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2014-12-11

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OFFICEJET 4500

OFFICEJET ADVANTAGE 4500

User Guide

K710

HP Officejet 4500 (G510)/

HP Officejet 4575 (K710)/HP

Officejet Advantage 4500

(K710) All-in-One series

User Guide

Development Company, L.P.

Hewlett-Packard Company

notices

The information contained in this

document is subject to change without

notice.

adaptation, or translation of this

material is prohibited without prior

written permission of Hewlett-Packard,

except as allowed under copyright laws.

The only warranties for HP products

and services are set forth in the express

warranty statements accompanying

such products and services. Nothing

herein should be construed as

constituting an additional warranty. HP

shall not be liable for technical or

editorial errors or omissions contained

herein.

Acknowledgements

Windows, Windows XP, and Windows

Vista are U.S. registered trademarks of

Microsoft Corporation.

ENERGY STAR and the ENERGY

STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions

when using this product to reduce risk

of injury from fire or electric shock.

1. Read and understand all instructions

in the documentation that comes with

the device.

2. Observe all warnings and

instructions marked on the product.

3. Unplug this product from wall outlets

before cleaning.

4. Do not install or use this product near

water, or when you are wet.

5. Install the product securely on a

stable surface.

6. Install the product in a protected

location where no one can step on or

trip over the line cord, and the line cord

cannot be damaged.

7. If the product does not operate

normally, see Solve a problem.

8. There are no user-serviceable parts

inside. Refer servicing to qualified

service personnel.

Accessibility

The device provides a number of

features that make it accessible for

people with disabilities.

Visual

The device software is accessible for

users with visual impairments or low

vision through the use of your operating

system's accessibility options and

features. It also supports most assistive

technology such as screen readers,

Braille readers, and voice-to-text

applications. For users who are color

blind, colored buttons and tabs used in

the software and on the device control

panel have simple text or icon labels

that convey the appropriate action.

Mobility

For users with mobility impairments, the

device software functions can be

executed through keyboard

commands. The software also supports

Windows accessibility options such as

StickyKeys, ToggleKeys, FilterKeys,

and MouseKeys. The device doors,

buttons, paper trays, and paper guides

can be operated by users with limited

strength and reach.

Support

For more details about the accessibility

of this product and HP's commitment to

product accessibility, visit HP's Web

site at www.hp.com/accessibility.

For accessibility information for the Mac

OS X, visit the Apple Web site at

www.apple.com/accessibility.

Contents

1 Get started

Accessibility................................................................................................................................9

Eco-Tips....................................................................................................................................10

Understand the device parts.....................................................................................................10

Front view...........................................................................................................................10

Printing supplies area.........................................................................................................11

Back view............................................................................................................................11

Use the product control panel...................................................................................................12

Overview of buttons and lights...........................................................................................12

Change product settings.....................................................................................................13

Select the mode............................................................................................................13

Change product settings...............................................................................................14

Types of messages.............................................................................................................14

Status messages..........................................................................................................14

Warning messages.......................................................................................................14

Error messages............................................................................................................14

Critical error messages.................................................................................................15

Finding the device model number............................................................................................15

Select print media.....................................................................................................................15

Recommended papers for printing and copying.................................................................15

Recommended papers for photo printing...........................................................................17

Tips for selecting and using media.....................................................................................17

Load an original on the scanner glass......................................................................................18

Load an original in the automatic document feeder (ADF).......................................................19

Load media...............................................................................................................................19

Maintain the device...................................................................................................................21

Clean the scanner glass.....................................................................................................21

Clean the exterior ..............................................................................................................22

Clean the automatic document feeder (ADF) (Some models only)....................................22

Turn off the device....................................................................................................................24

2Print

Print documents........................................................................................................................25

Print documents (Windows)................................................................................................25

Print documents (Mac OS X)..............................................................................................26

Print brochures.........................................................................................................................26

Print brochures (Windows).................................................................................................26

Print brochures (Mac OS X)................................................................................................26

Print on envelopes....................................................................................................................27

Print on envelopes (Windows)............................................................................................27

