Hp Laserjet Enterprise P3015Dn Printer Ce528Aaba Users Manual P3010 Series Printers User Guide ENWW
CE528AABA to the manual 1c37b490-84f1-4161-995b-3740e1b77d05
2015-02-09
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HP LaserJet P3010 Series Printers User Guide Product use Product management Product maintenance Problem solving Additional product information: www.hp.com/support/ljp3010series HP LaserJet P3010 Series Printers User Guide Copyright and License Trademark Credits © 2009 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CE524-90910 Edition 1, 4/2009 Java™ is a US trademark of Sun Microsystems, Inc. Microsoft®, Windows®, and Windows®XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista® is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX® is a registered trademark of The Open Group. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Table of contents 1 Product basics Conventions used in this guide ............................................................................................................ 2 Product comparison ............................................................................................................................. 3 Environmental features ........................................................................................................................ 5 Product features ................................................................................................................................... 6 Product views ....................................................................................................................................... 8 Front view ............................................................................................................................ 8 Rear view ............................................................................................................................. 9 2 Control panel Control-panel layout ........................................................................................................................... 12 Use the control-panel menus ............................................................................................................. 14 Use the menus ................................................................................................................... 14 Show Me How menu .......................................................................................................................... 15 Retrieve job menu .............................................................................................................................. 16 Information menu ............................................................................................................................... 18 Paper handling menu ......................................................................................................................... 19 Manage supplies menu ...................................................................................................................... 20 Configure device menu ...................................................................................................................... 21 Printing menu ..................................................................................................................... 21 PCL sub-menu .................................................................................................. 22 Print Quality menu ............................................................................................................. 23 System setup menu ........................................................................................................... 26 I/O menu ............................................................................................................................ 30 Embedded Jetdirect and EIOJetdirect menus .......................................... 30 Resets menu ...................................................................................................................... 36 Diagnostics menu ............................................................................................................................... 38 Service menu ..................................................................................................................................... 39 3 Software for Windows Supported operating systems for Windows ........................................................................................ 42 Supported printer drivers for Windows ............................................................................................... 43 HP Universal Print Driver (UPD) ........................................................................................................ 44 UPD installation modes ..................................................................................................... 44 ENWW iii Select the correct printer driver for Windows ..................................................................................... 45 Priority for print settings ...................................................................................................................... 46 Change printer-driver settings for Windows ....................................................................................... 47 Remove software for Windows ........................................................................................................... 48 Supported utilities for Windows .......................................................................................................... 49 HP Web Jetadmin .............................................................................................................. 49 Embedded Web server ...................................................................................................... 49 HP Easy Printer Care ........................................................................................................ 50 Software for other operating systems ................................................................................................. 51 4 Use the product with Macintosh Software for Macintosh ....................................................................................................................... 54 Supported operating systems for Macintosh ..................................................................... 54 Supported printer drivers for Macintosh ............................................................................. 54 Remove software from Macintosh operating systems ....................................................... 54 Priority for print settings for Macintosh .............................................................................. 54 Change printer-driver settings for Macintosh ..................................................................... 56 Software for Macintosh computers .................................................................................... 57 HP Printer Utility ................................................................................................ 57 Open the HP Printer Utility ............................................................... 57 HP Printer Utility features ................................................................. 58 Supported utilities for Macintosh ........................................................................................ 58 Embedded Web server ..................................................................................... 58 Use features in the Macintosh printer driver ....................................................................................... 59 Create and use printing presets in Macintosh ................................................................... 59 Resize documents or print on a custom paper size ........................................................... 59 Print a cover page .............................................................................................................. 59 Use watermarks ................................................................................................................. 60 Print multiple pages on one sheet of paper in Macintosh .................................................. 60 Print on both sides of the page (duplex printing) ............................................................... 61 Store jobs ........................................................................................................................... 61 Use the Services menu ...................................................................................................... 62 5 Connectivity USB connection .................................................................................................................................. 64 Network configuration ......................................................................................................................... 65 Supported network protocols ............................................................................................. 65 Configure the network product ........................................................................................... 67 View or change network settings ...................................................................... 67 Set or change the network password ................................................................ 67 Manually configure IPv4 TCP/IP parameters from the control panel ................ 68 Manually configure IPv6 TCP/IP parameters from the control panel ................ 69 Disable network protocols (optional) ................................................................. 70 iv ENWW Disable IPX/SPX, AppleTalk, or DLC/LLC ........................................ 70 Link speed and duplex settings ......................................................................... 71 6 Paper and print media Understand paper and print media use .............................................................................................. 74 Supported paper and print media sizes .............................................................................................. 75 Custom paper sizes ............................................................................................................................ 77 Supported paper and print media types ............................................................................................. 78 Tray and bin capacity ......................................................................................................................... 79 Special paper or print media guidelines ............................................................................................. 80 Load trays ........................................................................................................................................... 81 Paper orientation for loading trays ..................................................................................... 81 Load Tray 1 ....................................................................................................................... 82 Load Tray 2 or an optional 500-sheet tray ......................................................................... 84 Configure trays ................................................................................................................................... 87 Configure a tray when loading paper ................................................................................. 87 Configure a tray to match print job settings ....................................................................... 87 Configure a tray by using the Paper Handling menu ......................................................... 87 Select the paper by source, type, or size ........................................................................... 88 Source ............................................................................................................... 88 Type and size .................................................................................................... 88 Use paper output options .................................................................................................................. 89 Print to the top (standard) output bin ................................................................................. 89 Print to the rear output bin ................................................................................................. 89 7 Use product features Economy settings ............................................................................................................................... 92 EconoMode ........................................................................................................................ 92 Sleep delay ........................................................................................................................ 93 Set sleep delay .................................................................................................. 93 Disable or enable sleep mode ........................................................................... 93 Wake time .......................................................................................................................... 94 Set the real-time clock ....................................................................................... 94 Set the wake time .............................................................................................. 94 Use job-storage features .................................................................................................................... 96 Create a stored job ............................................................................................................ 96 Print a stored job ................................................................................................................ 96 Delete a stored job ............................................................................................................. 97 Walk-up USB printing ......................................................................................................................... 98 8 Print tasks Cancel a print job ............................................................................................................................. 100 Stop the current print job from the control panel .............................................................. 100 ENWW v Stop the current print job from the software program ...................................................... 100 Use features in the Windows printer driver ...................................................................................... 101 Open the printer driver ..................................................................................................... 101 Use printing shortcuts ...................................................................................................... 101 Set paper and quality options .......................................................................................... 102 Set document effects ....................................................................................................... 102 Set document finishing options ........................................................................................ 103 Set job storage options .................................................................................................... 104 Obtain support and product-status information ................................................................ 104 Set advanced printing options ......................................................................................... 105 9 Manage and maintain the product Print the information and show-me-how pages ................................................................................ 108 Use the HP Easy Printer Care software ........................................................................................... 110 Open the HP Easy Printer Care software ........................................................................ 110 HP Easy Printer Care software sections .......................................................................... 111 Use the embedded Web server ........................................................................................................ 113 Open the embedded Web server by using a network connection ................................... 113 Embedded Web server sections ...................................................................................... 114 Use HP Web Jetadmin software ...................................................................................................... 116 Use security features ........................................................................................................................ 117 IP Security ....................................................................................................................... 117 Secure the embedded Web server .................................................................................. 117 Secure Disk Erase ........................................................................................................... 117 Data affected ................................................................................................... 118 Additional Information ..................................................................................... 118 HP Encrypted High Performance hard disks ................................................................... 118 Hardware integration pocket ............................................................................................ 118 Secure stored jobs ........................................................................................................... 118 Lock the control panel menus .......................................................................................... 119 Lock the formatter ............................................................................................................ 120 Manage supplies .............................................................................................................................. 121 Print-cartridge storage ..................................................................................................... 121 HP policy on non-HP print cartridges ............................................................................... 121 HP fraud hotline and Web site ......................................................................................... 121 Supplies life ..................................................................................................................... 121 Replace supplies and parts .............................................................................................................. 122 Supply replacement guidelines ........................................................................................ 122 Change the print cartridge ............................................................................................... 122 Install memory, internal USB devices, and external I/O cards ......................................................... 126 Overview .......................................................................................................................... 126 Install memory ................................................................................................................. 126 Install product memory .................................................................................... 126 vi ENWW Check DIMM installation .................................................................................................. 130 Save resources (permanent resources) ......................................................................... 130 Enable memory for Windows ........................................................................................... 131 Install internal USB devices ............................................................................................. 132 Install EIO cards .............................................................................................................. 135 Clean the product ............................................................................................................................. 137 Clean the exterior ............................................................................................................ 137 Clean the paper path ....................................................................................................... 137 Upgrade the firmware ....................................................................................................................... 138 Determine the current firmware version ........................................................................... 138 Download new firmware from the HP Web site ............................................................... 138 Transfer the new firmware to the product ........................................................................ 138 Use the flash executable file to update the firmware ...................................... 138 Use FTP to upload the firmware through a browser ....................................... 139 Use FTP to upgrade the firmware on a network connection ........................... 139 Use HP Web Jetadmin to upgrade the firmware ............................................. 140 Use Microsoft Windows commands to upgrade the firmware ......................... 140 Upgrade the HP Jetdirect firmware .................................................................................. 140 10 Solve problems Solve general problems .................................................................................................................... 144 Troubleshooting checklist ................................................................................................ 144 Factors that affect product performance .......................................................................... 145 Restore factory settings .................................................................................................................... 146 Interpret control-panel messages ..................................................................................................... 147 Control-panel message types .......................................................................................... 147 Control-panel messages .................................................................................................. 147 Jams ................................................................................................................................................. 162 Common causes of jams ................................................................................................. 162 Clear jams ........................................................................................................................ 163 Clear jams from Tray 1 .................................................................................... 163 Clear jams from Tray 2 or an optional 500-sheet tray ..................................... 164 Clear jams from the top cover ......................................................................... 167 Clear jams from the rear door and the fuser area ........................................... 169 Clear jams from the duplexer .......................................................................... 172 Jam recovery ................................................................................................................... 176 Paper-handling problems ................................................................................................................. 177 Product feeds multiple sheets .......................................................................................... 177 Product feeds incorrect page size ................................................................................... 177 Product pulls from incorrect tray ...................................................................................... 178 Paper does not feed automatically .................................................................................. 178 Paper does not feed from Tray 2, 3, or 4 ......................................................................... 179 Transparencies or glossy paper will not feed .................................................................. 179 ENWW vii Envelopes jam or will not feed in the product .................................................................. 180 Output is curled or wrinkled ............................................................................................. 180 Product does not duplex or duplexes incorrectly ............................................................. 181 Solve print-quality problems ............................................................................................................. 182 Print-quality problems associated with paper .................................................................. 182 Print-quality problems associated with the environment .................................................. 182 Print-quality problems associated with jams .................................................................... 182 Image defect examples .................................................................................................... 183 Repetitive defects ruler .................................................................................................... 188 Solve performance problems ........................................................................................................... 189 Solve connectivity problems ............................................................................................................. 190 Solve direct-connect problems ........................................................................................ 190 Solve network problems .................................................................................................. 190 Solve walk-up USB printing problems .............................................................................................. 191 Product software problems ............................................................................................................... 193 Solve common Windows problems ................................................................................................. 194 Solve common Macintosh problems ................................................................................................ 195 Appendix A Supplies and accessories Order parts, accessories, and supplies ............................................................................................ 200 Part numbers .................................................................................................................................... 201 Paper-handling accessories ............................................................................................ 201 Print cartridges ................................................................................................................. 201 Memory ............................................................................................................................ 201 Cables and interfaces ...................................................................................................... 202 Appendix B Service and support Hewlett-Packard limited warranty statement .................................................................................... 204 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 205 End User License Agreement .......................................................................................................... 206 Customer self-repair warranty service .............................................................................................. 208 Customer support ............................................................................................................................. 209 Repack the product .......................................................................................................................... 210 Service information form .................................................................................................................. 211 Appendix C Specifications Physical specifications ..................................................................................................................... 214 Power consumption, electrical specifications, and acoustic emissions ............................................ 214 Operating environment ..................................................................................................................... 214 Appendix D Regulatory information FCC regulations ............................................................................................................................... 216 Environmental product stewardship program ................................................................................... 217 viii ENWW Protecting the environment .............................................................................................. 217 Ozone production ............................................................................................................ 217 Power consumption ......................................................................................................... 217 Toner consumption .......................................................................................................... 217 Paper use ........................................................................................................................ 217 Plastics ............................................................................................................................ 217 HP LaserJet print supplies ............................................................................................... 217 Return and recycling instructions ..................................................................................... 218 United States and Puerto Rico ........................................................................ 218 Multiple returns (more than one cartridge) ..................................... 218 Single returns ................................................................................. 218 Shipping .......................................................................................... 218 Non-U.S. returns ............................................................................................. 218 Paper ............................................................................................................................... 218 Material restrictions .......................................................................................................... 219 Disposal of waste equipment by users in private households in the European Union .... 219 Chemical substances ....................................................................................................... 219 Material Safety Data Sheet (MSDS) ................................................................................ 