HP Compaq A900 Printer Users Guide Bpu80011

HP Compaq A900 Printer Manual bpu80011 Troubleshoot HP Compaq A900 Printer |

User Manual: HP Compaq A900 Printer Users Guide

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Page Count: 88

CONTENTS

USING THIS GUIDE.................................................1

Text Conventions in This Guide ................................ 1

Special Messages ....................................................... 1

Locating Help............................................................. 1

Basic Troubleshooting ......................................... 1

Index .................................................................... 1

Service and Support ............................................. 1

Getting Additional Help............................................. 2

Application Help.................................................. 2

GETTING STARTED ................................................3

Step 1: Unpack the Box.............................................. 3

Step 2: Choose a Location to Operate the A900......... 5

Step 3: Prepare the A900 for Use............................... 5

Step 4: Install the Document Trays............................ 5

Document Exit Tray............................................. 5

Document Input Tray Extension .......................... 5

Step 5: Connect the Telephone (Line) Cord............... 6

Step 6: Connect the Printer Cable .............................. 6

Step 7: Connect the AC Power Cord.......................... 7

Step 8: Load Paper..................................................... 7

Step 9: Install the Ink Cartridges................................ 8

Installing the Ink Cartridges for

the First Time....................................................... 8

Installing the Ink Cartridges for

Standalone Operations ......................................... 9

COMPAQ A900 SOFTWARE INSTALLATION ..........10

Description of Programs and Drivers....................... 10

Printer Driver ..................................................... 10

Compaq A900 Software..................................... 10

Scanner Driver ................................................... 10

WinFax Basic Edition ........................................ 10

Pagis ScanWorks................................................ 10

System Requirements............................................... 10

Installing the Software for Your Compaq A900....... 10

Installing WinFax Basic Edition ........................ 12

Installing Pagis ScanWorks................................ 13

Configuring WinFax ................................................ 16

COMMON PROCEDURES......................................17

Changing Default Settings ....................................... 17

Common Procedures................................................ 17

Setting the Date and Time........................................ 17

Setting the Date and Time from

the Computer...................................................... 17

Setting the Date and Time from the

A900 Control Panel............................................ 17

Printing Reports ....................................................... 17

Transmission Report Default Settings................ 17

Transmission and Reception Logs ..................... 18

Speed Dial List................................................... 18

Self Test ............................................................. 18

Changing Print Cartridges........................................ 18

Changing Print Cartridges from

the Computer...................................................... 18

Changing Print Cartridges from

the A900 Control Panel...................................... 19

Aligning Print Cartridges..........................................19

Aligning Print Cartridges from

the Computer.......................................................19

Aligning Print Cartridges from

the A900 Control Panel.......................................20

Cleaning Print Cartridges..........................................21

Printing the Cartridge Clean and Nozzle

Test from the Computer......................................21

Printing the Cartridge Clean and Nozzle

Test from the Control Panel................................21

Checking the Clean Nozzle Printout ...................21

Wipe the Print Nozzles........................................22

Installing and Using the Optional

Photo Cartridge.........................................................22

Storing an Additional Ink Cartridge....................22

Loading Different Sized Paper..................................23

Setting Paper Size for Standalone Copying and

Faxing from the Computer..................................23

Setting Paper Size for Standalone Copying and

Faxing from the Control Panel............................23

Setting the Paper Size for Computer-assisted

Copying and Printing ..........................................23

Printing on envelopes................................................23

Preparing Envelopes for Printing........................23

Loading an Envelope ..........................................23

Using the Manual Feed .............................................24

Control Panel Setup Button.......................................25

Compaq A900 Settings Utility..................................26

Changing Settings Overview...............................26

Accessing the Compaq A900 Settings Utility.....26

Print Settings.......................................................26

Fax Settings.........................................................27

Fax From Setup...................................................28

Fax To Setup.......................................................28

WinFax Phonebook Setup...................................29

Speed Dial Setup.................................................29

Advanced Fax Settings........................................29

More Fax Settings...............................................30

Copy Settings......................................................30

Scan Settings.......................................................31

Scan To Application Setup..................................31

COMPAQ A900 CONTROLS AND FEATURES .........32

Control Locations and Functions ..............................32

Control Panel ......................................................32

Rear View ...........................................................33

Side View............................................................33

COMPAQ A900 CONTROL FORM ..........................34

Overview...................................................................34

Getting Started with Control Form............................34

PRINTING.............................................................37

Printing Overview.....................................................37

Printing a Document ...........................................37

Printer Settings....................................................37

Accessing the Compaq A900 Control

Program Window......................................................37

Using the Status Tab ...........................................38

Using the Options Tab ........................................38

Using the Cartridge Tab..................................... 39

Using the DOS Printing Tab .............................. 39

Using the About Tab.......................................... 40

Preparing Envelopes for Printing............................. 40

Loading an Envelope.......................................... 40

FAXING................................................................41

Faxing Overview...................................................... 41

Preparing Documents for Faxing ............................. 41

Loading the Documents ........................................... 41

Sending a Fax Using the Control Panel.................... 41

Faxing in Quick Mode ....................................... 41

Advanced Faxing Features................................. 42

Speed Dialing..................................................... 43

Redial................................................................. 43

On Hook Dialing (OHD).................................... 43

Confirming Transmission................................... 43

Automatic Redial ............................................... 43

Receiving a Fax.................................................. 44

Sending Faxes from the Computer........................... 45

Sending a Fax........................................................... 45

Using WinFax Basic for Faxing............................... 46

Using the Compaq Control Form to Fax.................. 46

Faxing with the Compaq Control Form.............. 46

COPYING .............................................................47

Copying Overview................................................... 47

Loading the Documents ........................................... 47

Loading the Document Using the

Copy/Scan Sleeve .............................................. 47

Copying.................................................................... 47

Advanced Copy Features ......................................... 48

Copying with the Computer..................................... 49

Copying with the Compaq Control Form................. 49

SCANNING...........................................................50

Scanning Overview.................................................. 50

Loading Documents for Scanning............................ 50

Loading the Document Using the

Copy/Scan Sleeve .............................................. 50

Scanning................................................................... 50

Advanced Scanning.................................................. 51

Scanning with the Computer.................................... 52

Scanning with the Compaq Control Form................ 52

MAINTAINING YOUR A900....................................53

Cleaning the Document Scanner.............................. 53

Cleaning the Cartridge Carrier ................................. 53

Replacing the Document Separator Pad................... 54

BASIC TROUBLESHOOTING..................................55

Preparation............................................................... 55

Clearing Document and Paper Jams......................... 55

Document Jams during Copying, Scanning

or Sending Faxes................................................ 55

Paper Jams during Printing, Copying,

or Printing Faxes................................................ 55

Error Messages..........................................................55

Correcting Problems .................................................62

REGULATORY AND SAFETY NOTICES ...................68

Electromagnetic Interference Compliance Notices ...68

Modifications......................................................68

Cables..................................................................68

Declaration Of Conformity For Products Marked With

The FCC Logo–United States Only ..........................68

Canadian Notice..................................................68

Avis Canadien.....................................................68

Safety ........................................................................68

Power Cords..............................................................68

U.S. Regulations Governing the Use

of Modems ..........................................................69

Ringer Equivalence Number...............................69

Telephone Consumer Protection Act of 1991 ...........69

Canadian Regulations Governing the Use

of Modems ................................................................70

General Precautions for Compaq Products................70

Precautions for Products with Modems,

Telecommunications, or Local Area

Network Options.......................................................72

WARRANTY INFORMATION...................................73

What is the warranty for my Compaq A900

All-In-One?...............................................................73

What are the terms of this limited warranty? ............73

How do I obtain warranty service?............................73

How do I obtain online support?...............................73

What is not covered by this limited warranty?..........73

Limited Warranty Statement for the

United States and Canada..........................................74

Terms of the Warranty..............................................74

Limitation of Remedy...............................................74

APPENDIX A....................................................... A-1

Using the A900 Extension Feature......................... A-1

Sharing a Telephone Line with Other Devices....... A-1

Telephones....................................................... A-1

Answering Machines........................................ A-2

Computer Modems (internal or external)......... A-2

DRPD..................................................................... A-2

Connecting and Configuring Equipment................ A-2

Devices and Connections....................................... A-2

Changing the WinFax Active Connection

Device.............................................................. A-3

Setting up WinFax Fax Reception ................... A-3

A. A900 and Telephone (Optional).................. A-3

B. A900 Answering Machine and Telephone .. A-3

C. A900 Computer Modem (Internal or

External) and Telephone .................................. A-4

D. A900, Computer Modem, Answering

Machine, and Telephone.................................. A-4

INDEX

Using This Guide

Text Conventions in This Guide

The examples below identify and explain specially

formatted text that is used throughout this guide.

xýThe names of your keyboard keys, A900 control

panel buttons, and certain software instructions

appear in a bold type. For example, Home, End,

Tab, Start, Setup, or Cancel.

xýSome keys must be pressed at the same time to

perform a task. We show this with the key

names and the plus (+) symbol; for example,

Ctrl+Home.

xýWhen we discuss hard drives and diskette

drives, the drives are identified by capital

letters; for example, drive A.

xýSoftware is stored in directories on the hard

drive. These directories are called folders. We

also show them in capital letters; for example,

MY FOLDER.

xýFile names are shown in capital letters and italic

type; for example, FILENAME.

xýSometimes, you will need to type information

and press the Enter key. You will be told to

“enter” this information.

xýSometimes, you will need to type information

without pressing the Enter key. You will be

asked to "type" this information.

xýSometimes you will enter a command into a

text box. This is similar to older operating

systems. We show these commands in lower

case and bold type; for example, LQVWDOO or

Dã?LQVWDOOï

Special Messages

The following words and symbols have special

meaning in this guide:

Text set off in this manner presents helpful hints for using your

computer.

IMPORTANT: Text set off in this manner presents

specific instructions, commentary, sidelights, or

interesting points of information.

CAUTION: Text set off in this manner indicates that failure to

follow directions could result in equipment damage or loss of

information.

!WARNING: Text set off in this manner indicates that failure to

follow directions may result in bodily harm or loss of life.

Locating Help

Compaq provides you with several resources to help

you learn about your Compaq A900. A few of these

resources are:

Basic Troubleshooting

The Basic Troubleshooting chapter of this guide shows

how to fix many common A900-related issues.

Index

Look for specific topics in the index at the end of this

guide. Look for a topic by name, such as "printer" or,

try looking for the action word, such as "printing a

file."

Service and Support

If you need further technical support, you can contact

Compaq using our Internet site, or by telephoning one

of our technical support centers. Our web site can be

found at

www.compaq.com

and Compaq's Technical Support telephone numbers,

by region, can be found in the Limited Warranty

Statement located in the rear of this User’s Guide.

IMPORTANT: Be sure you know serial number for

your A900 before you call technical support. The serial

number is located on the rear of the machine. Write

this number below for future use.

Model and Serial Numbers

Model Number: A900

Serial Number:

Getting Additional Help

If you see green text while using Help, click on the green

text for more information.

Application Help

Many software programs or applications have Help

files. To access Help for a specific application, you

need to be using that program. Click Help on the menu

bar, or press the F1 key.

IMPORTANT: If you are using a program, and you

open Help with the Start button, you will get the

general Windows Help.

Getting Started

Step 1: Unpack the Box

When you unpack the box containing your Compaq A900 All-In-One, make sure that all of the items listed below are

included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase.

Box Contents

One Compaq A900 All-In-Oneuse the All-In-One for all of your printing, faxing,

copying, and scanning needs.

One document input tray extensionsupports the original document when

faxing, copying, or scanning.

One document exit traysupports the original document when faxing, copying,

or scanning is complete.

One AC power (electrical) cordplugs into the rear of the All-In-One to supply

electrical power.

One telephone cordplugs into the A900 telephone line jack.

Two ink cartridges1 color cartridge and 1 black cartridge.

continued

Box Contents, continued

Documentationprovides the information required to set up, operate, and

maintain the A900. Your documentation also provides important safety

information and troubleshooting tips.

CD-ROM(s)contain the software drivers and application software required to

operate the A900.

One copy/scan sleevefor faxing, copying, and scanning. Protects photographs

to be scanned. Also allows you to scan irregular size paper. (Not shown)

Required Additional Purchases

Printer cableThe Compaq A900 uses a standard, bidirectional, IEEE 1284

Compliant parallel printer cable. This cable is not included with your All-In-One.

You may need to purchase this cable separately.

Step 2: Choose a Location to Operate the A900

To help guarantee trouble-free operation of your A900,

place it on a flat, stable surface. Leave enough space

behind and in front of the A900 to allow for easy paper

loading, document removal, and for opening the

control panel.

IMPORTANT: Do not place the A900 in direct

sunlight, near heat sources or air conditioners, or in

dusty or dirty environments.

Step 3: Prepare the A900 for Use

When you take the A900 out the box, note that it has

been packaged to protect it during shipping. Before

you use the A900, make certain that you check for the

following items:

xýRemove all tape.

xýRemove all packing materials.

NOTE: For instructions on removing the packing

material, see the Compaq A900 All-In-One setup

poster.

Step 4: Install the Document Trays

The A900 uses several trays to support your paper

documents.

NOTE: The A900 ships with the paper exit tray

already installed.

Extending the paper exit tray

Document Exit Tray

To install the document exit tray:

1.ýAlign the latches on the trays with the slots on

the front of the All-In-One.

2.ýSlide the tray latches into the appropriate slots

until the latches lock into place.

Installing the document exit tray

Document Input Tray Extension

To install the document input tray extension:

1.ýAlign the latches on the tray with the slots on

the top of the All-In-One.

2.ýSlide the tray latches into the appropriate slots

until the latches lock into place.

Installing the document input tray extension

NOTE: To support documents before and after

printing, faxing, copying, or scanning, extend all four

paper trays. The A900 appears as follows:

Extending the paper trays

Step 5: Connect the Telephone (Line) Cord

This section shows you how to connect the telephone

(line) cord to the A900. You may also choose to add

an extension telephone, answering machine, or

computer modem. If you have a single telephone line,

this allows you to use your telephone when you are not

faxing.

IMPORTANT: This unit does not come with an

extension telephone or handset. However, any standard

telephone may be used. For more information on

connecting an extension telephone or other optional

equipment to the A900, see Appendix A.

To connect the telephone (line) cord:

1.ýPlug one end of the telephone (line) cord into a

standard telephone wall jack 1.

2.ýPlug the telephone (line) cord into the socket

marked LINE on the left side of the A900 2.

Connecting the telephone (line) cord

Step 6: Connect the Printer Cable

IMPORTANT: The printer cable does not come

standard with your unit. You may have to purchase an

IEEE 1284 compliant printer cable separately.

To connect the printer cable:

1.ýTurn off the computer before connecting the

printer cable.

2.ýConnect one end of the printer cable to the

printer port on the rear of the A900.

3.ýConnect the other end of the printer cable to the

parallel printer port on the rear of your

computer.

Connecting the printer cable

Step 7: Connect the AC Power Cord

This section shows you how to connect the A900 to

the electrical outlet using the AC power cord.

1.ýConnect one end of the AC power cord into the

back of the A900.

2.ýConnect the other end into a standard AC power

outlet (120V, 60Hz).

CAUTION: Make certain that you plug the cord into a

grounded (three-prong) wall outlet. Using an outlet that is not

grounded may damage the A900.

Connecting the AC power cord

3.ýWhen the A900 turns on, the LCD panel

displays the following:

NOTE: If you want to turn off the A900,

unplug the power cord. However, Compaq

recommends that you leave the A900 on at all

times. The A900 goes into an energy saving

mode when not in use.

4.ýPress the Setup button on the A900 Control

Panel.

5.ýPress the Stop button. The date and time will be

set by the computer during software installation.

NOTE: If you are using the A900 as a

standalone machine, see the Setting Date and

Time section of the “Common Procedures”

chapter.

6.ýIf you have connected the telephone line, press

Start. You should hear a dial tone. If you hear a

dial tone, you are properly connected. Press

Stop to hang up.

If you do not hear a dial tone, the following

message may appear on the LCD panel:

Verify that the telephone line cord is securely

connected into the wall and into the socket of the

A900 marked LINE.

Step 8: Load Paper

You can load up to 100 sheets of plain paper into the

paper input tray. When paper is not loaded, the A900

emits warning beeps or tones. The LCD panel displays

the following message:

IMPORTANT: If you load any paper other than

8 ½” by 11”-sized paper, such as legal-sized paper,

into the paper input tray, you must change the default

paper size. Change the default paper size in the printer

software and on the A900 before printing on that

paper. See the Loading Different Sized Paper of the

“Common Procedures” chapter for instructions. The

software must be installed before the paper size may

be set in the printer software.

To load paper into the A900:

1.ýInsert the paper into the paper input tray. Make

certain the side you want to print on is facing

you. Orient the head of the paper so that the

head is facing down.

Inserting paper into the A900

2.ýAlign the paper with the paper guide. Squeeze

the left paper guide and move it to the right to

match the width of the paper.

Aligning the paper guides

Step 9: Install the Ink Cartridges

Installing the Ink Cartridges for the First Time

To install the ink cartridge:

1.ýLift the control panel by grabbing the panel

along the top edge.

2.ýPull the control panel forward.

Lifting the control panel

3.ýLift the ink cartridge access door. The carriage

will automatically center itself.

Lifting the ink cartridge access door

4.ýRemove the new ink cartridge from its

packaging. Hold the ink cartridge by the black

areas or colored top only.

5.ýCarefully remove the tape covering the print

head. Be sure to remove all of the tape. Do not

touch the copper area on the bottom of the

cartridge.

6.ýInsert the bottom of the black ink cartridge into

the right carriage slot 1. Press back until the

cartridge locks firmly into place 2.

Installing the printer cartridge

7.ýInsert the bottom of the color ink cartridge into

the left carriage slot. Press back until the

cartridge locks firmly into place.

If the ink cartridges move loosely in the carriage, they are not

locked into place.

NOTE: The carriages are color coded with the ink

cartridge to help with their installation.

8.ýClose the ink cartridge access door and the

control panel. Press firmly at the top center of

the control panel until it snaps closed. The

following displays on the LCD panel:

9.ýPress Start.

