Hp 076064 Rev C Users Manual DisplayMaker Esprit User

076064 REV C to the manual a4471ec4-1d8f-4853-9a1c-987c5b04b23d

2015-02-09

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Page Count: 98

Title Page
1 Getting Started
2 Using the Control Panel
- Overview
- Options
3 Installing Ink and Media
4 Calibrating the Printer
A Troubleshooting
- Troubleshooting Checklist
- Diagnostics
B Technical Specifications
- Specifications
  - Supported Ink and Media
Index

DisplayMaker Legacy Esprit

User Manual

Part Number 076064 Rev C

Legal notices

The information contained herein is subject to change without notice. The only warranties for HP

products and services are set forth in the express warranty statements accompanying such

products and services. Nothing herein should be construed as constituting an additional warranty.

HP shall not be liable for technical or editorial errors or omissions contained herein.

Printed in the US

For additional technical support and user documentation please refer to:

www.hp.com/go/graphicarts

iii

Revision Log The following is a list of major changes and additions that have

been made to this manual since it was first released.

See the accompanying Release Notes for specific changes to the

software and hardware between manual updates.

Release Date Description

Aug 2000 Manual first released.

Regulatory Statements

FCC-A This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protec-

tion against harmful interference when the equipment is oper-

ated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instruction manual, may cause

harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause harmful inter-

ference in which case the user will be required to correct the

interference at his or her own expense.

This equipment must be installed exactly as instructed in this

manual using only the components supplied. If a supplied com-

ponent ever needs to be replaced, it must be replaced with the

same part supplied by the manufacturer. It is your responsibility

to follow these instructions in order to maintain compliance

with the FCC regulations. Changes or modifications not

expressly approved by ColorSpan Corporation could void your

authority to operate this equipment. In particular, this device

must be operated with shielded cables to maintain FCC

compliance.

A booklet is available from the Federal Communications Com-

mission entitled, How to Identify and Resolve Radio-TV Interfer-

ence Problems (#004-000-00345-4). Write to the U.S.

Government Printing Office, Washington, DC 20402.

DOC (Canada) This digital apparatus does not exceed the Class A limits for

radio noise for digital apparatus set out in the Radio Interfer-

ence Regulations of the Canadian Department of Communica-

tions.

Normes de Sècuritè (Canada)

Le présent appariel numérique n’émet pas de bruits radioélec-

triques dépassant les limites applicables aux appareils numériques

de la Classe A prescrites dans le réglements sur le brouillage

radioélectrique édictés par le Ministére des Communications du

Canada.

Telecommunications

Network Statement

The ColorSpan VideoNet port on this device is not intended to

be connected to a public telecommunications network. Connec-

tion of this device to a public telecommunications network in a

European Community Member State will be in violation of

national law implementing Directive 91/263/EEC on the approx-

imation of laws of the Member States concerning telecommuni-

cation terminal equipment, including the mutual recognition of

their conformity.

Der VideoNet port ist nicht dafür vorgesehen an ein öffentliches

Telefonnetz angeschlossen zu werden. Der Anschluß dieses

Gerätes an ein öffentliches Telefonnetz in einem Mitgliedstaat

der EU, verstößt gegen nationale Gesetze zur Ausführung der

Direktive 91/263/EEC, die sich mit der Annäherung von

Gesetzen von Mitgliedstaaten beschäftigt, betreffend Tele-

kommuniktionsanlagen und die gegenseitige Anerkennung ihrer

Konformität.

About This Manual Read this manual to unpack, set up, and use the ColorSpan

DisplayMaker Esprit digital color printers.

◆Chapter 1 shows you how to unpack and assemble the

printer, and introduces you to its main features.

◆Chapter 2 shows you how to use the control panel.

◆Chapter 3 shows you how to install ink and media.

◆Chapter 4 shows you how to calibrate the printer.

◆Appendix A shows you how to troubleshoot common

printing problems.

◆Appendix B lists the printer’s technical specifications.

For further information, refer to the following ColorSpan

documentation:

◆Quick Start Guide - START HERE to set up and install a brand

new ColorSpan print server or software RIP, and connect

and configure printers to it.

◆DisplayMaker Esprit Site Preparation Guide - explains how to

prepare your site for the printer’s arrival and installation.

◆DisplayMaker Esprit Installation and User Guide - a multimedia

“how-to” guide available on CD-ROM and videocassette.

◆ColorSpan Print Server Documentation - the System Control

User Guide, Printing Tools User Guides, and Print Server & Driver

Setup Guide show you how to print and RIP files through the

ColorSpan print server. If the printer is connected to a non-

ColorSpan print server (RIP), refer to the documentation

that accompanies the server.

◆Release Notes and Update Notes - late-breaking information,

update descriptions, and update instructions.

Further information about all ColorSpan products is also avail-

able over the Internet at the ColorSpan World Wide Web site at

http://www.colorspan.com.

vii

Conventions This manual uses the following informational conventions:

Note A special technique or information that may help

you perform a task or understand a process.

Hinweis Ein Hinweis beschreibt eine spezielle technik zur

Lösung einer Aufgabe oder enthällt Informationen,

die Ihnen eine Prozedur näher erläutert.

Caution Alerts you to something that has the potential to

cause damage to hardware, software, or data.

Vorsicht Dieses Feld weist auf einen Umstand hin, der einen

Hardware-oder Software-Schaden oder Datenverlust

verursachen könnte.

WARNING Alerts you to something that has the potential to

cause physical harm to you or others around you.

WARNUNG Eine Warnung auf weist auf einen Umstand hin,

durch den Ihnen und anderen Personen ein phy-

sischer Schaden erwachsen könnte.

Other WARNING symbols used:

Electrical Hazard

Vorsicht steht unter Spannung

Lifting Hazard

Vorsicht beim Anheben

viii

Table of Contents ix

TABLE OF CONTENTS

Revision Log..............................................................................................iii

Regulatory Statements.............................................................................. iv

FCC-A .................................................................................................... iv

DOC (Canada)...................................................................................... iv

Telecommunications Network Statement..............................................v

About This Manual ................................................................................... vi

Conventions............................................................................................. vii

1Getting Started

Operating Requirements ....................................................................... 1-2

Electrical............................................................................................. 1-2

Environmental.................................................................................... 1-2

Important Operating Notes ............................................................... 1-3

Safety Warnings ................................................................................. 1-4

Installation Checklist.............................................................................. 1-5

Unpacking and Assembly ...................................................................... 1-6

Unpacking.......................................................................................... 1-6

Stand Assembly.................................................................................. 1-8

Final Assembly ................................................................................... 1-9

Connecting Power and VideoNet .................................................... 1-11

Power ........................................................................................... 1-11

VideoNet ...................................................................................... 1-12

Power-Up Sequence......................................................................... 1-13

What’s Next?.................................................................................... 1-13

Workflow Overview ............................................................................. 1-14

Print Server................................................................................... 1-14

ColorMark Software RIP............................................................... 1-14

Parts Overview ..................................................................................... 1-15

Special Features ................................................................................... 1-18

Performance Features ...................................................................... 1-18

Ease-Of-Use Features ....................................................................... 1-18

Options ............................................................................................ 1-18

xTable of Contents

2Using the Control Panel

Overview................................................................................................ 2-2

Status Screen ...................................................................................... 2-2

Main Menu ........................................................................................ 2-2

Navigation Keys ................................................................................. 2-3

Printing Status.................................................................................... 2-4

Options .................................................................................................. 2-5

Advance Media .................................................................................. 2-5

Maintenance ...................................................................................... 2-5

Change Media ................................................................................... 2-5

Load Media Sheet .............................................................................. 2-5

Calibrate Printer ................................................................................. 2-6

Expert Settings ............................................................................... 2-6

Customize Settings............................................................................. 2-7

Settings .......................................................................................... 2-7

Modes ............................................................................................ 2-7

Restore All Defaults ........................................................................ 2-8

Upgrade ......................................................................................... 2-8

Printer Info ......................................................................................... 2-9

Field Service ....................................................................................... 2-9

3Installing Ink and Media

Variable Mode Printing.......................................................................... 3-2

Installing Big Ink Packs .......................................................................... 3-6

Removing and Storing a Big Ink Pack.................................................. 3-10

Cleaning Ink Jets .................................................................................. 3-11

Evaluating Cartridge Performance After Cleaning........................... 3-12

Filling Depleted Cartridges and Resetting Vacuum......................... 3-13

Cleaning the Service Station ................................................................ 3-14

Adjusting the Print Head Height ......................................................... 3-16

Drying Times........................................................................................ 3-19

Loading Media..................................................................................... 3-20

Loading Media Sheet ....................................................................... 3-21

Recalibration .................................................................................... 3-22

Cutting and Unloading Media............................................................. 3-23

Table of Contents xi

4Calibrating the Printer

AutoSet Calibration................................................................................ 4-2

AutoBidi Calibration .............................................................................. 4-4

AutoTune Scheduling ............................................................................ 4-5

Quality Check Mode.......................................................................... 4-5

Media Feed Calibration ......................................................................... 4-6

Jet Status Lines ....................................................................................... 4-7

Expert Calibration Options .................................................................... 4-8

Manual Bidirectional Registration ......................................................... 4-9

Manual Head Registration................................................................... 4-11

Manual Jet Mapping............................................................................ 4-14

Color Calibration ................................................................................. 4-16

ATroubleshooting

Troubleshooting Checklist ..................................................................... A-2

Diagnostics ............................................................................................ A-5

ColorSpan Technical Support ................................................................ A-6

Help From Your Organization ........................................................... A-6

Help From ColorSpan ........................................................................ A-6

If All Else Fails .................................................................................... A-6

BTechnical Specifications

Specifications ......................................................................................... B-2

Supported Ink and Media.................................................................. B-4

Supplies and Accessories ....................................................................... B-6

Index

xii Table of Contents

Getting Started 1-1

CHAPTER 1

Getting Started

This chapter shows you how to get started using your printer. It includes

these topics:

◆Operating Requirements (page 1-2)

◆Installation Checklist (page 1-5)

◆Unpacking and Assembly (page 1-6)

◆Workflow Overview (page 1-14)

◆Parts Overview (page 1-15)

◆Special Features (page 1-18)

1-2 Operating Requirements

Operating

Requirements

Choose a location for the printer before you unpack it. Keep the

following requirements in mind:

Electrical ◆See “Connecting Power and VideoNet” on page 1-11 for

detailed power requirements.

◆Use the supplied power cords. Plug them directly into a

grounded electrical outlet. Do not lengthen either power

cord with an extension cord; the resulting voltage drop

could damage the printer.

◆Make sure the line voltage does not vary more than 10

percent from the voltage marked on the back of the printer.

Install a voltage regulator or similar device if the power

source is not stable.

◆Unplug the printer during power failures. Wait for the power

to return before plugging it back in.

◆Connect the print server into a separate circuit from the

printer.

Environmental ◆Make sure the room is well ventilated, with a temperature

between 60° and 90° F (16° to 32° C). The relative humid-

ity should be between 10 and 80 percent, non-condensing.

