HP Color LaserJet Enterprise M652, M653 User Guide Laser Jet C05306568

User Manual: HP HP Color LaserJet Enterprise M652, M653 - User Guide

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Color LaserJet Enterprise M652, M653

User Guide

M652n
M652dn

M653dn

www.hp.com/support/colorljM652
www.hp.com/support/colorljM653

M653x

Color LaserJet Enterprise M652, M653
User Guide

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.

Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2017

Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Interface ports ...................................................................................................................................................... 4
Control-panel view (color graphical display with keypad control panel, M652 models only) ................. 5
Control-panel view (touchscreen control panel, M653 models only) ......................................................... 7
How to use the touchscreen control panel ................................................................................. 9
Printer specifications ............................................................................................................................................................. 10
Technical specifications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 12
Mobile printing solutions .................................................................................................................................. 14
Printer dimensions ............................................................................................................................................ 15
Power consumption, electrical specifications, and acoustic emissions ................................................... 17
Operating-environment range ........................................................................................................................ 17
Printer hardware setup and software installation ............................................................................................................ 18
2 Paper trays .............................................................................................................................................................................................. 19
Introduction ............................................................................................................................................................................. 20
Load Tray 1 ............................................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Tray 1 paper orientation ................................................................................................................................... 22
Use alternative letterhead mode .................................................................................................................... 24
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 24
Load Tray 2 and the 550-sheet trays ................................................................................................................................. 25
Introduction ........................................................................................................................................................ 25
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 27
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load the 2,000-sheet high-capacity input tray ................................................................................................................ 30
Introduction ........................................................................................................................................................ 30
High-capacity input tray paper orientation ................................................................................................... 32

ENWW

iii

Use alternative letterhead mode .................................................................................................................... 34
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34
Load and print envelopes ..................................................................................................................................................... 35
Introduction ........................................................................................................................................................ 35
Print envelopes .................................................................................................................................................. 35
Envelope orientation ......................................................................................................................................... 35
Load and print labels ............................................................................................................................................................. 36
Introduction ........................................................................................................................................................ 36
Manually feed labels ......................................................................................................................................... 36
Label orientation ............................................................................................................................................... 36
3 Supplies, accessories, and parts .......................................................................................................................................................... 37
Order supplies, accessories, and parts ............................................................................................................................... 38
Ordering .............................................................................................................................................................. 38
Supplies and accessories ................................................................................................................................. 38
Maintenance/long-life consumables .............................................................................................................. 39
Customer self-repair parts ............................................................................................................................... 40
Configure the HP toner-cartridge-protection supply settings ........................................................................................ 41
Introduction ........................................................................................................................................................ 41
Enable or disable the Cartridge Policy feature ............................................................................................. 41
Use the printer control panel to enable the Cartridge Policy feature .................................. 41
Use the printer control panel to disable the Cartridge Policy feature .................................. 41
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............ 42
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 43
Troubleshoot Cartridge Policy control panel error messages ............................................... 44
Enable or disable the Cartridge Protection feature ..................................................................................... 44
Use the printer control panel to enable the Cartridge Protection feature .......................... 44
Use the printer control panel to disable the Cartridge Protection feature .......................... 44
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature .... 45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 46
Troubleshoot Cartridge Protection control panel error messages ....................................... 47
Replace the toner cartridges ................................................................................................................................................ 48
Toner-cartridge information ............................................................................................................................ 48
Remove and replace the cartridges ............................................................................................................... 49
Replace the toner-collection unit ........................................................................................................................................ 52
4 Print .......................................................................................................................................................................................................... 55
Print tasks (Windows) ............................................................................................................................................................ 56
How to print (Windows) .................................................................................................................................... 56
Automatically print on both sides (Windows) ............................................................................................... 57
Manually print on both sides (Windows) ........................................................................................................ 58

ENWW

Print multiple pages per sheet (Windows) .................................................................................................... 58
Select the paper type (Windows) .................................................................................................................... 58
Additional print tasks ........................................................................................................................................ 60
Print tasks (OS X) .................................................................................................................................................................... 61
How to print (OS X) ............................................................................................................................................ 61
Automatically print on both sides (OS X) ....................................................................................................... 61
Manually print on both sides (OS X) ................................................................................................................ 61
Print multiple pages per sheet (OS X) ............................................................................................................ 62
Select the paper type (OS X) ............................................................................................................................ 62
Additional print tasks ........................................................................................................................................ 63
Store print jobs on the printer to print later or print privately ........................................................................................ 64
Introduction ........................................................................................................................................................ 64
Create a stored job (Windows) ........................................................................................................................ 64
Create a stored job (OS X) ................................................................................................................................ 66
Print a stored job ............................................................................................................................................... 66
Delete a stored job ............................................................................................................................................ 67
Information sent to printer for Job Accounting purposes ........................................................................... 67
Mobile printing ........................................................................................................................................................................ 68
Introduction ........................................................................................................................................................ 68
Wireless Direct Print and NFC Printing ........................................................................................................... 68
HP ePrint via email ............................................................................................................................................ 69
HP ePrint software ............................................................................................................................................ 70
AirPrint ................................................................................................................................................................. 71
Android embedded printing ............................................................................................................................. 71
Print from the USB port ......................................................................................................................................................... 72
Introduction ........................................................................................................................................................ 72
Enable the USB port for printing ..................................................................................................................... 72
Print USB documents ........................................................................................................................................ 73
5 Manage the printer ................................................................................................................................................................................. 75
Advanced configuration with HP Embedded Web Server (EWS) .................................................................................... 76
Introduction ........................................................................................................................................................ 76
How to access the HP Embedded Web Server (EWS) .................................................................................. 76
HP Embedded Web Server features ............................................................................................................... 77
Information tab ............................................................................................................................. 78
General tab .................................................................................................................................... 78
Print tab .......................................................................................................................................... 79
Troubleshooting tab ..................................................................................................................... 80
Security tab .................................................................................................................................... 81
HP Web Services tab .................................................................................................................... 81
Networking tab .............................................................................................................................. 81

ENWW

Other Links list ............................................................................................................................... 83
Configure IP network settings .............................................................................................................................................. 84
Printer sharing disclaimer ................................................................................................................................ 84
View or change network settings ................................................................................................................... 84
Rename the printer on a network .................................................................................................................. 85
Manually configure IPv4 TCP/IP parameters from the control panel ........................................................ 86
Manually configure IPv6 TCP/IP parameters from the control panel ........................................................ 86
Link speed and duplex settings ...................................................................................................................... 86
Printer security features ....................................................................................................................................................... 88
Introduction ........................................................................................................................................................ 88
Security statements .......................................................................................................................................... 88
IP Security ........................................................................................................................................................... 88
Assign an administrator password ................................................................................................................. 88
Encryption support: HP High Performance Secure Hard Disks .................................................................. 89
Lock the formatter ............................................................................................................................................ 90
Energy-conservation settings .............................................................................................................................................. 91
Introduction ........................................................................................................................................................ 91
Set the idle settings .......................................................................................................................................... 91
Set the sleep timer and configure the printer to use 1 watt or less of power ........................................ 91
HP Web Jetadmin ................................................................................................................................................................... 92
Software and firmware updates .......................................................................................................................................... 93
6 Solve problems ....................................................................................................................................................................................... 95
Customer support .................................................................................................................................................................. 96
Control panel help system .................................................................................................................................................... 97
Restore factory settings ........................................................................................................................................................ 98
Introduction ........................................................................................................................................................ 98
Method one: Restore factory settings from the printer control panel ...................................................... 98
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 98
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 100
Change the “Very Low” settings ................................................................................................................... 100
Order supplies ................................................................................................................................................. 100
Printer does not pick up paper or misfeeds .................................................................................................................... 101
Introduction ...................................................................................................................................................... 101
The printer does not pick up paper .............................................................................................................. 101
The printer picks up multiple sheets of paper ............................................................................................ 103
Clear paper jams .................................................................................................................................................................. 107
Introduction ...................................................................................................................................................... 107
Paper jam locations ........................................................................................................................................ 107
Auto-navigation for clearing paper jams ..................................................................................................... 108

ENWW

Experiencing frequent or recurring paper jams? ....................................................................................... 108
13.E1 output bin paper jam ........................................................................................................................... 109
13.A1 tray 1 paper jam .................................................................................................................................. 110
13.A2 tray 2 paper jam .................................................................................................................................. 112
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 116
13.A 2000-sheet tray paper jam .................................................................................................................. 121
13.B9, 13.B2, 13.FF fuser paper jam ........................................................................................................... 125
13.B2 right door paper jam ........................................................................................................................... 128
Improve print quality ........................................................................................................................................................... 129
Introduction ...................................................................................................................................................... 129
Print from a different software program .................................................................................................... 129
Check the paper-type setting for the print job ........................................................................................... 129
Check the paper type setting (Windows) ................................................................................ 129
Check the paper type setting (OS X) ........................................................................................ 129
Check toner-cartridge status ........................................................................................................................ 130
Print a cleaning page ...................................................................................................................................... 130
Visually inspect the toner cartridge ............................................................................................................. 131
Check paper and the printing environment ................................................................................................ 131
Step one: Use paper that meets HP specifications ............................................................... 131
Step two: Check the environment ............................................................................................ 131
Step three: Set the individual tray alignment ........................................................................ 132
Try a different print driver .............................................................................................................................. 132
Calibrate the printer to align the colors ....................................................................................................... 133
Image defects table ............................................................................................................................................................ 134
Solve wired network problems .......................................................................................................................................... 141
Introduction ...................................................................................................................................................... 141
Poor physical connection ............................................................................................................................... 141
The computer is using the incorrect IP address for the printer ............................................................... 141
The computer is unable to communicate with the printer ....................................................................... 142
The printer is using incorrect link and duplex settings for the network ................................................ 142
New software programs might be causing compatibility problems ...................................................... 142
The computer or workstation might be set up incorrectly ...................................................................... 142
The printer is disabled, or other network settings are incorrect ............................................................. 142
Solve wireless network problems ..................................................................................................................................... 143
Introduction ...................................................................................................................................................... 143
Wireless connectivity checklist ..................................................................................................................... 143
The printer does not print after the wireless configuration completes ................................................. 144
The printer does not print, and the computer has a third-party firewall installed .............................. 144
The wireless connection does not work after moving the wireless router or printer .......................... 144
Cannot connect more computers to the wireless printer ........................................................................ 144
The wireless printer loses communication when connected to a VPN .................................................. 145

ENWW

vii

The network does not appear in the wireless networks list .................................................................... 145
The wireless network is not functioning ..................................................................................................... 145
Reduce interference on a wireless network ............................................................................................... 145
Index ........................................................................................................................................................................................................... 147

viii

ENWW

Printer overview

●

Printer views

●

Printer specifications

●

Printer hardware setup and software installation

For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Printer views
●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view (color graphical display with keypad control panel, M652 models only)

●

Control-panel view (touchscreen control panel, M653 models only)

Printer front view
3
11

5
6

9
12

7
8
13
1

Output bin

Control panel with color graphical display and keypad (M652 models only)

Hardware integration pocket for connecting accessory and third-party devices

Easy-access USB port
Insert a USB flash drive for printing without a computer or to update the printer firmware.
NOTE:

An administrator must enable this port before use.

