Hp Vectra Vl 5 Xxx Users Manual 5/xxx Series PC Desktop User's Guide, D4550 90001

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HP Vectra VL

5/xxx

User’s Guide

Notice

The information contained in this document is subject to change

without notice.

Hewlett-Packard makes no warranty of any kind with regard to this

material, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be liable for errors contained herein or for incidental or

consequential damages in connection with the furnishing, performance,

or use of this material.

This document contains proprietary information that is protected by

copyright. All rights are reserved. No part of this document may be

photocopied, reproduced, or translated to another language without the

prior written consent of Hewlett-Packard Company.

CompuServeTM is a U.S. registered trademark of CompuServe Inc.

Microsoft®, MS®, MS-DOS® and Windows® are U.S. registered

trademarks of Microsoft Corporation.

Pentium® is a U.S. registered trademark of Intel Corporation.

Hewlett-Packard France

Commercial Desktop Computing Division

38053 Grenoble Cedex 9

France

 1996 Hewlett-Packard Company

User’s Guide

iv English

Who this Manual is For

This manual is for anyone who wants to:

•Set up the PC for the first time

•Configure the PC

•Add accessories to the PC

•Troubleshoot problems on the PC

•Find out where to get more information and support.

Important Safety Information

If you have any doubt that you can lift the PC or display safely, do not

try to move it without help.

For your safety, always connect the equipment to a grounded wall

outlet. Always use a power cord with a properly grounded plug, such as

the one provided with this equipment, or one in compliance with your

national regulations. This PC is disconnected from the power by

removing the power cord from the power outlet. This means the PC

must be located close to a power outlet that is easily accessible.

For your safety, never remove the PC’s cover without first removing the

power cord from the power outlet, and any connection to a

telecommunications network. Always replace the cover on the PC

before switching it on again.

WARNING To avoid electric shock, do not open the power supply.

This HP PC is a class 1 laser product. Do not attempt to make any

adjustment of the laser units.

English v

Important Ergonomic Information

It is strongly recommended that you read the ergonomic information

before using your PC.

For Windows 95 users, open the Start menu in the task bar and select

Help. Then double-click on the help topic “Working in Comfort”.

For Windows for Workgroups (Windows 3.11) users, open the Program

Manager, open the program group “HPUtils”, and double-click on the

“HP User Tools” icon. Then click on “Working in Comfort” in the page

tagged “Information”.

vi English

Contents

English vii

1 Setting Up and Using Your PC

Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3

Connections for Models with Integrated Video Display. . . . . . . . . . . . . . . 3

Connections for Models with MGA Millennium Video Board. . . . . . . . . . . 4

Connecting to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your PC’s Hardware Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting the PC for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2 How to Install Accessories In Your PC

Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

viii English

Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 19

Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . 19

Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . 20

Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing Main Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing an Optional Cache Memory Module. . . . . . . . . . . . . . . . . . . . . 23

Installing a Video Memory Upgrade (Integrated Video Models) . . . . . . 24

Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 26

Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 29

Installing an IDE Hard Disk Drive in the Rear Shelf . . . . . . . . . . . . . . . . 30

Installing an IDE Hard Disk Drive in the Bottom Shelf. . . . . . . . . . . . . . 31

Installing a Tape Drive in the Bottom Shelf . . . . . . . . . . . . . . . . . . . . . . . 33

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 35

Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 35

Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Installing a BNC Coax Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Installing the Security Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3 Troubleshooting Your PC

English ix

Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 45

If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . . 47

If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 49

Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 53

If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 57

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 58

If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

If You Have a Network Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Technical Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

xEnglish

System Board Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . 65

Integrated Video Graphic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4 Hewlett Packard Support and Information Services

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 71

HP Forum on CompuServe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 74

Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 75

HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 77

Lifeline Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

English xi

HP Network Phone-in Support Service (NPS). . . . . . . . . . . . . . . . . . 79

Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Hewlett-Packard Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . 81

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

xii English

1

Setting Up and Using Your PC

1 Setting Up and Using Your PC

Unpacking Your PC

2English

Unpacking Your PC

WARNING If you have any doubt that you can lift the PC or display safely, do not

try to move it without help.

1When you receive your PC, unpack all the components.

2Place the PC on a sturdy desk near to easily accessible power outlets,

with enough space for the keyboard, mouse, and any other

accessories.

3Position the PC so that its rear connectors are easily accessible.

4Refer to the display’s manual for information about the display.

Operating System Your PC’s operating system is preloaded on your PC’s hard disk drive.

Installation Tools No tools are required to set up your PC. However, if you plan to install a

disk drive or an accessory board in your PC, you will need a flat-blade

screwdriver. For further information about installing accessories, refer

to chapter 3, “How to Install Accessories In Your PC”.

Typical Computer

Typical Display

Mouse

Keyboard

English 3

1 Setting Up and Using Your PC

Connecting the Mouse, Keyboard, Display and Printer

Connecting the Mouse, Keyboard, Display and Printer

Connect the mouse, keyboard, and display to the back of the computer.

The connectors are shaped to go in one way only. Tighten the

display cable attachment screws.

Connect the printer cable to the back of the computer and tighten the

attachment screws. Use the connector labeled:

•Parallel (25-pin parallel connector) for a parallel device

•Serial A (9-pin serial connector) for a serial device

•Serial B (9-pin serial connector) for a second serial device.

Connections for Models with Integrated Video Display

NOTE The Universal Serial Bus (USB) connectors are between the serial

connectors and can be used for USB accessories. Most USB accessories

are automatically configured as soon as they are physically attached to

the PC. USB is not supported by all operating systems. If the USB

drivers are not available on your PC, they can be obtained from HP’s

electronic services.

Parallel Connector

(USB—see note below)

Keyboard

Mouse Display

Serial Connectors

1 Setting Up and Using Your PC

Connecting the Mouse, Keyboard, Display and Printer

4English

Connections for Models with MGA Millennium Video Board

If your PC has a MGA Millennium video board, use the following

connectors.

NOTE The Universal Serial Bus (USB) connectors are between the serial

connectors and can be used for USB accessories. Most USB accessories

are automatically configured as soon as they are physically attached to

the PC. USB is not supported by all operating systems. If the USB

drivers are not available on your PC, they can be obtained from HP’s

electronic services.

Parallel Connector

(USB—see note below)

Keyboard

Mouse

MGA Millenium video

display connector

Serial Connectors

English 5

1 Setting Up and Using Your PC

Connecting to a Network

Connecting to a Network

If your PC comes with a network connector, let your Network

Administrator know you are connecting your PC to the network.

Connect the network cable to the RJ-45 UTP (Unshielded Twisted

Pair) LAN connector.

To enable your network connection, refer to the Integrated Network

Interface Submenu in the Configuration Menu of the HP Setup

program. (You can find additional information in the online Network

Administrator’s Guide.)

NOTE If you need a BNC Coax connector to connect to the network, you can

install an optional BNC coax adapter (order HP D3979A). Refer to

"Installing a BNC Coax Adapter", on page 38.

1 Setting Up and Using Your PC

Connecting Audio Accessories

6English

Connecting Audio Accessories

If your PC has multimedia capabilities, it will have a Headphones jack

and a Microphone jack on the rear panel. An audio Line In jack, an

audio Line Out jack, and a MIDI interface connector (“SPK OUT”) are

also located on the rear panel.

WARNING To avoid discomfort from unexpected noise, always turn the volume

down before connecting headphones or speakers.

Listening to loud sounds for prolonged periods may permanently

damage your hearing. Before putting on headphones, place them

around your neck and turn the volume down. When you put on the

headphones, slowly increase the volume until you find a comfortable

listening level, and leave the volume control in that position.

NOTE

The internal speaker and the Line Out jack on the rear of

your PC are deactivated when you use the Headphones

jack.

The internal speaker is deactivated when you use the

Line Out jack.

The audio accessories shown

here (microphone, speakers, and hifi system) are

not supplied with your PC.

English 7

1 Setting Up and Using Your PC

Connecting the Power Cables

Connecting the Power Cables

WARNING For your safety, always connect the equipment to a grounded wall

outlet. Always use a power cable with a properly grounded plug such

as the one provided with this equipment or in compliance with your

national regulations. This PC is disconnected from the power by

removing the power cable from the power outlet. This means the PC

must be located close to a power outlet that is easily accessible.

1If fitted, remove the label covering the computer’s power connector.

2Connect the power cords to the display and the computer. (The

connectors are shaped to go in one way only.)

3Connect the display’s power cord and the computer’s power cord to

a grounded outlet.

Display

Power Cord

Computer

Power Cord

Grounded Outlet

1 Setting Up and Using Your PC

Your PC’s Hardware Control Panel

8English

Your PC’s Hardware Control Panel

Your PC’s hardware control panel is on the front of your PC.

Power On/Off Button Press this button to turn the power on or off to your PC.

Hard Disk Activity Light This light glows/flickers when your hard disk drive is being accessed.

The hard disk activity light only works if you have an IDE hard disk

drive, which comes with your Vectra PC. If you replace this drive with a

SCSI hard disk drive, this light will not work.

NOTE If your PC comes with an audio board, the front panel will have controls

for the audio board.

Power On/Off

Power on Status Light Hard Disk Activity Light

Volume Control

(Optional—see note below) Speaker Out for Headset

(Optional—see note below)

English 9

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Starting and Stopping Your PC

NOTE If you are starting your PC for the first time, refer to "Starting the PC

for the First Time", on page 10. To stop your PC, refer to "Stopping Your

PC", on page 12.

Starting Your PC

1Before you start your PC, first switch on the display.

2Start your PC in one of these ways:

•press the power button on the front panel

•press the space bar.

When you switch on the computer, the computer carries out the

Power-On-Self-Test (POST) while the Vectra logo is displayed. If

you wish to view the POST details, press to get the HP

Summary Screen. If there is an error in the POST, the error will

automatically be displayed. For details, refer to "If a POST Error

Message is Displayed", on page 47.

3If you have set a password in the PC’s Setup program, the password

prompt displays after the POST has completed. If the Password

prompt is displayed, type your password and press to be

able to use the PC.

1 Setting Up and Using Your PC

Starting and Stopping Your PC

10 English

Starting the PC for the First Time

If your PC has preinstalled software, it is initialized the first time you

start the PC. The software initialization process takes approximately

three minutes. This process sets up the software in your language and

sets up your software to use the hardware installed in your computer

(you can change the settings after the software has been initialized).

CAUTION You may also be asked to select which operating system you want to use,

for example Windows 3.11 or Windows 95. Once you have confirmed

your selection of the operating system, you cannot change that

selection. The operating system that you have NOT chosen will be

deleted from the computer’s hard disk

Initializing Your Software

NOTE Do NOT switch OFF the PC while the software is being initialized—this

could cause unexpected results.

To initialize your software:

1Turn on the display first, and then the PC.

When the PC is switched on, the Vectra Logo is displayed. The PC

performs a Power-On-Self-Test (POST). Press if you want to

view the POST details in the HP Summary Screen (refer to the

"HP Setup Program", on page 66.

If an error is detected during the Power-On-Self-Test, the PC will

automatically display the error. You may be prompted to press

to start the Setup program to correct the error.

English 11

1 Setting Up and Using Your PC

Starting and Stopping Your PC

2The software initialization routine starts. It displays the software

license agreement, gives you an opportunity to read Working in

Comfort (ergonomic advice for computer users), and then asks

questions about the PC. For example:

•The name of the person who will use the PC and your company

name. (If necessary, the name of the user can be modified later.)

•The current date and time.

•The type of printer (for example, HP LaserJet 4M). This is shown

on the front of the printer. You also need to enter the connection

used by the printer.

•The model number of your display. The display’s model number

is shown on the cover of the manual supplied with the display and

on a label on the rear of the display.

•Depending on which model PC you have, you may also be asked

to select which operating system you want to use, Windows 3.11

or Windows 95. Once you have confirmed your selection of the

operating system, you cannot change that selection. The

operating system that you have NOT chosen will be deleted from

the computer’s hard disk

3While the initialization program is running, you can complete the

Warranty Registration card that you will find inside the back of this

manual. When the initialization routine has finished, click on OK and

the PC will restart.

After Your PC Has Restarted

❒Set the keyboard to a comfortable position.

❒Adjust the display screen’s brightness and contrast to suit your

needs. If the picture does not fill the screen or is not centered, adjust

it using the controls on the display. Refer to the display’s manual for

details.

