Hp Color Laserjet 8000 Multifunction Printers Series Users Manual Deltic

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8550, 8550N, 8550DN, 8550GN,
8550MFP Printer
User Guide

English

HP Color LaserJet 8550, 8550N,
8550DN, 8550GN, 8550MFP
Printer

User Guide
Use of this electronic document indicates that you accept the Terms of Use.
© 2000 Hewlett-Packard Company

Warranty

Trademark Credits

The information contained in
this document is subject to
change without notice.

Adobe™ and PostScript™ are
trademarks of Adobe Systems
Incorporated which may be
registered in certain
jurisdictions.

All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
A user of an HP Color LaserJet
8550 printer is granted a license
to: a) print hard copies of this
HP Color LaserJet 8550 printer
user guide for PERSONAL,
INTERNAL or COMPANY use
subject to the restriction not to
sell, re-sell or otherwise
distribute the hard copies; and
b) place an electronic copy of
this HP Color LaserJet 8550
printer user guide on a network
server provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the HP Color LaserJet 8550
printer.
Part number: C7096-online
Second Edition: March, 2001

Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.

Arial ® and Times New Roman®
are U.S. registered trademarks
of the Monotype Corporation.
CompuServe™ is a U.S.
trademark of CompuServe, Inc.
dBASE® is a U.S. registered
trademark of Borland
International, Inc.
ENERGY STAR® is a U.S.
registered service mark of the
United States Environmental
Protection Agency.
HP-UX 9.* and 10.0 for HP 9000
Series 700 and 800 computers
are X/Open Company UNIX 93
branded products.

Lotus® 1-2-3 ® and Lotus®
Symphony® are U.S. registered
trademarks of Lotus
Development Corporation.
Microsoft®, Windows®, MS
Windows®, Windows NT®, and
MS-DOS® are U.S. registered
trademarks of Microsoft
Corporation.
PANTONE®* is Pantone, Inc.s
check-standard trademark for
color.
TrueType™ is a U.S. trademark
of Apple Computer, Inc.
UNIX® is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.
All other products mentioned
herein may be trademarks of
their respective companies.

HP Customer Care
Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners. These services are designed to give you the results you
need, quickly and professionally.

Online Services:
For 24 hour access to information over your modem, we suggest
these services:

World Wide Web
Printer drivers, updated HP printer software, plus product and support
information may be obtained from the following URLs:
in the U.S.
in Europe

http://www.hp.com
http://www2.hp.com

Printer drivers may be obtained from the following sites:
in Japan
in Korea
in Taiwan
or the local driver website

ftp://www.jpn.hp.com/drivers/
http://www.hp.co.kr
http://www.hp.com.tw
http://www.dds.com.tw

America Online
America Online/Bertelsmann is available in the U.S., France,
Germany, and U.K. Printer drivers, updated HP printer software, and
support documentation to help answer your questions about HP
products are available. Use Keyword HP to start your tour or call
1 800-827-6364 preferred customer # 1118 to subscribe. In Europe,
call the appropriate number below:
Austria
France
Germany
Switzerland
United Kingdom

0222 58 58 485
++353 1 704 90 00
0180 531 31 64
0848 80 10 11
0800 279 1234

CompuServe
Printer drivers, updated HP printer software, and interactive sharing
of technical information with other members is available on
CompuServe’s “HP User’s forums” (GO HP), or call 1 800-524-3388
and ask for representative #51 to subscribe. (CompuServe is also
available in the U.K., France, Belgium, Switzerland, Germany, and
Austria.)

Obtaining software utilities and electronic
information:
For U.S. and Canada:
Phone:
(661) 257-5565
Fax:
(661) 257-6995
Mail:
Hewlett-Packard
P.O. Box 907
Santa Clarita, CA
91380-9007
U.S.A.

For Asia-Pacific Countries/Regions:
Contact Fulfill Plus at (65) 740-4477 (Hong Kong SAR, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.

For Australia, New Zealand, and India:
For Australia and New Zealand, call (61) (2) 565-6099. For India, call
(91) (11) 682-6035.

For European English:
For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call
(44) (142) 986-5511.

HP direct ordering for accessories or supplies:
Call (800) 538-8787 (U.S.) or (800) 387-3154 (Canada).
HP Support Assistant compact disc:
This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call (800) 457-1762. In Hong Kong SAR, Indonesia, Philippines, Malaysia,
or Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information:
To locate HP-Authorized Dealers, call (800) 243-9816 (U.S.) or
(800) 387-3867 (Canada).

HP Service Agreements:
Call (800) 835-4747 (U.S.) or (800) 268-1221 (Canada). Extended
Service (800) 446-0522.

HP FIRST:
HP FIRST Fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call
from any touch tone phone and request up to three documents per
call. These documents will be sent to the fax of your choice.

North and Latin America
Outside the U.S. and Canada
U.S. and Canada

(208) 344-4809
(800) 333-1917

Asia-Pacific Countries/Regions
Australia
China
Hong Kong SAR
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Thailand

61 (0)3 9272 2627
86 (0)10 6505 5280
85 (0)2 2506 2422
91 (0)11 682 6031
21 (0)352 2044
81 (0)3 3335 8622
82 (0)02 769 0543
03 (0)298 2478
64 (0)09 356 6642
65 (0)275 7251
65 (0)275 7251
66 (0)02 661 3511

Customer support options worldwide
Customer Support and Product Repair Assistance for
the U.S. and Canada
Call (208) 323-2551 Monday through Friday from 6 am to 6 pm free of
charge during the warranty period. However, your standard
long-distance phone charges still apply. Have your system nearby
and your serial number ready when calling.
If you know your printer needs repair, call (800) 243-9816 to locate
your nearest HP Authorized service provider, or call (208) 323-2551
for HP centralized service dispatch.
Post-warranty telephone assistance is available to answer your
product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only)
or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and
Canada) Monday through Friday from 7 am to 6 pm and Saturday
from 9 am to 3 pm (Mountain Time). Charges begin only when you
connect with a support technician. *Prices subject to change.

European Customer Support Center Language and
In-country/region Options Available
Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service during the warranty
period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require
support after your warranty has expired, you can receive support for a
fee through the same telephone number. The fee is charged on a per
incident basis. When calling HP, have the following information ready:
product name and serial number, date of purchase, and description of
the problem.
English

Dutch
French

German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese

Ireland: (353) (1) 662-5525
U.K.: (44) (171) 512-5202
International: (44) (171) 512-5202
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751
France: (33) (01) 43-62-3434
Belgium: (32) (2) 626-8807
Switzerland: (41) (84) 880-1111
Germany: (49) (180) 532-6222
Austria: (43) (1) 0660-6386
Norway: (47) 2211-6299
Denmark: (45) 3929-4099
Finland: (358) (9) 0203-47288
Sweden: (46) (8) 619-2170
Italy: (39) (2) 264-10350
Spain: (34) (90) 232-1123
Portugal: (351) (1) 441-7199

In-country/region support numbers
If you require support after your warranty has expired, additional
repair services, or if your country/region is not listed below, see the
HP Customer Care Centers section.
Argentina
Australia
Brazil
Canada
Chile
China
Czech Republic
Greece
Hong Kong SAR
8

787-8080
(61) (3) 2728000
022-829-6612
(208) 3232551
800-360999
(86) (10) 65053888-5959
(42) (2) 4717321
(30) (1) 6896411
(852) 800-96-7729
EN

Hungary
India
Indonesia
Korea
Korea outside Seoul
Japan
Malaysia
Mexico (Mexico City)
Mexico (outside MexicoCity)
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Taiwan
Thailand
Turkey

(36) (1) 382-1111
(91) (11) 6826035
(91) (11) 6826069
(62) (21) 3503408
(82) (2) 32700700
(82) (080) 9990700
(81) (3) 33358333
(60) (3) 2952566
01 800-22147
01 800-90529
(64) (9) 3566640
(63) (2) 8941451
(48) (22) 375065
(351) (1) 3017330
(7) (95) 9235001
(65) 2725300
(886) (02) 7170055
+66 (0) 2 661-4011
(90) (1) 2245925

HP Customer Care Centers
Asia Pacific Countries/Regions
Australia
China
Hong Kon SAR
India
Indonesia
Japan
Korea
Outside Seoul only
Malaysia
New Zealand
Penang
Philippines
Singapore
Taiwan
Thailand
Viet Nam

+ 61 3 8877 8000
+ 86 10 6564 5959
800 96 7729
+ 91 11 682 6035
+ 62 21 350 3408
+ 81 3 5346 1891
+ 82 2 3270 0805
080 999 0700
+ 60 3 295 2566
+64 (9) 356 6640
1 300 88 0028
+ 63 2 867 3551
+ 65 272 5300
+ 886 2 2717 0055
+ 66 2 661 4000
+84 8 823 4530

North & Latin America
Argentina
Brazil
Canada
Chile
Mexico
United States
Venezuela
Caracas

(54 11) 4778 8380
(011) 829 6612
905-206-4663
800 360 999
800 427 6684
(208) 323-2551
800 47 888
207 8488

Europe, Middle East, and Africa
Austria
Belgium
Dutch
French
Denmark
English International
Finland
France
Germany
10

+ 43 (0)7114 201080
+ 32 (0)2 626 8806
+ 32 (0)2 626 8807
+ 45 39 29 4099
+ 44 (0)171 512 52 02
+ 358 (0)203 47 288
+ 33 (0)1 43 62 34 34
+ 49 (0)180 52 58 143
EN

Ireland
Israel
Tel.
Fax
Italy
Netherlands
Norway
Poland
Portugal
Russian Federation
South Africa
Spain
Sweden
Switzerland
Turkey
United Kingdom

+ 353 (0)1 662 5525
+ 972 (0)9 9524848
+ 972 (0)9 9524849
+ 39 02 264 10350
+ 31 (0)20 606 8751
+ 47 22 11 6299
+ 48 22 519 06 00
+ 48 22 519 06 01
+ 351 (0)1 318 00 65
+ 7 095 916 98 21
+ 7 095 916 98 35
+27 (0)11 8061030
+ 34 902 321 123
+ 46 (0)8 619 2170
+ 41 (0)848 80 11 11
+ 90 212 224 59 25
+ 44 (0)171 512 52 02

Contents
1 The HP Color LaserJet 8550 Printer
Features
Printer Information
Configurations
Locating the Printer's Parts
Optional Paper Handling Accessories and Status Lights

17
20
20
22
24

2 Using the Printer Control Panel
Overview
Printer Control Panel Keys and Indicator Lights
When to Use the Printer Control Panel Menus
Using the Printer Control Panel in Shared Environments
Resetting the Printer
Factory Defaults
Printing Menu Maps
Changing Settings in the Printer Control Panel
Configuring Menu Selections
Auto Continue
Tray 1 Auto
Configuring Media Type and Size
Selecting an Output Bin
Setting Media Type and Size Overrides
Selecting the A4 Override
Selecting Toner Low Response
Setting the Power Save Mode
Selecting Parallel Advanced Function
Selecting the Default Printer Personality
Setting the I/O Timeout
Locking the Printer Control Panel
Selecting the Display Language
Printing Internal Pages
Interpreting the Configuration Page
Duplex Registration
Managing Memory
Resource Saving
Configuring the Printer for the Network

27
28
30
30
31
32
37
38
38
39
39
40
42
43
44
45
46
46
47
48
49
50
51
52
54
56
57
57

3 Common Printing Tasks
Selecting Media
Supported Media Weights and Sizes for Input Trays
Supported Media Weights and Sizes for the Optional Multi-bin Mailbox
Supported Media Weights and Sizes for the Optional Duplexer
Supported Media Weights and Sizes for the Optional 3000-sheet
Stapler/Stacker and Optional 3000-sheet Stacker
Preprinted Forms and Letterhead
Recycled Media
Envelopes
Transparencies
Heavy Paper Stock
Labels
Colored Media
Media to Avoid
Controlling Your Print Job
Changing Page Orientation
Printing from Tray 1
Printing Tips for Tray 1
Orienting Media
Printing from Trays 2 (some printer models only) and 3
Printing Tips for Trays 2 and 3
Printing from Tray 4 (some printer models only)
Printing Tips for Tray 4 (some printer models only)

59
60
63
65
66
68
69
69
70
70
71
72
72
73
73
74
77
78
80
83
84
86

4 Advanced Printing Features
Overview
Using the HP TonerGauge
Printing by Type and Size of Paper
Benefits of Printing by Type and Size of Paper
Different First Page
Printing Multiple Pages on One Sheet of Paper
Creating and Using Quick Sets
Quick Copying a Job
Printing Additional Copies of a Quick Copy Job
Deleting a Stored Quick Copy Job
Proofing and Holding a Job
Printing the Remaining Copies of a Held Job
Deleting a Held Job
Printing a Private Job
Specifying a Private Job
Releasing a Private Job
Deleting a Private Job

87
88
89
89
91
92
93
95
95
96
97
97
97
99
99
99
100

Storing a Print Job
Printing a Stored Job
Deleting a Stored Job
Variable Data Printing
Booklet Printing
Print on Backside of Heavy Media
HP JetSend Communications Technology
How the JetSend Communications Technology Works
Managing Fonts and Forms on Disk
HP LaserJet Resource Manager (Windows)
HP LaserJet Utility (Macintosh)

101
101
101
102
103
104
105
105
106
106
107

5 Using Color
Controlling Color Output with Printer Drivers
Using Color
Manual Mode
ICC/CMS
Black and White
Automatic PANTONE® Matching
CMYK Ink Set Emulation
Adjusting the Print Color and Quality Settings
Selecting Colors
PANTONE Colors
Color Swatch
Resolution Considerations for Graphics, Images, and Photographs
Using Digital Cameras
Using Scanners
Adjusting the Color Balance

109
110
111
112
112
113
113
114
115
115
115
116
116
117
118

6 Maintaining the Printer
Making Room for Printer Maintenance
Replacing Printer Consumables
Locating Printer Consumables
Frequency for Replacing Printer Consumables
Recycling Consumables
Resetting the HP TonerGauge

123
124
124
125
127
127

7 Printer Control Panel Messages
Printer Messages
Using the Printer Online Help System

129
129

8 Solving Printer Problems
Performing Basic Troubleshooting Steps
Working with Toner
Media Jam Locations
Media Handling Problems
Printer Response Problems
Printer Control Panel and Configuration Problems
Application Problems
Incorrect Printer Output
Color Printing Problems
Print Quality Problems
Cleaning the Transfer Drum
Accessories, Options, and Related Products

161
162
163
165
173
179
181
183
185
187
198
204

A DIMM Installation
Supported DIMMs
Installing DIMMs

207
207

B Specifications
Electrical Specifications
Operating Environmental Specifications
Environmental Product Stewardship Program
Protecting the Environment
Regulatory Statements
FCC Regulations
Canadian DOC Regulations
Declaration of Conformity
VCCI Statement (Japan)
Korean EMI Statement
Safety Information
Laser Safety
Product Information Sheet
Laser Statement for Finland

211
212
213
213
217
217
217
218
224
224
225
225
225
226

C Warranty Information
Hewlett-Packard Limited Warranty Statement

229

The HP Color
LaserJet 8550 Printer

Features
Congratulations on your purchase of the HP Color LaserJet
8550, 8550N, 8550DN, 8550GN, or 8550MFP printer. This
printer is designed to produce high-quality, high-speed color
printouts for business environments.
This printer provides the quality and reliability of Hewlett-Packard
printers as well as these specific features:

Performance

Approximate Print
Speeds

24 pages per minute (ppm) black and white printing

6 ppm color printing

Provides the ability to mopy (multiple original prints)

Letter-, A4-sized media: 24 ppm black and white;
6 ppm color

Legal-, Executive-, 11-by-17 inch sized media:
12 ppm black and white; 3 ppm color

Transparencies: 2.8 ppm black and white; 2.1 ppm
color

Labels: 12 ppm black and white; 3 ppm color

Features 17

Paper Handling

Font and Memory

Printer Personality
Support

User Interface and
EIO

Note: See “Printer Information” for printer configurations.
z

Prints on up to 12-by-18.50 inch
(304.80-by-469.90 mm) sized media

Printing on heavy media up to 58 lb (216 g/m2) bond

A 500-sheet input tray (tray 3) that supports letter-,
legal-, A4-, 11-by-17 inch and A3-sized media

A 500-sheet input tray (tray 2) that supports letter-,
legal-, and A4-sized media; standard on some printer
models

2,000-sheet input tray (tray 4); standard on some
printer models

Optional duplexer, which provides two-sided printing;
standard on some printer models

A 100-sheet multipurpose tray that supports letter-,
legal-, executive-, A3-, A4-, B4-, 11-by-17 inch, B5-,
and custom-sized media, as well as envelopes, labels,
and card stock

Face-down (top) output bin

Printer driver selectable face-up (left) output bin with
straight-through paper path

32 MB minimum DIMM (dual inline memory module)
memory, expandable to 512 MB

HP LaserJet 45 TrueType font set and 65 additional
TrueType fonts for Microsoft® Windows 3.1,
Windows 9x, Windows NT 4.0, Windows 2000, and
Macintosh

Supports forms and fonts on the disk using
HP Resource Manager

PCL 5 color extension support in the printer

PostScript 3™ support (includes PDF)

Automatic printer personality switching

Standard ECP or bidirectional parallel cable interface
(IEEE-1284 compliant)

2 enhanced input/output (EIO) slots

Automatic I/O (input/output) switching

HP Web JetAdmin software

HP LaserJet Utility (Macintosh only)

18 1 The HP Color LaserJet 8550 Printer

Accessories

Note: See “Printer Information” for printer configurations.
z

Printer hard disk, which provides storage for fonts and
macros as well as proof and hold, private jobs, quick
copy jobs, and mopying capabilities

Optional ROM (read-only memory) or synchronous
DRAM (dynamic random-access memory) DIMM
device memory

Optional multi-bin mailbox, which provides multiple
output destinations

Optional 3000-sheet Stapler/Stacker

Optional 3000-sheet Stacker

Optional HP JetDirect internal print server for network
connection

For more information on supported media, see “Selecting Media” in
chapter 3.
The approximate print speeds offered by this printer might vary from
those listed above because the following factors affect processing
time:

Complex graphics or large graphics

I/O configuration

Type of computer

Computer configuration

Amount of printer memory

Network operating system

Network configuration

Print media

Features 19

Printer Information
Configurations
This printer is available in five configurations, as described below:

HP Color LaserJet 8550
The HP Color LaserJet 8550 comes standard with a 100-sheet tray 1,
a 500-sheet tray 3, a printer stand, and 32 MB RAM.

HP Color LaserJet 8550N
The HP Color LaserJet 8550N comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a printer stand, 32 MB
RAM, an HP JetDirect print server (10/100 Base-TX), and an internal
hard disk.

HP Color LaserJet 8550DN
The HP Color LaserJet 8550DN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2000-sheet
input tray, a duplexer, 64 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, and five stabilizing legs.

HP Color LaserJet 8550GN
The HP Color LaserJet 8550GN comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a (tray 4) 2000-sheet
input tray, a duplexer, 128 MB RAM, an HP JetDirect print server
(10/100 Base-TX), an internal hard disk, five stabilizing legs, and a
higher performance processor.

20 1 The HP Color LaserJet 8550 Printer

HP Color LaserJet 8550MFP
The HP Color LaserJet 8550MFP comes standard with a 100-sheet
tray 1, a 500-sheet tray 2, a 500-sheet tray 3, a duplexer, 64 MB RAM,
an HP JetDirect print server (10/100 Base-TX), an internal hard disk,
a printer/copy module stand, and a copy module.

Printer Information 21

Locating the Printer's Parts
The following figures show the locations of the printer's parts.
(HP Color LaserJet 8550 shown below.)
Figure 1

Printer Control Panel

Left Output Bin (face up)

Front Door

Power Button

Input Tray 3

Top Output Bin (face down)

Upper Right Door

Input Tray 1

Lower Right Door

Printer Stand

22 1 The HP Color LaserJet 8550 Printer

Figure 2

Note

Air Filter Door

EIO Slot 2

Tray 4 Connector (C-Link Connector)

Parallel Connector

Upper Left Door

Lower Left Door

EIO Slot 1 (shown with optional HP JetDirect internal print server)

Power Connector

For information on the locations of printer consumables, see
“Locating Printer Consumables” in chapter 6.

Locating the Printer's Parts 23

Optional Paper Handling Accessories and
Status Lights
The following figure shows the locations of optional or packaged
accessories and their status lights (if applicable).
Figure 3

Multi-bin Mailbox

Multi-bin Mailbox Status Light

Duplexer (some printer models only)

Tray 2 (some printer models only)

Tray 4 (some printer models only)

Tray 4 Status Light

Media Transfer Door

3000-sheet Stapler/Stacker (optional) or 3000-sheet Stacker
(optional)

24 1 The HP Color LaserJet 8550 Printer

Use the following table to interpret the status lights on tray 4 and the
multi-bin mailbox.

Light

Tray 4

Multi-Bin Mailbox

Solid Green

The accessory is on and
ready.

Solid Amber

The accessory is
experiencing a hardware
malfunction.

Flashing Amber

The accessory has a media
jam or a page needs to be
removed from tray 4, even if
the page is not jammed.

The accessory has a media
jam or a page needs to be
removed from the multi-bin
mailbox, even if the page is
not jammed.

The lower right door might be
open.
Off

The accessory is not correctly
attached to the printer.

The printer might be in Power
Save mode. Press GO.

The accessory is not
receiving power. Check both
the power supply and the
power cables.

Locating the Printer's Parts 25

26 1 The HP Color LaserJet 8550 Printer

Using the Printer
Control Panel

Overview
The most convenient way to control the printer is through your
application or the printer driver. The commands in your
application override the printer control panel settings. For more
information on changing the printer settings from within an
application or printer driver, see the associated online help files.
Use the printer control panel to configure the default settings for
the printer or to obtain printer status information. Also, use the
printer control panel to access printer features not supported by
the application.

Note

Unless otherwise specified, control panel refers to the control panel
on the printer. Keys on the printer control panel are indicated by the
KEY font.

Note

For more information on controlling the printer in a network
environment, see the HP JetDirect software installation guide and the
HP Web JetAdmin online help.

Overview 27

Printer Control Panel Keys and Indicator
Lights
The following figure shows the locations of printer control panel
features.
Figure 4

Go
Brings the printer online or offline, and exits menus.

Menu
Accesses the printer control panel menus to set the printer
defaults. This key permits both forward and backward movement
through the list of available menus.

Display
Presents data about the printer (such as printer status, required
actions, or data and print errors) in one or two lines of characters.

-Value+
Steps through the value choices for a particular menu item using
-/+. This key permits both forward and backward movement
through the values.

Cancel Job
Stops the currently printing job from printing. If no job is printing
and the display indicates that a job is processing, CANCEL JOB
cancels the currently processing job and the next job begins
printing. While the job is being canceled, CANCELING JOB is
displayed.

28 2 Using the Printer Control Panel

Item
Steps through the items in a particular menu. This key permits
both forward and backward movement through the available
items. The ITEM key also steps through the control panel help
messages.

Ready Indicator (green)
• On—The printer is online and able to accept and process data.
• Off—The printer is offline and unable to process data.
• Flashing—The printer is going from online to offline, or from
offline to online.

Data Indicator (green)
• On—Data is in the printer buffer, or the printer is processing
data.
• Off—The printer buffer is empty.
• Flashing—The printer is receiving or processing data.

Attention Indicator (amber)
• On—An error has occurred in the printer.
• Off—The printer does not require attention.
• Flashing—The printer requires attention.

Select
Selects the item or value currently shown on the printer control
panel display. An asterisk (*) is displayed when an item has been
selected.

For information on the status lights for the multi-bin mailbox and
tray 4, see “Optional Paper Handling Accessories and Status Lights”
in chapter 1.

Overview 29

When to Use the Printer Control Panel Menus
The printer control panel menus allow you to select items such as the
number of copies and test pages. Use the printer control panel to
perform the following tasks:
z

Set the media type for each input tray and the size for tray 1

Job management:
• Continue a proof and hold job
• Quick copy a job
• Job storage
• Private printing

Step through the control panel help messages

Switch between online and offline status

Print configuration pages

Set the printer defaults when the application does not support the
option

Change the printer's EIO configuration

Print a file directory page to identify the fonts and macros
available on the printer hard disk

Adjust duplex registration

Using the Printer Control Panel in Shared
Environments
The printer control panel functions in a network or other
shared-printer environment in the same way as it does when it is
connected to a standalone computer. Follow these guidelines before
you change printer control panel settings:
z

See the system administrator before making printer control panel
changes. Any printer control panel changes could affect other
print jobs.

Coordinate setting the default printer font and downloading fonts
with other users. Coordinating these operations conserves
memory and reduces the chances of unexpected printer output.

30 2 Using the Printer Control Panel

Resetting the Printer
Use the procedures below to reset the printer to the factory defaults
listed in the table following this section.

To reset the printer to factory defaults

Note

Press MENU until INFORMATION MENU appears on the printer
control panel display.

Press ITEM until PRINT CONFIG PAGE appears on the display.

Press SELECT to print the page.

Press MENU until RESETS MENU appears on the display.

Press ITEM until FACTORY DEFAULT RESET appears on the display.

Press SELECT. The printer will reset all factory defaults.

Resetting the printer to factory defaults clears all print jobs from the
print buffer. After resetting the defaults, reprint any lost print jobs.
7

Reset the EIO type and configure the printer, if necessary.

Press GO to bring the printer online.

Use the printer configuration page to reconfigure the printer.

When to Use the Printer Control Panel Menus 31

Factory Defaults
The following table lists factory defaults for printer settings.

Item

INFORMATION MENU

PRINT MENU MAP

Factory Default

PRINT CONFIG
PAGE
PRINT PCL FONT
LIST
PRINT PS FONT
LIST
PRINT LASERJET
DEMONSTRATION
PRINT FILE
DIRECTORYa
PRINT EIO PAGEb
PRINT CONTINUOUS
CONFIG PAGES
PRINT EVENT LOG
QUICK COPY JOBS
MENUc

COPIES=nn

PRIVATE/STORED
JOBS MENU

COPIES=nn

32 2 Using the Printer Control Panel

Item

Factory Default

PAPER HANDLING MENU

TRAY 1 TYPE =

AUTO

TRAY 1 SIZE =

AUTO

TRAY 2 TYPE =

CONFIGURATION MENU

PLAIN

TRAY 3 TYPE =

PLAIN

TRAY 4 TYPE = e

PLAIN

PAPER DEST =

TOP OUTPUT BIN

DUPLEX = f

OFF

BINDING g

LONG EDGE

MANUAL FEED

OFF

OVERRIDE A4 WITH LETTER

AUTO PAPER OVERRIDE

OFF

POWERSAVE =

1 HOUR

PERSONALITY

AUTO

CLEARABLE WARNINGS

TONER LOW

CONTINUE

NEW TONER
CARTRIDGE=

NEW TONER=h

BLACK
YELLOW
MAGENTA
CYAN

QUICK COPY
JOBS

PRINT PS ERRORS

OFF

INITIALIZE DISKi

When to Use the Printer Control Panel Menus 33

Item

Factory Default

PRINTING MENU

COPIES=

PAPER

LETTERj

CONFIGURE CUSTOM
PAPER=k

UNIT OF MEASURE=

INCHES

X DIMENSION=

12.00
RANGE 3.87 - 12.00

Y DIMENSION=

18.50
RANGE 7.48 - 18.50

ORIENTATION

PORTRAIT

FORM LENGTH

60 LINES

PCL FONT SOURCE

INTERNAL

PCL FONT NUMBER

0 (Courier)

PCL PITCH

10.00

PCL POINT SIZE

12.00

PCL SYMBOL SET

PC-8

COURIER

REGULAR

WIDE A4

APPEND CR TO LF

34 2 Using the Printer Control Panel

Item

Factory Default

REGISTRATION
DUPLEX MENU

TRAY 1
PRINT TEST PAGE
TRAY 1 X =

TRAY 1 Y =

TRAY 2l
PRINT TEST PAGE
TRAY 2 X =

TRAY 2 Y =

TRAY 3
PRINT TEST PAGE
TRAY 3 X =

TRAY 3 Y =

TRAY 4m
PRINT TEST PAGE

I/O MENU

RESETS MENU

TRAY 4 X =

TRAY 4 Y =

I/O TIMEOUT

30 (seconds)

PARALLEL ADV FUNCTIONS =

FACTORY DEFAULT
RESET
RESET ACTIVE I/O
RESET ALL I/O
RESET TRANSFER
LIFE COUNT
RESET FUSER LIFE
COUNT

supplied by installed devices

When to Use the Printer Control Panel Menus 35

Item

COLOR ADJUST
MENU

PRINT
TEST PAGE

Factory Default

BLACK SMOOTH
VALUE=

CYAN SMOOTH
VALUE=

MAGENTA SMOOTH
VALUE=

YELLOW SMOOTH
VALUE=

BLACK DETAIL
VALUE=

CYAN DETAIL
VALUE=

MAGENTA DETAIL
VALUE=

YELLOW DETAIL
VALUE=

Appears only if the printer has a disk installed.

Appears only if an EIO card is installed and an EIO page exists.

QUICK COPYJOBS MENU and PRIVATE/JOBS MENU only appear if disk is installed and at least one job
is in the queue.

Appears only if tray 2 is properly installed.

Appears only if tray 4 is properly installed.

Appears only if the optional duplexer is installed.

Appears only if the optional duplexer is installed and DUPLEX is set to ON.

Appears only if NEW TONER = YES.

Initialize functions only appear if appropriate disk is installed.

This setting will default to A4 in some countries/regions.

UNIT OF MEASURE, X DIMENSION, and Y DIMENSION only appear if CONFIGURE CUSTOM is set to YES.

Tray 2 items appear only if tray 2 is installed.

Tray 4 items appear only if tray 4 is installed.

