Hp 540 Users Manual DeskJet Printer Support Information

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Model/Description
HP DeskJet 540 Printer

2162607

Note

The figure above shows the earlier version paper tray
assembly. Later version HP DeskJet 540 printers have an
envelope feed slot. See “Front View” for an HP DeskJet 540
printer with the envelope feed slot.

Printer Description
Model Number

Status

Description

C2162A

Available

HP’s affordable high-quality monochrome printer with
optional color.

Front View
Front View of the HP DeskJet 540 printer
Access Door
Resume Button
Power Button

Print Cartridge Cradle

Card Guide

Paper Width Adjuster

Output Tray Assembly
IN Tray
Single Envelope Slot
2184001B

Paper Length Adjuster

Rear View
Rear View of the HP DeskJet 540 Printer
Power Module Socket

2162951

Interface Port

Ordering Printer Options
The HP DeskJet 540 printer is the same for all countries. The power
module and the set of user’s documentation however, vary for the region’s
needs.
Printer 1 and Power Module Numbers
Printer Option Number

Power Module Number2

Arabic

C2162A ARG

9100-5124

Canada (French)

C2162A ABC

9100-5124

Czechoslovakia

C2162A AKB

9100-5132

Denmark

C2162A ABY

9100-5132

Europe

C2162A ABB

9100-5126

Finland

C2162A ABX

9100-5132

France

C2162A ACS

9100-5132

Germany

C2162A ACT

9100-5132

Greece

C2162A AB7

9100-5132

Hungary

C2162A AKC

9100-5132

Israel-English

C2162A AKJ

9100-5132

Italy

C2162A ARP

9100-5132

Jordan, Lebanon, North
Africa

C2162A ARW

9100-5132

Latvia

C2162A A2J

9100-5132

Lithuania

C2162A A2H

9100-5132

Middle East-Arabic

C2162A ARU

9100-5131

Netherlands

C2162A ACU

9100-5132

Norway

C2162A ABN

9100-5132

Region or Country

Table continued on next page

Printer 1 and Power Module Numbers (cont.)
Printer Option Number

Power Module 2

Poland

C2162A AKD

9100-5132

Portugal

C2162A AB9

9100-5132

Russia-Cyrillic

C2162A ACB

9100-5132

Russia-English

C2162A AR3

9100-5132

South Africa

C2162A ACQ

9100-5128

Spain

C2162A ABE

9100-5126

Sweden

C2162A ABS

9100-5132

Turkey

C2162A AB8

9100-5132

USA

C2162A ABA

9100-5124

Region or Country

User’s Documentation, Software and Language of Kits
Region
or
Country

U s e r ’s
Documentation
Kit

Printer
Software
Kit

Language of
Documentation and
Printer Software Kits

Arabic

C2162-60202

C2162-60235

Arabic/English

Australia

C2162-60026

C2162-60256

English

Canada (French)

C2162-60032

C2162-60052

French

Czechoslovakia

C2162-60206

C2162-60225

Finnish

Denmark

C2162-60204

C2162-60223

Danish

Europe

C2162-60025

C2162-60045

English

Finland

C2162-60206

C2162-60225

Finnish

France

C2162-60032

C2162-60052

French

Germany

C2162-60208

C2162-60227

German

Greece

C2162-60209

C2162-60235

Greek/English

Hungary

C2162-60210

C2162-60228

Hungarian

Israel-English

C2162-60201

C2162-60235

English

Italy

C2162-60211

C2162-60229

Italian

Jordan, Lebanon,
North Africa

C2162-60202

C2162-60235

Arabic/English

Latvia

C2162-60201

C2162-60235

English

Table continued on next page

User’s Documentation, Software and Language of Kits1
Region
or
Country

User
Documentation
Kit

Printer
Software
Kit

Language of
Documentation and
Printer Software

Lithuania

C2162-60201

C2162-60235

English

Middle East-Arabic

C2162-60202

C2162-60221

Arabic/English

Netherlands

C2162-60205

C2162-60224

Dutch

Norway

C2162-60212

C2162-60230

Norwegian

Poland

C2162-60213

C2162-60231

Polish

Portugal

C2162-60038

C2162-60058

Portuguese

Russia-Cyrillic

C2162-60215

C2162-60235

Cyrillic/English

Russia-English

C2162-60201

C2162-60235

English

South Africa

C2162-20025

C2162-60045

English

Spain

C2162-60039

C2162-60253

Spanish

Sweden

C2162-60217

C2162-60234

Swedish

Turkey

C2162-60218

C2162-60221

Turkey/International
English

USA

C2162-60025

C2162-60045

English

1. For supplies and accessories, refer to “Accessories/Supplies and Accessories.”
2. For more power module information, refer to “Power Module Information.”

Items Included
Items Included with the HP DeskJet 540 Printer

Printer1

Power Module2

User’s Guide3

Printer Software4
Black Print Cartridge,
Part Number 51626A

2184046

1. See Ordering Printer Options for printer ordering information.
2. Refer to Power Modules for power module information.
3. See Ordering Printer Options for user documentation part numbers.
4. See Ordering Printer Options for printer driver part numbers. See Items Included for a listing of
software included with the printer.

Note

The color print cartridge and the print cartridge storage
container are sold separately as a color kit. See Supplies
and Accessories for the color kit part number.

Software Included with the HP DeskJet 540 Printer
Description

Purpose

Printer Driver for Microsoft
Windows

Hewlett-Packard’s printer driver for MS Windows 3.1.

HP DeskJet Status Monitor

Monitoring the printer status when using MS Windows 3.1.

TrueType Fonts

Scalable Fonts for greater impact when using MS Windows
3.1.

HP DeskJet 540 Control Panel
for DOS

Access to HP DeskJet 540 printer features when using DOS
applications.

Note

For more printer driver information, see “Printer Driver
Information.”

Fonts Included
The HP DeskJet 540 printer is shipped with the following internal fonts:
Available Internal Fonts (Portrait and Landscape Modes)
Internal Font

Available Point Sizes
(Character Height)

Available Pitches
(Horizontal Spacing)

Courier Upright

6, 12, and 24 Point

5, 10, 16.67, and 20 CPI

Courier Italic

6, 12, and 24 Point

5, 10, and 20 CPI

Letter Gothic

6, 12, and 24 Point

6, 12, and 24 CPI

Letter Gothic

4.75, 9.5, and 19 Point

16.67 CPI

Letter Gothic Italic

6, 12, and 24 Point

6, 12, and 24 CPI

CG Times

5, 6, 7, 8, 10, 12, and 14 Point

Proportional Spacing

CG Times Italic

5, 6, 7, 8, 10, 12, and 14 Point

Proportional Spacing

Univers

5, 6, 7, 8, 10, 12, and 14 Point

Proportional Spacing

Univers Italic

5, 6, 10, and 12 Point

Proportional Spacing

Note

All fonts listed are available in portrait and landscape modes.

TrueType Fonts Included

Symbol Sets
PC-8

Roman-8

Danish/Norwegian (60)

PC-8 Danish/Norwegian

PC-8 Turkish

ANSI/ASCII (06)

United Kingdom (04)

French (69)

German (21)

Italian (15)

Spanish (17)

Swedish (11)

PC-850 Multilingual

PC-852 Latin 2

1 Latin 1 (EMCA-94)

Legal

2 Latin 2

9 Latin 5

Additional Fonts in Region Specific Printers
Some HP DeskJet 540 printers contain flash memory. Flash memory
provides the capability to install fonts and symbol sets for specific regions.
The following figure shows how to identify printers with flash memory by
observing the serial number label on the back of the printer.

Identifying Printers with Flash Memory
With Flash Memory

No Flash Memory

To identify a printer with flash memory, look for the lightning bolt symbol on
the serial number label located on the back of the printer. The flash font
code found directly below the lightning bolt can be used to identify the
language of fonts downloaded into flash memory. Use the following tables
to identify the fonts and symbol set(s) loaded into flash memory.

Flash Fonts Information
Fonts and Symbol Sets for Flash Codes
Flash Codes

Name of Font and
Symbol Set

Country/Region

Printer Model

ARB

Arabic

Saudi Arabia

C2162A ARG

ARB

Arabic

Middle East/Arabic

C2162A ARU

ARB

Arabic

N. Africa, Jordan,
Lebanon

C2162A ARW

CYR

Cyrillic

Russia

C2162A ACB

CYR

Cyrillic

Russia English

C2162A AR3

GRK

Greek

Greece

C2162A AB7

HBR

Hebrew

Israel

C2162A AKJ

LIT

Latvian

Latvia

C2162A A2J

LTV

Lithuanian

Lithuania

C2162A A2H

THA

Thai

Thailand

C2162A AB3

Flash Fonts and Symbol Sets
Hebrew (Flash Font Code HBR)
Spacing

Font Name

Point Size

Pitches

Proportional

David PS

5, 6, 7, 8, 10, 12, 14

N/A

Narkis Tam

5, 6, 7, 8, 10, 12, 14

N/A

Miyram PS

5, 6, 7, 8, 10, 12, 14

N/A

Miyram PS Italic

5, 6, 10, 12

N/A

Courier

6, 12, 24

5, 10, 16.67, 20

Courier Italic

6, 12, 24

5, 10, 20

David

6, 12, 24

5, 10, 16.67, 20

Miyram

6, 12, 24

6, 12, 24

Miyram Italic

6, 12, 24

6, 12, 24

Fixed

Symbol Sets: Latin Hebrew (ISO-8859/8), PC Latin Hebrew (CP-862)

Arabic (Flash Font Code ARB)
Spacing

Font Name

Point Size

Pitches

Proportional

Ryadh

5, 6, 7, 8, 10, 12, 14

N/A

Fixed

Naskh

6, 12, 24

5, 10, 16.67, 20

Naskh

7, 14, 28

8.5, 17

Koufi

6, 12, 24

6, 12, 24

Symbol Sets: HP Arabic-8, PC Arabic (CP-864)

Cyrillic (Flash Font Code CYR)
Spacing

Font Name

Point Size

Pitches

Proportional

CG Times

5, 6, 7, 8, 10, 12, 14

N/A

CG Times Italic

5, 6, 7, 8, 10, 12, 14

N/A

Univers

5, 6, 7, 8, 10, 12, 14

N/A

Univers Italic

5, 6, 10, 12

N/A

Courier

6, 12, 24

5, 10, 16.67, 20

Courier Italic

6, 12, 24

5, 10, 20

Letter Gothic

6, 12, 24

6, 12, 24

Letter Gothic Italic

6, 12, 24

6, 12, 24

Fixed

Symbol Sets: PC Cyrillic (CP-866), Latin/Cyrillic (ISO-8859/5)

Greek (Flash Font Code GRK)
Spacing

Font Name

Point Size

Pitches

Proportional

CG Times

5, 6, 7, 8, 10, 12, 14

N/A

CG Times Italic

5, 6, 7, 8, 10, 12, 14

N/A

Univers

5, 6, 7, 8, 10, 12, 14

N/A

Univers Italic

5, 6, 10, 12

N/A

Courier

6, 12, 24

5, 10, 16.67, 20

Courier Italic

6, 12, 24

5, 10, 20

Letter Gothic

6, 12, 24

6, 12, 24

Letter Gothic Italic

6, 12, 24

6, 12, 24

Fixed

Symbol Sets: PC-8 Greek, Latin/Greek (ISO-8859/7)

Baltic (Flash Font Codes LIT and LTV)
Spacing

Font Name

Point Size

Pitches

Proportional

CG Times

5, 6, 7, 8, 10, 12, 14

N/A

CG Times Italic

5, 6, 7, 8, 10, 12, 14

N/A

Univers

5, 6, 7, 8, 10, 12, 14

N/A

Univers Italic

5, 6, 10, 12

N/A

Courier

6, 12, 24

5, 10, 16.67, 20

Courier Italic

6, 12, 24

5, 10, 20

Letter Gothic

6, 12, 24

6, 12, 24

Letter Gothic Italic

6, 12, 24

6, 12, 24

Fixed

Symbol Sets: Latvian/Russian, Lithuanian/Russian, PC Lithuanian (CP-772)

Thai (Flash Font Code THA)
Spacing

Font Name

Point Size

Pitches

Fixed

Thai Courier

10, 12, 24

12, 10, 6

Thai Courier Bold

10, 12, 24

12, 10, 6

Thai Courier Italic

10, 12, 24

12, 10, 6

Thai Courier Bold Italic

12

10

Thai Line Printer

8.5

16

Symbol Set: TIS (TAPIC23)

Note

TAPIC23 is the registration name for Hewlett-Packard’s Thai
HP DeskJet symbol set.

Part Numbers
Part Numbers
Item

Part Number

Print Cartridges

1

HP Premium
Transparency Film

HP Premium
Glossy Paper

HP Premium
InkJet Paper

Color Kits

1

51625A

Color Inkjet Print Cartridge
(Cyan, Magenta, and Yellow Inks)

51626A

High-Capacity Inkjet Print Cartridge (Black Ink)

C3834A

US Letter Size, 50 sheets

C3828A

US Letter Size, 20 sheets

C3835A

European A4 Size, 50 sheets

C3832A

European A4 Size, 20 sheets

C3836A

US Letter Size, 50 sheets

C3833A

US Letter Size, 10 sheets

C3837A

European A4 Size, 50 sheets

C3831A

European A4 Size, 10 sheets

51634Y

US Letter Size, 200 sheets

51634Z

European A4 Size, 200 sheets

C3067A

U.S., Asia

C3069A

Europe

C3276A

International English, French, Spanish,
Portuguese

User Replaceable
Components
Technical
Reference
Power Modules
Interface Cables

Documentation

Description

Refer to “Accessories/User Replaceable
Components”
C2170-90099

HP DeskJet Series Technical Reference Guide
Refer to Power Modules
Refer to “Configuration and Interface
Information/Interface Cable Information/
Recommended Interface Cables.”
See Ordering Printer Options

1. Color kits include a color print cartridge and a print cartridge storage container. Refer to Color
Kit Information.

Color Kit Information
Color Kit

2162615

The optional Color Kit which includes a color print cartridge and a print
cartridge storage container, provides color output printing capability from
an HP DeskJet 540 printer. The printer comes from the factory as color
capable, it does not require any modifications. Color features, however,
need to be turned on in the printer driver dialog box in MS Windows. For
more information, refer to the HP DeskJet 540 printer user’s
documentation, or to “Printer Driver Information/MS Windows.”
Notes

The print cartridge storage container will hold one black or
one color print cartridge. To obtain maximum print quality and
print cartridge life, always store the open print cartridge that is
not in the printer in the print cartridge storage container.
When printing a color page with the color print cartridge, you
cannot print true black. The printer will print composite black,
made up of cyan, magenta, and yellow inks.

User Replaceable Components
User Replaceable Components
Access Door

2162904

Base Foot
Paper Tray

User Replaceable Components
Part Number

Description

C2162-60097

Access Door Assembly

C2162-60098

Base Foot Assembly (4 ea.)

C2164-67807

Paper Tray Assembly

C2171-67801

Absorber

Host/System Requirements
MS DOS 3.3 or Greater
MS Windows 3.1
2 MB of RAM
10 MB of Free Hard Disk Space
EGA Monitor or Greater

Configuring the Printer
The HP DeskJet 540 printer does not have any DIP switches. All printer
configuration is accomplished using the printer driver for MS Windows or
the HP DeskJet 540 Control Panel for DOS. Refer to “Printer Driver
Information” to learn more about printer settings in DOS and MS Windows.

