Honeywell 9500LUP Hand Held PC with GSM 850/1800/1900, WLAN and BT User Manual

Honeywell International Inc Hand Held PC with GSM 850/1800/1900, WLAN and BT

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User Manual Part 1

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Document ID500305
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Document DescriptionUser Manual Part 1
Short Term ConfidentialNo
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Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize213.22kB (2665263 bits)
Date Submitted2004-12-23 00:00:00
Date Available2005-01-24 00:00:00
Creation Date2004-12-22 11:49:23
Producing SoftwareAcrobat Distiller 6.0.1 (Windows)
Document Lastmod2004-12-22 12:21:41
Document Titleuntitled
Document CreatorFrameMaker 7.1

User’s Guide - Preliminary Rev (d) 12/22/04
Dolphin® 9500 Series Mobile Computer
Windows Mobile™ Software for Pocket PCs 2003
™
Disclaimer
Hand Held Products, Inc. (“Hand Held Products”) reserves the right to make changes in specifications and other information
contained in this document without prior notice, and the reader should in all cases consult Hand Held Products to determine
whether any such changes have been made. The information in this publication does not represent a commitment on the part of
Hand Held Products.
Hand Held Products shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or
consequential damages resulting from the furnishing, performance, or use of this material.
This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document
may be photocopied, reproduced, or translated into another language without the prior written consent of Hand Held Products.
© 2004 Hand Held Products, Inc. All rights reserved.
Web Address: www.handheld.com
Trademarks
Dolphin, HomeBase, Mobile Base, and QuadCharger are trademarks or registered trademarks of Hand Held Products, Inc.
Windows Mobile, Windows, Windows NT, Windows 2000, Windows ME, Windows XP, ActiveSync, Outlook, and the Windows
logo are trademarks or registered trademarks of Microsoft Corporation.
Intel is a registered trademark of Intel Corporation.
Chapter 7 (pages 7-1–7-11) contains copyrighted information from SyChip, Inc.
Chapter 7 (pages 7-12–7-25) contains copyrighted information from Meetinghouse Corporation. Meetinghouse, the
Meetinghouse logo, and all other Meetinghouse trademarks/service marks contained herein are trademarks or registered
trademarks of Meetinghouse.
Chapter 8 is copyrighted information used by permission from Bluetooth SIG, Inc. The Bluetooth trademarks are owned by
Bluetooth SIG, Inc., U.S.A. and licensed to Hand Held Products.
Chapter 9 (9-3–9-15 and 9-17–9-22) contains information with permission from INTRINSYC Software, Inc.
Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and
are hereby acknowledged.
Table of Contents
Chapter 1 - Introduction
Required Safety Labels ................................................................................................................. 1-2
Dolphin 9500 Series Batch Terminal............................................................................................ 1-3
Regulatory and Safety Approvals for all Dolphin 9500 Series Terminals .................................. 1-3
Dolphin 9500 Series WLAN (802.11b) or WPAN (Bluetooth) Radio .................................. 1-4
Dolphin 9500 WWAN (GSM) Radio..................................................................................... 1-6
FCC Compliance........................................................................................................................... 1-7
Dolphin 9500 Series Batch Terminal ..................................................................................... 1-7
Dolphin 9500 Series RF Terminal with 802.11b, Bluetooth, and/or GSM MC-45 or MC-46 Radios1-7
Canadian Compliance
Dolphin 9500 Series RF Terminal with 802.11b, Bluetooth, and/or GSM MC-45 ............... 1-7
RF, Regulatory, and Safety Agency Approvals for 802.11b and Bluetooth ......................... 1-8
RF, Regulatory, and Safety Agency Approvals for GSM MC-45 ......................................... 1-8
RF, Regulatory, and Safety Agency Approvals for GSM MC-46 ......................................... 1-8
Dolphin 9500 Series 802.11b and/or Bluetooth R&TTE Compliance Statement.................. 1-8
Dolphin 9500 Terminal GSM MC-45 R&TTE Compliance Statement................................. 1-9
Pacemakers, Hearing Aids and Other Electrically Powered Devices........................................... 1-9
Microwaves................................................................................................................................... 1-9
Care and Cleaning of Dolphin 9500 Series Terminals ................................................................. 1-9
Chapter 2 - Getting Started
Overview....................................................................................................................................... 2-1
Dolphin 9500 Series Terminals .................................................................................................... 2-2
Dolphin 9500 Series Models and Options .................................................................................... 2-2
Dolphin 9500 Series Peripherals................................................................................................... 2-3
Dolphin 9500 Series Accessories.................................................................................................. 2-4
Image Engine Options................................................................................................................... 2-5
Dolphin 9500 and Dolphin 9550 Terminals........................................................................... 2-5
Dolphin 9501 and Dolphin 9551 Terminals........................................................................... 2-5
Bar Code Symbologies Supported ........................................................................................ 2-6
Using the Dolphin 9500 Series for the First Time........................................................................ 2-7
Charging with Dolphin Peripherals........................................................................................ 2-8
Resetting the Terminal................................................................................................................ 2-11
Soft Reset (Warm Boot) ....................................................................................................... 2-11
Hard Reset (Cold Boot)........................................................................................................ 2-11
Suspend Mode............................................................................................................................. 2-11
Chapter 3 - Dolphin 9500 Series Hardware Overview
System Features ............................................................................................................................ 3-1
Front Panel Features ..................................................................................................................... 3-2
Back Panel Features...................................................................................................................... 3-4
Dolphin 9500.......................................................................................................................... 3-4
Dolphin 9550.......................................................................................................................... 3-6
Dolphin 9501 and Dolphin 9551 ............................................................................................ 3-7
Side Panel Features ....................................................................................................................... 3-8
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
iii
Bottom Panel Features .................................................................................................................. 3-9
Mechanical Connector............................................................................................................ 3-9
Batteries ...................................................................................................................................... 3-10
Main Battery Pack ................................................................................................................ 3-10
Internal Backup Battery........................................................................................................ 3-10
Managing Battery Power...................................................................................................... 3-11
Default Critical and Low Battery Points .............................................................................. 3-11
Checking Battery Power....................................................................................................... 3-12
Storing Batteries ................................................................................................................... 3-12
Guidelines for Battery Use and Disposal ............................................................................. 3-12
Dolphin 9500 Series Technical Specifications ........................................................................... 3-13
Chapter 4 - Using Dolphin 9500 Series Mobile Computers
Entering Data ................................................................................................................................ 4-1
....................................................................................................................................................... 4-1
Today Screen ................................................................................................................................ 4-2
Navigation Bar .............................................................................................................................. 4-2
Pop-Up Menus .............................................................................................................................. 4-3
Selecting Programs ....................................................................................................................... 4-3
Using the Image Engine................................................................................................................ 4-4
Decoding ................................................................................................................................ 4-4
Capturing Images ................................................................................................................... 4-6
Using the Keyboards..................................................................................................................... 4-8
Using the Function Keys ........................................................................................................ 4-9
Using the Navigation Keys..................................................................................................... 4-9
Using the Modifier Keys ...................................................................................................... 4-10
35-Key Numeric/Alpha Keyboard ....................................................................................... 4-10
43-Key Alpha/Numeric Keyboard ....................................................................................... 4-11
56-Key Full Alpha/Numeric Keyboard ................................................................................ 4-12
Key Combinations ................................................................................................................ 4-12
Adjusting the Backlight .............................................................................................................. 4-13
Color Display ....................................................................................................................... 4-13
Monochrome Display ........................................................................................................... 4-13
Communication Media Options .................................................................................................. 4-15
Radio Options ............................................................................................................................. 4-16
Available Radio Combinations ............................................................................................ 4-16
Radio Driver Installation ...................................................................................................... 4-16
The Radio Manager .............................................................................................................. 4-16
Powering Up a Radio ........................................................................................................... 4-17
Using the Soft Input Panel (SIP)................................................................................................. 4-18
Input Panel Options .............................................................................................................. 4-19
Writing on the Screen ................................................................................................................. 4-20
Drawing on the Screen................................................................................................................ 4-21
Status Icons ................................................................................................................................. 4-22
Notifications................................................................................................................................ 4-22
Finding and Organizing Information .......................................................................................... 4-23
Chapter 5 - Settings
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Overview....................................................................................................................................... 5-1
Personal Tab.................................................................................................................................. 5-2
Modifying the Start Menu ...................................................................................................... 5-3
Headset Control ...................................................................................................................... 5-5
System Tab.................................................................................................................................... 5-6
About ...................................................................................................................................... 5-6
Backlight ................................................................................................................................ 5-6
ClearType Tuner..................................................................................................................... 5-7
Clock ...................................................................................................................................... 5-7
CPU Speed ............................................................................................................................. 5-7
Memory .................................................................................................................................. 5-8
Power.................................................................................................................................... 5-10
Regional Settings.................................................................................................................. 5-12
Remove Programs ................................................................................................................ 5-13
Screen ................................................................................................................................... 5-14
uPhone Settings .................................................................................................................... 5-14
Connections Tab ......................................................................................................................... 5-15
Server-Assigned IP Addresses ............................................................................................. 5-15
Zero-Config Wi-Fi ............................................................................................................... 5-15
Creating a Wireless Network Connection ............................................................................ 5-15
Accessing the Connections Manager ................................................................................... 5-16
Creating an External Modem Connection to an ISP ............................................................ 5-16
Creating an External Modem Connection to Your Work..................................................... 5-19
Establishing Dialing Rules ................................................................................................... 5-23
Configuring Network Cards ................................................................................................. 5-25
Chapter 6 - Communications
Overview....................................................................................................................................... 6-1
Connecting.............................................................................................................................. 6-1
Installing Additional Software ............................................................................................... 6-1
Using ActiveSync ......................................................................................................................... 6-2
Additional Capabilities........................................................................................................... 6-2
Requirements.......................................................................................................................... 6-2
Setting Up Your Desktop Computer ...................................................................................... 6-2
Synchronizing from Your Desktop Computer ....................................................................... 6-2
Synchronizing from the Terminal .......................................................................................... 6-3
Exploring Your Terminal from the Desktop Computer ......................................................... 6-4
Adding Programs to the Terminal Using ActiveSync............................................................ 6-4
Using Infrared ............................................................................................................................... 6-6
Verify That the IrDA Port is Enabled .................................................................................... 6-6
IrDA Port Location on the Terminal ...................................................................................... 6-6
Verify That Beam Settings Are Set to Receive ...................................................................... 6-7
Sending Information............................................................................................................... 6-7
Receiving Information............................................................................................................ 6-7
Troubleshooting...................................................................................................................... 6-8
Using an ISP ................................................................................................................................. 6-9
Adding Programs Directly from the Internet ......................................................................... 6-9
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Chapter 7 - Wireless LAN Communications with 802.11b
Overview....................................................................................................................................... 7-1
Powering Up the 802.11b Radio Driver ................................................................................. 7-1
Configuration Utilities............................................................................................................ 7-1
802.11b Settings............................................................................................................................ 7-2
Status Tab ............................................................................................................................... 7-3
Config Tab.............................................................................................................................. 7-5
Advanced Tab......................................................................................................................... 7-9
About Tab............................................................................................................................. 7-10
The Status Icon .................................................................................................................... 7-11
802.11b Wireless Security Supplement ...................................................................................... 7-12
Required Network Configuration Information Worksheets ................................................. 7-13
Opening the Client................................................................................................................ 7-17
The Main Screen .................................................................................................................. 7-18
Configuring the Client.......................................................................................................... 7-22
Logging ................................................................................................................................ 7-34
Installing Certificates with CertAdd..................................................................................... 7-35
Advice and Workarounds ..................................................................................................... 7-36
Chapter 8 - Wireless PAN Communications with Bluetooth
Overview....................................................................................................................................... 8-1
Powering Up the Bluetooth Radio Driver .............................................................................. 8-1
Setting Up Your Bluetooth Card ............................................................................................ 8-1
Assign COM Ports ........................................................................................................................ 8-2
Discover Bluetooth Device(s)....................................................................................................... 8-3
Bond With Discovered Device(s)........................................................................................... 8-3
View Device Properties.......................................................................................................... 8-5
Set Up Your Favorite Device ................................................................................................. 8-6
Change Views......................................................................................................................... 8-6
Delete a Device From the Folder ........................................................................................... 8-7
Turn Radio Transmitter ON/OFF ................................................................................................. 8-8
Bluetooth ActiveSync ................................................................................................................... 8-9
Bluetooth LAN Access ............................................................................................................... 8-11
OBEX.......................................................................................................................................... 8-14
Exchange Business Cards..................................................................................................... 8-14
Send a Contact...................................................................................................................... 8-15
Send a File ............................................................................................................................ 8-16
Browse Remote Device ........................................................................................................ 8-18
Receive Contact or File ....................................................................................................... 8-22
Enable File Sharing .............................................................................................................. 8-23
Using the Dialer .......................................................................................................................... 8-24
Get Connected Wizard ................................................................................................................ 8-26
Dial Up to Your Network ........................................................................................................... 8-29
Chapter 9 - Wireless WAN Communications with GSM/GPRS
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Overview....................................................................................................................................... 9-1
Powering Up the GSM/GPRS Radio Driver .......................................................................... 9-1
Tri-Band Antenna................................................................................................................... 9-1
SIM Card Installation.................................................................................................................... 9-2
Using uPhone ................................................................................................................................ 9-3
Using the Dialler ........................................................................................................................... 9-6
Making a Call ......................................................................................................................... 9-6
Receiving a Call ..................................................................................................................... 9-7
Ending a Call .......................................................................................................................... 9-8
Keyboard Combinations for Calls .......................................................................................... 9-8
Call Waiting ........................................................................................................................... 9-8
Making Conference Calls ....................................................................................................... 9-9
Touchtones ............................................................................................................................. 9-9
Volume Control ...................................................................................................................... 9-9
Phonebook ............................................................................................................................ 9-10
Tools Menu........................................................................................................................... 9-11
Settings Menu....................................................................................................................... 9-11
Audio Modes............................................................................................................................... 9-12
Handset ................................................................................................................................. 9-12
Headset ................................................................................................................................. 9-12
Hands-Free ........................................................................................................................... 9-12
Ringtone Configuration .............................................................................................................. 9-12
Call Log ...................................................................................................................................... 9-13
SMS Manager ............................................................................................................................. 9-15
Opening the SMS Manager .................................................................................................. 9-15
Sending an SMS Message .................................................................................................... 9-17
Icons at the Top of the Screen .............................................................................................. 9-17
Online Help ................................................................................................................................. 9-18
uPhone Configuration ................................................................................................................. 9-18
Accessing.............................................................................................................................. 9-18
Requirements........................................................................................................................ 9-18
General Tab .......................................................................................................................... 9-19
Network Tab......................................................................................................................... 9-20
Divert Tab............................................................................................................................. 9-20
Bar Tab ................................................................................................................................. 9-21
GPRS Settings............................................................................................................................. 9-22
To Select Pre-Configured GPRS Settings ............................................................................ 9-22
To Add a GPRS Setting........................................................................................................ 9-23
GPRS Connection................................................................................................................. 9-23
Establishing GPRS Internet Settings .................................................................................... 9-24
Requirements........................................................................................................................ 9-24
Chapter 10 - Applications
Calendar ...................................................................................................................................... 10-1
Contacts....................................................................................................................................... 10-3
Tasks ........................................................................................................................................... 10-5
Notes ........................................................................................................................................... 10-7
Inbox ........................................................................................................................................... 10-7
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Pocket Internet Explorer ........................................................................................................... 10-10
Pocket Word.............................................................................................................................. 10-13
Pocket Excel.............................................................................................................................. 10-15
Windows Media Player for Pocket PC ..................................................................................... 10-17
MSN Messenger........................................................................................................................ 10-18
Pictures...................................................................................................................................... 10-19
Chapter 11 - Dolphin 9501 and Dolphin 9551
Overview..................................................................................................................................... 11-1
Laser Engine Options.................................................................................................................. 11-1
Radio Options ............................................................................................................................. 11-2
Keyboard Options ....................................................................................................................... 11-2
Peripherals and Accessories........................................................................................................ 11-2
Front Panel Features ................................................................................................................... 11-2
Dolphin 9551 .............................................................................................................................. 11-3
Side Panel ............................................................................................................................. 11-3
Back Panel ............................................................................................................................ 11-4
Dolphin 9501 .............................................................................................................................. 11-5
Side Panel ............................................................................................................................. 11-5
Back Panel ............................................................................................................................ 11-6
Hand Strap and Stylus .......................................................................................................... 11-7
Bottom Panel Features ................................................................................................................ 11-7
Chapter 12 - Dolphin 9500 Series HomeBase
Overview..................................................................................................................................... 12-1
Dolphin 9500 Series HomeBase Parts and Functions................................................................. 12-2
Front Panel .......................................................................................................................... 12-2
Rear Panel ............................................................................................................................ 12-3
Powering the HomeBase............................................................................................................. 12-4
HomeBase Serial Connector ....................................................................................................... 12-4
Charging the Main Battery.......................................................................................................... 12-5
To Power a Terminal and Charge its Main Battery.............................................................. 12-5
Charging a Spare Battery in the Auxiliary Battery Well...................................................... 12-5
Communications ......................................................................................................................... 12-5
Setting up the HomeBase for USB Communication ............................................................ 12-6
Communicating with the Dolphin 9500 Series Terminal..................................................... 12-8
Setting up the HomeBase for RS-232 Communications ...................................................... 12-8
Mounting the HomeBase .......................................................................................................... 12-10
Desk Mounting ................................................................................................................... 12-11
Wall Mounting ................................................................................................................... 12-12
Chapter 13 - Dolphin 9500 Series Mobile Base
Overview..................................................................................................................................... 13-1
Mobile Base Parts and Functions................................................................................................ 13-2
Front Panel ........................................................................................................................... 13-2
Bottom Panel ........................................................................................................................ 13-3
Powering the Dolphin Terminal.................................................................................................. 13-4
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Charging the Dolphin Terminal .................................................................................................. 13-4
Installing the Dolphin Mobile Base ............................................................................................ 13-5
Mounting the Mobile Base ................................................................................................... 13-5
Powering the Dolphin Mobile Base ..................................................................................... 13-6
Setting the Mobile Base Up for Communications ...................................................................... 13-7
Connecting the Cables.......................................................................................................... 13-7
Mobile Base Serial Connector.............................................................................................. 13-8
Configuring the Terminal for ActiveSync Communications ............................................... 13-8
Chapter 14 - Dolphin 9500 Series ChargeBase
Overview..................................................................................................................................... 14-1
Dolphin ChargeBase Parts and Functions................................................................................... 14-2
Front Panel ........................................................................................................................... 14-2
Back Panel ............................................................................................................................ 14-2
Power Supply ....................................................................................................................... 14-3
Supplying Power to the ChargeBase........................................................................................... 14-3
Inserting and Removing Terminals............................................................................................. 14-4
Charging Terminals in the ChargeBase ...................................................................................... 14-4
Mounting the ChargeBase........................................................................................................... 14-5
Bottom Panel ........................................................................................................................ 14-5
Using the DIN Rail............................................................................................................... 14-6
Using the Wall Mount Kit .................................................................................................... 14-7
Chapter 15 - Dolphin 9500 Series QuadCharger
Overview..................................................................................................................................... 15-1
Dolphin QuadCharger Parts and Functions ................................................................................ 15-1
Top Panel ............................................................................................................................. 15-1
Back Panel ............................................................................................................................ 15-2
Supplying Power to the QuadCharger ........................................................................................ 15-3
Inserting and Removing Battery Packs....................................................................................... 15-3
Charging Batteries in the QuadCharger ...................................................................................... 15-3
Using the Battery Analyzer......................................................................................................... 15-4
Mounting the QuadCharger ........................................................................................................ 15-5
Troubleshooting .......................................................................................................................... 15-6
Chapter 16 - Service, Support, and Warranty
Return Information...................................................................................................................... 16-1
Technical Assistance................................................................................................................... 16-2
Limited Warranty........................................................................................................................ 16-3
Appendix A - Keyboard Combinations 1
General Windows Keyboard Shortcuts........................................................................................ A-1
43-Key Alpha/Numeric Keyboard ............................................................................................ A-2
Blue Key Combinations ....................................................................................................... A-2
Red Key Combinations ........................................................................................................ A-3
Num Lock Key Combinations............................................................................................... A-3
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
35-Key Numeric/Alpha Keyboard ............................................................................................... A-4
Blue Key Combinations ....................................................................................................... A-4
Alpha Mode Key Combinations............................................................................................ A-5
56-Key Full Alpha/Numeric ........................................................................................................ A-6
Blue Key Combinations ....................................................................................................... A-6
Red Key Combinations ........................................................................................................ A-7
SFT Key Combinations ........................................................................................................ A-8
Com Port Assignment Table ....................................................................................................... A-9
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1
Introduction
Congratulations on the purchase of your Dolphin 9500 Series mobile computer! You have made a wise choice in selecting the
Dolphin, a device known worldwide for its ergonomic form factor, light-weight, rugged design and single-handed data collection
capabilities.
The Dolphin 9500 Series consists of the following terminals:
Dolphin 9500
Dolphin 9550
Dolphin 9501
Dolphin 9551
For details, see Dolphin 9500 on page 3-4.
For details, see Dolphin 9550 on page 3-6.
For details, see Dolphin 9501 on page 11-5.
For details, see Dolphin 9551 on page 11-3.
Ergonomics
The patented shape of the Dolphin 9500 fits into either hand comfortably with major function keys that are easy to access. The
adjustable hand strap on the back panel ensures a secure grip enabling true, one-handed operation. The integrated pistol-grip
handle on the Dolphin 9550 provides intuitive point-and-shoot scanning over extended periods of use.
Rugged Design
Dolphin 9500 Series terminals are the most durable mobile computers on the market. Their rugged design can withstand
repeated five-foot drops onto a concrete floor, extreme temperatures, and high humidity, moisture, and dust conditions. The
terminals are independently tested to meet IP64 specifications.
Mobile Computing Features
• Low-power, high-resolution digital image engine for omni-directional and auto-discrimination decoding of most bar code
symbologies; see Bar Code Symbologies Supported on page 2-6.