Right door (access to the fuser and for clearing jams)

Tray 1

On/off button

Tray 2

Model name

Front door (access to the toner cartridges)

Control panel with color touchscreen display (M653 models only)

Lower-right door (access for clearing jams)

1 x 550-sheet paper feeder, Tray 3 (included with the M653x model, optional for the other models)

Chapter 1 Printer overview

ENWW

Printer back view
1

2
3
4

ENWW

Formatter cover

Slot for a cable-type security lock

Formatter (contains the interface ports)

Left door (access to the toner-collection unit)

Power connection

Serial number and product number label

Printer views

Interface ports

1
2
3

Local area network (LAN) Ethernet 10/100/1000 network port

Hi-Speed USB 2.0 printing port

USB port for connecting external USB devices (this port might be covered)
NOTE:

For easy-access USB printing, use the USB port near the control panel.

Chapter 1 Printer overview

ENWW

Control-panel view (color graphical display with keypad control panel, M652 models
only)
Use the control panel to obtain printer and job status information and to configure the printer.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652
or www.hp.com/support/colorljM653’ Select Manuals, and then select General reference.

6
7

8
18

9
11

12
14

Reset button

Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
field, display hidden errors, and restore the default settings (including the language and keyboard
layout).

Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This icon displays only if the administrator has configured the printer to require permission for
access to features.

Applications area

Select any of the icons to open the application.
NOTE: The available applications vary by printer. The administrator can configure which applications
appear and the order in which they appear.

ENWW

Home

button

Returns to the Home screen

Printer views

Information

button

Select the information button to access several types of printer information. Select the items on the
screen for the following information:
●

Display Language: Change the language setting for the current user session.

●

Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device.

●

Wireless: View or change wireless connection settings (for the M652 model, only when an
optional wireless accessory is installed).

●

Ethernet: View or change Ethernet connection settings.

●

HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).

Help

button

Provides a list of help topics or information about a topic when using the Home screen, an app, an
option, or a feature

Back

button

Backs up one level in the menu tree or backs up one numeric entry

Up arrow

Message Center
button

Displays the Message Center

Left arrow

Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases
the value of numeric items

OK button

Right arrow

Start

Down arrow

Cancel

Clear

button

Navigates to the previous item or widget in the list, or increases the value of numeric items

Saves the selected value for an item, activates a focused button, or clears an error condition when the
condition is clearable
button

Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items
Starts the print job

button
button

Navigates to the next item or widget in the list, or decreases the value of numeric items
Pauses the printer and displays a message confirming the job cancellation, if there is an active job
Clears the entire entry in an input field
Press the Sign In button to access secured features.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.

Numeric keypad

Enters numeric values

Home-screen page
indicator

Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Use the arrow buttons to scroll between pages.

Chapter 1 Printer overview

ENWW

Control-panel view (touchscreen control panel, M653 models only)
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652
or www.hp.com/support/colorljM653’ Select Manuals, and then select General reference.
NOTE:

The features that appear on the Home screen can vary, depending on the printer configuration.

3
4

5
6
7
8
1

Reset button

Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
field, display hidden errors, and restore the default settings (including the language and keyboard
layout).

Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has configured the printer to require permission
for access to features.

ENWW

Information

Help

Current time

button

Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
●

Display Language: Change the language setting for the current user session.

●

Sleep Mode: Place the printer into sleep mode.

●

Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.

●

Wireless: View or change wireless connection settings (wireless models only).

●

Ethernet: View or change Ethernet connection settings.

●

HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).

Touch the Help button to open the embedded help system.
Displays the current time.

Printer views

Applications area

Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can configure which applications
appear and the order in which they appear.

Home-screen page
indicator

Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.

Home

Touch the Home button to return to the Home screen.

button

Chapter 1 Printer overview

ENWW

How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.

ENWW

Action

Description

Example

Touch

Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briefly touch the screen to stop the
scrolling.

Touch the Settings icon to open the Settings app.

Swipe

Touch the screen and then move your finger
horizontally to scroll the screen sideways.

Swipe until the Settings app displays.

Scroll

Touch the screen and then move your finger
vertically to scroll the screen up and down. When
scrolling through menus, briefly touch the screen
to stop the scrolling.

Scroll through the Settings app.

Printer views

Printer specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
●

Technical specifications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specifications, and acoustic emissions

●

Operating-environment range

Technical specifications
Model name

M652n

M652dn

M653dn

M653x

Product number

J7Z98A

J7Z99A

J8A04A

J8A05A

Optional

1 x 550-sheet paper feeder
with stand

Optional

3 x 550-sheet paper feeder
with stand

Optional

High-capacity input feeder
(HCI)

Optional

Automatic duplex printing

Not supported

Optional

Paper handling

Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The M652n, M652dn
and M653dn models accept
up to two optional 1 x 550sheet feeders. Tray 3 is
included with the M653x
model, which can accept one
additional 1 x 550-sheet
paper feeder.

Connectivity

10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port for
printing without a computer
and upgrading the firmware
Hardware Integration Pocket
for connecting accessory and
third-party devices
HP Internal USB Ports

Chapter 1 Printer overview

Optional

ENWW

Model name

M652n

M652dn

M653dn

M653x

Product number

J7Z98A

J7Z99A

J8A04A

J8A05A

Optional

Integrated HP and Wi-Fi Direct
functionality for printing from
mobile devices

Not available

HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity

Optional

HP Jetdirect 3000w NFC/
Wireless Accessory for printing
from mobile devices
NOTE: For use in the
Hardware Integration Pocket.
The HP Jetdirect 3000w NFC/
Wireless Accessory requires
the HP Internal USB ports
accessory. The J8030A can
also be connected via the rear
host USB port. In that case the
HIP is not used.

Memory

1 GB base memory
NOTE: The base memory is
expandable to 2 GB by adding
a DIMM memory module.

Mass storage

500 GB FIPS140 certified
hard-disk drive

Optional

Security

HP Trusted Platform Module
for encrypting all data that
passes through the printer

Optional

Control-panel display and
input

Color graphical display with
10-key keypad

Not supported

Color touchscreen control
panel
Print

Not supported

Prints 50 pages per minute
(ppm) on letter and 47 ppm
on A4-size paper
Prints 60 pages per minute
(ppm) on letter and 56 ppm
on A4-size paper

Not supported

Easy-access USB printing (no
computer required)
Store jobs in the printer
memory to print later or print
privately

ENWW

Printer specifications

Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for
this printer: www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1.

Go to 123.hp.com/LaserJet.

Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers

Operating system

Print driver (for Windows, or the installer on
the web for OS X)

Notes

Windows® XP SP3, 32-bit

The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.

Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best effort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.

Windows Vista®, 32-bit

The “HP PCL.6” printer-specific print driver is
installed for this operating system as part of
the software installation.

Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best effort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.

Windows Server 2003 SP2, 32-bit

The “HP PCL.6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best effort support for
the discontinued Server 2003 operating
system. Some features of the print driver
are not supported.

Windows 7, 32-bit and 64-bit

The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.

Windows 8, 32-bit and 64-bit

The “HP PCL 6” printer-specific print driver is
installed for this operating system as part of
the software installation.

Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1, 32-bit and 64-bit

The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.

Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.

Windows 10, 32-bit and 64-bit

The “HP PCL-6” V4 printer-specific print
driver is installed for this operating system
as part of the software installation.

Chapter 1 Printer overview

ENWW

Table 1-1 Supported operating systems and print drivers (continued)
Operating system

Print driver (for Windows, or the installer on
the web for OS X)

Notes

Windows Server 2008 SP2, 32-bit

The “HP PCL.6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.

Windows Server 2008 SP2, 64-bit

The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best effort support
for the discontinued Server 2008 operating
system.

Windows Server 2008 R2, SP 1, 64-bit

The “HP PCL 6” printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Windows Server 2012, 64-bit

The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

Windows Server 2012 R2, 64-bit

The PCL 6 printer-specific print driver is
available for download from the printersupport website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.

OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra

The HP print driver is available for download
from 123.hp.com/LaserJet. The HP installer
software for OS X is not included in the HP
Software Installer.

For OS X, download the installer from
123.hp.com/LaserJet.
1.

Go to 123.hp.com/LaserJet.

Follow the steps provided to download
the printer software.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM652 or
www.hp.com/support/colorljM653 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows

ENWW

OS X

●

CD-ROM drive, DVD drive, or an Internet connection

●

Internet connection

●

Dedicated USB 1.1 or 2.0 connection or a network connection

●

1 GB of available hard-disk space

●

400 MB of available hard-disk space

●

1 GB RAM (32-bit) or 2 GB RAM (64-bit)

Printer specifications

Mobile printing solutions
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi Direct (wireless models only)

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)

●

HP ePrint app (Available for Android, iOS, and Blackberry)

●

HP All-in-One Remote app for iOS and Android devices

●

HP ePrint software

●

Google Cloud Print

●

AirPrint

●

Android Printing

Chapter 1 Printer overview

ENWW

Printer dimensions
Table 1-3 Dimensions for the n and dn models
Printer fully closed

Printer fully opened

M652n and M652dn models: 482 mm (19 in)

M653dn models: 510 mm (20 in)

Depth

458 mm (18 in)

770 mm (30.3 in)

Width

510 mm (20 in)

963 mm (37.9 in)

Weight

26.8 kg (59 lb)

Height

Table 1-4 Dimensions for the x model
Printer fully closed

Printer fully opened

Height

510 mm (16.3 in)

510 mm (19.2 in)

Depth

458 mm (18 in)

770 mm (30.3 in)

Width

510 mm (20 in)

963 mm (37.9 in)

Weight

33.1 kg (72.9 lb)

Table 1-5 Dimensions for the 1 x 550-sheet paper feeder
Height

130 mm (5.1 in)

Depth

Tray closed: 458 mm (18 in)
Tray opened: 770 mm (30.3 in)

Width

Door closed: 510 mm (20.7 in)
Door opened: 510 mm (20.7 in)

Weight

6.3 kg (13.8 lb)

Table 1-6 Dimensions for the printer with one 1 x 550-sheet paper feeder
Printer fully closed

Printer fully opened

M652n and M652dn models: 612 mm (14 in)