Installing the Printer Software
Installing Printer Software
Category

Task or Information

Minimum Requirements

Microsoft Windows 3.1
Microsoft DOS, Version 3.3 through 6.x
Intel 286™ or better processor
At Least 2 MB or Memory (RAM)
At Least 10 MB of free Hard Disk Space
EGA or Better Monitor
1. Close any screen saver or other software
programs that are open and running in the
background.
2. Insert Installation Disk #1 into the
computer’s floppy disk drive.
3. Click File in the menu bar off the Program
Manager window.
4. Choose Run in the File menu. The Run
dialog box appears.
5. In the Command Line box, type your
computer’s floppy disk drive designator
followed by HPSETUP. (For example,
A:\HPSETUP).
6. Click OK.
7. Follow the instructions on the screen.
1. Close any screen saver or other software
programs that are open and running in the
background.
2. Insert Installation Disk #2 into the
computer’s disk drive.
3. At the DOS prompt (C:\), type the disk drive
designator followed by INSTALL. (For
example, A:\INSTALL).
4. Press the Enter key.
5. Follow the instructions on screen.

Installing the Printer Driver for Microsoft
Windows

Installing the DOS Printer Software

Notes

Increasing system RAM may improve printing performance.
For more information, refer to “Printer Driver Information.”

Interface Specifications
Interface 1284 Compatibility, Nibble, ECP
Buffer Size 32K
Note

For a complete description of your printer’s interface, see
“Printer Interface Information.”

Product Performance Specifications
DOS Print Speed and Resolution Specifications
Category

EconoFast

Normal

Best

240 CPS

167 CPS

55 CPS

Black Print Speed
Color Print Speed
Resolution (Text)

Document Dependent
300 X 300 DPI

Resolution (Graphics)

600 X 300 DPI

600 X 300 DPI

See DOS Graphics
Resolution

MS Windows Print Speed and Resolution Specifications
Category

EconoFast

Normal

Best

Black Print Speed

3 PPM

2 PPM

1 PPM

Color Print Speed

1.5 MPP

2.5 MPP

4 MPP

Resolution (Text)

300 X 300 DPI

600 X 300 DPI

600 X 300 DPI

Resolution (Graphics)

300 X 300 DPI

600 X 300 DPI

600 X 300 DPI

CPS = Characters Per Second
PPM = Pages Per Minute
MPP = Minutes Per Page
DPI = Addressable Dots Per Inch

Note

All color resolution is 300 X 300 dpi.

DOS Graphics Resolution
Horizontal
Resolution

Vertical
Resolution

Number of Dots
Per Pixel

75 PPI

75 PPI

16 DPP

150 PPI

150 PPI

4 DPP

300 PPI

300 PPI

1 DPP

PPI = Pixels Per Inch
DPP = Dots Per Pixel

Software and Fonts Compatibility
Category

Specification

Programming Command Set

HP PCL Level III Plus

Available Internal Symbol Sets

PC-8, Roman-8, Danish/Norwegian (60), United
Kingdom (04), French (69), German (21), Italian (15),
Spanish (17), Swedish (11), 1 Latin 1 (ECMA 94), 2
Latin 2, 9 Latin 5, PC-8 D/N (Danish/Norwegian), PC-8
Turkish, PC-850 (Multilingual), PC-852 Latin 2, ASCII
(06), and Legal

Software Compatibility

MS Windows v3.11
Most DOS Applications (Application Dependent)2
OS/2 2.0 and 2.13
Windows Applications Under OS/24

Fonts Supported

TrueType and ATM Scalable Fonts

TrueType Fonts Included with Printer

Arial® Black, CG Goudy Old Style, CG Goudy Old
Style Italic, CG Goudy Old Style Bold, Phyllis,
Graphite Light, Graphite Light Narrow, CG Poster
Bodoni, Lucida® Casual, Lucida® Casual Italic, Gill
Sans® Shadow, Milestone™ Font, Signet
Roundhand, and PL Benguiat Frisky

Built-In Internal Fonts

Refer to General/Fonts Included

1. The printer driver is not compatible with MS Windows 3.0.
2. Unlike MS Windows, DOS applications require separate drivers for each application. Call the
software vendor for the latest printer driver information.
3. The OS/2 driver for HP DeskJet printers is developed, supported and available from IBM.
4. Use the printer driver for Microsoft Windows when running MS Windows applications from
OS/2.

Paper Handling Specifications
Paper Handling Capabilities
Category

Specification

Paper Grain

Long grain only

Supported Media Sizes
US Letter
US Legal
Executive
ISO & JIS A4
ISO & JIS A5
B5-JIS
User Defined
Width
Length

8 1/2 in. X 11 in. (216 mm X 279 mm)
8 1/2 in. X 14 in. (216 mm X 356 mm)
7 1/4 in. X 10 1/2 in. (184mm X 267 mm)
(210 mm X 297 mm)
(148.5 mm X 210 mm)
(182 mm X 257 mm)
5 in. to 8 1/2 in. (127 mm to 216 mm)
5.83 in. to 14 in. (148 mm to 356 mm)

Supported Envelope Sizes 1
US No. 10 Envelope
European DL Envelope
European C6 Envelope

4 1/8 in. X 9 1/2 in.
(110 mm X 220 mm)
(114 mm X 162 mm)

Supported Index Card Sizes
US Size
US Size
European A6 Card
Japanese Hagaki Postcard

4 in. X 6 in. (81.6 mm X 152.4 mm)
5 in. X 8 in. (127 mm X 203.2 mm)
(105 mm X 148.5 mm)
(100 mm X 148 mm)

Media Weight
Paper
Envelopes
Index Cards

16 to 36 lb (60 to 135 g/m2)
20 to 24 lb (75 to 90 g/m2)
29 to 53 lb (110 to 200 g/m2),
61 to 110 lb Index, 8.5 pt Maximum

IN Tray Capacity

Up to 100 Sheets (<1/2 in.)

Envelope Feeder Capacity

Up to 20 Envelopes (<1/2 in.)

Card Capacity

Up to 30 Cards

OUT Tray Capacity

Up to 50 Sheets

1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.
2. Envelope capacity is dependent on the manufacturer, type of envelope, and its construction.

Note

The HP DeskJet 540 printer works well with most types of
paper although variables in paper composition may affect
print quality and paper handling. Bond paper, such as
letterhead gives excellent quality. Paper should be tested to
ensure best performance.

Printable Area Specifications
US Paper and Transparency Sizes

U.S. Executive
7.25" x 10.5"

U.S. Letter
8.5" x 11"
U.S. Legal
8.5" x 14"

2162985

US Paper and Transparency Printable Area, DOS, Black
(Portrait)
Types
and Sizes
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)

U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)

U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)

Margins

DOS Black
Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

6.75 X 10.04 in.
(171.5 mm X 255.0 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 10. 54 in.
(203.2 mm X 267.7 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 13. 54 in.
(203.2 mm X 343.9 mm)

US Paper and Transparency Printable Area, DOS, Color
(Portrait)
Types
and Sizes
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)

U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)

U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)

Margins

DOS Color
Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

6.75 X 9.91 in.
(171.5 mm X 251.7 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 10. 41 in.
(203.2 mm X 264.4 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 13. 41 in.
(203.2 mm X 340.6 mm)

US Paper and Transparency Printable Area, MS Windows,
Black and Color (Portrait)
Types
and Sizes
U.S. Executive
71/4 X 10 1/2 in.
(184.1 mm X 266.7 mm)

U. S. Letter
8 1/2 in. X 11 in.
(215.9 mm X 279.4 mm)

U. S. Legal
8 1/2 in. X 14 in.
(215.9 mm X 355.6 mm)

Margins

MS Windows
Black and Color Printing 1

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.67 in.
(17.0 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

6.75 X 9.66 in.
(171.5 mm X 245.4 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.67 in.
(17.0 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 10. 16 in.
(203.2 mm X 258.1 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.67 in.
(17.0 mm)

Left & Right Margins

0.25 in.
(6.3 mm)

Printable Area

8.00 in. X 13. 16 in.
(203.2 mm X 334.3 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

A4, A5, and B5 Sizes

A5
148mm x 210mm

A4
210mm x 297mm

B5
182mm x 257mm

2162987

A4, A5, and B5 Printable Area, DOS, Black (Portrait)
Types and Sizes
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)

ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)

JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)

Margins

DOS Black Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

8.00 in. X 11.23 in.
(203.2 mm X 285.3 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.71 in.
(18.0 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

5.58 in. 7.56 in.
(141.6 mm X 192.0 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

6.83 in. X 9.66 in.
(173.6 mm X 245.4 mm)

A4, A5, and B5 Printable Area, DOS, Color (Portrait)
Types and Sizes
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)

ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)

JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)

Margins

DOS Color Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

8.00 in. X 11.10 in.
(203.2 mm X 282.0 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

5.58 in. 7.43 in.
(141.6 mm X 188.7 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

6.83 in. X 9.53 in.
(173.6 mm X 242.1 mm)

A4, A5, and B5 Printable Area, MS Windows, Black and Color
(Portrait)
Types
and Sizes
ISO & JIS A4
8.27 in. X 11.69 in.
(210.0 mm X 297.0 mm)

ISO & JIS A5
5.83 in. X 8.27 in.
(148 mm X 210 mm)

JIS B5
7.17 in. X 10.12 in.
(182 mm X 257 mm)

Margins

MS Windows
Black and Color Printing 1

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.67 in.
(17.0 mm)

Left & Right Margins

0.19 in.
(4.8 mm)

Printable Area

7.89 in. X 10.86 in.
(200.0 mm X 275.7 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

5.58 in. 7.27 in.
(141.6 mm X 184.7 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

6.83 in. X 9.36 in.
(173.6 mm X 237.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Card Stock Sizes

U.S. Card
4" x 6"

U.S. Card
5" x 8"

A6 Card
105mm x
148mm

Japanese
Hagaki
Postcard
100mm x
148mm
2162988

Card Stock Printable Area, DOS, Black (Portrait)
Types and Sizes
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)

U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)

ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)

Japanese Hagaki
Postcards
3.934 in. X 5.83 in.
(100 mm X 148 mm)

Margins

DOS Black Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.71 in.
(18.0 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.75 in. X 5.29 in.
(95.2 mm X 134.4 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.71 in.
(18.0 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

4.75 in. 7.29 in.
(120.6 mm X 185.2 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.71 in.
(18.0 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.88 in. X 5.12 in.
(98.6 mm X 130.0 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.71 in.
(18.0 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

3.60 in. X 5.12 in.
(91.6 mm X 130.0 mm)

Card Stock Printable Area, DOS, Color (Portrait)
Types and Sizes
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)

U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)

ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)

Japanese Hagaki
Postcards
3.934 in. X 5.83 in.
(100 mm X 148 mm)

Margins

DOS Color Printing

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.75 in. X 5.16 in.
(95.2 mm X 131.6 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

4.75 in. 7.16 in.
(120.6 mm X 181.9 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.88 in. X 4.99 in.
(98.6 mm X 126.7 mm)

Top Margin

0.00 in.
(0.0 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

3.60 in. X 4.99 in.
(91.6 mm X 126.7 mm)

Card Stock Printable Area, MS Windows, Black and Color
(Portrait)
Types
and Sizes
U.S. Card Stock
4 in. X 6 in.
(101.6 mm X 152.4 mm)

U.S. Card Stock
5 in. X 8 in.
(127.0 mm X 203.2 mm)

ISO & JIS A6 Cards
4.13 in. X 5.83 in.
(105 mm X 148 mm)

Japanese Hagaki
Postcards
3.934 in. X 5.83 in.
(100 mm X 148 mm)

Margins

MS Windows
Black and Color Printing 1

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.75 in. X 5.00 in.
(95.2 mm X 127.0 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

4.75 in. 7.00 in.
(120.6 mm X 177.8 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.13 in.
(3.2 mm)

Printable Area

3.88 in. X 4.83 in.
(98.6 mm X 122.7 mm)

Top Margin

0.17 in.
(4.2 mm)

Bottom Margin

0.84 in.
(21.3 mm)

Left & Right Margins

0.17 in.
(4.2 mm)

Printable Area

3.60 in. X 4.83 in.
(91.6 mm X 122.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Envelope Sizes
#10 Envelope
9.5" x 4.125"

DL Envelope
220mm x 110mm

C6 Envelope
162mm x 114mm

2162986

Envelope Printable Area, DOS, Black (Landscape)
Types and Sizes
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)

International DL
Envelopes
4.33 in. X 8.66 in.
(110 mm X 220 mm)

International C6
Envelopes
4.49 in. X 6.38 in.
(114 mm X 162 mm)

Margins

DOS Black Printing

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.71 in.
(18.0 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

3.88 in. X 8.79 in.
(98.4 mm X 223.3 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.71 in.
(18.0 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

4.08 in. X 7.95 in.
(103.6 mm X 201.9 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.71 in.
(18.0 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

4.24 in. X 5.67 in.
(107.6 mm X 144.0 mm)

Envelope Printable Area, DOS, Color (Landscape)
Types and Sizes
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)

International DL
Envelopes
4.33 in. X 8.66 in.
(110 mm X 220 mm)

International C6
Envelopes
4.49 in. X 6.38 in.
(114 mm X 162 mm)

Margins

DOS Color Printing

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

3.88 in. X 8.66 in.
(98.4 mm X 220.0 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

4.08 in. X 7.82 in.
(103.6 mm X 198.6 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.00 in.
(0.0 mm)

Printable Area

4.24 in. X 5.54 in.
(107.6 mm X 140.7 mm)

Envelope Printable Area, MS Windows, Black and Color
(Landscape)
Types
and Sizes
No. 10 Envelopes
4 1/8 in. X 9 1/2 in.
(104.8 mm X 241.3 mm)

International DL
Envelopes
4.33 in. X 8.66 in.
(110 mm X 220 mm)

International C6
Envelopes
4.49 in. X 6.38 in.
(114 mm X 162 mm)

Margins

MS Windows
Black and Color Printing 1

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.17 in.
(4.3 mm)

Printable Area

3.88 in. X 8.5 in.
(98.4 mm X 216.0 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.17 in.
(4.3 mm)

Printable Area

4.08 in. X 7.66 in.
(103.6 mm X 194.6 mm)

Top & Bottom Margins

0.13 in.
(3.2 mm)

Left Margin

0.84 in.
(21.3 mm)

Right Margin

0.17 in.
(4.3 mm)

Printable Area

4.24 in. X 5.38 in.
(107.6 mm X 136.6 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Custom Page Printable Area, DOS, Black (Portrait) 1
Page Widths
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)

Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)

Margins

DOS Black Printing

Top Margin

0.00 in.
(0.0 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin3

0.71 in.
(18.0 mm)

Top Margin

0.00 in.
(0.0 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin

0.46 in.
(11.7 mm)

Custom Page Printable Area, DOS, Color (Portrait)1
Page Widths
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)

Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)

Margins

DOS Color Printing

Top Margin

0.00 in.
(0.0 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin3

0.84 in.
(21.3 mm)

Top Margin

0.00 in.
(0.0 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin

0.59 in.
(14.9 mm)

Custom Page Printable Area, MS Windows, Black and Color
(Portrait) 1
Page
Widths
Page Width
5 in. 7.12 in.
(127 mm X 180.8 mm)

Page Width
Width = 7.12 in. to 8.5 in.
(180.8 mm to 215.9 mm)

Margins

MS Windows Black and
Color Printing

Top Margin

0.17 in.
(4.2 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin3

0.84 in.
(21.3 mm)

Top Margin

0.17 in.
(4.2 mm)

Left Margin2

0.13 in.
(3.2 mm)

Bottom Margin

0.59 in.
(14.9 mm)

1. The HP DeskJet 540 printer can handle paper from 5 inches to 8.5 inches wide and from 5.83
inches to 14 inches long.
2. The right margin is application dependent.
3. Print skew may be visible on the last few lines.