IMPORTANT: Before you use the A900, you should

properly align the ink cartridges. This will be done

when you install the Compaq A900 software. For

standalone use, see the Aligning Print Cartridges

section of the “Common Procedures” chapter.

Installing the Ink Cartridges for Standalone

Operations

If you intend to use the A900 as a standalone fax

machine or copier, without connecting it to a

computer, see Changing Print Cartridges in the

“Common Procedures” chapter of this guide.

Compaq A900 Software Installation

This chapter discusses how to install your Compaq

A900 Software. You will need to do this after you

have set up your A900 and connected it to your

computer. The software is located on the A900 Drivers

CD. The A900 Drivers CD includes the following

software:

zýPrinter Driver

zýCompaq A900 Software

zýWinFax Basic Edition

zýPagis ScanWorks with Text Bridge OCR

IMPORTANT: All software on the A900 Drivers CD

must be installed for the A900 to function properly.

Description of Programs and Drivers

Printer Driver

Before you can use any printer with your computer,

you must install a printer driver. The printer driver

tells the computer what kind of a printer you are using,

and controls the various settings, such as print quality

and paper type. You define these settings within the

printer driver, which then communicates the settings to

both the computer and the printer.

To use the A900 as your printer, you must install the

A900 printer driver on your computer. After installing

the printer driver, make sure Compaq A900 is selected

as the default printer.

Compaq A900 Software

The Compaq A900 software allows you to control how

you want to use your Compaq A900 to print, fax, copy,

and scan.

Scanner Driver

The scanner driver allows you to scan images from any

graphics or OCR (Optical Character Recognition)

applications program that supports the TWAIN

standard (for example, Pagis ScanWorks, MS Imaging,

MS Paint.)

For information on how to use the scan options, see the

“Scanning” chapter.

WinFax Basic Edition

This fax program allows you to fax and receive

documents from your computer.

Pagis ScanWorks

With Pagis ScanWorks, you can easily scan documents

and photographs into your computer and maintain

them as electronic documents. You can also use Pagis

ScanWorks to quickly transmit scanned documents by

fax or electronic mail, or to print a copy on your

printer.

System Requirements

Before you start, make sure you have the minimum

computer setup:

zý486 processor (recommend Pentium 100 or

better for optimum performance)

zýMicrosoft Windows 95 or 98

zý24 MB RAM (32 MB RAM or more for

optimum performance)

zý125 MB available hard drive space

zýAdditional 100 MB free hard drive space

recommended for full-color scanning

zýCD-ROM drive required for software

installation

zýDedicated bi-directional parallel port

zýAn IEEE 1284 compliant parallel cable

IMPORTANT: The Compaq A900 All-In-One is not

for use outside of the country purchased.

Installing the Software for Your Compaq A900

Before you start, make sure your computer meets or

exceeds the system requirements for the drivers and

application programs you want to install. See System

Requirements.

IMPORTANT: The Compaq A900 requires a

dedicated parallel port. Uninstall any devices that

control the parallel port before installing the A900

software. These devices include other printers, scanner

software, or other external devices.

To install the Compaq A900 software:

1.ýTurn on your computer.

NOTE: Make sure that the Compaq A900 is

plugged in and connected to your computer.

2.ýWindows detects new hardware.

Windows detects that you have installed the

Compaq A900 and asks you for the Driver disk.

Select Cancel. If you are starting Windows for the

first time, Windows asks you to select a printer.

Again, select Cancel.

3.ýPut the CD in the CD-ROM drive. The

installation will start after a short period of time.

If the CD does not run automatically to start the

software installation, click StartÆ

ÆÆ

ÆRun.

Type x:\setup.exe

where x is the drive letter for your CD-ROM drive.

Then click OK.

4.ýThe Welcome screen displays. Click Next.

5.ýThe Software License Agreement screen

displays. Read the Software License Agreement.

Click Yes.

6.ýThe A900 Software Setup screen displays. Click

Next.

7.ýThe Compaq Software License Agreement

screen displays. (Not shown)

8.ýClick Yes to agree.

9.ýThe Install New Cartridge Set screen displays.

Select the type of Cartridge Set that was

installed. See the “Getting Started” chapter for

instructions on installing the cartridge in the

All-In-One.

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10.ý

The Install New Cartridge Instruction screen

displays. Click New Cartridges Installed.

11.ý

The Align Cartridges screen displays and the

printer prints an alignment page. Use the printed

page to select the number that is most correctly

aligned for each alignment type. Use the Up and

Down arrow buttons to select the numbers. Click

OK when finished.

Installing WinFax Basic Edition

12.ý

The Welcome to the WinFax Basic Edition

Setup screen displays. Click Next to install

WinFax Basic Edition.

13.ý

The Software License Agreement screen

displays. (Not shown)

Read the Software License Agreement. Click

Yes to agree to the terms.

14.ý

The User Information screen displays. Type the

information in the fields. Click Next when

finished.

NOTE: Use Tab and Shift+Tab to move

between fields.

15.ý

The Destination Folders screen displays. Click

Next.

16.ý

The Select Program Folder screen displays.

Type the program folder name or use the default

name, then click Next.

IMPORTANT: If you do not have a printer already

installed on your computer, you may be asked to insert

your Windows CD. Do not insert your Windows CD.

Click Next.

17.ý

The Start Copying Files screen displays. Click

Next. WinFax Basic Edition installs.

18.ý

The File Copy Complete screen displays. (Not

shown)

Click Finish.

Installing Pagis ScanWorks

19.ý

The Welcome Screen displays. Click Next.

20.ý

The Software License Agreement screen

displays. (Not shown)

Click Yes to continue.

21.ý

The Choose Destination Location screen

displays. Click Next.

22.ý

The Setup Type screen displays. Select Typical

for the setup type, then click Next.

23.ý

The Select Program Folder screen displays.

Type the program folder name or use the default

name. Click Next. The installation begins.

24.ý

The Pagis Send To Directory Setup screen

displays. These are programs that scanned

images may be sent from within Pagis

ScanWorks.

To shorten the list and select only applications

where you plan to send scanned images, click

Select None. Then select the applications.

25.ý

Click OK when you are finished.

26.ý

The Pagis ScanWorks Registration screen

displays. (Not shown)

Click Next.

27.ý

The first Pagis ScanWorks User Information

screen displays. Type the information in the

fields. Click Next to go to the next screen.

NOTE: Use Tab and Shift+Tab to move

between fields.

28.ý

Type the information on the remaining

information screens.

29.ý

The Thanks Again for Registering screen

displays. (Not shown)

Click Exit.

30.ý

The Pagis ScanWorks Installation Is Complete

screen displays. Select the options on the screen,

then click Finish.

31.ý

The Compaq All-In-One Electronic Registration

screen displays. Click Next.

32.ý

The first Compaq All-In-One User Information

screen displays. Type the information in the

fields and click Next when finished.

NOTE: Use Tab and Shift+Tab to move

between fields.

33.ý

The second Compaq All-In-One User

Information screen displays. Type the

information in the fields and click Next when

finished.

NOTE: Use Tab and Shift+Tab to move

between fields.

34.ý

The third Compaq All-In-One User Information

screen displays. Select the options on the screen,

then click Finish. The registration begins.

35.ý

The Registration Complete screen displays.

Click OK.

36.ý

The A900 Software Setup Complete screen

displays. Select Yes and click Finish to restart

your computer.

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Setting your parallel port to ECP mode may increase your

scan and copy speed significantly. Refer to your computers

user guide for further instructions on how to change the

parallel port BIOS setting to ECP mode.

Configuring WinFax

WinFax Basic must be configured before sending and

receiving faxes.

1.ýWhen Windows restarts, the WinFax Basic

Edition Setup screen displays. Type the

information in the fields. Click Next when

finished.

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2.ýThe Modems and Other Fax Devices Properties

screen displays. Select the Compaq A900 Fax

and click Next.

3.ýThe Ready to Test Modem screen displays.

Click Next.

4.ýThe WinFax Testing Modem screen

displays. (Not shown)

Click Next when testing is complete.

5.ýThe Winfax Ready To Configure System Screen

displays. (Not shown)

Click Finish to configure the system.

6.ýSelect Yes or No if you want to view the Read

Me file. The configuration is finished.

7.ýWhen the configuration is finished, the Software

License Agreement displays. (Not shown)

Click Yes to agree.

Your A900 software installation is now complete!

Common Procedures

This section describes the procedures for changing the

default settings and performing common functions with

your Compaq A900 All-In-One.

Changing Default Settings

xýFrom the control panel you can change a limited

number of settings. The functions accessible by the

control panel include standalone features such as

faxing and black and white copying.

xýThe computer-based Compaq A900 Settings

Utility provides a simple user interface to change

the print, fax, copy, scan, and Compaq Control

Form settings.

To access the Compaq A900 Settings utility, click

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆA900 Settings

Utility

Common Procedures

This section also describes several common procedures

that you will need to perform on the Compaq A900.

These procedures include:

xýSetting the date and time

xýPrinting reports

xýChanging print cartridges

xýAligning print cartridges

xýCleaning print cartridges

xýInstalling and using the photo cartridge

xýLoading different-sized paper

xýPrinting on envelopes

xýUsing the manual feed

Setting the Date and Time

When the A900 is without power for an extended length

of time, you will have to reset the date and time. The

LCD panel displays the following:

Set the date and time from the computer using the

Compaq A900 Settings Utility or from the A900 control

panel.

Setting the Date and Time from the Computer

To change date and time from the computer:

1.ýRun the Compaq A900 Settings Utility. Click

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆA900 Settings

Utility.

2.ýSelect the Fax tab.

3.ýClick the More Fax Settings button.

4.ýSelect the check box to Set A900 time to computer

time. Alternately, if this box is not checked, you

can enter the date and time.

5.ýClick OK to update the time in the A900 display.

See the More Fax Settings section in this chapter.

Setting the Date and Time from the A900 Control Panel

By default, the computer sets the date and time for the

A900. Set the date and time from the A900 control panel

when the A900 is used in standalone mode.

To change the date and time from the control panel.

1.ýPress the Setup button. (Date and time is the first

menu option in the Setup menu.)

2.ýEnter two digits for the month. For example, enter

01 for January. Note that as you enter valid

information, the top line displays the updated date

and time.

3.ýEnter two digits for the day. For example, enter 07

for the 7th.

4.ýEnter two digits for the year. For example, enter 99

for 1999, or 00 for 2000.

5.ýEnter two digits for the hour. For example, enter 02

for 2 PM.

6.ýEnter two digits for the minute. For example, enter

45.

7.ýEnter 1 for AM or 2 for PM.

You can also use the Options button to step through

settings that are correct. Pressing Stop at any time uses

the last valid date entered.

Printing Reports

Transmission Report Default Settings

When you send a fax from the A900, you can choose to:

xýNever print a confirmation report

xýAlways print a confirmation report

xýPrint a report if there is an error sending the fax

(default setting)

To make your selection, use the Message Confirm pull-

down box in the Fax tab of the Compaq A900 Settings

Utility. To access the A900 Settings Utility, click

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆA900 Settings Utility.

From the control panel you can print out a confirmation

report for the last fax sent.

1.ýPress Setup, then press the Menu button. The LCD

panel displays the following:

2.ýPress Start to print the report.

Transmission and Reception Logs

Logs for faxes received or sent by the A900 are stored on

the A900 and can be printed out on request or

automatically every 40 transactions.

To print a report, use the following procedure:

1.ýPress Setup.

2.ýPress the Menu button until Print Report displays in

the top line of the LCD panel.

3.ýPress the Options button to select the log you want

to print.

4.ýPress the Start button to print the report.

NOTE: The logs for the faxes sent or received on the

computer are available from within the WinFax

application.

Speed Dial List

The Speed Dial List contains all of the current speed dial

names and numbers. To access the Speed Dial List, click

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆA900 Settings Utility.

Click the Fax tab, then select the Speed Dial button.

To print a report, use the following procedure:

1.ýPress Setup.

2.ýPress the Menu button until Print Report is

displayed in the top of the display.

3.ýPress the Options button to select the Speed Dial

List.

4.ýPress Start to print the list.

Self Test

The Self Test Report prints a nozzle test pattern along

with some service information that might be asked for

during a service call.

To print a report use the following procedure:

1.ýPress Setup.

2.ýPress the Menu button until Print Report is

displayed in the top of the display.

3.ýPress the Options button to select the Self Test.

4.ýPress Start to print the self test.

Changing Print Cartridges

The system can keep track of the ink level in each of the

three cartridge types: black, color, and photo. When you

tell the system that a new cartridge has been installed,

then the ink level for that cartridge type is set back to full.

If you tell the system that you are installing an old

cartridge, the ink level for that cartridge type is not reset.

This allows exchanging the black and photo cartridge as

required while maintaining the ink level for both. You can

also use the old selection when you take a cartridge out

for cleaning. For more information, see the Cleaning

Print Cartridges section.

Changing Print Cartridges from the Computer

1.ýAccess the Compaq A900 Printer Control Program

by clicking StartÆ

ÆÆ

ÆProgramÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

A900 Printer Control

by a double click on the “Q” icon in the system

tray.

2.ýSelect the Cartridges tab.

3.ýIn the Cartridge pull-down box, select the cartridge

you want to install or change (black, color, or

photo.)

4.ýIn the Action pull-down box, select the action you

want, such as Install New or Reinstall Old.

5.ýClick the Install/Reinstall Cartridge button to start

the procedure. The cartridge carriage moves to the

load position.

6.ýLift the control panel by pulling toward you on the

edge nearest the Fax, Copy, or Scan buttons.

7.ýLift the cartridge access door.

8.ýReplace/install the selected cartridge.

9.ýClose the cartridge access door.

10.ýClose the control panel. Press firmly on the top

center of the control panel until it snaps into place.

11.ýOn the computer, click Continue.

12.ýIf new cartridges were installed, then an alignment

is required and an alignment pattern will

automatically print. Go to step 3 of Aligning Print

Cartridges from the Computer in the following

section.

13.ýIf old cartridges are installed, then the alignment

procedure is optional.

Changing Print Cartridges from the A900 Control Panel

Each time you open the A900 control panel, the LCD

panel prompts you for cartridge maintenance information.

If you have not changed the ink or photo cartridges, press

Start to clear the message. If you have changed a

cartridge, use a combination of the Options and Start

buttons to allow the A900 to recognize the changed

cartridge(s).

1.ýLift the control panel by pulling toward you on the

edge nearest the Fax, Copy, and Scan buttons.

2.ýLift the cartridge access door. The carriage

automatically centers itself.

3.ýReplace/install the selected cartridge. Install the

color cartridge in the left position. Install the black

or photo cartridge in the right position.

4.ýClose the cartridge access door and the control

panel. Press firmly on the top center of the control

panel until it snaps into place. The LCD panel

displays:

5.ýIf you did not change any cartridges, press Start. If

you changed a cartridge, press the Options button

until the correct answer displays: Left (color),

Right (black or photo) or Both. Then press Start.

6.ýIf you select Left or Both cartridges in Step 5, the

following displays on the LCD panel:

7.ýIf you installed a new color cartridge, press Start.

8.ýIf you are reinstalling the old color cartridge, press

the Options button until Old Color displays. Then

press Start. The following displays on the LCD

panel:

9.ýIf you selected Right in Step 5, then use the

Options button to select the correct response from

those displayed below. Press Start.

10.ýIf any NEW cartridges were installed, then an

alignment is required. An alignment pattern

automatically prints. Go to step 6 of Aligning Print

Cartridges from the A900 Control Panel in the

following section.

Aligning Print Cartridges

Cartridge alignment can be done from the computer using

the Compaq A900 Printer Control or from the A900

control panel.

The print cartridges should be aligned after installing a

new print cartridge or if the black portions of graphics do

not align with the color portions. The alignment pattern is

automatically printed after installing a new cartridge.

Aligning Print Cartridges from the Computer

To print the alignment pattern:

1.ýAccess the Compaq A900 Printer Control Program

by clicking StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq

A900Æ

ÆÆ

ÆA900 Printer Control

by a double click on the “Q” icon in the system

tray.

2.ýFrom the A900 Printer Control Program, click the

Cartridges tab.

3.ýClick the Align Cartridges button. The Ink

Cartridge Alignment dialog box appears on your

screen.

4.ýEnter the alignment information.

Depending on the cartridge combination you have

installed in your printer, a test page with one or more

alignment patterns similar to the ones shown below is

printed. Each pattern has a number under it.

5.ýFrom each group on the test page, locate the

number under the alignment pattern that comes

closest to forming a perfectly straight line.

For example, in sample group A above, pattern 5

comes closest to forming a straight line.

6.ýIn the dialog box, enter the number you chose as

the appropriate alignment setting for each group.

Use the Up and Down arrow keys.

7.ýAfter you have entered a number for each of the

groups, click OK.

Aligning Print Cartridges from the A900 Control Panel

To print the alignment pattern:

1.ýPress Setup.

2.ýPress the Menu button until the following display

appears on the LCD panel:

3.ýPress the Options button until the following

displays:

4.ýPress Start.

The Cartridge Alignment page prints.

5.ýEnter the Cartridge Alignment information.

Depending on the cartridge combination you have

installed in your printer, a test page with one or

more alignment patterns similar to the ones shown

below is printed. Each pattern has a number under

it.

6.ýFrom each group on the test page, locate the

number under the alignment pattern that comes

closest to forming a perfectly straight line.

For example, in sample group A above, pattern 5

comes closest to forming a straight line.

7.ýFor the “A” alignment pattern, enter the 2-digit

number on the keypad using a leading 0 if

necessary. In this example, press the 0 and 5

buttons. The LCD panel displays the following:

8.ýPress the Options button to save the entered value,

then go to the B entry display. Enter the B, 2-digit

value. Repeat for C and D patterns, if the black

cartridge is installed.

9.ýPress the Options button or the Start button to

complete the operation.

Cleaning Print Cartridges

There are approximately 200 nozzles on each of the

cartridges. Depending on the cartridge type, the nozzles

are all one color (black) or split into 3 groups of different

colors (color or photo).

Cleaning the ink jet nozzles on the print cartridges

improves the print quality.

