Hp Compaq Pro 4300 All In One Desktop Pc Series Reference Guide Ike IPSM_Win8
2015-01-05
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Illustrated Parts & Service Map System Unit HP Compaq Pro 4300 All-in-One Business PC © 2012, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Pentium, Intel Inside, and the Intel logo are trademarks or registered trademarks of the Intel Corporation and its subsidiaries in the U. S. and other countries. Document Number 700498-003. 3rd Edition June 2013. Key Specifications System Unit Processor Type Intel® Core™ i7, i5, i3, Pentium®, Celeron® 1 Drive access panel 697335-001 Form Factor All-in one desktop, 20-inch, non-touch screen 2 Hinge cover panel 697338-001 RAM Type PC3-10600 (1333 MHz) Non-ECC SDRAM 3 Memory access panel 697336-001 Maximum RAM 16 GB (2 slots) 4 Rear cover 697334-001 Expansion Slot (1) half height Mini PCIe x1 5 LCD assembly kit - LG, Samsung, or CMI 697341-001 Power 150W external 6 Top panel 697337-001 Chipset Intel H61 Express 7 Stand 697314-001 Graphics Adapter Integrated Intel HD Graphics: Basic, 2000, 2500 or 4000 (depends on processor) * Front bezel 697333-001 * Power supply, 150W, external 697317-001 * Power supply, 180W, external 697318-001 Drives (1) optical drive, (1) hard drive I/O Interfaces Side: (2) USB 2.0 ports, microphone, headphone Rear: (4) USB 2.0 ports, stereo audio out, RJ-45 Ethernet, serial RS-232, power connector Preinstalled Operating Systems Windows 8 Windows 7 FreeDOS * Not shown Cables Spare Parts Mass Storage Devices (do not include bracket; reuse existing bracket) DVD-ROM drive 608394-001 DVD±RW drive 657958-001 1 TB, 7200 rpm SATA hard drive 613202-001 500 GB, 7200 rpm SATA hard drive 613208-001 250 GB, 7200 rpm SATA hard drive 613206-001 256 GB Solid State Drive (SSD), SATA 6.0, TCG 680020-001 256 GB Solid State Drive (SSD), SATA 2.0 661842-001 128 GB Solid State Drive 665961-001 120 GB Solid State Drive 661841-001 Keyboards (not illustrated) 674314-xx1 674313-xx1 631411-xx4 613125-xx1 Wireless Standard, USB HP Smart card, USB Washable* Cables Brazilian Portuguese -20x South Korea -KDx 1 Side key cable with holder 697326-001 French Canadian -12x Taiwanese -ABx 2 LVDS display cable 697322-001 India -37x Thai -28x 3 Hard drive SATA cable 697325-001 LA Spanish -16x U.S. -00x 4 Optical drive SATA cable 697324-001 People’s Republic of China -AAx * Converter cable 697321-001 * Webcam cable 697323-001 * Antenna, WLAN 697332-001 * Backlight cable for use with CMI display panels 697327-001 * Backlight cable for use with Samsung display panels 697328-001 * Backlight cable for use with LG display panels 697329-001 * -001, -121 only *Not shown HP Compaq Pro 4300 AIO 700498-003 page 1 Password Security and CMOS Boards Establishing a Setup or Power-On password 1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 3. Press the F10 key to enter Computer Setup. 4. To establish Setup password, select Security > Setup Password and follow the instructions. - or To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen 5. Before exiting, click File > Save Changes and Exit. Resetting a Setup or Power-On password 1. Turn off the computer and disconnect the power cord from the power outlet. 2. Remove the access panel. 3. On the system board, locate the header labeled PW. Boards, Memory, Processors 4. Remove the jumper from the header. System boards (include replacement thermal material) 5. Replace the jumper. 1 System board for use in models without Windows 8 693481-001 * System board for use in models with Windows 8 Standard 693481-501 * System board for use in models with Windows 8 Professional 693481-601 * System board for use in models with NetClone 700014-001 2 Converter board 697319-001 3 Sidekey board 663348-001 4 Webcam, 1.3MP with analog microphone 698187-001 * Memory module, 2 GB (PC3-12800, CL11, SODIMM) 689372-001 * Memory module, 4 GB (PC3-12800, CL11, SODIMM) 689373-001 * Memory module, 8 GB (PC3-12800, CL11, SODIMM) 689374-001 6. Replace the access panel and reconnect the power cord. 7. Turn on the computer and allow it to start. Resetting CMOS 1. Turn off the computer and disconnect the power cord from the power outlet. 