220 For more information ....................................................................................................... 220 Declaration of conformity .................................................................................................................. 221 Safety statements ............................................................................................................................. 222 Laser safety ..................................................................................................................... 222 Canadian DOC regulations .............................................................................................. 222 VCCI statement (Japan) .................................................................................................. 222 Power cord statement (Japan) ......................................................................................... 222 EMC statement (Korea) ................................................................................................... 222 Laser statement for Finland ............................................................................................. 223 Substances Table (China) ............................................................................................... 224 Index ................................................................................................................................................................. 225 ENWW ix x ENWW 1 ENWW Product basics ● Conventions used in this guide ● Product comparison ● Environmental features ● Product features ● Product views 1 Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product. 2 Chapter 1 Product basics ENWW Product comparison HP LaserJet P3015 printer (base model) ● Prints up to 42 pages per minute (ppm) on Letter size paper and 40 ppm on A4 size paper CE525A ● Contains 96 megabytes (MB) of random access memory (RAM). Expandable to 1 GB. ● Tray 1 holds up to 100 sheets ● Tray 2 holds up to 500 sheets ● 250-sheet face-down output bin ● 50-sheet face-up output bin ● 4-line graphical control-panel display ● Hi-speed USB 2.0 port ● USB port on the front of the product for walk-up printing ● Enhanced input/output (EIO) slot ● One open dual inline memory module (DIMM) slot 1 2 HP LaserJet P3015d printer Has the same features as the HP LaserJet P3015 printer, with the following differences: CE526A ● 10-key numeric keypad on the control panel ● Automatic two-sided (duplex) printing ● Contains 128 MB RAM. Expandable to 1 GB ● Hardware integration pocket for installing third-party security devices 1 2 HP LaserJet P3015n printer Has the same features as the HP LaserJet P3015 printer, with the following differences: CE527A ● 10-key numeric keypad on the control panel ● Embedded HP Jetdirect networking ● Contains 128 MB RAM. Expandable to 1 GB ● Hardware integration pocket for installing third-party security devices 1 2 ENWW Product comparison 3 HP LaserJet P3015dn printer Has the same features as the HP LaserJet P3015 printer, with the following differences: CE528A ● 10-key numeric keypad on the control panel ● Automatic two-sided (duplex) printing ● Embedded HP Jetdirect networking ● Contains 128 MB RAM. Expandable to 1 GB ● Hardware integration pocket for installing third-party security devices 1 2 HP LaserJet P3015x printer Has the same features as the HP LaserJet P3015 printer, with the following differences: CE529A ● 10-key numeric keypad on the control panel ● Automatic two-sided (duplex) printing ● Embedded HP Jetdirect networking ● Contains 128 MB RAM. Expandable to 1 GB ● One additional 500-sheet input tray (Tray 3) ● Hardware integration pocket for installing third-party security devices 1 2 3 4 Chapter 1 Product basics ENWW Environmental features Duplex Save paper by using duplex printing as your default print setting. Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. ENWW Energy savings Save energy by initiating sleep mode for the product. HP Smart Web printing Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste. Job storage Use the job storage features to manage print jobs. By using job storage, you activate printing while you are at the shared product, eliminating lost print jobs that are then reprinted. Environmental features 5 Product features Feature Description Performance ● 540 MHz processor User interface ● Control-panel help ● 4-line graphical display with numeric keypad. (The keypad is not included for the base model) ● HP Easy Printer Care software (a Web-based status and problem-solving tool) ● Windows® and Macintosh printer drivers ● Embedded Web server to access support and order supplies (for network-connected models only) ● HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5) ● HP PCL 6 ● HP postscript emulation Universal Print Driver for Windows (HP UPD PS) ● FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of business text and graphics ● ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images ● 600 dpi—provides the fastest printing ● Fonts, forms, and other macros ● Job retention ● 103 internal scalable fonts available for PCL and 93 for HP UPD postscript emulation ● 80 device-matching screen fonts in TrueType format available with the software solution ● Additional fonts can be added through USB Accessories ● HP 500-sheet input tray (up to two additional trays) Connectivity ● Hi-Speed Host USB 2.0 connection ● HP Jetdirect full-featured embedded print server (for the n, dn, and x models only) with IPv4, IPv6, and IP Security. ● USB port on the front of the product for walk-up printing ● HP Web Jetadmin software ● Enhanced input/output (EIO) slot ● The supplies status page contains information about toner level, page count, and estimated percent of life remaining. ● For information about print cartridges, see www.hp.com/go/learnaboutsupplies. ● The product checks for an authentic HP print cartridge at installation. ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care) Printer drivers Resolution Storage features Fonts Supplies 6 Chapter 1 Product basics ENWW Feature Description Supported operating systems ● Microsoft® Windows® 2000, Windows® XP, Windows Server 2003, Windows Server 2008, and Windows Vista® ● Macintosh OS X V10.3, V10.4, V10.5, and later ● Novell NetWare ● UNIX® ● Linux ● Secure Disk Erase ● Security lock (optional) ● Job retention ● User PIN authentication for stored jobs ● IPsec security ● HP encrypted High Performance EIO hard drive (optional) ● Hardware integration pocket for installing third-party security devices (not included for the base model) ● The online user guide is compatible with text screen-readers. ● The print cartridge can be installed and removed by using one hand. ● All doors and covers can be opened by using one hand. ● Paper can be loaded in Tray 1 by using one hand. Security Accessibility ENWW Product features 7 Product views Front view 1 3 2 12 4 5 1 6 11 7 2 10 9 8 8 1 Extension for the top output bin 2 Top output bin 3 Top cover (provides access to the print cartridge and the label that lists the model and serial number) 4 Hardware integration pocket for installing third-party security devices (not included for the base model) 5 Control-panel display 6 Control-panel buttons (the 10-key numeric keypad is not available on the base model) 7 USB port for walk-up printing 8 On/off button 9 Optional Tray 4 10 Optional Tray 3 (included with the x model) 11 Tray 2 12 Tray 1 (pull to open) Chapter 1 Product basics ENWW Rear view 2 3 4 5 6 1 7 ENWW 1 Right-side cover (provides access to the DIMM slot and additional USB ports) 2 RJ.45 network connection (for the n, dn, and x models only) 3 EIO slot (covered) 4 Hi-speed USB 2.0 connection, for connecting directly to a computer 5 Rear door (pull open to a 45° angle for straight-through printing and to a 90° angle to clear jams) 6 Power connection 7 Slot for a cable-type security lock Product views 9 10 Chapter 1 Product basics ENWW 2 ENWW Control panel ● Control-panel layout ● Use the control-panel menus ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Manage supplies menu ● Configure device menu ● Diagnostics menu ● Service menu 11 Control-panel layout Use the control panel to obtain product and job status information and to configure the product. 2 1 3 4 5 6 7 8 14 13 12 9 10 11 Number Button or light Function 1 Control-panel display Shows status information, menus, help information, and error messages 2 3 4 5 6 7 8 12 Up arrow Menu button OK button Ready light Down arrow Data light Attention light Chapter 2 Control panel Navigates to the previous item in the list, or increases the value of numeric items Opens and closes the menus ● Saves the selected value for an item ● Performs the action that is associated with the item that is highlighted on the control-panel display ● Clears an error condition when the condition is clearable ● Opens the menus when the product is in the Ready state ● On: The product is online and ready to accept data to print. ● Off: The product cannot accept data because it is offline (paused) or has experienced an error. ● Blinking: The product is going offline. The product stops processing the current job and expels all of the active pages from the paper path. Navigates to the next item in the list, or decreases the value of numeric items ● On: The product has data to print, but is waiting to receive all of the data. ● Off: The product has no data to print. ● Blinking: The product is processing or printing the data. ● On: The product has experienced a problem. See the control-panel display. ● Off: The product is functioning without error. ● Blinking: Action is required. See the control-panel display. ENWW Number Button or light Function 9 Numeric keypad Enter numeric values NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers. 10 C Clear button Returns values to their defaults and exits the help screen NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers. 11 Folder button Provides quick access to the RETRIEVE JOB menu NOTE: This item is not included for the HP LaserJet P3011 or HP LaserJet P3015 printers. 12 Back arrow Backs up one level in the menu tree or backs up one numeric entry 13 Stop button Cancels the current print job and clears the pages from the product 14 ENWW Help button ● Provides information about the message on the control-panel display ● Exits the Help screen Control-panel layout 13 Use the control-panel menus You can perform most routine printing tasks from the computer through the printer driver or software program. This is the most convenient way to control the product, and it overrides the product controlpanel settings. See the help files for the software program, or for more information about opening the printer driver, see Change printer-driver settings for Windows on page 47 or Change printer-driver settings for Macintosh on page 56. You can also control the product by changing settings in the product’s control panel. Use the control panel to access features not supported by the printer driver or software program, and to configure trays for paper size and type. Use the menus 1. Press the Menu button . 2. Press the down arrow 3. Press the OK button to select the option. 4. Press the back arrow 5. Press the Menu button 6. Press the help button to see more information about an item. or the up arrow to navigate the listings. to return to the previous level. to exit the menu. The following are the main menus. Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING MANAGE SUPPLIES CONFIGURE DEVICE DIAGNOSTICS SERVICE 14 Chapter 2 Control panel ENWW Show Me How menu Use the SHOW ME HOW menu to print instructions for using the product. To display: Press the Menu button ENWW , and then select the SHOW ME HOW menu. Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product. LOAD TRAYS Provides instructions for loading and configuring trays. LOAD SPECIAL MEDIA Provides instructions for loading special print media such as envelopes, transparencies, and labels. PRINT BOTH SIDES Provides instructions for printing on both sides of the paper (duplex printing). SUPPORTED PAPER Provides a list of the supported paper and print media. PRINT HELP GUIDE Prints a page that shows links to additional help on the Web. PRODUCT VIEWS Prints a page that explains the product components. Show Me How menu 15 Retrieve job menu Use the RETRIEVE JOB menu to view listings of all stored jobs. To display: Press the Menu button Item Sub-item , and then select the RETRIEVE JOB menu. Options Description Each user who has stored jobs is listed by name. Select the appropriate user name to see a list of stored jobs. ALL JOBS (WITH PIN) PRINT This message appears if a user has two or more stored jobs that require a PIN. PRINT AND DELETE DELETE Either the PRINT option or the PRINT AND DELETE option displays, depending on the type of jobs listed. Use the COPIES option to specify the number of copies of the job to print. ALL JOBS (NO PIN) PRINT PRINT AND DELETE DELETE This message appears if a user has two or more stored jobs that do not require a PIN. Either the PRINT option or the PRINT AND DELETE option displays, depending on the type of jobs listed. Use the COPIES option to specify the number of copies of the job to print. PRINT Each job is listed by name. PRINT AND DELETE Either the PRINT option or the PRINT AND DELETE option displays, depending on the type of jobs listed. DELETE Use the COPIES option to specify the number of copies of the job to print. 16 Chapter 2 Control panel ENWW Item Sub-item Options Description COPIES Specifies the number of copies of the job to print. The default is 1. For the ALL JOBS (NO PIN) and ALL JOBS (WITH PIN) menus, two more options are available: USB STORAGE ENWW COPIES ● If you select the JOB option, the number of copies specified in the driver are printed. ● If you select the CUSTOM VALUE menu, another setting displays where you can specify the number of copies of the job to be printed. The number of copies that were specified in the driver are multiplied by the number of copies specified on the control panel. For example, if you specified two copies in the driver and specify two copies on the control panel, a total of four copies of the job are printed. This menu displays if you have connected a USB storage accessory to the front of the product. Select the folder and the name of the file, and then select the number of copies to print. Retrieve job menu 17 Information menu Use the INFORMATION menu to access and print specific product information. To display: Press the Menu button , and then select the INFORMATION menu. Item Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. PRINT CONFIGURATION Prints the product configuration pages, which show the printer settings and installed accessories. PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies; reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information. HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided. 18 PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the product, lists whether they were one-sided or two-sided, and reports the page count. PRINT DEMO PAGE Prints a demonstration page. PRINT FILE DIRECTORY Prints the name and directory of files stored in the product. PRINT PCL FONT LIST Prints the available PCL fonts. PRINT PS FONT LIST Prints the available PS fonts. Chapter 2 Control panel ENWW Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. To display: Press the Menu button , and then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet products, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP LaserJet P3010 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode. Setting Tray 1 to a setting other than ANY SIZE or ANY TYPE is equivalent to Cassette mode. Menu item Value Description TRAY 1 SIZE Select a paper size from the list. Configure the paper size for Tray 1. The default is ANY SIZE. See Supported paper and print media sizes on page 75 for a complete list of available sizes. TRAY 1 TYPE Select a paper type from the list. Configure the paper type for Tray 1. The default is ANY TYPE. See Supported paper and print media types on page 78 for a complete list of available types. TRAY SIZE Select a paper size from the list. Configure the paper size for the indicated tray. The default size is LETTER or A4, depending on your country/region. See Supported paper and print media sizes on page 75 for a complete list of available sizes. Select a paper type from the list. Configure the paper type for the indicated tray. The default is PLAIN. See Supported paper and print media types on page 78 for a complete list of available types. X = 2 or optional 3 or 4 TRAY TYPE X = 2 or optional 3 or 4 ENWW Paper handling menu 19 Manage supplies menu Use this menu to configure how the product alerts you when supplies are approaching the estimated end of life. To display: Press the Menu button , and then select the MANAGE SUPPLIES menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Menu item Sub-menu item Values Description AT VERY LOW BLACK CARTRIDGE STOP Select what the product should do when the print cartridge is very near the end of its estimated life. PROMPT TO CONTINUE CONTINUE* STOP: The product stops until you replace the cartridge. PROMPT TO CONTINUE: The product stops until you clear the prompt message. CONTINUE: The product provides an alert message, but it continues printing. USER DEFINED LOW 20 BLACK CARTRIDGE Chapter 2 Control panel Use the arrow buttons or the numeric keypad to enter the percentage of estimated cartridge life at which you want the product to alert you. ENWW Configure device menu Use the CONFIGURE DEVICE menu for the following tasks: ● Change the default printing settings. ● Adjust the print quality. ● Change the system configuration and I/O options. ● Reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. To display: Press the Menu button PRINTING menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Menu item Values Description COPIES Range: 1 - 32000 Set the default number of copies for print jobs. The default number is 1. DEFAULT PAPER SIZE A list of available sizes appears. Set the default paper size. DEFAULT CUSTOM PAPER SIZE ● UNIT OF MEASURE Set the default size for any custom print job. ● X DIMENSION ● Y DIMENSION DUPLEX DUPLEX BINDING OFF* Enable or disable two-sided printing. ON NOTE: This menu is available only on the d, dn, and x models. LONG EDGE* Change the binding edge for two-sided printing. SHORT EDGE NOTE: This menu is available only on the d, dn, and x models. OVERRIDE A4/LETTER NO Set the product to print an A4 job on lettersize paper when no A4 paper is loaded. YES* MANUAL FEED OFF* Makes the MANUAL FEED setting the default for jobs that do not select a tray. ON EDGE TO EDGE OVERRIDE NO* YES ENWW Change the printable area of Letter and A4size paper to 2 mm from the left and right edges for single-sided printing. The standard printable area is 4 mm from the left and right edges. Configure device menu 21 Menu item Values Description COURIER FONT REGULAR* Select a version of the Courier font. DARK The DARK setting is an internal Courier font available on HP LaserJet Series III printers and older. NO * Change the printable area of A4 paper. YES NO: The printable area is seventy-eight 10pitch characters on a single line. WIDE A4 YES: The printable area is eighty 10-pitch characters on a single line. PRINT PS ERRORS OFF* Print PS error pages. ON PRINT PDF ERRORS OFF* Print PDF error pages. ON PCL sub-menu This menu configures settings for the printer control language. To display: Press the Menu button , select the CONFIGURE DEVICE menu, select the PRINTING menu, and then select the PCL menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Values FORM LENGTH ORIENTATION Description Sets vertical spacing from 5 to 128 lines for default paper size. The default is 60. PORTRAIT* Set the default page orientation. LANDSCAPE FONT SOURCE A list of available font sources displays. FONT NUMBER The product assigns a number to each font and lists the numbers on the PCL font list. The range is 0 to 102. The default is 0. FONT PITCH Selects the font pitch. This item might not appear, depending on the font selected. The range is 0.44 to 99.99. The default is 10.00. SYMBOL SET A list of available symbol sets displays. Selects any one of several available symbol sets at the product control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line-draw characters. The default is PC-8. APPEND CR TO LF NO* Append a carriage return to each line-feed that is encountered in backward-compatible PCL jobs (pure text, no job control). Some environments indicate a new line by only the line-feed control code. YES 22 Selects the font source. The default is INTERNAL. Chapter 2 Control panel ENWW Item Values Description SUPPRESS BLANK PAGES NO* When generating your own PCL, extra form feeds are included that would cause a blank page to be printed. Select YES for form feeds to be ignored if the page is blank. YES MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders. STANDARD* The numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays and feeders. CLASSIC The numbering is based on HP LaserJet 4 printers and earlier models. Print Quality menu To display: Press the Menu button PRINT QUALITY menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Sub-item Values SET REGISTRATION Description For each tray, setting the registration shifts the margin alignment to center the image on the page from top to bottom and from left to right. You can also align the image on the front with the image printed on the back. ADJUST TRAY PRINT TEST PAGE X1 SHIFT Y1 SHIFT X2 SHIFT Y2 SHIFT Shift from -20 to 20 along the X or Y axes. 0 is the default. Print a test page and perform the alignment procedure for each tray. When it creates an image, the product scans across the page from side to side as the sheet feeds from top to bottom into the product. The scan direction is referred to as X. X1 is the scan direction for a single-sided page or for the first side of a two-sided page. X2 is the scan direction for the second side of a two-sided page. The feed direction is referred to as Y. Y1 is the feed direction for a single-sided page or for the first side of a two-sided page. Y2 is the feed direction for the second side of a two-sided page. ENWW Configure device menu 23 Item Sub-item FUSER MODES A list of paper types displays. Sub-item Values Description NORMAL Each paper type has a default fuser mode. Change the fuser mode only if you are experiencing problems printing on certain paper types. After you select a type of paper, you can select a fuser mode that is available for that type. HIGH2 HIGH1 LOW LOW1 RESTORE MODES Return all fuser-mode settings to the factory-default settings. OPTIMIZE Optimize various print modes to solve print-quality issues. RESTORE OPTIMIZE RESOLUTION Return all the settings in the OPTIMIZE menu to the factory-default values. 300 Sets the resolution at which the product prints. 600 300: Produces draft print quality. FASTRES 1200* 600: Produces high print quality for text. PRORES 1200 FASTRES 1200: Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics. PRORES 1200: Produces 1200-dpi print quality for fast, high-quality printing of line art and graphic images. RET OFF LIGHT MEDIUM* DARK ECONOMODE OFF* ON Use the Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges. REt does not affect print quality if the resolution is set to the FASTRES 1200 or PRORES 1200 settings. All other print resolutions benefit from REt. EconoMode is a feature that allows the product to use less toner per page. Selecting this option extends the life of the toner supply and might reduce the cost per page. However, it also reduces print quality. The printed page is adequate for printing drafts. HP does not recommend full-time use of EconoMode. If EconoMode is used fulltime, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in the cartridge. TONER DENSITY 24 Chapter 2 Control panel 1 to 5 Lighten or darken the print on the page. The lightest setting is 1, and the darkest setting is 5. The default setting of 3 usually produces the best results. ENWW Item AUTO CLEANING Sub-item Sub-item Values Description OFF* When auto-cleaning is on, the product prints a cleaning page when the page count reaches the CLEANING INTERVAL setting. ON CLEANING INTERVAL 500* 1000 2000 When AUTO CLEANING is on, this option specifies the number of pages that are printed before a cleaning page is automatically printed. 5000 10000 20000 AUTO CLEANING SIZE LETTER* A4 CREATE CLEANING PAGE When AUTO CLEANING is on, this option specifies the paper size that is used to print the cleaning page. Prints a page of instructions for cleaning excess toner off the pressure roller in the fuser. NOTE: This option is available only for the HP LaserJet P3011 printer, the HP LaserJet P3015 printer, and the HP LaserJet P3015n printer. PROCESS CLEANING PAGE ENWW Create and process a cleaning page for cleaning the pressure roller in the fuser. When the cleaning process runs, a cleaning page is printed. This page can be discarded. Configure device menu 25 System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Menu button SYSTEM SETUP menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description DATE/TIME DATE - - - - /[MMM]/[DD] YEAR = Set the correct date. The range for the year is 2009 to 2037. [YYYY]/- - - /[DD] MONTH= [YYYY]/[MMM]/- - DAY= DATE FORMAT YYYY/MMM/DD* MMM/DD/YYYY Choose the order in which the year, month, and day appear in the date. DD/MMM/YYYY TIME - - :[MM] [PM] HOUR = Select a configuration for displaying the time. [HH]: - - [PM] MINUTE= [HH]:[MM] - - AM/PM= TIME FORMAT 12 HOUR* Select whether to use the 12 HOUR or the 24 HOUR format. 24 HOUR JOB STORAGE LIMIT Continuous value Range: 1–100 Specify the number of Quick Copy jobs that can be stored on the product. Default = 32 JOB HELD TIMEOUT OFF* 1 HOUR 4 HOURS 1 DAY Set the amount of time that Quick Copy jobs are kept before being automatically deleted from the queue. This menu item only appears when a hard disk is installed. 1 WEEK SHOW ADDRESS AUTO OFF* QUIET MODE OFF* ON TRAY BEHAVIOR 26 Chapter 2 Control panel Specify whether the product’s IP address is shown on the display with the Ready message. Reduce noise during printing. When this setting is turned on, the product prints at a slower speed. Control how the product handles paper trays and related prompts at the control panel. ENWW Item Sub-item Values Description USE REQUESTED TRAY EXCLUSIVELY* Set how to handle jobs that have specified an input tray. FIRST MANUALLY FEED PROMPT ALWAYS* UNLESS LOADED PS DEFER MEDIA ENABLED* DISABLED SIZE/TYPE PROMPT DISPLAY* DO NOT DISPLAY ENWW ● EXCLUSIVELY: The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty. ● FIRST: The product can pull from another tray if the specified tray is empty, even though the user specifically indicated a tray for the job. Specify when a manual feed message should appear when the type or size for a job does not match the size or type configured for Tray 1. ● ALWAYS: A prompt always appears before printing a manual-feed job. ● UNLESS LOADED: A message appears only if the multipurpose tray is empty or does not match the size or type of the job. Specify how paper is handled when printing from an Adobe PS print driver. ● ENABLED: Use HP’s paperhandling model. ● DISABLED: Use the Adobe PS paper-handling model. Specify whether the tray configuration message appears whenever a tray is closed. ● DISPLAY: The tray configuration message displays when a tray is closed. You can configure the tray size or type directly from this message. ● DO NOT DISPLAY: The tray configuration message does not display. Configure device menu 27 Item Sub-item Values Description USE ANOTHER TRAY ENABLED* Turn on or off the control-panel prompt to select another tray when the specified tray is empty. DISABLED DUPLEX BLANK PAGES AUTO* ● ENABLED: The product prompts either to add paper to the selected tray or to choose a different tray. ● DISABLED: The product prompts the user to add paper to the tray that was initially selected. Control how the product handles two-sided jobs (duplexing). YES ● AUTO: Enables Smart Duplexing, which instructs the product not to process both sides if the second side is blank. This can improve print speed. ● YES: Disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side. NOTE: This option is available only for the HP LaserJet P3011n printer or the HP LaserJet P3011dn printer. IMAGE ROTATION STANDARD* ALTERNATE SLEEP DELAY 1 MINUTE 15 MINUTES Select the ALTERNATE setting if you are having trouble aligning images on preprinted forms. Reduces power consumption when the product has been inactive for the selected period. 30 MINUTES* 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS WAKE TIME OFF* Configure the daily wake time for the product. CUSTOM DISPLAY BRIGHTNESS 28 Chapter 2 Control panel Range is 1 through 10. Set the brightness of the control panel display. The default is 5. ENWW Item PERSONALITY Sub-item Values Description AUTO* Set the default personality. PCL PDF PS CLEARABLE WARNINGS JOB* ON AUTO CONTINUE OFF ON* JAM RECOVERY AUTO* Sets whether a warning is cleared on the control panel or when another job is sent. Determines product behavior when the system generates an Auto Continuable error. Set whether the product tries to reprint pages after a jam. OFF ON RAM DISK AUTO* OFF AUTO: The product reprints pages if enough memory is available for full-speed two-sided printing. Sets how the RAM disk feature is configured. This is only available if there is no hard disk installed and the printer has at least 8 MB of memory. AUTO: The product determines the optimal RAM disk size based on the amount of available memory. OFF: The RAM disk is disabled, but a minimal RAM disk is still active. LANGUAGE ENWW A listing of available languages appears. Set the language for the product. The default language is ENGLISH. Configure device menu 29 I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see Network configuration on page 65. To display: Press the Menu button O menu. , select the CONFIGURE DEVICE menu, and then select the I/ NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item I/O TIMEOUT Values Description Range: 5 - 300 Set the product I/O TIMEOUT in seconds. The default is 15 seconds. Adjust timeout for the best performance. If data from other ports appears in the middle of your print job, increase the timeout value. EMBEDDED JETDIRECT MENU See the next table for a list of options. EIO JETDIRECT MENU Embedded Jetdirect and EIO Jetdirect menus Item Sub-item INFORMATION PRINT SEC PAGE Sub-item Values Description YES* YES: Prints a page that contains the current security settings on the HP Jetdirect print server. NO NO: A security settings page is not printed. TCP/IP ENABLE HOST NAME 30 Chapter 2 Control panel ON* ON: Enable the TCP/IP protocol. OFF OFF: Disable the TCP/IP protocol. An alphanumeric string, up to 32 characters, used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. ENWW Item Sub-item Sub-item Values Description IPV4 SETTINGS CONFIG METHOD BOOTP Specify the method that TCP/IPv4 parameters are configured on the HP Jetdirect print server. DHCP* AUTO IP MANUAL BOOTP: Automatic configuration from a BootP (Bootstrap Protocol) server. DHCP: Automatic configuration from a DHCPv4 (Dynamic Host Configuration Protocol) server. If selected and a DHCP lease exists, the DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options. AUTO IP: Automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. MANUAL: Use the MANUAL SETTINGS menu to configure TCP/IPv4 parameters. MANUAL SETTINGS IP ADDRESS SUBNET MASK DEFAULT GATEWAY (Available only if the CONFIG METHOD menu is set to the MANUAL option) Configure parameters directly from the product control panel: IP ADDRESS: The unique IP address (n.n.n.n) of the product, where n is a value from 0 to 255. SUBNET MASK: The subnet mask (n.n.n.n) for the product, where n is a value from 0 to 255. DEFAULT GATEWAY: The IP address of the gateway or router used for communications with other networks. DEFAULT IP AUTO IP* LEGACY Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). NOTE: This feature assigns a static IP address that might interfere with a managed network. AUTO IP: A link-local IP address 169.254.x.x is set. LEGACY: The address 192.0.0.192 is set, consistent with older HP Jetdirect products. DHCP RELEASE YES Specify whether to release the current DHCP lease and the leased IP address. NO* NOTE: This menu displays if the CONFIG METHOD is set to the DHCP option and a DHCP lease for the print server exists. ENWW Configure device menu 31 Item Sub-item Sub-item Values Description DHCP RENEW YES Specify whether the print server requests to renew the DHCP lease. NO* NOTE: This menu appears if the CONFIG METHOD menu is set to the DHCP option and a DHCP lease for the print server exists. IPV6 SETTINGS PRIMARY DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. SECONDARY DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. ENABLE ON* Enable or disable IPv6 operation on the print server. OFF ADDRESS MANUAL SETTINGS Enable and manually configure a TCP/IPv6 address. ● ENABLE ● ADDRESS ENABLE: Choose ON to enable manual configuration, or OFF to disable manual configuration. The default is OFF. ADDRESS: Type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax. DHCPV6 POLICY ROUTER SPECIFIED* ROUTER UNAVAILABLE ALWAYS ROUTER SPECIFIED: The stateful autoconfiguration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. ROUTER UNAVAILABLE: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server. ALWAYS: Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server. 