Hp 540 Users Manual DeskJet Printer Support Information

2015-02-09

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Model/Description

HP DeskJet 540 Printer

2162607

Note The figure above shows the earlier version paper tray

assembly. Later version HP DeskJet 540 printers have an

envelope feed slot. See “Front View” for an HP DeskJet 540

printer with the envelope feed slot.

Printer Description

Model Number Status Description

C2162A Available HP’s affordable high-quality monochrome printer with

optional color.

Front View

Front View of the HP DeskJet 540 printer

2184001B

Resume Button

IN Tray

Single Envelope Slot

Output Tray Assembly

Paper Width Adjuster

Print Cartridge Cradle

Power Button

Card Guide

Access Door

Paper Length Adjuster

Rear View

Rear View of the HP DeskJet 540 Printer

2162951

Power Module Socket

Interface Port

Ordering Printer Options

The HP DeskJet 540 printer is the same for all countries. The power

module and the set of user’s documentation however, vary for the region’s

needs.

Printer1 and Power Module Numbers

Region or Country Printer Option Number Power Module Number2

Arabic C2162A ARG 9100-5124

Canada (French) C2162A ABC 9100-5124

Czechoslovakia C2162A AKB 9100-5132

Denmark C2162A ABY 9100-5132

Europe C2162A ABB 9100-5126

Finland C2162A ABX 9100-5132

France C2162A ACS 9100-5132

Germany C2162A ACT 9100-5132

Greece C2162A AB7 9100-5132

Hungary C2162A AKC 9100-5132

Israel-English C2162A AKJ 9100-5132

Italy C2162A ARP 9100-5132

Jordan, Lebanon, North

Africa C2162A ARW 9100-5132

Latvia C2162A A2J 9100-5132

Lithuania C2162A A2H 9100-5132

Middle East-Arabic C2162A ARU 9100-5131

Netherlands C2162A ACU 9100-5132

Norway C2162A ABN 9100-5132

Table continued on next page

Printer1 and Power Module Numbers (cont.)

Region or Country Printer Option Number Power Module2

Poland C2162A AKD 9100-5132

Portugal C2162A AB9 9100-5132

Russia-Cyrillic C2162A ACB 9100-5132

Russia-English C2162A AR3 9100-5132

South Africa C2162A ACQ 9100-5128

Spain C2162A ABE 9100-5126

Sweden C2162A ABS 9100-5132

Turkey C2162A AB8 9100-5132

USA C2162A ABA 9100-5124

User’s Documentation, Software and Language of Kits

Region

Country

User’s

Documentation

Kit

Printer

Software

Kit

Language of

Documentation and

Printer Software Kits

Arabic C2162-60202 C2162-60235 Arabic/English

Australia C2162-60026 C2162-60256 English

Canada (French) C2162-60032 C2162-60052 French

Czechoslovakia C2162-60206 C2162-60225 Finnish

Denmark C2162-60204 C2162-60223 Danish

Europe C2162-60025 C2162-60045 English

Finland C2162-60206 C2162-60225 Finnish

France C2162-60032 C2162-60052 French

Germany C2162-60208 C2162-60227 German

Greece C2162-60209 C2162-60235 Greek/English

Hungary C2162-60210 C2162-60228 Hungarian

Israel-English C2162-60201 C2162-60235 English

Italy C2162-60211 C2162-60229 Italian

Jordan, Lebanon,

North Africa C2162-60202 C2162-60235 Arabic/English

Latvia C2162-60201 C2162-60235 English

Table continued on next page

User’s Documentation, Software and Language of Kits1

Region

Country

User

Documentation

Kit

Printer

Software

Kit

Language of

Documentation and

Printer Software

Lithuania C2162-60201 C2162-60235 English

Middle East-Arabic C2162-60202 C2162-60221 Arabic/English

Netherlands C2162-60205 C2162-60224 Dutch

Norway C2162-60212 C2162-60230 Norwegian

Poland C2162-60213 C2162-60231 Polish

Portugal C2162-60038 C2162-60058 Portuguese

Russia-Cyrillic C2162-60215 C2162-60235 Cyrillic/English

Russia-English C2162-60201 C2162-60235 English

South Africa C2162-20025 C2162-60045 English

Spain C2162-60039 C2162-60253 Spanish

Sweden C2162-60217 C2162-60234 Swedish

Turkey C2162-60218 C2162-60221 Turkey/International

English

USA C2162-60025 C2162-60045 English

1. For supplies and accessories, refer to “Accessories/Supplies and Accessories.”

2. For more power module information, refer to “Power Module Information.”

Items Included

Items Included with the HP DeskJet 540 Printer

2184046

1. See Ordering Printer Options for printer ordering information.

2. Refer to Power Modules for power module information.

3. See Ordering Printer Options for user documentation part numbers.

4. See Ordering Printer Options for printer driver part numbers. See Items Included for a listing of

software included with the printer.

Note The color print cartridge and the print cartridge storage

container are sold separately as a color kit. See Supplies

and Accessories for the color kit part number.

Black Print Cartridge,

Part Number 51626A

Printer Software4

User’s Guide3

Power Module2

Printer1

Software Included with the HP DeskJet 540 Printer

Description Purpose

Printer Driver for Microsoft

Windows Hewlett-Packard’s printer driver for MS Windows 3.1.

HP DeskJet Status Monitor Monitoring the printer status when using MS Windows 3.1.

TrueType Fonts Scalable Fonts for greater impact when using MS Windows

3.1.

HP DeskJet 540 Control Panel

for DOS Access to HP DeskJet 540 printer features when using DOS

applications.

Note For more printer driver information, see “Printer Driver

Information.”

Fonts Included

The HP DeskJet 540 printer is shipped with the following internal fonts:

Available Internal Fonts (Portrait and Landscape Modes)

Internal Font Available Point Sizes

(Character Height) Available Pitches

(Horizontal Spacing)

Courier Upright 6, 12, and 24 Point 5, 10, 16.67, and 20 CPI

Courier Italic 6, 12, and 24 Point 5, 10, and 20 CPI

Letter Gothic 6, 12, and 24 Point 6, 12, and 24 CPI

Letter Gothic 4.75, 9.5, and 19 Point 16.67 CPI

Letter Gothic Italic 6, 12, and 24 Point 6, 12, and 24 CPI

CG Times 5, 6, 7, 8, 10, 12, and 14 Point Proportional Spacing

CG Times Italic 5, 6, 7, 8, 10, 12, and 14 Point Proportional Spacing

Univers 5, 6, 7, 8, 10, 12, and 14 Point Proportional Spacing

Univers Italic 5, 6, 10, and 12 Point Proportional Spacing

Note All fonts listed are available in portrait and landscape modes.

TrueType Fonts Included

Symbol Sets

PC-8 Roman-8 Danish/Norwegian (60)

PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (06)

United Kingdom (04) French (69) German (21)

Italian (15) Spanish (17) Swedish (11)

PC-850 Multilingual PC-852 Latin 2 1 Latin 1 (EMCA-94)

Legal 2 Latin 2 9 Latin 5

Additional Fonts in Region Specific Printers

Some HP DeskJet 540 printers contain flash memory. Flash memory

provides the capability to install fonts and symbol sets for specific regions.

The following figure shows how to identify printers with flash memory by

observing the serial number label on the back of the printer.

Identifying Printers with Flash Memory

To identify a printer with flash memory, look for the lightning bolt symbol on

the serial number label located on the back of the printer. The flash font

code found directly below the lightning bolt can be used to identify the

language of fonts downloaded into flash memory. Use the following tables

to identify the fonts and symbol set(s) loaded into flash memory.

No Flash Memory

With Flash Memory

Flash Fonts Information

Fonts and Symbol Sets for Flash Codes

Flash Codes Name of Font and

Symbol Set Country/Region Printer Model

ARB Arabic Saudi Arabia C2162A ARG

ARB Arabic Middle East/Arabic C2162A ARU

ARB Arabic N. Africa, Jordan,

Lebanon C2162A ARW

CYR Cyrillic Russia C2162A ACB

CYR Cyrillic Russia English C2162A AR3

GRK Greek Greece C2162A AB7

HBR Hebrew Israel C2162A AKJ

LIT Latvian Latvia C2162A A2J

LTV Lithuanian Lithuania C2162A A2H

THA Thai Thailand C2162A AB3

Flash Fonts and Symbol Sets

Hebrew (Flash Font Code HBR)

Spacing Font Name Point Size Pitches

Proportional David PS 5, 6, 7, 8, 10, 12, 14 N/A

Narkis Tam 5, 6, 7, 8, 10, 12, 14 N/A

Miyram PS 5, 6, 7, 8, 10, 12, 14 N/A

Miyram PS Italic 5, 6, 10, 12 N/A

Fixed Courier 6, 12, 24 5, 10, 16.67, 20

Courier Italic 6, 12, 24 5, 10, 20

David 6, 12, 24 5, 10, 16.67, 20

Miyram 6, 12, 24 6, 12, 24

Miyram Italic 6, 12, 24 6, 12, 24

Symbol Sets: Latin Hebrew (ISO-8859/8), PC Latin Hebrew (CP-862)

Arabic (Flash Font Code ARB)

Spacing Font Name Point Size Pitches

Proportional Ryadh 5, 6, 7, 8, 10, 12, 14 N/A

Fixed Naskh 6, 12, 24 5, 10, 16.67, 20

Naskh 7, 14, 28 8.5, 17

Koufi 6, 12, 24 6, 12, 24

Symbol Sets: HP Arabic-8, PC Arabic (CP-864)

Cyrillic (Flash Font Code CYR)

Spacing Font Name Point Size Pitches

Proportional CG Times 5, 6, 7, 8, 10, 12, 14 N/A

CG Times Italic 5, 6, 7, 8, 10, 12, 14 N/A

Univers 5, 6, 7, 8, 10, 12, 14 N/A

Univers Italic 5, 6, 10, 12 N/A

Fixed Courier 6, 12, 24 5, 10, 16.67, 20

Courier Italic 6, 12, 24 5, 10, 20

Letter Gothic 6, 12, 24 6, 12, 24

Letter Gothic Italic 6, 12, 24 6, 12, 24

Symbol Sets: PC Cyrillic (CP-866), Latin/Cyrillic (ISO-8859/5)

Greek (Flash Font Code GRK)

Spacing Font Name Point Size Pitches

Proportional CG Times 5, 6, 7, 8, 10, 12, 14 N/A

CG Times Italic 5, 6, 7, 8, 10, 12, 14 N/A

Univers 5, 6, 7, 8, 10, 12, 14 N/A

Univers Italic 5, 6, 10, 12 N/A

Fixed Courier 6, 12, 24 5, 10, 16.67, 20

Courier Italic 6, 12, 24 5, 10, 20

Letter Gothic 6, 12, 24 6, 12, 24

Letter Gothic Italic 6, 12, 24 6, 12, 24

Symbol Sets: PC-8 Greek, Latin/Greek (ISO-8859/7)

Baltic (Flash Font Codes LIT and LTV)

Spacing Font Name Point Size Pitches

Proportional CG Times 5, 6, 7, 8, 10, 12, 14 N/A

CG Times Italic 5, 6, 7, 8, 10, 12, 14 N/A

Univers 5, 6, 7, 8, 10, 12, 14 N/A

Univers Italic 5, 6, 10, 12 N/A

Fixed Courier 6, 12, 24 5, 10, 16.67, 20

Courier Italic 6, 12, 24 5, 10, 20

Letter Gothic 6, 12, 24 6, 12, 24

Letter Gothic Italic 6, 12, 24 6, 12, 24

Symbol Sets: Latvian/Russian, Lithuanian/Russian, PC Lithuanian (CP-772)

Thai (Flash Font Code THA)

Spacing Font Name Point Size Pitches

Fixed Thai Courier 10, 12, 24 12, 10, 6

Thai Courier Bold 10, 12, 24 12, 10, 6

Thai Courier Italic 10, 12, 24 12, 10, 6

Thai Courier Bold Italic 12 10

Thai Line Printer 8.5 16

Symbol Set: TIS (TAPIC23)

Note TAPIC23 is the registration name for Hewlett-Packard’s Thai

HP DeskJet symbol set.

Part Numbers

Item Part Number Description

Print Cartridges151625A Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow Inks)

51626A High-Capacity Inkjet Print Cartridge (Black Ink)

HP Premium

Transparency Film C3834A US Letter Size, 50 sheets

C3828A US Letter Size, 20 sheets

C3835A European A4 Size, 50 sheets

C3832A European A4 Size, 20 sheets

HP Premium

Glossy Paper C3836A US Letter Size, 50 sheets

C3833A US Letter Size, 10 sheets

C3837A European A4 Size, 50 sheets

C3831A European A4 Size, 10 sheets

HP Premium

InkJet Paper 51634Y US Letter Size, 200 sheets

51634Z European A4 Size, 200 sheets

Color Kits1C3067A U.S., Asia

C3069A Europe

C3276A International English, French, Spanish,

Portuguese

User Replaceable

Components Refer to “Accessories/User Replaceable

Components”

Technical

Reference C2170-90099 HP DeskJet Series Technical Reference Guide

Power Modules Refer to Power Modules

Interface Cables Refer to “Configuration and Interface

Information/Interface Cable Information/

Recommended Interface Cables.”

Documentation See Ordering Printer Options

1. Color kits include a color print cartridge and a print cartridge storage container. Refer to Color

Kit Information.

Color Kit Information

Color Kit

2162615

The optional Color Kit which includes a color print cartridge and a print

cartridge storage container, provides color output printing capability from

an HP DeskJet 540 printer. The printer comes from the factory as color

capable, it does not require any modifications. Color features, however,

need to be turned on in the printer driver dialog box in MS Windows. For

more information, refer to the HP DeskJet 540 printer user’s

documentation, or to “Printer Driver Information/MS Windows.”

Notes The print cartridge storage container will hold one black or

one color print cartridge. To obtain maximum print quality and

print cartridge life, always store the open print cartridge that is

not in the printer in the print cartridge storage container.

When printing a color page with the color print cartridge, you

cannot print true black. The printer will print composite black,

made up of cyan, magenta, and yellow inks.

User Replaceable Components

2162904

Access Door

Paper Tray

Base Foot

User Replaceable Components

Part Number Description

C2162-60097 Access Door Assembly

C2162-60098 Base Foot Assembly (4 ea.)