Printing will slow automatically to aid drying in high humid-

ity conditions.

◆Performance will improve slightly as conditions approach

70° F (21° C) and 50% relative humidity.

◆Store media and ink in an area with similar temperature and

humidity conditions as the printer.

◆Locate the printer close enough to the print server (RIP) so

that they can be connected with the required cable.

◆Locate the printer on a flat, level surface; otherwise, printing

problems from improper ink flow could occur.

◆Locate the printer where its normal operating noise will not

disturb quiet work areas.

◆This printer is not intended for use in a computer room.

Operating Requirements 1-3

◆DO NOT install the printer near humidifiers, refrigerators,

water faucets, heaters or similar equipment.

◆DO NOT install the printer in areas where the temperature

changes abruptly, such as near air conditioners or in the path

of direct sunlight.

◆DO NOT expose the printer to flames, dust or solvent

chemicals.

Refer to Appendix B for detailed specifications.

Important Operating

Notes

◆Wear cotton gloves (provided with each roll of ColorSpan

media) when loading media to prevent fingerprints that

could show after printing.

◆Protect the media at all times from creases and tears, and

ensure that the media is cut cleanly.

◆DO NOT touch the print head’s ink jet nozzles (the metal

plate on the bottom of the ink cartridge) with your fingers.

Any contaminants could clog the ink jet nozzles. The ink noz-

zles may be cleaned with a lint-free cloth.

◆DO NOT touch the electrodes on the back of the ink car-

tridge. This could result in a faulty electrical connection,

which would cause jets to misfire. If ink gets on the elec-

trodes, clean them with a damp paper towel, or a lint-free

cloth.

◆DO NOT set heavy objects on the power cord or printer

cable; do not bend the cables or force them into contorted

positions.

◆DO NOT place heavy objects anywhere on the printer.

1-4 Operating Requirements

Safety Warnings

WARNING WITH THE POWER SWITCH IN THE OFF POSITION, POWER

MAY STILL BE SUPPLIED TO THE PRINTER COMPONENTS.

To completely cut power from the printer, you must unplug

the power cords from the power outlets.

WARNUNG WENN DER NETZSCHALTER IN OFF POSITION STEHT,

WIRD DEN KOMPONENTEN TROTZDEM STROM

ZUGEFÜHRT. Um den Drucker komplett stromfrei zu

machen, müssen Sie den Netzstecker ziehen.

WARNING The printer is too heavy to be lifted safely by one person.

At least two persons are required to lift the printer:

DisplayMaker Esprit: 270 pounds (122 kg)

WARNUNG Der Drucker ist zu schwer für eine Person. Mindestens 2

Personen sind erforderlich um den Drucker anzuheben.

DisplayMaker Esprit: 122 kg

WARNING THE PRINTER ELECTRONICS ASSEMBLY CONTAINS A LITH-

IUM BATTERY DEVICE. THERE IS A DANGER OF EXPLOSION

IF THE BATTERY IS INCORRECTLY REPLACED. The battery

must be replaced only by ColorSpan authorized personnel,

and must be replaced only with the same or equivalent

type. Dispose of this lithium battery device in accordance

with local, state (or province), and Federal (or country)

solid waste requirements.

WARNUNG DIE ELEKTRONIK DES DRUCKERS ENTHÄLT EINE LITHIUM

BATTERIE. ES BESTEHT EXPLOSIONSGEFAHR WENN DIESE

UNSACHGEMÄSS AUSGEWECHSELT WIRD. Die Batterie

darf nur durch einen ColorSpan authorisierten Technicker

ausgewechselt werden und muss mit dem gleichen oder

einem gleichwertigen Typ Batterie ersetzt werden. Bitte

entsorgen Sie die Lithium Batterie gemäss Ihren Landes-

oder Bundesgesetzen.

Installation Checklist 1-5

Installation Checklist Use the following checklist to install the printer. Detailed

instructions appear on the following pages in this manual and

the documentation that accompanies the server.

1 Refer to the Quick Start Guide that accompanies your

ColorSpan Server for instructions.

Step See Page in

this Manual

! 1. Select a location for the printer that meets its operating

requirements.

1-2

! 2. Move the printer shipping carton to the operating location. (If

necessary, you may assemble the printer in a remote location,

then move it to its operating location.)

! 3. If you will be installing a ColorSpan Print Server (ColorMark Pro

or RIPStation), set it up now and power it on. This will allow the

server to perform its automatic one-time system setup while you

unpack and assemble the printer.

(1)

! 4. Inspect the external packaging for shipping damage, remove

packing material, account for parts.

1-6

! 5. Assemble the stand using the screws and screwdriver provided in

the accessory box.

1-8

! 6. Attach the stand to the printer. 1-9

! 7. Lock down the casters and tilt the assembled printer upright. 1-9

! 8. Attach the ink tray to the printer module, remove the internal

shipping foam and bands.

1-10

! 9. Connect power to the printer. 1-11

! 10. Power up the printer and observe the power-up sequence to con-

firm normal operation.

1-13

! 11. Adjust the print head carriage height. 3-16

! 12. Install inks. 3-6

! 13. Install media. 3-20

! 14. Perform an AutoSet calibration. 4-2

! 15. Connect the printer server to the printer. (1)

! 16. Send a DiskDirect file to the printer (if using a ColorSpan print

server), then send an application file from a Macintosh or PC

workstation, to confirm a working network connection.

(1)

1-6 Unpacking and Assembly

Unpacking and

Assembly

This procedure assumes that the printer is in its final location.

See the Site Preparation Guide for moving and unpacking hints.

WARNING The printer is too heavy to be lifted safely by one

person. At least two persons are required to lift the

printer.

WARNUNG Der Drucker ist zu schwer für eine Person. Mindes-

tens 2 Personen sind erforderlich um den Drucker

anzuheben.

Note If you will be installing a ColorSpan Print Server

(ColorMark Pro or RIPStation), set it up now and

power it on. This will allow the server to perform its

automatic one-time new system check while you

unpack and assemble the printer.

Unpacking 1. Examine the shipping packaging for shipping damage.

Report any damage or apparent rough handling immediately

to the shipper.

2. Remove the bands that secure the box to the pallet and open

the top flaps of the box.

3. Remove the stand crossbar, which is packed on top of the

printer.

4. Remove the stand legs and accessory boxes, which are

packed together in the center of the pallet.

5. Remove the media spools, which are packed together under

the printer module.

6. Remove the corrugated support packaging (end pieces, cen-

ter tower).

7. Remove the outer box from the pallet.

Do not remove the printer module from the pallet at this

time. The printer, resting on its back on the pallet, is at the

correct height and position for assembly to the stand.

Unpacking and Assembly 1-7

Note If possible, retain all shipping packaging for use if the

printer needs to be shipped to another location.

Replacement shipping packaging and instructions

are also available from ColorSpan Technical Support.

8. Refer to the following list to verify that you received all of the

parts and accessories.

Notify ColorSpan immediately if you are missing any of the

components listed below.

Main Box Outside of Box:

◆“Watch Me First” CD-ROM

◆Unpacking & Assembly Diagram

Inside of Box:

◆Printer Module

◆(2) Stand legs

◆(1) Stand crossbar

◆(1) Media spool

Accessory Box ◆(1) Ink tray

◆(11) Phillips head screws, black

◆(4) Phillips head screws, silver

◆Service Station

◆Tool Holder

◆Head Height Adjustment Gauge

◆Screwdriver

◆VideoNet or Ethernet cable

◆(1) Power cord

◆Power plug adapters

◆DisplayMaker Esprit User Manual

◆DisplayMaker Esprit Site Preparation Guide

Print Server Kit

(if ordered)

The print server parts list will vary by model.

Refer to the packing slip that accompanies

the server for details.

1-8 Unpacking and Assembly

Stand Assembly 1. Locate the stand legs " and #, the crossbar $, and the tool

holder ➍.

2. Using the Phillips head screwdriver and eight of the screws

provided, assemble the stand.

Start by positioning the two stand legs upright, at approxi-

mately the width of the crossbar. Align the holes on the

crossbar with the holes in the stand legs and the tool holder,

and secure them with the screws.

Fig. 1-1. Stand assembly

Unpacking and Assembly 1-9

Final Assembly 1. Gently tip the stand on its back. Protect the stand from being

scratched by the floor.

2. Position the printer module ➎ and stand for assembly as

shown in Fig. 1-2.

3. Using the four SILVER Phillips head screws provided, attach

the stand to printer module. (See Fig. 1-2.)

WARNING The silver screws are required to provide a ground

connection to the printer. Failure to properly ground

the printer could result in damage to the printer or

injury to the operator.

WARNUNG Die silbernen Schrauben sind zur Erdung des

Druckers erforderlich. Ist der Drucker nicht korrekt

geerdet, sind Druckerbeschädigung oder

Benutzerverletzung nicht auszuschliessen.

4. Press the caster locks down to prevent the printer from

rolling.

5. Tilt the assembled printer upright.

6. Unlock the casters and roll the printer to its final location.

Then lock down the casters.

Fig. 1-2. Assemble the printer module and stand

1-10 Unpacking and Assembly

7. Locate the printer on a flat, level floor, with all four wheels of

the stand resting stationary on the floor. The printer must

remain stationary and level for proper ink flow and best print

quality.

8. Using three of the screws provided, attach the Big Ink Deliv-

ery System tray ➏. (See Fig. 1-3.)

There are two sets of mounting screw holes. Use the set of

holes closest to the center (farthest from the end) of the

printer.

Insert the three screws and tighten them most of the way,

then insert and drop the trays into place onto the screws,

then tighten the screws the rest of the way.

9. Remove the shipping bands from the long black chain con-

nected to the print head carraige.

10. Remove the foam block that immobilizes the carriage for

shipping.

11. Install the service station by inserting it into the rectangular

cutout inside the right endcap (behind the control panel).

Fig. 1-3. Attach the ink tray

Unpacking and Assembly 1-11

Connecting Power and

VideoNet

WARNING WITH THE POWER SWITCH IN THE OFF POSITION,

POWER MAY STILL BE SUPPLIED TO THE PRINTER

COMPONENTS. To completely cut power from the

printer, you must unplug the power cords from the

power outlets.

WARNUNG WENN DER NETZSCHALTER IN OFF POSITION

STEHT, WIRD DEN KOMPONENTEN TROTZDEM

STROM ZUGEFÜHRT. Um den Drucker komplett

stromfrei zu machen, müssen Sie den Netzstecker

ziehen.

Power

Connect the power cord ➑ from the printer’s power inlet to a

standard wall outlet. Non-U.S. installations may require one of

the included power plug adapters. Refer to Fig. 1-4 for the loca-

tions of the printer power inlet.

1-12 Unpacking and Assembly

VideoNet

Connect the printer to the print server with the included

VideoNet (for ColorSpan print servers) or Ethernet cable (non-

ColorSpan RIPs) ➐ (see Fig. 1-4).

Refer to the print server (RIP) documentation for instructions on

connecting the printer to the print server.