Appears only if appropriate device (EIO) menu exists.

36 2 Using the Printer Control Panel

Printing Menu Maps
Print menu maps from the printer control panel, and then use the
menu maps to view printer settings and to help navigate the printer
control panel menus.

To print menu maps

Press MENU until INFORMATION MENU appears on the printer
control panel display.

Press ITEM until PRINT MENU MAP appears on the display.

Press SELECT to print. The printer will automatically bring itself
online.

When to Use the Printer Control Panel Menus 37

Changing Settings in the Printer Control Panel
Use the printer control panel to configure the default printer selections
and to obtain printer status information. Also, use the printer control
panel to access printer features not supported by your application.
For more information on navigating the printer control panel, see
“Printing Menu Maps” on the previous page.

Configuring Menu Selections
Use the following instructions to configure all printer control panel
settings, including the default printer settings.

To configure menu selections in the printer control
panel

Note

Press MENU until the menu you want appears on the printer
control panel display.

Press ITEM until the item you want appears on the display.

Press -VALUE+ until the value you want appears on the display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Repeat steps 1 through 4 until all of your changes are complete.

Press GO to bring the printer online.

Changes to the printer control panel will not take effect until all current
data in the print buffer prints or until the next print job.

38 2 Using the Printer Control Panel

Auto Continue
The Auto Continue feature allows the printer to continue printing
when certain warnings or conditions occur (such as TONER LOW). The
printer message will be displayed on the printer control panel, but the
printer will continue printing. Auto Continue is always on, and most
printer control panel messages that do not disable the printer will not
stop subsequent jobs from printing. However, the job where the error
occurred might not print correctly.
If in the Configuration Menu CLEARABLE WARNINGS is set to ON, many
printer control panel messages can be cleared by pressing GO. If
CLEARABLE WARNINGS is set to JOB, the clearable messages will be
cleared from the display automatically when the job where the error
occurred finishes printing.

Tray 1 Auto
From the control panel, you can also set the media size and type for
tray 1 to AUTO. The printer tries to match the media size and/or type
specified for the current print job in the print driver to the settings in
the control panel and prints from tray 1 if it can. For example, if you
set the media size and type for tray 1 to AUTO in the control panel,
load letter-size transparencies into tray 1, and send a job to the
printer specifying plain Letter in the print driver, the printer prints from
tray 1 even if other trays are configured for plain Letter. You can use
the AUTO setting to override the printer's tray selection process,
forcing the printer to print from tray 1 regardless of the media size
and/or type specified in the print driver or loaded in tray 1.

Note

Although tray 1 does not fully sense the media size, the printer will not
print on media that it senses is the wrong width.

Changing Settings in the Printer Control Panel 39

Configuring Media Type and Size
Configure the media type (such as plain paper, letterhead, or
transparencies) for each of the input trays. If the media type and size
have been correctly configured for the input trays, the printer will print
based on the type and size of media and will automatically use the
correct input tray. Configuring the media type is beneficial for several
reasons:

Note

Setting the media type prevents printing on the wrong, possibly
expensive, media.

The printer will automatically adjust its print speed to
accommodate special media (such as card stock, labels, and
transparencies). These adjustments will give the best quality
output, saving time and resources.

If the media type is not set properly, the printer might not print on the
correct media or at the correct speed for the media type, which can
result in poor print quality.

40 2 Using the Printer Control Panel

To configure the input trays
Follow the steps below to configure the media type.
1

Press MENU until PAPER HANDLING MENU appears on the printer
control panel display.

Press ITEM until TRAY [number] TYPE = appears on the display.

Press -VALUE+ until the correct media type appears on the
display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

To configure the media size in tray 1, repeat steps 1-4 (“size” will
replace references to “type”).

Note

Trays 2, 3, and the optional tray 4 will automatically sense the media
size.
5

Repeat steps 2 through 4 to configure the media type in another
input tray.
- Or Press GO to bring the printer online.

Changing Settings in the Printer Control Panel 41

Selecting an Output Bin
Select the top output bin (face down) or the left output bin (face up) in
the printer control panel. The top output bin stacks the pages in
sequential order, so that the first page is on top and the last page is
on bottom. The left output bin provides a straight paper path which is
useful to prevent curling when printing on card stock, labels, or other
special media.
If you have an optional multi-bin mailbox, an optional 3000-sheet
Stacker, or an optional 3000-sheet Stapler/Stacker, then select the
appropriate output bin as your default. To configure other available
modes, see your network administrator.

Note

For more information on the optional multi-bin mailbox, the optional
3000-sheet Stacker, and the optional 3000-sheet Stapler/Stacker
modes, see the guides that came with them.
Select the default destination for print jobs in the printer control panel.
The printer will send print jobs to the default destination if a
destination is not selected in the printer driver, or if your printing
environment does not use printer drivers. For more information on
using the HP Web JetAdmin software, see the online help.

Note

Changes made to the multi-bin mailbox mode settings in the printer
driver will not override the multi-bin mailbox mode set in the
HP Web JetAdmin software or through PJL commands.

42 2 Using the Printer Control Panel

To select an output bin
1

Press MENU until PAPER HANDLING MENU appears on the printer
control panel display.

Press ITEM until PAPER DEST = appears on the display.

Press -VALUE+ until the correct destination appears on the
display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Setting Media Type and Size Overrides
Set the media override option to select the media on which a job will
print if the selected media is not available.

To set the media override
1

Press MENU until PAPER HANDLING MENU appears on the printer
control panel display.

Press ITEM until AUTO PAPER OVERRIDE appears on the display.

Press -VALUE+ until the ON or OFF appears on the display.
• ON—If the requested media is not found, TRAY X LOAD
will appear on the display. There will be a delay before
the printer automatically prints on plain paper on the default
media size (set in the PRINTING MENU on the printer control
panel). The delay time can be configured through the
HP Web JetAdmin software. For more information on
configuring HP Web JetAdmin software, see the associated
online help file.
• OFF—TRAY X LOAD will appear on the display.
The printer will not print until it detects the correct media type
and size or GO is pressed.

Changing Settings in the Printer Control Panel 43

Note

If the requested media size is larger than the default paper size (for
example, 11-by-17 inch size is requested, but the default is letter
size), then the image will be cropped to fit on the smaller page size.
4

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Selecting the A4 Override
Enabling OVERRIDE A4 WITH LETTER will print A4-sized documents on
letter-sized media, or letter-sized documents on A4-sized media.
However if an input tray is configured for the size you want to override
(letter or A4), even if the tray is empty, then the printer will continue to
try and print on the correct size of media regardless of the override
setting.

To select the A4 override
1

Press MENU until PAPER HANDLING MENU appears on the printer
control panel display.

Press ITEM until OVERRIDE A4 WITH LETTER appears on the
display.

Press -VALUE+ to display ON or OFF.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

44 2 Using the Printer Control Panel

Selecting Toner Low Response
Selecting the toner low response allows you to determine how the
printer will behave when the printer detects a toner level is low.

Note

The printer uses the toner low response setting as the setting for
TRANSFER KIT LOW REPLACE KIT, FUSER LIFE LOW REPLACE KIT,
TONER LOW, and DRUM LIFE LOW REPLACE DRUM KIT messages. For
example, if the toner low response is set to STOP, then when the
TRANSFER KIT LOW REPLACE KIT message appears on the printer
control panel the printer will stop printing until the transfer kit is
replaced or GO is pressed.

To select the toner low response
1

Press MENU until CONFIGURATION MENU appears on the printer
control panel display.

Press ITEM until TONER LOW appears on the display.

Press -VALUE+ until the option you want appears on the display.
The available options include the following:
• STOP will take the printer offline. Pressing GO will bring the
printer online and allow printing to continue until the toner
cartridge is empty. When the toner cartridge is empty, the
message TONER OUT REPLACE will be displayed.
• CONTINUE will display the TONER LOW REPLACE warning
until the toner cartridge is empty.

Note

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Although this option allows you to configure the printer behavior when
the consumable lives are low, print quality will eventually degrade
after a consumable's life has reached low, regardless of how you have
configured the printer response. These print quality problems can be
fixed by replacing the consumable.

Changing Settings in the Printer Control Panel 45

Setting the Power Save Mode
The Power Save mode conserves electricity by reducing the amount
of power the printer uses when it has been idle for a length of time
specified in the printer control panel. The default setting is 60 minutes
(60 MIN). However, the Power Save mode can be adjusted to start
between 10 seconds and 8 hours after the last print job finishes. The
printer fans will run for 30 minutes after entering Power Save mode to
cool the printer.

Note

The 10 seconds setting is for use by service personnel and is not
recommended for daily use.

To set the Power Save mode
1

Press MENU until CONFIGURATION MENU appears on the printer
control panel display.

Press ITEM until POWERSAVE appears on the display.

Press -VALUE+ until the interval you want (between 30 minutes
and 8 hours) appears on the display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Selecting Parallel Advanced Function
If the printer is not correctly interpreting data transmitted across the
ECP (enhanced capability parallel) port, turn the parallel advanced
functions off to send the printer into compatibility mode. Compatibility
mode turns the bidirectional communication off so that an
HP LaserJet fax or other peripheral between the host computer and
the printer will work correctly.

Note

You must have the parallel advanced functions turned off for a
peripheral connected between the host computer and the printer to
work correctly.

46 2 Using the Printer Control Panel

To select the parallel advanced function
1

Press MENU until I/O MENU appears on the printer control panel
display.

Press ITEM until PARALLEL ADV FUNCTIONS = appears on the
display.

Press -VALUE+ to display ON or OFF.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Selecting the Default Printer Personality
Select the default printer personality for multi-platform environments,
or select a personality if your printer driver does not send the PJL
header with the print job. AUTO is the default setting.

To select the printer personality
1

Press MENU until CONFIGURATION MENU appears on the printer
control panel display.

Press ITEM until PERSONALITY appears on the display.

Press -VALUE+ until the option you want appears on the display.
The available options include the following:
• AUTO enables switching by file type or PJL description. This is
the default setting and the best setting to maintain all printer
capabilities.
• PCL selects printer control language (PCL) as the printer
personality.
• POSTSCRIPT selects the PostScript language as the printer
personality.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

Changing Settings in the Printer Control Panel 47

Setting the I/O Timeout
The I/O timeout sets the amount of time the printer waits after
receiving print data before switching I/O ports. The default time is
30 seconds.

To set the I/O timeout

Note

Press MENU until I/O MENU appears on the printer control panel
display.

Press ITEM until I/O TIMEOUT appears on the display.

Press -VALUE+ until the interval you want (between 5 and
300 seconds) appears on the display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection.

Press GO to bring the printer online.

If the I/O timeout is too short, print jobs might be incomplete. If the I/O
timeout is too long, print jobs might be unnecessarily delayed.

48 2 Using the Printer Control Panel

Locking the Printer Control Panel
You can prevent users from changing the printer control panel
settings by establishing a password, thus enabling the printer control
panel lock. When locked, unauthorized users who try to change
settings in the printer control panel will receive an ACCESS DENIED
message.
If you are using Microsoft Windows, use either the HP Web JetAdmin
software or a PJL Command. The easier of the two methods is
through the HP Web JetAdmin software. For more information on
using the HP Web JetAdmin software to perform this function, see the
HP Web JetAdmin online help.
If you are using Mac OS, use the HP LaserJet utility. From the
HP LaserJet utility, on the Security tab select Lock Control Panel.

Note

If you have forgotten the password for the printer control panel, print
a configuration page, an EIO page, and a menu map page, then reset
the printer with a cold reset. To perform a cold reset, turn the printer
off then hold down the green GO button and turn the printer on. When
the front panel displays COLD RESET, release the green GO button. All
printer settings (including internal print server card settings) will
return to the factory defaults, all passwords will be cleared, and the
printer control panel will be unlocked. Use the pages listed above to
restore the printer settings. For more information on printing these
pages, see “Printing Internal Pages” later in this chapter.

Changing Settings in the Printer Control Panel 49

Selecting the Display Language
Using the printer control panel, you can set the printer to display
printer messages and print test pages in a variety of supported
languages.

To select the display language
1

Note

Hold down SELECT while turning the printer off and then on.
CONFIG LANGUAGE (in English) appears on the printer control
panel display for approximately one second. Once the printer has
restarted, LANGUAGE=ENGLISH will appear.

Only -VALUE+, SELECT, and GO are active while the display language
is being configured. All other keys are ignored.
If you press GO without selecting a language, the printer will bring
itself online and all subsequent messages will be displayed in
English. However, since no display language was selected, the
LANGUAGE=ENGLISH message will reappear (after the power-on self
test) when the printer is next turned on. This message will be
displayed every time the printer is turned on until you select a
language through the configure language mode.
2

Press -VALUE+ until the language you want appears on the
display.

Press SELECT to save the selection. An asterisk (*) appears to the
right of the selection. The language selected will be the default
language until another selection is made by restarting the printer
in the configure language mode.

Press GO to bring the printer online.

50 2 Using the Printer Control Panel

Printing Internal Pages
Print a configuration page to verify that the printer is set up correctly
or to verify information about the printer's configuration.

To print an internal page
1

Press MENU until INFORMATION MENU appears on the printer
control panel display.

Press ITEM until the option you want appears on the display. The
available options include the following:
• PRINT MENU MAP
• PRINT CONFIG PAGE
• PRINT PCL FONT LIST
• PRINT PS FONT LIST
• PRINT LASERJET DEMONSTRATION
• PRINT FILE DIRECTORY PAGE (appears only if the disk is
installed)
• PRINT CONTINUOUS CONFIG PAGES
• PRINT EVENT LOG
• PRINT EIO PAGE (appears only if the EIO card is installed)

Press SELECT to print the page. The printer will automatically
bring itself online.

If you want to print another page, repeat steps 1 though 3.

Printing Internal Pages 51

Interpreting the Configuration Page
The following figure is an example of a configuration page.
Figure 5

Printer Information—Lists the printer product number, serial
number, PCL firmware date code, PostScript version, total pages
printed during the life of the printer, number of color pages printed
during the life of the printer, HP JetSend ID, processor installed,
and number of duplex pages printed during the life of the printer.

Installed Options—Shows whether options have been installed,
such as the printer hard disk, DIMMs, duplexer, multi-bin mailbox,
and optional input trays.

Consumables:% of Life Remaining—Shows the percentage of
life remaining for consumable kits in the printer.

Memory—Shows the total memory installed in the printer
(including a printer hard disk) and the settings that affect how the
memory is used.

Paper Tray Configuration—Lists the types and sizes of media
configured for each input tray.

Duplex Registration—Lists the offset values set for each input
tray.

Security—Shows whether the security features have been
activated, such as the printer control panel lock, printer control
panel password, and printer hard disk lock. There also is a
service information code for service personnel.

Event Log—Lists the last five printer events, including printer
jams, service errors, and other printer actions.

52 2 Using the Printer Control Panel

Note

Color Adjust—Lists the number of pages since the last color
adjustment and the color calibration information.

Print the Menu Map from the printer control panel to view the current
color adjustment values.

Printing Internal Pages 53

Duplex Registration
The duplex registration feature allows precise alignment of images on
the front and back of a duplexed page. Image placement varies
slightly for each input tray. The alignment procedure must be
performed for each tray.
Figure 6

Y Axis

X Axis

Tray 2 Duplex
Registration
Adjustment

Press MENU until DUPLEX REGISTRATION MENU appears on the
printer control panel display.

Press ITEM until PRINT TEST PAGE appears for the tray you want.

Press SELECT to print the page.

Hold the printed page up to a light source and choose the number
on each axis where the lines on the front and back of the page
align most accurately.

Repeat step 1.

Press ITEM until TRAY n X= appears and use -VALUE+ to enter the
number you selected from the test page in step 4.

Repeat step 6 for the y axis.

Press ITEM to scroll up through the duplex registration menu until
PRINT TEST PAGE appears for the tray you want.

54 2 Using the Printer Control Panel

Press SELECT to print the page.

10 Repeat step 4 to verify that the lines on the front and back of the
page are now properly aligned.

Note

If the lines on the front and back of the page do not properly align,
then repeat steps 4-9 until they are properly aligned.

Printing Internal Pages 55

Managing Memory
The printer supports an optional printer hard disk as well as ROM
(read-only memory) and synchronous DRAM (dynamic
random-access memory) DIMMs (dual inline memory modules).
DRAM DIMMs must be installed in synchronized pairs (two DIMMs)
with the same amount of memory installed in slots such as 1 and 2
(see task 5 on page 209). For more information on DIMMs, see
appendix A, “DIMM Installation.”
The printer comes with a minimum of 32 MB of RAM and can be
expanded with additional DIMMs. The printer has four available DIMM
slots for additional 8, 16, 32, or 64 MB DIMMs.
An optional printer hard disk is available for storing downloaded fonts
and forms in the printer. Unlike standard printer memory, information
stored on the printer hard disk is permanently downloaded and can
remain in the printer even when the printer is turned off. A printer hard
disk also enables proof and hold and mopying features (which can
significantly decrease the processing time for multiple copies, or large
or complex jobs). For information on ordering a printer hard disk, see
“Accessories, Options, and Related Products” in chapter 8.

Note

A printer hard disk is required to mopy or proof and hold.

56 2 Using the Printer Control Panel

Resource Saving
Resource Saving allows PCL and PostScript fonts and macros
downloaded to the printer's RAM when the printer switches between
PCL and PostScript personalities. The printer determines the amount
of RAM allocated to save each of the printer personality
environments. Resource Saving is always enabled.

Note

All data downloaded to the printer's RAM will be lost when the printer
is turned off.

Configuring the Printer for the Network
For information on configuring the printer for the network, see your
getting started guide or the HP JetDirect Print Server Software
Installation Guide.

Managing Memory 57

58 2 Using the Printer Control Panel

Common Printing
Tasks

Selecting Media
Many types of paper and other print media can be used with the
printer, within certain specifications. Using media that does not
meet the specifications outlined in this chapter can increase the
incidence of media jams, contribute to repair and maintenance
costs, and cause premature wear, print quality problems, and
problems requiring service. This service might not be covered by
the HP warranty or service agreements.
Before purchasing media or specialized forms, test a small
quantity in the printer. Make sure your media supplier obtains
and understands the media and print media specifications in the
HP LaserJet Printer Family Paper Specifications Guide. (For
ordering information, see “Accessories, Options, and Related
Products” in chapter 8.)

Note

It is possible that media could meet all of the specifications in this
chapter and still not print satisfactorily. This might be caused by
abnormal characteristics of the printing environment or other
variables over which HP has no control, such as extremes in
temperature and humidity.
z

Use only print media that meets the specifications outlined in
this chapter.

Do not attempt to print unsupported sizes or weights of
media or other unsupported media. For more information on
supported media, see “Supported Media Weights and Sizes
for Input Trays” on the next page.

Always handle transparencies and glossy media by their
edges to avoid fingerprints in the image area.

Selecting Media 59

Do not use media that has already passed through the printer or
through a copy machine, even if there is no printing on the page.

Recycled media can be used with this printer. Recycled media
must meet the specifications shown in this chapter.

Supported Media Weights and Sizes for Input
Trays
The following table lists the types and sizes of media supported by
each input tray. For best results, use HP LaserJet paper or
conventional white xerographic paper. The media should be good
quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, voids, perforations, and curled or bent edges. For a
complete list of media specifications, see the HP LaserJet Printer
Family Paper Specifications Guide.
For more information on orienting the media in each of the input trays,
see the appropriate section later in this chapter.

60 3 Common Printing Tasks

Tray
Location
Tray 1

Media Type
Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Card Stock
Heavy
(greater
than 28 lb/105
g/m2 bond)
Glossy

Media Size
(Common Name
and Dimensions)
Executive (7.25 by
10.50 in, 184.15 by
266.70 mm)
Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in,
215.90 by 355.60 mm)
11 by 17 in (279.40 by
431.80 mm)

Media Weight
16 to 58 lb
(60 to 216 g/m2)
bond

Maximum
Capacity
100 sheets of 20
lb (75 g/m2) bond
Limit to media-fill
mark on the
media width
guides

A5 (148 by 210 mm,
5.83 by 8.27 in)
ISO B5 (176 by
250 mm, 6.93 by
9.85 in)
JIS B5 (182 by
257 mm, 7.17 by
10.13 in)
A4 (210 by 297 mm,
8.27 by 11.70 in)
JIS B4 (257 by
364 mm, 10.13 by
14.34 in)
A3 (297 by 420 mm,
11.70 by 16.55 in)
12 by 18.50 in (304.80
by 469.90 mm)
312 by 440 mm (12.29
by 17.33 in)
Custom minimum 99 by
190 mm (3.90
by 7.49 in), maximum
304 by 469 mm
11.98 by 18.48 in)

Selecting Media 61

Tray
Location

Media Type
Envelopes

Media Size
(Common Name
and Dimensions)
Monarch (3.90 by
7.50 in, 99.06 by
90.50 mm)
Commercial #10
(Com10) (4.10 by
9.50 in, 104.14 by
241.30 mm)

Media Weight
Maximum 24 lb
(90 g/m2) bond

Maximum
Capacity
Approximately 10
Limit to media-fill
mark on the
media width
guides

DL (110 by 220 mm,
4.33 by 8.67 in)
Double Post Card
(JPOSTD) (148 by
200 mm, 5.83 by
7.88 in)
C5 (162 by 229 mm,
6.38 by 9.02 in)
B5 (176 by 250 mm,
6.93 by 9.85 in)

Trays 2 and 3

Labels

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
A4 (210 by 297 mm,
8.27 by 11.70 in)

—

Limit to media-fill
mark on the
media width
guides

Transparencies

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
A4 (210 by 297 mm,
8.27 by 11.70 in)

4 to 5 mils (0.10 to
0.13 mm) thicka

Limit to media-fill
mark on the
media width
guides

Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Glossy

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in,
215.90 by 355.60 mm)

16 to 28 lb
(60 to 105 g/m2)
bond

500 sheets of
20 lb (75 g/m2)
bond

Transparencies

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
A4 (210 by 297 mm,
8.27 by 11.70 in)

Limit to media-fill
mark on the
media width
guides

A4 (210 by 297 mm,
8.27 by 11.70 in)
Tray 3 only
11 by 17 in (279.40 by
431.80 mm)
A3 (297 by 420 mm,
11.70 by 16.55 in)

62 3 Common Printing Tasks

4 to 5 mils (0.10 to
0.13 mm) thicka

Limit to media-fill
mark on the
media width
guides

Tray
Location
Tray 4

Media Type
Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Glossy

Media Size
(Common Name
and Dimensions)
Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in,
215.90 by 355.60 mm)
11 by 17 in (279.40 by
431.80 mm)

Media Weight

Maximum
Capacity

16 to 28 lb
(60 to 105 g/m2)
bond

2,000 sheets of
20 lb
(75 g/m2) bond
Limit to media-fill
mark on the
media width
guides

A4 (210 by 297 mm,
8.27 by 11.70 in)
JIS B4 (257 by
364 mm, 10.13 by
14.34 in)
A3 (297 by 420 mm,
11.70 by 16.55 in)

HP recommends using 5 mil (0.13 mm) thick transparencies with this printer.

Supported Media Weights and Sizes for the
Optional Multi-bin Mailbox
The following table lists the types and sizes of media supported by
multi-bin mailbox output bins.

Bin

Media Type

Mailboxes

Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color

Media Size
(Common Name and
Dimensions)
Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in, 215.90
by 355.60 mm)
11 by 17 inch (279.40 by
431.80 mm)

Media
Weight

Maximum
Capacity

16 to 28 lb
(60 to
105 g/m2)
bond

250 sheets of 20
lb (75 g/m2) bond

A4 (210 by 297 mm, 8.27
by 11.70 in)
A3 (297 by 420 mm, 11.70
by 16.55 in)
JIS B4 (257 by 364 mm,
10.13 by 14.34 in)

Selecting Media 63

Bin

Media Type

Left (face-up)
Output Bin

Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Card Stock
Heavy (greater
than 28 lb/105
g/m2 bond)
Glossy

Media Size
(Common Name and
Dimensions)
Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in, 215.90
by 355.60 mm)
11 by 17 in (279.40 by
431.80 mm)
Executive (7.25 by 10.50 in,
184.15 by 266.70 mm)

Media
Weight

Maximum
Capacity

16 to 58 lb
(60 to 216
g/m2) bond

125 sheets of
20 lb (75 g/m2)
bond

A4 (210 by 297 mm, 8.27
by 11.70 in)
A5 (148 by 210 mm, 5.83
by 8.27 in)
A3 (297 by 420 mm, 11.70
by 16.55 in)
JIS B5 (182 by 257 mm,
7.17 by 10.13 in)
JIS B4 (257 by 364 mm,
10.13 by 14.34 in)
ISO B5 (176 by 250 mm,
6.93 by 9.85 in)
12 by 18.50 in (304.80 by
469.90 mm)
312 by 440 mm (12.29 by
17.33 in)
Custom minimum 99 by
190 mm (3.90 by
7.49 in), maximum 304 by
469 mm 11.98 by 18.48 in)

Labels

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
A4 (210 by 297 mm, 8.27
by 11.70 in)

—

Transparencies

Letter (8.50 by 11 in,
215.90 by 279.40 mm)
A4 (210 by 297 mm, 8.27
by 11.70 in)

4 to 5 mils
(0.10 to
0.13 mm)
thicka

64 3 Common Printing Tasks

Bin

Media Type
Envelopes

Media Size
(Common Name and
Dimensions)
Commercial #10 (Com10)
(4.10 by 9.50 in,
104.14 by 241.30 mm)
Monarch (3.90 by 7.50 in,
99.06 by 190.50 mm)

Media
Weight

Maximum
Capacity

Maximum
24 lb
(90 g/m2)
bond

30 Monarch-sized
envelopes

C5 (162 by 229 mm, 6.38
by 9.02 in)
DL (110 by 220 mm, 4.33
by 8.67 in)
B5 (176 by 250 mm, 6.93
by 9.85 in)
Double Post Card
(JPOSTD) (148 by
200 mm, 5.83 by 7.88 in)
a.

HP recommends using 5 mil (0.13 mm) thick transparencies with this printer.

Supported Media Weights and Sizes for the
Optional Duplexer
The following table lists the types and sizes of media supported by
the optional duplexer.

Media Type
Duplexer

Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Glossy

Media Size
(Common Name and
Dimensions)
Letter (8.50 by 11 in,
215.90 by 279.40 mm)
Legal (8.50 by 14 in, 215.90
by 355.60 mm)
11 by 17 inch (279.40 by
431.80 mm)

Media
Weight

Maximum
Capacity

16 to 28 lb
(60 to 105
g/m2) bond

A4 (210 by 297 mm, 8.27
by 11.70 in)
A3 (297 by 420 mm, 11.70
by 16.55 in)
JIS B4 (257 by 364 mm,
10.13 by 14.34 in)
B5 (176 by 250 mm, 6.93
by 9.85 in)

Selecting Media 65

Supported Media Weights and Sizes for the
Optional 3000-sheet Stapler/Stacker and
Optional 3000-sheet Stacker
The following table lists the types and sizes of media supported by
the optional 3000-sheet Stapler/Stacker and 3000-sheet Stacker tray,
bin, or stapler.

Tray, Bin, or
Stapler
Left (face-up)
Output Bin

Media Type
Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Card Stock
Heavy
(greater
than 28
lb/105 g/m2
bond)
Glossy

Media Size
(Common Name and
Dimensions)
z

Letter, ISO A4
(landscape orientation
only)

Legal, Ledger
(11 x 17 in.), A3,
JIS B4, JIS Double
Postcard, JPostD, JIS
B5, A5, Executive,
JIS Exec, 8K, 16K
(portrait orientation
only)
Custom:
Minimum - 190 mm
length x 98 mm width
Maximum - 460 mm
length x 305 mm width

Universal

Media
Weight

Maximum
Capacity

16 to 53 lb
bond
(60 to
199 g/m2)

Up to 125 sheets
Letter (20 lb bond)
A4 (80 g/m2)

Envelopes: COM 10, C5,
DL, Monarch, B5 (portrait
orientation only)

66 3 Common Printing Tasks

Tray, Bin, or
Stapler
Stacker Bin
(Optional Bin 1)

Media Type
Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color

Media Size
(Common Name and
Dimensions)
z

Letter, ISO A4
(landscape orientation
only)
Legal, Ledger
(11 x 17 in.), A3,
JIS B4, JIS B5, A5,
Executive, JIS Exec,
8K, 16K (portrait
orientation only)

Media
Weight

Maximum
Capacity

16 to 28 lb
bond
(60 to
110 g/m2)

Up to 3,000 sheets

Paper:
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color

Custom:
Minimum - 190 mm
length x 148 mm width
Maximum - 460 mm
length x 297 mm width

Letter, ISO A4
(landscape orientation
only)

Legal, Ledger
(11 x 17 in.), A3, JIS
B4, JIS B5, A5,
Executive, JIS
Executive, 8K, 16K
(portrait orientation
only)

Note
Envelopes,
transparencies, and
labels are ONLY
supported in the Face-up
Bin.

A4 (80 g/m2)

Note
The Stacker Bin’s
capacity varies
depending on the
paper’s size and
weight. For
example, using
11 x 17 in. (20 lb
bond), the
capacity can be
approximately
1,500 sheets.

Note
Envelopes,
transparencies, and
labels are ONLY
supported in the Face-up
Bin.
Stapler

Letter (20 lb bond)

16 to 28 lb
bond
(60 to
110 g/m2)

Maximum 5 mm
stack height. For
example, 50 sheets
of 20 lb bond.

Note
The stapling
capacity varies
depending on the
paper’s
thickness.

Selecting Media 67

Preprinted Forms and Letterhead
Observe the following guidelines to avoid problems with preprinted
forms and letterhead.
z

Forms and letterhead must have been printed with heat-resistant
inks that will not melt, vaporize, or release hazardous emissions
when subjected to the printer's fusing temperatures
(approximately 374° F, or 190° C).

