Honeywell HD-128 SATCOM Transceiver User Manual Users Guide

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HSD
Aeronautical Transceivers
User's Guide
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD AERONAUTICAL TRANSCEIVERS
The information in this document is subject to change without notice,
and should not be construed as a commitment by EMS Technologies,
who reserve the right to make improvements to the product described
in this User’s Guide at any time and without notice.
No part of this document may be reproduced, transcribed, copied, or
translated by any means without the prior written consent of EMS
Technologies Canada.
The EMS logo is a trademark of EMS Technologies.
Copyright © EMS Technologies, 2002
Microsoft, Windows, Windows 98 are registered trademarks or
trademarks of Microsoft Corporation. Other product and company
names herein may be the trademarks of their respective owners.
Revision
Sections
revised
All
All
Release
Date
22/03/02
2/08/02
Comments
Initial Release
Release of combined
product document, addition
of bonded calls, low-speed
voice calls, revision of
initial release
HSD Aeronautical Transceivers
User's Guide
Document No. EMS-MN-1110-10048
Revision B
© EMS Technologies Canada
August 2, 2002
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
User’s Guide EMS-MN-1110-10048
Contents
Preface .......................................................................v
Introduction ........................................................1
Introducing HSD aeronautical transceivers ..........................2
Services and features .............................................. 2
Installation modes .................................................. 3
About Inmarsat .................................................................7
Inmarsat Swift64 services ........................................ 8
Land Earth Stations (LES) ........................................ 9
Mobile Earth Stations (MES) ..................................... 9
About ISDN.....................................................................11
Accessing the Internet using ISDN........................... 11
ISDN components ................................................. 12
Getting started ..................................................15
Registering your HSD transceiver .....................................16
Activating service.................................................. 17
Operating considerations .................................................19
Satellite transitions ............................................... 19
Satellite communications ....................................... 19
Setting up .......................................................................20
ISDN data call requirements ................................... 21
Bonded calls (two-channel systems only) ................. 21
Powering up HSD transceivers ................................ 22
System readiness.................................................. 22
User interfaces ..................................................... 23
Configuring a terminal adapter................................ 26
Creating new dial-up networking connections....................32
Getting connected .............................................47
Connecting to the Internet ...............................................48
Connecting to an intranet ................................................50
Making a terminal to terminal connection..........................52
Accessing remote files ........................................... 52
Placing voice calls .............................................55
CONFIDENTIALITY STATEMENT
Voice calling overview......................................................56
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
explanation..................................
57
any third partyDialing
other than thesequence
recipient organization,
without the prior written permission of EMS Technologies Canada,
Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
Getting assistance................................................. 57
Placing air-to-ground voice calls .......................................58
Calling to North America ........................................ 58
Calling outside of North America ............................. 59
Placing voice calls from ground-to-air ...............................60
Using Auto Attendant ............................................ 60
Sending and receiving fax .................................65
Introduction to sending and receiving fax .........................66
Sending air-to-ground faxes .............................................66
Sending ground-to-air faxes .............................................69
Using Auto Attendant ............................................ 69
Using TELENOR Network 1—for fax calls ................... 71
Troubleshooting ................................................73
Troubleshooting calls .......................................................74
Verifying the log-on status HSD transceivers............. 76
Checking connections ............................................ 77
Resetting the system............................................. 77
Optimizing your system ......................................... 78
Repair and product support .................................... 79
Annex ................................................................81
Acronyms and abbreviations ............................................82
Glossary..........................................................................83
Inmarsat satellite-beam coverage map .............................84
Recommended devices ....................................................85
Index........................................................................87
Customer feedback ..................................................93
Customer feedback ..................................................93
Customer comment form .........................................94
Important numbers..................................................95
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
ii
User’s Guide EMS-MN-1110-10048
List of Figures
Figure 1 HSD aeronautical transceiver .....................................................v
Figure 2 Satellite communication network .............................................10
Figure 3 System set-up options: terminal adapter...................................24
Figure 4 System set-up options: router ...................................................24
List of Tables
Table 1 HSD transceiver default settings................................................18
Table 2 ISDN default MSN settings .......................................................27
Table 3 Satellite Ocean Region codes.....................................................63
Table 4 Satellite Ocean Region codes.....................................................72
Table 5 System log-on status tones.........................................................76
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
iii
HSD Aeronautical Transceivers
This page left intentionally blank.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
iv
User’s Guide EMS-MN-1110-10048
Preface
This User’s Guide provides an overview of Inmarsat
services and operating instructions for EMS Technologies
High-Speed Data (HSD) Aeronautical Transceivers.
Although the HSD transceivers support a variety of user
interfaces and configuration options, the purpose of this
document is to provide an example of a basic system set-up
only. Consult with your corporate Information Services
personnel to customize the system to meet your specific
system and user needs.
This document uses Microsoft® Windows 98® as the
example operating system for illustrating the set-up and
configuration process of dial-up connections. However,
performance results vary between operating systems.
At the time of printing, Windows 2000® is the
best performer of Microsoft operating
systems for satellite network
communications using HSD transceivers.
FigureCONFIDENTIALITY
1 HSD aeronautical
transceiver
STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
This page left intentionally blank
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
vi
User’s Guide EMS-MN-1110-10048
Introduction
HSD aeronautical transceivers
Inmarsat
ISDN services
Satellite communications
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
Introducing HSD aeronautical transceivers
HSD aeronautical transceivers provide a digital connection,
between aircraft and ground communication networks,
using the Inmarsat Satellite Communications system and
the international public telephone network.
HSD products support EIA/TIA-232, ISDN, and Ethernet
connectivity between an aircraft and selected Land Earth
Stations, using the Inmarsat Satellite Communications
system and the international Public Switched Telephone
Network (PSTN).
The HSD transceivers act as a Mobile Earth Station
(MES)—sending and receiving voice, fax, video, and data
over satellite links.
Services and features
HSD transceivers’ services and features vary depending on
the model and installation configuration-mode. The
following section provides descriptions of all HSD models
and configuration-modes documented in this User’s Guide.
HSD transceivers are available in models that are installed
as stand-alone systems or integrated into existing SATCOM
systems.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
User’s Guide EMS-MN-1110-10048
Installation modes
STAND-ALONE mode
HSD transceivers in Stand-Alone mode provide one or two
channels of Swift64 data service. The HSD transceiver
controls both the antenna and the High Power Amplifier
(HPA).
Features:
•
Operation with any Inmarsat approved
Aero-H antenna
•
Antenna and HPA are controlled by the
HSD system
•
Stand-Alone with ARINC 741 SATCOM
Supported services:
•
Bi-directional data throughput for sending and
receiving e-mail, surfing the Web, video
conferencing, and connecting to internal
intranets and Bulletin Board Systems (BBS)
•
ISDN interface
•
Voice and fax transmission (with terminal
adapter or ISDN Phone)
•
Single channel (64 k) or dual channel (128 k)
•
Ethernet and Mobile Packet Data (future
availability)
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
SELECTIVE mode (Non-Stand-Alone mode)
In Selective mode, the HSD transceiver operates with an
AERO H/H+ system. The HSD hardware is installed in the
AERO H/H+ HPA equipment position.
Selective mode provides one or two channels of Swift64
data or AERO H/H+ calls.
If one or more Swift64 calls are in progress
when an AERO H/H+ call is attempted, any
incoming or outgoing Swift64 calls are preempted to allow the AERO H/H+ call to
proceed.
If any AERO H/H+ calls are in progress,
Swift64 calls are not allowed by the system.
To operate in Selective mode, version 3.45
or higher of the control software is required.
Features:
•
Operation with any Inmarsat approved Aero-H
High Gain antenna
•
Integrates with ARINC 741 SATCOM
•
Configures to operate as either a single or dual
channel system
Supported services:
•
Bi-directional data throughput for sending and
receiving e-mail, surfing the Web, video
conferencing, and connecting to internal
intranets and Bulletin Board Systems (BBS)
•
ISDN interface
•
Voice communication through the existing AeroH/H+ SATCOM System
•
One or two channels of 64 kb/s channels
Ethernet and Mobile Packet Data (future
availability)
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
User’s Guide EMS-MN-1110-10048
COMBINED mode:
At time of printing, systems do not operate in
this mode. Software modifications are
underway to enable this mode of operation.
In Combined mode, the HSD transceiver operates with an
AERO H/H+ system. The HSD hardware is installed in the
AERO H/H+ HPA equipment position.