Print on envelopes (Mac OS X)..........................................................................................27

Print a Web page......................................................................................................................28

Print a Web page (Windows)..............................................................................................28

Print a Web page (Mac OS X)............................................................................................28

Print photos..............................................................................................................................29

Print photos on photo paper (Windows).............................................................................29

Print photos on photo paper (Mac OS X)...........................................................................29

Print on special and custom-sized paper..................................................................................30

Print on special or custom-sized paper (Windows)............................................................30

Print on special or custom-sized paper (Mac OS X)...........................................................31

Print borderless documents......................................................................................................31

Print borderless documents (Windows)..............................................................................32

Print borderless documents (Mac OS X)............................................................................32

3Scan

Scan an original........................................................................................................................34

Scan an original from the product control panel.................................................................34

Edit a scanned document using optical character recognition (OCR) software.......................35

4Copy

Copy documents.......................................................................................................................36

Change copy settings...............................................................................................................36

5Fax

Send a fax................................................................................................................................38

Send a basic fax.................................................................................................................38

Send a fax manually from a phone.....................................................................................39

Send a fax using monitor dialing........................................................................................40

Send a fax from memory....................................................................................................41

Schedule a fax to send later...............................................................................................41

Send a fax to multiple recipients.........................................................................................42

Send a fax in Error Correction Mode..................................................................................42

Receive a fax............................................................................................................................43

Receive a fax manually......................................................................................................43

Set up backup fax...............................................................................................................44

Reprint received faxes from memory..................................................................................45

Poll to receive a fax............................................................................................................45

Forward faxes to another number......................................................................................46

Set the paper size for received faxes.................................................................................46

Set automatic reduction for incoming faxes........................................................................47

Block junk fax numbers......................................................................................................47

Add numbers to the junk fax list...................................................................................48

Remove numbers from the junk fax list........................................................................48

Print a Junk Fax Report................................................................................................48

Receive faxes to your computer (Fax to PC and Fax to Mac)............................................49

Fax to PC and Fax to Mac requirements......................................................................49

Activate Fax to PC and Fax to Mac..............................................................................49

Modify Fax to PC or Fax to Mac settings......................................................................50

Turn off Fax to PC or Fax to Mac.................................................................................50

Change fax settings..................................................................................................................50

Configure the fax header....................................................................................................51

Set the answer mode (Auto answer)..................................................................................51

Set the number of rings before answering..........................................................................51

Change the answer ring pattern for distinctive ring............................................................52

Set the fax error correction mode.......................................................................................52

Set the dial type..................................................................................................................53

Set the redial options..........................................................................................................53

Set the fax speed................................................................................................................53

Set the fax sound volume...................................................................................................54

Fax over Internet Protocol (FoIP).............................................................................................54

Use reports...............................................................................................................................55

Print fax confirmation reports..............................................................................................55

Print fax error reports..........................................................................................................56

Print and view the fax log...................................................................................................56

Clear the fax log.................................................................................................................57

Print the details of the last fax transaction..........................................................................57

Print a Caller ID History Report..........................................................................................58

6 Work with ink cartridges

Information about ink cartridges...............................................................................................59

Check the estimated ink levels.................................................................................................60

Handle the ink cartridges..........................................................................................................61

Replace the ink cartridges........................................................................................................61

Store printing supplies..............................................................................................................65

Advanced ink cartridge maintainance.......................................................................................65

Align the ink cartridges.......................................................................................................65

Clean the ink cartridges......................................................................................................67

7 Solve a problem

HP support................................................................................................................................69

Obtain electronic support....................................................................................................70

HP support by phone..........................................................................................................70

Before you call..............................................................................................................70

Phone support period...................................................................................................71

Telephone support numbers.........................................................................................71

After the phone support period.....................................................................................73

General troubleshooting tips and resources.............................................................................73

Solve printing problems............................................................................................................74

The device shuts down unexpectedly.................................................................................74

Error message appears on control-panel display...............................................................74

Alignment fails....................................................................................................................74

The device is not responding (nothing prints).....................................................................74

Device takes a long time to print........................................................................................75

Blank or partial page printed...............................................................................................75

