HID Global X001900 RFID Card Printer User Manual

1

HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

FARGO® HDP8500

Industrial Card Printer/Encoder

User Guide

Printing and Encoding Solutions

2

HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Section 1: Specifications_____________________________________________________________ 8

Regulatory Compliance _____________________________________________________________________ 8

Agency Listings ____________________________________________________________________________ 8

United States _____________________________________________________________________________ 9

Canada __________________________________________________________________________________ 9

Environmental Protection (China-RoHS) _____________________________________________________ 10

Traditional Chinese RF Emissions and Safety Statements _______________________________________ 11

Taiwan Traditional Chinese _______________________________________________________________ 12

China Simplified Chinese _________________________________________________________________ 12

Japan ________________________________________________________________________________ 14

Korean _______________________________________________________________________________ 14

Technical Specifications ____________________________________________________________________ 15

Functional Specifications ___________________________________________________________________ 19

Section 2: Graphical Display _________________________________________________________ 21

Home Screen ____________________________________________________________________________ 21

System Information Screen Option _________________________________________________________ 26

Process Status _________________________________________________________________________ 27

Main Menu ______________________________________________________________________________ 28

Hopper Selection _______________________________________________________________________ 29

Tools –Diagnostic Self Test Options ________________________________________________________ 30

Tools –Diagnostic Mechanical Test Options __________________________________________________ 31

Sensor Calibration Options _______________________________________________________________ 32

Sleep and Lock Settings __________________________________________________________________ 33

Case Open ____________________________________________________________________________ 33

Station Error ___________________________________________________________________________ 34

Boolean Setting ________________________________________________________________________ 35

Settings Keypad ________________________________________________________________________ 35

Pin Keypad ____________________________________________________________________________ 36

Security Keypad ________________________________________________________________________ 37

Text Button Select ______________________________________________________________________ 37

Notification List ________________________________________________________________________ 38

Menu Detail List ________________________________________________________________________ 38

Consumable Status _____________________________________________________________________ 39

Integer Selection _______________________________________________________________________ 39

Confirmation __________________________________________________________________________ 40

Card Counter __________________________________________________________________________ 40

Help Screen ___________________________________________________________________________ 41

Section 3: Setup and Installation Procedures___________________________________________ 42

Inspection – HDP8500 _____________________________________________________________________ 42

Unpacking the Printer. ___________________________________________________________________ 42

Choosing a Good Location ________________________________________________________________ 42

About Moisture Condensation ____________________________________________________________ 42

Loading the HDP Transfer Film ____________________________________________________________ 43

Loading the Ribbon _____________________________________________________________________ 45

Loading the Card Cleaning Roller __________________________________________________________ 47

Loading the Overlaminate ________________________________________________________________ 49

Loading the Blank Cards _________________________________________________________________ 51

Installing the Card Output Hopper _________________________________________________________ 53

Connecting Power to HDP8500 Printer and/or Lamination Module _______________________________ 53

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Printer Driver Installation Procedures _________________________________________________________ 54

Section 4: Printer Driver Operations _________________________________________________ 55

Using the Card tab ________________________________________________________________________ 55

Selecting the Card Size ___________________________________________________________________ 56

Selecting the Card Type __________________________________________________________________ 57

Printing on Alternate Card Stocks __________________________________________________________ 59

Conducting the Tape Adhesion Test ________________________________________________________ 60

Using the Card Hopper Selection __________________________________________________________ 62

Setting the Orientation __________________________________________________________________ 63

Specifying the number of Copies __________________________________________________________ 64

Selecting the Diagnostics button ___________________________________________________________ 64

Printing a Test Print Image _______________________________________________________________ 65

Selecting the About button _______________________________________________________________ 66

Selecting the Toolbox button _____________________________________________________________ 66

Using the Device Options tab _______________________________________________________________ 67

Detecting Supplies at Print Time Function ___________________________________________________ 68

Adjusting the Ribbon Type _______________________________________________________________ 69

Adjusting the Film Type __________________________________________________________________ 70

Using the Dual Sided Group Functions ______________________________________________________ 70

Using the Dual Sided - Print Both Sides option ________________________________________________ 71

Using the Print Both Sides - Split 1 Set of Ribbon Panels option __________________________________ 71

Using the Print Both Sides - Print Back Image on Front of Card option _____________________________ 72

Using the Dual Sided - Print Back Side Only option ____________________________________________ 72

Using the Print Quality___________________________________________________________________ 73

Using the Options Group _________________________________________________________________ 74

Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options __________________________ 74

Using the Disable Printing option __________________________________________________________ 76

Using the Dual Pass and Invert F-Panel Image options _________________________________________ 77

Using the Secure Resin Erase _____________________________________________________________ 77

Using the Encrypt Job Data _______________________________________________________________ 78

Using the Use Substitute Panel Data________________________________________________________ 78

Using the Image Color tab __________________________________________________________________ 80

Using the Image Quality – Color Matching dropdown __________________________________________ 81

Adjusting for the Resin Dither _____________________________________________________________ 83

Using the Advanced Image Color window ___________________________________________________ 84

Using the Image Transfer tab ________________________________________________________________ 87

Adjusting the Image Position controls ______________________________________________________ 88

Adjusting the Transfer Dwell Time and Temperature __________________________________________ 90

Using the Flattener Settings ______________________________________________________________ 91

Using the Default button _________________________________________________________________ 92

Using the Magnetic Encoding tab ____________________________________________________________ 93

Using the Encoding Mode dropdown list ____________________________________________________ 94

Selecting the Coercivity/Magnetic Track ____________________________________________________ 96

Reviewing the Shift Data Left Function ______________________________________________________ 97

Using the Character Size buttons __________________________________________________________ 97

Using the ASCII Offset dropdown list _______________________________________________________ 98

Using the Bit Density dropdown list ________________________________________________________ 98

Using the LRC Generation dropdown list ____________________________________________________ 99

Using the Character Parity Mode dropdown list _____________________________________________ 100

Reviewing the ISO Track Locations ________________________________________________________ 101

Sending the Track Information ___________________________________________________________ 102

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reviewing the Sample String _____________________________________________________________ 103

Reviewing the ASCII Code and Character Table ______________________________________________ 104

Using the Default button ________________________________________________________________ 105

Using the Lamination tab __________________________________________________________________ 106

Selecting the Lamination Position _________________________________________________________ 107

Adjusting the Lamination Speed - Transfer Dwell Time ________________________________________ 107

Selecting the Lamination Side dropdown menu ______________________________________________ 107

Selecting the Lamination Type ___________________________________________________________ 108

Using the K Panel Resin tab ________________________________________________________________ 109

Using the Click and Drag capability ________________________________________________________ 110

Selecting “inches or mm” radio button ____________________________________________________ 110

Using the Add and Delete buttons ________________________________________________________ 110

Selecting the Full Card __________________________________________________________________ 111

Selecting the Defined Area and Undefined Area _____________________________________________ 111

Selecting the Print YMC under the K and Print K Only options __________________________________ 112

Using the Printer Supplies tab ______________________________________________________________ 113

Reviewing Information on the Supplies tab _________________________________________________ 114

Section 5: Accessing the Toolbox ____________________________________________________ 115

Selecting the Configuration tab _____________________________________________________________ 116

Using the Optional Printer Features Group Box ______________________________________________ 117

Using the Event Monitoring Group Box ____________________________________________________ 117

Reviewing the Ribbon Low message _______________________________________________________ 118

Reviewing the Laminate Low Message _____________________________________________________ 118

Using the Film Low message _____________________________________________________________ 118

Selecting the LCD Display Language _______________________________________________________ 119

Using the Printer LCD Display to set the language ___________________________________________ 119

Using the Driver to set the language_______________________________________________________ 120

Selecting the Calibrate Laminator tab ________________________________________________________ 121

Selecting the Calibrate Film tab _____________________________________________________________ 122

Selecting the Calibrate Ribbon tab __________________________________________________________ 123

Selecting the Clean Printer tab _____________________________________________________________ 124

Selecting the Advanced Settings tab _________________________________________________________ 126

Setting the Printhead Resistance _________________________________________________________ 127

Using the Print LOF (Left of Form) Option __________________________________________________ 127

Using the Image Darkness Option _________________________________________________________ 128

Using the Print TOF (Top of Form) Option __________________________________________________ 129

Using the Mag Top of Form Option________________________________________________________ 130

Using the Transfer TOF (Top of Form) Option _______________________________________________ 131

Using the Transfer EOF (End of Form) Option _______________________________________________ 132

Using the Transfer Temp Offset Option ____________________________________________________ 132

Using the Encoder Flip Angle Option ______________________________________________________ 133

Using the Print Flip Angle Option _________________________________________________________ 133

Using the Ribbon Print Take-up Tension Option _____________________________________________ 133

Using the Ribbon Print Supply Tension Option _______________________________________________ 133

Using the Film Print Take-up Tension Option ________________________________________________ 134

Using the Resin Heat Adjust Option _______________________________________________________ 134

Using the Sleep Time Option _____________________________________________________________ 134

Using the Blush Point Option ____________________________________________________________ 135

Using the LCD Contrast Option ___________________________________________________________ 135

Using the Film Supply Transfer Tension Option ______________________________________________ 135

Using the Film Take-up Transfer Tension Option _____________________________________________ 135

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Film Print Supply Tension Option _________________________________________________ 136

Using the Cleaning rate Option ___________________________________________________________ 136

Using the Film Print Cooling Level Option __________________________________________________ 136

Using the Film Transfer Cooling Level Option ________________________________________________ 136

Using the EAT Disable Option ____________________________________________________________ 137

Using the Enable Ribbon Wrinkle Compensation Option_______________________________________ 137

Using the Standby Time Option __________________________________________________________ 137

Using the BEEP disable Option ___________________________________________________________ 137

Using the I Panel Heat Offset Option ______________________________________________________ 137

Using the Holo Transfer Offset Option _____________________________________________________ 137

Using the Standby Temp Option __________________________________________________________ 137

Using the Mag Hi-Co Voltage Offset Option _________________________________________________ 138

Using the Mag Lo-Co Voltage Offset Option _________________________________________________ 138

Using the Mag Flipper Angle Offset Option _________________________________________________ 138

Using the Fluorescent (F) Panel Heat Offset _________________________________________________ 138

Using the Lamination End of Form Option __________________________________________________ 138

Using the Lamination Temp Offset Option _________________________________________________ 138

Using the Lamination Bottom Takeup Option _______________________________________________ 138

Using the Lamination Top Takeup Option __________________________________________________ 138

Using the Lamination Card Backup Option __________________________________________________ 139

Using the Lamination Card Length Option __________________________________________________ 139

Using the Lamination Fan Speed Option____________________________________________________ 139

Using the Lamination Peel Off Delay Option ________________________________________________ 139

Reviewing the No Printer Connected error message __________________________________________ 139

Warming Time Delay ___________________________________________________________________ 140

Power On Ribbon Film Skip ______________________________________________________________ 140

Flipper Reject Angle ____________________________________________________________________ 140

Input Hopper Home Offset ______________________________________________________________ 140

Input Hopper Mag Offset _______________________________________________________________ 140

Transfer Image Length __________________________________________________________________ 140

Transfer Cooling Delay __________________________________________________________________ 140

Ribbon Factory Take-up _________________________________________________________________ 141

Ribbon Factory Supply __________________________________________________________________ 141

Film Factory Take-up ___________________________________________________________________ 141

Film Factory Supply ____________________________________________________________________ 141

Reviewing the Value outside the Range error message ________________________________________ 141

Section 6: Fluorescent Panel Usage __________________________________________________ 142

Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Workbench _____________________ 142

Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Application _____________________ 148

Section 7: Inhibit Panel Usage ______________________________________________________ 150

Using Inhibit Panel (via the Fargo Workbench Printer Utility) _____________________________________ 150

Using Inhibit Panel with an Application _______________________________________________________ 152

Generating Text Objects ________________________________________________________________ 152

Rendering Print Jobs ___________________________________________________________________ 153

Using the Test Print ____________________________________________________________________ 158

Troubleshooting the Inhibit Panel _________________________________________________________ 159

Section 8: General Troubleshooting _________________________________________________ 160

Troubleshooting - LCD and Printer Error Message Tables. ________________________________________ 160

How to use the LCD Error Message Table (example provided) __________________________________ 161

Troubleshooting with the LCD Error Message Table ____________________________________________ 162

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Troubleshooting the Printer Error Message Table ______________________________________________ 173

Communications Errors ___________________________________________________________________ 183

Resolving the Communication Errors ______________________________________________________ 183

Printing a Test Image using the Workbench Diagnostic ________________________________________ 185

Reviewing the Alignment Self Test Card ____________________________________________________ 186

Reviewing the Magnetic Self Test _________________________________________________________ 186

Reviewing the YMCK Self Test ____________________________________________________________ 187

Reviewing the Color Bars Self Test ________________________________________________________ 187

Reviewing the Device Settings Self Test ____________________________________________________ 188

Reviewing the Resin Self Test ____________________________________________________________ 188

Using the Test Print ______________________________________________________________________ 189

Section 9: Packing the Card Printer __________________________________________________ 190

Section 10: Firmware Updates _____________________________________________________ 191

Upgrading the Main Firmware with the Workbench Printer Utility _________________________________ 191

Section 11: HID Global Technical Support _____________________________________________ 193

Contacting Technical Support ____________________________________________________________ 193

Finding out when a Fargo Card Printer was manufactured _____________________________________ 193

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Trademarks

HID GLOBAL, HID, the HID logo, iCLASS and SIO are the trademarks or registered trademarks of

HID Global Corporation, or its licensors, in the U.S. and other countries.

Revision History

Date

Description

Document Version

05//2012

HDP8500 Industrial Card Printer/Encoder User Guide

1.0

Contacts

North America

Europe, Middle East and Africa

15370 Barranca Parkway

Irvine, CA 92618

USA

Phone: 800 237 7769

Fax: 949 732 2120

Phoenix Road

Haverhill, Suffolk CB9 7AE

England

Phone: +44 1440 714 850

Fax: +44 1440 714 840

Asia Pacific

19/F 625 King‟s Road

North Point, Island East

Hong Kong

Phone: 852 3160 9800

Fax: 852 3160 4809

support.hidglobal.com

Any questions regarding changes, corrections, updates or enhancements to this document

should be forwarded to:

Hid Global

Support Services

6533 Flying Cloud Drive

Eden Prairie, MN 55344 (USA)

(866)607-7339 Ext #6

FAX: (952) 946-8492

www.hidglobal.com

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Section 1: Specifications

The purpose of this section is to provide you with specific information on the Regulatory

Compliances, Agency Listings, Technical Specifications and Functional Specifications for the

HDP8500 Card Printer User Guide.

Regulatory Compliance

UL

The Card Printer is listed under UL 60950-1 (2nd edition)

INFORMATION TECHNOLOGY EQUIPMENT

Note: This product is intended to be supplied by a Listed Power

Unit marked Class 2 and rated for 24 V dc, 3.3A minimum

CSA

The Printer manufacturer has been authorized by UL to

represent the Card Printer as CSA Certified under CSA

Standard C22.2 No. 60950-1-07 2nd edition

File Number: E145118

FCC

The Card Printer complies with the requirements in Part 15 of

the FCC rules for a Class A digital device.

CE

The Card Printer has been tested and complies with EN300-

330-1, EN300-330-2, EN301-489-1, EN60950-1:2006 +

A11:2009

(Note: Based on the above testing, the Printer manufacturer

certifies that the Card Printer complies with the following of the

European Community and has placed the CE mark on the Card

Printer.)

LVD 2006/95/EC, EMC 2004/108/EC, R&TTE 1999/5/EC,

ROHS 2002/95/EC

Environmental

Power supply Efficiency level V minimum, RoHS, China RoHS

Agency Listings

Emissions Standards

FCC Part 15 Class A, RSS-GEN, RSS 210 ,CNS 13438, EMC

2004/108/EC, R&TTE 1999/5/EC,GB9254-2008, GB 17625

Safety Standards

UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07 2nd edition,

LVD 2006/95/EC,GB4943, CNS14336

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

United States

This device complies with Part 15 of the FCC rules. Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause

undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely

to cause harmful interference; in which case, you is required to correct the interference at his

own expense.

The user‟s manual or instruction manual for an intentional or unintentional radiator shall caution

the user that changes or modifications not expressly approved by the party responsible for

compliance could void the user‟s authority to operate the equipment. In cases where the

manual is provided only in a form other than paper, such as on a computer disk or over the

Internet, the information required by this section may be included in the manual in that

alternative form, provided the user can reasonably be expected to have the capability to access

information in that form.

Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is

subject to the following two conditions: (1) this device may not cause interference, and (2) this

device must accept any interference, including interference that may cause undesired operation

of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne

doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Caution: Changes or modifications not expressly approved by the party responsible

for compliance could void the user‟s authority to operate the equipment.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Environmental Protection (China-RoHS)

Environmental Protection Use Period is based on the product being used in an office

environment.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Traditional Chinese RF Emissions and Safety Statements

12

HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Taiwan Traditional Chinese

經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得

擅自變

更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得

影響飛

航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干

擾時方

得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。低功率射

頻電機

須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

China Simplified Chinese

安全消息（请仔细阅读）

符号

涉及安全的重要过程

危险：

如果不遵循这些安装指南进行操作，可能会导致重伤，甚

至死亡。

可能引发安全问题的信息由警告符号（如左图所示）来表

示。

为了确保人身安全，在执行前面带有此符号的操作之

前，请先阅读下面的安全消息。

为了确保人身安全，除非另有规定，否则在执行维修过

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

程前，始终应断开电源。

小心：

此设备为静电敏感设备。如果暴露在静电电流下，可能会

损坏设备。

可能引发静电安全问题的信息由警告符号（如左图所示）

来表示。

为了防止设备或介质受损，在执行前面带有此符号的操

作之前，请先阅读下面的安全消息。

为了防止设备或介质受损，请在处理电路板和打印头部

件中或附近的电缆时，遵守所有规定的静电放电 (ESD)

过程。

为了防止设备或介质受损，请始终佩带适当的个人接地

设备（例如，已接地避免出现潜在损坏的高质量腕

带）。

为了防止设备或介质受损，除非另有规定，否则在执行

任何维修过程前，始终应将色带和证卡与打印机分离。

为了防止设备或介质受损，在操作打印机前，请取下手

指和手上的珠宝饰物，并将手上的油渍和污渍彻底清洗

干净。

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Japan

この装置は総務省の型式指定を受けています。"

(総務省指定番号は第 AC-ｘｘｘｘｘ号です)

本製品は電波を使用した RFID 機器の読み取り・書き込み装置です。

そのため使用する用途・場所によっては、医療機器に影響を与える恐れが

あります

Korean

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Technical Specifications

Print Method

HDP Dye-Sublimation/ Resin Thermal Transfer

Print Resolution

300 dpi (11.8 dots per mm)

Print Colors

Up to 16.7 million and 256 shades per pixel

Print Ribbon Options

HDP8500 (prints or images):

Full-color, YMC*, 750 prints

Full-color with resin black, YMCK*, 500 prints

Full-color with two resin black panels, YMCKK*, 500 prints

Full-Color – Half Panel YMCK*, 1000 prints

Full-color with resin black and heat seal panel for difficult-

to-print surfaces, YMCKH*, 500 prints

Full-color with resin black and inhibit panel for signature or

other non-printing areas, YMCKI*, 500 prints

Full-color with fluorescing and resin black, YMCFK*, 500

prints

Resin black, K, 3000 prints

* Indicates the Ribbon type and the number of Ribbon panels

printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin

Black, H=Heat Seal , I= Inhibit, and F=Fluorescing

HDP Film Options

System Capability - HDP Film Options:

Clear (1,500 prints)

Standard Holographic (500 prints)

Custom Holographic, special order (500 prints)

Overlaminate Options

Overlaminate options:

Thermal Transfer Overlaminate, .25 mil thick, 500 prints

PolyGuard® Overlaminate, 1.0 mil and .6 mil thick, 250

prints (PolyGuard available in a CR-80 patch size)

All overlaminates available in clear, standard holographic

design or custom holographic design

Print Speed in Batch

Mode-Normal mode

Batch Mode:

Performance

Normal

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Print Mode

Mode

YMC

24 seconds

per card/ 150

cards per hour

29 seconds

per card/ 124

cards per

hour

YMCK

29 seconds

per card/ 124

cards per hour

35 seconds

per card/ 103

cards per

hour

YMCKK

40 seconds

per card/ 90

cards per hour

49 seconds

per card/ 73

cards per

hour

YMCK+Lam

34 seconds

per card/ 106

cards per hour

40 seconds

per card/ 90

cards per

hour

YMCKK+Lam

48 seconds

per card/ 75

cards per hour

55 seconds

per card/ 65

cards per

hour

Power Source

Voltage, Amp &

Frequency

Supply Voltage/Amp:

100-240 VAC, 3.5 A MAX

Supply Frequency:

50 Hz and 60 Hz

Power Supply

Printer- two (2) internal heavy duty power supplies

Laminator- one (1) internal heavy duty power supply

Dual Input Hopper

Two (2) Input Hoppers included:

Input Hopper supports 200 count card each

Card Exception Feed

standard

Card Input Capacity

400 – (.030” / .762 mm) cards

(Dual input Hoppers with 200 cards each)

Card Output Capacity

Concealed/tinted output bin, lockable access and attachment

to printer , 200 card minimum

.030” ( 30 mil) to .050” (50 mil) (.762 mm to 1.27 mm)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reject Area Capacity

15 cards capacity, lockable (.030” and .762mm)

Card Materials and

Types

ABS

Laminated PVC

PET

PETG

Proximity

Smart Cards

Mag Stripe cards

Optical memory cards

Polycarbonate

Card Thickness

System will be compatible with card thicknesses from 20-

50 mil

Print only: .020” (20 mil) to .050” (50 mil) / .762mm to

1.27mm

Print/Lamination: .030” (30 mil) to .050” (50 mil) / .762mm

to 1.27mm

Card Sizes Supported

CR-80 (3.452”L x 2.204”W and 87.7mmL x 56mmW).

Memory

32 MB RAM

Card Cleaning Roller

Automatically cleans cards for higher print quality.

Replaceable biodegradable cleaning roller

Card Cleaning

Printer will use 2 integrated cleaning stations.

Laminator will use 3 integrated cleaning station.

Cleaning Prompt

3000 cards default. Interval is adjustable.

Display

3.2 “ Touchscreen Graphical Display

MS Windows

Compatibility

Windows XP

Server 2003

Vista (32 & 64 bit)

Windows Server (32 & 64 bit)

Windows 7 (32 & 64 bit)

Windows 2008 R1 R2

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Magnetic Stripe

Encoding (Options)

Dual high- and low-Coercivity

Tracks 1, 2 and 3

ISO Mag Encoding

JIS 2 Mag Encoding

Custom Encoding

Raw Binary Encoding

E card

Omnikey 5125 Proximity Encoder

Omnikey 5121 Encoder

Magnetic Encoder

Contact Encoder

Single Wire Encryption

Options

Contactless Smart Card Encoder (HID iCLASS and

MIFARE)

Contact Smart Card Encoder reads from and writes to all

ISO7816-1 and 2 and 3 and 4 memory and microprocessor

smart cards (T=0, T=1) as well as synchronous cards

Prox Card Reader (HID read-only)

Encryption

AES-256 data

USB Connection

USB 2.0 standard

Ethernet Connection

Ethernet standard

System Requirements

x86 based PC or compatible, Windows XP, Windows 2003,

Windows Vista, Windows 2008, or Windows 7

500MHz computer with 256MB of RAM or higher,

500MB free hard disk space or higher

Operating Conditions

Operating Temperature: 65° to 90° F and 18° to 32° C

Humidity: 20 - 80% non-condensing

Dimensions

28.2 “ width x 14.0 “ depth x 15.5” height –Printer only

Ship Weight

Printer: 61 lbs. Laminator: 30 lbs.

Warranty

Printer- 3 years

Printhead Lifetime ; unlimited passes

Extended Warranty available

No On-Call Express offered

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Functional Specifications

Component

Description

Card Cartridge

Load blank cards into this Cartridge.

Card Output

Hopper

Stores 200 cards.

Card

Lamination

Module

Works in conjunction with the Printer to apply a variety of different

overlaminates to printed cards, providing increased card durability

and security.

Will laminate in either the single or dual side (simultaneous) process

(Note: When printing a batch of cards, the Printer can be encoding

and printing one card while the Lamination Module laminates another

card.)

Display

3.2” AVGA TFT LCD w/ Resistive Touch Overlay

Printhead

The component of the Printer that actually does the printing.

USB Interface

Connect to the Windows PC USB port

Hardware

Accessories &

Connectivity

Each model has multiple cords and connectors.

US power cord

EU power cord

USB cable (2.0)

Ethernet

Print Modes

There are two print modes (Performance and Normal )

Normal print mode (default)

Performance print mode is faster with lower image quality and is

most suitable for minimal color with mostly resin text.

Resin Scramble

(OPTIONAL)

The system can hide any information printed with the resin panel.

Edge-to-Edge

Printing

Prints over the edge on CR-80 cards.

Color Profile

System Color Management & None

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Card Flattener

(OPTIONAL)

Fully adjustable temp dwell

The card flattening routine occurs after the card is transferred but

before lamination.

The card flattener has an adjustable temp and dwell.

You can select from different offset values from the default temp.

You can select from different offset values from the default dwell.

The card flattener has a 0 to 15 second adjustable delay before

the flattening routine will run.

The driver can disable the card flattener, if a dual sided job is

sent.

Recommended for heat sensitive PVC cards.

Locks

Hardware locks are a standard feature.

Mechanical and key locks are used to secure the doors on the

input card cartridges, the access door to the printer, the access

door to the Laminator and the output card Hopper.

The input card cartridges are manually secured to the printer

mechanism via toggle latch located inside the access door of the

printer.

The Printer and Laminator include a compatible hole with a

Kensington lock.

The printer and Laminator include threaded hardware.

Andon Light

(OPTIONAL)

4-Color Andon Light option. Each color is controlled separately. The

four colors indicate the following:

Red: A printer error has occurred or operator intervention is

needed.

Blue: Printer has run out of materials (film, ribbon or cards)

Green: Normal Printer operation.

Orange: User intervention is needed soon. Printer materials are

low or the printer needs to be cleaned.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Section 2: Graphical Display

Home Screen

Click this icon to get to the System Information Screen

System Information Screen Option.

This is the Notification Icon which shows status and error

messages

Notification Icons

These are the icons displayed in the notification area.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Home Screen ( continued)

Laminator configuration (if displayed is installed)

Laser Engraver (if displayed is installed)

HID Printer

Encoder (if displayed is installed)

Icon shows status is PROBLEM

Press the Station icon to open the Station Details screen,

which provides more detail about the station status.

Icon shows status is BUSY

Press the Station icon to open the Station Details screen,

which provides more detail about the station status.

Icon shows status is READY

Press the Station icon to open the Station Details screen,

which provides more detail about the station status.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Home Screen ( continued)

Printer lock

Hopper Select

Ribbon Film Laminate levels shown

Card Count

Setup Menu

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Home Screen ( continued)

Home Screen

Back one level

HELP

The side buttons allow vertical scrolling when the current screen

accommodates multiple lines.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

System Information Screen Option

Note: Select the desired option to view information

Serial Number

Model Name

Printer Firmware

Laminator Firmware

Display Firmware

MAC Address

IP Address

Ribbon Type

Film Type

Lam 1 Type

Lam 2 Type

Mag Encoder

Smart Encoder

Prox Encoder

Mifare Encoder

iCLASS Encoder

Laminator

Flipper

Card Count

Pass Count

Transfer Count

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Process Status

While the printer is working, the Notification icon shows a moving gear .

Each Station icon shows a progress bar with its current progress

in the job

A global pause button is shown.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Main Menu

Press the Setup Menu Icon on the Home Screen to access the Main Menu

Icon Name Options Included

Printer Settings

For details see:

Selecting the

Advanced Settings tab

Printer

Transfer

Laminator

Mag Encoding

Flipper

Hopper (see Display A below for details)

Display

Network

Language

Tools

Diagnostics

Self Test (see Display B below for details)

Mechanical Test (see Display C below for

details)

Cleaning the Printer

Firmware Upgrade (use the

Workbench Utility Program)

Sensor Calibration

Calibration ( see Display D below for details)

Ribbon Sensor

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Film Sensor

Mag Sensor

Lamination Sensor

Lock and Sleep

settings

See Display E below for details

Sleep Time

Stand-by Time

Stand-by Temp

Display Sleep Time

Change password

Main Menu (continued)

Hopper Selection

Display A

Hopper selection screen allows the user to change the hopper where cards are fed from.

Green indicates the selected hopper, also shows cancel and save buttons.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Main Menu (continued)

Display B

Tools –Diagnostic Self Test Options

Alignment Test

YMC Color Bar Test

Magnetic Test

YMCK Test

Standard Resin Test

Printer Settings card

Color Photo Test

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Main Menu (continued)

Display C

Tools –Diagnostic Mechanical Test Options

When selected the printer will perform the test to verify mechanical options are working

correctly

Lower Printhead

Raise Printhead

Home Flipper Table

Run ribbon take-up motor

Run ribbon supply motor

Run Printhead lift motor

Cycle transfer head lift motor

Run film supply motor

Run film take-up motor

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Main Menu (continued)

Display D

Sensor Calibration Options

NOTE: Calibrating sensors may be done through the Driver Printing Preferences Toolbox OR

through the LCD DISPLAY. Both options use the same printer setup information.

Ribbon Sensor Calibration

Film Sensor Calibration

Magnetic TOF ( Top of Form)

Lamination Sensor Calibration

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Main Menu (continued)

Display E

Sleep and Lock Settings

Select to desired option and use the + and – button to adjust the number.

Cancel revert save buttons

Sleep Time

Standby Time

Standby Temp

Display Sleep Time

Change Password

Case Open

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

When the cover is opened, this screen is presented.

The arrows ( ) allow card shuttle from 1 to 2

The arrows() ) move the rollers back and forth. This is used if a card jam occurs.

Station Error

When an error occurs a details screen appears, containing details about the specific error that

occurred.

The keys to the right are:

Job Cancel

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Retry

Help

Boolean Setting

While adjusting settings in the setting menu, the Boolean setting can be set by pressing the

desired value.

Green indicates the selected setting.

Settings Keypad

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

While setting a value in the settings menu that requires numeric input, a keypad will be

presented.

Current value is displayed in blue font.

Cancel and save buttons

Pin Keypad

Blue instructions says: "Enter Current PIN" Button says: "Next >"

Blue instructions says: "Enter New PIN" Button says: "Next >"

Blue instructions says: "Confirm New PIN" Button says: "Enter"

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Security Keypad

When the printer is to be locked or unlocked the Security Keypad is presented.

Enter the PIN and press Enter.

Text Button Select

While setting a value in the settings menu that requires a selection, this screen will be

presented.

Current value is highlighted in green.

Cancel and save buttons

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Notification List

Navigate to the Notification list by pressing on the Notification Icon.

This will show the notification detail and allow navigation to further details.

Menu Detail List

Navigate to a printer settings menu, a list of all settings will be displayed.

Scroll up and down using the side buttons, make selections by pressing the specific setting‟s

button.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Consumable Status

Consumables status screen shows current levels for :

Laminate supply

Film supply

Ribbon supply

Integer Selection

While setting a value in the settings menu that requires an integer input, this screen will be

presented.

Current value is displayed and can be incremented or decremented by the + or – keys

respectively.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Cancel revert save buttons

Confirmation

Some settings require a confirmation.

to Decline or to Accept.

Card Counter

Card counter screen allows the user to view the total number of cards printed as well as the

Current count for a particular batch.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

The current count can be reset to zero by pressing the reset key.

Help Screen

Help screen (in the future) will provide detailed information for recovering from common errors.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Section 3: Setup and Installation Procedures

Inspection – HDP8500

While unpacking your Printer, inspect the carton to ensure that no damage has occurred during

shipping. Make sure that all supplied accessories are included with your unit.

Unpacking the Printer.

The following items are included with your Printer:

Software Installation CD (includes Printer Driver, Online User‟s Guide and Printer Diagnostic

Tool)

Power Cord

Card Cleaning Roller (x2)

Card Cartridge (x2)

Card Output Bin

Ribbon Cartridge

Film Cartridge

Warranty Statement

This is included with the HDP8500-LC Only:

Card Lamination Module

(Important: Please use the original packaging when shipping the HDP8500 Printer/Laminator.

This will require the Laminator Module to be detached from the Printer prior to shipping.)

Choosing a Good Location

Follow these guidelines:

Place the unit in a location with adequate air circulation to prevent internal heat build-up.

Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note:

Allow for adequate clearance above the unit to accommodate the height of the unit with its

Covers open.)

Do not install unit near heat sources such as radiators or air ducts or in a place subject to

direct sunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensation

If the unit is brought directly from a cold to a warm location or is placed in a very damp room,

moisture may condense inside the unit. Should this occur, print quality may not be optimum.

Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow

the moisture to evaporate.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Loading the HDP Transfer Film

Note: Fargo Card Printers require highly specialized supplies to function properly.

To maximize Printer life, reliability, printed card quality and durability, you must use only

Fargo Certified Supplies.

For this reason, your Fargo warranty is void, where not prohibited by law, if you use non-

Fargo Certified Supplies.

Step

Procedure

1

Unlock and open the Printer cover .

2

Remove the HDP Film Cartridge.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

3

Load the HDP Film into the Film Cartridge and click into place.

The green take-up spool goes on the left side, the full roll goes on the right

side.

4

Tighten the HDP Film.

5

Insert the HDP Film cartridge back into the printer and click into place.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Loading the Ribbon

Step

Procedure

1

Unlock and open the Printer cover .

2

Remove the HDP Ribbon Cartridge.

3

Load the HDP Ribbon into the Cartridge and click into place.

The blue take-up spool goes on the left side, the full roll goes on the right side.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

4

Tighten the Ribbon .

5

Insert the HDP Ribbon cartridge back into the printer and click into place.

6

Insert the HDP Ribbon cartridge back into the printer and click into place.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Loading the Card Cleaning Roller

The HDP8500 contains 2 card cleaning assemblies in the Printer and 1 cleaning assembly in

the Lamination Module. Use the same procedure for both.

Step

Procedure

1

Unlock and open the Printer cover .

2

Remove the Card Cleaning Roller from the Print Ribbon packaging and insert

the Cleaning Roller into the gray handle.

3

Remove the protective sleeve from the Card Cleaning Roller.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

4

Insert the Card Cleaning Roller assembly into the card cleaning slot.

5

Follow the same procedure for the second cleaning assembly.

6

Follow the same procedures for the Lamination Module assembly.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Loading the Overlaminate

(Note: This procedure only applies to the HDP8500-LC.)

The loading process for both the Thermal Transfer Overlaminate and the PolyGuard™

Overlaminate material is the same. Refer to the following steps to load either type of

overlaminate into the Printer.

Step

Procedure

1

Unlock and open the Printer cover .

2

Remove the HDP Lamination Cartridge from the Printer.

3

Load the HDP Lamination into the Cartridge and click into place.

4

Tighten the HDP Laminate.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

5

Insert the HDP cartridge back into the printer and click into place.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Loading the Blank Cards

Step

Procedure

1

Unlock and open the Card Input Cartridge.

Leave the cartridge in the Printer, There is no need to completely remove the

cartridge to load cards.

2

Load the cards into the cartridge.

Important: The front of the card must face DOWN. The back of the card

or the magnetic stripe on the card must face UP. The Smart Chip is

loaded on the bottom.

3

Place the Card Weight on top of each stack of cards.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

4

Close and lock the Card Input Cartridge.

5

To completely remove the Card Input Hopper unlock the Printer Top Cover

and release the BLUE lever to unlock the individual hopper.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Installing the Card Output Hopper

Step

Procedure

1

Unlock and place the card output hopper onto the output side ( left) of the

printer and push down until it clicks into place.

Connecting Power to HDP8500 Printer and/or Lamination

Module

Important! Do not plug in the USB cable until prompted to do so during the installation of the

HDP8500 Printer Driver. Refer to the Driver installation procedure below.

Step

Procedure

1

Insert the power cord into the Printer as shown below.

2

Use the ON/Off switch to power up and down. This powers up both the Printer and the

Lamination Module.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Printer Driver Installation Procedures

(For MAC OS X and Linux Driver and User Guide see www.hidglobal.com

Step

Procedure

1

Close down all programs.

Insert the Software Installation CD into your computer‟s CD drive. After a few

seconds, the CD‟s installer program will automatically open.

Follow the CD‟s on-screen Procedures to complete installation.

(Note: If the CD does not automatically open, use “My Computer” or

“Windows Explorer” to view the contents of the CD. Then, double-click on the

Setup.exe file listed on the CD.)

2

Click NEXT and follow the screen prompts to complete the driver installation.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Section 4: Printer Driver Operations

See this section for printer adjustments.

Using the Card tab

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Selecting the Card Size

Important! Never run cards with a contaminated, dull or uneven surface through the Printer.

Printing onto such cards will ultimately lead to poor print quality. Always store the card stock in

its original packaging or in a clean, dust-free container. Do not print onto cards that have been

dropped or soiled.

