Hp Vectra Vl 5 Xxx Users Manual 5/xxx Series PC Desktop User's Guide, D4550 90001
5xxx to the manual bd541704-99b0-4b83-abce-28fc3394997d
2015-02-09
: Hp Hp-Hp-Vectra-Vl-5-Xxx-Users-Manual-548083 hp-hp-vectra-vl-5-xxx-users-manual-548083 hp pdf
Open the PDF directly: View PDF .
Page Count: 110
Download | |
Open PDF In Browser | View PDF |
User’s Guide HP Vectra VL 5/xxx Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. CompuServeTM is a U.S. registered trademark of CompuServe Inc. Microsoft®, MS®, MS-DOS® and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® is a U.S. registered trademark of Intel Corporation. Hewlett-Packard France Commercial Desktop Computing Division 38053 Grenoble Cedex 9 France 1996 Hewlett-Packard Company User’s Guide Who this Manual is For This manual is for anyone who wants to: • • • • • Set up the PC for the first time Configure the PC Add accessories to the PC Troubleshoot problems on the PC Find out where to get more information and support. Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipment, or one in compliance with your national regulations. This PC is disconnected from the power by removing the power cord from the power outlet. This means the PC must be located close to a power outlet that is easily accessible. For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again. WARNING To avoid electric shock, do not open the power supply. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units. iv English Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows 95 users, open the Start menu in the task bar and select Help. Then double-click on the help topic “Working in Comfort”. For Windows for Workgroups (Windows 3.11) users, open the Program Manager, open the program group “HPUtils”, and double-click on the “HP User Tools” icon. Then click on “Working in Comfort” in the page tagged “Information”. English v vi English Contents 1 Setting Up and Using Your PC Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3 Connections for Models with Integrated Video Display. . . . . . . . . . . . . . . Connections for Models with MGA Millennium Video Board. . . . . . . . . . . 3 4 Connecting to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your PC’s Hardware Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Starting the PC for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2 How to Install Accessories In Your PC Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 English vii Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . 19 19 Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . 20 Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Installing Main Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing an Optional Cache Memory Module . . . . . . . . . . . . . . . . . . . . . Installing a Video Memory Upgrade (Integrated Video Models) . . . . . . Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 21 23 24 26 Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Connecting IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . Installing an IDE Hard Disk Drive in the Rear Shelf . . . . . . . . . . . . . . . . Installing an IDE Hard Disk Drive in the Bottom Shelf . . . . . . . . . . . . . . Installing a Tape Drive in the Bottom Shelf . . . . . . . . . . . . . . . . . . . . . . . 28 29 30 31 33 Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . Installing the Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 35 36 Installing a BNC Coax Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Installing the Security Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 3 Troubleshooting Your PC viii English Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . . If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 47 47 If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 49 Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 51 51 52 53 54 55 56 If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 57 If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 58 58 If You Have a Network Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Technical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 English ix System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . Integrated Video Graphic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 64 65 66 HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 4 Hewlett Packard Support and Information Services Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 71 HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 71 72 73 73 74 74 75 HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 77 Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 x English HP Network Phone-in Support Service (NPS). . . . . . . . . . . . . . . . . . 79 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hewlett-Packard Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . 81 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 English xi xii English 1 Setting Up and Using Your PC 1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Typical Display Typical Computer Mouse Keyboard 1 When you receive your PC, unpack all the components. 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories. 3 Position the PC so that its rear connectors are easily accessible. 4 Refer to the display’s manual for information about the display. Operating System Your PC’s operating system is preloaded on your PC’s hard disk drive. Installation Tools No tools are required to set up your PC. However, if you plan to install a disk drive or an accessory board in your PC, you will need a flat-blade screwdriver. For further information about installing accessories, refer to chapter 3, “How to Install Accessories In Your PC”. 2 English 1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. Connect the printer cable to the back of the computer and tighten the attachment screws. Use the connector labeled: • • • Parallel (25-pin parallel connector) for a parallel device Serial A (9-pin serial connector) for a serial device Serial B (9-pin serial connector) for a second serial device. Connections for Models with Integrated Video Display Mouse Keyboard Display (USB—see note below) Parallel Connector NOTE Serial Connectors The Universal Serial Bus (USB) connectors are between the serial connectors and can be used for USB accessories. Most USB accessories are automatically configured as soon as they are physically attached to the PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from HP’s electronic services. English 3 1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connections for Models with MGA Millennium Video Board If your PC has a MGA Millennium video board, use the following connectors. MGA Millenium video display connector Mouse Keyboard (USB—see note below) Parallel Connector NOTE Serial Connectors The Universal Serial Bus (USB) connectors are between the serial connectors and can be used for USB accessories. Most USB accessories are automatically configured as soon as they are physically attached to the PC. USB is not supported by all operating systems. If the USB drivers are not available on your PC, they can be obtained from HP’s electronic services. 4 English 1 Setting Up and Using Your PC Connecting to a Network Connecting to a Network If your PC comes with a network connector, let your Network Administrator know you are connecting your PC to the network. Connect the network cable to the RJ-45 UTP (Unshielded Twisted Pair) LAN connector. To enable your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program. (You can find additional information in the online Network Administrator’s Guide.) NOTE If you need a BNC Coax connector to connect to the network, you can install an optional BNC coax adapter (order HP D3979A). Refer to "Installing a BNC Coax Adapter", on page 38. English 5 1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector (“SPK OUT”) are also located on the rear panel. NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack. The internal speaker is deactivated when you use the Line Out jack. The audio accessories shown here (microphone, speakers, and hifi system) are not supplied with your PC. WARNING To avoid discomfort from unexpected noise, always turn the volume down before connecting headphones or speakers. Listening to loud sounds for prolonged periods may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put on the headphones, slowly increase the volume until you find a comfortable listening level, and leave the volume control in that position. 6 English 1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations. This PC is disconnected from the power by removing the power cable from the power outlet. This means the PC must be located close to a power outlet that is easily accessible. 1 If fitted, remove the label covering the computer’s power connector. 2 Connect the power cords to the display and the computer. (The connectors are shaped to go in one way only.) 3 Connect the display’s power cord and the computer’s power cord to a grounded outlet. Display Power Cord Computer Power Cord Grounded Outlet English 7 1 Setting Up and Using Your PC Your PC’s Hardware Control Panel Your PC’s Hardware Control Panel Your PC’s hardware control panel is on the front of your PC. Power on Status Light Hard Disk Activity Light Power On/Off Volume Control (Optional—see note below) Power On/Off Button Speaker Out for Headset (Optional—see note below) Press this button to turn the power on or off to your PC. Hard Disk Activity Light This light glows/flickers when your hard disk drive is being accessed. The hard disk activity light only works if you have an IDE hard disk drive, which comes with your Vectra PC. If you replace this drive with a SCSI hard disk drive, this light will not work. NOTE If your PC comes with an audio board, the front panel will have controls for the audio board. 8 English 1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC NOTE If you are starting your PC for the first time, refer to "Starting the PC for the First Time", on page 10. To stop your PC, refer to "Stopping Your PC", on page 12. Starting Your PC 1 Before you start your PC, first switch on the display. 2 Start your PC in one of these ways: • • press the power button on the front panel press the space bar. When you switch on the computer, the computer carries out the Power-On-Self-Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to get the HP Summary Screen. If there is an error in the POST, the error will automatically be displayed. For details, refer to "If a POST Error Message is Displayed", on page 47. 3 If you have set a password in the PC’s Setup program, the password prompt displays after the POST has completed. If the Password prompt is displayed, type your password and press to be able to use the PC. English 9 1 Setting Up and Using Your PC Starting and Stopping Your PC Starting the PC for the First Time If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes approximately three minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized). CAUTION You may also be asked to select which operating system you want to use, for example Windows 3.11 or Windows 95. Once you have confirmed your selection of the operating system, you cannot change that selection. The operating system that you have NOT chosen will be deleted from the computer’s hard disk Initializing Your Software NOTE Do NOT switch OFF the PC while the software is being initialized—this could cause unexpected results. To initialize your software: 1 Turn on the display first, and then the PC. When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press if you want to view the POST details in the HP Summary Screen (refer to the "HP Setup Program", on page 66. If an error is detected during the Power-On-Self-Test, the PC will automatically display the error. You may be prompted to press to start the Setup program to correct the error. 