HTC 2Q2B100 Vive link box User Manual Vive

HTC Corporation Vive link box Vive

Users Manual

User guide Confidential For certification only

ContentsUnboxingWhat's inside the box? 5Headset and link boxHeadset 6Link box 23Troubleshooting 25Base stationsAbout the Vive base stations 30Installing the base stations 31Tips for setting up the base stations 32Using the mounting kit 32Updating base station firmware via cable connection 33Updating base station firmware via Bluetooth 34What does the status light on the base stations mean? 35What should I do if any of the base stations is not detected? 35Do I need to use the sync cable? 35Are the base stations covered by warranty if accidentally damaged? 36When Vive is in use, my TV remote isn't working. What can I do? 36ControllersAbout the Vive controllers 37Charging the controllers 38Turning the controllers on or off 38Pairing the controllers with the headset 38Attaching the lanyards to the controllers 39Updating controller firmware 39What does the status light on the controllers mean? 40What should I do if any of the controllers is not tracked? 40How do I know which of the controllers is not being tracked? 40What can I do if the controller's trackpad is oversensitive? 41What should I do if my controller won't turn on? 41The controller automatically turns off. What should I do? 41My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? 42ViveportUsing Viveport 43Viveport basics 46Viveport Subscription 46Viveport mobile app 49HTC Account for Viveport 49Viveport PIN 51Purchasing content 51Downloading and launching content 52Reviewing content 552 Contents Confidential For certification only

About this guideIn this user guide, we use the following symbols to indicate useful and important information:This is a note. A note often gives additional information, such as what happens when youchoose to do or not to do a certain action. A note also provides information that may only beapplicable to some situations.This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets youknow of an option that you may find helpful.This indicates important information that you need in order to accomplish a certain task or toget a feature to work properly.This provides safety precaution information, that is, information that you need to be carefulabout to prevent potential problems.4 About this guide Confidential For certification only

UnboxingWhat's inside the box?Your Vive™ comes with the following items, which you'll use to experience immersive VRenvironments:Main component AccessoriesVive headset §Headset cable (attached)§Face cushions (1 attached and 1 narrow alternate)§Cleaning clothLink box §Power adapter§DisplayPort™ cable§USB 3.0 cable§Mounting padVive controllers (2) §Power adapters (2)§Lanyards (2 attached)§Micro-USB cables (2)Base stations (2) §Power adapters (2)§Mounting kit (2 mounts, 4 screws, and 4 wall anchors)You can also find documentation in the box, such as the Safety and regulatory guide andwarranty card.5 Unboxing Confidential For certification only

Headset and link boxHeadsetAbout the Vive headsetThe headset is your window to the VR environment.The headset has sensors that are tracked by the base stations.The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, includingthe proximity sensor.Front and side1Headset strap2Tracking sensor3Camera lens4Earphone5Headset button6Status light7Lens distance button6 Headset and link box Confidential For certification only

Back1Headset cable clip2Headset cable3Volume button4Adjustment dial5Head pad6Mute buttonBottom and inner1Nose rest2Lens distance button3Mic4Interpupillary distance (IPD) knob5Face cushion6Proximity sensor7Lenses7 Headset and link box Confidential For certification only

Putting the headset onBefore putting the headset on, make sure that you've peeled off the protective film from thelenses.1. Loosen the strap by rotating the dial counter-clockwise, and also detach the Velcrofastener on the top band.2. Pull the headset down over your eyes, and then slide the strap around the back of yourhead. 8 Headset and link box Confidential For certification only

3. Rotate the dial clockwise and reattach the Velcro fastener on the top band so that theheadset fits snugly and comfortably. 4. Twist the earphones to a comfortable position over your ear, and then press down theearphones to fix them in place.5. Make sure that the headset cable passes through the cable clip at the back of the headset,and is positioned straight down your back.Adjusting the IPD on the headsetInterpupillary distance (IPD) is the distance between the center of the pupils in your eyes. A quickway to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Usethis measurement as a guide to adjust the distance between the lenses of the headset so thatyou'll have a better viewing experience.To change the distance between the lenses, rotate the IPD knob. RAs you adjust the IPD, you'll see information displayed in the headset that indicates the currentdistance between the centers of the lenses.9 Headset and link box Confidential For certification only

Can I wear my prescription glasses while using Vive?Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lensdistance knobs to increase the space in the headset.Make sure that no part of your glasses scratch the headset lenses.Adjusting the lens distance on the headsetIf you wear large prescription glasses or have long eyelashes, you may need to increase the lensdistance further from your face. Only increase this distance as necessary, as the closer the lensesare to your eyes, the better your field of view will be while wearing the headset.Make sure that no part of your glasses scratch the headset lenses.1. Press the lens distance button on the headset.2. Pull or push the headset to adjust the lens further or closer to your face. L10 Headset and link box Confidential For certification only

Connecting a USB device to the headsetPlug in a USB cable to the headset for using a compatible third-party device with Vive. Vive-optimized USB cable is sold separately by HTC.1. Peel off the face cushion starting from both ends until it detaches from the headset. 2. Pry open the compartment cover from its flap to access the connector slots on theheadset. 11 Headset and link box Confidential For certification only

3. Unplug the headset cable. 4. Insert the USB cable of the device to the USB Type-C slot on the headset, and then loopthe USB cable along the ridge. 5. Replug the headset cable to its slot, and then align and push the tabs of the compartmentcover onto their corresponding holes. 12 Headset and link box Confidential For certification only

6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligningthe hook and loop strips. 7. Connect the other end of the USB cable to the third-party device.Replacing the face cushionIf the attached face cushion is too wide for you, replace it with the alternate cushion (narrow) thatcomes in the box.You should also remove the face cushion to clean it.1. To remove the face cushion, peel off starting from both ends of the face cushion until itdetaches from the headset. 2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset,and then align the hook and loop strips.13 Headset and link box Confidential For certification only

Removing the headset earphonesIf you need to, you can remove the headset earphones.1. Peel off the side cushions on the strap near the earphones. 2. Unscrew the screw that's holding the earphone. 14 Headset and link box Confidential For certification only