C2164-67807 Paper Tray Assembly

C2171-67801 Absorber

Host/System Requirements

MS DOS 3.3 or Greater

MS Windows 3.1

2 MB of RAM

10 MB of Free Hard Disk Space

EGA Monitor or Greater

Configuring the Printer

The HP DeskJet 540 printer does not have any DIP switches. All printer

configuration is accomplished using the printer driver for MS Windows or

the HP DeskJet 540 Control Panel for DOS. Refer to “Printer Driver

Information” to learn more about printer settings in DOS and MS Windows.

Installing the Printer Software

Installing Printer Software

Category Task or Information

Minimum Requirements Microsoft Windows 3.1

Microsoft DOS, Version 3.3 through 6.x

Intel 286™ or better processor

At Least 2 MB or Memory (RAM)

At Least 10 MB of free Hard Disk Space

EGA or Better Monitor

Installing the Printer Driver for Microsoft

Windows

1. Close any screen saver or other software

programs that are open and running in the

background.

2. Insert Installation Disk #1 into the

computer’s floppy disk drive.

3. Click File in the menu bar off the Program

Manager window.

4. Choose Run in the File menu. The Run

dialog box appears.

5. In the Command Line box, type your

computer’s floppy disk drive designator

followed by HPSETUP. (For example,

A:\HPSETUP).

6. Click OK.

7. Follow the instructions on the screen.

Installing the DOS Printer Software 1. Close any screen saver or other software

programs that are open and running in the

background.

2. Insert Installation Disk #2 into the

computer’s disk drive.

3. At the DOS prompt (C:\), type the disk drive

designator followed by INSTALL. (For

example, A:\INSTALL).

4. Press the Enter key.

5. Follow the instructions on screen.

Notes Increasing system RAM may improve printing performance.

For more information, refer to “Printer Driver Information.”

Interface Specifications

Interface 1284 Compatibility, Nibble, ECP

Buffer Size 32K

Note For a complete description of your printer’s interface, see

“Printer Interface Information.”

Product Performance Specifications

DOS Print Speed and Resolution Specifications

Category EconoFast Normal Best

Black Print Speed 240 CPS 167 CPS 55 CPS

Color Print Speed Document Dependent

Resolution (Text) 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI

Resolution (Graphics) See DOS Graphics

Resolution

MS Windows Print Speed and Resolution Specifications

Category EconoFast Normal Best

Black Print Speed 3 PPM 2 PPM 1 PPM

Color Print Speed 1.5 MPP 2.5 MPP 4 MPP

Resolution (Text) 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI

Resolution (Graphics) 300 X 300 DPI 600 X 300 DPI 600 X 300 DPI

CPS = Characters Per Second

PPM = Pages Per Minute

MPP = Minutes Per Page

DPI = Addressable Dots Per Inch

Note All color resolution is 300 X 300 dpi.

DOS Graphics Resolution

Horizontal

Resolution Vertical

Resolution Number of Dots

Per Pixel

75 PPI 75 PPI 16 DPP

150 PPI 150 PPI 4 DPP

300 PPI 300 PPI 1 DPP

PPI = Pixels Per Inch

DPP = Dots Per Pixel

Software and Fonts Compatibility

Category Specification

Programming Command Set HP PCL Level III Plus

Available Internal Symbol Sets PC-8, Roman-8, Danish/Norwegian (60), United

Kingdom (04), French (69), German (21), Italian (15),

Spanish (17), Swedish (11), 1 Latin 1 (ECMA 94), 2

Latin 2, 9 Latin 5, PC-8 D/N (Danish/Norwegian), PC-8

Turkish, PC-850 (Multilingual), PC-852 Latin 2, ASCII

(06), and Legal

Software Compatibility MS Windows v3.11

Most DOS Applications (Application Dependent)2

OS/2 2.0 and 2.13

Windows Applications Under OS/24

Fonts Supported TrueType and ATM Scalable Fonts

TrueType Fonts Included with Printer Arial® Black, CG Goudy Old Style, CG Goudy Old

Style Italic, CG Goudy Old Style Bold, Phyllis,

Graphite Light, Graphite Light Narrow, CG Poster

Bodoni, Lucida® Casual, Lucida® Casual Italic, Gill

Sans® Shadow, Milestone™ Font, Signet

Roundhand, and PL Benguiat Frisky

Built-In Internal Fonts Refer to General/Fonts Included

1. The printer driver is not compatible with MS Windows 3.0.

2. Unlike MS Windows, DOS applications require separate drivers for each application. Call the

software vendor for the latest printer driver information.

3. The OS/2 driver for HP DeskJet printers is developed, supported and available from IBM.

4. Use the printer driver for Microsoft Windows when running MS Windows applications from

OS/2.

Paper Handling Specifications

Paper Handling Capabilities

Category Specification

Paper Grain Long grain only

Supported Media Sizes

US Letter

US Legal

Executive

ISO & JIS A4

ISO & JIS A5

B5-JIS

User Defined

Width

Length

8 1/2 in. X 11 in. (216 mm X 279 mm)

8 1/2 in. X 14 in. (216 mm X 356 mm)

7 1/4 in. X 10 1/2 in. (184mm X 267 mm)

(210 mm X 297 mm)

(148.5 mm X 210 mm)

(182 mm X 257 mm)

5 in. to 8 1/2 in. (127 mm to 216 mm)

5.83 in. to 14 in. (148 mm to 356 mm)

Supported Envelope Sizes1

US No. 10 Envelope

European DL Envelope

European C6 Envelope

4 1/8 in. X 9 1/2 in.

(110 mm X 220 mm)

(114 mm X 162 mm)

Supported Index Card Sizes

US Size

European A6 Card

Japanese Hagaki Postcard

4 in. X 6 in. (81.6 mm X 152.4 mm)

5 in. X 8 in. (127 mm X 203.2 mm)

(105 mm X 148.5 mm)

(100 mm X 148 mm)

Media Weight

Paper

Envelopes

Index Cards

16 to 36 lb (60 to 135 g/m2)

20 to 24 lb (75 to 90 g/m2)

29 to 53 lb (110 to 200 g/m2),

61 to 110 lb Index, 8.5 pt Maximum

IN Tray Capacity Up to 100 Sheets (<1/2 in.)

Envelope Feeder Capacity Up to 20 Envelopes (<1/2 in.)

Card Capacity Up to 30 Cards

OUT Tray Capacity Up to 50 Sheets

1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.

2. Envelope capacity is dependent on the manufacturer, type of envelope, and its construction.

Note The HP DeskJet 540 printer works well with most types of

paper although variables in paper composition may affect

print quality and paper handling. Bond paper, such as

letterhead gives excellent quality. Paper should be tested to

ensure best performance.

Printable Area Specifications

US Paper and Transparency Sizes

U.S. Letter

8.5" x 11" U.S. Legal

8.5" x 14"

U.S. Executive

7.25" x 10.5"

2162985

US Paper and Transparency Printable Area, DOS, Black

(Portrait)

Types

and Sizes Margins DOS Black

Printing

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 6.75 X 10.04 in.

(171.5 mm X 255.0 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 10. 54 in.

(203.2 mm X 267.7 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 13. 54 in.

(203.2 mm X 343.9 mm)

US Paper and Transparency Printable Area, DOS, Color

(Portrait)

Types

and Sizes Margins DOS Color

Printing

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 6.75 X 9.91 in.

(171.5 mm X 251.7 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 10. 41 in.

(203.2 mm X 264.4 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 13. 41 in.

(203.2 mm X 340.6 mm)

US Paper and Transparency Printable Area, MS Windows,

Black and Color (Portrait)

Types

and Sizes Margins MS Windows

Black and Color Printing1

U.S. Executive

71/4 X 10 1/2 in.

(184.1 mm X 266.7 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.67 in.

(17.0 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 6.75 X 9.66 in.

(171.5 mm X 245.4 mm)

U. S. Letter

8 1/2 in. X 11 in.

(215.9 mm X 279.4 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.67 in.

(17.0 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 10. 16 in.

(203.2 mm X 258.1 mm)

U. S. Legal

8 1/2 in. X 14 in.

(215.9 mm X 355.6 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.67 in.

(17.0 mm)

Left & Right Margins 0.25 in.

(6.3 mm)

Printable Area 8.00 in. X 13. 16 in.

(203.2 mm X 334.3 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

A4, A5, and B5 Sizes

210mm x 297mm

148mm x 210mm B5

182mm x 257mm

2162987

A4, A5, and B5 Printable Area, DOS, Black (Portrait)

Types and Sizes Margins DOS Black Printing

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 8.00 in. X 11.23 in.

(203.2 mm X 285.3 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.71 in.

(18.0 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 5.58 in. 7.56 in.

(141.6 mm X 192.0 mm)

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 6.83 in. X 9.66 in.

(173.6 mm X 245.4 mm)

A4, A5, and B5 Printable Area, DOS, Color (Portrait)

Types and Sizes Margins DOS Color Printing

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 8.00 in. X 11.10 in.

(203.2 mm X 282.0 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 5.58 in. 7.43 in.

(141.6 mm X 188.7 mm)

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 6.83 in. X 9.53 in.

(173.6 mm X 242.1 mm)

A4, A5, and B5 Printable Area, MS Windows, Black and Color

(Portrait)

Types

and Sizes Margins MS Windows

Black and Color Printing1

ISO & JIS A4

8.27 in. X 11.69 in.

(210.0 mm X 297.0 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.67 in.

(17.0 mm)

Left & Right Margins 0.19 in.

(4.8 mm)

Printable Area 7.89 in. X 10.86 in.

(200.0 mm X 275.7 mm)

ISO & JIS A5

5.83 in. X 8.27 in.

(148 mm X 210 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 5.58 in. 7.27 in.

(141.6 mm X 184.7 mm)

JIS B5

7.17 in. X 10.12 in.

(182 mm X 257 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 6.83 in. X 9.36 in.

(173.6 mm X 237.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Card Stock Sizes

U.S. Card

4" x 6" U.S. Card

5" x 8"

A6 Card

105mm x

148mm

Japanese

Hagaki

Postcard

100mm x

148mm

2162988

Card Stock Printable Area, DOS, Black (Portrait)

Types and Sizes Margins DOS Black Printing

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.71 in.

(18.0 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.75 in. X 5.29 in.

(95.2 mm X 134.4 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.71 in.

(18.0 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 4.75 in. 7.29 in.

(120.6 mm X 185.2 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.71 in.

(18.0 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.88 in. X 5.12 in.

(98.6 mm X 130.0 mm)

Japanese Hagaki

Postcards

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.71 in.

(18.0 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 3.60 in. X 5.12 in.

(91.6 mm X 130.0 mm)

Card Stock Printable Area, DOS, Color (Portrait)

Types and Sizes Margins DOS Color Printing

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.75 in. X 5.16 in.

(95.2 mm X 131.6 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 4.75 in. 7.16 in.

(120.6 mm X 181.9 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.88 in. X 4.99 in.

(98.6 mm X 126.7 mm)

Japanese Hagaki

Postcards

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Top Margin 0.00 in.

(0.0 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 3.60 in. X 4.99 in.

(91.6 mm X 126.7 mm)

Card Stock Printable Area, MS Windows, Black and Color

(Portrait)

Types

and Sizes Margins MS Windows

Black and Color Printing1

U.S. Card Stock

4 in. X 6 in.

(101.6 mm X 152.4 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.75 in. X 5.00 in.

(95.2 mm X 127.0 mm)

U.S. Card Stock

5 in. X 8 in.

(127.0 mm X 203.2 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 4.75 in. 7.00 in.

(120.6 mm X 177.8 mm)

ISO & JIS A6 Cards

4.13 in. X 5.83 in.

(105 mm X 148 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.13 in.

(3.2 mm)

Printable Area 3.88 in. X 4.83 in.

(98.6 mm X 122.7 mm)

Japanese Hagaki

Postcards

3.934 in. X 5.83 in.

(100 mm X 148 mm)

Top Margin 0.17 in.

(4.2 mm)

Bottom Margin 0.84 in.

(21.3 mm)

Left & Right Margins 0.17 in.

(4.2 mm)

Printable Area 3.60 in. X 4.83 in.

(91.6 mm X 122.7 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Envelope Sizes

#10 Envelope

9.5" x 4.125" DL Envelope

220mm x 110mm C6 Envelope

162mm x 114mm

2162986

Envelope Printable Area, DOS, Black (Landscape)

Types and Sizes Margins DOS Black Printing

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.71 in.

(18.0 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 3.88 in. X 8.79 in.

(98.4 mm X 223.3 mm)

International DL

Envelopes

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.71 in.

(18.0 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 4.08 in. X 7.95 in.

(103.6 mm X 201.9 mm)

International C6

Envelopes

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.71 in.

(18.0 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 4.24 in. X 5.67 in.

(107.6 mm X 144.0 mm)

Envelope Printable Area, DOS, Color (Landscape)

Types and Sizes Margins DOS Color Printing

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 3.88 in. X 8.66 in.

(98.4 mm X 220.0 mm)

International DL

Envelopes

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 4.08 in. X 7.82 in.

(103.6 mm X 198.6 mm)

International C6

Envelopes

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.00 in.

(0.0 mm)

Printable Area 4.24 in. X 5.54 in.

(107.6 mm X 140.7 mm)

Envelope Printable Area, MS Windows, Black and Color

(Landscape)

Types

and Sizes Margins MS Windows

Black and Color Printing1

No. 10 Envelopes

4 1/8 in. X 9 1/2 in.

(104.8 mm X 241.3 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.17 in.

(4.3 mm)

Printable Area 3.88 in. X 8.5 in.

(98.4 mm X 216.0 mm)

International DL

Envelopes

4.33 in. X 8.66 in.

(110 mm X 220 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.17 in.

(4.3 mm)

Printable Area 4.08 in. X 7.66 in.

(103.6 mm X 194.6 mm)

International C6

Envelopes

4.49 in. X 6.38 in.

(114 mm X 162 mm)

Top & Bottom Margins 0.13 in.

(3.2 mm)

Left Margin 0.84 in.

(21.3 mm)

Right Margin 0.17 in.

(4.3 mm)

Printable Area 4.24 in. X 5.38 in.

(107.6 mm X 136.6 mm)

1. The printable region can be modified by changing the DESKJET.INI file in MS Windows.

Custom Page Printable Area, DOS, Black (Portrait)1

Page Widths Margins DOS Black Printing

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Top Margin 0.00 in.

(0.0 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin30.71 in.