There are several situations that can result in some of the

nozzles not working properly.

xýIf the cartridge is new, it may take a couple of

cleaning cycles to get all of the nozzles working.

xýIf the printer has not been used for an extended

period of time, the cartridges may not function

properly.

xýA build up of ink on the bottom of the cartridge

may affect the cartridge performance.

xýIf the cartridge is running out of ink, the cartridge

will not function properly. In this case, cleaning

the cartridge will not help the nozzles to fire. You

must replace the ink cartridge.

There are two methods to clean the ink cartridges:

xýClean and nozzle test, which can be done from the

control panel or the computer application

xýWiping the print cartridge nozzles

Printing the Cartridge Clean and Nozzle Test

from the Computer

1.ýAccess the Compaq A900 Printer Control Program

by clicking StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

A900 Printer Control

by a double click on the “Q” icon in the system

tray.

2.ýClick the Cartridge tab, then on the Clean Print

Nozzles button. The cleaning pattern prints.

Printing the Cartridge Clean and Nozzle Test

from the Control Panel

1.ýPress Setup.

2.ýPress the Menu button until the following display

appears on the LCD panel:

3.ýPress Start.

Checking the Clean Nozzle Printout

1.ýExamine the test pattern.

The example below shows a test pattern of all nozzles

functioning correctly. The first pattern printed in each

group is from the black (or photo) cartridge. The

second one is from the color cartridge.

2.ýCompare the diagonal line above the printed bars

to the diagonal line below the printed bars.

Look for a break in the diagonal lines. A broken line

indicates clogged nozzles.

If the bottom line has fewer breaks, or better print

quality than the top line, run the test two more times. If

the print quality is satisfactory after running the test

three times, the print nozzles are clean. You do not

need to complete the remaining steps.

If the print quality of both lines is not satisfactory after

running the test three times, perform the following

steps.

a.ýRemove and reinstall the print cartridge. For

more information see the Changing Print

Cartridges section.

b.ýRepeat the nozzle test.

c.ýIf the lines are still broken, wipe the print

cartridge nozzles.

Wipe the Print Nozzles

Wipe the print nozzles only if you have already cleaned

the print nozzles but the print quality is still not

satisfactory.

Wiping the print nozzles removes dried ink from the

nozzles. To wipe the print nozzles:

1.ýRemove the print cartridge from the printer.

Because you will be replacing the old cartridge, be

sure you select old as the cartridge type to ensure

that ink monitoring system stays accurate. For

instructions see the Changing Print Cartridges

section.

2.ýUse a dry tissue to gently clean the entire copper

colored area, including the nozzles and contacts.

Cleaning the print cartridges

When cleaning the color print cartridge, wipe the nozzles

in one direction so the colors do not mix.

To dissolve dried ink, hold a damp cloth against the

nozzles for about three seconds. Gently blot and wipe dry.

1.ýAllow the copper-colored area to dry.

2.ýReinstall the print cartridge and repeat the nozzle

test. Be sure that you select old when re-installing

the cartridge to maintain the current ink count.

3.ýIf the nozzle test line is still broken, remove the

cartridge. Wipe the print cartridge carrier contacts

with a tissue or soft cloth.

Installing and Using the Optional Photo Cartridge

The photo cartridge gives excellent, near photo quality

printing when used in conjunction with specialty coated

or photo papers.

When you wish to use a photo cartridge, replace the black

cartridge (right carriage position) with the photo

cartridge. Store the black cartridge in the storage

compartment located on the right rear of the A900.

To change the photo or black cartridge, use the install

cartridge procedure described in the Changing Print

Cartridges section. To ensure correct ink level records are

maintained, always select OLD when installing a used

black or used photo cartridge. Use NEW only when

installing a new cartridge. The ink level for one used ink

cartridge of each type (color, black, and photo) is tracked.

The use of a second old cartridge of the same type

disrupts ink tracking and will result in incorrect ink level

reporting and possibly lost faxes.

When you have finished using the photo cartridge,

immediately swap it with the black cartridge. Store the

photo cartridge in the storage compartment located on the

right rear of the A900.

Storing an Additional Ink Cartridge

The Compaq A900 has a convenient, dedicated area for

storing an additional cartridge. This compartment

prevents an opened cartridge from drying out when it is

not being used. For example, store your black ink

cartridge when the photo cartridge is being used.

IMPORTANT: This compartment is for storage only.

An ink cartridge stored in this location cannot be used to

print until it is installed in the ink carriage area. See the

Changing Print Cartridges section for installing ink

cartridges.

To install the ink cartridge in the storage area:

1.ýInsert the ink cartridge into the storage area.

2.ýGently push the top in.

Storing an additional ink cartridge

The reasons for replacing the photo cartridge with the

black ink cartridge are:

xýPhoto cartridges should be used for printing

pictures. Using it for normal faxing and black

printing operations will prematurely deplete the

black ink in the photo cartridge.

xýPrinting black with the photo cartridge installed

will be much slower than using the black cartridge.

Loading Different Sized Paper

The A900 supports A4, Letter, and Legal in the paper

input tray.

To load paper into the A900:

1.ýInsert the paper into the paper input tray. Make

certain that the side you want to print on is facing

you. Orient the paper so that the head of the paper

is facing down.

2.ýAlign the paper with the paper guides. Squeeze the

paper guide and move it to the right to match the

width of the paper.

For standalone copy and fax operations make sure that

you select the correct paper size. For more information on

setting the paper size, see the Setting Paper Size from the

Control Panel section in this chapter.

Setting Paper Size for Standalone Copying and Faxing

from the Computer

1.ýAccess the Compaq A900 Settings Utility. Click

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆA900 Settings

Utility.

2.ýSelect the Fax tab.

3.ýIn the Paper Size drop down box, select the paper

size loaded.

4.ýClick OK.

Setting Paper Size for Standalone Copying and Faxing

from the Control Panel

1.ýPress Setup.

2.ýPress the Menu button until the following display

appears on the LCD panel:

3.ýPress the Options button until the desired paper size

displays.

4.ýPress Stop to return to the ready state. The last

paper size displayed is the size that will be used.

Setting the Paper Size for Computer-assisted

Copying and Printing

1.ýOpen the PRINTERS folder. Click

StartÆ

ÆÆ

ÆSettingsÆ

ÆÆ

ÆPrinters.

2.ýClick with the right mouse button on Compaq A900

icon, then select Properties.

3.ýSelect the Paper tab.

4.ýSelect the size and type of paper installed.

5.ýClick OK.

Printing on envelopes

Preparing Envelopes for Printing

The following envelopes are not recommended because

they may cause jams or smears, or may damage the A900.

xýEnvelopes with windows, holes, perforations,

cutouts, and double flaps

xýEnvelopes made with special coated paper or

deeply embossed paper

xýEnvelops in which letters have been enclosed

Loading an Envelope

IMPORTANT: Before you can print on an envelope,

you must select the envelope as your paper size. Refer to

the printing documentation of your word processing

software for instructions.

1.ýRemove the paper from paper input tray.

2.ýLift the envelope positioning tab that is inset in the

right side of the paper input tray.

3.ýLoad envelopes to the right (viewed from front)

against the envelope positioning tab. The side you

will be printing on should be facing you.

Inserting an envelope

4.ýSqueeze and slide the paper guide so that it touches

envelopes.

5.ýSet up the application to print on the size of

envelope loaded. You can set up the print size from

the Properties button of the Print dialog box.

6.ýPrint the envelope(s).

When printing is complete

1.ýPut the envelope tab back into its storage position.

2.ýReplace the printer paper in paper input tray.

3.ýSqueeze and slide the paper guide so that it touches

the paper.

Using the Manual Feed

In front of the paper input tray is the manual feed. Use the

manual feed for printing on different paper than is loaded

in the paper input tray.

NOTE: If any paper is loaded in the manual feed tray

when a print job is started, that paper will be used instead

of the paper loaded in the main paper input tray.

Set up the application to print on the type of the paper in

the manual feed tray. To change the paper type:

1.ýSelect FileÆ

ÆÆ

ÆPrint

Click the Printer icon in your application.

2.ýClick the Properties button of the Print dialog box.

3.ýSelect Manual Feed.

4.ýSelect the size and type of paper installed in the

manual feed tray.

5.ýClick OK.

Control Panel Setup Button

From the Setup button on the All-In-One control panel, you can select the following features. Most of the features and many more

are available from the Compaq A900 Settings Utility in your computer.

To access Setup button features:

1.ýPress the Setup button.

2.ýPress the Menu button to cycle through Setup button features.

3.ýPress the Options button to change the settings.

Setup Button

Menu Options Description

Date/Time xýMonth

xýDate

xýYear

xýHour

xýMinute

xýAM/PM

Use these when you want to change the date and time.

Print Report xýFax Confirm

xýTransmit Log

xýReceive Log

xýSpeed Dial List

xýSelf Test

This setting allows you to print five different reports.

The Fax Confirm Report prints a report for the last fax sent.

The Transmit Log lists the faxes that were sent.

The Receive Log lists the faxes that were received.

The Speed Dial List lists the speed dial numbers and names.

The Self Test checks that the printer is functioning correctly.

Press the Start button to initiate the selected report.

Cartridge Maintenance xýPrint Align

xýPrint Clean

Use Print Align when the printed text looks jagged. Use Print Clean

when the Self Test page shows a clogged nozzle.

Press the Start button to initiate setting.

Paper Size xýLetter

xýLegal

xýA4

This feature is used only for fax printing and standalone copy

functions.

Fax Print xýLetter Quality

xýDraft Quality

Letter quality provides the best quality print. Draft quality prints faster

and uses less ink.

Ringer Volume xýOff

xýLow

xýMid

xýHigh

Use these settings to adjust the ringer volume.

Fax Receive Mode xýTel

xýAns/Fax

xýFax

xýDRPD

The Tel setting allows you to use an extension telephone and start

the fax by pressing *9* on the handset if an incoming fax is heard.

The Ans/Fax settings allow an answering machine to be attached to

your A900. When a call comes in, the fax senses the fax tones. If it

doesnt sense these tones, then the answering machine allows the

caller to leave a message. The Fax setting should be used when the

A900 is attached to a dedicated Fax telephone line. The DRPD mode

is available once a distinctive ring pattern is learned.

Setup DRPD xýLearn Pressing Start will set the A900 to learn the next ring pattern. Call

the Fax telephone number from another telephone within three

minutes. You must have the DRPD Service enabled by your telephone

company.

Fax Memory XMIT xýOn or Off When On, all faxes will be scanned into memory and then faxed.

When Off, all faxes will be faxed and scanned at the same time.

Compaq A900 Settings Utility

Changing Settings Overview

This section describes default features and settings of the

A900. When you need to make a temporary change for a

specific job, you can use the A900 control panel. When

you are finished with the current job, the A900 defaults

back to the features settings that you select in this section.

Accessing the Compaq A900 Settings Utility

To change default settings of the A900:

1.ýClick Start Æ

ÆÆ

Æ Programs Æ

ÆÆ

Æ Compaq A900 Æ

ÆÆ

Æ Pagis

ScanWorks Toolbar.

2.ýFrom the toolbar, press the A900 button.

3.ýThe All-In-One Settings screen displays. (Not

shown)

Print Settings

This section describes the Print tab.

Print Settings

Field Description Options

Printer

Control

Program

Allows you to access

the Printer Control

Program.

Click this button to access the

Printer Control Program.

Print Allows you to print

one of the Compaq

Control Forms.

Highlight the form you want to

print and select the number of

copies to print. Click Print

when you are ready to print.

Fax Settings

This section describes the different settings for fax mode.

Fax Settings

Field Description Options

System ID Station ID. This info

appears in the

header of outgoing

faxes.

By default, this is the

CSID information that

you entered in WinFax

Configuration.

System Name Your company or

personal name. This

information appears

in the header of

outgoing faxes.

By default, this is the

Name information that

you entered in WinFax

Configuration.

Receive Mode Allows you to set the

mode from Fax, Tel,

Ans/Fax, and DRPD.

For more information

on the various

modes, see the

Faxing chapter in

this guide.

Press arrow down to

select from the pull

down menu. See the

DRPD section in the

Faxing chapter before

selecting DRPD.

Dial Mode Type of phone line. Settings are Tone or

Pulse.

Print Quality Quality of incoming

fax.

Settings are Letter

Quality or Draft.

Paper Size Change size for the

paper in the input

tray.

Settings are Letter, A4,

or Legal.

Message

Confirm

Confirmation report. Settings are Off, On, or

On-Error.

Answer on

Ring

The number of rings

before the fax

answers.

Settings are 1-7.

Forced

Memory

Transmission

Outgoing faxes are

transferred to A900

memory, then faxed.

All pages are scanned

before the fax operation

begins.

Fax Settings Continued

Field Description Options

Fax From

Setup

Add names from the

Winfax Phonebook to

the Fax From section

on Control Form.

Press this button to set

up names that will

appear in the Fax From

section of the Control

Form. For more

information, see the

Control Form chapter.

Fax To Setup Add names from

your WinFax

Phonebook to the

Fax To section on

Control Form.

Press this button to set

up the names that will

appear in the Fax To

section of the Control

Form. For more

information, see the

Control Form chapter.

Purge Old

Versions

Allows you to

remove old versions

of Control Form.

Press this button to

purge old versions of

Control Form.

Speed Dial

Setup

Add names to the

speed dial menu on

the A900 control

panel.

Press this button to add

names and telephone

numbers to the speed

dial list.

Resolution Resolution of

outgoing fax.

Settings are Standard,

Fine, or Fine Photo

NOTE: Super Fine and

Super Fine Photo modes

can be set from the

A900 Control Panel if

forced memory

transmission is set to

OFF.

Contrast Darkens or lightens

copy.

Settings are Darkest,

Darker, Normal, Lighter,

or Lightest.

More Fax

Settings

Press this button to

access More Fax

Settings.

Allows you to set ringer

volume, speaker volume,

and the time and date.

Advanced Fax

Settings

Press this button to

access Advanced

Fax Settings.

Sets auto reduction,

discard sizes, redial,

options, and

miscellaneous options.

Set Defaults Changes settings to

factory default

settings.

Press this button to set

the defaults.

Fax From Setup

This section describes Fax From Setup. To access this

screen, click Fax From Setup on the Fax tab of the A900

Settings Utility. This allows you to set up names in

memory to use Control Form.

NOTE: Before you can set up Fax From entries, you first

enter fax contacts in the WinFax Phonebook. See WinFax

Phonebook Setup in the following section.

For more information on the Control Form, see the

“Control Form” chapter of this guide.

Fax From Settings

Field Description Options

Phonebook

Folders

Allows you to view the

names from different

address books.

Scroll up or down to select the

desired Phonebook.

Folder

Entries

Lists all names in the

selected Phonebook.

Scroll to select the name from

the list.

Compaq

Control

Form Fax

From

Lists the names that

are in the Fax From

section of the Compaq

Control Form.

Names can be added to or

subtracted from the selected

line.

Add Adds the highlighted

name in the address

book list to the

Compaq Control Form

Fax From list.

Press this button to add the

highlighted name from the

Folder Entries list to the

Compaq Control Form Fax

From list.

Del Deletes the name

from the Compaq

Control Form Fax

From list.

Press this button to delete the

highlighted name from the

Compaq Control Form Fax

From list.

Fax To Setup

This section describes Fax To Setup. To access this

screen, click Fax To Setup on the Fax tab of the A900

Settings Utility. This allows you to setup names in

memory to use Control Form.

NOTE: Before you can set up Fax To entries, you must

first enter fax contacts in the WinFax Phonebook. See

Winfax Phonebook Setup in the following section.

For more information on Control Form, see the “Control

Form” chapter of this guide.

Fax To Settings

Field Description Options

Phonebook

Folders

Allows you to view the

names from different

address books.

Scroll up or down to select

the desired Phonebook.

Folder

Entries

Lists all names in the

selected Phonebook .

Scroll to select the name from

the list.

Compaq

Control

Form Fax

Lists the names that

are in the Fax To

section of the Compaq

Control Form.

Names can be added to or

subtracted from the selected

line.

Add Adds the highlighted

name to the Compaq

Control Form.

Press this button to add the

highlighted name from the

Folder Entries list to the

Compaq Control Form Fax To

list.

Del Deletes the name from

the Compaq Control

Form.

Press this button to delete the

highlighted name from the

Compaq Control Form Fax To

list.

WinFax Phonebook Setup

Before you can add Phonebook entries to the Fax From

and Fax To sections of the Compaq Control Form, you

must first add entries to the WinFax Phonebook.

1.ýOpen the WinFax Message Manager by clicking

StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆWinFax Basic EditionÆ

ÆÆ

ÆWinFax

Basic Edition Messaging Manager.

2.ýFrom the Go menu, select Phonebooks. You may

alternately select the Phonebooks icon on the left

side of the Message Manager window.

3.ýTo add an entry, double click the New Recipient

line in the main window. Enter the name, fax

number, and other pertinent information for the

recipient.

4.ýClick OK to add to the Phonebook.

NOTE: The same Phonebook entries are used to fill

in both Fax From and Fax To entries on the Compaq

Control Form.

Speed Dial Setup

This section describes Speed Dial Setup. To access this

screen, click Speed Dial Setup on the Fax tab of the A900

Settings Utility. This allows you to set up names for

speed dialing from the control panel of the A900.

Speed Dial Settings

Field Description Options

Speed Dial

Entries

Allows you to view and

set up the speed dial

entries.

Highlight the name or number

in the speed dial entries list

you wish to change.

Edit Entry Allows you to add or

edit the Name and

Phone Number of the

highlighted speed dial

entries.

Type the information in the

fields after highlighting the

speed dial number. Click OK

when finished.

Advanced Fax Settings

This section describes Advanced Fax Settings. To access

this screen, click Advanced Fax Settings on the Fax tab of

the Compaq A900 Settings Utility. This allows you to

change advanced features related to faxing.

Advanced Settings

Field Description Options

Automatic

Reduction

Reduces an incoming fax

to fit on the paper in the

input tray.

Settings are Off, On with

Vertical only (reduces

vertically), On (reduces

horizontally and

vertically).

