Hp 500B Microtower Pc Service And Maintain MT IPSM_Fall10
2015-01-05
: Hp Hp-500B-Microtower-Pc-Service-And-Maintain-141241 hp-500b-microtower-pc-service-and-maintain-141241 hp pdf
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Illustrated Parts & Service Map HP 500B MT Business PC © 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Document Number 635950-001. 1st Edition September 2010. Cables 1 Front I/O assembly without card reader 586729-001 2 Power switch/LED cable assembly 586724-001 3 SATA HDD cable, 6.5 inch, with latch 448670-001 * PATA to SATA adapter 449283-001 * DMS-59 to dual DVI cable 463024-001 *Not shown Key Specifications Keyboards (not illustrated) Processor Type Intel Celeron, Intel Pentium dual-core RAM Type DDR3-SDRAM DIMMs, PC3-10600 (1333 MHz) Maximum RAM Supported 4 GB (2 x 2 GB) Expansion Slots • • • Graphics Adapter Intel Graphics Media Accelerator X4500 Chipset Intel G41 Express Drive Support • • I/O Interfaces Operating Systems USB, blue 537924-xxx French Canadian -121 Latin American Spanish -161 International English -L31 United States -001 1 full-height PCI 2.3 slot 2 full-height PCIe x1 slots 1 full-height PCIe x16 Mass Storage Devices (not illustrated) 16X DVD±RW SuperMulti drive with LightScribe 581059-001 16X DVD-ROM drive 581599-001 (8) USB 2.0 ports: (2) front ports, (4) rear ports, (2) internal ports on motherboard; (1) RJ-45, (1) VGA, (1) front audio in, (1) front audio out, (1) rear audio in, (1) rear audio out, (1) rear microphone 750 GB hard drive 613205-001 640 GB hard drive 613204-001 500 GB hard drive 586720-001 • • • • • 320 GB hard drive 586969-001 250 GB hard drive 586719-001 160 GB hard drive 586718-001 (1) 5.25-inch external optical drive bay (1) 3.5-inch internal hard disk drive bay Windows 7 Windows Vista Windows XP FreeDOS Novell SUSE Linux Spare Parts Miscellaneous Parts 1 Heat sink, Intel class F (includes thermal material) 2 Chassis fan 616411-001 449207-001 * Mouse, optical, carbon 444740-001 *Not shown System Unit 1 Chassis Not spared 2 Front bezel without card reader 616792-001 3 Access panel 616791-001 * Thumbscrew for use on access panel 448665-001 4 Power supply, 300W, non-PFC 463318-001 * 5.25-inch bezel blank 586749-001 * Not shown HP 500B, MT 635950-001 page 1 System Board Standard and Optional Boards System Board Connectors and Jumpers (position of some untitled components may vary in location) System boards with thermal grease, alcohol pad, and CPU socket cover PROCESSOR Processor socket PCI2 PCI slot CPU FAN Fan connector PCIE1X1 PCIe x1 slot DIMM1-2 Memory slots PCIE1X PCIe x1 slot ATX_POWER 24-pin main power connector PCIE16X PCIe x16 slot 629025-001 576109-001 BATTERY RTC battery socket AUDIO External in/out connectors SATA0-3 Drive connectors NIC_USB Stacked network/USB connectors LSI 56K modem, PCIe 490689-001 F_PANEL Front I/O connector USB Stacked USB connectors HP Wireless 802.11b/g/n WLAN card 538048-001 P154 Front I/O connector ATX_12V 4-pin CPU power connector 802.11b/g/n WLAN card, for use in ROW 498307-001 P152 Front I/O connector VGA Monitor connector ATI Radeon HD4350 (RV710) PCIe x16 graphics card, 512 MB 586750-001 F_AUDIO Front audio connector 1 System board 616409-001 Memory modules 2 2 2 GB, PC3-10600 1 GB, PC3-10600 629026-001 576110-001 Other boards ATI Radeon HD5450 PCIe graphics card, 1 GB 601155-001 ATI Radeon HD5450 PCIe graphics card, 512 MB 617079-001 Diagnostic Beep Codes GeForce G315, PCIe graphics card, 1 GB 619934-001 GeForce G320, PCIe graphics card, 1 GB 615793-001 GeForce G210, PCIe graphics card, 512 MB 586382-001 The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. If the POST detects an error, this causes an audible beep code to sound. The POST beep codes are not necessarily accompanied by an associated, visible error code or text message. The following table shows the POST beep codes, their meanings, and the recommended actions for solving the problem. Intel Gigabit NIC, includes bracket 490367-001 HP FireWire IEEE 1394 PCI card, FH 515182-001 1394 PCI card, 3 port, FH 441448-001 Antenna, dual band, 802.11 583345-001 Diagnostic Beep Codes Beeps Diagnosis Recommended Action 1 short, 1 long Bad memory or memory configuration error Check that the memory modules have been installed correctly and that proper modules are used. 2 short, 1 long No graphics card installed or graphics card initialization failed. Intel Celeron