The inks must be non-flammable and must not adversely affect
any printer rollers.

Forms and letterhead should be sealed in a moisture-proof
wrapping to prevent moisture damage during storage.

Inks must be completely dry on forms and letterhead before they
are used in the printer. Ink that is not completely dry can come off
the page during the fusing process.

68 3 Common Printing Tasks

Recycled Media
Choose recycled media that meets the same specifications as
standard paper (see “Supported Media Weights and Sizes for Input
Trays” earlier in this chapter). HP recommends that recycled media
contain no more than five percent ground wood.

Envelopes
Envelopes can only be printed from tray 1. The weight of the envelope
paper should not exceed 24 lb (90 g/m2) bond; otherwise, jamming
might occur. For more information on printing envelopes, see “Printing
Envelopes from Tray 1” later in this chapter.

Envelopes should lie flat, with less than 0.25 inches (6.35 mm)
curl.

Output envelopes to the left (face-up) output bin rather than to the
top (face-down) output bin to reduce curl.

The optional multi-bin mailbox does not support envelopes except
in its left (face-up) output bin.

Do not use envelopes with windows or clasps.

Make sure envelopes are not wrinkled, nicked, or otherwise
damaged.

Envelopes with a peel-off adhesive strip or with more than one
flap must use adhesives compatible with the printer's fusing
temperatures (approximately 374° F, or 190° C). Extra flaps or
strips can result in wrinkling or creasing, and can cause jamming.

All folds must be well scored and sharply creased.

Envelopes must be tightly constructed and should not contain air.
Envelopes that contain air may wrinkle as they pass through the
printer.

Selecting Media 69

Transparencies
CAUTION

Use only transparencies supported for use in this printer, such as
HP Color LaserJet transparencies (for ordering information, see
“Accessories, Options, and Related Products” in chapter 8). Using
transparencies that do not meet the specifications for this printer can
cause poor print quality, media jams, and damage to the printer.
Although this printer supports transparencies between 4 and 5 mils
(0.10 to 0.13 mm) thick, HP recommends using 5-mil (0.13-mm) thick
transparencies.
To prevent damage to the printer, transparencies must be able to
withstand the printer's fusing temperature (approximately 374° F, or
190° C).
Handle transparencies by the edges. Oils from your fingers can be
deposited on the transparencies, causing print quality problems.

Heavy Paper Stock
Heavy paper stock is any paper heavier than 28 lb up to 58 lb (105 to
216 g/m2) bond. Always print heavy paper stock from tray 1. In the
printer driver, select Heavy Paper as the paper type on the Paper tab
to ensure the correct finish on the media. Also, use the left (face-up)
output bin to prevent media jams. For more information on changing
the printer driver settings, see the online help.

Do not use extremely heavy paper stock (greater than 58 lb, or
216 g/m2 bond). Misfeeds, mis-stacking, media jams, poor toner
fusing, poor print quality, and excessive mechanical wear can result.

70 3 Common Printing Tasks

Labels
Labels consist of three parts: the top or face sheet that the printer
prints on, the adhesive, and the carrier sheet (also referred to as the
backing or liner). When printing on labels with this printer, observe the
following:

CAUTION

Note

Top sheets, which are the printing surface, are usually composed
of xerographic paper. Label top sheets must provide good toner
adhesion.

Carrier sheets must be compatible with the printer's fusing
temperature (approximately 374° F, or 190° C) and the pressure
of the fusing process. The carrier sheet also must be coated for
easy release of the top sheet.

Do not remove labels from the carrier sheet and then print on the
remaining labels; printer damage can result.
z

Adhesives must be able to withstand the printer's fusing
temperature (approximately 374° F, or 190° C). The adhesives
must not produce emissions that exceed exposure levels or
threshold limits established by the U.S. Occupational Safety and
Health Administration and other safety agencies. Adhesives must
not come in direct contact with any part of the printer. No
adhesive should be pressed out of the edges or between die-cuts
(the cuts between individual labels).

Labels should be arranged so that the carrier sheet is not
exposed. Using label stock with spaces between the horizontal
rows of labels might result in labels peeling off during printing,
causing jams and possible printer damage. Labels might be
specifically manufactured to leave a margin around the outside
edges that correspond to the outer margins of the printable area.
Do not remove the excess top sheet material from the carrier
sheet.

Labels could meet all of the guidelines in this chapter and still not
print satisfactorily because of the printing environment or other
variables over which HP has no control.

Selecting Media 71

Colored Media
Colored media should be of the same high quality as white
xerographic paper. Pigments used must be able to withstand the
printer's fusing temperature (approximately 374° F, or 190° C). Do not
use media with colored coating that was added after the media was
produced.
The printer cannot detect the color of media you are using. Varying
the shade or color of the media can change the shades of the printed
colors.

Media to Avoid
Follow these guidelines to avoid poor print quality or damage to the
printer:
z

Do not use media that contains embossing.

Do not use media with cutouts or perforations.

Do not use multi-part forms.

Do not use media with irregularities, such as tabs or staples.

Do not use preprinted media that contains thermography or inks
that melt, vaporize, or release hazardous emissions when
subjected to the fusing temperature (approximately 374° F, or
190° C).

Do not use any media that produces hazardous emissions, melts,
offsets, or discolors when heated to the printer's fusing
temperatures (approximately 374° F, or 190° C).

Do not use media that has already been through a photocopier or
printer, even if there is no printing on the page.

Do not use media with a watermark if solid fill areas are to be
printed.

Do not use transparencies designed for ink jet printers.

72 3 Common Printing Tasks

Controlling Your Print Job
Control your print jobs from the printer or your computer. Changes to
the printer setup made from the printer control panel become default
settings for all print jobs. Changes to the printer setup made through
the printer driver on the computer will override settings in the printer
control panel and affect only the print jobs initiated from that
computer. Changes made from an application will remain in effect for
the current print job or until changed, depending on the application.
Most changes made to the printer should be made from the computer
so that the changes do not affect other users' print jobs.

Changing Page Orientation
The following figure shows different page orientations:
Figure 7

Portrait

Landscape

Control the page orientation from your application, the printer driver,
or the printer control panel (PCL print jobs only):
z

To print across the width (short edge) of the media, select portrait
page orientation from your application or the printer driver.

To print across the length (long edge) of the media, select
landscape page orientation from your application or the printer
driver.

For more information on changing the page orientation, see the online
help for your application or the printer driver.

Controlling Your Print Job 73

Printing from Tray 1
Load up to 100 sheets of 20 lb (75 g/m2)
bond paper in tray 1.
CAUTION
To avoid media jams, never add or
remove media from tray 1 while the
printer is printing from tray 1.

To load media into tray 1
1 Open tray 1.
2 Slide the media width guides to the
size that matches the media.
3 Load up to 100 sheets of 20 lb
(75 g/m2) bond paper into the input
tray face up, with the long edge of the
letter- or A4-sized media toward the
printer. For more information on
loading other sizes into tray 1, see
“Orienting Media” later in this chapter.
Note
Do not fill the input tray above the
media-fill mark on the media guides.
4 Slide the media into the printer as far
as it will go (until the leading edge
rests lightly against the printer) and
adjust the media width guides until
the media fits squarely and firmly
between the media width guides
without bending the media.
5 Use the control panel to select the
size and type of media in tray 1 (see
Configuring Media Type and Size in
chapter 2).

74 3 Common Printing Tasks

Printing Envelopes from
Tray 1
Load up to ten envelopes in tray 1.
CAUTION
Never use envelopes with clasps, snaps,
windows, coated linings, or self-stick
adhesives. These items can damage the
printer. Never try to print on both sides of
an envelope. Media jams and printer
damage can result.

To load envelopes in tray 1
1 Open tray 1.
2 Place up to ten envelopes in tray 1
between the media width guides, face
up, with the back flap against the
input tray and the return address area
(short edge of the envelope) towards
the printer.
3 Slide the media width guides until
they touch both sides of the
envelopes without bending the
envelopes.
4 Set the envelope size in the printer
control panel. For more information
on configuring the printer control
panel, see “Configuring Media Type
and Size” in chapter 2.

Printing from Tray 1 75

To print envelopes from tray 1
1

Select envelope in your application or in the printer driver if your
application does not support printing on envelopes. For more
information on printing on envelopes, see the online help.

Set the envelope size and type in your application or the printer
driver.

If your application does not have an option to automatically format
an envelope, select Landscape for the page orientation.

Use the following table to set the margins for a return and mailing
address on a Commercial #10- (Com10) or DL-sized envelope.

Type of Address

Left Margin

Top Margin

Return

0.50 in (12.70 mm)

Mailing

4 in (101.60 mm)

2 in (50.80 mm)

For other sizes of envelopes, adjust the margins as necessary.
Avoid printing over the area where the envelope's three back
flaps (seams) meet.
5

Print the file from your application.

76 3 Common Printing Tasks

Printing Tips for Tray 1

CAUTION

For letter- or A4-sized media, load the media with the long edge
of the media toward the printer.

For legal-, executive-, 11-by-17 inch, or A3-sized media, load the
media with the short edge of the media toward the printer.

Heavy paper stock is any paper heavier than 28 lb up to 58 lb
(105 to 216 g/m2) bond. Always print heavy paper stock from tray
1. In the printer driver, select Heavy Paper as the paper type on
the Paper tab to ensure the correct finish on the media. Also, use
the left (face-up) output bin to prevent media jams.

To print on custom-sized media, set the media size in your
application or the printer driver. The printer will accept custom
sizes between 3.90 by 7.49 in (99 by 190 mm) and 12 by 18.50 in
(304.80 by 469.90 mm). If the media size set in your application
or the printer driver does not match the size of the media being
fed into the printer, then the printer might not feed the media or
the media might jam.

Do not use media heavier than 58 lb (216 g/m2) bond.

Handle transparencies by the edges to avoid leaving fingerprints
on the transparency.

Use only transparencies and glossy media that meet the
specifications for this printer. Using an incorrect type of media can
damage the printer. For more information on glossy media, see
“Supported Media Weights and Sizes for Input Trays” earlier in this
chapter.

Printing from Tray 1 77

Orienting Media
Orienting Media in Tray 1
Figure 8

Place media into the input tray with the side to be printed on face up
for single-sided printing (see figure 8). For letter- or A4-sized media,
place the top of the page toward the rear of the printer and the long
edge toward the printer. For media sizes larger than letter and A4,
place the top (short) edge of the page toward the printer.
Load letterhead and preprinted forms face up.
Figure 9

The duplexer prints the second side of the paper first, so paper such
as letterhead and preprinted paper needs to be oriented as shown.
z

Load letter and A4 paper with the front side down and the top,
short edge toward the rear of the printer for double-sided printing.

Load other sizes of paper with the front side down and the top,
short edge toward the printer for double-sided printing.

78 3 Common Printing Tasks

Orienting Media for All Other Trays
Figure 10

Place the media into the input tray with the side to be printed on face
down (see figure 10) for single-sided printing.
Load letterhead with the top toward the rear of the input tray.
Figure 11

Load letter and A4 paper with the front side up and the top, short
edge toward the rear of the tray for double-sided printing.

Load other sizes with the front side up and the top, short edge
toward the right of the tray for double-sided printing.

Media Orientation for Printing Prepunched Paper
When printing with prepunched paper, always load the paper with the
holes toward the printer for tray 1 (see figure 8). Load the prepunched
paper with the holes toward the right of the printer for trays 2, 3, and 4
(see figure 10). When printing on both sides of prepunched paper,
you must select prepunched paper as the paper type in the Paper
Handling menu from the control panel and select prepunched paper
from your printer driver.

Note

When printing on both sides of prepunched paper with stapling
enabled, the staple will be in the lower right corner of your print job.

Printing from Tray 1 79

Printing from Trays 2 (some printer models only)
and 3
Load up to 500 sheets of 20 lb (75 g/m2)
bond paper in trays 2 and 3.

To load media into trays 2 and 3
CAUTION
To avoid media jams, never open an
input tray while the printer is printing
from that input tray.
1 Firmly grip the handle in the center of
the input tray, squeeze the release
lever, and pull the input tray out until it
stops.
Note
To use the media size currently
configured in the input tray, go to step 8.
To use a media size different from the
current setting, go to step 2 to
reconfigure the input tray.
2 Turn the media guide lock to the
unlocked position.
3 Slide the media width guides to the
size that matches the media.
4 Turn the media guide lock to the
locked position.

80 3 Common Printing Tasks

5 Adjust the left media guide by
pushing it in (A) and lifting up and out
(B).
Note
Lift here (C) to remove paper from the
tray.
6 Position the left media guide over the
correct media size marked on the
input tray.
7 Press the left media guide into the
rear slot (D), and then lower it down
(E) into the front slot (F). Verify the
guide is not skewed.
8 Load up to 500 sheets of 20 lb
(75 g/m2) bond paper in the input
tray. For information on loading
different types of media, see
“Orienting Media for All Other Trays”
later in this chapter.
CAUTION
Do not fill the input tray above the
media-fill mark. Excessive media in the
input trays can cause media jams.

Printing from Trays 2 (some printer models only) and 3 81

9 Ensure that the media size tab on the
front of the input tray is set to the
correct media size.
10 Slide the input tray back into the
printer.
11 Set the media type in the printer
control panel. For more information
on configuring the printer control
panel, see “Configuring Media Type
and Size” in chapter 2.
Note
Always configure the media type in the
printer control panel to prevent users
from printing on the wrong media type
(such as transparencies instead of plain
paper).
Note
If media curls or skews excessively
during printing, open the input tray and
turn the stack of media over. To avoid
media jams, never open the input tray
while the printer is printing.

To print from trays 2 and 3
1

Select the media type and size from your application or the printer
driver. To set the media type and size in the printer control panel,
see “Configuring Media Type and Size” in chapter 2.

Print the file from your application.

82 3 Common Printing Tasks

Printing Tips for Trays 2 and 3

Handle transparencies by the edges to avoid leaving fingerprints
on the transparencies.

Use transparencies that meet the media specifications for this
printer. Using the incorrect type of transparencies can damage
the printer. For more information on transparencies, see
“Supported Media Weights and Sizes for Input Trays” earlier in
this chapter.

Use letterhead that meets the media specifications for this printer.
For more information on letterhead specifications, see
“Preprinted Forms and Letterhead” earlier in this chapter.

Printing from Trays 2 (some printer models only) and 3 83

Printing from Tray 4 (some printer models only)
Load up to 2,000 sheets of 20 lb
(75 g/m2) bond paper in tray 4.

To load media into tray 4
1 Firmly grip the handle in the center of
the input tray, squeeze the release
lever, and pull the input tray out until it
stops.
Note
To use the media size currently
configured in the input tray, go to step 5.
To use a different size, go to step 2.
2 Adjust the front media guide by
pulling up on the pin (A), placing the
media guide into the slots on the top
and bottom of the input tray that
correspond to the media size you are
loading (B), and pushing in the pin.
3 Repeat step 2 to adjust the back
media guide.
4 Repeat step 2 to adjust the left media
guide.
Note
For 11-by-17 inch media, move the left
media guide to the back of the input tray.

84 3 Common Printing Tasks

5 Load up to 2,000 sheets of 20 lb
(75 g/m2) bond paper into the input
tray. For information on loading
different types of media, see
“Orienting Media for All Other Trays”
later in this chapter.
CAUTION
Do not place anything in the input tray to
the left of the media guides because the
input tray will not be able to lift the media
to print and could damage the input tray.
Also, do not fill the input tray above the
media-fill mark on the left media guide.
Excessive media can cause media jams.
6 Press down on all four corners of the
media stack to ensure the media
rests flat in the input tray.
7 Close tray 4.
8 Set the media type in the printer
control panel. For more information
on configuring the printer control
panel, see “Configuring Media Type
and Size” in chapter 2.
Note
Always configure the media type in the
printer control panel to prevent printing
on the wrong media type (such as
transparencies instead of plain paper).

To print from tray 4

Select the media type and size from your application or the printer
driver. To set the media type and size in the printer control panel,
see “Configuring Media Type and Size” in chapter 2.

Print the file from your application.

Printing from Tray 4 (some printer models only) 85

Printing Tips for Tray 4 (some printer models
only)
Use letterhead that meets the media specifications for this printer
(see “Preprinted Forms and Letterhead” earlier in this chapter).

86 3 Common Printing Tasks

Advanced Printing
Features

Overview
This chapter introduces some advanced printing tasks to help
you take full advantage of the printer’s features. These tasks are
“advanced” because they require you to change settings from a
software application, the printer driver, or the printer’s control
panel.

Overview 87

Using the HP TonerGauge
The HP TonerGauge feature allows the user to estimate how much
toner is left in the cartridges. The HP TonerGauge indicator appears
on the configuration page, on the status tab of the driver, and in
HP Web JetAdmin (for the network administrator). The toner level
indicated by the gauge may be used to estimate whether enough
toner remains in the cartridges to complete a print job.

Note

The user must reset the HP TonerGauge each time a new cartridge is
installed to ensure that the HP TonerGauge reports accurate
information. See “Resetting the HP TonerGauge” on page 127.

88 4 Advanced Printing Features

Printing by Type and Size of Paper
You can configure the printer to select paper by type (such as plain or
letterhead) and size (such as letter or A4), as opposed to source (a
paper tray).

Benefits of Printing by Type and Size of Paper
If you frequently use several different kinds of paper, once trays are
set up correctly, you do not have to check which paper is loaded in
each tray before you print. This is especially helpful when the printer
is shared and more than one person loads or removes paper.
Printing by type and size of paper is a way to be sure that print jobs
always print on the desired paper. (Some printers have a feature that
“locks out” trays to prevent printing on the wrong paper. Printing by
type and size of paper eliminates the need to lock out trays.)

To print by type and size of paper, do the following:
1

Be sure to adjust and load the trays correctly. (See the sections
on loading paper, starting on page 77.)

From the Paper Handling Menu in the printer’s control panel,
select the paper type for each tray. If you are unsure what type
you are loading (such as bond or recycled), check the label on the
package of paper. For supported types, see page 60.

Select the paper size settings from the control panel.
• Tray 1: If custom paper is loaded, set the size of custom paper
from the Printing Menu to match the paper loaded in tray 1.
• Other trays: Paper size settings are adjusted when paper is
properly loaded into the printer. (See the sections on loading
paper, starting on page 77.)

Printing by Type and Size of Paper 89

Note

From the software or printer driver, select the desired type and
size of paper.

The type and size settings can also be configured from HP Web
JetAdmin for networked printers. See the printer software help.
Settings in the printer driver and software application override control
panel settings. (Software application settings override printer driver
settings.)

90 4 Advanced Printing Features

Different First Page
1

For Windows, select “Use different paper for first page” in your
printer driver. Choose a tray or type under First Page for the first
page and then select a tray or type from Other Pages for the
remaining pages. Place the paper with the side-to-be-printed up,
the top of the page facing the rear of the printer, and the long
edge leading into the printer.

For Macintosh, select “First from” and “Remaining from” in the print
dialog box.

Note

Where and how you make selections depends on your software
application or associated printer driver. (Some options may only be
available through the printer driver.)
2

Note

Load the paper for the remaining pages of the document into
another tray. You may select the first and remaining pages by type
of paper. For more information, see Printing by Type and Size of
Paper on page 89.

The paper size must be the same for the first and remaining pages.

Different First Page 91

Printing Multiple Pages on One Sheet of Paper
You can print more than one page on a single sheet of paper. This
feature is available in some printer drivers and provides a
cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for the Pages
Per Sheet option in the Finishing Tab of the printer driver. (This is
sometimes called 2-up, 4-up, or n-up printing.)

92 4 Advanced Printing Features

Creating and Using Quick Sets
Quick Sets allow you to save the current driver settings (for example,
page orientation, n-up printing or paper source) for reuse. For
convenience, Quick Sets can be selected and saved from most
printer driver tabs. You can also restore printer driver default settings
by selecting Defaults from the Quick Sets drop-down list.

Note

Quick Sets are available only for Windows.

Quick Sets

Printer Driver

Procedure

(Windows 3.1/9x/
NT 4.0/Windows
2000)

Creating Quick Sets
Note: If you are using NT 4.0 or Windows
2000 and are running the printer driver from
the server, you need administrator rights to
save new Quick Sets.
1

Access the printer driver.

Select the desired print settings.

In the Quick Sets box, type a name for
the selected settings (for example
“Quarterly Report” or “My Project
Status”).

Click Save.

When you save Quick Sets, all current
driver settings are saved. The printer
driver will now remember these settings.

Click OK.

Creating and Using Quick Sets 93

Quick Sets (continued)
Printer Driver

Procedure
Using Quick Sets

94 4 Advanced Printing Features

Access the printer driver.

Select the desired item from the Quick
Sets drop-down list.

Click OK. The printer is now set to print
according to the settings in the Quick
Sets you selected.

Quick Copying a Job
The quick copy feature prints the requested number of copies of a job
and stores a copy of the job on the printer’s hard disk. Additional
copies of the job can be printed later.

CAUTION

The quick copy feature allows every user to print the last 32 jobs. This
feature can be turned off in the driver.
This feature is the default for every job. This feature can be turned off
from the driver. For more information about specifying the number of
quick copy jobs that can be stored, see the QUICK COPY JOBS control
panel item described on page 32.

Printing Additional Copies of a Quick Copy
Job
To print additional copies of a job stored on the printer’s hard disk
from the control panel:

Press MENU repeatedly until QUICK COPY JOBS MENU appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. COPIES=1 appears.

Press - VALUE + until the desired number of copies appears.

Press SELECT to print the job.

Quick Copying a Job 95

Deleting a Stored Quick Copy Job
When a user sends a quick copy job, the printer overwrites any
previous jobs with the same name. If there is not a quick copy job
already stored under the job name and the printer needs additional
space, the printer may delete other stored quick copy jobs starting
with the oldest job. The default number of quick copy jobs that can be
stored is 32. The number of quick copy jobs that can be stored is set
from the control panel.

Note

If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted.
A stored quick copy job can also be deleted from the control panel.
1

Press MENU repeatedly until QUICK COPY JOBS MENU appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. COPIES=1 appears.

Press - VALUE until DELETE appears.

Press SELECT to delete the job.

96 4 Advanced Printing Features

Proofing and Holding a Job
The proof and hold feature provides a quick and easy way to print and
proof one copy of a job and then print the additional copies.
To permanently store the job and prevent the printer from deleting it
when space is needed for something else, select the Stored Job
option in the driver.

Printing the Remaining Copies of a Held Job
The user can print the remaining copies of a job held on the printer’s
hard disk from the control panel.
1

Press MENU repeatedly until QUICK COPY JOBS MENU appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. COPIES=1 appears.

Press - VALUE + until the desired number of copies appears.

Press SELECT to print the job.

Deleting a Held Job
When a user sends a proof and hold job, the printer automatically
deletes that user’s previous stored proof and hold job. If there is not a
proof and hold job already stored for that job name and the printer
needs additional space, the printer may delete other stored proof and
hold jobs starting with the oldest one.

Note

If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted.

Proofing and Holding a Job 97

A stored proof and hold job can also be deleted from the control
panel.
1

Press MENU repeatedly until QUICK COPY JOBS MENU appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. COPIES=1 appears.

Press - VALUE until DELETE appears.

Press SELECT to delete the job.

98 4 Advanced Printing Features

Printing a Private Job
The private printing feature lets a user specify that a job is not printed
until that user releases it using a 4-digit Personal Identification
Number (PIN) through the printer’s control panel. The user specifies
the PIN in the driver and it is sent to the printer as part of the print job.

Specifying a Private Job
To specify that a job is private from the driver, select the Private Job
option and type a 4-digit PIN.

Releasing a Private Job
The user can print a private job from the control panel.

Press MENU repeatedly until PRIVATE/STORED JOBS MENU
appears.

Press ITEM until the desired job name appears.

Press SELECT. PIN:0000 appears.

Press - VALUE + to change the first number of the PIN, and then
press SELECT. An * appears in place of the number. Repeat these
steps to change the remaining three numbers of the PIN.
COPIES=1 appears.

Press - VALUE + until the desired number of copies appears.

Press SELECT to print the job.

Printing a Private Job 99

Deleting a Private Job
A private job is automatically deleted from the printer’s hard disk after
the user releases it for printing, unless the user selects the Stored Job
option in the driver.

Note

If you turn the printer off and then back on, all quick copy, proof and
hold, and private jobs are deleted.
A private job can also be deleted from the printer’s control panel
before it is ever printed.
1

Press MENU repeatedly until PRIVATE/STORED JOBS MENU
appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. PIN:0000 appears.

Press - VALUE until DELETE appears.

Press SELECT to delete the job.

100 4 Advanced Printing Features

Storing a Print Job
The user can download a print job to the printer’s hard disk without
printing it. The user can then print the job at any time through the
printer’s control panel. For example, a user may want to download a
personnel form, calendar, time sheet, or accounting form that other
users can access and print.
To store a print job permanently on the hard disk, select the Stored
Job option in the driver when printing the job.

Printing a Stored Job
The user can print a job stored on the printer’s hard disk from the
control panel.
1

Press MENU repeatedly until PRIVATE/STORED JOBS MENU
appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job name. COPIES=1 appears.

Press - VALUE + until the desired number of copies appears.

Press SELECT to print the job.

Deleting a Stored Job
Jobs stored on the printer’s hard disk can be deleted from the control
panel.

Press MENU repeatedly until PRIVATE/STORED JOBS MENU
appears.

Press ITEM until the desired job name appears.

Press SELECT to select the job. COPIES=1 appears.

Press - VALUE until DELETE appears.

Press SELECT to delete the job.

Storing a Print Job 101

Variable Data Printing
Some applications produce documents containing two types of
information: static information like background patterns, and variable
information that changes from page to page. In a print job, variable
data printing separates the static and dynamic information and sends
the static information to the printer only once. Pages print faster
because repetitive information does not have to be processed
separately for each page.

Note

This feature is automatic. No user interaction is required.

102 4 Advanced Printing Features

Booklet Printing
Booklet printing allows the pages of a print job to be arranged so that
the document can be folded and stapled or bound into a book.
Booklet printing is supported in PostScript and PCL5c in Windows
3.x, 9x, NT 4.0, Windows 2000, and using the Booklet Maker for
Macintosh.

Note

Duplex printing must be selected in order to use the Booklet Printing
feature.
Offline Booklet Printing delivers the job to the top (face-down)
output bin. The user can remove the job from the printer and bind or
staple it. (Right and left binding options are provided for Asian
languages.) The user may also insert one full blank page (2 booklet
pages) at any location in the booklet.
Inline Booklet Printing uses a finishing device like a multi-bin
mailbox to staple or bind the booklet. (Booklet Printing requires the
document be sent to the left (face-up) output bin instead of the top
(face-down) output bin.) The user selects the destination of the print
job, and the software places the pages in the proper order for binding.
Custom Order allows the user to specify the page sequence.

Booklet Printing 103

Print on Backside of Heavy Media
Print on Backside of Heavy Media allows you to print on both sides of
media that is not supported in the automatic duplexer accessory.
1

Make sure that the appropriate media type is selected in the
driver.

Select the face-up output bin for the destination.

Print the odd pages of the desired document from the software
application.

Turn the media over (blank-side up) and place it in tray 1.

Select Print on Backside of Heavy Media from the Print Quality
tab of the driver.

Select the face-up output bin for the destination.

Click OK, then print the even pages of the document.

104 4 Advanced Printing Features

HP JetSend Communications Technology
HP JetSend is a new technology from
Hewlett-Packard that allows devices to
communicate with each other simply and directly.
HP JetSend is built into your printer, allowing it to
receive information from any JetSend-enabled
sending device anywhere on your network, whether
it is in the same office or at a remote location. Examples of JetSend
sending devices include PCs or laptops running JetSend software or
scanners with JetSend built in. JetSend uses simple IP addressing
between networked devices.
You can visit the JetSend web site to learn which other devices are
available to communicate easily and directly with your
JetSend-enabled printer.

How the JetSend Communications
Technology Works
Networked Devices
To use the JetSend capability between networked devices, print a
configuration page to find your JetSend IP address, and give your
address to anyone who wants to send information to your printer via
JetSend.
From a JetSend sending device, a person only needs to enter the
printer’s IP address and press “send.”

HP JetSend Communications Technology 105

Managing Fonts and Forms on Disk
HP LaserJet Resource Manager (Windows)
The HP LaserJet Resource Manager should be installed only on the
network administrator’s computer. The HP LaserJet Resource
Manager allows you to control hard disk features not found in the
drivers. Bidirectional communication is required.

Note

HP LaserJet Resource Manager is not available for the Macintosh.
Use the HP LaserJet Resource Manager to do the following:
z

Initialize disk.

Download, delete, and manage fonts to disk across networks.
• PostScript Type 1, PostScript Type 42 (True Type fonts
converted to PostScript format), TrueType, and PCL bitmap
fonts.

Note

To download Type 1 fonts, Adobe Type Manager must be loaded and
turned on.

106 4 Advanced Printing Features

HP LaserJet Utility (Macintosh)
HP LaserJet Utility allows control of features that are not available in
the driver. The illustrated screens make selecting printer features
from the Macintosh computer easier than ever. Use the HP LaserJet
Utility to do the following:

Customize the printer’s control panel messages.

Name the printer, assign it to a zone on the network, download
files and fonts, and change most of the printer settings.

Set a password for the printer.

From the computer, lock out functions on the printer’s control
panel to prevent unauthorized access. (See the printer software
help.)

Configure and set the printer for IP printing.

Managing Fonts and Forms on Disk 107

108 4 Advanced Printing Features

Using Color
Controlling Color Output with Printer
Drivers
By varying the amount and pattern of the four toner colors
applied to a page, the printer can produce more than 16 million
colors. Use the printer drivers (the software installed with the
printer) to control the color output for text, graphics, and
photographs. The printer drivers enable computer applications to
communicate with the printer and to use all of its features.
Access to the printer drivers depends on the computer system.
For example, in a system using Microsoft Windows, use the
application's Print Setup command to access your printer driver.
For specific instructions on accessing the printer driver, see the
online help files for your operating system.