Physical Specifications
Printer Physical Specifications

13.0 in
(330 mm)

7.9 in
(199 mm)

16.0 in

(405 mm)

17.2 in
(436 mm)

20.5 in

(520 mm)

2162614

Electrical Specifications
Electrical Specifications
Category

Specification

Input Voltage

100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240
VAC (±10%)

Frequency
100 VAC
120 VAC
220 VAC
230 VAC
240 VAC

50/60 Hz (±3 Hz)
60 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)

Power Consumption
Powered Off (Plugged In)
Powered On (Idle State)
Powered On (Printing State)

2 Watts
4.5 Watts
12 Watts (Maximum)

1. Power modules are available for each listed input voltage. Refer to Power Module Information.

Environmental Specifications
Environmental Specifications
Category

Specification

Temperature
Operating
Non-Operating
Recommended Operating

5 to 40∞ C (41 to 104∞ F)
-40 to 60∞ C (-40 to 140∞ F)
15 to 35∞ C (59 to 95∞ F)

Relative Humidity

10% to 80% RH at 30∞ C

Altitude
Operating
Non-Operating

0 to 3048 meters (10,000 feet)
0 to 4572 meters (15,000 feet)

Mechanical Vibration
Frequency Range
Operating (Random)
Non-Operating (Random)
Swept Sine

5 to 500 Hz
Approximately 0.21 G rms
Approximately 2.09 G rms
0.5 G (0 to peak)

BTU Output

41 BTU/hour (maximum)

ESD per CISPR24 Part 2

Passed1, No Waivers

Noise Levels per ISO 9296
Sound Pressure (LpAm)
EconoFast Mode
Presentation Mode

49 dB(A)
46 dB(A)

Sound Power (LwAd)
EconoFast Mode
Presentation Mode

6.4 B(A)
6.1 B(A)

1. ESD contact points include the carriage rod, paper guide, service station motor, interface
port, and pivot return spring. Air discharge points include the carriage assembly, rear seams,
and top seams.

Safety and EMI Specifications
Product Safety Specifications
Category

Specification

Power Module Safety
Certifications

UL, CSA, TUV, SEMKO, NEMKO, SECV, FIMKO, DEMKO, NOM

Printer/Power Module
Safety Certifications

UL, CSA, TUV, ETL

EMI Certifications

FCC Class B when used with a Class B computing device (USA),
EMC Directive 89/336/EEC (European Community), VCCI (Japan),
SABS (South Africa)

Reliability Specifications
Reliability Specifications
Category

Specification

Vertical Resolution

±0.002 in.

Printer Usage Rate

1000 Pages Per Month (Maximum)

Mean Time Between Failures (MTBF)

20,000 Hours
(2000 Hours Power-On and 12,000 Printed
Pages per Year)

Mechanism Life

60,000 Pages

Packaging Specifications
Packaging Physical Specifications
SHARP

SIMPLE

SMART

HP DeskJet 540

l
na
tio it
Op lor K ble
Co aila
av

Inkjet Printer

18.9 in.

(480 mm)
HP DeskJet 540 Printer
A new kind of printer Great black printing now
Easy add-on Color Kit for now or for the future

18.9 in.

(480 mm)

11.0 in.

(280 mm)

2162622

Refilling Policy
Caution

The ink in the print cartridges has been carefully formulated
by Hewlett-Packard to ensure superior print quality and
compatibility with the printer. Damage to the printer resulting
from modifying the print cartridge is not the responsibility of
Hewlett-Packard.
Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality
from refilled print cartridges. Attempting to refill the highcapacity print cartridge may result in a sudden loss of ink from
the print cartridge. Printer damage caused by refilling highcapacity black ink or color ink print cartridges is not covered
by the Hewlett-Packard warranty or customer service
agreements.

Part Numbers
Part Numbers for HP Print Cartridges and Color Kits
Item
Print Cartridges

Color Kits2, 3

Part Number
51625A

1

Description
Color Inkjet Print Cartridge
(Cyan, Magenta, and Yellow Inks)

51626A

High Capacity Inkjet Print Cartridge
(Black)

C3067A

U.S., Asia

C3069A

Europe

C3276A

International English, French,
Spanish and Portuguese

1. The Color print cartridge is compatible with the following printers: HP DeskJet 500C, DeskJet 540,
DeskJet 550C, DeskJet 560C, DeskWriter C, DeskWriter 540, DeskWriter 550C, and DeskWriter
560C printers.
2. The Color Kits include a color print cartridge and a print cartridge storage container. The storage
container can hold one black or one color print cartridge.
3. For more information on Color Kits, refer to: Product Information/Accessories/Color Kit Information
(HP DeskJet 540 and DeskWriter 540 printers).

Print Cartridge Specifications
Specification

Hewlett-Packard Print Cartridges

Type

Plain paper drop-on-demand
Thermal Inkjet printing

Print Cartridge Life
51626A (Black)1
51625A (Color)2

800 pages at 5% density
150 pages at 15% density

Number of Nozzles
51626A (Black)
51625A (Color)

50 Nozzles
48 Nozzles

Resolution

300 dpi

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing
density.
2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing
density. The printing consists of 10% composite black and 15% of the following colors: cyan,
magenta, yellow, green, red and blue.

Thermal Inkjet Technology
The HP DeskJet printer family uses Thermal Inkjet II (TIJ II) technology.
This technology centers on a disposable print cartridge which propels ink
out of 50 nozzles (48 nozzles on the color print cartridge). The basic
principle of TIJ II is to apply heat to a tiny measure of ink until it expands
and is propelled through a nozzle.
This is achieved by first filling a small reservoir, known as the firing
chamber, with ink. The next step is to heat the ink with a thin-film resistor
layered above the firing chamber. As the ink heats up, it expands to form a
bubble. As the bubble continues to expand and burst, it is forced through
the nozzle located below the firing chamber.
This process is repeated up to 5,000 times per second and creates
residual heat in the resistor which must be removed. A layer of silicon
placed above the resistor transfers the residual heat from the resistor.

Cooling Layer of Silicon
Heated Thin-Film Resistor
Firing Chamber
Nozzle
Propelled Ink Droplet

2121614

Print Cartridge Safety
Ink used in the print cartridge does not pose a health hazard to customers.
During the development of ink formulas, all the ingredients are screened
and researched for known potential health related issues. Only those
chemicals that meet or exceed worldwide safety and regulatory
requirements are used in HP inks.
If ink is accidentally ingested, contact the HP Health Line:
1 (800) 457-4209 in North America.
From all other international locations the HP Health Line can be reached
by calling:
1 (503) 494-7199.
For health related issues, this line is staffed 24
hours per day.

Material Safety Data Sheet (MSDS)
A Material Safety Data Sheet (MSDS) is available for the print cartridges.
The MSDS includes product identification, characteristics of the ink, and
precautions for handling and use. You can request a MSDS at the
following address:
Hewlett-Packard Customer Information Center
Department MSDS
19310 Pruneridge Avenue
Cupertino, CA 95014
Mailstop 49AS
Telephone 1 (800) 752-0900
Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)
The Material Safety Data Sheet is also available from the following
sources:
HP forums of electronic bulletin board services
HP FIRST
Customer Support Centers
Refer to “Service and Support/Resources” for access to the above
resources.

Maintaining Print Cartridges
The printer automatically performs operations of spitting, wiping, and
capping of the print cartridge nozzles to maintain optimum print quality.
These operations occur transparently to the user.
Proper use and handling will provide optimum print quality and print
cartridge life.
Note

See “Print Cartridge Information/Maintenance and
Troubleshooting” for more print cartridge troubleshooting
information.

Print Cartridge Tips
Print Cartridge Dos and Don’ts
Do:

Don’t:

Keep print cartridges sealed in their packaging
until ready for use. (The print cartridges have a
longer life sealed in the packaging than in the
printer or the print cartridge storage container.)

Do not use print cartridges after the expiration
date. See “Print Cartridge Information/
Maintenance and Troubleshooting.”

Keep opened print cartridges in the printer or the Do not unplug the printer without turning the
storage container.
power off from the power button. Pressing the
power button caps the print cartridge in the
service station, keeping the ink from drying in
the print cartridge nozzles.
If the printout is missing dots or white lines
appear to run through the printout, refer to
“Troubleshooting Information/Print Quality
Problems/Missing Dots.”

Do not allow the print cartridge contacts and
nozzles to touch any surface or object,
including your fingers. Skin oil and dust can
cause print quality problems.

Store print cartridges at room temperature.

Do not install a print cartridge that has a
crusting of dried ink around the print cartridge
nozzles. Discard it and install a new print
cartridge.

Press the Power button to turn off the printer
rather than unplugging the printer.

Note

On the HP DeskJet 540 and DeskWriter 540 printers, opening
the access door automatically moves the print cartridge to the
center of the mechanism for easy access.

Modifying or Refilling Print Cartridges
See “Print Cartridge Information/General/Refilling Policy.”

Identifying the Expiration Date
Print quality problems may be caused by print cartridges that have passed
their expiration date. The print cartridge expiration date is 18 months after
the date of manufacture .

Methods for Identifying Print Cartridge
Expiration Dates
Method 1 - Read the Date on the Box
If the print cartridge is in
a box, read the “Use
Before” date printed on
the box.

DEC 1993

DEC 1993

DJP901

Method 2 - Read the Code on the Print Cartridge
1. Determine the manufacturing
date from the code printed on
the print cartridge. For
example, the print cartridges
in the following figure were
produced on March 28, 1993.
2. Replace the print cartridge if it
is more than 18 months after
the manufacturing date code.

YEAR
MONTH
DAY

AX30328A
-3

AX30328A
-3

51608A
Print Cartridge

YEAR
MONTH
DAY

AX30328A
-3

AX
30
32
-3 8A

51625A
Print Cartridge

YEAR
MONTH
DAY

HP 30328-X

HP
3
AX 0328
XX
:XX X
:XX

51626A
Print Cartridge
2121656

Note

Ink can evaporate through the nozzles, reducing the print
cartridge life. Therefore, keep print cartridges in their sealed
container or capped by the service station at the right end of
the mechanism.
Use a FIFO (First In, First Out) inventory control process to
avoid having print cartridges longer than the print cartridge
shelf-life specification.

Short Print Cartridge Life
There are several causes for a short print cartridge life. The information
below identifies average print cartridge life and possible causes for a
reduction to the average cartridge life.
Print Cartridge Life Specifications
Print
Cartridge

Part
Number

5% Density

Black

51626A1

800 Pages

Color

51625A

2

15% Density

Sealed in its Container
(Shelf Life)
18 Months

150 Pages

18 Months

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing
density.
2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing
density. The printing consists of 10% composite black and 15% of the following colors: cyan,
magenta, yellow, green, red and blue.

Possible Causes for Short Print Cartridge Life
Cause

R e a s on

Higher coverage rate than
listed in the specifications

The rate of coverage on the page significantly impacts the number
of pages per print cartridge. Heavy concentrations of ink and
higher print quality settings significantly reduces the number of
pages per print cartridge.

Pages contain graphics

Generally, graphics use ink at a much higher rate than text. If
possible, print drafts of documents without the graphics.

Selected print mode

Higher quality print modes use more ink than a draft print mode. To
maximize print cartridge life, print drafts of documents in
EconoFast mode, then print the final copies in Best mode.

Tape covering the bottom
of a high-capacity print
cartridge

The high-capacity print cartridge, part number 51626A, has two
pieces of tape: one tape covers the print cartridge nozzles and the
other tape covers the bubble generator. Removing tape from the
print cartridge nozzles without removing tape from the bubble
generator will result in a short print cartridge life.
Remove the tape from the high-capacity print cartridge and run the
print cartridge cleaning routine. If this does not restore the print
cartridge, replace the print cartridge and be sure to remove both
pieces of tape on all high-capacity print cartridges before installing
them in the printer.

Print cartridge is past its
expiration date
Continued on next page

Replace the print cartridge. Use a FIFO (First In-First Out)
inventory process to minimize having a stock of expired print
cartridges.

Possible Causes for Short Print Cartridge Life (cont.)
Cause

R e ason

Printer unplugged with the
print cartridge out of its home
position

A service station is located at the right end of the mechanism.
This service station caps the print cartridge nozzles to minimize
ink drying in the nozzles. Turning off the printer caps the print
cartridge and returns it to the service station. Always allow the
print cartridge to return to the home position by pressing the
Power button rather than unplugging the printer.

Print cartridge may need to
be restored

Run the print cartridge cleaning routine. If print quality is not
restored after a page of printing, replace the print cartridge.

Excessive use of the print
cartridge cleaning routine

The process of restoring print cartridges by running the cleaning
routine uses ink. Avoid excessive use of the cleaning routine.

Print cartridge stored outside
of the printer or a print
cartridge storage container

Open print cartridges must be stored in the printer or in a print
cartridge storage container.

Refilled print cartridge

Hewlett-Packard does not recommend or guarantee the print
quality or life from the refilling of print cartridges. Replace the
print cartridge with a new print cartridge.

Print cartridge prematurely
removed from its sealed
container

The print cartridge has a longer life sealed in its packaging than
in the printer or the print cartridge storage container. Keep print
cartridges sealed in their packaging until needed. Then, install
the print cartridge promptly into the printer.

Incorrect estimate of pages
printed with the print
cartridge

It is very easy to underestimate the number of pages printed.
When counting pages per cartridge, be sure to count drafts that
are thrown away.

Faulty print cartridge

Replace the print cartridge. If there becomes a pattern of faulty
print cartridges, the printer may be causing the print cartridges
to fail. In this case, return the printer for repair and indicate the
history of the faulty print cartridges.

Printer hardware problem

The service station may be faulty, or the printer may be
damaging the print cartridges. If the problem recurs with the
printer, return the printer for repair and indicate the history of the
faulty print cartridges.

Short color print cartridge life

Most of the causes for short black print cartridge life also apply
to the color print cartridge. Review the other possible causes in
this table.

Print Cartridge Routine
If rows of dots are missing on printouts, try cleaning the print cartridge by
using the print cartridge cleaning routine in the printer. Refer to
“Troubleshooting Information/Printer Diagnostic Information/Print Cartridge
Cleaning.”

Removing Crusted Ink from Nozzles
Caution

Use care during this process to avoid staining your hands or
clothes with ink from the print cartridge.

Black print cartridges left out of the printer or storage container may
experience a crusting of ink on the print cartridge nozzles. Do not install a
print cartridge with this crusting into the printer or in the storage container.
Use the following procedure to remove the crusted ink from the nose of a
black print cartridge.
1. Grasp the print cartridge by the green top portion of the print cartridge.
2. Using a damp cloth, gently and slowly wipe the dried ink off the print
cartridge nozzles and into a trash container.
3. Once again, gently and slowly wipe any residual ink off the nozzle plate
with a clean portion of the damp cloth.
4. Run the print cartridge cleaning routine. (Refer to "Troubleshooting
Information/Printer Diagnostic Information/Print Cartridge Cleaning.")
5. Open the top cover and clean the wiper located near the right side of the
mechanism.
6. Observe the print cartridge cleaning routine printout.
If the printout is not missing dots toward the end of the page, the
print cartridge is restored to operating condition.
If the printout is missing dots toward the end of the printout, the
process did not restore the print cartridge. Replace the print
cartridge.

