HP Compaq A900 Printer Users Guide Bpu80011
HP Compaq A900 Printer Manual bpu80011 Troubleshoot HP Compaq A900 Printer |
User Manual: HP Compaq A900 Printer Users Guide
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CONTENTS USING THIS GUIDE.................................................1 Text Conventions in This Guide ................................ 1 Special Messages ....................................................... 1 Locating Help............................................................. 1 Basic Troubleshooting ......................................... 1 Index .................................................................... 1 Service and Support ............................................. 1 Getting Additional Help ............................................. 2 Application Help .................................................. 2 GETTING STARTED ................................................3 Step 1: Unpack the Box.............................................. 3 Step 2: Choose a Location to Operate the A900......... 5 Step 3: Prepare the A900 for Use ............................... 5 Step 4: Install the Document Trays ............................ 5 Document Exit Tray............................................. 5 Document Input Tray Extension .......................... 5 Step 5: Connect the Telephone (Line) Cord............... 6 Step 6: Connect the Printer Cable .............................. 6 Step 7: Connect the AC Power Cord.......................... 7 Step 8: Load Paper ..................................................... 7 Step 9: Install the Ink Cartridges................................ 8 Installing the Ink Cartridges for the First Time ....................................................... 8 Installing the Ink Cartridges for Standalone Operations ......................................... 9 COMPAQ A900 SOFTWARE INSTALLATION ..........10 Description of Programs and Drivers ....................... 10 Printer Driver ..................................................... 10 Compaq A900 Software ..................................... 10 Scanner Driver ................................................... 10 WinFax Basic Edition ........................................ 10 Pagis ScanWorks................................................ 10 System Requirements............................................... 10 Installing the Software for Your Compaq A900....... 10 Installing WinFax Basic Edition ........................ 12 Installing Pagis ScanWorks................................ 13 Configuring WinFax ................................................ 16 COMMON PROCEDURES......................................17 Changing Default Settings ....................................... 17 Common Procedures ................................................ 17 Setting the Date and Time........................................ 17 Setting the Date and Time from the Computer...................................................... 17 Setting the Date and Time from the A900 Control Panel............................................ 17 Printing Reports ....................................................... 17 Transmission Report Default Settings................ 17 Transmission and Reception Logs ..................... 18 Speed Dial List................................................... 18 Self Test ............................................................. 18 Changing Print Cartridges........................................ 18 Changing Print Cartridges from the Computer...................................................... 18 Changing Print Cartridges from the A900 Control Panel ...................................... 19 Aligning Print Cartridges ..........................................19 Aligning Print Cartridges from the Computer.......................................................19 Aligning Print Cartridges from the A900 Control Panel.......................................20 Cleaning Print Cartridges..........................................21 Printing the Cartridge Clean and Nozzle Test from the Computer ......................................21 Printing the Cartridge Clean and Nozzle Test from the Control Panel ................................21 Checking the Clean Nozzle Printout ...................21 Wipe the Print Nozzles........................................22 Installing and Using the Optional Photo Cartridge .........................................................22 Storing an Additional Ink Cartridge....................22 Loading Different Sized Paper..................................23 Setting Paper Size for Standalone Copying and Faxing from the Computer ..................................23 Setting Paper Size for Standalone Copying and Faxing from the Control Panel ............................23 Setting the Paper Size for Computer-assisted Copying and Printing ..........................................23 Printing on envelopes................................................23 Preparing Envelopes for Printing ........................23 Loading an Envelope ..........................................23 Using the Manual Feed .............................................24 Control Panel Setup Button.......................................25 Compaq A900 Settings Utility ..................................26 Changing Settings Overview...............................26 Accessing the Compaq A900 Settings Utility .....26 Print