Note

Applications override most printer settings, such as media size,
copies, and media source. When possible, use application settings for
adjustments.

Controlling Color Output with Printer Drivers 109

Using Color
The color features of the driver are available on the properties page.
Access the driver properties as it pertains to the specific operating
system or application in use, then select the Color tab.

ColorSmart II
HP ColorSmart II technology optimizes the color and halftoning for
each element in a document (such as text, graphics, and
photographs).
z

HP ColorSmart II uses the Screen Match setting to reproduce all
elements in a document. HP ColorSmart II uses a smooth
halftone for photographs and raster graphics, and uses a detail
halftone for text and vector graphics.This setting provides
consistent color treatment for everything on a page.

When Transparency is selected in the Paper tab of the printer
driver, HP ColorSmart II chooses specialized colors to provide
the best projection quality.

HP ColorSmart II is also the most reliable setting for PANTONE®*
color reproduction. For more information on using PANTONE
colors, see “PANTONE Colors” later in this chapter.

110 5 Using Color

Manual Mode
For custom color printing jobs, you can turn off HP ColorSmart II
defaults and set color adjustments manually. The Manual mode
allows you to adjust the color settings for text, graphics, and
photographs separately by manipulating the available settings. The
following settings apply to all types of media:
z

Halftone—Changes the method used to produce lighter shades
of solid colors.
• Smooth—Works well for solid areas, gradients, and
photographs by smoothing out fine color gradations and
providing accurate color reproduction.
• Detail—Works well for text, multiple-colored text, line art, and
detail-oriented graphics by providing sharper edges.

Color Adjustment—Changes the color settings for elements on
the page.
• Screen Match—Color is optimized for reproducing of sRGB
monitor colors. (The term sRGB is generally used to define
RGB, red/green/blue, color output for monitors.) This setting
maximizes the similarities between the appearance of the
printed document and the document as it appears on the
monitor. Screen Match is the printer default input color source.
• Vivid—Saturation of colors is enhanced to produce
high-impact color appearance.
• OHT—(Overhead Transparency) For optimized color quality
for projection.

All settings in the printer driver will remain in effect until they are
changed. The online help describes in more detail the printer color
settings and options, and their effect on your output.

Controlling Color Output with Printer Drivers 111

ICC/CMS
Some applications and operating systems support specific color
management systems (CMS):
z

ICC (International Color Consortium) is an international standard
for color profiles that describe the color characteristics of devices,
such as printers.

ColorSync 2.x is Macintosh's color management system for
System 7 and 8.

ICM is Microsoft's color management system for Windows.

For information on downloading and selecting color profiles, see the
online help.
If you are generating customized color profiles, use the same printer
driver settings for both generating the profiles and printing.

Black and White
Selecting Black and White in the Color tab allows your color
documents to be printed as black and white documents with shades
of gray. This setting allows you to view preliminary copies of slides
and hard copy output quickly and still interpret your color information.
Printing in black and white also works well for color information that
you wish to photocopy or fax.

112 5 Using Color

Automatic PANTONE® Matching
The printer has a PANTONE Spot Name color matching utility.
PANTONE has certified the printer and has mapped the PANTONE
Spot Color names to the printer’s CMYK values. This color matching
utility uses the certified mapping to provide the best PANTONE color
matching for the printer.
For the color matching utility to function, applications must pass the
PANTONE names to the printer. Some applications substitute CMYK
values to the printer if they cannot provide PANTONE names. If your
application does not pass the PANTONE names to the printer, then
the utility will be bypassed and color matching will depend on proper
ink emulation. Selection of the proper ink emulation depends on the
source of the palette (SWOP (Standard Web Offset Printing),
EuroStandard, DIC, or None). The palette used for obtaining
PANTONE CMYK values and the driver emulation mode setting
should match.

CMYK Ink Set Emulation
You can select a CMYK ink emulation (SWOP, EuroStandard, DIC, or
None - no emulation, device CMYK) from the dropdown menu to
provide output similar to an offset press ink set. If color management
is active in an application or OS, the ink emulation selected must be
the same as when the printer was profiled.

Controlling Color Output with Printer Drivers 113

Adjusting the Print Color and Quality Settings
For most color printing needs, HP ColorSmart II default settings will
handle your color adjustments. For some print jobs, you might want to
turn off HP ColorSmart II defaults and set color controls manually.
The following table shows default color settings in the printer driver
and recommended printer driver settings for various types of printed
output:

Page Objects

Printer Driver
Setting/Desired
Treatment

Text

Vector
Graphics
and Line
Art

Raster Data
(Text,
Graphics,
and Line
Art)

Photographs

All Page Objects
on
Transparencies

HP ColorSmart II
Default Setting

Screen
Match
Detail

Screen
Match
Smooth

Screen Match
Smooth

Color optimized for
transparencies

Recommended
Resolution of Input
Data

N/A

600 dpia

200 dpi or
300 dpi
preferred (after
scaling in your
application)

N/A

The recommended input data resolution for raster data is 600 dpi.

For more information on choosing the color settings to produce the
most accurate color reproduction, see “Selecting Colors” on the next
page or see the online help.

114 5 Using Color

Selecting Colors
The computer and printer use different color processing methods.
Other factors, such as print media and lighting, also influence and
limit your ability to match colors from the screen to your output.
In addition to the printer driver color controls described in this chapter
and the media you choose for printing, the following tools can help
you to control the color output.

PANTONE Colors
PANTONE colors are certified CMYK (cyan, magenta, yellow, and
black) and sRGB color values in the PANTONE color matching
system. This option affects your output only if your application
supports PANTONE colors. See the application's instructions for
using these colors. The color and halftone settings and the media you
use will affect the appearance of printed PANTONE colors.
For the best PANTONE color reproduction, set the printer driver to
ColorSmart II or make the selections shown in the table in “Adjusting
the Print Color and Quality Settings” on the previous page. Or, if you
are using the Manual setting, select Screen Match for the most
accurate color reproduction. The device profiles for PANTONE Maps
are created using the Screen Match setting; select this setting for
best results. For more information on printer driver settings, see the
online help or the readme file.

Color Swatch
With HP ColorSmart II selected, the Color Swatch program will send
several pages of example colors and their accompanying RGB and
CMYK values to the printer. These pages are useful for selecting or
matching colors in applications that allow you to specify RGB or
CMYK color values.
If you are using the RGB values, select ColorSmart II on the Color
tab in the printer driver.
For information on using the Color Swatch utility, see the associated
readme file.

Selecting Colors 115

Resolution Considerations for Graphics, Images,
and Photographs
Graphics, images and photographs can come from many different
sources such as digital cameras, scanners, and photograph
CD-ROMs. Typical file extensions for images and photographs are
.bmp, .fpx, .gif, .jpg, .png, and .tif. For these images, resolution
decisions should be made based on the content of the image. When
possible, import images at the size you plan to use (actual size).

Note

Graphics and line art should be imported at the maximum
resolution. For best reproduction of raster graphics and line art,
the printer driver halftone settings should be configured to
enhance the critical feature. If the fill smoothness is critical, select
Smooth. If the edge detail is critical, select Detail.

Images should be at least 200 dpi, and preferably 300 dpi. The
printer driver settings should be set to ColorSmart II. Or, if you
are using the Manual setting, select Smooth Halftone and
Screen Match color mode.

Image resolutions of higher than 300 dpi will produce significantly
larger files, but the print quality of the image will not necessarily
improve.

Using Digital Cameras
When printing images captured by a digital camera, you might have to
adjust the image quality. Adjust the images with the imaging software
that came with the digital camera. Generally, for the most accurate
color rendering, leave the digital image color mode in RGB. When you
print the image, the printer will convert the RGB information to CMYK.
For more information on adjusting the image quality of digital
photographs, see the imaging software documentation.
For photographs, use ColorSmart II setting in the Color tab. Or, if you
are using the Manual setting, select Smooth Halftone and Screen
Match color mode. For more information on printer driver settings,
see the online help.

116 5 Using Color

Using Scanners
For the best image quality, make as many adjustments as possible in
the scanner imaging software before scanning. These adjustments,
many of which are listed below, can increase the resolution of the
image, resulting in higher quality images:

Select the appropriate image type (for example, color
photograph, line art, or text).

Select the optimum image resolution based on image type, at
least 300 dpi for most images; however, select 600 dpi for line art,
graphics, and text.

Crop the image to scan only what you need. Scale the image for
the optimum resolution when it is reproduced.

Adjust the image sharpness, contrast, and brightness.

Set the gamma correction to 2.2. For more information on
scanner gamma correction, see the scanner's documentation.

When possible, import images at the size you plan to use (actual
size).

Resolution Considerations for Graphics, Images, and Photographs 117

Adjusting the Color Balance
CAUTION

Adjusting the color balance will change the printer's calibration.
Because this procedure adjusts parameters within the printer
hardware, it will affect all print jobs. Check with your system
administrator before making any changes to the color balance.
The printer automatically recalibrates the color settings. However, you
can adjust the color manually from the default settings by changing
the densities of the four toners (black, cyan, magenta, and yellow).
Changing the Detail Halftone Adjust and Smooth Halftone Adjust
allow you to independently adjust the color of objects on a page that
use the smooth and detail halftones (such as text and graphics).
Any settings you change remain in effect until you change them again
or restore the factory defaults.
Do not perform the color balance adjustment procedure until all of the
following troubleshooting methods have been completed:
z

Experiment with the printer driver and application settings to
adjust the color output. For more information on application
settings, see the previous sections on printer driver settings in
this chapter or the online help.

Clean the density sensor in the printer. For more information, see
“Cleaning the Density Sensor” in chapter 8.

Complete the troubleshooting solutions in chapter 8 for the color
printing problem you are experiencing.

To adjust the color balance
1

118 5 Using Color

Print the color adjust page.
a

Press MENU until COLOR ADJUST MENU appears on the printer
control panel display.

Press ITEM until PRINT TEST PAGE appears on the display.

Press SELECT to print the color adjust page.

Press GO to exit the color adjust menu.

The color adjust page allows you to adjust the printer's two halftone
screens for each of the four colors (cyan, magenta, yellow, and black)
for a total of eight adjustments. Make these adjustments after
examining the color adjust page.
The color adjust page consists of two sections: the Detail Halftone
Adjust section and the Smooth Halftone Adjust section. Each section
shows the adjustment ramps for black, cyan, magenta, and yellow
and a neutral axis check ramp which can be used to verify the
adjustment after the correction values have been entered for each of
the primary colors. An example of the color adjust page is shown
below.
Figure 12

Smooth Halftone Adjust section

Color Ramps

Detail Halftone Adjust section

Neutral Axis

Note the numbers beside the red arrows for later reference.
The color adjust page indicates the last set of saved color
settings with a red arrow next to the saved setting. The default for
each color is 0 (other possible settings include -6 through 6).

Adjusting the Color Balance 119

120 5 Using Color

Determine the color adjustment numbers for each color in
the high and low resolution screen adjusts.
a

Examine the color adjust page from a distance of 3 ft.
(approximately 1 m).

Find the circle of each color that most closely matches the
background color. It might be necessary to squint slightly to
match the colors.

Record the number in the circle.

Enter the color adjustment numbers in the printer control
panel.
a

Press MENU until COLOR ADJUST MENU appears on the printer
control panel display.

Press ITEM until the option you want appears on the display.
The options are listed below:
z

BLACK SMOOTH VALUE =

CYAN SMOOTH VALUE =

MAGENTA SMOOTH VALUE =

YELLOW SMOOTH VALUE =

BLACK DETAIL VALUE =

CYAN DETAIL VALUE =

MAGENTA DETAIL VALUE =

YELLOW DETAIL VALUE =

Press -VALUE+ until the number recorded in step 3c appears
on the display.

Press SELECT to enter the number into the printer memory.
An asterisk (*) appears to the right of the selection.

Repeat steps 4a through 4d to adjust the color screens, as
necessary.

Reprint the color adjust page.
a

Press ITEM until PRINT TEST PAGE appears on the display.

Press SELECT to print the color adjust page.

Re-examine the test page and verify that the color adjustment
is correct.
z

Verify that the circles with the arrows beside them match
their background for each of the color ramps (cyan,
magenta, yellow, and black). If another circle matches the
background more closely, return to step 4 to reset the
values on the printer control panel to the number shown in
that circle.

Verify that the circles in the neutral axis areas of the test
page are neutral gray (gray without a color tint when
illuminated by D55 or diffuse sunlight), and then verify that
one of the circles in the ramp is a color very close to the
background. If the circles are not neutral gray, additional
corrections to cyan, magenta, or yellow might be
necessary. If there is an overall tint of color in the circles,
make the adjustments suggested by the following table.
However, the most accurate correction is determined by
the circles in the individual black, cyan, magenta, and
yellow ramps.

Adjusting the Color Balance 121

Overall Color of Circles

Correction if all Circles
are Darker than
Background

Correction if all Circles
are Lighter than
Background

Cyan tint

Reduce cyan

Increase magenta and
yellow

Magenta tint

Reduce magenta

Increase cyan and yellow

Yellow tint

Reduce yellow

Increase magenta and
cyan

Green tint

Reduce yellow and cyan

Increase magenta

Red tint

Reduce yellow and
magenta

Increase cyan

Purple or blue tint

Reduce cyan and
magenta

Increase yellow

For example, if the circles in the neutral axes show a green tint and
the circle appears lighter than the background, the magenta ramp
should be examined closely to determine if magenta should be
increased.

Note

If the color settings are less accurate when you finish the color
adjustment than when you started, reset all color values to 0 (zero) in
the printer control panel and try the adjustment again.

122 5 Using Color

Maintaining the
Printer

Making Room for Printer Maintenance
CAUTION

To prevent damage to the printer, remove the imaging drum and all
toner cartridges before moving or shipping the printer.
Sufficient space is required on all sides of the printer for
removing consumables when performing printer maintenance.
For more information on maintenance procedures, see the
installation guide with each consumable. The following figure
shows the space required around the printer for maintenance.

Figure 13
69.8 in (177.3 cm)
11.4 in
(29.0 cm)

14.3 in
(36.3 cm)

41.4 in (105.2 cm)

18.1 in
(46.0 cm)
19.5 in (49.5 cm)

48.65 in (123.57 cm)

33 in (83.8 cm)

Top View (with the optional multi-bin mailbox and tray 4)

Side View (with the optional multi-bin mailbox and tray 4)
Making Room for Printer Maintenance 123

Replacing Printer Consumables
Locating Printer Consumables
The following figure shows the location of each printer consumable. A
consumable is any part of the printer that can be replaced after its
useful life has been exceeded.
Figure 14

Color Toner Cartridges

Black Toner Cartridge

Imaging Drum

Cleaning Roller

Transfer Belt

Transfer Drum

Air Filters

Charcoal Filter

Fuser

Transfer Charger

For information on replacing the consumables, see the instructions
included with each consumable.

124 6 Maintaining the Printer

Note

The color toner carousel will not rotate unless the clear door is
closed, the imaging drum and black toner cartridge are installed
(including removing the orange seal from the black toner cartridge
and swinging the upper lever to the left), and the upper right door is
closed.

Frequency for Replacing Printer
Consumables
The following table lists the approximate schedule for replacing
consumables and the printer messages that appear when each of the
consumables should be replaced. Part numbers for each consumable
can be found in “Accessories, Options, and Related Products” in
chapter 8. For best print quality output, use HP consumables that
have been designed to work together in this printer.

Note

Do not shake the toner cartridge in attempts to extend the cartridge
life. For more information on replacing the toner cartridge, see the
installation guide included with the toner cartridge.

Replacing Printer Consumables 125

Consumable

Printer Message

Page Count

Approximate Time
Perioda

Black Toner Cartridge

TONER LOW
REPLACE BLACK

17,000 pagesb

2.5 months

Color Toner Cartridges
Cyan
Magenta
Yellow

TONER LOW
REPLACE

8,500 pagesb

1.1 to 1.6 months

Drum Kit
Imaging Drum
Air Filters (2)
Hand Wipe

DRUM LIFE LOW
REPLACE DRUM KIT

50,000
black-and-white only
pages, or
12,500 color pages c

8.3 months
black-and-white only
pages, or 2.1 months
color pages

Transfer Kit
Transfer Drum
Transfer Belt
Transfer Charger
Cleaning Roller
Charcoal Filter
Hand Wipe

TRANSFER KIT LOW
REPLACE KIT

150,000
black-and-white only
pages, or
75,000 color pages

25 months
black-and-white only
pages, or 12.5 months
color pages

Fuser Kit (110 Volt)
Fuser
Paper Rollers (6)
Hand Wipe

FUSER LIFE LOW
REPLACE KIT

100,000
black-and-white only
pages, or
50,000 color pages

16.7 months
black-and-white only
pages, or 8.3 months
color pages

Fuser Kit (220 Volt)
Fuser
Paper Rollers (6)
Hand Wipe

FUSER LIFE LOW
REPLACE KIT

100,000
black-and-white only
pages, or
50,000 color pages

16.7 months
black-and-white only
pages, or 8.3 months
color pages

Approximate life based on printing 6,000 pages per month.

Approximate average letter-size page count based on 5% coverage of individual toner colors.
This value can be used to estimate other levels of coverage from 2% to 35%. For example, 5,000
pages at 5% coverage is approximately 2,500 pages at 10% coverage. Estimates made in this
manner are only approximate, and usage conditions and print patterns can cause the results to
vary.

Drum life is stated in terms of Letter/A-4-size images. The number of images printed for each
sheet of media varies, depending on the mix of color, duplexing, and large-format printing. An
image is a layer of toner. A Letter-size, color (CMYK) sheet printed on one side contains four
Letter/A4 images. A duplexed sheet (printed on both sides) counts as two images. In color duplex
mode, there are eight Letter-size images per Letter/A4 sheet. An 11 x 17 (or A3) page sheet
contains twice as many Letter-size images as a Letter-size sheet.

For an explanation of printer control panel messages, see chapter 7,
“Printer Control Panel Messages.”

126 6 Maintaining the Printer

Recycling Consumables
HP encourages responsible disposal of HP Color LaserJet printer
consumables through its printing supplies recycling program. For
details on this program, see “Environmental Product Stewardship
Program” in appendix B. All consumables listed above can be
disposed of through the printing supplies recycling program.

Resetting the HP TonerGauge
After a new toner cartridge is installed, the user must reset the
HP TonerGauge from the control panel. When the top cover is closed
after the printer has detected a toner low condition, the NEW TONER
CARTRIDGE=NO message is displayed on the control panel for
approximately 30 seconds. To reset the HP TonerGauge:

Note

If the NEW TONER CARTRIDGE=NO message is no longer displayed on
the control panel and you have replaced one or more of the toner
cartridges, then press MENU repeatedly until CONFIGURATION MENU
appears. When you replace an empty or low toner cartridge, press
ITEM repeatedly until NEW TONER CARTRIDGE=NO appears.
1

Press - VALUE + until YES appears.

Press SELECT to save the selection.

NEW TONER=BLACK will appear. Press - VALUE + until the correct
color appears.

Press SELECT to save the selection.

Repeat steps 2 through 4 if other cartridges have been replaced.

Press GO to exit the menu.

Replacing Printer Consumables 127

128 6 Maintaining the Printer

Printer Control Panel
Messages

Printer Messages
The following table lists the printer messages. If a printer message
has a numeric prefix, it is listed in order of the number beside the
printer message. Printer messages without numeric prefixes are
listed in alphabetical order following the numeric messages.

Using the Printer Online Help System

ITEM
This printer features an online Help system that provides instructions
for resolving most printer errors. Certain control panel error
messages alternate with instructions on accessing the online help
system.
Whenever a " appears in an error message or a message alternates
with FOR HELP PRESS THE " KEY, press the ITEM key to navigate
through a sequence of instructions. If there is more than one
message alternating on the control panel, press MENU+ to display the
Help for the first message. Continue to press MENU+ to display the
other Help messages. When the desired Help message is displayed,
press ITEM+ to scroll through the Help messages.
To exit the online Help system, press GO.

Printer Messages 129

Message

Description

Recommended Action

****************

Displayed during startup as
the individual tasks begin
initializing.

No action is required.

13.xx Paper Jam

A staple jam occurred.

Open the Stapler door, and
clear the paper or staple jam.

20 INSUFFICIENT
MEMORY

More data has been received
from the computer than fits in
the printer's internal memory.

To continue printing, press
GO. Only the amount of data
that fits in the printer's internal
memory is printed.
Reduce the page complexity
or add more memory, then
print the page again.

22 EIO [n]
BUFFER OVERFLOW

The EIO buffer has
overflowed during a busy
state.

The current data in the print
buffer will be lost. No action is
required.

22 PARALLEL IO
BUFFER OVERFLOW

Indicates the parallel buffer
has overflowed.

Printing can continue, but
some data might be lost.

40 EIO N BAD
TRANSMISSION

An EIO accessory connection
has been abnormally broken.

Check that all cables are
connected to the EIO ports
and that the EIO board is
seated properly. If possible,
print to another network
printer to verify the network is
working properly. All data in
the print buffer will be lost.

alternates with
STKR: DETACH AND
CLEAR STAPLE JAM

N = EIO Slot Number
1 = Bottom EIO Slot
2 = Top EIO Slot

41.2
PRINTER ERROR

Indicates that a laser scanner
error has occurred.

130 7 Printer Control Panel Messages

Open and close the front door
of the printer to remove any
remaining pages from the
printer. Reprint the job. If the
problem persists, turn the
printer off and on to reset the
printer.

Message

Description

Recommended Action

41.3 UNEXPECTED
PAPER SIZE
LOAD TRAY 1

Tray 1 is configured for one
media size, but the printer
detects a different size being
fed from the tray 1.

Load the proper size media
into tray 1. For more
information on configuring
input trays, see “Configuring
Media Type and Size” in
chapter 2.

is the media type
specified in the printer driver
or application.
is the media size
specified in the printer driver
or application.
41.3 UNEXPECTED
PAPER SIZE
LOAD TRAY 1

Tray 1 is configured for a
custom media size, but the
printer detects a different size
being fed from the tray 1.
is the media width
selected in the application or
printer driver.
is the media length
selected in the application or
printer driver.

41.5 UNEXPECTED
PAPER TYPE
LOAD TRAY X

The printer was expecting one
type of media to be fed from
an input tray and a different
type was fed. For example,
the printer was expecting
transparencies and plain
paper was fed.
X is the input tray number.
is the media type
specified in the printer driver
or application.
is the media size
specified in the printer driver
or application.

Load the requested size
media into tray 1. For more
information on configuring
input trays, see “Configuring
Media Type and Size” in
chapter 2.

Open and close the front door
to remove the page from the
printer. Verify that the correct
media is loaded in the input
tray and the printer control
panel is configured correctly.
For more information on
configuring input trays, see
“Configuring Media Type and
Size” in chapter 2.

Printer Messages 131

Message

Description

Recommended Action

49.XXXX ERROR
CYCLE POWER

Indicates that a firmware error
has occurred, or corrupt data
was sent to the printer.

Verify that all cables are
connected. Turn the printer off
and on to reset the printer. If
the condition persists, contact
a local authorized HP dealer
or service representative for
service.

50.X FUSER ERROR
CYCLE POWER

Indicates that a fusing
assembly malfunction has
occurred.

Turn the printer off and on to
reset the printer.

X = Description
1 = Low Temperature Error
2 = Warmup Error
3 = High Temperature Error
4 = Fuser Drive/Power Unit
Error
6 = Heater Error

For a 50.3 error, turn the
printer off for 30 minutes to
allow the fuser to cool, and
then turn the printer on.
If the condition persists,
contact a local authorized HP
dealer or service
representative for service.

51 LASER ERROR
CYCLE POWER

Indicates that a laser
malfunction has occurred.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

52 SCANNER ERROR
CYCLE POWER

Indicates that the scanner
motor is not turning properly.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

132 7 Printer Control Panel Messages

Message

Description

Recommended Action

53.XY.ZZ ERROR
DIMM SLOT Y

Indicates that a memory error
occurred during the
configuration and validation of
DIMM memory.

Verify that the DIMM board is
installed correctly and the
DIMMs are configured
correctly. Turn the printer off
and on to reset the printer. If
necessary, remove and
replace the DIMM that caused
the error. For more
information about installing
and configuring DIMMs, see
appendix A, “DIMM
Installation.”

X Hardware Type
0 ROM
1 RAM
Y Hardware Device
0 Onboard ROM/RAM
1 DIMM slot 1
2 DIMM slot 2
3 DIMM slot 3
4 DIMM slot 4
5 DIMM slot 5
6 DIMM slot 6
7 DIMM slot 7
8 DIMM slot 8

If the condition persists,
contact a local authorized HP
dealer or service
representative for service.

ZZ Error
0 Unsupported memory
1 Unrecognized memory
2 Unsupported memory size
3 Failed RAM test
4 Exceeded maximum RAM
size
5 Exceeded maximum ROM
size
6 Invalid DIMM speed,
check DRAM
7 DIMM is reporting
information incorrectly
10 DIMM address conflict
11 PDC XROM out of bounds
12 Could not make temporary
mapping
13 Invalid RAM type
14 DIMM not paired properly

Printer Messages 133

Message

Description

Recommended Action

54.1 TEMPERATURE
SENSOR ERROR
CYCLE POWER

Indicates that the humidity
and temperature sensor in the
printer has malfunctioned.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP service
representative for service. Do
not operate the printer in
this condition or the printer
can be damaged.

54.2 CAROUSEL
ERROR
CYCLE POWER

Indicates that the color toner
carousel is not working
correctly.

Open the color toner clear
door and look for an
obstruction. If the message
does not clear after closing
the doors, turn the printer off
and on to reset the printer. If
the condition persists, contact
a local authorized HP dealer
or service representative for
service.

54.3 DENSITY
SENSOR ERROR
CYCLE POWER

Indicates a density sensor
error, or the printer is not
receiving data back from the
density sensor.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

55 PRINTER ERROR
CYCLE POWER

Indicates a printer command
error. The commands cannot
be exchanged between the
printer and its controller.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

56.1 ERROR
CYCLE POWER

Indicates an input feed error
(such as requesting to feed
transparencies through the
duplexer), or the input tray is
not installed.

If the input tray you are trying
to print from is not installed,
install the input tray. Turn the
printer off and on to reset the
printer. If the condition
persists, contact a local
authorized HP dealer or
service representative for
service.

134 7 Printer Control Panel Messages

Message

Description

Recommended Action

56.2 ERROR
CYCLE POWER

Indicates an illegal output
error. For example, the
multi-bin mailbox is not
installed and it was selected
as the output destination, or
there are transparencies in
the duplexer.

Open the printer and remove
media from the paper path.
Verify that the media type is
set in the printer control panel.
Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service. For more information
on configuring input trays, see
“Configuring Media Type and
Size” in chapter 2.

57.X FAN FAILURE

One of the cooling fans has
failed.

Turn the printer off and then
on to reset the printer. If the
message reappears, contact a
local authorized HP dealer or
service representative for
service. Do not operate the
printer in this condition or
the printer can be seriously
damaged.

X = Fan Type
1 = Rear Output Fan
(Motor 1)
2 = Rear Input Fan (Motor 2)
3 = Left Output Fan (Motor 3)
58.1 ERROR
CYCLE POWER

Indicates that the paper
diverter inside the upper right
door is out of position,
causing an error feeding
media from tray 1.

Open the upper right door and
check for a media jam or
misfed media. Turn the printer
off and on to reset the printer.
If the message reappears,
contact a local authorized HP
dealer or service
representative for service.

59.X MOTOR ERROR
CYCLE POWER

Indicates that the main printer
motor is not working properly.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

X = Description
0 = General Error
1 = Startup Error
2 = Rotation Error

Printer Messages 135

Message

Description

Recommended Action

62.X SERVICE
CYCLE POWER

Indicates that a problem
exists with the internal
memory.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

X = Description
0 = Internal ROM or RAM
1-8 = DIMM slots 1-8
63 SERVICE
CYCLE POWER

Indicates that the internal
RAM memory test failed.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

64 PRINTER ERROR
CYCLE POWER

Indicates a scan buffer error.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

65 PRINTER ERROR
CYCLE POWER

Indicates a dynamic RAM
controller error.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

66.X0.YY C-LINK
COMM ERROR
CHECK CABLES
AND CYCLE POWER

Indicates a communication
error between tray 4 and the
printer.

Verify that the communication
and power cables are
connected. Press GO to
continue printing. If the
message persists, turn the
printer off and on to reset the
printer.

X/YY Description
X = Device number in the link
YY = Error code from the
optional device
66.X1.YY INPUT
DEVICE FAILURE
CHECK CABLES
AND CYCLE POWER

Indicates a tray 4 error.
X/YY Description
X = Device number in the link
YY = Error code from the
optional device

136 7 Printer Control Panel Messages

Verify that the communication
and power cables are
connected. Press GO to
continue printing. If the
message persists, turn the
printer off and on to reset the
printer.

Message

Description

Recommended Action

66.X2.YY OUTPUT
DEVICE FAILURE
CHECK CABLES
AND CYCLE POWER

Indicates a multi-bin mailbox
error.

Verify that the communication
and power cables are
connected. Press GO to
continue printing. If the
message persists, turn the
printer off and on to reset the
printer.

67.X PRINTER
ERROR
POWER CYCLE

Indicates an electronic
controller error.

X/YY Description
X = Device number in the link
YY = Error code from the
optional device

X = Description
1 = DC Controller Error
2 = DC Controller IC
Malfunction
3 = Internal Communication
Malfunction

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

68 NVRAM ERROR
SETTINGS CHANGED

Indicates that a recoverable
error has been detected in the
NVRAM (nonvolatile
random-access memory).