Discard Size Allows you to set the

discard size for incoming

faxes that are slightly

longer than the paper in

the A900.

Settings are 0mm 

30mm in 1mm

increments. Setting a

discard size prevents a

tiny amount of data

being printed at the top

of a second page.

Set Defaults Changes Advanced Fax

settings to factory default

settings.

Press this button to set

the defaults to factory

defaults.

Redialing

Options

Allows you to set how

many minutes to wait

before redialing and how

many times to redial

when a line is busy.

Settings are 1-7 minutes

and 0-2 times to redial.

Error

Correction

Mode (ECM)

Allows you to ensure

error-free transmission

with another fax machine

running ECM when the

line quality is poor.

Select this box to turn on

this feature.

Terminal ID

Allows the machine to

print the page number,

date, time of reception,

the CSID, and System

Name of the remote fax at

the top of a received

document.

Select this box to turn on

this feature.

More Fax Settings

To access this screen, click More Fax Settings on the Fax

tab of the A900 Settings Utility.

More Fax Settings

Field Description Options

Ring Volume Set the ring

volume.

Settings are Off, Low, Mid, or

High.

Speaker

Volume

Set the speaker

volume.

Settings are Low, Mid, Mid-

High, or High

Set Defaults Changes on

this screen to

factory default

settings.

Press this button to set the

defaults.

Log Fax

Transmissions

and Receptions

Prints out a log

every 40

transactions.

Select this box to print out a

log every 40 transactions.

A900 Time and

Date Settings

Set the time

settings for

Compaq A900.

Select Set A900 Time to PC

time or set the time using the

down arrows to select the

month, day, year, hour,

minute, and second.

Copy Settings

This section describes the different settings for copy

mode.

Copy Settings

Field Description Options

Type Changes type of copy. Settings are Black Draft,

Black Normal, Black

Photo, Color Draft, Color

Normal, and Color Best.

Contrast Darkens or lightens

copy.

Settings are Darkest,

Darker, Normal, Lighter,

and Lightest.

Scale Reduces or enlarges

copy.

Settings are 75% Lg to

Ltr, 80% Lgl to A4, 90%

A4 to Ltr, 93% Ltr to A4,

and 100% Normal.

Collate Arranges multiple

copies in 1-2-3 order.

Check this box to

activate the collate

feature.

Set Defaults Changes settings to

factory default settings.

Press this button to set

the defaults.

Scan Settings

This section describes the different settings for scan

mode.

Scan Settings

Field Description Options

Type Changes type of scan. Settings are Black Draft,

Black Normal, Black

Photo, Color Draft, Color

Normal, and Color Best.

Contrast Darkens or lightens

scan.

Settings are Darkest,

Darker, Normal, Lighter,

and Lightest.

Set Defaults Changes settings to

factory default settings.

Press this button to set

the defaults.

User

Directory

Setup

Folder to save images

scanned to User

Directory from the

control panel.

Type or press Browse to

browse to select a file

location and select the

file type (*.bmp, *.tif,

*.jpeg).

Scan To

Application

Setup

Set up the software

application names that

will appear in the

control panel Scan

menu.

Press this button to

access the Scan To

Application Setup panel.

Scan To Application Setup

This section describes how to add up to five application

names to the A900 control panel. To access this screen,

press the Scan To Application Setup button on the Scan

tab of the Compaq A900 Settings Utility.

Scan To Application Setup

Field Description Options

Pagis

ScanWorks

Application

Lists the software

applications in your

computer.

Highlight the software

application you want to

add to the Scan To menu

of your Compaq A900

control panel.

Add Adds the highlighted

name to the

Applications in Scan

Menu list.

Press this button to add

the highlighted name from

the Pagis ScanWorks

Application list.

Delete Deletes the selected

name from the A900

Control Panel Scan

To Menu.

Press this button to delete

the highlighted name in

the A900 Control Panel

Scan To Menu.

Applications

in A900 Scan

Shows the current

applications loaded

in the control panel

of the Compaq

A900.

Scroll up or down to

select from the list.

Short Name Shortened name

appears on the A900

control panel Scan

To menu.

Highlight the name in the

Applications in the A900

Scan Menu and type the

short name.

Compaq A900 Controls and Features

Control Locations and Functions

Take a moment to become familiar with the main

components of your A900.

Front view of the A900

Controls

1Control Panel Accesses the functions of the A900.

2Document Input

Tray

Supports documents for faxing,

copying, or scanning.

3Document Input

Guides

Aligns original document for faxing,

copying, or scanning.

4Paper Input Tray

Extension

Supports paper.

5Ink Cartridge

Storage

Store optional photo cartridges when

not in use. Or store the black ink

cartridge when using the photo

cartridge.

6Paper Exit Tray Holds printed pages.

7Document Exit Tray Holds original documents that have

been fed through the A900 scanner.

Control Panel

The control panel is located on the front of the A900.

Control Panel Features

1Fax Use to fax a document.

2Copy Copies a document.

3Scan Creates electronic files on your host

computer from hardcopy documents.

4Setup Provides menus to access the system setup,

cartridge maintenance, and print report

features.

5Menu Displays features for each operation.

6Options Changes the settings for that feature when

pressed after the menu button.

7Pause/Redial Adds a three-second pause when dialing or

dials the last number called.

8Stop/Clear Halts an action or clears an incorrect value.

Use the Option button to select a job to stop

when multiple jobs are running.

9Form Feed Removes paper if paper does not exit

completely after printing.

:Start/Dial Begin a selected action, such as faxing.

Press this button first for On Hook Dialing

(OHD).

;Compaq

Control Form

Prints out the Compaq Control Form or starts

a task using this form.

<Keypad Dials a number or selects a value for printing

copies.

=#/Speed Enters the # symbol when dialing. If

pressed when system is in the idle state, this

button provides access to the speed dial

menu.

Rear View

Rear View Features

1AC power cord connector

2Printer port

3Telephone (LINE) to wall jack

4Extension (EXT) Line to telephone or answering machine

Side View

A900 base indentions

The A900 has curved indentions on the left and right

side of the base. Use these indentions to grip the A900

if you must move it.

Compaq A900 Control Form

Overview

The Compaq Control Form is a paper document that

you can use to give instructions to your A900. You can

mark it with a pencil or pen, feed it into the scanner,

and the A900 software will read your instructions and

execute them. Control Form compliments the A900

Control Panel and the A900 software on your

computer.

A Control Form can be used more than once, and you

can use it to perform various operations

simultaneously. For example, if you wanted to make a

paper copy of a document and store an image of that

document on your computer, you could do both of

these operations at once on a single Control Form. You

could also reuse that form each time you want to do a

similar job.

You may want to print several copies. Keeping a supply of

printed Control Forms available will save time when you are

ready for the A900 to perform a task.

Whenever you want to do several things with a

document, you should consider using a Control Form.

For example:

xýBy checking a few boxes, you may

automatically send a fax to several recipients

with an optional hand-written note on the cover

page.

xýChecking the scan box allows you to store a

scanned image on your hard drive in a .GIF

format, enabling you to put it on your website.

xýChecking a combination of Fax, Copy, and

Scan boxes on the Compaq Control Form

allows you to perform several operations at

once.

NOTE: Refer to the sample Control Form and the

corresponding table on the following pages for more

information about specific functions of each section on

the Control Form.

Getting Started with Control Form

Control Form can display up to eight FROM entries

and sixteen TO entries in the Fax section. These

entries are tied to your WinFax Phonebook. There are

two easy steps to configure faxing with Control Form.

1.ýFirst, enter names and telephone numbers into

your WinFax Phonebook. Make sure the

WinFax Phonebook has all the entries that you

will want to have printed in the Fax FROM and

Fax TO sections of your Control Form. See the

WinFax Phonebook section of the “Common

Procedures” chapter for instructions on how to

make WinFax phonebook entries.

2.ýSince WinFax can contain more than sixteen

entries, indicate which of the entries in your

WinFax Phonebook should appear on the

Control Form. This is done in the Control Form

section on the Fax tab of the A900 Settings

Utility.

3.ýPrint a Control Form by pressing the Control

Form button and then the Start button on the

control panel.

4.ýUse a check mark to identify the operations

(fax, copy, or scan) you want to perform at the

top of the page.

5.ýCheckmark the settings for the operations.

NOTE: The default settings are identified by a

triangle. You do not need to recheck these boxes if

these are the settings you want.

6.ýWhen you have made your selections, put the

document that you want to fax, copy, or scan

behind the Control Form.

7.ýPlace the Control Form and documents face

down in the document input tray with the top of

the document facing down.

8.ýPress the Control Form button on the control

panel, and the operations will be performed.

NOTE: When sending a fax using the Control

Form, only the recipient’s name appears on their

individual cover page. Information written in the

Note section of the Control Form appears on all

recipients’ cover pages.

Control Form

Boxes and Functions

No. Box Function

1.ýFax Check to send a Fax.

2.ýCopy Check to make a Copy.

3.ýScan Check to Scan.

4.ýContrast Sets contrast lighter or darker for faxes, copies, or scans.

5.ýFax From Check to identify the Fax sender (select one only).

6.ýFax To Check to identify the Fax recipients (select one or more).

7.ýDefault Mark Identifies settings used if nothing is checked.

8.ýFax Cover Page Automatically generates a cover sheet.

9.ýFax Note If you choose YES for cover page, the note box and anything you've written in it will be copied

onto the cover page.

10.ýFax Resolution Sets the Fax Resolution.

11.ýCopy/Scan Type Sets the type of Copy or Scan to be performed.

12.ýCopy Size (Scaling) Reduces or enlarges your copies.

NOTE: This will be ignored if scan or fax options are also checked.

13.ýCopy Quantity Sets number of copies.

14.ýCopy Collate Puts pages of multiple copies in order.

15.ýScan To Directory Determines the directory to which your scanned image will be saved.

16.ýScan To File Format Determines the format in which your scanned image will be saved.

Printing

Printing Overview

This chapter provides some basic steps for printing a

document. The exact steps for printing may vary from

one software program to another. Refer to your

software application’s user manual for detailed

printing steps.

Printing a Document

To print a document:

1.ýStart a program and create a document, or open

an existing document that you want to print.

2.ýSelect Print or Print Setup from the File menu.

Make sure the Compaq A900 printer is selected

as your default printer.

NOTE: To set your printer as the default printer,

click StartÆ

ÆÆ

ÆSettingsÆ

ÆÆ

ÆPrinters. Highlight the A900

icon, right mouse click and select Set as Default.

3.ýClick Properties or the Setup button if you want

to change the settings that are appropriate for

printing that document.

4.ýSelect OK to close the Properties dialog box.

5.ýAfter making any necessary changes to print

settings, select OK to print.

Printer Settings

Most Windows software applications allow you to

make changes to the printer settings. This includes

settings that determine how a print job looks, such

as, page size, paper orientation, and margins. Settings

changed in the software application will override

settings made in the printer driver.

The printer driver includes many of the settings

mentioned above (in case your software does not

include them). It also includes all settings that

determine how your printer will operate.

Accessing the Compaq A900

Control Program Window

To access the Compaq A900 control program window:

xýClick StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900 Æ

ÆÆ

Compaq A900 Printer Control.

xýDouble-click on the “Q” icon in the bottom

right corner of the taskbar.

When the Compaq A900 Control Program window

appears, click the appropriate tab for the options you

want to display. Make the necessary changes on each

tab.

Control Program Tab Description

Option Description

Status Displays the printer status and the ink level.

Options Controls program options.

Cartridges Installs, cleans, and aligns ink cartridges.

DOS Printing Changes DOS printing settings.

About Displays information on the program version.

Using the Status Tab

The Status tab shows the current printer status.

Status Tab Description

Option Description

Ink Levels Shows how much ink remains.

Cancel Print Stops a print job.

Pause Temporarily halts a print job.

Using the Options Tab

The Options tab allows you to specify the control

program setup options.

Options Tab Description

Option Description

Run Minimized Displays the Control Program in the

taskbar when a job is printing.

Close Status at End of Job Closes the status monitor

automatically at the end of a job.

Enable Sound Effects Activates the sound effects.

Enable Buffer Mode Activates the buffer mode.

Place Control Program in

System Tray

Allows you to have quick access to

the control panel.

Disable Smart Ink Disables the ink level predictions on

the control panel.

Disable Compaq A900 DOS

Printing (Enable DOS

printing to other printers)

Disables the Compaq A900 from

printing in DOS applications and

use other printers in DOS

applications.

Using the Cartridge Tab

The Cartridge tab allows you to select cartridge

options.

Cartridges Tab Description

Option Description

Cartridge Select the type of cartridge to install or

change. (Black, Color, or Photo).

Action Select to Install New or Reinstall Old

cartridge.

Action/No Action This button changes according to what is

selected in Cartridge and Action. Press this

to begin the action.

Clean Print Nozzles Use this when there are missing portions

on the printed page.

Align Cartridges Use this after you install a new cartridge or

when the black portions of text or graphics

dont line up with the color portions.

Print Test Page Use this when you want to check the

functionality of the printer.

Supplies Use this to view the printer supplies for

your printer.

Smart Ink Use this to select how you want to view

the time remaining on the ink cartridges

and when you want the warning to be

given.

Using the DOS Printing Tab

Use the DOS Printing tab to change print settings for

printing from DOS applications. If you cannot change

the settings from within the application, use this tab for

settings. Otherwise, the settings in the DOS application

will override the DOS Printing tab settings.

DOS Printing Tab Description

Option Description

Quality Select Letter, Draft, or Presentation for

print quality.

Ink Saver Allows you to save ink by setting it on

High (saves 50%), Medium (saves 25%)

or Off.

Graphics Select the resolution for the print job.

CR Select to run in carriage return mode.

CR + LF instructs the printer to perform

a line feed (LF) after each carriage

return (CR).

Text Scale Mode Select to automatically set how many

lines per page will print on each page.

Perforation Skip Select to add a ½ top margin to the

print job.

High Speed Printing Select to print at a faster rate

Form Feed Timeout Select 1-99 seconds for the time out

period for form feed.

Char Set Allows you to select the character set

as needed.

Font Allows you to select the font as needed.

Enable Font Download Check this to use any fonts that are

downloaded from a software

application.

Continued

DOS Printing Tab, continued

Option Description

Size Select paper size from the list.

Source Select the printers manual or automatic

feeder.

Type Select the paper type that you are

using. You can select Plain Paper,

Coated Paper (for ink jet printers),

Glossy/Photo Paper, or Transparencies.

Orientation Select portrait or landscape page

orientation.

Print Fonts Prints a list of fonts you can use in DOS

applications.

Set Defaults Changes settings to original settings

that were loaded on your computer

when the driver was installed.

Using the About Tab

The About tab gives you the program name and version

number.

Preparing Envelopes for Printing

The following envelopes are not recommended

because they may cause jams or smears, or may

damage the A900:

xýEnvelopes with windows, holes, perforations,

cutouts, and double flaps

xýEnvelopes made with special coated paper or

deeply embossed paper

xýEnvelopes in which letters have been enclosed

Loading an Envelope

IMPORTANT: Before you can print on an envelope,

you must select the envelope as your paper size. Refer

to the printing documentation of your word processing

software for instructions.

To load an envelope:

1.ýRemove the paper from the paper input tray.

2.ýLift the envelope positioning tab that is inset in

the right side of the paper input tray.

3.ýLoad envelope(s) to the right (viewed from the

front) against the envelope positioning tab. The

side you will be printing on should face you.

4.ýSqueeze and slide the paper guide that it touches

the envelope(s).

Inserting an envelope

5.ýSet up the application to print on the size of the

envelope(s) loaded. Select the envelope size

from the Properties button of the Print dialog

box.

6.ýPrint the envelope(s).

When printing is complete:

7.ýPut the envelope tab back into its storage

position.

8.ýReplace the printer paper in the paper input tray.

9.ýSqueeze and slide the paper guide so that it

touches the paper.

Faxing

Faxing Overview

The Compaq A900 All-In-One offers three ways to

send a fax:

xýUsing the control panel

xýUsing the Compaq Control Form

xýUsing the computer

Until you are ready to send or receive a fax, the LCD

panel on the control panel displays READY.

Preparing Documents for Faxing

You can use the A900 to fax documents that are

printed on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

For the following types of documents, use the

Copy/Scan Sleeve:

zýEnvelopes

zýChecks

zýReceipts

zýFragile or thin documents

zýPhotographs

zýWrinkled or creased paper

zýCurled or rolled paper

zýTorn paper

zýCarbon or carbon-backed paper

zýCoated or glossy paper

zýOnion skin or thin paper

xýRemove all staples, paper clips, and similar

items before feeding the document.

xýMake sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

Loading the Documents

1.ýPlace the document(s) to be faxed face down

and top down in the document input tray.

2.ýAdjust the document guides to match the width

of the document, if necessary.

3.ýSlide the document down into the tray until the

machine grips the first sheet. The lower LCD

panel displays the message:

Sending a Fax Using the Control Panel

To send a fax using the control panel, complete the

following steps.

1.ýLoad the documents as described above.

2.ýPress the Fax button.

The following displays on the LCD panel:

3.ýEnter the fax number using the numeric keys.

Pressing the Pause/Redial button when entering a

number inserts a “P” into the number. When the

All-In-One dials, the “P” results in a three-second

delay before sending the next digit. This is useful

when you have to dial a number and wait for an

outside line. (For example, 9P5551212)

4.ýPress Start.

The All-In-One dials the entered fax number and

the document transmits.

Faxing in Quick Mode

To send a fax using the default settings simply Load the

documents, enter the fax number and press the Fax button.

Advanced Faxing Features

In addition to the telephone number, you can adjust the fax resolution and contrast. Use the Menu and Options buttons

located on the left and right side of the LCD panel.

To access the advanced faxing features:

1.ýLoad the documents printed side facing down in the document input tray.

2.ýPress the Fax button.

3.ýEnter the fax number using the numeric keypad.

4.ýPress the Menu button to cycle through the advanced fax features. (See the table below.)

5.ýPress the Options button to change the settings.

6.ýPress Start to fax.

