HP Maxwell User Guide Business Inkjet 3000 Series Printers (English) Bpd50529

3000dtn to the manual 1458ca39-a05b-452e-b309-f662b93259d5

User Manual: HP HP Business Inkjet 3000 series printers - (English) User Guide

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hp business inkjet
3000 • 3000n • 3000dtn

user’s guide

hp business inkjet 3000
hp business inkjet 3000n
hp business inkjet 3000dtn

user’s guide

Copyright information
© 2002 Hewlett-Packard Company
All Rights Reserved. Reproduction, adaptations, or translation without prior written
permission is prohibited except as allowed under copyright laws.
Edition 1, 11/2002
Warranty
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with respect to this information.
HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or
other damage alleged in connection with the furnishing or use of this information.
No part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.
Trademark Credits
Adobe®, Adobe® PostScript® 3™, Acrobat®, and PostScript® are trademarks of Adobe
Systems Incorporated.
AutoCAD™ is a U.S. trademark of Autodesk, Inc.
HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32 and 64bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.
Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered
trademarks of Microsoft Corporation.
Netscape and Netscape Navigator are U.S. trademarks of the Netscape Communications
Corporation.
*PANTONE® is Pantone, Inc.'s check-standard trademark for color.
Pentium® is a U.S. registered trademark of Intel Corporation.
TrueType™ is a U.S. trademark of Apple Computer, Inc.
UNIX® is a registered trademark of the Open Group.

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Contents
Getting started
Additional resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Business Inkjet 3000 . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Business Inkjet 3000n . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Business Inkjet 3000dtn . . . . . . . . . . . . . . . . . . . . . . . . .

1-1
1-3
1-3
1-3
1-3

Setting up
Understanding printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Setting up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Set up the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Connect the power cord and turn on the printer. . . . . . . . . . 2-5
Set up the LCD control panel for your language (optional) . 2-5
Install the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Install the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Install the printer software and connect the interface cable . 2-7
Enable optional accessories in the printer driver . . . . . . . . 2-17

Installing optional accessories
Multipurpose tray (100-sheet tray) . . . . . . . . . . . . . . . . . . . . . . . 3-1
Installing the optional multipurpose tray. . . . . . . . . . . . . . . . 3-2
700-sheet tray (Tray 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Installing the auto-duplex unit . . . . . . . . . . . . . . . . . . . . . . . 3-3
HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Installing an HP Jetdirect print server . . . . . . . . . . . . . . . . . 3-4
Obtaining more information . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Additional printer memory and font DIMMs . . . . . . . . . . . . . . . . 3-8
EIO hard disk drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Installing memory and font DIMMs. . . . . . . . . . . . . . . . . . . . 3-8
Checking memory installation . . . . . . . . . . . . . . . . . . . . . . 3-10

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Setting printer options
Understanding the LCD control panel . . . . . . . . . . . . . . . . . . . . 4-1
Printing an LCD control panel menu map. . . . . . . . . . . . . . . . . . 4-2
Changing LCD control panel menu settings . . . . . . . . . . . . . . . . 4-3
Retrieve Job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Paper Handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Printing menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Print Quality menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
System Setup menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
I/O menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Resets menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
EIO menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Resetting the HP Jetdirect print server . . . . . . . . . . . . . . . 4-19

Configuring network connectivity
Configuring Novell NetWare frame type parameters . . . . . . . . .
Configuring TCP/IP parameters . . . . . . . . . . . . . . . . . . . . . . . . .
Setting the link speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disabling network protocols (optional) . . . . . . . . . . . . . . . . . . . .

5-1
5-2
5-3
5-4

Selecting and using print media
Media and paper-handling specifications . . . . . . . . . . . . . . . . . . 6-1
Supported media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Supported media sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Media handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Selecting and loading print media . . . . . . . . . . . . . . . . . . . . . . . 6-6
Tips for loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Configuring trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
To set media size and type in the LCD control panel. . . . . 6-10
Using the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Changing printer settings in Windows . . . . . . . . . . . . . . . . 6-11
Changing printer settings in the Mac OS . . . . . . . . . . . . . . 6-12
Printing using the printer drivers . . . . . . . . . . . . . . . . . . . . 6-13
Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Printing on envelopes and cards . . . . . . . . . . . . . . . . . . . . 6-17
Printing on transparencies . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Printing on heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Printing on custom size media . . . . . . . . . . . . . . . . . . . . . . 6-20

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Printing on both sides of the page . . . . . . . . . . . . . . . . . . . . . . 6-21
Guidelines for printing on both sides of a page . . . . . . . . . 6-21
Layout options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22

Using remote diagnostics tools
Using the Toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Using the embedded Web server . . . . . . . . . . . . . . . . . . . . . . . . 7-3
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Gaining access to the embedded Web server . . . . . . . . . . . 7-4
Embedded Web server pages . . . . . . . . . . . . . . . . . . . . . . . 7-4
hp instant support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Using hp instant support . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Security and privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
HP Web Jetadmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Troubleshooting and maintaining the printer
General troubleshooting tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Quick checkup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Printing a Configuration page. . . . . . . . . . . . . . . . . . . . . . . . 8-4
Printing a Supplies Status page . . . . . . . . . . . . . . . . . . . . . . 8-5
Solving advanced printer problems . . . . . . . . . . . . . . . . . . . . . . 8-6
Problems with the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Color problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17
Media-handling problems. . . . . . . . . . . . . . . . . . . . . . . . . . 8-20
Solving media feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Incorrect media type or size . . . . . . . . . . . . . . . . . . . . . . . . 8-23
Incorrect resolution (dpi) and media type combinations. . . 8-24
Media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-25
Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-31
Cleaning the printhead contacts. . . . . . . . . . . . . . . . . . . . . 8-32
Aligning the printheads. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Replacing ink cartridges and printheads . . . . . . . . . . . . . . . . . 8-34
Replacing ink cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . 8-34
Replacing printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-35
Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-36
Calibrating linefeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-37

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iii

Ordering supplies and accessories
Available accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper handling accessories . . . . . . . . . . . . . . . . . . . . . . . . .
DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interface cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Networking accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Everyday paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Business communication paper . . . . . . . . . . . . . . . . . . . . . .
Presentation paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Photo paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9-1
9-1
9-1
9-2
9-3
9-4
9-4
9-4
9-4
9-5
9-6
9-7

Customer support and printer specifications
Contacting customer support . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
HP help on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
hp instant support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Printer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . 10-11
Safety and regulatory statements. . . . . . . . . . . . . . . . . . . . . . 10-13
Power Cord statement . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
LEDs classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Energy consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-13
Declaration of Conformity statement/
Normes de sécurité (Canada) . . . . . . . . . . . . . . . . . . . . . 10-15
EMI statement (Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15
EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-15
Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . 10-16

Printing using PostScript emulation
Installation notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading from an older version of Windows . . . . . . . . . . .
Identifying different printer drivers in Windows NT 4.0. . . . .
Installing the printer driver only. . . . . . . . . . . . . . . . . . . . . . . . . .
Current HP Business Inkjet users . . . . . . . . . . . . . . . . . . . .
Specific printer features/issues. . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Type (Windows 98) or Media Type
(Windows NT 4.0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Color as Gray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pages per Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Watermark Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Job Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
iv

A-1
A-1
A-2
A-2
A-3
A-3
A-4
A-4
A-5
A-5
A-6
A-8
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LCD control panel messages
LCD control panel message types . . . . . . . . . . . . . . . . . . . . . . .
Status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Critical error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1
B-1
B-1
B-1
B-2
B-2

Index

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Getting started
Thank you for purchasing this printer. This guide provides information
about the following topics:
z

Setting up the printer

Installing and using printer software

Installing optional accessories

Setting printer options

Connecting and using the printer on a network

Printing on different media types

Using remote diagnostic tools

Maintaining the printer

Solving problems with the printer

Printer supplies, support, and specifications

Emulated PostScript printing

LCD control panel messages

Additional resources
The following resources provide additional information about the printer:
z

Setup poster
The setup poster provides illustrated setup information. A printed
version of this document is provided with the printer. Also, an
electronic version is available as an Adobe® Acrobat® Portable
Document Format (PDF) file on the Starter CD.

Getting started guide
The getting started guide provides instructions for setting up the
printer, as well as warranty and regulatory information. This guide is
provided with the printer in a printed format.

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1-1

Toolbox (Windows only)
The Toolbox provides status and maintenance information about
the printer, as well as step-by-step guidance for printing tasks.
(Printer status information is only available if the printer is
connected to a network.) For more information, see “Using the
Toolbox.”

Printer driver online help (Windows only)
The online help provides information about using the printer driver.

HP Jetdirect Print Server Administrator’s Guide
This guide provides information for configuring and troubleshooting
the HP Jetdirect print server used with this printer. It is available as
a PDF file on the Starter CD.

Embedded Web server
The embedded Web server provides configuration, status, and
diagnostic information about the printer. It also includes links to
hp instant support and myPrintMileage, which are Web-based tools
that help you diagnose and solve printer problems, and manage
your printing activities and printer supplies more effectively. The
embedded Web server can be used from a standard Web browser
or from the Toolbox (Windows only).
For more information, see “Using the embedded Web server.”

hp instant support
hp instant support is a Web-based tool that provides you with
product-specific services, troubleshooting tips, and information
about your printer's ink and media usage. With this information, you
can diagnose and solve printer problems, and manage your printing
activities and printer supplies more effectively. For more
information, see “Using hp instant support.”

World Wide Web
The following HP websites have the latest printer software, product
information, and support information available for the printer.
• http://www.hp.com/support/businessinkjet3000
• http://www.hp.com

1-2

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Printer configurations
This printer is available in the configurations described in this section.

HP Business Inkjet 3000
The HP Business Inkjet 3000 printer is a four-color Inkjet printer that
prints up to 21 pages per minute (ppm) in monochrome (black and
white) and 17 ppm in color in Fast mode. The laser-equivelant speed is
10 ppm for monochrome and 8 ppm for color. (Laser-equivalent speed
is the print speed that can be expected in relation to the pages-perminute speed of laser printers.) This configuration of the printer can
produce 2400 by 1200 dots per inch (dpi) in Photo mode (using the
PCL 6 printer driver for Windows).
z

Trays. The printer comes with a tray that holds up to 300 sheets of
print media, and up to 50 transparencies (Tray 2). It supports letter,
legal, executive, JIS executive, A4, JIS B5, and ISO B5 size media.
The printer also comes with Tray 1, which provides a straightthrough paper path and feeds a single sheet of media at a time.

Connectivity. The printer provides a parallel port and a universal
serial bus (USB) port for connectivity. The printer also contains two
enhanced input/output (EIO) slots and a standard bidirectional
parallel cable interface (IEEE-1284 compliant).

Memory. The printer contains 64 megabytes (MB) of synchronous
dynamic random access memory (SDRAM) on the formatter and
24 MB SDRAM on the printer base. To allow for memory
expansion, the printer has three DIMM slots that accept 64 or
128 MB RAM each or 4 MB flash DIMMs. This printer can support
up to 344 MB of memory (including the 24 MB on the printer base).

HP Business Inkjet 3000n
The HP Business Inkjet 3000n printer includes the features of the
HP Business Inkjet 3000, plus an HP Jetdirect print server. An
HP Jetdirect print server allows the printer to be shared in a network
environment by connecting the printer directly to the network.

HP Business Inkjet 3000dtn
The HP Business Inkjet 3000dtn printer includes the features of the
HP Business Inkjet 3000n printer, plus a 700-sheet tray (Tray 3) and an
auto-duplex unit for automatic 2-sided printing.

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1-3

1-4

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Setting up

Understanding printer parts
3

4
5

6
7

10
1

LCD control panel

Top cover

Printhead cover

Ink cartridge cover

Simplex unit or optional auto-duplex unit

Output bin

Tray 2

Media level indicators

Tray 3 (optional)

10 Tray 3 base (holds Tray 3 and supports the printer)
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2-1

Ink cartridge cover

Printhead cover

Hook (connects to the catch and must be engaged for the printer
to operate)

Printhead latch (provides access for installing or removing
printheads from their color-coded sockets)

Note

2-2

To open the printhead latch, you must turn on the printer.
5

Printheads

Catch (metal bar that secures the hook and engages the
printhead latch)

Ink cartridges

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3
4
6
5

1
Note

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Tray 1
The printer comes with a single sheet manual feed unit in the Tray 1
location. You can purchase a multipurpose tray as an optional
accessory, which is installed in place of the single sheet manual
feed unit in the Tray 1 location. For more information, see
“Multipurpose tray (100-sheet tray).”

EIO slots (allow EIO accessories to be installed; The HP Business
Inkjet 3000n and 3000dtn configurations come with an HP Jetdirect
print server in one of these slots)

DIMM cover

USB port

Parallel port

Power input

2-3

Setting up the printer
To set up the printer, complete the following steps. For illustrated setup
information, see the setup poster.

Step 1: Set up the printer
1

Select a location for the printer that is level, sturdy, and can support
all corners of the printer, such as a low table. The location should
be about 25 cm (10 inches) away from a wall to provide easy
access to the rear of the printer for using Tray 1.

If your printer was shipped with Tray 3 or you purchased Tray 3 as
an optional accessory, unpack Tray 3. Otherwise, go on to step 3.
a Position Tray 3 in the location where you want to place
the printer.
b Remove the tape and packing materials from Tray 3, including
the foam block located inside the tray.

Two people should lift the printer. Each person should grasp the
printer in the front just under the lip below the LCD control panel,
and in the rear by the indentation on either side of Tray 1.
Alternately, each person can hold on to the bottom of the printer
during lifting.

WARNING!

It is strongly recommended that two people lift or move the printer.
The printer is top-heavy and can tip if lifted by only one person.
The side of the printer that holds the ink cartridges and printheads
is considerably heavier than the other side.

WARNING!

Do not attempt to move the printer by holding on to Tray 2 in the
front or Tray 1 in the back. This can damage the printer and might
cause you to lose your grip on the printer.
4

Move the printer to the prepared location. Be sure that the foam
packing cushions are removed from the bottom of the printer.
Gently place the printer on the prepared location.
-OrIf installing Tray 3, align the front edge of the printer with the
front edge of the Tray 3 base. Gently lower the printer onto the
Tray 3 base.

2-4

ENWW

WARNING!

Be careful to keep your fingers and hands clear of the bottom of
the printer.
5

Remove the tape and packing materials from the printer.

Step 2: Connect the power cord and turn on
the printer
1

Connect the power cord to the printer and an alternating current
(AC) power receptacle.

Press
(power button) on the LCD control panel to turn on
the printer.
For a description of LCD control panel buttons, see “Understanding
the LCD control panel.”

WARNING!

To prevent electric shock, connect the power cord to a grounded
power receptacle only. Use only the power cord included with the
printer.

Step 3: Set up the LCD control panel for your
language (optional)
When the printer is turned on for the first time, you have the option to
set the language for the LCD control panel messages.

To select the LCD control panel language
1

Press

Press
(down arrow button) to highlight CONFIGURE DEVICE, and
then press (select button).

Press
press

(down arrow button) to highlight SYSTEM SETUP, and then
(select button).

Press
press

(down arrow button) to highlight LANGUAGE, and then
(select button).

Press
(down arrow button) or
(up arrow button) to scroll
through the language list and highlight the language of your choice.

Press

(select button) on the LCD control panel.

(select button) to confirm the language selection.
(pause/resume button) to return the printer to the

READY state.
ENWW

2-5

Step 4: Install the ink cartridges
1

Make sure the printer is turned on.

Lift the ink cartridge cover.

Remove each ink cartridge from its package.

Align the colored arrows, and then insert each ink cartridge into its
color-coded slot.

To ensure proper contact, press firmly on the cartridges until they
snap into place.

Note

When replacing ink cartridges, install the new ink cartridges right
away. Ink cartridges should not be removed from the printer for long
periods of time.

Step 5: Install the printheads
CAUTION

CAUTION

2-6

Before you lift the printhead cover, make sure that the printer
is plugged in and turned on. Otherwise, you cannot install
the printheads.
1

Lift the printhead cover.

To open the latch, lift it from the rear (item 1 in the graphic) and
then pull it forward and down to release the hook from the metal
catch (item 2 in the graphic).
Do not attempt to force open the printhead latch. The printhead
carriage will move to the left when the printer is turned on, enabling
you to open the latch.

ENWW

Lift and push the latch toward the back of the printer (item 3 in
the graphic).

Remove each printhead from its package.

Remove the protective tape from each printhead.

Remove the plastic cap from each printhead by pulling down as
indicated by the arrow on the cap.

Insert each printhead into its color-coded slot.

Note

The color order of the printheads does not correspond with the color
order of the ink cartridges.
8

Press firmly on each printhead to ensure proper contact
after installation.

Pull the latch all the way forward and down, and engage the catch
with the hook (item 2 in the graphic). Push the latch towards the
back of the printer. You might have to apply some pressure to close
the latch.

10 Close the printhead cover and the ink cartridge cover.
11 Wait while the printer aligns the printheads. This can take about 20
minutes. When the process is complete, an alignment page prints.
If no alignment page prints, check to make sure there is media in
the trays.

Step 6: Install the printer software and connect
the interface cable
You can install the printer software for local printing or network printing.
For local printing, you can connect the printer using a USB cable or a
parallel cable.
For more information about using USB or parallel interface
connections with your computer, see the documentation that came
with your computer.

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2-7

Windows printer software components
The printer software for Windows includes the following components:
z

Printer drivers
Printer drivers access the printer features and allow the computer
to communicate with the printer. The following printer drivers can
be used with the printer:
• PCL 5c
• PCL 6
• PostScript (PS) level 3 emulation

The following printer drivers are included with the printer.

Operating system*

PCL 5c

PCL 6

Windows 98, Millennium
Windows NT 4.0
Windows 2000
Windows XP 32-bit
Windows XP 64-bit**

*Printer features vary among printer drivers and operating systems.
**Windows XP 64-bit printer drivers are available only at
http://www.hp.com.
See the online Help in your printer driver for availability of features.
For more information about printing using the emulated PostScript
printer driver, see “Printing using PostScript emulation.”
z

Toolbox
The Toolbox provides printer status and maintenance information
about the printer. For more information, see “Using the Toolbox.”

Screen fonts
Screen fonts (also called “printer matching fonts”) are fonts used by
the computer that correspond to the fonts in the printer.
Adobe PostScript® 3™ screen fonts are also included.

Customization Utility
This utility lets you copy the selected installation options in the
printer software onto floppy disks, to a hard drive, or to a
network drive.

2-8

ENWW

Note

Printer installation software for UNIX® (HP-UX, Sun Solaris)
networks is available for download at
http://www.hp.com/support/net_printing.
For more information about using Linux with HP printers,
see http://hp.sourceforge.net.
For information about using the IBM PostScript 3 emulation printer
driver for IBM OS/2, see
http://www.hp.com/support/businessinkjet3000.
If you are using Windows NT 4.0, Windows 2000, or Windows XP,
you must have administrator privileges to install a printer driver.

ENWW

2-9

Macintosh printer software components
The printer software for Macintosh includes the following components:
z

PostScript Printer Description files (PPDs) (Mac OS 8.6 to
Mac OS 9.2.2)
PPDs, in combination with the Apple LaserWriter 8 printer driver,
access the printer features and allow the computer to communicate
with the printer. An installation program for the PPDs and other
software is provided on the Starter CD. Use the Apple
LaserWriter 8 printer driver that comes with the computer.

Printing Dialog Extensions (PDEs) (Mac OS X)
PDEs are code plug-ins that provide access to printer features,
such as number of copies, print on both sides, and quality settings.
An installation program for the PDEs and other software is provided
on the Starter CD.

HP LaserJet Utility
The HP LaserJet Utility allows control of features that are not
available in the printer driver. Use the illustrated screens to select
printer features and complete tasks with the printer, such as the
following:
• download files, view fonts, and change many of the
printer settings
• check the ink cartridge levels
• configure and set the printer for Internet Protocol (IP) or
AppleTalk printing

Note

The HP LaserJet Utility is not supported for the Korean, Japanese,
Simplified Chinese, and Traditional Chinese languages.

2-10

ENWW

Connecting the printer using a USB cable in Windows
Use a USB cable to connect the printer to the computer if the computer
has a USB port and is running Windows 98, Windows Millennium
Edition (Me), Windows 2000, or Windows XP.
If your computer does not meet these specifications, connect the printer
to your computer using a parallel cable.
In most cases, after you install the printer software and connect a
printer to the computer, you can install additional printers with USB
cables without reinstalling the printing software.
Note

It is recommended that you install the software before you connect
the printer to the computer.
Do not connect the USB cable until you are prompted by the printer
installation software.

Software-first installation
1

Start Windows and make sure no other Windows applications
are running.

Insert the Starter CD into the CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, click Start, and then
click Run. At the command line box, type the letter of your
computer's CD-ROM drive followed by :\SETUP (for example, type
D:\SETUP).

Note

ENWW

On the CD menu, click Install Printer Driver.

Choose your language, and then click OK.

Follow the instructions on the screen.

Click Connected to this computer, and then click Next.

In the Select Port screen, click USB, and then click Next.
When connecting the printer using a USB cable, you can install only
one of the printer drivers (PCL 5c, PCL 6, or PS) at a time.

2-11

Follow the instructions on the screen to complete the installation.

Connect the USB cable to the computer and the printer. The Found
New Hardware wizard appears on the computer screen, and the
printer icon is created in the Printers folder.

Note

If your computer is running Windows 98 or Windows Millennium
Edition, the installation program prompts you to restart the
computer. Plug in the USB cable only after Windows has restarted.
You can also choose to restart the computer at a later time.

Hardware-first installation
Note

Before you can install the printer software on a computer running
Windows XP 64-bit, you must download the printer software from
http://www.hp.com.
If you have connected the USB cable to the ports on the computer and
the printer before installing the printer software, the Found New
Hardware wizard appears on the computer screen.
1

In the Found New Hardware wizard, click Next.

Click Search for the best driver for your device
(Recommended), and then click Next.

Insert the Starter CD into the CD-ROM drive.
If the CD menu appears, click Exit twice to close the CD menu.

Select Specify a location, click Browse to locate the installation
files for the operating system the computer is using, and then
click OK.
• For Windows 98 and Windows Millennium Edition, use
DRIVERS\\WIN9X_ME\.
For example, DRIVERS\PCL6\WIN9X_ME\ENGLISH contains
the installation files for the English version of the PCL 6
printer driver.
• For Windows 2000 and Windows XP, use
DRIVERS\\WIN2K_XP\.
For example, DRIVERS\PS\WIN2K_XP\ENGLISH contains the
installation files for the English version of the PS 3 printer driver.

2-12

Click Next, and then follow the instructions on the screen.

Click Next, and then click Finish.

If you are using Windows 98 or Windows Millennium Edition,
complete steps 3 through 6 again to finish the installation.

ENWW

Connecting the printer with a USB cable in the Mac OS
Note

When setting up the printer using a USB cable, install the software
first, and then connect the printer to the computer.
1

Insert the Starter CD into the CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, double-click the CD icon
on the desktop, and then double-click the ClassicInstaller icon (if
you are using Mac OS 8.6 to Mac OS 9.2.2) or the CarbonInstaller
icon (if you are using Mac OS X). This icon is located in the
Installer: folder of the Starter CD (where is
your language preference).

Follow the instructions on the screen.

Connect the cable between the ports on the computer and
the printer.

If you are using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5
through 9.
-OrIf you are using Mac OS X or later, complete steps 10 through 13.

Mac OS 8.6 to Mac OS 9.2.2
5

Open the Desktop Printer Utility:
• Mac OS 8.6 to Mac OS 9.0.x: On the hard drive, double-click
the Desktop Printer Utility icon in the Apple Extras:
Apple LaserWriter Software folder.
• Mac OS 9.1.x to Mac OS 9.2.2: On the hard drive, double-click
the Desktop Printer Utility icon in the Applications (Mac OS 9):
Utilities folder.

ENWW

On the pop-up menu, select LaserWriter8, select Printer (USB)
from the list, and then click OK.

In the PostScript Printer Description (PPD) File section of the
window that appears, click Auto Setup.

Make sure HP Business Inkjet 3000 is selected and click Select.

Click Create. The printer icon appears on the desktop.

2-13

Mac OS X
10 Open the Print Center (located in the Applications\Utilities folder),
and then click Add Printer.
11 On the pop-up menu, select USB.
12 If necessary, select the Zone.
13 Select HP Business Inkjet 3000 from the list, and then click Add.
A dot appears beside the printer name, indicating that this printer is
now the default printer.

Connecting the printer using a parallel cable in
Windows
Use a parallel cable to connect the printer to the computer if the
computer has a parallel port and is running Windows 98,
Windows Millennium Edition, Windows NT 4.0, Windows 2000, or
Windows XP.
1

Start Windows and make sure no other Windows applications
are running.

Insert the Starter CD into your CD-ROM drive. The CD menu runs
automatically.
If the CD menu does not run automatically, click Start, click Run,
and at the command line box, type the letter of your computer's
CD-ROM drive followed by :\SETUP (for example, type D:\SETUP).

On the CD menu, click Install Printer Driver.

Choose your language, and then click OK.

Follow the instructions on the screen.

Click Connected to this computer, and then click Next.

Be sure the Parallel check box is selected. Use the drop-down
menu to select the parallel port to which the printer is connected.

Note

2-14

If the Express Install using HP recommended defaults check
box is selected, the installation program uses default options. If you
want to specify the installation options, clear this check box.
8

Follow the instructions on the screen to complete the installation.

Connect the parallel cable to the computer and the printer.

ENWW

Connecting the printer using a network connection in
Windows
Note

When setting up the printer using a network connection, connect
the printer to the network first, and then install the software.
1

Note

If an HP Jetdirect print server was purchased separately, install it in
the printer. The print server must be installed before you install the
printer software. For information about installing the HP Jetdirect
print server, see “Installing optional accessories.”
The HP Jetdirect print server is pre-installed in the HP Business
Inkjet 3000n and 3000dtn printer configurations.

Connect the network cable between the HP Jetdirect print server
and a network port.

Start Windows and make sure no other Windows applications
are running.

On the CD menu, click Install Printer Driver.

Choose your language, and then click OK.

Follow the instructions on the screen.

Click Connected to the network, and then click Next.

Click Basic Server or Peer-to-Peer Network Setup, and then
click Next.

10 Follow the instructions on the screen to complete the installation.
For more information about network configuration, see “Configuring
network connectivity.”

ENWW

2-15

Connecting the printer with a network (Ethernet) cable
in the Mac OS
When connecting the printer to a network in the Mac OS, make sure the
HP Jetdirect print server is installed in the printer before you install the
printer software. For more information about installing the HP Jetdirect
print server, see “Installing optional accessories.”
1

Insert the Starter CD into the CD-ROM drive. The CD menu
runs automatically.
If the CD menu does not run automatically, double-click the CD icon
on the desktop, and then double-click the ClassicInstaller icon (if
you are using Mac OS 8.6 to Mac OS 9.2.2) or the CarbonInstaller
icon (if you are using Mac OS X). This icon is located in the
Installer: folder of the Starter CD (where is
your language preference).

Follow the instructions on the screen.

Connect the cable between the ports on the computer and
the printer.

If you are using Mac OS 8.6 to Mac OS 9.2.2, complete steps 5
through 9.
-OrIf you are using Mac OS X, complete steps 10 through 13.

Mac OS 8.6 to Mac OS 9.2.2
5

2-16

On the pop-up menu, select LaserWriter8, select Printer
(AppleTalk) from the list, and then click OK.

In the PostScript Printer Description (PPD) File section of the
window that appears, click Auto Setup.

Make sure HP Business Inkjet 3000 is selected, and click Select.

Click Create. The printer icon appears on the desktop.

ENWW

Mac OS X
10 Open the Print Center (located in the Applications\Utilities folder),
and then click Add Printer.
11 If you are using an AppleTalk network, on the pop-up menu,
select AppleTalk.
-OrIf you are using an LPR network, on the pop-up menu, select LPR
Printer using IP, and then type the IP address for the printer.
12 If necessary, select the Zone.
13 Select HP Business Inkjet 3000 from the list, and then click Add.
A blue dot appears beside the printer name, indicating that this
printer is now the default printer.

