Hp 2600 2700 Users Manual

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HP Photosmart 2600/2700 series all-in-one
User Guide

HP Photosmart 2600/2700 series all-in-one

User Guide

© Copyright 2004 Hewlett-Packard
Development Company, L.P.
The information contained herein is
subject to change without notice.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under
copyright laws.

–
–
●

●
●
●
●

Adobe and the Acrobat logo are either
registered trademarks or trademarks of
Adobe Systems Incorporated in the
United States and/or other countries.
Windows®, Windows NT®, Windows
ME®, Windows XP®, and Windows
2000® are U.S. registered trademarks
of Microsoft Corporation.
Intel® and Pentium® are registered
trademarks of Intel Corporation.
Energy Star® and Energy Star logo®
are US registered marks of the United
States Environmental Protection
Agency.
Publication number: Q3450-90195
First edition: July 2004

Safety information
Warning To prevent fire or
shock hazard, do not expose
this product to rain or any type
of moisture.
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
Warning
hazard
1
2

Notice
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Note: Regulatory information can be
found in the technical information
chapter of this guide.

4
5
6
7

9
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
representative first.
●
Governmental paper or
documents:
–
Passports
–
Immigration papers

Selective service papers
Identification badges,
cards, or insignias
Governmental stamps:
Postage stamps
Food stamps
Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s
checks, or money orders
Certificates of deposit
Copyrighted works

Potential shock

Read and understand all
instructions in the setup poster.
Use only a grounded electrical
outlet when connecting the
device to a power source. If you
do not know whether the outlet is
grounded, check with a qualified
electrician.
Observe all warnings and
instructions marked on the
product.
Unplug this product from wall
outlets before cleaning.
Do not install or use this product
near water or when you are wet.
Install the product securely on a
stable surface.
Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.
If the product does not operate
normally, see the online
Troubleshooting help.
No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.
Use in a well-ventilated area.
Warning This equipment
will be inoperable when mains
power fails.

Contents
1

2
3

User Guide

HP all-in-one overview.........................................................................................5
The HP all-in-one at a glance.................................................................................5
Control panel overview...........................................................................................6
Menu Overview.....................................................................................................10
Use the HP Image Zone to do more with your HP all-in-one................................12
Find more information........................................................................................ 19
Connection information.....................................................................................21
Supported connection types.................................................................................21
Connect using a USB cable..................................................................................21
Connect using Ethernet........................................................................................21
Connect using wireless.........................................................................................22
Connect using the HP bt300 Bluetooth Wireless Printer Adapter.........................22
Set Bluetooth security for your HP all-in-one........................................................23
Use Webscan.......................................................................................................24
Work with photos...............................................................................................27
Transfer photos....................................................................................................27
Edit photos............................................................................................................28
Share photos........................................................................................................30
Print photos..........................................................................................................31
Load originals and load paper...........................................................................35
Load an original....................................................................................................35
Choose papers for printing and copying...............................................................36
Load paper...........................................................................................................37
Avoid paper jams..................................................................................................43
Use a memory card or PictBridge camera........................................................45
The memory card slots and camera port..............................................................45
Control memory card security on a network.........................................................46
Transfer photos to your computer.........................................................................46
Print photos from a proof sheet............................................................................48
Set photo print options..........................................................................................50
Use the edit features............................................................................................52
Print photos directly from a memory card.............................................................53
Print photos from a PictBridge-compatible digital camera....................................55
Use quick print to print the current photo..............................................................55
Print a DPOF file...................................................................................................55
Use the slide show feature...................................................................................56
Share photos through HP Instant Share...............................................................57
Use the HP Image Zone.......................................................................................58
Use the copy features........................................................................................59
Set the copy paper size........................................................................................59
Set the copy paper type........................................................................................60
Increase copy speed or quality.............................................................................61
Select an input tray...............................................................................................61
Change default copy settings...............................................................................62
Make multiple copies of the same original............................................................62
1

Copy a two-page black-and-white document........................................................62
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo..............................63
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page..............................63
Copy a photo several times on one page.............................................................64
Resize an original to fit onto letter or A4 paper.....................................................65
Copy a faded original............................................................................................65
Copy a document that has been faxed several times...........................................66
Enhance light areas of your copy.........................................................................66
Make a poster.......................................................................................................67
Prepare a color iron-on transfer............................................................................68
Stop copying.........................................................................................................68
8 Use the scan features......................................................................................... 69
Scan to an application..........................................................................................69
Send a scan to an HP Instant Share destination..................................................71
Send a scan to a memory card.............................................................................72
Stop scanning.......................................................................................................73
9 Print from your computer..................................................................................75
Print from a software application..........................................................................75
Change the print settings......................................................................................76
Stop a print job.....................................................................................................77
10 Fax setup.............................................................................................................79
Choose the right fax setup for your home or office...............................................80
Select your fax setup case.................................................................................... 81
Case A: Separate fax line (no voice calls received)..............................................83
Case B: Set up your HP all-in-one with DSL.........................................................84
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line.....85
Case D: Fax with a distinctive ring service on the same line................................85
Case E: Shared voice/fax line...............................................................................87
Case F: Shared voice/fax line with voice mail.......................................................88
Case G: Fax line shared with PC modem (no voice calls received).....................89
Case H: Shared voice/fax line with PC modem....................................................90
Case I: Shared voice/fax line with answering machine.........................................94
Case J: Shared voice/fax line with PC modem and answering machine..............95
Case K: Shared voice/fax line with PC modem and voice mail.............................99
Test your fax setup.............................................................................................102
11 Use the fax features.......................................................................................... 105
Set up the HP all-in-one to receive faxes............................................................ 105
Send a fax..........................................................................................................107
Receive a fax......................................................................................................111
Set the date and time.........................................................................................112
Set the fax header..............................................................................................113
Enter text and symbols.......................................................................................113
Print reports........................................................................................................115
Set up speed dialing...........................................................................................116
Change the fax resolution and lighter/darker settings.........................................117
Set fax options....................................................................................................118
Reprint or delete the faxes in memory................................................................123
Fax over the Internet..........................................................................................123
Stop faxing..........................................................................................................124

HP Photosmart 2600/2700 series all-in-one

Contents
12 Use HP Instant Share (USB)............................................................................125
Overview.............................................................................................................125
Get started..........................................................................................................126
Send images using your HP all-in-one................................................................ 126
Send images using your computer.....................................................................129
13 Use HP Instant Share (networked)..................................................................133
Overview.............................................................................................................133
Get started..........................................................................................................135
Send images directly from your HP all-in-one.....................................................137
Send images using your computer.....................................................................140
Receive images..................................................................................................142
Print received images.........................................................................................143
Remove received images...................................................................................147
Remote print documents..................................................................................... 147
Set HP Instant Share options.............................................................................148
14 Order supplies..................................................................................................151
Order paper, transparency film, or other media..................................................151
Order print cartridges..........................................................................................151
Order accessories..............................................................................................151
Order other supplies...........................................................................................152
15 Maintain your HP all-in-one.............................................................................155
Clean the HP all-in-one....................................................................................... 155
Check the estimated ink levels...........................................................................156
Print a self-test report ........................................................................................157
Work with print cartridges...................................................................................158
Change the device settings................................................................................167
Self-maintenance sounds...................................................................................168
16 Troubleshooting information...........................................................................169
Before you call HP Support................................................................................169
View the Readme file..........................................................................................170
Setup troubleshooting.........................................................................................170
Operational troubleshooting................................................................................192
Device update.....................................................................................................201
17 Get HP support.................................................................................................203
Get support and other information from the Internet...........................................203
HP customer support..........................................................................................203
Access your serial number and service ID..........................................................203
Call in North America during warranty................................................................204
Call elsewhere in the world.................................................................................204
Call in Australia post-warranty............................................................................206
Call HP Korea customer support........................................................................207
Call HP Japan customer support........................................................................207
Prepare your HP all-in-one for shipment............................................................. 208
18 Warranty information.......................................................................................213
Duration of limited warranty................................................................................213
Warranty service.................................................................................................213
Warranty upgrades.............................................................................................213
Returning your HP all-in-one for service.............................................................213
Hewlett-Packard limited global warranty statement............................................214

User Guide

19 Technical information......................................................................................217
System requirements..........................................................................................217
Paper specifications...........................................................................................217
Print specifications..............................................................................................219
Copy specifications.............................................................................................220
Fax specifications...............................................................................................220
Memory card specifications................................................................................221
Scan specifications.............................................................................................221
Physical specifications........................................................................................221
Power specifications...........................................................................................221
Environmental specifications..............................................................................221
Additional specifications.....................................................................................222
Environmental product stewardship program.....................................................222
Regulatory notices..............................................................................................223
Regulatory notices for wireless products............................................................226
Declaration of conformity (European Economic Area) .......................................228
HP Photosmart 2600 series declaration of conformity........................................228
HP Photosmart 2700 series declaration of conformity........................................229
Index.........................................................................................................................231

HP Photosmart 2600/2700 series all-in-one

HP all-in-one overview
Many HP all-in-one functions can be accessed directly, without turning on your
computer. Tasks such as making a copy, sending a fax, or printing photos from a
memory card can be accomplished quickly and easily from your HP all-in-one. This
chapter describes the HP all-in-one hardware features, control panel functions, and how
to access the HP Image Zone software.
Note The HP Photosmart 2600 series and HP Photosmart 2700 series all-in-ones
have slightly different features. Some of the features described in this guide
might not apply to the model you purchased.
Tip You can do more with your HP all-in-one by using the HP Image Zone software
installed on your computer. The software includes enhanced copy, fax, scan, and
photo functionality, as well as troubleshooting tips and product-specific help. For
more information, see the onscreen HP Image Zone Help and Use the HP Image
Zone to do more with your HP all-in-one.

The HP all-in-one at a glance

User Guide

Label

Description

Lid

Color graphics display

Control panel

Memory card slots and PictBridge camera
port

Print cartridge access door

Input tray

HP all-in-one overview

Chapter 1

HP all-in-one overview

(continued)

Label

Description

Paper-length guide

Output tray

802.11b and g wireless radio on indicator
(HP Photosmart 2700 series all-in-one only)

Paper-width guide

Glass

Ethernet port and Ethernet indicator lights

Rear USB port

Power connection

Fax ports (1-LINE and 2-EXT)

Rear clean-out door

Note The wireless radio on the HP Photosmart 2700 series all-in-one is on by default.
The blue (wireless radio) light reflects the status of the wireless radio, and
therefore remains on while the radio is on. If you connect your HP all-in-one
using a USB or Ethernet cable, turn the wireless radio off. For information on
turning off the wireless radio and the blue light, see the Network Guide that came
with your HP all-in-one.

Control panel overview
This section describes the functions of the control panel buttons, lights, and keypad, as
well as the color graphics display icons and screen saver.

HP Photosmart 2600/2700 series all-in-one

Label

Name and Description

Color graphics display: View menus, photos, and messages. The color graphics
display can be pulled up and angled for better viewing.

Cancel: Stop a job, exit a menu, or exit settings.

Scan: Select the scan function. When the button is lit, the scan function is
selected.

User Guide

HP all-in-one overview

Control panel features

Chapter 1

HP all-in-one overview

(continued)

Label

Name and Description

Right arrow: Increase values, or go forward when viewing photos on the color
graphics display.

Photo: Select the photo function. When the button is lit, the photo function is
selected. Use this button to print photos from a memory card or to save photos to
your computer.

Down arrow: Navigate down through menu options.

Proof Sheet: Print a proof sheet when a memory card has been inserted in a
memory card slot. A proof sheet shows thumbnail views of all the photos on the
memory card. You can select photos on the proof sheet, then print those photos by
scanning the proof sheet.

Rotate: Rotate the currently displayed photo on the color graphics display 90
degrees. Subsequent presses continue to rotate the photo 90 degrees.
Note Rotate only affects printing in album mode.

Keypad: Enter fax numbers, values, or text.

Start Black, Start Color: Start a black or color copy, scan, fax, or memory card
job.

Zoom: Enlarge the image on the color graphics display. You can also use this button
to adjust the crop box when printing.

HP Instant Share: Access the HP Instant Share features.

Fax: Select the fax function. When the button is lit, the fax function is selected.

OK: Select a menu, setting, or value displayed on the color graphics display.

Left arrow: Decrease values, or go back when viewing photos on the color graphics
display.

Up arrow: Navigate up through menu options.

Copy: Select the copy function. When the button is lit, the copy function is selected.
The button is lit by default.

On: Turn the HP all-in-one on or off. When the HP all-in-one is off, a minimal
amount of power is still supplied to the device. Unplug the power cord to completely
disconnect the power supply to the HP all-in-one.

Setup: Access the menu system for reports, fax settings, and maintenance, as well
as product-launched Help.

Color graphics display icons
The following icons appear at the bottom of the color graphics display to provide
important information about your HP all-in-one. Some of the icons appear only if your
HP all-in-one has wireless network capability.

HP Photosmart 2600/2700 series all-in-one

Purpose
Shows that a print cartridge is nearly empty. The color on
the bottom of the icon corresponds to the color on the top of
the print cartridge. For example, the green icon represents
the cartridge that has green on top, which is the tri-color
print cartridge.
Shows the ink level of the print cartridge represented by the
color of the icon. This example shows the gray photo print
cartridge.
Left: shows that there is a wired connection.
Right: shows that there is no wired connection.

Shows that the HP all-in-one has wireless networking
capability, but there is currently no wireless network
connection. This is for infrastructure mode only. (HP
Photosmart 2700 series all-in-one only)
Shows that there is an ad hoc wireless network connection.
(HP Photosmart 2700 series all-in-one only)
Shows the signal strength of the wireless network
connection. This is for infrastructure mode only. (HP
Photosmart 2700 series all-in-one only)

Shows that an HP Instant Share message has been
received.
Shows that HP Instant Share is set up, but polling is turned
off.
Shows that a Bluetooth adapter is installed, and there is a
connection.

Color graphics display screen saver
In order to prolong the life of the color graphics display, the display dims after two
minutes of inactivity. After eight more minutes of inactivity (a total of ten minutes), the
display goes into Screen Saver mode. After 60 minutes of inactivity, the color graphics
display goes into Sleep State and the screen shuts off completely. The display turns
back on when you perform an operation, such as pressing a control panel button, lifting
the lid, inserting a memory card, accessing the HP all-in-one from a connected
computer, or connecting a device to the front camera port.

User Guide

HP all-in-one overview

Icon

HP all-in-one overview

Chapter 1

Menu Overview
The following tables provide a quick reference to top-level menus that appear on the
HP all-in-one color graphics display.

Copy Menu
Copy Menu
1. Number of Copies
2. Reduce/Enlarge
3. Tray Select
4. Paper Size
5. Paper Type
6. Copy Quality
7. Lighter/Darker
8. Enhancements
9. Color Intensity
0. Set New Defaults

Scan To menu
The Scan To menu lists scan destinations, including applications installed on your
computer. Therefore, your Scan To menu might list scan destinations different than the
ones shown here.
Scan To (USB - Windows)
1. HP Image Zone
2. Microsoft PowerPoint
3. Adobe Photoshop
4. HP Instant Share
5. Memory Card
Scan To (USB - Macintosh)
1. JPEG to HP Gallery
2. Microsoft Word
3. Microsoft PowerPoint
4. HP Instant Share
5. Memory Card

Scan Menu
When the HP all-in-one is connected to a network with one or more computers, the
Scan Menu allows you to select a connected computer before displaying some
options.

HP Photosmart 2600/2700 series all-in-one

1. Select Computer
2. HP Instant Share
3. Memory Card

Photo Menu
When the HP all-in-one is connected to one or more computers on a network, the Photo
Menu shows a different set of options than when it is connected to a computer via a
USB cable.
Photo Menu
1. Print Options
2. Edit
3. Transfer to Computer
4. Slideshow
5. HP Instant Share

Fax Menu
Fax Menu
1. Resolution
2. Lighter/Darker
3. Set New Defaults

Proof Sheet Menu
Proof Sheet Menu
1. Print Proof Sheet
2. Scan Proof Sheet

HP Instant Share menu
HP Instant Share
1. Send
2. Receive
3. HP Instant Share Options

Setup Menu
The Help Menu selection on the Setup Menu allows you to quickly find help on some
key topics. Most of the information is presented on a connected Windows PC or

User Guide

HP all-in-one overview

Scan Menu (networked)

Chapter 1

HP all-in-one overview

Macintosh computer screen. However, information about the color graphics display
icons is presented on the color graphics display.
Setup Menu
1. Help Menu
2. Print Report
3. Speed Dial Setup
4. Basic Fax Setup
5. Advanced Fax Setup
6. Tools
7. Preferences
8. Network
9. HP Instant Share
0. Bluetooth

Use the HP Image Zone to do more with your HP all-inone
The HP Image Zone software is installed on your computer when you set up your
HP all-in-one. For further information, see the Setup Guide that came with your device.
Access to the HP Image Zone software differs by operating system (OS). For example,
if you have a PC and are running Windows, the HP Image Zone software entry point is
the HP Director. If you have a Macintosh and are running OS X V10.1.5 or later, the
HP Image Zone software entry point is the HP Image Zone window. Regardless, the
entry point serves as the launching pad for the HP Image Zone software and services.
You can quickly and easily expand the functionality of your HP all-in-one by using the
HP Image Zone software. Look for boxes like this throughout the guide that provide
topic-specific tips and helpful information for your projects.

Access the HP Image Zone software (Windows)
Open the HP Director from the desktop icon, system tray icon, or from the Start menu.
The HP Image Zone software features appear in the HP Director.
To open the HP Director
1

Do one of the following:
–
–
–

2
3

On the Windows desktop, double-click the HP Director icon.
In the system tray at the far right of the Windows taskbar, double-click the
Hewlett-Packard Digital Imaging Monitor icon.
On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click HP Director.

In the Select Device box, click to see a list of installed devices.
Select the HP all-in-one.

HP Photosmart 2600/2700 series all-in-one

Tip If the HP Director on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control
Panel in Windows to completely uninstall the HP Image Zone software; then
reinstall the software. For more information, see the Setup Guide that came with
your HP all-in-one.
Button

Name and Purpose
Scan Picture: Scans a photo, picture, or drawing and displays it in the
HP Image Zone.
Scan Document: Scans a document that contains text or both text and
graphics, and displays it in your selected program.
Make Copies: Displays the Copy dialog box for the selected device, from which
you can make a printed copy of your image or document. You can select the
copy quality, number of copies, color, and size.
HP Image Zone: Displays the HP Image Zone, where you can:
●
●
●
●
●

View and edit images
Print photos in multiple sizes
Make and print a photo album, postcard, or flyer
Make a multimedia CD
Share images through e-mail or a website

Transfer Images: Displays the HP Image Transfer software, which allows you to
transfer images from the HP all-in-one, and save them on your computer.

Note For information on additional features and menu items such as Software Update,
Creative Ideas, and HP Shopping, see the onscreen HP Image Zone Help.
Menu and list items are also available to help you select the device you want to use,
check its status, adjust a variety of software settings, and access the onscreen help.
The following table explains these items.
Feature

Purpose

Help

Use this feature to access the HP Image Zone Help, which provides software
help and troubleshooting information for your HP all-in-one.

Select Device

Use this feature to select the device you want to use from the list of installed
devices.

User Guide

HP all-in-one overview

Note The icons in the HP Director graphic below might appear differently on your
computer. The HP Director is customized to display icons associated with the
device that is selected. If the selected device is not equipped with a particular
feature or function, then the icon for that feature or function does not display in
the HP Director.

Chapter 1

HP all-in-one overview

(continued)

Feature

Purpose

Settings

Use this feature to view or change various settings for your HP all-in-one, such
as print, scan, or copy.

Status

Use this feature to display the current status of your HP all-in-one.

Open the HP Image Zone software (Macintosh OS X v10.1.5or later)
Note Macintosh OS X v10.2.1 and v10.2.2 are not supported.
When you install the HP Image Zone software, the HP Image Zone icon is placed in
the Dock.
Note If you install more than one HP all-in-one, an HP Image Zone icon for each
device is displayed in the Dock. For example, if you have an HP scanner and an
HP all-in-one installed, two HP Image Zone icons are present in the Dock, one
for each device. However, if you installed two of the same kind of device (for
example, two HP all-in-ones) only one HP Image Zone icon is displayed in the
Dock to represent all devices of that kind.
You can access the HP Image Zone software in one of two ways:
●
●

Through the HP Image Zone window
Through the HP Image Zone Dock menu

Open the HP Image Zone window
Select the HP Image Zone icon to open the HP Image Zone window. The HP Image
Zone window has two main elements:
●

The display area for the Products/Services tabs
–

–
●

The Products tab gives you access to many of the features of your HP
imaging products, such as an installed products pop-up menu and a list of
tasks available for the current product. The list may include tasks such as
copy, scan, fax, or transfer images. Clicking on a task opens an application to
assist you with that task.
The Services tab gives you access to digital imaging applications that can
help you view, edit, manage, and share you images.

The Search HP Image Zone Help text entry field
The Search HP Image Zone Help text entry field lets you search HP Image Zone
Help for keywords or phrases.

To open the HP Image Zone window
➔ Click the HP Image Zone icon in the Dock.
The HP Image Zone window appears.
The HP Image Zone window displays only the HP Image Zone features that are
appropriate for the selected device.
Note The icons in the table below might appear differently on your computer. The
HP Image Zone window is customized to display feature icons associated with
the device that is selected. If the selected device is not equipped with a
particular feature or function, then that feature or function does not display in the
HP Image Zone window.
14

HP Photosmart 2600/2700 series all-in-one

Icon

HP all-in-one overview

Products
Feature and Purpose
Unload Images: Use this feature to transfer images from a memory card to
your computer.
Scan Picture: Use this feature to scan an image and display it in the
HP Gallery.
Scan to OCR: Use this feature to scan text and display it in the selected
destination text editing software program.
Note Availability of this feature varies by country/region.
Make Copies: Use this feature to make a copy in black and white or color.

Services
Icon

Feature and Purpose
HP Gallery: Use this feature to display the HP Gallery to view and edit
images.
HP Image Print: Use this feature to print images from an album using one of
several templates available.
HP Instant Share: Use this feature to open the HP Instant Share client
application software. From the client application software you can share photos
with family and friends using HP Instant Share E-mail or upload photos to an
online photo album or online photo finishing service.
In addition to the feature icons, several menu and list items allow you to select the
device you want to use, adjust a variety of software settings, and access the onscreen
help. The following table explains these items.

Feature

Purpose

Select Device

Use this feature to select the device you want to use from a list of installed
devices.

Settings

Use this feature to view or change various settings for your HP all-in-one, such
as print, scan, or copy.

User Guide

Chapter 1

HP all-in-one overview

(continued)

Feature

Purpose

Search HP
Image Zone
Help

Use this feature to search the HP Image Zone Help, which provides software
help and troubleshooting information for your HP all-in-one.

Display the HP Image Zone Dock menu
The HP Image Zone Dock menu provides a shortcut to HP Image Zone services. The
Dock menu automatically contains all of the applications available in the HP Image
Zone window Services tab list. You can also set HP Image Zone preferences to add
other items to the menu, such as tasks from the Products tab list or HP Image Zone
Help.
To display the HP Image Zone Dock menu
➔ Do one of the following:
–
–
–

Set either HP Gallery or iPhoto as your preferred photo manager.
Set additional options associated with your preferred photo manager.
Customize the list of items displayed in the HP Image Zone Dock menu.

Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)
Note Macintosh OS 9 v9.1.5 and later and v9.2.6 and later are supported. Macintosh
OS X v10.0 and v10.0.4 are not supported.
The HP Director is the entry point to the HP Image Zone software. Depending on the
capabilities of your HP all-in-one, the HP Director lets you initiate device functions such
as scanning, copying, faxing, or unloading images from a digital camera or memory
card. You can also use the HP Director to open the HP Gallery to view, modify, and
manage the images on your computer.
Use one of the following methods to open the HP Director. The methods are Macintosh
OS specific..
●

Macintosh OS X: The HP Director opens automatically during HP Image Zone
software installation, and an HP Director icon is created in the Dock for your
device. To display the HP Director menu:
In the Dock, click the HP Director icon for your device.
The HP Director menu appears.

HP Photosmart 2600/2700 series all-in-one

●

Macintosh OS 9: The HP Director is a standalone application that must be opened
before its features can be accessed. Use one of the following methods to open the
HP Director:
–
–

Double-click the HP Director alias on the desktop.
Double-click the HP Director alias in the Applications:Hewlett-Packard:HP
Photo and Imaging Software folder.
The HP Director displays only the task buttons that pertain to the selected
device.

Note The icons in the table below might appear differently on your computer. The
HP Director menu is customized to display feature icons associated with the
device that is selected. If the selected device is not equipped with a particular
feature or function, then the icon for that feature or function does not display.
Device Tasks
Icon

Purpose
Unload Images: Use this feature to transfer images from a memory card to
your computer.
Note Macintosh OS 9: Image transfer from a memory card to your computer is
not supported over a network.
Scan Picture: Use this feature to scan an image and display it in the
HP Gallery.
Scan Document: Use this feature to scan text and display it in the selected
destination text editing software program.
Note Availability of this feature varies by country/region.
Make Copies: Use this feature to make a copy in black and white or color.

Manage and Share
Icon

Purpose
HP Gallery: Use this feature to display the HP Gallery to view and edit
images.

User Guide

HP all-in-one overview

Note If you install several HP devices of different kinds (for example, an
HP all-in-one, a camera, and an HP scanner), an HP Director icon for
each kind of device is displayed in the Dock. However, if you install two
of the same kind of device (for example, you may have a laptop that you
connect to two different HP all-in-one devices -- one at work and one at
home) only one HP Director icon is displayed in the Dock to represent
all devices of that kind.

HP all-in-one overview

Chapter 1

In addition to the HP Gallery feature, several menu items without icons allow you to
select other applications on your computer, change feature settings on your HP all-inone, and access the onscreen help. The following table explains these items.
Manage and Share
Feature

Purpose

More Applications

Use this feature to select other applications on your computer.

HP on the Web

Use this feature to select an HP website.

HP Help

Use this feature to select a source for help with your HP all-in-one.

Settings

Use this feature to view or change various settings for your HP all-in-one,
such as print, scan, or copy.

HP Photosmart 2600/2700 series all-in-one

Find more information
A variety of resources, both printed and onscreen, provide information about setting up
and using your HP all-in-one.
Setup Guide
The Setup Guide provides instructions for setting up your
HP all-in-one and installing software. Make sure you follow
the steps in order.

User Guide
HP Photosmart
2600 series printer
User Guide

HP All-in-One Network Guide
Wireless and Wired Networking

The User Guide contains information on how to use your
HP all-in-one, including troubleshooting tips and step-bystep instructions.

Network Guide
The Network Guide contains information on setting up and
connecting your HP all-in-one to a network.

HP Image Zone Tour
The HP Image Zone Tour is a fun, interactive way to get a
brief overview of the software included with your HP all-inone. You'll learn how HP Image Zone can help you edit,
organize, and print your photos.
HP Director
The HP Director provides easy access to the software
applications, default settings, status, and onscreen Help
for your HP device. To start the HP Director, double-click
the HP Director icon from your desktop.
HP Image Zone Help

User Guide

Find more information

If you have problems during setup, see Troubleshooting in
the last section of the Setup Guide, or the Troubleshooting
chapter in this guide.

Chapter 2
(continued)

The HP Image Zone Help provides detailed information on
using the software for your HP all-in-one.
●

●

The Get step-by-step instructions topic provides
information on using the HP Image Zone software
with HP devices.
The Explore what you can do topic provides more
information about the practical and creative things you
can do with the HP Image Zone software and your HP
devices.
If you need further assistance or want to check for HP
software updates, see the Troubleshooting and
support topic.

Find more information

Onscreen help from your device
Onscreen help is available from your device and contains
additional information on select topics. Access the
onscreen help from the control panel. From the Setup
menu, highlight the Help menu item and press OK.

Readme
The Readme file contains the most recent information
which might not be found in other publications.
Install the software to access the Readme file.
www.hp.com/support

If you have Internet access, you can get help and support
from the HP website. This website offers technical
support, drivers, supplies, and ordering information.

HP Photosmart 2600/2700 series all-in-one

Connection information
Your HP all-in-one comes equipped with networking capability. It also comes equipped
with a USB port so you can connect directly to a computer using a USB cable. If you
insert an HP bt300 Bluetooth® Wireless Printer Adapter into the PictBridge camera port
(USB host port) on the front of your HP all-in-one, Bluetooth devices such as PDAs and
camera phones can print to your HP all-in-one.

Supported connection types
Recommended
number of
connected
computers for best
performance

Supported software
features

Setup instructions

USB connection

One computer
connected by means
of a USB cable to the
device.

All features are
supported.

Follow the Setup
Guide for detailed
instructions.

Ethernet (wired)
connection

Up to five computers
connected by means
of a hub or router.

All features are
supported, including
Webscan.

Follow the Setup and
Network Guides for
detailed instructions.

802.11b or g
(wireless) connection

Up to five computers
connected by means
of an access point.
(infrastructure mode)

All features are
supported, including
Webscan.

Follow the Setup and
Network Guides for
detailed instructions.

Not applicable.

Printing.

Follow the instructions
in Connect using the
HP bt300 Bluetooth
Wireless Printer
Adapter.

(HP Photosmart 2700
series all-in-one only)
HP bt300 Bluetooth®
Wireless Printer
Adapter (HP bt300)

Connect using a USB cable
Detailed instructions for connecting a computer to your HP all-in-one using a USB cable
are included in the Setup Guide that came with your device.

Connect using Ethernet
The HP Photosmart 2600/2700 series all-in-one supports both 10 Mbps and 100 Mbps
Ethernet network connections. Detailed instructions on connecting your HP all-in-one to
an Ethernet (wired) network are included in the Setup and Network Guides that came
with your device.

User Guide

Connection information

Description

Chapter 3

Connect using wireless
The HP Photosmart 2700 series all-in-one uses an internal networking component that
supports a wireless network. Detailed instructions on connecting your HP all-in-one to a
wireless (802.11b or g) network are included in the Setup and Network Guides that
came with your device.

Connect using the HP bt300Bluetooth Wireless Printer
Adapter
The HP bt300 allows you to print images from most Bluetooth devices directly to your
HP all-in-one without a cable connection. Simply insert the HP bt300 into the PictBridge
camera port located on the front of the HP all-in-one and print from a Bluetooth device
such as a PDA or camera phone.
Note Using Bluetooth technology to print from a PC or laptop to your HP all-in-one is
not supported at this time.
To connect the HP bt300 to your HP all-in-one
1

Insert the HP bt300 into the PictBridge camera port (shown in the graphic below).

Connection information

If you insert the HP bt300 into your
HP all-in-one and a message displays
on your color graphics display that says
Note
No Bluetooth, disconnect the adapter
from the HP all-in-one and refer to
Device update.

Some Bluetooth devices exchange device addresses when they communicate with
each other and establish a connection. If your Bluetooth device requires the
address of your HP all-in-one to make a connection:
a Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
b

Press 0, then press 1.
This displays the Bluetooth menu and then selects Device Address.
The Device Address for your HP all-in-one displays. It is read only.

To enter the address into your device, follow the instructions that came with
your Bluetooth device.
Some Bluetooth devices display the printer's device name when connected. If your
Bluetooth device displays the printer's name:
a

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.

Press 0, then press 2.

HP Photosmart 2600/2700 series all-in-one

This displays the Bluetooth menu and then selects Device Name.
The Device Name screen appears.
Note Your HP all-in-one ships with the predefined name of TBD.
c

Use the visual keyboard on the Device Name screen to enter a new name.

When you have finished entering a name for your HP all-in-one, highlight Done
on the visual keyboard and press OK.

For more information on using the visual keyboard, see Enter text and symbols.

The name you entered will appear on your Bluetooth device when you
connect to the HP all-in-one to print.

Set Bluetooth security for your HP all-in-one
You can enable printer security settings through the Bluetooth menu on your HP allin-one. Simply press Setup on the control panel, and select Bluetooth from the Setup
Menu. From the Bluetooth menu, you can:
●
●

Require passkey authentication prior to someone printing to your HP all-in-one from
a Bluetooth device
Make your HP all-in-one visible or invisible to Bluetooth devices that are within
range

Use a passkey to authenticate Bluetooth devices
You can set the security level of your HP all-in-one to either Low or High:
●

Connection information

●

Low: The HP all-in-one does not require a passkey. Any Bluetooth device within
range can print to it.
High: The HP all-in-one requires a passkey from the Bluetooth device before
allowing the device to send a print job to it.

To set your HP all-in-one to require passkey authentication
1
2

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
Press 0, then press 3.
This displays the Bluetooth menu and then selects Passkey.
The Passkey screen appears.
Note Your HP all-in-one ships with a predefined passkey that is set to four
zeroes.

4
5
6

Use the numbered keypad on the control panel of your HP all-in-one to enter a new
passkey.
For more information on using the keypad, see Enter text and symbols.
When you have finished entering your passkey, press OK.
The Bluetooth menu appears.
Press 5.
This selects Security Level and displays the Security Level menu.
Press 1 to select High.
High level security requires authentication.

User Guide

Chapter 3

Note The default security setting is Low. Low level security does not require
authentication.
Passkey authentication is now set for your HP all-in-one.

Set your HP all-in-one to be invisible to Bluetooth devices
You can set your HP all-in-one to be either Visible to all Bluetooth devices (public) or
Not visible to any (private):
●
●

Visible to all: Any Bluetooth device within range can print to the HP all-in-one.
Not visible: Only Bluetooth devices that have stored the device address of the
HP all-in-one can print to it.

To set your HP all-in-one to be Not visible
1
2

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
Press 0, then press 4.
This displays the Bluetooth menu and then selects Accessibility.
The Accessibility menu appears.
Note Your HP all-in-one ships with a default accessibility level of Visible to all.

Press 2 to select Not visible.
Your HP all-in-one is inaccessible to Bluetooth devices that have not stored its
device address.

Reset Bluetooth settings on your HP all-in-one
Connection information

If you want to reconfigure all of the Bluetooth settings on your HP all-in-one, you can
reset them to factory defaults by performing the following:
1
2

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
Press 0, then press 6.
This displays the Bluetooth menu and then selects Reset Bluetooth.
Note Only select Reset Bluetooth if you want all of your HP all-in-one Bluetooth
settings returned to factory defaults.

Use Webscan
Webscan lets you perform a basic scan through your HP all-in-one using just a Web
browser. It also lets you perform the scan from your HP all-in-one without the device
software installed on your computer. Just enter the IP address of the HP all-in-one in a
Web browser and access the HP all-in-one embedded Web server Home page and
Webscan.
The user interface for Webscan is unique to using the HP all-in-one and does not
support scan-to destinations like the HP Image Zone scanning software. The e-mail
functionality of Webscan is limited, so it is recommended you use the HP Image Zone
scanning software for this feature instead.
To use Webscan
1

Enter the IP address of the HP all-in-one in a Web browser on your computer.

HP Photosmart 2600/2700 series all-in-one

Note For more information on printing a network configuration page to obtain the
IP address of your HP all-in-onet, see the Network Guide that came with
your device.
2
3

The embedded Web server Home page appears in the browser window.
In the left hand column, under Applications, select Scan.
Follow the onscreen instructions.