This system configuration provides one channel of Swift64
data and allows AERO H/H+ calls. (Simultaneous Swift64
and AERO H/H+ calls can be placed at the same time
providing there is sufficient HPA power available.)
If one or more Swift64 calls are in process
and an AERO H/H+ call is attempted (either
incoming or outgoing), the AERO H/H+ call
is allowed to proceed if there is sufficient
HPA power available to process all of the
calls.
If any AERO H/H+ calls are in process,
Swift64 calls are allowed—providing that
there is sufficient HPA power available to
process both the high-speed data and AERO
H/H+ calls.
Features:
•
Configures to operates as a single channel
system only
Supported services:
•
Bi-directional data throughput for sending and
receiving e-mail, surfing the Web, video
conferencing, and connecting to internal
intranets and Bulletin Board Systems (BBS)
•
ISDN interface
•
Voice and fax transmission (with terminal
adapter or ISDN Phone)
•
Swift 64 high-speed data service
•
Ethernet and Mobile Packet Data (future
availability*)
CONFIDENTIALITY STATEMENT
Available
an and
optional
service
bulletin
This document contains*information
that via
is private
Confidential,
and is supplied
on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
CO-OPERATIVE mode:
At time of printing, systems do not operate in
this mode.
In Co-operative mode, the HSD transceiver operates with
an AERO H/H+ system. The HSD hardware is installed in
the AERO H/H+ HPA equipment position.
A communications link, between the AERO H/H+ system
and the HSD system, coordinates the use of the HPA.
This mode provides one or two channels of Swift64 data
and allows AERO H/H+ calls. (Swift64 and AERO H/H+
calls can be placed at the same time—providing there is
sufficient HPA power available.)
If one or more Swift64 calls are in process
and an AERO H/H+ call is attempted (either
incoming or outgoing), the AERO H/H+ call
is allowed to proceed if there is sufficient
HPA power available to process all of the
calls.
If any AERO H/H+ calls are in process,
Swift64 calls are allowed—providing that
there is sufficient HPA power available to
process both the high-speed data and AERO
H/H+ calls.
Features:
•
Configures to operate as either a single or dual
channel system
Supported services:
•
Bi-directional data throughput for sending and
receiving e-mail, surfing the Web, video
conferencing, and connecting to internal
intranets and Bulletin Board Systems (BBS)
•
ISDN interface
•
Voice and fax transmission (with terminal
adapter or ISDN Phone)
•
Swift 64 high-speed data service
•
Ethernet and Mobile Packet Data (future
availability*)
CONFIDENTIALITY STATEMENT
This document contains*information
that via
is private
Confidential,
and is supplied
on the express condition that it is not to be
Available
an and
optional
service
bulletin
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
User’s Guide EMS-MN-1110-10048
About Inmarsat
Inmarsat (International Maritime Satellite Organization) is
an international organization that operates and maintains
the satellites and satellite networks. Inmarsat operates four
strategically placed geostationary satellites. Each satellite is
located over an oceanic region; the ocean regions are
named as follows:
•
Atlantic Ocean Region-East (AOR-E)
•
Atlantic Ocean Region-West (AOR-W)
•
Indian Ocean Region (IOR)
•
Pacific Ocean Region (POR)
Inmarsat satellites provide worldwide telecommunication
services for aviation, shipping, and land mobile terminal
users. These satellites connect to ground telecommunication
systems through Land Earth Stations (LES).
Inmarsat offers a range of satellite services and utilizes
Inmarsat service providers to provide a range of multimedia
and voice communications.
To find out more about Inmarsat visit their Web site at
www.inmarsat.com.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
Inmarsat Swift64 services
Inmarsat’s Swift64 service supports high-speed ISDN
communications and TCP-IP Internet connectivity. HSD
Aeronautical Transceivers provide the connection between
the aircraft and the Swift64 service.
Inmarsat Swift64 service supports the following:
•
Toll-quality voice
•
Four ISDN bearer Services (using Euro ISDN):
64 kb/s UDI (supports ISDN to ISDN
connections)
56 kb/s (supports connections to terminals in
switched 56 k networks)
Speech (supports voice connections between
ISDN phones or analogue handsets
connected to a Terminal Adapter)
3.1 kHz audio (supports connections
between analogue devices commonly used
over the PSTN):
ISDN Modems
Group 3 fax machines
Secure communications
4.8 k low-speed voice
Inmarsat and Inmarsat service providers work together to
provide these services anywhere within the coverage of the
Inmarsat Swift64 satellite system. The coverage provided
by Inmarsat’s Swift64 service is illustrated in the Annex of
this User’s Guide.
For further information about Swift64 services, visit
Inmarsat’s Web site: www.inmarsat.com/swift64 or contact
their Customer Care Service at:
Tel: +44 20 7728 1777
Fax: +44 20 7728 1142
E-mail: customer_care@inmarsat.com
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
User’s Guide EMS-MN-1110-10048
Land Earth Stations (LES)
Inmarsat Service Providers (ISPs) operate Land Earth
Stations (LES). The ISPs are typically public telephone
companies of the country where the LES is located.
Using satellite communications antenna and up-anddownlink communications equipment, the LES converts the
space segment to a format compatible with public and
private telephone and data networks.
Each satellite is associated with a number of Land Earth
Stations that fall within its coverage.
Mobile Earth Stations (MES)
The Mobile Earth Station (MES) provides ISDN service
over the Satellite network similar to the ISDN services
installed by telecommunications companies for land-based
data communication.
The HSD Aeronautical Transceiver acts as a Mobile Earth
Station providing the connection to the Inmarsat Swift64
service.
Figure 2 shows the basic connection between the MES,
Satellite, LES, and land network connections.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
HSD Aeronautical Transceivers
Space Segment
INMARSAT Satellite
Air-Ground-Air
Communications
MES -Aircraft equipped with
HSD Aeronautical Transceiver
Terrestrial Link
International
Telecommunications
Network
Land Earth Station
Figure 2 Satellite communication network
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
10
User’s Guide EMS-MN-1110-10048
About ISDN
ISDN (Integrated Services Digital Network) is a digital
telecommunications technology that provides Internet,
voice, fax, video, and data services.
ISDN is digital, which allows for greater speed, flexibility
(supports a broad range of applications), and reliability.
Accessing the Internet using ISDN
To access the Internet using ISDN service, the user
needs to:
•
Establish a connection to the Internet through
Dial-up Networking using a terminal adapter or
router to connect to the Internet Service Provider
•
Run a Web browser to access Web sites
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
11
HSD Aeronautical Transceivers
ISDN components
The components required for ISDN service over the
satellite network are listed below:
•
Euro ISDN terminal adapter or router
•
Euro ISDN line
•
ISDN Service Provider account
•
Computer
•
Dial-up Networking capabilities
•
Web browser
The three main components required for ISDN service
(terminal adapters, ISDN lines, and ISDN protocols) are
described in the following sections.
Although routers are also an interface option, only an
example set-up using a terminal adapter is described in this
User’s Guide.
Terminal adapters—ISDN devices
Terminal adapters are ISDN devices that function similarly
to a modem.; they dial and answers calls, and receive and
transmit data.
Use a Euro S/T ISDN model terminal adapter with the HSD
Aeronautical Transceiver. Inmarsat Swift64 service and the
HSD Aeronautical Transceivers do not support the North
American ISDN variant.
ISDN protocols
Terminal adapters use ISDN protocols to format data
between the ISDN line and the user’s computer.
HSD Transceivers support all ISDN protocols that run over
a B channel on an ISDN line. These protocols are
implemented and configured through the user’s operating
system.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
12
User’s Guide EMS-MN-1110-10048
Performance considerations of satellite ISDN
The transmission of data over satellite networks differs
from land-based ISDN applications. Satellite
communications experience factors such as transit delay
and bit errors caused by signal fading and blockages.
ISDN protocols are designed specifically for ground-based
ISDN networks. Performance of different ISDN protocols
varies depending on the properties of each application.
Because of these challenges, it is sometimes necessary to
optimize the system to achieve peak performance over the
satellite network.
Optimizing ISDN protocols for satellite networks
ISDN protocols are not designed specifically for use over
satellite communication networks. To improve data transfer
rates most ISDN protocols require minor adjustments.
For best results, consider how the ISDN protocol you intend
on using sends data over the network and adjust the
configuration taking into account the unique operating
environment of satellite network communication.
As examples, consider the ISDN protocols TCP/IP over
PPP and V.120.