10 English 1 Setting Up and Using Your PC Starting and Stopping Your PC 2 The software initialization routine starts. It displays the software license agreement, gives you an opportunity to read Working in Comfort (ergonomic advice for computer users), and then asks questions about the PC. For example: • The name of the person who will use the PC and your company name. (If necessary, the name of the user can be modified later.) • The current date and time. • The type of printer (for example, HP LaserJet 4M). This is shown on the front of the printer. You also need to enter the connection used by the printer. • The model number of your display. The display’s model number is shown on the cover of the manual supplied with the display and on a label on the rear of the display. • Depending on which model PC you have, you may also be asked to select which operating system you want to use, Windows 3.11 or Windows 95. Once you have confirmed your selection of the operating system, you cannot change that selection. The operating system that you have NOT chosen will be deleted from the computer’s hard disk 3 While the initialization program is running, you can complete the Warranty Registration card that you will find inside the back of this manual. When the initialization routine has finished, click on OK and the PC will restart. After Your PC Has Restarted ❒ Set the keyboard to a comfortable position. ❒ Adjust the display screen’s brightness and contrast to suit your needs. If the picture does not fill the screen or is not centered, adjust it using the controls on the display. Refer to the display’s manual for details. English 11 1 Setting Up and Using Your PC Starting and Stopping Your PC Creating Master Diskettes It is very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded software on your PC, you can use these diskettes to do so. For details on how to create these diskettes, refer to the documentation for your operating system. Stopping Your PC To stop the PC, make sure that you have exited all programs and the operating system (if necessary), and then press the power button on the control panel. Refer to the operating system manual for details of how to exit the operating system. 12 English 1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator Password Set the Administrator Password to protect the PC’s configuration in Setup. An Administrator Password can provide a power-on password prompt to prevent your PC being started or used in your absence. You can also use this password to start the PC when the keyboard (and mouse) are locked—you must type the password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program—refer to "HP Setup Program", on page 66). If you have set both an Administrator Password and a User Password, and you enter the Setup program by using the User Password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator Password, you will have no restrictions. To set an Administrator Password: 1 Start the Setup Program. Refer to "HP Setup Program", on page 66. 2 Select the Security menu group. 3 Select the “Administrator Password” submenu. 4 Choose the “Set Administrator Password” setup item. You will be asked to enter your password twice. Be sure to save your changes before you exit the Setup program. To remove the password, follow the same procedure as to set a password, but do not enter anything in the password field. Press and then press a second time to confirm your action. NOTE If you forget your password, refer to "If You Have Forgotten Your Password", on page 57. English 13 1 Setting Up and Using Your PC Setting Passwords Setting a User Password A user password can only be set if an Administrator Password has already been set. Set a User Password to: • provide a power-on password prompt to prevent your PC being started or used in your absence • start the PC when the keyboard (and mouse) are locked—you must type the password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program—refer to "HP Setup Program", on page 66). If you have set both an Administrator Password and a User Password, and you enter the Setup program by using the User Password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator Password, you will have no restrictions. To set a User Password: 1 Start the Setup Program. Refer to "HP Setup Program", on page 66. 2 Select the Security menu group. 3 Select the “User Password” submenu. 4 Choose the “Set User Password” setup item. You will be asked to enter your password twice. Be sure to save your changes before you exit the Setup program. To remove the password, follow the same procedure as to set a password, but do not enter anything in the password field. Press and then press a second time to confirm your action. NOTE If you forget your password, refer to "If You Have Forgotten Your Password", on page 57. 14 English 1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to reduce the PC’s power consumption when you are not using the PC. To configure power management, refer to "Power Menu Items" in the HP Setup program (refer to "HP Setup Program", on page 66). Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management. This PC’s power management complies with the Energy Star Computers Program initiated by the United States Environmental Protection Agency. Additional Information and Help Additional information about your PC is preloaded on your PC’s hard disk drive. This information includes: • New features—what is new and special about your PC • Using your PC—simple, “how-to-use” guidelines about using your PC • Working in comfort—guidance on ergonomic issues • Inside your PC—describes the basic parts of your PC, how to upgrade, and how to optimize performance • HP support—similar to chapter 4 in this User’s Guide • Glossary. English 15 1 Setting Up and Using Your PC Additional Information and Help 16 English 2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC. 2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Video Memory Up to Four Accessory Boards (Some slots may come with pre-installed boards.) Front-Access Device Shelf 5.25-inch 1.2-MB flexible disk drive Tape Drive Processor Main Memory Modules (32-bit EDO): Cache Memory 8 MB kit (2 x 4 MB modules) 16 MB kit (2 x 8MB modules) 32 MB kit (2 x 16 MB modules) 64 MB kit (2 x 32 MB modules) (Pairs of identical modules must be installed.) One internal mass storage device Network LAN Board (UTP) (on some models) 18 English 2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again. Removing the Cover 1 Switch off the display and the PC. 2 Disconnect the power cords from the power outlets, the PC, and the display. Disconnect any connection to a telecommunications network. Then remove the display. 3 If necessary, unlock the cover using the key provided with the PC. 4 Slide the two tabs on the front of the computer inwards. Firmly slide the cover forward 5 cm (2 inches), and lift it up and off the computer. Replacing the Cover after Installing Accessories 1 Check that you have installed all your accessories. 2 Make sure that all internal cables are properly connected and safely routed so they will not be entangled when you replace the cover. 3 Ensure the cover lock is unlocked and the tabs are inwards. 4 Lower the cover onto the computer, and firmly slide it into position. 5 Slide the two tabs on the front of the cover outwards. 6 If a keylock is fitted, lock the cover using the key. 7 Place the display on top of the computer. Reconnect all cables and power cords. English 19 2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. Remove the computer’s cover. 2 Lift the front of the power supply to disengage the hinge on the rear. Lift the power supply clear and lay it upside down on the frame above the disk drives. 3 Before replacing the power supply, ensure that you have installed all your accessories in the PC. Replace the power supply on the lefthand side of the PC, and ensure that the cables are neatly routed around any accessory boards. 4 Raise the front of the power supply and engage the hinge on the rear. Lower the front of the power supply into position so that it rests on the front panel 20 English 2 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. Installing Main Memory Your PC is supplied with main memory. If you need more main memory to run your application software, you can install up to a total of 192 MB (6 x 32 MB). Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB. There are three memory “banks”, with each bank requiring two memory modules. You must install identical modules as pairs in each bank. Bank1 A1 and A2 Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB). B1 and B2 Any pair of identical modules. C1 and C2 Any pair of identical modules. 1. NOTE Memory Modules You can Install The letters “A”, “B”, and “C” are used for reference only in this manual. These letters do not appear on the system board. The bank identified here as “C” is the one closest to the processor. Best performance is achieved if you install memory in bank “A” first, then bank “B”, and in bank “C” last. English 21 2 How to Install Accessories In Your PC Installing Memory To install a main memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover and the power supply (refer to page 20). 3 Align the memory module with the slot, with the notch on the right hand side. For each memory module, slide it into the slot at 45°. Pivot the memory module to a perpendicular position and click into place. NOTE The letters “A”, “B”, and “C” are used for reference only in the above illustration. These letters do not appear on the system board. The bank identified here as “C” is the one closest to the processor. 4 If you need to remove a main memory module, release the retaining clip and pull the module forward and out of the socket. 5 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 66. 22 English 2 How to Install Accessories In Your PC Installing Memory Installing an Optional Cache Memory Module Your PC comes with a 256 KB level 2 cache memory module. You can upgrade this to 512 KB. CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the power supply while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. To install a cache memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover and power supply. 3 Remove the 256 KB cache module. 4 Align the 512 KB cache memory module directly over the socket. Press the memory module completely into the connector. 5 Install any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. 6 Check the HP Summary Screen to verify the new configuration. Refer to page 66. English 23 2 How to Install Accessories In Your PC Installing Memory Installing a Video Memory Upgrade (Integrated Video Models) If you have an integrated video display, your PC is supplied with 1 MB of video memory on the system board. You can install a pair of video memory modules to increase your available video memory to 2 MB. CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the power supply while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. To Install Video Memory Modules 1 Disconnect the power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Remove the power supply. 24 English 2 How to Install Accessories In Your PC Installing Memory 4 Align the video memory module directly over the socket taking care to align the dot on the module with the corner notch on the socket as illustrated in the diagram. Press the memory module completely into the connector Video memory modules must be installed in pairs. 5 Install any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. After Installing a Video Memory Upgrade 1 Switch on the PC. 2 Follow the instructions that come with your video memory upgrade or that are in your operating system manual to configure the new video memory upgrade. 3 You may be asked to insert a diskette containing an appropriate video driver in drive A. For the latest version of a required driver, refer to page 73. English 25 2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory If your PC has the MGA Millennium video board instead of integrated video memory, you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution. 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer’s cover. 2 Unscrew and remove the screw securing the MGA Millennium board. Put the screw to one side. Note which slot the board is in. 3 Carefully remove the board from its slot, holding the board at each end by its top edge. Do not bend the board. With its components facing up, place the board on a clean, flat, solid, static-free surface. Handle the board by its edges. 