Step

Procedure

1

Select the appropriate card option:

These Card Printers accept standard CR80 sized cards

(3.452L x 2.204W / 87.7 mmL x 56 mmW)

CR-80: This selection is the default form size for the HDP8500

Custom: This selection is used to create a custom form size from 1.0 x

3.0 to 2.204 to 3.452 (25.4 X 76.2 mm to 56 X 87.7 mm).

The dimensions of the total print area for each card size will appear in the Print

Width and Print Length boxes.

These print area dimensions are .04" (1mm) larger than the actual card

size. This is so the Printer can overprint images to ensure they will appear

Edge-to-Edge when transferred to the card.

For this reason, when designing a card format, always set the card size or

page size within the card design program to the exact Print Length and

Width dimensions listed in the Printer Driver.)

Card

Thickness

System will be compatible with card thicknesses from 20-50 mil

Print only: .020” (20 mil) to .050” (50 mil) / .762mm to 1.27mm

Print/Lamination: .030” (30 mil) to .050” (50 mil) / .762mm to 1.27mm

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Selecting the Card Type

Select the appropriate card type according to the composition of the card stock.

Step

Procedure

Card Type

You have these selections (to choose from):

Fargo UltraCard Premium III (Default Card Type) = 180˚ and 2

sec

Fargo Ultracard = 175˚and 2.0 sec

HID Tech Card Composite = 190˚ and 2 sec

HID Tech Card PVC =180˚and 2.0 sec

Indala FlexISO – Standard (FPISO) = 185˚and 2.0 sec

Indala FLexISO XT-Composite (FPIXT) 190˚ and 2 sec

Custom 1 = 175˚and 2.0 sec

Custom 2 = 175˚and 2.0 sec

Defaults: The HDP Printer Driver software has default Transfer

Temperature and Dwell Time settings that deliver the best

transfer for these card types. These defaults automatically

configure based on the card type, Ribbon type and whether

printing single- or dual-sided.

Card Type Selection: Before printing, if using these standard

Fargo card types, check to make sure that the appropriate card

type option selected from the Card tab of the HDP Printer

Driver:

Proper Settings: It is very important to note that not all card

types will be accommodated by these default settings. In some

cases, experimentation may be needed to find the proper

settings.

IMPORTANT: If the appropriate option is not selected, the wrong

Dwell Time and temperature may be used during the image transfer

process, which may result in poor adhesion of the HDP Film or

warping of the card.)

Card Design

The Printer will print onto any card with a clean, level and polished

PVC surface. (Important: Composite PVC is recommended over

straight PVC for the best results and for ISO card specification

compliance. Single-side straight PVC does not conform to ISO

compliance at this time.)

Card Surface

Suitable cards must have a polished PVC surface free of

fingerprints, dust or any other types of embedded contaminants.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

In addition, cards must have a completely smooth, level surface

in order for the Printer to achieve consistent color Coverage.

Some types of Proximity cards, for example, have an uneven

surface which will inhibit consistent color transfer.

Likewise, some smart card chips are raised slightly above the

cards surface, which also results in poor color transfer.

UltraCard stock

Due to the importance of using high-quality blank cards, a factory-

approved card stock called UltraCard™ is available and

recommended for best results.

UltraCard stock has a glossy PVC laminate on top and bottom

and is optically inspected to provide the cleanest, most scratch

and debris-reduced cards possible.

Two types of these cards are available: UltraCard and UltraCard

Premium III.

UltraCard stock has a PVC core and offers medium card

durability.

Recommended: UltraCard Premium III stock has a 40%

polyester core and offers high durability.

Both types of UltraCards produce printed images with a glossy,

photo-quality finish.

Custom

If using a card stock other than listed, use the Custom 1options to

save custom Dwell Time and dwell temperature controls on the

Image Transfer tab.

a. Click on the Custom options and enter a name for the card

stock.

b. Click on the Image Transfer tab to adjust the Dwell Time and

temperature sliders to the appropriate settings. See the Display

A below. page. (Note: These settings will be saved for the

custom card type when the Printer Driver setup window is

closed.)

c. Custom Card stock: To determine the proper settings for

custom card stock, apply the Tape adhesion Test. Conducting

the Tape Adhesion Test.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Display A

Printing on Alternate Card Stocks

In order to optimize the HDP Card Printer‟s capabilities for cards with hard-to-print surfaces, we

recommend evaluating the card stock selection before installation of the Printer.

The variability in cards based on:

Different surface textures and different sources of raw materials: This may require

different HDP Film transfer parameters.

Varied methods of assembling IC smart cards and proximity cards: These particular

adhesives used to glue a smart chip to a plastic card may react differently to a Transfer

Roller‟s pressure and temperature.

Cleanliness of card stock: The HDP process does not eliminate the need to use clean

card stock. The best-looking card always starts with the cleanest card surface. Dirt and

debris on a card can show up as blemishes on the card surface and may reduce the life of

the image itself.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Conducting the Tape Adhesion Test

It is important to conduct tape adhesion tests because Fargo cannot be certain which transfer

temperature and Dwell Time will work best (when printing cards other than UltraCard III). (Note:

The optimal transfer settings may vary from card type to card type.)

Important! Inadequate time and temperature could produce cards that are more vulnerable to

accelerated wear and dye migration. Use sufficient time and temperature to transfer HDP Film

to the card to ensure a long lasting, durable card.

Step

Procedure

1

Test the adhesion quality of the HDP Film to the card by printing sample cards

and completing an adhesive tape test.

2

Select the UltraCard IIIs-Glossy PVC if the card is glossy and print a test card.

3

a. Apply a strip of ½ (12mm) wide Scotch-type clear adhesive tape (such as

3M brand 600), at least 2” (50mm) long, firmly across the surface of the

card, pressing out all air bubbles with a fingertip.

b. Remove the tape by smoothly and rapidly (approximately 2 inches/second

(50mm/sec)) pulling it up at a perpendicular (90 degree) angle to the card.

(Note: The IPC recommends a minimum of three tests for each card type

evaluation.)

4

Visually examine the card and the strip of tape pulled from the card, to see if

any portion of the HDP Film was removed from the card.

If any residue (e.g., oil or grease from fingertips) is present on the card

surface, the evaluation results may be affected.

If the printed, transferred HDP Film particles (a) pull away from the card

and (b) adhere to the tape, this indicates that inadequate adhesion of the

HDP Film to the card. Increased heat and Dwell Times are necessary to

resolve this problem.

Samples 1, 2 and 3 show a representation of the adhesion level you can

expect.

Result 1: Sample 1 shows a significant transfer to the tape and is an

absolute failure.

Result 2: Sample 2 shows that very slight transfer to the tape can be

acceptable without sacrificing overall image durability on matte finish cards.

Result 3: Sample 3 shows no transfer to the Tape and is an Absolute

Pass.

5

If the tape test indicates inadequate adhesion, increase the heat setting by 5

degrees, print another card and try the tape test again.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Once the temperature has been increased 4 times (20 degrees), reset

temperature to default and increase the Dwell Time by .5 second.

Repeat this process until adequate adhesion is achieved.

Ensure that the cards (in use) have a surface roughness (Ra) of 60 micro

inches or less.

This information should be available from the card manufacturer.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Card Hopper Selection

Use this option to select the Card Input Hopper. There are 2 options for setting the Hopper.

Step

Procedure

1

From the Printer Driver select the desired hopper from which to feed the

card.

2

From the Printer Ready screen select the HOPPER icon

3

Cycle between Hopper 1 and Hopper 2 by selecting 1 or 2 from the

Printers Display Control Panel.

Click to save

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Setting the Orientation

Select either the Portrait or Landscape radio buttons for Orientation.

Step

Procedure

1

Select Portrait to cause the card to print in a vertical orientation.

OR

Select Landscape to cause the card to print in a horizontal orientation.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Specifying the number of Copies

Specifies the number of copies to be printed.

The upper limit is 10000 and the lower limit is 1.

Selecting the Diagnostics button

This will launch the Diagnostic tool (if installed). The Workbench Utility Program is included on

the driver CD. Also see the Workbench Utility Program User Guide located on the driver CD..

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Printing a Test Print Image

Step

Procedure

1

Install a HDP8500 compatible ribbon in the Printer for the Test Print.

The ribbon installed determines the Test Print PRN file sent to the printer.

2

Open the Driver settings.

a. From your computer‟s startup menu, select Settings > Printers and Faxes.

b. Double click on the HDP8500 Card Printer under the Printer‟s window.

c. Select Printing Preferences under the Printer drop-down menu. (Note: This

will bring up the HDP8500 Printing Preferences window.)

3

a. Select the Card tab, and then click on the Test Print button, as shown in

Display A on the next page.

b. When the Test Print button is selected, an image is copied to the Printer.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Selecting the About button

Select the About button to open a dialog box containing the copyright information as well as the

Driver‟s version number and date code.

Selecting the Toolbox button

Select the Toolbox button. See the Section 5: Accessing the Toolbox HELP section for more

information and procedures.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Device Options tab

This section describes the use of the Device Options tab.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Detecting Supplies at Print Time Function

Step

Procedure

1

Use the Supplies checkbox for auto detection of the consumables, which are

the Ribbon and, Film. See below.

In the Firmware, the values (representing the installed Ribbon, installed

Transfer Film) are updated on initialization (including each time the

cover is closed).

The Firmware compares the Ribbon and, Film values in the PRN file to

the values (it holds regarding the currently installed consumables).

If the values do not match, the LCD displays Wrong Ribbon Error or Wrong

Film Error the Driver returns the corresponding error message. See below.

3

When the Supplies checkbox is checked, the following takes place:

Ribbon and Film Type dropdown boxes are inactive and populated with

values of installed supplies. Dual Sided and Options are set to defaults

for detected supplies.

Before the Driver initiates each job, it retrieves the consumables values

from the Firmware.

If no Printer is found or no Ribbon is installed, the checkbox is allowed to

be checked. (Note: The previously-chosen Ribbon and Film values will

remain. You will see an error message.)

Activating the Device Options tab automatically repopulates the Ribbon

and Film types. (Note: You will see an error message if no Printer found

when activating the Device Options tab.)

4

When the Supplies checkbox is not checked or it is de-selected (cleared)

from a selected state, the Ribbon and Film dropdown boxes become active

and auto selected Ribbon and Film types remain (until manually changed).

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Adjusting the Ribbon Type

Use the Ribbon Type dropdown menu to match Ribbon type.

Step

Procedure

1

Adjust to match the Ribbon Type selection with the Ribbon type that is

loaded in the Printer.

YMC (Full Color): Yellow, Magenta, Cyan

OR

YMCK (Full Color/Resin Black): Yellow, Magenta, Cyan, Resin Black

OR

YMCKK (Full Color/2 Resin Black): Yellow, Magenta, Cyan, Resin

Black, Resin Black

OR

YMCKH (Full Color/Resin Black/Heat Seal): Yellow, Magenta, Cyan,

Resin Black, and Heat Seal

OR

YMCFK (Full Color/ Fluorescing /Resin Black): Yellow, Magenta,

Cyan, UV Fluorescing, and Resin Black

YMCKI (Full Color/Resin Black/Inhibit): Yellow, Magenta, Cyan, Resin

Black, Inhibit

K Resin Black: Resin Black

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Adjusting the Film Type

Step

Procedure

1

Allows you to select the film type option that is appropriate for the type of

HDP film currently loaded in the Printer.

Select the Clear option to automatically adjust the appropriate transfer

time and temperature to pre-determined defaults. (Note: Select this

option to automatically adjust the transfer temperature and the dwell

times to defaults when non-custom card type is chosen on Card tab.)

OR

Select the Holographic option to change appropriate internal Printer

settings needed to make the holographic film work. (Note: Select this

option to automatically adjust the transfer temperature and the dwell

times to defaults when non-custom card type is chosen on Card tab.)

(Note: It will also adjust the necessary transfer temperature and the

dwell settings in the Driver to provide the optimal holographic InTM

performance.)

Using the Dual Sided Group Functions

The Dual Sided group checkboxes (shown below) are grayed out if no Flipper is automatically

found or if the Dual Sided is manually turned off. See the procedures in this section for more

instructions.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Dual Sided - Print Both Sides option

Use this option to automatically print on both the front and backside of a card.

Step

Procedure

1

Select this option in conjunction with any application program that supports a

multiple-page document, duplex printing. (Note: The program must be able

to send down two or more separate pages to be printed within the same

document.)

2

Page 1 will be transferred to the front side of the card.

Page 2 will be transferred to the backside of the card.

The Printer Driver will always place all odd numbered pages on the front

side of the card and all even numbered pages on the back side with this

option selected.

Using the Print Both Sides - Split 1 Set of Ribbon Panels

option

Use this option to provide the most economical means of printing a dual-sided card since a

single set of Ribbon Panels will be split to print both the front and backside of a card.

This option becomes active when Print Both Sides is checked.

The Default is active and unchecked except for YMCKK, which is checked.

Step

Procedure

1

Select this option to automatically print full-color on the front of a card and

resin black on the back of a card (using YMCKK Print Ribbons).

If using a YMCKK Ribbon, the front of the card is printed with the YMCK

Panels and the back is printed with the second K Panel.

(Note #1: This option is automatically enabled when a YMCKK Ribbon type

is selected.)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

(Note #2: This option is not available if using a YMCKH Ribbon.)

Using the Print Both Sides - Print Back Image on Front of

Card option

This option becomes active when Print Both Sides is checked. The Default is active and

unchecked.

Step

Procedure

1

Select this option:

If you need to print the first page of a two-page document on the

backside of the card.

OR

If you need to print the resin black on the chip-side of the Smartcard.

The second page of the document will be printed on the front side of the

card.

Using the Dual Sided - Print Back Side Only option

Use this option to print only onto the backside of cards. (Note: The Print Back Side Only

checkbox default is active and unchecked.)

Step

Procedure

1

Select this option to print only onto the backside of preprinted cards that must

have their Magnetic Stripe or smart card chip encoded. (Note: Load the

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

cards in the usual fashion.)

When this option is selected, the Print Both Sides option is

automatically disabled.)

When attempting to print a two-page document (if Print Back Side Only

is selected), the first page of the document will print on the backside of

the card.

The second page of the document will then be printed on the back of a

second card.

Using the Print Quality

Normal print mode (default)

Performance print mode is faster with lower image quality and is most suitable for

minimal color with mostly resin text.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Options Group

The functions under the Options Group are described in this section.

Using the Rotate Front 180 Degrees or Rotate Back 180

Degrees options

Use this option to change the position of the printed image in relation to the set location of a

card's Magnetic Stripe or smart chip.

Step

Procedure

1

Select the Rotate Front 180 Degrees option to rotate the image on the front

of the card by 180 degrees when printed.

OR

Select the Rotate Back 180 Degrees option to rotate the image on the back

of the card by 180 degrees when printed.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Disable Printing option

Use this option to disable the printing capabilities of the Printer while still allowing the Printer to

encode cards. (Note: This option is useful to encode or re-encode preprinted cards without

wasting additional time or printing supplies.)

Step

Procedure

1

Select this option to ensure no print data will be sent to the Printer (while all

encoding instructions will be sent according to how they are configured within

the software).

This option also allows you to laminate ONLY.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Dual Pass and Invert F-Panel Image options

See Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Workbench

procedure in the Fargo Workbench Printer Utility section.

Dual Pass option: This refers to the fact that the fluorescing dye can be applied to a

separate panel of HDP Film. (Note: First, the YMC ink is applied to a panel of HDP Film;

then, the F and possibly K are applied to a separate panel. If this is not done, the fluorescent

ink tends to mix with the YMC colors and lose its fluorescent qualities; it also tends to

become visible.)

It is recommended that the user use the default “Dual Pass” option if the fluorescent image

is used in places where other dye is used or if the “Invert F panel” option is selected.

Invert F-Panel option: This refers to the ability to cause light or white areas of the image to

fluoresce and dark colors to remain dark on the printed card when exposed to a UV light.

(Note: This was requested because the fluorescent dye color is bright when black light is

applied to it. By default, the dark areas of the image will fluoresce on the card and the lighter

or white areas will have no dye applied.)

The User can select the Invert F-Panel option to cause the black in the design to show as

dark on the card. This option is recommended if the user is printing a photo.

Using the Secure Resin Erase

Resin erase feature - eliminates the personal data traceability on used ribbon panels and

lower the risk of identity theft .

The Yellow, Magenta, Cyan and resin (K) panels are printed like normal. However, prior

to transfer the film is reversed to the previously used film panel and the ribbon is

rewound to the beginning of resin (K) panel.

A white noise image is then printed on the resin (K) panel to the used film panel. The film

and ribbon as then backed up again. The white noise image is the printed again but it

begins at a different point of the film from the first pass.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

The end result is the ribbon has almost no resin left on it while the film has the

scrambled image.

Only ribbons with the K panel have this option available in the driver.

Using the Encrypt Job Data

• AES256 encryption - protects the data passed from the computer to the printer .

Using the Use Substitute Panel Data

Only ribbons with the F or I panel have this option available in the driver.

When „Split Mode‟ is selected in the driver AND the Flipper Module is present;

the first page of the document is printed to the front of the card with the YMC ribbon

panel,

the second page is printed on the front of the card with the F ribbon panel ,

the third page is printed on the back with the K ribbon panel.

When „Split Mode‟ is NOT selected AND the Flipper Module is present;

the first page of the document is printed to the front of the card with the YMC ribbon

panel,

the second page is printed on the front of the card with the F ribbon panel ,

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

the third page is printed on the back of the card with the YMC ribbon panel,

the fourth page is printed on the back of the card with the F ribbon panel.

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Using the Image Color tab

Use this tab to adjust color properties.

Step

Procedure

1

Select the Image Color tab to control the Sharpness, Contrast and Gamma of

the printed image, as well as the individual color balance of Yellow, Magenta and

Cyan. See both displays in this section. Proceed to related procedures (provided

below).

Display A – Image Color tab

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Image Quality – Color Matching dropdown

Step

Procedure

1

Select None if color correcting the image for printing has already been done

or if using third party color matching software.

OR

Select System Color Management to allow the Printer Driver to make color

corrections similar to the Algebraic option but through a more complex color

matching algorithm. (Note: This option shifts colors more radically so the

colors in the image will more closely match how they appear on screen.)

Step

Procedure

2

Control the overall darkness and lightness of the dye-sub printed image by

adjusting the Dye-Sub Intensity slide by clicking and dragging the slide's

box.

Move the slide to the left to cause less heat to be used in the printing

process, thus generating a lighter print.

OR

Move the slide to the right to cause more heat to be used, thus

generating a darker print.