Connection information

User Guide

Connection information

Chapter 3

HP Photosmart 2600/2700 series all-in-one

Work with photos
Your HP all-in-one allows you to transfer, edit, share, and print photos in several
different ways. This chapter contains a brief overview of the wide range of options for
performing each of these tasks, depending on your preferences and computer setup.
More detailed information for each task is available in other chapters within this guide,
or in the onscreen HP Image Zone Help that came with your software.

Transfer photos
You have several different options for transferring photos. You can transfer photos to
your HP all-in-one, your computer, or a memory card. For more information, see the
section below specific to your operating system.

Transfer photos using a Windows PC
The graphic below shows several methods for transferring photos to your Windows PC,
HP all-in-one, or a memory card. For more information, see the list below the graphic.

Transfer a photo from a memory card inserted into your HP all-in-one to your
Windows PC.

Transfer a photo from your HP digital camera to your Windows PC.

Transfer a photo by scanning a photo directly onto a memory card inserted into
your HP all-in-one.

Work with photos

User Guide

Chapter 4

Transfer photos using a Macintosh
The graphic below shows several methods for transferring photos to your Macintosh,
HP all-in-one, or a memory card. For more information, see the list below the graphic.

Transfer a photo from a memory card inserted into your HP all-in-one to your
Macintosh.

Transfer a photo from your HP digital camera to your Macintosh.

Transfer a photo by scanning a photo directly onto a memory card inserted into
your HP all-in-one.

Edit photos
You have several different options for editing photos. For more information, see the
section below specific to your operating system.

Edit photos using a Windows PC
Work with photos

The graphic below shows two methods for editing photos using a Windows PC. For
more information, see the list below the graphic.

HP Photosmart 2600/2700 series all-in-one

Edit a photo on your Windows PC using the HP Image Zone software.

Edit a photo using the control panel on your HP all-in-one.

Edit photos using a Macintosh
The graphic below shows three methods for editing photos using a Macintosh. For more
information, see the list below the graphic.

Edit a photo on your Macintosh using the HP Image Zone software.

Edit a photo on your Macintosh using the iPhoto software.

Edit a photo using the control panel on your HP all-in-one.

Work with photos

User Guide

Chapter 4

Share photos
You have several different options for sharing photos with friends and family. For more
information, see the section below specific to your operating system.

Share photos using a Windows PC

Work with photos

The graphic below shows several methods for sharing photos using a Windows PC. For
more information, see the list below the graphic.

Share photos from your USB-connected HP all-in-one using the HP Instant
Share service. Transfer photos from your USB-connected HP all-in-one to your
computer, where you use the HP Instant Share software to send the photos
through the HP Instant Share service as an e-mail to your friends or family.

Share photos from your network-connected HP all-in-one through the Internet to
the HP Instant Share service, where the photos are stored in an online photo
album.

Share photos from your network-connected HP all-in-one through the Internet to
the HP Instant Share service. The HP Instant Share service can then send the
photos to friends or family as an e-mail, or they can be sent to another networkconnected HP all-in-one.

Share photos using a Macintosh
The graphic below shows several methods for sharing photos using a Macintosh. For
more information, see the list below the graphic.

HP Photosmart 2600/2700 series all-in-one

Share photos from your network-connected HP all-in-one through the Internet to
the HP Instant Share service, where the photos are stored in an online photo
album.

Print photos
You have several different options for printing photos. For more information, see the
section below specific to your operating system.

The graphic below shows several methods for printing photos using a Windows PC. For
more information, see the list below the graphic.

User Guide

Work with photos

Print photos using a Windows PC

Chapter 4

Print photos from your PictBridge digital camera using PictBridge.
Note If your digital camera is an HP model that does not support PictBridge,
you can still print directly to the HP all-in-one. Connect the camera to the
USB port on the back of the HP all-in-one instead of to the camera port.
This works with HP digital cameras only.

Print photos from your camera using a software application on your computer.

Print photos from a memory card using the control panel on the HP all-in-one.

Print photos from a memory card by transferring photos to your Windows PC
and printing them using the HP Image Zone software.

Print photos using a Macintosh

Work with photos

The graphic below shows several methods for printing photos using a Macintosh. For
more information, see the list below the graphic.

HP Photosmart 2600/2700 series all-in-one

Print photos from your camera using a software application on your computer.

Print photos from a memory card using the control panel on the HP all-in-one.

Print photos from a memory card by transferring photos to your Macintosh and
printing them using the HP Gallery software or the HP Director software.

Work with photos

User Guide

Work with photos

Chapter 4

HP Photosmart 2600/2700 series all-in-one

Load originals and load paper

Load originals and load paper
This chapter provides instructions for loading originals on the glass to copy, scan, or
fax; choosing the best paper type for your job; loading paper in the input tray; and
avoiding paper jams.

Load an original
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass, as described here. You should also follow these instructions when loading a
proof sheet on the glass for photo printing.
Note Many of the special features will not work correctly if the glass and lid backing
are not clean. For more information, see Clean the HP all-in-one.
To load an original on the glass
1

Lift the lid and place your original face down on the right front corner of the glass.
If you are loading a proof sheet, make sure the top of the proof sheet is lined up
against the right edge of the glass.
Tip For more help on loading an original, refer to the guides along the front and
right edges of the glass.

Close the lid.
Tip You can copy or scan oversized originals by completely removing the lid from
your HP all-in-one. To remove the lid, lift the lid to the open position, grasp the
sides of the lid, and then pull the lid upward. Your HP all-in-one functions
normally with the lid removed. Replace the lid by inserting the tabs on the
hinge back into the appropriate slots.

User Guide

Load originals and load paper

Chapter 5

Choose papers for printing and copying
You can use many types and sizes of paper in your HP all-in-one. Review the following
recommendations to get the best printing and copying quality. Whenever you change
paper types or sizes, remember to change those settings.

Recommended papers
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load glossy or matte photo paper in the input tray. If you are printing a brochure or
presentation, use a type of paper specifically designed for that purpose.
For more information about HP papers, see the onscreen HP Image Zone Help, or go
to www.hp.com/support.

Papers to avoid
Using paper that is too thin, paper that has a slick texture, or paper that stretches easily
can cause paper jams. Using paper that has a heavy texture or does not accept ink can
cause printed images to smear, bleed, or not fill in completely.
We do not recommend printing to the following papers:
●
●
●
●
●

Paper with cutouts or perforations (unless specifically designed for use with
HP inkjet devices).
Highly textured stock, such as linen. It may not print evenly, and the ink can bleed
into these papers.
Extremely smooth, shiny, or coated papers not specifically designed for your
HP all-in-one. They can jam the HP all-in-one or repel the ink.
Multi-part forms (such as duplicate and triplicate forms). They can wrinkle or get
stuck. The ink is also more likely to smear.
Envelopes with clasps or windows.

HP Photosmart 2600/2700 series all-in-one

●

●
●
●
●
●
●

Any size paper other than letter, A4, 10 by 15 cm (4 by 6 inch), 5 by 7 inch,
Hagaki, or L. Depending on your country/region, some of these papers might not be
available to you.
Paper with cutouts or perforations (unless specifically designed for use with
HP inkjet devices).
Photo paper other than HP Premium Photo Paper or
HP Premium Plus Photo Paper.
Envelopes.
Banner paper.
Transparency film other than HP Premium Inkjet Transparency Film or
HP Premium Plus Inkjet Transparency Film.
Multiple-part forms or label stock.

Load paper
This section describes the procedure for loading different types and sizes of paper into
your HP all-in-one for your copies, printouts, or faxes.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a
resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well in
the HP all-in-one.

Load full-size paper
You can load many types of letter, A4, or legal paper into the main input tray of your
HP all-in-one.
Tip If you have the optional HP 250 Sheet Plain Paper Tray installed, you can load an
additional 250 sheets of plain letter or A4 paper into the lower tray. Paper loaded
in the optional lower tray is only available for printouts you print from the software
applications on your computer. It is not available for copying or printing received
faxes.
To load full-size paper in the main input tray
1

User Guide

Remove the output tray, and slide the paper-width and paper-length guides to their
outermost positions.

Load originals and load paper

We do not recommend copying to the following papers:

Load originals and load paper

Chapter 5

Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
–
–

Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.

Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
Tip If you are using letterhead, insert the top of the page first with the print side
down. For more help on loading full-size paper and letterhead, refer to the
diagram engraved in the base of the input tray.

Slide the paper-width and paper-length guides inward until they stop at the edges
of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.

Replace the output tray.

HP Photosmart 2600/2700 series all-in-one

Load originals and load paper

Fully extend the output tray extender to catch completed copy, print, or fax jobs.

To load full-size plain paper in the optional lower tray
➔ The HP 250 Sheet Plain Paper Tray is available as an accessory for this product.
For information on loading paper in this accessory, read and follow the instructions
that came with the accessory.

Load 10by 15cm (4by 6inch) photo paper
You can load 10 by 15 cm (4 by 6 inch) photo paper into the main input tray of your
HP all-in-one, or into an optional rear input tray. (In Japan, this accessory is called the
Hagaki Tray with Auto Two-sided Print Accessory. Elsewhere, it is called the
HP Auto Two-sided Print Accessory with Small Paper Tray.)
For the best results, use a recommended type of 10 by 15 cm (4 by 6 inch) photo
paper, and set the paper type and size for your print or copy job. For more information,
see the onscreen HP Image Zone Help.
Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a
resealable bag. If the paper is not stored properly, extreme changes in
temperature and humidity might result in curled paper that does not work well in
the HP all-in-one.
To load 10 by 15 cm (4 by 6 inch) photo paper in the main input tray
1
2
3

User Guide

Remove the output tray.
Remove all paper from the input tray.
Insert the stack of photo paper into the far right side of the input tray with the short
edge forward and the glossy side down. Slide the stack of photo paper forward
until it stops.
If the photo paper you are using has perforated tabs, load the photo paper so that
the tabs are closest to you.

Load originals and load paper

Chapter 5

Tip For more help on loading small-size photo paper, refer to the icons engraved
in the base of the input tray for loading photo paper (indicated by paper and
camera icons). To make sure you have pushed the photo paper far enough
forward, look for the engraved dotted lines in the base of the input tray. These
indicate how far forward the paper must be loaded.
4

Slide the paper-length and paper-width guides inward against the stack of photo
paper until they stop.
Do not overload the input tray; make sure the stack of photo paper fits within the
input tray and is no higher than the top of the paper-width guide.

Replace the output tray.

To load 10 by 15 cm (4 by 6 inch) photo paper in the optional rear tray
➔

The HP Auto Two-sided Print Accessory with Small Paper Tray and the
Hagaki Tray with Auto Two-sided Print Accessory are available for this product.
For information on loading paper in either of these accessories, read and follow the
instructions that came with the accessory.

Load postcards or Hagaki cards
You can load postcards or Hagaki cards into the main input tray of your HP all-in-one,
or into an optional rear input tray. (In Japan, this accessory is called the
Hagaki Tray with Auto Two-sided Print Accessory. Elsewhere, it is called the
HP Auto Two-sided Print Accessory with Small Paper Tray.)
For the best results, set the paper type and size before printing or copying. For more
information, see the onscreen HP Image Zone Help.
To load postcards or Hagaki cards in the main input tray
1
2
3

Remove the output tray.
Remove all paper from the input tray.
Insert the stack of cards into the far right side of the input tray with the short edge
forward and the print side down. Slide the stack of cards forward until it stops.
Tip For more help on loading postcards or Hagaki cards, refer to the icons
engraved in the base of the input tray for loading photo paper (indicated by
paper and camera icons).

Slide the paper-length and paper-width guides inward against the stack of cards
until they stop.
Do not overload the input tray; make sure the stack of cards fits within the input tray
and is no higher than the top of the paper-width guide.

HP Photosmart 2600/2700 series all-in-one

Load originals and load paper

Replace the output tray.

To load postcards or Hagaki cards in the optional rear tray
➔

Load envelopes
You can load one or more envelopes into the input tray of your HP all-in-one. Do not
use shiny or embossed envelopes or envelopes that have clasps or windows.
Note For specific details on how to format text for printing on envelopes, consult the
help files in your word processing software. For best results, consider using a
label for the return address on envelopes.
To load envelopes
1
2
3

Remove the output tray.
Remove all paper from the input tray.
Insert one or more envelopes into the far right side of the input tray with the
envelope flaps up and to the left. Slide the stack of envelopes forward until it stops.
Tip For more help on loading envelopes, refer to the diagram engraved in the
base of the input tray.

User Guide

Slide the paper-length and paper-width guides inward against the stack of
envelopes until they stop.
Do not overload the input tray; make sure the stack of envelopes fits within the
input tray and is no higher than the top of the paper-width guide.

Replace the output tray.

Load originals and load paper

Chapter 5

Load other types of paper
The following table provides guidelines for loading certain types of paper. For best
results, adjust the paper settings each time you change paper sizes or paper types. For
information on changing paper settings, see the onscreen HP Image Zone Help.
Note Not all paper sizes and paper types are available with all the functions on the
HP all-in-one. Some paper sizes and paper types can only be used if you are
starting a print job from the Print dialog box in a software application. They are
not available for copying, faxing, or printing photos from a memory card or digital
camera. Papers that are only available for printing from a software application
are indicated as such, below.
Paper

Tips

HP papers

●

HP Premium Paper: Locate the gray arrow on the nonprinting side
of the paper, and then slide the paper into the input tray with the
arrow side facing up.
HP Premium Inkjet Transparency Film: Insert the film so that the
white transparency strip (with arrows and the HP logo) is on top and
is going into the input tray first.
Note The HP all-in-one might not automatically detect
transparency film if it is loaded incorrectly, or if you use
transparency film other than HP transparency film. For best
results, set the paper type to transparency film before printing
or copying onto transparency film.

●

Labels
(for printing from a
software application
only)

Always use letter or A4 label sheets designed for use with HP inkjet
devices (such as Avery inkjet labels), and make sure that the labels are
not more than two years old. Labels on older sheets might peel off when
the paper is pulled through the HP all-in-one, causing subsequent paper
jams.
1
2

Continuous banner
paper

HP Iron-On Transfers: Flatten the transfer sheet completely before
using it; do not load curled sheets. (To prevent curling, keep transfer
sheets sealed in the original package until you are ready to use
them.) Locate the blue stripe on the nonprinting side of the transfer
paper and then manually feed one sheet at a time into the input tray
with the blue stripe facing up.
HP Matte Greeting Cards, HP Photo Greeting Cards, or
HP Textured Greeting Cards: Insert a small stack of HP greeting
card paper into the input tray with the print side down; slide the stack
of cards forward until it stops.

Fan the stack of labels to make sure none of the pages are sticking
together.
Place a stack of label sheets on top of full-size plain paper in the
input tray, label side down. Do not insert labels one sheet at a time.

Continuous banner paper is also known as computer or z-fold paper.
1

Remove the output tray.

HP Photosmart 2600/2700 series all-in-one

Paper

Tips

(for printing from a
software application
only)

Remove all paper from the input tray.
Note Leave the output tray off of the HP all-in-one while the
banner prints to prevent the continuous banner paper from
tearing.

Verify that the stack of banner paper contains at least five pages in
the stack.
Note If you use non-HP banner paper, make sure you use 20-lb.
paper.

5
6

Carefully tear off the perforated edge strips from both sides of the
paper stack, if any, and unfold and refold the paper to make sure the
pages do not stick together.
Slide the paper into the input tray so that the unattached edge is at
the top of the stack.
Insert the first edge into the input tray until it stops, as shown below.

Avoid paper jams
To help avoid paper jams, follow these guidelines:
●
●
●
●
●
●
●

Prevent curled or wrinkled paper by storing all unused paper flat in a resealable
bag.
Remove printed papers from the output tray frequently.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or
torn.
Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
Adjust the paper guides in the input tray to fit snugly against all paper. Make sure
the paper guides do not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for your HP all-in-one. For more
information, see Choose papers for printing and copying.

For information about clearing paper jams, see Paper troubleshooting.

User Guide

Load originals and load paper

(continued)

Load originals and load paper

Chapter 5

HP Photosmart 2600/2700 series all-in-one

Use a memory card or PictBridge
camera
The HP all-in-one can access the memory cards used in most digital cameras so you
can print, store, manage, and share your photos. You can insert the memory card into
the HP all-in-one, or connect your camera directly, letting the HP all-in-one read the
contents of the memory card while it is still in the camera.

The memory card slots and camera port
If your digital camera uses a memory card to store photos, you can insert the memory
card in your HP all-in-one to print or save your photos.
You can print a proof sheet, which might be several pages long and shows thumbnail
views of photos stored on the memory card, and print photos from the memory card,
even if your HP all-in-one is not connected to a computer. You can also connect a
digital camera that supports PictBridge to the HP all-in-one through the camera port and
print directly from the camera.
Your HP all-in-one can read the following memory cards: CompactFlash (I, II), Memory
Sticks, MultiMediaCard (MMC), Secure Digital, SmartMedia, and xD-Picture Card.
Note You can scan a document and send the scanned image to an inserted memory
card. For more information, see Send a scan to a memory card.
Your HP all-in-one features four slots for memory cards, shown in the following
illustration, with the memory cards that correspond to each slot.

The slots are configured as follows:
●
●
●

User Guide

Top left slot: CompactFlash (I, II)
Top right slot: Secure Digital, MultiMediaCard (MMC)
Bottom left slot: SmartMedia, xD-Picture Card (fits in top right of the slot)

Memory Card and PictBridge

This chapter contains information on using memory cards or a PictBridge camera with
your HP all-in-one. Read this chapter for information on transferring photos to your
computer, setting photo print options, printing photos, editing photos, viewing slide
shows, and sharing photos with your family and friends.

Chapter 6

●
●

Bottom right slot: Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with
user-supplied adapter), Memory Stick Pro
PictBridge camera port (below the memory card slots): compatible with any USBequipped digital camera that supports PictBridge

Memory Card and PictBridge

Note The camera port only supports USB-equipped digital cameras that support
PictBridge. If you attach a USB device that is not a compatible digital camera (or
Bluetooth adapter) to the camera port , an error message appears on the color
graphics display. If you have an older HP-brand digital camera, try using the USB
cable that came with the camera. Plug it into the USB port on the back of the
HP all-in-one and not into the camera port near the memory card slots. This
works with HP digital cameras only.
Tip By default, Windows XP will format a memory card of 8 MB or less and 64 MB or
more with the FAT32 format. Digital cameras and other devices use the FAT
(FAT16 or FAT12) format and cannot operate with a FAT32 formatted card. Either
format your memory card in your camera or select FAT format to format your
memory card in a Windows XP PC.

Control memory card security on a network
Your HP all-in-one, if networked, lets computers on your network access the contents
of memory cards. When used on a wireless network that does not have wireless
encryption enabled, anyone within wireless range who knows your network name and
the HP all-in-one network ID can access the contents of your memory card while it is
inserted in the HP all-in-one.
You can increase the privacy of data on your memory cards by establishing a WEP
(Wired Equivalent Privacy) key or WPA/PSK (Wi-Fi Protected Access/Pre-Shared Key) )
on your wireless network or by setting the HP all-in-one so it never shares an inserted
memory card with networked computers, wireless or not. This means that other
computers on your network will also not be able to access the files on the memory
card.
For more information on adding encryption to a wireless network, see the Network
Guide.
Note The HP all-in-one never shares the contents of a memory card in a digital
camera that is connected to the HP all-in-one through the camera port.
1
2
3
4

Press Setup.
Press 8, and then press 3.
This displays the Network menu and then selects Advanced Setup.
Press 3 to select Memory Card Security.
Press the number next to the desired security option:
–
–

1. Share Files
2. Do Not Share Files

Transfer photos to your computer
After you take photos with your digital camera, you can print them immediately or save
them directly to your computer. To save them to your computer, you need to remove the

HP Photosmart 2600/2700 series all-in-one

memory card from the camera and insert it in the appropriate memory card slot on the
HP all-in-one.
Note You can only use one memory card in your HP all-in-one at a time.
1

Insert the memory card into the appropriate slot on your HP all-in-one.
When the memory card is inserted correctly, the Photo button on the control panel
begins to blink. Reading photos... appears on the color graphics display. The
status light next to the memory card slots blinks green when the card is being
accessed.
If you insert a memory card incorrectly, the status light next to the memory card
slots blinks amber and the color graphics display shows an error message such as
Card is in backwards or Card is not fully inserted.

If there are photo files on the memory card that have never been transferred
before, a dialog box on your computer asks whether you want to save the photo
files to your computer.
If the HP all-in-one is on a network, you must press Photo to display the Photo
Menu, press 3 to select Transfer to computer, and then select your computer from
the displayed list. Return to your computer and follow the onscreen prompts.
Click the option to save.
This saves all the new photos from the memory card to your computer.
For Windows: by default, files are saved in month and year folders depending on
when the photos were taken. The folders are created under the C:\Documents and
Settings\username\My Documents\My Pictures folder in Windows XP and
Windows 2000.
For Macintosh: by default, files are saved to the computer in a Hard Drive:
Documents:HP All-in-One Data:Photos folder (OS 9) or Hard Drive:Users:User
Name:Pictures:HP Photos folder (OS X).
Tip You can also use the control panel to transfer memory card files to an
attached computer. Press Photo, and then press 3 to select Transfer to
computer. Follow the prompts on the computer. In addition, the memory card
appears as a drive on your computer. You can move the photo files from the
memory card to the desktop.
If there are no new files on the memory card, when the HP all-in-one finishes
reading the memory card the Photo button stops blinking and stays lit, and the
status light next to the memory card slots remains lit. The first photo on the memory
card appears on the color graphics display.
To navigate through the photos on the memory card, press or to move
backward or forward through the photos, one photo at a time. Press and hold or
to move rapidly backward or forward through the photos.

Note You can also use the Image Capture application on your Macintosh to unload
images. For more information, see the documentation that came with your
Macintosh.

User Guide

Memory Card and PictBridge

Warning Never attempt to remove a memory card while it is being
accessed. Doing so can damage files on the card. You can safely remove a
card only when the status light next to the slots is not blinking.

Chapter 6

Print photos from a proof sheet
A proof sheet is a simple and convenient way to select photos and make prints directly
from a memory card without the need for a computer. A proof sheet, which might be
several pages long, shows thumbnail views of photos stored on the memory card. The
file name, index number, and date appear under each thumbnail. Proof sheets are also a
quick way to create a printed catalog of your photos. In order to print photos using a
proof sheet, you need to print the proof sheet, complete it, and then scan it.
Note You can only print a proof sheet for a memory card inserted into the HP all-inone. You cannot print photos from a PictBridge camera connected to the
PictBridge camera port.
Memory Card and PictBridge

Printing photos from a proof sheet is done in three steps: printing a proof sheet,
completing the proof sheet, and scanning the proof sheet. This section contains detailed
information on all three steps.
Tip You can also improve the quality of the photos you print with the HP all-in-one by
purchasing a photo or gray photo print cartridge. With the tri-color print cartridge
and photo print cartridge installed, you have a six-ink system, which provides
enhanced quality color photos. With the tri-color print cartridge and the gray photo
print cartridge installed, you can print a full range of gray tones, which provides
enhanced quality black-and-white photos. For more information on the photo print
cartridge, see Use a photo print cartridge. For more information on the gray photo
print cartridge, see Use a gray photo print cartridge.

Print a proof sheet
The first step in using a proof sheet is to print it from the HP all-in-one.
1
2

Insert the memory card into the appropriate slot on your HP all-in-one.
Press Proof Sheet, and then press 1.
This displays the Proof Sheet Menu and then selects Print Proof Sheet.
Note Depending on how many photos are on the memory card, the time it takes to
print a proof sheet can vary greatly.

If there are more than 20 photos on the card, the Select Photos Menu appears.
Press the number next to the command you want to select:
–
–
–

1. All
2. Last 20
3. Custom Range

Note Use the proof sheet index number to select which photos to print for a
custom range. This number might be different from the number associated
with the photo on your digital camera. If you add or delete photos from your
memory card, reprint the proof sheet to see accurate index numbers.
4

If you choose Custom Range, enter the photo index numbers for the first and last
photos you want to print.
Note You can erase index numbers by pressing

to backspace.

HP Photosmart 2600/2700 series all-in-one

Complete the proof sheet
After you have printed a proof sheet, you can use it to select the photos you want to
print.
Note You might want to use a photo print cartridge for superior print quality. With the
tri-color and photo print cartridges installed, you have a six-ink system. For more
information, see Use a photo print cartridge.

Memory Card and PictBridge

1
2

Select the photos to print by using a dark pen or pencil to fill in the circles located
under the thumbnail images on the proof sheet.
Select one layout style by filling in a circle in step 2 of the proof sheet.

Note If you need more control over print settings than the proof sheet provides,
you can print photos directly from the control panel. For more information,
see Print photos directly from a memory card.

Scan a proof sheet
The final step in using a proof sheet is to scan the completed sheet you have placed on
the scanner glass.
Tip Make sure the glass of the HP all-in-one is completely clean or the proof sheet
might not scan properly. For more information, see Clean the glass.
1

User Guide

Load the proof sheet face down on the right front corner of the glass. Make sure the
sides of the proof sheet touch the right and front edges. Close the lid.

Memory Card and PictBridge

Chapter 6

Load 10 by 15 cm (4 by 6 inch) photo paper in the input tray. Make sure the same
memory card you used to print the proof sheet is still in the slot when you scan that
proof sheet.
Press Proof Sheet, and then press 2.
This displays the Proof Sheet Menu and then selects Scan Proof Sheet.
The HP all-in-one scans the proof sheet and prints the selected photos.

Set photo print options
From the control panel of your HP all-in-one, you can control how your photos will print,
including paper type and size, layout, and more.
This section contains information on the following topics: setting photo print options,
changing print options, and setting new photo print option defaults.
You access and set photo print options from the Photo Menu available through the
control panel on your HP all-in-one.
Tip You can also use the HP Image Zone software to set photo print options. For
more information, see the HP Image Zone Help.

Use the print options menu to set photo print options
The Print Options menu gives you access to a variety of settings that affect the way
photos print, including number of copies, paper types, and more. The default
measurements and sizes vary according to country/region.
1
2
3

Insert a memory card into the appropriate slot on your HP all-in-one.
Press Photo.
The Photo Menu appears.
Press 1 to access the Print Options menu, and then press the number next to the
setting you want to change.
Setting

Description

1. Number of Copies

Lets you set the number of copies to be printed.

HP Photosmart 2600/2700 series all-in-one

Setting

Description

2. Image Size

Lets you set the size at which you want the image
printed. Most choices are self-explanatory, but two
require some explanation: Fill Entire Page and Fit to
Page.

3. Tray Select

Lets you select the input tray (front or rear) that the
HP all-in-one should use. This setting is only available if
a rear tray is detected when you turn on the HP all-inone.

4. Paper Size

Lets you select the paper size for the current print job.
The Automatic setting defaults to a large (letter or A4)
and small 10 by 15 cm (4 by 6 inch) paper size that
varies by country/region. When Paper Size and Paper
Type are both set to Automatic, the HP all-in-one
selects the best print options for the current print job.
The other Paper Size settings let you override the
automatic settings.

5. Paper Type

Lets you select the paper type for the current print job.
The Automatic setting lets the HP all-in-one detect and
set the paper type automatically. When Paper Size and
Paper Type are both set to Automatic, the HP all-inone selects the best options for the current print job. The
other Paper Type settings let you override the automatic
settings.

6. Layout Style

Lets you select one of three layout styles for the current
print job.
The Paper Saver layout fits as many photos on the
paper as possible, rotating and cropping photos if
necessary.
The Album layouts keep the orientation of the original
photos. Some cropping might occur.

7. Smart Focus

User Guide

Lets you enable or disable automatic digital sharpening
of photos. Smart Focus affects only printed photos. It
does not change the appearance of photos on the color
graphics display or the actual image file on the memory
card. Smart Focus is enabled by default.

Memory Card and PictBridge

The Fill Entire Page setting scales the image to cover
all of the printable area on the paper. If you inserted
photo paper in the input tray, there will not be a white
border around the photo. Some cropping may occur. Fit
to Page scales the image to cover as much of the page
as possible while keeping the original aspect ratio
without cropping. The image is centered on the page
and is surrounded by a white border.

Chapter 6

Setting

Description

8. Digital Flash

Lets you make dark photos appear lighter. Digital Flash
affects only printed photos. It does not change the
appearance of photos on the color graphics display or
the actual image file on the memory card. Digital Flash
is turned off by default.

9. Set New Defaults

Lets you save the current Print Options settings as the
new defaults.

Change print options
Memory Card and PictBridge

You change each of the Print Options menu settings in the same way.
1

Press Photo, 1, and then press the number next to the setting you want to change.
You can scroll through the Print Options menu by pressing
on the control
panel to see all the options.
The currently selected option is highlighted, and its default setting (if any) appears
below the menu, at the bottom of the color graphics display.
Make the change to the setting, and then press OK.
Note Press Photo again to exit the Print Options menu and return to the photo
display.

Set new photo print options defaults
You can change the photo print options defaults from the control panel.
1
2

Press Photo, and then press 1.
The Print Options menu appears.
Make changes to any options as needed.
The Print Options menu reappears when you confirm a new setting for any
option.
Press 9 when the Print Options menu is showing, and then press OK when
prompted to set new defaults.
All the current settings become the new defaults.

Use the edit features
The HP all-in-one offers several basic editing controls that you can apply to the image
currently displayed on the color graphics display. These controls include brightness
adjustment, special color effects, and more.
This section contains information on the following topics: editing images on the HP allin-one, and using the Zoom or Rotate functions.

Edit images on the HP all-in-one
You can apply these editing controls on the photo currently being viewed. The edits
apply to printing and viewing only; they are not saved to the image itself.
1
2

Press Photo and then press 2.
The Edit menu appears.
Select the Edit option you want to use by pressing the corresponding number.

HP Photosmart 2600/2700 series all-in-one

Purpose

1. Photo Brightness

Lets you make the displayed image lighter or darker.
Press to make the image darker. Press to make it
lighter.

2. Color Effect

Displays a menu of special color effects you can apply to
the image. No Effect leaves the image untouched.
Sepia applies a brown tone found in photos from the
1900s. Antique is similar to Sepia, but with pale colors
added so the image looks hand-tinted. Black & White
provides the same output as if you pressed Start Black.

3. Frame

Lets you apply a frame and frame color to the current
image.

4. Redeye

Lets you remove red eye from photos. On makes red
eye removal active. Off turns red eye removal off. The
default is Off.

Use the Zoom or Rotate functions
You can zoom in or out of a photo or rotate a photo before you print it. Zoom and Rotate
settings apply only to the current print job. The settings are not saved with the photo.
To use the Zoom feature
1
2

3
4

Display a photo on the color graphics display.
Press Zoom, and then press 1 to zoom out or 3 to zoom in to view the photo at
different sizes. Use the arrow keys to pan around the photo and see the
approximate area of the photo that will print.
Press Start Color or Start Black to print the photo.
Press Cancel to exit the Zoom function and return the photo to its original state.

To use the Rotate feature
1
2
3
4

Display a photo on the color graphics display.
Press Rotate to rotate the photo 90 degrees clockwise at a time.
Press Start Color or Start Black to print the photo.
Press Rotate until the photo returns to its original state.

Print photos directly from a memory card
You can insert a memory card in your HP all-in-one and use the control panel to print
photos. For information on printing photos on your HP all-in-one from a PictBridgecompatible camera, see Print photos from a PictBridge-compatible digital camera.
This section contains information on the following topics: printing individual photos,
creating borderless photos, and deselecting photos.
Note When printing photos, you should select options for the correct paper type and
photo enhancement. For more information, see Set photo print options. You
might also want to use the photo print cartridge for superior print quality. For
more information, see Use a photo print cartridge.

User Guide

Memory Card and PictBridge

Edit Option

Chapter 6

You can do more than print your photos if you use the HP Image Zone software. This
software lets you use photos for iron-on transfers, posters, banners, stickers, and other
creative projects. For more information, see the onscreen HP Image Zone Help.

Print individual photos
You can print photos directly from the control panel without using a proof sheet.
1

Memory Card and PictBridge

Insert the memory card into the appropriate slot on your HP all-in-one.
The Photo button lights up.
Display a photo on the color graphics display and press OK to select it for printing. A
selected photo bears a checkmark. Use or to move backward or forward
through the photos, one photo at a time. Press and hold or to move rapidly
through the photos.
Note You can also select photos to print by entering the index numbers of the
photos you want to print. Press the pound key (#) to specify a range: 21-30.
Press OK when you are finished entering the photo index numbers. If you do
not know the photo index number, print a photo proof sheet before selecting
individual photos to print.

Press Photo to display the Photo Menu, and then modify the photo print options
as desired. The print option settings revert back to the default settings after the
print job is completed.
Press Start Black or Start Color to print the selected photos.

Create borderless prints
An exceptional feature of your HP all-in-one is its ability to turn photos on a memory
card into professional, borderless prints.
1
2

Insert the memory card into the appropriate slot on your HP all-in-one.
The Photo button lights up.
Display a photo on the color graphics display and press OK to select it for printing. A
selected photo bears a checkmark. Use or to move backward or forward
through the photos, one photo at a time. Press and hold or to move rapidly
through the photos.
Note You can also select photos by entering the index numbers of the photos you
want to print. Press the pound key (#) to specify a range: 21-30. Press OK
when you finish entering the photo index numbers.

Load photo paper face down in the back right corner of the input tray and adjust the
paper guides.
Tip If the photo paper you are using has perforated tabs, load the photo paper so
that the tabs are closest to you.

Press Start Black or Start Color to print the selected photos as borderless prints.

HP Photosmart 2600/2700 series all-in-one

Deselect photos
You can deselect photos from the control panel.
➔ Do one of the following:
–
–

Press OK to deselect the currently selected photo shown in the display.
Press Cancel to deselect all photos and return to the idle screen.

Print photos from a PictBridge-compatible digital camera
The HP all-in-one supports the PictBridge standard, which lets you connect any
PictBridge-compatible camera to the camera port and print photos contained on the
memory card in the camera.

Connect your PictBridge-compatible digital camera to the camera port on the front
of your HP all-in-one using the USB cable supplied with your camera.
Turn on your camera and make sure it is in PictBridge mode.

Note When the camera is connected correctly, the status light next to the memory card
slots is illuminated. The status light blinks green when printing from the camera.
If the camera is not PictBridge-compliant or is not in PictBridge mode, the status
light blinks amber and an error message displays on your computer monitor (if
you have the HP all-in-one software installed). Disconnect the camera, correct
the problem on the camera and reconnect. For more information about
PictBridge camera port troubleshooting, see the onscreen Troubleshooting
Help that came with your HP Image Zone software.
After you successfully connect your PictBridge-compliant camera to the HP all-in-one,
you can print your photos. Make sure the size of the paper loaded in the HP all-in-one
matches the setting on your camera. If the paper size setting on your camera is set to
the default, the HP all-in-one uses the paper that is currently loaded in the input tray.
Refer to the user guide that came with your camera for detailed information on printing
from the camera.
Tip If your digital camera is an HP model that does not support PictBridge, you can
still print directly to the HP all-in-one. Connect the camera to the USB port on the
back of the HP all-in-one instead of to the camera port. This works with HP digital
cameras only.