(18.0 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Top Margin 0.00 in.

(0.0 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin 0.46 in.

(11.7 mm)

Custom Page Printable Area, DOS, Color (Portrait)1

Page Widths Margins DOS Color Printing

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Top Margin 0.00 in.

(0.0 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin30.84 in.

(21.3 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Top Margin 0.00 in.

(0.0 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin 0.59 in.

(14.9 mm)

Custom Page Printable Area, MS Windows, Black and Color

(Portrait)1

Page

Widths Margins MS Windows Black and

Color Printing

Page Width

5 in. 7.12 in.

(127 mm X 180.8 mm)

Top Margin 0.17 in.

(4.2 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin30.84 in.

(21.3 mm)

Page Width

Width = 7.12 in. to 8.5 in.

(180.8 mm to 215.9 mm)

Top Margin 0.17 in.

(4.2 mm)

Left Margin20.13 in.

(3.2 mm)

Bottom Margin 0.59 in.

(14.9 mm)

1. The HP DeskJet 540 printer can handle paper from 5 inches to 8.5 inches wide and from 5.83

inches to 14 inches long.

2. The right margin is application dependent.

3. Print skew may be visible on the last few lines.

Physical Specifications

Printer Physical Specifications

2162614

17.2 in

(436 mm)

7.9 in

(199 mm)

13.0 in

(330 mm

)

16.0 in

(405 mm)

20.5 in

(520 mm)

Electrical Specifications

Category Specification

Input Voltage 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240

VAC (±10%)

Frequency

100 VAC

120 VAC

220 VAC

230 VAC

240 VAC

50/60 Hz (±3 Hz)

60 Hz (±3 Hz)

50 Hz (±3 Hz)

Power Consumption

Powered Off (Plugged In)

Powered On (Idle State)

Powered On (Printing State)

2 Watts

4.5 Watts

12 Watts (Maximum)

1. Power modules are available for each listed input voltage. Refer to Power Module Information.

Environmental Specifications

Category Specification

Temperature

Operating

Non-Operating

Recommended Operating

5 to 40∞ C (41 to 104∞ F)

-40 to 60∞ C (-40 to 140∞ F)

15 to 35∞ C (59 to 95∞ F)

Relative Humidity 10% to 80% RH at 30∞ C

Altitude

Operating

Non-Operating 0 to 3048 meters (10,000 feet)

0 to 4572 meters (15,000 feet)

Mechanical Vibration

Frequency Range

Operating (Random)

Non-Operating (Random)

Swept Sine

5 to 500 Hz

Approximately 0.21 G rms

Approximately 2.09 G rms

0.5 G (0 to peak)

BTU Output 41 BTU/hour (maximum)

ESD per CISPR24 Part 2 Passed1, No Waivers

Noise Levels per ISO 9296

Sound Pressure (LpAm)

EconoFast Mode

Presentation Mode

Sound Power (LwAd)

EconoFast Mode

Presentation Mode

49 dB(A)

46 dB(A)

6.4 B(A)

6.1 B(A)

1. ESD contact points include the carriage rod, paper guide, service station motor, interface

port, and pivot return spring. Air discharge points include the carriage assembly, rear seams,

and top seams.

Safety and EMI Specifications

Product Safety Specifications

Category Specification

Power Module Safety

Certifications UL, CSA, TUV, SEMKO, NEMKO, SECV, FIMKO, DEMKO, NOM

Printer/Power Module

Safety Certifications UL, CSA, TUV, ETL

EMI Certifications FCC Class B when used with a Class B computing device (USA),

EMC Directive 89/336/EEC (European Community), VCCI (Japan),

SABS (South Africa)

Reliability Specifications

Category Specification

Vertical Resolution ±0.002 in.

Printer Usage Rate 1000 Pages Per Month (Maximum)

Mean Time Between Failures (MTBF) 20,000 Hours

(2000 Hours Power-On and 12,000 Printed

Pages per Year)

Mechanism Life 60,000 Pages

Packaging Specifications

Packaging Physical Specifications

Optional

Color Kit

available

HP DeskJet 540 Printer

A new kind of printer Great black printing now

Easy add-on Color Kit for now or for the future

SHARP SIMPLE SMART

HP DeskJet 540

Inkjet Printer

18.9 in.

2162622

(480 mm)

18.9 in.

(480 mm) 11.0 in.

(280 mm)

Refilling Policy

Caution The ink in the print cartridges has been carefully formulated

by Hewlett-Packard to ensure superior print quality and

compatibility with the printer. Damage to the printer resulting

from modifying the print cartridge is not the responsibility of

Hewlett-Packard.

Hewlett-Packard does not support the refilling of print car-

tridges. Hewlett-Packard cannot guarantee the print quality

from refilled print cartridges.

Attempting to refill the high-

capacity print cartridge may result in a sudden loss of ink from

the print cartridge

. Printer damage caused by refilling high-

capacity black ink or color ink print cartridges is not covered

by the Hewlett-Packard warranty or customer service

agreements.

Part Numbers

Part Numbers for HP Print Cartridges and Color Kits

Item Part Number Description

Print Cartridges 51625A1Color Inkjet Print Cartridge

(Cyan, Magenta, and Yellow Inks)

51626A High Capacity Inkjet Print Cartridge

(Black)

Color Kits2, 3 C3067A U.S., Asia

C3069A Europe

C3276A International English, French,

Spanish and Portuguese

1. The Color print cartridge is compatible with the following printers: HP DeskJet 500C, DeskJet 540,

DeskJet 550C, DeskJet 560C, DeskWriter C, DeskWriter 540, DeskWriter 550C, and DeskWriter

560C printers.

2. The Color Kits include a color print cartridge and a print cartridge storage container. The storage

container can hold one black or one color print cartridge.

3. For more information on Color Kits, refer to: Product Information/Accessories/Color Kit Information

(HP DeskJet 540 and DeskWriter 540 printers).

Print Cartridge Specifications

Specification Hewlett-Packard Print Cartridges

Type Plain paper drop-on-demand

Thermal Inkjet printing

Print Cartridge Life

51626A (Black)1

51625A (Color)2800 pages at 5% density

150 pages at 15% density

Number of Nozzles

51626A (Black)

51625A (Color) 50 Nozzles

48 Nozzles

Resolution 300 dpi

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing

density.

2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing

density. The printing consists of 10% composite black and 15% of the following colors: cyan,

magenta, yellow, green, red and blue.

Thermal Inkjet Technology

The HP DeskJet printer family uses Thermal Inkjet II (TIJ II) technology.

This technology centers on a disposable print cartridge which propels ink

out of 50 nozzles (48 nozzles on the color print cartridge). The basic

principle of TIJ II is to apply heat to a tiny measure of ink until it expands

and is propelled through a nozzle.

This is achieved by first filling a small reservoir, known as the firing

chamber, with ink. The next step is to heat the ink with a thin-film resistor

layered above the firing chamber. As the ink heats up, it expands to form a

bubble. As the bubble continues to expand and burst, it is forced through

the nozzle located below the firing chamber.

This process is repeated up to 5,000 times per second and creates

residual heat in the resistor which must be removed. A layer of silicon

placed above the resistor transfers the residual heat from the resistor.

Cooling Layer of Silicon

Heated Thin-Film Resistor

Firing Chamber

Nozzle

Propelled Ink Droplet

212161

Print Cartridge Safety

Ink used in the print cartridge does not pose a health hazard to customers.

During the development of ink formulas, all the ingredients are screened

and researched for known potential health related issues. Only those

chemicals that meet or exceed worldwide safety and regulatory

requirements are used in HP inks.

If ink is accidentally ingested, contact the HP Health Line:

1 (800) 457-4209 in North America.

From all other international locations the HP Health Line can be reached

by calling:

1 (503) 494-7199.

For health related issues, this line is staffed 24

hours per day.

Material Safety Data Sheet (MSDS)

A Material Safety Data Sheet (MSDS) is available for the print cartridges.

The MSDS includes product identification, characteristics of the ink, and

precautions for handling and use. You can request a MSDS at the

following address:

Hewlett-Packard Customer Information Center

Department MSDS

19310 Pruneridge Avenue

Cupertino, CA 95014

Mailstop 49AS

Telephone 1 (800) 752-0900

Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)

The Material Safety Data Sheet is also available from the following

sources:

HP forums of electronic bulletin board services

HP FIRST

Customer Support Centers

Refer to “Service and Support/Resources” for access to the above

resources.

Maintaining Print Cartridges

The printer automatically performs operations of spitting, wiping, and

capping of the print cartridge nozzles to maintain optimum print quality.

These operations occur transparently to the user.

Proper use and handling will provide optimum print quality and print

cartridge life.

Note See “Print Cartridge Information/Maintenance and

Troubleshooting” for more print cartridge troubleshooting

information.

Print Cartridge Tips

Print Cartridge Dos and Don’ts

Do: Don’t:

Keep print cartridges sealed in their packaging

until ready for use. (The print cartridges have a

longer life sealed in the packaging than in the

printer or the print cartridge storage container.)

Do not use print cartridges after the expiration

date. See “Print Cartridge Information/

Maintenance and Troubleshooting.”

Keep opened print cartridges in the printer or the

storage container. Do not unplug the printer without turning the

power off from the power button. Pressing the

power button caps the print cartridge in the

service station, keeping the ink from drying in

the print cartridge nozzles.

If the printout is missing dots or white lines

appear to run through the printout, refer to

“Troubleshooting Information/Print Quality

Problems/Missing Dots.”

Do not allow the print cartridge contacts and

nozzles to touch any surface or object,

including your fingers. Skin oil and dust can

cause print quality problems.

Store print cartridges at room temperature. Do not install a print cartridge that has a

crusting of dried ink around the print cartridge

nozzles. Discard it and install a new print

cartridge.

Press the Power button to turn off the printer

rather than unplugging the printer.

Note On the HP DeskJet 540 and DeskWriter 540 printers, opening

the access door automatically moves the print cartridge to the

center of the mechanism for easy access.

Modifying or Refilling Print Cartridges

See “Print Cartridge Information/General/Refilling Policy.”

Identifying the Expiration Date

Print quality problems may be caused by print cartridges that have passed

their expiration date. The print cartridge expiration date is 18 months after

the date of manufacture .

Methods for Identifying Print Cartridge

Expiration Dates

Method 1 - Read the Date on the Box

If the print cartridge is in

a box, read the “Use

Before” date printed on

the box.

Method 2 - Read the Code on the Print Cartridge

1.Determine the manufacturing

date from the code printed on

the print cartridge. For

example, the print cartridges

in the following figure were

produced on March 28, 1993.

2. Replace the print cartridge if it

is more than 18 months after

the manufacturing date code.

DEC 1993

DJP901

DEC 1993

212165

AX30328A

-3

HP 30328 - X

AXXX:XX:XX

AX30328A

-3

AX30328A

-3

YEAR

MONTH

DAY

AX30328A

-3

YEAR

MONTH

DAY

HP 30328-X

YEAR

MONTH

DAY

51608A

Print Cartridge 51626A

Print Cartridge

51625A

Print Cartridge

Note Ink can evaporate through the nozzles, reducing the print

cartridge life. Therefore, keep print cartridges in their sealed

container or capped by the service station at the right end of

the mechanism.

Use a FIFO (First In, First Out) inventory control process to

avoid having print cartridges longer than the print cartridge

shelf-life specification.

Short Print Cartridge Life

There are several causes for a short print cartridge life. The information

below identifies average print cartridge life and possible causes for a

reduction to the average cartridge life.

Print Cartridge Life Specifications

Cartridge Part

Number 5% Density 15% Density Sealed in its Container

(Shelf Life)

Black 51626A1800 Pages 18 Months

Color 51625A2150 Pages 18 Months

1. The 51645A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing

density.

2. The 51641A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing

density. The printing consists of 10% composite black and 15% of the following colors: cyan,

magenta, yellow, green, red and blue.

Possible Causes for Short Print Cartridge Life

Cause Reason

Higher coverage rate than

listed in the specifications The rate of coverage on the page significantly impacts the number

of pages per print cartridge. Heavy concentrations of ink and

higher print quality settings significantly reduces the number of

pages per print cartridge.

Pages contain graphics Generally, graphics use ink at a much higher rate than text. If

possible, print drafts of documents without the graphics.

Selected print mode Higher quality print modes use more ink than a draft print mode. To

maximize print cartridge life, print drafts of documents in

EconoFast mode, then print the final copies in Best mode.

Tape covering the bottom

of a high-capacity print

cartridge

The high-capacity print cartridge, part number 51626A, has two

pieces of tape: one tape covers the print cartridge nozzles and the

other tape covers the bubble generator. Removing tape from the

print cartridge nozzles without removing tape from the bubble

generator will result in a short print cartridge life.

Remove the tape from the high-capacity print cartridge and run the

print cartridge cleaning routine. If this does not restore the print

cartridge, replace the print cartridge and be sure to remove both

pieces of tape on all high-capacity print cartridges before installing

them in the printer.

Print cartridge is past its

expiration date Replace the print cartridge. Use a FIFO (First In-First Out)

inventory process to minimize having a stock of expired print

cartridges.

Continued on next page

Possible Causes for Short Print Cartridge Life (cont.)

Cause Reason

Printer unplugged with the

print cartridge out of its home

position

A service station is located at the right end of the mechanism.

This service station caps the print cartridge nozzles to minimize

ink drying in the nozzles. Turning off the printer caps the print

cartridge and returns it to the service station. Always allow the

print cartridge to return to the home position by pressing the

Power button rather than unplugging the printer.

Print cartridge may need to

be restored Run the print cartridge cleaning routine. If print quality is not

restored after a page of printing, replace the print cartridge.

Excessive use of the print

cartridge cleaning routine The process of restoring print cartridges by running the cleaning

routine uses ink. Avoid excessive use of the cleaning routine.

Print cartridge stored outside

of the printer or a print

cartridge storage container

Open print cartridges must be stored in the printer or in a print

cartridge storage container.

Refilled print cartridge Hewlett-Packard does not recommend or guarantee the print

quality or life from the refilling of print cartridges. Replace the

print cartridge with a new print cartridge.

Print cartridge prematurely

removed from its sealed

container

The print cartridge has a longer life sealed in its packaging than

in the printer or the print cartridge storage container. Keep print

cartridges sealed in their packaging until needed. Then, install

the print cartridge promptly into the printer.