Step 7: Enable optional accessories in the
printer driver
If you have installed an auto-duplex unit, Tray 3, or the multipurpose
tray (which in installed in the Tray 1 location), you must enable these
optional accessories in the printer driver.
If you are using operating systems other than Windows or Macintosh,
you might need to enable optional accessories from the LCD control
panel Printing menu. For more information, see “Printing menu.”

To enable optional accessories in Windows
1

Click Start, point to Settings, and then click Printers
(Windows 98, Windows Millennium Edition, Windows NT 4.0, and
Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).

Right-click the icon for the desired printer driver, and then click
Properties.
• PCL 6: On the Configure tab, select the check boxes for your
optional accessories, and then click OK.
• PCL 5c/PS: On the Device Options tab, click the optional
accessories you want to enable, choose Installed from the
drop-down menu, and then click OK.

Note

ENWW

For information on selecting and loading media for printing,
see “Selecting and loading print media.”
2-17

To enable optional accessories in the Mac OS
Note

2-18

Mac OS X automatically enables all optional accessories in the
printer driver when you install the printer software.
1

Click the printer’s desktop printer icon.

On the Printing menu, click Change Setup.

On the Change pop-up menu, select the optional accessory you
want to enable.

On the To pop-up menu, select Installed.

Click OK.

Repeat this procedure for each optional accessory you want
to enable.

ENWW

Installing optional
accessories
The following accessories are available for the printer.
z

Multipurpose tray (100-sheet tray)

700-sheet tray (Tray 3)

Auto-duplex unit

HP Jetdirect print server

Additional printer memory and font DIMMs

For information about ordering accessories, see “Ordering supplies and
accessories.”

Multipurpose tray (100-sheet tray)
The multipurpose tray is designed to handle a variety of media types
and sizes, including heavy paper and transparencies. The multipurpose
tray is recommended if you print often on heavy paper or other special
media that requires a straight-through paper path because it can hold
up to 100 sheets of media.
For information about using the multipurpose tray, see “To load media
in the optional multipurpose tray.”

ENWW

3-1

Installing the optional multipurpose tray
Note

To install the multipurpose tray, you must first remove the single
sheet manual feed unit from the Tray 1 location at the back of
the printer.
1

Grasp the handle under the single sheet manual feed unit. Firmly
pull to remove it from the printer. Keep this item for future use.

Slide the multipurpose tray into the Tray 1 opening at the back of
the printer until it snaps into place.

700-sheet tray (Tray 3)
Tray 3 can hold up to 700 sheets of standard weight paper. Tray 3 is
recommended if you frequently print multi-page documents or
anticipate a high volume of printing.
For information about installing Tray 3, see “Setting up the printer.”
For information about using Tray 3, see “To load media in Tray 2 or
optional Tray 3.”

3-2

ENWW

Auto-duplex unit
The printer can automatically print on both sides of paper with the
auto-duplex unit. If your printer does not have an auto-duplex unit,
one can be purchased separately. For information about using the
auto-duplex unit, see “Printing on both sides of the page.”

Installing the auto-duplex unit
Two-sided printing (duplexing) might require additional memory. For
more information, see “Additional printer memory and font DIMMs.”

ENWW

Press and hold

(power button) to turn off the printer.

Grasp the output bin by both sides and pull it straight out of the
printer. Do not lift or tilt the output bin while removing it. Set the
output bin aside.

Grasp the handle under the front of Tray 2. Pull out Tray 2 until it
catches. Slightly lift up Tray 2, or move the tray counterclockwise,
and pull it completely out of the printer. Set Tray 2 aside.

Grasp the handle under the front of the simplex unit. Avoid touching
the star wheels. Pull the simplex unit straight out of the printer, and
set it aside. Keep the simplex unit for future use.

Look for the two guides inside the printer. Insert the rails of the
auto-duplex unit into these guides. Slide the auto-duplex unit into
the printer until it locks into place.

3-3

Note

If the tray will not close completely when it is reinserted, pull out the
tray half-way, and then push it in again until it closes completely.
7

Note

Insert Tray 2 into the Tray 2 case and push it firmly into the printer
until it locks into place.

Set the output bin on top of Tray 2. Push the output bin into the
printer. Be sure that both sides of the output bin snap into place.
You must configure the auto-duplex unit in the printer driver.
For more information, see “Enable optional accessories in the
printer driver.”

HP Jetdirect print server
Your printer can be shared in a network environment by connecting it
directly to the network with an HP Jetdirect print server. An HP Jetdirect
print server provides better performance than printing directly from a
computer, and it provides flexibility in preparing a location for the
printer.

Installing an HP Jetdirect print server
The HP Jetdirect print server can be used in both client-server and
peer-to-peer printing configurations.
Note

The HP Business Inkjet 3000n and 3000dtn come with an
HP Jetdirect print server installed. It is recommended that the
printer be shared on a network through the print server.
If you own the HP Business Inkjet 3000n or 3000dtn, skip step 1
and go on to step 2, “Verify that the printer works.”
For a list of supported HP Jetdirect print servers, see “Networking
accessories.”

3-4

ENWW

Step 1: Install the HP Jetdirect print server
CAUTION

ENWW

The HP Jetdirect print server contains electronic components that
can be damaged by static electricity. To prevent buildup of static
electricity, maintain frequent contact with any bare sheet metal
surface on the printer. If possible, wear a grounding wrist strap
(or similar device). Handle the print server carefully at all times.
Avoid touching electronic components or circuit paths.
1

Press and hold
(power button) to turn off the printer, and then
unplug the power cord.

Use a Phillips head screwdriver to loosen and remove the two
retaining screws holding the cover for the empty EIO slot onto the
printer. Remove the cover. You will not need these screws and
cover again.

Firmly insert the HP Jetdirect print server into the EIO slot.

Insert and tighten the retaining screws that came with the
HP Jetdirect print server.

Connect the network cable to the HP Jetdirect print server.

3-5

Step 2: Verify that the printer works
1

Reconnect the power cord and turn on the printer.

Print a Configuration page.
a Press

(select button) on the LCD control panel.

b Press
(down arrow button) to highlight INFORMATION, and
then press (select button).
c Press

(down arrow button) to highlight PRINT
(select button) to print the
configuration page.

CONFIGURATION, and then press
Note

Because you have installed an HP Jetdirect print server, two
configuration pages print. The HP Jetdirect Configuration page
contains setup information (for example, LAN HW ADDRESS) that
might be needed for the next step.
If the Configuration page does not print, uninstall and reinstall the
print server card to ensure that it is completely seated in the slot.

3-6

ENWW

Obtaining more information
If you encounter any problems or difficulty printing over a network, see
“Configuring network connectivity” and the following sources.
Document

Description

HP Jetdirect Print Server
Administrator's Guide

This guide, included on the Starter CD, provides
detailed information about setting up and using
your HP Jetdirect print server.
It also provides information about the following:
z
HP Software Solutions for HP Jetdirect
print servers
z
TCP/IP configurations
z
Using LPD (Line Printer Daemon) services
on the HP Jetdirect print server
z
FTP printing
z
Configuration page messages and
troubleshooting
z
Embedded Web server to access
configuration and management pages for
the print server and device

Documentation for the
operating system and
network operating system

This documentation came with your computer
or your network operating system. It describes
basic network printing common to all
network printers.

In addition to these sources, printer information and configuration
features are available through HP Web Jetadmin. See “HP Web
Jetadmin” for more information.
For more information about HP Web Jetadmin and other HP network
printing software, visit the website http://www.hp.com/support/
net_printing.

ENWW

3-7

Additional printer memory and font DIMMs
If you often print complex graphics or PostScript emulation documents,
or if you print with the optional auto-duplex unit, you might want to add
more memory to the printer. You can also install a font DIMM to print
languages such as Japanese or Korean.
Note

Adding memory to the printer will allow it to process more complex
PostScript emulation and PCL 5c and PCL 6 jobs, but it might not
increase processing speed.
To find out how much memory is installed in the printer, print a
configuration page. See “Printing a Configuration page.”

EIO hard disk drive
An EIO hard disk drive can be used for print job storage, and to
permanently store downloaded fonts and forms in the printer. Unlike
standard printer memory, items on the EIO hard disk drive remain in the
printer even when the printer is turned off.
For information about ordering an EIO hard disk drive, see “Memory/
storage accessories.” For information about installing and using an
EIO hard disk drive, see the documentation provided with the EIO hard
disk drive.

Installing memory and font DIMMs
The printer is shipped with 64 MB of memory on the formatter and
24 MB of memory on the printer base. The printer has three dual inline
memory module (DIMM) slots that accept 64 or 128 MB RAM each or
4 MB flash DIMMs. The printer can support up to 344 MB of memory
(including the 24 MB on the printer base). This additional memory is
available for purchase as an accessory. For more information,
see “Ordering supplies and accessories.”
You can also follow this procedure to install third-party
customized solutions.

3-8

ENWW

To install memory and font DIMMs
CAUTION

ENWW

DIMMs contain electronic components that can be damaged by
static electricity. To prevent buildup of static electricity, maintain
frequent contact with any bare sheet metal surface on the printer.
If possible, wear a grounding wrist strap (or similar device).
Handle DIMMs carefully at all times. Avoid touching electronic
components or circuit paths.
1

If you have not already done so, print a Configuration page to find
out how much memory is installed in the printer before adding more
memory. See “Printing a Configuration page.”

Press and hold

Unplug the power cord and disconnect any cables.

To remove the DIMM cover from the back of the printer, insert a
flathead screwdriver into the top slot. Gently push down on the
screwdriver's handle with one hand, grasp the cover with the other
hand, and remove the cover.

Remove the DIMM from the antistatic package, and then align the
DIMM with an empty DIMM slot.

On the DIMM slot, push the DIMM locks outward to release
the locks.

Insert the DIMM into the slot (item 1 in the graphic) and press it into
the printer until it snaps into the slot (item 2 in the graphic).

(power button) to turn off the printer.

3-9

Note

To remove a DIMM, the locks on the DIMM slot must be released
by pushing them outwards.
8

Replace the cover and gently apply pressure until the cover snaps
into place.

Reattach the power cord and any cables, and then turn on
the printer.

Checking memory installation
Follow this procedure to verify that DIMMs are installed correctly.

To check memory installation
1

Check that READY appears on the LCD control panel when the
printer is turned on. If an error message appears, a DIMM might
have been installed incorrectly.
For information about printer messages, see “LCD control panel
messages.”

Print a new Configuration page. Check the memory section on the
Configuration page and compare it to the Configuration page
printed before the DIMM installation. If the amount of memory has
not increased, one of the following problems might have occurred:
• The DIMM might not be installed correctly. Repeat the
installation procedure.
• The DIMM might be defective. Try a new DIMM.

3-10

ENWW

Setting printer options
The LCD control panel allows you to change printer settings, view
printer status and printer messages, and diagnose printer problems.
Additional menu items can appear in the LCD control panel, depending
on the options installed in the printer.

Understanding the LCD control panel
9

ENWW

Power button (

): Turns the printer off and on.

Help button ( ): Provides additional information about printer
messages or menus.

LCD display: Shows status and error messages, as well as ink
cartridge levels.

Back button (

Up ( ) and down ( ) arrow button: Navigates through menu items
and increases or decreases numerical values.

Select button ( ): Selects highlighted menu items. This button also
restarts printing after continuable errors.

Cancel job button ( ): Cancels the current print job. The time it
takes to cancel depends on the size of the print job. Press this
button only once to cancel the current print job.

Pause/resume button ( ): Temporarily stops and restarts printing.
This button also exits the menus and exits the LCD control
panel help.

): Navigates backward one level in the menus.

4-1

Ready light: Indicates one of three possible states:
On — The printer is online and ready to accept print jobs. This state
also indicates that the printer may have buffered data that it has
finished processing but is waiting to receive more data.
Off — The printer is either offline, turned off, or has no data to
process.
Flashing — The printer is receiving data, or, if the LCD displays the
message PLEASE WAIT, the printer is attempting to stop printing
and go offline.

10 Attention light: Indicates one of four possible states:
On — A critical error has occurred, and the printer requires
attention. A critical-error message usually accompanies this
indicator.
Off — No conditions exist that require attention. A printer-status
message usually accompanies this indicator.
Flashing quickly — The printer has encountered an error that
requires user attention (such as an open door or a paper jam).
An error message usually accompanies this indicator.
Note

For a list of messages that can appear in the LCD control panel
display, see “LCD control panel messages.”

Printing an LCD control panel menu map
You can print a menu map from the LCD control panel.

To print an LCD control panel menu map

Note

4-2

Press

(select button) on the LCD control panel.

Press
press

(down arrow button) to highlight INFORMATION, and then
(select button).

Press

(select button) to select PRINT MENU MAP.

If the auto-duplex unit is installed and the auto-duplex option is set
to ON in the LCD control panel, do not remove the page from the
printer until both sides are finished printing.

ENWW

Changing LCD control panel menu settings
The LCD control panel is one of three ways to set options in the printer.
You can also change options using settings in the printer driver and in
the applications from which you print. Printer driver and application
settings override LCD control panel settings for the current print job.
Application settings override default printer driver settings.
Menu items in the LCD control panel are numbered from 1-9. If a menu
has more than nine items, the additional items will appear with a letter
value from A to Z. However, the numbers and letter values are not
included in the procedures in this guide.
Items that have submenus appear with a plus sign (+) next to them.
If the second line of a two-line message is not visible, an ellipsis (...)
appears at the end of the first line of the message.
For more information about any LCD control panel menu or item,
press
(help button).
Note

If you cannot gain access to a menu or item, it is either not an option
for the printer, or you have not enabled the associated higher-level
option. When items appear with a padlock symbol next to them,
a personal identification number (PIN) is required to change
the setting.

To change an LCD control panel setting
1

Press
menus.

(select button) on the LCD control panel to enter the

Navigate to the menu or submenu that contains the setting you
want to change.
• Press
(down arrow button) or
(up arrow button) to highlight
the desired menu. (Hold down either of these buttons to
auto-scroll through the selections.) Press (select button) to
access the desired menu. Repeat this procedure to access
submenus.
• Press (down arrow button) or
(up arrow button) to highlight
the desired setting, and then press (select button) to save the
setting. An asterisk (*) appears next to the setting in the display,
indicating that the new setting is now the default.

ENWW

Press
(pause/resume button) to exit the menus and return the
printer to the READY state. If no key is pressed for 30 seconds, the
printer returns automatically to the READY state.

4-3

Retrieve Job menu
This menu displays all stored jobs. You can scroll through the list to find
and select a specific job. If the printer has no stored jobs, the
LCD control panel displays the message NO STORED JOBS.

Information menu
This menu contains printer information pages that give details about the
printer and its configuration. To print an information page, scroll to the
desired page and press (select button).

Message

Description

PRINT MENU MAP

This item prints a map of the printer menu structure.

PRINT
CONFIGURATION

This item prints a page describing current
configuration settings (such as firmware version,
model, accessories installed, I/O support, or other
details). If an HP Jetdirect print server is installed, a
second page will be printed, which displays the
settings for the HP Jetdirect print server.

PRINT SUPPLIES
STATUS PAGE

This item prints the estimated remaining life
(represented in graphical form as a gauge) for the
supplies. This item shows ink cartridge serial
numbers, the expiration date, maintenance
information, and whether ink levels are low.
This item also shows printhead serial numbers and
printhead health information.

SUPPLIES STATUS

This item displays the supplies status in a
scrollable list.

PRINT USAGE PAGE This item prints a count of all media sizes that have

passed through the printer; lists whether they were
simplex, duplex, monochrome, or color; and reports
the page count.

4-4

PRINT DEMO

This item prints a demonstration page.

PRINT FILE
DIRECTORY

This item prints the name and directory of files
stored on an optional hard disk.

ENWW

Message

Description

PRINT PCL
FONT LIST

This item prints the available PCL fonts.

PRINT PS
FONT LIST

This item prints the available PS (emulated
PostScript) fonts.

Paper Handling menu
These settings control the default media-selection options. However,
printer driver and software application settings override LCD control
panel settings for the current print job.

ENWW

Message

Value or Submenu

Description

TRAY 1 SIZE

LETTER
LEGAL
EXECUTIVE
A4
A6
B5(ISO)
B5(JIS)
ENVELOPE #10
ENVELOPE MONARCH
ENVELOPE C5
ENVELOPE DL
CUSTOM
ANY CUSTOM

This item allows you to
select the media size loaded
in Tray 1.
Default = LETTER

4-5

4-6

Message

Value or Submenu

Description

TRAY 1 TYPE

PLAIN
PHOTO GLOSS
PHOTO QUALITY GLOS
PHOTO QUALITY MATT
EVERYDAY SEMI GLOS
EVERYDAY MATTE
PREMIUM INKJET
PREMIUM IJ HEAVY
BROCHURE GLOSS
BROCHURE MATTE
PM PHOTO GLOSS
PM+ PHOTO GLOSS
PM+ PHOTO MATTE
COLORFAST PHOTO
PREMIUM TRNSPRNCY
PREMIUM+ TRNSPRNCY

This item allows you to
select media type loaded in
Tray 1.
Default = PLAIN

TRAY 2 SIZE

ANY
LETTER
LEGAL
EXECUTIVE
A4
B5(JIS)
B5(ISO)
CUSTOM
ANY CUSTOM

This item displays the
current size configuration for
the tray. Sizes are detected
by the printer tray. To use a
custom size, load the media
in the tray and adjust the
length and width guides to fit
snugly but gently against
the media.
Default = LETTER

ENWW

Message

Value or Submenu

Description

TRAY 2 TYPE

ANY
PLAIN
PHOTO GLOSS
PHOTO QUALITY GLOS
PHOTO QUALITY MATT
EVERYDAY SEMI GLOS
EVERYDAY MATTE
PREMIUM INKJET
PREMIUM IJ HEAVY
BROCHURE GLOSS
BROCHURE MATTE
PM PHOTO GLOSS
PM+ PHOTO GLOSS
PM+ PHOTO MATTE
COLORFAST PHOTO
PREMIUM TRNSPRNCY
PREMIUM+ TRNSPRNCY

This item allows you to
select the media type loaded
in Tray 2.
Default = PLAIN

TRAY 3 SIZE

ANY
LETTER
LEGAL
EXECUTIVE
A4
B5(JIS)
B5(ISO)
CUSTOM
ANY CUSTOM

4-7

4-8

Message

Value or Submenu

Description

TRAY 3 TYPE

This item allows you to
select media type loaded in
Tray 3.
This item is displayed only
when Tray 3 is installed.
Default = PLAIN

ENWW

Configure Device menu
Items in this menu affect printer behavior. Configure the printer
according to your printing needs.
The Configure Device menu contains several submenus: Printing, Print
Quality, System Setup, I/O, and Resets.

Printing menu
The items in this menu are used when printing from MS-DOS®, UNIX,
and Linux. If your computer is running Windows or the Mac OS,
configure these settings using the printer driver.

ENWW

Message

Value or Submenu

Description

COPIES

1 - 32000

This item sets the number of
copies to print.
Default = 1

DEFAULT PAPER LETTER
SIZE
LEGAL
EXECUTIVE
A4
A6
B5(ISO)
B5(JIS)
ENVELOPE #10
ENVELOPE MONARCH
ENVELOPE C5
ENVELOPE DL
CUSTOM
ANY CUSTOM

This item allows you to set the
default media size.
Default = LETTER

DEFAULT
UNIT OF MEASURE
CUSTOM PAPER X DIMENSION
SIZE
Y DIMENSION

This item allows you to set the
unit of measurement and
dimensions for jobs that have
no dimensions. The default
paper size (see above) must
be set to CUSTOM to use
this item.
The values can be set
independently and apply to
any jobs that are sent without
dimensions.
Default = INCHES

4-9

Message

Value or Submenu

Description

This item allows you to set a
DEFAULT PAPER ANY
default media type.
TYPE
PLAIN
Default = PLAIN
PHOTO GLOSS
PHOTO QUALITY GLO
PHOTO QUALITY MATT
EVERYDAY SEMI GLO
EVERYDAY MATTE
PREMIUM INKJET
PREMIUM IJ HEAVY
BROCHURE GLOS
BROCHURE MATTE
PM PHOTO GLOS
PM+PHOTO GLOSS
PM+PHOTO MATTE
COLORFAST PHOTO
PREMIUM TRNSPRNCY
PREMIUM+TRNSPRNCY

4-10

DUPLEX

OFF
ON

This item appears only when
an auto-duplex unit is
installed. Set the value to ON
to print on both sides (duplex)
or OFF to print on one side
(simplex) of a sheet of paper.
For more information, see
“Printing on both sides of the
page.”
Default = OFF

DUPLEX
BINDING

LONG EDGE
SHORT EDGE

This item appears only when
an auto-duplex unit is installed
and the duplex option is on.
Choose the binding edge
when duplexing (printing on
both sides of paper). For more
information, see “Printing on
both sides of the page.”
Default = LONG EDGE

OVERRIDE
A4/LETTER

NO
YES

This item sets the printer to
print an A4 job on letter-size
paper when no A4 paper is
loaded, or to print a letter-size
job on A4 paper when no
letter-size paper is loaded.
Default = NO

ENWW

Message

Value or Submenu

Description

MANUAL FEED

OFF
ON

This item allows you to feed
media manually.
Default = OFF

COURIER FONT REGULAR
DARK

This item allows you to select
a version of the Courier font.
Default = REGULAR

WIDE A4

NO
YES

This item allows you to change
the printable area of A4 paper
so that eighty 10-pitch
characters may be printed on
a single line.
Default = NO

PRINT PS
ERRORS

OFF
ON

This item allows you to print a
list of PS errors.
Default = OFF

PCL

FORM LENGTH
ORIENTATION
FONT SOURCE
FONT NUMBER
FONT PITCH
SYMBOL SET
APPEND CR TO LF

This item allows you to
configure settings for printer
control language (PCL) when
using PCL 5c or PCL 6 instead
of PostScript (PS) emulation
for the printer personality.

4-11

Print Quality menu
This menu allows you to adjust aspects of print quality, including
calibration, printhead alignment, and quality level.
.

4-12

Message

Value or
Submenu

Description

ALIGN
PRINTHEADS

N.A.

This item begins the printhead
alignment process.

COLOR
CALIBRATION

N.A.

This item begins the color
calibration process.

LINEFEED
CALIBRATION

N.A.

This item begins the linefeed
calibration process.

CLEAN
PRINTHEADS

N.A.

This item begins the printhead
cleaning process.

REPLACE
PRINTHEADS

N.A.

This item moves the printhead carriage
to allow users to replace the printheads.

DEFAULT
QUALITY LEVEL

DRAFT
NORMAL
BEST

This item allows you to select the
default level for print quality. This setting
is used if the print job contains no
print-quality selection.
Default = NORMAL

NORMAL MODE
PRINTING

AUTO
SPEED
QUALITY

This item allows you to select the type
or mode for normal mode printing to
produce optimal print output results.
SPEED prints at the best possible
speed, with less concern for
print quality.
QUALITY prints at a predetermined
quality level with less concern for print
speed.
AUTO combines speed and quality
settings depending on the health of
the printhead.
Default = AUTO

ENWW

System Setup menu
The System Setup menu allows you to make changes to general printer
default settings such as PowerSave Time, printer personality
(language), and jam recovery.
Message

Value or
Submenu

Description

JOB STORAGE
LIMIT

1-100

This item allows you to set the
maximum number of jobs that can
be stored on the printer. (This item
appears only if the printer has an
optional hard disk installed.)
Default = 32

JOB HELD
TIMEOUT

OFF
1 HOUR
4 HOURS
1 DAY
1 WEEK

This item allows you to set how
long the printer stores a quick copy
job, which prints the requested
number of copies of the job and
stores a copy on the printer's
optional hard disk. Additional
copies can be printed later. (This
item appears only if the printer has
an optional hard disk installed.)
Default = OFF

TRAY BEHAVIOR

USE REQUESTED
TRAY
MANUALLY FEED
PROMPT

This item allows you to specify the
tray-selection behavior.
USE REQUESTED TRAY requires
the printer to print from only the tray
specified.

MANUALLY FEED PROMPT
requires you to press (select
button) on the LCD control panel
before printing begins.

ENWW

POWERSAVE TIME 2 MINUTE
15 MINUTES
30 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
4 HOURS

This item reduces power
consumption when the printer
has been inactive for an
extended period.
Default = 30 MINUTES

PERSONALITY

This item sets the default
personality to automatic switching,
PCL, or PostScript emulation.
Default = AUTO

AUTO
PCL
PS

4-13

4-14

Message

Value or
Submenu

Description

CLEARABLE
WARNINGS

JOB
ON

This item allows you to set the
length of time that a clearable
warning is displayed on the
LCD control panel. If JOB is
selected, warnings are displayed
until the end of the current job. If ON
is selected, warnings are displayed
until you press
(select button).
Default = JOB

AUTO CONTINUE

OFF
ON

This item determines
printer behavior when the
system generates an Auto
Continuable error.
Default = ON

SUPPLIES LOW

STOP
CONTINUE

This item sets the printing action to
be taken when the low supplies
setting is reached for ink
cartridges only.
Default = CONTINUE

JAM RECOVERY

OFF
ON
AUTO

This item determines whether the
printer will attempt to reprint pages
after a jam.
Default = AUTO

RAM DISK

AUTO
OFF

This item allows you to enable or
disable the RAM disk to store print
jobs or printer fonts. This feature is
available only if no optional hard
disk is installed.

LANGUAGE

A list of available
This item sets the default language.
languages appears. Default = ENGLISH

ENWW

I/O menu
The I/O menu allows you to make changes to printer interface settings.
Message

Value or
Submenu

Description

I/O TIMEOUT

5 - 300

This item sets the length of time (in
seconds) that the printer waits for
remaining data for a print job. If that
time is exceeded, the printer prints the
print job.
Default = 15

PARALLEL INPUT HIGH SPEED This item allows you to access
two options:
ADVANCED
FUNCTIONS HIGH SPEED enables fast parallel

port communication with the host. If
the printer is connected to an older
computer, you may want to disable
this option.
ADVANCED FUNCTIONS allows you to
enable or disable the bi-directional
parallel communication. If you disable
this option, the host will not receive any
messages from the Printer Status and
Alerts software.

EIO X

ENWW

TCP/IP
IPX/SPX
APPLETALK
DLC/LLC
LINK SPEED

This item allows you to access
submenus for an EIO accessory, such
as the HP Jetdirect print server.

4-15

Resets menu
You may need to reset the printer In the following circumstances:
z

You want to restore the printer’s default settings.

Communication between the printer and computer has
been interrupted.

CAUTION

When you use the restore factory settings option on this menu,
you can lose printer configuration settings.

Note

This option does not reset an HP Jetdirect print server to its default
settings if one is installed in the printer. To reset the HP Jetdirect
print server, see “Resetting the HP Jetdirect print server.”
Message

Value or
Submenu

Description

RESTORE
FACTORY
SETTINGS

N.A.

This item restores all values to
the printer’s predetermined
factory values.

POWERSAVE

OFF
ON

This item enables and
disables PowerSave.
Default = ON

Diagnostics menu
This menu allows you to test various components of the printer so you
can identify and solve problems.

4-16

Message

Description

PRINT EVENT LOG

This item prints the last 50 entries in the printer’s
event log, starting with the most recent event.

SHOW EVENT LOG

This item displays the last 50 events on the
LCD control panel, starting with the most
recent event.

PAPER PATH TEST

This item tests the paper handling features of the
printer. If you have difficulty printing on both sides of
the page or printing from one of the trays, run this
test to verify that the paper path is working properly.

ENWW

Service menu
This menu requires administrator-level access rights. These items
should be used by trained service personnel only. When prompted,
press
(up arrow button) and
(down arrow button) to enter the PIN,
and then press (select button) to select and confirm the PIN.

ENWW

Message

Value or
Submenu

Description

CLEAR EVENT
LOG

N.A.

This item clears all events listed in the
Event Log. This feature can be useful
when tracking an issue.