4 Install the memory module on the video board. Carefully slide the board back into its slot. Firmly press the board into the socket. Make sure that the board’s connector engages completely with the socket and does not touch components on other boards you may have installed. Secure the board by replacing the screw. Carefully install the video memory module 26 English 2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables. 6 After switching on the PC, change the video resolution and the number of colors displayed. Alternatively, use utilities supplied with the operating system. See your operating system documentation and online help for more information. Two configuration switches are on the Matrox video adapter board. Switch 1 2 Use Switch Block to: Flash EEPROM Switch for VGA BIOS: • OFF to prevent Video BIOS upgrades — DEFAULT • ON to allow Video BIOS upgrades. Enable or disable VGA for single-screen or dual-screen operation (with a second VGA controller): • OFF for single-screen operation — DEFAULT • ON for dual-screen operation (with a second VGA controller). Contact your HP representative for further information about upgrading the VGA BIOS. VESA Connector ON 12 English 27 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will need an accessory board and driver software (usually supplied with the device). Contact the product vendor for further information. Connecting IDE Devices There are three data cables inside your PC. Two of these are for IDE devices: • The first is marked “Primary IDE” next to the system board attachment. It has two drive connectors. The middle connector of this data cable must be connected to the bootable or master hard disk drive. • The second data cable has only one drive connector. It is marked “Secondary IDE” next to the system board attachment. Primary IDE cable Second connector Primary IDE cable First connector 28 English Secondary IDE cable Flexible Disk Drive data cable (non-IDE) 2 How to Install Accessories In Your PC Installing Mass Storage Devices Up to three IDE devices can be connected to the system board using these data cables.(Refer to the storage device’s manual to check whether you need to set jumpers, or if there are any special installation procedures.) Examples of multiple IDE drive combinations Configuration Jumper Settings Connections to data cables 1 Hard disk drive 1. Bootable hard disk drive: First connector, Primary IDE Cable 2 Hard disk drives 1. Bootable hard disk drive: 2. Second hard disk drive: First connector, Primary IDE Cable Second connector, Primary IDE Cable 3 Hard disk drives 1. Bootable hard disk drive: 2. Second hard disk drive: 3. Third hard disk drive: First connector, Primary IDE Cable Second connector, Primary IDE Cable Secondary IDE Cable 1 Hard disk drive 1 CD-ROM 1. Bootable hard disk drive: 2. CD-ROM: First connector, Primary IDE Cable Secondary IDE Cable 2 Hard disk drives 1 CD-ROM 1. Bootable hard disk drive: 2. Second hard disk drive: 3. CD-ROM: First connector, Primary IDE Cable Second connector, Primary IDE Cable Secondary IDE Cable Refer to the IDE drive’s manual to see if you must set jumpers. The drive jumper should be set to “cable select”. Configuring an IDE Device After Installation After installing a second IDE drive, or after installing any flexible disk drive, you will need to verify that your PC has correctly identified the new configuration, by viewing the HP Summary Screen. Refer to the page 66. If the configuration is not correct, run the Setup program to configure the device. Refer to “HP Setup Program” on page 66. IDE drives are automatically detected by the Setup program. However, a newly installed CD-ROM may require that you install an appropriate device driver. Refer to your operating system documentation for details. For information on how to obtain the latest available drivers from HP, refer to page 73. English 29 2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover. 3 Slide the drive into the rear drive shelf, supporting the drive with your hand. 4 Align the drive with the holes in the rear drive shelf. Then secure the drive with the screws provided with it. Step 3: Slide drive into rear shelf. Step 4: Align and secure the drive. 30 English 2 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only. Data cable Power cable 6 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to the page 66. Installing an IDE Hard Disk Drive in the Bottom Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manual to see if you must set jumpers or if there is a special installation procedure to follow. 1 Disconnect the computer’s power supply cord from the power outlet, and disconnect the PC from any telecommunications network. 2 Remove the computer’s cover. 3 Remove the CD-ROM from the middle shelf. English 31 2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the bottom shelf, supporting the disk with your hand. 7 Align the drive with the holes in the bottom of the PC. Support the drive with your hand while securing the drive with the four screws provided. 32 English 2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully return the PC to the upright position. 9 Connect the data and power cables to the rear of the drive. The connectors are shaped to fit one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 28. Data cable Power cable 10 Replace the CD-ROM in the middle shelf. 11 Install any other accessories before replacing the power supply and the cover. Replace the side bezel. Reconnect all cables and power cords. 12 Verify the new configuration by checking the HP Summary Screen. Refer to page 66. Installing a Tape Drive in the Bottom Shelf A tape drive can be installed in the bottom shelf. 1 Disconnect the computer’s power supply cord from the power outlet, and disconnect the PC from any telecommunications network. 2 Remove the computer’s cover. 3 Remove the CD-ROM from the middle shelf. English 33 2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device. Replace the side bezel. 6 Connect the data and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 Replace the CD-ROM in the middle shelf. 8 Install any other accessories before replacing the power supply and the cover. Reconnect all cables and power cords. 9 Verify the new configuration by checking the HP Summary Screen. Refer to page 66. 34 English 2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. The PC has four accessory board slots: Slot 1 (the top slot) can be used for a full-length 32-bit PCI board Slot 2 can be used for full-length 32-bit PCI boards Slot 3 can be used for either a full-length 32-bit PCI or a full-length 16-bit ISA board • Slot 4 (the bottom slot) can be used for 16-bit ISA boards (16 cm/6.3-inch maximum length). • • • Configuring Accessory Boards with Plug and Play Plug and Play is an industry standard for automatically configuring your PC's hardware resources and the accessory boards installed in it. If your operating system supports Plug and Play, your PC has configurable support for Plug and Play in the BIOS. All PCI accessory boards are Plug and Play, although not all ISA boards are. Check the accessory board’s documentation if you are unsure. When you start your PC after installing an accessory board, the Plug and Play BIOS automatically detects which hardware resources (IRQs, DMAs, memory ranges, and I/O addresses) are used by the systembased components. Configuring non-Plug and Play ISA Accessory Boards If you install an ISA accessory board that is not Plug and Play you will need to configure the board before your PC can use it. Refer to the documentation supplied with the operating system for details on your operating system’s capabilities and restrictions concerning how to configure non-Plug and Play accessory boards. English 35 2 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover and power supply. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals. NOTE Your PC may have a small terminator board installed in a PCI slot. You must remove this board before installing any PCI accessory boards. 4 Unscrew and remove the slot cover. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots. (See diagram on facing page.) 5 Hold the board horizontally by its “top” edge. Slide it into the board guide of the chosen slot. Do not bend the board. (See diagram on facing page.) 6 Align the board’s connector with the slot’s socket and firmly press into the socket. Ensure the board’s connector engages completely with the socket and does not touch components on other boards. 7 Secure the board by replacing the slot cover screw. If you loosened the screws on adjacent slots, tighten them. (See diagram on facing page.) 8 If you install a VESA-standard video adapter board, connect the accessory board’s cable to the VESA pass-through connector on the system board. If you have a Matrox Millennium video board, connect the cable to the VESA connector on the Matrox board (refer to page 27). You may also need to update the Video Submenu (Configuration group) of the HP Setup program (refer to page 66). 9 Install any other accessories before replacing the power supply and the cover. Reconnect all cables and power cords. 36 English 2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. Step 8: Installing a VESA-standard video adapter board. English 37 2 How to Install Accessories In Your PC Installing a BNC Coax Adapter Installing a BNC Coax Adapter If your PC is supplied with an pre-installed network board with a UTP (Unshielded Twisted Pair) connector, you can install a BNC Coax connector onto this board. Order HP part number D3979A. Network Board BNC Coax Connector Installed Here Follow this procedure to install a coax adapter connector: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network. 2 Remove the PC’s cover. 3 From inside the PC, push out and remove the metal plug on the network board to expose the hole for the coax connector. 4 Remove the nut from the coax connector. 5 Attach the coax adapter board to the network board and at the same time insert the coax connector through the hole in the network board’s back metal plate. 6 From outside the PC, screw the nut back onto the coax connector until it is secured tightly on the network board. 7 Replace the PC’s cover. 8 Reconnect all cables and then the power supply cord. 38 English 2 How to Install Accessories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3: Remove the metal plug. Step 4: Remove the nut. Step 5: Attach the coax adapter board to the network board. Step 6: Screw the nut back onto the coax connector. English 39 2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. 1 Disconnect the computer power cords from the power outlets, and disconnect the PC from any telecommunications network. 2 Remove the computer’s cover and lift the power supply from it’s seating as described in “Moving and Replacing the Power Supply” on page 20. 3 If the heat sink is not directly attached to the processor, unclip the heat sink. 4 Raise the lever on the socket to unlock the processor and lift out the processor. Heat Sink Processor 40 English 2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor—a dot or notch (“broken” corner) • on the processor socket—a dot. b Position the processor over the socket, with it’s corner marker facing the corner marker on the socket. c Place the processor into the socket. d Lower the lever to lock the processor into place. e Replace the heatsink and fasten the clip, if the heatsink is not directly attached to the processor. CAUTION Do not change the system board switches after you install an OverDrive processor. 6 Replace the computer’s power supply and cover. Reconnect all cables and power cords. English 41 2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer’s cover (refer to page 19). 2 Remove the security bracket from the storage position. Remove the bracket from the storage position Insert the bracket in the computer 3 Insert the security bracket, from inside the computer, into the slot shown in the diagram above. 4 Press it firmly until it snaps into place. 5 Install any other accessories before replacing the cover. 42 English 3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC. 3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 67. HP Summary Screen The HP Summary Screen provides information about your PC’s current configuration. To view the Summary Screen, press just after your PC is switched on and while the Vectra Logo appears during the Poweron-Self-Test (POST). Refer to "HP Setup Program", on page 66. 