HTC 2Q2B100 Vive link box User Manual Vive

HTC Corporation Vive link box Vive

Users Manual

User guide

Confidential

For certification only

Contents

Unboxing

What's inside the box? 5

Headset and link box

Headset 6

Link box 23

Troubleshooting 25

Base stations

About the Vive base stations 30

Installing the base stations 31

Tips for setting up the base stations 32

Using the mounting kit 32

Updating base station firmware via cable connection 33

Updating base station firmware via Bluetooth 34

What does the status light on the base stations mean? 35

What should I do if any of the base stations is not detected? 35

Do I need to use the sync cable? 35

Are the base stations covered by warranty if accidentally damaged? 36

When Vive is in use, my TV remote isn't working. What can I do? 36

Controllers

About the Vive controllers 37

Charging the controllers 38

Turning the controllers on or off 38

Pairing the controllers with the headset 38

Attaching the lanyards to the controllers 39

Updating controller firmware 39

What does the status light on the controllers mean? 40

What should I do if any of the controllers is not tracked? 40

How do I know which of the controllers is not being tracked? 40

What can I do if the controller's trackpad is oversensitive? 41

What should I do if my controller won't turn on? 41

The controller automatically turns off. What should I do? 41

My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? 42

Viveport

Using Viveport 43

Viveport basics 46

Viveport Subscription 46

Viveport mobile app 49

HTC Account for Viveport 49

Viveport PIN 51

Purchasing content 51

Downloading and launching content 52

Reviewing content 55

2 Contents

Confidential

For certification only

Viveport troubleshooting 56

Phone notifications

Downloading and installing the Vive phone app 57

Pairing your phone with Vive 57

Choosing which notifications to receive on VR 58

Receiving notifications while in VR 58

Checking your notifications 58

Editing or adding message replies (Android users) 59

Unpairing your phone with Vive 59

What types of phone notifications can I receive on Vive? 59

Can I receive notifications from more than one phone on Vive? 59

What features of the Vive phone app are not supported in the iOS version? 59

Play area

What is the play area? 60

Planning your play area 60

Choosing the play area 61

Setting up Vive for the first time 62

Setting up a standing-only play area 62

Setting up a room-scale play area 63

Resetting the play area 63

Verifying your setup 64

After setting up, how do I turn the Vive system on? 64

What is the recommended space for the play area? 65

Can I include space occupied by furniture for the play area? 65

Will VR apps for seated/standing-only experiences work with room-scale setup? 65

How do I resolve download errors during Vive Setup installation? 65

I can't complete the room setup. What should I do? 65

Settings

Vive app settings 66

System Dashboard settings 66

SteamVR

Activating the front-facing camera 68

Checking for firmware updates 68

How can I capture screenshots in VR? 69

What can I do if I'm having issues with the SteamVR app? 69

How do I resolve SteamVR Error 208? 69

How can I opt-in to SteamVR Beta? 70

Trademarks and copyrights

Index

3 Contents

Confidential

For certification only

About this guide

In this user guide, we use the following symbols to indicate useful and important information:

This is a note. A note often gives additional information, such as what happens when you

choose to do or not to do a certain action. A note also provides information that may only be

applicable to some situations.

This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you

know of an option that you may find helpful.

This indicates important information that you need in order to accomplish a certain task or to

get a feature to work properly.

This provides safety precaution information, that is, information that you need to be careful

about to prevent potential problems.

4 About this guide

Confidential

For certification only

Unboxing

What's inside the box?

Your Vive™ comes with the following items, which you'll use to experience immersive VR

environments:

Main component Accessories

Vive headset §Headset cable (attached)

§Face cushions (1 attached and 1 narrow alternate)

§Cleaning cloth

Link box §Power adapter

§DisplayPort™ cable

§USB 3.0 cable

§Mounting pad

Vive controllers (2) §Power adapters (2)

§Lanyards (2 attached)

§Micro-USB cables (2)

Base stations (2) §Power adapters (2)

§Mounting kit (2 mounts, 4 screws, and 4 wall anchors)

You can also find documentation in the box, such as the Safety and regulatory guide and

warranty card.

5 Unboxing

Confidential

For certification only

Headset and link box

Headset

About the Vive headset

The headset is your window to the VR environment.

The headset has sensors that are tracked by the base stations.

The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including

the proximity sensor.

Front and side

1Headset strap

2Tracking sensor

3Camera lens

4Earphone

5Headset button

6Status light

7Lens distance button

6 Headset and link box

Confidential

For certification only

Back

1Headset cable clip

2Headset cable

3Volume button

4Adjustment dial

5Head pad

6Mute button

Bottom and inner

1Nose rest

2Lens distance button

3Mic

4Interpupillary distance (IPD) knob

5Face cushion

6Proximity sensor

7Lenses

7 Headset and link box

Confidential

For certification only

Putting the headset on

Before putting the headset on, make sure that you've peeled off the protective film from the

lenses.

1. Loosen the strap by rotating the dial counter-clockwise, and also detach the Velcro

fastener on the top band.

2. Pull the headset down over your eyes, and then slide the strap around the back of your

head.

8 Headset and link box

Confidential

For certification only

3. Rotate the dial clockwise and reattach the Velcro fastener on the top band so that the

headset fits snugly and comfortably.

4. Twist the earphones to a comfortable position over your ear, and then press down the

earphones to fix them in place.

5. Make sure that the headset cable passes through the cable clip at the back of the headset,

and is positioned straight down your back.

Adjusting the IPD on the headset

Interpupillary distance (IPD) is the distance between the center of the pupils in your eyes. A quick

way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use

this measurement as a guide to adjust the distance between the lenses of the headset so that

you'll have a better viewing experience.

To change the distance between the lenses, rotate the IPD knob.

As you adjust the IPD, you'll see information displayed in the headset that indicates the current

distance between the centers of the lenses.

9 Headset and link box

Confidential

For certification only

Can I wear my prescription glasses while using Vive?

Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens

distance knobs to increase the space in the headset.

Make sure that no part of your glasses scratch the headset lenses.

Adjusting the lens distance on the headset

If you wear large prescription glasses or have long eyelashes, you may need to increase the lens

distance further from your face. Only increase this distance as necessary, as the closer the lenses

are to your eyes, the better your field of view will be while wearing the headset.

Make sure that no part of your glasses scratch the headset lenses.

1. Press the lens distance button on the headset.

2. Pull or push the headset to adjust the lens further or closer to your face.

10 Headset and link box

Confidential

For certification only

Connecting a USB device to the headset

Plug in a USB cable to the headset for using a compatible third-party device with Vive. Vive-

optimized USB cable is sold separately by HTC.

1. Peel off the face cushion starting from both ends until it detaches from the headset.

2. Pry open the compartment cover from its flap to access the connector slots on the

headset.

11 Headset and link box

Confidential

For certification only

3. Unplug the headset cable.

4. Insert the USB cable of the device to the USB Type-C slot on the headset, and then loop

the USB cable along the ridge.

5. Replug the headset cable to its slot, and then align and push the tabs of the compartment

cover onto their corresponding holes.

12 Headset and link box

Confidential

For certification only

6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning

the hook and loop strips.

7. Connect the other end of the USB cable to the third-party device.

Replacing the face cushion

If the attached face cushion is too wide for you, replace it with the alternate cushion (narrow) that

comes in the box.

You should also remove the face cushion to clean it.

1. To remove the face cushion, peel off starting from both ends of the face cushion until it

detaches from the headset.

2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset,

and then align the hook and loop strips.

13 Headset and link box

Confidential

For certification only

Removing the headset earphones

If you need to, you can remove the headset earphones.

1. Peel off the side cushions on the strap near the earphones.

2. Unscrew the screw that's holding the earphone.

14 Headset and link box

Confidential

For certification only

3. Gently pull off each earphone as it detaches from the strap.

4. Replace the cap by screwing it.

After detaching the earphones, make sure to properly store it for safekeeping. Do not

squeeze or press down the earphones.