1 Setting Up and Using Your PC

Starting and Stopping Your PC

12 English

Creating Master Diskettes

It is very important that you create master diskettes for your preloaded

software as soon as possible. HP recommends that you use new

diskettes. If you need to restore the preloaded software on your PC,

you can use these diskettes to do so.

For details on how to create these diskettes, refer to the

documentation for your operating system.

Stopping Your PC

To stop the PC, make sure that you have exited all programs and the

operating system (if necessary), and then press the power button on

the control panel.

Refer to the operating system manual for details of how to exit the

operating system.

English 13

1 Setting Up and Using Your PC

Setting Passwords

Setting Passwords

You can set two passwords, the administrator password and the user

password, to provide two levels of protection for your PC. You set both

passwords in the Security menu group of the Setup program.

Setting an Administrator Password

Set the Administrator Password to protect the PC’s configuration in

Setup. An Administrator Password can provide a power-on password

prompt to prevent your PC being started or used in your absence. You

can also use this password to start the PC when the keyboard (and

mouse) are locked—you must type the password and press

to unlock the keyboard (refer to "Power-On Password", in the HP

Setup program—refer to "HP Setup Program", on page 66).

If you have set both an Administrator Password and a User Password,

and you enter the Setup program by using the User Password, you will

be restricted in your ability to change setup items. If you enter the

Setup program with an Administrator Password, you will have no

restrictions.

To set an Administrator Password:

1Start the Setup Program. Refer to "HP Setup Program", on page 66.

2Select the Security menu group.

3Select the “Administrator Password” submenu.

4Choose the “Set Administrator Password” setup item. You will be

asked to enter your password twice. Be sure to save your changes

before you exit the Setup program.

To remove the password, follow the same procedure as to set a

password, but do not enter anything in the password field. Press

and then press a second time to confirm your

action.

NOTE If you forget your password, refer to "If You Have Forgotten Your

Password", on page 57.

1 Setting Up and Using Your PC

Setting Passwords

14 English

Setting a User Password

A user password can only be set if an Administrator Password has

already been set.

Set a User Password to:

•provide a power-on password prompt to prevent your PC being

started or used in your absence

•start the PC when the keyboard (and mouse) are locked—you must

type the password and press to unlock the keyboard (refer

to "Power-On Password", in the HP Setup program—refer to "HP

Setup Program", on page 66).

If you have set both an Administrator Password and a User Password,

and you enter the Setup program by using the User Password, you will

be restricted in your ability to change setup items. If you enter the

Setup program with an Administrator Password, you will have no

restrictions.

To set a User Password:

1Start the Setup Program. Refer to "HP Setup Program", on page 66.

2Select the Security menu group.

3Select the “User Password” submenu.

4Choose the “Set User Password” setup item. You will be asked to

enter your password twice. Be sure to save your changes before you

exit the Setup program.

To remove the password, follow the same procedure as to set a

password, but do not enter anything in the password field. Press

and then press a second time to confirm your

action.

NOTE If you forget your password, refer to "If You Have Forgotten Your

Password", on page 57.

English 15

1 Setting Up and Using Your PC

Using Power Management

Using Power Management

Power management enables you to reduce the PC’s power

consumption when you are not using the PC. To configure power

management, refer to "Power Menu Items" in the HP Setup program

(refer to "HP Setup Program", on page 66).

Refer to your operating system documentation for detailed information

about the capabilities of your operating system to implement power

management.

This PC’s power management complies with the Energy Star

Computers Program initiated by the United States Environmental

Protection Agency.

Additional Information and Help

Additional information about your PC is preloaded on your PC’s hard

disk drive. This information includes:

•New features—what is new and special about your PC

•Using your PC—simple, “how-to-use” guidelines about using your PC

•Working in comfort—guidance on ergonomic issues

•Inside your PC—describes the basic parts of your PC, how to

upgrade, and how to optimize performance

•HP support—similar to chapter 4 in this User’s Guide

•Glossary.

1 Setting Up and Using Your PC

Additional Information and Help

16 English

2

How to Install Accessories In Your PC

This chapter explains how to install accessories, such as extra memory,

accessory boards, and additional disk drives, in your PC.

2 How to Install Accessories In Your PC

Accessories You Can Install

18 English

Accessories You Can Install

Processor Main Memory Modules (32-bit EDO):

8 MB kit (2 x 4 MB modules)

16 MB kit (2 x 8MB modules)

32 MB kit (2 x 16 MB modules)

64 MB kit (2 x 32 MB modules)

(Pairs of identical modules must be installed.)

Up to Four Accessory Boards

(Some slots may come with pre-installed boards.)

Front-Access Device Shelf

5.25-inch 1.2-MB flexible disk drive

Tape Drive

Cache Memory

Video Memory

One internal mass storage device

Network LAN Board (UTP)

(on some models)

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2 How to Install Accessories In Your PC

Removing and Replacing the Cover

Removing and Replacing the Cover

WARNING For your safety, never remove the PC’s cover without first removing

the power cord from the power outlet, and any connection to a

telecommunications network. Always replace the cover on the PC

before switching it on again.

Removing the Cover

1Switch off the display and the PC.

2Disconnect the power cords from the power outlets, the PC, and the

display. Disconnect any connection to a telecommunications

network. Then remove the display.

3If necessary, unlock the cover using the key provided with the PC.

4Slide the two tabs on the front of the computer inwards. Firmly slide

the cover forward 5 cm (2 inches), and lift it up and off the

computer.

Replacing the Cover after Installing Accessories

1Check that you have installed all your accessories.

2Make sure that all internal cables are properly connected and safely

routed so they will not be entangled when you replace the cover.

3Ensure the cover lock is unlocked and the tabs are inwards.

4Lower the cover onto the computer, and firmly slide it into position.

5Slide the two tabs on the front of the cover outwards.

6If a keylock is fitted, lock the cover using the key.

7Place the display on top of the computer. Reconnect all cables and

power cords.

2 How to Install Accessories In Your PC

Moving and Replacing the Power Supply

20 English

Moving and Replacing the Power Supply

You must move the power supply to access the sockets for the main

memory, video memory, processor, battery, or accessory board slots.

1Disconnect the computer’s power supply cord and any connection to

a telecommunications network. Remove the computer’s cover.

2Lift the front of the power supply to disengage the hinge on the rear.

Lift the power supply clear and lay it upside down on the frame

above the disk drives.

3Before replacing the power supply, ensure that you have installed all

your accessories in the PC. Replace the power supply on the left-

hand side of the PC, and ensure that the cables are neatly routed

around any accessory boards.

4Raise the front of the power supply and engage the hinge on the rear.

Lower the front of the power supply into position so that it rests on

the front panel

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2 How to Install Accessories In Your PC

Installing Memory

Installing Memory

CAUTION Static electricity can damage electronic components.

Turn all equipment OFF. Don’t let your clothes touch the accessory.

To equalize the static electricity, rest the accessory bag on top of the PC

while you are removing the accessory from the bag. Handle the

accessory as little as possible and with care.

Installing Main Memory

Your PC is supplied with main memory. If you need more main memory

to run your application software, you can install up to a total of

192 MB (6 x 32 MB).

Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.

There are three memory “banks”, with each bank requiring two

memory modules. You must install identical modules as pairs in each

bank.

NOTE Best performance is achieved if you install memory in bank “A” first,

then bank “B”, and in bank “C” last.

1. The letters “A”, “B”, and “C” are used for reference only in this manual. These letters do not

appear on the system board. The bank identified here as “C” is the one closest to the

processor.

Bank1Memory Modules You can Install

A1 and A2 Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB).

B1 and B2 Any pair of identical modules.

C1 and C2 Any pair of identical modules.

2 How to Install Accessories In Your PC

Installing Memory

22 English

To install a main memory module:

1Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2Remove the computer’s cover and the power supply (refer to page

20).

3Align the memory module with the slot, with the notch on the right

hand side. For each memory module, slide it into the slot at 45°.

Pivot the memory module to a perpendicular position and click into

place.

NOTE The letters “A”, “B”, and “C” are used for reference only in the above

illustration. These letters do not appear on the system board. The bank

identified here as “C” is the one closest to the processor.

4If you need to remove a main memory module, release the retaining

clip and pull the module forward and out of the socket.

5Install any other accessories before replacing the cover. Reconnect

all cables and power cords.

6Check the HP Summary Screen to verify the new configuration.

Refer to page 66.

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2 How to Install Accessories In Your PC

Installing Memory

Installing an Optional Cache Memory Module

Your PC comes with a 256 KB level 2 cache memory module. You can

upgrade this to 512 KB.

CAUTION Static electricity can damage electronic components.

Turn all equipment OFF. Don’t let your clothes touch the accessory.

To equalize the static electricity, rest the accessory bag on top of the

power supply while you are removing the accessory from the bag.

Handle the accessory as little as possible and with care.

To install a cache memory module:

1Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2Remove the computer’s cover and power supply.

3Remove the 256 KB cache module.

4Align the 512 KB cache memory module directly over the socket.

Press the memory module completely into the connector.

5Install any other accessories before replacing the cover and power

supply. Reconnect all cables and power cords.

6Check the HP Summary Screen to verify the new configuration.

Refer to page 66.

2 How to Install Accessories In Your PC

Installing Memory

24 English

Installing a Video Memory Upgrade (Integrated Video Models)

If you have an integrated video display, your PC is supplied with 1 MB

of video memory on the system board. You can install a pair of video

memory modules to increase your available video memory to 2 MB.

CAUTION Static electricity can damage electronic components.

Turn all equipment OFF. Don’t let your clothes touch the accessory.

To equalize the static electricity, rest the accessory bag on top of the

power supply while you are removing the accessory from the bag.

Handle the accessory as little as possible and with care.

To Install Video Memory Modules

1Disconnect the power supply cord and any connection to a

telecommunications network.

2Remove the computer’s cover.

3Remove the power supply.

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2 How to Install Accessories In Your PC

Installing Memory

4Align the video memory module directly over the socket taking care

to align the dot on the module with the corner notch on the socket

as illustrated in the diagram. Press the memory module completely

into the connector

5Install any other accessories before replacing the cover and power

supply. Reconnect all cables and power cords.

After Installing a Video Memory Upgrade

1Switch on the PC.

2Follow the instructions that come with your video memory upgrade

or that are in your operating system manual to configure the new

video memory upgrade.

3You may be asked to insert a diskette containing an appropriate

video driver in drive A. For the latest version of a required driver,

refer to page 73.

Video memory modules

must be installed in pairs.

2 How to Install Accessories In Your PC

Installing Memory

26 English

Upgrading the MGA Millennium Board Memory

If your PC has the MGA Millennium video board instead of integrated

video memory, you can increase its memory from 2 MB to 4 MB to get

more colors and better video resolution.

1Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables. Remove the

computer’s cover.

2Unscrew and remove the screw securing the MGA Millennium board.

Put the screw to one side. Note which slot the board is in.

3Carefully remove the board from its slot, holding the board at each

end by its top edge. Do not bend the board. With its components

facing up, place the board on a clean, flat, solid, static-free surface.

Handle the board by its edges.

4Install the memory module on the video board. Carefully slide the

board back into its slot. Firmly press the board into the socket. Make

sure that the board’s connector engages completely with the socket

and does not touch components on other boards you may have

installed. Secure the board by replacing the screw.

Carefully install the video

memory module

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2 How to Install Accessories In Your PC

Installing Memory

5Install any other accessories before replacing the cover and

reconnecting the cables.

6After switching on the PC, change the video resolution and the

number of colors displayed. Alternatively, use utilities supplied with

the operating system. See your operating system documentation and

online help for more information.

Two configuration switches are on the Matrox video adapter board.

Contact your HP representative for further information about

upgrading the VGA BIOS.

Switch Use Switch Block to:

1 Flash EEPROM Switch for VGA BIOS:

•OFF to prevent Video BIOS upgrades — DEFAULT

•ON to allow Video BIOS upgrades.

2 Enable or disable VGA for single-screen or dual-screen operation (with a second

VGA controller):

•OFF for single-screen operation — DEFAULT

•ON for dual-screen operation (with a second VGA controller).

12

ON

VESA Connector

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

28 English

Installing Mass Storage Devices

You can install additional mass storage devices, if you need extra mass

storage space for your application software.

NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will

need an accessory board and driver software (usually supplied with the

device). Contact the product vendor for further information.

Connecting IDE Devices

There are three data cables inside your PC. Two of these are for IDE

devices:

•The first is marked “Primary IDE” next to the system board

attachment. It has two drive connectors. The middle connector of

this data cable must be connected to the bootable or master hard

disk drive.

•The second data cable has only one drive connector. It is marked

“Secondary IDE” next to the system board attachment.

Primary IDE cable

Second connector

Secondary IDE cable Flexible Disk Drive

data cable (non-IDE)

Primary IDE cable

First connector

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Up to three IDE devices can be connected to the system board using

these data cables.(Refer to the storage device’s manual to check

whether you need to set jumpers, or if there are any special installation

procedures.)

Jumper Settings Refer to the IDE drive’s manual to see if you must set jumpers. The drive

jumper should be set to “cable select”.

Configuring an IDE Device After Installation

After installing a second IDE drive, or after installing any flexible disk

drive, you will need to verify that your PC has correctly identified the

new configuration, by viewing the HP Summary Screen. Refer to the

page 66. If the configuration is not correct, run the Setup program to

configure the device. Refer to “HP Setup Program” on page 66.

IDE drives are automatically detected by the Setup program. However,

a newly installed CD-ROM may require that you install an appropriate

device driver. Refer to your operating system documentation for

details. For information on how to obtain the latest available drivers

from HP, refer to page 73.

Examples of multiple IDE drive combinations

Configuration Connections to data cables

1 Hard disk drive 1. Bootable hard disk drive: First connector, Primary IDE Cable

2 Hard disk drives 1. Bootable hard disk drive:

2. Second hard disk drive:

First connector, Primary IDE Cable

Second connector, Primary IDE Cable

3 Hard disk drives 1. Bootable hard disk drive:

2. Second hard disk drive:

3. Third hard disk drive:

First connector, Primary IDE Cable

Second connector, Primary IDE Cable

Secondary IDE Cable

1 Hard disk drive

1 CD-ROM

1. Bootable hard disk drive:

2. CD-ROM:

First connector, Primary IDE Cable

Secondary IDE Cable

2 Hard disk drives

1 CD-ROM

1. Bootable hard disk drive:

2. Second hard disk drive:

3. CD-ROM:

First connector, Primary IDE Cable

Second connector, Primary IDE Cable

Secondary IDE Cable

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

30 English

Installing an IDE Hard Disk Drive in the Rear Shelf

The PC has an integrated Enhanced IDE controller which supports two

Fast IDE hard disk drives. Refer to the drive’s manuals to see if you

must set jumpers or if there is a special installation procedure to follow

1Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2Remove the computer’s cover.

3Slide the drive into the rear drive shelf, supporting the drive with

your hand.

4Align the drive with the holes in the rear drive shelf. Then secure the

drive with the screws provided with it.

Step 3: Slide drive into rear shelf.

Step 4: Align and secure the drive.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

5Connect the power cable and the data cable to the rear of the drive.

The connectors are shaped to go in one way only.

6Install any other accessories before replacing the cover. Reconnect

all cables and power cords.

7Verify the new configuration by checking the HP Summary Screen.

Refer to the page 66.

Installing an IDE Hard Disk Drive in the Bottom Shelf

The PC has an integrated Enhanced IDE controller which supports two

Fast IDE hard disk drives.

Refer to the drive’s manual to see if you must set jumpers or if there is

a special installation procedure to follow.

1Disconnect the computer’s power supply cord from the power outlet,

and disconnect the PC from any telecommunications network.

2Remove the computer’s cover.

3Remove the CD-ROM from the middle shelf.

Power cable

Data cable

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

32 English

4Remove the two bezels from the bottom shelf. The bezels snap in and

out, and can be removed without any tools.

5Support the power supply with your hand (to prevent it falling out)

and carefully turn the PC onto its side.

6Slide the hard disk into the bottom shelf, supporting the disk with

your hand.

7Align the drive with the holes in the bottom of the PC. Support the

drive with your hand while securing the drive with the four screws

provided.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

8Support the power supply with your hand and very carefully return

the PC to the upright position.

9Connect the data and power cables to the rear of the drive.

The connectors are shaped to fit one way only. If you are not sure

which connector to use, refer to "Connecting IDE Devices", on page

28.

10 Replace the CD-ROM in the middle shelf.

11 Install any other accessories before replacing the power supply and

the cover. Replace the side bezel. Reconnect all cables and power

cords.

12 Verify the new configuration by checking the HP Summary Screen.

Refer to page 66.

Installing a Tape Drive in the Bottom Shelf

A tape drive can be installed in the bottom shelf.

1Disconnect the computer’s power supply cord from the power outlet,

and disconnect the PC from any telecommunications network.

2Remove the computer’s cover.

3Remove the CD-ROM from the middle shelf.

Power cable

Data cable

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

34 English

4Remove the two bezels from the bottom shelf. The bezels snap in and

out, and can be removed without any tools.

5Slide the drive completely into the bottom shelf and secure it with

the screws provided with the device. Replace the side bezel.

6Connect the data and power cables to the rear of the drive and to the

PC (refer to the cables and instructions that come with the tape

drive).

7Replace the CD-ROM in the middle shelf.

8Install any other accessories before replacing the power supply and

the cover. Reconnect all cables and power cords.

9Verify the new configuration by checking the HP Summary Screen.

Refer to page 66.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

Installing Accessory Boards

CAUTION Static electricity can damage electronic components. Turn all

equipment off. Don’t let your clothes touch the accessory. To equalize

the static electricity, rest the accessory bag on top of the computer

while you are removing the accessory from the bag. Handle the

accessory as little as possible and with care.

The PC has four accessory board slots:

•Slot 1 (the top slot) can be used for a full-length 32-bit PCI board

•Slot 2 can be used for full-length 32-bit PCI boards

•Slot 3 can be used for either a full-length 32-bit PCI or a full-length

16-bit ISA board

•Slot 4 (the bottom slot) can be used for 16-bit ISA boards

(16 cm/6.3-inch maximum length).

Configuring Accessory Boards with Plug and Play

Plug and Play is an industry standard for automatically configuring

your PC's hardware resources and the accessory boards installed in it.

If your operating system supports Plug and Play, your PC has

configurable support for Plug and Play in the BIOS.

All PCI accessory boards are Plug and Play, although not all ISA boards

are. Check the accessory board’s documentation if you are unsure.

When you start your PC after installing an accessory board, the Plug

and Play BIOS automatically detects which hardware resources (IRQs,

DMAs, memory ranges, and I/O addresses) are used by the system-

based components.

Configuring non-Plug and Play ISA Accessory Boards

If you install an ISA accessory board that is not Plug and Play you will

need to configure the board before your PC can use it.

Refer to the documentation supplied with the operating system for

details on your operating system’s capabilities and restrictions

concerning how to configure non-Plug and Play accessory boards.

2 How to Install Accessories In Your PC

Installing Accessory Boards

36 English

Installing the Board

1Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2Remove the computer’s cover and power supply.

3Find a free slot. Some boards may have preferred locations and

special installation instructions detailed in their manuals.

NOTE Your PC may have a small terminator board installed in a PCI slot. You

must remove this board before installing any PCI accessory boards.

4Unscrew and remove the slot cover. Store it in a safe place.

If the slot cover is tight, loosen the screws on the adjacent slots. (See

diagram on facing page.)

5Hold the board horizontally by its “top” edge. Slide it into the board

guide of the chosen slot. Do not bend the board. (See diagram on

facing page.)

6Align the board’s connector with the slot’s socket and firmly press

into the socket. Ensure the board’s connector engages completely

with the socket and does not touch components on other boards.

7Secure the board by replacing the slot cover screw.

If you loosened the screws on adjacent slots, tighten them. (See

diagram on facing page.)

8If you install a VESA-standard video adapter board, connect the

accessory board’s cable to the VESA pass-through connector on the

system board. If you have a Matrox Millennium video board, connect

the cable to the VESA connector on the Matrox board (refer to page

27). You may also need to update the Video Submenu (Configuration

group) of the HP Setup program (refer to page 66).

9Install any other accessories before replacing the power supply and

the cover. Reconnect all cables and power cords.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

Installing an Accessory Board (refer to facing page)

Step 4: Unscrew and remove the slot cover.

Step 5: Slide board into the slot.

Step 7: Secure the board.

Step 8: Installing a VESA-standard video adapter board.

2 How to Install Accessories In Your PC

Installing a BNC Coax Adapter

38 English

Installing a BNC Coax Adapter

If your PC is supplied with an pre-installed network board with a UTP

(Unshielded Twisted Pair) connector, you can install a BNC Coax

connector onto this board. Order HP part number D3979A.

Follow this procedure to install a coax adapter connector:

1Disconnect the PC’s power supply cord and any connection to a

telecommunications network.

2Remove the PC’s cover.

3From inside the PC, push out and remove the metal plug on the

network board to expose the hole for the coax connector.

4Remove the nut from the coax connector.

5Attach the coax adapter board to the network board and at the same

time insert the coax connector through the hole in the network

board’s back metal plate.

6From outside the PC, screw the nut back onto the coax connector

until it is secured tightly on the network board.

7Replace the PC’s cover.

8Reconnect all cables and then the power supply cord.

Network Board

BNC Coax Connector

Installed Here

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2 How to Install Accessories In Your PC

Installing a BNC Coax Adapter

To Install a BNC Coax Adapter

Step 3: Remove the metal plug.

Step 4: Remove the nut.

Step 5: Attach the coax adapter

board to the network board.

Step 6: Screw the nut back

onto the coax connector.

2 How to Install Accessories In Your PC

Installing an OverDrive Processor

40 English

Installing an OverDrive Processor

You can install an Intel OverDriveTM processor in your PC. Contact

your authorized reseller for more details about the availability of the

Intel OverDrive processor for your PC.

1Disconnect the computer power cords from the power outlets, and

disconnect the PC from any telecommunications network.

2Remove the computer’s cover and lift the power supply from it’s

seating as described in “Moving and Replacing the Power Supply” on

page 20.

3If the heat sink is not directly attached to the processor, unclip the

heat sink.

4Raise the lever on the socket to unlock the processor and lift out the

processor.

Heat Sink

Processor

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2 How to Install Accessories In Your PC

Installing an OverDrive Processor

5To install the new processor:

aLocate the corner markers:

•on the processor—a dot or notch (“broken” corner)

•on the processor socket—a dot.

bPosition the processor over the socket, with it’s corner marker

facing the corner marker on the socket.

cPlace the processor into the socket.

dLower the lever to lock the processor into place.

eReplace the heatsink and fasten the clip, if the heatsink is not

directly attached to the processor.

CAUTION Do not change the system board switches after you install an OverDrive

processor.

6Replace the computer’s power supply and cover. Reconnect all

cables and power cords.

2 How to Install Accessories In Your PC

Installing the Security Bracket

42 English

Installing the Security Bracket

The security bracket supplied with the computer can be used to fasten

the computer to your desk.

1Remove the computer’s cover (refer to page 19).

2Remove the security bracket from the storage position.

3Insert the security bracket, from inside the computer, into the slot

shown in the diagram above.

4Press it firmly until it snaps into place.

5Install any other accessories before replacing the cover.

Remove the

bracket from the

storage position

Insert the

bracket

in the computer

3

Troubleshooting Your PC

This chapter can help you solve problems that you may encounter

when using your PC.

3 Troubleshooting Your PC

Solving Problems

44 English

Solving Problems

This chapter can help you solve most problems you might have with

your PC.

If you are unable to solve your problem after following the advice in

this chapter, refer to "Hewlett Packard Support and Information

Services", on page 67.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current

configuration. To view the Summary Screen, press just after your

PC is switched on and while the Vectra Logo appears during the Power-

on-Self-Test (POST). Refer to "HP Setup Program", on page 66.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

If Your PC Does Not Start Properly

Use this section if your PC does not start properly when you turn it on,

and you experience one of the following symptoms:

•Your PC’s display is blank and there are no error messages.

•You cannot start your PC from a modem.

•A POST error message is displayed.

Display is Blank and There Are No Error Messages

If your display is blank and there are no error messages when you turn

on your PC, follow this procedure:

1Check external items.

2Check internal items.

3Rebuild your PC’s components.

