HP Color LaserJet Enterprise M652, M653 User Guide Laser Jet C05306568

User Manual: HP HP Color LaserJet Enterprise M652, M653 - User Guide

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User Guide
Color LaserJet Enterprise M652, M653
www.hp.com/support/colorljM652
www.hp.com/support/colorljM653
M653xM653dnM652n
M652dn
Color LaserJet Enterprise M652, M653
User Guide
Copyright and License
© Copyright 2017 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 5/2017
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Interface ports ...................................................................................................................................................... 4
Control-panel view (color graphical display with keypad control panel, M652 models only) ................. 5
Control-panel view (touchscreen control panel, M653 models only) ......................................................... 7
How to use the touchscreen control panel ................................................................................. 9
Printer specications ............................................................................................................................................................. 10
Technical specications .................................................................................................................................... 10
Supported operating systems ......................................................................................................................... 12
Mobile printing solutions .................................................................................................................................. 14
Printer dimensions ............................................................................................................................................ 15
Power consumption, electrical specications, and acoustic emissions ................................................... 17
Operating-environment range ........................................................................................................................ 17
Printer hardware setup and software installation ............................................................................................................ 18
2 Paper trays .............................................................................................................................................................................................. 19
Introduction ............................................................................................................................................................................. 20
Load Tray 1 ............................................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Tray 1 paper orientation ................................................................................................................................... 22
Use alternative letterhead mode .................................................................................................................... 24
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 24
Load Tray 2 and the 550-sheet trays ................................................................................................................................. 25
Introduction ........................................................................................................................................................ 25
Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 27
Use alternative letterhead mode .................................................................................................................... 29
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 29
Load the 2,000-sheet high-capacity input tray ................................................................................................................ 30
Introduction ........................................................................................................................................................ 30
High-capacity input tray paper orientation ................................................................................................... 32
ENWW iii
Use alternative letterhead mode .................................................................................................................... 34
Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34
Load and print envelopes ..................................................................................................................................................... 35
Introduction ........................................................................................................................................................ 35
Print envelopes .................................................................................................................................................. 35
Envelope orientation ......................................................................................................................................... 35
Load and print labels ............................................................................................................................................................. 36
Introduction ........................................................................................................................................................ 36
Manually feed labels ......................................................................................................................................... 36
Label orientation ............................................................................................................................................... 36
3 Supplies, accessories, and parts .......................................................................................................................................................... 37
Order supplies, accessories, and parts ............................................................................................................................... 38
Ordering .............................................................................................................................................................. 38
Supplies and accessories ................................................................................................................................. 38
Maintenance/long-life consumables .............................................................................................................. 39
Customer self-repair parts ............................................................................................................................... 40
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 41
Introduction ........................................................................................................................................................ 41
Enable or disable the Cartridge Policy feature ............................................................................................. 41
Use the printer control panel to enable the Cartridge Policy feature .................................. 41
Use the printer control panel to disable the Cartridge Policy feature .................................. 41
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............ 42
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 43
Troubleshoot Cartridge Policy control panel error messages ............................................... 44
Enable or disable the Cartridge Protection feature ..................................................................................... 44
Use the printer control panel to enable the Cartridge Protection feature .......................... 44
Use the printer control panel to disable the Cartridge Protection feature .......................... 44
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature .... 45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 46
Troubleshoot Cartridge Protection control panel error messages ....................................... 47
Replace the toner cartridges ................................................................................................................................................ 48
Toner-cartridge information ............................................................................................................................ 48
Remove and replace the cartridges ............................................................................................................... 49
Replace the toner-collection unit ........................................................................................................................................ 52
4 Print .......................................................................................................................................................................................................... 55
Print tasks (Windows) ............................................................................................................................................................ 56
How to print (Windows) .................................................................................................................................... 56
Automatically print on both sides (Windows) ............................................................................................... 57
Manually print on both sides (Windows) ........................................................................................................ 58
iv ENWW
Print multiple pages per sheet (Windows) .................................................................................................... 58
Select the paper type (Windows) .................................................................................................................... 58
Additional print tasks ........................................................................................................................................ 60
Print tasks (OS X) .................................................................................................................................................................... 61
How to print (OS X) ............................................................................................................................................ 61
Automatically print on both sides (OS X) ....................................................................................................... 61
Manually print on both sides (OS X) ................................................................................................................ 61
Print multiple pages per sheet (OS X) ............................................................................................................ 62
Select the paper type (OS X) ............................................................................................................................ 62
Additional print tasks ........................................................................................................................................ 63
Store print jobs on the printer to print later or print privately ........................................................................................ 64
Introduction ........................................................................................................................................................ 64
Create a stored job (Windows) ........................................................................................................................ 64
Create a stored job (OS X) ................................................................................................................................ 66
Print a stored job ............................................................................................................................................... 66
Delete a stored job ............................................................................................................................................ 67
Information sent to printer for Job Accounting purposes ........................................................................... 67
Mobile printing ........................................................................................................................................................................ 68
Introduction ........................................................................................................................................................ 68
Wireless Direct Print and NFC Printing ........................................................................................................... 68
HP ePrint via email ............................................................................................................................................ 69
HP ePrint software ............................................................................................................................................ 70
AirPrint ................................................................................................................................................................. 71
Android embedded printing ............................................................................................................................. 71
Print from the USB port ......................................................................................................................................................... 72
Introduction ........................................................................................................................................................ 72
Enable the USB port for printing ..................................................................................................................... 72
Print USB documents ........................................................................................................................................ 73
5 Manage the printer ................................................................................................................................................................................. 75
Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 76
Introduction ........................................................................................................................................................ 76
How to access the HP Embedded Web Server (EWS) .................................................................................. 76
HP Embedded Web Server features ............................................................................................................... 77
Information tab ............................................................................................................................. 78
General tab .................................................................................................................................... 78
Print tab .......................................................................................................................................... 79
Troubleshooting tab ..................................................................................................................... 80
Security tab .................................................................................................................................... 81
HP Web Services tab .................................................................................................................... 81
Networking tab .............................................................................................................................. 81
ENWW v
Other Links list ............................................................................................................................... 83
Congure IP network settings .............................................................................................................................................. 84
Printer sharing disclaimer ................................................................................................................................ 84
View or change network settings ................................................................................................................... 84
Rename the printer on a network .................................................................................................................. 85
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 86
Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 86
Link speed and duplex settings ...................................................................................................................... 86
Printer security features ....................................................................................................................................................... 88
Introduction ........................................................................................................................................................ 88
Security statements .......................................................................................................................................... 88
IP Security ........................................................................................................................................................... 88
Assign an administrator password ................................................................................................................. 88
Encryption support: HP High Performance Secure Hard Disks .................................................................. 89
Lock the formatter ............................................................................................................................................ 90
Energy-conservation settings .............................................................................................................................................. 91
Introduction ........................................................................................................................................................ 91
Set the idle settings .......................................................................................................................................... 91
Set the sleep timer and congure the printer to use 1 watt or less of power ........................................ 91
HP Web Jetadmin ................................................................................................................................................................... 92
Software and rmware updates .......................................................................................................................................... 93
6 Solve problems ....................................................................................................................................................................................... 95
Customer support .................................................................................................................................................................. 96
Control panel help system .................................................................................................................................................... 97
Restore factory settings ........................................................................................................................................................ 98
Introduction ........................................................................................................................................................ 98
Method one: Restore factory settings from the printer control panel ...................................................... 98
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) ...................................................................................................................................................... 98
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel .............................. 100
Change the “Very Low” settings ................................................................................................................... 100
Order supplies ................................................................................................................................................. 100
Printer does not pick up paper or misfeeds .................................................................................................................... 101
Introduction ...................................................................................................................................................... 101
The printer does not pick up paper .............................................................................................................. 101
The printer picks up multiple sheets of paper ............................................................................................ 103
Clear paper jams .................................................................................................................................................................. 107
Introduction ...................................................................................................................................................... 107
Paper jam locations ........................................................................................................................................ 107
Auto-navigation for clearing paper jams ..................................................................................................... 108
vi ENWW
Experiencing frequent or recurring paper jams? ....................................................................................... 108
13.E1 output bin paper jam ........................................................................................................................... 109
13.A1 tray 1 paper jam .................................................................................................................................. 110
13.A2 tray 2 paper jam .................................................................................................................................. 112
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ................................................................................ 116
13.A 2000-sheet tray paper jam .................................................................................................................. 121
13.B9, 13.B2, 13.FF fuser paper jam ........................................................................................................... 125
13.B2 right door paper jam ........................................................................................................................... 128
Improve print quality ........................................................................................................................................................... 129
Introduction ...................................................................................................................................................... 129
Print from a dierent software program .................................................................................................... 129
Check the paper-type setting for the print job ........................................................................................... 129
Check the paper type setting (Windows) ................................................................................ 129
Check the paper type setting (OS X) ........................................................................................ 129
Check toner-cartridge status ........................................................................................................................ 130
Print a cleaning page ...................................................................................................................................... 130
Visually inspect the toner cartridge ............................................................................................................. 131
Check paper and the printing environment ................................................................................................ 131
Step one: Use paper that meets HP specications ............................................................... 131
Step two: Check the environment ............................................................................................ 131
Step three: Set the individual tray alignment ........................................................................ 132
Try a dierent print driver .............................................................................................................................. 132
Calibrate the printer to align the colors ....................................................................................................... 133
Image defects table ............................................................................................................................................................ 134
Solve wired network problems .......................................................................................................................................... 141
Introduction ...................................................................................................................................................... 141
Poor physical connection ............................................................................................................................... 141
The computer is using the incorrect IP address for the printer ............................................................... 141
The computer is unable to communicate with the printer ....................................................................... 142
The printer is using incorrect link and duplex settings for the network ................................................ 142
New software programs might be causing compatibility problems ...................................................... 142
The computer or workstation might be set up incorrectly ...................................................................... 142
The printer is disabled, or other network settings are incorrect ............................................................. 142
Solve wireless network problems ..................................................................................................................................... 143
Introduction ...................................................................................................................................................... 143
Wireless connectivity checklist ..................................................................................................................... 143
The printer does not print after the wireless conguration completes ................................................. 144
The printer does not print, and the computer has a third-party rewall installed .............................. 144
The wireless connection does not work after moving the wireless router or printer .......................... 144
Cannot connect more computers to the wireless printer ........................................................................ 144
The wireless printer loses communication when connected to a VPN .................................................. 145
ENWW vii
The network does not appear in the wireless networks list .................................................................... 145
The wireless network is not functioning ..................................................................................................... 145
Reduce interference on a wireless network ............................................................................................... 145
Index ........................................................................................................................................................................................................... 147
viii ENWW
1 Printer overview
●Printer views
●Printer specications
●Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 1
Printer views
●Printer front view
●Printer back view
●Interface ports
●Control-panel view (color graphical display with keypad control panel, M652 models only)
●Control-panel view (touchscreen control panel, M653 models only)
Printer front view
13
12
11
1
10
2
4
5
6
8
3
7
9
1 Output bin
2 Control panel with color graphical display and keypad (M652 models only)
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port
Insert a USB ash drive for printing without a computer or to update the printer rmware.
