Hp Laserjet Enterprise P3015Dn Printer Ce528Aaba Users Manual P3010 Series Printers User Guide ENWW

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HP LaserJet P3010 Series Printers
User Guide
Product use
Product management
Product maintenance
Problem solving
Additional product information:
www.hp.com/support/ljp3010series
HP LaserJet P3010 Series Printers
User Guide
Copyright and License
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CE524-90910
Edition 1, 4/2009
Trademark Credits
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
Microsystems, Inc.
Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of Microsoft
Corporation.
Windows Vista® is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
UNIX® is a registered trademark of The Open
Group.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Table of contents
1 Product basics
Conventions used in this guide ............................................................................................................ 2
Product comparison ............................................................................................................................. 3
Environmental features ........................................................................................................................ 5
Product features ................................................................................................................................... 6
Product views ....................................................................................................................................... 8
Front view ............................................................................................................................ 8
Rear view ............................................................................................................................. 9
2 Control panel
Control-panel layout ........................................................................................................................... 12
Use the control-panel menus ............................................................................................................. 14
Use the menus ................................................................................................................... 14
Show Me How menu .......................................................................................................................... 15
Retrieve job menu .............................................................................................................................. 16
Information menu ............................................................................................................................... 18
Paper handling menu ......................................................................................................................... 19
Manage supplies menu ...................................................................................................................... 20
Configure device menu ...................................................................................................................... 21
Printing menu ..................................................................................................................... 21
PCL sub-menu .................................................................................................. 22
Print Quality menu ............................................................................................................. 23
System setup menu ........................................................................................................... 26
I/O menu ............................................................................................................................ 30
Embedded Jetdirect and EIO <X> Jetdirect menus .......................................... 30
Resets menu ...................................................................................................................... 36
Diagnostics menu ............................................................................................................................... 38
Service menu ..................................................................................................................................... 39
3 Software for Windows
Supported operating systems for Windows ........................................................................................ 42
Supported printer drivers for Windows ............................................................................................... 43
HP Universal Print Driver (UPD) ........................................................................................................ 44
UPD installation modes ..................................................................................................... 44
ENWW iii
Select the correct printer driver for Windows ..................................................................................... 45
Priority for print settings ...................................................................................................................... 46
Change printer-driver settings for Windows ....................................................................................... 47
Remove software for Windows ........................................................................................................... 48
Supported utilities for Windows .......................................................................................................... 49
HP Web Jetadmin .............................................................................................................. 49
Embedded Web server ...................................................................................................... 49
HP Easy Printer Care ........................................................................................................ 50
Software for other operating systems ................................................................................................. 51
4 Use the product with Macintosh
Software for Macintosh ....................................................................................................................... 54
Supported operating systems for Macintosh ..................................................................... 54
Supported printer drivers for Macintosh ............................................................................. 54
Remove software from Macintosh operating systems ....................................................... 54
Priority for print settings for Macintosh .............................................................................. 54
Change printer-driver settings for Macintosh ..................................................................... 56
Software for Macintosh computers .................................................................................... 57
HP Printer Utility ................................................................................................ 57
Open the HP Printer Utility ............................................................... 57
HP Printer Utility features ................................................................. 58
Supported utilities for Macintosh ........................................................................................ 58
Embedded Web server ..................................................................................... 58
Use features in the Macintosh printer driver ....................................................................................... 59
Create and use printing presets in Macintosh ................................................................... 59
Resize documents or print on a custom paper size ........................................................... 59
Print a cover page .............................................................................................................. 59
Use watermarks ................................................................................................................. 60
Print multiple pages on one sheet of paper in Macintosh .................................................. 60
Print on both sides of the page (duplex printing) ............................................................... 61
Store jobs ........................................................................................................................... 61
Use the Services menu ...................................................................................................... 62
5 Connectivity
USB connection .................................................................................................................................. 64
Network configuration ......................................................................................................................... 65
Supported network protocols ............................................................................................. 65
Configure the network product ........................................................................................... 67
View or change network settings ...................................................................... 67
Set or change the network password ................................................................ 67
Manually configure IPv4 TCP/IP parameters from the control panel ................ 68
Manually configure IPv6 TCP/IP parameters from the control panel ................ 69
Disable network protocols (optional) ................................................................. 70
iv ENWW
Disable IPX/SPX, AppleTalk, or DLC/LLC ........................................ 70
Link speed and duplex settings ......................................................................... 71
6 Paper and print media
Understand paper and print media use .............................................................................................. 74
Supported paper and print media sizes .............................................................................................. 75
Custom paper sizes ............................................................................................................................ 77
Supported paper and print media types ............................................................................................. 78
Tray and bin capacity ......................................................................................................................... 79
Special paper or print media guidelines ............................................................................................. 80
Load trays ........................................................................................................................................... 81
Paper orientation for loading trays ..................................................................................... 81
Load Tray 1 ....................................................................................................................... 82
Load Tray 2 or an optional 500-sheet tray ......................................................................... 84
Configure trays ................................................................................................................................... 87
Configure a tray when loading paper ................................................................................. 87
Configure a tray to match print job settings ....................................................................... 87
Configure a tray by using the Paper Handling menu ......................................................... 87
Select the paper by source, type, or size ........................................................................... 88
Source ............................................................................................................... 88
Type and size .................................................................................................... 88
Use paper output options .................................................................................................................. 89
Print to the top (standard) output bin ................................................................................. 89
Print to the rear output bin ................................................................................................. 89
7 Use product features
Economy settings ............................................................................................................................... 92
EconoMode ........................................................................................................................ 92
Sleep delay ........................................................................................................................ 93
Set sleep delay .................................................................................................. 93
Disable or enable sleep mode ........................................................................... 93
Wake time .......................................................................................................................... 94
Set the real-time clock ....................................................................................... 94
Set the wake time .............................................................................................. 94
Use job-storage features .................................................................................................................... 96
Create a stored job ............................................................................................................ 96
Print a stored job ................................................................................................................ 96
Delete a stored job ............................................................................................................. 97
Walk-up USB printing ......................................................................................................................... 98
8 Print tasks
Cancel a print job ............................................................................................................................. 100
Stop the current print job from the control panel .............................................................. 100
ENWW v
Stop the current print job from the software program ...................................................... 100
Use features in the Windows printer driver ...................................................................................... 101
Open the printer driver ..................................................................................................... 101
Use printing shortcuts ...................................................................................................... 101
Set paper and quality options .......................................................................................... 102
Set document effects ....................................................................................................... 102
Set document finishing options ........................................................................................ 103
Set job storage options .................................................................................................... 104
Obtain support and product-status information ................................................................ 104
Set advanced printing options ......................................................................................... 105
9 Manage and maintain the product
Print the information and show-me-how pages ................................................................................ 108
Use the HP Easy Printer Care software ........................................................................................... 110
Open the HP Easy Printer Care software ........................................................................ 110
HP Easy Printer Care software sections .......................................................................... 111
Use the embedded Web server ........................................................................................................ 113
Open the embedded Web server by using a network connection ................................... 113
Embedded Web server sections ...................................................................................... 114
Use HP Web Jetadmin software ...................................................................................................... 116
Use security features ........................................................................................................................ 117
IP Security ....................................................................................................................... 117
Secure the embedded Web server .................................................................................. 117
Secure Disk Erase ........................................................................................................... 117
Data affected ................................................................................................... 118
Additional Information ..................................................................................... 118
HP Encrypted High Performance hard disks ................................................................... 118
Hardware integration pocket ............................................................................................ 118
Secure stored jobs ........................................................................................................... 118
Lock the control panel menus .......................................................................................... 119
Lock the formatter ............................................................................................................ 120
Manage supplies .............................................................................................................................. 121
Print-cartridge storage ..................................................................................................... 121
HP policy on non-HP print cartridges ............................................................................... 121
HP fraud hotline and Web site ......................................................................................... 121
Supplies life ..................................................................................................................... 121
Replace supplies and parts .............................................................................................................. 122
Supply replacement guidelines ........................................................................................ 122
Change the print cartridge ............................................................................................... 122
Install memory, internal USB devices, and external I/O cards ......................................................... 126
Overview .......................................................................................................................... 126
Install memory ................................................................................................................. 126
Install product memory .................................................................................... 126
vi ENWW
Check DIMM installation .................................................................................................. 130
Save resources (permanent resources) ......................................................................... 130
Enable memory for Windows ........................................................................................... 131
Install internal USB devices ............................................................................................. 132
Install EIO cards .............................................................................................................. 135
Clean the product ............................................................................................................................. 137
Clean the exterior ............................................................................................................ 137
Clean the paper path ....................................................................................................... 137
Upgrade the firmware ....................................................................................................................... 138
Determine the current firmware version ........................................................................... 138
Download new firmware from the HP Web site ............................................................... 138
Transfer the new firmware to the product ........................................................................ 138
Use the flash executable file to update the firmware ...................................... 138
Use FTP to upload the firmware through a browser ....................................... 139
Use FTP to upgrade the firmware on a network connection ........................... 139
Use HP Web Jetadmin to upgrade the firmware ............................................. 140
Use Microsoft Windows commands to upgrade the firmware ......................... 140
Upgrade the HP Jetdirect firmware .................................................................................. 140
10 Solve problems
Solve general problems .................................................................................................................... 144
Troubleshooting checklist ................................................................................................ 144
Factors that affect product performance .......................................................................... 145
Restore factory settings .................................................................................................................... 146
Interpret control-panel messages ..................................................................................................... 147
Control-panel message types .......................................................................................... 147
Control-panel messages .................................................................................................. 147
Jams ................................................................................................................................................. 162
Common causes of jams ................................................................................................. 162
Clear jams ........................................................................................................................ 163
Clear jams from Tray 1 .................................................................................... 163
Clear jams from Tray 2 or an optional 500-sheet tray ..................................... 164
Clear jams from the top cover ......................................................................... 167
Clear jams from the rear door and the fuser area ........................................... 169
Clear jams from the duplexer .......................................................................... 172
Jam recovery ................................................................................................................... 176
Paper-handling problems ................................................................................................................. 177
Product feeds multiple sheets .......................................................................................... 177
Product feeds incorrect page size ................................................................................... 177
Product pulls from incorrect tray ...................................................................................... 178
Paper does not feed automatically .................................................................................. 178
Paper does not feed from Tray 2, 3, or 4 ......................................................................... 179
Transparencies or glossy paper will not feed .................................................................. 179
ENWW vii
Envelopes jam or will not feed in the product .................................................................. 180
Output is curled or wrinkled ............................................................................................. 180
Product does not duplex or duplexes incorrectly ............................................................. 181
Solve print-quality problems ............................................................................................................. 182
Print-quality problems associated with paper .................................................................. 182
Print-quality problems associated with the environment .................................................. 182
Print-quality problems associated with jams .................................................................... 182
Image defect examples .................................................................................................... 183
Repetitive defects ruler .................................................................................................... 188
Solve performance problems ........................................................................................................... 189
Solve connectivity problems ............................................................................................................. 190
Solve direct-connect problems ........................................................................................ 190
Solve network problems .................................................................................................. 190
Solve walk-up USB printing problems .............................................................................................. 191
Product software problems ............................................................................................................... 193
Solve common Windows problems ................................................................................................. 194
Solve common Macintosh problems ................................................................................................ 195
Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 200
Part numbers .................................................................................................................................... 201
Paper-handling accessories ............................................................................................ 201
Print cartridges ................................................................................................................. 201
Memory ............................................................................................................................ 201
Cables and interfaces ...................................................................................................... 202
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 204
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 205
End User License Agreement .......................................................................................................... 206
Customer self-repair warranty service .............................................................................................. 208
Customer support ............................................................................................................................. 209
Repack the product .......................................................................................................................... 210
Service information form .................................................................................................................. 211
Appendix C Specifications
Physical specifications ..................................................................................................................... 214
Power consumption, electrical specifications, and acoustic emissions ............................................ 214
Operating environment ..................................................................................................................... 214
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 216
Environmental product stewardship program ................................................................................... 217
viii ENWW
Protecting the environment .............................................................................................. 217
Ozone production ............................................................................................................ 217
Power consumption ......................................................................................................... 217
Toner consumption .......................................................................................................... 217
Paper use ........................................................................................................................ 217
Plastics ............................................................................................................................ 217
HP LaserJet print supplies ............................................................................................... 217
Return and recycling instructions ..................................................................................... 218
United States and Puerto Rico ........................................................................ 218
Multiple returns (more than one cartridge) ..................................... 218
Single returns ................................................................................. 218
Shipping .......................................................................................... 218
Non-U.S. returns ............................................................................................. 218
Paper ............................................................................................................................... 218
Material restrictions .......................................................................................................... 219
Disposal of waste equipment by users in private households in the European Union .... 219
Chemical substances ....................................................................................................... 219
Material Safety Data Sheet (MSDS) ................................................................................ 220
For more information ....................................................................................................... 220
Declaration of conformity .................................................................................................................. 221
Safety statements ............................................................................................................................. 222
Laser safety ..................................................................................................................... 222
Canadian DOC regulations .............................................................................................. 222
VCCI statement (Japan) .................................................................................................. 222
Power cord statement (Japan) ......................................................................................... 222
EMC statement (Korea) ................................................................................................... 222
Laser statement for Finland ............................................................................................. 223
Substances Table (China) ............................................................................................... 224
Index ................................................................................................................................................................. 225
ENWW ix
xENWW
1 Product basics
●Conventions used in this guide
●Product comparison
●Environmental features
●Product features
●Product views
ENWW 1
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.
2 Chapter 1 Product basics ENWW
Product comparison
HP LaserJet P3015 printer (base
model)
CE525A
2
1
●Prints up to 42 pages per minute (ppm) on Letter size paper and
40 ppm on A4 size paper
●Contains 96 megabytes (MB) of random access memory (RAM).
Expandable to 1 GB.
●Tray 1 holds up to 100 sheets
●Tray 2 holds up to 500 sheets
●250-sheet face-down output bin
●50-sheet face-up output bin
●4-line graphical control-panel display
●Hi-speed USB 2.0 port
●USB port on the front of the product for walk-up printing
●Enhanced input/output (EIO) slot
●One open dual inline memory module (DIMM) slot
HP LaserJet P3015d printer
CE526A
2
1
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
●10-key numeric keypad on the control panel
●Automatic two-sided (duplex) printing
●Contains 128 MB RAM. Expandable to 1 GB
●Hardware integration pocket for installing third-party security
devices
HP LaserJet P3015n printer
CE527A
2
1
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
●10-key numeric keypad on the control panel
●Embedded HP Jetdirect networking
●Contains 128 MB RAM. Expandable to 1 GB
●Hardware integration pocket for installing third-party security
devices
ENWW Product comparison 3
HP LaserJet P3015dn printer
CE528A
2
1
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
●10-key numeric keypad on the control panel
●Automatic two-sided (duplex) printing
●Embedded HP Jetdirect networking
●Contains 128 MB RAM. Expandable to 1 GB
●Hardware integration pocket for installing third-party security
devices
HP LaserJet P3015x printer
CE529A
2
1
3
Has the same features as the HP LaserJet P3015 printer, with the
following differences:
●10-key numeric keypad on the control panel
●Automatic two-sided (duplex) printing
●Embedded HP Jetdirect networking
●Contains 128 MB RAM. Expandable to 1 GB
●One additional 500-sheet input tray (Tray 3)
●Hardware integration pocket for installing third-party security
devices
4 Chapter 1 Product basics ENWW
Environmental features
Duplex Save paper by using duplex printing as your default print setting.
Recycling Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings Save energy by initiating sleep mode for the product.
HP Smart Web printing Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need
for printing meaningful information while minimizing waste.
Job storage Use the job storage features to manage print jobs. By using job storage, you activate printing
while you are at the shared product, eliminating lost print jobs that are then reprinted.
ENWW Environmental features 5
Product features
Feature Description
Performance ●540 MHz processor
User interface ●Control-panel help
●4-line graphical display with numeric keypad. (The keypad is not included for the base model)
●HP Easy Printer Care software (a Web-based status and problem-solving tool)
●Windows® and Macintosh printer drivers
●Embedded Web server to access support and order supplies (for network-connected models
only)
Printer drivers ●HP PCL 5 Universal Print Driver for Windows (HP UPD PCL 5)
●HP PCL 6
●HP postscript emulation Universal Print Driver for Windows (HP UPD PS)
Resolution ●FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
business text and graphics
●ProRes 1200—produces 1200-dpi printing for the best quality in line art and graphic images
●600 dpi—provides the fastest printing
Storage features ●Fonts, forms, and other macros
●Job retention
Fonts ●103 internal scalable fonts available for PCL and 93 for HP UPD postscript emulation
●80 device-matching screen fonts in TrueType format available with the software solution
●Additional fonts can be added through USB
Accessories ●HP 500-sheet input tray (up to two additional trays)
Connectivity ●Hi-Speed Host USB 2.0 connection
●HP Jetdirect full-featured embedded print server (for the n, dn, and x models only) with IPv4,
IPv6, and IP Security.
●USB port on the front of the product for walk-up printing
●HP Web Jetadmin software
●Enhanced input/output (EIO) slot
Supplies ●The supplies status page contains information about toner level, page count, and estimated
percent of life remaining.
●For information about print cartridges, see www.hp.com/go/learnaboutsupplies.
●The product checks for an authentic HP print cartridge at installation.
●Internet-enabled supply-ordering capabilities (using HP Easy Printer Care)
6 Chapter 1 Product basics ENWW
Feature Description
Supported operating systems ●Microsoft® Windows® 2000, Windows® XP, Windows Server 2003, Windows Server 2008,
and Windows Vista®
●Macintosh OS X V10.3, V10.4, V10.5, and later
●Novell NetWare
●UNIX®
●Linux
Security ●Secure Disk Erase
●Security lock (optional)
●Job retention
●User PIN authentication for stored jobs
●IPsec security
●HP encrypted High Performance EIO hard drive (optional)
●Hardware integration pocket for installing third-party security devices (not included for the base
model)
Accessibility ●The online user guide is compatible with text screen-readers.
●The print cartridge can be installed and removed by using one hand.
●All doors and covers can be opened by using one hand.
●Paper can be loaded in Tray 1 by using one hand.
ENWW Product features 7
Product views
Front view
2
1
8
9
7
6
5
43
2
1
12
10
11
1Extension for the top output bin
2Top output bin
3Top cover (provides access to the print cartridge and the label that lists the model and serial number)
4Hardware integration pocket for installing third-party security devices (not included for the base model)
5Control-panel display
6Control-panel buttons (the 10-key numeric keypad is not available on the base model)
7USB port for walk-up printing
8On/off button
9Optional Tray 4
10 Optional Tray 3 (included with the x model)
11 Tray 2
12 Tray 1 (pull to open)
8 Chapter 1 Product basics ENWW
Rear view
6
2
1
7
543
1Right-side cover (provides access to the DIMM slot and additional USB ports)
2RJ.45 network connection (for the n, dn, and x models only)
3EIO slot (covered)
4Hi-speed USB 2.0 connection, for connecting directly to a computer
5Rear door (pull open to a 45° angle for straight-through printing and to a 90° angle to clear jams)
6Power connection
7Slot for a cable-type security lock
ENWW Product views 9
10 Chapter 1 Product basics ENWW
2 Control panel
●Control-panel layout
●Use the control-panel menus
●Show Me How menu
●Retrieve job menu
●Information menu
●Paper handling menu
●Manage supplies menu
●Configure device menu
●Diagnostics menu
●Service menu
ENWW 11
Control-panel layout
Use the control panel to obtain product and job status information and to configure the product.
123
4
5
6
7
8
11
9
10
14
13
12
Number Button or light Function
1Control-panel display Shows status information, menus, help information, and error messages
2 Up arrow Navigates to the previous item in the list, or increases the value of numeric items
3 Menu button Opens and closes the menus
4OK button ●Saves the selected value for an item
●Performs the action that is associated with the item that is highlighted on
the control-panel display
●Clears an error condition when the condition is clearable
●Opens the menus when the product is in the Ready state
5Ready light ●On: The product is online and ready to accept data to print.
●Off: The product cannot accept data because it is offline (paused) or has
experienced an error.
●Blinking: The product is going offline. The product stops processing the
current job and expels all of the active pages from the paper path.
6 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
7Data light ●On: The product has data to print, but is waiting to receive all of the data.
●Off: The product has no data to print.
●Blinking: The product is processing or printing the data.
8Attention light ●On: The product has experienced a problem. See the control-panel
display.
●Off: The product is functioning without error.
●Blinking: Action is required. See the control-panel display.
12 Chapter 2 Control panel ENWW
Number Button or light Function
9Numeric keypad
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
Enter numeric values
10 C Clear button
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
Returns values to their defaults and exits the help screen
11 Folder button
NOTE: This item is not
included for the HP LaserJet
P3011 or HP LaserJet P3015
printers.
Provides quick access to the RETRIEVE JOB menu
12 Back arrow Backs up one level in the menu tree or backs up one numeric entry
13 Stop button Cancels the current print job and clears the pages from the product
14 Help button ●Provides information about the message on the control-panel display
●Exits the Help screen
ENWW Control-panel layout 13
Use the control-panel menus
You can perform most routine printing tasks from the computer through the printer driver or software
program. This is the most convenient way to control the product, and it overrides the product control-
panel settings. See the help files for the software program, or for more information about opening the
printer driver, see Change printer-driver settings for Windows on page 47 or Change printer-driver
settings for Macintosh on page 56.
You can also control the product by changing settings in the product’s control panel. Use the control
panel to access features not supported by the printer driver or software program, and to configure trays
for paper size and type.
Use the menus
1. Press the Menu button .
2. Press the down arrow or the up arrow to navigate the listings.
3. Press the OK button to select the option.
4. Press the back arrow to return to the previous level.
5. Press the Menu button to exit the menu.
6. Press the help button to see more information about an item.
The following are the main menus.
Main menus SHOW ME HOW
RETRIEVE JOB
INFORMATION
PAPER HANDLING
MANAGE SUPPLIES
CONFIGURE DEVICE
DIAGNOSTICS
SERVICE
14 Chapter 2 Control panel ENWW
Show Me How menu
Use the SHOW ME HOW menu to print instructions for using the product.
To display: Press the Menu button , and then select the SHOW ME HOW menu.
Item Explanation
CLEAR JAMS Provides instructions for clearing jams on the product.
LOAD TRAYS Provides instructions for loading and configuring trays.
LOAD SPECIAL MEDIA Provides instructions for loading special print media such as envelopes,
transparencies, and labels.
PRINT BOTH SIDES Provides instructions for printing on both sides of the paper (duplex printing).
SUPPORTED PAPER Provides a list of the supported paper and print media.
PRINT HELP GUIDE Prints a page that shows links to additional help on the Web.
PRODUCT VIEWS Prints a page that explains the product components.
ENWW Show Me How menu 15
Retrieve job menu
Use the RETRIEVE JOB menu to view listings of all stored jobs.
To display: Press the Menu button , and then select the RETRIEVE JOB menu.
Item Sub-item Options Description
<USER NAME> Each user who has stored jobs is listed
by name. Select the appropriate user
name to see a list of stored jobs.
ALL JOBS (WITH PIN) PRINT
PRINT AND DELETE
DELETE
This message appears if a user has two
or more stored jobs that require a PIN.
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
ALL JOBS (NO PIN) PRINT
PRINT AND DELETE
DELETE
This message appears if a user has two
or more stored jobs that do not require a
PIN.
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
<JOB NAME X> PRINT
PRINT AND DELETE
DELETE
Each job is listed by name.
Either the PRINT option or the PRINT
AND DELETE option displays,
depending on the type of jobs listed.
Use the COPIES option to specify the
number of copies of the job to print.
16 Chapter 2 Control panel ENWW
Item Sub-item Options Description
COPIES Specifies the number of copies of the job
to print. The default is 1.
For the ALL JOBS (NO PIN) and ALL
JOBS (WITH PIN) menus, two more
options are available:
●If you select the JOB option, the
number of copies specified in the
driver are printed.
●If you select the CUSTOM VALUE
menu, another setting displays
where you can specify the number
of copies of the job to be printed.
The number of copies that were
specified in the driver are multiplied
by the number of copies specified
on the control panel. For example, if
you specified two copies in the
driver and specify two copies on the
control panel, a total of four copies
of the job are printed.
USB STORAGE <FOLDER NAME>
<JOB NAME>
COPIES This menu displays if you have
connected a USB storage accessory to
the front of the product. Select the folder
and the name of the file, and then select
the number of copies to print.
ENWW Retrieve job menu 17
Information menu
Use the INFORMATION menu to access and print specific product information.
To display: Press the Menu button , and then select the INFORMATION menu.
Item Description
PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current
settings of the control-panel menu items.
PRINT CONFIGURATION Prints the product configuration pages, which show the printer settings and
installed accessories.
PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for the supplies; reports statistics on
total number of pages and jobs processed, serial number, page counts, and
maintenance information.
HP provides approximations of the remaining life for the supplies as a
customer convenience. The actual remaining supply levels might be different
than the approximations provided.
PRINT USAGE PAGE Prints a count of all paper sizes that have passed through the product, lists
whether they were one-sided or two-sided, and reports the page count.
PRINT DEMO PAGE Prints a demonstration page.