M653dn models: 640 mm (25.1 in)

M653x models: 770 mm (30.3 in)

Depth

458 mm (18 in)

770 mm (30.3 in)

Width

510 mm (20.7 in)

963 mm (37.9 in)

Weight

33.1 kg (72.9 lb)

Height

ENWW

Printer specifications

Table 1-7 Dimensions for the 1 x 550-sheet paper feeder with stand
Height

450 mm (17.7 in)

Depth

Tray closed: 657 mm (25.8 in)
Tray opened: 948 mm (37.3 in)

Width

Door closed: 657 mm (25.8 in)
Door opened: 992 mm (39 in)

Weight

18.6 kg (41 lb)

Table 1-8 Dimensions for the printer and the 1 x 550-sheet paper feeder with stand
Printer and accessories fully closed

Printer and accessories fully opened

M652n and M652dn models: 932 mm (36.6 in)

M653dn models: 960 mm (37.7 in)

Depth

657 mm (25.8 in)

948 mm (37.3 in)

Width

657 mm (25.8 in)

992 mm (39 in)

Weight

45.4 kg (100 lb)

Height

Table 1-9 Dimensions for the 3 x 550-sheet paper feeder with stand
Height

450 mm (17.7 in)

Depth

Tray closed: 657 mm (25.8 in)
Tray open: 984 mm (37.3 in)

Width

Door closed: 657 mm (25.8 in)
Door open: 992 mm (39 in)

Weight

22.7 kg (50 lb)

Table 1-10 Dimensions for the printer and the 3 x 550-sheet paper feeder with stand
Printer and accessories fully closed

Printer and accessories fully opened

M652n and M652dn models: 932 mm (36.6 in)

M653dn models: 960 mm (37.7 in)

Depth

657 mm (25.8 in)

984 mm (37.3 in)

Width

657 mm (25.8 in)

992 mm (39 in)

Weight

49.5 kg (109 lb)

Height

Table 1-11 Dimensions for the High-capacity input feeder (HCI) with stand
Height

Chapter 1 Printer overview

450 mm (17.7 in)

ENWW

Table 1-11 Dimensions for the High-capacity input feeder (HCI) with stand (continued)
Depth

Tray closed: 657 mm (25.8 in)
Tray open: 967 mm (38 in)

Width

Door closed: 657 mm (25.8 in)
Door open: 992 mm (39 in)

Weight

25.2 kg (55.5 lb)

Table 1-12 Dimensions for the printer and the High-capacity input feeder (HCI) with stand
Printer and accessories fully closed

Printer and accessories fully opened

M652n and M652dn models: 932 mm (36.6 in)

M653dn models: 960 mm (37.7 in)

Depth

657 mm (25.8 in)

967 mm (38 in)

Width

657 mm (25.8 in)

992 mm (39 in)

Weight

52 kg (114.6 lb)

Height

Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range
Table 1-13 Operating-environment specifications

ENWW

Environment

Recommended

Allowed

Temperature

15° to 27°C (59° to 80.6°F)

10° to 30°C (50° to 86°F)

Relative humidity

30% to 70% relative humidity (RH)

10% to 80% RH

Altitude

Not applicable

0 to 3048 m (0 to 10,000 ft)

Printer specifications

Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653 for HP's all-inclusive help for the
printer. Find the following support:

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Chapter 1 Printer overview

ENWW

Paper trays

●

Introduction

●

Load Tray 1

●

Load Tray 2 and the 550-sheet trays

●

Load the 2,000-sheet high-capacity input tray

●

Load and print envelopes

●

Load and print labels

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Introduction
CAUTION:

Do not extend more than one paper tray at a time.

Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.

Load Tray 1
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper or 10 envelopes.

Open Tray 1.

Pull out the tray extension to support the paper.

Chapter 2 Paper trays

ENWW

Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Table 2-1 Tray 1 paper orientation
on page 22.
Make sure that the paper fits under the fill line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m2 (20 lb)
paper.

Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper stack,
but do not bend it.

ENWW

Load Tray 1

Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type

Image orientation

Duplex mode

Paper size

How to load paper

Letterhead or preprinted

Portrait

1-sided printing

Letter, Legal, Executive,
Statement, Oficio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Oficio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))

Face-down

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Oficio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Face-up

1-sided printing

Face-down

Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Oficio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Face-up

Landscape

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Chapter 2 Paper trays

Bottom edge leading into the printer

Top edge toward the back of the printer

ENWW

Table 2-1 Tray 1 paper orientation (continued)
Paper type

Image orientation

Duplex mode

Paper size

How to load paper

Prepunched

Portrait and landscape

1-sided printing

Holes toward the back of the printer

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Oficio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Holes toward the back of the printer

ENWW

Load Tray 1

Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Copy/Print or Print

●

Manage Trays

●

Alternative Letterhead Mode

Select Enabled, and then touch the Save button or press the OK button.

Chapter 2 Paper trays

ENWW

Load Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE:
here.

The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown

CAUTION:
1.

Do not extend more than one paper tray at a time.

Open the tray.
NOTE: Do not open this tray while it is in use.

Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.

Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.

ENWW

Load Tray 2 and the 550-sheet trays

Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-2 Tray 2 and the 550-sheet trays
paper orientation on page 27.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full
indicator.

Close the tray.

The tray configuration message displays on the
printer control panel.

Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
different paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.

Y
X

Select the correct type and size, and then touch
the OK button.

Chapter 2 Paper trays

ENWW

Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type

Image orientation

Duplex mode

Paper size

How to load paper

Letterhead or preprinted

Portrait

1-sided printing

Letter, Legal, Executive,
Statement, Oficio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Oficio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))

Face-up

Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A5,
RA4, Oficio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Face-down

Landscape

1-sided printing

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

ENWW

Top edge at the left side of the tray

Top edge toward the back of the tray

Load Tray 2 and the 550-sheet trays

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

Paper type

Image orientation

Duplex mode

Paper size

How to load paper

Prepunched

Portrait or landscape

1-sided printing

Holes toward the back of the tray

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, Executive,
Oficio (8.5 x 13), A4, A5,
RA4, Oficio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm

Holes toward the back of the tray

Chapter 2 Paper trays

ENWW

Enable Alternative Letterhead Mode by using the printer control-panel menus
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

ENWW

●

Copy/Print or Print

●

Manage Trays

●

Alternative Letterhead Mode

Select Enabled, and then touch the Save button or press the OK button.

Load Tray 2 and the 550-sheet trays

Load the 2,000-sheet high-capacity input tray
Introduction
The following information describes how to load paper into High-capacity input tray. This tray holds up to 2,000
sheets of 75 g/m2 (20 lb) paper.
1.

Open the tray.
NOTE: Do not open this tray while it is in use.

Before loading paper, adjust the paper-width guide
by squeezing the blue adjustment latch and sliding
it to the size of the paper being used.

Chapter 2 Paper trays

ENWW

Rotate the paper-stop lever to the correct position
for the paper being used.

Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-3 High-capacity input tray paper
orientation on page 32.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full
indicator.

Close the tray.

ENWW

Load the 2,000-sheet high-capacity input tray

The tray configuration message displays on the
printer control panel.

Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
different paper size or type.

High-capacity input tray paper orientation
Table 2-3 High-capacity input tray paper orientation
Paper type

Image orientation

Duplex mode

Paper size

How to load paper

Letterhead or preprinted

Portrait

1-sided printing

Letter, Legal, A4

Face-up
Top edge at the left side of the tray

Landscape

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, A4

1-sided printing

Letter, Legal, A4

Face-down
Top edge at the left side of the tray

Face-up
Top edge toward the back of the tray

Chapter 2 Paper trays

ENWW

Table 2-3 High-capacity input tray paper orientation (continued)
Paper type

Prepunched

ENWW

Image orientation

Portrait or landscape

Duplex mode

Paper size

How to load paper

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, A4

Face-down

1-sided printing

Letter, Legal, A4

Holes toward the back of the tray

Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled

Letter, Legal, A4

Holes toward the back of the tray

Top edge toward the back of the tray

Load the 2,000-sheet high-capacity input tray

Enable Alternative Letterhead Mode by using the printer control-panel menus
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Copy/Print or Print

●

Manage Trays

●

Alternative Letterhead Mode

Select Enabled, and then touch the Save button or press the OK button.

Chapter 2 Paper trays

ENWW

Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3.

Click the Paper/Quality tab.

In the Paper size drop-down list, select the correct size for the envelopes.

In the Paper type drop-down list, select Envelope.

In the Paper source drop-down list, select Manual feed.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the OK button to print the job.

Envelope orientation

ENWW

Tray

Envelope size

How to load

Tray 1

Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL

Face-down
Top edge toward the front of the printer

Load and print envelopes

Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.

Manually feed labels
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3.

Click the Paper/Quality tab.

In the Paper size drop-down list, select the correct size for the sheets of labels.

In the Paper type drop-down list, select Labels.

In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but
Tray 2 is not configured for labels, the printer will print from Tray 3.

Click the OK button to close the Document Properties dialog box.

In the Print dialog box, click the Print button to print the job.

Label orientation

Tray

How to load labels

Tray 2 and the 550sheet trays

Face-up

Chapter 2 Paper trays

Top edge toward the right of the printer

ENWW

Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Configure the HP toner-cartridge-protection supply settings

●

Replace the toner cartridges

●

Replace the toner-collection unit

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Order supplies, accessories, and parts
Ordering
Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.

Supplies and accessories
Item

Description

Cartridge number

Part number

HP 655A Black Original LaserJet Toner
Cartridge

Standard-yield replacement black toner
cartridge

655A

CF450A

HP 656X High Yield Black Original
LaserJet Toner Cartridge

High-yield replacement black toner
cartridge

656X

CF460X

HP 655A Cyan Original LaserJet Toner
Cartridge

Standard-yield replacement cyan toner
cartridge

655A

CF451A

HP 656X High Yield Cyan Original
LaserJet Toner Cartridge

High-yield replacement cyan toner
cartridge

656X

CF461X

HP 656X Yellow Original LaserJet Toner
Cartridge

Standard-yield replacement yellow
toner cartridge

655A

CF452A

HP 656X High Yield Yellow Original
LaserJet Toner Cartridge

High-yield replacement yellow toner
cartridge

656X

CF462X

HP 656X Magenta Original LaserJet
Toner Cartridge

Standard-yield replacement magenta
toner cartridge

655A

CF453A

HP 656X High Yield Magenta Original
LaserJet Toner Cartridge

High-yield replacement magenta toner
cartridge

656X

CF463X

Optional 550-sheet paper feeder

Not applicable

P1B09A

Supplies

Accessories
HP Color LaserJet 550-sheet Paper
Tray

NOTE: The printer supports up to two
1 x 550-sheet paper feeders unless
other input devices are present.