NOTE: An administrator must enable this port before use.
5 Right door (access to the fuser and for clearing jams)
6 Tray 1
7On/o button
8 Tray 2
9 Model name
10 Front door (access to the toner cartridges)
11 Control panel with color touchscreen display (M653 models only)
12 Lower-right door (access for clearing jams)
13 1 x 550-sheet paper feeder, Tray 3 (included with the M653x model, optional for the other models)
2 Chapter 1 Printer overview ENWW
Printer back view
6
1
3
5
2
4
1 Formatter cover
2 Slot for a cable-type security lock
3 Formatter (contains the interface ports)
4 Left door (access to the toner-collection unit)
5 Power connection
6 Serial number and product number label
ENWW Printer views 3
Interface ports
3
2
1
1 Local area network (LAN) Ethernet 10/100/1000 network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices (this port might be covered)
NOTE: For easy-access USB printing, use the USB port near the control panel.
4 Chapter 1 Printer overview ENWW
Control-panel view (color graphical display with keypad control panel, M652 models
only)
Use the control panel to obtain printer and job status information and to congure the printer.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652
or www.hp.com/support/colorljM653’ Select Manuals, and then select General reference.
1
2
3
4
5
6
7
8
9
10
11
12
15
16
17
18
19
14
13
1Reset button Select the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2Sign In or Sign Out icon Select the Sign In button to access secured features.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This icon displays only if the administrator has congured the printer to require permission for
access to features.
3 Applications area Select any of the icons to open the application.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
4Home button Returns to the Home screen
ENWW Printer views 5
5Information button Select the information button to access several types of printer information. Select the items on the
screen for the following information:
●Display Language: Change the language setting for the current user session.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device.
●Wireless: View or change wireless connection settings (for the M652 model, only when an
optional wireless accessory is installed).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
6Help button Provides a list of help topics or information about a topic when using the Home screen, an app, an
option, or a feature
7Back button Backs up one level in the menu tree or backs up one numeric entry
8 Up arrow button Navigates to the previous item or widget in the list, or increases the value of numeric items
9Message Center
button
Displays the Message Center
10 Left arrow button Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases
the value of numeric items
11 OK button Saves the selected value for an item, activates a focused button, or clears an error condition when the
condition is clearable
12 Right arrow button Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items
13 Start button Starts the print job
14 Down arrow button Navigates to the next item or widget in the list, or decreases the value of numeric items
15 Cancel button Pauses the printer and displays a message conrming the job cancellation, if there is an active job
16 Clear button Clears the entire entry in an input eld
17 Sign In or Sign Out button Press the Sign In button to access secured features.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
18 Numeric keypad Enters numeric values
19 Home-screen page
indicator
Indicates the number of pages on the Home screen or in an application. The current page is
highlighted. Use the arrow buttons to scroll between pages.
6 Chapter 1 Printer overview ENWW
Control-panel view (touchscreen control panel, M653 models only)
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652
or www.hp.com/support/colorljM653’ Select Manuals, and then select General reference.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
23
4
6
8
7
1
5
1Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy count
eld, display hidden errors, and restore the default settings (including the language and keyboard
layout).
2Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the printer. The printer restores all options to the default
settings.
NOTE: This button displays only if the administrator has congured the printer to require permission
for access to features.
3Information button Touch the information button to access a screen that provides access to several types of printer
information. Touch the buttons at the bottom of the screen for the following information:
●Display Language: Change the language setting for the current user session.
●Sleep Mode: Place the printer into sleep mode.
●Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or
other device with Wi-Fi.
●Wireless: View or change wireless connection settings (wireless models only).
●Ethernet: View or change Ethernet connection settings.
●HP Web Services: View information to connect and print to the printer using HP Web Services
(ePrint).
4Help button Touch the Help button to open the embedded help system.
5 Current time Displays the current time.
ENWW Printer views 7
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can congure which applications
appear and the order in which they appear.
7 Home-screen page
indicator
Indicates the number of pages on the Home Screen or in an application. The current page is
highlighted. Swipe the screen sideways to scroll between pages.
8Home button Touch the Home button to return to the Home screen.
8 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Settings icon to open the Settings app.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe until the Settings app displays.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Settings app.
ENWW Printer views 9
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
●Technical specications
●Supported operating systems
●Mobile printing solutions
●Printer dimensions
●Power consumption, electrical specications, and acoustic emissions
●Operating-environment range
Technical specications
Model name
Product number
M652n
J7Z98A
M652dn
J7Z99A
M653dn
J8A04A
M653x
J8A05A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (550-sheet capacity)
1 x 550-sheet paper feeder
NOTE: The M652n, M652dn
and M653dn models accept
up to two optional 1 x 550-
sheet feeders. Tray 3 is
included with the M653x
model, which can accept one
additional 1 x 550-sheet
paper feeder.
Optional Optional Optional
1 x 550-sheet paper feeder
with stand
Optional Optional Optional Optional
3 x 550-sheet paper feeder
with stand
Optional Optional Optional Optional
High-capacity input feeder
(HCI)
Optional Optional Optional Optional
Automatic duplex printing Not supported
Connectivity 10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0
Easy-access USB port for
printing without a computer
and upgrading the rmware
Hardware Integration Pocket
for connecting accessory and
third-party devices
HP Internal USB Ports Optional Optional Optional
10 Chapter 1 Printer overview ENWW
Model name
Product number
M652n
J7Z98A
M652dn
J7Z99A
M653dn
J8A04A
M653x
J8A05A
HP Jetdirect 3000w NFC/
Wireless Accessory for printing
from mobile devices
NOTE: For use in the
Hardware Integration Pocket.
The HP Jetdirect 3000w NFC/
Wireless Accessory requires
the HP Internal USB ports
accessory. The J8030A can
also be connected via the rear
host USB port. In that case the
HIP is not used.
Optional Optional Optional Optional
Integrated HP and Wi-Fi Direct
functionality for printing from
mobile devices
Not available Not available Not available
HP Jetdirect 2900nw Print
Server accessory for wireless
connectivity
Optional Optional Optional Optional
Memory 1 GB base memory
NOTE: The base memory is
expandable to 2 GB by adding
a DIMM memory module.
Mass storage 500 GB FIPS140 certied
hard-disk drive
Optional Optional Optional Optional
Security HP Trusted Platform Module
for encrypting all data that
passes through the printer
Optional Optional Optional Optional
Control-panel display and
input
Color graphical display with
10-key keypad
Not supported Not supported
Color touchscreen control
panel
Not supported Not supported
Print Prints 50 pages per minute
(ppm) on letter and 47 ppm
on A4-size paper
Not supported Not supported
Prints 60 pages per minute
(ppm) on letter and 56 ppm
on A4-size paper
Not supported Not supported
Easy-access USB printing (no
computer required)
Store jobs in the printer
memory to print later or print
privately
ENWW Printer specications 11
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with
optional software when using the software installer. Download the "HP PCL.6" version 3 print driver, the
"HP PCL 6" version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for
this printer: www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows® XP SP3, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista®, 32-bit The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
Windows Server 2003 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2003 in July 2010. HP will
continue to provide best eort support for
the discontinued Server 2003 operating
system. Some features of the print driver
are not supported.
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
12 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver (for Windows, or the installer on
the web for OS X)
Notes
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
OS X 10.10 Yosemite, OS X 10.11 El Capitan,
OS X 10.12 Sierra
The HP print driver is available for download
from 123.hp.com/LaserJet. The HP installer
software for OS X is not included in the HP
Software Installer.