3. Gently pull off each earphone as it detaches from the strap. 4. Replace the cap by screwing it. After detaching the earphones, make sure to properly store it for safekeeping. Do notsqueeze or press down the earphones.15 Headset and link box Confidential For certification only

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Replacing the headset earphonesYou can use your own audio earphones (USB Type-C) with the Vive headset.You need to remove the headset earphones first, otherwise audio will still come out from it.For details, see Removing the headset earphones on page 14.1. Peel off the face cushion starting from both ends until it detaches from the headset. 2. Pry open the compartment cover from its flap to access the connector slots on theheadset. 17 Headset and link box Confidential For certification only

3. Unplug the headset cable. 4. Insert the cable ends of your earphones on the USB Type-C slot, and then loop the cable ofyour earphones along the ridge. 18 Headset and link box Confidential For certification only

5. Replug the headset cable to its slot, and then align and push the tabs of the compartmentcover onto their corresponding holes. 6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligningthe hook and loop strips. 19 Headset and link box Confidential For certification only

Reattaching the head pad on the headset strapMake sure that the head pad is attached to the headset when using your Vive.Holding the headset upside down, align and insert the tabs on the headset strap into the slots onthe head pad to reattach it. You'll hear a click when the tabs are locked in place.Avoid holding the headset from the side of the adjustment dial since the head pad mayaccidentally detach from the strap when pressed on.20 Headset and link box Confidential For certification only

Updating headset firmware1. From your computer, open the SteamVR app.2. If you see the icon, mouse over it to check if the firmware is out of date. If so, clickUpdate headset firmware. The firmware update will start automatically.Do not unplug any cables from the headset, link box, or your computer any time before thefirmware update is complete. Doing so could result in a firmware error.3. When the update is complete, click Done.21 Headset and link box Confidential For certification only

Unplugging the headset cable1. Peel off the face cushion starting from both ends until it detaches from the headset. 2. Pry open the compartment cover from its flap to access the connector slots on theheadset. 3. Unplug the headset cable. 22 Headset and link box Confidential For certification only

What does the status light on the headset mean?The status light shows:§Green when the headset is in normal mode§Dim green when the headset is on standby§Red when an error is encountered (with cables, display, or the like)Link boxAbout the link boxUse the link box to connect the headset to your computer.23 Headset and link box Confidential For certification only

1Headset cable port2Power button3Power port4DisplayPort port5USB 3.0 portConnecting the headset to your computer1. Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on theircorresponding slots on the link box.2. Plug the power adapter into an electrical outlet.3. Insert the opposite end of the USB 3.0 cable on your computer's USB port.4. Connect the DisplayPort cable end to the DisplayPort port on your computer's graphicscard. Do not connect the DisplayPort cable to ports on the motherboard.5. Connect the headset cable on the link box.6. Press the Power button to turn the link box on.7. To secure the link box in a permanent position, peel the covers from the mounting pad andfirmly press one side of the adhesive surface on the bottom part of the link box, and thenattach the link box on the area where you want it installed.24 Headset and link box Confidential For certification only

Restarting the link boxIf you need to restart the link box, follow these steps.1. Close all Steam apps on your computer, including the SteamVR app.2. Press the Power button to turn the link box off, and then press the Power button again toturn it back on.On your computer, you might see a notification that drivers are beinginstalled. Wait for the installation to finish.3. To verify that Vive hardware are detected, restart SteamVR on your computer.TroubleshootingWhat can I do to troubleshoot the headset?Try these troubleshooting suggestions.Option DescriptionCheck theheadset’s LEDstatus§If the LED is not lit, try connecting the link box to a different power outlet.§If the LED is dim green, the headset is on standby mode. Activate it bymoving the headset or starting a VR app.§If the LED is red, check if you're encountering a cable connection or drivererror.For more information, you may refer to this SteamVR Troubleshootingarticle.Reboot theheadset1. From your computer, open the SteamVR app.2. Click Settings Developer, and then make sure that Direct Modeis enabled.3. Right-click the icon, and then click Reboot Vive headset.4. Wait for the reboot process to complete.Check the cableconnections§Make sure that your cable connections are securely attached on bothends.§Check that the correct cables are connected to the corresponding side ofthe link box (orange cables should connect to the side with orange trims).§Connect all video output cables to the same graphics card. Do notconnect video output cables to ports on the motherboard.§Try connecting to a different USB port.Restart the linkboxFor details, see Restarting the link box on page 25.For more information, you may refer to this SteamVR Troubleshootingarticle.25 Headset and link box Confidential For certification only

What can I do when the status light on the headset indicates an error?If you see that the status light is red, try these methods to resolve the issue:§Disconnect and reconnect the headset cable on the link box.§Check that the cables between the link box and your computer are properly connected.Disconnect and reconnect the cables as needed.§Restart the link box by pressing the Power button to turn it off, and then pressing thePower button again to turn it back on.For more information, you may refer to the SteamVR Troubleshooting page.What should I do if the headset is not tracked?Try the following methods to troubleshoot the issue:§Make sure that the headset is placed inside the play area.§If power on the headset was disconnected and reconnected, you need to also restart theSteamVR app.§Try to disconnect and reconnect the DisplayPort cable to the DisplayPort port on yourcomputer's graphic card.§Restart the SteamVR app. If you still get an error, reboot your computer and reopen theSteamVR app.For more information, you may refer to the SteamVR Troubleshooting page.My headset display is blurry. What should I do?Try these troubleshooting suggestions:§Make sure that you've removed the protective film on the headset lenses.§Check that the lenses are clean. Use the cleaning cloth provided in the box to wipe thelenses.§Make sure that you're wearing the headset properly.The headset's bottom edge should rest on your cheekbones, while the standard strapshould cup the back of your head. You should feel comfortable bending down without theheadset slipping off.If the headset is too low on your face, your display will appear blurry.For more information, you may refer to the SteamVR Troubleshooting page.What can I do to resolve the "headset not found" error?Do the following steps to troubleshoot the issue:1. Close all Steam apps on your computer, including the SteamVR app.2. Unplug the link box cables (DisplayPort and USB) from your computer, as well as its powercable from an electric outlet.26 Headset and link box Confidential For certification only