Clearing Clogged Nozzles
If rows of dots are missing, if the print cartridge contains ink, and if the print
cartridge cleaning procedure did not solve the problem, then the print
cartridge may have clogged nozzles. Replace the print cartridge.

Printout Missing Dots
Horizontal rows of dots missing on printouts may be the result of a
connection problem between the printer carriage contacts and the print
cartridge contacts. For information about solving missing dot problems,
refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."

Print Quality Problems
Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print
Quality Problems."

Media Part Numbers
The following are general guidelines for the selection and loading of
paper and media in HP DeskJet and DeskWriter printers. For information
about your specific printer, refer to “User’s Guide/Printable Area and Paper
Handling.”
HP Media Part Numbers
Product
Name

Description

Dimensions

Package
Size

Part
Number

HP Premium
Inkjet Paper
(Not for use
with photo pen)

U.S. Letter/A-size coated paper
for premium DeskJet printing

216 x 279 mm
(8.5 x 11 in)

200
sheets

51634Y

HP Premium
Inkjet Papern
(Not for use
with photo pen)

European/A4-size coated paper
for premium DeskJet printing

210 x 297 mm

200
sheets

51634Z

HP Premium
Transparency
Film

U.S. Letter/A-size transparency
film for presentation-quality
overheads

216 x 279 mm
(8.5 x 11 in)

20 sheets

C3828A

HP Premium
Transparency
Film

European/A4-size transparency
film for presentation-quality
overheads

210 x 297 mm

20 sheets

C3832A

HP Premium
Transparency
Film

U.S. Letter/A-size transparency
film for presentation-quality
overheads

216 x 279 mm
(8.5 x 11 in)

50 sheets

C3834A

HP Premium
Transparency
Film

European/A4-size transparency
film for presentation-quality
overheads

210 x 297 mm

50 sheets

C3835A

HP Premium
Glossy Paper

U.S. Letter/A-size glossy paper

216 x 279 mm
(8.5 x 11 in)

10 sheets

C3833A

HP Premium
Glossy Paper

European/A4-size glossy paper

210 x 297 mm

10 sheets

C3831A

HP Premium
Glossy Paper

U.S. Letter/A-size glossy paper

216 x 279 mm
(8.5 x 11 in)

50 sheets

C3836A

HP Premium
Glossy Paper

European/A4-size glossy paper

210 x 297 mm

50 sheets

C3837A

HP Greeting
Card Paper

A-size paper and matching
envelope for Quarter fold cards

216 x 279 mm
(8.5 x 11 in)

20 ea

C1812A

Continued on next page

HP Media Part Numbers (Cont.)
Product
Name

Description

Dimensions

Sheets
per Pack

Part
Number

HP Bright
White InkJet
Paper

U.S. Letter/A-size treated paper
great for two-sided printing

216 x 279 mm
(8.5 x 11 in)

500
sheets

C1824A

HP Bright
White InkJet
Paper

European/A4-size treated paper
great for two-sided printing

210 x 297 mm

500
sheets

C1825A

HP Banner
Paper1

U.S. Letter/A-size Z-Fold, bothside printable

216 x 279 mm
(8.5 x 11 in)

100
sheets

C1820A

HP Banner
Paper1

European/A4, Z-fold, both-side
printable

210 x 297 mm

100
sheets

C1821A

HP Photo
Paper2

U.S. Letter/A-size glossy paper
great for photos

216 x 279 mm
(8.5 x 11 in)

20 sheets

C1846A

HP Photo
Paper2

European/A4-size glossy paper
great for photos

210 x 297 mm

20 sheets

C1847A

HP Photo
Paper Greeting
Card (Available
Spring ‘97)2

U.S. Letter/A-size glossy paper
great for photos

216 x 148.5
mm
(8.5 x 5.5 in)

20 sheets

C1848A

HP Photo
Paper Greeting
Card (Available
Spring ‘97)2

European/A4-size glossy paper
great for photos

210 x 297 mm

20 sheets

C1849A

HP Photo
Paper Invite
Card (Available
Spring ‘97)2

Glossy paper and matching
envelopes for half-fold Invite
Card with two-sided printing

216 x 148.5
mm
(8.5 x 5.5 in)

20 sheets

C1850A

HP Photo
Paper Invite
Card (Available
Spring ‘97)2

Glossy paper and matching
envelopes for half-fold Invite
Card with two-sided printing

148 x 210 mm

20 sheets

C1851A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.
2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Selecting Paper Tips
Tips for Selecting and Using Paper
For paper handling and printable area specifications, refer to
“Product Information/Specifications.”
Always use paper that conforms to the product’s specifications.
Refer to “Product Information/Specifications.”
Most plain paper manufactured for photo-copying produces good
results for most printing needs. However, cotton bond paper, HP
Premium Inkjet Paper, and HP Premium Glossy Paper produce
excellent printing results for special projects.
Before you purchase large quantities of a certain type of paper,
print on both sides of a few sheets to determine if it provides
acceptable quality printing on its "print side." (See "Determining
the Print Side of Media.")
Be sure that your paper does not have tears, dust, wrinkles, or
curled or bent edges.

Tips for Selecting and Using Envelopes
Always use envelopes that conform to the product’s Specifications.
Refer to “Product Information/Specifications.”
Before you purchase large quantities of a certain type of envelope,
first sample its ease of use with the printer to determine whether
it's compatible.
Use high quality envelopes that are thin and sharply creased.
Do not use envelopes that are shiny or embossed or that have
clasps or windows.
Do not use envelopes with thick or crooked edges, or envelopes
that are damaged, curled, wrinkled, or irregularly shaped.

Tips for Selecting and Using Transparencies and
other Media
Always use transparencies, index cards, postcards, and other
media that conform to the product’s Specifications. Refer to
“Product Information/Specifications.”
For best results when printing on transparencies, use HP Premium
Transparency Film.
Do not use paper that is damaged, curled, or wrinkled.
Do not use paper with cutouts or perforations.
Do not use multiple-part forms.
Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels
The following Hewlett-Packard printers support labels:
HP DeskJet 510

HP DeskWriter 510

HP DeskJet 520

HP DeskWriter 520

HP DeskJet 540

HP DeskWriter 540

HP DeskJet 550C

HP DeskWriter 550C

HP DeskJet 560C

HP DeskWriter 560C

HP DeskJet 600 Series

HP DeskWriter 600 Series

HP DeskJet 750C
HP DeskJet 800 Series
While label support is not officially recognized in the User’s Guides, the
printers listed above can successfully be used if the following guidelines
are STRICTLY followed:

Caution

Failure to follow the suggestions below can permanently
damage your printer.

The following are guidelines when using labels in HP DeskJet printers:
Use only Avery paper labels that are specifically designed for use
with HP inkjet printers. These labels are less likely to peel when
inside the printer.
Do not use plastic or clear labels. DeskJet inks are formulated for
use with paper or specially treated plastic papers and will not dry
properly when used with plastic or clear labels.
Do not use ANY label material which is damaged, folded, curled,
or wrinkled in any fashion. These conditions are frequent causes
of jams caused by labels peeling inside the printer. Labels that
have peeled inside the printer are difficult to remove and may
necessitate returning the printer to HP for service.
Do not use labels that are over two years old. Older label materials
are more likely to peel inside the printer.
Do not print on partially used sheets of label material. The varying
thicknesses of material passing over the print rollers can cause
label jams or print skew.
Observe the following guidelines when storing label materials:
Always store label materials in the manufacturer’s packaging until
ready for use. The manufacturer’s packaging protects the labels
and adhesives from humidity extremes which could prematurely
age the labels.
Always store label materials out of direct sunlight.
Keep label materials flat in the original packaging to help prevent
premature aging, wrinkling or bending.

Tips for Selecting and Using Banner Paper
For paper handling and printable area specifications, refer to
“Product Information/Specifications.”
Always use paper that conforms to the product’s specifications.
Refer to “Product Information/Specifications.”
Most 20 lb Z-fold banner-type paper will produce good results for
your banner printing needs. However, HP Premium Inkjet Banner
Paper, will produce excellent printing results for all your banner
printing projects.
Before you purchase large quantities of a certain type of paper,
print a few sheets to determine if it provides acceptable quality
printing.
Be sure that your paper does not have tears, dust, wrinkles, or
curled or bent edges.

Tips for Selecting and Using HP Photo Paper with
the HP Photo Cartridge
Verify that the HP Photo Cartridge is intended for use in your
printer. Refer to the “User’s Guide” for your printer.
Remove the black print cartridge and replace it with the HP Photo
Cartridge. Refer to the “User’s Guide” for your printer for
instructions.
Be certain that you have selected “Use HP Photo Cartridge” in the
Page Setup box.
Use HP Photo Paper (loaded glossy-side down) in your printer’s
IN tray, not HP Premium InkJet paper when you print photographs.
Using HP Photo paper will ensure high-quality, fade-resistant
images.
For paper handling and printable area specifications, refer to the
“User’s Guide” for your printer.
Before you purchase large quantities of a certain type of paper,
print a few sheets to determine if the paper provides acceptable
quality printing.
Be sure that your paper does not have tears, dust, wrinkles, or is
curled, or has bent edges.
For best results with the HP Photo paper/HP Photo cartridge
combination, scan your photographs at 100 or 150 dpi. If you scan
them at a higher dpi, you won’t improve the print quality, and your
photographs will take longer to print.
Printing in Best mode yields the most vivid colors. (If the slower
printing speed is acceptable.)

Loading Paper Tips
General Tips for Loading Media Effectively
To obtain the best print quality and avoid getting media jammed in
the paper feed rollers, always use paper and other media that
conform to the product’s specifications. Refer to “Product
Information/Specifications.”
Load only one media type at a time into the IN tray making sure the
right edge of the media is aligned with the right edge of the IN tray.
Insert all paper, cards, envelopes, labels, transparencies and
banner paper print-side-down into the IN tray of the printer. (See
"Determining the Print Side of Media.”)
Never load more than the recommended amount of media into the
IN tray at one time.
Always load index cards, postcards, and envelopes in portrait
orientation (that is, where the paper is longer than wide when
placed in the IN tray).
Always use print settings in the printer driver that match the media
type, size, and orientation.
Before inserting a stack of media into the IN tray, always tap its
edges on a flat surface to even it out.

Determining the Print Side of Media
Insert all paper, cards, envelopes, labels, transparencies and banner
paper print-side down into the IN tray of the printer. Here are some tips for
loading media print side down:
For plain paper, load the side identified by the paper’s packaging
as the printside face down.
For letterhead paper, load the letterhead side down and facing the
back of the paper tray.
For HP Premium Inkjet Paper, load face down the side identified
on the packaging as the print side with the corner arrow facing the
back of the paper tray.
For HP Premium Glossy Paper, load the glossy side down.
For index cards or postcards, load the side designed to be written
upon face down.
For envelopes, load the side you address face down
For labels, load the paper side down (the slick side up).
For HP Premium Transparency Film, load the rough side down
with the sensing strip facing the back of the paper tray.
For HP Premium Banner Paper, load face down the side identified
on the packaging as the print side with the corner arrow facing the
back of the paper tray.

Using the Single-Sheet Feeder
If your printer is equipped with a single-sheet feeder, the single-sheet
feeder allows you to feed a single sheet of paper or other media into the
printer without unloading the IN tray. The single-sheet feeder slides freely
to the right and left to accommodate the width of the media you insert.
Always use paper and other media that conform to the product’s
Specifications. Refer to “Product Information/Specifications.”

Part Numbers
Note

These power modules are not compatible with the
HP DeskJet 300 series printers.

Power Module Part Numbers and General Information
Power Module
Plug Type

2162978

Country or
Region

Region’s
AC Voltage

HP Part
Number

US
Canada
Latin America
Brazil
Ecuador
Columbia
Taiwan
Saudi Arabia
Mexico

120 VAC
60 Hz

9100-5124
(C2175A)

Japan

100 VAC
50/60 Hz

9100-5130
(C2178A)

People’s Republic of China
Argentina

220 VAC
50 Hz

9100-5129
(C2179A)

Australia

240 VAC
50 Hz

9100-5127
(C2181A)

220 VAC
50 Hz

9100-5128
(C2180A)

220 VAC
50 Hz

9100-5391

2162980

India
South Africa

2162977

Brazil
Philippines
2162978

Continued on next page

Power Module Part Numbers and General Information (Cont.)
Power Module
Plug Type

Country or
Region

Region’s
AC Voltage

Korea

220 VAC
60 Hz1

HP Part
Number

9100-5126
(C2182A)

2162981

(4.8 mm Plug)
United Kingdom
Singapore
Malaysia
Asia-Pacific
Middle East

240 VAC
50 Hz

9100-5131
(C2177A)

Hong Kong

220 VAC
50 Hz

9100-5348

230 VAC
50 Hz

9100-5132
(C2176A)

220 VAC
60 Hz1

9100-5346

2162979

2162981

(4 mm Plug)

Eastern & Western Europe
Chile
Israel
Jordan
Nicaragua
North Africa
Paraguay
Peru
Russia
Turkey

Asia, North
Caribbean
Indonesia
South America
Thailand
1. This power module is wound for 50 Hz.

Specifications
Power Module Specifications
Category

Specification

Input Voltage (Power Module Dependent)

100 VAC, 120 VAC, 220 VAC, 230 VAC, or
240 VAC (±10%)

Frequency
100 VAC
120 VAC
220 VAC
230 VAC
240 VAC

50/60 Hz (±3 Hz)±
60 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)
50 Hz (±3 Hz)

Troubleshooting
Possible Causes of Printer Not Printing
Power module plug may not be fully seated in the printer’s power
socket.
Power module may not be connected to a powered receptacle.
Make sure any power strip switches are turned on. Also, try a
different outlet.
Power Module is not the correct device for the country or region’s
power. Refer to “Product Information/Ordering Printer Options”.
Power Module may be faulty. Substitute another power module if
available.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

W a r r a n t y In f o r m a t i o n

Warranty Information
The warranty for HP DeskJet/DeskWriter printers varies depending upon
the product and the date and country of purchase.
For products returned under warranty, Hewlett-Packard may use one of
the following options:
Repair the product
Replace the product with a re-manufactured unit
Replace the product with a product of equal or greater functionality
Refund the purchase price
Hewlett-Packard Limited Warranty Statement
HP
Product

Duration of Limited Warranty (Unless
otherwise stated in the printer’s
documentation)

Software

90 days

Print Cartridges

90 days

Printer and Peripheral Hardware

1 Year

Extent of Limited Warranty
1.

Hewlett-Packard (HP) warrants to the end user customer that HP
products will be free from defects in materials and workmanship, for
a specified time after the date of purchase by the customer. The
duration of this limited warranty is stated above. Certain additional
conditions and limitations of HP’s warranty are stated in the user’s
guide. Those conditions and limitations include:
a.

For software products, the warranty applies only to the media
upon which the product is recorded; and

b.

HP does not warrant the operation of any product to be
uninterrupted or error free.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

2.

3.

4.

5.

6.

7.

8.

