Honeywell HD-128 SATCOM Transceiver User Manual Users Guide

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HD 128 User Manual

Users Guide

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers User's Guide

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 i Contents Preface .......................................................................v 1 Introduction ........................................................1 Introducing HSD aeronautical transceivers ..........................2 Services and features .............................................. 2 Installation modes .................................................. 3 About Inmarsat .................................................................7 Inmarsat Swift64 services ........................................ 8 Land Earth Stations (LES) ........................................ 9 Mobile Earth Stations (MES) ..................................... 9 About ISDN.....................................................................11 Accessing the Internet using ISDN........................... 11 ISDN components ................................................. 12 2 Getting started ..................................................15 Registering your HSD transceiver .....................................16 Activating service.................................................. 17 Operating considerations .................................................19 Satellite transitions ............................................... 19 Satellite communications ....................................... 19 Setting up .......................................................................20 ISDN data call requirements ................................... 21 Bonded calls (two-channel systems only) ................. 21 Powering up HSD transceivers ................................ 22 System readiness.................................................. 22 User interfaces ..................................................... 23 Configuring a terminal adapter................................ 26 Creating new dial-up networking connections....................32 3 Getting connected .............................................47 Connecting to the Internet...............................................48 Connecting to an intranet ................................................50 Making a terminal to terminal connection..........................52 Accessing remote files ........................................... 52 4 Placing voice calls .............................................55 Voice calling overview......................................................56 Dialing sequence explanation.................................. 57

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers ii Getting assistance................................................. 57 Placing air-to-ground voice calls .......................................58 Calling to North America ........................................ 58 Calling outside of North America ............................. 59 Placing voice calls from ground-to-air ...............................60 Using Auto Attendant ............................................ 60 5 Sending and receiving fax .................................65 Introduction to sending and receiving fax .........................66 Sending air-to-ground faxes .............................................66 Sending ground-to-air faxes .............................................69 Using Auto Attendant ............................................ 69 Using TELENOR Network 1—for fax calls................... 71 6 Troubleshooting ................................................73 Troubleshooting calls ....................................................... 74 Verifying the log-on status HSD transceivers............. 76 Checking connections ............................................ 77 Resetting the system............................................. 77 Optimizing your system ......................................... 78 Repair and product support .................................... 79 7 Annex ................................................................81 Acronyms and abbreviations ............................................82 Glossary..........................................................................83 Inmarsat satellite-beam coverage map .............................84 Recommended devices ....................................................85 Index........................................................................87 Customer feedback ..................................................93 Customer feedback ..................................................93 Customer comment form .........................................94 Important numbers..................................................95

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 iii List of Figures Figure 1 HSD aeronautical transceiver .....................................................v Figure 2 Satellite communication network .............................................10 Figure 3 System set-up options: terminal adapter...................................24 Figure 4 System set-up options: router ...................................................24 List of Tables Table 1 HSD transceiver default settings................................................18 Table 2 ISDN default MSN settings .......................................................27 Table 3 Satellite Ocean Region codes.....................................................63 Table 4 Satellite Ocean Region codes.....................................................72 Table 5 System log-on status tones.........................................................76

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers iv This page left intentionally blank.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 v Preface This User’s Guide provides an overview of Inmarsat services and operating instructions for EMS Technologies High-Speed Data (HSD) Aeronautical Transceivers. Although the HSD transceivers support a variety of user interfaces and configuration options, the purpose of this document is to provide an example of a basic system set-up only. Consult with your corporate Information Services personnel to customize the system to meet your specific system and user needs. This document uses Microsoft® Windows 98® as the example operating system for illustrating the set-up and configuration process of dial-up connections. However, performance results vary between operating systems. At the time of printing, Windows 2000® is the best performer of Microsoft operating systems for satellite network communications using HSD transceivers. Figure 1 HSD aeronautical transceiver

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers vi This page left intentionally blank

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 1 1 Introduction     HSD aeronautical transceivers Inmarsat ISDN services Satellite communications

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 2 Introducing HSD aeronautical transceivers HSD aeronautical transceivers provide a digital connection, between aircraft and ground communication networks, using the Inmarsat Satellite Communications system and the international public telephone network. HSD products support EIA/TIA-232, ISDN, and Ethernet connectivity between an aircraft and selected Land Earth Stations, using the Inmarsat Satellite Communications system and the international Public Switched Telephone Network (PSTN). The HSD transceivers act as a Mobile Earth Station (MES)—sending and receiving voice, fax, video, and data over satellite links. Services and features HSD transceivers’ services and features vary depending on the model and installation configuration-mode. The following section provides descriptions of all HSD models and configuration-modes documented in this User’s Guide. HSD transceivers are available in models that are installed as stand-alone systems or integrated into existing SATCOM systems.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 3 Installation modes STAND-ALONE mode HSD transceivers in Stand-Alone mode provide one or two channels of Swift64 data service. The HSD transceiver controls both the antenna and the High Power Amplifier (HPA). Features: • Operation with any Inmarsat approved Aero-H antenna • Antenna and HPA are controlled by the HSD system • Stand-Alone with ARINC 741 SATCOM Supported services: • Bi-directional data throughput for sending and receiving e-mail, surfing the Web, video conferencing, and connecting to internal intranets and Bulletin Board Systems (BBS) • ISDN interface • Voice and fax transmission (with terminal adapter or ISDN Phone) • Single channel (64 k) or dual channel (128 k) • Ethernet and Mobile Packet Data (future availability)

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 4 SELECTIVE mode (Non-Stand-Alone mode) In Selective mode, the HSD transceiver operates with an AERO H/H+ system. The HSD hardware is installed in the AERO H/H+ HPA equipment position. Selective mode provides one or two channels of Swift64 data or AERO H/H+ calls. If one or more Swift64 calls are in progress when an AERO H/H+ call is attempted, any incoming or outgoing Swift64 calls are pre-empted to allow the AERO H/H+ call to proceed. If any AERO H/H+ calls are in progress, Swift64 calls are not allowed by the system. To operate in Selective mode, version 3.45 or higher of the control software is required. Features: • Operation with any Inmarsat approved Aero-H High Gain antenna • Integrates with ARINC 741 SATCOM • Configures to operate as either a single or dual channel system Supported services: • Bi-directional data throughput for sending and receiving e-mail, surfing the Web, video conferencing, and connecting to internal intranets and Bulletin Board Systems (BBS) • ISDN interface • Voice communication through the existing Aero-H/H+ SATCOM System • One or two channels of 64 kb/s channels Ethernet and Mobile Packet Data (future availability)

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 5 COMBINED mode: At time of printing, systems do not operate in this mode. Software modifications are underway to enable this mode of operation. In Combined mode, the HSD transceiver operates with an AERO H/H+ system. The HSD hardware is installed in the AERO H/H+ HPA equipment position. This system configuration provides one channel of Swift64 data and allows AERO H/H+ calls. (Simultaneous Swift64 and AERO H/H+ calls can be placed at the same time providing there is sufficient HPA power available.) If one or more Swift64 calls are in process and an AERO H/H+ call is attempted (either incoming or outgoing), the AERO H/H+ call is allowed to proceed if there is sufficient HPA power available to process all of the calls. If any AERO H/H+ calls are in process, Swift64 calls are allowed—providing that there is sufficient HPA power available to process both the high-speed data and AERO H/H+ calls. Features: • Configures to operates as a single channel system only Supported services: • Bi-directional data throughput for sending and receiving e-mail, surfing the Web, video conferencing, and connecting to internal intranets and Bulletin Board Systems (BBS) • ISDN interface • Voice and fax transmission (with terminal adapter or ISDN Phone) • Swift 64 high-speed data service • Ethernet and Mobile Packet Data (future availability*) * Available via an optional service bulletin