Use quick print to print the current photo
You can use the Quick Print feature to print the photo currently being viewed on the
color graphics display.
1
2
3

Insert the memory card into the appropriate slot on your HP all-in-one.
Navigate to a photo you want to print.
Press Start Black or Start Color to print the photo using the current settings.

Print a DPOF file
The Digital Print Order Format (DPOF) is an industry-standard file that can be created
by some digital cameras. Camera-selected photos are photos you marked for printing
with your digital camera. When you select photos with your camera, the camera creates a

User Guide

Memory Card and PictBridge

Chapter 6

DPOF file that identifies which photos have been tagged for printing. Your HP all-in-one
can read the DPOF file from the memory card so you do not have to reselect the photos
to print.
Note Not all digital cameras allow you to tag your photos for printing. See your digital
camera documentation to see if it supports DPOF. Your HP all-in-one supports
DPOF file format 1.1.
When you print camera-selected photos, the HP all-in-one print settings do not apply;
the settings in the DPOF file for photo layout and number of copies override those of
your HP all-in-one.

Memory Card and PictBridge

The DPOF file is stored by the digital camera on a memory card and specifies the
following information:
●
●
●
●
●

Which photos to print
The quantity of each photo to print
Rotation applied to a photo
Cropping applied to a photo
Index printing (thumbnails of selected photos)

To print camera-selected photos
1

Insert the memory card into the appropriate slot on your HP all-in-one. If there are
DPOF-tagged photos, the Print DPOF Photos prompt appears on the color
graphics display.
Do one of the following:
–
–

Press 1 to print all DPOF-tagged photos on the memory card.
Press 2 to bypass DPOF printing.

Use the slide show feature
You can use the Slide Show option on the Photo Menu to view all the photos on a
memory card as a slide show.

View or print photos in a slide show
You can view or print photos displayed in a slide show using the Slide Show feature of
the HP all-in-one.
To view a slide show
1
2
3
4

Insert the memory card into the appropriate slot on your HP all-in-one.
Press Photo to display the Photo Menu.
Press 4 to start the slide show.
Press Cancel to end the slide show.

To print the currently displayed photo in a slide show
1
2

When the photo you want to print appears on the color graphics display, press
Cancel to cancel the slide show.
Press Start Black or Start Color to print the photo using the current settings.

HP Photosmart 2600/2700 series all-in-one

Share photos through HP Instant Share
The HP all-in-one and its software can help you share photos with friends and family
members using a technology called HP Instant Share. You can use HP Instant Share
to:
●
●
●

Share photos with friends and relatives through e-mail.
Create online albums.
Order printed photos online.
Note Not all countries/regions can order printed photos online.

Note If you set up HP Instant Share on a network, you will not be able to use
HP Instant Share on a USB-connected device.

Share photos from a memory card with friends and relatives (USBconnected)
Your HP all-in-one allows you to share photos immediately upon inserting a memory
card. Simply insert the memory card into the appropriate card slot, select one or more
photos, and press Photo on the control panel.
Note If you previously set up HP Instant Share on a network, you will not be able to
use HP Instant Share on a USB-connected device.
1
2
3
4

Make sure the memory card is inserted into the appropriate card slot on your
HP all-in-one.
Select one or more photos.
Press Photo on the control panel of your HP all-in-one.
The Photo Menu appears on the color graphics display.
Press 5 to select HP Instant Share.
For Windows users, the HP Image Zone software opens on your computer. The HP
Instant Share tab appears. Thumbnails of your photos appear in the Selection
Tray. For more information, see the onscreen HP Image Zone Help.
For Macintosh users, the HP Instant Share client application software opens on
your computer. Thumbnails of your photos appear in the HP Instant Share
window.
Note If you are using a version of the Macintosh OS earlier than OS X v10.1.5
(including OS 9), your photos are uploaded to the HP Gallery on your
Macintosh. Click E-mail. Send the photos as an e-mail attachment by
following the prompts on your computer screen.
Follow the prompts on your computer for sharing the photos with others using HP
Instant Share.

User Guide

Memory Card and PictBridge

In order to take full advantage of the HP Instant Share features available from the
control panel of your HP all-in-one, you must set up HP Instant Share on your HP allin-one. For information on setting up HP Instant Share on your HP all-in-one, see Use
HP Instant Share (USB) or Use HP Instant Share (networked).

Chapter 6

Share photos from a memory card with friends and relatives (networkconnected)
Your HP all-in-one allows you to share photos immediately upon inserting a memory
card. Simply insert the memory card into the appropriate card slot, select one or more
photos, and press Photo on the control panel.
Before you can share photos on your memory card on a network-connected HP all-inone, you must first have HP Instant Share set up on the device. For more information on
setting up HP Instant Share on your device, see Get started.

Memory Card and PictBridge

1
2
3
4
5
6

Make sure the memory card is inserted into the appropriate card slot on your
HP all-in-one.
Select one or more photos.
From the control panel, press Photo.
The Photo Menu appears on the color graphics display.
Press 5 to select HP Instant Share.
The Share Menu appears.
Use the
and
arrows to highlight a destination to which you want to send your
photos.
Press OK to select the destination and send the photos.

Use the HP Image Zone
You can use the HP Image Zone for viewing and editing image files. You can also print
images, send images by e-mail or fax to friends and relatives, upload images to a
website, or use images in fun and creative printing projects. The HP software lets you
do all this and much more. Explore the software to take full advantage of the features of
your HP all-in-one.
For more information, see the onscreen HP Image Zone Help that came with your
software.
For Windows: If you want to open the HP Image Zone at a later time, open the
HP Director and click the HP Image Zone icon.
For Macintosh: If you want to open the HP Gallery component of the HP Image Zone
at a later time, open the HP Director and click HP Gallery (OS 9), or click HP Director
in the Dock and select HP Gallery from the Manage and Share section of the
HP Director menu (OS X).

HP Photosmart 2600/2700 series all-in-one

Use the copy features
The HP all-in-one allows you to produce high-quality color and black-and-white copies
on a variety of paper types, including transparencies. You can enlarge or reduce the
size of an original to fit a specific paper size, adjust the darkness and color intensity of
the copy, and use special features to make high-quality copies of photos, including 10
by 15 cm (4 by 6 inch) borderless copies.
This chapter provides instructions for increasing copy speed, enhancing copy quality,
setting the number of copies to print, guidelines for choosing the best paper type and
size for your job, making posters, and making iron-on transfers.
Tip For the best copy performance on standard copy projects, set the paper size to
Letter or A4, the paper type to Plain Paper, and the copy quality to Fast.
For information on setting the paper size, see Set the copy paper size.
For information on setting the paper type, see Set the copy paper type.
For information on setting the copy quality, see Increase copy speed or quality.
You can learn how to perform photo copy projects, such as making borderless copies
of photos, enlarging and reducing the copies of photos to suit your preference, making
multiple copies of photos on a page, and making quality enhancements to copies of
faded photos.
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo.
Use the copy features

Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page.

Copy a photo several times on one page.
Enhance light areas of your copy.

Set the copy paper size
You can set the paper size on your HP all-in-one. The paper size you select should
match what is loaded in your input tray. The default paper size setting for copying is
Automatic, which causes the HP all-in-one to detect the size of paper in the input tray.

User Guide

Paper type

Recommended
Auto Answer
setting

Description

number of rings, see Set the number of rings
before answering.
A shared voice and fax
line and no answering
machine.

Off

(You have a shared
phone line in which you
receive both voice and
fax calls.)

The HP all-in-one will not automatically answer
calls. You must receive all faxes manually by
pressing Start Black or Start Color. For
information on receiving faxes manually, see
Receive a fax manually.
You might use this setting if the majority of calls
on this phone line are voice calls and you rarely
receive faxes.

Voice mail service
provided by your
telephone company.

Off

An answering machine
and a shared voice and
fax line.

The answering machine will answer the call and
the HP all-in-one will monitor the line. If the
HP all-in-one detects fax tones, the HP all-inone will receive the fax.

Use the fax features

Note This is the recommended default setting
if you have an answering machine. Make
sure the answering machine is set up
properly with the HP all-in-one. For
information, see Fax setup.
Also, set your HP all-in-one to answer the
phone after the answering machine. The
number of rings to answer for the HP all-in-one
should be greater than the number of rings to
answer for the answering machine. You want
the answering machine to answer before your
HP all-in-one. For more information on setting
the number of rings to answer, see Set the
number of rings before answering.
Distinctive ringing
service.

The HP all-in-one automatically answers all
incoming calls.
Make sure the ring pattern the phone company
set for your fax line matches the Answer Ring
Pattern set for the HP all-in-one. For more
information, see Change the answer ring
pattern (distinctive ringing).

106

HP Photosmart 2600/2700 series all-in-one

Set the answer mode
The answer mode determines whether your HP all-in-one answers incoming calls or
not. If you set up the HP all-in-one to answer faxes automatically (the Auto Answer
option is set to Yes), it answers all incoming calls and receives faxes. If you set up the
HP all-in-one to answer faxes manually (the Auto Answer option is set to Off), you
must be available to respond in person to the incoming fax call, or your HP all-in-one
will not receive faxes. For more information on receiving faxes manually, see Receive a
fax manually.
If you do not know which answer mode to use, see Choose the recommended answer
mode for your setup.
1
2
3
4

Press Setup.
Press 4, and then press 3.
This displays the Basic Fax Setup menu and then selects Auto Answer.
Press 1 to select On, or press 2 to select Off.
Press OK to accept the setting.

Send a fax
You can send a fax in a variety of ways. Using the control panel, you can send a blackand-white or color fax from your HP all-in-one. You can also send a fax manually from
an attached phone. This allows you to speak with the recipient before sending the fax.
If you frequently send faxes to the same numbers, you can set up speed dials. Review
this section for more information on all the ways you can send faxes.

Send a basic fax
Note If you need printed confirmation that your faxes were successfully sent, enable
fax confirmation before sending any faxes. For information, see Enable fax
confirmation.
Tip You can also send a fax using monitor dialing. This allows you to control the pace
of your dialing. This feature is useful when you want to use a calling card to charge
the call and you need to respond to tone prompts while dialing. For more
information, see Send a fax using monitor dialing.
1
2
3

Load the first page face down on the right front corner of the glass.
Press Fax.
The Enter Fax Number screen appears.
Enter the fax number by using the keypad.
Tip To enter a pause within a number sequence, press the Space (#) button
repeatedly, until a dash appears on the color graphics display.

4
5
6
7

User Guide

Press Start Black.
If the most recently sent black-and-white fax is stored in memory, the Fax Mode
screen appears. Press 1 to send a new fax.
Press Start Black again.
If you have another page to fax, when prompted, press 1. Load the next page face
down on the right front corner of the glass, and then press Start Black. If you do
not have another page to fax, press 2.
107

Use the fax features

You can send a basic multiple-page fax by using the control panel.

Chapter 11

After all the pages are scanned, the HP all-in-one sends the fax.
Tip You can also send a fax in color, such as a photo, from your HP all-in-one.
Just press Start Color instead of Start Black.
Did you know that you can send a fax from your computer by using the HP Director
that came with your HP Image Zone software? You can also create and attach a
computer-generated cover page to send with your fax. It's easy. For more information,
see the onscreen HP Image Zone Help that came with your HP Image Zone software.

Enable fax confirmation
If you need printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes.
The default fax confirmation setting is Every Error. This means that your HP all-in-one
prints a report only if there is a problem with sending or receiving a fax. A confirmation
message indicating whether a fax was successfully sent appears briefly on the color
graphics display after each transaction. For more information on printing reports, see
Print reports.
1
2
3

Press Setup.
Press 2, and then press 1.
This displays the Print Report menu and then selects Fax Report Setup.
Press 5, and then press OK.
This selects Send Only.
Every time you send a fax, the HP all-in-one will print a confirmation report
informing you whether the fax was sent successfully or not.

Use the fax features

Note If you select Send Only, you will not receive printed reports if there are
errors while the HP all-in-one is receiving faxes. Print the Fax Log to view
any receive errors. For more information on printing the Fax Log, see
Generate reports manually.

Send a fax manually from a phone
You can make a phone call and talk with the recipient before you send your fax. This
method of sending a fax is called manually sending a fax. Sending a fax manually is
useful if you want to make sure the recipient is available to receive the fax before you
send it.
Note If you are going to send the fax directly to another fax machine, rather than
speak with the recipient before sending it, we recommend that you send it
directly from the control panel. When you send a fax manually from a phone, it
can take longer to send. The other fax machine might time out before receiving
the fax and the transmission might fail. In this case, send the fax from the control
panel or by using monitor dialing. For information, see Send a basic fax or Send a
fax using monitor dialing.
The phone must be connected to the "2-EXT" port on the back of the HP all-in-one. For
information on setting up your HP all-in-one with your phone, see Fax setup.
You can send a black-and-white or color fax from a telephone; the following section
provides instructions for sending the fax in black and white.

108

HP Photosmart 2600/2700 series all-in-one

To send a fax manually from a phone
1
2

Load the first page face down on the right front corner of the glass.
Dial the number by using the keypad on the phone that is connected to your
HP all-in-one.
Note You must use the keypad on the phone to dial the number. Do not use the
keypad on the control panel of the HP all-in-one.

3
4
5

Once you are ready to send the fax, press Fax.
The Fax Mode screen appears.
Press 1 to send a new fax.
Press Start Black.
If the recipient answers the telephone, you can engage in a conversation before
sending your fax. Inform the recipient that they should press Start on their fax
machine after they hear fax tones.
If you have another page to fax, when prompted, press 1. Load it face down on the
right front corner of the glass, and then press OK. If you do not have another page
to fax, press 2.
Note If you do not respond to the prompt within 30 seconds, the HP all-in-one
automatically sends your fax.
The telephone line will go silent while the fax is transmitting. At this point, you can
hang up the telephone. If you want to continue speaking with the recipient, remain
on the line until the fax transmission is complete.

Resend a fax to multiple recipients

The fax is stored in memory for up to 5 minutes while you remain in the Enter Fax
Number screen. If you press any button that will exit the Fax menu (such as Cancel) or
send a color fax, it will be deleted from memory.
1
2
3
4
5

Send a black-and-white fax.
For information, see Send a basic fax.
Enter the next fax number by using the keypad.
Press Start Black.
If the most recently sent black-and-white fax is still stored in memory, the Fax
Mode screen appears.
Press 2 to send the last fax in memory.
The HP all-in-one dials the fax number and sends the fax. You can repeat these
steps to send the fax stored in memory to another recipient.

Send a fax using redial
You can use redial to send a fax to the last fax number dialed. You can send a blackand-white or color fax using redial. The following section provides instructions for
sending the fax in black and white.
1
2

User Guide

Load the first page face down on the right front corner of the glass.
Press Fax.
The Enter Fax Number screen appears.

109

Use the fax features

The last black-and-white fax sent is stored in memory so that you can resend it to other
recipients quickly without having to rescan the originals. The HP all-in-one does not
store color faxes in memory.

Chapter 11

3
4
5
6
7

Press
to redial the last number dialed.
Press Start Black.
If the most recently sent black-and-white fax is stored in memory, the Fax Mode
screen appears. Press 1 to send a new fax.
Press Start Black.
If you have another page to fax, when prompted, press 1. Load it face down on the
right front corner of the glass, and then press OK. If you do not have another page
to fax, press 2.
The HP all-in-one sends the fax.

Send a fax using speed dials
You can quickly send a fax from the HP all-in-one using speed dials. You can send a
black-and-white or color fax using speed dials; the following section provides
instructions for sending the fax in black and white.
Speed dial entries will not appear until you have set them up. For more information, see
Set up speed dialing.
1
2
3
4

Load the first page face down on the right front corner of the glass.
Press Fax.
The Enter Fax Number screen appears.
Press
to access speed dials.
Press
until the appropriate speed-dial entry appears.
Note You can also enter the speed-dial code by using the keypad on the control
panel.

Use the fax features

5
6
7
8
9

Press OK to select the speed-dial entry.
Press Start Black.
If the most recently sent black-and-white fax is stored in memory, the Fax Mode
screen appears. Press 1 to send a new fax.
Press Start Black.
If you have another page to fax, when prompted, press 1. Load the next page face
down on the right front corner of the glass, and then press OK. If you do not have
another page to fax, press 2.

Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the control panel as you would dial a
regular telephone. This feature is useful when you want to use a calling card to charge
the call and you need to respond to tone prompts while dialing. It also allows you to dial
the number at your own pace, if necessary.
You can send a black-and-white or color fax using monitor dialing; the following section
provides instructions for sending the fax in black and white.
Note Make sure the volume is turned on, or you will not hear a dial tone. For
information, see Adjust the volume.
To send a fax using monitor dialing from the control panel
1
2
3

110

Load the first page face down on the right front corner of the glass.
Press Fax.
The Enter Fax Number screen appears.
Press Start Black.

HP Photosmart 2600/2700 series all-in-one

4
5

6
7

Press Start Black again.
The HP all-in-one scans the page into memory.
If you have another page to fax, when prompted, press 1. Load the next page face
down on the right front corner of the glass, and then press OK. If you do not have
another page to fax, press 2.
The Enter Fax Number screen appears.
Once you hear the dial tone, enter the number by using the keypad on the control
panel.
Follow any prompts that might occur.
Your fax is sent when the receiving fax machine answers.

Receive a fax
Depending on the Auto Answer setting, your HP all-in-one can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will need
to receive faxes manually. If the Auto Answer option is set to On, your HP all-in-one
will automatically answer incoming calls and receive faxes. For more information on
Auto Answer, see Set up the HP all-in-one to receive faxes.
Note If you installed a photo or gray photo print cartridge for printing photos, you
might want to replace it with the black print cartridge when receiving faxes. See
Work with print cartridges.

Set the number of rings before answering
You can specify how many rings should occur before your HP all-in-one automatically
answers the incoming call.

The Rings to Answer setting is important if you have an answering machine on the
same phone line as your HP all-in-one. You want the answering machine to answer the
phone before the HP all-in-one. The number of rings to answer for the HP all-in-one
should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to answer in 4 rings and your HP all-in-one to
answer in the maximum number of rings supported by your device. (The maximum
number of rings varies by country/region.) In this setup, the answering machine will
answer the call and the HP all-in-one will monitor the line. If the HP all-in-one detects
fax tones, the HP all-in-one will receive the fax. If the call is a voice call, the answering
machine will record the incoming message.
To set the number of rings before answering from the control panel
1
2
3
4

User Guide

Press Setup.
Press 4, and then press 4 again.
This displays the Basic Fax Setup menu and then Rings to Answer.
Enter the appropriate number of rings by using the keypad.
Press OK to accept the setting.

111

Use the fax features

Note This setting only applies if Auto Answer is set to On.

Chapter 11

Receive a fax manually
If you set up your HP all-in-one to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones, use the instructions in this
section to receive faxes.
You can receive faxes manually from a phone that is:
●
●

Directly connected to the HP all-in-one (on the "2-EXT" port)
On the same phone line, but is not connected to the HP all-in-one

Make sure the HP all-in-one is turned on and you have paper loaded in the input
tray.
Remove any originals from the glass.
Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the HP all-in-one answers. Or, set the Auto Answer setting to
Off so that the HP all-in-one does not automatically answer incoming calls.
For information on setting the number of Rings to Answer, see Set the number of
rings before answering. For information on setting Auto Answer, see Set the
answer mode.
Do one of the following:

2
3

–

If your phone is on the same phone line (but not plugged into the back of the
HP all-in-one) and you hear fax tones from a sending fax machine, wait 5 - 10
seconds before pressing 1 2 3 on your phone. If the HP all-in-one does not
begin receiving the fax, wait several more seconds and press 1 2 3 again.

Use the fax features

Note When the HP all-in-one receives an incoming call, it displays Ringing
on the color graphics display. If you pick up the phone, Phone-Off
Hook appears after a few seconds. You must wait until this message
appears before pressing 1 2 3 on your phone or you will not be able to
receive the fax.
–

–

If your phone is plugged directly into the back of the HP all-in-one and you
hear fax tones from a sending fax machine, press the Fax button on the
control panel. Press
until Receive Fax Manually is highlighted, and then
press OK. Press the Start Black or Start Color button on the control panel,
and then hang up the telephone.
If you are currently on the phone with the sender using a phone connected to
the HP all-in-one, instruct them to press Start on their fax machine first. Once
you hear fax tones from a sending fax machine, press the Fax button on the
control panel. Press
until Receive Fax Manually is highlighted, and then
press OK. Press the Start Black or Start Color button on the control panel,
and then hang up the telephone.
Note If you press Start Color but the sender sent the fax in black and white,
the HP all-in-one prints the fax in black and white.

Set the date and time
You can set the date and time from the control panel. When a fax is transmitted, the
current date and time are printed along with the fax header. The date and time format is
based on the language and country/region setting.

112

HP Photosmart 2600/2700 series all-in-one

Note If your HP all-in-one loses power, you will need to reset the date and time.
1
2
3

Press Setup.
Press 4, and then press 1.
This displays the Basic Fax Setup menu and then selects Date and Time.
Enter the month, day, and year by pressing the appropriate numbers on the
keypad. Depending on your country/region setting, you might enter the date in a
different order.
The underline cursor is presented initially beneath the first digit; it automatically
advances to the next digit when you press a button. The time prompt automatically
appears after you enter the last digit of the date.
Enter the hours and minutes.
If your time is displayed in the 12-hour format, the AM or PM prompt automatically
appears after you enter the last digit.
If prompted, press 1 for AM, or 2 for PM.
The new date and time settings appear on the color graphics display.

Set the fax header
The fax header prints your name and fax number on the top of every fax you send. We
recommend that you set up the fax header by using the Fax Setup Wizard (Windows
users) or the Setup Assistant (Macintosh users) during the HP Image Zone software
installation. You can also set up the fax header from the control panel.
The fax header information is required by law in many countries/regions.
1
2

4
5
6

You might find it easier to enter fax header information by using the HP Director that
came with your HP Image Zone software. In addition to entering fax header
information, you can also enter cover page information that will be used when you send a
fax from your computer and attach a cover page. For more information, see the
onscreen HP Image Zone Help that came with your HP Image Zone software.

Enter text and symbols
You can enter text and symbols from the control panel by using the visual keyboard
that appears automatically on the color graphics display when setting up your fax
header information or speed-dial entries. You can also use the keypad on the control
panel to enter text and symbols.
You can also enter symbols from the keypad when you dial a fax or phone number.
When the HP all-in-one dials the number, it will interpret the symbol and respond
accordingly. For example, if you enter a dash in the fax number, the HP all-in-one will

User Guide

113

Use the fax features

Press Setup.
Press 4, and then press 2.
This displays the Basic Fax Setup menu and then selects Fax Header.
Enter your personal or company name.
For information on entering text from the control panel, see Enter text and symbols.
When you are finished entering your personal or company name, select Done on
the visual keyboard, and then press OK.
Enter your fax number by using the numeric keypad.
Press OK.

Chapter 11

pause before dialing the remainder of the number. A pause is useful if you need to
access an outside line before dialing the fax number.
Note If you want to enter a symbol in your fax number, such as a dash, you will need
to enter the symbol by using the keypad.

Enter text using the visual keyboard
You can enter text or symbols by using the visual keyboard that automatically appears
on the color graphics display when you need to enter text. For example, the visual
keyboard automatically appears when you are setting up fax header information or
speed-dial entries.
●
●

●
●
●
●
●

To select a letter, number, or symbol in the visual keyboard, press , , , and
to highlight the appropriate selection.
Once you have highlighted the appropriate letter, number, or symbol, press OK on
the control panel to select it.
The selection appears on the color graphics display.
To enter lowercase letters, select the abc button on the visual keyboard, and then
press OK.
To enter uppercase letters, select the ABC button on the visual keyboard, and then
press OK.
To enter numbers and symbols, select the 123 button on the visual keyboard, and
then press OK.
To erase a letter, number, or symbol, select Clear on the visual keyboard, and then
press OK.
To add a space, press on the visual keyboard, and then press OK.

Use the fax features

Note Make sure you use the on the visual keyboard to add a space. You will
not be able to add a space by using the arrow buttons on the control panel.
●

When you are finished entering text, numbers, or symbols, select Done on the
visual keyboard, and then press OK.

Enter text using the keypad on the control panel
You can also enter text or symbols by using the keypad on the control panel. Your
selections will appear in the visual keyboard on the color graphics display.
●

Press the keypad numbers that correspond to the letters of a name. For example,
the letters a, b, and c correspond to the number 2, as shown on the button below.

●

Press a button multiple times to see the available characters.
Note Depending on your language and country/region setting, additional
characters might be available.

●

114

After the correct letter appears, wait for the cursor to advance automatically to the
right, or press . Press the number that corresponds to the next letter in the name.
Press the button multiple times until the correct letter appears. The first letter of a
word is automatically set to uppercase.

HP Photosmart 2600/2700 series all-in-one

Tip The cursor automatically advances to the right after a few seconds.
●
●
●

●
●

To insert a space, press Space (#).
To enter a pause, press Symbols (*). A dash appears in the number sequence.
To enter a symbol, such as @, press the Symbols (*) button repeatedly to scroll
through the list of available symbols: asterisk (*), dash (-), ampersand (&), period
(.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@),
underscore (_), plus (+), exclamation (!), semi colon (;), question (?), comma (,),
colon (:), percent (%), and approximation (~).
If you make a mistake, press an arrow button to select Clear on the visual
keyboard, and then press OK.
When you are finished entering text, numbers, or symbols, press an arrow button to
select Done on the visual keyboard, and then press OK.

Print reports
You can set up your HP all-in-one to print error reports automatically and confirmation
reports for each fax you send and receive. You can also manually print system reports
as you need them; these reports provide useful system information about your HP allin-one.
By default, your HP all-in-one is set to print a report only if there is a problem with
sending or receiving a fax. A confirmation message that indicates whether a fax was
successfully sent appears briefly on the color graphics display after each transaction.

Generate reports automatically
You can configure your HP all-in-one so that it automatically prints error and
confirmation reports.

1
2
3

Press Setup.
Press 2, and then press 1.
This displays the Print Report menu and then selects Fax Report Setup.
Press
to scroll through the following report types:
–
–
–
–
–
–

1. Every Error: prints whenever there is any kind of fax error (default).
2. Send Error: prints whenever there is a transmission error.
3. Receive Error: prints whenever there is a receiving error.
4. Every Fax: confirms every time a fax is sent or received.
5. Send Only: prints every time a fax is sent indicating whether the fax was
successful or not.
6. Off: does not print any error or confirmation reports.

After the report that you want is highlighted, press OK.

Generate reports manually
You can manually generate reports about your HP all-in-one, such as the status of the
last fax you sent, a list of programmed speed-dial entries, or a self-test report for
diagnostic purposes.
1

User Guide

Press Setup, and then press 2.

115

Use the fax features

Note If you need printed confirmation each time a fax is sent, follow these instructions
before sending any faxes and select Send Only.

Chapter 11

This displays the Print Report menu.
Press
to scroll through the following report types:
–
–
–
–
–

1. Fax Report Setup: prints the automatic fax reports as described in
Generate reports automatically.
2. Last Transaction: prints details of the last fax transaction.
3. Fax Log: prints a log of approximately the last 30 fax transactions.
4. Speed Dial List: prints a list of programmed speed-dial entries.
5. Self-Test Report: prints a report to assist you in diagnosing print and
alignment problems. For more information, see Print a self-test report.

After the report that you want is highlighted, press OK.

Set up speed dialing
You can assign speed-dial entries to fax numbers you use often. This lets you dial those
numbers quickly by using the control panel.
For information on sending a fax using speed dials, see Send a fax using speed dials.
You can quickly and easily set up speed-dial entries from your computer by using the
HP Director that came with your HP Image Zone software. For more information, see
the onscreen HP Image Zone Help that came with your HP Image Zone software.

Create speed-dial entries
You can create speed-dial entries for fax numbers that you use frequently.

Use the fax features

1
2

3
4

Press Setup.
Press 3, and then press 1.
This displays the Speed Dial Setup menu and then selects Individual Speed Dial.
The first unassigned speed-dial entry appears on the color graphics display.
Press OK to select the displayed speed-dial entry. You can also press
or
to
select a another empty entry, and then press OK.
Enter the fax number to assign to that entry, and then press OK.
Tip To enter a pause within a number sequence, press the Space (#) button
repeatedly, until a dash appears on the color graphics display.

The visual keyboard automatically appears on the color graphics display.
Enter the name. After you have finished entering the name, select Done on the
visual keyboard, and then press OK.
For more information on entering text using the visual keyboard, see Enter text and
symbols.
Press 1 if you want to set up another number, or press Cancel to exit the Speed
Dial Setup menu.

Update speed-dial entries
You can change the phone number or name of an individual speed-dial entry.
1
2
3

116

Press Setup.
Press 3, and then press 1.
This displays the Speed Dial Setup menu and then selects Individual Speed Dial.
Press
or
to scroll through the speed-dial entries, and then press OK to select
the appropriate entry.

HP Photosmart 2600/2700 series all-in-one

4
5
6
7
8
9

When the current fax number appears, press to erase it.
Enter the new fax number.
Press OK to save the new number.
The visual keyboard automatically appears on the color graphics display.
Use the visual keyboard to change the name.
For more information on using the visual keyboard, see Enter text and symbols.
Press OK.
Press 1 to update another speed-dial entry, or press Cancel to exit.

Delete speed-dial entries
You can delete an individual or group speed-dial entry.
1
2
3

Press Setup.
Press 3, and then press 2.
This displays the Speed Dial Setup menu and then selects Delete Speed Dial.
Press
or
until the speed-dial entry that you want to delete appears, and then
press OK to delete it. You can also enter the speed-dial code by using the keypad
on the control panel.
Press 1 to delete another speed-dial entry, or press Cancel to exit.

Change the fax resolution and lighter/darker settings
You can change the fax Resolution and Lighter/Darker settings for documents that
you are faxing.

Change the fax resolution

●
●

●

Fine: provides high-quality text suitable for faxing most documents. This is the
default setting.
Photo: provides the best quality fax when sending photographs. If you choose
Photo, be aware that the faxing process takes longer to complete. When faxing
photographs, we recommend that you choose Photo.
Standard: provides the fastest possible fax transmission with the lowest quality.

This setting returns to the default setting five minutes after the job has been completed,
unless you set your changes as the default. For information, see Set new default
settings.
To change the resolution from the control panel
1
2
3
4
5
6
User Guide

Load the first page face down on the right front corner of the glass.
Press Fax.
This displays the Enter Fax Number screen.
Enter the fax number by using the keypad.
Press Fax again, and then press 1.
This displays the Fax Menu and then selects Resolution.
Press
to select a resolution setting, and then press OK.
Press Start Black.
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Use the fax features

The Resolution setting affects the transmission speed and quality of faxed black-andwhite documents. The HP all-in-one sends faxes at the highest resolution supported by
the receiving fax machine. You can only change the resolution for faxes that you are
sending in black and white. All color faxes will be sent using Fine resolution. The
following resolution settings are available:

Chapter 11

Note If you press Start Color, the fax will be sent using the Fine setting.
7
8
9

If the most recently sent black-and-white fax is stored in memory, the Fax Mode
screen appears. Press 1 to send a new fax.
Press Start Black.
If you have another page to fax, when prompted, press 1. Load the next face down
on the right front corner of the glass, and then press OK. If you do not have
another page to fax, press 2.

Change the lighter/darker setting
You can change the contrast of a fax to be darker or lighter than the original. This
feature is useful if you are faxing a document that is faded, washed out, or handwritten.
You can darken the original by adjusting the contrast.
This setting returns to the default setting five minutes after the job has been completed,
unless you set your changes as the default. For information, see Set new default
settings.
1
2
3
4
5

Use the fax features

6
7
8
9

Load the first page face down on the right front corner of the glass.
Press Fax.
This displays the Enter Fax Number screen.
Enter the fax number by using the keypad.
Press Fax again, and then press 2.
This displays the Fax Menu and then selects Lighter/Darker menu.
Press to lighten the fax or press to darken it.
The indicator moves to the left or right as you press an arrow.
Press Start Black.
If the most recently sent black-and-white fax is stored in memory, the Fax Mode
screen appears. Press 1 to send a new fax.
Press Start Black.
If you have another page to fax, when prompted, press 1. Load the next face down
on the right front corner of the glass, and then press OK. If you do not have
another page to fax, press 2.

Set new default settings
You can change the default value for the Resolution and Lighter/Darker setting
through the control panel.
1
2
3
4

Make your changes to Resolution and Lighter/Darker.
If you are not already in the Fax Menu, press Fax twice.
This selects the Fax Menu.
Press 3.
This selects Set New Defaults.
Press OK.

Set fax options
There are numerous fax options that you can set, such as controlling whether the
HP all-in-one redials a busy number automatically. When you make changes to the
following options, the new setting becomes the default. Review this section for
information on changing fax options.

118

HP Photosmart 2600/2700 series all-in-one

Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should
match what is loaded in your input tray. Faxes can be printed on letter, A4, or legal
paper only.
Note If an incorrect paper size is loaded in the input tray when a fax is received, the
fax does not print and an error message appears on the color graphics display.
Load letter, A4, or legal paper, and then press OK to print the fax.
1
2
3

Press Setup.
Press 4, and then press 5.
This displays the Basic Fax Setup menu and then selects Fax Paper Size.
Press
to highlight an option, and then press OK.

Set tone or pulse dialing
You can set the dial mode for your HP all-in-one to either tone dialing or pulse dialing.
Most telephone systems work with either type of dialing. If your telephone system does
not require pulse dialing, we recommend using tone dialing. If you have a public
telephone system or a private branch exchange (PBX) system, you may need to select
Pulse Dialing. Contact your local telephone company if you are unsure which setting to
use.
Note If you select Pulse Dialing, some phone system features might not be available.
It can also take longer to dial a fax or phone number.
1
2

Adjust the volume
Your HP all-in-one provides three levels for adjusting the ring and speaker volume. The
ring volume is the volume of the phone rings. The speaker volume is the level of
everything else, such as the dial tones, fax tones, and button press beeps. The default
setting is Soft.
1
2
3

Press Setup.
Press 4, and then press 7.
This displays the Basic Fax Setup menu and then selects Ring and Beep Volume.
Press
to select one of the options: Soft, Loud, or Off.
Note If you select Off, you will not hear a dial tone, fax tones, or incoming ring
tones.

Press OK.

Change the answer ring pattern (distinctive ringing)
Many phone companies offer a distinctive ringing feature that allows you to have
several phone numbers on one phone line. When you subscribe to this service, each
number will have a different ring pattern. For example, you can have single, double, and

User Guide

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Use the fax features

Press Setup.
Press 4, and then press 6.
This displays the Basic Fax Setup menu and then selects Tone or Pulse Dialing.
Press
to highlight an option, and then press OK.