Something on the page is missing or incorrect...................................................................76

Placement of the text or graphics is wrong.........................................................................76

The device prints half a page, then ejects the paper..........................................................77

Contents

Poor print quality and unexpected printouts.............................................................................77

Solution 1: Use genuine HP cartridges...............................................................................77

Solution 2: Check the paper...............................................................................................77

Solution 3: Wait a short period of time (if possible)............................................................78

Solution 4: Check the print settings....................................................................................78

Step 1: Check the print quality settings........................................................................79

Step 2: Check the Print in Grayscale setting................................................................79

Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............80

Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................80

Print Quality Diagnostic Report....................................................................................81

Self-Test Report............................................................................................................85

Solution 7: Clean the ink cartridges....................................................................................87

Solution 8: Align the ink cartridges.....................................................................................88

Solution 9: Replace the problem ink cartridge....................................................................88

Solution 10: Service the product.........................................................................................88

Clean the area around the ink nozzles.....................................................................................89

Solve paper-feed problems......................................................................................................91

Solve copy problems................................................................................................................92

No copy came out...............................................................................................................93

Copies are blank.................................................................................................................93

Documents are missing or faded........................................................................................93

Size is reduced...................................................................................................................94

Copy quality is poor ...........................................................................................................94

Copy defects are apparent.................................................................................................94

The device prints half a page, then ejects the paper..........................................................95

Paper mismatch..................................................................................................................95

Solve scan problems................................................................................................................95

Scanner did nothing............................................................................................................95

Scan takes too long............................................................................................................96

Part of the document did not scan or text is missing..........................................................96

Text cannot be edited.........................................................................................................97

Error messages appear......................................................................................................97

Scanned image quality is poor ..........................................................................................97

Scan defects are apparent.................................................................................................98

Solve fax problems...................................................................................................................99

The fax test failed...............................................................................................................99

Solve wired (Ethernet) network problems (some models only)..............................................111

General network troubleshooting......................................................................................111

Network port created does not match device IP address (Windows)...............................112

Solve wireless problems (some models only)........................................................................112

Basic wireless troubleshooting.........................................................................................112

Advanced wireless troubleshooting..................................................................................113

Step 1: Make sure your computer is connected to your network................................113

Step 2: Make sure that the HP device is connected to your network.........................114

Step 3: Check to see if the firewall software is blocking communication....................115

Step 4: Make sure the HP device is online and ready................................................116

Step 5: Make sure the wireless version of the HP device is set as the default printer

driver (Windows only).................................................................................................116

Step 6: Make sure the HP Network Devices Support service is running (Windows

only)............................................................................................................................117

Add hardware addresses to a wireless access point (WAP)......................................117

Configure your firewall to work with HP devices.....................................................................118

Solve device management problems.....................................................................................119

Embedded Web server cannot be opened.......................................................................120

The EWS is only available in English...............................................................................120

Troubleshoot installation issues.............................................................................................121

Hardware installation suggestions....................................................................................121

Software installation suggestions.....................................................................................122

Understand the Printer Status Report and Self-Test Report..................................................122

Understand the network configuration page (some models only)..........................................124

Clear jams...............................................................................................................................125

Clear paper jams..............................................................................................................126

Avoid paper jams..............................................................................................................127

A Technical information

Warranty information..............................................................................................................128

Hewlett-Packard limited warranty statement....................................................................129

Ink cartridge warranty information....................................................................................130

Device specifications..............................................................................................................131

Physical specifications......................................................................................................131

Product features and capacities.......................................................................................131

Processor and memory specifications..............................................................................131

System requirements........................................................................................................132

Network protocol specifications (Some models only).......................................................132

Embedded Web server specifications (some models only)..............................................133

Media specifications.........................................................................................................133

Understand supported sizes.......................................................................................133

Understand supported media types and weights.......................................................135

Set minimum margins.................................................................................................136

Guidelines for two-sided (duplex) printing............................................................137

Print resolution..................................................................................................................137

Print specifications............................................................................................................137

Copy specifications...........................................................................................................137

Fax specifications.............................................................................................................138