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 6 CO-OPERATIVE mode: At time of printing, systems do not operate in this mode. In Co-operative mode, the HSD transceiver operates with an AERO H/H+ system. The HSD hardware is installed in the AERO H/H+ HPA equipment position. A communications link, between the AERO H/H+ system and the HSD system, coordinates the use of the HPA. This mode provides one or two channels of Swift64 data and allows AERO H/H+ calls. (Swift64 and AERO H/H+ calls can be placed at the same time—providing there is sufficient HPA power available.) If one or more Swift64 calls are in process and an AERO H/H+ call is attempted (either incoming or outgoing), the AERO H/H+ call is allowed to proceed if there is sufficient HPA power available to process all of the calls. If any AERO H/H+ calls are in process, Swift64 calls are allowed—providing that there is sufficient HPA power available to process both the high-speed data and AERO H/H+ calls. Features: • Configures to operate as either a single or dual channel system Supported services: • Bi-directional data throughput for sending and receiving e-mail, surfing the Web, video conferencing, and connecting to internal intranets and Bulletin Board Systems (BBS) • ISDN interface • Voice and fax transmission (with terminal adapter or ISDN Phone) • Swift 64 high-speed data service • Ethernet and Mobile Packet Data (future availability*) * Available via an optional service bulletin

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 7 About Inmarsat Inmarsat (International Maritime Satellite Organization) is an international organization that operates and maintains the satellites and satellite networks. Inmarsat operates four strategically placed geostationary satellites. Each satellite is located over an oceanic region; the ocean regions are named as follows: • Atlantic Ocean Region-East (AOR-E) • Atlantic Ocean Region-West (AOR-W) • Indian Ocean Region (IOR) • Pacific Ocean Region (POR) Inmarsat satellites provide worldwide telecommunication services for aviation, shipping, and land mobile terminal users. These satellites connect to ground telecommunication systems through Land Earth Stations (LES). Inmarsat offers a range of satellite services and utilizes Inmarsat service providers to provide a range of multimedia and voice communications. To find out more about Inmarsat visit their Web site at www.inmarsat.com.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 8 Inmarsat Swift64 services Inmarsat’s Swift64 service supports high-speed ISDN communications and TCP-IP Internet connectivity. HSD Aeronautical Transceivers provide the connection between the aircraft and the Swift64 service. Inmarsat Swift64 service supports the following: • Toll-quality voice • Four ISDN bearer Services (using Euro ISDN):  64 kb/s UDI (supports ISDN to ISDN connections)  56 kb/s (supports connections to terminals in switched 56 k networks)  Speech (supports voice connections between ISDN phones or analogue handsets connected to a Terminal Adapter)  3.1 kHz audio (supports connections between analogue devices commonly used over the PSTN): ISDN Modems     Group 3 fax machines Secure communications 4.8 k low-speed voice Inmarsat and Inmarsat service providers work together to provide these services anywhere within the coverage of the Inmarsat Swift64 satellite system. The coverage provided by Inmarsat’s Swift64 service is illustrated in the Annex of this User’s Guide. For further information about Swift64 services, visit Inmarsat’s Web site: www.inmarsat.com/swift64 or contact their Customer Care Service at: Tel: +44 20 7728 1777 Fax: +44 20 7728 1142 E-mail: customer_care@inmarsat.com

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 9 Land Earth Stations (LES) Inmarsat Service Providers (ISPs) operate Land Earth Stations (LES). The ISPs are typically public telephone companies of the country where the LES is located. Using satellite communications antenna and up-and-downlink communications equipment, the LES converts the space segment to a format compatible with public and private telephone and data networks. Each satellite is associated with a number of Land Earth Stations that fall within its coverage. Mobile Earth Stations (MES) The Mobile Earth Station (MES) provides ISDN service over the Satellite network similar to the ISDN services installed by telecommunications companies for land-based data communication. The HSD Aeronautical Transceiver acts as a Mobile Earth Station providing the connection to the Inmarsat Swift64 service. Figure 2 shows the basic connection between the MES, Satellite, LES, and land network connections.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 10 Land Earth StationINMARSAT SatelliteInternationalTelecommunicationsNetworkMES -Aircraft equippeHSD Aeronautical Tra Terrestrial Linkd withnsceiverAir-Ground-AirCommunicationsSpace Segment Figure 2 Satellite communication network

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 11 About ISDN ISDN (Integrated Services Digital Network) is a digital telecommunications technology that provides Internet, voice, fax, video, and data services. ISDN is digital, which allows for greater speed, flexibility (supports a broad range of applications), and reliability. Accessing the Internet using ISDN To access the Internet using ISDN service, the user needs to: • Establish a connection to the Internet through Dial-up Networking using a terminal adapter or router to connect to the Internet Service Provider • Run a Web browser to access Web sites

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 12 ISDN components The components required for ISDN service over the satellite network are listed below: • Euro ISDN terminal adapter or router • Euro ISDN line • ISDN Service Provider account • Computer • Dial-up Networking capabilities • Web browser The three main components required for ISDN service (terminal adapters, ISDN lines, and ISDN protocols) are described in the following sections. Although routers are also an interface option, only an example set-up using a terminal adapter is described in this User’s Guide. Terminal adapters—ISDN devices Terminal adapters are ISDN devices that function similarly to a modem.; they dial and answers calls, and receive and transmit data. Use a Euro S/T ISDN model terminal adapter with the HSD Aeronautical Transceiver. Inmarsat Swift64 service and the HSD Aeronautical Transceivers do not support the North American ISDN variant. ISDN protocols Terminal adapters use ISDN protocols to format data between the ISDN line and the user’s computer. HSD Transceivers support all ISDN protocols that run over a B channel on an ISDN line. These protocols are implemented and configured through the user’s operating system.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 13 Performance considerations of satellite ISDN The transmission of data over satellite networks differs from land-based ISDN applications. Satellite communications experience factors such as transit delay and bit errors caused by signal fading and blockages. ISDN protocols are designed specifically for ground-based ISDN networks. Performance of different ISDN protocols varies depending on the properties of each application. Because of these challenges, it is sometimes necessary to optimize the system to achieve peak performance over the satellite network. Optimizing ISDN protocols for satellite networks ISDN protocols are not designed specifically for use over satellite communication networks. To improve data transfer rates most ISDN protocols require minor adjustments. For best results, consider how the ISDN protocol you intend on using sends data over the network and adjust the configuration taking into account the unique operating environment of satellite network communication. As examples, consider the ISDN protocols TCP/IP over PPP and V.120. As a basic protocol, PPP is typically operated under the networking protocol TCP/IP. PPP has error checking properties but does not offer flow control. TCP/IP is flexible and designed to run over different networks including the Internet which like satellite networks experiences high transit delays. Used together, PPP and TCP/IP protocols perform well over the Inmarsat ISDN service. The protocol V.120 includes error correction and flow control applications. Flow control limits or fixes the amount of data that can be in transit at any one time and waits for acknowledgment of receipt from the other end of the connection before sending more data.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 14 The default parameters of V.120 limit the maximum transit size of the data package to approximately 1764 bytes causing poor performance results over satellite ISDN networks. Improve the performance of V.120 over satellite ISDN by changing the default parameters. Increase the maximum size of data allowed in transit at one time to a value up to approximately 8000 bytes. (Some applications of V.120 permit the user to change the ‘window-size’ just for this purpose.) When choosing an ISDN protocol for satellite ISDN networks consider a flexible solution that allows for modifications to the operating parameters to suit the unique environment of satellite ISDN. System performance also depends on which operating system you are using. At the time of printing, Windows 2000 is recommended for optimal performance. For more details, refer to the Troubleshooting section.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 15 2 Getting started      Registering your HSD transceiver Activating service Operating considerations Setting up Creating new dial-up networking connections