Chapter 11

triple rings for the different numbers. You can set up your HP all-in-one to answer
incoming calls that have a specific ring pattern.
If you connect your HP all-in-one to a line with distinctive ringing, have your telephone
company assign one ring pattern to voice calls and another ring pattern to fax calls. We
recommend that you request double or triple rings for a fax number. When the HP allin-one detects the specified ring pattern, it will answer the call and receive the fax.
For example, you might have your telephone company assign double rings to your fax
number and a single ring to your voice number. In this setup, set the Answer Ring
Pattern for your HP all-in-one to Double Rings. You can also set the Rings to Answer
setting to 3. When a call comes in with a double ring, the HP all-in-one answers it after
three rings and receives the fax.
If you do not have this service, use the default ring pattern, which is All Rings.
To change the answer ring pattern from the control panel
1
2
3

Verify that your HP all-in-one is set to answer fax calls automatically. For
information, see Set up the HP all-in-one to receive faxes.
Press Setup.
Press 5, and then press 1.
This displays the Advanced Fax Setup menu and then selects Answer Ring
Pattern.
Press
to highlight an option, and then press OK.
When the phone rings with the ring pattern assigned to your fax line, the HP all-inone answers the call and receives the fax.

Redial a busy or unanswered number automatically
Use the fax features

You can set your HP all-in-one to redial a busy or an unanswered number
automatically. The default setting for Busy Redial is Redial. The default setting for No
Answer Redial is No Redial.
1
2

Press Setup.
Do one of the following:
–
–

3
4

To change the Busy Redial setting, press 5, and then press 2.
This displays the Advanced Fax Setup menu and then selects Busy Redial.
To change the No Answer Redial setting press 5, and then press 3.

This displays the Advanced Fax Setup menu and then selects No Answer
Redial.
Press
to select Redial or No Redial.
Press OK.

Set automatic reduction for incoming faxes
This setting determines what your HP all-in-one does if it receives a fax that is too large
for the default paper size. With this setting turned on (the default), the image of the
incoming fax is reduced so that it fits on one page, if possible. With this feature turned
off, information that does not fit on the first page is printed on a second page.
Automatic Reduction is useful when you receive a legal-size fax and letter-size paper
is loaded in the input tray.
1
2

120

Press Setup.
Press 5, and then press 4.

HP Photosmart 2600/2700 series all-in-one

3
4

This displays the Advanced Fax Setup menu and then selects Automatic
Reduction.
Press
to select Off or On.
Press OK.

Set backup fax reception
The HP all-in-one stores all received faxes in memory. If there is an error condition that
prevents the HP all-in-one from printing the faxes, Backup Fax Reception allows you
to continue receiving faxes. During the error condition, with Backup Fax Reception
enabled, the faxes are stored in memory.
For example, if the HP all-in-one is out of paper and Backup Fax Reception is
enabled, all received faxes are stored in memory. After you load more paper, you can
print the faxes. If you disable this feature, the HP all-in-one will not answer incoming fax
calls until the error condition is resolved.
Error conditions, such as the following, may prevent the HP all-in-one from printing
faxes:
●
●
●
●

There is no paper loaded in the input tray
There is a paper jam
The print-carriage access door is open
The print carriage is stalled

During normal operation (whether Backup Fax Reception is On or Off), the HP all-inone stores all faxes in memory. After the memory becomes full, the HP all-in-one
overwrites the oldest, printed faxes as it receives new faxes. If you want to delete all the
faxes in memory, turn off the HP all-in-one by pressing the On button.

The default Backup Fax Reception setting is On.
To set backup fax reception from the control panel
1
2

3
4

Press Setup.
Press 5, and then press 5 again.
This displays the Advanced Fax Setup menu and then selects Backup Fax
Reception.
Press
to select On or Off.
Press OK.

Use error correction mode
Error Correction Mode (ECM) eliminates data that is lost due to poor phone lines by
detecting errors that occur during transmission and automatically requesting
retransmission of the erroneous portion. Phone charges are unaffected, or might even
be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is on.

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121

Use the fax features

Note If Backup Fax Reception is On and there is an error condition, the HP all-in-one
stores the faxes it receives in memory as "unprinted." All unprinted faxes remain
in memory until they are printed or deleted. When the memory becomes full of
unprinted faxes, the HP all-in-one will not receive any more fax calls until the
unprinted faxes are printed or deleted from memory. For information on printing
or deleting faxes from memory, see Reprint or delete the faxes in memory.

Chapter 11

Turn ECM off only if it increases phone charges substantially, and you can accept
poorer quality in exchange for reduced charges.
The following rules apply to ECM:
●
●

●

If you turn ECM off, this applies only to faxes that you send. This does not apply to
faxes that you receive.
If you turn ECM off, set the Fax Speed to Medium. If the Fax Speed is set to Fast,
the fax will automatically be sent with ECM on. For information on changing the Fax
Speed, see Set the fax speed.
If you send a fax in color, the fax will be sent with ECM on, regardless of the option
currently set.

To change the ECM setting from the control panel
1
2

3
4

Press Setup.
Press 5, and then press 6.
This displays the Advanced Fax Setup menu and then selects Error Correction
Mode.
Press
to select Off or On.
Press OK.

Set the fax speed
You can set the fax speed used to communicate between your HP all-in-one and other
fax machines when sending and receiving faxes. The default fax speed is Fast.
If you use one of the following, setting the fax speed to a slower speed might be
required:

Use the fax features

●
●
●
●

An Internet phone service
A PBX system
Fax over Internet Protocol (FoIP)
An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, you might want to try setting
the Fax Speed setting to Medium or Slow. The following table provides the available
fax speed settings.
Fax speed setting

Fax speed

Fast

v.34 (33600 baud)

Medium

v.17 (14400 baud)

Slow

v.29 (9600 baud)

To set the fax speed from the control panel
1
2
3

122

Press Setup.
Press 5, and then press 7.
This displays the Advanced Fax Setup menu and then selects Fax Speed.
Press
to select an option, and then press OK.

HP Photosmart 2600/2700 series all-in-one

Reprint or delete the faxes in memory
You can reprint or delete the faxes stored in memory. You might need to reprint a fax in
memory if your HP all-in-one runs out of paper while receiving a fax. Or, if the memory
of the HP all-in-one becomes full, you might need to clear it in order to continue
receiving faxes.
Note The HP all-in-one stores all faxes it receives in memory, even when the faxes are
printed. This allows you to reprint the faxes later, if needed. After the memory
becomes full, the HP all-in-one overwrites the oldest, printed faxes as it receives
new faxes.
To reprint faxes in memory from the control panel
1
2
3

Make sure you have paper loaded in the input tray.
Press Setup.
Press 6, and then press 4.
This displays the Tools menu and then selects Reprint Faxes in Memory.
The faxes are printed in the reverse order they were received with the most
recently received fax printed first, and so on.
If you do not need a fax that is printing, press Cancel.
The HP all-in-one begins printing the next fax in memory.
Note You will need to press Cancel for each stored fax in order to stop it from
printing.

To delete all the faxes in memory from the control panel
➔ To delete all the faxes from memory, turn off the HP all-in-one by pressing the On
button.

Fax over the Internet
You may subscribe to a low cost phone service that allows you to send and receive
faxes with your HP all-in-one by using the Internet. This method is called Fax over
Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone
company) if you:
●
●

Dial a special access code along with the fax number, or
Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.

Note You can only send and receive faxes by connecting a phone cord to the port
labeled "1-LINE" on the HP all-in-one and not from the Ethernet port. This means
that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your
telephone company.
The FoIP service might not work properly when the HP all-in-one is sending and
receiving faxes at high speed (33600bps). If you experience problems sending and
receiving faxes, use a slower fax speed. You can do this by changing the Fax Speed

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123

Use the fax features

All faxes stored in memory will be deleted from memory after you turn off the power to
your HP all-in-one.

Chapter 11

setting from High (the default) to Medium. For information on changing this setting, see
Set the fax speed.
You should also check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.

Stop faxing
You can cancel a fax you are sending or receiving at any time.
To stop faxing from the control panel
➔ Press Cancel on the control panel to stop a fax you are sending or receiving. Look
for the Fax Cancelled message on the color graphics display. If it does not
appear, press Cancel again.
The HP all-in-one prints any pages it has already started printing and then cancels
the remainder of the fax. This can take a few moments.
To cancel a number you are dialing
Press Cancel to cancel a number you are currently dialing.

Use the fax features

➔

124

HP Photosmart 2600/2700 series all-in-one

Use HP Instant Share (USB)
HP Instant Share makes it easy to share photos with family and friends. Just scan a
photo or insert a memory card into the appropriate card slot on your HP all-in-one,
select one or more photos to share, select a destination for your photos, and then send
the photos on their way. You can even upload your photos to an online photo album or
an online photo finishing service. Availability of services varies by country/region.
With HP Instant Share E-mail, family and friends always get photos they can view -- no
more large downloads or images that are too big to open. An e-mail message with
thumbnail images of your photos is sent with a link to a secure Web page where family
and friends can easily view, share, print, and save the photos.
Note If your HP all-in-one is connected to a network and is set up with HP Instant
Share, use the information contained in Use HP Instant Share (networked). The
information contained in this chapter only pertains to a device that is connected
to a computer with a USB cable and has not been previously connected to a
network or set up with HP Instant Share.

Overview
If your HP all-in-one is USB-connected, you can share photos with friends and relatives
using your device and the HP software installed on your computer. If you have a
Windows-based computer, use the HP Image Zone software; if you have a Macintosh,
use the HP Instant Share client application software.
Note A USB-connected device is an HP All-in-One that is connected to a computer by
means of a USB cable and relies on the computer for access to the Internet.

Note You can also send images to a friend or relative's network-connected HP All-inOne or photo printer. To send to a device, you must have an HP Passport user ID
and password. The receiving device must be set up and registered with
HP Instant Share. You will also need to obtain the name the recipient assigned to
the receiving device. Further instructions are provided in step 5 in Send images
using your HP all-in-one.

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125

Use HP Instant Share (USB)

Use HP Instant Share to send images from your HP all-in-one to a destination of your
choice. The destination, for example, can be an e-mail address, an online photo album,
or an online photo finishing service. Availability of services varies by country/region.

Chapter 12

Get started
You must have the following to use HP Instant Share with your HP all-in-one:
●
●
●

An HP all-in-one connected to a computer with a USB cable
Internet access through the computer to which the HP all-in-one is connected
Based on your operating system:
–
–

Windows: HP Image Zone software installed on your computer
Macintosh: HP Image Zone software installed on your computer, including the
HP Instant Share client application software

For more information, see the Setup Guide that came with your device.
Once you have set up your HP all-in-one and installed the HP Image Zone software,
you are ready to start sharing photos using HP Instant Share.

Send images using your HP all-in-one
Images can be photos or scanned documents. Either can be shared with friends and
relatives using your HP all-in-one and HP Instant Share. Select photos from a memory
card or scan an image, press HP Instant Share on the control panel of your HP all-inone, and send your images to the destination of your choice. See the topics below for
detailed instructions.

Send photos from a memory card
Use your HP all-in-one to share photos immediately upon inserting a memory card, or
insert the memory card and share photos at a later time. To share photos immediately,
insert the memory card into the appropriate card slot, select one or more photos, and
then press HP Instant Share on the control panel.
If you insert the memory card, and then decide to send the photos at a later time, you
will find that when you come back to your HP all-in-one it has gone into idle mode.
Simply press HP Instant Share and follow the prompts to select and share photos.
Note For more information on using a memory card, see Use a memory card or
PictBridge camera.
To send photos immediately upon inserting your memory card
1

Use HP Instant Share (USB)

Make sure the memory card is inserted into the appropriate card slot on your
HP all-in-one.
Select one or more photos.
For more information on selecting photos, see Use a memory card or PictBridge
camera.
Note Movie file types might not be supported by the HP Instant Share service.

126

Press HP Instant Share on the control panel of your HP all-in-one.
For Windows users, the HP Image Zone software opens on your computer. The HP
Instant Share tab appears. Thumbnails of your photos appear in the Selection
Tray. For more information on the HP Image Zone, see Use the HP Image Zone in
the onscreen help.
For Macintosh users, the HP Instant Share client application software opens on
your computer. Thumbnails of your photos appear in the HP Instant Share
window.

HP Photosmart 2600/2700 series all-in-one

Note If you are using a Macintosh OS earlier than X v10.1.5 (including OS 9
v9.1.5), your photos are uploaded to the HP Gallery on your Macintosh.
Click E-mail. Send the photos as an e-mail attachment by following the
prompts on your computer screen.
4

Follow the steps appropriate for your operating system:
If you are using a Windows-based computer:
a

From either the Control or Work areas of the HP Instant Share tab, click the
link or icon of the service you want to use to send your photos.
Note If you click See All Services, you can choose from among all of the
services available in your country/region, for example: HP Instant
Share E-mail and Create Online Albums. Follow the onscreen
instructions.

The Go Online screen appears in the Work area.
Click Next and follow the onscreen instructions.

If you are using a Macintosh:
a

b
c
d
5

Make sure the photos you want to share display in the HP Instant Share
window.
Use the - button to remove photos, or the + button to add photos to the
window.
Click Continue and follow the onscreen instructions.
From the HP Instant Share services list, select the service you want to use to
send your photos.
Follow the onscreen instructions.

From the HP Instant Share E-mail service, you can:
–
–
–
–

Send an e-mail message with thumbnail images of your photos which can be
viewed, printed, and saved over the Web.
Open and maintain an e-mail address book. Click Address Book, register with
HP Instant Share, and create an HP Passport account.
Send your e-mail message to multiple addresses. Click the multiple address
link.
Send a collection of images to a friend or relative's network-connected device.
Enter the name assigned to the device by the recipient in the E-mail address
field followed by @send.hp.com. You will be prompted to sign in to HP Instant
Share with your HP Passport userid and password.

Note You can also use the Photo button to send images from your memory card. For
more information, see Use a memory card or PictBridge camera.
To insert the memory card and send photos at a later time
1

User Guide

Insert the memory card into the appropriate slot on your HP all-in-one.
After a period of time, the HP all-in-one will go into idle mode. The HP all-in-one is
in idle mode when the idle screen appears on the color graphics display.
Press HP Instant Share on the control panel of your HP all-in-one.
The Send from Where? menu appears on the color graphics display.
127

Use HP Instant Share (USB)

Note If you have not previously set up HP Instant Share, click I need an HP
Passport account on the Sign in with HP Passport screen. Obtain an
HP Passport user ID and password.

Chapter 12

3
4

Press 1 to select Memory card.
The first photo on your memory card appears on the color graphics display.
Select one or more photos.
Note For more information on selecting photos, see Use a memory card or
PictBridge camera.

Follow the steps (starting with step 3) in To send photos immediately upon inserting
your memory card.

Send a scanned image
Share a scanned image by pressing HP Instant Share on the control panel. To use the
HP Instant Share button, place the image on the glass, select the scanner as the
means by which you are going to send the image, select a destination, and start the
scan.
Note For more information on scanning an image, see Use the scan features.
To send a scanned image from your HP all-in-one
1
2
3

Load your original face down on the right front corner of the glass.
Press HP Instant Share on the control panel of your HP all-in-one.
The Send from Where? menu appears on the color graphics display.
Press 2 to select Scanner.
The image is scanned and uploaded to your computer.
For Windows users, the HP Image Zone software opens on your computer. The HP
Instant Share tab appears. A thumbnail of the scanned image appears in the
Selection Tray. For more information on the HP Image Zone, see Use the
HP Image Zone in the onscreen help.
For Macintosh users, the HP Instant Share client application software opens on
your computer. A thumbnail of the scanned image appears in the HP Instant Share
window.
Note If you are using a Macintosh OS earlier than X v10.1.5 (including OS 9
v9.1.5), your photos are uploaded to the HP Gallery on your Macintosh.
Click E-mail. Send the scanned image as an e-mail attachment by following
the prompts on your computer screen.

Follow the steps appropriate for your operating system:
If you are using a Windows-based computer:

Use HP Instant Share (USB)

From either the Control or Work areas of the HP Instant Share tab, click the
link or icon of the service you want to use to send your scanned image.
Note If you click See All Services, you can choose from among all of the
services available in your country/region, for example: HP Instant
Share E-mail and Create Online Albums. Follow the onscreen
instructions.

128

The Go Online screen appears in the Work area.
Click Next and follow the onscreen instructions.

HP Photosmart 2600/2700 series all-in-one

If you are using a Macintosh:
a

b
c
d
5

Make sure the scanned image you want to share displays in the HP Instant
Share window.
Use the - button to remove photos, or the + button to add photos to the
window.
Click Continue and follow the onscreen instructions.
From the HP Instant Share services list, select the service you want to use to
send your scanned image.
Follow the onscreen instructions.

From the HP Instant Share E-mail service, you can:
–
–
–
–

Note You can also use the Scan button to send a scanned image. For more
information, see Use the scan features.

Send images using your computer
In addition to using your HP all-in-one to send images through HP Instant Share, you
can use the HP Image Zone software installed on your computer to send images. The
HP Image Zone software lets you select and edit one or more images, and then access
HP Instant Share to select a service (for example, HP Instant Share E-mail) and send
your images. At a minimum, you can share images through the following:
HP Instant Share E-mail (send to an e-mail address)
HP Instant Share E-mail (send to a device)
Online Albums
Online photo finishing (availability varies by country/region)

Send images using the HP Image Zone software (Windows)
Use the HP Image Zone software to share images with friends and relatives. Simply
open the HP Image Zone, select the images you want to share, and forward the images
using the HP Instant Share E-mail service.
Note For more information on using the HP Image Zone software, see the onscreen
HP Image Zone Help.
To use the HP Image Zone software
1

User Guide

Double-click the HP Image Zone icon on your desktop.

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●
●
●

Chapter 12

The HP Image Zone window opens on your computer. The My Images tab
appears in the window.
Select one or more images from the folder(s) in which they are stored.
For more information, see the onscreen HP Image Zone Help.
Note Use the HP Image Zone image editing tools to edit your images and achieve
the results you want. For more information, see the onscreen HP Image
Zone Help.

3
4

Click the HP Instant Share tab.
The HP Instant Share tab appears in the HP Image Zone window.
From either the Control or Work areas of the HP Instant Share tab, click the link
or icon of the service you want to use to send your scanned image.
Note If you click See All Services, you can choose from among all of the services
available in your country/region -- for example, HP Instant Share E-mail
and Create Online Albums. Follow the onscreen instructions.

5
6

The Go Online screen appears in the Work area of the HP Instant Share tab.
Click Next and follow the onscreen instructions.
From the HP Instant Share E-mail service, you can:
–
–
–
–

Send images using the HP Instant Share client application software
(Macintosh OS X v10.1.5and later)
Note Macintosh OS X v10.2.1 and v10.2.2 are not supported.
Use HP Instant Share (USB)

Use the HP Instant Share client application to share images with friends and relatives.
Simply open the HP Instant Share window, select the images you want to share, and
forward the images using the HP Instant Share E-mail service.
Note For more information on using the HP Instant Share client application software,
see the onscreen HP Image Zone Help.
To use the HP Instant Share client application
1
2

130

Select the HP Image Zone icon from the Dock.
The HP Image Zone opens on your desktop.
In the HP Image Zone, click the Services button at the top of the window.
A list of applications appears in the lower part of the HP Image Zone.

HP Photosmart 2600/2700 series all-in-one

3
4

Choose HP Instant Share from the list of applications.
The HP Instant Share client application software opens on your computer.
Use the + button to add an image to the window, or the - button to remove an
image.
Note For more information on using the HP Instant Share client application
software, see the onscreen HP Image Zone Help.

5
6
7
8
9

Make sure the images you want to share display in the HP Instant Share window.
Click Continue and follow the onscreen instructions.
From the HP Instant Share services list, select the service you want to use to send
your scanned image.
Follow the onscreen instructions.
From the HP Instant Share E-mail service, you can:
–
–
–
–

Share images using the HP Director (Macintosh OS earlier than X v10.1.5)
Note Macintosh OS 9 v9.1.5 and later and v9.2.6 and later are supported. Macintosh
OS X v10.0 and v10.0.4 are not supported.
Share images with anyone who has an e-mail account. Simply start the HP Director
and open the HP Gallery. Then create a new e-mail message using an e-mail
application installed on your computer.
Note For more information, see the HP Imaging Gallery section in the onscreen
HP Photo and Imaging Help.
1

Display the HP Director menu:
–
–

–

User Guide

In OS X, select the HP Director icon from the Dock.
In OS 9, double-click the HP Director shortcut on your desktop.

Open the HP Photo and Imaging Gallery:
–

Use HP Instant Share (USB)

To use the e-mail option within the HP Director

In OS X, select HP Gallery from the Manage and Share section of the
HP Director menu.
In OS 9, click HP Gallery.

Select one or more images to share.

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For more information, see the onscreen HP Photo and Imaging Help.
Click E-mail.

Use HP Instant Share (USB)

The e-mail program on your Macintosh opens.
Share the images as an e-mail attachment by following the prompts on your
computer screen.

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HP Photosmart 2600/2700 series all-in-one

Use HP Instant Share
(networked)
HP Instant Share makes it easy to share photos with family and friends. Just scan a
photo or insert a memory card into the appropriate card slot on your HP all-in-one,
select one or more photos to share, select a destination for your photos, and then send
the photos on their way. You can even upload your photos to an online photo album or
an online photo finishing service. Availability of services varies by country/region.

Overview
If your HP all-in-one is connected to a network and has direct Internet access (that is, it
does not rely on your computer for an Internet connection), you have full access to the
HP Instant Share features offered through your device. These features include the
ability to send and receive images, as well as remote print to your HP all-in-one. A
description of each feature follows.
Note Images can be photos or scanned text. Either can be shared with friends and
relatives using your HP all-in-one and HP Instant Share.

HP Instant Share Send

HP Instant Share Send lets you send images from your HP all-in-one to a destination of
your choice by means of the HP Instant Share service. (You can also send images from
the HP Image Zone software installed on your computer.) The destination you set up
can be an e-mail address, a friend or relative's network-connected device, an online
photo album, or an online photo finishing service. Availability of services varies by
country/region. For more information, see Send images directly from your HP all-in-one.
Note A network-connected device is an HP All-in-One that offers HP Instant Share and
accesses the Internet through a home network or other configuration that does
not require a computer for access. If a device is network-connected and
connected to a computer through a USB cable, the network connection has
preeminence.
The symbol for network connectivity is

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Chapter 13

HP Instant Share Receive

HP Instant Share Receive lets you receive images from any friend or relative who has
accessed the HP Instant Share service and obtained an HP Passport user ID and
password.
Receive images from any sender or a specified group of senders
You can receive images from any sender with an HP Passport account (Open mode) or a
specified group of senders (Private mode).
●

●

If you choose to receive from any sender, simply provide the name of your HP allin-one to those senders from whom you want to receive images. You assign a
name to your device when you set up your HP all-in-one with HP Instant Share.
The device name is not case sensitive.
Open mode (receive from any sender) is the default receive mode. For more
information on receiving in Open mode, see Receive from any sender (Open
mode).
You can also choose to block specific individuals from sending to your HP all-inone through the HP Instant Share access list. For more information on using the
access list, see the HP Instant Share service onscreen Help.
If you choose to receive from a specified group of senders, add each sender from
whom you wish to receive images to the HP Instant Share access list; then assign
each sender access privileges. For more information on assigning access
privileges, see the HP Instant Share service onscreen Help.

Preview or automatically print received images
HP Instant Share gives you the option to preview an image collection prior to printing or
allow collections to print automatically to your HP all-in-one. Auto print privileges are
enabled on a sender by sender basis from the HP Instant Share access list.
Only image collections from those senders to whom you assign auto print privileges will
automatically print to your device. All other collections will be received in preview mode.
Note For more information on HP Instant Share Receive, see Receive images.

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HP Photosmart 2600/2700 series all-in-one

HP remote printing lets you print from a Windows application to a network-connected
device in a separate location. For example, you can use the HP remote printer driver to
print from your laptop at a coffee shop to your HP all-in-one at home. You can also print
to your device while working from home over a virtual private network (VPN). For more
information, see Remote print documents.
Further, a friend or relative who does not have a network-connected device can
download the remote printer driver to his computer and print to your HP all-in-one (after
you have provided him with the name of your device). For more information, see
Remote print documents.

Get started
You must have the following to use HP Instant Share with your HP all-in-one:
●
●
●
●
●

A functional local area network (LAN)
An HP all-in-one connected to the LAN
Direct access to the Internet through an Internet Service Provider (ISP)
An HP Passport user ID and password
HP Instant Share set up on your device

You can set up HP Instant Share and obtain an HP Passport user ID and password:
●
●
●

From the HP Image Zone software on your computer
By pressing HP Instant Share on the control panel of your HP all-in-one
When the option is offered to you at the end of the software install (Macintosh only)

For more information, see the HP Instant Share Setup Wizard onscreen Help.
Note Make sure you select the Typical install when installing your HP all-in-one
software. HP Instant Share will not function on a device with a minimum install.
Once you have obtained an HP Passport user ID and password, created a unique name
for your HP all-in-one, and registered your device, you have the option to add senders
to an access list and create destinations. If you choose to use the access list and create
destinations at a later date, follow the instructions in the following topics.
Note When you sign up with HP Instant Share and register your HP all-in-one, you are
automatically added to the access list for your device and given auto print
privileges. For more information on becoming an HP Instant Share member and
registering your device, see Get started.

Create destinations
Create destinations to designate locations to which you (the sender) want to send
images. A destination, for example, can be an e-mail address, a friend or relative's

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HP remote printing

Use HP Instant Share (networked)

Chapter 13

network-connected device, an online photo album, or an online photo finishing service.
Availability of services varies by country/region.
Note Although destinations are created on the HP Instant Share service, they are
accessed through the HP all-in-one.
To create destinations
1
2

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3to select Add New Destination.
The Select Computer menu appears, with a list of computers connected to your
network.
Select a computer from the list.
Note HP Image Zone software must be installed on the computer selected, and
the computer must be able to access the HP Instant Share service.

The HP Instant Share service screens appear in a window on your computer.
Sign in to HP Instant Share with your HP Passport userid and password.
The HP Instant Share manager appears.
Note You will not be prompted for your HP Passport userid and password if you
have set the HP Instant Share service to remember them.

Select the Share tab and follow the onscreen instructions to create a new
destination.
For more information, see the onscreen Help.
If you want to send a collection of images to a friend or relative's networkconnected device, select HP Instant Share E-mail. In the E-mail address field
enter the name of the device followed by @send.hp.com. (This particular e-mail
address can only be used with HP Instant Share.)
Note To send to a device: 1) both the sender and recipient must have an HP
Passport user ID and password; 2) the device to which the image is sent
must be registered with HP Instant Share; and 3) the image must be sent
using HP Instant Share E-mail or HP remote printing.
Prior to setting up a device destination in HP Instant Share E-mail or
adding a printer for use with HP remote printing, ask the recipient for the
unique name he assigned to his network-connected device. The device
name is created by a person when he signs up with HP Instant Share and
registers his device. For more information, see Get started.

Use the HP Instant Share access list
The access list is used when your HP all-in-one is set to receive in either Open or
Private mode.
●

136

In Open mode, you receive image collections from any sender who has an HP
Passport account, and who knows the name you assigned to your device. By
choosing to receive in Open mode, you are allowing a sender to send images to
your device.

HP Photosmart 2600/2700 series all-in-one

When you add a sender to the list, grant one of the following access privileges:
–
–
–

Allow: Allows images received from a sender to be previewed prior to printing.
Auto print: Allows images received from a sender to print automatically to your
device.
Block: Ensures you do not receive unwanted images from a sender.

To use the access list
1
2

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3, and then press 5.
This displays the Instant Share Options menu, and then selects Manage
Account.
The Select Computer menu appears, with a list of computers connected to your
network.
Select a computer from the list.
Note HP Image Zone software must be installed on the computer selected, and
the computer must be able to access the HP Instant Share service.

The HP Instant Share service screens appear in a window on your computer.
At the prompt, sign in to HP Instant Share with your HP Passport userid and
password.
The HP Instant Share manager appears.
Note You will not be prompted for your HP Passport userid and password if you
have set the HP Instant Share service to remember them.

Follow the onscreen instructions to add or remove senders and change access
privileges using the access list.
For more information, see the onscreen Help.

Note You will need to obtain the HP Passport user ID of each sender you are adding
to the access list. The user ID is required in order to add a sender to the list.
After you have added a sender to the list and granted access privileges, the
access list displays the sender's information as follows: access privileges
granted, first name, last name, and HP Passport user ID.

Send images directly from your HP all-in-one
Images can be photos or scanned documents. Either can be shared with friends and
relatives using your HP all-in-one and HP Instant Share. Select photos from a memory
card or scan an image, press HP Instant Share on the control panel of your HP all-inone, and send your images to the destination of your choice. See the topics below for
detailed instructions.
Note If you are sending to a network-connected device, the receiving device must be
registered with HP Instant Share.

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●

Use the access list to assign auto print privileges. Also use it to block senders from
whom you do not want to receive images.
In Private mode, you only receive images from senders you specify on the access
list. Individuals added to the list must have an HP Passport user ID and password.

Use HP Instant Share (networked)

Chapter 13

Send photos from a memory card
Your HP all-in-one gives you the option to send photos immediately upon inserting a
memory card, or insert the memory card and send photos at a later time. To send
photos immediately, insert the memory card into the appropriate card slot, select one or
more photos, and press HP Instant Share on the control panel.
If you insert the memory card, and then decide to send the photos at a later time, you
will find that when you come back to your HP all-in-one it has gone into idle mode.
Simply press HP Instant Share and follow the prompts to select and share photos.
Note For more information on using a memory card, see Use a memory card or
PictBridge camera.
To send a photo to your friend or relative's network-connected device
1

Ask your friend or relative (recipient) for the name he assigned to his networkconnected device.
Note The device name is assigned when you set up your HP Instant Share
account and register your HP all-in-one. The device name is not case
sensitive.

3
4

Verify that the recipient either is receiving in Open mode or has included your HP
Passport user ID in the access list for the receiving device.
For more information, see Receive from any sender (Open mode) and Use the
HP Instant Share access list.
Create a destination using the device name you obtained from the recipient.
For more information, see Create destinations.
Press HP Instant Share to send your photos.
For more information, see the following procedure.

To send photos immediately upon inserting your memory card
1
2

4
5

From the control panel of your HP all-in-one, press HP Instant Share.
The Share Menu appears on the color graphics display.
The Share Menu displays the destinations you created on the HP Instant Share
service. For more information, see Create destinations.
Use the
and
arrows to highlight a destination to which you want to send your
photos.
Press OK to select the destination and send your photos.

138

Insert the memory card into the appropriate slot on your HP all-in-one.

HP Photosmart 2600/2700 series all-in-one

3
4
5

7
8

Send photos from a destination file
If your HP digital camera supports HP Instant Share, it lets you assign photos to
destinations on a memory card. The assigned photos are stored in a destination file.
When you remove the memory card from the camera and place it in the appropriate
card slot on your HP all-in-one, the HP all-in-one reads the memory card and forwards
the photos to their assigned destinations.
To send photos to destinations assigned by your HP digital camera
1

Make sure the memory card is inserted into the appropriate card slot on your
HP all-in-one.
For more information, see Use a memory card or PictBridge camera.
The Destinations Found dialog appears on the color graphics display.
Press 1 to select Yes, send photos to HP Instant Share destinations.
The photos are sent to their assigned destinations.

Note Sending photos to a large number of destinations might take a long time and
might exceed the maximum number of destinations to which the HP all-in-one
can send in a single transaction. Reinserting the memory card will cause the
remaining photos to be sent to their destinations.

Send a scanned image
You can share a scanned image by pressing HP Instant Share on the control panel. To
use the HP Instant Share button, place the image on the glass, select the scanner as
the method you are using to send the image, select a destination, and start the scan.
Note For more information on scanning an image, see Use the scan features.
To send a scanned image to your friend or relative's network-connected device
1

User Guide

Ask your friend or relative (recipient) for the name he assigned to his networkconnected device.

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Use HP Instant Share (networked)

After a period of time, the HP all-in-one will go into idle mode. The HP all-in-one is
in idle mode when the idle screen appears on the color graphics display.
When you are ready to send the photos, press HP Instant Share on the control
panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 1 to select Send.
The Send from Where? menu appears.
Press 1 to select Memory card.
The first photo on your memory card appears on the color graphics display.
Select one or more photos.
For more information on selecting photos, see Use a memory card or PictBridge
camera.
Press Photo on the control panel.
The Share Menu appears.
The Share Menu displays the destinations you created on the HP Instant Share
service. For more information, see Create destinations.
Use the
and
arrows to highlight a destination to which you want to send your
photos.
Press OK to select the destination and send your photos.

Use HP Instant Share (networked)

Chapter 13

Note The device name is assigned when you set up your HP Instant Share
account and register your HP all-in-one. The device name is not case
sensitive.
2

Verify that the recipient either is receiving in Open mode or has included your HP
Passport user ID in the access list for the receiving device.
For more information, see Receive from any sender (Open mode) and Use the
HP Instant Share access list.
Create a destination using the device name you obtained from your friend or
relative.
For more information, see Create destinations.
Press HP Instant Share to send your photos.
For more information, see the following procedure.

To send a scanned image from your HP all-in-one
1
2
3
4

5
6

Load your original face down on the right front corner of the glass.
From the control panel, press HP Instant Share.
The HP Instant Share menu appears on the color graphics display.
Press 1 to select Send.
The Send from Where? menu appears.
Press 2 to select Scanner.
The Share Menu appears.
The Share Menu displays the destinations you created on the HP Instant Share
service. For more information, see Create destinations.
Use the
and
arrows to highlight a destination to which you want to send your
image.
Press OK to select the destination and begin the scan.
The image is scanned and sent to the destination selected.

Note You can also use the Scan button to send a scanned image. For more
information, see Use the scan features.

Cancel sending images
Sending images to a destination, or set of destinations, can be canceled at any time by
pressing Cancel on the control panel. The effect of the cancellation depends on
whether a collection of images has been uploaded to the HP Instant Share service.
●
●

If a collection is fully uploaded to the HP Instant Share service, it is sent to its
destination.
If a collection is in the process of being uploaded to the HP Instant Share service,
it is not sent to its destination.

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HP Instant Share E-mail (send to an e-mail address)
HP Instant Share E-mail (send to a device)

HP Photosmart 2600/2700 series all-in-one

Online Albums
Online photo finishing (availability varies by country/region)

Note You cannot receive image collections using the HP Image Zone software.
If you want to share images using HP Instant Share E-mail (send to a device), perform
the tasks in the bullets below:
●

Ask the recipient for the name he assigned to his network-connected device.
Note The device name is assigned when you set up your HP Instant Share
account and register your HP all-in-one. For more information, see Get
started.

●

To send images from the HP Image Zone (Windows users)
1

Double-click the HP Image Zone icon on your desktop.
The HP Image Zone window opens on your computer. The My Images tab
appears in the window.
Select one or more images from the folder(s) in which they are stored.
For more information, see the onscreen HP Image Zone Help.
Note Use the HP Image Zone image editing tools to edit your images and achieve
the results you want. For more information, see the onscreen HP Image
Zone Help.