Verify the printer control panel
settings. One or more fields
might have been reset to their
factory defaults during the
error recovery. For more
information on factory
defaults, see “Factory
Defaults” in chapter 2.

68 NVRAM FULL
SETTINGS LOST

Indicates that the NVRAM is
full, and the printer is unable
to write new data to the
NVRAM.

Verify the printer control panel
settings. One or more fields
might have been reset to their
factory defaults during error
recovery. The next time the
printer is turned off and on,
NVRAM will be cleared and all
factory defaults will be
restored. For more
information on factory
defaults, see “Factory
Defaults” in chapter 2.

Printer Messages 137

Message

Description

Recommended Action

79 SERVICE
(XXXX)
CYCLE POWER

The firmware has detected an
unrecoverable error.

Turn the printer off and on to
reset the printer. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service.

X Description
01XX = IO ASIC Register
Error
02XX = Video ASIC Register
Error
03XX = IDE ASIC Register
Error
ACCESS DENIED

A user has attempted to
select a menu value while the
printer control panel locking is
enabled.

See the system administrator
for access to the printer
control panel.

CALIBRATING

The printer is adjusting the
density sensor.

No action is required.

CANCELING JOB

The printer is canceling the
current print job.

No action is required.

CHECK STAPLER
DEVICE

A staple jam occurred.

Clear the staple jam.

The density sensor values are
out of range or inconsistent.
The density sensor might be
dirty or the transfer drum
might be damaged.

Clean the density sensor.
Then turn the printer off and
on to reset the printer. If the
problem is not resolved, clean
the transfer drum. If the
condition persists, contact a
local authorized HP dealer or
service representative for
service. For information on
cleaning the printer, see
“Cleaning the Density Sensor”
and “Cleaning the Transfer
Drum” in chapter 8.

alternates with
CLEAR JAMMED
STAPLE
CLEAN DENSITY
SENSOR
CYCLE POWER

138 7 Printer Control Panel Messages

Message

Description

Recommended Action

CLEAR DUPLEX JAM
LOWER LEFT DOOR

The printer senses a media
jam in the duplexer.

Open the lower left door.
Remove the duplexer.
Remove the jammed media.
Replace the duplexer. Close
the lower left door, and wait
for the printer to warm up
before resuming printing.
WARNING! Do not touch the
fuser; it might be very hot and
could cause burns.
For more information on
clearing jams, see the quick
reference guide.

CLEAR FUSER JAM
LOWER LEFT DOOR

The printer senses a media
jam in the fuser area.

Open the lower left door.
Remove the duplexer if
installed. Remove the jammed
media. Replace the duplexer if
necessary. Close the lower
left door, and wait for the
printer to warm up before
resuming printing.

WARNING! Do not touch the
fuser; it might be very hot and
could cause burns.
For more information on
clearing jams, see the quick
reference guide.

Printer Messages 139

Message

Description

Recommended Action

CLEAR INPUT JAM

The printer senses a media
jam in the transfer and
registration area or in an input
tray.

Open the front door, press the
white button on the lower
(green) lever, and swing the
lever to the right. Open the
upper right door, remove the
transfer drum, and remove the
jammed media from under the
metal paper guide. Swing the
lower (green) lever to the left,
and close the front door. If the
message still appears on the
control panel display, open the
input tray, remove any
jammed media, and close the
input tray. Close the printer,
and wait for the printer to
warm up before resuming
printing. For more information
on clearing jams, see the
quick reference guide.

CLEAR
MAILBOX JAM

The printer senses a media
jam in the multi-bin mailbox.

Detach the multi-bin mailbox
from the printer, remove the
jammed media, reattach the
multi-bin mailbox, and wait for
the printer to warm up before
resuming printing. For more
information on clearing jams,
see the quick reference guide.

CLEAR OUTPUT JAM
UPPER LEFT DOOR

The printer senses a media
jam in the top output bin.

Open the upper left door,
remove the jammed media,
close the upper left door, and
wait for the printer to warm up
before resuming printing. For
more information on clearing
jams, see the quick reference
guide.

140 7 Printer Control Panel Messages

Message

Description

Recommended Action

CLEAR PAPER JAM

The printer senses a media
jam.

Open and shut the front door
of the printer to clear any
paper from the printer. If the
message still appears on the
printer, check all areas of the
printer for jammed media
since the printer is unable to
determine the location of the
media jam. For more
information on clearing jams,
see the quick reference guide.

CLEAR TRANSFER
JAM

The printer senses a media
jam in the transfer drum area.

Open the upper right door. Lift
the metal strip with the green
corner and remove all of the
media. Remove the transfer
drum, remove the jammed
media, reinstall the transfer
drum, close the upper right
door, and wait for the printer to
warm up before resuming
printing. For more information
on clearing jams, see the
quick reference guide.

CLEAR TRAY 4 JAM

The printer senses a media
jam in tray 4.

Open tray 4, remove the
jammed media, close tray 4,
and wait for the printer to
warm up before resuming
printing. For more information
on clearing jams, see the
quick reference guide.

CLEAR TRAY X JAM

The printer senses a media
jam in one of the optional
paper trays.

Open the indicated tray and
remove the jammed media.
Close the tray and wait for the
printer to warm up before
resuming printing. For more
information on clearing jams,
see the quick reference guide.

Printer Messages 141

Message

Description

Recommended Action

CLEAR UNEXPECTED
PAPER SIZE JAM
THEN LOAD TRAY 1

The printer senses a media
jam in tray 1.

Open the upper right door,
remove the jammed media,
and close the door. Load the
media type and size indicated
on the printer control panel.
For more information on
loading media into tray 1, see
“Printing from Tray 1” in
chapter 3. For more
information on clearing jams,
see the quick reference guide.

is the media type
specified in the printer driver
or application.
is the media size
specified in the printer driver
or application.
The and can
be the default media type and
size if an automatic paper
override has occurred.

CLEARING PAPER
FROM PRINTER

The printer is attempting to
remove unusable media (such
as a misfed page or media
damaged in a media jam).

No action is required.

CLOSE
DOOR

The printer senses that one of
the doors is not closed
properly.

Close the door indicated in the
message.

is one of the
printer doors.
COLD RESET

The printer has recognized
the key sequence for
performing a cold reset. The
printer will reset to the factory
default settings.

No action is required. For
more information on factory
default settings, see “Factory
Defaults” in chapter 2.

CONFIG LANGUAGE

The printer has recognized
the key sequence for
selecting the display
language.

Wait for the display language
options to appear and select
the appropriate language. For
more information on selecting
the display language, see
“Selecting the Display
Language” in chapter 2.

142 7 Printer Control Panel Messages

Message

Description

Recommended Action

CONTINUOUS TEST
PRESS CANCEL JOB

A continuous configuration
page is printing.

Press CANCEL JOB to exit the
configuration page printout
mode. If the printer is in the
process of printing when
CANCEL JOB is pressed, the
printer finishes printing the
buffered pages before
returning online.

DATA RECEIVED
PRESS GO KEY

The printer has received and
processed data and is waiting
for a form feed.

Press GO to form feed a page.
The printer will feed the page
from one of the input trays.

DISK
DEVICE FAILURE

The printer detected a printer
hard disk failure.

If access to the printer hard
disk is not required, printer
operation can continue.
Contact a local authorized HP
dealer or service
representative to replace the
printer hard disk.

DISK FILE
OPERATION FAILED

The printer has received an
illogical PJL command (such
as download to non-existent
directory).

No action is required.

DISK IS FULL

The printer hard disk is full.

From the host computer,
delete data from the printer
hard disk using the printer
drivers or a disk management
application. Or, to clear all
data from the printer hard
disk, reformat the printer hard
disk from the printer control
panel. To reformat the printer
hard disk, press MENU until
CONFIGURATION MENU appears
on the printer control panel
display. Press ITEM until
INITIALIZE DISK appears on
the display. Press SELECT and
the printer hard disk will be
reformatted.

Printer Messages 143

Message

Description

Recommended Action

DISK IS
WRITE PROTECTED

A user has attempted to save
to the printer hard disk or
send a proof and hold job to
the printer while the printer
hard disk is write-protected.

See the system administrator
for access to the printer hard
disk.

DRUM ERROR
REPLACE KIT

The printer has detected an
error in the imaging drum.

Open the front door. Raise the
green and blue levers.
Remove the imaging drum.
Reinstall the drum, lower both
of the levers, and close the
front door. If the problem
persists, contact a local
authorized HP dealer or
service representative for
service.

DRUM LIFE LOW
REPLACE KIT

The imaging drum is almost
past its specified life.

Although printing can
continue, the drum kit should
be replaced for optimum
printer operation. For more
information on replacing the
drum kit, see the installation
guide included with the drum
kit. For more information on
configuring the printer
response to this message,
see “Selecting Toner Low
Response” in chapter 2.

DRUM LIFE OUT
REPLACE DRUM KIT

The imaging drum is past its
specified life.

Printing cannot continue until
the drum kit has been
replaced. For more
information on replacing the
drum kit, see the installation
guide included with the drum
kit.

144 7 Printer Control Panel Messages

Message

Description

Recommended Action

DUPLEX ERROR
CHECK DUPLEXER

The printer has detected an
error in the duplexer.

Open the lower left door,
press the green tab on the
right side of the duplexer, and
pull the duplexer out of the
printer. Check for and remove
any jammed media from the
duplexer. Reinstall the
duplexer. Turn the printer off
and then on. If the problem
persists, contact a local
authorized HP dealer or
service representative for
service.

EIO N
INITIALIZING

An EIO accessory is
initializing.

No action is required.

N = EIO Slot Number
1 = Bottom EIO Slot
2 = Top EIO Slot
EIO N
NOT FUNCTIONAL

Indicates an EIO card error.
The error is logged to the
event log with more detail.

Turn the printer off and on to
reset the printer. If the
condition persists, replace the
offending EIO accessory.

N = EIO Slot Number
1 = Bottom EIO Slot
2 = Top EIO Slot
ENGINE TEST

The printer is running an
internal test to verify
operation. When the printer is
finished, the printer returns to
the ready state but remains
offline.

FACE UP
OUTPUT BIN FULL

The top output bin (face up)
Remove all media from the
on the multi-bin mailbox is full. top output bin on the multi-bin
mailbox to continue printing.

Press GO to bring the printer
online.

Printer Messages 145

Message

Description

Recommended Action

FUSER LIFE LOW
REPLACE KIT

The fuser and paper rollers
are almost past their specified
life.

Although printing can
continue, the fuser should be
replaced for optimum printer
operation. For more
information on replacing the
fuser, see the installation
guide included with the fuser
kit.

FUSER LIFE OUT
REPLACE KIT

The fuser and paper rollers
are past their specified life.

Replace the fuser kit and
reset the fuser counter before
attempting to print. For more
information on replacing the
fuser kit and resetting the
counter, see the installation
guide included with the fuser
kit. For more information on
configuring the printer
response to this message,
see “Selecting Toner Low
Response” in chapter 2.

INCORRECT FUSER
LOWER LEFT DOOR

The printer has detected that
an incompatible fuser
(possibly the wrong voltage of
fuser for the printer) has been
installed.

Remove the fuser and install
the fuser specified for use with
this printer. Printing cannot
continue until the correct fuser
is installed in the printer. For
information on ordering a
fuser kit, see “Accessories,
Options, and Related
Products” in chapter 8.

INPUT DEVICE
PAPER PATH OPEN

The media transfer door on
tray 4 is open.

Close the media transfer door.

146 7 Printer Control Panel Messages

Message

Description

Recommended Action

INSTALL
TONER

The toner cartridge is either
not installed or not correctly
installed in the printer.

Insert the cartridge or make
sure the installed cartridge is
correctly seated in the printer.

can be cyan,
magenta, yellow, or black.

Note: The color toner
carousel will not rotate unless
the clear door is closed, the
imaging drum and black toner
cartridge are installed
completely (including
removing the orange seal
from the black toner cartridge
and swinging the upper lever
to the left), and the upper right
door is closed.
For more information on
installing toner cartridges, see
the installation guide included
with the toner cartridge.

INSTALL FUSER
LOWER LEFT DOOR

The printer has detected that
the fuser is not installed.

Install the fuser and verify that
it is correctly seated in the
printer before attempting to
print. For more information on
installing the fuser, see the
installation guide included
with the fuser kit.

Printer Messages 147

Message

Description

Recommended Action

INSTALL IMAGING
DRUM
OPEN FRONT DOOR

The printer has detected that
the imaging drum is not
installed.

Install the imaging drum
before attempting to print. If
the condition persists, take the
imaging drum out and reinstall
it.
Note: The imaging drum must
be installed and the upper
lever must be to the left in
order for the color toner
carousel to rotate.
For more information on
installing the imaging drum,
see the getting started guide
or the installation guide
included with the drum kit.

INSTALL
TRANSFER DRUM
OPEN RIGHT DOOR

The printer has detected that
the transfer drum is not
installed.

Install the transfer drum
before attempting to print. If
the condition persists, take the
transfer drum out and reinstall
it. For more information on
installing the transfer drum,
see the getting started guide
or the installation guide
included with the transfer kit.

LANGUAGE =

Displayed during start up.

No action is required. For
more information on changing
the printer control panel
display language, see
“Selecting the Display
Language” in chapter 2.

is the printer control
panel display language.

LEFT
OUTPUT BIN FULL

The left output bin on the
printer is full.

148 7 Printer Control Panel Messages

Remove all media from the
left output bin of the printer to
continue printing.

Message

Description

Recommended Action

LOCK TONER LEVER

The blue lever inside the clear
door is not locked.

Open the front door of the
printer, open the clear door,
and swing the blue toner lock
lever to the right. Remove the
toner cartridge, and then
reinstall it, making sure the
cartridge is all the way in the
printer. Swing the blue toner
lock lever to the left until it
clicks, and then close the
clear and front doors.

MAILBOX X
OUTPUT BIN FULL

A mailbox on the multi-bin
mailbox is full.

Remove all media from the
mailbox to continue printing.

X indicates mailbox 1 through
8.
MAILBOX
COMM ERROR
CHECK CABLES
AND CYCLE POWER

Indicates a communication
error between the multi-bin
mailbox and the printer.

Verify that the communication
and power cables are
connected. Press GO to
continue printing. If the
message persists, turn the
printer off and on to reset the
printer. If the condition still
persists, contact a local
authorized HP dealer or
service representative for
service.

MAILBOX NOT
ATTACHED

The multi-bin mailbox is not
correctly attached to the
printer.

Push the mailbox up against
printer. Verify that the wheels
on the multi-bin mailbox are
not hitting tray 4 and
preventing the multi-bin
mailbox (optional) from
attaching to the printer.

Printer Messages 149

Message

Description

Recommended Action

MANUALLY FEED

The printer is requesting a
sheet of media or envelope to
be manually fed.

Load the requested media
type and size into tray 1. If the
proper media size is already
loaded into tray 1, press GO to
initiate printing. For more
information on loading media
in tray 1, see “Printing from
Tray 1” in chapter 3.

is the media type
specified in the printer driver
or application.
is the media size
specified in the printer driver
or application.
MEMORY SHORTAGE
PAGE SIMPLIFIED

The printer is compressing
the print job so that all of the
job will fit into the available
printer memory. The print
job's appearance might be
altered by the compression of
the data.

If possible, simplify the print
job by lowering the resolution
of graphics. Or, install more
printer memory. For more
information on printer memory
options, see “Accessories,
Options, and Related
Products” in chapter 8.

NEW TONER
CARTRIDGE? = NO

This message will appear if
the printer senses that a
TONER LOW or TONER OUT
message has appeared and
then gone away, indicating
that a new toner cartridge
may have been installed.

Change to YES and press
SELECT if you just installed a
toner cartridge.

NO JOB
TO CANCEL

CANCEL JOB was pressed and
there is no job to cancel.

No action is required.

OFFLINE

The printer is offline. No error
messages are pending.

Press GO to bring the printer
online.

OUT OF MEMORY
JOB CLEARED

The printer personality for the
current job could not be run in
the available memory. The job
was canceled, and no pages
were printed.

Reprint the job. If the
message still appears, turn
the printer off and on to reset
the printer before sending the
print job again.

150 7 Printer Control Panel Messages

Press ITEM+ until you see
NEW TONER=
BLACK.
Press VALUE+ until the new
cartridge appears, then press
SELECT.

Message

Description

Recommended Action

OUTPUT BIN FULL

The bin-full sensor in the left
Face-up Bin has been
reached.

Empty the Face-up Bin.

The Stacker Bin is full.

Empty the Stacker Bin.

PCL MEMORY FULL
STORED DATA LOST

The resource save area for
the printer personality is full.
Fonts downloaded to the
printer's RAM might have
been deleted.

Turn the printer off and on to
clear the printer's RAM.

PJL OPERATIONS
FAILED

The requested PJL operation
could not be completed
because the option is
unavailable or the PJL data
was corrupt.

No action is required.

PLEASE WAIT

The printer is in the process
of going offline or into the
menus.

No action is required.

POWERSAVE ON

The printer is in Power Save
mode.

Clear this message by
pressing any key.

PRESS SELECT IF
FUSER IS NEW

The printer has detected that
a new fuser has been
installed.

If the fuser has been replaced,
press SELECT to reset the
internal counter. If the fuser
has not been replaced, press
GO.

PRESS SELECT IF
TRANSFER IS NEW

The printer has detected that
a new transfer drum has been
installed.

If the transfer drum has been
replaced, press SELECT to
reset the internal counter. If
the transfer drum has not
been replaced, press GO.

alternates with
CLEAR PAPER FROM
FACE UP
OUTPUT BIN FULL
alternates with
CLEAR PAPER FROM
OPTIONAL BIN 1

Printer Messages 151

Message

Description

Recommended Action

PRESS SELECT TO
INITIALIZE DISK

The printer hard disk is new
or has been formatted for
another file system.

Press SELECT to reformat the
printer hard disk. All data
currently on the printer hard
disk will be lost. If you don't
want to initialize the printer
hard disk, turn the printer off
and remove the printer hard
disk.

PRESS SELECT TO
LOSE DISK DATA
PRESS GO KEY
TO CANCEL

Request to confirm
initialization of the printer hard
disk.

If you want to proceed with
initialization, press SELECT.

PRINTER LANGUAGE
NOT AVAILABLE
JOB CANCELED

PJL encountered a request
for a printer personality that
does not exist in the printer.
The job was canceled and no
pages were printed.

Try reprinting the job using
PCL or PS.

PRINTING
CONFIGURATION

The printer is printing the
configuration page. When the
configuration page is printed,
the printer returns to an online
and ready state.

No action is required.

PRINTING
DEMONSTRATION

The printer is printing a
demonstration page. When
the demonstration page is
printed, the printer returns to
an online and ready state.

No action is required.

PRINTING
EVENT LOG

The printer is printing the
event log page. When the
event log page is printed, the
printer returns to an online
and ready state.

No action is required.

PRINTING
FILE DIRECTORY

The printer is printing the file
directory page. When the file
directory page is printed, the
printer returns to an online
and ready state.

No action is required.

If you do not want to initialize
the printer hard disk, press
GO.

152 7 Printer Control Panel Messages

Message

Description

Recommended Action

PRINTING
FONT LIST

The printer is printing the font
list page. When the font list
page is printed, the printer
returns to an online and ready
state.

No action is required.

PRINTING
MENU MAP

The printer is printing the
menu map page. When the
menu map page is printed,
the printer returns to an online
and ready state.

No action is required.

PROCESSING
COPY X OF Y

The printer is processing a
proof and print or mopy print
job.

No action is required.

X is the number of copies
completed.
Y is the total number of
copies.
PROCESSING JOB

The printer is actively
processing a print job.

No action is required.

PROCESSING JOB
FROM TRAY X

The printer is actively
processing a print job.

No action is required.

X is the input tray that the job
will be printed from.
PS MEMORY FULL
STORED DATA LOST

The resource save area for
the printer personality is full.
Fonts downloaded to the
printer's RAM might have
been deleted.

Turn the printer off and on to
clear the printer's RAM.

READY

The printer is online and
ready for data. No status or
printer attention messages
are pending.

No action is required.

RESETTING
ACTIVE IO

The printer is resetting active
I/O ports.

No action is required.

RESETTING
ALL IO

The printer is resetting all I/O
ports.

No action is required.

Printer Messages 153

Message

Description

Recommended Action

RESTORING
FACTORY SETTINGS

The printer is resetting the
printer's factory defaults. The
printer is in the process of
completing a cold reset.
When the reset is completed,
the printer returns to the
ready state but remains
offline.

Reset the EIO type and
configure the printer before
bringing the printer online. For
more information on factory
defaults and configuring the
printer control panel, see
chapter 2, “Using the Printer
Control Panel.”

SEPARATOR
OUTPUT BIN FULL

The multi-bin mailbox output
bins are full.

Remove all media from the
output bins on the multi-bin
mailbox to continue printing.

STACKER
OUTPUT BIN FULL

The multi-bin mailbox output
bins are full.

Remove all media from the
output bins on the multi-bin
mailbox to continue printing.

STAPLER LOW ON
STAPLES

The Stapler Cartridge has 20
to 50 staples remaining.

No action required.

STKR: ATTACH TO
PRINTER

The device is not attached to
the printer properly.

Make sure that there is a
proper attachment between
the device and the printer, and
wait for a solid green status
light on the user LED on the
device.

STKR: CLOSE
STAPLER DOOR

The Stapler door is open or it
is not closed properly.

Close the Stapler door
properly.

STKR: DETACH AND
CLEAR JAM

A paper jam occurred in the
device.

Clear the paper jam.

STKR: TRAY
OVERLOAD

The weight capacity of the
Clear the paper from the
stacker bin has been reached. Stacker Bin.

alternates with
CLEAR PAPER FROM
OPTIONAL BIN 1

154 7 Printer Control Panel Messages

Message

Description

Recommended Action

TONER LOW
REPLACE

The printer is almost out of
the specified toner. The
printer remains online.

Although printing can
continue, the toner cartridge
should be replaced for
optimum printer operation. Do
not shake the toner
cartridge in attempts to
extend the cartridge life. For
more information on replacing
the toner cartridge, see the
installation guide included
with the toner cartridge. For
more information on
configuring the printer
response to this message,
see “Selecting Toner Low
Response” in chapter 2.

can be cyan,
magenta, yellow, or black.

TONER OUT
REPLACE

The printer is out of the
specified toner and cannot
continue.
can be cyan,
magenta, yellow, or black.

Printing cannot continue until
the specified toner cartridge
has been replaced. For more
information on replacing the
toner cartridge, see the
installation guide included
with the toner cartridge.

TOO MANY FILE
STORAGE DEVICES
REMOVE EITHER
DISK

The printer can only support
one printer hard disk at a
time.

Turn the printer off and
remove either printer hard
disk. Printing will not continue
until one printer hard disk is
removed.

TOO MANY PAGES
IN JOB TO STAPLE

The job height is greater than
the stapler capacity. The
height of the job to be stapled
should not exceed 5 mm.

See the stapling specifications
on page 67 for more
information.

TOP
OUTPUT BIN FULL

The top (face-down) output
bin of the printer is full.

Remove all media from the
top (face-down) output bin on
the printer to continue
printing.

Printer Messages 155

Message

Description

Recommended Action

TRANSFER KIT LOW
REPLACE KIT

The transfer drum, transfer
belt, cleaning roller, and
charcoal filter are almost past
their specified life.

Although printing can
continue, the transfer kit
should be replaced for
optimum printer operation. For
more information on replacing
the transfer kit, see the
installation guide included
with the transfer kit.

TRANSFER KIT OUT
REPLACE KIT

The transfer drum, transfer
belt, cleaning roller, and
charcoal filter are past their
specified life.

Replace the transfer kit and
reset the transfer counter
before attempting to print. For
more information on replacing
the transfer kit and resetting
the counter, see the
installation guide included
with the transfer kit. For more
information on configuring the
printer response to this
message, see “Selecting
Toner Low Response” in
chapter 2.

TRAY 1 CONTAINS
UNKNOWN MEDIA

Media was stacked in tray 1
for continuous manual feed
printing, and the job has been
completed. However, there is
still media in the input tray.
The printer considers the
input tray not to be
configured.

Configure the media type for
tray 1 or remove the
remaining media. For more
information on configuring the
media type, see “Printing from
Tray 1” in chapter 3.

TRAY 1 LOAD

A user has requested a media
size that is not currently
installed in tray 1.

Load the media type and size
specified on the printer control
panel display. After the tray 1
is loaded, the printer
automatically brings itself
online.

is the last media type
configured for the input tray.
is the last media size
configured for the input tray.

156 7 Printer Control Panel Messages

For more information on
configuring the printer control
panel or checking printer
control panel settings, see
chapter 2, “Using the Printer
Control Panel.”

Message

Description

Recommended Action

TRAY 1 SIZE =

This message is displayed
when media is placed in tray
1.

Press -VALUE+ to view the
choices. Press SELECT when
the choice you want is
displayed, and then press GO
to bring the printer online. If
no key is pressed for 30
seconds after the media is
detected in the input tray, the
displayed size will
automatically be selected, the
message will be cleared, and
printing will begin.

is the last media size
configured for the input tray.

TRAY 4
COMM ERROR
CHECK CABLES
AND CYCLE POWER

Indicates a communication
error between tray 4 and the
printer.

TRAY X EMPTY

An input tray not currently
selected has run out of
media.

Load the media type and size
specified on the printer control
panel display. For more
information on loading media,
see chapter 3, “Common
Printing Tasks.”

X is the input tray number.
is the last media type
configured for the input tray.
is the last media size
configured for the input tray.
TRAY X LIFTING

The specified input tray is
lifting the media into position
for printing.

No action is required.

X is the input tray number.

Printer Messages 157

Message

Description

Recommended Action

TRAY X LOAD

CHECK CONTROL
PANEL SETTING

A user has requested a media
size that is not currently
installed or configured in the
printer. This message is also
generated when the current
input tray runs out of media
and no other auto-selectable
input trays contain that size of
media.

Load the media type and size
specified on the printer control
panel display, and configure
the media type in the printer
control panel. After the
requested input tray is loaded,
the printer automatically goes
online.

X is the input tray number.
is the last media type
configured for the input tray.
is the last media size
configured for the input tray.

Pressing GO will cause the
printer to attempt to print the
page on the default type and
size media.
If the condition persists, check
the input tray type and size
configuration in the printer
control panel. The correct
media type and size might be
loaded in the input tray, but
the printer will not recognize
that the media is loaded if the
printer control panel settings
do not match the media type
and size requested.
For more information on
configuring input trays, see
“Configuring Media Type and
Size” in chapter 2.

TRAY X OPEN

An input tray is open.

Close the input tray before
resuming printing.

X is the input tray number.

158 7 Printer Control Panel Messages

Message

Description

Recommended Action

TRAY X TYPE =

This message is displayed
when media is placed in an
input tray.

Press -VALUE+ to view the
choices. Press SELECT when
the choice you want is
displayed, and then press GO
to bring the printer online. If
no key is pressed for 30
seconds after the media is
detected in the input tray, the
displayed type will
automatically be selected, the
message will be cleared, and
printing will begin.

X is the input tray number.
is the last media type
configured for the input tray.

WARMING UP

The fuser is warming up.

No action is required.

Printer Messages 159

160 7 Printer Control Panel Messages

Solving Printer
Problems

Performing Basic Troubleshooting
Steps
This chapter suggests steps to solve common problems that you
might encounter while using the printer. If the printer does not
work properly, check the following items first:
z

Is the printer connected to a live power source?

Is the printer online?

Are the communications cables from the printer to the
network or the host computer connected?

Are the parallel cables IEEE-1284 compliant?

Are any messages displayed on the printer control panel?

If you recently replaced a toner cartridge, did you remove the
orange tab?

Were the printer and its software installed correctly?

For more information on installation and set up, see the getting
started guide. If you have questions that you do not find the
answers to in this chapter, see the HP Customer Care
information in the front of this manual.

Performing Basic Troubleshooting Steps 161

Working with Toner
HP recommends that you use HP LaserJet toner cartridges. HP has
designed the printer, toner cartridges, and toner formula to work
together to give you optimal image quality from the printer.
If toner gets on clothing or carpet, wipe the toner off with a dry cloth
and then wash with cold water. Warm water or the heat of a dryer will
set the toner into the clothing or carpet.

162 8 Solving Printer Problems

Media Jam Locations
The following figure shows the locations of media jams in the printer
paper path.
Figure 15

Registration and Transfer Area

Tray 2 (some printer models only)

Tray 3

Tray 4 (some printer models only)

Top Output Bin (face down)

Tray 1

Lower Right Door

Media Transfer Door (part of tray 4)

Media Jam Locations 163

Figure 16

Upper Left Door

Fuser and Duplexer (optional) area

Multi-bin Mailbox (optional)

For information on clearing jams, see the quick reference guide.

CAUTION

Resetting the transfer life count without replacing the transfer kit can
cause print quality problems and may damage the printer.

164 8 Solving Printer Problems

Media Handling Problems
Problem

Cause and Solution

Media jams

The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
The paper or other media is in poor condition. Replace
the media.
The media was not stored correctly. Replace the media.
Media should be stored in its original packaging in a dry
area.
The media type is set incorrectly. Select the correct
media type in the printer control panel. For more
information, see chapter 2, “Using the Printer Control
Panel.”
You are using media that has already passed through
the printer or a copier. Do not re-feed media.
The input tray is loaded incorrectly. Remove any excess
media from the input tray. Press the media down under
the tabs in the input tray. For more information on
loading media, see chapter 3, “Common Printing
Tasks.”
The media guides are not adjusted correctly. Adjust the
media guides so that they are firmly against the media
but not bending the media.
If you are printing on heavy media and the media is
jamming repeatedly in the top output bin, switch to the
left output bin.
If you are printing from tray 1 and the size set in your
application does not match the size of media fed into
tray 1, the printer will sense the difference in size and
stop printing to prevent damage to the printer. Remove
any remaining media, ensure the size set in your
application and the size of the media match, and reprint.
Print media is binding or sticking together. Remove any
remaining media, rotate it 180 degrees or flip it over,
and then set it back in the input tray.