• Co-located and integrated 802.11b, GSM/GPRS, and Bluetooth™ wireless radios for real-time data collection applications
• Intel® X-Scale 400MHz RISC microprocessor for fast processing
• Microsoft Windows Mobile 2003 Software for Pocket PC platform - easily programmable with standard programming tools
• 64 MB RAM and 32 MB Flash memory configuration for ample and secure data storage
• Secure Digital (SD) memory interface enables additional memory installation
Additional Features
•
•
•
•
•
•
•
•
•
•
Long-lasting Lithium Ion (Li-ion) batteries
Large, easy-to-read 1/4 VGA (240 x 320) color or monochrome backlit touch screen that can display text or graphics
Three keyboard options: 43-key alpha/numeric, 35-key numeric/alpha, and 56-key full alpha/numeric
Industrial-grade connector that supports serial and USB communications, as well as power in and out
Full suite of compatible peripheral devices
Decoding of stacked linear and matrix codes with Optical Character Recognition (OCR) functionality
Digital picture capability
Audio jack for headset use
IrDA port for fast infrared communications
Speaker and microphone for advanced audio functionality
Application Development Tools
• Dolphin SDK Add-on for Pocket PC 2003 - supports Embedded Visual C++ 4.0
• Dolphin .NET SDK for Pocket PC 2002 and 2003 - supports Visual Studio.NET 2003 (VB.NET and C#.NET)
• Dolphin GSM/GPRS SDK Add-on for Pocket PC 2003 - supports Embedded Visual C++ 4.0 and Visual Studio.NET 2003
This User’s Guide
The Dolphin 9500 Series Mobile Computer User’s Guide provides you with the information you need to make the most of your
Dolphin terminal.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1-1
Required Safety Labels
Dolphin 9500 Series mobile computer meets or exceeds the requirements of all applicable standards organizations for safe
operation. However, as with any electrical equipment, the best way to ensure safe operation is to operate them according to the
agency guidelines that follow. Please read these guidelines carefully before using your Dolphin mobile computer.
Location
Safety labels appear on the back panel of both terminals. On Dolphin 9500 terminals, the required information is contained in the
label. On Dolphin 9550 and Dolphin 9551 terminals, safety information is embedded in the plastic.
Dolphin 9500
Safety and
radio label
Dolphin 9550
Safety Laser safety
label label
Laser safety
label
Dolphin 9501
Safety information
embedded in the plastic
Dolphin 9551
Laser safety and radio label Safety information
Laser safety and radio label
embedded in the plastic
Safety information
embedded in the plastic
Embedded Safety Information Text
The Dolphin 9501, Dolphin 9550, and Dolphin 9551 have safety information embedded in the plastic. Regardless of the location
on the terminal, this information is as follows:
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B digital apparatus complies with
Canadian ICES-003. Cet appareil numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
No user serviceable parts. Opening voids warranty
US and foreign patents pending.
Made in USA of US & imported parts.
Laser Safety Label Text
Dolphin 9501 and the Dolphin 9551:
Dolphin 9500 and Dolphin 9550 with IT4100SF/SR Imager
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 +A11 +A2
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
1-2
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 645 to 660nM
EN60825 -1: 1994 +A11+ A2
Complies with 21 CFR 1040.10 and 1040.11
except for deviations pursuant to Laser
Notice No. 50, dated July 26, 2001.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Dolphin 9500 Series Batch Terminal
The following are the required safety labels for batch terminals that appear on the back panel:
Dolphin 9500
Dolphin 9550
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
Opening Voids Warranty.
No user serviceable parts.
N10410
Made in USA of US & imported parts.
N10410
Hand Held Products, Inc.
www.handheld.com
Hand Held Products, Inc.
Skaneateles Falls, NY www.handheld.com
Dolphin 9501
Dolphin 9551
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
Hand Held Products, Inc.
Hand Held Products, Inc.
www.handheld.com
www.handheld.com
N10410
N10410
Regulatory and Safety Approvals for all Dolphin 9500 Series Terminals
Parameter
Specification
U.S.A
Canada
European Community
FCC Part 15, Class B
ICES-003
EN 55022 (CISPR 22) Class B
EN60950
EN60825-1
EN55024:1998
The CE Mark on the product indicates that the system has been tested to and conforms with the provisions noted within
the 89/336/EEC Electromagnetic Compatibility Directive and the 73/23/EEC Low Voltage Directive.
For further information, please contact:
Hand Held Products, Inc.
Nijverheidsweg 9
5627 BT Eindhoven
The Netherlands
Hand Held Products shall not be liable for use of our product with equipment (i.e., power supplies, personal computers, etc.) that
is not CE marked and does not comply with the Low Voltage Directive.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1-3
Dolphin 9500 Series WLAN (802.11b) or WPAN (Bluetooth) Radio
Dolphin 9500 Series RF terminals are designed to comply with the most current applicable standards on safe levels of RF energy
developed by the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI)
and has been recommended for adoption by the Federal Communications Commission (FCC).
802.11b
The following is the required safety label that appears on the back panel of Dolphin RF terminals equipped with an 802.11b radio:
Dolphin 9500
Dolphin 9550
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
0681
FCC ID: HD5950003
Canada: 1693B9503
Hand Held Products, Inc.
No user serviceable parts.
Opening Voids Warranty.
Made in USA of US &
imported parts.
N10410
Canada: 1693B9503
Hand Held Products, Inc.
www.handheld.com
N10410
www.handheld.com
Dolphin 9501
Dolphin 9551
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
0681
0681
FCC ID: HD5950003
Canada: 1693B9503
FCC ID: HD5950003
Canada: 1693B9503
Hand Held Products, Inc.
www.handheld.com
Hand Held Products, Inc.
www.handheld.com
N10410
1-4
0681
FCC ID: HD5950003
N10410
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Bluetooth
The following is the required safety label that appears on the back panel of Dolphin RF terminals equipped with a Bluetooth radio:
Dolphin 9500
Dolphin 9550
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with Canadian
ICES-003. Cet appariel numerique de la Classe B est conforme a la
norme NMB-003 du Canada.
Contains Socket Radio FCC ID: LUBBTM-1
Made in USA of US & imported parts.
Canada: 1693B9504
No user serviceable parts. Opening Voids Warranty.
0681
N10410
0681
FCC ID: LUBBTM-1
Socket Radio
Hand Held Products, Inc.
www.handheld.com
N10410
Hand Held Products, Inc.
www.handheld.com
Dolphin 9501
Canada: 1693B9504
Dolphin 9551
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
0681
0681
N10410
N10410
Socket Radio FCC ID: LUBBTM-1
Canada: 1693B9504
Socket Radio FCC ID: LUBBTM-1
Canada: 1693B9504
Hand Held Products, Inc.
Skaneateles Falls, NY
Hand Held Products, Inc.
Skaneateles Falls, NY
www.handheld.com
www.handheld.com
802.11b and Bluetooth
The following is the required safety label that appears on the back panel of the RF terminals equipped with an 802.11b and a
Bluetooth radio combination:
Dolphin 9500
Dolphin 9550
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
www.handheld.com
Hand Held Products, Inc.
N10410
0681
Made in USA
of US &
imported parts.
Opening Voids
Warranty.
No user
serviceable
parts.
FCC ID: HD5950006
Canada: 1693B9506
Dolphin 9501
0681
FCC ID: HD5950006
Canada: 1693B9506
N10410
Hand Held Products, Inc.
www.handheld.com
Dolphin 9551
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
LASER LIGHT. DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nM
EN60825- 1 : 1994 + A11 + A2
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
Complies with 21 CFR 1040.10 and 1040.11 except for deviations
pursuant to Laser Notice No. 50, dated July 26, 2001.
0681
N10410
FCC ID: HD5950006
Canada: 1693B9506
0681
N10410
FCC ID: HD5950006
Canada: 1693B9506
Hand Held Products, Inc.
Skaneateles Falls, NY
Hand Held Products, Inc.
Skaneateles Falls, NY
www.handheld.com
www.handheld.com
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1-5
Dolphin 9500 WWAN (GSM) Radio
Dolphin 9500 Series RF terminals are designed to comply with the most current applicable standards on safe levels of RF energy
developed by the Institute of Electrical and Electronics Engineers (IEEE) and the American National Standards Institute (ANSI)
and has been recommended for adoption by the Federal Communications Commission (FCC).
Note: The Dolphin 9500 model is the only terminal in the Dolphin 9500 Series that can be equipped with a GSM/GPRS radio for
WWAN functionality. If the Dolphin 9500 terminal contains a GSM and 802.11b radio, the GSM and 802.11b radios
cannot transmit simultaneously.
GSM
The following is the required safety label that appears on the back panel of a Dolphin 9500 terminal equipped with a GSM radio:
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
0168
No user serviceable parts.
Opening Voids Warranty.
Made in USA of US &
imported parts.
FCC ID: HD5950005
Canada: 1693B9505
N10410
Hand Held Products, Inc.
www.handheld.com
GSM and 802.11b
The following is the required safety label that appears on the back panel of a Dolphin 9500 terminal equipped with a GSM and
802.11b radio combination:
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
0168
FCC ID: HD5950007
Canada: 1693B9507
Hand Held Products, Inc.
No user serviceable parts.
Opening Voids Warranty.
Made in USA of US &
imported parts.
N10410
www.hhp.com
GSM and Bluetooth
The following is the required safety label that appears on the back panel of a Dolphin 9500 terminal equipped with a GSM and
Bluetooth radio combination:
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
www.handheld.com
Hand Held Products, Inc.
N10410
0168
Made in USA
of US &
imported parts.
Opening Voids
Warranty.
No user
serviceable
parts.
FCC ID: HD5950008
Canada: 1693B9508
GSM MC-45, Bluetooth, and 802.11b
The following is the required safety label that appears on the back panel of a Dolphin 9500 terminal equipped with a GSM,
Bluetooth, and 802.11b radio combination:
FOR HOME OR OFFICE USE
Tested to Comply With FCC Standards
This Class B Digital apparatus complies with
Canadian ICES-003. Cet appariel numerique de la
Classe B est conforme a la norme NMB-003 du Canada.
www.handheld.com
Hand Held Products, Inc.
N10410
0168
Made in USA
of US &
imported parts.
Opening Voids
Warranty.
No user
serviceable
parts.
FCC ID: HD5950009
Canada: 1693B9509
GSM MC-46, Bluetooth, and 802.11b
FCC ID: HD59500LUP
1-6
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
FCC Compliance
Dolphin mobile computers meet or exceed all applicable standards and have been manufactured to the highest level of quality.
Dolphin 9500 Series Batch Terminal
Dolphin 9500 Series Batch terminals comply with part 15 of the FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Dolphin 9500 Series RF Terminal with 802.11b, Bluetooth, and/or GSM MC-45 or MC-46 Radios
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user
may find the following booklet helpful: “Something About Interference.” This is available at FCC local regional offices. Our
company is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other than those specified by our company. The correction is the
responsibility of the user. Use only shielded data cables with this system.
In accordance with FCC 15.21, changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Note: Dolphin 9550, Dolphin 9501, and Dolphin 9551 terminals do not support GSM radios.
This device and its antenna must not be co-located or operating in conjunction with any other antenna or
transmitter. To maintain compliance with FCC RF exposure guidelines for body-worn operation, do not use
accessories that contain metallic components other than specified by the manufacturer.
Canadian Compliance
Dolphin 9500 Series RF Terminal with 802.11b, Bluetooth, and/or GSM MC-45
This Class B digital apparatus complies with Canadian ICES-003. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to
provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1-7
RF, Regulatory, and Safety Agency Approvals for 802.11b and Bluetooth
Parameter
Specification
RF Approvals
U.S.A
Canada
FCC Part 15.247
RSS 210
RF, Regulatory, and Safety Agency Approvals for GSM MC-45
Parameter
Specification
RF Approvals
U.S.A
Canada
FCC Part 24
RSS 133
RF, Regulatory, and Safety Agency Approvals for GSM MC-46
Parameter
Specification
RF Approvals
U.S.A
FCC Part 24
Dolphin 9500 Series 802.11b and/or Bluetooth R&TTE Compliance Statement
Dolphin 9500RF and Dolphin 9550RF are in conformity with all essential requirements of the R&TTE Directive (1999/5/EC). This
equipment has been assessed to the following standards:
Parameter
Specification
R&TTE
EN 300 328-2:2000
EN 301 489-1 (2002-08)
EN 301 489-17 (2002-08)
EN 60950:2000
EN 50361:2001
This product is marked with
Directive, 1999/5/EC.
in accordance with the Class II product requirements specified in the R&TTE
The equipment is intended for use throughout the European Community. Its authorization for use in France is restricted as
follows:
PAN European Frequency Range: 2.402 - 2.480 GHz
Restrictions in France are as follows:
• Indoor use - Maximum power (EIRP*) of 100 mW for the entire 2400-2483.5 MHz
• Outdoor use - Maximum power (EIRP*) of 100 mW for the 2400-2454 MHz band and maximum power (EIRP*) of 10 mW for
the 2454-2483 MHz band.
1-8
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Dolphin 9500 Terminal GSM MC-45 R&TTE Compliance Statement
Note: Dolphin 9550, Dolphin 9501, and Dolphin 9551 terminals do not support GSM radios.
The Hand Held Products Dolphin 9500RF terminals are in conformity with all essential requirements of the R&TTE Directive
(1999/5/EC). This equipment has been assessed to the following standards:
Parameter
Specification
R&TTE
EN 301 511: 2000
EN 301 489-1 (2002-08)
EN 301 489-7 (2002-08)
EN 60950:2000
EN 50361:2001
Pacemakers, Hearing Aids and Other Electrically Powered Devices
Most manufacturers of medical devices adhere to the IEC 601-1-2 standard. This standard requires devices to operate properly
in an EM Field with a strength of 3V/m over a frequency range of 26 to 1000MHz.
The maximum allowable field strength emitted by the Dolphin is 0.3V/m according to Subpart B of Part 1 of the FCC rules.
Therefore, the Dolphin RF has no effect on medical devices that meet the IEC specification.
Microwaves
The radio in the Dolphin RF terminal operates on the same frequency band as a microwave oven. Therefore, if you use a
microwave within range of the Dolphin RF terminal you may notice performance degradation in your wireless network. However,
both your microwave and your wireless network will continue to function.
The Dolphin Batch terminal does not contain a radio, and therefore, is not affected by microwave ovens.
Care and Cleaning of Dolphin 9500 Series Terminals
When needed, clean the image engine window and the LCD display with a clean, non-abrasive, lint-free cloth. The terminal can
be cleaned with a damp cloth.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
1-9
1 - 10
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
2
Getting Started
Overview
Dolphin 9500 Series terminals are Windows Mobile-based with a unique, ergonomic shape designed for single-handed use and
64 MB RAM and 32 MB non-volatile Flash memory. To install additional memory, you can use the Secure Digital (SD) memory
interface.
The industrial, mechanical connector supports serial RS-232 up to 115 Kbps and USB communications up to 12 Mbps. The IrDA
port enables you to exchange data with IrDA compliant devices, such as portable printers. For additional functionality, an
integrated digital imager is available for imaging and decoding.
Operating System
The Dolphin 9500 Series is designed for easy, single-handed mobile data collection. Each mobile computer is equipped with an
Intel PXA255 400MHz RISC processor for fast processing that is built for Windows Mobile-based Pocket PCs.The Dolphin 9500
Series is available with different types of 2D imagers and wireless radios to meet most any enterprise mobile data collection
requirement.
Data Input Options
There are three keyboard options and a 240 x 320 pixel, backlit 1/4 VGA display available in color or monochrome.
Image Options
The Dolphin 9500 Series contains an integrated imager that can take digital images of damaged packages and recipient
signatures, for example, in addition to decoding standard linear and two-dimensional symbologies.
Adapting the Dolphin to Your Environment
Dolphin 9500 Series terminals comprise one element of an enterprise data collection system that includes various models,
peripherals, and accessories that you can combine to suit your exact needs.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
2-1
Dolphin 9500 Series Terminals
There are four terminals in the Dolphin 9500 Series:
Dolphin 9500
The Dolphin 9500 terminal offers an ergonomic form factor and is the only terminal of the series that
can be configured with a GSM radio. For details, see Dolphin 9500 on page 3-4.
Dolphin 9550
The Dolphin 9550 terminal provides an integrated pistol grip handle for high-volume scanning
applications. For details, see Dolphin 9550 on page 3-6.
Dolphin 9501
The Dolphin 9501 terminal offers the same flashlight form factor as the Dolphin 9500 with the added
functionality of a laser scanner. For details, see Dolphin 9501 on page 11-5.
Dolphin 9551
The Dolphin 9551 terminal offers the same convenience of the integrated pistol-grip handle with the
added functionality of a laser scanner. For details, see Dolphin 9551 on page 11-3.
All models can be configured with the available options, except for GSM. Only the Dolphin 9500 terminal can be equipped with
a GSM radio.
Dolphin 9500 Series Models and Options
Dolphin 9500 Series Batch
These terminals are optimal for fast, effective batch processing.
Dolphin 9500 Series WLAN (802.11b)
These terminals integrate the functionality of the Batch terminals with an integrated, IEEE 802.11b direct sequence
radio that enable communication with a host computer through a wireless local area network (WLAN).
Dolphin 9500 Series WPAN (Bluetooth)
These terminals allow Bluetooth communications to Bluetooth enabled devices such as printers, mobile phones, access
points, Bluetooth-enabled PCs, etc.
Dolphin 9500 Series WWAN (GSM/GPRS)
These terminals feature all the benefits of the Dolphin 9500 Series with the additional capabilities of GSM/GPRS
technology.
Note: The Dolphin 9500 is the only one of the Dolphin 9500 Series that supports GSM/GPRS.
Dolphin 9500 Series WLAN and WPAN (802.11b and Bluetooth)
These terminals feature co-located 802.11b and Bluetooth radios, which means that your terminal contains the
capabilities of both radios. You can operate the radios simultaneously or switch between them.
Dolphin 9500 Series WWAN and WLAN (GSM/GPRS and 802.11b)
These terminals feature the functionality of both GSM/GPRS and 802.11b radio and network technologies.
Dolphin 9500 Series WWAN and WPAN (GSM/GPRS and Bluetooth)
These terminals features the functionality of both GSM/GPRS and Bluetooth radio and network technologies.
Dolphin 9500 Series WWAN, WLAN, and WPAN (GSM/GPRS, 802.11b, and Bluetooth)
These terminals feature the functionality of GSM/GPRS, 802.11b, and Bluetooth radio and network technologies.
2-2
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Dolphin 9500 Series Peripherals
Each of the following items is sold separately to enhance your Dolphin 9500 Series terminal’s capabilities.
Dolphin HomeBase™
The Dolphin HomeBase charging and communication cradle supports both RS-232 and USB communications, which
enable it to interface with the majority of PC-based enterprise systems. When a terminal is seated in the HomeBase, its
main battery pack charges in less that four hours. In addition, the HomeBase contains an auxiliary battery well that
charges a spare Li-ion battery.
For more information, see Dolphin 9500 Series HomeBase on page 12-1.
Dolphin Mobile Base™
The Dolphin Mobile Base charging and communication cradle is designed specifically for in-premise and in-transit data
collection applications. It features a flexible mounting bracket, a cigarette lighter adapter or power cable to adapt it to
your environment.
When a terminal is seated in the Mobile Base, its main battery pack charges in less that four hours. The serial connector
supports RS-232 communication and power out to peripheral devices, such as hand held scanners.
For more information, see Dolphin 9500 Series Mobile Base on page 13-1.
Dolphin ChargeBase
The Dolphin ChargeBase is a four-slot charging cradle that holds, powers, and charges a terminal in each slot.
For more information, see Dolphin 9500 Series ChargeBase on page 14-1.
Dolphin Net Base
The Dolphin Net Base is a four-slot charging/communication cradle that holds, powers, charges, and communicates
with the terminal in each slot. Ethernet communication occurs via statically and dynamically-assigned IP addresses.
For more information about the Dolphin Net Base, please consult the Dolphin 9500 Series Net Base Quick Start Guide.
Dolphin QuadCharger™
The Dolphin QuadCharger is a four-slot charging station for Dolphin Li-ion battery packs. It can charge each battery in
less than four hours. The fourth slot features a battery analyzer that completely resets and re-calibrates a battery and
displays its resulting capacity.
For more information, see Dolphin 9500 Series QuadCharger on page 15-1.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
2-3
Dolphin 9500 Series Accessories
Each of the following items is sold separately to enhance your Dolphin 9500 Series terminal’s capabilities.
Dolphin Mobile Charger
The Dolphin Mobile Charger is a charging cable that connects the terminal directly to a 12 Volt DC power source, such
as a cigarette lighter port inside a vehicle, eliminating the need for a cradle. The cable powers the terminal and charges
its main battery in less than four hours. Intelligent battery technology on-board the terminal ensures proper charging.
The Dolphin Mobile Charger is an ideal low-cost charging solution for in-transit mobile applications.
Dolphin Mobile Mount
The Dolphin Mobile Mount, which holds a Dolphin 9500 terminal securely in place inside a vehicle, is an ideal, low-cost
alternative to the Dolphin Mobile Base when communications are not required. When used in conjunction with the
Dolphin Mobile Charger, the Dolphin Mobile Mount creates a complete mounting and charging solution for in-transit
applications. The entire kit includes the Dolphin Mobile Mount and adjustable vehicle mounting bracket.
Charging/Communication Cables
Dolphin charging/communication cable kits are an all-in-one solution for mobile applications. Each cable kit powers the
terminal, charges its main battery, and communicates with host or peripheral devices without the need for a cradle.
Cable kits can support RS-232 or USB communications and are available with U.K. or European power cords.
Protective Holster
Holsters provide convenient storage for terminals and protect them from damage in mobile environments. Both holsters
feature a front pocket that holds an extra battery, a side pocket to hold an extra stylus, and a belt loop to secure the
holster to a belt.
Protective Enclosure
Protective enclosures help seal and protect terminals from damage while providing full access to all terminal parts and
features. Dolphin 9500 Series enclosures feature a swivel clip on the back that enables you to secure the enclosure to
a belt. Enclosures also come with an adjustable shoulder strap for added convenience.