3
4
5
6
7

Click the HP Instant Share tab.
The HP Instant Share tab appears in the HP Image Zone window.
In the Control area, click See All Services.
The Go Online screen appears in the Work area of the HP Instant Share tab.
Click Next.
From the services list, select the service you want to use to send your images.
Follow the onscreen instructions.
For more information, see the onscreen Help.
If you want to send a collection of images to a friend or relative's networkconnected device, select HP Instant Share E-mail. In the E-mail address field
enter the name of the device followed by @send.hp.com. You will be prompted to
sign in to HP Instant Share with your HP Passport userid and password.
Note If you have not previously set up HP Instant Share, click I need an HP
Passport account on the Sign in with HP Passport screen. Obtain an HP
Passport user ID and password. At the Region and Terms of Use screen,
select your country/region, and accept the Terms of Use.

To send images from the HP Image Zone (Macintosh OS X v10.1.5 and later
users)
Note Macintosh OS X v10.2.1 and v10.2.2 are not supported.
1
User Guide

Select the HP Image Zone icon from the Dock.
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●

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Chapter 13

2
3
4

5
6
7
8

The HP Image Zone opens on your desktop.
In the HP Image Zone, click the Services button at the top of the window.
A list of applications appears in the lower part of the HP Image Zone.
Choose HP Instant Share from the list of applications.
The HP Instant Share client application software opens on your computer.
Add the images you want to share to the HP Instant Share window.
For more information, see the HP Instant Share section of the HP Image Zone
Help.
When you have added all of the images, click Continue.
Follow the onscreen instructions.
From the services list, select the service you want to use to send your images.
Follow the onscreen instructions.
For more information, see the onscreen Help.
If you want to send a collection of images to a friend or relative's networkconnected device, select HP Instant Share E-mail. In the E-mail address field
enter the name of the device followed by @send.hp.com. You will be prompted to
sign in to HP Instant Share with your HP Passport userid and password.
Note If you have not previously set up HP Instant Share, click I need an HP
Passport account on the Sign in with HP Passport screen. Obtain an HP
Passport user ID and password. At the Region and Terms of Use screen,
select your country/region, and accept the Terms of Use.

Receive images
Images can be sent from one network-connected device to another. You can receive a
collection of images from any sender who has an HP Passport user ID and password
(Open mode) or a specified group of senders (Private mode). The default receive mode
is Open. For more information, see HP Instant Share Receive.
Note An image collection (or collection of images) is a group of images sent by an
individual to a specific destination which, in this case, is your device.

Receive from any sender (Open mode)
By default, your HP all-in-one is set to receive in Open mode. Any friend or relative with a
valid HP Passport account who knows your device name is allowed to send you an
image collection. The collection will not automatically print unless you grant auto print
privileges to the sender through the HP Instant Share access list. For more information,
see Use the HP Instant Share access list.
Note Even though your HP all-in-one is set to receive from any sender, you can still
block the receipt of images from specific senders. Simply block them using the
access list. For more information, see Use the HP Instant Share access list.
You can also block images sent to your device by accessing the print jobs list on
the HP Instant Share service.
To receive images from any sender
1
2

142

HP Photosmart 2600/2700 series all-in-one

Press 1 to select Receive Options.
The Receive Options menu appears.
Press 2 to select Open, receive from any sender.
By default, your HP all-in-one is set to allow you to preview images in a collection
before printing. To automatically print images received, see To automatically print
received images.

Receive from a specified group of senders (Private mode)
When you set your HP all-in-one to receive in Private mode, image collections are
received from a specified group of allowed senders, each of whom has an HP Passport
account. This is accomplished by adding each sender to the access list. As you add a
sender to the list, grant access privileges. For more information, see Use the
HP Instant Share access list.
Note In Private mode, you will only receive image collections from senders who have
an HP Passport account and to whom you have granted allowed or auto print
privileges.
In Private mode, received images are printed manually unless auto print privileges have
been granted through the access list. For more information, see Print received images.
To receive images from a specified group of allowed senders
1
2

4
5

Add senders to the HP Instant Share access list and grant privileges.
For more information, see Use the HP Instant Share access list.
After you have completed the list, press HP Instant Share on the control panel of
your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3, and then press 1.
This displays the Instant Share Options menu, and then selects Receive Options.
The Receive Options menu appears.
Press 1 to select Private, receive from allowed senders.
Set your HP all-in-one to allow you to preview images in a collection before
printing, or automatically print each image received.
For more information, see Print received images.

Print received images
The HP Instant Share service receives image collections sent to your device and
indicates (by collection) the access privileges assigned to the sender. Your HP all-inone checks the HP Instant Share service for received images in one of two ways:
●

User Guide

If your HP all-in-one is network-connected and has been set up with HP Instant
Share, it will automatically check the HP Instant Share service at a set interval (for
example, every 20 minutes) for new image collections. This process is called auto
checking and is enabled by default on your device.
If your HP all-in-one detects that a collection has been received at the HP Instant
Share service, an icon appears on the color graphics display to let you know that
one or more collections have been received. If a received collection is from an
allowed sender with auto print privileges, it automatically prints from your device. If a
received collection is from an allowed sender without auto print privileges,

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Chapter 13

●

information about the collection is displayed in the Received collections list in the
HP all-in-one.
If auto checking is not enabled, or if you want to check to see if you have received a
collection between auto check intervals, press HP Instant Share and select
Receive from the HP Instant Share menu. Selecting Receive triggers your
HP all-in-one to check for new image collections and download the information to
your device's Received collection list.
If a received collection is from an allowed sender with auto print privileges, you will
be prompted either to Print Now or Print Later. If you select Print Now, the
images in the collection are printed. If you select Print Later, information about the
collection is displayed in the Received collections list.

The following sections describe how to print received images, set print size and related
print options, and cancel print jobs.

Automatically print received images
A collection of images received from an allowed sender with auto print privileges will
automatically print to your HP all-in-one if auto checking is enabled on your device.
To automatically print received images
1

2
3

Add a sender to the HP Instant Share access list and grant him auto print
privileges.
For more information, see Use the HP Instant Share access list.
Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3, and then press 2.
This displays the Instant Share Options menu, and then selects Auto Checking.
The Auto Checking menu appears.
Press 1 to select On.
With Auto Checking "On," your HP all-in-one periodically queries the HP Instant
Share service to see if you have received an image collection. If a collection is
detected, and it is from a sender with permission to auto print, it is downloaded to
your device and printed.
Note To query the HP Instant Share service manually, press HP Instant Share
and then press 2 to select Receive from the HP Instant Share menu. Your
HP all-in-one queries the HP Instant Share service. If it finds one or more
collections to auto print, the Print Job Ready screen appears on the color
graphics display. If you press 1 to select Print Now, the collection is printed
and added to the Received collections list. If you press 2 to select Print
Later, the collection is just added to the Received collections list.

Manually print received images
A collection of images received from a sender who is allowed to send to your device,
but does not have auto print privileges, is held on the HP Instant Share service until you
decide how to process the images through your HP all-in-one. You can either preview
the images in a collection before printing or print the entire collection without previewing
the images.
To preview images before printing
1
144

Press HP Instant Share on the control panel of your HP all-in-one.
HP Photosmart 2600/2700 series all-in-one

3
4
5
6

The HP Instant Share menu appears on the color graphics display.
Press 2 to select Receive.
The HP all-in-one queries the HP Instant Share service to see if you have received
an image collection. If a collection is found, it is downloaded to your device. The
Received collections list appears on the color graphics display.
Use the
and
arrows to select a collection to view.
Press OK.
Select one or more images from the collection.
Press Start Color, Start Black, or Photo.
–
–

–

If you press Start Color, the selected images print according to the defaults
(that is, one copy of a 10 by 15 cm (4 by 6 inch) print)
If you press Start Black, the selected images print in black and white
according to the defaults (that is, one copy of a 10 by 15 cm (4 by 6 inch)
print)
If you press Photo, you can select from a list of print options (for example,
number of copies, image size, paper size, and paper type) before you print.
After you select the options you want, press Start Color or Start Black.

Note For more information on print options, see Set photo print options.
To print an image collection without previewing it
1
2

3
4

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 2 to select Receive.
The HP all-in-one queries the HP Instant Share service to see if you have received
an image collection. If a collection is found, it is downloaded to your device. The
Received collections list appears.
Use the
and
arrows to select a collection to print.
Press Start Color or Start Black.
The images print according to the print information they contain. If they do not
contain print information, the images print according to the remote print options
defined in the Instant Share Options menu.

Set print options
Images scanned by an HP All-in-One are forwarded to a receiving device with a specific
print size. Similarly, images and documents forwarded by the HP remote printer driver
are received with a defined print size. When a document, or collection of images, is
received with a defined print size, the items are printed according to the following rules:
●
●

●

User Guide

If the collection or document is set to auto print, the HP all-in-one uses the print
size specified.
If the collection or document is previewed before printing, the HP all-in-one uses
options defined in the Print Options menu (either the defaults or what the user has
selected).
If the collection or document is printed without previewing, the HP all-in-one uses
the print size specified.

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Chapter 13

Images sent from a camera or memory card are forwarded to a receiving device
without print information. When an image, or collection of images, is received without
print information, the items are printed according to the following rules:
●
●

●

If the image or collection is set to auto print, the HP all-in-one uses the remote print
options defined in the Instant Share Options menu.
If the image or collection is previewed before printing, the HP all-in-one uses
options defined in the Print Options menu (either the defaults or what the user has
selected).
If the image or collection is printed without previewing, the HP all-in-one uses the
remote print options defined in the Instant Share Options menu.

Each of the above rules is detailed in the tasks following.
To set remote print options for a collection set to auto print
1
2

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3, and then press 6.
This displays the Instant Share Options menu, and then selects Remote Print
Size.
The Image Size menu appears.
Use the
and
arrows to select the appropriate image size. The default setting
is Fit to Page.
For more information, see Set photo print options.

To set print options for a collection previewed before printing
1
2

3
4
5
6
7

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 2 to select Receive.
The HP all-in-one queries the HP Instant Share service to see if you have received
an image collection. If a collection is found, it is downloaded to your device. The
Received collections list appears on the color graphics display.
Use the
and
arrows to select a collection to view.
Press OK.
Select one or more images from the collection.
Press Photo on the control panel.
The Print Options menu appears.
Select the item you want to configure (for example: number of copies, image size,
paper size, and paper type), and then select the setting.
Note For more information on print options, see Set photo print options.

Press Start Black or Start Color to print.

To set remote print options for a collection printed without previewing
➔ Follow the instructions in To set remote print options for a collection set to auto
print.

146

HP Photosmart 2600/2700 series all-in-one

Your HP all-in-one lets you cancel any action at any time. Simply press Cancel to halt
receive, preview, and print jobs.
●

●
●

If you select Receive from the HP Instant Share menu and then press Cancel,
your device stops checking to see if new image collections have been received by
the HP Instant Share service. You are returned to the HP Instant Share menu.
If you are previewing a collection of images and press Cancel, any images you
selected for print are deselected. You are returned to the Received collections list.
If you have started printing an image collection and press Cancel, the print job
quits. The image in the midst of printing and the remaining images are not printed.
Your HP all-in-one goes into idle mode.

Note Cancelled print jobs will not reprint automatically.

Remove received images
Within the Received collections list displayed on your HP all-in-one, image collections
are presented so that the most recent collection appears first. Older collections expire
after 30 days. (The number of days specified is subject to change. See the Terms of
Service on the HP Instant Share service for the most current information.)
If you receive a large number of collections, you might want to reduce the number of
collections displayed. Your HP all-in-one provides a way to remove image collections
from the Received collections list.
To remove image collections
1
2
3
4
5
6
7

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3 to select HP Instant Share Options.
The Instant Share Options menu appears.
Press 3 to select Remove Collections.
The Remove Collections list appears.
Use the
and
arrows to highlight a collection to remove.
Press OK to select a collection for removal.
You can deselect a collection by pressing OK a second time.
Select all collections you want removed.
When you are finished, highlight the Done Selecting label, and then press OK.
The selected items are removed from the Received collections list.

Remote print documents
The HP remote printer driver lets you send print jobs from Windows applications to
remote, network-connected printing devices. For example, you can remote print from
your laptop (or other PC) to your HP all-in-one, access your computer at work through a
VPN and print to your device, or send a print job from any other remote networkconnected device to your HP All-in-One. Each unit sending a print job must have the HP
remote printer driver installed on it.
The HP remote printer driver is installed on the computer (or laptop) on which you
installed the software for your device. If you want to install the HP remote printer driver
on another laptop, install the device software or download the driver from the HP
website.
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Cancel print jobs

Use HP Instant Share (networked)

Chapter 13

Note To download the HP remote printer driver from the HP website, make sure you
use a broadband connection. Do not use a dial-up connection. It will take
approximately 3 to 5 minutes to download the driver using a broadband
connection.
To use the HP remote printer driver
1
2
3
4

5
6

From a Windows application, select File and then Print.
The Print window appears on your computer screen.
Select the printer named HP remote printers.
Click printer Properties and set your print options.
Click OK to print.
The HP Instant Share Welcome screen appears in a window on your computer.
The Welcome screen only appears if you have not previously selected Do not
show this screen again.
Follow the onscreen instructions.
At the prompt, enter your HP Passport userid and password, and then click Next.
Tip You will only be prompted for your HP Passport userid and password if you
have not previously set the service to remember your userid and password.
Note If you have not previously set up HP Instant Share, click I need an HP
Passport account on the Sign in with HP Passport screen. Obtain an HP
Passport user ID and password. At the Region and Terms of Use screen,
select your country/region, and accept the Terms of Use.

The Select a Remote Printer screen appears.
If you are printing to your HP all-in-one, select your printer from the list of printers.
Note Printers are listed using the unique name assigned to the device when the
device was set up and registered with HP Instant Share. Any printer to which
you have been allowed access will appear on the list.

If you are printing to a network-connected device other than your own, select the
name of the printer from the list of printers. If it is the first time you have printed to
the device, click Add Printer to add the device to the list. For more information on
sending to a device, see steps 1 and 2 in the task To send a photo to your friend or
relative's network-connected device.
Follow the onscreen instructions.
Note For more information on receiving remote print jobs, see Receive images.

Set HP Instant Share options
Your HP all-in-one lets you:
●
●
●
●
●
●

Choose whether you will receive image collections in Open or Private mode
Enable or disable auto checking
Remove printed or unwanted image collections from the Received collections list
Add or delete senders and assign access privileges from the access list
View the unique name you assigned to your device
Reset your HP Instant Share device settings to factory defaults

To set HP Instant Share options
1
148

Press HP Instant Share on the control panel of your HP all-in-one.
HP Photosmart 2600/2700 series all-in-one

The HP Instant Share menu appears on the color graphics display.
Press 3 to select HP Instant Share Options.
The Instant Share Options menu appears on the color graphics display.
Use the
and
arrows to highlight the option you want to access.
Options are described in the table below.
Instant Share Options

Receive Options

Selecting Receive Options lets you choose whether your
HP all-in-one will receive a collection of images from any
sender who has a valid HP Passport account (Open mode) or a
specified group of senders (Private mode). The default is set to
Open, receive from any sender. For more information, see
Receive from a specified group of senders (Private mode) and
Receive from any sender (Open mode).

Auto Checking

Selecting Auto Checking lets you decide whether or not your
HP all-in-one checks the HP Instant Share service at
predetermined intervals for new messages. If auto checking is
set to On, an icon displays on the color graphics display to let
you know when an image collection has been received. (The
icon is described in the HP all-in-one overview. For more
information, see To preview images before printing and To
automatically print received images.
Note If you never send or receive images, or are happy to
check manually for messages by pressing the HP
Instant Share button, set auto checking to Off.

Remove Collections

Selecting Remove Collections lets you remove image
collections from the Received collections list. For more
information, see Remove received images.

Display Device
Name

Selecting Display Device Name lets you view the name you
assigned to your HP all-in-one when you signed up with HP
Instant Share and registered your device. The device name is
used by others to send to your device. For more information,
see To send a photo to your friend or relative's networkconnected device.

Manage Account

If your HP all-in-one is not set up with HP Instant Share,
selecting Manage Account launches the HP Instant Share
Setup Wizard.
If your device is already set up, selecting Manage Account
lets you manage your HP Instant Share account from your
computer. After you sign in with your HP Passport userid and
password, you are presented with the HP Instant Share
manager. Options include the ability to create a destination
and add senders to the access list. For more information, see
the topics under Get started.

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Chapter 13
(continued)

Instant Share Options
Remote Print Size

Selecting Remote Print Size lets you set the print size for
received images. For more information, see Set print options.

Reset HP Instant
Share

Selecting Reset HP Instant Share lets you reset your HP
Instant Share device settings to factory defaults. This means
your HP all-in-one is no longer registered with HP Instant
Share.
Note If you reset your HP Instant Share device settings, your
HP all-in-one will no longer be able to send or receive
images until it is again set up with HP Instant Share.
Select this option when you either want to give your device to
someone else or want to switch your HP all-in-one from being
network-connected to USB-connected.

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HP Photosmart 2600/2700 series all-in-one

Order supplies
You can order recommended types of HP paper, print cartridges, and HP all-in-one
accessories online from the HP website.

Order paper, transparency film, or other media
To order media such as HP Premium Paper, HP Premium Plus Photo Paper,
HP Premium Inkjet Transparency Film, or HP Iron-On Transfer, go to www.hp.com. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.

To order print cartridges for your HP all-in-one, go to www.hp.com. If prompted, choose
your country/region, follow the prompts to select your product, and then click one of the
shopping links on the page.
Your HP all-in-one supports the following print cartridges:
Print cartridges

HP reorder number

HP black inkjet print cartridge

#96, 28 ml black print cartridge

HP tri-color inkjet print cartridge

#97, 16 ml color print cartridge
#95, 11 ml color print cartridge

HP photo inkjet print cartridge

#99, 15 ml color photo print cartridge

HP gray photo inkjet print cartridge

#100, 15 ml gray print cartridge

Note Print cartridge reorder numbers vary by country/region. If the reorder numbers
listed in this guide do not match the numbers on the print cartridges currently
installed in your HP all-in-one, order new print cartridges with the same numbers
as those you currently have installed.
You can find out the reorder numbers for all the print cartridges your device
supports through the Printer Toolbox. In the HP Director, click Settings, point
to Print Settings, and then click Printer Toolbox. Click the Estimated Ink
Levels tab, and then click Print Cartridge Ordering Information.
You can also contact a local HP reseller or go to www.hp.com/support to confirm
the correct print cartridge reorder numbers for your country/region.

Order accessories
To order accessories for your HP all-in-one, such as an additional paper tray or a
duplexer for automatic two-sided printing, go to www.hp.com. If prompted, choose your
country/region, follow the prompts to select your product, and then click one of the
shopping links on the page.

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Order supplies

Order print cartridges

Chapter 14

Depending on your country/region, your HP all-in-one might support the following
accessories:
Accessory and HP model
number

Description

HP Automatic Two-sided
Printing Accessory

Enables you to automatically print on both sides of a sheet of
paper. With this accessory installed you can print on both sides
of the page without having to manually flip and reload the pages
in the middle of your print job.

ph5712

Order supplies

HP Auto Two-sided Print
Accessory with Small Paper
Tray
(also called the Hagaki Tray
with Auto Two-sided Print
Accessory)
ph3032
HP 250 Sheet Plain Paper
Tray
pt3447

HP bt300 Bluetooth®
Wireless Printer Adapter
bt300

Adds a dedicated paper tray for small paper sizes and envelopes
to the rear of your HP all-in-one and enables you to automatically
print on both sides of full- and small-size papers. With this
accessory installed, you can load full-size paper in the main
input tray and small paper, such as Hagaki cards, in the rear
input tray. This saves you time when switching between print
jobs on different size papers because you do not need to remove
and reload paper each time.
Adds a dedicated paper tray for up to 250 sheets of full-size plain
paper to your HP all-in-one. With this accessory installed, you
can load plain paper in the lower input tray and special paper
types in the upper input tray. This saves you time when switching
between print jobs on different types of paper because you do
not need to remove and reload paper each time.
Enables you to print from a Bluetooth device to your HP all-inone. This accessory plugs into the camera port on the front of the
HP all-in-one and accepts print jobs from supported Bluetooth
devices, such as a digital camera phone or a personal digital
assistant (PDA). It does not support printing from a Bluetoothenabled PC or Macintosh computer.

Order other supplies
To order other supplies, such as HP all-in-one software, a copy of the printed User
Guide, a Setup Guide, or other customer-replaceable parts, call the appropriate number
below:
●
●

In the U.S. or Canada, dial 1-800-474-6836 (1-800-HP invent).
In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081 (U.K.).

To order HP all-in-one software in other countries/regions, call the phone number for
your country/region. The numbers listed below are current as of the publication date of
this guide. For a list of current ordering numbers, go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.

152

Country/region

Number for ordering

Asia Pacific (except
for Japan)

65 272 5300

HP Photosmart 2600/2700 series all-in-one

(continued)

Country/region

Number for ordering

Australia

131047

Europe

+49 180 5 290220 (Germany)
+44 870 606 9081 (U.K.)

New Zealand

0800 441 147

South Africa

+27 (0)11 8061030

U.S. and Canada

1-800-HP-INVENT (1-800-474-6836)

Order supplies

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Order supplies

Chapter 14

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HP Photosmart 2600/2700 series all-in-one

Maintain your HP all-in-one
The HP all-in-one requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges
occasionally. This chapter provides instructions for keeping your HP all-in-one in top
working condition. Perform these simple maintenance procedures as necessary.

Clean the HP all-in-one
Fingerprints, smudges, hair, and other debris on the glass or lid backing slow down
performance and affect the accuracy of special features such as Fit to Page. To ensure
that your copies and scans remain clear, you might need to clean the glass and lid
backing. You might also want to dust the exterior of the HP all-in-one.

Clean the glass
Dirty glass from fingerprints, smudges, hair, and dust slows down performance and
affects the accuracy of features such as Fit to Page.
1

Turn off the HP all-in-one, unplug the power cord, and raise the lid.
Note When you unplug the power cord, the date and time are erased. You will
need to reset the date and time later, when you plug the power cord back
in. Any faxes stored in memory are also erased.
Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
Warning Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the glass; they can damage it. Do not place or spray liquid directly on the
glass; the liquid might seep under the glass and damage the device.

Dry the glass with a chamois or cellulose sponge to prevent spotting.

Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the HP all-in-one.
1
2
3
4

Turn off the HP all-in-one, unplug the power cord, and raise the lid.
Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
Dry the backing with a chamois or soft cloth.
Warning Do not use paper-based wipes, as these might scratch the
backing.

User Guide

If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.

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Chapter 15

Warning Be careful not to spill alcohol on the glass or painted parts of the
HP all-in-one, as this might damage the device.

Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP all-in-one does not require cleaning. Keep fluids away from
the control panel and the interior of the HP all-in-one.
Warning To avoid damage to painted parts of the HP all-in-one, do not use
alcohol or alcohol-based cleaning products on the control panel, lid, or other
painted parts of the device.

Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges.
To check the ink levels from the control panel
➔ Look for two icons at the bottom of the color graphics display that represent the
levels of ink remaining in the two installed print cartridges.
–
–

Maintain your HP all-in-one

–
–

A green icon represents an estimate of the amount of ink remaining in the tricolor print cartridge.
A black icon represents an estimate of the amount of ink remaining in the black
print cartridge.
An orange icon represents an estimate of the amount of ink remaining in the
photo print cartridge.
A blue-gray icon represents an estimate of the amount of ink remaining in the
gray photo print cartridge.

If you are using non-HP print cartridges or cartridges that have been refilled, or if
there is no print cartridge installed in one of the cartridge stalls, one or both icons
might not appear in the icon bar. The HP all-in-one cannot detect the amount of ink
remaining in non-HP print cartridges or cartridges that have been refilled.
If an icon shows a hollow ink drop, the print cartridge represented by that color icon
has very little ink remaining and will need to be changed soon. Replace the print
cartridge when the print quality starts to degrade.
For more information on the ink level icons on the color graphics display, see Color
graphics display icons.
You can also check the estimated amount of ink remaining in your print cartridges from
the computer. If you have a USB connection between your computer and the HP all-inone, see the onscreen HP Image Zone Help for information on checking the ink levels
from the Printer Toolbox. If you have a network connection, you can check the ink
levels from the Embedded Web Server (EWS). See the Network Guide for information
on accessing the EWS.

156

HP Photosmart 2600/2700 series all-in-one

Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
device, including your print cartridges.
Load letter, A4, or legal unused plain white paper into the input tray.
Press Setup.
Press 2, then press 5.
This displays the Print Report menu and then selects Self-Test Report.
The HP all-in-one prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.

Make sure the test patterns are even and show a complete grid.
If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges. For more information, see
Clean the print cartridges.
Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.
Make sure the color blocks have even consistency and are representative of the
colors listed below.

You should see cyan, magenta, yellow, violet, green, and red color blocks.
If color blocks are missing, or if a block of color is muddy or does not match the
label indicated below the block, this might indicate that the tri-color print cartridge is
out of ink. You might need to replace the print cartridge. For more information on
replacing print cartridges, see Replace the print cartridges.
Note For examples of test patterns, lines of color, and color blocks from normal and
malfunctioning print cartridges, see the onscreen HP Image Zone Help that
came with your software.

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1
2
3

Chapter 15

Work with print cartridges
To ensure the best print quality from your HP all-in-one, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Maintain your HP all-in-one

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.

Warning Be careful not to drop the print cartridges. This can damage them,
making them unusable.

Replace the print cartridges
When the ink level for the print cartridge is low, a message appears on the color
graphics display.
Note You can also check the ink levels by using the HP Director that came with the
HP Image Zone software on your computer. For more information, see Check
the estimated ink levels.
When you receive a low-ink warning message on the color graphics display, make sure
you have a replacement print cartridge available. You should also replace the print
cartridges when you see faded text or if you experience print quality issues related to
the print cartridges.

158

HP Photosmart 2600/2700 series all-in-one

Tip You can also use these instructions to replace the black print cartridge with a
photo or gray photo print cartridge for printing high-quality color or black-and-white
photos.
To find out the reorder number for all the print cartridges that your HP all-in-one
supports, see Order print cartridges. To order print cartridges for your HP all-in-one, go
to www.hp.com. If prompted, choose your country/region, follow the prompts to select
your product, and then click one of the shopping links on the page.
To replace the print cartridges
1

Make sure the HP all-in-one is on.
Warning If the HP all-in-one is off when you lift the print-carriage access
door to access the print cartridges, the HP all-in-one will not release the
cartridges for changing. You might damage the HP all-in-one if the print
cartridges are not docked safely on the right side when you try to remove
them.

User Guide

Print-carriage access door

Print carriage

Maintain your HP all-in-one

Open the print-carriage access door by lifting from the front center of the device,
until the door locks into place.
The print carriage is on the far right side of the HP all-in-one.

When the print carriage is idle and silent, press down and then lift a latch inside the
HP all-in-one.
If you are replacing the tri-color print cartridge, lift the green latch on the left.
If you are replacing the black, photo, or gray photo print cartridge, lift the black latch
on the right.

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Chapter 15

Print cartridge latch for the tri-color print cartridge

Print cartridge latch for the black, photo, and gray photo print cartridges

Push down on the print cartridge to release it, and then pull it toward you out of its
slot.

If you are removing the black print cartridge in order to install the photo or gray
photo print cartridge, store the black print cartridge in the print cartridge protector.
For more information, see Use the print cartridge protector.
If you are removing the print cartridge because it is low or out of ink, recycle the
print cartridge. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html
Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.

160

HP Photosmart 2600/2700 series all-in-one

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical
connections.

Slide the new print cartridge down the ramp and into the empty slot. Push the print
cartridge forward until it clicks into place.
If the print cartridge you are installing has a white triangle on its label, slide the
print cartridge into the slot on the left. The latch is green with a solid white triangle
on it.
If the print cartridge you are installing has a white square or a white pentagon on its
label, slide the print cartridge into the slot on the right. The latch is black with a solid
white square and a solid white pentagon on it.

Press down on the latch until it stops. Make sure the latch catches below the bottom
tabs.

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Chapter 15

Close the print-carriage access door.

Maintain your HP all-in-one

Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with your HP all-inone by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector to keep your print cartridge secure when it is not being
used.
●
●
●

For more information on purchasing a photo print cartridge, see Order print
cartridges.
For more information on replacing print cartridges, see Replace the print cartridges.
For more information on using the print cartridge protector, see Use the print
cartridge protector.

Use a gray photo print cartridge
You can optimize the quality of the black-and-white photos you print and copy with your
HP all-in-one by purchasing a gray photo print cartridge. Remove the black print
cartridge and insert the gray photo print cartridge in its place. With the tri-color print
cartridge and gray photo print cartridge installed, you can print a full range of gray
tones, which provides enhanced quality black-and-white photos.

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HP Photosmart 2600/2700 series all-in-one

When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector to keep your print cartridge secure when it is not being
used.
●
●
●

For more information on purchasing a gray photo print cartridge, see Order print
cartridges.
For more information on replacing print cartridges, see Replace the print cartridges.
For more information on using the print cartridge protector, see Use the print
cartridge protector.

Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with your HP all-in-one. If neither your print cartridge nor your HP allin-one came with a print cartridge protector, you can order one from HP Support. Go to
www.hp.com/support.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP all-in-one with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
➔ Slide the print cartridge into the print cartridge protector at a slight angle and snap
it securely into place.
Maintain your HP all-in-one

To remove the print cartridge from the print cartridge protector
➔ Press down and back on the top of the print cartridge protector to release the print
cartridge, then slide the print cartridge out of the print cartridge protector.

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Align the print cartridges
The HP all-in-one prompts you to align cartridges every time you install or replace a
print cartridge. You can also align the print cartridges at any time from the control panel
or by using the HP Image Zone software on your computer. Aligning the print cartridges
ensures high-quality output.
Note If you remove and reinstall the same print cartridge, the HP all-in-one will not
prompt you to align the print cartridges. The HP all-in-one remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.
To align the print cartridges from the control panel when prompted
➔ Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press OK.
Maintain your HP all-in-one

The HP all-in-one prints a print cartridge alignment sheet and aligns the print
cartridges. Recycle or discard the page.
Note If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print
cartridge. Contact HP Support. Go to www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on
calling for technical support.
To align the cartridges from the control panel at any other time
1
2
3

Load letter or A4 unused plain white paper into the input tray.
Press Setup.
Press 6, then press 2.
This displays the Tools menu and then selects Align Print Cartridge.
The HP all-in-one prints a print cartridge alignment sheet and aligns the print
cartridges. Recycle or discard the page.

For information on aligning the print cartridges by using the HP Image Zone software
that came with your HP all-in-one, see the onscreen HP Image Zone Help that came
with your software.

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HP Photosmart 2600/2700 series all-in-one

Clean the print cartridges
Use this feature when the self-test report shows streaking or white lines through any of
the lines of color. Do not clean print cartridges unnecessarily, as this wastes ink and
shortens the life of the ink nozzles.
To clean the print cartridges from the control panel
1
2
3

Load letter or A4 unused plain white paper into the input tray.
Press Setup.
Press 6, then press 1.
This displays the Tools menu and then selects Clean Print Cartridge.
The HP all-in-one prints a page that you can recycle or discard.
If copy or print quality still seem poor after you clean the print cartridges, try
cleaning the print cartridge contacts before replacing the affected print cartridge.
For information on cleaning the print cartridge contacts, see Clean the print
cartridge contacts. For information on replacing the print cartridges, see Replace
the print cartridges.

For information on cleaning the print cartridges by using the HP Image Zone software
that came with your HP all-in-one, see the onscreen HP Image Zone Help that came
with your software.

Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the color
graphics display prompting you to check a print cartridge after you already have cleaned
or aligned the print cartridges.

Make sure you have the following materials available:
●
●

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Warning Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP all-in-one.

To clean the print cartridge contacts
1
2

Turn on the HP all-in-one and open the print-carriage access door.
The print carriage is on the far right side of the HP all-in-one.
Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the HP all-in-one.
Note When you unplug the power cord, the date and time are erased. You will
need to reset the date and time later, when you plug the power cord back
in. For more information, see Set the date and time. Any faxes stored in
memory are also erased.

User Guide

Lift one of the latches to the open position, and then remove the print cartridge.

165

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Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge
contacts.

Chapter 15

Note Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP all-in-one for more than 30 minutes.
4
5
6
7

Inspect the print cartridge contacts for ink and debris buildup.
Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
Hold the print cartridge by its sides.
Clean only the copper-colored contacts. For information on cleaning the ink nozzle
area, see Clean the area around the ink nozzles.

Copper-colored contacts

Ink nozzles (do not clean)

Maintain your HP all-in-one

8 Place the print cartridge back into the print carriage slot and close the latch.
9 Repeat if necessary for the other print cartridge.
10 Gently close the print-carriage access door and plug the power cord into the back
of the HP all-in-one.

Clean the area around the ink nozzles
If the HP all-in-one is used in a dusty environment, a small amount of debris might
accumulate inside the device. This debris can include dust, hair, carpet, or clothing
fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges
on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as
described here.
Note Clean the area around the ink nozzles only if you continue to see streaks and
smudges on your printed pages after you have already cleaned the print
cartridges by using the control panel or the HP Image Zone. For more
information, see Clean the print cartridges.
Make sure you have the following materials available:
●
●

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
Warning Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.

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HP Photosmart 2600/2700 series all-in-one

To clean the area around the ink nozzles
1
2

Lift one of the latches to the open position, and then remove the print cartridge.
Note Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the
HP all-in-one for more than 30 minutes.

4
5
6

Place the print cartridge on a piece of paper with the ink nozzles facing up.
Lightly moisten a clean foam rubber swab with distilled water.
Clean the face and edges around the ink nozzle area with the swab, as shown
below.

Nozzle plate (do not clean)

Face and edges around the ink nozzle area

Maintain your HP all-in-one

Warning Do not clean the nozzle plate.
7
8
9

Place the print cartridge back into the print carriage slot and close the latch.
Repeat if necessary for the other print cartridge.
Gently close the print-carriage access door and plug the power cord into the back
of the HP all-in-one.

Change the device settings
You can change the power save time and prompt delay time settings on your HP all-inone so that it behaves according to your preference. You can also restore the device
settings to what they were when you purchased your device. This will erase any new
defaults you have set.

Set the power save time
The light bulb in the scanner of your HP all-in-one remains on for a specified period so
that the HP all-in-one is immediately ready to respond to your request. When the
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HP all-in-one has not been used within that specified period, it turns the light bulb off to
preserve power. You can exit this mode by pressing any button on the control panel.
Your HP all-in-one is automatically set to enter power save mode after 12 hours. Follow
these steps if you want the HP all-in-one to enter this mode earlier.
1
2

Press Setup.
Press 7, then press 2.
This displays the Preferences menu and then selects Set Power Save Mode
Time.
Press
to select the appropriate time, then press OK.
You can choose 1, 4, 8, or 12 hours for the power save time.

Set the prompt delay time
The Prompt Delay Time option allows you to control the amount of time that passes
before a message prompts you to take further action. For example, if you press Copy
and the prompt delay time passes without you pressing another button, the message
"Press START to copy. Press Number or OK to select." appears in the color
graphics display. You can choose Fast, Normal, Slow, or Off. If you select Off, hints
will not appear on the color graphics display but other messages, such as low ink
warnings and error messages, will still appear.
1
2
3

Press Setup.
Press 7, then press 3.
This displays the Preferences menu and then selects Set Prompt Delay Time.
Press
to select a delay time, then press OK.