TOTAL MONO
PAGES

0-9999999

This item is used for tracking the
number of pages printed using only
black.

TOTAL COLOR
PAGES

0-9999999

This item is used for tracking the
number of pages printed using any
color other than black.

SERIAL NUMBER

Printer serial
number

This item displays the printer serial
number. The serial number displayed in
the LCD control panel should match the
serial number tag located on the rear of
the printer.

SERVICE ID

Printer service
ID number

This item displays a number for printer
administrators to reference when
contacting customer support.

COLD RESET
PAPER

LETTER
A4

This item determines the paper size for
the default paper size setting in the
Printing menu. See “Printing menu” for
more information.

4-17

EIO menu
The EIO (enhanced input/output) menu appears only when an EIO
device is installed (such as an HP Jetdirect print server). If the printer
contains an HP Jetdirect print server, you can configure basic
networking parameters using the EIO menu. Network printer
administrators can also use HP Web Jetadmin to configure these and
other parameters remotely.
Note

4-18

The items available on the menu vary depending on the particular
print server that is installed.

Message

Value or
Submenu

Description

TCP/IP

ENABLE
CONFIGURE
METHOD

This item allows you to enable or
disable the TCP/IP menu and set the
TCP/IP protocol parameters.
In the TCP/IP menu, you can specify
BOOTP=YES or DHCP=YES for TCP/IP
parameters to be automatically
configured by a BootP or DHCP server
when the printer is turned on.
If you specify BOOTP=NO and
DHCP=NO, you can manually set the
following TCP/IP parameters from the
LCD control panel:
z
Each byte of the IP address (IP)
z
Subnet Mask (SM)
z
Syslog Server (LG)
z
Default Gateway (GW)
z
Idle Timeout period (default is 270
seconds; 0 disables the timeout)
When setting IP numbers, press
(up
arrow button) to increase the number
(down arrow button) to
by 1. Press
decrease the number by 1. Press
(select button) to make your selection.

ENWW

Message

Value or
Submenu

Description

IPX/SPX

ENABLE
FRAME TYPE

This item enables the IPX/SPX menu,
which you can use to set the IPX/SPX
protocol parameters.
In the IPX/SPX menu, you can specify
the frame type parameter used on
your network.
The default is AUTO, which
automatically sets and limits the frame
type to the one detected.
For Ethernet cards, frame type
selections include EN_8023, EN_II,
EN_8022, and EN_SNAP.
For Token Ring cards, frame type
selections include TR_8022 and
TR_SNAP.
In the IPX/SPX menu for Token Ring
cards, you can also specify NetWare
Source Routing parameters, which
include SRC RT=AUTO (default), OFF,
SINGLE R, or ALL RT.

APPLETALK

ENABLE

This item allows you to enable or
disable the AppleTalk protocol.

DLC/LLC

ENABLE

This item allows you to enable or
disable the DLC/LLC protocol.

LINK SPEED

This item allows you to manually set the
link speed (10 or 100 Mbs).

Resetting the HP Jetdirect print server
Resetting the HP Jetdirect print server restores the factory default
values of the Jetdirect print server.
Note

When you restore the factory default values for the HP Jetdirect
print server, all previously stored EIO settings are lost.

To reset the HP Jetdirect print server

ENWW

Press and hold

(power button) to turn off the printer.

While holding down both (select button) and
(pause/resume
button) on the LCD control panel, turn on the printer.

4-19

4-20

ENWW

Configuring network
connectivity
You can configure network parameters from the LCD control panel,
the embedded Web server, or for most networks, from the
HP Web Jetadmin software. For more information about using the
embedded Web server, see “Using the embedded Web server.”
For a complete list of supported networks and for instructions on
configuring network parameters, see the HP Jetdirect Print Server
Administrator’s Guide. This guide is provided on the Starter CD for
printers shipped with an HP Jetdirect print server.

Configuring Novell NetWare frame type
parameters
The HP Jetdirect print server automatically selects a NetWare frame
type. Select a frame type manually only when the print server selects an
incorrect frame type. To identify the frame type chosen by the
HP Jetdirect print server, print a configuration page from the
LCD control panel. See “Printing a Configuration page.”
The following frame types are supported:

ENWW

Ethernet_802.3

Ethernet_II

Ethernet_802.2

Ethernet_SNAP

5-1

To set the Novell NetWare frame type
1

Press (select button) on the LCD control panel to enter the
menus.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight I/O, and then press
(select button).

Press (down arrow button) to highlight EIO X (where X = 1 or 2),
and then press
(select button).

Press (down arrow button) to highlight IPX/SPX, and then press
(select button).

Press
press

Press
(down arrow button) to highlight the desired frame type,
and then press (select button).

To return to the READY state, press

(down arrow button) to highlight FRAME TYPE, and then
(select button).

(pause/resume button).

Configuring TCP/IP parameters
You can use the LCD control panel to configure the following
TCP/IP parameters:

5-2

Usage of BOOTP or DHCP for configuration parameters

IP address (4 bytes)

Subnet mask (4 bytes)

Default gateway (4 bytes)

Syslog server

Idle TCP/IP connection timeout (in seconds)

ENWW

To manually access TCP/IP parameters
1

Press (select button) on the LCD control panel to enter
the menus.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight I/O, and then press
(select button).

Press (down arrow button) to highlight EIO X (where X = 1 or 2),
and then press
(select button).

Press
(down arrow button) to select the parameter you want to
configure, and then press
(select button).

Press
(down arrow button) or
(up arrow button) to highlight
the option you want to select, and then press (select button).

To configure other parameters, press (back button) repeatedly to
return to the CONFIGURE DEVICE menu, and then repeat steps 1
through 6.
-OrTo return to the READY state, press

(pause/resume button).

Repeat steps 3-7 to configure other parameters.

Setting the link speed
By factory default, the link speed is set to AUTO. Use the following
procedure to set a specific speed and communication mode.

To set the link speed

ENWW

Press (select button) on the LCD control panel to enter
the menus.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight I/O, and then press
(select button).

Press
(down arrow button) to highlight EIO X (where X = 1 or 2),
and then press (select button).

Press
press

(down arrow button) to highlight LINK SPEED, and then
(select button).

5-3

Press
(down arrow button) or
(up arrow button) to highlight
the desired link speed, and then press (select button).

To return to the READY state, press

(pause/resume button).

Disabling network protocols (optional)
By factory default, all supported network protocols are enabled.
Disabling unused protocols has the following benefits:
z

It decreases printer-generated network traffic.

It prevents unauthorized users from printing to the printer.

It provides only pertinent information on the configuration page.

It allows the LCD control panel to display protocol-specific error and
warning messages.

To disable network protocols
Note

5-4

Do not disable the IPX/SPX protocol if Windows 98, Windows NT,
Windows Millennium Edition, Windows 2000, or Windows XP users
will be printing to the printer.
1

Press (select button) on the LCD control panel to enter
the menus.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight I/O, and then press
(select button).

Press
(down arrow button) to highlight EIO X (where X = 1 or 2),
and then press
(select button).

Press
(down arrow button) to highlight the network protocol you
want to disable, and then press
(select button).

Press
(down arrow button) to highlight ENABLE, and then press
(select button).

Press
(down arrow button) to highlight OFF, and then press
(select button).

Press

(pause/resume button) to return to the

READY state.

ENWW

Selecting and using
print media

Media and paper-handling specifications
Supported media types
The following table lists the types of media that are compatible with the
printer and shows which media can be used with the printer’s paper
trays and accessories.
CAUTION

Some media, such as transparencies and photo paper, can be used
with only the printer trays. Using this media in the auto-duplex unit
can cause jams and might damage the printer.
For information about ordering HP media, see “Ordering supplies and
accessories.”

Media

Tray 1

Tray 2

Tray 3

Autoduplex
unit

Everyday paper
z
z
z
z

HP Multipurpose Paper
HP Printing Paper
HP Office Paper
HP Office Recycled Paper

Business communication paper
z
z
z

HP Premium Inkjet Paper
(not supported by the auto-duplex unit)
HP Professional Brochure and
Flyer Paper
HP Premium Inkjet Heavyweight Paper

ENWW

6-1

Media

Tray 1

Tray 2

Tray 3

Autoduplex
unit

Presentation paper
z
z

HP Premium Inkjet Transparency Film
HP Premium Plus Inkjet
Transparency Film

Photo paper
z
z
z
z
z
z

HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Photo Paper
HP Colorfast Photo Paper
HP Everyday Photo Paper*
HP Photo Quality Inkjet Paper*
*HP

Everyday Photo Paper is available in some countries/regions as
HP Photo Quality Paper. HP Everyday Photo Paper and HP Photo
Quality Inkjet Paper are supported by the auto-duplex unit.

6-2

ENWW

Supported media sizes
The following table lists the sizes of media that are compatible with the
printer and shows which sizes can be used with the printer’s paper trays
and accessories.
CAUTION

Some media, such as envelopes and cards, can be used with only
Tray 1. Using this media in Tray 2, Tray 3, or the auto-duplex unit
can cause jams and might damage the printer and auto-duplex unit.

Standard media sizes
Media

Tray 1

Tray 2

Tray 3

Autoduplex
unit

Standard paper sizes
z
U.S. Letter
(216 by 279 mm; 8.5 by 11 inches)
z
U.S. Legal
(216 by 356 mm; 8.5 by 14 inches)
z
U.S. Executive
(184 by 267 mm; 7.25 by 10.5 inches)
z
A4
(210 by 297 mm; 8.3 by 11.7 inches)
z
JIS Executive
(216 by 330 mm; 8.5 by 13 inches)
z
JIS B5
(182 by 257 mm; 7.2 by 10.1 inches)
z
ISO B5*
(176 by 250 mm; 6.9 by 9.9 inches)
*ISO B5 is not supported by Tray 3.
Envelopes
COM10 Envelope
(105 by 241 mm; 4.1 by 9.5 inches)
z
DL Envelope
(110 by 220 mm; 4.3 by 8.6 inches)
z
C5 Envelope
(162 by 229 mm; 6.4 by 9 inches)
z
Monarch Envelope
(98 by 191 mm; 3.9 by 7.5 inches)
z

ENWW

6-3

Media

Tray 1

Tray 2

Tray 3

Autoduplex
unit

Cards
z
Index cards
z
102 by 152 mm; 4 by 6 inches
z
127 by 203 mm; 5 by 8 inches
z
U.S. Postcard
(89 by 140 mm; 3.5 by 5.5 inches)
z
A6 card
(105 by 148 mm; 4.1 by 5.8 inches)
Custom-size media
Tray 1
(176 by 250 mm up to 216 by 356 mm;
6.9 by 9.8 inches up to 8.5 by 14 inches)
z
Tray 2 and the auto-duplex unit
(176 by 250 mm up to 216 by 356 mm;
6.9 by 9.8 inches up to 8.5 by 14 inches)
z
Tray 3
(182 by 257 mm up to 216 by 356 mm;
7.2 by 9.8 inches up to 8.5 by 14 inches)
z

Media handling
Tray or
bin

Size or type of Weight
paper

Tray 1*

Paper
Transparencies
Envelopes

Tray 2

6-4

Dimensions

Capacity

89 by 140 mm
60 to 105 g/m2
Single sheet
(16 to 28 lb bond) (3.5 by 5.5
inches) to 216
See note
by 356 mm (8.5
below table
by 14 inches)
75 to 90 g/m2
(20 to 24 lb bond
envelope)

Cards

110 to 199 g/m2
(29 to 53 lb Index)

Photo paper

See note
below table

Paper

60 to 105 g/m2
(16 to 28 lb plain
bond)

Transparencies

See note
below table

176 by 250 mm
(6.9 by 9.8
inches) to 216
by 356 mm (8.5
by 14 inches)

Up to 300 (30-mm or
1.2-inch stack) of plain
paper
Up to 50 sheets

ENWW

Tray or
bin

Size or type of Weight
paper

Tray 3

Paper

60 to 105 g/m2
(16 to 28 lb plain
bond)

Transparencies

See note
below table

Autoduplex
unit

60 to 105 g/m2
Paper
(16 to 28 lb bond)
U.S. Letter
z
U.S. Legal
z
U.S.
Executive
z
JIS Executive
z
A4
z
JIS B5
z
ISO B5
z

Output bin All supported
media

Note

See note
below table

Dimensions

Capacity

182 by 257 mm
(7.2 by
10.1 inches) to
216 by 356 mm
(8.5 by 14
inches)

Up to 700 sheets (80-mm
or 3.2-inch stack)
Up to 50 sheets

176 by 250 mm See note below table
(6.9 by 9.8
inches) to 216
by 356 mm (8.5
by 14 inches)

See note
below table

Up to 300 sheets plain
paper (text printing)

Use only recommended HP media. For more information,
see "Supported media types."
*If you are using the optional multipurpose tray in the Tray 1 location,
this tray is designed to perform best using plain paper of weight 60 to
105 g/m2 (16 to 28 lb plain bond), with a maximum stack height of 100
sheets (11-mm or 0.43-inch stack) of plain paper. It can use the same
size media as the single sheet manual feed unit that was originally
installed in the Tray 1 location.
This tray provides a straight-through paper path that can handle card
stock of weight 105 to 210 g/m2 (28 to 56 lb bond), with a maximum
stack height of 10 envelopes or cards. It can also hold up to 20 sheets
of photo paper or transparencies.

ENWW

6-5

Selecting and loading print media
By default, Tray 2 is designed to support standard media sizes such as
letter and A4, up to 216 by 356 mm (8.5 by 14 inches). Tray 3 supports
the same standard media sizes, excluding ISO B5 and smaller media.
Tray 1 is designed to support media from 89 by 140 mm (3.5 by 5.5
inches) up to 216 by 356 mm (8.5 by 14 inches). However, you can load
any supported size or type of standard media. Trays 2 and 3 have
automatic media size detection. (However, these trays cannot
automatically detect media type.)
For information about configuring paper trays, see “Configuring trays.”
For a description of media you can use with the printer, see “Supported
media types” and “Supported media sizes.“
CAUTION

Loading media that is too heavy for a tray, or loading certain types
of special media (such as envelopes, cards, or heavy media) in
Tray 3 can cause jams and might damage the printer. For a list of
media you can use with these trays, see “Media and paper-handling
specifications.”

Tips for loading media

6-6

The default size for all trays is 216 by 279 mm (8.5 by 11 inches).

For Tray 2 and Tray 3, insert media face-down with the short edge
of the paper facing the rear of the printer. To print horizontally
(landscape orientation), select landscape or short-edge print
orientation in your software application.

When loading Tray 1, position the media face-up with the left edge
of the media against the left edge of the tray. For preprinted forms
and letterhead, load the media with the top edge feeding into the
printer first.

If you purchased the optional multipurpose tray, which is installed in
the Tray 1 location, position the media face-up against the right
edge of the tray first, and then slide the media down into the tray.
Load the media print-side up. For preprinted forms and letterhead,
load the media with the top edge feeding into the printer first.

To prevent jams, load only one type of media at a time into a tray.
Also, when adding media, always remove the existing media and
realign the media width and length guides to fit the new media.
For more information about avoiding media jams, see “Tips for
avoiding jams.”

Always use media that conforms to the printer specifications.
For more information about types of media that can be used with
the printer, see “Media and paper-handling specifications.”
ENWW

Do not use paper that is heavily textured or does not accept ink
well. This type of paper can cause poorly filled graphics or text.

The document margins must match or exceed a margin setting of
4 mm (0.13 inch).

Configuring trays
When you print a document, you can allow the printer to select the tray
for the print job, or you can select a specific tray in the printer driver for
the print job. These settings are available in the Source drop-down
menu in Windows printer drivers and the All pages from pop-up menu
in the Mac OS printer driver.
If you do not select a tray in the printer driver, the printer automatically
selects a tray based on the media sizes configured in the printer—either
in the LCD control panel for Tray 1 or by the length and width guides in
Tray 2 or Tray 3. If neither the media type nor the media size settings
have been changed from the default settings, the printer draws A4/letter
from Tray 1. For Tray 2 and Tray 3, the printer looks for the default type,
and uses the media width and media length guide settings to determine
the media size.
For information about configuring media sizes and types for trays, see
“To set media size and type in the LCD control panel.”

Loading Tray 1
Use Tray 1 for printing envelopes, cards, custom size media, and heavy
media up to 0.52 mm (0.02 inch) thick. Tray 1 provides a
straight-through paper path that allows the printer to handle heavy or
thick media. A straight-through paper path does not force the media to
curve or bend as it travels through the printer.
Note

ENWW

If you have purchased the optional multipurpose tray, remove the
single sheet feed unit from the Tray 1 location and install the
multipurpose tray. To use the multipurpose tray, see “To load media
in the optional multipurpose tray“ or “To print on envelopes and
cards using the optional multipurpose tray” for more information.

6-7

To load Tray 1 manually
1

In the printer driver, select Manual Feed as the media source, and
then select the type of media.

When the LCD control panel displays MANUALLY LOAD [TYPE]
[SIZE], insert a single sheet of media of the correct size and type.
Position the media with the short edge of the paper feeding into the
printer and the long edge against the left side of the tray. The media
should be face-up. (When using the multipurpose tray, which is
installed in the Tray 1 location, load the media against the right
edge of the tray, when viewing the tray from the front of the printer.)
For envelopes, insert a single envelope with the short edge of the
envelope feeding into the printer, the flap facing down, and the
stamp corner against the left side of the tray.

Push the media into the printer until you feel some resistance.
Take care not to force media into the feed slot.

After each sheet prints, the printer prompts you to load another
sheet of media. Load media as needed until the printer finishes
printing.

Other print jobs will not continue until the Tray 1 job is finished.

To load media in the optional multipurpose tray
Note

A multipurpose tray is available as an optional accessory. This
multipurpose tray is installed in the Tray 1 location in place of the
single sheet manual feed unit that came installed with the printer.
1

Pull out the tray extension lengthwise until it clicks into place.
This extends the tray to support media up to A4 length, or 297 mm
(11.68 inches). The tray extension also serves as the media
length guide.

Push in the lever on the width guide and slide it to its outermost
position.
The tray has a maximum capacity of up to 100 sheets of 75 g/m2
(20 lb. bond) media or an equivalent stack height of 11 mm
(.43 inch). The print-side of the media must be face-up.
For transparencies, the white strip must feed into the printer first.

6-8

To properly align media, place the stack against the left edge of the
tray, and then slide the media down to rest in the tray. Do not
overload the tray.

ENWW

Note

For more information about other media you can use with the
printer, see “Selecting and using print media.”
4

Push in the lever on the media width guide and slide it until it fits
snugly but gently against the media. Gently push down the tray
extension until it fits snugly but gently against the media. Be careful
that the tray extension does not cause the media to bend or sag.

You must configure the media size and type for the tray. For more
information, see “To set media size and type in the LCD control panel.”

To load media in Tray 2 or optional Tray 3
Note

For information about printing from Tray 1, see “Loading Tray 1.”
1

Grasp the handle under the front of the tray, and then slowly pull
the tray out until it stops. Do not pull the tray completely out of
the printer.

Push in the lever on the media length guide and media width guide
and slide them to their outermost positions.

Place up to 300 sheets of media (up to 34 mm or 1.2 inches,
stacked) into Tray 2, or up to 700 sheets of media (up to 80 mm or
3.2 inches, stacked) into optional Tray 3. Be sure the media does
not exceed the maximum stack height as indicated on the labels in
each tray.
If printing on transparencies, load a maximum of 50 transparencies
into each tray, with the white strip face-up and toward the printer.

Note

ENWW

Push the media as far back into the tray as it will go. Make sure the
print-side of the media is facing down. Do not exceed the maximum
stack height as indicated on the yellow label inside the tray on the
right side.
If you are printing a two-sided (duplex) print job on preprinted forms,
letterhead, or 3-hole punched media, the media must be loaded
differently. See “Printing on both sides of the page” for more
information.

Push in the lever on the media length guide and media width guide
and slide them until they fit snugly but gently against the media.

Insert the tray into the printer until it closes completely.

6-9

The printer can automatically detect some media sizes. When the
printer detects the media size, only one size will appear in the TRAY 2
SIZE and TRAY 3 SIZE options. If the size displayed in the LCD
control panel does not match the media you loaded in the tray, open the
tray and make sure the media sits as far in as possible. Adjust the
media width and length guides so they fit snugly but gently against the
media stack. Close the tray.
If the media size displayed in the LCD control panel still does not match
the size in the tray, the media must be loaded as a custom size.
If you are loading custom size media, you must configure the size in the
LCD control panel. Also, if you are printing on media that does not
match the media type setting for the tray, you must configure the media
type in the LCD control panel. For more information, see “To set media
size and type in the LCD control panel.”

To set media size and type in the LCD
control panel
1

Press

Press
(down arrow button) to highlight PAPER HANDLING,
and then press (select button).

Press
or 3).

Note

6-10

(select button) to enter the menus.

(select button) to select TRAY X SIZE (where X = 1, 2,

If the printer has the multipurpose tray installed, the multipurpose
tray functions as Tray 1.
4

Press
(down arrow button) or
(up arrow button) to scroll
through the media size list and highlight the desired media size.

Press

(select button) to confirm the selection.

Press
press

(down arrow button) to highlight TRAY X TYPE, and then
(select button).

Press
(down arrow button) or
(up arrow button) to scroll
through the media type list and highlight the desired media type.

Press

(select button) to confirm the selection.

(pause/resume button) to return the printer to the
READY state.
If you do not set all of the tray size and type settings,
the printer prompts you to set the remaining options when you
print a document.

ENWW

Using the printer driver
Changing printer settings in Windows
You can change printer settings from the LCD control panel, from the
printer driver, and from a software application.
Note

Settings in a software application always take precedence over
settings in the printer driver or the LCD control panel.
If you want to set printing options for only a particular software
application, change the settings from the application. After you close
the application, the printer settings will return to the defaults configured
in the printer driver.
To change printer settings from a software application, on the File
menu, click Print, and then click Setup or Properties.
If you want to set printing options for all software applications you use
on the computer, change the default settings in the printer driver.

To change settings in the printer driver
1

From the Windows desktop, click Start, point to Settings, and then
click Printers (Windows 98, Windows Millennium Edition,
Windows NT 4.0, and Windows 2000).
-OrClick Start, and then click Printers and Faxes (Windows XP).

Right-click the printer icon, and then choose the option for your
operating system:
• For Windows 98 and Windows Millennium Edition, click
Properties.
• For Windows NT 4.0, click Document Defaults or Properties.
• For Windows 2000 and Windows XP, click Printing
Preferences or Properties.

3
Note

ENWW

Change the desired settings, and then click OK.
For additional information, go to http://www.hp.com/support/
businessinkjet3000.

6-11

Changing printer settings in the Mac OS
You can change printer settings in the LCD control panel or from the
Page Setup and Print dialog boxes in the Mac OS. Settings in the
Mac OS override settings in the LCD control panel.
You can also select the default printer. The default printer is the one
that is used if you choose the Print command without first specifying
which printer you want to use with an application. The default printer
should be the printer that you use most often.
For more information about using the Mac OS to change printer
settings, see the Mac Help on your computer. For information about
using the LCD control panel, see “Setting printer options.”

To change page setup settings
1

Open the document you want to print.

On the File menu, click Page Setup.

From the Format for pop-up menu, select the printer for which
you want to format the document, and then change the desired
settings (such as selecting the type of media and setting custom
page sizes).

On the Paper pop-up menu (Mac OS 8.6 to Mac OS 9.2.2) or the
Paper Size pop-up menu (Mac OS X), select the media size on
which you want to print.

Click OK.

To change print settings
1

Open the document you want to print.

On the File menu, click Print.

Select the location of the media or the type of media on which you
want to print:
• Mac OS 8.6 to Mac OS 9.2.2: On the pop-up menu,
click All pages from, and then select the media source or the
media type.
• Mac OS X: On the pop-up menu, select Paper Feed, and click
All pages from. On the pop-up menu, select the media source
or the media type.

6-12

Change the desired settings (such as selecting a source for the
print job and choosing print quality modes).

Click Print.

ENWW

Printing using the printer drivers
In most situations, you will probably print documents using the printer
driver. Although specific options vary depending on the software
application you are using, you can usually gain access to the printer
driver by clicking File, and then Print in the software application.
For more information about printer driver features, see the printer driver
online help. For more information about printing from a specific software
application, see the documentation for the software application.
Note

For information about printing from a Macintosh computer,
see “Changing printer settings in the Mac OS.”

To print using the PCL 5c printer driver
1

On the File menu, click Print.

On the Name drop-down menu, select the PCL 5c printer driver,
and then click Properties or Setup. (The options might be different
for your application.)

On the Source is drop-down menu, select the location of the media
on which you want to print.
• If the media type and media size you want to print have been
configured in the LCD control panel, select Auto Select.
The printer automatically selects the appropriate tray for the
media. For information about configuring the paper type and
paper size settings in the LCD control panel, see “To set media
size and type in the LCD control panel.”
• If you want to print an envelope, card, or other special media
using Tray 1, select Manual Feed, and then follow the
instructions in the LCD control panel. For information about
loading Tray 1, see “Loading Tray 1.”
• If you want to print from a specific tray, select Tray 1, Tray 2,
or Tray 3.

ENWW

On the Type is drop-down menu, select the type of media you want
to print.

Click the Paper tab.

On the Print Quality drop-down menu, select a print mode.

Change other print settings, if necessary, and then click OK.

Click Print.

6-13

To print using the PCL 6 printer driver
1

On the File menu, click Print.

On the Name drop-down menu, select the PCL 6 printer driver, and
then click Properties or Setup. (The options might be different for
your application.)

On the Size is drop-down menu, select the media size on which
you want to print.

On the Type is drop-down menu, select the type of media on which
you want to print.

On the Source is drop-down menu, select the location of the media
want to print.
• If the media type you want to print has been configured in the
LCD control panel, select Auto Select. The printer automatically
selects the appropriate tray for the media. For information about
configuring the media type settings in the LCD control panel, see
“To set media size and type in the LCD control panel.”
• If you want to print an envelope, card, or other special media
using Tray 1, select Manual Feed, and then follow the
instructions in the LCD control panel. For information about
loading Tray 1, see “Loading Tray 1.”
• If you want to print from a specific tray, select Tray 1, Tray 2, or
Tray 3.

6-14

On the Paper tab, click a print mode in the Print Quality section.

Change other print settings, if necessary, and then click OK.

Click Print.

ENWW

To print using the emulated PostScript printer driver
Note

For more information about printing using the emulated PostScript
printer driver, see “Printing using PostScript emulation.”
1

On the File menu, click Print.

On the Name drop-down menu, select the emulated PostScript
(PS) printer driver, and then click Properties or Setup.
(The options might be different for your application.)

Select the type of media on which you want to print:
• Windows 98 and Windows Millennium Edition: Click More
Options. On the Paper type drop-down menu, select the media
type.
• Windows NT 4.0: On the Advanced tab, select Media on the
upper scrolling menu. In the Change Media Settings menu,
select the media type.
• Windows 2000 and Windows XP: On the Paper/Quality tab,
on the Type is drop-down menu, select the media type on which
you want to print.

On the Source is drop-down menu, select the location of the media
on which you want to print.
This menu is located on the Paper tab for Windows 98 and
Windows Millennium Edition, the Advanced tab for Windows NT
4.0, or the Paper/Quality tab for Windows 2000 and Windows XP.
• If the paper type on which you want to print has been configured
in the LCD control panel, select AutoSelect Tray in Windows 98
and Windows Millennium Edition, or Automatically Select in
Windows NT 4.0, Windows 2000, and Windows XP. The printer
automatically selects the appropriate tray for the media. For
information about configuring the media type settings in the LCD
control panel, see “To set media size and type in the LCD
control panel.”
• If you want to print an envelope, card, or other special media
using Tray 1, select Manual Feed, and then follow the
instructions on the LCD control panel. For information about
loading Tray 1, see “Loading Tray 1.”
• If you want to print to a specific tray, select Tray 1, Tray 2, or
Tray 3.

