Hp Compaq Tc1100 Tablet Pc 335572 004 Users Manual Maintenance And Service Guide

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Maintenance and Service
Guide
HP Compaq tc1100 Tablet PC
Document Part Number: 335572-004

October 2005

This guide is a troubleshooting reference used for maintaining
and servicing the tablet PC. It provides comprehensive
information on identifying tablet PC features, components, and
spare parts, troubleshooting tablet PC problems, and performing
tablet PC disassembly procedures.

© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Compaq tc1100 Tablet PC
Fourth Edition October 2005
First Edition February 2004
Document Part Number: 335572-004

Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 Tablet PC External Components. . . . . . . . . . . . . . . . 1–6
1.5 Keyboard Components . . . . . . . . . . . . . . . . . . . . . . 1–20
1.6 HP Tablet PC Docking Station Components . . . . . 1–24
1.7 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28

2 Troubleshooting
2.1 Setup and Diagnostics Utilities . . . . . . . . . . . . . . . . . 2–1
Selecting Setup or HP Diagnostics . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Using HP Diagnostics for Windows . . . . . . . . . . . . . 2–8
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving or Printing Diagnostic Test
Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Maintenance and Service Guide

iii

Contents

3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 HP Compaq Tablet PC System Major Components . 3–2
3.3 Miscellaneous Cable Kit Components . . . . . . . . . . . 3–8
3.4 Miscellaneous Plastics/Hardware Kit Components . 3–9
3.5 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Optional HP Tablet PC Docking Station . . . . . . . . 3–11
3.7 HP Tablet PC Docking Station Components . . . . . 3–12
3.8 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.9 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–15

4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Equipment . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv

Maintenance and Service Guide

Contents

5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Tablet PC for Disassembly . . . . . . . . . 5–4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4 Real-Time Clock Battery . . . . . . . . . . . . . . . . . . . . 5–13
5.5 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.6 Display Panel Assembly . . . . . . . . . . . . . . . . . . . . . 5–17
5.7 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.8 Fan and Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.9 Optional HP Tablet PC Docking Station . . . . . . . . 5–38

Maintenance and Service Guide

v

Contents

6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
Index

vi

Maintenance and Service Guide

1
Product Description
Depending on model, the HP Compaq tc1100 Tablet PC offers a
1.1-GHz Intel® Pentium® M or 900-MHz Ultra Low Voltage
Intel Celeron® M processor with 512-KB cache, a 10.4-inch
color TFT XGA display, up to 2 GB of 333-MHz DDR SDRAM,
and NVIDIA GeForce4 420 Go 4X AGP graphics with 32 MB of
video DDR SDRAM.
The primary pointing device on the tablet PC is the tablet PC pen.
Handwriting recognition software is available in
Microsoft® Windows® XP Tablet PC Edition 2005, the
operating system installed on the tablet PC.

HP Compaq tc1100 Tablet PC

Maintenance and Service Guide

1–1

Product Description

The optional keyboard is slightly smaller than a full-size
notebook keyboard and it provides 101 data entry keys, cursor
control keys, and a pointing stick device.
The optional HP Tablet PC Docking Station (not shown) provides
access to a MultiBay and a variety of connectors.

HP Compaq tc1100 Tablet PC with Optional Keyboard

1.1 Features
■

1.2-, 1.1-, or 1.0-GHz Intel Pentium M processor
– or –

1–2

■

900- or 800-MHz Ultra Low Voltage Mobile Intel Celeron M
processor with 512-KB integrated cache, depending on
model

■

NVIDIA GeForce4 420 Go 4X AGP graphics controller with
32-MB SDRAM

■

1.0-GB, 768-MB, 512-MB, or 256-MB high-performance
DDR SDRAM, expandable to 2 GB, depending on model

Maintenance and Service Guide

Product Description

■

Microsoft Windows XP Tablet PC Edition 2005

■

10.4-inch XGA (1024 × 768) TFT display with over
16.7 million colors

■

Keyboard with pointing stick device

■

Integrated communication—one of the following:
❏ Type III Mini PCI 56Kbps, v.90/high-speed 56K modem,

wireless LAN 802.11b, and 10/100 network interface card
(NIC)
❏ Type III Mini PCI 56Kbps, v.90/high-speed 56K modem

and 10/100 network interface card (NIC)
■

Integrated Bluetooth® on select models only

■

One Type III PC Card slot with support for both 32-bit
(CardBus) and 16-bit PC Cards

■

One Secure Digital (SD) Memory Card slot

■

External 65 W AC adapter with power cord

■

Six-cell, 11.1 V, 3.6-Ah Li-Ion battery pack

■

80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
tablet PC model

■

Support for the following drives through the MultiBay
(with optional External MultiBay or docking station):
❏ 1.44-MB diskette drive
❏ 24X Max CD-ROM drive
❏ 8X Max CD-RW drive
❏ 8X Max DVD-ROM drive
❏ 8X Max DVD/CD-RW Combo Drive
❏ 80-, 60-, 40-, or 30-GB hard drive

Maintenance and Service Guide

1–3

Product Description

■

Support for the following connectors on the tablet PC:
❏ RJ-45 (network)
❏ RJ-11 (modem)
❏ Universal Serial Bus
❏ External monitor
❏ AC power
❏ Stereo audio-out (headphone)
❏ Mono microphone
❏ External MultiBay
❏ Keyboard
❏ Docking station

■

Support for the following connectors on the optional
Docking Station:
❏ External MultiBay
❏ RJ-45 (network)
❏ USB
❏ External monitor
❏ AC power
❏ Stereo audio-out (headphone)

1–4

Maintenance and Service Guide

Product Description

1.2 Clearing a Password
If the tablet PC has an unknown setup or power-on password,
follow these steps to clear the password. These steps do not clear
the drivelock password.
1. Remove the battery pack and Mini PCI communications
memory module slot cover. Refer to Section 5.3, “Preparing
the Tablet PC for Disassembly,” for more information.
2. Remove the RTC battery (refer to Section 5.4, “Real-Time
Clock Battery”).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the tablet PC.
Do not reinsert the battery pack at this time.
5. Connect AC power to the tablet PC.
6. Turn on the tablet PC.
All setup and power-on passwords have been cleared.

1.3 Power Management
The tablet PC comes with power management features that
extend battery operating time and conserve power. The tablet PC
supports the following power management features:
■

Standby

■

Hibernation

■

User customization of settings

■

Smart battery that provides an accurate battery power gauge

■

Battery calibration

■

Power/standby button

■

Advanced Configuration and Power Interface (ACPI)
compliance

Maintenance and Service Guide

1–5

Product Description

1.4 Tablet PC External Components
The external components on the front of the tablet PC are shown
in the following illustration and described in Table 1-1.

Front Components

1–6

Maintenance and Service Guide

Product Description

Table 1-1
Front Components
Item

Component

Function

1

Wireless light

Off: No wireless device is active.
On: Wireless functionality is enabled.
Flashing: Wireless functionality is enabled,
but is not connected to a network or is not
properly configured.

2

Battery light

On: A battery pack is charging.
Flashing: A battery pack that is the only
available power source has reached a
low-battery condition.

3

AC adapter light

On: AC power is being supplied through
the AC adapter.

4

Tablet PC Input Panel
launch button

When Windows is running, opens the
Microsoft Tablet PC Input Panel application,
which includes a handwriting pad and an
on-screen keyboard. While using the
on-screen keyboard:
■ To enter the ctrl+alt+delete command,
press the button on the tablet PC with the
pen tip or a small object such as the end
of a paper clip.
■ To switch the top row of keys between
number keys and function keys, tap Func
on the on-screen keyboard.

5

Journal launch button

When Windows is running, opens and closes
the Microsoft Journal application, which
supports handwriting.

6

Rotate button

Switches the image between landscape and
portrait orientation.

7

Microphone

Inputs monaural sound.

Maintenance and Service Guide

1–7

Product Description

The external components on the top side of the tablet PC are
shown in the following illustration and described in Table 1-2.

Top Components

Table 1-2
Top Components
Item

Component

Function

1

USB port*

Connects an optional USB 2.0 - or - 1.1
compliant device.

2

PC Card eject button

Ejects an optional PC Card from the
PC Card slot.

3

PC Card slot

Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.

*If an optional External MultiBay is connected to the USB port, the External
MultiBay must also be connected to external power. If an External MultiBay is
connected to the External MultiBay connector, it is not necessary to connect the
External MultiBay to external power.

1–8

Maintenance and Service Guide

Product Description

Table 1-2
Top Components (Continued)
Item

Component

Function

4

Pen holder (shown with
pen 5 inserted)

Secures the pen to the tablet PC.

5

Pen

Interacts with the tablet PC whenever the tip
is within 0.5 inch of or contacts the screen.

6

Tablet PC tether eyelet

Used with the tether eyelet on the pen,
enables you to tether the pen to the
tablet PC.

7

SD Card slot

Supports an optional SD Card.

8

External MultiBay
connector*

Connects and provides power for an optional
USB 1.1 or USB 2.0 device.

9

RJ-11 (modem) jack

Connects a modem cable.

10

RJ-45 (network) jack

Connects an Ethernet network cable.

11

LAN connection lights (2) Both lights off: The tablet PC is not
connected to a LAN.
Both lights on: The tablet PC is connected
to a LAN with a 100-Mbps link.
Green light on and yellow light off: The
tablet PC is connected to a LAN with a
10-Mbps link.
Green light flashing: Information is being
transmitted through the LAN.

12

External monitor port

Connects an optional external monitor or
projector.

13

AC power connector

Connects an AC adapter cable, aircraft
power adapter, or automobile power
charger/adapter.

*If an optional External MultiBay is connected to the USB port, the External
MultiBay must also be connected to external power. If an External MultiBay is
connected to the External MultiBay connector, it is not necessary to connect the
External MultiBay to external power.

Maintenance and Service Guide

1–9

Product Description

The external components on the left side of the tablet PC are
shown in the following illustration and described in Table 1-3.

Left-Side Components

Table 1-3
Left-Side Components
Item

Component

Function

1

Security cable slot

Attaches an optional security cable to the
tablet PC.

Ä
2

1–10

Screen protector
slots (2)

Security solutions are designed to act
as deterrents These deterrents may
not prevent a product from being
mishandled or stolen.

Secure the optional screen protector when
it is attached to the tablet PC.

Maintenance and Service Guide

Product Description

Table 1-3
Left-Side Components (Continued)
Item

Component

Function

3

Air vent

Allows airflow to cool internal components.

Å

WARNING: To avoid potential
discomfort or burns, do not block the
air vents or use the tablet PC on your
lap for extended periods. This tablet
PC is designed to run demanding
applications at full power. As a result
of increased power consumption, it is
normal for the tablet PC to feel warm
or hot when used continuously. The
tablet PC complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC 60950).

4

Universal alignment
slots (2)

Secure the portfolio, the optional screen
protector, or an optional attachment, such as
a tablet PC keyboard, to the tablet PC.

5

Keyboard connector

Connects an optional tablet PC keyboard
to the tablet PC.

6

Alignment key slot

Accepts an alignment key to safeguard
attachment procedures. For example,
matching the alignment key on an optional
tablet PC keyboard to the alignment key slot
helps you to correctly orient the tablet PC to
the keyboard as you connect them.

Maintenance and Service Guide

1–11

Product Description

The external components on the right side of the tablet PC are
shown in the following illustration and described in Table 1-4.

Right-Side Components

Table 1-4
Left-Side Components
Item

Component

Function

1

Jog dial

Functions like the enter key and the up and
down arrow keys on a standard keyboard.
■ Press inward to enter a command.
■ Rotate upward to scroll upward.
■ Rotate downward to scroll downward.

1–12

Maintenance and Service Guide

Product Description

Table 1-4
Left-Side Components (Continued)
Item

Component

Function

2

esc button

While the tablet PC is
■ Starting up and a flashing pointer is
displayed on the screen, opens the Setup
utility.
■ In Windows, functions like the esc key on a
standard keyboard.

3

Windows security button

When pressed with the pen tip or a small
object such as the end of a paper clip
■ when Windows is open, enters the
ctrl+alt+delete command.
■ when the Setup utility is open, enters the
reset command.

4

tab button

When Windows is running, functions like the
tab key on a standard keyboard.

5

Q menu button

When Windows is running, opens or closes
the Q Menu.

6

E-mail launch button

When Windows is running:
■ Before your Internet or network service is
set up, opens the operating system
Internet connection wizard.
■ After your Internet or network service is
set up, opens your default e-mail
application.

Maintenance and Service Guide

1–13

Product Description

Table 1-4
Left-Side Components (Continued)
Item

Component

Function

7

Power/standby switch

When the tablet PC is:
■ Off, press to turn on the tablet PC.
■ On, slide and release to initiate standby.
■ In standby, slide and release to resume
from standby.
■ In hibernation, slide and release to restore
from hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, slide and hold for 4 seconds to turn off
the tablet PC.

8

1–14

Power/standby light

■ On: tablet PC is on.
■ Flashing: tablet PC is in standby.
■ Off: tablet PC is off or in hibernation.

Maintenance and Service Guide

Product Description

The external components on the bottom side of the tablet PC are
shown in the following illustration and described in Table 1-5.

Bottom-side Components

Table 1-5
Rear Components
Item

Component

Function

1

Docking alignment slots (2)

Secure the tablet PC to an optional
Tablet PC Docking Station.

2

Speakers (2)

Produce stereo sound.

3

Audio-out (headphone)

Connects optional stereo
headphones or powered stereo
speakers.

4

Headset jack

Connects an optional headset, such
as a mobile telephone headset with
a microphone and a monaural ear
piece.

5

Audio-in (microphone)

Connects an optional stereo
microphone.

Maintenance and Service Guide

1–15

Product Description

The external components on the rear of the tablet PC are shown in
the following illustration and described in Table 1-6.

Rear Components

Table 1-6
Rear Components
Item

Component

Function

1

Tilt feet (2)

While the tablet PC is being used
in portrait orientation on a flat
surface, can elevate the top of the
tablet PC to provide a comfortable
writing and viewing angle.

2

Docking restraint latch recess

Accepts the docking restraint latch
on an optional docking station to
secure the tablet PC to the
Docking Station.

1–16

Maintenance and Service Guide

Product Description

Table 1-6
Rear Components (Continued)
Item

Component

Function

3

Product identification label

Contains the serial number of the
tablet PC and a code describing
the original configuration of the
tablet PC. You will need the serial
number if you contact Customer
Care.