(Note: This slide only affects those images printed with dye-sublimation

Ribbon Panels (YMC).)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Step

Procedure

3

Control the amount of heat the Printer uses when printing with the resin black

Panel by adjusting the Resin Heat slide.

Move the slide to the left to cause less heat to be used in the printing

process, causing resin images to be lighter or less saturated.

OR

Move the slide to the right to cause more heat to be used, causing resin

images to be darker or more saturated.

(Note: This control can be helpful for fine-tuning the sharpness of resin text

and bar codes.)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Step

Procedure

4

As needed, return all options to their factory settings by clicking on the

Default button.

Adjusting for the Resin Dither

Select the appropriate dither method according to the type of image to be printed. (Note: This

option only affects those objects printed on the backside of a card with the resin black Panel of

a YMCK YMCKK and YMCKI Print Ribbon. This is only enabled when using at least one K

panel and dual sided enabled, splitting one set of panels.)

Step

Procedure

1

Select Optimized for Graphics when printing lower quality images (e.g.,

clipart, logos, etc.) with resin.

OR

Select Optimized for Photo when printing photo quality images with resin.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Advanced Image Color window

Step

Procedure

1

Click on the Advanced Settings button to bring up the Advanced Image Color

window. See below.

2

For the Image Quality slider bar controls, see below.

Click OK to accept any variance from the default (for this specific slider bar)

and return to the Image Color tab window.

Click Cancel to negate any variance on the slide and return to the Image

Color tab window.

Click on the Default button to clear changes back to the default settings for

this window only.

In addition, here are further instructions:

Sharpness (Default, 0%): Move the slide to the left for (-) or less sharpness.

Move the slide to the right (+) or more sharpness of the printed image. Study

the image (on the right) to determine correct sharpness.

Contrast (Default, 0%): Move the slide to the left for (-) or less contrast.

Move the slide to the right (+) or more contrast of the printed image. Study

the image (on the right) to determine correct contrast.

Gamma (Default, 0%): Move the slide to the left for (-) or less gamma. Move

the slide to the right (+) or more gamma of the printed image. Study the

image (on the right) to determine correct gamma.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Step

Procedure

3

For the Balance slider bar controls, see below.

Click OK to accept any variance from the default (for this specific slider bar)

and return to the Image Color tab window.

Click Cancel to negate any variance on the slide and return to the Image

Color tab window.

Click on the Default button to clear changes back to the default settings for

this window only.

In addition, here are further instructions:

Yellow Balance (Default, 0%): Move the slide to the left for (-) or less yellow

as an individual color. Move the slide to the right (+) or more yellow as an

individual color balance. Study the image (on the right) to determine correct

color yellow balance effect.

Magenta Balance (Default, 0%): Move the slide to the left for (-) or less

magenta as an individual color. Move the slide to the right (+) or more

magenta as an individual color balance. Study the image (on the right) to

determine correct color magenta balance effect.

Cyan Balance (Default, 0%): Move the slide to the left for (-) or less cyan as

an individual color balance. Move the slide to the right (+) or more cyan as an

individual color balance. Study the image (on the right) to determine correct

color cyan balance effect.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Step

Procedure

4

Click on the Default button to clear changes back to the default settings for

this window only and NOT for the Advanced Image Color dialog box

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Image Transfer tab

Use this tab to adjust the Image Position, Transfer Dwell Time and Transfer Temperature.

(Note: The HDP8500 Printing Preferences window has the same Image Color tab functionality

as the HDP8500-LC Printing Preferences window.)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Adjusting the Image Position controls

Use the Image Position controls to position the image on a card (to be adjusted).

Step

Procedure

1

Adjust the Image Position values by clicking on the Vertical and Horizontal

adjustment arrows.

These values ensure that the Cards always remain in the same position

as they travel through the Printer (regardless of image orientation).

The Card Illustration (shown in the Image Position box) will flip and rotate

according to the selection of Portrait, Landscape or Rotate 180 Degrees.

The outline around the illustration will always remain in the same

Landscape orientation.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

The display (below) represents how the printed image will move in relation to the fixed card

position as positive and negative image placement values are entered.

Step

Procedure

2

Follow these instructions:

Use the Vertical adjustment to move the image toward the front of the

Printer if a positive number is entered and toward the rear of the Printer

if a negative number is entered.

OR

Use the Horizontal adjustment to move the image toward the card

output side of the Printer if a positive number is entered and toward the

card input side of the Printer if a negative number is entered.

(Note: The maximum value for the Vertical and Horizontal adjustments is

±100 Pixels (10 Pixels = 0.03 (.8mm).)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Adjusting the Transfer Dwell Time and Temperature

Use the Image Transfer option to control of the Transfer Dwell Time and Transfer

Temperature.

These settings control the speed and temperature at which printed images are transferred

from the HDP Film to the card. These settings may vary depending on the card type.

The Printer Driver automatically optimizes these settings according to the selection made in

the Card Type option.

Changes made to the Dwell Time and temperature settings are saved for the selected Card

Type option (upon exiting the Printer Driver setup in the Printer‟s Control Panel).

Step

Procedure

1

Transfer Dwell Time Sets dwell time for InTM transfer in seconds per inch

Lower limit = 1.0 seconds per inch, Upper limit = 3.0 seconds per inch

UltraCard III - Composite: Default = 2 seconds per inch

UltraCard - PVC: Default = 2.0 seconds per inch

Custom: Default = 2.0 seconds per inch

2

Transfer Temperature Sets temperature for InTM transfer in Celsius Lower

limit = 150.0 Celsius, Upper limit = 210.0 Celsius

UltraCard III - Composite: Default = 2 seconds per inch

UltraCard- PVC: Default = 175.0 Celsius

Custom: Default = 175.0 Celsius

Step

Procedure

3

Return to the factory default settings for the selected Card Type by clicking

on the Default button. If using cards (that differ from the Card Type Glossy-

PVC or Matte-PVC options), select one of the Card Type Custom options.

4

Adjust the dwell time and temperature settings to ensure proper image

transfer. Determine the appropriate settings for the card stock by setting the

Transfer Dwell Time and Transfer Temperature to the default settings.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Print a card.

a. If the HDP Film is not transferring properly, adjust these settings

accordingly.

OR

b. If the Film is transferring properly, perform a final durability test called the

Tape Test.

For instructions on how to do a tape test, see Conducting the Tape

Adhesion Test procedure.

Using the Flattener Settings

Step

Procedure

1

Click the Card Flattener Enable box.

Use the slider to adjust the Temperature, Dwell Time, and Delay OFFSETS.

This will adjust the offset between -20 and 20 in increments of 5.

2

The card flattening routine occurs after the card is transferred.

The card flattener will have adjustable temp and dwell.

Instead of directly setting the flattener temp, the user will be able to select

from a few different offset values from the default speed.

Instead of directly setting the flattener dwell, the user will be able to

select from a few different offset values from the default dwell.

The card flattener will have a 0 to 15 second adjustable delay before the

flattening routine will run after the printing has finished..

The driver will disable the card flattener, if a dual sided job is sent.

3

Use the Default button to reset the Flattener to the default ,- zero, setting.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Default button

Step

Procedure

1

Use the Default button to reset the Transfer Dwell Time and Transfer

Temperature to defaults for current Card Type choice.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Magnetic Encoding tab

Use these options only if the Printer has an optional Stripe Encoding Module installed. (Note:

If no Encoder is detected, the tab is active but all functions are grayed out.)

Step

Procedure

1

Select the Magnetic Encoding tab to display options for controlling the

Magnetic Stripe encoding process. (Note: The following describes these

options and the Printer's magnetic encoding process.)

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Encoding Mode dropdown list

Use the Encoding Mode option to specify which magnetic encoding standard to use.

Category

Description

Magnetic Encoding

options (changing

and modifying)

Change the encoding mode and coercivity setting or modify the ISO

standards for tracks 1, 2 and 3, by correctly modifying these

Magnetic Encoding options.

ISO Encoding

selection (active and

inactive functions)

If you select ISO Encoding, you send down a formatted set of

characters. (Note: This selection activates the track tabs. However,

all functions on the Track tabs are inactive/gray and display ISO

defaults, which are the defaults listed for each track below. The

Shift Data Left check box remains unchecked and inactive.)

Custom Encoding

selection (active and

inactive functions)

If you select Custom Encoding, all options are active. The Default is

ISO Encoding. (Note: The defaults are the same as the ISO

Encoding defaults. However, all functions on the Magnetic Track

Options tabs are active.)

Raw Binary

Encoding selection

(active and inactive

functions)

If you select Raw Binary Encoding, you send down a raw binary

string rather than a formatted set of characters. (Note: The

Coercivity dropdown function is active and the Bit Density,

Character Size, Reverse Bit Order and Add Leading Zeros are also

active and configurable for each track when Raw Binary Encoding

is selected).

Reverse Bit Order is used to reverse the character bits and is used

for the encryption of data in specific programs

Add Leading Zeros is used to add a set number of leading zeros to

the magnetic string in order to move the starting point of the

encoded data in specific programs for encryption of data.

Raw Magnetic Encoding

The User can select Raw Magnetic Encoding from the Driver.

Raw Coercivity

The User can select options for from the Driver. (Low, Medium,

High, Super)

Raw Bit Density

The User can select the Configurable Bit Density option. This option

supports these standard configurable bit densities:

75 Bits Per Inch (BPI)

210 BPI

Raw Bit Density Per Track

The User can select the Configurable Bit Density, Character Size,

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reverse Bit Order and Add Leading Zero options for each individual

magnetic encoding track.

JIS II Encoding

selection (active and

inactive functions)

If you select JIS II Encoding, specific standards are used. (Note:

This selection disables all the Magnetic Track Options tabs. It also

disables the Coercivity dropdown function and Shift Data Left

checkbox option.)

The default Coercivity is 600 Oe.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Selecting the Coercivity/Magnetic Track

Use the ISO option for encoding capability for either high- or low-coercivity cards on tracks 1, 2

and 3 and is the industry's standard mode of magnetic encoding.

Step

Procedure

1

Select the Coercivity option (Oersted) to use the Magnetic Stripe type that

matches the card type.

Super High Coercivity =4000 Oerstad

High Coercivity = 2750Oersted

(Fargo‟s High Coercivity UltraCard IIIs are 2750 Oe)

Medium Coercivity = 600 Oersted

Low Coercivity = 300 Oersted

2

Select the Magnetic Track Selection option to specify which track is to be

configured through the Magnetic Track Options (if the application being used

requires customization of the standard ISO encoding process).

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reviewing the Shift Data Left Function

Use the Shift Data Left option, which applies to all tracks when selected. (Note: When this

option is unchecked, it is the default.)

Step

Procedure

1

Select this option to shift the recorded magnetic data to the left-hand side of

the card's Magnetic Stripe. (Note: This is useful in situations that require

cards to be readable with insert type readers.)

Using the Character Size buttons

Use this option to customize the Character Data Size (Bits per Character) used to encode the

magnetic data on the currently selected track. (Note: This character size includes the parity bit

(if enabled).)

Step

Procedure

1

Select 4 Bits to change the bits per character to 4 BPC.

Select 5 Bits to change the bits per character to 5 BPC. (Note: This is

the default for Tracks 2 and 3).

OR

Select 7 Bits to change the bits per character to 7 BPC. (Note: This is

the default for Track 1).

OR

Select 8 Bits to change the bits per character to 8 BPC.

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Using the ASCII Offset dropdown list

Use this option to customize the Character ASCII Offset used to encode the magnetic data on

the currently selected track. (Note: This character-offset value is subtracted from the ASCII

value of each Magnetic Stripe data character prior to encoding on the track.)

Step

Procedure

1

Select NULL to change the ASCII Offset to NULL.

OR

Select SPACE to change the ASCII Offset to SPACE. (Note: This is

the default for Track 1.)

OR

Select ZERO to change the ASCII Offset to ZERO. (Note: This is the

default for Tracks 2 and 3.)

Using the Bit Density dropdown list

Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the

magnetic data on the currently selected track.

The default ISO Standard selections for this option are as follows:

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Step

Procedure

1

Select 75 BPI to change the bits per inch to 75 BPI. (Note: This is the

default for Track 2.)

OR

Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is

the default for Tracks 1 and 3.)

Using the LRC Generation dropdown list

Use this option to customize the LRC Generation Mode (used to encode the magnetic data on

the currently selected track).

Step

Procedure

1

Select No LRC to change the LRC Generation to none.

OR

Select Even Parity to change the LRC Generation to Even Parity. (Note:

This is the default for all tracks.)

OR

Select Odd Parity to change the LRC Generation to Odd Parity.

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Using the Character Parity Mode dropdown list

Use this option to customize the Encoding Mode (used to encode the magnetic data on the

currently selected track).

Step

Procedure

1

Select No Parity to change the Character Parity to none.

OR

Select Even Parity to change the Character Parity to Even Parity.

OR

Select Odd Parity to change the Character Parity to Odd Parity. (Note:

This is the default for all tracks.)

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Reviewing the ISO Track Locations

The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2

Magnetic Stripe. For track locations, review the display below.

TRACK1 0.110"

TRACK2 0.110"

TRACK3 0.110"

0.130"

0.140"

0.223" 0.353" 0.493"

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Sending the Track Information

Magnetic track data is sent in the form of text strings from the application software to the Printer

Driver.

In order for the Printer Driver to differentiate between Magnetic Track data and the rest of

the printable objects, specific characters must be added to the magnetic data to be

encoded.

These specify the data that is to be encoded, the tracks to encode and mark the start and

stop of the data string.

In some cases, these specific characters are automatically added to the string of track data

by ID software applications.

In most cases, the User must carefully add these characters to the string of Magnetic Track

data. If these characters are not added to the track data, the text intended for the Magnetic

Track will appear as printed text on the card.

To avoid this, track information must be entered as described below.

Step

Procedure

1

When entering track data, the ~ (tilde) character is entered first, followed by

the track number (1, 2 or 3) on which the data should encode. This is

followed by the data to be encoded.

The first character of this data string must be the track's specific Start

Sentinel (SS) and the last character must be the specific End Sentinel

(ES).

The characters or data in between the SS and ES can include all of the

valid characters specific to each track.

The number of these characters, however, is limited by each track's

maximum character capacity.

When segmenting track data, the appropriate Field Separator (FS) must

be used. The table below shows the SS, ES, FS and the valid characters

defined for each track.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reviewing the Sample String

Track 1: ~1%JULIEANDERSON^1234567890?

Track 2: ~2;1234567890987654321?

Track 3: ~3;1234567890987654321?

Track

Start

Sentinel

End

Sentinel

Field

Separator

Valid Characters

Maximum

Number of

Characters

Track 1

%

?

^

ASCII 32-95

(See the table below.)

78

Track 2

;

?

=

ASCII 48-63

(See the table below.)

39

Track 3

;

?

=

ASCII 48-63

(See the table below.)

106

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Reviewing the ASCII Code and Character Table

ASCII Code

Character

ASCII Code

Character

ASCII Code

Character

32

space

56

8

80

P

33

!

57

9

81

Q

34

58

:

82

R

35

#

59

;

83

S

36

$

60

<

84

T

37

%

61

=

85

U

38

and

62

>

86

V

39

'

63

?

87

W

40

(

64

@

88

X

41

)

65

A

89

Y

42

*

66

B

90

Z

43

+

67

C

91

[

44

'

68

D

92

\

45

-

69

E

93

]

46

.

70

F

94

^

47

/

71

G

95

_

48

0

72

H

49

1

73

I

50

2

74

J

51

3

75

K

52

4

76

L

53

5

77

M

54

6

78

N

55

7

79

O

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Using the Default button

Step

Procedure

1

Use the Default button to reset defaults for the current Track tab only. See

below.

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Using the Lamination tab

Use this option to control specific Printer functions. These options allow you to control the

Printer's Lamination process. (Note: When no Laminator is detected, the Lamination tab is

active but all functions are grayed out.)

Important! FARGO Card Printers require highly specialized overlaminates to function properly.

To maximize Printer life, reliability, printed card quality and durability, you must use only

FARGO Certified Supplies. For this reason, the FARGO warranty is void, where not prohibited

by law, if you use non-FARGO Certified Supplies. To order additional materials, please contact

an authorized reseller.

Term

Description

Thermal Transfer

Film and PolyGuard

Overlaminates

The Card Lamination Module will accept either a Thermal

Transfer overlaminate or a PolyGuard™.

Thermal Transfer Film: The Thermal Transfer Film overlaminate

is a relatively thin material which Covers a card Edge-to-Edge and

provides a medium level of card durability and security.)

PolyGuard Overlaminate: PolyGuard is a much thicker material

which does not Cover Edge-to-Edge, but provides an extremely

high level of card durability and security.

(Note: PolyGuard is available in either a 1.0 or .6 mil thickness

and should always be used for those applications requiring the

highest degree of card durability and security. Available in clear or

holographic patch)

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Selecting the Lamination Position

Step

Procedure

1

Use the Lamination Position control to adjust the horizontal position of

the PolyGuard Overlaminate. (Note: This control functions in the same

manner as the Image Position controls, except only the horizontal position

of the overlaminate requires adjustment.)

To adjust the Lamination position, click on the Horizontal adjustment

arrows.

To move the overlaminate more toward the card output side of the

Printer, enter a positive number.

To move the overlaminate more toward the card input side of the

Printer, enter a negative number. (Note: The adjustment arrows point

in the direction the patch will move on the card. The maximum value for

the Horizontal adjustment is ±100 Pixels (10 Pixels = about .03/.8mm)

The default is 0.)

Adjusting the Lamination Speed - Transfer Dwell Time

Step

Procedure

1

Adjust the Transfer Dwell Time to control the Lamination Dwell Time or

through-put speed of a card in seconds per inch and the Lamination

Temperature.

Default = 2.0 seconds per inch

Upper Limit = 5.5 seconds per inch

Lower Limit = 0.8 seconds per inch

Selecting the Lamination Side dropdown menu

Step

Procedure

1

a. Select the No Lamination option if you do not want to use the Printer's

built-in Laminator.

b. Select Laminate Front Side, Laminate Back Side, Laminate Both

Sides or Laminate Opposite Sides to specify the side(s) of the card to

laminate.

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Selecting the Lamination Type

Step

Procedure

1

Select one of the Lamination Type options, according to which type of

Lamination media is currently installed. Two types of overlaminates are

supported by the Driver: Film Lamination and PolyGuard Lamination.

Custom versions of each type are also available.

Select the Clear Film Lamination option if the Thermal Transfer Film

Overlaminate type is installed in the Lamination Module.

Select the 0.6 PolyGuard Lamination option or 1.0 PolyGuard

Lamination option for either patch thickness. (Note: These require

different heat settings and Lamination speeds. Select the appropriate

option according to the thickness of the PolyGuard material you are

using.)

Select Registered Film Lamination if you have a registered thermal

transfer film.