15 Headset and link box

Confidential

For certification only

16 Headset and link box

Confidential

For certification only

Replacing the headset earphones

You can use your own audio earphones (USB Type-C) with the Vive headset.

You need to remove the headset earphones first, otherwise audio will still come out from it.

For details, see Removing the headset earphones on page 14.

1. Peel off the face cushion starting from both ends until it detaches from the headset.

2. Pry open the compartment cover from its flap to access the connector slots on the

headset.

17 Headset and link box

Confidential

For certification only

3. Unplug the headset cable.

4. Insert the cable ends of your earphones on the USB Type-C slot, and then loop the cable of

your earphones along the ridge.

18 Headset and link box

Confidential

For certification only

5. Replug the headset cable to its slot, and then align and push the tabs of the compartment

cover onto their corresponding holes.

6. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning

the hook and loop strips.

19 Headset and link box

Confidential

For certification only

Reattaching the head pad on the headset strap

Make sure that the head pad is attached to the headset when using your Vive.

Holding the headset upside down, align and insert the tabs on the headset strap into the slots on

the head pad to reattach it.

You'll hear a click when the tabs are locked in place.

Avoid holding the headset from the side of the adjustment dial since the head pad may

accidentally detach from the strap when pressed on.

20 Headset and link box

Confidential

For certification only

Updating headset firmware

1. From your computer, open the SteamVR app.

2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click

Update headset firmware.

The firmware update will start automatically.

Do not unplug any cables from the headset, link box, or your computer any time before the

firmware update is complete. Doing so could result in a firmware error.

3. When the update is complete, click Done.

21 Headset and link box

Confidential

For certification only

Unplugging the headset cable

1. Peel off the face cushion starting from both ends until it detaches from the headset.

2. Pry open the compartment cover from its flap to access the connector slots on the

headset.

3. Unplug the headset cable.

22 Headset and link box

Confidential

For certification only

What does the status light on the headset mean?

The status light shows:

§Green when the headset is in normal mode

§Dim green when the headset is on standby

§Red when an error is encountered (with cables, display, or the like)

Link box

About the link box

Use the link box to connect the headset to your computer.

23 Headset and link box

Confidential

For certification only

1Headset cable port

2Power button

3Power port

4DisplayPort port

5USB 3.0 port

Connecting the headset to your computer

1. Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on their

corresponding slots on the link box.

2. Plug the power adapter into an electrical outlet.

3. Insert the opposite end of the USB 3.0 cable on your computer's USB port.

4. Connect the DisplayPort cable end to the DisplayPort port on your computer's graphics

card. Do not connect the DisplayPort cable to ports on the motherboard.

5. Connect the headset cable on the link box.

6. Press the Power button to turn the link box on.

7. To secure the link box in a permanent position, peel the covers from the mounting pad and

firmly press one side of the adhesive surface on the bottom part of the link box, and then

attach the link box on the area where you want it installed.

24 Headset and link box

Confidential

For certification only

Restarting the link box

If you need to restart the link box, follow these steps.

1. Close all Steam apps on your computer, including the SteamVR app.

2. Press the Power button to turn the link box off, and then press the Power button again to

turn it back on.On your computer, you might see a notification that drivers are being

installed. Wait for the installation to finish.

3. To verify that Vive hardware are detected, restart SteamVR on your computer.

Troubleshooting

What can I do to troubleshoot the headset?

Try these troubleshooting suggestions.

Option Description

Check the

headset’s LED

status

§If the LED is not lit, try connecting the link box to a different power outlet.

§If the LED is dim green, the headset is on standby mode. Activate it by

moving the headset or starting a VR app.

§If the LED is red, check if you're encountering a cable connection or driver

error.

For more information, you may refer to this SteamVR Troubleshooting

article.

Reboot the

headset

1. From your computer, open the SteamVR app.

2. Click Settings Developer, and then make sure that Direct Mode

is enabled.

3. Right-click the icon, and then click Reboot Vive headset.

4. Wait for the reboot process to complete.

Check the cable

connections

§Make sure that your cable connections are securely attached on both

ends.

§Check that the correct cables are connected to the corresponding side of

the link box (orange cables should connect to the side with orange trims).

§Connect all video output cables to the same graphics card. Do not

connect video output cables to ports on the motherboard.

§Try connecting to a different USB port.

Restart the link

box

For details, see Restarting the link box on page 25.

For more information, you may refer to this SteamVR Troubleshooting

article.

25 Headset and link box

Confidential

For certification only

What can I do when the status light on the headset indicates an error?

If you see that the status light is red, try these methods to resolve the issue:

§Disconnect and reconnect the headset cable on the link box.

§Check that the cables between the link box and your computer are properly connected.

Disconnect and reconnect the cables as needed.

§Restart the link box by pressing the Power button to turn it off, and then pressing the

Power button again to turn it back on.

For more information, you may refer to the SteamVR Troubleshooting page.

What should I do if the headset is not tracked?

Try the following methods to troubleshoot the issue:

§Make sure that the headset is placed inside the play area.

§If power on the headset was disconnected and reconnected, you need to also restart the

SteamVR app.

§Try to disconnect and reconnect the DisplayPort cable to the DisplayPort port on your

computer's graphic card.

§Restart the SteamVR app. If you still get an error, reboot your computer and reopen the

SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

My headset display is blurry. What should I do?

Try these troubleshooting suggestions:

§Make sure that you've removed the protective film on the headset lenses.

§Check that the lenses are clean. Use the cleaning cloth provided in the box to wipe the

lenses.

§Make sure that you're wearing the headset properly.

The headset's bottom edge should rest on your cheekbones, while the standard strap

should cup the back of your head. You should feel comfortable bending down without the

headset slipping off.

If the headset is too low on your face, your display will appear blurry.

For more information, you may refer to the SteamVR Troubleshooting page.

What can I do to resolve the "headset not found" error?

Do the following steps to troubleshoot the issue:

1. Close all Steam apps on your computer, including the SteamVR app.

2. Unplug the link box cables (DisplayPort and USB) from your computer, as well as its power

cable from an electric outlet.

26 Headset and link box

Confidential

For certification only

3. Wait for a few seconds, and then plug the cables back in. On your computer, you might see

a notification that drivers are being installed. Wait for the installation to finish.

4. Restart the SteamVR app.

If you still get a similar error, repeat the steps again. You can also check if you're encountering a

USB-related issue. For more details, see My headset can't be detected due to a USB port issue.

What should I do? on page 27.

For more information, you may refer to the SteamVR Troubleshooting page.

My headset can't be detected due to a USB port issue. What should I do?

Do the following steps to troubleshoot the issue:

§Plug the USB cable into a different USB port to confirm if the error is due to a USB port-

related issue.

1. Plug the USB cable into a generic USB 3.0 port.

2. Open the SteamVR app, and then tap Create system report.

3. Make sure that Vive devices connect via a USB xHCI port rather than to a port from a

specific manufacturer, which might have a compatibility issue with Vive.

If the error is not resolved, your issue may not be due to USB port compatibility.

§Manually update the USB driver on your computer. You can also download and install

official driver updates from the website of your motherboard or USB port manufacturer.

If updating your USB driver doesn't solve the error, purchase and use another PCI-Express

USB card (with Intel chipset). Based on our tests, this USB card work well with Vive:

Inateck® 2-Port USB3.0 PCI-Express Card (Serial: KTU3FR-2O2I)

For more information, you may refer to the SteamVR Troubleshooting page.

After upgrading to Windows 10, Vive shows as the computer's main monitor. What

should I do?

Try the following steps to troubleshoot the issue:

1. Disconnect the headset cable on the link box.

2. Restart your computer.

3. Reconnect the headset cable on the link box.

27 Headset and link box

Confidential

For certification only

I'm experiencing skipped frames. What could I do?

If you've installed software in your computer that automatically adjusts the display (such as for

night mode), it may be causing the conflict.

