Hp Laserjet 5000 Users Manual 5000, N, And GN Printers User's Guide, C4110 90901

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Manual Part No.
C4110-90901

Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper

*C4110-90901*
*C4110-90901*
C4110-90901

HP LaserJet 5000, 5000 N, and 5000 GN Printers User's Guide

English

HP LaserJet 5000, 5000 N,
and 5000 GN Printers
User's Guide

HP LaserJet 5000, 5000 N,
and 5000 GN Printers

User's Guide

© Copyright Hewlett-Packard
Company 1998
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited,
except as allowed under the
copyright laws.
Publication number
C4110-90901
First Edition, May 1998

Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY
OF MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing
or use of this information.

Trademark Credits
Adobe, PostScript, and Adobe
Photoshop are trademarks of
Adobe Systems Incorporated
which may be registered in
certain jurisdictions.
Arial, Monotype, and Times
New Roman are U.S.
registered trademarks of the
Monotype Corporation.
CompuServe is a U.S.
trademark of CompuServe,
Inc.
Helvetica, Palatino, Times, and
Times Roman are trademarks
of Linotype AG and/or its
subsidiaries in the U.S. and
other countries.
Microsoft, MS Windows,
Windows, and Windows NT
are U.S. registered trademarks
of Microsoft Corporation.
TrueType is a U.S. trademark of
Apple Computer, Inc.
ENERGY STAR is a U.S.
registered service mark of the
U.S. EPA.

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714

Take a look at all that HP Support has to offer!
Thank you for your purchase. Along with your product, you receive
a variety of support services from Hewlett-Packard and our support
partners that are designed to give you the results you need, quickly
and professionally.
HP Support
Online Services: for 24-hour
World Wide Web URL - Printer drivers, updated HP printer software, plus product
access to information over your
and support information may be obtained from the following URLs:
modem, we suggest these services: in the U.S.:
http://www.hp.com
in Europe:

http://www2.hp.com

Printer drivers may be obtained from the following sites:
in Japan:

ftp://www.jpn.hp.com/drivers/

in Korea:

http://www.hp.com.kr

in Taiwan:

http://www.hp.com.tw or from a local driver
website of http://www.dds.com.tw

HP Bulletin Board Service - Our electronic download service provides convenient
access to HP printer drivers, updated HP printer software, product information, and
troubleshooting hints. Set your communications software to N,8,1 and dial or use:
in the U.S. and Canada:(1) (208) 344-1691
in Taiwan:

(886) (2) 923-3233

in Korea:

HITEL or CHOLIAN (Go HPK)

in Australia:

(61) (3) 9890-0276

in New Zealand:

(64) (9) 356-3660

in China:

(86) (10) 6261-4172

European Bulletin Board Service numbers are listed at http://www2.hp.com.
America Online - (America Online/Bertelsmann is available in France, Germany,
and UK) - Printer drivers, updated HP printer software, and support documentation
to help answer your questions on HP products are available. Use Keyword HP to start
your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe.
CompuServe - Printer drivers, updated HP printer software, and interactive sharing
of technical information with other members is available on CompuServe's HP User’s
forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to
subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland,
Germany, and Austria.)
Phone:
(1) (970) 339-7009

For Asia-Pacific Countries:

Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia,
or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893.

For Australia, New Zealand, and
India:

For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.

For European English:

For U.K., call (44) (142) 986-5511. For Ireland and outside U.K.,
call (44) (142) 986-5511.

HP Direct Ordering for
Accessories and Supplies:

Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada).

HP Support Assistant compact
disc:

This support tool offers a comprehensive online information system designed to
provide technical and product information on HP products. To subscribe to this
quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong,
Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

HP Service Information:

To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867
(Canada).

Fax:
(1) (970) 330-7655

Mail:

Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.

Obtaining Software Utilities and
Electronic Information for U.S.
and Canada:

HP Support (Continued)
HP Service Agreements:

Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada).

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips
for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will
be sent to the fax of your choice.
Australia

(61) (3) 9272-2627

Korea

(82) (2) 769-0543

Austria

(43) (1) 0660-8128

Malaysia

(60) (3) 298-2478

Belgium (Dutch)

(32) (2) 0800-11906

Netherlands

(31) (20) 0800-222420

Belgium (French)

(32) (2) 0800-17043

New Zealand

(64) (9) 356-6642

Canada

(1) (800) 333-1917

Norway

(47) 800-11319

China

(86) (10) 6505-5280

Portugal

(351) (1) 0505-313342

Denmark

(45) 8001-0453

Philippines

(65) 291-7951

English (outside of U.K.)

(31) (20) 681-5792

Singapore

(65) 275-7251

Finland

(358) (9) 0800-13134

Spain

(34) 900 993123

France

(33) (146) 0800-905900

Sweden

(46) (2) 079-5743

Germany

(49) (13) 081-0061

Switzerland (German)

(41) (1) 0800-551527

Hong Kong

(852) 2506-2422

Switzerland (French)

(41) (1) 0800-551526

Hungary

(36) (1) 252-4647

Taiwan

(886) (2) 719-5589

India

(91) (11) 682-6035

Thailand

(66) (2) 661-3511

Indonesia

(62) (21) 352-2044

United Kingdom

(44) (134) 0800-960271

Italy

(39) (2) 1678-59020

United States

(1) (800) 333-1917

Japan

(81) (3) 3335-8622

Customer Support Options Worldwide
The service and support chapter of this user’s guide contains
worldwide sales and service addresses and phone numbers for
countries not listed here.
Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free
Customer Support and
Product Repair Assistance for of charge during the warranty period. However, your standard long-distance phone
the U.S. and Canada:
charges still apply. Have your system nearby and your serial number ready when calling.
(Refer to the service and
support chapter of this user’s
guide for additional product
repair information.)

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest
HP-authorized service provider, or call (1) (800) 633-3600 for HP centralized service
dispatch.
Post-warranty telephone assistance is available to answer your product questions. Call
(1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per
call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm
and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect
with a support technician. *Prices subject to change.

European Customer Support Center Language and In-Country Options Available
Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you
will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can
receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling
HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.
English

Dutch
French

Ireland: (353) (1) 662-5525
UK: (44) (171) 512-5202
International: (44) (171) 512-5202
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751
France: (33) (45) 043-9853
Belgium: (32) (2) 626-8807
Switzerland: (41) (84) 880-1111

German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese

Germany: (49) (180) 525-8143
Austria: (43) (1) 0660-6386
Norway: (47) 2211-6299
Denmark: (45) 3929-4099
Finland: (358) (9) 0203-47288
Sweden: (46) (8) 619-2170
Italy: (39) (2) 264-10350
Spain: (34) 902 321 123
Portugal: (351) (1) 441-7199

In-country support numbers:
If you require support after your warranty has expired or additional product repair services, or if your country is not listed
below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.
Argentina

(54) (1) 781-4059
(54) (1) 781-4069

Japan
Malaysia

(81) (3) (3335-8333
(60) (3) 295-2566

Australia

(61) (3) 272-8000

México

011-525-265-3330

Brazil

(55) (11) 709-1444

Middle East/Africa

(41) (22) 780-7111

Canada

(1) (208) 323-2551

New Zealand

(64) (9) 356-6640

China

(86) (10) 6261-4174
(86) (10) 6261-4175
(86) (10) 6261-4176
(86) (10) 6262-5666

Philippines
Poland
Portugal
Russia

(63) (2) 894-1451
(48) (22) 608-77-00
(351) (1) 301-7330
(7) (95) 923-5001

Czech Republic

(42) (2) 471-7321

Singapore

(65) 272-5300

Greece

(30) (1) 689-6411

Switzerland

(41) (1) 753-7111

Hong Kong

(852) 800-7729

Taiwan

(886) (2) 717-0055

Hungary

(36) (1) 343-0310

Thailand

(66) (2) 661-4011
66) (2) 661-4012

India

(91) (11) 682-6035
(91) (11) 682-6069

Turkey

((90) (1) 224-5925

Indonesia

(62) (21) 350-3408

Korea

(82) (2) 3270-0700;
outside Seoul, call
(82) (80) 999-0700

Contents
1 Printer Basics
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 21
Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Printing Tasks
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 27
Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 28
Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Loading Tray 2/Optional 250-Sheet Tray . . . . . . . . . . . . . . . . . 31
Loading the 500-Sheet Tray (Optional) . . . . . . . . . . . . . . . . . . . 33
Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 35
Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printing Letterhead, Prepunched, or Preprinted Paper . . . . 40
Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing Rotated Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Printing Full-Bleed Images . . . . . . . . . . . . . . . . . . . . . . . . . 49
Printing Cards, Custom-Size and Heavy Paper . . . . . . . . . 50
Printing Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Contents

Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 56
Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 58
Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60

3 Printer Maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 64
HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 64
Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 64
Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 65
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

4 Problem Solving
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 73
Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 74
Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 75
Clearing Jams from the Optional Duplexer . . . . . . . . . . . . . 76
Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . 78
Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 79
Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . . 89
Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . 91
Troubleshooting Flowchart for Macintosh Users . . . . . . . . . 97
Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . 100
Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

5 Service and Support
Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . 105
Service During and After the Warranty Period . . . . . . . . . 106
Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 107
Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . 110

Contents

A Specifications
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3
Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-6
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
Vellum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-10
Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-12
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-14
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-17
Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-19

B Control Panel Menus
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-15
EIO Menu (5000 N/5000 GN) . . . . . . . . . . . . . . . . . . . . . . . . B-18
Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20

C Printer Memory and Expansion
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-5
Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-6
Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-8

D Printer Commands
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1
Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2
Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3
Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-3
Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4
Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

Contents

E Regulatory Information
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . .
Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . .
Toner Material Safety Data Sheet . . . . . . . . . . . . . . . . . . .
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . .
Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . .
VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . .

E-1
E-2
E-2
E-6
E-7
E-8
E-8
E-8
E-8
E-9

Glossary
Index

Contents

1
Printer Basics
Overview
Congratulations on your purchase of an HP LaserJet 5000 series
printer. If you have not done so, see the getting started guide
provided with the printer for setup instructions.
Now that the printer is set up and ready to use, take a few moments
to get to know the printer. This chapter introduces the following:

• Features and benefits of the printer.
• Important printer parts and locations.
• Accessories and supplies available for the printer.
• The layout and basic operation of the printer’s control panel.
• Helpful printer software for increased printing flexibility.

Chapter 1: Printer Basics

Printer Features and Benefits
Many of the printer’s features and benefits are outlined below.
Specific chapters contain more information on each feature. See
this guide’s index or contents to locate this information.

Wide Format Printing
Increased capability from your laser printer:

• Prints on paper sizes up to 12.28 by 18.5 inches.
• Prints full bleed images (up to A3 and 11 x 17) by printing images
on larger paper that can be trimmed to the edges.

High Print Quality
Professional results that meet the demands of complex documents:

• ProRes 1200 (true 1200 dpi) for highest quality graphics printing.
• FastRes 1200 for fast, high-quality image printing.
• New HP UltraPrecise toner for high quality print.
High Performance
Faster printing for improved productivity:

• Prints 16 pages per minute.
• 100 MHz RISC microprocessor.
• Prints the first page in 12.2 seconds.
Connectivity/Ease of Use
Easy to use and administer in a shared environment:

• Available HP JetDirect print server EIO cards with support for all
•

leading network operating systems.
Helpful printer software provided on a compact disc.

Chapter 1: Printer Basics

Expandability
Ability to grow with the printing needs of workgroups:

• 3 built in DIMM slots for memory expansion.
• Available flash and memory DIMM cards.
• Up to 100 MB maximum memory capability.
• 2 EIO interface slots for I/O cards and disk cards.
• Available hard drive EIO card for storage of additional fonts and
forms (standard on the HP LaserJet 5000 GN printer).

Paper Handling Options
Versatile to meet a combination of user needs:

• 100 sheet multi-purpose tray.
• 250 sheet paper feeder (standard on all models).
• 500 sheet universal paper feeder (standard on the
•
•

HP LaserJet 5000 N and 5000 GN models).
Up to 4 paper trays possible.
Optional duplex printing accessory for two-sided printing.

Best Value
Providing industry-leading value to customers:

• PostScript Level 2 Emulation standard.
• 10,000 page toner cartridge.

Chapter 1: Printer Basics

Printer Information
This printer can be purchased in three configurations, as described
below.

Configurations
HP LaserJet 5000 printer
The HP LaserJet 5000 printer is a 16 ppm laser printer that comes
standard with a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2,
and 4 MB of memory. It is designed for workgroups and can print
on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 N printer
The HP LaserJet 5000 N printer is a 16 ppm laser printer that comes
standard with a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2,
a 500-sheet Tray 3, 8 MB of memory, and an HP JetDirect print
server card for connecting to a network. It is designed for network
users and can print on paper sizes up to A3 and 11 x 17.

HP LaserJet 5000 GN printer
The HP LaserJet 5000 GN printer is a 16 ppm laser printer that
comes standard with a 100-sheet multi-purpose Tray 1, a 250-sheet
Tray 2, a 500-sheet Tray 3, 12 MB of memory, an HP JetDirect print
server card for connecting to a network, and a hard disk drive. The
printer is designed for network users and can print on paper sizes
up to A3 and 11 x 17.

Chapter 1: Printer Basics

A variety of configurations are possible with the optional trays:

Figure 1
Note

Optional Tray Configurations

A duplexer can be added to any of these configurations and is
placed under Tray 2.

Chapter 1: Printer Basics

Printer Parts and Locations
Top output bin
Control
panel and
display

Paper stop

Top cover

Tray 1
(100-sheet)

Tray 2
(250-sheet)

Paper level
indicator
Paper size indicator
(set with dial inside tray)

Rear door
(paper jam access)

Latches (to open rear door)

Power
switch

Rear output bin
(straight-through
paper path)
Product
serial
number
Accessory
connector

Power
connector

Parallel interface
connector

Figure 2

Network, I/O
or hard disk

Serial interface
connector

Printer Parts (front and rear views)

Chapter 1: Printer Basics

Accessories and Supplies
You can increase the capabilities of the printer with optional
accessories and supplies.
Use accessories and supplies specifically designed for the printer
to ensure optimum performance.

Note

The printer supports two enhanced input/output (EIO) cards. Other
accessories and options are available. For ordering information, see
the following page.

Suggested Accessories
HP JetDirect
print server EIO
card

Duplex Printing
Accessory
(or duplexer, for
2-sided printing)

Hard disk
EIO card

Memory or
Flash DIMM

250-sheet
feeder and tray
500-sheet
feeder and tray

Figure 3

Optional Accessories

Chapter 1: Printer Basics

Ordering Information
Use only accessories specifically designed for this printer. To order
an accessory, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s
guide.)

Printing Supplies

Paper Handling

Ordering Information

Item

Description or Use

Part Number

500-Sheet Paper Feeder
and Tray

Paper feeder and one 500-sheet
tray.

C4115A

250-Sheet Paper Feeder
and Tray

Paper feeder and one 250-sheet
tray.

C4114A

Duplex Printing Accessory
(duplexer)

Allows automatic printing on both
sides of paper.

C4113A

250-Sheet Replacement
Tray

Replacement or additional paper
tray.

C4116A

500-Sheet Replacement
Tray

Replacement or additional paper
tray.

C4117A

HP Multi-purpose Paper

HP brand paper for a variety of uses
(1 box of 10 reams, 500 sheets
each). To order a sample, in the U.S.
call 1-800-471-4701.

HPM1120

HP LaserJet Paper

Premium HP brand paper for use
with HP LaserJet printers (1 box of
10 reams, 500 sheets each). To
order a sample, in the U.S. call
1-800-471-4701.

HPJ1124

Toner Cartridge
(10,000 pages)

Replacement HP UltraPrecise toner
cartridge.

C4129J

Chapter 1: Printer Basics

Cable and Interface Accessories

Memory, Fonts, and Mass Storage

Ordering Information (Continued)

Item

Description or Use

Part Number

Dual In-line Memory
Module (DIMM)

Boosts the ability of the printer to
handle large print jobs (maximum
100 MB with HP brand DIMMs):

EDO DIMMs

4 MB
8 MB
16 MB

C4135A
C4136A
C4137A

SDRAM DIMMs

4 MB
8 MB
16 MB
32 MB

C4140A
C4141A
C4142A
C4143A

Flash DIMM

Font DIMM

Permanent storage for fonts and
forms:
2 MB
4 MB

C4286A
C4287A

8 MB Asian MROM:
traditional Chinese
simplified Chinese

C4292A
C4293A

Hard Disk

Permanent storage for fonts and
forms. Also used to enable HP
Transmit Once technology.

C2985A

Parallel Cables

2 Meter IEEE-1284 cable
3 Meter IEEE-1284 cable

C2950A
C2951A

Serial Cables

9-9 pin serial cable
(male/female)
9-25 pin serial cable
(male/female)

Serial Adapter

C2932A
C2933A

25-9 pin adapter
(male/female)

C2809A

Macintosh Computer Serial
Cable

For connecting to a Macintosh
computer.

92215S

Macintosh Network Cable
Kit

For PhoneNET or LocalTalk
connection.

92215N

Enhanced I/O Cards

HP JetDirect 600N print server
multi-protocol EIO network cards:
Ethernet RJ-45 only
Ethernet RJ-45 and BNC,
LocalTalk
Token Ring RJ-45 and DB-9
Fast Ethernet RJ-45 only

J3110A
J3111A
J3112A
J3113A

Chapter 1: Printer Basics

Documentation

Ordering Information (Continued)

Item

Description or Use

Part Number

HP LaserJet Printer Family
Paper Specification Guide

A guide to using paper and other
print media with HP LaserJet
printers.

5010-6394

PCL 5/PJL Technical
Reference Documentation
Package

A guide to using printer commands
with HP LaserJet printers.

5021-0330

HP LaserJet 5000, 5000 N,
and 5000 GN Printers
User’s Guide

An additional copy of this user’s
guide.

C4110-90901
(English)

HP LaserJet 5000, 5000 N,
and 5000 GN Printers
Getting Started Guide

An additional copy of the getting
started guide.

C4110-90926
(English)

HP LaserJet 5000, 5000 N,
and 5000 GN Printers
Quick Reference Guide

An additional copy of the quick
reference guide.

C4110-90976
(English)

User’s Documentation
Bundle,

An additional copy of this user’s
guide, the getting started guide, and
the quick reference guide.

C4110-99001
(English)

Chapter 1: Printer Basics

Control Panel Layout
The printer’s control panel consists of the following:

READY

2-line display

Ready

Data

Attention
Menu

Item

- Value +
Cancel
Job

Figure 4

Select

Control Panel Layout

Control Panel Lights

Light

Indication

Ready

The printer is ready to print.

Data

The printer is processing information.

Attention

Action is required. See the control panel display.

Chapter 1: Printer Basics

Control Panel Keys
Key

Function

[Go]

• Places the printer either online or offline.
• Prints any data residing in the printer’s buffer.
• Allows the printer to resume printing after being offline. Clears most
printer messages and places the printer online.
• Allows the printer to continue printing with an error message such as
TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.
• Confirms a manual feed request if Tray 1 is loaded and TRAY 1
MODE=CASSETTE has been set from the Paper Handling Menu in the
printer’s control panel.
• Overrides a manual feed request from Tray 1 by selecting paper from the
next available tray.
• Exits the control panel menus. (To save a selected control panel setting,
first press [Select].)

[Cancel Job]

Cancels the print job that the printer is processing. The time it takes to cancel
depends on the size of the print job. (Press it only once.)

[Menu]

Cycles through the control panel menus. Press the right end of the button
to move forward or the left end of the button to move backward.

[Item]

Cycles through the selected menu’s items. Press the right end of the button
to move forward or the left end of the button to move backward.

[- Value +]

Cycles through the selected menu item’s values. Press [+] to move forward
or [-] to move backward.

[Select]

• Saves the selected value for that item. An asterisk (*) appears next to the
selection, indicating that it is the new default. Default settings remain
when the printer is switched off or reset (unless you reset all factory
defaults from the Resets Menu).
• Prints one of the printer information pages from the control panel.

Chapter 1: Printer Basics

Control Panel Menus
For a complete list of control panel items and possible values, see
page B-1.
Press [Menu] for access to all control panel menus. When
additional trays or other accessories are installed in the printer, new
menu items automatically appear.

To change a control panel setting:
1
2
3
4

Press [Menu] until the desired menu appears.
Press [Item] until the desired item appears.
Press [- Value +] until the desired setting appears.
Press [Select] to save the selection. An asterisk (*) appears next
to the selection in the display, indicating that it is now the default.
5 Press [Go] to exit the menu.

Note

Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)
If you cannot access a menu or item, it is either not an option for
the printer, or your network administrator has locked the function.
(The control panel reads ACCESS DENIED MENUS LOCKED.) See your
network administrator.

To print a control panel menu map:
To see the current settings for all of the menus and items available
in the control panel, print a control panel menu map.
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT MENU MAP appears.
3 Press [Select] to print the menu map.
You might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options
currently installed in the printer.

Chapter 1: Printer Basics

Printer Software
The printer comes with helpful software on a compact disc. See the
getting started guide for installation instructions.
Check the ReadMe file provided on the compact disc for additional
software included and supported languages.

Note

Windows
Client

Macintosh
Client

Figure 5

Windows Software
Drivers
HP Toolbox
HP FontSmart

Macintosh Software
PPDs
HP LaserJet Utility

Network
Administrator
Windows Software
HP JetAdmin
Drivers
HP Toolbox
HP FontSmart
Macintosh Software
PPDs
HP LaserJet Utility

Printer Software

The printer drivers provided on the compact disc must be installed
to take full advantage of the printer’s features. The other software
programs are recommended, but are not required for operation. See
the ReadMe file for more information.
Note

Network Administrators: HP JetAdmin should be installed only on
the network administrator’s computer. Load all other applicable
software on the server and all client computers.
The most recent drivers, additional drivers, and other software are
available from the Internet. Depending on the configuration of
Windows-driven computers, the installation program for the printer
software automatically checks the computer for Internet access to
obtain the latest software. If you do not have access to the Internet,
see the HP Support pages at the front of this user’s guide to obtain
the most recent software.

Chapter 1: Printer Basics

Printer Drivers
Printer drivers access the printer features and allow the computer
to communicate with the printer (via a printer language).
Note

Check the ReadMe file provided on the compact disc for additional
software included and supported languages.
Certain printer features are available only from the PCL 6 driver.
See the printer software help for availability of features.

Drivers Included with the Printer
The following printer drivers are included with the printer. The most
recent drivers are available on the Internet. Depending on the
configuration of Windows computers, the installation program for
the printer software automatically checks the computer for Internet
access to obtain the latest drivers.
PCL 5e

PCL 6

PS1

Windows 3.1x

✓

Windows 95

✓

Windows NT 3.512
Windows NT 4.0
Macintosh computer

✓
✓

✓

PPDs are included (page 21).

1. PostScript Level 1 Emulation for Windows 3.1x; Level 2 Emulation for all
other operating systems.
2. The PCL 5e driver is available from the Internet. (See the HP support
pages at the front of this user’s guide.)

Within the computer installation program, select Typical Install to
install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select
Custom Install to install only the software you prefer, or if you are
a network administrator. Select Minimum Install to install only the
PCL 6 driver for basic printing.

Chapter 1: Printer Basics

Additional Drivers
You can obtain the following printer drivers by downloading them
from the Internet, or by requesting them from an HP-authorized
service or support provider. (See the HP Support pages at the front
of this user’s guide.)

• OS/2 PCL/PCL 6 printer driver*
• OS/2 PS printer driver*
• WordPerfect 5.1 printer driver
• Windows NT 3.51 PCL 5e printer driver
• AutoCAD (Rev. 14 compatible printer driver, also available on the
compact disc)
*The OS/2 drivers are also available from IBM, and are packaged
with OS/2.
Note

If the desired printer driver is not on the compact disc or is not listed
here, check the software application’s installation disks or ReadMe
files to see if they include support for the printer. If not, contact the
software manufacturer or distributor and request a driver for the
printer.

Chapter 1: Printer Basics

Software for Windows
Use the Typical Install or Custom Install option to install the HP
software. (This includes several printer drivers. For more
information, see page 15.)
Note

Network Administrators: If the printer is attached to a network,
before you can print, the printer must be configured for that network
using HP JetAdmin or similar network software. (See the getting
started guide.)

Access the Windows Printer Driver
To configure the driver, access it in one of the following ways:
Temporarily Change Settings
(from a software application)

Change Default Settings
(across all applications)

Windows 95 and
Windows NT 4.0

From the File menu, click Print,
and then click Properties. (The
actual steps can vary; this is the
most common method.)

Click the Start button, point to
Settings, and then click Printers.
Right-click the printer icon, and
choose Properties.

Windows 3.1x and
Windows NT 3.51

From the File menu, click Print,
click Printers, and then click
Options. (The actual steps can
vary; this is the most common
method.)

From the Windows control panel,
double-click Printers, highlight
the printer, and click Setup.

Operating System

Note

Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)

Chapter 1: Printer Basics

Choose the Right Printer Driver for Your Needs
Choose a printer driver based on the way you use the printer.

• Use the PCL 6 driver to take full advantage of the printer’s
features. Unless backward compatibility with previous PCL
drivers or older printers is necessary, the PCL 6 driver is
recommended.
• Use the PCL 5e driver if you want print results to look comparable
to those from older printers. Certain features are not available in
this driver. (Do not use the PCL 5e driver provided with this printer
with older printers.)
• Use the PS driver for compatibility with PostScript Level 2 needs.
Certain features are not available in this driver.
The printer automatically switches between PS and PCL printer
languages.

Printer Driver Help
Each printer driver has help screens that can be activated either
from the Help button, the F1 key, or a question mark symbol in the
upper right corner in the printer driver (depending on the Windows
operating system used). These help screens give detailed
information about the specific driver. Printer driver help is separate
from the software application help.

Chapter 1: Printer Basics

HP ToolBox
Access HP ToolBox from a printer icon on the desktop in
Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar.
HP ToolBox provides one-step access to the current status of the
printer and a list of all available features, including the following:

• printer status
• “How Do I...” help
• utilities
From HP ToolBox you can launch utilities such as HP JobMonitor.
If you choose not to use HP ToolBox, it can be disabled. See the
printer software help.
HP JobMonitor
HP JobMonitor is a component of HP ToolBox that shows the
position of print jobs in the queue, which print jobs have been
printed, and who sent them. To access JobMonitor, right-click the
tray icon in HP ToolBox, and then select Jobs from the Contents
menu.