W a r r a n t y In f o r m a t i o n

HP’s limited warranty covers only those defects which arise as a
result of normal use of the product, and do not apply to any:
a.
Improper or inadequate maintenance;
b.
Software or interfacing not supplied by HP;
c.
Unauthorized modification or misuse;
d.
Operation outside the product’s environmental specifications,
including duty cycle abuse or use of a mechanical switchbox
without a designated surge protector;
e.
Use of non-supported printing media or memory boards; or
f.
Improper site preparation or maintenance.
For HP printer products, the use of a non-HP print cartridge or a
refilled print cartridge does not affect either the warranty to the
customer or any HP support contract with the customer; print
cartridge includes both toner cartridges and ink cartridges.
However, if printer failure or damage is attributable to the use of a
non-HP or refilled print cartridge, HP will charge its standard time
and materials charges to service the printer for the particular failure
or damage.
If any software media product or print cartridge product proves
defective during the applicable warranty period, and if the product is
covered by HP’s warranty, the customer shall return the product for
replacement.
If HP receives, during the applicable warranty period, notice of a
defect in a hardware product which is covered by HP’s warranty, HP
shall either repair or replace the product, at its option. Any
replacement product may be either new or like-new, provided that it
has functionality at least equal to that of the product being replaced.
If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall within a
reasonable time after being notified of the defect, refund the
purchase price for the product, provided the customer returns the
product.
Your warranty is valid in any country where this product is
distributed by Hewlett-Packard. Contracts for additional services
such as on-site service are available from any authorized HP
service facility in countries where this product is distributed by HP or
an authorized importer.
This limited Warranty Statement gives the customer specific legal
rights. The customer may also have other legal rights which vary
from state to state in the United States, from province to province in
Canada, and from country to country elsewhere in the world.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

W a r r a n t y In f o r m a t i o n

Limitations of Warranty
1.

2.

3.

NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS
MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP
AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
To the extent that this Limited Warranty Statement is inconsistent
with the law of the locality where the customer uses the HP product,
this Limited Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law, certain
limitations of this Limited Warranty Statement may not apply to the
customer. For example, some states in the United States, as well as
some governments outside the United States (including provinces
in Canada), may:
a.
Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a customer (e.g.
Australia and the United Kingdom);
b.
Otherwise restrict the ability of a manufacturer to make such
disclaimers or impose such limitations; or
c.
Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot
disclaim, or not allow limitations on how long an implied
warranty lasts.
To the extent allowed by local law, the remedies provided in this
Warranty Statement are the customer’s sole and exclusive
remedies.

Limitations of Liability
1.

EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

O b t ai n i n g P r i n t e r D r i v e r s

Obtaining Printer Drivers
Updates to the HP Printer Driver software occur periodically. New versions
can be obtained from authorized Hewlett-Packard dealers or any of the
sources listed below.

24-hour modem access
HP BBS Library
HP's electronic bulletin board library service is available 7 days a week,
24 hours a day for your convenient access to HP printer drivers and
support information.
In the United States (for the following baud rates: 300, 1200, 2400, 4800,
9600, 14400), call (208) 344-1691.
In the United Kingdom (for baud rates up to 14400) call,
44 (1344) 361891.
World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,
14400), call 1 (208) 344-1691.
Set your modem communications software to N,8,1.

CompuServe
Printer drivers and interactive sharing of technical information are
available on CompuServe's HP Peripherals forum
(GO HPPER).
To subscribe in the United States, call CompuServe, Inc., at
(800) 524-3388 and ask for representative #51 (This service is not
operated by Hewlett-Packard).
To subscribe in the United Kingdom, call toll-free (0800) 289378 or
(614) 529-1349.
To subscribe world-wide, call (614) 529-1349.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

O b t ai n i n g P r i n t e r D r i v e r s

Internet
Printer drivers and product support information can be obtained through
the World-Wide Web as follows:
URL ttp://www.hp.com/home.html
or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail
HP's Distribution Centers provide printer drivers and printer driver
updates.
Worldwide Fulfillment Information
Driver
Distribution
US and
Canada

Languages
Available
English
French

Telephone
Or der s

Fax
Or der s

Mail
Or der s

970-339-7009
Mon - Sat, 24 Hours
per day

970-3307655

US Driver
Fulfillment for
Hewlett-Packard
PO Box 1754
Greeley, CO 80623

(Within UK)
0 1429 866
000
(Outside UK)
44 1429 866
000

European
Fulfillment for
Hewlett-Packard
c/o Starpack
International, Ltd.
PO Box 63
Hartlepool
Cleveland
TS25 2YP
United Kingdom

Spanish
UK

English - - 44 (0) 1429 865 511

(0) is used
only when
calling within
the country

French - - - 44 (0) 1429 863 343
German - - 44 (0) 1429 863 353
Spanish - - 44 (0) 1429 520 012
Italian - - - 44 (0) 1429 520 013
Mon - Fri, 8:30 am to 6 pm CET,
(except Wed 8:30 am to 4 pm CET)

Asia Pacific
(Singapore)

All localized
languages

65 740 4477
Mon - Fri 8:30 am5:30 pm
Singapore time

65 740 4499
(24 hours a
day - 7 days
a week)

Fulfillment:
Plus Pte Ltd.
No. 51, Ubi Ave 3
Singapore 1440

Australia
(Sidney)

All localized
languages

612 565 6099
Mon - Fri 8:30 am5:30 pm Australian
Eastern Time

612 519
5631
(24 hours a
day - 7 days
a week)

Fulfillment:
Plus Pty Ltd.
Private Bag 75
Alexandria NSW
Australia 2015

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

U . S . S e r v i c e S u p p o r t C o n t r ac t s

U.S. Service Support Contracts
HP Express Exchange Service
Hewlett-Packard offers an express exchange service to minimize product
downtime. With HP Express Exchange Service, a replacement unit is
available by 10:30 the next working day.
HP Express Exchange provides next day exchange service (same as HP
SupportPack) but the fee is based on a per incident of repair rather than
throughout the warranty period. This service does not need to be
purchased within 30 days of the printer purchase date.
To order the HP Express Exchange Service, call toll-free at 800-835-4747;
ask for ext. 524.

HP SupportPack
The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day
express exchange service (see above) for the duration of a three-year
warranty period. This service enhancement provides customers with a
cost-effective and timely way to achieve quality support. The HP
SupportPack (ordered like any other HP product) is sold exclusively
through resellers and is not available directly from Hewlett-Packard.
Customers must purchase this service enhancement within 30 days of
purchasing the printer. The HP SupportPack is not transferable from one
piece of equipment Additional information on HP SupportPack and the
prices for the service upgrade are available through HPNN and the InTouch newsletter.

HP Customer Return Repair Service
If uptime is less critical, the HP Customer Return Repair Service provides
maintenance service at the HP Customer Service Center located in
Corvallis, Oregon. HP will repair the product within two working days from
receipt and return via surface transportation.
To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r ac t s

Non-U.S. Service Support Contracts
HP SupportPack
The HP SupportPack enhances the service offering during the warranty
period by upgrading warranty repair service to a next day exchange
service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is
sold exclusively through resellers (ordered like any other HP product) and
is not available directly from Hewlett-Packard. Additional information on
HP SupportPack and the prices for the service upgrade is available
through HPNN.
For other service and support contracts, contact the Hewlett-Packard office
or Response Center for that country.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

Re t u rn in g a P rin t e r f o r S e rv ic e

Returning a Printer for Service
In the USA
If a printer requires service, the customer can contact a service authorized
reseller. The reseller should verify that the printer is in need of repair and
contact the HP Corvallis Service Center. Sales authorized resellers
should call (800) 544-9976 to arrange for repair. Service authorized
resellers should call (503) 750-2035.
Customers can contact Hewlett-Packard directly by calling HP Customer
Support Center at (208) 323-2551. They will verify that the printer is in
need of repair and transfer the customer to the HP-Corvallis Repair
Center. If packaging materials are needed, call the HP Resellers
Response Line at (800) 544-9976.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

Re t u rn in g a P rin t e r f o r S e rv ic e

Printer Return Instructions
If the printer needs to be shipped, be sure it is packed in a protective
carton. Hewlett-Packard recommends that the original shipping container
be saved for this purpose. In-transit damage is not covered by the
warranty. It is suggested that shipments are always insured.
When either a customer or reseller calls HP to arrange for service, the HP
Corvallis Service Center will dispatch a premium carrier to pick up the
product at the reseller or customer location. The printer will be delivered to
HP, at HP’s expense, using second day delivery. The customer or reseller
must still package the printer for shipment.
Once the printer is repaired, HP will ship it to the customer or reseller
location using second day delivery.
You can help assure effective servicing of your customer's printer by
following these guidelines:
Procedure:
1.

Follow the troubleshooting instructions in this manual to make
certain the malfunction is in the printer and not the result of an
interface error or a malfunction in the computer or software. If
possible, identify the defective area or function.

2.

If you determine that repair is required, please provide the following
with the printer when returning the printer for service:
a.

Printout a copy of the “HP Printer Repair Sheet.” (For
information regarding printouts, see the note at the top of the
HP Printer Repair Sheet.)

b.

Determine the appropriate customer code from the Printer
Repair Feedback Information section which follows.

c.

Fill out the repair sheet. Include specific information, such as
the configuration at the time of the malfunction, the type of
interface cable, a description of the computer or host, and a
description of the software application in use.

d.

If purchased through a Hewlett-Packard reseller, include a
copy of the sales slip or other proof of purchase to establish
the warranty coverage period.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

Re t u rn in g a P rin t e r f o r S e rv ic e

In the UK, France, Germany, Switzerland, Austria,
Belgium, Norway, Sweden, Denmark, Finland, and
the Netherlands
If a printer fails during the warranty period, the customer should do the
following:
1.

Follow the troubleshooting procedures in this document or consult
the HP FIRST facsimile assistance services.

2.

If the customer is still unable to determine the cause of the failure,
the customer should contact their local reseller or the European
Customer Support Center.
Customer support representatives can answer your questions
regarding the setup, configuration, installation, and operation of the
printer. They can also troubleshoot and diagnose printer problems
and, if necessary, can give instructions for getting the printer
serviced and repaired.
If available for your country and language, phone numbers for HP
FIRST and the European Customer Support Center are given in a
separate document shipped with the printer. If additional
information is needed, customers can call the reseller or the nearest
HP Sales and Support Office.

If a printer fails after the warranty period:
1.

Follow the troubleshooting procedures in this document or the
printer user's guide.

2.

If the customer is unable to determine the cause of the failure, the
customer should contact their local reseller or the nearest HP Sales
and Support Office for instructions on returning your printer for
service and repair.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

Re t u rn in g a P rin t e r f o r S e rv ic e

Elsewhere in the World
If a printer fails during or after the warranty period:
1.

Follow the troubleshooting procedures in this document or the
printer user's guide.

2.

If the customer is unable to determine the cause of the failure, the
customer should contact their local reseller or the nearest HP Sales
and Support Office for instructions on returning your printer for
service and repair.

Notes

Operating accessories (such as, optional plug-in
cartridges, print cartridges, and software) should not
be included with the printer unless the problem
relates to an accessory.
In the U.S., the power module should not be included
with the printer unless instructed otherwise.
Outside of the U.S., the power module should be
included when returning the printer for repair.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

Service and Support Resources
HP Support Assistant (CD-ROM)
HP Support Assistant is an on-line tool providing technical information on
a variety of Hewlett-Packard computers and peripheral products. This
information is contained on a CD-ROM which is updated quarterly and
mailed to you as part of the subscription. This system runs on any PC
under MS Windows.
Obtaining HP Support Assistant CD-ROM
Country

Telephone
Number

Fax
Number

Mailing
Address

U.S., Canada

1 (800) 4571762
(24 Hours)
7 Days)

(317) 364-8888

Hewlett-Packard Company
PO Box 4700
Crawfordsville, IN 47933
USA

Latin America

01 (317) 3648882
(24 Hours)
(7 Days)

(317) 364-8888

Hewlett-Packard Company
PO Box 4700
Crawfordsville, IN 47933
USA

1 (800) 4571762
(24 Hours)
(7 Days)

0-800-960-273

Hewlett-Packard Company
PO Box 501
7300 AM Apeldoorn
The Netherlands

31 (55) 384279
(9:00 - 6:00)
(Monday Friday)

31 (55) 434455

Hewlett-Packard Company
PO Box 501
7300 AM Apeldoorn
The Netherlands

65 740-4629
65 740-4477
(8:30 - 5:30)
(Monday Friday)

65 740-4617
65 740-4477

Hewlett-Packard Company
Circuit Road PO Box 0131
Singapore 9137
Singapore

UK

Europe

Asia Pacific

Hewlett-Packard News Network (HPNN)
HPNN is an electronic bulletin board service available only to HP
authorized resellers. This service provides the following information:
Presales Information
Printer Drivers
HP SupportPack Information
Software Notes
Postsales Information

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

For more information, call 1 (408) 553-7303.

HP Distribution Center
The HP Distribution Center has current printer drivers for Hewlett-Packard
products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center
The HP Customer Information Center provides presales product
information. This service is available for resellers and end-user customers.
Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line
The HP Reseller Response Line provides pre-sales and post-sales
technical support for HP authorized resellers. Call 1 (800) 544-9976,
Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

Ordering Supplies
Ordering Supplies
Country

Telephone Number

Austria

(1) 25000 536

Australia/New Zealand

(03) 895-2895

Belgium/Luxembourg

02-778 34 00

Canada (Except Toronto)

1 (800) 387-3154

Canada (Toronto)

(416) 671-8383

Community of Independent Sales

(095) 181 8002

Czech Republic

(2) 47 17 230

Denmark

4599 1000

Europe (East Central Headquarters)

(1) 25 000 0

Finland

(90) 887 21

France

Minitel 3616 HPMICRO,
Rubrique 2: “Points de Vente” agréés

Germany

0180-53262-22

Greece

30-1-689 64 11

Hungary

(1) 142 09 86

Iceland

(1) 67 10 00

Israel

00972 3 53 80 380

Italy

02/9212 4378

Japan

(03) 331-6111

Latin America

(525) 326-40-00

Lebanon

009611 89 31 13

Norway

22 73 56 00

Poland

(22) 37 50 65

Portugal

(01) 301 7343

Slovenia

(61) 159 33 22

South Africa

002711 806 10 00

Spain

900 123 123

Sweden

(0) 8 750 2000

Switzerland

01 / 735 71 11

The Netherlands

020 - 547 6666

Tunisia

002161 28 01 44

Turkey

(0) 212 224 59 25

United Arabian Emirates

009714 37 75 91

United Kingdom

01344 369 369

U.S.

1 (800) 538-8787

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

HP BBS Library
The HP electronic bulletin board library service contains drivers and
support information which can be downloaded to your PC via modem.
HP BBS Library
Country

Number

Baud Rate

Austria

+ 43 (222) 251658

2400, 4800, 9600, 14400,
19200, 28000, or ISDN

Belgium

+ 32 (2) 778-3819

1200, 2400, 4800, 9600,
14400

Denmark

+ 45 (45) 991905

300, 1200, 2400, 4800, 9600,
14400

Finland

(9600) 7280

2400, 4800, 9600, 14400

France

3616 HP MICRO

1200 to 14400 (Service
Minitel)

Germany

*HP#

Datex J-BTX System

Italy

+ 39 (2) 9210-4244

Up to 14400

Netherlands

+ 31 (20) 647-5433

2400, 9600, 14400

Norway

+ 47 (2) 273-5697

2400, 4800, 9600, 14400,
19200

Sweden

+ 46 (8) 750-6262

2400, 4800, 9600, 14400

Switzerland

+ 41 (64) 560200

Up to 19200 or ISDN

United Kingdom

+ 44 (1344) 361891

Up to 14400

United States

+ 1 (208) 344-1691

300, 1200, 2400, 4800, 9600,
14400

Worldwide

Int Code + 1 (208) 344-1691

300, 1200, 2400, 4800, 9600,
14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

HP FAXback on Demand - HP FIRST
You can use this service to select documents, such as product
descriptions and technical information, which are then faxed to you. To
access this service, use the handset on your fax machine and dial the
appropriate number from the table in this section.
Use the following steps to use HP FIRST:
1. Call the system. You will need to use a touch-tone telephone or
the phone set of your fax machine. A voice prompt will welcome
you and guide you to the information you need. You will also need
to give the phone number of the fax machine where you wish to
receive the documents you select.
2. We suggest you initially request the index which lists all available
documents.
3. Once you receive the HP FIRST index, choose the documents you
need.
4. Call HP FIRST again. A voice prompt will ask you for the index
number of the documents you have selected and would like to
have faxed to you.
5. Selected documents will be sent immediately to the fax number
you have specified.
Note

To obtain documents in English from outside the UK, dial
your international access code and then (31) 20 681 5792
(international toll rates applicable).