Media Handling Problems 165

Problem

Cause and Solution

(Media jams, continued)

If you are using the optional multi-bin mailbox, do not
remove pages from the output bins until the printer is
finished printing.
Repeated jams in the fuser area might indicate that the
fuser is not installed correctly. Press down on the large
green lever on the left side to lock it into place. Also,
rotate the blue levers on either side of the fuser up until
they snap into place.
Repeated jams in the transfer area might indicate that
the transfer drum is not installed correctly. Remove the
transfer drum and reinstall it, making sure the knobs on
the sides of the transfer drum are in the guides inside
the printer.
Repeated jams in the multi-bin mailbox area might
indicate that the printer and multi-bin mailbox are set up
on an uneven floor. Remove the toner cartridges, and
then move the printer to a level location. Reinstall the
toner cartridges.
Repeated paper jams between the printer and the
optional 3000-sheet Stapler/Stacker or optional
3000-sheet Stacker might mean that the printer and the
optional 3000-sheet Stapler/Stacker or 3000-sheet
Stacker are set up on an uneven floor. Level the device.
See the installation guide that came with the device for
instructions.
The printer consumables are wearing out. Check the
printer control panel for messages prompting you to
replace consumables, or print a configuration page to
verify the current status of the consumables. For the
consumable replacement schedule, see “Frequency for
Replacing Printer Consumables” in chapter 6.
CLEAR INPUT JAM displays on the front panel and will not
clear even though there is no paper in the path. Or, tray
2, 3, or 4 misfeeds or continually jams when feeding.
Inspect the feed rollers. Ensure that they are completely
installed on the shaft (they should click into place).

166 8 Solving Printer Problems

Problem

Cause and Solution

Printer feeds multiple
sheets

The input tray is overfilled. Remove the excess media
from the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.
Verify that the media is under the tabs in the input tray.
Pull out the input tray, press the media down under the
tabs in the input tray, and then close the input tray.
The media is sticking together. Remove any remaining
media, rotate it 180 degrees or flip it over, and then set it
back in the input tray.
There is more than one type of media, such as paper
and transparencies, in the input tray. Remove all media
except the type you want to print on.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.

Printer feeds the
incorrect media type or
size

The correct media size is not selected in your
application. Select the correct media size in your
application.
The media types for each input tray are not configured
correctly in the printer control panel. Verify the
requested media is installed in the printer, and
reconfigure the media type for the input tray in the
printer control panel. For information on configuring the
media type in the input trays, see “Configuring Media
Type and Size” in chapter 2.
If the requested media type and size are not available,
then the printer displays a message on the printer
control panel requesting that the media type and size be
loaded. If Auto Paper Override is enabled in the printer
control panel, then after the set time, or if GO is
pressed, the printer will print on the default type and
size.

Media Handling Problems 167

Problem

Cause and Solution

Media does not feed
automatically

Manual Feed (Tray 1) is not selected in the printer
driver. Select the correct media source.
The input tray is empty. Load media into the input tray.
Media is still in the paper path after removing the
previous media jam. Open the printer doors and remove
any media from the paper path. Check the fuser area
carefully for any jams. For information on removing
media jams, see the quick reference guide.

Media does not feed from
tray 1

Manual Feed (Tray 1) is not selected in the printer
driver. Select the correct media source.
If the size set in your application does not match the
size of media fed into tray 1, the printer will sense the
difference in size and stop printing to prevent damage to
the printer. Remove any remaining media, verify the
size set in your application and the size of the media
match, adjust the media width guides so they are firmly
against the edges of the media, and reprint.
Verify that the media is being inserted far enough into
the tray 1. Insert the media into the tray 1 until the
media is tight against the printer, and slide the media
width guides until they touch both sides of the media
without bending the media.
Media is still in the paper path after removing the
previous media jam. Open the printer doors and remove
any media from the paper path. For information on
removing media jams, see the quick reference guide.

168 8 Solving Printer Problems

Problem

Cause and Solution

Media does not feed from
tray 2 or 3

The media type selected from the application has not
been configured for the input tray. Configure the media
type for the input tray in the printer control panel. For
more information on configuring media types, see
“Configuring Media Type and Size” in chapter 2.
If trays 2 and 3 are configured for the same media type
and size, the printer will only feed from a specific input
tray if that input tray is selected in your application. For
more information on selecting a input tray from your
application, see the online help for the application.
Media is still in the paper path after removing the
previous media jam. Open the printer doors and remove
any media from the paper path. For information on
removing media jams, see the quick reference guide.

Media does not feed from
tray 4

Remove the media and verify the media guides in the
front, back, and left of the input tray are configured to
the correct media size. For more information on
configuring the media guides, see “Printing from Tray 4
(some printer models only)” in chapter 3.
Verify the media type configured in the printer control
panel for tray 4 matches the media loaded in tray 4. For
more information on configuring the media type, see
“Configuring Media Type and Size” in chapter 2.

Media Handling Problems 169

Problem

Cause and Solution

(Media does not feed
from tray 4, continued)

The input tray is overfilled. Remove excess media from
the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.
The power cord is not firmly plugged into the printer,
tray 4, and the power receptacle. Remove and
reconnect the power cord.
Verify that the cables are firmly attached between tray 4
and the printer. Also, verify that the cables are
connected to the correct connector. For more
information on connecting the cables between tray 4
and the printer, see the getting started guide.
The paper rollers might need to be cleaned. Open the
lower right door, pinch together the release levers on
the end of the rollers, and slide the rollers off their
spindles. Clean the rollers with a hand wipe. Reinstall
the rollers by holding the roller by the levers and sliding
the rollers onto the spindle until the rollers click into
place.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.

Transparencies or glossy
paper will not feed from
trays 1, 2, or 3

Verify the correct media type is selected in the printer
driver or application. Or, if you are trying to print from a
particular input tray, verify that the input tray from which
you are trying to print is selected in the printer driver or
application.
Verify the media type configured in the printer control
panel for the input tray matches the media loaded in the
input tray. For more information on configuring the
media type, see “Configuring Media Type and Size” in
chapter 2.
The input tray is overfilled. Remove the excess media
from the input tray. For more information on input tray
capacity, see “Supported Media Weights and Sizes for
Input Trays” in chapter 3.

170 8 Solving Printer Problems

Problem

Cause and Solution

(Transparencies or
glossy paper will not feed
from trays 1, 2, or 3,
continued)

Verify that the media is being inserted far enough into
the tray 1. Insert the media into the tray 1 until the
media is tight against the printer, and slide the media
width guides until they touch both sides of the media
without bending the media.
Only one sheet is loaded in the input tray. Load more
than one sheet in the input tray.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.

Envelopes jam or will not
feed in the printer

Envelopes can only be printed from tray 1. If the
envelopes are in another input tray, remove the
envelopes and place them in tray 1.
Envelopes can only be printed on the front (smooth)
side. If the envelopes are loaded upside-down in tray 1,
remove the envelopes and place them flap down on tray
1 with the return address area (short edge of the
envelope) toward the printer.
Verify that the envelopes are being inserted far enough
into the tray 1. Insert the envelopes into the tray 1 until
the envelopes are tight against the printer, and slide the
media width guides until they touch both sides of the
envelopes without bending the envelopes.
The envelope does not meet the specifications for this
printer. For envelope specifications, see “Supported
Media Weights and Sizes for Input Trays” in chapter 3.

Media is not going to the
correct output bin

Verify that the correct output bin is selected in the
printer driver. For more information on changing printer
driver settings, see the online help.
The media does not meet the specifications for the
output bin. For media specifications, see “Supported
Media Weights and Sizes for Input Trays” in chapter 3.
If you are trying to send print jobs to an optional
multi-bin mailbox, optional 3000-sheet Stapler/Stacker,
or optional 3000-sheet Stacker, verify that the specific
device has been installed on the printer and in the
printer driver. Also verify the multi-bin mailbox mode,
which will affect the print job destination.

Media Handling Problems 171

Problem

Cause and Solution

Curled or wrinkled output

The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
The current media is damaged or in poor condition.
Remove the damaged media from the input tray, and
then replace with undamaged media.
You are operating the printer in excessively humid
conditions. Make sure the printer is operating within the
environmental specifications listed in appendix B.
If you are printing heavy, solid fill areas, the excessive
toner can cause excessive curl. Try printing different
halftone patterns (a lighter shade of the same color), a
lighter color, or a lighter pattern.
The paper path might be curling the page. Change the
paper path by printing from a different input tray to a
different output bin.
You are using media that was not stored correctly and
could have absorbed water. Remove and replace with
media from a fresh, unopened package.
The media has a poorly cut edge. Remove any
remaining media, rotate the media 180 degrees or flip it
over, and then set it back in the input tray.

172 8 Solving Printer Problems

Printer Response Problems
Problem

Cause and Solution

No display message

The printer might be in Power Save mode. Press GO to
bring the printer online.
The printer control panel display appears blank or is not
lit, even when the fan is running. The printer is in
standby mode (off). Turn the printer on (button in).
The power cord is not firmly plugged into both the
printer and the power receptacle. Remove and
reconnect the power cord.
The line voltage is incorrect for the printer power
configuration. Connect the printer to the correct line
voltage as specified on the Power Rating label on the
back of the printer.
The power cord is damaged or excessively worn.
Replace the power cord.
The power source receptacle is not working correctly.
Connect the printer to a different power receptacle.
If you recently installed DIMMs or a printer hard disk,
verify the communications board was reinstalled
correctly. For more information on installing DIMMs, see
appendix A, “DIMM Installation;” for more information
on installing a printer hard disk, see the installation
guide included with the printer hard disk.

Tray 4 will not power on

The power cord is not firmly plugged into both the
printer and the power receptacle. Remove and
reconnect the power cord.
Verify that the cables are firmly attached between tray 4
and the printer. Also, verify that the cables are
connected to the correct connector. For more
information on connecting the cables between tray 4
and the printer, see the getting started guide.

Printer Response Problems 173

Problem

Cause and Solution

The multi-bin mailbox will
not power on

Verify that the power cord is firmly plugged into both the
multi-bin mailbox and the power receptacle. Remove
and reconnect the power cord.
Verify that the cables are firmly attached between the
multi-bin mailbox and tray 4. Also, verify that the cables
are connected to the correct connector. For more
information on connecting the cables between the
multi-bin mailbox and tray 4, see the getting started
guide.
Verify that the multi-bin mailbox is firmly attached to the
printer.

The printer does not
recognize the multi-bin
mailbox

Verify that the power cord is firmly plugged into both the
multi-bin mailbox and the power receptacle. Remove
and reconnect the power cord.
Verify that the multi-bin mailbox is firmly attached to the
printer.
Verify that the cables are firmly attached between the
multi-bin mailbox and tray 4. Also, verify that the cables
are connected to the correct connector. For more
information on connecting the cables between the
multi-bin mailbox and tray 4, see the getting started
guide.

Printer does not
recognize the optional
paper handling device or
the user LED on the
device is off.

Check the power cords.
Check the C-link cables.
Make sure that the device has been configured in the
printer driver.
If the printer still does not recognize the device, contact
a dealer or authorized HP service provider. See the
user guide for your specific HP LaserJet printer for
service and support information.

174 8 Solving Printer Problems

Problem

Cause and Solution

Color toner carousel will
not rotate

The power cord is not firmly plugged into both the
printer and the power receptacle. Remove and
reconnect the power cord. The printer must be turned
on.
Verify the clear door is closed, the imaging drum and
black toner cartridge are installed (including removing
the orange seal from the black toner cartridge and
swinging the upper lever to the left), and the upper right
door is closed.

The printer is on, but not
receiving data (Data light
does not blink and
nothing prints)

READY is not displayed on the printer control panel.
Press GO to bring the printer online.
The printer has lost communication with the network.
Turn the printer off and then turn the printer on to
re-establish the connection.
The network cable is not correct for the network
operating system. Select the correct network cable for
the network operating system. For more information,
see the getting started guide.

Printer Response Problems 175

Problem

Cause and Solution

(The printer is on, but not
receiving data (Data light
does not blink and
nothing prints),
continued)

The interface cable is not securely connected to both
the printer and the computer. Remove and reconnect
the interface cable.
The network cable might be old or not working correctly.
Replace the network cable with a new cable.
The parallel cable might not be working correctly. Verify
that the cable is IEEE-1284 compliant and no longer
than 10 feet (approximately 3 meters), and that the
parallel advanced function in the printer control panel is
on. If necessary, turn the parallel advanced function off
through the printer control panel and replace the cable.
The network configurations on the configuration page
do not match the configurations on the host computer.
Configure the printer to match the computer
configuration, or configure the host computer to match
the printer. For network configuration information, see
the getting started guide.
If you have more than one LAN (local area network),
the computer might be on a different LAN than the
printer is on. Change LANs and reprint the job.
If you are using Windows 9x, Windows NT or Windows
2000, the host computer or the printer might not be
shared correctly. For more information on sharing, see
the Windows documentation.
If you are using Novell NetWare, you might not have
configured the queues properly. Use the
HP Web JetAdmin software to configure the queues.
For more information on configuring queues, see the
HP Web JetAdmin online help.
The computer port is not configured or working
correctly. Connect another peripheral to this port to
check the port operation.
If you are using AppleTalk, the printer is not selected in
the Chooser menu. Go to the Chooser menu. Select
the printer type. In the list box, select the printer name.
Select the printer port icon. When you close the
Chooser menu, the settings will be saved.

176 8 Solving Printer Problems

Problem

Cause and Solution

(The printer is on, but not
receiving data (Data light
does not blink and
nothing prints),
continued)

If you are using AppleTalk, verify that the AppleTalk
name matches the name on the configuration page.
Print the configuration page. Go to the Chooser menu.
Select the printer type. In the list box, select the printer
name that matches the printer name on the
configuration page. Select the printer port icon. When
you close the Chooser menu, the settings will be saved.

The printer is on and
receiving data (Data light
blinks), but nothing prints

READY is not displayed on the printer control panel.
Press GO to bring the printer online.
The levers inside the front door of the printer might not
be latched. Verify all levers inside the front door are
properly latched and close the front door.
The Data indicator is flashing. Wait for the Data
indicator to stop flashing. The printer is still receiving
data.
The printer might be out of toner. Check the printer
control panel display for TONER OUT REPLACE .
For more information on replacing the toner cartridge,
see the installation guide included with the toner
cartridge.
The imaging drum life might be exceeded. Check the
printer control panel display for DRUM LIFE OUT
REPLACE DRUM KIT. For more information on replacing
the drum kit, see the installation guide included with the
drum kit.
Check the printer control panel for messages. For more
information on resolving printer control panel
messages, see chapter 7, “Printer Control Panel
Messages.”
The parallel port might have an MS-DOS timeout error.
Add a MODE command to the autoexec.bat file. For
example, in MS-DOS 4.0 or later, use MODE LPT1: B.
For earlier versions of MS-DOS, use MODE LPT1: P.
Both examples are for a printer connected to LPT1. See
the MS-DOS documentation for more information.

Printer Response Problems 177

Problem

Cause and Solution

The printer is on, but
cannot print a PostScript
file

You are using the MS-DOS copy command with the /B
option (COPY /B PRN: or COPY
PRN: /B). Try the same command
without the /B option.
The PostScript printer driver is not selected in your
application. Select the PostScript printer driver for this
printer in your application.
The PostScript file might contain an error. Turn the
PRINT PS ERRORS option on in the printer control panel
to determine the error. Try printing the PostScript file
from another application. If necessary, update the
PostScript printer driver. For more help, see the Adobe
documentation.

Cannot select the printer
from the computer

READY is not displayed on the printer control panel.
Press GO to bring the printer online.
The correct printer driver is not loaded in the computer.
Load the correct printer driver.
The correct printer and port are not selected on the
computer. See the getting started guide to verify that
the printer is connected to the network correctly, and
then select the correct printer and port.
Print a configuration page to verify that the TCP/IP
address in the EIO settings and the printer name
matches the information in the network settings on the
host computer. Change the settings as necessary.
Verify that the network permissions have been set
correctly. For more information on network permissions,
see the network operating system documentation.
If you are on an AppleTalk network or using a Mac OS
computer, the printer is not selected correctly. Go to the
Chooser menu. Select the printer type. In the list box,
select the printer name. Select the printer port icon.
When you close the Chooser menu, the settings will be
saved.

178 8 Solving Printer Problems

Printer Control Panel and Configuration Problems
Problem

Cause and Solution

Printer control panel
settings work incorrectly

The printer control panel display appears blank or is not
lit even when the fan is running. The printer is in
standby mode (off). Turn the printer on (button in).
The printer settings in the application are different from
the printer control panel settings. The settings in your
application override the settings in the printer control
panel.
The settings were not correctly saved after changing
them. Re-select the setting, then press SELECT. An
asterisk (*) should appear to the right of the setting.
The data indicator was lit and the settings were not
activated after changing them. Re-select the printer
control panel settings. Then, if the data indicator is lit,
press SELECT to activate the settings and clear the print
buffer.
The Data indicator is lit. Buffered data exist in the
printer. Pressing SELECT activates the printer control
panel settings, but erases the buffered data. Pressing
GO prints the buffered data in the current printer control
panel settings, then activates the new printer control
panel settings.
If you are on a network, another user might have
changed the printer control panel settings. See the
system administrator to coordinate changes to printer
control panel settings.

Cannot select the
information menu

The Ready indicator is lit. Press GO to take the printer
offline.
The Data indicator is lit. Press GO to reset the printer.

Printer Control Panel and Configuration Problems 179

Problem

Cause and Solution

Cannot print a
configuration page

You did not press SELECT after selecting the
configuration page. Re-select the configuration page.
Then press SELECT to print the configuration page.
You pressed GO before pressing SELECT or before the
printer self-test was completed. Re-select the
configuration page, and then press SELECT once to
print the configuration page. Pressing GO after the
printer self-test is started, or before pressing SELECT,
stops the printer self-test and brings the printer online.
The selected input tray is empty. Load the correct
media size in the input tray.

180 8 Solving Printer Problems

Application Problems
Problem

Cause and Solution

Cannot change system
selections through
software

The correct printer driver is not loaded. Load the correct
printer driver.

Cannot select a font in
the application

The correct printer driver is not selected. Select the
correct printer driver.
The font is not available in your application. Use a font
manager utility to add the font.
If you have downloaded a font on the printer hard disk
and you do not see the font in the application, see the
download program (such as EuroForm or other font
management utilities) help for more information.
Print a disk directory page to see if the font has been
downloaded to the printer hard disk. If the font is on the
printer hard disk, install the font in Windows using a font
management utility or through the Windows control
panel. For more information on installing a font using
the Windows control panel, see the appropriate online
help.
The font might have been downloaded to the printer
RAM rather than to the printer hard disk. When the
printer is turned off and on, all data in the printer's RAM
is lost. Download the font to RAM again. For more
information on downloading fonts, see the online help.
If you selected one font and another font prints out, the
font is not available and the application has substituted
the font. Make sure the selected font has been
downloaded to the printer hard disk or printer RAM. For
more information on downloading fonts, see the online
help.

Application Problems 181

Problem

Cause and Solution

Cannot select colors in
the application

Your application does not support color. See the
documentation for your application for help.
The color mode is not selected in your application.
Select the color mode instead of the grayscale or black
and white output mode.
The correct printer driver is not loaded. Load the correct
printer driver.

182 8 Solving Printer Problems

Incorrect Printer Output
Problem

Cause and Solution

Incorrect fonts on the
printout

The font has not been correctly selected in your
application. Re-select the font in your application. For
more information on selecting fonts, see the online help
for your application.
The font is not available to the printer. Use a different
font or download the font you want. For more
information on downloading fonts, see the online help
for the printer driver.
The correct printer driver is not selected. Select the
correct printer driver. For more information on selecting
printer drivers, see the online help for the printer driver
for your application.

Cannot print all
characters in a symbol
set

The correct font is not selected. Select the correct font.
For more information on selecting fonts, see the online
help for your application.
The correct symbol set is not selected. Select the
correct symbol set. For more information on selecting
symbol sets, see the online help for your application.
The selected character is not supported by your
application. For more information, see the online help
for your application.
The selected symbol set is not supported by the printer.
Use a font that supports the symbol set or download
fonts that support the symbol set. For more information
on downloading fonts, see the online help.

Erratic or interrupted
printout

The interface cable is loose. Remove and reconnect the
interface cable.
The interface cable is damaged or bad. Connect a new
IEEE-1284 compliant interface cable.
The power cable is loose. Remove the cables, and then
firmly plug the power cord into both the printer and the
power receptacle.

Incorrect Printer Output 183

Problem

Cause and Solution

Partial printout

The media was loaded in tray 1 incorrectly. Load letteror A4-sized media with the long edge toward the
printer. Load media sizes larger than letter or A4 with
the short edge toward the printer.
Verify that the media size set in the printer driver and
the actual size of the media match. For information on
configuring the printer driver, see the online help.
A memory error message appears on the printer
control panel display. Delete from the printer memory
any unwanted downloaded fonts, style sheets, macros,
and forms, or add more memory to the printer.
If there are missing random characters, the parallel
cable might be old or bad. Replace the cable with an
IEEE-1284 compliant parallel cable.
The printer files contain errors. Check your application
to make sure the print files are error free by 1) trying to
print another file that you know is error free from within
the same application or 2) printing the file in question
from another application.

Drifting text between
consecutive pages

Your application is not resetting the printer to the top of
the page. See the software application notes or the
PCL Technical Reference Manual for specific
information.

PostScript job prints as
text

If you are using a non-Windows or custom-built
application, it is possible that the PostScript job header
is not being sent down to the printer with the file. For
more information about sending a PostScript job
header with your file, see the application's
documentation.
Your file might have an error in the PostScript code. Try
reprinting the document. For more information on
printing PostScript files, see the application's
documentation.

184 8 Solving Printer Problems

Color Printing Problems
Problem

Cause and Solution

Printed colors do not
match the screen colors

The computer and printer use different color processing
methods. Other factors, such as print media and
lighting, also influence and limit your ability to match
colors from the screen to your output. For more
information on printer driver color controls, see
chapter 5, “Using Color.”
Turn the printer off and on to reset the printer's color
calibration. If the problem persists, clean the density
sensor as described in “Cleaning the Density Sensor”
later in this chapter.
Extremely light screen colors are not being printed.
Avoid extremely light colors. Your application is
interpreting extremely light colors as white. For more
information, see the online help for your application.
Extremely dark screen colors are being printed as
black. Avoid extremely dark colors. Your application is
interpreting extremely dark colors as black. For more
information, see the online help for your application.
The screen colors differ from the printer output. Select
ColorSmart II in the Color tab of the printer driver. For
information on using the Color Swatch utility to help
match colors or another color matching system, see
“Selecting Colors” in chapter 5 or see the online help.
Each application processes colors differently. Change
applications. For more information on how a particular
application handles color, see the documentation for
the application.
The color density and balance are not set properly. For
information on changing the color density and balance,
see “Adjusting the Color Balance” in chapter 5.

Missing colors

Turn the printer off and on to reset the printer's color
calibration.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.

Color Printing Problems 185

Problem

Cause and Solution

(Missing colors,
continued)

You might be operating the printer in excessively humid
conditions. Make sure the printer is operating within the
environmental specifications listed in appendix B.
A new toner cartridge was installed without removing all
of the toner packaging. Remove the toner cartridge.
Remove all packaging, verify that the orange tab has
been pulled and the seal has been removed. Reinstall
the toner cartridge.
The printer might not be recognizing that the toner
levels are low. Open the front door, and remove and
reinstall each toner cartridge. Close the front door.
Replace the toner cartridges if TONER LOW REPLACE
or TONER OUT REPLACE appears on
the printer control panel display.

Print is black instead of
color

The color mode is not selected in your application or
printer driver. Select the color mode instead of the
grayscale or black and white mode in your application
or printer driver. For more information, see the online
help for the application or printer driver.
The correct printer driver is not selected in your
application. Select the printer driver for this printer. For
more information, see the online help for the printer
driver.
The printer is not working correctly. Verify the printer
operation by printing a configuration page from the
printer control panel. If no color appears on the
configuration page, contact a local authorized HP
dealer for service.

Inconsistent colors after
replacing the toner
cartridges

You are not using the correct toner cartridges. Use only
the HP toner cartridges that were designed for this
printer. HP has designed the printer, toner cartridges,
and toner formula to work together to give you optimal
image quality from the printer. For part number
information, see “Accessories, Options, and Related
Products” later in this chapter.
A new toner cartridge was installed without removing all
of the toner packaging. Remove the toner cartridge.
Remove all packaging, verify that the orange tab has
been pulled and the seal has been removed. Reinstall
the toner cartridge.

186 8 Solving Printer Problems

Print Quality Problems
Unless otherwise specified, all references in this section to horizontal
or vertical directions of print quality problems refer to problems found
on letter- and A4-sized media. These media sizes are fed into the
printer long edge first.
Because media sizes other than letter or A4 are fed into the printer
short edge first, the orientations of print quality problems are the
opposite of those on letter or A4-sized media. Print quality problems
that appear horizontally on a letter- or A4-sized page when it is held
with the short edge up will run vertically on other media sizes when
the page is held with the short edge up. The same is true for a vertical
defect on a letter- or A4- sized page: it will appear as a horizontal
defect on other sizes of media.
The following figure shows a print quality problem printed on both a
letter- or A4-sized page and the same defect on an 11-by-17 inch or
A3-sized page (or any other size of media).
Figure 17

Letter- or A4-sized media

11-by-17 inch or A3-sized media (or any other size of media)

Print quality problem

Direction media moves through printer

Print Quality Problems 187

Problem

Cause and Solution

Toner smear

Toner smears appear on the back of the page. The
transfer belt is dirty or the transfer belt assembly may
not be seated properly. Open and close the front door
to complete a printer self-cleaning cycle.
There might be an undetected jam in the printer. Open
and close the front door to allow the printer to clear the
jam. If the problem persists, remove the transfer drum.
Look between the drum surface and the drum handles
for the piece of media. Remove any media, and then
reinstall the transfer drum.
You recently had a media jam or the printer fed multiple
sheets of media. Open and close the front door to
complete a printer self-cleaning cycle.
If you are printing on media heavier than 28 lb
(105 g/m2) bond, you must select Heavy Paper as the
paper type on the Paper tab in the printer driver to
ensure the correct finish on the media. For more
information on changing the printer driver settings, see
the online help.

188 8 Solving Printer Problems

Problem

Cause and Solution

Horizontal lines or
streaks

A toner cartridge might be running out of toner. Check
the printer control panel display for a TONER LOW
REPLACE or TONER OUT REPLACE
message. Replace the toner cartridge indicated on the
printer control panel display. Do not shake the toner
cartridge in attempts to extend the cartridge life.
For more information on replacing the toner cartridge,
see the installation guide included with the toner
cartridge.
Dark or light lines or streaks appear in colors, except
black. A toner cartridge might be defective. If the
problem persists, contact a local authorized HP dealer
or service representative for service.
White lines or streaks only appear in the black areas of
print, but not in color areas. Print the configuration page
five times. The defect should clear with continued
printing. Then reprint the print job. If the problem
persists, replace the black toner cartridge. If the
problem persists, contact a local authorized HP dealer
or service representative for service.
Dark or white lines or streaks in all colors, including
black. Print the configuration page five times. The
defect should clear with continued printing. If the defect
does not clear, turn the printer off and on to reset the
printer's density calibration. Make sure that the transfer
belt is seated properly (rest the ends of the belt into the
notches inside the printer). If the problem persists,
replace the imaging drum. For more information on
replacing the imaging drum, see the installation guide
included with the drum kit.
Light streaks in dark solid fill areas might indicate that
the post charger on the transfer drum needs to be
cleaned. Open and close the front door to complete a
printer self-cleaning cycle. If the defect does not clear,
clean the post charger. For information on cleaning the
post charger, see “Cleaning the Post Charger” later in
this chapter.

Print Quality Problems 189

Problem

Cause and Solution

Vertical bands or very
dark background

Vertical colored bands or dark black or brown
backgrounds appear on the page. If the problem
persists after printing 10 pages, contact a local
authorized HP dealer or service representative for
service.
The new imaging drum might have a temporary
charging problem. Print several configuration pages to
clear the drum.

Faded print, or random
faded areas

A toner cartridge is running out of toner. Check for a
TONER LOW REPLACE or TONER OUT REPLACE
message on the printer control panel. Replace
the toner cartridge indicated on the display.
The media does not meet the specifications for this
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
The moisture content of the media is uneven or too
high. Try media from a different source or from an
unopened ream of media.
If you are trying to duplex on paper heavier than 28 lb
(105 g/m2) bond, at your computer select Heavy or
Cardstock as the media type in the printer driver. Print
side one of your document from tray 1. To print side
two, at your computer select Manually Print on 2nd
Side in the printer driver. Then, using tray 1 again, turn
the page over and print.
Note:
If you use the Manually Print on 2nd Side setting
when you are not printing on the second side of heavy
media, you might see sharp, inconsistent patches of
color on your output.
Some areas of some media might reject toner. Try
media from a different source or from an unopened
ream of media.
Your media is excessively rough. Change to a smooth
xerographic paper. For media specifications, see
“Supported Media Weights and Sizes for Input Trays” in
chapter 3.