For OS X, download the installer from
123.hp.com/LaserJet.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download
the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM652 or
www.hp.com/support/colorljM653 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to
www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows OS X
●CD-ROM drive, DVD drive, or an Internet connection
●Dedicated USB 1.1 or 2.0 connection or a network connection
●400 MB of available hard-disk space
●1 GB RAM (32-bit) or 2 GB RAM (64-bit)
●Internet connection
●1 GB of available hard-disk space
ENWW Printer specications 13
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wi-Fi Direct (wireless models only)
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●HP All-in-One Remote app for iOS and Android devices
●HP ePrint software
●Google Cloud Print
●AirPrint
●Android Printing
14 Chapter 1 Printer overview ENWW
Printer dimensions
Table 1-3 Dimensions for the n and dn models
Printer fully closed Printer fully opened
Height M652n and M652dn models: 482 mm (19 in)
M653dn models: 510 mm (20 in)
M652n and M652dn models: 482 mm (19 in)
M653dn models: 510 mm (20 in)
Depth 458 mm (18 in) 770 mm (30.3 in)
Width 510 mm (20 in) 963 mm (37.9 in)
Weight 26.8 kg (59 lb)
Table 1-4 Dimensions for the x model
Printer fully closed Printer fully opened
Height 510 mm (16.3 in) 510 mm (19.2 in)
Depth 458 mm (18 in) 770 mm (30.3 in)
Width 510 mm (20 in) 963 mm (37.9 in)
Weight 33.1 kg (72.9 lb)
Table 1-5 Dimensions for the 1 x 550-sheet paper feeder
Height 130 mm (5.1 in)
Depth Tray closed: 458 mm (18 in)
Tray opened: 770 mm (30.3 in)
Width Door closed: 510 mm (20.7 in)
Door opened: 510 mm (20.7 in)
Weight 6.3 kg (13.8 lb)
Table 1-6 Dimensions for the printer with one 1 x 550-sheet paper feeder
Printer fully closed Printer fully opened
Height M652n and M652dn models: 612 mm (14 in)
M653dn models: 640 mm (25.1 in)
M653x models: 770 mm (30.3 in)
M652n and M652dn models: 612 mm (14 in)
M653dn models: 640 mm (25.1 in)
M653x models: 770 mm (30.3 in)
Depth 458 mm (18 in) 770 mm (30.3 in)
Width 510 mm (20.7 in) 963 mm (37.9 in)
Weight 33.1 kg (72.9 lb)
ENWW Printer specications 15
Table 1-7 Dimensions for the 1 x 550-sheet paper feeder with stand
Height 450 mm (17.7 in)
Depth Tray closed: 657 mm (25.8 in)
Tray opened: 948 mm (37.3 in)
Width Door closed: 657 mm (25.8 in)
Door opened: 992 mm (39 in)
Weight 18.6 kg (41 lb)
Table 1-8 Dimensions for the printer and the 1 x 550-sheet paper feeder with stand
Printer and accessories fully closed Printer and accessories fully opened
Height M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
Depth 657 mm (25.8 in) 948 mm (37.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 45.4 kg (100 lb)
Table 1-9 Dimensions for the 3 x 550-sheet paper feeder with stand
Height 450 mm (17.7 in)
Depth Tray closed: 657 mm (25.8 in)
Tray open: 984 mm (37.3 in)
Width Door closed: 657 mm (25.8 in)
Door open: 992 mm (39 in)
Weight 22.7 kg (50 lb)
Table 1-10 Dimensions for the printer and the 3 x 550-sheet paper feeder with stand
Printer and accessories fully closed Printer and accessories fully opened
Height M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
Depth 657 mm (25.8 in) 984 mm (37.3 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 49.5 kg (109 lb)
Table 1-11 Dimensions for the High-capacity input feeder (HCI) with stand
Height 450 mm (17.7 in)
16 Chapter 1 Printer overview ENWW
Table 1-11 Dimensions for the High-capacity input feeder (HCI) with stand (continued)
Depth Tray closed: 657 mm (25.8 in)
Tray open: 967 mm (38 in)
Width Door closed: 657 mm (25.8 in)
Door open: 992 mm (39 in)
Weight 25.2 kg (55.5 lb)
Table 1-12 Dimensions for the printer and the High-capacity input feeder (HCI) with stand
Printer and accessories fully closed Printer and accessories fully opened
Height M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
M652n and M652dn models: 932 mm (36.6 in)
M653dn models: 960 mm (37.7 in)
Depth 657 mm (25.8 in) 967 mm (38 in)
Width 657 mm (25.8 in) 992 mm (39 in)
Weight 52 kg (114.6 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-13 Operating-environment specications
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 10° to 30°C (50° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
ENWW Printer specications 17
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653 for HP's all-inclusive help for the
printer. Find the following support:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
18 Chapter 1 Printer overview ENWW
2 Paper trays
●Introduction
●Load Tray 1
●Load Tray 2 and the 550-sheet trays
●Load the 2,000-sheet high-capacity input tray
●Load and print envelopes
●Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 19
Introduction
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load Tray 1
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2
(20 lb) paper or 10 envelopes.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
20 Chapter 2 Paper trays ENWW
3. Use the blue adjustment latch to spread the paper
guides to the correct size, and then load paper in
the tray. For information about how to orient the
paper, see Table 2-1 Tray 1 paper orientation
on page 22.
Make sure that the paper ts under the ll line on
the paper guides.
NOTE: The maximum stack height is 10 mm (0.4
in), or approximately 100 sheets of 75 g/m2 (20 lb)
paper.
4. Using the blue adjustment latch, adjust the side
guides so that they lightly touch the paper stack,
but do not bend it.
ENWW Load Tray 1 21
Tray 1 paper orientation
Table 2-1 Tray 1 paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Bottom edge leading into the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Bottom edge leading into the printer
Landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Face-down
Top edge toward the back of the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-up
Top edge toward the back of the printer
22 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 3 x 5, 4 x 6, 5 x 7, 5 x
8, A4, A5, A6, RA4, B5
(JIS), B6 (JIS), L (90 x 130
mm), 10 x 15 cm, Ocio
(216 x 340), 16K 195 x
270 mm, 16K 184 x 260
mm, 16K 197 x 273 mm,
Japanese Postcard
(Postcard (JIS)), Double
Japan Postcard Rotated
(Double Postcard (JIS))
Holes toward the back of the printer
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, B5 (JIS), Ocio (216
x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Holes toward the back of the printer
ENWW Load Tray 1 23
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
24 Chapter 2 Paper trays ENWW
Load Tray 2 and the 550-sheet trays
Introduction
The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays
hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown
here.
CAUTION: Do not extend more than one paper tray at a time.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper-width
guides by squeezing the blue adjustment latches
and sliding the guides to the size of the paper
being used.
3. Adjust the paper-length guide by squeezing the
adjustment latch and sliding the guide to the size
of the paper being used.
ENWW Load Tray 2 and the 550-sheet trays 25
4. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-2 Tray 2 and the 550-sheet trays
paper orientation on page 27.
NOTE: Do not adjust the paper guides tightly
against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
5. Close the tray.
6. The tray conguration message displays on the
printer control panel.
7. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
For custom-size paper, specify the X and Y
dimensions for the paper when the prompt
displays on the printer control panel.
X
Y
8. Select the correct type and size, and then touch
the OK button.
26 Chapter 2 Paper trays ENWW
Tray 2 and the 550-sheet trays paper orientation
Table 2-2 Tray 2 and the 550-sheet trays paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Face-up
Top edge at the left side of the tray
Landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Face-up
Top edge toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Face-down
Top edge toward the back of the tray
ENWW Load Tray 2 and the 550-sheet trays 27
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Prepunched Portrait or landscape 1-sided printing Letter, Legal, Executive,
Statement, Ocio (8.5 x
13), 4 x 6, 5 x 7, 5 x 8, A4,
A5, A6, RA4, B5 (JIS), B6
(JIS), L (90 x 130 mm), 10
x 15 cm, Ocio (216 x
340), 16K 195 x 270
mm, 16K 184 x 260 mm,
16K 197 x 273 mm,
Double Japan Postcard
Rotated (Double
Postcard (JIS))
Holes toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, Executive,
Ocio (8.5 x 13), A4, A5,
RA4, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm
Holes toward the back of the tray
28 Chapter 2 Paper trays ENWW
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
ENWW Load Tray 2 and the 550-sheet trays 29
Load the 2,000-sheet high-capacity input tray
Introduction
The following information describes how to load paper into High-capacity input tray. This tray holds up to 2,000
sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
2. Before loading paper, adjust the paper-width guide
by squeezing the blue adjustment latch and sliding
it to the size of the paper being used.
30 Chapter 2 Paper trays ENWW
3. Rotate the paper-stop lever to the correct position
for the paper being used.
4. Load paper into the tray. Check the paper to verify
the guides lightly touch the stack, but do not bend
it. For information about how to orient the paper,
see Table 2-3 High-capacity input tray paper
orientation on page 32.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray. Be
sure that the top of the stack is below the tray full
indicator.
5. Close the tray.
ENWW Load the 2,000-sheet high-capacity input tray 31
6. The tray conguration message displays on the
printer control panel.
7. Touch the OK button to accept the detected type
and size, or touch the Modify button to choose a
dierent paper size or type.
High-capacity input tray paper orientation
Table 2-3 High-capacity input tray paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or preprinted Portrait 1-sided printing Letter, Legal, A4 Face-up
Top edge at the left side of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Face-down
Top edge at the left side of the tray
Landscape 1-sided printing Letter, Legal, A4 Face-up
Top edge toward the back of the tray
32 Chapter 2 Paper trays ENWW
Table 2-3 High-capacity input tray paper orientation (continued)
Paper type Image orientation Duplex mode Paper size How to load paper
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Face-down
Top edge toward the back of the tray
Prepunched Portrait or landscape 1-sided printing Letter, Legal, A4 Holes toward the back of the tray
Automatic 2-sided
printing or with
Alternative Letterhead
Mode enabled
Letter, Legal, A4 Holes toward the back of the tray
ENWW Load the 2,000-sheet high-capacity input tray 33
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way
for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper
as for automatic duplex printing.
To use the feature, enable it by using the printer control-panel menus.
Enable Alternative Letterhead Mode by using the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Trays
●Alternative Letterhead Mode
3. Select Enabled, and then touch the Save button or press the OK button.
34 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray
1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load
Tray 1 Envelope #9, Envelope #10, Envelope
Monarch, Envelope B5, Envelope C5,
Envelope C6, Envelope DL
Face-down
Top edge toward the front of the printer
ENWW Load and print envelopes 35
Load and print labels
Introduction
The following information describes how to print and load labels.