Fig. 1-4. Power and RIP connections

Unpacking and Assembly 1-13

Power-Up Sequence Turn on the power switch to observe the typical power-up

sequence:

1. The control panel backlight illuminates. Move the contrast

lever (located to the right of the control panel screen) up and

down until the control panel graphics and messages are easily

visible.

2. The printer runs a series of self-tests, and reports any errors it

finds.

3. The camera searches for the location of the installed media’s

home and far edges. If media is installed, this data tells the

printer the width of the installed media. If no media is installed,

the printer will prompt the user to load media when the next

print job is sent to the printer.

4. The control panel displays the following message:

Ready

What’s Next? ◆To familiarize yourself with the printer, refer to the remain-

der of this chapter.

◆To proceed with installation, see Chapter 3, Installing Ink

and Media.

◆For a complete description of using the control panel, see

Chapter 2, Using the Control Panel.

1-14 Workflow Overview

Workflow Overview Here is how a typical print job progresses from the client work-

station to the printer.

Print Server

1. An artist sends a file to be printed from a client workstation.

2. The print job is received by the print server.

Once it reaches the print server, the print job may be reprior-

itized, combined with other jobs, re-routed, or otherwise

manipulated. Refer to the print server online help or manual

for instructions.

3. The print server RIPs the job.

The raster image processing (RIP) process translates the

PostScript language data that comprises the print job into

the data required by the printer.

4. The server sends the image to the printer for printing.

ColorMark Software RIP

1. An artist sends a file to to be printed to the ColorMark

Software RIP.

2. The software RIPs the job.

The raster image processing (RIP) process translates the

PostScript language data that comprises the print job into

the data required by the printer.

3. The ColorMark Software RIP sends the image to the printer

for printing.

Parts Overview 1-15

Parts Overview

Fig. 1-5. Major parts of the printer

4 5 6 712108 9 13

1-16 Parts Overview

Number Description

1 End cap (two places)

2Stand

- supports the printer.

3 Casters (four places) - enables easy movement of

printer, can be locked in place.

4Encoder strip

- allows precise positioning of the print

head carriage across the length of the platen.

5 Main carriage drive belt - moves the carriage across

the length of the platen.

Transport chain (not shown) - supports the ink supply

tubes.

6Top cover

- protects the user from the rapid motion of

the print head during printing. A safety interlock switch

stops printing and cancels the print if the cover is

raised.

7Platen

- supports the media under the print heads

during printing.

8 Carriage - carries the ink jet cartridges (print heads)

across the length of the platen.

9 Head Height Adjustment Screw (two places) - raises

or lowers the carriage to accommodate thick and thin

media.

10 Profiler docking station - holds the ink profilers, which

communicate characteristics about the ink to the print

server and color management system software.

11 Paper out switch - detects when the printer is out of

media, which generates a control panel message to the

user.

12 Service station - catches excess ink from the ink jet car-

tridges, wipes and caps the cartridges to prevent dry-

ing and clogging while not in use.

13 Control panel - displays messages and allows control

of certain printer operations. Includes a contrast adjust-

ment lever and audio feedback.

14 Electronics module - contains the printer’s power sup-

ply and control electronics. Includes a humidity sensor

to enable the printer to compensate for high-humidity

conditions by slowing the speed of printing.

Parts Overview 1-17

15 Tools - head height adjustment gauge and hex wrench,

for adjusting the height of the print head carriage.

16 Pinch rollers - grip the media during loading and

printing.

17 Big Ink Delivery System tray - holds Big Ink packs.

18 Media advance switch - enables user to manually

advance media during loading.

19 VideoNet port - connects printer to print server.

20 Power inlet - connects printer to electrical power.

21 Standby power switch - places printer in standby

mode (to disconnect from power, disconnect power

cord).

22 Media supply spool - holds the supply of media.

Number Description

1-18 Special Features

Special Features The printer has several advanced automatic features to help you

produce the best printed output with the least effort.

Performance Features ◆AutoSet™

Calibration - automatically aligns cartridges in

the x-y directions and bidirectionally for precise positioning

of ink jet dots, also compensates for lost or misfiring jets by

correcting or substituting for them without slowing printing

speed.

◆Head height adjustment - allows the head height to be

adjusted to accomodate various media thicknesses.

◆Straight-through media path - allows the loading of cut-

sheet and rigid media.

◆Humidity sensor - slows printing in high humidity condi-

tions to ensure drying, and alerts the user when ambient

humidity is outside of operating range.

Ease-Of-Use Features ◆Color Calibration - the RIP’s color management system can

use the printer’s on-board CCD camera to automatically

color calibrate ink and media selections in one step.

◆Media width sensing - automatically detects the width and

position of the media loaded, to ensure precise image place-

ment.

Options These features are available for purchase from ColorSpan:

◆12-head operation - permits printing with three four-color

ink sets, two six-color sets, or one twelve-color set.

◆Dryer heater - assists drying prints in humid environments

or for collection on the motorized takeup system.

◆Motorized takeup system - assists with unattended printing

by collecting output on a takeup spool.

Using the Control Panel 2-1

CHAPTER 2

Using the Control Panel

This chapter describes the functions of the control panel.

2-2 Overview

Overview The control panel shows you the printer’s current status, and

enables you to interact with the printer when changing media

and ink, respond to an error condition, or configure options.

Status Screen The status screen displays when you are not accessing the

menus. It provides current printer status at a glance.

Main Menu To display the main menu, press the a (Options) key. The main

menu is the access point for all other menus and functions.

Fig. 2-1 Ready screen

Ready

Media Width: 36.0 in.

Vacuum Fans: Maximum

Ink: Endura•Chrome Dye

OK 1x6 4-pass

Fig. 2-2. Main Menu

Advance Media

Maintenance !

Change Media

Load Media Sheet

Calibrate Printer !

Customize Settings !

Printer Info

Printer Troubleshooter !

Field Service !

Overview 2-3

Navigation Keys The following table shows you how to move through the menu

system and perform printer control functions.

Key Description

aOPTIONS - displays the main menu when not

printing, and displays the Queue Management

menu if pressed during printing.

bPREVIOUS/Increment - highlights the previous

option, or increments a numeric value.

cNEXT/Decrement - highlights the next option, or

decrements a numeric value.

dMENU UP - returns to the previous menu (to the

main screen from the main menu).

eMENU SELECT/Enter - proceeds to the next menu,

or selects the highlighted option.

fPROCEED/Yes - from a menu function, executes

the function or indicates “yes.”

hCANCEL/No - from a menu function, cancels the

function or indicates “no.” From a queue, deletes

the current file. During printing, cancels printing.

iSELECT - chooses an option from a list.

2-4 Overview

Printing Status During printing, the following screen appears. They show the

progress of any current printing or RIPing. You can press the h

(Cancel) key to cancel the currently printing job.

Fig. 2-3. Printing Status screen

Printing 78%

Media Width: 36.0 in.

Vacuum Fans: Maximum

Ink: Endura•Chrome Dye

OK 1x6 4-pass

Options 2-5

Options When you press the a (Options) key from the printer control

panel, you can scroll through each of the options by pressing

the up or down arrows.

◆To select an option, press the e (Menu Select) key.

◆To go back to the previous level, press either the b, or the

h (Cancel) key.

Each of the control panel options is described in the following

paragraphs.

Advance Media ◆Press the c key to advance the paper forward. When you

press and hold the c key, the paper moves faster. You can

also press the Media Advance switch on the rear of the

printer, below the left profiler docking station, to advance

the paper.

◆Press the b key to advance the paper back onto the supply

spool. When you press and hold the b key, the paper moves

faster.

Maintenance ◆Prime - Fires all jets by drawing a set of lines called “prime

bars.” This is a good way to inspect and prepare the jets for

printing after they have been idle for more than a few hours.

◆Access Print Heads - Selecting this option moves the car-

riage out of the service station so you can load one or more

Big Ink packs or clean the print heads. See “Installing Big Ink

Packs” on page 3-6 for instructions.

◆Access Service Station - Selecting this option moves the car-

riage out of the service station to a point left of the Access

Print Heads position.

Change Media Selecting this option causes the printer to measure the width of

the media installed in the printer. This is also done automati-

cally when the printer is powered on and before each print job.

Load Media Sheet Selecting this option allows you to load a cut sheet of media,

rather than a roll-fed sheet. After selecting this option, stand in

front of the printer, and place the media as instructed by the

control panel. The printer will pull the sheet toward the rear of

the printer, and measure its width and starting position. See

“Loading Media Sheet” on page 3-21 for instructions.

2-6 Options

Calibrate Printer This menu consists of the following options:

◆AutoSet Calibration - runs the printer’s automatic jet map-

ping and x-y alignment routine. The printer prints a series of

calibration patterns, automatically reads each one, adjusts

the print heads’ alignment, and repeats this cycle until the

heads are aligned. When AutoSet is complete, press h (Can-

cel) repeatedly until the control panel displays “Ready to

receive.” For further information, see “AutoSet Calibration”

on page 4-2.

◆AutoBiDi - runs just the bidirectional calibration, and not the

entire AutoSet calibration, when the head speed and print

mode are changed.

◆AutoTune - if the optional takeup motor is installed, allows

you to schedule AutoSet to automatically run after a certain

number of prints have printed. For further information, see

“AutoTune Scheduling” on page 4-5.

◆Media Feed - allows you to calibrate the paper advance

accuracy. See for “Media Feed Calibration” on page 4-6 for

instructions.

◆Jet Status Lines - prints the Jet Status Lines test pattern with-

out prompting for calibration values.

Expert Settings

These calibration options should be used only at the direction of

ColorSpan Technical Support. They allow you to manually per-

form the various components of the automatic AutoSet calibra-

tion. Inaccurate judgments by the operator during these tests

could result in substandard output. In most cases, use AutoSet

instead.

◆Manual BiDi Registration - prints bidirectional alignment

patterns and allows you to report which pattern is the most

precise. This pattern allows adjustments of one pixel. See

“Manual Bidirectional Registration” on page 4-9 for instruc-

tions.

◆Manual Head Registration - prints a registration pattern and

allows you to register the position of each print head. This is

the manual version of AutoSet Calibration. See “Manual

Head Registration” on page 4-11 for instructions.

◆Manual Jet Mapping - prints a pattern that enables you to

identify which jets are not firing ink. See “Manual Jet Map-

ping” on page 4-13 for instructions.

Options 2-7

◆Reset Reg Data - resets all registration data to their factory

default values.

Customize Settings This menu consists of two submenus: Settings and Modes.

Settings

◆Takeup Direction - (available if takeup motor is installed)

allows you to wind the printed output onto the takeup spool

Image Inside or Image Outside.

◆Space Between Prints - allows you to set the amount of

blank space between prints.

◆Top Gutters - allows you to enable or disable the top gutter

pattern, which displays technical details about the print, out-

side the top edge of the print.

◆Side Gutters - allows you to enable or disable the side gut-

ter pattern, which fires all jets in a narrow, medium, or wide

pattern at the right and left edges of the print, for trouble-

shooting purposes.

◆Service Station - allows you to specify the print head ser-

vice station spit-and-wipe cycle: 30 seconds, 90 seconds

(default), or 30 seconds with spit only (no wipe).