HP Color LaserJet 550-sheet Paper
Tray with Stand

Optional 550-sheet paper feeder with
stand

Not applicable

P1B10A

HP Color LaserJet 3 x 550-sheet Paper
Tray with Stand

Optional 3 x 550-sheet paper feeder
with stand to support the printer

Not applicable

P1B11A

HP Color LaserJet High Capacity Paper
Feeder with Stand

Optional 2,000-sheet paper feeder and
550-sheet paper feeder with stand to
support the printer

Not applicable

P1B12A

Chapter 3 Supplies, accessories, and parts

ENWW

Item

Description

Cartridge number

Part number

HP Jetdirect 2900nw Print Server

USB wireless print server accessory

Not applicable

J8031A

HP Jetdirect 3000w NFC/Wireless
Accessory

Wi-Fi direct accessory for “touch”
printing from mobile devices

Not applicable

J8030A

HP Trusted Platform Module

Automatically encrypts all data that
passes through the printer

Not applicable

F5S62A

HP Internal USB ports

Two optional USB ports for connecting
third-party devices

Not applicable

B5L28A

HP Secure High Performance Hard Disk
Drive

Optional 500 GB FIPS140 certified hard
drive

Not applicable

B5L29A

HP 1GB DDR3 x32 144-Pin 800MHz
SODIMM

Optional DIMM for expanding the
memory

Not applicable

E5K48A

NOTE: For use in the Hardware
Integration Pocket. The HP Jetdirect
3000w NFC/Wireless Accessory
requires the HP Internal USB ports
accessory (B2L28A). The J8031A can
also be connected via the rear host USB
port. in that case, the HIP is not used.

Maintenance/long-life consumables
Maintenance/LLC Kit

Part number

Estimated life1

HP LaserJet 110V Maintenance Kit

P1B91A

150,000 pages*

HP LaserJet 220V Maintenance Kit

P1B92A

150,000 pages*

HP LaserJet Image Transfer Belt Kit

P1B93A

150,000 pages*

HP LaserJet Toner Collection Unit

P1B94A

100,000 pages*

MP Roller kit

P1B96A

150,000 pages*

HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.

The LLC life test conditions

●

Print coverage: 5% evenly distributed across the page

●

Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)

●

Media size: Letter/A4

●

Media weight: 75 g/m2 (20 lb) plain media

●

Job size: 4 pages

●

Short edge feed (A3) (i.e., Legal size media)

Factors that can reduce life from the conditions above:

ENWW

Order supplies, accessories, and parts

●

Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)

●

Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)

●

Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)

Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.

●

Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.

●

Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.

Item

Description

Self-replacement options

Part number

1 x 550-sheet paper feeder

Replacement 1 x 550-sheet paper tray

Mandatory

P1B09-67901

Secure Hard Disk Drive

Replacement hard disk drive

Mandatory

B5L29-67903

1GB 90-Pin DDR3 x32 800 MHz SODIMM

Replacement memory DIMM

Mandatory

E5K48-67902

Trusted Platform Module

Replacement Trusted Platform Module

Mandatory

F5S62-61001

HP Jetdirect 2900nw Print Server

Replacement USB wireless print server
accessory

Mandatory

J8031-61001

HP Jetdirect 3000w NFC/Wireless
Accessory

Replacement Wireless Direct Print
accessory for “touch” printing from mobile
devices

Mandatory

J8030-61001

Control Panel Kit (M653 models)

Replacement control panel

Mandatory

5851-7252

Control Panel Kit (M652 models)

Replacement control panel

Mandatory

5851-7253

Chapter 3 Supplies, accessories, and parts

ENWW

Configure the HP toner-cartridge-protection supply settings
●

Introduction

●

Enable or disable the Cartridge Policy feature

●

Enable or disable the Cartridge Protection feature

Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3
and later.
●

Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only
genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible
print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.

●

Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default. Follow these procedures to enable or disable them.

Enable or disable the Cartridge Policy feature
NOTE:

Enabling or disabling this feature might require entering an administrator password.

Use the printer control panel to enable the Cartridge Policy feature
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Manage Supplies

●

Cartridge Policy

Select Authorized HP.

Use the printer control panel to disable the Cartridge Policy feature
NOTE:

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Enabling or disabling this feature might require entering an administrator password.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:
Configure the HP toner-cartridge-protection supply settings

●

Manage Supplies

●

Cartridge Policy

Select Off.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):
a.

Keypad control panels: On the printer control panel, press the
button, and then use the arrow keys
to select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the
Network
icon to display the IP address or host name.

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

Open the Print tab.

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.

Click the Apply button to save the changes.

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Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE:

The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):
a.

button, and then select the

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Open the Print tab.

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Off from the Cartridge Policy drop-down list.

Click the Apply button to save the changes.

Configure the HP toner-cartridge-protection supply settings

Troubleshoot Cartridge Policy control panel error messages
Error message

Description

Recommended action

10.0X.30 Unauthorized Cartridge

The administrator has configured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.

Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do
if it is not a genuine HP cartridge.

Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.

Use the printer control panel to enable the Cartridge Protection feature
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:
●

Manage Supplies

●

Cartridge Protection

Select Protect Cartridges.

When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.

Use the printer control panel to disable the Cartridge Protection feature
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Manage Supplies

●

Cartridge Protection

Select Off.

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Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
NOTE:

The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):
a.

button, and then select the

Open the Print tab.

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.

Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.

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Configure the HP toner-cartridge-protection supply settings

Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):
a.

button, and then select the

Open the Print tab.

From the left navigation pane, select Manage Supplies.

In the Supply Settings area, select Off from the Cartridge Protection drop-down list.

Click the Apply button to save the changes.

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Troubleshoot Cartridge Protection control panel error messages
Error message

Description

Recommended action

10.0X.57 Protected Cartridge

The cartridge can only be used in the printer
or fleet of printers that initially protected it
using HP Cartridge Protection.

Replace the cartridge with a new toner
cartridge.

The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or fleet of printers. The
cartridge must be replaced to continue
printing.

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Configure the HP toner-cartridge-protection supply settings

Replace the toner cartridges
Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item

Description

Cartridge number

Part number

HP 655A Black Original LaserJet
Toner Cartridge

Standard-yield replacement
black toner cartridge

655A

CF450A

HP 656X High Yield Black
Original LaserJet Toner Cartridge

High-yield replacement black
toner cartridge

656X

CF460X

HP 655A Cyan Original LaserJet
Toner Cartridge

Standard-yield replacement
cyan cartridge

655A

CF451A

HP 656X High Yield Cyan
Original LaserJet Toner Cartridge

High-yield replacement cyan
toner cartridge

656X

CF461X

HP 655A Yellow Original
LaserJet Toner Cartridge

Standard-yield replacement
yellow toner cartridge

655A

CF452A

HP 656X High Yield Yellow
Original LaserJet Toner Cartridge

High-yield replacement yellow
toner cartridge

656X

CF462X

HP 655A Magenta Original
LaserJet Toner Cartridge

Standard-yield replacement
magenta toner cartridge

655A

CF453A

HP 656X High Yield Magenta
Original LaserJet Toner Cartridge

High-yield replacement
magenta toner cartridge

656X

CF463X

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.

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Handle

Imaging drum

Protective shield

Memory chip

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE:

Information about recycling used toner cartridges is in the toner-cartridge box.

Remove and replace the cartridges
1.

Open the front door.

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Replace the toner cartridges

Grasp the handle of the used toner cartridge and
pull out to remove it.

Remove the new toner cartridge from its
packaging by removing the plastic end caps,
removing the cartridge from the plastic bag, and
then removing the orange protective shield. Save
all packaging for recycling the used toner
cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.

1
3
2

4
4.

Hold both ends of the toner cartridge and rock it
5-6 times.

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Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.

Close the front door.

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Replace the toner cartridges

Replace the toner-collection unit
Replace the toner collection unit when the control panel prompts you.
NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit
and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print
quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.

Open the front door.

Open the left door.

Chapter 3 Supplies, accessories, and parts

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Grasp the top of the toner-collection unit and
remove it from the printer.

Remove the new toner-collection unit from its
packaging.

Install the new unit into the printer. Make sure the
toner-collection unit is firmly in place.

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Replace the toner-collection unit

Close the left door.
NOTE: If the toner-collection unit is not installed
correctly, the left door does not close completely.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.

Close the front door.

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●

Print tasks (Windows)

●

Print tasks (OS X)

●

Store print jobs on the printer to print later or print privately

●

Mobile printing

●

Print from the USB port

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●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1.

From the software program, select the Print option.

Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

NOTE:

For more information, click the Help (?) button in the print driver.

NOTE:

The print driver might look different than what is shown here, but the steps are the same.

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Clickthe tabs in the print driver to configure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.

Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

Click the Print button to print the job.

Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

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Click the Finishing tab.

Select Print on both sides. Click OK to close the Document Properties dialog.

In the Print dialog, click Print to print the job.

Print tasks (Windows)

Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3.

Click the Finishing tab.

Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

In the Print dialog, click Print to print the first side of the job.

Retrieve the printed stack from the output bin, and place it in Tray 1.

If prompted, touch the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3.

Click the Finishing tab.

Select the number of pages per sheet from the Pages per sheet drop-down.

Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.

In the Print dialog, click Print to print the job.

Select the paper type (Windows)
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

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Click the Paper/Quality tab.

From the Paper type drop-down, select the More... option.

Expand the list of Type is: options.

Expand the category of paper types that best describes your paper.

Select the option for the type of paper you are using, and then click OK.

Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.

Load the tray with the specified type and size of paper, and then close the tray.

10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
11. Select the correct type and size, and then touch the OK button.

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Print tasks (Windows)

Additional print tasks
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Instructions are available for performing specific print tasks, such as the following:

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to fit a specific paper size

●

Print the first or last pages of the document on different paper

●

Print watermarks on a document

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Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1.

Click the File menu, and then click the Print option.

Select the printer.

Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE:

The name of the item varies for different software programs.

Click the Print button.

Automatically print on both sides (OS X)
NOTE:

This information applies to printers that include an automatic duplexer.

NOTE:

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.

Select the printer.

Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:

The name of the item varies for different software programs.

Select a binding option from the Two-Sided drop-down list.

Click the Print button.

Manually print on both sides (OS X)
NOTE:

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.

Select the printer.

Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE:

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The name of the item varies for different software programs.

Click the Manual Duplex box, and select a binding option.

Click the Print button.

Go to the printer, and remove any blank paper that is in Tray 1.

Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.

If prompted, touch the appropriate control panel button to continue.

Print tasks (OS X)

Print multiple pages per sheet (OS X)
1.

Click the File menu, and then click the Print option.

