HP Frontcover_asian DVD Writer 200/100 시리즈 (다국어) 도움 안내서 Bpg40859
User Manual: HP HP DVD Writer dvd 200/100 시리즈 - (다국어) 도움 안내서
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frontcover_asian.fm Page 1 Tuesday, February 26, 2002 9:41 AM
Getting Help
HP DVD-Writer
frontcover_asian.fm Page 2 Tuesday, February 26, 2002 9:41 AM
01_support_enu.fm Page 1 Friday, March 22, 2002 5:10 PM
ways to get help
E ngl i s h
troubleshooting application
Oftentimes, you can troubleshoot a problem yourself by running the troubleshooting
application. Double-click the HP DVD Writer icon on your desktop, then click Help,
Troubleshooting.
hp customer care online
Visit the HP Customer Care Support web site at http://productfinder.support.hp.com/
tps/Hub?h_product=hpdvdprodu63714&h_lang=en&h_tool=prodhomes for up-to-date
information 24 hours a day, seven days a week. You will find troubleshooting
documents, maintenance and efficiency tips, and ideas for using your product.
hp customer care by email
Email support is free and available worldwide in English only. To receive email
support:
1. Print the system report. Double-click the HP DVD Writer icon on your desktop,
then click Help, Troubleshooting, Contact HP, Display the system report.
Having this report available will help you with step 2.
2. Go to the Email Support web site at http://contact.external.hp.com/email and
select your drive. Fill out the form using the information from the system report,
then click Submit.
your local reseller
If you need help with your drive, your local reseller has the latest information
regarding HP products and services and can provide support under HP’s
comprehensive menu of reseller services. If your reseller is not able to help, you can
obtain support from HP directly. The list of telephone numbers begins on page 5.
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01_support_enu.fm Page 2 Friday, March 22, 2002 5:10 PM
hp customer care by phone
HP Customer Care will provide you with personal service to help you get the results
you expect from your HP drive. To contact your personal HP Customer Care consultant
by telephone, call the number for your region listed under the section “telephone
numbers” on page 5.
NOTE: Prices and information are subject to change without notice.
before you contact hp
■
Check the troubleshooting tips provided in the printed Quick Start and online
User’s Guide. To open the online User’s Guide, double-click the HP DVD Writer
icon on your desktop, then click Help, Online User’s Guide.
■
If you received an error message, write it down before you call.
■
Make sure you are at your computer and have your drive installed when you call.
■
Gather the information in the table below. If your computer is working, doubleclick the HP DVD Writer icon on your desktop, then click Help,
Troubleshooting, Contact HP, Display the system report. For help finding
information, see “where to find this information” on page 3.
Gathering Information
Drive series number
Drive firmware version
Drive serial number
Computer brand and model
Operating system and version?
Amount of memory installed
Other CD-ROM or DVD-ROM
drives? yes/no (If yes, list them)
Sound card?
Video capture device
(HP DVD-Writer only)
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01_support_enu.fm Page 3 Friday, March 22, 2002 5:10 PM
Gathering Information
Error message displayed when the
problem occurred
Recent changes made to your
computer’s hardware or software
What you’ve already done to try to
solve the problem
where to find this information
Drive series number
The drive’s series number appears on the front of the HP drive. Example: dvd200i
series
Drive firmware version
You can find the firmware version by running the system report. Double-click the HP
DVD Writer icon on your desktop, then click Help, Troubleshooting, Contact HP.
Example: Firmware: 1.0
Drive serial number
On some models, you can find the serial number by running the system report.
Double-click the HP DVD Writer icon on your desktop, then click Help,
Troubleshooting, Contact HP. If the serial number is not listed in the system report,
it appears on the underside of the drive’s tray. The serial number is also always on
the main label on the top of the drive. On external drives the serial number appears
on the back of the drive.
Computer brand and model
The computer brand appears on the front of your computer and in the documentation
that came with your computer. Example: HP Pavilion 8490
Operating system and amount of memory (RAM) installed
In Windows 95/98/Me, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click System. Select the General tab. The version
number appears below Microsoft Windows and the amount of memory installed is
displayed in the lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM
In Windows NT, while signed on as Administrator, from the Start menu on the task
bar, select Programs, Administrative Tools (Common), and Windows NT
Diagnostics. Select the Version tab and write down the version number and service
3
01_support_enu.fm Page 4 Friday, March 22, 2002 5:10 PM
pack number; for example: 4.00.1381 and Service Pack 3. Then select the Memory
tab and write down the amount of memory listed under Physical Memory - Total;
for example: 32 MB RAM
In Windows 2000, from the Start menu on the task bar, select Settings, Control
Panel. Double-click System. Select the General tab. Write down the version number
and amount of memory installed. Example: 5.00.2195 and 128 MB RAM.
