Hp Envy 7640 E All In One Printer Users Manual

7640 to the manual bc8ff33c-74b5-4794-9c44-4d45b9dc8d5e

2015-01-05

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HP ENVY 7640 e-All-in-One series
Table of contents
1 How do I? .......................................................................................................................................................... 1
2 Get started ........................................................................................................................................................ 2
Printer parts .......................................................................................................................................... 3
Control panel and status lights ............................................................................................................. 5
Paper basics ......................................................................................................................................... 8
Load media ......................................................................................................................................... 11
Load original ....................................................................................................................................... 16
Open the HP printer software (Windows) ........................................................................................... 17
Sleep mode ........................................................................................................................................ 18
Accessibility ........................................................................................................................................ 19
3 Print ................................................................................................................................................................. 20
Print photos ........................................................................................................................................ 21
Print documents ................................................................................................................................. 23
Print on both sides (duplexing) ........................................................................................................... 24
Print using Near Field Communication (NFC) .................................................................................... 25
Print with AirPrint ................................................................................................................................ 26
Print using the maximum dpi .............................................................................................................. 27
Tips for print success ......................................................................................................................... 28
4 Use Web Services .......................................................................................................................................... 30
What are Web Services? .................................................................................................................... 31
Set up Web Services .......................................................................................................................... 32
Print with HP ePrint ............................................................................................................................ 34
Use HP Printables .............................................................................................................................. 36
Use the HP Connected website ......................................................................................................... 37
Remove Web Services ....................................................................................................................... 38
Tips for using Web Services ............................................................................................................... 39
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5 Copy and scan ................................................................................................................................................ 40
Copy documents ................................................................................................................................ 41
Scan ................................................................................................................................................... 42
Tips for copy and scan success ......................................................................................................... 47
6 Fax .................................................................................................................................................................. 48
Send a fax .......................................................................................................................................... 49
Receive a fax ...................................................................................................................................... 54
Set up phone book contacts ............................................................................................................... 60
Change fax settings ............................................................................................................................ 63
Fax and digital phone services ........................................................................................................... 67
Fax over Internet Protocol .................................................................................................................. 68
Use reports ......................................................................................................................................... 69
7 Work with cartridges ....................................................................................................................................... 73
Check the estimated ink levels ........................................................................................................... 74
Replace the cartridges ....................................................................................................................... 75
Order ink supplies .............................................................................................................................. 77
Use single-cartridge mode ................................................................................................................. 78
Cartridge warranty information ........................................................................................................... 79
Anonymous usage information storage .............................................................................................. 80
Tips for working with cartridges .......................................................................................................... 81
8 Connect Your Printer ...................................................................................................................................... 82
Set up the printer for wireless communication ................................................................................... 83
Change network settings .................................................................................................................... 88
Advanced printer management tools (for networked printers) ........................................................... 90
Tips for setting up and using a networked printer .............................................................................. 92
9 Solve a problem .............................................................................................................................................. 93
Jams and paper-feed issues .............................................................................................................. 94
Ink cartridge issues ............................................................................................................................ 99
Printing issues .................................................................................................................................. 101
Copy issues ...................................................................................................................................... 109
Scan issues ...................................................................................................................................... 110
Fax issues ........................................................................................................................................ 111
Network and connection issues ........................................................................................................ 121
Printer hardware issues .................................................................................................................... 123
HP support ....................................................................................................................................... 125
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Appendix A Technical information ................................................................................................................... 127
Hewlett-Packard Company notices .................................................................................................. 128
Specifications ................................................................................................................................... 129
Environmental product stewardship program ................................................................................... 131
Regulatory information ..................................................................................................................... 135
Appendix B Additional fax setup ...................................................................................................................... 145
Set up faxing (parallel phone systems) ............................................................................................ 146
Serial-type fax setup ......................................................................................................................... 169
Test fax setup ................................................................................................................................... 170
Appendix C Errors (Windows) .......................................................................................................................... 171
Low on ink ........................................................................................................................................ 172
Very low on ink ................................................................................................................................. 173
Ink cartridge problem ........................................................................................................................ 174
Check cartridge access door ............................................................................................................ 175
Ink cartridge problem ........................................................................................................................ 176
Paper size mismatch ........................................................................................................................ 177
Ink cartridge carriage stalled ............................................................................................................ 178
Paper jam or tray problem ................................................................................................................ 179
Out of paper ..................................................................................................................................... 180
Document failed to print ................................................................................................................... 181
Printer failure .................................................................................................................................... 182
Door open ......................................................................................................................................... 183
Ink cartridge failure ........................................................................................................................... 184
Counterfeit Cartridge Advisory ......................................................................................................... 185
Incompatible ink cartridges ............................................................................................................... 186
Paper too short ................................................................................................................................. 187
Paper too long to auto-duplex .......................................................................................................... 188
Incompatible HP Instant Ink Cartridge .............................................................................................. 189
Used HP Instant Ink Cartridge .......................................................................................................... 190
Please Connect Printer to HP Connected ........................................................................................ 191
Cannot Print ..................................................................................................................................... 192
HP Protected Cartridge Installed ...................................................................................................... 193
Index ................................................................................................................................................................. 194
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vi ENWW
1 How do I?
Learn how to use your HP ENVY 7640 series
●Get started on page 2
●Print on page 20
●Use Web Services on page 30
●Copy and scan on page 40
●Fax on page 48
●Work with cartridges on page 73
●Connect Your Printer on page 82
●Technical information on page 127
●Solve a problem on page 93
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2 Get started
This section contains the following topics:
●Printer parts
●Control panel and status lights
●Paper basics
●Load media
●Load original
●Open the HP printer software (Windows)
●Sleep mode
●Accessibility
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Printer parts
Front view
Figure 2-1 Front and top views of HP ENVY 7640 e-All-in-One series
Feature Description
1Lid
2Lid-backing
3Scanner glass
4Printer model name
5Cartridge access door
6Memory device area
7Cartridge access area
8Ink cartridges
9Photo tray
10 On button (also referred to as the Power button)
11 Wireless status light
12 Control panel
13 Output tray
14 Color graphics display (also referred to as the display)
15 Automatic output tray extender (also referred to as the tray extender)
16 Memory card slot
17 Memory device light
18 Front universal serial bus (USB) port
19 Paper tray
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Back view
Figure 2-2 Rear view of HP ENVY 7640 e-All-in-One series
Feature Description
1Document feeder
2Power light. The green light indicates the power cord is installed correctly.
3Ethernet network port
4Rear USB port
5Power connection. Use only the power cord supplied by HP.
6Fax ports: 2-EXT (top) and 1-LINE (bottom)
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Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel
features.
Label Name and Description
1Wireless light: Indicates the status of the printer wireless connection.
●Solid blue light indicates that wireless connection has been established and you can print.
●Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your
printer is within the range of wireless signal.
●Fast blinking light indicates wireless error. Refer to the message on the printer display.
●If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.
2On button: Turns the printer on or off.
3Back button: Returns to the previous screen.
4Help button: Opens the Help menu for the current operation.
5Home button: Returns to the Home screen, the screen that is displayed when you first turn on the printer.
6Control panel display: Touch the screen to select menu options, or scroll through the menu items.
7Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a mobile
device (such as a smartphone or tablet) by touching the device on the printer.
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Control panel display icons
Icon Purpose
Copy: Opens the Copy menu where you can select a copy type or change the copy settings.
Scan: Opens the Scan menu where you can select a destination for your scan.
HP Printables: Provides a quick and easy way to access and print information from the web, such as
coupons, coloring pages, puzzles, and more.
Photo: Opens the Photo menu where you can view and print photos, or reprint a printed photo.
Fax: Displays a screen where you can send a fax, or change fax settings.
Setup: Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
Help: Opens the Help menu where you can view How To videos, printer feature information, and tips.
Near Field Communication (NFC) button: Indicates the area where you can print documents and images
from a mobile device (such as a smartphone or tablet) by touching the device on the printer.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change
ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn off Wi-Fi Direct,
and display the Wi-Fi Direct name and password.
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Icon Purpose
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change
wireless settings. You can also print a wireless test report, helping diagnose network connection issues.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet
icon or the wireless icon depends on the way your printer is connected to the network. If the network
connection of the printer has not been set up, by default, the printer control panel display shows
(Wireless).
Ethernet icon: Shows that an Ethernet network connection exists and also provides easy access to the
the network status screen.
ECO icon: Displays a screen where you can configure some of the printer environmental features.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound
volume.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than
the minimum expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
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Paper basics
The printer is designed to work well with most types of office paper. It is best to test a variety of print
paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP
website at www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid
color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers
with the ColorLok logo in a variety of weights and sizes from major paper
manufacturers.
This section contains the following topics:
●Recommended papers for printing
●Order HP paper supplies
●Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for
the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With
HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can
share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x
6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and 11 x 17 inches (A3), and in two finishes -
glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and
special photo projects. HP Premium Plus Photo Paper delivers exceptional results with
professional quality and durability.
●HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging. It
resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to
a store-processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x
15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches), and two finishes – glossy or soft-gloss (satin
matte). It is acid-free for longer lasting documents.
●HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing.
This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you
8 Chapter 2 Get started ENWW
use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4,
8.5 x 11 inches, and 10 x 15 cm (4 x 6 inches). It is acid-free for longer lasting documents.
●HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo
Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with
your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work
together so your photos are long lasting and vivid, print after print. Great for printing out an entire
vacation's worth of photos or multiple prints to share.
Business documents
●HP Premium Presentation Paper 120g Matte
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for
near-photographic reproductions and business graphics for report covers, special presentations,
brochures, mailers, and calendars.
●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for
near-photographic reproductions and business graphics for report covers, special presentations,
brochures, mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder
blacks, and vivid colors.
●HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough
for two-sided color usage with no show-through, which makes it ideal for newsletters, reports,
and flyers.
●HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel
more substantial than documents printed on standard multipurpose or copy paper. It is acid-free
for longer lasting documents.
●HP Office Paper
HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and
other everyday documents. It is acid-free for longer lasting documents.
●HP Office Recycled Paper
HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.
ENWW Paper basics 9
Order HP paper supplies
The printer is designed to work well with most types of office paper. Use HP paper for optimum print
quality.
To order HP papers and other supplies, go to www.hp.com. At this time, some portions of the HP
website are available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
All papers with the ColorLok logo are independently tested to meet high standards of reliability and
print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary
plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major
paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●Load only one type of paper at a time into a tray or document feeder.
●When loading the tray and document feeder, make sure the paper is loaded correctly.
●Do not overload the tray or document feeder.
●To prevent jams, poor print quality, and other printing problems, avoid loading the following
paper in the tray or document feeder:
◦Multipart forms
◦Media that is damaged, curled, or wrinkled
◦Media with cutouts or perforations
◦Media that is heavily textured, embossed, or does not accept ink well
◦Media that is too lightweight or stretches easily
◦Media that contains staples or clips
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Load media
Select a paper size to continue.
To load small-size paper
1. Pull out the photo tray.
Slide the paper-width guides outward, and then remove any previously loaded media.
If you do not see the photo tray, remove the output tray from the printer.
2. Load paper.
●Insert a stack of photo paper into the photo tray print side down.
●Slide the photo paper forward until it stops.
●Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the photo tray back in.
4. Change or retain the paper settings on the printer display.
To load full-size paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously
loaded media.
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2. Load paper.
●Insert a stack of paper into the paper tray with the short edge forward and the print side
down.
●Slide the paper forward until it stops.
●Slide the paper-width guides inward until they stop at the edges of the paper.
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
To load legal paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously
loaded media.
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2. Unlock and open the front side of the paper tray.
3. Load paper.
●Insert a stack of paper into the paper tray with the short edge forward and the print side
down.
●Slide the paper forward until it stops.
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●Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in.
5. Change or retain the paper settings on the printer display.
To load envelopes
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously
loaded media.
2. Load envelopes
●Insert one or more envelopes in the center of the paper tray. The print side should face
down. The flap should be on the left side and facing up.
●Slide a stack of envelopes inward until it stops.
●Slide the paper-width guides inward against the stack of envelopes until they stop.
14 Chapter 2 Get started ENWW
3. Push the paper tray back in.
4. Change or retain the paper settings on the printer display.
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Load original
To load original on the scanner glass
1. Lift the scanner lid.
2. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid.
To load an original in the document feeder
1. Slide paper-width guides outwards.
2. Load original print-side up in the document feeder.
3. Slide paper-width guides inward until they stop at the edge of paper.
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Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's
name.
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Sleep mode
●Power usage is reduced while in the Sleep mode.
●After initial setup of printer, the printer will enter the Sleep mode after five minutes of inactivity.
●The time to the Sleep mode can be changed from the control panel.
To set the Sleep mode time
1.
From the Home screen, touch (Setup).
2. Touch Preferences.
3. Scroll through the options, and then touch Sleep Mode.
4. Touch After 5 minutes or After 10 minutes, or After 15 minutes.
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Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision
by using your operating system's accessibility options and features. The software also supports most
assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users
who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels
that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width
guides can be operated by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility,
visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/accessibility.
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3Print
Most print settings are automatically handled by the software application. Change the settings
manually only when you want to change print quality, print on specific types of paper, or use special
features.
This section contains the following topics:
●Print photos
●Print documents
●Print on both sides (duplexing)
●Print using Near Field Communication (NFC)
●Print with AirPrint
●Print using the maximum dpi
●Tips for print success
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Print photos
Make sure photo paper is loaded into the photo tray.
To print photos from a memory device
1. Insert a memory device into the slot.
2. On the printer display, select a photo that you want to print and touch Continue.
3. Specify the number of photos to print.
4. Touch (Edit) to change brightness, crop, or rotate the selected photo, or touch (Print
Settings) to use such features as Red Eye Removal or Photo Fix.
5. Touch Continue and preview the selected photo.
6. Touch Print to begin printing.
To print a photo from the printer software
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
●Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
NOTE: After the printing is finished, remove unused photo paper from the photo tray. Store the
photo paper so it does not start to curl, which could reduce the quality of your printout.