ENWW

6-15

Select a print mode for the print job:
• Windows 98 and Windows Millennium Edition: On the
Device Options tab, on the Printer features list, select Print
Quality. On the Change setting for drop-down menu, select the
print mode.
• Windows NT 4.0: In the upper scrolling menu of the Advanced
tab, expand Document Options, and then expand Printer
Features. On the Change ‘Print Quality’ Setting menu, select
the print mode.
• Windows 2000 and Windows XP: On the Paper/Quality tab,
on the Print Quality drop-down menu, select the print mode.

Change other print settings, if necessary, and then click OK.

Click Print.

Printing on special media
In addition to printing on plain paper, you can print on special media,
including the following types:

Note

envelopes and cards

transparencies

heavy paper (including coated media and photo paper)

custom size media
For best results, load special media in Tray 1. For more information,
see “Printing on special media.”
Select the media type, the print quality, and the media source in the
printer driver.

For information about supported media types and sizes, see “Selecting
and loading print media.”

6-16

ENWW

Printing on envelopes and cards
Use Tray 1 to print envelopes and cards. If the optional multipurpose
tray is installed in the Tray 1 location, you can load up to 10 envelopes
or 10 cards.
Note

If your software application supports printing envelopes or cards,
follow the application's instructions to print the envelope or card.

To print on envelopes and cards using Tray 1
1

Note

In the printer driver, select Manual Feed as the media source, and
then select the envelope or card size.
For more information about configuring settings in the printer driver,
see “Using the printer driver.”

Print the document.

When the LCD control panel displays MANUALLY LOAD [TYPE]
[SIZE], insert one envelope or card of the correct size and type
along the left side of Tray 1. Envelopes should be placed with the
flap facing down and the stamp corner against the left side of the
tray. For more information, see “Loading Tray 1.”

After each item prints, the printer prompts you to load another
envelope or card. Load envelopes or cards as needed until the
printer finishes printing.

To print on envelopes and cards using the optional
multipurpose tray
Note

The optional multipurpose tray is installed in the Tray 1 location.
1

Insert up to 10 envelopes or cards into the multipurpose tray, and
position them against the right side of the tray. Envelopes should be
placed with the flap facing down and the stamp corner against the
right side of the tray.
For more information about loading media, see “Selecting and
loading print media.”

ENWW

In the printer driver, select Tray 1 as the media source, and then
select the envelope or card size.

Print the document.

6-17

Printing on transparencies
When printing on transparencies, use the following guidelines:
z

Use Tray 1 to print on transparencies. If the optional multipurpose
tray is not installed in the Tray 1 location and you want to print
multiple transparencies, use Tray 2 or Tray 3.

Load a maximum of 50 transparencies in Tray 2 or Tray 3, and up
to 20 transparencies in Tray 1 if the optional multipurpose tray is
installed in the Tray 1 location. (Be sure the media does not exceed
the maximum stack height as indicated on the labels in each tray.)
Load a single transparency at a time if the single sheet manual feed
unit is installed in the Tray 1 location.

Handle transparencies using the edges. Oils from your fingers can
cause print quality problems.

Use HP Premium Inkjet Transparency Film or HP Premium Plus
Inkjet Transparency Film, which is specifically designed to work
with your printer, or use other transparencies designed to work with
HP Inkjet printers. For information about ordering transparencies,
see “Ordering supplies and accessories.”

Printing transparencies one at a time
To print a single transparency, use Tray 1. For instructions, see “To
load Tray 1 manually.”

To print multiple transparencies
1

Load a maximum of 20 transparencies into the optional
multipurpose tray with the rough side up and the white strip feeding
into the printer first.
If the optional multipurpose tray is not installed, use Tray 2 or
Tray 3 with the transparencies facing rough-side down and the
white strip pointing forward into the tray. Load no more than 50
transparencies in Tray 2 or Tray 3. Be sure the media does not
exceed the maximum stack height as indicated on the labels in
each tray.
For more information about loading media, see “Selecting and
loading print media.”

In the printer driver, select Tray 1, Tray 2, or Tray 3 as the media
source, and then select HP Premium Transparency as the
media type.
For more information about configuring settings in the printer driver,
see “Using the printer driver.”

3
6-18

Print the document.
ENWW

Printing on heavy media
When printing on heavy media (up to 0.52 mm or 0.02 inch thick), use
Tray 1. It provides a straight-through paper path that allows the printer
to handle heavy or thick media without bending or curling the media.
CAUTION

Do not use media that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, jams,
reduced print quality, and excessive mechanical wear.
See “Selecting and loading print media.”

To print on heavy media using Tray 1
1

In the printer driver, select Manual Feed as the media source,
select the appropriate media type, and then print the document.
For more information about configuring settings in the printer driver,
see “Using the printer driver.”

When the LCD control panel displays MANUALLY LOAD [TYPE]
[SIZE], insert one sheet of media into Tray 1. Make sure the sheet
is facing up and is against the left edge of the tray.
For more information, see “Loading Tray 1.”

If you are printing more than one page, insert another sheet of
media when prompted by the LCD control panel.

To print on heavy media using the optional
multipurpose tray
Note

The optional multipurpose tray is installed in the Tray 1 location.
1

Load the media face-up in the tray. Position the media against the
right edge of the tray, and then slide the media down into the tray.
For more information, see “To load media in the optional
multipurpose tray.”

ENWW

In the printer driver, select Tray 1 as the media source, and then
select the appropriate media type.

Print the document.

6-19

Printing on custom size media
z

Use Tray 1 when printing on paper that is 89 by 140 mm (3.5 by 5.5
inches) to 216 by 356 mm (8.5 by 14 inches).

Use the optional multipurpose tray (if installed) when printing on
paper that is 89 by 140 mm (3.5 by 5.5 inches) to 216 by 356 mm
(8.5 by 14 inches).

Use Tray 2 when printing on paper that is 176 by 250 mm (6.9 by
9.8 inches) to 216 by 356 mm (8.5 by 14 inches).

Use optional Tray 3 when printing on paper that is 182 by 250 mm
(7.2 by 9.9 inches) to 216 by 356 mm (8.5 by 14 inches).

Use Tray 2, Tray 3, or the optional multipurpose tray (which is
installed in the Tray 1 location) when printing multiple sheets of
custom size media.

If your application supports custom size media, set the media size
in the application before creating and printing the document. If your
application does not support custom size media, set the size in the
printer driver, create the document, and then print it. (You might
need to reformat existing documents to print them correctly on
custom paper sizes.)

To print custom size media using Tray 1
1

In the printer driver, select Manual Feed as the media source,
either select or create a custom size, and then print the document.
For more information about configuring settings in the printer driver,
see “Using the printer driver.”

When the LCD control panel displays LOAD TRAY 1 [TYPE]
[SIZE], insert one sheet of media into Tray 1. For more
information, see “Loading Tray 1.”

If you are printing more than one page, insert another sheet of
media when prompted by the printer.

To print custom size media from Tray 2, Tray 3, or the
optional multipurpose tray
Note

The optional multipurpose tray is installed in the Tray 1 location.
1

Load the media in the tray.
For more information, see “Selecting and loading print media.”

6-20

In the printer driver, select Tray 1, Tray 2, or Tray 3 as the media
source, and then either select or create a custom size.

Print the document.
ENWW

Printing on both sides of the page
The printer can automatically print on both sides of media with an
optional auto-duplex unit.
Note

Make sure the auto-duplex unit has been configured in the printer
driver you are using. For more information, see “Enable optional
accessories in the printer driver.”

Guidelines for printing on both sides of a page
Note

ENWW

When automatically printing on both sides of a page, one side of
the page is printed first. To print the second side, the page must
partially exit the printer to be flipped. Do not attempt to remove the
page from the printer until both sides have finished printing.
z

The auto-duplex unit supports U.S. Letter, U.S. Legal, U.S.
Executive, JIS Executive, A4, JIS B5, ISO B5, and custom size
media from 176 by 250 mm (6.9 by 9.9 inches) up to 216 by 356
mm (8.5 by 14 inches).

Do not print on both sides of transparencies, envelopes, index
cards, or paper lighter than 60 g/m2 (16 lb bond) or heavier than
105 g/m2 (28 lb bond). Jams might occur with these types of media.
However, double-sided special media made exclusively by HP can
be used with the auto-duplex unit.

To print on both sides of a page, make the selection from the
software application or printer driver. (For Windows, see the printer
driver online help. For the Mac OS, see the Mac Help on your
computer.)

If you do not use the printer driver that came with the printer, you
might need turn on the DUPLEX setting in the LCD control panel.
(From the CONFIGURE DEVICE menu, select the PRINTING menu,
select DUPLEX, and then select ON.) You can also set the layout
options from the DUPLEX BINDING item.

Several kinds of media require a specific orientation when you print
on both sides of a page, such as letterhead, preprinted media, and
media with watermarks and prepunched holes. For Tray 1, load the
media with the front side facing up. For Tray 2 and optional Tray 3,
load the media with the front side facing down. The media will be
face-up in the output bin after printing.

If you attempt to print on both sides of a page without an
auto-duplex unit installed, the printer prints the document on one
side of the page.

6-21

Layout options
The four orientation options for printing on both sides of a page are
shown below. These options can be selected from the printer driver or
from the LCD control panel’s PRINTING menu. (Select the DUPLEX
BINDING setting, and from the PCL menu, select ORIENTATION.) For
information about using the LCD control panel, see “Printing menu.”
Note

For Macintosh, in the Page Setup dialog box, select portrait or
landscape orientation.
Long-edge portrait
This is the default printer setting, and the most
common layout used, with every printed image
oriented right side up. Facing pages are read from
top to bottom on the left page, then from top to
bottom on the right page.

Long-edge landscape
This layout is often used in accounting, data
processing, and spreadsheet applications.
Every other printed image is oriented
upside-down. Facing pages are read continuously
from top to bottom.
When using the PCL printer driver on a computer
that runs Windows, select “Flip Pages Up.”

Short-edge portrait
This layout is often used with clipboards.
Every other printed image is oriented
upside-down. Facing pages are read continuously
from top to bottom.
When using the PCL printer driver on a computer
that runs Windows, select “Flip Pages Up.”

Short-edge landscape
Each printed image is oriented right side up.
Facing pages are read from top to bottom on
the left page, then from top to bottom on the
right page.

6-22

ENWW

Using remote
diagnostics tools

Using the Toolbox
The Toolbox provides status and maintenance information about your
printer. In addition, the Toolbox gives you step-by-step guidance for
basic printing tasks and provides help for solving problems.
The Toolbox is available for Windows only.
The Toolbox has two tabs: the Printer Status tab and the
Information tab.
Note

Status information is only available if the printer is connected to a
network.
To monitor a printer on a shared port (for example,
\\portname\printername) from a client machine, the Toolbox must be
running on the server machine.

Printer Status
The Printer Status tab displays ink levels and the printer status.
Your computer must be connected to a network in order to display the
status. The drop-down list displays the currently selected printer.
The status window displays the printer's status.
The Ink Cartridge Information window displays status information
about the installed cartridges.
The Preferences button lets you select Toolbox message preferences.

Ink Cartridge Information
The Ink Cartridge Information window displays the part number and
expiration date for each cartridge. The Order Information button in this
window displays information on ordering replacement cartridges for
your printer.

ENWW

7-1

Preferences
Use the Preferences dialog box to select which Toolbox messages
appear. You can specify whether you want to be notified by an audio
alert when an error occurs, as well as the types of error messages you
want to see, such as those messages about media and hardware.

Information
Use the Information tab to register the printer and gain access to help
information for using the printer, troubleshooting, and contacting
HP support. If the printer is connected to a network, you can also gain
access to myPrintMileage and hp instant support, and you can display
printer hardware and ink cartridge health information. You can also
display the embedded Web server by clicking Launch.

Printer Information
z

To learn more about your printing patterns, such as the types and
sizes of print jobs, ink cartridge usage, and media usage, click
myPrintMileage. This information is also available through the
embedded Web server.

To display information about the condition of each printhead, click
Printhead Health.

To display hardware information such as the printer model number
and service ID number, click Printer Hardware.

Help

7-2

To use a collection of dynamic Web resources that provide
customized problem-solving information and tips, click hp instant
support. For more information about hp instant support, see “hp
instant support.”

To register your printer, click Register Your Printer and follow the
instructions on the screen.

To get general, step-by-step instructions for completing printer
tasks, click How Do I?

To get general, step-by-step help with common printer problems,
click Troubleshooting.

To find out how to contact HP support and get information about
your printer, click Contact HP.

ENWW

Using the embedded Web server
The printer comes with an embedded Web server. When the printer
is connected to a network, the embedded Web server is
automatically available.
The embedded Web server allows you to view printer and network
status and to manage printing functions from your computer instead of
from the LCD control panel. Using a standard Web browser, this remote
management tool allows you to do the following:
z

view printer control status information

view supplies status and order new supplies

view the usage and event log

receive notification of printer and supplies events

configure the printer, events, and security information

view and change network configuration

perform printer diagnostics

view and print internal pages

System requirements
To use the embedded Web server, you must have the following:
z

a TCP/IP-based network

a Web browser installed on your computer, either Netscape
Navigator 4.7x or Microsoft Internet Explorer 5.0x and above

You can open and use the embedded Web server without being
connected to the Internet, however, some features will not be available.
Note

The embedded Web server can be accessed from any operating
system that supports the TCP/IP protocol and a Web browser.
The embedded Web server does not support IPX/SPX-based
network printer connections and cannot be accessed with a parallel
cable or USB cable.
You cannot view the embedded Web server pages from outside
a firewall.

ENWW

7-3

Gaining access to the embedded Web server
You can gain access to the embedded Web server in the
following ways:
z

From the Toolbox (Windows only)
Launch the embedded Web server from the Information tab in the
Toolbox. The default Web browser for the computer opens and
displays the embedded Web server information.

From a Web browser
In a supported Web browser on your computer, type the IP address
assigned to the printer. For example, if the printer’s IP address is
123.123.123.123, you would type
http://123.123.123.123 into your Web browser.

The printer IP address is listed on the Configuration page. For more
information, see “Printing a Configuration page.”
After you gain access to the embedded Web server, you can bookmark
it so that you can return to it quickly in the future.

Embedded Web server pages
The embedded Web server has three tabs that contain detailed
information about the printer, including links to e-services.
z

Information

Settings

Networking

Information
The Information pages of the embedded Web server provide a
summary of the configuration and status of the printer and its supplies.

Device Status
z

Device Status
This section displays the current status of the printer. This section
also displays control panel buttons. Clicking these buttons is
equivalent to physically pushing the buttons on the printer.

7-4

ENWW

Supplies
This section shows the life remaining of ink cartridges, with
0 percent representing a supply that is empty. This section also
provides supplies part numbers. To order new supplies, click Order
Supplies on the left side of the window. To visit any website,
you must have Internet access.

Media
This section displays information about the installed trays,
including the type and size of media loaded and each tray’s status.
To change the tray settings, click Change Settings.

Configuration Page
z

Device Information
This section displays information about the printer, such as the
model and serial number for the printer, the version number of the
firmware, and the amount of memory installed.

Installed Personalities and Options
This section displays the version number of the printer’s installed
personalities, installed DIMMs and other storage devices,
and printer security information.

Memory
This section displays the total amount of memory available for the
printer, including the amount of driver workspace memory.

Paper Trays and Options
This section displays the default media size for each installed tray,
and the total media capacity for each tray. It also shows whether an
auto-duplex unit is installed in the printer.

Supplies Status
This page displays gauges that indicate the remaining ink levels for
each ink cartridge. It also provides supplies part numbers, the
expiration date for ink cartridges, and printhead health. You can also
find information on and links for ordering replacement supplies and
recycling used supplies.

ENWW

7-5

Event Log
This page shows the most recent events and errors in the printer event
log. The most recent item appears at the top of the list.

Usage Page
z

Identification
This section displays the printer serial number, product name,
and service ID. If the network administrator has assigned a name or
asset number to the printer, these items are also displayed.

Usage Tools
This section shows how much of each media size has been used
by the printer, and simplex and duplex totals for each media size.
It also lists how much ink has been used.

Settings
The Settings pages of the embedded Web server allow you to
configure the printer from your computer. These pages can be
password protected.
Note

Always consult with your network administrator before changing the
printer configuration.

Configure Device
The Configure Device page displays the menus available in the printer’s
LCD control panel, except the service menu options. From the
Configure Device page, network administrators can perform
configuration functions from a computer instead of from the LCD
control panel.

7-6

ENWW

Alerts
The Alerts pages allow you to set up the printer to send out e-mail
notifications when certain printer events occur.
z

Notification Distribution Lists
This section allows you to add the e-mail addresses of the people
who will receive electronic notification of printer events, such as ink
supplies and media path events. You are provided with e-mail lists,
which you can rename as needed.
• If the printer has an optional hard disk installed, you can have up
to four lists of 20 e-mail addresses each.
• Without an optional hard disk, you can have two lists with one
e-mail address in each list.
In addition, this page lets you configure the outgoing e-mail server
settings that the embedded Web server uses when sending e-mail
notification of printer events.

Select Events
This section allows you to select which types of printer events will
prompt e-mail notifications for each e-mail list. Click the type of
printer event to set the threshold or condition under which an e-mail
notification is sent. For example, for the Cartridge Low event,
you can set the threshold to 20 percent. This means that e-mail
notifications are sent to the e-mail lists you specified when an ink
cartridge has 20 percent of its ink supply remaining.

Email
z

Outgoing Mail
This section allows you to set the outgoing mail values for
e-mail alerts.

Incoming Mail
This section allows you to set the incoming mail values to enable
remote requests and commands sent to the printer.

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7-7

AutoSend
AutoSend is a feature that can help you understand your printing
patterns. When you enable AutoSend, usage information is sent to HP.
Hewlett-Packard uses the information sent by AutoSend in two
Web-based tools: hp instant support and myPrintMileage:
z

With hp instant support, you can get troubleshooting tips to help
diagnose and solve printer problems, or prevent some problems
from occurring at all.

With myPrintMileage, you can estimate the amount of ink and
paper you use each month. This information can help you manage
your printing activities and supplies more effectively.

Hewlett-Packard respects the privacy of your printer information.
Information sent by AutoSend is managed following the guidelines
outlined in the Hewlett-Packard Online Privacy Statement
(http://www.hp.com/country/us/eng/privacy.htm).
Note

To use AutoSend, you must first configure your e-mail settings in
the embedded Web server.

Security
This section configures the password information and other security
settings for the embedded Web server and e-mail alerts. This
information should be configured by the network administrator only.

Other Links
This page allows you to add additional links to the embedded
Web server.

Device Information
This page allows you to set the printer information displayed on the
Configuration page of the embedded Web server. This includes the
printer description, asset number, company name, and company
contact person for the printer.

Language
This page allows you to configure the language settings for the
embedded Web server.

Time Services
This page allows you to define a network time server that the printer will
use to synchronize its internal clock.

7-8

ENWW

Networking
The Networking pages of the embedded Web server allow the network
administrator to configure the HP Jetdirect print server for the printer.
This tab will not appear if the printer is connected to a network using
anything other than an HP Jetdirect print server card.
Refer to the online help and to the HP Jetdirect Print Server
Administrator’s Guide for more information. This guide is located on the
Starter CD.

Other links
The following e-services are available from each embedded Web
server page. You must have an Internet connection to use these
e-services.
Note

If you use a dial-up connection and did not connect when you first
opened the embedded Web server, you must connect before you
can visit these websites. Connecting might require you to close the
embedded Web server and reopen it.
z

hp instant support
hp instant support is a Web-based tool that provides you with
product-specific services, troubleshooting tips, and information
about your printer's ink and media usage. With this information,
you can diagnose and solve printer problems, and manage your
printing activities and printer supplies more effectively.
To use this tool, detailed information, such as serial number,
error conditions, and status, is sent to HP. For more information
about hp instant support, see “hp instant support.”

myPrintMileage
myPrintMileage is a Web-based tool included with your printer that
helps you manage your printing activities and printer supplies more
effectively. When you enable myPrintMileage, information about
your printer, such as the serial number and error conditions, is sent
to HP.

Order Supplies
This page shows the remaining life of the different ink supplies and
the links to the HP website for ordering supplies, such as ink
cartridges and print media.

ENWW

7-9

hp instant support
hp instant support is a Web-based tool that provides you
product-specific services, troubleshooting tips, and information about
your printer's ink and media usage. With this information, you can
diagnose and solve printer problems, and manage your printing
activities and printer supplies more effectively.
hp instant support provides the following information about your printer:
z

Notification of printer driver and firmware updates
When a firmware or driver update for your printer is available on the
HP website, a message appears on the hp instant support
homepage. Click the link within the message to go directly to the
printer drivers downloads section of the HP website.

Resolutions for specific printer errors
hp instant support provides immediate access to information that
can help you resolve error messages specific to your printer.
To see a description of the problem, as well as recommendations
for solving or preventing the problem, click the link within the
message. To see a list of past printer errors, click alerts on the left
side of the hp instant support page.

Managing ink and media usage (myPrintMileage)
myPrintMileage helps you manage your printing activities and
printer supplies. This tool tracks your printer usage information to
help you plan the purchase of supplies.

Obtaining support services
HP offers a variety of support services that can help you maintain
your printer. hp instant support creates a list of the support services
available for your printer. To learn more about these services or to
purchase a service, click the appropriate link.

Easy access to troubleshooting tips
To help you quickly resolve printer problems or prevent some
problems from happening, hp instant support provides tips that are
customized for your printer.

7-10

ENWW

Using hp instant support
You can use hp instant support from the Toolbox (if the computer is
running Windows and the printer is connected to a network) or
embedded Web server.
Note

Because Web pages used to display hp instant support (as well as
myPrintMileage) are dynamically created, creating a bookmark or
favorite for these Web pages and connecting using this bookmark
or favorite will not display the most current information. Instead,
connect from the embedded Web server or from the Toolbox.

To launch hp instant support from the Toolbox
(Windows only)
Note

To launch hp instant support from the Toolbox, the printer must be
connected to a network.
1

Open the Toolbox.

On the Information tab, click hp instant support.
The default Web browser opens and displays the current hp instant
support information for your printer.

To launch hp instant support from the embedded
Web server
1

Open a Web browser and type the IP address for the printer in the
address box.

In the Other Links section of any embedded Web server page, click
hp instant support.

Security and privacy
To use this tool, detailed information, such as serial number, error
conditions, and status, is sent to HP. Hewlett-Packard respects your
privacy and manages this information according to the guidelines
outlined in the Hewlett-Packard Online Privacy Statement
(http://www.hp.com/country/us/eng/privacy.htm).
Note

ENWW

To view all the data that is sent to Hewlett-Packard, select Source
(for Internet Explorer) or Page Source (for Netscape) from the View
menu in your Web browser.

7-11

HP Web Jetadmin
HP Web Jetadmin is a web-based system administration tool that
allows remote installation and management of networked peripherals
from a Web browser. It enables network administrators to configure
network printers, manage printer features, and monitor printer status,
including levels for printer supplies.
HP Web Jetadmin is available only if the printer is connected to an
IP-based network. This browser-based software can be installed on one
of the following supported platforms:
z

Windows NT 4.0 or Windows 2000

HP-UX

Sun Solaris

Red Hat Linux

SuSE Linux

To download HP Web Jetadmin software, go to
http://www.hp.com/go/webjetadmin.

7-12

ENWW

Troubleshooting and
maintaining the printer

General troubleshooting tips
If you have problems with the printer or have trouble printing, try the
following troubleshooting tips to help diagnose and solve the problems:
z

Print a Configuration page and a Supplies Status page.
These pages can help diagnose printer problems. See “Printing a
Configuration page” and “Printing a Supplies Status page.”

Check for problems by using the printer’s embedded Web server
(if the printer is connected to a network). For more information,
see “Using the embedded Web server.”

Complete the quick checkup steps listed below.

Quick checkup
The following steps can help you diagnose and solve printer problems.

Step 1: Check the power
Make sure the power cord is connected firmly to the printer and to a
working power receptacle. Make sure the printer is turned on.

Step 2: Check the print media
Make sure media is loaded correctly in the tray and that media is not
jammed in the printer.
Note

The media level indicator on the front of optional Tray 3 is accurate
only when the printer is turned on.
For information about loading media, see “Selecting and loading print
media.” For information about clearing and preventing jams, see “Media
jams.”

ENWW

8-1

Step 3: Check the LCD control panel and Attention light
The printer displays two general types of error messages:
Error message
type

Example

Solution

Error messages
showing common
printer errors

REPLACE [COLOR]
CARTRIDGE

See “LCD control panel
messages.”

Messages showing
error codes

XX.XXXX
SERVICE ERROR

The printer might have a
hardware problem. Press and
hold
(power button) to turn
off the printer, wait a few
seconds, and then turn it on
again. In most situations,
this action solves the problem.
If the message persists, your
printer might need service.
Write down the error code, and
then go to hp instant support to
learn more about possible
causes for the message.
See “hp instant support.”

If the Attention light on the LCD control panel is flashing and the printer
does not print, lift the printhead cover and make sure the printhead latch
is properly secured.
For more information on the Attention light, see “Understanding the
LCD control panel.”

Step 4: Check the ink cartridges and printheads
Make sure all four ink cartridges and printheads are properly installed
and that the protective tape covering the ink nozzles has been
removed. Make sure the ink cartridges are not empty.
For information about maintaining ink cartridges and printheads,
see “Replacing ink cartridges and printheads” and “Maintaining the
printheads.”

Step 5: Check the printer setup
Make sure the printer is selected as the current or default printer. If your
computer is running Windows, make sure that Pause Printing is not
selected. (From the desktop click Start, select Settings, and then click
Printers. Right-click the printer and make sure a check does not
appear next to Pause Printing.)

8-2

ENWW

For more information about checking printer settings, see the online
Help for your computer’s operating system, or the documentation that
came with your computer.

Step 6: Check the print settings
Make sure the print settings (such as media type, media size, margins,
and color) in the printer driver are correct. Also, check the settings in
the Page Setup dialog box (typically available by selecting Page Setup
from the File menu in a software application).

Step 7: Check the USB or parallel port on your
computer (if applicable)
Make sure your printer is connected directly to the USB or parallel port.
Do not share the port with other devices, such as a Zip drive.
For information about connecting the printer to the USB or parallel port
on your computer, see “Install the printer software and connect the
interface cable.”

Step 8: Check the network setup (if applicable)
Make sure that your printer is properly set up in the
network environment.
Note

If the printer is connected to a network, you can use the printer’s
embedded Web server to check the network setup.
For more information about using the embedded Web server, see
“Using the embedded Web server.”
For information about setting up and using the printer on a network,
see “Configuring network connectivity.” Also, see the HP Jetdirect Print
Server Administrator’s Guide on the Starter CD.

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8-3

Printing a Configuration page

Item Description

8-4

Printer Information: Shows general printer information, such as
firmware version number, model name, and memory installed.

Event Log: Shows the number of entries in use, maximum number
of entries, and the last three events on the LCD control panel,
starting with the most recent.

Installed Personalities and Options: Shows the printer languages
(personalities) in use, and contents of the printer’s DIMM slots and
EIO slots.

Memory: Shows amount of RAM and Automatic Resource Saving
information.

Security: Shows whether the LCD control panel is locked and
whether a password is enabled.

Paper Trays and Options: Shows the printer’s installed trays and
their media type and size settings.

ENWW

To print a Configuration page
1

Press

(select button) on the LCD control panel.

Press
press

(down arrow button) to highlight INFORMATION, and then
(select button).

Press
(down arrow button) to highlight PRINT CONFIGURATION,
and then press (select button) to print the Configuration page.

Note

If an HP Jetdirect print server is installed, two pages print. If the
auto-duplex unit is installed and the auto-duplex option is set to ON
in the LCD control panel, do not remove the page from the printer
until both sides are finished printing.

Printing a Supplies Status page
Note

The information on the Supplies Status page is useful for monitoring
supplies and ordering new supplies.

Item Description

ENWW

Ordering Information: Shows the website address for ordering
supplies, and where to locate phone numbers for ordering supplies
from HP.

Supplies Status Information: Shows the estimated remaining life
(represented in graphical form as a gauge) for the supplies. This item
shows ink cartridge serial numbers, the expiration date, maintenance
information, and whether ink levels are low. It also shows printhead
serial numbers and printhead health information.