To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is congured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
congured for labels, the printer will print from Tray 2. If Tray 3 is installed and congured for labels, but
Tray 2 is not congured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label orientation
Tray How to load labels
Tray 2 and the 550-
sheet trays
Face-up
Top edge toward the right of the printer
36 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●Order supplies, accessories, and parts
●Congure the HP toner-cartridge-protection supply settings
●Replace the toner cartridges
●Replace the toner-collection unit
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 37
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 655A Black Original LaserJet Toner
Cartridge
Standard-yield replacement black toner
cartridge
655A CF450A
HP 656X High Yield Black Original
LaserJet Toner Cartridge
High-yield replacement black toner
cartridge
656X CF460X
HP 655A Cyan Original LaserJet Toner
Cartridge
Standard-yield replacement cyan toner
cartridge
655A CF451A
HP 656X High Yield Cyan Original
LaserJet Toner Cartridge
High-yield replacement cyan toner
cartridge
656X CF461X
HP 656X Yellow Original LaserJet Toner
Cartridge
Standard-yield replacement yellow
toner cartridge
655A CF452A
HP 656X High Yield Yellow Original
LaserJet Toner Cartridge
High-yield replacement yellow toner
cartridge
656X CF462X
HP 656X Magenta Original LaserJet
Toner Cartridge
Standard-yield replacement magenta
toner cartridge
655A CF453A
HP 656X High Yield Magenta Original
LaserJet Toner Cartridge
High-yield replacement magenta toner
cartridge
656X CF463X
Accessories
HP Color LaserJet 550-sheet Paper
Tray
Optional 550-sheet paper feeder
NOTE: The printer supports up to two
1 x 550-sheet paper feeders unless
other input devices are present.
Not applicable P1B09A
HP Color LaserJet 550-sheet Paper
Tray with Stand
Optional 550-sheet paper feeder with
stand
Not applicable P1B10A
HP Color LaserJet 3 x 550-sheet Paper
Tray with Stand
Optional 3 x 550-sheet paper feeder
with stand to support the printer
Not applicable P1B11A
HP Color LaserJet High Capacity Paper
Feeder with Stand
Optional 2,000-sheet paper feeder and
550-sheet paper feeder with stand to
support the printer
Not applicable P1B12A
38 Chapter 3 Supplies, accessories, and parts ENWW
Item Description Cartridge number Part number
HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3000w NFC/Wireless
Accessory
NOTE: For use in the Hardware
Integration Pocket. The HP Jetdirect
3000w NFC/Wireless Accessory
requires the HP Internal USB ports
accessory (B2L28A). The J8031A can
also be connected via the rear host USB
port. in that case, the HIP is not used.
Wi-Fi direct accessory for “touch”
printing from mobile devices
Not applicable J8030A
HP Trusted Platform Module Automatically encrypts all data that
passes through the printer
Not applicable F5S62A
HP Internal USB ports Two optional USB ports for connecting
third-party devices
Not applicable B5L28A
HP Secure High Performance Hard Disk
Drive
Optional 500 GB FIPS140 certied hard
drive
Not applicable B5L29A
HP 1GB DDR3 x32 144-Pin 800MHz
SODIMM
Optional DIMM for expanding the
memory
Not applicable E5K48A
Maintenance/long-life consumables
Maintenance/LLC Kit Part number Estimated life1
HP LaserJet 110V Maintenance Kit P1B91A 150,000 pages*
HP LaserJet 220V Maintenance Kit P1B92A 150,000 pages*
HP LaserJet Image Transfer Belt Kit P1B93A 150,000 pages*
HP LaserJet Toner Collection Unit P1B94A 100,000 pages*
MP Roller kit P1B96A 150,000 pages*
1HP Maintenance/Long Life Consumables (LLC) life specications are estimations based on the LLC life test conditions listed below. Actual
individual life/yield during normal use varies depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
*The LLC life test conditions
●Print coverage: 5% evenly distributed across the page
●Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)
●Media size: Letter/A4
●Media weight: 75 g/m2 (20 lb) plain media
●Job size: 4 pages
●Short edge feed (A3) (i.e., Legal size media)
Factors that can reduce life from the conditions above:
ENWW Order supplies, accessories, and parts 39
●Media narrower than Letter/A4 widths (thermal slow downs equal more rotations)
●Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components)
●Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations)
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
●Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description Self-replacement options Part number
1 x 550-sheet paper feeder Replacement 1 x 550-sheet paper tray Mandatory P1B09-67901
Secure Hard Disk Drive Replacement hard disk drive Mandatory B5L29-67903
1GB 90-Pin DDR3 x32 800 MHz SODIMM Replacement memory DIMM Mandatory E5K48-67902
Trusted Platform Module Replacement Trusted Platform Module Mandatory F5S62-61001
HP Jetdirect 2900nw Print Server Replacement USB wireless print server
accessory
Mandatory J8031-61001
HP Jetdirect 3000w NFC/Wireless
Accessory
Replacement Wireless Direct Print
accessory for “touch” printing from mobile
devices
Mandatory J8030-61001
Control Panel Kit (M653 models) Replacement control panel Mandatory 5851-7252
Control Panel Kit (M652 models) Replacement control panel Mandatory 5851-7253
40 Chapter 3 Supplies, accessories, and parts ENWW
Congure the HP toner-cartridge-protection supply settings
●Introduction
●Enable or disable the Cartridge Policy feature
●Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3
and later.
●Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only
genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible
print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
●Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Policy feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
ENWW Congure the HP toner-cartridge-protection supply settings 41
●Manage Supplies
●Cartridge Policy
3. Select O.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
42 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Policy drop-down list.
5. Click the Apply button to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 43
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.0X.30 Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do
if it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Use the printer control panel to enable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to conrm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Cartridge Protection
3. Select O.
44 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
ENWW Congure the HP toner-cartridge-protection supply settings 45
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select O from the Cartridge Protection drop-down list.
5. Click the Apply button to save the changes.
46 Chapter 3 Supplies, accessories, and parts ENWW
Troubleshoot Cartridge Protection control panel error messages
Error message Description Recommended action
10.0X.57 Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
ENWW Congure the HP toner-cartridge-protection supply settings 47
Replace the toner cartridges
Toner-cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a dierent toner cartridge for each color: yellow (Y), magenta (M), cyan (C),
and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 655A Black Original LaserJet
Toner Cartridge
Standard-yield replacement
black toner cartridge
655A CF450A
HP 656X High Yield Black
Original LaserJet Toner Cartridge
High-yield replacement black
toner cartridge
656X CF460X
HP 655A Cyan Original LaserJet
Toner Cartridge
Standard-yield replacement
cyan cartridge
655A CF451A
HP 656X High Yield Cyan
Original LaserJet Toner Cartridge
High-yield replacement cyan
toner cartridge
656X CF461X
HP 655A Yellow Original
LaserJet Toner Cartridge
Standard-yield replacement
yellow toner cartridge
655A CF452A
HP 656X High Yield Yellow
Original LaserJet Toner Cartridge
High-yield replacement yellow
toner cartridge
656X CF462X
HP 655A Magenta Original
LaserJet Toner Cartridge
Standard-yield replacement
magenta toner cartridge
655A CF453A
HP 656X High Yield Magenta
Original LaserJet Toner Cartridge
High-yield replacement
magenta toner cartridge
656X CF463X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner-cartridge components.
48 Chapter 3 Supplies, accessories, and parts ENWW
1 Handle
2 Imaging drum
3 Protective shield
4 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridges
1. Open the front door.
ENWW Replace the toner cartridges 49
2. Grasp the handle of the used toner cartridge and
pull out to remove it.
3. Remove the new toner cartridge from its
packaging by removing the plastic end caps,
removing the cartridge from the plastic bag, and
then removing the orange protective shield. Save
all packaging for recycling the used toner
cartridge.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
2
1
3
4
4. Hold both ends of the toner cartridge and rock it
5-6 times.
50 Chapter 3 Supplies, accessories, and parts ENWW
5. Support the toner cartridge underneath with one
hand while holding the cartridge handle with the
other. Align the toner cartridge with its slot on the
shelf, and then insert the toner cartridge into the
printer.
NOTE: Avoid touching the green imaging drum.
Fingerprints on the imaging drum can cause print
defects.
6. Close the front door.
ENWW Replace the toner cartridges 51
Replace the toner-collection unit
Replace the toner collection unit when the control panel prompts you.
NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit
and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print
quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
1. Open the front door.
2. Open the left door.
52 Chapter 3 Supplies, accessories, and parts ENWW
3. Grasp the top of the toner-collection unit and
remove it from the printer.
4. Remove the new toner-collection unit from its
packaging.
5. Install the new unit into the printer. Make sure the
toner-collection unit is rmly in place.
ENWW Replace the toner-collection unit 53
6. Close the left door.
NOTE: If the toner-collection unit is not installed
correctly, the left door does not close completely.
To recycle the used toner-collection unit, follow the
instructions included with the new toner-collection
unit.
7. Close the front door.
54 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●Print tasks (Windows)
●Print tasks (OS X)
●Store print jobs on the printer to print later or print privately
●Mobile printing
●Print from the USB port
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 55
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
56 Chapter 4 Print ENWW
3. Clickthe tabs in the print driver to congure the available options. For example, set the paper orientation on
the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 57
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
58 Chapter 4 Print ENWW
3. Click the Paper/Quality tab.
4. From the Paper type drop-down, select the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click OK.
8. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
9. Load the tray with the specied type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a dierent
paper size or type.
11. Select the correct type and size, and then touch the OK button.
ENWW Print tasks (Windows) 59
Additional print tasks
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
60 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
ENWW Print tasks (OS X) 61
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
●Media Type: Select the option for the type of paper for the print job.