◆Humidity Sensor - allows you to use the printer’s prepro-

grammed algorithm for slowing the print speed when the

ambient relative humidity is excessive, or allows you to spec-

ify a custom print speed. Slower print speeds allow ade-

quate drying under higher ambient relative humidity.

◆Vacuum Fan Speed - allows you to control the speed (and

therefore suction power) of the vacuum fans. Maximum

speed is recommended for most media, but lighter or polyes-

ter film media may require a slower speed for best results.

◆AutoSet Summary - allows you to enable or disable the

printed summary of an AutoSet calibration.

◆Units - allows you to display values in U.S. or metric units of

measure.

Modes

◆Dryer Fan - allows you to disable the dryer fan (if installed)

to avoid streaking output on films such as ViewThrough

Backlit.

◆3x Mode - specifies the mode to use when the printer

detects that three four-color ink sets are loaded (if

upgraded).

2-8 Options

◆1x/2x Mode - specifies the mode to use (2, 4, 6 or 8 passes)

when the printer detects that one or two ink sets are loaded.

See “Variable Mode Printing” on page 3-2 for a description

of print modes.

◆Quality Check Mode - when enabled, AutoSet will report

when calibration fails. This is designed to work with Auto-

Tune scheduling (see “Media Feed Calibration” on page 4-

6). This can give the operator a chance to print anyway, or

cancel printing so the problem can be resolved. You can

select a mode to suit your quality requirements:

◆OFF - no quality check is performed, all jobs will print

regardless of whether AutoSet was successful.

◆Attended Mode - user must press f (Proceed) to

acknowledge the error and print the job (if one is pend-

ing), or h (Cancel) to cancel printing.

◆Unattended Mode - no user acknowledgment of errors

is required. When AutoSet fails, print jobs are sent to the

ColorSpan print server’s Attention queue with a disposi-

tion of “Uncalibrated Printer.”

◆Camera Vision Mode - enables improved calibration for soft

signage (textile) media by causing the camera to read the

larger calibration targets designed for these media. Select

Textured for soft signage, or Normal for graphics media.

When you reload media, this mode automatically resets to

Normal (graphics media) mode.

Restore All Defaults

Select this option to restore all variables under Settings and

Modes to their default values.

Upgrade

Select this option to upgrade the printer to support 12-head

printing. This upgrade is available for purchase from ColorSpan.

The printer software supplies an upgrade code number, which

you give to ColorSpan Technical Support in exchange for an

“upgrade key” number. When you enter the upgrade key num-

ber, the printer enables 12-head printing.

Options 2-9

Printer Info This option displays a screen with the following information:

◆Printer Model - model name of the printer.

◆Software Version - version number of the software installed

on the printer.

◆Company - company ID, used for OEM versions of the

printer.

◆Humidity - relative humidity as detected by the printer’s

humidity sensor.

◆Total RAM - amount of memory (RAM) installed in the

printer.

◆Takeup Motor Status - present or not present.

◆Drying Fans - present or not present.

◆Ethernet ID - the printer’s Ethernet address.

◆Link - connection speed and connection status (up or

down).

Field Service These functions are for use by authorized service providers.

2-10 Options

Installing Ink and Media 3-1

CHAPTER 3

Installing Ink and Media

This chapter describes:

◆Variable Mode Printing (page 3-2)

◆Installing Big Ink Packs (page 3-6)

◆Removing and Storing a Big Ink Pack (page 3-10)

◆Cleaning Ink Jets (page 3-11)

◆Cleaning the Service Station (page 3-14)

◆Adjusting the Print Head Height (page 3-16)

◆Drying Times (page 3-19)

◆Loading Media (page 3-20)

◆Cutting and Unloading Media (page 3-23)

3-2 Variable Mode Printing

Variable Mode

Printing

The printer features a variety of print modes, each with a differ-

ent speed and quality level. The following table summarizes the

features of each printing mode.

*Available as an upgrade option.

The printer uses these techniques to balance print speed and

quality of a print:

◆Color Set - a four-color ink set consists of Cyan, Magenta,

Yellow, and Black inks. A Gamut+ set consists of Cyan,

Magenta, Yellow, and Black, plus two of Orange, Green,

Blue, or Red. A HiRes (six-color multidensity) set consists of

Cyan, Magenta, Yellow, and Black, plus medium densities of

Cyan and Magenta. A Film Quality (eight-color multiden-

sity) set consists of Cyan, Magenta, Yellow, and Black, plus

medium and light densities of Cyan and Magenta. A twelve-

color set consists of all of these colors.

◆Passes - number of times the print head passes over a given

area of the image. 1x and 2x ink sets can be printed with 2,

4, 6, or 8 passes. 3x ink sets (available as an upgrade option)

can be printed in 3 or 6 passes.

Mode Color Set Resolution

High Speed

Production

1 x 4 (CMYK) 600 dpi

2 x 4

3 x 4*

Gamut+ 1 x 6 (CMYKOG,

CMYKRB, CMYKOB)

600 dpi

2 x 6*

HiRes 1 x 6 (C2M2YK) 1200 dpi (apparent)

2 x 6* (C2M2YK)

Film Quality 1 x 8 (C3M3YK) 1200 dpi (apparent)

HiRes+ 1 x 8 (C2M2YKOG,

C2M2YKRB,

C2M2YKOB)

120 0 dp i (a ppar ent )

12 C o lo r 1 x 12 *

(C3M3YKOGRB)

180 0 d p i

(apparent)

Variable Mode Printing 3-3

◆Jet Replacement - jets on the print head that are misfiring or

not firing at all can be replaced with alternate jets.

Print quality (apparent resolution and smooth gradients) is

improved by increasing the number of passes or the number of

different ink colors. Print speed is increased by reducing the

number of passes or the number of different colors, and by

printing without jet replacement (High Speed mode only).

The printer will use the mode specified on the control panel (see

“Modes” on page 2-7 for instructions).

Fig. 3-1. Big Ink Pack positions for High Speed “1 x 4” and “2 x 4” ink sets

3-4 Variable Mode Printing

Fig. 3-2. Big Ink pack positions for Gamut+ “1 x 6” ink sets

Fig. 3-3. Big Ink pack positions for HiRes “1 x 6” ink sets

Variable Mode Printing 3-5

Fig. 3-4. Big Ink pack positions for HiRes+ “1 x 8” ink sets

Fig. 3-5. Big Ink pack positions for “1 x 12” ink sets

3-6 Installing Big Ink Packs

Installing Big Ink Packs You may perform this procedure whenever no printing is in

progress.

1. Move the print head carriage to the access position.

a. On the control panel, press the a (Options) key.

b. Press the c key to select Access Print Heads.

c. Press the e (Menu Select) key. This moves the print head

carriage into the access position.

2. Open the top cover of the printer.

3. Locate the set of Big Ink packs you will be loading.

Each Big Ink pack consists of the ink supply, ink tube, ink

cartridge, and profiler. You will repeat the following proce-

dure to load each Big Ink pack. Start with a Black ink pack.

4. Ensure that the ink valve on the Big Ink pack you are install-

ing is closed.

5. Insert the ink profiler into the docking station.

The ink ordinal number on the profiler and cartridge indi-

cate their relative position in the printer. The cartridges

must always be positioned in order from lowest ID to high-

est ordinal number, from left to right (position 1 through

6), with like ordinal numbers adjacent to each other.

In order to print, there must always be at least one Big Ink

pack and profiler each of Cyan, Yellow, Magenta, and Black,

with a Black profiler and cartridge in position 1.

6. Place the Big Ink pack into its position in the ink tray.

Position the end of the box with the tube attached toward

the printer. Refer to the ink routing label in the printer for

the location of each Big Ink pack.

7. Uncoil the Big Ink tube from the Big Ink pack.

8. Smooth out any twists or kinks from the ink tube

9. Gently remove both pieces of protective tape from the ink car-

tridge. Save tape to seal a partially-used ink pack.

The hole on the bottom of the cartridge must be clear of all

tape and adhesive to work properly. Make sure that all tape

and adhesive is removed from the cartridge.

To remove a Big Ink pack, refer to

“Removing and Storing a Big Ink

Pack” on page 3-10.

Installing Big Ink Packs 3-7

10. Insert the bottom edge of the ink cartridge into position on

the print head carriage, then push the top of the ink cartridge

into position until you feel it snap into place in the holder.

You should feel a slight resistance as the cartridge snaps into

place. DO NOT force the ink cartridge. If it does not snap

easily into place, you may not have aligned it properly into

the print head. Push back on the cartridge to verify that it is

seated firmly.

11. Press the tube into the routing clips along the track.

Start at the cartridge end of the tube and work toward the

Big Ink pack trays. Do not apply tension where the tube

attaches to the ink cartridge, or ink leakage could occur.

Ink Cartridge Handling Tips

◆Hold the ink cartridge only by the plastic body.

◆DO NOT touch the ink jet nozzles on the bottom of the cartridge.

◆DO NOT touch the electrodes on the back of the cartridge. The ink

cartridge is fired by an electrical signal. The electrodes that carry

this signal are easily contaminated.

◆DO NOT set the ink cartridge down anywhere before you install it.

◆DO NOT wipe the ink cartridge with any fiber-cellulose material,

such as a paper tissue.

◆NEVER APPLY ISOPROPYL ALCOHOL ON THE CARTRIDGE

OR SERVICE STATION. USE PLAIN WATER. Alcohol reacts

with pigmented inks, rendering the cartridge unusable. For

stubborn clogs, see “Cleaning Ink Jets” on page 3-11.

Fig. 3-6. Loading a cartridge

Aligned

3-8 Installing Big Ink Packs

The routing clips allow the tube to lay flat along the track.

Do not leave any slack in the hose along the track, but do

not place any tension on the tube.

Keep the tube in the same position along the entire length

of the track. This will enable you to replace any single Big

Ink pack, without the ink tubes becoming tangled with one

another.

Do not allow the tubes to become crimped.

12. Loosely coil the excess ink tubing and neatly place it on top of

the Big Ink pack.

Keeping the ink tubes neatly organized will make it easier to

replace individual packs.

13. Repeat steps 4 through 12 for each of the remaining Big Ink

packs to be loaded.

14. Open the valves on all of the ink tubes, and ensure that there

are no kinks or obstructions in the tubes. Massage out the

crimp in the tube created by the valve.

15. Return the print head carriage to the service station.

The control panel should display the message “Press proceed

to park heads.” Press the f (Proceed) key. This moves the

print head carraige back to the service station.

16. If necessary, adjust the print head height.

For instructions, see “Adjusting the Print Head Height” on

page 3-16.

Installing Big Ink Packs 3-9

17. Load media.

For instructions, see “Loading Media” on page 3-20.

The first time you install media on a new printer, run a

Paper Feed Calibration. For instructions, see “Media Feed

Calibration” on page 4-6.

18. Run AutoSet.

For instructions, see Chapter 2, Using the Control Panel.

Run AutoSet whenever you install or replace a cartridge (for

example, after cleaning the cartridge or replacing a Big Ink

pack).