8-5

To print a Supplies Status page
1

Press

(select button) on the LCD control panel.

Press
press

(down arrow button) to highlight INFORMATION, and then
(select button).

Press

(down arrow button) to highlight PRINT SUPPLIES
(select button) to print the
Supplies Status page.

STATUS PAGE, and then press

Solving advanced printer problems
The following information provides solutions to advanced problems you
might encounter with the printer. To use this information, locate the
problem you are encountering, and then follow the instructions for
solving the problem.

Problems with the printer
Note

If the printer is used on a network, see the HP Jetdirect Print Server
Administrator’s Guide on the Starter CD.

The printer is not responding
z

Check the printer LCD control panel for error messages
For a list of printer error messages, see “LCD control panel
messages.”

Check the printer setup
Make sure the ink cartridges, printheads, and print media are
loaded correctly. Also make sure that the printer cable is firmly
connected from the printer to your computer and that the power
cord is connected from your printer to the power receptacle.
Ensure that the correct port (LPTx, where “x” is the port number) is
selected and that the printer is connected directly to your computer.
If your printer is connected to a switch box, complete one of the
following tasks, and then try printing again:
• Make sure that you have selected the correct switch.
• Connect the printer directly to the computer without the
switch box.

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ENWW

Check the power
If the printer is turned on:
Make sure your printer is selected as the current or default printer.
For information about setting the default printer, see the online Help
for your computer’s operating system.
If the printer is not turned on:
Press
(power button) on the printer. After a brief printer startup,
you should see a steady green light (the Ready light) on the LCD
control panel.

Note

If you tried to print when the printer was turned off, an alert message
should have appeared on your computer. If the printer was off and
you did not see a message when you tried to print, the printer setup
might be incorrect. Uninstall the printer software by running the
uninstaller program in the printer’s program group or the
Add/Remove Programs utility (Windows) or by selecting the
uninstall option in the Installer (Mac OS). Then reinstall the software
that came with your printer.

The printer Attention light blinks
This indicates an event that requires user intervention or an error has
occurred. For example, a printer cover might not be closed properly, or
the carriage might be jammed.
z

Check the LCD control panel
If the message shows a printer error, see “LCD control panel
messages.” Follow the recommended actions to resolve the error.

Restart the printer
If the LCD control panel displays the message XX.XXXX SERVICE
ERROR, the printer might have a hardware problem. Press and hold
(power button) to turn off the printer. Wait a few seconds, and
then turn it on again. In most situations, this action solves the
problem. If the message persists, your printer might need service.
Write down the error code, and then go to hp instant support to
learn more about possible causes for the message. See "hp instant
support" for more information.

ENWW

8-7

The printer Ready light turns off while the printer is
turned on
The printer is offline and the LCD control panel displays the
message PAUSED
Press
(pause/resume button) on the printer. The printer resumes
printing the current job or returns to the READY state.

The printer shuts down unexpectedly
Check the power
Make sure the power cord is connected firmly to the printer and to
a working power receptacle, and that the printer is turned on.
The Ready light on the LCD control panel should be green. Press and
hold
(power button) to turn off the printer, and then turn it on again.

Nothing is printed
z

Be patient
Complex documents that contain many fonts, graphics, and color
photos take longer to begin printing. The LCD control panel
displays the message PROCESSING JOB and the Ready light blinks
when the printer is processing information to be printed.

Check the power
Make sure the power cord is connected firmly to the printer and to a
working outlet, and that the printer is turned on. The LCD control
panel should display some message and the Ready light should be
green. Press and hold
(power button) to turn off the printer,
and then turn it on again.

Check the interface cable
Make sure the interface cable (USB, parallel, or network) is
connected properly.

Check the print media
Make sure media is loaded correctly in the tray and that the print
media is not jammed in the printer. For more information about
loading media, see “Selecting and loading print media.”

8-8

ENWW

Try printing a Demo page
1 Press

(select button) on the LCD control panel.

2 Press
(down arrow button) to highlight INFORMATION,
and then press (select button).
3 Press
press
z

(down arrow button) to highlight PRINT DEMO, and then
(select button) to print the Demo page.

Check the printer setup
Make sure the printer is selected as the current or default printer.
For information about setting the default printer, see the online Help
for your computer’s operating system.
Also, if your computer is running Windows, make sure that Pause
Printing is not selected.
1 Click Start, point to Settings, and then click Printers
(Windows 98, Windows Millennium Edition, Windows NT 4.0,
and Windows 2000).
-Or1 Click Start, and then click Printers and Faxes (Windows XP).
2 Right-click the printer icon you want to check, and then make
sure that Pause Printing is not selected.

The print to file option is selected in the printer driver
If Print to File is selected in the printer driver, the print job will
not print.
Windows
In the printer driver, check that the Print to File option is not
selected. From the software application, on the File menu, click
Print. Make sure the Print to File option is not selected.
Macintosh
On the main pop-up menu in the Print dialog box, make sure the
Print to file option is not selected.

Check the network setup
Make sure that your printer is properly set up in the network
environment. For information about setting up and using the printer
on a network, see “Configuring network connectivity.” Also, see the
HP Jetdirect Print Server Administrator’s Guide on the Starter CD.

ENWW

8-9

Printer takes a long time to print a job
z

Check your system configuration
Make sure your computer meets the designated system
requirements. Although the printer is designed to function with a
computer that meets the minimum system requirements,
printer performance is optimized with a computer that meets the
recommended system requirements.
For information about system requirements, see “Printer
specifications.”

Make sure the computer has sufficient hard-disk space
If you are printing graphics-intensive files, make sure you have
enough hard-disk space.

Make sure the port setting configuration in the computer is set
to ECP (Windows 98 only)
See the computer’s manual for information on how to change your
port setting, or contact your computer manufacturer.

Make sure the computer has enough resources available
(Windows only)
If less than 80 percent of the computer resources are available,
printing could be significantly slower.
To make more computer resources available, close all unused
applications and resend your print job. If necessary, restart your
system, and then resend your print job.

8-10

ENWW

Printing problems
A blank page is printed
z

Check the LCD control panel for error messages
For a list of error messages, see “LCD control panel messages.”

Check the printheads for tape
Make sure you have removed the printhead protective tape from
each ink nozzle.

Check the printer setup
Make sure your printer is selected as the current or default printer.
For information about setting the default printer, see the online Help
for your computer’s operating system.

Check the parallel port on your computer (Windows only)
If you are using a parallel interface connection, make sure the
printer is connected directly to the parallel port. Do not share the
port with other devices, such as a Zip drive.

Placement of the text or graphics is wrong
z

Make sure the media size or orientation settings are correct
Make sure the media size and page orientation selected in the
software application match the settings in the printer driver.

Make sure the media is loaded correctly
If everything on the page is slanted or skewed, check the following:
• Make sure the media width and length guides fit snugly but
gently against the edges of the stack.
• If the optional multipurpose tray is installed in the Tray 1 location,
make sure that no more than 100 sheets of media or 20
transparencies (up to 11 mm or 0.43 inch, stacked) are loaded in
the tray.
• For Tray 2, make sure that no more than 300 sheets of media
(up to 30 mm or 1.2 inches, stacked) are loaded in the tray.
Tray 2 can hold a maximum of 50 transparencies.
• For optional Tray 3, make sure that no more than 700 sheets of
media (up to 70 mm or 2.8 inches, stacked) are loaded in the
tray. Tray 3 can hold a maximum of 50 transparencies.
For more information about loading media, see “Selecting and
loading print media.”

ENWW

8-11

Make sure the margin settings are correct
If the text or graphics are cut off at the edges of the page, make
sure the margin settings for the document do not exceed the
printable area of your printer. For more information about printer
margins, see the table of minimum margins in “Tips for loading
media.”

Text or graphics are cut off at the edges of a page
z

Make sure the orientation settings are correct
The page orientation selected might not be correct for the
document you are printing. See “Changing printer settings in
Windows” for instructions about changing print settings.

Make sure the margin settings are correct
If the text or graphics are cut off at the edges of the page, make
sure the margin settings for the document do not exceed the
printable area of your printer. The document margins must match or
exceed a margin setting of 4 mm (0.13 inch).

Make sure the content fits on the page
Content that is cut off might be outside the printable area. Or, the
size of the document you are printing is larger than the media size
in the main tray.
Check if the layout of the document you are trying to print will fit on
a media size supported by the printer, and then load the correct
media size. Make sure to select the correct page orientation.

Make sure the media is loaded correctly
Make sure the media width and length guides fit snugly but gently
against the edges of the stack. Also, make sure that the correct
page orientation is selected.
For more information about loading media, see “Selecting and
loading print media.”
For more information about changing print settings, see “Changing
printer settings in Windows.”

The software application cannot interpret print
settings properly
On the Starter CD, check the readme file for known software
conflicts. Otherwise, check your software application manual,
or contact the software manufacturer for more specific help for
this problem.

8-12

ENWW

The wrong fonts are printed
z

Make sure that fonts are used correctly in the document
Make sure you correctly apply the font you want to use.
For example, in a graphics application, place the words in the
desired size; do not enlarge by dragging and sizing.

Make sure the font is available in your computer
The fonts used in the document might not match the fonts
currently available in your computer or the type of font used is
not designed to be printed. Make sure the font is available in your
software application font selection box, and make sure it is a
TrueType™ font.
TrueType is a technology that can create fonts of any sizes from a
basic font outline. TrueType fonts are scalable. They can be scaled
at any time for use on the computer screen or the printer. This is the
standard font-scaling technology in Windows.

The wrong printer driver is selected
Make sure your printer is selected as the current or default printer.
For information about setting the default printer, see the online Help
for your computer’s operating system.

The software application is conflicting with the printer
The problem is likely a conflict related to the software application
you are using. Contact the manufacturer of your software for help.
On the Starter CD, see the readme file for a list of known conflicts
with popular software applications.

Text is jagged at the edges
z

Make sure the correct type of font has been chosen
Some software applications offer custom fonts or use bitmap
images of text that have jagged edges when skewed, enlarged, or
printed. By using TrueType fonts, you can ensure that the printer is
able to print smooth fonts. When selecting a font, look for the
TrueType icon.

ENWW

8-13

An incorrect media type is being used
This printer is designed to work well with most office paper types or
quality 25 percent cotton bond paper. Because it uses ink to
produce an image, media that accepts ink well produces the best
results. Media that is heavily textured or does not accept ink well
can cause graphics and text to print poorly.
It is best to test a variety of media types before buying large
quantities. Find a media type that works well and is easy to
purchase. HP Inkjet media are designed for the best quality results.
To determine if the media type is the cause of the problem,
try printing the same document on a type of media that has
previously worked well with your printer.

The software application is conflicting with the printer
The problem is likely a conflict related to the software application
you are using. Contact the manufacturer of your software for help.
On the starter CD, see the readme file for a list of known conflicts
with popular software applications.

The printout is incorrect or part of it is missing
z

The margin settings might be wrong
The document margins must match or exceed a margin setting of
4 mm (0.13 inch).

Color print settings might be wrong
The grayscale printing option is probably selected in the
printer driver.
Windows
In the printer driver, check that the color option is not set to print in
black and white or grayscale. From the software application, on the
File menu, click Print, and then click Setup or Properties.
Make sure the Grayscale option is not selected.
Macintosh
• Mac OS 8.6 to Mac OS 9.2.2: On the main pop-up menu in the
Print dialog box, select Color Matching. Make sure the Black
and White or Grayscale options are not selected on the Print
Color pop-up menu.
• Mac OS X: On the main pop-up menu in the Print dialog box,
select HP Image Quality. Make sure the Print Color as Gray
option is not selected.

8-14

ENWW

Note

For information about configuring printer settings in Windows,
see “Using the printer driver.” For information about changing page
setup and print settings in the Mac OS, see “Changing printer
settings in the Mac OS.”
z

Meaningless characters are printed
z

A cable connection is poor
A common cause for nonsense characters is a poor cable
connection between the printer and computer.
Make sure the cable connection at both ends is good and that the
cable is securely fastened.

The system needs to be restarted
Turn off the computer. Press and hold
(power button) to turn off
the printer for a few seconds. Turn them both back on, and then try
printing again.

The document file is damaged
Occasionally, a document file can become damaged. If you can
print other documents from the same software application, try to
print using a backup copy of your document, if available.

Printout is slanted or skewed
If media is twisting as it feeds or margins appear crooked, the media
guides might not be pressed snugly but gently against the stack.
Both the media length and width guides must be gently pressed against
the stack.

ENWW

8-15

Ink is smearing
z

The printout did not have time to dry
When printing documents that use a lot of ink, you must allow the
document more time to dry before handling it. This is especially true
for transparencies.
The printer driver’s Normal print mode is to designed to optimize
both drying time and speed. This mode allows the print output to
dry completely in most situations. However, when printing in very
humid environments, use the Best mode to allow a longer
drying time.

The media type is causing the smearing
Some types of media do not accept ink well, which causes the ink
to dry more slowly and results in smearing.
See “Media and paper-handling specifications” for more information
about media.

An incorrect media type is selected
The correct media must be selected in the printer driver. Make sure
the media selected in the printer driver matches the media loaded
in the tray.

The media has been exposed to a humid environment
If media has been exposed to a humid environment, it might be
difficult to achieve the correct drying time, especially when printing
with heavy color saturation. Print on a fresh ream of media that has
been stored in a cool, dry place.

Too much ink on the page is causing wrinkling
Color documents with rich, blended colors can use excess ink,
which wrinkles the page during printing and causes smearing.
Try using the Normal or Fast print quality setting to reduce ink,
or use HP media designed for printing vivid color documents.

8-16

ENWW

Ink is not filling the text or graphics completely
z

The printheads have poor contact
Remove and then reinstall the printheads. See “Replacing
printheads.”

The printheads need cleaning
Whenever print quality decreases noticeably, it is a good idea to
clean the printheads. For instructions on cleaning the printheads
from the LCD control panel, see "Cleaning the printheads."

Note

Printhead condition and media type are important factors in print
quality. For more information, see "Maintaining the printheads."
z

An incorrect media type is being used
Some media types are not suitable for use with your printer.
See “Media and paper-handling specifications.”

The wrong print quality mode is being used
• Try to print using Best print quality mode.
• If the printheads are several years old, they might need to be
replaced. For printhead health information, print a Supplies
Status page, or see the Supplies Status page of the embedded
Web server. To replace the printheads, see “Replacing
printheads.”
• If these procedures do not help, see “Telephone support” for
information about contacting HP support.

Color problems
Whenever you experience color-related problems with the printer,
calibrate the color before trying any other steps. For more information,
see “Calibrating color.”

ENWW

8-17

Printouts appear faded or dull
z

Fast print quality is selected
The Fast mode allows you to print at a faster rate, and is good for
printing drafts. To achieve better colored printout, select Normal or
Best print quality in the printer driver.

An incorrect media type print setting is being used
When printing on transparencies or other special media types,
select the corresponding media type in the printer driver.

An incorrect media type is being used
Some media types are not suitable for use with your printer. See
“Media and paper-handling specifications.”

Colors are printing as black and white
z

The grayscale printing option is selected in the printer driver
The grayscale printing option is probably selected in the
printer driver.
Windows
In the printer driver, check that the color option is not set to print in
black and white or grayscale. From the software application, on the
File menu, click Print, and then click Setup or Properties.
Make sure the Grayscale option is not selected.
Macintosh
• Mac OS 8.6 to Mac OS 9.2.2: On the main pop-up menu in the
Print dialog box, select Color Matching. Make sure the Black
and White or Grayscale options are not selected on the Print
Color pop-up menu.
• Mac OS X: On the main pop-up menu in the Print dialog box,
select HP Image Quality. Make sure the Print Color as Gray
option is not selected.

Note

The wrong printer driver is selected in the software application
Make sure the correct printer driver is selected in the application.

8-18

ENWW

The printer is not configured correctly
Print a Configuration page. If no color appears on the Configuration
page, contact HP support.
For instructions on printing a Configuration page, see “Printing a
Configuration page.”
See “Telephone support” for information about contacting
HP support.

Colors on the printout do not match colors as they
appear on the screen
z

The wrong printer driver is selected in the software application
Make sure the correct printer driver is selected in the application.

The software application is interpreting colors incorrectly
If extremely light or extremely dark colors are not printing correctly,
the application could be interpreting these colors as white or black.
Avoid using extremely light or dark colors, or use a different
software application.

An incorrect media type is being used
Some media types are not suitable for use with your printer.
See “Media and paper-handling specifications.”

Bleeding colors are apparent in printout
z

The wrong media type setting is selected
Some media type settings (such as a transparency setting) and
print quality settings (such as Best) require more ink than others.
Choose different print settings in the printer driver. Also, make sure
that you have selected the correct media type in the printer driver.

An incorrect media type is being used
Some media types are not suitable for use with your printer.
See “Media and paper-handling specifications.”

The ink cartridges have been refilled
HP does not guarantee or support refilled ink cartridges.
Refilling processes and the use of incompatible inks might disrupt
the intricate printing system, potentially resulting in reduced print
quality and even printer damage.
To order new ink cartridges, see “Supplies” or the reorder number
on the original HP ink cartridges.

ENWW

8-19

Color prints inconsistently after installing a new
ink cartridge
z

The ink cartridges have poor contact
Try removing and then reinstalling the ink cartridges, making sure
that they snap firmly into place.

The printheads are clogged and need to be cleaned
For instructions on cleaning the printheads, see “Cleaning the
printheads.”

Colors do not line up properly with each other
z

The printheads need to be aligned
The printheads on your printer are automatically aligned when a
printhead is replaced. However, you might notice print quality
improvement by performing the alignment procedure.
For instructions on aligning the printheads from the LCD control
panel, see “Aligning the printheads.”

Graphics in the document are not placed properly
Use the zoom or print preview feature of your software application
to check for gaps in the placement of graphics on the page.

Media-handling problems
Media feed problems
z

Print media is jammed in the printer
Check for jams.
See “Media jams” for instructions on clearing a jam.

Printer feeds multiple sheets
Make sure that only one type of media is loaded in each tray.
Some media types are not suitable for use with your printer.
See “Media and paper-handling specifications.”

8-20

ENWW

Media is not loaded correctly
Make sure the media width and length guides fit snugly but gently
against the edges of the stack. Also, make sure that the correct
page orientation is selected.
For instructions on loading media, see “Selecting and loading print
media”.
For instructions on changing print settings, see “Changing printer
settings in Windows”.

Trays or other components are not inserted properly
Check that all trays and covers are completely closed. Make sure
the simplex unit or optional auto-duplex unit is installed properly.
For instructions on installing the optional auto-duplex unit,
see “Installing the auto-duplex unit”.

Tray cannot be inserted
Something in the printer is blocking the tray
Check the slot where the tray fits to ensure that nothing is broken or
jammed that would prevent the tray from being inserted.
If the tray will not close completely when it is inserted, pull out the tray
until it stops, and then push it in again until it closes completely.

Media is not picked up from a tray
z

The tray’s media size or type settings configured in the LCD
control panel do not match the size or type selected in the
printer driver
In case of a media mismatch, the LCD control panel displays the
message LOAD TRAY X [TYPE] [SIZE]. Make sure the correct
media is loaded in the tray and the media width and length guides
are pressed snugly but gently against the stack. Next, check that
the media size and type are set correctly in the LCD control panel.
For more information about setting media sizes and types, see “To
set media size and type in the LCD control panel.”

The media width guide is pressed too tightly against the stack
Check that the media width guide is pressed snugly but gently
against the stack.

ENWW

8-21

The media stack exceeds the maximum stack height for
the tray
Check the label inside Tray 2 and Tray 3 for the maximum stack
height. If the media exceeds this level, remove some of the media
from the tray.

Media is curled
Make sure the media you are using is not curled. Uncurl the media
by gently bending it in the opposite direction of the curl.
If media has been exposed to a humid environment, it might curl.
Media should be stored in a cool, dry place.

The media lift plate inside the tray is stuck in the
lowest position
Pull out the tray until it stops, and then close the tray completely.
If the media still is not picked up from the tray, open the tray and
reposition the media. Make sure the media width and length guides
fit snugly but gently against the stack. Firmly close the drawer.

Media is not picked up from Tray 1
z

Too much media is loaded
The single sheet manual feed unit is designed to hold a single
sheet of media. The optional multipurpose tray, which is installed in
the Tray 1 location and replaces the single sheet manual feed unit,
is designed to hold up to 100 sheets (11-mm or 0.43-inch stack) of
standard weight media.

Media is wrinkled or bent
Make sure the media is not wrinkled or bent. Remove media from
Tray 1, and then reload the media in Tray 1.

Media is not inserted or aligned properly
When printing using the manual feed unit in the Tray 1 location,
make sure the media is inserted with the short edge of the paper
feeding into the printer, and the long edge against the left side of
the tray. Push the media into the printer until you feel some
resistance. Do not force the media into the feed slot, and release
the media as soon as it is pulled into the printer.

8-22

ENWW

Media is not positioned correctly in the optional
multipurpose tray
When loading media in the optional multipurpose tray, place the
stack against the right edge of the tray (when viewed from the front
of the printer), and then slide the media down to rest in the tray.
Check that the media width and length guides fit snugly but gently
against the media stack.

Media output problem
Pages are falling off the printer
Make sure the output bin extension is fully extended.
The output bin holds up to 300 sheets of plain paper, depending on how
much the media curls and how much ink is used on each page.
Remove excess media from the output bin.

Solving media feed problems
Incorrect media type or size
If the media loaded in a tray is not the same as the media selected
in the printer driver or configured in the LCD control panel,
the LCD control panel displays this message:

LOAD TRAY X
[TYPE] [SIZE]
alternates with

TO USE ANOTHER
TRAY PRESS
To resolve a media mismatch, load the correct media in the designated
tray and adjust the media width and length guides to fit snugly but
gently against the media stack. Set the media type in the LCD control
panel. (See “To set media size and type in the LCD control panel” for
more information.) If the media settings in the LCD control panel match
the print job settings, the job prints automatically.
If you do not press (select button) or
(cancel job button) and the
printer has selected the tray automatically, the printer attempts to draw
media from the other tray.
To avoid media mismatches, find out which tray contains the media on
which you want to print, and then select that tray in the printer driver.

ENWW

8-23

Incorrect resolution (dpi) and media type
combinations
To deliver consistently high print quality, the printer optimizes the
resolution ("dots per inch," or "dpi") of a print job for the type of media
on which the document is printed. However, if a resolution setting in the
printer driver does not match the type of media loaded in a tray,
the LCD control panel displays this message:

LOAD TRAY X
[TYPE] [SIZE]
alternates with

TO USE ANOTHER
TRAY PRESS
To resolve a resolution and media type mismatch, choose a tray loaded
with the correct type of media, and press . If the correct type of media
is not chosen, the printer displays the following message and cancels
the print job:

RESOLUTION MISMATCH
TO CLEAR PRESS
To avoid resolution and type mismatches, select only resolution
settings in the printer driver that are appropriate for the type of media.
For more information, see the online Help for the printer.

8-24

ENWW

Media jams
Occasionally, media can jam during printing. This section describes
how to avoid media jams, and how to clear jams from the printer when
they do occur.

Tips for avoiding jams
If media repeatedly jams in the printer, follow these tips to avoid
media jams.

ENWW

Make sure the printhead latch is properly engaged.

Make sure nothing is blocking the paper path.

Do not overload the trays. When the manual feed unit is installed in
the Tray 1 location, it feeds a single sheet of media at a time.
(The optional multipurpose tray, which is installed in the Tray 1
location and replaces the single sheet manual feed unit, holds up to
100 sheets of media.) Tray 2 holds up to 300 sheets of media, and
optional Tray 3 holds up to 700 sheets of media. Be sure the media
does not exceed the maximum stack height as indicated on the
labels in Tray 2 and optional Tray 3.

Load media properly. For more information, see “Selecting and
loading print media.”

Do not use media that is damaged, curled, or wrinkled. Do not use
media with cutouts or perforations or media that is heavily textured
or embossed.

Avoid media that is too thin, has a slick texture, or “stretches”
easily. Such media does not feed properly through the printer.

Always use media that conforms with the specifications in “Media
and paper-handling specifications.”

8-25

Clearing jams
Because media might be jammed in more than one location inside the
printer, check the LCD control panel for information about the jam
location. Then follow the procedures that correspond with the displayed
message. To clear an all pages jam, complete all four procedures in the
order that they appear in this section.
Press
(down arrow button) on the LCD control panel for more
information about the jam.
Note

If the media tears when you try to remove it, make sure that all
media fragments are removed from the printer before
resuming printing.
After the jam is cleared, the printer will attempt to reprint jammed pages
when sufficient memory is available. For more information about this
feature or to change the jam recovery setting, see “Jam recovery.”

To clear jams in Tray 2 or optional Tray 3
1

Note

Optional Tray 3 is heavy. If clearing a jam in Tray 3, use two hands
when removing and inserting the tray.
2

WARNING!

8-26

Pull out the tray indicated on the LCD control panel (where X = 2
or 3), and place it on a flat surface. If clearing a jam in optional
Tray 3, grasp the handle below Tray 3 and pull it out until you feel
some resistance. Use your other hand to grasp the side of the tray
and lift up slightly. Remove Tray 3 from the printer and place it on a
sturdy, level surface that completely supports the tray.

Remove any wrinkled or curled media from the tray. Make sure the
media width and length guides fit snugly but gently against the
edges of the media stack.
The printer contains metal parts that might be hot. Avoid touching
the metal parts inside the printer.

ENWW

Look inside the printer. Grasp any jammed media with both hands
and pull it gently towards you.

After you have cleared the jam, reinsert the tray into the printer.
Use two hands to support the tray while reinserting it.

Press
(help button) to clear the message in the LCD control
panel, and then press
(select button) to continue printing.

To clear jams inside the simplex unit or optional
auto-duplex unit

WARNING!

ENWW

Remove all media from the output bin.

Pull out the output bin and set it aside.

Pull out Tray 2 and place it on a flat surface. Remove any wrinkled
or curled media from the tray.

Remove the simplex unit or optional auto-duplex unit. To remove
the simplex unit or optional auto-duplex unit, grasp the handle
below the unit and pull it out of the printer. Set the unit aside.
The printer contains metal parts that might be hot. Avoid touching
the metal parts inside the printer.

8-27

8-28

Look inside the printer. Grasp any jammed media with both hands
and pull it gently towards you.

Slide the simplex unit or optional auto-duplex unit firmly back into
the printer until it snaps into place.

Replace the output bin and push it into the printer until both sides
snap into place.

Reinsert Tray 2 into the printer.

Press
(help button) to clear the message in the LCD control
panel, and then press
(select button) to continue printing.

ENWW

To clear jams inside the top cover
1

Open the top cover to locate the jam. When you lift the top cover,
the carriage should return to its position on the left side of the
printer. If the carriage does not return to this position, move the
carriage to the right side.

Free any wrinkled media and pull the sheet slowly toward you
through the top of the printer.

CAUTION

ENWW

To prevent damage to printer parts, use care when removing
jammed media.
3

After you clear the jam, close the top cover.

Press
(help button) to clear the message in the LCD control
panel, and then press (select button) to continue printing.

8-29

To clear jams in Tray 1
1

Remove all media from Tray 1.

Pull out Tray 1 and place it on a flat surface. Remove any wrinkled
or curled media from the tray.

Grasp any jammed or torn media by both corners and pull up and
out of the printer. Reinsert Tray 1.

Load media in Tray 1. Check that the media is loaded properly. For
more information on loading media in Tray 1, see “Loading Tray 1.”

Press
(help button) to clear the message in the LCD control
panel, and then press (select button) to continue printing.

Jam recovery
The printer automatically provides jam recovery, a feature that allows
you to set whether the printer should attempt to automatically reprint
jammed pages. The options are as follows:

8-30

AUTO. Printer will attempt to reprint jammed pages when sufficient
memory is available. This is the default setting for the printer.

OFF. Printer will not attempt to reprint jammed pages.