4

Docking connector

Connects the tablet PC to an
optional docking station.

5

Air vent

Allows airflow to cool internal
components.

Å

6

Attachment release latch

Maintenance and Service Guide

WARNING: To avoid
potential discomfort or burns,
do not block the air vents or
use the tablet PC on your lap
for extended periods. This
tablet PC is designed to run
demanding applications at
full power. As a result of
increased power
consumption, it is normal for
the tablet PC to feel warm or
hot when used continuously.
The tablet PC complies with
the user-accessible surface
temperature limits defined by
the International Standard for
Safety of Information
Technology Equipment
(IEC 60950).

Releases an optional screen
protector or tablet PC keyboard
from the universal attachment slots
on the tablet PC.

1–17

Product Description

Table 1-6
Rear Components (Continued)
Item

Component

Function

7

Hard drive retention screw

Secures the hard drive bay cover
to the tablet PC.

8

Hard drive bay

Holds the system hard drive.

9

Hard drive security screws (2)

Secure the hard drive in the hard
drive bay.

10

Pad feet (2)

Stabilize the tablet PC when it is
placed on a flat surface.

11

Battery bay

Holds the battery pack.

12

Battery retention screw

Secures the battery pack to the
tablet PC.

13

Battery quick check lights (3)

On: Each light represents a
percentage of a full charge. For
example, when all three lights are
on, the battery pack is fully
charged.
Flashing: When one light is
flashing, less than 10% of a full
charge remains in the battery pack.

14

Battery quick check button

Activates the battery quick check
lights, which display how much
of a full charge remains in the
battery pack.

15

Battery pack release latch

Releases the battery pack from
the battery bay.

1–18

Maintenance and Service Guide

Product Description

Table 1-6
Rear Components (Continued)
Item

Component

Function

16

Memory module and Mini PCI
compartment cover retention
screws

Secure the memory and Mini PCI
compartment cover to the
tablet PC.

17

Memory module and
Mini PCI compartment

Contains one memory slot for a
PC133-compliant memory module.
Also holds an optional Mini PCI
board, such as a modem board or
a combination modem and wireless
board.

Ä

Maintenance and Service Guide

To prevent an unresponsive
system and the display of a
warning message, install only
a Mini PCI device authorized
for use by the governmental
agency that regulates
wireless devices in your
country. If you install a device
and then receive a warning
message, remove the device
to retore tablet PC
functionality. Then contact
Customer Care.

1–19

Product Description

1.5 Keyboard Components
The keyboard top components are shown in the following
illustration and described in Table 1-7.

Keyboard Top Components

Table 1-7
Keyboard Top Components
Item

Component

Function

1

Alignment key

Ensures that the tablet PC is attached to the
keyboard in the correct orientation.

2

Keyboard hooks (2)

Secure the tablet PC to the keyboard.

1–20

Maintenance and Service Guide

Product Description

Table 1-7
Keyboard Top Components (Continued)
Item

Component

Function

3

Keyboard connector

Connects the keyboard to the keyboard
connector on the tablet PC.

4

Tilt adjustment

Tilts the tablet PC forward or backward while
it is connected to the keyboard.

5

Rotation disk

Rotates the tablet PC clockwise or
counterclockwise while it is connected to the
keyboard.

6

Docking alignment
notches (4)

Help guide the tablet PC and keyboard into
an optional HP Tablet PC Docking Station.

7

Docking connector
pass-through

Enables the optional docking station to be
connected to the tablet PC while the
keyboard is attached to the tablet PC.

8

Pointing stick

Moves the cursor and selects and activates
items on the screen.

9

Pointing stick buttons (2)

Function like the left and right buttons on an
external mouse.

10

Keyboard latch

Slide to lock the keyboard or to release the
keyboard from the tablet PC.

11

Caps lock light

When this light is on, the caps lock is on.

12

Num lock light

When this light is on, the numeric keypad is
active.

Maintenance and Service Guide

1–21

Product Description

The special keys on the keyboard are shown in the following
illustration and described in Table 1-8.

Keyboard Special Keys

Table 1-8
Keyboard Special Keys
Item

Component

Function

1

Function keys

Perform system and application tasks. For
example, in the Windows operating system and
many applications, pressing F1 opens a Help file.
To enter an F11 function, press F11/F12. To enter
an F12 function, press Fn+F11/F12.

2

Fn key

Combines with other keys to perform system
tasks. For example, pressing Fn+num lk turns on
the keypad.

3

Windows logo key

Displays the Microsoft Windows Start Menu.

4

Windows
applications key

Displays a shortcut menu for items beneath the
pointer.

5

Keypad keys

Used like an external numeric keypad.

1–22

Maintenance and Service Guide

Product Description

The components on the rear and bottom of the optional keyboard
are shown in the following illustration and described in Table 1-9.

Keyboard Rear and Bottom Components

Table 1-9
Keyboard Rear and Bottom Components
Item

Component

Function

1

Screen protector
slots

Attach the screen protector to the keyboard.

2

Attachment release
latch

Releases a portfolio or optional screen protector
from the keyboard.

3

Universal alignment
slots

Secure the portfolio or optional screen protector
to the keyboard.

4

Alignment key slots

Accept alignment keys to ensure proper
orientation.

Maintenance and Service Guide

1–23

Product Description

1.6 HP Tablet PC Docking Station
Components
The upper and right-side components on the optional
HP Tablet PC Docking Station are shown in the following
illustration and described in Table 1-10.

Docking Station Upper and Right-Side Components

1–24

Maintenance and Service Guide

Product Description

Table 1-10
Docking Station Upper and
Right-Side Components
Item

Component

Function

1

Docking stand

Holds the tablet PC when it is docked.

2

Docking eject pin

Disconnects the tablet PC and docking stand
docking connectors when the release handle
is pulled.

3

Release handle

Ejects the tablet PC from the docking stand.

4

Docking connector

Connects to the tablet PC.

5

Docking restraint latch

Secures the tablet PC to the docking stand.

6

Docking alignment
brackets (2)

Fit into the tablet PC docking alignment
slots to align the tablet PC in the docking
stand.

7

Security cable slot

Attaches an optional security cable to the
tablet PC.

Ä

The purpose of security solutions is
to act as a deterrent. These solutions
do not prevent the product from being
mishandled or stolen.

8

MultiBay release lever

Ejects a MultiBay device from the bay.

9

External MultiBay
connector

Connects optional USB devices.

Maintenance and Service Guide

1–25

Product Description

The front and left-side components on the optional docking
station are shown in the following illustration and described in
Table 1-11.

Docking Station Front and Left-Side Components

1–26

Maintenance and Service Guide

Product Description

Table 1-11
Docking Station Front and Left-Side Components
Item

Component

Function

1

Pivot arm

Tilts the docking stand forward and
backward to enable different viewing angles
and different docking modes.

2

MultiBay

Supports a diskette drive, CD-ROM or
CD-RW drive, DVD-ROM drive, DVD/CD-RW
Combo Drive, or second hard drive.

3

RJ-45 (network) jack

Connects a network cable.

4

External monitor port

Connects an optional external monitor or
overhead projector.

5

Audio-in jack

Connects the stereo audio function of
optional audio devices such as CD-ROM
players.

6

Audio-out (headphone)
jack

Connects optional stereo headphones or
powered stereo speakers and connects the
audio function of an audio/video device such
as a television or VCR.

7

USB ports (3)

Connect optional USB devices.

8

AC power connector

Connects an AC adapter cable, aircraft
power adapter, or automobile power
charger/adapter.

Maintenance and Service Guide

1–27

Product Description

1.7 Design Overview
This section presents a design overview of key parts and features
of the tablet PC. Refer to Chapter 3, “Illustrated Parts Catalog‚"
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures," for disassembly instructions.
The system board provides the following device connections:

Ä

■

Memory module

■

Hard drive

■

Display

■

Optional keyboard and pointing stick

■

Audio

■

Intel Pentium M or Celeron M processor

■

Fan

■

PC Card

■

Secure Digital (SD) Memory card (not SD I/O)

■

External MultiBay

■

Modem or modem/NIC

CAUTION: To prevent overheating, do not obstruct vents. Do not allow
a hard surface, such as a printer, or a soft surface, such as pillows or
thick rugs, to block airflow.

The tablet PC uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to operate
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management, battery conservation
configurations, battery fast charging, and software applications.
Cooling air is taken in through the air vent located on the rear of
the tablet PC. Exhaust air is expelled through the air vent located
on the left side of the tablet PC.

1–28

Maintenance and Service Guide

2
Troubleshooting

Å

WARNING: Only authorized technicians trained by HP should repair
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly/module level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard.
Any indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2.1 Setup and Diagnostics Utilities
Selecting Setup or HP Diagnostics
The tablet PC features 2 HP system management utilities:
■

Setup—A system information and customization utility that
can be used even when your operating system is not working
or will not load. This utility includes settings that are not
available in Windows.

■

HP Diagnostics—A system information and diagnostic
utility that is used within your Windows operating system.
Use this utility whenever possible to
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in

Windows Tablet PC Edition.
necessary to configure a device connected to a USB
✎ Itportis not
on the tablet PC or to an optional docking station.
Maintenance and Service Guide

2–1

Troubleshooting

Using Setup
Information and settings in Setup are accessed from the File,
Security, or Advanced menus:
1. Turn on or restart the tablet PC. Press F10 while the
F10 = ROM Based Setup message displays in the lower-left
corner of the screen.
❏ To change the language, press F2.
❏ To view navigation information, press F1.
❏ To return to the Setup menu, press esc.

2. Select the File, Security, or Advanced menu.
3. To close Setup and restart the tablet PC:
❏ Select File > Save Changes, and Exit and press enter.
– or –

❏ Select File > Ignore Changes, and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2

Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu
Table 2-1
File Menu
Select

To Do This

System Information

■ View identification information about the
tablet PC, a docking station, and any battery
packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.

Save to Floppy

Save system configuration settings to a diskette.

Restore from Floppy

Restore system configuration settings from a
diskette.

Restore Defaults

Replace configuration settings in Setup with
factory default settings. Identification information
is retained.

Ignore Changes and Exit

Cancel changes entered during the current
session, and then exit and restart the tablet PC.

Save Changes and Exit

Save changes entered during the current session,
and then exit and restart the tablet PC.

Maintenance and Service Guide

2–3

Troubleshooting

Selecting from the Security Menu
Table 2-2
Security Menu
Select

To Do This

Setup Password

Enter, change, or delete a setup password.
(The setup password is called an administrator
password in HP Computer Security, a program
accessed from the Windows Control Panel.)

Power-on Password

Enter, change, or delete a power-on password.

DriveLock Password

Enable/disable DriveLock; change a DriveLock
User or Master password.
Settings are accessible only
✎ DriveLock
when you enter Setup by turning on
(not restarting) the tablet PC.

2–4

Maintenance and Service Guide

Troubleshooting

Table 2-2
Security Menu (Continued)
Select

To Do This

Password Options

Enable/disable:
■ QuickLock
■ QuickLock on Suspend
■ QuickBlank
enable QuickLock on Suspend or
✎ To
QuickBlank, you must first enable
QuickLock.
options can be selected only
✎ Password
when a power-on password has been set.

Device Security

Enable/disable:
■ Ports or diskette drives
■ Diskette write*
■ CD-ROM or diskette startup
for a DVD-ROM can be entered in
✎ Settings
the CD-ROM field.

System IDs

Enter identification numbers for the tablet PC,
a docking station, and all battery packs in the
system.

Maintenance and Service Guide

2–5

Troubleshooting

Selecting from the Advanced Menu
Table 2-3
Advanced Menu
Select

To Do This

Language (or press F2)

Change the Setup language.

Boot Options

Enable/disable:
■ QuickBoot, which starts the tablet PC more
quickly by eliminating some startup tests. If you
suspect a memory failure and want to test
memory automatically during startup, disable
QuickBoot.
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.

Device Options

■ Enable/disable the embedded numeric keypad
at startup.
■ Enable/disable multiple standard pointing
devices at startup. To set the tablet PC to
support only a single, usually nonstandard,
pointing device at startup, select Disable.
■ Enable/disable USB legacy support for a USB
keyboard. When USB legacy support is
enabled, the keyboard works even when a
Windows operating system is not loaded.
■ Set an optional external monitor or overhead
projector connected to a video card in a
docking station as the primary device. When
the tablet PC display is set as secondary, the
tablet PC must be shut down before undocking
from a docking station.

2–6

Maintenance and Service Guide

Troubleshooting

Table 2-3
Advanced Menu (Continued)
Select

To Do This

Device Options (continued)

■ Change the parallel port mode from
EPP (Enhanced Parallel Port [default]) to
standard, bidirectional, EPP or ECP
(Enhanced Capabilities Port).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the SpeedStep
window. When Disable is selected, the
tablet PC runs in Battery Optimized mode.
■ Specify how the tablet PC recognizes multiple
identical docking stations that are identically
equipped. Select Disable to recognize the
docking stations as a single docking station;
select Enable to recognize the docking stations
individually, by serial number.
■ Enable/disable the reporting of the processor
serial number by the processor to the software.

HDD Self-Test Options

Run a quick comprehensive self-test on hard
drives in the system that support the test features.

*Video modes can vary within regions. However, NTSC is commonly used in
North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan;
and PAL-M, in Brazil. Other South and Central American regions may use
NTSC, PAL, or PAL-M.

Maintenance and Service Guide

2–7

Troubleshooting

2.2 Using HP Diagnostics
for Windows
When you access HP Diagnostics for Windows, a scan of all
system components is displayed on the screen before the
HP Diagnostics window opens.
You can display more or less information from anywhere within
HP Diagnostics for Windows by selecting Level on the menu bar.
HP Diagnostics for Windows is designed to test HP components.
If third-party components are tested, the results may be
inconclusive.

Obtaining, Saving, or Printing
Configuration Information
1. Access HP Diagnostics by selecting Start > Control Panel >
Diagnostics for Windows.
2. Select Categories, and then select a category from the
drop-down list.
❏ To save the information, select File > Save As.
❏ To print the information, select File > Print.