Select the printer.

Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:

The name of the item varies for different software programs.

From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

In the Layout Direction area, select the order and placement of the pages on the sheet.

From the Borders menu, select the type of border to print around each page on the sheet.

Click the Print button.

Select the paper type (OS X)
1.

Click the File menu, and then click the Print option.

Select the printer.

Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE:

The name of the item varies for different software programs.

Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.

●

Media Type: Select the option for the type of paper for the print job.

●

Print Quality: Select the resolution level for the print job.

●

Edge-To-Edge Printing: Select this option to print close to the paper edges.

●

EconoMode: Select this option to conserve toner when printing drafts of documents.

Click the Print button.

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Additional print tasks
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Instructions are available for performing specific print tasks, such as the following:

ENWW

●

Create and use printing shortcuts or presets

●

Select the paper size, or use a custom paper size

●

Select the page orientation

●

Create a booklet

●

Scale a document to fit a specific paper size

●

Print the first or last pages of the document on different paper

●

Print watermarks on a document

Print tasks (OS X)

Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●

Create a stored job (Windows)

●

Create a stored job (OS X)

●

Print a stored job

●

Delete a stored job

●

Information sent to printer for Job Accounting purposes

Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
1.

From the software program, select the Print option.

Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
different software programs).
NOTE:

The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.

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Click the Job Storage tab.

Select a Job Storage Mode option.

●

Proof and Hold: Print and proof one copy of a job, and then print more copies.

●

Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.

●

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.

●

Stored Job: Store a job on the printer and allow other users to print the job at any time. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:

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●

Use Job Name + (1-99): Append a unique number to the end of the job name.

●

Replace Existing File: Overwrite the existing stored job with the new one.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.

For information about how to print the job, see the topic for "Print a stored job."

Store print jobs on the printer to print later or print privately

Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1.

Click the File menu, and then click the Print option.

In the Printer menu, select the printer.

By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.

In the Mode drop-down list, select the type of stored job.

●

Proof and Hold: Print and proof one copy of a job, and then print more copies.

●

Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.

●

Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.

●

Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel.

To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
●

Use Job Name + (1-99): Append a unique number to the end of the job name.

●

Replace Existing File: Overwrite the existing stored job with the new one.

If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts
them to enter this PIN number.

Click the Print button to process the job.

Print a stored job
Use the following procedure to print a job that is stored in the printer memory.

From the Home screen on the printer control panel, select Print.

Select Print from Job Storage

Select Choose, and then select the name of the folder where the job is stored.

Select the name of the job. If the job is private or encrypted, enter the PIN or password.

To adjust the number of copies, select the number of copies field in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.

Select Print to print the job.

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Delete a stored job
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the
printer can store, complete the following procedure:
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:
●

Copy/Print or Print

●

Manage Stored Jobs

●

Temporary Job Storage Limit

Use the keypad to enter the number of jobs that the printer stores.

Select Done to save the setting.

Use the following procedure to delete a job that is stored in the printer memory.
1.

From the Home screen on the printer control panel, select Print.

Select Print from Job Storage.

Select Choose, and then select the name of the folder where the job is stored.

Select the name of the job. If the job is private or encrypted, enter the PIN or password.

Select the Trash

icon to delete the job.

Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.

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Store print jobs on the printer to print later or print privately

Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
●

Wireless Direct Print and NFC Printing

●

HP ePrint via email

●

HP ePrint software

●

AirPrint

●

Android embedded printing

Wireless Direct Print and NFC Printing
HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers
that include a hardware-integration pocket (HIP).
Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wireless Direct Print to print wirelessly from the following devices:
●

iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app

●

Android mobile devices using the HP ePrint App or the Android embedded print solution

●

PC and Mac devices using the HP ePrint Software

For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Networking

●

Wireless Direct

●

Status

Select On, and then select OK to enable wireless printing.

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NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wireless Direct Name for easier printer identification for HP Wireless Direct
printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by
selecting the Information
icon, and then selecting the Network
icon or the Wireless icon.
Complete the following procedure to change the printer Wireless Direct name:
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Networking

●

Wireless Direct

●

Wireless Direct Name

Use the keypad to change the name in the Wireless Direct Name text field. Select OK.

HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●

The printer must be connected to a wired or wireless network and have Internet access.

●

HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:
NOTE:

The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

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Open the HP Embedded Web Server (EWS):

Mobile printing

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Click the HP Web Services tab.

Select the option to enable Web Services.
NOTE:

Enabling Web Services might take several minutes.

Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the office or at locations across the globe.
●

Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to configure print options.

●

OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.

For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workflow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.

Chapter 4 Print

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AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●

Mail

●

Photos

●

Safari

●

iBooks

●

Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.

Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.

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Mobile printing

Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following
types of files:
●

.pdf

●

.prn

●

.pcl

●

.ps

●

.cht

Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control-panel menus
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

USB Settings

●

Print From USB Drive Settings

●

Enable Print From USB Drive

Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Chapter 4 Print

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Open the HP Embedded Web Server (EWS):
a.

Keypad control panels: On the printer control panel, press the
button, and then use the arrow keys
to select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the
icon to display the IP address or host name.
Network

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Open the Copy/Print tab.

On the left side of the screen, click Retrieve from USB Setup.

Select the Enable Retrieve from USB check box.

Click Apply.

Print USB documents
1.

Insert the USB flash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the
cover straight out to remove it.

From the Home screen on the printer control panel, select Print.

Select Print from USB Drive.

Select Choose, and then select the name of the document to print. Select Select.
NOTE:

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The document might be in a folder. Open folders as necessary.

To adjust the number of copies, touch the number of copies field in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.

Press the Start

button or touch Print to print the document.

Print from the USB port

Chapter 4 Print

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Manage the printer

●

Advanced configuration with HP Embedded Web Server (EWS)

●

Configure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Software and firmware updates

ENWW

●

Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Advanced configuration with HP Embedded Web Server (EWS)
●

Introduction

●

How to access the HP Embedded Web Server (EWS)

●

HP Embedded Web Server features

Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●

View printer status information

●

Determine the remaining life for all supplies and order new ones

●

View and change tray configurations

●

View and change the printer control-panel menu configuration

●

View and print internal pages

●

Receive notification of printer and supplies events

●

View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Chapter 5 Manage the printer

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Keypad control panels: On the printer control panel, press the
button, and then use the arrow keys to
select the Ethernet
menu. Press the OK button to open the menu and display the IP address or host
name.
Touchscreen control panels: On the printer control panel, touch the
icon to display the IP address or host name.

button, and then select the Network

Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
●

Internet Explorer (version 8.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

Windows® 8 or greater
●

Internet Explorer (version 9.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

●

Safari (version 5.x or greater)

●

Google Chrome (version 34.x or greater)

●

Google Chrome (version 34.x or greater)

●

Firefox (version 20.x or greater)

OS X

Linux

HP Embedded Web Server features

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●

Information tab

●

General tab

●

Print tab

●

Troubleshooting tab

●

Security tab

●

HP Web Services tab

Advanced configuration with HP Embedded Web Server (EWS)

●

Networking tab

●

Other Links list

Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu

Description

Device Status

Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.

Job Log

Shows a summary of all jobs the printer has processed.

Configuration Page

Shows the information found on the configuration page.

Supplies Status Page

Shows the status of the supplies for the printer.

Event Log Page

Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb
pages that help solve problems. These pages also show additional services available for
the printer.

Usage Page

Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.

Device Information

Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.

Control Panel Snapshot

Shows an image of the current screen on the control panel display.

Upload a print-ready file from the computer to print. The printer uses the default print
settings to print the file.

Printable Reports and Pages

Lists the internal reports and pages for the printer. Select one or more items to print or
view.

Open Source Licenses

Shows a summary of the licenses for open source software programs that can be used
with the printer.

General tab
Table 5-2 HP Embedded Web Server General tab
Menu

Description

Alerts

Setup email alerts for various printer and supplies events.

Control Panel Administration Menu

Shows the menu structure of the Administration menu on the control panel.
NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more
advanced configuration options than are available through the Administration menu.

General Settings

Configure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.

AutoSend

Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.

Edit Other Links

Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.

Chapter 5 Manage the printer

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Table 5-2 HP Embedded Web Server General tab (continued)
Menu

Description

Ordering Information

Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.

Device Information

Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.

Language

Set the language in which to display the HP Embedded Web Server information.

Date/Time Settings

Set the date and time or synchronize with a network time server.

Energy Settings

Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.

Backup and Restore

Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.

Reset Factory Settings

Restore printer settings to the factory defaults.

Solution Installer

Install third-party software packages that extend or modify the functionality of the printer.

Firmware Upgrade

Download and install printer firmware upgrade files.

Quota and Statistics Services

Provides connection information about third-party job-statistics services.

Print tab
Table 5-3 HP Embedded Web Server Print tab
Menu

Description

Print from USB drive settings

Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs

Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.

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Default Print Options

Configure the default options for print jobs.

Adjust Paper Types

Override the factory-default mode settings if print quality problems occur when using a
specific paper type.

Restrict Color

Permit or restrict color printing.

(Color printers only)

Specify permissions for individual users or for jobs that are sent from specific software
programs.

PCL and PostScript Settings

Adjust the PCL and PostScript settings for all print jobs.

Advanced configuration with HP Embedded Web Server (EWS)

Table 5-3 HP Embedded Web Server Print tab (continued)
Menu

Description

Print Quality

Configure the print quality settings, including the following:
●

General print-quality settings

●

Default color settings

●

Default image registration settings

●

Auto sense behavior

●

Default paper types

●

Default optimization settings

Manage Supplies

Configure how the printer reacts when supplies reach a Very Low state.

Manage Trays

Configure settings for paper trays.

Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu

Description

General Troubleshooting

Select from a variety of reports and tests to help solve problems with the printer.

Online Help

Link to HP cloud-based online help to assist in troubleshooting printing issues.

Retrieve Diagnostic Data

Export printer information to a file that can be useful for detailed problem analysis.

NOTE: This item is available only if an
administrator password is set from the
Security tab.
Calibration/Cleaning
(Color printers only)

Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.

Firmware Upgrade

Download and install printer firmware upgrade files.

Restore Factory Settings

Restore printer settings to factory defaults.

Chapter 5 Manage the printer

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Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu

Description

General Security

Settings for general security, including the following:
●

Configure an administrator password to restrict access to certain features on the
printer.

●

Set PJL password for processing PJL commands.

●

Set file system access and firmware upgrade security.

●

Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.

●

View the status of all security settings.

Account Policy

Enable administrator account settings.

Access Control

Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.

Protect Stored Data

Configure and manage the internal hard drive for the printer.
Configure settings for jobs that are stored on the printer hard drive.

Certificate Management

Install and manage security certificates for access to the printer and the network.

Web Service Security

Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.