3. Wait for a few seconds, and then plug the cables back in. On your computer, you might seea notification that drivers are being installed. Wait for the installation to finish.4. Restart the SteamVR app.If you still get a similar error, repeat the steps again. You can also check if you're encountering aUSB-related issue. For more details, see My headset can't be detected due to a USB port issue.What should I do? on page 27.For more information, you may refer to the SteamVR Troubleshooting page.My headset can't be detected due to a USB port issue. What should I do?Do the following steps to troubleshoot the issue:§Plug the USB cable into a different USB port to confirm if the error is due to a USB port-related issue. 1. Plug the USB cable into a generic USB 3.0 port.2. Open the SteamVR app, and then tap Create system report.3. Make sure that Vive devices connect via a USB xHCI port rather than to a port from aspecific manufacturer, which might have a compatibility issue with Vive.If the error is not resolved, your issue may not be due to USB port compatibility.§Manually update the USB driver on your computer. You can also download and installofficial driver updates from the website of your motherboard or USB port manufacturer. If updating your USB driver doesn't solve the error, purchase and use another PCI-ExpressUSB card (with Intel chipset). Based on our tests, this USB card work well with Vive:Inateck® 2-Port USB3.0 PCI-Express Card (Serial: KTU3FR-2O2I)For more information, you may refer to the SteamVR Troubleshooting page.After upgrading to Windows 10, Vive shows as the computer's main monitor. Whatshould I do?Try the following steps to troubleshoot the issue:1. Disconnect the headset cable on the link box.2. Restart your computer.3. Reconnect the headset cable on the link box.27 Headset and link box Confidential For certification only

I'm experiencing skipped frames. What could I do?If you've installed software in your computer that automatically adjusts the display (such as fornight mode), it may be causing the conflict.To resolve the issue, disable the software that may cause the conflict (such as f.lux or Prismatik)when using Vive.I'm seeing drifting motion or floating objects in VR. What could I do?Try these troubleshooting suggestions.§Make sure that there are no reflective surfaces (such as mirrors) within your play area.§If there are Bluetooth® devices in the room, turn them off so that they don't interfere withhardware pairing.§Check if you're having CPU performance issues. On the SteamVR app, click Settings Performance Display Frame Timing. If there are spikes in the graph, it means that theissue is with your CPU.What should I do if I don't hear a sound while using the audio cable?Make sure that the headset is on normal mode and not on standby, and that the SteamVR app isrunning on your computer.If it doesn't solve your problem, do the following:Option DescriptionMake sure thatSteamVR is sendingaudio to Vive1. From your computer, open the SteamVR app.2. Click , and then select Settings Audio.3. On the Set playback device to drop-down list, choose HTC-VIVE orselect Speakers (USB-Audio Device).Make sure thatWindows® is sendingaudio to Vive1. On your computer, right-click the Volume icon on the task tray.2. Click Playback devices, and then select HTC-VIVE.3. Right click HTC-VIVE, and then select Set as default device.You may also need to right-click on any detected audio device, andselect Show disabled devices and Show disconnected devices.Check the volume ofHTC-VIVE audiodevice and currentprogramOn your computer, right-click the Volume icon on the task tray. Dothe following:§Find the volume slider for HTC-VIVE, and then set it to 50%.§Click Mixer. Find the current program, and then set the volume to50%.28 Headset and link box Confidential For certification only

Is there a way to also hear from the computer what's in VR?You can duplicate the audio from Vive to your computer. You may use another pair ofheadphones or speakers.1. From your computer, open the SteamVR app.2. Click , and then select Settings Audio.3. On the Mirror audio to device drop-down list, choose the audio device where you want tosend the additional audio.29 Headset and link box Confidential For certification only

Base stationsAbout the Vive base stations§The base stations beam signals to the headset and controllers. Do not cover the front panelwith any material.§When the base stations are turned on, they may affect some nearby infrared sensors, such asthose used by an IR TV remote control.1Status light2Front panel3Channel indicator (recessed)4Power port5Micro-USB port (for firmware updates)6Sync cable port (optional)§Do not attempt to pry open the base stations as doing so could injure you or damage theproduct.§If the front panel is cracked or damaged, stop using the base stations.30 Base stations Confidential For certification only

Installing the base stationsBefore installing the base stations, decide first whether you want to set up a room-scale orseated/standing-only play area. See Planning your play area on page 60.During unboxing, remove the thin film that covers the front panel of the base stations.1. Mount the base stations diagonally at opposite corners of your space. For details on how to use the provided mounting kit, see Using the mounting kit on page32.You can also use tripods, light stands, or cargo poles when mounting the base stations, oreven place it on stable book cases. Just avoid using unstable mounting solutions orsurfaces that are prone to vibration.2. Adjust the base stations so that the front panels are facing toward the center of theplay area.3. Attach the power cables to the base stations, and then plug them each into a power outletto turn them on.The status lights should be green.4. Connect the base stations and set the channels.Without the synccablePress the Channel buttons at the back of the base stations sothat one base station is set to channel “b”, while the other is setto channel “c”.With the sync cable(optional for addedreliability)Press the Channel buttons at the back of the base stations sothat one base station is set to channel “A”, while the other is setto channel “b”.Once turned on, do not move or adjust the angles of the base stations as it could disrupt thetracking process. Otherwise, you will need to set up the play area again.31 Base stations Confidential For certification only

Tips for setting up the base stationsYou may set up the base stations in a way that's suitable for your place. For best results,you may follow these recommendations:§Mount the base stations diagonally and above head height, ideally more than 2 m (6ft 6 in).§Secure the base stations in a location where they can't be easily jostled or moved.§Each base station has a 120-degree field of view, so it's ideal to adjust its anglebetween 30 and 45 degrees to fully cover your play area.§For optimal tracking, make sure that the maximum distance between the twobase stations is 5 m (16 ft 4 in).Using the mounting kitFor best results, install the base stations using the provided mounting kit.You will need a screwdriver or drill to install the mounts. Ask a professional for help whenusing power tools.1. Mark where you want to install each of the mounts on your wall, and then screw themounts in. When mounting on concrete or drywall, first drill ¼ inch holes and insert anchors beforescrewing mounts in.2. Rotate the base station to screw it onto the threaded ball joint. Do not screw the basestation all the way in, only enough to be stable and oriented correctly.32 Base stations Confidential For certification only