Settings.......................................................26 Fax Settings.........................................................27 Fax From Setup...................................................28 Fax To Setup .......................................................28 WinFax Phonebook Setup...................................29 Speed Dial Setup.................................................29 Advanced Fax Settings........................................29 More Fax Settings ...............................................30 Copy Settings ......................................................30 Scan Settings.......................................................31 Scan To Application Setup..................................31 COMPAQ A900 CONTROLS AND FEATURES .........32 Control Locations and Functions ..............................32 Control Panel ......................................................32 Rear View ...........................................................33 Side View............................................................33 COMPAQ A900 CONTROL FORM..........................34 Overview...................................................................34 Getting Started with Control Form............................34 PRINTING.............................................................37 Printing Overview .....................................................37 Printing a Document ...........................................37 Printer Settings....................................................37 Accessing the Compaq A900 Control Program Window ......................................................37 Using the Status Tab ...........................................38 Using the Options Tab ........................................38 i Using the Cartridge Tab ..................................... 39 Using the DOS Printing Tab .............................. 39 Using the About Tab .......................................... 40 Preparing Envelopes for Printing ............................. 40 Loading an Envelope.......................................... 40 Error Messages..........................................................55 Correcting Problems .................................................62 REGULATORY AND SAFETY NOTICES ...................68 Electromagnetic Interference Compliance Notices ...68 Modifications ......................................................68 Cables..................................................................68 Declaration Of Conformity For Products Marked With The FCC Logo–United States Only ..........................68 Canadian Notice..................................................68 Avis Canadien.....................................................68 Safety ........................................................................68 Power Cords..............................................................68 U.S. Regulations Governing the Use of Modems ..........................................................69 Ringer Equivalence Number ...............................69 Telephone Consumer Protection Act of 1991 ...........69 Canadian Regulations Governing the Use of Modems ................................................................70 General Precautions for Compaq Products................70 Precautions for Products with Modems, Telecommunications, or Local Area Network Options.......................................................72 FAXING................................................................41 Faxing Overview...................................................... 41 Preparing Documents for Faxing ............................. 41 Loading the Documents ........................................... 41 Sending a Fax Using the Control Panel.................... 41 Faxing in Quick Mode ....................................... 41 Advanced Faxing Features ................................. 42 Speed Dialing..................................................... 43 Redial ................................................................. 43 On Hook Dialing (OHD).................................... 43 Confirming Transmission................................... 43 Automatic Redial ............................................... 43 Receiving a Fax.................................................. 44 Sending Faxes from the Computer ........................... 45 Sending a Fax........................................................... 45 Using WinFax Basic for Faxing ............................... 46 Using the Compaq Control Form to Fax .................. 46 Faxing with the Compaq Control Form.............. 46 COPYING .............................................................47 WARRANTY INFORMATION...................................73 What is the warranty for my Compaq A900 All-In-One? ...............................................................73 What are the terms of this limited warranty? ............73 How do I obtain warranty service?............................73 How do I obtain online support? ...............................73 What is not covered by this limited warranty? ..........73 Limited Warranty Statement for the United States and Canada..........................................74 Terms of the Warranty ..............................................74 Limitation of Remedy ...............................................74 Copying Overview ................................................... 