32 Chapter 2 Control panel PRIMARY DNS Specify an IPv6 address for a primary DNS server that the print server should use. SECONDARY DNS Specify an IPv6 address for a secondary DNS server that the print server should use. ENWW Item Sub-item Sub-item Values PROXY SERVER Description Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets. For some networks, you might need to contact your Internet Service Provider (ISP) for the proxy server address. IPX/SPX PROXY PORT Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. IDLE TIMEOUT Configure the time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout). ENABLE ON* Enable or disable the IPX/SPX protocol. OFF FRAME TYPE AUTO* Select the frame-type setting for your network. EN_8023 EN_II EN_8022 APPLETALK ENABLE AUTO: Automatically sets and limits the frame type to the first one detected. EN_SNAP EN_8023, EN_II, EN_8022, and EN_SNAP are frame-type selections for Ethernet networks ON* Configures an AppleTalk network. OFF DLC/LLC ENABLE ON* Enable or disable the DLC/LLC protocol. OFF SECURITY SECURE WEB IPSEC HTTPS REQUIRED* HTTPS OPTIONAL For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. KEEP Specify the IPSec status on the print server. DISABLE* KEEP: IPSec status remains the same as currently configured. DISABLE: IPSec operation on the print server is disabled. 802.1X RESET KEEP* ENWW Specify whether to keep the 802.1X settings on the print server or to reset them to the factory defaults. Configure device menu 33 Item Sub-item Sub-item RESET SECURITY Values Description YES Specify whether the current security settings on the print server will be saved or reset to factory defaults. NO* DIAGNOSTICS EMBEDDED TESTS This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware and communication paths on the print server. After you select and enable a test and set the execution time, you must select the EXECUTE option to initiate the test. Depending on the execution time, a selected test runs continuously until either the product is turned off, or an error occurs and a diagnostic page is printed. LAN HW TEST YES CAUTION: Running this embedded test will erase your TCP/IP configuration. NO* Perform an internal loopback test, which sends and receives packets only on the internal network hardware. There are no external transmissions on your network. HTTP TEST YES NO* SNMP TEST YES NO* DATA PATH TEST SELECT ALL TESTS YES Check operation of HTTP by retrieving predefined pages from the product, and test the embedded Web server. Check operation of SNMP communications by accessing predefined SNMP objects on the product. NO* Identify data path and corruption problems on an HP postscript level 3 emulation product. This test sends a predefined PS file to the product. However, the test is paperless; the file does not print. YES Select all available embedded tests. NO* EXECUTION TIME [M] Specify the length of time (in minutes) that an embedded test will run. You can select a value from 0 to 24 minutes. If you select zero (0), the test runs indefinitely until an error occurs or the product is turned off. Data gathered from the HTTP, SNMP, and Data Path tests is printed after the tests have completed. EXECUTE YES Select whether to initiate the selected tests. NO* 34 Chapter 2 Control panel ENWW Item Sub-item Sub-item Values PING TEST Description Check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: DEST TYPE IPV4 Specify whether the target product is an IPv4 or IPv6 node. IPV6 DEST IPV4 Type the IPv4 address. DEST IPV6 Type the IPv6 address. PACKET SIZE Specify the size of each packet, in bytes, to be sent to the remote host. The minimum is 64 (default) and the maximum is 2048. TIMEOUT Specify the length of time, in seconds, to wait for a response from the remote host. The default is 1 and the maximum is 100. COUNT Specify the number of ping test packets to send for this test. Select a value from 0 to 100. The default is 4. To configure the test to run continuously, select 0. PRINT RESULTS YES If the ping test was not set for continuous operation, you can print the test results. NO* EXECUTE YES Specify whether to initiate the ping test. NO* PING RESULTS ENWW View the ping test status and results on the control panel display. You can select the following items: PACKETS SENT Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed. The default is 0. PACKETS RECEIVED Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed. The default is 0. PERCENT LOST Shows the percent (0 to 100) of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed. The default is 0. RTT MIN Shows the minimum detected round-triptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. RTT MAX Shows the maximum detected round-triptime (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. Configure device menu 35 Item Sub-item Sub-item Values RTT AVERAGE PING IN PROGRESS Description Shows the average round-trip-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. YES Select whether the control panel indicates when a ping test is in progress. NO* REFRESH YES NO* LINK SPEED AUTO* 10T HALF 10T FULL 100TX HALF 100TX FULL 100TX AUTO 1000TX FULL When viewing the ping test results, this item updates the ping test data with current results. A refresh automatically occurs when the menu times out or you manually return to the main menu. The link speed and communication mode of the print server must match the network. The available settings depend on the product and installed print server. CAUTION: If you change the link setting, network communications with the print server and network product might be lost. AUTO: The print server uses autonegotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10T HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T HALF: 10 Mbps, half-duplex operation. 10T FULL: 10 Mbps, full-duplex operation. 100TX HALF: 100 Mbps, half-duplex operation. 100TX FULL: 100 Mbps, full-duplex operation. 100TX AUTO: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX FULL: 1000 Mbps, full-duplex operation. Resets menu Use the RESETS menu to reset factory settings, disable and enable sleep mode, and update the product after new supplies are installed. To display: Press the Menu button RESETS menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. 36 Chapter 2 Control panel ENWW Item Sub-item Values RESTORE FACTORY SETTINGS SLEEP MODE Clear the page buffer, remove all perishable personality data, reset the printing environment, and return all default settings to factory defaults. OFF ON* ENWW Description Select whether the product can enter sleep mode. If you turn this setting off, you cannot change any settings in the SLEEP DELAY menu. Configure device menu 37 Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product. To display: Press the Menu button , and then select the DIAGNOSTICS menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product’s event log, starting with the most recent. SHOW EVENT LOG Displays the last 50 events, starting with the most recent. PAPER PATH SENSORS Performs a test on each of the product’s sensors to determine if they are working correctly and displays the status of each sensor. PAPER PATH TEST Tests the paper-handling features of the product, such as the configuration of the trays. PRINT TEST PAGE SOURCE Generates a page for testing the paper-handling features. You must define the path for the test in order to test specific paper paths. ALL TRAYS TRAY 1 Specifies whether the test page is printed from all trays or from a specific tray. TRAY 2* TRAY 3 TRAY 4 DUPLEX OFF Determines whether the duplexer is included in the test. ON NOTE: This option is available only for the HP LaserJet P3011n printer and the HP LaserJet P3011dn printer. COPIES 1* 10 Determines how many pages should be sent from the specified source as part of the test. 50 100 500 MANUAL SENSOR TEST 38 Chapter 2 Control panel Performs tests to determine whether the paper path sensors are operating correctly. ENWW Item Sub-item Values MANUAL SENSOR TEST 2 COMPONENT TEST Description Performs additional tests to determine whether the paper path sensors are operating correctly. A list of available components appears. PRINT/STOP TEST Activate individual parts independently to isolate noise, leaking, and other hardware issues. Range is 0 - 60,000 milliseconds. The default is 0. PRINT FUSER TEST PAGE SIGNATURE CHECK Isolates print quality faults more accurately by stopping the product in mid-print cycle, which allows you to see where the image begins to degrade. This causes a jam message that might need to be manually cleared. A service representative should perform this test. Print this page to determine the current status of the fuser. CANCEL IF BAD* PROMPT IF BAD Configure how the product responds during a firmware upgrade if the firmware-upgrade code does not match the product signature. Service menu The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. ENWW Service menu 39 40 Chapter 2 Control panel ENWW 3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 41 Supported operating systems for Windows 42 ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 (32-bit) Chapter 3 Software for Windows ENWW Supported printer drivers for Windows ● HP PCL 6 (default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/ go/ljp3010series_software The printer drivers include online Help. NOTE: For more information about the UPD, see www.hp.com/go/upd. ENWW Supported printer drivers for Windows 43 HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time. The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually. For more information, go to www.hp.com/go/upd. UPD installation modes Traditional mode Dynamic mode 44 Chapter 3 Software for Windows ● Use this mode if you are installing the driver from a CD for a single computer. ● When installed from the CD that comes with the product, UPD operates like traditional printer drivers. It operates with a specific product. ● If you use this mode, you must install UPD separately for each computer and for each product. ● To use this mode, download UPD from the Internet. See www.hp.com/go/ upd. ● Dynamic mode allows you to use a single driver installation, so you can discover and print to HP products in any location. ● Use this mode if you are installing UPD for a workgroup. ENWW Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages. HP PCL 6 driver description ● Provided on the product CD and at www.hp.com/go/ljp3010series_software ● Provided as the default driver ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and product-feature support for most users ● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and custom software programs that are based on PCL 5 HP UPD PS driver description ● Provided on the product CD and at www.hp.com/go/ljp3010series_software ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support HP UPD PCL 5 driver description ENWW ● Installs from the Add Printer wizard ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when printing to multiple printer models from a mobile Windows computer Select the correct printer driver for Windows 45 Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 46 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box. ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software. You can change most of the print settings here. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else. Chapter 3 Software for Windows ENWW Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2. ENWW Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes. -or- -or- Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. -or- -or- Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. Right-click the driver icon, and then select Printing Preferences. 2. Right-click the driver icon, and then select Properties. 3. Click the Device Settings tab. Change printer-driver settings for Windows 47 Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the product from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 48 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the product from the list. 3. Select the Uninstall/Change option. Chapter 3 Software for Windows ENWW Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host. Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox. The embedded Web server resides on the product. It is not loaded on a network server. The embedded Web server provides an interface to the product that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see Print the information and show-me-how pages on page 108.) For a complete explanation of the features and functionality of the embedded Web server, see Use the embedded Web server on page 113. ENWW Supported utilities for Windows 49 HP Easy Printer Care HP Easy Printer Care software is a program that you can use for the following tasks: ● Check the product status ● Check the supplies status and use HP SureSupply to shop online for supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance tools ● Use HP Proactive Support to routinely scan your printing system and to prevent potential problems. HP Proactive Support can update software, firmware, and HP printer drivers. You can view HP Easy Printer Care software when the product is directly connected to your computer or when it is connected to a network. Supported operating systems Supported browsers ● Microsoft® Windows 2000, Service Pack 4 ● Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit) ● Microsoft Windows Server 2003, Service Pack 1 (32-bit and 64-bit) ● Microsoft Windows Server 2008 (32-bit and 64-bit) ● Microsoft Windows Vista™ (32-bit and 64-bit) ● Microsoft Internet Explorer 6.0 or 7.0 To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare. This Web site also provides updated information about supported browsers and a list of HP products that support HP Easy Printer Care software. For more information about using HP Easy Printer Care software, see Open the HP Easy Printer Care software on page 110. 50 Chapter 3 Software for Windows ENWW Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux ENWW For information, go to www.hp.com/go/linuxprinting. Software for other operating systems 51 52 Chapter 3 Software for Windows ENWW 4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 53 Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3.9, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Macintosh The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac OS X and Macintosh computers. The HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide full printing functionality and access to specific HP printer features. Remove software from Macintosh operating systems You must have administrator rights to remove the software. Mac OS X V10.3 and V10.4 1. Browse to the following folder: Library/Printers/PPDs/Contents/Resources 2. Open the .lproj folder where is a two-letter language code. 3. Delete the .GZ file for this product. 4. Repeat steps 2 and 3 for each language folder. Mac OS X V10.5 1. Browse to the following folder: Library/Printers/PPDs/Contents/Resources 2. Delete the .GZ file for this product. Priority for print settings for Macintosh Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. 54 ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box. Chapter 4 Use the product with Macintosh ENWW ENWW ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else. Software for Macintosh 55 Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X V10.3 or Mac OS X V10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. From the Apple menu, click System Preferences and then Print & Fax. 3. On the Presets menu, click Save as and type a name for the preset. 2. Click Printer Setup. These settings are saved in the 3. Click the Installable Options Presets menu. To use the new settings, menu. you must select the saved preset option every time you open a program and print. Mac OS X V10.5 56 Chapter 4 Use the product with Macintosh 1. From the Apple menu, click System Preferences and then Print & Fax. 2. Click Options & Supplies. 3. Click the Driver menu. 4. Select the driver from the list, and configure the installed options. ENWW Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to configure, administer, and set up product features that are not available from the printer driver. You can use the HP Printer Utility with HP products that are connected to the network with a universal serial bus (USB) cable, an Ethernet cable, or a wireless connection. Open the HP Printer Utility Mac OS X V10.3 or Mac OS X V10.4 Mac OS X V10.5 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2. Select the product that you want to configure, and then click Utility. 1. From the Printer menu, click Printer Utility. -orFrom the Print Queue, click the Utility icon. ENWW Software for Macintosh 57 HP Printer Utility features The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Description Configuration Page Prints a configuration page. Supplies Status Shows the device supplies status and provides links for online supplies-ordering. HP Support Provides access to technical assistance, online supplies ordering, online registration, and recycling and return information. File Upload Transfers files from the computer to the device. Upload Fonts Transfers font files from the computer to the device. Firmware Update Transfers updated firmware files from the computer to the device. Duplex Mode Turns on the automatic two-sided printing mode. Economode & Toner Density Turns on the Economode setting to conserve toner, or adjusts toner density. Resolution Changes the resolution settings, including the REt setting. Lock Resources Locks or unlocks storage products, such as a hard disk. Stored Jobs Manages print jobs that are stored on the device hard disk. Trays Configuration Changes the default tray settings. IP Settings Changes the device network settings and provides access to the embedded Web server. Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events. Supported utilities for Macintosh Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. For more information, see Embedded Web server sections on page 114. 58 Chapter 4 Use the product with Macintosh ENWW Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3. In the Presets box, select the printing preset that you want to use. NOTE: To use printer-driver default settings, select Standard. Resize documents or print on a custom paper size You can scale a document to fit on a different size of paper. 1. On the File menu, click Print. 2. Open the Paper Handling menu. 3. In the area for Destination Paper Size, select Scale to fit paper size, and then select the size from the drop-down list. 4. If you want to use only paper that is smaller than the document, select Scale down only. Print a cover page You can print a separate cover page for your document that includes a message (such as “Confidential”). 1. On the File menu, click Print. 2. Select the driver. 3. Open the Cover Page menu, and then select whether to print the cover page Before Document or After Document. 4. In the Cover Page Type menu, select the message that you want to print on the cover page. NOTE: To print a blank cover page, select Standard as the Cover Page Type. ENWW Use features in the Macintosh printer driver 59 Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5. Next to Text, select one of the standard messages, or select Custom and type a new message in the box. 6. Select options for the remaining settings. Print multiple pages on one sheet of paper in Macintosh You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 60 1. On the File menu, click Print. 2. Select the driver. 3. Open the Layout menu. 4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. Next to Layout Direction, select the order and placement of the pages on the sheet. 6. Next to Borders, select the type of border to print around each page on the sheet. Chapter 4 Use the product with Macintosh ENWW Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3. Open the Layout menu. 4. Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding. 5. Click Print. Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first. ● For all other trays, load the letterhead paper face-down with the top edge at the front of the tray. 2. On the File menu, click Print. 3. On the Finishing menu, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before placing the output stack in Tray 1 for printing the second half. 5. Go to the product, and remove any blank paper that is in Tray 1. 6. Insert the printed stack face-up into Tray 1 with the top edge feeding into the product first. You must print the second side from Tray 1. 7. If prompted, press the appropriate control-panel button to continue. Store jobs You can store jobs on the product so you can print them at any time. You can share stored jobs with other users, or you can make them private. NOTE: For more information about job storage features, see Use job-storage features on page 96. ENWW 1. On the File menu, click the Print option. 2. Open the Job Storage menu. 3. In the Job Storage Mode drop-down list, select the type of stored job. 4. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Use features in the Macintosh printer driver 61 Select which option to use if another stored job already has that name. 5. Use Job Name + (1 - 99) Append a unique number to the end of the job name. Replace Existing File Overwrite the existing stored job with the new one. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the product prompts them to enter this PIN number. Use the Services menu If the product is connected to a network, use the Services menu to obtain product and supply-status information. 1. On the File menu, click Print. 2. Open the Services menu. 3. To open the embedded Web server and perform a maintenance task, do the following: 4. 62 a. Select Device Maintenance. b. Select a task from the drop-down list. c. Click Launch. To go to various support Web sites for this product, do the following: a. Select Services on the Web. b. Select Internet Services, and select an option from the drop-down list. c. Click Go!. Chapter 4 Use the product with Macintosh ENWW 5 ENWW Connectivity ● USB connection ● Network configuration 63 USB connection This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet). 64 Chapter 5 Connectivity ENWW Network configuration You might need to configure certain network parameters on the product. You can configure these parameters from the control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with products in which an HP Jetdirect embedded print server is installed. Supported network protocols The product supports the TCP/IP network protocol. Table 5-1 Printing Service name Description port9100 (Direct Mode) Printing service Line printer daemon (LPD) Printing service Advanced LPD (custom LPD queues) Protocol and programs associated with line-printer spooling services installed on TCP/IP systems. FTP TCP/IP utility for transferring data between systems. WS Print Uses the Microsoft Web Services for Devices (WSD) Print services on the HP Jetdirect print server. WS Discovery Allows Microsoft WS discovery protocols on the HP Jetdirect print server. Table 5-2 Network device discovery Service name Description SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure network devices. Used primarily by Microsoft-based programs. Bonjour Device-discovery protocol, used to help find and configure network devices. Used primarily by Apple Macintosh-based programs. Table 5-3 Messaging and management ENWW Service name Description HTTP (Hyper Text Transfer Protocol) Allows Web browsers to communicate with embedded Web server. EWS (embedded Web server) Allows you to manage the product through a Web browser. SNMP (Simple Network Management Protocol) Used by network applications for product management. SNMP v1, SNMP v3, and standard MIB-II (Management Information Base) objects are supported. Network configuration 65 Table 5-3 Messaging and management (continued) Service name Description LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over IPv4 and IPv6. TFTP Configuration Allows you to use TFTP to download a configuration file containing additional configuration parameters, such as SNMP or non-default settings, for an HP Jetdirect print server. Table 5-4 IP addressing Service name Description DHCP (Dynamic Host Configuration Protocol) For automatic IP address assignment. The product supports IPv4 and IPv6. The DHCP server provides the product with an IP address. Generally, no user intervention is required for the product to obtain an IP address from a DHCP server. BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server provides the product with an IP address. Requires the administrator to input a product's MAC hardware address on the BOOTP server for the product to obtain an IP address from that server. Auto IP For automatic IP address assignment. If neither a DHCP server nor a BOOTP server is present, the product uses this service to generate a unique IP address. Table 5-5 Security features 66 Service name Description IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A firewall provides simple control of IP traffic. IPsec provides additional protection through authentication and encryption protocols. Kerberos Allows you to exchange private information across an open network by assigning a unique key, called a ticket, to each user who logs on to the network. The ticket is then embedded in messages to identify the sender. SNMP v3 Employs a user-based security model for SNMP v3, which provides user authentication and data privacy through encryption. Access control list (ACL) Specifies the individual host systems, or networks of host systems, that are allowed to access the HP Jetdirect print server and the attached network product. SSL/TLS Allows you to transmit private documents via the Internet and guarantee privacy and data integrity between the client and server applications. IPsec batch configuration Provides network-layer security through the simple control of IP traffic to and from the product. This protocol provides the benefits of encryption and authentication and allows for multiple configurations. Chapter 5 Connectivity ENWW Configure the network product View or change network settings Use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx 2. To open the embedded Web server, type the IP address into the address line of a Web browser. 3. Click the Networking tab to obtain network information. You can change settings as needed. Set or change the network password Use the embedded Web server to set a network password or change an existing password. 1. Open the embedded Web server, click the Networking tab, and click the Security link. NOTE: If a password has previously been set, you are prompted to type the password. Type the password, and then click the Apply button. ENWW 2. Type the new password in the New Password box and in the Verify password box. 3. At the bottom of the window, click the Apply button to save the password. Network configuration 67 Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway. 68 . 1. Press the Menu button 2. Open each of the following menus. Press the down arrow button to select it. to highlight it and then press the OK a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV4 SETTINGS f. CONFIG METHOD g. MANUAL h. MANUAL SETTINGS i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY 3. Use the numeric keypad, or press the up arrow or the down arrow to increase or decrease the number for the first byte of the IP address, subnet mask, or default gateway. 4. Press the OK button to move to the next set of numbers, or press the back arrow previous set of numbers. 5. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then press the OK button to save the setting. 6. Press the Menu button Chapter 5 Connectivity to move to the to return to the Ready state. ENWW Manually configure IPv6 TCP/IP parameters from the control panel Use the control-panel menus to manually set an IPv6 address. . 1. Press the Menu button 2. Open each of the following menus. Press the down arrow button to select it. 3. a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. TCP/IP e. IPV6 SETTINGS f. ADDRESS g. MANUAL SETTINGS h. ENABLE i. ON j. ADDRESS Use the numeric keypad, or press the up arrow the OK button. to highlight it and then press the OK or the down arrow to enter the address. Press NOTE: If you are using the arrow buttons to enter the address, you must press the OK button after entering each character. ENWW 4. Press the up arrow or the down arrow 5. Press the Menu button to select the stop character . Press the OK button. to return to the Ready state. Network configuration 69 Disable network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● Decreases product-generated network traffic ● Prevents unauthorized users from printing to the product ● Provides only pertinent information on the configuration page ● Allows the product control panel to display protocol-specific error and warning messages Disable IPX/SPX, AppleTalk, or DLC/LLC NOTE: Do not disable IPX/SPX in Windows-based systems that print through IPX/SPX. 1. Press the Menu button 2. Open each of the following menus. Press the down arrow button to select it. 3. 70 . a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. IPX/SPX, APPLETALK, or DLC/LLC e. ENABLE f. OFF Press the Menu button Chapter 5 Connectivity to highlight it and then press the OK to return to the Ready state. ENWW Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Press the Menu button 2. Open each of the following menus. Press the down arrow button to select it. 3. 