190 8 Solving Printer Problems

Problem

Cause and Solution

(Faded print, or random
faded areas, continued)

The letterhead you are using is printed on rough paper.
Try a smooth xerographic paper. If this solves the
problem, make sure the letterhead vendor is using
paper that meets the specifications for this printer. For
media specifications, see “Supported Media Weights
and Sizes for Input Trays” in chapter 3.
You are operating the printer in excessively humid or
dry conditions. Make sure the printer is operating within
the environmental specifications listed appendix B.
The media was creased or wrinkled when it was loaded
in the input tray. Try media from a different source or
from an unopened ream of media.
The print on the entire page is light or faded. Remove
the transfer assembly. Reinstall the transfer assembly.
Be sure to align the arrows and then reseat the
assembly.
If you recently removed the imaging drum from the
printer, it might have been damaged by light. Turn the
printer off and on to reset the printer's density
calibration. If the problem persists, replace the imaging
drum or contact a local authorized HP dealer or service
representative for service. For more information on
replacing the imaging drum, see the installation guide
included with the drum kit.
If the print or the background is too dark, turn the
printer off and on to allow the printer to adjust its color
settings. If the problem persists, clean the density
sensor as described in “Cleaning the Density Sensor”
later in this chapter.

Print Quality Problems 191

Problem

Cause and Solution

Irregular, raised spots or
stray toner

If you are printing on heavy media (28 to 58 lb, or 105 to
216 g/m2 bond), you must select Heavy Paper as the
paper type in the Paper tab in the printer driver to
ensure the correct finish on the media. For more
information on changing printer driver settings, see the
online help.
Toner is smudged on the back of the page. Toner
collected on the transfer belt will cause smudging on
the back of a page. The belt is self-cleaning and the
smudging will normally clear within a few pages. Or,
open and close the front door to complete a printer
self-cleaning cycle.
You recently had a media jam or the printer fed multiple
sheets of media. Open and close the front door to
complete a printer self-cleaning cycle.
You are refeeding media that has already passed
through the printer or through a copier. Do not refeed
media. Refeeding media contaminates the fuser,
causing stray toner defects.
The fuser roller is contaminated. Print 5 to 10 pages to
clean the fuser roller.

Banding

Consumables might be past their rated life. Check the
printer control panel display for any messages. If no
messages appear, print a configuration page to check
the life of the consumables. Replace any consumables
that are past their rated life.
Certain halftone patterns (lighter shades of a solid
color) exaggerate banding. Try a different halftone
pattern.

192 8 Solving Printer Problems

Problem

Cause and Solution

Dull or dark colors on
transparencies

The printer is not correctly fusing the toner to the
transparency. Check Transparency in Paper tab in the
printer driver. For more information on changing the
printer driver settings, see the online help.
The media input tray is not correctly configured for
transparencies. For more information on configuring the
input tray, see “Configuring Media Type and Size” in
chapter 2.
Transparency is not selected as the media type on the
Paper tab in the printer driver. When Transparency is
selected as the media type and ColorSmart II is
selected on the Color tab, the printer will use a color
treatment optimized for projection. To choose different
color treatments for transparencies, use the Manual
setting on the Color tab. For more information on using
color, see chapter 5, “Using Color.”
Turn the printer off and on to reset the printer's density
calibration.
Reflective overhead projectors reflect light through the
transparency twice, causing excessive light scattering
and producing colors that appear dark or dull on the
screen. If you are using a reflective overhead projector
(usually a portable overhead projector), use a standard
overhead projector, if available.
You are using a transparency that is outside the
specifications for this printer. Use HP brand
transparencies to produce the best image quality for the
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
The selected colors give an undesirable appearance
when printed. Select different colors in your application.
Spots and smudges appear in the background areas of
transparencies when they are projected on the screen.
Reprint the transparencies, being careful not to touch
the surface of transparencies. Oil from your fingers and
hands can contaminate transparencies, leaving oil
spots or smudges on the transparencies.

Print Quality Problems 193

Problem

Cause and Solution

(Dull or dark colors on
transparencies,
continued)

Verify that the printer is operating in an environment
consistent with the specifications listed appendix B.

Rippled or wavy
transparencies

You are using a transparency that is outside the
specifications for this printer. Use HP brand
transparencies to produce the best image quality for the
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
There is a wave or ripple in the background when
printing a solid color. Choose a background pattern that
uses less toner.
The paper path you are using might be rippling or
waving the page. Change the paper path by printing
from a different input tray to a different output bin.

Horizontal streaks on
transparencies

You are using a transparency that is outside the
specifications for this printer. Use HP brand
transparencies to produce the best image quality for the
printer. For media specifications, see “Supported Media
Weights and Sizes for Input Trays” in chapter 3.
Reflective overhead projectors reflect light through the
transparency twice, causing excessive light scattering
and producing colors that appear dark or dull on the
screen. If you are using a reflective overhead projector
(usually a portable overhead projector), use a standard
overhead projector, if available.

194 8 Solving Printer Problems

Problem

Cause and Solution

Smudges

The printer recently had a media jam. Open and close
the front door to complete a printer self-cleaning cycle.
You recently changed to a different media size. Open
and close the front door to complete a printer
self-cleaning cycle.
If the previous page printed was a prepunched media
and there was an image in the location of the
prepunched holes, then this toner is deposited on the
back of the next page printed. Open and close the front
door to complete a printer self-cleaning cycle.
There might be an undetected jam in the printer. Open
and close the front door to allow the printer to clear the
jam. If the problem persists, remove the transfer drum.
Look between the drum surface and the drum handles
for a piece of media. Remove any media, and then
reinstall the transfer drum.

Uneven dark areas or
lines in solid fill areas on
transparencies

Repetitive defects

The printer should be cleaned. Open and shut the front
door of the printer to complete a printer self-cleaning
cycle. If the problem persists, see “Cleaning the
Transfer Drum” later in this chapter.
If the previous page printed was a prepunched media
and there was an image in the location of the
prepunched holes, then toner will be deposited on the
back of the next page printed. Open and close the front
door to complete a printer self-cleaning cycle.

Print Quality Problems 195

Problem

Cause and Solution

(Repetitive defects,
continued)

Repeating spots or specks of the same size and shape
appear on almost all pages in the same area of the
page. The repeating defects will generally be dark gray
or black. If the defect is not acceptable, cleaning or
replacing the imaging drum or the transfer drum might
be necessary. If the defect occurs one or more times on
each letter- or A4-sized page, the imaging drum should
be replaced. If the defect occurs on every other letteror A4-sized page, then the transfer drum should be
cleaned. For information on cleaning the transfer drum,
see “Cleaning the Transfer Drum” later in this chapter. If
cleaning the transfer drum does not correct the
problem, replace the transfer drum or contact a local
authorized HP dealer or service representative for
service. For more information on replacing the imaging
drum or the transfer drum, see the installation guide
included with the drum kit or transfer kit.
Unwanted marks of the same size and shape appear
more than once in the same vertical area on
transparencies only. The fuser roller is damaged.
Replace the fuser. For more information on replacing
the fuser, see the installation guide included with the
fuser kit.

Irregular wavy patterns

Irregular wavy patterns in solid fill backgrounds might
indicate that the transfer charger needs to be cleaned.
For more information on cleaning the transfer charger,
see “Cleaning the Transfer Charger” later in this
chapter.

196 8 Solving Printer Problems

Cleaning the Density
Sensor
Clean the density sensor after replacing
the imaging drum and when printed
colors are inaccurate.

To clean the density sensor and
erase lamp
1 Open the upper door on the right side
of the printer.
2 On the inside of the door, locate the
density sensor and the density
sensor brush. Use the brush to brush
off toner particles from the density
sensor and the erase lamp. Then
replace the brush.
Note
You can also use a hand wipe to clean
the density sensor. To prevent scratches
on the sensor, do not use any paper
products, such as tissue or paper towels,
to clean the sensor.
3 Close the upper right door.

Print Quality Problems 197

Cleaning the Transfer Drum
Perform these procedures only when there is an unacceptable
repetitive defect and the only other solution is replacing the transfer
drum. Many, but not all, repetitive defects can be removed using the
following procedures. Defects that appear as light spots in dark areas
of print are more likely to be corrected by this procedure than dark
spots in unprinted areas. If the procedures are performed
incorrectly or without proper care, the transfer drum can be
permanently damaged.
These procedures require the following items:

CAUTION

A print sample showing the repetitive defect

A clean, flat surface to work on

Isopropyl alcohol

A hand wipe

You can also use a dry, clean, soft, lint-free cloth, such as
cheesecloth, to clean the transfer drum. To prevent scratches on the
drum, do not use any paper products, such as tissue or paper towels,
to clean the drum.
Make sure you have a clean work area free of sharp or rough objects
that might damage the drum. To avoid damaging the drum, remove all
jewelry and watches before continuing. Contact with any of these
items can cause permanent damage.

198 8 Solving Printer Problems

To clean the transfer drum
1 Leave the printer powered on and
open the printer’s front door.
2 Push the white button on the lower
(green) lever and swing the lever to
the right.
3 Open the upper door on the right side
of the printer.
4 Using the handles, gently pull out the
transfer drum until it stops.

Print Quality Problems 199

5 Lift the drum out of the printer.
6 Place the drum on a clean, smooth
surface that is free of sharp or rough
objects.
7 Face the drum surface towards you
(the handles will be away from you).
8 Center the print sample beside the
transfer drum with the top of the page
toward the transfer drum.
9 Using the print sample as a
reference, inspect the transfer drum
for a small spot or speck that might
be causing the repetitive defects.
10 To locate the spot or speck, you might
have to rotate the transfer drum by
turning the shiny metal area on either
side of the transfer drum surface with
your fingers.
CAUTION
Use extreme care when removing a
defect from the transfer drum. Using a
sharp object to remove the defect or
allowing fingernails or jewelry to touch
the transfer drum can scratch the drum,
causing permanent damage. Do not
clean the transfer drum using force. Do
not use any water-based cleaners or
excessive alcohol. These actions can
permanently damage the transfer drum.
11 Gently rub the spot or speck with a
hand wipe.

200 8 Solving Printer Problems

12 If the speck does not come off,
dampen the hand wipe with isopropyl
alcohol. Use the hand wipe to remove
the spot or speck from the transfer
drum.
Note
If you used isopropyl alcohol to clean the
transfer drum, you might need to print 50
to 100 pages to clean any residual
isopropyl alcohol from the transfer drum.
13 To reinstall the transfer drum, align
the arrows on the ends of the drum
with the matching arrows on the
tracks inside the printer.
14 Push the drum into the printer. Be
sure both sides are inserted
completely.
15 Swing the lower (green) lever to the
left, making sure it clicks into place.
16 Close the right and front doors.
17 When the printer control panel
displays READY, reprint the print job to
verify the repetitive defect has been
eliminated.
If cleaning does not eliminate the
repetitive defect, contact a local
authorized HP dealer or service
representative for service.

Print Quality Problems 201

Cleaning the Post Charger
Clean the post charger on the transfer
drum if there are light streaks in halftone
areas.

To clean the post charger
1 Open the right upper door.
2 Locate the post charger unit cleaner
by the transfer drum handle.
3 Slide the post charger unit cleaner
across the bar several times.
4 Push the cleaner back into place.
5 Close the right upper door.

202 8 Solving Printer Problems

Cleaning the Transfer
Charger
Clean the transfer charger when
irregular wavy patterns appear in solid
backgrounds.

To clean the transfer charger
1 Open the front door.
2 Find the knob below the transfer
charger.
3 Pull the knob out and push it back in.
4 Close the front door.

Print Quality Problems 203

Accessories, Options, and Related Products
As your printing and networking needs grow, you can increase the
printer's capabilities by adding accessories and options. To order
accessories or options for the printer, call HP's Direct Marketing
Division (see the front of this guide for ordering information).

Part

Part
Number

Type / Size

Memory

C2985A

Printer Hard Disk

C7842A

Synchronous 8 MB DIMMa (SDRAM)

C7843A

Synchronous 16 MB DIMMa (SDRAM)

C7845A

Synchronous 32 MB DIMMa (SDRAM)

C7846A

Synchronous 64 MB DIMMa (SDRAM)

J3110A

Ethernet 10 Base-T

J3111A

Ethernet Combo (10 Base-T, BNC, and
LocalTalk)

J3112A

Token Ring

J3113A

10/100 Base-TX

C4782A

Duplexer

C4785A

Multi-bin Mailboxb

C4788A

Optional 3000-sheet Stapler/Stacker

C4779A

Optional 3000-sheet Stacker

EIO Accessories

Paper Handling
Accessories

204 8 Solving Printer Problems

Part

Part
Number

Type / Size

Printer Supplies

C4149A

Black Toner Cartridge

C4150A

Cyan Toner Cartridge

C4151A

Magenta Toner Cartridge

C4152A

Yellow Toner Cartridge

C4153A

Drum Kit
Imaging Drum
2 Air Filters
Hand Wipe

C4154A

Transfer Kit
Transfer Drum
Transfer Belt
Cleaning Roller
Charcoal Filter
Hand Wipe

C4155A

110-Volt Fuser Kit
Fuser
Paper Rollers
Hand Wipe

C4156A

220-Volt Fuser Kit
Fuser
Paper Rollers
Hand Wipe

C2946A

IEEE-1284 compliant parallel cable of 3 m
(approximately 10 ft.) with 25-pin male/micro
36-pin male (“C” size) connector

92215S

Macintosh DIN-8 printer cable

92215N

HP LocalTalk Cable Kit

C2934A

HP Color LaserJet Transparency (letter), 50
sheets

C2936A

HP Color LaserJet Transparency (A4), 50
sheets

C4179A

HP SoftGloss paper (letter), 200 sheets

C4179B

HP SoftGloss paper (A4), 200 sheets

Cables

Media

Accessories, Options, and Related Products 205

Part
Reference
Materials

Part
Number

Type / Size

5010-6394

HP LaserJet Printer Family Paper Specifications
Guide

5021-0337

PCL/PJL Technical Reference Packagec

You must install DRAM DIMMs in synchronized pairs, for example two 8 MB DIMMs.

You must have a 2,000 sheet input tray (tray 4) installed in the printer in order to install a multi-bin
mailbox.

This package contains information on PCL and PJL.

206 8 Solving Printer Problems

DIMM Installation
Supported DIMMs
The printer supports the following types of DIMMs (dual inline
memory modules):
z

ROM

Synchronous DRAM

EDO (extended data out) or Fast Page Mode DIMMs are not
supported.

Installing DIMMs
The printer supports ROM (font) and synchronous DRAM
(memory) DIMMs. ROM (font) DIMMs need not be installed in a
specific configuration. DRAM (memory) DIMMs must be installed
in synchronized pairs: two DIMMs with the same amount of
DRAM (memory) are installed in slots such as 1 and 2 (see
task 5 on page 209). A ROM (font) DIMM can be installed in
slots 1 and 3, and slot 2 should be empty. However, ROM (font)
DIMMs cannot be installed as pairs (in corresponding left and
right slots).

Supported DIMMs 207

To install a DIMM
1 Synchronous DRAM (memory)
DIMMs must be installed in pairs.
2 Print a configuration page. Next turn
the printer off and disconnect it from
its power source. Locate the
formatter board on the left rear of the
printer.
3 Loosen the two thumb screws by
hand or with a #2 Phillips screwdriver.
4 Slide the formatter board out and lay
it on a flat, grounded surface.

208 A DIMM Installation

5 The DIMM slots are paired: 1-2, 3-4,
5-6, and 7-8. The ROM (font) DIMMs
are placed in odd numbered slots.
Place DIMMs in the next available
slots.
6 Push the levers down as shown.
7 Match the notches on the DIMMs with
the tabs on the connectors. Firmly
push the DIMM into the slot until the
levers lock. Repeat for each DIMM.

Supported DIMMs 209

8 Insert the formatter board into the
printer, ensuring that the edges of the
board line up with the guides in the
printer.
9 Tighten the thumb screws, reconnect
the power, and turn on the printer.
10 Confirm installation: print a
configuration page and compare it
with the previous configuration page.

210 A DIMM Installation

Specifications
Electrical Specifications

Power Requirements

110-Volt Models

220-Volt Models

100-127 V (+/- 10%)

220-240 V (+/- 10%)

50/60 Hz (+/- 2 Hz)

Power Consumption (typical)
z

During printing (black &
white)

750 W (average)

During printing (color)

375 W (average)

During idlea

190 W (average)

During Power Save mode

< 45 W

12.0 A at 120 V

6.0 A at 220 V

Minimum recommended
circuit capacity for typical
product
a.

When the printer is in standby (off) mode, a minimal amount of energy is still consumed. Energy
consumption can be eliminated by disconnecting the printer power cord from the power source.

Electrical Specifications 211

Operating Environmental Specifications

Temperature
z
Recommended

68 to 79° F (20 to 26° C)

59 to 86° F (15 to 30° C)

Allowed

Humidity
z
Recommended

20 to 50% RH

10 to 80% RH

Allowed

Altitude
Allowed

212 B Specifications

0 to 10,000 ft (0 to 3,048 m)

Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.

This HP LaserJet printer design eliminates:
z

Ozone Production
This HP LaserJet printer contains an ozone filter to protect office
air quality. See the maintenance section of this user guide for
suggested replacement intervals.

This HP LaserJet printer design reduces:
z

Energy Consumption
Energy usage drops to less than 45 W while in low-power (Power
Save) mode. Not only does this save natural resources, but it also
saves money without affecting the high performance of this
printer. This product qualifies for the ENERGY STAR program.
ENERGY STAR is a voluntary program established to encourage
the development of energy-efficient office products. ENERGY STAR
is a U.S. registered service mark of the U.S. EPA.

As an ENERGY STAR partner,
Hewlett-Packard Company has
determined that this product meets
ENERGY STAR Guidelines for energy
efficiency.
z

Toner Consumption
EconoMode/Toner Miser uses significantly less toner, which may
extend the life of the toner cartridge.

Environmental Product Stewardship Program 213

Paper Usage
This printer either has an optional duplexing accessory or one
already built in. The printer's duplexing feature, which provides for
two-sided printing, reduces paper usage and the resulting
demands on natural resources. Depending on the type of
software program in use, you can request for a number of pages
of your document to be printed on one page of paper. This N-up
printing practice and the printer's automatic/manual duplexing
feature, which provides two-sided printing, can reduce paper
usage and the resulting demands on natural resources.

The design of this HP LaserJet printer facilitates the
recycling of:
z

Plastics
Plastic parts have markings according to international standards
that enhance the ability to identify plastics for recycling purposes
at the end of the printer's life.

HP Toner Cartridges/Photoconductive Drum
In many countries/regions, this product's toner cartridge,
photoconductive drum, transfer assembly, and fuser can be returned
to HP at the end of each item's useful life. A prepaid shipping label
and instructions on how to return the toner cartridge/drum are
included with the replacement toner cartridge/drum. If your
country/region is not listed in the replacement's brochure, see the
HP Customer Care information in the front of this guide.

HP LaserJet Printing Supplies
In many countries/regions, this product's printing supplies (e.g., toner
cartridge, drum, fuser) can be returned to HP through the HP Planet
Partners Printing Supplies Environmental Program. An easy to use
and free takeback program is available in over 20 countries.
Multi-lingual program information and instructions are included in
every new HP LaserJet toner cartridge and consumables package.

214 B Specifications

HP Planet Partners Printing Supplies Environmental
Program Information
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than 25 million used LaserJet toner cartridges that
otherwise may have been discarded in the world's landfills. The HP
LaserJet toner cartridges and consumables are collected and bulk
shipped to our resource and recovery partners who disassemble the
cartridge. After a thorough quality inspection, selected parts such as
nuts, screws, and clips are reclaimed for use in new cartridges.
Remaining materials are separated and converted into raw materials
for use by other industries to make a variety of useful products.

US Returns
For a more environmentally responsible return of used cartridges and
consumables, HP encourages the use of bulk returns. Simply bundle
two or more cartridges together and use the single, pre-paid,
pre-addressed UPS label that is supplied in the package. For more
information in the U.S., call (1) (800) (340-2445) or visit the HP
LaserJet Supplies website at
http://www.ljsupplies.com/planetpartners/. For more information in
Mexico, call 258-40-44 (Mexico City) or (1) (800) 900-7200 (outside
Mexico City). Or, visit the website at http:/ /www.hp.com/latinamerica.
Non-US customers should call the local HP Sales and Service Office
or visit the following websites for further information regarding
availability of the HP Planet Partners LaserJet Toner Cartridge and
Consumables Recycling Program.
Latin America: http://www.hp.com/latinamerica
Asia Pacific countries/regions: http://www.asiapac.hp.com/planp1.htm
Europe:
http://www.hp.com/pays/eur_supplies/english/planetpartners/
z

Paper
• This printer is suited for the use of recycled papers when the
paper meets the guidelines outlined in the HP LaserJet Printer
Family Paper Specifications Guide, HP part number
5010-6394. This printer is suited for the use of recycled paper
according to DIN 19 309.
• The user guide is provided on CD-ROM, which allows the
same high-quality information to be provided without
consuming the large quantities of energy and natural
resources required to produce traditional paper manuals.

Environmental Product Stewardship Program 215

Material safety data sheet
Material Safety Data Sheets (MSDS) can be obtained by contacting
the HP LaserJet Supplies website at http://www.hp.com/go/msds. If
you do not have access to the internet, call the U.S. HP FIRST
(fax-on-demand service) at (1) (800) 231-9300. Use Index number 7
for a listing of the material safety data sheets. Non-US customers
should refer to the front of this manual for appropriate HP FIRST
phone numbers and information.

216 B Specifications

Regulatory Statements
FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

Note

Reorient or relocate the receiving antenna.

Increase separation between equipment and receiver.

Connect equipment to an outlet on a circuit different from that to
which the receiver is located.

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer not expressly approved by
HP could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the FCC
rules.

Canadian DOC Regulations
Complies with Canadian EMC Class A requirements.
<>.>>

Regulatory Statements 217

Declaration of Conformity

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA

declares, that the product

Product Name:
Model Number:
Product Options:

HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP
C7096A, C7097A, C7098A, C7099A, C7835A, C7836A
ALL

conforms to the following Product Specifications:

Safety:

EMC:

IEC 950:1991+A1+A2+A3+A4 / EN
60950:1992+A1+A2+A3+A4+A11
IEC 825-1:1993+A1 / EN 60825-1:1994+A11 Class 1 (Laser/LED)
CISPR 22:1997 / EN 55022:1998 Class A
EN 61000-3-2:1995
EN61000-3-3:1995
EN55024:1998
FCC Title 47 CFR, Part 15 Class A/ ICES-002, Issue 2
AS / NZS 3548:1995

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC, and carries the CE-Marking accordingly.

218 B Specifications

The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
2

WARNING!

This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

Boise, Idaho USA
May 1999

For regulatory topics only:

Australia Contact:

Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph
Street, Blackburn, Victoria 3130, Australia

European Contact:

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard
GmbH, Department HQ-TRE / Standards Europe, Herrenberger Strasse
110-140, D-71034 Böblingen (FAX: +49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard Company, P.O. Box 15 Mail
Stop 160, Boise, ID 83707-0015 (Phone: 208-396-6000)

Regulatory Statements 219

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:
Manufacturer's Address:

Hewlett-Packard Company
Montemorelos #299
Guadalajara Jalisco, 45060
México

declares, that the
product

Product Name:
Model Number:
Product Options:

Duplexer
C4782A
ALL

conforms to the following Product Specifications:

Safety:

IEC 950:1991+A1+A2+A3+A4 / EN
60950:1992+A1+A2+A3+A4+A11
IEC 825-1:1993+A1 / EN 60825-1:1994+A11 Class 1
(Laser/LED)

EMC:
CISPR 22:1997 / EN 55022:1998 Class B1
EN 61000-3-2:1995
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2 / ICES-002, Issue 2
AS / NZS 3548:1995

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC, and carries the CE-Marking accordingly.

The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
2

220 B Specifications

Guadalajara, Jalisco México
May 1999

For regulatory topics only:

Australia Contact:

Product Regulations Manager, Hewlett-Packard
Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria
3130, Australia

European Contact:

Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE /
Standards Europe, Herrenberger Strasse 110-140,
D-71034 Böblingen (FAX: +49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard
Company, P.O. Box 15 Mail Stop 160, Boise, ID
83707-0015 (Phone: 208-396-6000)

Regulatory Statements 221

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name:
Manufacturer's Address:

Hewlett-Packard Company
Montemorelos #299
Guadalajara Jalisco, 45060
México

declares, that the
product

Product Name:
Model Number:
Product Options:

2000-Sheet Input Tray
C4781A
All

conforms to the following Product Specifications:

Safety:

IEC 950:1991+A1+A2+A3+A4 / EN
60950:1992+A1+A2+A3+A4+A11
IEC 825-1:1993+A1 / EN 60825-1:1994+A11 Class 1
(Laser/LED)

EMC:

CISPR 22:1997 / EN 55022:1998 Class B1
EN 61000-3-2:1995
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2 / ICES-002, Issue 2
AS / NZS 3548:1995

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC, and carries the CE-Marking accordingly.

The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.

222 B Specifications

Guadalajara, Jalisco México
May 1999

For regulatory topics only:

Australia Contact:

Product Regulations Manager, Hewlett-Packard
Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria
3130, Australia

European Contact:

Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE /
Standards Europe, Herrenberger Strasse 110-140,
D-71034 Böblingen (FAX: +49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard
Company, P.O. Box 15 Mail Stop 160, Boise, ID
83707-0015 (Phone: 208-396-6000)

Regulatory Statements 223

VCCI Statement (Japan)

Korean EMI Statement

224 B Specifications

Safety Information
Laser Safety
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. This printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968. Since radiation emitted inside this printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.

WARNING!

Using controls, making adjustments, or performing procedures other
than those specified in this manual may result in exposure to
hazardous radiation.

Product Information Sheet
The Toner Product Information Sheet can be obtained by calling the
U.S. HP FIRST (Fax Information Retrieval Support Technology) at (1)
(800) 333-1917. International customers should see the front of this
manual for appropriate phone numbers and information.

Safety Information 225

Laser Statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP
laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen
pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty
standardin EN 60825-1 (1994) mukaisesti.
Varoitus!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
Varning!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP
-kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin
vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
Varo!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

226 B Specifications

Varning!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm
Teho 5 mW
Luokan 3B laser

Safety Information 227

228 B Specifications

Warranty Information
Hewlett-Packard Limited Warranty
Statement

Note

HP PRODUCT

DURATION OF
WARRANTY

HP Color LaserJet 8500, 8550N,
8550DN, 8550GN

1-year, on-site

This section does not cover warranty specifications for the 8550MFP
product. Please refer to the HP Color LaserJet 8550MFP Copy
Module User Guide.
1. HP warrants HP hardware, accessories and supplies against
defects in materials and workmanship for the period
specified above. If HP receives notice of such defects during
the warranty period, HP will, at its option, either repair or
replace products which prove to be defective. Replacement
products may be either new or like-new.
2. HP warrants that HP software will not fail to execute its
programming instructions, for the period specified above,
due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects
during the warranty period, HP will replace software media
which does not execute its programming instructions due to
such defects.
3. HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a
condition as warranted, customer will be entitled to a refund
of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to
new in performance or may have been subject to incidental
use.