Check External Items Be sure the following external items are functioning properly:

•Check that the computer and display are turned on. (The power light

should be illuminated.)

•Check the display’s contrast and brightness settings.

•Make sure that all cables and power cords are firmly plugged in.

•Make sure the power outlet is working.

3 Troubleshooting Your PC

If Your PC Does Not Start Properly

46 English

Check Internal Items If the PC still does not start properly, follow this procedure to check the

internal items:

1Turn off the display, the computer, and all external devices.

2Unplug all power cords and cables, noting their positions. Disconnect

the PC from any telecommunications network.

3Remove the cover.

4Check the following items:

5Replace the cover.

6Reconnect all cables and power cords.

7Turn on the display and computer.

Rebuild Your PC’s

Components

If your PC still does not start properly, remove all boards and

accessories, except the hard disk drive. Start the PC. If the PC now

works, add the boards and accessories one at a time to determine which

one is causing the problem.

Action Reference

Check all internal cables. Ensure they are correctly attached and firmly in place.

Check that the processor is

correctly installed.

Refer to “Installing an OverDrive Processor” on page 40.

Check that the processor speed

switches have been set correctly.

Refer to “System Board Switches” on page 63.

Check that the memory modules

are correctly installed.

Refer to “Installing Memory” on page 21.

Check that accessory boards are

firmly seated in their slots.

Refer to “Installing Accessory Boards” on page 35.

Verify that any switches and

jumpers on the accessory boards

are properly set.

Refer to the manuals that came with each board.

Check that the switches on the

system board are properly set.

Refer to “System Board Switches” on page 63.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

If You Cannot Start Your PC from a Modem

If you are running Windows 95 and you have chosen the option to start

your PC from a modem, and this option does not work, then you need

to change the IRQ setting in the HP Setup program.

In the Setup program, go to the Security group, and the “Start-up

Center” submenu. Change the IRQ setting for the setup item “Start

from Modem”. (Refer to "HP Setup Program", on page 66.)

If a POST Error Message is Displayed

The Power-On-System-Test (POST) can detect both an error and a

change to the configuration. In either case, an error code and short

description is displayed. Depending on the kind of error, you will have

one or more of these choices available on screen:

•Press to ignore the message and continue.

•Press to run Setup and correct a system configuration error. HP

recommends that you correct the error before proceeding, even if

the PC appears to start successfully.

•Press to accept (validate) the change and update Setup’s

configuration information.

•Press to see more details about the message. After viewing

these details, you will be returned to the original POST display

screen. If the message is actually a change to the configuration you

have made (for example, you have just removed some memory), you

can then press to accept the change and update Setup’s

configuration information. Otherwise, press to ignore the

message and continue, or press to run Setup and correct a

system configuration error. (The number of choices you will have

available are dependent on the kind of error.)

3 Troubleshooting Your PC

If Your PC Does Not Start Properly

48 English

Clearing the PC’s Configuration Memory

If the PC then starts, but POST still persists in reporting an error, clear

the current configuration memory values and reinstall the built-in

default values:

1Turn off the PC, disconnect the power and cables, and remove the

cover. Disconnect the PC from any telecommunications network.

aSet the system board switch 6 (CMOS STATUS) to CLOSED to

clear the configuration.

bReplace the cover, and reconnect the power cable only.

cTurn on the PC. This will erase the CMOS memory.

dWait until the PC has started. A message will be displayed similar

to this:

“Configuration has been cleared, set switch 6 to the OPEN

position before rebooting.”

Turn off the PC, disconnect the power cable, and remove the

cover.

eSet the system board switch 6 (CMOS STATUS) on the switch

block to OPEN to re-enable the configuration.

2Replace the cover, and reconnect the power and cables.

3Switch on the PC. An error message will be displayed similar to this:

“Incorrect PC configuration”

The PC will stop. Press any key to continue. A “pop-up” screen will

appear stating that the:

“CMOS checksum is invalid.

Default values will be loaded.

Press any key to continue”.

4Run Setup by pressing . CMOS default values will be

automatically downloaded and saved.

5Make any other changes you want and press to save the

configuration and exit from Setup.

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3 Troubleshooting Your PC

If You Cannot Turn Off Your PC

If You Cannot Turn Off Your PC

Use this section if you cannot turn off your PC, the power indication

light is red, and you hear a “buzzing” sound.

•Check if your PC is locked, whereby “power-off” is not allowed. You

will need to enter a password to unlock the PC (refer to "Power-On

Password", in the HP Setup program —refer to "HP Setup Program",

on page 66—and to "Setting Passwords", on page 13).

•Check if you are in a suspend/sleep mode, where by a “power-off”

would risk a loss of information/data (refer to "Power Menu Items",

in the HP Setup program —refer to "HP Setup Program", on page

66).

If Your PC Has a Hardware Problem

This section describes what to do if you have problems with your

display, disk drives, printer, accessory board, keyboard, or mouse.

Display Does Not Work Properly

If Your Display is Blurred or Unreadable

If you have selected the wrong display, the display screen may become

blurred or unreadable. To correct this problem:

•Select the correct display by refering to the display options section

in the HP-provided online user setup information that came with

your PC.

•Alternatively, select the correct display by using the procedures in

the operating system on your PC. Refer to your PC’s operating

system documentation for details.

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

50 English

If Nothing is Displayed on the Screen

If nothing is displayed on the screen, but the PC starts and the

keyboard, disk drives, and other peripheral devices seem to operate

properly:

•Make sure that the display is plugged in and switched ON.

•Check that you have entered a password if you have set the keyboard

and mouse to “locked”. You can change this setting in the Setup

program. Refer to "Security Menu Items" (refer to "HP Setup

Program", on page 66).

•Check that the brightness and contrast controls are properly set.

•Ensure that the display video cable is correctly connected.

•Switch off the display, and unplug it from the power outlet.

Disconnect the video cable and examine the video cable connector

pins. If the pins are bent, carefully straighten them.

•Check that the video upgrade is properly installed if you have one.

•Check that an accessory board doesn’t use the same I/O address as

the integrated video interface (03B0h to 03DFh). Refer to the

manual supplied with the accessory for further information.

•If the display works correctly during the Power-On-Self-Test

(POST), but goes blank when Windows starts, check that you have

enough memory for the video mode you have selected.

•If your screen’s refresh rate is set too high, the screen might be

blank. Check the refresh settings to ensure they are not too high.

Other Display Problems

If the display image is not aligned with the screen, use the display’s

controls to center the image (refer to the display manual for

instructions). If the screens generated by the applications do not

appear to be correct, check the application’s manual to find out which

video standard is required. Also check your display manual to find out

which refresh rate is required. Use Setup, or your operating system’s

procedures, to select the correct refresh rate.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Your Keyboard Does Not Work

•Ensure that the keyboard is correctly connected.

•If you turn on your PC, the operating system boots, the keyboard is

correctly connected, but your keyboard is still not available, the

power-on password may be set to “keyboard locked”. You will need

to enter a password to unlock the keyboard (and mouse). You can

change this setting in the Setup program. Refer to "Security Menu

Items" (refer to "HP Setup Program", on page 66).

If Your Mouse Does Not Work

•Ensure that the mouse is correctly connected.

•Ensure that the mouse driver supplied with the preloaded software

is installed correctly. (Choose a Logitech® mouse driver.)

•Clean the mouse ball and rollers as shown in the figure below (use a

non-residual contact cleaner).

Cleaning the mouse rollers

Cleaning the mouse ball

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

52 English

If Your Printer Does Not Work

•Make sure the printer’s power switch is ON.

•Verify that the power cord is plugged into the power outlet and the

printer.

•Verify that you have the correct cable for the printer. Make sure that

it is securely connected to the correct connector (port) on the PC

and printer.

•Check that the printer is online.

•Examine the paper feed mechanism for a paper jam.

•Make sure that the printer is configured correctly for the PC and for

the application.

aEnsure the PC’s port has been correctly configured using Setup.

bMake sure the printer is correctly set up in your operating

system’s configuration.

cEnsure the application program’s “print” menu has been correctly

set up. (Refer to the manual supplied with the application

software.)

•Check that the PC’s port is working properly by running another

peripheral connected to the port.

•If you receive an error message, refer to the printer’s manual for help.

English 53

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Flexible Disk Drive Does Not Work

•Ensure you are using a formatted diskette and it is inserted

correctly.

•Check you are using a diskette that is the right density.

•Check that your flexible disk drive is correctly configured in the

Setup Configuration menu.

•Check the option on the Setup Configuration menu which

enables or disables the on-board flexible disk controller.

•Clean the flexible disk drive using a diskette cleaning kit.

•Check that the flexible disk drive has been enabled in Setup.

•Flexible disk drive (refer to “Hardware Protection Submenu

(Security group)” in the HP Setup program—see "HP Setup

Program", on page 66)

•Boot on flexible disk drive (refer to "Start-up Center Submenu

(Security group)" in the HP Setup program—see "HP Setup

Program", on page 66)

•Write on flexible disk drives (refer to "Start-up Center Submenu

(Security group)" in the HP Setup program—see "HP Setup

Program", on page 66)

•Check that the disk power and data cables are correctly connected.

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

54 English

If the Hard Disk Does Not Work

•Check that the disk power and data cables are correctly connected

(refer to "Connecting IDE Devices", on page 28).

•Check that the hard disk drive has been “enabled” (refer to

"Hardware Protection Submenu (Security group) in the HP Setup

program—see "HP Setup Program", on page 66). There is also an

option in the Setup program that lets you disable or enable boot on

hard disk drive (refer to "Start-up Center Submenu (Security

group)" in the HP Setup program—see "HP Setup Program", on page

66).

•Check that the hard disk drive has been detected (refer to "IDE

Devices Submenu (Configuration group)" in the HP Setup

program—see "HP Setup Program", on page 66).

•Check that the on-board Bus IDE is enabled if you are using the

integrated IDE controller (refer to "IDE Devices Submenu

(Configuration group)" in the HP Setup program—see "HP Setup

Program", on page 66).

If the Hard Disk

Activity Light Does

Not Work

If the hard disk activity light does not flicker when the PC is accessing

the hard disk drive:

•Check that the control panel connector is firmly attached to the

system board.

•Check that the disk power and data cables are correctly connected.

NOTE If you are using a hard disk drive with a controller board (a SCSI hard

disk, for example), the activity light does not flicker when the PC is

accessing the hard disk drive

English 55

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the CD-ROM Drive Has a Problem

WARNING Be sure to disconnect the power cord and any telecommunication

cables from your computer before you remove the cover to check the

cable connections or jumper settings.

To avoid electric shock and harm to your eyes by laser light, do not

open the CD-ROM drive enclosure. The CD-ROM drive should be

serviced by service personnel only. Refer to the label on the CD-ROM

for power requirements and wavelength. This PC is a class 1 laser

product. Do not attempt to make any adjustment of the laser unit.

CD-ROM Drive Does Not Work

•Check that the cables have been properly connected.

•Check that a CD is inserted in the drive.

•Verify that the CD-ROM is declared as “CD” in the Setup program

(refer to "IDE Devices Submenu (Configuration group)" in the HP

Setup program—see "HP Setup Program", on page 66).

•Verify that the Bus IDE Adapters item is set to Both in Setup

(refer to "IDE Devices Submenu (Configuration group) in the HP

Setup program—see "HP Setup Program", on page 66).

•If you intend to boot on CD-ROM, make sure that this option is

enabled in Setup (refer to "Start-up Center Submenu (Security

group)" in the HP Setup program—see "HP Setup Program", on page

66).

•For further information refer to the CD-ROM documentation.

CD-ROM Drive is Idle

If the CD-ROM drive does not appear to be working, try accessing the

disk by clicking on the CD-ROM drive icon or drive letter assigned to

the CD-ROM drive by your operating system.

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

56 English

If an Accessory Board Does Not Work

Carry out the following checks:

•Ensure the board has been firmly installed in the accessory board

slot.

•Check that the accessory board has been correctly configured with

the ISA Configuration Utility if necessary.

•Ensure the board is not using memory, I/O addresses, an IRQ, or

DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses

Used by Your PC", on page 65. Refer to the board’s manual for further

details.

•Check that the PC has been configured correctly in Setup.

English 57

3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒If you forget the User Password, but not the Administrator password,

carry out the following procedure:

1Switch off the PC.

2Restart the PC. If the keyboard is locked, enter the administrator

password.

