Hp Compaq Pro 4300 All In One Desktop Pc Series Reference Guide Ike IPSM_Win8

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HP Compaq Pro 4300 AIO 700498-003 page 1

Illustrated Parts & Service Map

HP Compaq Pro 4300 All-in-One Business PC

© 2012, 2013 Hewlett-Packard Development Company, L.P. The infor-

mation contained herein is subject to change without notice. HP shall not

be liable for technical or editorial errors or omissions contained herein.

Intel, Pentium, Intel Inside, and the Intel logo are trademarks or regis-

tered trademarks of the Intel Corporation and its subsidiaries in the U. S.

and other countries.

Document Number 700498-003. 3rd Edition June 2013.

Key Specifications

Spare Parts

System Unit

Cables

Processor Type Intel® Core™ i7, i5, i3, Pentium®, Celeron®

Form Factor All-in one desktop, 20-inch, non-touch screen

RAM Type

PC3-10600 (1333 MHz) Non-ECC SDRAM

Maximum RAM 16 GB (2 slots)

Expansion Slot (1) half height Mini PCIe x1

Power 150W external

Chipset Intel H61 Express

Graphics Adapter Integrated Intel HD Graphics: Basic, 2000, 2500 or 4000

(depends on processor)

Drives (1) optical drive, (1) hard drive

I/O Interfaces Side: (2) USB 2.0 ports, microphone, headphone

Rear: (4) USB 2.0 ports, stereo audio out, RJ-45 Ether-

net, serial RS-232, power connector

Preinstalled Operating

Systems Windows 8

Windows 7

FreeDOS

Mass Storage Devices (do not include bracket; reuse existing bracket)

DVD-ROM drive 608394-001

DVD±RW drive 657958-001

1 TB, 7200 rpm SATA hard drive 613202-001

500 GB, 7200 rpm SATA hard drive 613208-001

250 GB, 7200 rpm SATA hard drive 613206-001

256 GB Solid State Drive (SSD), SATA 6.0, TCG 680020-001

256 GB Solid State Drive (SSD), SATA 2.0 661842-001

128 GB Solid State Drive 665961-001

120 GB Solid State Drive 661841-001

Keyboards (not illustrated)

Wireless

Standard, USB

HP Smart card, USB

Washable*

674314-xx1

674313-xx1

631411-xx4

613125-xx1

Brazilian Portuguese -20x South Korea -KDx

French Canadian -12x Taiwanese -ABx

India -37x Thai -28x

LA Spanish -16x U.S. -00x

People’s Republic of China

-AAx

* -001, -121 only

System Unit

1 Drive access panel 697335-001

2 Hinge cover panel 697338-001

3 Memory access panel 697336-001

4 Rear cover 697334-001

5 LCD assembly kit - LG, Samsung, or CMI 697341-001

6 Top panel 697337-001

7 Stand 697314-001

* Front bezel 697333-001

* Power supply, 150W, external 697317-001

* Power supply, 180W, external 697318-001

* Not shown

Cables

1 Side key cable with holder 697326-001

2 LVDS display cable 697322-001

3 Hard drive SATA cable 697325-001

4 Optical drive SATA cable 697324-001

* Converter cable 697321-001

* Webcam cable 697323-001

* Antenna, WLAN 697332-001

* Backlight cable for use with CMI display panels 697327-001

* Backlight cable for use with Samsung display panels 697328-001

* Backlight cable for use with LG display panels 697329-001

*Not shown

HP Compaq Pro 4300 AIO 700498-003 page 2

Boards

Miscellaneous Parts

Password Security and CMOS

Establishing a Setup or Power-On password

1. Turn on or restart the computer.

2. As soon as the computer turns on, press the Esc key while “Press the ESC key for

Startup Menu” message is displayed at the bottom of the screen.

3. Press the F10 key to enter Computer Setup.

4. To establish Setup password, select Security > Setup Password and follow the

instructions.

- or -

To establish a Power-On password, select Security > Power-On Password and

follow the instructions on the screen

5. Before exiting, click File > Save Changes and Exit.

Resetting a Setup or Power-On password

1. Turn off the computer and disconnect the power cord from the power outlet.

2. Remove the access panel.

3. On the system board, locate the header labeled PW.

4. Remove the jumper from the header.

5. Replace the jumper.

6. Replace the access panel and reconnect the power cord.

7. Turn on the computer and allow it to start.

Resetting CMOS

1. Turn off the computer and disconnect the power cord from the power outlet.

2. Remove the access panel.

3. On the system board, locate the header labeled CMOS.

4. Remove the jumper and place it on pins 1 and 2.

5. Wait for three seconds, and then replace the jumper to its original position (pins 2

and 3).