PRINT FILE DIRECTORY Prints the name and directory of files stored in the product.
PRINT PCL FONT LIST Prints the available PCL fonts.
PRINT PS FONT LIST Prints the available PS fonts.
18 Chapter 2 Control panel ENWW
Paper handling menu
Use this menu to configure input trays by size and type. It is important to correctly configure the trays
with this menu before you print for the first time.
To display: Press the Menu button , and then select the PAPER HANDLING menu.
NOTE: If you have used other HP LaserJet products, you might be accustomed to configuring Tray 1
to First mode or Cassette mode. On HP LaserJet P3010 Series printers, setting Tray 1 to ANY SIZE
and ANY TYPE is equivalent to First mode. Setting Tray 1 to a setting other than ANY SIZE or ANY
TYPE is equivalent to Cassette mode.
Menu item Value Description
TRAY 1 SIZE Select a paper size from the list. Configure the paper size for Tray 1. The
default is ANY SIZE. See Supported paper
and print media sizes on page 75 for a
complete list of available sizes.
TRAY 1 TYPE Select a paper type from the list. Configure the paper type for Tray 1. The
default is ANY TYPE. See Supported paper
and print media types on page 78 for a
complete list of available types.
TRAY <X> SIZE
X = 2 or optional 3 or 4
Select a paper size from the list. Configure the paper size for the indicated
tray. The default size is LETTER or A4,
depending on your country/region. See
Supported paper and print media sizes
on page 75 for a complete list of available
sizes.
TRAY <X> TYPE
X = 2 or optional 3 or 4
Select a paper type from the list. Configure the paper type for the indicated
tray. The default is PLAIN. See Supported
paper and print media types on page 78
for a complete list of available types.
ENWW Paper handling menu 19
Manage supplies menu
Use this menu to configure how the product alerts you when supplies are approaching the estimated
end of life.
To display: Press the Menu button , and then select the MANAGE SUPPLIES menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Menu item Sub-menu item Values Description
AT VERY LOW BLACK CARTRIDGE STOP
PROMPT TO CONTINUE
CONTINUE*
Select what the product should
do when the print cartridge is very
near the end of its estimated life.
STOP: The product stops until
you replace the cartridge.
PROMPT TO CONTINUE: The
product stops until you clear the
prompt message.
CONTINUE: The product
provides an alert message, but it
continues printing.
USER DEFINED LOW BLACK CARTRIDGE Use the arrow buttons or the
numeric keypad to enter the
percentage of estimated
cartridge life at which you want
the product to alert you.
20 Chapter 2 Control panel ENWW
Configure device menu
Use the CONFIGURE DEVICE menu for the following tasks:
●Change the default printing settings.
●Adjust the print quality.
●Change the system configuration and I/O options.
●Reset the default settings.
Printing menu
These settings affect only jobs without identified properties. Most jobs identify all of the properties and
override the values set from this menu.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
PRINTING menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Menu item Values Description
COPIES Range: 1 - 32000 Set the default number of copies for print
jobs. The default number is 1.
DEFAULT PAPER SIZE A list of available sizes appears. Set the default paper size.
DEFAULT CUSTOM PAPER SIZE ●UNIT OF MEASURE
●X DIMENSION
●Y DIMENSION
Set the default size for any custom print job.
DUPLEX OFF*
ON
Enable or disable two-sided printing.
NOTE: This menu is available only on the
d, dn, and x models.
DUPLEX BINDING LONG EDGE*
SHORT EDGE
Change the binding edge for two-sided
printing.
NOTE: This menu is available only on the
d, dn, and x models.
OVERRIDE A4/LETTER NO
YES*
Set the product to print an A4 job on letter-
size paper when no A4 paper is loaded.
MANUAL FEED OFF*
ON
Makes the MANUAL FEED setting the
default for jobs that do not select a tray.
EDGE TO EDGE OVERRIDE NO*
YES
Change the printable area of Letter and A4-
size paper to 2 mm from the left and right
edges for single-sided printing. The
standard printable area is 4 mm from the
left and right edges.
ENWW Configure device menu 21
Menu item Values Description
COURIER FONT REGULAR*
DARK
Select a version of the Courier font.
The DARK setting is an internal Courier
font available on HP LaserJet Series III
printers and older.
WIDE A4 NO *
YES
Change the printable area of A4 paper.
NO: The printable area is seventy-eight 10-
pitch characters on a single line.
YES: The printable area is eighty 10-pitch
characters on a single line.
PRINT PS ERRORS OFF*
ON
Print PS error pages.
PRINT PDF ERRORS OFF*
ON
Print PDF error pages.
PCL sub-menu
This menu configures settings for the printer control language.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, select the PRINTING
menu, and then select the PCL menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item Values Description
FORM LENGTH Sets vertical spacing from 5 to 128 lines for default paper
size. The default is 60.
ORIENTATION PORTRAIT*
LANDSCAPE
Set the default page orientation.
FONT SOURCE A list of available font sources
displays.
Selects the font source. The default is INTERNAL.
FONT NUMBER The product assigns a number to each font and lists the
numbers on the PCL font list. The range is 0 to 102. The
default is 0.
FONT PITCH Selects the font pitch. This item might not appear, depending
on the font selected. The range is 0.44 to 99.99. The default
is 10.00.
SYMBOL SET A list of available symbol sets
displays.
Selects any one of several available symbol sets at the
product control panel. A symbol set is a unique grouping of
all the characters in a font. PC-8 or PC-850 is recommended
for line-draw characters. The default is PC-8.
APPEND CR TO LF NO*
YES
Append a carriage return to each line-feed that is
encountered in backward-compatible PCL jobs (pure text, no
job control). Some environments indicate a new line by only
the line-feed control code.
22 Chapter 2 Control panel ENWW
Item Values Description
SUPPRESS BLANK PAGES NO*
YES
When generating your own PCL, extra form feeds are
included that would cause a blank page to be printed. Select
YES for form feeds to be ignored if the page is blank.
MEDIA SOURCE MAPPING The PCL5 MEDIA SOURCE MAPPING command selects an
input tray by a number that maps to the various available
trays and feeders.
STANDARD*The numbering is based on newer HP LaserJet printers with
updated changes to the numbering of trays and feeders.
CLASSIC The numbering is based on HP LaserJet 4 printers and earlier
models.
Print Quality menu
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
PRINT QUALITY menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item Sub-item Sub-item Values Description
SET
REGISTRATION
For each tray, setting the registration
shifts the margin alignment to center the
image on the page from top to bottom and
from left to right. You can also align the
image on the front with the image printed
on the back.
ADJUST TRAY <X> PRINT TEST PAGE
X1 SHIFT
Y1 SHIFT
X2 SHIFT
Y2 SHIFT
Shift from -20 to 20
along the X or Y
axes. 0 is the
default.
Print a test page and perform the
alignment procedure for each tray.
When it creates an image, the product
scans across the page from side to side
as the sheet feeds from top to bottom into
the product.
The scan direction is referred to as X. X1
is the scan direction for a single-sided
page or for the first side of a two-sided
page. X2 is the scan direction for the
second side of a two-sided page.
The feed direction is referred to as Y. Y1
is the feed direction for a single-sided
page or for the first side of a two-sided
page. Y2 is the feed direction for the
second side of a two-sided page.
ENWW Configure device menu 23
Item Sub-item Sub-item Values Description
FUSER MODES A list of paper types
displays.
NORMAL
HIGH2
HIGH1
LOW
LOW1
Each paper type has a default fuser
mode. Change the fuser mode only if you
are experiencing problems printing on
certain paper types. After you select a
type of paper, you can select a fuser mode
that is available for that type.
RESTORE MODES Return all fuser-mode settings to the
factory-default settings.
OPTIMIZE Optimize various print modes to solve
print-quality issues.
RESTORE OPTIMIZE Return all the settings in the OPTIMIZE
menu to the factory-default values.
RESOLUTION 300
600
FASTRES 1200*
PRORES 1200
Sets the resolution at which the product
prints.
300: Produces draft print quality.
600: Produces high print quality for text.
FASTRES 1200: Produces 1200-dpi print
quality for fast, high-quality printing of
business text and graphics.
PRORES 1200: Produces 1200-dpi print
quality for fast, high-quality printing of line
art and graphic images.
RET OFF
LIGHT
MEDIUM*
DARK
Use the Resolution Enhancement
technology (REt) setting to produce print
with smooth angles, curves, and edges.
REt does not affect print quality if the
resolution is set to the FASTRES 1200 or
PRORES 1200 settings. All other print
resolutions benefit from REt.
ECONOMODE OFF*
ON
EconoMode is a feature that allows the
product to use less toner per page.
Selecting this option extends the life of the
toner supply and might reduce the cost
per page. However, it also reduces print
quality. The printed page is adequate for
printing drafts.
HP does not recommend full-time use of
EconoMode. If EconoMode is used full-
time, the toner supply might outlast the
mechanical parts in the print cartridge. If
print quality begins to degrade under
these circumstances, you will need to
install a new print cartridge, even if there
is toner supply remaining in the cartridge.
TONER DENSITY 1 to 5 Lighten or darken the print on the page.
The lightest setting is 1, and the darkest
setting is 5. The default setting of 3 usually
produces the best results.
24 Chapter 2 Control panel ENWW
Item Sub-item Sub-item Values Description
AUTO CLEANING OFF*
ON
When auto-cleaning is on, the product
prints a cleaning page when the page
count reaches the CLEANING
INTERVAL setting.
CLEANING
INTERVAL
500*
1000
2000
5000
10000
20000
When AUTO CLEANING is on, this
option specifies the number of pages that
are printed before a cleaning page is
automatically printed.
AUTO CLEANING
SIZE
LETTER*
A4
When AUTO CLEANING is on, this
option specifies the paper size that is
used to print the cleaning page.
CREATE
CLEANING PAGE
Prints a page of instructions for cleaning
excess toner off the pressure roller in the
fuser.
NOTE: This option is available only for
the HP LaserJet P3011 printer, the
HP LaserJet P3015 printer, and the
HP LaserJet P3015n printer.
PROCESS
CLEANING PAGE
Create and process a cleaning page for
cleaning the pressure roller in the fuser.
When the cleaning process runs, a
cleaning page is printed. This page can be
discarded.
ENWW Configure device menu 25
System setup menu
Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product
personality (language), and jam recovery.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
SYSTEM SETUP menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item Sub-item Values Description
DATE/TIME DATE - - - - /[MMM]/[DD] YEAR =
[YYYY]/- - - /[DD] MONTH=
[YYYY]/[MMM]/- - DAY=
Set the correct date. The range for
the year is 2009 to 2037.
DATE FORMAT YYYY/MMM/DD*
MMM/DD/YYYY
DD/MMM/YYYY
Choose the order in which the
year, month, and day appear in the
date.
TIME - - :[MM] [PM] HOUR =
[HH]: - - [PM] MINUTE=
[HH]:[MM] - - AM/PM=
Select a configuration for
displaying the time.
TIME FORMAT 12 HOUR*
24 HOUR
Select whether to use the 12
HOUR or the 24 HOUR format.
JOB STORAGE LIMIT Continuous value
Range: 1–100
Default = 32
Specify the number of Quick Copy
jobs that can be stored on the
product.
JOB HELD TIMEOUT OFF*
1 HOUR
4 HOURS
1 DAY
1 WEEK
Set the amount of time that Quick
Copy jobs are kept before being
automatically deleted from the
queue. This menu item only
appears when a hard disk is
installed.
SHOW ADDRESS AUTO
OFF*
Specify whether the product’s IP
address is shown on the display
with the Ready message.
QUIET MODE OFF*
ON
Reduce noise during printing.
When this setting is turned on, the
product prints at a slower speed.
TRAY BEHAVIOR Control how the product handles
paper trays and related prompts at
the control panel.
26 Chapter 2 Control panel ENWW
Item Sub-item Values Description
USE REQUESTED TRAY EXCLUSIVELY*
FIRST
Set how to handle jobs that have
specified an input tray.
●EXCLUSIVELY: The product
never selects a different tray
when the user has indicated
that a specific tray should be
used, even if that tray is
empty.
●FIRST: The product can pull
from another tray if the
specified tray is empty, even
though the user specifically
indicated a tray for the job.
MANUALLY FEED PROMPT ALWAYS*
UNLESS LOADED
Specify when a manual feed
message should appear when the
type or size for a job does not
match the size or type configured
for Tray 1.
●ALWAYS: A prompt always
appears before printing a
manual-feed job.
●UNLESS LOADED: A
message appears only if the
multipurpose tray is empty or
does not match the size or
type of the job.
PS DEFER MEDIA ENABLED*
DISABLED
Specify how paper is handled
when printing from an Adobe PS
print driver.
●ENABLED: Use HP’s paper-
handling model.
●DISABLED: Use the Adobe
PS paper-handling model.
SIZE/TYPE PROMPT DISPLAY*
DO NOT DISPLAY
Specify whether the tray
configuration message appears
whenever a tray is closed.
●DISPLAY: The tray
configuration message
displays when a tray is
closed. You can configure the
tray size or type directly from
this message.
●DO NOT DISPLAY: The tray
configuration message does
not display.
ENWW Configure device menu 27
Item Sub-item Values Description
USE ANOTHER TRAY ENABLED*
DISABLED
Turn on or off the control-panel
prompt to select another tray when
the specified tray is empty.
●ENABLED: The product
prompts either to add paper to
the selected tray or to choose
a different tray.
●DISABLED: The product
prompts the user to add paper
to the tray that was initially
selected.
DUPLEX BLANK PAGES AUTO*
YES
Control how the product handles
two-sided jobs (duplexing).
●AUTO: Enables Smart
Duplexing, which instructs
the product not to process
both sides if the second side
is blank. This can improve
print speed.
●YES: Disables Smart
Duplexing and forces the
duplexer to flip the sheet of
paper even if it is printed on
only one side.
NOTE: This option is available
only for the HP LaserJet P3011n
printer or the HP LaserJet
P3011dn printer.
IMAGE ROTATION STANDARD*
ALTERNATE
Select the ALTERNATE setting if
you are having trouble aligning
images on preprinted forms.
SLEEP DELAY 1 MINUTE
15 MINUTES
30 MINUTES*
45 MINUTES
60 MINUTES
90 MINUTES
2 HOURS
Reduces power consumption
when the product has been
inactive for the selected period.
WAKE TIME <DAY OF THE WEEK> OFF*
CUSTOM
Configure the daily wake time for
the product.
DISPLAY BRIGHTNESS Range is 1 through 10. Set the brightness of the control
panel display. The default is 5.
28 Chapter 2 Control panel ENWW
Item Sub-item Values Description
PERSONALITY AUTO*
PCL
PDF
PS
Set the default personality.
CLEARABLE WARNINGS JOB*
ON
Sets whether a warning is cleared
on the control panel or when
another job is sent.
AUTO CONTINUE OFF
ON*
Determines product behavior
when the system generates an
Auto Continuable error.
JAM RECOVERY AUTO*
OFF
ON
Set whether the product tries to
reprint pages after a jam.
AUTO: The product reprints pages
if enough memory is available for
full-speed two-sided printing.
RAM DISK AUTO*
OFF
Sets how the RAM disk feature is
configured. This is only available if
there is no hard disk installed and
the printer has at least 8 MB of
memory.
AUTO: The product determines
the optimal RAM disk size based
on the amount of available
memory.
OFF: The RAM disk is disabled,
but a minimal RAM disk is still
active.
LANGUAGE A listing of available languages
appears.
Set the language for the product.
The default language is
ENGLISH.
ENWW Configure device menu 29
I/O menu
Items on the I/O (input/output) menu affect the communication between the product and the computer.
If the product contains an HP Jetdirect print server, you can configure basic networking parameters by
using this submenu. You can also configure these and other parameters through HP Web Jetadmin or
the embedded Web server.
For more information on these options, see Network configuration on page 65.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the I/
O menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item Sub-item Values Description
I/O TIMEOUT Range: 5 - 300 Set the product I/O TIMEOUT in
seconds. The default is 15
seconds.
Adjust timeout for the best
performance. If data from other
ports appears in the middle of your
print job, increase the timeout
value.
EMBEDDED JETDIRECT MENU
EIO <X> JETDIRECT MENU
See the next table for a list of options.
Embedded Jetdirect and EIO <X> Jetdirect menus
Item Sub-item Sub-item Values Description
INFORMATION PRINT SEC PAGE YES*
NO
YES: Prints a page that contains the current
security settings on the HP Jetdirect print
server.
NO: A security settings page is not printed.
TCP/IP ENABLE ON*
OFF
ON: Enable the TCP/IP protocol.
OFF: Disable the TCP/IP protocol.
HOST NAME An alphanumeric string, up to 32 characters,
used to identify the product. This name is
listed on the HP Jetdirect configuration page.
The default host name is NPIxxxxxx, where
xxxxxx is the last six digits of the LAN
hardware (MAC) address.
30 Chapter 2 Control panel ENWW
Item Sub-item Sub-item Values Description
IPV4 SETTINGS CONFIG METHOD BOOTP
DHCP*
AUTO IP
MANUAL
Specify the method that TCP/IPv4
parameters are configured on the
HP Jetdirect print server.
BOOTP: Automatic configuration from a
BootP (Bootstrap Protocol) server.
DHCP: Automatic configuration from a
DHCPv4 (Dynamic Host Configuration
Protocol) server. If selected and a DHCP
lease exists, the DHCP RELEASE and
DHCP RENEW menus are available to set
DHCP lease options.
AUTO IP: Automatic link-local IPv4
addressing. An address in the form
169.254.x.x is assigned automatically.
MANUAL: Use the MANUAL SETTINGS
menu to configure TCP/IPv4 parameters.
MANUAL
SETTINGS
IP ADDRESS
SUBNET MASK
DEFAULT
GATEWAY
(Available only if the CONFIG METHOD
menu is set to the MANUAL option)
Configure parameters directly from the
product control panel:
IP ADDRESS: The unique IP address
(n.n.n.n) of the product, where n is a value
from 0 to 255.
SUBNET MASK: The subnet mask (n.n.n.n)
for the product, where n is a value from 0 to
255.
DEFAULT GATEWAY: The IP address of the
gateway or router used for communications
with other networks.
DEFAULT IP AUTO IP*
LEGACY
Specify the IP address to default to when the
print server is unable to obtain an IP address
from the network during a forced TCP/IP
reconfiguration (for example, when manually
configured to use BootP or DHCP).
NOTE: This feature assigns a static IP
address that might interfere with a managed
network.
AUTO IP: A link-local IP address 169.254.x.x
is set.
LEGACY: The address 192.0.0.192 is set,
consistent with older HP Jetdirect products.
DHCP RELEASE YES
NO*
Specify whether to release the current DHCP
lease and the leased IP address.
NOTE: This menu displays if the CONFIG
METHOD is set to the DHCP option and a
DHCP lease for the print server exists.
ENWW Configure device menu 31
Item Sub-item Sub-item Values Description
DHCP RENEW YES
NO*
Specify whether the print server requests to
renew the DHCP lease.
NOTE: This menu appears if the CONFIG
METHOD menu is set to the DHCP option
and a DHCP lease for the print server exists.
PRIMARY DNS Specify the IP address (n.n.n.n) of a Primary
DNS Server.
SECONDARY DNS Specify the IP address (n.n.n.n) of a
Secondary Domain Name System (DNS)
Server.
IPV6 SETTINGS ENABLE ON*
OFF
Enable or disable IPv6 operation on the print
server.
ADDRESS MANUAL
SETTINGS
●ENABLE
●ADDRESS
Enable and manually configure a TCP/IPv6
address.
ENABLE: Choose ON to enable manual
configuration, or OFF to disable manual
configuration. The default is OFF.
ADDRESS: Type a 32 hexadecimal digit IPv6
node address that uses the colon
hexadecimal syntax.
DHCPV6 POLICY ROUTER
SPECIFIED*
ROUTER
UNAVAILABLE
ALWAYS
ROUTER SPECIFIED: The stateful auto-
configuration method to be used by the print
server is determined by a router. The router
specifies whether the print server obtains its
address, its configuration information, or both
from a DHCPv6 server.
ROUTER UNAVAILABLE: If a router is not
available, the print server should attempt to
obtain its stateful configuration from a
DHCPv6 server.
ALWAYS: Whether or not a router is
available, the print server always attempts to
obtain its stateful configuration from a
DHCPv6 server.
PRIMARY DNS Specify an IPv6 address for a primary DNS
server that the print server should use.
SECONDARY DNS Specify an IPv6 address for a secondary DNS
server that the print server should use.
32 Chapter 2 Control panel ENWW
Item Sub-item Sub-item Values Description
PROXY SERVER Specifies the proxy server to be used by
embedded applications in the product. A
proxy server is typically used by network
clients for Internet access. It caches Web
pages, and provides a degree of Internet
security, for those clients.
To specify a proxy server, enter its IPv4
address or fully-qualified domain name. The
name can be up to 255 octets.
For some networks, you might need to
contact your Internet Service Provider (ISP)
for the proxy server address.
PROXY PORT Type the port number used by the proxy
server for client support. The port number
identifies the port reserved for proxy activity
on your network, and can be a value from 0
to 65535.
IDLE TIMEOUT Configure the time period, in seconds, after
which an idle TCP print data connection is
closed (default is 270 seconds, 0 disables the
timeout).
IPX/SPX ENABLE ON*
OFF
Enable or disable the IPX/SPX protocol.
FRAME TYPE AUTO*
EN_8023
EN_II
EN_8022
EN_SNAP
Select the frame-type setting for your
network.
AUTO: Automatically sets and limits the
frame type to the first one detected.
EN_8023, EN_II, EN_8022, and EN_SNAP
are frame-type selections for Ethernet
networks
APPLETALK ENABLE ON*
OFF
Configures an AppleTalk network.
DLC/LLC ENABLE ON*
OFF
Enable or disable the DLC/LLC protocol.
SECURITY SECURE WEB HTTPS REQUIRED*
HTTPS OPTIONAL
For configuration management, specify
whether the embedded Web server will
accept communications using HTTPS
(Secure HTTP) only, or both HTTP and
HTTPS.
IPSEC KEEP
DISABLE*
Specify the IPSec status on the print server.
KEEP: IPSec status remains the same as
currently configured.
DISABLE: IPSec operation on the print
server is disabled.
802.1X RESET
KEEP*
Specify whether to keep the 802.1X settings
on the print server or to reset them to the
factory defaults.
ENWW Configure device menu 33
Item Sub-item Sub-item Values Description
RESET SECURITY YES
NO*
Specify whether the current security settings
on the print server will be saved or reset to
factory defaults.
DIAGNOSTICS EMBEDDED TESTS This menu provides tests to help diagnose
network hardware or TCP/IP network
connection problems.
Embedded tests help to identify whether a
network fault is internal or external to the
product. Use an embedded test to check
hardware and communication paths on the
print server. After you select and enable a test
and set the execution time, you must select
the EXECUTE option to initiate the test.
Depending on the execution time, a selected
test runs continuously until either the product
is turned off, or an error occurs and a
diagnostic page is printed.
LAN HW TEST YES
NO*
CAUTION: Running this embedded test will
erase your TCP/IP configuration.
Perform an internal loopback test, which
sends and receives packets only on the
internal network hardware. There are no
external transmissions on your network.
HTTP TEST YES
NO*
Check operation of HTTP by retrieving
predefined pages from the product, and test
the embedded Web server.
SNMP TEST YES
NO*
Check operation of SNMP communications
by accessing predefined SNMP objects on
the product.
DATA PATH TEST YES
NO*
Identify data path and corruption problems on
an HP postscript level 3 emulation product.
This test sends a predefined PS file to the
product. However, the test is paperless; the
file does not print.
SELECT ALL
TESTS
YES
NO*
Select all available embedded tests.
EXECUTION TIME
[M]
Specify the length of time (in minutes) that an
embedded test will run. You can select a
value from 0 to 24 minutes. If you select zero
(0), the test runs indefinitely until an error
occurs or the product is turned off.
Data gathered from the HTTP, SNMP, and
Data Path tests is printed after the tests have
completed.
EXECUTE YES
NO*
Select whether to initiate the selected tests.
34 Chapter 2 Control panel ENWW
Item Sub-item Sub-item Values Description
PING TEST Check network communications. This test
sends link-level packets to a remote network
host, then waits for an appropriate response.
To run a ping test, set the following items:
DEST TYPE IPV4
IPV6
Specify whether the target product is an IPv4
or IPv6 node.
DEST IPV4 Type the IPv4 address.
DEST IPV6 Type the IPv6 address.
PACKET SIZE Specify the size of each packet, in bytes, to
be sent to the remote host. The minimum is
64 (default) and the maximum is 2048.
TIMEOUT Specify the length of time, in seconds, to wait
for a response from the remote host. The
default is 1 and the maximum is 100.
COUNT Specify the number of ping test packets to
send for this test. Select a value from 0 to 100.
The default is 4. To configure the test to run
continuously, select 0.
PRINT RESULTS YES
NO*
If the ping test was not set for continuous
operation, you can print the test results.
EXECUTE YES
NO*
Specify whether to initiate the ping test.
PING RESULTS View the ping test status and results on the
control panel display. You can select the
following items:
PACKETS SENT Shows the number of packets (0 - 65535)
sent to the remote host since the most recent
test was initiated or completed. The default is
0.