3Wait for F2=Setup to be displayed.

4Press to start Setup.

5Enter the Administrator Password to access the Security/User

Password menu.

6Move to the User Password field and set a new User Password. This

will replace the old password which you had forgotten.

7Press to save the new Password and exit Setup.

❒If you forget both the User Password and the Administrator

Password:

1Switch off the PC.

2Remove the computer’s cover.

3Set switch 5 on the system board switch block to CLOSED.

4Switch on the PC and allow it to complete its startup routine.

The message “Passwords have been cleared, power-off

your PC and set switch 5 to open position before

restarting” will be displayed.

5Switch off the computer.

6Reset switch 5 to OPEN.

7Replace the computer’s cover.

8Switch on the PC and allow it to complete its startup routine.

9After the Power-On Self-Test has completed, press when

prompted to use Setup.

10 Set new User and System Administrator Passwords.

11 Press to save the new passwords and exit Setup.

3 Troubleshooting Your PC

If You Have a Network Problem

58 English

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the

power switch is illuminated, but some software won’t run:

•Refer to the operating system and application software manuals.

•If Windows does not run properly, refer to the Windows manual for

guidance.

If the Date and Time are Incorrect

The date and time can be incorrect for the following reasons:

•the time has changed for the seasons

•the PC has been unplugged from the power too long, and the battery

is discharged.

To change the date and time, use your operating system utilities or the

Setup program.

If You Have a Network Problem

If you have a problem with your PC’s network, run the HPIEDIAG

utility (preloaded on your PC’s hard disk drive):

1Select drive C: to access the PC’s hard disk drive.

2Change to the DIAG directory by typing either:

CD\LANDRV\DIAG

CD\LAN\DIAG

3Start the HPIEDIAG utility by typing: HPIEDIAG . Follow

the instructions on the screen.

Then check the configuration of the integrated Ethernet interface

using the Setup program (refer to "Integrated Network Interface

Submenu (Configuration group)" in the HP Setup program—see "HP

Setup Program", on page 66). Refer also to the online Network

Administrator’s Guide.

English 59

3 Troubleshooting Your PC

If Your PC Has an Audio Problem

If Your PC Has an Audio Problem

No Sound When

Running Any

Applications

First, check that the output volume is not set to zero. Use the volume

control on the front panel. Make sure the headphones are not

connected directly to the CD-ROM drive (see the connection

information in chapter 1).

Remember also that plugging the headphones into the front panel cuts

out sound to the internal speaker and to external speakers connected

to the audio Stereo Out jack.

When your PC starts up, the integrated audio interface may have no

IRQ or DMA settings. These settings are initialized by software upon

startup. Your system files may not have the necessary entries. Run the

Setup program to configure the IRQ and DMA settings.

Absence of sound can also be caused by a hardware conflict. Hardware

conflicts occur when two or more peripheral devices compete for the

same signal lines or channels. Conflicts between your audio interface

and another peripheral device might be due to the settings of the I/O

addresses, IRQ channel, or DMA channel. To resolve the conflict,

change the settings either of the audio interface or of any other ISA

accessory in your system.

No Output from the 8-

bit or 16-bit Digitized

Sounds

This might be due to the DMA channel selected. If you hear no output

from both the 8-bit and 16-bit digitized sounds, this might be due to an

interrupt conflict. Use the HP Setup program or your operating

system’s audio control software to change the audio interface’s DMA

channel or IRQ setting.

The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the

computer and a headphones jack on the front panel, which provide the

same output signal. This is a low-distortion output that cannot drive

(without amplification) low-impedance devices such as speakers. If you

plug devices with a low-impedance (less than 32 ohms) into the Stereo

Out jack or the headphones jack, the volume will be low.

Audio Input from the

Microphone is Too Low,

or No Audio At All

Check that the microphone specifications meet the requirements of the

16-bit sound components. The microphone should be a 600-ohm

dynamic type.

3 Troubleshooting Your PC

If Your PC Has an Audio Problem

60 English

Humming Noise If the power grounding of your audio components is inadequate, a

humming noise may be generated. This may happen if your PC is

connected to a hifi system. Plug all devices into adjacent power outlets

(outlets within 5 cm / 2 inches of each other), or use line filters.

Occasional Crackles

When Playing Back

Sounds

These crackles are usually the result of your PC being unable to transfer

audio samples within the required time. A solution is to use a lower

sampling rate. Recording and playing back at 22 kHz is less demanding

upon system resources than recording audio at 44 kHz.

The PC Hangs While

Recording

Uncompressed digital audio can eventually fill your hard disk. For

example, one minute of stereo sound recorded at a resolution of 44 kHz

will occupy about 10.5 MB. Before recording, check that there is enough

free space on your hard disk.

Data compression can reduce the space required. The A-law and µ-law

hardware compression used by the audio interface enables the

sampling of sound at a resolution of 16-bits, but it generates the same

quantity of data as an 8-bit sample.

MS-DOS Games Give

“Not enough memory”

Errors

Many games require a large amount of base memory and may not

execute if many drivers or TSR (Terminate and Stay Resident)

programs are installed. You may solve this problem by loading device

drivers and TSRs into high memory. Refer to your MS-DOS manual for

details of how to do this.

English 61

3 Troubleshooting Your PC

Changing the Battery

Changing the Battery

WARNING There is a danger of explosion if the battery is incorrectly installed. For

your safety, never attempt to recharge, disassemble, or burn the old

battery. Replace the battery only with the same or equivalent type

recommended by the manufacturer. The battery in this PC is a lithium

battery which does not contain heavy metals, nevertheless, in order to

protect the environment, do not dispose of batteries in household

waste. Please return used batteries to the shop from which you bought

them, or to the dealer from whom you purchased your PC, or to HP, so

that they can either be recycled or disposed of in an environmentally

sound way. Returned used batteries will be accepted free of charge.

You should order replacement battery HP 1420-0314 from your local

Sales and Service office, or a “2325 type” battery, which is available

from most local stores.

After removing the computer’s cover:

1Remove the old battery by sliding it from under the retaining clip

(note the position of the cross).

2Place the new battery in the battery holder, with the cross in the

same position as the old battery, and ensure that it is properly

seated. Ensure that the clip is in place and holds the battery firmly.

3 Troubleshooting Your PC

Changing the Battery

62 English

External Battery You can also install an external battery in the PC (HP part number 1420-

0513), which you can order from your authorized reseller. Install the

external battery as follows:

1After removing the computer’s cover, connect the external battery

cable to the battery connector on the system board.

2Mount the external battery as shown below, using the self-adhesive

strip supplied.

After installing either a replacement or an external battery, replace the

computer’s cover and run the Setup program to reconfigure the

computer.

English 63

3 Troubleshooting Your PC

Technical Information

Technical Information

System Board Switches

Switch Switch function:

1 - 4, 7 Processor speed, see next table

5 Password:

Open = enabled (default)

Closed = disabled / clear User and Administrator passwords

6 Prevents changes to the PC’s configuration (in CMOS) in the Setup program:

Open = normal (default—you can change the configuration in the Setup program))

Closed = clear CMOS (to reload Setup defaults and prohibit changes to the Setup program)

9 Keyboard power-on:

Open = disabled

Closed = enabled (default)

8, 10 Not used

Processor

Frequency Bus

Frequency Switch1 Switch 2 Switch 3 Switch 4 Switch 7

133 66 MHz Open Closed Closed Open Closed

150 60 MHz Closed Open Closed Closed Closed

166 66 MHz Open Closed Closed Closed Closed

180 60 MHz Closed Open Open Closed Closed

200 66 MHz Open Closed Open Closed Closed

System Board Switches

3 Troubleshooting Your PC

Technical Information

64 English

Power Consumption

All measurements are in watts (rms).

NOTE When the PC is turned off with the power button on the front panel, the

power consumption falls below 5 Watts, but is not zero. The special

on/off method used by this PC considerably extends the lifetime of the

power supply. To reach zero power consumption in “off” mode, either

unplug the PC from the power outlet or use a power block with a switch.

Typical Power Consumption/Availability for ISA Accessory Slots

Typical Power Consumption/Availability for PCI Accessory Slots

There is a maximum per-slot limit of 25 W between all supply rails.

Consumption by Model

Number

D4555A D4559A D4560A D4561A D4562A D4563A

Off < 3 < 3 < 3 < 3 < 3 < 3

Windows 95

(without disk transfer)

24 27 30 27 27 31

Windows 95

(with disk transfer)

34 37 40 37 37 42

Suspend 21 24 27 24 24 28

+5 V 4.5A limit per slot (limited by system board)

+12 V 1.5A limit per slot (limited by system board)

-5 V 0.1A total power limit (limited by power supply)

-12 V 0.3A total power limit (limited by power supply)

+5 V 4.5A maximum per slot

+12 V 0.5A maximum per slot

-12 V 0.1A maximum per slot

English 65

3 Troubleshooting Your PC

Technical Information

IRQs, DMAs, and I/O Addresses Used by Your PC

IRQs used by PC

The IRQ, DMA, and

I/O address

mappings shown

here are for a PC

with a basic

configuration. The

resources used by

your PC may vary,

depending upon

which accessory

boards are bundled

with the PC.

IRQ0 system timer

IRQ1 keyboard

IRQ2 system cascade

IRQ3 free if not used for serial port

IRQ4 free if not used for serial port

IRQ5 free if not used for parallel port

IRQ6 flexible disk drive controller

IRQ7 free if not used for parallel port

IRQ8 real-time clock

IRQ9 available for PCI devices, if not used by ISA board

IRQ10 available for PCI devices, if not used by ISA board

IRQ11 available for PCI devices, if not used by ISA board

IRQ12 mouse

IRQ13 co-processor

IRQ14 integrated IDE hard disk drive controller

IRQ15 free if not used by second IDE controller

DMAs

used by PC

DMA 0 free

DMA 1 free if not used for parallel port in Setup

DMA 2 flexible disk drive controller

DMA 3 free if not used for parallel port in Setup

DMA 4 used to cascade DMA channels 0-3

DMA 5 free

DMA 6 free

DMA 7 free

I/O Addresses

used by PC

170h - 177h, 376h IDE secondary channel

1F0h - 1F7h, 3F6h IDE primary channel

278h - 27Fh (and 3A8h) parallel port

2E8h - 2EFh serial port

2F8h - 2FFh serial port

370h - 371h integrated I/O controller

378h - 37Fh parallel port

3B0h - 3DFh (3B0-3BB,3O0-3DF) integrated video graphics controller

3E8h - 3EFh serial port

3F0h - 3F5h, 3F7h integrated flexible disk controller

3F8h - 3FFh serial port

496h - 497h HP reserved

678h - 67Bh parallel port if ECP mode is selected

778h - 77Bh parallel port if ECP mode is selected

3 Troubleshooting Your PC

HP Setup Program

66 English

Integrated Video Graphic Information

The integrated video graphic chip is manufactured by S3 Inc. The

graphic chip used is “TRIO 64V2 [IO775]”.

These are the available video graphic resolutions:

640x480

800x600

1024x768

1280x1024

1600x1200

HP Setup Program

Check your PC’s configuration when you first use the PC and each time

after you install, remove, or upgrade accessories. Follow these

instructions:

First, Turn Off Your PC Turn on the display and then the PC. If the PC is already turned on, save

your data and exit all programs, then press and to

restart the PC (Windows 3.11). For Windows 95, use the Shut Down

command.

To Go to the HP

Summary Screen

While the Vectra logo appears on your display, press . This will take

you to the HP Summary Screen. The Summary Screen will appear for

only a short time. To retain the screen indefinitely (until you decide to

leave it), press .

To Go to the Setup

Program

To go immediately into the Setup program while the Vectra logo

appears on your display (and bypass the Summary Screen), press

instead of .

Delete

4

Hewlett Packard Support and

Information Services

4 Hewlett Packard Support and Information Services

Introduction

68 English

Introduction

Hewlett Packard computers are engineered for quality and reliability to

give you many years of trouble-free service. To ensure that your

desktop system maintains its reliability and to keep you up-to-date with

the latest developments, HP and a worldwide network of trained and

authorized resellers provide a comprehensive range of service and

support options which are listed below:

•HP Authorized Reseller

•HP SupportPack

•HP Support Assistant CD-ROM

•HP Information Services

•HP Support Services

Technical phone support

Lifeline phone support

Network phone-in support.