44 English 3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: • Your PC’s display is blank and there are no error messages. • You cannot start your PC from a modem. • A POST error message is displayed. Display is Blank and There Are No Error Messages If your display is blank and there are no error messages when you turn on your PC, follow this procedure: 1 Check external items. 2 Check internal items. 3 Rebuild your PC’s components. Check External Items Be sure the following external items are functioning properly: • Check that the computer and display are turned on. (The power light should be illuminated.) • Check the display’s contrast and brightness settings. • Make sure that all cables and power cords are firmly plugged in. • Make sure the power outlet is working. English 45 3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network. 3 Remove the cover. 4 Check the following items: Action Reference Check all internal cables. Ensure they are correctly attached and firmly in place. Check that the processor is correctly installed. Refer to “Installing an OverDrive Processor” on page 40. Check that the processor speed switches have been set correctly. Refer to “System Board Switches” on page 63. Check that the memory modules are correctly installed. Refer to “Installing Memory” on page 21. Check that accessory boards are firmly seated in their slots. Refer to “Installing Accessory Boards” on page 35. Verify that any switches and jumpers on the accessory boards are properly set. Refer to the manuals that came with each board. Check that the switches on the system board are properly set. Refer to “System Board Switches” on page 63. 5 Replace the cover. 6 Reconnect all cables and power cords. 7 Turn on the display and computer. Rebuild Your PC’s Components If your PC still does not start properly, remove all boards and accessories, except the hard disk drive. Start the PC. If the PC now works, add the boards and accessories one at a time to determine which one is causing the problem. 46 English 3 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot Start Your PC from a Modem If you are running Windows 95 and you have chosen the option to start your PC from a modem, and this option does not work, then you need to change the IRQ setting in the HP Setup program. In the Setup program, go to the Security group, and the “Start-up Center” submenu. Change the IRQ setting for the setup item “Start from Modem”. (Refer to "HP Setup Program", on page 66.) If a POST Error Message is Displayed The Power-On-System-Test (POST) can detect both an error and a change to the configuration. In either case, an error code and short description is displayed. Depending on the kind of error, you will have one or more of these choices available on screen: • Press to ignore the message and continue. • Press to run Setup and correct a system configuration error. HP recommends that you correct the error before proceeding, even if the PC appears to start successfully. • Press to accept (validate) the change and update Setup’s configuration information. • Press to see more details about the message. After viewing these details, you will be returned to the original POST display screen. If the message is actually a change to the configuration you have made (for example, you have just removed some memory), you can then press to accept the change and update Setup’s configuration information. Otherwise, press to ignore the message and continue, or press to run Setup and correct a system configuration error. (The number of choices you will have available are dependent on the kind of error.) English 47 3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and cables, and remove the cover. Disconnect the PC from any telecommunications network. a Set the system board switch 6 (CMOS STATUS) to CLOSED to clear the configuration. b Replace the cover, and reconnect the power cable only. c Turn on the PC. This will erase the CMOS memory. d Wait until the PC has started. A message will be displayed similar to this: “Configuration has been cleared, set switch 6 to the OPEN position before rebooting.” Turn off the PC, disconnect the power cable, and remove the cover. e Set the system board switch 6 (CMOS STATUS) on the switch block to OPEN to re-enable the configuration. 2 Replace the cover, and reconnect the power and cables. 3 Switch on the PC. An error message will be displayed similar to this: “Incorrect PC configuration” The PC will stop. Press any key to continue. A “pop-up” screen will appear stating that the: “CMOS checksum is invalid. Default values will be loaded. Press any key to continue”. 4 Run Setup by pressing . CMOS default values will be automatically downloaded and saved. 5 Make any other changes you want and press to save the configuration and exit from Setup. 48 English 3 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzzing” sound. Check if your PC is locked, whereby “power-off” is not allowed. You will need to enter a password to unlock the PC (refer to "Power-On Password", in the HP Setup program —refer to "HP Setup Program", on page 66—and to "Setting Passwords", on page 13). • Check if you are in a suspend/sleep mode, where by a “power-off” would risk a loss of information/data (refer to "Power Menu Items", in the HP Setup program —refer to "HP Setup Program", on page 66). • If Your PC Has a Hardware Problem This section describes what to do if you have problems with your display, disk drives, printer, accessory board, keyboard, or mouse. Display Does Not Work Properly If Your Display is Blurred or Unreadable If you have selected the wrong display, the display screen may become blurred or unreadable. To correct this problem: • Select the correct display by refering to the display options section in the HP-provided online user setup information that came with your PC. • Alternatively, select the correct display by using the procedures in the operating system on your PC. Refer to your PC’s operating system documentation for details. English 49 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If nothing is displayed on the screen, but the PC starts and the keyboard, disk drives, and other peripheral devices seem to operate properly: • • • • • • • • • Make sure that the display is plugged in and switched ON. Check that you have entered a password if you have set the keyboard and mouse to “locked”. You can change this setting in the Setup program. Refer to "Security Menu Items" (refer to "HP Setup Program", on page 66). Check that the brightness and contrast controls are properly set. Ensure that the display video cable is correctly connected. Switch off the display, and unplug it from the power outlet. Disconnect the video cable and examine the video cable connector pins. If the pins are bent, carefully straighten them. Check that the video upgrade is properly installed if you have one. Check that an accessory board doesn’t use the same I/O address as the integrated video interface (03B0h to 03DFh). Refer to the manual supplied with the accessory for further information. If the display works correctly during the Power-On-Self-Test (POST), but goes blank when Windows starts, check that you have enough memory for the video mode you have selected. If your screen’s refresh rate is set too high, the screen might be blank. Check the refresh settings to ensure they are not too high. Other Display Problems If the display image is not aligned with the screen, use the display’s controls to center the image (refer to the display manual for instructions). If the screens generated by the applications do not appear to be correct, check the application’s manual to find out which video standard is required. Also check your display manual to find out which refresh rate is required. Use Setup, or your operating system’s procedures, to select the correct refresh rate. 50 English 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work • • Ensure that the keyboard is correctly connected. If you turn on your PC, the operating system boots, the keyboard is correctly connected, but your keyboard is still not available, the power-on password may be set to “keyboard locked”. You will need to enter a password to unlock the keyboard (and mouse). You can change this setting in the Setup program. Refer to "Security Menu Items" (refer to "HP Setup Program", on page 66). If Your Mouse Does Not Work Ensure that the mouse is correctly connected. Ensure that the mouse driver supplied with the preloaded software is installed correctly. (Choose a Logitech® mouse driver.) • Clean the mouse ball and rollers as shown in the figure below (use a non-residual contact cleaner). • • Cleaning the mouse ball Cleaning the mouse rollers English 51 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work • • • • • • • • Make sure the printer’s power switch is ON. Verify that the power cord is plugged into the power outlet and the printer. Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. Check that the printer is online. Examine the paper feed mechanism for a paper jam. Make sure that the printer is configured correctly for the PC and for the application. a Ensure the PC’s port has been correctly configured using Setup. b Make sure the printer is correctly set up in your operating system’s configuration. c Ensure the application program’s “print” menu has been correctly set up. (Refer to the manual supplied with the application software.) Check that the PC’s port is working properly by running another peripheral connected to the port. If you receive an error message, refer to the printer’s manual for help. 52 English 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • • • • • • • Ensure you are using a formatted diskette and it is inserted correctly. Check you are using a diskette that is the right density. Check that your flexible disk drive is correctly configured in the Setup Configuration menu. Check the option on the Setup Configuration menu which enables or disables the on-board flexible disk controller. Clean the flexible disk drive using a diskette cleaning kit. Check that the flexible disk drive has been enabled in Setup. • Flexible disk drive (refer to “Hardware Protection Submenu (Security group)” in the HP Setup program—see "HP Setup Program", on page 66) • Boot on flexible disk drive (refer to "Start-up Center Submenu (Security group)" in the HP Setup program—see "HP Setup Program", on page 66) • Write on flexible disk drives (refer to "Start-up Center Submenu (Security group)" in the HP Setup program—see "HP Setup Program", on page 66) Check that the disk power and data cables are correctly connected. English 53 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connected (refer to "Connecting IDE Devices", on page 28). • Check that the hard disk drive has been “enabled” (refer to "Hardware Protection Submenu (Security group) in the HP Setup program—see "HP Setup Program", on page 66). There is also an option in the Setup program that lets you disable or enable boot on hard disk drive (refer to "Start-up Center Submenu (Security group)" in the HP Setup program—see "HP Setup Program", on page 66). • Check that the hard disk drive has been detected (refer to "IDE Devices Submenu (Configuration group)" in the HP Setup program—see "HP Setup Program", on page 66). • Check that the on-board Bus IDE is enabled if you are using the integrated IDE controller (refer to "IDE Devices Submenu (Configuration group)" in the HP Setup program—see "HP Setup Program", on page 66). • If the Hard Disk Activity Light Does Not Work If the hard disk activity light does not flicker when the PC is accessing the hard disk drive: NOTE If you are using a hard disk drive with a controller board (a SCSI hard disk, for example), the activity light does not flicker when the PC is accessing the hard disk drive Check that the control panel connector is firmly attached to the system board. • Check that the disk power and data cables are correctly connected. • 54 English 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength. This PC is a class 1 laser product. Do not attempt to make any adjustment of the laser unit. CD-ROM Drive Does Not Work Check that the cables have been properly connected. Check that a CD is inserted in the drive. Verify that the CD-ROM is declared as “CD” in the Setup program (refer to "IDE Devices Submenu (Configuration group)" in the HP Setup program—see "HP Setup Program", on page 66). • Verify that the Bus IDE Adapters item is set to Both in Setup (refer to "IDE Devices Submenu (Configuration group) in the HP Setup program—see "HP Setup Program", on page 66). • If you intend to boot on CD-ROM, make sure that this option is enabled in Setup (refer to "Start-up Center Submenu (Security group)" in the HP Setup program—see "HP Setup Program", on page 66). • For further information refer to the CD-ROM documentation. • • • CD-ROM Drive is Idle If the CD-ROM drive does not appear to be working, try accessing the disk by clicking on the CD-ROM drive icon or drive letter assigned to the CD-ROM drive by your operating system. English 55 3 Troubleshooting Your PC If Your PC Has a Hardware Problem If an Accessory Board Does Not Work Carry out the following checks: Ensure the board has been firmly installed in the accessory board slot. • Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary. • Ensure the board is not using memory, I/O addresses, an IRQ, or DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 65. Refer to the board’s manual for further details. • Check that the PC has been configured correctly in Setup. • 56 English 3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password ❒ If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC. 2 Restart the PC. If the keyboard is locked, enter the administrator password. 