Advanced Fax Features

MENU OPTIONS Description

Fax Resolution xýStandard Use when the originals are black text or line art. This mode provides the

fastest fax speed, but resolution is 203 x 98 dpi.

xýFine Use when the originals are black text or line art. Slower than Standard, but

resolution is 203 x 196 dpi.

xýFine Photo Use when the originals are photos or have color content. Slower than Fine,

but resolution is 203 x 196 dpi and gray level imaging is used.

xýSuper Fine* Use when the originals are small black text or line art. Slower than Fine

Photo, but resolution is 300 x 300 dpi.

xýSuper Fine Photo* Use when the originals are photos or have color content. Slower than Super

Fine, but resolution is 300 x 300 dpi and gray level imaging is used.

Fax Contrast xýDark to Light Adjust this when your originals are too light or too dark.

* If the default settings have been set for FAX MEMORY XMIT to be ON, then the SUPER FINE and SUPER FINE PHOTO settings

are not available.

Speed Dialing

Up to 70 speed dial numbers are set up on the host

computer using the Compaq A900 Settings Utility as

described in the Speed Dial Setup section. Once the

speed dial numbers are set up and downloaded to the

Compaq A900, you are ready to begin faxing with the

Speed Dial.

1.ýLoad the documents printed side facing down in

the document input tray.

2.ýPress #/Speed Dial.

3.ýPress the Options button to select the speed dial

destination or enter the speed dial number

associated with the name desired.

NOTE: When you select the speed dial number,

the name associated with the speed dial number

displays in the lower LCD panel.

4.ýPress Start to fax.

To obtain a speed dial report, see the Printing Reports

section.

Redial

Pressing the Redial button dials the number that was

last entered. You can also modify the number using the

Clear button and the numeric keypad.

If the last number dialed was a SPEED DIAL number,

then pressing the Redial button displays the number for

that speed dial. This may be more convenient than

printing out the speed dial list or going into the Compaq

A900 Settings Utility to verify a speed dial number.

On Hook Dialing (OHD)

This feature provides the ability to dial a number,

respond to an automated answering system and then

receive or send a fax.

Because the All-In-One does not have a microphone,

you can only listen.

For OHD, complete the following procedure:

1.ýWhen the LCD panel displays Ready, place

documents face down on the document input

tray.

2.ýPress Start/Dial button to simulate lifting the

handset.

3.ýDial the number just as you would on a standard

telephone.

Make sure to dial the number carefully. If you make a

mistake, press the STOP button and start over.

4.ýWhen the called station answers, you can listen

to the answering message.

A volume control feature is available when you

press the Menu button. To change the volume, press

the Menu button until this display appears:

Then use the Options button to select the desired

volume.

5.ýPress Start when you hear the fax tones. The fax

begins.

Confirming Transmission

When the last page of your document has been sent

successfully, the machine beeps and returns to the

Ready state. If something goes wrong during the fax

transmission, an error message appears on the LCD

panel.

Use the Compaq A900 Settings Utility to print a

confirmation report each time faxing is complete or

when there is an error. See the Compaq A900 Settings

Utility section.

Automatic Redial

When you send a fax, if the number you have dialed is

busy or there is no answer, the A900 hangs up, waits

for a specified interval, and redials the number. When

this occurs, the LCD panel shows the retry count and

the number of minutes left before the next retry. If

after a specified number of retry attempts (retry count)

the All-In-One fails to connect, the machine returns to

the Ready state.

Set the retry interval and count from the Compaq A900

Settings Utility.

Receiving a Fax

The All-In-One has four receiving modes

xýIn FAX mode, the All-In-One answers an

incoming call and immediately goes into

receive mode.

xýIn ANS/FAX mode, the answering machine

answers the incoming call and the caller can

leave a message on the answering machine. If

the All-In-One senses a fax tone on the line, the

call automatically switches over to the All-In-

One. To use the ANS/FAX, you have to attach

an answering machine to the EXT socket on the

All-In-One. You also need to set the machine to

answer after one ring.

xýIn TEL mode, automatic fax reception is turned

OFF. You can receive a fax by picking up the

handset and pressing *9* (star-nine-star) or

press the Start button twice on the control

panel.

xýIn DRPD (Distinctive Ring Pattern Detection)

mode, the All-In-One will answer a call on the

line that has a specific ring pattern. It then

immediately goes into receive mode, waiting

for the fax to be sent. Use the DRPD setup to

teach the All-In-One the ring pattern it should

respond to. DRPD service must be obtained

from your local telephone company.

The current receive mode is displayed in the top right

corner of the LCD panel when the A900 is in Ready

mode.

You can change the RECEIVE MODE either on the

computer using the A900 Settings Utility or from the

SETUP, FAX RECEIVE MODE menu on the A900

control panel. See the Compaq A900 Settings section.

While you are printing from the computer to the All-In-One, an

incoming fax will be received into memory. The memory can

store up to 30 pages. However, other tasks, such as copying

or sending a fax, may temporarily reduce the amount of

memory available.

Receiving Automatically in FAX Mode

1.ýPress Setup then the Menu button to access the

FAX RECEIVE MODE. Press the Options

button until the FAX setting displays.

2.ýWhen you receive a call, the All-In-One

answers the call on the second ring and receives

a fax automatically. You can change the number

of rings from the Compaq A900 Settings Utility.

The fax mode is recommended when you have a dedicated

telephone line for your Compaq A900.

Receiving Manually in TEL Mode Using an Extension

Telephone

This feature works best when you are using an

extension telephone connected to the EXT jack on the

A900. You can receive a fax from someone you are

talking to on the extension telephone without having to

go to the control panel.

1.ýPress Setup then the Menu button to access the

FAX RECEIVE MODE feature. Press the

Options button until the TEL setting displays.

2.ýIf you receive a call on the extension telephone

and hear fax tones, press the Start button twice

on the control panel or press the buttons *9*

(star-nine-star) on the extension telephone.

When using the extension telephone, press these

buttons slowly in sequence. If you still hear the

fax tone and do not hear the sound indicating

data transfer from the remote machine, try

pressing *9* once.

3.ýThe machine receives the document. Replace

the handset on the extension telephone.

NOTE: You cannot send a fax in this mode.

Receiving Automatically in ANS/FAX Mode

To use this mode, you must attach an answering

machine to the EXT socket on the All-In-One

1.ýPress Setup then the Menu button to access the

FAX RECEIVE MODE feature. Press the

Options button until the ANS/FAX setting

displays.

2.ýWhen you get a call, the answering machine

answers it. If the caller leaves a message, the

answering machine stores the message

normally. If the All-In-One hears a fax tone on

the line, the receive fax mode is activated.

If you have set the All-In-One to ANS/FAX mode and your

answering machine is turned off, or no answering machine is

connected to the All-In-One, the All-In-One will automatically

attempt to receive a fax after 6 rings.

If your answering machine has a user-selectable ring

counter, set it to answer incoming calls within 1 ring.

Receiving Automatically in DRPD Mode

‘Distinctive ring’ is a telephone company service that

enables a user to use a single telephone line to answer

several different telephone numbers. The particular

numbers that someone calls is identified by a

distinctive ringing pattern consisting of various

combinations of long and short ringing sounds.

Use the following steps on the Compaq A900 control

panel to teach the All-In-One the ring pattern that it

should answer:

1.ýPress Setup.

2.ýPress the Menu button until you see this display:

3.ýPress Start.

4.ýCall the telephone number that you want the

distinctive ring pattern to recognize.

NOTE: You have 3 minutes to call the A900 to

learn the distinctive ring. If three minutes have

passed, follow these steps again.

5.ýThe All-In-One will learn the distinctive ring

pattern.

6.ýPress Setup then the Menu button to access the

FAX RECEIVE MODE feature. Press the

Options button to select DRPD mode.

7.ýPress Start.

NOTE: DRPD mode is not available in the FAX

RECEIVE MODE menu until a ring pattern has

been successfully learned.

8.ýWhen the distinctive ring pattern is detected, the

All-In-One answers the call on the second ring

and receives a fax automatically. All other ring

patterns will be ignored.

Sending Faxes from the Computer

Your Compaq A900 comes with the ability to send

faxes through your computer. Before you send faxes,

set up and connect your Compaq A900. This section

contains basic information about sending faxes with

your computer. Prior to faxing from the computer you

must have completed:

xýThe “Getting Started” chapter of the user guide

xýThe Compaq A900 software installation (including

Configuring WinFax Basic)

xýOptionally, you may enter names and telephone

numbers into the WinFax address book. See the

WinFax Phonebook section for instructions.

Sending a Fax

1.ýDouble click on the Pagis Inbox icon on the

Windows desktop.

Click StartÆ

ÆÆ

ÆPrograms Æ

ÆÆ

ÆPagis ScanWorks Æ

ÆÆ

Pagis Toolbar.

2.ýPlace the document(s) to be faxed face down

and top down in the document input tray.

3.ýClick Fax on the Pagis ScanWorks toolbar, or

the Fax machine icon on the Pagis Inbox

toolbar.

4.ýMake sure Fax To is set to WinFax. If not, click

Fax Printer and select WinFax.

5.ýClick Properties to set enhancement options.

6.ýClick Fax. The All-In-One then scans the

document.

7.ýSelect Send Fax once the scan is complete. The

WinFax Basic Send screen displays.

8.ýSelect a name from the phone book listing or

enter a name, fax number and subject. Follow

the instructions on the screens to send the fax.

You can set up WinFax Basic Edition to receive faxes

automatically on the computer using the A900 modem. This is

not recommended since you cannot perform other tasks, such

as copying, scanning, or printing, with the A900 when WinFax

is set up in receive mode. If you want to set up WinFax to

automatically receive faxes on the computer, be sure to set

WinFax to use the computer modem. See Appendix A for more

details.

Using WinFax Basic for Faxing

You may also use WinFax Basic to fax from the

computer. Consult the online WinFax Basic Help

within the WinFax program for instructions.

Using the Compaq Control Form to Fax

You can use the Compaq Control Form to fax

documents. The Compaq Control Form must be set up

in the computer before printing a copy of Compaq

Control Form. See the Compaq A900 Settings Utility

section for instructions.

Faxing with the Compaq Control Form

1.ýPress the Control Form button and then press the

Start button. A copy of the Control Form prints.

Default settings are identified with a triangle

next to the setting box.

2.ýAfter printing the Compaq Control Form, check

the Fax box at the top of the page and the

desired settings in the Contrast and Fax Settings

areas.

3.ýCheck the name of the person who is sending

the Fax From section.

4.ýCheck the names of the people who are

receiving the fax in the Fax To section.

5.ýWrite your message, within the box, in the Note

section.

6.ýWhen you are finished, put the documents that

you want to fax behind the Compaq Control

Form. Place the documents printed side face

down and top down in the document input tray.

7.ýPress the Control Form button on the control

panel. The fax begins.

Copying

Copying Overview

The Compaq A900 All-In-One offers three ways to

make copies. You can make copies:

xýUsing the control panel

xýUsing the Compaq Control Form

xýUsing the computer

Until a task is selected, the LCD panel displays

READY.

Loading the Documents

You can use the A900 to copy documents that are

printed on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

For the following types of documents, use the

Copy/Scan Sleeve:

zýEnvelopes

zýChecks

zýReceipts

zýFragile or thin documents

zýPhotographs

zýWrinkled or creased paper

zýCurled or rolled paper

zýTorn paper

zýCarbon or carbon-backed paper

zýCoated or glossy paper

zýOnion skin or thin paper

xýRemove all staples, paper clips, and similar

items before feeding the document.

xýMake sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

1.ýPlace the document(s) to be copied face down

and top down in the document input tray.

2.ýAdjust document guides to match the width of

the document, if necessary.

Loading the Document Using the Copy/Scan Sleeve

To protect irregular-sized or delicate documents or

photos that were mentioned above, use the copy/scan

sleeve when making copies.

1.ýPosition the document or photograph in the

upper left corner of the sleeve.

2.ýPlace the copy/scan sleeve face down and top

down in the document input tray.

Copying

1.ýSlide document down into the tray until the

machine grips the first sheet. The lower LCD

panel displays the message:

2.ýPress the Copy button.

3.ýUse the numeric keypad to enter the number of

copies to be made.

4.ýPress Start.

zýThe All-In-One will then make the requested

copies of all the documents in the document

input tray. Note that for some types of copies

the computer may be required.

Advanced Copy Features

In addition to the copy quantity, you can adjust the copy type, contrast, and size. This is done using the Menu and Options

keys located on the left and right side of the LCD panel. To adjust the copy type, contrast, size and collation, complete the

following procedure.

To access advanced copy features:

1.ýLoad the documents printed side facing down in the document input tray.

2.ýPress the Copy button.

3.ýEnter the number of copies you want using the numeric keypad.

4.ýPress the Menu button to cycle through advanced copy features. (See the table below.)

5.ýPress the Options button to change the copy feature settings.

6.ýPress the Start button to copy.

Advanced Copy Features

Menu Options Description

Copy Quantity 1-99 Use the numeric keypad to enter the quantity of copies you want.

Copy Type xýBlack Draft Use Black Draft when the originals are black text or line art. Black Draft is the fastest

copy setting, but the resolution is reduced.

xýBlack Normal Use Black Normal when the originals are black text or line art. Black Text is slower

than Black Draft, but the resolution is better.

xýBlack Photo1Use Black Photo when the originals are photos or have color content. Black Photo is

faster than the color settings, but it prints in grayscale.

xýColor Draft2Use Color Draft to make quick color copies.

xýColor Normal2Use Color Normal to make color copies with a better resolution than Color Draft.

xýColor Best2Use Color Best to make color copies with the best quality.

Copy Contrast xýDark to Light Adjust this when your originals are too light or too dark.

Copy Size xý100% Use this when you want the copied image the same size as the original.

xý93% Fit, Letter to A4 Use this to copy the full page, including areas outside of printable margins. This will

also reduce from Letter to A4.

xý90% A4 to Letter Use this to reduce from A4 to letter.

xý80% Legal to A4 Use this to reduce from Legal to A4.

xý75% Legal to Letter Use this to reduce from Legal to Letter.

xýCustom

(25 to 250%) Use this for a custom reduction. Use the numeric keypad to enter the size you want.

1. For multiple copies, the computer must be operational.

2. The computer must be operational for color copies.

Copying with the Computer

Using Pagis ScanWorks, you can make copies of

scanned images. These are basic steps to help you

through a copy process. For more information on

copying with Pagis ScanWorks, refer to the online

documentation for Pagis ScanWorks.

1.ýClick StartÆ

ÆÆ

ÆProgramsÆ

ÆÆ

ÆCompaq A900Æ

ÆÆ

ÆPagis

Toolbar.

2.ýPlace the document(s) to be copied face down

and top down into the document input tray.

3.ýClick Copy on the Pagis ScanWorks toolbar.

4.ýSelect the desired options on the screen.

zýClick Printer to set the paper size and type.

zýClick Properties to set enhancement options.

zýSelect Reduce/Enlarge to set the proper

scaling.

5.ýClick Copy. The All-In-One then scans the

document and sends the image to the selected

printer.

Copying with the Compaq Control Form

1.ýPress the Control Form button and press Start. A

copy of Control Form prints.

2.ýCheck the Copy box at the top of the page

3.ýThe default settings on Control Form are

indicated with a triangle. You can change these

settings by checking the desired settings in the

Copy Setting section. For example, if you want

9 copies, check the 9 box.

4.ýWhen you are finished, put the documents that

you want to copy behind the Control Form.

Place the document(s) to be copied face down

and top down into the document input tray.

5.ýPress the Control Form button on the control

panel. The copy process begins.

Scanning

Scanning Overview

All scanning activities require the host computer to be

connected and powered up.

The Compaq A900 All-In-One offers three ways to

scan a document. You can scan:

xýUsing the control panel of the A900

xýUsing the Compaq Control Form

xýUsing the computer

The driver supports scanning from the bundled

applications as well as all your favorite computer

applications.

Loading Documents for Scanning

You can use the A900 to scan documents that are

printed on standard letter, legal, or A4-sized paper.

Follow these guidelines to prepare your documents.

1.ýPlace the document(s) to be scanned face down

and top down in the document input tray.

2.ýAdjust the document guides to match the width

of the document, if necessary.

For the following types of documents use the

Copy/Scan sleeve:

zýEnvelopes

zýChecks

zýReceipts

xýFragile or thin documents

zýPhotographs

zýWrinkled or creased paper

zýCurled or rolled paper

zýTorn paper

zýCarbon or carbon-backed paper

zýCoated or glossy paper

zýOnion skin or thin paper

xýRemove all staples, paper clips, and similar

items before feeding the document.

xýMake sure any glue, ink, or correction fluid on

the paper is completely dry before feeding the

document.

Loading the Document Using the Copy/Scan Sleeve

To protect irregular-sized or delicate documents or

photos that were mentioned above, use the Copy/Scan

sleeve when scanning.

1.ýSlide the document or photograph in the upper

left corner of the sleeve.

2.ýWith the original document/photo facing away

from you, place the sleeve in the document

input tray.

Scanning

To send a scan, complete the following steps.

1.ýSlide document into the tray until the machine

grips the first sheet. The lower LCD panel

displays the message:

2.ýPress the Scan button.

IMPORTANT: Scan destinations must have been

previously set up from the computer. See the section

Scan Settings in the “Common Procedures” chapter for

information on setting up a scan destination.

3.ýSelect the SCAN TO destination. Use the

Options button to cycle through the available

choices.

4.ýPress Start.

The All-In-One will then contact the host computer

and scan all the documents in the document input tray

to the chosen destination.

Advanced Scanning

You can adjust the scan type and contrast. Use the Menu and Options buttons located on the left and right side of the LCD

panel to make adjustments.

To access advanced scanning features:

1.ýLoad the documents printed side facing down in the document input tray.

2.ýPress the Scan button.

3.ýSelect the Scan To destination using the Options button.

4.ýPress the Menu button to cycle through advanced scan features.

5.ýPress the Options button to change the scan feature settings.

6.ýPress the Start button to scan.