Incorrect estimate of pages

printed with the print

cartridge

It is very easy to underestimate the number of pages printed.

When counting pages per cartridge, be sure to count drafts that

are thrown away.

Faulty print cartridge Replace the print cartridge. If there becomes a pattern of faulty

print cartridges, the printer may be causing the print cartridges

to fail. In this case, return the printer for repair and indicate the

history of the faulty print cartridges.

Printer hardware problem The service station may be faulty, or the printer may be

damaging the print cartridges. If the problem recurs with the

printer, return the printer for repair and indicate the history of the

faulty print cartridges.

Short color print cartridge life Most of the causes for short black print cartridge life also apply

to the color print cartridge. Review the other possible causes in

this table.

Print Cartridge Routine

If rows of dots are missing on printouts, try cleaning the print cartridge by

using the print cartridge cleaning routine in the printer. Refer to

“Troubleshooting Information/Printer Diagnostic Information/Print Cartridge

Cleaning.”

Removing Crusted Ink from Nozzles

Caution Use care during this process to avoid staining your hands or

clothes with ink from the print cartridge.

Black print cartridges left out of the printer or storage container may

experience a crusting of ink on the print cartridge nozzles.

Do not install a

print cartridge with this crusting into the printer or in the storage container

Use the following procedure to remove the crusted ink from the nose of a

black print cartridge.

1. Grasp the print cartridge by the green top portion of the print cartridge.

2. Using a damp cloth, gently and slowly wipe the dried ink off the print

cartridge nozzles and into a trash container.

3. Once again, gently and slowly wipe any residual ink off the nozzle plate

with a clean portion of the damp cloth.

4. Run the print cartridge cleaning routine. (Refer to "Troubleshooting

Information/Printer Diagnostic Information/Print Cartridge Cleaning.")

5. Open the top cover and clean the wiper located near the right side of the

mechanism.

6. Observe the print cartridge cleaning routine printout.

If the printout is not missing dots toward the end of the page, the

print cartridge is restored to operating condition.

If the printout is missing dots toward the end of the printout, the

process did not restore the print cartridge. Replace the print

cartridge.

Clearing Clogged Nozzles

If rows of dots are missing, if the print cartridge contains ink, and if the print

cartridge cleaning procedure did not solve the problem, then the print

cartridge may have clogged nozzles. Replace the print cartridge.

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a

connection problem between the printer carriage contacts and the print

cartridge contacts. For information about solving missing dot problems,

refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print

Quality Problems."

Media Part Numbers

The following are general guidelines for the selection and loading of

paper and media in HP DeskJet and DeskWriter printers. For information

about your specific printer, refer to “User’s Guide/Printable Area and Paper

Handling.”

HP Media Part Numbers

Product

Name Description Dimensions Package

Size Part

Number

HP Premium

Inkjet Paper

(Not for use

with photo pen)

U.S. Letter/A-size coated paper

for premium DeskJet printing 216 x 279 mm

(8.5 x 11 in) 200

sheets 51634Y

HP Premium

Inkjet Papern

(Not for use

with photo pen)

European/A4-size coated paper

for premium DeskJet printing 210 x 297 mm 200

sheets 51634Z

HP Premium

Transparency

Film

U.S. Letter/A-size transparency

film for presentation-quality

overheads

216 x 279 mm

(8.5 x 11 in) 20 sheets C3828A

HP Premium

Transparency

Film

European/A4-size transparency

film for presentation-quality

overheads

210 x 297 mm 20 sheets C3832A

HP Premium

Transparency

Film

U.S. Letter/A-size transparency

film for presentation-quality

overheads

216 x 279 mm

(8.5 x 11 in) 50 sheets C3834A

HP Premium

Transparency

Film

European/A4-size transparency

film for presentation-quality

overheads

210 x 297 mm 50 sheets C3835A

HP Premium

Glossy Paper U.S. Letter/A-size glossy paper 216 x 279 mm

(8.5 x 11 in) 10 sheets C3833A

HP Premium

Glossy Paper European/A4-size glossy paper 210 x 297 mm 10 sheets C3831A

HP Premium

Glossy Paper U.S. Letter/A-size glossy paper 216 x 279 mm

(8.5 x 11 in) 50 sheets C3836A

HP Premium

Glossy Paper European/A4-size glossy paper 210 x 297 mm 50 sheets C3837A

HP Greeting

Card Paper A-size paper and matching

envelope for Quarter fold cards 216 x 279 mm

(8.5 x 11 in) 20 ea C1812A

Continued on next page

HP Media Part Numbers (Cont.)

Product

Name Description Dimensions Sheets

per Pack Part

Number

HP Bright

White InkJet

Paper

U.S. Letter/A-size treated paper

great for two-sided printing 216 x 279 mm

(8.5 x 11 in) 500

sheets C1824A

HP Bright

White InkJet

Paper

European/A4-size treated paper

great for two-sided printing 210 x 297 mm 500

sheets C1825A

HP Banner

Paper1U.S. Letter/A-size Z-Fold, both-

side printable 216 x 279 mm

(8.5 x 11 in) 100

sheets C1820A

HP Banner

Paper1European/A4, Z-fold, both-side

printable 210 x 297 mm 100

sheets C1821A

HP Photo

Paper2U.S. Letter/A-size glossy paper

great for photos 216 x 279 mm

(8.5 x 11 in) 20 sheets C1846A

HP Photo

Paper2European/A4-size glossy paper

great for photos 210 x 297 mm 20 sheets C1847A

HP Photo

Paper Greeting

Card (Available

Spring ‘97)2

U.S. Letter/A-size glossy paper

great for photos 216 x 148.5

(8.5 x 5.5 in)

20 sheets C1848A

HP Photo

Paper Greeting

Card (Available

Spring ‘97)2

European/A4-size glossy paper

great for photos 210 x 297 mm 20 sheets C1849A

HP Photo

Paper Invite

Card (Available

Spring ‘97)2

Glossy paper and matching

envelopes for half-fold Invite

Card with two-sided printing

216 x 148.5

(8.5 x 5.5 in)

20 sheets C1850A

HP Photo

Paper Invite

Card (Available

Spring ‘97)2

Glossy paper and matching

envelopes for half-fold Invite

Card with two-sided printing

148 x 210 mm 20 sheets C1851A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.

2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Selecting Paper Tips

Tips for Selecting and Using Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most plain paper manufactured for photo-copying produces good

results for most printing needs. However, cotton bond paper, HP

Premium Inkjet Paper, and HP Premium Glossy Paper produce

excellent printing results for special projects.

Before you purchase large quantities of a certain type of paper,

print on both sides of a few sheets to determine if it provides

acceptable quality printing on its "print side." (See "Determining

the Print Side of Media.")

Be sure that your paper does not have tears, dust, wrinkles, or

curled or bent edges.

Tips for Selecting and Using Envelopes

Always use envelopes that conform to the product’s Specifications.

Refer to “Product Information/Specifications.”

Before you purchase large quantities of a certain type of envelope,

first sample its ease of use with the printer to determine whether

it's compatible.

Use high quality envelopes that are thin and sharply creased.

Do not use envelopes that are shiny or embossed or that have

clasps or windows.

Do not use envelopes with thick or crooked edges, or envelopes

that are damaged, curled, wrinkled, or irregularly shaped.

Tips for Selecting and Using Transparencies and

other Media

Always use transparencies, index cards, postcards, and other

media that conform to the product’s Specifications. Refer to

“Product Information/Specifications.”

For best results when printing on transparencies, use HP Premium

Transparency Film.

Do not use paper that is damaged, curled, or wrinkled.

Do not use paper with cutouts or perforations.

Do not use multiple-part forms.

Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels

The following Hewlett-Packard printers support labels:

HP DeskJet 510

HP DeskJet 520

HP DeskJet 540

HP DeskJet 550C

HP DeskJet 560C

HP DeskJet 600 Series

HP DeskJet 750C

HP DeskJet 800 Series

HP DeskWriter 510

HP DeskWriter 520

HP DeskWriter 540

HP DeskWriter 550C

HP DeskWriter 560C

HP DeskWriter 600 Series

While label support is not officially recognized in the User’s Guides, the

printers listed above can successfully be used if the following guidelines

are STRICTLY followed:

Caution Failure to follow the suggestions below can permanently

damage your printer.

The following are guidelines when using labels in HP DeskJet printers:

Use only Avery paper labels that are specifically designed for use

with HP inkjet printers. These labels are less likely to peel when

inside the printer.

Do not use plastic or clear labels. DeskJet inks are formulated for

use with paper or specially treated plastic papers and will not dry

properly when used with plastic or clear labels.

Do not use ANY label material which is damaged, folded, curled,

or wrinkled in any fashion. These conditions are frequent causes

of jams caused by labels peeling inside the printer. Labels that

have peeled inside the printer are difficult to remove and may

necessitate returning the printer to HP for service.

Do not use labels that are over two years old. Older label materials

are more likely to peel inside the printer.

Do not print on partially used sheets of label material. The varying

thicknesses of material passing over the print rollers can cause

label jams or print skew.

Observe the following guidelines when storing label materials:

Always store label materials in the manufacturer’s packaging until

ready for use. The manufacturer’s packaging protects the labels

and adhesives from humidity extremes which could prematurely

age the labels.

Always store label materials out of direct sunlight.

Keep label materials flat in the original packaging to help prevent

premature aging, wrinkling or bending.

Tips for Selecting and Using Banner Paper

For paper handling and printable area specifications, refer to

“Product Information/Specifications.”

Always use paper that conforms to the product’s specifications.

Refer to “Product Information/Specifications.”

Most 20 lb Z-fold banner-type paper will produce good results for

your banner printing needs. However, HP Premium Inkjet Banner

Paper, will produce excellent printing results for all your banner

printing projects.

Before you purchase large quantities of a certain type of paper,

print a few sheets to determine if it provides acceptable quality

printing.

Be sure that your paper does not have tears, dust, wrinkles, or

curled or bent edges.

Tips for Selecting and Using HP Photo Paper with

the HP Photo Cartridge

Verify that the HP Photo Cartridge is intended for use in your

printer. Refer to the “User’s Guide” for your printer.

Remove the black print cartridge and replace it with the HP Photo

Cartridge. Refer to the “User’s Guide” for your printer for

instructions.

Be certain that you have selected “Use HP Photo Cartridge” in the

Page Setup box.

Use HP Photo Paper (loaded glossy-side down) in your printer’s

IN tray, not HP Premium InkJet paper when you print photographs.

Using HP Photo paper will ensure high-quality, fade-resistant

images.

For paper handling and printable area specifications, refer to the

“User’s Guide” for your printer.

Before you purchase large quantities of a certain type of paper,

print a few sheets to determine if the paper provides acceptable

quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or is

curled, or has bent edges.

For best results with the HP Photo paper/HP Photo cartridge

combination, scan your photographs at 100 or 150 dpi. If you scan

them at a higher dpi, you won’t improve the print quality, and your

photographs will take longer to print.

Printing in Best mode yields the most vivid colors. (If the slower

printing speed is acceptable.)

Loading Paper Tips

General Tips for Loading Media Effectively

To obtain the best print quality and avoid getting media jammed in

the paper feed rollers, always use paper and other media that

conform to the product’s specifications. Refer to “Product

Information/Specifications.”

Load only one media type at a time into the IN tray making sure the

right edge of the media is aligned with the right edge of the IN tray.

Insert all paper, cards, envelopes, labels, transparencies and

banner paper print-side-down into the IN tray of the printer. (See

"Determining the Print Side of Media.”)

Never load more than the recommended amount of media into the

IN tray at one time.

Always load index cards, postcards, and envelopes in portrait

orientation (that is, where the paper is longer than wide when

placed in the IN tray).

Always use print settings in the printer driver that match the media

type, size, and orientation.

Before inserting a stack of media into the IN tray, always tap its

edges on a flat surface to even it out.

Determining the Print Side of Media

Insert all paper, cards, envelopes, labels, transparencies and banner

paper print-side down into the IN tray of the printer. Here are some tips for

loading media print side down:

For plain paper, load the side identified by the paper’s packaging

as the printside face down.

For letterhead paper, load the letterhead side down and facing the

back of the paper tray.

For HP Premium Inkjet Paper, load face down the side identified

on the packaging as the print side with the corner arrow facing the

back of the paper tray.

For HP Premium Glossy Paper, load the glossy side down.

For index cards or postcards, load the side designed to be written

upon face down.

For envelopes, load the side you address face down

For labels, load the paper side down (the slick side up).

For HP Premium Transparency Film, load the rough side down

with the sensing strip facing the back of the paper tray.

For HP Premium Banner Paper, load face down the side identified

on the packaging as the print side with the corner arrow facing the

back of the paper tray.

Using the Single-Sheet Feeder

If your printer is equipped with a single-sheet feeder, the single-sheet

feeder allows you to feed a single sheet of paper or other media into the

printer without unloading the IN tray. The single-sheet feeder slides freely

to the right and left to accommodate the width of the media you insert.

Always use paper and other media that conform to the product’s

Specifications. Refer to “Product Information/Specifications.”

Part Numbers

Note These power modules are not compatible with the

HP DeskJet 300 series printers.

Power Module Part Numbers and General Information

Power Module

Plug Type Country or

Region Region’s

AC Voltage HP Part

Number

216297

Canada

Latin America

Brazil

Ecuador

Columbia

Taiwan

Saudi Arabia

Mexico

Japan

120 VAC

60 Hz

100 VAC

50/60 Hz

9100-5124

(C2175A)

9100-5130

(C2178A)

216298

People’s Republic of China

Argentina

Australia

220 VAC

50 Hz

240 VAC

50 Hz

9100-5129

(C2179A)

9100-5127

(C2181A)

2162977

India

South Africa 220 VAC

50 Hz 9100-5128

(C2180A)

216297

Brazil

Philippines 220 VAC

50 Hz 9100-5391

Continued on next page

Power Module Part Numbers and General Information (Cont.)