As a basic protocol, PPP is typically operated under the
networking protocol TCP/IP. PPP has error checking
properties but does not offer flow control. TCP/IP is
flexible and designed to run over different networks
including the Internet which like satellite networks
experiences high transit delays. Used together, PPP and
TCP/IP protocols perform well over the Inmarsat ISDN
service.
The protocol V.120 includes error correction and flow
control applications. Flow control limits or fixes the amount
of data that can be in transit at any one time and waits for
acknowledgment of receipt from the other end of the
connection before sending more data.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
13
HSD Aeronautical Transceivers
The default parameters of V.120 limit the maximum transit
size of the data package to approximately 1764 bytes
causing poor performance results over satellite ISDN
networks.
Improve the performance of V.120 over satellite ISDN by
changing the default parameters. Increase the maximum
size of data allowed in transit at one time to a value up to
approximately 8000 bytes. (Some applications of V.120
permit the user to change the ‘window-size’ just for this
purpose.)
When choosing an ISDN protocol for satellite ISDN
networks consider a flexible solution that allows for
modifications to the operating parameters to suit the unique
environment of satellite ISDN.
System performance also depends on which operating
system you are using. At the time of printing, Windows
2000 is recommended for optimal performance.
For more details, refer to the Troubleshooting section.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
14
User’s Guide EMS-MN-1110-10048
Getting started
Registering your HSD transceiver
Activating service
Operating considerations
Setting up
Creating new dial-up networking
connections
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
15
HSD Aeronautical Transceivers
Registering your HSD transceiver
The HSD transceivers act as a Mobile Earth Station (MES)
providing the connection to the Inmarsat Swift64 service.
Before operating an HSD transceiver, you must register
with an Inmarsat service provider to activate an account and
have Inmarsat Mobile Numbers assigned.
At the time of printing, TELENOR and Satcom Direct, Inc.
are the only service providers offering this service. For
more information, contact their Customer Activation
Department at the following numbers:
Telenor
In North America:
1-800-685-7898
Outside North America:
1-301-214-3100
Fax:
E-mail:
1-301-214-7092
activations@telenor-usa.com
customercare@telenor-usa.com
Satcom Direct Inc.
Telephone:
Fax:
E-mail:
321-777-3000
321-777-3702
activations@satcomdirect.com
Download an electronic copy of the Mobile Earth Station
registration form from Telenor’s Web site at www.telenorusa.com/Inmarsat_aero.pdf or from Satcom Direct Inc at
www.satcomdirect.com.
For an up-to-date listing of service providers, contact
INMARSAT at 44-0-20-728-1777.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Activating service
Once registration is complete, your HSD Aeronautical
Transceiver is assigned a Forward ID number—one for
each channel card installed. These numbers act as ‘aircraft
telephone numbers’.
Each Forward ID is assigned INMARSAT Mobile Numbers
(IMN). A different IMN is assigned to each type of
communication service supported by Inmarsat Swift64
(speech, 3.1k audio, 56k data, and 64k data, and 4.8 k).
Two-channel systems are therefore assigned two IMNs for
each service type.
Each service type also has a Multiple Subscriber Number
(MSN) associated with it. The MSNs are programmed into
the terminal adapter or other routing device. They serve to
identify the service type requested on outgoing calls and to
recognize and route incoming calls to the appropriate
system device (telephone, fax, or computer).
Dial code prefixes are also associated with each type of
service. Although the HSD Transceiver automatically
selects the appropriate service, these dial code prefixes are
used to override defaulted service types on a call-by-call
basis.
Table 1 shows the factory default assignments associated
with each service—as defined by the HSD Transceiver’s
channel card.
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This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Table 1 HSD transceiver default settings
IMN
(Numbers
assigned
to aircraft)
60xxxxxxx
60xxxxxxx
60xxxxxxx
60xxxxxxx
76xxxxxxx
MSN
Service
Type
Dial code prefix
(Forces service
selection)
40
20
30
10
40
Speech
3.1 k audio
56 k data
64 k data
4.8 k LowSpeed Voice
¿ 81 ¿
¿ 82 ¿
¿ 83 ¿
¿ 84 ¿
¿ 80 ¿
When connecting external devices to the HSD Transceiver,
ensure that the service type required by the device has been
configured (or assigned) the correct setting.
Speech, 3.1k audio, 56 k data, and 64 k data are typically
assigned 9-digit IMNs that begin with 60. Low-speed
(4.8 k) voice is assigned a 9-digit IMN beginning with the
digits 76.
Low-speed (4.8 k) is an inexpensive service option for
placing voice calls—but it provides lower audio quality.
Both low-speed voice and 64 k speech calls
use the MSN of 40; however, they are
assigned different IMNs.
To select low-speed voice for outbound calls,
use the dial code prefix ¿80 ¿. The default
service type for outbound calls (if no dial
code prefix is used) is 64 k voice.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Operating considerations
The following section provides information on operating
considerations that apply to HSD Transceivers.
Satellite transitions
The satellite beam used by the HSD transceiver changes as
the aircraft moves from region to region at approximately
the following coordinates:
•
AORW (54°W) to AORE (15.5°W) at 34.75°W
•
AORE (15.5°W) to IOR (64.5°E) at 24.5°E
•
IOR (64.5°E) to POR (178°E) at 121.5°E
•
POR (178°E) to AORW (54°W) at 118°W
Calls in progress (longer than ten minutes in duration)
during beam crossover and satellite hand-off are terminated.
Your connection needs to be re-established once the beam
crossover and satellite hand-off are complete.
Satellite communications
Satellite communications have unique operating
considerations:
•
Communication, audio background-noise varies
depending on the quality of the aircraft's sound
insulation and handset quality
•
Satellite communications experience a slight
delay during two-way communication
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Setting up
HSD Transceivers provide a transmission link from the
aircraft to the satellite network. This data link is compatible
with a range of devices and operating systems providing the
user with choice and flexibility in customizing their system.
This section provides general guidelines and instructions
for a basic, system set-up only.
Consult the user manuals or help files of the devices and
operating system installed in your onboard network for
more system-specific instructions.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
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User’s Guide EMS-MN-1110-10048
ISDN data call requirements
The following equipment is required to make an ISDN
connection using a HSD Transceiver:
•
Computer
•
Euro ISDN terminal adapter with an RJ-45
connector (standard ISDN connector)
•
RJ-45 to RJ-45 cable (ISDN cable)
•
Details of your Internet Service Provider: ISDN
and International dial-up access, Dial-up number,
account name (User ID), and password
Another set-up option is to use a router
instead of a terminal adapter.
Figure 3 and Figure 4 illustrate system setup options.
Bonded calls (two-channel systems only)
Bonded calls are possible with HSD transceivers that have
two channel cards installed. Bonded calls utilize both 64 k
channels to provide a single 128 k data channel. The
terminal adapter or router places two separate calls to
combine the data transfer over both channels.
Although bonded calls provide a single 128 k channel, the
actual link capacity is application and protocol dependant.
Typical throughput on a Multilink PPP TCP/IP connection
is only 80 to 90 % of the link capacity (running Windows
2000).
The system can only make bonded calls if both channels are
available. If another device is using one of the B Channels,
then the data call proceeds—but as a single channel call.
If a bonded call is in progress, (using both B channels) the
system is busy and denies all other calls until a channel is
free.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Powering up HSD transceivers
HSD aeronautical transceivers are typically powered up
when the aircraft crew activates the avionics systems.
System readiness
HSD transceivers need Inertial Reference System (IRS)
navigational data to operate. The avionics systems must be
powered on and warmed up before the HSD is
system-ready.
With all avionics systems ready, HSD transceivers only
require a minute to warm-up. Dial tone, heard through a
handset, indicates that the HSD transceiver is ready for use.
HSD transceivers automatically perform the following
functions:
•
Select a satellite
•
Select a Spot Beam
•
Select a Land Earth Station (LES)
•
Log-on (register)
•
Control satellite and Spot Beam handovers
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
User interfaces
HSD Aeronautical transceivers connect to a variety of
interface options. The physical interface is EURO S/T,
which supports several types of connections to user
equipment.
Terminal adapters and routers must be
EURO ISDN S/T models.
HSD transceivers provide either one or two ISDN S Bus
interfaces (depending on which model and service
mode is installed).
Each Bus is capable of hosting up to eight, EURO ISDN
devices—which means a two-channel system supports
connections to up to sixteen, EURO ISDN devices.
Each channel card provides one, 64 k B channel that is
available to either ISDN Bus. If the channel (or channels) is
“busy” or “in-call”, the request for service is denied (the
system is busy).