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

HP FIRST Telephone Numbers
Country (Language)

Telephone Number

Austria (German)

0660-8128

Australia (English)

61-3-272 26 27

Denmark (Danish)

800-10453

Belgium (French)

0800 1 7043

Belgium (Dutch)

0800 1 1906

Europe (English)

(31) 20 681 5792

Finland (Finnish)

9800-13134

France (French)

05-905900

Germany (German)

0130-810061

Hong Kong (English)

506 24 22

Italy (Italian)

1678-59020

Korea (Korean)

82-2-769 05 43

Netherlands (Dutch)

06-0222420

Norway (Norwegian)

800-11319

Singapore (English)

65-291 79 51

Spain (Spanish)

900-993123

Sweden (Swedish)

020-795743

Switzerland (French)

155-1526

Switzerland (German)

155-1527

UK

0800 96 02 71

US

1 (800) 333-1917

Worldwide

Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)
HP Audio Tips is an automated audio (voice) problem-solving tips for your
most frequently asked questions. Use the following telephone number:
1 (800) 333-1917

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

HP Forum on CompuServe
The HP Systems Forum on CompuServe is an on-line service accessible
via modem. This service provides information about Hewlett-Packard
products, and allows you to communicate with other Hewlett-Packard
users.
You can join CompuServe at no charge by calling a telephone number in
the table below. CompuServe will send you a free introductory
membership immediately, including information on how to access
CompuServe. From the CompuServe prompt, type:
GO HP 

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

CompuServe Telephone Numbers by Country Table
Country

Local Call/
Free-Phone Number

Argentina

Direct Number
54 (1) 345-3871

Australia

(008) 025240

61 (2) 410-4260

Canada

1 (800) 848-8199

1 (614) 529-1349

Chile

56 (2) 696-8807

France

36,638,122

33 (1) 4714-2160

Germany

(0130) 3732

49 (89) 6655-0111

Hong Kong

852 867-0118

Hungary

36 (1) 156-5366

Israel

972 (3) 290466

Japan

(0120) 221200

81 (3) 5471-5806

New Zealand

(0800) 446113

61 (2) 410-4260

Portugal

33 (1) 4714-2160

South Africa

27 (12) 841-2530

South Korea

(080) 022-7400

82 (2) 411-1327

Spain

33 (1) 4714-2160

Taiwan

866 (2) 651-6899

UK

(0800) 289378

44 (1272) 760680

U.S.

1 (800) 848-8199

1 (614) 529-1349

Venezuela

58 (2) 793-2984

Worldwide

Int Code + 1 (614) 529-1349

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

Hewlett-Packard Telephone Support
Technical Phone Support for Customers
The HP Customer Support Center provides free live technical assistance
for peripherals during the hardware warranty of the product. If the product
is still under warranty, the customer should call (208) 323-2551. If the
product is out of warranty, the customer has two options.
The customer can call 1 (900) 555-1500 at $2.50 per minute.
The customer can call 1 (800) 999-1148 at $25.00 per call using
VISA or MasterCard.
(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information
ready:
The product model number and serial number.
The operating system version and the configuration.
A description of the software installed and the accessories used.

HP North American Customer Support Center
Assistance from the Hewlett-Packard North American Customer Support
Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time,
except Wednesday when the hours are 7:00 AM to 4:00 PM.
1 (303) 635-1000

HP European Customer Support Center
Assistance from the Hewlett-Packard European Customer Support Center
is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central
European time, except Wednesday when the hours are 8:30 AM to 4:00
PM.
Int Code + 31 (20) 682-8291

H P D e s k J e t an d D e s k Wr i t e r P r i n t e r s

S e r v i c e an d S u p p o r t R e s o u r c e s

Contacting Hewlett-Packard
To contact Hewlett-Packard, check your local telephone directory for the
HP Sales and Service Office near you. If you cannot find an HP office,
contact one of the major HP Sales and Service Offices or one of the
following Worldwide Marketing Headquarters.
Asia
Far East Sales Region Headquarters
Hewlett-Packard Asia Ltd.
22/F Peregrine Tower
Lipp Centre
89 Queensway, Central
Hong Kong
Canada
Hewlett-Packard Ltd.
6877 Goreway Drive
Mississauga
Ontario L4V 1M8, Canada
Europe
European Operations Headquarters
Hewlett-Packard S.A.
150, route du Nant-d’Avril
PO Box 1217
Meyrin 2/Geneva, Switzerland
Latin America
Hewlett-Packard Latin Am. Headquarters
Monte Pelvoux 111
Lomas de Chapultepec
11000 Mexico D.F.
Middle East/Africa
Middle East/Central Africa Sales Headquarters
Hewlett-Packard S.A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva, Switzerland
U.S.
Intercon Operations Headquarters
Hewlett-Packard Company
3495 Deer Creek Road
PO Box 10495
Palo Alto, CA 94303-0896, USA

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n

Printer Repair Feedback Information
Procedure for Providing Repair Feedback Information:
1.
Make a copy of the HP DeskJet Printer Family Repair Sheet found
on the following page.
2.

Observe the problem with the printer. Verify the problem is
repeatable.

3.

Determine the customer code from the table below.

4.

Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes
Customer
Code

Failure
Keywords

Failure
Description

STARTUP
PROBLEMS
CPS100

Power-Up Failed

No lights, no noise, no movement, power failure,
dead

CPS105

Self-Test Failed

Self-test does not print or is incomplete/wrong

CPS110

Erratic/Intermittent
Operation

Product behaves inconsistently or exhibits an
intermittent failure

CPS200

Lights On Steady

LEDs on front panel ON steady

CPS205

Lights Flash in Unison

LEDs on front panel ON and flashing

CPS210

No Lights/Fan Only/No
Lamp

No LEDs On or no LEDs and the fan is ON or lamp not
on

CPS215

Lights Flashing
Alternately

Different LED’s flash On and Off alternately

QUALITY
CWP000

Multiple Exchange

Customer has received more than one exchange per
incident

CWP005

Customer Return

Customer returns exchanged unit

CWP010

Re-Repair 90 days

Unit fails within 90 days of previous repair

CWP015

Defective from Stock

Unit shipped to customer is defective from stock

CWP020

Customer Damaged

Customer/Reseller has damaged or mis-repaired unit

CWP025

Wrong Model

Wrong model or product sent to customer

PERFORMANCE
CPG100

Won’t Print

Printer will not print or locks up while printing

CPG105

Stops Printing

Prints part of a page then stops

CPP100

Burning Smell

During operation, unit emits a burning smell

CPN100

Grinding, Squeaking,
Scraping Noise

Unusual, persistent grinding, squeaking, scraping
noise

CPN105

Knocking, Clicking,
Chattering Noise

Frequent shock or clicking or chattering noise

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)
Customer
Code

Failure
Keywords

Failure
Description

CMM100

No Media Pick-Up

Paper/envelope/transparency not loading

CMM105

Multiple Pick

Several sheets/envelopes are picked together

CMM110

Incomplete Load

Sheet/envelope loads then stops or media slips

CMM115

Media Jams

Sheet/envelope/labels stuck inside of
product/obstruction

CMM120

Skewed/Slanted Page

Sheet/envelope loads unevenly

CMM135

Media Eject Problem

Sheet/envelope fails to eject

CMM140

Continuous Media
Feed

Continuously picks and feeds media

CMM150

Tracks on Media

Excessive force on pinch wheels causes tracks on
media

MEDIA HANDLING

PRINT/IMAGE
QUALITY
CGT100

Missing Dots

White line or streak through text or graphics, partial
characters

CGT105

Fuzzy/Blurred/Wavy or
Unusual Print

Overspray of dots or print appears wavy or
compressed or faded

CGT110

Vertical Misalignment

Table columns of text/vertical lines are not well
aligned (bi-directional shift)

CGT115

Underlines or Streaks
in Printing

Prints extra lines across media when printing self-test

CGT120

Incomplete/Faded
Print

Parts of printed characters are missing on self-test or
print is faded

CGT125

Won’t Print

Carriage moving but not printing

CGT130

Wrong Colors

Printing wrong colors or ink appears mixed

CPG115

Hardware Banding

Printed page exhibits banding in print not caused by
the print cartridge

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)
Customer
Code

Failure
Keywords

Failure
Description

CARRIAGE
PROBLEMS
CCP100

Left-Side Collision

Carriage slams to left side and stays there

CCP105

Right-Side Collision

Carriage slams to right side and stays there

CCP120

Erratic/Slow Movement

Erratic, slow movement or carriage stalls or hangs

CCP125

Pen Won’t Lock

Pen cartridge won’t lock in carriage

COMMUNICATION
CKK100

I/O Port Fail

Serial or parallel Input/Output from PC fails to
print...not cable or PC

CKK105

LAN/MIO Fail

Local Area Network communications failed

PRINT
CARTRIDGE (PEN)
CTT105

Leaking Pen

Print cartridge has leaked in printer and damaged
printer

CTT110

Rejects Cartridge

Printer rejects cartridge or cartridge will not install
properly

CTT120

Short Pen Life

Cartridge life not to specifications

MISCELLANEOUS
CYD100

Loose/Damaged part

Broken, scratched, damaged or loose part

CZZ000

NTF

No trouble found

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k In f o r m a t i o n

HP Printer Repair Sheet
Note

To print this form, select “Print” under the “File” menu.

Company Information
Company name: __________________________________________
Address: ________________________________________________
________________________________________________________
Phone number:____________________________________________
Your name: ______________________________________________

Printer Information
Printer model: ____________________________________________
Serial number: ____________________________________________
Date of purchase: __________________________________________
Date that you are sending the printer: ___________________________
Customer code: ___________________________________________
Failure is:
Occasionally intermittent: ___
Frequently intermittent: ___
Continuous: ___
Brand and model of your computer: ____________________________
Version of software you are using: _____________________________
The driver you are using: ____________________________________
Other information about the problem: ___________________________
________________________________________________________

Included Information
Check the following if able to provide additional troubleshooting
information.
___Sample printout included
___Printer self-test included
___Unable to print the printer self-test
___Actions taken to resolve the problem and the results
________________________________________________________
________________________________________________________
________________________________________________________

MS Windows Printing
Microsoft Windows 3.1 comes with printer drivers that work with HP
DeskJet printers. However the Microsoft Printer Drivers do not provide
access to the many of the more advanced capabilities of HP DeskJet
printer.
Only the HP ColorSmart Printer Driver software, part of the HP Printing
System for Windows, takes advantage of all the features of HP DeskJet
540 printer.
The HP ColorSmart Printer Driver software is compatible with Microsoft
Windows 3.1. Access to the printer driver to change specific settings is
available from each software application program. The steps to access the
printer driver will vary depending on the software program. Generally, the
printer driver is found under a “print” menu in the software program.
The user can also access the printer driver through the Microsoft Windows
Printers control panel. The control panel allows the user to:
Select the default printer from a list of loaded printer drivers.
Add Microsoft printer drivers.
Remove unneeded printer drivers.
Set various printer options (which may be superseded by the
printer settings selected in the software application program).
Confirm the port which the printer is using.
To open the Printers control panel:
1. Double-click Main in the Program Manager.
2. Double-click Control Panel.
3. Double-click Printers.
The default printer is listed in the text box at the top of the dialog box. To
select a different default printer, double-click a printer from the list of
installed printers.
Although the Printers control panel provides access to various printer
settings, like paper type and page orientation, these settings are
overridden by settings made from within an application. The Printers
control panel settings are used when an application does not specify
certain defaults.

Because the user can connect their printer to either LPT or COM ports, it is
important to make sure the proper port is selected to avoid problems. The
steps below identify how to select/change a printer port from the control
panel.
To select a port:
1. Open the Printers control panel.
2. Click Connect.
3. Select the port from the list.
The default printer name is followed by the name of the port it is connected
to.
Microsoft Windows 3.1 comes with printer drivers that work with HP
DeskJet printers. However the Microsoft Printer Drivers do not provide
access to the many of the more advanced capabilities of HP DeskJet
printers. Only the HP DeskJet 540 Printer Driver software, part of the HP
Printing System for Windows, takes advantage of all the features of the HP
DeskJet 540 Printer.

HP Printing System for Windows
The HP Printing System for Windows includes:
HP ColorSmart Printer Driver
HP DeskJet Status Monitor
HP DeskJet Utilities program group
14 TrueType Fonts
Quick Tour
HP DeskJet Control Panel for DOS
The HP DeskJet Status Monitor allows you to:
Monitor a current print job
Monitor the printer’s status at any time
Print a self-test page
Clean the print cartridges
Cancel the current print job
The HP DeskJet Status Monitor Dialog Box

The DeskJet Utilities include:
On-line information about the HP DeskJet 540 printer. To access
the on-line information: click Help in the ColorSmart dialog box or
the ColorSmart Options dialog box, or double-click the HP DeskJet
540 Printer Information icon in the HP DeskJet Utilities program
group in the Program Manager.
Dr. DeskJet diagnostic program, which contains detailed
information about common printing problems and easy to
understand solutions. To access Dr. DeskJet: click Dr. DeskJet in
the On-line Information, or double-click the Dr. DeskJet icon in the
HP DeskJet Utilities program group in the Program Manager.
Late-breaking release notes in the ReadMe.txt file.

Installing the Printer Driver
The minimum system requirements to run the HP Printing System for
Windows are:
Windows version 3.1
An 80386 processor
2 MB of RAM to print in black or 4 MB of RAM to print in color
10 MB free hard disk space
Before installing the printer software:
1. Unpack the printer and set it up with the procedures described in
“User Documentation/Setup Guide.”
2. Make sure the computer and the printer are both turned on and
connected with the proper cable.
3. Close any screen savers or other software running in the
background on the computer.
To install the HP Printing System for Windows:
1. Insert Installation Disk 1 into the computer’s disk drive.
2. Click File in the menu bar of the Program Manager window.
3. Choose Run in the File menu to open the Run dialog box.
4. Type A:\SETUP or B:\SETUP (depending on the computer’s
configuration) in the text box and click OK.
5. Follow the on-screen instructions during the installation process
and provide appropriate computer system information.
6. Restart Windows to activate the HP DeskJet 540 Printer Driver.

About the Printer Driver
The HP ColorSmart Printer driver software provides access to all the
capabilities of the HP DeskJet 540 printer, when used a Windows
application. The following options are available from the ColorSmart
dialog box:
Automatic or Manual printing
Color or Grayscale printing
Best, Normal, or EconoFast print quality
Paper Type
Paper Size
Number of Copies
Ordered printing
Portrait or Landscape print orientation
The HP ColorSmart Printer Driver has built-in, context-sensitive help.
When an option in the dialog box is clicked, an explanation of that option
appears at the bottom of the dialog box. For more detailed help, click the
Help button in the ColorSmart dialog box.