19. If you are loading ink for the first time or switching ink or

media types, perform a color calibration. For further informa-

tion, see “Color Calibration” on page 4-16.

3-10 Removing and Storing a Big Ink Pack

Removing and Storing

a Big Ink Pack

You can store partially-used Big Ink packs. This enables you to

switch between different types of ColorMark Big Ink as needed.

1. Close the valve on the ink tube.

Caution Failure to close the valve completely will result in

leaking ink and possible loss of vacuum in the ink

tube.

2. Remove the profiler from the docking station.

3. Remove the ink pack, the tube, and the cartridge as a unit

from the printer.

Release the ink tube from its clips, starting at the Big Ink

pack and work your way toward the cartridge.

4. Keep the profiler with its Big Ink pack. The profilers are not

interchangeable, even between Big Ink packs of the same

color.

Tape the profiler to the partially-used Big Ink pack, and store

them together in a Big Ink shipping carton if possible.

5. Retape the original sealing tape over the heads on each car-

tridge, and store the cartridges upright.

This prevents air from entering the tubes and minimizes

subsequent priming of the jets when placed back into

service.

Cleaning Ink Jets 3-11

Cleaning Ink Jets In addition to running AutoSet, which compensates for missing

and misfiring ink jets, you should clean the jets as described in

the following paragraphs to keep them clear of accumulated ink.

The effectiveness of the high-resolution printing process used

by the printer can be impaired by cartridges that are improperly

maintained. Partially clogged nozzles may cause the jets to mis-

fire intermittently, or deflect ink slightly in the wrong direction.

Cleaning will likely be required more often if the printer sits idle

for extended periods.

To c lea n in k j e t s :

1. On the control panel, press a (Options).

2. Press c twice to highlight Access Print Heads.

3. Press e (Menu Select).

The carriage moves out from the service station and stops.

The control panel displays this message:

Press proceed

to park heads

4. Open the printer’s top cover.

5. On one of the ink tubes, close the valve near the Big Ink pack.

Failing to do this can cause ink to flow backwards into the

Big Ink supply, which may keep the cartridge from refilling.

6. Release the ink jet cartridge from the print head carriage.

7. Gently wick the ink jet nozzles and wipe the electrical con-

tacts with a nonfibrous, lint-free foam swab moistened with

water. DO NOT USE ALCOHOL, use plain water.

If you find excessive buildup on the bottom of the cartridge,

clean off the excess using a moistened pad, and then wipe

the bottom of the cartridge with the swab.

8. Replace the ink jet cartridge into the print head carriage.

9. Repeat this process for each cartridge.

Caution When handling cartridges, do not to touch the con-

tacts or orifice plate (jet nozzles) with your bare fin-

gers. Also, take care not to use excessive force when

wiping the cartridges with the swabs or pads.

3-12 Cleaning Ink Jets

10. Open the valve on the hose near the Big Ink packs.

11. Clean the service station as described in “Cleaning the Ser-

vice Station” on page 3-14.

12. Close the printer’s top cover.

13 . Pr e s s t h e f (Proceed) key to park the heads.

14 . Pr e s s t h e h (Cancel) key to return the printer to its ready

state.

15. Perform an AutoSet calibration. For instructions, see Chapter

2, Using the Control Panel.

Evaluating Cartridge

Performance After

Cleaning

The Jet Status Lines test provides a quick method of determining

the effectiveness of (or the need for) cleaning. This test prints a

pattern of lines, each segment of which corresponds a single jet.

If there are any missing segments in the lines, then a cleaning is

recommended. If, however, the lines appear solid and consistent,

then cleaning is most likely not required at this time. See “Jet

Status Lines” on page 4-7 for instructions.

The AutoSet calibration can also indicate that cleaning is

needed. When AutoSet maps out a significant number of jets

due to D (missing), or X and Y (alignment) errors, it is probably

due to clogged and deflected jets. In this case, cleaning is recom-

mended.

Cleaning Ink Jets 3-13

Filling Depleted

Cartridges and Resetting

Vacuum

Occasionally, you may find that the cartridge does not fill from

the Big Ink pack supply. The primary cause of this is failure to

open the clip on the ink pack tube after installing an ink pack. If

a cartridge leaks ink, it may have lost vacuum. To correct these

conditions:

1. Have a paper towel ready to catch any leaking ink during this

procedure.

This procedure may cause ink to drop on the floor.

2. Remove the ink tube from the routing clips on the track.

3. Remove the cartridge from the print head carriage. Do not

close the ink tube clip.

4. Move the cartridge, with the ink jets pointed up, below the

level of the ink pack (close to the floor), until ink and air bub-

bles begin to flow out of the ink jets.

5. Hold the cartridge in this position, and sharply squeeze the

sides of the cartridge repeatedly until no more air bubbles

emerge from the jets (when ink begins to flow from the jets).

6. To reset the vacuum, hold the cartridge, with the ink jets

pointed down (as when the cartridge is installed in the

printer), approximately three feet (90 cm) above the level of

the ink pack for exactly 10 seconds.

7. Reinstall the cartridge into the print head carriage.

3-14 Cleaning the Service Station

Cleaning the

Service Station

The printer’s service station wipers should be cleaned daily, and

when switching between dye and pigment inks. This will help to

prevent dried ink from clogging the ink jets.

Caution To avoid contaminating the ink, keep water away

from the boots and boot holders during this proce-

dure.

1. Once each day, press the a (Options) key to display the

main menu.

2. Press the c key repeatedly to highlight Access Service

Station.

3. Press the e (Menu Select) key.

This moves the print head carriage out to the center of the

platen. The control panel displays this message:

Press proceed to park heads.

4. Reach inside the right endcap (behind the control panel) and

lift the service station out of the printer.

Hold the service station level to avoid spilling any ink that

may be present.

5. Hold the service station with the wipers under a stream of

water, keeping the boots away from the water.

Rinse as much ink as possible from the wipers.

6. Blot any remaining water from the service station with a

clean, lint-free cloth.

To avoid contaminating the ink, be sure to dry all water

from the boots and boot holders.

Fig. 3-7. Service station parts

Boots

Wipers

Cleaning the Service Station 3-15

7. Reinstall the service station.

The service station fits inside a rectangular cut-out in the

printer.

Press the f (Proceed) key to park the print head carriage.

3-16 Adjusting the Print Head Height

Adjusting the

Print Head Height

To accommodate media with a wide range of thicknesses, you

can adjust the height of the print heads with the included head

height gauge and 5 mm hex wrench. The tools are stored in a

holder, which is located on the right stand leg under the control

panel.

To adjust the print head height, you turn the adjustment screws

on the right and left sides of the carriage until the gauge fits

under the carriage. When used according to these instructions,

the gauge positions the print heads approximately 0.050 inches

(1.27 mm), or 50 mils, above the media.

1. Determine which end of the head height gauge to use.

◆For media between 3 and 15 mils thick (0.076-0.381

mm), ensure that no media is loaded on the printer, or

at least is not on the platen. In this case, the head height

is measured from the platen. Use the gauge end marked

“0.003 - 0.015.” This will position the head 0.059 inches

(1.50 mm) above the platen.

◆For media between 15 and 30 mils thick (0.381-0.762

mm), ensure that no media is loaded on the printer, or

at least is not on the platen. In this case, the head height

is measured from the platen. Use the gauge end marked

“0.015 - 0.030.” This will position the head 0.072 inches

(1.82 mm) above the platen.

◆For media greater than 30 mils thick (0.762 mm), load

the media onto the printer. In this case, the head height

is measured from the media. Use the gauge end marked

“0.003 - 0.015.” This will position the head 0.059 inches

(1.50 mm) above the media.

◆For media which “bubbles” or doesn’t pull down flat

to the platen, raise the head height sufficiently to pre-

vent the head from contacting the media.

Adjusting the Print Head Height 3-17

2. Use the hex wrench to turn one of the head height adjust-

ment screws counterclockwise until the end of the gauge will

not fit under the carriage as shown in Fig. 3-8.

The access holes to the head height adjustment screws are

marked with white circles on top of the carriage.

3. Turn the head height adjustment screw clockwise, until the

end of the gauge slides under the carriage and the raised

gauge step touches the carriage.

Caution Do not allow the taller surface of the gauge to slide

under the print head carriage. Damage to the car-

riage could result.

Fig. 3-8. Head height measurement points

Left (Cartridge Position 1) Right (Cartridge Position 12)

Fig. 3-9. Head height gauge

Insert the gauge to this line or this line

3-18 Adjusting the Print Head Height

4. Remove the gauge and repeat steps 2 and 3 at the other side

of the carriage.

5. Verify the heights at both sides of the carriage and adjust if

necessary.

6. Remove the gauge and return it and the wrench to their

holder on the printer stand.

Drying Times 3-19

Drying Times The amount of drying time required for a print depends on its

ink coverage, the number of print passes used, and the relative

humidity where the printer is being operated.

To illustrate these relationships, the following table shows the

results of a test in which a 300% coverage test pattern was

printed. The amount of time shown is the delay required at the

end of each swath (right-to-left or left-to-right motion) of the

print head carriage to ensure that the first three inches of the

print are dry by the time the leading edge of the print reaches

the floor. This delay is automatically implemented during print-

ing (see “Customize Settings” on page 2-7).

This test was designed to illustrate an extreme ink coverage

example. Typically, coverage is around 100%, which signifi-

cantly reduces drying time. Drying times can also be reduced by

using the optional heated dryer.

Relative Humidity

Print Passes 25% 50% 75%

2 passes 2.5 sec 7 sec —

4 passes 1 sec 4 sec 16 sec

6 passes — 3 sec —

8 passes 0 sec 1 sec —

3-20 Loading Media

Loading Media Wear cotton gloves during this procedure, or handle the media

only by its very outside edges. This will prevent skin oils from

being deposited on the media, which could render output qual-

ity unacceptable.

Note For best results, use genuine ColorSpan media.

1. Load the collet with the setscrew onto the spool, and tighten

the setscrew into the outside hole of the spool (if the media is

on a 3-inch core, position the collet to the inside hole of the

spool).

2. Load the media roll onto the spool so that it unrolls over the

top fo the spool.

See “Settings” on page 2-7 to set the takeup motor for Small

(2-inch) or Large (3-inch) cores.

3. Load and press the adjustable collet (without the pin) tightly

into the end of the cardboard media core.

4. From the rear of the printer, load the media and spool into

the printer’s supply spool holder.

Press the home side of the supply spool into the home side

holder (on the left from the rear of the printer), then swing

the far side of the supply spool into the far side holder (on

the right).

5. With your right hand, feed the leading edge of the media

into the printer’s pinch rollers and hold it in place until the

following step.

Fig. 3-10. Installing media roll and collets onto the spool

Home side

Far side

Loading Media 3-21

Note The printer automatically locates the right and left

edges of the media, so it is not necessary to align

the media edges to a reference mark on the platen.

6. With your left hand, press the Media Advance button to

advance media a few inches (several centimeters).