4. ENWW . a. CONFIGURE DEVICE b. I/O c. EMBEDDED JETDIRECT MENU d. LINK SPEED Press the down arrow to highlight it and then press the OK to highlight one of the following options. Setting Description AUTO The print server automatically configures itself for the highest link speed and communication mode allowed on the network. 10T HALF 10 megabytes per second (Mbps), half-duplex operation 10T FULL 10 Mbps, full-duplex operation 100TX HALF 100 Mbps, half-duplex operation 100TX FULL 100 Mbps, full-duplex operation 100TX AUTO Limits auto-negotiation to a maximum link speed of 100 Mbps 1000TX FULL 1000 Mbps, full-duplex operation Press the OK button. The product turns off and then on. Network configuration 71 72 Chapter 5 Connectivity ENWW 6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays ● Use paper output options 73 Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality. It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or other variables over which Hewlett-Packard has no control. CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. 74 Chapter 6 Paper and print media ENWW Supported paper and print media sizes NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn, and x models only) Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) Executive 184 x 267 mm (7.24 x 10.51 in) Statement 140 x 216 mm (5.5 x 8.5 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) 3x5 76 x 127 mm (3 x 5 in) 4x6 102 x 152 mm (4 x 6 in) 5x7 127 x 188 mm (5 x 7 in) 5x8 127 x 203 mm (5 x 8 in) A4 210 x 297 mm (8.27 x 11.69 in) A5 148 x 210 mm (5.83 x 8.27 in) A6 105 x 148 mm (4.1 x 5.8 in) B5 (JIS) 182 x 257 mm (7.2 x 10.1 in) B6 (JIS) 128 x 182 mm (5.0 x 7.2 in) ENWW Supported paper and print media sizes 75 Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 and the optional 500-sheet trays Duplexer (d, dn, and x models only) 10 x 15 cm 100 x 150 mm (3.9 x 5.9 in) 16K 184 x 260 mm (7.2 x 10.2 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.8 x 10.8 in) Double Postcard (JIS) 148 x 200 mm (5.8 x 7.9 in) Custom 76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in) Custom 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in to 8.5 x 14 in) Custom 210 x 280 mm to 216 x 356 mm (8.27 x 11 in to 8.5 x 14 in) Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope Monarch #7-3/4 98 x 191 mm (3.9 x 7.5 in) 76 Chapter 6 Paper and print media ENWW Custom paper sizes This product supports a variety of custom paper sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes. ENWW Custom paper sizes 77 Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ ljp3010series. Paper type (control panel) Paper type (printer driver) PLAIN Plain LIGHT 60–74 G/M2 Light 60-75g BOND Bond RECYCLED Recycled MIDWEIGHT 96–110 G/M2 Midweight HEAVY 111–130 G/M2 Heavy EXTRA HEAVY 131–175 G/M2 Extra Heavy CARDSTOCK Cardstock MONO TRANSPARENCY Monochrome Laser Transparency LABELS Labels LETTERHEAD Letterhead ENVELOPE Envelope PREPRINTED Preprinted PREPUNCHED Prepunched COLORED Colored ROUGH Rough 78 Chapter 6 Paper and print media Tray 1 Tray 2 and optional 500sheet trays Automatic duplex printing ENWW Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 12 mm (0.5 in) 60 g/m2 (16 lb) bond to 199 g/m2 (53 lb) bond Tray 2 and the optional 500-sheet trays Equivalent to 100 sheets of 75 g/m2 (20 lb) bond Envelopes 75 g/m2 (20 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels 0.10 to 0.14 mm (0.004 to 0.005 in) thick Maximum stack height: 12 mm (0.5 in) Transparencies 0.10 to 0.14 mm (0.004 to 0.005 in) thick Maximum stack height: 12 mm (0.5 in) Paper Range: Equivalent to 500 sheets of 75 g/m2 (20 lb) bond 60 g/m2 (16 lb) bond to 120 g/m2 (32 lb) bond Standard top bin Paper Up to 250 sheets of 75 g/m2 (20 lb) bond Rear bin Paper Up to 50 sheets of 75 g/m2 (20 lb) bond Duplexer Paper Range: 60 g/m2 (16 lb) bond to 120 g/m2 (32 lb) bond ENWW Tray and bin capacity 79 Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in the printer driver to obtain the best results. CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product. Media type Do Envelopes ● Store envelopes flat. ● Use envelopes where the seam extends all the way to the corner of the envelope. ● ● Use peel-off adhesive strips that are approved for use in laser printers. ● Do not use envelopes that are wrinkled, nicked, stuck together, or otherwise damaged. Do not use envelopes that have clasps, snaps, windows, or coated linings. ● Do not use self-stick adhesives or other synthetic materials. ● Use only labels that have no exposed backing between them. ● Do not use labels that have wrinkles or bubbles, or are damaged. ● Use labels that lie flat. ● Do not print partial sheets of labels. ● Use only full sheets of labels. ● Use only transparencies that are approved for use in laser printers. ● Do not use transparent print media not approved for laser printers. ● Place transparencies on a flat surface after removing them from the product. Letterhead or preprinted forms ● Use only letterhead or forms approved for use in laser printers. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products. Labels Transparencies 80 Do not Chapter 6 Paper and print media ENWW Load trays Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following table. Tray Single-sided printing Automatic duplex printing Envelopes Tray 1 Face-up Face-down Face-up Top edge leading into the product Bottom edge leading into the product Short, postage end leading into the product Face-down Face-up Print envelopes only from Tray 1. Top edge at the front of the tray Bottom edge at the front of the tray All other trays ENWW Load trays 81 Load Tray 1 NOTE: The product might print at a slower speed when using Tray 1. CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning can cause misfeeds. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray1. 82 1. Open Tray 1. 2. Pull out the tray extension. Chapter 6 Paper and print media ENWW 3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight indicators. NOTE: For information about loading paper that requires a specific orientation, see Paper orientation for loading trays on page 81. 4. ENWW Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Load trays 83 Load Tray 2 or an optional 500-sheet tray CAUTION: To avoid jams, do not load trays while the product is printing. CAUTION: Do not fan the paper. Fanning can cause misfeeds. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray2. 1. Pull the tray out and lift up slightly to remove it completely from the product. 1 2. 84 Pinch the release that is located on the left guide and slide the side guides to the correct paper size. Chapter 6 Paper and print media ENWW 3. ENWW Pinch the release that is located on the rear paper guide and slide it to the correct paper size. Load trays 85 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. NOTE: For information about loading paper that requires a specific orientation, see Paper orientation for loading trays on page 81. For A6-size paper, stack the paper no higher than the bottom height indicator. 5. Slide the tray completely into the product. 1 2 2 2 86 Chapter 6 Paper and print media ENWW Configure trays NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. For this product, setting TRAY 1 SIZE to the ANY SIZE setting and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode. Setting TRAY 1 SIZE and TRAY 1 TYPE to any other settings is equivalent to Cassette mode. The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or paper type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings The following message appears on the control panel: TRAY [TYPE] [SIZE] To change size or type press OK. To accept settings press . NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the ANY SIZE and ANY TYPE settings. Configure a tray when loading paper 1. Load paper in the tray. Close the tray if you are using Tray 2, 3, or 4. 2. The tray configuration message appears. 3. Press the back arrow to accept the size and type, or press the OK button to choose a different paper size or paper type. 4. To modify the tray size configuration, press the down arrow press the OK button. 5. To modify the tray type configuration, press the down arrow then press the OK button. to highlight the correct size, and then to highlight the correct type, and Configure a tray to match print job settings 1. In the software program, specify the source tray, the paper size, and the paper type, and then click Print. 2. If the tray needs to be configured, the LOAD TRAY [TYPE] [SIZE] message appears. 3. Load the tray with the specified type and size of paper, and then close the tray. 4. When the TRAY SIZE = message appears, press the OK button to confirm the size. To specify a custom size, first press the down arrow to highlight the correct unit of measure. Use the up or down arrows to set the X and Y dimensions, and then press the OK button. 5. When the TRAY TYPE= message appears, press the OK button to confirm the type and continue with the job. Configure a tray by using the Paper Handling menu ENWW 1. Press the Menu button 2. Press the down arrow . to highlight the PAPER HANDLING menu, and then press the OK button. Configure trays 87 3. Press the down arrow OK button. to highlight the size or type setting for the desired tray, and then press the 4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size, select the unit of measure, and then set the X dimension and the Y dimension. 5. Press the OK button to save your selection. 6. Press the Menu button to exit the menus. Select the paper by source, type, or size Three settings affect how the printer driver tries to pull paper when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray, using the default settings. Source To print by source, select a specific tray for the product to pull from. If you select a tray that is configured for a type or size that does not match your print job, the product prompts you to load the tray with the type or size of paper for your job before printing it. When you load the tray, the product begins printing. Type and size Printing by type or size means that you want the product to pull from the tray that is loaded with the correct type and size of paper. Selecting paper by type rather than source is similar to locking out trays and helps protect special paper from accidental use. For example, if a tray is configured for letterhead and you select plain paper, the product will not pull the letterhead from that tray. Instead, it will pull from a tray that is loaded with plain paper and is configured for plain paper on the product control panel. Selecting paper by type and size results in significantly better print quality for most paper types. Using the wrong setting might result in unsatisfactory print quality. Always print by type for special print media, such as labels or transparencies. Print by size for envelopes, if possible. 88 ● To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog box, or the Print Properties dialog box, depending on the software program. ● If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when you select that type or size as you print a job, the product automatically pulls paper from the tray that is configured for that type or size. Chapter 6 Paper and print media ENWW Use paper output options Print to the top (standard) output bin The top output bin collects paper face-down, in the correct order. The top output bin should be used for most print jobs, including transparencies. To use the top output bin, be sure that the rear output bin is closed. To avoid jams, do not open or close the rear output bin while the product is printing. 1 Print to the rear output bin The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit faceup, with the last page on top (reverse order). Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin might improve performance with the following items: ● Envelopes ● Labels ● Small custom-size paper ● Postcards ● Paper heavier than 120 g/m2 (32 lb) To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle, and slide out the extension. Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid jams, do not open or close the rear output bin while the product is printing. ENWW Use paper output options 89 90 Chapter 6 Paper and print media ENWW 7 ENWW Use product features ● Economy settings ● Use job-storage features ● Walk-up USB printing 91 Economy settings EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner and decrease the cost per page. However, using EconoMode can also reduce print quality. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in the cartridge. Enable or disable EconoMode in any of these ways: 92 ● At the product control panel, select the CONFIGURE DEVICE menu, and then select the PRINT QUALITY submenu. EconoMode is turned off by default. ● In the embedded Web server, open the Settings tab and select the Configure Device option. Navigate to the Print Quality submenu. ● In the HP Printer Utility for Macintosh, click Configuration Settings, and then click Economode & Toner Density. ● In the Windows PCL printer driver, open the Paper/Quality tab, and select the EconoMode option. Chapter 7 Use product features ENWW Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. The default setting is 30 MINUTES. NOTE: The product display dims when the product is in sleep mode. This mode does not affect product warm-up time. Set sleep delay 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow button to select it. a. CONFIGURE DEVICE b. SYSTEM SETUP c. SLEEP DELAY to highlight it and then press the OK 3. Press the up or down arrow / to select the appropriate time period, and then press the OK button. 4. Press the Menu button . Disable or enable sleep mode ENWW 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow button to select it. a. CONFIGURE DEVICE b. RESETS c. SLEEP MODE 3. Press the up arrow or down arrow button. 4. Press the Menu button / to highlight it and then press the OK to select the ON or OFF setting, and then press the OK . Economy settings 93 Wake time The wake time feature allows you to instruct the product to wake at a certain time on selected days, to eliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on to set the wake time. NOTE: Make sure that the real-time clock is set to the correct date and time before you set the wake time. Set the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print jobs, so you can identify the most recent versions. Access the DATE/TIME menu Set the date Set the date format Set the time Set the time format 1. Press the Menu button 2. Open each of the following menus. Press the down arrow press the OK button to select it. . a. CONFIGURE DEVICE b. SYSTEM SETUP c. DATE/TIME to highlight it and then 1. From the DATE/TIME menu, highlight and select the DATE menu. 2. Use the numeric keypad, or press the up arrow or down arrow month, and day. Press the OK button after each selection. 1. From the DATE/TIME menu, highlight and select the DATE FORMAT menu. 2. Press the up arrow or down arrow OK button. 1. From the DATE/TIME menu, highlight and select the TIME menu. 2. Use the numeric keypad, or press the up arrow or down arrow / to select the hour, minute, and AM/PM setting. Press the OK button after each selection. 1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu. 2. Press the up arrow or down arrow OK button. / / / to select the year, to select the date format, and then press the to select the time format, and then press the Set the wake time 94 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow button to select it. a. CONFIGURE DEVICE b. SYSTEM SETUP c. WAKE TIME to highlight it and then press the OK 3. Press the up arrow or down arrow / to select the day of the week, and then press the OK button. 4. Press the down arrow Chapter 7 Use product features to select the CUSTOM setting, and then press the OK button. ENWW ENWW 5. Use the numeric keypad, or press the up arrow or down arrow / to select the hour, minutes, and the AM or PM setting. Press the OK button after each selection. 6. Press the OK button to enter the APPLY TO ALL DAYS menu. 7. Press the up arrow or down arrow OK button. 8. If you select NO, use the up arrow or down arrow / to set the WAKE TIME setting for the other days of the week, and then press the OK button to accept each selection. 9. Press the Menu button / to select the YES or the NO setting, and then press the . Economy settings 95 Use job-storage features The following job-storage features are available for print jobs: ● Proof and hold jobs: This feature provides a quick way to print and proof one copy of a job and then print the additional copies from the control panel. ● Personal jobs: When you send a private job to the product, the job does not print until you provide the required personal identification number (PIN) at the control panel. ● Quick Copy jobs: Print the requested number of copies of a job and then store a copy of the job on the product. ● Stored jobs: Store a job such as a personnel form, time sheet, or calendar on the product, so other users to print the job at any time. Stored jobs also can be protected by a PIN. CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal jobs are deleted. Create a stored job Use the printer driver to create stored jobs. Windows 1. On the File menu, click Print. 2. Click Properties, and then click the Job Storage tab. 3. Select the job storage mode that you want. For more information, see Set job storage options on page 104. Macintosh 1. On the File menu, click the Print option. 2. Open the Job Storage menu. 3. In the Job Storage Mode drop-down list, select the type of stored job. For more information, see Store jobs on page 61. NOTE: To permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver. Print a stored job 1. If the product has a numeric keypad, press the folder button to open the RETRIEVE JOB menu. -orPress the Menu button . Press the down arrow then press the OK button. to highlight the RETRIEVE JOB menu, and 2. Press the down arrow to highlight your user name, and then press the OK button. 3. Press the down arrow to highlight a job name, and then press the OK button. The PRINT or PRINT AND DELETE option is highlighted. 4. 96 Press the OK button to select the PRINT or PRINT AND DELETE option. Chapter 7 Use product features ENWW 5. If the job requires a PIN, use the numeric keypad, or press the up arrow enter the PIN, and then press the OK button. NOTE: If you use the up arrow each digit. 6. or the down arrow or the down arrow to to enter the PIN, press the OK button after To print the number of copies specified in the driver when the job was stored, press the OK button. -orTo print a different number of copies than you specified in the driver when you stored the job, use the numeric keypad, or press the up arrow or the down arrow to select the number of copies, and then press the OK button. Delete a stored job NOTE: When you send a stored job that has the same user name and job name as the previous job, the product adds a number to the end of the job name. To overwrite the previous job, use the Replace existing file option in the printer driver. If a job is not already stored under the same user and job name, and the product needs additional space, the product might delete other stored jobs starting with the oldest. You can change the number of jobs that can be stored from the SYSTEM SETUP menu on the product control panel. You can delete a job from the control panel, from the embedded Web server, or from HP Web Jetadmin. To delete a job from the control panel, use the following procedure: 1. If the product has a numeric keypad, press the folder button to open the RETRIEVE JOB menu. -orPress the Menu button . Press the down arrow then press the OK button. 2. Press the down arrow to highlight your user name, and then press the OK button. 3. Press the down arrow to highlight a job name, and then press the OK button. 4. Press the down arrow to highlight the DELETE option, and then press the OK button. 5. If the job requires a PIN, use the numeric keypad, or press the up arrow enter the PIN, and then press the OK button. NOTE: If you use the up arrow each digit. 6. ENWW to highlight the RETRIEVE JOB menu, and or the down arrow or the down arrow to to enter the PIN, press the OK button after For jobs that require a PIN, press the OK button to confirm that you want to delete the job. Use job-storage features 97 Walk-up USB printing This product features walk-up USB printing, so you can quickly print files without sending them from a computer. The product accepts standard USB storage accessories in the USB port on the front of the product. You can print the following types of files: ● .PDF ● .PCL ● .PS 1. Insert the USB storage accessory into the USB port on the front of the product. 1 2 3 2. The USB STORAGE menu opens. Press the up arrow name or the job name, and press the OK button. or the down arrow 3. Use the numeric keypad, or press the up arrow copies to print, and then press the OK button. 4. To print more files, press the OK button to return to the USB STORAGE menu. 5. Retrieve the printed job from the output bin, and remove the USB storage accessory. or the down arrow to highlight the folder to select the number of NOTE: The USB STORAGE menu displays for a short time and then the product returns to the Ready state. To open the menu again, open the RETRIEVE JOB menu, and then open the USB STORAGE menu. 98 Chapter 7 Use product features ENWW 8 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 99 Cancel a print job NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press the stop button on the control panel. 2. Press the down arrow OK button. to highlight the CANCEL CURRENT JOB option, and then press the Stop the current print job from the software program When you send the print job, a dialog box appears briefly on the screen, giving you the option to cancel the print job. If several requests have been sent to the product through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue or print spooler, delete the print job there. 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows 2000, Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. -orWindows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. 2. In the list of printers, double-click the name of this product to open the print queue or spooler. 3. Select the print job that you want to cancel, and then press Delete. 100 Chapter 8 Print tasks ENWW Use features in the Windows printer driver NOTE: The following information is for the HP PCL 6 printer driver. Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help. Use printing shortcuts To perform the following tasks, open the printer driver and click the Printing Shortcuts tab. How do I Steps to perform Use a printing shortcut Select one of the shortcuts, and then click OK to print the job with the predefined settings. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. Create a custom printing shortcut a) Select an existing shortcut as a base. b) Select the print options for the new shortcut. c) Click Save As, type a name for the shortcut, and click OK. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost. ENWW Use features in the Windows printer driver 101 Set paper and quality options To perform the following tasks, open the printer driver and click the Paper/Quality tab. How do I Steps to perform Select a page size Select a size from the Paper size drop-down list. Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens. b) Type a name for the custom size, specify the dimensions, and click OK. Select a paper source Select a tray from the Paper source drop-down list. Select a paper type Select a type from the Paper type drop-down list. Print covers on different paper a) In the Special pages area, click Covers or Print pages on different paper, and then click Settings. b) Select an option to print a blank or preprinted front cover, back cover, or both. Or, select an option to print the first or last page on different paper. c) Select options from the Paper source and Paper type drop-down lists, and then click Add. d) Click OK. Print the first or last page on different paper Adjust the resolution of printed images In the Print Quality area, select an option from the drop-down list. See the printer-driver online Help for information about each of the available options. Select draft-quality printing In the Print Quality area, click EconoMode. Set document effects To perform the following tasks, open the printer driver and click the Effects tab. How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on, and then select a size from the dropdown list. Scale a page to be a percent of the actual size Click % of actual size, and then type the percent or adjust the slider bar. Print a watermark a) Select a watermark from the Watermarks drop-down list. b) To print the watermark on the first page only, click First page only. Otherwise, the watermark is printed on each page. Add or edit watermarks a) In the Watermarks area, click Edit. The Watermark Details dialog box opens. b) Specify the settings for the watermark, and then click OK. NOTE: The printer driver must be stored on your computer for this to work. 102 Chapter 8 Print tasks ENWW Set document finishing options To perform the following tasks, open the printer driver and click the Finishing tab. How do I Steps to perform Manually print on both sides (duplex) 1. Load paper face-up in Tray 1 or face-down in Tray 2. 2. In the printer driver, select the Print on both sides (manually) check box. If you will bind the document along the top edge, select the Flip pages up check box. 3. Click the OK button to print the first side of the job. 4. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1 or facing up in Tray 2. 5. Press the OK button to print the second side of the job. 1. Load paper face-up in Tray 2. 2. In the printer driver, select the Print on both sides check box. If you will bind the document along the top edge, select the Flip pages up check box. 3. Click the OK button to print the job. NOTE: This information applies to products that do not have an automatic duplexer. Automatically print on both sides (duplex) NOTE: This information applies to products that have an automatic duplexer. ENWW Print a booklet a) Select the Print on both sides check box. b) In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet. Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per sheet drop-down list. b) Select the correct options for Print page borders, Page order, and Orientation. Select page orientation a) In the Orientation area, select the Portrait or Landscape option. b) To print the page image upside down, select the Rotate by 180 degrees option. Use features in the Windows printer driver 103 Set job storage options To perform the following tasks, open the printer driver and click the Job Storage tab. How do I Steps to perform Print one copy for proof before printing all the copies In the Job Storage Mode area, click Proof and Hold. The product prints the first copy only. A message appears on the product control panel that prompts you to print the rest of the copies. Temporarily store a private job on the product and print it later a) In the Job Storage Mode area, click Personal Job. b) In the Make Job Private area, enter a 4-digit personal identification number (PIN). Temporarily store a job on the product In the Job Storage Mode area, click Quick Copy. One copy of the job is printed immediately, but you can print more copies from the product control panel. NOTE: These jobs are deleted if the product is turned off. Permanently store a job on the product In the Job Storage Mode area, click Stored Job. Make a permanently stored job private so that anyone who tries to print it must provide a PIN a) In the Job Storage Mode area, click Stored Job. b) In the Make Job Private area, click PIN to print, and then enter a 4digit personal identification number (PIN). Receive notification when someone prints a stored job In the Job Notification Options area, click Display Job ID when printing. Set the user name for a stored job In the User Name area, click User name to use the Windows default user name. To provide a different user name, click Custom and type the name. Specify a name for the stored job a) In the Job Name area, click Automatic to use the default job name. To specify a job name, click Custom and type the name. b) Select an option from the If job name exists dropdown list. Select Use Job Name + (1-99) to add a number to the end of the existing name, or select Replace Existing File to overwrite a job that already has that name. Obtain support and product-status information To perform the following tasks, open the printer driver and click the Services tab. How do I Steps to perform Obtain support information for the product and order supplies online In the Internet Services drop-down list, select a support option, and click Go! Check the status of the product, including the level of supplies Click the Device and Supplies Status icon. The Device Status page of the HP embedded Web server opens. 104 Chapter 8 Print tasks ENWW Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages. NOTE: If the software program that you are using does not provide a way to print a particular number of copies, you can change the number of copies in the driver. Changing this setting affects the number of copies for all print jobs. After your job has printed, restore this setting to the original value. ENWW Load letterhead or preprinted paper the same way for every job, whether printing on one or both sides of the page a) Open the Document Options section, and then open the Printer Features section. b) In the Alternative Letterhead Mode drop-down list, select On. c) At the product, load the paper the same way you would for printing on both sides. Change the order in which pages are printed a) Open the Document Options section, and then open the Layout Options section. b) In the Page Order drop-down list, select Front to Back to print the pages in the same order as they are in the document, or select Back to Front to print the pages in the reverse order. Use features in the Windows printer driver 105 106 Chapter 8 Print tasks ENWW 9 ENWW Manage and maintain the product ● Print the information and show-me-how pages ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use security features ● Manage supplies ● Replace supplies and parts ● Install memory, internal USB devices, and external I/O cards ● Clean the product ● Upgrade the firmware 107 Print the information and show-me-how pages From the product control panel, you can print information pages that give details about the product and its current configuration. You can also print several show-me-how pages that illustrate common procedures related to using the product. Type of page Name of page Description Information pages PRINT MENU MAP Prints the control-panel menu map that shows the layout and current settings for the control-panel menu items. PRINT CONFIGURATION Prints the current product configuration. If an HP Jetdirect print server is installed, an HP Jetdirect configuration page also prints. PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies: reports statistics on total number of pages and jobs processed, serial number, page counts, and maintenance information. HP provides approximations of the remaining life for the supplies as a customer convenience. The actual remaining supply levels might be different than the approximations provided. PRINT USAGE PAGE Prints a page that shows a count of all paper sizes that have passed through the product, lists whether they were onesided or two-sided, and shows a page count. PRINT DEMO PAGE Prints a demonstration page. PRINT FILE DIRECTORY Prints a file directory that shows information for all installed mass-storage devices. This item appears only if a mass-storage device that contains a recognized file system is installed in the product. PRINT PCL FONT LIST Prints a PCL font list that shows all the PCL fonts that are currently available to the product. PRINT PS FONT LIST Prints a PS font list that shows all the PS fonts that are currently available to the product. 