HP FontSmart
Access HP FontSmart from the HP LaserJet folder or through
HP ToolBox. HP FontSmart is a font management utility (for
Windows only) which does the following:

• installs, uninstalls, and deletes fonts
• manages fonts inside a single window by allowing you to
•
•
Note

drag-and-drop
shows the 110 matching screen fonts for the internal fonts in the
printer
downloads fonts to a mass storage device

With Windows 3.1x and Windows 95, you can use HP FontSmart
to download fonts to a mass storage device. Types of fonts
supported are TrueType, PostScript Type 1 and PostScript Type 42
(TrueType fonts converted to PostScript format). To download
Type 1 fonts, Adobe Type Manager must be installed and turned on.

Chapter 1: Printer Basics

HP JetSend Communications Technology
HP JetSend can be installed through an
installer on the compact disc. HP JetSend
is a new technology from Hewlett-Packard
that allows network devices to communicate
with each other directly. Devices which
contain the HP JetSend technology can
exchange information directly with other
devices connected via the Internet or
intranet. Sending devices can include scanners and computers.
Receiving devices can include printers and computers. In addition
to sending and receiving documents, you can view documents using
the HP JetView software.
HP JetSend technology enables flexible, direct communications
between network devices using simple IP addressing. HP JetSend
enables simple, targeted, information exchange that is independent
of both servers and applications. This means that users can easily
exchange information directly between Internet-connected devices
like printers and scanners (and other devices in the future).
HP JetSend capabilities can be integrated into the Microsoft
Windows environment. For example, using devices enabled with
HP JetSend, you can capture a document with a scanner (or create
a document using computer software) for distribution via the
Internet to several users. Users can receive the document in their
computer’s InBox or print directly to their HP LaserJet 5000 series
printer.

Chapter 1: Printer Basics

Software for Macintosh Computers
PostScript Printer Description Files (PPDs)
PPDs, in combination with the LaserWriter driver, access the printer
features and allow the computer to communicate with the printer.
An installation program for the PPDs and other software is provided
on the compact disc. Use the LaserWriter printer driver that comes
with the computer. (The LaserWriter driver is also available from
Apple.)

HP LaserJet Utility
HP LaserJet Utility allows control of features that are not available
in the driver. The illustrated screens make selecting printer features
from the Macintosh computer easier than ever. Use the HP LaserJet
Utility to do the following:

• Customize the printer’s control panel messages.
• Name the printer, assign it to a zone on the network, download
•
•

files and fonts, and change most of the printer settings.
Set a password for the printer.
From the computer, lock out functions on the printer’s control
panel to prevent unauthorized access. (See the printer software
help.)

Chapter 1: Printer Basics

Software for Networks
HP JetAdmin
HP JetAdmin should be installed only on the network administrator’s
computer. HP JetAdmin can be accessed by clicking the Start
button (point to Settings, and then click Control Panel) in
Windows 95 and Windows NT 4.0 or from the HP LaserJet program
group folder. Use HP JetAdmin to do the following:

• Install, configure, and manage printers on a network that are
•

connected with a JetDirect print server.
Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

• Windows NT
• Windows 95
• Windows 3.1x
• Novell NetWare
• HP-UX*
• Solaris*
• SunOS*
• OS/2*
*The software for these systems is not included on the compact disc
with the printer, but is available from the Internet. If you do not have
access to the Internet, see the HP Support pages at the front of this
user’s guide to obtain this software.
Note

Chapter 1: Printer Basics

HP Web JetAdmin
This web-based HP JetAdmin software should be installed on a web
server. The following systems are supported:

• Windows NT
• HP-UX*
• OS/2*
*The software for these systems is not included on the compact disc
with the printer, but is available from the Internet. If you do not have
access to the Internet, see the HP Support pages at the front of this
user’s guide to obtain this software.

Chapter 1: Printer Basics

2
Printing Tasks
Overview
This chapter presents basic printing tasks, such as:

• Selecting the output bin.
• Loading the trays.
• Printing on both sides of paper with the optional duplexer.
• Printing on special paper, such as letterhead and envelopes.
This chapter also introduces some advanced printing tasks, to
help you take full advantage of the printer’s features. These tasks
are “advanced” because they require you to change settings from
a software application, the printer driver, or the printer’s control
panel.

• The printer driver allows you to:
• Create Quick Sets to save the printer’s setup information for
different kinds of print jobs.
• Print pages with a watermark in the background.
• Print the first page of a document on a different kind of paper
than the rest of the pages.
• Print multiple pages on one sheet of paper.
(See “Using Features in the Printer Driver” on page 56.)

• Tray 1 can be used in several different ways. See “Customizing
•

Tray 1 Operation” on page 58.
If you frequently use several kinds of paper or share the printer
with others, print by type and size to ensure that print jobs always
print on the desired paper. See “Printing by Type and Size of
Paper” on page 60.

Chapter 2: Printing Tasks

Selecting the Output Bin
The printer has two output locations: the rear output bin and the top
output bin. To use the top output bin, be sure the rear output bin is
closed. To use the rear output bin, open it.
The following table shows the minimum and maximum sizes of
paper supported in the output bins.

Width

Top Output Bin

Rear Output Bin

From 3.9 to 11.7 inches wide
(100 to 297 mm wide)

From 3 to 12.28 inches wide
(76 to 312 mm wide)

Length

From 5 to 18.5 inches long
(127 to 470 mm long)

Guidelines

• If paper coming out of the top output bin has problems, such as
•
•
•

excessive curl, try printing to the rear output bin.
To avoid paper jams, do not open or close the rear output bin
while the printer is printing.
Do not print envelopes, labels, paper wider than 11.7 inches
(297 mm) wide, small custom-size paper, postcards, or light or
heavy paper to the top output bin.
For printing stacks of large paper only, the paper stop on the top
output bin prevents long paper from being pushed over the edge
of the printer.

Chapter 2: Printing Tasks

Printing to the Top Output Bin
The top output bin collects paper face-down, in correct order. The
top output bin should be used for most print jobs and is
recommended for printing the following:

• over 50 sheets of paper, continuously
• transparencies

Figure 6

Top Output Bin

Chapter 2: Printing Tasks

Printing to the Rear Output Bin
The printer always prints to the rear output bin if it is open. Paper
comes out of the printer face-up, with the last page on top.
To open the rear output bin, grasp the handle at the top of the bin
and pull the bin down. Slide out the first extension, then flip open
the second extension if necessary.
Printing from Tray 1 to the rear output bin provides the straightest
paper path. Opening the rear output bin might improve output quality
with the following:

• envelopes
• labels
• paper wider than 11.7 inches (297 mm) or less than 3.9 inches
•
•
•
Note

(100 mm) wide
small custom-size paper
postcards
paper lighter than 16 lb (60 g/m2) or heavier than 28 lb (105 g/m2)

Opening the rear output bin disables the optional duplexer (if
installed) and the top output bin.

Figure 7

Rear Output Bin

Chapter 2: Printing Tasks

Adjust the Paper Stop
For printing stacks of large paper only,
the paper stop on the top output bin
prevents long paper from being pushed
over the edge of the printer.
1 Push in the center of the paper stop
to release it.
2 Pull the paper stop out until it stops.
3 Flip up the end section.
4 Adjust the paper stop to the desired
size.

Chapter 2: Printing Tasks

Loading Tray 1
Note

To avoid paper jams, do not load trays
while the printer is printing.
Tray 1 is a multi-purpose tray that holds
a variety of paper, including up to
100 sheets of paper, 10 envelopes, or
20 index cards. The printer might pull
paper from Tray 1 first. To change this,
see page 58. For supported sizes of
paper, see page A-3.
1 Open Tray 1 and pull out the tray
extension.
2 If the paper being loaded is longer
than 9 in (229 mm), flip open the
second tray extension.
3 Set the side guides to the desired
size.
4 Load Tray 1. Paper should fit under
the arrows and tabs on the guides.
For correct orientation, see
page 41.

• For example, load letter, A4, A5,
Executive, and B5 size paper with
the long edge toward the printer.

• Load other sizes of paper with the
short edge toward the printer.
5 Make sure the guides touch the
edges of the paper without bending
it.

Chapter 2: Printing Tasks

Loading Tray 2/Optional 250-Sheet Tray
The following instructions are for
loading Tray 2 or an optional 250-sheet
paper tray. For supported sizes of
paper, see page A-4.
Note

To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer. Lift the tray cover.
2 Rotate the dial in the tray so the
printer will read the correct size of
paper. The toggle switch accesses
more sizes. An error message will
appear in the control panel display if
the dial is not set properly.
Note

Setting the dial adjusts the printer’s
sensors. It does not adjust the guides
inside the tray.
3 Make sure the paper size setting
matches the size of paper loaded, or
the printer might jam or other errors
might occur.
4 Tilt the blue rear guide toward the
front of the tray to detach it.
Continued on the next page.

Chapter 2: Printing Tasks

5 Align the rear guide with the desired
paper size. With the guide angled
slightly toward the front of the tray,
insert the two front tabs (A) into the
appropriate holes. Push the guide
upright, snapping the center tab (B)
into place.
The guide must always be placed
correctly in the tray (even for 11 x 17
or A3 paper).
6 Adjust the side guides to the proper
size.
7 Load the tray. For correct
orientation, see page 41.
8 Make sure the paper is flat in the tray
at all four corners and below the tabs
on the guides.
9 Close the tray cover. Slide the tray
back into the printer.
Note

If you want to print by type and size of
paper from the printer driver, configure
the tray settings in the printer’s control
panel to match the type of paper loaded
in each tray (page 60).

Chapter 2: Printing Tasks

Loading the 500-Sheet Tray (Optional)
The following instructions are for
loading standard sizes in a 500-sheet
tray (optional). For supported sizes of
paper, see page A-5. To load
custom-sizes, see page 50.
Note

To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer and place it on a flat surface.
2 Squeeze the release on the back of
the rear paper guide. Slide the guide
to the desired paper size.
3 Squeeze the release on the outside
of the left guide and adjust the left
and right guides to match the width
of the paper. The guides should
touch the paper without bending it.
4 Load the tray. For correct
orientation, see page 41.
5 Make sure the paper is flat in the tray
at all four corners and below the tabs
on the guides.
Continued on the next page.

Chapter 2: Printing Tasks

6a When loading a full stack of
media, continue to step 6B.
Otherwise, proceed to step 7.
6b Align the tension lever up or down
to match the symbol displayed in
the tension indicator window.
7 To prevent jams, rotate the dial in the
tray so the printer will read the
correct size of paper. The toggle
switch accesses more sizes. An
error message will appear in the
control panel display if the dial is not
set properly.
8 Slide the tray into the printer.
Note

If you want to print by type and size of
paper from the printer driver, configure
the tray settings in the printer’s control
panel to match the type of paper loaded
in each tray (page 60).

Chapter 2: Printing Tasks

Printing Both Sides of Paper
(Optional Duplexer)
The printer can automatically print on both sides of paper with an
optional duplex printing accessory (duplexer). This is called
duplexing. To order optional accessories, see page 8.
Note

See the documentation included with the duplexer for complete
installation and setup instructions. Duplexing might require
additional memory (page C-1).
The duplexer supports sizes from 5.8 by 8.3 inches (148 by
210 mm) to 11.7 by 17 inches (297 by 432 mm).
Prepunched paper should be printed in a rotated direction for
2-sided printing (page 47).

Duplexer
Top Cover

Duplexer Rear
Section

Duplexer
Base

Figure 8

Printer with the Optional Duplexer

Chapter 2: Printing Tasks

Guidelines for Printing Both Sides of Paper
Caution

Do not print on both sides of labels, transparencies, envelopes,
vellum, or paper heavier than 28 lb (105 g/m2). Damage to the
printer and paper jamming might result.

WARNING!

To avoid personal injury and damage to the printer, do not lift the
printer with the duplexer installed. Before relocating the printer,
separate the duplexer and optional trays from the printer.

• You might need to configure the printer driver to recognize the
•
•
•
•

duplexer. (See the printer software help for details.)
To print on both sides of paper, make the selection from the
software or printer driver. (See the printer software help.)
If the printer driver does not have this option, change the Duplex
setting from the Paper Handling Menu in the printer’s control panel
to DUPLEX=ON. Also in the Paper Handling Menu, set Binding to
long edge or short edge. (For more information, see page 39.)
Be sure that Tray 2 is in place with its cover down. (The paper
passes over this cover when duplexing.)
Close the rear output bin to use the duplexer (page 26). Opening
the rear output bin disables the duplexer.

Chapter 2: Printing Tasks

Separating the Printer from the Duplexer
Before you lift the printer, always separate the printer from the
duplexer.
1 Slide the rear section of the duplexer away from the printer.
2 Lift the printer off the duplexer.

Figure 9

Separating the Printer from the Duplexer

Chapter 2: Printing Tasks

Paper Orientation for Printing Both Sides of Paper
The duplexer prints the second side of paper first, so paper such as
letterhead, prepunched, and preprinted paper need to be oriented
as shown in Figure 10.
Tray 1

Figure 10

All other trays

Paper Orientation for Printing Both Sides of Paper

For Tray 1, load the first side facing down.

• Load letter, A4, A5, Executive, and B5 paper with the top, short
•

edge toward the right.
Load other sizes with the top, short edge toward the printer.

For all other trays, load the first side facing up.

• Load letter, A4, A5, Executive, and B5 paper with the top, short
edge toward the right.

• Load other sizes with the top, short edge toward the front of the
tray.

Chapter 2: Printing Tasks

Layout Options for Printing Both Sides of Paper
The four print orientation options are shown below. These options
can be selected from the printer driver or from the printer’s control
panel (set BINDING from the Paper Handling Menu and
ORIENTATION from the Printing Menu).
1. Long-edge
portrait
2. Long-edge
landscape

3. Short-edge
portrait
4. Short-edge
landscape

Figure 11

Layout Options for Printing Both Sides of Paper

1. Long-edge portrait

This is the default printer setting, and the most common layout
used, with every printed image oriented right side up. Facing
pages are read from top to bottom on the left page, then from
top to bottom on the right page.

2. Long-edge landscape

This layout is often used in accounting, data processing, and
spreadsheet applications. Every other printed image is oriented
upside-down. Facing pages are read continuously from top to
bottom.

3. Short-edge portrait

This layout is often used with clipboards. Every other printed
image is oriented upside-down. Facing pages are read
continuously from top to bottom.

4. Short-edge landscape

Each printed image is oriented right side up. Facing pages are
read from top to bottom on the left page, then from top to bottom
on the right page.

Chapter 2: Printing Tasks

Printing Special Paper
Special paper includes letterhead, prepunched (including 3-hole
punched), envelopes, labels, transparencies, full-bleed images,
rotated paper, index cards, postcards, custom-size, and heavy
paper.

Printing Letterhead, Prepunched, or
Preprinted Paper
When printing letterhead, prepunched, or preprinted paper, it is
important to load the trays with the correct orientation.
Note

Paper orientation is different when you print with an optional
duplexer (page 38).
It may be necessary to print prepunched paper in a rotated
orientation (page 47).
Printing in portrait or landscape mode is usually selected from the
software application or printer driver. If the option is not available,
change the Orientation setting from the Printing Menu in the
printer’s control panel (page B-8).

Chapter 2: Printing Tasks

Paper Orientation

Figure 12

Paper Orientation for Tray 1

• Load letter, A4, A5, Executive, and B5 paper with the
•

side-to-be-printed facing up, and the top, short edge toward the
right.
Load other sizes of paper with the side-to-be-printed facing up,
and the top, short edge toward the printer.

Figure 13

Paper Orientation for All Other Trays

• Load letter, A4, A5, Executive, and B5 paper with the
•

side-to-be-printed facing down, and the top, short edge toward
the right.
Load other sizes with the side-to-be-printed facing down, and the
top, short edge toward the front of the tray.

Chapter 2: Printing Tasks

Printing Envelopes
Many types of envelopes can be printed from Tray 1. (Up to 10 can
be stacked in the tray.) Printing performance depends on the
construction of the envelope. Always test a few sample envelopes
before purchasing a large quantity.

• Set margins at least 0.6 inch (15 mm) from the edge of the
•

envelope.
To minimize curl and wrinkling, always print envelopes to the rear
output bin.

When you print large numbers of envelopes and standard paper,
for best printing performance print paper first, then envelopes. To
alternate paper and envelopes, from the Configuration Menu in the
printer’s control panel select SMALL PAPER SPEED=SLOW.
WARNING!

Never use envelopes with coated linings, exposed self-stick
adhesives, or other synthetic materials. These items can emit
noxious fumes.

Caution

Envelopes with clasps, snaps, windows, coated linings, exposed
self-stick adhesives, or other synthetic materials can severely
damage the printer.
To avoid jamming and possible printer damage, never try to print on
both sides of an envelope.
Before you load envelopes, make sure they are flat and not
damaged or stuck together. Do not use envelopes with
pressure-sensitive adhesive. (For envelope specifications, see
page A-10.)

Chapter 2: Printing Tasks

Loading Envelopes in Tray 1
1 Open Tray 1 and pull out the tray
extension. If the envelopes are
longer than 9 inches (229 mm), flip
open the second tray extension.
2 Open the rear output bin and pull out
the tray extension. (This reduces
envelope curl and wrinkling.)
3 Load up to 10 envelopes in the
center of Tray 1 with the
side-to-be-printed facing up, and the
postage-end toward the front of the
tray. Slide the envelopes into the
printer as far as they will go without
forcing them.
4 Adjust the guides to touch the
envelope stack without bending the
envelopes. Make sure the
envelopes fit under the tabs on the
guides.

Chapter 2: Printing Tasks

Printing Labels
Use only labels recommended for use in laser printers.
Multi-thickness labels and labels that do not stack flat might print
better rotated. To print rotated paper, see page 47. Make sure that
labels meet the specifications for the input tray you use (page A-9).
Do:

• Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels
from other trays.

• Load labels with the side-to-be-printed facing up, and the top,
•

short edge toward the right, if they are letter or A4 size. For other
sizes, see page 41.
Try opening the rear output bin (page 28) to prevent curl and other
problems.

Figure 14

Printing Labels

Chapter 2: Printing Tasks

Do not:
Caution

Failure to follow these instructions can damage the printer.

• Do not load the trays to capacity because labels are heavier than
paper.

• Do not use labels that are separating from the backing sheet,
•
•
•

wrinkled, or damaged in any way.
Do not use labels that have the backing sheet exposed. (Labels
must cover the entire backing sheet with no exposed spaces.)
Do not feed a sheet of labels through the printer more than once.
The adhesive backing is designed for only one pass through the
printer.
Do not print on both sides of labels.

Chapter 2: Printing Tasks

Printing Transparencies
Use only transparencies recommended for use in laser printers. For
transparency specifications, see page A-9.

• Load transparencies in Tray 1 with the side-to-be printed facing
•
•

up and the top edge toward the right.
To prevent transparencies from becoming too hot or sticking
together, use the top output bin by closing the rear output bin
(page 27). Remove each transparency from the output bin before
printing another.
Place transparencies on a flat surface to cool after removing them
from the printer.

Figure 15

Printing Transparencies

Chapter 2: Printing Tasks

Printing Rotated Paper
The printer can print letter, A4, A5, Executive, and B5 (JIS) in a
rotated orientation (short-edge first) from Tray 1. The printer can
print letter and A4 in a rotated orientation from a 500-sheet tray.
Rotated paper prints slower. Some types of paper feed better
rotated, such as prepunched paper (especially printed on both sides
with the optional duplexer) or labels that do not stack flat.
Tray 1:
1 From the Paper Handling Menu in the printer’s control panel,
select TRAY 1 MODE=CASSETTE.
2 Also from the Paper Handling Menu, select LTR-R, A4-R, A5-R,
EXEC-R, or JB5-R as the paper size.
3 Load paper with the side-to-be printed facing up, and the top,
short-edge toward the printer.
4 In the printer driver or software application select the non-rotated
version of the size and select the tray containing the rotated paper.

Figure 16

Printing Rotated Paper from Tray 1

Chapter 2: Printing Tasks

500-Sheet Tray:
1 Rotate the dial inside the front of the tray to the correct paper size.
2 From the Paper Handling Menu in the printer’s control panel,
select LTR-R or A4-R as the paper size.
3 Load paper with the side-to-be printed facing down, and the top,
short-edge toward the front of the tray.
4 In the printer driver or software application select the size and
location of the rotated paper.

Figure 17

Printing Rotated Paper from the 500-Sheet Tray

Chapter 2: Printing Tasks

Printing Full-Bleed Images
Full-bleed images extend from edge to edge of the page. To achieve
this effect, use larger paper, then trim its edges to the desired size.
Caution

Never print directly to the edge of paper. This causes toner to
accumulate inside the printer, which may affect print quality and
damage the printer. Print on paper up to 12.28 by 18.5 in (312 by
470 mm), leaving margins on all four sides of at least .08 inch
(2 mm).

Note

When printing paper wider than 11.7 inches (297 mm), always use
the rear output bin. Do not use the optional duplexer when printing
this size of paper.

Chapter 2: Printing Tasks

Printing Cards, Custom-Size and
Heavy Paper
Custom-size paper can be printed from Tray 1 or the optional
500-sheet tray. For paper specifications, see page A-2.

Tray

Minimum Size

Maximum Size

Tray 1

3 by 5 inches
(76 by 127 mm)

12.28 by 18.5 inches
(312 by 470 mm)

Optional 500-Sheet Tray

5.8 by 8.2 inches
(148 by 210 mm)

11.7 by 16.5 inches
(297 by 419 mm)
OR
11 x 17 inches
(280 by 432 mm)

The maximum paper weight is 53 lb (199 g/m2) from Tray 1 and
28 lb (105 g/m2) from the 500-sheet tray.
Note

Heavy paper and very small or very large custom-size paper should
be printed from Tray 1 to the rear output bin. Open the rear output
bin to use it (page 28).
The printer’s control panel can be set for one custom size at a time.
Do not load more than one size of custom paper into the printer.
For information on setting custom paper sizes, see page 53.

Chapter 2: Printing Tasks

Loading Custom-Size Paper in the 500-Sheet Tray
The following instructions are for
loading custom-sizes in a 500-sheet
tray (optional). For supported sizes of
paper, see page A-5. To load standard
sizes, see page 33.
Note

To avoid paper jams, do not load trays
while the printer is printing.
1 Pull the tray completely out of the
printer and place it on a flat surface.
2 Load the tray.
3 Squeeze the release on the back of
the rear paper guide. Slide the rear
guide against the edge of the paper.
The front corners of the paper
should be lined up with the marks on
the front side guide’s tabs.
4 Squeeze the release on the outside
of the left guide and adjust the left
and right guides to match the width
of the paper. The front corners of the
paper should be below the tabs on
the guides, and the edges should be
lined up with the markings on the
tabs. The guides should touch the
paper without bending it.
5 Make sure the paper is flat in the tray
at all four corners and below the tabs
on the guides.
Continued on the next page.

Chapter 2: Printing Tasks

If you want to print by type and size of
paper from the printer driver, configure
the tray settings in the printer’s control
panel to match the type of paper loaded
in each tray (page 60).

Chapter 2: Printing Tasks

Guidelines for Printing Custom-Size Paper

• Do not attempt to print on paper smaller than 3 inches (76 mm)
•

wide or 5 inches (127 mm) long.
Set page margins at least .17 inch (4.23 mm) away from the
edges.

Setting Custom Paper Sizes
When custom paper is loaded, size settings need to be selected
from the software application (the preferred method), the printer
driver, and from the printer’s control panel.
Note

All settings in the printer driver and software application (except
configuring custom paper sizes) override control panel settings.
(Software application settings override printer driver settings.) The
control panel must be set if the PCL 5e driver is used, or custom
paper is loaded long-edge first (X is longer than Y).

Tray 1

X edge

Y edge
X edge

Y edge

Optional 500-Sheet Tray

Figure 18

Printing Custom-Size Paper

Chapter 2: Printing Tasks

If the settings are not available from the software, set the custom
paper size from the control panel:
1 From the Printing Menu set CONFIGURE CUSTOM PAPER=YES.
2 From the Printing Menu, select inches or millimeters as the unit
of measurement.
3 From the Printing Menu, set the X dimension (the front edge of
the paper) as shown in Figure 18. X can be 3 to 12.28 inches (76
to 312 mm) for Tray 1 or 5.8 to 11.7 inches (148 to 297 mm) for
the 500-sheet tray (optional). Set the Y dimension (the side edge
of the paper) as shown in Figure 18. Y can be 5 to 18.5 inches
(127 to 470 mm) for Tray 1 or 8.2 to 17 inches (210 to 432 mm)
for the 500-sheet tray (optional).
4 If custom paper is loaded into Tray 1 and TRAY 1 MODE=CASSETTE,
then set TRAY 1 SIZE=CUSTOM from the Paper Handling Menu in
the printer’s control panel. See “Customizing Tray 1 Operation” on
page 58.
If custom paper is loaded in the optional 500-sheet tray, be sure
the paper size dial is set to Custom.
5 In the software, select Custom as the paper size.
For example, if the custom paper is 8 by 10 inches (203 by 254 mm),
set X=8 inches and Y=10 inches (X=203 millimeters and Y=254
millimeters).

Chapter 2: Printing Tasks

Printing Vellum
Vellum is special lightweight paper similar to parchment. Print
vellum from Tray 1 only, and open the rear output bin. Do not print
on both sides of vellum.
1 Load vellum with the side-to-be-printed facing up and the top,
short edge toward the right.
2 Open the rear output bin.
3 From the Paper Handling Menu in the printer’s control panel, set
TRAY 1 MODE=CASSETTE.
4 From the printer driver, set the type of paper for Tray 1 to vellum,
and select paper by type. For details on selecting by type of paper,
see page 60.

Figure 19

Printing Vellum

Chapter 2: Printing Tasks

Advanced Printing Tasks
This section will help you take full advantage of the printer’s features.
These tasks are “advanced” because they require you to change
settings from the printer’s control panel or the printer driver.