6. Replace the access panel and reconnect the power cord.

7. Turn on the computer and allow it to start.

System Board

Boards, Memory, Processors

System boards (include replacement thermal material)

1 System board for use in models without Windows 8 693481-001

* System board for use in models with Windows 8 Standard 693481-501

* System board for use in models with Windows 8 Professional 693481-601

* System board for use in models with NetClone 700014-001

2 Converter board 697319-001

3 Sidekey board 663348-001

4 Webcam, 1.3MP with analog microphone 698187-001

* Memory module, 2 GB (PC3-12800, CL11, SODIMM) 689372-001

* Memory module, 4 GB (PC3-12800, CL11, SODIMM) 689373-001

* Memory module, 8 GB (PC3-12800, CL11, SODIMM) 689374-001

Processors (include replacement thermal grease)

* Intel Core i7 3770s processor, 3.1 GHz 689370-001

* Intel Core i5 3570 processor, 3.4 GHz 688162-001

* Intel Core i5 3475s processor, 2.9 GHz 695078-001

* Intel Core i5 3470s processor, 2.9 GHz 695077-001

* Intel Core i3 2130 processor, 3.4 GHz 665120-001

* Intel Core i3 2120 processor, 3.3 GHz 638629-001

* Intel Pentium Dual-Core G870 processor, 3.1 GHz 691936-001

* Intel Pentium Dual-Core G860 processor, 3.0 GHz 665123-001

* Intel Pentium Dual-Core G640 processor, 2.8 GHz 691935-001

* Intel Celeron G550 processor, 2.6 GHz 691934-001

* Intel Celeron G540 processor, 2.5 GHz 665119-001

* Intel Celeron G460 processor, 1.8 GHz 682410-001

* Not shown

Miscellaneous Parts

1

Heat sink/thermal module (includes replacement thermal material)

697315-001

2 Speaker, right 697330-001

2 Speaker, left 697331-001

3 Optical drive bracket 651600-001

4 CPU blower/fan 697320-001

5 802.11a/b/g/n WLAN PCIe card 652165-001

* Grommet, rubber, hard drive 663357-001

* Optical drive insert (for models without an optical drive) 697339-001

* Web cam cover (for models without a webcam) 697340-001

* Bluetooth 4.0 and 802.11a/b/g/n WLAN combo card 697316-001

* HP keyed cable lock 626729-002

* HP Business Digital Headset 642738-001

* Mouse, laser, USB 674318-001

* Mouse, wireless 674317-001

* Mouse, optical, USB 673416-001

* Mouse, washable 619580-001

*Not shown

System Board Connectors and Jumpers

UMA_LVDS Display panel connector

MINI_CARD1

PCIe X1 slot (WLAN)

PROCESSOR

Processor socket RT SPKR

Right speaker connector

CHANNEL A

DIMM0 Memory socket - Ch A LFT SPKR Left speaker connector

CR20 External 6-in-1 card reader

ODD POWER

Optical drive power

CHANNEL B

DIMM0 Memory socket - Ch B

POWER BTN

Power switch/LED

CMOS CMOS header SATA0 Hard drive data

USB

External USB connectors (2)

SATA1 Optical drive data

PW Password header HDD

POWER Hard drive power

IN/OUT Headphone out/micro-

phone in connectors BATTERY RTC battery slot

RS232 External display connector CHASSIS_

FAN1 Fan connector

USB1-USB4 Internal USB connectors

CONVERTER

Converter power con-

nector

LINE OUT External audio connector WCAM_

ARMIC Camera/microphone

connector

LAN Network connector CHFAN Main fan connector

ATX PWR External power connector

HP Compaq Pro 4300 AIO 700498-003 page 3

System Setup and Boot

Access the Setup Utility during computer boot by pressing the F10 key. If you do not

press F10 at the appropriate time, you must restart the computer and again press F10

when the monitor light turns green. NOTE: Not all settings are available for all models.

Common POST Error Messages

Screen

Message Probable Cause Recommended Action

101-Option ROM

Error System ROM or expansion

board option ROM check-

sum.

1. Verify ROM, reflash if required

2. Remove recently added cards to see if

problem remains.

3. Clear CMOS. If message disappears, may

be card problem.

4. Replace system board

103-System Board

Failure DMA or timers 1. Clear CMOS memory.

2. Remove expansion boards.

3. Replace system board.

163-Time & Date

Not Set Invalid time or date in con-

figuration memory.