ON. Printer will reprint any jammed page. Additional printer memory
is required for this setting, so if additional memory is not installed,
overall printer performance may suffer.

ENWW

To improve print speed and increase memory resources, you may want
to disable jam recovery. If jam recovery is disabled, the pages involved
in a jam will not be reprinted.
Note

During the jam recovery process, the printer may reprint several
good pages that were printed before the jam occurred. Be sure to
remove any duplicated pages.

To change jam recovery settings
1

Press

(select button) on the LCD control panel.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press
(select button).

Press
press

(down arrow button) to highlight SYSTEM SETUP, and then
(select button).

Press
press

(down arrow button) to highlight JAM RECOVERY, and then
(select button).

Press
(down arrow button) to highlight the desired setting,
and then press (select button) to save the setting.

Maintaining the printheads
Cleaning the printheads
The printheads for your printer have microscopic nozzles that can clog
when exposed to the air for more than a few minutes. The printer is
designed to prevent nozzles from drying out when the printer is idle and
when it is turned off by pressing and holding down
(power button)
on the printer.
A printhead that is not used for long periods of time can also clog,
resulting in a noticeable decrease in print quality. To unclog the
nozzles, clean the printheads.
Clean the printheads when lines or dots are missing from printed text or
graphics. These defects occur when ink nozzles in the printheads are
exposed to air for long periods of time.
Note

ENWW

Cleaning the printheads when defects do not occur in printed text
or graphics wastes ink and shortens the life of the printheads.

8-31

To clean the printheads
Note

Cleaning the printheads takes several minutes.
1

Press

(select button) on the LCD control panel.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight PRINT QUALITY,
and then press (select button).

Press
(down arrow button) to highlight CLEAN PRINTHEADS,
and then press (select button).

When the process is complete, the printer prints two pages with
cleaning patterns. Discard or recycle this page.

Cleaning the printhead contacts
If lines or dots are still missing from printed text or graphics after you
have cleaned the printheads, the printhead contacts might be dirty.
CAUTION

HP recommends that you clean the printhead contacts only after
you have cleaned the printheads. Printhead contacts contain
sensitive electronic components that can be damaged easily.

To clean the printhead contacts
1

Make sure the printer is turned on.

Lift the top cover, and then press
LCD control panel.

(select button) on the

-Or• Press

(select button) on the LCD control panel.

• Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).
• Press
(down arrow button) to highlight PRINT QUALITY,
and then press (select button).
• Press

(down arrow button) to highlight REPLACE
(select button).

PRINTHEADS, and then press

8-32

Lift the ink cartridge cover and printhead cover.

To open the latch, lift it from the rear (item 1 in the graphic) and
then pull it forward and down to release the hook from the metal
catch (item 2 in the graphic).

ENWW

CAUTION

Do not attempt to force open the printhead latch. The printhead
carriage will move to the left when the printer is turned on,
enabling you to open the latch.

Lift and push the latch toward the back of the printer (item 3 in
the graphic).

To remove a printhead, place your index finger in the loop of
printhead’s handle, and gently pull up until the printhead releases
from the carriage assembly.

Using a soft, dry, lint-free cloth, carefully remove any ink from the
contact pads on the printhead and inside the printhead slot in
the printer.

Reinsert the printhead into its color-coded slot. Press firmly on the
printhead to ensure proper contact.

Repeat steps 5 through 7 for the remaining printheads.

10 Pull the printhead latch all the way forward and down, and engage
the catch with the hook (item 2 in the graphic). Push the latch
towards the back of the printer. You might have to apply some
pressure to close the latch.
11 Close the printhead cover and the ink cartridge cover.

ENWW

8-33

Aligning the printheads
The printheads are automatically aligned upon installation.
Misaligned printheads produce ragged edges or stray dots on printouts.
If your printheads are misaligned, you can align them through the LCD
control panel.

To align the printheads
1

Press

(select button) on the LCD control panel.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight PRINT QUALITY,
and then press (select button).

Press
(down arrow button) to highlight ALIGN PRINTHEADS,
and then press (select button).

When the process is complete, the printer prints a page with alignment
patterns. Discard or recycle this page.

Replacing ink cartridges and printheads
Replacing ink cartridges
Replace ink cartridges when the following messages appear in the LCD
control panel:

REPLACE [COLOR] CARTRIDGE
INCORRECT [COLOR] CARTRIDGE
REINSTALL [COLOR] CARTRIDGE
NON HP CARTRIDGE DETECTED
For installation information, see “Install the ink cartridges,” or the
instructions included with the ink cartridges.
Note

When replacing ink cartridges, install the new ink cartridges right
away. Ink cartridges should not be removed from the printer for long
periods of time.

8-34

ENWW

Replacing printheads
Replace printheads when the following messages appear on the LCD
control panel:

REINSTALL [COLOR] PRINTHEAD
INCORRECT [COLOR] PRINTHEAD

To replace printheads
1

Make sure the printer is turned on.

Lift the top cover, and then press
LCD control panel.

(select button) on the

-Or• Press

(select button) on the LCD control panel.

• Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).
• Press
(down arrow button) to highlight PRINT QUALITY, and
then press (select button).
• Press

(down arrow button) to highlight REPLACE
(select button).

PRINTHEADS, and then press

CAUTION

ENWW

Lift the ink cartridge cover and printhead cover.

8-35

Lift and push the latch toward the back of the printer (item 3 in
the graphic).

To remove a printhead, place your index finger in the loop of
printhead’s handle, and gently pull up until the printhead releases
from the carriage assembly. Discard the used printhead.

Remove the new printhead from its package.

Remove the protective tape from the printhead.

Remove the plastic cap from the printhead by pulling down as
indicated by the arrow on the cap.

10 Insert the new printhead into its color-coded slot.
11 Press firmly on the printhead to ensure proper contact
after installation.
12 Pull the latch all the way forward and down, and engage the catch
with the hook (item 2 in the graphic). Push the latch towards the
back of the printer. You might have to apply some pressure to close
the latch.
13 Close the printhead cover and the ink cartridge cover.
14 Wait while the printer aligns the printheads. This can take a few
minutes. When the process is complete, an alignment page prints.
If no alignment page prints, check to make sure there is media in
the trays.

Calibrating color
The printer automatically calibrates color when a supply is changed.

To calibrate color using the LCD control panel
1

Press

(select button) on the LCD control panel.

Press
(down arrow button) to highlight CONFIGURE DEVICE,
and then press (select button).

Press
(down arrow button) to highlight PRINT QUALITY,
and then press (select button).

Press
(down arrow button) to highlight COLOR CALIBRATION,
and then press (select button).

The following message appears on the LCD control panel:

CALIBRATING...COLOR
8-36

ENWW

Calibrating linefeed
If regular horizontal bands appear in printed text or graphics, calibrate
the linefeed using the following procedure.

To calibrate linefeed
1

Press

Press
(down arrow button) to highlight CONFIGURE DEVICE, and
then press (select button).

Press
(down arrow button) to highlight PRINT QUALITY, and
then press (select button).

Press

(select button) on the LCD control panel.

(down arrow button) to highlight LINEFEED
(select button).

CALIBRATION, and then press

The following message appears on the LCD control panel:

CALIBRATING...LINEFEED

ENWW

8-37

8-38

ENWW

Ordering supplies and
accessories
You can order HP supplies and accessories from the HP website at
http://www.hpshopping.com.

Available accessories
Paper handling accessories
Multipurpose tray (100-sheet tray)
100-sheet multipurpose tray

C8227A

700-sheet tray (Tray 3)
700-sheet tray

C8226A

Auto-duplex unit
Auto-duplex unit

C8228A

DIMMs
Memory modules

ENWW

HP 4 MB Flash DIMM

C4287A

HP 64 MB SDRAM DIMM

C7846A

HP 128 MB SDRAM DIMM

C9121A

9-1

Localized font DIMMs
HP Font DIMM, Korean

D4838A

Memory/storage accessories
HP EIO Hard Disk Drive (10 GB)

J6054B

Interface cables
Parallel cables
HP IEEE-1284 A-B Parallel Cable, 2 m (6.6 ft)

C2950A

HP IEEE-1284 A-B Parallel Cable, 3 m (9.8 ft)

C2951A

USB cable
HP USB A-B, 2 m (6.6 ft)

9-2

C6518A

ENWW

Networking accessories
Note

Visit http://www.hp.com/go/networkprinting for the latest
information.

HP print servers
HP Jetdirect 615n (EIO) Internal Print Server Fast Ethernet
(10/100Base-TX)

J6057A

HP Jetdirect 680n (EIO) Internal Print Server Wireless 802.11b

J6058A

HP Jetdirect 610n (EIO) Internal Print Server Token Ring

J4167A

HP Jetdirect 600n (EIO) Internal Print Server Ethernet
(10Base-T, 10Base2) and LocalTalk

J3111A

HP Jetdirect 600n (EIO) Internal Print Server Ethernet
(10Base-T)

J3110A

HP Jetdirect External Print Server 170x (10Base-T)

J3258B

HP Jetdirect External Print Server 175x

J6035A

HP Jetdirect External Print Server 300x (10/100Base-TX, 1-port) J3263A
HP Jetdirect External Print Server 310x

J6038A

HP Jetdirect External Print Server 500x (10/100Base-TX, 3-port) J3265A

ENWW

HP Jetdirect External Print Server 500x Token Ring (3-port)

J3264A

HP Print Server Appliance 4200

J4117A

9-3

Supplies
Ink cartridges
HP No. 10 Black ink cartridge, 69 ml

C4844A

HP No. 12 Cyan ink cartridge, 55 ml

C4804A

HP No. 12 Magenta ink cartridge, 55 ml

C4805A

HP No. 12 Yellow ink cartridge, 55 ml

C4806A

Printheads
HP No. 12 Black printhead

C5023A

HP No. 12 Cyan printhead

C5024A

HP No. 12 Magenta printhead

C5025A

HP No. 12 Yellow printhead

C5026A

Everyday paper
HP Office Paper
2500 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) 25005

10-ream carton

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C8511

10-ream carton U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C3HP
(3-hole punched)
10-ream carton

U.S. Legal, 216 by 356 mm (8.5 by 14 inches) C8514

HP Office Recycled Paper
500 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) E1120

500 sheets
U.S. Letter, 216 by 279 mm (8.5 by 11 inches) E113H
(3-hole punched)
500 sheets

9-4

U.S. Legal, 216 by 356 mm (8.5 by 14 inches) E1420

ENWW

HP Multipurpose Paper*
5-ream carton

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) M115R

250 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) 25011

500 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) M1120

500 sheets
U.S. Letter, 216 by 279 mm (8.5 by 11 inches) M113H
(3-hole punched)
500 sheets

U.S. Legal, 216 by 356 mm (8.5 by 14 inches) M1420

*HP Multipurpose Paper is recommended for general office printing.

HP Printing Paper
500 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) P1122

Business communication paper
HP Professional Brochure and Flyer Paper
50 sheets, twosided, glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6817A

50 sheets, twosided, matte

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6955A

50 sheets, twosided, glossy

A4, 210 by 297 mm (8.3 by 11.7 inches)

C6818A

HP Premium Inkjet Paper
200 sheets, one- U.S. Letter, 216 by 279 mm (8.5 by 11 inches) 51634Y
sided coated
200 sheets, one- A4, 210 by 297 mm (8.3 by 11.7 inches)
sided coated

ENWW

51634Z

9-5

HP Premium Inkjet Heavyweight Paper
100 sheets, two- A4, 210 by 297 mm (8.3 by 11.7 inches)
sided coated

C1853A

Presentation paper
HP Premium Inkjet Transparency Film
20 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C3828A

50 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C3834A

20 sheets

A4, 210 by 297 mm (8.3 by 11.7 inches)

C3832A

50 sheets

A4, 210 by 297 mm (8.3 by 11.7 inches)

C3835A

HP Premium Plus Inkjet Transparency Film

9-6

20 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C7030A

50 sheets

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C7028A

20 sheets

A4, 210 by 297 mm (8.3 by 11.7 inches)

C7031A

50 sheets

A4, 210 by 297 mm (8.3 by 11.7 inches)

C7029A

ENWW

Photo paper
HP Premium Plus Photo Paper
20 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6831A

50 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) Q1785A

20 sheets, matte U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6950A
20 sheets,
glossy

A4, 210 by 297 mm (8.3 by 11.7 inches)

C6832A

20 sheets, matte A4, 210 by 297 mm (8.3 by 11.7 inches)

C6951A

HP Premium Photo Paper

ENWW

15 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6039A

50 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6979A

60 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C7008A

15 sheets,
glossy

A4 (European), 210 by 297 mm
(8.3 by 11.7 inches)

C6040A

50 sheets,
glossy

A4 (European), 210 by 297 mm
(8.3 by 11.7 inches)

C7040A

15 sheets,
glossy

A4 (Asian), 210 by 297 mm
(8.3 by 11.7 inches)

C6043A

9-7

HP Photo Paper
20 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C1846A

20 sheets,
glossy

A4, 210 by 297 mm (8.3 by 11.7 inches)

C1847A

50 sheets,
glossy

A4, 210 by 297 mm (8.3 by 11.7 inches)

C7897A

HP Colorfast Photo Paper
20 sheets,
glossy

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C7013A

20 sheets,
glossy

A4, 210 by 297 mm (8.3 by 11.7 inches)

C7014A

HP Everyday Photo Paper*
100 sheets, two- U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C7007A
sided, matte
25 sheets, twosided, semigloss

U.S. Letter, 216 by 279 mm (8.5 by 11 inches) C6983A

25 sheets, twosided, semigloss

A4 (European), 210 by 297 mm
(8.3 by 11.7 inches)

C6984A

25 sheets, twosided, semigloss

A4 (Asian), 210 by 297 mm
(8.3 by 11.7 inches)

C7006A

*HP Everyday Photo Paper is available in some countries/regions as
HP Photo Quality Paper.

9-8

ENWW

Customer support and
printer specifications

Contacting customer support
If your printer is not operating properly and the troubleshooting
suggestions in this guide do not solve the problem, try using one of the
following support services to obtain assistance.

HP help on the Web
HP provides several resources on the Web to provide help with
your printer.
Visit http://www.hp.com/go/support to find information for your printer
model. When you enter the section that covers your printer model, you
will be able to view information about setting up and using your printer,
downloading printer drivers, solving a problem, ordering supplies and
accessories, and the printer warranty.

hp instant support
You can access hp instant support from the Toolbox (if the computer is
running Windows and the printer is connected to a network) or from the
embedded Web server.
To access hp instant support using the Toolbox, click the Information
tab in the Toolbox, and then click hp instant support.
To access hp instant support using the embedded Web server, open a
Web browser and type the IP address for the printer in the address box.
Then, in the Other Links section of any embedded Web server page,
click hp instant support.
hp instant support web pages are dynamically created. If you bookmark
this site and connect to it using the bookmark, the pages will not display
the current information. Instead, connect from the embedded
Web server.

ENWW

10-1

hp instant support connects you to a set of dynamic Web resources that
tracks printer status and usage. It includes the following information:
z

Printer usage pattern (ink and media usage) through a link to
myPrintMileage

Online troubleshooting tips

Telephone support
During the warranty period, you can obtain assistance at no charge
from the HP Customer Care Center. This phone service is available for
a fee after the printer warranty period.
Customer support representatives can answer your questions
regarding the setup, configuration, installation, and operation of your
printer. They can also help troubleshoot and diagnose printer problems
and give instructions for service and repair.
Current telephone support numbers are listed on the product support
information flyer, which is included in your printer’s packaging.
By calling a telephone number listed on the flyer, you will be connected
to a response team waiting to help you.
Note

If you require support after your warranty has expired, you can
usually receive support for a fee through the same telephone
number. The fee is charged on a per-incident basis.

Before you call
Before you call, print a Configuration page. This page includes
information that the HP Customer Care Center representative will need
to help diagnose and solve your problem.
Also, have the following information available to give to the
representative:

10-2

What model printer do you have?

What is the serial number of your printer? (Check the back of
the printer.)

What is the brand and model of your computer?

What operating system is the computer running?

Which printer driver are you using (PCL 5c, PCL 6,
or PostScript emulation)?

When did you purchase the printer?

ENWW

Printer specifications
For media and paper-handling specifications, see “Media and
paper-handling specifications.”
Specification

Value

Available printer HP Business Inkjet 3000
models
HP Business Inkjet 3000n

C8116A
C8117A

HP Business Inkjet 3000dtn C8118A
Physical
dimensions
(W x H x D)

HP Business Inkjet 3000

592 by 355 by 640 mm (23.3 by 14 by
25.2 inches)

HP Business Inkjet 3000n

592 by 355 by 640 mm (23.3 by 14 by
25.2 inches)

HP Business Inkjet 3000dtn 592 by 462 by 640 mm (23.3 by 18.2 by
25.2 inches)
Weight

HP Business Inkjet 3000

27.6 kg (61 lb) without printheads or
ink cartridges

HP Business Inkjet 3000n

27.6 kg (61 lb) without printheads or
ink cartridges

HP Business Inkjet 3000dtn 35.8 kg (78.9 lb) without printheads or
ink cartridges

ENWW

10-3

Specification
Connectivity

Value
HP Business Inkjet 3000

z
z
z
z

HP Business Inkjet 3000n

z
z
z

HP Business Inkjet 3000dtn

z
z
z

IEEE 1284-compliant bidirectional parallel
USB 2.0 compliant full speed
2 open EIO slots
3 DIMM slots (100 pin, SDRAM, PC 100
or greater)
IEEE 1284-compliant bidirectional parallel
USB 2.0 compliant full speed
EIO slots
z
1 open EIO slot
z
HP Jetdirect 615n Internal Print Server
for Fast Ethernet 10/100Base-TX in
one EIO slot
3 DIMM slots (100 pin, SDRAM, PC 100
or greater)
IEEE 1284-compliant bidirectional parallel
USB 2.0 compliant full speed
EIO slots
z
1 open EIO slot
z
HP Jetdirect 615n Internal Print Server
for Fast Ethernet 10/100Base-TX in
one EIO slot
3 DIMM slots (100 pin, SDRAM, PC 100
or greater)

Print method

Drop-on-demand thermal inkjet printing

Ink cartridges

4 ink cartridges (1 each for black, cyan,
magenta, and yellow)

Printheads

4 printheads (1 each for black, cyan, magenta,
and yellow)

Supply yields
(based on 5
percent
coverage)

Ink cartridges

Black: 1,750 pages
Cyan, magenta, and yellow: 3,300 pages

Printheads

Black: 24,000 pages
Cyan, magenta, and yellow: 48,000 pages

Printer memory

88 MB of built-in RAM, up to 344 MB with
optional 4 MB (Flash) and/or optional 64/128
MB DIMM (SDRAM,100 MHz)

Printer processor

Dual microprocessors:
z
MIPS 5231 on formatter with 8 MB ROM
Flashable, 64 MB RAM on board formatter
z
Motorola 32-bit ColdFire 4 RISC (160 MHz)

10-4

ENWW

Specification

Value

Print speed (U.S. Letter and A4)

Fast mode
Black text: 21 pages per minute (ppm)
z
Mixed text with color graphics: 18 ppm
Normal mode
z
Black text: 14 ppm
z
Mixed text with color graphics: 10 ppm
Laser-equivalent speed*
z
Black text: 14 ppm
z
Mixed text with color graphics: 8 ppm
*Laser-equivalent speed is the print speed that
can be expected in relation to the
pages-per-minute speed of laser printers.
z

Resolution

Monochrome

Up to 1200 by 600 dots per inch (dpi)

Color

HP’s enhanced Color Layering Technology with
PhotoREt III for photo quality (up to 2400 by
1200 dpi on photo paper using the PCL 6
printer driver for Windows)

Color calibration

z
z
z

Printer languages

z
z
z
z

ColorSync
ICC Profiles
Pantone®
PCL 5c
PCL 6
PostScript 3 emulation
Automatic language switching

LCD control panel languages

Czech, Danish, Dutch, English, Finnish,
French, German, Italian, Norwegian, Polish,
Portuguese, Russian, Spanish, Swedish

Operating system compatibility

z
z
z
z
z

ENWW

Windows 98, Windows Millennium Edition,
Windows NT 4.0, Windows 2000,
Windows XP 32-bit (Professional and
Home Editions), and Windows XP
64-bit Edition
Mac OS 8.6 and later (including Mac OS X)
OS/2
Linux
UNIX
MS-DOS printer driver support through
third-party applications

10-5

Specification

Value

Network
HP Business Inkjet 3000
operating system
compatibility

HP Business Inkjet 3000n

10-6

Windows 98, Windows Millennium Edition,
Windows NT 4.0, Windows 2000,
Windows XP 32-bit (Professional and
Home Editions), and Windows XP
64-bit Edition

Windows 98, Windows Millennium Edition,
Windows NT 4.0, Windows 2000,
Windows XP 32-bit (Professional and
Home Editions), and Windows XP
64-bit Edition
z
Novell NetWare 4.x, 5.x, 6, NDS,
and NDPS
z
HP-UX 10.20, 11.x
z
Solaris 2.5x, 2.6, 7, 8
(SPARC systems only)
z
RedHat Linux 6.x and later
z
SuSE Linux 6.x and later
z
Mac OS 8.6 and later
z
IBM OS/2 Warp 4.x
z
IBM AIX 3.2.5 and later*
z
MPE-iX*
z
Artisoft LANtastic*
z
Microsoft Windows Terminal Server
Edition 4.0
z
Windows 2000 Server Terminal Services
with Citrix MetaFrame 1.8
z
Windows XP Server Terminal Services with
Citrix MetaFrame 1.8
* Contact your network operating system
vendor for software, documentation,
and support.
z

ENWW

Specification

Value

Network
HP Business Inkjet 3000dtn
operating system
compatibility

ENWW

10-7

Specification

Value

Compatible
network
protocols

TCP/IP
z
IPX/SPX
z
AppleTalk*
z
DLC/LLC
z
IP Direct Mode
z
LPD
z
FTP Printing
z
IPP NDS
z
Bindery
z
NCP
z
NDPS
z
iPrint Telnet
z
SLP
z
IGMP
z
BOOTP/DHCP
z
WINS
z
SNMP
z
HTTP
*AppleTalk is not supported on Token Ring
print servers.
Not all protocol and operating system
combinations are supported. For more
information, go to http://www.hp.com/go/
jetdirect.

Advanced security*

z
z

SNMPv3
SSL/TLS (HTTPS)

*Applies to full-feature HP Jetdirect products
with firmware version x.22.yy or later EIO (610n, 615n and later), LIO (250m),
External -USB (310x)

10-8

ENWW

Specification
System
requirements

Value
Minimum

Note: Graphicintensive,
complex, and
large files might
require more
hard disk space.

Recommended

Font support

z
z

Windows 98:
486DX-100 MHz, 16 MB RAM, 4 MB free
hard-disk space
Windows Millennium Edition:
Pentium® 166 MHz, 32 MB RAM, 4 MB free
hard-disk space
Windows NT 4.0:
Pentium 100 MHz, 32 MB RAM, 8 MB free
hard-disk space
Windows 2000:
Pentium 166 MHz, 64 MB RAM, 650 MB
free hard-disk space
Windows XP 32-bit and 64-bit editions:
Pentium 233 MHz, 64 MB RAM, 1.5 GB
free hard-disk space
Mac OS 8.6 or later:
16 MB RAM
Windows 98, and Windows Me:
Pentium 266 MHz, 32 MB RAM, 4 MB free
hard-disk space
Windows NT 4.0:
Pentium 266 MHz, 64 MB RAM, 8 MB free
hard-disk space
Windows 2000:
Pentium 266 MHz, 64 MB RAM, 650 MB
free hard-disk space
Windows XP 32-bit and 64-bit editions:
Pentium 300 MHz, 128 MB RAM, 1.5 GB
free hard-disk space
Mac OS 8.6 or later:
32 MB RAM
70 TrueType and 80 PostScript fonts
built-in (all PostScript emulation, PCL 5c,
and PCL 6 accessible)
Intellifont and TrueType rasterizer built into
PCL 5c and PCL 6
Built-in support for Arabic, Cyrillic, Greek,
and Hebrew symbol sets

Duty cycle

30,000 pages/month

Warranty

1 year limited warranty

ENWW

10-9

Specification
Operating
environment

Electrical
specifications

Value
Operating temperature

5° to 40° C (41° to 104° F)

Recommended altitude

0 to 3048 meters (0 to 10,000 feet)

Recommended operating
conditions

15° to 35° C (59° to 95° F)

Storage temperature

-40° to 60° C (-40° to 140° F)

Recommended relative
humidity

15 to 80 percent noncondensing

Power supply

Built-in universal power supply

Power requirements

Input voltage: 110 to 240 VAC (± 10%),
50 to 60 Hz

Power consumption

z
z
z

Printing (maximum): 68 watts
PowerSave mode: less than 30 watts
Off mode: less than 2 watts

Acoustic
Sound pressure (bystander LpAm 49 dB(A)
emissions (Noise position)
levels per
Sound power
LwAm 61 dB(A)
ISO 9614-1)

10-10

ENWW

Hewlett-Packard Limited Warranty Statement
HP product

Duration of Limited Warranty

Software

1 year

Accessories

1 year

Ink cartridges

90 days

Printer peripheral hardware (see below for details)

1 year

Extent of Limited Warranty
1

Hewlett-Packard warrants to the end-user customer that the HP products specified
above will be free from defects in materials and workmanship for the duration
specified above, which duration begins on the date of purchase by the customer.

For software products, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any product will
be uninterrupted or error free.

HP’s limited warranty covers only those defects that arise as a result of normal use
of the product, and does not cover any other problems, including those that arise as
a result of:
a

Improper maintenance or modification;

b Software, media, parts, or supplies not provided or supported by HP;
c

Operation outside the product’s specifications;

d Unauthorized modification or misuse.

ENWW

For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge
does not affect either the warranty to the customer or any HP support contract with
the customer. However, if printer failure or damage is attributable to the use of a
non-HP or refilled ink cartridge, HP will charge its standard time and materials
charges to service the printer for the particular failure or damage.

If HP receives, during the applicable warranty period, notice of a defect in any
product which is covered by HP’s warranty, HP shall either repair or replace the
product, at HP’s option.

If HP is unable to repair or replace, as applicable, a defective product which is
covered by HP’s warranty, HP shall, within a reasonable time after being notified of
the defect, refund the purchase price for the product.

HP shall have no obligation to repair, replace, or refund until the customer returns
the defective product to HP.

Any replacement product may be either new or like new, provided that it has
functionality at least equal to that of the product being replaced.

HP products may contain remanufactured parts, components, or materials
equivalent to new in performance.

HP’s Limited Warranty Statement is valid in any country/region where the covered
HP product is distributed by HP. Contracts for additional warranty services, such as
on-site service, are available from any authorized HP service facility in countries/
regions where the product is distributed by HP or by an authorized importer.

10-11

Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD
PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY
KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
Limitations of Liability
1

To the extent allowed by local law, the remedies provided in this Warranty Statement
are the customer’s sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY
AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Local Law
1

This Warranty Statement gives the customer specific legal rights. The customer may
also have other rights which vary from state to state in the United States, from
province to province in Canada, and from country/region to country/region
elsewhere in the world.

To the extent that this Warranty Statement is inconsistent with local law, this
Warranty Statement shall be deemed modified to be consistent with such local law.
Under such local law, certain disclaimers and limitations of this Warranty Statement
may not apply to the customer. For example, some states in the United States, as
well as some governments outside the United States (including provinces in
Canada), may:
a

Preclude the disclaimers and limitations in this Warranty Statement from limiting
the statutory rights of a customer (e.g. the United Kingdom);

b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or
limitations; or
c

10-12

Grant the customer additional warranty rights, specify the duration of implied
warranties which the manufacturer cannot disclaim, or allow limitations on the
duration of implied warranties.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND
ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE
TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

ENWW

Safety and regulatory statements
Power Cord statement
The power cord cannot be repaired. If it is defective, it should be
discarded or returned to the supplier.

LEDs classification

Energy consumption

Energy Star is a US registered service mark of United States
Environmental Protection Agency.