To resolve the issue, disable the software that may cause the conflict (such as f.lux or Prismatik)

when using Vive.

I'm seeing drifting motion or floating objects in VR. What could I do?

Try these troubleshooting suggestions.

§Make sure that there are no reflective surfaces (such as mirrors) within your play area.

§If there are Bluetooth® devices in the room, turn them off so that they don't interfere with

hardware pairing.

§Check if you're having CPU performance issues. On the SteamVR app, click Settings

Performance Display Frame Timing. If there are spikes in the graph, it means that the

issue is with your CPU.

What should I do if I don't hear a sound while using the audio cable?

Make sure that the headset is on normal mode and not on standby, and that the SteamVR app is

running on your computer.

If it doesn't solve your problem, do the following:

Option Description

Make sure that

SteamVR is sending

audio to Vive

1. From your computer, open the SteamVR app.

2. Click , and then select Settings Audio.

3. On the Set playback device to drop-down list, choose HTC-VIVE or

select Speakers (USB-Audio Device).

Make sure that

Windows® is sending

audio to Vive

1. On your computer, right-click the Volume icon on the task tray.

2. Click Playback devices, and then select HTC-VIVE.

3. Right click HTC-VIVE, and then select Set as default device.

You may also need to right-click on any detected audio device, and

select Show disabled devices and Show disconnected devices.

Check the volume of

HTC-VIVE audio

device and current

program

On your computer, right-click the Volume icon on the task tray. Do

the following:

§Find the volume slider for HTC-VIVE, and then set it to 50%.

§Click Mixer. Find the current program, and then set the volume to

50%.

28 Headset and link box

Confidential

For certification only

Is there a way to also hear from the computer what's in VR?

You can duplicate the audio from Vive to your computer. You may use another pair of

headphones or speakers.

1. From your computer, open the SteamVR app.

2. Click , and then select Settings Audio.

3. On the Mirror audio to device drop-down list, choose the audio device where you want to

send the additional audio.

29 Headset and link box

Confidential

For certification only

Base stations

About the Vive base stations

§The base stations beam signals to the headset and controllers. Do not cover the front panel

with any material.

§When the base stations are turned on, they may affect some nearby infrared sensors, such as

those used by an IR TV remote control.

1Status light

2Front panel

3Channel indicator (recessed)

4Power port

5Micro-USB port (for firmware updates)

6Sync cable port (optional)

§Do not attempt to pry open the base stations as doing so could injure you or damage the

product.

§If the front panel is cracked or damaged, stop using the base stations.

30 Base stations

Confidential

For certification only

Installing the base stations

Before installing the base stations, decide first whether you want to set up a room-scale or

seated/standing-only play area. See Planning your play area on page 60.

During unboxing, remove the thin film that covers the front panel of the base stations.

1. Mount the base stations diagonally at opposite corners of your space.

For details on how to use the provided mounting kit, see Using the mounting kit on page

32.

You can also use tripods, light stands, or cargo poles when mounting the base stations, or

even place it on stable book cases. Just avoid using unstable mounting solutions or

surfaces that are prone to vibration.

2. Adjust the base stations so that the front panels are facing toward the center of the

play area.

3. Attach the power cables to the base stations, and then plug them each into a power outlet

to turn them on.The status lights should be green.

4. Connect the base stations and set the channels.

Without the sync

cable

Press the Channel buttons at the back of the base stations so

that one base station is set to channel “b”, while the other is set

to channel “c”.

With the sync cable

(optional for added

reliability)

Press the Channel buttons at the back of the base stations so

that one base station is set to channel “A”, while the other is set

to channel “b”.

Once turned on, do not move or adjust the angles of the base stations as it could disrupt the

tracking process. Otherwise, you will need to set up the play area again.

31 Base stations

Confidential

For certification only

Tips for setting up the base stations

You may set up the base stations in a way that's suitable for your place. For best results,

you may follow these recommendations:

§Mount the base stations diagonally and above head height, ideally more than 2 m (6

ft 6 in).

§Secure the base stations in a location where they can't be easily jostled or moved.

§Each base station has a 120-degree field of view, so it's ideal to adjust its angle

between 30 and 45 degrees to fully cover your play area.

§For optimal tracking, make sure that the maximum distance between the two

base stations is 5 m (16 ft 4 in).

Using the mounting kit

For best results, install the base stations using the provided mounting kit.

You will need a screwdriver or drill to install the mounts. Ask a professional for help when

using power tools.

1. Mark where you want to install each of the mounts on your wall, and then screw the

mounts in.

When mounting on concrete or drywall, first drill ¼ inch holes and insert anchors before

screwing mounts in.

2. Rotate the base station to screw it onto the threaded ball joint. Do not screw the base

station all the way in, only enough to be stable and oriented correctly.

32 Base stations

Confidential

For certification only

3. Tighten the wingnut to the base station to secure it in place.

1 2 3

4. To adjust the angle of the base station, loosen the clamping ring while carefully holding

the base station to prevent it from falling.

5. Tilt the base station toward the play area.

Make sure it has an unobstructed view of the other base station. Each base station has a

120-degree field of view. They should be angled down between 30 and 45 degrees.

To fix the angle of the base station, tighten the clamping ring back in.

6. Attach the power cable to each base station.

5 6

Updating base station firmware via cable connection

1. From your computer, open the SteamVR app.

2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click

Update base station firmware.

3. Unplug the base stations from their power adapters, and then carefully unmount them.

4. Using a micro-USB cable, connect the base stations to one of your computer’s USB ports

one at time.

33 Base stations

Confidential

For certification only

5. While pressing the Channel button at the back of the base station, plug in the base

station’s power adapter.

Once the base station is detected by the SteamVR app, the firmware update will start

automatically.

Do not unplug the micro-USB cable or power cable any time before the firmware update is

complete. Doing so could result in a firmware error.

6. When the update is complete, click Done.

Updating base station firmware via Bluetooth

1. From your computer, open the SteamVR app.

2. Click Settings General Install Bluetooth driver.

3. After installing the Bluetooth driver, restart the computer.

4. Re-launch the SteamVR app.

5. Click Settings Enable Bluetooth communication.

6. Select Put Base Station in Standby mode when VR is not in use.

If the base stations do not go on standby mode when Vive is not in use, turn the base stations

off and then on again.

7. Do one of the following:

§Click Devices. Click Update Firmware, and then select the base stations.

§If you see the icon, mouse over it to check if the firmware is out of date. If so, click

Update base station firmware.

8. Follow the on screen instructions to complete the process.

Do not unplug the power cable any time before the firmware update is complete. Doing so

could result in a firmware error.

34 Base stations

Confidential

For certification only

What does the status light on the base stations mean?

The status light shows:

§Green when the base station is in normal mode

§Blue when the base station is waiting to stabilize. If it remains in this state, check if it is

mounted securely or on a surface that's not prone to vibration.

§Dim green when the base station is on standby

§Purple when the base stations are trying to sync

§Blinking purple when syncing is blocked. If you're connecting the base stations wirelessly,

you may need to use the sync cable. See Do I need to use the sync cable? on page 35.

What should I do if any of the base stations is not

detected?

Try the following methods to troubleshoot the issue:

§Turn the base station off and on again.

§Make sure that you've installed your base stations correctly. For details, see Installing the

base stations on page 31.

§If the base stations have trouble wirelessly syncing with each other, there might be an

obstruction in your play area. Check if using the sync cable would solve your issue. For

details, see Do I need to use the sync cable? on page 35.

§Restart the SteamVR app. If you still get an error, reboot your computer and reopen the

SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

Do I need to use the sync cable?

In general, you don't need to connect your base stations to each other with the sync cable.

However, if you have a hanging object from the ceiling that is above the play area or if your base

stations need to be positioned low such that your head or hands block the bases from seeing one

another, this may affect the syncing of the base stations. You'll need to attach the sync cable.