Power Module

Plug Type Country or

Region Region’s

AC Voltage HP Part

Number

216298

(4.8 mm Plug)

Korea 220 VAC

60 Hz1

9100-5126

(C2182A)

2162979

United Kingdom

Singapore

Malaysia

Asia-Pacific

Middle East

Hong Kong

240 VAC

50 Hz

220 VAC

50 Hz

9100-5131

(C2177A)

9100-5348

216298

(4 mm Plug)

Eastern & Western Europe

Chile

Israel

Jordan

Nicaragua

North Africa

Paraguay

Peru

Russia

Turkey

Asia, North

Caribbean

Indonesia

South America

Thailand

230 VAC

50 Hz

220 VAC

60 Hz1

9100-5132

(C2176A)

9100-5346

1. This power module is wound for 50 Hz.

Specifications

Power Module Specifications

Category Specification

Input Voltage (Power Module Dependent) 100 VAC, 120 VAC, 220 VAC, 230 VAC, or

240 VAC (±10%)

Frequency

100 VAC

120 VAC

220 VAC

230 VAC

240 VAC

50/60 Hz (±3 Hz)±

60 Hz (±3 Hz)

50 Hz (±3 Hz)

Troubleshooting

Possible Causes of Printer Not Printing

Power module plug may not be fully seated in the printer’s power

socket.

Power module may not be connected to a powered receptacle.

Make sure any power strip switches are turned on. Also, try a

different outlet.

Power Module is not the correct device for the country or region’s

power. Refer to “Product Information/Ordering Printer Options”.

Power Module may be faulty. Substitute another power module if

available.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon

the product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of

the following options:

Repair the product

Replace the product with a re-manufactured unit

Replace the product with a product of equal or greater functionality

Refund the purchase price

Hewlett-Packard Limited Warranty Statement

Product

Duration of Limited Warranty (Unless

otherwise stated in the printer’s

documentation)

Software 90 days

Print Cartridges 90 days

Printer and Peripheral Hardware 1 Year

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP

products will be free from defects in materials and workmanship, for

a specified time after the date of purchase by the customer. The

duration of this limited warranty is stated above. Certain additional

conditions and limitations of HP’s warranty are stated in the user’s

guide. Those conditions and limitations include:

a. For software products, the warranty applies only to the media

upon which the product is recorded; and

b. HP does not warrant the operation of any product to be

uninterrupted or error free.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

2. HP’s limited warranty covers only those defects which arise as a

result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance;

b. Software or interfacing not supplied by HP;

c. Unauthorized modification or misuse;

d. Operation outside the product’s environmental specifications,

including duty cycle abuse or use of a mechanical switchbox

without a designated surge protector;

e. Use of non-supported printing media or memory boards; or

f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a

refilled print cartridge does not affect either the warranty to the

customer or any HP support contract with the customer; print

cartridge includes both toner cartridges and ink cartridges.

However, if printer failure or damage is attributable to the use of a

non-HP or refilled print cartridge, HP will charge its standard time

and materials charges to service the printer for the particular failure

or damage.

4. If any software media product or print cartridge product proves

defective during the applicable warranty period, and if the product is

covered by HP’s warranty, the customer shall return the product for

replacement.

5. If HP receives, during the applicable warranty period, notice of a

defect in a hardware product which is covered by HP’s warranty, HP

shall either repair or replace the product, at its option. Any

replacement product may be either new or like-new, provided that it

has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective

product which is covered by HP’s warranty, HP shall within a

reasonable time after being notified of the defect, refund the

purchase price for the product, provided the customer returns the

product.

7. Your warranty is valid in any country where this product is

distributed by Hewlett-Packard. Contracts for additional services

such as on-site service are available from any authorized HP

service facility in countries where this product is distributed by HP or

an authorized importer.

8. This limited Warranty Statement gives the customer specific legal

rights. The customer may also have other legal rights which vary

from state to state in the United States, from province to province in

Canada, and from country to country elsewhere in the world.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n

Limitations of Warranty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS

MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER

EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP

AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE.

2. To the extent that this Limited Warranty Statement is inconsistent

with the law of the locality where the customer uses the HP product,

this Limited Warranty Statement shall be deemed modified to be

consistent with such local law. Under such local law, certain

limitations of this Limited Warranty Statement may not apply to the

customer. For example, some states in the United States, as well as

some governments outside the United States (including provinces

in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g.

Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such

disclaimers or impose such limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot

disclaim, or not allow limitations on how long an implied

warranty lasts.

3. To the extent allowed by local law, the remedies provided in this

Warranty Statement are the customer’s sole and exclusive

remedies.

Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE

LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND

WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions

can be obtained from authorized Hewlett-Packard dealers or any of the

sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week,

24 hours a day for your convenient access to HP printer drivers and

support information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800,

9600, 14400), call (208) 344-1691.

In the United Kingdom (for baud rates up to 14400) call,

44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,

14400), call 1 (208) 344-1691.

Set your modem communications software to N,8,1.

CompuServe

Printer drivers and interactive sharing of technical information are

available on CompuServe's HP Peripherals forum

(GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at

(800) 524-3388 and ask for representative #51 (This service is not

operated by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free (0800) 289378 or

(614) 529-1349.

To subscribe world-wide, call (614) 529-1349.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s

Internet

Printer drivers and product support information can be obtained through

the World-Wide Web as follows:

URL ttp://www.hp.com/home.html

or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver

updates.

Worldwide Fulfillment Information

Driver

Distribution Languages

Available Telephone

Orders Fax

Orders Mail

Orders

US and

Canada English

French

Spanish

970-339-7009

Mon - Sat, 24 Hours

per day

970-330-

7655 US Driver

Fulfillment for

Hewlett-Packard

PO Box 1754

Greeley, CO 80623

(0) is used

only when

calling within

the country

English - - 44 (0) 1429 865 511

French - - - 44 (0) 1429 863 343

German - - 44 (0) 1429 863 353

Spanish - - 44 (0) 1429 520 012

Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET,

(except Wed 8:30 am to 4 pm CET)

(Within UK)

0 1429 866

000

(Outside UK)

44 1429 866

000

European

Fulfillment for

Hewlett-Packard

c/o Starpack

International, Ltd.

PO Box 63

Hartlepool

Cleveland

TS25 2YP

United Kingdom

Asia Pacific

(Singapore) All localized

languages 65 740 4477

Mon - Fri 8:30 am-

5:30 pm

Singapore time

65 740 4499

(24 hours a

day - 7 days

a week)

Fulfillment:

Plus Pte Ltd.

No. 51, Ubi Ave 3

Singapore 1440

Australia

(Sidney) All localized

languages 612 565 6099

Mon - Fri 8:30 am-

5:30 pm Australian

Eastern Time

612 519

5631

(24 hours a

day - 7 days

a week)

Fulfillment:

Plus Pty Ltd.

Private Bag 75

Alexandria NSW

Australia 2015

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s

U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product

downtime. With HP Express Exchange Service, a replacement unit is

available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP

SupportPack) but the fee is based on a per incident of repair rather than

throughout the warranty period. This service does not need to be

purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747;

ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original one-

year warranty repair service. The HP SupportPack provides next day

express exchange service (see above) for the duration of a three-year

warranty period. This service enhancement provides customers with a

cost-effective and timely way to achieve quality support. The HP

SupportPack (ordered like any other HP product) is sold exclusively

through resellers and is not available directly from Hewlett-Packard.

Customers must purchase this service enhancement within 30 days of

purchasing the printer. The HP SupportPack is not transferable from one

piece of equipment Additional information on HP SupportPack and the

prices for the service upgrade are available through HPNN and the In-

Touch newsletter.

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides

maintenance service at the HP Customer Service Center located in

Corvallis, Oregon. HP will repair the product within two working days from

receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with non-

critical applications, call toll-free 800-835-4747; ask for ext. 524.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s

Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty

period by upgrading warranty repair service to a next day exchange

service. This service enhancement provides customers with a cost-

effective and timely way to achieve quality support. HP SupportPack is

sold exclusively through resellers (ordered like any other HP product) and

is not available directly from Hewlett-Packard. Additional information on

HP SupportPack and the prices for the service upgrade is available

through HPNN.

For other service and support contracts, contact the Hewlett-Packard office

or Response Center for that country.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized

reseller. The reseller should verify that the printer is in need of repair and

contact the HP Corvallis Service Center. Sales authorized resellers

should call (800) 544-9976 to arrange for repair. Service authorized

resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer

Support Center at (208) 323-2551. They will verify that the printer is in

need of repair and transfer the customer to the HP-Corvallis Repair

Center. If packaging materials are needed, call the HP Resellers

Response Line at (800) 544-9976.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Printer Return Instructions

If the printer needs to be shipped, be sure it is packed in a protective

carton. Hewlett-Packard recommends that the original shipping container

be saved for this purpose. In-transit damage is not covered by the

warranty. It is suggested that shipments are always insured.

When either a customer or reseller calls HP to arrange for service, the HP

Corvallis Service Center will dispatch a premium carrier to pick up the

product at the reseller or customer location. The printer will be delivered to

HP, at HP’s expense, using second day delivery. The customer or reseller

must still package the printer for shipment.

Once the printer is repaired, HP will ship it to the customer or reseller

location using second day delivery.

You can help assure effective servicing of your customer's printer by

following these guidelines:

Procedure:

1. Follow the troubleshooting instructions in this manual to make

certain the malfunction is in the printer and not the result of an

interface error or a malfunction in the computer or software. If

possible, identify the defective area or function.

2. If you determine that repair is required, please provide the following

with the printer when returning the printer for service:

a. Printout a copy of the “HP Printer Repair Sheet.” (For

information regarding printouts, see the note at the top of the

HP Printer Repair Sheet.)

b. Determine the appropriate customer code from the Printer

Repair Feedback Information section which follows.

c. Fill out the repair sheet. Include specific information, such as

the configuration at the time of the malfunction, the type of

interface cable, a description of the computer or host, and a

description of the software application in use.

d. If purchased through a Hewlett-Packard reseller, include a

copy of the sales slip or other proof of purchase to establish

the warranty coverage period.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

In the UK, France, Germany, Switzerland, Austria,

Belgium, Norway, Sweden, Denmark, Finland, and

the Netherlands

If a printer fails during the warranty period, the customer should do the

following:

1. Follow the troubleshooting procedures in this document or consult

the HP FIRST facsimile assistance services.

2. If the customer is still unable to determine the cause of the failure,

the customer should contact their local reseller or the European

Customer Support Center.

Customer support representatives can answer your questions

regarding the setup, configuration, installation, and operation of the

printer. They can also troubleshoot and diagnose printer problems

and, if necessary, can give instructions for getting the printer

serviced and repaired.

If available for your country and language, phone numbers for HP

FIRST and the European Customer Support Center are given in a

separate document shipped with the printer. If additional

information is needed, customers can call the reseller or the nearest

HP Sales and Support Office.

If a printer fails after the warranty period:

1. Follow the troubleshooting procedures in this document or the

printer user's guide.

2. If the customer is unable to determine the cause of the failure, the

customer should contact their local reseller or the nearest HP Sales

and Support Office for instructions on returning your printer for

service and repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e

Elsewhere in the World

If a printer fails during or after the warranty period:

1. Follow the troubleshooting procedures in this document or the

printer user's guide.

2. If the customer is unable to determine the cause of the failure, the

customer should contact their local reseller or the nearest HP Sales

and Support Office for instructions on returning your printer for

service and repair.

Notes Operating accessories (such as, optional plug-in

cartridges, print cartridges, and software) should not

be included with the printer unless the problem

relates to an accessory.

In the U.S., the power module should not be included

with the printer unless instructed otherwise.

Outside of the U.S., the power module should be

included when returning the printer for repair.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Service and Support Resources

HP Support Assistant (CD-ROM)

HP Support Assistant is an on-line tool providing technical information on

a variety of Hewlett-Packard computers and peripheral products. This

information is contained on a CD-ROM which is updated quarterly and

mailed to you as part of the subscription. This system runs on any PC

under MS Windows.

Obtaining HP Support Assistant CD-ROM

Country Telephone

Number Fax

Number Mailing

Address

U.S., Canada 1 (800) 457-

1762

(24 Hours)

7 Days)

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

Latin America 01 (317) 364-

8882

(24 Hours)

(7 Days)

(317) 364-8888 Hewlett-Packard Company

PO Box 4700

Crawfordsville, IN 47933

USA

UK 1 (800) 457-

1762

(24 Hours)

(7 Days)

0-800-960-273 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

Europe 31 (55) 384279

(9:00 - 6:00)

(Monday -

Friday)

31 (55) 434455 Hewlett-Packard Company

PO Box 501

7300 AM Apeldoorn

The Netherlands

Asia Pacific 65 740-4629

65 740-4477

(8:30 - 5:30)

(Monday -

Friday)

65 740-4617

65 740-4477 Hewlett-Packard Company

Circuit Road PO Box 0131

Singapore 9137

Singapore

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP

authorized resellers. This service provides the following information:

Presales Information

Printer Drivers

HP SupportPack Information

Software Notes

Postsales Information

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

For more information, call 1 (408) 553-7303.

HP Distribution Center

The HP Distribution Center has current printer drivers for Hewlett-Packard

products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center

The HP Customer Information Center provides presales product

information. This service is available for resellers and end-user customers.

Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales

technical support for HP authorized resellers. Call 1 (800) 544-9976,

Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Ordering Supplies

Country Telephone Number

Austria (1) 25000 536

Australia/New Zealand (03) 895-2895

Belgium/Luxembourg 02-778 34 00

Canada (Except Toronto) 1 (800) 387-3154

Canada (Toronto) (416) 671-8383

Community of Independent Sales (095) 181 8002

Czech Republic (2) 47 17 230

Denmark 4599 1000

Europe (East Central Headquarters) (1) 25 000 0

Finland (90) 887 21

France Minitel 3616 HPMICRO,

Rubrique 2: “Points de Vente” agréés

Germany 0180-53262-22

Greece 30-1-689 64 11

Hungary (1) 142 09 86

Iceland (1) 67 10 00

Israel 00972 3 53 80 380

Italy 02/9212 4378

Japan (03) 331-6111

Latin America (525) 326-40-00

Lebanon 009611 89 31 13

Norway 22 73 56 00

Poland (22) 37 50 65

Portugal (01) 301 7343

Slovenia (61) 159 33 22

South Africa 002711 806 10 00

Spain 900 123 123

Sweden (0) 8 750 2000

Switzerland 01 / 735 71 11

The Netherlands 020 - 547 6666

Tunisia 002161 28 01 44

Turkey (0) 212 224 59 25

United Arabian Emirates 009714 37 75 91

United Kingdom 01344 369 369

U.S. 1 (800) 538-8787

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP BBS Library

The HP electronic bulletin board library service contains drivers and

support information which can be downloaded to your PC via modem.