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 16 Registering your HSD transceiver The HSD transceivers act as a Mobile Earth Station (MES) providing the connection to the Inmarsat Swift64 service. Before operating an HSD transceiver, you must register with an Inmarsat service provider to activate an account and have Inmarsat Mobile Numbers assigned. At the time of printing, TELENOR and Satcom Direct, Inc. are the only service providers offering this service. For more information, contact their Customer Activation Department at the following numbers: Telenor In North America: 1-800-685-7898 Outside North America: 1-301-214-3100 Fax: 1-301-214-7092 E-mail: activations@telenor-usa.com customercare@telenor-usa.com Satcom Direct Inc. Telephone: 321-777-3000 Fax: 321-777-3702 E-mail: activations@satcomdirect.com Download an electronic copy of the Mobile Earth Station registration form from Telenor’s Web site at www.telenor-usa.com/Inmarsat_aero.pdf or from Satcom Direct Inc at www.satcomdirect.com. For an up-to-date listing of service providers, contact INMARSAT at 44-0-20-728-1777.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 17 Activating service Once registration is complete, your HSD Aeronautical Transceiver is assigned a Forward ID number—one for each channel card installed. These numbers act as ‘aircraft telephone numbers’. Each Forward ID is assigned INMARSAT Mobile Numbers (IMN). A different IMN is assigned to each type of communication service supported by Inmarsat Swift64 (speech, 3.1k audio, 56k data, and 64k data, and 4.8 k). Two-channel systems are therefore assigned two IMNs for each service type. Each service type also has a Multiple Subscriber Number (MSN) associated with it. The MSNs are programmed into the terminal adapter or other routing device. They serve to identify the service type requested on outgoing calls and to recognize and route incoming calls to the appropriate system device (telephone, fax, or computer). Dial code prefixes are also associated with each type of service. Although the HSD Transceiver automatically selects the appropriate service, these dial code prefixes are used to override defaulted service types on a call-by-call basis. Table 1 shows the factory default assignments associated with each service—as defined by the HSD Transceiver’s channel card.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 18 Table 1 HSD transceiver default settings IMN (Numbers assigned to aircraft) MSN ServiceType Dial code prefix (Forces service selection) 60xxxxxxx 40 Speech ¿ 81 ¿ 60xxxxxxx 20 3.1 k audio ¿ 82 ¿ 60xxxxxxx 30 56 k data ¿ 83 ¿ 60xxxxxxx 10 64 k data ¿ 84 ¿ 76xxxxxxx 40 4.8 k Low-Speed Voice ¿ 80 ¿ When connecting external devices to the HSD Transceiver, ensure that the service type required by the device has been configured (or assigned) the correct setting. Speech, 3.1k audio, 56 k data, and 64 k data are typically assigned 9-digit IMNs that begin with 60. Low-speed (4.8 k) voice is assigned a 9-digit IMN beginning with the digits 76. Low-speed (4.8 k) is an inexpensive service option for placing voice calls—but it provides lower audio quality. Both low-speed voice and 64 k speech calls use the MSN of 40; however, they are assigned different IMNs. To select low-speed voice for outbound calls, use the dial code prefix ¿80 ¿. The default service type for outbound calls (if no dial code prefix is used) is 64 k voice.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 19 Operating considerations The following section provides information on operating considerations that apply to HSD Transceivers. Satellite transitions The satellite beam used by the HSD transceiver changes as the aircraft moves from region to region at approximately the following coordinates: • AORW (54°W) to AORE (15.5°W) at 34.75°W • AORE (15.5°W) to IOR (64.5°E) at 24.5°E • IOR (64.5°E) to POR (178°E) at 121.5°E • POR (178°E) to AORW (54°W) at 118°W Calls in progress (longer than ten minutes in duration) during beam crossover and satellite hand-off are terminated. Your connection needs to be re-established once the beam crossover and satellite hand-off are complete. Satellite communications Satellite communications have unique operating considerations: • Communication, audio background-noise varies depending on the quality of the aircraft's sound insulation and handset quality • Satellite communications experience a slight delay during two-way communication

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 20 Setting up HSD Transceivers provide a transmission link from the aircraft to the satellite network. This data link is compatible with a range of devices and operating systems providing the user with choice and flexibility in customizing their system. This section provides general guidelines and instructions for a basic, system set-up only. Consult the user manuals or help files of the devices and operating system installed in your onboard network for more system-specific instructions.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 21 ISDN data call requirements The following equipment is required to make an ISDN connection using a HSD Transceiver: • Computer • Euro ISDN terminal adapter with an RJ-45 connector (standard ISDN connector) • RJ-45 to RJ-45 cable (ISDN cable) • Details of your Internet Service Provider: ISDN and International dial-up access, Dial-up number, account name (User ID), and password Another set-up option is to use a router instead of a terminal adapter. Figure 3 and Figure 4 illustrate system set-up options. Bonded calls (two-channel systems only) Bonded calls are possible with HSD transceivers that have two channel cards installed. Bonded calls utilize both 64 k channels to provide a single 128 k data channel. The terminal adapter or router places two separate calls to combine the data transfer over both channels. Although bonded calls provide a single 128 k channel, the actual link capacity is application and protocol dependant. Typical throughput on a Multilink PPP TCP/IP connection is only 80 to 90 % of the link capacity (running Windows 2000). The system can only make bonded calls if both channels are available. If another device is using one of the B Channels, then the data call proceeds—but as a single channel call. If a bonded call is in progress, (using both B channels) the system is busy and denies all other calls until a channel is free.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 22 Powering up HSD transceivers HSD aeronautical transceivers are typically powered up when the aircraft crew activates the avionics systems. System readiness HSD transceivers need Inertial Reference System (IRS) navigational data to operate. The avionics systems must be powered on and warmed up before the HSD is system-ready. With all avionics systems ready, HSD transceivers only require a minute to warm-up. Dial tone, heard through a handset, indicates that the HSD transceiver is ready for use. HSD transceivers automatically perform the following functions: • Select a satellite • Select a Spot Beam • Select a Land Earth Station (LES) • Log-on (register) • Control satellite and Spot Beam handovers