1. Attach the sync cable to both base stations and make sure to route the cable outside of

your play area.

2. Press the Channel buttons on the back of the base stations so that one base station is set

to channel "A" and the other is set to channel "b".

35 Base stations

Confidential

For certification only

Are the base stations covered by warranty if accidentally

damaged?

Please follow the recommended setup instructions for the base stations carefully, since product

warranty does not cover accidental damage.

Stop using the base stations if they are damaged, especially if its front panels are cracked.

When Vive is in use, my TV remote isn't working. What

can I do?

The base stations may affect some nearby infrared sensors, such as those used by an IR TV

remote control.

1. Re-adjust the angle of the base stations so that they are not directly facing your TV.

2. Verify that your remote control is working without interference from Vive.

3. Set up the play area again.

For more information, you may refer to the SteamVR Troubleshooting page.

36 Base stations

Confidential

For certification only

Controllers

About the Vive controllers

Use the controllers to interact with objects in the VR world.

The controllers have sensors that are tracked by the base stations.

The sensors on the controllers are sensitive. Do not cover or scratch the sensor lenses.

1Menu button

2Trackpad

3System button

4Status light

5Micro-USB port

6Tracking sensor

7Trigger

8Grip button

37 Controllers

Confidential

For certification only

Charging the controllers

You can check the battery level of the controllers when no apps are running, or when the System

Dashboard is up. When the battery is low, the indicator will show a single red dot .

Charge each controller using the provided power adapters and USB cables.

When the controller is plugged in and fully charged, its status light shows green if the controller

is on or white if the controller is off.

Turning the controllers on or off

§To turn the controller on, press the System button until you hear a beeping sound.

§To turn the controller off, press and hold the System button until you hear a beeping

sound.

When you quit the SteamVR app, the controllers will automatically turn off. The controllers

will also automatically turn off after being idle for a period of time.

Pairing the controllers with the headset

§Once the controllers are turned on for the first time, they will automatically pair with the

headset.

The status light shows as blinking blue while the pairing is in progress. The status light

turns solid green when the controllers are paired with the headset.

§To manually pair the controllers, launch the SteamVR app, tap , and then select

Devices Pair Controller. Follow the on-screen instructions to complete the process.

38 Controllers

Confidential

For certification only

Attaching the lanyards to the controllers

Using the lanyards may help prevent the controllers from accidentally being dropped; however,

please do not fling or violently throw the controller because the lanyard may break.

1. While holding the controller, insert the lanyard’s thread from the top to the bottom hole.

2. Loop the lanyard through the thread, and then tug the lanyard to fasten it in place.

3. Place the lanyard on your wrist, and then adjust the lock to tighten the lanyard comfortably

around your wrist.

Updating controller firmware

1. From your computer, open the SteamVR app.

2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click

Update controller firmware.

3. Using a micro-USB cable, connect the controllers to one of your computer's USB ports

one at time.

Once the controller is detected by the SteamVR app, the firmware update will start

automatically.

Do not unplug the micro-USB cable any time before the firmware update is complete. Doing

so could result in a firmware error.

4. When the update is complete, click Done.

39 Controllers

Confidential

For certification only

What does the status light on the controllers mean?

The status light shows:

§Green when the controller is in normal mode

§Blinking red when battery is low

§Blinking blue when the controller is pairing with the headset

§Blue when the controller is connecting with the headset

§Orange when charging

What should I do if any of the controllers is not tracked?

Try the following methods to troubleshoot the issue:

§Make sure that the controller is placed inside the play area.

§Turn the controller off and on again to reactivate the tracking.

§Restart the SteamVR app. If you still get an error, reboot your computer and reopen the

SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

How do I know which of the controllers is not being

tracked?

If one of your controllers is not being tracked and you want to find out which one, follow these

steps.

1. On your computer, open the SteamVR app.

2. Hover your cursor on the icon of the controller that's not tracked.

3. Click Identify controller.

The status light on the controller rapidly flashes white.

For more information, you may refer to the SteamVR Troubleshooting page.

40 Controllers

Confidential

For certification only

What can I do if the controller's trackpad is

oversensitive?

Check if there's a firmware update available for the controllers. After which, re-calibrate the

controller by doing these steps:

1. From your computer, open the SteamVR app.

2. Right-click on the icon, and then click Calibrate controller.

3. Follow the onscreen prompts to complete the calibration process.

For more information, you may refer to the SteamVR Troubleshooting page.

What should I do if my controller won't turn on?

Try these troubleshooting suggestions:

§Press and hold the System button for at least 5 seconds and see if the controller turns on.

§Charge the controller using the other cable and adapter, and plug the adapter to a

different power outlet.

§On the SteamVR dashboard, check if the controllers are detected. If controllers are

detected but the LED light is off, it may indicate an issue with the LED.

§Check if you have a firmware update that failed. To recover from this error, see My

controller won't turn on after I accidentally unplugged it during firmware update. What

should I do? on page 42.

The controller automatically turns off. What should I do?

Do the following steps to troubleshoot the issue:

1. Make sure that the controller is charged.

2. Check that the status light on the controller shows as green, which means that it is paired

with the headset.

3. Plug the USB cable from the link box into another USB 3.0 port on the computer.

4. Manually update the USB driver on your computer. You can also download and install

official driver updates from the website of your motherboard or USB port manufacturer.

41 Controllers

Confidential

For certification only

My controller won't turn on after I accidentally

unplugged it during firmware update. What should I do?

Do the following steps to recover your controller from bootloader mode.

1. Using a micro-USB cable, connect the controller to one of your computer's USB ports.

2. From your computer, open the SteamVR app.

3. Once the controller is detected by the SteamVR app, follow the onscreen prompts to

complete the firmware update.

42 Controllers

Confidential

For certification only

Viveport

Using Viveport

What is Viveport?

Viveport is the app store for virtual reality content and experiences. Building on the fast growth

and success of VR gaming, Viveport will feature a wide range of VR experiences that inspire

people to discover, create, connect, watch, and shop in VR.

Accessing Viveport

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

You can go to Viveport from any of the following:

§From your web browser, go to www.viveport.com.

§On your computer's Vive app, click the Viveport tab.

§Open your smart phone's Viveport mobile app.

Browsing for VR content in Viveport

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

1. Open Viveport. For details, see Accessing Viveport on page 43.

2. Scroll through the featured content or search for a title.

3. After selecting a title, you can:

§Add the title to your bookmarks by selecting . You can buy or review it for later

from your Viveport's Bookmark tab. For details see, Bookmarking VR content in

Viveport on page 44.

§Download the title. For details see, Downloading and purchasing content from

Viveport on page 44.

43 Viveport

Confidential

For certification only

Bookmarking VR content in Viveport

If you haven’t made up your mind about what VR content you want to download, you can

bookmark it for later.

In Viveport, while viewing the details of a VR app, click . The VR content will be added to your

bookmarks, which you can view by clicking the Bookmarks tab.

Downloading and purchasing content from Viveport

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

1. Open Viveport. For details, see Accessing Viveport on page 43.

2. Select the title that you want to download.

3. Review the description, including the category, rating, and user reviews. You can also play

the video or view the images to get a preview.

Make sure that you have a compatible play area and the system requirements as indicated in

the description.

4. Select Free (for free content) or the price button (for paid content).

5. If you're downloading paid content, enter your billing information and wait for the payment

confirmation message.

6. Wait for the progress to show that the download is complete.

To find your downloaded content, click the Library tab on your computer's Vive app.

Setting up your Viveport PIN

Set a PIN to authorize purchases in Viveport.

1. From your computer, open the Viveport app.

2. Click on your profile name, and then click Account.

3. Under Payment info, click Change Viveport PIN.

You'll be asked to sign in again.

4. When prompted, enter your preferred 4-digit PIN and then click Continue.

5. Confirm your PIN, and then click Save.

6. Once successful, click OK.

Changing your Viveport PIN

Change your PIN if you forgot your PIN or need to create a new one.