3. To close HP Diagnostics for Windows, select File > Exit.

Obtaining, Saving or Printing Diagnostic
Test Information
1. Access HP Diagnostics by selecting Start > Control Panel >
Diagnostics for Windows.
2. Select the Test tab.
3. In the scroll box, select the category or device you want
to test.
4. Select a test type:

2–8

Maintenance and Service Guide

Troubleshooting

❏ Quick Test—Runs a quick, general test on each device in

a selected category.
❏ Complete Test—Performs maximum testing on each
device in a selected category.
❏ Custom Test—Performs maximum testing on a selected
device.
◆ To run all tests for your selected device, select
Check All.
◆ To run only the tests you select, select Uncheck All,
and then select the check box for each test you want
to run.
5. Select a test mode:
❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was
passed or failed. You may be prompted to insert or
remove devices.
❏ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
6. Select Begin Testing.
7. Select a tab to view a test report:
❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.
❏ Log tab—Lists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
❏ Error tab—Lists all errors found in the tablet PC, along
with their error codes.
8. Select a tab to save the report:
❏ Log tab—Select Log tab Save.
❏ Error tab—Select Error tab Save.

9. Select a tab to print the report:
Log tab—Select File > Save As, and then print the file from
your folder.
Maintenance and Service Guide

2–9

Troubleshooting

Troubleshooting Flowcharts
Table 2-4
Troubleshooting Flowcharts Overview
Flowchart

Description

2.1

“Flowchart 2.1—Initial Troubleshooting.”

2.2

“Flowchart 2.2—No Power, Part 1.”

2.3

“Flowchart 2.3—No Power, Part 2.”

2.4

“Flowchart 2.4—No Power, Part 3.”

2.5

“Flowchart 2.5—No Power, Part 4.”

2.6

“Flowchart 2.6—No Video, Part 1.”

2.7

“Flowchart 2.7—No Video, Part 2.”

2.8

“Flowchart 2.8—Nonfunctioning Docking Station (if applicable).”

2.9

“Flowchart 2.9—No Operating System (OS) Loading.”

2.10

“Flowchart 2.10—No OS Loading from Hard Drive, Part 1.”

2.11

“Flowchart 2.11—No OS Loading from Hard Drive, Part 2.”

2.12

“Flowchart 2.12—No OS Loading from Hard Drive, Part 3.”

2.13

“Flowchart 2.13—No OS Loading from Diskette Drive.”

2.14

“Flowchart 2.14—No OS Loading from Optical Drive.”

2.15

“Flowchart 2.15—No Audio, Part 1.”

2.16

“Flowchart 2.16—No Audio, Part 2.”

2.17

“Flowchart 2.17—Nonfunctioning Device.”

2.18

“Flowchart 2.18—Nonfunctioning Keyboard.”

2.19

“Flowchart 2.19—Nonfunctioning Pointing Device.”

2.20

“Flowchart 2.20—No Network or Modem Connection.”

2–10

Maintenance and Service Guide

Troubleshooting

Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.

N
Go to
Flowchart 2.2—No
Power, Part 1.

Is there
power?

Y
N
Check
LED board,
speaker
connections.

Beeps,
LEDs, or error
messages?

N

Y

Go to
Flowchart
2.17—Nonfunctioning
Device.

All drives
working?

N

Y
Go to
Flowchart 2.6—No
Video, Part 1.

Is there video?
(no boot)

N
Keyboard/
pointing
device
working?

Y
N
Go to
Flowchart 2.9—No
Operating System
(OS) Loading.

Is the OS
loading?

Y
N
Connecting
to network
or modem?

Y
N
Is there
sound?

Go to
Flowchart
2.18—Nonfunctioning
Keyboard
or Flowchart
2.19—Nonfunctioning
Pointing Device.

Go to
Flowchart 2.20—No
Network
or Modem Connection.

Y
Go to
Flowchart 2.15—No
Audio, Part 1.

End

Y

Maintenance and Service Guide

2–11

Troubleshooting

Flowchart 2.2—No Power, Part 1
No Power
(power LED
is off).

Remove from
docking station
(if applicable).

N

N

Power up
on battery
power?

Go to
Flowchart 2.3—No
Power, Part 2.

Power up
on battery
power?

*Reset
power.

Y

Y
N

N

Power up
on AC
power?

Power up
on AC
power?

*Reset
power.

Y

Go to
Flowchart 2.4—No
Power, Part 3.

Y
Y
Power up
in docking
station?

Done

*NOTES:
To reset the tablet PC, slide and hold the
power switch for 4 seconds.

N
1. Reseat the power cable in the docking
station and at the AC outlet.
2. Ensure the AC power source is active.

Y
Done

2–12

N
Power up
in docking
station?

Go to
Flowchart
2.8—Nonfunctioning
Docking Station (if
applicable).

Maintenance and Service Guide

Troubleshooting

Flowchart 2.3—No Power, Part 2
Continued from
Flowchart 2.2—No
Power, Part 1

Visually check for
debris in battery
socket and clean
if necessary.

Y
Power on?

Done

N
Check battery by
recharging,
moving it to
another tablet PC,
or replacing it.

N
Replace
power supply
(if applicable).

Power on?

Y
N
Done

Power on?

Go to
Flowchart 2.4—No
Power, Part 3

Y

Done

Maintenance and Service Guide

2–13

Troubleshooting

Flowchart 2.4—No Power, Part 3
Continued from
Flowchart 2.3—No
Power, Part 2.

Plug directly
into AC outlet.

Y
Power LED
on?

Done

N
Reseat AC adapter
in tablet PC and
at power source.

Y
Power on?

Done

N
N

External
Try different
outlet.

Power outlet
active?

Y

Internal or
external AC
adapter?

N

Internal
Go to
Flowchart 2.5—No
Power, Part 4.

Replace
power cord.

Power on?

Y

Y
Power on?

Replace external
AC adapter.

Done

Done

N

2–14

Maintenance and Service Guide

Troubleshooting

Flowchart 2.5—No Power, Part 4
Continued from
Flowchart 2.4—No
Power, Part 3.

Open
tablet PC.

Y
Reseat loose
components and
boards and
replace damaged
items.

Loose or
damaged
parts?

N
Close
tablet PC and
retest.

N
Power on?

Replace the following items (if applicable).
Check tablet PC operation after each
replacement:

1. Internal AC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*

Y

Done

*NOTE: Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide

2–15

Troubleshooting

Flowchart 2.6—No Video, Part 1
No Video.
Docking
Station
Go to
Flowchart 2.7—No
Video, Part 2.

Stand-alone
or in docking
station?

*NOTE: To change from internal to
external display, use the hotkey
combination.

Stand-alone
Internal or
external
display*?

Y
Adjust
brightness.

Done

N

Internal

External

Video OK?

A

Adjust
brightness.

Y
Video OK?

Done

N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and tablet PC display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board

Check for bent
pins on cable.

N
Video OK?

Y

Internal and
external
video OK?

Replace
system
board.

Y
Done

2–16

N
Try
another
display.

Done

Maintenance and Service Guide

Troubleshooting

Flowchart 2.7—No Video, Part 2
Continued from
Flowchart 2.6—No
Video, Part 1.

Remove
tablet PC from
docking station,
if connected.

Check brightness
of external
monitor.

Adjust
display
brightness.

N

Y
Go to
Flowchart 2.6—No
Video, Part 1.

Video OK?

Y

Done

Video OK?

N

Check that tablet PC is properly seated
in docking station, for bent pins on
cable, and for
monitor connection.

Try another
external
monitor.

Y
Video OK?

Y
Internal
and external
video OK?

Done

Done

N

N

Adjust external
monitor display.

Maintenance and Service Guide

Go to
Flowchart
2.8—Nonfunctioning
Docking Station (if
applicable).

2–17

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Station
(if applicable)
Nonfunctioning
docking station.

Reseat power
cord in docking
station and
power outlet.

Reinstall
tablet PC into
docking station.

Check voltage
setting on
docking station.

Y

Reset monitor
cable connector at
docking station.

Docking
station
operating?

Done

N
Y
Docking
station
operating?

N
Remove
tablet PC, reset
all internal parts,
and replace any
damaged items in
docking station.

2–18

Done

Replace the following docking station
components one at a time. Check tablet PC
operation after each replacement.

1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Docking motor mechanism

Maintenance and Service Guide

Troubleshooting

2.2.1Flowchart 2.9—No Operating System
(OS) Loading
No OS
loading.*

Reseat power
cord in docking
station and
power outlet.
No OS loading
from hard drive,
go to
Flowchart 2.10—No
OS Loading from
Hard Drive, Part 1.
No OS loading
from diskette
drive, go to
Flowchart 2.13—No
OS Loading from
Diskette Drive.
No OS loading
from CD-ROM or
DVD-ROM drive,
go to Flowchart
2.14—No OS
Loading from
Optical Drive.
No OS loading
from network,
go to
Flowchart 2.20—No
Network
or Modem Connectio
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.

Maintenance and Service Guide

2–19

Troubleshooting

Flowchart 2.10—No OS Loading from
Hard Drive, Part 1
OS not
loading from
hard drive.

Y
Nonsystem
disk message?

N

Go to
Flowchart
2.11—No OS
Loading from
Hard Drive, Part 2.

Reseat
external
hard drive.

Y
OS loading?

Done

N
N
Boot
from
CD?

N

Y

Go to
Flowchart
2.13—No OS
Loading from
Diskette Drive.

Boot
from
diskette?

Check the setup
utility for correct
booting order.

Y
N

Change boot
priority through
the setup utility
and reboot.

Boot
from
hard drive?

N

Y
Boot
from
hard drive?

Done

Go to
Flowchart
2.17—Nonfunctioning
Device.

Y
2–20

Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading from
Hard Drive, Part 2
Continued from
Flowchart
2.10—No OS
Loading from
Hard Drive, Part 1.

N
CD or
diskette in
drive?

Reseat
hard drive.

1. Replace hard
drive.
2. Replace
system board.

Y
Hard drive
accessible?

Y

Done

N
Remove
diskette and
reboot.

Run FDISK.

Y
Boot
from
hard drive?

N
Done

N

Create partition,
then format hard
drive to bootable
C:\ prompt.

Hard drive
partitioned?

Y
N
Boot
from diskette
drive?

Y

Go to
Flowchart
2.13—No OS
Loading from
Diskette Drive.

N
Hard drive
formatted?

Y

Format hard drive
and bring to
a bootable
C:\ prompt.

N
Y

Hard drive
accessible?

Y

Tablet PC
booted?
Done

Go to
Flowchart
2.12—No OS
Loading from
Hard Drive, Part 3.

Maintenance and Service Guide

N

Load OS using
Restore disc
(if applicable).

Go to
Flowchart
2.12—No OS
Loading from
Hard Drive, Part 3.

2–21

Troubleshooting

Flowchart 2.12—No OS Loading from
Hard Drive, Part 3
Continued from
Flowchart
2.11—No OS
Loading from
Hard Drive, Part 2.

N
System
files on hard
drive?

Install OS
and reboot.

Y
Y

Y

Virus
on hard
drive?

OS
loading from
hard drive?

Clean virus.

N

Done

N
Y
Run SCANDISK
and check for
bad sectors.

Diagnostics
on diskette?

Replace
hard drive.

N
N
Can bad
sectors
be fixed?

Run diagnostics
and follow
recommendations.

Replace
hard drive.

Y
N
Fix bad
sectors.

Boot from
hard drive?

Replace
hard drive.

Y
Done

2–22

Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading from
Diskette Drive
Y
OS not loading
from
diskette drive.

Reseat
diskette drive.

OS
loading?

Done

N

N

Y

Install bootable
diskette and
reboot tablet PC.

Bootable
diskette
in drive?

Nonsystem
disk message?

N

Y
N
Go to
Flowchart
2.17—Nonfunctio
ning Device.

Boot
from another
device?

Check diskette
for system files.
Try different
diskette.

Y
N

Y

Diskette
drive enabled
in the Setup
utility?

Y
Enable drive
and cold boot
tablet PC.

1. Replace
diskette drive.
2. Replace
system board.

Nonsystem
disk error?

N
Y

Diskette
drive boot
order?

Clear CMOS.
Refer to
Section1.2,
“Clearing a
Password,” for
instructions.

Y
OS
loading?

Done

N

N
Change boot
priority using
the Setup utility.

Go to
Flowchart
2.17—Nonfunctio
ning Device.

Maintenance and Service Guide

2–23

Troubleshooting

Flowchart 2.14—No OS Loading from
Optical Drive
Y
No OS
loading from
CD-ROM or
DVD-ROM Drive.

N
Bootable
disc in
drive?

Disc
in drive?

N

Y

Install bootable
disc and
reboot
tablet PC.

Try another
bootable disc.

Install
bootable disc.

Y
Boots from
CD or DVD?

Done

N
Y
Boots from
CD or DVD?

Reseat
drive.

Done

N
N
Go to
Flowchart
2.17—Nonfunctioning
Device.

Booting
from another
device?

Y
Y
Booting
order
correct?

N

Clear CMOS.
Refer to Section1.2,
“Clearing a
Password,” for
instructions.

Go to
Flowchart
2.17—Nonfunctioning
Device.

Correct boot
order using
the Setup utility.

2–24

Maintenance and Service Guide

Troubleshooting

Flowchart 2.15—No Audio, Part 1
Y
Turn up audio
internally or
externally.

No audio.

Audio?

Done

N

Y
Tablet PC in
docking station
(if applicable)?

N
Go to
Flowchart 2.16—No
Audio, Part 2

Internal
audio?

Undock

N

Y
Replace the following docking station
components one at a time as applicable.
Check after each change.

Go to
Flowchart 2.16—No
Audio, Part 2

1. Reset docking station audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking station audio board.
5. Replace backplane board.
6. Replace I/O board.

Y
Go to
Flowchart
2.17—Nonfunctioni
ng Device

Audio?

Done

N

Maintenance and Service Guide

2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2
Continued from
Flowchart 2.15—No
Audio, Part 1

N
Audio
driver in OS
configured?

Reload
audio drivers.

Y
N
Load drivers and
set configuration
in OS.

Correct
drivers for
application?

Y
Connect to
external
speaker.

N
Audio?

Y

Replace audio
board and
speaker
connections
in tablet PC
(if applicable).

Y
Audio?

Done

N
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.

2–26

Maintenance and Service Guide

Troubleshooting

Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.

Reseat
device.

Unplug the nonfunctioning device from the tablet PC,
and inspect cables and plugs for bent or broken pins
or other damage.