Stylus Kits
There are two Dolphin 9500 stylus kits: one contains three styli and the other includes additional coiled tethers to secure
the stylus to the terminal, which helps prevent loss. The Dolphin 9550 kit contains loops you can attach to the end of
each stylus for easy access to the stylus stored in the pistol grip of the Dolphin 9550.
Li-ion Battery Pack
The 7.4v, 14.8 watt hour Li-ion rechargeable battery pack provides the main power supply for Dolphin 9500 Series
terminals.
2-4
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Image Engine Options
Dolphin 9500 and Dolphin 9550 Terminals
Dolphin 9500 and Dolphin 9550 terminals can be equipped with one of the following image engines:
IMAGETEAM™ 4100 Standard Range (IT4100SR)
IMAGETEAM™ 4300 Standard Range (IT4300SR)
Code
8 mil Linear
10 mil PDF417
13 mil UPC
15 mil PDF417
15 mil Data
Matrix
35 mil MaxiCode
Working Range
(.020cm)
(.025cm)
(.033cm)
(.038cm)
(.038cm)
(.089cm)
Near
3.4 in. (8.6cm)
3 in. (7.6cm)
2.4 in. (6.1cm)
3.4 in. (8.6cm)
3.6 in. (9.1cm)
1.9 in. (4.8cm)
Far
7.5 in. (19cm)
8.9 in. (22.6cm)
12.4 in. (31.5cm)
11.1 in. (28.2cm)
6.4 in. (16.2cm)
12.9 in. (32.7cm)
IMAGETEAM™ 4100 Smart Focus (IT4100SF)
IMAGETEAM™ 4300 Smart Focus (IT4300SF)
Code
6.6 mil PDF417
7.5 mil Linear
10 mil Linear
13 mil UPC
10 mil PDF417
15 mil Data
Matrix
Working Range
(.017cm)
(.019cm)
(.025cm)
(.033cm)
(.025cm)
(.038cm)
Near
2.7 in. (6.8cm)
2.4 in. (6.1cm)
2.1 in. (5.3cm)
2.2 in. (5.6cm)
2.1 in. (5.3cm)
2.2 in. (5.6cm)
Far
5.9 in. (14.9cm)
6.4 in. (16.2cm)
7.5 in. (19cm)
8.8 in. (22.3cm)
7.5 in. (19cm)
5.9 in. (14.9cm)
Note: The IT4300SR image engine contains a high-visibility aimer that projects aiming brackets around the bar code or image
preview for maximum viewability. For details, see IT4300SF and IT4300SR with High-Vis Laser Aimer on page 4-5 and
page 4-7.
IMAGETEAM™ 4100 High Density (IT4100HD)
Code
4 mil Linear
5 mil Linear
6.6 mil PDF417
9 mil Data Matrix
10 mil Data
Matrix
10 mil QR
Working Range
(.010cm)
(.013cm)
(.017cm)
(.023cm)
(.025cm)
(.025cm)
Near
2.5 in. (6.4cm)
2.3 in. (5.8cm)
2 in. (5.1cm)
2.7 in. (6.8cm)
2.4 in. (6.1cm)
2.3 in. (5.8cm)
Far
3.5 in. (8.8cm)
4.2 in. (10.6cm)
4.9 in. (12.4cm)
3.7 in. (9.4cm)
4 in. (10.1cm)
3.4 in. (8.6cm)
For more information, see Using the Image Engine on page 4-4.
Dolphin 9501 and Dolphin 9551 Terminals
Dolphin 9501 and Dolphin 9551 terminals can be equipped with one of three laser engines. For details, see Laser Engine Options
on page 11-1.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
2-5
Bar Code Symbologies Supported
Symbology type
Symbologies supported
1D Symbologies
Codabar
Code 3 of 9
Code 11
Code 32 Pharmaceutical (PARAF)
Code 93
Code 128
EAN with Add-On and EAN with Extended Coupon Code
EAN-13
Interleaved 2 or 5
Matrix 2 of 5
Plessey
PosiCode
RSS
Straight 2 of 5 IATA
Straight 2 of 5 Industrial
Telepen
Trioptic Code
UCC/EAN-128
UPC and UPC-A
2D Symbologies
Aztec
Code 16K
Composite
Data Matrix
MaxiCode
OCR
PDF417
QR Code
RSS
Composite Codes
Aztec Mesa
Codablock F
EAN·UCC
RSS-14
OCR Codes
OCR-A and OCR-B
Postal Codes
Postnet and most international 4 state codes
Australian Post
British Post
Canadian Post
China Post
Japanese Post
KIX (Netherlands) Post
Korea Post
Planet Code
2-6
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Using the Dolphin 9500 Series for the First Time
1. Unpack the Carton and Verify its Contents
2. Install the Main Battery Pack
3. Charge the Main and Backup Batteries
4. Initialize the Mobile Computer
5. Align the Screen
6. Let Autoinstall Run
7. Set the Time and Date
8. Verify Imaging and Decoding with Demos
Step 1. Unpack the Carton and Verify its Contents
Verify that the carton contains the following items:
•
•
•
•
Dolphin 9500 Series mobile computer (the terminal)
Main battery pack (7.4v Li-ion)
Microsoft Companion CD
Dolphin 9500 Quick Start Guide
Be sure to keep the original packaging in the event that the Dolphin terminal should need to be returned for service. For details,
see Return Information on page 16-1.
Each order includes a Dolphin Software Development Kit and User’s Guide CD; verify that you received this CD with your order.
If you ordered accessories for your terminals, verify that they are also included with the order.
The Dolphin 9500 Hand Strap
The Dolphin 9500 ships with the hand strap installed and fastened to the bottom panel
with a clip; see Bottom Panel Features on page 3-9. To install the battery pack, you must
detach the hand strap.
To detach the hand strap, push the hand strap clip down and away from the terminal.
Move the strap up and away from the bottom panel.
To re-attach the hand strap, slide the clip back into place on the bottom panel.
The Dolphin 9501 has a special hand strap; see Hand Strap and Stylus on page 11-7.
Step 2. Install the Main Battery Pack
Use only the Li-ion battery packs provided by Hand Held Products. The use
of any battery pack not sold/manufactured by Hand Held Products in
Dolphin 9500 Series terminals will void your warranty and may result in
damage to the Dolphin terminal or battery.
1. Unpack the Li-ion battery pack. Hold the terminal with the front panel (keyboard)
facing down.
2. Take the battery and insert the end without the locking tab into the top of the
battery well and push down with a hinging motion until the locking tab snaps.
To Remove the Main Battery Pack
Put the terminal in suspend mode (see page 2-11). Press the locking tab on the battery
pack away from the bottom panel, and pull the battery pack up with a hinging motion.
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Step 3. Charge the Main and Backup Batteries
The power supply for the Dolphin mobile computer consists of two types of battery power: the main battery pack installed on the
back panel and the backup battery that resides inside the terminal.
The main battery powers the terminal. The internal backup battery charges off the main battery and maintains the application
data stored in RAM and system clock for up to 30 minutes when the terminal’s main battery pack is completely discharged or
removed.
Before Initial Use
The terminals are shipped with both batteries discharged of all power. Charge the main battery pack
for a minimum of four hours before initial use.
Time to Charge
Four hours for the main battery pack, eight hours for the internal backup battery the first time.
Use only Dolphin 9500 Series peripherals, power cables, and power adapters. Use of peripherals, cables, or power
adapters not sold/manufactured by Hand Held Products will void the warranty and may damage the terminal.
Charging with Dolphin Peripherals
When the battery is installed in the terminal, you can insert the terminal into any one of the following peripherals to charge the
main battery pack:
•
•
•
•
•
Dolphin 9500 Series HomeBase (see page 12-1)
Dolphin 9500 Series Mobile Base (see page 13-1)
Dolphin 9500 Series ChargeBase (see page 14-1)
Dolphin 9500 Series Net Base
Dolphin 9500 Series Charging/Communication Cable
To fully charge the Li-ion battery before installing it in the terminal, use the
• Dolphin 9500 Series QuadCharger (see page 15-1)
• Auxiliary Battery Well of the Dolphin HomeBase (see page 12-6)
Step 4. Initialize the Mobile Computer
1. Power on the terminal by pressing the POWER or SCAN key. The decode LED lights and the scan LED blinks for
approximately three seconds. Do NOT press any keys while the terminal is booting up.
2. The terminal initializes and the splash screen displays for a few seconds. The Build numbers indicate the software version.
2-8
Build 8.XX
8.XX
Bootloader
Kernel
8.XX
Keyboard
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
3. The system performs a hard reset. When the display activates again, follow the instructions that appear.
Step 5. Align the Screen
You are prompted to align the screen by tapping the target five times. Use the stylus provided by Hand Held Products.
• Alignment should always be performed with a stylus designed for touch screen applications. The small point is required for
accurate calibration.
• Press the stylus firmly into the center of the cross-hair target once and release. Do not “double-tap” the target.
• You can re-align the screen at any time by going to Start > Settings > System tab > Screen.
Step 6. Let Autoinstall Run
For each program that loads, a status bar indicates that the program is loading. Autoinstall occurs after each hard reset. Do NOT
touch the keyboard or the screen while programs are loading. All configurations of the Dolphin 9500 Series install Demos and
Utilities. If the terminal is configured with a wireless radio, the appropriate radio drivers and utilities for each radio install.
After Autoinstall is complete, the terminal performs a soft reset automatically. When it finishes booting up after the soft reset, the
Today screen appears; see Today Screen on page 4-2.
Step 7. Set the Time and Date
You need to re-set the time and date after every hard reset of the terminal. It is a good idea to set the time and date now before
you begin using the device.
On the Today screen, tap the line that displays the time and date,
The Clock Settings screen appears.
The time zone defaults to GMT-5 Eastern US; tap the arrow to select another time zone. Set the correct time and date in the
remaining fields.
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Step 8. Verify Imaging and Decoding with Demos
Dolphin 9500 Series mobile computers come loaded with Demos you can use to verify imaging and decoding.
Verify Imaging
The Image Demo enables you to use the imager to capture an image on the Dolphin 9500 and Dolphin 9550.
1. Go to Start > Demos > Image Demo. The image demo opens.
2. Point the terminal at an object and press the SCAN key. A preview of the object appears on the terminal screen.
3. Release the SCAN key. The image is captured. By default, the image saves to the My Device folder as “imagedemo.jpg.” To
save to a different location, go to File > Save As and select a new location.
4. Press the ESC key to close the demo.
For more information about taking an image, see Using the Image Engine on page 4-4.
Verify Decoding
The Scan Demo enables you to decode a sample bar code.
1. Go to Start > Demos > Scan Demo.
2. Aim the terminal at a bar code and press the SCAN key. The scan LED lights red, and a green aimer beam projects out from
the scanner.
3. When a good scan is obtained, the decode LED lights solid green and the terminal beeps. The bar code readout appears on
the screen.
4. Press the ESC key to close the demo.
Sample Bar Codes
You can use the following bar codes to verify decoding:
Sample 128
Code 128
Sample PDF417
PDF417 Test Message
Note: The Dolphin 9551 supports only 1D symbologies; use Code 128 to verify scanning.
For more information, see Decoding on page 4-4.
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Resetting the Terminal
There are two ways to reset the terminal: a soft and a hard reset.
Soft Reset (Warm Boot)
A soft reset re-boots the device without losing RAM data. You would perform a soft reset when
• the terminal fails to respond.
• after installing some software applications.
• after making changes to certain system settings, such as network cards.
1. Press and hold the Control (CTRL) and the Shift (SFT) keys for approximately five seconds.
2. The decode and scan LEDs flash for approximately three seconds as the terminal resets.
3. When the reset is complete, the Today screen displays.
Hard Reset (Cold Boot)
A hard reset resets the operating system, restores the terminal back to factory defaults, and resets the terminal after a bootloader,
keyboard, and kernel upgrade.
A hard reset erases all of the data stored in RAM memory and all RAM installed applications.
1. Press and hold the Control (CTRL) and the Escape (ESC) keys for approximately five seconds.
2. The decode and scan LEDs light for approximately three seconds.
3. The terminal re-initializes; see Initialize the Mobile Computer on page 2-8.
Suspend Mode
To put the Dolphin terminal into suspend mode manually, press and hold the POWER key. The terminal goes into suspend mode
automatically when the terminal is inactive for a programmed period of time. For more information, see Power on page 5-10.
To wake the Dolphin terminal from suspend mode, press the Power or SCAN key.
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3
Dolphin 9500 Series Hardware Overview
System Features
Processor
Dolphin 9500 Series terminals are equipped with an Intel X-Scale 400MHz RISC microprocessor that runs on a 100 MHz RAM
BUS, making it one of the most powerful Windows Mobile platforms on the market.
Operating System
The Windows Mobile platform provides a compact, highly efficient, scalable operating system. The open architecture facilitates
the development of applications for energy-efficient data collection devices such as Dolphin 9500 Series terminals.
Memory
Main Board/IPSM – The standard memory configuration is 64 MB RAM and 32 MB non-volatile Flash.
Secure Digital Card (SD) – Dolphin 9500 Series terminals contain one Secure Digital (SD) memory interface for additional
application and data storage. You can order memory upgrades of 64 MB, 128 MB, and 256 MB. Each terminal contains an access
door that makes the SD memory user-accessible. However, when that access door is fastened securely and properly, the
terminal’s environmental rating is preserved.
For more information about each kind of memory, see Memory on page 5-8.
Wireless Radio Options
For more information, see Radio Options on page 4-16.
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Front Panel Features
This section describes features on the front panel on Dolphin 9500 Series terminals.
Decode LED
Scan LED
Magnesium top cover
Display
SCAN key
POWER
SCAN
SFT
Navigation keys
ESC
VOL
PG
VOL
PG
TAB
ENT
NUM
Keyboard
F2
F5
*S
F6
F3
F4
F7
F8
START
INS
BKSP
DEL
SP
CTRL
3-2
F1
END
SEND
ALT
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
LEDs
The two light emitting diodes (LEDs) located at the top of the LCD display flash and illuminate during resets and
scanning/imaging. Both can be programmed by various software applications.
Scan LED - Located in the upper right corner, this LED lights red when you press the SCAN key.
Decode LED - Located in the upper left corner, this LED lights green when a scanned bar code is successfully decoded.
Display
Dolphin 9500 Series terminals feature a 3.5” liquid crystal display (LCD) touch screen and is covered with an industrial,
protective lens. The video graphic array (VGA) resolution is 1/4 (240 X 320 pixel). The touch screen is activated with
the stylus (included with the terminal) or a finger. The LCD display is available in monochrome and color.
Color - The color LCD is 16 bits/pixel and uses active display or thin film transistor (TFT) technology. The backlight for
the display illuminates when the screen is touched, but not when the Backlight key is pressed.
Monochrome - The monochrome LCD is grayscale and 4 bits/pixel. The backlight illuminates when the touch screen
or the Backlight key is pressed. Monochrome units contain an additional contrast setting to enhance readability.
For more information about the Backlight, see Adjusting the Backlight on page 4-13.
SCAN Key
The SCAN key is centrally located for easy access with the right or left hand. When pressed, the SCAN key activates
the scanner/imager. The SCAN key also functions as an on or system wakeup control for the terminal.
Navigation Keys
The centrally-located navigation keys enable you to move and position the cursor through software programs. The up
and down arrows are programmed to perform specific functions when pressed in combination with the Blue and Red
modifier keys.
Keyboard
The Dolphin 9500 Series feature three keyboard options: 35-key numeric/alpha keyboard, 43-key numeric/alpha
keyboard, and 56-key full alpha/numeric keyboard. For a complete overview of each keyboard, see Using the
Keyboards on page 4-8.
Each keyboard is backlit for easy viewing in various lighting conditions and contains centrally located keys for both rightand left-hand operation. The silver background of both the keys and the overlay enhances the readability of each. The
overlay of all three keyboards are color-coded to indicate the functions performed or characters typed when the colorcoded key is pressed immediately after the Red or Blue Modifier key at the bottom of the keyboard.
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Back Panel Features
Because the back panel of the Dolphin 9500 and the Dolphin 9550 are different, each is featured in its own section.
Dolphin 9500
The following graphic describes features on the back panel of the Dolphin 9500 terminal.
Image Engine Window
Speaker
Stylus (in slot)
Hand Strap
Attachment
Fastener for the Stylus Tether
Microphone
Battery Well
(underneath the battery)
Battery
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Image Engine Window
Dolphin 9500 Series terminals have an optional image engine that reads and decodes linear, stacked linear (PDF417),
and 2D matrix bar code symbologies. With the latest CMOS-based technology, the engine works like a digital camera
and enables digital image capture, signature capture, and reading of OCR characters.
Digital images taken with Dolphin 9500 Series terminals have a maximum image size of 640 x 480 pixels and may have
up to a 256 grayscale image definition. Files formats supported for image storage include Bitmap (.bmp), JPEG (.jpg)
and Portable Network Graphics (.png).
For a view of the image engine window, see Image Engine Window on page 3-6.
Speaker
Dolphin 9500 Series terminals have an integrated speaker that sounds audio signals as you scan bar code labels and
enter data. The operating frequency range is 500Hz at 71 dB up to 80 dB. The speaker can also be used for playing
sounds (e.g., WAV or MP3 files) as well as handset (voice) operation with a GSM/GPRS equipped terminal. For more
information about handset use, see Audio Modes on page 9-12.
Hand Strap Attachment
The Dolphin 9500 has an adjustable, elastic hand strap to provide a comfortable, secure grip on the terminal. It is
attached to the terminal with a clip on the bottom panel; see Hand Strap Clip on page 3-9. If desired, the strap may be
adjusted or removed.
Microphone
Dolphin 9500 Series terminals feature an integrated microphone that provides audio input to the terminal.
Battery/Battery Well
The Battery Well is a recessed area on the back of the Dolphin that holds the Li-Ion battery pack. For more information,
see Batteries on page 3-10.
Stylus and Fastener
The stylus is used to operate the touch screen. The back panel features this storage slot to hold the stylus when not in
use. There is also a fastener on the back panel for stylus tethers.
Stylus tethers can be purchased separately to help you keep the stylus attached to the terminal when not in the slot to
prevent loss. A stylus tether is a coiled elastic cord with one end to attach to the stylus and another to attach fasten to
the back panel.
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Dolphin 9550
This section describes the back panel of the Dolphin 9550. It contains the same features as the Dolphin 9500 described in the
previous section with the additions of
•
•
•
a pistol-grip handle to hold and maneuver the terminal with greater ease,
a scanner/imager trigger on the handle that activates the scan, and
rubber bumpers that enable the terminal to rest safely and securely when not in use.
The following is a graphic of the 9550 back panel.
Rubber
Bumpers
Image
Engine
Window
Scan Trigger
Pistol-Grip Handle
Rubber Bumper
Wrist
Lanyard
Fastener
Image Engine Window
This is the front view of the window. For more information, see Image Engine Window on page 3-5.
Scan Trigger
The scan trigger provides comfortable scan activation for scan-intensive applications.
Pistol Grip Handle
The comfortable, ergonomic handle is integrated into the back panel to enhance the terminals durability in rugged, realworld settings; the handle cannot be removed from the terminal. Designed specifically for rapid, high-volume scanning,
the handle features rubber surface details to improve handle grip, comfort, and shock absorption.
Wrist Lanyard Fastener
A wrist lanyard is available for Dolphin 9550 terminals that you can attach to the handle in this location.
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Rubber Bumpers
The following graphic shows the Dolphin 9550 in a nose-down position, resting on its rubber bumpers.
Rubber Bumpers
Stylus - inside the handle
Stylus
The stylus is used to operate the touch screen display. The Dolphin 9550 stores the stylus inside the pistol-grip handle.
Dolphin 9501 and Dolphin 9551
See Dolphin 9501 and Dolphin 9551 on page 11-1.
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3-7
Side Panel Features
The following graphic shows the left, side panel:
IrDA
Port
Access Door to
the SD Memory
Audio Jack
(2.5mm)
IrDA Port
The Infrared Data Association or IrDA port communicates with IrDA-enabled devices such as PC’s, printers, modems,
or other Dolphin 9500 Series terminals. The maximum speed is 115kbps.
SD Memory
Dolphin 9500 Series terminals contain an access door to an industry-standard SD memory interface. The secure digital
access door seals the memory interface from moisture and particle intrusion and provides secure storage for read/write
data. However, the user can open the access door manually to gain access to the SD.
You can custom-configure the terminal with SD memory of 64MB, 128MB, or 256MB. The SD memory interface does
not support SDIO.
Audio Jack
Dolphin 9500 Series terminals contain a 2.5mm audio jack supports both speaker (stereo) and microphone (mono)
headsets. The microphone is available only on Dolphin 9500 terminals configured with GSM/GPRS radios. In both
cases, you must use a 2.5mm plug.
For more information about GSM/GPRS radios, see Wireless WAN Communications with GSM/GPRS on page 9-1.
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Bottom Panel Features
This following graphics describe the bottom panel of the Dolphin 9500 Series.
Hand Strap Clip
10 11
Mechanical Connector
Note: Signals referenced are for a DTE device.
12 13 14 15 16 17
Pin #
Description
10
11
12
13
14
15
16
17
+USB
PWR
N/C
N/C
N/C
N/C
GND
5V OUT
DTR
-USB
USB DET
RI
DSR
RXD
RTS
TXD
CTS
Mechanical Connector
The bottom panel of the Dolphin 9500 Series features a custom, industrial-grade connector with 17 pins. When seated in a
Dolphin 9500 Series peripheral, the terminal is powered, the main battery charged, and communication occurs via this connector.
All Dolphin 9500 Series peripherals are designed to work exclusively with this connector.
The 17-pin connector can communicate with Dolphin 9500 Series peripherals via RS-232 or USB. For RS-232, the maximum
communication speed is 115 Kbps with seven baud rate settings. For USB, the communication speed is up to 12 Mbps. If the
peripheral unit is connected to a PC, this connector also transmits data.
Powering Out
The mechanical connector also provides power out (to peripheral devices) 5V at 500mA. This means that, with the proper Hand
Held Products’ cable, the terminal can power another device. By default, power out is disabled. To enable power out, alter the
registry as follows:
[HKEY_LOCAL_MACHINE\Drivers\BuiltIn\Serial4]
Conn5Venable=1
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3-9
Batteries
Dolphin 9500 Series features intelligent battery technology. There are two types of battery power: the main battery pack installed
in the back panel and the backup battery located inside the terminal. They are designed to work together to prevent data loss
when the terminal is in use over long periods. Both batteries must be completely charged before using a Dolphin terminal for the
first time.