HP BBS Library

Country Number Baud Rate

Austria + 43 (222) 251658 2400, 4800, 9600, 14400,

19200, 28000, or ISDN

Belgium + 32 (2) 778-3819 1200, 2400, 4800, 9600,

14400

Denmark + 45 (45) 991905 300, 1200, 2400, 4800, 9600,

14400

Finland (9600) 7280 2400, 4800, 9600, 14400

France 3616 HP MICRO 1200 to 14400 (Service

Minitel)

Germany *HP# Datex J-BTX System

Italy + 39 (2) 9210-4244 Up to 14400

Netherlands + 31 (20) 647-5433 2400, 9600, 14400

Norway + 47 (2) 273-5697 2400, 4800, 9600, 14400,

19200

Sweden + 46 (8) 750-6262 2400, 4800, 9600, 14400

Switzerland + 41 (64) 560200 Up to 19200 or ISDN

United Kingdom + 44 (1344) 361891 Up to 14400

United States + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400

Worldwide Int Code + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FAXback on Demand - HP FIRST

You can use this service to select documents, such as product

descriptions and technical information, which are then faxed to you. To

access this service, use the handset on your fax machine and dial the

appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or

the phone set of your fax machine. A voice prompt will welcome

you and guide you to the information you need. You will also need

to give the phone number of the fax machine where you wish to

receive the documents you select.

2. We suggest you initially request the index which lists all available

documents.

3. Once you receive the HP FIRST index, choose the documents you

need.

4. Call HP FIRST again. A voice prompt will ask you for the index

number of the documents you have selected and would like to

have faxed to you.

5. Selected documents will be sent immediately to the fax number

you have specified.

Note To obtain documents in English from outside the UK, dial

your international access code and then (31) 20 681 5792

(international toll rates applicable).

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP FIRST Telephone Numbers

Country (Language) Telephone Number

Austria (German) 0660-8128

Australia (English) 61-3-272 26 27

Denmark (Danish) 800-10453

Belgium (French) 0800 1 7043

Belgium (Dutch) 0800 1 1906

Europe (English) (31) 20 681 5792

Finland (Finnish) 9800-13134

France (French) 05-905900

Germany (German) 0130-810061

Hong Kong (English) 506 24 22

Italy (Italian) 1678-59020

Korea (Korean) 82-2-769 05 43

Netherlands (Dutch) 06-0222420

Norway (Norwegian) 800-11319

Singapore (English) 65-291 79 51

Spain (Spanish) 900-993123

Sweden (Swedish) 020-795743

Switzerland (French) 155-1526

Switzerland (German) 155-1527

UK 0800 96 02 71

US 1 (800) 333-1917

Worldwide Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)

HP Audio Tips is an automated audio (voice) problem-solving tips for your

most frequently asked questions. Use the following telephone number:

1 (800) 333-1917

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service accessible

via modem. This service provides information about Hewlett-Packard

products, and allows you to communicate with other Hewlett-Packard

users.

You can join CompuServe at no charge by calling a telephone number in

the table below. CompuServe will send you a free introductory

membership immediately, including information on how to access

CompuServe. From the CompuServe prompt, type:

GO HP <Enter>

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

CompuServe Telephone Numbers by Country Table

Local Call/

Country Free-Phone Number Direct Number

Argentina 54 (1) 345-3871

Australia (008) 025240 61 (2) 410-4260

Canada 1 (800) 848-8199 1 (614) 529-1349

Chile 56 (2) 696-8807

France 36,638,122 33 (1) 4714-2160

Germany (0130) 3732 49 (89) 6655-0111

Hong Kong 852 867-0118

Hungary 36 (1) 156-5366

Israel 972 (3) 290466

Japan (0120) 221200 81 (3) 5471-5806

New Zealand (0800) 446113 61 (2) 410-4260

Portugal 33 (1) 4714-2160

South Africa 27 (12) 841-2530

South Korea (080) 022-7400 82 (2) 411-1327

Spain 33 (1) 4714-2160

Taiwan 866 (2) 651-6899

UK (0800) 289378 44 (1272) 760680

U.S. 1 (800) 848-8199 1 (614) 529-1349

Venezuela 58 (2) 793-2984

Worldwide Int Code + 1 (614) 529-1349

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Hewlett-Packard Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free live technical assistance

for peripherals during the hardware warranty of the product. If the product

is still under warranty, the customer should call (208) 323-2551. If the

product is out of warranty, the customer has two options.

The customer can call 1 (900) 555-1500 at $2.50 per minute.

The customer can call 1 (800) 999-1148 at $25.00 per call using

VISA or MasterCard.

(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information

ready:

The product model number and serial number.

The operating system version and the configuration.

A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support

Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time,

except Wednesday when the hours are 7:00 AM to 4:00 PM.

1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center

is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central

European time, except Wednesday when the hours are 8:30 AM to 4:00

PM.

Int Code + 31 (20) 682-8291

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s

Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the

HP Sales and Service Office near you. If you cannot find an HP office,

contact one of the major HP Sales and Service Offices or one of the

following Worldwide Marketing Headquarters.

Asia

Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Canada

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8, Canada

Europe

European Operations Headquarters

Hewlett-Packard S.A.

150, route du Nant-d’Avril

PO Box 1217

Meyrin 2/Geneva, Switzerland

Latin America

Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111

Lomas de Chapultepec

11000 Mexico D.F.

Middle East/Africa

Middle East/Central Africa Sales Headquarters

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva, Switzerland

U.S.

Intercon Operations Headquarters

Hewlett-Packard Company

3495 Deer Creek Road

PO Box 10495

Palo Alto, CA 94303-0896, USA

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1. Make a copy of the HP DeskJet Printer Family Repair Sheet found

on the following page.

2. Observe the problem with the printer. Verify the problem is

repeatable.

3. Determine the customer code from the table below.

4. Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer

Code Failure

Keywords Failure

Description

STARTUP

PROBLEMS

CPS100 Power-Up Failed No lights, no noise, no movement, power failure,

dead

CPS105 Self-Test Failed Self-test does not print or is incomplete/wrong

CPS110 Erratic/Intermittent

Operation Product behaves inconsistently or exhibits an

intermittent failure

CPS200 Lights On Steady LEDs on front panel ON steady

CPS205 Lights Flash in Unison LEDs on front panel ON and flashing

CPS210 No Lights/Fan Only/No

Lamp No LEDs On or no LEDs and the fan is ON or lamp not

CPS215 Lights Flashing

Alternately Different LED’s flash On and Off alternately

QUALITY

CWP000 Multiple Exchange Customer has received more than one exchange per

incident

CWP005 Customer Return Customer returns exchanged unit

CWP010 Re-Repair 90 days Unit fails within 90 days of previous repair

CWP015 Defective from Stock Unit shipped to customer is defective from stock

CWP020 Customer Damaged Customer/Reseller has damaged or mis-repaired unit

CWP025 Wrong Model Wrong model or product sent to customer

PERFORMANCE

CPG100 Won’t Print Printer will not print or locks up while printing

CPG105 Stops Printing Prints part of a page then stops

CPP100 Burning Smell During operation, unit emits a burning smell

CPN100 Grinding, Squeaking,

Scraping Noise Unusual, persistent grinding, squeaking, scraping

noise

CPN105 Knocking, Clicking,

Chattering Noise Frequent shock or clicking or chattering noise

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

Code Failure

Keywords Failure

Description

MEDIA HANDLING

CMM100 No Media Pick-Up Paper/envelope/transparency not loading

CMM105 Multiple Pick Several sheets/envelopes are picked together

CMM110 Incomplete Load Sheet/envelope loads then stops or media slips

CMM115 Media Jams Sheet/envelope/labels stuck inside of

product/obstruction

CMM120 Skewed/Slanted Page Sheet/envelope loads unevenly

CMM135 Media Eject Problem Sheet/envelope fails to eject

CMM140 Continuous Media

Feed Continuously picks and feeds media

CMM150 Tracks on Media Excessive force on pinch wheels causes tracks on

media

PRINT/IMAGE

QUALITY

CGT100 Missing Dots White line or streak through text or graphics, partial

characters

CGT105 Fuzzy/Blurred/Wavy or

Unusual Print Overspray of dots or print appears wavy or

compressed or faded

CGT110 Vertical Misalignment Table columns of text/vertical lines are not well

aligned (bi-directional shift)

CGT115 Underlines or Streaks

in Printing Prints extra lines across media when printing self-test

CGT120 Incomplete/Faded

Print Parts of printed characters are missing on self-test or

print is faded

CGT125 Won’t Print Carriage moving but not printing

CGT130 Wrong Colors Printing wrong colors or ink appears mixed

CPG115 Hardware Banding Printed page exhibits banding in print not caused by

the print cartridge

Table continued on next page

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP DeskJet Printer Family Customer Codes (Cont.)

Customer

Code Failure

Keywords Failure

Description

CARRIAGE

PROBLEMS

CCP100 Left-Side Collision Carriage slams to left side and stays there

CCP105 Right-Side Collision Carriage slams to right side and stays there

CCP120 Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs

CCP125 Pen Won’t Lock Pen cartridge won’t lock in carriage

COMMUNICATION

CKK100 I/O Port Fail Serial or parallel Input/Output from PC fails to

print...not cable or PC

CKK105 LAN/MIO Fail Local Area Network communications failed

CARTRIDGE (PEN)

CTT105 Leaking Pen Print cartridge has leaked in printer and damaged

printer

CTT110 Rejects Cartridge Printer rejects cartridge or cartridge will not install

properly

CTT120 Short Pen Life Cartridge life not to specifications

MISCELLANEOUS

CYD100 Loose/Damaged part Broken, scratched, damaged or loose part

CZZ000 NTF No trouble found

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n

HP Printer Repair Sheet

Note To print this form, select “Print” under the “File” menu.

Company Information

Company name: __________________________________________

Address: ________________________________________________

________________________________________________________

Phone number:____________________________________________

Your name: ______________________________________________

Printer Information

Printer model: ____________________________________________

Serial number: ____________________________________________

Date of purchase: __________________________________________

Date that you are sending the printer: ___________________________

Customer code: ___________________________________________

Failure is:

Occasionally intermittent: ___

Frequently intermittent: ___

Continuous: ___

Brand and model of your computer: ____________________________

Version of software you are using: _____________________________

The driver you are using: ____________________________________

Other information about the problem: ___________________________

________________________________________________________

Included Information

Check the following if able to provide additional troubleshooting

information.

___Sample printout included

___Printer self-test included

___Unable to print the printer self-test

___Actions taken to resolve the problem and the results

________________________________________________________

MS Windows Printing

Microsoft Windows 3.1 comes with printer drivers that work with HP

DeskJet printers. However the Microsoft Printer Drivers do not provide

access to the many of the more advanced capabilities of HP DeskJet

printer.

Only the HP ColorSmart Printer Driver software, part of the HP Printing

System for Windows, takes advantage of all the features of HP DeskJet

540 printer.

The HP ColorSmart Printer Driver software is compatible with Microsoft

Windows 3.1. Access to the printer driver to change specific settings is

available from each software application program. The steps to access the

printer driver will vary depending on the software program. Generally, the

printer driver is found under a “print” menu in the software program.

The user can also access the printer driver through the Microsoft Windows

Printers control panel. The control panel allows the user to:

Select the default printer from a list of loaded printer drivers.

Add Microsoft printer drivers.

Remove unneeded printer drivers.

Set various printer options (which may be superseded by the

printer settings selected in the software application program).

Confirm the port which the printer is using.

To open the Printers control panel:

1. Double-click Main in the Program Manager.

2. Double-click Control Panel.

3. Double-click Printers.

The default printer is listed in the text box at the top of the dialog box. To

select a different default printer, double-click a printer from the list of

installed printers.

Although the Printers control panel provides access to various printer

settings, like paper type and page orientation, these settings are

overridden by settings made from within an application. The Printers

control panel settings are used when an application does not specify

certain defaults.

Because the user can connect their printer to either LPT or COM ports, it is

important to make sure the proper port is selected to avoid problems. The

steps below identify how to select/change a printer port from the control

panel.

To select a port:

1. Open the Printers control panel.

2. Click Connect.

3. Select the port from the list.

The default printer name is followed by the name of the port it is connected

to.

Microsoft Windows 3.1 comes with printer drivers that work with HP

DeskJet printers. However the Microsoft Printer Drivers do not provide

access to the many of the more advanced capabilities of HP DeskJet

printers. Only the HP DeskJet 540 Printer Driver software, part of the HP

Printing System for Windows, takes advantage of all the features of the HP

DeskJet 540 Printer.

HP Printing System for Windows

The HP Printing System for Windows includes:

HP ColorSmart Printer Driver

HP DeskJet Status Monitor

HP DeskJet Utilities program group

14 TrueType Fonts

Quick Tour

HP DeskJet Control Panel for DOS

The HP DeskJet Status Monitor allows you to:

Monitor a current print job

Monitor the printer’s status at any time

Print a self-test page

Clean the print cartridges

Cancel the current print job

The HP DeskJet Status Monitor Dialog Box

The DeskJet Utilities include:

On-line information about the HP DeskJet 540 printer. To access

the on-line information: click Help in the ColorSmart dialog box or

the ColorSmart Options dialog box, or double-click the HP DeskJet

540 Printer Information icon in the HP DeskJet Utilities program

group in the Program Manager.

Dr. DeskJet diagnostic program, which contains detailed

information about common printing problems and easy to

understand solutions. To access Dr. DeskJet: click Dr. DeskJet in

the On-line Information, or double-click the Dr. DeskJet icon in the

HP DeskJet Utilities program group in the Program Manager.

Late-breaking release notes in the ReadMe.txt file.

Installing the Printer Driver

The minimum system requirements to run the HP Printing System for

Windows are:

Windows version 3.1

An 80386 processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

10 MB free hard disk space

Before installing the printer software:

1. Unpack the printer and set it up with the procedures described in

“User Documentation/Setup Guide.”

2. Make sure the computer and the printer are both turned on and

connected with the proper cable.

3. Close any screen savers or other software running in the

background on the computer.

To install the HP Printing System for Windows:

1. Insert Installation Disk 1 into the computer’s disk drive.

2. Click File in the menu bar of the Program Manager window.

3. Choose Run in the File menu to open the Run dialog box.

4. Type A:\SETUP or B:\SETUP (depending on the computer’s

configuration) in the text box and click OK.

5. Follow the on-screen instructions during the installation process

and provide appropriate computer system information.