Advanced Scan Features

Menu Options Description

Scan Type xýBlack Draft Use when the originals are black text or line art. This is the fastest scan,

but the resolution is reduced.

xýBlack Normal Use when the originals are black text or line art. This is slower than

Black Draft, but the resolution is better.

xýBlack Photo Use when the originals are photos or have color content. Black Photo is

slower than Black Normal but it captures grayscale information.

xýColor Draft Use when the originals are color photos. This is the fastest color scan,

but the resolution is reduced.

xýColor Normal Use when you want a better quality color scan. This is slower than Color

Draft.

xýColor Best Use when you want the best quality color scan. This is slower than Color

Normal and the slowest scan possible. The resolution is the best.

Scan Contrast xýDark to Light Adjust this when your originals are too light or too dark.

Scanning with the Computer

Using Pagis ScanWorks, you can scan documents and

photos. These are basic steps to help you through a

scan process. For more information on scanning with

Pagis ScanWorks, refer to the online user’s manual.

1.ýClick Start Æ

ÆÆ

Æ Programs Æ

ÆÆ

Æ Compaq A900 Æ

ÆÆ

Pagis Toolbar.

2.ýPlace the document(s) to be scanned face down

and top down in the document input tray.

3.ýClick Scan on the Pagis ScanWorks toolbar.

4.ýSelect the desired options on the screen.

zýSelect the page type that most closely

resembles your document.

zýClick Properties to set enhancement options.

zýSelect the Scan To selection to set where the

image will be sent to when it is scanned.

5.ýClick Scan. The All-In-One then scans the

document and sends the image to the selected

application.

Scanning with the Compaq Control Form

1.ýPress the Control Form button and then press the

Start button. A copy of Compaq Control Form

prints.

2.ýCheck the Scan box at the top of the page.

3.ýThe default settings on the Control Form are

indicated with a triangle. You can change these

settings by checking the desired settings in the

Scan Settings section.

4.ýWhen you are finished, put the documents that

you want to scan behind the Compaq Control

Form. Place the document(s) to be scanned face

down and top down in the document input tray.

5.ýPress the Control Form button on the control

panel. The scan process begins.

6.ýThe Control Form and document are scanned

and the image is sent to the selected destination.

Maintaining Your A900

Cleaning the Document Scanner

For best quality faxes and scans, you may occasionally

need to clean some internal parts of the machine, such

as the:

xýwhite roller

xýscanning glass

If these parts are dirty, documents scanned or sent to

another fax machine will not be clear.

To clean the internal parts of the A900:

1.ýUnplug the power cord from the electrical outlet

or the rear of the machine.

2.ýOpen the control panel.

Opening the control panel

3.ýDisassemble the white roller as follows:

Both ends of the white roller have plastic bushings

that are snapped shut with small tabs on them. Pull

the bushing slightly out 1, then rotate the bushing

until it reaches the slot 2. Then pull the roller up.

Removing the white roller

4.ýWipe the roller surface with a soft cloth

dampened with water.

5.ýWipe the scanner glass surface with a soft cloth

dampened with water. Dry with a soft tissue.

Cleaning the Cartridge Carrier

If the ink cartridge is not printing from some nozzles

as indicated on the test page, the cartridge carrier

contacts may need cleaning. See the Cleaning Print

Cartridges of the “Common Procedures” chapter for

more information.

To clean the cartridge carrier contacts:

1.ýOpen the control panel and the cartridge access

door.

2.ýUnplug the power cord from the electrical outlet

or the rear of the machine.

3.ýRemove the ink cartridges.

4.ýUse a clean dry cloth or tissue to clean the print

cartridge contacts inside of the machine.

5.ýReplace the ink cartridges.

6.ýPlug in the power cord.

Replacing the Document Separator Pad

If documents continually feed more than one page at a

time through the scanner assembly, you may need to

replace the document separator pad. Visit the Compaq

website at www.compaq.com to order the separator

pad. Or call Customer Service at 1-800-OKCOMPAQ

(1-800-652-6672).

The life of the automatic document feed rubber varies with

use. You may not have to replace this pad during the life of

the A900.

Basic Troubleshooting

Preparation

Many times a problem can be easily solved by

verifying that simple things are installed and/or

connected properly. Before continuing in this section,

be sure to check:

xýThe power is on at the unit.

xýThe ink cartridges are present.

xýThe paper is installed.

xýThe cables and cable connections are secure.

Clearing Document and Paper Jams

Document Jams during Copying, Scanning or

Sending Faxes

While scanning documents with your Compaq A900,

you could experience a document jam.

If a document jam occurs, the following displays on

the LCD panel:

CAUTION: If a document jams while you are sending a fax, do

not pull the document out of the slot. Doing so could harm your

machine.

If an original document jams:

1.ýOpen the control panel.

2.ýCarefully remove the jammed document. Be

sure to remove the entire document to prevent

the jam from reoccurring.

3.ýEnsure that the document input tray is clear.

4.ýClose the control panel firmly until it clicks into

place.

5.ýRetry.

Paper Jams during Printing, Copying, or

Printing Faxes

Paper may get jammed in the printer exit.

If a paper jam occurs, the following displays on the

LCD panel:

If you experience a jam in the printer exit tray:

1.ýCarefully pull the jammed paper out the paper

exit of the A900.

2.ýClear the printer exit tray’s path and ensure that

the paper in the paper feed is aligned properly.

3.ýPress the Stop/Clear button.

The plain paper feed area can become obstructed.

If you experience a jam in the plain paper feed area:

1.ýGently pull the jammed paper out.

2.ýClear the paper tray.

3.ýReload the paper.

4.ýPress the Stop/Clear button.

If the jam occurs inside the A900:

1.ýUnplug the A900 power cord.

2.ýOpen the control panel and the cartridge

compartment cover.

3.ýCarefully remove the jammed paper.

4.ýClose the cartridge compartment cover.

5.ýClose the control panel firmly until it clicks into

place.

6.ýPlug in the power cord

Error Messages

Occasionally the A900 may display an error message

on the Control Panel’s Liquid Crystal Display (LCD)

screen. Often, the error can be easily resolved and the

current task can be completed. The following table

lists the error messages you may encounter, the most

probable cause, and a simple solution.

Troubleshooting Error Messages

Ready State Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

ADD PAPER No paper detected in the paper input tray. Load paper in the input tray.

CHANGE BLACK INK

Received faxes are stored to memory, not

printed.

Smart Ink has determined that the ink

cartridge is empty.

Replace the Black ink cartridge. Replacing

the Black ink cartridge and selecting NEW

BLACK CARTRIDGE will reset the ink

monitoring system and print any faxes in

memory. (Note that if you keep the old

cartridge installed and tell the system you

have installed new cartridges you may get

some more pages printed but you will

defeat the ink management system and

may lose incoming faxes.)

CLR DOCUMENT JAM A document jam or a very long document

was scanned.

Open cover and remove document or jam

REMOVE PAPER JAM THEN PRESS

CLEAR

Paper jam occurred in printer paper path. Clear paper jam then press CLEAR/STOP

See Clear Paper Jam instructions

MEMORY TO PRINT A copy collate or incoming fax is in

memory while the printer is busy.

A copy job will complete when a print job is

finished.

ûCOVER OPEN

CLOSE COVER"

The cartridge access door is open. Close the cover. The display will ask if any

cartridges were changed with CARTRIDGE

CHANGE.

The default is NO - press START to select

this. If cartridges were changed, see the

Changing Cartridges from the A900 Control

Panel section.

Troubleshooting Error Messages

Fax Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

ENTER FAX NUMBER TO DIAL" with beep

warning tone and return to READY state.

An attempt to send a fax without entering a

fax number.

Enter a fax number before sending a fax.

LOAD DOCUMENT" with beep warning

tone and return to READY state.

An attempt to start a fax operation before

loading the document.

Load the document to be copied before

pressing START.

RESOURCE BUSY, TRY LATER with beep

warning tone and return to prior state.

Tried to fax a document with MEMORY

XMIT OFF while another fax operation is

happening.

Wait for the current fax operation to

complete.

CLR DOCUMENT JAM A document jam or very long document

was scanned.

Open the cover and remove document or

jam.

DOCUMENT OUT, PLEASE WAIT Pressing STOP after paper is loaded. Wait for all document(s) in the document

input tray to be fed to the document exit

tray.

FAX SPEED # ?

UNDEFINED

beep warning tone and return to READY

state.

Entered a number of an unassigned speed

dial.

Enter an assigned speed dial number. Use

the A900 Settings Utility to set up speed

dial numbers.

Display MEMORY FULL! and returns to

READY state

Memory Full occurred while scanning the

first page of a document.

Wait for memory to become available, then

try again or Turn Memory XMIT off from

SETUP or A900 Settings Utility.

MEMORY FULL, TO CONTINUE, START  Memory Full occurred after the first page of

a document has been scanned into

memory.

Press START and the A900 will send

completely stored pages. Current and

remaining pages will not be sent.

Pressing STOP/CLEAR will cancel the job.

NO LINE CONNECTION, beep warning

tone and return to READY state.

Phone line disconnected while trying to

send a fax.

Check the phone line connection.

STOP PRESSED, PLEASE WAIT STOP key pressed during fax transmission. Wait for the fax job to be terminated.

CHANGE BLACK INK

MEMORY TO PRINT

Smart Ink has determined that the ink

cartridge is empty. An incoming FAX has

been saved to memory

Faxes will continue to be received to

memory (until full). Replace Black ink

cartridge to print out received faxes.

Replacing the Black ink cartridge and

selecting NEW BLACK CARTRIDGE will

reset the ink counting system. (Note that if

you keep the old cartridge installed and tell

the system you have installed new

cartridges you may get some more pages

printed but you will defeat the ink

management system and may lose

incoming faxes.)

MEMORY FULL! The memory becomes full while receiving a

fax.

A900 will print out (or save to memory) the

received pages.

Sending station should see a transmission

error and re-send the fax.

Continued

Fax Messages, Continued

SYMPTOM/MESSAGE CAUSE SOLUTION

"PC DRPD SETUP

FAILED!

A900 failed to learn the DRPD tones.

Ring pattern not detected.

System timed out waiting for ring.

Note that DRPD mode can not be selected

until a ring pattern has been successfully

learned.

Check phone line connection.

Troubleshooting Error Messages

Copy Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

LOAD DOCUMENT" with beep warning

tone and return to READY state.

Tried to start a copy operation before

loading the document.

Load document to be copied before

pressing START.

ADD PAPER with beep warning tone and

return to READY state.

Tried to start a copy operation with no

paper in the paper input tray.

Load paper in the input tray.

RESOURCE BUSY, TRY LATER with beep

warning tone and return to prior state.

Tried to copy when the scanner is in use.

Tried to copy when printer is in use.

Tried to start a computer-assisted copy

while parallel port is in use by another

task.

Verify that the computer is connected and

available.

Wait for resource to become free then try

again.

REMOVE PAPER JAM THEN PRESS

CLEAR

Paper jam occurred in paper path. Clear paper jam, then press CLEAR /STOP.

See Clearing Documents and Paper Jam

section.

DOCUMENT OUT, PLEASE WAIT STOP pressed after paper is loaded. Wait for all document(s) in the document

input tray to be fed to the document output

tray.

CLR DOCUMENT JAM A document jam or a very long document

was scanned.

Open the control panel and remove

document or jam.

PC NOT AVAILABLE displayed on the LCD

panel with a beep warning tone and return

to READY state.

Computer is not available for a copy task

that required computer assistance.

(multiple photo or color copies)

Verify that the computer is connected and

available.

Make sure the cables are connected, the

computer is on and not in sleep mode.

Retry when the computer is available.

ADD PAPER

MEMORY TO PRINT

Making copies without paper and collate

on.

Add paper and printing will continue

ADD PAPER with beep warning tone and

return to READY state.

Making copies without paper and collate

off.

Add paper before attempting to copy.

MEMORY TO PRINT Starting a copy collate or multiple copy

operation while the printer is busy.

Copy job will complete when print job is

finished.

MEMORY FULL! Collate is off and insufficient memory to

copy current sheet of document.

Job will be automatically aborted. Retry

when more memory becomes available.

MEMORY FULL, TO CONTINUE, START During a multiple copy operation, the

memory became full.

Press START to print (collated) the current

full pages scanned so far, then continue

the scanning process.

Press STOP to cancel the copy operation.

Troubleshooting Error Messages

Scan Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

SCAN TO

UNDEFINED. with beep warning tone and

return to READY state.

Trying to scan to an undefined scan

destination.

Use A900 Settings Utility to define the scan

locations.

LOAD DOCUMENT" with beep warning

tone and return to READY state.

Trying to start a scan operation before

loading the document.

Load document to be scanned before

pressing START.

RESOURCE BUSY, TRY LATER with beep

warning tone and return to prior state.

Trying a SCAN operation while the scanner

is busy.

Trying to scan while parallel port is in use

by another task

Verify that the computer is connected and

available.

Wait for resource to become free then try

again.

CLR DOCUMENT JAM A document jam or a very long document

was scanned.

Open the cover and remove document or

jam.

DOCUMENT OUT, PLEASE WAIT Pressing STOP after paper is loaded. Wait for all document(s) in the document

input tray to be fed to the document output

tray.

PC NOT AVAILABLE with beep warning

tone and return to READY state.

There is no response from computer. Verify that an IEEE 1284 cable is connected

to the computer and that the computer is

on and not in sleep mode.

Verify that the A900 software is properly

installed and running by selecting A900

Settings from the Compaq A900 program

group.

Retry.

Troubleshooting Error Messages

Control Form Messages

SYMPTOM/MESSAGE CAUSE SOLUTION

RESOURCE BUSY, TRY LATER with beep

warning tone and return to prior state.

Trying to scan Control Form sheet while the

computer is using parallel port for another

job.

Trying to print a Control form sheet while

computer is using parallel port for another

job.

Wait for current computer to printer port

activity to complete, then try again.

CLR DOCUMENT JAM A document jam or a very long document

was scanned.

Open the cover and remove document or

jam.

DOCUMENT OUT, PLEASE WAIT Pressing STOP after paper is loaded Wait for all document(s) in the document

input tray to be fed to the document output

tray.

ADD PAPER with beep warning tone and

return to READY state.

Trying to print a Control Form when no

paper is in the paper input tray.

Load paper into the paper input tray.

CHANGE BLACK INK Trying to print a Control Form but Smart Ink

has determined that the ink cartridge is

empty.

Replace Black ink cartridge. Replacing the

Black ink cartridge and selecting NEW

BLACK CARTRIDGE will reset the ink

counting system. (Note that if you keep the

old cartridge installed and tell the system

you have installed new cartridges you may

get some more pages printed but you will

defeat the ink management system and

may lose incoming faxes.)

REMOVE PAPER JAM THEN PRESS

CLEAR

Trying to print a Control Form when a

Paper jam occurred in the paper path.

Clear paper jam, then press STOP/CLEAR.

PC NOT AVAILABLE with beep warning

tone and return to READY state.

There is no response from the computer. Verify that an IEEE 1284 cable is connected

to the computer and that the computer is

on and not in sleep mode.

Verify that the A900 software is properly

installed and running by selecting A900

Settings from the Compaq A900 program

group.

Retry.

Correcting Problems

Some of the problems that you may encounter are listed in the table titled “Error Messages.” Occasionally, other problems

may arise that you could solve yourself. They are listed in the tables below along with a possible cause and possible

solution.

Fax Problems

Symptom Solution

The machine is not working. There is no

display. The buttons do not work.

xýCheck the power cord connection.

xýCheck to make sure your electrical outlet is live.

No dial tone (when START key is pressed

form READY display.)

xýEnsure that the telephone cord is connected properly.

xýPlug another telephone into the phone jack to check the socket.

The numbers stored in the SPEED DIAL

memory do not dial correctly.

xýMake sure the numbers are stored in the memory correctly. To print speed dial list

press SETUP, then press MENU button to select the PRINT REPORT feature. Press

the OPTIONS button to select the SPEED DIAL LIST. Press START to print.

The document does not feed into the

machine.

xýMake sure the document is not wrinkled or folded and is not too thick or too thin.

xýMake sure that the cover is firmly closed.

Incoming faxes are not received

automatically.

xýMake sure that the A900 FAX RECEIVE mode is not set to TEL. The current receive

mode is displayed in the upper right corner of the LCD panel.

xýMake sure the extension phone is on the hook properly.

xýCheck to see if there is paper in the paper input tray.

xýInsufficient memory to receive fax.  (See Memory To Print, Memory Full in Fax

Messages)

Faxes can not be received manually. xýPress START twice , or *9* on the EXT phone, before you hang up the handset.

The machine will not send a fax. xýMake sure the document is loaded face down.

xýCheck the machine you are sending to for problems.

Incoming faxes are incomplete or contain

blank spaces.

xýThe machine sending you the fax may be faulty.

xýA noisy phone line can cause line errors.

xýMake a copy to check your machine.

xýThe cartridge may be running out of ink. See Print Quality Problems.

Spots on incoming faxes. xýCheck the phone for line noise.

xýRun a printer self test to be sure the print head is clean. See Print Quality Problems.

You are receiving poor quality faxes. xýThe machine sending you a fax may have a dirty scan glass.

xýCheck the phone for line noise.

Stretched words on incoming faxes. xýThe machine sending you the fax had a temporary document jam.

There are vertical lines or stripes on copies

or documents you send.

xýCheck your scan glass. It may need to be cleaned. See Maintaining Your A900.

The machine dials a number, but fails to

make a connection with another fax

machine.

xýThe fax machine you are trying to reach may be turned off, out of paper, or can not

answer incoming calls.

Pages have a small strip of text printed at the

top with a large blank area below.

xýYou may have selected the wrong paper size setting. See The Loading Different Size

Paper section.

Losing characters on the bottom edge of the

page.

xýSet AUTO REDUCTION ON. This control is located in the A900 Settings Utility on the

FAX TAB

Print Quality Problems

Symptom Solution

Light or blurred characters xýThe print cartridge may be running out of ink.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

xýMake sure you are using the correct type of paper.

Smudged or dark characters xýMake sure you are using the correct type of paper.

xýThe paper should be straight and without wrinkles.

xýLet the ink dry for a moment before handling the document.

xýAdjust the Print Quality settings.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

Characters with white lines xýThe print cartridge may be running low on ink.

xýRemove and reinstall the print cartridge.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

Color print quality is poor. xýMake sure you are using the correct type of paper.

xýAdjust the Print Quality settings.