Using the Printer Driver
To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from
within a Windows application:
1. Choose Print (or Print Setup, depending on the application)
from the File menu.
2. Click the Setup button.
To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from
the Windows Control Panel:
1. Double-click Main in the Program Manager window.
2. Double-click Control Panel.
3. Double-click Printers.
4. Select the HP DeskJet 540 printer in the Installed Printers list
and click the Setup button.
The ColorSmart Dialog box appears.
ColorSmart Printer Driver Dialog Box

HP DeskJet 540 ColorSmart Dialog Box Options
Option

Description

ColorSmart

Automatic or Manual screen-to-printer color mapping.

Options

Opens the ColorSmart Options dialog box.

Orientation

Portrait (tall) or landscape (wide).

Print Quality

Best (presentation quality), Normal (letter quality), or
EconoFast (draft quality).

Copies

Set the number of copies to be printed. Click the Ordered
Printing box to collate the printed pages of multiple copies.

Paper Type

The media may be either plain paper, one of HP’s special media
types, or transparency film.

Paper Size

The pop-up menu displays selections supported by the printer.
Click the Custom button to specify a custom paper size.

OK

Accept changes

Cancel

Cancel changes

Default

Save the current settings as the default settings for the
ColorSmart Dialog Box.

Help

Open the HP DeskJet 540 Printer on-line help

ColorSmart: Automatic vs. Manual Printing
In most cases the best print output is obtained by choosing Automatic
ColorSmart printing. In automatic mode, the printer driver uses HP’s
ColorSmart technology to intelligently analyze each element in a
document at the time of printing to provide the best color output.
If the color output obtained using the Automatic ColorSmart option is not
satisfactory, use the Manual option.

To print in Manual ColorSmart mode:
1. Select the Manual button.
2. Click the Options button, which opens the ColorSmart Options
dialog box.
The Manual ColorSmart Options dialog box provides control over
Intensity, Halftoning, and Color Control.
The Intensity slider bar adjusts the amount of ink applied to the paper—
Darker means more ink, Lighter means less ink. Halftoning describes how
the driver places individual drops of ink on the page to reproduce different
shades of the same color. Scatter halftoning, the default setting, usually
gives the best results. Pattern halftoning applies different patterns of dots
for different shades of a color.
The Color Control offers two options: Vivid Color and Match Screen. To
print the document so it looks like it looks on the computer screen, choose
Match Screen. To make the colors of the printed output brighter and more
vivid than they appear on the screen, choose Vivid Color.
Manual ColorSmart Options Dialog Box

Grayscale Printing
To economize on the use of the color print cartridge, print draft copies of
color documents in grayscale. Grayscale printing is significantly faster than
color printing, and it gives a good approximation of the final output. To
print in grayscale, select the Print in Grayscale option in the
ColorSmart dialog box.
The Grayscale Option dialog box provides control over intensity and
halftoning.
Grayscale Options Dialog Box

Optimizing Performance
The print speed and overall performance of the HP DeskJet 540 printer
can be affected by several things:
The amount of RAM can determine how fast documents are sent to
the printer. Increasing RAM can speed up this process as well as
make the computer work more efficiently at other things besides
printing.
The printer driver used to print documents can make a significant
difference in the quality of the printed output. Make sure an up-todate version of an HP printer driver designed specifically for the
HP DeskJet 540 printer is installed. To check this:
1. Double-click the Printers icon in the Windows Control Panel
2. Select the HP DeskJet 540 printer in the Installed Printers
list.
3. Click Setup to check the version number. The version number
is located in the title bar of the HP ColorSmart dialog box.
The size and complexity of the documents printed can make a
difference in the printer's performance. Graphics are usually more
complex - especially color graphics - and print more slowly than
text.
The processing speed of the computer will determine how fast a
document is sent to the printer. For example, a computer with a
486 processor runs faster than a computer with a 386 or a 286
processor.
Running numerous software programs at one time slows down
printing; each open program uses RAM. Therefore, limit the
number of programs or documents open at one time.
Screen fonts are stored in RAM, which means they use up memory
that the printer may need in order to print. Delete screen fonts or
printer fonts that are not needed.

Using On-line Help
Two types of on-line help provide information about the printer software.
Printer Software Help
Type of help

Provides

How to access/where to find

Context Sensitive
Help

Information about options in the
dialog box when you click on
certain parts of the screen.

Available within the ColorSmart
Printer Driver dialog box.

On-line Help

Comprehensive information
about the printer software and
hardware.

Click the Help button within the
ColorSmart Printer Driver dialog box.

ReadMe Files

Release notes and current
information.

On the Driver Installation Disk.

Cleaning and Aligning Print Cartridges
All of these functions are available from within the HP DeskJet Status
Monitor. For more information on printer cartridge services, refer to “Print
Cartridge Information.”

DOS Printing
Printer Drivers Available
Since DOS applications are developed independently under different
standards, each DOS application requires its own printer driver. Current
software drivers for most HP DeskJet printers are available from the
individual software manufacturers. A list of DOS software developer
contact information is in the DOS Printing Guide, part of the User’s Guide
Kit. Information on installing a DOS printer driver for a particular DOS
application is supplied by the software manufacturer.
If there is no driver available for the DeskJet 540 printer, use a driver for a
different HP DeskJet printer. In some cases, the substitute driver does not
provide access to all of the DeskJet 540’s capabilities. The following table
outlines usable drivers and their capabilities when used with the DeskJet
540 printer.
Substituting Printer Drivers
Printer Driver

Supported Features

HP DeskJet 540

Color Printing

HP DeskJet 560C

Color Printing

HP DeskJet 520

Color Printing

HP DeskJet 550C

Color Printing

HP DeskJet 500C

Color Printing

HP DeskJet 510

Monochrome Printing Only

HP DeskJet 500

Monochrome Printing Only

DeskJet Control Panel for DOS
The HP DeskJet Control Panel for DOS is software that replaces the front
panel switches found on older printers. The HP Control Panel for DOS
does not replace printer drivers; it must be used along with DOS software
printer drivers. When there is no specific DeskJet 540 printer driver
available for an application, the HP Control Panel gives the user access to
print settings and features not available through the DOS application. If
settings are available in the DOS application printer driver and the HP
Control Panel, the settings made in the DOS application usually override
those made in the HP Control Panel.
The HP Control Panel for DOS also lets the user monitor the printer’s
status, and clean and align the print cartridges.

Minimum System Requirements
DOS version 3.3 (or newer)
An 80286 (or better) processor
2 MB of RAM to print in black or 4 MB of RAM to print in color

Installation
Before installing the DOS control panel:
1. Unpack the printer and setup the printer.
2. Make sure the computer and the printer are both turned on and
connected with the proper cable.
To install the DOS control panel:
1. Insert disk containing the control panel for DOS software into the
disk drive.
2. At the DOS prompt, type A:\Install (or B:\Install depending on
the floppy drive configuration) and press Enter.
3. Follow the on-screen instructions.
After installing the software, the print cartridges need to be aligned before
beginning any print jobs.

To align the print cartridges:
1. Type DJCP at the DOS prompt to open the stand-alone DOS
Control Panel.
2. Select Align Print Cartridges and follow the on-screen instructions.

Two Ways to Use the Control Panel
The DOS Control Panel can run either as a stand-alone application or as
a memory resident application. To run the DOS Control Panel as a stand
alone application: type DJCP at the DOS prompt.
The DOS Control Panel must be loaded into memory at start-up to work as
a memory resident application.
To set up the DOS Control Panel as a memory resident
application:
1. Type DJCP at the DOS prompt to open the stand-alone HP
Control Panel for DOS.
2. Select More Settings.
3. Select Memory Resident Functions.
4. Select Make Memory Resident.
5. Select Done and reboot the computer.
To open the memory resident HP DeskJet Control Panel for DOS: type the
DOS Control Panel hot key.
The memory resident Control Panel is a subset of the stand-alone
application due to memory considerations.

Memory Resident DOS Control Panel
Whether stand-alone or memory resident, the DOS Control Panel allows
the user to control or view the following:
Pen Services (clean, prime, and align the pens)
Print Quality
Page Orientation
Font Width (normal or compressed)
Status Reports (limited in the resident Control Panel)
Context-Sensitive Help
In addition to these, the stand-alone Control Panel for DOS provides
access to:
Paper Size
Media Type (paper or transparencies)
Character Set
Lines per Page
Line Termination
Reset All Settings
Memory Resident Controls

OS/2 Printer Driver
The HP ColorSmart printer driver for the HP DeskJet 540 printer can be
accessed through OS/2 by using Windows 3.1 in OS/2.

P rin t in g S y s t e m T ro u b le s h o o t in g

T h e P rin t in g S y s t e m

The Printing System
Printing systems contain hardware and software components which must
work together properly before printing can take place. The printer driver
provides the interface between the software applications that support
printing, the computer’s hardware, and the printer. The basic printing
system consists of the following:
1. Host computer (PC or Macintosh)
2. Application software (word processing, graphics design, desktop
publishing, etc.)
3. Printer driver (specific to your printer and, in some cases, your
application software)
4. Printer cable
5. Printer (HP DeskJet or DeskWriter)
6. The paper or other media upon which printing will take place
Note

Printing systems in networks may contain a somewhat
different configuration of hardware and software.

HP ColorSmart printer drivers not only provide the hardware/software
interface, but also allow bi-directional communication between the printer
and the computer. Bi-directional communication allows printing
information to flow from the computer to the printer, and printer status and
error information to flow back from the printer to the computer.

Resolving Printing System Problems
Many printer problems and their solutions are reported in error messages
that appear on the computer’s screen. When one of these messages is
received, follow the instructions given. Check the HP DeskJet Status
Monitor (MS Windows users) or the Print Monitor (Macintosh) for
information on the current status of the printer.
If you haven’t received an error message on the computer’s screen but
have noted a problem with your printer, read through the troubleshooting
topics that follow to find one that matches your printer’s symptoms.

P rin t in g S y s t e m T ro u b le s h o o t in g

T ro u b le s h o o t in g Hin t s

Troubleshooting Hints
The table below describes DeskJet and DeskWriter printing system
problems along with their causes and solutions.
Note

To save time diagnosing printing system problems, the
Possible Cause column in the table below is given with the
most likely cause listed first. If the printing system does not
respond correctly after trying the first solution, proceed the
next, etc.

Printing System Problems, Causes and Solutions
Problem

Possible Cause

Solution

Printer does
not print.
(Power light on,
Form Feed
light off)

The printer driver is
still preparing data
to send to the
printer.

Wait a few minutes. Some computers take several
minutes of processing time before sending any data
to the printer.

The interface
connection or the
interface cable has
failed.

1. Verify the interface cable is an approved interface
cable. (Must conform to IEEE 1284-B standards)
2. The interface cable may be faulty. Check the
interface cable connections or try another
interface cable.
3. Wrong interface connection. For example, the
printer is connected to the serial port (e.g. COM1)
rather than a parallel interface port.

Failure of the host
computer.

1. Verify the host is operating correctly by printing
to another printer.
2. The computer-to-printer connection has failed.
Unplug the printer from the host computer and try
printing a self-test. If the self-test prints OK,
verify the host computer and interface cable are
functional by printing to a different printer using
the same printer port and printer cable.

The problem is
caused by TSR
programs or the
application
software.

1. Close (or “rem-out”) any screen saver or other
TSR (Terminate Stay Resident) software
programs (such as MacDisk) that are open and
running in the background. Restart your
computer.
2. Your software program is not set up for the
printer. Follow the instructions in your software
program manual for setting up the software to run
with the printer.

Continued on next page

P rin t in g S y s t e m T ro u b le s h o o t in g

T ro u b le s h o o t in g Hin t s

Printing System Problems, Causes and Solutions (Cont.)
Problem

Possible Cause

Solution

Printer does
not print.
(Cont.)
(Power light is
on, the Form
Feed light is
off)

The wrong printer is
selected

(MS Windows) Open the Printers dialog box in the
MS Windows Control Panel and verify that the
correct printer is selected. (An on-screen message
may ask you to open Page Setup in your
application.)
(Macintosh) Open the Chooser, select the correct
printer, and close the Chooser. (An on-screen
message may ask you to open Page Setup in your
application.)

The problem is
caused by the
printer driver.

It may be necessary to reinstall the printer driver
software using the instructions from the setup card.

The printer’s name
does not appear in
the Installed
Printers list in the
Printers dialog box
in the MS Windows
Control Panel.

1. Close all TSRs (screen savers and other software
that runs in the background).

The problem is
caused by the
application
software or the
printer driver.

1. Restart Windows and print the self-test from the
HP Toolbox.

2. Exit and then restart MS Windows.
3. Verify all TSRs remained closed.
4. Reinstall the printer driver using the instructions
from the setup card.

2. Verify the proper printer driver and parallel port
are selected. The printer driver’s name should
appear in the Installed Printers dialog box.
3. Close any screen saver or other TSR (Terminate
Stay Resident) software programs that are open
and running in the background. Restart your
computer.
4. It may be necessary to reinstall the printer driver
software using the instructions from the setup
card.
5. Your software program is not set up for the
printer. Follow the instructions in your software
program manual for setting up the software to run
with the printer.

Continued on next page

P rin t in g S y s t e m T ro u b le s h o o t in g

T ro u b le s h o o t in g Hin t s

Printing System Problems, Causes and Solutions (Cont.)
Problem

Possible Cause

Solution

The printer does
not print.
(All lights are
blinking)

The printer-tocomputer
connection failed.

1. Switch off the printer, disconnect the printer
cable, switch the printer on.
2. If the Power light comes on and the Form Feed
light remain off, print a sample page.
3. If the sample page prints, the printer is not the
problem.
4. Reconnect the printer cable and re-send the file.
5. If the problem persists, the problem may be with
the printer cable, the cable connections, or the
computer port. (First, try another printer cable.)

The printer has
failed.

1. Switch off the printer, disconnect the printer
cable, switch the printer on.
2. If all lights begin blinking again, the printer is
faulty.

The printout
contains garbled
or strange text
characters (such
as hearts or
smiling faces), or
contains
distorted graphic
images.

The wrong printer
may be selected.

Verify that the proper printer driver is selected. The
printer driver’s name should appear in the installed
printer’s dialog box (MS Windows) or the Chooser
menu (Macintosh).

The printer-tocomputer
connection failed.

1. Switch off the printer, disconnect the printer
cable, and switch the printer on.
2. Print a self-test (or demo) page.
3. If the self-test page prints, the printer is not the
problem.
4. Reconnect the printer cable and re-send the file
to the printer.
5. If the printout is still garbled, the problem may be
with the printer cable, the cable connections, or
the computer host. Try another printer cable. Try
a different computer.

The paper does
not eject from the
printer.

The printer did not
receive a formfeed command.

Continued on next page

If the software does not send automatic form-feed
commands, press the Form Feed key on the printer
to initiate a manual form-feed.

P rin t in g S y s t e m T ro u b le s h o o t in g

T ro u b le s h o o t in g Hin t s

Printing System Problems, Causes and Solutions (Cont.)
Problem

Possible Cause

Solution

The colors in the
printout do not
match the colors
on the host
computer’s
monitor.

The printer driver
settings may not be
correct for your
monitor.

Verify that your print cartridges are at room
temperature and have plenty of ink, then try the
following:
1. Verify that Complex Color Printing or Color
Match option is selected in the Options menu of
the Printer Setup menu.
2. Try a different dithering method. See the “User’s
Guide” for your printer for dithering
recommendations.

The printout
contains faint or
fuzzy print.

The printer driver
settings, the pens,
or the selected
media may be
faulty.