Self Test

Verify that the security functions are running according to expected system parameters.

HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server HP Web Services tab
Menu

Description

Web Services Setup

Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy

Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.

HP JetAdvantage

Access solutions that extend the capabilities of the printer

Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.
Table 5-7 HP Embedded Web Server Networking tab
Menu

Description

Configuration

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Advanced configuration with HP Embedded Web Server (EWS)

Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu

Description

Wireless Direct

Configure Wireless Direct settings for printers that include embedded Wireless Direct
printing or that have a wireless accessory installed.
NOTE:

TCP/IP Settings

The configuration options available depend on the print server model.

Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE:

The configuration options available depend on the print server model.

Network Settings

Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.

Other Settings

Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.

AirPrint

Enable, set up, or disable network printing from Apple supported printers.

Select Language

Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.

Google Cloud Print
Setup

Set up Google Cloud Print options.

Web Proxy

Configure proxy settings.

Security
Settings

View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings using
network-management applications, such as HP Web Jetadmin.

Authorization

Control configuration management and use of this printer, including the following:
●

Set or change the administrator password to control access to configuration
parameters.

●

Request, install, and manage digital certificates on the HP Jetdirect print server.

●

Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).

Secure Communication

Configure security settings.

Mgmt. Protocols

Configure and manage security protocols for this printer, including the following:

Chapter 5 Manage the printer

●

Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.

●

Configure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.

●

Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configurationmanagement protocols.

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Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu

Description

802.1X Authentication

Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factorydefault values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.

IPsec/Firewall

View or configure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent

Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.

Diagnostics
Network Statistics

Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info

View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.

Configuration Page

View the HP Jetdirect configuration page, which contains status and configuration
information.

Other Links list
NOTE: Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list

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Description

Product Support

Connect to the support site for the printer to search for help on various topics.

Shop for Supplies

Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as toner cartridges and paper.

HP Instant Support

Connect to the HP website to find solutions to printer problems.

Advanced configuration with HP Embedded Web Server (EWS)

Configure IP network settings
●

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually configure IPv4 TCP/IP parameters from the control panel

●

Manually configure IPv6 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):
a.

Keypad control panels: On the printer control panel, press the
button, and then use the arrow keys
to select the Ethernet
menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the
icon to display the IP address or host name.
Network

Chapter 5 Manage the printer

button, and then select the

ENWW

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1.

Open the HP Embedded Web Server (EWS):
NOTE:

The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.

ENWW

Open the General tab.

On the Device Information page, the default printer name is in the Device Name field. You can change this
name to uniquely identify this printer.

Configure IP network settings

NOTE:
4.

Completing the other fields on this page is optional.

Click the Apply button to save the changes.

Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:
●

Networking

●

Ethernet

●

TCP/IP

●

IPV 4 Settings

●

Config Method

Select the Manual option, and then select the Save button.

Open the Manual Settings menu.

Select the IP Address, Subnet Mask, or Default Gateway option.

Using the numeric keyboard, enter the correct digits for the field, and then press or touch the OK button.
Repeat the process for each field, and then select Save.

Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1.

From the Home screen on the printer control panel, open the Settings menu.

To enable manual configuration, open the following menus:
●

Networking

●

Ethernet

●

TCP/IP

●

IPV6 Settings

Select Enable, and then select On.

To configure the address, open the Address menu, and then touch the field to open a keypad.

Using the numeric keyboard, enter the correct digits for the field, and then press or touch the OK button.

Select Save.

Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

Chapter 5 Manage the printer

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The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

ENWW

●

Networking

●

Ethernet

●

Link Speed

Select one of the following options:
●

Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.

●

10T Half: 10 megabytes per second (Mbps), half-duplex operation

●

10T Full: 10 Mbps, full-duplex operation

●

10T Auto: 10 Mbps, automatic-duplex operation

●

100TX Half: 100 Mbps, half-duplex operation

●

100TX Full: 100 Mbps, full-duplex operation

●

100TX Auto: 100 Mbps, automatic-duplex operation

●

1000T Full: 1000 Mbps, full-duplex operation

Select Save. The printer turns off and then on.

Configure IP network settings

Printer security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
●

Security statements

●

IP Security

●

Assign an administrator password

●

Encryption support: HP High Performance Secure Hard Disks

●

Lock the formatter

Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.

Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1.

Open the HP Embedded Web Server (EWS):
NOTE:

The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Chapter 5 Manage the printer

ENWW

button, and then select the

Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2.

Click the Security tab.

Open the General Security menu.

In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username field.

Enter the password in the New Password field, and then enter it again in the Verify Password field.
NOTE:

To change an existing password, first enter the existing password in the Old Password field.

Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1.

Keypad control panels: Press the Sign In

button

Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.
2.

Follow the prompts to enter the credentials.

NOTE: To maintain security for the printer, press or touch the Sign Out
the printer.

button when you have finished using

Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.

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Printer security features

Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.

Chapter 5 Manage the printer

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Energy-conservation settings
Introduction
●

Set the idle settings

●

Set the sleep timer and configure the printer to use 1 watt or less of power

Set the idle settings
By default the printer stays warm between jobs to optimize speed and print the first page of jobs faster. To
conserve energy, set the printer to cool between jobs.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

General Settings

●

Energy Settings

●

Idle Settings

Adjust the slider to the right to save energy. Touch Done to save the setting.

Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto Off after sleep settings.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

General Settings

●

Energy Settings

●

Sleep Settings

Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.

Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.

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Select Done to save the settings.

Energy-conservation settings

HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go
to www.hp.com/go/webjetadmin for more information.

Chapter 5 Manage the printer

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Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most current
features, update the printer firmware. Download the most recent firmware update file from the Web:
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653. Click Drivers & Software.

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Software and firmware updates

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Solve problems

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Customer support

●

Control panel help system

●

Restore factory settings

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Improve print quality

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Image defects table

●

Solve wired network problems

●

Solve wireless network problems

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Install and configure

●

Learn and use

●

Solve problems

●

Download software and firmware updates

●

Join support forums

●

Find warranty and regulatory information

Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready

Country/region phone numbers are on the flyer that was in the box
with the printer or at support.hp.com.

Get 24-hour Internet support, and download software utilities and
drivers

www.hp.com/support/colorljM652 or www.hp.com/support/
colorljM653

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

www.register.hp.com

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Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help
button in the upper-right corner of the screen.

For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specific procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help
button to open a message that describes the
problem. The message also contains instructions to help solve the problem.

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Control panel help system

Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network configuration settings.

Method one: Restore factory settings from the printer control panel
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

General

●

Reset Factory Settings

Select Reset.
A verification message advises that completing the reset function might result in loss of data.

Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only)
NOTE: The steps vary according to the type of control panel.

Keypad control panel

Touchscreen control panel

Open the HP Embedded Web Server (EWS):

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button, and then select the

Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

Open the General tab.

On the left side of the screen, click Reset Factory Settings.

Click the Reset button.

NOTE:

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The printer restarts automatically after the reset operation completes.

Restore factory settings

A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status
Page or the HP Embedded Web Server (EWS) for the status.

Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to reestablish these settings when you install a new toner cartridge.
1.

From the Home screen on the printer control panel, open the Settings menu.

Open the following menus:

●

Manage Supplies

●

Very Low Behavior

●

Black Cartridge or Color Cartridges

Select one of the following options:
●

Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.

●

Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.

●

Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.

Order supplies
Order supplies and paper

www.hp.com/go/suresupply

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS)

To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.

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Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.

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Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.

Load the tray with the correct size of paper for the job.

Make sure the paper size and type are set correctly on the printer control panel.

Printer does not pick up paper or misfeeds 101

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

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Verify that the humidity in the room is within specifications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for flexing the paper stack

Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.

The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.

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Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

Printer does not pick up paper or misfeeds 103

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for flexing the paper stack

Use only paper that meets HP specifications for this printer.

Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

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Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

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Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

Make sure the printing environment is within recommended specifications.

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Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●

Paper jam locations

●

Auto-navigation for clearing paper jams

●

Experiencing frequent or recurring paper jams?

●

13.E1 output bin paper jam

●

13.A1 tray 1 paper jam

●

13.A2 tray 2 paper jam

●

13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam

●

13.A 2000-sheet tray paper jam

●

13.B9, 13.B2, 13.FF fuser paper jam

●

13.B2 right door paper jam

Paper jam locations
2

3
5

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Output bin

Right door and fuser area

Tray 1

Tray 2

Lower-right door

Tray 3

Clear paper jams 107

Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.

Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1.

Use only paper that meets HP specifications for this printer.

Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

Use paper that has not previously been printed or copied on.

Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.

Make sure that the tray is fully inserted in the printer.

If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.

Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.

Make sure the printing environment is within recommended specifications.

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13.E1 output bin paper jam
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
●
1.

13.E1.XX Jam at standard output bin

If paper is visible in the output bin, grasp the
leading edge and gently remove it.

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Clear paper jams 109

13.A1 tray 1 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays control panel might display a message and an animation that assists in clearing the
jam.
●

13.A1.XX Jam in tray 1

If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.

If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open the
right door.

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Gently pull out any jammed paper.

Close the right door.

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Clear paper jams 111

13.A2 tray 2 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
●

13.A2.XX Jam in tray 2

Pull the tray completely out of the printer by
pulling and lifting it up slightly.

Remove any jammed or damaged sheets of paper.
Verify that the tray is not overfilled and that the
paper guides are adjusted correctly.

Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.

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Install and close the tray.

Open the right door.

Gently pull out any jammed paper.

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Clear paper jams 113

If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.

If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.

Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.

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10. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.

11. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.

12. Close the right door.

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13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
●

13.A3.XX Jam in tray 3

●

13.A4.XX Jam in tray 4

●

13.A5.XX Jam in tray 5

Pull the tray completely out of the printer by
pulling and lifting it up slightly.

Remove any jammed or damaged sheets of paper.
Verify that the tray is not overfilled and that the
paper guides are adjusted correctly.

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Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.

Install and close the tray.

Open the lower-right door.

Gently pull out any jammed paper.

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Clear paper jams 117

Close the lower-right door.

Open the right door.

Gently pull out any jammed paper.

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10. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.

11. If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.

12. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.

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Clear paper jams 119

13. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.

14. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.

15. Close the right door.

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13.A 2000-sheet tray paper jam
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet highcapacity tray. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
●

13.A4.XX Jam in tray 4

Open the 2,000-sheet high-capacity input tray.

Remove any jammed or damaged sheets of paper.
Verify that the tray is not overfilled and that the
paper guides are adjusted correctly.

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Clear paper jams 121

Remove the paper from the tray.

Press the release latch on the side of the tray to
release it.

Lift the tray up and then pull it straight out to
remove it.

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If jammed paper is in the feed area, pull it down to
remove it. First pull the paper to the left to release
it, and then pull it forward to remove it.