RTC battery may need to be

replaced.

Reset the date and time under Control Panel

(Computer Setup can also be used). If the

problem persists, replace the RTC battery.

164-Memory Size

Error Memory amount has

changed since the last boot

(memory added/removed).

Press the F1 key to save the memory changes.

164-Memory Size

Error Incorrect memory configura-

tion 1. Run Setup (F10).

2. Make sure memory module(s) installed

properly.

3. If third-party memory added, test using HP-

only memory.

1. Verify proper module type.

201-Memory Size

Error RSM failure 1. Ensure memory modules are correctly

installed.

2. Verify proper module type.

3. Remove and replace faulty module(s).

4. If error persists after replacing modules,

replace system board.

214-DIMM Config-

uration Warning Populated DIMM configura-

tion is not optimized Rearrange DIMMs so that each channel has

the same amount of memory.

219-ECC Memory

Module Detected

ECC Modules not

supported on this

Platform

Recently added memory

module(s) support ECC

memory error correction.

1. If additional memory was recently added,

remove it to see if the problem remains.

2. Check product documentation for memory

support information.

301-, 304-Key-

board error Keyboard failure. 1. Reconnect keyboard with system turned off.

2. Check kybd connection or keys.

3. Check connector for bent or missing pins.

4. Replace keyboard.

5. If 304, possible sys bd problem.

511-CPU Fan not

Detected CPU Fan not Detected. 1. Reseat CPU fan.

2. Reseat fan cable.

3. Replace CPU fan.

1805-Ambient

Temperature Pre-

viously Over Limit

This system was placed in a

low power state to prevent

damage due to excessive

environmental temperature.

Make sure the system meets the HP enclosure

guidelines as listed in the QuickSpecs, includ-

ing the following:

1. Clean the air vents on the front, back, or any

other vented side of the computer.

2. Ensure that there is a 10.2 cm (4 in)

clearance on all vented sides of the

computer to permit the required airflow.

3. Ensure that computers are not so near each

other that they are subject to each other's

re-circulated or preheated air.

2200-PMM Alloca-

tion Error during

MEBx Download

2201-MEBx Mod-

ule did not check-

sum correctly

2202-PMM Deallo-

cation Error during

MEBx cleanup

(2200) Memory error during

POST execution of the Man-

agement Engine (ME) BIOS

Extensions option ROM.

(2201) Memory error during

POST execution of the Man-

agement Engine (ME) BIOS

Extensions option ROM.

(2202) Memory error during

POST execution of the Man-

agement Engine (ME) BIOS

Extensions option ROM.

1. Reboot the computer.

2. Unplug the power cord, re-seat the memory

modules, and reboot the computer.

3. If the memory configuration was recently

changed, unplug the computer, restore the

original memory configuration, and reboot

the computer.

4. If the error persists, replace the system

board.

Diagnostic LEDs

LED Color LED Activity State/Message

Power White 5 blinks, 1 blink every sec-

ond followed by a 2 second

pause.

Pre-video memory error.

Power White 6 blinks, 1 blink every sec-

ond followed by a 2 second

pause.

Pre-video graphics error.

Power White 7 blinks, 1 blink every sec-

ond followed by a 2 second

pause.

System board failure (ROM).

Power White 8 blinks, 1 blink every sec-

ond followed by a 2 second

pause.

Invalid ROM based on Checksum.

Computer Setup Menu

Heading Option/Description

File System Information - Lists the following main system specifications:

• Product name

• SKU number (some models)

• Processor type/speed/stepping

• Cache size (L1/L2/L3)

• Installed memory size/speed/ch

• Integrated MAC Address

• System BIOS

• Chassis serial number

• Asset tracking number

• ME firmware version

• ME management mode

About - Displays copyright notice.

Set Time and Date - Allows you to set system time and date.

Replicated Setup - Allows you to save or restore system configuration to/

from a USB flash drive.

Default Setup - Allows you to save current settings as default or restore

factory settings as default.

File

(continued)

Apply Defaults and Exit - Applies the selected default settings and clears

any established passwords.

Ignore Changes and Exit - Exits Computer setup without saving changes.

Save Changes and Exit - Saves changes to system configuration or

default settings and exits Computer Setup.

Storage Device Configuration - Lists all installed BIOS-controlled storage

devices. The following options are available:

• CD-ROM

• Hard Disk

• Default Values

• Translation Mode

• SSD Life Used

• SMART (ATA disks only)

• Diskette

•SATA Defaults

Storage Options - Allows you to set:

• eSATA Port - Set SATA port as eSATA port for use with external drive.