In Windows XP, click Start, Control Panel, Performance and Maintenance,
System. Select the General tab. Write down the version number and amount of
memory installed. Example: 2002 and 128 MB RAM.
Other CD-ROM or DVD-ROM drives
In Windows 95/98/Me, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click System. Select the Device Manager tab. Doubleclick CDROM. Write down the names of the devices that are displayed.
Example: Toshiba DVD-ROM SD-M1202
In Windows NT, from the Start menu on the taskbar, select Settings and then
Control Panel. Double-click SCSI Adapters. Look for CD-ROMs or DVD-ROMs in the
computer by double-clicking the entries displayed. Example: Toshiba CD-ROM
XM-6102B
In Windows 2000, from the Start menu on the task bar, select Settings, Control
Panel. Double-click System. Select the Hardware tab. Click the Device Manager
button. Double-click DVD/CD-ROM drives. Write down the names of the devices
that are displayed.
In Windows XP, click Start, Control Panel, Performance and Maintenance,
System. Select the Hardware tab. Click the Device Manager button. Double-click
DVD/CD-ROM drives. Write down the names of the devices that are displayed.
Sound card
In Windows 95/98/Me, from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click System. Select the Device Manager tab. Doubleclick Sound, video, and game controllers. Write down the names of the devices
that are displayed. Example: Sound Blaster
In Windows NT, from the Start menu on the taskbar, select Settings and then
Control Panel. Double-click Multimedia, select the Devices tab, and double-click
Audio Devices. The sound card is listed under Audio Devices.
Example: Sound Blaster
In Windows 2000, from the Start menu on the task bar, select Settings, Control
Panel. Double-click System. Select the Hardware tab. Click the Device Manager
4
01_support_enu.fm Page 5 Friday, March 22, 2002 5:10 PM
button. Double-click Sound, video, and game controllers. Write down the names
of the devices that are displayed.
In Windows XP, click Start, Control Panel, Performance and Maintenance,
System. Select the Hardware tab. Click the Device Manager button. Double-click
Sound, video, and game controllers. Write down the names of the devices that
are displayed.
Video Capture Device
Check the documentation that came with your video capture device.
telephone numbers
For telephone number updates:
http://www.hp.com/support/phone_support/
US
During Warranty Period
Free phone support is available for customers whose drives are still within their stated
warranty period. Note: This is a toll call and long distance charges may apply.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208-323-2551
After Warranty Period
A fee of $25 US dollars per call will be charged to Visa, MasterCard, or American
Express. Representatives are available Monday through Friday 6am to 10pm
Mountain Time (MT), Saturday 9am to 4pm MT, closed Sunday. Note: Charges
begin only when you have connected to a Support Consultant. Prices and
information are subject to change without notice. . . . . . . . . . . . . . .208-323-2551
other regions
Canada
Use the HP Customer Care numbers below during and after your product's warranty
period. Support is provided free of charge during the warranty period. A per-incident
charge applies after the warranty period. NOTE: Long-distance charges may apply.
HP Customer Care in English and French . . . . . . . . . . . . . . . . . . . 905-206-4663
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01_support_enu.fm Page 6 Friday, March 22, 2002 5:10 PM
Europe/Middle East/Africa
For phone support in Europe please check for the details and conditions of phone
support in your region by consulting the following website: http://www.hp.com/
cposupport/loc/regional.html. Alternatively, you can ask your dealer or call HP at the
phone number indicated below. As part of our constant efforts to improve our phone
support service, we advise you to check our website on a regular basis for new
information regarding service features and delivery.
Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0810 00 6080
Belgium
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 06
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 07
Czech Republic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 613 07 310
Denmark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 29 40 99
Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 03 47 288
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 36 69 60 22 (Euro 0.34/min)
Germany. . . . . . . . . . . . . . . . . . . . . . . . . . . . 0180 52 58 143 (Euro 0.12/min)
Greece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 60 73 603
Hungary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 382 1111
Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25
Israel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 09 952 4848
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 2 641 0350
Netherlands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 606 87 51
Norway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 11 62 99
Poland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 022 865 98 00
Portugal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 317 6333
Russia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 095 797 3520
South Africa. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside RSA 086 000 1030
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . outside RSA +27-11 258 9301
Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 23 21 123
Sweden. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .08 61 92 170
Switzerland (French/Italian/German) . . . . . . . . . . . . . . . . . . . . 08 48 80 11 11
Turkey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 579 7171
United Kingdom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0207 512 52 02
English language support for
other countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +44 207 512 52 02
Latin America
Use the HP Customer Care numbers below during and after your product's warranty
period. Support is provided free of charge during the warranty period. A per-incident
charge applies after the warranty period. NOTE: Long-distance charges may apply.
6
01_support_enu.fm Page 7 Friday, March 22, 2002 5:10 PM
Argentina . . . . . . . . . . . . . . . . . . . . . . .
Brazil . . . . . . . . . . . . . . . . . . . . . . . . . .
..............................
Chile . . . . . . . . . . . . . . . . . . . . . . . . . .
Colombia . . . . . . . . . . . . . . . . . . . . . . .
Guatemala . . . . . . . . . . . . . . . . . . . . . .
Mexico . . . . . . . . . . . . . . . . . . . . . . . . .
..............................
Venezuela and MSC (Central, Caribean) . .
. . . . . . . . . . . . . . . . 0 810 555 5520
. . . . . . . . . . . . Sao Paulo 3747 7799
. . . . . . . rest of country 0 800 157751
. . . . . . . . . . . . (56) (2) 800 360 999
. . . . . . . . . . . . . . . . . 9 800 114726
. . . . . . . . . . . . . . . 1 800 999 5105
. . . . . . . . . . Mexico City 5258 9922
. . . . rest of country 01 800 472 6684
0 800 HP INVENT (0 800 47 468368)
Asia/Pacific
Use the HP Customer Care numbers below during and after your product's warranty
period. Support is provided free of charge during the warranty period. A per-incident
charge applies after the warranty period. NOTE: Long-distance charges may apply.
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (03) 8877 8000
China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hotline (010) 6564 5959
Hong Kong SAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800 967729
India. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (91) 11 682 6035
Indonesia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .350 3408
Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(02) 3270 0700
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .080 999 0700 (toll free)
Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295 2566
New Zealand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 733 547
Philippines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867 3551
Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (65) 272 5300
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (02) 2717 0055
Thailand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661 3900
Vietnam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823 4530
returning a drive
If your HP drive requires repair or replacement and is under warranty, call the
appropriate number for your region from the list beginning on page 5 to receive
instructions.
If your HP drive is out of warranty, you can replace the drive for a fee. We do not
repair drives. For out-of-warranty replacement options, call the appropriate number
for your region from the list beginning on page 5 to receive instructions.
7
01_support_enu.fm Page 8 Friday, March 22, 2002 5:10 PM
laser safety
This unit employs a laser. Do not remove the cover or attempt to service this device
due to the possibility of eye damage.
CAUTION
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous laser radiation exposure.
Contains: Class 1 Laser Product
Innehåller: Klass 1 Laserapparat
Sisältää: Luokan 1 Laserlaite
Enhält: Klasse 1 Laser-Produkt
DANGER: INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE
TO BEAM.
DANGER: RADIATIONS INVISIBLES DU LASER EN CAS D’OUVERTURE. EVITER
TOUT EXPOSITION DIRECTE AU FAISCEAU.
VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEÖFFNET.
NICHT DEM STRAHL AUSSETZEN.
ADVARSEL: USYNLIG LASERSTRÅLING VED ÅBNING. UNDGÅ UDS/ETTELSE FOR
STRÅLING.
ADVARSEL: USYNLIG LASERSTRÅLING NÅR DEKSEL ÅPNES. UNNGÅ
EKSPONERING FOR STRÅLEN.
VARNING: OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD. STRÅLEN
ÄR FARLIG.
VARO! NÄKYMÄTÖN AVATTAESSA OLET ALTTIINA LASERSÄTEILYLLE. ÄLÄ KATSO
SÄTEESEN.
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Create Date : 2002:02:26 09:42:06
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Title : frontcover_asian.fm
Modify Date : 2002:03:22 17:24:29Z
Page Count : 36
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