The Media Advance button is located to the left of the

installed supply spool, on the rear of the printer next to the

Big Ink pack tray and electronics enclosure.

7. Roll the media supply spool back sharply, about one-quarter

turn, so the media snaps flush onto the platen.

8. Ensure that the right and left edges of the media web are per-

pendicular to the sides of the printer, that the tension appears

uniform across the media web, and that the media is not

unrolling unevenly (“telescoping”) from the supply spool.

Note These checks ensure that the tension is uniform

across the width of the media. This is critical to

trouble-free printing.

9. On the control panel, press a (Options) to display the menu,

highlight Change Media, and press e (Menu Select).

This causes the printer to measure the width of the media.

10. You are now ready to begin printing.

Loading Media Sheet When loading cut sheets of media, wear cotton gloves during, or

handle the media only by its very outside edges. This will pre-

vent skin oils from being deposited on the media, which could

render output quality unacceptable.

1. On the control panel, press a (Options).

2. Press c three times to highlight Load Media Sheet.

3. Press e (Menu Select).

The control panel displays instructions for loading cut sheet

media into the printer. These instructions are:

4. Push the media sheet under the rollers.

Make sure that the right hand edge of the media sheet is cen-

tered between the two rightmost rows of vacuum holes on

the platen.

3-22 Loading Media

5. Adjust the head height if necessary.

6. Press b and c buttons to move the media under the rollers.

7. Close the cover on the printer.

8. Press the f (Proceed) key to AutoLoad the cut media sheet.

Recalibration When changing media types, you should perform a color cali-

bration (if supported by your printer or RIP). This compensates

for the differences between medias that affect color accuracy.

For further information, see “Color Calibration” on page 4-16.

When replenishing the media supply with the same type of

media, recalibration is unnecessary unless print quality has

changed noticeably.

Cutting and Unloading Media 3-23

Cutting and

Unloading Media

1. Use the control panel or press the MEDIA ADVANCE button to

advance the printed portion of the media past the cutter

anvil (on the front edge of the platen).

2. From the front of the printer, cut the media with a knife or

scissors.

If you use a knife, you can insert it into the channel at the

front of the platen to ensure a straight cut.

3. Remove the print from the printer.

3-24 Cutting and Unloading Media

Calibrating the Printer 4-1

CHAPTER 4

Calibrating the Printer

This chapter explains how to calibrate the printer for the best possible

output:

◆AutoSet Calibration (page 4-2)

◆AutoBidi Calibration (page 4-4)

◆AutoTune Scheduling (page 4-5)

◆Media Feed Calibration (page 4-6)

◆Jet Status Lines (page 4-7)

◆Manual Bidirectional Registration (page 4-9)

◆Manual Head Registration (page 4-11)

◆Manual Jet Mapping (page 4-14)

◆Color Calibration (page 4-16)

4-2 AutoSet Calibration

AutoSet Calibration AutoSetTM is an advanced printer calibration feature that uses an

onboard camera and sophisticated software to detect and com-

pensate for variations in ink jet printing. It can be initiated by

the user or run automatically at specified intervals. AutoSet is

designed to be a “one-button” calibration, the only calibration

you need to run in most cases for superior quality output.

AutoSet consists of three separate functions:

◆AutoJet Calibration - detects and disables individual ink jets

that are misfiring or not firing at all. During subsequent

printing, the printer compensates for these jets by using

other jets in their place, ensuring maximum print quality

without reducing print speed.

◆Bidirectional Registration - ensures that every working jet

fires a pixel at precisely the same location, regardless of the

carriage’s direction of travel.

◆Head Registration - precisely aligns each cartridge in the

horizontal (x) and vertical (y) directions.

Note Clean cartridges always produce the best printed

output. Ensure that the cartridges and service sta-

tion are clean before running an AutoSet calibration.

Note AutoSet does not work with transparent media such

as ColorMark ClearFilm. In this case, you should run

AutoSet on a white media that is similar in thickness

to the clear media, then switch to the transparent

media; or manually run the calibrations under the

Expert Settings menu using the transparent media.

To r u n Au to S e t onc e :

1. Ensure that media is loaded on the printer.

2. On the control panel, press the a (Options) key to enter the

menu system.

3. Press the c key repeatedly to highlight the Calibrate Printer

option.

4. Press f (Proceed).

The Calibrate Printer menu appears, with AutoSet high-

lighted.

AutoSet Calibration 4-3

5. Press f (Proceed).

The AutoSet calibration begins. First, AutoSet tests the jets

on each cartridge for electrical failure.

◆If any jets with electrical failures are found, the printer

displays a list of the failed jets. Then press e (Menu

Select) to run AutoSet.

◆If too many cartridges are found with an electrical fail-

ure, an accurate AutoSet calibration cannot be per-

formed. Clean the electrical contacts, inspect the flex

cable, and reinstall the cartridge(s) specified on the con-

trol panel, then press d (Retry) run the electrical test

again.

6. AutoSet prints a calibration pattern, then looks for missing

and deflected jets on each cartridge.

◆If a small number jets on any one cartridge are missing

or deflected, AutoSet will compensate for them during

printing.

◆If too many jets on any one cartridge are missing or

deflected, AutoSet marks the cartridge as out-of-specifi-

cation. It then asks whether you want to view a list of

these cartridges.

7. When AutoSet completes, press the h (Cancel) key repeat-

edly until the Ready to receive message appears.

4-4 AutoBidi Calibration

AutoBidi Calibration Runs just the bidirectional calibration, and not the entire

AutoSet calibration, when the head speed and print mode are

changed.

When you change the print mode that includes a head speed

change, a message is displayed on the control panel asking if you

wish to run AutoBidi.

To r u n Au to B id i :

1. Press f (Proceed).

The AutoBidi procedure runs.

If you choose not to run AutoBidi:

1. Press h (Cancel).

The printer returns to the Modes menu.

AutoTune Scheduling 4-5

AutoTune Scheduling AutoTune is available only when the optional takeup system is

installed. When you use the AutoTune scheduler to run AutoSet,

AutoSet always performs its three calibrations without prompt-

ing the user or canceling due to too many bad jets. You can use

the Quality Check Mode feature to handle AutoSet errors, with

or without user intervention.

To run AutoSet at specified intervals (AutoTune):

1. On the control panel, press the a (Options) key to enter the

menu system.

2. Press the c key repeatedly to highlight the Calibrate Printer

option.

3. Press e (Menu Select).

The Calibrate Printer menu appears.

4. Press the c key repeatedly to display the “AutoTune” option.

5. Press e (Menu Select).

The control panel prompts you to specify an AutoTune

interval.

6. Press f (Proceed).

The control panel displays this message:

Run AutoSet every 0 prints.

7. Press the b key repeatedly to increment the AutoTune inter-

val to the number of prints you desire.

8. Press f (Proceed).

9. Press the d (Menu Up) key repeatedly until the control panel

reads Ready.

Quality Check Mode When you run AutoSet manually, the software notifies you if

there are any jet or alignment problems so that they can be

addressed. When AutoTune runs AutoSet at scheduled intervals,

you can use the Quality Check Mode feature to handle AutoSet

errors. For instructions on setting the Quality Check Mode, see

page 2-8.

4-6 Media Feed Calibration

Media Feed

Calibration

This calibration allows you to calibrate the accuracy of the

Media Feed process. You may want to do this when printed out-

put must be precise, as when tiling output. This calibration is

not included in the AutoSet process.

To perform this procedure you need a one-meter metric ruler.

1. Press the a (Options) key on the control panel to display the

menus.

2. Press the c key repeatedly to highlight the Calibrate Printer

option.

3. Press the e (Menu Select) key to display the Calibrate Printer

menu.

4. Press the c key repeatedly to highlight the Media Feed

Calibration option.

5. Press e (Menu Select).

The control panel displays this prompt:

Print media feed

calibration marks?

6. Press f (Proceed).

The printer prints a calibration page.

7. When the calibration page has printed, cut it from the printer

and lay it on a flat surface.

8. Measure the distance between the cross-shaped targets

marked “MEDIA FEED CALIBRATION MARK.”

The distance should be exactly 900 mm.

9. Using the control panel, enter the measured distance.

You can enter the distance to a precision of 0.5 mm.

10. Press f (Proceed).

Media feed calibration is complete.

Jet Status Lines 4-7

Jet Status Lines Jet Status Lines provides a quick assessment of which jets are not

firing properly. This test prints a pattern of lines, each segment

of which corresponds a single jet. If there are any missing seg-

ments in the lines, then a cleaning is recommended. If, however,

the lines appear solid and consistent, then cleaning is most

likely not required at this time.

1. Press a (Options) on the control panel to display the menus.

2. Press the c key to highlight the Calibrate Printer option.

3. Press f (Proceed) to display the Calibrate Printer menu.

4. Press the c key repeatedly to highlight the Jet Status Lines

option.

5. Press f (Proceed).

The printer prints the Jet Status Lines pattern and a legend

for the possible status codes:

R - Not replaced

E - Electrical jet-out

D - Disqualified by camera

Y - Y error

X - X error

If a line appears with no code, the jet is working properly. If

a line appears with a code other than R, it has been identi-

fied and replaced by (reassigned to) other jets. If a line is

missing and appears with or without an R, it has not been

replaced.

After printing is complete, the Calibrate Printer menu reap-

pears.

4-8 Expert Calibration Options

Expert Calibration

Options

AutoSet is designed to be a “one button” calibration. Manually

performing the component calibrations of AutoSet is time-con-

suming and error-prone. They should only be performed as

directed by ColorSpan Technical Support.

If you decide to manually calibrate the printer, first clean the

print heads as described in “Cleaning Ink Jets” on page 3-11.

Next, perform one or more of the following calibrations:

◆Manual BiDi Registration prints bidirectional registration

patterns and allows you to report which pattern is the most

precise. For instructions, see “Manual Bidirectional Registra-

tion” on page 4-9.

◆Manual Head Registration (page 4-11) precisely aligns the

print heads relative to each other, for accurate colors and

precise registration of images.

◆Manual Jet Mapping (page 4-14) enables you to detect and

report nonfiring or misfiring ink jet nozzles, which enables

the printer to “fill in” for them.

After calibration, perform a color calibration (if supported by

your print server or RIP). This adjusts printing for variations in

ink, media, and local environment to ensure accurate color

matching. You should perform a color calibration when:

◆When you notice a shift (change) in color output

◆When changing ink types or sets

◆When changing media types

◆When changing print mode (only if the most precise color

matching is required)

For further information, see “Color Calibration” on page 4-16.

Manual Bidirectional Registration 4-9

Manual Bidirectional

Registration

Bidirectional registration is a method to align each of the car-

tridges so that dot placement is accurate in both directions along

the X axis (along the direction of print head travel).

The bidirectional registration pattern consists of a series of verti-

cal lines. Half the pixels in this pattern are printed in one direc-

tion, half of them in the other direction. When the pixels are

accurately aligned, the pattern is clear. When the dots are not

aligned, the pattern appears fuzzy and ill-defined.