Scan specifications...........................................................................................................139

Operating environment.....................................................................................................139

Electrical requirements.....................................................................................................139

Acoustic emission specification........................................................................................139

Contents

Regulatory information...........................................................................................................140

FCC statement..................................................................................................................141

Notice to users in Korea...................................................................................................141

VCCI (Class B) compliance statement for users in Japan................................................141

Notice to users in Japan about the power cord................................................................142

Noise emission statement for Germany...........................................................................142

LED indicator statement...................................................................................................142

Notice to users of the U.S. telephone network: FCC requirements..................................143

Notice to users of the Canadian telephone network.........................................................143

Notice to users in the European Economic Area..............................................................145

Notice to users of the German telephone network...........................................................145

Australia wired fax statement...........................................................................................145

Regulatory information for wireless products...................................................................145

Exposure to radio frequency radiation........................................................................146

Notice to users in Brazil..............................................................................................146

Notice to users in Canada..........................................................................................146

Notice to users in Taiwan...........................................................................................146

European Union regulatory notice..............................................................................147

Regulatory model number................................................................................................147

Declaration of conformity..................................................................................................148

Environmental product stewardship program.........................................................................151

Paper use.........................................................................................................................151

Plastics.............................................................................................................................151

Material safety data sheets...............................................................................................151

Recycling program............................................................................................................151

HP inkjet supplies recycling program...............................................................................151

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................152

Power consumption..........................................................................................................152

Chemical Substances.......................................................................................................153

RoHS notices (China only)...............................................................................................153

Third-party licenses................................................................................................................154

HP Officejet 4500 Desktop...............................................................................................155

HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500.............................158

HP Officejet 4500 Wireless...............................................................................................165

B HP supplies and accessories

Order printing supplies online.................................................................................................172

Supplies..................................................................................................................................172

Supported ink cartridges...................................................................................................172

HP media..........................................................................................................................173

C Additional fax setup

Set up faxing (parallel phone systems)..................................................................................174

Choose the correct fax setup for your home or office.......................................................175

Case A: Separate fax line (no voice calls received).........................................................177

Case B: Set up the device with DSL.................................................................................178

Case C: Set up the device with a PBX phone system or an ISDN line............................179

Case D: Fax with a distinctive ring service on the same line............................................179

Case E: Shared voice/fax line..........................................................................................180

Case F: Shared voice/fax line with voice mail..................................................................181

Case G: Fax line shared with computer modem (no voice calls received).......................182

Set up the device with a computer dial-up modem.....................................................183

Set up the device with a computer DSL/ADSL modem..............................................184

Case H: Shared voice/fax line with computer modem......................................................185

Shared voice/fax with computer dial-up modem.........................................................185

Shared voice/fax with computer DSL/ADSL modem..................................................187

Case I: Shared voice/fax line with answering machine....................................................188

Case J: Shared voice/fax line with computer modem and answering machine................189

Shared voice/fax line with computer dial-up modem and answering machine...........190

Shared voice/fax line with computer DSL/ADSL modem and answering

machine......................................................................................................................192

Case K: Shared voice/fax line with computer dial-up modem and voice mail..................193

Serial-type fax setup...............................................................................................................195

Test fax setup.........................................................................................................................196

D Network setup (some models only)

Change basic network settings...............................................................................................197

View and print network settings........................................................................................197

Turn the wireless radio on and off (some models only)....................................................197

Change advanced network settings.......................................................................................197

Set link speed...................................................................................................................198

To View IP settings...........................................................................................................198

To Change IP settings......................................................................................................198

Set up the device for wireless communication (some models only).......................................199

Understand 802.11 wireless network settings..................................................................199

To set up wireless communication using the device control panel with wireless setup

wizard...............................................................................................................................200

To set up wireless communication using the installer (Windows)....................................201

To set up wireless communication using the installer (Mac OS X)...................................201

Connect the device using an ad hoc wireless network connection..................................201

To turn off wireless communication..................................................................................202

To print a wireless test page.............................................................................................202

Reset wireless settings.....................................................................................................202

Change the connection method........................................................................................202