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To print a photo from the computer (OS X)
1. Load paper in the tray. For more information, see Load media on page 11.
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the
options can vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following
settings:
●Paper Type: The appropriate photo paper type
●Quality: Best or Maximum dpi
●Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
◦Off: applies no changes to the image.
◦Basic: automatically focuses the image; moderately adjusts image sharpness.
5. Select any other print settings you want, and then click Print.
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Print documents
Make sure paper is loaded into the paper tray.
To print a document
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
●Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print documents (OS X)
1. Load paper in the tray. For more information, see Load media on page 11.
2. From the File menu in your software, choose Print.
3. Make sure your printer is selected.
4. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the
options can vary from one application to another.
●Choose the paper size.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
●Select the orientation.
●Enter the scaling percentage.
5. Click Print.
NOTE: If your printed documents are not aligned within the margins of the paper, make sure that
you have selected the correct language and region. On the printer display, select Settings, and then
select Preferences. Select your language, and then region from the options provided. The correct
language and country/region settings ensure that the printer will have the appropriate default paper
size settings.
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Print on both sides (duplexing)
To print on both sides of the page
You can print on both sides of a sheet of paper automatically by using the automatic two-sided
printing mechanism (duplexer).
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
●On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge
or Flip on Short Edge from the Print on Both Sides drop-down list.
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list
in the Tray Selection area, and then select the appropriate print quality in the Quality
Settings area.
●Click the Advanced button, in the Paper/Output area, select the appropriate paper size from
the Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
5. Click OK to print.
NOTE: After one page of the document has been printed, wait for the printer to reload the
paper automatically to print on the other side. You do not need to take any action.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
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Print using Near Field Communication (NFC)
With near field communication (NFC), you can quickly print documents and images from a mobile
device (such as a smartphone or tablet) just by touching the device on the printer. Look for on the
front of the printer, near the printer control panel, and then touch your mobile device to this area to
print—no additional setup required.
NOTE: This feature is available with some models of the printer.
To use this feature, make sure your mobile device supports NFC and make sure NFC is turned on in
the printer.
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Print with AirPrint
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to
print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
●Mail
●Photos
●Safari
●Supported third-party applications, for example Evernote
To use AirPrint, ensure the following:
●The printer and the Apple device must be connected to the same network as your AirPrint
enabled device. For more information about using AirPrint and about which HP products are
compatible with AirPrint, go to www.hp.com/go/mobileprinting.
●Load paper that matches the paper settings of the printer.
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Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of
disk space.
To print in maximum dpi mode
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer
Setup, Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select the appropriate paper type and print quality.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Confirm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the
options can vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and
set the paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following
settings:
●Paper Type: The appropriate paper type
●Quality: Maximum dpi
4. Select any other print settings that you want, and then click Print.
ENWW Print using the maximum dpi 27
Tips for print success
Use the following tips to print successfully.
Tips for printing from a computer
For more information on printing documents, photos, or envelopes from a computer, use the following
links to operating-system specific instructions.
●Learn how to print photos saved on your computer. Click here to go online for more information.
●Learn how to print envelopes from your computer. Click here to go online for more information.
Tips for ink and paper
●Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers
to help you produce great results, time after time.
●Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch (Ink)
from the Home screen.
To learn more tips about working with cartridges, see Tips for working with cartridges
on page 81 for more information.
●Load a stack of paper, not just one page. Use clean and flat paper of the same size. Make sure
only one type of paper is loaded at a time.
●Adjust the paper-width guides in the paper tray to fit snugly against all paper. Make sure the
paper-width guides do not bend the paper in the paper tray.
●Set the print quality and paper size settings according to the type and size of paper loaded in the
paper tray.
Printer settings tips
●On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
●Select the appropriate paper size from the Paper Size drop-down list in the Advanced Options
dialog box. Access the Advanced Options dialog box by clicking the Advanced button on the
Layout or Paper/Quality tab.
●To change default print settings, click Print, Scan & Fax, and then click Set Preferences in the
printer software.
Depending on your operating system, do one of the following to open the printer software:
28 Chapter 3 Print ENWW
◦Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
◦Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on
the app bar, and then click the icon with the printer's name.
◦Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click HP ENVY 7640 series, and then click HP ENVY 7640
series.
●If you want to print a black and white document using black ink only, click the Advanced button.
From the Print in Grayscale drop-down menu, select Black Ink Only, then click the OK button.
Printer settings tips
●On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the
printer.
●On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate
paper type and quality.
●To print a black and white document using only black ink, choose the Paper Type/Quality from
the pop-up menu and choose Grayscale from the Color pop-up menu.
Notes
●Original HP ink cartridges are designed and tested with HP printers and papers to help you
easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or
repairs required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
●Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print
quality becomes unacceptable.
●Software settings selected in the print driver only apply to printing, they do not apply to copying
or scanning.
●You can print your document on both sides of the paper.
ENWW Tips for print success 29
4 Use Web Services
●What are Web Services?
●Set up Web Services
●Print with HP ePrint
●Use HP Printables
●Use the HP Connected website
●Remove Web Services
●Tips for using Web Services
30 Chapter 4 Use Web Services ENWW
What are Web Services?
ePrint
●ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer
anytime, from any location. It's as simple as sending an email to the email address assigned to
your printer when you enable Web Services on the printer. No special drivers or software are
needed. If you can send an email, you can print from anywhere, using ePrint.
Once you have signed up for an account on HP Connected (www.hpconnected.com), you can
sign in to view your ePrint job status, manage your ePrint printer queue, control who can use
your printer's ePrint email address to print, and get help for ePrint.
HP Printables
●HP Printables allow you to easily locate and print preformatted web content, directly from your
printer. You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news,
travel, sports, cooking, photos, and many more. You can even view and print your online images
from popular photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specifically for your printer means no cut-off text and pictures
and no extra pages with only one line of text. On some printers, you can also choose paper and
print quality settings on the print preview screen.
ENWW What are Web Services? 31
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an
Ethernet or wireless connection.
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Web Services Setup.
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install
product updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-
screen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Open the embedded Web server on page 91.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then
restarts. Repeat the instructions from step 1 to set up ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-
screen instructions to set up a proxy server. If you do not have the proxy details, contact your
network administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software
(Windows) on page 17.
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to
the Web under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
32 Chapter 4 Use Web Services ENWW
4. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen
instructions to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up ePrint.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-
screen instructions to set up a proxy server. If you do not have the details, contact your network
administrator or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to finish the setup.
ENWW Set up Web Services 33
Print with HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer
anywhere you can send an email. Just send your documents and photos to the email address
assigned to your printer when you enable Web Services. No additional drivers or software are
needed.
●Your printer needs to have a wireless network connection to the Internet. You will not be able to
use HP ePrint via a USB connection to a computer.
●Attachments might print differently from the way they appear in the software program that
created them, depending on the original fonts and layout options used.
●Free product updates are provided with HP ePrint. Some updates might be required to enable
certain functionality.
Once you have signed up for an account on HP Connected (www.hpconnected.com), you can sign in
to view your ePrint job status, manage your ePrint printer queue, control who can use your printer’s
ePrint email address to print, and get help for ePrint.
Before you can use ePrint, make sure that:
●The printer is connected to an active network providing Internet access.
●Web Services is turned on. If not, you will be prompted to turn it on.
To ePrint a document from anywhere
1. Enable Web Services.
a. From the Home screen, touch the (ePrint) icon.
b. Accept the Terms of Use, and then follow the onscreen instructions to enable Web
Services.
c. Print the ePrint information page, and then follow the instructions on the page to sign up for
an ePrint account.
2. Find your ePrint email address.
a. Touch the ePrint icon on the Home screen. You will see the Web Services Settings menu
on the printer display.
b. The printer’s email address appears in the Web Services Settings menu.
3. Email your document to the printer for printing.
a. Create a new email and attach the document to print.
b. Send the email to the printer email address.
The printer prints the attached document.
NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses
included in the "To" or "Cc" fields. Only enter the HP ePrint email address in the "To" field. Do
not enter any additional email addresses in the other fields.
34 Chapter 4 Use Web Services ENWW
NOTE: The email will be printed once it is received. As with any email, there is no guarantee when
or whether it will be received. You can check the print status on HP Connected
(www.hpconnected.com).
NOTE: Documents printed with ePrint may appear different from the original. Style, formatting, and
text flow may differ from the original document. For documents that need to be printed with a higher
quality (such as legal documents), we recommend that you print from the software application on your
computer, where you will have more control over what your printout looks like.
Click here to go online for more information.
ENWW Print with HP ePrint 35
Use HP Printables
Print pages from the web, without using a computer, by setting up HP Printables, a free service from
HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the
apps available in your country/region.
Go to the HP Connected website for more information and specific terms and conditions:
www.hpconnected.com.
36 Chapter 4 Use Web Services ENWW
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the
email addresses that are allowed to send email to your printer. You can also get product updates,
more apps, and other free services.
Go to the HP Connected website for more information and specific terms and conditions:
www.hpconnected.com.
ENWW Use the HP Connected website 37
Remove Web Services
To remove Web Services
1. From the printer control panel display, touch (ePrint), and then touch (Web Services
Settings).
2. Touch Remove Web Services.
38 Chapter 4 Use Web Services ENWW
Tips for using Web Services
Use the following tips to print apps and use HP ePrint.
Tips for printing apps and using HP ePrint
●Learn how to share your photos online and order prints. Click here to go online for more
information.
●Learn about apps for printing recipes, coupons, and other content from the web, simply and
easily. Click here to go online for more information.
ENWW Tips for using Web Services 39
5 Copy and scan
●Copy documents
●Scan
●Tips for copy and scan success
40 Chapter 5 Copy and scan ENWW
Copy documents
The Copy menu on the printer display allows you to easily select number of copies and color or black
and white for copying on plain paper. You can also easily access advanced settings, such as
changing the paper type and size, adjusting the darkness of the copy, and resizing the copy.
Make a 1-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Specify number of copies and settings.
●From the Home screen, touch Copy. Flick to the desired number of copies.
●If the value for the 2–Sided option is 1:2, touch to select 1:1.
●Touch (Settings) to specify paper size, paper type, quality, or other settings.
●Touch (Back) to return to the Copy screen.
3. Touch Black or Color to start the copy job.
Make a 2-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Specify number of copies and settings.
●From the Home screen, touch Copy. Flick to the desired number of copies.
●If the value for the 2–Sided option is 1:1, touch to select 1:2.
●Touch (Settings), scroll through the options, and then touch Resize to make sure Actual
is selected.
NOTE: The 2-sided function does not work if the Fit to Page option is selected.
●From the Settings screen, specify paper size, paper type, quality, or other settings.
●Touch (Back) to return to the Copy screen.
3. Touch Black or Color to start the copy job.
4. When prompted, load the second original and touch OK.
ENWW Copy documents 41
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations,
such as a computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be
searched and edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
●Scan to a computer
●Scan to a memory device
●Scan to Email
●Scan using Webscan
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again.
1. Open the HP printer software.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the
feature has been disabled, and you wish to enable it again.
1. Open HP Utility.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan an original from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Touch Scan, and then select Computer.
3. Touch a computer that you want to scan to.
42 Chapter 5 Copy and scan ENWW
4. Choose the type of scan shortcut you want.
5. Touch Start Scan.
To scan an original from HP printer software (Windows)
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Click the Print, Scan & Fax tab.
3. In the Scan area, click Scan a Document or Photo.
4. Select the type of scan that you want from the shortcut menu and then click Scan.
NOTE: If Show Scan Preview is selected, you can make adjustments to the scanned image in
the preview screen.
5. Select Save if you want to keep the application open for another scan, or select Done to exit the
application.
6. Click Scan.
After the scan is saved, Windows Explorer opens the directory with the saved scan.
To scan an original from HP printer software (OS X)
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Choose the type of scan profile you want and follow the on-screen instructions.
Scan to a memory device
You can scan directly to a memory card or USB flash drive from the printer control panel without
using a computer or the HP printer software provided with the printer.
To scan an original to a memory device from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Insert a memory device.
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
ENWW Scan 43
Scan to Email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or
documents to the specified recipients directly from your HP e-All-in-One printer. You can set up your
email addresses, log in to your accounts with the given PIN codes, and then scan and email your
documents.
This section contains the following topics:
●Set up Scan to Email
●Use Scan to Email
●Change account settings
Set up Scan to Email
To set up Scan to Email
1. Touch Scan, and then touch Email.
2. On the Welcome screen, touch Continue.
3. Touch in the Email: box to enter your email address, and then touch Done.
4. Touch Continue.
5. A PIN will be sent to the email address you entered. Touch Continue.
6. Touch the PIN to enter your PIN and then touch Done.
7. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
8. Select your scan type by touching Photo or Document.
9. For photos, select the can settings, and touch Continue.
For documents, continue with the next step.
10. Veriify the email information, and touch Continue.
11. Touch Scan to Email.
12. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Use Scan to Email
To use Scan to Email
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Touch Scan, and then touch Email.
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to
enter your email address and receive a PIN.
44 Chapter 5 Copy and scan ENWW
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the can settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.
Change account settings
To change account settings
1. Touch Scan, and then touch Email.
2. On the control panel display, select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts.
●Auto-login
●Store Email
●Remove from list
●Change PIN
●Delete Account
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from
your printer to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE: By default, Webscan is off. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
For more information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Open the embedded Web server
on page 91.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan to enable Webscan.
5. Click Apply and then click OK.
ENWW Scan 45
To scan using Webscan
Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan
from the HP printer software.
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Open the embedded web server. For more information, see Open the embedded Web server
on page 91.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan.
46 Chapter 5 Copy and scan ENWW
Tips for copy and scan success
Use the following tips to copy and scan successfully:
●Learn how to scan to email from the printer display. Click here to go online for more information.
●Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the
glass as part of the image.
●Load your original, print side down, on the right front corner of the glass.