1. From your computer, open the Viveport app.

2. Click on your profile name, and then click Account.

44 Viveport

Confidential

For certification only

3. Under Payment info, click Change Viveport PIN.

4. Follow the prompts to change your 4 digit PIN.

Opening VR content downloaded from Viveport

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

1. From your computer's Vive app, click the Library tab.

Make sure you're signed in to your HTC account to see your previously downloaded content.

2. Select the title that you want to launch.

Reviewing Viveport content

If you have feedback on VR content that you downloaded from Viveport, you can write a review.

To guarantee the quality of reviews, you can only leave feedback on VR content you've

purchased.

you would like to provide feedback on, click Review.

You can also delete reviews you've made.

45 Viveport

Confidential

For certification only

Viveport basics

I purchased content from Viveport.com. Where do I find the content on my Vive?

If you haven't installed Vive software, you need to install it first before you can download and

launch your Viveport purchases. Get Vive software from www.vive.com/setup/.

If you're signed in with the same HTC Account you made the purchase with, you should be able to

find the VR content.

1. From your computer, launch the Vive desktop app.

2. Click the Library tab.

3. Select the VR content, and then click Install. The download progress will be shown.

Can I launch content I purchased from Steam on Vive and vice versa?

Yes. You can launch the content you purchased on Steam from Vive if you've already downloaded

the content to your computer, and vice versa.

How often does Viveport add new content?

We're working closely with developers and publishers so that you'll enjoy the best VR

experiences. Regularly browse Viveport for the release of the most exciting and fun VR content.

Do I have to install Steam to use Viveport?

No. You don't need to install Steam software to start using Viveport. HTC and Valve are partners

in Vive, and each of their own content stores are focused on different areas.

Can I only access Viveport store in my country?

Yes. Please make sure that your computer is under the same network where your residency is.

Do I have to stay online in order to enjoy Viveport?

Yes. To make sure that you enjoy all the benefits while experiencing VR content from Viveport,

make sure that your computer stays online.

Viveport Subscription

46 Viveport

Confidential

For certification only

What is Viveport Subscription?

In addition to purchasing individual titles from Viveport, you also have an option to enjoy

premium VR content through a monthly subscription plan. For a low monthly fee, you can

download a limited number of apps each month.

How do I sign up for Viveport Subscription?

Do any of the following:

§In Viveport.com, click the banner to get details about Viveport Subscription and sign up. If

you're logged in, click the Subscription tab to sign up.

§On Viveport mobile app, tap Subscription on the slide-out menu, and then select

Subscribe now to sign up.

§On your computer, launch the Vive desktop app and sign in to your HTC Account, if

required. Click the Subscription tab to see more details.

Which titles are available as part of Viveport Subscription?

Viveport titles that are participating in Viveport Subscription are noted on their product pages.

They are also listed when you sign up for Viveport Subscription. More titles will be regularly

added to expand the collection.

How does the Viveport Subscription free trial work?

Everyone is eligible for a one-month free trial of Viveport Subscription. Your credit card details

are required during sign-up, but you will not be charged until the beginning of your second

month. You may cancel your Viveport Subscription at any time.

When will I be charged for my subscription?

If you are signing up for Viveport Subscription as a new customer, your first month is for free.

After this trial period, your selected method of payment will then be automatically charged on a

monthly basis. You may change your payment method or cancel at any time.

When you sign up for Viveport Subscription, you will be prompted to enter your payment

details. This step is required, but you will not be charged until the end of your first month.

If you have previously had a Viveport Subscription, upon re-subscribing, you will be charged for

the first month's subscription upon sign-up. Your selected method of payment will then be

automatically charged on a monthly basis.

How do I find out when my subscription will renew?

You can check your subscription's renewal date on your profile page:

§Sign in to your HTC account on Viveport.com. Click the Subscription tab to see more

details.

§On Viveport mobile app, tap Subscription on the slide-out menu to see more details.

§On your computer, launch the Vive desktop app and sign in to your HTC Account, if

required. Click the Subscription tab to see more details.

47 Viveport

Confidential

For certification only

Where can I see my monthly title selections?

You can access and review your monthly subscription selections in your Library tab:

Your selected titles are also marked on the Subscription page.

§Sign in to your HTC account on Viveport.com. Click the Library tab to see your title

selections.

§On Viveport mobile app, tap Library on the slide-out menu to see your title selections.

§On your computer, launch the Vive desktop app and sign in to your HTC Account, if

required. Click the Library tab to see your title selections.

How do I update my monthly subscription selections?

During the first three days of any subscription period (i.e, the monthly period after which you sign

up, or are charged), you are able to pick five subscription titles to make up your selection. Once

you have picked all five, your choices are fixed until the end of the subscription period. At that

time, you'll have another three days to change your choice of titles. If you do not want to change

titles, you don't have to do anything.

To manage your Viveport Subscription titles:

§Sign in to your HTC account on Viveport.com. Click the Library tab, select Manage

Subscription, and then follow the instructions.

§On Viveport mobile app, tap Library on the slide-out menu, select Manage

Subscription, and then follow the instructions.

§On your computer, launch the Vive desktop app and sign in to your HTC Account, if

required. Click the Library tab, select Manage Subscription, and then follow the

instructions.

What happens if I forget to update my title selections at the start of a subscription

period?

If you do not change your selected titles within the three-day window in the beginning of a

subscription month, the titles you selected the preceding month will continue to be accessible

until the next month when you can change them.

How can I cancel my subscription?

You may cancel your subscription at any time in your profile page:

§Sign in to your HTC account on Viveport.com. Click the Subscription tab, and then select

Unsubscribe.

§On Viveport mobile app, tap Subscription Unsubscribe on the slide-out menu.

§On your computer, launch the Vive desktop app and sign in to your HTC Account, if

required. Click the Subscription tab, and then select Unsubscribe.

After you unsubscribe, you will have access to your subscription titles until the end of your

subscription period.

48 Viveport

Confidential

For certification only

I tried to cancel my subscription, but I can't seem to be able to. What should I do?

If on the unsubscribe confirmation screen you're unable to click Yes, it's because you haven't

selected your initial five titles yet.

The only scenario that this will happen is when you immediately try to cancel your subscription

right after sign-up.

To proceed with the cancellation, you need to complete selecting the titles first.

I see a small fee charged to my credit card, what is that?

Some banks and credit card companies will deduct an authorization charge, which this usually is.

This should be refunded by your bank soon after deduction. Contact your bank or credit card

company if you have issues.

Viveport mobile app

What is the Viveport mobile app?

On the Viveport mobile app, find and purchase VR experiences that you can download for your

Vive VR system.

How can I download the Viveport mobile app?

On your mobile device, open the Google Play™app. Search for Viveport, and then download

and install it on your device.

Can I launch Vive VR content on Viveport mobile app?

No, you need Vive hardware and software to launch content designed for the Vive VR system. You

can download the Vive Setup file from www.vive.com/setup/.

HTC Account for Viveport

Why do I need to sign in with an HTC Account to use Viveport?

HTC Account is an HTC membership system that you can use across different HTC services.

You don’t have to sign in to browse the content on Viveport web store. Once you decide to make

a purchase, you will have to sign in so that your purchase can be automatically downloaded to

your Vive system.

However, in Vive software, you will have to sign in so that you can browse all the content that is

available to you.

Signing in to HTC Account can also guarantee that you have a way to manage your purchase

history.

How do I get an HTC Account for Vive?

There are multiple ways for you to get an HTC Account.

49 Viveport

Confidential

For certification only

§During the installation of Vive software, you will be asked to sign in to your HTC Account.

Follow the instructions there to create an HTC Account or sign in to your social account to

connect.

§Go to www.viveport.com, and then click Sign in at the right upper corner of the page.

Follow the onscreen instructions to create an HTC Account or sign in to your social

account to connect.