For ISDN data devices that support bonding and are
connected to a two-channel card HSD transceiver, the
device will attempt to use both B channels to increase data
throughput as long as no other devices are “in call”. (See
the section Bonded calls (two-channel systems only.)
Figure 3 and Figure 4 illustrate a variety of interface
options. Each system set-up configures to meet specific
user needs.
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
FAX
(ISDN)
HSD
Transceiver
PHONE
(ISDN)
64K
PC CARD
(PCMCIA)
LAPTOP
(PC)
ISDN
BRI S/T
SPEECH
(MSN 40)
PHONE
(TIP/RING)
3.1K AUDIO
(MSN 20)
FAX
(TIP/RING)
RJ-11
RJ-11
Modem
COM
COM
EURO T/A
(ISDN) *
EXT. MODEM
(ANALOG)
RS232
64K UDI DATA
(MSN 10)
Figure 3 System set-up options: terminal adapter
Inmarsat
Satellite
AMT-50
SATCOM
Antenna
8 Port Ethenet Hub
Inmarsat
LES
Ethernet
computer
computer
ISDN
Rx Path Tx Path
EtherNet
computer
Cisco 803 Router
PSTN
ISDN
computer
2 Wire
ISDN
2 Wire
HSD
Transceiver
Host Computer /
Corporate LAN
computer
Fax
Phone
computer
Aircraft
Figure 4 System set-up options: router
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
System set-up recommendations
Start with a basic system set-up—then expand to a more
complex system configuration. Note that although terminal
adapters work well with Group 3 fax, using a router (as
shown in Figure 4) is also an option.
A list of the recommended devices tested with HSD
Aeronautical Transceivers is provided in the Annex of this
User’s Guide. This list is subject to change and is not
intended to exclude other manufacturers’ devices.
This document uses Windows 98 as an example operating
system to illustrate the set-up and configuration process of
dial-up connections. However, performance results vary
between operating systems.
At the time of printing, Windows 2000 is the
best performer of Microsoft operating
systems for satellite network
communications using HSD transceivers.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Configuring a terminal adapter
This section provides basic instructions on how to configure
a terminal adapter.
Various combinations of operating systems, equipment
models, and configurations are possible; therefore, consider
the following procedure as a guideline only.
Important: Ensure that you are using a EURO ISDN
model—not a North American model.
To configure a Terminal Adapter:
1.
Select EURO ISDN as your switch type.
2.
Select an ISDN protocol. It should be the same at
both ends of the connection. (Contact your service
provider for the appropriate protocol.)
3.
Enter both the Directory Number (DN) and Service
Provider ID (SPID) provided by your Internet Service
Provider (IPS).
4.
Enable the phone ports that you are using, and if
necessary assign each port a Multiple Subscriber
Number (MSN) number. (See Table 2 for default
settings.)
The terminal adapter uses the MSN numbers to identify
outgoing calls, and to recognize and route incoming calls to
the appropriate device.
It is possible to have multiple devices on the
ISDN line. Each service type has a MSN
associated with it. The MSN defaults, as
defined in the HSD transceiver channel
card(s), are listed in Table 2 ISDN default
MSN settings.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
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User’s Guide EMS-MN-1110-10048
Table 2 ISDN default MSN settings
Service Type
Speech
3.1 k audio
56 k data
64 k data
4.8 k voice
MSN
40
20
30
10
40
Configure the ISDN numbers to be the same as the default
MSNs as defined in Table 2.
5.
In the Configure Modem dialog box:
•
Choose International as the geographical region;
country or location for Where you are
calling from
•
Select Multi-link PPP
•
Check Dynamic Bandwidth Allocation
The terminal adapter is configured. You are ready to
set-up your dial-up networking connections.
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To configure a Terminal Adapter
for bonded calls (two-channel systems only):
If the HSD Transceiver has two channel cards, bonded calls
provide the potential for higher throughput. For bonded
calls, configure the terminal adapter and connections to use
Multilink PPP as the protocol.
The system can only make bonded calls if
both channels are available. If another
device is using one of the B Channels, then
the data call proceeds—but as a single
channel call.
If a bonded call is in progress, (using both B
channels) the system is busy and denies all
other calls until a channel is free.
The following is an example configuration for bonded calls
using a DIVA Terminal Adapter. Other manufacturer’s
terminal adapters or if used routers may require different or
more complex configurations to configure the system for
bonded calls.
1.
Using Hyperterm, connect to the DIVA T/A
ISDN modem.
2.
Type AT@MENU.
The following screen appears.
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User’s Guide EMS-MN-1110-10048
3.
In the protocol field, select Multilink PPP.
The protocol filed now shows Multilink PPP as the
selected protocol.
4.
When prompted, select yes to save the profile and
then reboot.
5.
Using the AT@ MENU command, confirm the
settings are correct.
The Diva T/A is now configured to place bonded
Multilink calls.
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
If you are dialing a EURO ISDN phone number or a
North American ISDN number that has a “HUNT”
group assigned, then no changes are required to the
Dial-up networking set-up of the users computer.
The following screen illustrates a dial-up networking
connection with a “HUNT” group assigned.
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User’s Guide EMS-MN-1110-10048
If you are dialing a North American ISDN number,
both SPID numbers must be included in the dial-up
networking connection to place Multilink calls.
To configure the dial-up connection to include both
SPID numbers, type in both numbers separated by the
“&” symbol.
The following screen illustrates the configuration of a
Multilink connection to a North American number.
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HSD Aeronautical Transceivers
Creating new dial-up networking connections
Every operating system and version varies in the style,
content, and order of dial-up networking connection
procedures.
For specific instructions, refer to your operating system’s
help or user guide.
This document provides examples using Microsoft
Windows 98—for illustration purposes only. Performance
between different operating systems varies.
At the time of printing, Windows 2000 is the best
performer of Microsoft operating systems for use over
the satellite communications network.
To set up a new dial-up networking
connection to access the Internet—using a
Windows 98 system:
1.
Using Windows Explorer, open Dial-up
Networking.
2.
Double click on Make New Connection.
The Make New Connection dialog box appears.
3.
In the Type a name for the computer you are
dialing text box, type in a name for the connection
you are creating (for example, HSD Web Access).
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User’s Guide EMS-MN-1110-10048
4.
In the Select a device text box, select the model of
EURO ISDN modem installed on your system.
5.
Click Configure, and then click on the Connection
tab.
The Connection tab sheet appears.
The default configuration is normally correct—change
it only if you know the details are different.
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HSD Aeronautical Transceivers
6.
In Call preferences, if the option is available:
•
Check Wait for dial tone before dialing.
•
Check Disconnect a call if idle for more than,
and type in your preferred disconnect time.
•
Click OK.
Note: Satellite communication charges are
expensive; to avoid charges on open, idle
connections, select a short ‘hang up period’.
(A typical hang up period is 5 minutes.)
You return to the Make New Connection dialog box.
7.
In the Telephone number box, type in 28[#] as the
telephone number, and then select INMARSAT
(870) as the Country Code.
Note: Telenor offers Direct Internet Access
from the Land Earth Station for seamless
connection to the Internet. No additional
registration is required; just program your
new dial-up connection to call 28 [#].
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User’s Guide EMS-MN-1110-10048
8.
Click Next>, and then click Finish.
The creation of your New Dial-up Connection for
Internet access is complete. Now you are ready to
configure this connection.
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HSD Aeronautical Transceivers
To configure your new Internet dial-up
network connection:
1.
In Dial-up Networking, with the right mouse
button click on the new connection you created for
Internet access.
The Connect submenu appears.
2.
Select Properties.
The Properties dialog box for the Internet connection
you created appears.
3.
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User’s Guide EMS-MN-1110-10048
4.
Make sure that the telephone number displayed
is 28#.
5.
Do not Use Area code and Dialing Properties. If it
is checked, clear it.
6.
Click the Server Types tab.
The Server Types tab sheet appears.
7.
Select PPP: Internet, Windows NT Server,
Windows 98 (or PPP: Windows 95/98/NT4/2000,
Internet for other versions of Windows) as the Type
of Dial-up Server, and then check the following:
Log on to network
Enable Software compression
TCP/IP
8.
Click TCP/IP Settings.
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any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
The TCP/IP Properties dialog box appears.
9.
Ensure that Server assigned name server addresses
is selected and then click OK.
10. Click the Multilink tab, and then click Use
additional devices:
•
•
If the terminal adapter
(ISDN modem) you have
installed is not listed;
Click Add.