●Print Quality: Select the resolution level for the print job.
●Edge-To-Edge Printing: Select this option to print close to the paper edges.
●EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
62 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Instructions are available for performing specic print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to t a specic paper size
●Print the rst or last pages of the document on dierent paper
●Print watermarks on a document
ENWW Print tasks (OS X) 63
Store print jobs on the printer to print later or print privately
Introduction
The following information provides procedures for creating and printing documents that are stored on the
printer. These jobs can be printed at a later time or printed privately.
●Create a stored job (Windows)
●Create a stored job (OS X)
●Print a stored job
●Delete a stored job
●Information sent to printer for Job Accounting purposes
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look dierent than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for
dierent software programs).
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,
and then select the printer.
64 Chapter 4 Print ENWW
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
7. For information about how to print the job, see the topic for "Print a stored job."
ENWW Store print jobs on the printer to print later or print privately 65
Create a stored job (OS X)
Store jobs on the printer for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Job Storage menu.
4. In the Mode drop-down list, select the type of stored job.
●Proof and Hold: Print and proof one copy of a job, and then print more copies.
●Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints and is lost if the printer loses power.
●Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later.
●Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name.
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-
digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts
them to enter this PIN number.
7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, select the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Select Print to print the job.
66 Chapter 4 Print ENWW
Delete a stored job
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and
job name. If a job is not already stored under the same user and job name, and the printer needs additional
space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the
printer can store, complete the following procedure:
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Copy/Print or Print
●Manage Stored Jobs
●Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select Done to save the setting.
Use the following procedure to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print.
2. Select Print from Job Storage.
3. Select Choose, and then select the name of the folder where the job is stored.
4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
5. Select the Trash icon to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWW Store print jobs on the printer to print later or print privately 67
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●Wireless Direct Print and NFC Printing
●HP ePrint via email
●HP ePrint software
●AirPrint
●Android embedded printing
Wireless Direct Print and NFC Printing
HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported
HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers
that include a hardware-integration pocket (HIP).
Wireless Direct Print and NFC printing enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to work.
Use Wireless Direct Print to print wirelessly from the following devices:
●iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●Android mobile devices using the HP ePrint App or the Android embedded print solution
●PC and Mac devices using the HP ePrint Software
For more information on wireless printing, go to www.hp.com/go/wirelessprinting.
NFC and Wireless Direct Print capabilities can be enabled or disabled from the printer control panel.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Wireless Direct
●Status
3. Select On, and then select OK to enable wireless printing.
68 Chapter 4 Print ENWW
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wireless Direct Name for easier printer identication for HP Wireless Direct
printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by
selecting the Information icon, and then selecting the Network icon or the Wireless icon.
Complete the following procedure to change the printer Wireless Direct name:
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Wireless Direct
●Wireless Direct Name
3. Use the keypad to change the name in the Wireless Direct Name text eld. Select OK.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
ENWW Mobile printing 69
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oce or at locations across the globe.
●Windows: After installing the software, open the Print option from within your application, and then select
HP ePrint from the installed printers list. Click the Properties button to congure print options.
●OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom
left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN or
WAN) to products that support UPD PostScript®.
Windows and OS X both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and OS X also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
NOTE: The HP ePrint software is a PDF workow utility for OS X, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
70 Chapter 4 Print ENWW
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●Mail
●Photos
●Safari
●iBooks
●Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 71
Print from the USB port
Introduction
This printer features easy-access USB printing, for quickly printing les without sending them from a computer.
The printer accepts standard USB ash drives in the USB port near the control panel. It supports the following
types of les:
●.pdf
●.prn
●.pcl
●.ps
●.cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following
methods to enable the port:
Method one: Enable the USB port from the printer control-panel menus
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●USB Settings
●Print From USB Drive Settings
●Enable Print From USB Drive
3. Select the Enabled option.
Method two: Enable the USB port from the HP Embedded Web server (network-connected printers only)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
72 Chapter 4 Print ENWW
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the Copy/Print tab.
3. On the left side of the screen, click Retrieve from USB Setup.
4. Select the Enable Retrieve from USB check box.
5. Click Apply.
Print USB documents
1. Insert the USB ash drive into the easy-access USB port.
NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the
cover straight out to remove it.
2. From the Home screen on the printer control panel, select Print.
3. Select Print from USB Drive.
4. Select Choose, and then select the name of the document to print. Select Select.
NOTE: The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the number of copies eld in the bottom-left corner of the screen.
Use the keypad to enter the number of copies to print.
6. Press the Start button or touch Print to print the document.
ENWW Print from the USB port 73
74 Chapter 4 Print ENWW
5 Manage the printer
●Advanced conguration with HP Embedded Web Server (EWS)
●Congure IP network settings
●Printer security features
●Energy-conservation settings
●HP Web Jetadmin
●Software and rmware updates
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 75
Advanced conguration with HP Embedded Web Server (EWS)
●Introduction
●How to access the HP Embedded Web Server (EWS)
●HP Embedded Web Server features
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
●View printer status information
●Determine the remaining life for all supplies and order new ones
●View and change tray congurations
●View and change the printer control-panel menu conguration
●View and print internal pages
●Receive notication of printer and supplies events
●View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
How to access the HP Embedded Web Server (EWS)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
76 Chapter 5 Manage the printer ENWW
1. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to
select the Ethernet menu. Press the OK button to open the menu and display the IP address or host
name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the Network
icon to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
●Internet Explorer (version 8.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
Windows® 8 or greater
●Internet Explorer (version 9.x or greater)
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
OS X
●Safari (version 5.x or greater)
●Google Chrome (version 34.x or greater)
Linux
●Google Chrome (version 34.x or greater)
●Firefox (version 20.x or greater)
HP Embedded Web Server features
●Information tab
●General tab
●Print tab
●Troubleshooting tab
●Security tab
●HP Web Services tab
ENWW Advanced conguration with HP Embedded Web Server (EWS) 77
●Networking tab
●Other Links list
Information tab
Table 5-1 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.
Job Log Shows a summary of all jobs the printer has processed.
Conguration Page Shows the information found on the conguration page.
Supplies Status Page Shows the status of the supplies for the printer.
Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamicweb
pages that help solve problems. These pages also show additional services available for
the printer.
Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.
Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.
Control Panel Snapshot Shows an image of the current screen on the control panel display.
Print Upload a print-ready le from the computer to print. The printer uses the default print
settings to print the le.
Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or
view.
Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
with the printer.
General tab
Table 5-2 HP Embedded Web Server General tab
Menu Description
Alerts Setup email alerts for various printer and supplies events.
Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel.
NOTE: Congure settings on this screen, or the HP Embedded Web Server provides more
advanced conguration options than are available through the Administration menu.
General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer
control panel take priority over print jobs.
AutoSend Congure the printer to send automated emails regarding printer conguration and
supplies to specic email addresses.
Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.
78 Chapter 5 Manage the printer ENWW
Table 5-2 HP Embedded Web Server General tab (continued)
Menu Description
Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.
Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.
Language Set the language in which to display the HP Embedded Web Server information.
Date/Time Settings Set the date and time or synchronize with a network time server.
Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a dierent schedule
for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore
data to the printer.
Reset Factory Settings Restore printer settings to the factory defaults.
Solution Installer Install third-party software packages that extend or modify the functionality of the printer.
Firmware Upgrade Download and install printer rmware upgrade les.
Quota and Statistics Services Provides connection information about third-party job-statistics services.
Print tab
Table 5-3 HP Embedded Web Server Print tab
Menu Description
Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.
Congure job-storage options.
Default Print Options Congure the default options for print jobs.
Adjust Paper Types Override the factory-default mode settings if print quality problems occur when using a
specic paper type.
Restrict Color
(Color printers only)
Permit or restrict color printing.
Specify permissions for individual users or for jobs that are sent from specic software
programs.
PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 79
Table 5-3 HP Embedded Web Server Print tab (continued)
Menu Description
Print Quality Congure the print quality settings, including the following:
●General print-quality settings
●Default color settings
●Default image registration settings
●Auto sense behavior
●Default paper types
●Default optimization settings
Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.
Manage Trays Congure settings for paper trays.
Troubleshooting tab
Table 5-4 HP Embedded Web Server Troubleshooting tab
Menu Description
General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.
Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.
Retrieve Diagnostic Data
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Export printer information to a le that can be useful for detailed problem analysis.
Calibration/Cleaning
(Color printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
Firmware Upgrade Download and install printer rmware upgrade les.
Restore Factory Settings Restore printer settings to factory defaults.
80 Chapter 5 Manage the printer ENWW
Security tab
Table 5-5 HP Embedded Web Server Security tab
Menu Description
General Security Settings for general security, including the following:
●Congure an administrator password to restrict access to certain features on the
printer.
●Set PJL password for processing PJL commands.
●Set le system access and rmware upgrade security.
●Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
●View the status of all security settings.
Account Policy Enable administrator account settings.
Access Control Congure access to printer functions for specic individuals or groups, and select the
method individuals use to sign in to the printer.
Protect Stored Data Congure and manage the internal hard drive for the printer.
Congure settings for jobs that are stored on the printer hard drive.
Certicate Management Install and manage security certicates for access to the printer and the network.
Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no
sites are added to the list, then all sites are trusted.
Self Test Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.
Table 5-6 HP Embedded Web Server HP Web Services tab
Menu Description
Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.
HP JetAdvantage Access solutions that extend the capabilities of the printer
Networking tab
Use the Networking tab to congure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.
Table 5-7 HP Embedded Web Server Networking tab
Menu Description
Conguration
ENWW Advanced conguration with HP Embedded Web Server (EWS) 81
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
Wireless Direct Congure Wireless Direct settings for printers that include embedded Wireless Direct
printing or that have a wireless accessory installed.