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 23 User interfaces HSD Aeronautical transceivers connect to a variety of interface options. The physical interface is EURO S/T, which supports several types of connections to user equipment. Terminal adapters and routers must be EURO ISDN S/T models. HSD transceivers provide either one or two ISDN S Bus interfaces (depending on which model and service mode is installed). Each Bus is capable of hosting up to eight, EURO ISDN devices—which means a two-channel system supports connections to up to sixteen, EURO ISDN devices. Each channel card provides one, 64 k B channel that is available to either ISDN Bus. If the channel (or channels) is “busy” or “in-call”, the request for service is denied (the system is busy). For ISDN data devices that support bonding and are connected to a two-channel card HSD transceiver, the device will attempt to use both B channels to increase data throughput as long as no other devices are “in call”. (See the section Bonded calls (two-channel systems only.) Figure 3 and Figure 4 illustrate a variety of interface options. Each system set-up configures to meet specific user needs.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 24 LAPTOP(PC)ModemPC CARD(PCMCIA)HSDTransceiverCOM EXT. MODEM(ANALOG)COM64K UDI DATA(MSN 10)64KSPEECH(MSN 40)3.1K AUDIO (MSN 20) FAX(ISDN)PHONE(ISDN)ISDNBRI S/TRJ-11RJ-11RS232EURO T/A(ISDN) *FAX(TIP/RING)PHONE(TIP/RING)Figure 3 System set-up options: terminal adapter ISDNISDNInmarsatSatelliteRx PInmarsatLESHost Computer /Corporate LANathHSDTransceiverPSTN AircraftFax2 WireAMT-50SATCOMAntennaTx PathPhone2 Wire8 Port Ethenet Hub computer computer computer computer computer computerEthernetEtherNetCisco 803 RouterISDNFigure 4 System set-up options: router

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 25 System set-up recommendations Start with a basic system set-up—then expand to a more complex system configuration. Note that although terminal adapters work well with Group 3 fax, using a router (as shown in Figure 4) is also an option. A list of the recommended devices tested with HSD Aeronautical Transceivers is provided in the Annex of this User’s Guide. This list is subject to change and is not intended to exclude other manufacturers’ devices. This document uses Windows 98 as an example operating system to illustrate the set-up and configuration process of dial-up connections. However, performance results vary between operating systems. At the time of printing, Windows 2000 is the best performer of Microsoft operating systems for satellite network communications using HSD transceivers.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 26 Configuring a terminal adapter This section provides basic instructions on how to configure a terminal adapter. Various combinations of operating systems, equipment models, and configurations are possible; therefore, consider the following procedure as a guideline only. Important: Ensure that you are using a EURO ISDN model—not a North American model. To configure a Terminal Adapter: 1. Select EURO ISDN as your switch type. 2. Select an ISDN protocol. It should be the same at both ends of the connection. (Contact your service provider for the appropriate protocol.) 3. Enter both the Directory Number (DN) and Service Provider ID (SPID) provided by your Internet Service Provider (IPS). 4. Enable the phone ports that you are using, and if necessary assign each port a Multiple Subscriber Number (MSN) number. (See Table 2 for default settings.) The terminal adapter uses the MSN numbers to identify outgoing calls, and to recognize and route incoming calls to the appropriate device. It is possible to have multiple devices on the ISDN line. Each service type has a MSN associated with it. The MSN defaults, as defined in the HSD transceiver channel card(s), are listed in Table 2 ISDN default MSN settings.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 27 Table 2 ISDN default MSN settings Service Type MSN Speech 403.1 k audio 20 56 k data 30 64 k data 10 4.8 k voice 40 Configure the ISDN numbers to be the same as the default MSNs as defined in Table 2. 5. In the Configure Modem dialog box: • Choose International as the geographical region; country or location for Where you are calling from • Select Multi-link PPP • Check Dynamic Bandwidth Allocation The terminal adapter is configured. You are ready to set-up your dial-up networking connections.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 28 To configure a Terminal Adapter for bonded calls (two-channel systems only): If the HSD Transceiver has two channel cards, bonded calls provide the potential for higher throughput. For bonded calls, configure the terminal adapter and connections to use Multilink PPP as the protocol. The system can only make bonded calls if both channels are available. If another device is using one of the B Channels, then the data call proceeds—but as a single channel call. If a bonded call is in progress, (using both B channels) the system is busy and denies all other calls until a channel is free. The following is an example configuration for bonded calls using a DIVA Terminal Adapter. Other manufacturer’s terminal adapters or if used routers may require different or more complex configurations to configure the system for bonded calls. 1. Using Hyperterm, connect to the DIVA T/A ISDN modem. 2. Type AT@MENU. The following screen appears.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 30 If you are dialing a EURO ISDN phone number or a North American ISDN number that has a “HUNT” group assigned, then no changes are required to the Dial-up networking set-up of the users computer. The following screen illustrates a dial-up networking connection with a “HUNT” group assigned.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 31 If you are dialing a North American ISDN number, both SPID numbers must be included in the dial-up networking connection to place Multilink calls. To configure the dial-up connection to include both SPID numbers, type in both numbers separated by the “&” symbol. The following screen illustrates the configuration of a Multilink connection to a North American number.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 32 Creating new dial-up networking connections Every operating system and version varies in the style, content, and order of dial-up networking connection procedures. For specific instructions, refer to your operating system’s help or user guide. This document provides examples using Microsoft Windows 98—for illustration purposes only. Performance between different operating systems varies. At the time of printing, Windows 2000 is the best performer of Microsoft operating systems for use over the satellite communications network. To set up a new dial-up networking connection to access the Internet—using a Windows 98 system: 1. Using Windows Explorer, open Dial-up Networking. 2. Double click on Make New Connection. The Make New Connection dialog box appears. 3. In the Type a name for the computer you are dialing text box, type in a name for the connection you are creating (for example, HSD Web Access).

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 33 4. In the Select a device text box, select the model of EURO ISDN modem installed on your system. 5. Click Configure, and then click on the Connection tab. The Connection tab sheet appears. The default configuration is normally correct—change it only if you know the details are different.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 34 6. In Call preferences, if the option is available: • Check Wait for dial tone before dialing. • Check Disconnect a call if idle for more than, and type in your preferred disconnect time. • Click OK. Note: Satellite communication charges are expensive; to avoid charges on open, idle connections, select a short ‘hang up period’. (A typical hang up period is 5 minutes.) You return to the Make New Connection dialog box. 7. In the Telephone number box, type in 28[#] as the telephone number, and then select INMARSAT (870) as the Country Code. Note: Telenor offers Direct Internet Access from the Land Earth Station for seamless connection to the Internet. No additional registration is required; just program your new dial-up connection to call 28 [#].

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 35 8. Click Next>, and then click Finish. The creation of your New Dial-up Connection for Internet access is complete. Now you are ready to configure this connection.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 36 To configure your new Internet dial-up network connection: 1. In Dial-up Networking, with the right mouse button click on the new connection you created for Internet access. The Connect submenu appears. 2. Select Properties. The Properties dialog box for the Internet connection you created appears. 3. Click the General tab.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 37 4. Make sure that the telephone number displayed is 28#. 5. Do not Use Area code and Dialing Properties. If it is checked, clear it. 6. Click the Server Types tab. The Server Types tab sheet appears. 7. Select PPP: Internet, Windows NT Server, Windows 98 (or PPP: Windows 95/98/NT4/2000, Internet for other versions of Windows) as the Type of Dial-up Server, and then check the following:  Log on to network  Enable Software compression  TCP/IP 8. Click TCP/IP Settings.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 38 The TCP/IP Properties dialog box appears. 9. Ensure that Server assigned name server addresses is selected and then click OK. 10. Click the Multilink tab, and then click Use additional devices: • If the terminal adapter (ISDN modem) you have installed is not listed; • Click Add. • If the terminal adapter (ISDN modem) you have installed is listed under Device name; • Select the terminal adapter, and then Click Edit.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 39 The Edit Extra Device dialog box appears. 11. Verify that the Device name shows the terminal adapter (Euro ISDN modem) you have installed, and that the Phone number is 28#, and then click OK. You return to the Multilink tab sheet. 12. To complete your dial-up connection configuration, click OK. Your new Dial-up Connection to Internet is configured. You are ready to access the Internet using the HSD Transceiver.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 40 To set up a new dial-up networking connection an intranet—using a Windows 98 system: 1. Using Windows Explorer, open Dial-up Networking. 2. Double click on Make New Connection. The Make New Connection dialog box appears. 3. In the Type a name for the computer you are dialing text box, type in a name for your connection. (For example, HSD Intranet Access.) 4. Select the Terminal Adapter/ Euro ISDN modem as the ‘device’.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 41 5. Click Configure, and then click on the Connection tab. The default configuration is normally correct—change it if you know the details are different. 6. In Call preferences, if the option is available: • Check Wait for dial tone before dialing; • Check Disconnect a call if idle for more than, and type in your preferred disconnect if idle, time-period, and then click OK. Note: Satellite communication charges are expensive; to avoid charges on open, idle connections, select a short ‘hang up period’. (A typical hang up period is 5 minutes.)