Install the tray, and then load full reams of paper
into the tray. Verify that the tray is not overfilled
and that the paper guides are adjusted correctly.
NOTE: The tray holds 2,000 sheets of paper. For
best results, load full reams of paper. Avoid dividing
reams into smaller sections.

Close the tray.

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Clear paper jams 123

Open the lower-right door.

10. Remove any jammed paper.

11. Close the lower-right door.
NOTE: If, after clearing the jam, the printer
control panel displays a message that there is no
paper in the tray or the tray is overfilled, remove
the tray and look behind it for any remaining paper.

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13.B9, 13.B2, 13.FF fuser paper jam
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
●

13.B9.XX Jam in fuser

●

13.B2.XX Jam in .

●

13.FF.EE Door Open Jam
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

Open the right door.

Gently pull out any jammed paper.

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Clear paper jams 125

If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can affect print quality.

If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.

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Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.

Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.

Close the right door.

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13.B2 right door paper jam
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
●

13.B2.XX Jam in .

●

13.FF.EE Door Open Jam

Open the lower-right door.

Gently remove any jammed paper.

Close the lower-right door.

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Improve print quality
Introduction
●

Print from a different software program

●

Check the paper-type setting for the print job

●

Check toner-cartridge status

●

Print a cleaning page

●

Visually inspect the toner cartridge

●

Check paper and the printing environment

●

Try a different print driver

●

Calibrate the printer to align the colors

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.

Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.

Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting (Windows)
1.

From the software program, select the Print option.

Select the printer, and then click the Properties or Preferences button.

Click the Paper/Quality tab.

From the Paper Type drop-down list, click the More... option.

Expand the list of Type is: options.

Expand the category of paper types that best describes your paper.

Select the option for the type of paper you are using, and click the OK button.

Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.

Check the paper type setting (OS X)

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Click the File menu, and then click the Print option.

In the Printer menu, select the printer.

Improve print quality 129

By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.

Select a type from the Media Type drop-down list.

Click the Print button.

Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1.

From the Home screen on the printer control panel, select the Reports menu.

Select the Configuration/Status Pages menu.

Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status
1.

Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.

Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1.

From the Home screen on the printer control panel, select the Support Tools menu.

Select the following menus:

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●

Maintenance

●

Calibration/Cleaning

●

Cleaning Page

Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the
printed page.

Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1.

Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.

Check the memory chip for damage.

Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.

Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.

Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●

Always use a paper type and weight that this printer supports.

●

Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.

●

Use paper that has not been previously printed on.

●

Use paper that does not contain metallic material, such as glitter.

●

Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.

●

Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:

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●

Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

●

Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

●

Do not place the printer in a confined space, such as a cabinet.

Improve print quality 131

●

Place the printer on a sturdy, level surface.

●

Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.

●

Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.

Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.
1.

From the Home screen on the printer control panel, select the Settings menu.

Select the following menus:
●

Copy/Print or Print

●

Print Quality

●

Image Registration

Select Tray, and then select the tray to adjust.

Select Print Test Page, and then follow the instructions on the printed pages.

Select Print Test Page again to verify the results, and then make further adjustments if necessary.

Select Done to save the new settings.

Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM652 or www.hp.com/
support/colorljM653.
HP PCL.6 driver

●

Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a different one.

●

Recommended for all Windows environments

●

Provides the overall best speed, print quality, and printer-feature support for most
users

●

Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

●

Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs

●

Provides support for printing from postscript emulation needs, or for postscript flash
font support

HP PCL 6 driver
HP PCL-6 driver

HP UPD PS driver

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HP UPD PCL 5

HP UPD PCL 6

●

Recommended for general office printing in Windows environments

●

Compatible with previous PCL versions and older HP LaserJet printers

●

The best choice for printing from third-party or custom software programs

●

The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)

●

Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models

●

Preferred when printing to multiple printer models from a mobile Windows computer

●

Recommended for printing in all Windows environments

●

Provides the overall best speed, print quality, and printer feature support for most
users

●

Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

●

Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1.

From the Home screen on the printer control panel, select the Support Tools menu.

Select the following menus:

●

Maintenance

●

Calibration/Cleaning

●

Full Calibration

Select Start to start the calibration process.
A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer off until the calibration process has finished.

ENWW

Wait while the printer calibrates, and then try printing again.

Improve print quality 133

Image defects table
Table 6-1 Image defects table quick reference
Table 6-2 Light print on page 136

Table 6-3 Gray background or dark print
on page 136

Table 6-4 Blank page — No print on page 137

Table 6-5 Black page on page 137

Table 6-6 Banding defects on page 138

Table 6-7 Streak defects on page 138

134 Chapter 6 Solve problems

ENWW

Table 6-1 Image defects table quick reference (continued)
Table 6-8 Fixing/fuser defects on page 139

Table 6-9 Image placement defects on page 139

Table 6-10 Color plane registrations defects
(color models only) on page 140

Table 6-11 Output defects on page 140

Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1.

Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.

Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.

Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.

Make sure that the printer is within the supported operating temperature/humidity range.

Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.

NOTE:

The term “fusing” refers to the part of the printing process where toner is affixed to paper.

The following examples depict letter-size paper that has passed through the printer short-edge first.

ENWW

Image defects table 135

Table 6-2 Light print
Description

Sample

Possible solutions

Light print:

Reprint the document.

The printed content on the entire page is
light or faded.

Remove the cartridge, and then shake
it to redistribute the toner.

Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.

Make sure that the cartridge is
installed correctly.

Print a Supply status page and check
for life and usage of the cartridge.

Replace the cartridge.

If the problem persists, go to
support.hp.com.

Table 6-3 Gray background or dark print
Description
Gray background or dark print:

Sample

Possible solutions
1.

Make sure that the paper in the trays
has not already been run through the
printer.

Use a different paper type.

Reprint the document.

Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.

Make sure that the printer is in within
the supported operating temperature
and humidity range.

Replace the cartridge.

If the problem persists, go to
support.hp.com.

The image or text is darker than expected.

136 Chapter 6 Solve problems

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Table 6-4 Blank page — No print
Description

Sample

Possible solutions

Blank page — No print:

The page is completely blank and contains
no printed content.

Make sure that the cartridge is
genuine HP cartridges.

Make sure that the cartridge is
installed correctly.

Print with a different cartridge.

Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.

If the problem persists, go to
support.hp.com.

Table 6-5 Black page
Description
Black page:

Sample

Possible solutions
1.

Visually inspect the cartridge to check
for damage.

Make sure that the cartridge is
installed correctly.

Replace the cartridge

If the problem persists, go to
support.hp.com.

The entire printed page is black.

ENWW

Image defects table 137

Table 6-6 Banding defects
Description

Sample

Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of fill, not in text or sections with no
printed content.

Possible solutions
1.

Reprint the document.

Try printing from another tray.

Replace the cartridge.

Use a different paper type.

Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.

If the problem persists, go to
support.hp.com.

Table 6-7 Streak defects
Description

Sample

Possible solutions

Light vertical streaks:

Reprint the document.

Light streaks that usually span the length of
the page. The defect displays only in areas
of fill, not in text or sections with no printed
content.

Remove the cartridge, and then shake
it to redistribute the toner.

If the problem persists, go to
support.hp.com.

NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specified range for temperature
or humidity. Refer to your printer's
environmental specifications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of fill or in sections
with no printed content.

138 Chapter 6 Solve problems

Reprint the document.

Remove the cartridge, and then shake
it to redistribute the toner.

Print a cleaning page.

Check the toner level in the cartridge.

If the problem persists, go to
support.hp.com.

ENWW

Table 6-8 Fixing/fuser defects
Description

Fixing/fuser

Possible solutions

Hot fuser offset (shadow):

Reprint the document.

Slight shadows, or offsets, of the image
repeated down the page. The repeated
image might fade with each recurrence.

Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.

If the problem persists, go to
support.hp.com.

Poor fusing:

Reprint the document.

Toner rubs off along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.

Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.

Enterprise models only: From the
printer control panel, go to the Edgeto-Edge menu and then select
Normal. Reprint the document.

Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.

If the problem persists, go to
support.hp.com.

Table 6-9 Image placement defects
Description

ENWW

Sample

Possible solutions

Margins and skew:

Reprint the document.

The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.

Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.

Make sure that the top of the paper
stack is below the tray full indicator. Do
not overfill the tray.

Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.

If the problem persists, go to
support.hp.com.

Image defects table 139

Table 6-10 Color plane registrations defects (color models only)
Description

Sample

Possible solutions

Color plane registrations:

Reprint the document.

One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.

From the printer control panel,
calibrate the printer.

If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.

From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.

If the problem persists, go to
support.hp.com.

Table 6-11 Output defects
Description

Sample

Possible solutions

Output curl:

Reprint the document.

Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:

Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.

●

Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.

Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3.

Print in duplex mode.

If the problem persists, go to
support.hp.com.

Output stacking:

Reprint the document.

The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the floor. Any of the following
conditions can cause this defect:

Extend the output bin extension.

If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.

●

Extreme paper curl

Use a different paper type.

●

The paper in the tray is wrinkled or
deformed

Use freshly opened paper.

●

The paper is a non-standard paper
type, such as envelopes

Remove the paper from the output
tray before the tray gets too full.

●

The output tray is too full

If the problem persists, go to
support.hp.com.

140 Chapter 6 Solve problems

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Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●

The periodic loss of ability to communicate with the printer

●

The printer cannot be found during driver installation

●

A periodic failure to print

Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.
●

Poor physical connection

●

The computer is using the incorrect IP address for the printer

●

The computer is unable to communicate with the printer

●

The printer is using incorrect link and duplex settings for the network

●

New software programs might be causing compatibility problems

●

The computer or workstation might be set up incorrectly

●

The printer is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection
1.

Verify that the printer is attached to the correct network port using a cable of the correct length.

Verify that cable connections are secure.

Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.

If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

ENWW

Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.

If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.

If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.

If the IP address is correct, delete the printer and then add it again.

Solve wired network problems 141

The computer is unable to communicate with the printer
1.

Test network communication by pinging the network.
a.

Open a command-line prompt on your computer.
●

For Windows, click Start, click Run, type cmd, and then press Enter.

●

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the IP address for your printer.

If the window displays round-trip times, the network is working.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network.

The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.

New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly
1.

Check the network drivers, print drivers, and the network redirection settings.

Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect
1.

Review the configuration page to check the status of the network protocol. Enable it if necessary.

Reconfigure the network settings if necessary.