Guidelines for ensuring wireless network security............................................................203

To add hardware addresses to a WAP.......................................................................203

Other guidelines.........................................................................................................203

Guidelines for reducing interference on a wireless network.............................................203

Uninstall and reinstall the software.........................................................................................203

E Device management tools

Toolbox (Windows).................................................................................................................206

Contents

Use the HP Solution Center (Windows).................................................................................206

HP Utility (Mac OS X).............................................................................................................206

Embedded Web server (some models only)..........................................................................207

F Errors (Windows)

Fax Memory Full.....................................................................................................................209

Device Disconnected..............................................................................................................209

Ink Alert...................................................................................................................................209

Cartridge Problem..................................................................................................................210

Solution 1: Install the ink cartridges correctly...................................................................210

Solution 2: Turn the product off and on............................................................................212

Solution 3: Clean the electrical contacts...........................................................................212

Solution 4: Replace the ink cartridge................................................................................212

Paper Mismatch......................................................................................................................212

The cartridge cradle cannot move..........................................................................................212

Paper Jam..............................................................................................................................212

The printer is out of paper......................................................................................................213

Printer Offline..........................................................................................................................213

Printer Paused........................................................................................................................213

Document failed to print..........................................................................................................213

General printer error...............................................................................................................213

Align cartridge.........................................................................................................................214

Index............................................................................................................................................215

1 Get started

This guide provides details about how to use the device and to resolve problems.

•Accessibility

•Eco-Tips

•Understand the device parts

•Use the product control panel

•Finding the device model number

•Select print media

•Load an original on the scanner glass

•Load an original in the automatic document feeder (ADF)

•Load media

•Maintain the device

•Turn off the device

NOTE: If you are using the device with a computer running Windows XP Starter

Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features

might not be available. For more information, see Operating system compatibility.

Accessibility

The device provides a number of features that make it accessible for people with

disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through

the use of your operating system's accessibility options and features. It also supports

most assistive technology such as screen readers, Braille readers, and voice-to-text

applications. For users who are color blind, colored buttons and tabs used in the software

and on the device control panel have simple text or icon labels that convey the appropriate

action.

Mobility

For users with mobility impairments, the device software functions can be executed

through keyboard commands. The software also supports Windows accessibility options

such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons,

paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product

accessibility, visit HP's Web site at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/

accessibility.

Get started 9

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has

provided the Eco-Tips below to help you focus on ways to assess and reduce the impact

of your printing choices. In addition to specific features in this product, please visit the HP

Eco Solutions Web site for more information on HP's environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

•Duplex printing: Use Paper-saving Printing to print two-sided documents with

multiple pages on same sheet to reduce paper usage. For more information, see

Two-sided printing (duplexing).

•Smart Web printing (Windows): The HP Smart Web Printing interface includes a

Clip Book and Edit Clips window where you can store, organize, or print clips you

have gathered from the Web. For more information, see Print a Web page.

•Energy Savings Information: To determine the ENERGY STAR® qualification

status for this product, see Power consumption.

•Recycled Materials: For more information regarding recycling of HP products,

please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Understand the device parts

This section contains the following topics:

•Front view

•Printing supplies area

•Back view

Front view

HP Officejet 4500 / HP Officejet 4575 /

HP Officejet 4500 Wireless / HP Officejet

Advantage 4500

HP Officejet 4500 Desktop

Chapter 1

10 Get started

1Control panel

2Main tray

3Cartridge access door

4Scanner glass

5Automatic document feeder

6Scanner lid

Printing supplies area

HP Officejet 4500 / HP Officejet 4575 /

HP Officejet 4500 Wireless / HP Officejet

Advantage 4500

HP Officejet 4500 Desktop

1Cartridge access door

2Ink cartridges

Back view

HP Officejet 4500 / HP Officejet 4575 /

HP Officejet 4500 Wireless / HP Officejet

Advantage 4500

HP Officejet 4500 Desktop

Understand the device parts 11

1Universal serial bus (USB) port

2Ethernet port (HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500 only)

3Power input

41-LINE (fax)

52-EXT (phone)

Use the product control panel

This section contains the following topics:

•Overview of buttons and lights

•Change product settings

•Types of messages

Overview of buttons and lights

The following diagram and related table provide a quick reference to the device control

panel features.