• SATA Emulation - Choose how the SATA controller and devices are

accessed by the OS. SATA Emulation choices are AHCI, RAID, or IDE.

• Removable Media Boot - Enables/disables ability to boot the system

from removable media.

• Max eSATA Speed - Allows you to choose 1.5 Gbps or 3.0 Gpbs as

the maximum eSATA speed. By default, the speed is limited to 1.5

Gbps for maximum reliability.

DPS Self-Test - Execute self-tests on ATA hard drives capable of per-

forming the Drive Protection System (DPS) self-tests.

Boot Order - Specify boot order for UEFI and legacy boot sources. Also

specify hard drive boot order.

• Shortcut to Temporarily Override Boot Order

Security

Setup Password - Set and enable the setup (Admin) password.

Power-On Password - Set and enable power-on password.

Password Options - Allows to you enable/disable:

• Lock Legacy Resources

• Setup Browse Mode

• Password prompt on F9 & F12

• Network Server Mode

Smart Cover - Allows you to lock/unlock the smart cover and set the

cover removal sensor to disable/notify user/setup password.

Device Security - Set Device Available/Device Hidden for: embedded security

device, system audio, network controller, USB controller, serial/parallel ports,

and SATA ports.

USB Security - Set Device Available/Device Hidden for front USB ports,

rear USB ports, internal USB ports, accessory USB ports.

Slot Security - Disable the PCI, PCIe, and Mini Card slots.

Network Boot - Enables/disables boot from OS (NIC models only).

System IDs - Allows you to update asset tag, ownership tag, UUID, key-

board locale setting.

Master Boot Record Security - enables/disables MBR.

System Security - Allows you to set:

• Data Execution Prevention (enable/disable)

• SVM CPU Virtualization (enable/disable).

• Virtualization Technology (VTx) (enable/disable)

• Virtualization Technology/Directed IO (VTd) (enable/disable)

• Trusted Execution Technology (enable/disable)

• Embedded Security Device (enable/disable)

• Reset to Factory Settings (Do not reset/Reset)

• Measure boot variables/devices to PCR1 (enable/disable)

• OS management of Embedded Security Device (enable/disable)

• Reset of Embedded Security Device through OS (enable/disable)

• No PPI provisioning (Windows 8 only; enable/disable)

• Allow PPI policy to be changed by OS (enable/disable)

DriveLock Security - Allows you to assign or modify a master or user

password for hard drives.

Secure Boot Configuration (Windows 8 only)

• Legacy Support (enable/disable)

• Secure Boot (enable/disable).

• Key Management (enable/disable)

• Fast Boot (enable/disable)

Power OS Power Management - Allows you to enable/disable Runtime Power

Management, Idle Power Savings, Unique Sleep State Blink Rates.

Hardware Power Management - Enable/disable SATA power management,

S5 maximum power savings., PCI slots, network controller, USB 3.0 controller

Thermal - Control minimum fan speed.

Advanced Power-On Options - Allows you to set:

• POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days)

• POST messages (enable/disable)

• Press the ESC key for Startup Menu (enable/disable)

• Option ROM Prompt (enable/disable)

• After Power Loss (off/on/previous state)

• POST Delay (none, 5, 10, 15, 20, or 60 seconds)

• Remote Wakeup Boot Source (remote server/local hard drive)

• Factory Recovery Boot Support (enable/disable)

• Bypass F1 Prompt on Configuration Changes (enable/disable)

BIOS Power-On - Set the computer to turn on at a preset time.

Bus Options - Allows you to enable/disable PCI SERR# Generation and

PCI VGA palette snooping.

Onboard Devices - Allows you to set resources for or disable on-board

system devices.

Device Options - Allows you to set:

• Printer mode (Bi-Directional, EPP + ECP, Output Only)

• Num Lock State at Power-on (off/on)

• Integrated Video (enable/disable)

• Integrated Graphics (Auto/Disable/Force)

• Internal Speaker (enable/disable)

• NIC PXE Option ROM Download (enable/disable)

• SATA RAID Option ROM Download (enable/disable)

• Multi-Processor (enable/disable)

• Hyper-threading (enable/disable)

• Turbo Mode (enable/disable)

VGA Configuration - Allows you to specify which VGA controller is the

“boot”/primary. Displayed only if add-in video card installed.

AMT Configuration - Allows you to set:

• AMT (enable/disable)

• Unconfigure AMT/ME (enable/disable)

• Hide Unconfigure ME Confirmation Prompt (enable/disable)

• Watchdog Timer (enable/disable)