Y
Clear
CMOS.

Any physical
device detected?

Fix or
replace
broken item.

Possible bad
hard drive.
Replace drive.

Go to
Flowchart 2.9—No
Operating System

N
Reattach device.
Close tablet PC,
plug in power,
and reboot.

N
Device
boots
properly?

Y

Done

Maintenance and Service Guide

N
Possible bad NIC.
Replace card.
If integrated NIC,
replace system
board.

Possible bad
diskette drive.
Replace drive.

Device
boots
properly?

Y

Done

2–27

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.

Connect tablet PC
to good external
keyboard.

N
Replace
system
board.

External
device
works?

Y
Reseat internal
keyboard
connector
(if applicable).

N
Replace internal
keyboard or
cable.

OK?

Y
Y
Done

OK?

Done

N
Replace
system
board.

2–28

Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning
Pointing Device
Pointing device
not operating
properly.

Connect tablet PC
to good external
pointing device.

N
Replace
system
board.

External
device
works?

Y
Reseat internal
pointing device
connector
(if applicable).

N
Replace internal
pointing device
or cable.

OK?

Y
Y
Done

OK?

Done

N
Replace
system
board.

Maintenance and Service Guide

2–29

Troubleshooting

Flowchart 2.20—No Network
or Modem Connection
No network
or modem
connection.

N
Network
or modem jack
active?

Replace jack
or have jack
activated.

Y
Y
Connect
to nondigital
line.

Digital
line?

N
N
NIC/modem
configured
in OS?

Y

Y
Reload
drivers and
reconfigure.

Done

OK?

N
Replace
NIC/modem
(if applicable).

Disconnect all
power from
the tablet PC
and open.

Y
OK?

Reseat NIC/modem
(if applicable).

Done

N
Replace
system
board.

2–30

Maintenance and Service Guide

3
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.

3.1 Serial Number Location
When ordering parts or requesting information, provide the
tablet PC serial number and model number located on the bottom
of the tablet PC.

Serial Number Location

Maintenance and Service Guide

3–1

Illustrated Parts Catalog

3.2 HP Compaq Tablet PC System
Major Components

HP Compaq Tablet PC Major Components

3–2

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Tablet PC System Major Components
Item

Description

1

Display components

2a
2b
2c
2d
2e

Display panel assembly
Display bezel with inverter
Inverter
Bridge battery
Digitizer
Wireless antenna

348348-001
348336-001
348358-001
348328-001
348337-001
348357-001

Miscellaneous Cable Kit, includes:

348335-001

Audio cable
Inverter cable
Digitizer cable
Display panel cable
Modem cable
Miscellaneous Plastics/Hardware Kit, includes:

3a
3b
3c
3d
3e
3f

Spare Part
Number

348350-001

PC Card slot space saver
SD Card slot space saver
Connector cover
Mini PCI communications/memory module compartment cover
Hard drive cover
Keyboard release assembly

Maintenance and Service Guide

3–3

Illustrated Parts Catalog

Tablet PC Major Components

3–4

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Tablet PC System Major Components
(Continued)
Item

Description

Spare Part
Number

4

System board (includes fan and heat sink)
Intel Pentium M 753, 1.2-GHz
Intel Pentium M, 1.1-GHz
Intel Pentium M 723, 1.0-GHz
Intel Pentium M, 1.0-GHz
Intel Pentium M, 1.0-GHz
Mobile Intel Celeron M 373, 1.0-GHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 800-MHz

392604-001
374023-001
393957-001
370916-001
348332-001
392603-001
370915-001
374024-001
348331-001

Fan (not illustrated separately)

348342-001

Modem board (not illustrated separately)

349986-001

Heat sink (not illustrated separately)

348354-001

5

Switch board

348330-001

6

Base enclosure (includes battery shield, hard drive
bracket, LED board assembly, and shields)
Speaker assembly (includes audio board)

348327-001

7

Memory module (DDR, 256 MB)
DDR, 1024 MB
DDR, 512 MB
DDR, 256 MB

Maintenance and Service Guide

348352-001
348344-001
348346-001
348345-001

3–5

Illustrated Parts Catalog

Tablet PC Major Components

3–6

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1
Spare Parts: Tablet PC System Major Components
(Continued)
Spare Part
Number

Item

Description

8

Wireless local area network (LAN) card (Mini PCI, Type III)
802.11a/b/g
802.11a/b/g for international use
802.11a/b/g for use in Europe
802.11a/b/g for use in Japan
802.11a/b/g for use in Japan
802.11a/b/g for use in the United States

349985-001
385759-002
385759-021
349985-291
385759-291
385759-001

802.11b/g for use in most of the world
802.11b/g for use in the rest of the world

374157-001
374158-001

802.11b for use in most of the world
802.11b for use in the rest of the world

348997-001
348996-001

Bluedog module

379577-001

Bluetooth module

348334-001

9

Real-time clock (RTC) battery

10

Hard drives
30-GB, 4200 rpm
40-GB, 4200 rpm
40-GB, 5400 rpm
60-GB, 5400 rpm
80-GB, 5400 rpm

11

Battery pack, Li-Ion

Maintenance and Service Guide

348329-001

348339-001
348340-001
374025-001
348341-001
366786-001
348333-001

3–7

Illustrated Parts Catalog

3.3 Miscellaneous Cable
Kit Components

Miscellaneous Cable Kit Components

Table 3-2
Miscellaneous Cable Kit Components
Spare Part Number 348335-001
Item

Description

1

Audio cable

2

Inverter cable

3

Digitizer cable

4

Display panel cable

5

Modem cable

3–8

Maintenance and Service Guide

Illustrated Parts Catalog

3.4 Miscellaneous Plastics/Hardware
Kit Components

Miscellaneous Plastics/Hardware Kit Contents

Table 3-3
Miscellaneous Plastics/Hardware Kit Components
Spare Part Number 348350-001
Item

Description

1

PC Card slot space saver

2

SD Card slot space saver

3

Connector cover

4

Memory module/Mini PCI communications compartment cover

5

Hard drive cover

6

Keyboard release assembly

Maintenance and Service Guide

3–9

Illustrated Parts Catalog

3.5 Keyboard

Tablet PC Keyboard

Table 3-4
Tablet PC Keyboard
Spare Part Number Information
Description

Spare Part
Number

Description

Asia/Pacific
Australia
Denmark
European
European A4
France
French Canada
German
Italy
Japan
Japan (English)
Korea

348325-371
348325-011
348325-081
348325-021
348325-A41
348325-051
348325-DB1
348325-041
348325-061
348325-291
348325-391
348325-AD1

Latin America
Norway
Russia
People’s Republic
of China
Spain
Sweden/Finland
Switzerland
Taiwan
Thailand
United Kingdom
United States

3–10

Spare Part
Number
348325-161
348325-091
348325-251
348325-AA1
348325-071
348325-B71
348325-111
348325-AB1
348325-281
348325-031
348325-001

Maintenance and Service Guide

Illustrated Parts Catalog

3.6 Optional HP Tablet PC Docking
Station

Optional HP Tablet PC Docking Station

Table 3-5
Optional HP Tablet PC Docking Station
Spare Part Number Information
Description

Spare Part
Number

HP Tablet PC Docking Station

348338-001

Maintenance and Service Guide

3–11

Illustrated Parts Catalog

3.7 HP Tablet PC Docking Station
Components

HP Tablet PC Docking Station Components

3–12

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-6
HP Tablet PC Docking Station Components
Spare Part Number Information
Item

Description

Spare Part
Number

1

Docking stand and pivot arm

349090-001

2

Top case

349091-001

3

Board assembly

349093-001

4

Bottom case

349092-001

Maintenance and Service Guide

3–13

Illustrated Parts Catalog

3.8 Miscellaneous
Table 3-7
Spare Parts: Miscellaneous (not illustrated)
Description

Spare Part
Number

Description

198723-011
198723-B31
198723-061
198723-291
198723-AD1
198723-AA1

Sweden
Switzerland
Taiwan
The United
Kingdom
The United States

Spare Part
Number

AC power cord, 3-wire
Australia
Europe International
Italy
Japan
Korea
The People’s Republic
of China
AC adapter, 65 W

198723-101
198723-BG1
198723-AB1
198723-031
198723-001
285288-001

Pen (uses a 1.5 VDC, AAAA battery)
With eraser
Without eraser

344503-001
344418-001

Pen tips

348355-001

Pen receptacle

348356-001

Tablet PC Miscellaneous Screw Kit (includes the following
screws; refer to Appendix C, “Screw Listing.” for more
information on screw specifications and usage.)

348351-001

■ Phillips PM2.0 × 4.0
■ Phillips PM2.0 × 5.0
■ Phillips PM2.0 × 3.5
■ Torx M2.5 × 7.0

3–14

Maintenance and Service Guide

Illustrated Parts Catalog

3.9 Sequential Part Number Listing
Table 3-8
Spare Parts: Sequential Part Number Listing
Spare Part
Number

Description

344418-001

Pressure sensitive pen without eraser

344503-001

Pressure sensitive pen with eraser

348325-001

Keyboard for use in the United States

348325-011

Keyboard for use in Australia

348325-021

Keyboard for use in Europe

348325-031

Keyboard for use in the United Kingdom

348325-041

Keyboard for use in Germany

348325-051

Keyboard for use in France

348325-061

Keyboard for use in Italy

348325-071

Keyboard for use in Spain

348325-081

Keyboard for use in Denmark

348325-091

Keyboard for use in Norway

348325-111

Keyboard for use in Switzerland

348325-161

Keyboard for use in Latin America

348325-251

Keyboard for use in Russia

348325-281

Keyboard for use in Thailand

348325-291

Keyboard for use in Japan

348325-371

Keyboard for use in the Asia Pacific

348325-391

Keyboard for use in Japan (English)

348325-A41

Keyboard for use in Belgium

348325-AA1

Keyboard for use in the People’s Republic of China

Maintenance and Service Guide

3–15

Illustrated Parts Catalog

Table 3-8
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number

Description

348325-AB1

Keyboard for use in Taiwan

348325-AD1

Keyboard for use in Korea

348325-B71

Keyboard for use in Sweden and Finland

348325-DB1

Keyboard for use in French Canada

348327-001

Base enclosure with shield

348328-001

Bridge battery

348329-001

RTC battery

348330-001

Power/standby switch

348331-001

System board with 800-MHz Intel Celeron M
processor, without memory

348332-001

System board with 1.0-GHz Intel Pentium M
processor, without memory

348333-001

Battery pack, Li-Ion, 3.6-AHr

348334-001

Bluetooth wireless device

348335-001

Miscellaneous Cable Kit

348336-001

Top case with inverter

348337-001

Digitizer

348338-001

Docking station

348339-001

Hard drive, 30-GB, 4200-rpm

348340-001

Hard drive, 40-GB, 4200-rpm

348341-001

Hard drive, 60-GB, 5400-rpm

348342-001

Fan

348344-001

Memory module, 1-GB, (333 MHz)

348345-001

Memory module, 256-MB, (333 MHz)

3–16

Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-8
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number

Description

348346-001

Memory module, 512-MB, (333 MHz)

348348-001

Display panel assembly (Hydis)

348349-001

Display panel assembly (Toshiba)

348350-001

Miscellaneous Plastics Kit

348351-001

Miscellaneous Screw Kit

348352-001

Speaker assembly

348354-001

Heat sink

348355-001

Pen tips

348356-001

Pen receptacle

348357-001

Wireless antenna

348358-001

Inverter

348996-001

Mini PCI communications card, 802.11b Intel for use
in the rest of the world

348997-001

Mini PCI communications card, 802.11b Intel for use
in most of the world

349090-001

Docking stand and pivot arm

349091-001

Top case, docking station

349092-001

Bottom case

349093-001

Board assembly

349985-001

Mini PCI communications card, 802.11a/b/g

349985-291

Mini PCI communications card, 802.11a/b/g Japan

349986-001

Modem

366786-001

Hard drive, 80-GB, 5400-rpm

Maintenance and Service Guide

3–17

Illustrated Parts Catalog

Table 3-8
Spare Parts: Sequential Part Number Listing (Continued)
Spare Part
Number

Description

370915-001

System board with Intel Celeron M 900-MHz
processor (does not include memory)

370916-001

System board with Intel Pentium M 1.0-GHz
processor (does not include memory)

374023-001

System board with 1.1-GHz Intel Pentium M
processor, without memory

374024-001

System board with 900-MHz Intel Celeron M
processor, without memory

374025-001

Hard drive, 40-GB, 5400-rpm

374157-001

Mini PCI communications card, 802.11b/g Intel for
use in most of the world

374158-001

Mini PCI communications card, 802.11b/g Intel for
use in the rest of the world

379577-001

Mini PCI Bluedog wireless communications card

385759-001

Mini PCI communications card, 802.11a/b/g WLAN
for use in the United States

385759-002

Mini PCI communications card, 802.11a/b/g WLAN
for international use

385759-021

Mini PCI communications card, 802.11a/b/g WLAN
for use in Europe

385759-291

Mini PCI communications card, 802.11a/b/g WLAN
for use in Japan

392603-001

System board with Intel Celeron M 373 1.0-GHz
processor (does not include memory)

392604-001

System board with Intel Pentium M 753 1.2-GHz
processor (does not include memory)

393957-001

System board with Intel Pentium M 723 1.0-GHz
processor (does not include memory)

3–18

Maintenance and Service Guide

4
Removal and Replacement
Preliminaries
This chapter provides essential information for proper and safe
removal and replacement service.

4.1 Tools Required
You need the following tools to complete the removal and
replacement procedures:
■

Magnetic screwdriver

■

Torx T8 screwdriver

■

Phillips P0 screwdriver

■

Tool kit (includes connector removal tool, loopback plugs,
and case utility tool)

Maintenance and Service Guide

4–1

Removal and Replacement Preliminaries

4.2 Service Considerations
The following sections include some of the considerations that
you should keep in mind during disassembly and assembly
procedures.
you remove each subassembly from the tablet PC, place
✎ As
the subassembly (and all accompanying screws) away from the
work area to prevent damage.

Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

Ä

CAUTION: When servicing the tablet PC, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the tablet PC.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
pulling cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables tear
easily.

4–2

Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to
Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the tablet PC, damage to a
removable drive, or loss of information, observe the following
precautions:
■

Before removing or inserting a hard drive, shut down the
tablet PC. If you are unsure whether the tablet PC is off or
in hibernation, turn on the tablet PC, and then shut it down.