NOTE: The conguration options available depend on the print server model.
TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The conguration options available depend on the print server model.
Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.
Other Settings Congure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include rmware update, LPD
queues, USB settings, support information, and refresh rate.
AirPrint Enable, set up, or disable network printing from Apple supported printers.
Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.
Google Cloud Print
Setup Set up Google Cloud Print options.
Web Proxy Congure proxy settings.
Security
Settings View and restore current security settings to factory-default values.
Congure security settings using the Security Conguration Wizard.
NOTE: Do not use the Security Conguration Wizard to congure security settings using
network-management applications, such as HP Web Jetadmin.
Authorization Control conguration management and use of this printer, including the following:
●Set or change the administrator password to control access to conguration
parameters.
●Request, install, and manage digital certicates on the HP Jetdirect print server.
●Limit host access to this printer through an Access Control List (ACL) (for selected
print servers on IPv4 networks only).
Secure Communication Congure security settings.
Mgmt. Protocols Congure and manage security protocols for this printer, including the following:
●Set the security management level for the HP Embedded Web Server, and control
trac over HTTP and HTTPS.
●Congure the SNMP (Simple Network Management Protocol) operation. Enable or
disable the SNMP v1/v2c or SNMP v3 agents on the print server.
●Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and conguration-
management protocols.
82 Chapter 5 Manage the printer ENWW
Table 5-7 HP Embedded Web Server Networking tab (continued)
Menu Description
802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.
IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and
congure mutual authentication using certicates.
Diagnostics
Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each
protocol.
Conguration Page View the HP Jetdirect conguration page, which contains status and conguration
information.
Other Links list
NOTE: Congure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links
menu on the General tab. The following are the default links.
Table 5-8 HP Embedded Web Server Other Links list
Menu Description
Product Support Connect to the support site for the printer to search for help on various topics.
Shop for Supplies Connect to the HP SureSupply website for information on purchasing original HP supplies,
such as toner cartridges and paper.
HP Instant Support Connect to the HP website to nd solutions to printer problems.
ENWW Advanced conguration with HP Embedded Web Server (EWS) 83
Congure IP network settings
●Printer sharing disclaimer
●View or change network settings
●Rename the printer on a network
●Manually congure IPv4 TCP/IP parameters from the control panel
●Manually congure IPv6 TCP/IP parameters from the control panel
●Link speed and duplex settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
84 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the Device Information page, the default printer name is in the Device Name eld. You can change this
name to uniquely identify this printer.
ENWW Congure IP network settings 85
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV 4 Settings
●Cong Method
3. Select the Manual option, and then select the Save button.
4. Open the Manual Settings menu.
5. Select the IP Address, Subnet Mask, or Default Gateway option.
6. Using the numeric keyboard, enter the correct digits for the eld, and then press or touch the OK button.
Repeat the process for each eld, and then select Save.
Manually congure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address.
1. From the Home screen on the printer control panel, open the Settings menu.
2. To enable manual conguration, open the following menus:
●Networking
●Ethernet
●TCP/IP
●IPV6 Settings
3. Select Enable, and then select On.
4. To congure the address, open the Address menu, and then touch the eld to open a keypad.
5. Using the numeric keyboard, enter the correct digits for the eld, and then press or touch the OK button.
6. Select Save.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
86 Chapter 5 Manage the printer ENWW
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Networking
●Ethernet
●Link Speed
3. Select one of the following options:
●Auto: The print server automatically congures itself for the highest link speed and communication
mode allowed on the network.
●10T Half: 10 megabytes per second (Mbps), half-duplex operation
●10T Full: 10 Mbps, full-duplex operation
●10T Auto: 10 Mbps, automatic-duplex operation
●100TX Half: 100 Mbps, half-duplex operation
●100TX Full: 100 Mbps, full-duplex operation
●100TX Auto: 100 Mbps, automatic-duplex operation
●1000T Full: 1000 Mbps, full-duplex operation
4. Select Save. The printer turns o and then on.
ENWW Congure IP network settings 87
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●Security statements
●IP Security
●Assign an administrator password
●Encryption support: HP High Performance Secure Hard Disks
●Lock the formatter
Security statements
The printer supports security standards and recommended protocols that help you keep the printer secure,
protect critical information on your network, and simplify the way you monitor and maintain the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network trac to and from the printer. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by
using the Networking tab in the HP Embedded Web Server.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
88 Chapter 5 Manage the printer ENWW
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in
the Username eld.
5. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.
NOTE: To change an existing password, rst enter the existing password in the Old Password eld.
6. Click the Apply button.
NOTE: Make note of the password and store it in a safe place. The administrator password cannot be
recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the
assistance required to completely reset the printer.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by selecting Sign In from the printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the
network administrator for this printer if you have questions about which credentials to use.
1. Keypad control panels: Press the Sign In button
Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE: To maintain security for the printer, press or touch the Sign Out button when you have nished using
the printer.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-
saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to congure the disk.
ENWW Printer security features 89
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
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Energy-conservation settings
Introduction
●Set the idle settings
●Set the sleep timer and congure the printer to use 1 watt or less of power
Set the idle settings
By default the printer stays warm between jobs to optimize speed and print the rst page of jobs faster. To
conserve energy, set the printer to cool between jobs.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General Settings
●Energy Settings
●Idle Settings
3. Adjust the slider to the right to save energy. Touch Done to save the setting.
Set the sleep timer and congure the printer to use 1 watt or less of power
The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters
sleep mode, and how quickly the printer wakes up from sleep mode.
To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after
Inactivity and Auto O after sleep settings.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General Settings
●Energy Settings
●Sleep Settings
3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep
mode. Enter the appropriate time period.
NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less
than 1 minute.
4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter
the appropriate time period.
NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,
but can be set to wake only to the power button.
5. Select Done to save the settings.
ENWW Energy-conservation settings 91
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eciently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution allows
you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go
to www.hp.com/go/webjetadmin for more information.
92 Chapter 5 Manage the printer ENWW
Software and rmware updates
HP regularly updates features that are available in the printer rmware. To take advantage of the most current
features, update the printer rmware. Download the most recent rmware update le from the Web:
Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653. Click Drivers & Software.
ENWW Software and rmware updates 93
94 Chapter 5 Manage the printer ENWW
6 Solve problems
●Customer support
●Control panel help system
●Restore factory settings
●A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●Printer does not pick up paper or misfeeds
●Clear paper jams
●Improve print quality
●Image defects table
●Solve wired network problems
●Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM652 or www.hp.com/support/colorljM653.
HP's all-inclusive help for the printer includes the following information:
●Install and congure
●Learn and use
●Solve problems
●Download software and rmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 95
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/colorljM652 or www.hp.com/support/
colorljM653
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
96 Chapter 6 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the
Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specic topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that show specic procedures, such as clearing paper jams.
If the printer alerts of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
ENWW Control panel help system 97
Restore factory settings
Introduction
Use one of the following methods to restore the printer to the original settings from the factory.
NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some
settings are not changed, such as language, date, time, and some network conguration settings.
Method one: Restore factory settings from the printer control panel
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●General
●Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Restore factory settings from the HP Embedded Web Server (network-
connected printers only)
NOTE: The steps vary according to the type of control panel.
12
1 Keypad control panel
2 Touchscreen control panel
1. Open the HP Embedded Web Server (EWS):
98 Chapter 6 Solve problems ENWW
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys
to select the Ethernet menu. Press the OK button to open the menu and display the IP address
or host name.
Touchscreen control panels: On the printer control panel, touch the button, and then select the
Network icon to display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
ENWW Restore factory settings 99
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status
Page or the HP Embedded Web Server (EWS) for the status.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, open the Settings menu.
2. Open the following menus:
●Manage Supplies
●Very Low Behavior
●Black Cartridge or Color Cartridges
3. Select one of the following options:
●Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold.
●Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
●Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print
quality.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
100 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●The printer does not pick up paper
●The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 101
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-1 Size markings for Tray 1 or the multipurpose tray
Figure 6-2 Size markings for cassette trays
102 Chapter 6 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the
ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the
stack of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-3 Technique for exing the paper stack
12
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
ENWW Printer does not pick up paper or misfeeds 103
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-5 Technique for exing the paper stack
12
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
104 Chapter 6 Solve problems ENWW
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-6 Stack-height markings
Figure 6-7 Tab for the paper stack
ENWW Printer does not pick up paper or misfeeds 105
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers. Most
HP printers have markings similar to these.
Figure 6-8 Size markings for Tray 1 or the multipurpose tray
Figure 6-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specications.
106 Chapter 6 Solve problems ENWW
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●Paper jam locations
●Auto-navigation for clearing paper jams
●Experiencing frequent or recurring paper jams?
●13.E1 output bin paper jam
●13.A1 tray 1 paper jam
●13.A2 tray 2 paper jam
●13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
●13.A 2000-sheet tray paper jam
●13.B9, 13.B2, 13.FF fuser paper jam
●13.B2 right door paper jam
Paper jam locations
1
2
3
5
6
4
1 Output bin
2 Right door and fuser area
3 Tray 1
4 Tray 2
5 Lower-right door
6 Tray 3
ENWW Clear paper jams 107
Auto-navigation for clearing paper jams
The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.
When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams,
click here.
1. Use only paper that meets HP specications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is congured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specications.
108 Chapter 6 Solve problems ENWW
13.E1 output bin paper jam
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a
message and an animation that assists in clearing the jam.
●13.E1.XX Jam at standard output bin
1. If paper is visible in the output bin, grasp the
leading edge and gently remove it.
ENWW Clear paper jams 109
13.A1 tray 1 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs,
the control panel displays control panel might display a message and an animation that assists in clearing the
jam.
●13.A1.XX Jam in tray 1
1. If jammed paper is visible in Tray 1, clear the jam
by gently pulling the paper straight out.