Processors with alcohol pad and thermal grease: E3400, 1-MB cache, 2.60 GHz 602071-001 E7600, 3-MB cache, 3.06 GHz 573954-001 For systems with a graphics card: 1. Reseat the graphics card. Power on the system. E7500, 3-MB cache, 2.93 GHz 531988-001 2. Replace the graphics card. E6800, 2-MB cache, 3.33 GHz 631758-001 3. Replace the system board. E6700, 2-MB cache, 3.20 GHz 418950-001 For systems with integrated graphics, replace the system board. E6600, 2-MB cache, 3.06 GHz 602070-001 E6500, 2-MB cache, 2.93 GHz 586748-001 E5700, 2-MB cache, 3.00 GHz 631759-001 E5500, 2-MB cache, 2.80 GHz 613035-001 E5400, 2-MB cache, 2.70 GHz 586743-001 Intel Core2 Duo Processors with alcohol pad and thermal grease: 3 short, 1 long CPU configuration error or invalid CPU detected before graphics card initialized. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. 1 short, short pause No legacy floppy drive or optical drive found 1. Check cable connections. 2 short, long sec pause No floppy diskette or CD found 1. Check the type of drive you are using and use the correct media type. 2. Run the Setup utility and ensure the device port is enabled. 2. Replace the diskette or CD with a new one. 3 short, long sec pause Flashing not ready (missing utility or BIOS image file, etc.) Upgrade the BIOS to proper version. 4 short, long sec pause Flashing operation has failed (checksum error, corrupted image, etc.) 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS. 5. If the message disappears, there may be a problem with the expansion card. 6. Replace the system board. 5 short, long sec pause HP 500B, MT 635950-001 BIOS recovery was successful No action required. page 2 LED Codes Power Button/Power Button LED The following table describes the LED states for the HP 500B, Compaq 500B, and 505B MT Desktop PCs. The power button is under the BIOS control during POST, in BIOS Setup and after booting to a non-ACPI OS. The BIOS must respond immediately when the power button is pressed in these environments. For the ACPI-compliant OS such as Windows, the BIOS must pass the power button information to the OS via the ACPI table as specified in the ACPI spec. If a platform offers a dual-color-based power button LED, the BIOS will program the power button LED to alternate the color between the On (ACPI S0) state and the Stand-by (S3) state. In doing so, the LED should not blink, but stay constant. Check with the corresponding platform manager for the default colors in the On and Stand-by states. The color of the power button LED in the Hibernate state (ACPI S4) is the same as in the S5 state. To find out if the system's power button LED is dual-color capable, check the SMBIOS Type 11 data structure. If the SMBIOS Type 11 data structure contains the string DLED (NOT casesensitive), the system supports the dual-color power button LED and therefore, the BIOS support as described above is required. LED Codes LED State Power LED indicator System on (normal operation) Steady green Suspend to RAM. Drive LED indicator LED Status Blinks green every 2 seconds Computer off LED not on Normal hard drive activity Green drive LED is flashing Clearing CMOS The header allows you to clear the RTC RAM in CMOS. To erase the RTC RAM: 1. Turn off the computer and any external devices, and disconnect power. BIOS Updates 2. Remove the access panel. 5. Remove the jumper from pins 2-3 pins and put it on pins 1-2 to clear CMOS. Keep the cap on pins 1-2 for 5 to 10 seconds. HP periodically releases system BIOS updates, which are available from the HP web site. These updates often contain fixes for known issues in the BIOS. To find out whether a PC needs a BIOS update, compare the current BIOS version number against the latest version available for download. To determine the current BIOS version, you should perform the following steps: 6. Replace the jumper on pins 2-3. 1. Click Start > Shut Down. 7. Reinstall the battery. 2. Select Restart, and then click OK. 8. Replace the access panel, external devices, and reconnect the power cord. 9. Turn on the computer. 3. When the first screen displays, press F10 to enter Setup. The BIOS revision number is listed on the main menu. 10.Hold down the F1 key during boot and enter BIOS setup to re-enter data. 4. Write down the current BIOS version. 3. Remove the RTC battery. 4. Locate the CMOS jumper header on the motherboard. It is labeled E18. 