Main Battery Pack
Use only the Li-ion battery packs provided by Hand Held Products. The use of any battery pack not sold/manufactured
by Hand Held Products in Dolphin 9500 Series terminals will void your warranty and may result in damage to the Dolphin
terminal or battery.
The 7.4V, 14.8 watt hour Li-Ion battery pack is the primary power source for the Dolphin. The Li-Ion battery is designed to operate
in a temperature range of -10 to 50° C (14 to 122° F). For the location of the Li-Ion battery on the terminal, see Battery/Battery
Well on page 3-5.
Charging Options
When the Li-ion battery is installed in the terminal, use one of the following peripherals:
•
•
•
•
Dolphin 9500 Series HomeBase (see page 12-1)
Dolphin 9500 Series Mobile Base (see page 13-1)
Dolphin 9500 Series ChargeBase (see page 14-1) or the Dolphin 9500 Series Net Base
Dolphin Mobile Charger - connect the charger to the terminal and vehicle power port
Note: Make sure the mechanical connector on the terminal is properly connected to the peripheral and that the peripheral is
connected to the appropriate power supply.
When the Li-ion battery is not installed in the terminal:
• Place the battery pack in the Dolphin QuadCharger - see Charging Batteries in the QuadCharger on page 15-3.
• Place the battery pack in the Auxiliary Battery Well of the Dolphin HomeBase (see page 12-6)
Charging Time
The Li-ion battery pack requires four hours to charge completely.
Internal Backup Battery
Located inside the terminal, the backup battery is a 3.6 Volt nickel metal hydride (NiMH) battery.
Purpose
The internal backup battery prevents the terminal from being reset if you need to remove and replace the main battery pack. It
retains RAM data and allows the real-time clock to remain operational for up to 30 minutes when the main battery pack is
removed. If the terminal is left without the main battery pack for more than 30 minutes, the internal backup battery needs to be
recharged to function according to its specifications.
Note: Data and programs stored in Flash memory are not lost even if the internal backup battery fails. However, you must reset
the real-time clock; see Set the Time and Date on page 2-9.
Charging
The internal backup battery is powered by the main battery pack. Therefore, charging the internal backup battery requires that
the main battery pack be installed in the terminal and the terminal be connected to a charging device.
The internal backup battery must be fully charged before using the terminal for the first time. The initial charge cycle takes
approximately eight hours. After that, if the internal backup battery becomes fully discharged of power, it requires a minimum of
10 hours of charging time to function normally.
Guidelines for Use
Follow these guidelines to maximize the life of the Dolphin’s internal backup battery:
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
• Keep a charged Li-Ion battery pack in the Dolphin terminal. The internal battery prematurely discharges if there is not at least
a partially charged battery in the terminal.
• Keep the Dolphin terminal connected to power when the terminal is not in use.
Managing Battery Power
Data and files saved on Dolphin 9500 Series terminals may be stored in RAM; therefore, to help prevent data loss, maintain a
continuous power supply to the terminal. When the main battery pack becomes low, the Low Battery Charge icon appears in the
notification tray at the top of the screen. The Critical icon appears when the battery is critically low. There is also a Low Battery
icon that appears when the backup battery is low. For details about these icons, see Status Icons on page 4-22.
Letting the backup battery become fully discharged causes the terminal to lose all data in RAM. Therefore, you should keep a
charged battery pack in the Dolphin at all times. The internal battery discharges prematurely if there is not at least a partially
charged battery in the terminal. When you remove a battery pack, insert another charged battery pack in the Dolphin.
The battery status indicator displays in the notification tray when the battery is low or critically low. If there is no indicator, the
battery is adequately charged. If the main battery is low and the terminal is in suspend mode, pressing the SCAN or Power button
does not wake the Dolphin terminal; you must replace the discharged battery with a fully charged battery.
Default Critical and Low Battery Points
Dolphin 9500 Series terminals are programmed to display warnings when the battery reaches critical and low battery points.
There are two DWORD value registry entries [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Power] that
allow these warning points to be customized:
“CriticalBatt”=a (10%)
This sets the Critical Battery point to 10 percent (a hex = 10 decimal). The critical battery setting is the point at which the customer
is warned that the battery charge is very low. This warning is posted every 3 minutes until the situation is corrected.
“LowBatt”=19 (25%)
This sets the Low battery point to 25 percent (19 hex = 25 decimal). The low battery setting is the point at which the user is notified
that the battery is low. The user is notified only once for a low battery.
Setting Critical and Low Battery Points
Developers can reset these parameters in the registry from 0 (no warning) to 99 (would nearly always warn). Warnings do not
appear when the terminal is on external power.
You can also review and set these battery points in the RegEdit utility. Tap Start > Utils > RegEdit. Drill-down to
HKEY_LOCAL_MACHINE > System > CurrentControlSet > Control > Power. The Battery Points appear in a list in the lower
half of the window; tap on the Value Name to change the Value Data.
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Checking Battery Power
Tap Start > Settings > System tab > Power. The Battery tab opens displaying the charge status of both the installed Li-ion
battery pack and the NiMH backup battery inside the terminal.
Power system settings contains three tabs: Battery, Wireless, and Advanced. For more information, see Power on page 5-10.
Storing Batteries
To maintain optimal battery performance, follow these storage guidelines:
• Avoid storing batteries outside the specified range of -4 to 104° F (-20 to 40°C) or in extremely high humidity.
• For prolonged storage, do not keep batteries stored in a charger that is connected to a power source.
Guidelines for Battery Use and Disposal
The following are general guidelines for the safe use and disposal of batteries:
•
•
•
•
•
•
Use only the battery supplied, recommended, or approved by Hand Held Products.
Replace defective batteries immediately; using a defective battery could damage the Dolphin terminal.
Never throw a used battery in the trash. It contains heavy metals and should be recycled according to local guidelines.
Don’t short-circuit a battery or throw it into a fire. It can explode and cause severe personal injury.
Excessive discharge damages a battery. Recharge the battery when your terminal indicates low battery power.
Although your battery can be recharged many times, it will eventually be depleted. Replace it after the battery is unable to
hold an adequate charge.
• If you are not sure the battery or charger is working properly, please send it to Hand Held Products or an authorized Hand
Held Products service center for inspection.
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Dolphin 9500 Series Technical Specifications
System Architecture
Processor:
Intel X-Scale PXA255 400MHz
Development
Environment:
Dolphin SDK Add-on for Pocket PC 2003 - supports Embedded Visual C++ 4.0
Dolphin .NET SDK for Pocket PC 2002 and 2003 - supports Visual Studio.NET 2003 (VB.NET and
C#.NET)
Dolphin GSM/GPRS SDK Add-on for Pocket PC 2003 - supports Embedded Visual C++ 4.0 and
Visual Studio.NET 2003
Operating Platform:
Windows Mobile 2003 Software for Pocket PCs - Professional Edition
Third-Party Software:
Support for Connect Terminal Emulation software (TNVT, 3270, 5250) and Java Virtual Machine
(JVM) runtime
Memory:
64MB RAM x 32MB non-volatile Flash
Data Inputs
Imager/Scanner:
See Image Engine Options on page 2-5.
1D Symbologies:
See 1D Symbologies on page 2-6.
2D Symbologies:
See 2D Symbologies on page 2-6.
Composite Codes
See Composite Codes on page 2-6.
OCR Fonts:
See OCR Codes on page 2-6.
Three Keyboard
Options:
35-key numeric-shifted alpha, 43-key alpha-shifted numeric, and 56-key full alpha/numeric
See Using the Keyboards on page 4-8.
Data Outputs
Display:
See Display on page 3-3.
I/O Ports:
Custom, industrial-grade, mechanical connector supports
•
•
•
USB communications at 12Mbps
Serial RS-232 communication up to 115Kbps
Charging via peripheral cradles or AC adapter cables
Integrated IrDA port, speaker, and microphone
Mass Storage:
User-accessible Secure Digital (SD) memory interface
Wireless Radio Options
WLAN:
IEEE 802.11b DSSS Authentication Methodologies: LEAP, MD5, TLS, TTLS, PEAP, and WEP
WWAN: (9500 only)
GSM/GPRS Tri-band (900, 1800, 1900 MHz) radio with accessible SIM card interface
WPAN:
Bluetooth radio
Physical
Dimensions:
9500/9550– 9.6"L x 3.45"W x 1.66"D at display (24.53 x 8.76 x 4.23 cm), 2.7"W x 1.5"D at grip (6.9
x 3.8 cm)
9501/9551 – 9.7”L x 3.45”W x 2.27”D at display (24.66 x 8.77 x 5.76 cm), 2.7"W x 1.5"D at grip (6.9
x 3.8 cm)
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Dolphin 9500 Series Technical Specifications
Weight:
9500 Terminal – Batch: 19.7 oz. (558 gm), WLAN: 20.2 oz. (573 gm), WPAN: 20 oz. (567 gm),
WLAN/WPAN: 20.3 oz. (576 gm)
9501 Terminal – 22.65 oz. (642 gm), all versions
9550 Terminal – Batch: 23.4 oz. (663 gm), WLAN: 23.9 oz. (677.5 gm)
9551 Terminal – 25.8 oz. (732 gm), all versions
Operating
Temperature:
14 to 122°F (-10°C to 55°C)
The terminal can operate in temperatures lower than -20°C with potential degradation in
performance depending on the application
Storage
Temperature:
-22 to 176°F (-30°C to 80°C)
Humidity:
95% humidity, non-condensing
Electrical Static
Discharge:
15 KVA on all surfaces
Impact Resistance:
Withstands multiple 5ft. (1.5m) drops onto concrete
Environmental
Resistance:
Independently certified to meet IP64 standards for moisture and particle resistance
Power:
Lithium-Ion battery technology – 7.4V, 14.8 watt-hour main battery with hot-swappable design for
fast replacement in the field
Other:
Integrated stylus with optional tether and adjustable, removable hand strap
Peripherals
&Accessories
See Dolphin 9500 Series Peripherals on page 2-3.
See Dolphin 9500 Series Accessories on page 2-4.
Regulatory Approvals
See Required Safety Labels on page 1-2.
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4
Using Dolphin 9500 Series Mobile Computers
Entering Data
To enter data, you may:
•
•
•
•
Use the imager to capture images or scan bar code data into data fields
Use the 35-key, 43-key, or 56-key keyboards
Use the Soft Input Panel (SIP)
Use Microsoft® ActiveSync® to synchronize or copy information from your desktop computer. For more information, see Using
ActiveSync on page 6-2.
Touch Screen
Hand Held Products recommends using screen protectors to protect the touch screen; especially when used with applications
that require high-volume interfacing with the touch screen. Screen protectors help prevent damage to the touch screen display
and are easily installed. Screen protectors can be purchased at any major computer retail store or directly from Hand Held
Products.
For touch screen input, use the included stylus or your finger. The method you choose depends on which one is
appropriate for your application. While there is a great deal of variation in different applications, for buttons or icons that
are close together, you generally achieve greater accuracy with the stylus. Use of other objects, such as paper clips,
pencils, or ink pens can damage the input panel and will void the warranty.
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4-1
Today Screen
When the terminal powers one for the first time, you see the Today screen. You can also display it by tapping Start and then
Today. On the Today screen, you can see at a glance important information for the day.
Tap to adjust the volume
Tap to change the date and time
Tap to open to change owner information
Your email messages
Your active tasks
Navigation Bar
The navigation bar is located at the top of the screen. It displays the active program and current time, and allows you to switch
to programs and close screens.
Tap to open a program
Tap to see
additional
programs
Tap to open a program
you have recently used
Tap to see to customize
your terminal
Command Bar
Use the command bar at the bottom of the screen to perform tasks in programs. The command bar includes menu names,
buttons, and the Input Panel button. To create a new item in the current program, tap New. To see the name of a button, tap and
hold the stylus on the button. Drag the stylus off the button so that the command is not carried out.
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Pop-Up Menus
With pop-up menus, you can quickly choose an action for an item. For example, you can use the pop-up menu in the contact list
to quickly delete a contact, make a copy of a contact, or send an e-mail message to a contact. The actions in the pop-up menus
vary from program to program.
To access a pop-up menu, tap and hold the stylus on the item name of the action you want to perform the action. When the menu
appears, lift the stylus, and tap the action you want to perform. Or tap anywhere outside the menu to close the menu without
performing an action.
Selecting Programs
To see additional programs loaded on your terminal, tap Start > Programs. The Programs screen displays the programs that
are not listed on the Start menu. To open a program, tap once on the icon.
Note: Some programs have abbreviated labels underneath the icon. To see the full spelling of an abbreviated label, tap and hold
the stylus on the label. Drag the stylus off the label so that the command is not carried out.
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4-3
Using the Image Engine
The Dolphin terminal houses a compact image engine that instantly reads all popular 1D and 2D bar codes and supports omnidirectional aiming and decoding for greater flexibility in real-world settings. The image engine can also capture digital images,
such as signatures and pictures of damaged inventory.
The following table contains the available imaging/decoding options for each Dolphin 9500 Series terminal:
1D
2D
Image
Capture
Dolphin 9500
Dolphin 9550
Dolphin 9501
Dolphin 9551
Terminal
Omni-Directional
Aiming
Aiming
Green aiming beam or
High-Vis laser aimer
brackets
Long-range laser aimer
Image Engine Options
IT4100SF, IT4100SR,
IT4100HD, IT4300SF,
IT4300SR
SE1200HP, SE1200LR,
SE1200ALR
For more information about the Dolphin 9500 and Dolphin 9550, see Image Engine Options on page 2-5.
For more information about the Dolphin 9501 and Dolphin 9551, see Laser Engine Options on page 11-1.
Decoding
The terminal supports two types of image decoding for use in various bar code reading and imaging applications: full-area
imaging and Advanced Linear Decoding (ALD).
Full-Area Imaging
Full-area imaging provides omni-directional reading of linear and non-linear 1D and 2D bar codes, OCR, signature capture, and
picture taking. When reading all bar code types using full-area imaging, a positive read can be obtained from many positions;
see Dolphin 9500/Dolphin 9550 Scanning Position Options on page 4-5. To achieve the best read, the aiming beam should be
centered horizontally across the bar code.
ALD
ALD provides fast reading of linear and stacked linear bar codes. To achieve a positive read when reading linear 1D and PDF417
bar codes, the green aiming beam should be centered horizontally across the bar code. When ALD is enabled, the reader does
not read matrix or postal codes.
To Decode a Bar Code
1. Point the Dolphin terminal directly at the bar code. The imager faces straight out the top panel.
The aiming beam should be oriented in line with the bar code to achieve optimal decoding. A range of 4-10 inches (10-25 cm)
from the bar code is recommended.
2. Project the imager’s green aiming beam by pressing and holding the SCAN key.
On the Dolphin 9550 and the Dolphin 9551, you can also press the Scan Trigger, page 3-6
3. The scan LED lights red.
Decode LED
Scan LED
4. Center the aiming beam over the bar code; see Dolphin 9500/Dolphin 9550 Scanning Position Options on page 4-5.
5. When the bar code is successfully decoded, the decode LED lights green and the terminal beeps.
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6. The bar code information is entered into the application in use.
Dolphin 9500/Dolphin 9550 Scanning Position Options
The aiming beams are smaller when the terminal is held closer to the code and larger when it is farther from the code.
Symbologies with smaller bars or elements (mil size) should be read closer to the unit whereas symbologies with larger bars or
elements (mil size) should be read farther from the unit.
IT4100SF, IT4100SR, and IT4100HD with Green Aiming Beam
Linear Bar Code
2D Matrix Symbol
IT4300SF and IT4300SR with High-Vis Laser Aimer
If your Dolphin terminal is configured with the IT4300SFor IT4300SR imager, high-vis aimers frame the bar code for better
scanning performance.
Dolphin 9501/Dolphin 9551 Scanning Position Options
For more information, see Aiming Options on page 11-1.
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4-5
Capturing Images
The image-capture process is an intuitive, split-second operation for experienced users. By following the basic guidelines, new
users can easily develop their own technique and, with practice, quickly learn to adapt it to different application environments.
Note:
The Dolphin 9501 and Dolphin 9551 does not support image capture.
Image Preview
When the imaging process is initiated, Dolphin touch screens display a preview of the object. This is a live video image of what
the imager is currently viewing. The live video image has a slightly degraded appearance compared to the captured image. This
is normal.
Scan Key
The SCAN key captures images on both the Dolphin 9500 and Dolphin 9550 terminals. The SCAN key is the only way to capture
an image on the Dolphin 9500; however, on the Dolphin 9550, you can also use the Scan trigger on the pistol-grip handle.
Image Files
The terminal is capable of saving images in a number of industry-standard file formats such as *.bmp, *.jpg and *.png. The default
file format for images is a grayscale *.jpg.
The image quality and related file size are determined by the data compression method used by the software application used
to take images. The average size of the image file is approximately 4-8K. However, the size of the image depends on the content
of the image - the more complex the content, the larger the file size.
Note: For the highest quality, take grayscale images.
Taking an Image
The following steps are basic guidelines for taking images:
1. Point the Dolphin terminal directly at the object. The imager points straight out the top panel.
2. To preview the image:
• Press and hold the SCAN key on the Dolphin 9500 and Dolphin 9550.
• Press and hold the Scan Trigger on the Dolphin 9550.
3. The touch screen displays a preview of the object, and the decode and scan LEDs light red.
4. Adjust the terminal’s position until the object appears on the screen the way you want it to appear in the image.
5. Hold the terminal still and release the SCAN key or Scan Trigger. The scan and decode LEDs flash red, the touch screen
flashes, and the captured image appears on the screen.
6. Unless otherwise specified by the application in use, the image is saved to the My Device folder (Start > Programs > File
Explorer > My Device).
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IT4300SF and IT4300SR with High-Vis Laser Aimer Brackets
If your Dolphin terminal is configured with the IT4300SF or IT4300SR imager, high-vis aimers frame the previewed image on the
screen to help you take the best image.
Note: The aimer brackets do not show up in red; red is used here for illustrative purposes only.
Uploading Images
Image files can be uploaded to a host PC via Microsoft ActiveSync and a Dolphin communication peripheral or your wireless
radio connection.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
4-7
Using the Keyboards
The Dolphin 9500 Series feature three keyboard options: 35-key numeric/alpha keyboard, 43-key alpha/numeric keyboard, and
56-key full alpha/numeric keyboard. Each keyboard is backlit for easy viewing in various lighting conditions and contains centrally
located keys for both right- and left-hand operation. The silver background of both the keys and the overlay enhances the
readability of each.
The overlay of each keyboard is color-coded to indicate the functions performed or characters typed when the color-coded key
is pressed immediately after the Red or Blue Modifier key at the bottom of the keyboard. In addition to the alpha and numeric
keys, each keyboard contains function, navigation and modifier keys.
35-key numeric/alpha keyboard
4-8
43-key alpha/numeric keyboard
56-key full alpha/numeric keyboard
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Using the Function Keys
Name
Key
Function
Backlight
By default, the Backlight key turns the keyboard backlight on and off. See Adjusting the Backlight on
page 4-13.
Backspace
(BKSP)
This key appears on both the 35- and 56-key keyboards. The BKSP key moves the cursor back one
space each time the key is pressed. If you are typing text, it deletes the previous character each time it
is pressed.
On the 43-key keyboard, the backspace is a shifted function; press Red + SP to backspace. To delete a
single character, press Red + SP. To delete multiple characters, press Red + SP and hold the SP key.
Delete
(DEL)
This key appears on both the 35- and 56-keyboard. The Delete key deletes the next character forward
each time the key is pressed. On the 43-key keyboard, delete is a shifted function; press Red + the
Backlight key to delete.
Enter (ENT)
The Enter key confirms data entry.
Escape
(ESC)
The Escape key performs a cancel action.
Power Key
The Power key puts the terminal into and wakes the terminal from suspend mode.
SCAN Key
The SCAN key activates the scan and “wakes” the terminals from sleep mode. Its position allows
convenient one-handed image-taking and/or bar code decoding.
Space (SP)
The Space key moves the cursor one space.
Tab
The Tab key moves the cursor to the next tab stop or the next control (on a form).
Using the Navigation Keys
Located in the center of each keyboard for easy access with either hand, the navigation keys enable you to navigate the cursor
through an application screen. The up and down arrows can be used for page up and page down commands when pressed in
combination with the red modifier key. Other functionality varies according to the application in use.
Press
To …
Move the cursor up one row or line.
Move the cursor down one row or line.
Move the cursor one character to the right.
Move the cursor one character to the left.
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Using the Modifier Keys
All three Dolphin 9500 Series keyboard options feature the standard PC keyboard modifier keys, Shift (SFT), Alt, and Control
(CTRL) as well as Blue and Red modifier keys.
Name & Key
Function
Shift
The SFT key modifies only the next key pressed; it must be pressed before each key you wish to
modify. SFT toggles the keyboard between uppercase alphabet mode and lowercase alphabet
mode. Use SFT toggle Caps Lock on and off by double-tapping it or by pressing SFT + the Red
modifier key. When Caps Lock is toggled on, characters are uppercase; when toggled off, characters
are lowercase.
CTRL and ALT
Functions of the ALT and CTRL keys depend on the software application in use and the keys pressed
in combination with each.
Blue and Red
The blue and red keys are used in combination with other keys to type special characters and perform
system functions. Each key modifies only the next key pressed.
The overlay of each keyboard is color-coded to indicate the character typed or function performed
when specific keys are pressed immediately after the blue or red modifier key.
35-Key Numeric/Alpha Keyboard
The following graphic displays the 35-key numeric/alpha keyboard.
SCAN key
Power key
Shift key
Alpha Lock key
Escape key
Tab key
Enter key
Navigation keys
Alpha Lock Indicators
Space key
Delete key
Function keys
Backspace key
Backlight key
CTRL, Blue, Red, ALT Modifier keys
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Alpha Lock Key (ALPHA)
Because the 35-key keyboard defaults to numeric mode, the Alpha Lock key appears only on the 35-key keyboard. The Alpha
Lock key enables you to toggle between the numeric and alpha modes. Numeric mode is when you type numbers with the
number keys. Alpha mode is when you type letters with the number keys.