2. If you cannot remove the paper, or if no jammed
paper is visible in Tray 1, close Tray 1 and open the
right door.
110 Chapter 6 Solve problems ENWW
3. Gently pull out any jammed paper.
4. Close the right door.
ENWW Clear paper jams 111
13.A2 tray 2 paper jam
Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs,
the control panel might display a message and an animation that assists in clearing the jam.
●13.A2.XX Jam in tray 2
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
3. Gently remove any paper from the feed rollers
inside the printer. First pull the paper to the left to
release it, and then pull it forward to remove it.
112 Chapter 6 Solve problems ENWW
4. Install and close the tray.
5. Open the right door.
6. Gently pull out any jammed paper.
ENWW Clear paper jams 113
7. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
8. If paper is jammed as it enters the output bin,
gently pull the paper out to remove it.
9. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
114 Chapter 6 Solve problems ENWW
10. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
11. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
12. Close the right door.
ENWW Clear paper jams 115
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam
Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When
a jam occurs, the control panel might display a message and an animation that assists in clearing the jam.
●13.A3.XX Jam in tray 3
●13.A4.XX Jam in tray 4
●13.A5.XX Jam in tray 5
1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
116 Chapter 6 Solve problems ENWW
3. Remove any paper from the feed rollers inside the
printer. First pull the paper to the left to release it,
and then pull it forward to remove it.
4. Install and close the tray.
5. Open the lower-right door.
6. Gently pull out any jammed paper.
ENWW Clear paper jams 117
7. Close the lower-right door.
8. Open the right door.
9. Gently pull out any jammed paper.
118 Chapter 6 Solve problems ENWW
10. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
11. If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
12. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
ENWW Clear paper jams 119
13. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
14. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
15. Close the right door.
120 Chapter 6 Solve problems ENWW
13.A 2000-sheet tray paper jam
Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet high-
capacity tray. When a jam occurs, the control panel might display a message and an animation that assists in
clearing the jam.
●13.A4.XX Jam in tray 4
1. Open the 2,000-sheet high-capacity input tray.
2. Remove any jammed or damaged sheets of paper.
Verify that the tray is not overlled and that the
paper guides are adjusted correctly.
ENWW Clear paper jams 121
3. Remove the paper from the tray.
4. Press the release latch on the side of the tray to
release it.
5. Lift the tray up and then pull it straight out to
remove it.
122 Chapter 6 Solve problems ENWW
6. If jammed paper is in the feed area, pull it down to
remove it. First pull the paper to the left to release
it, and then pull it forward to remove it.
7. Install the tray, and then load full reams of paper
into the tray. Verify that the tray is not overlled
and that the paper guides are adjusted correctly.
NOTE: The tray holds 2,000 sheets of paper. For
best results, load full reams of paper. Avoid dividing
reams into smaller sections.
8. Close the tray.
ENWW Clear paper jams 123
9. Open the lower-right door.
10. Remove any jammed paper.
11. Close the lower-right door.
NOTE: If, after clearing the jam, the printer
control panel displays a message that there is no
paper in the tray or the tray is overlled, remove
the tray and look behind it for any remaining paper.
124 Chapter 6 Solve problems ENWW
13.B9, 13.B2, 13.FF fuser paper jam
Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam
occurs, the control panel might display a message and an animation that assists in clearing the jam.
●13.B9.XX Jam in fuser
●13.B2.XX Jam in <Cover or Door>.
●13.FF.EE Door Open Jam
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
1. Open the right door.
2. Gently pull out any jammed paper.
ENWW Clear paper jams 125
3. If paper is visible entering the bottom of the fuser,
gently pull downward to remove it.
CAUTION: Do not touch the rollers on the transfer
roller. Contaminants can aect print quality.
4. If paper is jammed as it enters the output bin,
gently pull the paper downward to remove it.
5. Paper could be jammed inside the fuser where it
would not be visible. Grasp the fuser handles, lift
up slightly, and then pull straight out to remove
the fuser.
CAUTION: The fuser can be hot while the printer is
in use. Wait for the fuser to cool before handling it.
126 Chapter 6 Solve problems ENWW
6. Open the jam-access door on the fuser. If paper is
jammed inside the fuser, gently pull it straight up
to remove it. If the paper tears, remove all paper
fragments.
CAUTION: Even if the body of the fuser has cooled,
the rollers that are inside could still be hot. Do not
touch the fuser rollers until they have cooled.
7. Close the jam-access door on the fuser, and push
the fuser completely into the printer until it clicks
into place.
8. Close the right door.
ENWW Clear paper jams 127
13.B2 right door paper jam
Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel
might display a message and an animation that assists in clearing the jam.
●13.B2.XX Jam in <Cover or Door>.
●13.FF.EE Door Open Jam
1. Open the lower-right door.
2. Gently remove any jammed paper.
3. Close the lower-right door.
128 Chapter 6 Solve problems ENWW
Improve print quality
Introduction
●Print from a dierent software program
●Check the paper-type setting for the print job
●Check toner-cartridge status
●Print a cleaning page
●Visually inspect the toner cartridge
●Check paper and the printing environment
●Try a dierent print driver
●Calibrate the printer to align the colors
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
ENWW Improve print quality 129
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.
Step one: Print the supplies status page
1. From the Home screen on the printer control panel, select the Reports menu.
2. Select the Conguration/Status Pages menu.
3. Select Supplies Status Page, and then select Print to print the page.
Step two: Check supplies status
1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Follow these steps to clean the printer's paper path.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
130 Chapter 6 Solve problems ENWW
●Maintenance
●Calibration/Cleaning
●Cleaning Page
3. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to
complete. Do not turn the printer o until the cleaning process has nished. When it is nished, discard the
printed page.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridges from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
●Always use a paper type and weight that this printer supports.
●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
●Use paper that has not been previously printed on.
●Use paper that does not contain metallic material, such as glitter.
●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
●Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
●Do not place the printer in a conned space, such as a cabinet.
ENWW Improve print quality 131
●Place the printer on a sturdy, level surface.
●Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
●Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
●Copy/Print or Print
●Print Quality
●Image Registration
3. Select Tray, and then select the tray to adjust.
4. Select Print Test Page, and then follow the instructions on the printed pages.
5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Select Done to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM652 or www.hp.com/
support/colorljM653.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●Provided as the default driver on the printer CD. This driver is automatically installed
unless you select a dierent one.
●Recommended for all Windows environments
●Provides the overall best speed, print quality, and printer-feature support for most
users
●Developed to align with the Windows Graphic Device Interface (GDI) for the best speed
in Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver ●Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●Provides support for printing from postscript emulation needs, or for postscript ash
font support
132 Chapter 6 Solve problems ENWW
HP UPD PCL 5 ●Recommended for general oce printing in Windows environments
●Compatible with previous PCL versions and older HP LaserJet printers
●The best choice for printing from third-party or custom software programs
●The best choice when operating with mixed environments, which require the printer
to be set to PCL 5 (UNIX, Linux, mainframe)
●Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
●Preferred when printing to multiple printer models from a mobile Windows computer
HP UPD PCL 6 ●Recommended for printing in all Windows environments
●Provides the overall best speed, print quality, and printer feature support for most
users
●Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. From the Home screen on the printer control panel, select the Support Tools menu.
2. Select the following menus:
●Maintenance
●Calibration/Cleaning
●Full Calibration
3. Select Start to start the calibration process.
A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished.
4. Wait while the printer calibrates, and then try printing again.
ENWW Improve print quality 133
Image defects table
Table 6-1 Image defects table quick reference
Table 6-2 Light print on page 136 Table 6-3 Gray background or dark print
on page 136
Table 6-4 Blank page — No print on page 137
Table 6-5 Black page on page 137 Table 6-6 Banding defects on page 138 Table 6-7 Streak defects on page 138
134 Chapter 6 Solve problems ENWW
Table 6-1 Image defects table quick reference (continued)
Table 6-8 Fixing/fuser defects on page 139 Table 6-9 Image placement defects on page 139 Table 6-10 Color plane registrations defects
(color models only) on page 140
Table 6-11 Output defects on page 140
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See the printer support page
at support.hp.com for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is axed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
ENWW Image defects table 135
Table 6-2 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
Economode setting is disabled both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supply status page and check
for life and usage of the cartridge.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
Table 6-3 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is in within
the supported operating temperature
and humidity range.
6. Replace the cartridge.
7. If the problem persists, go to
support.hp.com.
136 Chapter 6 Solve problems ENWW
Table 6-4 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the problem persists, go to
support.hp.com.
Table 6-5 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge
4. If the problem persists, go to
support.hp.com.
ENWW Image defects table 137
Table 6-6 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the problem persists, go to
support.hp.com.
Table 6-7 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the problem persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical streaks and ITB cleaning
streaks (color models only):
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the problem persists, go to
support.hp.com.
138 Chapter 6 Solve problems ENWW
Table 6-8 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the problem persists, go to
support.hp.com.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the problem persists, go to
support.hp.com.
Table 6-9 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator. Do
not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the problem persists, go to
support.hp.com.
ENWW Image defects table 139
Table 6-10 Color plane registrations defects (color models only)
Description Sample Possible solutions
Color plane registrations:
One or more color of the planes is not
aligned with the other color planes. The
primary error will typically occur with yellow.
1. Reprint the document.
2. From the printer control panel,
calibrate the printer.
3. If a cartridge has reached a Very Low
state or the printed output is severely
faded, replace the cartridge.
4. From the printer control panel use the
Restore Calibration feature to reset
the printer's calibration settings to the
factory defaults.
5. If the problem persists, go to
support.hp.com.
Table 6-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
●Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high coverage pages.
●Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. If the problem persists, go to
support.hp.com.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
●Extreme paper curl
●The paper in the tray is wrinkled or
deformed
●The paper is a non-standard paper
type, such as envelopes
●The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the problem persists, go to
support.hp.com.