Using Features in the Printer Driver
When you print from a software application, many of the printer’s
features are available from the printer driver. To access Windows
printer drivers, see page 17.
Note

HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different.
Check the drivers for available options. The PCL 6 driver takes full
advantage of the printer’s features.
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)

Saving Printer Setup Information
Printer drivers allow you to save the printer settings you use most
often as the default settings. For example, the driver might be set
to print on letter size paper, portrait orientation, with automatic tray
selection (from the first available tray).
Some PCL 6 printer drivers will allow you to save printer settings
for multiple kinds of print jobs. For example, you might want to create
a Quick Set for envelopes, or for printing the first page of a document
on letterhead.
Look for the Quick Sets option in the Windows PCL 6 printer driver,
or see the printer driver help for more information.

Printing with a Watermark
A watermark is a notice, such as “Top Secret,” printed in the
background of each page in a document. Check the driver for
available options.

Chapter 2: Printing Tasks

Printing the First Page on Different Paper
From the PCL 6 printer driver, you can choose to print the first page
of a document on different paper than the rest of the pages. Look
for “Use different paper for first page” in the printer driver.

Printing Multiple Pages on One Sheet of Paper
You can print more than one page on a single sheet of paper. This
feature is available in some printer drivers, and provides a
cost-effective way to print draft pages.
To print more than one page on a sheet of paper, look for a Layout
or Pages Per Sheet option in the printer driver. (This is sometimes
called 2-up, 4-up, or n-up printing.)

Figure 20

Sample Layout Options (1-up, 2-up, and 4-up)

Chapter 2: Printing Tasks

Customizing Tray 1 Operation
Customize Tray 1 to fit your printing needs.
The printer can be set to print from Tray 1 as long as it is loaded, or
to print only from Tray 1 if the type of paper loaded is specifically
requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE from
the Paper Handling Menu in the printer’s control panel. (Print speed
might be slightly slower when printing from Tray 1 when TRAY 1
MODE=FIRST.)

Tray 1 Mode=First
If you do not keep paper in Tray 1 all the time, or you use Tray 1 only
for manually feeding paper, keep the default setting, TRAY 1
MODE=FIRST in the Paper Handling Menu.

• TRAY
•

1 MODE=FIRST means that the printer usually pulls paper
from Tray 1 first unless it is empty or closed.
You can still choose paper from other trays by specifically
choosing another tray in the printer driver.

Tray 1 Mode=Cassette
TRAY 1 MODE=CASSETTE means the printer treats Tray 1 like the
internal trays. Instead of looking for paper in Tray 1 first, the printer
pulls paper either starting from the bottom tray upward (from the
tray with the highest capacity to the tray with the least capacity), or
the tray that matches type or size settings selected from the
software.

• When TRAY
•

1 MODE=CASSETTE is set, an option appears in the
Paper Handling Menu to configure size as well as type settings
for Tray 1.
Through the printer driver, you can select paper from any tray
(including Tray 1) by type, size, or source. To print by type and
size of paper, see page 60.

Chapter 2: Printing Tasks

Manually Feeding Paper from Tray 1
The Manual Feed feature allows you to print on special paper from
Tray 1, such as envelopes or letterhead. If Manual Feed is selected,
the printer will print only from Tray 1.
Select Manual Feed through the software or printer driver. Manual
Feed can also be enabled from the Paper Handling Menu in the
printer’s control panel.
Note

When Manual Feed is selected, if TRAY 1 MODE=FIRST the printer
automatically prints (if paper is in the tray). If TRAY 1 MODE=CASSETTE
the printer prompts to load Tray 1 whether or not Tray 1 is loaded.
This enables you to load different paper if necessary. Press [Go] to
print from Tray 1.

Chapter 2: Printing Tasks

Printing by Type and Size of Paper
You can configure the printer to select paper by type (such as plain
or letterhead) and size (such as letter or A4), as opposed to source
(a paper tray).

Benefits of Printing by Type and Size of Paper
If you frequently use several different kinds of paper, once trays are
set up correctly, you do not have to check which paper is loaded in
each tray before you print. This is especially helpful when the printer
is shared, and more than one person loads or removes paper.
Printing by type and size of paper is a way to be sure that print jobs
always print on the desired paper. (Some printers have a feature
which “locks out” trays, to prevent printing on the wrong paper.
Printing by type and size of paper eliminates the need to lock out
trays.)
To print by type and size of paper, do the following:
1 Be sure to adjust and load the trays correctly. (See the sections
on loading paper, starting on page 30.)
2 From the Paper Handling Menu in the printer’s control panel,
select the paper type for each tray. If you are unsure what type
you are loading (such as bond or recycled), check the label on
the package of paper. For supported types, see page A-13.
3 Select the paper size settings from the control panel.
• Tray 1: If the printer has been set to TRAY 1 MODE=CASSETTE
from the Paper Handling Menu, also set the paper size from the
Paper Handling Menu. If custom paper is loaded, set the size
of custom paper from the Printing Menu to match the paper
loaded in Tray 1. To print custom-size paper, see page 53.
• Optional 500-sheet tray: Paper size settings are adjusted
when paper is properly loaded into the printer and the paper
size dial is set to match the paper size. If custom paper is
loaded, set the size of custom paper from the Printing Menu to
match the paper loaded in the tray. Set the paper size dial in
the tray to Custom. To print custom-size paper, see page 53.
• Other trays: Paper size settings are adjusted when paper is
properly loaded into the printer and the paper size dials are set
to match the paper size (See the sections on loading paper,
starting on page 31.)
4 From the software or printer driver, select the desired type and
size of paper.

Chapter 2: Printing Tasks

Note

The type and size settings can also be configured from
HP JetAdmin for networked printers. See the printer software help.
To print by type and size, it might be necessary to unload or close
Tray 1, or set TRAY 1 MODE=CASSETTE from the Paper Handling Menu
in the printer’s control panel. For more information, see page 58.
Settings in the printer driver and software application override
control panel settings. (Software application settings override
printer driver settings.)

Chapter 2: Printing Tasks

3
Printer Maintenance
Overview
This chapter explains basic printer maintenance.

• Managing the toner cartridge.
• Cleaning the printer.
Note

To ensure optimum print quality, the printer will prompt you to have
routine maintenance performed every 150,000 pages. When the
PERFORM PRINTER MAINTENANCE message appears on the control
panel, contact an HP-authorized service and support provider to
have the maintenance performed. (See the HP Support pages at
the front of this user’s guide.)

Chapter 3: Printer Maintenance

Managing the Toner Cartridge
HP Policy on Non-HP Toner Cartridges
Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new or remanufactured. Because they are not HP
products, HP cannot influence their design or control their quality.
To install a new HP toner cartridge and recycle the used cartridge,
follow the instructions included in the toner cartridge box.

Toner Cartridge Storage
Do not remove the toner cartridge from its package until you are
ready to use it. (The shelf life of a cartridge in an unopened package
is approximately 2.5 years.)
Caution

To prevent damage to the toner cartridge, do not expose it to light
for more than a few minutes.

Toner Cartridge Life Expectancy
The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an HP toner
cartridge lasts an average of 10,000 pages. (A typical business
letter is about 5% coverage.) This assumes that print density is set
to 3 and EconoMode is off. (These are the default settings.)

Chapter 3: Printer Maintenance

Continue Printing When Toner is Low
When toner is low, the printer’s control panel displays the TONER LOW
message.

• If the TONER
•

LOW message displays, but the printer continues
printing, TONER LOW is set to CONTINUE (the default setting).
If the printer stops printing when low toner is detected, TONER LOW
is set to STOP. To resume printing, press [Go].

The printer will continue to display TONER LOW until you replace the
toner cartridge.
Select TONER LOW=CONTINUE or TONER LOW=STOP from the
Configuration Menu in the control panel (page B-12).

Redistributing the Toner
When toner is low, faded or light areas might appear on a printed
page. You might be able to temporarily improve print quality by
redistributing the toner. The following procedure might allow you to
finish the current print job before replacing the toner cartridge.

Chapter 3: Printer Maintenance

Redistributing the Toner (continued)
1 Open the top cover.
2 Remove the toner cartridge from the
printer.
WARNING!

Avoid reaching too far into the printer.
The adjacent fusing area might be hot!
Caution

To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
3 Rotate the toner cartridge and
gently shake it from side to side to
redistribute the toner.
Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
4 Reinsert the toner cartridge into the
printer and close the top cover.
If the print remains light, install a new
toner cartridge. (Follow the instructions
provided with the new toner cartridge.)

Chapter 3: Printer Maintenance

Cleaning the Printer
To maintain print quality, follow the cleaning procedure (on the
following page) every time the toner cartridge is changed, or
whenever print quality problems occur. As much as possible, keep
the printer free from dust and debris.

• Clean the outside of the printer with a slightly water-dampened
•
Caution

cloth.
Clean the inside with a dry, lint-free cloth.

Do not use ammonia-based cleaners on or around the printer.
While cleaning the printer, be careful not to touch the transfer roller
(the black, rubber roller, located underneath the toner cartridge).
Skin oils on the roller can cause print quality problems.

Figure 21

Location of the Transfer Roller—Do Not Touch!

Chapter 3: Printer Maintenance

Cleaning the Printer
Before beginning these steps, turn the
printer off and unplug the power cord.
1 Open the top cover and remove the
toner cartridge.
WARNING!

Avoid reaching too far into the printer.
The adjacent fusing area might be hot!
Caution

To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
2 Wipe any dust or dirt off the paper
feed guides (shaded areas) with a
dry, lint-free cloth.
Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
3 Using the green handles, lift the
paper access plates and wipe off
any residue with a dry, lint-free cloth.
4 Close the paper access plates,
replace the toner cartridge, close
the top cover, plug in the power cord,
and turn the printer on.

Chapter 3: Printer Maintenance

Using the Printer Cleaning Page
If toner specks appear on the front or back side of your print jobs,
follow the procedure below.
From the printer’s control panel, do the following:
1
2
3
4

Note

Press [Menu] until PRINT QUALITY MENU appears.
Press [Item] until CREATE CLEANING PAGE appears.
Press [Select] to create the cleaning page.
Follow the instructions on the cleaning page to complete the
cleaning process.

In order for the cleaning page to work properly, print the page on
copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When
toner has been cleaned from inside the printer, shiny black spots
will appear on the page’s black strip. If white spots appear on the
black strip, create a cleaning page again.
To ensure good print quality with certain types of paper, use the
cleaning page every time the toner cartridge is replaced. If the
cleaning page is frequently needed, try a different type of paper.

Chapter 3: Printer Maintenance

4
Problem Solving
Overview
This chapter will help you to troubleshoot and solve printer
problems.
Clear paper
jams:

Occasionally, paper can jam during printing. This section will
help you to locate paper jams, properly clear them from the
printer, and solve repeated paper jams.

Understand
printer
messages:

Many different messages can appear on the printer’s control
panel display. Some messages tell the printer’s current status,
such as INITIALIZING. Other messages require an action,
such as CLOSE TOP COVER. Many of these messages are
self-explanatory. However, some messages indicate a
problem with the printer, or require further action or description.
This section lists these types of messages, and tells what to
do if a message persists.

Correct output
quality
problems:

The printer should produce print jobs of the highest quality. If
print jobs do not look sharp and clear, defects such as lines,
specks, or smears appear on the page, or paper is wrinkled or
curled, use this section to troubleshoot and solve the output
quality problem.

Determine
printer
problems:

Before you can fix a printer problem, you must understand
where the problem lies. Use the flowchart in this section to
determine the printer problem, and then follow the
corresponding troubleshooting suggestions.

Check printer
configuration:

From the printer, you can print information pages, which give
details about the printer and its configuration.

Chapter 4: Problem Solving

Clearing Paper Jams
If the printer’s control panel displays a paper jam message, look for
paper in the locations indicated in Figure 22, then see the procedure
for clearing the paper jam. You might need to look for paper in other
locations than indicated in the paper jam message. If the location
of the paper jam is not obvious, look first in the top cover area.
When clearing paper jams, be very careful not to tear the paper. If
a small piece of paper is left in the printer, it could cause additional
jams. If paper jams are a recurring problem, see page 78.
(A paper jam message might also display if the rear door is open.)

Note

The top cover of the printer must be opened and then closed to clear
a paper jam message.
Paper jams can occur at the following locations:
Output areas
(top and rear)
Go to page 75.

Top cover area
Go to page 74.

Input tray areas
Go to page 73.

Optional duplexer
Go to page 76.

Figure 22

Note

Paper Jam Locations

Loose toner might remain in the printer after a paper jam, but the
toner should clear after a few sheets are printed.

Chapter 4: Problem Solving

Clearing Jams from the Input Tray Areas
Note

To remove paper from the Tray 1 area,
slowly pull the paper out of the printer.
For all other trays, follow the steps
below.
1 Slide the tray out of the printer, and
remove any damaged paper from
the tray.
2 If the edge of the paper is visible in
the feed area, slowly pull the paper
down and out of the printer. If the
paper is not visible, look in the top
cover area (page 74).
Note

Do not force the paper if it will not move
easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the top cover
area (page 74).
3 Before replacing the tray, make sure
the paper is flat in the tray at all four
corners and below the tabs on the
guides.
4 Open and close the top cover to
clear the paper jam message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 72).

Chapter 4: Problem Solving

Clearing Jams from the Top Cover Area
1 Open the top cover and remove the
toner cartridge.
Caution

To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes.
2 Use the green handles to lift the
paper access plates.
3 Slowly pull the paper out of the
printer. Do not tear the paper!
Note

Avoid spilling loose toner. Using a dry,
lint-free cloth, clean any loose toner
that might have fallen into the printer
(page 67).
If loose toner falls into the printer, it
might cause temporary problems with
print quality. Loose toner should clear
from the paper path after a few pages
are printed.
If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in
cold water. (Hot water sets toner into
fabric.)
4 Close the paper access plates,
replace the toner cartridge, and
close the top cover.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 72).

Chapter 4: Problem Solving

Clearing Jams from the Output Areas
Note

If paper is jammed in the top output
area, but most of the paper is still inside
the printer, it is best to remove it
through the rear door.
1 Push in the two gray latches to
release the rear door.
2 Push down the green paper release
levers.
3 Grasp both sides of the paper, and
slowly pull the paper out of the
printer. (There might be loose toner
on the paper. Be careful not to spill
it on yourself or into the printer.)
Note

If paper is difficult to remove, try
opening the top cover and removing
the toner cartridge to release pressure
on the paper.
4 Close the rear door. (The levers
automatically return to their original
positions when the rear door is
closed.) Open and close the top
cover to clear the paper jam
message.
If a paper jam message persists, there
is still paper in the printer. Look for
paper in another location (page 72).

Chapter 4: Problem Solving

Clearing Jams from the Optional Duplexer
Look for jams in the following locations:
The Tray 2 area:
1 Slide Tray 2 out of the printer.
2 Slowly pull any paper out of the
printer.
The duplexer’s front cover:
3 From the front of the printer, grasp
the duplexer’s front cover (use the
grip in the center), pull it straight
toward you, and then lift it up to
remove.
4 Slowly pull any paper out of the
printer.
5 Replace the duplexer’s front cover,
and replace Tray 2.

Continued on the next page.

Chapter 4: Problem Solving

The rear section of the duplexer:
6 From the rear of the printer, use the
handles on both sides of the
duplexer to slide out the rear section
until it stops.
7 Slowly pull any paper out of the
duplexer.
The duplexer’s top cover:
8 Open the duplexer’s top cover.
9 Slowly pull any paper out of the
duplexer.
When all paper has been removed from
the duplexer, continue with step 10
below:
10 Close the duplexer’s top cover, and
push the rear section of the duplexer
back into the printer. Open and
close the top cover to clear the
paper jam message.
Note

To prevent further jams, make sure all
tray covers are in place.

Chapter 4: Problem Solving

Solving Repeated Paper Jams
If paper jams occur frequently, try the following:
• Check all the paper jam locations. A piece of paper might be stuck
somewhere in the printer. (See page 72.)
• Check that paper is correctly loaded in the trays, that the trays are
correctly adjusted for the loaded paper size, and that the trays are not
overfilled. (See the sections on loading paper, starting on page 30.)
• Check that all trays and paper handling accessories are completely
inserted into the printer. (If a tray is opened during a print job, this might
cause a paper jam.)
• Check that all covers and doors are closed. (If a cover or door is opened
during a print job, this might cause a paper jam.)
• Try printing to a different output bin (page 26).
• The sheets might be sticking together. Try bending the stack to separate
each sheet. Do not fan the stack.
• If you are printing from Tray 1, try feeding fewer sheets of paper or fewer
envelopes at a time.
• If you are printing with the optional duplexer, make sure the cable tray is
seated properly, and the Tray 2 cover is installed.
• Try turning the paper reforming setting on from the Configuration Menu
in the printer’s control panel (this will slow print speed). For more
information, see page B-14.
• If you are printing small sizes (such as index cards), make sure the paper
is oriented correctly in the tray (page 53).
• Turn over the stack of paper in the tray. Also try rotating the paper 180°.
• Try rotating paper (such as perforated or multi-sheet forms and labels) to
feed through the printer from a different orientation (page 47).
• Check the quality of the paper being printed. Damaged or irregular paper
should not be used.
• Use only paper that meets HP specifications (pages A-2 through A-13).
• Do not use paper that has already been used in a printer or copier. (Do
not print on both sides of envelopes, transparencies, vellum, or labels.)
• Check that the power supplied to the printer is steady, and meets printer
specifications (page A-17).
• Clean the printer (page 67).
• Contact an HP-authorized service or support provider to perform routine
printer maintenance. (See the HP Support pages at the front of this user’s
guide.)

Chapter 4: Problem Solving

Understanding Printer Messages
The following table explains messages that might display on the
printer’s control panel. Printer messages and their meanings are
listed in alphabetical order, with numbered messages following.
If a message persists:

• If a message persists requesting that you load a tray, or if a
•
Note

message indicates that a previous print job is still in the printer’s
memory, press [Go] to print or press [Cancel Job] to clear the
job from the printer’s memory.
If a message persists after performing all of the recommended
actions, contact an HP-authorized service or support provider.
(See the HP Support pages at the front of this user’s guide.)

Not all messages are described in this user’s guide (many are
self-explanatory).
Some printer messages are affected by the Auto Continue and
Clearable Warning settings from the Configuration Menu in the
printer’s control panel (page B-12).

Printer Messages
Message

Explanation or Recommended Action

ACCESS DENIED
MENUS LOCKED

The printer control panel function you are trying to access has been
locked to prevent unauthorized access.
See your network administrator.

BAD DUPLEXER
CONNECTION

The duplexer is not connected properly.
Re-install the duplexer.

BAD OPT TRAY
CONNECTION

The optional tray is not connected properly.
Re-install the optional tray.

CANNOT DUPLEX
REAR BIN OPEN

The printer cannot duplex because the rear output bin is open.
Close the rear output bin.

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

CHECK INPUT
DEVICE

The optional input tray cannot feed paper to the printer because a
door or paper guide is open.
Check the doors and paper guides.

alternates with

PAPER PATH OPEN
PLEASE CLOSE IT
CHOSEN LANGUAGE
NOT AVAILABLE

A print job requested a printer language that does not exist in the
printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language, or add the
requested language to the printer (if available).
Press [Go] to continue.

DISK DEVICE
FAILURE

The EIO disk had a critical failure and can no longer be used.
Remove the EIO disk and replace it with a new one.

DISK FILE
OPERATION FAILED

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

DISK FILE
SYSTEM IS FULL

Delete files from the EIO disk and then try again, or add a flash disk
DIMM. Download or delete files from HP JetAdmin, and download or
delete fonts from HP FontSmart. (See the software help for more
information.)

DISK IS
WRITE PROTECTED

The EIO disk is protected, and no new files can be written to it.
Disable the write protection through HP JetAdmin.

FLASH DEVICE
FAILURE

The flash disk DIMM had a critical failure and no longer can be used.
Remove the flash disk DIMM and replace it with a new one.

FLASH FILE
OPERATION FAILED

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

FLASH FILE
SYSTEM IS FULL

Delete files from the flash disk DIMM or add another one. Download
or delete files from HP JetAdmin, and download or delete fonts from
HP FontSmart. (See the software help for more information.)

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

FLASH IS
WRITE PROTECTED

The flash disk DIMM is protected, and no new files can be written to it.
Disable the write protection through HP JetAdmin.

INPUT DEVICE
CONDITION xx.yy

An input paper handling device has a condition that needs attention
before printing can resume.
See the documentation that came with the paper handling device for
assistance.

INSTALL FRONT
DUPLEX COVER

The printer is unable to print the current job, because the duplexer’s
front cover is not installed, or not inserted correctly.
Re-insert the duplexer’s front cover.

INSTALL TRAY x

The printer is unable to print the current job, because the specified
tray (x) is open or not inserted correctly.
Re-insert the specified tray.

LOADING
PROGRAM

Programs and fonts can be stored on the printer’s file system. At
bootup time these entities are loaded into RAM. (These entities can
take a long time to load into RAM depending on the size and number
of entities being loaded.) The specifies a sequence
number indicating the current program being loaded.

alternates with

DO NOT POWER OFF
MANUALLY FEED
[TYPE] [SIZE]

Load the requested paper into Tray 1.
Press [Go] if the desired paper is already loaded in Tray 1.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.

MEMORY FULL
STORED DATA LOST

There is no available memory in the printer. The current job might not
print correctly and some resources (such as downloaded fonts or
macros) might have been deleted.
You might want to add more memory to the printer (page C-1).

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

MEMORY SETTINGS
CHANGED

The printer changed its memory settings because it did not have
enough memory to use the previous settings for I/O Buffering and
Resource Saving. This usually occurs after removing memory from
the printer, adding a duplexer, or adding a printer language.
You might want to change memory settings for I/O Buffering and
Resource Saving (although default settings are usually best) or add
more memory to the printer (page C-1).

MEMORY SHORTAGE
JOB CLEARED

The printer did not have enough free memory to print the entire job.
The remainder of the job will not print and will be cleared from
memory.
Press [Go] to continue.
Change the Resource Saving setting from the printer’s control panel
(page C-6) or add more memory to the printer (page C-1).

MEMORY SHORTAGE
PAGE SIMPLIFIED

The printer had to compress the job in order to fit it in available
memory. Some data loss might have occurred.
Press [Go] to continue.
You might want to add more memory to the printer (page C-1).

OFFLINE

Press [Go] to place the printer online.

PERFORM PRINTER
MAINTENANCE

To ensure optimum print quality, the printer prompts you to have
routine maintenance performed every 150,000 pages. Contact an
HP-authorized service or support provider to perform routine printer
maintenance. (See the HP Support pages at the front of this user’s
guide.)

RAM DISK DEVICE
FAILURE

The RAM disk had a critical failure and can no longer be used.
Turn the printer off, and then turn the printer on to clear the message.

RAM DISK FILE
OPERATION FAILED

The requested operation could not be performed. You might have
attempted an illegal operation, such as trying to download a file to a
non-existent directory.

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

RAM DISK FILE
SYSTEM IS FULL

Delete files and then try again, or turn the printer off, and then turn
the printer on to delete all files on the device. (Delete files using
HP JetAdmin, HP FontSmart, or another software utility. See the
software help for more information.)
If the message persists, increase the size of the RAM disk. Change
the RAM disk size from the Configuration Menu in the printer’s control
panel (page B-13).

RAM DISK IS
WRITE PROTECTED

The RAM disk is protected, and no new files can be written to it.
Disable the write protection through HP JetAdmin.

TRAY x EMPTY

Load the empty tray (x) to clear the message.
If you do not load the specified tray, the printer will continue printing
from the next available tray, and the message will continue to display.

TRAY x LOAD
[TYPE] [SIZE]

Load the requested paper into the specified tray (x). (See the sections
on loading paper, starting on page 30.)
Ensure that the trays are correctly adjusted for size. The size
displayed on the front of the paper tray must match the size of paper
loaded in the tray. The tray type settings (and size for Tray 1) must be
set from the printer’s control panel (page 60).
If you are trying to print A4 or letter size paper, and this message
appears, make sure the default paper size is set correctly from the
Printing Menu in the printer’s control panel.
Press [Go] to print from the next available tray.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.

UNSUPPORTED SIZE
IN TRAY [YY]

An external paper handling device detected an unsupported paper
size. The printer will go offline until the condition is corrected.

USE [TYPE]
[SIZE] INSTEAD?

If the requested paper size or type is not available, the printer asks if
it should use another paper size or type instead.
Press [-Value+] to scroll through the available types and sizes. Press
[Select] to accept the alternate type or size.

WAIT FOR PRINTER
TO REINITIALIZE

The RAM disk setting has been changed from the printer’s control
panel. This change will not take effect until the printer reinitializes.

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

13.x PAPER JAM
[LOCATION]

Remove jammed paper from the specified location (page 72).
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the HP Support pages at the front of this user’s
guide.)

20 INSUFFICIENT
MEMORY

The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.
Press [Go] to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).

alternates with

PRESS GO TO
CONTINUE
21 PAGE TOO
COMPLEX
alternates with

PRESS GO TO
CONTINUE

22 EIO x
BUFFER OVERFLOW
alternates with

PRESS GO TO
CONTINUE
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with

PRESS GO TO
CONTINUE

The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.
Press [Go] to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in
the printer control panel, set PAGE PROTECT=ON, print the job, and
then return PAGE PROTECT=AUTO. (For more information, see
page B-12.) Do not leave PAGE PROTECT=ON; it might degrade
performance.
If this message appears often, simplify the print job.
Too much data was sent to the EIO card in the specified slot (x). An
improper communications protocol may be in use.
Press [Go] to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an
HP-authorized service or support provider. (See the HP Support
pages at the front of this user’s guide.)

Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality
cable (page 9). (Some non-HP parallel cables might be missing pin
connections, or might otherwise not conform to the IEEE-1284
specification.)
This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an HP driver that came with the printer
(page 15).
Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

22 SERIAL I/O
BUFFER OVERFLOW

Too much data was sent to the serial port.
Make sure the correct serial pacing option is selected from the I/O
Menu in the printer’s control panel (page B-18).
Print a menu map (page 100) and verify that the serial pacing item
(from the I/O Menu in the printer’s control panel) matches the setting
on the computer. (For more information on interface settings, see
page B-18.)
Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

alternates with

PRESS GO TO
CONTINUE

40 BAD SERIAL
TRANSMISSION
alternates with

PRESS GO TO
CONTINUE

40 EIO x BAD
TRANSMISSION
alternates with

The printer encountered an error while transferring data from the
computer.
The error might have occurred for several reasons:
• The computer was powered on or off while the printer was online.
• There was a network problem (if applicable).
• The printer’s baud rate or parity was not the same as the
computer’s. (The baud rate tells the printer how fast information will
be transferred from the computer to the printer.) Make sure the
printer is set for the same baud rate as the computer. The serial
baud rate setting can be accessed from the I/O Menu in the printer’s
control panel (page B-18).
Press [Go] to clear the error message and continue printing.

The connection has been broken between the printer and the EIO
card in the specified slot.
Press [Go] to clear the error message and continue printing.

PRESS GO TO
CONTINUE
41.3 UNEXPECTED
PAPER SIZE

The paper size you are trying to print is not the same as the settings
for the tray.
Make sure that all trays are correctly adjusted for size. The size
displayed on the front of the paper tray must match the size of paper
loaded in the tray. (The printer will continue trying to print the job until
size settings are correct.)
If you are trying to print from Tray 1, make sure the printer’s control
panel setting for paper size is correctly configured (page B-3).
After performing the actions above, press [Go]. The page containing
the error will automatically be reprinted. (Or, you might want to press
[Cancel Job] to clear the job from the printer’s memory.)

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

41.x
PRINTER ERROR

A temporary printing error occurred.
Press [Go]. The page containing the error will automatically be
reprinted.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

alternates with

PRESS GO TO
CONTINUE
50.x FUSER ERROR

An internal error has occurred. Turn the printer off, and then turn the
printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

51.x or 52.x
PRINTER ERROR

53.xy.zz
PRINTER ERROR

There is a problem with the printer’s memory. The DIMM that caused
the error will not be used. Values of x, y, and zz are as follows:
x = DIMM type

0 = ROM
1 = RAM

y = Device location

0 = Internal memory (ROM or RAM)
1 to 3 = DIMM slots 1, 2, or 3

zz = Error number
You might need to replace the specified DIMM.
Turn the printer off, and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

55 PRINTER ERROR
alternates with

PRESS GO TO
CONTINUE

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

56.x, 57.x,
58.x, or 59.x
PRINTER ERROR

A temporary printing error occurred.
Turn the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

62.x
PRINTER ERROR

There is a problem with the printer’s memory. The x value refers to
the location of the problem:
0 = Internal memory
1 to 3 = DIMM slots 1, 2, or 3
You might need to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

64.x
PRINTER ERROR

66.xy.zz INPUT
DEVICE FAILURE

An error occurred in an external paper handling device.
Press [Go] to clear the message. If the message will not clear, turn
the printer off, and then turn the printer on.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

alternates with

CHECK CABLES
AND CYCLE POWER
68 NVRAM ERROR
CHECK SETTINGS

An error occurred in the printer’s nonvolatile memory (NVRAM) and
one or more printer settings has been reset to its factory default.
Print a configuration page and check the printer settings to determine
which values have changed (page 101).
Hold down [Cancel Job] while turning the printer on. This will clean
up the NVRAM by removing old areas that are not being used.
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

68 NVRAM FULL
CHECK SETTINGS

The printer’s nonvolatile memory (NVRAM) is full. Some settings
might have been reset to the factory defaults.
Print a configuration page and check the printer settings to determine
which values have changed (page 101).
If this message persists, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s guide.)

Chapter 4: Problem Solving

Printer Messages (Continued)
Message

Explanation or Recommended Action

69.x
PRINTER ERROR

79.xxxx
PRINTER ERROR

The printer detected an error. The numbers (xxxx) indicate the
specific type of error.
Turn the printer off, and then turn the printer on. Try printing a job from
a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only
appears with a certain software application or print job, contact the
software vendor for assistance.)
If the message persists with different software applications and print
jobs, record the numbers that appear (xxxx) and contact an
HP-authorized service or support provider. (See the HP Support
pages at the front of this user’s guide.)

Chapter 4: Problem Solving

Correcting Output Quality Problems
Use the examples below to determine which output quality problem
you are experiencing, then see the following table to troubleshoot
the problem.
The examples below depict letter-size paper that has passed
through the printer long-edge first. (If the paper has passed through
the printer short-edge first, lines and repeating defects will run
vertically rather than horizontally.)

Note

Light Print or
Fade

Toner Specks
(front or back)

Gray
Background

Toner Smear

Misformed
Characters

Page Skew

Figure 23

Dropouts

Lines

Loose Toner

Repeating
Defects

Curl or Wave

Wrinkles or
Creases

Examples of Output Quality Problems

Chapter 4: Problem Solving

✓

Wrinkles or
Creases

✓

Curl or Wave

✓

Page Skew

✓

Misformed
Characters

✓

Repeating
Defects

Loose Toner

✓

Lines

✓

Dropouts

Toner Smear

Gray Background

Toner Specks

Light Print or Fade

✓

3. Make sure EconoMode is off in the
software and in the control panel
(page B-6).

✓
✓ ✓ ✓1

✓ ✓1

✓

✓1

✓

✓ ✓ ✓

4. Turn over the stack of paper in the tray.
Also try rotating the paper 180°.

✓ ✓ ✓

5. Check the paper (or other print media)
type and quality (pages A-2
through A-13).

✓ ✓ ✓

6. Check the printer’s environment
(page A-17).

✓

7. Make sure paper is loaded correctly and
that the guides fit properly against the
paper stack. (See the sections on
loading paper, starting on page 30.)

✓ ✓

8. Print to a different output bin (page 26).

✓

9. Adjust the toner density setting
(page B-6).

✓ ✓ ✓
✓

✓

10. From the Configuration Menu in the
printer’s control panel, turn the paper
reforming setting on (page B-14).
11. Change the fuser mode setting to High
(page B-4) or choose rough paper type
from the printer driver (page 60).

✓ ✓
✓

1. Print a few more pages to see if the
problem will correct itself.
2. Clean the inside of the printer (page 67)
or use the printer’s cleaning page
(page 69).

✓

Troubleshooting Steps
(Follow the steps in the
order they are listed.)

12. Change the fuser mode setting to Low
(page B-4).
13. Redistribute the toner in the toner
cartridge (page 65).

✓ ✓

✓

14. Install a new HP toner cartridge. (See
instructions with the toner cartridge.)

✓

15. To alternate small and standard paper,
from the Configuration Menu set

SMALL PAPER SPEED=SLOW.

✓ ✓

✓

✓ ✓

✓

✓ ✓ ✓

16. After trying all the steps suggested
above, contact an HP-authorized
service or support provider. (See the
HP Support pages at the front of this
user’s guide.)

1.Paper might be too smooth.

Chapter 4: Problem Solving

Determining Printer Problems
Troubleshooting Flowchart
If the printer is not responding properly, use the flowchart to
determine the problem. If the printer does not pass a step, follow
the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in
this user’s guide, contact an HP-authorized service or support
provider. (See the HP Support pages at the front of this user’s
guide.)
Note

Macintosh users: For more troubleshooting information, see
page 97.

Does the control panel display READY?

YES

Go to step

The display is
blank and the
printer’s fan is
off.

Check the power
cord connections
and the power
switch.

The display is
blank but the
printer’s fan is
on.

Press any control
panel key to see if
the printer
responds. Turn
the printer off,
Plug the printer
and then turn the
into a different
printer on. If this
outlet.
does not work,
contact an
Check that the
HP-authorized
power supplied to service or
the printer is
support provider.
steady, and
(See the HP
meets printer
Support pages at
specifications
the front of this
(page A-17).
user’s guide.)

The display is
in the wrong
language.

Turn the printer
off. Hold down
[Select] while
turning the printer
on. Press
[-Value+] to scroll
through the
available
languages. Press
[Select] to save
the desired
language as the
new default.
Press [Go] to
return to READY.

The display
shows garbled
or unfamiliar
characters.

A message
other than
READY is
displayed.

Make sure the
Go to page 79.
desired language
is selected from
the control panel.
Turn the printer
off, and then turn
the printer on.

Chapter 4: Problem Solving

Can you print a configuration page?

YES

Go to step

Print a configuration page to
verify that the printer is feeding
paper correctly (page 101).

A
configuration
page does not
print.

Check that all trays are properly
loaded, adjusted, and installed in the
printer. (See the sections on loading
paper, starting on page 30.)

A blank
page prints.

A message other
than READY or

PRINTING
CONFIGURATION
is displayed.

Check that the sealing tape is not still Go to page 79.
in the toner cartridge. (See the getting
started guide or the instructions that
came with the toner cartridge.)

From the computer, check the print The toner cartridge might be empty.
queue or print spooler to see if the Install a new toner cartridge.
printer has been paused. If there are
problems with the current print job,
or if the printer is paused, a
configuration page will not print.
(Press [Cancel Job] and try Step 2
again.)

Chapter 4: Problem Solving

YES

3 Can you print from a software application?

Go to step

Print a short document from a software
application.

A PS error
page or list of
commands prints.

The job will
not print.

If the job will not print, and a message is displayed, see page 79.
From the computer, check to see if the printer has been paused.
If the printer is on a network, check that you are printing to the correct printer. To verify
that it is not a network problem, connect the computer directly to the printer with a
parallel cable, change the port to LPT1, and try to print.
Check the interface cable connections. Disconnect and reconnect the cable at the
computer and the printer.
Test the cable by trying it on another computer (if possible).
If you are using a parallel connection, make sure the cable is IEEE-1284 compliant
(page A-19).
If the printer is on a network, print a configuration page (page 101) and verify in the
Protocol Information that the server name and the node name match the names in the
printer driver.
To verify that it is not a computer problem, print from another computer (if possible).
Make sure the print job is being sent to the correct port (LPT1, or network printer port,
for example).
Check that you are using the proper printer driver (page 17).

The printer might
have received a
nonstandard PS
code. From the
Configuration Menu
in the printer’s
control panel, set
PERSONALITY to PS
for this print job
only. After the job
has printed, return
the setting to AUTO
(page B-10).
Make sure the print
job is a PS job, and
that you are using
the PS driver.
The printer might
have received PS
code when it is set
to PCL. From the
Configuration
Menu, set
PERSONALITY to
AUTO (page B-10).

Reinstall the printer driver. (See the getting started guide.)
Check that the port is configured and working properly. (One way to check this is to
connect another printer to that port and print.)
If printing with the PS driver, from the Printing Menu in the printer’s control panel, set
PRINT PS ERRORS=ON, then print the job again. If an error page prints, see the instructions
in the next column.
From the Configuration Menu in the printer’s control panel, make sure that
PERSONALITY=AUTO (page B-10).
You might be missing a printer message that could help you solve the problem. From
the Configuration Menu in the printer’s control panel, temporarily turn the Clearable
Warnings and Auto Continue settings off (page B-12) and then print the job again.

Chapter 4: Problem Solving

4 Does the job print as expected? (Continued on the following page.)

Print is garbled
or only a
portion of the
page prints.

Check that you are using the proper
printer driver (page 18).
The data file sent to the printer might
be corrupt. To test, try printing it on
another printer (if possible), or try a
different file.
Check the interface cable
connections. Test the cable by trying
it on another computer (if possible).
Replace the printer cable with a
high-quality cable (page 9).
Reduce the job’s complexity, print at
a lower resolution (page B-5), or
install more printer memory
(page C-1).
You might be missing a printer
message that could help you solve
the problem. From the Configuration
Menu in the printer’s control panel,
temporarily turn the Clearable
Warnings and Auto Continue settings
off (page B-12) and then print the job
again.

Chapter 4: Problem Solving

Printing
stops in the
middle of
the job.

[Cancel Job]
might have been
pressed.
Check that the
power supplied to
the printer is
steady, and
meets printer
specifications
(page A-17).

Print speed is
slower than
expected.

A control panel
setting is not
taking effect.

Simplify the print
job.

Check settings in
the printer driver
or software
application.
(Printer driver
and software
commands
override control
panel settings.)

Add more
memory to the
printer
(page C-1).
Turn banner
pages off. (See
your network
administrator.)
From the
Configuration
Menu in the
printer’s control
panel, turn the
paper reforming
setting off
(page B-14).

Does the job print as expected? (continued)

YES

Go to step 5.

The print
job is not
formatted
correctly.

Pages are
not fed
correctly or are
damaged.

There are
print quality
problems.

Check that you are using the proper
printer driver (page 18).

Make sure paper is loaded correctly
and that the guides are not too tight
or too loose against the paper stack.
Check the software settings. (See the (See the sections on loading paper,
software help.)
starting on page 30.)
Try a different font.
Downloaded resources might have
been lost. You might need to
download them again.

If you are having problems printing
custom-size paper, see page 53.

Adjust the print
resolution
(page B-5).
Check that REt is
on (page B-5).
Go to page 89.

If pages are wrinkled or curled, or if
the image is skewed on the page, see
page 89.

Chapter 4: Problem Solving

5 Does the printer select the proper trays,

YES

output locations, and paper handling
accessories?

An optional
accessory is not
working
properly.

The printer
pulls from the
wrong tray.

Make sure paper trays are correctly
configured for paper size and type
(page 60). Print a configuration
page to see current tray settings
(page 101).
Make sure the tray selection (or
paper type) in the printer driver or
software application is set correctly.
(The printer driver and software
application settings override the
printer’s control panel settings.)
If you do not want to print from
Tray 1, remove any paper loaded in
the tray or change the TRAY 1 MODE
setting to CASSETTE (page 58). By
default, paper loaded in Tray 1 will be
printed first.
If you want to print from Tray 1, but
cannot select the tray from a
software application, see page 58.

For other
problems,
check the
Contents, the
Index, or
the printer
software help.

A message other
than READY is
displayed.

Go to page 79.
Print a configuration page to verify
that the accessory is installed
properly and is functional (page 101).
Configure the printer driver for the
installed accessories (see the
software help).
Turn the printer off, and then turn the
printer on.
Verify that you are using the correct
optional accessory for the printer.
If the optional duplexer will not
duplex, check that the rear output bin
is closed.
If the optional duplexer will not
duplex, you might need to install more
memory (page C-1).

Chapter 4: Problem Solving

Troubleshooting Flowchart for
Macintosh Users
1

Can you print from a software application?

Go to step 2.

Print a short document from a
software application.

The Macintosh
computer is not
communicating
with the printer.

Make sure the printer’s control panel displays READY
(page 91).
Make sure the correct printer driver is selected in the
Chooser. (There will be a printer icon beside the name.)
If the printer resides on a network with multiple zones,
make sure the correct zone is selected in the AppleTalk
Zones box in the Chooser.
Make sure the correct printer has been chosen in the
Chooser by printing a configuration page (page 101).
Make sure the name of the printer displayed on the
configuration page matches the printer in the Chooser.
Make sure AppleTalk is active. (Select this in the
Chooser.)
Make sure the computer and printer are on the same
network. From Control Panels in the Apple menu, select
the Network (or the AppleTalk) control panel and then
choose the correct network (for example, LocalTalk or
EtherTalk).

YES

Auto Setup
did not
automatically
set up the
printer.

The printer
driver icon
does not
appear in the
Chooser.

Set up the printer
manually by
selecting
Configure.

Make sure the
LaserWriter
Chooser
extension
resides in the
Extensions
folder. If it is not
present
anywhere on
your system,
then obtain the
Macintosh
LaserWriter
driver from
Apple.

Reinstall the
printer software.
(See the getting
started guide.)
Select an
alternate PPD
(page 99).
The PPD might
have been
renamed. If so,
select the
renamed PPD
(page 99).

Chapter 4: Problem Solving

2 Does the job print as expected?

YES

The print job is
not sent to the
desired printer.

Another printer with the same or
similar name might have received
the print job. Verify that the printer
name matches the name selected in
the Chooser (page 99).

The print job
has incorrect
fonts.

If you are printing an .EPS file, try
downloading the fonts contained in
the .EPS file to the printer before
printing. Use the HP LaserJet Utility
(page 21).
If the document is not printing with
New York, Geneva, or Monaco fonts,
go into the Page Setup dialog box,
and select Options to deselect
substituted fonts.

Chapter 4: Problem Solving

For other
problems,
check the
Contents, the
Index, the printer
software help, or
page 91.

The computer
cannot be used
while the printer
is printing.

Turn Background
Printing on in the
Chooser. Status
messages will be
redirected to the
Print Monitor,
allowing the
computer to
continue working
while the printer is
printing.

Selecting an Alternate PPD
1 Open the Chooser from the Apple menu.
2 Click the LaserWriter icon.
3 If you are on a network with multiple zones, select the zone in the
AppleTalk Zones box where the printer is located.
4 Click the printer name you want to use in the Select a PostScript
Printer box. (Double-clicking will immediately generate the next
few steps.)
5 Click Setup... (This button might read Create for first-time setup.)
6 Click Select PPD....
7 Find the desired PPD in the list and click Select. If the desired
PPD is not listed, choose one of the following options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The generic
PPD allows you to print, but limits your access to printer
features.
8 In the Setup dialog box, click Select, and then click OK to return
to the Chooser.
Note

If you manually select a PPD, an icon might not appear next to the
selected printer in the Select a PostScript Printer box. In the
Chooser, click Setup, click Printer Info, and then click Update Info
to bring up the icon.
9 Close the Chooser.

Renaming the Printer
If you are going to rename the printer, do this before selecting the
printer in the Chooser. If you rename the printer after selecting it in
the Chooser, you will have to go back into the Chooser and reselect
it.
Use the Set Printer Name feature in the HP LaserJet Utility to
rename the printer.

Chapter 4: Problem Solving

Checking the Printer’s Configuration
From the printer’s control panel, you can print pages that give details
about the printer and its current configuration. The following
information pages are described here:

• Menu Map
• Configuration Page
• PCL or PS Font List
For a complete list of the printer’s information pages, see the
Information Menu in the printer’s control panel (page B-2).

Menu Map
To see the current settings for the menus and items available in the
control panel, print a control panel menu map:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT MENU MAP appears.
3 Press [Select] to print the menu map.
You might want to store the menu map near the printer for reference.
The content of the menu map varies, depending on the options
currently installed in the printer. (Many of these values can be
overridden from the printer driver or software application.)
For a complete list of control panel items and possible values, see
page B-1. To change a control panel setting, see page 13.

100

Chapter 4: Problem Solving

Configuration Page
Use the configuration page to view current printer settings, to help
troubleshoot printer problems, or to verify installation of optional
accessories, such as memory (DIMMs), paper trays, and printer
languages.
Note

If an HP JetDirect print server card is installed, a JetDirect
configuration page will print out as well.
To print a configuration page:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT CONFIGURATION appears.
3 Press [Select] to print the configuration page.
Figure 24 is a sample configuration page. Numbers in the sample
printout match the numbers in the table. The content of the
configuration page varies, depending on the options currently
installed in the printer.

Chapter 4: Problem Solving

101

Figure 24

Sample Configuration Page

Printer Information

2 Installed Personalities
and Options

Lists the serial number, HP JetSend IP addresses, page
counts, and other information for the printer.
Lists all printer languages that are installed (such as PCL and
PS) and lists options that are installed in each DIMM slot and
EIO slot.

Event Log

Lists the number of entries in the log, the maximum number
of entries viewable, and the last three entries.

Memory

Lists printer memory, PCL Driver Work Space (DWS), and I/O
buffering and resource saving information.

Security

Lists the status of the printer’s control panel lock, control panel
password, and disk drive.

Paper Trays and
Options

102

Lists the size settings for all trays and lists optional paper
handling accessories that are installed.

Chapter 4: Problem Solving

PCL or PS Font List
Use the font lists to see which fonts are currently installed in the
printer. (The font lists also show which fonts are resident on an
optional hard disk or flash DIMM.)

To print a PCL or PS font list:
1 Press [Menu] until INFORMATION MENU appears.
2 Press [Item] until PRINT PCL FONT LIST or PRINT PS FONT LIST
appears.
3 Press [Select] to print the font list.
The PS font list shows the PS fonts installed, and gives a sample
of those fonts. The following describes the information that can be
found on the PCL font list:

• Font gives the font names and samples.
• Pitch/Point indicates the pitch or point size of the font.
• Escape Sequence (a PCL programming command) is used to
select the designated font. (See the legend at the bottom of the
font list page.)
Note

For step-by-step instructions on using printer commands to select
a font with DOS applications, see page D-7.

• Font # is the number used to select fonts from the printer’s control

•

panel (not the software application). Do not confuse the font #
with the font ID, described below. The number indicates the DIMM
slot where the font is stored.
• SOFT: Downloaded fonts, which stay resident in the printer until
other fonts are downloaded to replace them, or until the printer
is turned off.
• INTERNAL: Fonts that permanently reside in the printer.
Font ID is the number you assign to soft fonts when you download
them through software.

Chapter 4: Problem Solving

103

104

Chapter 4: Problem Solving

5
Service and Support
Hewlett-Packard Warranty Statement
HP PRODUCT

DURATION OF
WARRANTY

HP LaserJet 5000, 5000 N, and 5000 GN
printers

1-year, return to
HP

1 HP warrants HP hardware, accessories, and supplies against
defects in materials and workmanship for the period specified
above. If HP receives notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective.Replacement products may be either
new or like-new.
2 HP warrants that HP software will not fail to execute its
programming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute
its programming instructions due to such defects.
3 HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4 HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5 The warranty period begins on the date of the delivery or on the
date of installation if installed by HP. If customer schedules or
delays HP installation more than 30 days after delivery, warranty
begins on the 31st day from delivery.

Chapter 5: Service and Support

105

6 Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or
maintenance.
7 TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE
WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8 HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the
product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are determined
by a court of competent jurisdiction to have been directly caused
by a defective HP product.
9 TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN
THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED
ABOVE, IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
10FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED,
DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Service During and After the Warranty Period

• If printer hardware fails during the warranty period, contact an
•
•

106

HP-authorized service or support provider. (See the HP Support
pages at the front of this user’s guide.)
If printer hardware fails after the warranty period, and you have
an HP Maintenance Agreement or HP Support Pack, request
service as specified in the agreement.
If you do not have an HP Maintenance Agreement or HP Support
Pack, contact an HP-authorized service or support provider. (See
the HP Support pages at the front of this user’s guide.)

Chapter 5: Service and Support

Limited Warranty for Toner Cartridge Life
Note

The warranty below applies to the toner cartridge that came with
this printer.
This warranty supersedes all previous warranties (7/19/96).
HP toner cartridges are warranted to be free from defects in
materials and workmanship until the HP toner is depleted. The
warranty covers any defects or malfunctions in a new
Hewlett-Packard toner cartridge.

How long does the
coverage last?

The coverage lasts until the HP toner is depleted, at which time
the warranty expires.

How do I know when the
HP toner is running out?

The TONER LOW message on the printer’s control panel display
provides the first indication that toner is low. (Toner will likely run
out in the next 100-300 sheets of paper.)

What will HP do?

HP will, at HP’s option, either replace products which prove to
be defective or refund the purchase price. If possible, please
attach a print-out sample illustrating what the defective cartridge
is printing.

What does this warranty
not cover?

The warranty does not cover cartridges which have been
refilled, are emptied, are abused, are misused, or are tampered
with in any way.

How do I return the faulty
cartridge?

In the event the cartridge proves to be defective, return the
cartridge to the place of purchase, where the cartridge will be
replaced (include a print sample illustrating the defect).

How does State, Province
or Country Law apply?

This limited warranty gives you specific legal rights, and you
may also have other rights which vary from state to state,
province to province, or country to country. This limited warranty
is the sole warranty on the HP toner cartridge and supersedes
any other warranty relating to this product.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,
INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.

Chapter 5: Service and Support

107

Service Information Form
WHO IS RETURNING THE EQUIPMENT?

Date:

Person to contact:

Phone: (

)

Alternate contact:

Phone: (

)

Return shipping address:

Special shipping instructions:

WHAT IS BEING SENT?
Model name:

Model number:

Serial number:

Please attach any relevant printouts when returning equipment. DO NOT ship accessories (manuals, cleaning supplies,
etc.) that are not required to complete the repair.

WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the
failure occurred? What software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Give manufacturer and model number.)
Personal computer:

Modem:

Network:

4. Additional comments:

HOW WILL YOU PAY FOR THE REPAIR?

Under warranty

Purchase/received date: ____________________________
(Enclose proof of purchase or receiving document with original received date.)

Maintenance contract number: ______________________
Purchase order number: ___________________________
Except for contract and warranty service, a purchase order number and/or authorized
signature must accompany any request for service. If standard repair prices do not apply,
a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized Repair Center.
Authorized signature: ______________________________
Billing address:

108

Phone: ________________

Special billing instructions:

Chapter 5: Service and Support

HP Software License Terms
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE
SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT,
YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
The following License Terms govern your use of the accompanying Software unless you have a separate
signed agreement with HP.
License Grant
HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may not modify the Software or disable any licensing or
control features of the Software. If the Software is licensed for “concurrent use”, you may not allow
more than the maximum number of authorized users to Use the Software concurrently.
Ownership
The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title
to, or ownership in, the Software and is not a sale of any rights in the Software. HP’s third party suppliers
may protect their rights in the event of any violation of these License Terms.
Copies and Adaptations
You may only make copies or adaptations of the Software for archival purposes or when copying or
adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright
notices in the original Software on all copies or adaptations. You may not copy the Software onto any
public network.
No Disassembly or Decryption
You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In
some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon
request, you will provide HP with reasonably detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation
of the Software.
Transfer
Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must
deliver the Software, including any copies and related documentation, to the transferee. The transferee
must accept these License Terms as a condition to the transfer.
Termination
HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon
termination, you must immediately destroy the Software, together with all copies, adaptations, and
merged portions in any form.
Export Requirements
You may not export or reexport the Software or any copy or adaptation in violation of any applicable
laws or regulations.
U.S. Government Restricted Rights
The Software and any accompanying documentation have been developed entirely at private expense.
They are delivered and licensed as “commercial computer software” as defined in DFARS
252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as
a “commercial item” as defined in FAR 2.101 (a), or as “Restricted computer software” as defined in
FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is
applicable. You have only those rights provided for such Software and any accompanying
documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the
product involved.