On the overlay, there are alpha lock indicators above specific number keys that specify the letter that will be typed when you
press that key in alpha mode. Please note that when typing in alpha mode, you must use the same multi-press method you would
use when typing letters on a phone keypad. Each key press will type the next letter in the sequence as displayed in the alpha
lock indicator.
43-Key Alpha/Numeric Keyboard
The following graphic displays the 43-key alpha/numeric keyboard.
SCAN key
Escape key
Power key
Shift key
Tab key
Number Lock key
Enter key
Navigation keys
Number Lock
Indicators
Backlight key (use with SFT to delete)
Space key (use with SFT to backspace)
CTRL, Blue, Red, ALT Modifier keys
Number Lock (NUM)
Because the 43-key keyboard defaults to alpha mode, the Number Lock key appears only on the 43-key keyboard. The Number
Lock key enables you to toggle between the alpha and numeric modes. Alpha mode is when you type letters with the letter keys.
Numeric mode is when you type numbers with the letter keys.
The numbers on the overlay above specific letter keys indicate what number will be typed when you press that key in Numeric
mode.
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56-Key Full Alpha/Numeric Keyboard
The following graphic displays the 56-key alpha/numeric keyboard.
SCAN key
Power key
Escape key
Backlight key
Tab key
Enter key
Shift key
Navigation keys
Insert key
Space key
Backspace key
Delete key
CTRL, Blue, Red, ALT Modifier keys
Note: To type a “Z” on this keyboard, press Red + Y.
Key Combinations
There are keyboard combinations for specific functions and special characters on each keyboard. For charts of the key
combinations associated with each keyboard layout, see Appendix A - Keyboard Combinations on page A-1.
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Adjusting the Backlight
Both the keyboard and the display are backlit to enable better viewing in low-light conditions. All keyboards contains a Backlight
key that toggles the backlight on and off; see Backlight on page 4-9.
Keyboard
By default, the Backlight key turns the keyboard backlight on and off for both color display and
monochrome terminals.
Display
Backlight functionality differs for color and monochrome displays.
Color Display
The backlight for the color display is user-defined. There are two tabs - one for Battery and the other for External power. The
options on each tab are the same.
Go to Start > Settings > System tab > Backlight. Backlight settings open displaying the Battery tab.
From the Turn off backlight… drop-down list, select how many minutes you want to elapse
before the backlight automatically turns off.
Select the Turn on backlight… option if you want the display backlight to turn on when the
a button is pressed or the touch screen is tapped.
From the Dim backlight if… drop-down list, select how many minutes you want to elapse
before the backlight dims.
Move the Backlight Intensity slider to set the intensity of the backlight.
Tap OK to save settings. The display backlight functions according to the settings saved
here.
Monochrome Display
Backlight
The backlight for monochrome displays turns on and off when you press the Backlight key, but not
when you tap the screen.
Contrast
In addition to the backlight, monochrome displays feature contrast adjustment. You can adjust the
contrast using the keyboard or system settings.
Using the Keyboard
Press and hold the
•
•
Red Modifier key + ESC to decrease the contrast
Red Modifier key + TAB to increase the contrast
All three keyboards have red indicators over each key to indicate
which key to press in combination with the red modifier key to adjust
the contrast.
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Using the System Settings
Tap Start > Settings > System tab > Contrast. The current settings are displayed.
Use the slider to adjust the contrast to the desired setting.
Tap OK to save adjustments.
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Communication Media Options
Mechanical Connector
The 17-pin, industrial-grade, mechanical connector on the bottom panel is designed to work only with communication and
charging peripherals sold/manufactured by Hand Held Products. Via these peripherals, the connector supports USB and RS-232
communications, enabling the user to connect the Dolphin terminal to external devices such as scanners and printers.
For more information about the connector, see Mechanical Connector on page 3-9.
IrDA Port
The IrDA port enables the Dolphin terminals to transmit data via pulses of light to and from other IrDA-compliant devices, such
as printers and PCs or to other Dolphin terminals.
For more information, see Using Infrared on page 6-6.
802.11b Radio
Dolphin 9500 Series terminals may be equipped with a WiFi®-compliant, interoperable 2.4 GHz 802.11b direct sequence spread
spectrum wireless local area network (WLAN) radio.
For more information, see Wireless LAN Communications with 802.11b on page 7-1.
Bluetooth Radio
Dolphin 9500 Series terminals may be equipped with a Bluetooth wireless personal area network (WPAN) radio.
For more information, see Wireless PAN Communications with Bluetooth on page 8-1.
GSM/GPRS Radio
Dolphin 9500 Series terminals may be equipped with a GSM/GPRS wireless wide area network (WWAN) radio.
For more information, see Wireless WAN Communications with GSM/GPRS on page 9-1.
Software Communication Programs
Microsoft ActiveSync v3.7 or Higher
Microsoft ActiveSync is a tool that enables Windows Mobile devices, such as the Dolphin 9500 Series, to exchange and
synchronize application data with a desktop computer.
For more information, see Using ActiveSync on page 6-2.
RAS
Short for Remote Access Services, RAS is a feature built into Windows NT that enables users to log into an NT-based LAN using
a modem, X.25 connection or WAN link. RAS is fully supported and allows the use of PPP or SLIP connections for network
connectivity.
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Radio Options
Dolphin 9500 Series terminals can be configured with one or a combination of the following radios:
•
•
•
802.11b
Bluetooth
GSM/GPRS (Dolphin 9500 only)
Please note that the Dolphin 9550 supports all radio options and configurations EXCEPT FOR GSM/GPRS.
Available Radio Combinations
Dolphin 9500 Series terminals can be configured with more than one radio.
Co-located Radios
Some combinations are co-located, which means that you can use only one radio at a time. In this case, you can have both radios
installed but need to power one up and the other down before operation.
•
802.11b and GSM/GPRS
Co-operational Radios
Some combinations are co-operational, which means that you can power up and operate both radios simultaneously.
•
•
Bluetooth and 802.11b
Bluetooth and GSM/GPRS
Radio Driver Installation
Radio drivers install during the autoinstall whenever the mobile computer is initialized; when first turned on or after a hard reset.
Only the appropriate drivers for your terminal’s radio configuration install. For example, if your terminal is configured only with an
802.11b radio, only the driver for that radio installs. For more information, see Let Autoinstall Run on page 2-9.
When a single radio installs, its radio driver is powered up automatically after initialization is complete. In general, when more
than one radio installs, the terminal powers up the 802.11b radio. However, if a GSM radio is installed, the terminal powers up
the GSM radio.
The Radio Manager
The Radio Manager is a control panel applet through which the radio power driver controls the radio state. It enables you to
choose which radios on the terminal are powered up. When powered up, the radio is transmitting, when powered down, the radio
is not transmitting.
Single Radio Configuration
If your terminal contains a single radio module and its associated driver is installed, operates by itself without any special
configuration made to the device.
Multiple Radio Configuration
Configuration of simultaneous radio operation is done during the manufacturing process according to FCC regulations. If multiple
radio modules are installed in your terminal, simultaneous operation must be configured on the device before the radio power
driver allows it. In other words, verify which radio or radios are powered up or down.
Multiple Radio Operation
GSM and 802.11b are mutually exclusive. While they may both be present, they cannot be allowed to operate simultaneously. If
you have modules and drivers for both radios installed on your terminal, you must ensure that one radio is powered down before
using the other.
The Bluetooth radio is allowed to operate by itself or simultaneously with either of the GSM or 802.11b radios.
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Powering Up a Radio
Requirements
To successfully power up a radio, both the hardware module and the software driver must be installed on the terminal. If the
module is present, the radio appears in the Radio Manager. However if the driver is not installed, you cannot successfully power
up the radio. Attempting to do so produces an error in the Status field that tells you that the driver is not installed.
To Power Up a Radio or Radio Combination
1. Open the Radio Manager by going to Start > Settings > Connections tab > Radio Manager. The Radio Manager appears
identifying which radio modules are installed.
2. The highlighted entry is the radio mode that is currently enabled; its Status should be Ready.
3. Select the radio in the Radio Modes list and tap Apply.
The radio drivers are powered down and powered up in the proper sequence. For example, if the radio powered up is Bluetooth
Only and you try to switch to 802.11b Only, after Apply is tapped, the Radio Manager powers down the Bluetooth radio first, then
powers up the 802.11b radio.
If an error occurs during this process, the radio mode change is abandoned. The resulting radio state is the status of the radios
at the time the error occurred.
Radio Modes
The Radio Modes section displays the radio hardware modules currently installed on the terminal. For
example, if a working Bluetooth module is installed, the box contains the line Bluetooth Only whether
or not that radio is currently powered up.
Status field
The Status field provides feedback on the state of the radio. When it reads “Ready,” the radio selected
in the Radio Modes box is powered up. The Status field displays error messages when a radio cannot
be enabled.
To Power Down Radios
Radio drivers are automatically powered down if the radio or radio combination that is currently powered up requires it. To power
down all radios, select None and tap Apply.
For more information about 802.11b radios, see Wireless LAN Communications with 802.11b on page 7-1.
For more information about Bluetooth radios, see Wireless PAN Communications with Bluetooth on page 8-1.
For more information about GSM/GPRS radios, see Wireless WAN Communications with GSM/GPRS on page 9-1.
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Using the Soft Input Panel (SIP)
Use the SIP to enter information in any program on the Dolphin terminal. You can either type on the soft keyboard or write on the
touch screen using Letter Recognizer or Block Recognizer. In either case, the characters appear as typed text on the screen.
To show or hide the SIP, tap the Input Panel button. Tap the arrow next to the Input Panel button to see your choices.
When you use the SIP, your terminal anticipates the word you are typing or writing and displays it above the input panel. When
you tap the displayed word, it is inserted into your text at the insertion point. The more you use your Dolphin terminal, the more
words it learns to anticipate.
To change word suggestion options, such as the number of words suggested at one time, tap Start > Settings > Personal tab
> Input > Word Completion tab.
Using the SIP Keyboard
1. Tap the arrow next to the Input Panel button and select Keyboard.
2. On the soft keyboard that is displayed, tap the keys with your stylus.
Tap here if this
is theright word.
Using the Letter Recognizer
With Letter Recognizer you can write letters using the stylus just as you would on paper.
1. Tap the arrow next to the Input Panel button and then Letter Recognizer.
2. Write a letter in the box.
When you write a letter, it is converted to typed text that appears on the screen. For specific instructions on using Letter
Recognizer, with Letter Recognizer open, tap the question mark next to the writing area
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Using the Block Recognizer
With Block Recognizer you can input character strokes using the stylus.
1. Tap the arrow next to the Input Panel button and then Block Recognizer.
2. Write a letter in the box.
When you write a letter, it is converted to typed text that appears on the screen. For specific instructions on using Block
Recognizer, with Block Recognizer open, tap the question mark next to the writing area.
Selecting Text
To edit or format typed text, select it by dragging the stylus across the text. Then, use the commands on the pop-up menu to cut,
copy, and paste the selected text.
Input Panel Options
You can set input options by going to Start > Settings > Personal tab > Input.The following graphics are the tab windows where
you can customize the input panel to your preferences:
Input Method tab
Word Completion tab
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Options tab
4 - 19
Writing on the Screen
In any program that accepts writing, such as the Notes program, and in the Notes tab in Calendar, Contacts, and Tasks, you can
use your stylus to write directly on the screen as you would on paper. To write on the screen, tap the Pen button to switch to
writing mode. This action displays lines on the screen to help you write.
Note: Some programs that accept writing may not have the Pen button. See the documentation for that program to find out how
to switch to writing mode.
To Select Writing
If you want to edit or format writing, you must select it first.
1. Tap and hold the stylus next to the text you want to select until the insertion point appears.
2. Without lifting, drag the stylus across the text you want to select.
If you accidentally write on the screen, tap Tools, then Undo and try again. You can also select text by tapping the Pen button
to deselect it and then dragging the stylus across the screen.
You can cut, copy, and paste written text in the same way you work with typed text: tap and hold the selected words and then
tap an editing command on the pop-up menu, or tap the command on the Edit menu.
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Drawing on the Screen
Drawing on the screen is similar to writing on the screen. The difference between writing and drawing on the screen is how you
select items and how they can be edited. To create a drawing, cross three ruled lines on your first stroke. A drawing box appears.
Subsequent strokes in or touching the drawing box become part of the drawing. Drawings that do not cross three ruled lines will
be treated as writing.
For example, selected drawings can be resized, while writing cannot.
The drawing box indicates
the boundaries of the drawing.
Pen button.
Note: You may want to change the zoom level so that you can more easily work on or view your drawing. Tap Tools and then
a zoom level.
Selecting a Drawing
To edit or format a drawing, tap and hold the stylus on the drawing until the selection handle appears. To select multiple drawings,
deselect the Pen button and then drag to select the drawings you want.
You can cut, copy, and paste selected drawings by tapping and holding the selected drawing and then tapping an editing
command on the pop-up menu, or by tapping the command on the Edit menu. To resize a drawing, make sure the Pen button
is not selected, and drag a selection handle.
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Status Icons
Status Icon
Meaning
Turns all sounds on and off
Backup battery is low
Main batteries are charging
Main batteries are low
Main batteries are very low
Main batteries are full
Synchronization is beginning or ending
Notification that one or more e-mail
messages were received
Note: The Notification icon
displays if more notification icons need to be displayed than there is room to display them. Tap
the icon to view all notification icons.
Notifications
Notifications remind you when you have something to do. For example, if you’ve set up an appointment in Calendar, a task with
a due date in Tasks, or an alarm in Clock, you’ll be notified in any of the following ways:
• A message box appears on the screen.
• A sound, which you can specify, is played.
To choose reminder types and sounds, tap Start > Settings > Personal tab > Sounds & Notifications (see Personal Tab on
page 5-2). The options you choose here apply throughout the terminal.
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Finding and Organizing Information
The Find feature on your Dolphin mobile computer helps you quickly locate information. On the Start menu, tap Find. Enter the
text you want to find, select a data type, and then tap Go to start the search.
To quickly find information that is taking up storage space, select Larger than 64 KB in Type.
You can also use the File Explorer to find files and organize these files into folders. On the Start menu, tap Programs, and then
File Explorer.
You can move files in File Explorer by tapping and holding the item you want to move, and then tapping Cut or Copy and Paste
on the pop-up menu.
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5
Settings
Overview
Customized settings are available on the Start menu - go to Start > Settings and settings screen opens. Settings consists of
three tabs: Personal, System, and Connections.
Personal Tab
System Tab
Connections Tab
Tab
This tab enables you to …
Personal
Customize buttons, set SIP options, and adjust headset settings; see Personal Tab on page 5-2.
System
Adjust system settings; see System Tab on page 5-6.
Connections
Establish network connections settings; see Connections Tab on page 5-15.
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Personal Tab
To access the Personal tab, go to Start > Settings. The screen opens displaying the Personal tab.
Button Name
Tapping this icon enables you to …
Buttons
Customize buttons to perform functions.
To use this setting, the HotKeys Utility must be initialized. Tap Start > Utils > HotKeys (the icon is
the same). The HotKeys utility initializes. Return to the Personal tab and tap Buttons.
Headset
Adjust audio settings for headset use; see Headset Control on page 5-5.
Input
Customize the SIP. For details, see Input Panel Options on page 4-19.
Menus
Customize what appears on the Start and New menus; see Modifying the Start Menu on page 5-3.
Owner Information
Enter your contact information.
Password
Password protect the terminal to limit access to your device.
Sounds & Notifications
Set the sound volume, enable and disable sounds for specific actions, and set sound parameters for
system notifications.
Today
Customize the look and information that is displayed on the Today screen.
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Personal settings are stored in RAM memory. They are replaced by system defaults after each hard reset. For more
information about resets, see Soft Reset (Warm Boot) on page 2-11.
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Modifying the Start Menu
You can add existing programs you use often, such as File Explorer, to the Start menu for faster access. You are not installing
or moving the program, you are simply creating a shortcut to it from the Start menu.
Using System Settings
1. Tap Start > Settings > Personal tab > Menus > Start Menu tab.
2. Select the program you want to add and tap OK to save.
3. Tap the Start menu.
4. Verify that the shortcut to the program appears on the Start menu.
Note: You can also remove shortcuts from the Start menu by de-selecting them here and tapping OK.
Using File Explorer
You can use File Explorer to place a shortcut to a program on the Start menu.
Note: We recommend that you Copy and Paste Shortcut so that you do not alter your program configurations by accident. If you
Cut and Paste the program, you will be removing the program from its proper location. Using Copy and Paste Shortcut
ensures that the program files remain where they need to be to function properly.
1. Tap Start > Programs > File Explorer. File Explorer opens to My Documents by default; to see a list of all folders, tap the
folder name and then My Device.
2. Navigate to the program.
3. Tap and hold on the program, then tap Copy on the pop-up menu.
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4. Navigate to the Windows folder and open the Start Menu (My Device > Windows > Start Menu), tap and hold a blank area
of the window, and tap Paste Shortcut on the pop-up menu.
5. Tap the Start menu.
6. Verify that the shortcut to the program now appears on the Start menu.
Using ActiveSync on the Desktop Computer
You can use the Explore feature of ActiveSync on your desktop computer to navigate through the files on your Dolphin terminal.
The process is essentially the same, except that you are using Windows Explorer utility to create and paste shortcut.
1. Go to ActiveSync > Explore.
2. Navigate to the program.
3. Right-click on the program and select Create Shortcut.
4. Select the shortcut, right-click, and select Cut.
5. Navigate to the Start Menu folder (Windows > Start Menu).
6. Right-click on an empty area and select Paste.
7. On the terminal, tap the Start menu.
8. Verify that program appears on the Start menu.
See ActiveSync Help for more information about using ActiveSync.
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Headset Control
The Headset Control setting enables you to adjust audio settings while using a headset.
Headset Type
Stereo headphone
Select this option if you are using a headset for audio output only. If so, you need to use the
microphone on the terminal (Microphone, page 3-2) for audio input; i.e., listen via the headset and
speak into the microphone. These types of headsets usually contain two earpieces for stereo sound.
Tap OK to save your selection.
Telephone (mono with mic)
Select this option if you are using a headset that also contains a microphone. When this option is
selected, you speak into the microphone on the headset and not the microphone on the terminal.
These types of headsets usually have one earpiece for mono audio.
Tap OK to save your selection.
Mic Volume
These options enable you to adjust the audio level of the microphone. Normal is the default setting.
If this is too loud for the listener, you can change the setting to Low.
These settings apply to the selected Headset Type. When you select Stereo headphone, the volume
on the terminal’s microphone (Microphone, page 3-2) adjusts. When you select Telephone (mono
with mic), the volume on the headset’s microphone adjusts.
This Mic Volume setting does not work if you are using a GSM radio for two-way voice
communication. For more information about microphone volume with GSM, see Settings Menu on
page 9-11.
Tap OK to save your selection.
Headset Volume
The slider enables you to adjust the speaker volume (audio output) of the headset. Move the slider
from Mute to High depending on your preference. The volume adjusts automatically as you move the
slider. These headset volume settings apply to both Headset Types.
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System Tab
The System tab enables you to verify and sometimes alter system parameters. To access the System tab, go to Start > Settings
> System tab. Tap the appropriate icon to open that system setting.
About
The About system setting displays specific information about what is loaded on the terminal. It contains three tabs: Version,
Device ID, and Copyrights.
Version tab
Displays the information about the software, operating system, and processor of the terminal.
Device ID tab
Displays the information the terminal uses to identify itself to other devices. It can be important to
know this information if the Dolphin terminal is going to be part of a networked system of devices.
Copyrights tab
Device name:
Displays the system’s default name. This is the name used by ActiveSync.
Description:
Displays the description of the device ID.
Displays important copyright information.
Backlight
The Backlight system setting enables you to customize backlight functionality for the display. For more information, see Adjusting
the Backlight on page 4-13.
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ClearType Tuner
Dolphin 9500 Series terminals displays support ClearType font rendering. ClearType is a Microsoft technology that increases the
readability of text on LCD displays.
After you enable ClearType font rendering in the Screen setting (Screen, page 5-14), you can adjust the render level. Use the
slider to adjust the appearance of the sample type on the screen and tap OK.
For more information about ClearType font rendering, visit: www.microsoft.com/typography/cleartype/
what.htm?fname=%20&fsize=
Clock
This setting sets the system clock. Appointments, scheduled events, and any function on a schedule runs off this setting. You
need to set the time zone and time after each hard reset; see Set the Time and Date on page 2-9.
CPU Speed
This system setting enables you to see and change the current speed of the Central Processing Unit (CPU).
The default is High Speed at 400MHz. Low Speed is 200MHz. To change the default, select Low Speed and tap OK. A message
appear confirming the changed and now current CPU speed.
Tap OK to save the change.
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Memory
The Memory system setting enables you to review and manage both RAM (volatile) and IPSM/Storage Card (non-volatile)
memory. Dolphin 9500 Series terminals contain 64MB of on-board, volatile RAM memory.
Open the Memory setting whenever you receive system messages about memory.
There are three tabs: Main, Storage Card, and Running Programs.
Main tab
This tab displays the available, in use, and remaining RAM memory used for running and storing
programs as well as storing program data.
Field
Description
Total main memory
Total RAM memory.
Storage
RAM memory being used for storing programs and program data.
Program
RAM memory being used to run programs.
Fields Under Storage and Program
Allocated
Displays the current amount of RAM memory allocated for Storage vs. Program use.
In use
Displays the current amount of RAM memory being used by Storage vs. Program memory functions.
Free
Displays the current amount of RAM memory available for Storage and Programs use.
To Increase/Decrease RAM Memory
To increase Program or Storage memory, tap, hold, and drag the slider towards the kind of memory you want to increase. The
three fields adjust automatically; Program memory decrease when you increase Storage memory and vice versa.
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Storage Card tab
IPSM
This tab displays the current capacity and usage statistics of the selected memory type - IPSM or
Storage Card. Select the memory type from the drop-down list; IPSM is selected by default.
Total storage card
memory
The total memory of the memory type selected in the drop-down list.