Please verify your email to help us identify you in our system. If you forget your password, you can

also use your email address to reset your password. If you opt in to communications from HTC,

you may receive special offers from Viveport. You can also be notified if there are special

discounts from Viveport.

Can I sign in to my HTC Account on multiple computers at the same time?

Yes. You can sign in to your HTC Account on multiple computers as well as on the web store.

However, some content limits the number of access from the same HTC Account used in Vive.

When the number of users on the same HTC Account exceeds the access number of that specific

content, the previous signed-in HTC Account user will be prompted to sign out.

Can I share VR content to family or friends by letting them use my HTC Account?

Viveport doesn’t restrict how many computers can access the content at the same time. Content

developers/publishers may set the rules to limit access on their own submissions.

If the content is set to allow only one computer to access it using the same HTC Account, the

previous signed-in HTC Account user may be prompted to sign out from the game if a later

signed-in HTC Account user attempts to access the content at the same time.

For Vive users, is there an age limitation for signing up for an HTC Account?

Yes. You need to be 14 years of age or older to create an HTC Account.

Each content also lists its age limitation. On the same page where you make the purchase, you

can see age limitation listed in the Content rating field.

I forgot my HTC Account password. Can I reset it?

Yes. On the sign-in page, click Forgot your password? and then follow the prompts to reset

your HTC Account password.

Check your email for further instructions. On the email, click the Reset your HTC Account

password link to confirm your request. The link will expire within an hour if not used.

If you didn't receive the reset password email, check your spam mail or resend another email by

clicking Forgot your password? again.

50 Viveport

Confidential

For certification only

If you used a social network account when you registered for an HTC Account, you would need to

reset your password from your social network account.

Why can’t I sign in to my HTC Account?

If you created your HTC Account with an email address, make sure that you fill in the right email

address and password. If you forgot your password, you can reset your password from the sign-

in page.

If you used a social network account when you created your HTC Account, make sure that you're

signed in with the same social network account.

Viveport PIN

How do I prevent my kids or other unauthorized people from purchasing content on

Viveport using my account?

You can set up a PIN to prevent other people from purchasing content through your account

without your permission.

When will I need to enter my Viveport PIN?

As long as you have a PIN set up, you will be asked to provide your PIN each time you make a

purchase.

How do I remove my Viveport PIN?

At this time, you can’t remove your PIN once you set it up. You can contact our customer service

to remove it for you.

I was asked to set a PIN for Viveport after my first purchase. Is it mandatory?

No. To protect your payment information, you'll be asked if you want to set up a PIN when you

choose to save your payment information during the purchase.

Purchasing content

51 Viveport

Confidential

For certification only

Will I receive an email after purchasing from Viveport?

Yes. You will receive an email that confirms your purchase. If you have any problem with your

purchase, use the order number in the email to communicate with customer support.

Which payment methods are accepted to purchase content on Viveport?

This depends on the country you're currently in. You can see the options during the checkout

process. In the near future, we will support more payment methods.

Can I cancel my purchase for Viveport?

Once you've gone through the checkout process, your purchase cannot be cancelled.

Why was my purchase attempt in Viveport declined?

Make sure that all the information you filled in is correct.

If you are using PayPal or Alipay to make the purchase, make sure that your account has enough

balance for the transaction.

Are taxes collected for Vive purchases?

If you made an online order and you're an international customer, there may be taxes or VAT

charges included in your purchase.

How do I get a refund from Viveport?

You can request for a refund if:

§There’s a problem with the content itself.

§The content was purchased fraudulently.

§A redeem code was received after your purchase.

Contact our customer service to process the refund. You need to provide the order number sent

to your email after you made the purchase.

Why is it that instead of being labeled as "purchased", my VR content still lists the

price or shows as "free"?

There’s a small chance that the purchase wasn’t updated correctly due to poor network

connection. Try to refresh or sign out and sign back in to your HTC Account.

Will I get an invoice after I make a purchase?

No. There will be no invoice if the purchase is made online. You will receive an email as your

receipt after you make a purchase.

Downloading and launching content

52 Viveport

Confidential

For certification only

I purchased content from Viveport.com. Where do I find the content on my Vive?

If you haven't installed Vive software, you need to install it first before you can download and

launch your Viveport purchases. Get Vive software from www.vive.com/setup/.

If you're signed in with the same HTC Account you made the purchase with, you should be able to

find the VR content.

1. From your computer, launch the Vive desktop app.

2. Click the Library tab.

3. Select the VR content, and then click Install. The download progress will be shown.

My computer went offline while downloading content from Viveport. What should I

do?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

You can resume downloading the VR content. Make sure that you have an Internet connection.

1. From your computer, open the Vive app.

2. Sign in with the same HTC Account you used for the purchase.

3. On the Library tab, select the VR content, and then tap Install.

53 Viveport

Confidential

For certification only

Why can’t I launch VR content I downloaded from Viveport?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

You might be encountering a compatibility problem. Please make sure that your Windows and

Vive software are updated to its latest versions.

Why can’t I download VR content that I purchased on Viveport?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

Vive makes sure that the VR content you want to download is compatible with your Windows

environment. If the content doesn't support your Windows environment, you won't be able to

download the content.

Please note that it's not Viveport but the VR content developer or publisher that decides which

Windows environment is compatible with the VR content. Before making the purchase, it's

important that you're aware of your Windows environment.

If you're not otherwise experiencing a compatibility issue, there's a chance that your purchase

wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your

HTC Account. On the Library tab, select the VR content, and then click Install.

What happens to my Viveport content if I signed in on a different computer?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

Content you purchased earlier can be found on the Library tab. Click Install to download the

content on the computer.

I re-installed Vive software. Do I need to purchase or download my previous Viveport

content?

Purchases you made in Viveport will be associated with your HTC Account. If you've already

downloaded the content prior to the re-installation, your content can be found on the Library tab.

However, if you're using a new computer, you do need to re-download the content.

1. From your computer, open the Vive app.

2. Sign in with the same HTC Account you used for the purchase.

3. On the Library tab, select the VR content, and then tap Install.

54 Viveport

Confidential

For certification only

If I reformat my hard drive or get a new computer, will I need to purchase and/or

download my content again?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

You don't have to purchase the same content again. Purchases you made in Viveport will be

associated with your HTC Account.

To re-download the content:

1. From your computer, open the Vive app.

2. Sign in with the same HTC Account you used for the purchase.

3. On the Library tab, select the VR content, and then tap Install.

How do I remove Viveport content from my computer?

1. From your computer, open the Vive app.

2. Sign in with the same HTC Account you used for the purchase.

3. On the Library tab, click Uninstall.

Will I be notified if there's a content update, and how should I proceed?

Updates are downloaded automatically, if you have selected Auto update Viveport titles in the

Vive app's Settings tab.

Reviewing content

Do reviews create an overall score or rating for the VR content?

Not entirely. Your comment gives an evaluation of the VR content, but other users will decide

whether it's worthy for them to purchase the content.

Can I write a negative review on Viveport?

Yes. If you didn't like a particular VR content, you can make your review to let others know.

Phrasing it as a positive suggestion will help the developer improve their content.

How do I report abusive reviews on Viveport?

1. To flag an abusive review, tap .

2. Provide your reason for flagging the abusive review, and then click Submit.

55 Viveport

Confidential

For certification only

Why was my review on Viveport deleted?

Your review might have been reported as abusive by other users. The Viveport administrator will

delete your review if it was proven to be abusive.

Viveport troubleshooting

Why can’t I see some Viveport content in my region?

Based on the content developer or publisher's choice, some content may be limited to a specific

region.

I'm signed in to a different computer. How do I access my Viveport content?

You need to download Vive software from www.vive.com/setup/. After installing, you can

access the Vive desktop app on your computer.

1. From your computer, open the Vive app.

2. Sign in with the same HTC Account you used for the purchase.

3. On the Library tab, select the VR content, and then tap Install.

Why can’t I launch Vive software properly?