2. Remove the access panel. 3. On the system board, locate the header labeled CMOS. 4. Remove the jumper and place it on pins 1 and 2. 5. Wait for three seconds, and then replace the jumper to its original position (pins 2 and 3). 6. Replace the access panel and reconnect the power cord. Processors (include replacement thermal grease) * Intel Core i7 3770s processor, 3.1 GHz 689370-001 * Intel Core i5 3570 processor, 3.4 GHz 688162-001 * Intel Core i5 3475s processor, 2.9 GHz 695078-001 * Intel Core i5 3470s processor, 2.9 GHz 695077-001 * Intel Core i3 2130 processor, 3.4 GHz 665120-001 * Intel Core i3 2120 processor, 3.3 GHz 638629-001 * Intel Pentium Dual-Core G870 processor, 3.1 GHz 691936-001 * Intel Pentium Dual-Core G860 processor, 3.0 GHz 665123-001 * Intel Pentium Dual-Core G640 processor, 2.8 GHz 691935-001 * Intel Celeron G550 processor, 2.6 GHz 691934-001 * Intel Celeron G540 processor, 2.5 GHz 665119-001 * Intel Celeron G460 processor, 1.8 GHz 682410-001 7. Turn on the computer and allow it to start. System Board * Not shown Miscellaneous Parts System Board Connectors and Jumpers UMA_LVDS Miscellaneous Parts Display panel connector MINI_CARD1 PCIe X1 slot (WLAN) PROCESSOR Processor socket RT SPKR Right speaker connector CHANNEL A DIMM0 Memory socket - Ch A LFT SPKR Left speaker connector 1 Heat sink/thermal module (includes replacement thermal material) 697315-001 2 Speaker, right 697330-001 2 Speaker, left 697331-001 CR20 External 6-in-1 card reader ODD POWER Optical drive power 3 Optical drive bracket 651600-001 Memory socket - Ch B POWER BTN Power switch/LED 4 CPU blower/fan 697320-001 CHANNEL B DIMM0 5 802.11a/b/g/n WLAN PCIe card 652165-001 CMOS CMOS header SATA0 * Grommet, rubber, hard drive 663357-001 USB External USB connectors (2) SATA1 Optical drive data * Optical drive insert (for models without an optical drive) 697339-001 PW Password header HDD POWER Hard drive power * Web cam cover (for models without a webcam) 697340-001 IN/OUT RTC battery slot Bluetooth 4.0 and 802.11a/b/g/n WLAN combo card 697316-001 Headphone out/microphone in connectors BATTERY * * HP keyed cable lock 626729-002 RS232 External display connector CHASSIS_ FAN1 Fan connector * HP Business Digital Headset 642738-001 USB1-USB4 Internal USB connectors * Mouse, laser, USB 674318-001 CONVERTER Converter power connector * Mouse, wireless 674317-001 LINE OUT External audio connector WCAM_ ARMIC Camera/microphone connector * Mouse, optical, USB 673416-001 LAN Network connector CHFAN Main fan connector * Mouse, washable 619580-001 ATX PWR External power connector Hard drive data *Not shown HP Compaq Pro 4300 AIO 700498-003 page 2 File Apply Defaults and Exit - Applies the selected default settings and clears (continued) any established passwords. Common POST Error Messages Screen Message 101-Option ROM Error Ignore Changes and Exit - Exits Computer setup without saving changes. Probable Cause Recommended Action System ROM or expansion board option ROM checksum. 1. Verify ROM, reflash if required 2. Remove recently added cards to see if problem remains. 3. Clear CMOS. If message disappears, may be card problem. 4. Replace system board 103-System Board Failure DMA or timers 1. Clear CMOS memory. 2. Remove expansion boards. 3. Replace system board. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. 164-Memory Size Error Memory amount has changed since the last boot (memory added/removed). Press the F1 key to save the memory changes. 164-Memory Size Error Incorrect memory configuration 1. Run Setup (F10). 2. Make sure memory module(s) installed properly. 