Chapter 5: Service and Support

109

Worldwide Sales and Service Offices
Worldwide Sales and Service Offices
Before calling an HP Sales and
Service office, be sure to
contact the appropriate
Customer Support Center
number listed in the front of this
user’s guide.

Argentina:
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone:
(54) (1) 787-7100
Fax:
(54) (1) 787-7213

Australia:
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone:
(61) (3) 272-2895
Fax:
(61) (3) 898-7831
Hardware Repair Center:
Phone:
(61) (3) 272-8000
Extended Warranty Support:
Phone:
(61) (3) 272-2577
Customer Information Center:
Phone:
(61) (3) 272-8000

Austria:
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone:
(43) (1) 25000-555
Fax:
(43) (1) 25000-500

Belgium:
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone:
(32) (2) 778-31-11
Fax:
(32) (2) 763-06-13

Brazil:
Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone:
(55) (11)- 7296-8000

Canada:
Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone:
(1) (514) 697-4232
Fax:
(1) (514) 697-6941

Chile:

China:
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone:
(86) (10) 6505-3888,
x. 5450
Fax:
(86) (10) 6505-1033

Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile

Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone:
(1) (905) 206-4725
Fax:
(1) (905) 206-4739

Colombia:

Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogota, Colombia

110

Hardware Repair Center and
Extended Warranty Support:
Phone:
(86) (10) 6262-5666
x. 6101/2
(86) (10) 6261-4167
Czech Republic:
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone:
(42) (2) 613-07111
Fax:
(42) (2) 471-7611

Chapter 5: Service and Support

Denmark:
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone:
(45) 99-1000
Fax:
(45) 4281-5810

Worldwide Sales and Service Offices (Continued)
Far East Region:
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone:
(852) 2599-7777
Fax:
(852) 2506-9261

Finland:
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone:
(358) (9) 887-21
Fax:
(358) (9) 887-2477

France:
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone:
(33) (146) 10-1700
Fax:
(33) (146) 10-1705

Greece:
Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone:
(30) (1) 689-6411
Fax:
(30) (1) 689-6508

Hungary:
Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone:
(36) (1) 343-0550
Fax:
(36) (1) 122-3692

Hardware Repair Center:
Phone:
(852) 2599-7000
Extended Warranty Support:
Phone:
(852) 2599-7000
Customer Information Center:
Phone:
(852) 2599-7066
Germany:
Hewlett-Packard GmbH
Herrenberger Strasse 130
71034 Böblingen
Phone:
(49) (180) 532-6222
(49) (180) 525-8143
Fax:
(49) (180) 531-6122

Hardware Repair Center:
Phone:
(36) (1) 343-0312
Customer Information Center:
Phone:
(36) (1) 343-0310
India:
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone:
(91) (11) 647-2311
Fax:
(91) (11) 646-1117

Italy:
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone:
(39) (2) 921-21
Fax:
(39) (2) 921-04473

Hardware Repair Center:
Phone:
(81) (4) 7355-6660
Fax:
(81) (4) 7352-1848

Hardware Repair Center and Extended
Warranty Support:
Phone:
(91) (11) 642-5073
(91) (11) 682-6042
Korea:
Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax:
(82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)

Japan:
Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone:
(81) (3) 3335-8333
Fax:
(81) (3) 3335-8338

Latin American Headquarters:
5200 Blue Lagoon Drive, Suite 950
Miami, FL 33126 USA
Phone:
(1) (305) 267-4220

México:
Hewlett-Packard de México, S.A. de
C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone:
011-525-265-3330
Outside Mexico City
Phone:
01-800-22147

Chapter 5: Service and Support

111

Worldwide Sales and Service Offices (Continued)
Middle East/Africa:
ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone:
(41) (22) 780-4111

Netherlands:
Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone:
(31) (020) 606-87-51
Fax:
(31) (020) 547-7755

New Zealand:
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone:
(64) (9) 356-6640
Fax:
(64) (9) 356-6620
Hardware Repair Center and
Extended Warranty Support:
Phone:
(64) (9) 0800-733547
Customer Information Center:
Phone:
(64) (9) 0800-651651

Norway:
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone:
(47) 2273-5600
Fax:
(47) 2273-5610

Poland:
Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone:
(48-22) 608-77-00
Fax:
(48-22) 608-76-00

Russia:
AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira
VVC
Phone:
(7) (95) 928-6885
Fax:
(7) (95) 974-7829

Singapore:
Hewlett-Packard Singapore (Sales)
Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone:
(65) 275-3888
Fax:
(65) 275-6839

Spain:
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone:
(34) (1) 626-1600
Fax:
(34) (1) 626-1830

Sweden:
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone:
(46) (8) 444-2000
Fax:
(46) (8) 444-2666

Taiwan:
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone:
(886) (02) 717-0055
FAX:
(886) (02) 514-0276

Thailand:
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
2199 Rama 4 Rd, Klongton
Klintoey, Bangkok 10110
Thailand
Phone:
(66) (2) 666-3900-34
Fax:
(66) (2) 666-3935-37

Hardware Repair Center and
Customer Information Center:
Phone:
(65) 272-5300
Extended Warranty Support:
Phone:
(65) 272-5333
Switzerland:
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone:
(41) (084) 880-11-11
Fax:
(41) (1) 753-7700

Hardware Repair Center, call:
North
(886) (02) 717-9673
Central
(886) (04) 327-0153
South
(886) (080) 733-733
Extended Warranty Support Contact:
Phone:
(886) (02) 714-8882

Turkey:
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone:
(90) (212) 224-5925
Fax:
(90) (212) 224-5939

112

United Kingdom:
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone:
(44) (134) 436-9222
Fax:
(44) (134) 436-3344

Chapter 5: Service and Support

Hardware Repair Center and
Extended Warranty Support Contact:
Phone:
(66) (2) 661-3900
x. 6001/ 6002
Customer Information Center:
Phone:
(66) (2) 661-3900
x. 3211
Fax:
(66) (2) 661-3943
Venezuela:
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone:
(58) (2) 239-4244
Fax:
(58) (2) 239-3080

A
Specifications
Overview
This appendix includes:

• Paper specifications
• Printer specifications
• Cable specifications

Specifications

A-1

Paper Specifications
HP LaserJet printers produce excellent print quality. This printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, vellum, and
custom-size paper. Properties such as weight, grain, and moisture
content are important factors affecting printer performance and
output quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this manual. Paper that does not
meet these guidelines may cause the following problems:

• poor print quality
• increased paper jams
• premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media.
Hewlett-Packard Company cannot recommend the use of other
brands. Because they are not HP products, HP cannot influence or
control their quality.

Note

It is possible for paper to meet all of the guidelines in this manual
and still not produce satisfactory results. This might be the result of
improper handling, unacceptable temperature and humidity levels,
or other variables over which Hewlett-Packard has no control.
Before purchasing a large quantity of paper, make sure it meets the
requirements specified in this user’s guide and in the HP LaserJet
Printer Family Paper Specification Guide. (To order the guide, see
page 10.) Always test paper before purchasing a large quantity.

Caution

A-2

Using paper outside HP specifications may cause problems for the
printer, requiring repair. This repair is not covered by the
Hewlett-Packard warranty or service agreements.

Specifications

Supported Sizes and Weights of Paper
Tray 1

Dimensions1

Minimum Size
(custom)

3 by 5 in
(76 by 127 mm)

Maximum Size
(custom)

12.28 by 18.5 in
(312 by 470 mm)

Transparencies

Labels

Envelopes

Same as minimum
and maximum paper
sizes listed above.

Weight

Capacity2

16 to 53 lb
(60 to 199 g/m2)

100 sheets of 20 lb
(75 g/m2) paper

Thickness:
0.0039 in to 0.0045 in
(0.099 to 0.114 mm)

75 transparencies

Thickness:
0.005 in to 0.007 in
(0.127 mm to
0.178 mm)

50 labels

20 to 28 lb
(75 to 105 g/m2)

10 envelopes

1. The printer supports a wide range of paper sizes. Check the printer software for supported sizes. To print
custom-size paper, see page 50.
2. Capacity may vary depending on paper weight and thickness, and environmental conditions.

Specifications

A-3

Tray 2
or Optional
250-Sheet Tray

Dimensions1

Letter

8.5 by 11 in
(216 by 279 mm)

8.3 by 11.7 in
(210 by 297 mm)

Executive

7.25 by 10.5 in
(184 by 267 mm)

Legal

8.5 by 14 in
(216 by 356 mm)

B5 (JIS)

7.2 by 10 in
(182 by 257 mm)

5.8 by 8.2 in
(148 by 210 mm)

11 x 17

11 by 17 in
(279 by 432 mm)

11.7 by 16.5 in
(297 by 420 mm)

B4 (JIS)

10.1 by 14.3 in
(257 by 364 mm)

Weight

Capacity2

16 to 28 lb
(60 to 105 g/m2)

250 sheets of 20 lb
(75 g/m2) paper

1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.
2. Capacity may vary depending on media weight and thickness, and environmental conditions.

A-4

Specifications

500-Sheet Tray
(Optional)

Dimensions1

Letter
Letter-R3

8.5 by 11 in
(216 by 279 mm)

A4
A4-R3

8.3 by 11.7 in
(210 by 297 mm)

Executive

7.25 by 10.5 in
(184 by 267 mm)

Legal

8.5 by 14 in
(216 by 356 mm)

B5 (ISO)

6.9 by 9.9 in
(176 by 250 mm)

B5 (JIS)

7.2 by 10 in
(182 by 257 mm)

5.8 by 8.2 in
(148 by 210 mm)

11 x 17

11 by 17 in
(279 by 432 mm)

11.7 by 16.5 in
(297 by 420 mm)

B4 (JIS)

10.1 by 14.3 in
(257 by 364 mm)

Custom4

5.8 by 8.2 to
11.7 by 16.5 in
OR
11 by 17 in
(148 by 210 to
297 by 419
OR
280 by 432 mm)

1.
2.
3.
4.

Weight

Capacity2

16 to 28 lb
(60 to 105 g/m2)

500 sheets of 20 lb
(75 g/m2) paper

The printer supports a wide range of media sizes. Check the printer software for supported sizes.
Capacity may vary depending on media weight and thickness, and environmental conditions.
To print rotated paper, see page 47.
To print custom-size paper, see page 50.

Specifications

A-5

Optional Duplex
Printing
Accessory
(duplexer)

Dimensions1

Minimum

5.8 by 8.3 inches
(148 by 210 mm)

Maximum

11.7 by 17 inches
(297 by 432 mm)

Weight

16 to 28 lb
(60 to 105 g/m2)

1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.

Supported Types of Paper
The printer supports the following types of paper:

• plain
• letterhead
• prepunched
• bond
• color
• rough
• vellum

A-6

Specifications

• preprinted
• transparency
• labels
• recycled
• card stock
• user-defined (5 types)

Guidelines for Using Paper
For best results, use conventional 20 lb (75 g/m2) paper. Make sure
the paper is of good quality, and free of cuts, nicks, tears, spots,
loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond
or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to
the printer.
Symptom

Problem with Paper

Solution

Poor print quality or toner
adhesion.
Problems with feeding.

Too moist, too rough, too
smooth, or embossed; faulty
paper lot.

Try another kind of paper,
between 100-250 Sheffield,
4-6% moisture content.

Dropouts, jamming, curl.

Stored improperly.

Store paper flat in its
moisture-proof wrapping.

Increased gray background
shading.

Too heavy.

Use lighter paper.
Open the rear output bin.

Excessive curl.
Problems with feeding.

Too moist, wrong grain
direction or short-grain
construction.

Open the rear output bin.
Use long-grain paper.
Set PAPER REFORMING=ON
(page B-14).
Set FUSER MODE=LOW
(page B-4).

Jamming, damage to printer.

Cutouts or perforations.

Do not use paper with cutouts
or perforations.

Problems with feeding.

Ragged edges.

Use good quality paper.

Note

Do not use letterhead paper that is printed with low-temperature
inks, such as those used in some types of thermography.
Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with the printer’s temperature (392° F or 200° C for
0.1 second).

Specifications

A-7

Paper Weight Equivalence Table
Use this table to determine approximate equivalent points in weight
specifications other than U.S. bond weight. For example, to
determine the equivalent of 20 lb U.S. bond weight paper in U.S.
cover weight, locate the bond weight (in row 3, second column) and
scan across the row to the cover weight (in the fourth column). The
equivalent is 28 lb.
Shaded areas indicate a standard weight for that grade.
U.S.
Post
Card1
thickness
(mm)

U.S.
Bond
Weight
(lb)

U.S.
Text/
Book
Weight
(lb)

U.S.
Cover
Weight
(lb)

U.S.
Bristol
Weight
(lb)

U.S.
Index
Weight
(lb)

U.S.
Tag
Weight
(lb)

Europe
Metric
Weight
(g/m2)

Japan
Metric
Weight
(g/m2)

100

105

120

128

135

.18

100

148

.19

107

157

.20

110

100

163

.23

119

108

176

134

110

122

199

1. U.S. Post Card measurements are approximate. Use for reference only.

A-8

Specifications

Labels
Caution

To avoid damaging the printer, use only labels recommended for
use in laser printers.
If you have problems printing labels, use Tray 1 and open the rear
output bin.
Never print on the same sheet of labels more than once.

Label Construction
When selecting labels, consider the quality of each component:

• Adhesives: The adhesive material should be stable at 392° F
•
•
•

(200° C), the printer’s maximum temperature.
Arrangement: Only use labels with no exposed backing between
them. Labels can peel off sheets with spaces between the labels,
causing serious jams.
Curl: Prior to printing, labels must lie flat with no more than
0.5 inch (13 millimeters) of curl in any direction.
Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.

To print sheets of labels, see page 44.

Transparencies
Transparencies used in the printer must be able to withstand 392° F
(200° C), the printer’s maximum temperature. Close the rear output
bin to print transparencies to the top output bin.
Caution

To avoid damaging the printer, use only transparencies
recommended for use in laser printers.
If you have problems printing transparencies, use Tray 1.
To print transparencies, see page 46.

Specifications

A-9

Vellum
Vellum is special lightweight paper similar to parchment. Print
vellum from Tray 1 only, and open the rear output bin. Do not print
on both sides of vellum.
Vellum used in the printer must be able to withstand 392° F
(200° C), the printer’s maximum temperature. To print vellum, see
page 55.

Envelopes
Envelope Construction
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within a box
from the same manufacturer. Successful printing on envelopes
depends upon the quality of the envelopes. When selecting
envelopes, consider the following components:

• Weight: The weight
of the envelope paper should not exceed
2
•
•
•

28 lb (105 g/m ), or jamming may result.
Construction: Prior to printing, envelopes should lie flat with less
than 0.25 inch (6 mm) curl, and should not contain air. (Envelopes
that trap air may cause problems.)
Condition: Make sure envelopes are not wrinkled, nicked, or
otherwise damaged.
Sizes in Tray 1: From 3 by 5 inches (76 by 127 mm) to 12.28 by
18.5 inches (312 by 470 mm).

Always print envelopes from Tray 1 (page 42). To prevent envelopes
from wrinkling or jamming, open the rear output bin.

A-10

Specifications

Envelopes with Double-Side-Seams
Double-side-seam construction has vertical seams at both ends of
the envelope rather than diagonal seams. This style may be more
likely to wrinkle. Be sure the seam extends all the way to the corner
of the envelope as illustrated below.

Acceptable

Unacceptable
Figure A-1

Envelopes with Double-Side-Seams

Envelopes with Adhesive Strips or Flaps
Envelopes with a peel-off adhesive strip or with more than one flap
that folds over to seal must use adhesives compatible with the heat
and pressure in the printer. The extra flaps and strips might cause
wrinkling, creasing, or jams.

Specifications

A-11

Envelope Margins
The following table gives typical address margins for a Commercial
#10 or DL envelope.

Note

Type of Address

Top Margin

Left Margin

Return Address

0.6 in (15 mm)

Delivery Address

2 in (51 mm)

3.5 in (89 mm)

For the best print quality, position margins no closer than 0.6 inch
(15 millimeters) from the edges of the envelope.

Envelope Storage
Proper storage of envelopes helps contribute to good print quality.
Envelopes should be stored flat. If air is trapped in an envelope,
creating an air bubble, then the envelope may wrinkle during
printing.

Card Stock and Heavy Paper
Many types of card stock can be printed from Tray 1, including index
cards and postcards. Some card stock performs better than others
because its construction is better suited for feeding through a laser
printer.
For optimum printer performance, do not use paper heavier than
53 lb (199 g/m2) in Tray 1 or 28 lb (105 g/m2) in other trays. Paper
that is too heavy might cause misfeeds, stacking problems, paper
jams, poor toner fusing, poor print quality, or excessive mechanical
wear.
Note

A-12

Printing on heavier paper may be possible if the tray is not filled to
capacity, and paper with a smoothness rating of 100-180 Sheffield
is used.

Specifications

Card Stock Construction

• Smoothness: 36-53 lb (135-199 g/m2) card stock should have2a
•
•
•

Note

smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m )
card stock should have a smoothness rating of 100-250 Sheffield.
Construction: Card stock should lie flat with less than 0.2 inch
(5 millimeters) of curl.
Condition: Make sure card stock is not wrinkled, nicked, or
otherwise damaged.
Sizes: Use only card stock within the following size ranges:
• minimum: 3 by 5 inches (76 by 127 mm)
• maximum: 12.28 by 18.5 inches (312 by 470 mm)

Before loading card stock in Tray 1, make sure it is regular in shape
and not damaged. Also, make sure the cards are not stuck together.

Card Stock Guidelines

• If cards curl or jam, try printing from Tray 1 and opening the rear
•

output bin.
Set margins at least 0.08 inch (2 mm) away from the edges of the
paper.

Specifications

A-13

Printer Specifications
Physical Dimensions
55 in (139.8 cm)
24.6 in (62.5 cm)

11.9 in (30.3 cm)

18.7 in (47.5 cm)

18.5 in (47.0 cm)

18.6 in (47.3 cm)

10.6 in (27.0 cm)

18.5 in (47.0 cm)
Figure A-2

A-14

4.3 in (11.0 cm)

HP LaserJet 5000 Printer Dimensions (top and side views)

Specifications

55 in (139.8 cm)
24.6 in (62.5 cm)

11.9 in (30.3 cm)

18.5 in (47.0 cm)

10.6 in (27.0 cm)
24.4 in (62.0 cm)

6.1 in (15.5 cm)

Figure A-3

HP LaserJet 5000 N/5000 GN Printer Dimensions (top and side views)

Specifications

A-15

55 in (139.8 cm)
11.9 in (30.3 cm)

24.6 in (62.5 cm)

18.5 in (47.0 cm)

6.5 in (16.6 cm)

10.6 in (27.0 cm)

29.7 in (75.5 cm)

Figure A-4

Maximum Accessories Configuration (top and side views)

Printer Weight (Without Toner Cartridge)

• HP LaserJet 5000 printer: 50 lb (23 kg)
• HP LaserJet 5000 N/5000 GN printers: 75 lb (34 kg)
• HP LaserJet 5000 GN printer with duplexer and optional
250-sheet feeder: 114 lb (52 kg)

A-16

Specifications

Environmental Specifications
Electrical Specifications
Printer State

Power Consumption
(average, in watts)

Printing

365

Standby

PowerSave
(default activation time 30 minutes)

Off

Minimum Recommended Circuit Capacity
100-127 Volt

10.5 amps

220-240 Volt

5.3 amps

Power Requirements (Acceptable Line Voltage)

100-127 Volt

50-60 Hz

220-240 Volt

50-60 Hz

Specifications

A-17

Acoustic Emissions (Per ISO 9296)
Printer State

Sound Power1

Printing, 16 pages per minute (ppm)

Lwad= 6.6 bels (A)

Printing, 8 ppm

Lwad= 6.3 bels (A)

PowerSave

Lwad= 4.4 bels (A)

1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a
separate room or cubicle.

General Specifications

A-18

Operating temperature

50-91° F (10-32° C)

Relative Humidity

20-80%

Speed, in pages per minute (ppm)

16 ppm

Expandable Memory

Up to 100 MB total, combining
standard and accessory memory
DIMMs.

Specifications

Serial Cable Specifications
Serial communication is simply the transmission of data one bit at
a time. With just one bit to transmit at a time, data can be transferred
with a simple electrical circuit consisting of only two wires. In this
fashion, an eight-bit byte is transmitted one bit at a time and the
individual bits are reassembled into the original byte on the
receiving end. Bit transmission occurs from the least significant bit
to the most significant bit.
Data Terminal
Equipment (DTE)

Transmit on pin 2 and receive on pin 3. A printer is typically a DTE device.

Data
Communications
Equipment (DCE)

Transmit on pin 3 and receive on pin 2. A modem is typically a DCE
device.

Asynchronous
Communication

Asynchronous communication or start/stop transmission is the concept
of enclosing a character with a start and stop bit. The RS-232
specification defines the standards for asynchronous serial
communication.

Parity

Parity is a method of error checking at the bit level.

HP LaserJet
Serial Data
Format

Transmission is asynchronous, with one start bit, eight data bits and one
stop bit. Parity is not used. HP LaserJet printers are DTE devices.

Serial Interface
Protocol
(handshaking)

Handshaking is the method by which the flow of data between two
devices is controlled. The two methods of flow control that are used by
HP LaserJet printers are software flow control, in which one device
controls another by the content of the data, and hardware flow control,
in which one device can control another by changing the voltage on a
wire.

Software Flow
Control (software
handshaking)

Xon/Xoff is a data stream handshake protocol that sends Xon (DC1; 11
Hex) to the computer from the printer’s transmit data pin when the printer
is able to accept data and sends Xoff (DC3; 13 Hex) when the printer is
not ready for data.

Hardware Flow
Control (hardware
handshaking)

By definition, hardware handshaking is performed when two programs
manipulate RS-232 control pins-DTR, DSR, RTS, and CTS to achieve a
hardware-based form of flow control. In DTR/DSR handshaking, the
sender asserts DTR (Data Terminal Ready) before sending the first
character in a stream of data and waits for DSR (Data Set Ready) to be
asserted in return. RTS/CTS handshaking is similar, but uses the
Request To Send and Clear To Send pins rather than Data Terminal
Ready. In either case, the sender delays transmitting data until the
receiver is ready.

Specifications

A-19

Hewlett-Packard offers the following serial cables and adapter for
use with the printer:
HP Part Number

Description

C2932A

9 to 9-pin M/F RS-232 Serial Cable, 3m

C2933A

9 to 25-pin M/F RS-232 Serial Cable, 3m

C2809A

9 to 25-pin M/F Serial Cable Adapter

With the C2809A serial cable adapter installed on the printer, you
can connect a 25-pin cable connector to the printer. The adapter
pin connections are shown below.

25 to 9 Pin Adapter (C2809A)

A-20

Standard DB-25
(female adapter end)

Printer DB-9
(male adapter end)

2- Transmit Data

3- Receive Data

6- Data Set Ready

4- Data Set Ready

7- Signal Ground

5- Signal Ground

20- Data Terminal Ready

6- Data Terminal Ready

Specifications

DB-9 Serial Cable Pin Outs
Computer DB-9

Printer DB-9 (male cable end)

2- Receive Data

2- Transmit Data

3- Transmit Data

3- Receive Data

4- Data Terminal Ready

4- Data Set Ready

5- Ground

6- Data Set Ready

6- Data Terminal Ready

8- Clear to Send

8- Data Terminal Ready

DB-25 Serial Cable Pin Outs

Note

Computer DB-25

Printer DB-9 (male cable end)

3- Receive Data

2- Transmit Data

3- Receive Data

20- Data Terminal Ready

4- Data Set Ready

7- Ground

5- Ground

6- Data Set Ready

6- Data Terminal Ready

5- Clear to Send

8- Data Terminal Ready

The pin outs for the computer end are typical pin numbers. The
actual pin numbers for your computer may be different. Check the
documentation for your computer to verify the proper pin outs.
Pins not shown are not used by the printer.

Specifications

A-21

A-22

Specifications

B
Control Panel Menus
Overview
You can perform most routine printing tasks from the computer
through the printer driver or software application. This is the most
convenient way to control the printer, and will override the printer’s
control panel settings. See the help files associated with the
software, or for more information on accessing the printer driver,
see page 17.
You can also control the printer by changing settings in the printer’s
control panel. Use the control panel to access printer features not
supported by the printer driver or software application.
Note

Printer driver and software commands override the printer’s control
panel settings.
You can print a menu map from the control panel that shows the
current printer configuration (page 13). This appendix lists all the
items and possible values for the printer. (Default values are listed
in the “Item” column.)
Additional menu items can appear in the control panel, depending
on the options currently installed in the printer.

Control Panel Menus

B-1

Information Menu
This menu contains printer information pages that give details about
the printer and its configuration. To print an information page, scroll
to the desired page and press [Select].
.
Information Menu
Item

Explanation

PRINT
MENU MAP

The menu map shows the layout and current settings of the control
panel menu items. For more information, see page 100.

PRINT
CONFIGURATION

The configuration page shows the printer’s current configuration. If
an HP JetDirect print server card is installed (HP LaserJet 5000 N
and 5000 GN printers), a JetDirect configuration page will print out
as well. For more information, see page 101.

PRINT
PCL FONT LIST

The PCL font list shows all the PCL fonts currently available to the
printer. For more information, see page 103.

PRINT
PS FONT LIST

The PS font list shows all the PS fonts currently available to the
printer. For more information, see page 103.

PRINT
FILE DIRECTORY

This item appears only when a mass storage device (such as an
optional flash DIMM or hard disk) containing a recognized file
system is installed in the printer. The file directory shows information
for all installed mass storage devices. For more information, see
page C-1.

PRINT
EVENT LOG

The event log lists printer events or errors.

SHOW
EVENT LOG

This item allows you to view the most recent printer events on the
control panel display. Press [-Value+] to scroll through the event log
entries.

PRINT
PAPER PATH TEST

The paper path test can be used to verify that the paper path is
working properly, or to troubleshoot problems with a type of paper.
Choose the input tray, output bin, duplexer (if available), and number
of copies.