Label Name and Description

1Wireless button (HP Officejet 4500 Wireless): Turns the 802.11 wireless feature on or off. The

button is lit when the wireless feature is on.

2Keypad: Enters values.

3Attention light: Indicates an error condition.

4Back button: Reverts back to its previous setting or upper level menu.

5Left arrow button: Navigates forward through settings in the menus.

6OK button: Selects the current menu or setting.

7Right arrow button: Navigates in reverse through settings in the menus.

8Setup: Presents the Setup menu for generating reports and other maintenance settings, and

for accessing the Help menu. The topic that you select from the Help menu opens a help window

on your computer screen.

Chapter 1

12 Get started

Label Name and Description

9Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the function

selected.

10 Cancel: Stops a job, exits a menu, or exits settings.

11 Scan function indicator

12 Copy Color function indicator

13 Copy B&W function indicator

14 Fax Color function indicator

15 Fax B&W function indicator

16 Power: Turns the device on or off. The Power button is lit when the device is on. The light blinks

while performing a job.

When the device is turned off, a minimal amount of power is still supplied. To completely

disconnect the power supply, turn the device off, and then unplug the power cord.

Change product settings

You use the control panel to change the product’s mode and settings, print reports, or

get help for the product.

TIP: If the product is connected to a computer, you can also change the product

settings using software tools available on your computer, such as the Toolbox

(Windows), the HP Utility (Mac OS X), or the embedded Web server (EWS). For more

information about these tools, see Device management tools.

This section contains the following topics:

•Select the mode

•Change product settings

Select the mode

The mode indicator arrow on the control panel shows the mode currently selected for the

product.

NOTE: After selecting a mode and changing settings, press (Start button) to

start the job.

(continued)

Use the product control panel 13

To select a different mode

Press left arrow or right arrow to select the desired mode, and then press OK.

To change settings for a mode

1. After selecting a mode, press the arrow buttons to scroll through the available settings

available, and then press OK to select the setting you want to change.

2. Press the arrow buttons to change the settings, and then press OK.

NOTE: Use the left arrow button or button when you want to delete an incorrect

entry on the display.

Change product settings

To change the product settings or print reports, use the options available in the Setup

menu:

1. Press the (Setup) button

2. Press the arrow buttons to scroll through the menus.

3. Press OK to select menus or options.

NOTE: Use the left arrow button or button when you want to delete an incorrect

entry on the display.

Types of messages

While using the product, messages will appear on the control panel display. These

messages provide information about the product's activity. While some types of

messages just provide information about the product's status, other types of messages

might require that you take the appropriate action (often specified in the message itself)

before the product can continue functioning.

Status messages

Status messages reflect the current state of the device. They inform you of normal

operation and require no action to clear them. They change as the state of the device

changes. Whenever the device is ready, not busy, and has no pending warning

messages, the status message READY appears if the device is turned on.

Warning messages

Warning messages inform you of events that require your attention, but they do not

prevent the device from operating. An example of a warning message is a low ink warning.

These messages appear until you resolve the condition.

Error messages

Error messages communicate that some action must be performed, such as adding

media or clearing a media jam. These messages are usually accompanied by a blinking

red Attention light. Take the appropriate action to continue printing.

Chapter 1

14 Get started

If the error message shows an error code, press the Power button to turn off the device,

and then turn it on again. In most situations, this action solves the problem. If the message

persists, your device might need service. For more information, see Solve a problem.

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be

cleared by pressing the Power button to turn off the device, and then turning it on again.

If a critical error persists, service is required. For more information, see Solve a

problem.

Finding the device model number

In addition to the model name that appears on the front of the device, this device has a

specific model number. You can use this number to help determine which supplies or

accessories are available for your product, as well as when obtaining support.

The model number is printed on a label located inside the device, near the ink cartridges

area.