108 Chapter 9 Manage and maintain the product ENWW Type of page Name of page Description Show-me-how pages CLEAR JAMS Prints a page that shows how to clear paper jams. LOAD TRAYS Prints a page that shows how to load the input trays. LOAD SPECIAL MEDIA Prints a page that shows how to load special paper, such as envelopes and letterhead. PRINT BOTH SIDES Prints a page that shows how to use the two-sided (duplex) printing function. SUPPORTED PAPER Prints a page that shows supported paper types and sizes for the product. PRINT HELP GUIDE Prints a page that shows links to additional help on the Web. PRODUCT VIEWS Prints a page that explains the product components. Print the information pages button. 1. Press the Menu 2. Press the down arrow 3. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. to highlight the required information, and then press the OK button to print. Print the show-me-how pages ENWW button. 1. Press the Menu 2. Make sure the SHOW ME HOW menu is highlighted, and then press the OK button. 3. Press the down arrow to highlight the required page, and then press the OK button to print. Print the information and show-me-how pages 109 Use the HP Easy Printer Care software Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and then click Start HP Easy Printer Care. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon. 110 Chapter 9 Manage and maintain the product ENWW HP Easy Printer Care software sections HP Easy Printer Care software can provide information about multiple HP products that are on your network as well as any products that are directly connected to your computer. Some of the items that are in the following table might not be available for every product. The Help button (?) in the upper-right corner of each page provides more detailed information about the options on that page. Section Options Device List tab ● When you open the software, this is the first page that appears. NOTE: The product information appears either in list form or as icons, depending on the setting for the View as option. NOTE: To return to this page from any tab, click My HP Printers in the left side of the window. ● The information on this tab includes current alerts for the product. ● If you click a product in the list, the HP Easy Printer Care opens the Overview tab for that product. Compatible Printers Provides a list of all the HP products that support HP Easy Printer Care software. Find Other Printers window Add more products to the My HP Printers list Click the Find Other Printers link in the Devices list to open the Find Other Printers window. The Find Other Printers window provides a utility that detects other network printers so that you can add them to the My HP Printers list and then monitor those products from your computer. Overview tab ● Device Status section: This section shows product-identification information and the product status. It indicates product-alert conditions, such as when a print cartridge has reached is estimated end of life. After you correct a problem in the upper-right corner of the with the product, click the refresh button window to update the status. ● Supplies Status section: Shows detailed supplies status, such as the estimated life remaining in the print cartridge and the status of the paper that is loaded in each tray. ● Supplies Details link: Opens the supplies status page to view more detailed information about product supplies, ordering information, and recycling information. ● Device Status section: This section shows product-identification information and the product status. It indicates product-alert conditions, such as a print cartridge that is at its estimated end of life. After you correct a problem with the product, click the refresh button in the upper-right corner of the window to update the status. ● Device Management section: Provides links to information about HP Easy Printer Care, to advanced product settings, and to product usage reports. ● Troubleshooting and Help: Provides links to tools that you can use to resolve problems, to online product support information, and to online HP experts. Contains basic status information for the product Support tab Provides links to support information ENWW Devices list: Shows the products that you can select. Use the HP Easy Printer Care software 111 Section Options Settings tab ● About: Provides general information about this tab. Configure product settings, adjust printquality settings, and find information about specific product features ● General: Provides information about the product, such as the model number, serial number, and the settings for date and time, if they are available. ● Information Pages: Provides links to print the information pages that are available for the product. ● Capabilities: Provides information about product features, such as duplexing, the available memory, and the available printing personalities. Click Change to adjust the settings. ● Print Quality: Provides information about print-quality settings. Click Change to adjust the settings. ● Trays / Paper: Provides information about the trays and how they are configured. Click Change to adjust the settings. ● Restore Defaults: Provides a way to restore the product settings to the factory defaults. Click Restore to restore the settings to the defaults. NOTE: This tab is not available for some products. HP Proactive Support NOTE: This item is available from the Overview and Support tabs. When enabled, HP Proactive Support routinely scans your printing system to identify potential problems. Click the more info link to configure how frequently the scans occur. This page also provides information about available updates for product software, firmware, and HP printer drivers. You can accept or decline each recommended update. Supplies Ordering button ● Ordering list: Shows the supplies that you can order for each product. To order a certain item, click the Order check box for that item in the supplies list. You can sort the list by product, or by the supplies that need to be ordered the soonest. The list contains supplies information for every product that is in the My HP Printers list. ● Shop Online for Supplies button: Opens the HP SureSupply Web site in a new browser window. If you have checked the Order check box for any items, the information about those items can be transferred to the Web site, where you will receive information on options for purchasing your selected supplies. ● Print Shopping List button: Prints the information for the supplies that have the Order check box selected. Click the Supplies Ordering button on any tab to open the Supplies Ordering window, which provides access to online supplies ordering. NOTE: This item is available from the Overview and Support tabs. Alert Settings link NOTE: This item is available from the Overview and Support tabs. Color Access Control Click Alert Settings to open the Alert Settings window, in which you can configure alerts for each product. ● Alerting is on or off: Activates or deactivates the alerts feature. ● Printer Alerts: Select the option to receive alerts for critical errors only, or for any error. ● Job Alerts: For products that support it, you can receive alerts for specific print jobs. Use this feature to permit or restrict color printing. NOTE: This item is available only for HP color products that support Color Access Control. NOTE: This item is available from the Overview and Support tabs. 112 Chapter 9 Manage and maintain the product ENWW Use the embedded Web server Use the embedded Web server to view product and network status and to manage printing functions from your computer instead of from the product control panel. NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software to view the product status. ● View product control-panel status information ● Determine the remaining life on all supplies and order new ones ● View and change tray configurations ● View and change the product control-panel menu configuration ● View and print internal pages ● Receive notification of product and supplies events ● View and change network configuration ● View support content that is specific to the current state of the product To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later for Windows, Mac OS, or Linux (Netscape only). Netscape Navigator 4.7 is required for HPUX 10 and HP-UX 11. The embedded Web server works when the product is connected to an IP-based network. The embedded Web server does not support IPX-based product connections. You do not have to have Internet access to open and use the embedded Web server. When the product is connected to the network, the embedded Web server is automatically available. Open the embedded Web server by using a network connection ▲ ENWW In a supported Web browser on your computer, type the product IP address or host name in the address/URL field. To find the IP address or host name, print a configuration page. See Print the information and show-me-how pages on page 108. Use the embedded Web server 113 Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page. ● Supplies Status: Shows the estimated life remaining of HP supplies. This page also provides supplies part numbers. To order new supplies, click Shop for Supplies in the Other Links area on the left side of the window. ● Event Log: Shows a list of all product events and errors. Use the hp instant support link (in the Other Links area on all embedded Web server pages) to connect to a set of dynamic Web pages that help you solve Event Log issues and other problems. These pages also show additional services available for the product. ● Usage Page: Shows a summary of the number of pages the product has printed, grouped by size, type, and paper print path. ● Device Information: Shows the product network name, address, and model information. To customize these entries, click Device Information on the Settings tab. ● Control Panel: Shows messages from the control panel, such as Ready or Sleep mode on. ● Print: Allows you to send print-ready jobs to the product. Provides product, status, and configuration information 114 Chapter 9 Manage and maintain the product ENWW Tab or section Options Settings tab ● Configure Device: Configure product default settings. This page contains the traditional menus found on the control-panel display. Provides the ability to configure the product from your computer ● Tray Sizes/Types: Shows the size and type of paper and print media allowed for each input tray. ● E-mail Server: Network only. Used in conjunction with the Alert Subscriptions page to set up e-mail alerts. ● Alert Subscriptions: Network only. Set up e-mail alerts for various product and supplies events. ● Alert Thresholds: Set the time or value for when the product sends particular alerts. ● AutoSend: Configure the product to send automated e-mails regarding product configuration and supplies to specific e-mail addresses. ● Security: Set a password that must be entered to gain access to the Settings and Networking tabs as well as portions of the product's control panel and HP Jetdirect networking. Enable and disable certain features of the product. ● Edit Other Links: Add or customize a link to another Web site. This link is displayed in the Other Links area on all embedded Web server pages. ● Device Information: Name the product and assign an asset number to it. Enter the name and e-mail address for the primary contact who will receive information about the product. ● Language: Determine the language in which to display the embedded Web server information. ● Date & Time: Synchronize the time with a network time server. ● Sleep Schedule: Set or edit a wake time for the product to become ready. NOTE: The Settings tab can be password-protected. If this product is on a network, always consult with the system administrator before changing settings on this tab. Networking tab Provides the ability to change network settings from your computer Network administrators can use this tab to control network-related settings for the product when it is connected to an IP-based network. This tab does not appear if the product is directly connected to a computer, or if the product is connected to a network using anything other than an HP Jetdirect print server. NOTE: The Networking tab can be password-protected. Other Links ● hp instant support: Connects you to the HP Web site to help you find solutions to product problems. Contains links that connect you to the Internet ● Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive information on options for purchasing original HP supplies, such as print cartridges and paper. ● Product Support: Connects to the support site for the product, from which you can find help regarding various topics. ● Show Me How: Connects to information that demonstrates specific tasks for the product, such as clearing jams and printing on various types of paper. NOTE: You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the embedded Web server, you must connect before you can visit these Web sites. Connecting might require that you close the embedded Web server and reopen it. ENWW Use the embedded Web server 115 Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page, follow the directions to automatically connect to the HP Web site and install the latest device plug-ins for your product. NOTE: Browsers must be Java™-enabled. Browsing from an Apple PC is not supported. 116 Chapter 9 Manage and maintain the product ENWW Use security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. IP Security IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the embedded Web server. Secure the embedded Web server 1. Open the embedded Web server. See Use the embedded Web server on page 113. 2. Click the Settings tab. 3. Click the Security link. 4. Click the Device Security Settings button. 5. Type the password in the New Password box, and type it again in the Verify password box. 6. Click the Apply button. Make note of the password and store it in a safe place. Secure Disk Erase To protect deleted data from unauthorized access on the product hard drive, use the Secure Disk Erase feature in the HP Web Jetadmin software. This feature can securely erase print jobs from the hard drive. Secure Disk Erase offers the following levels of disk security: ENWW ● Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed, but actual data is retained on the disk until it is overwritten by subsequent data-storage operations. This is the fastest mode. Non-Secure Fast Erase is the default erase mode. ● Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed identical character pattern. This is slower than Non-Secure Fast Erase, but all data is overwritten. Secure Fast Erase meets the U.S. Department of Defense 5220-22.M requirements for the clearing of disk media. ● Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data is repetitively overwritten by using an algorithm that prevents any residual data persistence. This mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense 5220-22.M requirements for the sanitization of disk media. Use security features 117 Data affected Data affected by the Secure Disk Erase feature includes temporary files that are created during the print process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books, and HP and third-party applications. NOTE: Stored jobs will be securely overwritten only when they have been deleted through the RETRIEVE JOB menu on the product after the appropriate erase mode has been set. This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that is used to store default settings, page counts, and similar data. This feature does not affect data that is stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the flash-based system boot RAM. Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed. Additional Information For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to www.hp.com/go/webjetadmin. HP Encrypted High Performance hard disks This product supports an optional encrypted hard disk that you can install in the EIO accessory slot. This hard disk provides hardware-based encryption so you can securely store sensitive data without impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality. For information about ordering these accessories, see Part numbers on page 201. Hardware integration pocket The product has a hardware integration pocket in which you can install a third-party security device. The pocket is on top of the product, behind the control panel. You can connect the third-party device to the product by using one of the internal USB ports. NOTE: The hardware integration pocket is not included with the base model. Secure stored jobs You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to print these protected jobs must first enter the PIN at the product control panel. For more information, see Use job-storage features on page 96. 118 Chapter 9 Manage and maintain the product ENWW Lock the control panel menus You can lock various menus on the control panel by using the embedded Web server. 1. Open the embedded Web server by entering the product IP address into the address line of a Web browser. 2. Click the Settings tab, and then click the Security link. 3. Click the Device Security Settings button. 4. In the Control Panel Access Lock area, select the level of security that you want. Security level Locked menus Minimum Menu Lock ● The RETRIEVE JOB menu requires a PIN for access. ● The SYSTEM SETUP menu is locked. ● The I/O menu is locked. ● The RESETS menu is locked. ● The RETRIEVE JOB menu requires a PIN for access. ● The CONFIGURE DEVICE menu is locked (all submenus). ● The DIAGNOSTICS menu is locked. ● The RETRIEVE JOB menu requires a PIN for access. ● The PAPER HANDLING menu is locked. ● The CONFIGURE DEVICE menu is locked (all submenus). ● The DIAGNOSTICS menu is locked. ● The RETRIEVE JOB menu requires a PIN for access. ● The INFORMATION menu is locked. ● The PAPER HANDLING menu is locked. ● The CONFIGURE DEVICE menu is locked (all submenus). ● The DIAGNOSTICS menu is locked. Moderate Menu Lock Intermediate Menu Lock Maximum Menu Lock 5. ENWW Click the Apply button. Use security features 119 Lock the formatter The formatter area, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. 120 Chapter 9 Manage and maintain the product ENWW Manage supplies Use genuine HP print cartridges for the best printing results. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge on page 122. To recycle the used cartridge, follow the instructions included with the new cartridge. For more information about recycling, see Return and recycling instructions on page 218. HP fraud hotline and Web site Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/ anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging). Supplies life For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies. To order supplies, see Supplies and accessories on page 199. ENWW Manage supplies 121 Replace supplies and parts Supply replacement guidelines Keep the following guidelines in mind when setting up the product. ● Provide enough space above and in the front of the product for removing supplies. ● Place the product on a flat, sturdy surface. Change the print cartridge When a print cartridge reaches the end of its estimated useful life, the control panel displays a BLACK CARTRIDGE VERY LOW message. You do not need to replace the supply at this time unless print quality is no longer acceptable. When the supply has reached this condition, the HP premium protection warranty for that supply has ended. The cartridge-life remaining is an approximation only, and it varies depending on the types of documents you print and other factors. You can configure the product to stop when the BLACK CARTRIDGE VERY LOW message displays. The print cartridge might still be able to produce acceptable print quality. To continue printing, either replace the supply or use the MANAGE SUPPLIES menu to reconfigure the product to continue printing. For more information, see Manage supplies menu on page 20. CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used print cartridges is on the print-cartridge box. See Return and recycling instructions on page 218. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-replace-printcartridges. 1. Press the top-cover release button, and open the top cover. 1 1 2 2 3 3 122 Chapter 9 Manage and maintain the product ENWW 2. Remove the used print cartridge from the product. 2 3 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp the front and back of the print cartridge, and distribute the toner by gently rocking the print cartridge five or six times. CAUTION: Do not touch the shutter or the surface of the roller. ENWW Replace supplies and parts 123 5. Remove the shipping tape from the new print cartridge. Discard the tape according to local regulations. 6. Align the print cartridge with the tracks inside the product, and insert the print cartridge until it is firmly seated. 1 2 3 124 Chapter 9 Manage and maintain the product ENWW 7. Close the top cover. After a short time, the control panel should display Ready. 1 2 3 ENWW Replace supplies and parts 125 Install memory, internal USB devices, and external I/O cards Overview The formatter has the following open slots and ports for expanding the product's capabilities: ● One dual inline memory module (DIMM) slot for upgrading the product with more memory ● Two internal USB ports for adding fonts, languages, and other third-party solutions ● One external I/O (EIO) slot for adding an external print server, an external hard disk, or a parallel port If the product already has an embedded HP Jetdirect print server installed, you can add an additional networking device in the EIO slot. For information about ordering specific components, see Supplies and accessories on page 199. To find out how much memory is installed in the product or to find out what is installed in the USB ports or the EIO slot, print a configuration page. Install memory You might want to add more memory to the product if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. This product supports printing PDF files when 96 MB of memory is installed. However, for the best performance, upgrade the memory to at least 192 MB. NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not compatible with the product. Install product memory This product has one DIMM slot. CAUTION: Static electricity can damage electronic parts. When installing DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, and then touch bare metal on the product. 1. If you have not already done so, print a configuration page to find out how much memory is installed in the product. See Print the information and show-me-how pages on page 108. 126 Chapter 9 Manage and maintain the product ENWW 2. Turn the product off and disconnect the power cord. 1 2 3. Disconnect all interface cables. 4. Remove the right-side panel by sliding it towards the rear of the product to unlatch it. 1 2 ENWW Install memory, internal USB devices, and external I/O cards 127 5. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. OXIXO XO XO XIOXIOXI XIOXIO XIOXIO XIOXIOXI OXIXO XO XIOXIOXI XO OXIXO OXIXO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XIOXIOXI XO XO XO XO XO XO XOXOXO XO XO XO XO XO XO XO XO XO XO XO XO XO XIOXIO XO XIOXIO XO XO XO XO XO XO XO XO XO XO XO XO XO XO 6. XOXOX O 128 Chapter 9 Manage and maintain the product ENWW Push down on the DIMM until both latches engage the DIMM. XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XO XIOXIO XIXO XIOXIO XIXO XIOXIO OXIXO OXIXO OXIXO XIXO XIOXIO XIXO XIOXIO XIOXIO O XIOXIO XOXOX OXIXO XO XO XO XOXOXO XO XO XO XO XO XO XO XO XO XO XO XO XO XIOXIO XO XO XO XO XO XO 7. NOTE: If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the correct type of DIMM. 8. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push the panel toward the front of the product until it latches into place. 1 2 ENWW Install memory, internal USB devices, and external I/O cards 129 9. Reconnect the interface cables and the power cord. 10. Turn the product on. Check DIMM installation After installing the DIMM, make sure that the installation was successful. 1. Turn the product on. Check that the Ready light is illuminated after the product has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Interpret control-panel messages on page 147. 2. Print a configuration page (see Print the information and show-me-how pages on page 108). 3. Check the memory section on the configuration page and compare it to the configuration page that was printed before the memory installation. If the amount of memory has not increased, the DIMM might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure. If necessary, install a different DIMM. NOTE: If you installed a product language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new product language. Save resources (permanent resources) Utilities or jobs that you download to the product sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the product memory until you turn the product off. Use the following guidelines if you use the page description language (PDL) ability to mark resources as permanent. For technical details, see an appropriate PDL reference for PCL or PS. ● Mark resources as permanent only when it is absolutely necessary that they remain in memory while the product is turned on. ● Send permanent resources to the product only at the beginning of a print job and not while the product is printing. 130 Chapter 9 Manage and maintain the product ENWW NOTE: Overusing permanent resources or downloading them while the product is printing might affect product performance or the ability to print complex pages. Enable memory for Windows 1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers. -orWindows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer. ENWW 2. Right-click the driver icon, and then select Properties. 3. Click the Device Settings tab. 4. Expand the area for Installable Options. 5. Next to Printer Memory, select the total amount of memory that is installed. 6. Click OK. Install memory, internal USB devices, and external I/O cards 131 Install internal USB devices The product has two internal USB ports. 1. Turn the product off and disconnect the power cord. 1 2 2. Disconnect all interface cables. 132 Chapter 9 Manage and maintain the product ENWW 3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it. 1 2 4. ENWW Locate the USB ports near the bottom of the formatter board. Insert the USB device into one of the ports. Install memory, internal USB devices, and external I/O cards 133 5. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push the panel toward the front of the product until it latches into place. 1 2 6. Reconnect the interface cables and the power cord. 7. Turn the product on. 134 Chapter 9 Manage and maintain the product ENWW Install EIO cards Install an EIO card ENWW 1. Turn off the product. 2. Remove the two screws and cover plate from the EIO slot on the back of the product. 3. Install the EIO card in the EIO slot and tighten the screws. Install memory, internal USB devices, and external I/O cards 135 4. If the EIO card requires a cable connection, connect the cable. 5. Turn on the product, and then print a configuration page to verify that the new EIO card is recognized. See Print the information and show-me-how pages on page 108. NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an EIO card 1. Turn off the product. 2. Disconnect any cables from the EIO card. 3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot. 4. Place the cover plate from the EIO slot onto the back of the product. Insert and tighten the two screws. 5. Turn on the product. 136 Chapter 9 Manage and maintain the product ENWW Clean the product During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve printquality problems on page 182). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the paper path Create and use the cleaning page ENWW . 1. Press the Menu button 2. Press the up arrow or down arrow / to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. Press the up arrow or down arrow / to highlight the PRINT QUALITY menu, and then press the OK button. 4. If the product does not have automatic two-sided printing, press the up arrow or down arrow / to highlight the CREATE CLEANING PAGE option, and then press the OK button. If the product has automatic two-sided printing, go to step 5. 5. Press the up arrow or down arrow / to highlight the PROCESS CLEANING PAGE option, and then press the OK button. The cleaning process takes several minutes. 6. Discard the printed page. The task is complete. Clean the product 137 Upgrade the firmware This product has remote firmware update (RFU) capability. Use this information to upgrade the product firmware. Determine the current firmware version 1. Press the Menu button . 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the down arrow OK button to print. to highlight the PRINT CONFIGURATION option, and then press the The firmware datecode is listed on the configuration page in the section called Device Information. The firmware datecode has this format: YYYYMMDD XX.XXX.X. ● The first string of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. ● The second string of numbers is the firmware version number, in decimal format. Download new firmware from the HP Web site To download the most recent firmware upgrade for the product, go to www.hp.com/go/ ljp3010series_firmware. Transfer the new firmware to the product NOTE: The product can receive an .RFU file update when it is in a Ready state. The following conditions can affect the time required to transfer the file. ● The speed of the host computer that is sending the update. ● Any jobs that are ahead of the .RFU job in the queue are completed before the update is processed. ● If the process is interrupted before the firmware is downloaded, you must send the firmware file again. ● If power is lost during the firmware update, the update is interrupted and the message Resend upgrade appears (in English only) on the control-panel display. In this case, you must send the upgrade by using the USB port. NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults. Use the flash executable file to update the firmware This product has flash-based memory, so you can use the flash firmware executable (.EXE) file to upgrade the firmware. Download this file from www.hp.com/go/ljp3010series_firmware. 138 Chapter 9 Manage and maintain the product ENWW NOTE: To use this method, connect the product directly to your computer through a USB cable, and install the printer driver for this product on your computer. 1. Print a configuration page and note the TCP/IP address. 