In use
The amount of memory being used by the selected memory type.
Free
The free memory available of the selected memory type.
Short for Intel Persistent Storage Manager, this is the 14MB of on-board Flash memory that is nonvolatile. Because this memory is non-volatile, data or programs stored in IPSM are not affected when
power is removed. Autoinstall programs, for example, are stored in IPSM so that they are always
installed at cold-boot startup.
When IPSM is selected in the drop-down list, the Storage Card tab displays the IPSM memory
capacity and usage statistics.
Storage Card
You can install additional memory in Dolphin terminals - see SD Memory on page 3-8. If a storage
card is installed in the terminal, Storage Card appears in the drop-down list.
Select Storage Card and the Storage Card tab displays the current capacity and usage statistics of
the installed storage card.
Running Programs tab
Displays the software programs currently using Storage memory.
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Check this tab when you are receiving out of memory errors or when the mobile computer is running slowly. You can
• Select a program in the list and tap Stop to stop it from running (and therefore from using memory), or
• Tap Stop All to automatically stop all running programs.
Anytime you stop a running program, it frees up RAM memory. Be advised that, when you stop a program here, any
unsaved data in that program is lost. To free up memory without risking data loss, return to the running program, save
your data, and close the application.
Links at the Bottom of the Memory Tabs
At the bottom of all three Memory tabs are two links:
Remove programs
Opens the Remove Programs system setting. For details, see Remove Programs on page 5-13.
Find
Enables you to search for large files using storage memory. It opens the Find screen with Larger than
64KB already selected in the Type field.
Power
Power system settings contains three tabs: Battery, Wireless, and Advanced.
Tab
This tab enables you to …
Battery Tab
Check the remaining charge of both the main and backup batteries. For more information about the
terminal’s batteries, see Batteries on page 3-10.
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Tab
This tab enables you to …
Wireless Tab
Determine the power settings for your wireless connection.
Select Wireless signals off… when you don’t want to use
system power to power up the radio(s).
Select Wireless signals on when you want the radio to use
system power to transmit. This is the default setting. The list
contains the radio firmware installed in the terminal. The
selected items are the items using system power.
Advanced Tab
Determine power time-outs.
For On battery power, select from the drop-down list, the
number of minutes of inactivity you want to pass before the
terminal powers off when running on battery power.
For On external power, select from the drop-down list, the
number of minutes of inactivity you want to pass before the
terminal powers off when running on external power.
Options below the
tabs
Adjust backlight… opens the Backlight settings so that you can make adjustments to conserve
power usage; see Backlight on page 5-6.
Change beam… opens beam settings so that you can make adjustments to conserve power usage;
see Using Infrared on page 6-6. (You would turn off receiving capabilities to conserve power.)
You can also set automatic turn-off times for the terminal to conserve power. When the device is “turned off,” that means that it
goes into suspend mode. For more information on suspend mode, see Suspend Mode on page 2-11.
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Regional Settings
Regional Settings enables you to customize the appearance and formatting to your geographic region. Specifically, you can
customize numbers (number of decimal places allowed, for example), currency (using the $ or € symbol, for example), time, and
date. These specifications apply to all screens, including the Today screen.
The Region tab displays an overview of the region selected in the drop-down list at the top.
The terminal is loaded with a number of pre-programmed regional settings. Select one from the list.
The results appear on the screen.
To see specific settings or change a specific setting, tap on one of the tabs, make the change and tap OK to save it.
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Remove Programs
The Remove Programs settings enables you to remove programs installed on the terminal. Use this setting to troubleshoot when
you receive messages that the device is out of memory. The programs removed are removed from RAM memory. Any program
(usually *.cab or *.dll files) stored in the Autoinstall folder (My Device > IPSM > Autoinstall) will re-install after the next hard reset.
For information about the Autoinstall process, see Let Autoinstall Run on page 2-9.
For information about the hard reset process, see Hard Reset (Cold Boot) on page 2-11.
To Remove Programs
1. Tap Remove Programs. In the list, select the program you want to remove.
2. Tap Remove. The following message appears:
3. Tap Yes. Wait while the program is removed.
4. Verify that the program no longer appears in the list.
Memory
For more detailed memory information, tap memory of “Adjust memory allocation.” The Memory system setting opens. For
information about memory settings, see Memory on page 5-8.
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Screen
The Screen setting enables you to re-align the screen at any time. You would need to re-align the screen if tapping buttons or
icons with the stylus no longer seems to work appropriately.
Align Screen
Tap this button to re-align the screen; see Align the Screen on page 2-9.
ClearType
Select Enable ClearType to enable ClearType font rendering. You will need to perform a soft reset
for the change to take effect. After ClearType font rendering is enabled, you can adjust the render
level in the ClearType Tuner setting. For more information, see ClearType Tuner on page 5-7.
Input Options
Tapping input opens the input panel settings; see Input Panel Options on page 4-19.
uPhone Settings
If you have a GSM/GPRS radio installed on your terminal the uPhone Settings icon appears on the System tab. For details, see
uPhone Configuration on page 9-18.
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Connections Tab
The Connections tab enables you to manage your network connections.
Beam
Enables you to verify and adjust the infrared settings of the IrDA port.
For details, see Using Infrared on page 6-6.
Connections
Enables you to configure network connections; this is the connections manager.
For details, see Connections Tab on page 5-15.
Radio Manager
Enables you to power up and power down the radios installed on the terminal.
For details, see The Radio Manager on page 4-16.
802.11b Settings
This icon appears only if an 802.11b radio is installed on the terminal. Tapping the icon enables you
to configure your 802.11b radio.
For details, see Wireless LAN Communications with 802.11b on page 7-1.
IrDA
This icon appears only if a Bluetooth radio is installed on the terminal. Tapping the icon enables you
to disable or enable the IrDA port.
For details, see Verify That the IrDA Port is Enabled on page 6-6.
uPhone GPRS
This icon appears only if a GSM/GPRS radio is installed on the terminal. Tapping the icon opens
GPRS settings.
For details, see GPRS Connection on page 9-23.
Server-Assigned IP Addresses
Please note that all server-assigned IP addresses use Dynamic Host Configuration Protocol (DHCP).
Zero-Config Wi-Fi
Please note that the zero-config Wi-Fi feature of Windows Mobile is disabled on Dolphin 9500 series mobile computers.
Creating a Wireless Network Connection
On Dolphin 9500 Series terminals, wireless networks need to be configured according to the radio installed in the terminal.
For more information about 802.11b radios, see Wireless LAN Communications with 802.11b on page 7-1.
For more information about Bluetooth radios, see Wireless PAN Communications with Bluetooth on page 8-1.
For more information about GSM/GPRS radios, see Wireless WAN Communications with GSM/GPRS on page 9-1.
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Accessing the Connections Manager
To open the connections manager, tap the Connections icon. The connection manager opens displaying the Tasks tab.
The connections manager consists of two tabs: Tasks and Advanced
Task tab
The Task tab enables you to configure and manage your My Work Network settings. Click on the link
to setup or manage existing network accounts.
Advanced tab
The Advanced tab enables you to configure and manage network parameters and network cards.
Creating an External Modem Connection to an ISP
1. Obtain the following information from your ISP:
•
•
•
•
ISP dial-up access telephone number,
user name,
password, and
TCP/IP settings.
2. Use a NULL modem cable to connect to an external modem.
3. Tap Start > Settings > Connections tab > Connections > Task tab.
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4. Tap Add a new modem connection. The Make New Connection screen appears.
5. Enter a name for the connection, such as "My Connection."
6. In the Select a modem list, select the external modem by selecting Hayes Compatible on COM1.
7. Tap Next. The My Connection screen appears.
8. Enter the number that should be dialed when connecting to your ISP. Include any special digits such as "*" or "#" (see
Establishing Dialing Rules on page 5-23). Tap Next.
9. Now enter any authentication information your ISP requests.
10.You should not need to change any settings in Advanced because most ISPs now use a dynamically-assigned addresses.
See Advanced Settings on page 5-18.
11.Tap Finish to complete this wizard.
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Advanced Settings
General Tab
Use the General tab to change the connection speed of your connection. Wait for dial tone before
dialing, then wait for credit card, add dial-string modem commands, or cancel call after a set number
of seconds.
Port Settings Tab
The Port Settings tab has options that should be left alone unless indicated otherwise by your ISP.
TCP/IP Tab
If your ISP does not use a dynamically-assigned address, enter that information into the TCP/IP tab.
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Servers Tab
Finally, if your ISP requires special DNS or WINS information, enter it into the Servers tab.
Connecting to Your ISP
1. Tap Start > Settings > Connections tab > Connections to open the connections manager.
2. Tap Manage existing connections.
3. Tap and hold on the applicable dial-up settings and select Connect.
(You can delete the connection by selecting Delete.)
4. Your modem will dial-out and attempt to create the connection.
Creating an External Modem Connection to Your Work
Follow the instructions for Connecting to Your ISP, but select Add a new modem connection under My Work Network.
Establishing Exceptions for Work URLs
Some companies use periods in their intranet URLs (for example, intranet.companyname.com). If you attempt to connect to one
of these URLs, Pocket Internet Explorer will search for the website on the Internet rather than the company's intranet.
To connect to such intranet URLs, they need to be entered as Work URL exceptions in the connections manager.
1. Go to Start > Settings > Connections tab > Connections > Advanced tab (see page 5-16).
2. Tap Select Networks.
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3. Tap Exceptions. The Work URL Exceptions screen opens.
4. Tap Add new URL to add a new exception.
5. Enter the Work URL and tap OK.
Setting up a Proxy Server Connection for Work Connections
If you are connected to your ISP or private network during synchronization, the terminal should download proper proxy settings
during synchronization from your PC. If these settings are not on your PC or need to be changed, ask your ISP or network
administrator for the proxy sever name, server type, port, type of Socks protocol used, and your user name and password.
1. Go to Start > Settings > Connections tab > Connections.
2. Under the My Work Network heading, tap Set up my proxy server.
3. Select This network connects to the Internet and This network uses a proxy server…
4. In the Proxy server field, enter the proxy server name.
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•
Tap Advanced for advanced settings. This information can be provided only by your network administrator.
5. To change existing settings, under My Work Network, tap Manage existing connections and tap the Proxy tab.
Setting Up a VPN Connection for Work Connections
A VPN connection helps you securely connect to servers, such as a corporate network, via the Internet. Ask your network
administrator for your user name, password, domain name, TCP/IP settings, and host name or IP address of the VPN server.
1. Go to Start > Settings > Connections tab > Connections.
2. Under the My Work Network heading, tap Add a new VPN server connection.
3. Enter the requested information including VPN type and tap Next.
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4. Indicate whether a pre-installed certificate should be used or rather a pre-shared key and tap Next.
5. Enter your login details. If finished, tap Finish to complete VPN setup.
6. Otherwise, tap Advanced to access more options.
•
Enter TCP/IP settings in the first tab; server-assigned IP addresses use DHCP.
•
Enter Server DNS/WINS information in the Servers tab.
Connecting to a VPN Server
1. Go to Start > Settings > Connections tab > Connections.
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2. Select Edit my VPN servers.
3. Tap and hold on the server, then select Connect on the popup menu.
(Note that through this screen you can delete your VPN server connection.)
1. Your VPN Server is accessed. When connected, tapping on the
icon displays the following bubble:
Establishing Dialing Rules
1. Tap Start > System > Connections tab > Connections > Advanced tab (see page 5-16).
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2. Tap Select Location.
3. Select Use dialing rules. By default two dialing rules profiles exist: Home and Work.
4. Tap Edit to configure either profile.
(You can define your own dialing profile by tapping New. A warning appears that your existing modem connections must
include the correct country and region area code settings.
5. Tap OK to confirm. Enter the appropriate information on the next screen.
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6. Tap Dialing Patterns to change how dialing occurs.
7. Following the format of "e" represents country code, "f" represents area code, and "g" represents the number, enter how
local, long distance, and international calls should be dialed. Tap OK to save your changes.
Configuring Network Cards
To see the network cards installed on your terminal, tap Start > Settings > Connections > Advanced tab (see page 5-16) >
Network Card.
Tap on an adapter to review its settings. Server-assigned IP addresses use DHCP.
If you make any changes on these tabs, you must tap OK to save the changes, then perform a soft reset to update the registry.
After you tap OK, the following message appears:
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Tap OK again to save any changes.
For details about performing a soft reset, see Soft Reset (Warm Boot) on page 2-11. During the soft reset, the new registry entries
created by the changes can be read by the applications that need them.
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Do NOT perform a hard reset (see Hard Reset (Cold Boot) on page 2-11) after modifying an adapter here. Hard resets
return the terminal to factory defaults.
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6
Communications
Overview
You can exchange information between your Dolphin 9500 Series terminal and other mobile devices, a desktop computer, a
network, or the Internet. You have the following connection options:
• Connect to your desktop computer and synchronize via Microsoft ActiveSync v3.7 or higher.
• Use the infrared (IrDA) port to send and receive files between two devices.
• Connect to your ISP.
Connecting
More information on the procedures described here, as well as information on additional procedures, can be found in the following
locations:
• ActiveSync Help on the desktop computer. In ActiveSync, click Help > Microsoft ActiveSync Help.
• See Inbox on page 10-7.
• Online Help. Tap Start > Help > View menu > All Installed Help > Inbox or Connections.
For more information, go to the Windows Mobile software website at: www.microsoft.com/windowsmobile/products/pocketpc/
Installing Additional Software
In addition to the default programs installed on your terminal when it is first booted up, you can install any program (created for
a Windows Mobile device), as long as the terminal has enough memory to store the program and the program has an *.exe,
*.cab, or *.dll extension.
The most popular place to find software on the Windows Mobile website: www.microsoft.com/windowsmobile/products/pocketpc/
When selecting programs, verify that the program and version of the program are designed for the Windows Mobile and
your processor. You can verify your processor by tapping Start > Settings > System tab > About > Version tab. Make a
note of the information in the Processor field.
You can install additional software via:
• ActiveSync - see page 6-4.
• Infrared - see page 6-6.
• The Internet (via wireless radio) - see page 6-9.
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Using ActiveSync
Using Microsoft ActiveSync, you can synchronize information in Microsoft Outlook or Microsoft® Exchange Server on your
desktop computer with your Dolphin 9500 Series terminal. You can also synchronize this information directly with a Microsoft
Exchange server.
Synchronization compares the data on the desktop computer and the terminal and updates both with the most recent data so
that the information on both is identical.
You can:
• Update the information in Microsoft Pocket Outlook® on your device by synchronizing it with Microsoft Outlook on your desktop
computer.
• Synchronize Microsoft Word and Microsoft Excel files between your device and desktop computer. Your files are automatically
converted to the correct format.
The most current version of ActiveSync can be downloaded from www.microsoft.com.
Additional Capabilities
With ActiveSync, you can also:
• Back up and restore your device data.
• Copy (rather than synchronize) files between your device and desktop computer.
• Control when synchronization occurs by selecting a synchronization mode. For example, you can synchronize continually
while connected to your desktop computer or only when you choose the synchronize command.
• Select which information types are synchronized and control how much data is synchronized. For example, you can choose
how many weeks of past appointments you want synchronized.
Requirements
To synchronize, ActiveSync version 3.7 or higher must be installed on both your desktop computer and Dolphin 9500 Series
terminal. Dolphin 9500 Series terminals ship with ActiveSync 3.7 already installed. Therefore, you must install ActiveSync 3.7 on
your desktop computer from the Microsoft Companion CD that came with your terminal.
To install ActiveSync on your desktop computer, insert the Microsoft Companion CD into the CD-ROM drive of your desktop
computer. Click the yellow arrow, then Start Here, and follow the directions on your screen.
When communicating via ActiveSync, your terminal must be connected to the host PC with a peripheral device sold/
manufactured by Hand Held Products, such as the Dolphin HomeBase, Dolphin Mobile Base, Dolphin Net Base, Dolphin
Mobile Charger or other Dolphin 9500 Series charging/communication cable. Use of any peripheral not sold/
manufactured by Hand Held Products may damage your terminal and will void the warranty.
For more information about communication peripherals, see Dolphin 9500 Series HomeBase on page 12-1 and Dolphin 9500
Series Mobile Base on page 13-1.
Setting Up Your Desktop Computer
When installation of ActiveSync is complete on your desktop computer, the ActiveSync Setup Wizard helps you
•
•
•
connect your terminal to your desktop computer,
set up a partnership so you can synchronize information, and
customize your synchronization settings.
Synchronizing from Your Desktop Computer
Because ActiveSync is already installed on the Dolphin 9500 Series terminal, your first synchronization process begins
automatically when you finish setting up your desktop computer in the wizard and your terminal is connected to the host PC.
After your first synchronization, look at Calendar, Contacts, and Tasks on the terminal. Notice that the same information from
Microsoft Outlook on your desktop computer is now on the terminal. Simply remove the Dolphin from the communication
peripheral and you’re ready to use it.
By default, ActiveSync does not automatically synchronize all types of information. Use ActiveSync Options to specify the types
of information you want to synchronize. The synchronization process makes the data (in the information types you select)
identical on both your desktop computer and your device.
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For more information about using ActiveSync on your desktop computer, open ActiveSync, then open ActiveSync Help.
Synchronizing from the Terminal
ActiveSync must be setup on your desktop computer and the first synchronization process completed before you initiate
synchronization from the terminal for the first time.
To initiate synchronization the first time, tap Start > ActiveSync. The synchronization process begins.
View connection status.
Tap to connect and synchronize.
Tap to stop synchronization.
View synchronization status.
Tap to synchronize via IR or
change synchronization settings .
Note: If you have a wireless LAN card, you can synchronize remotely.
After the first synchronization, when using Dolphin peripherals such as the HomeBase or Mobile Base, synchronization begins
automatically whenever a terminal is properly seated in the terminal well. For more information, see Dolphin 9500 Series
HomeBase on page 12-1 or Dolphin 9500 Series Mobile Base on page 13-1.
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Exploring Your Terminal from the Desktop Computer
When the terminal and desktop computer are connected, open the main ActiveSync window (on the desktop), and click Explore.
The Mobile Device folder opens in Windows Explorer.
The terminal is now treated as a mass storage device, and transferring files is as simple as dragging and dropping or copying
and pasting as you would for moving files between folders on your hard drive.
Adding Programs to the Terminal Using ActiveSync
When selecting programs, verify that the program and version of the program are designed for the Windows Mobile and
your processor. You can verify your processor by tapping Start > Settings > System tab > About > Version tab. Make a
note of the information in the Processor field.
Depending on the application, the software must be stored or installed on the host PC.
1. Download the program to your desktop computer from either the Internet or the CD or disk that contains the program. You
may see a single *.exe or setup.exe file, a *.cab file, or *.dll. There may also be several versions of files for different device
types and processors.
2. Read any installation instructions, Read Me files, or documentation that comes with the program. Many programs provide
special installation instructions.
3. Connect the terminal to the desktop computer via a Hand Held Products communication peripheral.
If the File is an Installer:
An installer program is one that installs on the PC and the terminal simultaneously; one process installs to both devices.
1. On the PC, double-click the *.exe or *.setup.exe file. The installation wizard begins.
2. Follow the directions on the PC screen. The installation process includes transferring the software to the terminal.
If the File is Not an Installer:
Some programs cannot be installed on PCs because they are designed for terminals. In these cases, the appropriate files must
be stored on the host PC, transferred via ActiveSync, and installed on the terminal. You will know the program cannot be installed
on the PC if an error message appears when you try to install it stating that the program is valid but designed for a different type
of computer.
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1. If you cannot find any installation instructions for the program in the Read Me file or documentation, open ActiveSync and
click Explore.*
2. Navigate to the My Pocket PC folder and copy the program file or files to the Program Files folder on the terminal.
•
If you want the program to be part of the Autoinstall that occurs after every hard reset, place the program file in the
Autoinstall folder (My Pocket PC > IPSM > Autoinstall).
3. Depending on the program, you may need to open File Explorer on the terminal, navigate to the folder where the program is
located, and tap on the program file to install it.
•
If you copied the file to the Autoinstall folder, you can either tap on the program inside the Autoinstall folder or perform
a hard reset and the program will install as part of the regular Autoinstall; see Let Autoinstall Run on page 2-9.
Remember, a hard reset erases RAM data! For more information, see Hard Reset (Cold Boot) on page 2-11.
After installation on the terminal is complete, tap Start > Programs and the program and its icon appears on the Programs
screen. Tap it to open the program.
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Using Infrared
Dolphin 9500 Series terminals contain infrared or IrDA ports on the left side panel (see IrDA Port on page 3-8). Using these ports,
you can send and receive data between the terminal and other devices equipped with infrared. This can include, but is not limited
to, Windows Mobile information such as Contacts and Tasks, as well as software upgrades.
Verify That the IrDA Port is Enabled
The IrDA port must be enabled to transmit data. By default, the IrDA port is assigned to Com port 6 and is enabled. When a
Bluetooth radio is installed, the IrDA port can be disabled to free up a Com port for Bluetooth devices.
To verify that the IrDA port is enabled, tap Start > Settings > Connections tab > IrDA
If Enable IrDA ports is selected, then the IrDA port is active.
Note: The IrDA icon appears on the Connections tab only if there is a Bluetooth radio installed on the terminal.
IrDA Port Location on the Terminal
The above graphics shows the left side panel of the Dolphin 9500 terminal. The location of the IrDA port is the same on both
Dolphin 9500 and Dolphin 9550 terminals. For more information, see IrDA Port on page 3-8.
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Verify That Beam Settings Are Set to Receive
The Beam Settings must be set to receive for the terminal to receive data from other infrared devices. To verify, tap Start >
Settings > Connections tab > Beam. The Beam Settings window should appear as follows:
Sending Information
To send or receive, the IrDA ports of both devices - whether it’s two terminals, or a terminal and a host device - must be aligned
with each other and within a close range. The maximum data-transfer speed is 115 Kbps.
1. Align the IrDA ports.
2. Open the program where you created the item you want to send and locate the item in the list.
You can also beam files, but not folders, from File Explorer.