●To make a large copy of a small original, scan the original into the computer, resize the image in
the scanning software, and then print a copy of the enlarged image.
●If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan
from the printer software.
●To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●If you want to scan a document with several pages into one file instead of multiple files, start the
scan with the printer software instead of selecting Scan from the printer display.
ENWW Tips for copy and scan success 47
6Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to
be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently
used numbers. From the printer control panel, you can also set a number of fax options, such as
resolution and the contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can
verify the fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test, click here to go online for more information.
●Send a fax
●Receive a fax
●Set up phone book contacts
●Change fax settings
●Fax and digital phone services
●Fax over Internet Protocol
●Use reports
48 Chapter 6 Fax ENWW
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●Send a standard fax
●Send a standard fax from the computer
●Send a fax from a phone
●Send a fax using monitor dialing
●Send a fax from memory
●Send a fax to multiple recipients
●Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer
control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent, fax confirmation
must be enabled.
To send a standard fax from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-)
appears on the display.
5. Touch Black or Color.
If the printer detects an original loaded in the document feeder, it sends the document to the
number you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or
contrast of your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it first.
To use this feature, make sure you have installed the HP printer software on your computer, the
printer is connected to a working telephone line, and the fax function is set up and functioning
correctly.
ENWW Send a fax 49
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click
the button that opens the Properties dialog box. Depending on your software application, this
button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the
fax, and then click Send Fax. The printer begins dialing the fax number and faxing the
document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have finished filling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient
before sending the fax.
To send a fax from an extension phone
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on
their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax
tones from the receiving fax machine.
3. From the printer control panel display, touch Fax.
4. Touch Send Fax.
5. When you are ready to send the fax, touch Black or Color.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after,
remain on the line until the transmission is complete. If you were finished talking to the recipient,
you can hang up the telephone as soon as the fax begins transmitting.
50 Chapter 6 Fax ENWW
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other
sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as
well as control the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start
sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If
this is the case, you can create a phone book contact to store the PIN for your calling card. For more
information, see Set up phone book contacts on page 60.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch Black or Color.
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as
a phone book contact, when prompted to enter your PIN, touch (Phone book) to select the
phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is
useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans
the originals into memory and sends them once it is able to connect to the receiving fax machine.
After the printer scans the pages into memory, you can immediately remove the originals from the
document feeder tray or scanner glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Setup.
b. Touch Fax Setup, and then touch Preferences.
c. Set Scan and Fax Method to on.
2. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
ENWW Send a fax 51
3. From the printer control panel display, touch Fax.
4. Touch Send Now.
5. Enter the fax number by using the keypad, touch (Phone book) to select a phone book
contact or to select a previously dialed or received number.
6. Touch Black.
The printer sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or
more individual recipients.
To send a fax to multiple recipients using group phone book
1. Load the original print side up into the document feeder, or load the original print side down on
the right front corner of the scanner glass.
2. From the printer control panel display, touch Fax.
3. Touch Send Now.
4. Touch (Phone book).
5. Touch (Group Phone Book Contact).
6. Touch the name of the group phone book contact.
7. Touch Send Fax.
If the printer detects an original loaded in the document feeder, it sends the document to each
number in the Group Phone Book contact.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or
contrast of your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that
occur during transmission and automatically requesting retransmission of the erroneous portion.
Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines,
ECM increases sending time and phone charges, but sends the data much more reliably. The default
setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
If you turn ECM off:
●The quality and transmission speed of faxes you send and receive are affected.
●The Fax Speed is automatically set to Medium.
●You can no longer send or receive faxes in color.
52 Chapter 6 Fax ENWW
To change the ECM setting from the control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Scroll to Error Correction Mode and touch to turn the feature on or off.
ENWW Send a fax 53
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must
receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer
automatically answers incoming calls and receives faxes after the number of rings that are specified
by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the
printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic
Reduction feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory
until the copying finishes.
●Receive a fax manually
●Set up backup fax
●Reprint received faxes from memory
●Forward faxes to another number
●Set automatic reduction for incoming faxes
●Block unwanted fax numbers
●Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT
port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before
the printer answers. Or, turn off the Auto Answer setting so that the printer does not
automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the printer control panel display, touch Fax, touch Send and Receive, and then touch
Receive Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line.
The phone line is silent during fax transmission.
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Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the
faxes it receives, only the faxes it receives while the printer is in an error condition, or none of the
faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On, the printer stores all received faxes in
memory. This enables you to reprint up to 30 of the most recently printed faxes if they are
still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives
new faxes. If the memory becomes full of unprinted faxes, the printer stops answering
incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might
not be stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents
the printer from printing the faxes (for example, if the printer runs out of paper). The printer
continues to store incoming faxes as long as there is memory available. (If the memory
becomes full, the printer stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they are deleted from
memory.
Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for
security purposes. If an error condition occurs that prevents the printer from printing (for
example, the printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or
delete the faxes from memory. You might also want to delete the faxes in memory for security or
privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed
faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the
copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Load paper in the main paper tray.
2. From the printer control panel display, touch Fax.
ENWW Receive a fax 55
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently
received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch (Cancel).
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in
black and white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test
fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the
fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if
it is not turned on), the printer prints the fax. If you set up the printer to print error reports for
received faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and
then touch Done. Enter the required information for each of the following prompts: start date,
start time, end date, and end time.
7. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and
phone number. When the power is restored to the printer, the fax forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large
for the loaded paper size. This setting is turned on by default, so the image of the incoming fax is
reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the
first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size
fax and Letter-size paper is loaded in the main tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
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3. Touch Preferences.
4. Touch Automatic Reduction to turn on or off.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specific fax
numbers so the printer does not receive faxes received from those numbers. When an incoming fax
call is received, the printer compares the number to the list of junk fax numbers to determine if the call
should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not
received. (The maximum number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/
region, Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not
subscribed to a Caller ID service.
You can block specific fax numbers by adding them to the junk fax list, unblock these numbers by
removing them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch + (Plus Sign).
6. Do one of the following.
●To select a fax number to block from the call history list, touch (Received Call History).
●Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not
the fax number that appears on the fax header of the received fax, as these numbers can be
different.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences.
4. Touch Junk Fax Blocking.
5. Touch the number you want to remove, and then touch Remove.
ENWW Receive a fax 57
To print a junk fax list
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer.
This saves paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be
printed.
●HP Digital Fax requirements
●Activate HP Digital Fax
●Modify HP Digital Fax settings
HP Digital Fax requirements
●The destination folder of the computer must be available at all times. The destination computer
must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode.
●Paper must be loaded in the input tray.
Activate HP Digital Fax
To set up HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software
(Windows) on page 17.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To set up HP Digital Fax (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
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Modify HP Digital Fax settings
You can turn off HP Digital Fax and disable printing faxes from the printer control panel.
To modify settings from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences, and then touch HP Digital Fax.
4. Select the setting that you want to change. You can change the following settings:
●Fax Printing: Choose this option to print faxes as they are received. If you turn off printing,
color faxes will still print.
●Turn Off HP Digital Fax: Choose this option to turn off HP Digital Fax.
NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.
To modify settings from the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software
(Windows) on page 17.
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard.
3. Follow the on-screen instructions.
To modify settings from the HP printer software (OS X)
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
Turn off HP Digital Fax
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn Off HP Digital Fax.
5. Touch Yes.
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Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those
numbers using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you
can also use tools available on your computer, such as the HP software included with the printer and
the printer EWS. For more information, see Advanced printer management tools (for networked
printers) on page 90.
●Set up and change phone book contacts
●Set up and change group phone book contacts
●Delete phone book contacts
●Print a list of phone book contacts
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch (Phone book).
4. Touch (Phone Book Contact).
5. Touch (Plus Sign) to add a contact.
6. Touch Name and then type the name of the phone book contact, and then touch Done.
7. Touch Fax Number and type the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
8. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch (Phone book).
4. Touch (Phone Book Contact).
5. Touch (Edit) to edit a contact.
6. Touch the phone book contact that you want to edit.
7. Touch Name and then edit the name of the Phone Book contact, and then touch Done.
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8. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an
access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
9. Touch Done.
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least
one phone book contact.
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch (Phone book).
4. Touch (Group Phone Book Contact).
5. Touch (Plus Sign) to add a group.
6. Touch Name and then type the name of the group, and then touch Done.
7. Touch Number of Members, select the phone book contacts you want to include in this group,
and then touch Select.
8. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch (Phone book).
4. Touch (Group Phone Book Contact).
5. Touch (Edit) to edit a group.
6. Touch the group phone book contact that you want to edit.
7. Touch Name and then edit the name of the group phone book contact, and then touch Done.
8. Touch Number of Members.
9. Deselect the phone book contacts you want to delete from this group, or touch (Plus Sign) to
add a contact to the group.
10. Touch Done.
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
ENWW Set up phone book contacts 61
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
3. Touch (Phone book).
4. Touch (Phone Book Contact).
5. Touch (Edit).
6. Touch the name of the phone book contact you want to delete.
7. Touch Delete.
8. Touch Yes to confirm.
Print a list of phone book contacts
You can print a list of your phone book contacts.
1. Load paper in the main paper tray.
2. From the printer control panel, touch Setup.
3. Touch Fax Setup, and then touch Reports.
4. Touch Print Phone Book.
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Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following
steps to change the initial settings or to configure other options for faxing.
●Configure the fax header
●Set the answer mode (Auto answer)
●Set the number of rings before answering
●Change the answer ring pattern for distinctive ring
●Set the dial type
●Set the redial options
●Set the fax speed
●Set the fax sound volume
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends
that you set up the fax header by using the HP software provided with the printer. You can also set up
the fax header from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The
printer answers all incoming calls and faxes.
●Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Auto Answer to turn it on or off.
ENWW Change fax settings 63
You may also access this feature by touching (the Fax Status icon) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls
are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line
as the printer, because you want the answering machine to answer the phone before the printer does.
The number of rings to answer for the printer should be greater than the number of rings to answer
for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the
maximum number of rings. (The maximum number of rings varies by country/region.) In this setup,
the answering machine answers the call and the printer monitors the line. If the printer detects fax
tones, it receives the fax. If the call is a voice call, the answering machine records the incoming
message.
To set the number of rings before answering
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Rings to Answer.
4. Touch the number of rings.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several phone numbers
on one phone line. When you subscribe to this service, each number is assigned a different ring
pattern. You can set up the printer to answer incoming calls that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring
pattern to voice calls and another ring pattern to fax calls. HP recommends that you request double or
triple rings for a fax number. When the printer detects the specified ring pattern, it answers the call
and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set
distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming
call and, based on this call, automatically determines the distinctive ring pattern assigned by your
telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the printer control panel display, touch Setup.
3. Touch Fax Setup, and then select Preferences.
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4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you have multiple
numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
●Touch the ring pattern assigned by your telephone company to fax calls.
●Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the
feature before it finishes, the ring pattern is automatically set to the default, which is All Rings.
NOTE: If you are using a PBX phone system that has different ring patterns for internal and
external calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not
change the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Dial Type.
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was
busy, the printer attempts to redial based on the settings for the redial options. Use the following
procedure to turn the options on or off.
●Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal.
The default is On.
●No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is Off.
●Connection problem redial: If this option is turned on, the printer redials automatically if there has
been a problem connecting with the receiving fax machine. Connection problem redial works
only for sending faxes from memory. The default is On.
To set the redial options
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
ENWW Change fax settings 65
3. Touch Auto Redial.
4. Touch Busy Redial, or No Answer Redial, or Connection Problem Redial, and then select the
appropriate options.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when
sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●An Internet phone service
●A PBX (private branch exchange) system
●Fax over Internet Protocol (FoIP)
●An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Fax Speed. The following
table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Fax Speed.
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Preferences.
3. Touch Volume.
4. Touch to select Soft, Loud, or Off.
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Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be
called ADSL in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by
using the Internet. This method is called Fax over Internet Protocol (FoIP).
For more information, see Fax over Internet Protocol on page 68.
HP printers are designed specifically for use with traditional analog phone services. If you are in
a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-
analog filters or converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or
providers, in all digital environments, or with all digital-to-analog converters. It is always
recommended that you discuss with the telephone company directly for the correct setup options
based on their line services provided.
ENWW Fax and digital phone services 67
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes
with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
●Dial a special access code along with the fax number.
●Have an IP converter box that connects to the Internet and provides analog phone ports for the
fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-
LINE" on the printer. This means that your connection to the Internet must be done either through
a converter box (which supplies regular analog phone jacks for fax connections) or your telephone
company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-
correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see Set the fax speed on page 66. For more
information about using ECM, see Send a fax in Error Correction Mode on page 52.
If you have questions about Internet faxing, contact your Internet faxing services support department
or your local service provider for further assistance.
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Use reports
You can set up the printer to print error reports and confirmation reports automatically for each fax
you send and receive. You can also manually print system reports as required; these reports provide
useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A confirmation message that indicates whether a fax was successfully sent appears briefly on the
control panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or
the HP software. For more information, see Check the estimated ink levels on page 74.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly.
For more information, see Work with cartridges on page 73.
This section contains the following topics:
●Print fax confirmation reports
●Print fax error reports
●Print and view the fax log
●Clear the fax log
●Print the details of the last fax transaction
●Print a Caller ID Report
●View the Call History
Print fax confirmation reports
You can print a confirmation report either when a fax is sent, or when any fax is sent or received. The
default setting is On (Fax Send). When turned off, a confirmation message appears briefly on the
control panel after each fax is sent or received.
NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if
you select On (Fax Send) or On (Fax Send and Fax Receive), and if you scan the fax to send from
memory or use the Scan and Fax option.
To enable fax confirmation
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive faxes successfully.
This is the default setting.
ENWW Use reports 69
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Confirmation.
4. Touch On (Fax Send) or On (Fax Send and Fax Receive).
5. Touch Fax confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup.
3. Touch Reports and touch Fax Error Report.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last 30 Transactions Fax Logs.
5. Touch Print to begin printing.
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Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Tools.