B-2

Control Panel Menus

Paper Handling Menu
When paper handling settings are correctly configured through the
control panel, you can print by choosing the type and size of paper
from the printer driver or software application. For more information,
see page 60.
Some items in this menu (such as duplex and manual feed) can be
accessed from a software application, or from the printer driver (if
the appropriate driver is installed). Printer driver and software
application settings override control panel settings. For more
information, see page 56.

Paper Handling Menu
Item

Values

Explanation

TRAY 1 MODE=
FIRST

FIRST
CASSETTE

Determine how the printer will use Tray 1.
FIRST: If paper is loaded in Tray 1, the printer
will pull paper from that tray first.
CASSETTE: A paper size must be assigned to
Tray 1 using the TRAY 1 SIZE option (the next
item in this menu when TRAY 1 MODE=
CASSETTE). This allows Tray 1 to be used as a
reserved tray.
For more information, see page 58.

TRAY 1 SIZE=
LETTER

For supported
paper sizes, see
page A-3.

This item appears only when TRAY 1 MODE=
CASSETTE. Set the value to correspond with

TRAY 1 TYPE=
PLAIN

For supported
paper types, see
page A-6.

This item appears only when TRAY 1 MODE=
CASSETTE. Set the value to correspond with

TRAY 2 TYPE=
PLAIN

For supported
paper types, see
page A-6.

Set the value to correspond with the paper type
currently loaded in Tray 2.

TRAY 3 TYPE=
PLAIN

For supported
paper types, see
page A-6.

This item appears only when a third paper tray
is installed. Set the value to correspond with
the paper type currently loaded in Tray 3.

TRAY 4 TYPE=
PLAIN

For supported
paper types, see
page A-6.

This item appears only when a fourth paper tray
is installed. Set the value to correspond with
the paper type currently loaded in Tray 4.

the paper size currently loaded in Tray 1.

the paper type currently loaded in Tray 1.

Control Panel Menus

B-3

Paper Handling Menu (Continued)
Item

Values

Explanation

MANUAL FEED=OFF

OFF
ON

Feed the paper manually from Tray 1, rather
than automatically from a tray. When
MANUAL FEED=ON and Tray 1 is empty, the
printer goes offline when it receives a print job
and displays MANUALLY FEED [PAPER
SIZE].
For more information, see page 59.

DUPLEX=OFF

OFF
ON

This item appears only when an optional
duplexer is installed. Set the value to ON to print
on both sides (duplex) or OFF to print on one
side (simplex) of a sheet of paper.
For more information, see page 35.

BINDING=
LONG EDGE

LONG EDGE
SHORT EDGE

This item appears only when an optional
duplexer is installed and the duplex option is
on. Choose the binding edge when duplexing
(printing on both sides of paper).
For more information, see page 35.

OVERRIDE
A4/LETTER=NO

NO
YES

Choose YES to print on letter size paper when
an A4 job is sent, but no A4 size paper is loaded
in the printer (or to print on A4 size paper when
a letter job is sent, but no letter paper is loaded
in the printer).

CONFIGURE FUSER
MODE MENU=NO

NO
YES

Configure the fuser mode associated with each
paper type. (This is only necessary if you are
experiencing problems printing on certain
paper types.)
NO: The fuser mode menu items are not
accessible.
YES: Additional items appear (see below).
Note
To see the default fuser mode for each paper
type, select YES, scroll back to the Information
Menu, and print a menu map (page B-2).

[TYPE]=
NORMAL

NORMAL
LOW
HIGH
VELLUM

This item appears only when CONFIGURE
FUSER MODE MENU=YES. Most paper types
are set to NORMAL by default.
The exceptions are as follows:

ROUGH=HIGH
VELLUM=VELLUM
For a complete list of supported paper types,
see page A-6.

B-4

Control Panel Menus

Print Quality Menu
Some items in this menu can be accessed from a software
application, or from the printer driver (if the appropriate driver is
installed). Printer driver and software application settings override
control panel settings. For more information, see page 56.

Print Quality Menu
Item

Values

Explanation

RESOLUTION=
FASTRES 1200

300
600
FASTRES 1200
PRORES 1200

Select the resolution from the following values:
300: Produces draft print quality at the printer’s
maximum speed (16 ppm). 300 dpi (dots per
inch) is recommended for some bitmapped
fonts and graphics, and for compatibility with
the HP LaserJet III family of printers.
600: Produces high print quality at the printer’s
maximum speed (16 ppm).
FASTRES 1200: Produces optimum print
quality (comparable to 1200 dpi) at the printer’s
maximum speed (16 ppm).
PRORES 1200: Produces optimum print quality
(true 1200 dpi) at half the printer’s maximum
speed (8 ppm).
When the resolution is changed, any
downloaded resources (such as fonts or
macros) will need to be downloaded again,
unless they are stored on an optional hard disk
or flash DIMM.
Note
It is best to change the resolution from the printer
driver or software application. (Driver and
software settings override control panel
settings.)

RET=MEDIUM

OFF
LIGHT
MEDIUM
DARK

Use the printer’s Resolution Enhancement
technology (REt) setting to produce print with
smooth angles, curves, and edges.
REt does not affect print quality when the print
resolution is set to ProRes 1200. All other print
resolutions, including FastRes 1200, benefit
from REt.
Note
It is best to change the REt setting from the
printer driver or software application. (Driver
and software settings override control panel
settings.)

Control Panel Menus

B-5

Print Quality Menu (Continued)
Item

Values

Explanation

ECONOMODE=OFF

OFF
ON

Turn EconoMode on (to save toner) or off (for
high quality).
EconoMode creates draft-quality printing by
reducing the amount of toner on the printed
page by up to 50%.
Caution
HP does not recommend full-time use of
EconoMode. (If EconoMode is used full-time, it
is possible that the toner supply will outlast the
mechanical parts in the toner cartridge.)
Note
It is best to turn EconoMode on or off from the
printer driver or software application. (Driver
and software settings override control panel
settings.)

TONER DENSITY=3

1
2
3
4
5

Lighten or darken the print on the page by
changing the toner density setting. The settings
range from 1 (light) to 5 (dark), but the default
setting of 3 usually produces the best results.
Use a lower toner density setting to save toner.
Note
It is best to change the toner density from the
printer driver or software application. (Driver
and software settings override control panel
settings.)

CREATE CLEANING
PAGE

No value to
select.

Press [Select] to print a cleaning page (for
cleaning excess toner from the paper path).
In order for the cleaning page to work properly,
print the page on copier grade paper (not bond
or rough paper). Follow the instructions on the
cleaning page.
For more information, see page 69.

PROCESS CLEANING
PAGE

No value to
select.

This item appears only after a cleaning page
has been generated (as described above).
Press [Select] to process the cleaning page.

B-6

Control Panel Menus

Printing Menu
Some items in this menu can be accessed from a software
application, or from the printer driver (if the appropriate driver is
installed). Printer driver and software application settings override
control panel settings. For more information, see page 56.

Printing Menu
Item

Values

Explanation

COPIES=1

1 to 999

Set the default number of copies by
selecting any number from 1 to 999. Press
[-Value+] once to change the setting by
increments of 1, or hold down [-Value+] to
scroll by increments of 10.
Note
It is best to set the number of copies from
the printer driver or software application.
(Driver and software settings override
control panel settings.)

PAPER=
LETTER

For supported paper
sizes, see page A-3.

Set the default image size for paper and
envelopes. (The item name will change
from paper to envelope as you scroll
through the available sizes.)
Note
The defaults indicated here are for 110V
printers. The default paper size for 220V
printers is A4. The default envelope size for
220V printers is DL.

CONFIGURE CUSTOM
PAPER=NO

NO
YES

NO: The custom paper menu items are not
accessible.
YES: The custom paper menu items appear
(see below).

UNIT OF MEASURE=
INCHES

INCHES
MILLIMETERS

This item appears only when CONFIGURE
CUSTOM PAPER=YES. Select the unit of

(110V printers)
and

ENVELOPE=
COM10
(110V printers)

(110V printers)

measurement for the custom paper size.

MILLIMETERS
(220V printers)

Control Panel Menus

B-7

Printing Menu (Continued)
Item

Values

Explanation

X DIMENSION=
12.28 INCHES

3.00 to 12.28
INCHES

(110V printers)

This item appears only when CONFIGURE
CUSTOM PAPER=YES. Select the
dimension to be fed into the printer.

312 MILLIMETERS

76 to 312
MILLIMETERS

(220V printers)

Y DIMENSION=
18.50 INCHES

5.00 to 18.50
INCHES

(110V printers)

470 MILLIMETERS

127 to 470
MILLIMETERS

(220V printers)

This item appears only when CONFIGURE
CUSTOM PAPER=YES. Select the other
dimension.

(220V printers)

ORIENTATION=
PORTRAIT

PORTRAIT
LANDSCAPE

Determine the default orientation of print on
the page.
Note
It is best to set the page orientation from the
printer driver or software application.
(Driver and software settings override
control panel settings.)

FORM=60 LINES

5 to 128

Sets vertical spacing from 5 to 128 lines for
default paper size. Press [-Value+] once to
change the setting by increments of 1, or
hold down [-Value+] to scroll by increments
of 10.

INTERNAL
SOFT
SLOT 1, 2, or 3

INTERNAL: Internal fonts.
SOFT: Permanent soft fonts.
SLOT 1, 2, or 3: Fonts stored in one of

(110V printers)
or

64 LINES
(220V printers)

PCL FONT SOURCE=
INTERNAL

the three DIMM slots.

PCL FONT NUMBER=
0

0 to 999

The printer assigns a number to each font
and lists them on the PCL Font List
(page 103). The font number appears in the
Font # column of the printout.

PCL FONT PITCH=
10.00

0.44 to 99.99

This item might not appear, depending on
the font selected. Press [-Value+] once to
change setting by increments of .01 for
pitch, or hold down [-Value+] to scroll by
increments of 1.

B-8

Control Panel Menus

Printing Menu (Continued)
Item

Values

Explanation

PCL FONT POINT
SIZE=12.00

4.00 to 999.75

This item might not appear, depending on
the font selected. Press [-Value+] once to
change setting by increments of .25 for
point size, or hold down [-Value+] to scroll
by increments of 1.

PC-8

Select any one of several available symbol
sets from the printer’s control panel. A
symbol set is a unique grouping of all the
characters in a font. PC-8 or PC-850 is
recommended for line draw characters.
Order the PCL 5/PJL Technical Reference
Documentation Package for symbol set
charts or for more information (page 10).

PCL SYMBOL SET=
PC-8

many others

COURIER=REGULAR

REGULAR
DARK

Select the version of Courier font to use:
REGULAR: The internal Courier font
available on the HP LaserJet 4 series
printers.
DARK: The internal Courier font available
on the HP LaserJet III series printers.
Both fonts are not available at the same
time.

WIDE A4=NO

NO
YES

The Wide A4 setting changes the number
of characters that can be printed on a single
line of A4 paper.
NO: Up to 78 10-pitch characters can be
printed on one line.
YES: Up to 80 10-pitch characters can be
printed on one line.

APPEND CR TO LF=
NO

NO
YES

Select YES to append a carriage return to
each line feed encountered in
backward-compatible PCL jobs (pure text,
no job control). Some environments, such
as UNIX, indicate a new line using only the
line feed control code. This option allows
the user to append the required carriage
return to each line feed.

PRINT PS ERRORS=
OFF

OFF
ON

Select ON to print the PS error page when
PS errors occur.

Control Panel Menus

B-9

Configuration Menu
Items in this menu affect the printer’s behavior. Configure the printer
according to your printing needs.
Configuration Menu
Item

Values

Explanation

POWERSAVE=
30 MINUTES

OFF
15 MINUTES
30 MINUTES
1 HOUR
2 HOURS
3 HOURS

Set the printer to enter PowerSave after it has
been idle for a specified amount of time.
Turning PowerSave off is not recommended.
The PowerSave feature does the following:
• Minimizes the amount of power consumed
by the printer when it is idle.
• Reduces wear on the printer’s electronic
components. (Turns off the display’s
backlight.)
When you send a print job, press a control
panel key, open a paper tray, or open the top
cover, the printer automatically comes out of
PowerSave mode.
Note
PowerSave turns off the backlight on the
display, but the display is still readable.

PERSONALITY=
AUTO

AUTO
PCL
PS

Select the default printer language
(personality). Possible values are determined
by which valid languages are installed in the
printer.
Normally you should not change the printer
language (the default is AUTO). If you change
it to a specific printer language, the printer will
not automatically switch from one language to
another unless specific software commands
are sent to the printer.

B-10

Control Panel Menus

Configuration Menu (Continued)
Item

Values

Explanation

RESOURCE SAVE=
OFF

OFF
ON
AUTO

Dedicate printer memory to save each
language’s permanent resources. (You might
need to add memory to the printer in order for
this item to appear.) The amount of memory set
aside can be different for each installed
language. Some languages might have
memory set aside for resource saving without
requiring all languages to do so. Any time the
amount of memory dedicated to a specific
language is changed, all languages will lose all
saved resources, including any unprocessed
print jobs.
OFF: No language resource saving is
performed, and language-dependent
resources, such as fonts and macros, are lost
when language or resolution changes.
ON: An item will appear for each installed
language that allows the user to allocate a
particular amount of memory to that language’s
resource saving area. (See the items below.)
AUTO: The printer automatically determines
the amount of memory to use for each installed
language’s resource saving area.
For more information, see page C-6.

PCL MEMORY=
400K

0K and up
(This value
depends on the
amount of
installed
memory.)

This item appears only when RESOURCE
SAVE=ON. Select the amount of memory used

PS MEMORY=
400K

0K and up

This item appears only when RESOURCE
SAVE=ON. Select the amount of memory used

(This value
depends on the
amount of
installed
memory.)

for saving PCL resources. Printer default is the
minimum amount of memory needed to
perform resource saving for PCL. Press
[-Value+] to change settings by increments of
10 (up to 100 KB) or by increments of 100
(above 100 KB).
For more information, see page C-6.

for saving PS resources. Printer default is the
minimum amount of memory needed to
perform resource saving for PS. Press
[-Value+] to change settings by increments of
10 (up to 100 KB) or by increments of 100
(above 100 KB).
For more information, see page C-6.

Control Panel Menus

B-11

Configuration Menu (Continued)
Item

Values

Explanation

PAGE PROTECT=
AUTO

AUTO
ON

This item appears only after a 21

PAGE TOO
COMPLEX, PRESS GO TO CONTINUE

message displays (page 84).
Memory Enhancement technology (MEt)
attempts to guarantee that all pages will print.
If the page does not print, turn PAGE PROTECT
to ON. This might increase chances of a 20

INSUFFICIENT MEMORY, PRESS GO TO
CONTINUE message. If this occurs, simplify the
print job or install additional memory
(page C-1).

CLEARABLE
WARNINGS=JOB

JOB
ON

Set the amount of time that a clearable warning
is displayed on the printer’s control panel.
JOB: Warning messages display on the control
panel until the end of the job from which they
were generated.
ON: Warning messages display on the control
panel until [Go] is pressed.

AUTO CONTINUE=
ON

ON
OFF

Determine how the printer reacts to errors.
ON: If an error occurs that prevents printing, the
message will display, and the printer will go
offline for 10 seconds before returning online.
OFF: If an error occurs that prevents printing,
the message will remain on the display and the
printer will remain offline until [Go] is pressed.
If the printer is on a network, you will probably
want to turn AUTO CONTINUE to ON.

TONER LOW=
CONTINUE

CONTINUE
STOP

Determine how the printer behaves when toner
is low. The TONER LOW message will first
appear when the toner cartridge is almost out
of toner. (About 100 to 300 sheets can still be
printed.)
CONTINUE: The printer will continue to print
while the TONER LOW message is displayed.
STOP: The printer will go offline and wait for
further action.
For more information, see page 64.

B-12

Control Panel Menus

Configuration Menu (Continued)
Item

Values

Explanation

MOPIER MODE=
STANDARD

STANDARD
ENHANCED
OFF

Determine how the mopier functions behave.
This item appears only when there is at least
8 MB of memory or an optional hard disk is
installed.
STANDARD: This option is available if there is
either a hard disk installed or a RAM disk
configured in memory. This option uses I/O
data stored in printer memory for generating
multiple original prints. (All copies will print at
the same speed as the first copy.)
ENHANCED: This option is available if there is a
hard disk installed and at least 8 MB of memory.
This option uses engine video data for printing
multiple original prints and should print all
copies after the first at the printer’s maximum
speed.
OFF: Disables the mopier functions. (The
printer will not spool any jobs to the hard disk.)
When the mopier mode is changed, any
downloaded resources (such as fonts or
macros) will need to be downloaded again,
unless they are stored on an optional hard disk
or flash DIMM.

RAM DISK=OFF

OFF
ON
AUTO

Determine how the RAM disk is configured.
This item appears only if there is no optional
hard disk installed and the printer has at least
8 MB of memory.
OFF: The RAM disk is disabled.
ON: The RAM disk is enabled. Configure the
amount of memory to be used through the
following item: RAM DISK SIZE.
Note
If the setting is changed from OFF to ON or from
OFF to AUTO, the printer will automatically
reinitialize when it becomes idle.

RAM DISK SIZE=
xxxK

0K and up
(This value
depends on the
amount of
installed
memory.)

Determine the size of the RAM disk. This item
appears if RAM DISK=ON or AUTO.
Press [-Value+] to change settings by
increments of 100.
Note
This setting cannot be changed if RAM DISK=
AUTO. Changing this value will cause the
printer to reinitialize when it becomes idle.

Control Panel Menus

B-13

Configuration Menu (Continued)
Item

Values

Explanation

JAM RECOVERY=
AUTO

AUTO
ON
OFF

Determine how the printer behaves when a
paper jam occurs.
AUTO: The printer automatically selects the
best mode for printer jam recovery (usually ON).
This is the default setting.
ON: The printer automatically reprints pages
after a paper jam is cleared.
OFF: The printer does not reprint pages
following a paper jam. Printing performance
might be increased with this setting.

PAPER REFORMING=
OFF

OFF
ON

Paper reforming has two main purposes:
1. To reduce jams, wrinkles, and bent corners
when printing on both sides of a sheet of
paper (duplexing).
2. To reduce bent corners and wrinkles when
printing on one side of a sheet of narrow
media (such as legal, rotated letter, or
rotated A4).
Print speed will be slower when PAPER
REFORMING=ON.

MAINTENANCE
MESSAGE=OFF

OFF

This item appears only after the PERFORM
PRINTER MAINTENANCE message displays.
OFF: The PERFORM PRINTER MAINTENANCE
message will be cleared and will not be
displayed again until the next maintenance is
due.
The message should not be turned off unless
the printer maintenance has been performed.
If the required maintenance is not performed,
the printer’s performance will degrade.

SMALL PAPER
SPEED=NORMAL

B-14

NORMAL
SLOW

Control Panel Menus

Select SLOW when alternately printing
envelopes or small paper and standard paper
sizes.
Be sure to return the speed to NORMAL when
finished.

I/O Menu
Items in the I/O (input/output) Menu affect the communication
between the printer and the computer.
I/O Menu
Item

Values

Explanation

I/O TIMEOUT=15

5 to 300

Select the I/O timeout period in seconds. (I/O
timeout refers to the time, measured in
seconds, that the printer waits before ending a
print job.)
This setting allows you to adjust timeout for
best performance. If data from other ports
appear in the middle of your print job, increase
the timeout value.
Press [- Value +] once to change settings by
increments of 1, or hold down [- Value +] to
scroll by increments of 10.

I/O BUFFER=AUTO

AUTO
ON
OFF

Allocate memory for I/O buffering.
AUTO: The printer automatically reserves
memory for I/O buffering. Additional
configurations are not required and the
I/O BUFFER SIZE menu item does not
appear.
ON: The I/O BUFFER SIZE item appears (see
below). Specify the amount of memory to be
used for I/O buffering.
OFF: I/O buffering is not performed and the
I/O BUFFER SIZE item does not appear.
When the I/O buffer setting is changed, any
downloaded resources (such as fonts or
macros) will need to be downloaded again,
unless they are stored on an optional hard disk
or flash DIMM.
For more information, see page C-7.

I/O BUFFER SIZE=
100K

10K and up

This item appears only when I/O BUFFER=
ON. Specify the amount of memory for I/O

buffering. The maximum amount of memory
available for I/O buffering is determined by the
amount of memory installed in the printer, the
languages installed in the printer, and by other
memory allocations that must be made.
Press [-Value +] to change settings by
increments of 10 (up to 100 KB) or by
increments of 100 (above 100 KB).

Control Panel Menus

B-15

I/O Menu (Continued)
Item

Values

Explanation

PARALLEL HIGH
SPEED=YES

YES
NO

Select the speed at which data is transmitted
to the printer.
YES: The printer accepts faster parallel
communications used for connections with
newer computers.
NO: The printer accepts slower parallel
communications used for connections with
older computers.

PARALLEL ADV
FUNCTIONS=ON

ON
OFF

Turn the bidirectional parallel communication
on or off. The default is set for a bidirectional
parallel port (IEEE-1284).
This setting allows the printer to send status
readback messages to the computer. (Turning
the parallel advanced functions on might slow
language switching.)

SERIAL PACING=
DTR/DSR

DTR/DSR
XON/XOFF

Select the type of pacing used. Pacing, or
“handshaking” allows the printer to tell the
computer when to send information. The
printer uses XON/XOFF and DTR/DSR signal
protocols rather than ETX/ACK protocol.
DTR/DSR: Select this value if your computer
requires hardware flow control (most personal
computers do).
XON/XOFF: Select this value if your computer
requires software flow control (a UNIX
workstation, for example). The SERIAL
ROBUST XON item appears (see below).

SERIAL ROBUST
XON=ON

ON
OFF

This item appears only when SERIAL
PACING=XON/XOFF. Select the method for
generating XONs.
ON: The printer sends an XON when the printer
is online and when sufficient buffer space is
available. If the host does not receive data
within approximately one second, the printer
will transmit additional XONs at one second
intervals until the host receives data.
OFF: The printer sends one XON when it can
accept more data or when it is online. The
printer does not send XONs every second
while the printer is online and ready for more
data.

B-16

Control Panel Menus

I/O Menu (Continued)
Item

Values

Explanation

SERIAL BAUD
RATE=9600

300
600
1200
2400
4800
9600
19200
38400
57600
115200

Select the printer’s baud rate (speed at which
information is transferred) for communicating
from the computer to the printer.

SERIAL DTR
POLARITY=HIGH

HIGH
LOW

Determine whether pin #8 is high or low when
the printer is ready.
HIGH: Pin #8 is held high when the printer is
ready.
LOW: Pin #8 is held low when the printer is
ready.

Control Panel Menus

B-17

EIO Menu (5000 N/5000 GN)
EIO (enhanced input/output) Menus depend on the particular
accessory product installed in an EIO slot of the printer. If the printer
contains an HP JetDirect print server EIO card, you can configure
basic networking parameters using the EIO Menu. These and other
parameters can also be configured through HP JetAdmin.

EIO Menu
Item

Values

Explanation

CFG NETWORK=NO

NO
YES

NO: The JetDirect Menu is not accessible.
YES: The JetDirect Menu appears.

NOVELL=ON

ON
OFF

Select whether the IPX/SPX protocol stack (in
Novell NetWare networks, for example) is
enabled (on) or disabled (off).

DLC/LLC=ON

ON
OFF

Select whether the DLC/LLC protocol stack is
enabled (on) or disabled (off).

TCP/IP=ON

ON
OFF

Select whether the TCP/IP protocol stack is
enabled (on) or disabled (off).

ETALK=ON

ON
OFF

Select whether the Apple EtherTalk protocol
stack is enabled (on) or disabled (off).

CFG NOVELL=NO

NO
YES

NO: The IPX/SPX Menu is not accessible.
YES: The IPX/SPX Menu appears. In the
IPX/SPX Menu, you can specify the frame type
parameter used on your network. The default
is AUTO, to automatically set and limit the frame
type to the one detected.
For Ethernet cards, frame type selections
include EN_8023, EN_II, EN_8022,
EN_SNAP.
For Token Ring cards, frame type selections
include TR_8022, TR_SNAP.
In the IPX/SPX Menu for Token Ring cards, you
can also specify NetWare Source Routing
parameters, which include SRC RT=AUTO
(default), OFF, SINGLE R, or ALL RT.

B-18

Control Panel Menus

EIO Menu (Continued)
Item

Values

Explanation

CFG TCP/IP=NO

NO
YES

NO: The TCP/IP Menu is not accessible.
YES: The TCP/IP Menu appears. In the TCP/IP
Menu, you can specify BOOTP=YES for TCP/IP
parameters to be automatically loaded from a
bootp or DHCP server when the printer is
turned on. If you specify BOOTP=NO, you can
manually set selected TCP/IP parameters from
the control panel. You can manually set each
byte of the IP address (IP), Subnet Mask (SM),
Syslog Server (LG), and Default Gateway
(GW). Also, you can manually set the Timeout
time period.
Note
If no IP address is assigned within the first 5
minutes, the HP JetDirect print server card will
assume a default IP address of 192.0.0.192.

CFG ETALK=NO

NO
YES

NO: The EtherTalk Menu is not accessible.
YES: The EtherTalk Menu appears. In the
EtherTalk Menu you can set the AppleTalk
phase parameter (ETALK PHASE=1 or 2) for
your network.

Control Panel Menus

B-19

Resets Menu
Use this menu with caution. You can lose buffered page data or
printer configuration settings when you select these items. Only
reset the printer under the following circumstances:

• You want to restore the printer’s default settings.
• Communication between the printer and computer has been
•

interrupted.
You are using both the serial and parallel I/O ports, and one of
the ports is having problems.

The items in the Resets Menu will clear all memory in the printer,
while [Cancel Job] clears only the current job.

Resets Menu
Item

Explanation

RESET MEMORY

This item clears the printer buffer and the active I/O input buffer, and
makes the control panel defaults current.
The DATA RECEIVED message might display on the control panel.
Resetting memory during a print job can result in data loss.

RESTORE FACTORY
SETTINGS

This item performs a simple reset and restores most of the factory
(default) settings. This item also clears the input buffer for the active
I/O.
The DATA RECEIVED message might display on the printer’s
control panel.