Select print media

The device is designed to work well with most types of office media. It is best to test a

variety of print media types before buying large quantities. Use HP media for optimum

print quality. Visit the HP Web site at www.hp.com for more information about HP media.

HP recommends plain papers with the ColorLok logo for printing

and copying of everyday documents. All papers with the ColorLok

logo are independently tested to meet high standards of reliability

and print quality, and produce documents with crisp, vivid color,

bolder blacks & dry faster than ordinary plain papers. Look for

papers with the ColorLok logo in a variety of weights and sizes

from major paper manufacturers.

This section contains the following topics:

•Recommended papers for printing and copying

•Recommended papers for photo printing

•Tips for selecting and using media

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically

designed for the type of project you are printing.

Select print media 15

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper

HP Superior Inkjet

Paper

These papers are glossy-coated or matte-coated on both sides for two-

sided use. They are the perfect choice for near-photographic

reproductions and business graphics for report covers, special

presentations, brochures, mailers, and calendars.

HP Bright White Inkjet

Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp

text. It is opaque enough for two-sided color usage with no show-

through, which makes it ideal for newsletters, reports, and flyers. It

features ColorLok Technology for less smearing, bolder blacks and

vivid colors.

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

documents that look and feel more substantial than documents printed

on standard multipurpose or copy paper. It features ColorLok

Technology for less smearing, bolder blacks and vivid colors. It is acid-

free for longer lasting documents.

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

copies, drafts, memos and other everyday documents. It features

ColorLok Technology for less smearing, bolder blacks and vivid colors.

It is acid-free for longer lasting documents

HP Office Recycled

Paper

HP Office Recycled Paper is a high-quality multifunction paper made

with 30% recycled fiber. It features ColorLok Technology for less

smearing, bolder blacks and vivid colors. It is acid-free for longer lasting

documents.

HP Premium

Presentation Paper

HP Professional Paper

These papers are heavy two-sided matte papers perfect for

presentation, proposals, reports and newsletters. They are

heavyweight for an impressive look and feel.

HP Premium Inkjet

Transparency Film

HP Premium Inkjet Transparency Film makes your color presentations

vivid and even more impressive. This film is easy to use and handle and

dries quickly without smudging.

HP Advanced Photo

Paper

This thick photo paper features an instant-dry finish for easy handling

without smudging. It resists water, smears, fingerprints, and humidity.

Your prints have a look and feel comparable to a store processed photo.

It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm

(4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss

(satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo

Paper

Print colorful, everyday snapshots at a low cost, using paper designed

for casual photo printing. This affordable, photo paper dries quickly for

easy handling. Get sharp, crisp images when you use this paper with

any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x

6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are

the ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,

choose your country/region, follow the prompts to select your product, and then click one

of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

HP Photo Value Packs:

Chapter 1

16 Get started

HP Photo Value Packs conveniently package Original HP ink cartridges and HP

Advanced Photo Paper to save you time and take the guesswork out of printing affordable

professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper

have been designed to work together so your photos are long lasting and vivid, print after

print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Related topics

•Check the estimated ink levels

•Clean the ink cartridges

Check the estimated ink levels

You can check the estimated ink levels from the HP Solution Center, Toolbox (Windows),

the HP Utility (Mac OS X), or the embedded Web server. For information about using

these tools, see Device management tools. You can also print the Printer Status page to

view this information (see Understand the Printer Status Report and Self-Test Report).

NOTE: Ink level alerts and indicators provide estimates for planning purposes only.

When you receive a low-ink alert, consider having a replacement cartridge available

to avoid possible printing delays. You do not have to replace the cartridges until the

print quality is unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or

unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges

for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing

smoothly. In addition, some residual ink is left in the cartridge after it is used. For more

information, see www.hp.com/go/inkusage.

Chapter 6

60 Work with ink cartridges

Handle the ink cartridges

Before you replace or clean an ink cartridge, you should know the part names and how

to handle the ink cartridges.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the

copper-colored contacts or the ink nozzles.

NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause

temporary printing problems, or even permanent damage.

Replace the ink cartridges

Follow these instructions when the ink level is low.