Hewlett-Packard Limited Warranty Statement 229

5. The warranty period begins on the date of delivery or on the date
of installation if installed by HP. If customer schedules or delays
HP installation more than 30 days after delivery, warranty begins
on the 31st day from delivery.
6. Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published
environmental specifications for the product, or (e) improper site
preparation or maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS
FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the
product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been
directly caused by a defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES
IN THIS WARRANTY STATEMENT ARE THE CUSTOMER'S
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND: THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND
ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

230 C Warranty Information

Index
- Value + key, illustration 28

Numerics
11-by-17 inch size, print speeds 17
11-by-17 inch size, weights/types 61
12-by-18.5 inch size, weights/types 62
2,000 sheet input tray, default type 33
2,000 sheet input tray, features 18
2,000 sheet input tray, letterhead 86
2,000 sheet input tray, lights 24
2,000 sheet input tray, loading media 84
2,000 sheet input tray, media capacity 63
2,000 sheet input tray, media weights/sizes 63
2,000 sheet input tray, orienting media 79
2,000 sheet input tray, printing from 85
2,000 sheet input tray, printing tips 86
2,000 sheet input tray, verifying installation 52
3000-sheet stacker, lights 24
3000-sheet stacker, media types 66, 67
3000-sheet stapler/stacker, lights 24
3000-sheet stapler/stacker, media types 67
312-by-440 mm size, weights/types 61

A
A3 size, weights/types 61
A4 size, overriding with letter 44
A4 size, print speeds 17
A4 size, weights/types 61
A5 size, types/sizes 61
abort, print job 28
access, denied 138
accessories, features 19
accessories, ordering 204
adjusting color balance 118
adjusting paper guides in tray 4 84
adjusting paper guides in trays 2 or 3 80
air filters, illustration 124
air filters, ordering 204
air filters, replace frequency 126
Attention light, illustration 29
auto continue, setting 39
automatic PANTONE matching 113
automatic paper override setting 33
automatic switching of personalities 47

B
B4 size, weights/types 61
B5 size, weights/types 61

background, dark 190
beam error 132
belt, illustration 124
belt, replace frequency 126
bidirectional, turn off communication 46
bins, configuring output 42
bins, face-down output 42
bins, face-up output 42
bins, face-up output, illustration 22
bins, left output 42
bins, left output, illustration 22
bins, selecting output 42
bins, top output 42
black and white, print color as 112
black and white, print speeds 17
black toner cartridges, illustration 124
black toner cartridges, ordering 204
black toner cartridges, replace frequency 126
bond paper, weights/sizes 61
booklet printing 103
buttons, control panel 28
buttons, power, illustration 22

C
C5 size, weights 62
cables, connection, illustration 23
Canada, DOC regulations 217
Cancel Job key, illustration 28
canceling print job, key 28
canceling print job, message 138
card stock, duplexing 190
card stock, printing from tray 1 77
card stock, weights/sizes 61
carousel, will not rotate 175
cartridges, error 147
cartridges, ordering 204
cartridges, recycling 214
cartridges, replace 155
changing control panel settings 29
changing orientation 73
charcoal filter, illustration 124
charcoal filter, ordering 204
charcoal filter, replacement frequency 126
cleaning roller, illustration 124
cleaning roller, ordering 204
cleaning roller, replace frequency 126
cleaning, density sensor 197
cleaning, post charger 202
cleaning, toner from fabric 162

231

cleaning, transfer charger 203
cleaning, transfer drum 198
clearable warnings defaults 33
C-Link connector, illustration 23
CMS 112
CMYK ink set emulation 113
cold reset, message 142
cold reset, performing 49
color adjustments, verifying 53
color balance test page, printing 118
color calibration 53
color carousel, will not rotate 175
Color Management Systems 112
Color Swatch, printing 115
Color Test Page, printing 118
color toner carousel, will not rotate 175
color toner cartridges, illustration 124
color toner cartridges, replace frequency 126
colors, adjusting balance 118
colors, adjusting settings 111
colors, adjustment 111
colors, cannot select in application 182
colors, ColorSmart II settings 110
colors, ColorSync 112
colors, controlling output with drivers 109
colors, dark transparencies 193
colors, Detail settings 111
colors, do not match screen colors 185
colors, dull transparencies 193
colors, Halftone settings 111
colors, ICC 112
colors, management systems 112
colors, Manual settings 111
colors, media 61
colors, media specifications 72
colors, missing 185
colors, PANTONE settings 115
colors, print as black 186
colors, print speeds 17
colors, printing problems 185
colors, ramps 119
colors, Screen Match settings 111
colors, selecting 115
colors, settings 114
colors, Smooth settings 111
colors, sRGB 111
colors, transparency settings 111
colors, using colors 110
colors, verifying color adjustment settings 53
colors, Vivid settings 111
ColorSmart II, settings 110
ColorSync, settings 112
commands, printer error 134
Commercial 10 size, weights/sizes 62
communication cables, illustration 23
communication, turn off bidirectional 46

232

compatibility mode, switching to 46
configuration page, cannot print 180
configuration page, consumables percent remaining
52
configuration page, interpreting 52
configuration page, printing 51
configuration page, printing continuous 51
configuration, verifying color adjustments 53
configuration, verifying control panel lock 52
configuration, verifying control panel password 52
configuration, verifying DIMMs 52
configuration, verifying duplexer 52
configuration, verifying hard disk 52
configuration, verifying hard disk lock 52
configuration, verifying input trays 52
configuration, verifying memory 52
configuration, verifying multi-bin mailbox 52
configuration, verifying tray 1 52
configuration, verifying tray 4 52
configuration, verifying trays 2 and 3 52
configurations, printer 20
configuring the printer, network 57
configuring, consumable out response 45
configuring, control panel 38
configuring, control panel display language 50
configuring, display language 50
configuring, input trays 40
configuring, media trays 40
configuring, media type/size 40
configuring, menus 38
configuring, multi-bin mailbox 42
configuring, output bin 42
configuring, paper type/size 40
configuring, parallel advanced functions 46
configuring, Power Save 46
configuring, RAM 57
configuring, toner low response 45
connector, C-Link, illustration 23
connector, parallel, illustration 23
connector, tray 4, illustration 23
connectors, communication cable, illustration 23
connectors, EIO 23
connectors, network 23
connectors, power, illustration 23
consumables, continue if low 45
consumables, illustration 124
consumables, ordering 204
consumables, recycling 127
consumables, replace frequency 125
consumables, selecting out response 45
consumables, stop if low 45
continue, consumables if low 45
control panel, buttons 28
control panel, changing values 28
control panel, display language 50
control panel, features 28

control panel, forgotten password 49
control panel, illustration 28
control panel, keys 28
control panel, lights 28
control panel, locking 49
control panel, menus 28
control panel, message display 28
control panel, messages 129
control panel, messages not showing 173
control panel, moving through items 29
control panel, setting password 49
control panel, settings work incorrectly 179
control panel, using menus 30
control panel, verifying lock 52
control panel, verifying password 52
copies, default setting 33
curled output, causes 171, 172
customer support 3
custom-sized media, printing from tray 1 77
custom-sized media, weights/types 61
cyan toner cartridges, ordering 204
cyan toner cartridges, replace frequency 126

D
Data light, illustration 29
data, printer not receiving 175
declaration of conformity 218
defaults, binding 33
defaults, clearable warnings 33
defaults, Color Adjust Menu 36
defaults, Configuration Menu 33
defaults, control panel messages 33
defaults, copies 34
defaults, Courier 34
defaults, duplex 33
defaults, factory 32
defaults, font number 34
defaults, font source 34
defaults, I/O Menu 35
defaults, I/O timeout 35
defaults, Information Menu 32
defaults, manual feed 33
defaults, media types/sizes 33
defaults, orientation 34
defaults, override A4 with letter 33
defaults, override letter with A4 33
defaults, paper destination 33
defaults, Paper Handling Menu 33
defaults, paper override 33
defaults, paper types/sizes 34
defaults, parallel advanced functions 35
defaults, PCL as personality 47
defaults, PCL font number 34
defaults, PCL font source 34
defaults, PCL pitch 34
defaults, PCL point size 34

defaults, PCL settings 34
defaults, PCL symbol set 34
defaults, personality 33
defaults, pitch 34
defaults, point size 34
defaults, PostScript as personality 47
defaults, Power Save 33
defaults, print errors 33
defaults, printer personality 33
defaults, Printing Menu 34
defaults, Private/Stored Jobs Menu 32
defaults, Quick Copy Jobs Menu 32
defaults, Registration Duplex Menu 35
defaults, Resets Menu 35
defaults, resolution 32
defaults, selecting printer personality 47
defaults, settings 34
defaults, symbol set 34
defaults, toner low response 33
defects, repeated printed 195
deleting a held job 97
demonstration page, printing 51
density sensor, cleaning 197
density settings, verifying 53
depth, printer 123
Detail Halftone Adjust page, printing 118
Detail settings 111
digital cameras, using images 116
DIMMs, EDO 207
DIMMs, errors 133
DIMMs, Fast Page Mode 207
DIMMs, features 18
DIMMs, increasing printer memory 56
DIMMs, installation 208
DIMMs, supported 207
DIMMs, types supported 207
DIMMs, verifying configuration 52
DL size, weights 62
DOC regulations, Canadian 217
doors, front, illustration 22
doors, lower left, illustration 23
doors, lower right, illustration 22
doors, media transfer, illustration 24
doors, upper left, illustration 23
doors, upper right, illustration 22
dots per inch, digital cameras 116
dots per inch, graphics 116
dots per inch, printer default 32
dots per inch, scanners 117
Double Post Card size, weights 62
double-sided printing, default 33
double-sided printing, error 145
double-sided printing, orienting in tray 1 78
double-sided printing, orienting in tray 4 79
double-sided printing, orienting in trays 2 and 3 79
dpi, digital cameras 116

233

dpi, graphics 116
dpi, printer default 32
dpi, scanners 117
DRAM, DIMMs 207
DRAM, error 136
drum kit, errors 144
drum kit, ordering 204
drum kit, replace frequency 126
drums, imaging, illustration 124
drums, transfer, illustration 124
dual inline memory modules, EDO 207
dual inline memory modules, errors 133
dual inline memory modules, Fast Page Mode 207
dual inline memory modules, features 18
dual inline memory modules, increasing printer
memory 56
dual inline memory modules, slot configuration 207
dual inline memory modules, supported 207
dual inline memory modules, types supported 207
dual inline memory modules, verify configuration 52
duplex registration 52, 54
duplexer, error 145
duplexer, features 18
duplexer, illustration 24
duplexer, media types 65
duplexer, media weights/sizes 65
duplexer, ordering 204
duplexer, verify installation 52
duplexing, card stock 190
duplexing, default 33
duplexing, error 145
duplexing, heavy paper 190
duplexing, manual 190
duplexing, orienting in tray 1 78
duplexing, orienting in tray 4 79
duplexing, orienting in trays 2 and 3 79
dynamic random-access memory, DIMMs 207
dynamic random-access memory, error 136

E
ECP port, transmitting data across 46
EDO, DIMMs 207
EIO slot 1, illustration 23
EIO slot 2, illustration 23
EIO, connection 23
EIO, features 18
EIO, numbered errors 130
EIO, unnumbered errors 145
electrical specifications 211
EMI statement, Korean regulations 224
emulation, CMYK ink set emulation 113
energy consumption 213
Energy Star program 213
engine test 145
enhanced input/output slot 1, illustration 23
enhanced input/output slot 2, illustration 23

234

enhanced input/output, connection 23
enhanced input/output, features 18
enhanced input/output, numbered errors 130
enhanced input/output, unnumbered errors 145
envelopes, jam 171
envelopes, loading in tray 1 75
envelopes, printing on 76
envelopes, specifications 69
envelopes, weights/sizes 62
envelopes, will not feed 171
Environmental Product Stewardship Program 213
environments, saving printer 57
error log, printing 51
error messages 129
error messages, not showing 173
error, internal memory 136
error, memory 150
errors, print PostScript 33
event log, printing 51
executive size, print speeds 17
executive size, weights/types 61
expanding, memory 56
extended data out, DIMMs 207

F
face-up output bin, illustration 22
factory defaults 32
fan, failure 135
Fast Page Mode, DIMMs 207
FCC, regulations 217
features, accessories 19
features, control panel 28
features, DIMMs 18
features, duplexer 18
features, EIO 18
features, hard disk 19
features, memory 18
features, multi-bin mailbox 19
features, print speeds 17
features, printer 17
features, printer personalities 18
features, tray 4 18
features, user interface 18
file directory page, printing 51
filters, air, illustration 124
filters, charcoal, illustration 124
filters, replace frequency 126
Finland, laser statement 226
fonts, cannot select in application 181
fonts, incorrect on printout 183
fonts, numbers, PCL defaults 34
fonts, printer features 18
fonts, saving downloaded 57
fonts, sources, PCL defaults 34
frequency, air filter replacement 125
frequency, charcoal filter replacement 125

frequency, cleaning roller replacement 125
frequency, drum kit replacement 125
frequency, fuser kit replacement 126
frequency, fuser replacement 126
frequency, imaging drum replacement 125
frequency, paper rollers replacement 126
frequency, toner cartridges replacement 126
frequency, transfer belt replacement 125
frequency, transfer drum replacement 125
frequency, transfer kit replacement 125
front door, illustration 22
fuser kit, ordering 204
fuser kit, replace frequency 126
fuser, error 132
fuser, illustration 124
fuser, ordering 204
fuser, replacement frequency 126

G
gauge, HP TonerGauge 88
glossy media, printing from tray 1 77
glossy media, weights/sizes 61
glossy media, will not feed 170
Go key, illustration 28
graphics, resolution 116
graphics, using scanners 117

I
I/O, default timeout 35
I/O, resetting 153
I/O, setting timeout 48
ICC, settings 112
images, using digital camera 116
imaging drum, error 148
imaging drum, illustration 124
imaging drum, ordering 204
imaging drum, recycling 214
imaging drum, replace frequency 126
Information Menu, cannot select 179
input trays, illustration 22
input trays, lights 24
input trays, paper sizes supported 18
input trays, verifying configuration 52
input/output, default timeout 35
input/output, resetting 153
input/output, setting timeout 48
ISO B5 size, weights/types 61

J
Japan, VCCI statement 224
JetSend, installing 105
JIS B4 size, weights/types 61
JIS B5 size, weights/types 61
JPOSTD size, weights 62

H
halftone, settings 111
hand wipe, ordering 204
hard disk, failure 143
hard disk, features 19
hard disk, increasing printer memory 56
hard disk, initializing 152
hard disk, ordering 204
hard disk, storing data on 56
hard disk, verifying installation 52
hard disk, verifying lock 52
heavy media, printing on backside 104
heavy paper, duplexing 190
heavy paper, printing from tray 1 77
heavy paper, specifications 70
heavy paper, weights/sizes 61
height, printer 123
help, using online 129
HP ColorSmart II, settings 110
HP Customer Care Centers 10
HP LaserJet Resource Manager 106
HP LaserJet Utility 107
HP support services 3
HP TonerGauge 88
HP TonerGauge, resetting 127
HP Web JetAdmin, locking control panel from 49

K
keys, control panel 28
Korea, EMI statement 224

L
labels, print speeds 17
labels, specifications 71
labels, weights/sizes 62
languages, control panel display 50
laser, safety 225
laser, statement for Finland 226
LaserJet Resource Manager 106
ledger size, print speeds 17
ledger size, weights/types 61
left doors, lower, illustration 23
left doors, upper, illustration 23
left output bin, illustration 22
legal size, print speeds 17
legal size, weights/types 61
letter size, override with A4 44
letter size, print speeds 17
letter size, weights/types 61
letterhead, printing from tray 4 86
letterhead, printing from trays 2 and 3 83
letterhead, specifications 68
letterhead, weights/sizes 61
lights, 3000-sheet Stacker 24

235

lights, 3000-sheet Stapler/Stacker 24
lights, Attention 29
lights, Data 29
lights, multi-bin mailbox 24
lights, Ready 29
lights, tray 4 24
loading, envelopes in tray 1 75
loading, media in tray 1 74
loading, media in tray 4 84
loading, media in trays 2 and 3 80
locating, consumables 124
locking, control panel 49
locking, verifying control panel 52
log, printing error 51
log, printing event 51
lower left door, illustration 23
lower right door, illustration 22

M
Mac OS, color settings 112
Mac OS, ColorSync 112
Macintosh, color settings 112
Macintosh, ColorSync 112
magenta toner cartridges, ordering 204
magenta toner cartridges, replace frequency 126
maintenance, density sensor 197
maintenance, making room for 123
manual feed, default 33
maps, printing menu 37
Material safety data sheet, obtaining 216
measurements, printer 123
measurements, space for printer 123
media guides, adjusting in tray 4 84
media guides, adjusting in trays 2 or 3 80
media jams, causes 165
media jams, duplexer 139
media jams, fuser 139
media jams, locations 163
media jams, transfer 141
media jams, troubleshooting 165
media transfer door, illustration 24
media trays, illustration 22
media trays, lights 24
media trays, paper sizes supported 18
media trays, verifying configuration 52
media trays, verifying installation 52
media, capacity of trays 60
media, clearing from printer 142
media, configuring types/sizes 40
media, default destination 33
media, default override 33
media, default size 34
media, incorrect size fed 167
media, loading in tray 1 74
media, loading in tray 4 84
media, loading in trays 2 and 3 80

236

media, maximum size 18
media, ordering 204
media, orienting in tray 1 78
media, orienting in tray 4 79
media, orienting in trays 2 and 3 79
media, printing from tray 1 74
media, printing from trays 2 and 3 82
media, request types/sizes 157
media, specifications 59
media, to avoid 72
media, type/size override 43
media, types supported 60
media, unexpected size 131
media, using recycled 215
media, weights/sizes 60
media, will not feed 168
memory, error 150
memory, expanding 56
memory, features 18
memory, insufficient 130
memory, internal error 136
memory, optional hard disk 56
memory, standard printer 56
memory, verifying installation 52
Menu key, illustration 28
menu maps, printing 51
menus, control panel 28
menus, printing maps 37
menus, restoring settings 154
menus, using control panel 30
messages, control panel 129
messages, display 28
messages, not showing 173
missing colors 185
Monarch size, weights 62
multi-bin mailbox, configuring 42
multi-bin mailbox, features 19
multi-bin mailbox, lights 24
multi-bin mailbox, media capacity 63
multi-bin mailbox, media types 63
multi-bin mailbox, media weights/sizes 63
multi-bin mailbox, ordering 204
multi-bin mailbox, verifying installation 52
multiple pages on one sheet 92
multiple sheets, causes of feeding 167

N
network, configuring the printer 57
networking, connections 23
neutral axis 119
nonvolatile random-access memory, full 137
n-up printing 92
NVRAM, full 137

O
on/off switch, illustration 22
EN

online help, using 129
online, bringing printer 28
operating environmental specifications 212
ordering, accessories and options 204
ordering, consumables 204
ordering, supplies 204
orientation, changing 73
orientation, default 34
orienting, media in tray 1 78
orienting, media in tray 4 79
orienting, media in trays 2 and 3 79
output bins, face-down 42
output bins, face-up 42
output bins, left 42
output bins, selecting 42
output bins, top 42
output, curled or wrinkled 171, 172
overriding, A4 with letter 44
overriding, A4 with letter default 33
overriding, letter with A4 44
overriding, letter with A4 default 33
overriding, media type/size 43

P
pages per minute, for media types/sizes 17
pages, number printed 52
pages, printed since color adjustment 53
PANTONE settings 115
PANTONE, automatic matching 113
paper guides, adjusting in tray 4 84
paper guides, adjusting in trays 2 or 3 80
paper jams, causes 165
paper jams, duplexer 139
paper jams, fuser 139
paper jams, locations 163
paper jams, transfer 141
paper jams, troubleshooting 165
paper rollers, replacement frequency 126
paper trays, illustration 22
paper trays, lights 24
paper trays, paper sizes supported 18
paper trays, verifying configuration 52
paper, capacity of trays 60
paper, clearing from printer 142
paper, configuring types/sizes 40
paper, default destination 33
paper, default override 33
paper, default size 34
paper, incorrect size fed 167
paper, loading in tray 1 74
paper, loading in tray 4 84
paper, loading in trays 2 and 3 80
paper, multiple pages on one sheet 92
paper, ordering 204
paper, orienting in tray 1 78
paper, orienting in tray 4 79

paper, orienting in trays 2 and 3 79
paper, printing from tray 1 74
paper, printing from trays 2 and 3 82
paper, request types/sizes 157
paper, selecting by size and type 89
paper, specifications 59
paper, to avoid 72
paper, type/size override 43
paper, types supported 60
paper, unexpected size 131
paper, using recycled 215
paper, weights/sizes 60
paper, will not feed 168
parallel connector, illustration 23
parallel, default advanced functions 35
parallel, ordering cable 204
parallel, setting advanced functions 46
parts, consumables, illustration 124
passwords, forgotten 49
passwords, setting control panel 49
passwords, verifying configuration 52
PCL, default settings 34
PCL, firmware date code 52
PCL, font list, printing 51
PCL, font number 34
PCL, font source 34
PCL, pitch 34
PCL, point size 34
PCL, selecting 47
PCL, symbol sets 34
personality, defaults 33
photoconductive drum, error 148
photoconductive drum, illustration 124
photoconductive drum, ordering 204
photoconductive drum, recycling 214
photoconductive drum, replace frequency 126
photographs, using digital cameras 116
pitch, PCL default settings 34
PJL, error 151
plain paper, weights/sizes 60
plastics, recycling 214
point sizes, PCL default settings 34
post charger, cleaning 202
PostScript, file will not print 178
PostScript, selecting 47
power button, illustration 22
power connector, illustration 23
Power Save, defaults 33
Power Save, setting time 46
power switch, illustration 22
power, consumption 213
PPM, for media types/sizes 17
preprinted forms, specifications 68
preprinted forms, weights/sizes 61
prepunched paper, weights/sizes 61
print jobs, canceling 28

237

print jobs, delayed 48
print jobs, incomplete 48
print quality, problems 187
print speeds, factors affecting 19
print speeds, for media types/sizes 17
printer driver, different first page 91
printer driver, multiple pages on one sheet 91, 92
printer driver, selecting paper by size and type 89, 91
printer messages 129
printer messages, not showing 173
printer personalities, features 18
printer personalities, selecting default 47
printer stand, illustration 22
printer, configurations 20
printing, backside of heavy media 104
printing, booklet 103
printing, cannot print symbol set 183
printing, color balance test page 119
printing, color problems 185
printing, Color Swatch 115
printing, configuration page 51
printing, continuous configuration pages 51
printing, demonstration page 51
printing, Detail Halftone Adjust page 119
printing, drifting text 184
printing, envelopes 76
printing, erratic 183
printing, error log 51
printing, event log 51
printing, file directory page 51
printing, fonts incorrect 183
printing, from tray 1 74
printing, from tray 4 85
printing, from trays 2 or 3 82
printing, interrupted 183
printing, menu maps 37
printing, partial pages 184
printing, PCL font list 51
printing, PostScript font list 51
printing, private job 99
printing, PS font list 51
printing, quick copying 95
printing, repeated defects on page 195
printing, Smooth Halftone Adjust page 119
printing, storing print job 101
printing, tips for tray 1 77
printing, tips for tray 4 86
printing, tips for trays 2 and 3 83
printing, variable data 102
private job, printing 99
product information sheets, obtaining 225
product numbers, verifying 52
proof and hold, continuing jobs 97
PS, file will not print 178
PS, printing font list 51
PS, selecting 47

238

punched paper, weights/sizes 61

Q
quick copying, print job 95
quick sets, creating and using 93

R
RAM, configuring 57
RAM, internal error 136
ramp, color 119
random-access memory, configuring 57
random-access memory, internal error 136
read-only memory, DIMMs 207
Ready light, illustration 29
recycled media, specifications 69
recycled media, weights/sizes 61
recycled, paper using 215
recycling, parts and supplies 214
recycling, used consumables 127
regulations, Canadian DOC 217
regulations, declaration of conformity 218
regulations, FCC 217
regulations, Korean EMI statement 224
regulations, VCCI statement (Japan) 224
replacing air filters, frequency 126
replacing charcoal filter, frequency 126
replacing cleaning roller, frequency 126
replacing consumables, frequency 125
replacing drum kit, frequency 126
replacing fuser kit, frequency 126
replacing fuser, frequency 126
replacing imaging drum, frequency 126
replacing paper rollers, frequency 126
replacing toner cartridge, frequency 126
replacing transfer belt, frequency 126
replacing transfer drum, frequency 126
replacing transfer kit, frequency 126
reset, cold, message 142
reset, cold, performing 49
resolution, digital cameras 116
resolution, graphics 116
resolution, printer default 32
resolution, scanners 117
Resource Manager, HP LaserJet 106
resource saving, configuring RAM 57
resource saving, setting 57
resource saving, using 47
returning parts 215
right doors, lower, illustration 22
right doors, upper, illustration 22
rollers, cleaning, illustration 124
rollers, cleaning, ordering 204
rollers, cleaning, replace frequency 126
rollers, paper, replace frequency 126
rollers, paper, replacement frequency 126
ROM DIMMs 207
EN

rotate, color toner carousel 175

S
safety, laser 225
saving, downloaded fonts 57
saving, printer environments 57
scan buffer error 136
scanner error 132
scanners, using images from 117
Screen Match settings 111
Select key, illustration 29
selecting Color Swatch 115
selecting colors 115
selecting consumable out response 45
selecting control panel display language 50
selecting default printer personality 47
selecting output bin 42
selecting PANTONE 115
selecting PCL personality 47
selecting PostScript personality 47
selecting Power Save 46
sensor, cleaning density 197
serial numbers, verifying 52
service code, verifying 52
settings, adjusting color 114
settings, auto continue 39
settings, black and white printing 112
settings, changing control panel 29
settings, color adjustment 111
settings, ColorSync 112
settings, consumable out response 45
settings, control panel display language 50
settings, default printer personality 47
settings, Detail 111
settings, Halftone 111
settings, HP ColorSmart II 110
settings, I/O timeout 48
settings, ICC 112
settings, Manual color 111
settings, parallel advanced functions 46
settings, Power Save 46
settings, resource saving 57
settings, Screen Match 111
settings, Smooth 111
settings, toner low response 45
settings, transparencies 111
settings, troubleshooting transparencies 193
settings, verifying memory 52
settings, Vivid 111
simplexing, orienting in tray 1 78
simplexing, orienting in tray 4 79
simplexing, orienting in trays 2 and 3 79
single-sided printing, orienting in tray 1 78
single-sided printing, orienting in tray 4 79
single-sided printing, orienting in trays 2 and 3 79
sizes, configuring media 40

sizes, printer 123
sizes, selecting media 40
sizes, supported media 60
smears, toner 188
Smooth Halftone Adjust page, printing 118
Smooth settings 111
smudges toner 195
software, JetSend 105
software, LaserJet Resource Manager 105, 106
space, required for printer 123
specifications, colored media 72
specifications, electrical 211
specifications, envelopes 69
specifications, heavy paper 70
specifications, labels 71
specifications, letterhead 68
specifications, media 59
specifications, operating environmental 212
specifications, preprinted forms 68
specifications, recycled media 69
specifications, transparencies 70
speeds, print 17
speeds, print, factors affecting 19
spots, toner 192
sRGB, colors 111
stand, printer, illustration 22
stop, consumables low 45
stopping print job 28
storing print job 101
streaks, toner 189
streaks, transparencies 194
supplies, ordering 204
support services 3
switch, power, illustration 22
switching, compatibility mode 46
switching, printer personalities 47
symbol sets, cannot print 183
symbol sets, PCL default settings 34

T
tabloid size, print speeds 17
tabloid size, weights/types 61
takeback program 214
time, setting Power Save 46
timeout, I/O default 35
toner cartridge, resetting HP TonerGauge 127
toner cartridges, error 147
toner cartridges, ordering 204
toner cartridges, recycling 214
toner cartridges, replace 155
toner wipe, ordering 204
toner, banding 192
toner, carousel will not rotate 175
toner, cleaning from fabric 162
toner, dark background 190
toner, irregular spots 192

239

toner, lines 189
toner, low response default 33
toner, raised spots 192
toner, setting low response 45
toner, smears 188
toner, smudges 195
toner, stray spots 192
toner, streaks 189
transfer belt, illustration 124
transfer belt, ordering 204
transfer belt, replace frequency 126
transfer charger, cleaning 203
transfer drum, cleaning 198
transfer drum, error 148
transfer drum, illustration 124
transfer drum, ordering 204
transfer drum, replace frequency 126
transfer kit, ordering 204
transfer kit, replace frequency 126
transfer kit, replacing 156
transmitting data across ECP port 46
transparencies, dark areas 195
transparencies, dark colors 193
transparencies, dull colors 193
transparencies, lines 195
transparencies, ordering 204
transparencies, print speeds 17
transparencies, printing from tray 1 77
transparencies, printing from trays 2 and 3 83
transparencies, rippled 194
transparencies, settings 111
transparencies, specifications 70
transparencies, streaks 194
transparencies, supported 60
transparencies, using color 193
transparencies, wavy 194
transparencies, weights/sizes 60, 62
transparencies, will not feed 170
Tray 1 Auto 39
tray 1, card stock 77
tray 1, custom-sized media 77
tray 1, default type 33
tray 1, glossy paper 77
tray 1, heavy paper 77
tray 1, illustration 22
tray 1, loading envelopes 75
tray 1, loading media 74
tray 1, media capacity 61
tray 1, media weights/sizes 61
tray 1, orienting media 78
tray 1, printing envelopes from 76
tray 1, printing from 74
tray 1, printing tips 77
tray 1, request type/size 157
tray 1, transparencies 77
tray 2, adjusting media guides 80

240

tray 2, default type 33
tray 2, letterhead 83
tray 2, loading media 80
tray 2, media capacity 62
tray 2, media weights/sizes 62
tray 2, orienting media 79
tray 2, printing from 82
tray 2, tips for printing 83
tray 2, transparencies 83
tray 3, adjusting media guides 80
tray 3, default type 33
tray 3, illustration 22
tray 3, letterhead 83
tray 3, loading media 80
tray 3, media capacity 62
tray 3, orienting media 79
tray 3, printing from 82
tray 3, tips for printing 83
tray 3, transparencies 83
tray 4 connector, illustration 23
tray 4, default type 33
tray 4, features 18
tray 4, letterhead 86
tray 4, lights 24
tray 4, loading media 84
tray 4, media capacity 63
tray 4, media weights/sizes 63
tray 4, orienting media 79
tray 4, printing from 85
tray 4, tips for printing 86
tray 4, verifying installation 52
trays, illustration 22
trays, lights 24
trays, paper sizes supported 18
trays, verifying configuration 52
troubleshooting, basic steps 161
TrueType fonts, supported 18
typefaces, cannot select in application 181
typefaces, incorrect on printout 183
typefaces, numbers, PCL defaults 34
typefaces, printer features 18
typefaces, saving downloaded 57
typefaces, sources, PCL defaults 34
types, configuring media 40
types, media 60
types, selecting media 40

U
upper left door, illustration 23
user interface, features 18
using control panel menus 30

V
Value key, illustration 28
variable data printing 102
VCCI statement (Japan) 224
EN

verifying, color adjustments 53
verifying, consumable percent remaining 52
verifying, control panel lock 52
verifying, control panel password 52
verifying, DIMM configuration 52
verifying, duplexer installation 52
verifying, hard disk installation 52
verifying, hard disk lock 52
verifying, input tray configuration 52
verifying, input tray installation 52
verifying, memory installed 52
verifying, memory settings 52
verifying, multi-bin mailbox installation 52
verifying, number of pages printed 52
verifying, PCL firmware date code 52
verifying, product number 52
verifying, serial number 52
verifying, service code 52
verifying, tray 4 installation 52
Vivid, settings 111

W
warnings, control panel 129
warnings, not showing 173
warranties, printer 229
Web JetAdmin, locking control panel from 49
weights, media 60
width, printer 123
World Wide Web support 3
wrinkled output, causes 171, 172

Y
yellow toner cartridges, ordering 204
yellow toner cartridges, replace frequency 126

241

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Linearized                      : Yes
Create Date                     : 1999:11:22 09:10:22
Producer                        : Acrobat Distiller 3.0 for Windows
Title                           : Deltic.book
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Modify Date                     : 2002:02:04 18:53:04-07:00
Page Count                      : 242
Page Mode                       : UseOutlines

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Hp Color Laserjet 8000 Multifunction Printers Series Users Manual Deltic

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