•
•
If the terminal adapter
(ISDN modem) you have
installed is listed under
Device name;
Select the terminal
adapter, and then Click
Edit.
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User’s Guide EMS-MN-1110-10048
The Edit Extra Device dialog box appears.
11. Verify that the Device name shows the terminal
adapter (Euro ISDN modem) you have installed, and
that the Phone number is 28#, and then click OK.
You return to the Multilink tab sheet.
12. To complete your dial-up connection configuration,
click OK.
Your new Dial-up Connection to Internet is configured.
You are ready to access the Internet using the HSD
Transceiver.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To set up a new dial-up networking
connection an intranet—using a Windows 98
system:
1.
Using Windows Explorer, open Dial-up
Networking.
2.
Double click on Make New Connection.
The Make New Connection dialog box appears.
3.
In the Type a name for the computer you are dialing
text box, type in a name for your connection. (For
example, HSD Intranet Access.)
4.
Select the Terminal Adapter/ Euro ISDN modem
as the ‘device’.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
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User’s Guide EMS-MN-1110-10048
5.
Click Configure, and then click on the Connection
tab.
The default configuration is normally correct—change
it if you know the details are different.
6.
In Call preferences, if the option is available:
•
Check Wait for dial tone before dialing;
•
Check Disconnect a call if idle for more than,
and type in your preferred disconnect if idle,
time-period, and then click OK.
Note: Satellite communication charges are
expensive; to avoid charges on open, idle
connections, select a short ‘hang up period’.
(A typical hang up period is 5 minutes.)
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
7.
Click OK.
You return to the Make New Connection dialog box.
8.
In the text boxes, type in the International Code
(00), Country Code, Area Code and/or City code,
and Telephone number, for your intranet. Ensure
that you have ended the dialing sequence by
pressing #.
9.
Click Next>, and then Click Finish to complete the
creation of your New Connection.
You have successfully created a new Dial-up
Networking connection to an intranet. Now you are
ready to configure this connection.
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This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
To configure your new intranet dial-up
network connection:
1.
In Dial-up Networking, with the right mouse button
click on the icon of your new intranet connection.
The Connect submenu appears.
2.
Select Properties.
The Properties dialog box appears.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
3. Click the General tab.
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
4.
In the text boxes, verify that the International Code
(00), Country Code, Area Code and/or City code,
and Telephone number are correct for your intranet.
Ensure that you have ended the dialing sequence by
pressing #.
5.
Do not Use Area code and Dialing Properties. If it
is checked, clear it.
6.
Click the Server Types tab.
The Server Types tab sheet appears.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
7.
Select PPP: Internet, Windows NT Server,
Windows 98 (or PPP: Windows 95/98/NT4/2000,
Internet for later versions of Windows) as the Type
of Dial-up Server, and then check the following:
Log on to network
Enable Software compression
TCP/IP
8.
Click TCP/IP Settings.
The TCP/IP Properties dialog box appears.
9.
Ensure that Obtain an IP address automatically is
selected, and then click OK.
Note: The remote access must also be
configured to Obtain an IP address
automatically.
If the remote access is configured to a
specific IP address:
•
Select Specify name server
addresses.
•
Type in the required IP address and
Subnet Mask information, and then
click OK.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
10. Click the Multilink tab, select Use additional
devices, select the ISDN terminal adapter listed, and
then click Add.
The ISDN terminal adapter you have connected to your
computer shows as the Selected device.
11. Click Edit.
The Edit Extra Device dialog box appears.
12. Verify that the phone number of the remote network
you are dialing is correct, and then click OK.
Your new Dial-up Connection to a remote network
(intranet) is now configured. You are ready to access
the network using the HSD Transceiver.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Getting connected
Connecting to the Internet
Connecting to an intranet
Connecting to a remote computer
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Connecting to the Internet
This section provides basic instructions on how to connect
to the Internet.
If you have not set-up a new dial-up networking
connection, go to Chapter 2, Getting started and follow
the instructions provided.
How to access your dial-up connections varies depending
upon which operating system and computer hardware you
are using. Consult your operating system’s help or user
manual for specific instructions.
The following procedures provide general instructions on
how to connect to the Internet using the HSD Transceiver.
The example provided uses Windows 98 for illustration
purposes only. Performance between operating systems
varies.
At the time of printing, Windows 2000 is the best
performer of Microsoft operating systems for use over
the satellite communications network.
To connect to the Internet:
1.
Open the Dial-up Networking window.
2.
Double click on the connection you created for
connecting to the Internet called HSD Web Access.
The Connect To window appears.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
3.
Type in your User Name and Password. Ensure that
the phone number shown 28#. This is the number
for direct connection to the Internet from the Land
Earth Station.
4.
Click Connect.
Connection is made with the Satellite Communication
Network. The LES will route your call directly to the
Internet.
Once your Internet connection is established, launch
your Web browser to surf, send and receive e-mails,
and use the Internet the same as you would at home or
office.
Important: If you are finished, be sure to
disconnect. Charges continue to apply on
open connections.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Connecting to an intranet
This section provides basic instructions on how to connect
to remote networks (intranets).
If you have not set-up a dial-up networking connection for
this remote location, go to Chapter 2, Getting Started, and
follow the instructions provided for setting up a new
connection to a remote network.
Accessing your dial-up connections varies depending upon
which operating system you are using. Consult your
operating system help or user manual for specific
instructions.
The following procedure provides general instructions on
how to connect to an intranet.
The example provided uses Windows 98 for illustration
purposes only. Performance between operating systems
varies.
At the time of printing, Windows 2000 is the best
performer of Microsoft operating systems for use over
the satellite communications network.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
To connect to an remote network:
1.
Open the Dial-up Networking window.
2.
Double click on the connection you created for
connecting to your intranet called HSD Intranet
Access.
The Connect To window appears.
3.
In the User name and Password boxes, type in your
User Name and Password.
4.
Verify that the correct phone number of your intranet
is displayed in the Phone number text box.
A complete phone number includes the
international calling code (00), a country
code, area code and/or city code, a
telephone number, and must end with the
# symbol.
Example: 00 +1 + 613 + 5551212 + #
5.
Click Connect.
Your dial-up connection is now in progress. Once the
connection is established, access your intranet as usual.
Important: If you are finished, be sure to
disconnect. Charges continue to apply on
open connections.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Making a terminal to terminal connection
Using FTP, you can establish a connection between remote
terminals (computers).
Accessing remote files
Using the HSD Transceiver, you are able to upload (get)
and download (put) files from remote computers.
To transfer files from a remote terminal using
FTP:
1.
Establish a connection to the remote server.
2.
Check that the connection is established—ping the
remote computer you are dialing. If the connection is
established, you will receive a reply.
3.
Open the command window.
For example, in Windows 98:
• Click Start Run Type in command, and then
click OK.
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
The MS-DOS window appears.
4.
Type FTP [IP address of the remote computer], and
then press ENTER.
5.
If prompted, type in your User ID and Password,
and then press ENTER.
You are now ready to transfer files with the target
(remote) computer.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To “get” files from the target computer:
• In the MS-DOS window, type get filename, and
then press ENTER.
The file will now begin to transfer. When the transfer is
completed, open the file as usual.
To “put” files on the target computer:
• In the MS-DOS window, type put filename, and
then press ENTER.
The file will now begin to transfer. When the transfer is
completed, open the file as usual.
Important: If you are finished transferring
files, be sure to disconnect. Charges
continue to apply on open connections.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Placing voice calls
Voice calling overview
Placing air-to-ground calls
Placing ground-to-air calls
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Voice calling overview
Placing voice calls from the aircraft to the ground is similar
to placing an international telephone call. Air-to-ground
calls need to include the following codes:
•
An international access code (The international
access code for all airborne equipment is 00. For
ground-to-air calls, use the international code of
the location the call is originating from.)
•
The country code of your call destination
•
The area code and city code (if applicable) of
your call destination
Before making calls, make sure that the HSD transceiver
system is ready. Pick up the handset and listen for dial tone.
Dial tone indicates that the system is ready.
Satellite calls take longer than normal ground
communications to complete—expect a short delay before
your call rings through (approximately 30 seconds).
To complete or ‘send’ your call, you must end your dialing
sequence by pressing the pound key #. Pressing # signals
the system to send your call.
NOTE:
•
Always remember to complete your
dialing sequence by pressing #. This
sends your call.
•
After a call is terminated, wait for the
system to ‘clear down’ before placing
new calls (approximately 30 seconds).