47 Loading the Documents ........................................... 47 Loading the Document Using the Copy/Scan Sleeve .............................................. 47 Copying.................................................................... 47 Advanced Copy Features ......................................... 48 Copying with the Computer ..................................... 49 Copying with the Compaq Control Form ................. 49 SCANNING...........................................................50 Scanning Overview .................................................. 50 Loading Documents for Scanning ............................ 50 Loading the Document Using the Copy/Scan Sleeve .............................................. 50 Scanning................................................................... 50 Advanced Scanning.................................................. 51 Scanning with the Computer .................................... 52 Scanning with the Compaq Control Form................ 52 APPENDIX A....................................................... A-1 Using the A900 Extension Feature......................... A-1 Sharing a Telephone Line with Other Devices....... A-1 Telephones ....................................................... A-1 Answering Machines........................................ A-2 Computer Modems (internal or external) ......... A-2 DRPD..................................................................... A-2 Connecting and Configuring Equipment................ A-2 Devices and Connections ....................................... A-2 Changing the WinFax Active Connection Device .............................................................. A-3 Setting up WinFax Fax Reception ................... A-3 A. A900 and Telephone (Optional).................. A-3 B. A900 Answering Machine and Telephone .. A-3 C. A900 Computer Modem (Internal or External) and Telephone .................................. A-4 D. A900, Computer Modem, Answering Machine, and Telephone .................................. A-4 MAINTAINING YOUR A900....................................53 Cleaning the Document Scanner .............................. 53 Cleaning the Cartridge Carrier ................................. 53 Replacing the Document Separator Pad ................... 54 BASIC TROUBLESHOOTING..................................55 Preparation ............................................................... 55 Clearing Document and Paper Jams......................... 55 Document Jams during Copying, Scanning or Sending Faxes ................................................ 55 Paper Jams during Printing, Copying, or Printing Faxes ................................................ 55 ii INDEX Using This Guide Text Conventions in This Guide The examples below identify and explain specially formatted text that is used throughout this guide. xý The names of your keyboard keys, A900 control panel buttons, and certain software instructions appear in a bold type. For example, Home, End, Tab, Start, Setup, or Cancel. xý Some keys must be pressed at the same time to perform a task. We show this with the key names and the plus (+) symbol; for example, Ctrl+Home. xý When we discuss hard drives and diskette drives, the drives are identified by capital letters; for example, drive A. xý Software is stored in directories on the hard drive. These directories are called folders. We also show them in capital letters; for example, MY FOLDER. xý File names are shown in capital letters and italic type; for example, FILENAME. xý Sometimes, you will need to type information and press the Enter key. You will be told to “enter” this information. xý Sometimes, you will need to type information without pressing the Enter key. You will be asked to "type" this information. xý Sometimes you will enter a command into a text box. This is similar to older operating systems. We show these commands in lower case and bold type; for example, LQVWDOO or Dã?LQVWDOOï ! WARNING: Text set off in this manner indicates that failure to follow directions may result in bodily harm or loss of life. Locating Help Compaq provides you with several resources to help you learn about your Compaq A900. A few of these resources are: Basic Troubleshooting The Basic Troubleshooting chapter of this guide shows how to fix many common A900-related issues. Index Look for specific topics in the index at the end of this guide. Look for a topic by name, such as "printer" or, try looking for the action word, such as "printing a file." Service and Support If you need further technical support, you can contact Compaq using our Internet site, or by telephoning one of our technical support centers. Our web site can be found at www.compaq.com and Compaq's Technical Support telephone numbers, by region, can be found in the Limited Warranty Statement located in the rear of this User’s Guide. IMPORTANT: Be sure you know serial number for your A900 before you call technical support. The serial number is located on the rear of the machine. Write this number below for future use. Special Messages The following words and symbols have special meaning in this guide: Text set off in this manner presents helpful hints for using your computer. Model and Serial Numbers Model Number: A900 Serial Number: IMPORTANT: Text set off in this manner presents specific instructions, commentary, sidelights, or interesting points of information. CAUTION: Text set off in this manner indicates that failure to follow directions could result in equipment damage or loss of information. 