1. When loading fabric, begin with step 7.

2. Press a (Options) on the control panel to display the menus.

3. Press the c key to highlight the Calibrate Printer option.

4. Press f (Proceed) to display the Calibrate Printer menu.

5. Press the c key repeatedly to highlight the EXPERT SET-

TINGS option.

6. Press f (Proceed) to display the EXPERT SETTINGS menu.

7. Press f (Proceed) to select Manual BiDi Registration, the

default option.

The control panel displays this prompt:

Print a calibration

page now?

8. Press f (Proceed).

9. Press the b or c keys to select the Extra-Coarse, Coarse,

Medium, or Fine pattern.

10. Press f (Proceed).

The printer prints a calibration page.

11. When the calibration page has printed, the control panel dis-

plays this prompt:

BIDI REG

HEAD1 0

12. Examine the BiDi Registration pattern for the current head,

and determine which pattern is the closest to perfectly

aligned.

Use a printer’s loupe to select the pattern, since the lines in

the patterns may be difficult to discern otherwise.

4-10 Manual Bidirectional Registration

In the example below, the best aligned pattern is +2.

13 . Pr e s s t h e b or c control panel keys repeatedly until the

number next to the pattern that is closest to aligned perfectly

is displayed.

For example, if pattern +2 is the closest aligned, press the b

key to change the display to:

BIDI REG

HEAD1 3

14 . P r e s s f (Proceed).

The control panel message increments the head number by

one.

15. Repeat steps 12 through 14 for each of the twelve heads.

When you have entered registration values for all heads, the

control panel displays this message:

REGISTRATION COMPLETE

Bidirectional registration is complete.

16 . Pr e ss t he d (Menu Up) key repeatedly to return the printer

to its ready state.

+20-2+4+6

Fig. 4-1. BiDi Registration pattern

Manual Head Registration 4-11

Manual Head

Registration

The printer creates images by firing dots of ink onto a sheet of

media. Precise positioning of each dot is essential for optimal

print quality. This is possible only if you register all ink cartridge

heads in the print head assembly to each other in both the X

(along the length of the platen) and Y (along the length of the

media) directions.

This is a two-part process:

◆Print a registration pattern.

◆Enter the X and Y registration data for each head.

1. Press a (Options) on the control panel to display the menus.

2. Press the c key to highlight the Calibrate Printer option.

3. Press f (Proceed) to display the Calibrate Printer menu.

4. Press the c key repeatedly to highlight the Expert Settings

option.

5. Press f (Proceed) to display the Expert Settings menu.

6. Press the c key repeatedly to highlight the Manual Head

Registration option.

7. Press f (Proceed).

The control panel displays this prompt:

Print a calibration

page now?

If you have a calibration pattern from a recent print, you

can use it to calibrate the heads. Press h (Cancel) and go to

step 8.

If you need to print a new calibration pattern, press f (Pro-

ceed). The printer prints a calibration page.

8. When the calibration page has printed, the control panel dis-

plays this prompt:

X REG

HEAD-1 +0

9. Examine the X registration pattern for the current head, and

determine which pattern of colored and black lines are the

closest to perfectly aligned.

4-12 Manual Head Registration

Use a printer’s loupe to select the pattern, since the lines in

the patterns may be difficult to discern otherwise.

10. Press the b or c control panel keys repeatedly until the

number next to the pattern that is closest to aligned perfectly

is displayed.

For example, if pattern +2 is the closest aligned, press the b

key to change the display to:

X REG

HEAD-1 +2

If a print head is extremely out of alignment, there may be

no pattern in alignment. Since the black vertical bars are

five pixels apart, you can add +5 or -5 to a pattern number

to shift the colored bars right or left by one black bar. Alter-

natively, you can repeatedly perform an X calibration, which

will move the head in smaller increments, until the head is

aligned.

11 . P r e s s f (Proceed).

The control panel message increments the head number by

one.

12. Repeat steps 9 through 11 for each of the heads.

When you have entered registration values for all the heads,

the control panel displays this message:

Y REG

HEAD-7 +0

X registration is complete. You are now ready to begin Y reg-

istration.

13. Examine the Y registration pattern for the current head, and

determine which pattern of colored and black lines are the

closest to perfectly aligned.

Fig. 4-1. Sample head calibration patterns.

In this example, pattern “+1” is aligned the closest,

so “+1” would be entered.

+1 +2

Manual Head Registration 4-13

14. Press the b or c control panel keys repeatedly until the

number next to the pattern that is closest to aligned perfectly

is displayed.

15. Press f (Proceed).

The control panel message increments the HEAD number by

one.

16. Repeat steps 13 through 15 for each of the Y patterns.

When you have entered registration values for all of the pat-

terns, the control panel displays this message:

Registration

successful.

17. Press f (Proceed) to return to the Head Registration menu.

18. Press h (Cancel) repeatedly to return the printer to its ready

state.

4-14 Manual Jet Mapping

Manual Jet Mapping Each of the ink cartridges used by the printer includes a print

head with over two hundred and forty ink jet nozzles (jets). If

any one of these jets is clogged or has a bad electrical connec-

tion, print quality may be affected. A certain number of non-fir-

ing jets is within the performance specifications of most printers

that use this technology.

Note For best results, before performing this procedure,

clean the print heads as described in “Cleaning Ink

Jets” on page 3-11.

Using a patent-pending technique, the printer “fills in” the pix-

els that were not printed by the non-firing jets, without reducing

print speed. The end result is that every print is made with no

missing pixels.

The printer automatically maps out missing jets that are not fir-

ing for electrical reasons. Jets that are missing or misfiring for

other reasons are usually detected during the AutoSet or AutoJet

calibrations. You may also map jets manually using the follow-

ing procedure.

To report missing jets:

1. Press a (Options) on the control panel to display the menus.

2. Press the c key to highlight the Calibrate Printer option.

3. Press e (Menu Select) to display the Calibrate Printer menu.

4. Press the c key repeatedly to highlight the EXPERT SETTINGS

option.

5. Press f (Proceed) to display the EXPERT SETTINGS menu.

6. Press the c key repeatedly to highlight the Manual Jet Map-

ping option.

7. Press e (Menu Select).

The control panel displays this message:

Print a jet test

page now?

8. Press f (Proceed).

The printer prints a jet test page. When the calibration page

has printed, the control panel displays a Map Jets Out menu

with these options:

Autodetected missing jets (marked

with an E) sometimes can be recovered

by carefully wiping the electrical con-

tacts on the cartridge and their corre-

sponding contacts on the print head

carriage with a lint-free wipe moist-

ened with plain water.

Manual Jet Mapping 4-15

◆Report individual bad jets - enables you to select a head

number, then enter the number of one or more bad

(missing) jets.

◆Clear individual bad jets - enables you to remove a jet,

specified by head and jet number, from the list of bad

jets.

◆View current bad jets - enables you to list all of the bad

jets, by number, for each head.

◆Clear all bad jets - enables you to delete all previously-

reported bad jets from the lists for all heads.

9. Examine the jet test pattern for missing jets.

If a line segment is marked with an E (electrical failure) or U

(user specified jet out), or other letters or numbers, it has

already been detected by the software, so no further action

by you is required. This data, however, may be requested by

ColorSpan Technical Support to help diagnose printing

problems.

Note If the test detects (marks with an E) that more than

twelve jets are missing on any one print head, the

cartridge may be improperly seated. Try reseating

the cartridge and selecting View current bad jets

from the menu. If this does not correct the problem,

missing jets sometimes can be recovered by care-

fully wiping the electrical contacts on the cartridge

and their corresponding contacts on the print head

carriage with a lint-free wipe moistened with plain

water.

10. Select an option from the menu.

If a line segment is missing or broken, report it to the

printer by selecting Report individual bad jets and pressing

b and c to select a head number and jet number.

11. When you have reported all missing jets, press h (Cancel).

12. Press f (Proceed) to return to the Manual Jet Mapping

menu.

13. Press the d (Menu Up) key repeatedly to return the printer

to its ready state.

4-16 Color Calibration

Color Calibration In addition to the printer engine calibrations described in this

chapter, color calibration is necessary to ensure accurate color

matching and color consistency from print to print. Color cali-

bration is a feature of the print server or RIP connected to the

printer. Refer to the documentation that accompanies the print

server for further information.

Troubleshooting A-1

APPENDIX A

Troubleshooting

This appendix explains how to prevent and diagnose printing problems

and provides information about getting help from ColorSpan.

For other software-specific troubleshooting procedures, refer to your

application software documentation or the other ColorSpan documenta-

tion listed on page vi of this manual.

If your printer is connected to a non-ColorSpan RIP or print server, refer

to the accompanying third-party documentation.

A-2 Troubleshooting Checklist

Troubleshooting

Checklist

Before you troubleshoot your printer, make sure that it is prop-

erly installed as described in Chapter 1.

Follow the steps in this checklist to isolate and resolve printing

problems.

1. Does the printer’s power come ON?

YES: Go to question 2.

NO: The following could be the problem:

◆The power cable may not be plugged into an electrical

outlet.

◆If the printer is plugged into a surge protector, the surge

protector may not be connected to power, or it may be

switched off.

2. Did the start-up sequence of the control panel display end

with the message “Ready”?

YES: Go to question 3.

NO: The following could be the problem:

◆There may be a hardware problem with the printer’s

internal components. Follow the diagnostic routine on

the control panel to determine the problem. Call

ColorSpan Technical Support as directed by the control

panel.

3. Can you send a file from the print server to the printer?

YES: Go to question 4.

NO: The following could be the problem:

◆The cable may not be securely connected between the

print server and the printer. Refer to the server’s docu-

mentation for more information.

◆The cable may be connected to the wrong port on the

print server. Refer to the server’s documentation for

more information.

Troubleshooting Checklist A-3

4. Can you send (print or download) a document from a cli-

ent computer to the server?

YES: Go to question 5.

NO: The following could be the problem:

◆The connection from the client to the local area network

may not be configured correctly. See your system admin-

istrator for assistance.

◆The cable between your computer or network and the

print server may not be securely connected at both ends.

Refer to the print server manual for more information.

◆Your computer may not be working properly. Run an

application that you know works correctly and print to

be sure.

◆The computer’s port may not be working properly. Print

to another output device that you know works correctly

(and is not connected to the print server) to check this.

◆There may be another error condition reported by the

print server.

5. Is the print quality good?

YES: Then the problem is not covered in this checklist.

Contact ColorSpan Technical Support.

NO: The following could be the problem:

◆The printer may need to be calibrated. See “AutoSet Cal-

ibration” on page 4-2 for instructions.

◆One or more ink jets may be clogged or not firing. See

“Cleaning Ink Jets” on page 3-11 for instructions.

◆If the print head is striking the media, check how the

media is tracking from the supply spool to the takeup

spool. The sides of the media should be parallel to the

sides of the printer, with no wrinkling or buckling. If nec-

essary, reload the media. See “Loading Media” on page

3-20 for instructions.

◆Verify that the print head carriage is at the proper

height. See “Adjusting the Print Head Height” on page

3-16 for instructions.

◆One or more of the ink supply boxes may have lost vac-

uum, which prevents the ink cartridge from filling. See

“Filling Depleted Cartridges and Resetting Vacuum” on

page 3-13 for instructions.