PACKETS
RECEIVED
Shows the number of packets (0 - 65535)
received from the remote host since the most
recent test was initiated or completed. The
default is 0.
PERCENT LOST Shows the percent (0 to 100) of ping test
packets that were sent with no response from
the remote host since the most recent test
was initiated or completed. The default is 0.
RTT MIN Shows the minimum detected round-trip-
time (RTT), from 0 to 4096 milliseconds, for
packet transmission and response. The
default is 0.
RTT MAX Shows the maximum detected round-trip-
time (RTT), from 0 to 4096 milliseconds, for
packet transmission and response. The
default is 0.
ENWW Configure device menu 35
Item Sub-item Sub-item Values Description
RTT AVERAGE Shows the average round-trip-time (RTT),
from 0 to 4096 milliseconds, for packet
transmission and response. The default is 0.
PING IN
PROGRESS
YES
NO*
Select whether the control panel indicates
when a ping test is in progress.
REFRESH YES
NO*
When viewing the ping test results, this item
updates the ping test data with current
results. A refresh automatically occurs when
the menu times out or you manually return to
the main menu.
LINK SPEED AUTO*
10T HALF
10T FULL
100TX HALF
100TX FULL
100TX AUTO
1000TX FULL
The link speed and communication mode of
the print server must match the network. The
available settings depend on the product and
installed print server.
CAUTION: If you change the link setting,
network communications with the print server
and network product might be lost.
AUTO: The print server uses auto-
negotiation to configure itself with the highest
link speed and communication mode
allowed. If auto-negotiation fails, either
100TX HALF or 10T HALF is set depending
on the detected link speed of the hub/switch
port. (A 1000T half-duplex selection is not
supported.)
10T HALF: 10 Mbps, half-duplex operation.
10T FULL: 10 Mbps, full-duplex operation.
100TX HALF: 100 Mbps, half-duplex
operation.
100TX FULL: 100 Mbps, full-duplex
operation.
100TX AUTO: Limits auto-negotiation to a
maximum link speed of 100 Mbps.
1000TX FULL: 1000 Mbps, full-duplex
operation.
Resets menu
Use the RESETS menu to reset factory settings, disable and enable sleep mode, and update the product
after new supplies are installed.
To display: Press the Menu button , select the CONFIGURE DEVICE menu, and then select the
RESETS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
36 Chapter 2 Control panel ENWW
Item Sub-item Values Description
RESTORE FACTORY
SETTINGS
Clear the page buffer, remove all
perishable personality data,
reset the printing environment,
and return all default settings to
factory defaults.
SLEEP MODE OFF
ON*
Select whether the product can
enter sleep mode. If you turn this
setting off, you cannot change
any settings in the SLEEP
DELAY menu.
ENWW Configure device menu 37
Diagnostics menu
Use the DIAGNOSTICS menu to run tests that can help you identify and solve problems with the product.
To display: Press the Menu button , and then select the DIAGNOSTICS menu.
NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no
default.
Item Sub-item Values Description
PRINT EVENT LOG Prints a report containing the last
50 entries in the product’s event
log, starting with the most recent.
SHOW EVENT LOG Displays the last 50 events, starting
with the most recent.
PAPER PATH SENSORS Performs a test on each of the
product’s sensors to determine if
they are working correctly and
displays the status of each sensor.
PAPER PATH TEST Tests the paper-handling features
of the product, such as the
configuration of the trays.
PRINT TEST PAGE Generates a page for testing the
paper-handling features. You must
define the path for the test in order
to test specific paper paths.
SOURCE ALL TRAYS
TRAY 1
TRAY 2*
TRAY 3
TRAY 4
Specifies whether the test page is
printed from all trays or from a
specific tray.
DUPLEX OFF
ON
Determines whether the duplexer
is included in the test.
NOTE: This option is available
only for the HP LaserJet P3011n
printer and the HP LaserJet
P3011dn printer.
COPIES 1*
10
50
100
500
Determines how many pages
should be sent from the specified
source as part of the test.
MANUAL SENSOR TEST Performs tests to determine
whether the paper path sensors are
operating correctly.
38 Chapter 2 Control panel ENWW
Item Sub-item Values Description
MANUAL SENSOR
TEST 2
Performs additional tests to
determine whether the paper path
sensors are operating correctly.
COMPONENT TEST A list of available components
appears.
Activate individual parts
independently to isolate noise,
leaking, and other hardware
issues.
PRINT/STOP TEST Range is 0 - 60,000 milliseconds.
The default is 0.
Isolates print quality faults more
accurately by stopping the product
in mid-print cycle, which allows you
to see where the image begins to
degrade. This causes a jam
message that might need to be
manually cleared. A service
representative should perform this
test.
PRINT FUSER TEST
PAGE
Print this page to determine the
current status of the fuser.
SIGNATURE CHECK CANCEL IF BAD*
PROMPT IF BAD
Configure how the product
responds during a firmware
upgrade if the firmware-upgrade
code does not match the product
signature.
Service menu
The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized
service personnel.
ENWW Service menu 39
40 Chapter 2 Control panel ENWW
3 Software for Windows
●Supported operating systems for Windows
●Supported printer drivers for Windows
●HP Universal Print Driver (UPD)
●Select the correct printer driver for Windows
●Priority for print settings
●Change printer-driver settings for Windows
●Remove software for Windows
●Supported utilities for Windows
●Software for other operating systems
ENWW 41
Supported operating systems for Windows
●Windows Vista (32-bit and 64-bit)
●Windows XP (32-bit and 64-bit)
●Windows Server 2008 (32-bit and 64-bit)
●Windows Server 2003 (32-bit and 64-bit)
●Windows 2000 (32-bit)
42 Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows
●HP PCL 6 (default printer driver)
●HP postscript emulation Universal Print Driver (HP UPD PS)
●HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/
go/ljp3010series_software
The printer drivers include online Help.
NOTE: For more information about the UPD, see www.hp.com/go/upd.
ENWW Supported printer drivers for Windows 43
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode ●Use this mode if you are installing the driver from a CD for a single computer.
●When installed from the CD that comes with the product, UPD operates like
traditional printer drivers. It operates with a specific product.
●If you use this mode, you must install UPD separately for each computer and
for each product.
Dynamic mode ●To use this mode, download UPD from the Internet. See www.hp.com/go/
upd.
●Dynamic mode allows you to use a single driver installation, so you can discover
and print to HP products in any location.
●Use this mode if you are installing UPD for a workgroup.
44 Chapter 3 Software for Windows ENWW
Select the correct printer driver for Windows
Printer drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). Check the installation notes and readme files on the product CD for
additional software and languages.
HP PCL 6 driver description
●Provided on the product CD and at www.hp.com/go/ljp3010series_software
●Provided as the default driver
●Recommended for printing in all Windows environments
●Provides the overall best speed, print quality, and product-feature support for most users
●Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows
environments
●Might not be fully compatible with third-party and custom software programs that are based on
PCL 5
HP UPD PS driver description
●Provided on the product CD and at www.hp.com/go/ljp3010series_software
●Recommended for printing with Adobe
®
software programs or with other highly graphics-intensive
software programs
●Provides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 5 driver description
●Installs from the Add Printer wizard
●Recommended for general office printing in Windows environments
●Compatible with previous PCL versions and older HP LaserJet products
●The best choice for printing from third-party or custom software programs
●The best choice when operating with mixed environments, which require the product to be set to
PCL 5 (UNIX, Linux, mainframe)
●Designed for use in corporate Windows environments to provide a single driver for use with multiple
printer models
●Preferred when printing to multiple printer models from a mobile Windows computer
ENWW Select the correct printer driver for Windows 45
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
●Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
●Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and usually do not override changes made in the Page Setup dialog box.
●Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override
settings anywhere else in the printing software. You can change most of the print settings here.
●Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
●Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
46 Chapter 3 Software for Windows ENWW
Change printer-driver settings for Windows
Change the settings for all print jobs
until the software program is closed
Change the default settings for all
print jobs
Change the product configuration
settings
1. On the File menu in the software
program, click Print.
2. Select the driver, and then click
Properties or Preferences.
The steps can vary; this procedure is
most common.
1. Windows XP, Windows Server
2003, and Windows Server 2008
(using the default Start menu
view): Click Start, and then click
Printers and Faxes.
-or-
Windows 2000, Windows XP,
Windows Server 2003, and
Windows Server 2008 (using the
Classic Start menu view): Click
Start, click Settings, and then click
Printers.
-or-
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then
select Printing Preferences.
1. Windows XP, Windows Server
2003, and Windows Server 2008
(using the default Start menu
view): Click Start, and then click
Printers and Faxes.
-or-
Windows 2000, Windows XP,
Windows Server 2003, and
Windows Server 2008 (using the
Classic Start menu view): Click
Start, click Settings, and then click
Printers.
-or-
Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then
select Properties.
3. Click the Device Settings tab.
ENWW Change printer-driver settings for Windows 47
Remove software for Windows
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click Start, Control Panel, and then Programs and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
48 Chapter 3 Software for Windows ENWW
Supported utilities for Windows
HP Web Jetadmin
HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize
product use, control color costs, secure products, and streamline supplies management by enabling
remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and
imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a
supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin
host.
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the product. It is not loaded on a network server.
The embedded Web server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the product in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see Print the information and show-me-how pages on page 108.)
For a complete explanation of the features and functionality of the embedded Web server, see Use the
embedded Web server on page 113.
ENWW Supported utilities for Windows 49
HP Easy Printer Care
HP Easy Printer Care software is a program that you can use for the following tasks:
●Check the product status
●Check the supplies status and use HP SureSupply to shop online for supplies
●Set up alerts
●View product usage reports
●View product documentation
●Gain access to troubleshooting and maintenance tools
●Use HP Proactive Support to routinely scan your printing system and to prevent potential problems.
HP Proactive Support can update software, firmware, and HP printer drivers.
You can view HP Easy Printer Care software when the product is directly connected to your computer
or when it is connected to a network.
Supported operating systems ●Microsoft® Windows 2000, Service Pack 4
●Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit)
●Microsoft Windows Server 2003, Service Pack 1 (32-bit
and 64-bit)
●Microsoft Windows Server 2008 (32-bit and 64-bit)
●Microsoft Windows Vista™ (32-bit and 64-bit)
Supported browsers ●Microsoft Internet Explorer 6.0 or 7.0
To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare. This Web site also
provides updated information about supported browsers and a list of HP products that support HP Easy
Printer Care software.
For more information about using HP Easy Printer Care software, see Open the HP Easy Printer Care
software on page 110.
50 Chapter 3 Software for Windows ENWW
Software for other operating systems
OS Software
UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to
install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX.
For the latest model scripts, go to www.hp.com/go/unixmodelscripts.
Linux For information, go to www.hp.com/go/linuxprinting.
ENWW Software for other operating systems 51
52 Chapter 3 Software for Windows ENWW
4 Use the product with Macintosh
●Software for Macintosh
●Use features in the Macintosh printer driver
ENWW 53
Software for Macintosh
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●Mac OS X V10.3.9, V10.4, V10.5, and later
NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported.
Supported printer drivers for Macintosh
The HP LaserJet software installer provides PostScript
®
Printer Description (PPD) files, Printer Dialog
Extensions (PDEs), and the HP Printer Utility for use with Mac OS X and Macintosh computers. The
HP printer PPD and PDE files, in combination with the built-in Apple PostScript printer drivers, provide
full printing functionality and access to specific HP printer features.
Remove software from Macintosh operating systems
You must have administrator rights to remove the software.
Mac OS X V10.3 and V10.4
1. Browse to the following folder:
Library/Printers/PPDs/Contents/Resources
2. Open the <lang>.lproj folder where <lang> is a two-letter language code.
3. Delete the .GZ file for this product.
4. Repeat steps 2 and 3 for each language folder.
Mac OS X V10.5
1. Browse to the following folder:
Library/Printers/PPDs/Contents/Resources
2. Delete the .GZ file for this product.
Priority for print settings for Macintosh
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
●Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.
●Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
54 Chapter 4 Use the product with Macintosh ENWW
●Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
●Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
ENWW Software for Macintosh 55
Change printer-driver settings for Macintosh
Change the settings for all print jobs
until the software program is closed
Change the default settings for all
print jobs
Change the product configuration
settings
1. On the File menu, click Print.
2. Change the settings that you want
on the various menus.
1. On the File menu, click Print.
2. Change the settings that you want
on the various menus.
3. On the Presets menu, click Save
as and type a name for the preset.
These settings are saved in the
Presets menu. To use the new settings,
you must select the saved preset option
every time you open a program and print.
Mac OS X V10.3 or Mac OS X V10.4
1. From the Apple menu, click System
Preferences and then Print &
Fax.
2. Click Printer Setup.
3. Click the Installable Options
menu.
Mac OS X V10.5
1. From the Apple menu, click System
Preferences and then Print &
Fax.
2. Click Options & Supplies.
3. Click the Driver menu.
4. Select the driver from the list, and
configure the installed options.
56 Chapter 4 Use the product with Macintosh ENWW
Software for Macintosh computers
HP Printer Utility
Use the HP Printer Utility to configure, administer, and set up product features that are not available
from the printer driver.
You can use the HP Printer Utility with HP products that are connected to the network with a universal
serial bus (USB) cable, an Ethernet cable, or a wireless connection.
Open the HP Printer Utility
Mac OS X V10.3 or Mac OS X V10.4 1. Open the Finder, click Applications, click Utilities, and then double-click
Printer Setup Utility.
2. Select the product that you want to configure, and then click Utility.
Mac OS X V10.5 1. From the Printer menu, click Printer Utility.
-or-
From the Print Queue, click the Utility icon.
ENWW Software for Macintosh 57
HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.
Item Description
Configuration Page Prints a configuration page.
Supplies Status Shows the device supplies status and provides links for online supplies-ordering.
HP Support Provides access to technical assistance, online supplies ordering, online registration, and
recycling and return information.
File Upload Transfers files from the computer to the device.
Upload Fonts Transfers font files from the computer to the device.
Firmware Update Transfers updated firmware files from the computer to the device.
Duplex Mode Turns on the automatic two-sided printing mode.
Economode & Toner Density Turns on the Economode setting to conserve toner, or adjusts toner density.
Resolution Changes the resolution settings, including the REt setting.
Lock Resources Locks or unlocks storage products, such as a hard disk.
Stored Jobs Manages print jobs that are stored on the device hard disk.
Trays Configuration Changes the default tray settings.
IP Settings Changes the device network settings and provides access to the embedded Web server.
Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name
that is listed on a network.
Additional Settings Provides access to the embedded Web server.
E-mail Alerts Configures the device to send e-mail notices for certain events.
Supported utilities for Macintosh
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. For more information, see Embedded Web server sections
on page 114.
58 Chapter 4 Use the product with Macintosh ENWW
Use features in the Macintosh printer driver
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1. On the File menu, click Print.
2. Select the driver.
3. Select the print settings.
4. In the Presets box, click Save As..., and type a name for the preset.
5. Click OK.
Use printing presets
1. On the File menu, click Print.
2. Select the driver.
3. In the Presets box, select the printing preset that you want to use.
NOTE: To use printer-driver default settings, select Standard.
Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
1. On the File menu, click Print.
2. Open the Paper Handling menu.
3. In the area for Destination Paper Size, select Scale to fit paper size, and then select the size
from the drop-down list.
4. If you want to use only paper that is smaller than the document, select Scale down only.
Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1. On the File menu, click Print.
2. Select the driver.
3. Open the Cover Page menu, and then select whether to print the cover page Before Document
or After Document.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
ENWW Use features in the Macintosh printer driver 59
Use watermarks
A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a
document.
1. On the File menu, click Print.
2. Open the Watermarks menu.
3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent
message. Select Overlay to print a message that is not transparent.
4. Next to Pages, select whether to print the watermark on all pages or on the first page only.
5. Next to Text, select one of the standard messages, or select Custom and type a new message in
the box.
6. Select options for the remaining settings.
Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. On the File menu, click Print.
2. Select the driver.
3. Open the Layout menu.
4. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).
5. Next to Layout Direction, select the order and placement of the pages on the sheet.
6. Next to Borders, select the type of border to print around each page on the sheet.
60 Chapter 4 Use the product with Macintosh ENWW
Print on both sides of the page (duplex printing)
Use automatic duplex printing
1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special
paper such as letterhead, load it in one of the following ways:
●For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first.
●For all other trays, load the letterhead paper face-down with the top edge at the front of the
tray.
2. On the File menu, click Print.
3. Open the Layout menu.
4. Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding.
5. Click Print.
Print on both sides manually
1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special
paper such as letterhead, load it in one of the following ways:
●For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first.
●For all other trays, load the letterhead paper face-down with the top edge at the front of the
tray.
2. On the File menu, click Print.
3. On the Finishing menu, select Manually Print on 2nd Side.
4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen
before placing the output stack in Tray 1 for printing the second half.
5. Go to the product, and remove any blank paper that is in Tray 1.
6. Insert the printed stack face-up into Tray 1 with the top edge feeding into the product first. You
must print the second side from Tray 1.
7. If prompted, press the appropriate control-panel button to continue.
Store jobs
You can store jobs on the product so you can print them at any time. You can share stored jobs with
other users, or you can make them private.
NOTE: For more information about job storage features, see Use job-storage features on page 96.
1. On the File menu, click the Print option.
2. Open the Job Storage menu.
3. In the Job Storage Mode drop-down list, select the type of stored job.
4. To use a custom user name or job name, click the Custom button, and then enter the user name
or the job name.
ENWW Use features in the Macintosh printer driver 61
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99) Append a unique number to the end of the job name.
Replace Existing File Overwrite the existing stored job with the new one.
5. If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a
PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this
job, the product prompts them to enter this PIN number.
Use the Services menu
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.
1. On the File menu, click Print.
2. Open the Services menu.
3. To open the embedded Web server and perform a maintenance task, do the following:
a. Select Device Maintenance.
b. Select a task from the drop-down list.
c. Click Launch.
4. To go to various support Web sites for this product, do the following:
a. Select Services on the Web.
b. Select Internet Services, and select an option from the drop-down list.
c. Click Go!.
62 Chapter 4 Use the product with Macintosh ENWW
5 Connectivity
●USB connection
●Network configuration
ENWW 63
USB connection
This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer
than 2 meters (6.56 feet).
64 Chapter 5 Connectivity ENWW
Network configuration
You might need to configure certain network parameters on the product. You can configure these
parameters from the control panel, the embedded Web server, or for most networks, from the HP Web
Jetadmin software.
For a complete list of supported networks and for instructions on configuring network parameters from
software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with
products in which an HP Jetdirect embedded print server is installed.
Supported network protocols
The product supports the TCP/IP network protocol.
Table 5-1 Printing
Service name Description
port9100 (Direct Mode) Printing service
Line printer daemon (LPD) Printing service
Advanced LPD (custom LPD queues) Protocol and programs associated with line-printer spooling
services installed on TCP/IP systems.
FTP TCP/IP utility for transferring data between systems.
WS Print Uses the Microsoft Web Services for Devices (WSD) Print
services on the HP Jetdirect print server.
WS Discovery Allows Microsoft WS discovery protocols on the HP Jetdirect
print server.
Table 5-2 Network device discovery
Service name Description
SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure
network devices. Used primarily by Microsoft-based programs.
Bonjour Device-discovery protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
programs.
Table 5-3 Messaging and management
Service name Description
HTTP (Hyper Text Transfer Protocol) Allows Web browsers to communicate with embedded Web
server.
EWS (embedded Web server) Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol) Used by network applications for product management. SNMP
v1, SNMP v3, and standard MIB-II (Management Information
Base) objects are supported.
ENWW Network configuration 65
Service name Description
LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over IPv4
and IPv6.
TFTP Configuration Allows you to use TFTP to download a configuration file
containing additional configuration parameters, such as SNMP
or non-default settings, for an HP Jetdirect print server.
Table 5-4 IP addressing
Service name Description
DHCP (Dynamic Host Configuration Protocol) For automatic IP address assignment. The product supports
IPv4 and IPv6. The DHCP server provides the product with an
IP address. Generally, no user intervention is required for the
product to obtain an IP address from a DHCP server.
BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server
provides the product with an IP address. Requires the
administrator to input a product's MAC hardware address on
the BOOTP server for the product to obtain an IP address from
that server.
Auto IP For automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, the product uses this
service to generate a unique IP address.
Table 5-5 Security features
Service name Description
IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A
firewall provides simple control of IP traffic. IPsec provides
additional protection through authentication and encryption
protocols.
Kerberos Allows you to exchange private information across an open
network by assigning a unique key, called a ticket, to each user
who logs on to the network. The ticket is then embedded in
messages to identify the sender.
SNMP v3 Employs a user-based security model for SNMP v3, which
provides user authentication and data privacy through
encryption.
Access control list (ACL) Specifies the individual host systems, or networks of host
systems, that are allowed to access the HP Jetdirect print
server and the attached network product.
SSL/TLS Allows you to transmit private documents via the Internet and
guarantee privacy and data integrity between the client and
server applications.
IPsec batch configuration Provides network-layer security through the simple control of
IP traffic to and from the product. This protocol provides the
benefits of encryption and authentication and allows for
multiple configurations.
Table 5-3 Messaging and management (continued)
66 Chapter 5 Connectivity ENWW
Configure the network product
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1. Print a configuration page, and locate the IP address.
●If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the embedded Web server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1. Open the embedded Web server, click the Networking tab, and click the Security link.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
2. Type the new password in the New Password box and in the Verify password box.
3. At the bottom of the window, click the Apply button to save the password.
ENWW Network configuration 67
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV4 SETTINGS
f. CONFIG METHOD
g. MANUAL
h. MANUAL SETTINGS
i. IP ADDRESS, SUBNET MASK, or DEFAULT GATEWAY
3. Use the numeric keypad, or press the up arrow or the down arrow to increase or decrease the
number for the first byte of the IP address, subnet mask, or default gateway.
4. Press the OK button to move to the next set of numbers, or press the back arrow to move to the
previous set of numbers.
5. Repeat steps 3 and 4 until the IP address, subnet mask, or default gateway is complete, and then
press the OK button to save the setting.
6. Press the Menu button to return to the Ready state.
68 Chapter 5 Connectivity ENWW
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv6 address.
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. TCP/IP
e. IPV6 SETTINGS
f. ADDRESS
g. MANUAL SETTINGS
h. ENABLE
i. ON
j. ADDRESS
3. Use the numeric keypad, or press the up arrow or the down arrow to enter the address. Press
the OK button.
NOTE: If you are using the arrow buttons to enter the address, you must press the OK button
after entering each character.
4. Press the up arrow or the down arrow to select the stop character . Press the OK button.
5. Press the Menu button to return to the Ready state.
ENWW Network configuration 69
Disable network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the
following benefits:
●Decreases product-generated network traffic
●Prevents unauthorized users from printing to the product
●Provides only pertinent information on the configuration page
●Allows the product control panel to display protocol-specific error and warning messages
Disable IPX/SPX, AppleTalk, or DLC/LLC
NOTE: Do not disable IPX/SPX in Windows-based systems that print through IPX/SPX.
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. IPX/SPX, APPLETALK, or DLC/LLC
e. ENABLE
f. OFF
3. Press the Menu button to return to the Ready state.
70 Chapter 5 Connectivity ENWW
Link speed and duplex settings
The link speed and communication mode of the print server must match the network. For most situations,
leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might
prevent the product from communicating with other network devices. If you need to make changes, use
the product control panel.
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes
only when the product is idle.
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. I/O
c. EMBEDDED JETDIRECT MENU
d. LINK SPEED
3. Press the down arrow to highlight one of the following options.
Setting Description
AUTO The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T HALF 10 megabytes per second (Mbps), half-duplex operation
10T FULL 10 Mbps, full-duplex operation
100TX HALF 100 Mbps, half-duplex operation
100TX FULL 100 Mbps, full-duplex operation
100TX AUTO Limits auto-negotiation to a maximum link speed of 100 Mbps
1000TX FULL 1000 Mbps, full-duplex operation
4. Press the OK button. The product turns off and then on.
ENWW Network configuration 71
72 Chapter 5 Connectivity ENWW
6 Paper and print media
●Understand paper and print media use
●Supported paper and print media sizes
●Custom paper sizes
●Supported paper and print media types
●Tray and bin capacity
●Special paper or print media guidelines
●Load trays
●Configure trays
●Use paper output options
ENWW 73
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause poor print quality,
increased jams, and premature wear on the product.
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
74 Chapter 6 Paper and print media ENWW
Supported paper and print media sizes
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.