1 Getting Additional Help If you see green text while using Help, click on the green text for more information. Application Help Many software programs or applications have Help files. To access Help for a specific application, you need to be using that program. Click Help on the menu bar, or press the F1 key. IMPORTANT: If you are using a program, and you open Help with the Start button, you will get the general Windows Help. 2 Getting Started Step 1: Unpack the Box When you unpack the box containing your Compaq A900 All-In-One, make sure that all of the items listed below are included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase. Box Contents One Compaq A900 All-In-Oneuse the All-In-One for all of your printing, faxing, copying, and scanning needs. One document input tray extensionsupports the original document when faxing, copying, or scanning. One document exit traysupports the original document when faxing, copying, or scanning is complete. One AC power (electrical) cordplugs into the rear of the All-In-One to supply electrical power. One telephone cordplugs into the A900 telephone line jack. Two ink cartridges1 color cartridge and 1 black cartridge. continued 3 Box Contents, continued Documentationprovides the information required to set up, operate, and maintain the A900. Your documentation also provides important safety information and troubleshooting tips. CD-ROM(s)contain the software drivers and application software required to operate the A900. One copy/scan sleevefor faxing, copying, and scanning. Protects photographs to be scanned. Also allows you to scan irregular size paper. (Not shown) Required Additional Purchases Printer cableThe Compaq A900 uses a standard, bidirectional, IEEE 1284 Compliant parallel printer cable. This cable is not included with your All-In-One. You may need to purchase this cable separately. 4 Step 2: Choose a Location to Operate the A900 To help guarantee trouble-free operation of your A900, place it on a flat, stable surface. Leave enough space behind and in front of the A900 to allow for easy paper loading, document removal, and for opening the control panel. Document Exit Tray To install the document exit tray: 1.ý Align the latches on the trays with the slots on the front of the All-In-One. 2.ý Slide the tray latches into the appropriate slots until the latches lock into place. IMPORTANT: Do not place the A900 in direct sunlight, near heat sources or air conditioners, or in dusty or dirty environments. Step 3: Prepare the A900 for Use When you take the A900 out the box, note that it has been packaged to protect it during shipping. Before you use the A900, make certain that you check for the following items: xý Remove all tape. xý Remove all packing materials. NOTE: For instructions on removing the packing material, see the Compaq A900 All-In-One setup poster. Step 4: Install the Document Trays The A900 uses several trays to support your paper documents. NOTE: The A900 ships with the paper exit tray already installed. Installing the document exit tray Document Input Tray Extension To install the document input tray extension: 1.ý Align the latches on the tray with the slots on the top of the All-In-One. 2.ý Slide the tray latches into the appropriate slots until the latches lock into place. Extending the paper exit tray Installing the document input tray extension 5 NOTE: To support documents before and after printing, faxing, copying, or scanning, extend all four paper trays. The A900 appears as follows: Connecting the telephone (line) cord Step 6: Connect the Printer Cable Extending the paper trays Step 5: Connect the Telephone (Line) Cord This section shows you how to connect the telephone (line) cord to the A900. You may also choose to add an extension telephone, answering machine, or computer modem. If you have a single telephone line, this allows you to use your telephone when you are not faxing. IMPORTANT: This unit does not come with an extension telephone or handset. However, any standard telephone may be used. For more information on connecting an extension telephone or other optional equipment to the A900, see Appendix A. IMPORTANT: The printer cable does not come standard with your unit. You may have to purchase an IEEE 1284 compliant printer cable separately. To connect the printer cable: 1.ý Turn off the computer before connecting the printer cable. 2.ý Connect one end of the printer cable to the printer port on the rear of the A900. 3.ý Connect the other end of the printer cable to the parallel printer port on the rear of your computer. To connect the telephone (line) cord: 1.ý Plug one end of the telephone (line) cord into a standard telephone wall jack 1. 2.ý Plug the telephone (line) cord into the socket marked LINE on the left side of the A900 2. Connecting the printer cable 6 Step 7: Connect the AC Power Cord This section shows you how to connect the A900 to the electrical outlet using the AC power cord. 1.ý Connect one end of the AC power cord into the back of the A900. 2.ý Connect the other end into a standard AC power outlet (120V, 60Hz). CAUTION: Make certain that you plug the cord into a grounded (three-prong) wall outlet. Using an outlet that is not grounded may damage the A900. Connecting the AC power cord 3.