6. Restart Windows to activate the HP DeskJet 540 Printer Driver.

About the Printer Driver

The HP ColorSmart Printer driver software provides access to all the

capabilities of the HP DeskJet 540 printer, when used a Windows

application. The following options are available from the ColorSmart

dialog box:

Automatic or Manual printing

Color or Grayscale printing

Best, Normal, or EconoFast print quality

Paper Type

Paper Size

Number of Copies

Ordered printing

Portrait or Landscape print orientation

The HP ColorSmart Printer Driver has built-in, context-sensitive help.

When an option in the dialog box is clicked, an explanation of that option

appears at the bottom of the dialog box. For more detailed help, click the

Help button in the ColorSmart dialog box.

Using the Printer Driver

To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from

within a Windows application:

1. Choose Print (or Print Setup, depending on the application)

from the File menu.

2. Click the Setup button.

To use the ColorSmart Printer Driver with the HP DeskJet 540 printer from

the Windows Control Panel:

1. Double-click Main in the Program Manager window.

2. Double-click Control Panel.

3. Double-click Printers.

4. Select the HP DeskJet 540 printer in the Installed Printers list

and click the Setup button.

The ColorSmart Dialog box appears.

ColorSmart Printer Driver Dialog Box

HP DeskJet 540 ColorSmart Dialog Box Options

Option Description

ColorSmart Automatic or Manual screen-to-printer color mapping.

Options Opens the ColorSmart Options dialog box.

Orientation Portrait (tall) or landscape (wide).

Print Quality Best (presentation quality), Normal (letter quality), or

EconoFast (draft quality).

Copies Set the number of copies to be printed. Click the Ordered

Printing box to collate the printed pages of multiple copies.

Paper Type The media may be either plain paper, one of HP’s special media

types, or transparency film.

Paper Size The pop-up menu displays selections supported by the printer.

Click the Custom button to specify a custom paper size.

OK Accept changes

Cancel Cancel changes

Default Save the current settings as the default settings for the

ColorSmart Dialog Box.

Help Open the HP DeskJet 540 Printer on-line help

ColorSmart: Automatic vs. Manual Printing

In most cases the best print output is obtained by choosing Automatic

ColorSmart printing. In automatic mode, the printer driver uses HP’s

ColorSmart technology to intelligently analyze each element in a

document at the time of printing to provide the best color output.

If the color output obtained using the Automatic ColorSmart option is not

satisfactory, use the Manual option.

To print in Manual ColorSmart mode:

1. Select the Manual button.

2. Click the Options button, which opens the ColorSmart Options

dialog box.

The Manual ColorSmart Options dialog box provides control over

Intensity, Halftoning, and Color Control.

The Intensity slider bar adjusts the amount of ink applied to the paper—

Darker means more ink, Lighter means less ink. Halftoning describes how

the driver places individual drops of ink on the page to reproduce different

shades of the same color. Scatter halftoning, the default setting, usually

gives the best results. Pattern halftoning applies different patterns of dots

for different shades of a color.

The Color Control offers two options: Vivid Color and Match Screen. To

print the document so it looks like it looks on the computer screen, choose

Match Screen. To make the colors of the printed output brighter and more

vivid than they appear on the screen, choose Vivid Color.

Manual ColorSmart Options Dialog Box

Grayscale Printing

To economize on the use of the color print cartridge, print draft copies of

color documents in grayscale. Grayscale printing is significantly faster than

color printing, and it gives a good approximation of the final output. To

print in grayscale, select the Print in Grayscale option in the

ColorSmart dialog box.

The Grayscale Option dialog box provides control over intensity and

halftoning.

Grayscale Options Dialog Box

Optimizing Performance

The print speed and overall performance of the HP DeskJet 540 printer

can be affected by several things:

The amount of RAM can determine how fast documents are sent to

the printer. Increasing RAM can speed up this process as well as

make the computer work more efficiently at other things besides

printing.

The printer driver used to print documents can make a significant

difference in the quality of the printed output. Make sure an up-to-

date version of an HP printer driver designed specifically for the

HP DeskJet 540 printer is installed. To check this:

1. Double-click the Printers icon in the Windows Control Panel

2. Select the HP DeskJet 540 printer in the Installed Printers

list.

3. Click Setup to check the version number. The version number

is located in the title bar of the HP ColorSmart dialog box.

The size and complexity of the documents printed can make a

difference in the printer's performance. Graphics are usually more

complex - especially color graphics - and print more slowly than

text.

The processing speed of the computer will determine how fast a

document is sent to the printer. For example, a computer with a

486 processor runs faster than a computer with a 386 or a 286

processor.

Running numerous software programs at one time slows down

printing; each open program uses RAM. Therefore, limit the

number of programs or documents open at one time.

Screen fonts are stored in RAM, which means they use up memory

that the printer may need in order to print. Delete screen fonts or

printer fonts that are not needed.

Using On-line Help

Two types of on-line help provide information about the printer software.

Printer Software Help

Type of help Provides How to access/where to find

Context Sensitive

Help Information about options in the

dialog box when you click on

certain parts of the screen.

Available within the ColorSmart

Printer Driver dialog box.

On-line Help Comprehensive information

about the printer software and

hardware.

Click the Help button within the

ColorSmart Printer Driver dialog box.

ReadMe Files Release notes and current

information. On the Driver Installation Disk.

Cleaning and Aligning Print Cartridges

All of these functions are available from within the HP DeskJet Status

Monitor. For more information on printer cartridge services, refer to “Print

Cartridge Information.”

DOS Printing

Printer Drivers Available

Since DOS applications are developed independently under different

standards, each DOS application requires its own printer driver. Current

software drivers for most HP DeskJet printers are available from the

individual software manufacturers. A list of DOS software developer

contact information is in the DOS Printing Guide, part of the User’s Guide

Kit. Information on installing a DOS printer driver for a particular DOS

application is supplied by the software manufacturer.

If there is no driver available for the DeskJet 540 printer, use a driver for a

different HP DeskJet printer. In some cases, the substitute driver does not

provide access to all of the DeskJet 540’s capabilities. The following table

outlines usable drivers and their capabilities when used with the DeskJet

540 printer.

Substituting Printer Drivers

Printer Driver Supported Features

HP DeskJet 540 Color Printing

HP DeskJet 560C Color Printing

HP DeskJet 520 Color Printing

HP DeskJet 550C Color Printing

HP DeskJet 500C Color Printing

HP DeskJet 510 Monochrome Printing Only

HP DeskJet 500 Monochrome Printing Only

DeskJet Control Panel for DOS

The HP DeskJet Control Panel for DOS is software that replaces the front

panel switches found on older printers. The HP Control Panel for DOS

does not replace printer drivers; it must be used along with DOS software

printer drivers. When there is no specific DeskJet 540 printer driver

available for an application, the HP Control Panel gives the user access to

print settings and features not available through the DOS application. If

settings are available in the DOS application printer driver and the HP

Control Panel, the settings made in the DOS application usually override

those made in the HP Control Panel.

The HP Control Panel for DOS also lets the user monitor the printer’s

status, and clean and align the print cartridges.

Minimum System Requirements

DOS version 3.3 (or newer)

An 80286 (or better) processor

2 MB of RAM to print in black or 4 MB of RAM to print in color

Installation

Before installing the DOS control panel:

1. Unpack the printer and setup the printer.

2. Make sure the computer and the printer are both turned on and

connected with the proper cable.

To install the DOS control panel:

1. Insert disk containing the control panel for DOS software into the

disk drive.

2. At the DOS prompt, type A:\Install (or B:\Install depending on

the floppy drive configuration) and press Enter.

3. Follow the on-screen instructions.

After installing the software, the print cartridges need to be aligned before

beginning any print jobs.

To align the print cartridges:

1. Type DJCP at the DOS prompt to open the stand-alone DOS

Control Panel.

2. Select Align Print Cartridges and follow the on-screen instructions.

Two Ways to Use the Control Panel

The DOS Control Panel can run either as a stand-alone application or as

a memory resident application. To run the DOS Control Panel as a stand

alone application: type DJCP at the DOS prompt.

The DOS Control Panel must be loaded into memory at start-up to work as

a memory resident application.

To set up the DOS Control Panel as a memory resident

application:

1. Type DJCP at the DOS prompt to open the stand-alone HP

Control Panel for DOS.

2. Select More Settings.

3. Select Memory Resident Functions.

4. Select Make Memory Resident.

5. Select Done and reboot the computer.

To open the memory resident HP DeskJet Control Panel for DOS: type the

DOS Control Panel hot key.

The memory resident Control Panel is a subset of the stand-alone

application due to memory considerations.

Memory Resident DOS Control Panel

Whether stand-alone or memory resident, the DOS Control Panel allows

the user to control or view the following:

Pen Services (clean, prime, and align the pens)

Print Quality

Page Orientation

Font Width (normal or compressed)

Status Reports (limited in the resident Control Panel)

Context-Sensitive Help

In addition to these, the stand-alone Control Panel for DOS provides

access to:

Paper Size

Media Type (paper or transparencies)

Character Set

Lines per Page

Line Termination

Reset All Settings

Memory Resident Controls

OS/2 Printer Driver

The HP ColorSmart printer driver for the HP DeskJet 540 printer can be

accessed through OS/2 by using Windows 3.1 in OS/2.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m

The Printing System

Printing systems contain hardware and software components which must

work together properly before printing can take place. The printer driver

provides the interface between the software applications that support

printing, the computer’s hardware, and the printer. The basic printing

system consists of the following:

1. Host computer (PC or Macintosh)

2. Application software (word processing, graphics design, desktop

publishing, etc.)

3. Printer driver (specific to your printer and, in some cases, your

application software)

4. Printer cable

5. Printer (HP DeskJet or DeskWriter)

6. The paper or other media upon which printing will take place

Note Printing systems in networks may contain a somewhat

different configuration of hardware and software.

HP ColorSmart printer drivers not only provide the hardware/software

interface, but also allow bi-directional communication between the printer

and the computer. Bi-directional communication allows printing

information to flow from the computer to the printer, and printer status and

error information to flow back from the printer to the computer.

Resolving Printing System Problems

Many printer problems and their solutions are reported in error messages

that appear on the computer’s screen. When one of these messages is

received, follow the instructions given. Check the HP DeskJet Status

Monitor (MS Windows users) or the Print Monitor (Macintosh) for

information on the current status of the printer.

If you haven’t received an error message on the computer’s screen but

have noted a problem with your printer, read through the troubleshooting

topics that follow to find one that matches your printer’s symptoms.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Troubleshooting Hints

The table below describes DeskJet and DeskWriter printing system

problems along with their causes and solutions.

Note To save time diagnosing printing system problems, the

Possible Cause column in the table below is given with the

most likely cause listed first. If the printing system does not

respond correctly after trying the first solution, proceed the

next, etc.

Printing System Problems, Causes and Solutions

Problem Possible Cause Solution

Printer does

not print.

(Power light on,

Form Feed

light off)

The printer driver is

still preparing data

to send to the

printer.

Wait a few minutes. Some computers take several

minutes of processing time before sending any data

to the printer.

The interface

connection or the

interface cable has

failed.

1. Verify the interface cable is an approved interface

cable. (Must conform to IEEE 1284-B standards)

2. The interface cable may be faulty. Check the

interface cable connections or try another

interface cable.

3. Wrong interface connection. For example, the

printer is connected to the serial port (e.g. COM1)

rather than a parallel interface port.

Failure of the host

computer. 1. Verify the host is operating correctly by printing

to another printer.

2. The computer-to-printer connection has failed.

Unplug the printer from the host computer and try

printing a self-test. If the self-test prints OK,

verify the host computer and interface cable are

functional by printing to a different printer using

the same printer port and printer cable.

The problem is

caused by TSR

programs or the

application

software.

1. Close (or “rem-out”) any screen saver or other

TSR (Terminate Stay Resident) software

programs (such as MacDisk) that are open and

running in the background. Restart your

computer.

2. Your software program is not set up for the

printer. Follow the instructions in your software

program manual for setting up the software to run

with the printer.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

Printer does

not print.

(Cont.)

(Power light is

on, the Form

Feed light is

off)

The wrong printer is

selected (MS Windows) Open the Printers dialog box in the

MS Windows Control Panel and verify that the

correct printer is selected. (An on-screen message

may ask you to open Page Setup in your

application.)

(Macintosh) Open the Chooser, select the correct

printer, and close the Chooser. (An on-screen

message may ask you to open Page Setup in your

application.)

The problem is

caused by the

printer driver.

It may be necessary to reinstall the printer driver

software using the instructions from the setup card.

The printer’s name

does not appear in

the Installed

Printers list in the

Printers dialog box

in the MS Windows

Control Panel.

1. Close all TSRs (screen savers and other software

that runs in the background).

2. Exit and then restart MS Windows.

3. Verify all TSRs remained closed.

4. Reinstall the printer driver using the instructions

from the setup card.

The problem is

caused by the

application

software or the

printer driver.

1. Restart Windows and print the self-test from the

HP Toolbox.

2. Verify the proper printer driver and parallel port

are selected. The printer driver’s name should

appear in the Installed Printers dialog box.

3. Close any screen saver or other TSR (Terminate

Stay Resident) software programs that are open

and running in the background. Restart your

computer.

4. It may be necessary to reinstall the printer driver

software using the instructions from the setup

card.

5. Your software program is not set up for the

printer. Follow the instructions in your software

program manual for setting up the software to run

with the printer.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The printer does

not print.

(All lights are

blinking)

The printer-to-

computer

connection failed.

1. Switch off the printer, disconnect the printer

cable, switch the printer on.

2. If the Power light comes on and the Form Feed

light remain off, print a sample page.

3. If the sample page prints, the printer is not the

problem.

4. Reconnect the printer cable and re-send the file.

5. If the problem persists, the problem may be with

the printer cable, the cable connections, or the

computer port. (First, try another printer cable.)

The printer has

failed. 1. Switch off the printer, disconnect the printer

cable, switch the printer on.

2. If all lights begin blinking again, the printer is

faulty.

The printout

contains garbled

or strange text

characters (such

as hearts or

smiling faces), or

contains

distorted graphic

images.

The wrong printer

may be selected. Verify that the proper printer driver is selected. The

printer driver’s name should appear in the installed

printer’s dialog box (MS Windows) or the Chooser

menu (Macintosh).

The printer-to-

computer

connection failed.