5. Exit Setup by pressing Esc, selecting Yes, and pressing Enter. Hewlett-Packard Vision Diagnostics The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. To access HP Vision Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility. It can also be downloaded from http://www.hp.com and either burned to CD or installed to a USB flash drive. 1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD or copy it to a USB flash drive. 2. While the computer is on, insert the CD in the optical drive or USB flash drive in a USB port. 3. Shut down the operating system and turn off the computer. 4. Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of HP Vision Diagnostics. POST Error/Warning Messages Once the display becomes available, the BIOS should classify all errors detected during POST into 3 categories and handle them as specified below: • Critical errors requiring system shutdown (e.g. CPU fan fault): Clear the screen, display the corresponding error message, pause for a while as specified and then turn the system off. • Serious errors requiring user's attention and response (e.g. SMART error during POST): Display the corresponding error message, wait for the user's input and then proceed as selected. • Alerts/warnings requiring user's attention (e.g. CMOS checksum error -> defaults loading): Display the corresponding message and pause for a while as specified. If the message includes an option for a keystroke from the user and the user responds with the key input, proceed as selected. Otherwise, continue the POST process. When there are multiple errors happened during POST, apply the following guideline: • If multiple errors include at least one critical error, the system will shut down immediately after handling the first critical error. • If multiple errors do not include a critical error, handle all serious errors first, one by one, and then proceed to alerts/warnings. For example, if the BIOS detected a SMART error (serious error), a floppy diskette failure (serious error) and a CMOS checksum error (alert/ warning) during POST, the BIOS will handle them as follows: For SKUs including an OS=MSV or an OS=LX in the SMBIOS Type 11 data, 1.Handle the first serious error, SMART error, as follows: 6. If running HP Vision Diagnostics, select the appropriate language and click Continue. Display "xxx: Hard disk failure is imminent... Press F10 for Setup, F2 to Continue." If the user selects F10, proceed to Setup. However, if the user selects F2, the BIOS should proceed to step 2 below. 7. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Diagnostics utility launches with the Survey tab displayed. 2.Handle the second serious error, floppy diskette failure, as follows: Display "Floppy diskette failure... Press F10 for Setup, F2 to Continue." If the user selects F10, proceed to Setup. However, if the user selects F2, the BIOS should proceed to step 3 below. Using the Setup Utility The BIOS Setup Utility is accessed by pressing the F10 button during startup. The BIOS Setup Utility allows you to: • Change factory default settings • Set the system date and time • Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input devices • View processor and memory settings • Modify the boot order of bootable devices, such as hard drives, diskette drives, optical drives, or USB media • Run tests on the hard drive • Establish a supervisor password that controls access to the Setup Utility HP 500B, MT 3.Handle the alert/warning message, CMOS checksum error, as follows: Display "Default BIOS settings have been loaded... Press F10 for Setup, F2 to Continue”. If the user selects F10, proceed to Setup. However, if the user selects F2, the BIOS should proceed to step 2 below. For all other SKUs, use F1 instead of F10 in the above handling. NOTE: If a device fails to respond while the BIOS tries to configure the device during POST, the BIOS must not make the system look as if it locked up by having an infinite loop or waiting for too long. Instead, the BIOS must time out after a reasonable amount of time (the time varies with the device) and skip to the next process. NOTE: Unless specified in this document as above, the BIOS should not stop the POST process with any POST diagnostic screen and/or error message to draw user’s attention. For example, HP does not consider replacing a hard drive or CPU as an error condition. 635950-001 page 3
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