ý When the A900 turns on, the LCD panel displays the following: Verify that the telephone line cord is securely connected into the wall and into the socket of the A900 marked LINE. Step 8: Load Paper You can load up to 100 sheets of plain paper into the paper input tray. When paper is not loaded, the A900 emits warning beeps or tones. The LCD panel displays the following message: IMPORTANT: If you load any paper other than 8 ½” by 11”-sized paper, such as legal-sized paper, into the paper input tray, you must change the default paper size. Change the default paper size in the printer software and on the A900 before printing on that paper. See the Loading Different Sized Paper of the “Common Procedures” chapter for instructions. The software must be installed before the paper size may be set in the printer software. To load paper into the A900: 1.ý Insert the paper into the paper input tray. Make NOTE: If you want to turn off the A900, unplug the power cord. However, Compaq recommends that you leave the A900 on at all times. The A900 goes into an energy saving mode when not in use. certain the side you want to print on is facing you. Orient the head of the paper so that the head is facing down. 4.ý Press the Setup button on the A900 Control Panel. 5.ý Press the Stop button. The date and time will be set by the computer during software installation. NOTE: If you are using the A900 as a standalone machine, see the Setting Date and Time section of the “Common Procedures” chapter. 6.ý If you have connected the telephone line, press Start. You should hear a dial tone. If you hear a dial tone, you are properly connected. Press Stop to hang up. Inserting paper into the A900 If you do not hear a dial tone, the following message may appear on the LCD panel: 7 2.ý Align the paper with the paper guide. Squeeze the left paper guide and move it to the right to match the width of the paper. Lifting the ink cartridge access door 4.ý Remove the new ink cartridge from its Aligning the paper guides packaging. Hold the ink cartridge by the black areas or colored top only. 5.ý Carefully remove the tape covering the print Step 9: Install the Ink Cartridges Installing the Ink Cartridges for the First Time To install the ink cartridge: 1.ý Lift the control panel by grabbing the panel along the top edge. head. Be sure to remove all of the tape. Do not touch the copper area on the bottom of the cartridge. 6.ý Insert the bottom of the black ink cartridge into the right carriage slot 1. Press back until the cartridge locks firmly into place 2. 2.ý Pull the control panel forward. Installing the printer cartridge Lifting the control panel 7.ý Insert the bottom of the color ink cartridge into 3.ý Lift the ink cartridge access door. The carriage will automatically center itself. 8 the left carriage slot. Press back until the cartridge locks firmly into place. If the ink cartridges move loosely in the carriage, they are not locked into place. NOTE: The carriages are color coded with the ink cartridge to help with their installation. 8.ý Close the ink cartridge access door and the control panel. Press firmly at the top center of the control panel until it snaps closed. The following displays on the LCD panel: 9.ý Press Start. IMPORTANT: Before you use the A900, you should properly align the ink cartridges. This will be done when you install the Compaq A900 software. For standalone use, see the Aligning Print Cartridges section of the “Common Procedures” chapter. Installing the Ink Cartridges for Standalone Operations If you intend to use the A900 as a standalone fax machine or copier, without connecting it to a computer, see Changing Print Cartridges in the “Common Procedures” chapter of this guide. 9 Compaq A900 Software Installation This chapter discusses how to install your Compaq A900 Software. You will need to do this after you have set up your A900 and connected it to your computer. The software is located on the A900 Drivers CD. The A900 Drivers CD includes the following software: zý Printer Driver zý Compaq A900 Software zý WinFax Basic Edition zý Pagis ScanWorks with Text Bridge OCR IMPORTANT: All software on the A900 Drivers CD must be installed for the A900 to function properly. Description of Programs and Drivers Printer Driver Before you can use any printer with your computer, you must install a printer driver. The printer driver tells the computer what kind of a printer you are using, and controls the various settings, such as print quality and paper type. You define these settings within the printer driver, which then communicates the settings to both the computer and the printer. To use the A900 as your printer, you must install the A900 printer driver on your computer. After installing the printer driver, make sure Compaq A900 is selected as the default printer. Compaq A900 Software The Compaq A900 software allows you to control how you want to use your Compaq A900 to print, fax, copy, and scan. Scanner Driver The scanner driver allows you to scan images from any graphics or OCR (Optical Character Recognition) applications program that supports the TWAIN standard (for example, Pagis ScanWorks, MS Imaging, MS Paint.) For information on how to use the scan options, see the “Scanning” chapter. WinFax Basic Edition This fax program allows you to fax and receive documents from your computer. 