Table 6-1 Supported paper and print media sizes
Size and dimensions Tray 1 Tray 2 and the
optional 500-sheet
trays
Duplexer
(d, dn, and x models only)
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
184 x 267 mm (7.24 x 10.51 in)
Statement
140 x 216 mm (5.5 x 8.5 in)
8.5 x 13
216 x 330 mm (8.5 x 13 in)
3 x 5
76 x 127 mm (3 x 5 in)
4 x 6
102 x 152 mm (4 x 6 in)
5 x 7
127 x 188 mm (5 x 7 in)
5 x 8
127 x 203 mm (5 x 8 in)
A4
210 x 297 mm (8.27 x 11.69 in)
A5
148 x 210 mm (5.83 x 8.27 in)
A6
105 x 148 mm (4.1 x 5.8 in)
B5 (JIS)
182 x 257 mm (7.2 x 10.1 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
ENWW Supported paper and print media sizes 75
Size and dimensions Tray 1 Tray 2 and the
optional 500-sheet
trays
Duplexer
(d, dn, and x models only)
10 x 15 cm
100 x 150 mm (3.9 x 5.9 in)
16K
184 x 260 mm (7.2 x 10.2 in)
16K
195 x 270 mm (7.7 x 10.6 in)
16K
197 x 273 mm (7.8 x 10.8 in)
Double Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Custom
76 x 127 mm to 216 x 356 mm (3.0 x 5.0 in to 8.5 x 14 in)
Custom
105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in to 8.5 x 14
in)
Custom
210 x 280 mm to 216 x 356 mm (8.27 x 11 in to 8.5 x 14 in)
Envelope Commercial #10
105 x 241 mm (4.13 x 9.49 in)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 in)
Envelope C5 ISO
162 x 229 mm (6.93 x 9.84 in)
Envelope B5 ISO
176 x 250 mm (6.7 x 9.8 in)
Envelope Monarch #7-3/4
98 x 191 mm (3.9 x 7.5 in)
Table 6-1 Supported paper and print media sizes (continued)
76 Chapter 6 Paper and print media ENWW
Custom paper sizes
This product supports a variety of custom paper sizes that are within the minimum- and maximum-size
guidelines for the product but are not listed in the supported paper sizes table. When using a supported
custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom
sizes.
ENWW Custom paper sizes 77
Supported paper and print media types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljp3010series.
Paper type (control panel) Paper type (printer driver) Tray 1 Tray 2 and
optional 500-
sheet trays
Automatic
duplex printing
PLAIN Plain
LIGHT 60–74 G/M2 Light 60-75g
BOND Bond
RECYCLED Recycled
MIDWEIGHT 96–110 G/M2 Midweight
HEAVY 111–130 G/M2 Heavy
EXTRA HEAVY 131–175 G/M2 Extra Heavy
CARDSTOCK Cardstock
MONO TRANSPARENCY Monochrome Laser Transparency
LABELS Labels
LETTERHEAD Letterhead
ENVELOPE Envelope
PREPRINTED Preprinted
PREPUNCHED Prepunched
COLORED Colored
ROUGH Rough
78 Chapter 6 Paper and print media ENWW
Tray and bin capacity
Tray or bin Paper type Specifications Quantity
Tray 1 Paper Range:
60 g/m2 (16 lb) bond to 199 g/m2
(53 lb) bond
Maximum stack height: 12 mm
(0.5 in)
Equivalent to 100 sheets of 75
g/m2 (20 lb) bond
Envelopes 75 g/m2 (20 lb) bond to 90 g/m2
(24 lb) bond
Up to 10 envelopes
Labels 0.10 to 0.14 mm (0.004 to 0.005
in) thick
Maximum stack height: 12 mm
(0.5 in)
Transparencies 0.10 to 0.14 mm (0.004 to 0.005
in) thick
Maximum stack height: 12 mm
(0.5 in)
Tray 2 and the optional 500-sheet
trays
Paper Range:
60 g/m2 (16 lb) bond to 120 g/m2
(32 lb) bond
Equivalent to 500 sheets of 75
g/m2 (20 lb) bond
Standard top bin Paper Up to 250 sheets of 75 g/m2 (20
lb) bond
Rear bin Paper Up to 50 sheets of 75 g/m2 (20 lb)
bond
Duplexer Paper Range:
60 g/m2 (16 lb) bond to 120 g/m2
(32 lb) bond
ENWW Tray and bin capacity 79
Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in the printer driver
to obtain the best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the
product.
Media type Do Do not
Envelopes ●Store envelopes flat.
●Use envelopes where the seam
extends all the way to the corner of
the envelope.
●Use peel-off adhesive strips that
are approved for use in laser
printers.
●Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●Do not use self-stick adhesives or
other synthetic materials.
Labels ●Use only labels that have no
exposed backing between them.
●Use labels that lie flat.
●Use only full sheets of labels.
●Do not use labels that have wrinkles
or bubbles, or are damaged.
●Do not print partial sheets of labels.
Transparencies ●Use only transparencies that are
approved for use in laser printers.
●Place transparencies on a flat
surface after removing them from
the product.
●Do not use transparent print media
not approved for laser printers.
Letterhead or preprinted forms ●Use only letterhead or forms
approved for use in laser printers.
●Do not use raised or metallic
letterhead.
Heavy paper ●Use only heavy paper that is
approved for use in laser printers
and meets the weight specifications
for this product.
●Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper ●Use only glossy or coated paper
that is approved for use in laser
printers.
●Do not use glossy or coated paper
designed for use in inkjet products.
80 Chapter 6 Paper and print media ENWW
Load trays
Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following table.
Tray Single-sided printing Automatic duplex printing Envelopes
Tray 1 Face-up
Top edge leading into the product
Face-down
Bottom edge leading into the
product
Face-up
Short, postage end leading into
the product
All other trays Face-down
Top edge at the front of the tray
Face-up
Bottom edge at the front of the
tray
Print envelopes only from Tray 1.
ENWW Load trays 81
Load Tray 1
NOTE: The product might print at a slower speed when using Tray 1.
CAUTION: To avoid jams, do not load trays while the product is printing. Do not fan the paper. Fanning
can cause misfeeds.
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray1.
1. Open Tray 1.
2. Pull out the tray extension.
82 Chapter 6 Paper and print media ENWW
3. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-
height indicators.
NOTE: For information about loading paper that requires a specific orientation, see Paper
orientation for loading trays on page 81.
4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper.
ENWW Load trays 83
Load Tray 2 or an optional 500-sheet tray
CAUTION: To avoid jams, do not load trays while the product is printing.
CAUTION: Do not fan the paper. Fanning can cause misfeeds.
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-load-tray2.
1. Pull the tray out and lift up slightly to remove it completely from the product.
1
2. Pinch the release that is located on the left guide and slide the side guides to the correct paper
size.
84 Chapter 6 Paper and print media ENWW
3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size.
ENWW Load trays 85
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
NOTE: For information about loading paper that requires a specific orientation, see Paper
orientation for loading trays on page 81.
For A6-size paper, stack the paper no higher than the bottom height indicator.
5. Slide the tray completely into the product.
2
1
2
2
86 Chapter 6 Paper and print media ENWW
Configure trays
NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring
Tray 1 to First mode or Cassette mode. For this product, setting TRAY 1 SIZE to the ANY SIZE setting
and setting TRAY 1 TYPE to ANY TYPE is equivalent to First mode. Setting TRAY 1 SIZE and TRAY 1
TYPE to any other settings is equivalent to Cassette mode.
The product automatically prompts you to configure a tray for type and size in the following situations:
●When you load paper into the tray
●When you specify a particular tray or paper type for a print job through the printer driver or a software
program and the tray is not configured to match the print-job’s settings
The following message appears on the control panel: TRAY <X> [TYPE] [SIZE] To change size or
type press OK. To accept settings press .
NOTE: The prompt does not appear if you are printing from Tray 1, and it is configured for the ANY
SIZE and ANY TYPE settings.
Configure a tray when loading paper
1. Load paper in the tray. Close the tray if you are using Tray 2, 3, or 4.
2. The tray configuration message appears.
3. Press the back arrow to accept the size and type, or press the OK button to choose a different
paper size or paper type.
4. To modify the tray size configuration, press the down arrow to highlight the correct size, and then
press the OK button.
5. To modify the tray type configuration, press the down arrow to highlight the correct type, and
then press the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type, and then click
Print.
2. If the tray needs to be configured, the LOAD TRAY <X> [TYPE] [SIZE] message appears.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. When the TRAY <X> SIZE = <Size> message appears, press the OK button to confirm the size.
To specify a custom size, first press the down arrow to highlight the correct unit of measure. Use
the up or down arrows to set the X and Y dimensions, and then press the OK button.
5. When the TRAY<X> TYPE=<TYPE> message appears, press the OK button to confirm the type
and continue with the job.
Configure a tray by using the Paper Handling menu
1. Press the Menu button .
2. Press the down arrow to highlight the PAPER HANDLING menu, and then press the OK button.
ENWW Configure trays 87
3. Press the down arrow to highlight the size or type setting for the desired tray, and then press the
OK button.
4. Press the up arrow or the down arrow to highlight the size or type. If you select a custom size,
select the unit of measure, and then set the X dimension and the Y dimension.
5. Press the OK button to save your selection.
6. Press the Menu button to exit the menus.
Select the paper by source, type, or size
Three settings affect how the printer driver tries to pull paper when you send a print job. Source,
Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most
software programs. Unless you change these settings, the product automatically selects a tray, using
the default settings.
Source
To print by source, select a specific tray for the product to pull from. If you select a tray that is configured
for a type or size that does not match your print job, the product prompts you to load the tray with the
type or size of paper for your job before printing it. When you load the tray, the product begins printing.
Type and size
Printing by type or size means that you want the product to pull from the tray that is loaded with the
correct type and size of paper. Selecting paper by type rather than source is similar to locking out trays
and helps protect special paper from accidental use. For example, if a tray is configured for letterhead
and you select plain paper, the product will not pull the letterhead from that tray. Instead, it will pull from
a tray that is loaded with plain paper and is configured for plain paper on the product control panel.
Selecting paper by type and size results in significantly better print quality for most paper types. Using
the wrong setting might result in unsatisfactory print quality. Always print by type for special print media,
such as labels or transparencies. Print by size for envelopes, if possible.
●To print by type or size, select the type or size from the Page Setup dialog box, the Print dialog
box, or the Print Properties dialog box, depending on the software program.
●If you often print on a certain type or size of paper, configure a tray for that type or size. Then, when
you select that type or size as you print a job, the product automatically pulls paper from the tray
that is configured for that type or size.
88 Chapter 6 Paper and print media ENWW
Use paper output options
Print to the top (standard) output bin
The top output bin collects paper face-down, in the correct order. The top output bin should be used for
most print jobs, including transparencies. To use the top output bin, be sure that the rear output bin is
closed. To avoid jams, do not open or close the rear output bin while the product is printing.
1
Print to the rear output bin
The product always prints to the rear output bin if it is open. Paper that is printed to this bin will exit face-
up, with the last page on top (reverse order).
Printing from Tray 1 to the rear output bin provides the straightest path. Opening the rear output bin
might improve performance with the following items:
●Envelopes
●Labels
●Small custom-size paper
●Postcards
●Paper heavier than 120 g/m
2
(32 lb)
To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down to a 45° angle, and
slide out the extension.
Opening the rear output bin makes the duplexer and the top output bin unavailable. To avoid jams, do
not open or close the rear output bin while the product is printing.
ENWW Use paper output options 89
90 Chapter 6 Paper and print media ENWW
7 Use product features
●Economy settings
●Use job-storage features
●Walk-up USB printing
ENWW 91
Economy settings
EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use
less toner and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these
circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in
the cartridge.
Enable or disable EconoMode in any of these ways:
●At the product control panel, select the CONFIGURE DEVICE menu, and then select the PRINT
QUALITY submenu. EconoMode is turned off by default.
●In the embedded Web server, open the Settings tab and select the Configure Device option.
Navigate to the Print Quality submenu.
●In the HP Printer Utility for Macintosh, click Configuration Settings, and then click Economode
& Toner Density.
●In the Windows PCL printer driver, open the Paper/Quality tab, and select the EconoMode option.
92 Chapter 7 Use product features ENWW
Sleep delay
The adjustable sleep mode feature reduces power consumption when the product has been inactive for
an extended period. You can set the length of time before the product enters sleep mode. The default
setting is 30 MINUTES.
NOTE: The product display dims when the product is in sleep mode. This mode does not affect product
warm-up time.
Set sleep delay
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. SLEEP DELAY
3. Press the up or down arrow / to select the appropriate time period, and then press the OK button.
4. Press the Menu button .
Disable or enable sleep mode
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. SLEEP MODE
3. Press the up arrow or down arrow / to select the ON or OFF setting, and then press the OK
button.
4. Press the Menu button .
ENWW Economy settings 93
Wake time
The wake time feature allows you to instruct the product to wake at a certain time on selected days, to
eliminate waiting for the warm-up and calibration periods. You must have the SLEEP MODE setting on
to set the wake time.
NOTE: Make sure that the real-time clock is set to the correct date and time before you set the wake
time.
Set the real-time clock
Use the real-time clock feature to set the date and time settings. The date and time information is
attached to stored print jobs, so you can identify the most recent versions.
Access the DATE/TIME menu 1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then
press the OK button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. DATE/TIME
Set the date 1. From the DATE/TIME menu, highlight and select the DATE menu.
2. Use the numeric keypad, or press the up arrow or down arrow / to select the year,
month, and day. Press the OK button after each selection.
Set the date format 1. From the DATE/TIME menu, highlight and select the DATE FORMAT menu.
2. Press the up arrow or down arrow / to select the date format, and then press the
OK button.
Set the time 1. From the DATE/TIME menu, highlight and select the TIME menu.
2. Use the numeric keypad, or press the up arrow or down arrow / to select the hour,
minute, and AM/PM setting. Press the OK button after each selection.
Set the time format 1. From the DATE/TIME menu, highlight and select the TIME FORMAT menu.
2. Press the up arrow or down arrow / to select the time format, and then press the
OK button.
Set the wake time
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. SYSTEM SETUP
c. WAKE TIME
3. Press the up arrow or down arrow / to select the day of the week, and then press the OK button.
4. Press the down arrow to select the CUSTOM setting, and then press the OK button.
94 Chapter 7 Use product features ENWW
5. Use the numeric keypad, or press the up arrow or down arrow / to select the hour, minutes, and
the AM or PM setting. Press the OK button after each selection.
6. Press the OK button to enter the APPLY TO ALL DAYS menu.
7. Press the up arrow or down arrow / to select the YES or the NO setting, and then press the
OK button.
8. If you select NO, use the up arrow or down arrow / to set the WAKE TIME setting for the other
days of the week, and then press the OK button to accept each selection.
9. Press the Menu button .
ENWW Economy settings 95
Use job-storage features
The following job-storage features are available for print jobs:
●Proof and hold jobs: This feature provides a quick way to print and proof one copy of a job and
then print the additional copies from the control panel.
●Personal jobs: When you send a private job to the product, the job does not print until you provide
the required personal identification number (PIN) at the control panel.
●Quick Copy jobs: Print the requested number of copies of a job and then store a copy of the job
on the product.
●Stored jobs: Store a job such as a personnel form, time sheet, or calendar on the product, so other
users to print the job at any time. Stored jobs also can be protected by a PIN.
CAUTION: If you turn off the product, all Quick Copy, Proof and Hold, and Personal jobs are deleted.
Create a stored job
Use the printer driver to create stored jobs.
Windows 1. On the File menu, click Print.
2. Click Properties, and then click the Job Storage tab.
3. Select the job storage mode that you want.
For more information, see Set job storage options on page 104.
Macintosh 1. On the File menu, click the Print option.
2. Open the Job Storage menu.
3. In the Job Storage Mode drop-down list, select the type of stored job.
For more information, see Store jobs on page 61.
NOTE: To permanently store the job and prevent the product from deleting it when space is needed
for something else, select the Stored Job option in the driver.
Print a stored job
1. If the product has a numeric keypad, press the folder button to open the RETRIEVE JOB menu.
-or-
Press the Menu button . Press the down arrow to highlight the RETRIEVE JOB menu, and
then press the OK button.
2. Press the down arrow to highlight your user name, and then press the OK button.
3. Press the down arrow to highlight a job name, and then press the OK button.
The PRINT or PRINT AND DELETE option is highlighted.
4. Press the OK button to select the PRINT or PRINT AND DELETE option.
96 Chapter 7 Use product features ENWW
5. If the job requires a PIN, use the numeric keypad, or press the up arrow or the down arrow to
enter the PIN, and then press the OK button.
NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after
each digit.
6. To print the number of copies specified in the driver when the job was stored, press the OK button.
-or-
To print a different number of copies than you specified in the driver when you stored the job, use
the numeric keypad, or press the up arrow or the down arrow to select the number of copies,
and then press the OK button.
Delete a stored job
NOTE: When you send a stored job that has the same user name and job name as the previous job,
the product adds a number to the end of the job name. To overwrite the previous job, use the Replace
existing file option in the printer driver. If a job is not already stored under the same user and job name,
and the product needs additional space, the product might delete other stored jobs starting with the
oldest. You can change the number of jobs that can be stored from the SYSTEM SETUP menu on the
product control panel.
You can delete a job from the control panel, from the embedded Web server, or from HP Web Jetadmin.
To delete a job from the control panel, use the following procedure:
1. If the product has a numeric keypad, press the folder button to open the RETRIEVE JOB menu.
-or-
Press the Menu button . Press the down arrow to highlight the RETRIEVE JOB menu, and
then press the OK button.
2. Press the down arrow to highlight your user name, and then press the OK button.
3. Press the down arrow to highlight a job name, and then press the OK button.
4. Press the down arrow to highlight the DELETE option, and then press the OK button.
5. If the job requires a PIN, use the numeric keypad, or press the up arrow or the down arrow to
enter the PIN, and then press the OK button.
NOTE: If you use the up arrow or the down arrow to enter the PIN, press the OK button after
each digit.
6. For jobs that require a PIN, press the OK button to confirm that you want to delete the job.
ENWW Use job-storage features 97
Walk-up USB printing
This product features walk-up USB printing, so you can quickly print files without sending them from a
computer. The product accepts standard USB storage accessories in the USB port on the front of the
product. You can print the following types of files:
●.PDF
●.PCL
●.PS
1. Insert the USB storage accessory into the USB port on the front of the product.
2
1
3
2
1
3
2. The USB STORAGE menu opens. Press the up arrow or the down arrow to highlight the folder
name or the job name, and press the OK button.
3. Use the numeric keypad, or press the up arrow or the down arrow to select the number of
copies to print, and then press the OK button.
4. To print more files, press the OK button to return to the USB STORAGE menu.
5. Retrieve the printed job from the output bin, and remove the USB storage accessory.
NOTE: The USB STORAGE menu displays for a short time and then the product returns to the
Ready state. To open the menu again, open the RETRIEVE JOB menu, and then open the USB
STORAGE menu.
98 Chapter 7 Use product features ENWW
8 Print tasks
●Cancel a print job
●Use features in the Windows printer driver
ENWW 99
Cancel a print job
NOTE: It can take some time for all printing to clear after you have canceled a print job.
Stop the current print job from the control panel
1. Press the stop button on the control panel.
2. Press the down arrow to highlight the CANCEL CURRENT JOB option, and then press the
OK button.
Stop the current print job from the software program
When you send the print job, a dialog box appears briefly on the screen, giving you the option to cancel
the print job.
If several requests have been sent to the product through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue or print spooler, delete the print job there.
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, click Settings, and then click Printers and Faxes.
-or-
Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. In the list of printers, double-click the name of this product to open the print queue or spooler.
3. Select the print job that you want to cancel, and then press Delete.
100 Chapter 8 Print tasks ENWW
Use features in the Windows printer driver
NOTE: The following information is for the HP PCL 6 printer driver.
Open the printer driver
How do I Steps to perform
Open the printer driver On the File menu in the software program, click Print. Select
the printer, and then click Properties or Preferences.
Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver,
and then click any item in the printer driver. A pop-up message
displays that provides information about the item. Or, click
Help to open the online Help.
Use printing shortcuts
To perform the following tasks, open the printer driver and click the Printing Shortcuts tab.
How do I Steps to perform
Use a printing shortcut Select one of the shortcuts, and then click OK to print the job
with the predefined settings.
NOTE: Always select a shortcut before adjusting any of the
settings on the right side of the screen. If you adjust the settings
and then select a shortcut, all your adjustments are lost.
Create a custom printing shortcut a) Select an existing shortcut as a base. b) Select the print
options for the new shortcut. c) Click Save As, type a name for
the shortcut, and click OK.
NOTE: Always select a shortcut before adjusting any of the
settings on the right side of the screen. If you adjust the settings
and then select a shortcut, all your adjustments are lost.
ENWW Use features in the Windows printer driver 101
Set paper and quality options
To perform the following tasks, open the printer driver and click the Paper/Quality tab.
How do I Steps to perform
Select a page size Select a size from the Paper size drop-down list.
Select a custom page size a) Click Custom. The Custom Paper Size dialog box opens.
b) Type a name for the custom size, specify the dimensions,
and click OK.
Select a paper source Select a tray from the Paper source drop-down list.
Select a paper type Select a type from the Paper type drop-down list.
Print covers on different paper
Print the first or last page on different paper
a) In the Special pages area, click Covers or Print pages on
different paper, and then click Settings. b) Select an option
to print a blank or preprinted front cover, back cover, or both.
Or, select an option to print the first or last page on different
paper. c) Select options from the Paper source and Paper
type drop-down lists, and then click Add. d) Click OK.
Adjust the resolution of printed images In the Print Quality area, select an option from the drop-down
list. See the printer-driver online Help for information about
each of the available options.
Select draft-quality printing In the Print Quality area, click EconoMode.
Set document effects
To perform the following tasks, open the printer driver and click the Effects tab.
How do I Steps to perform
Scale a page to fit on a selected paper size Click Print document on, and then select a size from the drop-
down list.
Scale a page to be a percent of the actual size Click % of actual size, and then type the percent or adjust the
slider bar.
Print a watermark a) Select a watermark from the Watermarks drop-down list.
b) To print the watermark on the first page only, click First page
only. Otherwise, the watermark is printed on each page.
Add or edit watermarks
NOTE: The printer driver must be stored on your computer
for this to work.
a) In the Watermarks area, click Edit. The Watermark
Details dialog box opens. b) Specify the settings for the
watermark, and then click OK.
102 Chapter 8 Print tasks ENWW
Set document finishing options
To perform the following tasks, open the printer driver and click the Finishing tab.
How do I Steps to perform
Manually print on both sides (duplex)
NOTE: This information applies to products that do not have
an automatic duplexer.
1. Load paper face-up in Tray 1 or face-down in Tray 2.
2. In the printer driver, select the Print on both sides
(manually) check box. If you will bind the document along
the top edge, select the Flip pages up check box.
3. Click the OK button to print the first side of the job.
4. Retrieve the printed stack from the output bin, and place
it with the printed-side facing down in Tray 1 or facing up
in Tray 2.
5. Press the OK button to print the second side of the job.
Automatically print on both sides (duplex)
NOTE: This information applies to products that have an
automatic duplexer.
1. Load paper face-up in Tray 2.
2. In the printer driver, select the Print on both sides check
box. If you will bind the document along the top edge,
select the Flip pages up check box.
3. Click the OK button to print the job.
Print a booklet a) Select the Print on both sides check box. b) In the Booklet
layout drop-down list, click the Left binding or Right
binding option. The Pages per sheet option automatically
changes to 2 pages per sheet.
Print multiple pages per sheet a) Select the number of pages per sheet from the Pages per
sheet drop-down list. b) Select the correct options for Print
page borders, Page order, and Orientation.
Select page orientation a) In the Orientation area, select the Portrait or Landscape
option. b) To print the page image upside down, select the
Rotate by 180 degrees option.
ENWW Use features in the Windows printer driver 103
Set job storage options
To perform the following tasks, open the printer driver and click the Job Storage tab.
How do I Steps to perform
Print one copy for proof before printing all the copies In the Job Storage Mode area, click Proof and Hold. The
product prints the first copy only. A message appears on the
product control panel that prompts you to print the rest of the
copies.
Temporarily store a private job on the product and print it later a) In the Job Storage Mode area, click Personal Job. b) In
the Make Job Private area, enter a 4-digit personal
identification number (PIN).
Temporarily store a job on the product
NOTE: These jobs are deleted if the product is turned off.
In the Job Storage Mode area, click Quick Copy. One copy
of the job is printed immediately, but you can print more copies
from the product control panel.
Permanently store a job on the product In the Job Storage Mode area, click Stored Job.
Make a permanently stored job private so that anyone who
tries to print it must provide a PIN
a) In the Job Storage Mode area, click Stored Job. b) In the
Make Job Private area, click PIN to print, and then enter a 4-
digit personal identification number (PIN).
Receive notification when someone prints a stored job In the Job Notification Options area, click Display Job ID
when printing.
Set the user name for a stored job In the User Name area, click User name to use the Windows
default user name. To provide a different user name, click
Custom and type the name.
Specify a name for the stored job a) In the Job Name area, click Automatic to use the default
job name. To specify a job name, click Custom and type the
name. b) Select an option from the If job name exists drop-
down list. Select Use Job Name + (1-99) to add a number to
the end of the existing name, or select Replace Existing
File to overwrite a job that already has that name.
Obtain support and product-status information
To perform the following tasks, open the printer driver and click the Services tab.
How do I Steps to perform
Obtain support information for the product and order supplies
online
In the Internet Services drop-down list, select a support
option, and click Go!
Check the status of the product, including the level of supplies Click the Device and Supplies Status icon. The Device
Status page of the HP embedded Web server opens.
104 Chapter 8 Print tasks ENWW
Set advanced printing options
To perform the following tasks, open the printer driver and click the Advanced tab.