3. If third-party memory added, test using HPonly memory. 1. Verify proper module type. 201-Memory Size Error RSM failure 1. Ensure memory modules are correctly installed. 2. Verify proper module type. 3. Remove and replace faulty module(s). 4. If error persists after replacing modules, replace system board. 214-DIMM Configuration Warning Populated DIMM configuration is not optimized Rearrange DIMMs so that each channel has the same amount of memory. 219-ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 301-, 304-Keyboard error Keyboard failure. 511-CPU Fan not Detected CPU Fan not Detected. 1805-Ambient Temperature Previously Over Limit This system was placed in a low power state to prevent damage due to excessive environmental temperature. 2200-PMM Allocation Error during MEBx Download 2201-MEBx Module did not checksum correctly 2202-PMM Deallocation Error during MEBx cleanup (2200) Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. (2201) Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. 2. 3. 4. 5. Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup. Storage • • • • SSD Life Used SMART (ATA disks only) Diskette SATA Defaults Boot Order - Specify boot order for UEFI and legacy boot sources. Also specify hard drive boot order. • Shortcut to Temporarily Override Boot Order Security Setup Password - Set and enable the setup (Admin) password. Power-On Password - Set and enable power-on password. Password Options - Allows to you enable/disable: • Lock Legacy Resources • Setup Browse Mode • Password prompt on F9 & F12 • Network Server Mode Smart Cover - Allows you to lock/unlock the smart cover and set the cover removal sensor to disable/notify user/setup password. Reconnect keyboard with system turned off. Check kybd connection or keys. Check connector for bent or missing pins. Replace keyboard. If 304, possible sys bd problem. Device Security - Set Device Available/Device Hidden for: embedded security device, system audio, network controller, USB controller, serial/parallel ports, and SATA ports. USB Security - Set Device Available/Device Hidden for front USB ports, rear USB ports, internal USB ports, accessory USB ports. Slot Security - Disable the PCI, PCIe, and Mini Card slots. Network Boot - Enables/disables boot from OS (NIC models only). Make sure the system meets the HP enclosure guidelines as listed in the QuickSpecs, including the following: 1. Clean the air vents on the front, back, or any other vented side of the computer. 2. Ensure that there is a 10.2 cm (4 in) clearance on all vented sides of the computer to permit the required airflow. 3. Ensure that computers are not so near each other that they are subject to each other's re-circulated or preheated air. System IDs - Allows you to update asset tag, ownership tag, UUID, keyboard locale setting. Master Boot Record Security - enables/disables MBR. System Security - Allows you to set: • Data Execution Prevention (enable/disable) • SVM CPU Virtualization (enable/disable). • Virtualization Technology (VTx) (enable/disable) • Virtualization Technology/Directed IO (VTd) (enable/disable) • Trusted Execution Technology (enable/disable) • Embedded Security Device (enable/disable) • Reset to Factory Settings (Do not reset/Reset) • Measure boot variables/devices to PCR1 (enable/disable) • OS management of Embedded Security Device (enable/disable) • Reset of Embedded Security Device through OS (enable/disable) • No PPI provisioning (Windows 8 only; enable/disable) • Allow PPI policy to be changed by OS (enable/disable) 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. (2202) Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. DriveLock Security - Allows you to assign or modify a master or user password for hard drives. LED Color LED Activity State/Message Power White 5 blinks, 1 blink every second followed by a 2 second pause. Pre-video memory error. Power