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Dialing sequence explanation
The following diagram explains the different components
of a typical dialing sequence required when placing voice
and fax calls from air-to-ground using a HSD Transceiver.
The components are described as follows:
•
The Fax Call Prefix is only used when sending
fax. The prefix indicates to the system the type
of service being requested.
•
The International Code of [00] is required for all
calls from the aircraft.
•
The Country Code, Area Code or City Code, and
Telephone or Fax Number are dialed the same as
ground-based calls.
•
The pound key [#] must be included at the end of
the dialing string to initiate (send) the call.
Fax Call Prefix
*82*
Telephone or Fax
Number
International Code
00
Area
Code
Fax Number
Send
Country Code
Area Code or City
Code
Getting assistance
If you need assistance or have questions about placing calls,
contact the Land Earth Station operator.
To contact the LES operator:
•
Dial 33, and then press #
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Placing air-to-ground voice calls
This section provides detailed instructions on how to place
a variety of air-to-ground voice calls.
Calling to North America
To place a voice call from air-to-ground to
North America:
1.
Listen for dial tone before placing a call; it indicates
that the system is ready.
2.
Dial 00.
3.
Dial 1 (the country code for North America).
4.
Dial the area code, and then the telephone number.
5.
Press #.
00
Area C ode
T elephone
Number
The call is routed through the satellite link and the
Land Earth Station (LES) and connecting to the PSTN;
you may experience up to a 30 second delay before
your call rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Calling outside of North America
To place a voice call from air-to-ground to
countries outside of North America:
00
1.
Listen for dial tone before placing a call; it indicates
that the system is ready.
2.
Dial 00.
3.
Dial the country code.
4.
Dial the city/area code.
5.
Dial the telephone number.
6.
Press #.
Country
Code
Area Code/
City Code
T elephone
Number
The call is being routed through the satellite link and
the Land Earth Station (LES), then connecting to the
PSTN; you may experience up to a 30 second delay
before your call rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Placing voice calls from ground-to-air
This section provides detailed instructions on how to place
a variety of voice calls from ground-to-air (calling to an
aircraft).
Using Auto Attendant
To place a voice call from ground-to-air (from
North America) using Auto Attendant:
1.
Dial the Auto Attendant number, 1-203-262-0874.
An automated voice prompt asks you to dial the aircraft
number.
2.
Dial the aircraft number—the Inmarsat Mobile
Number (IMN).
An automated voice prompt asks for your account
payment information (account charge number).
3.
Enter your account number.
1-203-262-0874
Aircraft
Number (IMN)
Account
Number
The call is being routed through the Land Earth Station
(LES) to the satellite link and aircraft; you may
experience up to a 30 second delay before your call
rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
To place a voice call from ground-to-air (from
outside of North America) using Auto
Attendant:
1.
Dial the International Code required in the country
you are calling from.
2.
Dial the Auto Attendant number, 1-203-262-0874.
An automated voice prompt asks you to dial the aircraft
number.
3.
Dial the aircraft number—the Inmarsat Mobile
Number (IMN).
An automated voice prompt asks for your account
payment information (account charge number).
4.
International
Code
Enter your account number.
1-203-262-0874
Aircraft
Number
(IMN)
Account
Number
The call is being routed through the Land Earth Station
(LES) to the satellite link and aircraft; you may
experience up to a 30 second delay before your call
rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Using TELENOR Network 1—for voice calls
TELENOR Mobile Communications Network 1 service
provides easy access to an INMARSAT terminal. Network
1 service directly connects the ground caller to Telenor’s
network.
Callers must be registered for Network 1 service. Currently
this service is only available in the U.S. For more
information or to register for Network 1 call, contact
TELENOR at 1-301-214-3100.
This section provides instructions on how to place a
ground-to-air call using TELENOR Mobile
Communications Network 1 service.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
To place a voice call from ground-to-air using
Network 1 service (available only in the U.S.):
1.
Dial 10 + 10 + 222.
2.
Dial 011.
3.
Dial the Ocean Region number that the HSD
Transceiver is logged onto. Refer to Table 4 for a list
of Ocean Region numbers.
Note:
4.
•
You may have to try each Ocean
Region number before determining the
correct Ocean Region the HSD
Transceiver is logged-on to. For more
information on using Network 1, contact
Telenor at 1-301-214-3100.
•
For offices with PBXs, the calling line
identity for the main PBX number should
be subscribed to Network 1.
Dial the INMARSAT Mobile Number (IMN).
10+10+ 222
011
Ocean
Region
Number
Aircraft Number
(IMN)
The call is being routed through the Land Earth Station
(LES) to the satellite link and aircraft; you may
experience up to a 30 second delay before your call
rings through.
Table 3 Satellite Ocean Region codes
Satellite Ocean Region
Ocean
Region
Number
Atlantic Ocean Region East (AOR-E)
Atlantic Ocean Region West (AOR-W)
Pacific Ocean Region (POR)
Indian Ocean Region (IOR)
871
874
872
873
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
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This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Sending and receiving fax
Sending faxes from air-to-ground
Sending faxes from ground-to-air
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Introduction to sending and receiving fax
Sending and receiving faxes using an HSD Transceiver is a
similar operation to sending faxes on the ground.
Consult your fax machine’s user manual for detailed
operating instructions.
Note: Terminal adapters support
Group 3 fax.
Sending air-to-ground faxes
Consult your fax machine’s user manual for detailed
operating instructions. The following procedures provide
dialing instructions specific to the HSD Transceiver and
satellite communication networks.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
To send a fax to North America:
1.
If a handset is available, listen for dial tone.
Dial tone indicates that the system is ready.
*82*
2.
Dial ¿ 82 ¿.
3.
Dial 00
4.
Dial 1.
5.
Dial the area code.
6.
Dial the fax number.
7.
Press the pound key #.
00
Area
Code
FAX Number
The call is being routed through the satellite link and
the Land Earth Station (LES), then connecting to the
PSTN; you may experience up to a 30 second delay
before your call rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To send a fax to outside North America:
Consult your fax machine’s user manual for operating
instructions, and then follow the steps below:
1.
If a handset is available, listen for dial tone.
Dial tone indicates that the system is ready.
*82*
2.
Dial ¿ 82 ¿.
3.
Dial 00.
4.
Dial the country code.
5.
Dial the city/area code.
6.
Dial the fax number.
7.
Press the pound key #.
00
Co untry
C ode
Area Code/
City Code
T elephone
Number
The call is being routed through the satellite link and
the Land Earth Station (LES), then connecting to the
PSTN; you may experience up to a 30 second delay
before your call rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Sending ground-to-air faxes
Consult your fax machine’s user manual for operating
instructions, and then follow the steps below:
Using Auto Attendant
To place a fax call from ground-to-air, from
North America using Auto Attendant:
1.
Dial the Auto Attendant number: 1-203-262-0874.
An automated voice prompt asks you to dial the
aircraft number.
2.
Dial the aircraft number.
An automated voice prompt asks for your account
payment information (account charge number).
3.
Enter your account number.
1-203-262-0874
Aircraft Terminal
Number (IMN)
Account
Number
The call is being routed through the Land Earth Station
(LES) to the satellite link; you may experience up to a
30 second delay before your call rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To place a fax call from ground-to-air (from
outside of North America) using Auto
Attendant:
1.
Dial the International Code required in the country
you are calling from.
2.
Dial the Auto Attendant number: 1-203-262-0874.
An automated voice prompt asks you to dial the aircraft
number.
3.
Dial the aircraft number.
An automated voice prompt asks for your account
payment information (account charge number).
4.
International
Code
Enter your account number.
1-203-262-0874
Aircraft
Num ber
(IM N)
Account
Num ber
The call is being routed through the Land Earth Station
(LES) to the satellite link and aircraft; you may
experience up to a 30 second delay before your call
rings through.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Using TELENOR Network 1—for fax calls
TELENOR Mobile Communications Network 1 service
provides easy access to an INMARSAT terminal. Network
1 service directly connects the ground caller to Telenor’s
network.
Callers must be registered for Network 1 service. Currently
this service is only available in the U.S. For more
information or to register for Network 1 call, contact
TELENOR at 1-301-214-3100.
This section provides instructions on how to place a
ground-to-air call using TELENOR Mobile
Communications Network 1 service.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
To place a FAX call from ground-to-air using
Network 1 service:
1.
Dial 10 + 10 + 222.
2.
Dial 011.
3.
Dial the Ocean Region number that the mobile
terminal is logged onto—refer to Table 6 for a list of
Ocean Region numbers.