Maintain your HP all-in-one

Restore the factory defaults
You can restore the original factory settings to what they were when you purchased
your HP all-in-one.
Note Restoring the factory defaults will not change the date information you set, nor
will it affect any changes you made to scan settings and the language and
country/region settings.
You can perform this process from the control panel only.
1
2

Press Setup.
Press 6, then press 3.
This displays the Tools menu and then selects Restore Factory Defaults.
The factory default settings are restored.

Self-maintenance sounds
The HP all-in-one might make noises after long periods (approximately 2 weeks) of
inactivity. This is normal operation and is necessary to ensure the HP all-in-one
produces the best quality printouts.

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HP Photosmart 2600/2700 series all-in-one

Troubleshooting information
This chapter contains troubleshooting information for the HP all-in-one. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help
file that came with your software.
Many issues are caused when the HP all-in-one is connected to the computer using a
USB cable before the HP all-in-one software is installed on the computer. If you
connected the HP all-in-one to your computer before the software installation screen
prompts you to do so, you must follow these steps:
1
2
3
4
5

Disconnect the USB cable from the computer.
Uninstall the software (if you have already installed it).
Restart your computer.
Turn off the HP all-in-one, wait one minute, then restart it.
Reinstall the HP all-in-one software. Do not connect the USB cable to the
computer until prompted by the software installation screen.

For information about uninstalling and reinstalling the software, see Uninstall and
reinstall the software.
This section contains the following topics:
●
●
●

Setup troubleshooting: Contains information on hardware setup, software
installation, fax setup, and HP Instant Share setup troubleshooting information.
Operational troubleshooting: Contains information on issues that may occur
during normal tasks when using the HP all-in-one features.
Device update: Based on advice from HP customer support or a message on the
color graphics display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
device.

Before you call HP Support
If you have a problem, follow these steps:
1

Check the documentation that came with the HP all-in-one.
–
–

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Troubleshooting information

–

Setup Guide: The Setup Guide explains how to set up the HP all-in-one.
User Guide: The User Guide is the book you are reading. This book describes
the basic features of the HP all-in-one, explains how to use the HP all-in-one
without connecting it to a computer, and contains setup and operational
troubleshooting information.
HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP all-in-one with a computer and contains additional troubleshooting
information not covered in the User Guide.

Chapter 16

–

–
2

If you are unable to solve the problem using the information in the documentation,
visit www.hp.com/support to do the following:
–
–
–
–

Readme file: The Readme file contains information on possible installation
problems and system requirements. For more information, see View the
Readme file.
Network Guide: The Network Guide explains how to set up your HP all-in-one
on a network.

Access online support pages.
Send HP an e-mail message for answers to your questions.
Connect with an HP technician by using online chat.
Check for software updates.

Support options and availability vary by product, country/region, and language.
Contact your local point of purchase. If the HP all-in-one has a hardware failure,
you will be asked to bring the HP all-in-one to where you purchased it. Service is
free during the HP all-in-one limited warranty period. After the warranty period, you
will be quoted a service charge.
If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see Get HP support.

View the Readme file
You might want to refer to the Readme file for more information on possible installation
problems and system requirements.
●

●

In Windows, you can access the Readme file from Windows taskbar by clicking
Start, pointing to Programs or All Programs, pointing to Hewlett-Packard,
pointing to HP Photosmart 2600/2700 series all-in-one, and then clicking View
the Readme File.
In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the
icon located in the top-level folder of the HP all-in-one software CD-ROM.

Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, fax, and HP Instant Share
features of the HP all-in-one.
Troubleshooting information

Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP all-in-one hardware.
My HP all-in-one does not turn on
Solution
Make sure each of the power cords is firmly connected, and wait a few seconds for
the HP all-in-one to turn on. If this is the first time you have turned on the HP allin-one, it can take up to a minute to turn on. Also, if the HP all-in-one is plugged in
to a power strip, make sure the power strip is turned on.

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HP Photosmart 2600/2700 series all-in-one

I connected the USB cable, but I am having problems using the HP all-in-one with
my computer
Solution
You must first install the software that came with your HP all-in-one before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions. Connecting the USB cable before prompted
can cause errors.
Once you have installed the software, connecting your computer to your HP all-inone with a USB cable is straightforward. Simply plug one end of the USB cable into
the back of your computer and the other into the back of the HP all-in-one. You can
connect to any USB port on the back of your computer.

Solution
This might mean the control panel overlay is not attached, or it is attached
incorrectly. Make sure to align the overlay over the buttons on the top of the
HP all-in-one and snap it firmly into place.

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Troubleshooting information

I received a message on the color graphics display to attach the control panel
overlay

Chapter 16

The color graphics display shows the wrong language
Solution
Usually, you set the language and country/region when you first set up the HP allin-one. However, you can change these settings at any time by using the following
procedure:
1
2

3
4

5
6

Press Setup.
Press 7, and then press 1.
This selects Preferences, and then selects Set Language & Country/Region.
A list of languages appears. You can scroll through the list of languages by
pressing the
and
arrows.
When your language is highlighted, press OK.
When prompted, press 1 for Yes or 2 for No.
The countries/regions for the selected language appear. Press
or
to
scroll through the list.
When the language you want to select is highlighted, press OK.
When prompted, press 1 for Yes or 2 for No.

The wrong measurements are showing in menus on the color graphics display
Troubleshooting information

Solution
You may have selected the incorrect country/region when setting up your HP allin-one. The country/region you select determines the paper sizes shown on the
color graphics display.
To change the country/region, you must first set the default language again.
Usually, you set the language and country/region when you first set up the HP allin-one. However, you can change these settings at any time by using the following
procedure:
1
2

172

Press Setup.
Press 7, and then press 1.
This selects Preferences, and then selects Set Language & Country/Region.

HP Photosmart 2600/2700 series all-in-one

3
4

5
6

A list of languages appears. You can scroll through the list of languages by
pressing the
and
arrows.
When your language is highlighted, press OK.
When prompted, press 1 for Yes or 2 for No.
The countries/regions for the selected language appear. Press
or
to
scroll through the list.
When the language you want to select is highlighted, press OK.
When prompted, press 1 for Yes or 2 for No.

I received a message on the color graphics display to align the print cartridges
Solution
The HP all-in-one prompts you to align cartridges every time you install a new print
cartridge. For more information, see Align the print cartridges.
Note If you remove and reinstall the same print cartridge, the HP all-in-one will
not prompt you to align the print cartridges. The HP all-in-one remembers
the alignment values for that print cartridge, so you do not need to realign
the print cartridges.
I received a message on the color graphics display that the print cartridge
alignment failed
Cause
The incorrect type of paper is loaded in the input tray.
Solution
If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
Cause
Protective tape is covering the print cartridges.
Check each print cartridge. If the plastic tape is still covering the ink nozzles, gently
remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or
the copper-colored contacts.

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Troubleshooting information

Solution

Chapter 16

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
Cause
The contacts on the print cartridge are not touching the contacts in the print
carriage.
Solution
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause
The print cartridge or sensor is defective.
Troubleshooting information

Solution
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
The HP all-in-one does not print
Solution
If your HP all-in-one and computer are not communicating with each other, try the
following:
●

174

Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If

HP Photosmart 2600/2700 series all-in-one

●

●
●
●
●

you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
Check the connection from your HP all-in-one to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of your HP allin-one. Make sure the other end of the USB cable is plugged into a USB port
on your computer. After the cable is connected properly, turn your HP all-inone off and then on again.

Check other printers or scanners. You might need to disconnect older products
from your computer.
If your HP all-in-one is networked, see the Network Guide that came with your
HP all-in-one.
After you check the connections, try restarting your computer. Turn your
HP all-in-one off and then on again.
If necessary, remove and then install the HP Image Zone software again. For
more information, see Uninstall and reinstall the software.

For more information on setting up your HP all-in-one and connecting it to your
computer, see the Setup Guide that came with your HP all-in-one.
I received a message on the color graphics display about a paper jam or a
blocked carriage
If either a paper jam or blocked carriage error message appears on the color
graphics display, there might be some packing material inside the HP all-in-one.
Lift open the print-carriage access door to expose the print cartridges and remove
any packing material (such as tape or cardboard) or any other foreign objects
blocking the carriage path.

Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
setup troubleshooting.
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Troubleshooting information

Solution

Chapter 16

During a normal installation of the HP all-in-one software, the following events occur:
1
2
3
4
5
6
7
8

The HP all-in-one CD-ROM runs automatically.
The software installs.
Files are copied to your hard drive.
You are requested to connect the HP all-in-one to your computer.
A green OK and check mark appear on an installation wizard screen.
You are requested to restart your computer.
The Fax Setup wizard runs.
The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
●

Start the HP Director and check to make sure the following icons appear: Scan
Picture, Scan Document, Send Fax and HP Gallery. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of
the icons are missing in the HP Director.
Note If you performed a minimum installation of the software (as apposed to a
typical installation), the HP Image Zone and Copy are not installed and will
not be available from the HP Director.

●
●

Open the Printers dialog box and check to see that the HP all-in-one is listed.
Look in the system tray at the far right of the Windows taskbar for an HP all-in-one
icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution
Do the following:
1
2

From the Windows Start menu, click Run.
In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears
Solution

Troubleshooting information

Your system does not meet the minimum requirements to install the software. Click
Details to see what the specific problem is, and then correct the problem before
attempting to install the software.
A red X appears on the USB connect prompt
Solution
Normally, a green check appears indicating that the plug and play is successful. A
red X indicates that the plug and play failed.
Do the following:
1
2

176

Verify that the control panel overlay is firmly attached, unplug the HP all-in-one
power cord, and then plug it in again.
Verify that the USB and power cables are plugged in.

HP Photosmart 2600/2700 series all-in-one

3
4

Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
Verify that the USB cable is set up properly as follows:
–
–
–
–

Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or non-powered hub.
Verify that the USB cable is 3 meters or less in length.
If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.

Continue with the installation and restart the computer when prompted. Then
open HP Director and check for the essential icons (Scan Picture, Scan
Document, Send Fax, and HP Gallery).
If the essential icons do not appear, remove the software and then reinstall it.
For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred
Solution
Try to continue with the installation. If that doesn’t work, stop and then restart the
installation, and follow the directions on the screen. If an error occurs, you might
need to uninstall and then reinstall the software. Do not simply delete the HP allin-one program files from your hard drive. Make sure to remove them properly
using the uninstall utility provided in the HP all-in-one program group.
For more information, see Uninstall and reinstall the software.
If the essential icons (Scan Picture, Scan Document, Send Fax, and HP Gallery)
do not appear, your installation might not be complete.
Solution
If your installation is incomplete, you might need to uninstall and then reinstall the
software. Do not simply delete the HP all-in-one program files from your hard drive.
Make sure to remove them properly using the uninstall utility provided in the
HP all-in-one program group. For more information, see Uninstall and reinstall the
software.
The fax wizard does not start

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Troubleshooting information

Some of the icons are missing in the HP Director

Chapter 16

Solution
Launch the fax wizard as follows:
1
2

Start the HP Director. For more information, see the onscreen HP Image
Zone Help that came with your software.
Click the Settings menu, select Fax Settings and Setup, then select Fax
Setup Wizard.

The registration screen does not appear
Solution
➔ In Windows, you can access the registration screen from the Windows taskbar
by clicking Start, pointing to Programs or All Programs (XP), HewlettPackard, HP Photosmart 2600/2700 series all-in-one, and then clicking
Sign up now.
The Digital Imaging Monitor does not appear in the system tray
Solution
If the Digital Imaging Monitor does not appear in the system tray, start the
HP Director to check whether or not essential icons are there. For more
information about starting the HP Director, see the onscreen HP Image Zone Help
that came with your software.
For more information about missing essential icons in the HP Director, see Some
of the icons are missing in the HP Director.
The system tray normally appears in the lower-right corner of the desktop.

Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the HP all-in-one program files from
your hard drive. Make sure to remove them properly using the uninstall utility provided
in the HP all-in-one program group.
Troubleshooting information

A reinstall can take from 20 to 40 minutes for both Windows and Macintosh computers.
There are three methods to uninstall the software on a Windows computer.
To uninstall from a Windows computer, method 1
1
2
3

4
5

178

Disconnect your HP all-in-one from your computer. Do not connect the HP all-inone to your computer until after you have reinstalled the software.
Press the On button to turn off the HP all-in-one.
On the Windows taskbar, click Start, Start Programs or All Programs (XP),
Hewlett-Packard, HP Photosmart 2600/2700 series all-in-one, uninstall
software.
Follow the onscreen instructions.
If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
HP Photosmart 2600/2700 series all-in-one

Restart your computer.
Note It is important that you disconnect your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one to your computer until after you
have reinstalled the software.

To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s
CD-ROM drive, and follow the onscreen instructions and the instructions provided
in the Setup Guide that came with your HP all-in-one.
8 After the software is installed, connect the HP all-in-one to your computer.
9 Press the On button to turn the HP all-in-one on.
After connecting and turning on your HP all-in-one, you might have to wait several
minutes for all of the Plug and Play events to complete.
10 Follow the onscreen instructions.
When the software installation is complete, the Status Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the HP Director icon on the
desktop. If the HP Director shows the key icons (Scan Picture, Scan Document,
Send Fax, and HP Gallery), the software has been properly installed.
To uninstall from a Windows computer, method 2
Note Use this method if Uninstall Software is not available in the Windows Start
menu.
1
2
3
4
5

On the Windows taskbar, click Start, Settings, Control Panel.
Double-click Add/Remove Programs.
Select HP all-in-one & Officejet 4.0, and then click Change/Remove.
Follow the onscreen instructions.
Disconnect your HP all-in-one from your computer.
Restart your computer.
Note It is important that you disconnect your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one to your computer until after you
have reinstalled the software.

6
7

Launch setup.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP all-in-one.

Note This is an alternate method if Uninstall Software is not available in the Windows
Start menu.
1
2
3
4

Run the HP Photosmart 2600/2700 series all-in-one software Setup program.
Select Uninstall and follow the onscreen directions.
Disconnect your HP all-in-one from your computer.
Restart your computer.
Note It is important that you disconnect your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one to your computer until after you
have reinstalled the software.

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Troubleshooting information

To uninstall from a Windows computer, method 3

Chapter 16

5
6
7

Run the HP Photosmart 2600/2700 series all-in-one software Setup program
again.
Launch Reinstall.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP all-in-one.

To uninstall from a Macintosh computer
1
2
3
4

Disconnect the HP all-in-one from your Macintosh.
Double-click the Applications: HP All-in-One Software folder.
Double-click HP Uninstaller.
Follow the onscreen instructions.
After the software is uninstalled, disconnect your HP all-in-one, and then restart
your computer.
Note It is important that you disconnect your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one to your computer until after you
have reinstalled the software.

5
6
7

To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s
CD-ROM drive.
On the desktop, open the CD-ROM and then double-click HP all-in-one installer.
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP all-in-one.

Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP all-in-one. If your
HP all-in-one is not set up properly for faxing, you might experience problems when
sending faxes, receiving faxes, or both.
Tip This section contains only setup-related troubleshooting. For additional fax
troubleshooting topics, such as problems with your printouts or slow fax reception,
see the onscreen Troubleshooting Help that came with your HP Image Zone
software.
If you are having faxing problems, you can print a fax test report to check the status of
your HP all-in-one. The test will fail if your HP all-in-one is not set up properly for faxing.
Perform this test after you have completed setting up your HP all-in-one for faxing.
To test your fax setup
Troubleshooting information

1
2

180

Press Setup.
Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and
prints a report.

HP Photosmart 2600/2700 series all-in-one

Review the report.
–

–

If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.

Press OK to return to the Setup Menu.

If you are still experiencing faxing problems, continue with the following sections for
more troubleshooting help.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test
failed, and then navigate to the appropriate topic in this section for information:
●
●
●
●
●

The fax hardware test failed
The fax connected to active telephone wall jack test failed
The phone cord connected to correct port on fax test failed
The fax line condition test failed
The dial tone detection test failed

The fax hardware test failed
Solution
●

●
●

Turn off the HP all-in-one by using the On button located on the control panel
and then unplug the power cord from the back of the HP all-in-one. After a few
seconds, plug the power cord back in and turn the power on. Run the test
again. If the test fails again, continue reviewing the troubleshooting information
in this section.
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
If you have a Windows computer and are running the test from the Fax Setup
Wizard, make sure the HP all-in-one is not busy completing another task, such
as receiving a fax or making a copy. Check the color graphics display for a
message indicating that the HP all-in-one is busy. If it is busy, wait until it is
finished and in the idle state, before running the test.

The fax connected to active telephone wall jack test failed
Solution
●
●

User Guide

Check the connection between the telephone wall jack and the HP all-in-one to
make sure the phone cord is secure.
Make sure you use the phone cord that came with your HP all-in-one. If you do
not use the supplied phone cord to connect from the telephone wall jack to
your HP all-in-one, you may not be able to send or receive faxes. After you

181

Troubleshooting information

After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the Fax Hardware Test continues to
fail and you experience problems faxing, contact HP for support. For information on
contacting HP for support, see Get HP support.

Chapter 16

●

plug in the phone cord that came with your HP all-in-one, run the fax test
again.
Make sure you have correctly connected the HP all-in-one to the telephone
wall jack. Using the phone cord supplied in the box with your HP all-in-one,
connect one end to your telephone wall jack, then connect the other end to the
port labeled "1-LINE" on the back of your HP all-in-one. For more information
on setting up your HP all-in-one for faxing, see Fax setup.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing.
The phone cord connected to correct port on fax test failed
Solution
The phone cord is plugged into the wrong port on the back of the HP all-in-one.
1

Using the phone cord supplied in the box with your HP all-in-one, connect one
end to your telephone wall jack, then connect the other end to the port labeled
"1-LINE" on the back of your HP all-in-one.
Note If you use the "2-EXT" port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The "2-EXT" port should only
be used to connect other equipment, such as an answering machine or a
telephone.

After you have connected the phone cord to the port labeled "1-LINE", run the
fax test again to make sure it passes and your HP all-in-one is ready for
faxing.
Try to send or receive a test fax.

The fax line condition test failed
Troubleshooting information

Solution
●

●
●

182

Make sure you connect your HP all-in-one to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital
phones. Connect your HP all-in-one to an analog phone line and try sending
or receiving a fax.
Check the connection between the telephone wall jack and the HP all-in-one to
make sure the phone cord is secure.
Make sure you have correctly connected the HP all-in-one to the telephone
wall jack. Using the phone cord supplied in the box with your HP all-in-one,
connect one end to your telephone wall jack, then connect the other end to the

HP Photosmart 2600/2700 series all-in-one

●

port labeled "1-LINE" on the back of your HP all-in-one. For more information
on setting up your HP all-in-one for faxing, see Fax setup.
Other equipment, which uses the same phone line as the HP all-in-one, might
be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again.
–

–

●

If the Fax Line Condition Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
If the Fax Line Condition Test fails without the other equipment, connect
the HP all-in-one to a working phone line and continue reviewing the
troubleshooting information in this section.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the Fax Line Condition test continues
to fail and you experience problems faxing, contact your telephone company and
have them check the phone line.
The dial tone detection test failed
Solution
●

●

User Guide

183

Troubleshooting information

●

Other equipment, which uses the same phone line as the HP all-in-one, might
be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of
equipment is causing the problem.
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
Make sure you have correctly connected the HP all-in-one to the telephone
wall jack. Using the phone cord supplied in the box with your HP all-in-one,
connect one end to your telephone wall jack, then connect the other end to the
port labeled "1-LINE" on the back of your HP all-in-one. For more information
on setting up your HP all-in-one for faxing, see Fax setup.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some PBX
systems, this may cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is not set correctly, the
test may fail and you might have problems sending and receiving faxes. To
check the setting, press Setup and then press 7. The language and country/
region settings appear on the color graphics display. If the country/region

Chapter 16

●

setting is incorrect, press OK and follow the prompts on the color graphics
display to change it.
Make sure you connect your HP all-in-one to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital
phones. Connect your HP all-in-one to an analog phone line and try sending
or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes
and your HP all-in-one is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The HP all-in-one is having problems sending and receiving faxes
Solution
Note This possible solution applies only in the countries/regions that receive a 2wire phone cord in the box with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.

Troubleshooting information

●

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack, as shown below.

Telephone wall jack

Phone cord supplied in the box with your HP all-in-one

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

184

HP Photosmart 2600/2700 series all-in-one

●

User Guide

185

Troubleshooting information

●

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email or access the Internet.
The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
For information, see Case B: Set up your HP all-in-one with DSL.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or

Chapter 16

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something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line, see Fax setup.
If your HP all-in-one shares the same phone line with a DSL service, the DSL
modem might not be properly grounded. If the DSL modem is not properly
grounded, it can create noise on the phone line. Phone lines with poor sound
quality (noise) can cause faxing problems. You can check the sound quality of
the phone line by plugging a phone into the telephone wall jack and listening
for static or other noise. If you hear noise, turn off your DSL modem and
completely remove power for at least 15 minutes. Turn the DSL modem back
on and listen to the dial tone again.
Note You might notice static on the phone line again in the future. If your
HP all-in-one stops sending and receiving faxes, repeat this process.

●

If the phone line is still noisy or for more information on turning your DSL
modem off, contact your DSL provider for support. You can also contact your
telephone company.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.

The HP all-in-one is having problems sending a manual fax
Solution

Troubleshooting information

●

Make sure the telephone you use to initiate the fax call is connected directly to
the HP all-in-one. To send a fax manually, the telephone must be connected
directly to the port labeled "2-EXT" on the HP all-in-one, as shown below. For
information on sending faxes manually, see Send a fax manually from a phone.

Telephone wall jack

Phone cord supplied in the box with your HP all-in-one

Telephone

If you are sending a fax manually from your phone that is connected directly to
the HP all-in-one, you must use the keypad on the telephone to send the fax.
You cannot use the keypad on the control panel of the HP all-in-one.

The HP all-in-one cannot receive faxes, but can send faxes

186

HP Photosmart 2600/2700 series all-in-one

Solution
●

●

If you are not using a distinctive ring service, check to make sure that the
Answer Ring Pattern feature on your HP all-in-one is set to All Rings. For
information, see Change the answer ring pattern (distinctive ringing).
If Auto Answer is set to Off, you will need to manually receive faxes;
otherwise, your HP all-in-one will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up your HP all-in-one when you have a voice mail service, see Fax
setup. For information on receiving faxes manually, see Receive a fax
manually.
If you have a PC modem on the same phone line with your HP all-in-one,
check to make sure that the PC modem software is not set to receive faxes
automatically. Modems with the auto fax receive feature turned on will receive
all incoming faxes, which prevents the HP all-in-one from receiving fax calls.
If you have an answering machine on the same phone line with your HP allin-one, you might have one of the following problems:
–
–
–

Your answering machine might not be set up properly with your HP all-inone.
Your outgoing message might be too long or too loud to allow the HP allin-one to detect fax tones, and the calling fax machine might disconnect.
Your answering machine might hang up too quickly after the outgoing
message plays if it does not detect someone trying to record a message,
as when a fax is calling. This prevents the HP all-in-one from detecting the
fax tones. This problem is most common with digital answering machines.

The following actions might help solve these problems:
–

–

User Guide

187

Troubleshooting information

–

When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP allin-one as described in Fax setup.
Make sure your HP all-in-one is set to receive faxes automatically. For
information on setting up your HP all-in-one to receive faxes
automatically, see Set up the HP all-in-one to receive faxes.
Make sure the Rings to Answer setting is correct. Set your answering
machine to answer in 4 rings and your HP all-in-one to answer in the
maximum number of rings supported by your device. (The maximum
number of rings varies by country/region.) In this setup, the answering
machine will answer the call and the HP all-in-one will monitor the line. If
the HP all-in-one detects fax tones, the HP all-in-one will receive the fax.
If the call is a voice call, the answering machine will record the incoming
message. For information on setting the number of rings to answer, see
Set the number of rings before answering.
Disconnect the answering machine and then try receiving a fax. If you can
receive a fax without the answering machine, the answering machine
might be causing the problem.
Reconnect the answering machine and rerecord your outgoing message.
Make sure the message is as short as possible (no more than 10 seconds
long), and that you speak softly and slowly when recording it. At the end

Chapter 16

of your outgoing message, record an additional 4 - 5 seconds of silence
with no background noise. Try to receive a fax again.
Note Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your
outgoing message to check.
●

●

If your HP all-in-one shares the same phone line with other types of phone
equipment, such as an answering machine, a PC modem, or multi-port switch
box, the fax signal level might be reduced. This can cause problems during fax
reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP all-in-one from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Answer
Ring Pattern feature on your HP all-in-one is set to match. For example, if the
telephone company has assigned your fax number a double ring pattern, make
sure Double Rings is selected as the Answer Ring Pattern setting. For
information on changing this setting, see Change the answer ring pattern
(distinctive ringing).
Note The HP all-in-one cannot recognize some ring patterns, such as those
with alternating short and long ringing patterns. If you are having
problems with a ring pattern of this type, ask your telephone company to
assign a non-alternating ring pattern.

Fax tones are recorded on my answering machine
Solution
●

Troubleshooting information

●

When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the HP all-in-one as
described in Fax setup. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
Make sure your HP all-in-one is set to receive faxes automatically. If your
HP all-in-one is set up to receive faxes manually, the HP all-in-one will not
answer incoming calls. You must be available to respond in person to incoming
fax calls, or the HP all-in-one will not receive the fax and your answering
machine will record the fax tones. For information on setting up your HP allin-one to receive faxes automatically, see Set up the HP all-in-one to receive
faxes.
Make sure the Rings to Answer setting is correct. The number of rings to
answer for the HP all-in-one should be greater than the number of rings to
answer for the answering machine. If the answering machine and the HP allin-one are set to the same number of rings to answer, both devices will
answer the call, and fax tones will be recorded on the answering machine.
Set your answering machine to answer in 4 rings and your HP all-in-one to
answer in the maximum number of rings supported by your device. (The
maximum number of rings varies by country/region.) In this setup, the

188

HP Photosmart 2600/2700 series all-in-one

answering machine will answer the call and the HP all-in-one will monitor the
line. If the HP all-in-one detects fax tones, the HP all-in-one will receive the
fax. If the call is a voice call, the answering machine will record the incoming
message. For information on setting the number of rings to answer, see Set
the number of rings before answering.
I hear static on my phone line since connecting the HP all-in-one
Solution
Note This possible solution applies only in the countries/regions that receive a 2wire phone cord in the box with the HP all-in-one, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines,
Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan,
Thailand, USA, Venezuela, and Vietnam.
●

●

If you did not connect the 2-wire cord (supplied in the box with your HP all-inone) to the port labeled "1-LINE" on the back of your HP all-in-one to your
telephone wall jack, you might hear static on your phone line and you probably
will not be able to fax successfully. This special 2-wire cord is different from the
more common 4-wire phone cords you might already have in your home or
office.
If you are using a phone splitter, this can cause static on the phone line. (A
splitter is a two-cord connector that plugs into a telephone wall jack.) Try
removing the splitter and connecting the HP all-in-one directly to the telephone
wall jack.
If you are not using a proper grounded power outlet for your HP all-in-one, you
might hear static on your phone line. Try connecting to another power outlet.

The phone cord that came with my HP all-in-one is not long enough
Solution
If the phone cord that came with your HP all-in-one is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
Tip If your HP all-in-one came with a 2-wire phone cord adaptor, you can use it
with a 4-wire phone cord to extend the length. For information on using the 2wire phone cord adaptor, see the documentation that came with it.
1

User Guide

Using the phone cord supplied in the box with your HP all-in-one, connect one
end to the coupler, then connect the other end to the port labeled "1-LINE" on
the back of your HP all-in-one.
Connect another phone cord to the open port on the coupler and to the
telephone wall jack, as shown below.

189

Troubleshooting information

To extend your phone cord

Chapter 16

Telephone wall jack

Coupler

Phone cord supplied in the box with the HP all-in-one

I am having problems faxing over the Internet
Solution
Check the following:
●

●

The FoIP service might not work properly when the HP all-in-one is sending
and receiving faxes at high speed (33600bps). If you experience problems
sending and receiving faxes, use a slower fax speed. You can do this by
changing the Fax Speed setting from High (the default) to Medium. For
information on changing this setting, see Set the fax speed.
You can only send and receive faxes by connecting a phone cord to the port
labeled "1-LINE" on the HP all-in-one and not from the Ethernet port. This
means that your connection to the Internet must be done either through a
converter box (which supplies regular analog phone jacks for fax connections)
or your telephone company.
You should also check with your telephone company to make sure their
Internet phone service supports faxing. If they do not support faxing, you will
not be able to send and receive faxes through the Internet.

HP Instant Share setup issues
HP Instant Share setup errors (such as might be involved in setting up your
HP Passport account or Address Book) are covered in the HP Instant Share service
screen-specific help. Specific operational troubleshooting information is provided in the
HP Instant Share troubleshooting.
Troubleshooting information

Use this section to solve HP Instant Share errors generated as a result of the way the
device was set up.
Minimum installation error

190

HP Photosmart 2600/2700 series all-in-one

Solution
HP Instant Share cannot be set up on your HP all-in-one. The HP Instant Share
feature is not installed.
➔ To enable the HP Instant Share feature, insert the installation CD that came
with your product and select Typical (Recommended).
–
–

If you need an installation CD for an HP Photosmart 2600 series all-inone, you can order one from www.hp.com/support.
If you need an installation CD for an HP Photosmart 2700 series all-inone, you can order one from www.hp.com/support.

Note If your system does not meet the system requirements for a Typical
software installation, you will not be able to install and use HP Instant
Share.
You need to install device software
Solution
You have not installed the HP all-in-one software.
➔ To install the HP all-in-one software, insert the installation CD that came with
your product and select Typical (Recommended).
–
–

(HP Instant Share) Not Set Up
Solution
You have pressed the HP Instant Share button and your HP all-in-one is not
registered with HP Instant Share.
1
2

Press 1 to select Yes, set up HP Instant Share for easy photo sharing.
The HP Instant Share Setup Wizard opens in a browser on your computer.
Follow the onscreen instructions to obtain an HP Passport account and set up
your HP all-in-one for HP Instant Share.

HP Instant Share is not set up or network is not available
Solution
1
2
3

Press HP Instant Share on the control panel of your HP all-in-one.
Press 1 to select Yes, set up HP Instant Share for easy photo sharing.
The HP Instant Share Setup Wizard opens in a browser on your computer.
Follow the onscreen instructions to obtain an HP Passport account and set up
your HP all-in-one for HP Instant Share.

Solution
The network is not available.
➔

User Guide

For detailed information, see the Network Guide that came with your HP allin-one.

191

Troubleshooting information

You have not set up HP Instant Share on your device.

Chapter 16

Destinations not set up on device. Refer to manual for Help.
Solution
The HP Instant Share service did not find any destinations. No destinations were
configured.
➔ Create destinations to designate locations to which you want to send images.
A destination, for example, can be an e-mail address, a friend or relative's
network-connected device, an online photo album, or an online photo finishing
service. Availability of services varies by country/region.
To create destinations
1
2

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3 to select Add New Destination.
The Select Computer menu appears, with a list of computers connected to
your network.
Select a computer from the list.
Note HP Image Zone software must be installed on the computer selected,
and the computer must be able to access the HP Instant Share service.

The HP Instant Share service screens appear in a window on your computer.
Sign in to HP Instant Share with your HP Passport userid and password.
The HP Instant Share manager appears.
Note You will not be prompted for your HP Passport userid and password if
you have set the HP Instant Share service to remember them.

Troubleshooting information

Note To send to a device: 1) both the sender and recipient must have an
HP Passport user ID and password; 2) the device to which the image is
sent must be registered with HP Instant Share; and 3) the image must
be sent using HP Instant Share E-mail or HP remote printing.
Prior to setting up a device destination in HP Instant Share E-mail or
adding a printer for use with HP remote printing, ask the recipient for the
unique name he assigned to his network-connected device. The device
name is created by a person when he signs up with HP Instant Share
and registers his device. For more information, see Get started.

Operational troubleshooting
The HP Photosmart 2600/2700 series all-in-one troubleshooting section in the
HP Image Zone contains troubleshooting tips for some of the most common issues
associated with your HP all-in-one.

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HP Photosmart 2600/2700 series all-in-one

To access the troubleshooting information from a Windows computer, go to the
HP Director, click Help, and then choose Troubleshooting and Support.
Troubleshooting is also available through the Help button that appears on some error
messages.
To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the
HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image
Zone Help from the Help menu, and then choose HP Photosmart 2600/2700 series
all-in-one Troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at www.hp.com/
support. The website also provides answers to frequently asked questions.

Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or
go to www.hp.com/support.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray. For more information, see Avoid paper jams.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Paper has jammed the HP all-in-one
Solution
1

Press in the tabs on the rear clean-out door to remove the door as shown
below.

Gently pull the paper out of the rollers.
Warning If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might remain
inside the device. If you do not remove all the pieces of paper from the
HP all-in-one, more paper jams are likely to occur.

3
4

User Guide

Replace the rear clean-out door. Gently push the door forward until it snaps
into place.
Press OK to continue the current job.

193

Troubleshooting information

Caution Trying to clear a paper jam from the front of the HP all-in-one
can damage the print mechanism. Always access and clear paper jams
through the rear clean-out door.

Chapter 16

Paper has jammed the optional two-sided printing accessory
Solution
You might need to remove the two-sided printing accessory. For more information,
see the printed guide that came with your two-sided printing accessory.
Note If you turned the HP all-in-one off before clearing the paper jam, turn it back
on, and then restart your printing or copying job.

Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of the
print cartridges. Try the following:
1
2

3
4
5

Remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.
If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
If the self-test report shows a problem, clean the print cartridges.
If the problem persists, clean the copper-colored contacts of the print cartridges.
If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.

For more information on these topics, see Maintain your HP all-in-one.

HP Instant Share troubleshooting
Error messages discussed in this section appear on your HP all-in-one color graphics
display. Basic HP Instant Share troubleshooting topics are covered below. Online help
is provided for any error messages encountered on the HP Instant Share service.
General errors
Use this section to solve the following generic HP Instant Share errors.
HP Instant Share error. Refer to manual for Help.
Solution
The HP all-in-one experienced an error.
➔ Shut down and restart your HP all-in-one.
Troubleshooting information

To shut down your HP all-in-one
1
2

Turn off the HP all-in-one by using the On button located on the control panel.
Unplug the power cord from the back of the HP all-in-one.

HP Instant Share error. Try again later.
Solution
The HP Instant Share service sent data that is not recognized by the HP all-in-one.
➔ Try the task again later. If that doesn't work, shut down and restart your
HP all-in-one.

194

HP Photosmart 2600/2700 series all-in-one

To shut down your HP all-in-one
1
2

Turn off the HP all-in-one by using the On button located on the control panel.
Unplug the power cord from the back of the HP all-in-one.