White 6 blinks, 1 blink every second followed by a 2 second pause. Pre-video graphics error. Secure Boot Configuration (Windows 8 only) • Legacy Support (enable/disable) • Secure Boot (enable/disable). • Key Management (enable/disable) • Fast Boot (enable/disable) Power OS Power Management - Allows you to enable/disable Runtime Power Management, Idle Power Savings, Unique Sleep State Blink Rates. Hardware Power Management - Enable/disable SATA power management, S5 maximum power savings., PCI slots, network controller, USB 3.0 controller Thermal - Control minimum fan speed. Advanced Power White 7 blinks, 1 blink every second followed by a 2 second pause. System board failure (ROM). Power White 8 blinks, 1 blink every second followed by a 2 second pause. Invalid ROM based on Checksum. Power-On Options - Allows you to set: • POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days) • POST messages (enable/disable) • Press the ESC key for Startup Menu (enable/disable) • Option ROM Prompt (enable/disable) • After Power Loss (off/on/previous state) • POST Delay (none, 5, 10, 15, 20, or 60 seconds) • Remote Wakeup Boot Source (remote server/local hard drive) • Factory Recovery Boot Support (enable/disable) • Bypass F1 Prompt on Configuration Changes (enable/disable) BIOS Power-On - Set the computer to turn on at a preset time. System Setup and Boot Access the Setup Utility during computer boot by pressing the F10 key. If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green. NOTE: Not all settings are available for all models. Computer Setup Menu Heading Option/Description File System Information - Lists the following main system specifications: • • • • • System BIOS Chassis serial number Asset tracking number ME firmware version ME management mode Bus Options - Allows you to enable/disable PCI SERR# Generation and PCI VGA palette snooping. Onboard Devices - Allows you to set resources for or disable on-board system devices. Device Options - Allows you to set: • Printer mode (Bi-Directional, EPP + ECP, Output Only) • Num Lock State at Power-on (off/on) • Integrated Video (enable/disable) • Integrated Graphics (Auto/Disable/Force) • Internal Speaker (enable/disable) • NIC PXE Option ROM Download (enable/disable) • SATA RAID Option ROM Download (enable/disable) • Multi-Processor (enable/disable) • Hyper-threading (enable/disable) • Turbo Mode (enable/disable) VGA Configuration - Allows you to specify which VGA controller is the “boot”/primary. Displayed only if add-in video card installed. About - Displays copyright notice. Set Time and Date - Allows you to set system time and date. Replicated Setup - Allows you to save or restore system configuration to/ from a USB flash drive. Default Setup - Allows you to save current settings as default or restore factory settings as default. HP Compaq Pro 4300 AIO • • • • DPS Self-Test - Execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. Product name SKU number (some models) Processor type/speed/stepping Cache size (L1/L2/L3) Installed memory size/speed/ch Integrated MAC Address CD-ROM Hard Disk Default Values Translation Mode Storage Options - Allows you to set: • eSATA Port - Set SATA port as eSATA port for use with external drive. • SATA Emulation - Choose how the SATA controller and devices are accessed by the OS. SATA Emulation choices are AHCI, RAID, or IDE. • Removable Media Boot - Enables/disables ability to boot the system from removable media. • Max eSATA Speed - Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability. Diagnostic LEDs • • • • • • Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available: 700498-003 AMT Configuration - Allows you to set: • AMT (enable/disable) • Unconfigure AMT/ME (enable/disable) • Hide Unconfigure ME Confirmation Prompt (enable/disable) • Watchdog Timer (enable/disable) page 3
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