NOTE When calling any of the international telephone numbers listed in this

chapter, replace the ‘+’ with your international telephone access code.

Service Means of Access

HP Forum on CompuServe Modem

HP Forum on America Online (US only) Modem

HP BBS Library Modem

HP World Wide Web Site World Wide Web Access

HP FIRST Faxback Phone and Fax

Audio Tips (US only) Phone

HP Drivers/BIOS diskettes Delivered by mail

English 69

4 Hewlett Packard Support and Information Services

Your HP Authorized Reseller

Your HP Authorized Reseller

HP Authorized Resellers have been trained on HP Vectra equipment

and are familiar with its configuration and environment. Authorized

Resellers can also answer questions regarding non-HP hardware,

software and systems as well as answer queries about usage not

intended for, or not commonly used with the HP Vectra.

Authorized HP Resellers can also offer consulting services tailored to

your specific needs regarding product development or custom

installations, as will third party support services, or the HP Customer

Support organization in your country.

HP SupportPack

HP’s three-year SupportPack is available from your local reseller. It

must be purchased within 30 days of purchasing your HP Vectra.

The concept of SupportPack is simple. It allows you to extend your

one-year on-site hardware warranty to a three-year on-site hardware

warranty, offering next day on-site response.

SupportPack is valid for the piece of equipment for which it was

bought, but is not transferable from one piece of equipment to another.

4 Hewlett Packard Support and Information Services

HP Support Assistant CD-ROM

70 English

HP Support Assistant CD-ROM

HP Support Assistant is a yearly subscription service on two CD-ROMs:

one for software; and another one for support documentation.

The software CD-ROM is updated monthly and contains the latest HP

drivers and utilities. The documentation CD-ROM is also updated

monthly and contains:

•Product manuals and service manuals

•Installation and configuration information

•Troubleshooting information

•Technical reference manuals.

Subscriptions to HP Support Assistant can be obtained with an order

form which is available from the HP FIRST Faxback system. Request

document number 9025 (US and Asia Pacific) or 19025 (Europe).

Subscriptions can also be obtained by contacting the following

numbers:

Region Phone Number Fax Number

Asia-Pacific +65 740-4477 +65 740-4499

Europe +31 (55) 384279 +31 (55) 434455

Latin America +1 (317) 364-8882 +1 (317) 364-8888

US/Canada 1 (800) 457-1762 +1 (317) 364-8888

English 71

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Hewlett-Packard Information Services

Hewlett Packard Electronic Information Services are available 24 hours

per day, 7 days per week, ensuring that the most up-to-date

information is always available.

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service,

accessible via modem. This service provides information about your HP

PC, and allows you to communicate with other HP users through an

on-line user forum. HP users share their knowledge and experience

with you, and you will be able to ask, or answer, technical questions

about your HP Vectra PC, and HP products.

You can also download the latest versions of drivers, BIOS and software

utilities for HP Vectra PCs.

As a preferred Hewlett Packard customer, you are invited to join

CompuServe at no initial charge.

For the United States and the United Kingdom, call the number shown

below and ask for representative 51. For all other locations, first call

the worldwide number to obtain the number of your local sales office,

then call your local sales office and ask for representative 51.

CompuServe will send you a free introductory membership

immediately, including information on how to access CompuServe.

At the CompuServe ! prompt, type GO HP.

Country Local Call / Freephone

Number

Direct Number

United States 1 (800) 848-8199 +1 (614) 529-1349

United Kingdom (0800) 289378 +44 (1272) 760680

Worldwide — +1 (614) 529-1349

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

72 English

HP Forum on America Online

The HP Forum on America Online is an electronic information and

communication service which can be accessed via modem.

To access the HP Forum:

•select Keyword Search from the menu,

•type HP,

•press .

This will load the HP Home Page directly onto your screen.

In the HP Forum you can ask and answer questions about HP products

and you can also download drivers, software application notes, or

utilities for HP products.

Membership information can be obtained by calling 1(800) 827-6364,

giving the preferred customer number 1118.

English 73

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP BBS Library

The HP electronic bulletin board library service contains the latest

versions of drivers, BIOS, and utilities, which you can download to your

PC using a modem. Support documentation is also available.

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

HP World Wide Web Site

The HP World Wide Web site gives you access to information about HP,

its products, including product data sheets, service and support

information, electronic newsletters and technical tips. You can also

download the latest versions of drivers, BIOS and software utilities.

The Access Guide Directory guides you through the information and

services available.

Country Number Baud Rate

United States +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400

United Kingdom +44 (1344) 3600880 up to 14400

Worldwide +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400

World-Wide Web URL http://www.hp.com

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

74 English

HP FAXback on Demand—HP FIRST

HP FIRST is a service where you can select documents, support and

technical information, data sheets and pre-sales information, which are

then faxed to you. To access this service, you can use a touch-tone

phone and have the fax sent to the fax machine of your choice, or use

the handset on your fax machine and dial one of the numbers given

below:

A complete description of Hewlett-Packard electronic services is

provided in document #9020.

HP Audio Tips (USA only) HP Automated Support Directory

HP Audio Tips is an automated system containing recordings which can

direct you to Hewlett Packard support services. Live support is not

available through this service.

Dial 1 (800) 333-1917 and press 3, to access HP Audio Tips.

Country/Region Number Access Method

United States 1 (800) 333-1917 Phone or fax

U.K. (0800) 960271 Phone or fax

Australia +61 (3) 9272-2627 Phone or fax

Singapore + 65 291-7951 Phone or fax

Hong Kong + 852 2506-2422 Phone or fax

New Zealand + 64 (9) 356-6642 Phone or fax

Europe + 31 (20) 681-5792 Phone or fax

Worldwide + 1 (208) 344-4809 Fax

English 75

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Ordering Drivers and BIOS on Diskette

You can order diskettes from HP, with the latest versions of drivers,

BIOS and software utilities. The diskettes will be delivered by mail.

Information for ordering diskettes is set out in the table below:

To identify a specific BIOS, driver or utility for your PC, please follow

the steps listed below prior to placing your order.

•Contact your authorized HP reseller for assistance in selecting the

appropriate driver.

•If your reseller is unable to help you, call HP FIRST for the most up-

to-date list of drivers.

North and Latin America Europe

Phone +1 (970) 339 7009

Monday - Saturday

24 hours per day

Phone +44 (1429) 865511

Monday - Friday

8.30 a.m. - 6.00 p.m.

Central European Time

Fax +1 (970) 330 7655 Fax +44 (1429) 866000

Mail

US Driver Fulfillment for

Hewlett-Packard

PO Box 1754, Greeley,

Colorado 80632

USA

Mail

European Fulfillment for

Hewlett-Packard

c/o StarPak International, Ltd.,

Hartlepool, Cleveland,TS25 2YP

United Kingdom

Australia Asia - Pacific

Phone + 61 (2) 565 6099

Monday - Friday

8.30 a.m. - 5.30 p.m.

Australian Eastern Time

Phone + 65 740 4477

Monday - Friday

8.30 a.m. - 5.30 p.m.

Singapore Time

Fax + 61 (2) 519 5631 Fax + 65 740 4499

Mail

Fulfill: Plus Pty Ltd.,

Private Bag 75,

Alexandria NSW

Australia 2015

Mail

Fulfill: Plus Pte Ltd.,

No 51, Ubi Ave. 3,

Singapore 1440

4 Hewlett Packard Support and Information Services

HP Support Services

76 English

HP Support Services

Hewlett-Packard provides a three year hardware warranty which

includes on-site service during the first year after purchase, and a

return service during the second and third years after purchase. This

warranty coverage will apply from the nearest HP or HP authorized

service outlet.

HP telephone support for your Vectra PC is available during the first

year of your hardware warranty. This service will also provide technical

assistance with the basic configuration and setup of your Vectra PC and

for the bundled or pre-loaded operating system.

Lifeline Telephone support is available during the second and third

years of hardware warranty, via the Lifeline program, which is a fee-

based service.

HP does NOT provide support for Vectra PCs configured as network

servers. We recommend HP NetServers for your network server

requirements.

NOTE Reloading the software bundled or pre-loaded on your PC is not covered

by the HP three-year warranty.

For your bundled application, HP recommends that you keep the

master CD-ROM.

Your HP authorized reseller offers various service contracts which can

be tailored to your particular support needs.

English 77

4 Hewlett Packard Support and Information Services

Hewlett-Packard Telephone Support

Hewlett-Packard Telephone Support

HP North American

Customer Support

Center

Assistance from the HP North American Customer Support Center is

available Monday to Friday, 7:00 am to 6:00 pm Mountain time.

The number is: +1 (970) 635-1000

HP European Customer

Support Center

Assistance from the HP European Customer Support Center is available

Monday to Friday, 8:30 am to 6:00 pm Central European time.1

1. For non-listed European countries, support is available in English by

calling +44 171 512 5202.

Country1Language Local Number

United Kingdom English 0171 512 5202

Ireland English 01 662 5525

Netherlands Dutch 020 606 8751

Belgium Dutch 02 626 8806

French 02 626 8807

Switzerland French 084 880 1111

German 084 880 1111

Germany German 0180 525 8143

France French 04 50 43 9853

Austria German 0660 6386

Norway Norwegian 22 11 6299

Denmark Danish 3929 4099

Sweden Swedish 08 619 2170

Italy Italian 02 26410350

Spain Spanish 902 321 123

Portugal Portuguese 01 441 7199

4 Hewlett Packard Support and Information Services

Lifeline Telephone Support

78 English

Please have the following information ready when you call so that your

enquiry can be dealt with quickly:

•your HP Vectra model number and serial number

•the operating system version and the configuration

•a description of the software installed and the accessories used.

Lifeline Telephone Support

Lifeline is a fee-based telephone support program for Vectra PCs

available after the one-year telephone support provided as part of the

hardware warranty has expired.

Your call can either be charged to your phone bill at a per minute rate

or to your credit card (Visa, Mastercard or American Express) at a flat

fee.

The charge begins AFTER you have been put in contact with a support

technician. If your problem is found to be covered by the HP Hardware

Warranty, no charge will be applied.

In the US please call the appropriate number listed below.

In Europe, please call the telephone support center (+44 171 512

5202).

Free access to HP information services is not affected by this service.

You are encouraged to access HP Information Services throughout the

life of your PC, whether in or out of warranty.

Number Method of Payment Charge Type

1 (900) 555-1500 Charged to phone bill per minute rate

1 (800) 999-1148 Charged to credit card Flat fee

English 79

4 Hewlett Packard Support and Information Services

HP Network Phone-in Support Service (NPS)

HP Network Phone-in Support Service (NPS)

The HP Network Phone-in Support Service (NPS) provides fast access

to HP experts in networked Multivendor environments.

It can help you to:

•resolve complex network problems,

•leverage HP’s alliances with leading Network Operating Systems and

Network manufacturers,

•support your HP and non-HP products with a single telephone call,

•increase network uptime.

You can purchase the HP NPS service as an annual contract, billable in

advance annually, bi-annually, quarterly, or at an hourly rate. This

contract service provides unlimited toll-free access to HP Response

Center Engineers (RCEs).

To obtain an HP NPS contract, contact your HP authorized reseller, or

if you are in the US call (800) 437-9140.

4 Hewlett Packard Support and Information Services

Summary

80 English

Summary

The table below summarizes the services and support available from

HP or authorized resellers.

Service Covers Period

covered Response

time Fee When

available Purchase

from

Basic

Warranty Parts and labor for HP

products:

first year on-site,

second and third year

return to HP.

Three years from

date of purchase. Next working day

for on-site. No charge. At time of

purchase. HP.

HP

SupportPack

on-site

service

Parts and labor for HP

products. First three years. Next working day. One fee which

covers the three

years.

Within 30 days

of purchase. HP Authorized

reseller.

HP Support

Assistant CD-ROM containing:

Product Manuals,

Technical Information

and Product features.

Released

quarterly. N/A Annual

subscription. Anytime. HP.

Electronic

services Technical information,

drivers, utilities, tools

and diagnostics.

Anytime. 24-hour access. No charge. Anytime. HP BBS,

WWW,

CompuServe,

America

Online.

Technical

Phone

support

Basic assistance for

PC setup,

configuration,

start-up and

hardware diagnosis.