3. Tighten the wingnut to the base station to secure it in place. 1 2 34. To adjust the angle of the base station, loosen the clamping ring while carefully holdingthe base station to prevent it from falling.5. Tilt the base station toward the play area. Make sure it has an unobstructed view of the other base station. Each base station has a120-degree field of view. They should be angled down between 30 and 45 degrees.To fix the angle of the base station, tighten the clamping ring back in.6. Attach the power cable to each base station.5 64Updating base station firmware via cable connection1. From your computer, open the SteamVR app.2. If you see the icon, mouse over it to check if the firmware is out of date. If so, clickUpdate base station firmware.3. Unplug the base stations from their power adapters, and then carefully unmount them.4. Using a micro-USB cable, connect the base stations to one of your computer’s USB portsone at time.33 Base stations Confidential For certification only

5. While pressing the Channel button at the back of the base station, plug in the basestation’s power adapter. Once the base station is detected by the SteamVR app, the firmware update will startautomatically.Do not unplug the micro-USB cable or power cable any time before the firmware update iscomplete. Doing so could result in a firmware error.6. When the update is complete, click Done.Updating base station firmware via Bluetooth1. From your computer, open the SteamVR app.2. Click Settings General Install Bluetooth driver.3. After installing the Bluetooth driver, restart the computer.4. Re-launch the SteamVR app.5. Click Settings Enable Bluetooth communication.6. Select Put Base Station in Standby mode when VR is not in use. If the base stations do not go on standby mode when Vive is not in use, turn the base stationsoff and then on again.7. Do one of the following:§Click Devices. Click Update Firmware, and then select the base stations.§If you see the icon, mouse over it to check if the firmware is out of date. If so, clickUpdate base station firmware.8. Follow the on screen instructions to complete the process.Do not unplug the power cable any time before the firmware update is complete. Doing socould result in a firmware error.34 Base stations Confidential For certification only

What does the status light on the base stations mean?The status light shows:§Green when the base station is in normal mode§Blue when the base station is waiting to stabilize. If it remains in this state, check if it ismounted securely or on a surface that's not prone to vibration.§Dim green when the base station is on standby§Purple when the base stations are trying to sync§Blinking purple when syncing is blocked. If you're connecting the base stations wirelessly,you may need to use the sync cable. See Do I need to use the sync cable? on page 35.What should I do if any of the base stations is notdetected?Try the following methods to troubleshoot the issue:§Turn the base station off and on again.§Make sure that you've installed your base stations correctly. For details, see Installing thebase stations on page 31.§If the base stations have trouble wirelessly syncing with each other, there might be anobstruction in your play area. Check if using the sync cable would solve your issue. Fordetails, see Do I need to use the sync cable? on page 35.§Restart the SteamVR app. If you still get an error, reboot your computer and reopen theSteamVR app.For more information, you may refer to the SteamVR Troubleshooting page.Do I need to use the sync cable?In general, you don't need to connect your base stations to each other with the sync cable.However, if you have a hanging object from the ceiling that is above the play area or if your basestations need to be positioned low such that your head or hands block the bases from seeing oneanother, this may affect the syncing of the base stations. You'll need to attach the sync cable.1. Attach the sync cable to both base stations and make sure to route the cable outside ofyour play area.2. Press the Channel buttons on the back of the base stations so that one base station is setto channel "A" and the other is set to channel "b".35 Base stations Confidential For certification only

Are the base stations covered by warranty if accidentallydamaged?Please follow the recommended setup instructions for the base stations carefully, since productwarranty does not cover accidental damage.Stop using the base stations if they are damaged, especially if its front panels are cracked.When Vive is in use, my TV remote isn't working. Whatcan I do?The base stations may affect some nearby infrared sensors, such as those used by an IR TVremote control.1. Re-adjust the angle of the base stations so that they are not directly facing your TV.2. Verify that your remote control is working without interference from Vive.3. Set up the play area again.For more information, you may refer to the SteamVR Troubleshooting page.36 Base stations Confidential For certification only

ControllersAbout the Vive controllersUse the controllers to interact with objects in the VR world.The controllers have sensors that are tracked by the base stations.The sensors on the controllers are sensitive. Do not cover or scratch the sensor lenses.1Menu button2Trackpad3System button4Status light5Micro-USB port6Tracking sensor7Trigger8Grip button37 Controllers Confidential For certification only

Charging the controllersYou can check the battery level of the controllers when no apps are running, or when the SystemDashboard is up. When the battery is low, the indicator will show a single red dot .Charge each controller using the provided power adapters and USB cables.When the controller is plugged in and fully charged, its status light shows green if the controlleris on or white if the controller is off.Turning the controllers on or off§To turn the controller on, press the System button until you hear a beeping sound.§To turn the controller off, press and hold the System button until you hear a beepingsound.When you quit the SteamVR app, the controllers will automatically turn off. The controllerswill also automatically turn off after being idle for a period of time.Pairing the controllers with the headset§Once the controllers are turned on for the first time, they will automatically pair with theheadset. The status light shows as blinking blue while the pairing is in progress. The status lightturns solid green when the controllers are paired with the headset.§To manually pair the controllers, launch the SteamVR app, tap , and then selectDevices Pair Controller. Follow the on-screen instructions to complete the process.38 Controllers Confidential For certification only

Attaching the lanyards to the controllersUsing the lanyards may help prevent the controllers from accidentally being dropped; however,please do not fling or violently throw the controller because the lanyard may break.1. While holding the controller, insert the lanyard’s thread from the top to the bottom hole.2. Loop the lanyard through the thread, and then tug the lanyard to fasten it in place.3. Place the lanyard on your wrist, and then adjust the lock to tighten the lanyard comfortablyaround your wrist.Updating controller firmware1. From your computer, open the SteamVR app.2. If you see the icon, mouse over it to check if the firmware is out of date. If so, clickUpdate controller firmware.3. Using a micro-USB cable, connect the controllers to one of your computer's USB portsone at time.Once the controller is detected by the SteamVR app, the firmware update will startautomatically.Do not unplug the micro-USB cable any time before the firmware update is complete. Doingso could result in a firmware error.4. When the update is complete, click Done.39 Controllers Confidential For certification only