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 42 7. Click OK. You return to the Make New Connection dialog box. 8. In the text boxes, type in the International Code (00), Country Code, Area Code and/or City code, and Telephone number, for your intranet. Ensure that you have ended the dialing sequence by pressing #. 9. Click Next>, and then Click Finish to complete the creation of your New Connection. You have successfully created a new Dial-up Networking connection to an intranet. Now you are ready to configure this connection.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 43 To configure your new intranet dial-up network connection: 1. In Dial-up Networking, with the right mouse button click on the icon of your new intranet connection. The Connect submenu appears. 2. Select Properties. The Properties dialog box appears. 3. Click the General tab.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 44 4. In the text boxes, verify that the International Code (00), Country Code, Area Code and/or City code, and Telephone number are correct for your intranet. Ensure that you have ended the dialing sequence by pressing #. 5. Do not Use Area code and Dialing Properties. If it is checked, clear it. 6. Click the Server Types tab. The Server Types tab sheet appears.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 45 7. Select PPP: Internet, Windows NT Server, Windows 98 (or PPP: Windows 95/98/NT4/2000, Internet for later versions of Windows) as the Type of Dial-up Server, and then check the following:  Log on to network  Enable Software compression  TCP/IP 8. Click TCP/IP Settings. The TCP/IP Properties dialog box appears. 9. Ensure that Obtain an IP address automatically is selected, and then click OK. Note: The remote access must also be configured to Obtain an IP address automatically. If the remote access is configured to a specific IP address: • Select Specify name server addresses. • Type in the required IP address and Subnet Mask information, and then click OK.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 46 10. Click the Multilink tab, select Use additional devices, select the ISDN terminal adapter listed, and then click Add. The ISDN terminal adapter you have connected to your computer shows as the Selected device. 11. Click Edit. The Edit Extra Device dialog box appears. 12. Verify that the phone number of the remote network you are dialing is correct, and then click OK. Your new Dial-up Connection to a remote network (intranet) is now configured. You are ready to access the network using the HSD Transceiver.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 47 3 Getting connected    Connecting to the Internet Connecting to an intranet Connecting to a remote computer

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 48 Connecting to the Internet This section provides basic instructions on how to connect to the Internet. If you have not set-up a new dial-up networking connection, go to Chapter 2, Getting started and follow the instructions provided. How to access your dial-up connections varies depending upon which operating system and computer hardware you are using. Consult your operating system’s help or user manual for specific instructions. The following procedures provide general instructions on how to connect to the Internet using the HSD Transceiver. The example provided uses Windows 98 for illustration purposes only. Performance between operating systems varies. At the time of printing, Windows 2000 is the best performer of Microsoft operating systems for use over the satellite communications network. To connect to the Internet: 1. Open the Dial-up Networking window. 2. Double click on the connection you created for connecting to the Internet called HSD Web Access. The Connect To window appears.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 49 3. Type in your User Name and Password. Ensure that the phone number shown 28#. This is the number for direct connection to the Internet from the Land Earth Station. 4. Click Connect. Connection is made with the Satellite Communication Network. The LES will route your call directly to the Internet. Once your Internet connection is established, launch your Web browser to surf, send and receive e-mails, and use the Internet the same as you would at home or office. Important: If you are finished, be sure to disconnect. Charges continue to apply on open connections.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 50 Connecting to an intranet This section provides basic instructions on how to connect to remote networks (intranets). If you have not set-up a dial-up networking connection for this remote location, go to Chapter 2, Getting Started, and follow the instructions provided for setting up a new connection to a remote network. Accessing your dial-up connections varies depending upon which operating system you are using. Consult your operating system help or user manual for specific instructions. The following procedure provides general instructions on how to connect to an intranet. The example provided uses Windows 98 for illustration purposes only. Performance between operating systems varies. At the time of printing, Windows 2000 is the best performer of Microsoft operating systems for use over the satellite communications network.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 51 To connect to an remote network: 1. Open the Dial-up Networking window. 2. Double click on the connection you created for connecting to your intranet called HSD Intranet Access. The Connect To window appears. 3. In the User name and Password boxes, type in your User Name and Password. 4. Verify that the correct phone number of your intranet is displayed in the Phone number text box. A complete phone number includes the international calling code (00), a country code, area code and/or city code, a telephone number, and must end with the # symbol. Example: 00 +1 + 613 + 5551212 + # 5. Click Connect. Your dial-up connection is now in progress. Once the connection is established, access your intranet as usual. Important: If you are finished, be sure to disconnect. Charges continue to apply on open connections.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 52 Making a terminal to terminal connection Using FTP, you can establish a connection between remote terminals (computers). Accessing remote files Using the HSD Transceiver, you are able to upload (get) and download (put) files from remote computers. To transfer files from a remote terminal using FTP: 1. Establish a connection to the remote server. 2. Check that the connection is established—ping the remote computer you are dialing. If the connection is established, you will receive a reply. 3. Open the command window. For example, in Windows 98: • Click StartRunType in command, and then click OK.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 53 The MS-DOS window appears. 4. Type FTP [IP address of the remote computer], and then press ENTER. 5. If prompted, type in your User ID and Password, and then press ENTER. You are now ready to transfer files with the target (remote) computer.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 54 To “get” files from the target computer: • In the MS-DOS window, type get filename, and then press ENTER. The file will now begin to transfer. When the transfer is completed, open the file as usual. To “put” files on the target computer: • In the MS-DOS window, type put filename, and then press ENTER. The file will now begin to transfer. When the transfer is completed, open the file as usual. Important: If you are finished transferring files, be sure to disconnect. Charges continue to apply on open connections.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 55 4 Placing voice calls    Voice calling overview Placing air-to-ground calls Placing ground-to-air calls

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 56 Voice calling overview Placing voice calls from the aircraft to the ground is similar to placing an international telephone call. Air-to-ground calls need to include the following codes: • An international access code (The international access code for all airborne equipment is 00. For ground-to-air calls, use the international code of the location the call is originating from.) • The country code of your call destination • The area code and city code (if applicable) of your call destination Before making calls, make sure that the HSD transceiver system is ready. Pick up the handset and listen for dial tone. Dial tone indicates that the system is ready. Satellite calls take longer than normal ground communications to complete—expect a short delay before your call rings through (approximately 30 seconds). To complete or ‘send’ your call, you must end your dialing sequence by pressing the pound key #. Pressing # signals the system to send your call. NOTE: • Always remember to complete your dialing sequence by pressing #. This sends your call. • After a call is terminated, wait for the system to ‘clear down’ before placing new calls (approximately 30 seconds).