PolyGuard Alternating Patch and Holographic Film Lamination

are options.

2

Click on the Default button to return the Transfer Dwell Time and

Transfer Temperature to the Default settings for the Lamination Type

(being used).

3

Use the checkbox for auto detection of the consumables, which are the

Ribbon and, Film. See below.

In the Firmware, the values (representing the installed Ribbon,

installed Transfer Film) are updated on initialization (including each

time the cover is closed).

The Firmware compares the Ribbon and, Film values in the PRN file

to the values (it holds regarding the currently installed consumables).

If the values do not match, the LCD displays Wrong Laminate Error.

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Using the K Panel Resin tab

Use this tab to adjust the Card Size, the Direction the Card Travels through the Printer, the Print

All Black with K Panel (options) and the Defined Areas. Use this tab to control where the resin

black (K) Panel of a full-color Ribbon is printed. (Note: When Disable Printing under the Device

Options tab is selected, this tab will be active while all functions will be grayed out.)

If printing with a Ribbon type that does not have a K Panel, such as the YMC Ribbon type,

all K Panel Resin options will be grayed out. Resin black text is desirable due to its sharp,

saturated color and resin black barcodes are required to ensure readability when scanned

by an infrared barcode reader. (Note: The Printer Driver will automatically print all TrueType

black text and TrueType barcodes only with the resin black (K) Panel of the Print Ribbon by

default.)

If printing black text or barcodes that are not TrueType fonts or black graphics, select one of

the three options listed under Print All Black with K Panel (see the next page). (Note: The

Printer Driver will print areas of the image where it finds black coloring with the Print

Ribbon's resin black (K) Panel as specified by each of the following options.)

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Using the Click and Drag capability

Click and drag the corners and the sides of an area to change size and location of area.

The Horizontal, Vertical size and X, Y coordinates update accordingly.

Click and drag the area to change the location.

The X, Y coordinates update accordingly.

Selecting “inches or mm” radio button

Select from the inches or mm radio button to change the measurement type. (Note: This is

similar to the choice on the Card tab.)

The inches radio button displays the area size and the location in inches.

The mm radio button displays the area size and the location in mm.

Using the Add and Delete buttons

Step

Procedure

1

Use the Add button for these capabilities:

Add an area default sized to .2 (.2 at location “0” with focus on the added

area).

Add multiple areas in the same location with the same affect (as if there

were only one area). (Note: Intersecting/overlapping areas do not

cancel each other out; instead, they act as one area.)

2

Using the Delete button to delete the area with focus from the graphic.

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Selecting the Full Card

Step

Procedure

1

Select the Full Card option to print the resin black (K) Panel for all black

found within all areas of the image, as shown below.

The Card image becomes fully black.

The resin prints anywhere for black.

The Add and Delete buttons become inactive and are grayed out.

The Defined Area object size and location scroll controls become inactive

and are grayed out.

The inches and mm dials become inactive and are grayed out.

Selecting the Defined Area and Undefined Area

Step

Procedure

1

Select the Defined Area(s) option to print the resin black (K) Panel for all

black found only in an area or areas defined, as shown below.

The card image becomes white with the grid and one area (available for

the User to start with).

The defined areas print black with resin.

It is through this card grid that up to five areas can be defined.

When the card grid is first activated, then a small black square will

appear at its default size of .2 x .2 (5mm x 5mm) and at its default

location in the lower left-hand corner (0,0). (Note: This square

represents the first defined area.)

2

Select the Undefined Area(s) option to print the resin black (K) Panel for all

black found only in the space outside the areas defined, as shown below.

The card image becomes black with the grid and one area (available for

the User to start with).

The defined area does not print black with resin.

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Selecting the Print YMC under the K and Print K Only options

Step

Procedure

1

Use the Defined Area function.

a. Define another area by clicking on the Defined Area. (Note: Another .2

x .2 (5mm x 5mm) area will appear in the lower left-hand corner. This is

the location in which all newly defined areas will first appear. Up to 5

areas can be defined.)

b. Delete an area by selecting the area and clicking on the Delete button.

(Note: If all areas are deleted, the K Panel Resin options will

automatically be deselected.)

2

Select the Print YMC Under K option to print all black in the designated

Defined/Undefined areas with the Yellow (Y), Magenta (M) and Cyan (C)

Ribbon Panels directly beneath the resin black (K) Panel. (Note: Select this

option if printing resin black text or barcodes onto a colored background to

provide a more gradual transition between the two.)

OR

Select the Print K Only option to print all black in the designated

Defined/Undefined areas only with the resin black (K) Panel or to print resin

black onto a white background to maximize the sharpness of printed text and

barcodes.

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Using the Printer Supplies tab

Use the options on this tab to view information about the Ribbon, HDP Film, Laminate

(Cartridge 1) and Laminate (Cartridge 2) installed in the Printer. (Note: The gauges are

horizontal.)

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Reviewing Information on the Supplies tab

Here are the guidelines for automatic positioning on the Supplies tab.

Step

Procedure

1

Use this tab to determine the following information (see below):

Ribbon Level: Type, Reorder Number and Gauge Indicator.

HDP Film Level: Type, Reorder Number and Gauge Indicator.

Lamination - Cartridge 1 Level: Type, Reorder Number and Gauge

Indicator. (Note: This is visible only when the Laminate – Cartridge 1

is detected.)

Lamination – Cartridge 2 Level: Type, Reorder Number and Gauge

Indicator. (Note: This is visible only when the Laminate – Cartridge 2

is detected.)

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Section 5: Accessing the Toolbox

Select Toolbox to access the Driver Toolbox window and its tabs, as shown throughout this

section.

OK button: Closes the dialog box and saves the Driver configuration changes since the Driver

dialog box has been opened.

Cancel button: Closes the dialog box and cancels the Toolbox changes since the Driver dialog

box has been opened.

Help button: Launches Help specific to the active tab.

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Selecting the Configuration tab

Step

Procedure

1

Select the Configuration tab.

Under Printer Features, select features by clicking on a check box or by

clicking on the Auto Select button. See instructions provided under that

heading.

Under Event Monitoring, select events to be monitored. (Note: The

Driver will notify or prompt the User when the selected events occur.)

Under Set Language for Printer LCD Display, select a language.

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Using the Optional Printer Features Group Box

The Default setting is checked.

If checked, upon Configuration tab activation, the Driver retrieves the installed Printer

features information from the Firmware and automatically checks the appropriate check

boxes for Dual Sided, Lamination and Magnetic Encoder.

If checked, the Dual Sided, Laminator, and Magnetic Encoder checkboxes are read only.

If checked and no Printer is found or bi-directional capabilities are disabled or unavailable,

the error message (shown below) is displayed.

If unchecked or cleared, feature check boxes become active and can be manually set.

If the Driver is reinstalled, it resets to the default of checked.

Using the Event Monitoring Group Box

This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and Film).

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The default setting is checked. If checked, the Ribbon Low message box is displayed with

every print job when Printer reports low Ribbon to the Driver.

Do not show this message again: The check box allows the User to suppress message per

Driver instance. Default = unchecked.

The Clean Printer, Error Status, and Password Prompt message will be displayed if these boxes

are checked.

Reviewing the Ribbon Low message

The default setting is checked.

If checked, Ribbon Low message box is displayed with every print job when Printer reports low

Ribbon to the Driver.

Do not show this message again. The check box allows the User to suppress message per

Driver instance. Default = unchecked.

Reviewing the Laminate Low Message

The default setting is checked.

If checked, Lamination Low message box is displayed with every print job when Printer reports

low Laminate to the Driver.

Do not show this message again. The check box allows User to suppress message per Driver

instance. Default = unchecked.

Using the Film Low message

The default setting is checked.

If checked, Film Low message box is displayed with every print job when Printer reports low

Ribbon to the Driver.

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Do not show this message again. The check box allows the User to suppress message per

Driver instance. Default = unchecked.

Selecting the LCD Display Language

The LCD Display Language can be chosen or changed from the Driver Toolbox Configuration

tab or directly from the LCD Display.

The last language chosen from any of these methods is the active language for the LCD.

English is the default.

Languages (available in drop down list) are the languages available in the language set

(currently resident in the Firmware).

Using the Printer LCD Display to set the language

Select the Folder icon Select the Settings icon

Use the arrow to select the language.

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Using the Driver to set the language

Select the Toolbox option

Select the Configuration Tab

Select the Printer LCD Display language

Click OK

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Selecting the Calibrate Laminator tab

The Calibrate Laminator tab is active when the Laminator is automatically detected or when the

Laminator is manually checked (as a Printer Feature on the Configuration tab).

 Calibrate button: Sends calibrate Laminator command to Printer. Follow the

instruction on the page for setting up the Printer.

 Lamination Module must be warm before sending Calibration option. If not an error will

occur and will trigger the laminator to warm up . Retry the calibration again after

several minutes.

Step

Procedure

Option

1

Select the Calibrate Laminator tab.

a. Remove the Laminate Cartridge

b. Ensure the Laminator Cover is closed.

c. Click on the Calibrate button.

d. Click on the OK button to close the screen.

e. If successful the printer‟s LCD will reset to ready.

Option

2

NOTE: Calibration of the Ribbon, Film, and Lamination may also be

performed from the DISPLAY ICON.

a. Remove the Laminate Cartridge

b. Ensure the Laminator Cover is closed.

c. Select Lam Calibrate option from the Display.

d. If successful the printer‟s LCD will reset to ready.

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Selecting the Calibrate Film tab

Calibrate button: Sends calibrate film command to Printer. Follow the instruction on the

page for setting up the Printer.

Step

Procedure

Option1

Select the Calibrate Film tab.

a. Leave the Film Cartridge installed.

b. Close the Printer Cover.

c. Click on the Calibrate button.

f. Click on the OK button to close the screen.

d. If successful the printer‟s LCD will reset to ready.

Option2

NOTE: Calibration of the Ribbon, Film, and Lamination may also be

performed from the DISPLAY ICON.

a. Leave the Film Cartridge installed

b. Close the Printer‟s Cover.

c. Select Film Calibrate option from the Display.

d. If successful the printer‟s LCD will reset to ready.

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Selecting the Calibrate Ribbon tab

Calibrate button: Sends the Calibrate Ribbon Command to Printer. Follow the instructions

below to set up the Printer.

Step

Procedure

Option

1

Select the Calibrate Ribbon tab.

e. Leave the Ribbon Cartridge installed

a. Close the Printer Cover.

b. Click on the Calibrate button.

c. Click on the OK button to close the screen.

d. If successful the printer‟s LCD will reset to ready.

Option

2

NOTE: Calibration of the Ribbon, Film, and Lamination may also be

performed from the DISPLAY ICON.

f. Leave the Ribbon Cartridge installed

a. Close the Printer Cover.

b. Select Ribbon Calibrate option from the Display.

c. If successful the printer‟s LCD will reset to ready

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Selecting the Clean Printer tab

The button for the Clean Printer tab is described below.

Clean Button: Launches cleaning routine. Follow the instruction on the page for setting up

the Printer.

Help button: Launches help that is specific to this tab.

Use the CR80 size cleaning card. Part Number: 085974

Step

Procedure

Option 1

Using the Printer Driver option

Set up the Printer and click the Clean Printer tab.

a. Remove the Card, Film and Laminate Cartridges and close the covers.

b. Remove the paper back from both sides of the Cleaning Card. (Note: DO

NOT remove the left liner if a Magnetic Encoding Module is installed in your

printer.)

c. Insert the Cleaning Card into the Card Hopper 2.

d. Click on the Clean button.

e. Guide the Cleaning Card into the Printer as needed.

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f. When the Cleaning routine is complete, the Cleaning Card will exit the

Printer.

g. Reinstall the Card, Film and Laminate Cartridges.

The Cleaning routine will begin after all current print jobs have completed.

Option 2

Using the LCD Display option

Set up the printer as in option 1.

From the HOME Menu

Select the MENU SETUP icon

Select the TOOLS icon

Select the CLEAN PRINTER option

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Selecting the Advanced Settings tab

Use the Advanced Settings tab for adjusting the internal Printer settings, which are customized

for every Printer at the factory and saved directly within the Printer's memory. (Note: You can

select the Restore Defaults to restore the internal default settings.)

These change values for Firmware settings. See below.

Setting Column: Displays label for setting

Default Column: Displays default value for setting

Current Column: Displays current value for setting

Change the value by clicking on the value to activate spin control or type.

Apply Button: Applies changed values.

Restore Defaults Button: Restores default values.

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Setting the Printhead Resistance

This is factory set. If the main board or the Printhead is replaced then adjust this number.

Locate the Printhead Setting Number on the bottom of the Printhead.

The number reads R=XXXX.

Using the Print LOF (Left of Form) Option

Follow this instruction.

Step

Procedure

1

Print the Alignment Card Self-test.

2

Adjust the Print LOF up or down until the border of the LOF Zero Line is

showing on the edge of the card as shown below.

3

a. Measure the density square, as shown below.

b. Adjust the image density to 65% ± 1%.

Note – the 500 Series Densitometer is to be used for this measurement.

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Using the Image Darkness Option

Use this option to set the overall darkness of the printed image by increasing or decreasing the

amount of heat used by the Printhead when printing.

Step

Procedure

1

Lighten the printed image by clicking the down arrow to enter a negative

value and decrease the amount of Printhead heat.

OR

Darken the image by clicking the up arrow to enter a positive value and

increase the amount of Printhead heat.

IMPORTANT: If the value is set too high, the Ribbon may jam or even

break.

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Using the Print TOF (Top of Form) Option

Follow these instructions:

Step

Procedure

1

Print the alignment card self-test (The front edge should look like figure below).

2

Adjust the Print TOF until the green border is eliminated and the entire

Transfer Alignment Block is shown in the center of the card. Note – due to

variation in roller alignment, the green border may appear at a slight angle on

the top of the card.

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Using the Mag Top of Form Option

Use this option only if the Printer has a built-in Magnetic Stripe Encoder.

If so, use this option to shift the starting point of where the Printer will begin encoding the

magnetic track data on a card's Magnetic Stripe.

When adjusting this value, keep in mind that a card and its Magnetic Stripe will always

remain in the same relative position as the card travels through the Printer.

The diagram (below) represents:

How the magnetic data will move in relation to the fixed position of a card's Magnetic Stripe

as a “positive” or “negative” Magnetic Offset value is entered.

For this diagram, assume that the card is transparent and the card's Magnetic stripe can be

seen through the top or front side of the card.

Step

Procedure

1

Enter a negative value to move the start of the magnetic data more toward

the leading edge of the card or the card output side of the Printer.

OR

Enter a positive value to move the start of the magnetic data toward the

trailing edge of the card or the card input side of the Printer.

Magnetic Data Direction: The arrows on these buttons indicate the

direction the magnetic data will move on the card's Magnetic Stripe.

Maximum Adjustment Range: The maximum adjustment range is ±

99. As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind

when adjusting this option to avoid over-adjusting.)

IMPORTANT: If the negative value is set too high, the Printer may start

encoding before the card's Magnetic Stripe reaches the encoding head.

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Using the Transfer TOF (Top of Form) Option

Follow this instruction.

Step

Procedure

1

Print the Alignment Card Self-test.

2

Adjust the Transfer TOF until the TOF Zero Line is located on the edge of the

card as shown below.

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Using the Transfer EOF (End of Form) Option

Follow this instruction.

Step

Procedure

1

Print the Alignment Card Self-test.

2

Setting the EOF positive (i.e. to a + number) will cause the image length to

SHORTEN

Setting the EOF negative (i.e. to a – number) will cause the image length to

GROW.

Using the Transfer Temp Offset Option

This option adds an offset to the temp the printer is reading from the transfer roller. (Note: This

setting should be used only to make the temp of the transfer roller and the goal on LCD match.)

Use the slider on “Image Transfer” tab to make adjustment for card stock. (Note: A “-”

Adjustment will increase the actual temp of roller.)

Danger: The Printer‟s Transfer Roller can reach temperatures exceeding 350 degree F

(175 C). Use extreme caution when operating the Transfer Roller. Never touch the Transfer

Roller unless the Printer Power has been turned off for at least 20 minutes.

Type

Description

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Controls

Both the Printer itself and the Printer‟s software Driver control the

built-in Transfer Roller.

Temperature

Adjustment

To change the temperature of the Transfer Roller, adjust its

temperature through the Image Transfer Tab within the Printer Driver

setup window.

Once adjusted, the new temperature settings will be sent down with

the next print job along with the rest of the Printer Driver information.

New

Temperature

Setting

Before printing begins, the Transfer Roller will automatically adjust

itself to the new temperature setting. (Note: This new temperature

setting will remain programmed within the Printer until it is once again

changed within the Printer Driver or until the Printer is turned OFF.)

Whenever the Printer is turned OFF, the Transfer Roller will

automatically reset itself and return to its default temperature the next

time the Printer is turned ON.

Disconnect the Printer's power supply. (Technician Note: Cycling

the Printer‟s power supply serves to reset the Transfer Roller to its

default temperature. The temperature setting within the Printer Driver,

however, will stay the same until it is changed.)

Using the Encoder Flip Angle Option

Use the Encoder Flip Angle option to fine tune the position of the Flipper. (Note: This is done

in relation to the Printer's built-in Encoder if your Printer is equipped with this option.)

Using the Print Flip Angle Option

Use the Print Flip Angle option to set the position of the Flipper so it is level with the card path

after a flip operation.

Using the Ribbon Print Take-up Tension Option

This procedure controls the tension of the color Ribbon during printing.

Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card. (Note: Adjustments

moderately change the image length.)

Using the Ribbon Print Supply Tension Option

This procedure controls the tension of the color Ribbon during printing. Adjust the Ribbon

tension if the Ribbon wrinkle is appearing on the card. (Note: Adjustments moderately change

the image length. “+” Adjustments can eliminate some cases of wrinkle.)

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Using the Film Print Take-up Tension Option

IMPORTANT: The Film Drive sets the baseline for the Film Tension and should not be

adjusted by the reseller or the end User.

Adjustments moderately change the image length.)

Using the Resin Heat Adjust Option

Use this adjustment for Black resin text and barcodes appear faded or too light/dark.

Using the Sleep Time Option

This setting adjusts the time until printer stops energizing the transfer roller conserve energy. A

setting of “0” will disable. (Note: The counter for this setting starts after Standby Time has

elapsed.)

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Using the Blush Point Option

The blush point is compensation during printing:

There is no dye transfer.

There is no a light gray line on a portion of the card.

It should be white.

Using the LCD Contrast Option

Use this setting to adjust the brightness of the LCD panel.

Using the Film Supply Transfer Tension Option

Adjustments significantly change image length. Only small adjustments recommended because

of sensitivity. (Note: Adjustments affect flash and smudge.)