3 Wait for F2=Setup to be displayed. 4 Press to start Setup. 5 Enter the Administrator Password to access the Security/User Password menu. 6 Move to the User Password field and set a new User Password. This will replace the old password which you had forgotten. 7 Press to save the new Password and exit Setup. ❒ If you forget both the User Password and the Administrator Password: 1 2 3 4 5 6 7 8 9 10 11 Switch off the PC. Remove the computer’s cover. Set switch 5 on the system board switch block to CLOSED. Switch on the PC and allow it to complete its startup routine. The message “Passwords have been cleared, power-off your PC and set switch 5 to open position before restarting” will be displayed. Switch off the computer. Reset switch 5 to OPEN. Replace the computer’s cover. Switch on the PC and allow it to complete its startup routine. After the Power-On Self-Test has completed, press when prompted to use Setup. Set new User and System Administrator Passwords. Press to save the new passwords and exit Setup. English 57 3 Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run: • • Refer to the operating system and application software manuals. If Windows does not run properly, refer to the Windows manual for guidance. If the Date and Time are Incorrect The date and time can be incorrect for the following reasons: • • the time has changed for the seasons the PC has been unplugged from the power too long, and the battery is discharged. To change the date and time, use your operating system utilities or the Setup program. If You Have a Network Problem If you have a problem with your PC’s network, run the HPIEDIAG utility (preloaded on your PC’s hard disk drive): 1 Select drive C: to access the PC’s hard disk drive. 2 Change to the DIAG directory by typing either: CD\LANDRV\DIAG CD\LAN\DIAG 3 Start the HPIEDIAG utility by typing: HPIEDIAG the instructions on the screen. . Follow Then check the configuration of the integrated Ethernet interface using the Setup program (refer to "Integrated Network Interface Submenu (Configuration group)" in the HP Setup program—see "HP Setup Program", on page 66). Refer also to the online Network Administrator’s Guide. 58 English 3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applications First, check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected directly to the CD-ROM drive (see the connection information in chapter 1). Remember also that plugging the headphones into the front panel cuts out sound to the internal speaker and to external speakers connected to the audio Stereo Out jack. When your PC starts up, the integrated audio interface may have no IRQ or DMA settings. These settings are initialized by software upon startup. Your system files may not have the necessary entries. Run the Setup program to configure the IRQ and DMA settings. Absence of sound can also be caused by a hardware conflict. Hardware conflicts occur when two or more peripheral devices compete for the same signal lines or channels. Conflicts between your audio interface and another peripheral device might be due to the settings of the I/O addresses, IRQ channel, or DMA channel. To resolve the conflict, change the settings either of the audio interface or of any other ISA accessory in your system. No Output from the 8- This might be due to the DMA channel selected. If you hear no output bit or 16-bit Digitized from both the 8-bit and 16-bit digitized sounds, this might be due to an interrupt conflict. Use the HP Setup program or your operating Sounds system’s audio control software to change the audio interface’s DMA channel or IRQ setting. The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the computer and a headphones jack on the front panel, which provide the same output signal. This is a low-distortion output that cannot drive (without amplification) low-impedance devices such as speakers. If you plug devices with a low-impedance (less than 32 ohms) into the Stereo Out jack or the headphones jack, the volume will be low. Audio Input from the Check that the microphone specifications meet the requirements of the Microphone is Too Low, 16-bit sound components. The microphone should be a 600-ohm dynamic type. or No Audio At All English 59 3 Troubleshooting Your PC If Your PC Has an Audio Problem Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated. This may happen if your PC is connected to a hifi system. Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each other), or use line filters. Occasional Crackles When Playing Back Sounds These crackles are usually the result of your PC being unable to transfer audio samples within the required time. A solution is to use a lower sampling rate. Recording and playing back at 22 kHz is less demanding upon system resources than recording audio at 44 kHz. The PC Hangs While Recording Uncompressed digital audio can eventually fill your hard disk. For example, one minute of stereo sound recorded at a resolution of 44 kHz will occupy about 10.5 MB. Before recording, check that there is enough free space on your hard disk. Data compression can reduce the space required. The A-law and µ-law hardware compression used by the audio interface enables the sampling of sound at a resolution of 16-bits, but it generates the same quantity of data as an 8-bit sample. MS-DOS Games Give Many games require a large amount of base memory and may not “Not enough memory” execute if many drivers or TSR (Terminate and Stay Resident) programs are installed. You may solve this problem by loading device Errors drivers and TSRs into high memory. Refer to your MS-DOS manual for details of how to do this. 60 English 3 Troubleshooting Your PC Changing the Battery Changing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge. You should order replacement battery HP 1420-0314 from your local Sales and Service office, or a “2325 type” battery, which is available from most local stores. After removing the computer’s cover: 1 Remove the old battery by sliding it from under the retaining clip (note the position of the cross). 2 Place the new battery in the battery holder, with the cross in the same position as the old battery, and ensure that it is properly seated. Ensure that the clip is in place and holds the battery firmly. English 61 3 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC (HP part number 14200513), which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board. 2 Mount the external battery as shown below, using the self-adhesive strip supplied. After installing either a replacement or an external battery, replace the computer’s cover and run the Setup program to reconfigure the computer. 62 English 3 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches Switch 1 - 4, 7 5 6 9 8, 10 Switch function: Processor speed, see next table Password: Open = enabled (default) Closed = disabled / clear User and Administrator passwords Prevents changes to the PC’s configuration (in CMOS) in the Setup program: Open = normal (default—you can change the configuration in the Setup program)) Closed = clear CMOS (to reload Setup defaults and prohibit changes to the Setup program) Keyboard power-on: Open = disabled Closed = enabled (default) Not used Processor Frequency Bus Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 7 133 66 MHz Open Closed Closed Open Closed 150 60 MHz Closed Open Closed Closed Closed 166 66 MHz Open Closed Closed Closed Closed 180 60 MHz Closed Open Open Closed Closed 200 66 MHz Open Closed Open Closed Closed English 63 3 Troubleshooting Your PC Technical Information Power Consumption All measurements are in watts (rms). Consumption by Model Number Off Windows 95 (without disk transfer) Windows 95 (with disk transfer) Suspend NOTE D4555A <3 24 D4559A <3 27 D4560A <3 30 D4561A <3 27 D4562A <3 27 D4563A <3 31 34 37 40 37 37 42 21 24 27 24 24 28 When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero. The special on/off method used by this PC considerably extends the lifetime of the power supply. To reach zero power consumption in “off” mode, either unplug the PC from the power outlet or use a power block with a switch. Typical Power Consumption/Availability for ISA Accessory Slots +5 V +12 V -5 V -12 V 4.5A limit per slot (limited by system board) 1.5A limit per slot (limited by system board) 0.1A total power limit (limited by power supply) 0.3A total power limit (limited by power supply) Typical Power Consumption/Availability for PCI Accessory Slots +5 V +12 V -12 V 4.5A maximum per slot 0.5A maximum per slot 0.1A maximum per slot There is a maximum per-slot limit of 25 W between all supply rails. 64 English 3 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 system timer keyboard system cascade free if not used for serial port free if not used for serial port free if not used for parallel port flexible disk drive controller free if not used for parallel port real-time clock available for PCI devices, if not used by ISA board available for PCI devices, if not used by ISA board available for PCI devices, if not used by ISA board mouse co-processor integrated IDE hard disk drive controller free if not used by second IDE controller DMAs used by PC DMA 0 DMA 1 DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7 free free if not used for parallel port in Setup flexible disk drive controller free if not used for parallel port in Setup used to cascade DMA channels 0-3 free free free I/O Addresses used by PC 170h - 177h, 376h IDE secondary channel 1F0h - 1F7h, 3F6h IDE primary channel 278h - 27Fh (and 3A8h) parallel port 2E8h - 2EFh serial port 2F8h - 2FFh serial port 370h - 371h integrated I/O controller 378h - 37Fh parallel port 3B0h - 3DFh (3B0-3BB,3O0-3DF) integrated video graphics controller 3E8h - 3EFh serial port 3F0h - 3F5h, 3F7h integrated flexible disk controller 3F8h - 3FFh serial port 496h - 497h HP reserved 678h - 67Bh parallel port if ECP mode is selected 778h - 77Bh parallel port if ECP mode is selected The IRQ, DMA, and I/O address mappings shown here are for a PC with a basic configuration. The resources used by your PC may vary, depending upon which accessory boards are bundled with the PC. English 65 3 Troubleshooting Your PC HP Setup Program Integrated Video Graphic Information The integrated video graphic chip is manufactured by S3 Inc. The graphic chip used is “TRIO 64V2 [IO775]”. These are the available video graphic resolutions: 640x480 800x600 1024x768 1280x1024 1600x1200 HP Setup Program Check your PC’s configuration when you first use the PC and each time after you install, remove, or upgrade accessories. Follow these instructions: First, Turn Off Your PC Turn on the display and then the PC. If the PC is already turned on, save your data and exit all programs, then press and Delete to restart the PC (Windows 3.11). For Windows 95, use the Shut Down command. To Go to the HP Summary Screen While the Vectra logo appears on your display, press . This will take you to the HP Summary Screen. The Summary Screen will appear for only a short time. To retain the screen indefinitely (until you decide to leave it), press . To Go to the Setup Program To go immediately into the Setup program while the Vectra logo appears on your display (and bypass the Summary Screen), press instead of . 