A-4 Troubleshooting Checklist

6. Is the carriage hitting the media?

◆Be sure the media is installed straight.

◆Extend the media to the front of the platen before start-

ing to print.

◆If small portions of media are lifting off the platen, make

sure the vacuum fans are set to “high”. If the problem

persists, raise the head height.

◆When running plastic media, the vacuum may need to

be reduced.

Diagnostics A-5

Diagnostics The printer includes a series of self-diagnostic tests designed to

help ColorSpan Technical Support solve printer hardware prob-

lems. If one of the tests encounters an error, and error message

appears, which includes:

◆Error code - always write down this code for future reference

by ColorSpan Technical Support.

◆Brief description of the error

◆A series of buttons that allow you to respond to the error. In

some cases, you can ignore the error or enter a further diag-

nostic routine. In other cases, you must restart the printer.

Technical Specifications B-1

APPENDIX B

Technical Specifications

This chapter lists the printer’s specifications and information about

ordering supplies.

B-2 Specifications

Specifications General

Dimensions

(Assembled)

52-inch model:

Height: 50.5 inches (128 cm)

Depth: 33 inches (84 cm)

Length: 102 inches (259 cm)

62-inch model:

Height: 50.5 inches (128 cm)

Depth: 33 inches (84 cm)

Length: 112 inches (310 cm)

Weight

(Assembled)

52-inch model: 245 pounds (111 kg)

62-inch model: 265 pounds (120 kg)

Electrical Power 100-120 VAC, 50-60 Hz (maximum), 4.0 A

(printer), 13.2 A (heater)

200-240 VAC, 50-60 Hz (maximum), 9 A

(printer and heater)

Power supply automatically switches voltage,

see “Connecting Power and VideoNet” on page

1-11 for detailed electrical requirements

Temperature Storage: 0–120° F (-17–49° C)

Operating: 60–90° F (16–32° C)

Relative

Humidity

Storage: 10–80%, non-condensing

Operating: 10–80%, non-condensing,

40–60% optimum

Built-in humidity sensing automatically adjusts

printing speed to ensure adequate drying for

the combination of media and ink selected

Approvals Safety: UL, TUV, c-UL

Emissions: FCC-A, CE, VCCI-1

Specifications B-3

Performance

Print speeds vary with humidity conditions and media/ink combinations.

* No jet replacement.

**12-head option is available for purchase from ColorSpan.

Mode Color Set Passes Speed

(ft2/hr) Resolution

High

Speed

1 x 4 (CMYK) 2*, 4, 6, 8 — 600 dpi

2 x 4 2*

150

104

600 dpi

3 x 4** 3*, 3, 6 — 600 dpi

Gamut+ 1 x 6 (CMYKOG,

CMYKRB, CMYKOB)

2*, 4, 6, 8 — 600 dpi

2 x 6** 2*, 4, 6, 8 — 600 dpi

1 x 8 (CMYKOGRB) 2*

600 dpi

HiRes 1 x 6 (C2M2YK) 2*

1200 dpi

(apparent)

2 x 6** 2*, 4, 6, 8 — 1200 dpi

(apparent)

HiRes+ 1 x 8 (C2M2YKOG,

C2M2YKRB,

C2M2YKOB)

1200 dpi

(apparent)

Film

Quality

1 x 8 (C3M3YK) 4

180 0 dp i

(apparent)

12 C o l o r 1 x 12**

(C3M3YKOGRB)

2*, 4, 6, 8 — 1800 dpi

(apparent)

B-4 Specifications

Supported Ink and Media Genuine ColorMark® inks and media have been tested and

selected for optimal performance on ColorSpan printers. They

are also supported by the ColorMark Color Management System

for optimal color matching. Additional inks and media may be

supported. Inks are available in a variety of dye-based and pig-

ment-based formulations. Certain ink and media combinations

are not supported. Consult ColorSpan or your ColorSpan repre-

sentative for details.

Humidity

Compensation

Slows printing in high-humidity environments

(within specifications) to improve drying.

Heated Drying Available as an option for purchase from

ColorSpan.

Motorized Takeup Available as an option for purchase from

ColorSpan.

Maximum Print

Width

51. 5 i n ches ( 131 c m)

Cut-Sheet Media Printer can accommodate cut-sheet paper or rigid

media up to 1/8 inch (3 mm) thick. Any media to

be printed must have an inkjet coating.

Supported ColorMark Ink Sets

Four-Color Printing 4-Color set: Cyan, Magenta, Yellow, Black

Six-Color Printing Gamut+TM

HiFi Set: Cyan, Magenta, Yellow, Black, Orange,

Green. Provides striking green and orange

tones.

R&B Set: Cyan, Magenta, Yellow, Black, Red,

Blue. Provides key colors most frequently

requested by corporate clients for logos

Advantage Set: Cyan, Magenta, Yellow, Black,

Orange, Blue. Provides the widest gamut.

HiRes

Multidensity Set: Cyan, Magenta, Yellow, Black,

Medium Cyan, Medium Magenta

Specifications B-5

* Support for twelve-head printing is available as an option for purchase

from ColorSpan.

EPIC is a trademark of Kimberly-Clark Corporation.

Not all supported media are listed. Contact your ColorSpan representa-

tive for an updated listing.

Eight-Color Printing Film Quality

Multidensity Set: Cyan, Magenta, Yellow, Black,

Medium Cyan, Medium Magenta, Light Cyan,

Light Magenta

HiRes+

Multidensity Set: Cyan, Magenta, Yellow, Black,

Medium Cyan, Medium Magenta plus choice

of two of four additional colors: Red, Blue,

Orange, or Green.

Twelve-Color

Printing*

Multidensity Set: Cyan, Magenta, Yellow, Black,

Medium Cyan, Medium Magenta, Light Cyan,

Light Magenta, Red, Blue, Orange, Green

Supported ColorMark Media

Papers Satin Photobase PXS Paper

Glossy Photobase PXG Paper

Gloss Photopaper

Films Endura•ChromeTM Backlit Film

White Opaque Film

FineArtTM Media FineArt UltraColor Canvas

FineArt Perma•ChromeTM Paper

Fabric Banner Media EPIC Cotton Poplin Banner

EPIC Polyester Poplin Banner

EPIC Polyester Georgette Banner

Outdoor Media Universal Adhesive Vinyl

Universal Photobase

Perma•Chrome WaterFastTM Vinyl

WaterFast Banner Vinyl

Perforated Window Vinyl

WaterFast Banner Tyvek

FIRST 4-Year Vinyl

Index-1

Index

Index-2

3x Mode 2-7

4 Color Mode 2-8

Access Print Heads 2-5

Access Service Station 2-5

AutoJet Calibration 4-2

AutoSet Calibration 1-18, 2-6, 4-2

Quality Check Mode 2-8, 4-5

AutoSet Summary 2-7

AutoTune Scheduling 2-6, 4-5, 4-6

Quality Check Mode 4-5

Bidirectional Calibration 4-9

Bidirectional Registration 2-6, 4-2

Big Ink Packs

installing 3-6

removing 3-10

Calibrating the printer 4-1

Calibration 2-6, 4-1

AutoJet 4-2

AutoSet 1-18, 2-6, 4-2

AutoTune 2-6

Bidirectional Registration 2-6, 4-2, 4-9

color 4-16

Expert Options 4-8

Head Registration 2-6, 4-11

Paper Feed 4-6

Quality Check Mode 4-5

X-Y 4-2

Change Media 2-5

Cleaning

print heads 3-11

service station 3-14

Color calibration 4-16

ColorMark Profiler

installing 3-6

Control panel

3x Mode 2-7

4 Color Mode 2-8

Access Print Heads 2-5

Access Service Station 2-5

AutoSet Summary 2-7

Calibrate Printer 2-6

Change Media 2-5

Customize Settings 2-7

Display Humidity 2-9

Dryer 2-7

Dryer Fan 2-7

Ethernet ID 2-9

Field Service 2-9

Manual Jet Mapping 2-6

navigation keys 2-3

overview 2-2

Prime 2-5

Printer Info 2-9

printing status 2-4

Quality Check Mode 2-8

Restore All Defaults 2-8

Service Station 2-7

Side Gutters 2-7

Software Version 2-9

Space Between Prints 2-7

Takeup Direction 2-7

Takeup On/Off 2-4

Top Gutters 2-7

Total RAM 2-9

Units 2-7

Vacuum Fan Speed 2-7

Conventions vii

Customize Settings 2-7

Cut-sheet media 1-18, 2-5, B-4

Cutter 3-23

Index-3

Diagnostics A-4

Display Humidity 2-9

Dryer 2-7, 3-23

Dryer Fan 2-7

Drying Fans 2-9

Electrical requirements 1-2

Embedded software version 2-9

Environmental requirements 1-2

Ethernet 2-9

Ethernet ID 2-9

Expert Calibration Options 4-8

FCC statement iv

Field service menu 2-9

Gutter patterns 2-7

Head height adjustment 3-16

description 1-18

Head Registration 2-6, 4-11

Humidity sensor 1-18, 2-9

Ink cartridge

cleaning 3-11

handling tips 3-7

installing 3-7

Ink dryer 3-23

Inks

installing 3-6

Installation Checklist 1-5

Jet replacement 3-3

Link 2-9

Load Media Sheet 2-5

Loading inks 3-6

Loading media 3-20

Manual Jet Mapping 2-6

Media

cutting 3-23

loading 3-20

unloading 3-23

Media dryer 3-23

Media spool 3-20

Media width 1-18, 2-5

Index-4

Network link 2-9

Operating environment 1-2

Ordering supplies B-6

Paper Feed Calibration 4-6

Parts list 1-7

Parts overview 1-15

Prime 2-5

Print heads

accessing 2-5

cleaning 3-11

Print modes 3-2

Profiler

installing 3-6

Quality Check Mode 2-8, 4-5

Regulatory statements iv

Related manuals vi

Relative humidity sensor 1-18, 2-9

Resetting cartridge vacuum 3-13

Restore All Defaults 2-8

Safety warnings 1-4, 1-6, 1-9, 1-11

Service Station 2-7

Service station

accessing 2-5

cleaning 3-14

Side Gutters 2-7

Software Version 2-9

Space Between Prints 2-7

Specifications B-1

Straight-through media path 1-18, 2-5, B-4

Supplies and accessories B-6

Takeup Direction 2-7

Takeup Motor Status 2-9

Technical Support A-6

Top Gutters 2-7

Total RAM 2-9

Troubleshooting A-1

Units 2-7

Unloading media 3-23

Unpacking and Assembly 1-6

Vacuum

resetting cartridge 3-13

Vacuum Fan Speed 2-7

Variable Mode Printing 3-2

Index-5

Warnings 1-4, 1-6, 1-9, 1-11

Workflow overview 1-14

X-Y Calibration 4-2

Index-6

Hp 076064 Rev C Users Manual DisplayMaker Esprit User

076064 REV C to the manual a4471ec4-1d8f-4853-9a1c-987c5b04b23d

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