What does the status light on the controllers mean?The status light shows:§Green when the controller is in normal mode§Blinking red when battery is low§Blinking blue when the controller is pairing with the headset§Blue when the controller is connecting with the headset§Orange when chargingWhat should I do if any of the controllers is not tracked?Try the following methods to troubleshoot the issue:§Make sure that the controller is placed inside the play area.§Turn the controller off and on again to reactivate the tracking.§Restart the SteamVR app. If you still get an error, reboot your computer and reopen theSteamVR app.For more information, you may refer to the SteamVR Troubleshooting page.How do I know which of the controllers is not beingtracked?If one of your controllers is not being tracked and you want to find out which one, follow thesesteps.1. On your computer, open the SteamVR app.2. Hover your cursor on the icon of the controller that's not tracked.3. Click Identify controller.The status light on the controller rapidly flashes white.For more information, you may refer to the SteamVR Troubleshooting page.40 Controllers Confidential For certification only

What can I do if the controller's trackpad isoversensitive?Check if there's a firmware update available for the controllers. After which, re-calibrate thecontroller by doing these steps:1. From your computer, open the SteamVR app.2. Right-click on the icon, and then click Calibrate controller.3. Follow the onscreen prompts to complete the calibration process.For more information, you may refer to the SteamVR Troubleshooting page.What should I do if my controller won't turn on?Try these troubleshooting suggestions:§Press and hold the System button for at least 5 seconds and see if the controller turns on.§Charge the controller using the other cable and adapter, and plug the adapter to adifferent power outlet.§On the SteamVR dashboard, check if the controllers are detected. If controllers aredetected but the LED light is off, it may indicate an issue with the LED.§Check if you have a firmware update that failed. To recover from this error, see Mycontroller won't turn on after I accidentally unplugged it during firmware update. Whatshould I do? on page 42.The controller automatically turns off. What should I do?Do the following steps to troubleshoot the issue:1. Make sure that the controller is charged.2. Check that the status light on the controller shows as green, which means that it is pairedwith the headset.3. Plug the USB cable from the link box into another USB 3.0 port on the computer.4. Manually update the USB driver on your computer. You can also download and installofficial driver updates from the website of your motherboard or USB port manufacturer.41 Controllers Confidential For certification only

My controller won't turn on after I accidentallyunplugged it during firmware update. What should I do?Do the following steps to recover your controller from bootloader mode.1. Using a micro-USB cable, connect the controller to one of your computer's USB ports.2. From your computer, open the SteamVR app.3. Once the controller is detected by the SteamVR app, follow the onscreen prompts tocomplete the firmware update.42 Controllers Confidential For certification only

ViveportUsing ViveportWhat is Viveport?Viveport is the app store for virtual reality content and experiences. Building on the fast growthand success of VR gaming, Viveport will feature a wide range of VR experiences that inspirepeople to discover, create, connect, watch, and shop in VR.Accessing ViveportYou need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.You can go to Viveport from any of the following:§From your web browser, go to www.viveport.com.§On your computer's Vive app, click the Viveport tab.§Open your smart phone's Viveport mobile app.Browsing for VR content in ViveportYou need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.1. Open Viveport. For details, see Accessing Viveport on page 43.2. Scroll through the featured content or search for a title.3. After selecting a title, you can:§Add the title to your bookmarks by selecting . You can buy or review it for laterfrom your Viveport's Bookmark tab. For details see, Bookmarking VR content inViveport on page 44.§Download the title. For details see, Downloading and purchasing content fromViveport on page 44.43 Viveport Confidential For certification only

3. Under Payment info, click Change Viveport PIN.4. Follow the prompts to change your 4 digit PIN.Opening VR content downloaded from ViveportYou need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.1. From your computer's Vive app, click the Library tab. Make sure you're signed in to your HTC account to see your previously downloaded content.2. Select the title that you want to launch.Reviewing Viveport contentIf you have feedback on VR content that you downloaded from Viveport, you can write a review.To guarantee the quality of reviews, you can only leave feedback on VR content you'vepurchased.Sign in to your HTC Account on the Viveport web store, and then go to Library. Next to the titleyou would like to provide feedback on, click Review.You can also delete reviews you've made.45 Viveport Confidential For certification only

Viveport basicsI purchased content from Viveport.com. Where do I find the content on my Vive?If you haven't installed Vive software, you need to install it first before you can download andlaunch your Viveport purchases. Get Vive software from www.vive.com/setup/.If you're signed in with the same HTC Account you made the purchase with, you should be able tofind the VR content.1. From your computer, launch the Vive desktop app.2. Click the Library tab.3. Select the VR content, and then click Install. The download progress will be shown.Can I launch content I purchased from Steam on Vive and vice versa?Yes. You can launch the content you purchased on Steam from Vive if you've already downloadedthe content to your computer, and vice versa.How often does Viveport add new content?We're working closely with developers and publishers so that you'll enjoy the best VRexperiences. Regularly browse Viveport for the release of the most exciting and fun VR content.Do I have to install Steam to use Viveport?No. You don't need to install Steam software to start using Viveport. HTC and Valve are partnersin Vive, and each of their own content stores are focused on different areas.Can I only access Viveport store in my country?Yes. Please make sure that your computer is under the same network where your residency is.Do I have to stay online in order to enjoy Viveport?Yes. To make sure that you enjoy all the benefits while experiencing VR content from Viveport,make sure that your computer stays online.Viveport Subscription46 Viveport Confidential For certification only