RESET ACTIVE I/O
CHANNEL

This item performs a simple reset and clears the input and output
buffers (for the active I/Os only).
The DATA RECEIVED message might display on the printer’s
control panel.

RESET ALL I/O
CHANNELS

This item performs a simple reset and clears the input and output
buffers for all I/Os.

B-20

Control Panel Menus

C
Printer Memory and Expansion
Overview
The printer has three dual in-line memory module (DIMM) slots
for upgrading with:

• More printer memory. DIMMs are available in 4, 8, 16, and 32 MB,
•
•
•
Note

for a maximum of 100 MB.
Flash memory DIMMs, available in 2 and 4 MB. Unlike standard
printer memory, flash DIMMs can be used to permanently store
downloaded items in the printer, even when the printer is off.
DIMM-based accessory fonts, macros, and patterns.
Other DIMM-based printer languages and printer options.

Single in-line memory modules (SIMMs) used on previous
HP LaserJet printers are not compatible with the printer.
You might want to add more memory to the printer if you often print
complex graphics or PS documents, print with the optional duplexer,
use many downloaded fonts, print at ProRes 1200, or print large
paper sizes (such as A3, B4, or 11 x 17).
The printer has two enhanced input/output (EIO) slots for
expanding the printer’s capabilities with:

• A network card.
• A mass storage device, such as a hard disk.
For ordering information, see page 9.
To find out how much memory is installed in the printer, or to find
out what is installed in the EIO slots, print a configuration page
(page 101).

Printer Memory and Expansion

C-1

Installing Memory
Caution

Static electricity can damage dual
in-line memory modules (DIMMs).
When handling DIMMs, either wear an
antistatic wrist strap or frequently touch
the surface of the DIMM’s antistatic
package, then touch bare metal on the
printer.
If you have not already done so, print a
configuration page to find out how
much memory is installed in the printer
before adding more memory
(page 101).
1 Turn the printer off. Unplug the
power cord and disconnect any
cables. (If an optional duplexer is
installed, you will need to remove
the rear section and the cable tray
first. Go to page C-4.)
2 Loosen the two captive thumb
screws on the back of the printer.
3 Grasp the screws and pull the
formatter board out of the printer.
Place it on a flat, non-conductive
surface.
4 Remove the DIMM from the
antistatic package. Hold the DIMM
with fingers against the side edges
and thumbs against the back edge.
Align the notches on the DIMM with
the DIMM slot. (Check that the locks
on each side of the DIMM slot are
open, or outward.)
5 Press the DIMM straight into the slot
(press firmly). Make sure the locks
on each side of the DIMM snap
inward into place. (To remove a
DIMM, the locks must be released.)

C-2

Printer Memory and Expansion

6 Slide the formatter board back into
the printer and tighten the two
screws.
7 If an optional duplexer is installed,
reattach the cable tray and the rear
section of the duplexer. Reattach
any interface cables, and the power
cord. Turn the printer on and test the
DIMM. (Go to page C-5.)

Printer Memory and Expansion

C-3

If an optional duplexer is installed:
1 Slide the rear section of the duplexer
away from the printer.
2 Remove the rear section of the
duplexer by lifting and rotating the
rear section to clear all of the tabs in
the grooves, as illustrated.
3 Unplug the power cord and
disconnect any cables.
4 Remove the cable tray by lifting it out
of position, as illustrated.
Go back to Step 2, on page C-2.
Note

Reverse these steps to install the cable
tray and the rear section of the duplexer.
Make sure the cable tray is properly
installed and the cables are routed
through the left side.

C-4

Printer Memory and Expansion

Checking Memory Installation
Follow this procedure to verify that DIMMs are installed correctly:
1 Check that the printer’s control panel displays READY when the
printer is turned on. If an error message appears, a DIMM might
have been incorrectly installed. Check the printer messages
(page 79).
2 Print a new configuration page (page 101).
3 Check the memory section on the configuration page and
compare it to the configuration page printed before the DIMM
installation. If the amount of memory has not increased, the DIMM
might not be installed correctly (repeat the installation procedure)
or the DIMM might be defective (try a new DIMM).
Note

If you installed a printer language (personality), check the Installed
Personalities and Options section on the configuration page. This
area should list the new printer language.

Printer Memory and Expansion

C-5

Adjusting Memory Settings
Resource Saving
Resource Saving allows the printer to keep downloaded resources
(permanent downloaded fonts, macros, or patterns) in memory
when the printer language or resolution is changed.
If you do not have an optional hard disk or flash DIMM for storing
downloaded resources, you might want to change the amount of
memory allocated to each language when downloading an
unusually large number of fonts, or if the printer is in a shared
environment.
The minimum amount of memory that can be allocated to Resource
Saving is 400 KB each for PCL and PS.
To determine how much memory to allocate to a language:
1 From the Configuration Menu, set RESOURCE SAVE=ON
(page B-11). You might need to add memory to the printer in order
for this option to appear in the printer’s control panel.
2 Also from the Configuration Menu, choose either PCL MEMORY or
PS MEMORY and change the setting to the highest value displayed.
This amount will vary depending upon how much memory is
installed in the printer.
3 Using a software application, download all the fonts you want to
use in the selected language.
4 Print a configuration page (page 101). The amount of memory
used by the fonts is listed next to the language. Round this figure
up to the nearest 100 KB. (For example, if 475 KB are shown,
500 KB should be reserved.)
5 From the Configuration Menu, set PCL MEMORY or PS MEMORY to
the value determined in step 4.
6 Repeat step 3. (You must download all fonts again. See the note
below.)
Note

C-6

When you change the Resource Saving setting, all downloaded
resources (such as fonts or macros) will need to be downloaded
again, unless they are stored on an optional hard disk or flash
DIMM.

Printer Memory and Expansion

I/O Buffering
To allow the computer to continue working without waiting for the
print job to finish queuing, the printer uses a portion of its memory
(an I/O buffer) to hold jobs in progress. (If I/O buffering is off, no
memory is reserved for this function.)
In most cases, it is best to let the printer automatically reserve
memory for I/O buffering. (For each megabyte of memory added to
the printer, 100 kilobytes are reserved.)
To speed network printing, you might want to increase the amount
of memory reserved for I/O buffering.
To change the I/O Buffer setting:
1 From the I/O Menu, set I/O BUFFER=ON (page B-15).
2 Also from the I/O Menu, set I/O SIZE to the desired value.
Note

When you change the I/O Buffer setting, all downloaded resources
(such as fonts or macros) will need to be downloaded again, unless
they are stored on an optional hard disk or flash DIMM.

Printer Memory and Expansion

C-7

Installing EIO Cards/Mass Storage
Turn off the printer before installing the EIO card or mass storage
device.
See Figure C-1 for orientation and location of the EIO card or
optional mass storage device, such as a hard disk.
Use HP JetAdmin to delete files from a mass storage device. Use
HP FontSmart to manage fonts on a mass storage device. For more
information, see the printer software help.

Figure C-1

C-8

Installing EIO Cards or Mass Storage Devices

Printer Memory and Expansion

D
Printer Commands
Overview
Most software applications do not require you to enter printer
commands. See your computer and software documentation to find
the method for entering printer commands, if needed.
PCL

PCL printer commands tell the printer which tasks to perform or
which fonts to use. This appendix provides a quick reference for
users who are already familiar with PCL command structure.

• The PCL 5e printer commands are backward-compatible with
•

previous versions of PCL.
The PCL 6 printer commands take full advantage of the printer’s
features.

HP-GL/2

The printer has the ability to print vector graphics using the
HP-GL/2 graphics language. Printing in the HP-GL/2 language
requires that the printer leave PCL language and enter HP-GL/2
mode, which can be done by sending the printer PCL code. Some
software applications switch languages through their drivers.

PJL

HP’s Printer Job Language (PJL) provides control above PCL and
other printer languages. The four major functions provided by PJL
are: printer language switching, job separation, printer
configuration, and status readback from the printer. PJL
commands may be used to change printer default settings.

Note

The table at the end of this appendix contains commonly used
PCL 5e commands (page D-5). For a complete listing and
explanation of how to use PCL, HP-GL/2, and PJL commands, order
the PCL 5/PJL Technical Reference Documentation Package
(page 10).
To receive more information about printer commands via fax, call
HP FIRST (Fax Information Retrieval Service Technology) and
request an index for HP LaserJet printers. (See the HP Support
pages at the front of this user’s guide.)

Printer Commands

D-1

Understanding PCL Printer Command
Syntax
Before using printer commands, compare these characters:
Lowercase l:

Uppercase O:

Number one:

Number 0:

Many printer commands use the lowercase letter l (l) and the
number one (1), or the uppercase letter O (O) and the number zero
(0). These characters may not appear on your screen as shown
here. You must use the exact character and case specified for PCL
printer commands.
Figure D-1 displays the elements of a typical printer command (in
this instance, a command for page orientation).

Escape character
(begins escape sequence)

Parameterized
character

Figure D-1

D-2

Printer Commands

Value field (contains both
alpha and numeric characters)

Group
character

Termination character
(uppercase)

Printer Command Elements

Combining Escape Sequences
Escape sequences may be combined into one escape sequence
string. There are three important rules to follow when combining
code:
1 The first two characters after the ? character (the parameterized
and group characters, see Figure D-1) must be the same in all of
the commands to be combined.
2 When combining escape sequences, change the uppercase
(termination) character in each individual escape sequence to
lower case.
3 The final character of the combined escape sequence must be
uppercase.
The following is an example of an escape sequence string that
would be sent to the printer to select legal paper, landscape
orientation, and 8 lines per inch:

?&l3A?&l1O?&l8D
The following escape sequence sends the same printer commands
by combining them into a shorter sequence:

?&l3a1o8D

Entering Escape Characters
Printer commands always begin with the escape character (?).
The following table shows how the escape character can be entered
from various DOS software applications.
DOS Software Application

Entry

Lotus 1-2-3 and Symphony

Type

Microsoft Word for DOS

Hold down Alt and type 027 on the
numeric keypad

←

WordPerfect for DOS

Type <27>

<27>

MS-DOS Edit

Hold down Ctrl-P, and press Esc

←

MS-DOS Edlin

Hold down Ctrl-V, and press [

dBase

?? CHR(27)+"command"

?? CHR(27)+" "

What Appears

\027

027

Printer Commands

D-3

Selecting PCL Fonts
PCL printer commands for selecting fonts can be found on the PCL
Font List (page 103). A sample section is shown below. Notice the
two variable boxes for symbol set and point size.

These variables must be filled in or the printer will use defaults. For
example, if you want a symbol set that contains line-draw
characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
Other common symbol set codes are listed in the table on page D-7.
Note

Fonts are either “fixed” or “proportional” in spacing. The printer
contains both fixed fonts (Courier, Letter Gothic, and Lineprinter)
and proportional fonts (CG Times, Arial, Times New Roman,
and others).
Fixed-spaced fonts are generally used in applications such as
spreadsheets and databases, where it is important for columns to
line up vertically. Proportional-spaced fonts are generally used in
text and word processing applications.

D-4

Printer Commands

Common PCL Printer Commands
Function

Command

Options (#)

Reset

n/a

Number of Copies

?&l#X

1 to 999

2-sided/1-sided printing

?&l#S

0 = Simplex (1-sided) printing
1 = Duplex (2-sided) with long edge binding
2 = Duplex (2-sided) with short edge binding

Paper Source

?&l#H

0 = prints or ejects current page
1 = Tray 2
2 = manual feed, paper
3 = manual feed, envelope
4 = Tray 1
5 = Tray 3
7 = auto select
8 = Tray 4
20-69 = external trays

Paper size

?&l#A

1 = Executive
2 = Letter
3 = Legal
25 = A5
6 = 11 x 17
24 = A6
26 = A4
27 = A3
44 = B6-JIS
45 = B5-JIS
46 = B4-JIS
71 = Postcard (single)
72 = Postcard (double)
80 = Monarch
81 = Commercial 10
90 = DL
91 = International C5
100 = B5
101 = Custom

Paper Type

?&n#

5WdBond = Bond
6WdPlain = Plain
6WdColor = Color
7WdLabels = Labels
9WdRecycled = Recycled
11WdLetterhead = Letterhead
10WdCardstock = Cardstock
11WdPrepunched = Prepunched
11WdPreprinted = Preprinted
13WdTransparency = Transparency
#WdCustompapertype = Custom1

Orientation

?&l#O

0 = Portrait
1 = Landscape
2 = Reverse Portrait
3 = Reverse Landscape

Page Control Commands

Job Control Commands

Common PCL Printer Commands

Printer Commands

D-5

Command

Options (#)

Top Margin

?&l#E

# = number of lines

Text Length (bottom margin)

?&l#F

# = number of lines from top margin

Left Margin

?&a#L

# = column number

Right Margin

?&a#M

# = column number from left margin

Horizontal Motion Index

?&k#H

1/120-inch increments (compresses print horizontally)

Vertical Motion Index

?&l#C

1/48-inch increments (compresses print vertically)

Line Spacing

?&l#D

# = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48)

Perforation Skip

?&l#L

0 = disable
1 = enable

Vertical Position (Rows)

?&a#R

# = row number

Vertical Position (Dots)

?*p#Y

# = dot number (300 dots = 1 inch)

Vertical Position (Decipoints)

?&a#V

# = decipoint number (720 decipoints = 1 inch)

Horizontal Position (Columns)

?&a#C

# = column number

Horizontal Position (Dots)

?*p#X

# = dot number (300 dots = 1 inch)

Horizontal Position (Decipoints)

?&a#H

# = decipoint number (720 decipoints = 1 inch)

Programming Hints

End of Line Wrap

?&s#C

0 = Enable
1 = Disable

Display Functions On

n/a

Display Functions Off

n/a

Enter PCL Mode

?%#A

0 = Use previous PCL cursor position
1 = Use current HP-GL/2 pen position

Enter HP-GL/2 Mode

?%#B

0 = Use previous HP-GL/2 pen position
1 = Use current PCL cursor position

Cursor Positioning

Page Control Commands (Continued)

Function

Language Selection

Common PCL Printer Commands (Continued)

D-6

Printer Commands

Font Selection

Common PCL Printer Commands (Continued)
Function

Command

Options (#)

Symbol Sets2

?(#

8U = HP Roman-8 Symbol Set
10U = IBM Layout (PC-8) (code page 437) Default Symbol Set
12U = IBM Layout for Europe (PC-850) (code page 850)
8M = Math-8
19U = Windows 3.1 Latin 1
9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe)
5T = Windows 3.1 Latin 5 (commonly used in Turkey)
579L = Wingdings Font

Primary Spacing

?(s#P

0 = fixed
1 = proportional

Primary Pitch

?(s#H

# = characters/inch

Set Pitch Mode3

?&k#S

0 = 10
4 = 12 (elite)
2 = 16.5 - 16.7 (compressed)

Primary Height

?(s#V

# = points

Primary Style2

?(s#S

0 = upright (solid)
1 = italic
4 = condensed
5 = condensed italic

Primary Stroke Wt.2

?(s#B

0 = medium (book or text)
1 = semi bold
3 = bold
4 = extra bold

Typeface2

?(s#T

Print a PCL font list to view the command for each internal font
(page 103).

For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of
characters in the name, plus 1.

Order the PCL 5/PJL Technical Reference Documentation Package for symbol set charts or for more information
(page 10).

The preferred method is to use the primary pitch command.

Printer Commands

D-7

D-8

Printer Commands

E
Regulatory Information
FCC Regulations
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.
• Increase separation between equipment and receiver.
• Connect equipment to an outlet on a circuit different from that to
•
Note

which the receiver is located.
Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly
approved by HP could void the user’s authority to operate this
equipment.
Use of a shielded interface cable is required to comply with the
Class B limits of Part 15 of FCC rules.

Regulatory Information

E-1

Environmental Product Stewardship
Protecting the Environment
Hewlett-Packard Company is committed to providing quality
products in an environmentally-sound manner. The printer has been
designed to minimize impacts on the environment.
The printer design eliminates:
Ozone
Production

The printer uses charging rollers in the electrophotographic process and
therefore generates no appreciable ozone gas (03).

CFC Usage

Class I U.S. Clean Air Act stratospheric ozone-depleting chemicals
(chlorofluorocarbons [CFCs], for example) have been eliminated from the
manufacturing of the printer and packaging.

The printer design reduces:
Energy
Consumption

Energy usage drops from 325 watts (W) during printing to as little as 21 W
while in low-power (PowerSave) mode. This saves energy without affecting
the high performance of the printer. This product qualifies for the ENERGY
STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program
established to encourage the development of energy-efficient office
products. The ENERGY STAR name is a registered service mark of the U.S.
Environmental Protection Agency.
As an ENERGY STAR partner, Hewlett-Packard
Company has determined that this product meets
ENERGY STAR Guidelines for energy efficiency.

Toner
Consumption

EconoMode uses about 50% less toner, thereby extending the life of the
toner cartridge.

Paper use

The printer’s optional duplexing feature, which provides for two-sided
printing, reduces paper usage and the resulting demands on natural
resources.

E-2

Regulatory Information

The design of the printer facilitates the recycling of:
Plastics

Europe Only: Plastic parts have material identification markings, according
to international standards, which enhance the ability to identify plastics for
proper disposition at the end of the printer’s life. The plastics used in the
printer housing and chassis are technically recyclable.
All Other Countries: Plastic parts have material identification markings,
according to international standards, which enhance the ability to identify
plastics for proper disposition at the end of the printer’s life.

HP Toner
Cartridges/
Photoconductive
Drum

In many countries, the toner cartridge/drum can be returned to HP at the
end of its useful life. A prepaid shipping label and instructions on how to
return the toner cartridge/drum are included with the replacement toner
cartridge/drum. If your country is not listed in the replacement’s brochure,
call your local HP Sales and Service Office for further instructions. (See
page 110 or the HP support pages at the front of this user’s guide.)
HP Cartridge Recycling Program Information
Since 1990, the HP LaserJet Toner Cartridge Recycling Program has
collected more than twelve million cartridges that otherwise would have
been discarded into landfills or similar facilities. This rapidly growing
program returns used cartridges to the manufacturing process, thus
conserving a variety of resources. Once a cartridge is returned through the
prepaid return program, it is disassembled. The reusable components and
the plastic housing are cleaned and inspected for quality conformance. After
passing strict inspection procedures, materials such as nuts, screws, and
clips are reclaimed and used to produce new cartridges. Remaining
materials, like the photoconductive drum, are melted down and used as raw
materials for a variety of other products. By the weight of the materials
returned, over 95% are recycled. All HP LaserJet toner cartridges are
shipped in recycled boxes with the entire box being recyclable through the
returns program. Styrofoam end caps, which were used to support HP
LaserJet toner cartridges during shipping, have been replaced with molded
end caps made from 100% post-consumer paper products. For more
information in the U.S., call (1) (800) LASERJET [(1) (800) 527-3753].
International customers can call their local HP Sales and Service Office for
further information regarding the HP Toner Cartridge Recycling Program
(page 110).

Regulatory Information

E-3

The diagram below represents how HP LaserJet toner cartridges are
recycled:

Printer and
Parts

U.S. Only: HP’s Hardware Recycling Organization will accept the printer and
other HP products when you have no further use for them. HP disposes of
these products in an environmentally-sound manner. Many of the functional
parts are recovered, tested, and reused as fully warrantied service parts.
Used parts are not placed into new product manufacturing. The remainder
of the product parts which are not functional are recycled if possible. For
this service, call (1) (800) 535-7933.
Europe Only: Design for recycling has been incorporated into the printer
and its accessories. The number of materials has been kept to a minimum
while ensuring proper functionality and high product reliability. Dissimilar
materials have been designed to separate easily. Fasteners and other
connections are easy to locate, access, and remove with common tools.
High priority parts have been designed to be accessed quickly for efficient
disassembly and repair. Plastic parts have been primarily designed in two
colors to enhance recycling options. A few small parts are colored
specifically to highlight customer access points.
HP disposes of returned products in an environmentally sound manner.
Many of the functional parts are recovered, tested, and reused as
fully-warrantied service parts. Used parts are not placed into new product
manufacturing. The remainder of the product parts are recycled, if possible.
For product take-back information, contact your local HP Sales and Service
Office (page 110).

E-4

Regulatory Information

Paper

Europe Only: The printer is suited for the use of recycled papers when the
paper meets the guidelines outlined in the HP LaserJet Printer Family Paper
Specifications Guide. The printer is suited for the use of recycled paper
according to DIN 19 309.
All Other Countries: The printer is suited for the use of recycled papers when
the paper meets the guidelines outlined in the HP LaserJet Printer Family
Paper Specifications Guide.

Regulatory Information

E-5

To ensure printer longevity, HP provides the following:
Extended
Warranty

HP SupportPack covers the printer and all HP-supplied internal
components. It is a three-year warranty from the date of purchase. HP
SupportPack must be purchased by the customer within 30 days of product
purchase. Information on HP SupportPack is available by calling your local
HP FIRST number. (See the HP Support pages at the front of this user’s
guide.)

Spare Parts
and
Consumables
Availability

Spare parts and consumable supplies for this product will be made available
for at least five years after production has stopped.

Toner Material Safety Data Sheet
The Toner Material Safety Data Sheet can be obtained by calling
your local HP FIRST number. (See the HP Support pages at the
front of this user’s guide.)

E-6

Regulatory Information

Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:

Hewlett-Packard Company

Manufacturer's Address:

11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA

declares, that the product
Product Name:

HP LaserJet 5000, 5000 N, 5000 GN

Model Numbers:

C4110A, C4111A, C4112A

Product Options:

ALL

conforms to the following Product Specifications:
Safety:

IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3

EMC:

IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)
1
CISPR 22:1993+A1 / EN 55022:1994 Class B )
EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 -

4 kV CD, 8 kV AD

IEC 801-3:1984 / prEN 55024-3:1991 -

3 V/m

IEC 801-4:1988 / prEN 55024-4:1992 -

0.5 kV Signal Lines
1.0 kV Power Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3.3:1995
2
1
FCC Title 47 CFR, Part 15 Class B ) / ICES-003, Issue 2 / VCCI-2 )
1
AS / NZS 3548:1992 / CISPR 22:1993 Class B )

Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the
CE-marking accordingly:
• the EMC directive 89/336/EEC
• the Low Voltage Directive 73/23/EEC
1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.

January 15, 1997

For Compliance Information ONLY, contact:

Australia Contact:

Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact:

Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX:
+49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard Company, PO
Box 15 Mail Stop 160, Boise, ID 83707-0015 (Phone:
208-396-6000)

Regulatory Information

E-7

Safety Statements
Laser Safety Statement
The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for
laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer
is certified as a “Class 1” laser product under the U.S. Department
of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety
Act of 1968. Since radiation emitted inside the printer is completely
confined within protective housings and external covers, the laser
beam cannot escape during any phase of normal user operation.
WARNING!

Using controls, making adjustments, or performing procedures
other than those specified in this user’s guide may result in exposure
to hazardous radiation.

Canadian DOC Regulations
Complies with Canadian EMC Class B requirements.
<>.>>

VCCI Statement (Japan)

E-8

Regulatory Information

Laser Statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 5000, 5000 N, 5000 GN -laserkirjoitin on käyttäjän
kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä
kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning,
som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 5000, 5000 N, 5000 GN -kirjoittimen sisällä ei ole
käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja
huoltaa ainoastaan sen huoltamiseen koulutettu henkilö.
Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin
vaihtamista, paperiradan puhdistusta tai muita käyttäjän
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja
ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser

Regulatory Information

E-9

E-10

Regulatory Information

Glossary
adjustable tray

A paper tray that is able to adapt to more than one size
of media. All trays used in the printer are adjustable.

DIMM
(dual in-line memory
module)

A circuit board that holds extra memory chips for the
printer.

drag-and-drop

The ability to execute a function graphically without
typing a command. For example, in the Windows 95
Explorer, you can copy or move a file by “dragging” it
from one folder and “dropping” it into another.

duplex printing
accessory
(also called “duplexer”)

An optional accessory used for automatically printing
on both sides of a sheet of paper.

enhanced input/output
(EIO)

Printer accessory slots used for transferring data
between the computer and printer. Modular I/O (MIO)
accessories for older printers and the newer EIO
technology are not compatible.

media

Any material to be printed, including envelopes, labels,
transparencies, and all types of paper. (Paper types
include letterhead, prepunched, recycled, bond, color
stock, card stock, and preprinted.)

full-bleed

Print that extends from edge to edge of a sheet of paper.
This effect is achieved by printing on larger paper, then
trimming to the edge of the printed image.

Mopier

An HP LaserJet printer equipped to deliver multiple
original prints (or generate copies of a print job).

PCL

HP’s printer control language.

PostScript Emulation

See PS.

preprinted

Having pre-designed forms already printed on the
paper.

printer driver

Program files that allow a software application to
communicate with the printer and use its features.

printer driver help

On-screen instructions regarding the use of the printer
driver.

Glossary

printer software

Any or all of the software shipped with the printer. The
printer is packaged with a compact disc containing the
software needed to access all of the printer’s features.
If the printer has been correctly set up, the appropriate
software is already installed.

printer software help

On-screen instructions regarding the use of the printer
software. Help screens which can be activated from the
Help button (or a question mark symbol) in the printer
software.

PostScript Level 2 Emulation (or Level 1 Emulation for
Windows 3.1x). A printer language provided with the
printer.

size

In this user’s guide, paper size refers to the dimensions
of a sheet of paper or other print media.

software application

A computer program or package developed for sale to
the general public.

source

In this user’s guide, paper source refers to the paper
tray where paper or other print media is loaded.

type

In this user’s guide, paper type refers to the unique
properties of paper or other print media, such as rough,
transparency, labels, etc.

universal tray

A paper tray that can be adjusted for many paper sizes.

watermark

Text printed on the background of a page.