140 Chapter 6 Solve problems ENWW
Solve wired network problems
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
●The periodic loss of ability to communicate with the printer
●The printer cannot be found during driver installation
●A periodic failure to print
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●Poor physical connection
●The computer is using the incorrect IP address for the printer
●The computer is unable to communicate with the printer
●The printer is using incorrect link and duplex settings for the network
●New software programs might be causing compatibility problems
●The computer or workstation might be set up incorrectly
●The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network trac, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
ENWW Solve wired network problems 141
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
142 Chapter 6 Solve problems ENWW
Solve wireless network problems
●Introduction
●Wireless connectivity checklist
●The printer does not print after the wireless conguration completes
●The printer does not print, and the computer has a third-party rewall installed
●The wireless connection does not work after moving the wireless router or printer
●Cannot connect more computers to the wireless printer
●The wireless printer loses communication when connected to a VPN
●The network does not appear in the wireless networks list
●The wireless network is not functioning
●Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wireless Print Direct printing are enabled on your printer, print a
conguration page from the printer control panel
Wireless connectivity checklist
●Verify that the network cable is not connected.
●Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
●With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
●Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
●Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
●Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
ENWW Solve wireless network problems 143
●Verify that the print driver is installed on the computer.
●Verify that you have selected the correct printer port.
●Verify that the computer and printer connect to the same wireless network.
●For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wireless Print Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
144 Chapter 6 Solve problems ENWW
The wireless printer loses communication when connected to a VPN
●Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●Make sure the wireless router is turned on and has power.
●The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
●Keep the wireless devices away from large metal objects, such as ling cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
●Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
●Position the wireless router in a central location in line of sight with the wireless printers on the network.
ENWW Solve wireless network problems 145
146 Chapter 6 Solve problems ENWW
Index
Symbols/Numerics
2,000 High-capacity input tray with
stand
part number 38
2,000-sheet high-capacity input tray
clear jams 121
loading 30
3 x 550-sheet tray with stand
part number 38
550-sheet paper trays
part numbers 38
550-sheet tray with stand
part number 38
550-sheet trays
jams 116
A
accessories
ordering 38
part numbers 38
acoustic specications 17
AirPrint 71
alternative letterhead mode 24, 29,
34
Android devices
printing from 71
B
bin, output
locating 2
Bonjour
identifying 76
browser requirements
HP embedded Web Server 76
C
calibrate
colors 133
cartridge
replacing 48
cartridge policy 41
cartridge protection 44
cartridges
order numbers 48
checklist
wireless connectivity 143
cleaning
paper path 130
colors
calibrate 133
control panel
help 97
locating 2
locating features 5, 7
customer support
online 96
D
default gateway, setting 86
deleting
stored jobs 67
dimensions, printer 15
double-sided printing
Mac 61
Windows 58
drivers, supported 12
duplex printing
Mac 61
duplex printing (double-sided)
settings (Windows) 57
Windows 58
duplexing
manually (Mac) 61
manually (Windows) 58
E
easy-access USB printing 72
electrical specications 17
Embedded Web Server
changing network settings 84
changing printer name 85
opening 84, 85
Embedded Web Server (EWS)
assigning passwords 88
features 76
network connection 76
energy use, optimizing 91
envelopes
orientation 22
envelopes, loading 35
Ethernet (RJ-45)
locating 4
Explorer, versions supported
HP Embedded Web Server 76
F
formatter
locating 3
fuser
jams 125
G
gateway, setting default 86
general conguration
HP Embedded Web Server 78
genuine HP cartridges 41
H
hard disks
encrypted 89
hard drive
part number 38
Help button
locating 5, 7
help, control panel 97
ENWW Index 147
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 5, 7
HP Customer Care 96
HP Embedded Web Server
changing network settings 84
changing printer name 85
general conguration 78
HP Web Services 81
information pages 78
network settings 81
opening 84, 85
other links list 83
print settings 79
security settings 81
troubleshooting tools 80
HP Embedded Web Server (EWS)
features 76
network connection 76
HP ePrint 69
HP ePrint software 70
HP Web Jetadmin 92
HP Web Services
enabling 81
I
image quality
check toner-cartridge status 130
image quality issues
examples and solutions 134
information pages
HP Embedded Web Server 78
interface ports
locating 4
Internet Explorer, versions supported
HP Embedded Web Server 76
IP Security 88
IPsec 88
IPv4 address 86
IPv6 address 86
J
jams
2,000-sheet high-capacity input
tray 121
550-sheet trays 116
auto-navigation 108
causes of 108
fuser 125
locations 107
lower-right door 128
output bin 109
right door 125
Tray 1 110
Tray 2 112
Jetadmin, HP Web 92
jobs, stored
creating (Windows) 64
deleting 67
Mac settings 66
printing 66
K
keypad
locating 2
L
label
orientation 36
labels
printing (Windows) 58
printing on 36
labels, loading 36
LAN port
locating 4
loading
paper in the 2,000-sheet high-
capacity input tray 30
paper in Tray 1 20
paper in Tray 2 and the 550-sheet
trays 25
local area network (LAN)
locating 4
lock
formatter 90
lower-right door
clear jams 128
M
Mac driver settings
Job Storage 66
managing network 84
manual duplex
Mac 61
Windows 58
memory
included 10
memory chip (toner)
locating 48
mobile printing
Android devices 71
mobile printing, software supported
14
multiple pages per sheet
printing (Mac) 62
printing (Windows) 58
N
Near Field Communication printing
68
Netscape Navigator, versions
supported
HP embedded Web Server 76
network
printer name, changing 85
settings, changing 84
settings, viewing 84
network duplex settings, changing
86
network link speed settings,
changing 86
network settings
HP Embedded Web Server 81
networks
default gateway 86
HP Web Jetadmin 92
IPv4 address 86
IPv6 address 86
subnet mask 86
supported 10
NFC accessory
part number 38
NFC printing 68
O
on/o button
locating 2
online help, control panel 97
online support 96
operating systems, supported 12
ordering
supplies and accessories 38
other links list
HP Embedded Web Server 83
output bin
clear jams 109
locating 2
P
pages per minute 10
148 Index ENWW
pages per sheet
selecting (Mac) 62
selecting (Windows) 58
paper
jams 108
loading the 2,000-sheet high-
capacity input tray 30
loading Tray 1 20
loading Tray 2 and the 550-sheet
trays 25
selecting 131
Tray 1 orientation 22
Tray 2 and the 500-sheet trays
orientation 32
Tray 2 and the 550-sheet trays
orientation 27
paper jams
2,000-sheet high-capacity input
tray 121
550-sheet trays 116
fuser 125
locations 107
lower-right door 128
output bin 109
right door 125
Tray 1 110
Tray 2 112
paper pickup problems
solving 101, 103
paper trays
part numbers 38
paper type
selecting (Windows) 58
paper types
selecting (Mac) 62
paper, ordering 38
part numbers
accessories 38
replacement parts 40
supplies 38
toner cartridges 38
toner collection unit 38
ports
locating 4
power
consumption 17
power connection
locating 3
power switch
locating 2
power usage
1 watt or less 91
print drivers, supported 12
print media
loading in Tray 1 20
print on both sides
Mac 61
manually, Windows 58
Windows 58
print settings
HP Embedded Web Server 79
printing
from USB storage accessories 72
stored jobs 66
printing on both sides
settings (Windows) 57
private printing 64
product number
locating 3
protect cartridges 44
R
replacement parts
part numbers 40
replacing
toner cartridges 48
toner-collection unit 52
restore factory settings 98
right door
jams 125
RJ-45 port
locating 4
S
secuity settings
HP Embedded Web Server 81
security
encrypted hard disk 89
serial number
locating 3
settings
restore factory 98
Sign In button
locating 7
Sign Out button
locating 7
sleep mode 91
special paper
printing (Windows) 58
specications
electrical and acoustic 17
speed, optimizing 91
Start Copy button
locating 7
status of printer 5
Stop button
locating 5
storage, job
Mac settings 66
store print jobs 64
stored jobs
creating (Mac) 66
creating (Windows) 64
deleting 67
printing 66
storing jobs
with Windows 64
subnet mask 86
supplies
low threshold settings 100
ordering 38
part numbers 38
replacing toner cartridges 48
replacing toner-collection unit 52
using when low 100
support
online 96
system requirements
HP Embedded Web Server 76
minimum 13
T
TCP/IP
manually conguring IPv4
parameters 86
manually conguring IPv6
parameters 86
technical support
online 96
toner cartridge
low threshold settings 100
using when low 100
toner cartridges
components 48
order numbers 48
part numbers 38
replacing 48
toner collection unit
part numbers 38
ENWW Index 149
toner-collection unit
replacing 52
touchscreen
locating features 7
transparencies
printing (Windows) 58
Tray 1
jams 110
loading envelopes 35
paper orientation 22
Tray 2
jams 112
Tray 2 and the 500-sheet trays
paper orientation 32
Tray 2 and the 550-sheet trays
loading 25
paper orientation 27
trays
capacity 10
included 10
locating 2
troubleshooting
check toner-cartridge status 130
jams 108
network problems 141
paper feed problems 101
wired network 141
wireless network 143
troubleshooting tools
HP Embedded Web Server 80
two-sided printing
settings (Windows) 57
U
USB port
enabling 72
locating 4
USB ports, optional
part number 38
USB storage accessories
printing from 72
W
Web browser requirements
HP Embedded Web Server 76
Web sites
customer support 96
HP Web Jetadmin, downloading
92
weight, printer 15
Wi-Fi Direct printing 14
Wireless Direct Printing 68
wireless network
troubleshooting 143
wireless network interference 145
wireless print server
part number 38
150 Index ENWW

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