Characters are improperly formed or not

aligned correctly.

xýThe media is loaded incorrectly or is an unsupported size or type. Try feeding one

sheet at a time.

xýMake sure you do not have hard-coded spaces at the left margin in your application.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

xýThe print cartridge may need to be aligned. See Aligning Print Cartridges section.

Vertical straight lines in tables, borders and

graphs are not smooth.

xýThe print cartridge may need to be aligned. See Aligning Print Cartridges section.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

Solid black areas on transparencies contain

white streaks.

xýTry changing the fill pattern in your application software.

Printed color does not match screen color. xýThe color print cartridge has run out of one or more ink colors. Install a new color

ink cartridge.

xýThe print cartridge may need to be cleaned. See Cleaning Print Cartridges section.

Documents are printing black and white

instead of color.

xýThe print settings may be incorrect.

Printer pauses frequently during a print job xýIf your printer pauses frequently (every two or three lines) during a print job, and the

printed pages have alternating bands of light and dark print, choose Enable Buffer

Mode from the Options tab.

1.ýFrom the printer's Control Program, click the Options tab.

2.ýChoose the Enable Buffer Mode option.

Printing and Copying Problems

Symptom Solution

Printer is on, but nothing prints. xýThe scan tool may be using the parallel port. Close the scan tool application.

xýThe printer may be improperly connected to the computer. Check the cable

connections at the All-In-One and at the computer.

xýMake sure that the printer cable is IEEE 1284 compliant.

xýThe printer cable may be defective. Try another cable.

xýMake sure your application has the A900 selected as the default printer.

xýMake sure there is paper in the paper input tray.

xýMake sure that your selected port is not already being used by another device.

xýMake sure that the paper path is not blocked.

Printer seems to be printing, but no

characters are printing.

xýBe sure the tape covering the nozzle of the print cartridge has been removed.

xýThe print cartridge may be out of ink.

Unexpected characters print or characters

are missing.

xýMake sure that your application has the A900 selected as the default printer.

xýCheck the printer cable connections.

xýThe print head may need to be cleaned. See Cleaning Print Cartridges section.

Printer prints very slowly. xýYou may be using High print quality. Adjust your Print Quality settings to NORMAL

or QUICK PRINT.

xýGraphics print more slowly than text.

xýColor prints more slowly than black.

xýSpecial media prints more slowly than plain paper.

xýOpen applications affect print speed. Close other running programs if they are not

required.

The Control Panel does not respond. xýUnplug the A900 power cord, then plug it back in.

Making a local copy at 100% does not print

on a single sheet although the same size

paper is in the paper input tray.

xýThe A900 does not know the paper size that is loaded in the printer output tray.

Press Setup, use the menu key to select the Paper Size menu. Press the Options

button until the correct paper size (letter, legal, A4) is displayed.

Page does not print. xýComplicated page formats may not be printable on the printer. Too many fonts

and/or complex graphics can cause this problem. Simplify your page.

The A900 doesnt respond. xýUnplug the A900 power cord, then plug back in.

xýRestart Windows.

Paper Feeding Problems

Symptom Solution

Paper is jammed xýClear the paper jam. See section, Clearing Document And Paper Jams.

Paper sticks together xýMake sure there is not too much paper in the paper input tray.

xýMake sure you are using the correct type of paper.

xýFan the paper to allow some air between the sheets.

xýHumid conditions may cause some paper to stick together.

Paper fails to feed xýMake sure there is not too much paper in the paper input tray.

xýMake sure that the envelope guide is not in the install position.

xýRemove any obstructions from inside the printer.

Multiple sheets of paper fed xýMake sure there is not too much paper in the paper bin.

xýLoad paper of only one type, size, and weight.

xýDo not force paper down into the printer when loading.

xýIf multiple sheets have caused a paper jam, clear the paper jam.

Paper skews or buckles in the paper bin xýMake sure there is not too much paper in the paper input tray.

xýMake sure the paper guide does not push the paper and cause it to bow.

xýMake sure you are using the correct type of paper.

xýDo not force paper down into the printer when loading.

xýMake sure that the right side of the paper is aligned with the right edge of the

feeder, and the left paper guide is set against the left side of the paper.

xýMake sure that the envelope guide is not in the envelope position.

Envelopes skew or fail to feed correctly in the

paper bin.

xýMake sure that the envelope guide has been turned to the envelope load position.

xýMake sure that the paper guide is against the left side of the envelopes.

Transparencies stick together in the paper

exit.

xýUse only transparencies designed for Inkjet Printers.

xýRemove each transparency as it exits from the printer.

Scanning and Copying Problems

Symptom Solution

Can not scan a document into memory xýMake sure you load the document to be scanned into the document tray.

xýPrint out any received documents that are stored in the memory.

xýIf there are any outgoing faxes stored in the memory waiting to be sent, print out the

received documents that are stored in memory.

Scanning very slowly xýGraphics are scanned more slowly than text and color is slower than black.

Increasing resolution will slow scanning.

xýAdding more memory to the computer can dramatically improve scanning speed,

especially for higher resolution color images. If there is a lot of disk activity when

scanning is the only application running on the computer, this is a good indication

that additional memory is needed.

xýCommunication speed becomes slow in scan mode because a lot of memory is

required to analyze and reproduce the scan image. It is recommended that you set

your computers Parallel Port to ECP mode for maximum performance. Bi-directional

mode can also be used, but it will run slower than ECP mode. (Do not select EPP as

this mode is not supported by A900.). For details on how to set the mode in your

BIOS, refer to the documentation that came with your computer.

There is no document or the document is

loaded improperly. Insert the document

properly and try again, message appears on

the screen.

xýInsert the document properly and push it down until the A900 grips the document.

Scanner is busy receiving or printing data.

When the current job is completed, try

again, message appears on the screen.

xýYour scanner may be busy with a copying or faxing job. When the current job is

completed, try again.

The scanner driver is not installed or an

operation environment is not set up properly.

Reinstall the scanner driver and try again,

message appears on the screen.

xýMake sure that the application selects the Compaq A900 Scanner as the Twain

Scanner

xýReinstall the scanner driver by re-installing the A900 software.

Port is disabled. Check if the port is properly

connected, or power is on. Then restart your

computer, message appears on the screen.

xýI/O errors can occur during scanning. Check the cable and cable connections.

Port is disabled. Check if the port is properly

connected, power is on, scanner is not

busy, message appears on the screen.

xýThe printer cable may be improperly connected or the power may be turned off.

Check the cable. Make sure the power is turned on.

Vertical black line or strip over the entire

length of the scan or copy.

xýContaminated scanner lens. See the Maintaining Your A900 section for cleaning

instructions.

Control Form Problems

Symptom Solution

Demo Sample prints when CONTROL FORM

button is pressed

xýComputer is not available and system has reverted into demo mode.

xýVerify that an IEEE 1284 cable is connected to the computer and that the computer

is on and not in sleep mode.

xýVerify that the A900 software is properly installed and running by selecting A900

Settings from the Compaq A900 program group.

Regulatory and Safety Notices

Electromagnetic Interference Compliance

Notices

This equipment has been tested and found to comply

with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful

interference in a residential installation. This

equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there

is no guarantee that interference will not occur in a

particular installation. If this equipment does cause

harmful interference to radio or television reception,

which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

xýReorient or relocate the receiving antenna.

xýIncrease the separation between the equipment

and receiver.

xýConnect the equipment into an outlet on a

circuit different from that to which the receiver

is connected.

xýConsult the dealer or an experienced radio or

television technician for help.

Modifications

The FCC requires the user to be notified that any

changes or modifications made to this device that are

not expressly approved by Compaq Computer

Corporation may void the user's authority to operate

the equipment.

Cables

Connections to this device must be made with shielded

cables with metallic RFI/EMI connector hoods in order

to maintain compliance with FCC Rules and

Regulations

Declaration Of Conformity For Products

Marked With The FCC LogoUnited States Only

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received,

including interference that may cause undesired

operation.

For questions regarding your product, call 1-800- 652-

6672 (1-800-OK COMPAQ) or contact:

Compaq Computer Corporation

P. O. Box 692000, Mail Stop 530113

Houston, Texas 77269-2000

For questions regarding this FCC declaration, call

1-281-514-3333 or contact:

Compaq Computer Corporation

P. O. Box 692000, Mail Stop 510101

Houston, Texas 77269-2000

To identify this product, refer to the Part, Series, or

Model number found on the product.

Canadian Notice

This Class B digital apparatus meets all requirements

of the Canadian Interference-Causing Equipment

Regulations.

Avis Canadien

Cet appareil numérique de la classe B respecte toutes

les exigences du Règlement sur le matériel brouilleur

du Canada.

Safety

Safety is important when you are operating your unit.

Follow the guidelines in this section to enjoy your

experience.

Power Cords

If you were not provided with a power cord for your

unit, you should purchase a power cord that is

approved for use in your country.

The power cord must be rated for the product and for the

voltage and current marked on the product’s electrical

ratings label. The voltage and current rating of the cord

should be greater than the voltage and current rating

marked on the product. In addition, the diameter of the

wire must be a minimum of 0.75 mm2 /18AWG, and the

length of the cord must be between 5 feet (1.5 m) and 6

½ feet (2m). If you have questions about the type of

power cord to use, contact your Compaq authorized

service provider.

A power cord should be routed so that it is not likely to

be walked on or pinched by items placed upon it or

against it. Particular attention should be paid to the plug,

electrical outlet, and the point where the cord exits from

the product.

!WARNING: Only authorized technicians trained by Compaq

should attempt to repair this equipment. All troubleshooting

and repair procedures are detailed to allow only

subassembly/module-level repair. Because of the complexity

of the individual boards and subassemblies, no one should

attempt to make repairs at the component level or to make

modifications to any printed wiring board. Improper repairs can

create a safety hazard.

U.S. Regulations Governing the Use of Modems

This equipment complies with Part 68 of the FCC

rules. Located on the rear of the Compaq A900 All-In-

One is a label that contains, among other information,

the FCC Registration Number and Ringer Equivalence

Number (REN) for this equipment. Upon request, you

must provide this information to your telephone

company.

Ringer Equivalence Number

The REN is useful to determine the quantity of devices

you may connect to your telephone line and still have

all of those devices ring when your telephone number

is called. In most areas (but not all), the sum of the

RENs of all devices connected to one line should not

exceed five (5.0). To be certain of the number of

devices you may connect to your telephone line, as

determined by the REN, you should contact your local

telephone company to determine the maximum REN

for your calling area.

The REN for this device is 0.7B.

An FCC Compliant 6-position modular plug is

provided with this equipment. This equipment is

designed to be connected to the telephone network or

premises wiring using a compatible 6-position modular

jack which is FCC Part 68 Compliant.

If your telephone equipment causes harm to the

telephone network, the telephone company may

discontinue your service temporarily. If possible, they

will notify you in advance. But, if advance notice is

not practical, you will be notified as soon as possible.

You will also be informed of your right to file a

complaint with the FCC.

Your telephone company may make changes in its

facilities, equipment, operations, or procedures that

could affect the proper functioning of your equipment.

If they do, you will be notified in advance to give you

an opportunity to maintain uninterrupted telephone

service.

If you experience trouble with this telephone

equipment, contact your local telephone company for

information on obtaining service or repairs. The

telephone company may ask that you disconnect this

equipment from the network until the problem has

been corrected or until you are sure that the equipment

is not malfunctioning.

This equipment may not be used on coin service

provided by the telephone company. Connection to

party lines is subject to state tariffs.

For the Compaq Customer Support Center and your

nearest Compaq Authorized reseller in North America,

call 1-800-345-1518 or write:

Compaq Customer Support Center

P.O. Box 692000

Houston, Texas 77269-2000

Telephone Consumer Protection Act of 1991

The Telephone Consumer Protection Act of 1991

makes it unlawful for any person to use a computer or

other electronic device to send any message via a

telephone facsimile machine unless such message

clearly contains, in a margin at the top or bottom of

each transmitted page, or on the first page of the

transmission, the date and time it is sent and an

identification of the business, or entity, or individual

sending the message and the telephone number of the

sending machine or such business, or entity, or

individual.

Canadian Regulations Governing the Use of

Modems

NOTE: The Industry Canada label identifies certified

equipment. This certification means that the equipment

meets certain telecommunications network protective,

operational, and safety requirements. The Department

does not guarantee the equipment will operate to the

user’s satisfaction.

Before installing the equipment, users should ensure

that it is permissible to be connected to the facilities of

the local telecommunications company. The

equipment must also be installed using an acceptable

method of connection. In some cases, the company’s

inside wiring associated with a single line individual

service may be extended by means of a certified con-

nector assembly (telephone extension cord). The

customer should be aware that compliance with the

above conditions may not prevent degradation of

service in some situations.

Repairs to certified equipment should be made by an

authorized Canadian maintenance facility designated

by the supplier. Any repairs or alterations made by the

user to this equipment, or equipment malfunctions,

may give the telecommunications company cause to

request the user to disconnect the equipment.

Users should ensure for their own protection that the

electrical ground connections of the power utility,

telephone lines, and internal metallic water pipe

system, if present, are connected together. This

precaution may be particularly important in rural areas.

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NOTICE: The Ringer Equivalence Number (REN)

assigned to each terminal device provides an indication

of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on

an interface may consist of any combination of

devices, subject only to the requirement that the sum

of the Ringer Equivalence Numbers of all the devices

does not exceed 5.

The Ringer Equivalence Number (REN) for this

device is 0.7B.

For the location of the authorized Canadian

maintenance facility nearest you, call 1-800-263-5868

or contact:

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General Precautions for Compaq Products

Retain the product’s safety and operating instructions

for future reference. Follow all operating and usage

instructions. Observe all warnings on the product and

in the operating instructions.

To reduce the risk of fire, bodily injury, and damage to

the equipment, observe the following precautions.

xýDamage Requiring Service

Unplug the product from the electrical outlet

and take the product to a Compaq authorized

service provider under the following conditions:

zýThe power cord, extension cord, or plug is

damaged.

zýLiquid has been spilled or an object has fallen

into the product.

zýThe product has been exposed to water.

zýThe product has been dropped or damaged in

any way.

zýThere are noticeable signs of overheating.

zýThe product does not operate normally when

you follow the operating instructions.

xýServicing

Except as explained elsewhere in the Compaq

documentation, do not service any Compaq

product yourself. Opening or removing covers

that are marked may expose you to electric

shock. Service needed on components inside

these compartments should be done by a

Compaq authorized service provider.

xýMounting Accessories

Do not use the product on an unstable table,

cart, stand, tripod, or bracket. The product may

fall, causing serious bodily injury and serious

damage to the product. Use only with a table,

cart, stand, tripod, or bracket recommended by

the manufacturer, or sold with the product. Any

mounting of the product should follow the

manufacturer’s instructions, and should use a

mounting accessory recommended by the

manufacturer.

xýVentilation

Slots and openings in the product are provided

for ventilation and should never be blocked or

covered since these ensure reliable operation of

the product and protect it from overheating. The

openings should never be blocked by placing

the product on a bed, sofa, carpet, or other

similar flexible surface. The product should not

be placed in a built-in apparatus such as a

bookcase or rack unless the apparatus has been

specifically designed to accommodate the

product, proper ventilation is provided for the

product, and the manufacturer’s instructions

have been followed.

xýWater and Moisture

Do not use the product in a wet location.

xýGrounded (Earthed) Products

Some products are equipped with a three-wire

electrical grounding-type plug that has a third

pin for grounding. This plug only fits into a

grounded electrical outlet. This is a safety

feature. Do not defeat the safety purpose of the

grounding-type plug by trying to insert it into a

non-grounded outlet. If you cannot insert the

plug into the outlet, contact your electrician to

replace the obsolete outlet.

xýPower Sources

The product should be operated only from the

type of power source indicated on the product’s

electrical ratings label. If you have questions

about the type of power source to use, contact

your Compaq authorized service provider or

local power company. For a product that

operates from battery power or other power

sources, refer to the operating instructions

included with the product.

xýAccessibility

Be sure that the power outlet you plug the

power cord into is easily accessible and located

as close to the equipment operator as possible.

When you need to disconnect power to the

equipment, be sure to unplug the power cord

from the electrical outlet.

xýPower Cords

If you have not been provided with a power

cord for your unit or for any AC-powered

option intended for use with your unit, you

should purchase a power cord that is approved

for use in your country.

The power cord must be rated for the product and for

the voltage and current marked on the product’s

electrical ratings label. The voltage and current rating

of the cord should be greater than the voltage and

current rating marked on the product. In addition, the

diameter of the wire must be a minimum of 0.75 mm2 /

18AWG and the cord should be between 5 and 6.5 feet

(1.5 and 2 meters) long. If you have questions about

the type of power cord to use, contact your Compaq

authorized service provider.

Route the power cord so that it will not be walked on,

tripped over, or pinched by items placed upon or

against it. Pay particular attention to the plug,

electrical outlet, and the point where the cord exits the

product.

xýProtective Attachment Plug

In some countries, the product cord set may be

equipped with a wall plug having overload

protection. This is a safety feature. If the plug

needs to be replaced, be sure the Compaq

authorized service provider uses a replacement

plug specified by the manufacturer as having

the same overload protection as the original

plug.

xýExtension Cord

If an extension cord or power strip is used,

make sure that the cord or strip is rated for the

product and that the total ampere ratings of all

products plugged into the extension cord or

power strip do not exceed 80% of the extension

cord or strip ampere ratings limit.

xýOverloading

Do not overload an electrical outlet, power

strip, or convenience receptacle. The overall

system load must not exceed 80% of the branch

circuit rating. If power strips are used, the load

should not exceed 80% of the power strip input

rating.

xýCleaning

Unplug the product from the wall outlet before

cleaning. Do not use liquid cleaners or aerosol

cleaners. Use a damp cloth for cleaning.

xýHeat

The product should be placed away from

radiators, heat registers, stoves, or other pieces

of equipment (including amplifiers) that

produce heat.

xýReplacement Parts

When replacement parts are required, be sure

the service provider uses replacement parts

specified by Compaq.

xýSafety Check

Upon completion of any service or repairs to the

product, have your Compaq authorized service

provider perform safety checks to determine

that the product is in proper operating

condition.

xýOptions and Upgrades

Use only the options and upgrades

recommended by Compaq.

xýObject Entry

Never push a foreign object through an opening

in the product.