■

Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive. Ensure that the optical
drive tray is closed.

■

Before handling a drive, ensure that you discharge any static
electricity. While handling a drive, avoid touching the
connector.

■

Handle drives on surfaces that have at least 2.54 cm (1 inch)
of shock-proof foam.

■

Avoid dropping drives from any height onto any surface.

■

After removing a hard drive, optical drive, or diskette drive,
place it in a static-proof bag.

■

Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.

■

Avoid exposing a drive to temperature extremes or liquids.

■

If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide

4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases the discharge contains
enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often, the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, but
because it has been degraded internally, it can fail prematurely.

4.5 Packaging and Transporting
Equipment
Use the following grounding precautions when packaging and
transporting equipment:

4–4

■

To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.

■

Protect all electrostatic-sensitive parts and assemblies with
nonconductive or approved containers or packaging.

■

Keep electrostatic-sensitive parts in their containers until the
parts arrive at static-free workstations.

■

Place items on a grounded surface before removing items
from their containers.

■

Always be properly grounded when touching a sensitive
component or assembly.

Maintenance and Service Guide

Removal and Replacement Preliminaries

■

Store reusable electrostatic-sensitive parts from assemblies in
protective packaging or nonconductive foam.

■

Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■

Cover the workstation with approved static-dissipative
material (refer to Table 4-2, “Static-Shielding Materials”).

■

Use a wrist strap connected to a properly grounded work
surface, and use properly grounded tools and equipment.

■

Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.

■

When using fixtures that must directly contact dissipative
surfaces, only use fixtures made of static-safe materials.

■

Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and Styrofoam.

■

Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.

■

Avoid contact with pins, leads, or circuitry.

■

Turn off power and input signals before inserting or removing
connectors or test equipment.

Maintenance and Service Guide

4–5

Removal and Replacement Preliminaries

4.7 Grounding Equipment and
Methods
Grounding equipment must include either a wrist strap or a foot
strap at a grounded workstation.

4–6

■

When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To
provide proper ground, wear a strap snugly against the skin
at all times. On grounded mats with banana-plug connectors,
connect a wrist strap with alligator clips.

■

When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.

Maintenance and Service Guide

Removal and Replacement Preliminaries

Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■

Antistatic tape

■

Antistatic smocks, aprons, and sleeve protectors

■

Conductive bins and other assembly or soldering aids

■

Nonconductive foam

■

Conductive tabletop workstations with ground cords of
one megohm resistance

■

Static-dissipative tables or floor mats with hard ties to
the ground

■

Field service kits

■

Static awareness labels

■

Material-handling packages

■

Nonconductive plastic bags, tubes, or boxes

■

Metal tote boxes

■

Electrostatic voltage levels and protective materials

Maintenance and Service Guide

4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

✎ A product can be degraded by as little as 700 V.
Table 4-2 lists the shielding protection provided by antistatic bags
and floor mats.
Table 4-2
Static-Shielding Materials
Material

Use

Voltage Protection Level

Antistatic plastic

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

4–8

Maintenance and Service Guide

5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
Torx T8 and Phillips P0 screws are removed during the
disassembly of the tablet PC and the docking station. There are
38 screws, in 4 different sizes, that may have to be removed,
replaced, and loosened when servicing the tablet PC. There are
20 screws, in 4 different sizes, that must be removed and replaced
when servicing the docking station. Make special note of each
screw size and location during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.

Maintenance and Service Guide

5–1

Removal and Replacement Procedures

5.1 Serial Number
Report the tablet PC serial number to HP when requesting
information or ordering spare parts. The serial number is located
on the bottom of the tablet PC.

Serial Number Location

5–2

Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart
Use the following table to determine the section number to be
referenced when removing tablet PC components.
Table 5-1
Disassembly Sequence Chart
Section

Description

5.3

Preparing the tablet PC for
disassembly

Number of screws
removed

SD Card and PC Card

0

Digitizer pen

0

Battery pack

1

Memory module and PCI device

2

5.4

Real time clock (RTC) battery

0

5.5

Hard drive

2

5.6

Display panel assembly

8

Bridge battery

0

Digitizer

5

System board

8

Bluetooth module

0

Main memory

0

Modem board

0

5.8

Fan and heat sink

3

5.9

Docking station

17

5.7

Maintenance and Service Guide

5–3

Removal and Replacement Procedures

5.3 Preparing the Tablet PC
for Disassembly
Perform the following steps before disassembling the tablet PC.

Before You Begin
1. Save your work, exit all applications, and shut down the
tablet PC. If you are unsure whether the tablet PC is off or in
hibernation, turn the tablet PC on and then shut it down
through the operating system.
2. Disconnect all external devices connected to the tablet PC.
3. Disconnect the power cord.
4. Position the tablet PC so that the SD Card and PC Card slots
are toward you.

5–4

Maintenance and Service Guide

Removal and Replacement Procedures

5. Remove the SD Card and PC Card slot devices or space
savers (if any) by following these steps:
a. Press the SD Card 1 to release it.
b. Remove the SD card from the slot 2.

Releasing the SD Card (space saver shown)

Removing the SD Card (space saver shown)
Maintenance and Service Guide

5–5

Removal and Replacement Procedures

c. Press the PC Card release button 1 to release the button
from the base enclosure. Press the button a second time to
eject the contents of the PC Card slot.
d. Remove the PC Card slot device 2 from the card slot.
PC Card slot space saver and SD Card slot space saver are
✎ The
included in the Miscellaneous Plastics/Hardware Kit, spare
part number 348350-001.

e. Press the PC Card release button again to reset it 1.

Removing the PC Card Device (space saver shown)

5–6

Maintenance and Service Guide

Removal and Replacement Procedures

6. Press the end of the pen 1 to release it from the holder. Then
remove the pen from the holder 2.
7. Open the connector cover by pulling out and down on the
notch 3.

Removing the Pen and Opening the Connector Cover

Maintenance and Service Guide

5–7

Removal and Replacement Procedures

Battery Pack
Spare Part Number Information
Battery pack, Li-Ion

348333-001

8. Remove the battery pack by following these steps:
a. Turn the tablet PC upside down, with the power/standby
switch and jog dial toward you.
b. Remove the optional PM2.0×4.0 retention screw 1 that
secures the battery pack to the tablet PC.
c. Slide the battery release latch 2 toward the back of the
tablet PC and hold it to release the battery pack.
d. Place your finger in the notch, lift the left side of
the battery pack 3, and swing it to the right.
e. Remove the battery pack.

Removing the Battery Pack

Reverse the preceding procedures to install the battery pack.
5–8

Maintenance and Service Guide

Removal and Replacement Procedures

Mini PCI Communications card
Spare Part Number Information
802.11a/b/g
802.11a/b/g for international use
802.11a/b/g for use in Europe
802.11a/b/g for use in Japan
802.11a/b/g for use in Japan
802.11a/b/g for use in the United States

349985-001
385759-002
385759-021
349985-291
385759-291
385759-001

802.11b/g for use in most of the world
802.11b/g for use in the rest of the world

374157-001
374158-001

802.11b for use in most of the world
802.11b for use in the rest of the world

348997-001
348996-001

Bluedog module

379577-001

Bluetooth module

348334-001

Maintenance and Service Guide

5–9

Removal and Replacement Procedures

9. Remove the Mini PCI communications card by following
these steps:
a. Remove the two PM2.0×4.0 screws 1 that secure the
Mini PCI communications/memory module slot cover
to the tablet PC.
b. Lift the back edge of the Mini PCI communications/
memory module slot cover 2 up and swing it toward you.
c. Remove the Mini PCI communications/memory module
slot cover.

Removing the Memory Module/Mini PCI Communications
Compartment Cover

Mini PCI communications/memory module slot cover
✎ The
is included in the Miscellaneous Plastics/Hardware Kit, spare
part number 348350-001.

5–10

Maintenance and Service Guide

Removal and Replacement Procedures

d. Disconnect the two antenna cables 1 from the Mini PCI
communications card.
e. Spread the retaining tabs 2 securing the Mini PCI
communications card to the system board.
The edge of the Mini PCI communications card rises at
a 45-degree angle.
f. Pull the Mini PCI communications card 3 away from the
connector at a 45-degree angle.

Removing the Mini PCI Communications card

Reverse the preceding procedures to install the Mini PCI
communications card.

Maintenance and Service Guide

5–11

Removal and Replacement Procedures

Memory Module
Spare Part Number Information
1024-MB DDR memory module
512-MB DDR memory module
256-MB DDR memory module

348344-001
348346-001
348345-001

10. Remove the memory module by following these steps:
a. Remove the Mini PCI communications/memory module
slot cover.
b. Spread the retaining tabs 1 securing the memory
module 2 to the system board. The edge of the memory
module rises at a 45-degree angle.
c. Pull the memory module 3 away from the connector at
a 45-degree angle.

Removing the Memory Module

Reverse the preceding procedures to install the memory module.
5–12

Maintenance and Service Guide

Removal and Replacement Procedures

5.4 Real-Time Clock Battery
Real-Time Clock (RTC)Battery
Spare Part Number Information
RTC battery

348329-001

Perform the following steps to remove the RTC battery:
1. Prepare the tablet PC for disassembly (refer to Section 5.3,
“Preparing the Tablet PC for Disassembly”).
2. Turn the tablet PC upside down, with the power switch and
jog dial toward you.
3. Disconnect the RTC battery cable 1 from the system board.
4. Remove the RTC battery 2 from the tablet PC.

Removing the RTC Battery

Reverse the preceding procedures to install the RTC battery.
Maintenance and Service Guide

5–13

Removal and Replacement Procedures

5.5 Hard Drive
Hard Drive
Spare Part Number Information
80-GB, 5400 rpm
60-GB, 5400 rpm
40-GB, 5400 rpm
40-GB, 4200 rpm
30-GB, 4200 rpm

366786-001
348341-001
374025-001
348340-001
348339-001

Remove the hard drive as follows:
1. Prepare the tablet PC for disassembly (refer to Section 5.3,
“Preparing the Tablet PC for Disassembly”).
2. Remove the RTC battery (refer to Section 5.4, “Real-Time
Clock Battery”).
3. Turn the tablet PC upside down with the power switch and
jog dial toward you.

5–14

Maintenance and Service Guide

Removal and Replacement Procedures

4. Remove the two PM2.0×4.0 screws 1 that secure the
hard drive cover to the tablet PC.
5. Lift the front edge of the cover 2 and swing the cover back.
6. Remove the hard drive cover.
hard drive cover is included in the Miscellaneous
✎ The
Plastics/Hardware Kit, spare part number 348350-001.

Removing the Hard Drive Cover

Maintenance and Service Guide

5–15

Removal and Replacement Procedures

7. Use the tab 1 on the right side of the hard drive to slide the
drive 2 to the right and disconnect it from the system board.
8. Remove the hard drive 3 from the tablet PC.

Removing the Hard Drive

Reverse the preceding procedures to install the hard drive.

5–16

Maintenance and Service Guide

Removal and Replacement Procedures

5.6 Display Panel Assembly
Display Panel Assembly Components
Spare Part Number Information
Display panel assembly
Inverter
Display bezel with inverter
Bridge battery
Digitizer
Wireless antenna

348348-001
348358-001
348336-001
348328-001
348337-001
348357-001

To remove and disassemble the display panel assembly:
1. Prepare the tablet PC for disassembly (refer to Section 5.3,
“Preparing the Tablet PC for Disassembly”).
2. Remove the RTC battery (refer to Section 5.4, “Real-Time
Clock Battery”).
3. Remove the hard drive (refer to Section 5.5, “Hard Drive”).
4. Turn the tablet PC upside down with the power switch and
jog dial toward you.

Maintenance and Service Guide

5–17

Removal and Replacement Procedures

5. Remove the six TM2.5×8.0 screws 1 that secure the display
panel assembly to the base enclosure.
6. Open the tilt foot 2 in the bottom-left corner and remove the
TM2.5×8.0 screw 3 that secures the display panel assembly
to the base enclosure.

Removing the Display Panel Assembly Screws

5–18

Maintenance and Service Guide

Removal and Replacement Procedures

7. Slide and hold the keyboard release latch 1 to the right.
8. Remove the TM2.5×8.0 screw 2 that secures the display
panel assembly to the base enclosure.
9. Lift the edge of the insulator 3 nearest the edge of the base
enclosure.
10. On the right side of the hard drive bay, pull the plastic tab
connected to the digitizer cable 4 to the right to disconnect
the cable.

Removing the Display Panel Assembly Screw and Disconnecting
the Digitizer Cable

Maintenance and Service Guide

5–19

Removal and Replacement Procedures

11. Position the tablet PC right side up with the connector cover
toward you. Make sure that the connector cover is open.
12. On the side of display panel assembly farthest from you, use
a flat edge to pry the edge of the display panel assembly over
the audio-out (headphone), headset, and microphone jacks.
13. Separate the display panel assembly from the base enclosure
along the edge farthest from you. Swing the base enclosure
toward you until it is resting on the table.

Separating the Display Panel Assembly and Base Enclosure

5–20

Maintenance and Service Guide

Removal and Replacement Procedures

14. Release the ZIF connector 1 to which the audio cable is
attached, and then disconnect the cable 2.
15. Release the ZIF connector 3 to which the inverter cable
is attached, and then disconnect the cable 4.
16. Separate the display panel assembly and the base enclosure.

Disconnecting the Audio and Inverter Cables

Reverse the preceding procedures to reassemble and install the
display panel assembly.

Maintenance and Service Guide

5–21

Removal and Replacement Procedures

17. Remove the bridge battery as follows:
d. Remove the bridge battery 1 from the panel bezel.
a. Disconnect the bridge battery cable 2 from the panel
inverter board.

Removing the Bridge Battery

5–22

Maintenance and Service Guide

Removal and Replacement Procedures

18. Remove the digitizer as follows:
a. Release the ZIF connector 1 to which the digitizer cable
is attached and disconnect the cable from the system
board 2.
b. Swing the two flex cables 3 to the right.

Disconnecting the Digitizer Cable.

Maintenance and Service Guide

5–23

Removal and Replacement Procedures

c. Remove the two PM 2.0×5.0 screws on the left side and
the PM2.0×4.0 screw on the nearest side of the digitizer
panel that secure the bracket to the panel assembly.