First year. Business hours. No charge. At time of

purchase. HP.

Lifeline

phone

support

Basic assistance for

PC setup,

configuration,

start-up and

hardware diagnosis.

After first year. Business hours. Per- call fee,

no time limit. Anytime after

first year. HP.

HP Network

Phone-in

support

Advanced remote

technical support for

multivendor

networked

environments.

Annual contract. Business hours:

24-hour/ 7-day

service also

available.

Annual fee, or

minimum fee

per incident.

Anytime. HP Authorized

reseller.

Service

Contracts Technical Support. Customer

defined. As required. Annual fee, or

fee per incident. Anytime. Reseller.

English 81

4 Hewlett Packard Support and Information Services

Hewlett-Packard Marketing Headquarters

Hewlett-Packard Marketing Headquarters

Should you wish to contact Hewlett-Packard, check your local

telephone directory for the HP Sales and Service Office near you. If you

cannot find a convenient HP office, you can write to one of the major

HP Sales and Service Offices or one of the Worldwide Marketing

Headquarters listed here.

ASIA

Far East Sales Region Hdqtrs

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Hewlett-Packard LATIN AMERICA

Prolongación Reforma No. 700

Col. Lomas de Santa Fe

Del. Alvaro Obregón

México

01210 Mexico, D.F.

EUROPE

European Operations Hdqtrs

Hewlett-Packard S.A.

150, route du Nant-d’Avril

P.O. Box 1217

Meyrin 2/Geneva

Switzerland

USA

Intercon Operations Hdqtrs

Hewlett-Packard Company

3495 Deer Creek Road

P.O. Box 10495

Palo Alto, CA 94303-0896

USA

MIDDLE EAST / AFRICA

Middle East / Central Africa Sales Hdqtrs

Hewlett-Packard S.A.

Rue de Veyrot 39

CH-1217 Meyrin 1/Geneva

Switzerland

CANADA

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8

Canada

4 Hewlett Packard Support and Information Services

Hewlett-Packard Marketing Headquarters

82 English

English 83

Glossary

100Base-T Refers to the 100 Mbit/s

network technology over category 5

UTP (unshielded twisted pair) cable

that is compatible with the proposed

IEEE 802.3 standard. This

technology, which takes the

CSMA/CD protocol to 100 MBits/s

operation, is also referred to as 802.3u

or Fast Ethernet.

100VG-AnyLAN Refers to the 100

Mbit/s network technology over voice

grade cable that is compatible with

the proposed IEEE 802.12 standard.

This technology guarantees access to

any end node that requests to

transmit, while ensuring priority

access to end nodes that require

consistent, continuous access for

applications such as full-motion video

or video conferencing.

adapter An accessory board, that

connects to the system board via an

accessory board slot.

BBS Bulletin Board System. A

computer that uses a modem and

software to serve as an information

source for other computers equipped

with a modem. Hewlett-Packard has a

BBS that can be reached at +1 (408)

553-3500.

BIOS Basic Input-Output System.

Software that provides an interface

between the computer hardware and

the operating system.

bus An electrical connection over

which information is transported.

cache A block of high-speed memory

used for the temporary storage of data

and processor instructions.

CD-ROM Compact Disc Read Only

Memory. A mass storage device that

uses compact disc technology. CDs

can store data, but most cannot be

written to.

CMF Filename extension for sound

files saved in the Creative Labs, Inc.

music data file format.

CMOS Complementary Metal-Oxide

Semiconductor memory requires very

little power to operate. The contents

of your computer’s CMOS memory are

preserved when you turn off the

computer. It is used to store

information that must be maintained,

such as your computer’s

configuration.

Color map The color options in a

graphics system, arranged by index

number. Typically, the system has a

default color map. The index of colors

in the color map can be reallocated,

depending on the application. There

is one color map in the hardware

(often called a color lookup table),

but many color maps can be allocated

in software and indexed as

appropriate for separate applications.

controller A device that enables

another device (such as a hard disk)

to communicate with the computer.

device driver Software that enables

the computer to interface with a

specific peripheral, such as a printer

or display.

84 English

Glossary

Double buffering The process of

using two frame buffers for smooth

animation. Graphical contents of one

frame buffer are displayed while

updates occur on the other buffer.

When the updates are complete, the

buffers are switched. Only complete

images are displayed, and the process

of drawing is not shown. The result is

the appearance of smooth animation.

DIMM Dual In-line Memory Module.

These memory modules provide a 64-

bit data path for improved system

performance.

DSP Digital Signal Processor.

ECC Error Correcting Code can

detect and correct data errors in

memory modules.

Eight-bit color The color range

possible with an eight-bit graphics

system. Each pixel in an 8-bit system

can display one of 256 colors (28) at

any given time. These colors are

typically obtained from a color map.

expansion slot A slot inside the

computer, connected to the system

board, that can be used for accessory

boards.

extended memory Memory which

can be addressed by the processor in

the area of memory above the first

1 MB.

Frame buffer Display memory that

temporarily stores (buffers) a full

frame of picture data at one time.

Frame buffers are composed of arrays

of bit values that correspond to the

display's pixels. The number of bits

per pixel in the frame buffer

determines the complexity of images

that can be displayed.

Graphical user interface (GUI)

The graphical user interface (GUI)

provides the user with a method of

interacting with the computer and its

special applications, usually via a

mouse or another selection device.

The GUI usually includes such things

as windows, an intuitive method of

manipulating directories and files,

and icons.

IDE Integrated Device Electronics.

An interface standard for

communications between the

computer and a hard disk or CD-ROM.

IRQ Interrupt Request. A signal, that

when received by the processor, halts

the current process and allows a

different task to be undertaken.

jumper An electrically-conductive

part that is used to connect two or

more points on a circuit board.

Commonly used to select

configuration options.

LAN Local Area Network. A general-

purpose communications network

that interconnects a variety of devices

within a limited geographical area. A

LAN might connect computers on

adjacent desks, within a building, or

within several buildings of a campus.

Mapping The transformation of one

coordinate system into another. In the

Glossary

English 85

3-D viewing pipeline, for instance, an

object is defined by the application

developer in model coordinates; these

are mapped to world coordinates, the

world coordinates are mapped to

normalized device coordinates

(NDCs); the NDCs are mapped to

device coordinates; and the final

picture is displayed. Also, an

application for computer graphics

systems. See geographic mapping,

and geographic information systems.

mass storage Any device used to

store large amounts of data. Usually

refers to hard disks and tape backup

units.

memory modules Miniature boards

containing memory chips. Used for

increasing the amount of memory

available in the computer.

MID files Standard file format used

to store MIDI sequence information.

MIDI Musical Instrument Digital

Interface. An international hardware/

software standard that specifies the

cable and hardware interface that

allows several devices, instruments,

and computers to interchange music

codes and events.

multimedia Combining static media

(such as text and pictures) with

dynamic data (such as sound, video,

and animation) on the same system.

network server mode A security

feature that prevents unauthorized

use of an input device (like a

keyboard or mouse) while your

computer is running as an unattended

network server.

OLE Object Linking and Embedding.

A Windows feature that allows

different object types (such as speech

clips or notes of music) to appear in a

document. The objects can be linked,

in which case they remain separate

files, or embedded, where they

become a part of the document.

OpenGL A distributed version (with

license) of Silicon Graphics' Graphics

Language (GL), which is a collection

of program functions combined into

an API.

pixel Picture element. The smallest

addressable spot on the screen.

Plug and Play Plug and Play is an

architecture designed to simplify

installation and configuration of new

devices in a PC.

POST Power-On Self-Test. A series

of tests your computer performs

when you switch the computer on.

RAM Random Access Memory. This

memory is used to hold programs and

data temporarily.

resolution A measure of the visible

detail on a screen or printout. Screen

resolution is measured in ‘pixels

across’ by ‘pixels down’ by ‘number of

colors’. Printer resolution is measured

in dpi (dots-per-inch).

86 English

Glossary

ROM Read-Only Memory. Computer

memory used to store parts of the

computer’s operating system

permanently. ROM chips can contain

instructions and data.

SCAM SCSI Configured

Automatically. A protocol which

automatically assigns device IDs to

SCSI devices which support SCAM.

SCSI Small Computer System

Interface. A high-speed data bus used

for connecting hard disks, tape drives,

and other accessories to your

computer.

SCSI chain Devices connected on a

single SCSI bus.

Setup program Used to inform the

computer about its configuration, for

example the amount of memory

installed. The setup program is stored

in ROM on the system board.

shadow RAM A method of

relocating the system and/or video

BIOS from slower ROM chips to faster

RAM to improve system performance.

SIMM Single In-line Memory

Module. These memory modules can

provide a 32-bit data path.

Sound files Files containing sound

data. Sound files are usually stored in

one of four formats, with the

extension .WAV, .MID, .VOC, or .CMF.

terminator A resistor at the end of a

SCSI cable that prevents the signal

from reflecting back along the cable.

True color Also known as RGB

color or 24-bit color. True color

graphics systems are usually

equipped with at least 24 bits per

pixel. In the 24-bit system, for

instance, three primary colors in the

color graphics system—red, green

and blue—are allotted 8 bits each.

There are 28, or 256 intensities each

for red, green and blue. This

translates to a total palette range of

16.7 million colors (256 x 256 x 256).

Because the human eye cannot detect

the subtlety available in a palette of

16.7 million colors, this range makes it

possible to compute what appears to

be gradual shading.

video controller A chip or

expansion card which converts

signals in the computer into

displayable signals.

video RAM Memory that enables or

speeds up drawing to the screen or

increases resolution or color options.

VOC files Proprietary digital audio

format developed by Creative Labs,

Inc. Most digital audio adheres to the

Microsoft WAV format.

WAV files A Microsoft file format for

storing digital audio data.

Windows RAM (WRAM) Dual-

ported memory, which allows for

simultaneous input of data from the

graphics controller and output of data

to the display.

87

Numerics

100BaseT

defined, 83

100VG-AnyLAN

defined, 83

A

accessories

installing, 17–??

accessory board

installing, 35, 36

problems, 56

Accessory boards, configuring in Win-

dows 3.11, 35

After installing a video memory upgrade

on the MGA video adapter, 25

After installing video memory upgrade

on MGA video adapter, 25

America Online

HP Forum, 72

audio

connectors, 6

problems, 59

B

BBS

defined, 83

BBS library

access numbers, 73

BIOS

defined, 83

obtaining via HP BBS, 73

obtaining via World Wide Web, 73

ordering by mail, 75

updating video BIOS, 27

bus

defined, 83

C

cables

keyboard, 3

cache

defined, 83

CD-ROM drive

defined, 83

CD-ROM drive, does not work, 55

Changing the battery, 61

CMOS

defined, 83

color map, 83

CompuServe

free introductory membership, 71

HP forum, 71

connecting

display, 3

keyboard, 3

power cables, 7

connectors

audio, 6

headphones, 6

microphone, 6

MIDI, 6

control panel, 8

cover

replacing, 19

cover, removing, 19

creating master diskettes, 12

D

device driver

defined, 83

DIMM

defined, 84

display

connecting, 3

screen

brightness, 11

display, screen contrast, 11

DMA Channels

used by the PC, 65

double buffering, 84

drivers

obtaining via HP BBS, 73

obtaining via World Wide Web, 73

ordering by mail, 75

E

ECC

defined, 84

eight-bit color, 84

error message, 47

F

flexible disk drive

problems, 53

frame buffer, 84

G

glossary, 83

graphical user interface, 84

H

hard disk

problems, 54

headphones jack

location of connector, 6

Hewlett-Packard

BBS library, 73

information services, 71

marketing headquarters, 81

support and information services, 67

World Wide Web access, 73

HP Forum

on America Online, 72

on CompuServe, 71

HP Setup program, 66

HP Summary screen, 66

I

I/O addresses

used by the PC, 65

IDE drives, 28

installing, 30, 31

information services, 71

Initializing

software, 10

Installing

main memory, 21

memory, 21

video memory upgrade, 24

installing

accessories, 17–??