Precautions for Products with Modems,

Telecommunications, or Local Area Network

Options

In addition to the general precautions described earlier

in this chapter, be sure to observe the following

precautions when operating telecommunications and

network equipment. Failure to observe these

precautions could result in fire, bodily injury, and

damage to the equipment.

xýDo not connect or use a modem or telephone

(other than a cordless type) during a lightning

storm. There may be a remote risk of electric

shock from lightning.

xýNever connect or use a modem or telephone in a

wet location.

xýDo not plug a modem or telephone cable into

the Network Interface Card (NIC) receptacle.

xýDisconnect the modem cable before opening a

product enclosure, touching or installing

internal components, or touching an uninsulated

modem cable or jack.

xýDo not use a telephone line to report a gas leak

while you are in the vicinity of the leak.

Warranty Information

What is the warranty for my Compaq A900 All-

In-One?

Your Compaq A900 All-In-One is covered by a

Compaq One Year Limited Warranty. You are entitled

to warranty service if a hardware repair is required on

your Compaq A900 All-In-One within the warranty

period. This limited warranty is valid only within the

United States or Canada, and only within the country

in which it was purchased.

What are the terms of this limited warranty?

Compaq warrants that the printer you have purchased

from Compaq or from a Compaq authorized reseller is

free from defects in materials or workmanship under

normal use during the warranty period. The warranty

period commences on the date of purchase. Your dated

sales receipt is your proof of the date of purchase. This

warranty extends only to you, the original purchaser.

You cannot transfer the warranty to anyone who

purchases the product from you.

Compaqs Extra Mile Program features free technical support

during the one-year warranty period. Contact the Compaq

Technical Support Center 1-800-OKCOMPAQ (1-800-652-

6672). Technical support is available during the warranty

period. Technical support specialists are available to diagnose

and troubleshoot problems seven days a week, 24 hours a

day.

How do I obtain warranty service?

Call Compaq's Technical Support Center at

1-800-OK-COMPAQ, 1-800-652-6672. Compaq's

highly trained technicians will first try to resolve the

problem by phone. If your problems cannot be

resolved by phone, Compaq will ship an exchange

printer to you. Upon receipt of the exchange printer,

pack the defective printer (in the carton which

contained the exchange printer) and make it available

for pickup by a Compaq representative. If you fail to

return the defective printer within 5 business days, you

will be responsible for the full amount of the

replacement printer.

If you prefer, your printer may be mailed to Compaq to

be repaired and returned, rather than exchanged. In

either case, Compaq pays for all shipping charges.

How do I obtain online support?

Compaq offers free technical support via the Internet

at www.compaq-at-home.com web site. You may

also Email Compaq Technical Support at

Support@Compaq.com and quickly receive answers

to your Compaq A900 All-In-One questions.

What is not covered by this limited warranty?

xýProduct purchased from anyone other than

Compaq or a Compaq authorized reseller

xýProduct purchased outside the United States or

Canada

xýSoftware products except for obligations

specified in the software program license

agreement

xýRoutine cleaning, or normal cosmetic and

mechanical wear

xýDamage from misuse, abuse, or neglect

xýDamage from use outside the product’s usage

parameters

xýDamage from use of parts not manufactured or

sold by Compaq

xýDamage from modification or incorporation

into other products

xýDamage from repair or replacement of

warranted parts by other than a Compaq

authorized service provider

xýDamage to or loss of any programs or data

xýDamage resulting from an act of God

Limited Warranty Statement for the United

States and Canada

Hardware Products Covered and Duration of Warranty

This Limited Warranty applies in the United States and

Canada to Hardware Products manufactured or

distributed by Compaq Computer Corporation

(Compaq) under the Compaq brand name.

A Compaq Hardware Product is defined as Compaq

A900 All-In-One.

Contact your Compaq authorized reseller or Compaq if

you have any questions about this Limited Warranty.

Compaq’s obligations with respect to Software

distributed by Compaq under the Compaq brand name

are set forth in the applicable end-user license

agreement. Compaq has no other obligation to repair

or replace software under this limited warranty. Non-

Compaq Hardware and Software Products are

provided on an “AS IS” basis. However, non-Compaq

manufacturers, suppliers, or publishers may provide

their own warranties.

Terms of the Warranty

Compaq warrants that the Hardware Product you have

purchased from Compaq or from a Compaq authorized

reseller is free from defects in materials or

workmanship under normal use during the warranty

period. The warranty period commences on the date of

purchase. Your sales receipt, showing the date of

purchase of the Hardware Product, is your proof of the

date of purchase. This warranty extends only to you,

the original Purchaser. It is not transferable to anyone

who subsequently purchases the Hardware Product

from you. It excludes expendable parts.

During the warranty period, Compaq will, at no

additional charge, repair or replace defective parts with

new parts or, at the option of Compaq, serviceable

used parts that are equivalent or superior to new parts

in performance.

All exchanged parts and Products replaced under this

warranty will become the property of Compaq. If, after

repeated efforts, Compaq is unable to restore the

Product to good working order, you are entitled to a

refund of the purchase price.

If the Hardware Product is replaced by Compaq, and

you fail to return the defective Hardware Product

within 5 business days, you will be responsible for the

full amount of the replacement printer.

This Limited Warranty is valid only within the United

States or Canada, and within the country in which the

Hardware Product was purchased.

This Limited Warranty extends only to Products

purchased from Compaq or from a Compaq authorized

reseller.

This Limited Warranty also does not extend to any

Product that has been damaged or rendered defective

(a) as a result of accident, misuse, or abuse; (b) as a

result of an act of God; (c) by operation outside the

usage parameters stated in the Product’s User’s Guide;

(d) by the use of parts not manufactured or sold by

Compaq; (e) by modification of the Product; or (f) as a

result of service by anyone other than Compaq, a

Compaq authorized reseller, or a Compaq authorized

service provider. Compaq is not responsible for

damage to or loss of any programs or data. Contact

your local Compaq authorized service provider for

geographic restrictions, proof-of-purchase

requirements, response time commitments and other

specific on-site service requirements.

EXCEPT AS EXPRESSLY SET FORTH IN THIS

WARRANTY, COMPAQ MAKES NO OTHER

WARRANTIES, EXPRESSED OR IMPLIED,

INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE. COMPAQ EXPRESSLY

DISCLAIMS ALL WARRANTIES NOT STATED IN

THIS LIMITED WARRANTY. ANY IMPLIED

WARRANTIES THAT MAY BE IMPOSED BY

LAW ARE LIMITED TO THE TERMS OF THIS

EXPRESS LIMITED WARRANTY.

Limitation of Remedy

Compaq is not liable for any damages caused by the

Product or the failure of the Product to perform,

including any lost profits, lost savings, incidental

damages, or consequential damages. Compaq is not

liable for any claim made by a third party or made by

you for a third party.

This limitation applies whether damages are sought, or

a claim made, under this warranty or as a tort claim

(including negligence and strict product liability), a

contract claim, or any other claim. This limitation

cannot be waived or amended by any person. This

limitation of liability will be effective even if Compaq

or an authorized representative of Compaq has been

advised by you of the possibility of any such damages.

This limitation of liability, however, will not apply to

claims for personal injury.

U.S.A. State Laws

Some states do not allow limitation on how long an

implied warranty lasts. In such states, the limitations or

exclusions of this Limited Warranty may not apply to

you. Some states do not allow the exclusion or

limitation in incidental or consequential damages for

consumer products. In such states, the exclusion or

limitation of this Limited Warranty may not apply to

you. This Limited Warranty gives you specific legal

rights. You may also have other rights that may vary

from state to state. You are advised to consult

applicable state laws for a full determination of your

rights.

A-1

Appendix A

Using the A900 Extension Feature

When sharing a telephone line between the Compaq

A900 All-In-One and other equipment use the EXT

connection. If you wish to connect more than one

device, a multiple outlet adapter may be required.

To connect the A900 to an optional extension

telephone:

1.ýPlug one end of the telephone cord into the

telephone.

2.ýPlug the opposite end of the cord into the socket

marked EXT on the left side of the A900.

Connecting an extension telephone to the A900

Sharing a Telephone Line with Other Devices

Answering

machine

Answering

machine

Telephone

Wall Jack

Telephone

Wall Jack

Telephone

Wall Jack

Modem

Telephone

Wall Jack

LINE

EXT

Telephone

PC Modem

If another phone must

connected to another

ack on the same line as

the A900 then use one

that has a line busy

indicator

Compaq recommends that you do not connect an

answering machine or computer modem to another

wall jack on the same telephone line as the A900. The

fax information can be corrupted by any voice,

answering machine or modem activity that occurs

during fax reception. Equipment plugged into the EXT

connection is disconnected from the line during A900

fax activities reducing the possibility of fax corruption.

Telephones

When a telephone is connected directly (or through an

answering machine) to the EXT connection on the

A900, you can instruct the A900 to receive an

incoming fax. Press *9* (star-nine-star) if you pick up

the handset and hear a fax tone. A telephone connected

to the EXT connection will not interfere with FAX

transactions when it is off hook.

If you must have other telephones connected to the

same telephone line at other locations (not through the

EXT port) then use telephones that indicate that the

line is busy. This helps prevent the corruption of fax

data that would occur if the telephone is picked up

during fax transmissions.

A-2

Answering Machines

If the answering machine and A900 will share the

same line then, for reliable fax operation, you must use

the EXT connection on the A900.

Computer Modems (internal or external)

If you have a modem in your computer that will use

the same line as the A900, use the EXT connection on

the A900. If the computer modem has a TELEPHONE

or EXT connection to it, use this to connect any

additional equipment such as telephones or answering

machines instead of using a multiple outlet adapter.

Depending on that equipment’s design, this prevents

such equipment from interfering with computer

modem activities.

DRPD

The recommendations above for connecting additional

devices still apply if using Distinctive Ring Pattern

Detection (DRPD). The A900 will only pick up calls

made to the telephone number that has the Ring

Pattern that it has learned. DRPD setup instructions

may be found in the Receiving Automatically in DRPD

Mode section of the “Faxing” chapter.

Connecting and Configuring Equipment

Deciding how to connect and configure equipment

depends on the number of lines available and the

intended usage. The main functions are:

xýFax

xýAudio (including answering machines and voice

messaging systems)

xýInternet (includes data or bulletin board link)

If you only have a single line then only one of these

functions can be active any one time.

If you have more than one line then it may be

advantageous to dedicate a line to a specific function.

For example, with two telephone lines you can fax and

browse the Internet at the same time.

Devices and Connections

This section describes four ways to connect the A900

to a single telephone line with other equipment.

Additional equipment connected to other lines is not

shown.

Find the Diagram that shows the devices that you wish

to connect to the same telephone line.

A. A900 and Telephone (optional)

LINE

EXT

Telephone

Wall Jack

B. A900 Answering Machine and Telephone

LINE

EXT

Telephone

Wall Jack

Answering

machine

C. A900 Computer Modem (internal or external) and

Telephone

EXT

LINE

Telephone

Wall Jack PC Modem

D. A900, Computer Modem, Answering Machine and

Telephone

EXT

LINE

Telephone

Wall Jack PC Modem

Sections A, B, C, or D below describe the Fax Receive

Mode options on the A900 and the WinFax setup

necessary to get your desired functionality.

Changing A900 FAX RECEIVE MODE

Set up as described in the Control Panel Setup Button

section of the “Common Procedures” chapter.

Changing WINFAX SETUP

The A900 is set up as the active modem for WinFax

when you install the A900.

A-3

NOTE: Faxes sent from the computer using the

Compaq Control Form use the active WinFax device.

Changing the WinFax Active Connection Device

Use the following procedure to change the modem that

WinFax uses.

1.ýStart the WinFax Message Manager.

Click Start o

oPrograms o

oWinFax Basic

Editiono

oWinFax Message Manager

2.ýSelect Tools o

oSetupo

oProgram Setup.

3.ýSelect the Modems and other Fax devices icon.

4.ýClick the Properties button.

5.ýSelect the modem from the list of connection

devices. Select the Compaq A900 Fax, if you

wish to use the A900 for computer faxing.

Select the Computer Modem if you wish to use

this for computer faxing.

6.ýCheck the box to make it active. Follow any

setup instructions necessary.

7.ýClick OK.

Setting up WinFax Fax Reception

1.ýStart the WinFax Message Manager.

2.ýSelect Receive o

oAutomatic Receive to toggle

the receive mode state, a check indicates it is

enabled.

!WARNING:

Do not set WinFax for AUTOMATIC FAX RECEPTION when using

the Compaq A900 fax device as this will inhibit printing and

scanning functions to the A900

A. A900 and Telephone (optional)

LINE

EXT

Telephone

Wall Jack

A900 Fax Receive Modes

Mode Selection Description

FAX Receives faxes automatically.

TEL To receive faxes manually, press Start twice on

the A900 or press *9* on the telephone.

ANS/FAX Do not use for this configuration.

DRPD The A900 answers the previously learned ring

pattern on 2 rings

WinFax Active Connection Device Selections

Selection Description

Compaq A900 Fax Send computer faxes using the A900.

(Note:-Do not set WinFax for AUTOMATIC

FAX RECEPTION. This will inhibit printing

and scanning functions to the A900).

Computer Modem Send or receive computer faxes using a

computer modem. Your computer modem

must be connected to a different telephone

line. (Not shown)

B. A900 Answering Machine and Telephone

LINE

EXT

Telephone

Wall Jack

Answering

machine

A900 Fax Receive Mode Selections

Mode Mode Description

FAX Do not use for this configuration.

TEL To receive faxes manually, press Start twice

on the A900 or press *9* on the telephone.

ANS/FAX Receives faxes automatically. The answering

machine will answer the call and the A900 will

listen for fax tones. It will intercept the call if

fax tones are detected. Set the answering

machine to answer in 1 or less rings. The

A900 will pick up after 6 rings.

DRPD The A900 answers the learned ring pattern on

2 rings. Make sure that the Answering

Machine is set to answer after 4 or more rings

if it does not recognize DRPD patterns.

A-4

WinFax Active Connection Device Selections

Selection Description

Compaq A900 Fax Send computer faxes via A900. (Note:-Do

not set WinFax for AUTOMATIC FAX

RECEPTION, as this will inhibit printing and

scanning functions to the A900).

Computer Modem Send or receive computer faxes via a

computer modem. Your computer modem

must be connected to a different telephone

line. (Not shown)

C. A900 Computer Modem (Internal or External) and

Telephone

EXT

LINE

Telephone

Wall Jack PC Modem

A900 Fax Receive Mode Selections

Mode Selection Description

FAX Receives faxes automatically. Use if computer

modem is not set up to answer incoming calls.

TEL To receive faxes manually, press Start twice on

the A900 or press *9* on the telephone.

Use this mode if you wish to receive faxes

through the computer modem instead of the

A900.

ANS/FAX Use only if computer modem is providing

answering machine functionality. Receives faxes

automatically. The computer modem will answer

the call and the A900 will listen for fax tones. It

will intercept the call if fax tones are detected.

Set the computer Modem to answer in 1 or less

rings. The A900 will pick up after 6 rings.

DRPD The A900 answers the learned ring pattern on 2

rings. Make sure that the computer Modem is set

to answer after 4 or more rings if it does not

recognize DRPD patterns.

WinFax Active Connection Device Selections

Device Selection Description

Compaq A900

Fax

Send computer faxes via A900. (Note:-Do not

set WinFax for AUTOMATIC FAX RECEPTION.

This will inhibit printing and scanning

functions to the A900.)

Computer Modem Send or receive computer faxes through a

computer modem that is connected to the

same telephone line as the A900. This has the

advantage that printing and scanning

operations can happen concurrently with

computer modem/faxing or Internet activity.

If you wish to receive faxes through the

computer modem instead of the A900, set

WinFax for AUTOMATIC FAX RECEPTION. (You

will also need to set the A900 FAX RECEIVE

MODE to TEL so that the A900 does not

interrupt computer fax reception).

D. A900, Computer Modem, Answering Machine, and

Telephone

LINE

EXT

Telephone

Wall Jack PC Modem

Answering

machine

A900 Fax Receive Mode Selections

Mode Selection Description

FAX Do not use for this configuration.

TEL To receive faxes manually, press START twice on

the A900 or press *9* on the telephone.

Also use this mode if you wish to receive faxes

through the computer modem instead of the A900.

ANS/FAX Receives faxes automatically. The answering

machine will answer the call and the A900 will

listen for fax tones. It will intercept the call if fax

tones are detected. Set the answering machine to

answer in 1 or less rings. The A900 will pick up

after 6 rings. The computer Modem should be

disabled from answering calls.

DRPD The A900 answers the learned ring pattern on 2

rings. Make sure that the computer Modem is set

to answer after 4 or more rings if it does not

recognize DRPD patterns. Also make sure that the

answering machine is set to answer after more

rings than both the A900 and computer modem if

it does not recognize DRPD patterns.

A-5

WinFax Active Device Selections

Device Selection Description

Compaq A900

Fax

Send computer faxes via A900. (Note:-Do not set

WinFax for AUTOMATIC FAX RECEPTION, as this

will inhibit printing and scanning functions to the

A900.)

Compaq A900

Fax

Send or receive computer faxes via a computer

modem that is connected to the same telephone

line as the A900. This has the advantage that

printing and scanning operations can happen

concurrently with computer modem/faxing or

even Internet activity.

If you wish to receive faxes through the computer

modem instead of the A900 set WinFax for

AUTOMATIC FAX RECEPTION. (You will also need

to set the A900 FAX RECEIVE MODE to TEL so

that the A900 does not interrupt computer fax

reception.)

Index-1

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Index-3

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Index-5

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Index-6

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HP Compaq A900 Printer Users Guide Bpu80011

HP Compaq A900 Printer Manual bpu80011 Troubleshoot HP Compaq A900 Printer |

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