3. Touch Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include
the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Last Transaction.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Setup.
2. Touch Fax Setup, and then touch Reports.
3. Touch Print Fax Reports.
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax.
2. Touch Send Now.
ENWW Use reports 71
3. Touch (Phone book).
4. Touch (Call history).
72 Chapter 6 Fax ENWW
7 Work with cartridges
●Check the estimated ink levels
●Replace the cartridges
●Order ink supplies
●Use single-cartridge mode
●Cartridge warranty information
●Anonymous usage information storage
●Tips for working with cartridges
ENWW 73
Check the estimated ink levels
To check the estimated ink levels from the printer control panel
▲From the Home screen, touch the (Ink icon) to display the estimated ink levels.
To check the ink levels from the printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Ink Levels.
To check the ink levels from HP Utility
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
2. Select the HP ENVY 7640 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used
in another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid
possible printing delays. You do not have to replace the cartridges until the print quality is
unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the product and cartridges for printing, and in
printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some
residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/
inkusage.
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Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove the old cartridge.
a. Open the access door.
b. Remove the cartridge from the slot.
3. Insert a new cartridge.
a. Remove the cartridge from packaging.
b. Remove plastic tape using the pull tab.
ENWW Replace the cartridges 75
c. Slide the new cartridge in the slot until it clicks.
4. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a
document after installing a new ink cartridge.
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Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
Locate the cartridge number on the printer
▲The cartridge number is located inside the cartridge access door.
Locate the cartridge number in the printer software
1. Depending on your operating system, do one of the following to open the printer software:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
and then select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
2. In the printer software, click Shop, and then click Shop For Supplies Online.
The correct cartridge number appears when you use this link.
To find the print cartridge reorder numbers
1. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
2. Click Supplies Info.
The print cartridge ordering numbers appear.
3. Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP ENVY 7640 series, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, and then follow the prompts to find the right cartridges for your
printer.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in
your country/region, you may still view supplies information and print a list for reference when
shopping at a local HP reseller.
ENWW Order ink supplies 77
Use single-cartridge mode
Use the single-cartridge mode to operate the HP ENVY 7640 series with only one ink cartridge. The
single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage.
During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the
computer.
NOTE: When the HP ENVY 7640 series operates in single-cartridge mode, a message is displayed
on the printer display. If the message is displayed and two ink cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each ink cartridge. When
plastic tape covers the ink cartridge contacts, the printer cannot detect that the ink cartridge is
installed.
Exit single-cartridge mode
●Install two ink cartridges in the HP ENVY 7640 series to exit single-cartridge mode.
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Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing
device. This warranty does not cover HP ink cartridges that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found
on the cartridge as indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that
came with the product.
ENWW Cartridge warranty information 79
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the
printer. In addition, this memory chip stores a limited set of anonymous information about the usage
of the printer, which might include the following: the number of pages printed using the cartridge, the
page coverage, frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data
collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read
and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge
might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the
memory chip. If you prefer to not allow access to this information, you can render the chip inoperable.
However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. From the printer control panel, touch Setup.
2. Touch Preferences.
3. Flick to the end of the option list and switch off the Automatically Send Anonymous Data and
Store Anonymous Usage Information options.
NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip's
ability to collect the printer's usage information.
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Tips for working with cartridges
Use the following tips to work with cartridges:
●To protect the cartridges from drying out, always turn the printer off using the On button, and
wait until the On button light goes out.
●Do not open or untape cartridges until you are ready to install them. Leaving tape on the
cartridges reduces ink evaporation.
●Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color
and icon for each slot. Make sure the cartridges snap into place.
●Alignment is automatic after new cartridge installation. Alignment can also help later, in cases of
blurred or jagged lines. See Fix print quality issues on page 104 for more information.
●When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider
getting replacement cartridges to avoid possible printing delays. You do not need to replace the
cartridges until print quality becomes unacceptable. See Replace the cartridges on page 75 for
more information.
●If you remove a cartridge from the printer for any reason, try to replace it again as soon as
possible. Outside of the printer, if unprotected, cartridges begin to dry out.
ENWW Tips for working with cartridges 81
8 Connect Your Printer
Additional advanced settings are available from the printer's home page (embedded web server or
EWS). For more information, see Open the embedded Web server on page 91.
This section contains the following topics:
●Set up the printer for wireless communication
●Change network settings
●Advanced printer management tools (for networked printers)
●Tips for setting up and using a networked printer
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Set up the printer for wireless communication
●Before you begin
●Set up the printer on your wireless network
●Change the connection type
●Test the wireless connection
●Turn on or off the wireless capability of the printer
●Connect wirelessly to the printer without a router
Before you begin
Ensure the following:
●The printer is not connected to the network using an Ethernet cable.
●The wireless network is set up and working properly.
●The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and
a wireless password.
●The wireless network name is the name of your wireless network.
●The wireless password prevents other people from connecting to your wireless network without
your permission. Depending on the level of security required, your wireless network might use
either a WPA passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless
network, you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security password or cannot remember this information,
see the documentation provided with your computer or with the wireless router. If you still cannot find
this information, contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless
communication.
NOTE: Before you proceed, go through the list at Before you begin on page 83.
1. From the printer control panel, touch (Wireless).
2. Touch (Settings.
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard.
5. Follow the display instructions to complete the setup.
ENWW Set up the printer for wireless communication 83
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a
network, you can use the software to change the connection type (for example, from a USB
connection to a wireless connection).
NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection (Windows)
1. Remove the Ethernet cable from the printer.
2. Open the printer software after the installation.
Run the Wireless Setup Wizard to make the wireless connection.
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin on page 83.
1. Depending on your operating system, do one of the following:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
select the printer name, and then click Utilities.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder of your printer.
2. Click Printer Setup & Software.
3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.
To change from a USB or Ethernet connection to a wireless connection (OS X)
Before you proceed, go through the list at Before you begin on page 83.
1. Connect the printer to your wireless network.
2. Open System Preferences.
3. Depending on your operating system, click Print & Fax, Print, Scan & Fax, or Printers &
Scanners in the Hardware section.
4. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax
entry, if there is one for the current connection.
5. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
6. Choose Devices > HP Auto Wireless Connect and follow the prompts.
Learn more about how to change from a USB to wireless connection. Click here to go online for
more information. At this time, this website might not be available in all languages.
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To change from a wireless connection to a USB or Ethernet connection (Windows)
●Connect the USB or Ethernet cable to the printer.
To change from a wireless connection to a USB or Ethernet connection (OS X)
Add the printer to the print queue.
1. Open System Preferences.
2. Depending on your operating system, click Print & Fax, Print, Scan & Fax, or Printers &
Scanners in the Hardware section.
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax
entry, if there is one for the current connection.
4. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
5. Choose Devices > Setup New Device and follow the prompts.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test
report provides information about the printer status, hardware (MAC) address, and IP address. If the
printer is connected to a network, the test report displays details about the network settings.
To print the wireless test report
1. From the printer control panel, touch (Wireless), and then touch (Settings).
2. Touch Print Reports
3. Touch Wireless Test Report.
Turn on or off the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is
on.
NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability
and the Wireless light.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Wireless Settings.
3. Touch Wireless to turn it on or off.
Connect wirelessly to the printer without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-
capable device—without connecting to an existing wireless network.
ENWW Set up the printer for wireless communication 85
Guidelines for using Wi-Fi Direct
●Make sure your computer or mobile device has the necessary software.
If you are using a computer, make sure you have installed the printer software provided with the
printer.
●If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first
and then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
●If you are using a mobile device, make sure you have installed a compatible printing app. For
more information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
●Make sure Wi-Fi Direct is turned on in the printer and, if necessary, security is enabled.
●Up to five computers and mobile devices can use the same Wi-Fi Direct connection.
●Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB
cable or to a network using a wireless connection.
●Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To print from a wireless-capable mobile device
Make sure you have installed a compatible printing app on your mobile device. For more information,
visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the
documentation provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to
connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of
wireless networks shown such as DIRECT-**- HP ENVY-7640 (where ** are the unique
characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided
with the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to
a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless
86 Chapter 8 Connect Your Printer ENWW
networks shown such as DIRECT-**- HP ENVY-7640 (where ** are the unique characters to
identify your printer and XXXX is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable,
follow the steps below to install the printer software using the HP Wi-Fi Direct connection.
a. Depending on your operating system, do one of the following:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the
printer name, and then click Utilities.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app
bar, select the printer name, and then click Utilities.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
Select your HP printer software from the list of detected printers.
d. Follow the on-screen instructions.
5. Print your document.
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**- HP ENVY-7640
(where ** are the unique characters to identify your printer and XXXX is the printer model
located on the printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences.
b. Depending on your operating system, click Print & Fax, Print, Scan & Fax, or Printers &
Scanners in the Hardware section.
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right
column beside the printer name), and click Add.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct.
At this time, this website might not be available in all languages.
ENWW Set up the printer for wireless communication 87
Change network settings
From the printer control panel, you can set up and manage your printer wireless connection and
perform a variety of network management tasks. This includes viewing and changing network
settings, restoring network defaults, and turning the wireless function on or off.
CAUTION: Network settings are provided for your convenience. However, unless you are an
advanced user, you should not change some of these settings (such as the link speed, IP settings,
default gateway, and firewall settings).
To print the network configuration page
1. From the printer control panel, touch Setup.
2. Touch Reports and then touch Network Configuration Report.
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you
are an advanced user and want to use different settings (such as the IP address, subnet mask, or the
default gateway), you can change them manually.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address
during the installation, your network components cannot connect with the printer.
1. From the printer control panel, touch Setup and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
5. A message appears warning that changing the IP address removes the printer from the network.
Touch OK to continue.
6. Automatic is selected by default. To change the settings manually, touch Manual, and then enter
the appropriate information for the following settings:
●IP Address
●Subnet Mask
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●Default Gateway
●DNS Address
7. Enter your changes, and then touch Done.
8. Touch OK.
ENWW Change network settings 89
Advanced printer management tools (for networked printers)
To view or change some settings, you might need a password.
NOTE: You can open and use the embedded Web server without being connected to the Internet.
However, some features are not available.
This section contains the following topics:
●Toolbox (Windows)
●HP Utility (OS X)
●Open the embedded Web server
●About cookies
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme file, which is available on the HP
printer software CD provided with your printer.
To open the Toolbox
1. Depending on your operating system, do one of the following:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar,
and then select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder for the printer, and then select the icon with
the printer's name.
2. Click Print, Scan & Fax.
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find
website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the
hard disk.
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Open the embedded Web server
You can access the embedded Web server via either the network or Wi-Fi Direct.
To open the embedded Web server via network
NOTE: The printer must be on a network and must have an IP address. The IP address for the
printer can be found by pressing the Wireless icon or by printing a network configuration page.
●In a supported Web browser on your computer, type the IP address or hostname that has been
assigned to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser:
http://192.168.0.12.
To open the embedded Web server using Wi-Fi Direct
1. From the Home screen, touch (Wireless) and then touch (Settings).
2. If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on.
3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name,
for example: DIRECT-**- HP ENVY-7640 (where ** are the unique characters to identify your
printer). Enter the Wi-Fi Direct password when prompted.
4. In a supported Web browser on your computer, type the following address: http://192.168.223.1.
About cookies
The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you
are browsing. These files let the EWS recognize your computer the next time you visit. For example,
if you have configured the EWS language, a cookie helps remember which language you have
selected so that the next time you access the EWS, the pages are displayed in that language. Some
cookies (such as the cookie that stores customer-specific preferences) are stored on the computer
until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a
cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use
your browser to remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the
following features:
●Starting where you left the application (especially useful when using setup wizards)
●Remembering the EWS browser language setting
●Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your Web browser.
ENWW Advanced printer management tools (for networked printers) 91
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
●When setting up the wireless networked printer, make sure your wireless router is powered on.
The printer searches for wireless routers, then lists the detected network names on the display.
NOTE: If your printer has not been setup with a wireless connection, touch (Wireless) and
then touch (Settings) on the printer display to start the Wireless Setup Wizard.
●To check the wireless connection on the printer, touch the (Wireless) on the control panel to
open the Wireless Summary menu. If it shows Wireless Off or Not Connected, touch
(Settings) and then touch Wireless Setup Wizard. Follow the on-screen instructions to set up
your printer wireless connection.
●If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from
the VPN before you can access any other device on your network, including the printer.
●Learn more about configuring your network and the printer for wireless printing. Click here to go
online for more information.
●Learn how to find your network security settings. Click here to go online for more information.
●Learn about the Print and Scan Doctor (Windows only) and other troubleshooting tips. Click here
to go online for more information.
●Learn how to change from a USB to wireless connection. Click here to go online for more
information.
●Learn how to work with your firewall and anti-virus programs during printer setup. Click here to
go online for more information.
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9 Solve a problem
This section contains the following topics:
●Jams and paper-feed issues
●Ink cartridge issues
●Printing issues
●Copy issues
●Scan issues
●Fax issues
●Network and connection issues
●Printer hardware issues
●HP support
ENWW 93
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues.
Use an HP online troubleshooting wizard
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues
with paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below
to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear
and leave torn pieces inside the printer; this could result in more jams later.
1. Press the (Power button) to turn the printer off.
2. Open the ink cartridge access door.
3. Check the paper path inside the printer.
a. Lift the handle of the paper path cover and remove the cover.
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b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards
you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to
occur.
c. Reinsert the paper path cover until it snaps into place.
4. If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.
a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to
occur.
b. Move the carriage to the far left of the printer, and do the same as in the previous step to
remove any torn pieces of paper.
5. Close the ink cartridge access door.
6. If the problem is still not resolved, check the tray area.
a. Pull out the input tray to extend it.