Removing the Bracket Screws

5–24

Maintenance and Service Guide

Removal and Replacement Procedures

d. Remove the two PM2.0×4.5 screws 1 that secure the
digitizer to the display panel assembly.
e. Lift the front edge of the digitizer 2 and slide it out 3 of
the display panel.

Removing the Digitizer

Maintenance and Service Guide

5–25

Removal and Replacement Procedures

5.7 System Board
System Board
Spare Part Number Information
System board with fan and heat sink
Intel Pentium M 753, 1.2-GHz
Intel Pentium M, 1.1-GHz
Intel Pentium M 723, 1.0-GHz
Intel Pentium M, 1.0-GHz
Intel Pentium M, 1.0-GHz
Mobile Intel Celeron M 373, 1.0-GHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 900-MHz
Mobile Intel Celeron M, 800-MHz

392604-001
374023-001
393957-001
370916-001
348332-001
392603-001
370915-001
374024-001
348331-001

Perform the following steps to remove the system board:
1. Prepare the tablet PC for disassembly (refer to Section 5.3,
“Preparing the Tablet PC for Disassembly”).
2. Remove the RTC battery (refer to Section 5.4, “Real-Time
Clock Battery”).
3. Remove the hard drive (refer to Section 5.5, “Hard Drive”).
4. Remove the display panel assembly (refer to Section 5.6,
“Display Panel Assembly”).

5–26

Maintenance and Service Guide

Removal and Replacement Procedures

5. Remove the Bluetooth board as follows:
a. Position the tablet PC base enclosure so that the heat sink
grille is toward you.
b. Disconnect the Bluetooth bpard connector from the
system board 1.
c. Slide the Bluetooth board 2 away from you and lift it
away from the base enclosure.

Removing the Bluetooth Board

Maintenance and Service Guide

5–27

Removal and Replacement Procedures

6. Remove the four PM2.0×3.5 screws 1 that secure the system
board shield to the base enclosure.
7. Lift the shield from the system board 2.
8. Separate the adhesive 3 from the system board.

Removing the System Board Shield

5–28

Maintenance and Service Guide

Removal and Replacement Procedures

9. Release the ZIF connector 1 to which the audio cable is
attached and disconnect the cable 2 from the system board.
10. Release the ZIF connector 3 to which the button board
cable is attached and disconnect the cable 4 from the
system board.

Disconnecting the Audio and Button Board ZIF Connectors

Maintenance and Service Guide

5–29

Removal and Replacement Procedures

11. Remove the system main memory by following these steps:
a. Spread the retaining tabs 1 securing the main
memory board to the system board.
The end of the memory board opposite the connector rises
at a 45-degree angle.
b. Pull the memory module away from the connector at
a 45-degree angle 2.

Removing the Main Memory Module

5–30

Maintenance and Service Guide

Removal and Replacement Procedures

Modem Board
Spare Part Number Information
Modem board

349986-001

12. Remove the modem board by following these steps:
a. Disconnect the modem board connector from the
system board 1.
b. Remove the PM2.0×4.5 screw 2 that secures the
modem board to the system board.
c. Lift the modem and cable assembly from the base
enclosure 3.

Removing the Modem Board

Maintenance and Service Guide

5–31

Removal and Replacement Procedures

13. Remove the keyboard release assembly by following these
steps:
a. Remove the four TM2.5×6.0 screws 1 that secure the
keyboard release assembly to the base enclosure.
b. Lift the keyboard release assembly straight up 2 and
remove it from the base enclosure.

Removing the Keyboard Release Assembly

5–32

Maintenance and Service Guide

Removal and Replacement Procedures

installing the keyboard release assembly, make sure the
✎ When
actuator tab 1 in the base enclosure is in the leftmost position.
After this tab is positioned properly, install the keyboard
release assembly 2, and 4 TM2.5×6.0 screws 3.

Installing the Keyboard Release Assembly

Maintenance and Service Guide

5–33

Removal and Replacement Procedures

14. Position the base enclosure so the heat sink grille is
to your right.
15. Remove the five PM2.0×4.5 screws that secure the
system board to the base enclosure.

Removing the System Board Screws

5–34

Maintenance and Service Guide

Removal and Replacement Procedures

16. Use the heat sink grille 1 to lift the right edge of the
system board 2 until it rests at a 45-degree angle.
17. Slide the system board away from the base enclosure at
an angle 3 to remove it.

Removing the System Board

Reverse the preceding procedures to install the system board.

Maintenance and Service Guide

5–35

Removal and Replacement Procedures

5.8 Fan and Heat Sink
Fan and Heat Sink
Spare Part Number Information
Fan
Heat Sink

348342-001
310665-001
348354-001

fan and heat sink are included with the system board;
✎ The
however, the fan and heat sink can also be ordered separately.
Perform the following steps to remove the fan and heat sink:
1. Prepare the tablet PC for disassembly (refer to Section 5.3,
“Preparing the Tablet PC for Disassembly”).
2. Remove the display panel assembly (refer to Section 5.6,
“Display Panel Assembly”).
3. Remove the system board (refer to Section 5.7, “System
Board”).

5–36

Maintenance and Service Guide

Removal and Replacement Procedures

4. Remove the system board shield 1.
5. Disconnect the fan cable from the system board 2.
6. Remove the three PM2.0×4.5 screws 3 that secure the fan
and heat sink to the system board.
7. Lift the system board 4 straight up. The fan and heat sink 5
will remain resting on the work surface.

Removing the Fan and Heat Sink

Reverse the preceding procedures to install the system board
shield, fan, and heat sink.

Maintenance and Service Guide

5–37

Removal and Replacement Procedures

5.9 Optional HP Tablet PC
Docking Station
Optional HP Tablet PC Docking Station Components
Spare Part Number Information
Optional HP Tablet PC Docking Station
Docking stand and pivot arm
Top case
Board assembly
Bottom case

348338-001
349090-001
349091-001
349093-001
349092-001

Perform the following steps to disassemble the docking station:
1. Position the docking station upside down, resting on the
docking stand, with the bottom case toward you.

5–38

Maintenance and Service Guide

Removal and Replacement Procedures

2. Remove the four TM2.5×7.5 screws that secure the top case
to the bottom case.

Removing the Top Case Screws

Maintenance and Service Guide

5–39

Removal and Replacement Procedures

3. Position the docking station right side up with the rear toward
you, and then swing the docking stand to the back.
4. Lift the left edge of the top case 1 until the rear edge of the
case 2 disengages from the bottom case.
5. Remove the docking station top case 3.

Removing the Top Case

5–40

Maintenance and Service Guide

Removal and Replacement Procedures

6. Disconnect the docking stand cable 1 from the board
assembly 2.

Disconnecting the Docking Stand Cable

Maintenance and Service Guide

5–41

Removal and Replacement Procedures

7. Position the docking station with the left side toward you.
sure the docking stand and pivot arm are supported
✎ Make
before removing the following screws. The docking stand and
pivot arm can fall if not supported.
8. Remove the following screws:
1 Two PM2.5×8.0 screws that secure the cable bracket to the

bottom case.
2 One PM2.5×11.0 screw that secures the pivot arm hinge

to the bottom case.
3 Three PM2.5×8.0 screws that secure the pivot arm hinge

to the bottom case.
9. Remove the docking stand and pivot arm 4.

Removing the Docking Stand and Pivot Arm

5–42

Maintenance and Service Guide

Removal and Replacement Procedures

10. Disconnect the switch cable 1 from the board assembly.
11. Remove the seven PM2.5×4.0 screws 2 that secure the board
assembly to the bottom case.

Removing the Board Assembly Screws

Maintenance and Service Guide

5–43

Removal and Replacement Procedures

12. Lift the edge of the board assembly 1 until it rests at an
angle.
13. Slide the board assembly toward you 2 until the rear
connectors clear the bottom case.
14. Lift the docking station board assembly straight up 3 to
remove it from the bottom case.

Removing the Board Assembly

Reverse the preceding procedures to assemble the
docking station.

5–44

Maintenance and Service Guide

6
Specifications
This chapter provides physical and performance specifications.
Table 6-1
Tablet PC
Dimensions
Height
Width
Depth

27.4 cm
21.6 cm
2.0 cm

10.8 in
8.5 in
0.8 in

1.4 kg
1.8 kg

3.1 lb
4.0 lb

Weight (varies by configuration)
Tablet PC only
Tablet PC with keyboard

Stand-alone power requirements
Nominal operating voltage
Maximum operating power
Peak operating power

14.8 VDC
40.0 W
38.0 W

Temperature
Operating

10°C to 35°C

50°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Maintenance and Service Guide

6–1

Specifications

Table 6-1
Tablet PC (Continued)
Relative humidity (noncondensing)
Operating
Nonoperating

10% to 90%
5% to 90%, 38.7°C (101.6°F) maximum wet
bulb temperature

Altitude (unpressurized)
Operating
(14.7 to 10.1 psia)
Nonoperating
(14.7 to 4.4 psia)

0 to 3,048 m

0 to 10,000 ft

0 to 9,144 m

0 to 30,000 ft

Shock
Operating
Nonoperating

10 g, 11 ms, half-sine
60 g, 11 ms, half-sine

product safety standards specify thermal limits for
✎ Applicable
plastic surfaces. The tablet PC operates well within this range
of temperatures.

6–2

Maintenance and Service Guide

Specifications

Table 6-2
10.4-inch XGA, TFT Display
Dimensions
Height
Width
Diagonal

23.6 cm
17.3 cm
26.4 cm

Number of colors

Up to 16.8 million

Contrast ratio

150:1

Brightness

140 nits typical

9.29 in
6.81 in
10.4 in

Pixel resolution
Pitch
Format
Configuration

0.264 × 0.264 mm
1024 × 768
RGB vertical stripe

Backlight

Edge lit

Character display

80 × 25

Total power consumption

3.75 W

Maintenance and Service Guide

6–3

Specifications

Table 6-3
Hard Drives
80-GB

60-GB

User capacity per drive*

80.0 GB

60.0 GB

Drive height

9.5 mm

9.5 mm

Drive width

70 mm

70 mm

Interface type

ATA-6

ATA-5

Seek times (typical read, including setting)
Single track
Average
Full stroke

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

Logical blocks†

156,301,488

117,210,240

Disk rotational speed

5,400 rpm

5,400 rpm

100

66.6

Transfer rate
Interface max (MB/s)‡

*1 GB=1,073,741,824 bytes.
†
System capability may differ.
‡Actual drive specifications may differ slightly.
Certain restrictions and exclusions apply. Consult Customer Care for details.

6–4

Maintenance and Service Guide

Specifications

Table 6-3
Hard Drives (Continued)
40-GB

40-GB

30-GB

User capacity per drive*

40.0 GB

40.0 GB

30.0 GB

Drive height

9.5 mm

9.5 mm

9.5 mm

Drive width

70 mm

70 mm

70 mm

Interface type

ATA-5

ATA-5

ATA-5

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

3 ms
13 ms
24 ms

Logical blocks‡

78,140,160

78,140,160

58,605,120

Disk rotational speed

4,200 rpm

5,400 RPM

4,200 rpm

100

100

100

Seek times (typical read, including setting)
Single track
Average
Full stroke

Transfer rate
Interface max (MB/s)†

*1 GB=1,073,741,824 bytes.
†
System capability may differ.
‡Actual drive specifications may differ slightly.
Certain restrictions and exclusions apply. Consult Customer Care for details.

Maintenance and Service Guide

6–5

Specifications

Table 6-4
Diskette Drive
(For Use Only in the Docking Station or External MultiBay)
Diskette size

88.9 mm (3.5 in)

Light

On system

Height

12.7 mm (0.5 in)

Bytes per sector

512

Sectors per track
High density
Low density

18 (1.44 MB)
9

Tracks per side
High density
Low density

80
80

Read/write heads

2

Average seek times
Track-to-track (high/low)
Average (high/low)
Settling time
Latency average

6–6

3 to 6 ms
95 to 174 ms
15 ms
100 ms

Maintenance and Service Guide

Specifications

Table 6-5
CD-ROM Drive
(For Use Only in the Docking Station or External MultiBay)
Applicable disc

CD-ROM (Mode 1, 2, and 3)
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Extra
Video CD
CD-WO (fixed packets only)
CD-Bridge

Center hole diameter

1.5 cm

0.59 in

12 cm
8 cm

4.72 in
3.15 in

Disc thickness

1.2 mm

0.047 in

Track pitch

1.6 µm

Disc diameter
Standard disc
Mini disc

Access time
Random
Full stroke
Cache buffer

< 150 ms
< 300 ms
128 KB

Data transfer rate
Sustained, 16X
Variable
Normal PIO Mode 4 (single burst)

150 KB/s at 1X
1,500 to 3,600 KB/s (10X to 24X)
16.66 KB/s

Startup time

< 8 seconds

Stop time

< 4 seconds

Maintenance and Service Guide

6–7

Specifications

Table 6-6
DVD-ROM Drive
(For Use Only in the Docking Station or External MultiBay)
Applicable disc

DVD-5, DVD-9, DVD-10
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Bridge

Center hole diameter

1.5 cm

0.59 in

12 cm
8 cm

4.72 in
3.15 in

Disc thickness

1.2 mm

0.047 in

Track pitch

0.74 µm

Disc diameter
Standard disc
Mini disc

Access time
Random
Full stroke

< 150 ms
< 225 ms

Audio output level

Line-out, 0.7 Vrms

Cache buffer

512 KB

Data transfer rate
Max 24X CD
Max 8X DVD
Normal IO Mode 4 (single burst)

3,600 KB/s (150 KB/s at 1X CD rate)
10,800 KB/s (1352 KB/s at
1X DVD rate)
16.6 MB/s

Startup time

< 12 seconds

Stop time

< 3 seconds

6–8

Maintenance and Service Guide

Specifications

Table 6-7
DVD/CD-RW Combo Drive
(For Use Only in the Docking Station or External MultiBay)
Applicable disc

DVD-5, DVD-9, DVD-10
CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Bridge

Center hole diameter

1.5 cm

0.59 in

12 cm
8 cm

4.72 in
3.15 in

Disk thickness

1.2 cm

0.047 in

Track pitch

0.74 µm

Disk diameter
Standard disc
Mini disc

Access time
Random
Full stroke

< 150 ms
< 225 ms

Audio output level

Line-out, 0.7 Vrms

Cache buffer

128 KB

Data transfer rate
Sustained, 16X
Sustained, 4X CD-RW
Normal PIO Mode 4 (single burst)

150 KB/s
5,520 KB/s
16.6 MB/s

Startup time

< 15 seconds

Stop time

< 6 seconds

Maintenance and Service Guide

6–9

Specifications

Table 6-8
External AC Adapter
Weight

0.28 kg

0.62 lb

Power supply (input)
Operating voltage
Operating current
Operating frequency range
Maximum transient

90 to 260 VAC RMS
1.7 A RMS
47 to 63 Hz AC
4/50 kV

Table 6-9
6-cell, Li-Ion Battery Pack
Weight

0.30 kg

0.65 lb

Energy
Voltage
Amp-hour capacity
Watt-hour capacity

11.1 V
3.6 Ah
40.0 Wh

Temperature
Operating: charging
Operating: discharging
Nonoperating

0°C to 40°C
-10°C to 50°C
-20°C to 60°C

32°F to 104°F
14°F to 122°F
-4°F to 140°F

Battery recharge time
System off or in standby
System on (varies
depending on system power
consumption)

6–10

2.5 hours
3 to 6 hours

Maintenance and Service Guide

Specifications

Table 6-10
System DMA
Hardware DMA

System Function

DMA0

Available for audio

DMA1

Entertainment audio
(default; alternate=DMA0, DMA3, none)

DMA2

Diskette drive

DMA3

ECP parallel port LPT1
(default; alternate=DMA0, none)

DMA4

DMA controller cascading (not available)

DMA5

Available for PC Card

DMA6

Not assigned

DMA7

Not assigned

✎ PC Card controller can use DMA 1, 2, or 5.