FCC statement
The U.S. Federal Communications Commission (in 47 cfr 15.105) has
specified that the following notices be brought to the attention of users
of this product.
This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

ENWW

10-13

Shielded cables
Use of a shielded data cable is required to comply with the Class B
limits of Part 15 of the FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved by the
Hewlett-Packard Company, may cause harmful interference and
void the FCC authorization to operate this equipment.
Note

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
z

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

When connected to LAN cables using print server accessories…
Note

10-14

This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his
own expense.

ENWW

Declaration of Conformity statement/Normes
de sécurité (Canada)
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Canadian ICES-003.
When connected to LAN cables using print server accessories, this
digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Canadian ICES-003.
Le présent appareil numérique n'émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe
B prescrites dans la réglement sur le brouillage radioélectrique édicté
par le NMB-003 du Canada.
Connecté à un réseau par des accessoires de serveur, l'appareil n'émet
pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de Classe A prescrites dans le réglement sur le
brouillage radioélectrique édicté par la NMB-003 du Canada.

EMI statement (Europe)
Applicable when connected to LAN cables using print
server accessories.
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to
take adequate measures.

EMI statement (Korea)

ENWW

10-15

Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:

Hewlett-Packard Singapore (Pte) Ltd

Manufacturer's Address:

Consumer Business, Asia Operations
20 Gul Way
Singapore 629196

Declares that the product
Product Name:

HP Business Inkjet 3000
HP Business Inkjet 3000n
HP Business Inkjet 3000dtn

Model Number (s):

C8116A, C8117A, C8118A

Product Name:

HP Business Inkjet 3000 series printer accessory

Model Number (s):

C8226A / 700-sheet tray (Tray 3)
C8227A / Multipurpose tray (100-sheet tray)
C8228A / Auto-duplex unit

Product Options:

All

Conforms to the following Product Specifications:
Safety:

IEC 60950:1999 / EN 60950:2000
IEC 60825-1: 1993 + A1:1997 + A2:2001 / EN
60825-1:1994 Class I for LEDs

EMC:

CISPR 22: 1993 +A1+A2 / EN 55022: 1994 +A1+A2
Class B(1)(2)
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995
IEC 61000-3-3:1994 / EN 61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B(1)(2)
AZ / NZS 3548:1995 / ICES-003, Issue 3(1)(2)

Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive
73/23/EEC and the EMC Directive 89/336/EEC, and carries the CE marking accordingly.
(1)

The product exhibits class A operation when connected to LAN cables using print server
accessories.

(2)

The product was tested in a typical configuration with Hewlett-Packard personal
computer systems and second peripheral.
Singapore, July 2002

Chan Kum Yew, Quality Manager

Australian Contact: Product Regulations Manager, Hewlett Packard Australia Ltd., 31-41
Joseph Street, Blackburn, Victoria 3130, Australia.
European Contact: Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Strasse
140, D-71034 Böblingen (FAX: +49-7031-14-3143).
USA Contact: Corporate Product Regulations Manager, Hewlett Packard Company,
3000 Hanover Street, Palo Alto, CA 94304, USA (Phone: 415-857-1501).

10-16

ENWW

A
Note

Printing using
PostScript emulation
Information in this appendix is for Windows 98, Windows
Millennium Edition, and Windows NT 4.0 only. If you are running
another Windows operating system, please see the online help for
your operating system.

Operating system

Version number

Windows 98, Millennium
Edition

Microsoft PScript Driver Version 4.01 and
HP Business Inkjet 3000 PPD

Windows NT 4.0

Microsoft PScript Driver Version 4.50 and
HP Business Inkjet 3000 PPD

Installation notes
When you are operating in a Windows environment, the setup software
will detect the version of the operating system that you are running. The
software will be installed in the language based on the regional settings
configured in the Windows Control Panel. This means that you can be
running an English version of Windows and have the language
preference set to Spanish, and the installation utility will install the
Spanish version of the printing software.

Upgrading from an older version of Windows
After completing the upgrade to a new version of Windows, you must
reinstall the printer driver. For example, if you upgrade from
Windows NT 4.0, you must reinstall the printer driver.

ENWW

A-1

Identifying different printer drivers in
Windows NT 4.0
If you have already installed a printer driver that was supplied with your
Windows operating system for the printer, and you have also installed
the printing software supplied with the printer, multiple printer drivers
might exist on your computer system. Use these steps to find out which
printer drivers are installed.
1

On the Start menu, click Settings and then click Printers.

Right-click on the printer name and then click Properties.

At the Properties window, click the General tab, and then click the
Print Test Page button.

If you are using the printer driver that is provided for the printer, the
Printer Test Page will include the following information (shown with
sample data).
Printer Name:
Printer Model: HP Business Inkjet 3000 PS
Printer Driver Name: PSCRIPT4.DLL
Printer Driver Version: 4.01

Installing the printer driver only
If you obtained only a printer driver and its associated files (for example,
through the HP website), install them using the following steps.

A-2

Close all applications, terminate-and-stay-resident (TSR)
programs, and virus checkers.

On the Start menu, click Settings, then Printers, and then
double-click Add Printer.

When prompted to select a printer, click Have Disk. Use Browse to
enter the path where the printer driver files are located.

Follow the instructions on your screen to complete the installation.

ENWW

Current HP Business Inkjet users
If you currently have an HP Business Inkjet printer driver installed on
your computer system, this printing software can be safely installed. It
can coexist with printer drivers for different printers. It will replace and
update only previous versions of the printing software for this printer.
The new printer driver will have property pages similar to your older
printer driver, but it will reflect the features and capabilities of the
current printer driver.

Specific printer features/issues
The printer driver provides default properties for most applications. You
need to change these properties only if you are installing a new printer
option, such as Tray 3, or more memory; or if you are changing a
specific feature.
Printer option

Windows 98/Me

Windows NT

Tray 1
Tray 2
Tray 3
Auto-duplex unit
Memory configuration
Optional hard disk

To complete the request for property changes, click either Apply or OK.
Apply activates the changes without closing the Properties dialog box.
OK activates the changes and closes the Properties dialog box.
The following table shows which features are available for each
Windows operating system.
Printer feature

Windows 98/Me

Windows NT

Paper Type
Print Quality
Print in Grayscale
Handout (N-up printing)
Watermark
Job Storage

ENWW

A-3

Paper Type (Windows 98) or Media Type
(Windows NT 4.0)
Operating system

Location in printer driver

Windows 98,
Millennium Edition

Paper tab, More Options...

Windows NT 4.0

Advanced tab, Printer Features

Options:
HP Plain Paper; HP Premium Inkjet Paper; HP Premium Inkjet
Heavyweight Paper; HP Photo Quality Paper, Semi Gloss;
HP Photo Quality Paper, Matte; HP Everyday Photo Paper,
Semi Gloss; HP Everyday Photo Paper, Matte; HP Premium
Transparency; HP Premium Plus Transparency; HP Photo Paper,
Glossy; HP Premium Photo Paper, Glossy; HP Premium Plus Photo
Paper, Glossy; HP Premium Plus Photo Paper, Matte; HP Colorfast
Photo Paper, Glossy; HP Brochure & Flyer, Gloss; HP Brochure &
Flyer, Matte.
The Paper Type feature allows you to specify the type of paper on
which you will be printing, such as plain paper or transparencies. Do not
click HP Premium Transparencies when printing on regular paper.
Note

HP does not recommend using stiff media, such as card stock.

Print Quality
Operating system

Location in printer driver

Windows 98,
Millennium Edition

Paper tab, More Options...

Windows NT 4.0

Advanced tab, Printer Features

Options:
Best, Normal, Fast.
Best prints the best quality possible. Normal is the recommended mode
for everyday printing. Fast uses less ink, but the quality is not as high
as normal.

A-4

ENWW

Print Color as Gray
Operating system

Location in printer driver

Windows 98,
Millennium Edition

Device Options tab, Printer Features

Windows NT 4.0

Advanced tab, Printer Features

Options:
On, Off.
To activate grayscale printing, change the Print Color as Gray setting to
on. This overrides your color settings and prints your documents in
black and white (monochrome, grayscale). Grayscale means shades of
gray, starting with white and ending with black. When a color document
is printed in grayscale, colors are converted to their grayscale
equivalents, which means that different colors are represented as
different shades of gray.
This printer can produce up to 256 shades of gray. Color images that
are printed as monochrome print faster and are easier to reproduce on
monochrome devices such as copiers and fax machines. When Print
Color as Gray is On, all of your documents will print as grayscale until
the setting is changed to Off.

Pages per Sheet
Operating system

Location in printer driver

Windows 98,
Millennium Edition

Paper tab, Layout

Windows NT 4.0

Advanced tab, Printer Features

Options:
1, 2, and 4 pages per sheet. Windows NT 4.0 also offers 6, 9, and 16
pages per sheet, with all Windows NT 4.0 settings in both portrait and
landscape and rotated landscape orientation.
The Pages per Sheet option, sometimes called layout or n-up, specifies
the number of pages to print on a single sheet of paper. The multiple
pages appear decreased in size and arranged based on the number of
pages printed on the sheet. The Pages per Sheet option does not work
effectively with all page setup options. Some applications request a
different resolution, page size, or paper source, or orientations for
different pages of a document. Combining page setup options
while using the Pages per Sheet option might produce unexpected
print results.

ENWW

A-5

Watermark Printing
Operating system

Location in printer driver

Windows 98,
Millennium Edition

Device Options tab

Windows NT 4.0

Advanced tab, Printer Features

The Watermark options allow you to specify that text be placed
underneath (in the background) of an existing document. For example,
you may want to have large gray letters reading Draft or Confidential
placed diagonally across the first page or all pages of a document.
You can also specify the font, size, angle, and style of the watermark.

Watermark/Overlay
Options:
None, Watermark, Overlay.
This selection specifies whether a watermark is printed. Overlay prints
the watermark on top of any text or graphics, so that what appears
beneath is not visible.

Watermark Page
Options:
All Pages, First Page Only.
The First Page Only option prints only on the first page of the current
document.

Watermark
Options:
Draft, Company Confidential, Company Proprietary, Company Private,
Confidential, Copy, Copyright, File Copy, Final, For Internal Use Only,
Preliminary, Proof, Review Copy, Sample, Top Secret, Urgent, Custom.
The options listed are the available words that can be printed as a
watermark. Custom lets you specify your own words. To turn watermark
printing off, click None. If watermark printing is turned off, then the
following watermark features are ignored.

Watermark Font
Options:
Courier Bold, Times Bold, Helvetica Bold.
If you are printing a watermark, select one of the three font types.
A-6

ENWW

Watermark Size
Options:
24, 30, 36, 42, 48, 54, 60, 66, 72, 78, 84, 90.
All option values are in points. The watermark size represents the point
size of the watermark word printed.

Watermark Angle
Options:
90, 75, 60, 45, 30, 15, 0, -15, -30, -45, -60, -75, -90.
All option values are in degrees. The watermark can be positioned on
the page at an angle in 15-degree increments. With zero (0) as normal
readable text, the positive angles will rotate the text counterclockwise
up to 90 degrees (vertical). The negative angles will rotate the text
clockwise up to 90 degrees (vertical).

Watermark Style
Options:
Narrow Outline, Medium Outline, Wide Outline, Wide Halo, Outline.
The style of the watermark defines the line thickness of the
watermark word.

Watermark Color
Options:
Gray, Red, Orange, Yellow, Green, Blue, Violet.
This sets the color of the watermark.

Watermark Intensity
Options:
Darkest, Darker, Dark, Medium Dark, Medium, Medium Light, Light,
Lighter, Lightest.
This sets the intensity of the watermark.

ENWW

A-7

Job Storage
Operating system

Location in printer driver

Windows NT 4.0

Advanced tab, Printer Features

Options:
Off, Proof and Hold, Private Job, Quick Copy, Stored Job.
This allows you to store your print job on the printer's optional hard disk
so you can access the print job later from the LCD control panel. The
default setting is Off. To enable any setting other than Off, you must
install an optional EIO hard disk, and then change the setting from Off
to another option.
Note

A-8

In the printer driver, you can assign a user name to a print job, and
enable a print job to require a PIN before the job can be printed.
This feature is not supported for the Korean language. Any Korean
characters entered for the user name cannot be displayed by the
printer’s LCD control panel.

ENWW

LCD control panel
messages
The table in this appendix explains messages that can appear on the
LCD control panel.
To resolve a message, follow the instructions displayed on the LCD
control panel. If following these instructions does not resolve the
message, press and hold
(power button) to turn off the printer, and
then turn on the printer again. If the message persists after performing
all of the recommended actions, contact an HP-authorized service or
support provider.

LCD control panel message types
Status messages
Status messages reflect the current state of the printer. They inform you
of normal printer operation and require no action to clear them. They
change as the state of the printer changes. Whenever the printer is
ready, not busy, and has no pending warning messages, the status
message READY is displayed if the printer is online.

Warning messages
Warning messages inform you of data and print errors. These
messages typically alternate with the READY or STATUS messages and
remain displayed until (select button) is pressed.

Error messages
Error messages communicate that some action must be performed,
such as adding paper or clearing a paper jam. Some error messages
are auto-continuable. If AUTO CONTINUE=ON, the printer will continue
normal operation after displaying an auto-continuable error message for
10 seconds.

ENWW

B-1

Note

Any button pressed during the 10-second display of an
auto-continuable error message will override the auto-continue
feature and the function of the button pressed will take precedence.
For example, pressing
(cancel job button) will cancel the
print job.

Critical error messages
Critical error messages inform you of a device failure. Some of these
messages can be cleared by pressing and holding
(power button) to
turn the printer off, and then on again. These messages are not
affected by the AUTO CONTINUE setting. If a critical error persists,
service is required.

LCD control panel messages
The following table lists and describes control panel messages, in
alphabetical order.

Message

Type

Description

ACCESS DENIED

Status

Access to this menu or menu item requires a
PIN (Personal Identification Number).
Please enter the correct password or contact
the IT administrator.

ALIGNING
PRINTHEADS

Status

The printer is aligning the printheads.
Please wait.

CALIBRATING
COLOR CALIBRATION

Status

The printer is calibrating the color.
Please wait.

CALIBRATING
LINEFEED

Status

The printer is calibrating the linefeed.
Please wait.

CANCELING
COLOR CALIBRATION

Status

The color calibration process has been
canceled. Please wait until the process is
completely canceled.

CANCELING...
[JOBNAME]

Status

The printer is canceling a print job. No action
is required.

CANCELING
LINEFEED
CALIBRATION

Status

The linefeed calibration process has been
canceled. Please wait until the process is
completely canceled.

B-2

ENWW

Message

Type

Description

CHOSEN PERSONALITY
NOT AVAILABLE

Error

The printer is not able to process the print job
because the requested personality (printer
language) is not available. The job was
canceled and no pages were printed. Resend
the print job using a supported personality
(PCL 5c, PCL 6, or PS 3 emulation).

CLEANING
PRINTHEADS

Status

The printer is cleaning the printheads.
Please wait.

CLEARING EVENT LOG

Status

The printer is clearing its event log. The event
log is a record of past printer events.
No action is required.

CLEARING PAPER PATH Status

The printer is attempting to clear residual
paper from the paper path. Please wait until it
is complete.

CLOSE COVERS

Error

The covers are open or not closed completely.
Close all covers to continue printing.
If you need to replace a printhead, the printer
must be in printhead replacement mode. See
“Replacing printheads” for more information.

COLOR CALIBRATION
FAILED

Warning

The color calibration has failed. Make sure
plain letter or A4 paper is loaded in the printer,
and then start the color calibration from the
LCD control panel. For more information,
see “Calibrating color.”

DATA RECEIVED

Warning

The printer has received some print job data,
but not enough to start printing. It will time out
and cancel the job after the timeout period if
all the required data is not received. The I/O
timeout period can be set in the LCD control
panel. For more information about setting the
I/O timeout, see “I/O menu.”

DELETING...
[JOBNAME]

Status

The printer is deleting a print job. No action
is required.

DEPRESSURIZING
Status
WAIT FOR XX MINUTES

ENWW

The printer is purging the air in the ink
delivery tubes. Please wait until the process
is complete.

B-3

Message

Type

Description

EIO DISK X NOT
FUNCTIONAL

Error

The EIO hard disk in slot X is not working
(power button)
correctly. Press and hold
to turn the printer off. Remove and then firmly
reinsert the EIO hard disk. Turn the printer
back on. If the problem persists, replace the
EIO hard disk.
For more information about ordering an EIO
hard disk, see “Memory/storage accessories”
or visit http://www.hp.com.

EIO X DISK
INITIALIZING

Status

The EIO hard drive is initializing. Please wait.

EIO X DISK
SPINNING UP

Status

The EIO hard drive is spinning up.
Please wait.

EVENT LOG EMPTY

Status

The event log is empty. The event log is
a record of past printer events.
No action required.

FLASH DISK X
INITIALIZING

Status

A new flash DIMM installed in slot X is
initializing. Do not turn off the printer.

[FS] DEVICE FAILURE Warning

The specified file system device has failed.

[FS] FILE OPERATION Warning
FAILED

A file system command was received and
attempted to perform an illogical operation,
such as downloading a file to a non-existent
directory.

[FS] FILE SYSTEM
IS FULL

Warning

The hard disk is full. Delete stored files in the
file system.

[FS] IS WRITE
PROTECTED

Warning

The hard drive is write protected.

INCORRECT [COLOR]
CARTRIDGE

Error

An incorrect or faulty ink cartridge has been
installed in the [COLOR] ink cartridge slot.
Remove the ink cartridge. Verify that you are
using the correct ink cartridge, and then firmly
reinsert it into the printer.You might need to
repeat this several times. Replace the ink
cartridge with a new ink cartridge if the
problem persists.
For more information about ordering ink
cartridges, see “Ink cartridges” or visit
http://www.hp.com. For instructions on
replacing ink cartridges, see “Replacing ink
cartridges.”

B-4

ENWW

Message

Type

Description

INCORRECT [COLOR]
PRINTHEAD

Error

A printhead is installed in the incorrect slot
and the cover is closed. Open the printhead
cover and put the printer in printhead
replacement mode (See “Replacing
printheads” for more information.) Remove the
printhead. Verify that you are using the correct
printhead, and then firmly reinsert it into
the printer.
If the message persists, clean the printhead
contacts. (See “Cleaning the printhead
contacts“ for more information.) If these
procedures do not clear the message, install a
new printhead.
If more than one printhead is incorrect,
the INCORRECT SUPPLIES message is
displayed.

INCORRECT PIN

Status

An incorrect PIN has been entered.
Please enter the correct PIN or contact the
IT administrator.

ENWW

B-5

Message

Type

Description

INCORRECT SUPPLIES

Error

At least one supply is incorrect and another
supply is missing, installed incorrectly, out, or
low. Press (select button) for more
information about specific ink cartridges
and printheads.
Install any missing ink cartridges or
printheads. Press (select button) to display
the status of the printer supplies on the
LCD control panel. If all supplies installed,
remove the ink cartridges and printheads.
(See “Replacing printheads“ for more
information.) Verify that you are using the
correct ink cartridges and printheads, and
then firmly reinsert them into the printer.
You might need to repeat this several times.
If a printhead is still listed as one of the
incorrect supplies, clean the printhead
contacts. (See “Cleaning the printhead
contacts“ for more information.) If the
printhead is still listed after cleaning, install a
new printhead.
Be prepared to replace the specific ink
cartridges and/or printheads with new ink
cartridges and/or printheads. For more
information about ordering ink cartridges and
printheads, see “Ink cartridges” and
“Printheads,” or visit http://www.hp.com.
For instructions on replacing ink cartridges
and printheads, see “Replacing ink cartridges
and printheads.”

INITIALIZING

Status

The printer is initializing. Please wait.

INITIALIZING
PERMANENT STORAGE

Status

The printer is initializing. Please wait.

INSERT OR CLOSE
TRAY XX

Error

Tray XX is open or has been removed. Insert
or close Tray XX to allow printing to continue.
If the tray appears to be closed, it might not be
closed properly. Pull out the tray and close
it firmly.

B-6

ENWW

Message

Type

Description

INSTALL [COLOR]
CARTRIDGE

Error

The [COLOR] ink cartridge is either not
installed or is installed incorrectly. Install the
ink cartridge. If already installed, remove and
reinstall it. Do this several times. If the
problem persists, replace the ink cartridge.
For more information about ordering ink
cartridges, see “Ink cartridges” or visit
http://www.hp.com. For instructions on
replacing ink cartridges, see “Replacing ink
cartridges.”

INSTALL [COLOR]
PRINTHEAD

Error

The printhead is either not installed or is
installed incorrectly. Install the printhead, or
open the printhead cover and put the printer in
printhead replacement mode (See “Replacing
printheads” for more information.) Remove the
printhead. Verify that you are using the correct
printhead, and then firmly reinsert it into
the printer.
If the message persists, clean the printhead
contacts. (See “Cleaning the printhead
contacts“ for more information.)
If more than one printhead is missing, the
INCORRECT SUPPLIES message is
displayed.

INSTALL DUPLEX OR
SIMPLEX UNIT

Error

The optional auto-duplex unit or the simplex
unit is missing. One of these units must be
installed before printing can proceed.
See “Installing the auto-duplex unit” for more
information.

INSTALL PRINTHEADS
AND CLOSE COVERS

Error

The printhead cover is open and the printer is
in printhead replacement mode. Replace the
printhead(s) and close the printhead cover.

ENWW

B-7

Message

Type

Description

INSTALL SUPPLIES

Error

At least one supply is missing or is installed
incorrectly in the printer, and another supply is
missing, installed incorrectly, out, or low.
Press (select button) for more information
about specific ink cartridges and printheads.
Install any missing ink cartridges and
printheads. If all are installed, remove the ink
cartridges and printheads. Verify that you are
using the correct ink cartridges and
printheads, and then firmly reinsert them into
the printer. You might need to repeat this
several times.
Be prepared to replace the specific ink
cartridges and/or printheads with new ink
cartridges and/or printheads. For more
information about ink cartridges and
printheads, see “Ink cartridges” and
“Printheads,” or visit http://www.hp.com.

LINEFEED
CALIBRATION
FAILED

Warning

The linefeed calibration has failed. Make sure
plain letter or A4 paper is loaded in the printer,
and then start the linefeed calibration from the
LCD control panel. For more information, see
“Calibrating linefeed.”

LOADING PROGRAM XX

Status

Fonts and programs are being loaded into the
system RAM. Do not turn off printer.

LOAD TRAY XX
[TYPE] [SIZE]

Error

Tray XX is configured for a specific media
type and size required for a print job that has
been sent, but the tray is empty. Load the
specified media type and size into Tray XX.
To override this message and use a media
type and size that is available in another tray,
press (select button).

MANUALLY FEED
[TYPE] [SIZE]

Error

The print job requires a specific media type
and size that is not currently available, or the
print job has specified the Tray 1 as the
source tray. Load the specified media type
and size into Tray 1.
To override this message and use a media
type and size that is available in another tray,
press (select button).

NO JOB TO CANCEL

Status

(cancel job button) has been pressed, but
there are currently no print jobs in the queue
to cancel.

B-8

ENWW

Message

Type

Description

NON HP CARTRIDGE
DETECTED

Error

A new, non-HP ink cartridge has been
installed. This message is displayed until you
install an HP ink cartridge.
Any printer repair required as a result of
using non-HP supplies is not covered under
HP warranty.
(cancel
To override this message, press
job button).

NON HP CARTRIDGE
IN USE

Warning

The printer has detected a third party ink
cartridge or cartridges not provided by HP.
Printer damage resulting from the use of ink
cartridges not approved by HP could affect the
printer's warranty. See “Hewlett-Packard
Limited Warranty Statement“ for more
information.
If you are certain all ink cartridges being used
in the printer are genuine HP ink cartridges,
please contact HP.

ORDER [COLOR]
CARTRIDGE

Error

This message is displayed when the supplies
low setting in the LCD control panel system
setup menu is set to Stop, and either a low ink
level is reached, or the ink cartridge is nearing
expiration.
If the Auto Continue setting in the System
Setup menu is set to On, the printer continues
printing until the ink cartridge runs out of ink.
Otherwise, press (select button) to continue
printing.

Warning

The [COLOR] ink cartridge is running low on
ink or is near expiration. Be prepared to
replace it with a new ink cartridge.
For more information about ink cartridges, see
“Ink cartridges” or visit http://www.hp.com.

Warning

The printhead health has reached the low
threshold. The printhead can continue to be
used until the REINSTALL [COLOR]
PRINTHEAD message is shown.
For more information regarding printheads,
see “Printheads“ or visit http://www.hp.com.

ORDER [COLOR]
PRINTHEAD

ENWW

B-9

Message

Type

Description

ORDER SUPPLIES

Error

The Supplies Low setting in the LCD control
panel System Setup menu is set to Stop, and
more than one supply item is low, or one or
more ink cartridges is nearing expiration.
If the Auto Continue setting in the System
Setup menu is set to On, the printer continues
printing until the supplies are empty or the ink
cartridges expire. Otherwise, press (select
button) to continue printing.

Warning

This message indicates one or both of
the following:
z
One or more of the ink cartridges are
running low on ink or are nearing
expiration.
z
The health of one or more of the
printheads is low.
Press (select button) for more information
regarding specific ink cartridges and
printheads. Be prepared to replace the
specific ink cartridges and/or printheads with
new ink cartridges and/or printheads.
For more information regarding ink cartridges
and printheads used by this printer, see
“Printheads” or visit http://www.hp.com.

PAUSED

Status

The printer has been paused and is currently
off line. It will not process and print jobs
currently in the queue. This feature is useful
when performing minor maintenance tasks on
the printer, like loading paper or replacing ink
(pause/resume button) to
cartridges. Press
switch the printer to the READY mode to
continue printing.

PEFORMING PAPER
PATH TEST

Status

A paper path test has been initiated.
The printer will continue feeding paper
(cancel job
through the paper path until
button) is pressed.

PERFORMING UPGRADE

Status

The printer firmware is currently being
upgraded. Please wait.

PLEASE WAIT

Status

Please wait. Printer has been placed offline
while job is being processed. Press
(pause/resume button) to resume
processing job.

POWERING OFF

Status

(power button) has been pressed and
held, and the printer is preparing to turn off.

B-10

ENWW

Message

Type

Description

POWERSAVE ON

Status

The printer's PowerSave mode is activated.
No action is required. If you want to exit
PowerSave mode, press any button on the
LCD control panel.

PRINTHEAD ALIGNMENT Warning
FAILED

The printhead alignment has failed. Make
sure plain letter or A4 paper is loaded in the
printer, and then start the printhead alignment
from the LCD control panel. For more
information, see “Aligning the printheads.”

PRINTHEAD CLEANING
FAILED

Warning

The printhead cleaning has failed. Make sure
plain letter or A4 paper is loaded in the printer,
and then start the printhead cleaning from the
LCD control panel. For more information,
see “Cleaning the printheads.”

PRINTING
CONFIGURATION

Status

The Configuration page is being printed.
Please wait.

PRINTING
EVENT LOG

Status

The event log is being printed. Please wait.

PRINTING
FILE DIRECTORY

Status

The file directory of the hard drive is being
printed. Please wait.

PRINTING
FONT LIST

Status

The list of available fonts is being printed.
Please wait.

PRINTING
MENU MAP

Status

The menu map is being printed. Please wait.

PRINTING
NOZZLE TEST PAGE

Status

The nozzle test page is being printed.
The nozzle test page is printed automatically
after printhead cleaning is complete.

PRINTING
SUPPLIES STATUS

Status

The Supplies Status page is being printed.
Please wait.

PRINTING
USAGE PAGE

Status

The usage page is being printed. Please wait.

PROCESSING DUPLEX
JOB

Status

The printer is processing a print job that
requires both sides of the paper to be printed
on. The printer prints one side of the page,
holds the page momentarily, and then fully
retracts the page into the printer before
printing the other side of the page. Do not
remove or disturb the paper until the printer
fully releases it.

ENWW

B-11

Message

Type

Description

PROCESSING...
[JOBNAME]

Status

The printer is printing a print job. Please wait.