Connection errors
Use this section to solve the following errors generated when your HP all-in-one fails to
connect to the HP Instant Share service.
No network connection. See documentation.
Solution
Wired network
Network cables are loose or disconnected.
Incomplete or incorrect network connections prevent devices from communicating
with each other and generate problems in your network.
●

●

Check cable connections from the HP all-in-one to your gateway, router, or
hub to ensure connections are secure. If these connections are secure, check
your remaining cables to ensure connections are secure. Make sure none of
the cables are crushed or damaged.
Check all of the following connections: power cords; cables between the
HP all-in-one and the hub or router; cables between the hub or router and your
computer; and (if applicable) cables to and from your modem or Internet
connection.
If the connections mentioned above are secure, connect the cable to the
HP all-in-one to a working part of the network to verify the cable is bad, or
swap out remaining cables (one at a time) until you replace the malfunctioning
cable.
Note You can also launch the HP Director from the desktop on your
computer, and click Status. A dialog box appears on the computer
stating whether or not the HP all-in-one is connected.

Solution
Wireless Network
There is some sort of interference.
The HP all-in-one is out of range of the access point.
●

User Guide

195

Troubleshooting information

●

Verify that physical barriers and other forms of interference are limited.
Signals transmitted between your HP all-in-one and access point are affected
by interference from other wireless devices - including cordless phones,
microwave ovens, and neighboring wireless networks. Physical objects
between the computer and the HP all-in-one also affect transmitted signals. If
this is occurring, move your network components closer to the HP all-in-one.
To minimize interference from another wireless network, try changing
channels.
Move the HP all-in-one and the access point closer together. If the distance
between your access point and the HP all-in-one is significant, try reducing the
distance. (The range for 802.11b is approximately 100 feet, and less if there is
any interference.) If possible, provide a clear path between the access point
and HP all-in-one, and minimize sources of radio interference.

Chapter 16

Solution
Your HP all-in-one was connected to a network at one time. It is now directly
connected to a computer using a USB cable. The HP Instant Share application is
reading the previous network settings.
➔

If you are trying to use HP Instant Share while using a USB cable, reset the
network settings on the HP all-in-one or access HP Instant Share from the
HP Image Zone software on your computer.
Note For more information on resetting network settings, see the Networking
Guide that came with your HP all-in-one.

Failed to connect to HP Instant Share
Solution
The domain name server (DNS) did not have an entry for the URL.
➔ Check the DNS settings, then try the task again later.
To check the DNS IP address
1
2

3
4

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
Press 8, and then press 1.
This selects Network and then View Network Settings.
The Network Settings menu appears.
Press 1 to select Print Detailed Report.
The network configuration page prints on your HP all-in-one.
Find the DNS Server information and verify that the IP address of the
network's domain name server is accurate.
Call your Internet Service Provider (ISP) to verify the DNS address.
If it is invalid, access the embedded Web server (EWS) and enter the correct
IP address.

To enter information in the EWS
1
2

Troubleshooting information

3
4

Find the device IP Address on the network configuration page.
Enter the device IP Address into the Address field on a browser on your
computer.
The EWS Home page appears in your browser window.
Click the Networking tab.
Using the sidebar navigation, find the information you are looking to change
and enter the correct information.
For more information, see the HP Photosmart 2600/2700 series all-in-one
section in the HP Image Zone Help.

196

HP Photosmart 2600/2700 series all-in-one

Solution
The HP Instant Share service is not responding. Either the service is down for
maintenance, the proxy settings are inaccurate, or one or more of your network
cables are disconnected.
➔

Try one of the following:
–
–
–

Check your proxy settings (see the procedure below).
Check your network connections. For more information, see the Network
Guide that came with your HP all-in-one.
Try the task again later.
Note Your HP all-in-one does not support proxies that require
authentication.

To check your proxy settings
1
2

3
4
5

6
7
8
9

Press Setup on the control panel of your HP all-in-one.
The Setup Menu appears on the color graphics display.
Press 8, and then press 1.
This selects Network and then View Network Settings.
The Network Settings menu appears.
Press 1 to select Print Detailed Report.
The network configuration page prints on your HP all-in-one.
Find the device IP Address on the network configuration page.
Enter the device IP Address into the Address field on a browser on your
computer.
The embedded Web server (EWS) Home page appears in your browser
window.
Click the Networking tab.
Under Applications, click Instant Share.
Verify the proxy settings.
If the settings are inaccurate, enter the correct information in the appropriate
field(s) in the EWS.
For more information, see the Network Guide that came with your HP all-inone.

Failed to connect to HP Instant Share. Check DNS address.
Solution

For more information, see To check the DNS IP address.
Failed to connect to HP Instant Share. DNS server not responding.
Solution
Either the DNS server is not responding, the network is down, or the DNS IP
address is invalid.
1

User Guide

Verify the DNS IP address used by your HP all-in-one.

197

Troubleshooting information

The HP all-in-one cannot connect to the HP Instant Share service. Possible causes
include: the DNS IP address is unknown; no DNS IP address is set; or the DNS IP
address is all zeroes.
➔ Verify the DNS IP address used by your HP all-in-one.

Chapter 16

For more information, see To check the DNS IP address.
If the DNS IP address is valid, try connecting again later.

Failed to connect to HP Instant Share. Check proxy address.
Solution
The DNS server could not resolve the proxy URL to an IP address.
1
2

Verify the proxy information used by your HP all-in-one.
For more information, see To check your proxy settings.
If the proxy information is valid, try connecting again later.

Connection lost to HP Instant Share service.
Solution
The HP all-in-one lost its connection to the HP Instant Share service.
1

Check physical network connections and make sure the network is
operational.
For more information, see the Network Guide that came with your HP all-inone.
Once you verify network connectivity, retry the task.

Send image collections errors
Use this section to solve errors generated when problems are encountered sending
images from your HP all-in-one to a selected destination.
Corrupted Destination file found.
Solution
There is something wrong with the format of the Destination (Intent) file on the
memory card.
➔

Consult the user documentation that came with your camera and reassign
intents on the memory card.

Destination not authorized on this device.
Solution
One or more of the HP Instant Share destinations does not belong to the registered
user of the device.
Troubleshooting information

➔

Make sure the camera and HP all-in-one are registered under the same
HP Passport account.

Memory card error
Solution
The memory card might be defective.
1
2
3

Remove the memory card from the HP all-in-one, and then reinsert the card.
If this does not work, shut down and restart your HP all-in-one.
If this does not work, reformat the memory card.
As a last resort, replace the memory card.

198

HP Photosmart 2600/2700 series all-in-one

HP Instant Share storage limit exceeded. Refer to manual for Help.
Solution
The job you were sending failed. Allotted disk space has been exceeded on the
HP Instant Share service.
Note Older files are automatically deleted from your account. This error will go
away in a few days or weeks.
To remove files from the HP Instant Share service
1
2

Press HP Instant Share on the control panel of your HP all-in-one.
The HP Instant Share menu appears on the color graphics display.
Press 3, and then press 5.
This selects the Instant Share Options menu and then Manage Account.
The HP Instant Share service screens appear in a window on your computer.
Sign in to HP Instant Share with your HP Passport userid and password.
Note You will not be prompted for your HP Passport userid and password if
you have set the HP Instant Share service to remember them.

4
5
6

Follow the onscreen instructions.
From the HP Instant Share setup menu, select Manage Account.
Follow the onscreen instructions to remove files from your account.

Send and Receive image collections errors
Use this section to solve errors that are common to both HP Instant Share Send and
Receive functions.
Login failed. Refer to the manual for Help.
Solution
The HP all-in-one failed to log in to the HP Instant Share service.
●
●

Try again later.
Set up the device again through HP Instant Share.

HP Instant Share service discontinued.
Solution
The HP Instant Share service has been discontinued.
➔

Troubleshooting information

The service has been discontinued. If you have any questions, contact HP
Customer Support.

HP Instant Share service temporarily unavailable. Try again later.
Solution
The HP Instant Share service is currently down for maintenance.
➔ Try connecting again later.

User Guide

199

Chapter 16

HP Instant Share Error Report messages
If you encounter a problem while sending images to a destination, an HP Instant Share
Error Report prints on your HP all-in-one. Use this section to solve possible file
problems shown on the Error Report.
Unsupported file format
Solution
One of the files sent to the HP Instant Share service is not one of the supported file
types.
➔ Convert the file to a JPEG and try the task again.
Corrupted file
Solution
The file you sent is corrupted.
➔ Replace the file and try again. For example, retake the digital photo or
regenerate the image.
Exceeds supported file size
Solution
One of the files sent to the HP Instant Share service exceeds the server's file size
limit.
➔ Rework the image so that it is below 5 MB in size, and then try sending it
again.

Photo memory card troubleshooting
The following troubleshooting tips relate only to Macintosh users of iPhoto.
You insert a memory card into a networked HP all-in-one, but iPhoto does not see
it.
Solution

Troubleshooting information

A memory card must appear on the desktop for iPhoto to find it, but a memory card
inserted in a networked HP all-in-one does not automatically mount on the
desktop. If you simply launch iPhoto from its folder or by double-clicking an alias,
the application cannot see the inserted, but unmounted memory card. Instead start
the HP Director and choose iPhoto from More Applications. When you start
iPhoto from within the HP Director in this way, the application sees and mounts the
memory card automatically.
You have video clips on a memory card, but they do not appear in iPhoto after
you import the memory card’s contents.
Solution
iPhoto handles still photos only. To manage both video clips and still images, use
Unload Images from the HP Director instead.

200

HP Photosmart 2600/2700 series all-in-one

Fax troubleshooting
Tip For additional fax troubleshooting topics, such as problems with your printouts or
slow fax reception, see the onscreen Troubleshooting Help that came with your
HP Image Zone software.
When I send a fax, I receive an error message saying the memory is full
Solution
If you are sending a fax and receive a message on the color graphics display
indicating the memory is full, try the following:
●
●

●

If you are sending a multiple-page fax, try sending the pages separately, one
at a time.
Try changing the Lighter/Darker setting to either a lighter or darker setting and
resending the fax. For information on changing the Lighter/Darker setting, see
Change the lighter/darker setting.
If you are sending a black-and-white fax with Photo resolution, try pressing
Start Color instead of Start Black.

Device update
Several options are provided to update your HP all-in-one. Each involves downloading a
file to your computer to start the Device Update Wizard. For example:
●
●

Based on advice from HP customer support you might access the HP support
website to retrieve an upgrade for your device.
A dialog might appear on your HP all-in-one color graphics display to direct you to
update your device.

Note If you are a Windows user, you can set the Software Update utility (part of the
HP Image Zone software installed on your computer) to automatically search the
HP support website for device updates at predetermined intervals. For more
information on the Software Update utility, see the onscreen HP Image Zone
Help.

Device update (Windows)
Use one of the following to retrieve an update for your device:
●

Note After the Software Update utility is installed on your computer, it searches
for device updates. If you do not have the latest version of the Software
Update utility at the time of install, a dialog appears on your computer
prompting you to upgrade. Accept the upgrade.

User Guide

201

Troubleshooting information

●

Use your Web browser to download an update for your HP all-in-one from
www.hp.com/support. The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the Device Update Wizard
opens on your computer.
Use the Software Update utility to automatically search the HP support website for
device updates at predetermined intervals.

Chapter 16

To use device update
1

Do one of the following:
–
–

2
3
4
5

Double-click the update .exe file you downloaded from www.hp.com/support.
When prompted, accept the device update found by the Software Update
utility.

The Device Update Wizard opens on your computer.
At the Welcome screen, click Next.
The Select a Device screen appears.
Select your HP all-in-one from the list, and then click Next.
The Important Information screen appears.
Make sure your computer and device meet the requirements listed.
If you meet the requirements, click Update.
The Updating Device screen appears. A light begins to flash on the control panel
of your HP all-in-one.
The screen on your color graphics display turns green as the update is loaded and
extracted to your device.
Do not disconnect, shut down, or otherwise disturb your device while the update is
occurring.
Note If you disrupt the update, or an error message indicates the update failed,
call HP support for assistance.
After your HP all-in-one shuts down and restarts, an update complete screen
appears on your computer

Your device is updated. It is now safe to use your HP all-in-one.

Device update (Macintosh)
The device update installer provides a means to apply updates to your HP all-in-one as
follows:
1
2

Troubleshooting information

3
4

Use your Web browser to download an update for your HP all-in-one from
www.hp.com/support.
Double-click the downloaded file.
The installer opens on your computer.
Follow the onscreen prompts to install the update to your HP all-in-one.
Restart the HP all-in-one to complete the process.

202

HP Photosmart 2600/2700 series all-in-one

Get HP support
Hewlett-Packard provides Internet and phone support for your HP all-in-one.
This chapter provides information on how to get support from the Internet, contact HP customer
support, access your serial number and service ID, and prepare your HP all-in-one for shipment.
If you are unable to find the answer you need in the printed or onscreen documentation supplied
with your product, you can contact one of the HP support services listed in the following pages.
Some support services are available only in the U.S. and Canada, while others are available in
many countries/regions worldwide. If a support service number is not listed for your country/
region, contact your nearest authorized HP dealer for help.

Get support and other information from the Internet
If you have Internet access, you can get help from the following HP website:
www.hp.com/support
This website offers technical support, drivers, supplies, and ordering information.

HP customer support
Software programs from other companies might be included with your HP all-in-one. If you
experience problems with any of those programs, you will receive the best technical assistance by
calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a
Your HP all-in-one is plugged in and turned on.
b
The specified print cartridges are installed correctly.
c
The recommended paper is properly loaded in the input tray.
2
Reset your HP all-in-one:
a
Turn off the HP all-in-one by pressing the On button.
b
Unplug the power cord from the back of the HP all-in-one.
c
Plug the power cord back into the HP all-in-one.
d
Turn on the HP all-in-one by pressing the On button.
3
For more information, go to www.hp.com/support.
This website offers technical support, drivers, supplies, and ordering information.
4
If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a
Have the specific name of your HP all-in-one, as it appears on the control panel,
available.
b
Print a self-test report. For information on printing a self-test report, see Print a self-test
report.
c
Make a color copy to have available as a sample printout.
d
Be prepared to describe your problem in detail.
e
Have your serial number and service ID ready. For information on how to access your
serial number and service ID, see Access your serial number and service ID.
5
Call HP Customer Support. Be near your HP all-in-one when you call.

Access your serial number and service ID
You can access important information by using the Information Menu of your HP all-in-one.

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Get HP support

Chapter 17

Get HP support

Note If your HP all-in-one is not turning on, you can view the serial number by looking at the top
sticker above the rear USB port. The serial number is the 10-character code in the upper
left corner of the sticker.
1
2
3
4
5

Press and hold OK. While holding OK, press 4. This displays the Information Menu.
Press
until Model Number appears and then press OK. This displays the service ID.
Write down the complete service ID.
Press Cancel and then
until Serial Number appears.
Press OK. This displays the serial number.
Write down the complete serial number.
Press Cancel to exit the Information Menu.

Call in North America during warranty
Call 1-800-474-6836 (1-800-HP invent). US phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside the
warranty period.

Call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of current
international HP Support Service numbers, go to www.hp.com/support and choose your own
country/region or language.
You can call the HP support center in the following countries/regions. If your country/region is not
listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain
services.
Support service is free during the warranty period; however, your standard long-distance phone
charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support in your
country/region by going to www.hp.com/support.
Alternatively, you can ask your dealer or call HP at the phone number provided in this guide.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
Country/Region

HP technical support

Country/Region

HP technical support

Algeria1

+213 61 56 45 43

Lebanon

+971 4 883 8454

Argentina

(54)11-4778-8380, 0810-555-5520

Luxembourg (French)

900 40 006

Australia during warranty

131047

Luxembourg (German)

900 40 007

Australia post-warranty
(per-call charge)

1902 910 910

Malaysia

1-800-805405

Austria

+43 1 86332 1000

Mexico

01-800-472-6684

Bahrain

800 171

Mexico (Mexico City)

(55) 5258-9922

Bangladesh

fax to: +65-6275-6707

Middle East

+971 4 366 2020

Belgium (Dutch)

+32 070 300 005

Morocco1

+212 22 404747

Belgium (French)

+32 070 300 004

Netherlands (0.10 Euro/
min.)

0900 2020 165

204

HP Photosmart 2600/2700 series all-in-one

(continued)
HP technical support

Country/Region

HP technical support

Bolivia

800-100247

New Zealand

0800 441 147

Brazil (Demais
Localidades)

0800 157751

Nigeria

+234 1 3204 999

Brazil (Grande São
Paulo)

(11) 3747 7799

Norway2

+47 815 62 070

Brunei

fax to: +65-6275-6707

Oman

+971 4 883 8454

Cambodia

fax to: +65-6275-6707

Pakistan

fax to: +65-6275-6707

Canada during warranty

(905) 206 4663

Palestine

+971 4 883 8454

Canada post-warranty
(per-call charge)

1-877-621-4722

Panama

001-800-711-2884

Caribbean & Central
America

1-800-711-2884

Peru

0-800-10111

Chile

800-360-999

Philippines

632-867-3551

China

86-21-38814518,
8008206616

Poland

+48 22 5666 000

Colombia

01-800-51-474-6836
(01-800-51-HP invent)

Portugal

+351 808 201 492

Costa Rica

0-800-011-4114, 1-800711-2884

Puerto Rico

1-877-232-0589

Czech Republic

+420 261307310

Qatar

+971 4 883 8454

Denmark

+45 70 202 845

Romania

+40 (21) 315 4442

Dominican Republic

1-800-711-2884

Russian Federation,
Moscow

+7 095 7973520

Ecuador (Andinatel)

999119+1-800-7112884

Russian Federation, St.
Petersburg

+7 812 3467997

Ecuador (Pacifitel)

1-800-225528+1-8007112884

Saudi Arabia

800 897 1444

Egypt

+20 2 532 5222

Singapore

65 - 62725300

English (International)

+44 (0) 207 512 5202

Slovakia

+421 2 50222444

Finland

+358 (0) 203 66 767

South Africa (RSA)

086 0001030

France (0.34 Euro/min.)

+33 (0)892 69 60 22

South Africa, Outside
Republic

+27 11 2589301

Germany (0.12 Euro/
min.)

+49 (0) 180 5652 180

Spain

+34 902 010 059

Greece (Cyprus to
Athens toll free)

800 9 2649

Sri Lanka

fax to: +65-6275-6707

User Guide

Get HP support

Country/Region

205

Chapter 17

Get HP support

(continued)
Country/Region

HP technical support

Country/Region

HP technical support

Greece, inside country/
region

801 11 22 55 47

Sweden

+46 (0)77 120 4765

Greece, international

+30 210 6073603

Switzerland 3

+41 0848 672 672

Guatemala

1800-995-5105

Taiwan

+886 (2) 8722-8000,
0800 010 055

Hong Kong SAR

+(852) 2802 4098

Thailand

0-2353-9000

Hungary

+36 1 382 1111

Trinidad & Tobago

1-800-711-2884

India

91-80-8526900

Tunisia1

+216 71 89 12 22

India (toll free)

1600-4477 37

Turkey

+90 216 579 71 71

Indonesia

62-21-350-3408

Ukraine, Kiev

+7 (380 44) 4903520

Ireland

+353 1890 923 902

United Arab Emirates

800 4520

Israel

+972 (0) 9 830 4848

United Kingdom

+44 (0) 870 010 4320

Italy

+39 848 800 871

United States

1-800-474-6836 (1-800HP invent)

Jamaica

1-800-711-2884

Venezuela

0-800-474-6836 (0-800HP invent)

Japan

+81-3-3335-9800

Venezuela (Caracas)

(502) 207-8488

Jordan

+971 4 883 8454

Vietnam

84-8-823-4530

Korea

+82 1588 3003

W. Africa

+351 213 17 63 80

Kuwait

+971 4 883 8454

Yemen

+971 4 883 8454

1
2
3

This Call Center supports French-speaking customers from the following countries/regions: Morocco,
Tunisia, and Algeria.
Setup price per call: 0.55 Norway kroner (0.08 Euro), customer price per minute: 0.39 Norway kroner
(0.05 Euro).
This Call Center supports German-, French-, and Italian-speaking customers in Switzerland (0.08 CHF/
min. during peak hours, 0.04 CHF/min. during off-peak hours).

Call in Australia post-warranty
If your product is not under warranty, call 131047. A per-incident, out-of-warranty support fee will
be charged to your credit card.
You can also call 1902 910 910. A per-incident, out-of-warranty support fee will be charged to your
phone bill.

206

HP Photosmart 2600/2700 series all-in-one

Call HP Korea customer support
Get HP support

Call HP Japan customer support

TEL : 0570-000-511
03-3335-9800
FAX : 03-3335-8338
9:00

17:00

10:00

17:00

1/1

FAX

User Guide

207

Chapter 17

Get HP support

HP Quick Exchange Service (Japan)

HP Quick Exchange Service

0570-000511
:03-3335-9800
:
9:00
10:00
5:00
1 1
3

5:00

Prepare your HP all-in-one for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the
original packing materials to avoid further damage. You can remove print cartridges from your
HP all-in-one whether it is turning on or not. Retain the power cord and control panel overlay in
case the HP all-in-one needs to be replaced.
This section provides instructions on how to remove print cartridges from a functional HP all-inone, remove print cartridges from a non-functional HP all-in-one, and remove the control panel
overlay and pack your HP all-in-one.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).

Remove print cartridges from a functional HP all-in-one
1
2
3

Turn on the HP all-in-one.
See Remove print cartridges from a nonfunctional HP all-in-one if your device will not turn on.
Open the print-carriage access door.
Wait until the print carriage is idle and silent, and then remove the print cartridges from their
slots and lower the latches. For information on removing the print cartridges, see Replace the
print cartridges.
Warning Remove both print cartridges and lower both latches. Failure to do so
might damage your HP all-in-one.

208

Place the print cartridges in print cartridge protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP all-in-one unless the
HP customer support call agent instructs you to.

HP Photosmart 2600/2700 series all-in-one

Close the print-carriage access door and wait a few minutes for the print carriage to move
back to its home position (on the right side).
Get HP support

Note Make sure the scanner has returned to its parked position before turning off the
HP all-in-one.
6
7

Press the On button to turn off the HP all-in-one.
Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the
power cord with the HP all-in-one.
Warning The replacement HP all-in-one will not be shipped with a power cord.
Store the power cord in a safe place until the replacement HP all-in-one arrives.

See Remove the control panel overlay and pack your HP all-in-one to complete preparation
for shipment.

Remove print cartridges from a nonfunctional HP all-in-one
Follow these steps if you need to remove print cartridges for shipment and your HP all-in-one will
not turn on. See Remove print cartridges from a functional HP all-in-one if your device is turning
on. Follow the steps below to unlock the print cartridge cradle, remove the print cartridges, and
then lock the print cartridge cradle.
1
Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the
power cord with the HP all-in-one.
Warning The replacement HP all-in-one will not be shipped with a power cord.
Store the power cord in a safe place until the replacement HP all-in-one arrives.
2

Facing the front of the HP all-in-one, turn the right-hand side toward you until approximately
12.5 cm (5 inches) of the bottom right side hangs over the edge of a flat surface (such as a
desk or table).
This exposes a round purple cover on the bottom.
Warning Do not tilt the HP all-in-one on its side, this might cause more damage.

Locate the cover on the bottom, and then follow the steps below to unlock the print cartridge
cradle.
a
Use the tab to rotate the cover 1/4 turn in either direction.
b
Remove the cover. This exposes a gear that controls the height of the print cartridge
cradle.
c
Rotate the gear toward the back of the unit until it stops.
Note You will rotate the gear a number of times before it stops.

User Guide

209

Get HP support

Chapter 17

6
7

Open the print-carriage access door, and then remove the print cartridges from their slots and
lower the latches.
Remove both print cartridges and lower both latches. Failure to do so might damage your
HP all-in-one.
Place the print cartridges in print cartridge protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP all-in-one unless the
HP customer support call agent instructs you to.
Rotate the gear toward the front of the HP all-in-one until it stops.
This locks and secures the print cartridge cradle for safe shipment.
Reattach the cover to the bottom of the HP all-in-one by aligning the two tabs directly across
from each other on the cover with the whole slots. With the cover in position rotate it 1/4 turn
to lock the cover in its place.
See Remove the control panel overlay and pack your HP all-in-one to complete preparation
for shipment.

Remove the control panel overlay and pack your HP all-in-one
Complete the following steps once you have removed the print cartridges and unplugged the
HP all-in-one.
Warning The HP all-in-one must be unplugged before following these steps.
1

210

Remove the control panel overlay as follows:
a
Make sure the color graphics display is lying flat against the HP all-in-one.
b
Place your finger on the top right corner of the control panel overlay.
c
Gently pry the corner up and lift the control panel overlay from the device as shown
below.

HP Photosmart 2600/2700 series all-in-one

Retain the control panel overlay. Do not return the control panel overlay with the HP all-inone.
Warning The replacement HP all-in-one might not come with a control panel
overlay. Store your control panel overlay in a safe place, and when the replacement
HP all-in-one arrives, reattach your control panel overlay. You must attach your
control panel overlay to use the control panel functions on the replacement HP allin-one.
Tip See the Setup Guide that came with your HP all-in-one for instructions on how to attach
your control panel overlay.
Note The replacement HP all-in-one might come with instructions for setting up your device.

4
5

User Guide

If available, pack the HP all-in-one for shipment by using the original packing materials or the
packaging materials that came with your exchange device.

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
Place the return shipping label on the outside of the box.
Include the following items in the box:
–
A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
–
A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
–
Your name, address, and a phone number where you can be reached during the day.
211

Get HP support

Tip You can also use a thin, flat object, such as a credit card, to lift the control panel
overlay. Gently slide the credit card at a slight angle, about 45 degrees, between
the color graphics display and the control panel overlay. Apply slight downward
pressure to lift the control panel overlay.

Get HP support

Chapter 17

212

HP Photosmart 2600/2700 series all-in-one

Warranty information
Your HP all-in-one comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory warranty is
also provided.
This chapter provides information on duration of limited warranty, warranty service, warranty
upgrades, returning you HP all-in-one for service, and contains the Hewlett-Packard limited global
warranty statement.

Duration of limited warranty

Warranty service
To obtain HP repair service, the customer must contact an HP service office or an HP Customer
Support Center for basic troubleshooting first. See HP customer support for steps to take before
calling Customer Support.
If your HP all-in-one needs a minor part replacement that you can replace, HP might prepay
shipping charges, duty and taxes; provide telephone assistance for replacing the part; and pay
shipping charges, duty, and taxes for any part that HP asks you to return. Otherwise, the
HP Customer Support Center will direct you to an authorized service provider who is certified by
HP to service the product.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).

Warranty upgrades
Depending on your country/region, HP might offer a warranty upgrade option that extends or
enhances your standard product warranty. Available options might include priority phone support,
return service, or next business day exchange. Typically, service coverage begins on product
purchase date and must be purchased within a limited time of product purchase.
For more information:
●
In the U.S., dial 1-866-234-1377 to speak to an HP advisor.
●
Outside the U.S., please call your local HP Customer Support office. See Call elsewhere in
the world for a list of international Customer Support numbers.
●
Go to www.hp.com/support.
If prompted, choose your country/region, and then find warranty information.

Returning your HP all-in-one for service
Before returning your HP all-in-one for service, you must call HP Customer Support. See
HP customer support for steps to take before calling Customer Support.
Note This information does not apply to customers in Japan. For information on service options in
Japan, see HP Quick Exchange Service (Japan).

User Guide

213

Warranty information

Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty"
date printed on the cartridge has been reached, whichever occurs first. This warranty does not
cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered
with.

Chapter 18

Hewlett-Packard limited global warranty statement
The following information specifies the HP limited global warranty.

Extent of limited warranty

Warranty information

Hewlett-Packard ("HP") warrants to the end-user customer ("Customer") that each HP Photosmart
2600/2700 series all-in-one product ("Product"), including related software, accessories, media,
and supplies, shall be free from defects in material and workmanship for the duration, which
begins on the date of purchase by the Customer.
For each hardware Product, the duration of HP's limited warranty is one year for parts and one
year for labor. For all other Products, the duration of HP's limited warranty for both parts and labor
is ninety days.
For each software Product, HP's limited warranty applies only to a failure to execute programming
instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error
free.
HP's limited warranty covers only those defects which arise as a result of normal use of a Product,
and does not cover any other problems, including those which arise as a result of (a) improper
maintenance or modification, (b) software, accessories, media, or supplies not provided or
supported by HP, or (c) operation outside the Product's specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not
affect either the warranty to the Customer or any HP support contract with the Customer.
However, if Product failure or damage is attributable to the use of a non-HP or refilled ink
cartridge, HP shall charge its standard labor and materials charges to service the Product for the
failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall
either repair or replace the defective Product, at HP's option. Where labor charges are not covered
by HP's limited warranty, repairs shall be at HP's standard charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by HP's
warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase
price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the defective
Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality at least
equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or materials
equivalent to new in performance.
HP's limited warranty for each Product is valid in any country/region or locality where the covered
HP product is distributed by HP. Contracts for additional warranty service, such as on-site service,
are available from any authorized HP service facility in countries/regions where the product is
distributed by HP or by an authorized representative.

Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations of liability
To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are
the Customer's sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL
HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT,

214

HP Photosmart 2600/2700 series all-in-one

OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.

Local law

Limited warranty information for EU countries/regions
Listed below are the names and addresses of the HP entities which grant HP's Limited Warranty
(manufacturer's warranty) in EU countries/regions.
You may also have statutory legal rights against the seller on the basis of the purchase
agreement in addition to the manufacturer's warranty, which are not restricted by this
manufacturer's warranty.
Belgique/Luxembourg

Ireland

Hewlett-Packard Belgium SA/NV

Hewlett-Packard Ireland Ltd.

Woluwedal 100

30 Herbert Street

Boulevard de la Woluwe

IRL-Dublin 2

B-1200 Brussels
Danmark

Nederland

Hewlett-Packard A/S

Hewlett-Packard Nederland BV

Kongevejen 25

Startbaan 16

DK-3460 Birkeroed

1187 XR Amstelveen NL

France

Portugal

Hewlett-Packard France

Hewlett-Packard Portugal - Sistemas de

1 Avenue du Canada

Informática e de Medida S.A.

Zone d'Activite de Courtaboeuf

Edificio D. Sancho I

F-91947 Les Ulis Cedex

Quinta da Fonte
Porto Salvo
2780-730 Paco de Arcos
P-Oeiras

User Guide

215

Warranty information

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also
have other rights which vary from state to state in the United States, from province to province in
Canada, and from country/region to country/region elsewhere in the world.
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be
deemed modified to be consistent with such local law. Under such local law, certain disclaimers
and limitations of this Statement may not apply to the Customer. For example, some states in the
United States, as well as some governments outside the United States (including provinces in
Canada), may:
Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a
consumer (for example, the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
Grant the Customer additional warranty rights, specify the duration of implied warranties which the
manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS
LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO
SUCH CUSTOMERS.

Chapter 18
(continued)
Deutschland

Österreich

Hewlett-Packard GmbH

Hewlett-Packard Ges.m.b.H.

Herrenberger Straße 110-140

Lieblgasse 1

D-71034 Böblingen

A-1222 Wien

España

Suomi

Hewlett-Packard Española S.A.

Hewlett-Packard Oy

Carretera Nacional VI

Piispankalliontie 17

km 16.500

FIN-02200 Espoo

28230 Las Rozas

Warranty information

E-Madrid
Greece

Sverige

Hewlett-Packard Hellas

Hewlett-Packard Sverige AB

265, Mesogion Avenue

Skalholtsgatan

15451 N. Psychiko Athens

9S-164 97 Kista

Italia

United Kingdom

Hewlett-Packard Italiana S.p.A

Hewlett-Packard Ltd

Via G. Di Vittorio 9

Cain Road

20063 Cernusco sul Naviglio

Bracknell

I-Milano

GB-Berks RG12 1HN

216

HP Photosmart 2600/2700 series all-in-one

Technical information
This chapter provides information on accessing system requirements, paper specifications, print
specifications, copy specifications, memory card specifications, scan specifications, physical
specifications, power specifications, environmental specifications, regulatory notices, and the
declaration of conformity for your HP all-in-one.

System requirements
Software system requirements are located in the Readme file. For information on viewing the
Readme file, see View the Readme file.

Paper specifications
This section contains information about paper-tray capacities, paper sizes, and print margin
specifications.

Paper-tray capacities
Type

Paper weight

Input tray1

Output tray2

Plain paper (15 mm)

16 to 24 lb. (60 to 90
gsm)

150 (20 lb. paper)

50 black (20 lb. paper)

Index Cards

110 lb. index max (200
gsm)

Hagaki Cards (15 mm)

N/A

Envelopes (15 mm)

20 to 24 lb. (75 to 90
gsm)

Banners (4 mm)

16 to 24 lb. (60 to 90
gsm)

20 or fewer

Transparency film

N/A

25 or fewer

Labels (8 mm)

N/A

4 by 6 inch (10 by 15 cm)
Photo Paper

145 lb.

8.5 by 11 inch (216 by 279
mm) Photo Paper

N/A

User Guide

Technical information

1
2

20 color (20 lb. paper)

(236 gsm)

Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.

217

Chapter 19

Paper sizes
Type

Size

Paper

Letter: 216 by 279 mm (8.5 by 11 inches)
A4: 210 by 297 mm (8.27 by 11.7 inches)
A5: 148 by 210 mm (5.8 by 8.3 inches)
Executive: 184.2 by 266.7 mm (7.25 by 10.5 inches)
Legal1: 216 by 356 mm (8.5 by 14 inches)

Banner

HP Banner Paper, 90 g/m2 (24 lb. Bond), A (C1820A) and A4 Size
Third Party Z-Fold Computer Paper, 60-90 g/m2 (16-24 lb. Bond), A and
A4 size, with tractor perforations removed

Envelopes

U.S. #10: 104 by 241 mm (4.125 by 9.5 inches)
A2: 111 by 146 mm (4.4 by 5.8 inches)
DL: 110 by 220 mm (4.3 by 8.7 inches)
C6: 114 by 162 mm (4.5 by 6.4 inches)

Transparency film

Letter: 216 by 279 mm (8.5 by 11 inches)
A4: 210 by 297 mm

Photo paper

102 by 152 mm (4 by 6 inches)
127 by 178 mm (5 by 7 inches)
Letter: 216 by 279 mm (8.5 by 11 inches)

Technical information

A4: 210 by 297 mm (8.27 by 11.7 inches)
Cards

Index card: 76.2 by 127 mm (3 by 5 inches)
Index card: 101 by 152 mm (4 by 6 inches)
Index card: 127 by 203.2 mm (5 by 8 inches)
127 by 178 mm (5 by 7 inches)
A6: 105 by 148.5 mm (4.13 by 5.85 inches)
Hagaki postcard: 100 by 148 mm (3.94 by 5.83 inches)

Labels

Letter: 216 by 279 mm (8.5 by 11 inches)
A4: 210 by 297 mm (8.27 by 11.7 inches)

Custom

76 by 127 mm up to 216 by 356 mm (3 by 5 inches up to 8.5 by 14
inches)
1

20 lb. and up

Print margin specifications
Top (leading
edge)

Bottom (trailing
edge)1

Left

Right

U.S. (Letter, Legal)

1.8 mm (0.07
inches)

3 mm (0.12 inches)

3.2 mm (0.13
inches)

Executive

1.8 mm (0.07
inches)

6 mm (0.24 inches)

3.2 mm (0.13
inches)

218

HP Photosmart 2600/2700 series all-in-one

(continued)
Top (leading
edge)

Bottom (trailing
edge)1

Left

Right

ISO (A4, A5) and JIS
(B5)

1.8 mm (0.07
inches)

6.0 mm (0.2
inches)

3.2 mm (0.13
inches)

Envelopes

1.8 mm (0.07
inches)

14.3 mm (0.5
inches)

3.2 mm (0.13
inches)

Index Card (3 by 5
inch, 4 by 6 inch, 5 by
8 inch)

1.8 mm (0.07
inches)

6.0 mm (0.2
inches)

3.2 mm (0.13
inches)

Non-index 4 by 6 inch
card

3.2 mm (0.13
inches)

3 mm (0.12 inches)

3.2 mm (0.13
inches)

A6 card

1.8 mm (0.07
inches)

6 mm (0.24 inches)

3.2 mm (0.13
inches)

4 by 6 inch photo
paper

3.2 mm (0.13
inches)

This margin is not compatible; however, the total writing area is compatible. The writing area
is offset from center by 5.4 mm (0.21 inches), which causes asymmetric top and bottom
margins.