Maintenance and Service Guide

6–11

Specifications

Table 6-11
System Interrupts
Hardware IRQ

System Function

IRQ0

System timer

IRQ1

Keyboard controller

IRQ2

Cascaded

IRQ3

COM2

IRQ4

COM1

IRQ5

Audio (default)*

IRQ6

Diskette drive

IRQ7

Parallel port

IRQ8

Real time clock (RTC)

IRQ9

Infrared

IRQ10

System use

IRQ11

System use

IRQ12

Internal point stick or external mouse

IRQ13

Coprocessor (not available to any peripheral)

IRQ14

IDE interface (hard drive and optical drive)

IRQ15

System use

Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11,
✎ PC
or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4.
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.

6–12

Maintenance and Service Guide

Specifications

Table 6-12
System I/O Addresses
I/O Address (hex)

System Function (shipping configuration)

000 - 00F

DMA controller no. 1

010 - 01F

Unused

020 - 021

Interrupt controller no. 1

022 - 024

Opti chipset configuration registers

025 - 03F

Unused

02E - 02F

87334 “Super I/O” configuration for CPU

040 - 05F

Counter/timer registers

044 - 05F

Unused

060

Keyboard controller

061

Port B

062 - 063

Unused

064

Keyboard controller

065 - 06F

Unused

070 - 071

NMI enable/real time clock

072 - 07F

Unused

080 - 08F

DMA page registers

090 - 091

Unused

092

Port A

093 - 09F

Unused

0A0 - 0A1

Interrupt controller no. 2

Maintenance and Service Guide

6–13

Specifications

Table 6-12
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

0A2 - 0BF

Unused

0C0 - 0DF

DMA controller no. 2

0E0 - 0EF

Unused

0F0 - 0F1

Coprocessor busy clear/reset

0F2 - 0FF

Unused

100 - 16F

Unused

170 - 177

Secondary fixed disk controller

178 - 1EF

Unused

1F0 - 1F7

Primary fixed disk controller

1F8 - 200

Unused

201

Joystick (decoded in ESS1688)

202 - 21F

Unused

220 - 22F

Entertainment audio

230 - 26D

Unused

26E - 26

Unused

278 - 27F

Unused

280 - 2AB

Unused

2A0 - 2A7

Unused

2A8 - 2E7

Unused

2E8 - 2EF

Reserved serial port

6–14

Maintenance and Service Guide

Specifications

Table 6-12
System I/O Addresses (Continued)
I/O Address (hex)

System Function (shipping configuration)

2F0 - 2F7

Unused

2F8 - 2FF

Infrared port

300 - 31F

Unused

320 - 36F

Unused

370 - 377

Secondary diskette drive controller

378 - 37F

Parallel port (LPT1/default)

380 - 387

Unused

388 - 38B

FM synthesizer—OPL3

38C - 3AF

Unused

3B0 - 3BB

VGA

3BC - 3BF

Reserved (parallel port/no EPP support)

3C0 - 3DF

VGA

3E0 - 3E1

PC Card controller in CPU

3E2 - 3E3

Unused

3E8 - 3EF

Internal modem

3F0 - 3F7

“A” diskette controller

3F8 - 3FF

Serial port (COM1/default)

CF8 - CFB

PCI configuration index register (PCIDIVO-1)

CFC - CFF

PCI configuration data register (PCIDIVO-1)

Maintenance and Service Guide

6–15

Specifications

Table 6-13
System Memory Map
Size

Memory Address

System Function

640 KB

00000000-0009FFFF

Base memory

128 KB

000A0000-000BFFFF

Video memory

48 KB

000C0000-000CBFFF

Video BIOS

160 KB

000C8000-000E7FFF

Unused

64 KB

000E8000-000FFFFF

System BIOS

15 MB

00100000-00FFFFFF

Extended memory

58 MB

01000000-047FFFFF

Super extended memory

58 MB

04800000-07FFFFFF

Unused

2 MB

08000000-080FFFFF

Video memory (direct access)

4 GB

08200000-FFFEFFFF

Unused

64 KB

FFFF0000-FFFFFFFF

System BIOS

6–16

Maintenance and Service Guide

A
Connector Pin Assignments

Table A-1
RJ-45 (Network)

Pin

Signal

Pin

Signal

1

Transmit +

5

Unused

2

Transmit –

6

Receive –

3

Receive +

7

Unused

4

Unused

8

Unused

Maintenance and Service Guide

A–1

Connector Pin Assignments

Table A-2
RJ-11 (Modem)

Pin

Signal

Pin

Signal

1

Unused

4

Unused

2

Tip

5

Unused

3

Ring

6

Unused

Table A-3
Universal Serial Bus

Pin

Signal

Pin

Signal

1

+5 VDC

3

Data +

2

Data –

4

Ground

A–2

Maintenance and Service Guide

Connector Pin Assignments

Table A-4
External Monitor

Pin

Signal

Pin

Signal

1

Red analog

9

+5 VDC

2

Green analog

10

Ground

3

Blue analog

11

Monitor detect

4

Not connected

12

DDC 2B data

5

Ground

13

Horizontal sync

6

Ground analog

14

Vertical sync

7

Ground analog

15

DDC 2B clock

8

Ground analog

Maintenance and Service Guide

A–3

Connector Pin Assignments

Table A-5
Audio-Out (Headphone)

Pin

Signal

Pin

Signal

1

Audio out, left channel

3

Ground

2

Audio out, right channel

Table A-6
Audio-In Microphone

Pin

Signal

Pin

Signal

1

Audio signal in

2

Ground

2

Audio signal in

A–4

Maintenance and Service Guide

B
Power Cord Set Requirements
3-Conductor Power Cord Set
The wide range input feature of the notebook permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set included with the notebook meets the
requirements for use in the country where the equipment
is purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the notebook is used.

Maintenance and Service Guide

B–1

Power Cord Set Requirements

General Requirements
The requirements listed below are applicable to all countries.

B–2

■

The length of the power cord set must be at least 1.5 m
(5.0 ft) and a maximum of 2.0 m (6.5 ft).

■

All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the
country where the power cord set will be used.

■

The power cord sets must have a minimum current capacity
of 10 amps and a nominal voltage rating of 125 or 250 V AC,
as required by each country’s power system.

■

The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector for mating with the appliance inlet on the back of
the notebook.

Maintenance and Service Guide

Power Cord Set Requirements

Country-Specific Requirements
3-Conductor Power Cord Set Requirements
Country

Accredited Agency

Applicable Note Number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

Canada

CSA

2

Denmark

DEMKO

1

Finland

FIMKO

1

France

UTE

1

Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide

B–3

Power Cord Set Requirements

3-Conductor Power Cord Set Requirements (Continued)
Country

Accredited Agency

Applicable Note Number

Korea

EK

4

The Netherlands

KEMA

1

Norway

NEMKO

1

People’s Republic of
China

CCC

5

Sweden

SEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4

United Kingdom

BSI

1

United States

UL

2

✎ NOTES:

1. The flexible cord must be  Type HO5VV-F, 3-conductor, 1.0 mm²
conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation
in the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark
and registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00 mm² conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear
the certification mark of the agency responsible for evaluation in the country
where it will be used.
5. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor
size. Power cord set fittings (appliance coupler and wall plug) must bear the
certification mark of the agency responsible for evaluation in the country
where it will be used.

B–4

Maintenance and Service Guide

C
Screw Listing
This appendix provides specification and reference information
for the screws used in the tablet PC and the docking station. All
screws listed in this appendix are available for the tablet PC in the
Miscellaneous Screw Kit, spare part number 348351-001 docking
station.

Maintenance and Service Guide

C–1

Screw Listing

Table C-1
Phillips PM2.0×4.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

9

4.0 mm

2.0 mm

3.8 mm

Where used:
1 One screw that secures the battery pack to the tablet PC (documented in
Section 5.3)
2 Two screws that secure the Mini PCI communications/memory module
compartment cover to the tablet PC (documented in Section 5.3)
3 Two screws that secure the hard drive cover to the tablet PC (documented in
Section 5.5)

Phillips PM2.0 × 4.0 Screw Locations

C–2

Maintenance and Service Guide

Screw Listing

Table C-1
Phillips PM2.0×4.0 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Silver

9

4.0 mm

2.0 mm

3.8 mm

Where used:
4 screws that secure the display panel to the display bezel (documented in
Section 5.6)

Phillips PM2.0 × 4.0 Screw Locations

Maintenance and Service Guide

C–3

Screw Listing

Table C-2
Torx T8M2.5×8.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

8

8.0 mm

2.5 mm

4.4 mm

Where used:
1 Seven screws that secure the display panel assembly to the base enclosure
(documented in Section 5.6)
2 One screw under the keyboard release latch that secures the connector cover
and display panel assembly to the base enclosure (documented in Section 5.6)

Torx T8M2.5 × 8.0 Screw Locations

C–4

Maintenance and Service Guide

Screw Listing

Table C-3
Phillips PM2.5×6.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

6.0 mm

2.5 mm

4.3 mm

Where used:
4 screws that secure the keyboard release assembly to the base enclosure
(documented in Section 5.7)

Phillips PM2.5 × 6.0 Screw Location

Maintenance and Service Guide

C–5

Screw Listing

Table C-4
Phillips PM2.0×3.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

3.0 mm

2.0 mm

3.8 mm

Where used:
4 screws that secure the display panel to the display bezel
(documented in Section 5.6)

Phillips PM2.0 × 3.0 Screw Locations

C–6

Maintenance and Service Guide

Screw Listing

Table C-5
Torx M2.5×7.5 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

4

7.5 mm

2.5 mm

4.4 mm

Where used:
4 screws that secure the docking station top case to the bottom case
(documented in Section 5.9)

Phillips PM2.5 × 7.5 Screw Locations

Maintenance and Service Guide

C–7

Screw Listing

Table C-6
Phillips PM2.0×5.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Yellow

3

5.0 mm

2.0 mm

3.8 mm

Where used:
3 screws that secure the display panel bracket to the display panel assembly
(documented in Section 5.6)

Phillips PM2.0 × 5.0 Screw Locations

C–8

Maintenance and Service Guide

Screw Listing

Table C-7
Phillips PM2.0×3.5 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Yellow

1

3.5 mm

2.0 mm

3.8 mm

Where used:
One screw that secures the display panel bracket to the display panel assembly

Phillips PM2.0 × 3.5 Screw Location

Maintenance and Service Guide

C–9

Screw Listing

Table C-8
Phillips PM2.0×4.5 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Yellow

8

4.5 mm

2.0 mm

3.8 mm

Where used:
5 screws that secure the system board to the base enclosure (documented in
Section 5.8)

Phillips PM2.0 × 4.5 Screw Locations

C–10

Maintenance and Service Guide

Screw Listing

Table C-8
Phillips PM2.0×4.5 Screw (Continued)

mm

Color

Qty.

Length

Thread

Head
Width

Yellow

8

4.5 mm

2.0 mm

3.8 mm

Where used:
3 screws that secure the fan and heat sink to the system board (documented in
Section 5.8)

Phillips PM2.0 × 4.5 Screw Locations

Maintenance and Service Guide

C–11

Screw Listing

Table C-9
Phillips PM2.0×3.5 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Yellow

4

3.5 mm

2.0 mm

3.8 mm

Where used:
4 screws that secure the system board shield to the base enclosure
(documented in Section 5.7)

Phillips PM2.0 × 3.5 Screw Locations

C–12

Maintenance and Service Guide

Screw Listing

Table C-10
Phillips PM2.0×4.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

1

4.0 mm

2.0 mm

3.8 mm

Where used:
One screw that secures the switch board to the base enclosure (documented in
Section 5.9)

Phillips PM2.0 × 4.0 Screw Location

Maintenance and Service Guide

C–13

Screw Listing

Table C-11
Torx M2.5×8.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

5

8.0 mm

2.5 mm

4.3 mm

Where used:
1 Two screws that secure the docking station pivot arm and cable bracket to
the bottom case (documented in Section 5.9)
2 Three screws that secure the docking station pivot arm hinge to the bottom
case (documented in Section 5.9)

Torx M2.5 × 8.0 Screw Locations

C–14

Maintenance and Service Guide

Screw Listing

Table C-12
Phillips PM2.5×11.0 Screw

mm

Color

Qty.

Length

Thread

Head
Width

Silver

1

11.0 mm

2.5 mm

4.3 mm

Where used:
One screw that secures the docking station pivot arm hinge to the bottom case
(documented in Section 5.9)

Phillips PM2.5 × 11.0 Screw Location

Maintenance and Service Guide

C–15

D
Display Component Recycling

Å

WARNING: The backlight contains mercury. Caution should be
exercised when removing and handling the backlight to avoid
damaging this component and causing exposure to the mercury.