If you used a social network account when you registered for an HTC Account, you would need toreset your password from your social network account.Why can’t I sign in to my HTC Account?If you created your HTC Account with an email address, make sure that you fill in the right emailaddress and password. If you forgot your password, you can reset your password from the sign-in page.If you used a social network account when you created your HTC Account, make sure that you'resigned in with the same social network account.Viveport PINHow do I prevent my kids or other unauthorized people from purchasing content onViveport using my account?You can set up a PIN to prevent other people from purchasing content through your accountwithout your permission.When will I need to enter my Viveport PIN?As long as you have a PIN set up, you will be asked to provide your PIN each time you make apurchase.How do I remove my Viveport PIN?At this time, you can’t remove your PIN once you set it up. You can contact our customer serviceto remove it for you.I was asked to set a PIN for Viveport after my first purchase. Is it mandatory?No. To protect your payment information, you'll be asked if you want to set up a PIN when youchoose to save your payment information during the purchase.Purchasing content51 Viveport Confidential For certification only

Will I receive an email after purchasing from Viveport?Yes. You will receive an email that confirms your purchase. If you have any problem with yourpurchase, use the order number in the email to communicate with customer support.Which payment methods are accepted to purchase content on Viveport?This depends on the country you're currently in. You can see the options during the checkoutprocess. In the near future, we will support more payment methods.Can I cancel my purchase for Viveport?Once you've gone through the checkout process, your purchase cannot be cancelled.Why was my purchase attempt in Viveport declined?Make sure that all the information you filled in is correct.If you are using PayPal or Alipay to make the purchase, make sure that your account has enoughbalance for the transaction.Are taxes collected for Vive purchases?If you made an online order and you're an international customer, there may be taxes or VATcharges included in your purchase.How do I get a refund from Viveport?You can request for a refund if:§There’s a problem with the content itself.§The content was purchased fraudulently.§A redeem code was received after your purchase.Contact our customer service to process the refund. You need to provide the order number sentto your email after you made the purchase.Why is it that instead of being labeled as "purchased", my VR content still lists theprice or shows as "free"?There’s a small chance that the purchase wasn’t updated correctly due to poor networkconnection. Try to refresh or sign out and sign back in to your HTC Account.Will I get an invoice after I make a purchase?No. There will be no invoice if the purchase is made online. You will receive an email as yourreceipt after you make a purchase.Downloading and launching content52 Viveport Confidential For certification only

I purchased content from Viveport.com. Where do I find the content on my Vive?If you haven't installed Vive software, you need to install it first before you can download andlaunch your Viveport purchases. Get Vive software from www.vive.com/setup/.If you're signed in with the same HTC Account you made the purchase with, you should be able tofind the VR content.1. From your computer, launch the Vive desktop app.2. Click the Library tab.3. Select the VR content, and then click Install. The download progress will be shown.My computer went offline while downloading content from Viveport. What should Ido?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.You can resume downloading the VR content. Make sure that you have an Internet connection.1. From your computer, open the Vive app.2. Sign in with the same HTC Account you used for the purchase.3. On the Library tab, select the VR content, and then tap Install.53 Viveport Confidential For certification only

Why can’t I launch VR content I downloaded from Viveport?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.You might be encountering a compatibility problem. Please make sure that your Windows andVive software are updated to its latest versions.Why can’t I download VR content that I purchased on Viveport?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.Vive makes sure that the VR content you want to download is compatible with your Windowsenvironment. If the content doesn't support your Windows environment, you won't be able todownload the content.Please note that it's not Viveport but the VR content developer or publisher that decides whichWindows environment is compatible with the VR content. Before making the purchase, it'simportant that you're aware of your Windows environment.If you're not otherwise experiencing a compatibility issue, there's a chance that your purchasewasn’t updated correctly due to poor network connection. Try to sign out and sign back in to yourHTC Account. On the Library tab, select the VR content, and then click Install.What happens to my Viveport content if I signed in on a different computer?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.Content you purchased earlier can be found on the Library tab. Click Install to download thecontent on the computer.I re-installed Vive software. Do I need to purchase or download my previous Viveportcontent?Purchases you made in Viveport will be associated with your HTC Account. If you've alreadydownloaded the content prior to the re-installation, your content can be found on the Library tab.However, if you're using a new computer, you do need to re-download the content.1. From your computer, open the Vive app.2. Sign in with the same HTC Account you used for the purchase.3. On the Library tab, select the VR content, and then tap Install.54 Viveport Confidential For certification only

If I reformat my hard drive or get a new computer, will I need to purchase and/ordownload my content again?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.You don't have to purchase the same content again. Purchases you made in Viveport will beassociated with your HTC Account.To re-download the content:1. From your computer, open the Vive app.2. Sign in with the same HTC Account you used for the purchase.3. On the Library tab, select the VR content, and then tap Install.How do I remove Viveport content from my computer?1. From your computer, open the Vive app.2. Sign in with the same HTC Account you used for the purchase.3. On the Library tab, click Uninstall.Will I be notified if there's a content update, and how should I proceed?Updates are downloaded automatically, if you have selected Auto update Viveport titles in theVive app's Settings tab.Reviewing contentDo reviews create an overall score or rating for the VR content?Not entirely. Your comment gives an evaluation of the VR content, but other users will decidewhether it's worthy for them to purchase the content.Can I write a negative review on Viveport?Yes. If you didn't like a particular VR content, you can make your review to let others know.Phrasing it as a positive suggestion will help the developer improve their content.How do I report abusive reviews on Viveport?1. To flag an abusive review, tap .2. Provide your reason for flagging the abusive review, and then click Submit.55 Viveport Confidential For certification only

Why was my review on Viveport deleted?Your review might have been reported as abusive by other users. The Viveport administrator willdelete your review if it was proven to be abusive.Viveport troubleshootingWhy can’t I see some Viveport content in my region?Based on the content developer or publisher's choice, some content may be limited to a specificregion.I'm signed in to a different computer. How do I access my Viveport content?You need to download Vive software from www.vive.com/setup/. After installing, you canaccess the Vive desktop app on your computer.1. From your computer, open the Vive app.2. Sign in with the same HTC Account you used for the purchase.3. On the Library tab, select the VR content, and then tap Install.Why can’t I launch Vive software properly?You might be encountering a compatibility problem with Windows software or drivers. Try touninstall and reinstall your Vive software. Download the latest version of Vive software from www.vive.com/setup/.I'm getting a notification to upgrade Vive software. What should I do?Vive software makes sure that you get the most updated version. When you're currently in VR,you'll get a notification asking if you'd like to receive the latest update when you're done with VR.Make sure to update your Vive to prevent compatibility issues with Windows software or drivers.After using Vive for quite a while, I received a message about a disk writing error.What should I do?This means that your disk is out of space. To resolve this issue, change the disk location whereyou download and store your VR content.1. From your computer, open the Vive app.2. Click the Settings tab.3. Under Default folder for Viveport titles, click Change, and then select the new disklocation.56 Viveport Confidential For certification only