66 English 4 Hewlett Packard Support and Information Services 4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service. To ensure that your desktop system maintains its reliability and to keep you up-to-date with the latest developments, HP and a worldwide network of trained and authorized resellers provide a comprehensive range of service and support options which are listed below: • HP Authorized Reseller • HP SupportPack • HP Support Assistant CD-ROM • HP Information Services • Service Means of Access HP Forum on CompuServe Modem HP Forum on America Online (US only) Modem HP BBS Library Modem HP World Wide Web Site World Wide Web Access HP FIRST Faxback Phone and Fax Audio Tips (US only) Phone HP Drivers/BIOS diskettes Delivered by mail HP Support Services Technical phone support Lifeline phone support Network phone-in support. NOTE When calling any of the international telephone numbers listed in this chapter, replace the ‘+’ with your international telephone access code. 68 English 4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. HP SupportPack HP’s three-year SupportPack is available from your local reseller. It must be purchased within 30 days of purchasing your HP Vectra. The concept of SupportPack is simple. It allows you to extend your one-year on-site hardware warranty to a three-year on-site hardware warranty, offering next day on-site response. SupportPack is valid for the piece of equipment for which it was bought, but is not transferable from one piece of equipment to another. English 69 4 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities. The documentation CD-ROM is also updated monthly and contains: • Product manuals and service manuals • Installation and configuration information • Troubleshooting information • Technical reference manuals. Subscriptions to HP Support Assistant can be obtained with an order form which is available from the HP FIRST Faxback system. Request document number 9025 (US and Asia Pacific) or 19025 (Europe). Subscriptions can also be obtained by contacting the following numbers: Region Phone Number Fax Number Asia-Pacific +65 740-4477 +65 740-4499 Europe +31 (55) 384279 +31 (55) 434455 Latin America +1 (317) 364-8882 +1 (317) 364-8888 US/Canada 1 (800) 457-1762 +1 (317) 364-8888 70 English 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem. This service provides information about your HP PC, and allows you to communicate with other HP users through an on-line user forum. HP users share their knowledge and experience with you, and you will be able to ask, or answer, technical questions about your HP Vectra PC, and HP products. You can also download the latest versions of drivers, BIOS and software utilities for HP Vectra PCs. As a preferred Hewlett Packard customer, you are invited to join CompuServe at no initial charge. For the United States and the United Kingdom, call the number shown below and ask for representative 51. For all other locations, first call the worldwide number to obtain the number of your local sales office, then call your local sales office and ask for representative 51. Country Local Call / Freephone Number Direct Number United States 1 (800) 848-8199 +1 (614) 529-1349 United Kingdom (0800) 289378 +44 (1272) 760680 Worldwide — +1 (614) 529-1349 CompuServe will send you a free introductory membership immediately, including information on how to access CompuServe. At the CompuServe ! prompt, type GO HP. English 71 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP, • press . This will load the HP Home Page directly onto your screen. In the HP Forum you can ask and answer questions about HP products and you can also download drivers, software application notes, or utilities for HP products. Membership information can be obtained by calling 1(800) 827-6364, giving the preferred customer number 1118. 72 English 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers, BIOS, and utilities, which you can download to your PC using a modem. Support documentation is also available. Country Number Baud Rate United States +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400 United Kingdom +44 (1344) 3600880 up to 14400 Worldwide +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400 Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1). HP World Wide Web Site The HP World Wide Web site gives you access to information about HP, its products, including product data sheets, service and support information, electronic newsletters and technical tips. You can also download the latest versions of drivers, BIOS and software utilities. The Access Guide Directory guides you through the information and services available. World-Wide Web URL http://www.hp.com English 73 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you. To access this service, you can use a touch-tone phone and have the fax sent to the fax machine of your choice, or use the handset on your fax machine and dial one of the numbers given below: Country/Region Number Access Method United States 1 (800) 333-1917 Phone or fax U.K. (0800) 960271 Phone or fax Australia +61 (3) 9272-2627 Phone or fax Singapore + 65 291-7951 Phone or fax Hong Kong + 852 2506-2422 Phone or fax New Zealand + 64 (9) 356-6642 Phone or fax Europe + 31 (20) 681-5792 Phone or fax Worldwide + 1 (208) 344-4809 Fax A complete description of Hewlett-Packard electronic services is provided in document #9020. HP Audio Tips (USA only) HP Automated Support Directory HP Audio Tips is an automated system containing recordings which can direct you to Hewlett Packard support services. Live support is not available through this service. Dial 1 (800) 333-1917 and press 3, to access HP Audio Tips. 74 English 4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the table below: North and Latin America Europe Phone +1 (970) 339 7009 Monday - Saturday 24 hours per day Phone +44 (1429) 865511 Monday - Friday 8.30 a.m. - 6.00 p.m. Central European Time Fax +1 (970) 330 7655 Fax +44 (1429) 866000 Mail US Driver Fulfillment for Hewlett-Packard PO Box 1754, Greeley, Colorado 80632 USA Mail European Fulfillment for Hewlett-Packard c/o StarPak International, Ltd., Hartlepool, Cleveland,TS25 2YP United Kingdom Australia Asia - Pacific Phone + 61 (2) 565 6099 Monday - Friday 8.30 a.m. - 5.30 p.m. Australian Eastern Time Phone + 65 740 4477 Monday - Friday 8.30 a.m. - 5.30 p.m. Singapore Time Fax + 61 (2) 519 5631 Fax + 65 740 4499 Mail Fulfill: Plus Pty Ltd., Private Bag 75, Alexandria NSW Australia 2015 Mail Fulfill: Plus Pte Ltd., No 51, Ubi Ave. 3, Singapore 1440 To identify a specific BIOS, driver or utility for your PC, please follow the steps listed below prior to placing your order. • Contact your authorized HP reseller for assistance in selecting the appropriate driver. • If your reseller is unable to help you, call HP FIRST for the most upto-date list of drivers. English 75 4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty. This service will also provide technical assistance with the basic configuration and setup of your Vectra PC and for the bundled or pre-loaded operating system. Lifeline Telephone support is available during the second and third years of hardware warranty, via the Lifeline program, which is a feebased service. HP does NOT provide support for Vectra PCs configured as network servers. We recommend HP NetServers for your network server requirements. NOTE Reloading the software bundled or pre-loaded on your PC is not covered by the HP three-year warranty. For your bundled application, HP recommends that you keep the master CD-ROM. Your HP authorized reseller offers various service contracts which can be tailored to your particular support needs. 76 English 4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time.1 Support Center Country1 Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 French 084 880 1111 German 084 880 1111 Germany German 0180 525 8143 France French 04 50 43 9853 Austria German 0660 6386 Norway Norwegian 22 11 6299 Denmark Danish 3929 4099 Sweden Swedish 08 619 2170 Italy Italian 02 26410350 Spain Spanish 902 321 123 Portugal Portuguese 01 441 7199 Switzerland 1. For non-listed European countries, support is available in English by calling +44 171 512 5202. English 77 4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • • • your HP Vectra model number and serial number the operating system version and the configuration a description of the software installed and the accessories used. Lifeline Telephone Support Lifeline is a fee-based telephone support program for Vectra PCs available after the one-year telephone support provided as part of the hardware warranty has expired. Your call can either be charged to your phone bill at a per minute rate or to your credit card (Visa, Mastercard or American Express) at a flat fee. The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied. In the US please call the appropriate number listed below. Number Method of Payment Charge Type 1 (900) 555-1500 Charged to phone bill per minute rate 1 (800) 999-1148 Charged to credit card Flat fee In Europe, please call the telephone support center (+44 171 512 5202). Free access to HP information services is not affected by this service. You are encouraged to access HP Information Services throughout the life of your PC, whether in or out of warranty. 78 English 4 Hewlett Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems, • leverage HP’s alliances with leading Network Operating Systems and Network manufacturers, • support your HP and non-HP products with a single telephone call, • increase network uptime. You can purchase the HP NPS service as an annual contract, billable in advance annually, bi-annually, quarterly, or at an hourly rate. This contract service provides unlimited toll-free access to HP Response Center Engineers (RCEs). To obtain an HP NPS contract, contact your HP authorized reseller, or if you are in the US call (800) 437-9140. English 79 4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response time Fee Basic Warranty Parts and labor for HP Three years from Next working day No charge. products: date of purchase. for on-site. first year on-site, second and third year return to HP. When available Purchase from At time of purchase. HP. HP Parts and labor for HP First three years. Next working day. One fee which Within 30 days HP Authorized SupportPack products. covers the three of purchase. reseller. on-site years. service HP Support Assistant CD-ROM containing: Released Product Manuals, quarterly. Technical Information and Product features. N/A Annual subscription. Anytime. HP. Electronic services Technical information, Anytime. drivers, utilities, tools and diagnostics. 24-hour access. No charge. Anytime. HP BBS, WWW, CompuServe, America Online. Technical Phone support Basic assistance for PC setup, configuration, start-up and hardware diagnosis. First year. Business hours. No charge. At time of purchase. HP. Lifeline phone support Basic assistance for PC setup, configuration, start-up and hardware diagnosis. After first year. Business hours. Per- call fee, no time limit. Anytime after first year. HP. HP Network Phone-in support Advanced remote technical support for multivendor networked environments. Annual contract. Business hours: 24-hour/ 7-day service also available. Annual fee, or minimum fee per incident. Anytime. HP Authorized reseller. Service Contracts Technical Support. Customer defined. As required. Annual fee, or Anytime. fee per incident. 80 English Reseller. 