": "EXT", "channel_ext": "5300",
"dstchannel_ext": "5301", "service": "s" },
{ "AcctId": "63", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid":
"\"pn01\" <5300>", "channel": "SIP/5300-00000000", "dstchannel": "SIP/5301-00000001", "lastapp":
"Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:01:41", "answer": "2013-12-03 14:01:43",
"end": "2013-12-03 14:01:46", "duration": "5", "billsec": "3", "disposition": "ANSWERED", "amaflags":
"DOCUMENTATION", "uniqueid": "1386100901.0", "userfield": "EXT", "channel_ext": "5300",
"dstchannel_ext": "5301", "service": "s" },
{ "AcctId": "64", "accountcode": "", "src": "5300", "dst": "5301", "dcontext": "from-internal", "clid":
"\"pn01\" <5300>", "channel": "SIP/5300-00000002", "dstchannel": "SIP/5301-00000003", "lastapp":
"Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27",
"end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags":
"DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300",
"dstchannel_ext": "5301", "service": "s" }
]
}
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 180 of 192
UPGRADING AND MAINTENANCE
UPGRADING
The UCM6510 can be upgraded to a new firmware version remotely or locally. This section describes how
to upgrade your UCM6510 via network or local upload.
UPGRADING VIA NETWORK
The UCM6510 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the
TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or
HTTPS; the server name can be FQDN or IP address.
Examples of valid URLs:
firmware.grandstream.com
The upgrading configuration can be accessed via web GUI->Maintenance->Upgrade.
Figure 91: Network Upgrade
Table 68: Network Upgrade Configuration
Upgrade Via
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 181 of 192
Firmware Server Path
Firmware File Prefix
Firmware File Suffix
HTTP/HTTPS User Name
HTTP/HTTPS Password
Please follow the steps below to upgrade the firmware remotely.
Enter the firmware server path under web GUI->Maintenance->Upgrade.
Click on "Save". Then reboot the device to start the upgrading process.
Please be patient during the upgrading process. Once done, a reboot message will be displayed in the
LCD.
Manually reboot the UCM6510 when it's appropriate to avoid immediate service interruption. After it
boots up, log in the web GUI to check the firmware version.
UPGRADING VIA LOCAL UPLOAD
If there is no HTTP/TFTP server, users could also upload the firmware to the UCM6510 directly via web
GUI. Please follow the steps below to upload firmware locally.
Download the latest UCM6510 firmware file from the following link and save it in your PC.
http://www.grandstream.com/support/firmware
Log in the web GUI as administrator in the PC.
Go to web GUI->Maintenance->Upgrade, upload the firmware file by clicking on and select the
firmware file from your PC. The default firmware file name is ucm6510fw.bin
Figure 92: Local Upgrade
Click on to start upgrading.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 182 of 192
Figure 93: Upgrading Firmware Files
Wait until the upgrading process is successful and a window will be popped up in the web GUI.
Figure 94: Reboot UCM6510
Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 183 of 192
Note:
Please do not interrupt or power cycle the UCM6510 during upgrading process.
NO LOCAL FIRMWARE SERVERS
For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a
NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices
via this server. Please refer to the webpage:
http://www.grandstream.com/support/firmware.
Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A
free windows version TFTP server is available for download from :
http://www.solarwinds.com/products/freetools/free_tftp_server.aspx
http://tftpd32.jounin.net
Instructions for local firmware upgrade via TFTP:
1. Unzip the firmware files and put all of them in the root directory of the TFTP server;
2. Connect the PC running the TFTP server and the UCM6510 to the same LAN segment;
3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's
default setting from "Receive Only" to "Transmit Only" for the firmware upgrade;
4. Start the TFTP server and configure the TFTP server in the UCM6510 web configuration interface;
5. Configure the Firmware Server Path to the IP address of the PC;
6. Update the changes and reboot the UCM6510.
End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server.
BACKUP
The UCM6510 configuration can be backed up locally or via network. The backup file will be used to
restore the configuration on UCM6510 when necessary.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 184 of 192
LOCAL BACKUP
Users could backup the UCM6510 configurations for restore purpose under web
GUI->Maintenance->Backup->Local Backup. Before creating new backup file, select the backup option
first.
If the Config-File is selected only, the backup file will be saved in the flash of the UCM6510.
If Voice-File, Voicemail-File, Voice-Records, CDR or VFAX is selected, external storage devices (USB
Flash drive or SD Card) will be required because the backup file might be too large.