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 57 Dialing sequence explanation The following diagram explains the different components of a typical dialing sequence required when placing voice and fax calls from air-to-ground using a HSD Transceiver. The components are described as follows: • The Fax Call Prefix is only used when sending fax. The prefix indicates to the system the type of service being requested. • The International Code of [00] is required for all calls from the aircraft. • The Country Code, Area Code or City Code, and Telephone or Fax Number are dialed the same as ground-based calls. • The pound key [#] must be included at the end of the dialing string to initiate (send) the call. Fax Call PrefixCountInternational Codery Code Area Code or CityCodeTelephone or FaxNumberSend00*82* + 1AreaCode Fax Number #+++ +Getting assistance If you need assistance or have questions about placing calls, contact the Land Earth Station operator. To contact the LES operator: • Dial 33, and then press #

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 58 Placing air-to-ground voice calls This section provides detailed instructions on how to place a variety of air-to-ground voice calls. Calling to North America To place a voice call from air-to-ground to North America: 1. Listen for dial tone before placing a call; it indicates that the system is ready. 2. Dial 00. 3. Dial 1 (the country code for North America). 4. Dial the area code, and then the telephone number. 5. Press #. 00 1Area C+++ ode TelephoneNumber #+The call is routed through the satellite link and the Land Earth Station (LES) and connecting to the PSTN; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 59 Calling outside of North America To place a voice call from air-to-ground to countries outside of North America: 1. Listen for dial tone before placing a call; it indicates that the system is ready. 2. Dial 00. 3. Dial the country code. 4. Dial the city/area code. 5. Dial the telephone number. 6. Press #. Area Code/City CodeTelephoneNumber +++CountryCode+0 0 #The call is being routed through the satellite link and the Land Earth Station (LES), then connecting to the PSTN; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 60 Placing voice calls from ground-to-air This section provides detailed instructions on how to place a variety of voice calls from ground-to-air (calling to an aircraft). Using Auto Attendant To place a voice call from ground-to-air (from North America) using Auto Attendant: 1. Dial the Auto Attendant number, 1-203-262-0874. An automated voice prompt asks you to dial the aircraft number. 2. Dial the aircraft number—the Inmarsat Mobile Number (IMN). An automated voice prompt asks for your account payment information (account charge number). 3. Enter your account number. 1-203-262-0874 + AircraftNumber (IMN)AccountNumber+The call is being routed through the Land Earth Station (LES) to the satellite link and aircraft; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 61 To place a voice call from ground-to-air (from outside of North America) using Auto Attendant: 1. Dial the International Code required in the country you are calling from. 2. Dial the Auto Attendant number, 1-203-262-0874. An automated voice prompt asks you to dial the aircraft number. 3. Dial the aircraft number—the Inmarsat Mobile Number (IMN). An automated voice prompt asks for your account payment information (account charge number). 4. Enter your account number. AircraftNumber(IMN)AccountNumber++1-203-262-0874+InternationalCode The call is being routed through the Land Earth Station (LES) to the satellite link and aircraft; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 62 Using TELENOR Network 1—for voice calls TELENOR Mobile Communications Network 1 service provides easy access to an INMARSAT terminal. Network 1 service directly connects the ground caller to Telenor’s network. Callers must be registered for Network 1 service. Currently this service is only available in the U.S. For more information or to register for Network 1 call, contact TELENOR at 1-301-214-3100. This section provides instructions on how to place a ground-to-air call using TELENOR Mobile Communications Network 1 service.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 63 To place a voice call from ground-to-air using Network 1 service (available only in the U.S.): 1. Dial 10 + 10 + 222. 2. Dial 011. 3. Dial the Ocean Region number that the HSD Transceiver is logged onto. Refer to Table 4 for a list of Ocean Region numbers. Note: • You may have to try each Ocean Region number before determining the correct Ocean Region the HSD Transceiver is logged-on to. For more information on using Network 1, contact Telenor at 1-301-214-3100. • For offices with PBXs, the calling line identity for the main PBX number should be subscribed to Network 1. 4. Dial the INMARSAT Mobile Number (IMN). 10+10+ 222 ++011 OceanRegionNumberAircraft Number(IMN)+The call is being routed through the Land Earth Station (LES) to the satellite link and aircraft; you may experience up to a 30 second delay before your call rings through. Table 3 Satellite Ocean Region codes Satellite Ocean Region Ocean Region Number Atlantic Ocean Region East (AOR-E) 871 Atlantic Ocean Region West (AOR-W) 874 Pacific Ocean Region (POR) 872 Indian Ocean Region (IOR) 873

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 64 This page left intentionally blank.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 65 5 Sending and receiving fax   Sending faxes from air-to-ground Sending faxes from ground-to-air

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 66 Introduction to sending and receiving fax Sending and receiving faxes using an HSD Transceiver is a similar operation to sending faxes on the ground. Consult your fax machine’s user manual for detailed operating instructions. Note: Terminal adapters support Group 3 fax. Sending air-to-ground faxes Consult your fax machine’s user manual for detailed operating instructions. The following procedures provide dialing instructions specific to the HSD Transceiver and satellite communication networks.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 67 To send a fax to North America: 1. If a handset is available, listen for dial tone. Dial tone indicates that the system is ready. 2. Dial ¿ 82 ¿. 3. Dial 00 4. Dial 1. 5. Dial the area code. 6. Dial the fax number. 7. Press the pound key #. 00 +*82* + 1AreaCode FAX Number #++ +The call is being routed through the satellite link and the Land Earth Station (LES), then connecting to the PSTN; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 68 To send a fax to outside North America: Consult your fax machine’s user manual for operating instructions, and then follow the steps below: 1. If a handset is available, listen for dial tone. Dial tone indicates that the system is ready. 2. Dial ¿ 82 ¿. 3. Dial 00. 4. Dial the country code. 5. Dial the city/area code. 6. Dial the fax number. 7. Press the pound key #. 00 +*82* +CoCuntryode Area Code/City CodeTelephoneNumber #+++The call is being routed through the satellite link and the Land Earth Station (LES), then connecting to the PSTN; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 69 Sending ground-to-air faxes Consult your fax machine’s user manual for operating instructions, and then follow the steps below: Using Auto Attendant To place a fax call from ground-to-air, from North America using Auto Attendant: 1. Dial the Auto Attendant number: 1-203-262-0874. An automated voice prompt asks you to dial the aircraft number. 2. Dial the aircraft number. An automated voice prompt asks for your account payment information (account charge number). 3. Enter your account number. 1-203- 262-0874Aircraft TerminalNumber (IMN)AccountNumber++The call is being routed through the Land Earth Station (LES) to the satellite link; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 70 To place a fax call from ground-to-air (from outside of North America) using Auto Attendant: 1. Dial the International Code required in the country you are calling from. 2. Dial the Auto Attendant number: 1-203-262-0874. An automated voice prompt asks you to dial the aircraft number. 3. Dial the aircraft number. An automated voice prompt asks for your account payment information (account charge number). 4. Enter your account number. AircraftNumber(IMN)AccountNumber+1-203-262-0874 ++InternationalCode The call is being routed through the Land Earth Station (LES) to the satellite link and aircraft; you may experience up to a 30 second delay before your call rings through.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 71 Using TELENOR Network 1—for fax calls TELENOR Mobile Communications Network 1 service provides easy access to an INMARSAT terminal. Network 1 service directly connects the ground caller to Telenor’s network. Callers must be registered for Network 1 service. Currently this service is only available in the U.S. For more information or to register for Network 1 call, contact TELENOR at 1-301-214-3100. This section provides instructions on how to place a ground-to-air call using TELENOR Mobile Communications Network 1 service.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 72 To place a FAX call from ground-to-air using Network 1 service: 1. Dial 10 + 10 + 222. 2. Dial 011. 3. Dial the Ocean Region number that the mobile terminal is logged onto—refer to Table 6 for a list of Ocean Region numbers. Note: • You may have to try each Ocean Region number before determining the correct Ocean Region the HSD Transceiver is logged-on to. For more information on using Network 1, contact Telenor at +1-301-214-3100. • For offices with PBXs, the calling line identity for the main PBX number should be subscribed to Network 1. 4. Dial the Aircraft Number (IMN). 10+10+ 222++ 011OceanRegionNumberAircraft Number(IMN)+The call is being routed through the Land Earth Station (LES) to the satellite link and aircraft; you may experience a 30 to 60 second delay before your call rings through. Table 4 Satellite Ocean Region codes Satellite Ocean Region Ocean Region Number Atlantic Ocean Region East (AOR-E) 871 Atlantic Ocean Region West (AOR-W) 874 Pacific Ocean Region (POR) 872 Indian Ocean Region (IOR) 873