Phone notificationsDownloading and installing the Vive phone appBefore downloading the Vive app, please make sure that your phone meets the minimumsystem requirements indicated on the Vive app's download page.1. On your phone, open the Play Store or App Store apps.2. Search for Vive.3. Download and install the Vive app.Pairing your phone with VivePair your phone with the Vive system to start receiving notifications while you're on VR.1. On your computer's Vive app, go to the Settings tab, and then click Set up a Phone.2. On your phone, open the Vive app. The first time that you open the Vive app, review the prompts and tap Allow.3. On both your computer and phone, click Get started. Make sure that Bluetooth is turnedon and that your phone is discoverable.4. From the list of discovered devices on your computer, select your phone, and then clickNext.5. When prompted, accept the pairing request or enter the pairing code on your phone.6. Once pairing is complete, click OK and Done on your computer and phone respectively.57 Phone notifications Confidential For certification only

Choosing which notifications to receive on VRManage which notifications you get while using Vive.1. On your phone, open the Vive app.2. Do one of the following:§Android™ users: Tap Settings.§iOS users: Switch to the Settings tab.3. Choose which types of notifications you'd like to receive.Receiving notifications while in VRDon't worry about missing important notifications. While you're in any VR app, you'll see anotification when you have an incoming call, message, or upcoming calendar event.To receive notifications while in VR, you need to pair your phone with Vive first. To find outhow, see Pairing your phone with Vive on page 57.To receive or open the notification, press the System button. If you choose to ignore the incoming notification, you can always check it later on the Vive tab.For details, see Checking your notifications on page 58.Checking your notificationsConveniently review notifications from your phone without leaving VR.To receive notifications while in VR, you need to pair your phone with Vive first. To find outhow, see Pairing your phone with Vive on page 57.From the Vive tab's Notifications panel, you can:§View a missed call or text message§View an upcoming calendar event§Call back a contact§Reply with a text message (Android users only)58 Phone notifications Confidential For certification only

Editing or adding message replies (Android users)If you're using an Android phone, customize the messages that you can quickly send to yourcontacts.1. On your phone, open the Vive app.2. Tap Settings.3. Tap Quick replies.4. Select a predefined message to edit or tap to add a custom message.Unpairing your phone with ViveYou can only use one phone at a time with your Vive. Unpair your current phone first if you needto use another phone with Vive.1. On your phone, open the Vive app.2. Do one of the following:§Android users: Tap Settings, and then tap Unpair.§iOS users: Switch to the Settings tab, and then tap Forget this device.You can also unpair your phone through your computer's Vive app. Under Phone on theSettings tab, click Unpair.What types of phone notifications can I receive on Vive?While in VR, you may receive phone calls, text messages, and calendar reminders. To do so, youneed to install the Vive app on your phone and complete the pairing process with the Vivesystem. You can choose which notifications you want to get on your phone's Vive app settings.Can I receive notifications from more than one phone onVive?Currently, only one phone is supported if you want to receive notifications while in VR. If you wantto use another phone with your Vive, unpair the previous phone first.What features of the Vive phone app are not supportedin the iOS version?Currently, editing or adding personalized replies for calls or messages are not supported in theapp's iOS version.59 Phone notifications Confidential For certification only

Play areaWhat is the play area?The play area sets the virtual boundaries of Vive. Your interaction with VR objects happen withinthe play area.Vive is designed for room-scale setup, but you can also use it for standing and seatedexperiences.Planning your play areaBefore choosing your setup, make sure that you have enough space.Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Examples of room-scale setup:60 Play area Confidential For certification only

Seated and standing experiences do not have space requirements. Examples of seated/standingsetup:Choosing the play areaFind a space that you will designate as the play area. For best results, do the following:§Move furniture and other obstacles (like pets) out of the play area.§Place your computer next to your play area. The headset cable extends around 5 m (16 ft 4in) from your computer.§Make sure that there are power outlets close to where you mount the base stations. Use12V extension cords as needed.§Do not leave your headset in direct sunlight, as it may damage your headset display.61 Play area Confidential For certification only

Setting up Vive for the first timeBefore you can use Vive, you’ll need to complete the setup process, which includes installing Viveand SteamVR software, setting up the hardware, and defining your play area.To start the setup process, download the setup file on your computer from: www.vive.com/setup/Run the setup file and follow the prompts to complete the process.Once you've completed the room setup, you need to run it again if you moved or adjusted theangles of the base stations or if you transfer your Vive VR system to a different room.Setting up a standing-only play areaChoose this option if you only want to experience VR in a seated or standing position.1. From your computer, open the SteamVR app.2. Click , and then select Run Room Setup Standing only.3. Review the prompts and follow the on-screen instructions to complete the process.62 Play area Confidential For certification only

Setting up a room-scale play areaChoose to set up a room-scale play area to enjoy moving around and fully engage with the VRexperience.1. From your computer, open the SteamVR app.2. Click , and then select Run Room Setup Room-scale.3. Review the prompts and follow the on-screen instructions to complete the process. When tracing the boundaries of the play area, make sure that the floor is cleared. Do not traceacross space occupied by things (such as a table or a chair) since this may cause you to tripinto the object while in VR.Resetting the play area1. From your computer, open the SteamVR app.2. Click , and then select Run Room Setup.3. Follow the prompts to complete the process.63 Play area Confidential For certification only