4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here. ASIA Far East Sales Region Hdqtrs Hewlett-Packard Asia Ltd. 22/F Peregrine Tower Lipp Centre 89 Queensway, Central Hong Kong Hewlett-Packard LATIN AMERICA Prolongación Reforma No. 700 Col. Lomas de Santa Fe Del. Alvaro Obregón México 01210 Mexico, D.F. EUROPE European Operations Hdqtrs Hewlett-Packard S.A. 150, route du Nant-d’Avril P.O. Box 1217 Meyrin 2/Geneva Switzerland USA Intercon Operations Hdqtrs Hewlett-Packard Company 3495 Deer Creek Road P.O. Box 10495 Palo Alto, CA 94303-0896 USA MIDDLE EAST / AFRICA Middle East / Central Africa Sales Hdqtrs Hewlett-Packard S.A. Rue de Veyrot 39 CH-1217 Meyrin 1/Geneva Switzerland CANADA Hewlett-Packard Ltd. 6877 Goreway Drive Mississauga Ontario L4V 1M8 Canada English 81 4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 82 English Glossary 100Base-T Refers to the 100 Mbit/s network technology over category 5 UTP (unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard. This technology, which takes the CSMA/CD protocol to 100 MBits/s operation, is also referred to as 802.3u or Fast Ethernet. 100VG-AnyLAN Refers to the 100 Mbit/s network technology over voice grade cable that is compatible with the proposed IEEE 802.12 standard. This technology guarantees access to any end node that requests to transmit, while ensuring priority access to end nodes that require consistent, continuous access for applications such as full-motion video or video conferencing. adapter An accessory board, that connects to the system board via an accessory board slot. BBS Bulletin Board System. A computer that uses a modem and software to serve as an information source for other computers equipped with a modem. Hewlett-Packard has a BBS that can be reached at +1 (408) 553-3500. BIOS Basic Input-Output System. Software that provides an interface between the computer hardware and the operating system. bus An electrical connection over which information is transported. cache A block of high-speed memory used for the temporary storage of data and processor instructions. CD-ROM Compact Disc Read Only Memory. A mass storage device that uses compact disc technology. CDs can store data, but most cannot be written to. CMF Filename extension for sound files saved in the Creative Labs, Inc. music data file format. CMOS Complementary Metal-Oxide Semiconductor memory requires very little power to operate. The contents of your computer’s CMOS memory are preserved when you turn off the computer. It is used to store information that must be maintained, such as your computer’s configuration. Color map The color options in a graphics system, arranged by index number. Typically, the system has a default color map. The index of colors in the color map can be reallocated, depending on the application. There is one color map in the hardware (often called a color lookup table), but many color maps can be allocated in software and indexed as appropriate for separate applications. controller A device that enables another device (such as a hard disk) to communicate with the computer. device driver Software that enables the computer to interface with a specific peripheral, such as a printer or display. English 83 Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of drawing is not shown. The result is the appearance of smooth animation. DIMM Dual In-line Memory Module. These memory modules provide a 64bit data path for improved system performance. of bit values that correspond to the display's pixels. The number of bits per pixel in the frame buffer determines the complexity of images that can be displayed. Graphical user interface (GUI) The graphical user interface (GUI) provides the user with a method of interacting with the computer and its special applications, usually via a mouse or another selection device. The GUI usually includes such things as windows, an intuitive method of manipulating directories and files, and icons. DSP Digital Signal Processor. ECC Error Correcting Code can detect and correct data errors in memory modules. Eight-bit color The color range possible with an eight-bit graphics system. Each pixel in an 8-bit system can display one of 256 colors (28) at any given time. These colors are typically obtained from a color map. expansion slot A slot inside the computer, connected to the system board, that can be used for accessory boards. extended memory Memory which can be addressed by the processor in the area of memory above the first 1 MB. Frame buffer Display memory that temporarily stores (buffers) a full frame of picture data at one time. Frame buffers are composed of arrays 84 English IDE Integrated Device Electronics. An interface standard for communications between the computer and a hard disk or CD-ROM. IRQ Interrupt Request. A signal, that when received by the processor, halts the current process and allows a different task to be undertaken. jumper An electrically-conductive part that is used to connect two or more points on a circuit board. Commonly used to select configuration options. LAN Local Area Network. A generalpurpose communications network that interconnects a variety of devices within a limited geographical area. A LAN might connect computers on adjacent desks, within a building, or within several buildings of a campus. Mapping The transformation of one coordinate system into another. In the Glossary 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is displayed. Also, an application for computer graphics systems. See geographic mapping, and geographic information systems. mass storage Any device used to store large amounts of data. Usually refers to hard disks and tape backup units. memory modules Miniature boards containing memory chips. Used for increasing the amount of memory available in the computer. MID files Standard file format used to store MIDI sequence information. computer is running as an unattended network server. OLE Object Linking and Embedding. A Windows feature that allows different object types (such as speech clips or notes of music) to appear in a document. The objects can be linked, in which case they remain separate files, or embedded, where they become a part of the document. OpenGL A distributed version (with license) of Silicon Graphics' Graphics Language (GL), which is a collection of program functions combined into an API. pixel Picture element. The smallest addressable spot on the screen. Plug and Play Plug and Play is an architecture designed to simplify installation and configuration of new devices in a PC. MIDI Musical Instrument Digital Interface. An international hardware/ software standard that specifies the cable and hardware interface that allows several devices, instruments, and computers to interchange music codes and events. POST Power-On Self-Test. A series of tests your computer performs when you switch the computer on. multimedia Combining static media (such as text and pictures) with dynamic data (such as sound, video, and animation) on the same system. resolution A measure of the visible detail on a screen or printout. Screen resolution is measured in ‘pixels across’ by ‘pixels down’ by ‘number of colors’. Printer resolution is measured in dpi (dots-per-inch). network server mode A security feature that prevents unauthorized use of an input device (like a keyboard or mouse) while your RAM Random Access Memory. This memory is used to hold programs and data temporarily. English 85 Glossary ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automatically assigns device IDs to SCSI devices which support SCAM. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to your computer. SCSI chain Devices connected on a single SCSI bus. Setup program Used to inform the computer about its configuration, for example the amount of memory installed. The setup program is stored in ROM on the system board. shadow RAM A method of relocating the system and/or video BIOS from slower ROM chips to faster RAM to improve system performance. SIMM Single In-line Memory Module. These memory modules can provide a 32-bit data path. Sound files Files containing sound data. Sound files are usually stored in one of four formats, with the extension .WAV, .MID, .VOC, or .CMF. terminator A resistor at the end of a SCSI cable that prevents the signal 86 English from reflecting back along the cable. True color Also known as RGB color or 24-bit color. True color graphics systems are usually equipped with at least 24 bits per pixel. In the 24-bit system, for instance, three primary colors in the color graphics system—red, green and blue—are allotted 8 bits each. There are 28, or 256 intensities each for red, green and blue. This translates to a total palette range of 16.7 million colors (256 x 256 x 256). Because the human eye cannot detect the subtlety available in a palette of 16.7 million colors, this range makes it possible to compute what appears to be gradual shading. video controller A chip or expansion card which converts signals in the computer into displayable signals. video RAM Memory that enables or speeds up drawing to the screen or increases resolution or color options. VOC files Proprietary digital audio format developed by Creative Labs, Inc. Most digital audio adheres to the Microsoft WAV format. WAV files A Microsoft file format for storing digital audio data. Windows RAM (WRAM) Dualported memory, which allows for simultaneous input of data from the graphics controller and output of data to the display. Index Numerics 100BaseT defined, 83 100VG-AnyLAN defined, 83 A accessories installing, 17–?? accessory board installing, 35, 36 problems, 56 Accessory boards, configuring in Windows 3.11, 35 After installing a video memory upgrade on the MGA video adapter, 25 After installing video memory upgrade on MGA video adapter, 25 America Online HP Forum, 72 audio connectors, 6 problems, 59 B BBS defined, 83 BBS library access numbers, 73 BIOS defined, 83 obtaining via HP BBS, 73 obtaining via World Wide Web, 73 ordering by mail, 75 updating video BIOS, 27 bus defined, 83 C cables keyboard, 3 cache defined, 83 CD-ROM drive defined, 83 CD-ROM drive, does not work, 55 Changing the battery, 61 CMOS defined, 83 color map, 83 CompuServe free introductory membership, 71 HP forum, 71 connecting display, 3 keyboard, 3 power cables, 7 connectors audio, 6 headphones, 6 microphone, 6 MIDI, 6 control panel, 8 cover replacing, 19 cover, removing, 19 creating master diskettes, 12 D device driver defined, 83 DIMM defined, 84 display connecting, 3 screen brightness, 11 display, screen contrast, 11 DMA Channels used by the PC, 65 double buffering, 84 drivers obtaining via HP BBS, 73 obtaining via World Wide Web, 73 ordering by mail, 75 E ECC defined, 84 eight-bit color, 84 error message, 47 F flexible disk drive problems, 53 frame buffer, 84 G glossary, 83 graphical user interface, 84 H hard disk problems, 54 headphones jack location of connector, 6 Hewlett-Packard BBS library, 73 information services, 71 marketing headquarters, 81 support and information services, 67 World Wide Web access, 73 HP Forum on America Online, 72 on CompuServe, 71 HP Setup program, 66 HP Summary screen, 66 I I/O addresses used by the PC, 65 IDE drives, 28 installing, 30, 31 information services, 71 Initializing software, 10 Installing main memory, 21 memory, 21 video memory upgrade, 24 installing accessories, 17–?? accessory board, 36 accessory boards, 35 IDE drives, 30, 31 mass storage devices, 28 security bracket, 42 video memory, 24 installing a tape drive, 33 Installing memory, 21 Interrupt Request Channels used by the PC, 65 87 Index J jumper location, 63 K keyboard connecting, 3 keyboard, problems, 51 L LAN defined, 84 LAN connection, 5 LINE IN jack location of connector, 6 LINE OUT jack location of connector, 6 M mapping, 84 mass storage devices installing, 28 master diskettes creating, 12 Memory installing, 21 memory installing main memory, 22, 23 installing video memory, 24 microphone location of connector, 6 MIDI connector, 6 defined, 85 modem, start from, 47 mouse problems, 51 N network defined, 84 telephone support, 79 network, connecting to, 5 O OpenGL, 85 OverDrive processor, installing, 40 88 P password setting, 13 PC starting, 9 starting for the first time, 10 stopping, 12 PC, unpacking, 2 Plug and Play defined, 85 power cables, connecting, 7 Power Supply, 20 power supply removing, 20 replacing, 20 Power-On Self-Test screen, 10 printer problems, 52 problems with accessory board, 56 with software, 57 with the audio interface, 59 with the flexible disk drive, 53 with the hard disk, 54 with the printer, 52 R removing