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 73 6 Troubleshooting     Troubleshooting calls System and connection checks System optimization Product support

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 74 Troubleshooting calls The following section provides basic troubleshooting information that includes symptoms and suggested solutions. Troubleshooting voice calls Symptom SolutionThe number you have dialed may be incomplete or incorrect. Check your number and try again. For the correct number format, refer to the calling instructions provided in this User’s Guide. A toll-free number was dialed. Most toll-free numbers do not work with the aeronautical Satcom Network. The pound key # was not pressed. When placing a call from air-to-ground, the # pound key must be pressed to initiate the calling sequence. Try your call again, making sure that you end your dialing sequence by pressing #. Call does not ring through. No tone is audible even after 30 to 60 seconds. Physical connection to the HSD Transceiver or attached user devices may be broken. Check all wiring connections and try your call again. System has not cleared previous calls. Dial tone must be audible; dial tone indicates that the system is ready. If dial tone is not audible, hang up and wait 30 seconds for the system to clear, and then try your call again. Call does not ring through. Fast busy signal is audible in handset. The System is busy or is in a transient state. (The system may be logging-on, changing beams, or acquiring a satellite or LES.) Listen for dial tone before placing your call.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 75 Troubleshooting data calls Physical connection to devices may be broken. Check to make sure that all device (computer, ISDN modem, phone, fax) lines and cables are connected properly. The connections are not configured correctly. Check your dial-up connection to ensure that you have configured it properly. Cannot establish an Internet or intranet connection. Dialing error. For intranet connections, ensure that the dialing sequence begins with the international code (00) and ends with the # symbol. For direct Internet access, ensure that the phone number dialed is 28#. Internet/intranet connection or file transfer drops unexpectedly. The Aircraft has crossed into a new satellite beam region. During beam crossovers, connections longer than 10 minutes are dropped. If your connection drops, wait 30 seconds and re-establish your connection.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 76 Verifying the log-on status HSD transceivers • Press ¿¿ • Dial 11 • Press # You hear one of three different tones: a busy tone, two beeps repeated, or a high-pitched tone. Table 5 provides an explanation of what each tone implies. Table 5 System log-on status tones Tone heard Log-on Status Action Busy tone • The HSD Transceiver is ‘busy’. It may be acquiring a satellite or LES, or logging-on • Wait for the system to ‘clear down’ and then try your call again Two beeps repeated • The HSD Transceiver is waiting for further commands after acquiring a satellite and LES • Wait for the system to be ready and then try your call again High-pitched tone • System logged-on and ready to use • Place your calls If you continue to experience difficulties completing your call, contact the LES operator for assistance (no charges apply). To contact the LES operator for assistance—dial 33#.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 77 Checking connections System failures are often the result of incorrect, damaged, or disconnected cables and wiring. Make sure that the following connections are made: • Computer cables to the terminal adapter or router are all connected properly • Connection to the HSD Transceiver is confirmed • All external devices (fax, telephones, computers) are connected properly Resetting the system If a number of call or connection attempts are unsuccessful, the system may need resetting. To reset the HSD Transceiver: • Press the reset button on the front panel of the HSD Transceiver or the remote cabin reset button (if installed). The HSD Transceiver will automatically reset and log-on to the LES.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 78 Optimizing your system The data rate performance varies due to the following factors: • Satellite system or Internet congestion • Satellite communication properties (high transit delays) For best results: • Optimize both ends of the connection • Ensure that the protocol settings are identical on both ends of your connection • Choose TCP/IP run over PPP as your protocol • Use Windows 2000 as an operating system • Check your modem manufacturer’s configuration guidelines—changing the default settings (e.g. window size) may improve data transfer rates

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 79 Repair and product support For product support concerning HSD Transceivers, contact EMS Technologies at: EMS Technologies Canada 1725 Woodward Drive Ottawa, Ontario, Canada, K2C 0P9 EMS Reception: (613) 727-1771 EMS Product Support: (USA and Canada): (888) 300-7415 Other countries: (613) 727-5338 EMS Product Support E-mail Address: hsd.help@emstechnologies.ca

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 80 This page left intentionally blank.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 81 7 Annex    Acronyms and abbreviations Glossary Inmarsat satellite beam map

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 82 Acronyms and abbreviations AOR-E Atlantic Ocean Region East AOR-W Atlantic Ocean Region West BBS Bulletin Board System BRI Basic Rate ISDN DN Directory Number DOS Disc Operating System FTP File Transfer Protocol HPA High Power Amplifier HSD High Speed Data HST High Speed Satcom Transceiver IMN INMARSAT Mobile Number INMARSAT International Maritime Satellite Organization IOR Indian Ocean Region IP Internet Protocol IRS Inertial Reference System ISDN Integrated Services Digital Network ISP Internet Service Provider Kbps Kilobits per second LES Land Earth Station MES Mobile Earth Station MPDS Mobile Packet Data Service MSN Multiple Subscriber Number POR Pacific Ocean Region PPP Point-to-Point Protocol PSTN Public Switched Telephone Network SATCOM Satellite Communications System SPID Service Provider ID T/A Terminal Adapter TCP/IP Transmission Control Protocol/Internet Protocol

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 83 Glossary bit rate The number of bits transmitted per second (bps). INMARSAT The international organization that operates the satellite system network. Inmarsat Mobile Number (IMN) Assigned by Inmarsat, these numbers act as ‘aircraft telephone numbers’. ISDN Integrated Service Digital Network is a telecommunications technology that provides high-speed data transfer over a range of communication services: Internet, fax, voice, and data. Land Earth Station (LES) Land Earth Stations are operated by Inmarsat Service Providers. They provide the connection between the orbiting satellites and the international ground communications network. Mobile Earth Station (MES) The mobile terminal that provides the communication link between the aircraft and the satellite network. The HSD Transceiver acts as a Mobile Earth Station. Ocean Region The beam coverage area of an Inmarsat satellite. subnet mask A subnet mask is used to determine what subnet an IP address belongs to. Subnetting allows the network administrator to divide the host part of the address into two or more subnets. terminal adapter An ISDN modem device.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 84 Inmarsat satellite-beam coverage map Inmarsat Aeronautical Spot Beam Coverage Inmarsat Swift 64 Coverage

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 85 Recommended devices The following is a list of the recommended devices tested with HSD Transceivers. This list is subject to change and is not intended to exclude other manufacturers’ devices. Terminal Adapters (Aircraft): Diva T/A ISDN Modem (Euro ISDN model, PN 810-194-02) ISDN PCMCIA CARD Eicon Diva Pro PC Card (International) - Eicon PN, 305-195 Terminal Adapters (Ground): US Robotics Courier I Modem ISDN with V.Everything Router (Aircraft): 803 Cisco Systems Euro Router Router (Ground): 1604 R Cisco Systems North American Router Compression Box (Aircraft and Ground): Expand Networks, Expand Accelerator 2800 series Recommended operating system This document uses Windows 98 as an example to illustrate the set-up and configuration process of dial-up connections. However, performance results vary between operating systems. At the time of printing, Windows 2000 is the best performer out of all available Microsoft operating systems for satellite network communications.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 86 This page left intentionally blank.