1. Switch off the printer, disconnect the printer

cable, and switch the printer on.

2. Print a self-test (or demo) page.

3. If the self-test page prints, the printer is not the

problem.

4. Reconnect the printer cable and re-send the file

to the printer.

5. If the printout is still garbled, the problem may be

with the printer cable, the cable connections, or

the computer host. Try another printer cable. Try

a different computer.

The paper does

not eject from the

printer.

The printer did not

receive a form-

feed command.

If the software does not send automatic form-feed

commands, press the Form Feed key on the printer

to initiate a manual form-feed.

Continued on next page

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s

Printing System Problems, Causes and Solutions (Cont.)

Problem Possible Cause Solution

The colors in the

printout do not

match the colors

on the host

computer’s

monitor.

The printer driver

settings may not be

correct for your

monitor.

Verify that your print cartridges are at room

temperature and have plenty of ink, then try the

following:

1. Verify that Complex Color Printing or Color

Match option is selected in the Options menu of

the Printer Setup menu.

2. Try a different dithering method. See the “User’s

Guide” for your printer for dithering

recommendations.

The printout

contains faint or

fuzzy print.

The printer driver

settings, the pens,

or the selected

media may be

faulty.

Verify the print cartridges are at room temperature,

and have plenty of ink. Verify that the print

settings are appropriate for the media selected.

Make sure the correct print settings are selected in

the printer driver. (The printer driver settings should

appear in the Installed Printers dialog box.)

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s

Printer Troubleshooting Hints

Troubleshooting Tools

The following table lists the tools needed for general printer

maintenance.

Recommended Troubleshooting Tools and Supplies

Tool Purpose

Tissue Print Cartridge Cleaning Operations.

Lint -free cloth Cleaning the Printer and the Print Cartridge Contacts.

Computer vacuum Loosening and removing paper dust and other particulate matter

from the interior of the printer.

Distilled water Used for all cleaning purposes requiring water.

HP Toolbox (MS Windows Users)

HP Toolbox helps you diagnose and solve common printing problems.

To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet

Utilities program group. Then follow the symptoms and solutions that

apply.

Note Instead of the HP Toolbox, earlier versions of MS Windows

printer drivers used Dr. DeskJet which performed similar

functions. To access Dr. DeskJet, double-click the Dr.

DeskJet icon in the HP DeskJet Utilities program group.

Then follow the symptoms and solutions that apply.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts

Troubleshooting Flowcharts - Power-On Section

Return for service.

See "CSP200"

customer code.

See "EX" and "EZ" See "CSP200"

Start

Turn on the printer.

Power light

turns on?

Yes

1. Verify the power module is plugged into a powered AC receptacle.

2. Verify the power module is plugged into the printer.

3. Check the power module with another printer.

4. Unplug the interface cable.

Power light

turns on?

Yes No Return for service.

See "CSP100" and

“CSP210” customer

codes.

Printer noisy?

Carriage Moves

& Power/Ready

light on

Go to the

Self-Test section

of the Flowchart

Power-On Section

1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

Still Noisy? Return for service. See

"CPN100" or “CPN105”

customer codes.

1. Check for carriage obstruction.

2. Check for missing/incorrect print cartridge.

1. Verify the computer is on.

2. Disconnect the printer from the computer.

Control panel

light(s) flashing?

Flashing?

Still flashing? See Printer Diagnostic Information/Error Light

Indications. See "CSP205", and "CSP215" customer

codes.

Yes

YesYes

Yes

steady?

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - Self-Test Section

Run the printing

self-test.

Does

the self-test match

the example in Printer

Diagnostic

Information?

Yes

Is the print

quality good?

Yes See Print Quality Problems.

See "CGT100” through

“CPG115" customer codes.

Printer noisy?

Go to the Macintosh or

PC Connect Sections

of the Flowchart

Self-Test Section

1. Check for obstructions or loose parts.

2. Determine noise is excessive for product.

Still Noisy?

Return for service. See

"CPN100" and CPN105”

customer codes.

Yes

Control panel

lights flashing?

See Printer Diagnostic Information/Error Light

Indications. See "CSP205" and “CSP215

customer codes.

Is the printout

complete?

Return for service. See

"CGT100" through “CPG115”

customer codes.

Yes

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - PC Connect Section

Yes

From the Self-Test

Section

Can standard

ASCII text be printed

(dir, edit)?

Print ASCII text?

Return for service. See

“CKK100 “ and “CKK105”

customer codes.

Print from

an MS Windows

Application?

At this point, the

printer should be

operating normally.

However, if it is not,

return it for service

along with a complete

description of the

problem.

PC Connect Section

1. Check that the driver version is correct.

2. Check the configuration in the MS Windows control panel.

Print from MS

Windows?

Return printer for service and

document the error and its

symptoms. See “Warranty and

Support Information” for

customer code information.

1. Reconnect the interface cable.

2. Try another interface cable.

3. Verify the printer and computer are properly configured.

4. Try the printer with another computer.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s

Troubleshooting Flowcharts - Macintosh Connect Section

Macint osh Conne ct Sect ion

From the Self-Test

Section

Prints from a

Macintosh Computer?

Yes

Print ok? Return for Service. See

“CKK100 “ and “CKK105 "

customer codes.

At this point, the printer

should be operating

normally. However, if it

is not, return the printer

for service and

document the error and

its symptoms. See

“Warranty and Support

Information” for

additional customer code

information.

Yes

1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial).

2. If AppleTalk, verify that AppleTalk is active in the Chooser.

3. If connected serially, verify that AppleTalk is inactive in the Chooser.

4. Verify the correct port is selected in the Chooser.

5. Reconnect the interface cable.

6. Try another interface cable.

7. Try the printer with another computer.

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g M a c I n t o s h T r o u b l e s h o o t i n g

MacIntosh Troubleshooting

Note HP periodically provides updates of the printer software.

These updates may include enhancements that improve

printer performance.

Problems and Solutions

Problem Solution

Printer won’t print Open the Chooser and verify that the correct printer is

selected.

Printer icon does not appear

on the left side of the

Chooser.

Make sure that the printer is turned on.

Make sure that the printer driver icon is in the Extensions

Folder.

The printer name does not

appear on the right side of

the Chooser or the HP

DeskWriter family printer is

not listed.

Make sure the printer is turned on.

Open the Chooser and make sure AppleTalk is active.

Power light is On, the

Resume light is Off. Check that the correct printer is in the Chooser, then close all

applications and restart. If this doesn’t work it may be

necessary to reinstall the printer driver software.

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

HP DeskJet Printers

Cable and Connector Information

Recommended Interface Cables

Host Interface HP Cable

Part Number Cable Length Cable Connectors

HP IEEE-1284

Compliant Cable C2950A 2 Meters DB-25 Male to 36-Pin

Centronics Male

HP IEEE-1284

Compliant Cable C2951A 3 Meters DB-25 Male to 36-Pin

Centronics Male

Interface Specifications

HP DeskJet printers communicate with computers through a single

IEEE1284-B parallel I/O interface connector. For more information about

interface connection and operation, see “DOS I/O Interface Description.”

Communication Modes and Supported Protocols

Category Specification

Interface Protocol IEEE-1284 Compatible

Communication Modes Available Compatible (Centronics)

Nibble

ECP

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IEEE-1284 Interface Connector

1234567891011121318 17 16 15 14

25 24 23 22 21 20 192627282930313233343536

2162989

IEEE-1284 Interface Port (DOS/MS Windows)

Number Source Compatibilit

y Mode Nibble

Mode ECP

Mode

1Host nStrobe HostClk HostClk

2 Bi-Directional Data 1 (LSB)

3Bi-Directional Data 2

4 Bi-Directional Data 3

5Bi-Directional Data 4

6 Bi-Directional Data 5

7Bi-Directional Data 6

8 Bi-Directional Data 7

9Bi-Directional Data 8

10 Bi-Directional nAck PrtClk PeriphClk

11 Bi-Directional Busy PrtBusy PeriphAck

12 Bi-Directional PError AckDataReq nAckReverse

13 Bi-Directional Select Xflag Xflag

14 Host nAutoFd HostBusy HostAck

Continued on next page

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IEEE-1284 Interface Port (DOS/MS Windows) (Cont.)

Number Source Compatibility

Mode Nibble

Mode ECP

Mode

16 Logic Gnd

17 Chassis Gnd

18 Peripheral Peripheral Logic High

19 Signal Ground (nStrobe)

20 Signal Ground (Data 1)

21 Signal Ground (Data 2)

22 Signal Ground (Data 3)

23 Signal Ground (Data 4)

24 Signal Ground (Data 5)

25 Signal Ground (Data 6)

26 Signal Ground (Data 7)

27 Signal Ground (Data 8)

28 Signal Ground

(Perror, Select, nAck)

29 Signal Ground

(Busy, nFault)

30 Signal Ground

(nAuto Fd, nSelectLn, nInit)

31 Host nInit nInit nReverseRequest

32 Peripheral nFault nDataAvail nPeriphRequest

36 Host nSelectLn 1284 Active 1284 Active

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

DOS I/O Interface Description

The IEEE-1284 standard defines a signaling method for bi-directional

parallel communications between hosts and printers or other peripheral

devices. This standard provides improved performance and bi-directional

(two-way) communication, allowing a new generation of "intelligent"

peripherals to talk and listen to the host device.

HP DeskJet printers have an IEEE 1284-B parallel I/O interface

connector. This interface adheres to the IEEE 1284-B parallel interface

standard which was derived from the earlier "Centronics®" interface.

Firmware in HP DeskJet printers support the following modes of

operation through the IEEE 1284-B parallel interface port:

Compatibility Mode

Nibble Mode

Extended Capabilities Port (ECP) mode

Printer drivers on host computers "negotiate" with the printer to switch

from one mode to another. If an error occurs while in Nibble or ECP

mode, the interface automatically reverts to Compatibility mode.

HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1

devices. Input receivers meet the standard for Level 2 devices. This

allows HP DeskJet printers to be connected to either a Level 1 or Level 2

host.

Level 1 devices drive the interface with 5 V TTL circuits. Their

requirements are consistent with pre-existing installed devices and they

can operate with any other Level 1 compliant device. Level 1 devices are

characterized by steady-state electrical specifications.

Level 2 devices use output drivers with 45-55 ohms output impedance

and TTL receivers with 0.2 V- 1.2 V hysteresis. Level 2 devices capitalize

on the transmission-line characteristics of the connecting cable,

providing faster data transmission.

Compatibility Mode

Compatibility mode is a unidirectional mode of operation in which data

flows from the host computer to the printer. It is the mode that has, in the

past, been called “Centronics.”

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s

Nibble Mode

Nibble mode is a unidirectional mode of operation in which data moves

from the printer to the host computer. HP DeskJet printers and most

computer hosts can operate in nibble mode. Hosts can switch back and

forth between compatibility and nibble modes, thus establishing limited

two-way (bi-directional) communication. The host must place itself and

the printer into nibble mode to receive status from the printer. This type of

bi-directional communication has previously been called “Bitronics.”

ECP Mode

ECP mode provides a true bi-directional link between the printer and the

host computer. HP DeskJet printers and most computer hosts can

operate in ECP mode. ECP mode, combined with the HP proprietary

communication protocol, allows the Remote Control Panel for DOS and

the HP DeskJet Status Monitor for MS Windows to receive and display

status information from the printer.

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

HP DeskWriter Printers

Cable and Connector Information

Recommended Interface Cables

Cable Type HP Cable Part Number Apple Cable Part Number

AppleTalk Network 92215N M2068

RS-422-A High-Speed

Clocked Serial 92215S M0197

Interface Specifications

HP DeskWriter printers have an 8-pin mini-DIN interface connector port.

This connector port is compatible with RS-422-A serial, AppleTalk, and

high-speed externally-clocked serial mode communication. The printer

automatically determines if it is connected to an AppleTalk network or

directly to a Macintosh printer port.

Communication Modes and Supported Protocols

Category Macintosh I/O Connector

Communication Modes RS-422-A High-speed Serial

AppleTalk (230.4 Kbaud)

Macintosh Protocols Serial Pacing Protocol (SPP)

AppleTalk Transaction Protocol (ATP)

AppleTalk Link Access Protocol (ALAP)

Datagram Delivery Protocol (DDP)

Echo Protocol (EP)

Name Binding Protocol (NBP)

Printer Access Protocol (PAP)

Routing Table Maintenance Protocol (RTMP)

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

RS-422 Interface Connector (8-pin Mini-DIN)

RS-422 Interface Port (AppleTalk)

Pin Number Interface Pin Name Interface Pine Description

1DTR Data Terminal Ready Output Handshake

2 NC No Connection in Printer

(Do not connect to ground or any other pin)

3TxD- Transmit Data Line

4 Ground Shield Ground

5RxD- Receive Data Line

6 TxD+ Transmit Data Line

7NC No Connection

8 RxD+ Receive Data Line

Note HP DeskWriter printer interface ports conform to RS-422 and

cannot be configured to operate as RS-232-C.

TxD+

RxD+

TxD-

RxD-

Ground

HSKo or DTR1

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s

Mac I/O Description

HP DeskWriter printers detect and monitor which interface mode (serial

or LocalTalk) is present, and automatically switch to the appropriate

protocol. The printers determine if they are connected to a LocalTalk

node by detecting the presence or absence of a transformer at the

interface connector port. (A transformer detected at the interface

connector indicates the printer is connected to an LocalTalk network.) If

the mode changes while the printer is on, the printer restarts.

HP DeskWriter printers are compatible with two Macintosh serial

interface modes:

RS-422-A (57.6 Kbaud)

Clocked

RS-422-A signals are modulated against an inverted copy of the

modulated signal (for example RxD- and RxD+). Data communication

occurs by sensing which line is more negative than the other. Sensing

line polarity in respect to an inverted signal is more immune to

interference and noise than to a signal compared to a common ground.

The signal is also less likely to degrade over longer cable distances.

If a serial connection is made and "clocked" mode is detected, the printer

switches from DTR mode (the default at power-up ) to SPP mode. The

printer selects a frequency for the clocking and clocks the DTR line at that

frequency.

In AppleTalk mode, the printer receives data in a synchronous serial bit

stream at 230.4 K bits per second and converts the data to parallel.

Note The Macintosh I/0 connector is RS-422-A compatible. It is

not possible to use this port as an RS-232-C serial

interface port.

Hp 540 Users Manual DeskJet Printer Support Information

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