Note:
4.
•
You may have to try each Ocean
Region number before determining the
correct Ocean Region the HSD
Transceiver is logged-on to. For more
information on using Network 1, contact
Telenor at +1-301-214-3100.
•
For offices with PBXs, the calling line
identity for the main PBX number should
be subscribed to Network 1.
Dial the Aircraft Number (IMN).
10+10+ 222
011
Ocean
Region
Number
Aircraft Number
(IMN)
The call is being routed through the Land Earth Station
(LES) to the satellite link and aircraft; you may
experience a 30 to 60 second delay before your call
rings through.
Table 4 Satellite Ocean Region codes
Satellite Ocean Region
Ocean
Region
Number
Atlantic Ocean Region East (AOR-E)
Atlantic Ocean Region West (AOR-W)
Pacific Ocean Region (POR)
Indian Ocean Region (IOR)
871
874
872
873
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Troubleshooting
Troubleshooting calls
System and connection checks
System optimization
Product support
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Troubleshooting calls
The following section provides basic troubleshooting
information that includes symptoms and suggested solutions.
Troubleshooting voice calls
Symptom
Solution
Call does not
ring through.
The number you have dialed may be
incomplete or incorrect.
No tone is
audible even
after 30 to 60
seconds.
Check your number and try again. For the correct
number format, refer to the calling instructions
provided in this User’s Guide.
A toll-free number was dialed.
Most toll-free numbers do not work with the
aeronautical Satcom Network.
The pound key # was not pressed.
When placing a call from air-to-ground, the #
pound key must be pressed to initiate the calling
sequence.
Try your call again, making sure that you end your
dialing sequence by pressing #.
Physical connection to the HSD Transceiver or
attached user devices may be broken.
Check all wiring connections and try your call again.
Call does not
ring through.
Fast busy
signal is
audible in
handset.
System has not cleared previous calls.
Dial tone must be audible; dial tone indicates that
the system is ready. If dial tone is not audible, hang
up and wait 30 seconds for the system to clear, and
then try your call again.
The System is busy or is in a transient state.
(The system may be logging-on, changing
beams, or acquiring a satellite or LES.)
CONFIDENTIALITY STATEMENT
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Listen for dial tone before placing your call.
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Troubleshooting data calls
Cannot establish
an Internet or
intranet
connection.
Physical connection to devices may be
broken.
Check to make sure that all device (computer,
ISDN modem, phone, fax) lines and cables
are connected properly.
The connections are not configured
correctly.
Check your dial-up connection to ensure that
you have configured it properly.
Dialing error.
For intranet connections, ensure that the
dialing sequence begins with the international
code (00) and ends with the # symbol.
For direct Internet access, ensure that the
phone number dialed is 28#.
Internet/intranet
connection or file
transfer drops
unexpectedly.
The Aircraft has crossed into a new
satellite beam region.
During beam crossovers, connections longer
than 10 minutes are dropped.
If your connection drops, wait 30 seconds and
re-establish your connection.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Verifying the log-on status HSD transceivers
•
Press ¿¿
•
Dial 11
•
Press #
You hear one of three different tones: a busy tone, two
beeps repeated, or a high-pitched tone. Table 5
provides an explanation of what each tone implies.
Table 5 System log-on status tones
Tone heard
Log-on Status
Busy tone
•
Two beeps
repeated
•
High-pitched
tone
•
The HSD
Transceiver is
‘busy’. It may
be acquiring a
satellite or LES,
or logging-on
The HSD
Transceiver is
waiting for
further
commands
after acquiring
a satellite and
LES
System loggedon and ready to
use
Action
•
Wait for the
system to ‘clear
down’ and then
try your call
again
•
Wait for the
system to be
ready and then
try your call
again
•
Place your calls
If you continue to experience difficulties completing your
call, contact the LES operator for assistance (no charges
apply).
To contact the LES operator for assistance—dial 33#.
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Checking connections
System failures are often the result of incorrect, damaged,
or disconnected cables and wiring.
Make sure that the following connections are made:
•
Computer cables to the terminal adapter or router
are all connected properly
•
Connection to the HSD Transceiver is confirmed
•
All external devices (fax, telephones, computers)
are connected properly
Resetting the system
If a number of call or connection attempts are unsuccessful,
the system may need resetting.
To reset the HSD Transceiver:
• Press the reset button on the front panel of the
HSD Transceiver or the remote cabin reset
button (if installed).
The HSD Transceiver will automatically reset and
log-on to the LES.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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77
HSD Aeronautical Transceivers
Optimizing your system
The data rate performance varies due to the following
factors:
•
Satellite system or Internet congestion
•
Satellite communication properties (high transit
delays)
For best results:
•
Optimize both ends of the connection
•
Ensure that the protocol settings are identical on
both ends of your connection
•
Choose TCP/IP run over PPP as your protocol
•
Use Windows 2000 as an operating system
•
Check your modem manufacturer’s
configuration guidelines—changing the default
settings (e.g. window size) may improve data
transfer rates
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Repair and product support
For product support concerning HSD Transceivers, contact
EMS Technologies at:
EMS Technologies Canada
1725 Woodward Drive
Ottawa, Ontario, Canada, K2C 0P9
EMS Reception:
(613) 727-1771
EMS Product Support:
(USA and Canada):
(888) 300-7415
Other countries:
(613) 727-5338
EMS Product Support E-mail Address:
hsd.help@emstechnologies.ca
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
79
HSD Aeronautical Transceivers
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This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Annex
Acronyms and abbreviations
Glossary
Inmarsat satellite beam map
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Acronyms and abbreviations
AOR-E
AOR-W
BBS
BRI
DN
DOS
FTP
HPA
HSD
HST
IMN
INMARSAT
IOR
IP
IRS
ISDN
ISP
Kbps
LES
MES
MPDS
MSN
POR
PPP
PSTN
SATCOM
SPID
T/A
TCP/IP
Atlantic Ocean Region East
Atlantic Ocean Region West
Bulletin Board System
Basic Rate ISDN
Directory Number
Disc Operating System
File Transfer Protocol
High Power Amplifier
High Speed Data
High Speed Satcom Transceiver
INMARSAT Mobile Number
International Maritime Satellite
Organization
Indian Ocean Region
Internet Protocol
Inertial Reference System
Integrated Services Digital Network
Internet Service Provider
Kilobits per second
Land Earth Station
Mobile Earth Station
Mobile Packet Data Service
Multiple Subscriber Number
Pacific Ocean Region
Point-to-Point Protocol
Public Switched Telephone Network
Satellite Communications System
Service Provider ID
Terminal Adapter
Transmission Control Protocol/Internet
Protocol
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Glossary
bit rate
INMARSAT
Inmarsat Mobile Number
(IMN)
ISDN
Land Earth Station (LES)
The number of bits transmitted per
second (bps).
The international organization that
operates the satellite system
network.
Assigned by Inmarsat, these
numbers act as ‘aircraft telephone
numbers’.
Integrated Service Digital Network
is a telecommunications technology
that provides high-speed data
transfer over a range of
communication services: Internet,
fax, voice, and data.
Land Earth Stations are operated by
Inmarsat Service Providers. They
provide the connection between the
orbiting satellites and the
international ground
communications network.
Mobile Earth Station
(MES)
The mobile terminal that
provides the communication link
between the aircraft and the
satellite network. The HSD
Transceiver acts as a Mobile
Earth Station.
Ocean Region
The beam coverage area of an
Inmarsat satellite.
A subnet mask is used to determine
what subnet an IP address belongs
to. Subnetting allows the network
administrator to divide the host part
of the address into two or more
subnets.
subnet mask
terminal adapter
An ISDN modem device.
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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83
HSD Aeronautical Transceivers
Inmarsat Swift 64 Coverage
Inmarsat Aeronautical Spot Beam Coverage
Inmarsat satellite-beam coverage map
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Recommended devices
The following is a list of the recommended devices tested with
HSD Transceivers. This list is subject to change and is not
intended to exclude other manufacturers’ devices.
Terminal Adapters (Aircraft):
Diva T/A ISDN Modem (Euro ISDN model, PN 810-194-02)
ISDN PCMCIA CARD
Eicon Diva Pro PC Card (International) - Eicon PN, 305-195
Terminal Adapters (Ground):
US Robotics Courier I Modem ISDN with V.Everything
Router (Aircraft):
803 Cisco Systems Euro Router
Router (Ground):
1604 R Cisco Systems North American Router
Compression Box (Aircraft and Ground):
Expand Networks, Expand Accelerator 2800 series
Recommended operating system
This document uses Windows 98 as an example to illustrate the
set-up and configuration process of dial-up connections.