Using the Film Take-up Transfer Tension Option

“-” Adjustments can cause card jams. (Note: “+” Adjustments can help stop jamming.

Adjustments affect flash and smudge.)

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Using the Film Print Supply Tension Option

IMPORTANT: The Film Drive sets the baseline for the Film Tension and should not be

adjusted by the reseller or the end User.

Adjustments moderately change the image length.)

Using the Cleaning rate Option

The message to clean the printer uses a defaulted number of passes of 3000 and to change this

click up or down one number per one card.

Using the Film Print Cooling Level Option

This controls the speed of the transfer roller cooling fan during the printing process.

This setting should normally be off, but can be turned on to help with splotchy color areas on the

image. Too high fan speed can cause smudge.

Using the Film Transfer Cooling Level Option

This controls the default speed of the cooling fan for the transfer process.

Adjusts fan speeds and on times during transferring. This setting affects both flash and smudge.

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Using the EAT Disable Option

This is and ON or OFF switch. 0 is off and 1 is on. This will tell the printer to keep track of the

environmental temperature and compensate for it.

“Environmentally Adaptive Transfer” automatically adjusts the transfer temp based on the

ambient air conditions within the printer. Will increase or decrease the transfer roller temp by as

much as 20C in extreme conditions.

This mode defaults to on and a setting of “1” will disable.

Using the Enable Ribbon Wrinkle Compensation Option

This is an on or off switch. When this enabled it will turn on extra pixels on the printhead to help

with ribbon wrinkle during the print process.

Using the Standby Time Option

This option changes the time used when the printer enters standby mode.

Using the BEEP disable Option

This setting will disable the beep the printer generates after an EE settings gets updated.

Using the I Panel Heat Offset Option

This option adjusts the heat used during the removal of unwanted HDP Film. Use minimal

adjustments, or print ribbon and HDP Film breaks may occur.

Using the Holo Transfer Offset Option

This option changes the Hologram Overlamiate Offset for placement parameters.

Using the Standby Temp Option

This option changes the temperature used when the printer is in standby mode.

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Using the Mag Hi-Co Voltage Offset Option

This option changes the voltage going the magnetic head.

This is factory set and should not be changed unless directed by a technician.

Using the Mag Lo-Co Voltage Offset Option

This option changes the voltage going the magnetic head.

This is factory set and should not be changed unless directed by a technician.

Using the Mag Flipper Angle Offset Option

This option changes the angle of the Flipper Table. Increasing the flipper angle will rotate the

flipper table clockwise. This is factory set and should not be changed unless directed by a

technician.

Using the Fluorescent (F) Panel Heat Offset

This setting adjusts how dark or light the fluorescent panel is printed. It has a range of +/- 20.

Using the Lamination End of Form Option

This option changes head lift at end of card

Using the Lamination Temp Offset Option

This option changes Lamination Roller temperature.

Using the Lamination Bottom Takeup Option

This option changes tension of Laminate roll 1.

Using the Lamination Top Takeup Option

This option changes tension of Laminate rolls 2 (if equipped)

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Using the Lamination Card Backup Option

This option changes distance card backs up after lam pressure is first applied

Using the Lamination Card Length Option

This option dictates length of card (should not be adjusted)

Using the Lamination Fan Speed Option

This option adjust the fan speed level 0 - 100%, 1 - 75%, 2 - 50%, 3 - 25% (replicate printer fan

speed control)

Using the Lamination Peel Off Delay Option

This option adjust the delay between lamination stage and peel off stage.

Reviewing the No Printer Connected error message

If there is no Printer connected or if the Driver is unable to communicate with the Printer, the

following error will be displayed and the grid will be blank.

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Warming Time Delay

The setting adjusts how much additional time (in minutes) the printer will wait after the

transfer roller reaches temperature before beginning transfer. It has a range of 0 to 20.

Power On Ribbon Film Skip

This setting enables power up ribbon/film savings. When enabled the ribbon and film will

not skip to a new set of panels after a power up. Cover open/close behavior is unaffected, so

upon a cover close the ribbon and film will skip a set of panels.. 0 – disabled/1- enabled.

Flipper Reject Angle

This setting adjusts the flipper angle when trying to place a card in the reject hopper. It has a

range of +/-20. This setting should not be needed.

Input Hopper Home Offset

This setting adjusts the position of the shuttle when it‟s in the home position. It has a

range of 0 to 30. The larger then number the closer to the front of the printer the shuttle will be

placed. The printer must be rebooted for this setting to take effect.

Input Hopper Mag Offset

This setting adjusts the position of the shuttle when it‟s in the mag position. It has a

range of -20 to 20. The larger then number the closer to the front of the printer the shuttle will be

placed. The printer must be rebooted for this setting to take effect.

Transfer Image Length

This setting adjusts the length of the image on the card during transfer. It has a range of

-10 to +10. The larger the number, the longer the image.

Transfer Cooling Delay

This setting adjusts the delay (in seconds) before transferring the second side of the

card. It has a range of 0 to 180. The larger the number, the longer the delay in seconds..

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Ribbon Factory Take-up

This setting corrects for motor speed variation of the ribbon take-up motor. It has a range

of -20 to +20. The larger the value the faster the motor will go. This is a factory setting, the user

should never adjust this.

Ribbon Factory Supply

This setting corrects for motor speed variation of the ribbon supply motor. It has a range

of -20 to +20. The larger the value the faster the motor will go. This is a factory setting, the user

should never adjust this.

Film Factory Take-up

This setting corrects for motor speed variation of the film take-up motor. It has a range of

-20 to +20. The larger the value the faster the motor will go. This is a factory setting, the user

should never adjust this.

Film Factory Supply

This setting corrects for motor speed variation of the film takeup motor. It has a range of

-20 to +20. The larger the value the faster the motor will go. This is a factory setting, the user

should never adjust this.

Reviewing the Value outside the Range error message

If typing a value outside the range, an error message will display specific to the setting when

leaving the spin control to click any other spin control, button or tab.

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Section 6: Fluorescent Panel Usage

YMCFK Ribbon for HDP8500 is an economical way to add a fully customizable, incremental

level of security to your photo identification cards. This process allows the user to configure the

data that is printed with the fluorescent panel of an YMCFK Ribbon. (Note: Any software

program may be used to print the special florescent panel of the Ribbon to a card once the

driver and Workbench are set up correctly.)

These Ribbons contain a yellow (Y), magenta (M), cyan (C), and resin black (K) panels to

create a full color over-the-edge printing identification card. In addition, the Ribbon contains a

dye-based fluorescing panel (F) which will allow you to print a standard or one-to-one

personalized grayscale fluorescing image that is completely invisible until exposed to

ultraviolet light.

There are two (2) methods used to accomplish the creation of a custom fluorescent image when

using the YMCFK Ribbon for the HDP8500.

The first method (described below) uses the Fargo Workbench Printer Utility to create a

static image that will be applied automatically to each card sent to the printer.

The second method (described later in this document) allows the creation of the fluorescent

panel image directly from the badge application software. (Note: This enables the user to

print a unique fluorescent image, such as the card holder‟s picture, on each card.)

Configuring Fluorescent Data (F-Panel for YMCFK

Ribbon) using the Workbench

Step

Procedure

1

From the Driver Printing Preferences, click on Diagnostics to bring up the

Fargo Workbench Printer Utility.

2

a. Click the Print Security applet group and select the Security Imaging

applet.

b. Check the Enable Secure Imaging Checkbox. (Note: The option for both

front and back are set up the same way.)

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Step

Procedure

3

a. Click on the Secure ID box on the left.

b. Click and drag a box onto the Template.

c. Move and size as needed.

Step

Procedure

4

On the Template, right click on the Secure ID box for the options.

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Step

Procedure

5

a. Click on the Logo box on the left.

b. Click and drag a box onto the Template.

c. Move and size (as needed) by grabbing the corner of the box.

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Step

Procedure

6

On the Template right click on the Logo box for the options shown below.

7

Select Logo File.

Find the source of the Logo to place on the card. (Note: Fit to Frame will

size the image to fit the box. Once this is set up, this logo will print from the

software program. This is set up in the background.)

Step

Procedure

8

a. Click on the Text box on the left.

b. Click and drag a box onto the Template.

c. Move and size as needed.

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Step

Procedure

9

On the Template, right click on the Text box for the options shown below.

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Step

Procedure

10

Follow the same instruction as above for the back side of the card.

11

a. Save this template using the Save tab.

b. Close the Workbench. (Note: Any Software program file printed with the

YMCFK ribbon installed into the printer will print this design with the F

panel of the ribbon. It will print the same file each time unless you recreate

a new template.)

Step

Procedure

12

Set the ribbon for YMCFK in the Printing Preferences. (Note: The Auto

Detect button may also be used. The F panel ribbon must be installed for this

process to work.)

13

Check Dual Pass if you would like to print the F panel on a separate panel of

HDP film from the YMC image. (Note: It is recommended that the user use

the default “Dual Pass” option if the fluorescent image is used in places where

other dye is used or any time the “Invert F panel Image” option is selected)

14

Check Invert F-Panel Image to create a negative of the fluorescent image.

(Note: This may improve the look of the person‟s image if used for the Logo.)

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Configuring Fluorescent Data (F-Panel for YMCFK

Ribbon) using the Application

This process creates a fluorescent image on your card using a simple text string command in

your badge application.

Step

Procedure

1

Creating Fluorescent Text: Create a new text box in your badge application.

2

Type the TEXT that you want to appear as fluorescent and put a ~T before the

start of the text with no space after the ~T.

The text will start on the card where the ~T begins. (see Display A below)

3

Creating a Fluorescent Image: In a separate drawing program, create the

image that you wish to fluoresce. (See Display C below)

4

Create the IMAGE in the actual size that you want it to appear on the card, and

save it as a "Grayscale" or "1 - bit" bmp file on the root c:\ directory.

Do not put spaces in the file name.

5

Create a new text box in your badge application, and type ~I followed by the

address of your image (see Display A below).

The top left of your image will start at the top left of your text box.

6

Set up the printer driver preferences. Refer to Step 8-10 below

7

Printer will print the fluorescent BMP IMAGE at the ~I position on the card.

Printer will print the fluorescent TEXT at the ~T position on the card.

(See Display B below)

Display A Display B

Card as seen in badge application Card as Printed

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Step

Procedure

8

Set the ribbon for YMCFK in the Printing Preferences. (Note: The Auto

Detect button may also be used.)

9

Check Dual Pass if you would like to print the F panel on a separate panel of

HDP film from the YMC image. (Note: It is recommended that the user use

the default “Dual Pass” option if the fluorescent image is used in places where

other dye is used or any time the “Invert F panel Image” option is selected)

10

Check Invert F-Panel Image to create a negative of the fluorescent image.

(Note: This may improve the look of the person‟s image if used for the Logo.)

Display C:

BMP Image located at c:\globe.bmp

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Section 7: Inhibit Panel Usage

You can use the Inhibit Panel (I designation under YMCKI) to define areas on the surface of the

card, in order to prevent the transfer of film to the card surface. Examples of where the I Panel

has potential use are to ensure that signature panels, security holograms or pre-printed

graphics are not covered or obscured by print images or transfer film.

When Active: This feature is active when using YMCKI Ribbons.

Application Usage: An application which supports the use of text based objects is used to

access and work with the Inhibit Panel.

Using Inhibit Panel (via the Fargo Workbench Printer

Utility)

You can use the Fargo Workbench Printer Utility to generate an Inhibit Panel Layout. (Note:

This utility allows the operator to add a rectangular area(s) that define which areas are to be

inhibited.)

Inhibit Panel Placement: Each print job (generated from that individual client workstation)

will generate the instructions within the print job that place the corresponding area(s) on the

I-panel.

Operating Systems: This method works on all applications generating print jobs to the

HDP5000 under all operating systems. (Note: This is regardless of whether the printer

(being used) is a shared instance from another workstation or an instance local to that

particular workstation.)

Follow these instructions:

To create an inhibit area using the Fargo Workbench Printer Utility, see Using the Inhibit

Panel Layout Applet in the Help file associated with the specific application.

To open the Fargo Workbench Printer Utility, select (on your desktop)

Start > Programs > Fargo > Fargo Workbench Printer Utility > Fargo Workbench

Please verify that you have the latest version of the Workbench installed. The latest version

is located on www.hidglobal.com

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Step

Procedure

1

Create the Inhibit Panel Layout within the Workbench Printer Utility.

2

Save the file. Failure to save will not allow the Inhibit Panel to work

3

You are now ready to print from your application. Any image file will print with

the inhibit panel until that image file is deleted.

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Using Inhibit Panel with an Application

Some applications can utilize the inhibit panel by using text objects containing a “~i” within the

print job itself. The “~i” is followed by the file path and file name of a bitmap file, which is merged

when the print job is rendered.

Rendering is the process which changes the application output to instructions that the printer

understands.

This string will be removed from the print and the bitmap will be used to define the area

where the transfer is to be inhibited.

Generating Text Objects

Incompatible Applications (which do not print text as objects): Some Windows

applications create print jobs, but do not generate text objects within the print job output.

o These types of application are not compatible with the inhibit panel and will not

generate the correct print output. If an application saves its files as a single

bitmap the text will not be sent to the printer to be handled correctly.

o In this case the “~i" string may appear printed on the card instead of being

substituted with the inhibit bitmap.

o Examples of applications (which are incompatible with inhibit printing) are

Notepad and Microsoft Paint. Microsoft Paint can be used for the creation of the

INHIBIT BMP.

Compatible Applications (which utilize text objects compatible with the Inhibit Panel):

Windows applications which generate text objects to Windows GDI are compatible with

inhibit panel operation. (Note: Compatible applications will allow you to edit text strings after

the file has been saved. Examples of compatible applications are Corel Draw, Microsoft

Word, and Microsoft WordPad.)

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Rendering Print Jobs

Rendering of the print job occurs on the given local workstation if the Printer Driver is installed

for use on that particular workstation.

Shared Instance: However, if the Printer Driver is a shared instance (e.g., shared from

another workstation), the print job is rendered (converted to something that the printer

understands) on the workstation where the Printer Driver is shared from while under

Microsoft Windows.

Print Job Rendering: Under Microsoft Windows Vista, the rendering of the print job may be

performed on either the workstation sharing the printer or the workstation creating the print

job, depending upon the setting chosen in the printer instance.

Rendering Engine: Since the Printer Driver looks for the file with the “~i” command, the file

location specified within the command is relative to the sharing workstation on Windows.

o Under Windows Vista the default configuration is to render the job on the

workstation that is generating the print job.

o The bitmap image file must exist in the location specified on the sharing

workstation or on the printing workstation, depending upon your settings for that

printer on the workstation generating the print job.

Example: Place a “~iC:\Test\inhibit.bmp” text object within a Word Pad print job against a

non-shared (e.g., local) HDP5000 printer under Windows XP to cause the Printer Driver to

look for a file with that name and location on the local workstation. (Note: This is because

the Printer Driver processing occurs on the local workstation.)

Inhibit Area Location: The location of the inhibit area within the print job is the upper left

hand corner, where the text object is placed upon the drawing within the application. (Note:

The inhibit file bitmap must contain one bit per pixel (e.g., monochrome).)

Print Size: If the inhibit bitmap is larger than the page print size, it is trimmed to fit it. The

normal print size for a HDP5000 CR-80 card is 2.204 inches by 3.452 inches.

o With that print size, the maximum size of the inhibit bitmap area would be 661

pixels by 1035 pixels.

o If the inhibit bitmap is smaller than the page print size, it will still be used by the

driver and be referenced to the upper left hand corner of the ~i text object.

Bitmap Black Areas: The black areas of the bitmap are the areas that will correspond to

where the inhibit material will prevent the transfer of dyes on to the card.

The inhibit bmp file can be generated with any bit map editor. The following procedure explains

how this is done with Microsoft Paint.

Step

Procedure

1

Create a bitmap file using Microsoft Paint. Note: The size for landscape

orientation is 1035 pixels in width and 661 pixels in length. The size for portrait

orientation is 661 pixels in width and 1035 pixels in length. Set this under Paint

–Image –Attributes.

Select “black and white” under COLORS.

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Landscape Orientation (see below)

Portrait Orientation (see below)

Step

Procedure

2

Place objects on the image, which correspond to the exact areas that are

being inhibited.

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Step

Procedure

3

Fill the inhibit areas with black color.

Step

Procedure

4

Save the file as a BMP from within Microsoft Paint.

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Step

Procedure

5

Add the „~i‟ command to the application file. (Note: In this case, Microsoft

WordPad was used. With WordPad the „~‟ must be left justified.)

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Step

Procedure

6

Create the rest of the card using the application.

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Step

Procedure

7

Print the card from within the application. (Note: In this case, use File ->

Print.) If the ~i text object is printed on the card.

8

This completes the procedure..

Using the Test Print

The printer has a test print file, which can be sent to the printer to verify the Inhibit Panel

functionality. This test image uses a pre-formatted inhibit area and will not test a user-defined

inhibit bitmap. To use this test of the inhibit panel perform these steps.

Step

Procedure

1

Bring up the Printer Preferences dialog via Start -> Settings -> Printers

and Faxes. Right click on the HDP5000 printer instance; then left click on

Printer Preferences to select the Card tab.

2

Click on the Test Print button.

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Troubleshooting the Inhibit Panel

If you are having trouble getting the Inhibit Panel to produce the expected results, verify the

following information.

You have used a lower case “~i”, not an upper case “~I”. Some applications have an auto-

correct feature that will change the case on the small „i‟.

The bitmap file (being used) is at the location on the workstation (see notes above regarding

shared printer instances) as specified by the text object.

The bitmap file is monochrome (e.g., black and white).

The size of the bitmap image is large enough to cover the space you are seeking to inhibit.

(Note: The printer resolution is 300 dpi on both the horizontal and vertical axis, which will aid

you in placement of the image. Oversize images will be truncated at the size of the card.)

The bitmap image should be created in the same orientation as your application image (e.g.,

landscape or portrait).

Some Windows applications have a mode where prints are converted to a bitmap before

printing which will prevent proper inhibit panel operation.

In some applications, such as Microsoft WordPad, the „~‟ must be left justified or it may print

on the card and the inhibit functionality will not work.

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Section 8: General Troubleshooting

The purpose of this section is to provide the User with specific procedures relating to the LCD

Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process

Errors, Transfer Process Errors and Diagnosing the Image Problems for the HDP8500.

Important! Fargo Card Printers require highly specialized print Ribbons to function properly. To

maximize Printer life, reliability, printed card quality and durability, you must use only Fargo

Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited by law, if

you use non-Fargo Certified Supplies. To order additional materials, please contact your

authorized reseller.

Troubleshooting - LCD and Printer Error Message

Tables.