Verifying your setupOnce you've completed the Vive setup process, you can now put on the headset and hold thecontrollers to start exploring VR.While you're in the play area, the headset and the controllers should remain at least 0.5 m (1 ft 7in) and no further than 5 m (16 ft 4 in) away from a base station. This will ensure that the devicesare properly tracked within the base station’s 120-degree field of view.For health and safety warnings, please refer to the Safety and regulatory guide, which isperiodically updated for accuracy and completeness. For the latest version, check www.vive.com/.After setting up, how do I turn the Vive system on?1. From your computer, open the SteamVR app.2. Make sure your base stations are powered.3. Make sure that your headset is connected to the computer via the link box. For details, see Connecting the headset to your computer on page 24.4. Turn the controllers on. For details, see Turning the controllers on or off on page 38.5. Check that Vive hardware is tracked. The status icons on the SteamVR app and the statuslights on the hardware should all be green.6. Put the headset on. For details, see Putting the headset on on page 8.7. Grab your controllers.To bring up the System Dashboard, press the System button on either controller.64 Play area Confidential For certification only

What is the recommended space for the play area?Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m(6 ft 6 in x 5 ft) is required. There's no minimum for seated and standing experiences.Can I include space occupied by furniture for theplay area?It is not recommended to do so. When setting the boundaries of the play area, make sure that thefloor is cleared. Do not trace across space occupied by things (such as a table or a chair) sincethis may cause you to trip into the object while in VR.Will VR apps for seated/standing-only experiences workwith room-scale setup?Even if you have a room-scale setup, you can still use VR apps that are designed for seated orstanding-only experiences. Just make sure that your headset and controllers are tracked withinthe play area.To set or reset the seated position while in VR, do the following:1. Press the System button to bring up the System Dashboard.2. Select General.3. Select Reset seated position, and then follow the prompts to complete the process.How do I resolve download errors during Vive Setupinstallation?Download errors are usually caused by incorrect network settings. For example, due to wrongDNS, the download server address is unresolved by the host. Some network destinations may beinaccessible, even as connection to other websites seems normal. Please make sure that yournetwork settings are correct, or ask your network administrator for support.I can't complete the room setup. What should I do?Check if you're using special characters (such as à or é) in your local Windows user name, whichcould cause the problem.As a workaround, you can add a new Windows account using basic Latin alphabet for its username. After logging in with the new user name, reinstall Vive Setup and complete the process.65 Play area Confidential For certification only

SettingsVive app settingsChanging the Vive system languageOnce you change the language on the Vive app, the language used in the Vive VR system will alsobe changed.1. From your computer, open the Vive app.2. Click the Settings tab.3. On the Language drop-down list, select the language that you want to use.Changing the Vive system language doesn’t change the language for specific VR contentyou've downloaded, which is decided by the content developer / publisher.Setting the Vive app to automatically launch at startupYou can automatically launch the Vive app when you turn your computer on.1. From your computer, open the Vive app.2. Click the Settings tab.3. Select Open at startup.System Dashboard settingsSystem DashboardThe System Dashboard serves as your central point of entry in VR.While in the dashboard, some of the things you can do are:§Launch or close a VR app§Control sound volume and mic access§Change settings, such as style of the collision bounds in Chaperone or the in-headsetbackground§Turn the Vive system offTo bring up the dashboard, press the System button on either controller.66 Settings Confidential For certification only

Changing the Chaperone settingsThe Chaperone shows a grid whenever you're close to the bounds of your play area. You canchange how the grid looks.1. From the System Dashboard, select .2. Select Chaperone.3. Choose the style of the collision bounds that you prefer.4. Drag the sliders to change the color and opacity.5. To show a constant visual reference of your floor while in VR, select Floor bounds alwayson.Changing the default background displayWhen you turn on the Vive system, the first you'll see is a default background display. It's thesame background that shows when you select Room view in System Dashboard.1. From the System Dashboard, select .2. Select In-Headset.3. Under Background style, select Image.4. Choose which image you want from the options. If want to use an image from yourcomputer, select Open image folder.5. Exit the current app to apply the changes.67 Settings Confidential For certification only

SteamVRActivating the front-facing cameraYou need to enable the settings for the front-facing camera before you can use it in VR, such asfor showing your actual room.1. From your computer, open the SteamVR app.2. Click , and then select Settings Camera.3. Click Enable Camera.4. Close and reopen the SteamVR app.5. Click , and then select Settings Camera.6. Select Allow Camera in Dashboard.Checking for firmware updatesFirmware updates include improved features and bug fixes.1. From your computer, do one of the following:§On the SteamVR status window, mouse over on any of the hardware icons to check ifthe firmware is out of date, and then select to update the firmware.§On the SteamVR app, click , and then click Devices Update firmware.2. Follow the prompts on the screen. If the update is for the controllers or base stations, you'll be asked to connect them to yourcomputer using a micro-USB cable.While firmware updates are in progress, do not unplug the micro-USB or power cables thatconnect your hardware to your computer. Doing so could result in a firmware error.68 SteamVR Confidential For certification only

$How can I capture screenshots in VR?While in VR, press the System button and the trigger at the same time. You'll see a notificationwhen the screenshot is saved.To find the screenshot in your computer, navigate to the following path:\Steam\userdata\[Steam user number]\760\remote\250820\screenshotsWhat can I do if I'm having issues with the SteamVRapp?The problem could be due to missing or corrupt files in the SteamVR app. Make sure that yourinstallation is intact.1. From your computer, close the SteamVR app.2. Open the Steam app, and then click Library Tools.3. Right-click SteamVR, and then and select Properties.4. Click the Local Files tab, and then select Verify integrity of tool cache.For more information, you may refer to the SteamVR Troubleshooting page.How do I resolve SteamVR Error 208?If you encounter the SteamVR Error 208 (Monitor not Found) issue, check if thetroubleshooting details on What can I do to troubleshoot the headset? on page 25 can resolvethe problem.If you're using Windows 8 or later, the issue might be caused by enhancements in powermanagement settings. Do these steps as a workaround:1. On your computer, go to Control Panel System and Security System.2. Click Device Manager, and then click to expand the list under Universal Serial Buscontrollers.3. Right-click Generic USB Hub (there may be more than one with the same label), and thenselect Properties.4. Click the Power Management tab, and then de-select Allow the computer to turn offthis device to save power.5. Unplug and re-plug the power cable on the link box.6. Restart the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page.69 SteamVR Confidential For certification only$

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