ENWW Jams and paper-feed issues 95
b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach
into the gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely
to occur.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
7. Press the (Power button) again to turn the printer on.
To clear a paper jam in the document feeder
1. Lift the cover of the document feeder.
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2. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
3. Close the document feeder cover, pressing down firmly until it snaps into place.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move
easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
1. Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution
when removing jammed paper from inside the printer
2. To get help from the print display, touch Help from the Home screen. Touch the directional
button to navigate through help topics, touch Troubleshoot and Support, and then touch Clear
Carriage Jam.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●Remove printed papers from the output tray frequently.
●Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
●Do not use paper that is too thick or too thin for the printer.
●Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media on page 11.
ENWW Jams and paper-feed issues 97
●Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
●Do not place too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the document feeder, see Specifications on page 129.
●Do not combine different paper types and paper sizes in the input tray; the entire stack of paper
in the input tray must be the same size and type.
●Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the
paper-width guides do not bend the paper in the input tray.
●Do not force paper too far inside the input tray.
●If you are printing on both sides of a page, do not print highly saturated images on light weight
paper.
●Use paper types that are recommended for the printer. For more information, see Paper basics
on page 8.
●If the printer is about to run out of paper, allow the printer to run out of paper first, and then add
paper. Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
●Paper is not picked up from a tray
◦Make sure paper is loaded in the tray. For more information, see Load media on page 11.
Fan the paper before loading.
◦Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper guides are snug, but not tight, against the
stack.
◦Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
●Pages are skewing
◦Make sure the paper loaded in the input tray is aligned to the paper-width guides. If
needed, pull out the input tray from the printer and reload the paper correctly, making sure
that the paper guides are aligned correctly.
◦Load paper into the printer only when it is not printing.
●Multiple pages are being picked up
◦Make sure the paper-width guides are set to the correct markings in the tray for the paper
size you are loading. Also make sure the paper-width guides are snug, but not tight, against
the stack.
◦Make sure the tray is not overloaded with paper.
◦Use HP paper for optimum performance and efficiency.
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Ink cartridge issues
First try removing and reinserting the ink cartridges. Make sure the cartridges are in the correct slots.
If this does not work, clean the cartridge contacts. If your problem is still not resolved, see Replace
the cartridges on page 75 for more information.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink
cartridges are reinstalled in the product as soon as possible. It is not recommended to leave the ink
cartridges outside of the product longer than 30 minutes. This could result in damage to the ink
cartridges.
1. Check that power is on.
2. Open the cartridge access door.
3. Remove the cartridge indicated in the error message.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts
on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature Description
1Electrical contacts
5. Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other
debris elsewhere on the cartridge.
6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set
of gold-colored bumps positioned to meet the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
ENWW Ink cartridge issues 99
9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge
mode to operate the HP ENVY 7640 series with only one cartridge.
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Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
automatically.
Troubleshoot problems with print
jobs not printing.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Read general instructions in the Help for unable to print issues
Resolve print issues
NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the
USB cable. If your computer is connected to the printer with a wireless connection, confirm that
the connection is working.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending on your operating system, do one of the following:
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to
open the Charms bar, click the Settings icon, click or tap Control Panel, and then click
or tap View devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select
See what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use
Printer Offline.
d. If you made any changes, try to print again.
ENWW Printing issues 101
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to
open the Charms bar, click the Settings icon, click or tap Control Panel, and then click
or tap View devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then
click the Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then
click or tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
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iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click
OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set
as Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
●Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to
open the Charms bar, click the Settings icon, click or tap Control Panel, and then click
or tap View devices and printers.
●Windows 7: From the Windows Start menu, click Devices and Printers.
●Windows Vista: From the Windows Start menu, click Control Panel, and then click
Printers.
●Windows XP: From the Windows Start menu, click Control Panel, and then click
Printers and Faxes.
b. Double-click the icon for your printer to open the print queue.
ENWW Printing issues 103
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click
Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing again after
the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is firmly connected to the printer.
1Power connection to the printer
2Connection to a power outlet
2. Look inside the printer and check for a green light indicating the printer is receiving electrical
power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another
power outlet.
3. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On
button to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
4. With the printer turned on, disconnect the power cord from the side of the printer under the
cartridge access door.
5. Unplug the power cord from the wall outlet.
6. Wait at least 15 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the side of the printer under the cartridge access door.
9. If the printer does not turn on by itself, press the On button to turn on the printer.
10. Try using the printer again.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online
104 Chapter 9 Solve a problem ENWW
Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer off using the On button, and wait until
the On button light goes out before you pull the plug or turn off a power strip. This allows the printer to
move the cartridges to a capped position, where they are protected from drying out.
To improve print quality
1. Make sure you are using original HP ink cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the
Media drop-down list and print quality from the Quality Settings drop-down list.
●In the printer software, click Print, Scan & Fax and then click Set Preferences to access the
print properties.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more
information, see Check the estimated ink levels on page 74. If the ink cartridges are low on ink
consider replacing them.
4. Align the cartridges.
To align the cartridges from the printer software
NOTE: Aligning the cartridges ensures the high-quality output. The HP All-in-One prompts you
to align the cartridges every time you install a new cartridge. If you remove and reinstall the
same ink cartridge, the HP All-in-One will not prompt you to align the ink cartridges. The HP All-
in-One remembers the alignment values for that ink cartridge, so you do not need to realign the
ink cartridges.
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to
access the Printer Toolbox.
d. In Printer Toolbox, click Align Ink Cartridges on the Device Services tab. The printer prints
an alignment sheet.
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner
glass.
f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the
cartridge alignment sheet.
ENWW Printing issues 105
To align the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the printer control panel display, touch Setup.
c. Touch Printer Maintenance, select Align Printhead, and then follow the on-screen
instructions.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
c. In the printer software, click Print, Scan & Fax, and then click Maintain Your Printer to
access the printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are
seeing streaks in the color and black boxes, or no ink in portions of the boxes, then
automatically clean the cartridges.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the paper tray.
b. From the printer control panel, touch Setup.
c. Touch Reports.
d. Touch Print Quality Report.
6. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of
the color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then
select the printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app
bar, and then select the printer name.
●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start,
select All Programs, click HP, click the folder for the printer, and then select the icon
with the printer's name.
c. In the printer software, click Print, Scan & Fax and then click Maintain Your Printer to
access the Printer Toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
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To clean the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the printer control panel display, touch Setup.
c. Touch Printer Maintenance, select Clean Printhead, and then follow the on-screen
instructions.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/
support. This website provides information and utilities that can help you correct many common
printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
To improve print quality
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
3. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
4. Align the printer cartridges
To align print cartridges from the software
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the
top level of the hard disk.
c. Select the HP ENVY 7640 series from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the on-screen instructions.
f. Click All Settings to return to the Information and Support pane.
5. Print a test page.
To print a test page
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the
top level of the hard disk.
c. Select the HP ENVY 7640 series from the list of devices at the left of the window.
ENWW Printing issues 107
d. Click Test Page.
e. Click the Print Test Page button, and follow the on-screen instructions.
Check the test page for jagged lines in the text or streaks in the text and colored boxes. If
you are seeing jagged lines, or streaks, or no ink in portions of the boxes, then
automatically clean the cartridges.
6. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the
print cartridges automatically.
To automatically clean the print head
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the
top level of the hard disk.
c. Select the HP ENVY 7640 series from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the on-screen instructions.
CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink
and shortens the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer.
If print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
Fix ink smears on printouts
If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from
the printer display. This process takes several minutes to complete. Full-size plain paper needs to be
loaded and will be moved back and forth during the cleaning. Mechanical noises are normal at this
time.
1. Load Letter or A4 unused plain white paper into the input tray.
2. From the printer control panel display, touch Setup.
3. Touch Printer Maintenance, select the desired option, and then follow the on-screen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
access the software or EWS, see Open the HP printer software (Windows) on page 17 or Open the
embedded Web server on page 91.
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Copy issues
Troubleshoot copy
problems.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low
quality.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Tips for copy and scan success on page 47
ENWW Copy issues 109
Scan issues
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
Solve scan problems Use an HP online troubleshooting wizard
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Tips for copy and scan success on page 47
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Fax issues
Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you
are still having problems faxing, check the fax settings listed in the report to verify that the settings are
correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for
faxing. Perform this test only after you have completed fax setup on the printer. The test does the
following:
●Tests the fax hardware
●Verifies that the correct type of phone cord is connected to the printer
●Checks that the phone cord is plugged into the correct port
●Checks for a dial tone
●Tests the status of your phone line connection
●Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray
before starting the test.
3. On the Fax screen, flick to the right and touch Setup, touch Setup Wizard, and then follow the
onscreen instructions.
The printer displays the status of the test on the display and prints a report.
4. To test fax setup via the printer control panel
5. Review the report.
●If the fax test failed, review the solutions below.
●If the fax test passed and you are still having problems faxing, verify that the fax settings
listed in the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For
more detailed information, check the report to see which part of the test failed, and then review the
appropriate topic in this section for solutions to try.
ENWW Fax issues 111
The "Fax Hardware Test" failed
●Turn the printer off by pressing (Power button) located on the printer control panel and then
unplug the power cord from the back of the printer. After a few seconds, plug the power cord in
again, and then turn the power on. Run the test again. If the test fails again, continue reviewing
the troubleshooting information in this section.
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
●If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure
the printer is not busy completing another task, such as receiving a fax or making a copy. Check
the display for a message indicating that the printer is busy. If it is busy, wait until it is finished
and in the idle state before running the test.
●Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing,
contact HP support. Go to www.hp.com/support. This website provides information and utilities that
can help you correct many common printer problems. If prompted, select your country/region, and
then click All HP Contacts for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
●Check the connection between the telephone wall jack and the printer to make sure the phone
cord is secure.
●Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
●Make sure you have correctly connected the printer to the telephone wall jack. Using the phone
cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
Learn more about fax setup and test, click here to go online for more information.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for
the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
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After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone
cord to connect from the telephone wall jack to the printer, you might not be able to send or receive
faxes. After you plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector
that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to
the telephone wall jack.
Plug the phone cord into the correct port
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or
receive faxes. The 2-EXT port should only be used to connect other equipment, such as an
answering machine.
Figure 9-1 Back view of the printer
1Telephone wall jack
2Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to
make sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
ENWW Fax issues 113
The "Using Correct Type of Phone Cord with Fax" test failed
●Make sure you used the phone cord supplied in the box with the printer to connect to the
telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE
on the back of the printer, and the other end to your telephone wall jack, as shown in the
illustration.
1Telephone wall jack
2Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length. You can purchase the cord at an electronics store that carries
phone accessories.
●Check the connection between the telephone wall jack and the printer to make sure the phone
cord is secure.
●Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
The "Dial Tone Detection" test failed
●Other equipment, which uses the same phone line as the printer, might be causing the test to
fail. To find out if other equipment is causing a problem, disconnect everything from the phone
line, and then run the test again. If the Dial Tone Detection Test passes without the other
equipment, then one or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece of equipment is
causing the problem.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for
the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone
company and have them check the line.
●Make sure you have correctly connected the printer to the telephone wall jack. Using the phone
cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
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●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
●If your telephone system is not using a standard dial tone, such as some private branch
exchange (PBX) systems, this might cause the test to fail. This does not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
●Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have
problems sending and receiving faxes.
●Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
●Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and
have them check the phone line.
The "Fax Line Condition" test failed
●Make sure you connect the printer to an analog phone line or you cannot send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
●Check the connection between the telephone wall jack and the printer to make sure the phone
cord is secure.
●Make sure you have correctly connected the printer to the telephone wall jack. Using the phone
cord supplied in the box with the printer, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the printer.
●Other equipment, which uses the same phone line as the printer, might be causing the test to
fail. To find out if other equipment is causing a problem, disconnect everything from the phone
line, and then run the test again.
◦If the Fax Line Condition Test passes without the other equipment, then one or more pieces
of the equipment is causing problems; try adding them back one at a time and rerunning
the test each time, until you identify which piece of equipment is causing the problem.
◦If the Fax Line Condition Test fails without the other equipment, connect the printer to
a working phone line and continue reviewing the troubleshooting information in this section.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
●Make sure you use the phone cord that came with the printer. If you do not use the supplied
phone cord to connect from the telephone wall jack to the printer, you might not be able to send
ENWW Fax issues 115
or receive faxes. After you plug in the phone cord that came with the printer, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is
ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing,
contact your telephone company and have them check the phone line.
Troubleshoot fax problems.
Troubleshoot fax problems. Use an HP online troubleshooting wizard
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for specific fax problems
What kind of fax problem are you having?
The display always shows Phone Off Hook
●You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord
that came with the printer to connect the printer to your phone line. If the phone cord that came
with the printer is not long enough, you can use a longer phone cord to extend the length. You
can purchase the cord at an electronics store that carries phone accessories.
●Other equipment that uses the same phone line as the printer might be in use. Make sure
extension phones (phones on the same phone line, but not connected to the printer) or other
equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an
extension phone is off the hook, or if you are using a computer dial-up modem to send email or
access the Internet.
The printer is having problems sending and receiving faxes
●Make sure the printer is turned on. Look at the display on the printer. If the display is blank and
(the Power button) light is not lit, the printer is turned off. Make sure the power cord is firmly
connected to the printer and plugged into a power outlet. Press (the Power button) to turn on
the printer.
After turning on the printer, HP recommends you wait five minutes before sending or receiving
a fax. The printer cannot send or receive faxes while it is initializing after being turned on.
●If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax
memory is full (limited by printer memory).
116 Chapter 9 Solve a problem ENWW
●Make sure you used the phone cord supplied in the box with the printer to connect to the
telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE
on the back of the printer and the other end to your telephone wall jack, as shown in the
illustration.
1Telephone wall jack
2Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire
phone cord to extend the length. You can purchase the cord at an electronics store that carries
phone accessories.
●Try connecting a working phone and phone cord to the telephone wall jack that you are using for
the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone
company for service.
●Other equipment, which uses the same phone line as the printer, might be in use. For example,
you cannot use the printer for faxing if an extension phone is off the hook, or if you are using
a computer dial-up modem to send an email or access the Internet.
●Check to see if another process has caused an error. Check the display or your computer for an
error message providing information about the problem and how to solve it. If there is an error,
the printer cannot send or receive a fax until the error condition is resolved.