The LCD display shows the current status of the Printer. Refer to the cause and solution tables

in this section for all possible LCD messages.

This section provides two troubleshooting tables for the LCD error messages and the Printer

error messages. Each table uses a 3-column presentation to present a specific LCD or Printer

error message, its cause and its solution.

This allows the troubleshooter to identify the error and its cause, and then perform the

procedure (provided in the solution column).

This standard mode of identifying the problem and its solution should provide an efficient

method of troubleshooting this printer.

If you encounter problems beyond the capabilities of these two error message tables, you

should contact www.hidglobal.com

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How to use the LCD Error Message Table (example provided)

The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner

Number. This number identifies the PC Error Message screenshot with its respective LCD Error

Message.

Note the correlation between Column 1 (below) and the PC Error Message window (below).

This allows you to correlate the LCD Error Message with the PC Error Message (identifying

number), then troubleshoot your Printer as needed.

Display – Single Example from the LCD Error Message Table

LCD Error Message

Cause

Solution

Unable to Feed Card

(PC Error Message

Nos. 14 and 81)

Matches with the

screenshot below.

The Printer is unable to feed

a card from the Card

Cartridge.

Verify there are cards in the

cartridge.

Verify cards are not stuck

together or jammed, and they

are the correct thickness.

Display – Unable to Feed Card (screenshot; Lower Left Corner Number, 14)

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Troubleshooting with the LCD Error Message Table

LCD Error Message

Cause

Solution

Calibrate Failed

(PC Error Message

No. 155 and 170)

Film or Ribbon calibration

has failed.

Verify the film is installed correctly.

No ribbon should be installed for

Ribbon Calibration. If this problem

persists, call for technical assistance.

Calibrate Film/

Film Release Error

(PC Error Message

No. 153)

Film Sensors need to be

calibrated.

Select Cancel and then perform the

Film calibration procedure.

Calibrate Ribbon

(PC Error Message

Nos. 128 and 170)

Ribbon Sensor needs to be

calibrated.

Select Cancel and then perform the

Ribbon calibration procedure.

Card Feed Stop

(PC Error Message

No. 137)

The card handler module is

currently in a pause state.

Press Resume or Cancel.

Card Jam

(PC Error Message

Nos. 83, 112, and

200)

A card is jammed in the Print

Station or card flipping area

of the Printer.

Clear the jam. Remove Card.

Card Jam Mag

(PC Error Message

Nos. 82)

A card is jammed in the Mag

Station or card flipping area

of the Printer.

Clear the jam. Remove Card.

Card Jam: Prox

(PC Error Message

No. 86)

A card is jammed in the

PROX card encoding area of

the Printer.

Clear the jam. Remove Card.

Card Jam: Smart

(PC Error Message

No. 85)

A card is jammed in the

smart card encoding area of

the Printer.

Clear the jam. Remove Card.

Card Not Found

(PC Error Message

Card cannot be found in the

Printer.

Verify card not jammed in Printer and

select Cancel.

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No. 69)

Load cards into Hopper.

Check Film

(PC Error Message

No. 244)

The film is not able to move

correctly.

The film has become

jammed or the wrong

number of film marks was

seen during printing.

Check for jams/breaks.

Verify film is installed correctly in

cartridge.

Remove film and check for any

damage to the film. Scroll film to

unused panel, install film cartridge

and cancel last print job.

Check Laminate 1

(PC Error Message

Nos. 231)

The Laminator was unable to

find the mark on the material

in cartridge one.

Make sure there are no obstructions

to the Sensor, and recalibrate the

Laminator Sensor.

Check Laminate 2

(PC Error Message

No. 232)

The Laminator was unable to

find the mark on the material

in Cartridge 2.

Make sure there are no obstructions

to the Sensor, and recalibrate the

Laminator Sensor.

Check Film Error

(PC Error Message

Nos. 26, 158, and

176, 290)

The film is not able to move

correctly. Check for

jams/breaks.

Check for obstruction.

Verify film is installed correctly in

cartridge.

If the problem persists, call for

technical assistance.

Check Ribbon

(PC Error Message

No. 97, 98, 99)

The Ribbon is not able to

find the next panel correctly.

Check for jams/breaks.

If jammed, clear the jam. If broken,

repair by taping the Ribbon back on to

the take-up core.

Press Resume to continue or Cancel

to abort.

Cover is Open

(PC Error Message

No. 295)

Cover is open and printer

going into pause mode.

Close printer cover and resume.

Expansion Board

Error

(PC Error Message

No. 314, 315, 316)

An error has occurred on

one of the expansion boards;

Comm Error, ASYNC

Timeout, Timeout

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

EEPROM Error

(PC Error Message

No. 38,39,40,44,52)

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

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Film Out

(PC Error Message

No. 157)

The HDP film has run out.

There is no material loaded

in the Laminator.

Install a new roll of film and press

Resume to continue or Cancel to

reset.

Film: Wrong Material

(PC Error Message

No. 173)

The HDP Film is not installed

properly or has been

damaged.

Ribbon is installed in Film

Cartridge.

Verify the correct film is installed in

the film Cartridge.

Flipper Jam

(PC Error Message

Nos. 74 and 199)

A card is jammed in the card

flipping area of the Printer.

Open the Printer‟s Flipping Module

Cover.

Clear any cards in the Flipping

Module by opening the Printers Cover

and using the Forward and/or Back

buttons located on the Printer‟s Front

Cover.

Ensure that the Flipper Module can

rotate freely. Close the Printer‟s

Flipping Module Cover.

Press the Resume button on the

Printer‟s Front Cover to continue

printing.

To cancel the print, press the Cancel

Print button from the Driver‟s display

dialog.

Head Loading (PC

Error Message No.

111)

An unrecoverable error has

occurred during printing.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Head Resistance

(PC Error Message

No. 6)

The EE setting in Driver for

head resistance is out of

range.

Enter a value for head resistance in

the EE settings in the Driver.

Refer to the resistance number on

the printhead and load into the

Advanced Settings option.

Reset the correct value according to

the steps in the Troubleshooting

Section.

If this problem persists, call for

technical assistance.

Head Voltage Err

(PC Error Message

A hardware fault has

prevented setting the correct

Reset the Printer and try again.

If this problem persists, call for

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Nos.88 and 89)

Printhead voltage.

technical assistance.

Headlift Error

(PC Error Message

Nos. 102, 103, 104,

and 105, 291, 292,

293, 294)

This is a problem with the

Printhead Lift or Transfer

Roller Headlift.

Remove ribbon and film cartridges.

Check for any obstructions in the

printhead area or mechanism.

Remove any obstructions. Cycle

printhead up and down from the

display. If printhead cycles normally,

reinstall cartridges.

Heater Error

(PC Error Message

No. 161,)

The Transfer Heater Roller is

too hot.

Heater or RTD is malfunctioning.

Check heater and RTD connections.

If this problem persists, call for

technical assistance.

Output Hopper Full

(PC Error Message

No. 313)

Output Card Hopper is full to

capacity

Empty the Hopper.

Invalid Ribbon

(PC Error Message

No. 94, 95, 96)

An unauthorized Ribbon is

installed in the Printer.

The wrong Securemark

ribbon was installed in the

printer.

Get the correct Ribbon from your

dealer.

Invalid Film

(PC Error Message

Nos. 164, 165, and

166,)

An unauthorized film is

installed in the Printer.

Get the correct Film from your dealer.

Internal Laminator

Error

PC Error Message

Nos. 257, 258)

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Job Data Error

(PC Error Message

No. 106)

The print data sent to the

Printer is corrupt or has been

interrupted.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Lam Check Card

(PC Error Message

Nos. 213 )

A jam occurred inside the

laminator

Remove Card from Card Path. Make

sure there are no obstructions to the

Sensor, and recalibrate the Sensor.

Lam Async Error

The Printer timed out waiting

for communication from the

Check Lam power/connections and

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(PC Error Message

No. 245)

Laminator.

restart the Printer.

Lam Card Jam

(PC Error Message

No. 53, 212, 214, and

215, 216)

A jam occurred somewhere

between the Printer and the

Laminator.

Card can't be ejected from

laminator.

Open covers and clear the

obstruction/jam.

The Lamination material is stuck to

the card.

Lam Com Error

(PC Error Message

No. 246)

There was a communication

failure between the Printer

and Laminator.

Check Lam power/connections and

restart the Printer.

Lam Card Jam-

Not Ejected

(PC Error Message

No. 216)

The card is not ejected from

the Laminator.

The Lamination material is stuck to

the card.

Lam Timeout

(PC Error Message

No. 247)

The Printer timed out while

processing information

related to the Laminator.

Check Lam power/connections and

restart the Printer.

Lam No Film

(PC Error Message

No. 63)

No laminate installed in

cartridge

Load Laminate into cartridge.

Lam1 Wrong Film

(PC Error Message

No. 237)

Material in Cartridge 1 of the

Laminator does not match

the material type specified

by the job.

Make sure Driver material matches

what is actually in the Laminator.

Lam2 Wrong Film

(PC Error Message

No. 238)

Material in Cartridge 2 of the

Laminator does not match

the material type specified

by the job.

Make sure Driver material matches

what is actually in the Laminator.

Laminate 1 Bad

(PC Error Message

No. 233, 235, 227,

225, 223,263, 261,

249)

The Lamination material in

Cartridge 1 is not valid for

this Laminator.

The wrong Securemark lam

material was installed in

cartridge.

The wrong OEM material

was installed in cartridge

one.

The wrong grade material

Install valid material.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

was installed in cartridge

one.

The wrong Q Encrypt

material was installed in

cartridge one.

Bad RFID Tag in lam cartridge

one.

Laminate 2 Bad

(PC Error Message

No. 234 and 236,

228, 226, 265, 262,

250, 224)

The Lamination material in

Cartridge 2 is not valid for

this Laminator.

The wrong Securemark lam

material was installed in

cartridge.

The wrong OEM material

was installed in cartridge

two.

The wrong grade material

was installed in cartridge

two.

The wrong Q Encrypt

material was installed in

cartridge two.

Install valid material.

Laminate 1 Jam

(PC Error Message

No. 229)

A Jam occurred with the

Laminator material in

Cartridge 1.

Open Lam cover and clear the

obstruction

Laminate 2 Jam

(PC Error Message

No. 230)

A Jam occurred with the

Laminator material in

Cartridge 2.

Open Lam cover and clear the

obstruction.

Laminate 1 Out

(PC Error Message

No. 208)

The Laminate in Cartridge 1

has run out.

Replace it with a new roll of material.

Laminate 2 Out

(PC Error Message

No. 209)

The Laminate in Cartridge 2

has run out.

Replace it with a new roll of material.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Lm1 Headlift Err

(PC Error Message

No. 217)

The Laminator failed to

move or sense the lower

(Lam module 1) head.

Check head connections and call for

service/repair.

Lm2 Headlift Err

(PC Error Message

No. 218)

The Laminator failed to

move or sense the upper

(Lam Module 2) head.

Check head connections, call for

service/repair.

Lam 1 Tag Error

PC Error Message

No. 219, 221)

RFID tag write error in lam

cartridge one.

RFID tag lock error in lam

cartridge one.

Verify the correct Laminate is installed

in the Lam 1 Cartridge.

Lam 2 Tag Error

PC Error Message

No. 220, 220)

RFID tag write error in lam

cartridge two.

RFID tag write error in lam

cartridge two.

Verify the correct Laminate is installed

in the Lam 2 Cartridge.

Lamination Calibrate

Temperature error

No 266

Lamination Module must be

warm before sending

Calibration option.

If not an error will occur and will

trigger the laminator to warm up .

Retry the calibration again after

several minutes.

Mag Encoder Paused

(PC Error Message

No. 143)

The Magnetic Encoder is in

a pause state.

Mag Verify Error

(PC Error Message

No. 30)

Print could not verify MAG

write.

OR

The magnetic stripe was not

encoded properly.

Check the Cards and click on Cancel

Print.

Remove card from printer and check

for debris or damage on the card. If

card still cannot be verified, reject

card.

Multiple Feed

(PC Error Message

No. 70)

Multiple cards were fed into

the Printer.

Remove all cards and try again.

No Film

(PC Error Message

No. 28, 167)

Film is not installed in the

Printer.

OR

Film RFID tag is bad.

Install the Film and press Resume.

To cancel the print, press the Cancel

Print button or the Cancel button

located on the Printer.

No Flip Module

Two-sided job sent to a one-

Verify the Printer has flipper

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

(PC Error Message

No. 201, 211)

sided Printer.

No flipper module is installed

in the printer.

The laminate is in the wrong

position for the side they

want to laminate, and they

don't have a flipper.

capabilities via the LCD Menu.

If Flipper capabilities are present,

ensure that the Print Both Sides

option in the Driver is set correctly.

Press the Resume button on the

Printer‟s Front Cover to continue

printing.

To cancel the print, press the Cancel

Print button from the Driver‟s display

dialog.

No Mag Module

(PC Error Message

No. 31)

MAG encoding job sent to

Printer without a MAG

Encoder.

You are trying to send

encoding data, but the

Printer is not configured with

this Encoder type.

No Ribbon

(PC Error Message

No. 25, 100)

No Ribbon is installed in the

Printer.

OR

The Ribbon RFID tag is bad.

Install the correct Ribbon and press

the Resume button located o the

Printer‟s LCD display.

To cancel the print, press the Cancel

Print button from the Driver‟s display

dialog and the Cancel button located

on the Printer‟s LCD display.

Printing Error

(PC Error Message

No. 107)

An error was detected during

printing.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Printhead thermistor

error

(PC Error Message

No. 8)

The Printhead Temperature

Sensor is not functioning or

is not connected properly.

OR

The Printhead is not cooling

properly.

If the problem persists, call for

technical assistance.

Printhead Temp Error

(PC Error Message

Nos. 9,67)

Unspecified system error

detected by the Printer

Firmware.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Remove Card

(PC Error Message

No. 68)

A card is jammed in the Print

Station or card flipping area

of the Printer.

Clear the jam and press Cancel.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Remove Kiosk Jam

(PC Error Message

No. 296)

The printer is in kiosk mode

and a card is stuck under the

kiosk sensor.

Clear the jam and press Cancel.

Remove Lam

Material

(PC Error Message

No. 210)

Single Sided Lam job

specified but the material is

loaded in both Modules.

Remove either Lamination Cartridge.

Remove Lam1

Material

(PC Error Message

No. 204)

Single sided lamination on

the back side is specified but

material is loaded in the Lam

1 Module.

Remove Cartridge 1.

Remove Lam2

Material

(PC Error Message

No. 205)

Single sided lamination on

the front side is specified but

material is loaded in the Lam

2 Module.

Remove Cartridge 2.

Reject Bin Full

(PC Error Message

No. 265)

The reject bin is full.

Remove the large number of rejected

cards from the reject bin.

Click OK to clear the notification

message. (Note: In some cases,

rejected cards are incomplete or pose

a security risk, and should be

disposed of properly.)

Ribbon Out

(PC Error Message

No. 91)

The print Ribbon has run

out.

Install a new Ribbon and press

Resume to continue.

Ribbon Tension

(PC Error Message

No. 98)

The Ribbon tensions may be

out of range.

Check and adjust the setting through

the TOOLBOX under the Advanced

Settings tab.

If this problem persists, call for

technical assistance. Press Resume

to continue or cancel to abort.

Shuttle Jam Error

(PC Error Message

No. 308)

The Input Hopper Card

Shuttle is jammed.

Open the Printer's Cover.

Clear any cards in the Shuttle Module

by opening the Printers and follow this

direction. #Case Open

Press the Resume button on the

Printer‟s Front Cover to continue

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

printing.

To cancel the print, press the Cancel

Print button from the Driver's display

dialog.

System Fault

(PC Error Message

No. 286)

Unspecified system error is

detected by the Printer

Firmware.

The mag encoder module

suffered a fatal error. Reboot

the printer.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Start Film Release

Error

(PC Error Message

No. 160)

An error has occurred during

the transfer release phase.

Reset the Printer and try again.

If this problem persists, call for

technical assistance.

Unable to Feed

(PC Error Message

Nos. 14, 297, and 81)

The Printer is unable to feed

a card from the Card

Cartridge

Verify there are cards in the Card

Cartridge.

Verify cards are not stuck together or

jammed, and they are the correct

thickness.

Fan cards to remove excess static.

Break apart any cards that are edge

welded or stuck together. Check to

see if card weight is present. Reboot

printer.

Utility Error

(PC Error Message

Nos. 129)

Command resulted in an

error.

See Resolving the Communication

Errors.

Wrong Film

(PC Error Message

Nos. 162 and 163)

The print film installed in the

Printer does not match the

film type selected in the

Printer Driver.

OR

A Self-test job cannot be

printed with the print media

installed.

An invalid OEM film was

installed in the printer.

Replace film in Printer with type

specified in the Driver.

A reboot is required.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Wrong Ribbon

(PC Error Message

No. 93, 122, and

172)

The print Ribbon is not

installed properly or has

been damaged.

An invalid OEM ribbon was

installed in the printer.

Verify the correct Ribbon is installed in

the Ribbon Cartridge.

Undefined or fatal

Error Codes

(PC Error Message

No.267, 268, 269,

271, 272, 273, 274,

275, 276, 277, 282,

283, 284, 285,287)

Reboot Printer.

If this problem persists, call for

technical assistance

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Troubleshooting the Printer Error Message Table

Printer Error

Message

Cause

Solution

General Error

A general Printer error

has occurred.

Press Cancel on the printer or click

on Cancel Print.

Card Not Found

The Printer is unable to

find the card.

Please check Printer for a card or

other obstruction, remove the card

and cancel the print by pressing the

Cancel Print button from the

Driver‟s display dialog or the Cancel

button, located on the Printer.

Cover Open

The Printer cannot start

printing because the

Cover is open.

Close the Cover to continue printing.

Unable to Feed

Card

The Printer is unable to

feed a card from the Card

Cartridge.

Ensure that cards are available and

loaded correctly, press the Resume

button located on the Printer's LCD

display to continue printing.

To cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button located on the

Printer's LCD display.

Card Jam

A Card has become

jammed in the Printer.

a. Open the Printer's Front Cover

and remove the Print Ribbon

and Film Cartridges.

b. Clear any cards in the printer by

using the Forward and/or Back

Buttons located on the printer‟s

LCD display.

c. Re-insert the Ribbon and close

the Printer‟s Front Cover.

d. Press the Resume button

located on the Printer's LCD

display to continue printing.

e. To Cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button located on the

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Printer's LCD display.