How do I Steps to perform
Select advanced printing options In any of the sections, click a current setting to activate a drop-
down list so you can change the setting.
Change the number of copies that are printed
NOTE: If the software program that you are using does not
provide a way to print a particular number of copies, you can
change the number of copies in the driver.
Changing this setting affects the number of copies for all print
jobs. After your job has printed, restore this setting to the
original value.
Open the Paper/Output section, and then enter the number of
copies to print. If you select 2 or more copies, you can select
the option to collate the pages.
Load letterhead or preprinted paper the same way for every
job, whether printing on one or both sides of the page
a) Open the Document Options section, and then open the
Printer Features section. b) In the Alternative Letterhead
Mode drop-down list, select On. c) At the product, load the
paper the same way you would for printing on both sides.
Change the order in which pages are printed a) Open the Document Options section, and then open the
Layout Options section. b) In the Page Order drop-down list,
select Front to Back to print the pages in the same order as
they are in the document, or select Back to Front to print the
pages in the reverse order.
ENWW Use features in the Windows printer driver 105
106 Chapter 8 Print tasks ENWW
9 Manage and maintain the product
●Print the information and show-me-how pages
●Use the HP Easy Printer Care software
●Use the embedded Web server
●Use HP Web Jetadmin software
●Use security features
●Manage supplies
●Replace supplies and parts
●Install memory, internal USB devices, and external I/O cards
●Clean the product
●Upgrade the firmware
ENWW 107
Print the information and show-me-how pages
From the product control panel, you can print information pages that give details about the product and
its current configuration. You can also print several show-me-how pages that illustrate common
procedures related to using the product.
Type of page Name of page Description
Information pages PRINT MENU MAP Prints the control-panel menu map that
shows the layout and current settings for
the control-panel menu items.
PRINT CONFIGURATION Prints the current product configuration.
If an HP Jetdirect print server is installed,
an HP Jetdirect configuration page also
prints.
PRINT SUPPLIES STATUS PAGE Prints the approximate remaining life for
the supplies: reports statistics on total
number of pages and jobs processed,
serial number, page counts, and
maintenance information.
HP provides approximations of the
remaining life for the supplies as a
customer convenience. The actual
remaining supply levels might be
different than the approximations
provided.
PRINT USAGE PAGE Prints a page that shows a count of all
paper sizes that have passed through
the product, lists whether they were one-
sided or two-sided, and shows a page
count.
PRINT DEMO PAGE Prints a demonstration page.
PRINT FILE DIRECTORY Prints a file directory that shows
information for all installed mass-storage
devices. This item appears only if a
mass-storage device that contains a
recognized file system is installed in the
product.
PRINT PCL FONT LIST Prints a PCL font list that shows all the
PCL fonts that are currently available to
the product.
PRINT PS FONT LIST Prints a PS font list that shows all the PS
fonts that are currently available to the
product.
108 Chapter 9 Manage and maintain the product ENWW
Type of page Name of page Description
Show-me-how pages CLEAR JAMS Prints a page that shows how to clear
paper jams.
LOAD TRAYS Prints a page that shows how to load the
input trays.
LOAD SPECIAL MEDIA Prints a page that shows how to load
special paper, such as envelopes and
letterhead.
PRINT BOTH SIDES Prints a page that shows how to use the
two-sided (duplex) printing function.
SUPPORTED PAPER Prints a page that shows supported
paper types and sizes for the product.
PRINT HELP GUIDE Prints a page that shows links to
additional help on the Web.
PRODUCT VIEWS Prints a page that explains the product
components.
Print the information pages
1. Press the Menu button.
2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
3. Press the down arrow to highlight the required information, and then press the OK button to print.
Print the show-me-how pages
1. Press the Menu button.
2. Make sure the SHOW ME HOW menu is highlighted, and then press the OK button.
3. Press the down arrow to highlight the required page, and then press the OK button to print.
ENWW Print the information and show-me-how pages 109
Use the HP Easy Printer Care software
Open the HP Easy Printer Care software
Use one of the following methods to open the HP Easy Printer Care software:
●On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and
then click Start HP Easy Printer Care.
●In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy
Printer Care icon.
●Double-click the desktop icon.
110 Chapter 9 Manage and maintain the product ENWW
HP Easy Printer Care software sections
HP Easy Printer Care software can provide information about multiple HP products that are on your
network as well as any products that are directly connected to your computer. Some of the items that
are in the following table might not be available for every product.
The Help button (?) in the upper-right corner of each page provides more detailed information about the
options on that page.
Section Options
Device List tab
When you open the software, this is the
first page that appears.
NOTE: To return to this page from any
tab, click My HP Printers in the left side
of the window.
●Devices list: Shows the products that you can select.
NOTE: The product information appears either in list form or as icons,
depending on the setting for the View as option.
●The information on this tab includes current alerts for the product.
●If you click a product in the list, the HP Easy Printer Care opens the
Overview tab for that product.
Compatible Printers Provides a list of all the HP products that support HP Easy Printer Care software.
Find Other Printers window
Add more products to the
My HP Printers list
Click the Find Other Printers link in the Devices list to open the Find Other
Printers window. The Find Other Printers window provides a utility that detects
other network printers so that you can add them to the My HP Printers list and then
monitor those products from your computer.
Overview tab
Contains basic status information for the
product
●Device Status section: This section shows product-identification information
and the product status. It indicates product-alert conditions, such as when a
print cartridge has reached is estimated end of life. After you correct a problem
with the product, click the refresh button in the upper-right corner of the
window to update the status.
●Supplies Status section: Shows detailed supplies status, such as the
estimated life remaining in the print cartridge and the status of the paper that
is loaded in each tray.
●Supplies Details link: Opens the supplies status page to view more detailed
information about product supplies, ordering information, and recycling
information.
Support tab
Provides links to support information
●Device Status section: This section shows product-identification information
and the product status. It indicates product-alert conditions, such as a print
cartridge that is at its estimated end of life. After you correct a problem with the
product, click the refresh button in the upper-right corner of the window to
update the status.
●Device Management section: Provides links to information about HP Easy
Printer Care, to advanced product settings, and to product usage reports.
●Troubleshooting and Help: Provides links to tools that you can use to resolve
problems, to online product support information, and to online HP experts.
ENWW Use the HP Easy Printer Care software 111
Section Options
Settings tab
Configure product settings, adjust print-
quality settings, and find information
about specific product features
NOTE: This tab is not available for
some products.
●About: Provides general information about this tab.
●General: Provides information about the product, such as the model number,
serial number, and the settings for date and time, if they are available.
●Information Pages: Provides links to print the information pages that are
available for the product.
●Capabilities: Provides information about product features, such as duplexing,
the available memory, and the available printing personalities. Click Change
to adjust the settings.
●Print Quality: Provides information about print-quality settings. Click
Change to adjust the settings.
●Trays / Paper: Provides information about the trays and how they are
configured. Click Change to adjust the settings.
●Restore Defaults: Provides a way to restore the product settings to the factory
defaults. Click Restore to restore the settings to the defaults.
HP Proactive Support
NOTE: This item is available from the
Overview and Support tabs.
When enabled, HP Proactive Support routinely scans your printing system to identify
potential problems. Click the more info link to configure how frequently the scans
occur. This page also provides information about available updates for product
software, firmware, and HP printer drivers. You can accept or decline each
recommended update.
Supplies Ordering button
Click the Supplies Ordering button on
any tab to open the Supplies Ordering
window, which provides access to online
supplies ordering.
NOTE: This item is available from the
Overview and Support tabs.
●Ordering list: Shows the supplies that you can order for each product. To order
a certain item, click the Order check box for that item in the supplies list. You
can sort the list by product, or by the supplies that need to be ordered the
soonest. The list contains supplies information for every product that is in the
My HP Printers list.
●Shop Online for Supplies button: Opens the HP SureSupply Web site in a
new browser window. If you have checked the Order check box for any items,
the information about those items can be transferred to the Web site, where
you will receive information on options for purchasing your selected supplies.
●Print Shopping List button: Prints the information for the supplies that have
the Order check box selected.
Alert Settings link
NOTE: This item is available from the
Overview and Support tabs.
Click Alert Settings to open the Alert Settings window, in which you can configure
alerts for each product.
●Alerting is on or off: Activates or deactivates the alerts feature.
●Printer Alerts: Select the option to receive alerts for critical errors only, or for
any error.
●Job Alerts: For products that support it, you can receive alerts for specific print
jobs.
Color Access Control
NOTE: This item is available only for
HP color products that support Color
Access Control.
NOTE: This item is available from the
Overview and Support tabs.
Use this feature to permit or restrict color printing.
112 Chapter 9 Manage and maintain the product ENWW
Use the embedded Web server
Use the embedded Web server to view product and network status and to manage printing functions
from your computer instead of from the product control panel.
NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software
to view the product status.
●View product control-panel status information
●Determine the remaining life on all supplies and order new ones
●View and change tray configurations
●View and change the product control-panel menu configuration
●View and print internal pages
●Receive notification of product and supplies events
●View and change network configuration
●View support content that is specific to the current state of the product
To use the embedded Web server, you must have Microsoft Internet Explorer 5.01 or later or Netscape
6.2 or later for Windows, Mac OS, or Linux (Netscape only). Netscape Navigator 4.7 is required for HP-
UX 10 and HP-UX 11. The embedded Web server works when the product is connected to an IP-based
network. The embedded Web server does not support IPX-based product connections. You do not have
to have Internet access to open and use the embedded Web server.
When the product is connected to the network, the embedded Web server is automatically available.
Open the embedded Web server by using a network connection
▲
In a supported Web browser on your computer, type the product IP address or host name in the
address/URL field. To find the IP address or host name, print a configuration page. See Print the
information and show-me-how pages on page 108.
ENWW Use the embedded Web server 113
Embedded Web server sections
Tab or section Options
Information tab
Provides product, status, and
configuration information
●Device Status: Shows the product status and shows the estimated life remaining of
HP supplies. The page also shows the type and size of print paper set for each tray.
To change the default settings, click Change Settings.
●Configuration Page: Shows the information found on the configuration page.
●Supplies Status: Shows the estimated life remaining of HP supplies. This page also
provides supplies part numbers. To order new supplies, click Shop for Supplies in
the Other Links area on the left side of the window.
●Event Log: Shows a list of all product events and errors. Use the hp instant
support link (in the Other Links area on all embedded Web server pages) to connect
to a set of dynamic Web pages that help you solve Event Log issues and other
problems. These pages also show additional services available for the product.
●Usage Page: Shows a summary of the number of pages the product has printed,
grouped by size, type, and paper print path.
●Device Information: Shows the product network name, address, and model
information. To customize these entries, click Device Information on the Settings
tab.
●Control Panel: Shows messages from the control panel, such as Ready or Sleep
mode on.
●Print: Allows you to send print-ready jobs to the product.
114 Chapter 9 Manage and maintain the product ENWW
Tab or section Options
Settings tab
Provides the ability to configure the
product from your computer
●Configure Device: Configure product default settings. This page contains the
traditional menus found on the control-panel display.
●Tray Sizes/Types: Shows the size and type of paper and print media allowed for
each input tray.
●E-mail Server: Network only. Used in conjunction with the Alert Subscriptions page
to set up e-mail alerts.
●Alert Subscriptions: Network only. Set up e-mail alerts for various product and
supplies events.
●Alert Thresholds: Set the time or value for when the product sends particular alerts.
●AutoSend: Configure the product to send automated e-mails regarding product
configuration and supplies to specific e-mail addresses.
●Security: Set a password that must be entered to gain access to the Settings and
Networking tabs as well as portions of the product's control panel and HP Jetdirect
networking. Enable and disable certain features of the product.
●Edit Other Links: Add or customize a link to another Web site. This link is displayed
in the Other Links area on all embedded Web server pages.
●Device Information: Name the product and assign an asset number to it. Enter the
name and e-mail address for the primary contact who will receive information about
the product.
●Language: Determine the language in which to display the embedded Web server
information.
●Date & Time: Synchronize the time with a network time server.
●Sleep Schedule: Set or edit a wake time for the product to become ready.
NOTE: The Settings tab can be password-protected. If this product is on a network,
always consult with the system administrator before changing settings on this tab.
Networking tab
Provides the ability to change
network settings from your
computer
Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network. This tab does not appear if the product is
directly connected to a computer, or if the product is connected to a network using anything
other than an HP Jetdirect print server.
NOTE: The Networking tab can be password-protected.
Other Links
Contains links that connect you to
the Internet
●hp instant support: Connects you to the HP Web site to help you find solutions to
product problems.
●Shop for Supplies: Connects to the HP SureSupply Web site, where you will receive
information on options for purchasing original HP supplies, such as print cartridges
and paper.
●Product Support: Connects to the support site for the product, from which you can
find help regarding various topics.
●Show Me How: Connects to information that demonstrates specific tasks for the
product, such as clearing jams and printing on various types of paper.
NOTE: You must have Internet access in order to use any of these links. If you use a
dial-up connection and did not connect when you first opened the embedded Web server,
you must connect before you can visit these Web sites. Connecting might require that you
close the embedded Web server and reopen it.
ENWW Use the embedded Web server 115
Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and
troubleshooting network-connected peripherals. Management is proactive, allowing network
administrators the ability to resolve issues before users are affected. Download this free, enhanced-
management software at www.hp.com/go/webjetadmin.
Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
The HP Web Jetadmin software can automatically notify you when new plug-ins are available. On the
Product Update page, follow the directions to automatically connect to the HP Web site and install the
latest device plug-ins for your product.
NOTE: Browsers must be Java™-enabled. Browsing from an Apple PC is not supported.
116 Chapter 9 Manage and maintain the product ENWW
Use security features
The product supports security standards and recommended protocols that help you keep the product
secure, protect critical information on your network, and simplify the way you monitor and maintain the
product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product.
IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the embedded Web server.
Secure the embedded Web server
1. Open the embedded Web server. See Use the embedded Web server on page 113.
2. Click the Settings tab.
3. Click the Security link.
4. Click the Device Security Settings button.
5. Type the password in the New Password box, and type it again in the Verify password box.
6. Click the Apply button. Make note of the password and store it in a safe place.
Secure Disk Erase
To protect deleted data from unauthorized access on the product hard drive, use the Secure Disk Erase
feature in the HP Web Jetadmin software. This feature can securely erase print jobs from the hard
drive.
Secure Disk Erase offers the following levels of disk security:
●Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed,
but actual data is retained on the disk until it is overwritten by subsequent data-storage operations.
This is the fastest mode. Non-Secure Fast Erase is the default erase mode.
●Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed identical
character pattern. This is slower than Non-Secure Fast Erase, but all data is overwritten. Secure
Fast Erase meets the U.S. Department of Defense 5220-22.M requirements for the clearing of disk
media.
●Secure Sanitizing Erase. This level is similar to the Secure Fast Erase mode. In addition, data is
repetitively overwritten by using an algorithm that prevents any residual data persistence. This
mode will impact performance. Secure Sanitizing Erase meets the U.S. Department of Defense
5220-22.M requirements for the sanitization of disk media.
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Data affected
Data affected by the Secure Disk Erase feature includes temporary files that are created during the print
process, stored jobs, proof and hold jobs, disk-based fonts, disk-based macros (forms), address books,
and HP and third-party applications.
NOTE: Stored jobs will be securely overwritten only when they have been deleted through the
RETRIEVE JOB menu on the product after the appropriate erase mode has been set.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that
is used to store default settings, page counts, and similar data. This feature does not affect data that is
stored on a system RAM disk (if one is used). This feature does not impact data that is stored on the
flash-based system boot RAM.
Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it
immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the
product cleans up temporary data for jobs after the erase mode has been changed.
Additional Information
For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to
www.hp.com/go/webjetadmin.
HP Encrypted High Performance hard disks
This product supports an optional encrypted hard disk that you can install in the EIO accessory slot.
This hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES)
and has versatile time-saving features and robust functionality.
For information about ordering these accessories, see Part numbers on page 201.
Hardware integration pocket
The product has a hardware integration pocket in which you can install a third-party security device. The
pocket is on top of the product, behind the control panel. You can connect the third-party device to the
product by using one of the internal USB ports.
NOTE: The hardware integration pocket is not included with the base model.
Secure stored jobs
You can protect jobs that are stored on the product by assigning a PIN to them. Anyone who tries to
print these protected jobs must first enter the PIN at the product control panel.
For more information, see Use job-storage features on page 96.
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Lock the control panel menus
You can lock various menus on the control panel by using the embedded Web server.
1. Open the embedded Web server by entering the product IP address into the address line of a Web
browser.
2. Click the Settings tab, and then click the Security link.
3. Click the Device Security Settings button.
4. In the Control Panel Access Lock area, select the level of security that you want.
Security level Locked menus
Minimum Menu Lock ●The RETRIEVE JOB menu requires a PIN for access.
●The SYSTEM SETUP menu is locked.
●The I/O menu is locked.
●The RESETS menu is locked.
Moderate Menu Lock ●The RETRIEVE JOB menu requires a PIN for access.
●The CONFIGURE DEVICE menu is locked (all submenus).
●The DIAGNOSTICS menu is locked.
Intermediate Menu Lock ●The RETRIEVE JOB menu requires a PIN for access.
●The PAPER HANDLING menu is locked.
●The CONFIGURE DEVICE menu is locked (all submenus).
●The DIAGNOSTICS menu is locked.
Maximum Menu Lock ●The RETRIEVE JOB menu requires a PIN for access.
●The INFORMATION menu is locked.
●The PAPER HANDLING menu is locked.
●The CONFIGURE DEVICE menu is locked (all submenus).
●The DIAGNOSTICS menu is locked.
5. Click the Apply button.
ENWW Use security features 119
Lock the formatter
The formatter area, on the back of the product, has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
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Manage supplies
Use genuine HP print cartridges for the best printing results.
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see Change the print cartridge on page 122. To recycle the used
cartridge, follow the instructions included with the new cartridge. For more information about recycling,
see Return and recycling instructions on page 218.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●You are experiencing a high number of problems with the print cartridge.
●The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
Supplies life
For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies.
To order supplies, see Supplies and accessories on page 199.
ENWW Manage supplies 121
Replace supplies and parts
Supply replacement guidelines
Keep the following guidelines in mind when setting up the product.
●Provide enough space above and in the front of the product for removing supplies.
●Place the product on a flat, sturdy surface.
Change the print cartridge
When a print cartridge reaches the end of its estimated useful life, the control panel displays a BLACK
CARTRIDGE VERY LOW message. You do not need to replace the supply at this time unless print
quality is no longer acceptable. When the supply has reached this condition, the HP premium protection
warranty for that supply has ended.
The cartridge-life remaining is an approximation only, and it varies depending on the types of documents
you print and other factors.
You can configure the product to stop when the BLACK CARTRIDGE VERY LOW message displays.
The print cartridge might still be able to produce acceptable print quality. To continue printing, either
replace the supply or use the MANAGE SUPPLIES menu to reconfigure the product to continue printing.
For more information, see Manage supplies menu on page 20.
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used print cartridges is on the print-cartridge box. See Return and
recycling instructions on page 218.
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-replace-print-
cartridges.
1. Press the top-cover release button, and open the top cover.
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2. Remove the used print cartridge from the product.
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3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
4. Grasp the front and back of the print cartridge, and distribute the toner by gently rocking the print
cartridge five or six times.
CAUTION: Do not touch the shutter or the surface of the roller.
ENWW Replace supplies and parts 123
5. Remove the shipping tape from the new print cartridge. Discard the tape according to local
regulations.
6. Align the print cartridge with the tracks inside the product, and insert the print cartridge until it is
firmly seated.
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7. Close the top cover. After a short time, the control panel should display Ready.
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Install memory, internal USB devices, and external I/O
cards
Overview
The formatter has the following open slots and ports for expanding the product's capabilities:
●One dual inline memory module (DIMM) slot for upgrading the product with more memory
●Two internal USB ports for adding fonts, languages, and other third-party solutions
●One external I/O (EIO) slot for adding an external print server, an external hard disk, or a parallel
port
If the product already has an embedded HP Jetdirect print server installed, you can add an
additional networking device in the EIO slot.
For information about ordering specific components, see Supplies and accessories on page 199.
To find out how much memory is installed in the product or to find out what is installed in the USB ports
or the EIO slot, print a configuration page.
Install memory
You might want to add more memory to the product if you often print complex graphics, print PostScript
(PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in
supporting job-storage features, such as quick copying.
This product supports printing PDF files when 96 MB of memory is installed. However, for the best
performance, upgrade the memory to at least 192 MB.
NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet products are not
compatible with the product.
Install product memory
This product has one DIMM slot.
CAUTION: Static electricity can damage electronic parts. When installing DIMMs, either wear an
antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, and then touch bare
metal on the product.
1. If you have not already done so, print a configuration page to find out how much memory is installed
in the product. See Print the information and show-me-how pages on page 108.
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2. Turn the product off and disconnect the power cord.
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3. Disconnect all interface cables.
4. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
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ENWW Install memory, internal USB devices, and external I/O cards 127
5. Remove the DIMM from the antistatic package.
CAUTION: To reduce the possibility of damage caused by static electricity, always wear an
electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before
handling DIMMs.
6. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
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7. Push down on the DIMM until both latches engage the DIMM.
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NOTE: If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM
is aligned with the bar in the slot. If the DIMM still does not go in, make sure you are using the
correct type of DIMM.
8. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push
the panel toward the front of the product until it latches into place.
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9. Reconnect the interface cables and the power cord.
10. Turn the product on.
Check DIMM installation
After installing the DIMM, make sure that the installation was successful.
1. Turn the product on. Check that the Ready light is illuminated after the product has gone through
the startup sequence. If an error message appears, a DIMM might have been incorrectly installed.
See Interpret control-panel messages on page 147.
2. Print a configuration page (see Print the information and show-me-how pages on page 108).
3. Check the memory section on the configuration page and compare it to the configuration page that
was printed before the memory installation. If the amount of memory has not increased, the DIMM
might not be installed correctly, or the DIMM might be defective. Repeat the installation procedure.
If necessary, install a different DIMM.
NOTE: If you installed a product language (personality), check the "Installed Personalities and
Options" section on the configuration page. This area should list the new product language.
Save resources (permanent resources)
Utilities or jobs that you download to the product sometimes include resources (for example, fonts,
macros, or patterns). Resources that are internally marked as permanent remain in the product memory
until you turn the product off.
Use the following guidelines if you use the page description language (PDL) ability to mark resources
as permanent. For technical details, see an appropriate PDL reference for PCL or PS.
●Mark resources as permanent only when it is absolutely necessary that they remain in memory
while the product is turned on.
●Send permanent resources to the product only at the beginning of a print job and not while the
product is printing.
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NOTE: Overusing permanent resources or downloading them while the product is printing might affect
product performance or the ability to print complex pages.
Enable memory for Windows
1. Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click
Settings, and then click Printers and Faxes.
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Windows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then select Properties.
3. Click the Device Settings tab.
4. Expand the area for Installable Options.
5. Next to Printer Memory, select the total amount of memory that is installed.
6. Click OK.
ENWW Install memory, internal USB devices, and external I/O cards 131
Install internal USB devices
The product has two internal USB ports.
1. Turn the product off and disconnect the power cord.
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2. Disconnect all interface cables.
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3. Remove the right-side panel by sliding it towards the rear of the product to unlatch it.
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4. Locate the USB ports near the bottom of the formatter board. Insert the USB device into one of the
ports.
ENWW Install memory, internal USB devices, and external I/O cards 133
5. Reinstall the right-side panel. Align the tabs on the panel with the slots in the product, and push
the panel toward the front of the product until it latches into place.
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6. Reconnect the interface cables and the power cord.
7. Turn the product on.
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Install EIO cards
Install an EIO card
1. Turn off the product.
2. Remove the two screws and cover plate from the EIO slot on the back of the product.
3. Install the EIO card in the EIO slot and tighten the screws.
ENWW Install memory, internal USB devices, and external I/O cards 135
4. If the EIO card requires a cable connection, connect the cable.
5. Turn on the product, and then print a configuration page to verify that the new EIO card is
recognized. See Print the information and show-me-how pages on page 108.
NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network
configuration and status information also prints.
Remove an EIO card
1. Turn off the product.
2. Disconnect any cables from the EIO card.
3. Loosen the two screws from the EIO card, and then remove the EIO card from the EIO slot.
4. Place the cover plate from the EIO slot onto the back of the product. Insert and tighten the two
screws.
5. Turn on the product.
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Clean the product
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print-
quality problems on page 182).
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the paper path
Create and use the cleaning page
1. Press the Menu button .
2. Press the up arrow or down arrow / to highlight the CONFIGURE DEVICE menu, and then press
the OK button.
3. Press the up arrow or down arrow / to highlight the PRINT QUALITY menu, and then press the
OK button.
4. If the product does not have automatic two-sided printing, press the up arrow or down arrow /
to highlight the CREATE CLEANING PAGE option, and then press the OK button. If the product
has automatic two-sided printing, go to step 5.
5. Press the up arrow or down arrow / to highlight the PROCESS CLEANING PAGE option, and
then press the OK button. The cleaning process takes several minutes.
6. Discard the printed page. The task is complete.
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Upgrade the firmware
This product has remote firmware update (RFU) capability. Use this information to upgrade the product
firmware.