Ä

CAUTION: The procedures in this appendix can result in damage to
display components. The only components intended for recycling
purposes are the liquid crystal display (LCD) panel and the backlight.
Careful handling should be exercised when removing these
components.

Disposal
✎ Materials
This HP product contains mercury in the display assembly
backlight and may require special handling at end-of-life.
Disposal of mercury may be regulated because of environmental
considerations. For disposal or recycling information, contact
your local authorities or visit the Electronic Industries Alliance
(EIA) at http://www.eiae.org.

Maintenance and Service Guide

D–1

Display Component Recycling

This appendix provides disassembly instructions for the display
assembly. The display assembly must be disassembled to gain
access to the backlight 1 and the LCD panel 2.

procedures differ from one display assembly to
✎ Disassembly
another. The procedures provided in this appendix are general

disassembly instructions. Specific details, such as screw sizes,
quantities, and locations, and component shapes and sizes, can
vary from one computer model to another.
Refer to Section 5.6, “Display Panel Assembly,” for display
assembly disassembly steps.

D–2

Maintenance and Service Guide

Display Component Recycling

Perform the following steps to disassemble the display assembly:
1. Remove all screw covers 1 and screws 2 that secure the
display bezel to the display assembly.

Removing the Display Bezel Screw Covers and Screws

Maintenance and Service Guide

D–3

Display Component Recycling

2. Lift up and out on the left and right inside edges 1 and the
top and bottom inside edges 2 of the display bezel until the
bezel disengages from the display assembly.
3. Remove the display bezel 3.

Removing the Display Bezel

D–4

Maintenance and Service Guide

Display Component Recycling

4. Disconnect all LCD panel cables 1 from the display inverter
and remove the inverter 2.

Removing the Display Inverter

5. Remove all screws 1 that secure the LCD panel to the
display enclosure.
6. Remove the LCD panel 2 from the display enclosure.

Removing the LCD Panel
Maintenance and Service Guide

D–5

Display Component Recycling

7. Turn the LCD panel upside down.
8. Remove all screws that secure the LCD panel frame to the
LCD panel.

Removing the LCD Panel Frame Screws

9. Use a sharp-edged tool to cut the tape 1 that secures the side
of the LCD panel to the LCD panel frame.
10. Remove the LCD panel frame 2 from the display panel.

Removing the LCD Panel Frame

D–6

Maintenance and Service Guide

Display Component Recycling

11. Remove the screws 1 that secure the backlight cover to the
LCD panel.
12. Lift the top edge of the backlight cover 2 and swing it
forward.
13. Remove the backlight cover.

Removing the Backlight Cover

Maintenance and Service Guide

D–7

Display Component Recycling

14. Turn the LCD panel right-side up.
15. Remove the backlight cables 1 from the clip 2 in the
LCD panel.

Releasing the Backlight Cables

D–8

Maintenance and Service Guide

Display Component Recycling

16. Turn the LCD panel upside down.
17. Remove the backlight frame from the LCD panel.

Removing the Backlight Frame

Maintenance and Service Guide

D–9

Display Component Recycling

Å

WARNING: The backlight contains mercury. Caution should be
exercised when removing and handling the backlight to avoid
damaging this component and causing exposure to the mercury.

18. Slide the backlight out of the backlight frame.

Removing the Backlight

D–10

Maintenance and Service Guide

Display Component Recycling

19. Disconnect the display cable 1 from the LCD panel.
20. Remove the screws 2 that secure the LCD panel to the LCD
rear panel.
21. Release the LCD panel 3 from the LCD rear panel.
22. Release the tape 4 that secures the LCD panel to the LCD
rear panel.

Releasing the LCD Panel

Maintenance and Service Guide

D–11

Display Component Recycling

23. Remove the LCD panel.

Removing the LCD Panel

24. Recycle the backlight and LCD panel.

D–12

Maintenance and Service Guide

Index
A

B

AC adapter
spare part number 3–14
specifications 6–10
AC adapter light 1–7
AC power connector
docking station 1–27
location 1–9
air vent 1–11, 1–17
alignment key 1–20
alignment key slot
keyboard 1–23
tablet PC 1–11
attachment release latch
keyboard 1–23
tablet PC 1–17
audio troubleshooting 2–25
audio-in jack
connector pin assignments
A–4
docking station 1–27
location 1–15
audio-out jack
connector pin assignments
A–4
docking station 1–27
location 1–15

base enclosure
illustrated 3–4, 3–6
spare part number 3–5, 3–16
battery light 1–7
battery pack
illustrated 3–4, 3–6
location 1–18
quick check button 1–18
quick check lights 1–18
removal 5–8
spare part number 3–7,
3–16
specifications 6–10
battery pack release latch 1–18
battery pack retention screw
1–18
Bluedog board
removal 5–27
spare part number 3–18
Bluetooth board
removal 5–27
spare part number 3–16
bridge battery
removal 5–22
spare part number 3–3,
3–16, 5–17

Maintenance and Service Guide

Index–1

Index

Index–2

C

D

cables, service considerations
4–2
caps lock light 1–21
components, docking station
front 1–24
left-side 1–24
rear 1–26
right-side 1–26
components, keyboard
front 1–22
rear panel 1–23
top 1–20
components, tablet PC
bottom 1–15, 1–16
front 1–6
left side 1–10
right side 1–12
top 1–8
connector pin assignments
audio-in jack A–4
audio-out jack A–4
external monitor connector
A–3
headphone jack A–4
microphone jack A–4
modem jack A–2
monitor connector A–3
RJ-11 jack A–2
USB port A–2
connectors, service
considerations 4–2

design overview 1–28
diagnostics
configuration information
2–8
overview 2–1
test information 2–8
digitizer
removal 5–25
spare part number 3–3,
3–16, 5–17
digitizer cable
disconnection 5–19
illustrated 3–2
disassembly sequence chart
5–3
diskette drive
OS loading problems 2–23
specifications 6–6
display bezel, spare part
number 3–3, 5–17
display panel assembly
illustrated 3–2
removal 5–17
spare part number 3–3,
3–17, 5–17
display panel cable 3–2
display, specifications 6–3
DMA specifications 6–11
docking alignment notches
docking stand 1–25
keyboard 1–21
docking alignment slots (tablet
PC) 1–15

Maintenance and Service Guide

Index

docking connector
docking station 1–25
tablet PC 1–17
docking connector
pass-through 1–21
docking eject pin 1–25
docking restraint latch
(docking station) 1–25
docking restraint latch recess
(tablet PC) 1–16
docking stand
illustrated 1–25
removal 5–42
spare part number 3–13,
3–17
docking station
components 3–12
spare part number 3–11,
3–12, 3–16
docking station board
assembly
spare part number 3–13,
3–17
troubleshooting 2–18
docking station bottom case,
spare part number 3–13,
3–17
docking station components
front 1–24
left-side 1–24
rear 1–26
right-side 1–26
docking station top case, spare
part number 3–13, 3–16,
3–17

Maintenance and Service Guide

DriveLock password 2–4
drives, preventing damage 4–3

E
electrostatic discharge 4–4,
4–8
e-mail launch button 1–13
esc button 1–13
external monitor port
docking station 1–27
location 1–9
pin assignments A–3
external MultiBay connector
docking station 1–25
tablet PC 1–9

F
fan
removal 5–36
spare part number 3–5,
3–16, 5–36
flowcharts, troubleshooting
docking station 2–18
initial troubleshooting
2–11
keyboard 2–28
network or modem
connection 2–30
no audio 2–25, 2–26
no operating system
loading 2–19
no OS loading from
diskette drive 2–23
no OS loading from hard
drive 2–20, 2–21, 2–22
no OS loading from optical
drive 2–24
Index–3

Index

no power 2–12, 2–13,
2–14, 2–15
no video 2–15, 2–16, 2–17
nonfunctioning devices
2–27
pointing device 2–29
fn key 1–22
function keys 1–22

G
grounding equipment and
methods 4–6

H
hard drive
illustrated 3–4, 3–6
OS loading problems 2–20
precautions 4–3
removal 5–14
spare part numbers 3–7,
3–16, 3–17, 3–18
specifications 6–4
hard drive bay 1–18
hard drive cover
illustrated 3–2
removal 5–14
hard drive retention screws
1–18
headphone jack
connector pin assignments
A–4
location 1–15
headset jack 1–15

heat sink
removal 5–36
spare part number 3–5,
3–17, 5–36
HP Diagnostics 2–8

I
I/O address specifications
6–13
illustrated parts catalog 3–1
interrupt specifications 6–12
inverter, spare part number
3–17

J
jog dial 1–12
journal launch button 1–7

K
keyboard
connector 1–11, 1–21
front components 1–22
hooks 1–20
illustrated 3–10
latch 1–21
rear panel components
1–23
release assembly 5–32
spare part numbers 3–10,
3–15, 3–16
top components 1–20
troubleshooting 2–28
keypad keys 1–22

L
LAN connection lights 1–9

Index–4

Maintenance and Service Guide

Index

M
memory map specifications
6–16
memory module
illustrated 3–4, 3–6
removal 5–12
spare part numbers 3–5,
3–16, 3–17
memory module/Mini PCI
communications
compartment 1–19
memory module/Mini PCI
communications
compartment cover
illustrated 3–2
retention screws 1–19
microphone 1–7
microphone jack
connector pin assignments
A–4
location 1–15
Mini PCI communications
board
removal 5–11
spare part numbers 3–17,
3–18
Miscellaneous Cable Kit
components 3–2, 3–8
spare part number 3–3,
3–8, 3–16
Miscellaneous
Plastics/Hardware Kit
components 3–9
spare part number 3–3,
3–9, 3–17

Maintenance and Service Guide

Miscellaneous Screw Kit
contents 3–14
spare part number 3–14,
3–17
modem board
removal 5–31
spare part number 3–5,
3–17, 5–31
modem cable
disconnection 5–11
illustrated 3–2
removal 5–38
modem jack
location 1–9
pin assignments A–2
modem, troubleshooting 2–30
monitor port
location 1–9
pin assignments A–3
MultiBay 1–27
MultiBay release lever 1–25

N
network, troubleshooting 2–30
nonfunctioning device,
troubleshooting 2–18, 2–27
num lock light 1–21

O
operating system loading,
troubleshooting 2–19
optical drive
OS loading problems 2–24
specifications 6–7, 6–8,
6–9

Index–5

Index

P
packing precautions 4–4
pad feet 1–18
parts catalog 3–1
password
clearing 1–5
options 2–5
power-on 2–4
setup 2–4
PC Card eject button 1–8
PC Card slot 1–8
pen
illustrated 1–9
spare part numbers 3–15
pen holder 1–9
illustrated 3–2
push block assembly 3–2
pen receptacle, spare part
number 3–17
pen tip, spare part number
3–17
pen, spare part numbers 3–14,
3–15
pivot arm 1–27
plastic parts 4–2
pointing device,
troubleshooting 2–29
pointing stick 1–21
pointing stick buttons 1–21
power cord
set requirements B–2
spare part numbers 3–14
power management features
1–5
power switch 1–14
power, troubleshooting 2–12
Index–6

power/standby light 1–14
power/standby switch, spare
part number 3–16
power-on password 2–4
product identification label
1–17

Q
Q menu button 1–13

R
release handle 1–25
removal and replacement
preliminaries 4–1
procedures 5–1
RJ-11 jack
location 1–9
pin assignments A–2
RJ-45 jack
docking station 1–27
location 1–9
network jack
location 1–9
pin assignments A–1
rotate button 1–7
rotation disk 1–21
RTC (real-time clock) battery
illustrated 3–4, 3–6
removal 5–13
spare part number 3–7,
3–16, 5–13

S
screen protector slots
keyboard 1–23
tablet PC 1–10
SD Card slot 1–9

Maintenance and Service Guide

Index

security cable slot
docking station 1–25
tablet PC 1–10
serial number 3–1, 5–2
service considerations 4–2
Setup
Advanced Menu 2–6
File Menu 2–3
overview 2–1
Security Menu 2–4
setup password 2–4
speaker assembly
illustrated 3–4, 3–6
spare part number 3–5, 3–17
speaker cable, illustrated 3–2
speakers 1–15
specifications
AC adapter 6–10
battery 6–10
diskette drive 6–6
display 6–3
DMA 6–11
hard drive 6–4
I/O addresses 6–13
interrupts 6–12
memory map 6–16
optical 6–7
optical drive 6–8, 6–9
tablet PC 6–1
static shielding materials 4–8
switch board
illustrated 3–4, 3–6
spare part number 3–5
switch board cable
illustrated 3–2
removal 5–21
Maintenance and Service Guide

system board
illustrated 3–4, 3–6
removal 5–26
spare part number 3–5,
3–16, 5–26
spare part numbers 3–18
system memory map 6–16

T
tab button 1–13
tablet PC components
bottom 1–15, 1–16
front 1–6
left side 1–10
right side 1–12
top 1–8
tablet PC Input Panel launch
button 1–7
tablet PC tether eyelet 1–9
tilt adjustment 1–21
tilt feet 1–16
tools required 4–1
transporting precautions 4–4
troubleshooting
audio 2–25
docking station 2–18
flowcharts 2–10
HP Diagnostics 2–8
keyboard 2–28
modem 2–30
network 2–30
nonfunctioning device
2–18, 2–27
operating system loading
2–19
overview 2–1

Index–7

Index

pointing device 2–29
power 2–12
Setup 2–2
video 2–16

U
universal alignment slots
keyboard 1–23
tablet PC 1–11
Universal Serial Bus (USB)
port
docking station 1–27
location 1–8
pin assignments A–2

V
video troubleshooting 2–16

W
Windows applications key
1–22
Windows logo key 1–22
Windows security button 1–13
wireless antenna, spare part
number 3–17
wireless LAN board
illustrated 3–4, 3–6
wireless LAN card
spare part number 3–7
wireless light 1–7
workstation precautions 4–5

Index–8

Maintenance and Service Guide



---

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Format                          : application/pdf
Title                           : Maintenance and Service Guide
Description                     : HP Compaq tc1100 Tablet PC
Creator                         : Hewlett-Packard Company
Author                          : Hewlett-Packard Company
Subject                         : HP Compaq tc1100 Tablet PC

EXIF Metadata provided by EXIF.tools