●The phone line connection might be noisy. Phone lines with poor sound quality (noise) can
cause faxing problems. Check the sound quality of the phone line by plugging a phone into the
telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction
Mode (ECM) off and try faxing again. For information about changing ECM, see Send a fax in
Error Correction Mode on page 52. If the problem persists, contact your telephone company.
●If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter
connected or you cannot fax successfully. Click here to go online for more information.
●Make sure the printer is not connected to a telephone wall jack that is set up for digital phones.
To check if your phone line is digital, connect a regular analog phone to the line and listen for
a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for
digital phones.
●If you are using either a private branch exchange (PBX) or an integrated services digital network
(ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the
terminal adapter is set to the correct switch type for your country/region, if possible. Click here to
go online for more information.
ENWW Fax issues 117
●If the printer shares the same phone line with a DSL service, the DSL modem might not be
grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can
check the sound quality of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn off your DSL modem and completely
remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone
again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending
and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your
DSL modem off, contact your DSL provider for support.
●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the
printer directly to the telephone wall jack.
The printer cannot receive faxes, but can send faxes
●If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings. For more information, see Change the answer ring
pattern for distinctive ring on page 64.
●If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot
receive the fax. For information on receiving faxes manually, see Receive a fax manually
on page 54.
●If you have a voice mail service at the same phone number you use for fax calls, you must
receive faxes manually, not automatically. This means that you must be available to respond in
person to incoming fax calls. Learn more about setting up the printer when you have a voice mail
service, click here to go online for more information. For information on receiving faxes
manually, see Receive a fax manually on page 54.
●If you have a computer dial-up modem on the same phone line with the printer, check to make
sure that the software that came with your modem is not set to receive faxes automatically.
Modems that are set up to receive faxes automatically take over the phone line to receive all
incoming faxes, which prevents the printer from receiving fax calls.
●If you have an answering machine on the same phone line with the printer, you might have one
of the following problems:
◦Your answering machine might not be set up correctly with the printer.
◦Your outgoing message might be too long or too loud to allow the printer to detect fax
tones, and the sending fax machine might disconnect.
◦Your answering machine might not have enough quiet time after your outgoing message to
allow the printer to detect fax tones. This problem is most common with digital answering
machines.
The following actions might help solve these problems:
118 Chapter 9 Solve a problem ENWW
◦When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer, click here to go online for more
information.
◦Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see Receive a fax on page 54.
◦Make sure the Rings to Answer setting is set to a greater number of rings than the
answering machine. For more information, see Set the number of rings before answering
on page 64.
◦Disconnect the answering machine and then try receiving a fax. If faxing is successful
without the answering machine, the answering machine might be causing the problem.
◦Reconnect the answering machine and record your outgoing message again. Record
a message that is approximately 10 seconds in duration. Speak slowly and at a low volume
when recording your message. Leave at least 5 seconds of silence at the end of the voice
message. There should be no background noise when recording this silent time. Try to
receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end
of your outgoing message. Play back your outgoing message to check.
●If the printer shares the same phone line with other types of phone equipment, such as an
answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level
might be reduced. The signal level can also be reduced if you use a splitter or connect extra
cables to extend the length of your phone. A reduced fax signal can cause problems during fax
reception.
To find out if other equipment is causing a problem, disconnect everything except the printer
from the phone line, and then try to receive a fax. If you can receive faxes successfully without
the other equipment, one or more pieces of the other equipment is causing problems; try adding
them back one at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
●If you have a special ring pattern for your fax phone number (using a distinctive ring service
through your telephone company), make sure that the Distinctive Ring feature on the printer is
set to match. For more information, see Change the answer ring pattern for distinctive ring
on page 64.
The printer cannot send faxes, but can receive faxes
●The printer might be dialing too fast or too soon. You might need to insert some pauses in the
number sequence. For example, if you need to access an outside line before dialing the phone
number, insert a pause following the access number. If your number is 95555555, and 9
accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, touch the * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as
you dial. You can set the pace of your dialing and respond to prompts as you dial. For more
information, see Send a fax using monitor dialing on page 51.
●The number you entered when sending the fax is not in the proper format or the receiving fax
machine is having problems. To check this, try calling the fax number from a telephone and
listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned
on or connected, or a voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any problems.
ENWW Fax issues 119
Fax tones are recorded on my answering machine
●When you have an answering machine on the same phone line you use for fax calls, try
connecting the answering machine directly to the printer, click here to go online for more
information. If you do not connect the answering machine as recommended, fax tones might be
recorded on your answering machine.
●Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting
is correct. The number of rings to answer for the printer should be greater than the number of
rings to answer for the answering machine. If the answering machine and the printer are set to
the same number of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
●Set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings supported. (The maximum number of rings varies by country/region.) In this
setup, the answering machine answers the call and the printer monitors the line. If the printer
detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine
records the incoming message. For more information, see Set the number of rings before
answering on page 64.
The computer cannot receive faxes (HP Digital Fax)
●The computer selected to receive faxes is turned off. Make sure the computer selected to
receive faxes is switched on at all times.
●Different computers are configured for setup and receiving faxes and one of them may be
switched off. If the computer receiving faxes is different from the one used for setup, both
computers should be switched on at all times.
●HP Digital Fax is not activated or the computer is not configured to receive faxes. Activate HP
Digital Fax and make sure the computer is configured to receive faxes.
120 Chapter 9 Solve a problem ENWW
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
automatically.
Use an HP online
troubleshooting wizard
●Troubleshoot your wireless problem, whether your printer has never been connected or
it was connected and is no longer working.
●Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your
computer from connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Read general instructions in the Help for wireless troubleshooting
Check the network configuration or print the wireless test report to assist in diagnosing network
connection issues.
1. From the Home screen, touch (Wireless) and then touch (Settings).
2. Touch Print Reports. and then touch Display Network Configuration or Print Wireless Test
Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name
(SSID) and password (network key).
Use an HP online troubleshooting
wizard
Learn how to find your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to configure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to confirm that Wi-Fi Direct is turned on:
ENWW Network and connection issues 121
▲From the printer control panel, touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for
and connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For
more information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
Convert USB connection to wireless
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue
automatically.
Use an HP online troubleshooting wizard Convert a USB connection to wireless or Wi-Fi Direct.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be
available in all languages.
Change the connection type on page 84
Fix Ethernet connection
Check the following:
●The network is operational and the network hub, switch, or router is turned on.
●The Ethernet cable is plugged into the printer properly and the Ethernet light near the connector
is turned on.
●Antivirus programs, including spyware protection programs, are not impacting your network
connection to the printer. If you know that antivirus or firewall software is preventing your
computer from connecting to the printer, use the HP online firewall troubleshooter to help solve
the problem.
●HP Print and Scan Doctor
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to
diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages.
122 Chapter 9 Solve a problem ENWW
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and
copying issues. The application is only available in some languages.
To extract the automatic output tray extender manually
If the automatic output tray extender does not deploy automatically, you can extract it manually.
1. Remove the output tray from the printer.
2. On the bottom of the output tray, move the output tray lock to the unlocked position, and then
shift the release lever to release the tray extender.
3. Insert the output tray back into the printer leaving the tray extender in the released position.
The printer shuts down unexpectedly
●Check the power and power connections.
●Make sure the printer's power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
●If the alignment process fails, make sure you have loaded unused, plain white paper into the
input tray. If you have colored paper loaded in the input tray when you align the ink cartridges,
the alignment fails.
●If the alignment process fails repeatedly, you may need to clean the printhead, or you might
have a defective sensor.
●If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/
support. This website provides information and utilities that can help you correct many common
printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
ENWW Printer hardware issues 123
Resolve printer failure.
▲Turn the printer off, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 125.
124 Chapter 9 Solve a problem ENWW
HP support
●Register printer
●Support process
●HP support by phone
●Additional warranty options
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support,
and product support alerts. If you did not register your printer while installing the software, you can
register now at http://www.register.hp.com.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
2. Visit the HP online support website at www.hp.com/support.
HP online support is available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance, and includes the following features:
●Fast access to qualified online support specialists
●Software and driver updates for the printer
●Valuable troubleshooting information for common problems
●Proactive printer updates, support alerts, and HP newsgrams that are available when you
register the printer
3. Call HP support.
Support options and availability vary by printer, country/region, and language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
●Phone support period
●Placing a call
●Support phone numbers
●After the phone support period
ENWW HP support 125
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
●Product name (Located on the printer, such as HP ENVY 7640)
●Product number (located inside the cartridge access door)
●Serial number (located on the back or bottom of the printer)
●Messages that appear when the situation occurs
●Answers to these questions:
◦Has this situation happened before?
◦Can you recreate it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, the printer was
moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website: www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP ENVY 7640 series at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
126 Chapter 9 Solve a problem ENWW
A Technical information
The technical specifications and international regulatory information for the HP ENVY 7640 series are
provided in this section.
For additional specifications, see the printed documentation that came with the HP ENVY 7640
series.
This section contains the following topics:
●Hewlett-Packard Company notices
●Specifications
●Environmental product stewardship program
●Regulatory information
ENWW 127
Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only
warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained
herein.
© 2014 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, and Windows®
8.1 are U.S. registered trademarks of Microsoft Corporation.
128 Appendix A Technical information ENWW
Specifications
Technical specifications for the HP ENVY 7640 series are provided in this section. For more product
specifications, see the Product Data Sheet at www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support
website at www.hp.com/support.
Environmental specifications
●Recommended operating temperature range: 15ºC to 32ºC (59ºF to 90ºF)
●Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)
●Humidity: 20% to 80% RH non-condensing (recommended); 25ºC maximum dewpoint
●Non-operating (Storage) temperature range: –40ºC to 60ºC (-40ºF to 140ºF)
●In the presence of high electromagnetic fields, it is possible the output from the HP ENVY 7640
series may be slightly distorted.
●HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields.
Print specifications
●Print speeds vary according to the complexity of the document.
●Method: drop-on-demand thermal inkjet
●Language: PCL3 GUI
Scan specifications
●Optical Resolution: up to 1200 dpi
●Hardware Resolution: up to 1200 x 1200 dpi
●Enhanced Resolution: up to 1200 x 1200 dpi
●Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)
●Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
●Supported File Types: BMP, JPEG, PNG, TIFF, PDF
●Twain Version: 1.9
ENWW Specifications 129
Copy specifications
●Digital image processing
●Maximum number of copies varies by model.
●Copy speeds vary according to the complexity of the document and model.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Print resolution
Table A-1 Print resolution
Draft mode ●Color Input/Black Render: 300x300dpi
●Output (Black/Color): Automatic
Normal mode ●Color Input/Black Render: 600x600dpi
●Output (Black/Color): Automatic
Plain-Best mode ●Color Input/Black Render: 600x600dpi
●Output (Black/Color): Automatic
Photo-Best mode ●Color Input/Black Render: 600x600dpi
●Output (Black/Color): Automatic
Max DPI mode ●Color Input/Black Render: 1200x1200dpi
●Output: Automatic (Black/Color), 4800x1200 optimized dpi (Photo Paper, Color)
130 Appendix A Technical information ENWW
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and remove
using common tools. High priority parts are designed for efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html.
This section contains the following topics:
●Eco-Tips
●Paper use
●Plastics
●Material safety data sheets
●HP inkjet supplies recycling program
●Power consumption
●Disposal of waste equipment by users
●Chemical substances
●Battery disposal in the Taiwan
●Battery notice for Brazil
●California Perchlorate Material Notice
●EPEAT
●Toxic and hazardous substance table (China)
●Restriction of hazardous substance (Ukraine)
●Restriction of hazardous substance (India)
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental
initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
ENWW Environmental product stewardship program 131
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free
of charge. For more information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified
to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment.
The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/
energystar
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste.
Instead, you should protect human health and the environment by handing over your
waste equipment to a designated collection point for the recycling of waste electrical
and electronic equipment. For more information, please contact your household waste
disposal service, or go to http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH
(Regulation EC No
1907/2006 of the European Parliament and the Council)
. A chemical information report for this
product can be found at: www.hp.com/go/reach.
132 Appendix A Technical information ENWW
Battery disposal in the Taiwan
Battery notice for Brazil
California Perchlorate Material Notice
EPEAT
ENWW Environmental product stewardship program 133
Toxic and hazardous substance table (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
134 Appendix A Technical information ENWW
Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●Regulatory model identification number
●FCC statement
●Notice to users in Korea
●VCCI (Class B) compliance statement for users in Japan
●Notice to users in Japan about the power cord
●Notice to users of the U.S. telephone network: FCC requirements
●Notice to users of the Canadian telephone network
●Notice to users in the European Economic Area
●Notice to users of the German telephone network
●Australia wired fax statement
●GS Statement (Germany)
●European Union Regulatory Notice
●Declaration of conformity
●Regulatory information for wireless products
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SDGOB-1401-04. This regulatory number should not be
confused with the marketing name (HP ENVY 7640 e-All-in-One series, etc.) or product numbers
(E4W43 - E4W48, etc.).
ENWW Regulatory information 135
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
136 Appendix A Technical information ENWW
Notice to users of the U.S. telephone network: FCC requirements
ENWW Regulatory information 137
Notice to users of the Canadian telephone network
Notice to users in the European Economic Area
138 Appendix A Technical information ENWW
Notice to users of the German telephone network
Australia wired fax statement
GS Statement (Germany)
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive
2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these
directives is assessed using applicable European Harmonised Standards. The full Declaration of
Conformity can be found at the following website: www.hp.com/go/certificates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory
label.)
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,
GERMANY
Products with external AC Adapters
CE compliance of this product is valid only if powered with the correct CE-marked AC adapter
provided by HP.
Products with wireless functionality
EMF
●This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
ENWW Regulatory information 139
If it incorporates a radio transmitting and receiving device then in normal use, a separation
distance of 20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
●This product is designed for use without restrictions in all EU countries plus Iceland,
Liechtenstein, Norway and Switzerland.