You might be encountering a compatibility problem with Windows software or drivers. Try to

uninstall and reinstall your Vive software. Download the latest version of Vive software from

www.vive.com/setup/.

I'm getting a notification to upgrade Vive software. What should I do?

Vive software makes sure that you get the most updated version. When you're currently in VR,

you'll get a notification asking if you'd like to receive the latest update when you're done with VR.

Make sure to update your Vive to prevent compatibility issues with Windows software or drivers.

After using Vive for quite a while, I received a message about a disk writing error.

What should I do?

This means that your disk is out of space. To resolve this issue, change the disk location where

you download and store your VR content.

1. From your computer, open the Vive app.

2. Click the Settings tab.

3. Under Default folder for Viveport titles, click Change, and then select the new disk

location.

56 Viveport

Confidential

For certification only

Phone notifications

Downloading and installing the Vive phone app

Before downloading the Vive app, please make sure that your phone meets the minimum

system requirements indicated on the Vive app's download page.

1. On your phone, open the Play Store or App Store apps.

2. Search for Vive.

3. Download and install the Vive app.

Pairing your phone with Vive

Pair your phone with the Vive system to start receiving notifications while you're on VR.

1. On your computer's Vive app, go to the Settings tab, and then click Set up a Phone.

2. On your phone, open the Vive app.

The first time that you open the Vive app, review the prompts and tap Allow.

3. On both your computer and phone, click Get started. Make sure that Bluetooth is turned

on and that your phone is discoverable.

4. From the list of discovered devices on your computer, select your phone, and then click

Next.

5. When prompted, accept the pairing request or enter the pairing code on your phone.

6. Once pairing is complete, click OK and Done on your computer and phone respectively.

57 Phone notifications

Confidential

For certification only

Choosing which notifications to receive on VR

Manage which notifications you get while using Vive.

1. On your phone, open the Vive app.

2. Do one of the following:

§Android™ users: Tap Settings.

§iOS users: Switch to the Settings tab.

3. Choose which types of notifications you'd like to receive.

Receiving notifications while in VR

Don't worry about missing important notifications. While you're in any VR app, you'll see a

notification when you have an incoming call, message, or upcoming calendar event.

To receive notifications while in VR, you need to pair your phone with Vive first. To find out

how, see Pairing your phone with Vive on page 57.

To receive or open the notification, press the System button.

If you choose to ignore the incoming notification, you can always check it later on the Vive tab.

For details, see Checking your notifications on page 58.

Checking your notifications

Conveniently review notifications from your phone without leaving VR.

To receive notifications while in VR, you need to pair your phone with Vive first. To find out

how, see Pairing your phone with Vive on page 57.

From the Vive tab's Notifications panel, you can:

§View a missed call or text message

§View an upcoming calendar event

§Call back a contact

§Reply with a text message (Android users only)

58 Phone notifications

Confidential

For certification only

Editing or adding message replies (Android users)

If you're using an Android phone, customize the messages that you can quickly send to your

contacts.

1. On your phone, open the Vive app.

2. Tap Settings.

3. Tap Quick replies.

4. Select a predefined message to edit or tap to add a custom message.

Unpairing your phone with Vive

You can only use one phone at a time with your Vive. Unpair your current phone first if you need

to use another phone with Vive.

1. On your phone, open the Vive app.

2. Do one of the following:

§Android users: Tap Settings, and then tap Unpair.

§iOS users: Switch to the Settings tab, and then tap Forget this device.

You can also unpair your phone through your computer's Vive app. Under Phone on the

Settings tab, click Unpair.

What types of phone notifications can I receive on Vive?

While in VR, you may receive phone calls, text messages, and calendar reminders. To do so, you

need to install the Vive app on your phone and complete the pairing process with the Vive

system. You can choose which notifications you want to get on your phone's Vive app settings.

Can I receive notifications from more than one phone on

Vive?

Currently, only one phone is supported if you want to receive notifications while in VR. If you want

to use another phone with your Vive, unpair the previous phone first.

What features of the Vive phone app are not supported

in the iOS version?

Currently, editing or adding personalized replies for calls or messages are not supported in the

app's iOS version.

59 Phone notifications

Confidential

For certification only

Play area

What is the play area?

The play area sets the virtual boundaries of Vive. Your interaction with VR objects happen within

the play area.

Vive is designed for room-scale setup, but you can also use it for standing and seated

experiences.

Planning your play area

Before choosing your setup, make sure that you have enough space.

Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Examples of room-

scale setup:

60 Play area

Confidential

For certification only

Seated and standing experiences do not have space requirements. Examples of seated/standing

setup:

Choosing the play area

Find a space that you will designate as the play area. For best results, do the following:

§Move furniture and other obstacles (like pets) out of the play area.

§Place your computer next to your play area. The headset cable extends around 5 m (16 ft 4

in) from your computer.

§Make sure that there are power outlets close to where you mount the base stations. Use

12V extension cords as needed.

§Do not leave your headset in direct sunlight, as it may damage your headset display.

61 Play area

Confidential

For certification only

Setting up Vive for the first time

Before you can use Vive, you’ll need to complete the setup process, which includes installing Vive

and SteamVR software, setting up the hardware, and defining your play area.

To start the setup process, download the setup file on your computer from:

www.vive.com/setup/

Run the setup file and follow the prompts to complete the process.

Once you've completed the room setup, you need to run it again if you moved or adjusted the

angles of the base stations or if you transfer your Vive VR system to a different room.

Setting up a standing-only play area

Choose this option if you only want to experience VR in a seated or standing position.

1. From your computer, open the SteamVR app.

2. Click , and then select Run Room Setup Standing only.

3. Review the prompts and follow the on-screen instructions to complete the process.

62 Play area

Confidential

For certification only

Setting up a room-scale play area

Choose to set up a room-scale play area to enjoy moving around and fully engage with the VR

experience.

1. From your computer, open the SteamVR app.

2. Click , and then select Run Room Setup Room-scale.

3. Review the prompts and follow the on-screen instructions to complete the process.

When tracing the boundaries of the play area, make sure that the floor is cleared. Do not trace

across space occupied by things (such as a table or a chair) since this may cause you to trip

into the object while in VR.

Resetting the play area

1. From your computer, open the SteamVR app.

2. Click , and then select Run Room Setup.

3. Follow the prompts to complete the process.

63 Play area

Confidential

For certification only

Verifying your setup

Once you've completed the Vive setup process, you can now put on the headset and hold the

controllers to start exploring VR.

While you're in the play area, the headset and the controllers should remain at least 0.5 m (1 ft 7

in) and no further than 5 m (16 ft 4 in) away from a base station. This will ensure that the devices

are properly tracked within the base station’s 120-degree field of view.

For health and safety warnings, please refer to the Safety and regulatory guide, which is

periodically updated for accuracy and completeness. For the latest version, check

www.vive.com/.

After setting up, how do I turn the Vive system on?

1. From your computer, open the SteamVR app.

2. Make sure your base stations are powered.

3. Make sure that your headset is connected to the computer via the link box. For details, see

Connecting the headset to your computer on page 24.

4. Turn the controllers on. For details, see Turning the controllers on or off on page 38.

5. Check that Vive hardware is tracked. The status icons on the SteamVR app and the status

lights on the hardware should all be green.

6. Put the headset on. For details, see Putting the headset on on page 8.

7. Grab your controllers.

To bring up the System Dashboard, press the System button on either controller.

64 Play area

Confidential

For certification only

What is the recommended space for the play area?

Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5

m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m

(6 ft 6 in x 5 ft) is required. There's no minimum for seated and standing experiences.

Can I include space occupied by furniture for the

play area?

It is not recommended to do so. When setting the boundaries of the play area, make sure that the

floor is cleared. Do not trace across space occupied by things (such as a table or a chair) since

this may cause you to trip into the object while in VR.

Will VR apps for seated/standing-only experiences work

with room-scale setup?