Determine the current firmware version
1. Press the Menu button .
2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button.
3. Press the down arrow to highlight the PRINT CONFIGURATION option, and then press the
OK button to print.
The firmware datecode is listed on the configuration page in the section called Device Information.
The firmware datecode has this format: YYYYMMDD XX.XXX.X.
●The first string of numbers is the date, where YYYY represents the year, MM represents the month,
and DD represents the date.
●The second string of numbers is the firmware version number, in decimal format.
Download new firmware from the HP Web site
To download the most recent firmware upgrade for the product, go to www.hp.com/go/
ljp3010series_firmware.
Transfer the new firmware to the product
NOTE: The product can receive an .RFU file update when it is in a Ready state.
The following conditions can affect the time required to transfer the file.
●The speed of the host computer that is sending the update.
●Any jobs that are ahead of the .RFU job in the queue are completed before the update is processed.
●If the process is interrupted before the firmware is downloaded, you must send the firmware file
again.
●If power is lost during the firmware update, the update is interrupted and the message Resend
upgrade appears (in English only) on the control-panel display. In this case, you must send the
upgrade by using the USB port.
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are different from the defaults.
Use the flash executable file to update the firmware
This product has flash-based memory, so you can use the flash firmware executable (.EXE) file to
upgrade the firmware. Download this file from www.hp.com/go/ljp3010series_firmware.
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NOTE: To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the Select Printer to Update drop-down list, select this product. Click the Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process.
4. When the process is complete, a smiling face icon displays in the dialog box. Click the Exit button.
5. Turn the product off and then on.
6. Print another configuration page and verify that the new firmware datecode is listed.
Use FTP to upload the firmware through a browser
1. Make sure the Internet browser you are using is configured for viewing folders from FTP sites.
These instructions are for Microsoft Internet Explorer.
a. Open the browser and click Tools, and then click Internet Options.
b. Click the Advanced tab.
c. Select the box labeled Enable folder view for FTP sites.
d. Click OK.
2. Print a configuration page and note the TCP/IP address.
3. Open a browser window.
4. In the address line of the browser, type ftp://<ADDRESS>, where <ADDRESS> is the address
of the product. For example, if the TCP/IP address is 192.168.0.90, type ftp://
192.168.0.90.
5. Locate the downloaded .RFU file for the product.
6. Drag and drop the .RFU file onto the PORT icon in the browser window.
NOTE: The product turns off and then on automatically to activate the update. When the update
process is complete, a Ready message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection
1. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE: Before upgrading the firmware, make sure that any error messages are cleared from the
control-panel display.
2. Click Start, click Run, and then type cmd to open the command window.
3. Type ftp <TCP/IP ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp
192.168.0.90.
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4. Go to the folder where the firmware file is stored.
5. Press Enter on the keyboard.
6. When prompted for the user name, press Enter.
7. When prompted for the password, press Enter.
8. Type bin at the command prompt.
9. Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in
the command window.
10. Type put and then the file name. For example, if the file name is ljp3015.rfu, type put
ljp3015.rfu.
11. The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further interaction with the product or computer.
NOTE: The product automatically turns off and then on again after processing the upgrade.
12. At the command prompt, type bye to exit the ftp command.
13. At the command prompt, type exit to return to the Windows interface.
Use HP Web Jetadmin to upgrade the firmware
To learn how to use HP Web Jetadmin to upgrade the product firmware, go to www.hp.com/go/
webjetadmin.
Use Microsoft Windows commands to upgrade the firmware
NOTE: This process requires the product to be shared on a network.
1. Click Start, click Run, and then type cmd to open the command window.
2. Type the following: copy /B <FILENAME> \\<COMPUTERNAME>\<SHARENAME>, where
<FILENAME> is the name of the .RFU file (including the path), <COMPUTERNAME> is the name
of the computer from which the product is being shared, and <SHARENAME> is the product share
name. For example: C:\>copy /b C:\ljp3015.rfu \\YOUR_SERVER\YOUR_COMPUTER.
NOTE: If the file name or path includes a space, you must enclose the file name or path in
quotation marks. For example, type: C:\>copy /b "C:\MY DOCUMENTS\ljp3015.rfu" \
\YOUR_SERVER\YOUR_COMPUTER.
3. Press Enter on the keyboard. The control panel shows a message that indicates the progress of
the firmware upgrade. At the end of the upgrade process, the control panel shows the Ready
message. The message One File Copied appears on the computer screen.
Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on
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your computer. See Use HP Web Jetadmin software on page 116. Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to
the Device Lists folder.
3. Select the product that you want to update.
4. In the Device Tools drop-down list, select the Jetdirect Firmware Update option.
5. Under the Jetdirect Firmware Version heading the HP Jetdirect model number and current
firmware version are listed. Make a note of these.
6. Go to http://www.hp.com/go/wja_firmware.
7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down.
8. Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the <drive>:\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9. In HP Web Jetadmin, return to the main product list and select the digital sender again.
10. In the Device Tools drop-down list, select the Jetdirect Firmware Update option again.
11. On the HP Jetdirect firmware page, the new firmware version is listed under the Jetdirect
Firmware Available on HP Web Jetadmin heading. Click the Update Firmware Now button to
update the Jetdirect firmware.
NOTE: You can also use FTP or the embedded Web Server to update the HP Jetdirect firmware. For
more information, go to http://www.hp.com/go/wja_firmware.
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10 Solve problems
●Solve general problems
●Restore factory settings
●Interpret control-panel messages
●Jams
●Paper-handling problems
●Solve print-quality problems
●Solve performance problems
●Solve connectivity problems
●Solve walk-up USB printing problems
●Product software problems
●Solve common Windows problems
●Solve common Macintosh problems
ENWW 143
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the product Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See Solve network problems on page 190.
3. Check to see if any messages appear on the control-panel display. If any error messages appear,
see Interpret control-panel messages on page 147.
4. Ensure that the paper that you are using meets specifications.
5. Print a configuration page. See Print the information and show-me-how pages on page 108. If the
product is connected to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
b. If the page jams in the product, see Clear jams on page 163.
6. If the configuration page prints, check the following items.
a. If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double-
click the name of the product.
-or-
Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.
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8. Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●Maximum product speed, measured in pages per minute (ppm)
●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●Product processing and download time
●The complexity and size of graphics
●The speed of the computer you are using
●The USB connection
●The printer I/O configuration
●The amount of memory installed in the product
●The network operating system and configuration (if applicable)
●The printer driver that you are using.
NOTE: Although additional memory can improve how the product handles complex graphics and
improve download times, it will not increase maximum product speed (ppm).
ENWW Solve general problems 145
Restore factory settings
1. Press the Menu button .
2. Open each of the following menus. Press the down arrow to highlight it and then press the OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. RESTORE FACTORY SETTINGS
For more information, see Resets menu on page 36.
146 Chapter 10 Solve problems ENWW
Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the product displays the
Ready status message.
Warning messages Warning messages inform you of data and print errors. These messages typically alternate with the
Ready message or other status messages and remain until you press the OK button. Some warning
messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the
CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages Error messages communicate that you must perform some action, such as adding paper or clearing
a jam.
Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the
CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error
message displays for 10 seconds.
NOTE: Pressing any button during the 10-second autocontinuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 10-1 Control-panel messages
Control panel message Description Recommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press
An error has occurred in one or more of the
product's supplies.
10.00.0Y = memory is defective
10.10.0Y = memory is missing
1. Turn the product off and then on to clear
the message.
2. If the message persists, contact an HP-
authorized service or support provider.
11.XX INTERNAL CLOCK ERROR
To continue press OK
The real time clock has experienced an error. Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue, contact an HP-authorized service
or support provider.
13.JJ.NT JAM IN <LOCATION>
13.JJ.NT JAM INSIDE <LOCATION>
A jam has occurred in the specified location. Remove the jammed paper.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider.
ENWW Interpret control-panel messages 147
Control panel message Description Recommended action
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all trays
A jam has occurred in a tray. 1. Open each tray and check for jammed
paper.
2. Open the top cover.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the top cover.
5. Close all trays.
21 PAGE TOO COMPLEX
For help press
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data in the print job is too complex. 1. Press the OK button to print the
transferred data (some data might be
lost).
2. If this message displays often, simplify
the print job or install more memory.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
1. Press the OK button to clear the
message. (The job will not be printed.)
2. Check the host configuration. If the
message persists, contact an HP-
authorized service or support provider.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the product's
internal HP Jetdirect.
Press the OK button to continue printing.
Some data might be lost.
22 USB I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the USB port. Press the OK button to clear the error
message. (The job will not be printed.)
40 EIO X BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and the EIO card in the specified
slot [X].
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.
Press the OK button to clear the error
message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
The connection has been broken between
the product and HP Jetdirect print server.
Press the OK button to clear the error
message and continue printing.
41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED <TYPE> <SIZE>
You have configured Tray 1 for a different
size of paper than the print job requires.
Reload the tray with the correct paper size.
If another tray contains the correct size, the
product prompts you to press the OK button
to use another tray.
Table 10-1 Control-panel messages (continued)
148 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
41.3 UNEXPECTED SIZE IN TRAY <X>
For help press
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
You have configured the tray for a different
size of paper than the print job requires.
1. Reload the tray with the correct paper
size.
2. Make sure the paper size that is
specified in the software program, the
printer driver, and the control panel are
all the same.
3. Press the OK button and scroll to the
TRAY <X> SIZE = <Size> option.
Reconfigure the size in a tray to match
the size required for the print job.
4. If the error does not clear, turn the
product off and then on.
5. If the message persists, contact an HP-
authorized service or support provider.
41.X ERROR
For help press
alternates with
41.X ERROR
To continue press OK
A temporary printing error occurred. 1. Press the OK button. The page
containing the error automatically
reprints if jam recovery is enabled.
2. Turn the product off and then on.
3. If the message persists, contact an HP-
authorized service or support provider.
49.XXXX ERROR
To continue turn off then on
A critical firmware error has occurred.
This error could be caused by several
external influences that are not directly
related to the product hardware or firmware:
●The computer operating system
●The network connection
●The printer driver
●The software program
●The document file
To help isolate the cause of the problem,
identify the actions you were performing
before the error occurred.
1. Turn the product off for 20 minutes, and
then turn it on.
2. If you can isolate the cause of the error
to an external influence, try to resolve
the problem by repairing the external
component.
3. If the message persists, contact an HP-
authorized service or support provider.
50.X FUSER ERROR
For help press
A fuser error has occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
51.XY ERROR
For help press
alternates with
51.XY ERROR
To continue turn off then on
A temporary printing error occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 149
Control panel message Description Recommended action
52.XY ERROR
For help press
alternates with
52.XY ERROR
To continue turn off then on
A temporary printing error occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
53.X0.01 ERROR
UNSUPPORTED DIMM
The product does not support the DIMM. Replace the DIMM with one that the product
supports.
For a list of supported DIMMs, see Part
numbers on page 201.
For instructions to replace the DIMM, see
Install memory on page 126.
55.XX.YY DC CONTROLLER ERROR
For help press
alternates with
55.XX.YY DC CONTROLLER ERROR
To continue turn off then on
A temporary printing error occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
56.X ERROR
For help press
alternates with
56.X ERROR
To continue turn off then on
A temporary printing error occurred as a
result of an incorrect input or output request.
1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
57.XX ERROR
For help press
alternates with
57.XX ERROR
To continue turn off then on
A temporary printing error occurred in one of
the product fans.
1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1 Control-panel messages (continued)
150 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
58.XX ERROR
For help press
alternates with
58.XX ERROR
To continue turn off then on
A product error has occurred where a
memory tag CPU error was detected, or there
is a problem with the air sensor or power
supply.
To resolve problems with the power supply:
1. Remove the product from any UPS
supplies, additional power supplies, or
power strips. Plug the product into a wall
outlet and see if this resolves the
problem.
2. If the product is already plugged into a
wall outlet, try another power source in
the building that is independent of the
one being used.
Make sure the line voltage and current source
meet the electrical specifications for the
product.
If the message persists, contact an HP-
authorized service or support provider.
59.XY ERROR
For help press
alternates with
59.XY ERROR
To continue turn off then on
A temporary printing error occurred. 1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE FULL
For help press
alternates with
68.X PERMANENT STORAGE FULL
To continue press OK
The permanent storage is full. Some settings
might have been reset to the factory defaults.
1. If the error does not clear, turn the
product off and then on.
2. Print a configuration page and check the
product settings to determine which
values have changed.
3. To clean up permanent storage, turn the
product off, and then press and hold the
Menu button while turning the
product on.
4. If the message persists, contact an HP-
authorized service or support provider.
68.X PERMANENT STORAGE WRITE FAIL
To continue press OK
The storage device is failing to write. Printing
can continue, but there might be some
unexpected behaviors because an error
occurred in permanent storage.
Press the OK button to continue.
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
68.X STORAGE ERROR SETTINGS
CHANGED
For help press
alternates with
68.X STORAGE ERROR SETTINGS
CHANGED
To continue press OK
An error occurred in the product permanent
storage and one or more product settings has
been reset to its factory default.
Press the OK button to resume printing.
Print a configuration page and check the
product settings to determine which values
have changed.
If the error does not clear, turn the product off
and then on. If the message persists, contact
an HP-authorized service or support
provider.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 151
Control panel message Description Recommended action
79.XXXX ERROR
To continue turn off then on
The product detected a critical hardware
error.
1. Press the stop button to clear the
print job from the product memory. Turn
the product off and then on.
2. Try printing a job from a different
program. If the job prints, go back to the
first program and try printing a different
file. If the message displays only with a
certain program or print job, contact the
software vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the product off.
2. Disconnect all cables to the product that
connect it to the network or computer.
3. Remove all the memory DIMMs or third-
party DIMMs from the product. Then
reinstall the memory DIMM.
4. Remove the EIO device from the
product.
5. Turn the product on.
If the error no longer exists, follow these
steps.
1. Install the DIMM and EIO device one at
a time, making sure to turn the product
off and then on as you install each
device.
2. Replace the DIMM or EIO device that
you determine caused the error.
3. Reconnect all cables that connect the
product to the network or computer.
8X.YYYY EIO ERROR The EIO accessory card in slot [X] has
encountered a critical error.
1. Turn the product off and then on.
2. Turn the product off, reseat the EIO
accessory in slot [X], and then turn the
product on.
3. Turn the product off, remove the EIO
accessory from slot [X], install it in a
different EIO slot, and then turn the
product on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has
encountered a critical error.
1. Turn the product off and then on.
2. If the message persists, contact an HP-
authorized service or support provider.
Table 10-1 Control-panel messages (continued)
152 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
ACCEPT BAD SIGNATURE?
Yes press OK
alternates with
ACCEPT BAD SIGNATURE?
No press
The product is performing a remote firmware
upgrade, the first-time code signing does not
match the signature, and the SIGNATURE
CHECK menu is set to the PROMPT IF
BAD option.
Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
Access denied MENUS LOCKED The product control-panel function you are
trying to use has been locked to prevent
unauthorized access.
See your network administrator.
Action not currently available for tray x
Tray size cannot be ANY SIZE/ANY
CUSTOM
Duplexing is not available when the tray size
is set to the ANY SIZE setting or the ANY
CUSTOM setting.
Change tray settings.
1. Press the Menu button .
2. Press the down arrow to highlight the
PAPER HANDLING menu, and then
press the OK button.
3. Press the down arrow to highlight the
specified tray, and then press the OK
button.
4. Change the selected tray's size and type
settings.
BAD OPTIONAL TRAY CONNECTION An optional tray is not connected correctly. Remove the product from the tray, and
reinstall it. Then, turn the product off and then
on.
Bad signature
Upgrade cancelled
The firmware upgrade code does not match
the product signature.
Download the correct firmware upgrade file
for this product, and then reinstall the
upgrade.
BLACK CARTRIDGE VERY LOW The product indicates when a supply level is
very low. Actual print cartridge life might vary.
Consider having a replacement print
cartridge available to install when print quality
is no longer acceptable. You do not need to
replace the print cartridge at this time unless
print quality is no longer acceptable. After an
HP supply has reached the very low
threshold, the HP premium protection
warranty for that supply has ended.
If print quality is no longer acceptable, replace
the print cartridge. See Change the print
cartridge on page 122.
Canceling... The product is canceling a job. The message
continues while the product clears the paper
path and clears any remaining incoming data.
No action is necessary.
CANNOT DUPLEX
CLOSE REAR DOOR
For help press
The rear door must be closed to duplex. Close the rear door.
Checking paper path The product is checking for possible jams or
paper that was not cleared from the product.
No action is necessary.
Checking printer The product is checking for possible jams or
paper that was not cleared from the product.
No action is necessary.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 153
Control panel message Description Recommended action
CHOSEN PERSONALITY NOT
AVAILABLE
To continue press OK
The product received a request for a
personality (product language) that does not
exist. The print job is canceled.
Print the job using a printer driver for a
different product language, or add the
requested language to the product (if
available).
To see a list of available personalities, print a
configuration page.
CLEANING DISK <X>% COMPLETE
Do not power off
alternates with
CLEANING DISK <X>% COMPLETE
For help press
The storage device is being sanitized or
cleaned. Do not turn off. Product functions
are unavailable. The product automatically
turns off and then on when finished.
No action is necessary.
CLEANING PAGE ERROR
Open rear door
You are processing a cleaning page with the
rear door closed.
Open the rear output bin to begin creating or
processing the cleaning page.
CLEANING...
DO NOT GRAB PAPER
The product is performing an automatic
cleaning.
No action is necessary.
Clearing event log The product is clearing the event log. No action is necessary.
Clearing paper path The product jammed or was turned on and
paper was detected in a wrong location. The
product is automatically attempting to eject
the pages.
Wait for the product to finish trying to clear the
pages. If it cannot, a jam message displays
on the control panel.
CODE CRC ERROR
SEND RFU UPGRADE ON USB DEV PORT
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
DATA RECEIVED
To print last page press OK
alternates with
<current status message>
The product is waiting for the print command. Press the OK button to continue.
DATE/TIME = YYYY/MMM/DD HH:MM
To change press OK
To skip press
The current date and time. Set the date and time or press the stop button
to skip.
Deleting... Product is deleting a stored job. No action is necessary.
DUPLEX OPERATION FAILED
To continue press OK
alternates with
DUPLEX OPERATION FAILED
For help press
A timing error has occurred during a duplex
printing job.
Press the OK button to continue printing. If
the error occurs again, cancel the job and
print it as a single-sided job.
Table 10-1 Control-panel messages (continued)
154 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
EIO <X> DISK NOT FUNCTIONAL
For help press
The EIO disk in slot X is not working correctly. 1. Turn the product off.
2. Make sure the EIO disk is inserted
correctly and securely fastened.
3. If the control panel message continues
to appear, replace the disk.
EIO <X> DISK SPINNING UP
alternates with
<Current status message>
The disk accessory in EIO slot [X] is
initializing.
No action is necessary.
EIO DEVICE FAILURE
To clear press OK
The specified device has failed. Press the OK button to continue.
EIO FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
EIO FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be
written to.
Press the OK button to continue.
EIO IS WRITE PROTECTED
To clear press OK
The file system cannot be written to. Press the OK button to continue.
Event log empty You are attempting to view an empty event
log by selecting the SHOW EVENT LOG
option from the control panel.
No action is necessary.
INCOMPATIBLE BLACK CARTRIDGE The print cartridge is for another product. Replace the print cartridge with a print
cartridge for this product. See Change the
print cartridge on page 122.
For information about print cartridges that this
product supports, see Part numbers
on page 201.
Incorrect The wrong PIN number was entered. Reenter PIN number.
INFLATE FAILURE
SEND RFU UPGRADE ON USB DEV PORT
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
Initializing Individual tasks are being initialized. No action is necessary.
INSERT OR CLOSE TRAY <X>
For help press
The specified tray is open or missing. Insert or close the tray for printing to continue.
INSTALL BLACK CARTRIDGE
For help press
The print cartridge is missing. 1. Open the top cover.
2. Install the cartridge.
3. Close the top cover.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 155
Control panel message Description Recommended action
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
For help press
alternates with
<DEVICE>
To continue press OK
The product received more data than can fit
in its available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Press the OK button to print the transferred
data (some data might be lost).
Simplify the print job or install additional
memory.
LOAD TRAY 1 [TYPE] [SIZE]
To continue press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press
Tray 1 is empty. Load Tray 1 with the requested paper.
If the paper is already in the Tray 1, press the
help button , and then press the OK button
to print.
To use another tray, remove paper from
Tray 1, and then press the OK button to
continue.
LOAD TRAY 1 [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY 1 [TYPE] [SIZE]
For help press
Tray 1 is empty and other trays are available. Press the OK button to use another tray.
To use Tray 1, load it with the requested
paper.
If the paper is already in the Tray 1, press the
help button , and then press the OK button
to print.
To use another tray, remove paper from
Tray 1, and then press the OK button to use
another tray.
LOAD TRAY <X> [TYPE] [SIZE]
For help press
The indicated tray is configured for a specific
type and size of paper needed by a print job,
but the tray is empty. All other trays are also
empty.
Load the requested paper in the tray.
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
alternates with
LOAD TRAY <X> [TYPE] [SIZE]
For help press
A job is sent that requires a specific type and
size that is not available in the tray that is
indicated.
Press the OK button to use a type and size
that are available in another tray.
MANUALLY FEED <TYPE> <SIZE> The product is waiting for you to load paper
in Tray 1.
If paper is already in the Tray 1, press the help
button , and then press the OK button to
print.
To use another tray, remove paper from
Tray 1, and then press the OK button.
MANUALLY FEED <TYPE> <SIZE>
To continue press OK
alternates with
MANUALLY FEED <TYPE> <SIZE>
For help press
The product is waiting for you to load paper
in Tray 1.
Load the requested paper into Tray 1 and
press the OK button.
Table 10-1 Control-panel messages (continued)
156 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
MANUALLY FEED <TYPE> <SIZE>
To use another tray press OK
alternates with
MANUALLY FEED <TYPE> <SIZE>
For help press
The product is waiting for you to load paper
in Tray 1.
Press the OK button to use a type and size
that are available in another tray.
MANUALLY FEED OUTPUT STACK
Then press OK to print second sides
The first side of a manual duplex job has been
printed and the product is waiting for you to
insert the output stack to complete the
second side.
1. Load the output stack into Tray 1,
maintaining the same orientation with
printed side down.
2. To continue printing, press the OK
button.
MEM TEST FAILURE REPLACE DIMM <X> The product has detected an error with the
DIMM.
Replace the DIMM. See Install memory
on page 126.
For a list of DIMMs that this product supports,
see Part numbers on page 201.
No job to cancel The stop button was pressed, but there is
no active job or buffered data to cancel.
The message is displayed for approximately
2 seconds before the product returns to the
ready state.
No action is necessary.
Non-HP supply installed You have installed a print cartridge that
Hewlett-Packard did not make.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit.
OUTPUT BIN FULL
Remove all paper from bin
The output bin is full, and printing cannot
continue.
Empty the bin so that the current print job can
finish.
OUTPUT BIN FULL
Remove all paper from bin
alternates with
<Current status message>
The output bin is full, but it is not needed for
the current print job.
Empty the bin before sending a job to that bin.
Paper Wrapped Around Fuser
For help press
Paper is wrapped around the fuser, and the
product has jammed.
Contact an HP-authorized service or support
provider.
Please wait The product is going offline. No action is necessary.
Processing Upgrade <component>
<XXX> %
Do not power off
Firmware is being upgraded in several
stages.
No action is necessary.
RAM DISK DEVICE FAILURE
To clear press OK
The specified device has failed. Press the OK button to continue.
RAM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 157
Control panel message Description Recommended action
RAM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be
written to.
Press the OK button to continue.
RAM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to. Press the OK button to continue.
READING <DIRECTORY> XXXX files
found XXXX supported
The product is reading the files in the USB
folder.
No action is necessary.
Request accepted please wait The request to print an internal page is
waiting to print.
Wait for the current job to finish printing.
Restoring factory settings Factory settings are being restored. No action is necessary.
Restoring... The specific settings are being restored. No action is necessary.
RFU LOAD ERROR
SEND RFU UPGRADE ON USB DEV PORT
An error occurred during a firmware upgrade. Contact an HP-authorized service or support
provider.
ROM DISK DEVICE FAILURE
To clear press OK
The specified device has failed. Press the OK button to continue.
ROM DISK FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
ROM DISK FILE SYSTEM IS FULL
To clear press OK
The specified file system is full and cannot be
written to.
Press the OK button to continue.
ROM DISK IS WRITE PROTECTED
To clear press OK
The device cannot be written to. Press the OK button to continue.
SANITIZING DISK <X>% COMPLETE
Do not power off
alternates with
SANITIZING DISK <X>% COMPLETE
For help press
A hard disk is being sanitized. No action is necessary.
SIZE MISMATCH IN TRAY X
For help press
alternates with
<Current status message>
The tray indicated is loaded with a different
size of paper than the size configured for the
tray.
Load the tray with the size configured for the
tray.
Make sure that the guides are positioned
correctly in the specified tray. Printing can
continue from other trays.
Sleep mode on The product is in Sleep mode. No action is necessary.