Print specifications
1200 by 1200 dpi black
1200 by 1200 dpi color graphics resolution
Print speeds vary according to the complexity of the document
Panorama-size printing
Method: drop-on-demand thermal inkjet
Language: HP PCL Level 3, PCL3 GUI or PCL 10
Optional photo print cartridge and grey photo print cartridge
Duty cycle: 500 printed pages per month (average)
Duty cycle: 1250 printed pages per month (maximum)

Mode

Resolution (dpi)

Speed (ppm) on Speed
plain paper
(seconds) 4 by
6 inch
borderless
photo

Maximum dpi

Black and
Color

1200 by 1200 up to 4800 dpi
optimized1

0.5

150

Best

Black and
Color

1200 by 12002

2.1

Normal

Black

600 by 600

9.8

Color

600 by 600

5.7

Black

600 by 600

11.6

Color

600 by 600

7.4

Black

300 by 300

Fast Normal

Fast Draft

User Guide

219

Technical information

●
●
●
●
●
●
●
●
●

Chapter 19
(continued)
Mode

Color
1
2

Resolution (dpi)

Speed (ppm) on Speed
plain paper
(seconds) 4 by
6 inch
borderless
photo

300 by 300

Up to 4800 by 1200 optimized dpi color printing. Adding a photo print cartridge increases
print quality
PhotoREt color printing with photo paper.

Copy specifications
●
●
●
●
●
●

Digital image processing
Up to 99 copies from original (varies by model)
Digital zoom from 25 to 400% (varies by model)
Fit to page, Poster, Many on page
Up to 30 copies per minute black; 20 copies per minute color (varies by model)
Copy speeds vary according to the complexity of the document

Mode
Best

Technical information

Normal

Fast

Speed (ppm)

Print resolution (dpi)

Scan resolution (dpi)

Black

up to 0.8

1200 by 1200

1200 by 12001

Color

up to 0.8

1200 by 1200 up to 4800
dpi optimized1

1200 by 12001

Black

up to 9.8

600 by 600

300 by 300

Color

up to 5.7

600 by 600

300 by 300

Black

up to 30

300 by 300

Color

up to 20

300 by 300

On premium photo paper.

Fax specifications
●
●
●

●
●
●
●
●
●
●
●

Black

220

Walk-up black and white and color fax capability
Up to 75 speed dials (varies by model)
Up to 90-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution will take longer and use more
memory.
Manual multiple-page fax
Automatic busy redial up to five times (varies by model)
Automatic no-answer redial one time (varies by model)
Confirmation and activity reports
CCITT/ITU Group 3 fax with Error Correction Mode
33.6 Kbps transmission
3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution take longer and use more memory
Ring detect with automatic fax/answering machine switching
Photo (dpi)

Fine (dpi)

Standard (dpi)

200 by 200

200 by 100

HP Photosmart 2600/2700 series all-in-one

(continued)

Color

Photo (dpi)

Fine (dpi)

Standard (dpi)

200 by 200

Memory card specifications
●
●
●

Maximum recommended number of files on a memory card: 1,000
Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum
Maximum recommended memory card size: 1 GB (solid state only)

Note Approaching any of the recommended maximums on a memory card might cause the
performance of the HP all-in-one to be slower than expected.
Supported memory card types
●
CompactFlash
●
SmartMedia
●
Memory Stick
●
Memory Stick Duo
●
Memory Stick Pro
●
Secure Digital
●
MultiMediaCard (MMC)
●
xD-Picture Card

Scan specifications
Image editor included
Integrated OCR software automatically converts scanned text to editable text
Scan speeds vary according to the complexity of the document
Twain-compliant interface
Resolution: 2400 by 4800 dpi optical, up to 19,200 dpi enhanced
Color: 48-bit color, 8-bit grayscale (256 levels of gray)
Maximum scan size from glass: 8.5 by 11.7 inches (216 by 297 mm)

Physical specifications
●
●
●
●

Height: 21.21 cm (8.35 inches) (color graphics display in the down position)
Width: 46.4 cm (18.3 inches)
Depth: 37.2 cm (14.7 inches)
49 cm (19.3 inches) (HP Automatic Two-sided Printing Accessory attached)
Weight: 8.5 kg (18.75 pounds)
10.8 kg (23.75 pounds) (HP Automatic Two-sided Printing Accessory and optional HP 250
Sheet Plain Paper Tray attached)

Power specifications
●
●
●

Power consumption: 75 W maximum
Input voltage: AC 100 to 240 V ~ 2 A 50–60 Hz, grounded
Output voltage: DC 31Vdc===2420 mA

Environmental specifications
●
●
●
●
●

User Guide

Recommended operating temperature range: 15º to 32º C (59º to 90º F)
Allowable operating temperature range for the HP all-in-one: 5º to 40º C (41º to 104º F)
Allowable operating temperature range for the printing system: -15º to 35º C (5º to 104º F)
Humidity: 15% to 85% RH non-condensing
Non-operating (Storage) temperature range: –4º to 60º C (–40º to 140º F)

221

Technical information

●
●
●
●
●
●
●

Chapter 19
●
●

In the presence of high electromagnetic fields it is possible the output from the HP all-in-one
may be slightly distorted
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields

Additional specifications
Memory: 16 MB ROM, 64 MB DRAM
If you have Internet access, you can get acoustic information from the HP website. Go to:
www.hp.com/support.

Environmental product stewardship program
This section provides information on protecting the environment; ozone production; energy
consumption; paper use; plastics; material safety data sheets; and recycling programs.
This section contains information about environmental standards.

Protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
This product has been designed with several attributes to minimize impacts on our environment.
For more information, visit HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html

Ozone production
This product generates no appreciable ozone gas (O3).

Energy consumption

Technical information

Energy usage drops significantly while in ENERGY STAR® mode, which saves natural resources,
and saves money without affecting the high performance of this product. This product qualifies for
ENERGY STAR, which is a voluntary program established to encourage the development of
energy-efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following website:
www.energystar.gov

Paper use
This product is suited for the use of recycled paper according to DIN 19309.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.

Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
Customers without Internet access should contact their local HP Customer Care Center.

222

HP Photosmart 2600/2700 series all-in-one

Recycling program
HP offers an increasing number of product return and recycling programs in many countries, as
well as partnering with some of the largest electronic recycling centers throughout the world. HP
also conserves resources by refurbishing and reselling some of its most popular products.
This HP product contains the following materials that may require special handling at end-of-life:
●
Mercury in the fluorescent lamp in the scanner (< 2 mg)
●
Lead in the solder

HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges free of charge. For
more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

Regulatory notices
The HP all-in-one meets product requirements from regulatory agencies in your country/region.
This section contains regulatory topics that do not pertain to wireless functions.

Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-0304-01/SDGOB-0304-02. This regulatory
number should not be confused with the marketing name (HP Photosmart 2600/2700 series allin-one) or product number (Q3450A/Q3452A).

Notice to users of the U.S. telephone network: FCC requirements

User Guide

223

Technical information

This equipment complies with FCC rules, Part 68. On this equipment is a label that contains,
among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for
this equipment. If requested, provide this information to your telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68 compliant. This equipment connects to the telephone
network through the following standard network interface jack: USOC RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone line and
still have all of those devices ring when your number is called. Too many devices on one line may
result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the
RENs of all devices should not exceed five (5). To be certain of the number of devices you may
connect to your line, as determined by the REN, you should call your local telephone company to
determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company may discontinue
your service temporarily. If possible, they will notify you in advance. If advance notice is not
practical, you will be notified as soon as possible. You will also be advised of your right to file a
complaint with the FCC. Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the proper operation of your equipment. If they do, you
will be given advance notice so you will have the opportunity to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere
in this manual, for warranty or repair information. Your telephone company may ask you to
disconnect this equipment from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection
to party lines is subject to state tariffs. Contact your state public utility commission, public service
commission, or corporation commission for more information.

Chapter 19
This equipment includes automatic dialing capability. When programming and/or making test calls
to emergency numbers:
●
Remain on the line and explain to the dispatcher the reason for the call.
●
Perform such activities in the off-peak hours, such as early morning or late evening.
Note The FCC hearing aid compatibility rules for telephones are not applicable to this
equipment.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless such
message clearly contains in a margin at the top or bottom of each transmitted page or on the first
page of transmission, the date and time it is sent and an identification of the business, other entity,
or other individual sending the message and the telephone number of the sending machine or
such business, other entity, or individual. (The telephone number provided may not be a 900
number or any other number for which charges exceed local or long-distance transmission
charges.) In order to program this information into your fax machine, you should complete the
steps described in the software.

FCC statement

Technical information

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the
following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Class B
limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
●
Reorient the receiving antenna.
●
Increase the separation between the equipment and the receiver.
●
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●
Consult the dealer or an experienced radio/TV technician for help.
For more information, contact the Product Regulations Manager, Hewlett-Packard Company, San
Diego, (858) 655-4100.
The user may find the following booklet prepared by the Federal Communications Commission
helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from
the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.
Caution Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by the Hewlett-Packard Company may cause harmful
interference and void the FCC authorization to operate this equipment.
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio frequency
exposure limits. Nevertheless, the device shall be used in such a manner that the
potential for human contact during normal operation is minimized. This product and any
attached external antenna, if supported, shall be placed in such a manner to minimize the
potential for human contact during normal operation. In order to avoid the possibility of
exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall
not be less than 20 cm (8 inches) during normal operation.

224

HP Photosmart 2600/2700 series all-in-one

Note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users
of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie
Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui
précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre
d’une Déclaration de conformité stipulant que les spécifications techniques d’Industrie Canada ont
été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été validé
par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la
terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation
en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement
importante dans les zones rurales.
Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une
indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface
téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison
d’appareils, à condition que le total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.2B.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.

The REN for this product is 0.2B, based on FCC Part 68 test results.

Notice to users in the European Economic Area

This product is designed to be connected to the analog Switched Telecommunication Networks
(PSTN) of the European Economic Area (EEA) countries/regions.
Network compatibility depends on customer selected settings, which must be reset to use the
equipment on a telephone network in a country/region other than where the product was
purchased. Contact the vendor or Hewlett-Packard Company if additional product support is
necessary.
This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC
(annex II) for Pan-European single-terminal connection to the public switched telephone network
(PSTN). However, due to differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional assurance of successful operation
on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.

User Guide

225

Technical information

Note The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed 5.

Chapter 19
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely
event of problems with loop disconnect dialing, it is recommended to use this equipment only with
the DTMF tone dial setting.

Notice to users of the German telephone network
This HP fax product is designed to connect only to the analogue public-switched telephone
network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP allin-one into the wall socket (TAE 6) code N. This HP fax product can be used as a single device
and/or in combination (in serial connection) with other approved terminal equipment.

Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

Notice to users in Japan (VCCI-2)

Technical information

Notice to users in Korea

Regulatory notices for wireless products
This section contains regulatory information pertaining to wireless products.

Note à l’attention des utilisateurs Canadien/notice to users in Canada
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications. The internal wireless radio complies with RSS 210 of Industry
Canada.
For Indoor Use. Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les
limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant
RF interne est conforme a la norme CDN-210 d’Industrie Canada.

226

HP Photosmart 2600/2700 series all-in-one

ARIB STD-T66 (Japan)

Notice to users in Italy
License required for use. Verify with your dealer or directly with General Direction for Frequency
Planning and Management (Direzione Generale Pianificazione e Gestione Frequenze).
E’necessaria una concessione ministeriale anche per l’uso del prodotto. Verifici per favore con il
proprio distributore o direttamente presso la Direzione Generale Pianificazione e Gestione
Frequenze.

For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may
be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use,
only 2454-2483.5 MHz frequency band (channels 10-13) may be used. For the latest
requirements, see www.art-telecom.fr.
Pour une utilisation en rseau sans fil 2,4 GHz de ce produit, certaines restrictions s'appliquent :
cet appareil peut tre utilis l'intrieur des btiments sur toute la bande de frquences 2400-2483,5 MHz
(canaux 1 13). Pour une utilisation l'extrieur des btiments, seule la partie 2454-2483,5 MHz
(canaux 10 13) peut tre utilise. Pour connatre les dernires rglementations en vigueur, consultez le
site Web www.art-telecom.fr.

Notice to users in the European Economic Area (wireless products)
Radio products with the CE 0984 or CE alert marking comply with the R&TTE Directive (1999/5/
EC) issued by the Commission of the European Community.
Note Low-power radio LAN product operating in 2.4-GHz band, for Home and Office
environments. In some countries/regions, using the product may be subject to specific
restrictions as listed for specific countries/regions below.
This product may be used in the following EU and EFTA countries/regions: Austria, Belgium,
Denmark, Finland, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg,
Netherlands, Norway, Portugal, Sweden, Switzerland and United Kingdom. For normal wireless
LAN operation of this product, only a limited band is available in France (Channels 10, 11, 12 and
13). L’Autorité de régulation des télécommunications (ART) has special regulations for hotspots
allowing additional channels. For more information, including local rulings and authorization,
please see the ART website : www.art-telecom.fr.
User Guide

227

Technical information

Notice to users in France

Chapter 19

Declaration of conformity (European Economic Area)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.

HP Photosmart 2600series declaration of conformity

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:

Hewlett-Packard Company

Manufacturer’s Address:

16399 West Bernardo Drive
San Diego CA 92127, USA

declares, that the product
Regulatory Model Number:
Product Name:
Model Number(s):

SDGOB-0304-01
Photosmart 2600 Series (Q3450A)
2610 (Q5542A/B, Q5548C), 2610xi (Q5543A), 2608 (Q5541D),
2610v (Q5550A), 2605 (Q5551A/B), 2615 (Q5553B), 2613 (Q5546C)

Power Adapter(s) HP part#:

0950-4483 (domestic)
0950-4484 (international)

conforms to the following Product Specifications:
Safety:

IEC 60950-1: 2001
EN 60950-1: 2002
IEC 60825-1 Edition 1.2: 2001 / EN 60825-1+A11+A2+A1: 2002 Class 1(Laser/Led)
UL 60950-1: 2003
CAN/CSA-22.2 No. 60950-1-03

Technical information

NOM 019-SFCI-1993, AS/NZS 60950: 2000, GB4943: 2001
EMC:

CISPR 22:1997 / EN 55022:1998 Class B
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2: 2000 / EN 61000-3-2: 2000
IEC 61000-3-3/A1: 2001 / EN 61000-3-3/ A1: 2001
CNS13438:1998, VCCI-2
FCC Part 15-Class B/ICES-003, Issue 2
GB9254: 1998

Telecom:

TBR 21:1998, AS/ACIF S002:2001, FCC Part 68
Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC
Directive 89/336/EC and with the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-marking
accordingly. The product was tested in a typical configuration.

11 March 2004
Date

Steve Smith, Hardware Test & Regs MGR.

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse 140,
(FAX +49-7031-14-3143
D-71034

228

HP Photosmart 2600/2700 series all-in-one

HP Photosmart 2700series declaration of conformity

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:

Hewlett-Packard Company

Manufacturer’s Address:

16399 West Bernardo Drive
San Diego CA 92127, USA

Declares, that the product
Regulatory Model Number:
SDGOB-0304-02
Product Name:
Photosmart 2700 Series (Q3452A)
Model Number(s):
2710 (Q5552A/B, Q5545C), 2710xi (Q5544A), 2713 (Q5547C)
Power Adapter(s) HP part#:
0950-4483 (domestic), 0950-4484 (international)
Radio Module Model No:
RSVLD-0303
Conforms to the following Product Specifications:
Safety:

IEC 60950-1: 2001
EN 60950-1: 2002
IEC 60825-1 Edition 1.2: 2001 / EN 60825-1+A11+A2+A1: 2002 Class 1(Laser/Led)
UL 60950-1: 2003
CAN/CSA-22.2 No. 60950-1-03
NOM 019-SFCI-1993, AS/NZS 60950: 2000, GB4943: 2001
CISPR 22:1997 / EN 55022:1998 Class B
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2: 2000 / EN 61000-3-2: 2000
IEC 61000-3-3/A1: 2001 / EN 61000-3-3/ A1: 2001
CNS13438:1998, VCCI-2
FCC Part 15-Class B/ICES-003, Issue 2
GB9254: 1998,
EN 301 489-17 v1.2.1 (2002)

Telecom:

Option for Analogue modem: TBR 21:1998 / AS/ACIF S008: 2001/ FCC Part 68

Technical information

EMC:

Option for Radio Link: EN 300 328-2 v1.2.1 (2001),
Equipment Class 2, R&TTE Directive Annex 4

Notified Body Numb
Health:

EU: 1999/519/EC
Supplementary Information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC Directive
89/336/EC and with the R&TTE Directive 1999/5/EC (Annex 2/4) and carries the CE-marking accordingly. The product
was tested in a typical configuration.

11 March 2004
Date

Steve Smith, Hardware Test & Regs MGR.

European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse 140,
D-71034, B
many . FAX +49-7031-14-3143

User Guide

229

Technical information

Chapter 19

230

HP Photosmart 2600/2700 series all-in-one

Index
Symbols/Numerics
10 by 15 cm photo paper
load 39
specifications 217
2-wire phone cord 184, 189
4 by 6 inch photo paper,
load 39
4-wire phone cord 184, 189
A
A4 paper, load 37
access list, HP Instant
Share 136, 148
accessories, order 151
ADSL line. see DSL line
align print cartridges 164
answer mode 105
answer ring pattern 85, 119
answering machine
receive faxes 105
setup 94, 95
troubleshoot 188
auto checking 143
auto print 144
automatic fax reports 115
B
banner paper
load 42
specifications 217
baud rate 122
best copy quality 61
blocked carriage 175
Bluetooth
accessibility 23
connect to your HP all-inone 22
passkey authentication 23
security settings 23
borderless copies
fill entire page 63
photo 63
borderless photos
print from memory card 54

User Guide

C
cancel
button 7
copy 68
fax 124
print job 77
scan 73
carriage, blocked 175
cartridges. see print cartridges
clean
exterior 156
glass 155
lid backing 155
print cartridge
contacts 165
print cartridge ink nozzle
area 166
print cartridges 165
color
copies 66
intensity 65
color graphics display
change language 172
change
measurements 172
icons 8
screen saver 9
CompactFlash memory
card 45
computer modem. see PC
modem
confirmation reports, fax 115
connect USB cable 171
connection problems,
fax 184, 186
connection types supported
Bluetooth adapter 22
Ethernet 21
USB 21
wireless 22
contrast, fax 118
control panel
enter text 113
overview 6
copy
black-and-white
documents 62

cancel 68
color intensity 65
default settings 62
enhance light areas 66
enlarge into poster 67
iron-on transfer 68
menu 10
menu button 8
number of copies 62
paper size 59
paper types,
recommended 60
photos onto letter paper 63
photos, enhance 66
quality 61
several on one page 64
specifications 220
speed 61
text, enhance 66
correct port test, fax 182
customer support
Australia 206
before you call 169
contact 203
HP Quick Exchange Service
(Japan) 208
Japan 207
Korea 207
North America 204
outside U.S. 204
serial number 203
service ID 203
warranty 213
website 203
D
darken
copies 65
faxes 118
date, set 112
declaration of conformity
European Economic
Area 228
HP Photosmart 2600
series 228
HP Photosmart 2700
series 229
231

default settings
fax 118
restore 168
destination file
send photos 139
destinations
create 135
manage 148
device update
about 201
Macintosh 202
Windows 201
dial tone test, failure 183
digital camera
PictBridge 55
distinctive ringing 85, 105, 119
DNS. see domain name server
domain name server
check IP address 196, 197
down arrow 8
DPOF file 55
DSL line, set up with fax 84
E
embedded Web server 196
enter text 113
envelopes
load 41
specifications 217
environment
Environmental product
stewardship program 222
environmental
specifications 221
error correction mode
(ECM) 121
error reports, fax 115
EWS. see embedded Web
server
F
factory defaults, restore 168
fast copy quality 61
fax
answer call 112
answer mode,
set 105, 107
answer ring pattern 119
answering
machine 94, 95, 186, 188
auto answer, set 105, 107
backup fax reception 121
cancel 124
232

contrast 118
date and time 112
defaults 118
delete 123
distinctive
ringing 85, 105, 119
DSL line, set up 84
enter text and
symbols 113
error correction mode
(ECM) 121
full 201
header 113
Internet, over 123, 190
ISDN line, set up 85
lighten or darken 118
manual receive 112
manual send 108, 186
memory 201
memory is full 201
menu 11
menu button 8
monitor dialing 110
paper size 119
pause 113
PBX system, set up 85
PC modem, set
up 89, 90, 95, 99
phone cord 181, 184, 189
receive 111
redial 109, 120
reduce automatically 120
reports 102, 108, 115
reprint 123
resolution 117
rings to answer 111
send 107
set up 79, 180
settings 117, 118
specifications 220
speed 122
speed dial 110, 116, 117
static on the phone
line 189
test 102, 180
test failed 181
tone or pulse dial 119
troubleshoot 180
voice mail, set up 88, 99
volume 119
FCC requirements 223
FCC statement 224
fill entire page 63

fit to page 65
FoIP 123, 190
four-wire phone cord

184, 189

G
glass
clean 155
load original 35
greeting cards, load 42
H
Hagaki cards, load 40
hardware setup
troubleshoot 170
hardware test, fax 181
header, fax 113
HP all-in-one
about 5
return 208
HP Director
HP Instant Share 131
missing icons 177
start 12
HP Gallery
OS 9 HP Image Zone 17
OS X HP Image Zone 15
HP help (OS 9 HP Image
Zone) 18
HP Image Print (OS X HP Image
Zone) 15
HP Image Zone
button (Windows) 13
HP Instant
Share 129, 130, 140
Macintosh 14, 16, 130
overview 12
send images 140
Windows 12, 129
HP Instant Share
access list 136
auto checking 143
auto print 136, 144
cancel print jobs 147
cancel sending
images 140
connection errors 195
connection lost 198
destination file 139
destinations 135, 192
destinations not
authorized 198
e-mail 57, 71

HP Photosmart 2600/2700 series all-in-one

Index
e-mail images from
HP Image Zone
(network) 140
e-mail photos from a
memory card (USB) 126
e-mail photos from memory
card (network) 138
e-mail photos from the
HP Image Zone
(USB) 129
Error Report 200
file corrupted 200
file size exceeded 200
general errors 194
HP Image Zone 129, 140
HP remote
printing 135, 147
icons 9
login failed 199
manage account 148
manually print images 144
menu 11
minimum install 190
network-connected 58
Not set up 191
online albums 57
Open mode 134, 136, 142
Options menu 148
overview 125, 133
preview images 144
print images 143
print options 145
Private
mode 134, 136, 143
quality prints 57
receive from allowed
senders 143
receive from any
sender 142
receive images 134, 142
remove images 147
scan images 71
send
images 57, 71, 126, 133,
137, 198
send images from HP image
Zone (USB) 129
send photos from a memory
card (network) 138
send photos from a memory
card (USB) 126
send scanned
images 128, 139

User Guide

send to a
device 71, 126, 129, 135,
137, 140
service discontinued 199
service unavailable 199
setup (networked) 135
setup (USB) 126
storage limit
exceeded 199
troubleshoot error
messages 194
troubleshoot setup 190
USB-connected 57
HP Instant Share
HP on the Web (OS 9 HP Image
Zone) 18
HP remote printing
how to remote print 147
overview 135
I
individual speed dial
entries 116
ink cartridges. see print
cartridges
ink level icons 9
ink levels, check 156
input tray
capacities 217
select 61
install device software 191
installation problems 170
Instant Share. see HP Instant
Share
Internet, fax using 123, 190
iron-on iron-on transfers
copy 68
iron-on transfers
load 42
ISDN line, set up 85
J
jams, paper 43, 175, 193
K
keypad 8, 113
L
labels
load 42
specifications 217
left arrow 8

legal paper
load 37
specifications 217
letter paper
load 37
specifications 217
lid backing, clean 155
lighten
copies 65
faxes 118
line condition test, fax 182
load
10 by 15 cm photo
paper 39
4 by 6 inch photo paper 39
A4 paper 37
banner paper 42
envelopes 41
full-size paper 37
greeting cards 42
Hagaki cards 40
iron-on transfers 42
labels 42
legal paper 37
letter paper 37
original 35
postcards 40
transparencies 42
M
Magic Gate Memory Stick 45
maintenance
align print cartridges 164
check ink levels 156
clean exterior 156
clean glass 155
clean lid backing 155
clean print cartridges 165
power save mode 167
prompt delay time 168
replace print
cartridges 158
restore factory
defaults 168
self-test report 157
make copies
HP Director (Windows) 13
OS 9 HP Image Zone
(Macintosh) 17
OS X HP Image Zone
(Macintosh) 15
manual
fax reports 115
233

receive, fax 112
send, fax 108, 110
troubleshoot, fax 186
media. see paper
memory
delete faxes 123
reprint faxes 123
save faxes 121
memory card
troubleshoot 200
memory cards
CompactFlash 45
defective 198
e-mail photos 57
insert 46
Memory Stick 45
MicroDrive 45
MultiMediaCard (MMC) 45
overview 45
print DPOF file 55
print photos 53
proof sheet 48
save files to computer 46
scan to 72
Secure Digital 45
send photos 126, 138
share photos 57
SmartMedia 45
specifications 221
xD 45
Memory Stick memory card 45
MicroDrive memory card 45
minimum install 190
modem. see PC modem
monitor dialing 110
more applications (OS 9 HP
Image Zone) 18
MultiMediaCard (MMC) memory
card 45
N
normal copy quality 61
number of copies
copy 62
O
OK button 8
on button 8
order
accessories 151
paper 151
print cartridges 151
Setup Guide 152
234

software 152
User Guide 152
P
paper
incompatible types 36
jams 43, 193
load 37
order 151
paper sizes 218
recommended copy
types 60
recommended types 36
size, set for fax 119
specifications 217
troubleshoot 193
paper tray capacities 217
parallel phone systems 80
PBX system, set up 85
PC modem
set up with fax 89, 90, 95
troubleshoot 184, 186
phone
receive fax 112
send fax 108
phone cord
check 182
connection, failure 182
extend 189
phone numbers, customer
support 203
photo
menu 11
menu button 8
photo memory card.. see
memory cards
photo paper
load 39
specifications 217
photos
auto print 144
borderless 54
deselect 55
e-mail 57, 71
enhance copies 66
file corrupted 200
file size 200
gray photo print
cartridge 162
HP Image Zone 129, 140
HP Instant Share 57
manually print 144
photo print cartridge 162

preview 144
print 143
print from DPOF file 55
print options 145
print, cancel 147
Quick Print 55
receive from allowed
senders 143
receive from any
sender 142
scan 71
send 57, 71
send from a destination
file 139
send from a memory
card 126, 138
send scanned
images 128, 139
share 57, 71
slide show 56
unsupported file
format 200
physical specifications 221
PictBridge 55
postcards, load 40
posters
copy 67
power save mode 167
power specifications 221
preview images 144
print
cancel job 77
fax reports 102, 108, 115
faxes 123
from computer 75
from software
application 75
photos from DPOF file 55
photos from memory
card 53
print options 76
proof sheet 48
Quick Print 55
self-test report 157
specifications 219
print cartridge protector 163
print cartridges
align 164
check ink levels 156
clean 165
clean contacts 165
clean ink nozzle area 166

HP Photosmart 2600/2700 series all-in-one

Index
gray photo print
cartridge 162
handle 158
order 151
part names 158
photo print cartridge 162
replace 158
store 163
troubleshoot 173, 194
print margin specifications 218
prompt delay time 168
proof sheet
fill in 49
menu 11
print 48
scan 49
proxy settings 198
pulse dial 119
Q
quality
copy 61
Quick Print 55
R
Readme file 170
receive faxes
manually 112
troubleshooting 184, 186
receive images in HP Instant
Share 134, 142
recycling 223
redial fax 109, 120
reduce faxes to fit 120
reduce/enlarge copies
fit several on one page 64
poster 67
resize to fit letter 65
regulatory notices
Canadian statement 225
declaration of conformity
(European Economic
Area) 228
declaration of conformity
(U.S.) 228, 229
FCC requirements 223
FCC statement 224
notice to users in
Japan 226
notice to users in
Korea 226

User Guide

notice to users in the
European Economic
Area 225
notice to users of the
German telephone
network 226
regulatory model
identification number 223
regulatory notices wireless
products
notice to users in
Canada 226
notice to users in
France 227
notice to users in Italy 227
notice to users in the
European Economic
Area 227
reinstall software 178
remote printing. see HP remote
printing
replace print cartridges 158
reports
confirmation 115
error 115
fax 102, 108, 115, 180
fax log 115
fax test failed 181
last fax transaction 115
self-test 115, 157
speed dial list 115
reprint faxes in memory 123
resolution, fax 117
restore factory settings 168
return your HP all-in-one 208
right arrow 8
ring, answer pattern 119
rings to answer fax 111
rotate button 8
S
save
photos to computer 46
save, faxes in memory 121
scan
cancel 73
from front panel 69
HP Instant
Share 71, 128, 139
menu 11
menu button 7
network-connected
device 70

proof sheet 49
specifications 221
stop 73
to memory card 72
USB-connected device 70
scan document
HP Director (Windows) 13
OS 9 HP Image Zone
(Macintosh) 17
scan glass
clean 155
load original 35
scan picture
HP Director (Windows) 13
OS 9 HP Image Zone
(Macintosh) 17
OS X HP Image Zone
(Macintosh) 15
scan to
menu (USB Macintosh) 10
menu (USB - Windows) 10
scan to OCR (OS X HP Image
Zone) 15
screen saver 9
Secure Digital memory
card 45
security
Bluetooth adapter 23
self-test report 115, 157
send fax
basic fax 107
manual 108, 110, 186
monitor dialing 110
multiple recipients 109
redial 109
speed dials 110
send to a device
from a memory
card 126, 138
HP Director
(Macintosh) 131
HP Image Zone 140
HP Image Zone
(Macintosh) 130
HP Image Zone
(Windows) 129
scanned images 128, 139
serial number 203
serial phone system 80
service ID 203
settings
auto answer 105

235

date and time 112
fax 118
print options 76
speed, fax 122
setup
answering machine 94, 95
distinctive ringing 85, 119
DSL line 84
fax 79
ISDN line 85
menu 12
menu button 8
PBX system 85
PC modem 89, 90, 95, 99
separate fax line 83
shared phone line 87
test fax 102, 180
troubleshoot fax 180
voice mail 88, 99
shut down your HP all-inone 194
slide show 56
SmartMedia memory card 45
software
reinstall 178
troubleshoot
installation 175
uninstall 178
software application, print
from 75
software update. see device
update
sounds, adjust fax 119
specifications. see technical
information
speed
copy 61
speed dialing
create entries 116
delete settings 117
edit 116
print list 115
send fax 110
start black 8
start color 8
stop
copy 68
fax 124
print job 77
scan 73
subscriber identification
code 113
support

236

before you call 169
resources 169
symbols, enter 113
system requirements 217
T
technical information
copy specifications 220
environmental
specifications 221
fax specifications 220
memory card
specifications 221
paper sizes 218
paper specifications 217
paper tray capacities 217
physical specifications 221
power specifications 221
print margin
specifications 218
print specifications 219
scan specifications 221
system requirements 217
weight 221
wireless specifications 226
telephone
receive fax 112
send fax 108
telephone answering machine.
see answering machine
telephone numbers, customer
support 203
telephone wall jack, fax 181
test
dial tone 183
fax hardware test 181
fax line condition 182
fax port 182
fax setup 102, 180
fax test failed 181
phone cord 182
telephone wall jack 181
text
enhance on copies 66
enter on keypad 113
time, set 112
tone dial 119
transfer images button (HP
Director) 13
transparencies
load 42
specifications 217
troubleshoot

about setup 170
answering machines 188
blocked carriage 175
check DNS address 197
check proxy address 198
check proxy settings 196
connection lost to HP Instant
Share service 198
contact customer
support 169
corrupt destination file 198
destinations not
authorized 198
destinations not set up 192
DNS server not
responding 197
failed to connect to HP
Instant Share 196
fax 180, 201
fax
problems 184, 186, 188, 190
190
fax test 181
hardware setup 170
HP Instant Share not set
up 191
HP Instant Share
operations 194
HP Instant Share
setup 190
incorrect
measurements 172
jams, paper 43, 175, 193
language, display 172
memory card error 198
memory cards 200
minimum install 190
no network
connection 195
operational tasks 192
overview 169
paper 193
print cartridges 173, 194
Readme file 170
receiving faxes 184, 186
sending faxes 184, 186
setup 170
software installation 175
static on phone line 189
support resources 169
USB cable 171
two-sided printing accessory
jams, troubleshoot 194

HP Photosmart 2600/2700 series all-in-one

Index
two-wire phone cord 184, 189
U
uninstall
software 178
unload images
OS 9 HP Image Zone 17
OS X HP Image Zone 15
up arrow 8
USB cable installation 171
V
visual keyboard 113
voice mail
set up with fax 88, 99, 105
troubleshoot 186
volume, adjust fax 119
W
wall jack test, fax 181
warranty
upgrades 213
Webscan 24
wired connection icons 9
wireless connection icons
ad hoc 9
X
xD memory card 45
Z
zoom button 8

User Guide

237

Printed on at least 50% total recycled fiber
with at least 10% post-consumer paper
© 2004 Hewlett-Packard Development Company, L.P.

Electronic Edition

www.hp.com

*Q3450-90195*
*Q3450-90195*
Q3450-90195

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Metadata Date                   : 2004:06:11 08:50:43-07:00
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Hp 2600 2700 Users Manual

Hp-Photosmart-2610-All-In-One-Printer-Users-Manual-140663 hp-photosmart-2610-all-in-one-printer-users-manual-140663

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