PROCESSING...
[JOBNAME]
COPY [X] OF [Y]

Status

The printer is printing the Xth copy of Y copies
of a print job. Please wait.

PROCESSING...
[JOBNAME] FROM
TRAY XX

Status

The printer is printing a print job from tray XX.
Please wait.

READY

Status

The printer is idle and ready to accept
print jobs.

RECEIVING UPGRADE

Status

The printer is currently receiving the firmware
upgrade file. Please wait.

REINSTALL [COLOR]
CARTRIDGE

Error

An ink cartridge is faulty. Replace the ink
cartridge to continue printing. See “Replacing
ink cartridges“ for more information.

REINSTALL [COLOR]
PRINTHEAD

Error

A defective printhead has been detected.
Verify that you are using the correct printhead,
and then firmly reinsert it into the printer. (see
“Replacing printheads“ for more information.)
If the message persists, clean the printhead
contacts. (see “Cleaning the printhead
contacts“ for more information.) If these
procedures do not clear the message, install a
new printhead.
If more than one defective printhead is
detected, the INCORRECT SUPPLIES
message is displayed.

REINSTALL SUPPLIES

Error

More than one ink cartridge or printhead is
faulty, and more than one ink cartridge is
empty or has expired. Replace the supplies to
continue printing.

REMOVE MEDIA IN
TRAY 1

Error

A media is detected in Tray 1 that prevents
printing from continuing. This is valid if the
source tray selected is not Tray 1.

REPLACE [COLOR]
CARTRIDGE

Error

An ink cartridge is empty or has expired.
Replace the ink cartridge to continue printing.
See “Replacing ink cartridges” for more
information.

REPLACE SUPPLIES

Error

More than one ink cartridge is empty or has
expired and needs to be replaced. Press
(select button) for more information about
specific ink cartridges.

B-12

ENWW

Message

Type

Description

RESEND UPGRADE

Status

The firmware upgrade process was not
successful. Please send the firmware upgrade
file again.

RESETTING FACTORY
SETTINGS

Status

The printer is resetting the menu settings to
factory defaults. Please wait.

SETTING SAVED

Status

The control panel setting has been saved.
No action required.

SIZE DETECTED BY
TRAY

Warning

The printer automatically detected the paper
size loaded in Tray X. Only certain standard
sizes, such as A4 and Letter, can be
automatically detected by the printer trays.
No action is required.

TRAY XX EMPTY
[TYPE][SIZE]

Warning

Please load Tray XX with media.

TRAY XX OPEN

Warning

Please close Tray XX. If the tray appears to
be closed, it might not be closed properly.
Pull out the tray and close it firmly.

TRAY XX
[TYPE][SIZE]

Warning

The printer is able to automatically detect the
paper size loaded in Tray XX. Only certain
standard sizes, such as A4 and Letter can be
automatically detected by the printer paper
trays. No action is required.

UNABLE TO MOPY JOB
[JOBNAME]

Status

A request to print multiple copies of a print job
was received. The printer was unable to
accept the request, and only one copy of the
print job will be printed. Possible reasons
could be problems with the memory, hard disk
or configuration. Check to see if a hard disk is
installed in the printer.

UNABLE TO STORE JOB Status
[JOBNAME]

A request to store a print job was received.
The printer was unable to accept the request.
Possible reasons could be problems with the
memory, hard disk or configuration. Check to
see if a hard disk is installed in the printer.

alternates with

TRAY X
[TYPE][SIZE]

USE [TYPE] [SIZE]
FROM TRAY N
INSTEAD?

ENWW

Error

This message is shown when you press
(select button) to print the current job from
another tray.
and
(up and down arrow button)
Press
to scroll through the list of available trays.
Press (select button) to select the
desired tray.

B-13

Message

Type

WAIT FOR PRINTER TO Status
REINITIALIZE
WARMING UP

Status

Description
The printer needs to reinitialize. It will
automatically turn itself off, and then turn itself
on again. Please wait.
The printer is warming up. Please wait.

13.JJ.NT JAM INSIDE Error
DUPLEXER

A media jam has occurred in the auto-duplex
unit area. See “Media jams“ for instructions on
clearing the jam.

13.JJ.NT JAM INSIDE Error
TOP COVER

A jam has occurred inside the top cover area.
See “Media jams“ for instructions on clearing
the jam.

13.JJ.NT JAM IN
TRAY 1

Error

A media jam has occurred in the Tray 1 area.
See “Media jams“ for instructions on clearing
the jam.

13.JJ.NT JAM IN
TRAY X

Error

A media jam has occurred in the Tray X area
(where X=1, 2, or 3). See “Media jams“ for
instructions on clearing the jam.

20 INSUFFICIENT
MEMORY

Error

More data has been received from the
computer than fits in the printer's internal
memory. To continue printing, press (select
button).
Only the data that fits in the printer's internal
memory is printed. The remainder of the job
is canceled.

21 PAGE TOO COMPLEX Error

The page decompression process was too
slow for the printer. Press (select button) to
continue printing. There may be some data
loss on the page that was being formatted
when the error occurred.

22 EIO X BUFFER
OVERFLOW

Error

The printer's EIO card in slot X has overflowed
its I/O buffer during a busy state. Press
(select button) to resume printing. Some data
will be lost.

22 PARALLEL I/O
BUFFER OVER

Error

The printer's parallel buffer has overflowed
during a busy state. Press (select button) to
resume printing. Some data will be lost.

22 USB I/O BUFFER
OVERFLOW

Error

The printer's USB buffer has overflowed
during a busy state. Press (select button) to
resume printing. Some data will be lost.

40 EIO X BAD TRANS

Error

A connection with the card in EIO slot X has
been broken. Press (select button) to
continue printing.

B-14

ENWW

Message

Type

Description

41.3 UNEXPECTED
SIZE IN TRAY XX

Error

An incorrect media size is loaded in Tray XX.
Check that the media loaded in the tray
matches the size setting in the LCD control
panel. See “To set media size and type in the
LCD control panel” for more information.

41.5 UNEXPECTED
TYPE IN TRAY XX

Error

An incorrect media type is loaded in Tray XX.
Check that the media loaded in the tray
matches the type setting in the LCD control
panel. See “To set media size and type in the
LCD control panel” for more information.

55.X PRINTER ERROR

Error

The engine is not communicating with
the formatter.

68.X PERMANENT
STORAGE ERROR

Error

One or more printer settings saved in the
non-volatile storage device is invalid and has
been reset to its factory default. Printing can
continue, but there may be some unexpected
behaviors because an error occurred in
permanent storage. Press (select button) to
clear the message.
X is:
0 for onboard NVRAM
1 for removable disk (flash or hard)

68.X PERMANENT
STORAGE FULL

Error

A non-volatile storage device is full. Printing
can continue, but there may be some
unexpected behaviors because an error
occurred in permanent storage. Press
(select button) to clear the message.
X is:
0 for onboard NVRAM
1 for removable disk (flash or hard)

68.X PERM. STORAGE
WRITE FAIL

Error

A non-volatile storage device is failing to write.
Printing can continue, but there may be some
unexpected behaviors because an error
occurred in permanent storage. Press
(select button) to clear the message.
X is:
0 for onboard NVRAM
1 for removable disk (flash or hard)

49.XXXXX PRINTER
ERROR

Critical error

A critical firmware error has occurred.
(power button) to turn off
Press and hold
the printer, and then turn it back on to clear
the error.

ENWW

B-15

Message

Type

Description

53.XY.ZZ PRINTER
ERROR

Critical error

An error occurred on some memory of
the printer.

8X.YYYY EIO ERROR

Critical error

The EIO accessory card in slot X has
encountered a critical error.

B-16

ENWW

Index
A
accessories
enabling optional (Windows) 2-17
installing 3-1
ordering 9-1
warranty 10-11
acoustic emissions 10-10
alerts, settings 7-2, 7-7
aligning printheads 2-6, 8-34
alignment, troubleshooting 8-11, 8-15
amber light 8-7
Attention light 4-2, 8-7
auto-duplex unit
capacity 6-5
enabling (Windows) 2-17
layout options 6-22
media supported 6-1
ordering 9-1
part number 9-1
AutoSend 7-8

B
back button 4-1
binding options 6-22
black and white pages,
troubleshooting 8-18
blank pages 8-11
bleeding colors, troubleshooting 8-19
blinking lights 8-7, 8-8
both sides, printing on
auto-duplex unit, locating 2-1
enabling auto-duplex unit
(Windows) 2-17
layout options 6-22
media supported 6-1
ordering auto-duplex unit 9-1
brochure and flyer papers, HP 9-5
brochure papers, HP
trays supported 6-1
browsers, embedded Web server 7-4

C
cables
Macintosh, connecting 2-13
part numbers 9-2
power cord, connecting 2-5
Windows, connecting 2-7
calibrating color 8-36

ENWW

cancel job button 4-1
cards
printing 6-17
trays supported 6-4
cartridges
cover, locating 2-2
installing 2-6
part numbers 9-4
refilled 8-19
replacing 8-35
specifications 10-4
status information 7-1, 7-5
troubleshooting 8-16, 8-17
warranty 10-11
CD, Starter
copying to floppy disks 2-8
help files 1-1
Check button 4-1
cleaning printheads 8-31
clearing jams 8-26
color
calibrating 8-36
pages, troubleshooting 8-19
troubleshooting 8-18
Colorfast Photo Paper, HP 9-8
trays supported 6-2
Configuration page, printing 4-4, 8-4
Configure Device menu 4-9
connecting
power cord 2-5
Windows cables 2-7
control panel
changing settings 4-3
Configure Device menu 4-9
EIO menu 4-18
Information menu 4-4
language, changing 2-5
lights 4-1
locating 2-1
menu map, printing 4-2
Paper Handling menu 4-5
Print Quality menu 4-12
Printing menu 4-9
Reset menu 4-16
Retrieve Job menu 4-4
System Setup menu 4-13
copies, number of 4-9
cord, power 2-5

I-1

covers
locating 2-1
curled pages 8-16
custom size media
printing 6-20
trays supported 6-4
Customer Care, HP 10-2
customer support
hp instant support 7-9
telephone 10-2
websites 10-1
Customization Utility 2-8
cut-off pages 8-12

D
Declaration of Conformity 10-16
default settings, restoring
HP Jetdirect print servers 4-19
printer 4-16
Diagnostics menu 4-16
dimensions, printer 10-3
DIMMs
cover 2-3
font 9-2
installing 3-8
localized 9-2
locating 2-3
part numbers 9-1, 9-2
DOS, settings 4-9
double-sided printing
enabling auto-duplex unit
(Windows) 2-17
layout options 6-22
media supported 6-1
ordering auto-duplex unit 9-1
drivers
copying to floppy disks 2-8
enabling optional accessories
(Windows) 2-17
features 2-8
online help 1-2
printing from 6-13
settings, changing 6-11
warranty 10-11
Windows, installing 2-7
drying pages 8-16
Dual Inline Memory Modules
installing 3-8
part numbers 9-1
duplex unit
capacity 6-5
locating 2-1
duplexer, locating 2-1

I-2

duplexing
enabling optional accessories
(Windows) 2-17
layout options 6-22
media supported 6-1
ordering auto-duplex unit 9-1
duty cycle 10-9

E
EIO devices
configuring 4-18
installing 2-3
EIO hard disk drive 3-8
EIO menu 4-18
EIO slots
locating 2-3
specifications 10-4
electrical specifications 10-10
e-mail alerts 7-7
embedded Web server 1-2
accessing 7-4
e-services 7-9
Network pages 7-9
ordering supplies 7-9
system requirements 7-3
energy consumption 10-10
envelopes
printing 6-17
trays supported 6-3
environmental specifications 10-10
error messages
e-mail alerts 7-7
settings 7-2
e-services 7-9
Ethernet cards
HP Jetdirect print servers, ordering 9-3
Everyday Photo Paper, HP 9-8
trays supported 6-2

F
factory default settings, restoring
HP Jetdirect print servers 4-19
printer 4-16
feed problems 8-20
flashing lights 8-7, 8-8
Flip Pages Up 6-22
floppy disks, copying software to 2-8
fonts
specifications 10-9
troubleshooting 8-13
Windows 2-8
formatting, troubleshooting 8-12, 8-14

ENWW

G
getting started guide 1-1
graphics, troubleshooting 8-12, 8-17
green light 8-8

H
hard disk
ordering 9-2
hard disk drive, EIO 3-8
heavy media
trays supported 6-1
heavyweight paper, HP 9-6
help button 4-1
help, online
customer support 10-1
drivers 1-2
hp instant support 7-9
Toolbox 7-2, 7-4
HP Customer Care 10-2
hp instant support 1-2, 7-9
HP Jetdirect print servers
Administrator’s Guide 1-2, 3-7
configuring 4-18
EIO slot, locating 2-3
included 10-4
resetting 4-19
setting up 3-4
HP LaserJet Utility, Mac OS 2-10
HP media, ordering 9-4
HP Web Jetadmin 7-12
HP-UX
settings, changing 4-9
versions supported 10-6
humidity specifications 10-10

I
image quality
specifications 10-5
index cards
printing 6-17
trays supported 6-4
indicator lights
Attention light 4-2
Ready light 4-2
Information menu 4-4
Information tab, Toolbox 7-2, 7-4
ink cartridges
cover, locating 2-1, 2-2
installing 2-6
locating 2-2
part numbers 9-4
refilled 8-19
replacing 8-35
specifications 10-4
status information 7-1, 7-5

ENWW

troubleshooting 8-16, 8-17, 8-20
warranty 10-11
Inkjet paper
trays supported 6-1
Inkjet paper, HP 9-5
inserting paper 6-6, 6-9
installing
accessories 3-1
ink cartridges 2-6
Jetdirect print servers 3-4
memory 3-8
power cord 2-5
printheads 2-6
Windows software 2-7
instant support, hp 1-2, 7-9
interface cables
part numbers 9-2
Windows, connecting 2-7
IP address 7-4

J
jam recovery setting 8-30
jams
clearing 8-26
in the auto-duplex unit 8-27
in the simplex unit 8-27
in Tray 1 8-30
in Tray 2 or 3 8-26
inside the top cover 8-29
job recovery 8-30
paper 8-25
preventing 8-25
Jetdirect print servers
Administrator’s Guide 1-2, 3-7
configuring 4-18
EIO slot, locating 2-3
included 10-4
resetting 4-19
setting up 3-4

K
Korean EMI statements 10-13

L
landscape orientation 6-22
language DIMMs 9-2
language, LCD control panel 2-5
languages, printer
included 10-5
LaserJet Utility, Mac OS 2-10
LaserWriter driver, Mac OS 2-10
layout options 6-22
LCD control panel
changing settings 4-3
Configure Device menu 4-9

I-3

Diagnostics menu 4-16
EIO menu 4-18
Information menu 4-4
language, changing 2-5
lights 4-1
locating 2-1
menu map, printing 4-2
Paper Handling menu 4-5
Print Quality menu 4-12
Printing menu 4-9
Reset menu 4-16
Retrieve Job menu 4-4
Service menu 4-17
System Setup menu 4-13
letterhead
both sides, printing on 6-21
limited warranty 10-11
Linux
settings, changing 4-9
support 10-6
loading media 6-6
long-edge printing options 6-22

M
Mac OS
networks, setting up 2-16
optional accessories, enabling 2-18
page setup, changing 6-12
print settings, changing 6-12
map, menu 4-2
margins, minimum 6-7
media
cards 6-17
envelopes 6-17
feed problems 8-20
HP 9-4
incorrect type or size 8-23
jams 8-25
loading 6-6, 6-8, 6-9
margins, minimum 6-7
selecting 6-6
sizes supported 6-3
special 6-16
specifications 6-1
status information 7-5
transparencies 6-18
trays supported 6-1
types supported 6-1
media level indicators, locating 2-1
memory
installing 3-8
part numbers 9-1
specifications 10-4
menus, LCD control panel
Configure Device 4-9
Diagnostics 4-16

I-4

EIO 4-18
Information 4-4
map, printing 4-2
Paper Handling 4-5
Printing 4-9, 4-12
Reset 4-16
Retrieve Job 4-4
Service 4-17
System Setup 4-13
messages
e-mail alerts 7-7
settings 7-2
minimum margin 6-7
misaligned colors, troubleshooting 8-20
mismatches, media 8-23
models, printer 1-3, 10-3
MS-DOS, settings 4-9
Multipurpose Paper, HP 9-5
multipurpose tray 3-1
installing 3-2
loading media 6-8
part number 9-1
transparencies, printing 6-18
troubleshooting 8-22
myPrintMileage 7-2, 7-9

N
NetWare support 10-6
network protocols
specifications 10-8
network security 10-8
networks
configuring 4-18, 5-1, 7-9
disabling IPX/SPX 5-4
disabling protocols 5-4
embedded Web server 7-4
HP Jetdirect Print Server Administrator’s
Guide 1-2, 3-7
HP LaserJet Utility, Mac OS 2-10
Information tab, Toolbox 7-2, 7-4
installing Jetdirect print servers 3-4
link speed, setting 5-3
Macintosh, setting up 2-16
Novell NetWare frame type 5-1
operating systems supported 10-6
resetting Jetdirect print servers 4-19
specifications 10-4
TCP/IP parameters 5-2
troubleshooting 8-3
Windows, setting up 2-15
noise specifications 10-10
not responding 8-6
Novell NetWare support 10-6
number of copies 4-9

ENWW

O
Office Paper, HP 9-4
on/off button 4-1
online help
customer support 10-1
drivers 1-2
hp instant support 7-9
Toolbox 7-2, 7-4
operating environment,
specifications 10-10
operating systems
supported 10-5
system requirements 10-9
optional accessories
auto-duplex unit 3-3
enabling (Windows) 2-17
hard disk 3-8
HP Jetdirect print server 3-4
multipurpose tray 3-1
Tray 3 3-2
ordering supplies 7-9
orientation 6-22
output bin
capacity 6-5
locating 2-1
troubleshooting 8-23
overhead transparencies
HP, ordering 9-6
loading 6-9
printing 6-18
tray capacity 6-4
trays supported 6-2

P
page orientation 6-22
pages per minute 10-5
pages per month 10-9
paper
cards 6-17
custom size 6-20
feed problems 8-20
handling specifications 6-1
HP 9-4
incorrect type or size 8-23
jams 8-25
loading 6-8, 6-9
margins, minimum 6-7
sizes supported 6-3
special 6-16
status information 7-5
types supported 6-1
Paper Handling menu 4-5
paper level indicators, locating 2-1
paper trays
duplexing from 6-21
envelopes, printing 6-17
ENWW

incorrect media type or size 8-23
jams 8-25
loading 6-8, 6-9
locating 2-1
media supported 6-1
selecting 6-7
transparencies, printing 6-18
troubleshooting 8-21
parallel cables
connecting 2-7
part numbers 9-2
parallel ports
locating 2-3
specifications 10-4
troubleshooting 8-3, 8-6
part numbers
accessories 9-1
HP media 9-4
ink cartridges 9-4
printheads 9-4
pause/resume button 4-1
PCL 5c driver, printing from 6-13
PCL 6 driver, printing from 6-14
PDEs, Mac OS X 2-10
PDF files 1-1
personalities
included 10-5
photo paper
HP, ordering 9-7, 9-8
trays supported 6-2
Photo Paper, HP 9-8
photo paper, HP 9-8
Photo Quality Inkjet Paper, HP
trays supported 6-2
Photo Quality Paper, HP 9-8
PhotoREt III 10-5
platforms
supported 10-5
system requirements 10-9
portrait orientation 6-22
ports
connecting to 2-7
included 10-4
locating 2-3
troubleshooting 8-3, 8-6
postcards
printing 6-17
trays supported 6-4
PostScript
driver, installation A-1
driver, printing from 6-15
printer features A-3
printing options A-3
PostScript Printer Description files
(PPDs), Mac OS 2-10

I-5

power
button 4-1
cord, connecting 2-5
specifications 10-10
troubleshooting 8-6, 8-8
power input
locating 2-3
PPDs, Mac OS 2-10
Preferences, Toolbox 7-2
Premium Inkjet paper, HP 9-5
Premium papers, HP
trays supported 6-1
Premium Photo Paper, HP 9-7
trays supported 6-2
Premium Plus Photo Paper, HP 9-7
trays supported 6-2
Print Quality menu 4-12
print servers, Jetdirect
Administrator’s Guide 1-2, 3-7
configuring 4-18
EIO slot, locating 2-3
included 10-4
resetting 4-19
setting up 3-4
printer configurations 1-3
printer drivers
copying to floppy disks 2-8
enabling optional accessories
(Windows) 2-17
features 2-8
identifying A-2
installing multiple A-3
online help 1-2
printing from 6-13
settings, changing 6-11
warranty 10-11
Windows, installing 2-7, A-2
printer languages
included 10-5
printer models 1-3
printer settings
jam recovery 8-30
Printer Status tab, Toolbox 7-1
printhead latch
catch, locating 2-2
hook, locating 2-2
printhead latch, locating 2-2
printheads
aligning 8-34
cleaning 8-31
cover, locating 2-2
installing 2-6
locating 2-1, 2-2
part numbers 9-4
replacing 8-35
specifications 10-4

I-6

status information 7-5
Printing Dialog Extensions (PDEs),
Mac OS X 2-10
Printing menu 4-9
Printing Paper, HP 9-5
processor specifications 10-4
Professional Brochure and Flyer papers,
HP 9-5
Professional Brochure papers, HP
trays supported 6-1
PS driver, printing from 6-15

Q
quality
specifications 10-5

R
Ready light 4-2, 8-8
recycled paper, HP 9-4
refilled ink cartridges 8-19
refilling paper 6-6, 6-9
regulatory statements 10-13
reports, printing 4-4
Reset menu 4-16
resolution
specifications 10-5
restoring default settings
HP Jetdirect print servers 4-19
printer 4-16
Retrieve Job menu 4-4

S
safety statements 10-13
screen fonts, Windows 2-8
security
advanced network 10-8
Select button 4-1
servers, HP Jetdirect
included 10-4
servers, Jetdirect
Administrator’s Guide 1-2, 3-7
configuring 4-18
EIO slot, locating 2-3
resetting 4-19
setting up 3-4
Service menu 4-17
setting up
ink cartridges 2-6
Jetdirect print servers 3-4
memory 3-8
power cord 2-5
printer location 2-4
printer parts, identifying 2-1
printheads 2-6
setup poster 1-1

ENWW

start guide 1-1
Windows software 2-7
Settings
alerts information 7-6
settings
changing 6-11
Configure Device menu 4-9
EIO menu 4-18
error messages 7-2
Information menu 4-4
menu map, LCD control panel 4-2
Paper Handling menu 4-5
Printing menu 4-9
restoring defaults 4-16, 4-19
Settings, Toolbox 7-6
short-edge printing options 6-22
simplex unit
locating 2-1
size, printer 10-3
skew, troubleshooting 8-11, 8-15
smeared pages, troubleshooting 8-16
software
copying to floppy disks 2-8
features 2-8
HP LaserJet Utility, Mac OS 2-10
settings 6-11
Toolbox 7-1
warranty 10-11
Windows, installing 2-7
Solaris
settings, changing 4-9
software, downloading 2-9
versions supported 10-6
special media
custom size 6-20
envelopes 6-17
HP, ordering 9-5
loading 6-9
printing on 6-16
transparencies 6-18
trays supported 6-2
specifications
compatible network protocols 10-8
environmental 10-10
media 6-1
paper handling 6-1
printer 10-3
system requirements 10-9
speed
specifications 10-5
troubleshooting 8-10
start guide 1-1
Starter CD
copying to floppy disks 2-8
help files 1-1

ENWW

status information
embedded Web server 7-4
Toolbox 1-2, 7-1
stopping print jobs 4-1
Sun Solaris
settings, changing 4-9
software, downloading 2-9
versions supported 10-6
supplies
device status information 7-4
levels 7-9
ordering 7-9
ordering online 9-1
part numbers 9-4
Supplies Status Page
printing 8-5
support, customer
hp instant support 1-2, 7-9
telephone 10-2
websites 10-1
system requirements 10-9
System Setup menu 4-13

T
TCP/IP settings 4-18
temperature specifications 10-10
text, troubleshooting
cut-off 8-11
fonts 8-13
garbage characters 8-15
ink problems 8-17
jagged 8-13
Token Ring cards
HP Jetdirect print servers, ordering 9-3
Toolbox 1-2, 7-1
printer configuration 7-6
top cover
locating 2-1
transparencies
HP, ordering 9-6
loading 6-9
printing 6-18
tray capacity 6-4
trays supported 6-2
Tray 1
capacity 6-4
duplexing from 6-21
envelopes, printing 6-17
incorrect media type or size 8-23
jams 8-25
loading media 6-6, 6-8
locating 2-3
media supported 6-1, 6-4
special media, loading 6-16
transparencies, printing 6-18
troubleshooting 8-22

I-7

Tray 2
capacity 6-4
duplexing from 6-21
incorrect media type or size 8-23
jams 8-25
loading media 6-6, 6-9
locating 2-1
media supported 6-1, 6-4
transparencies, printing 6-18
troubleshooting 8-21
Tray 3
base, locating 2-1
capacity 6-5
duplexing from 6-21
incorrect media size or type 8-23
jams 8-25
loading media 6-6, 6-9
locating 2-1
media supported 6-1, 6-5
part number 9-1
transparencies, printing 6-18
troubleshooting 8-21
Tray1
multiple sheet 3-1
trays
duplexing from 6-21
envelopes, printing 6-17
jams 8-25
loading paper 6-8, 6-9
media mismatches 8-23
media supported 6-1
selecting 6-7
status information 7-5
transparencies, printing 6-18
troubleshooting 8-21
troubleshooting
alignment 8-11
basic steps 8-1
black and white pages 8-18
blank pages 8-11
bleeding colors 8-19
color pages 8-19
color problems 8-18
Configuration page, printing 8-4
customer support 10-1
cut-off pages 8-12
dpi and media mismatch 8-24
feed problems 8-20
formatting 8-14
garbage characters 8-15
incorrect colors 8-19
incorrect media type or size 8-23
incorrect resolution (dpi) 8-24
ink cartridges 8-20
ink smear 8-16
jagged text 8-13

I-8

jams 8-25
media mismatches 8-23
misaligned colors 8-20
multipurpose tray 8-22
networks 8-3
output bin 8-23
power 8-6, 8-8
printing 8-6, 8-8
skew 8-15
speed 8-10
Supplies Status Page, printing 8-5
Tray 1 8-22
trays 8-21
wrong fonts printed 8-13
TrueType fonts 8-13
two-sided printing
auto-duplex unit, locating 2-1
enabling auto-duplex unit
(Windows) 2-17
layout options 6-22
media supported 6-1
ordering auto-duplex unit 9-1

U
UNIX
settings, changing 4-9
software, downloading 2-9
versions supported 10-6
up and down arrow buttons 4-1
usage information 7-8
USB cables
part number 9-2
Windows, connecting 2-7
USB port
locating 2-3
specifications 10-4
troubleshooting 8-3, 8-6

V
voltage specifications 10-10

W
warranty 10-11
Web Jetadmin 7-12
Web server, embedded
accessing 7-4
e-services 7-9
Network pages 7-9
system requirements 7-3
websites
customer support 10-1
HP shopping 9-1
network printing support 3-7
product support 1-2
weight, printer 10-3

ENWW

wet pages, drying 8-16
Windows
Customization Utility 2-8
installing software 2-7
online help 1-2
optional accessories, enabling 2-17
printing from 6-13
settings, changing 6-11
software components, included 2-8
Toolbox 7-1
wrinkled pages 8-16

ENWW

I-9

I-10

ENWW

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : Yes
Producer                        : Acrobat Distiller 4.05 for Windows
Creator                         : FrameMaker 6.0
Modify Date                     : 2002:09:09 19:25:26+08:00
Author                          : Jamie Wagner, Lionbridge Technologies
Title                           : Maxwell User Guide
Create Date                     : 2002:09:09 13:48:06
Page Count                      : 198
Page Mode                       : UseOutlines

EXIF Metadata provided by EXIF.tools

HP Maxwell User Guide Business Inkjet 3000 Series Printers (English) Bpd50529

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