Even if you have a room-scale setup, you can still use VR apps that are designed for seated or

standing-only experiences. Just make sure that your headset and controllers are tracked within

the play area.

To set or reset the seated position while in VR, do the following:

1. Press the System button to bring up the System Dashboard.

2. Select General.

3. Select Reset seated position, and then follow the prompts to complete the process.

How do I resolve download errors during Vive Setup

installation?

Download errors are usually caused by incorrect network settings. For example, due to wrong

DNS, the download server address is unresolved by the host. Some network destinations may be

inaccessible, even as connection to other websites seems normal. Please make sure that your

network settings are correct, or ask your network administrator for support.

I can't complete the room setup. What should I do?

Check if you're using special characters (such as à or é) in your local Windows user name, which

could cause the problem.

As a workaround, you can add a new Windows account using basic Latin alphabet for its user

name. After logging in with the new user name, reinstall Vive Setup and complete the process.

65 Play area

Confidential

For certification only

Settings

Vive app settings

Changing the Vive system language

Once you change the language on the Vive app, the language used in the Vive VR system will also

be changed.

1. From your computer, open the Vive app.

2. Click the Settings tab.

3. On the Language drop-down list, select the language that you want to use.

Changing the Vive system language doesn’t change the language for specific VR content

you've downloaded, which is decided by the content developer / publisher.

Setting the Vive app to automatically launch at startup

You can automatically launch the Vive app when you turn your computer on.

1. From your computer, open the Vive app.

2. Click the Settings tab.

3. Select Open at startup.

System Dashboard settings

System Dashboard

The System Dashboard serves as your central point of entry in VR.

While in the dashboard, some of the things you can do are:

§Launch or close a VR app

§Control sound volume and mic access

§Change settings, such as style of the collision bounds in Chaperone or the in-headset

background

§Turn the Vive system off

To bring up the dashboard, press the System button on either controller.

66 Settings

Confidential

For certification only

Changing the Chaperone settings

The Chaperone shows a grid whenever you're close to the bounds of your play area. You can

change how the grid looks.

1. From the System Dashboard, select .

2. Select Chaperone.

3. Choose the style of the collision bounds that you prefer.

4. Drag the sliders to change the color and opacity.

5. To show a constant visual reference of your floor while in VR, select Floor bounds always

on.

Changing the default background display

When you turn on the Vive system, the first you'll see is a default background display. It's the

same background that shows when you select Room view in System Dashboard.

1. From the System Dashboard, select .

2. Select In-Headset.

3. Under Background style, select Image.

4. Choose which image you want from the options. If want to use an image from your

computer, select Open image folder.

5. Exit the current app to apply the changes.

67 Settings

Confidential

For certification only

SteamVR

Activating the front-facing camera

You need to enable the settings for the front-facing camera before you can use it in VR, such as

for showing your actual room.

1. From your computer, open the SteamVR app.

2. Click , and then select Settings Camera.

3. Click Enable Camera.

4. Close and reopen the SteamVR app.

5. Click , and then select Settings Camera.

6. Select Allow Camera in Dashboard.

Checking for firmware updates

Firmware updates include improved features and bug fixes.

1. From your computer, do one of the following:

§On the SteamVR status window, mouse over on any of the hardware icons to check if

the firmware is out of date, and then select to update the firmware.

§On the SteamVR app, click , and then click Devices Update firmware.

2. Follow the prompts on the screen.

If the update is for the controllers or base stations, you'll be asked to connect them to your

computer using a micro-USB cable.

While firmware updates are in progress, do not unplug the micro-USB or power cables that

connect your hardware to your computer. Doing so could result in a firmware error.

68 SteamVR

Confidential

For certification only

How can I capture screenshots in VR?

While in VR, press the System button and the trigger at the same time. You'll see a notification

when the screenshot is saved.

To find the screenshot in your computer, navigate to the following path:

\Steam\userdata\[Steam user number]\760\remote\250820\screenshots

What can I do if I'm having issues with the SteamVR

app?

The problem could be due to missing or corrupt files in the SteamVR app. Make sure that your

installation is intact.

1. From your computer, close the SteamVR app.

2. Open the Steam app, and then click Library Tools.

3. Right-click SteamVR, and then and select Properties.

4. Click the Local Files tab, and then select Verify integrity of tool cache.

For more information, you may refer to the SteamVR Troubleshooting page.

How do I resolve SteamVR Error 208?

If you encounter the SteamVR Error 208 (Monitor not Found) issue, check if the

troubleshooting details on What can I do to troubleshoot the headset? on page 25 can resolve

the problem.

If you're using Windows 8 or later, the issue might be caused by enhancements in power

management settings. Do these steps as a workaround:

1. On your computer, go to Control Panel System and Security System.

2. Click Device Manager, and then click to expand the list under Universal Serial Bus

controllers.

3. Right-click Generic USB Hub (there may be more than one with the same label), and then

select Properties.

4. Click the Power Management tab, and then de-select Allow the computer to turn off

this device to save power.

5. Unplug and re-plug the power cable on the link box.

6. Restart the SteamVR app.

For more information, you may refer to the SteamVR Troubleshooting page.

69 SteamVR

Confidential

For certification only

How can I opt-in to SteamVR Beta?

1. From your computer, open the Steam app.

2. Under Library, right-click SteamVR, and then click Properties.

3. Select the Betas tab.

4. Under Select the beta you would like to opt into drop-down list, select beta - SteamVR

Beta Update.

If you'd like to opt out in the future, select None – Opt out of all beta programs.

5. Close the window, and then wait for SteamVR to finish updating.

70 SteamVR

Confidential

For certification only

Trademarks and copyrights

Vive, the Vive logo, HTC, the HTC logo, and all other HTC product and service names are

trademarks and/or registered trademarks of HTC Corporation and its affiliates in the U.S. and

other countries.

Steam, the Steam logo and SteamVR are trademarks and/or registered trademarks of Valve

Corporation in the U.S. and/or other countries.

All other trademarks and service marks mentioned herein, including company names, product

names, service names and logos, are the property of their respective owners and their use herein

does not indicate an affiliation with, association with, or endorsement of or by HTC Corporation.

Not all marks listed necessarily appear in this User Guide.

Screen images contained herein are simulated. HTC shall not be liable for technical or editorial

errors or omissions contained herein, nor for incidental or consequential damages resulting from

furnishing this material. The information is provided “as is” without warranty of any kind and is

subject to change without notice. HTC also reserves the right to revise the content of this

document at any time without prior notice.

No part of this document may be reproduced or transmitted in any form or by any means,

electronic or mechanical, including photocopying, recording or storing in a retrieval system, or

translated into any language in any form without prior written permission of HTC.

71 Trademarks and copyrights

Confidential

For certification only

Index

Base stations

- about 30

- installing 31

- mounting with the kit 32

- setup tips 32

Chaperone 67

Controllers

- about 37

- attaching lanyards 39

- charging 38

- pairing with the headset 38

- turning on or off 38

Firmware updates 68

Headset

- about 6

- adjusting the IPD 9

- adjusting the lens distance 10

- connecting a USB device 11

- putting on 8

- replacing the face cushion 13

- unplugging the cables 22

Link box

- about 23

- connecting the headset 24

Phone notifications

- checking 58

- choosing 58

- editing replies 59

- receiving 58

Play area

- about 60

- choosing 61

- room-scale 63

- setting up 60

- standing/seated experience 62

- verifying the setup 64

Room-scale

- setting up 63

Settings

- Chaperone 67

- front-facing camera 68

- in-headset display image 67

Standing/seated experience

- setting up 62

System Dashboard 66

Vive phone app

- downloading 57

- pairing 57

- unpairing 59

Vive system

- turning on 64

Viveport

- about 43

- accessing 43

- downloading apps 44

72 Index

Confidential

For certification only

HTC 2Q2B100 Vive link box User Manual Vive

HTC Corporation Vive link box Vive

Contents

Users Manual

Navigation menu

Namespaces

Views

Navigation