142 Chapter 6 Solve problems

ENWW

Solve wireless network problems
●

Introduction

●

Wireless connectivity checklist

●

The printer does not print after the wireless configuration completes

●

The printer does not print, and the computer has a third-party firewall installed

●

The wireless connection does not work after moving the wireless router or printer

●

Cannot connect more computers to the wireless printer

●

The wireless printer loses communication when connected to a VPN

●

The network does not appear in the wireless networks list

●

The wireless network is not functioning

●

Reduce interference on a wireless network

Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a
configuration page from the printer control panel

Wireless connectivity checklist

ENWW

●

Verify that the network cable is not connected.

●

Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.

●

Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.

●

With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.

●

If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.

●

Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).

●

Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).

●

Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.

●

Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.

Solve wireless network problems 143

●

Verify that the print driver is installed on the computer.

●

Verify that you have selected the correct printer port.

●

Verify that the computer and printer connect to the same wireless network.

●

For OS X, verify that the wireless router supports Bonjour.

The printer does not print after the wireless configuration completes
1.

Make sure that the printer is turned on and in the ready state.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

Verify that you can open the printer HP Embedded Web Server from a computer on the network.

The printer does not print, and the computer has a third-party firewall installed
1.

Update the firewall with the most recent update available from the manufacturer.

If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.

Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.

The wireless connection does not work after moving the wireless router or printer
1.

Make sure that the router or printer connects to the same network that your computer connects to.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.

Cannot connect more computers to the wireless printer
1.

Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

Make sure that the printer is turned on and in the ready state.

Make sure there are not more than 5 concurrent Wireless Print Direct users.

Turn off any third-party firewalls on your computer.

Make sure that the wireless network is working correctly.

Make sure that your computer is working correctly. If necessary, restart the computer.

144 Chapter 6 Solve problems

ENWW

The wireless printer loses communication when connected to a VPN
●

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list
●

Make sure the wireless router is turned on and has power.

●

The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning
1.

Make sure that the network cable is not connected.

To verify if the network has lost communication, try connecting other devices to the network.

Test network communication by pinging the network.
a.

Open a command-line prompt on your computer.
●

For Windows, click Start, click Run, type cmd, and then press Enter.

●

For OS X, go to Applications, then Utilities, and open Terminal.

Type ping followed by the router IP address.

If the window displays round-trip times, the network is working.

Make sure that the router or printer connects to the same network that the computer connects to.
a.

Print a configuration page.

Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.

If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.

Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:

ENWW

●

Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.

●

Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.

●

Position the wireless router in a central location in line of sight with the wireless printers on the network.

Solve wireless network problems 145

146 Chapter 6 Solve problems

ENWW

Index

Symbols/Numerics
2,000 High-capacity input tray with
stand
part number 38
2,000-sheet high-capacity input tray
clear jams 121
loading 30
3 x 550-sheet tray with stand
part number 38
550-sheet paper trays
part numbers 38
550-sheet tray with stand
part number 38
550-sheet trays
jams 116
A
accessories
ordering 38
part numbers 38
acoustic specifications 17
AirPrint 71
alternative letterhead mode
34
Android devices
printing from 71
B
bin, output
locating 2
Bonjour
identifying 76
browser requirements
HP embedded Web Server
C
calibrate
colors

ENWW

133

24, 29,

cartridge
replacing 48
cartridge policy 41
cartridge protection 44
cartridges
order numbers 48
checklist
wireless connectivity 143
cleaning
paper path 130
colors
calibrate 133
control panel
help 97
locating 2
locating features 5, 7
customer support
online 96
D
default gateway, setting 86
deleting
stored jobs 67
dimensions, printer 15
double-sided printing
Mac 61
Windows 58
drivers, supported 12
duplex printing
Mac 61
duplex printing (double-sided)
settings (Windows) 57
Windows 58
duplexing
manually (Mac) 61
manually (Windows) 58
E
easy-access USB printing

electrical specifications 17
Embedded Web Server
changing network settings 84
changing printer name 85
opening 84, 85
Embedded Web Server (EWS)
assigning passwords 88
features 76
network connection 76
energy use, optimizing 91
envelopes
orientation 22
envelopes, loading 35
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 76
F
formatter
locating 3
fuser
jams 125
G
gateway, setting default 86
general configuration
HP Embedded Web Server
genuine HP cartridges 41

H
hard disks
encrypted 89
hard drive
part number 38
Help button
locating 5, 7
help, control panel 97

Index 147

Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 5, 7
HP Customer Care 96
HP Embedded Web Server
changing network settings 84
changing printer name 85
general configuration 78
HP Web Services 81
information pages 78
network settings 81
opening 84, 85
other links list 83
print settings 79
security settings 81
troubleshooting tools 80
HP Embedded Web Server (EWS)
features 76
network connection 76
HP ePrint 69
HP ePrint software 70
HP Web Jetadmin 92
HP Web Services
enabling 81
I
image quality
check toner-cartridge status 130
image quality issues
examples and solutions 134
information pages
HP Embedded Web Server 78
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 76
IP Security 88
IPsec 88
IPv4 address 86
IPv6 address 86
J
jams
2,000-sheet high-capacity input
tray 121
550-sheet trays 116
auto-navigation 108
causes of 108
fuser 125

148 Index

locations 107
lower-right door 128
output bin 109
right door 125
Tray 1 110
Tray 2 112
Jetadmin, HP Web 92
jobs, stored
creating (Windows) 64
deleting 67
Mac settings 66
printing 66
K
keypad
locating

L
label
orientation 36
labels
printing (Windows) 58
printing on 36
labels, loading 36
LAN port
locating 4
loading
paper in the 2,000-sheet highcapacity input tray 30
paper in Tray 1 20
paper in Tray 2 and the 550-sheet
trays 25
local area network (LAN)
locating 4
lock
formatter 90
lower-right door
clear jams 128
M
Mac driver settings
Job Storage 66
managing network 84
manual duplex
Mac 61
Windows 58
memory
included 10
memory chip (toner)
locating 48

mobile printing
Android devices 71
mobile printing, software supported
14
multiple pages per sheet
printing (Mac) 62
printing (Windows) 58
N
Near Field Communication printing
68
Netscape Navigator, versions
supported
HP embedded Web Server 76
network
printer name, changing 85
settings, changing 84
settings, viewing 84
network duplex settings, changing
86
network link speed settings,
changing 86
network settings
HP Embedded Web Server 81
networks
default gateway 86
HP Web Jetadmin 92
IPv4 address 86
IPv6 address 86
subnet mask 86
supported 10
NFC accessory
part number 38
NFC printing 68
O
on/off button
locating 2
online help, control panel 97
online support 96
operating systems, supported 12
ordering
supplies and accessories 38
other links list
HP Embedded Web Server 83
output bin
clear jams 109
locating 2
P
pages per minute 10
ENWW

pages per sheet
selecting (Mac) 62
selecting (Windows) 58
paper
jams 108
loading the 2,000-sheet highcapacity input tray 30
loading Tray 1 20
loading Tray 2 and the 550-sheet
trays 25
selecting 131
Tray 1 orientation 22
Tray 2 and the 500-sheet trays
orientation 32
Tray 2 and the 550-sheet trays
orientation 27
paper jams
2,000-sheet high-capacity input
tray 121
550-sheet trays 116
fuser 125
locations 107
lower-right door 128
output bin 109
right door 125
Tray 1 110
Tray 2 112
paper pickup problems
solving 101, 103
paper trays
part numbers 38
paper type
selecting (Windows) 58
paper types
selecting (Mac) 62
paper, ordering 38
part numbers
accessories 38
replacement parts 40
supplies 38
toner cartridges 38
toner collection unit 38
ports
locating 4
power
consumption 17
power connection
locating 3
power switch
locating 2

ENWW

power usage
1 watt or less 91
print drivers, supported 12
print media
loading in Tray 1 20
print on both sides
Mac 61
manually, Windows 58
Windows 58
print settings
HP Embedded Web Server 79
printing
from USB storage accessories 72
stored jobs 66
printing on both sides
settings (Windows) 57
private printing 64
product number
locating 3
protect cartridges 44
R
replacement parts
part numbers 40
replacing
toner cartridges 48
toner-collection unit 52
restore factory settings 98
right door
jams 125
RJ-45 port
locating 4
S
secuity settings
HP Embedded Web Server
security
encrypted hard disk 89
serial number
locating 3
settings
restore factory 98
Sign In button
locating 7
Sign Out button
locating 7
sleep mode 91
special paper
printing (Windows) 58

specifications
electrical and acoustic 17
speed, optimizing 91
Start Copy button
locating 7
status of printer 5
Stop button
locating 5
storage, job
Mac settings 66
store print jobs 64
stored jobs
creating (Mac) 66
creating (Windows) 64
deleting 67
printing 66
storing jobs
with Windows 64
subnet mask 86
supplies
low threshold settings 100
ordering 38
part numbers 38
replacing toner cartridges 48
replacing toner-collection unit 52
using when low 100
support
online 96
system requirements
HP Embedded Web Server 76
minimum 13
T
TCP/IP
manually configuring IPv4
parameters 86
manually configuring IPv6
parameters 86
technical support
online 96
toner cartridge
low threshold settings 100
using when low 100
toner cartridges
components 48
order numbers 48
part numbers 38
replacing 48
toner collection unit
part numbers 38

Index 149

toner-collection unit
replacing 52
touchscreen
locating features 7
transparencies
printing (Windows) 58
Tray 1
jams 110
loading envelopes 35
paper orientation 22
Tray 2
jams 112
Tray 2 and the 500-sheet trays
paper orientation 32
Tray 2 and the 550-sheet trays
loading 25
paper orientation 27
trays
capacity 10
included 10
locating 2
troubleshooting
check toner-cartridge status 130
jams 108
network problems 141
paper feed problems 101
wired network 141
wireless network 143
troubleshooting tools
HP Embedded Web Server 80
two-sided printing
settings (Windows) 57

Wi-Fi Direct printing 14
Wireless Direct Printing 68
wireless network
troubleshooting 143
wireless network interference
wireless print server
part number 38

145

U
USB port
enabling 72
locating 4
USB ports, optional
part number 38
USB storage accessories
printing from 72
W
Web browser requirements
HP Embedded Web Server 76
Web sites
customer support 96
HP Web Jetadmin, downloading
92
weight, printer 15

150 Index

ENWW

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Metadata Date                   : 2016:11:09 12:42:08-07:00
Producer                        : Antenna House PDF Output Library 6.2.640 (Windows (x64))
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Format                          : application/pdf
Description                     : Cheetah tools build R5.29.1-final created on septiembre 26, 2016. 12:26 PM
Title                           : Color LaserJet Enterprise M652, M653 User Guide
Creator                         : HP LaserJet Content Design & Delivery
Subject                         : Edition 1 5/2017
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Page Layout                     : SinglePage
Page Mode                       : UseOutlines
Page Count                      : 160

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HP Color LaserJet Enterprise M652, M653 User Guide Laser Jet C05306568

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