accessory board, 36

accessory boards, 35

IDE drives, 30, 31

mass storage devices, 28

security bracket, 42

video memory, 24

installing a tape drive, 33

Installing memory, 21

Interrupt Request Channels

used by the PC, 65

Index

88

Index

J

jumper location, 63

K

keyboard

connecting, 3

keyboard, problems, 51

L

LAN

defined, 84

LAN connection, 5

LINE IN jack

location of connector, 6

LINE OUT jack

location of connector, 6

M

mapping, 84

mass storage devices

installing, 28

master diskettes

creating, 12

Memory

installing, 21

memory

installing main memory, 22, 23

installing video memory, 24

microphone

location of connector, 6

MIDI

connector, 6

defined, 85

modem, start from, 47

mouse

problems, 51

N

network

defined, 84

telephone support, 79

network, connecting to, 5

O

OpenGL, 85

OverDrive processor, installing, 40

P

password

setting, 13

PC

starting, 9

starting for the first time, 10

stopping, 12

PC, unpacking, 2

Plug and Play

defined, 85

power cables, connecting, 7

Power Supply, 20

power supply

removing, 20

replacing, 20

Power-On Self-Test

screen, 10

printer

problems, 52

problems

with accessory board, 56

with software, 57

with the audio interface, 59

with the flexible disk drive, 53

with the hard disk, 54

with the printer, 52

R

removing the cover, 19

Replacing cover, 19

S

SCAM

defined, 86

SCSI

defined, 86

security bracket

installing, 42

setting

passwords, 13

Setup program, 66

software

initializing, 10

license agreement, 11

master diskettes, 12

problems, 57

start from modem, 47

starting

PC, 9

PC for the first time, 10

Starting and Stopping Your PC, 9

stopping

PC, 12

Summary screen, 66

support

by telephone, 77, 78

information services, 67

Network Phone-in Support, 79

summary of services, 80

Support Assistant

ordering information, 70

switch location, 63

System board, 63

system board, 63

jumper location, 63

switch location, 63

System board, switches, 63

T

tape drive, installing, 33

telephone support

for networks, 79

out of warranty, 78

under warranty, 77

tools required for installation, 2

troubleshooting, 43

true color, 86

U

unpacking the PC, 2

URL

for HP World Wide Web site, 73

V

VESA connector, 36

video board

flash BIOS, 27

video memory modules

installing, 24

W

World Wide Web

access to HP, 73

Regulatory Information and Warranty

français90 français

Regulatory Information

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: HEWLETT-PACKARD

Manufacturer’s Address: 5 Avenue raymond Chanas

38320 Eybens, FRANCE

Declares that the product:

Product Name: Personal Computer

Model Number: HP Vectra VL 5/xxx, Series 5

Models DT and MT

Conforms to the following Product Specifications:

SAFETY International: IEC 950: 1991+A1+A2 +A3

Europe: EN 60950: 1992+A1+A2

EN 60825-1994

EMC CISPR 22: 1993 /EN 55022: 1994 Class B

EN 50082-1: 1992

IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD

IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m

IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines,

1 kV Power Lines

IEC 555-2:1982 + A1:1985 / EN 60555-2:1987

IEC 1000-3-3:1994 / EN 61000-3-3:1995

Supplementary information: The product herewith complies with the requirements of the EMC Directive

89/336/EEC amended by Directive 93/68/EEC and the Low Voltage Directive 73/23/EEC, and carries the

CE marking accordingly.

Grenoble Jean-Marc JULIA

January 1997 Product Quality Manager

françaisfrançais 91

FCC (for USA only)

Federal Communications Commission Radio Frequency Interference Statement

Warning:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in

a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to correct the interference by one or more of the

following measures:

• reorient or relocate the receiving antenna

• increase the separation between the equipment and the receiver

• connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• consult the dealer or an experienced radio/TV technician for help.

Hewlett-Packard’s FCC Compliance Tests were conducted with HP-supported peripheral devices and HP

shielded cables, such as those you receive with your system. Changes or modifications not expressly approved

by Hewlett-Packard could void the user’s authority to operate the equipment.

Notice for Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du

Canada.

Safety Warning for the USA and Canada

If the power cord is not supplied with the computer, select the proper power cord according to your local

national electric code.

USA: use a UL listed type SVT or SJT detachable power cord.

Canada: use a CSA certified detachable power cord.

For your safety, never remove the PC’s cover without first removing the power cord and any connection to a

telecommunication network. Always replace the cover before switching on again.

Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code

electrique national.

USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT.

Canada: utiliser un cordon secteur certifié CSA.

Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon

secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de

rebrancher le cordon secteur.

Changing a battery

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge,

disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by

the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless,

in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries

to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett

Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used

batteries will be accepted free of charge.

Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als

KCA.

Changement de la pile

Il y a danger d’explosion lorsque la pile n’est pas installeé correctement. Pour votre sécurité, ne jamais essayer

de recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une pile du même type ou

d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de

métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères

mais la rendre au magasin ou vous l’avez achetée, ou revendeur où vous avez achetéz l’ordinateur, ou à Hewlett

Packard, pour qu’elle soit recyclée, ou stockée de manière qui ne nuit pas à l’environnement. Les piles usées

seront acceptées gratuitement.

NL

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Notice for the United Kingdom

The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public

Telecommunication Systems within the United Kingdom.

Noise Declaration for Germany

Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)

LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.

Notice for Japan

Notice for Korea

françaisfrançais 93

HP Hardware Warranty

Important: This is your hardware product warranty statement. Please, read it carefully.

Warranty terms may be different in your country. If so, your Authorized HP Dealer or

Hewlett-Packard Sales and Service Office can give you details.

Three Year Limited Hardware Warranty

Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a

period of three years from receipt by the original end-user purchaser.

The three year warranty includes on-site service during the first year of use (free parts and labor), and return

service provided by an HP Service Center or a participating Authorized HP Personal Computer Dealer Repair

Center, during the second and third years of use (free parts only).

If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or

replace products which prove to be defective.

Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s

alternate exclusive remedy shall be a refund of the purchase price upon return of the product.

Limitation of Warranty

The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or

storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or

defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not

designed for use with the product.

HP makes no other express warranty, whether written or oral, with respect to this product. Any implied

warranty of merchantability or fitness is limited to the three-year duration of this written warranty.Some states

or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion

may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state,

or province to province.

Limitation of Liability and Remedies

The remedies provided above are the customer’s sole and exclusive remedies. In no event shall HP be liable for

any direct, indirect, special, incidental, or consequential damages, whether based on warranty, contract, tort, or

any other legal theory.

The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is

determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,

or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of

$50,000 or the purchase price of the specific product that caused such damage. Some states or provinces do not

allow the exclusion or limitation of incidental or consequential damages–including lost profit–so the above

limitation or exclusion may not apply to you.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call

the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer

Dealer Repair Center. The customer must be prepared to supply proof of the purchase date.

This warranty is extended worldwide under certain conditions ( please, check with your local HP office) to

products purchased from HP or an Authorized HP Personal Computer Dealer which are reshipped by the

original purchaser either for use by the original purchaser or provided as an incidental part of systems

integrated by the original purchaser. When available in the country of use, service is provided in the same

manner as if the product was purchased in this country and can only be provided in countries where the product

is designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the

country of purchase for service. Response time for on-site service, and turn-around time for return service, are

subject to changes from standard conditions based upon non-local parts availability.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor

unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty.

Customer-replaceable components may be serviced through expedited part shipment. In this event, HP will

prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component when

necessary; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.

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HP products external to the system processor unit–such as external storage subsystems, displays, printers, and

other peripherals–are covered by the applicable warranties for those products; HP software is covered by the

HP Software Product Limited Warranty.

On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor

unit–are subject to standard per-incident travel and labor charges.

On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel

Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit

routine travel–service is provided on a negotiated basis at extra charge.

Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP

holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second

business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and

negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and

Service Office.

Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or

distributor.

Service contracts which provide after-hour or weekend coverage, faster response time, or service in an

Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional

charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement

part will be dispatched.

The customer is responsible for the security of its proprietary and confidential information and for maintaining a

procedure external to the products for reconstruction of lost or altered files, data, or programs.

For on-site service, the customer must provide: access to the product; adequate working space and facilities

within a reasonable distance of the product; access to and use of all information and facilities determined

necessary by HP to service the product; and operating supplies and consumables such as the customer would

use during normal operation.

When service is being performed on-site, a representative of the customer must be present at all times. The

customer must state if the product is being used in an environment which poses a potential health hazard to

repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel

under direct HP or dealer supervision.

Obtaining Return Warranty Service

When return warranty service applies, the product must be returned to a service facility designated by HP.

Customer must enclose a copy of a document proving date of purchase.

The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for

warranty service. HP shall pay for return of products to the customer except for products returned to the

customer from another country.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to

incidental use.

Rev. 20/11/96

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HP Software Product License Agreement and Software & Product Limited Warranty

Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement

before proceeding.

CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE

PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON

THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE

AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE

TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT,

YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE

MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND.

PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.

HP Software Product License Agreement

UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL

GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE

HP COMPUTER PRODUCT. IT SHALL SUPERSEDE ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY

BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE

COMPUTER PRODUCT PACKAGING.

Note: Operating System Software by Microsoft is licensed to you under the Microsoft End User License

Agreement (EULA) contained in the Microsoft documentation. The following License Terms govern the use of

the software:

USE. Customer may use the software on any one computer. Customer may not network the software or

otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software

unless authorized by law.

COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival

purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer so

long as the copies and adaptations are used in no other manner.

OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than

ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and

protected under the copyright laws. Customer acknowledges and agrees that the software may have been

developed by a third party software supplier named in the copyright notices included with the software, who

shall be authorized to hold the Customer responsible for any copyright infringement or violation of this

Agreement.

PRODUCT RECOVERY CD-ROM. If your computer was shipped with a product recovery CD-ROM: (i) The

product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the

HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating

system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the

Microsoft End User License Agreement (EULA).

TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only

as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be

bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in the

software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the

third party.

SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute

copies or adaptations of the software to the public in physical media or by telecommunication without the prior

written consent of Hewlett-Packard.

TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these

terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so

within thirty (30) days of such notice.

UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades

which may be available from Hewlett-Packard under a separate support agreement.

EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in

violation of the U.S. Export Administration regulations or other applicable regulation.

U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is

subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer

Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA

français96 français

94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227-

19(c)(1,2).

HP Software Product Limited Warranty

THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED

TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING

SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ON-

LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT

PACKAGING.

Ninety-Day Limited Software Warranty. HP warrants for a period of NINETY (90) DAYS from the date of

the purchase that the software product will execute its programming instructions when all files are properly

installed. HP does not warrant that the software will be uninterrupted or error free. In the event that this

software product fails to execute its programming instructions during the warranty period, Customer’s remedy

shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time,

Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

Removable Media (If supplied). HP warrants the removable media, if supplied, upon which this product is

recorded to be free from defects in materials and workmanship under normal use for a period of NINETY (90)

DAYS from the date of purchase. In the event the media proves to be defective during the warranty period,

Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the

media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price

upon return of the product and destruction of all other non removable media copies of the software product.

Notice of Warranty Claims. Customer must notify HP in writing of any warranty claim not later than thirty

(30) days after the expiration of the warranty period.

Limitation of Warranty. HP makes no other express warranty, whether written or oral with respect to this

product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day

duration of this written warranty. Some states or provinces do not allow limitations on how long an implied

warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives specific legal

rights, and you may also have other rights which vary from state to state, or province to province.

Limitation of Liability and Remedies. THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND

EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,

INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON

WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the

exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not

apply to you.

Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other

location indicated in the owner’s manual or service booklet.

Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not

apply and shall not affect the statutory rights of a Consumer.

(Rev. 19/11/96)

Your HP Vectra PC Physical Characteristics

Characteristic Description

Weight (excluding display and

keyboard)

9 kg (20 pounds)

Dimensions Width: 42 cm (16.5”), Height: 12.5 cm (4.9”),

Depth: 39 cm (15.3”)

Footprint 0.17 m2 (1.8 ft2)

Storage temperature -40 ºC to 70º (-40 ºF to 158 ºF)

Storage humidity 8% to 80% (relative)

Operating temperature 5 ºC to 40ºC (40 ºF to 104 ºF)

Operating humidity 15% to 80% (relative)

Acoustic noise emission: LW < 40 dBA

Power supply Input voltage: 100 - 127 & 200 - 240 V ac

Input frequency: 50/60 Hz

Maximum output power 160 W continous

Part Number

Printed in

50%

D4550-90001

USA 12/96

Paper not bleached with chlorine