SUPPLY MEMORY WARNING
Economode disabled
The product cannot read the memory in the
print cartridge.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit.
Table 10-1 Control-panel messages (continued)
158 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
Too many trays installed
Turn power off and uninstall a tray
You have installed more optional trays than
the product supports.
The product can accept up to two optional
500-sheet trays.
Remove one of the optional trays.
Too many USB accessories
For help press
The does not support this many USB storage
accessories.
Remove the extra USB storage accessories
until this message goes away. Then, remove
and reinsert the new USB storage accessory.
Too many USB hubs
Remove latest USB hub
The product has detected that a USB hub is
connected to another USB hub.
Remove the extra USB hub. The product
does not support USB hubs connected to
other USB hubs.
TRAY <X> [TYPE] [SIZE]
To change size or type press OK
alternates with
TRAY <X> [TYPE] [SIZE]
To accept settings press
This message states the current type and
size configuration of the paper tray, and
allows you to change the configuration.
To change the paper size or type press the
OK button while the message is present. To
clear the message, press the back arrow
while the message is present.
●Select the ANY SIZE and ANY TYPE
settings if the tray is used frequently for
different sizes or types.
●Set size and type to a specific setting if
printing with only one type of paper.
TRAY <X> OPEN
For help press
alternates with
<Current status message>
The tray cannot feed paper to the product
because tray [X] is open and must be closed
for printing to continue.
Check the trays and close any that are open.
Unable to add more files to print
Wait for a job to finish printing
The print queue has the maximum number of
jobs.
Wait for a job to finish before adding another
job to the print queue.
UNABLE TO READ ENTIRE DIRECTORY
To continue press OK
The list of files on the USB accessory is
longer than the product can display.
1. To print a file from the partial list, press
the OK button and then select a file from
the list.
2. To prevent this problem, remove files
from the USB accessory.
UNABLE TO STORE JOB
alternates with
<Current status message>
The print job named cannot be stored
because of a memory, disk, or configuration
problem.
Correct the error and then try again to store
the job.
UNSUPPORTED SUPPLY IN USE The print cartridge is for a different HP
product.
If print quality is no longer acceptable, replace
the print cartridge. See Change the print
cartridge on page 122.
For a list of supported print cartridges, see
Part numbers on page 201.
UNSUPPORTED SUPPLY INSTALLED The print cartridge is for a different HP
product.
If print quality is no longer acceptable, replace
the print cartridge. See Change the print
cartridge on page 122.
For a list of supported print cartridges, see
Part numbers on page 201.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 159
Control panel message Description Recommended action
USB ACCESSORY NEEDS TOO MUCH
POWER
Remove USB accessory and then turn off
then on
alternates with
USB ACCESSORY NEEDS TOO MUCH
POWER
For help press
The USB accessory is drawing too much
electrical current. Printing cannot continue.
Remove the USB accessory, and then restart
the product.
Use a USB accessory that uses less power
or that contains its own power supply.
USB accessory not recognized
For help press
alternates with
USB accessory not recognized
To clear press OK
The product does not support plug-and-play
operation for the type of USB accessory in the
host USB port, or the accessory is not
supported
With the USB accessory connected, turn the
product off and then on. If the message
reappears, remove the USB accessory.
USB printing unavailable
For help press
The administrator has disabled printing from
USB accessories.
Print the job from a computer that is
connected to the product.
USB storage accessory removed
Clearing any unassociated data
You have removed the USB accessory from
the product. The product cancels any jobs
from the accessory that are in the print queue.
To print the remaining jobs, reinsert the USB
accessory and select the jobs again.
USB STORAGE DEVICE FAILURE
To clear press OK
The specified device has failed. Press the OK button to continue.
USB STORAGE FILE OPERATION FAILED
To clear press OK
A command attempted an illogical operation. Press the OK button to continue.
USE TRAY <X> [TYPE] [SIZE]
To change press /.
To use press OK
The product did not detect the type and size
of paper requested. The message shows the
most likely type and size available and the
tray in which they are available.
Press the OK button to accept the values in
the message, or press the up or down arrow
/ to scroll through the available choices.
USED SUPPLY IN USE
Economode disabled
The print cartridge has been previously used. If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit.
USED SUPPLY INSTALLED The print cartridge has been previously used. Press the OK button to use this cartridge, or
install a new cartridge.
If you believe you purchased a genuine HP
supply, go to www.hp.com/go/
anticounterfeit.
Table 10-1 Control-panel messages (continued)
160 Chapter 10 Solve problems ENWW
Control panel message Description Recommended action
Wait for printer to reinitialize This message can appear for a variety of
reasons:
●The RAM DISK settings changed before
the product restarted.
●The product is restarting after changing
external device modes.
●You have exited the DIAGNOSTICS
menu.
●A new formatter has been installed with
an old product, or a new product has
been installed with an old formatter.
No action is necessary.
WARMING UP
alternates with
<Current status message>
The product is coming out of sleep mode.
Printing continues when it is done.
No action is necessary.
Table 10-1 Control-panel messages (continued)
ENWW Interpret control-panel messages 161
Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at www.hp.com/support/ljpaperguide.
The product is jammed.
1
Cause Solution
The paper does not meet specifications. Use only paper that meets HP specifications. See Paper and
print media on page 73.
A component is installed incorrectly. Verify that all components are correctly installed.
You are using paper that has already passed through a product
or copier.
Do not use paper that has been previously printed on or copied.
A tray is loaded incorrectly. Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 81.
The paper is skewed. The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE: Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.
Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition. Replace the paper.
The internal rollers from the tray are not picking up the paper. Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges. Replace the paper.
The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life. Check the product control panel for messages alerting you of
supplies status, or print a supplies status page to verify the
remaining life of the supplies. See Print the information and
show-me-how pages on page 108.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
162 Chapter 10 Solve problems ENWW
Clear jams
Clear jams from Tray 1
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams.
1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has already
been pulled into the product, see Clear jams from the top cover on page 167.
2. Press the OK button to clear the message.
OK
ENWW Jams 163
Clear jams from Tray 2 or an optional 500-sheet tray
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams.
1. Remove the tray from the product.
1
2. Remove any damaged paper from the tray, and then reinsert the tray.
164 Chapter 10 Solve problems ENWW
3. Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
4. Remove the print cartridge.
2
3
5. Remove any jammed paper.
ENWW Jams 165
6. Reinsert the print cartridge.
2
1
3
7. Close the top cover.
2
1
3
2
1
3
166 Chapter 10 Solve problems ENWW
Clear jams from the top cover
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top.
1. Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
2. Remove the print cartridge.
2
3
3. Remove any jammed paper.
ENWW Jams 167
4. Reinsert the print cartridge.
2
1
3
5. Close the top cover.
2
1
3
2
1
3
168 Chapter 10 Solve problems ENWW
Clear jams from the rear door and the fuser area
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear.
1. Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
2. Remove any jammed paper.
ENWW Jams 169
3. Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
4. Close the rear door.
5. Remove the print cartridge.
2
3
170 Chapter 10 Solve problems ENWW
6. Remove any jammed paper.
7. Reinsert the print cartridge.
2
1
3
8. Close the top cover.
2
1
3
2
1
3
ENWW Jams 171
Clear jams from the duplexer
TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-
duplexer.
1. Remove Tray 2 completely from the product.
1
2. Push the green button to release the duplex pan.
1
3. Remove any jammed paper.
172 Chapter 10 Solve problems ENWW
4. Close the duplex pan.
5. Reinsert Tray 2.
2
1
2
2
6. Open the rear door, and push down so it is fully opened to a 90° angle.
NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a
90° angle for clearing jams.
ENWW Jams 173
7. Remove any jammed paper.
8. Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
9. Close the rear door.
174 Chapter 10 Solve problems ENWW
10. Remove the print cartridge.
2
3
11. Remove any jammed paper.
12. Reinsert the print cartridge.
2
1
3
ENWW Jams 175
13. Close the top cover.
2
1
3
2
1
3
Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This
is the default setting.
●OFF — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
●ON — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed. This might cause overall performance to suffer.
Set the jam recovery feature
1. Press the Menu button .
2. Press the down arrow to highlight the CONFIGURE DEVICE menu, and then press the OK
button.
3. Press the down arrow to highlight the SYSTEM SETUP menu, and then press the OK button.
4. Press the down arrow to highlight the JAM RECOVERY menu, and then press the OK button.
5. Press the down arrow or up arrow / to highlight the appropriate setting, and then press the
OK button.
6. Press the Menu button to return to the Ready state.
176 Chapter 10 Solve problems ENWW
Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide. Always configure the paper type on the control panel to match the type of paper that is loaded
in the tray.
Product feeds multiple sheets
Product feeds multiple sheets
Cause Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.
Remove excess paper from the input tray.
Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product. Use only paper that meets HP paper specifications for this
product.
Trays are not properly adjusted. Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause Solution
The correct size paper is not loaded in the input tray. Load the correct size paper in the input tray.
The correct size paper is not selected in the software program
or printer driver.
Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see Change printer-driver settings for
Windows on page 47 or Change printer-driver settings for
Macintosh on page 56.
The correct size paper for the tray is not selected in the product
control panel.
From the control panel, select the correct size paper for the
tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
ENWW Paper-handling problems 177
Product pulls from incorrect tray
Product pulls from incorrect tray
Cause Solution
You are using a driver for a different product. Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
Paper does not feed automatically
Paper does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to ALWAYS. The product
always prompts for manual feed, even if the tray is loaded.
Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to
EXCLUSIVELY, and the requested tray is empty. The product
will not use another tray.
Load the requested tray.
Or, change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The product can use other trays
if no media is loaded in the specified tray.
178 Chapter 10 Solve problems ENWW
Paper does not feed from Tray 2, 3, or 4
Paper does not feed from Tray 2 or 3
Cause Solution
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.
From the product control panel, select the correct paper type
for the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause Solution
The correct paper type is not specified in the software or printer
driver.
Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overfilled. Remove excess paper from the input tray. Do not exceed the
maximum stack height marks for the tray.
Paper in another input tray is the same size as the
transparencies, and the product is defaulting to the other tray.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.
Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
ENWW Paper-handling problems 179
Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect. Verify that the envelope is loaded correctly.
This product does not support the envelopes being used. Refer to the HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause Solution
Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in
good condition.
Product is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture.
Remove paper and replace it with paper from a fresh,
unopened package.
Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.
Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see Load
trays on page 81.
The paper has previously been used for a print job. Do not re-use paper.
180 Chapter 10 Solve problems ENWW
Product does not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause Solution
You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.
Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page leading
into the product. For Trays 2, 3, and 4, load the paper printed
side up with the top of the page toward the front of the product.
The product model does not support automatic 2-sided
printing.
The HP LaserJet P3011, HP LaserJet P3015, and HP LaserJet
P3015n models do not support automatic 2-sided printing.
The product configuration is not set for duplexing. In Windows, run the automatic configuration feature:
1. Click the Start button, point to Settings, and then click
Printers (for Windows 2000) or Printers and Faxes (for
Windows XP).
2. Right-click the HP product icon, and then click
Properties or Printing Preferences.
3. Click the Device Settings tab.
4. Under Installable Options, click Update Now in the
Automatic Configuration list.
Duplex printing is turned off. 1. Open each of the following menus. Press the down arrow
to highlight it and then press the OK button to select it.
a. CONFIGURE DEVICE
b. PRINTING
c. DUPLEX
2. Select the ON option.
ENWW Paper-handling problems 181
Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●Configure the trays for the correct paper-type setting. See Configure trays on page 87.
●Use paper that meets HP specifications. See Paper and print media on page 73.
●Clean the product as necessary. See Clean the paper path on page 137.
Print-quality problems associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
●The surface of the paper is too smooth.
●The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream.
●Some areas of the paper reject toner. Use paper from a different source or from an unopened ream.
●The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets HP specifications.
●The paper is excessively rough. Use a smoother, xerographic paper.
●The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to
the paper.
For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print
Media Guide. This guide is available at www.hp.com/support/ljpaperguide.
Print-quality problems associated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See Operating environment on page 214.
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery on page 176.
●If the product recently jammed, print two to three pages to clean the paper path.
●If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print two to three pages to clean the paper path. If the problem persists, print and process a cleaning
page. See Clean the paper path on page 137.
182 Chapter 10 Solve problems ENWW
Image defect examples
These examples identify the most common print-quality problems. If you still have problems after trying
the suggested solutions, contact HP Customer Support.
Table 10-2 Image defect examples
Problem Image example Solution
Light print (partial page) 1. Make sure that the print cartridge is fully installed.
2. The print cartridge might be almost empty. Check the supplies status, and
replace the print cartridge if necessary.
3. The paper might not meet HP specifications (for example, the paper is too
moist or too rough). See Paper and print media on page 73.
Light print (entire page) 1. Make sure that the print cartridge is fully installed.
2. Make sure that the ECONOMODE setting is turned off at the control panel and
in the printer driver. See EconoMode on page 92.
3. Open the CONFIGURE DEVICE menu at the product control panel. Open the
PRINT QUALITY submenu and increase the TONER DENSITY setting. See
Print Quality menu on page 23.
4. Try using a different type of paper.
5. The print cartridge might be reaching its estimated end of life. Check the
supplies status, and replace the print cartridge if necessary.
Specks Specks might appear on a page after a jam has been cleared.
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
Clean the paper path on page 137.
3. Try using a different type of paper.
4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it.
Dropouts 1. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE
DEVICE menu at the product control panel. Open the PRINT QUALITY
submenu, select FUSER MODES, and then select the paper type you are
using. Change the setting to HIGH1 or HIGH2, which helps the toner fuse more
completely onto the paper. See Print Quality menu on page 23.
3. Try using a smoother paper.
Lines
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
Clean the product on page 137.
3. Replace the print cartridge.
ENWW Solve print-quality problems 183
Problem Image example Solution
Gray background 1. Do not use paper that has already been run through the product.
2. Try using a different type of paper.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, increase the TONER DENSITY setting. See Print
Quality menu on page 23.
6. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
7. The print cartridge might need to be replaced.
Toner smear 1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of paper.
3. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
4. Clean the inside of the product and run a cleaning page to clean the fuser. See
Clean the product on page 137.
5. The print cartridge might need to be replaced.
Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page.
1. If paper is heavy or rough, open the CONFIGURE DEVICE menu at the
product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
HIGH1 or HIGH2, which helps the toner fuse more completely onto the paper.
See Print Quality menu on page 23. You must also set the type of paper for
the tray you are using. See Configure trays on page 87.
2. If you have observed a rougher texture on one side of your paper, try printing
on the smoother side.
3. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
4. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
Repeat defects 1. Print a few more pages to see if the problem corrects itself.
2. Clean the inside of the product and run a cleaning page to clean the fuser. See
Clean the product on page 137.
3. The print cartridge might need to be replaced.
Table 10-2 Image defect examples (continued)
184 Chapter 10 Solve problems ENWW
Problem Image example Solution
Repeat image
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hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this
is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted,
and when hghj hgjhk jdj a dt sonnleh.
Suolklv jsdj hvjkrt ten sutc of jthjkfjkn vjdj hwjd, an olk d
.at fhjdjht ajshef. Sewlfl nv atug ahgjfjknvr kdkjdh sj hvjk
sjskrplo book. Camegajd sand their djnln as orged tyehha
as as hf hv of the tinhgh in the cescmdal vlala tojk. Ho sn shj
shjkh a sjca kvkjn? No ahdkj ahhtuah ahavjnv hv vh aefve r
Tehreh ahkj vaknihidh was skjsaa a dhkjfn anj
cjkhapsldnlj llhfoihrfhthej ahjkkjna oa h j a kah w asj kskjnk as
sa fjkank cakajhjkn eanjsdn qa ejhc pjtpvjlnv4purlaxnwl. Ana
l, and the askeina of ahthvnasm. Sayhvjan tjhhjhr ajn ve fh k
v nja vkfkahjd a. Smakkljl a sehiah adheufh if you do klakc k
w vka ah call lthe cjakha aa d a sd fijs.
Sincerely,
Mr. Scmehnjcj
This type of defect might occur when using preprinted forms or a large quantity of
narrow paper.
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
3. The print cartridge might need to be replaced.
4. Verify that the product is configured for the correct paper type.
Misformed characters AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
Page skew 1. Print a few more pages to see if the problem corrects itself.
2. Verify that no torn pieces of paper are inside the product.
3. Make sure that paper is loaded correctly and that all adjustments have been
made. See Load trays on page 81. Make sure that the guides in the tray are
not too tight or too loose against the paper.
4. Turn over the paper in the tray. Also, try rotating the paper 180°.
5. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
6. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
Curl or wave 1. Turn over the paper in the tray. Also, try rotating the paper 180°.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
3. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
4. Try printing to a different output bin.
5. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at
the product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
LOW, which helps reduce the heat in the fusing process. See Print Quality
menu on page 23. You must also set the type of paper for the tray you are
using. See Configure trays on page 87.
Table 10-2 Image defect examples (continued)
ENWW Solve print-quality problems 185
Problem Image example Solution
Wrinkles or creases 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Make sure that paper is loaded correctly and all adjustments have been made.
See Load trays on page 81.
5. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
6. If envelopes are creasing, try storing envelopes so that they lie flat.
7. If paper is lightweight and smooth, open the CONFIGURE DEVICE menu at
the product control panel. On the PRINT QUALITY submenu, select FUSER
MODES, and then select the paper type you are using. Change the setting to
LOW, which helps reduce the heat in the fusing process. See Print Quality
menu on page 23. You must also set the type of paper for the tray you are
using. See Configure trays on page 87.
Vertical white lines 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
3. The print cartridge might need to be replaced.
Tire tracks
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
This defect typically occurs when the print cartridge has far exceeded its estimated
life. For example, if you are printing a very large quantity of pages with very little
toner coverage.
1. The print cartridge might need to be replaced.
2. Reduce the number of pages that you print with very low toner coverage.
White spots on black 1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
3. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
4. The print cartridge might need to be replaced.
Table 10-2 Image defect examples (continued)
186 Chapter 10 Solve problems ENWW
Problem Image example Solution
Scattered lines 1. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
2. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Open the CONFIGURE DEVICE menu at the product control panel. Open the
PRINT QUALITY submenu and change the TONER DENSITY setting. See
Print Quality menu on page 23.
5. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set LINE DETAIL=ON.
Blurred print 1. Make sure that the type and quality of the paper you are using meet
HP specifications. See Paper and print media on page 73.
2. Make sure that the environmental specifications for the product are being met.
See Operating environment on page 214.
3. Turn over the paper in the tray. Also, try rotating the paper 180°.
4. Do not use paper that already has been run through the product.
5. Decrease the toner density. Open the CONFIGURE DEVICE menu at the
product control panel. Open the PRINT QUALITY submenu and change the
TONER DENSITY setting. See Print Quality menu on page 23.
6. Open the CONFIGURE DEVICE menu at the product control panel. On the
PRINT QUALITY submenu, open OPTIMIZE and set HIGH
TRANSFER=ON. See Print Quality menu on page 23.
Random image
repetition
If an image that appears at the top of the page (in solid black) repeats further down
the page (in a gray field), the toner might not have been completely erased from the
last job. (The repeated image might be lighter or darker than the field it appears in.)
●Change the tone (darkness) of the field that the repeated image appears in.
●Change the order in which the images are printed. For example, have the
lighter image at the top of the page, and the darker image farther down the
page.
●From your software program, rotate the whole page 180° to print the lighter
image first.
●If the defect occurs later in a print job, turn the product off for 10 minutes, and
then turn it on to restart the print job.
Table 10-2 Image defect examples (continued)
ENWW Solve print-quality problems 187
Repetitive defects ruler
If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place
the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect
indicates which component needs to be replaced.
Figure 10-1 Repetitive defects ruler
0 mm
95 mm
79 mm
76 mm
50 mm
43.6 mm
38 mm
Distance between defects Product components that cause the defect
38 mm Print cartridge
43.6 mm Print engine
50 mm Print cartridge
76 mm Fuser
79 mm Fuser
95 mm Print cartridge
188 Chapter 10 Solve problems ENWW
Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a
Configuration page.
Pages print very slowly. Heavier paper types can slow the print
job.
Print on a different type of paper.
Complex pages can print slowly. Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print. The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam. See Jams on page 162.
The USB cable might be defective or
incorrectly connected.
●Disconnect the USB cable at both
ends and reconnect it.
●Try printing a job that has printed in
the past.
●Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
ENWW Solve performance problems 189
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●Verify that the cable is connected to the computer and to the product.
●Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.
●Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See Print the information and show-me-how pages on page 108.
Problem Solution
Poor physical connection Verify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate
with the product.
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settings Hewlett-Packard recommends leaving this setting in automatic mode (the default
setting). See Link speed and duplex settings on page 71.
Incorrect IP address for the product on
the computer
Use the correct IP address.
If the IP address is correct, delete the product and then it add again.
New software programs have caused
compatibility problems.
Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect.
Print a configuration page to check the status of the protocol. Enable it if necessary.
Use the control panel to reconfigure the network settings if necessary.
190 Chapter 10 Solve problems ENWW
Solve walk-up USB printing problems
Problem Cause Solution
The USB STORAGE menu does not
open when you insert the USB
accessory.
The product does not support this type of
USB storage accessory or file system.
Save the files on a standard USB storage
accessory that uses File Allocation Table
(FAT) file systems. The product supports
FAT12, FAT16, and FAT32 USB storage
accessories.
The administrator might have disabled
USB printing for this product.
Print the job from a computer that is
connected to the product.
Too many USB storage accessories are
connected to the product.
Remove USB storage accessories until
the message goes away, and then
remove and reinsert the USB storage
accessory from which you want to print.
This product supports up to four USB
storage accessories.
Another menu is already open. Close the open menu, and then reinsert
the USB storage accessory.
More than 1 minute has passed since
you inserted the USB storage accessory.
The menu stays open for 1 minute.
Reinsert the USB storage accessory.
The USB storage accessory has multiple
partitions. (Some USB storage
accessory manufacturers install
software on the accessory that creates
partitions, similar to a CD.)
Reformat the USB storage accessory to
remove the partitions, or use a different
USB storage accessory.
The USB storage accessory requires too
much power.
1. Remove the USB storage
accessory.
2. Turn the product off and then on.
3. Use a USB storage accessory that
has its own power supply or that
requires less power.
The USB storage accessory is not
functioning correctly.
1. Remove the USB storage
accessory.
2. Turn the product off and then on.
3. Try printing from another USB
storage accessory.
The file does not print. You are printing a .PDF file, and the RAM
DISK feature is off.
Open the SYSTEM SETUP menu, and
set the RAM DISK feature to the AUTO
setting.
Another print job might be processing, or
you are printing a large file.
Check the Data light on the control panel.
If it is blinking, the product is processing
the job.
The trays might be empty. Make sure paper is in at least one tray.
The product might have a paper jam. Check the control-panel display for error
messages. Clear the jam. See Clear
jams on page 163.
ENWW Solve walk-up USB printing problems 191
Problem Cause Solution
Unexpected files are on the USB
accessory.
Each time you turn it on, the product
automatically creates three files on
attached USB accessories.
Remove the USB accessory before you
turn on the product.
Some USB accessories have a lock
feature that prevents new files from
being written to the accessory. If your
USB accessory has this feature, lock the
accessory.
The file is not listed in the USB
STORAGE menu.
The USB printing feature does not
support the type of file you are printing.
You can print the following types of files:
●.PDF
●.PCL
●.PS
Too many files are in a single folder on
the USB accessory.
Reduce the number of files in the folder
by moving them to subfolders.
The product does not support the
language of the file name, and it has
replaced the file name with characters
from a different character set.
Rename the files in a supported
language.
The USB STORAGE menu opens, but
the USB accessory is not listed.
Too many USB accessories are
connected to the product.
Remove USB accessories until the
message goes away, and then remove
and reinsert the USB accessory from
which you want to print.
This product supports up to four USB
accessories.
File names are blurry or hard to read
when scrolling through the list on the
control panel.
The control-panel display brightness
needs adjustment.
Open the SYSTEM SETUP menu, and
adjust the DISPLAY BRIGHTNESS
setting until the text is clear.
192 Chapter 10 Solve problems ENWW
Product software problems
Problem Solution
A printer driver for the product is not visible in the Printer folder ●Reinstall the product software.
NOTE: Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation
●Reinstall the product software.
NOTE: Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
●Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.
●If necessary, run the Disk Defragmenter, and reinstall the
product software.
The product is in Ready mode, but nothing prints ●Print a Configuration page, and verify the product
functionality.
●Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
ENWW Product software problems 193
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the product PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
194 Chapter 10 Solve problems ENWW
Solve common Macintosh problems
Table 10-3 Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product .GZ file is in the following hard-drive folder:
●Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
Reinstall the software. See the getting started guide for instructions.
The product name, IP address, or Rendezvous/Bonjour host name does not appear in the product list in the Print Center or Printer
Setup Utility.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous/Bonjour is selected,
depending on the type of connection that exists between the product
and the computer.
The wrong product name, IP address, or Rendezvous/Bonjour host
name is being used.
Print a configuration page to check the product name, IP address, or
Rendezvous host name. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
ENWW Solve common Macintosh problems 195
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●Mac OS X V10.3 and V10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is the
two-letter language code for the language that you are using.