Verify the print cartridges are at room temperature,
and have plenty of ink. Verify that the print
settings are appropriate for the media selected.
Make sure the correct print settings are selected in
the printer driver. (The printer driver settings should
appear in the Installed Printers dialog box.)

P rin t in g S y s t e m T ro u b le s h o o t in g

P rin t e r T ro u b le s h o o t in g Hin t s

Printer Troubleshooting Hints
Troubleshooting Tools
The following table lists the tools needed for general printer
maintenance.
Recommended Troubleshooting Tools and Supplies
Tool

Purpose

Tissue

Print Cartridge Cleaning Operations.

Lint -free cloth

Cleaning the Printer and the Print Cartridge Contacts.

Computer vacuum

Loosening and removing paper dust and other particulate matter
from the interior of the printer.

Distilled water

Used for all cleaning purposes requiring water.

HP Toolbox (MS Windows Users)
HP Toolbox helps you diagnose and solve common printing problems.
To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet
Utilities program group. Then follow the symptoms and solutions that
apply.
Note

Instead of the HP Toolbox, earlier versions of MS Windows
printer drivers used Dr. DeskJet which performed similar
functions. To access Dr. DeskJet, double-click the Dr.
DeskJet icon in the HP DeskJet Utilities program group.
Then follow the symptoms and solutions that apply.

P rin t in g S y s t e m T ro u b le s h o o t in g

T r o u b l e s h o o t i n g F l o w c h ar t s

Troubleshooting Flowcharts
Troubleshooting Flowcharts - Power-On Section
See "EX" and "EZ" See "CSP200"

Power-O n Sect ion
Start

Turn on the printer.

1.
2.
3.
4.

No

Power light
turns on?

Verify the power module is plugged into a powered AC receptacle.
Verify the power module is plugged into the printer.
Check the power module with another printer.
Unplug the interface cable.

Yes
Yes

Printer noisy?

Yes

Return for service.
See "CSP100" and
“CSP210” customer
codes.

No

Power light
turns on?

1. Check for obstructions or loose parts.
2. Determine noise is excessive for product.

No
No

Carriage Moves
& Power/Ready
light on
steady?

No

Yes

Control panel
light(s) flashing?

Still Noisy?

No

Yes

Return for service. See
"CPN100" or “CPN105”
customer codes.

1. Verify the computer is on.
2. Disconnect the printer from the computer.

Yes
1. Check for carriage obstruction.
2. Check for missing/incorrect print cartridge.

Go to the
Self-Test section
of the Flowchart

No

Still flashing?

Yes

Yes

No
Flashing?

Return for service.
See "CSP200"
customer code.

See Printer Diagnostic Information/Error Light
Indications. See "CSP205", and "CSP215" customer
codes.

P rin t in g S y s t e m T ro u b le s h o o t in g

T r o u b l e s h o o t i n g F l o w c h ar t s

Troubleshooting Flowcharts - Self-Test Section
Self-Test Sect ion

Run the printing
self-test.

Does
the self-test match
the example in Printer
Diagnostic
Information?

No

Control panel
lights flashing?

Yes

See Printer Diagnostic Information/Error Light
Indications. See "CSP205" and “CSP215
customer codes.

No

Yes

Is the printout
complete?

No

Return for service. See
"CGT100" through “CPG115”
customer codes.

Yes

Yes

Printer noisy?

Yes

Is the print
quality good?

See Print Quality Problems.
See "CGT100” through
“CPG115" customer codes.

No

1. Check for obstructions or loose parts.
2. Determine noise is excessive for product.

No

Go to the Macintosh or
PC Connect Sections
of the Flowchart

No

Still Noisy?

Yes

Return for service. See
"CPN100" and CPN105”
customer codes.

P rin t in g S y s t e m T ro u b le s h o o t in g

T r o u b l e s h o o t i n g F l o w c h ar t s

Troubleshooting Flowcharts - PC Connect Section
PC Connect Sect ion

From the Self-Test
Section

Can standard
ASCII text be printed
(dir, edit)?

1. Reconnect the interface cable.
2. Try another interface cable.
3. Verify the printer and computer are properly configured.
4. Try the printer with another computer.

No

Yes

Yes
Print ASCII text?

Print from
an MS Windows
Application?

No

No

Return for service. See
“CKK100 “ and “CKK105”
customer codes.

1. Check that the driver version is correct.
2. Check the configuration in the MS Windows control panel.

Yes

At this point, the
printer should be
operating normally.
However, if it is not,
return it for service
along with a complete
description of the
problem.

Yes

Print from MS
Windows?

No

Return printer for service and
document the error and its
symptoms. See “Warranty and
Support Information” for
customer code information.

P rin t in g S y s t e m T ro u b le s h o o t in g

T r o u b l e s h o o t i n g F l o w c h ar t s

Troubleshooting Flowcharts - Macintosh Connect Section
Macint osh Connect Sect ion

From the Self-Test
Section

Prints from a
Macintosh Computer?

Yes

No

1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).
2. If AppleTalk, verify that AppleTalk is active in the Chooser.
3. If connected serially, verify that AppleTalk is inactive in the Chooser.
4. Verify the correct port is selected in the Chooser.
5. Reconnect the interface cable.
6. Try another interface cable.
7. Try the printer with another computer.

Yes

At this point, the printer
should be operating
normally. However, if it
is not, return the printer
for service and
document the error and
its symptoms. See
“Warranty and Support
Information” for
additional customer code
information.

No
Print ok?

Return for Service. See
“CKK100 “ and “CKK105 "
customer codes.

P rin t in g S y s t e m T ro u b le s h o o t in g

M a c In t o s h T r o u b l e s h o o t i n g

MacIntosh Troubleshooting
Note

HP periodically provides updates of the printer software.
These updates may include enhancements that improve
printer performance.

Problems and Solutions
Problem

Solution

Printer won’t print

Open the Chooser and verify that the correct printer is
selected.

Printer icon does not appear
on the left side of the
Chooser.

Make sure that the printer is turned on.

The printer name does not
appear on the right side of
the Chooser or the HP
DeskWriter family printer is
not listed.

Make sure the printer is turned on.

Power light is On, the
Resume light is Off.

Check that the correct printer is in the Chooser, then close all
applications and restart. If this doesn’t work it may be
necessary to reinstall the printer driver software.

Make sure that the printer driver icon is in the Extensions
Folder.

Open the Chooser and make sure AppleTalk is active.

P r i n t e r In t e r f a c e In f o r m a t i o n

HP De s k J e t P rin t e rs

HP DeskJet Printers
Cable and Connector Information
Recommended Interface Cables
HP Cable
Part Number

Cable Length

Cable Connectors

HP IEEE-1284
Compliant Cable

C2950A

2 Meters

DB-25 Male to 36-Pin
Centronics Male

HP IEEE-1284
Compliant Cable

C2951A

3 Meters

DB-25 Male to 36-Pin
Centronics Male

Host Interface

Interface Specifications
HP DeskJet printers communicate with computers through a single
IEEE1284-B parallel I/O interface connector. For more information about
interface connection and operation, see “DOS I/O Interface Description.”
Communication Modes and Supported Protocols
Category

Specification

Interface Protocol

IEEE-1284 Compatible

Communication Modes Available

Compatible (Centronics)
Nibble
ECP

P r i n t e r In t e r f a c e In f o r m a t i o n

HP De s k J e t P rin t e rs

IEEE-1284 Interface Connector

18 17 16 15 14 13 12 11 10 9

8 7 6 5 4

3 2 1

36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19
2162989

IEEE-1284 Interface Port (DOS/MS Windows)
Pin
Number

Source

Compatibilit
y Mode

Nibble
Mode

ECP
Mode

1

Host

nStrobe

HostClk

HostClk

2

Bi-Directional

Data 1 (LSB)

3

Bi-Directional

Data 2

4

Bi-Directional

Data 3

5

Bi-Directional

Data 4

6

Bi-Directional

Data 5

7

Bi-Directional

Data 6

8

Bi-Directional

Data 7

9

Bi-Directional

Data 8

10

Bi-Directional

nAck

PrtClk

PeriphClk

11

Bi-Directional

Busy

PrtBusy

PeriphAck

12

Bi-Directional

PError

AckDataReq

nAckReverse

13

Bi-Directional

Select

Xflag

Xflag

14

Host

nAutoFd

HostBusy

HostAck

15
Continued on next page

P r i n t e r In t e r f a c e In f o r m a t i o n

HP De s k J e t P rin t e rs

IEEE-1284 Interface Port (DOS/MS Windows) (Cont.)
Pin
Number

Source

Compatibility
Mode

Nibble
Mode

16

Logic Gnd

17

Chassis Gnd

18

Peripheral

ECP
Mode

Peripheral Logic High

19

Signal Ground (nStrobe)

20

Signal Ground (Data 1)

21

Signal Ground (Data 2)

22

Signal Ground (Data 3)

23

Signal Ground (Data 4)

24

Signal Ground (Data 5)

25

Signal Ground (Data 6)

26

Signal Ground (Data 7)

27

Signal Ground (Data 8)

28

Signal Ground
(Perror, Select, nAck)

29

Signal Ground
(Busy, nFault)

30

Signal Ground
(nAuto Fd, nSelectLn, nInit)

31

Host

nInit

nInit

nReverseRequest

32

Peripheral

nFault

nDataAvail

nPeriphRequest

36

Host

nSelectLn

1284 Active

1284 Active

P r i n t e r In t e r f a c e In f o r m a t i o n

HP De s k J e t P rin t e rs

DOS I/O Interface Description
The IEEE-1284 standard defines a signaling method for bi-directional
parallel communications between hosts and printers or other peripheral
devices. This standard provides improved performance and bi-directional
(two-way) communication, allowing a new generation of "intelligent"
peripherals to talk and listen to the host device.
HP DeskJet printers have an IEEE 1284-B parallel I/O interface
connector. This interface adheres to the IEEE 1284-B parallel interface
standard which was derived from the earlier "Centronics®" interface.
Firmware in HP DeskJet printers support the following modes of
operation through the IEEE 1284-B parallel interface port:
Compatibility Mode
Nibble Mode
Extended Capabilities Port (ECP) mode
Printer drivers on host computers "negotiate" with the printer to switch
from one mode to another. If an error occurs while in Nibble or ECP
mode, the interface automatically reverts to Compatibility mode.
HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1
devices. Input receivers meet the standard for Level 2 devices. This
allows HP DeskJet printers to be connected to either a Level 1 or Level 2
host.
Level 1 devices drive the interface with 5 V TTL circuits. Their
requirements are consistent with pre-existing installed devices and they
can operate with any other Level 1 compliant device. Level 1 devices are
characterized by steady-state electrical specifications.
Level 2 devices use output drivers with 45-55 ohms output impedance
and TTL receivers with 0.2 V- 1.2 V hysteresis. Level 2 devices capitalize
on the transmission-line characteristics of the connecting cable,
providing faster data transmission.

Compatibility Mode
Compatibility mode is a unidirectional mode of operation in which data
flows from the host computer to the printer. It is the mode that has, in the
past, been called “Centronics.”

P r i n t e r In t e r f a c e In f o r m a t i o n

HP De s k J e t P rin t e rs

Nibble Mode
Nibble mode is a unidirectional mode of operation in which data moves
from the printer to the host computer. HP DeskJet printers and most
computer hosts can operate in nibble mode. Hosts can switch back and
forth between compatibility and nibble modes, thus establishing limited
two-way (bi-directional) communication. The host must place itself and
the printer into nibble mode to receive status from the printer. This type of
bi-directional communication has previously been called “Bitronics.”

ECP Mode
ECP mode provides a true bi-directional link between the printer and the
host computer. HP DeskJet printers and most computer hosts can
operate in ECP mode. ECP mode, combined with the HP proprietary
communication protocol, allows the Remote Control Panel for DOS and
the HP DeskJet Status Monitor for MS Windows to receive and display
status information from the printer.

P r i n t e r In t e r f a c e In f o r m a t i o n

H P D e s k Wri t e r P ri n t e rs

HP DeskWriter Printers
Cable and Connector Information
Recommended Interface Cables
Cable Type

HP Cable Part Number

Apple Cable Part Number

AppleTalk Network

92215N

M2068

RS-422-A High-Speed
Clocked Serial

92215S

M0197

Interface Specifications
HP DeskWriter printers have an 8-pin mini-DIN interface connector port.
This connector port is compatible with RS-422-A serial, AppleTalk, and
high-speed externally-clocked serial mode communication. The printer
automatically determines if it is connected to an AppleTalk network or
directly to a Macintosh printer port.
Communication Modes and Supported Protocols
Category

Macintosh I/O Connector

Communication Modes

RS-422-A High-speed Serial
AppleTalk (230.4 Kbaud)

Macintosh Protocols

Serial Pacing Protocol (SPP)
AppleTalk Transaction Protocol (ATP)
AppleTalk Link Access Protocol (ALAP)
Datagram Delivery Protocol (DDP)
Echo Protocol (EP)
Name Binding Protocol (NBP)
Printer Access Protocol (PAP)
Routing Table Maintenance Protocol (RTMP)

P r i n t e r In t e r f a c e In f o r m a t i o n

H P D e s k Wri t e r P ri n t e rs

RS-422 Interface Connector (8-pin Mini-DIN)
TxD+
RxD+
TxDRxDGround
HSKo or DTR1

RS-422 Interface Port (AppleTalk)
Pin Number

Interface Pin Name

1

DTR

Data Terminal Ready Output Handshake

2

NC

No Connection in Printer
(Do not connect to ground or any other pin)

3

TxD-

4

Ground

5

RxD-

Receive Data Line

6

TxD+

Transmit Data Line

7

NC

8

RxD+

Note

Interface Pine Description

Transmit Data Line
Shield Ground

No Connection
Receive Data Line

HP DeskWriter printer interface ports conform to RS-422 and
cannot be configured to operate as RS-232-C.

P r i n t e r In t e r f a c e In f o r m a t i o n

H P D e s k Wri t e r P ri n t e rs

Mac I/O Description
HP DeskWriter printers detect and monitor which interface mode (serial
or LocalTalk) is present, and automatically switch to the appropriate
protocol. The printers determine if they are connected to a LocalTalk
node by detecting the presence or absence of a transformer at the
interface connector port. (A transformer detected at the interface
connector indicates the printer is connected to an LocalTalk network.) If
the mode changes while the printer is on, the printer restarts.
HP DeskWriter printers are compatible with two Macintosh serial
interface modes:
RS-422-A (57.6 Kbaud)
Clocked
RS-422-A signals are modulated against an inverted copy of the
modulated signal (for example RxD- and RxD+). Data communication
occurs by sensing which line is more negative than the other. Sensing
line polarity in respect to an inverted signal is more immune to
interference and noise than to a signal compared to a common ground.
The signal is also less likely to degrade over longer cable distances.
If a serial connection is made and "clocked" mode is detected, the printer
switches from DTR mode (the default at power-up ) to SPP mode. The
printer selects a frequency for the clocking and clocks the DTR line at that
frequency.
In AppleTalk mode, the printer receives data in a synchronous serial bit
stream at 230.4 K bits per second and converts the data to parallel.
Note

The Macintosh I/0 connector is RS-422-A compatible. It is
not possible to use this port as an RS-232-C serial
interface port.



---

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File Type Extension             : pdf
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PDF Version                     : 1.1
Linearized                      : No
Create Date                     : 1996:06:19 19:11:01
Producer                        : Acrobat Distiller 2.1 for Windows
Title                           : HP DeskJet 540 Printer Support Information
Modify Date                     : 1996:10:17 15:17:36
Page Count                      : 135

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