3. Tap and hold the item. A pop-up menu appears.
Pop-up menu
Selected item
4. Select Beam File. The information begins transmitting to the other device.
Receiving Information
1. Align the IrDA ports.
2. Have the owner of the other device send the information to you.
3. Your terminal automatically begins receiving it.
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Troubleshooting
If the Beam Settings are not set to receive or you’ve aligned two IrDA ports and the terminal is still not receiving, go to Start >
Programs > Infrared Receive. The terminal searches for the sending device.
If the terminal cannot find the sending device, the following message appears:
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Using an ISP
The communication software for creating an ISP connection is already installed on your device. Your service provider should
provide the software needed to install other services, such as paging and fax services.
After you are connected, you can send and receive e-mail messages by using Inbox and view web pages using Pocket Internet
Explorer. For more information, see Inbox on page 10-7. You can also download software applications from the web.
Adding Programs Directly from the Internet
When selecting programs, verify that the program and version of the program are designed for the Windows Mobile and
your processor. You can verify your processor by tapping Start > Settings > System tab > About > Version tab. Make a
note of the information in the Processor field.
1. Determine your device and processor type so that you know which version of the software to install. Go to Start > Settings >
System tab > About. On the Version tab, make a note of the information in the Processor field.
2. Download the program to your device straight from the Internet using Pocket Internet Explorer. You may see a single *.exe or
setup.exe file, or several versions of files for different device types and processors.
3. Read any installation instructions, Read Me files, or documentation that comes with the program. Many programs provide
special installation instructions.
4. Tap the file, such as an *.exe file. The installation wizard begins. Follow the directions on the screen.
For more information about working with Pocket Internet Explorer, see Pocket Internet Explorer on page 10-10.
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7
Wireless LAN Communications with 802.11b
Overview
Dolphin 9500 Series terminals are available with an on-board 2.4 GHz 802.11b (Wireless Local Area Network) WLAN radio that
uses Direct Sequence Spread Spectrum (DSSS) technology to spread the signal continuously over a wide frequency band at a
data rate of up to 11 Mbps. In addition, the open software architecture makes the Dolphin 9500 Series a complete solution for a
variety of wireless mobile data collection applications.
The Dolphin 9500 Series is interoperable with other 802.11b Wi-Fi-compliant products including Access Points (APs), printers,
PCs (via PC card adapters) and other wireless portable terminals.
Powering Up the 802.11b Radio Driver
The radio driver for 802.11b is installed when the Dolphin terminal is first initialized. The 802.11b radio must be powered up
before you can configure it. For more information, see Powering Up Radios and Radio Combinations on page 4-7.
Configuration Utilities
There are two configuration utilities for the 802.11b radio: 802.11b Settings and 802.11b Wireless Security Supplement.
802.11b Settings
Use this configuration utility when you are not using Wired Equivalent Privacy (WEP) or standard
WEP (64/128 bit) with no authentication. For more details, see 802.11b Settings on page 7-2.
802.11b Wireless Security Supplement
Use this configuration utility when you are using WEP (beyond the standard), Wi-Fi Protected Access
(WPA), and authentication. For details, see 802.11b Wireless Security Supplement on page 7-12.
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802.11b Settings
You can access the configuration utility two ways:
1. Tap Start > Settings > System tab > 802.11b Settings.
This icon appears on the System tab only if there is an 802.11b radio installed on the terminal.
2. Tap the Status icon
in the system tray - see The Status Icon on page 7-11.
The 802.11b Settings utility consists of four tabs: Status, Config, Advanced, and About. Each tab is described in its own section
in this chapter.
Icons
This configuration utility contains icons that indicate the status of the network.
Icon
This icon means…
Excellent signal strength. Excellent connection.
Poor signal strength. Poor connection.
Radio disabled. No radio connection.
Access Point, AP Mode.
Peer Station, Peer-to-Peer Mode.
WEP enabled. Network needs a WEP Key to connect.
WEP disabled. Network does not need a WEP Key to connect.
Mismatched WEP Key configuration with your network.
Online help button.
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Status Tab
802.11b Settings always opens to the Status tab, which displays the current 802.11b settings.
Field
Description
Current Channel
Shows the RF channel currently used by the radio.
Current TX Rate
Shows the current transmit rate. This can be 1 Mbps, 2 Mbps, 5.5 Mbps, or 11 Mbps.
Disable/Enable
Radio
Tap this button to disable/enable the radio.
Rescan
Tap this button to start a rescan process to search for an AP with a stronger signal in the network.
Link Quality
Displays the signal to noise ratio.
Strength
Displays the signal strength of the receiver.
IP Address
Displays the IP address of the radio. Verify configuration information with your network administrator.
Renew IP
Tap this button to reapply IP the address from the DHCP server when automatic DHCP is enabled.
State
Displays the Network Name and the MAC address of:
- the access point the radio is associated with in AP mode, or
- the creator of IBSS into which the radio is joined in peer-to-peer (Ad-Hoc) mode.
After an SSID is chosen, this field name changes to “IBSS ID.”
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Field
Description
More Info
Tap this button to display detailed TCP/IP information as shown in the following screen:
Ping
Tap this button to open the Ping Utility.
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Field
Description
IP Address
Displays the current IP address. You can enter another IP address to ping it.
Size (Bytes)
Displays the current size in bytes; 32 is the default. You can select up to 8192 bytes
in the drop-down list.
Timeout (ms)
Displays the current timeout; 500 is the default. Increase or decrease it by tapping
the up and down arrow buttons.
Clear
Tap this button to clear IP Address input and the ping statistics field.
Ping
Tap this button to ping the IP address entered in the input field.
Ping
Statistics
This section lists the pinging IP address and the pinging results.
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Config Tab
The Config tab provides a list of all access points (APs) and peer stations in range. You can create and edit SSID profiles for
access points that you want your station to associate with.
Preferred Profiles
This section displays a list of preferred profiles for APs in the network, created by the user, or added
from the Active SSIDs table. When turned on, the radio searches for the APs in the exact order shown
in the list of profiles. This section is blank after the initial installation and each hard reset. It will remain
blank if there no automatic association preference selected.
This section contains several icons that enable you to add and configure APs.
Icon
Name
Description
New
This button is always active. Tap it to create a new profile on a series of
screens; for instructions, see To Create a New Profile on page 7-7.
The following buttons activate only when an Active SSID in the Preferred Profile list is selected.
Edit
Delete
Tap this button to open the configuration screens for the selected SSID.
Tap this button to delete the selected SSID from the Preferred Profile list.
Up
Tap this button to move the selected SSID up one place in the Preferred
Profile list.
Down
Tap this button to move the selected SSID down one place in the
Preferred Profile list.
Remember that the terminal accesses the SSIDs in this list in the exact
order that they appear; moving an SSID up or down in the list determines
the order of contact.
Active SSIDs
The Active SSIDs table lists all access points or peer stations (creator of IBSS) in the vicinity of the
host. It displays only those SSIDs that accept broadcast associations.
Each record displays information in the following six columns (The screen may not display all the
fields in the following table. Use horizontal scroll bar to view all):
Column
This column displays…
SSID
The Network Name of the access point or peer station.
An icon with signal strength is also shown.
Signal
Strength in percentage for the selected SSID.
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Column
Mode
This column displays…
Access Point
Peer Station
Channel
The channel in use and the WEP method it applies, if any.
WEP Key-On
WEP Key-Off.
Add
SupRate
Supported data rate of the access point or the peer station.
BSSID
(MAC Addr)
BSSID or MAC Address of the access point or the peer station.
Tap this button to add an Active SSID to the Preferred Profiles list. Select and active SSID in the list,
tap Add, and the profile moves to the Preferred Profiles list.
Apply
Tap Apply to associate your station with a selected SSID. The SSID selected can be in the Preferred
Profile or Active SSIDs lists. When applied, the Status tab opens displaying the status of the wireless
connection. If the association fails, a search for another AP in the Preferred Profile list automatically
takes place, and the radio attempts to associate with the station, in order of preference.
Refresh
Tap Refresh to start a new search for all available access points or peer stations in the vicinity.
To Add an Active SSID to the Preferred Profile Table
An SSID needs to be in the Preferred Profile list to be edited.
1. Select an SSID in the Active SSID list and tap Add. If the SSID has the WEP Key turned on, the Settings window displays
and prompts you to enter the WEP Method, Encryption Key, and Key ID.
2. Now, you need to configure its profile.
3. In the Preferred Profile list, select the SSID and tap Edit
; see To Create a New Profile on page 7-7.
4. When configuration is complete, tap OK. The SSID and its profile are added into the Preferred Profiles list. If adding an SSID
with the WEP Key turned off, the Settings window does not display and the SSID is added directly to the Preferred Profile
table.
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To Create a New Profile
In the Preferred Profiles section, tap the New button
Authentication.
. A screen opens with two tabs windows: Network Profile and
Network Profile Tab
Field
Description
Network Name & Type Section
SSID
Enter an SSID, which is the Network Name. Check with your network administrator for Network
Name (SSID).
TX Rate
Choose the transmit rate from the drop-down list - 1MB, 2 MB, Auto 1/2 MB, 5.5 MB, 11 MB, or Fully
Auto. The transmit rate is set to Fully Auto by default.
Type
From the drop-down list, select
Peer-to-Peer – This mode used for communication between two (or more) radio stations (cards)
without an access point.
Access Point (AP) – This mode is also called “Infrastructure” mode.
Chan
Scroll to select a channel for communication.
AP Search
Threshold
Select Low Density (default), Medium Density, or High Density from the drop-down list and tap OK.
OK
Tap this button to save the profile or changes to the profile.
Cancel
Tap this button to close the window without saving or modifying the profile.
AP search thresholds are used for wireless client roaming between APs. In general, the higher the
density selected here, the easier your WLAN card roams between APs with the same SSID in the
same network. Roaming also depends on the relative signal strength of the AP.
Note: The SSID, Type, TX Rate, and Channel fields are unchangeable in Access Point mode, whereas TX Rate and Channel
fields can be changed in Peer-to-Peer mode.
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Authentication Tab
On the Authentication tab, you configure the WEP encryption key for secure wireless communication.
To use WEP, the encryption key must be configured as part of the profile before connecting. For more information about
configuring a profile, see To Create a New Profile on page 7-7.
Field
Description
*Authentication
Algorithm
This drop-down list is active and configurable only when the WEP Key is enabled for the selected
SSID profile. If this drop-down list is active, select one of the following options:
Automatic based on WEP setting – The algorithm automatically matches the AP's setting. This is
the default selection.
WECA Compliant (always use Open) – The algorithm should match the AP’s setting for "Open."
Must use Shared with WEP – The algorithm should match the AP's setting for "Shared."
Method
The options in this drop-down list determine what characters can be used to create the WEP
encryption key. Select one of the following five:
Disabled – WEP Key is off
64 bit (HEX) – You can use up to 10 characters in Hexadecimal in the Encryption Key field
64 bit (ASCII) – You can use up to 5 characters in ASCII in the Encryption Key field
128 bit (HEX) – You can use up to 26 characters in Hexadecimal in the Encryption Key field
128 bit (ASCII) – You can use up to 13 characters in ASCII in the Encryption Key field
HEX – Hexadecimal is a set of 16 characters from 0-9 and from A(a)-F(f).
ASCII – ASCII means any printable ASCII character can be typed.
Key ID
Choose from the available Key IDs: 1 (Default), 2, 3, or 4. Check with your network administrator for
the WEP Key and Key ID you need to use for your network.
Encryption Key
Type in the encryption key for your wireless connection. The format allowed in this field depends on
the character set and format selected in the Method field.
*Enable 802.1X
This option and drop-down list is active only when the WEP Key is enabled.
Select this option if access to the network needs group authentication, then select the 802.1X security
standard - PEAP or TLS - from the drop-down list.
*Properties
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Tap the Properties button to choose the certificate that applies. Accessing 802.1x networks require
personal certificates for authentication.
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Field
Description
*Please note that 802.11b Settings does not support authentication; therefore, these fields are not active. If you are
using authentication in your wireless 802.11b connection, you must configure that connection in the 802.11b
Wireless Security Supplement. For more information, see 802.11b Wireless Security Supplement on page 7-12.
OK
Tap this button to save the profile or changes to the profile.
Cancel
Tap this button to close the window without saving or modifying the profile.
To Delete a Profile
Profiles may be deleted either from the Preferred List or from the Preferred List and Registry. To delete a profile, select (highlight)
a profile and tap the Delete button and the following screen displays:
From the pop-up window select the option of your choice and tap Yes to confirm or No to cancel.
Advanced Tab
Field
Description
Power Save Mode
This drop-down list determines the settings for Power Save Mode.
Disable – Disables the Power Save mode.
Always Enable – Enables Power Save mode. This is the default setting.
Auto Enable – Automatically enables the Power Save mode when the terminal is running on battery
power and automatically disables Power Save mode when the terminal is running on external power.
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Field
Description
Slider
The slider is active only if Power Save Mode is enabled. Move the slider between Best Performance
and Best Battery Life. The setting here modulates Power Save Mode to achieve maximum
performance and maximum battery life.
Preamble Mode
A preamble consists of a Synchronization (Sync) field and a 16-bit Start Frame Delimiter (SFD) field.
Long TX Preamble – Where Sync field consists of 128 bits.
Short TX Preamble – Where Sync field consists of 56 bits.
Auto TX Preamble – Automatically changes between long and short preamble mode transmission
based on AP configurations. This is the default Preamble Mode.
Defaults
Resets all the settings to default values
•
•
•
Apply
Always Enable for Power Save Mode,
Automatic based on WEP setting for Authentication Algorithm, and
Auto TX Preamble (for Preamble Mode).
Applies changes. This button is active only when a change has been made on the tab.
About Tab
This window provides Version Number and time of build for Network Driver, Configuration Utility, and NIC Firmware.
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The Status Icon
You access the 801.11b Settings by tapping and holding on the Status icon
in the task tray at the bottom of the Today
screen. The following menu pops up:
Menu Option
Selecting This Option…
Wireless Radio On
Turns on the radio. LED is on and the Link Icon displays with signal strength.
Wireless Radio Off
Turns off the radio. A pop-up window will ask for your confirmation. If confirmed, the LED
will be off and the Status icon will change color from green to red on the top without signal
strength displayed. The WLAN card/module will stop functioning.
Removes the Status Icon from the bottom tray. A popup window asks you to confirm. Click Yes to confirm, or
No to cancel.
Remove Status Icon
If confirmed, the Status icon does not display in the task
tray, and you will need to go to Start > Programs >
802.11b Settings in the future.
Wireless Network Status
Opens the Status tab of the configuration utility; see Status Tab on page 7-3.
Configuration
Opens the Config tab of the configuration utility; see Config Tab on page 7-5.
Advanced Configuration
Opens the Advanced tab of the configuration utility; see Advanced Tab on page 7-9.
Version Information
Opens the About tab of the configuration utility; see About Tab on page 7-10.
Note: The Status Icon changes to a crossed lock
for the WEP-On AP or a station.
as a warning that you may have entered a wrong key (WEP Key mismatch)
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802.11b Wireless Security Supplement
AEGIS Client® offers the most comprehensive IEEE 802.1X supplicant for securing wired and wireless networks. The Client is a
standards-based implementation of IEEE 802.1X and can be configured to work with almost any network equipment - wired or
wireless - that supports the 802.1X authentication standard. The Client is interoperable with 802.1X-capable wireless access
points and authentication servers including Microsoft's IAS and Cisco's ACS.
The Client solves the problem of key distribution in wireless LANs by using public key authentication and encryption between
Wireless Access Points (WAP) and roaming stations to exchange dynamic Wired Equivalent Privacy (WEP) keys. In addition,
network managers can control 802.1X user profiles from a centralized RADIUS server or, in the case of TTLS, from a RADIUS
Diameter or other AAA servers. The Client supports both wireless (802.11a/b/g) and Ethernet interfaces.
System Requirements
You need the following equipment and software to run AEGIS Client software:
• A computer with a network interface card and/or wireless network interface card installed that support the NDIS 5.1 standard
for 802.11 WLAN object identifiers (OID). The AEGIS Client software installation routine expects to find your computer’s
wireless card properly installed, even if it isn’t connected to a network. If the card isn’t in the computer, the installation program
can’t make the proper program and protocol associations. Be sure your wireless card is installed!
• The appropriate version of the AEGIS Client software package for your operating system. Contact Hand Held Products for the
correct version for your company.
Platforms Supported
There are several versions of AEGIS Client software for computers using a wide variety of operating systems. Specific
capabilities of a particular version of AEGIS Client may vary according to the operating system. This is due to varying levels of
support for different EAP types by manufacturers. Drivers for some types of network hardware and operating system
combinations don’t support as many EAP types as others combinations.
The following platforms are supported:
•
•
•
•
Windows Mobile Software 2003 [OS version "Pocket PC Version 4.20.1081 (Build 13100)"]
Pocket PC 2002 [OS version "Pocket PC Version 3.0.11171 (Build 11178)"]
CE.NET 4.1 [OS version "CE .NET Version 4.10 (Build 908)"]
CE.NET 4.2 [OS version "CE .NET Version 4.20 (Build 1088)"]
Note: Verify the operating system version by tapping Start > Settings > System tab > About.
802.1X Supplicant Protocol Support
Support for the Extensible Authentication Protocol (EAP) - RFC 2284
Supported authentication methods are as follows:
•
•
•
•
•
CHAP/MD5 - RFC 1994
EAP TLS Authentication Protocol - RFC 2716
EAP Tunneled TLS (TTLS) - Internet Draft February 2002
Cisco LEAP and PEAP
Microsoft PEAP
Tested against the following servers:
•
•
•
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Funk Odyssey 3.2 using TLS, LEAP and TTLS
AEGIS Client 1.1.4 using MD5, TLS, TTLS, LEAP and PEAP
Cisco ACS 3.2 using MD5, TLS, LEAP and PEAP
If you are using one of these authentication methodologies, you need to configure your 802.11b connection here, NOT
through 802.11b Settings. However, if you want to set the AP Search Threshold above the default setting of Low Density,
you do need to change that setting in 802.11b Settings; for details, see Network Profile Tab on page 7-7.
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Required Network Configuration Information Worksheets
Because AEGIS Client enables your terminal to access a network that is protected by the IEEE 802.1X protocol, you must
configure EAP data communication to match your network server parameters. If the EAP configuration doesn’t match your
network configuration, you can’t access the network.
Installing and configuring the Client usually takes less than 15 minutes, provided you have the required equipment, software, and
configuration information. You need clear information from the network administrator about how the network’s authentication
works.
The worksheets on the following pages provide space to record the required Client configuration information to set up the Client
to match specific Extensible Authentication Protocols (EAP). The forms are designed so that hard copies can be filled out, copied,
and distributed.
The client software supports the following EAP authentication methods:
•
•
•
•
•
MD5
LEAP
TLS/SmartCard
TTLS
PEAP
There is a worksheet for each method. Complete the worksheet for the method you choose.
MD5 Worksheet
To configure AEGIS Client to use MD5 authentication, you need to know:
1. Will you use your Windows user name and password for network authentication? (Applies only to Windows clients.)
2. If not, what is your unique user name/password combination?
If a second set of credentials is required, you need to know the exact user name and password. These are typically casesensitive.
User name: _______________________________________
Password: ________________________________________
LEAP Worksheet
To configure AEGIS Client to use LEAP authentication, you need to know:
1. Will you use your Windows user name and password for network authentication? (Applies only to Windows clients.)
2. If not, what is your unique user name/password combination?
If a second set of credentials is required, you need to know the exact user name and password. These are typically casesensitive.
User name: _______________________________________
Password: ________________________________________
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TLS/SmartCard Worksheet
To configure AEGIS Client to use TLS/SmartCard authentication, you need to know:
1. Is a client certificate required?
____ No.
____ Yes. This file needs to be installed on your machine by your network administrator.
2. Should the AEGIS Client validate the server certificate chain?
____ No. Skip Questions 3-4.
____ Yes.
3. Will the server accept any trusted Certificate Authority (CA), or is a particular CA required?
____ Any trusted CA is acceptable.
____ A particular CA is required:________________________
4. Are intermediate certificates allowed?
____ No.
____ Yes.
5. What is the name of the server? _____________________________
This usually includes the server’s domain, for example: server.big_school.edu.
TTLS Worksheet
To configure with TTLS authentication, you need to know:
1. Use Windows user name and password for authentication? (Applies only to Windows clients.)
2. If not, what is your unique user name? If a second set of credentials is required, you need to know the exact user name. This
is usually case-sensitive.
User name:_______________________________________
3. Is a client certificate required?
____ No.
____ Yes. This file needs to be installed on your machine by your network administrator.
4. What is the user name (identity) and password for the tunnel authentication?
User name:_______________________________________
Password:________________________________________
5. What is the tunnel authentication protocol?
____ CHAP (Challenge Handshake Authentication Protocol)
____ MS-CHAP (Microsoft CHAP Extensions)
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____ MS-CHAP v2 (Microsoft CHAP Extensions v. 2)
____ PAP
____ EAP-MD5
6. Is a server certificate is required?
____ No.
____ Yes.
7. Should the Aegis Client validate the server certificate chain?
____ No. Skip Questions 8-9.
____ Yes.
8. Will the server accept any trusted Certificate Authority (CA), or is a particular CA required?
____ Any trusted CA is acceptable.
____ A particular CA is required: _______________________
9. Are intermediate certificates allowed?
____ No.
____ Yes.
10. What is the name of the server?
This usually includes the server’s domain, for example: server.big_school.edu. _____________________________
PEAP Worksheet
To configure AEGIS Client with PEAP Authentication, you need to know:
1. Use Windows user name and password for authentication? (Applies only to Windows clients.)
2. If not, what is your unique user name? If a second set of credentials is required, you need to know the exact user name. This
is usually case-sensitive.
User name:_______________________________________
3. Is a client certificate required?
____ No.
____ Yes. If it is, this file needs to be installed on your machine by your network administrator.
4. What is the user name (identity) and password for the tunnel authentication?
User name:_______________________________________
Password:________________________________________
5. What is the tunnel authentication protocol?
____ MS-CHAP v2 (Microsoft CHAP Extensions v. 2)
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____ EAP TLS/SmartCard
____ Generic Token Card
6. Is a server certificate is required?
____ No.
____ Yes.
7. Should the Aegis Client validate the server certificate chain?
____ No. Skip Questions 8-9.
____ Yes.
8. Will the server accept any trusted Certificate Authority (CA), or is a particular CA required?
____ Any trusted CA is acceptable.
____ A particular CA is required: _______________________
9. Are intermediate certificates allowed?
____ No.
____ Yes.
10. What is the name of the server?
This usually includes the server’s domain, for example: server.big_school.edu. _____________________________
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Opening the Client
To access the client the first time, tap Start > Programs > Meetinghouse AEGIS Client.