2. Find the .EXE file on your computer, and double-click it to open the file. 3. From the Select Printer to Update drop-down list, select this product. Click the Start button to begin the update process. CAUTION: Do not turn the product off or try to send a print job during this process. 4. When the process is complete, a smiling face icon displays in the dialog box. Click the Exit button. 5. Turn the product off and then on. 6. Print another configuration page and verify that the new firmware datecode is listed. Use FTP to upload the firmware through a browser 1. Make sure the Internet browser you are using is configured for viewing folders from FTP sites. These instructions are for Microsoft Internet Explorer. a. Open the browser and click Tools, and then click Internet Options. b. Click the Advanced tab. c. Select the box labeled Enable folder view for FTP sites. d. Click OK. 2. Print a configuration page and note the TCP/IP address. 3. Open a browser window. 4. In the address line of the browser, type ftp://, where is the address of the product. For example, if the TCP/IP address is 192.168.0.90, type ftp:// 192.168.0.90. 5. Locate the downloaded .RFU file for the product. 6. Drag and drop the .RFU file onto the PORT icon in the browser window. NOTE: The product turns off and then on automatically to activate the update. When the update process is complete, a Ready message displays on the product control panel. Use FTP to upgrade the firmware on a network connection 1. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page that prints when you print the configuration page. NOTE: Before upgrading the firmware, make sure that any error messages are cleared from the control-panel display. ENWW 2. Click Start, click Run, and then type cmd to open the command window. 3. Type ftp . For example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90. Upgrade the firmware 139 4. Go to the folder where the firmware file is stored. 5. Press Enter on the keyboard. 6. When prompted for the user name, press Enter. 7. When prompted for the password, press Enter. 8. Type bin at the command prompt. 9. Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in the command window. 10. Type put and then the file name. For example, if the file name is ljp3015.rfu, type put ljp3015.rfu. 11. The download process begins and the firmware is updated on the product. This can take several minutes. Let the process finish without further interaction with the product or computer. NOTE: The product automatically turns off and then on again after processing the upgrade. 12. At the command prompt, type bye to exit the ftp command. 13. At the command prompt, type exit to return to the Windows interface. Use HP Web Jetadmin to upgrade the firmware To learn how to use HP Web Jetadmin to upgrade the product firmware, go to www.hp.com/go/ webjetadmin. Use Microsoft Windows commands to upgrade the firmware NOTE: This process requires the product to be shared on a network. 1. Click Start, click Run, and then type cmd to open the command window. 2. Type the following: copy /B \\ \ , where is the name of the .RFU file (including the path), is the name of the computer from which the product is being shared, and is the product share name. For example: C:\>copy /b C:\ljp3015.rfu \\YOUR_SERVER\YOUR_COMPUTER. NOTE: If the file name or path includes a space, you must enclose the file name or path in quotation marks. For example, type: C:\>copy /b "C:\MY DOCUMENTS\ljp3015.rfu" \ \YOUR_SERVER\YOUR_COMPUTER. 3. Press Enter on the keyboard. The control panel shows a message that indicates the progress of the firmware upgrade. At the end of the upgrade process, the control panel shows the Ready message. The message One File Copied appears on the computer screen. Upgrade the HP Jetdirect firmware The HP Jetdirect network interface in the product has firmware that can be upgraded separately from the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on 140 Chapter 9 Manage and maintain the product ENWW your computer. See Use HP Web Jetadmin software on page 116. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin. 1. Open the HP Web Jetadmin program. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3. Select the product that you want to update. 4. In the Device Tools drop-down list, select the Jetdirect Firmware Update option. 5. Under the Jetdirect Firmware Version heading the HP Jetdirect model number and current firmware version are listed. Make a note of these. 6. Go to http://www.hp.com/go/wja_firmware. 7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down. 8. Look at the current firmware version for the model, and see if it is later than the version you wrote down. If it is, right-click on the firmware link, and follow the instructions on the Web page to download the new firmware file. The file must be saved into the :\PROGRAM FILES \HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer that is running the HP Web Jetadmin software. 9. In HP Web Jetadmin, return to the main product list and select the digital sender again. 10. In the Device Tools drop-down list, select the Jetdirect Firmware Update option again. 11. On the HP Jetdirect firmware page, the new firmware version is listed under the Jetdirect Firmware Available on HP Web Jetadmin heading. Click the Update Firmware Now button to update the Jetdirect firmware. NOTE: You can also use FTP or the embedded Web Server to update the HP Jetdirect firmware. For more information, go to http://www.hp.com/go/wja_firmware. ENWW Upgrade the firmware 141 142 Chapter 9 Manage and maintain the product ENWW 10 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Interpret control-panel messages ● Jams ● Paper-handling problems ● Solve print-quality problems ● Solve performance problems ● Solve connectivity problems ● Solve walk-up USB printing problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems 143 Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. d. If none of these measures restores power, contact HP Customer Care. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve network problems on page 190. 3. Check to see if any messages appear on the control-panel display. If any error messages appear, see Interpret control-panel messages on page 147. 4. Ensure that the paper that you are using meets specifications. 5. Print a configuration page. See Print the information and show-me-how pages on page 108. If the product is connected to a network, an HP Jetdirect page also prints. 6. 7. a. If the pages do not print, check that at least one tray contains paper. b. If the page jams in the product, see Clear jams on page 163. If the configuration page prints, check the following items. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Doubleclick the name of the product. -orMac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product. 144 Chapter 10 Solve problems ENWW 8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the product software installed. b. If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using. Factors that affect product performance Several factors affect the time it takes to print a job: ● Maximum product speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection ● The printer I/O configuration ● The amount of memory installed in the product ● The network operating system and configuration (if applicable) ● The printer driver that you are using. NOTE: Although additional memory can improve how the product handles complex graphics and improve download times, it will not increase maximum product speed (ppm). ENWW Solve general problems 145 Restore factory settings 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow button to select it. a. CONFIGURE DEVICE b. RESETS c. RESTORE FACTORY SETTINGS to highlight it and then press the OK For more information, see Resets menu on page 36. 146 Chapter 10 Solve problems ENWW Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the product displays the Ready status message. Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the Ready message or other status messages and remain until you press the OK button. Some warning messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the CONFIGURE DEVICE menu, the next print job clears these messages. Error messages Error messages communicate that you must perform some action, such as adding paper or clearing a jam. Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error message displays for 10 seconds. NOTE: Pressing any button during the 10-second autocontinuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop pauses printing and offers the option to cancel the print job. button Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by turning the product off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. Control-panel messages Table 10-1 Control-panel messages Control panel message Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR An error has occurred in one or more of the product's supplies. 1. Turn the product off and then on to clear the message. 10.00.0Y = memory is defective 2. If the message persists, contact an HPauthorized service or support provider. For help press 10.10.0Y = memory is missing 11.XX INTERNAL CLOCK ERROR To continue press OK 13.JJ.NT JAM IN 13.JJ.NT JAM INSIDE ENWW The real time clock has experienced an error. Printing can continue, but a prompt appears every time you turn on the product. To resolve the issue, contact an HP-authorized service or support provider. A jam has occurred in the specified location. Remove the jammed paper. If the message persists after you have cleared all jams, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. Interpret control-panel messages 147 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 13.JJ.NT PAPER JAM OPEN INPUT TRAYS A jam has occurred in a tray. 1. Open each tray and check for jammed paper. alternates with 2. Open the top cover. Open all trays 3. Remove the print cartridge and any paper. 4. Reinstall the print cartridge and close the top cover. 5. Close all trays. 1. Press the OK button to print the transferred data (some data might be lost). 2. If this message displays often, simplify the print job or install more memory. 1. Press the OK button to clear the message. (The job will not be printed.) 2. Check the host configuration. If the message persists, contact an HPauthorized service or support provider. 21 PAGE TOO COMPLEX The data in the print job is too complex. For help press alternates with 21 PAGE TOO COMPLEX To continue press OK 22 EIO X BUFFER OVERFLOW To continue press OK Too much data was sent to the EIO card in the specified slot [X]. An improper communications protocol might be in use. Note: EIO 0 is reserved for the HP Jetdirect embedded print server. 22 EMBEDDED I/O BUFFER OVERFLOW Too much data was sent to the product's internal HP Jetdirect. Press the OK button to continue printing. Some data might be lost. Too much data was sent to the USB port. Press the OK button to clear the error message. (The job will not be printed.) The connection has been broken between the product and the EIO card in the specified slot [X]. Press the OK button to clear the error message and continue printing. To continue press OK 22 USB I/O BUFFER OVERFLOW To continue press OK 40 EIO X BAD TRANSMISSION To continue press OK Note: EIO 0 is reserved for the HP Jetdirect embedded print server. 40 EMBEDDED I/O BAD TRANSMISSION The connection has been broken between the product and HP Jetdirect print server. Press the OK button to clear the error message and continue printing. You have configured Tray 1 for a different size of paper than the print job requires. Reload the tray with the correct paper size. To continue press OK 41.3 UNEXPECTED SIZE IN TRAY 1 MANUALLY FEED 148 Chapter 10 Solve problems If another tray contains the correct size, the product prompts you to press the OK button to use another tray. ENWW Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 41.3 UNEXPECTED SIZE IN TRAY You have configured the tray for a different size of paper than the print job requires. 1. Reload the tray with the correct paper size. 2. Make sure the paper size that is specified in the software program, the printer driver, and the control panel are all the same. 3. Press the OK button and scroll to the TRAY SIZE = option. Reconfigure the size in a tray to match the size required for the print job. 4. If the error does not clear, turn the product off and then on. 5. If the message persists, contact an HPauthorized service or support provider. 1. Press the OK button. The page containing the error automatically reprints if jam recovery is enabled. alternates with 2. Turn the product off and then on. 41.X ERROR 3. If the message persists, contact an HPauthorized service or support provider. For help press alternates with LOAD TRAY [TYPE] [SIZE] To use another tray press OK 41.X ERROR A temporary printing error occurred. For help press To continue press OK 49.XXXX ERROR A critical firmware error has occurred. 1. Turn the product off for 20 minutes, and then turn it on. To continue turn off then on This error could be caused by several external influences that are not directly related to the product hardware or firmware: 2. If you can isolate the cause of the error to an external influence, try to resolve the problem by repairing the external component. 3. If the message persists, contact an HPauthorized service or support provider. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. ● The computer operating system ● The network connection ● The printer driver ● The software program ● The document file To help isolate the cause of the problem, identify the actions you were performing before the error occurred. 50.X FUSER ERROR A fuser error has occurred. For help press 51.XY ERROR For help press A temporary printing error occurred. alternates with 51.XY ERROR To continue turn off then on ENWW Interpret control-panel messages 149 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 52.XY ERROR A temporary printing error occurred. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. For help press alternates with 52.XY ERROR To continue turn off then on 53.X0.01 ERROR The product does not support the DIMM. Replace the DIMM with one that the product supports. UNSUPPORTED DIMM For a list of supported DIMMs, see Part numbers on page 201. For instructions to replace the DIMM, see Install memory on page 126. 55.XX.YY DC CONTROLLER ERROR A temporary printing error occurred. For help press 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. alternates with 55.XX.YY DC CONTROLLER ERROR To continue turn off then on 56.X ERROR A temporary printing error occurred as a result of an incorrect input or output request. For help press alternates with 56.X ERROR To continue turn off then on 57.XX ERROR For help press A temporary printing error occurred in one of the product fans. alternates with 57.XX ERROR To continue turn off then on 150 Chapter 10 Solve problems ENWW Table 10-1 Control-panel messages (continued) Control panel message Description 58.XX ERROR A product error has occurred where a To resolve problems with the power supply: memory tag CPU error was detected, or there 1. Remove the product from any UPS is a problem with the air sensor or power supplies, additional power supplies, or supply. power strips. Plug the product into a wall outlet and see if this resolves the problem. For help press alternates with 58.XX ERROR Recommended action To continue turn off then on 2. If the product is already plugged into a wall outlet, try another power source in the building that is independent of the one being used. Make sure the line voltage and current source meet the electrical specifications for the product. If the message persists, contact an HPauthorized service or support provider. 59.XY ERROR A temporary printing error occurred. For help press 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. alternates with 59.XY ERROR To continue turn off then on 68.X PERMANENT STORAGE FULL The permanent storage is full. Some settings 1. might have been reset to the factory defaults. If the error does not clear, turn the product off and then on. For help press 2. Print a configuration page and check the product settings to determine which values have changed. 3. To clean up permanent storage, turn the product off, and then press and hold the while turning the Menu button product on. 4. If the message persists, contact an HPauthorized service or support provider. alternates with 68.X PERMANENT STORAGE FULL To continue press OK 68.X PERMANENT STORAGE WRITE FAIL The storage device is failing to write. Printing Press the OK button to continue. can continue, but there might be some To continue press OK If the error does not clear, turn the product off unexpected behaviors because an error and then on. If the message persists, contact occurred in permanent storage. an HP-authorized service or support provider. 68.X STORAGE ERROR SETTINGS CHANGED For help press An error occurred in the product permanent storage and one or more product settings has been reset to its factory default. Press the OK button to resume printing. Print a configuration page and check the product settings to determine which values have changed. alternates with 68.X STORAGE ERROR SETTINGS CHANGED To continue press OK ENWW If the error does not clear, turn the product off and then on. If the message persists, contact an HP-authorized service or support provider. Interpret control-panel messages 151 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action 79.XXXX ERROR The product detected a critical hardware error. 1. Press the stop button to clear the print job from the product memory. Turn the product off and then on. 2. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message displays only with a certain program or print job, contact the software vendor for assistance. To continue turn off then on If the message persists with different programs and print jobs, try these steps. 1. Turn the product off. 2. Disconnect all cables to the product that connect it to the network or computer. 3. Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. 4. Remove the EIO device from the product. 5. Turn the product on. If the error no longer exists, follow these steps. 8X.YYYY EIO ERROR The EIO accessory card in slot [X] has encountered a critical error. 8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has encountered a critical error. 152 Chapter 10 Solve problems 1. Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. 2. Replace the DIMM or EIO device that you determine caused the error. 3. Reconnect all cables that connect the product to the network or computer. 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on. 3. Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on. 4. Replace the EIO accessory in slot [X]. 1. Turn the product off and then on. 2. If the message persists, contact an HPauthorized service or support provider. ENWW Table 10-1 Control-panel messages (continued) Control panel message Description ACCEPT BAD SIGNATURE? The product is performing a remote firmware Download the correct firmware upgrade file upgrade, the first-time code signing does not for this product, and then reinstall the match the signature, and the SIGNATURE upgrade. CHECK menu is set to the PROMPT IF BAD option. Yes press OK alternates with Recommended action ACCEPT BAD SIGNATURE? No press Access denied MENUS LOCKED The product control-panel function you are trying to use has been locked to prevent unauthorized access. Action not currently available for tray x Duplexing is not available when the tray size Change tray settings. is set to the ANY SIZE setting or the ANY 1. Press the Menu button CUSTOM setting. Tray size cannot be ANY SIZE/ANY CUSTOM See your network administrator. . 2. Press the down arrow to highlight the PAPER HANDLING menu, and then press the OK button. 3. Press the down arrow to highlight the specified tray, and then press the OK button. 4. Change the selected tray's size and type settings. BAD OPTIONAL TRAY CONNECTION An optional tray is not connected correctly. Remove the product from the tray, and reinstall it. Then, turn the product off and then on. Bad signature The firmware upgrade code does not match the product signature. Download the correct firmware upgrade file for this product, and then reinstall the upgrade. Upgrade cancelled BLACK CARTRIDGE VERY LOW The product indicates when a supply level is If print quality is no longer acceptable, replace very low. Actual print cartridge life might vary. the print cartridge. See Change the print Consider having a replacement print cartridge on page 122. cartridge available to install when print quality is no longer acceptable. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP premium protection warranty for that supply has ended. Canceling... The product is canceling a job. The message No action is necessary. continues while the product clears the paper path and clears any remaining incoming data. CANNOT DUPLEX The rear door must be closed to duplex. Close the rear door. Checking paper path The product is checking for possible jams or paper that was not cleared from the product. No action is necessary. Checking printer The product is checking for possible jams or paper that was not cleared from the product. No action is necessary. CLOSE REAR DOOR For help press ENWW Interpret control-panel messages 153 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action CHOSEN PERSONALITY NOT AVAILABLE The product received a request for a personality (product language) that does not exist. The print job is canceled. Print the job using a printer driver for a different product language, or add the requested language to the product (if available). To continue press OK To see a list of available personalities, print a configuration page. CLEANING DISK % COMPLETE The storage device is being sanitized or cleaned. Do not turn off. Product functions are unavailable. The product automatically turns off and then on when finished. No action is necessary. You are processing a cleaning page with the rear door closed. Open the rear output bin to begin creating or processing the cleaning page. The product is performing an automatic cleaning. No action is necessary. Clearing event log The product is clearing the event log. No action is necessary. Clearing paper path The product jammed or was turned on and paper was detected in a wrong location. The product is automatically attempting to eject the pages. Wait for the product to finish trying to clear the pages. If it cannot, a jam message displays on the control panel. CODE CRC ERROR An error occurred during a firmware upgrade. Contact an HP-authorized service or support provider. The product is waiting for the print command. Press the OK button to continue. The current date and time. Set the date and time or press the stop button to skip. Deleting... Product is deleting a stored job. No action is necessary. DUPLEX OPERATION FAILED A timing error has occurred during a duplex printing job. Press the OK button to continue printing. If the error occurs again, cancel the job and print it as a single-sided job. Do not power off alternates with CLEANING DISK % COMPLETE For help press CLEANING PAGE ERROR Open rear door CLEANING... DO NOT GRAB PAPER SEND RFU UPGRADE ON USB DEV PORT DATA RECEIVED To print last page press OK alternates with DATE/TIME = YYYY/MMM/DD HH:MM To change press OK To skip press To continue press OK alternates with DUPLEX OPERATION FAILED For help press 154 Chapter 10 Solve problems ENWW Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action EIO DISK NOT FUNCTIONAL The EIO disk in slot X is not working correctly. 1. For help press EIO DISK SPINNING UP Turn the product off. 2. Make sure the EIO disk is inserted correctly and securely fastened. 3. If the control panel message continues to appear, replace the disk. The disk accessory in EIO slot [X] is initializing. No action is necessary. The specified device has failed. Press the OK button to continue. A command attempted an illogical operation. Press the OK button to continue. alternates with EIO DEVICE FAILURE To clear press OK EIO FILE OPERATION FAILED To clear press OK EIO FILE SYSTEM IS FULL The specified file system is full and cannot be Press the OK button to continue. written to. To clear press OK EIO IS WRITE PROTECTED The file system cannot be written to. Press the OK button to continue. Event log empty You are attempting to view an empty event log by selecting the SHOW EVENT LOG option from the control panel. No action is necessary. INCOMPATIBLE BLACK CARTRIDGE The print cartridge is for another product. Replace the print cartridge with a print cartridge for this product. See Change the print cartridge on page 122. To clear press OK For information about print cartridges that this product supports, see Part numbers on page 201. Incorrect The wrong PIN number was entered. Reenter PIN number. INFLATE FAILURE An error occurred during a firmware upgrade. Contact an HP-authorized service or support provider. SEND RFU UPGRADE ON USB DEV PORT Initializing Individual tasks are being initialized. No action is necessary. INSERT OR CLOSE TRAY The specified tray is open or missing. Insert or close the tray for printing to continue. The print cartridge is missing. 1. Open the top cover. 2. Install the cartridge. 3. Close the top cover. For help press INSTALL BLACK CARTRIDGE For help press ENWW Interpret control-panel messages 155 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action INSUFFICIENT MEMORY TO LOAD FONTS/DATA The product received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. Press the OK button to print the transferred data (some data might be lost). Tray 1 is empty. Load Tray 1 with the requested paper. For help press Simplify the print job or install additional memory. alternates with To continue press OK LOAD TRAY 1 [TYPE] [SIZE] To continue press OK If the paper is already in the Tray 1, press the help button , and then press the OK button to print. alternates with LOAD TRAY 1 [TYPE] [SIZE] To use another tray, remove paper from Tray 1, and then press the OK button to continue. For help press LOAD TRAY 1 [TYPE] [SIZE] Tray 1 is empty and other trays are available. Press the OK button to use another tray. To use another tray press OK To use Tray 1, load it with the requested paper. alternates with If the paper is already in the Tray 1, press the help button , and then press the OK button to print. LOAD TRAY 1 [TYPE] [SIZE] For help press To use another tray, remove paper from Tray 1, and then press the OK button to use another tray. LOAD TRAY [TYPE] [SIZE] For help press LOAD TRAY [TYPE] [SIZE] To use another tray press OK The indicated tray is configured for a specific type and size of paper needed by a print job, but the tray is empty. All other trays are also empty. Load the requested paper in the tray. A job is sent that requires a specific type and size that is not available in the tray that is indicated. Press the OK button to use a type and size that are available in another tray. The product is waiting for you to load paper in Tray 1. If paper is already in the Tray 1, press the help button , and then press the OK button to print. alternates with LOAD TRAY [TYPE] [SIZE] For help press MANUALLY FEED To use another tray, remove paper from Tray 1, and then press the OK button. MANUALLY FEED The product is waiting for you to load paper in Tray 1. Load the requested paper into Tray 1 and press the OK button. To continue press OK alternates with MANUALLY FEED For help press 156 Chapter 10 Solve problems ENWW Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action MANUALLY FEED The product is waiting for you to load paper in Tray 1. Press the OK button to use a type and size that are available in another tray. To use another tray press OK alternates with MANUALLY FEED For help press MANUALLY FEED OUTPUT STACK Then press OK to print second sides The first side of a manual duplex job has been 1. printed and the product is waiting for you to insert the output stack to complete the second side. 2. MEM TEST FAILURE REPLACE DIMM The product has detected an error with the DIMM. Load the output stack into Tray 1, maintaining the same orientation with printed side down. To continue printing, press the OK button. Replace the DIMM. See Install memory on page 126. For a list of DIMMs that this product supports, see Part numbers on page 201. No job to cancel The stop button was pressed, but there is no active job or buffered data to cancel. No action is necessary. The message is displayed for approximately 2 seconds before the product returns to the ready state. Non-HP supply installed You have installed a print cartridge that Hewlett-Packard did not make. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. OUTPUT BIN FULL The output bin is full, and printing cannot continue. Empty the bin so that the current print job can finish. The output bin is full, but it is not needed for the current print job. Empty the bin before sending a job to that bin. Paper is wrapped around the fuser, and the product has jammed. Contact an HP-authorized service or support provider. Please wait The product is going offline. No action is necessary. Processing Upgrade % Firmware is being upgraded in several stages. No action is necessary. The specified device has failed. Press the OK button to continue. Remove all paper from bin OUTPUT BIN FULL Remove all paper from bin alternates with Paper Wrapped Around Fuser For help press Do not power off RAM DISK DEVICE FAILURE To clear press OK RAM DISK FILE OPERATION FAILED A command attempted an illogical operation. Press the OK button to continue. To clear press OK ENWW Interpret control-panel messages 157 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action RAM DISK FILE SYSTEM IS FULL The specified file system is full and cannot be written to. Press the OK button to continue. The device cannot be written to. Press the OK button to continue. READING XXXX files found XXXX supported The product is reading the files in the USB folder. No action is necessary. Request accepted please wait The request to print an internal page is waiting to print. Wait for the current job to finish printing. Restoring factory settings Factory settings are being restored. No action is necessary. Restoring... The specific settings are being restored. No action is necessary. RFU LOAD ERROR An error occurred during a firmware upgrade. Contact an HP-authorized service or support provider. The specified device has failed. Press the OK button to continue. A command attempted an illogical operation. Press the OK button to continue. The specified file system is full and cannot be written to. Press the OK button to continue. The device cannot be written to. Press the OK button to continue. A hard disk is being sanitized. No action is necessary. The tray indicated is loaded with a different size of paper than the size configured for the tray. Load the tray with the size configured for the tray. To clear press OK RAM DISK IS WRITE PROTECTED To clear press OK SEND RFU UPGRADE ON USB DEV PORT ROM DISK DEVICE FAILURE To clear press OK ROM DISK FILE OPERATION FAILED To clear press OK ROM DISK FILE SYSTEM IS FULL To clear press OK ROM DISK IS WRITE PROTECTED To clear press OK SANITIZING DISK % COMPLETE Do not power off alternates with SANITIZING DISK % COMPLETE For help press SIZE MISMATCH IN TRAY X For help press Make sure that the guides are positioned correctly in the specified tray. Printing can continue from other trays. alternates with Sleep mode on The product is in Sleep mode. No action is necessary. SUPPLY MEMORY WARNING The product cannot read the memory in the print cartridge. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. Economode disabled 158 Chapter 10 Solve problems ENWW Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action Too many trays installed You have installed more optional trays than the product supports. Remove one of the optional trays. Turn power off and uninstall a tray The product can accept up to two optional 500-sheet trays. Too many USB accessories For help press Too many USB hubs The does not support this many USB storage Remove the extra USB storage accessories accessories. until this message goes away. Then, remove and reinsert the new USB storage accessory. The product has detected that a USB hub is connected to another USB hub. Remove the extra USB hub. The product does not support USB hubs connected to other USB hubs. This message states the current type and size configuration of the paper tray, and allows you to change the configuration. To change the paper size or type press the OK button while the message is present. To clear the message, press the back arrow while the message is present. Remove latest USB hub TRAY [TYPE] [SIZE] To change size or type press OK alternates with TRAY [TYPE] [SIZE] ● Select the ANY SIZE and ANY TYPE settings if the tray is used frequently for different sizes or types. ● Set size and type to a specific setting if printing with only one type of paper. To accept settings press TRAY OPEN For help press The tray cannot feed paper to the product Check the trays and close any that are open. because tray [X] is open and must be closed for printing to continue. alternates with Unable to add more files to print The print queue has the maximum number of jobs. Wait for a job to finish before adding another job to the print queue. The list of files on the USB accessory is longer than the product can display. 1. To print a file from the partial list, press the OK button and then select a file from the list. 2. To prevent this problem, remove files from the USB accessory. Wait for a job to finish printing UNABLE TO READ ENTIRE DIRECTORY To continue press OK UNABLE TO STORE JOB alternates with The print job named cannot be stored because of a memory, disk, or configuration problem. Correct the error and then try again to store the job. The print cartridge is for a different HP product. If print quality is no longer acceptable, replace the print cartridge. See Change the print cartridge on page 122. UNSUPPORTED SUPPLY IN USE For a list of supported print cartridges, see Part numbers on page 201. UNSUPPORTED SUPPLY INSTALLED The print cartridge is for a different HP product. If print quality is no longer acceptable, replace the print cartridge. See Change the print cartridge on page 122. For a list of supported print cartridges, see Part numbers on page 201. ENWW Interpret control-panel messages 159 Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action USB ACCESSORY NEEDS TOO MUCH POWER The USB accessory is drawing too much electrical current. Printing cannot continue. Remove the USB accessory, and then restart the product. Remove USB accessory and then turn off then on Use a USB accessory that uses less power or that contains its own power supply. alternates with USB ACCESSORY NEEDS TOO MUCH POWER For help press USB accessory not recognized For help press alternates with The product does not support plug-and-play operation for the type of USB accessory in the host USB port, or the accessory is not supported With the USB accessory connected, turn the product off and then on. If the message reappears, remove the USB accessory. The administrator has disabled printing from USB accessories. Print the job from a computer that is connected to the product. USB accessory not recognized To clear press OK USB printing unavailable For help press USB storage accessory removed Clearing any unassociated data You have removed the USB accessory from To print the remaining jobs, reinsert the USB the product. The product cancels any jobs accessory and select the jobs again. from the accessory that are in the print queue. USB STORAGE DEVICE FAILURE The specified device has failed. Press the OK button to continue. A command attempted an illogical operation. Press the OK button to continue. The product did not detect the type and size of paper requested. The message shows the most likely type and size available and the tray in which they are available. Press the OK button to accept the values in the message, or press the up or down arrow / to scroll through the available choices. To clear press OK USB STORAGE FILE OPERATION FAILED To clear press OK USE TRAY [TYPE] [SIZE] To change press / . To use press OK USED SUPPLY IN USE Economode disabled USED SUPPLY INSTALLED The print cartridge has been previously used. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. The print cartridge has been previously used. Press the OK button to use this cartridge, or install a new cartridge. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit. 160 Chapter 10 Solve problems ENWW Table 10-1 Control-panel messages (continued) Control panel message Description Recommended action Wait for printer to reinitialize This message can appear for a variety of reasons: No action is necessary. WARMING UP ● The RAM DISK settings changed before the product restarted. ● The product is restarting after changing external device modes. ● You have exited the DIAGNOSTICS menu. ● A new formatter has been installed with an old product, or a new product has been installed with an old formatter. The product is coming out of sleep mode. Printing continues when it is done. No action is necessary. alternates with ENWW Interpret control-panel messages 161 Jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed.1 Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and print media on page 73. A component is installed incorrectly. Verify that all components are correctly installed. You are using paper that has already passed through a product or copier. Do not use paper that has been previously printed on or copied. A tray is loaded incorrectly. Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load trays on page 81. The paper is skewed. The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray. NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. 1 The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the second side of the document was printed. Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it. The paper is in poor condition. Replace the paper. The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray. The paper has rough or jagged edges. Replace the paper. The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of supplies status, or print a supplies status page to verify the remaining life of the supplies. See Print the information and show-me-how pages on page 108. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. If the product continues to jam, contact HP Customer Support or your authorized HP service provider. 162 Chapter 10 Solve problems ENWW Clear jams Clear jams from Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams. 1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has already been pulled into the product, see Clear jams from the top cover on page 167. 2. Press the OK button to clear the message. OK ENWW Jams 163 Clear jams from Tray 2 or an optional 500-sheet tray TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams. 1. Remove the tray from the product. 1 2. Remove any damaged paper from the tray, and then reinsert the tray. 164 Chapter 10 Solve problems ENWW 3. 4. Press the top-cover-release button, and open the top cover. 1 1 2 2 3 3 Remove the print cartridge. 2 3 5. ENWW Remove any jammed paper. Jams 165 6. Reinsert the print cartridge. 1 2 3 7. Close the top cover. 1 2 3 166 Chapter 10 Solve problems ENWW Clear jams from the top cover TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top. 1. 2. Press the top-cover-release button, and open the top cover. 1 1 2 2 3 3 Remove the print cartridge. 2 3 3. ENWW Remove any jammed paper. Jams 167 4. Reinsert the print cartridge. 1 2 3 5. Close the top cover. 1 2 3 168 Chapter 10 Solve problems ENWW Clear jams from the rear door and the fuser area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear. 1. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. 2. ENWW Remove any jammed paper. Jams 169 3. Press the top-cover-release button, and open the top cover. 1 1 2 2 3 3 4. Close the rear door. 5. Remove the print cartridge. 2 3 170 Chapter 10 Solve problems ENWW 6. Remove any jammed paper. 7. Reinsert the print cartridge. 1 2 3 8. Close the top cover. 1 2 3 ENWW Jams 171 Clear jams from the duplexer TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jamsduplexer. 1. Remove Tray 2 completely from the product. 1 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper. 172 Chapter 10 Solve problems ENWW 4. Close the duplex pan. 5. Reinsert Tray 2. 1 2 2 2 6. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. ENWW Jams 173 7. Remove any jammed paper. 8. Press the top-cover-release button, and open the top cover. 9. 1 1 2 2 3 3 Close the rear door. 174 Chapter 10 Solve problems ENWW 10. Remove the print cartridge. 2 3 11. Remove any jammed paper. 12. Reinsert the print cartridge. 1 2 3 ENWW Jams 175 13. Close the top cover. 1 2 3 Jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal. NOTE: When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost. ● ON — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer. Set the jam recovery feature . 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK button. 4. Press the down arrow to highlight the JAM RECOVERY menu, and then press the OK button. 5. Press the down arrow or up arrow OK button. 6. Press the Menu button 176 Chapter 10 Solve problems / to highlight the appropriate setting, and then press the to return to the Ready state. ENWW Paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray. Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE: Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together. Paper does not meet the specifications for this product. Use only paper that meets HP paper specifications for this product. Trays are not properly adjusted. Make sure that the paper guides match the size of paper being used. Product feeds incorrect page size Product feeds incorrect page size ENWW Cause Solution The correct size paper is not loaded in the input tray. Load the correct size paper in the input tray. The correct size paper is not selected in the software program or printer driver. Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information, see Change printer-driver settings for Windows on page 47 or Change printer-driver settings for Macintosh on page 56. The correct size paper for the tray is not selected in the product control panel. From the control panel, select the correct size paper for the tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the paper guides are touching the paper. Paper-handling problems 177 Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK button. The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper into the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the paper. The manual-feed prompt is set to ALWAYS. The product always prompts for manual feed, even if the tray is loaded. Open the tray, reload the media, and then close the tray. Or, change the manual-feed prompt setting to UNLESS LOADED, so that the product prompts for manual feed only when the tray is empty. The USE REQUESTED TRAY setting on the product is set to EXCLUSIVELY, and the requested tray is empty. The product will not use another tray. 178 Chapter 10 Solve problems Load the requested tray. Or, change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The product can use other trays if no media is loaded in the specified tray. ENWW Paper does not feed from Tray 2, 3, or 4 Paper does not feed from Tray 2 or 3 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path. Closely inspect the fuser area for jams. None of the optional trays appear as input tray options. The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays. An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper. Transparencies or glossy paper will not feed Transparencies or glossy paper will not feed ENWW Cause Solution The correct paper type is not specified in the software or printer driver. Verify that the correct paper type is selected in the software or printer driver. The input tray is overfilled. Remove excess paper from the input tray. Do not exceed the maximum stack height marks for the tray. Paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded. Transparencies or glossy paper might not meet supported paper specifications. Use only paper that meets the HP paper specifications for this product. High-humidity environments may cause glossy paper not to feed, or to feed too many sheets. Avoid printing glossy paper in high humidity conditions. When printing glossy paper, removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product. However, letting paper rest in humid environments may also cause blisters. Paper-handling problems 179 Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect. Verify that the envelope is loaded correctly. This product does not support the envelopes being used. Refer to the HP LaserJet Printer Family Print Media Guide. Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes. Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this product. Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in good condition. Product is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications. You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Paper used was not stored correctly and might have absorbed moisture. Remove paper and replace it with paper from a fresh, unopened package. Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the tray or selected in the software. Configure the software for the paper (see the software documentation). Configure the tray for the paper, see Load trays on page 81. The paper has previously been used for a print job. Do not re-use paper. 180 Chapter 10 Solve problems ENWW Product does not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead. Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down, with the top of the page leading into the product. For Trays 2, 3, and 4, load the paper printed side up with the top of the page toward the front of the product. The product model does not support automatic 2-sided printing. The HP LaserJet P3011, HP LaserJet P3015, and HP LaserJet P3015n models do not support automatic 2-sided printing. The product configuration is not set for duplexing. In Windows, run the automatic configuration feature: Duplex printing is turned off. 1. Click the Start button, point to Settings, and then click Printers (for Windows 2000) or Printers and Faxes (for Windows XP). 2. Right-click the HP product icon, and then click Properties or Printing Preferences. 3. Click the Device Settings tab. 4. Under Installable Options, click Update Now in the Automatic Configuration list. 1. Open each of the following menus. Press the down arrow to highlight it and then press the OK button to select it. 2. ENWW a. CONFIGURE DEVICE b. PRINTING c. DUPLEX Select the ON option. Paper-handling problems 181 Solve print-quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 87. ● Use paper that meets HP specifications. See Paper and print media on page 73. ● Clean the product as necessary. See Clean the paper path on page 137. Print-quality problems associated with paper Some print-quality problems arise from using paper that does not meet HP specifications. ● The surface of the paper is too smooth. ● The moisture content of the paper is uneven, too high, or too low. Use paper from a different source or from an unopened ream. ● Some areas of the paper reject toner. Use paper from a different source or from an unopened ream. ● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, ask the supplier of your letterhead to use paper that meets HP specifications. ● The paper is excessively rough. Use a smoother, xerographic paper. ● The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to the paper. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. Print-quality problems associated with the environment If the product is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Operating environment on page 214. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Jam recovery on page 176. ● If the product recently jammed, print two to three pages to clean the paper path. ● If the sheets do not pass through the fuser and cause image defects on subsequent documents, print two to three pages to clean the paper path. If the problem persists, print and process a cleaning page. See Clean the paper path on page 137. 182 Chapter 10 Solve problems ENWW Image defect examples These examples identify the most common print-quality problems. If you still have problems after trying the suggested solutions, contact HP Customer Support. Table 10-2 Image defect examples Problem Image example Light print (partial page) Light print (entire page) Specks 1. Make sure that the print cartridge is fully installed. 2. The print cartridge might be almost empty. Check the supplies status, and replace the print cartridge if necessary. 3. The paper might not meet HP specifications (for example, the paper is too moist or too rough). See Paper and print media on page 73. 1. Make sure that the print cartridge is fully installed. 2. Make sure that the ECONOMODE setting is turned off at the control panel and in the printer driver. See EconoMode on page 92. 3. Open the CONFIGURE DEVICE menu at the product control panel. Open the PRINT QUALITY submenu and increase the TONER DENSITY setting. See Print Quality menu on page 23. 4. Try using a different type of paper. 5. The print cartridge might be reaching its estimated end of life. Check the supplies status, and replace the print cartridge if necessary. Specks might appear on a page after a jam has been cleared. Dropouts Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc ENWW Solution 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the paper path on page 137. 3. Try using a different type of paper. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. 1. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the product control panel. Open the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the paper. See Print Quality menu on page 23. 3. Try using a smoother paper. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the product on page 137. 3. Replace the print cartridge. Solve print-quality problems 183 Table 10-2 Image defect examples (continued) Problem Image example Gray background Toner smear Loose toner Repeat defects 184 Chapter 10 Solve problems Solution 1. Do not use paper that has already been run through the product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY setting. See Print Quality menu on page 23. 6. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 7. The print cartridge might need to be replaced. 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of paper. 3. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 4. Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the product on page 137. 5. The print cartridge might need to be replaced. Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If paper is heavy or rough, open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more completely onto the paper. See Print Quality menu on page 23. You must also set the type of paper for the tray you are using. See Configure trays on page 87. 2. If you have observed a rougher texture on one side of your paper, try printing on the smoother side. 3. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 4. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of the product and run a cleaning page to clean the fuser. See Clean the product on page 137. 3. The print cartridge might need to be replaced. ENWW Table 10-2 Image defect examples (continued) Problem Image example Repeat image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh. Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d .at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk sjskrplo book. Camegajd sand their djnln as orged tyehha as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k w vka ah call lthe cjakha aa d a sd fijs. Solution This type of defect might occur when using preprinted forms or a large quantity of narrow paper. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 3. The print cartridge might need to be replaced. 4. Verify that the product is configured for the correct paper type. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 1. Print a few more pages to see if the problem corrects itself. 2. Verify that no torn pieces of paper are inside the product. 3. Make sure that paper is loaded correctly and that all adjustments have been made. See Load trays on page 81. Make sure that the guides in the tray are not too tight or too loose against the paper. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 6. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 1. Turn over the paper in the tray. Also, try rotating the paper 180°. 2. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 3. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 4. Try printing to a different output bin. 5. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to LOW, which helps reduce the heat in the fusing process. See Print Quality menu on page 23. You must also set the type of paper for the tray you are using. See Configure trays on page 87. Sincerely, Mr. Scmehnjcj Misformed characters AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Page skew Curl or wave ENWW Solve print-quality problems 185 Table 10-2 Image defect examples (continued) Problem Image example Wrinkles or creases Vertical white lines Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc White spots on black 186 Chapter 10 Solve problems Solution 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4. Make sure that paper is loaded correctly and all adjustments have been made. See Load trays on page 81. 5. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 6. If envelopes are creasing, try storing envelopes so that they lie flat. 7. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, select FUSER MODES, and then select the paper type you are using. Change the setting to LOW, which helps reduce the heat in the fusing process. See Print Quality menu on page 23. You must also set the type of paper for the tray you are using. See Configure trays on page 87. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 3. The print cartridge might need to be replaced. This defect typically occurs when the print cartridge has far exceeded its estimated life. For example, if you are printing a very large quantity of pages with very little toner coverage. 1. The print cartridge might need to be replaced. 2. Reduce the number of pages that you print with very low toner coverage. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 3. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 4. The print cartridge might need to be replaced. ENWW Table 10-2 Image defect examples (continued) Problem Scattered lines Blurred print Random image repetition ENWW Image example Solution 1. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4. Open the CONFIGURE DEVICE menu at the product control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY setting. See Print Quality menu on page 23. 5. Open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON. 1. Make sure that the type and quality of the paper you are using meet HP specifications. See Paper and print media on page 73. 2. Make sure that the environmental specifications for the product are being met. See Operating environment on page 214. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4. Do not use paper that already has been run through the product. 5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the product control panel. Open the PRINT QUALITY submenu and change the TONER DENSITY setting. See Print Quality menu on page 23. 6. Open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, open OPTIMIZE and set HIGH TRANSFER=ON. See Print Quality menu on page 23. If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ● Change the tone (darkness) of the field that the repeated image appears in. ● Change the order in which the images are printed. For example, have the lighter image at the top of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● If the defect occurs later in a print job, turn the product off for 10 minutes, and then turn it on to restart the print job. Solve print-quality problems 187 Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced. Figure 10-1 Repetitive defects ruler 0 mm 38 mm 43.6 mm 50 mm 76 mm 79 mm 95 mm Distance between defects Product components that cause the defect 38 mm Print cartridge 43.6 mm Print engine 50 mm Print cartridge 76 mm Fuser 79 mm Fuser 95 mm Print cartridge 188 Chapter 10 Solve problems ENWW Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality. The product might not be pulling paper correctly. Make sure paper is loaded in the tray correctly. The paper is jamming in the product. Clear the jam. See Jams on page 162. The USB cable might be defective or incorrectly connected. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Pages print very slowly. Pages did not print. Other devices are running on your computer. ENWW The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer. Solve performance problems 189 Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary. Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page. See Print the information and show-me-how pages on page 108. Problem Solution Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length. Verify that cable connections are secure. Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit. If the problem continues, try a different cable or port on the hub. The computer is unable to communicate with the product. Use the command prompt to ping the product from your computer. For example: ping 192.168.45.39 Verify that the ping displays round-trip times, which indicates that it is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. Incorrect link and duplex settings Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link speed and duplex settings on page 71. Incorrect IP address for the product on the computer Use the correct IP address. If the IP address is correct, delete the product and then it add again. New software programs have caused compatibility problems. Verify that any new software programs are correctly installed and that they use the correct printer driver. Your computer or workstation is set up incorrectly. Check the network drivers, printer drivers, and the network redirection. Verify that the operating system is configured correctly. The protocol is disabled, or other network settings are incorrect. Print a configuration page to check the status of the protocol. Enable it if necessary. Use the control panel to reconfigure the network settings if necessary. 190 Chapter 10 Solve problems ENWW Solve walk-up USB printing problems Problem Cause Solution The USB STORAGE menu does not open when you insert the USB accessory. The product does not support this type of Save the files on a standard USB storage USB storage accessory or file system. accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories. The administrator might have disabled USB printing for this product. Print the job from a computer that is connected to the product. Too many USB storage accessories are connected to the product. Remove USB storage accessories until the message goes away, and then remove and reinsert the USB storage accessory from which you want to print. This product supports up to four USB storage accessories. Another menu is already open. Close the open menu, and then reinsert the USB storage accessory. More than 1 minute has passed since you inserted the USB storage accessory. The menu stays open for 1 minute. Reinsert the USB storage accessory. The USB storage accessory has multiple Reformat the USB storage accessory to partitions. (Some USB storage remove the partitions, or use a different accessory manufacturers install USB storage accessory. software on the accessory that creates partitions, similar to a CD.) The USB storage accessory requires too much power. The USB storage accessory is not functioning correctly. The file does not print. ENWW 1. Remove the USB storage accessory. 2. Turn the product off and then on. 3. Use a USB storage accessory that has its own power supply or that requires less power. 1. Remove the USB storage accessory. 2. Turn the product off and then on. 3. Try printing from another USB storage accessory. You are printing a .PDF file, and the RAM Open the SYSTEM SETUP menu, and DISK feature is off. set the RAM DISK feature to the AUTO setting. Another print job might be processing, or you are printing a large file. Check the Data light on the control panel. If it is blinking, the product is processing the job. The trays might be empty. Make sure paper is in at least one tray. The product might have a paper jam. Check the control-panel display for error messages. Clear the jam. See Clear jams on page 163. Solve walk-up USB printing problems 191 Problem Cause Solution Unexpected files are on the USB accessory. Each time you turn it on, the product automatically creates three files on attached USB accessories. Remove the USB accessory before you turn on the product. Some USB accessories have a lock feature that prevents new files from being written to the accessory. If your USB accessory has this feature, lock the accessory. The file is not listed in the USB STORAGE menu. The USB STORAGE menu opens, but the USB accessory is not listed. The USB printing feature does not support the type of file you are printing. You can print the following types of files: ● .PDF ● .PCL ● .PS Too many files are in a single folder on the USB accessory. Reduce the number of files in the folder by moving them to subfolders. The product does not support the language of the file name, and it has replaced the file name with characters from a different character set. Rename the files in a supported language. Too many USB accessories are connected to the product. Remove USB accessories until the message goes away, and then remove and reinsert the USB accessory from which you want to print. This product supports up to four USB accessories. File names are blurry or hard to read when scrolling through the list on the control panel. 192 Chapter 10 Solve problems The control-panel display brightness needs adjustment. Open the SYSTEM SETUP menu, and adjust the DISPLAY BRIGHTNESS setting until the text is clear. ENWW Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable. The product is in Ready mode, but nothing prints ENWW ● Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software. ● If necessary, run the Disk Defragmenter, and reinstall the product software. ● Print a Configuration page, and verify the product functionality. ● Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable. Product software problems 193 Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.BAT file and looking for the statement "Set Temp =". The name after this statement is the Temp directory. It is usually C:\TEMP by default, but can be redefined. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages. 194 Chapter 10 Solve problems ENWW Solve common Macintosh problems Table 10-3 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X V10.5: Library/Printers/PPDs/Contents/ Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X V10.5: Library/Printers/PPDs/Contents/ Resources Reinstall the software. See the getting started guide for instructions. The product name, IP address, or Rendezvous/Bonjour host name does not appear in the product list in the Print Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous/Bonjour is selected, depending on the type of connection that exists between the product and the computer. The wrong product name, IP address, or Rendezvous/Bonjour host name is being used. Print a configuration page to check the product name, IP address, or Rendezvous host name. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable. The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. ENWW Solve common Macintosh problems 195 Table 10-3 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X V10.5: Library/Printers/PPDs/Contents/ Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder: ● Mac OS X V10.3 and V10.4: Library/Printers/PPDs/ Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X V10.5: Library/Printers/PPDs/Contents/ Resources Reinstall the software. See the getting started guide for instructions. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. A print job was not sent to the product that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs. The wrong product name or IP address is being used. Another product with the same or similar name, IP address, or Rendezvous host name might have received your print job. Print a configuration page to check the product name, IP address, or Rendezvous host name. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the product name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. An encapsulated PostScript (EPS) file does not print with the correct fonts. Cause Solution This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the product before printing. ● Send the file in ASCII format instead of binary encoding. You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB products is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 196 Chapter 10 Solve problems ENWW Table 10-3 Problems with Mac OS X (continued) When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.3 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple. Hardware troubleshooting ● Check that the product is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE: ENWW The iMac keyboard is a nonpowered USB hub. Solve common Macintosh problems 197 198 Chapter 10 Solve problems ENWW A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 199 Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software Use the HP Easy Printer Care software on page 110 Use the embedded Web server on page 113 200 Appendix A Supplies and accessories ENWW Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity. CE530A The product can accommodate up to two optional 500-sheet feeders. Print cartridges Item Description Part number HP LaserJet print cartridge Standard-capacity cartridge CE255A High-capacity cartridge CE255X Item Description Part number 144 x 32-pin DDR2 memory DIMM (dual inline memory module) 64 MB CC413A 128 MB CC414A 256 MB CC415A 512 MB CE483A 1 GB CE285A Encrypted hard disk to install in the EIO accessory slot J8019A Memory Boosts the ability of the product to handle large or complex print jobs. HP Encrypted High Performance hard disk 63 mm (2.5 in) ENWW Part numbers 201 Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP High Performance Serial ATA EIO Hard Disk J6073G 1284B parallel adaptor J7972G HP Jetdirect print server multi-protocol EIO network cards: Jetdirect EIO wireless 690n (IPv6/IPsec ) J8007G USB cable 202 Appendix A Supplies and accessories Jetdirect en3700 J7942G Jetdirect en1700 J7988G Jetdirect ew2400 USB wireless print server J7951G Jetdirect 630n EIO networking card (IPv6/gigabit) J7997G Jetdirect 635n EIO networking card (IPv6/IPsec ) J7961G 2-meter A-to-B cable C6518A ENWW B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ● Service information form 203 Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 204 Appendix B Service and support ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 205 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term “Software” may include (i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic documentation (collectively “User Documentation”). RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT. 1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software (“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party License”). Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License. Generally, the Third Party License is located in a file such as license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party Licenses include licenses that provide for the availability of source code (such as the GNU General Public License) and the corresponding source code is not included with the Software, then check the product support pages of HP’s website (hp.com) to learn how to obtain such source code. 2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and conditions of this EULA: a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying, storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the HP Software or disable any licensing or control feature of the HP Software. If this Software is provided by HP for Use with an imaging or printing product (for example, if the Software is a printer driver, firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional restrictions on Use may appear in the User Documentation. You may not separate component parts of the HP Software for Use. You do not have the right to distribute the HP Software. b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software, provided each copy contains all the original HP Software’s proprietary notices and is used only for backup purposes. 3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively “Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other terms will prevail. 4. TRANSFER. a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the HP Software to another end user. Any transfer will include all component parts, media, User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred 206 Appendix B Service and support ENWW Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software. 6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the HP Software, except and only to the extent that the right to do so is allowed under applicable law. 7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP’s privacy policy. HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services. 8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR 12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement. 10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i) applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including any restrictions on nuclear, chemical, or biological weapons proliferation. 11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in this EULA. (c) 2007 Hewlett-Packard Development Company, L.P. Rev. 11/06 ENWW End User License Agreement 207 Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 208 Appendix B Service and support ENWW Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. ENWW Get 24-hour Internet support www.hp.com/support/ljp3010series Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.com/go/ljp3010series_software Order additional HP service or maintenance agreements www.hp.com/go/carepack Customer support 209 Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain any DIMMs cards that you have purchased and installed in the product. CAUTION: Static electricity can damage electronic parts. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product. To remove the DIMMs, see Install memory on page 126. 2. Remove and retain the print cartridge. CAUTION: It is extremely important to remove the print cartridge before shipping the product. A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner. To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light. 3. Remove and retain the power cable, interface cable, and optional accessories, such as an EIO card. 4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. 5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. 210 Appendix B Service and support ENWW Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model number: Model name: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGES? You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so. [ ] No, I cannot remove them. [ ] Yes. WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.) 1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?) 2. If the failure is intermittent, how much time elapses between failures? 3. If the unit connected to any of the following, give the manufacturer and model number. Modem: Personal computer: Network: 4. Additional comments: HOW WILL YOU PAY FOR THE REPAIR? Purchase/received date: [ ] Under warranty (Attach proof of purchase or receiving document with original received date.) [ ] Maintenance contract number: [ ] Purchase order number: Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting an HP-authorized repair center. Phone: Authorized signature: Billing address: ENWW Special billing instructions: Service information form 211 212 Appendix B Service and support ENWW C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Operating environment 213 Physical specifications Table C-1 Product dimensions and weights Product model Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 400 mm (15.7x in) 448 mm (17.6 in) 15.9 kg (35.1 lb) x model 456 mm (17.9 in) 400 mm (15.7 in) 448 mm (17.6 in) 21.2 kg (46.8 lb) Optional 500-sheet feeder 140 mm (5.5 in) 400 mm (15.7 in) 448 mm (17.6 in) 5.3 kg (11.7 lb) Table C-2 Product dimensions with all doors and trays fully opened Product model Height Depth Width Base, d, n, and dn models 325 mm (12.8 in) 1040 mm (41.0 in) 448 mm (17.6 in) x model 465 mm (18.3 in) 1040 mm (41.0 in) 448 mm (17.6 in) Power consumption, electrical specifications, and acoustic emissions See www.hp.com/go/ljp3010series_regulatory for current information. Operating environment Table C-3 Necessary conditions Environmental condition Temperature Relative humidity 214 Appendix C Specifications Printing Storage/standby Product 7.5° to 32.5°C (45.5° to 90.5°) 0° to 35°C (32° to 95°F) Print cartridge 7.5° to 32.5°C (45.5° to 90.5°) -20° to 40°C (-4° to 104°F) Product 5% to 90% 35% to 85% Print cartridge 10–90% 10–90% ENWW D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 215 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ● Reorient or relocate the receiving antenna. ● Increase separation between equipment and receiver. ● Connect equipment to an outlet on a circuit different from that to which the receiver is located. ● Consult your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. 216 Appendix D Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product, see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at: www.hp.com/go/energystar Toner consumption EconoMode uses less toner, which might extend the life of the print cartridge. Paper use This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. HP LaserJet print supplies It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately. HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/ recycle. ENWW Environmental product stewardship program 217 Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3. Use a single pre-paid shipping label. OR 1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or 1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges). 2. Use a single pre-paid shipping label. Single returns 1. Package the HP LaserJet print cartridge in its original bag and box. 2. Place the shipping label on the front of the box. Shipping For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice. Residents of Alaska and Hawaii Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii. Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/ recycle. Select your country/region for information on how to return your HP LaserJet printing supplies. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. 218 Appendix D Regulatory information ENWW Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet P3010 Series Type Carbon monofluoride lithium Weight 1.5 g Location On formatter board User-removable No For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. ENWW Environmental product stewardship program 219 Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment. 220 Appendix D Regulatory information ENWW Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet P3010 series Including: CB530A - Optional 500-sheet tray Regulatory Model Number2): Product Options: BOISB-0804-00 ALL Print Cartridges: CE255A /CE255X conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11 IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001 EMC: CISPR22:2005 / EN 55022:2006 - Class B1) EN 61000-3-2:2006 EN 61000-3-3:1995 +A1 EN 55024:1998 +A1 +A2 FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003 Supplementary Information: The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and carries the CE-Marking accordingly. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing name or the product number(s). Boise, Idaho , USA May 30, 2008 For regulatory topics only: European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates USA Contact: ENWW Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone: 208-396-6000) Declaration of conformity 221 Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) Power cord statement (Japan) EMC statement (Korea) 222 Appendix D Regulatory information ENWW Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja. VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser. ENWW Safety statements 223 Substances Table (China) 224 Appendix D Regulatory information ENWW Index Symbols/Numerics 500-sheet tray configuring 87 loading 84 A accessibility features 7 accessories available 6 ordering 200 part numbers 201 acoustic specifications 214 address, printer Macintosh, troubleshooting 195 address, TCP/IPv6 32 advanced printing options Windows 105 alerts, e-mail 58 alternative letterhead mode 105 anticounterfeit supplies 121 AppleTalk disabling 70 AppleTalk settings 33 B batteries included 219 bins, output capacity 79 locating 8 selecting 89 blank pages troubleshooting 189 blurred print, problemsolving 187 Bonjour Settings 58 both sides, printing on Macintosh 61 Macintosh settings 58 Show Me How menu 15 ENWW browser requirements embedded Web server 113 buttons, control panel 12 C cables USB, troubleshooting 189 Canadian DOC regulations 222 canceling printing 100 canceling a print request 100 capacity of trays and bins 79 card stock output bin, selecting 89 cartridges features 6 non-HP 121 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing 122 status messages 12 storage 121 warranty 205 cartridges, print Macintosh status 62 cautions 2 characters, misformed 185 cleaning exterior 137 clock, real-time setting 94 colored text print as black 105 configuration page Macintosh 58 configuration page, printing 18 configure device menu 21 connectivity USB 64 control panel buttons 12 cleaning page, printing 137 display 12 lights 12 locating 8 messages, types of 147 paper types 78 security 119 settings 46, 54 control-panel menus accessing 12, 14 configure device 21 diagnostics 38 EIO Jetdirect menu 30 embedded Jetdirect 30 I/O (input/output) 30 information 18 manage supplies 20 paper handling 19 PCL sub-menu 22 Print Quality 23 printing 21 resets 36 retrieve job 16 Show Me How 15 system setup 26 controlling print jobs 88 conventions, document 2 copies, number of Windows 105 counterfeit supplies 121 cover pages 59, 102 creased paper, problemsolving 186 crooked pages 185 Index 225 curled paper, problemsolving 185 custom paper sizes 77 custom-size paper settings Macintosh 59 customer support embedded Web server links 115 HP Printer Utility pages 58 online 209 repacking product 210 service information form 211 D date, setting 94 declaration of conformity 221 default gateway, setting 68 defects, repeating 188 demonstration page, printing 18 density problem-solving 183 settings 58 device discovery 65 device status Macintosh Services tab 62 DHCP settings 31 diagnostics networks 34 diagnostics menu 38 dimensions, product 214 DIMMs accessing 8 installing 126 part numbers 201 types available 126 verifying installation 130 disabling AppleTalk 70 DLC/LLC 70 IPX/SPX 70 network protocols 70 disk installing 135 removing 136 Disk Erase feature 117 disposal, end-of-life 219 DLC/LLC disabling 70 DLC/LLC settings 33 226 Index DNS settings IPV4 32 IPV6 32 document conventions 2 dots, problem-solving 183, 186 double-sided printing Macintosh 61 Macintosh settings 58 Show Me How menu 15 dpi, settings 58 drivers included 6 Macintosh settings 59 Macintosh, troubleshooting 195 paper types 78 presets (Macintosh) 59 settings 46, 47, 54, 56 shortcuts (Windows) 101 supported, Windows 43 universal 44 Windows, opening 101 dropouts, problem-solving 183 duplex printing Macintosh 61 Windows 103 duplex settings, changing 71 duplexer Macintosh settings 58 Show Me How menu 15 E e-mail alerts 58 EconoMode setting 92 economy settings 92 EIO Jetdirect menu 30 EIO cards installing 135 part numbers 202 removing 136 settings 30 electrical specifications 214 embedded Jetdirect menu 30 embedded Web server assigning a password 117 features 113 Macintosh 58 end-of-life disposal 219 envelopes jams 180 loading orientation 81 output bin, selecting 89 wrinkled, problem-solving 186 environment for product specifications 214 environment for the product problem-solving 182 environmental features 5 environmental stewardship program 217 EPS files, troubleshooting 196 erasing hard disk 117 error messages e-mail alerts 58 lights, control panel 12 types of 147 errors software 193 Ethernet cards, part numbers 202 European Union, waste disposal 219 Explorer, versions supported embedded Web server 113 F FastRes 6 features 3, 6 file directory, printing 18 File Upload, Macintosh 58 Finnish laser safety statement 223 Firmware Update, Macintosh 58 firmware, upgrading 138 first page use different paper 59 font list, printing PCL 18 PS 18 fonts EPS files, troubleshooting 196 included 6 permanent resources 130 Upload Macintosh 58 formatter security 120 fraud hotline 121 G gateway, setting default 68 ENWW General Protection FaultException OE 194 gray background, problemsolving 184 H hard disk erasing 117 hard disks encrypted 118 hardware integration pocket 118 heavy paper output bin, selecting 89 Help button, control panel 13 help, Show Me How menu 15 HP Customer Care 209 HP Easy Printer Care description 50 downloading 50 opening 110 options 111 supported browsers 50 supported operating systems 50 HP fraud hotline 121 HP Jetdirect print server firmware updates 141 installing 135 part numbers 202 removing 136 HP Printer Utility 57, 58 HP Universal Print Driver 44 HP Web Jetadmin firmware updates 140 HP-UX software 51 humidity problem-solving 182 specifications 214 I I/O (input/output) menu 30 Illegal Operation errors 194 image defects, problemsolving 183 image repetition, problemsolving 187 information menu 18 information pages printing 108 ENWW Information tab, embedded Web server 114 input trays configuring 19 installing EIO cards 135 memory (DIMMs) 126 USB devices 132 interface ports, locating 9 Internet Explorer, versions supported embedded Web server 113 IP address IPv4 31 Macintosh, troubleshooting 195 IP addressing, network 66 IP Security 117 IPsec 117 IPv4 address 68 IPV4 settings 31 IPv6 address 69 IPV6 settings 32 IPX/SPX disabling 70 IPX/SPX settings 33 J jams common causes of 162 envelopes 180 print quality after 182 recovery 176 Show Me How menu 15 Japanese VCCI statement 222 Jetadmin firmware updates 140 Jetadmin, HP Web 49, 116 Jetdirect print server firmware updates 141 installing 135 part numbers 202 removing 136 job storage accessing 96 features 96 Macintosh settings 61 jobs Macintosh settings 58 personal 96 proof and hold 96 Quick Copy 96 stored 96 K Korean EMC statement 222 L labels output bin, selecting 89 landscape orientation setting, Windows 103 laser safety statements 222, 223 letterhead paper, loading 105 license, software 206 light print problem-solving 183 lights, control panel 12 lines, problem-solving 183, 186, 187 link speed settings 36, 71 Linux software 51 loading 500-sheet tray 84 Show Me How menu 15 Tray 1 82 Tray 2 84 Lock Resources, Macintosh 58 loose toner, problem-solving 184 M Macintosh AppleTalk 70 driver settings 56, 59 drivers, troubleshooting 195 embedded web server 58 HP Printer Utility 57 problems, troubleshooting 195 removing software 54 resize documents 59 software 57 support 209 supported operating systems 54 USB card, troubleshooting 196 Macintosh driver settings custom-size paper 59 Job Storage 61 Index 227 Services tab 62 watermarks 60 manage supplies menu 20 management, network 65 managing network 67 material restrictions 219 Material Safety Data Sheet (MSDS) 220 media automatically selecting trays 88 capacity of trays and bins 79 custom-size, Macintosh settings 59 first page 59 loading 500-sheet tray 84 loading Tray 1 82 loading Tray 2 84 pages per sheet 60 Show Me How menu 15 supported sizes 75 supported types 78 memory included 57 installing DIMMs 126 part numbers 201 permanent resources 130 upgrading 126 verifying installation 130 memory DIMMs security 120 menu map, printing 18 menus, control-panel accessing 12, 14 configure device 21 diagnostics 38 EIO Jetdirect menu 30 embedded Jetdirect 30 I/O (input/output) 30 information 18 manage supplies 20 paper handling 19 PCL sub-menu 22 Print Quality 23 printing 21 resets 36 retrieve job 16 Show Me How 15 system setup 26 mercury-free product 219 228 Index messages e-mail alerts 58 lights, control panel 12 types of 147 messaging, network 65 misformed characters, problemsolving 185 models, feature comparison 3 multiple pages per sheet Windows 103 N n-up printing Windows 103 Netscape Navigator, versions supported embedded Web server 113 network password, changing 67 password, setting 67 settings, changing 67 settings, viewing 67 Networking tab, embedded Web server 115 networks AppleTalk 70 configuring 65 default gateway 68 device discovery 65 diagnostics 34 disabling protocols 70 HP Web Jetadmin 116 IP addressing 66 IPv4 address 68 IPv6 address 69 link speed settings 36 Macintosh settings 58 messaging and management 65 protocols 30 protocols supported 65 security 30, 66 settings 30 subnet mask 68 non-HP supplies 121 notes 2 O on/off button, locating 8 online support 209 operating environment specifications 214 operating systems supported Windows 42 ordering part numbers for 201 supplies and accessories 200 supplies through embedded Web server 115 orientation setting, Windows 103 output quality. See print quality P packaging product 210 page order, changing 105 pages blank 189 not printing 189 printing slowly 189 pages per sheet Windows 103 paper automatically selecting trays 88 capacity of trays and bins 79 covers, using different paper 102 curled 185 custom size, selecting 102 custom sizes 77 custom-size, Macintosh settings 59 first and last pages, using different paper 102 first page 59 loading 500-sheet tray 84 loading Tray 1 82 loading Tray 2 84 pages per sheet 60 problem-solving 182 Show Me How menu 15 size, selecting 102 skewed 185 supported sizes 75 supported types 78 type, selecting 102 wrinkled 186 paper handling menu 19 paper, ordering 200 ENWW part numbers cables 202 EIO cards 202 memory 201 print cartridges 201 trays 201 pausing a print request 100 PCL drivers supported, Windows 43 universal 44 PCL font list, printing 18 PCL sub-menu 22 PDF files, printing 126 permanent resources 130 personal jobs 96 physical specifications 214 portrait orientation setting, Windows 103 ports supported 6 troubleshooting Macintosh 196 ports, interface locating 9 postcards output bin, selecting 89 PostScript Printer Description (PPD) files included 57 power consumption 214 troubleshooting 144 power button, locating 8 PPDs included 57 presets (Macintosh) 59 print cartridge managing 121 print cartridges features 6 Macintosh status 62 non-HP 121 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing 122 status messages 12 ENWW storage 121 warranty 205 print on both sides Macintosh 61 Windows 103 print quality blurred 187 dropouts 183 environment 182 gray background 184 image defects 183 jams, after 182 light print 183 lines 183 loose toner 184 misformed characters 185 paper 182 problem-solving 182 repeating defects 184 repetitive images 187 scattered lines 187 smeared toner 184 specks 183 tire tracks 186 white lines 186 white spots 186 Print Quality menu 23 print tasks 99 printer settings configuring 21 printing from USB storage accessories 98 troubleshooting 189 printing menu 21 priority, settings 46, 54 private jobs Windows 104 problem-solving blurred print 187 curled paper 185 dropouts 183 e-mail alerts 58 environment 182 gray background 184 image defects 183 light print 183 lines 183, 186 messages, types of 147 networks 34 output quality 182 paper 182 repeating defects 184 repetitive images 187 scattered lines 187 skewed pages 185 smeared toner 184 specks 183 text quality 185, 187 tire tracks 186 white spots 186 Windows issues 194 wrinkled paper 186 processor speed 6 product comparison 3 product status HP Easy Printer Care 111 proof and hold Windows 104 proof and hold jobs 96 ProRes 6 protocols, network 30, 65 proxy server settings 33 PS Emulation drivers supported, Windows 43 PS font list, printing 18 Q quality. See print quality Quick Copy jobs 96 R real-time clock 94 rear output bin locating 8 printing to 89 recycling HP printing supplies returns and environmental program 218 remote firmware update (RFU) 138 removing Macintosh software 54 repacking product 210 repeating defects, problemsolving 184, 187 repeating defects, troubleshooting 188 replacing printing cartridges 122 resets menu 36 Index 229 resize documents Macintosh 59 Windows 102 resolution features 6 problem-solving quality 182 settings 58 Resolution Enhancement technology (REt) 58 resource saving 130 REt (Resolution Enhancement technology) 58 retention, job accessing 96 features 96 retrieve job menu 16 right-side panel, locating 8 rough paper output bin, selecting 89 ruler, repetitive defect 188 S safety statements 222, 223 saving resources, memory 130 scale documents Macintosh 59 Windows 102 Secure Disk Erase 117 security disk erase 117 encrypted hard disk 118 hardware integration pocket 118 network 66 settings 30 security features 7, 117 service information form 211 repacking product 210 Services tab Macintosh 62 settings driver presets (Macintosh) 59 drivers 47, 56 priority 46, 54 Settings tab, embedded Web server 115 shipping product 210 shortcuts 101 Show Me How menu 15 230 Index show-me-how pages printing 108 SIMMs, incompatibility 126 skewed pages 185 sleep delay changing settings 93 disabling 93 enabling 93 time 93 sleep mode 93 small paper output bin, selecting 89 smeared toner, problemsolving 184 software embedded Web server 49 embedded Web server, Macintosh 58 HP Easy Printer Care 50, 110 HP Printer Utility 57 HP Web Jetadmin 49 Macintosh 57 problems 193 settings 46, 54 software license agreement 206 supported operating systems 54 supported operating systems, Windows 42 uninstalling for Windows 48 uninstalling Macintosh 54 Solaris software 51 solving direct-connect problems 190 network problems 190 walk-up USB printing problems 191 special media guidelines 80 special paper guidelines 80 specifications electrical and acoustic 214 features 6 operating environment 214 physical 214 specks, problem-solving 183, 186 Spool32 errors 194 spots, problem-solving 183, 186 status embedded Web server 114 HP Easy Printer Care 111 HP Printer Utility, Macintosh 58 Macintosh services tab 62 messages, types of 147 status, supplies control panel messages 12 stopping a print request 100 storage, job accessing 96 features 96 Macintosh settings 58, 61 store jobs Windows 104 stored jobs creating 96 deleting 97 printing 96 security 118 storing print cartridges 121 straight-through paper path 89 subnet mask 68 supplies counterfeit 121 managing 20 non-HP 121 ordering 200 ordering through embedded Web server 115 part numbers 201 recycling 217 replacement intervals 121 replacing print cartridges 122 status, viewing with embedded Web server 114 status, viewing with HP Printer Utility 58 supplies status control panel messages 12 supplies status page, printing 18 supplies, status HP Easy Printer Care 111 supply messages configuring 20 ENWW supply-status, Services tab Macintosh 62 Windows 104 support embedded Web server links 115 HP Printer Utility pages 58 online 104, 209 repacking product 210 service information form 211 supported media 75 system requirements embedded Web server 113 system setup menu 26 T TCP/IP manually configuring IPv4 parameters 68 manually configuring IPv6 parameters 69 TCP/IP settings 30 technical support online 209 repacking product 210 service information form 211 temperature specifications 214 tests networks 34 text, problem-solving blurred 187 misformed characters 185 time clock, setting real- 94 tips 2 tire tracks, problem-solving 186 toner density setting 58 output quality, problemsolving 184 toner cartridges. See print cartridges top output bin locating 8 printing to 89 transparencies output bin 89 Tray 1 configuring 87 ENWW double-sided printing, Macintosh 61 loading 82 paper orientation 81 Tray 2 configuring 87 loading 84 Tray 3 physical specifications 214 trays capacity 79 configuring 87 double-sided printing, Macintosh 61 locating 8 Macintosh settings 58 paper orientation 81 part numbers 201 Show Me How menu 15 trays, input configuring 19 trays, status HP Easy Printer Care 111 troubleshooting blank pages 189 checklist 144 direct-connect problems 190 duplexing 181 EPS files 196 Macintosh problems 195 network problems 190 pages not printing 189 pages printing slowly 189 paper handling problems 177 repeating defects 188 Show Me How menu 15 transparencies 179 USB cables 189 walk-up USB printing problems 191 two-sided printing Macintosh 61 Macintosh settings 58 Show Me How menu 15 Windows 103 U uninstalling Macintosh software 54 uninstalling Windows software 48 universal print driver 44 UNIX software 51 upgrading firmware 138 upgrading memory 126 usage page, printing 18 USB cable, part number 202 USB configuration 64 USB devices installing 132 USB port supported 6 troubleshooting 189 troubleshooting Macintosh 196 USB storage accessories printing from 98 W wake time changing 94 setting 94 walk-up USB printing 98 warnings 2 warranty customer self repair 208 license 206 print cartridges 205 product 204 watermarks Windows 102 wavy paper, problem-solving 185 Web browser requirements embedded Web server 113 Web Jetadmin firmware updates 140 Web sites customer support 209 fraud reports 121 HP Web Jetadmin, downloading 116 Macintosh customer support 209 Material Safety Data Sheet (MSDS) 220 universal print driver 44 weight, product 214 white lines or spots, problemsolving 186 Windows driver settings 47 Index 231 drivers supported 43 problem-solving issues 194 supported operating systems 42 universal print driver 44 wrinkled paper, problemsolving 186 232 Index ENWW © 2009 Hewlett-Packard Development Company, L.P. www.hp.com *CE524-90910* *CE524-90910* CE524-90910
Source Exif Data:
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