Glossary

Index
Numerics
1200 dpi B-5
250-sheet tray
loading 31– 32
ordering 8
paper orientation 41
paper specifications A-4
2-sided printing, see duplex
printing accessory
2-up printing 57
300 dpi B-5
3-hole punched paper
duplexing 38
orientation 40– 41
500-sheet tray (optional)
loading 33– 34, 48, 51– 54
ordering 8
paper orientation 41
paper
specifications A-2, A-5–
A-7
600 dpi B-5

A
A4, rotated, printing 47– 48
Access Denied Menus Locked
message 13, 79
accessories
ordering 8– 10
types of 7
verifying installation 101–
102
warranty 105– 106
accessory connector 6
acoustic emissions A-18
adapters
ordering 9
pin connections A-20
additional drivers, obtaining 14
adhesive on envelopes,
printing with A-11
adjusting memory settings C-6
adjusting paper stop 29
advanced printing
tasks 25, 56– 61
allocating memory to printer
language B-11, C-6
Append CR To LF setting B-9
Attention light 11
authorized dealers, locating,
see front pages iii
Auto Continue

setting 79, B-12
AutoCAD printer driver 16

B
Background Printing
(Macintosh) 98
backlight, turning off B-10
Bad Duplexer Connection
message 79
Bad Optional Tray Connection
message 79
Bad Serial Transmission
message 85
basic printing tasks 25
baud rate B-17
benefits, printer 2– 3
bidirectional parallel
communication setting B-16
Binding setting 39, B-4
bit transmission A-19
blank configuration page,
troubleshooting 92
blank display,
troubleshooting 91
both sides, printing with duplex
accessory, see duplex
printing accessory
buffer, changing size C-7

C
cables, serial
ordering 9
pin outs A-21
specifications A-19– A-21
troubleshooting 93, 96
types of A-20
Canadian DOC
regulations E-8
Cancel Job key 12, B-20
Cannot Duplex Rear Bin Open
message 79
capacity, paper tray A-3– A-6
card stock A-12– A-13
see also custom-size paper
CFG EtherTalk setting B-19
CFG Network setting B-18
CFG Novell setting B-18
CFG TCP/IP setting B-19
changing
control panel setting 13
I/O buffer size C-7
paper type and size 60– 61
characters
escape D-3

misformed 89– 90
Check Input Device
message 80
CFC usage E-2
Chooser, troubleshooting 97
choosing driver 18
Chosen Language Not
Available message 80
cleaning
paper path 69
printer 67– 68
cleaning page
setting B-6
using 69
Clearable Warnings
setting 79, B-12
clearing
paper jams 72– 78
persistent messages 79
combining escape
sequences D-3
commands, printer D-1– D-7
PCL D-5– D-7
selecting PCL fonts D-4
syntax D-2– D-3
compact disc 14
Configuration
Menu 79, B-10– B-14
configuration page
printing 101– 102, B-2
sample 102
troubleshooting 92
configurations
checking printer’s 100– 103
printer 4– 5
printer’s current B-1
Configure Custom Paper
message 53
Configure Custom Paper
setting B-7
Configure Fuser Mode Menu
setting B-4
connectors, locating 6
consumables, see supplies
consumption, power A-17
continue printing with low
toner 65– 66
control panel
keys 12
language 91
layout 11
lights 11, B-10
locating 6
locking 21

Index

menus B-1– B-20
messages 79– 88
printing current settings 13
printing menu map 13, 100
settings 13
troubleshooting 91
converting paper weights A-8
Copies setting B-7
Courier setting B-9
creases, troubleshooting 89–
90
Create Cleaning Page
message 69
Create Cleaning Page
setting B-6
curling paper,
troubleshooting 89–
90, A-7
current printer
settings 13, 100– 103
Custom Install option 15, 17
customer support worldwide,
see front pages v
customizing Tray 1
operation 58– 59
custom-size paper
guidelines for printing 53
margins 53
orientation 41
paper
specifications A-3, A-5
printing 28, 50– 54
setting paper size 53– 54

D
dark printing, setting toner
density B-6
Data light 11
data, transmitting
speed B-16, B-17
dealers, locating HP
authorized, see front
pages iii
Declaration of Conformity E-7
default settings B-1
restoring B-20
deleting fonts 19
diagnostics, printer 22
dial, paper size 31, 34
dimensions, paper A-3– A-6
dimensions, printer’s A-14–
A-16
DIMMs
accessories 7
installing C-1– C-5
ordering 9
printing font list 103
Disk Device Failure
message 80
Disk File Operation Failed
message 80
Disk File System Is Full

Index

message 80
Disk Is Write Protected
message 80
display, see control panel
DLC/LLC setting B-18
Do Not Power Off message 81
documentation, ordering 10
DOS, entering escape
characters D-3
double-side-seam envelopes,
printing with A-11
draft-quality printing B-6
drivers, printer 14– 18
additional 16
help software 18
included with printer 15
Macintosh 15, 21
selecting 18
troubleshooting 93
troubleshooting
(Macintosh) 97
Windows 17
dropouts, troubleshooting 89–
90, A-7
duplex printing accessory
clearing paper jams 72, 76–
78
guidelines 36
ordering 8
paper orientation 38
paper specifications A-6
print layout options 39
printing with 35– 39
removing 37, C-4
troubleshooting 78, 96
Duplex setting 36, B-4
duplexer, see duplex printing
accessory

E
EconoMode setting B-6
edge-to-edge printing, see
full-bleed images
EDO DIMMs, ordering 9
see also DIMMs
EIO cards
installing C-8
ordering 9
EIO Menu B-18– B-19
EIO x Bad Transmission
message 85
EIO x Buffer Overflow
message 84
electrical specifications A-17
emissions, acoustic A-18
energy consumption, see
power consumption
Energy Star E-2
envelopes
adhesive strips or flaps A-11
double-side-seams A-11
guidelines 42

margins 42, A-12
printing 28, 42– 43
printing from Tray 1 43
specifications A-10– A-12
storing A-12
wrinkled 42, A-10
environmental product
stewardship E-2– E-7
environmental
specifications A-17– A-18
equivalent weights to US
paper A-8
error log, see event log
error messages 79– 88
clearing repeated
messages 79
escape characters
entering in DOS D-3
examples D-2
escape sequences 103, D-3
EtherTalk setting B-18
event log 102, B-2
expanding
memory A-18, C-1– C-8

F
face-down output bin 26
face-up output bin 28
faded print,
troubleshooting 89– 90
FastRes 1200 B-5
FCC regulations E-1
features, printer 2– 3
feeding paper, problems
with 95, A-7
file directory B-2
Finland’s laser statement E-9
500-sheet tray (optional)
loading 33– 34, 48, 51– 54
ordering 8
paper orientation 41
paper
specifications A-2, A-5–
A-7
fixed-spaced fonts D-4
flaps on envelopes, printing
with A-11
Flash Device Failure
message 80
flash DIMMs, ordering 9
see also DIMMs
Flash File Operation Failed
message 80
Flash File System Is Full
message 80
Flash Is Write Protected
message 81
flowchart, troubleshooting
for Macintosh 97– 98
printer errors 91– 98
fonts
control panel settings B-8–

B-9
fixed-spaced D-4
information about 103
installing and deleting 19
internal 103
ordering DIMMs 9
printing list of 103
proportional-spaced D-4
selecting PCL D-4
soft 103
troubleshooting
(Macintosh) 98
FontSmart, see HP FontSmart
format problems,
troubleshooting 94– 95
frequent paper jams,
solving 78
full-bleed images, printing 49
Fuser Error message 86

G
garbled print,
troubleshooting 94, 95
Go key 12
graphics, vector D-1
gray background,
troubleshooting 89–
90, A-7
guidelines
card stock A-13
custom-size paper 53
duplexing 36
envelopes 42
labels 44– 45, A-9
paper A-7
paper quality A-2
printing both sides 36
transparencies 46

H
hard disk
installing C-8
ordering 9
printing font list 103
hardware warranty 105– 106
options E-6
heavy paper
printing 28, 50
specifications A-12– A-13
Help button, in printer driver 18
help screens 18
HP Bulletin Board Service, see
front pages iii
HP FIRST, see front pages iv
HP FontSmart 19, C-8
HP JetAdmin 22, 61
installing 14
HP JetDirect print server card
configuring network
parameters B-18
installing C-8
ordering 9

HP JetSend 20
HP JobMonitor 19
HP LaserJet Paper, ordering 8
HP LaserJet Toner Cartridge
ordering 8
recycling program E-3
HP LaserJet Utility 21
HP Maintenance
Agreement 106
HP Software License
Terms 109
HP SupportPack 106, E-6
HP support, see front
pages iii– v
HP ToolBox 19
HP worldwide sales and
service offices 110– 113
HP-GL/2 commands D-1
HP-UX 22
humidity specifications A-18

I
incorrect fonts 94, 95, 98
index cards A-13
see also custom-size paper
Information Menu B-2
information pages, for
troubleshooting 100– 103
Input Device Condition
message 81
Input Device Failure
message 87
input tray areas
paper jams, clearing 73
troubleshooting 96
Install Tray message 81
installed personalities and
options, displayed on
configuration page 102
installing
drivers 15
EIO cards C-8
fonts 19
HP FontSmart 19
HP JetAdmin 14, 22
HP JetSend 20
mass storage devices C-8
memory C-2– C-5
software 14
toner cartridges 64
Insufficient Memory
message 84
interface accessories
ordering 9
troubleshooting 93
internal fonts 103, B-8
IP addresses, current 102
Item key 12
I/O Buffer setting B-15
I/O buffer, changing size C-7
I/O cards
installing C-8

ordering 9
I/O Menu B-15– B-17
I/O Timeout setting B-15

J
Jam Recovery setting B-14
JetAdmin, see HP JetAdmin
JetSend, see HP JetSend
Job Cancel key, see Cancel
Job key
JobMonitor, see HP
JobMonitor

K
keys, control panel 12

L
labels
guidelines A-9
printing 28, 44– 45
solving repeated jams 78
specifications A-9
landscape, orientation B-8
languages, control panel 91
languages, printer
(personality)
allocating memory
to B-11, C-6
selecting default B-10
switching 18, B-10
laser safety statement E-8
laser statement for Finland E-9
LaserJet paper, see HP
LaserJet Paper
LaserJet Utility, see HP
LaserJet Utility
LaserWriter printer driver 21
latest drivers, obtaining 14
layout options
duplexing 39
printing multiple pages on
one sheet 57
letterhead paper
duplexing 38
orientation 40– 41
letter, rotated, printing 47– 48
license for software 109
light printing
setting toner density B-6
troubleshooting 89– 90
lights
control panel 11
turning off
(PowerSave) B-10
lightweight paper, printing
with 28
lines, troubleshooting 89– 90
loading
custom-size paper 51– 52
envelopes 43
paper trays 30– 34

Index

Loading Program message 81
locating paper jams 72
locking control panel 21
locking out paper trays 60
loose toner,
troubleshooting 89–
90, A-7

M
Macintosh
network cable kit, ordering 9
PPDs 15, 21, 99
printer drivers 15, 21
selecting alternate PPD 99
serial cable, ordering 9
software for 21
troubleshooting
flowchart 97– 98
maintaining the printer 63– 69
maintenance message 63, 82
Maintenance Message
setting B-14
Manual Feed setting B-4
Manually Feed message 81
manually feeding paper 59
manuals, ordering 10
margins
custom-size paper 53
envelopes 42, A-12
mass storage devices
installing C-8
ordering 9
material safety data sheet E-6
maximum paper size 50, A-3–
A-6
media, see paper
memory
allocated to printer
languages B-11, C-6
changing I/O buffer size C-7
changing resource
saving C-6
checking installation C-5
expansion A-18, C-1– C-8
information on configuration
page 102
installation location 6
installing DIMMs C-2– C-5
installing mass storage
device C-8
ordering 9
Memory Full Stored Data Lost
message 81
Memory Settings Changed
message 82
Memory Shortage Job Cleared
message 82
Memory Shortage Page
Simplified message 82
Menu key 12
menu map B-2
printing 13, 100

Index

menu tree, see menu map
menus, control panel B-1–
B-20
messages, printer 71, 79– 88
MEt B-12
Minimum Install option 15
minimum paper size 50, A-3–
A-6
misformed characters,
troubleshooting 89– 90
Mopier Mode setting B-13
MS Windows 3.1, 95, or NT
help 18
network software 22
printer drivers 15
software 14– 20, 22– 23
multi-purpose paper,
ordering 8
multi-purpose tray, see Tray 1

N
networks
HP JetAdmin 14, 22
ordering I/O cards 9
software for 14, 22
troubleshooting
Macintosh 97
troubleshooting print
problems 93– 98
no jobs print,
troubleshooting 93
noise emissions, see acoustic
emissions
Novell NetWare 22
Novell setting B-18
n-up printing 57
NVRAM Error Check Settings
message 87
NVRAM Full Check Settings
message 87

O
Offline message 82
online help 18
online services, see front
pages iii
operating temperature A-18
optional 500-sheet tray, see
500-sheet tray (optional)
optional accessories
ordering 7– 10
tray configurations 5
troubleshooting 96
verifying installation 101–
102
warranty 105– 106
optional duplex printing
accessory, see duplex
printing accessory
optional paper tray, see
250-sheet tray or see

500-sheet tray (optional)
orientation
paper 40– 41
portrait or landscape B-8
printing both sides of
paper 38
Orientation setting B-8
OS/2 printer drivers 16
output areas
clearing paper jams 75
troubleshooting 96
output bin 26– 28
Override A4 With Letter
setting B-4
overriding printer settings 17
ozone production E-2

P
page count, printer 102
Page Protect setting B-12
page skew,
troubleshooting 89– 90
Page Too Complex
message 84
paper
card stock A-12– A-13
changing type and size 60–
61
clearing jams 72– 78
converting paper
weights A-8
creases,
troubleshooting 89– 90
curl, troubleshooting 89–
90, A-7
custom-size 28, 50–
54, A-3, A-5
guidelines A-7
heavy A-12– A-13
HP brand 8
jams, correcting A-7
manually feeding 59
ordering 8
orientation 40– 41
printing by type and
size 60– 61
problems with 89– 90, A-7
recycling E-5
rotated, printing 47– 48
sizes supported A-3– A-6
special types 40– 55
specifications A-2– A-13
types supported A-6
using recycled E-5
weight equivalence
table A-8
weight specifications A-3–
A-6
Paper Handling Menu B-3–

B-4
Paper Jam message 84
paper jams 72– 78
duplexer 76– 77
input tray areas 73
locating 72
output areas 75
repeated jams 78
top cover area 74
Tray 1 73
Paper Path Open Please Close
It message 80
paper path test B-2
paper path, cleaning 69
Paper setting B-7
paper size dial, locating 31, 34
paper stop, adjusting 29
paper trays
clearing paper jams 72– 78
current size settings 102
customizing Tray 1 58– 59
extension 30
loading 30– 34
locking out 60
multi-purpose 30
ordering 8
solving repeated jams 78
troubleshooting 96
Parallel Adv Function
setting B-16
parallel cables, ordering 9
Parallel High Speed
setting B-16
parallel interface connector,
locating 6
Parallel I/O Buffer Overflow
message 84
parts, locating 6
PCL
commands D-1– D-7
printing font list 103, B-2
selecting fonts D-4
syntax D-2– D-3
PCL 5e drivers 15
function 18
PCL 6 drivers 15
function 18
PCL Font Number setting B-8
PCL Font Pitch setting B-8
PCL Font Point Size
setting B-9
PCL Font Source setting B-8
PCL Memory setting B-11
PCL Symbol Set setting B-9
Perform Printer Maintenance
message 82
permanent fonts
downloaded 103
setting B-8
Personality setting B-10
personality, see languages,

printer (personality)
photoconductive drum E-3
physical dimensions,
printer’s A-14– A-16
pin connections A-20
pin outs
serial cables A-21
pitch/point information 103
PJL commands D-1
portrait, orientation B-8
ports
troubleshooting 93
postcards A-12– A-13
see also custom-size paper
PostScript emulation, see PS
PostScript Printer Description
files, see PPDs
power connector, locating 6
power consumption A-17
power switch, locating 6
PowerSave mode E-2
PowerSave setting B-10
PPDs
Macintosh 21
selecting alternate 99
preprinted/prepunched paper
duplexing 38
orientation 40– 41
Print PS Errors setting 93, B-9
Print Quality Menu B-5– B-6
print quality problems 89–
90, A-7
print queue, viewing 19
print resolution B-5
print speed A-18, B-5
printer
adapters A-20
cleaning 67– 69
commands D-1– D-7
configuration 100– 103
control panel layout 11– 13
diagnostics 22
dimensions A-14– A-16
drivers 14– 18
drivers, Macintosh 15, 21
errors, troubleshooting 71–
103
features 2– 3
help software 18
information pages 100–
103
maintenance 63– 69
managing through
network 22
memory C-1– C-8
menu map 13
messages 71, 79– 88
operating temperature A-18
ordering supplies 8– 10
output bins 26– 28
overriding control panel
settings 17

paper size dial 31, 34
parts and location 6
PCL commands D-1– D-7
physical dimensions A-14–
A-16
relative humidity A-18
renaming 99
sales and service
offices 110– 113
saving setup 56
settings, current 100– 103
software 14– 23
specifications A-14– A-18
status, accessing 19
see also messages
printer drivers 14– 18
additional 16
help software 18
included with printer 15
Macintosh 15, 21
selecting 18
troubleshooting 93
troubleshooting
(Macintosh) 97
Windows 17
Printer Error messages 86–
88
printer languages
allocating memory
to B-11, C-6
drivers 18
selecting default B-10
printing 25– 61
advanced tasks 56– 61
basic tasks 25– 55
configuration page 101–
102
custom-size paper 50– 54
duplexing 35– 39
edge-to-edge, see full-bleed
images
envelopes 42– 43, A-10–
A-12
first page on different
paper 57
font list 103
full-bleed images 49
heavy paper 50
labels 44– 45
manually feeding paper 59
menu map 13, 100
multiple pages on one
sheet 57
output bins 26– 28
rotated paper 47– 48
special paper 40– 55
speed A-18, B-5
supplies, ordering 8
transparencies 46
vellum 55
watermark 56
with low toner 65– 66

Index

Printing Menu B-7– B-9
problem solving, printer
errors 71– 103
Process Cleaning Page
setting B-6
product return 105– 106, 108
Product Stewardship
acoustic emissions A-18
consumables, see supplies
energy consumption, see
power consumption
memory expansion C-2–
C-5
noise emissions, see
acoustic emissions
paper
specifications A-2– A-13
using recycled E-5
parts supply 8– 10, E-6
photoconductive drum E-3
power
consumption A-17, E-2
product return 105–
106, 108
product take back, see
product return
return 105– 106, 108
supplies
availability 7– 10, E-6
paper 8
toner cartridge 8, 64–
66, 107, E-2– E-3, E-6
using recycled paper E-5
warranty
options E-6
standard 105– 106
product take back, see product
return
proportional-spaced fonts D-4
ProRes 1200 B-5
PS
allocating memory
to B-11, C-6
drivers
function 18
included with printer 15
printing font list 103, B-2
troubleshooting error
page 93
PS Memory setting B-11

Q
quality, print
problems 71, 89– 90, A-7
with low toner 65– 66
Quick Sets 56

R
Ram Disk Device Failure
message 82
Ram Disk File Operation

Index

Failure message 82
Ram Disk File System Is Full
message 83
Ram Disk Is Write Protected
message 83
Ram Disk setting B-13
Ram Disk Size setting B-13
Ready light 11
rear door latches, locating 6
rear output bin
clearing paper jams 75
locating 6
using 28
recycled paper, using E-5
recycling used toner
cartridges 64, E-3– E-4
redistributing toner 65– 66
regulatory information E-1–
E-9
relative humidity A-18
removing duplex printing
accessory 37, C-4
renaming the printer 99
repeated paper jams,
solving 78
repeating defects,
troubleshooting 89– 90
Reset Active I/O Channel
setting B-20
Reset All I/O Channels
setting B-20
Reset Memory setting B-20
Resets Menu B-20
Resolution Enhancement
technology (REt) setting B-5
Resolution setting B-5
Resource Save setting B-11
resource saving, allocating
memory C-6
restore default settings B-20
Restore Factory Settings B-20
REt setting B-5
return 105– 106, 108
rotated paper, printing 47– 48

S
safety statements E-8– E-9
sales and service offices 110–
113
samples
configuration page 102
print quality problems 89
saving
paper E-2
power B-10, E-2
printer setup 56
toner B-6, E-2
SDRAM DIMMs, ordering 9
see also DIMMs

security, information 102
Select key 12
serial adapter, ordering 9
Serial Baud Rate setting B-17
serial cables
ordering 9
pin outs A-21
troubleshooting 93
types of A-20
Serial DTR Polarity
setting B-17
serial interface connector,
locating 6
Serial I/O Buffer Overflow
message 85
serial number 102
Serial Pacing setting B-16
Serial Robust XON
setting B-16
service agreements 105–
106, E-6
see also front pages iv
Service Information Form 108
service information, see front
pages iii
setting
custom paper sizes 53– 54
paper type and size 60– 61
settings
affecting printer
messages 79
control panel 13, B-1– B-20
verifying current 100– 103
show event log B-2
600 dpi B-5
size settings 30– 34, 47–
48, 50– 54, 58, 60– 61
size, paper A-3– A-6
slides, see transparencies
small paper, printing 28
see also custom-size paper
soft fonts 103
software
drivers 14– 18, 21
help for drivers 18
HP FontSmart 19
HP JetAdmin 14, 22
HP JetSend 20
HP JobMonitor 19
HP LaserJet Utility for
Macintosh 21
HP ToolBox 19
included with printer 14
license 109
Macintosh 15, 21
networks 14, 22
troubleshooting print
problems 93
Windows 14– 20, 22– 23
Solaris 22
special paper
manually feeding 59

printing 40– 55
specifications
acoustic emissions A-18
card stock A-12– A-13
electrical A-17
envelopes A-10– A-12
general A-18
heavy paper A-12– A-13
labels A-9
paper A-2– A-13
printer A-14– A-18
serial cable A-19– A-21
transparencies A-9
vellum A-10
speed
printing A-18, B-5
transmitting
data B-16, B-17
status, see printer messages
storing
envelopes A-12
toner cartridges 64
straight-through paper path 28
Sun OS 22
supplies
availability 7– 10, E-6
ordering 8– 10
paper 8
support agreements 105–
106, E-6
see also front pages iv
SupportPack, see HP
SupportPack
support, worldwide, see front
pages v
switching printer
languages 18, B-10
syntax for printer
commands D-2– D-4

T
TCP/IP protocol, setting B-19
TCP/IP setting B-18
3-hole punched paper
duplexing 38
orientation 40– 41
300 dpi B-5
toner
consumption E-2
density B-6
low, continue printing 65–
66
spilling 74
troubleshooting 89–
90, A-7
toner cartridges 64– 66
life expectancy 64
limited warranty 107
material safety data
sheet E-6
ordering 8
recycling 64, E-3

Toner Density setting B-6
Toner Low message 65
Toner Low setting B-12
Toner Material Safety Data
Sheet E-6
ToolBox, see HP ToolBox
top cover area, clearing paper
jams 74
top cover, locating 6
top output bin
clearing paper jams 75
locating 6
using 26
transmitting data,
speed B-16, B-17
transparencies
printing 27, 46
solving repeated jams 78
specifications A-9
Tray 1
customizing operation 58–
59
deselecting 96
envelope
specifications A-10–
A-12
locating 6
mode settings 58– 59
paper jams, clearing 73
paper orientation 41
paper specifications A-3
printing envelopes 42– 43
printing paper 30
printing special paper 44–
47, 50, 53– 55
Tray 1 Mode setting B-3
Tray 1 Mode=Cassette 58
Tray 1 Mode=First 58
Tray 1 Size setting B-3
Tray 1 Type setting B-3
Tray 2
loading 31– 32
paper jams, clearing 73
paper orientation 41
paper specifications A-4
Tray 2 Type setting B-3
Tray 3 Type setting B-3
Tray 4 Type setting B-3
tray extension 30
Tray x Empty message 83
Tray x Load message 83
troubleshooting 71– 103
flowchart 91– 98
Macintosh 97– 99
paper jams 72– 78
print quality problems 89–
90, A-7
printer messages 79– 88
repeated paper jams 78
using information
pages 100– 103

TrueType fonts 19
1200 dpi B-5
250-sheet tray
loading 31– 32
ordering 8
paper orientation 41
paper specifications A-4
2-sided printing, see duplex
printing accessory
2-up printing 57
Type setting B-4
type settings 60– 61, B-3
Typical Install option 15, 17

U
Unexpected Paper Sizes
message 85
uninstalling fonts 19
Unit of Measure setting B-7
UNIX, see HP-UX
Unsupported Size In Tray
message 83
upgrading printer memory C-1
Use x x Instead message 83
user’s guide, ordering 10

V
Value key 12
VCCI statement, Japan E-8
vector graphics D-1
vellum
printing 55
solving repeated jams 78
specifications A-10
viewing print queue 19

W
warranty
options E-6
standard 105– 106
toner cartridge, limited 107
watermark, printing 56
wavy paper,
troubleshooting 89– 90
weight of printer A-16
weight, paper A-3– A-6
weight, paper equivalence
table A-8
Wide A4 setting B-9
Windows
help 18
network software 14, 22
printer drivers 15
software 14– 20, 22– 23
Windows NT 3.51 PCL 5e
printer driver 16
WordPerfect 5.1 printer
driver 16
World Wide Web addresses,
see front pages iii
wrinkled paper,
troubleshooting 89–

Index

90, A-10
wrong printer selected,
troubleshooting
(Macintosh) 98
wrong tray, troubleshooting 96

X
X Dimension setting B-8

Y
Y Dimension setting B-8

Index

Manual Part No.
C4110-90901

Printed on at least
50% Total Recycled Fiber with
at least 10% Post-Consumer Paper

*C4110-90901*
*C4110-90901*
C4110-90901

HP LaserJet 5000, 5000 N, and 5000 GN Printers User's Guide

English

HP LaserJet 5000, 5000 N,
and 5000 GN Printers
User's Guide

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File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.2
Linearized                      : No
Create Date                     : 1997:11:19 11:29:58
Producer                        : Acrobat Distiller 3.0 for Windows
Creator                         : PSCRIPT.DRV Version 4.0
Title                           : HP LaserJet 5000, 5000 N, and 5000 GN Printers User's Guide, C4110-90901
Modify Date                     : 1998:04:02 09:38:15
Page Count                      : 202

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Hp Laserjet 5000 Users Manual 5000, N, And GN Printers User's Guide, C4110 90901

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