10 Pagis ScanWorks With Pagis ScanWorks, you can easily scan documents and photographs into your computer and maintain them as electronic documents. You can also use Pagis ScanWorks to quickly transmit scanned documents by fax or electronic mail, or to print a copy on your printer. System Requirements Before you start, make sure you have the minimum computer setup: zý 486 processor (recommend Pentium 100 or better for optimum performance) zý Microsoft Windows 95 or 98 zý 24 MB RAM (32 MB RAM or more for optimum performance) zý 125 MB available hard drive space zý Additional 100 MB free hard drive space recommended for full-color scanning zý CD-ROM drive required for software installation zý Dedicated bi-directional parallel port zý An IEEE 1284 compliant parallel cable IMPORTANT: The Compaq A900 All-In-One is not for use outside of the country purchased. Installing the Software for Your Compaq A900 Before you start, make sure your computer meets or exceeds the system requirements for the drivers and application programs you want to install. See System Requirements. IMPORTANT: The Compaq A900 requires a dedicated parallel port. Uninstall any devices that control the parallel port before installing the A900 software. These devices include other printers, scanner software, or other external devices. To install the Compaq A900 software: 1.ý Turn on your computer. NOTE: Make sure that the Compaq A900 is plugged in and connected to your computer. 2.ý Windows detects new hardware. Windows detects that you have installed the Compaq A900 and asks you for the Driver disk. Select Cancel. If you are starting Windows for the first time, Windows asks you to select a printer. Again, select Cancel. 6.ý The A900 Software Setup screen displays. Click Next. 3.ý Put the CD in the CD-ROM drive. The installation will start after a short period of time. If the CD does not run automatically to start the software installation, click StartÆ ÆRun. Type x:\setup.exe where x is the drive letter for your CD-ROM drive. Then click OK. 4.ý The Welcome screen displays. Click Next. 7.ý The Compaq Software License Agreement screen displays. (Not shown) 8.ý Click Yes to agree. 9.ý The Install New Cartridge Set screen displays. Select the type of Cartridge Set that was installed. See the “Getting Started” chapter for instructions on installing the cartridge in the All-In-One. NOTE: 2QHýEODFNýDQGýRQHýFRORUýFDUWULGJHýDUH LQFOXGHGýZLWKý\RXUý&RPSDTý$äííï 5.ý The Software License Agreement screen displays. Read the Software License Agreement. Click Yes. 11 10.ýThe Install New Cartridge Instruction screen displays. Click New Cartridges Installed. Installing WinFax Basic Edition 12.ýThe Welcome to the WinFax Basic Edition Setup screen displays. Click Next to install WinFax Basic Edition. 11.ýThe Align Cartridges screen displays and the printer prints an alignment page. Use the printed page to select the number that is most correctly aligned for each alignment type. Use the Up and Down arrow buttons to select the numbers. Click OK when finished. 13.ýThe Software License Agreement screen displays. (Not shown) Read the Software License Agreement. Click Yes to agree to the terms. 14.ýThe User Information screen displays. Type the information in the fields. Click Next when finished. NOTE: Use Tab and Shift+Tab to move between fields. 12 15.ýThe Destination Folders screen displays. Click Next. 16.ýThe Select Program Folder screen displays. Type the program folder name or use the default name, then click Next. 17.ýThe Start Copying Files screen displays. Click Next. WinFax Basic Edition installs. 18.ýThe File Copy Complete screen displays. (Not shown) Click Finish. Installing Pagis ScanWorks 19.ýThe Welcome Screen displays. Click Next. IMPORTANT: If you do not have a printer already installed on your computer, you may be asked to insert your Windows CD. Do not insert your Windows CD. Click Next. 20.ýThe Software License Agreement screen displays. (Not shown) Click Yes to continue. 13 21.ýThe Choose Destination Location screen displays. Click Next. 23.ýThe Select Program Folder screen displays. Type the program folder name or use the default name. Click Next. The installation begins. 22.ýThe Setup Type screen displays. Select Typical for the setup type, then click Next. 24.ýThe Pagis Send To Directory Setup screen displays. These are programs that scanned images may be sent from within Pagis ScanWorks. To shorten the list and select only applications where you plan to send scanned images, click Select None. Then select the applications. 25.ýClick OK when you are finished. 26.ýThe Pagis ScanWorks Registration screen displays. (Not shown) Click Next. 27.ýThe first Pagis ScanWorks User Information screen displays. Type the information in the fields. Click Next to go to the next screen. NOTE: Use Tab and Shift+Tab to move between fields. 14 28.ýType the information on the remaining information screens. 29.ýThe Thanks Again for Registering screen displays. (Not shown) Click Exit. 30.ýThe Pagis ScanWorks Installation Is Complete screen displays. Select the options on the screen, then click Finish. 34.ýThe third Compaq All-In-One User Information screen displays. Select the options on the screen, then click Finish. The registration begins. 35.ýThe Registration Complete screen displays. Click OK. 36.ý The A900 Software Setup Complete screen displays. Select Yes and click Finish to restart your computer. 31.ýThe Compaq All-In-One Electronic Registration screen displays. Click Next. NOTE:
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