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 87 Index A B abbreviations · 82 accessing beam coverage · 19, 75, 84 intranets · 50 remote files · 52 beam crossover · 19, 75 Web · 11, 48 bonded calls · 21, 28 acronyms · 82 adding terminal adapter · 38 C aircraft telephone number assignment of · 17 calls service types assigned to · 17 air-to-ground · 56, 58 air-to-ground calls bonded ·21, 28 to North America · 58 data · 47-54 to outside of NorthAmerica · 59 failure · 74 termination · 19 fax using Network 1 · 63 to North America · 67 overview of voice · 56 to outside of North America · 68 combined mode· 5 configuration voice calls · 58 of ISDN modem · 27 Auto Attendant of Terminal Adapter · 27 calling from outside North America · 61 for bonded calls · 28 calling from North America · 60 of Internet connection · 36 of intranet connection · 43 connecting to Internet · 48 intranet · 50 remote computer · 52

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 88 connection F checking of · 77 dropped · 75 fax failure · 75 air-to-ground outside of North America · 68 contacting EMS product support · 79 air-to-ground to North America · 67 ground-to-air · 69 LES operator · 57 ground-to-air using Auto Attendant · 69 co-operative mode· 6 creating file transfer protocol · dial-up connection to intranet · 40 transferring files using · 52 connect to a remote terminal using · 52 dial-up connection for Internet access · 32 FTP · See file transfer protocol Customer Feedback · 93 D G definition of terms · See glossary get files from remote terminal · 54 device options · 23, 24 dial code prefix glossary · 83 default setting of · 18 ground-to-air description of · 17 calls · 60 for forcing service selection · 17 fax · 69 using Network 1 · 63 dialing sequence from outside North America explanation of · 57 dial-up networking · 32 using Auto Attendant · 61 dropped connection from North America Internet · 75 calling using Auto-Attendant · 60 intranet · 75 using Auto Attendant E faxing · 69 editing terminal adapter · 38 EMS product support · 79

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 89 creating connection for · 32 configurating connection of · 36 H intranet HSD configuring connection of · 43 features of · 2 installation modes of · 3 connecting to · 50 creating connection for · 40 introduction to · 2 ISDN services of · 2 about · 11 powering up · 22 components of · 12 services of · 2 devices · 12 warm-up period · 22 range of applications · 11 ISDN data call equipment required · 21 requirements for · 21 I ISPs · See Internet Service Providers IMN· See Inmarsat Mobile Numbers L information maintenance · 79 product support · 79 Land Earth Station repair · 79 description · 7, 9 Inmarsat operation of · 9 about · 7 operator · 57 ocean regions of · 7 LES· See Land Earth Station service providers · 8, 16 services supported by · 8 log-on status · 76 telecommunication services · 7 low-speed voice · 18, 27 Inmarsat Mobile Numbers assignment of · 17 Installation modes combined· 6 cooperative· 5 selective· 4 stand-alone· 3 Intergrated Services Digital Network · 11 Internet connecting to · 48

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 90 M P maintenance performance considerations· 13 contact information · 79 MES· See Mobile Earth Station powering up· 22 product support · 79 Mobile Earth Station put about · 2, 9 files on remote computer· 54 activation · 17 registering of · 16 R MSN · See Multiple Subscriber Number remote files Multiple Subscriber Number accessing · 52 remote computer description of · 17 connecting to · 52 service types assigned to · 18 getting files from, · 54 putting files on · 54 repair · 79 O contact information · 79 router · 24 operating considerations satellite communications · 19 optimizing system · 78

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 91 S T SATCOM DIRECT· 16 Telenor satellite communication charges · 34 as service provider · 16 customer activation department · 16 hand off · 19 transitions · 19 Telenor Network 1 · 62, 71 operating considerations of · 19 calling ground-to-air using · 63 performance considerations of · 13 registration information · 62, 71 selective mode· 4 service Terminal Adapter activation · 17 adding · 38 service type configuration of · 26 associated default settings for · 17 description of · 12 editing · 38 service providers· 16 using Multiple Subscriber Numbers · 17 setting up bonded calls · 21 terminal to terminal dial-up connection to Internet · 32 connection of · 52 transferring files dial-up connection using FTP · 52 transition to intranet · 40 of satellite · 19 stand-alone mode· 3 troubleshooting · 74 system optimization of · 78 readiness · 22 set-up possibilities · 24

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 92 U user interface common · 23 customization of · 23 options for · 24 physical connections· 24 V verification log-on status of HSD · 76 voice calls · 56 low-speed · 18, 27 overview of service· 56 W Web access · 48

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 93 Customer feedback To help us improve the quality of our product documentation, we would appreciate your comments on this publication. Please complete and submit the following Customer Comments Form to notify us of any errors or omissions in this document. Mail comments regarding this publication to: Satcom Product Support EMS Technologies Canada Ltd. 1725 Woodward Drive Ottawa, Ontario Canada, K2C 0P9 E-mail: hsd.help@emstechnologies.ca

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. HSD Aeronautical Transceivers 94 Customer comment form Publication Information Publication title: ________________________ Publication number: ________________________ Publication date: ________________________ Revision date: ________________________ Customer Information Name: ________________________ Position: ________________________ Telephone: ________________________ Email address: ________________________ Company’s name & address: ______________________________________________________________________________________________________________________________ Customer Comments: ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. User’s Guide EMS-MN-1110-10048 Important numbers Aircraft Numbers Inmarsat Mobile number: Aircraft Registration number: Aircraft Manufacturer's number: Inmarsat Mobile Numbers (IMN) ISDN Speech number: ISDN Audio 3.1 kHz number: ISDN HSD 56k number: ISDN HSD 64k number: Low-speed voice: MPDS (future availability): User Numbers Corporate telephone number: Corporate fax number: Intranet dial-up number: Internet Service Provider: Account charge number: ________________

CONFIDENTIALITY STATEMENT This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd. Copyright © EMS Technologies Canada, Ltd. EMS Technologies Canada Ltd. 1725 Woodward Drive Ottawa, Ontario Canada, K2C 0P9 EMS Reception: (613) 727-1771 EMS Sales and Marketing: (800)-600-9959 EMS Product Support: USA and Canada: (888) 300-7415 Outside North America: (613) 727-5338 EMS SATCOM E-mail Support: hsd.help@emstechnologies.ca EMS Web site: www.ems-t.com

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