European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC
(Annex II) and carry the CE marking accordingly. However, due to differences between the individual
PSTNs provided in different countries/regions, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point. In the event of
problems, you should contact your equipment supplier in the first instance.
140 Appendix A Technical information ENWW
Declaration of conformity
ENWW Regulatory information 141
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
●Exposure to radio frequency radiation
●Notice to users in Brazil
●Notice to users in Canada
●Notice to users in Taiwan
●Notice to users in Mexico
●Wireless notice to users in Japan
Exposure to radio frequency radiation
Notice to users in Brazil
142 Appendix A Technical information ENWW
Notice to users in Canada
Notice to users in Taiwan
ENWW Regulatory information 143
Notice to users in Mexico
Wireless notice to users in Japan
144 Appendix A Technical information ENWW
B Additional fax setup
After completing all the steps in the getting started guide, use the instructions in this section to
complete your fax setup. Keep your getting started guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment
and services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set
up some important fax settings such as the answer mode and fax header information. You can
access these tools through the HP software you installed with the printer. After you run these tools,
follow the procedures in this section to complete your fax setup.
This section contains the following topics:
●Set up faxing (parallel phone systems)
●Serial-type fax setup
●Test fax setup
ENWW 145
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/
region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-
type phone system.
●If you do not see your country/region listed in the table, you probably have a serial-type phone
system. In a serial-type phone system, the connector type on your shared telephone equipment
(modems, phones, and answering machines) does not allow a physical connection to the "2-
EXT" port on the printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the phone cord that
came with the printer might have an additional wall plug attached to it. This enables you to
connect other telecom devices to the wall jack where you plug in the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
●If your country/region is listed in the table, you probably have a parallel-type telephone system.
In a parallel-type phone system, you are able to connect shared telephone equipment to the
phone line by using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone
cord supplied with the printer to connect it to the telephone wall jack.
Table B-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your
telephone company.
This section contains the following topics:
●Select the correct fax setup for your home or office
●Case A: Separate fax line (no voice calls received)
●Case B: Set up the printer with DSL
●Case C: Set up the printer with a PBX phone system or an ISDN line
146 Appendix B Additional fax setup ENWW
●Case D: Fax with a distinctive ring service on the same line
●Case E: Shared voice/fax line
●Case F: Shared voice/fax line with voice mail
●Case G: Fax line shared with computer modem (no voice calls received)
●Case H: Shared voice/fax line with computer modem
●Case I: Shared voice/fax line with answering machine
●Case J: Shared voice/fax line with computer modem and answering machine
●Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the same
phone line with the printer. This is important because you might need to connect some of your
existing office equipment directly to the printer, and you might also need to change some fax settings
before you can fax successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems) on page 146.
a. Serial-type telephone system—See Serial-type fax setup on page 169.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might
be called ADSL in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with different ring patterns.
●Voice calls: Voice calls are received at the same phone number you use for fax calls on the
printer.
●Computer dial-up modem: A computer dial-up modem is on the same phone line as the
printer. If you answer Yes to any of the following questions, you are using a computer dial-
up modem:
◦Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
◦Do you send and receive email messages on your computer through a dial-up
connection?
◦Do you access the Internet from your computer through a dial-up connection?
ENWW Set up faxing (parallel phone systems) 147
●Answering machine: An answering machine that answers voice calls at the same phone
number you use for fax calls on the printer.
●Voice mail service: A voice mail subscription through your telephone company at the same
number you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your
home or office setting. Then look up the recommended fax setup. Step-by-step instructions are
included for each case in the sections that follow.
NOTE: If your home or office setup is not described in this section, set up the printer as you would
a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to
your telephone wall jack and the other end to the port labeled 1-LINE on the back of the printer. If you
use another phone cord, you might experience problems sending and receiving faxes.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line
(no voice calls received)
on page 149
Case B: Set up the printer
with DSL on page 150
Case C: Set up the printer
with a PBX phone system or
an ISDN line on page 151
Case D: Fax with
a distinctive ring service on
the same line on page 152
Case E: Shared voice/fax
line on page 153
Case F: Shared voice/fax
line with voice mail
on page 154
Case G: Fax line shared
with computer modem (no
voice calls received)
on page 155
Case H: Shared voice/fax
line with computer modem
on page 157
Case I: Shared voice/fax
line with answering machine
on page 161
148 Appendix B Additional fax setup ENWW
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case J: Shared voice/fax
line with computer modem
and answering machine
on page 162
Case K: Shared voice/fax
line with computer dial-up
modem and voice mail
on page 166
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other
equipment connected on this phone line, set up the printer as described in this section.
Figure B-1 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with a separate fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
ENWW Set up faxing (parallel phone systems) 149
When the phone rings, the printer answers automatically after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine
and receives the fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to
the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack
and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the
printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/
region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive
faxes with the printer.
Figure B-2 Back view of the printer
1 Telephone wall jack
2 DSL (or ADSL) filter and cord supplied by your DSL provider
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the printer, connect one end to the open port on
the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the
printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be
able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
As only one phone cord is supplied, you might need to obtain additional phone cords for this
setup.
150 Appendix B Additional fax setup ENWW
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do
the following:
●If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the
port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to
the correct switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for
multiple purposes. If you have problems when connected to the fax/phone port of your ISDN
converter, try using the port designated for multiple purposes; it might be labeled "multi-combi"
or something similar.
●If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The
call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with
the printer. Refer to the documentation that came with your PBX phone system for instructions
on how to turn off the call-waiting tone.
●If you are using a PBX phone system, dial the number for an outside line before dialing the fax
number.
●Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If
you do not, you might not be able to fax successfully. This special phone cord is different from
the phone cords you might already have in your home or office. If the supplied phone cord is too
short, you can purchase a longer 2-wire phone cord from your local electronics store and extend
it.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
ENWW Set up faxing (parallel phone systems) 151
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to
have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer
as described in this section.
Figure B-3 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with a distinctive ring service
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to
your fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive
Ring to match the ring pattern assigned to your fax number, the printer might answer both voice
calls and fax calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set
distinctive ring. With this feature, the printer recognizes and records the ring pattern of an
incoming call and, based on this call, automatically determines the distinctive ring pattern
assigned by your telephone company to fax calls. For more information, see Change the answer
ring pattern for distinctive ring on page 64.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
152 Appendix B Additional fax setup ENWW
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive
Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins
emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other office
equipment (or voice mail) on this phone line, set up the printer as described in this section.
Figure B-4 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Telephone (optional)
To set up the printer with a shared voice/fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
2. Do one of the following:
●If you have a parallel-type phone system, remove the white plug from the port labeled 2-
EXT on the back of the printer, and then connect a phone to this port.
●If you have a serial-type phone system, you might plug your phone directly on top of the
printer cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
ENWW Set up faxing (parallel phone systems) 153
●If you set up the printer to answer calls automatically, it answers all incoming calls and
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if
you suspect the call is a voice call, you need to answer it before the printer answers the
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to
answer calls manually, turn off the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax
machine, you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to
a voice mail service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone
number you use for fax calls. You must receive faxes manually; this means you must be available to
respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact
your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line
for faxing.
Figure B-5 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer with voice mail
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
154 Appendix B Additional fax setup ENWW
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
You must initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem
connected on this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line
with the printer. You cannot use both your modem and the printer simultaneously. For example, you
cannot use the printer for faxing while you are using your computer dial-up modem to send an email
or access the Internet.
●Set up the printer with a computer dial-up modem
●Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow
these directions for setting up the printer.
Figure B-6 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Computer with modem
ENWW Set up faxing (parallel phone systems) 155
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it
into the port labeled 2-EXT on the back of the printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn off that
setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the
printer cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine
and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your
fax.
1 Telephone wall jack
156 Appendix B Additional fax setup ENWW
2 Parallel splitter
3 DSL/ADSL filter
Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE
port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
4 Computer
5 Computer DSL/ADSL modem
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front
and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.
Figure B-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the DSL filter to the back of the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
3. Connect the DSL filter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine
and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two different ways to set up the printer with your computer based on the number of phone
ports on your computer. Before you begin, check your computer to see if it has one or two phone
ports.
ENWW Set up faxing (parallel phone systems) 157
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also
called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter
which has two RJ-11 ports on the front and a plug on the back.)
●Shared voice/fax with computer dial-up modem
●Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two different ways to set up the printer with your computer based on the number of phone
ports on your computer. Before you begin, check your computer to see if it has one or two phone
ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also
called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter
which has two RJ-11 ports on the front and a plug on the back.)
Figure B-8 Example of a parallel splitter
Figure B-9 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
3 Parallel splitter
4 Computer with modem
5 Telephone
158 Appendix B Additional fax setup ENWW
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it
into the port labeled 2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that
setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the
printer cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
●If you set up the printer to answer calls automatically, it answers all incoming calls and
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if
you suspect the call is a voice call, you need to answer it before the printer answers the
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to
answer calls manually, turn off the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax
machine, you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to
set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
ENWW Set up faxing (parallel phone systems) 159
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL filter
4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
5 DSL/ADSL modem
6 Computer
7 Telephone
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front
and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.
Figure B-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL
service need to be connected to additional DSL filters to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be
able to fax successfully. This special phone cord is different from phone cords you might already
have in your home or office.
160 Appendix B Additional fax setup ENWW
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.
4. Connect the DSL filter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine
and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an
answering machine that answers voice calls at this phone number, set up the printer as described in
this section.
Figure B-11 Back view of the printer
1 Telephone wall jack
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Answering machine
4 Telephone (optional)
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled
2-EXT on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from
a sending fax machine might be recorded on your answering machine, and you might not
receive faxes with the printer.
ENWW Set up faxing (parallel phone systems) 161
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might
want to connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can
purchase and use a parallel splitter (also known as a coupler) to connect both the answering
machine and telephone to the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported
by your printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and
then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax
tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if
there are no fax tones, the printer stops monitoring the line and your answering machine can record
a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have
a computer modem and answering machine connected on this phone line, set up the printer as
described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use
both your modem and the printer simultaneously. For example, you cannot use the printer for faxing
while you are using your computer dial-up modem to send an email or access the Internet.
●Shared voice/fax line with computer dial-up modem and answering machine
●Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set up the printer with your computer based on the number of phone
ports on your computer. Before you begin, check your computer to see if it has one or two phone
ports.
162 Appendix B Additional fax setup ENWW
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also
called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter
which has two RJ-11 ports on the front and a plug on the back.)
Figure B-12 Example of a parallel splitter
Figure B-13 Back view of the printer
1 Telephone wall jack
2 "IN" phone port on your computer
3 "OUT" phone port on your computer
4 Telephone (optional)
5 Answering machine
6 Computer with modem
7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it
into the port labeled 2-EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled
"OUT" on the back of the computer (the computer dial-up modem).
ENWW Set up faxing (parallel phone systems) 163
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might
want to connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can
purchase and use a parallel splitter (also known as a coupler) to connect both the answering
machine and telephone to the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn off that
setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the
printer cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported
by the product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and
then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax
tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if
there are no fax tones, the printer stops monitoring the line and your answering machine can record
a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
164 Appendix B Additional fax setup ENWW
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL filter
4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
5 DSL/ADSL modem
6 Computer
7 Answering machine
8 Telephone (optional)
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front
and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.
Figure B-14 Example of a parallel splitter
ENWW Set up faxing (parallel phone systems) 165
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/
ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making
voice calls.
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL
filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you might
not be able to fax successfully. This special phone cord is different from the phone cords you
might already have in your home or office.
3. Connect the DSL/ADSL filter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-
EXT on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from
a sending fax machine might be recorded on your answering machine, and you might not
receive faxes with the printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported
by the printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and
then play your recorded greeting. The printer monitors the call during this time, “listening” for fax
tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if
there are no fax tones, the printer stops monitoring the line and your answering machine can record
a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these
instructions to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up
modem on the same phone line, and subscribe to a voice mail service through your telephone
company, set up the printer as described in this section.
166 Appendix B Additional fax setup ENWW
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone
number you use for fax calls. You must receive faxes manually; this means you must be available to
respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact
your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line
for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are
using your computer dial-up modem to send an email or access the Internet.
There are two different ways to set up the printer with your computer based on the number of phone
ports on your computer. Before you begin, check your computer to see if it has one or two phone
ports.
●If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.)
Figure B-15 Example of a parallel splitter
●If your computer has two phone ports, set up the printer as follows:
Figure B-16 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port
You might need to connect the supplied phone cord to the adapter provided for your
country/region.
3 Computer with modem
4 Telephone
ENWW Set up faxing (parallel phone systems) 167
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it
into the port labeled 2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your
country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that
setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the
printer cannot receive faxes.
6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service
provider or vendor for further assistance.
168 Appendix B Additional fax setup ENWW
Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Configuration website for your country/region.
Austria www.hp.com/at/faxconfig
Germany www.hp.com/de/faxconfig
Switzerland (French) www.hp.com/ch/fr/faxconfig
Switzerland (German) www.hp.com/ch/de/faxconfig
United Kingdom www.hp.com/uk/faxconfig
Finland www.hp.fi/faxconfig
Denmark www.hp.dk/faxconfig
Sweden www.hp.se/faxconfig
Norway www.hp.no/faxconfig
Netherlands www.hp.nl/faxconfig
Belgium (Dutch) www.hp.be/nl/faxconfig
Belgium (French) www.hp.be/fr/faxconfig
Portugal www.hp.pt/faxconfig
Spain www.hp.es/faxconfig
France www.hp.com/fr/faxconfig
Ireland www.hp.com/ie/faxconfig
Italy www.hp.com/it/faxconfig
ENWW Serial-type fax setup 169
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for
faxing. Perform this test after you have completed setting up the printer for faxing. The test does the
following:
●Tests the fax hardware
●Verifies the correct type of phone cord is connected to the printer
●Checks that the phone cord is plugged into the correct port
●Checks for a dial tone
●Checks for an active phone line
●Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information
on how to fix the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or office setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray
before starting the test.