After the Client has been activated, you can:
1. Tap Start. The icon appears in the quick start tray on the Start menu. Tap the icon to open the Client.
2. Tap the icon in the lower left corner of the command bar.
Icon Indicators
The color of the icon indicates the status of the controlled ports.
Icon
Color
This color icon indicates that …
Green
Authentication succeeded.
Yellow
Authentication is in process.
Red
Authentication failed.
If there is no yellow, red or green in the icon then either the ports are not being controlled by 802.1X, or there is no
authentication activity on the controlled ports. The absence of yellow, red or green may also indicate that the network
access server is not an 802.1X aware device.
Gray
The port is not in use or is disabled.
Either the Client isn’t running, or the port is not bound to the 802.1X protocol.
Orange
The port is associated, but there is no response to 802.11b packets.
If using WEP without 802.1x authentication, this will be the final state when the connection
is complete. If using 802.1x authentication, it is either a transient condition or can indicate
that attempts to authenticate have timed out as there was no response to 802.1X packets.
Blue
There is no 802.11b activity. The port may not be connected to an 802.1X-aware entity.
Note: Different parts of the icon can have different colors if more than one interface on the system is running 802.1X. For
example, if your terminal has more than one active network interface card (NIC) then different parts of the icon will have
different colors corresponding to the state of each NIC.
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The Main Screen
On the terminal, open the Client. The main screen opens displaying a list of ports on the system’s network interface cards, You
manage ports on this screen.
Port Status icon
Port Status Icon
The main screen contains a port status icon to the left of each port listed. The color of this icon indicates the status of the port.
The color of the icon changes as the port starts authentication, negotiates with the access point and/or authentication server, and
then joins the network. As the network interface starts or stops, the color of the port icon and the status field in the Interface List
updates to reflect the current state of the interface.
For details about what each color means, see Icon Indicators on page 7-17.
Client Menu
To open the client menu, tap Client in the command bar along the bottom of the window.
Menu Item
Tapping this item…
Close
Closes the Client's interface, while leaving the client running.
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Start/Stop
Starts or stops 802.1X authentication. After you finish the initial configuration, tap the network
interface and tap Start. If the port is already active, tap Stop first, then Start to force the program to
read the new configuration file.
Restart
Same as a Stop followed by Start. Tap this when you receive a notice such as the following:
Configure
Opens the Configuration screen displaying the User tab.
Install Protocol
Selecting this option binds the 802.1X protocol to the WLAN adapter currently installed on the device.
The WLAN adapter then appears in the port list. For more information about network adapters, see
Network Cards on page 7-31.
Exit
Terminates the client, which stops the 802.1X protocol.
View Menu
To access the View menu, tap View.
The Standard and Advanced Views control the number of columns displayed in the main menu.
Menu Item
Tapping this item…
Standard View
Displays the Port (adapter name) and State columns. This is the default view.
Advanced View
Displays the Port (adapter name), State, Primary Wireless Network, Wireless Network, and MAC
Address of AP columns. Scroll right to see all columns.
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Event Log
The Event Log is a text file that contains status information from the logging function.
Each entry is listed sequentially with a time stamp and a text message.
Tap Refresh to retrieve the most current information and display it in the log immediately.
Tap Close to return to the main screen.
Help Menu
Tapping Help opens the help menu. Select Online Help to access online help. Select About to review software version
information.
Status Bar
The status bar is displayed at the bottom of the main screen and indicates the connection status between the network card and
the access point.
Status Bar
The status bar displays one of the following depending on the status of connectivity:
• “Not Associated”
• “AP : [Name of the SSID] MAC : [MAC address].”
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Port Menu
On the main screen, tapping on a port opens a popup menu that allows the port to be enabled or disabled, configured, or deleted.
The port menu enables you to use 802.1X authentication, change the port configuration, or remove it from the port list. If there
are no entries in the Port list, follow the advice in the troubleshooting section to resolve the problem.
Enable and Disable
These commands enable or disable 802.1X authentication on the port. The port should be enabled
before the protocol is started. Enabling a port is not the same as starting it (see Client Menu on page
7-18); however, both actions are required for the Client to work.
Configure
Opens the port configuration screen.
Delete
Removes an adapter from the port list. An unused port may be deleted from the port list. The radio
card must not be in the device or the radio must be turned off.
Ports appear in the list only when the 802.1X protocol binds to the adapter. The protocol binds to the
adapter when the adapter is in the device and the Client software is installed, or Install Protocol is
selected from the Client menu (see Client Menu on page 7-18).
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Configuring the Client
The Client is configured in two separate areas:
1. Client Configuration area - enables you to configure user settings and is accessed from the Client menu in the command
bar.
2. Port Settings area - enables you to configure Network Properties settings for individual wireless networks and is accessed
from the Port menu.
Configuration Screens
Both Client Configuration and Port Settings areas lead you through a series of setup screens. The following diagram displays the
different screens and how they are related:
Client Configuration Area
Each user account needs to define the protocol and the credentials used to authenticate a user. Because Windows Mobile
devices are usually small devices with a single NIC and, usually, a single user, the initial configuration is usually the only time
the software needs to be set up. The Client will need to be reconfigured if the device is used on multiple networks, or if different
users share the computer.
Note: Fields are be grayed out if not relevant to the selected protocol.
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Accessing the Client Configuration Area
On the main screen, tap Client > Configure (see Client Menu on page 7-18). The Client Configuration screen opens displaying
the User tab.
On this tab,
You…
User Settings Tab
Configure authentication credentials and profiles.
System Settings Tab
Set the level of detail that the Client will provide in the system log and zero-config options.
Server Identity Tab
Control how the Client authenticates the server that handles the 802.1X protocol on the network side.
This applies only to the TLS, TTLS, and PEAP authentication methods and is used to tell the Client
what server credentials to accept from the authentication server to verify the server.
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User Tab
The User settings tab defines the protocol and the credentials used to authenticate a user.
Field
Description
Profile
Multiple user credential profiles can be created for use when the user roams from one network
to another. The drop-down list contains existing authentication credential profiles. Select a profile
from the list to edit it in the fields that follow.
Tapping Add permits new profiles to be added to the list. A
screen appears where you can enter a name for the new
profile.
Enter a Profile name and tap OK. The name entered
appears in the Profile drop-down list.
Tapping Delete deletes authentication profiles. To be
deleted, a profile cannot be assigned to a configured
network.
Identity
This is the 802.1X identity supplied to the authenticator. The identity value can be up to 63 ASCII
characters and is case-sensitive.
For tunneled authentication protocols such as TTLS and PEAP, this identity (called the Phase 1
identity) is sent outside the protection of the encrypted tunnel. Therefore, it is recommended that
this field not contain a true identity, but instead the identity “anonymous” and any desired realm
(e.g. anonymous@myrealm.com). For TTLS and PEAP, true user credentials (Phase 2 identity)
are entered in the Tunneled authentication section.
Note: When used with PEAP and the .NET Enterprise Server Version 5.2, this field must contain
the identity used in both Phase I and Phase II. The Phase II identity field is ignored.
Password
This is the password used for MD5-Challenge or LEAP authentication. It may contain up to 63
ASCII characters and is case-sensitive. Asterisks appear instead of characters for enhanced
security.
Authentication type
This is the authentication method to be used - MD5-Challenge, LEAP, PEAP, TLS, or TTLS.
Your network administrator should let you know the protocols supported by the RADIUS server.
The RADIUS server sits on the network and acts as a central credential repository for Access
Servers that receive the radio signals and ultimately block or allow users to attach to the network.
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Field
Description
Use certificate
This is the certificate to be used during authentication. A certificate is required for TLS, optional
for TTLS and PEAP, and unused by MD5 and LEAP. Therefore, this option becomes active only
when TLS, TTLS, or PEAP is selected as the Authentication type.
If Use certificate is enabled, the client certificate displayed in the field is the one that is passed
to the server for verification.
To select a client certificate, tap Change and select the
certificate from the list that appears.
To appear in this list, certificates must be installed in the
system, for a description of this process see Installing
Certificates with CertAdd on page 7-35.
The Issued to field should match the Identity field and the
user ID on the authentication server (i.e., RADIUS server)
used by the authenticator.
Your certificate must be valid with respect to the authentication server. This generally means that
the authentication server must accept the issuer of your certificate as a Certificate Authority.
Note: When obtaining a client certificate, do not enable strong private key protection. If you
enable strong private key protection for a certificate, you will need to enter an access
password for the certificate each time this certificate is used.
Tunneled authentication area
Tunneled authentication parameters are used by only by TLS, TTLS and PEAP protocols, in Phase 2 of authentication, and
after the secure tunnel has been established. The fields in this section are active only if TLS, TTLS, or PEAP is selected as
the Authentication type.
Identity
The user identity used in Phase 2 authentication. The identity specified may contain up to 63
ASCII characters, is case-sensitive and takes the form of a Network Access Identifier, consisting
of @. The user’s home realm is optional and indicates
the domain to which the tunneled transaction is to be routed.
Note: Because Microsoft .NET Enterprise Server Version 5.2 does not use this parameter for
PEAP, This field will have no effect for PEAP at this time. Phase 1 identity is used instead.
Password
The password used for the tunneled authentication protocol specified. It may contain up to 63
ASCII characters and is case-sensitive. Asterisks appear instead of characters for enhanced
security.
Protocol
This parameter specifies the authentication protocol operating within the secure tunnel.
The following protocols are currently supported for TTLS: EAP-MD5, CHAP, PAP, MS-CHAP
and MS-CHAP-V2.
The following protocols are currently supported for PEAP: EAP-MS-CHAP-V2, TLS/Smartcard,
and Generic Token Card (EAP-GTC).
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System Tab
The System Settings tab controls logging and the port manger timeout period.
Field
Description
Log Level
These settings control the detail of the log messages generated by the Client. Each level is
cumulative. By default, all errors, warnings, and information events are logged. Each entry
records a severity code (of one [debug message] to four [error] asterisks), a time stamp, and a
message.
Errors - only the most severe conditions are logged.
Warnings - less severe conditions are logged.
Information - all errors, warnings, and information events are logged. This is the default setting.
Debugging - creates a log message each time the Client detects or reacts to an event. Be
advised that log entries fill memory quickly if the Debugging level is chosen. Do not use the
Debugging option for a significant length of time because most internal operations generate
messages.
Defaults
Tap this button to return log settings to the default settings.
Disable Wireless Zero
Config
Use this option only as directed by technical support.
Port Manager Timeout
The interval at which the client polls the ports. This is used under different circumstances, for
instance after physical changes such as card removal or insertion have been detected. This
value should not be changed from the 10-second default unless so advised by technical support.
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Selecting this option disables other wireless utilities whether the Client is running or not. If not
selected, other wireless utilities cannot apply their settings to the wireless card while the Client
is running (although their status displays are usually unaffected). You will need to perform a soft
reset whenever this setting is changed.
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Server Tab
The Server identity tab defines the credentials the client uses to authenticate the server during TLS/TTLS/PEAP authentication
message exchange. The Client uses this information to verify that the Client is communicating with a trusted server.
Field
Description
Do not validate server
certificate chain
If this option is selected, the server certificate received during the TLS/TTLS/PEAP message
exchange is not validated.
Certificate issuer
must be
This is the certificate authority used during TLS/TTLS/PEAP message exchange. Any Trusted
CA is the default selection and means that any certificate authority can be used during
authentication.
Both trusted intermediate certificate authorities and root authorities whose certificates exist in the
system store are available for selection in the drop-down list.
Allow intermediate
certificates
This option is selected by default. It enables a number of unspecified certificates to be in the
server certificate chain between the server certificate and the certificate authority indicated in the
Certificate issuer must be field. This allows the server certificate received during negotiation to
be issued directly by the certificate authority or by one of its intermediate certificate authorities.
If disabled, then the selected Certificate issuer must have directly issued the server certificate.
Server name must be
This is either the server name or the domain the server belongs to, depending on which option
is selected below the text field.
During authentication, this name will be compared to the server certificate’s Subject: CN field.
Must match exactly
When selected, the server name entered must match the server name found on the certificate
exactly.
Must contain domain
name
When selected, the server name field identifies a domain and the certificate must have a server
name belonging to this domain or to one of its sub-domains (e.g., zeelans.com, where the server
is blueberry.zeelans.com).
Port Settings Area
In the Port Settings area, you configure network parameters for each port listed on the main screen; see The Main Screen on
page 7-18.
Accessing the Port Settings Area
1. On the main screen, tap and hold on a port. The Port popup menu appears; see Port Menu on page 7-21.
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2. Tap Configure. The Port Settings Configuration screen opens displaying the Wireless Networks tab.
On this tab,
You…
Wireless Networks Tab
Set the parameters for Network Access Points and underlying protocol.
Protocol Tab
Configure common protocols that apply to any network the port connects to.
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Wireless Networks Tab
Field
Description
Available Networks Section
This section displays the networks the terminal recognizes as available to connect to. When the Client is first installed, there
are no entries in the Available Networks list.
Scan
Tap this button to see a list of networks broadcasting their availability.
Note: You can also attach to networks who are not
broadcasting.
Move to Configured
This button activates only after Scan has been tapped and available networks have been
retrieved.
In the list of networks retrieved, select the network you wish to connect to, and tap Move to
Configured. This selects the network, which now appears in the Configured Networks section.
Configured Networks section
This section displays the networks your terminal is connected to. This section enables you to add or remove networks as
well as review and edit the properties of existing configured networks.
Default
When the Client is first installed, there is a Configured Network named "default" in the list. This
profile has Associate with any network selected in its Properties selection screen.
If you are going to be in a location with only one access point (or more than one access point
that attaches to the same network), the default profile may be sufficient for you needs, without
necessitating the selection of a specific network or networks.
If default is last in the list, it can act as a wildcard should you be out of the range of your primary
networks (which are listed first). Do not place default at the top or middle of the list because, if
it is, connection to the other list entries will never be attempted.
Up
Tapping this button moves a selected network up one place in the list.
Down
Tapping this button moves a selected network down one place in the list.
Note: The order of the networks in this list is the exact order that connections will be attempted.
The network listed first will be attempted first and so on. Place your primary networks first.
Add
Tap this button to manually add a network to the Configured Networks list if
• the access point does not broadcast its SSID or
• you are pre-configuring the client for an access point that is not currently in range.
For more information, see Adding a Wireless Network Configuration on page 7-31.
Remove
Tap this button to remove a selected network in the list.
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Field
Description
Properties
Tap this button to review the properties of a network selected in the list. This button opens the
same network configuration screen as the Add button does; use it to edit network configuration
properties.
Protocol Tab
The Protocol tab enables you to configure parameters that will apply to all the networks the selected port connects to.
Field
Description
Protocol Settings
These are the timer intervals and retry settings defined in the 802.1X standard. They determine
how long the supplicant state machine will wait in a given state. These parameters shouldn’t be
modified without an understanding of the supplicant state machine. For more information about
the supplicant state machine, obtain its 802.1X protocol specification.
The parameters are:
• Authentication Timeout - The period of time the Client remains in the authenticating or
acquired state without receiving a response from the access point or switch.
• Held Timeout - The period of time the Client remains in the held state after failing
authentication.
• Start Timeout - The period of time the Client remains in the connecting state before restarting
when there is no response.
• Number of Start Attempts - The number of times the Client restarts before giving up. At that
point, the Client then defaults to the authenticated state, but there will be no network
connectivity because the protocol exchange was never completed.
Display EAP
notifications
This option specifies that the EAPOL notification message will be displayed to the user. An
authenticator may use such notification to inform you, for example, about a near password
expiration. However, some authenticators send chatty and annoying notifications that may, for
the convenience of the user, be suppressed. Note that all notifications are written to the event
log even if they are not displayed.
Renew IP address
Select this option to initiate a DHCP request to obtain a dynamic IP address after a successful
authentication, but only if the client detects that the connected network (the SSID) has changed.
The result is that renewal should not occur upon re-authentication, but does occur at boot or
when connecting to a different network. If you have a slow authenticator, you may wish to enable
this option when configuring the service because a slow authenticator may prevent you from
getting a DHCP-assigned IP address upon boot-up. This option is ignored if the given adapter
has a static IP address.
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Adding a Wireless Network Configuration
To add a wireless network configuration, on the main screen, tap and hold on the port, tap Configure on the Port popup menu,
then tap Add in the Network Configurations section of the Wireless Networks tab. The Network Profile screen opens displaying
the Profile Info tab.
On this tab,
You…
Profile Info
Enter basic profile information for your wireless connection.
WEP Mgmt
Enter the WEP settings for your wireless connection - see page 7-32.
WPA Settings
Enter the WPA settings for your wireless connection - see page 7-33.
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Profile Info Tab
Field
Description
Network Profile
Enter the name of this record. This is the name that appears in the Configured Networks list and,
by default, is the same as the broadcast SSID. Note that there is nothing special about the name
"default." You could configure any other record similarly and it would behave the same way.
Network Name
This is the SSID of the access point. If the access point broadcasts its SSID, then this value may
be derived from the Available Networks list. If the SSID does not broadcast, then you must
manually enter the value here.
Peer-to-Peer Group
(ad hoc mode):
Select this option to have two or more client workstations communicate with each other without
the benefit of an access point.
You should also select Do Active Scan and, in the WEP Management page, enable Use key
for data encryption while entering a common key for both sides.
WPA is not supported in this mode.
Do active scan
Select this option whenever the access point (or client, for ad hoc mode) is not broadcasting its
SSID.
Authentication Profile
Select the Client Configuration (user) profile associated with this network. The drop-down list
contains client profile names created in the User tab of the Client Configuration Area; see User
Tab on page 7-24.
To open the selected profile, select it in the drop-down list and tap View. The User tab opens
displaying the profile details. If you tap OK (to save changes) or Cancel, you are returned to the
Profile Info tab.
WEP Mgmt Tab
The WEP Mgmt tab enables you to set WEP parameters for each port.
Note: The settings on this tab window are interrelated. This means that selecting one may disable access to others.
Field
Description
Provide encryption
key dynamically
This option is selected by default. If this option is selected, the other WEP settings on this page
are disabled. To enter a custom WEP, de-select this option. The other fields become active.
Use key for data
encryption
Select this option to manually enter a WEP key to encrypt your data to the access point. You
enter that key in the Key field below.
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Field
Description
Use key to
authenticate with AP
Select this option if your network does not support 802.1x authentication and you need to
connect to the access point without username and password authentication. The key entered
below is used to authenticate instead.
In this field, enter the WEP key:
Key
ASCII - 5 or 13 characters
Hexadecimal - 10 or 26 characters.
When the key entered is in the correct format, the screen
changes to display the type - ASCII or Hexadecimal.
Key Index/Transmit
Key
The Key Index drop-down list contains the available keys. You may enter up to four keys for
reception; the Client will try all four to find one that works with the access point.
From the drop-down list, select the key to be used for transmission as well. If the key selected is
the transmit key, the Transmit key box is checked.
To change the transmit key, select another key and check the Transmit key box. The check box
of the original transmit key will be automatically de-selected.
WPA Settings Tab
The WPA Settings tab enables you to configure WPA settings.
Field
Description
WPA Mode
This drop-down list contains the following options:
• Disabled - Do not enable WPA mode. This is the default selection.
• WPA 802.1x - Enable WPA and obtain key information through the 802.1x protocol.
• WPA PSK - Enable WPA with Pre-Shared Key (PSK) information entered in the field below.
This mode is used if the 802.1x protocol is not being used for authentication.
PSK pass-phrase
This field activates if you select WPA PSK in the WPA Mode drop-down list.
Enter between 8 and 63 characters for your pass phrase. Asterisks appear as you type for
increased security.
Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
7 - 33
Logging
The event log is an ASCII text file named “LOG8021X.TXT” located in the directory defined by the WINDIR environment variable
(usually the Windows directory). The information the log records is determined by the log settings on the System tab of the Client
Configuration Area; see System Tab on page 7-26.
The format of the entries is
Time Stamp
Message Text
The Refresh button at the bottom of the screen is used to update the log file while you are reading it. If the file gets too large, old
entries are automatically deleted.
If you wish to start with a blank file, exit from the Client (so the icon no longer appears at the lower right of the screen) and delete
the log file (log8021x) in File Explorer; see Finding and Organizing Information on page 4-12.
When you restart the Client, a new log file is created.
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Dolphin® 9500 Series Mobile Computer User’s Guide - Preliminary Rev (d) 12/22/04
Installing Certificates with CertAdd
Certificate Requirements
During configuration, you may have specified one or two certificates to use during the authentication process. The specified
identity should match the Issued to field in the certificate and should be registered on the authentication server (i.e., RADIUS
server) that is used by the authenticator. In addition, your certificate must be valid on the authentication server. This requirement
depends on the authentication server and generally means that the authentication server must know the issuer of your certificate
as a trusted Certificate Authority.
If the selected certificate does require a password or pass phrase to decode the private key, enter this value in the “Certificate
Pass Phrase” field. This value will be encrypted when the configuration is saved. However, on some systems, there may not be
a certificate. If that is the case, you can use the section below as a primer on OS X certificate management.
About CertAdd
CertAdd is a stand-alone utility included with the Client that allows certificates to be selected and installed on a Windows Mobile
device.
Installing Certificates with CertAdd
Client or Certificate Authority (CA) certificates can be imported from *.cer (same as *.der), *.p7b, or *.pfx files.
1. Download the certificate file to the My Documents folder. The location isn’t critical, although you may want to create a
standard folder for consistency.
2. Go to Start > Programs > Meetinghouse Certificate Installer. The opening screen is displayed. All valid certificate file
types located in the My Documents folder appear in the list.
Valid certificate files
in the My
Documents folder
3. Tap and hold on a certificate in the list. A pop-up appears asking if you want to install the certificate.
4. Tap OK. The certificate is loaded into the correct certificate store.
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