the cover, 19 Replacing cover, 19 S SCAM defined, 86 SCSI defined, 86 security bracket installing, 42 setting passwords, 13 Setup program, 66 software initializing, 10 license agreement, 11 master diskettes, 12 problems, 57 start from modem, 47 starting PC, 9 PC for the first time, 10 Starting and Stopping Your PC, 9 stopping PC, 12 Summary screen, 66 support by telephone, 77, 78 information services, 67 Network Phone-in Support, 79 summary of services, 80 Support Assistant ordering information, 70 switch location, 63 System board, 63 system board, 63 jumper location, 63 switch location, 63 System board, switches, 63 T tape drive, installing, 33 telephone support for networks, 79 out of warranty, 78 under warranty, 77 tools required for installation, 2 troubleshooting, 43 true color, 86 U unpacking the PC, 2 URL for HP World Wide Web site, 73 V VESA connector, 36 video board flash BIOS, 27 video memory modules installing, 24 W World Wide Web access to HP, 73 Regulatory Information and Warranty Regulatory Information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: HEWLETT-PACKARD Manufacturer’s Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VL 5/xxx, Series 5 Models DT and MT Conforms to the following Product Specifications: International: SAFETY Europe: EMC IEC 950: 1991+A1+A2 +A3 EN 60950: 1992+A1+A2 EN 60825-1994 CISPR 22: 1993 /EN 55022: 1994 Class B EN 50082-1: 1992 IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines, 1 kV Power Lines IEC 555-2:1982 + A1:1985 / EN 60555-2:1987 IEC 1000-3-3:1994 / EN 61000-3-3:1995 Supplementary information: The product herewith complies with the requirements of the EMC Directive 89/336/EEC amended by Directive 93/68/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE marking accordingly. Grenoble January 1997 Jean-Marc JULIA Product Quality Manager 90français français FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to correct the interference by one or more of the following measures: • reorient or relocate the receiving antenna • increase the separation between the equipment and the receiver • connect the equipment into an outlet on a circuit different from that to which the receiver is connected • consult the dealer or an experienced radio/TV technician for help. Hewlett-Packard’s FCC Compliance Tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your system. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment. Notice for Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Safety Warning for the USA and Canada If the power cord is not supplied with the computer, select the proper power cord according to your local national electric code. USA: use a UL listed type SVT or SJT detachable power cord. Canada: use a CSA certified detachable power cord. For your safety, never remove the PC’s cover without first removing the power cord and any connection to a telecommunication network. Always replace the cover before switching on again. Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code electrique national. USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT. Canada: utiliser un cordon secteur certifié CSA. Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de rebrancher le cordon secteur. Changing a battery There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge. NL Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als KCA. Changement de la pile Il y a danger d’explosion lorsque la pile n’est pas installeé correctement. Pour votre sécurité, ne jamais essayer de recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une pile du même type ou d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères mais la rendre au magasin ou vous l’avez achetée, ou revendeur où vous avez achetéz l’ordinateur, ou à Hewlett Packard, pour qu’elle soit recyclée, ou stockée de manière qui ne nuit pas à l’environnement. Les piles usées seront acceptées gratuitement. français français91 Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92. Notice for Japan Notice for Korea 92français français HP Hardware Warranty Important: This is your hardware product warranty statement. Please, read it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. Three Year Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser. The three year warranty includes on-site service during the first year of use (free parts and labor), and return service provided by an HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second and third years of use (free parts only). If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or replace products which prove to be defective. Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s alternate exclusive remedy shall be a refund of the purchase price upon return of the product. Limitation of Warranty The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not designed for use with the product. HP makes no other express warranty, whether written or oral, with respect to this product. Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty.Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state, or province to province. Limitation of Liability and Remedies The remedies provided above are the customer’s sole and exclusive remedies. In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether based on warranty, contract, tort, or any other legal theory. The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death, or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of $50,000 or the purchase price of the specific product that caused such damage. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages–including lost profit–so the above limitation or exclusion may not apply to you. Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer Dealer Repair Center. The customer must be prepared to supply proof of the purchase date. This warranty is extended worldwide under certain conditions ( please, check with your local HP office) to products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an incidental part of systems integrated by the original purchaser. When available in the country of use, service is provided in the same manner as if the product was purchased in this country and can only be provided in countries where the product is designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the country of purchase for service. Response time for on-site service, and turn-around time for return service, are subject to changes from standard conditions based upon non-local parts availability. The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty. Customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component when necessary; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. français français93 HP products external to the system processor unit–such as external storage subsystems, displays, printers, and other peripherals–are covered by the applicable warranties for those products; HP software is covered by the HP Software Product Limited Warranty. On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor unit–are subject to standard per-incident travel and labor charges. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel–service is provided on a negotiated basis at extra charge. Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. Customer Responsibilities The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement part will be dispatched. The customer is responsible for the security of its proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programs. For on-site service, the customer must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as the customer would use during normal operation. When service is being performed on-site, a representative of the customer must be present at all times. The customer must state if the product is being used in an environment which poses a potential health hazard to repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision. Obtaining Return Warranty Service When return warranty service applies, the product must be returned to a service facility designated by HP. Customer must enclose a copy of a document proving date of purchase. The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for warranty service. HP shall pay for return of products to the customer except for products returned to the customer from another country. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Rev. 20/11/96 94français français HP Software Product License Agreement and Software & Product Limited Warranty Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement before proceeding. CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND. PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS. HP Software Product License Agreement UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT. IT SHALL SUPERSEDE ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING. Note: Operating System Software by Microsoft is licensed to you under the Microsoft End User License Agreement (EULA) contained in the Microsoft documentation. The following License Terms govern the use of the software: USE. Customer may use the software on any one computer. Customer may not network the software or otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software unless authorized by law. COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner. OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws. Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software, who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement. PRODUCT RECOVERY CD-ROM. If your computer was shipped with a product recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft End User License Agreement (EULA). TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the third party. SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett-Packard. TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice. UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation. U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA français français95 94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.22719(c)(1,2). HP Software Product Limited Warranty THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING. Ninety-Day Limited Software Warranty. HP warrants for a period of NINETY (90) DAYS from the date of the purchase that the software product will execute its programming instructions when all files are properly installed. HP does not warrant that the software will be uninterrupted or error free. In the event that this software product fails to execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies. Removable Media (If supplied). HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase. In the event the media proves to be defective during the warranty period, Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other non removable media copies of the software product. Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of the warranty period. Limitation of Warranty. HP makes no other express warranty, whether written or oral with respect to this product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives specific legal rights, and you may also have other rights which vary from state to state, or province to province. Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner’s manual or service booklet. Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer. (Rev. 19/11/96) 96français français Your HP Vectra PC Physical Characteristics Characteristic Description Weight (excluding display and keyboard) 9 kg (20 pounds) Dimensions Width: 42 cm (16.5”), Height: 12.5 cm (4.9”), Depth: 39 cm (15.3”) Footprint 0.17 m2 (1.8 ft2) Storage temperature -40 ºC to 70º (-40 ºF to 158 ºF) Storage humidity 8% to 80% (relative) Operating temperature 5 ºC to 40ºC (40 ºF to 104 ºF) Operating humidity 15% to 80% (relative) Acoustic noise emission: LW < 40 dBA Power supply Input voltage: 100 - 127 & 200 - 240 V ac Input frequency: 50/60 Hz Maximum output power 160 W continous Part Number D4550-90001 Printed in USA 12/96 50% Paper not bleached with chlorine
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.1 Linearized : No Create Date : 1996:11:27 09:26:52 Producer : Acrobat Distiller 2.1 for Windows Title : HP Vectra VL 5/xxx Series 5 PC Desktop User's Guide, D4550-90001 Modify Date : 1997:04:10 16:08:01 Page Count : 110EXIF Metadata provided by EXIF.tools