3. From the printer control panel, touch Setup.
4. Touch Fax Setup.
5. Touch Tools, and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
●If the test passes and you are still having problems faxing, check the fax settings listed in
the report to verify the settings are correct. A blank or incorrect fax setting can cause
problems faxing.
●If the test fails, review the report for more information on how to fix any problems found.
170 Appendix B Additional fax setup ENWW
C Errors (Windows)
●Low on ink
●Very low on ink
●Ink cartridge problem
●Check cartridge access door
●Ink cartridge problem
●Paper size mismatch
●Ink cartridge carriage stalled
●Paper jam or tray problem
●Out of paper
●Document failed to print
●Printer failure
●Door open
●Ink cartridge failure
●Counterfeit Cartridge Advisory
●Incompatible ink cartridges
●Paper too short
●Paper too long to auto-duplex
●Incompatible HP Instant Ink Cartridge
●Used HP Instant Ink Cartridge
●Please Connect Printer to HP Connected
●Cannot Print
●HP Protected Cartridge Installed
ENWW 171
Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until the print quality becomes unacceptable.
For information about replacing ink cartridges, see Replace the cartridges on page 75. For
information about ordering ink cartridges, see Order ink supplies on page 77.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
172 Appendix C Errors (Windows) ENWW
Very low on ink
The ink cartridge identified in the message is very low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a very low ink warning message, HP recommends having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until the print quality is unacceptable.
For information about replacing ink cartridges, see Replace the cartridges on page 75. For
information about ordering ink cartridges, see Order ink supplies on page 77.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.
ENWW Very low on ink 173
Ink cartridge problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order ink supplies
on page 77 for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
●Solution 1: Turn the printer off and on.
●Solution 2: Install the ink cartridges correctly.
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1. Gently pull open the ink cartridge access door.
2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.
3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.
4. Close the ink cartridge access door and check if the error message has gone away.
174 Appendix C Errors (Windows) ENWW
Check cartridge access door
The cartridge access door should be closed for printing.
Click here to go online for more information.
ENWW Check cartridge access door 175
Ink cartridge problem
The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant
Ink cartridge into a printer that has not been enrolled in the HP Instant Ink program. It can also occur
if the HP Instant Ink cartridge was previously used in a different printer enrolled in the HP Instant Ink
program.
176 Appendix C Errors (Windows) ENWW
Paper size mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the printer.
Make sure that the correct paper is loaded in the printer, and then print the document again. For more
information, see Load media on page 11.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the
printer driver, and then print the document again.
ENWW Paper size mismatch 177
Ink cartridge carriage stalled
Something is blocking the ink cartridge carriage (the part of the printer that holds the ink cartridges).
To clear the obstruction check the printer for jams.
For more information, see Jams and paper-feed issues on page 94.
178 Appendix C Errors (Windows) ENWW
Paper jam or tray problem
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
●Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or
damaged. For more information, see Paper basics on page 8.
●Make sure that the printer is clean.
●Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media on page 11.
For instructions on clearing jams, as well as more information about how to avoid jams, see Jams and
paper-feed issues on page 94.
ENWW Paper jam or tray problem 179
Out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see Load media on page 11.
180 Appendix C Errors (Windows) ENWW
Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see Printer hardware issues on page 123.
ENWW Document failed to print 181
Printer failure
There was a problem with the printer or ink system. Usually, you can resolve such problems by
completing the following steps:
1. Press (the Power button) to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
3. Press (the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see HP support on page 125.
182 Appendix C Errors (Windows) ENWW
Door open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HP support on page 125.
ENWW Door open 183
Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See Replace the cartridges on page 75.
184 Appendix C Errors (Windows) ENWW
Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was
purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using
the cartridge, click Continue.
ENWW Counterfeit Cartridge Advisory 185
Incompatible ink cartridges
The ink cartridge is not compatible with your printer.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see Replace the cartridges on page 75.
186 Appendix C Errors (Windows) ENWW
Paper too short
The paper loaded is shorter than the minimum requirement. Paper that meets the printer
requirements must be loaded. For more information, see Paper basics on page 8 and Load media
on page 11.
ENWW Paper too short 187
Paper too long to auto-duplex
The paper loaded is longer than supported by the printer automatic duplexing. You can manually
duplex it by selecting "manual duplex" or "print odd pages" and "print even pages" in your printer
software (if supported). For more information, see Paper basics on page 8 and Load media
on page 11.
188 Appendix C Errors (Windows) ENWW
Incompatible HP Instant Ink Cartridge
This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink.
If you believe your printer should accept this cartridge, please contact www.hp.com/buy/supplies.
ENWW Incompatible HP Instant Ink Cartridge 189
Used HP Instant Ink Cartridge
The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP
Instant Ink printer that initially installed the cartridge. The cartridge must be replaced.
For information about replacing ink cartridges, see Replace the cartridges on page 75. For
information about ordering ink cartridges, see Order ink supplies on page 77.
190 Appendix C Errors (Windows) ENWW
Please Connect Printer to HP Connected
The printer must be connected to HP Connected, otherwise you will be unable to print soon without
further warning. See the printer control panel for instructions on connecting.
ENWW Please Connect Printer to HP Connected 191
Cannot Print
The printer needs to be connected to HP Connected to update its Instant Ink status.
You will be unable to print until the printer has been connected to update the Instant Ink status. See
the printer control panel for instructions on connecting.
192 Appendix C Errors (Windows) ENWW
HP Protected Cartridge Installed
The ink cartridge listed on the printer control panel can only be used in the printer that initially
protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced
in this printer.
For information about how to install a new ink cartridge, see Replace the cartridges on page 75.
ENWW HP Protected Cartridge Installed 193
Index
A
accessibility 19
ADSL, fax setup with
parallel phone systems 150
after the support period 126
answer ring pattern
change 64
parallel phone systems 152
answering machine
fax tones recorded 120
set up with fax (parallel phone
systems) 161
set up with fax and modem
162
automatic fax reduction 56
B
backup fax 55
baud rate 66
black and white pages
fax 48
blocked fax numbers
set up 57
both sides, print on 24
broadcast faxing
send 52
buttons, control panel 5
C
carriage
clear carriage jams 97
clear
fax logs 71
computer modem
shared with fax (parallel phone
systems) 155
shared with fax and answering
machine (parallel phone
systems) 162
shared with fax and voice line
(parallel phone systems)
157
shared with fax and voice mail
(parallel phone systems)
166
confirmation reports, fax 69
connectors, locating 4
control panel
buttons 5
features 5
lights 5
status icons 6
copy
specifications 130
correct port test, fax 113
customer support
warranty 126
D
dial tone test, failure 114
dial type, setting 65
dial-up modem
shared with fax (parallel phone
systems) 155
shared with fax and answering
machine (parallel phone
systems) 162
shared with fax and voice line
(parallel phone systems)
157
shared with fax and voice mail
(parallel phone systems)
166
distinctive ringing
change 64
parallel phone systems 152
double-sided printing 24
DSL, fax setup with
parallel phone systems 150
E
ECM.
See
error correction mode
embedded web server
Webscan 45
environment
Environmental product
stewardship program 131
environmental specifications
129
error correction mode 52
error reports, fax 70
F
fax
answer mode 63
answering machine and
modem, shared with (parallel
phone systems) 162
answering machine
troubleshoot 120
answering machine, set up
(parallel phone systems)
161
auto answer 63
backup fax 55
blocking numbers 57
confirmation reports 69
dial tone test, failed 114
dial type, setting 65
distinctive ringing setup
(parallel phone systems)
152
distinctive ringing, change
pattern 64
DSL, set up (parallel phone
systems) 150
194 Index ENWW
error correction mode 52
error reports 70
forwarding 56
header 63
Internet Protocol, over 68
ISDN line, set up (parallel
phone systems) 151
line condition test, failed 115
log, clear 71
log, print 70
manual receive 54
modem and answering
machine, shared with (parallel
phone systems) 162
modem and voice line, shared
with (parallel phone
systems) 157
modem and voice mail, shared
with (parallel phone
systems) 166
modem, shared with (parallel
phone systems) 155
monitor dialing 51, 52
parallel phone systems 146
PBX system, set up (parallel
phone systems) 151
phone cord connection test,
failed 113
phone cord type test, failed
114
print last transaction details
71
receive 54
receive, troubleshoot 116,
118
redial options 65
reduction 56
reports 69
reprint 55
rings to answer 64
send 49
send, troubleshoot 116, 119
separate line setup (parallel
phone systems) 149
settings, change 63
setup types 147
shared phone line setup
(parallel phone systems)
153
sound volume 66
speed 66
test failed 111
test setup 170
troubleshoot 111
voice mail, set up (parallel
phone systems) 154
wall jack test, failed 112
Fax screen 6
FoIP 68
forwarding faxes 56
G
glass, scanner
locating 3
H
hardware, fax setup test 112
header, fax 63
Help button 6
HP Utility (OS X)
opening 90
I
ink cartridges 4
Internet Protocol
fax, using 68
IP settings 88
ISDN line, set up with fax
parallel phone systems 151
J
jams
clear 94
paper to avoid 10
junk fax mode 57
L
lights, control panel 5
line condition test, fax 115
link speed, setting 88
log, fax
print 70
M
manual faxing
receive 54
send 50, 51
media
duplexing 24
memory
reprint faxes 55
save faxes 55
modem
shared with fax (parallel phone
systems) 155
shared with fax and answering
machine (parallel phone
systems) 162
shared with fax and voice line
(parallel phone systems)
157
shared with fax and voice mail
(parallel phone systems)
166
monitor dialing 51, 52
multi-feeds, troubleshoot 98
N
networks
connector illustration 4
IP settings 88
link speed 88
settings, change 88
wireless communication
setup 83
O
OS X
HP Utility 90
output tray
locating 3
P
paper
clear jams 94
HP, order 10
selecting 10
skewed pages 98
troubleshoot feeding 98
paper-feed problems,
troubleshoot 98
parallel phone systems
answering machine setup 161
countries/regions with 146
distinctive ringing setup 152
DSL setup 150
ISDN setup 151
modem and answering
machine setup 162
ENWW Index 195
modem and voice mail setup
166
modem setup 155
modem shared with voice line
setup 157
PBX setup 151
separate line setup 149
setup types 147
shared line setup 153
PBX system, set up with fax
parallel phone systems 151
phone book
change contact 60
change group contacts 61
delete contacts 61
print list 62
send fax 49
set up 60
set up group contacts 61
phone cord
connected to correct port test
failed 113
correct type test failed 114
phone line, answer ring pattern
64
phone support 125
phone support period
period for support 126
phone, fax from
receive 54
send, 50
power
troubleshoot 123
power input, locating 4
print
double-sided 24
fax logs 70
fax reports 69
faxes 55
last fax details 71
specifications 129
troubleshoot 123
printer control panel
locating 3
network settings 88
send faxes 49
printer software (Windows)
about 90
opening 17, 90
pulse dialing 65
R
radio interference
regulatory information 142
rear access panel
illustration 4
receive faxes
auto answer mode 63
automatically 54
blocking numbers 57
forwarding 56
manually 54
rings to answer 64
troubleshoot 116, 118
recycle
ink cartridges 132
redial options, setting 65
reduce fax 56
regulatory information 135, 142
regulatory notices
regulatory model identification
number 135
reports
confirmation, fax 69
error, fax 70
fax test failed 111
reprint
faxes from memory 55
rings to answer 64
S
save
faxes in memory 55
scan
from Webscan 45
scan specifications 129
scanner glass
locating 3
send faxes
basic fax 49
from a phone 50
memory, from 51
monitor dialing 51, 52
troubleshoot 116, 119
serial phone systems
countries/regions with 146
setup types 147
settings
network 88
speed, fax 66
volume, fax 66
setup
answering machine (parallel
phone systems) 161
answering machine and
modem (parallel phone
systems) 162
computer modem (parallel
phone systems) 155
computer modem and
answering machine (parallel
phone systems) 162
computer modem and voice
line (parallel phone
systems) 157
computer modem and voice
mail (parallel phone
systems) 166
distinctive ringing 64
distinctive ringing (parallel
phone systems) 152
DSL (parallel phone systems)
150
fax scenarios 147
fax, with parallel phone
systems 146
ISDN line (parallel phone
systems) 151
PBX system (parallel phone
systems) 151
separate fax line (parallel
phone systems) 149
shared phone line (parallel
phone systems) 153
test fax 170
voice mail (parallel phone
systems) 154
voice mail and computer
modem (parallel phone
systems) 166
skew, troubleshoot
print 98
software
Webscan 45
status icons 6
subscriber identification code 63
support process 125
system requirements 129
196 Index ENWW
T
technical information
copy specifications 130
environmental specifications
129
print specifications 129
scan specifications 129
system requirements 129
telephone line, answer ring
pattern 64
telephone wall jack, fax 112
telephone, fax from
receive 54
send 50
tests, fax
dial tone, failed 114
failed 111
fax line condition 115
fax phone cord type test
failed 114
hardware, failed 112
port connection, failed 113
setup 170
telephone wall jack 112
tone dialing 65
trays
clear paper jams 94
locating 3
paper-width guides
illustration 3
troubleshoot feeding 98
troubleshoot
answering machines 120
fax 111
fax dial tone test failed 114
fax hardware test failed 112
fax line test failed 115
fax phone cord connection test
failed 113
fax phone cord type test
failed 114
fax tests 111
fax wall jack test, failed 112
multiple pages are picked 98
paper not picked up from tray
98
paper-feed problems 98
power 123
print 123
receive faxes 116, 118
send faxes 116, 119
skewed pages 98
two-sided printing 24
U
USB connection
port, locating 3, 4
V
voice mail
set up with fax (parallel phone
systems) 154
set up with fax and computer
modem (parallel phone
systems) 166
volume
fax sounds 66
W
wall jack test, fax 112
warranty 126
Webscan 45
websites
accessibility information 19
wireless communication
regulatory information 142
set up 83
ENWW Index 197

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