●Mac OS X V10.5: Library/Printers/PPDs/Contents/
Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Rendezvous
host name might have received your print job.
Print a configuration page to check the product name, IP address, or
Rendezvous host name. Verify that the name, IP address, or
Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to
the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
Table 10-3 Problems with Mac OS X (continued)
196 Chapter 10 Solve problems ENWW
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.3
or later.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
Table 10-3 Problems with Mac OS X (continued)
ENWW Solve common Macintosh problems 197
198 Chapter 10 Solve problems ENWW
A Supplies and accessories
●Order parts, accessories, and supplies
●Part numbers
ENWW 199
Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software Use the HP Easy Printer Care software on page 110
Use the embedded Web server on page 113
200 Appendix A Supplies and accessories ENWW
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product
Paper-handling accessories
Item Description Part number
Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity.
The product can accommodate up to two
optional 500-sheet feeders.
CE530A
Print cartridges
Item Description Part number
HP LaserJet print cartridge Standard-capacity cartridge CE255A
High-capacity cartridge CE255X
Memory
Item Description Part number
144 x 32-pin DDR2 memory DIMM (dual
inline memory module)
Boosts the ability of the product to handle
large or complex print jobs.
64 MB CC413A
128 MB CC414A
256 MB CC415A
512 MB CE483A
1 GB CE285A
HP Encrypted High Performance hard
disk
Encrypted hard disk to install in the EIO
accessory slot
63 mm (2.5 in)
J8019A
ENWW Part numbers 201
Cables and interfaces
Item Description Part number
Enhanced I/O (EIO) cards
HP Jetdirect print server multi-protocol
EIO network cards:
HP High Performance Serial ATA EIO
Hard Disk
J6073G
1284B parallel adaptor J7972G
Jetdirect EIO wireless 690n (IPv6/IPsec ) J8007G
Jetdirect en3700 J7942G
Jetdirect en1700 J7988G
Jetdirect ew2400 USB wireless print
server
J7951G
Jetdirect 630n EIO networking card
(IPv6/gigabit)
J7997G
Jetdirect 635n EIO networking card
(IPv6/IPsec )
J7961G
USB cable 2-meter A-to-B cable C6518A
202 Appendix A Supplies and accessories ENWW
B Service and support
●Hewlett-Packard limited warranty statement
●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
●End User License Agreement
●Customer self-repair warranty service
●Customer support
●Repack the product
●Service information form
ENWW 203
Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
204 Appendix B Service and support ENWW
HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 205
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
206 Appendix B Service and support ENWW
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06
ENWW End User License Agreement 207
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
208 Appendix B Service and support ENWW
Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support www.hp.com/support/ljp3010series
Get support for products used with a Macintosh computer www.hp.com/go/macosx
Download software utilities, drivers, and electronic information www.hp.com/go/ljp3010series_software
Order additional HP service or maintenance agreements www.hp.com/go/carepack
ENWW Customer support 209
Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1. Remove and retain any DIMMs cards that you have purchased and installed in the product.
CAUTION: Static electricity can damage electronic parts. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch
bare metal on the product. To remove the DIMMs, see Install memory on page 126.
2. Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the product. A
print cartridge that remains in the product during shipping can leak and cover the product engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories, such as an EIO
card.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
5. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
210 Appendix B Service and support ENWW
Service information form
WHO IS RETURNING THE EQUIPMENT? Date:
Person to contact: Phone:
Alternate contact: Phone:
Return shipping address:
Special shipping instructions:
WHAT ARE YOU SENDING?
Model name: Model number: Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
[ ] Yes. [ ] No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you
running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer: Modem: Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
[ ] Under warranty Purchase/received date:
(Attach proof of purchase or receiving document with original received date.)
[ ] Maintenance contract number:
[ ] Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for
service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized repair center.
Authorized signature: Phone:
Billing address:
Special billing instructions:
ENWW Service information form 211
212 Appendix B Service and support ENWW
C Specifications
●Physical specifications
●Power consumption, electrical specifications, and acoustic emissions
●Operating environment
ENWW 213
Physical specifications
Table C-1 Product dimensions and weights
Product model Height Depth Width Weight
Base, d, n, and dn models 316 mm (12.4 in) 400 mm (15.7x in) 448 mm (17.6 in) 15.9 kg (35.1 lb)
x model 456 mm (17.9 in) 400 mm (15.7 in) 448 mm (17.6 in) 21.2 kg (46.8 lb)
Optional 500-sheet feeder 140 mm (5.5 in) 400 mm (15.7 in) 448 mm (17.6 in) 5.3 kg (11.7 lb)
Table C-2 Product dimensions with all doors and trays fully opened
Product model Height Depth Width
Base, d, n, and dn models 325 mm (12.8 in) 1040 mm (41.0 in) 448 mm (17.6 in)
x model 465 mm (18.3 in) 1040 mm (41.0 in) 448 mm (17.6 in)
Power consumption, electrical specifications, and
acoustic emissions
See www.hp.com/go/ljp3010series_regulatory for current information.
Operating environment
Table C-3 Necessary conditions
Environmental condition Printing Storage/standby
Temperature Product 7.5° to 32.5°C (45.5° to 90.5°) 0° to 35°C (32° to 95°F)
Print cartridge 7.5° to 32.5°C (45.5° to 90.5°) -20° to 40°C (-4° to 104°F)
Relative humidity Product 5% to 90% 35% to 85%
Print cartridge 10–90% 10–90%
214 Appendix C Specifications ENWW
D Regulatory information
●FCC regulations
●Environmental product stewardship program
●Declaration of conformity
●Safety statements
ENWW 215
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase separation between equipment and receiver.
●Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
216 Appendix D Regulatory information ENWW
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and
saves money without affecting the high performance of this product. To determine the ENERGY STAR®
qualification status for this product, see the Product Data Sheet or Specifications Sheet. Qualified
products are also listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages
printed on one page) capability can reduce paper usage and the resulting demands on natural
resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
recycle.
ENWW Environmental product stewardship program 217
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
Single returns
1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445.
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service
provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
218 Appendix D Regulatory information ENWW
Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet P3010 Series
Type Carbon monofluoride lithium
Weight 1.5 g
Location On formatter board
User-removable No
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
ENWW Environmental product stewardship program 219
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.
For more information
To obtain information about these environmental topics:
●Product environmental profile sheet for this and many related HP products
●HP’s commitment to the environment
●HP’s environmental management system
●HP’s end-of-life product return and recycling program
●Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
220 Appendix D Regulatory information ENWW
Declaration of conformity
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.0
Manufacturer's Name: Hewlett-Packard Company
Manufacturer's Address: 11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name: HP LaserJet P3010 series
Including: CB530A - Optional 500-sheet tray
Regulatory Model Number2):BOISB-0804-00
Product Options: ALL
Print Cartridges: CE255A /CE255X
conforms to the following Product Specifications:
Safety: IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:2005 / EN 55022:2006 - Class B1)
EN 61000-3-2:2006
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and
carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing
name or the product number(s).
Boise, Idaho , USA
May 30, 2008
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates
USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
ENWW Declaration of conformity 221
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord statement (Japan)
EMC statement (Korea)
222 Appendix D Regulatory information ENWW
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P3015, P3015d, P3015n, P3015dn, P3015x - kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu
henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
ENWW Safety statements 223
Substances Table (China)
224 Appendix D Regulatory information ENWW
Index
Symbols/Numerics
500-sheet tray
configuring 87
loading 84
A
accessibility features 7
accessories
available 6
ordering 200
part numbers 201
acoustic specifications 214
address, printer
Macintosh,
troubleshooting 195
address, TCP/IPv6 32
advanced printing options
Windows 105
alerts, e-mail 58
alternative letterhead mode 105
anticounterfeit supplies 121
AppleTalk
disabling 70
AppleTalk settings 33
B
batteries included 219
bins, output
capacity 79
locating 8
selecting 89
blank pages
troubleshooting 189
blurred print, problem-
solving 187
Bonjour Settings 58
both sides, printing on
Macintosh 61
Macintosh settings 58
Show Me How menu 15
browser requirements
embedded Web server 113
buttons, control panel 12
C
cables
USB, troubleshooting 189
Canadian DOC regulations 222
canceling
printing 100
canceling a print request 100
capacity of trays and bins 79
card stock
output bin, selecting 89
cartridges
features 6
non-HP 121
ordering through embedded
Web server 115
part numbers 201
recycling 217
replacement intervals 121
replacing 122
status messages 12
storage 121
warranty 205
cartridges, print
Macintosh status 62
cautions 2
characters, misformed 185
cleaning
exterior 137
clock, real-time
setting 94
colored text
print as black 105
configuration page
Macintosh 58
configuration page, printing 18
configure device menu 21
connectivity
USB 64
control panel
buttons 12
cleaning page, printing 137
display 12
lights 12
locating 8
messages, types of 147
paper types 78
security 119
settings 46, 54
control-panel menus
accessing 12, 14
configure device 21
diagnostics 38
EIO <X> Jetdirect menu 30
embedded Jetdirect 30
I/O (input/output) 30
information 18
manage supplies 20
paper handling 19
PCL sub-menu 22
Print Quality 23
printing 21
resets 36
retrieve job 16
Show Me How 15
system setup 26
controlling print jobs 88
conventions, document 2
copies, number of
Windows 105
counterfeit supplies 121
cover pages 59, 102
creased paper, problem-
solving 186
crooked pages 185
ENWW Index 225
curled paper, problem-
solving 185
custom paper sizes 77
custom-size paper settings
Macintosh 59
customer support
embedded Web server
links 115
HP Printer Utility pages 58
online 209
repacking product 210
service information form 211
D
date, setting 94
declaration of conformity 221
default gateway, setting 68
defects, repeating 188
demonstration page, printing 18
density
problem-solving 183
settings 58
device discovery 65
device status
Macintosh Services tab 62
DHCP settings 31
diagnostics
networks 34
diagnostics menu 38
dimensions, product 214
DIMMs
accessing 8
installing 126
part numbers 201
types available 126
verifying installation 130
disabling
AppleTalk 70
DLC/LLC 70
IPX/SPX 70
network protocols 70
disk
installing 135
removing 136
Disk Erase feature 117
disposal, end-of-life 219
DLC/LLC
disabling 70
DLC/LLC settings 33
DNS settings
IPV4 32
IPV6 32
document conventions 2
dots, problem-solving 183, 186
double-sided printing
Macintosh 61
Macintosh settings 58
Show Me How menu 15
dpi, settings 58
drivers
included 6
Macintosh settings 59
Macintosh,
troubleshooting 195
paper types 78
presets (Macintosh) 59
settings 46, 47, 54, 56
shortcuts (Windows) 101
supported, Windows 43
universal 44
Windows, opening 101
dropouts, problem-solving 183
duplex printing
Macintosh 61
Windows 103
duplex settings, changing 71
duplexer
Macintosh settings 58
Show Me How menu 15
E
e-mail alerts 58
EconoMode setting 92
economy settings 92
EIO <X> Jetdirect menu 30
EIO cards
installing 135
part numbers 202
removing 136
settings 30
electrical specifications 214
embedded Jetdirect menu 30
embedded Web server
assigning a password 117
features 113
Macintosh 58
end-of-life disposal 219
envelopes
jams 180
loading orientation 81
output bin, selecting 89
wrinkled, problem-solving 186
environment for product
specifications 214
environment for the product
problem-solving 182
environmental features 5
environmental stewardship
program 217
EPS files, troubleshooting 196
erasing hard disk 117
error messages
e-mail alerts 58
lights, control panel 12
types of 147
errors
software 193
Ethernet cards, part
numbers 202
European Union, waste
disposal 219
Explorer, versions supported
embedded Web server 113
F
FastRes 6
features 3, 6
file directory, printing 18
File Upload, Macintosh 58
Finnish laser safety
statement 223
Firmware Update, Macintosh 58
firmware, upgrading 138
first page
use different paper 59
font list, printing
PCL 18
PS 18
fonts
EPS files, troubleshooting 196
included 6
permanent resources 130
Upload Macintosh 58
formatter
security 120
fraud hotline 121
G
gateway, setting default 68
226 Index ENWW
General Protection FaultException
OE 194
gray background, problem-
solving 184
H
hard disk
erasing 117
hard disks
encrypted 118
hardware integration pocket 118
heavy paper
output bin, selecting 89
Help button, control panel 13
help, Show Me How menu 15
HP Customer Care 209
HP Easy Printer Care
description 50
downloading 50
opening 110
options 111
supported browsers 50
supported operating
systems 50
HP fraud hotline 121
HP Jetdirect print server
firmware updates 141
installing 135
part numbers 202
removing 136
HP Printer Utility 57, 58
HP Universal Print Driver 44
HP Web Jetadmin
firmware updates 140
HP-UX software 51
humidity
problem-solving 182
specifications 214
I
I/O (input/output) menu 30
Illegal Operation errors 194
image defects, problem-
solving 183
image repetition, problem-
solving 187
information menu 18
information pages
printing 108
Information tab, embedded Web
server 114
input trays
configuring 19
installing
EIO cards 135
memory (DIMMs) 126
USB devices 132
interface ports, locating 9
Internet Explorer, versions
supported
embedded Web server 113
IP address
IPv4 31
Macintosh,
troubleshooting 195
IP addressing, network 66
IP Security 117
IPsec 117
IPv4 address 68
IPV4 settings 31
IPv6 address 69
IPV6 settings 32
IPX/SPX
disabling 70
IPX/SPX settings 33
J
jams
common causes of 162
envelopes 180
print quality after 182
recovery 176
Show Me How menu 15
Japanese VCCI statement 222
Jetadmin
firmware updates 140
Jetadmin, HP Web 49, 116
Jetdirect print server
firmware updates 141
installing 135
part numbers 202
removing 136
job storage
accessing 96
features 96
Macintosh settings 61
jobs
Macintosh settings 58
personal 96
proof and hold 96
Quick Copy 96
stored 96
K
Korean EMC statement 222
L
labels
output bin, selecting 89
landscape orientation
setting, Windows 103
laser safety statements 222, 223
letterhead paper, loading 105
license, software 206
light print
problem-solving 183
lights, control panel 12
lines, problem-solving 183, 186,
187
link speed settings 36, 71
Linux software 51
loading
500-sheet tray 84
Show Me How menu 15
Tray 1 82
Tray 2 84
Lock Resources, Macintosh 58
loose toner, problem-solving 184
M
Macintosh
AppleTalk 70
driver settings 56, 59
drivers, troubleshooting 195
embedded web server 58
HP Printer Utility 57
problems,
troubleshooting 195
removing software 54
resize documents 59
software 57
support 209
supported operating
systems 54
USB card,
troubleshooting 196
Macintosh driver settings
custom-size paper 59
Job Storage 61
ENWW Index 227
Services tab 62
watermarks 60
manage supplies menu 20
management, network 65
managing network 67
material restrictions 219
Material Safety Data Sheet
(MSDS) 220
media
automatically selecting
trays 88
capacity of trays and bins 79
custom-size, Macintosh
settings 59
first page 59
loading 500-sheet tray 84
loading Tray 1 82
loading Tray 2 84
pages per sheet 60
Show Me How menu 15
supported sizes 75
supported types 78
memory
included 57
installing DIMMs 126
part numbers 201
permanent resources 130
upgrading 126
verifying installation 130
memory DIMMs
security 120
menu map, printing 18
menus, control-panel
accessing 12, 14
configure device 21
diagnostics 38
EIO <X> Jetdirect menu 30
embedded Jetdirect 30
I/O (input/output) 30
information 18
manage supplies 20
paper handling 19
PCL sub-menu 22
Print Quality 23
printing 21
resets 36
retrieve job 16
Show Me How 15
system setup 26
mercury-free product 219
messages
e-mail alerts 58
lights, control panel 12
types of 147
messaging, network 65
misformed characters, problem-
solving 185
models, feature comparison 3
multiple pages per sheet
Windows 103
N
n-up printing
Windows 103
Netscape Navigator, versions
supported
embedded Web server 113
network
password, changing 67
password, setting 67
settings, changing 67
settings, viewing 67
Networking tab, embedded Web
server 115
networks
AppleTalk 70
configuring 65
default gateway 68
device discovery 65
diagnostics 34
disabling protocols 70
HP Web Jetadmin 116
IP addressing 66
IPv4 address 68
IPv6 address 69
link speed settings 36
Macintosh settings 58
messaging and
management 65
protocols 30
protocols supported 65
security 30, 66
settings 30
subnet mask 68
non-HP supplies 121
notes 2
O
on/off button, locating 8
online support 209
operating environment
specifications 214
operating systems supported
Windows 42
ordering
part numbers for 201
supplies and accessories 200
supplies through embedded
Web server 115
orientation
setting, Windows 103
output quality. See print quality
P
packaging product 210
page order, changing 105
pages
blank 189
not printing 189
printing slowly 189
pages per sheet
Windows 103
paper
automatically selecting
trays 88
capacity of trays and bins 79
covers, using different
paper 102
curled 185
custom size, selecting 102
custom sizes 77
custom-size, Macintosh
settings 59
first and last pages, using
different paper 102
first page 59
loading 500-sheet tray 84
loading Tray 1 82
loading Tray 2 84
pages per sheet 60
problem-solving 182
Show Me How menu 15
size, selecting 102
skewed 185
supported sizes 75
supported types 78
type, selecting 102
wrinkled 186
paper handling menu 19
paper, ordering 200
228 Index ENWW
part numbers
cables 202
EIO cards 202
memory 201
print cartridges 201
trays 201
pausing a print request 100
PCL drivers
supported, Windows 43
universal 44
PCL font list, printing 18
PCL sub-menu 22
PDF files, printing 126
permanent resources 130
personal jobs 96
physical specifications 214
portrait orientation
setting, Windows 103
ports
supported 6
troubleshooting
Macintosh 196
ports, interface
locating 9
postcards
output bin, selecting 89
PostScript Printer Description
(PPD) files
included 57
power
consumption 214
troubleshooting 144
power button, locating 8
PPDs
included 57
presets (Macintosh) 59
print cartridge
managing 121
print cartridges
features 6
Macintosh status 62
non-HP 121
ordering through embedded
Web server 115
part numbers 201
recycling 217
replacement intervals 121
replacing 122
status messages 12
storage 121
warranty 205
print on both sides
Macintosh 61
Windows 103
print quality
blurred 187
dropouts 183
environment 182
gray background 184
image defects 183
jams, after 182
light print 183
lines 183
loose toner 184
misformed characters 185
paper 182
problem-solving 182
repeating defects 184
repetitive images 187
scattered lines 187
smeared toner 184
specks 183
tire tracks 186
white lines 186
white spots 186
Print Quality menu 23
print tasks 99
printer settings
configuring 21
printing
from USB storage
accessories 98
troubleshooting 189
printing menu 21
priority, settings 46, 54
private jobs
Windows 104
problem-solving
blurred print 187
curled paper 185
dropouts 183
e-mail alerts 58
environment 182
gray background 184
image defects 183
light print 183
lines 183, 186
messages, types of 147
networks 34
output quality 182
paper 182
repeating defects 184
repetitive images 187
scattered lines 187
skewed pages 185
smeared toner 184
specks 183
text quality 185, 187
tire tracks 186
white spots 186
Windows issues 194
wrinkled paper 186
processor speed 6
product comparison 3
product status
HP Easy Printer Care 111
proof and hold
Windows 104
proof and hold jobs 96
ProRes 6
protocols, network 30, 65
proxy server settings 33
PS Emulation drivers
supported, Windows 43
PS font list, printing 18
Q
quality. See print quality
Quick Copy jobs 96
R
real-time clock 94
rear output bin
locating 8
printing to 89
recycling
HP printing supplies returns and
environmental program 218
remote firmware update
(RFU) 138
removing Macintosh software 54
repacking product 210
repeating defects, problem-
solving 184, 187
repeating defects,
troubleshooting 188
replacing printing cartridges 122
resets menu 36
ENWW Index 229
resize documents
Macintosh 59
Windows 102
resolution
features 6
problem-solving quality 182
settings 58
Resolution Enhancement
technology (REt) 58
resource saving 130
REt (Resolution Enhancement
technology) 58
retention, job
accessing 96
features 96
retrieve job menu 16
right-side panel, locating 8
rough paper
output bin, selecting 89
ruler, repetitive defect 188
S
safety statements 222, 223
saving resources, memory 130
scale documents
Macintosh 59
Windows 102
Secure Disk Erase 117
security
disk erase 117
encrypted hard disk 118
hardware integration
pocket 118
network 66
settings 30
security features 7, 117
service
information form 211
repacking product 210
Services tab
Macintosh 62
settings
driver presets (Macintosh) 59
drivers 47, 56
priority 46, 54
Settings tab, embedded Web
server 115
shipping product 210
shortcuts 101
Show Me How menu 15
show-me-how pages
printing 108
SIMMs, incompatibility 126
skewed pages 185
sleep delay
changing settings 93
disabling 93
enabling 93
time 93
sleep mode 93
small paper
output bin, selecting 89
smeared toner, problem-
solving 184
software
embedded Web server 49
embedded Web server,
Macintosh 58
HP Easy Printer Care 50,
110
HP Printer Utility 57
HP Web Jetadmin 49
Macintosh 57
problems 193
settings 46, 54
software license
agreement 206
supported operating
systems 54
supported operating systems,
Windows 42
uninstalling for Windows 48
uninstalling Macintosh 54
Solaris software 51
solving
direct-connect problems 190
network problems 190
walk-up USB printing
problems 191
special media
guidelines 80
special paper
guidelines 80
specifications
electrical and acoustic 214
features 6
operating environment 214
physical 214
specks, problem-solving 183,
186
Spool32 errors 194
spots, problem-solving 183, 186
status
embedded Web server 114
HP Easy Printer Care 111
HP Printer Utility,
Macintosh 58
Macintosh services tab 62
messages, types of 147
status, supplies
control panel messages 12
stopping a print request 100
storage, job
accessing 96
features 96
Macintosh settings 58, 61
store jobs
Windows 104
stored jobs
creating 96
deleting 97
printing 96
security 118
storing
print cartridges 121
straight-through paper path 89
subnet mask 68
supplies
counterfeit 121
managing 20
non-HP 121
ordering 200
ordering through embedded
Web server 115
part numbers 201
recycling 217
replacement intervals 121
replacing print cartridges 122
status, viewing with embedded
Web server 114
status, viewing with HP Printer
Utility 58
supplies status
control panel messages 12
supplies status page, printing 18
supplies, status
HP Easy Printer Care 111
supply messages
configuring 20
230 Index ENWW
supply-status, Services tab
Macintosh 62
Windows 104
support
embedded Web server
links 115
HP Printer Utility pages 58
online 104, 209
repacking product 210
service information form 211
supported media 75
system requirements
embedded Web server 113
system setup menu 26
T
TCP/IP
manually configuring IPv4
parameters 68
manually configuring IPv6
parameters 69
TCP/IP settings
30
technical support
online 209
repacking product 210
service information form 211
temperature specifications 214
tests
networks 34
text, problem-solving
blurred 187
misformed characters 185
time clock, setting real- 94
tips 2
tire tracks, problem-solving 186
toner
density setting 58
output quality, problem-
solving 184
toner cartridges. See print
cartridges
top output bin
locating 8
printing to 89
transparencies
output bin 89
Tray 1
configuring 87
double-sided printing,
Macintosh 61
loading 82
paper orientation 81
Tray 2
configuring 87
loading 84
Tray 3
physical specifications 214
trays
capacity 79
configuring 87
double-sided printing,
Macintosh 61
locating 8
Macintosh settings 58
paper orientation 81
part numbers 201
Show Me How menu 15
trays, input
configuring 19
trays, status
HP Easy Printer Care 111
troubleshooting
blank pages 189
checklist 144
direct-connect problems 190
duplexing 181
EPS files 196
Macintosh problems 195
network problems 190
pages not printing 189
pages printing slowly 189
paper handling problems 177
repeating defects 188
Show Me How menu 15
transparencies 179
USB cables 189
walk-up USB printing
problems 191
two-sided printing
Macintosh 61
Macintosh settings 58
Show Me How menu 15
Windows 103
U
uninstalling Macintosh
software 54
uninstalling Windows software 48
universal print driver 44
UNIX software 51
upgrading firmware 138
upgrading memory 126
usage page, printing 18
USB cable, part number 202
USB configuration 64
USB devices
installing 132
USB port
supported 6
troubleshooting 189
troubleshooting
Macintosh 196
USB storage accessories
printing from 98
W
wake time
changing 94
setting 94
walk-up USB printing 98
warnings 2
warranty
customer self repair 208
license 206
print cartridges 205
product 204
watermarks
Windows 102
wavy paper, problem-solving 185
Web browser requirements
embedded Web server 113
Web Jetadmin
firmware updates 140
Web sites
customer support 209
fraud reports 121
HP Web Jetadmin,
downloading 116
Macintosh customer
support 209
Material Safety Data Sheet
(MSDS) 220
universal print driver 44
weight, product 214
white lines or spots, problem-
solving 186
Windows
driver settings 47
ENWW Index 231
drivers supported 43
problem-solving issues 194
supported operating
systems 42
universal print driver 44
wrinkled paper, problem-
solving 186
232 Index ENWW
© 2009 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE524-90910*
*CE524-90910*
CE524-90910

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