Click on "Create New Backup" button to start backup. Once the backup is done, the list of the backups will
be displayed with date and time in the web page. Users can download , restore , or delete it
from the UCM6510 internal storage or the external device.
Figure 95: Local Backup
DATA SYNC
Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a
remote server via SFTP protocol automatically under web GUI->Maintenance->Backup->Data Sync.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 185 of 192
Figure 96: Data Sync
Table 69: Data Sync Configuration
Enable Backup
Account
Password
Server Address
Backup Time
Before saving the configuration, users could click on "Test Connection". The UCM6510 will then try
connecting the server to make sure the server is up and accessible for the UCM6510.
Save the changes and all the backup logs will be listed on the web page.
RESTORE CONFIGURATION FROM BACKUP FILE
To restore the configuration on the UCM6510 from a backup file, users could go to web
GUI->Maintenance->Backup->Local Backup.
A list of previous configuration backups is displayed on the web page. Users could click on of the
desired backup file and it will be restored to the UCM6510.
If users have other backup files on PC to restore on the UCM6510, click on "Upload Backup File" first
and select it from local PC to upload on the UCM6510. Once the uploading is done, this backup file will
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 186 of 192
be displayed in the list of previous configuration backups for restore purpose. Click on to restore
from the backup file.
Figure 97: Restore UCM6510 From Backup File
Note:
The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space
in the file name.
The uploaded back file size must be under 10MB.
CLEANER
Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under
web GUI->Maintenance->Cleaner.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 187 of 192
Figure 98: Cleaner
Table 70: Cleaner Configuration
Enable CDR Cleaner
CDR Clean Time
Clean Interval
Enable VR Cleaner
VR Clean Threshold
VR Clean Time
Clean Interval
All the cleaner logs will be listed on the bottom of the page.
RESET AND REBOOT
Users could perform reset and reboot under web GUI->Maintenance->Reset and Reboot.
To factory reset the device, select the mode type first. There are two different types for reset.
User Data: All the data including voicemail, recordings, IVR Prompt, Music on Hold, CDR and backup
files will be cleared.
All: All the configurations and data will be reset to factory default.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 188 of 192
Figure 99: Reset and Reboot
SYSLOG
On the UCM6510, users could dump the syslog information to a remote server under web
GUI->Maintenance->Syslog. Enter the syslog server hostname or IP address and select the module/level
for the syslog information.
The default syslog level for all modules is "error", which is recommended in your UCM6510 settings
because it can be helpful to locate the issues when errors happen.
Some typical modules for UCM6510 functions are as follows and users can turn on "notic" and "verb"
levels besides "error" level.
pbx: This module is related to general PBX functions.
chan_sip: This module is related to SIP calls.
chan_dahdi: This module is related to analog calls (FXO/FXS).
app_meetme: This module is related to conference bridge.
TROUBLESHOOTING
On the UCM6510, users could capture traces, ping remote host and traceroute remote host for
troubleshooting purpose under web GUI->Maintenance->Troubleshooting.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 189 of 192
ETHERNET CAPTURE
The captured trace can be downloaded for analysis. Also the instructions or result will be displayed in the
web GUI output result.
Figure 100: Ethernet Capture
The output result is in .pcap format. Therefore, users could specify the capture filter as used in general
network traffic capture tool (host, src, dst, net, protocol, port, port range) before starting capturing the
trace.
IP PING
Enter the target host in host name or IP address. Then press "Start" button. The output result will
dynamically display in the window below.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 190 of 192
Figure 101: PING
TRACEROUTE
Enter the target host in host name or IP address. Then press "Start" button. The output result will
dynamically display in the window below.
Figure 102: Traceroute
PRI SIGNALING TRACE
Please see section [DIGITAL TRUNK TROUBLESHOOTING].
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 191 of 192
EXPERIENCING THE UCM6510 SERIES IP PBX
Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware
releases, additional features, FAQs, documentation and news on new products.
We encourage you to browse our product related documentation, FAQs and User and Developer Forum
for answers to your general questions. If you have purchased our products through a Grandstream
Certified Partner or Reseller, please contact them directly for immediate support.
Our technical support staff is trained and ready to answer all of your questions. Contact a technical support
member or submit a trouble ticket online to receive in-depth support.
Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring
convenience and color to both your business and personal life.
* Asterisk is a Registered Trademark of Digium, Inc.
Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 192 of 192
FCC Compliance Statement:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:(1)This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Important: Any Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.

Navigation menu