Card Jam

A Card has become

jammed in the Printer.

f. Open the Printer's Front Cover

and remove the Print Ribbon

and Film Cartridges.

g. Clear any cards in the printer by

using the Forward and/or Back

Buttons located on the printer‟s

LCD display.

h. Re-insert the Ribbon and close

the Printer‟s Front Cover.

i. Press the Resume button

located on the Printer's LCD

display to continue printing.

j. To Cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button located on the

Printer's LCD display.

Card Jam (Encoder)

A Card has become

jammed in the Printer's

Encoding station.

a. Open the Printer‟s Front Cover

and remove the Print Ribbon.

b. Open the Printer's Flipping

Module Cover.

c. Clear any cards in the Encoding

Module by using the Forward

and/or Back buttons located on

the Printer's LCD display.

d. Re-insert the Print Ribbon and

close the Printer‟s Front Cover.

e. Press the Resume button

located on the Printer's LCD

display to continue printing.

f. To cancel the print, press the

Cancel Print button from the

Driver's display dialog or the

Cancel button located on the

Printer's LCD display.

Card Jam (Flipper)

A Card has become

jammed in the Printer's

Flipper Table.

a. Open the Printer‟s Front Cover

and the Flipper Module Cover.

b. Clear any cards in the Flipper

Table by using the Forward

and/or Back buttons located on

the Printer's LCD display.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

c. Close the Printer‟s Front Cover.

d. Press the Resume button

located on the Printer's LCD

display to continue printing.

e. To cancel the print, press the

Cancel Print button from the

Driver's display dialog or the

Cancel button on the Printer's

LCD display.

Card Jam

(Laminator)

A Card has become

jammed in the Printer's

Lamination Module.

a. Open the Printer's Module‟s

Front Cover and remove the

Overlaminates.

b. Clear any cards in the

Lamination Module by using the

Forward Arrow and/or Back

Arrow buttons located on the

Printer‟s LCD display. The

Printer‟s Front Cover must be

open for use of the Forward and

Back buttons.

c. Re-insert the Overlaminate(s)

and close the Lam Module‟s

Front Cover.

d. Press the Resume button

located on the Printer's LCD

display to continue printing.

e. To cancel the print, press the

Cancel Print button from the

Driver's display dialog or the

Cancel button on the Printer's

LCD display.

Card Eject Error

The Printer is unable to

eject a card.

Please check Printer for a card jam

or other obstruction and press the

Resume button located on the

Printer's LCD display to continue

printing.

To cancel the print, press the

Cancel Print button from the

Driver's display dialog or the Cancel

button located on the Printer's LCD

display.

Flipper Jam

The Flipper Table has

jammed while either

aligning itself or flipping a

a. Open the Printer's Flipper

Module Cover.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

card.

b. Clear any cards in the Flipper

Module by using the Forward

and/or Back buttons located on

the Printer‟s Front Cover.

c. Ensure that the Flipper Table

can rotate freely. Close the

Printer's Flipper Module Cover.

d. Press the Resume button on the

Printer‟s Front Cover to continue

printing.

e. To cancel the print, press the

Cancel Print button from the

Driver's display dialog.

No Flipper

The Printer does not have

flipping capabilities.

a. Verify the Printer has flipper

capabilities via the LCD Menu.

b. If Flipper capabilities are

present, ensure that the Print

Both Sides option in the driver

is set correctly.

c. Press the Resume button on the

Printer‟s Front Cover to continue

printing.

d. To cancel the print, press the

Cancel Print button from the

Driver‟s display dialog or press

the Cancel button located on

the Printer's LCD display.

Ribbon RFID Error

The ribbon tag information

is corrupted or incorrect.

Check that the Ribbon is installed

properly. Cancel is the only option.

Press the Cancel Print button from

the Driver‟s display dialog, or the

Cancel button located on the

Printer's LCD display.

Wrong Ribbon

Installed

An incorrect ribbon has

been installed, or a driver

setting is incorrect.

Check that the ribbon is correct for

the printer and job. Press the

Resume button located on the

Printer's LCD display to continue

printing.

To cancel the print, press the

Cancel Print button from the

Driver‟s display dialog, or the

Cancel button located on the

Printer's LCD display.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

No Ribbon

Installed

No Print Ribbon is

installed in the Printer.

Install the correct Ribbon and press

Resume on the LCD display.

Ribbon Out

The Print Ribbon installed

in the printer is empty.

Install a new Ribbon and press

Resume on the LCD display.

Ribbon Break/Jam

A Ribbon break/jam has

been detected inside the

Printer.

The printer has determined that the

installed ribbon has either jammed

or broken.

a. Open the Printer Cover and

remove the Print Ribbon. If

ribbon is jammed, remove jam

and tighten ribbon.

b. Clear any cards in the printer by

using the Forward and/or Back

buttons located on the Printer's

LCD display.

c. Tape the ends of the Ribbon

together and wind any excess

onto the Take-up Spool of the

Print Ribbon.

d. Re-install the Print Ribbon, close

the Printer Cover and press the

Resume button located on the

Printer's LCD display to continue

printing.

e. To cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button located on the

Printer's LCD display.

Ribbon Miscue

A Ribbon Miscue has

been detected inside the

Printer.

Open the Printer‟s Cover and

remove the Print Ribbon. Check the

Ribbon and see if it is broken.

a. If the Print Ribbon is not broken,

re-install the Print Ribbon, close

the Printer‟s Cover and press

the Resume button on the

Printer to continue printing.

b. If the Print Ribbon is broken,

tape the ends of the Print

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Ribbon together and wind any

excess onto the Take-up Spool.

Re-install the Print Ribbon, close

the Printer‟s Cover and press

the Resume button on the

Printer to continue printing.

c. To cancel the print, press the

Cancel Print button on the

Driver‟s display dialog or the

Cancel button on the printer.

Ribbon Sensor Error

The Printer cannot find

the next panel on the Print

Ribbon.

Recalibrate the Ribbon Sensor

using the Calibrate Ribbon Tab

within the Toolbox.

To cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button on the Printer's LCD

display.

Invalid Ribbon

An incorrect Print Ribbon

has been installed in the

Printer.

Check that the ribbon is correct for

the printer and retry.

To cancel, click on Cancel Print.

Ribbon Error

The Print Ribbon caused

a general error.

Press the Resume button located

on the Printer to continue.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

No Magnetic

Encoder Installed

A print job with Magnetic

encoding was sent with no

Magnetic Encoder

installed in the printer.

Ensure that no encoding data is

being sent with the print job and

reprint the card.

Mag Verify Error

The printer is unable to

verify encoded data.

Check the Cards and click on

Cancel Print.

No Mag Strip

Present

The Printer is unable to

find a Magnetic stripe on

the card.

Check the Cards and click on

Cancel Print.

No Smart Card

Encoder

No Smart Card Encoder is

installed in the printer.

To cancel, click on Cancel Print.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

No Prox Card

Encoder

No Proximity Card

Encoder is installed in the

printer.

To cancel, click on Cancel Print.

Headlift Error

The Headlift Sensor is not

detecting movement from

the Headlift Cam.

Reboot the Printer by cycling power.

To cancel, press the Cancel Print

button.

Invalid Password

The Password entered is

not a valid password.

Press OK to enter another

password.

To cancel, press the Cancel Print

button.

Laminator (General

Error)

The Laminator has

reported a general fault.

Press the Resume button located

on the Printer to continue.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Laminator (Check

Power)

The Laminator's power is

OFF.

Ensure that the laminator's power

cord is properly connected, cycle

power and press the Resume

button to continue.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Laminator (Heater

Off)

The Laminator's Heater is

OFF.

Press the Resume button to

continue.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Laminator (Heater

Timed Out)

The Laminator cannot

reach the desired

operating temperature.

a. Reboot the Printer by cycling

power. Check the Laminator

settings in the Printer Driver.

b. Click on the Default button

located on the Lamination Tab

of the driver to set the Laminator

settings to the factory default.

c. Resend the print job.

d. To cancel, press the Cancel

Print button or the Cancel

button located on the Printer.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

No Laminator Film

Installed

No laminator Film is

installed in the laminator

unit.

Ensure that the appropriate

Laminator Film is installed.

To cancel the print, press the

Cancel Print button or the Cancel

button located on the Printer.

Wrong Laminator

Film Installed

An incorrect laminator film

has been installed, or a

driver setting is incorrect.

Ensure that the appropriate

Laminator Film is installed and

press the Resume button located

on the Printer to continue printing.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Laminator Film Out

The Film installed in the

laminator is empty.

The Film installed in the laminator is

empty.

Laminator Film

Break/Jam

A Film break/jam has

been detected inside the

Laminator.

The printer has determined that one

or both overlaminate films have

either jammed or broken.

a. Open the Laminator Cover and

remove the Laminator

Cartridge(s). If overlaminate is

jammed, remove jam and tighten

the material

b. Clear any cards in the printer by

using the Forward and/or Back

buttons located on the Printer's

LCD display.

c. Tape the ends of the

overlaminate together and wind

any excess onto the Take-up

Spool of the Overlaminate.

d. Re-install the Laminator

Cartridge(s), close the Laminator

Cover and press the Resume

button located on the Printer's

LCD display to continue printing.

e. To cancel the print, press the

Cancel Print button from the

Driver's display dialog and the

Cancel button located on the

Printer's LCD display.

Laminator Film

The Laminator cannot find

the next panel on the

Check that the Film is installed

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Sensor Error

Film.

properly and press Resume.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Remove Laminator

Film

To continue, remove the

laminator's film.

Open the Laminator's Front Cover.

Remove the film and close the

Laminator's Front Cover.

Print Film Out

The Print Film installed in

the printer is empty.

Install new Film and press the

Resume button to continue printing.

To cancel the print, press the

Cancel Print button or the Cancel

button located on the Printer.

Print Film is not

Installed

No Print Film is installed in

the Printer.

Install the Film and press Resume.

To cancel the print, press the

Cancel Print button or the Cancel

button located on the Printer.

Print Film Sensor

Error

The Printer cannot find

the next panel on the Print

Film.

Check that the Print Film is installed

properly and press Resume.

To cancel the print, press the

Cancel Print button or the Cancel

button located on the Printer.

Wrong Print Film

Installed

An incorrect Print Film has

been installed, or a driver

setting is incorrect.

Ensure that the appropriate Print

Film is installed and press the

Resume button located on the

Printer to continue printing.

To cancel, press the Cancel Print

button or the Cancel button located

on the Printer.

Print Film Error

The Print Film caused a

general error.

Ensure that the appropriate Print

Film is installed and press the

Resume button located on the

Printer to continue printing. To

cancel, press the Cancel Print

button or the Cancel button.

Invalid Film

An unauthorized film is

installed in the Printer.

Get the correct Film from your

dealer.

Hopper Full

Output Card Hopper is full

to capacity

Empty the Hopper.

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Hopper Empty

No cards in the Input

Hopper.

Add cards to the Input hopper

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

Communications Errors

Resolving the Communication Errors

Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response

from Printer, no job printed, “paper out” error.

Step

Procedure

1

Confirm that the system meets the minimum requirements, as shown here:

IBM-PC or compatible.

Windows XP Windows Vista & Windows7, Windows 2008, Pentium™

class 500 MHz computer with 256 MB of RAM or higher

500 MB free hard disk space or higher

USB Port (Optional Ethernet connection)

2

Confirm the correct installation of the Printer Driver.

a. Close the software program and check the Printer Driver.

b. Reboot the computer.

c. Ensure the Printer Driver is installed correctly. (Note: This pertains

especially if an obsolete Driver was recently removed.)

Ensure the correct setup options within the Printer Driver are selected.

Confirm that the Driver is current by checking at: www.hidglobal.com

3

Confirm the correct installation of the Flipper Table Module Assembly.

a. Reboot the computer.

b. Ensure that the Print Both Sides option in the Printer Driver is set

correctly.

c. Verify the Flipper Table Module Assembly is functioning properly by

printing out cards in a test run.

4

Determine the problem with printing from the application.

a. Print a self-test from the Printer by pressing Options -> Menu-> Select -

> Print on the printer‟s LCD to ensure that the Printer (itself) is

functioning properly. See the next procedure.

b. Print the Windows test page that is located in the General tab of the

Driver.

c. Use WordPad (a Windows 2000/XP word processing program in the

Accessories Program Group).

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HDP8500 Industrial Card Printer/Encoder User Guide L001617 rev 1.1

1) Go to the File menu and select Page Setup.

2) Click on the Printer button and select the HDP8500 Card

Printer.

3) Click OK and reset all four margins to zero. (Note: The

WordPad will automatically replace the values with its minimum

margins.)

4) Open the program and type: “This is a Test.” then, go to File on

the menu bar and select Print.

5

Determine whether there is adequate hard Drive space.

(Note: A large volume of temporary files on the computer can cause

communications errors.)

a. Access the temporary files by following this process:

Search for all folders called TEMP. Once found, clear out the

contents of the folders.

If using Windows run the System Utility - Disk Defragmenter found

in the Accessories folder of the Start Menu.

Use a disk cleanup utility (such as Disk Cleanup found in the

System Tools folder of the Start menu) or use a third party

application.

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Printing a Test Image using the Workbench Diagnostic

Step

Procedure

1

Open the Diagnostic Tool from the Driver. Choose Run Tests to select a

preset test image. Select Self Tests (Note: These images help to determine

if the Printer is functioning properly.)

2

Scroll to the desired Self Test image from the Choose Test window options

and press the Run Test button.

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Reviewing the Alignment Self Test Card

Step

Procedure

1

Use this card to determine Image Placement and confirm that the Printer is

working properly. (Note: The image consists of sixteen (16) gray scale

boxes and alignment arrows. The gray boxes are composed from a

composite of YMC color panels.)

Adjust the TOF and EOF settings to change image placement.

Reviewing the Magnetic Self Test

Step

Procedure

1

This option only applies if a Magnetic Encoding Module is installed in the

Printer. (Note: The Printer will feed, encode and eject a card. Be sure to

have high coercivity cards installed when running this test.)

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Reviewing the YMCK Self Test

Step

Procedure

1

Use this card to confirm that image colors are properly reproduced. Image

consists of sixteen graduated steps of RGB and YMCK. (Note: This print will

provide maximum image size, giving complete card Coverage on a CR-80

sized card.)

Reviewing the Color Bars Self Test

Step

Procedure

1

Use this card to confirm that image colors are properly reproduced. Image

consists of sixteen graduated steps of RGB and YMCK. (Note: This print will

provide maximum image size, giving complete card Coverage on a CR-80

sized card.)

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Reviewing the Device Settings Self Test

Step

Procedure

1

Use this card to view the Printer settings and counts for Card Count (CC),

Card Cleaning Count (TC) and others.

The Card Count is the total number of cards the Printer has produced.

Reviewing the Resin Self Test

Step

Procedure

1

Use this card to determine that the Resin Panel is printing properly.

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Using the Test Print

Each ribbon type has its own test print PRN associated with it. Therefore, with the test print

there is no user configuration used to create the print job data.

Example below: The ribbon is set to YMCKI and the printer has a specific test print file, which

can be sent to the printer to verify the Inhibit Panel functionality. This test image uses a pre-

formatted inhibit area and will not test a user-defined inhibit bitmap. To use this test of the

inhibit panel perform these steps.

Step

Procedure

1

Install the YMCKI ribbon. ( or other applicable ribbon)

2

Bring up the Printer Preferences dialog via Start -> Settings -> Printers and

Faxes. Right click on the HDP8500 printer instance; then left click on Printer

Preferences to select the Card tab.

3

Click on the Test Print button.

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Section 9: Packing the Card Printer

The purpose of this section is to provide the User with a specific packing procedure for the

HDP8500.

(Note: Do not install the Lamination Module to the Printer before shipping. The Lamination

Module must be packaged in its own box and shipped separately, then installed at the site.

Attaching both modules together before shipping may cause damage.)

Follow this instruction to pack the Card Printer for transport.

Step

Procedure

1

Clean the inside of the Printer with deionized air. Wipe it down with a lint-free

cloth.

2

Clean the Printhead with a Printhead swab.

3

Pack the Printer in the original carton and packing materials.

4

Be sure to enclose any necessary paperwork, test cards, etc.

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Section 10: Firmware Updates

The purpose of this section is to provide the User with information on the internal software or

Firmware, which controls all aspects of the Printer's operation. New Firmware versions may be

released containing enhancements, such as improved reliability, added features or better print

quality. New Firmware updates can be downloaded from the Internet.

Refer to the FARGO Workbench Printer Utility User Guide to download and install Firmware

updates.

Firmware is located: www.HIDglobal.com

Upgrading the Main Firmware with the Workbench

Printer Utility

The Main Printer Firmware upgrades are done with the same procedure as the USB-connected

Printer.

The PC doing the upgrade must have a Driver installed for the Fargo Printer to be upgraded.

Step

Procedure

1

Run the Fargo Workbench Printer Utility by selecting from the start menu the following:

Start -> Programs -> Fargo -> Fargo Workbench Printer Utility -> Fargo

Workbench.

OR

Open the Diagnostic button from the Driver to access Workbench.

3

Select the Fargo Printer to upgrade.

4

Access the Upgrade Firmware window from the Actions menu.

.

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5

Select the New Firmware File by clicking Browse and selecting the Firmware file from

the appropriate folder.

6

Begin the upgrade by clicking OK.

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Section 11: HID Global Technical Support

The purpose of this section to provide the User with an efficient, step-by-step procedure to be

used when contacting Fargo Technical Support as needed for the HDP8500.

Contacting Technical Support

Step

Procedure

1

Read the suggested Sections of the Technical Service and Maintenance

Manual in order to troubleshoot the Card Printer.

As needed, contact the Fargo Technical Support Group by phone at

(866) 607-7339 #6 or by fax at (952) 946-8492 for additional, technical

assistance.

OR

Contact Technical Support via the Web:

www.hidglobal.com

2

Position a phone near the Printer and Computer so the technicians can

troubleshoot the Printer(s) with efficiency.

3

Please have a self-test and a sample card ready when calling HIDGlobal

Technical Support.

Finding out when a Fargo Card Printer was manufactured

You can determine when your card Printer was manufactured by reading directly from the serial

number (affixed to your card Printer).

Year Built: The first two digits in the serial number indicate the year that the Printer was

manufactured.

Week Built: The second two digits indicate the week.

Numeric Order: The last four digits indicate the sequence number for the numeric order in

which the Printer‟s were built.

Reviewing Example: Serial Number B2090001

B2090001: The first two digits in the serial number indicate the year the Printer was built

(e.g., the letter and digit B1 indicate the year 2012).

B2090001: The third and fourth digits in the serial number indicate the week the Printer was

built (e.g., the digits 09 indicate week 9 of that year).

B2090001: The last four digits indicate the sequence number for the numeric order in which

the Printer‟s were built.

HID Global X001900 RFID Card Printer User Manual

HID Global Corporation RFID Card Printer

User Manual

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