However, performance results vary between operating systems.
At the time of printing, Windows 2000 is the best performer out
of all available Microsoft operating systems for satellite network
communications.
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
85
HSD Aeronautical Transceivers
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This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
86
User’s Guide EMS-MN-1110-10048
Index
abbreviations · 82
accessing
intranets · 50
remote files · 52
Web · 11, 48
acronyms · 82
adding
terminal adapter · 38
aircraft telephone number
assignment of · 17
service types assigned to · 17
air-to-ground calls
to North America · 58
to outside of NorthAmerica ·
59
fax
to North America · 67
to outside of North America ·
68
voice calls · 58
Auto Attendant
calling from outside North
America · 61
calling from North America ·
60
beam coverage · 19, 75,
84
beam crossover · 19, 75
bonded calls · 21, 28
calls
air-to-ground · 56, 58
bonded ·21, 28
data · 47-54
failure · 74
termination · 19
using Network 1 · 63
overview of voice · 56
combined mode· 5
configuration
of ISDN modem · 27
of Terminal Adapter · 27
for bonded
calls · 28
of Internet connection · 36
of intranet connection · 43
connecting to
Internet · 48
intranet · 50
remote computer · 52
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
87
HSD Aeronautical Transceivers
connection
checking of · 77
dropped · 75
failure · 75
contacting
EMS product
support · 79
LES operator · 57
co-operative mode· 6
creating
dial-up connection to intranet
· 40
dial-up connection for
Internet access · 32
Customer Feedback · 93
fax
air-to-ground outside of
North America · 68
air-to-ground to North
America · 67
ground-to-air · 69
ground-to-air using Auto
Attendant · 69
file transfer protocol ·
transferring files using · 52
connect to a remote terminal
using · 52
FTP · See file transfer
protocol
definition of terms · See
glossary
device options · 23, 24
dial code prefix
default setting of · 18
description of · 17
for forcing service selection ·
17
dialing sequence
explanation of · 57
dial-up networking · 32
dropped connection
Internet · 75
intranet · 75
get
files from remote terminal ·
54
glossary · 83
ground-to-air
calls · 60
fax · 69
using Network 1 · 63
from outside North
America
using Auto Attendant · 61
from North America
calling using Auto-Attendant
· 60
using Auto Attendant
faxing · 69
editing terminal adapter
· 38
EMS product support ·
79
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
HSD
features of · 2
installation modes
of · 3
introduction to · 2
services of · 2
powering up · 22
services of · 2
warm-up period ·
22
IMN· See Inmarsat Mobile
Numbers
information
maintenance · 79
product support · 79
repair · 79
Inmarsat
about · 7
ocean regions of · 7
service providers · 8, 16
services supported by · 8
telecommunication services ·
Inmarsat Mobile
Numbers
assignment of · 17
creating connection for · 32
configurating connection of ·
36
intranet
configuring connection of ·
43
connecting to · 50
creating connection for · 40
ISDN
about · 11
components of · 12
devices · 12
range of applications · 11
ISDN data call
equipment required · 21
requirements for · 21
ISPs · See Internet Service
Providers
Land Earth Station
description · 7, 9
operation of · 9
operator · 57
LES· See Land Earth
Station
log-on status · 76
low-speed voice · 18,
27
Installation modes
combined· 6
cooperative· 5
selective· 4
stand-alone· 3
Intergrated Services
Digital Network · 11
CONFIDENTIALITY STATEMENT
This
document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
Internet
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
connecting
48 organization, without the prior written permission of EMS Technologies Canada, Ltd.
any third
party other thanto
the ·recipient
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89
HSD Aeronautical Transceivers
maintenance
contact information · 79
MES· See Mobile Earth
Station
Mobile Earth Station
about · 2, 9
activation · 17
registering of · 16
MSN · See Multiple
Subscriber Number
Multiple Subscriber
Number
description of · 17
service types assigned to · 18
performance
considerations· 13
powering up· 22
product support · 79
put
files on remote computer· 54
remote files
accessing · 52
remote computer
connecting to · 52
getting files from, · 54
putting files on · 54
repair · 79
contact information · 79
router · 24
operating considerations
satellite communications · 19
optimizing system · 78
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
SATCOM DIRECT· 16
satellite communication
charges · 34
hand off · 19
transitions · 19
operating considerations of ·
19
performance considerations
of · 13
selective mode· 4
service
activation · 17
service type
associated default settings for
· 17
service providers· 16
setting up
bonded calls · 21
dial-up connection to Internet
· 32
dial-up connection
to intranet · 40
stand-alone mode· 3
system
optimization of · 78
readiness · 22
set-up possibilities · 24
Telenor
as service provider · 16
customer activation
department · 16
Telenor Network 1 · 62,
71
calling ground-to-air using ·
63
registration information · 62,
71
Terminal Adapter
adding · 38
configuration of · 26
description of · 12
editing · 38
using Multiple Subscriber
Numbers · 17
terminal to terminal
connection of · 52
transferring files
using FTP · 52
transition
of satellite · 19
troubleshooting · 74
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
user interface
common · 23
customization of · 23
options for · 24
physical connections· 24
verification
log-on status of HSD · 76
voice
calls · 56
low-speed · 18, 27
overview of
service· 56
Web access · 48
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Customer feedback
To help us improve the quality of our product
documentation, we would appreciate your comments on this
publication.
Please complete and submit the following Customer
Comments Form to notify us of any errors or omissions in
this document.
Mail comments regarding this publication to:
Satcom Product Support
EMS Technologies Canada Ltd.
1725 Woodward Drive
Ottawa, Ontario
Canada, K2C 0P9
E-mail:
hsd.help@emstechnologies.ca
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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HSD Aeronautical Transceivers
Customer comment form
Publication Information
Publication title:
________________________
Publication number: ________________________
Publication date:
________________________
Revision date:
________________________
Customer Information
Name:
________________________
Position:
________________________
Telephone:
________________________
Email address:
________________________
Company’s name & address:
__________________________________________
__________________________________________
__________________________________________
Customer Comments:
_____________________________________
_____________________________________
_____________________________________
_____________________________________
_____________________________________
_____________________________________
_____________________________________
__________________________________________
__________________________________________
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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User’s Guide EMS-MN-1110-10048
Important numbers
Aircraft Numbers
Inmarsat Mobile number:
Aircraft Registration number:
Aircraft Manufacturer's number:
Inmarsat Mobile Numbers (IMN)
ISDN Speech number:
ISDN Audio 3.1 kHz number:
ISDN HSD 56k number:
ISDN HSD 64k number:
Low-speed voice:
MPDS (future availability):
User Numbers
Corporate telephone number:
Corporate fax number:
Intranet dial-up number:
Internet Service Provider:
Account charge number:
________________
CONFIDENTIALITY STATEMENT
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used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
Copyright © EMS Technologies Canada, Ltd.
EMS Technologies Canada Ltd.
1725 Woodward Drive
Ottawa, Ontario
Canada, K2C 0P9
EMS Reception:
EMS Sales and Marketing:
EMS Product Support:
USA and Canada:
Outside North America:
(613) 727-1771
(800)-600-9959
EMS SATCOM E-mail Support:
EMS Web site:
hsd.help@emstechnologies.ca
www.ems-t.com
(888) 300-7415
(613) 727-5338
CONFIDENTIALITY STATEMENT
This document contains information that is private and Confidential, and is supplied on the express condition that it is not to be
used for any purpose other than the purpose for which it was issued, nor is it to be copied or communicated in whole or in part, to
any third party other than the recipient organization, without the prior written permission of EMS Technologies Canada, Ltd.
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Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : No
Tagged PDF                      : Yes
Page Mode                       : UseNone
XMP Toolkit                     : 3.1-701
Producer                        : Acrobat Distiller 5.0.5 (Windows)
Create Date                     : 2002:08:02 18:18:28Z
Modify Date                     : 2006:01:06 16:36:23-05:00
Metadata Date                   : 2006:01:06 16:36:23-05:00
Creator Tool                    : Acrobat PDFMaker 5.0 for Word
Format                          : application/pdf
Creator                         : preston
Document ID                     : uuid:2d1225e5-814c-46f6-bcbb-b222329d0d99
Instance ID                     : uuid:75ce45b7-4306-4d99-8d8f-fa77ff0de3a7
Has XFA                         : No
Page Count                      : 104
Author                          : preston

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