NOTE: When the ink level for an ink cartridge is low, a message appears on the

display. You can also check the ink levels by using the printer Toolbox (Windows) or

the HP Utility (Mac OS X).

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the device and cartridges

for printing. In addition, some residual ink is left in the cartridge after it is used. For

more information see www.hp.com/go/inkusage.

Ink level warnings and indicators provide estimates for planning purposes only. When

you receive a low-ink warning message, consider having a replacement cartridge

Replace the ink cartridges 61

available to avoid possible printing delays. You do not need to replace the ink cartridges

until print quality becomes unacceptable.

For more information about ordering ink cartridges for the device, see Order printing

supplies online.

To replace the ink cartridges

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the front access door to

access the ink cartridges, the product cannot release the cartridges for changing.

You might damage the product if the ink cartridges are not docked safely when

you try to remove them.

2. Open the front access door.

The print carriage moves to the far right side of the product.

3. Wait until the print carriage is idle and silent, and then lightly press down on an ink

cartridge to release it.

If you are replacing the tri-color ink cartridge, remove the ink cartridge from the slot

on the left.

Chapter 6

62 Work with ink cartridges

If you are replacing the black ink cartridge, remove the ink cartridge from the slot on

the right.

4. Pull the ink cartridge toward you, out of its slot.

NOTE: HP provides recycling options for used ink cartridges in many countries/

regions. For more information, see HP inkjet supplies recycling program.

5. Remove the new ink cartridge from its packaging and, being careful to touch only the

black plastic, gently remove the plastic tape by using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do

not re-tape the ink cartridges. Doing so can result in clogs, ink failure, and bad

electrical connections.

Replace the ink cartridges 63

6. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into

the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps

into place.

If you are installing the tri-color ink cartridge, slide it into the left slot.

If you are installing a black ink cartridge, slide it into the right slot.

7. Close the front access door.

8. Make sure you have letter or A4, unused, plain white paper loaded in the input tray.

For more information, see Load media.

NOTE: If you have colored paper loaded in the input tray when you align the ink

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

9. Press OK

The HP All-in-One prints an ink cartridge alignment sheet.

Chapter 6

64 Work with ink cartridges

10. Load the ink cartridge alignment sheet face down on the scanner glass in the front

right corner with the top of the page to the right, and then press OK. For more

information, see Load an original on the scanner glass.

The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge

alignment sheet.

Store printing supplies

Ink cartridges can be left in the device for extended periods of time. However, to assure

optimal ink cartridge health, be sure to turn off the device properly. For more information,

see Turn off the device.

Advanced ink cartridge maintainance

This section contains the following topics:

•Align the ink cartridges

•Clean the ink cartridges

Align the ink cartridges

The HP All-in-One prompts you to align cartridges every time you install or replace an ink

cartridge. You can also align the ink cartridges at any time from the device control panel

or by using the software you installed with the device. Aligning the ink cartridges ensures

high-quality output.

NOTE: If you remove and reinstall the same ink cartridge, the device will not prompt

you to align the ink cartridges. It remembers the alignment values for that ink cartridge,

so you do not need to realign the ink cartridges.

To align the cartridges from the product control panel

1. Load letter or A4, unused, plain white paper in the input tray. For more information,

see Load media.

NOTE: If you have colored paper loaded in the input tray when you align the ink

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

2. Press the (Setup) button on the product control panel.

Advanced ink cartridge maintainance 65

3. Selects Tools and then select Align Cartridge.

The product prints an ink cartridge alignment sheet.

4. Place the alignment sheet face down on the scanner glass. For more information, see

Load an original on the scanner glass.

5. Press OK to scan the alignment sheet.

After the alignment sheet is scanned, alignment is complete. Recycle or discard the

alignment sheet.

Chapter 6

66 Work with ink cartridges

To align the ink cartridges from the HP software

1. Load letter or A4, unused, plain white paper in the input tray. For more information,

see Load media.

NOTE: If you have colored paper loaded in the input tray when you align the ink

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

2. Follow the instructions for your operating system. The product prints an ink cartridge

alignment sheet.

Windows

a. Open the Toolbox software. For instructions, see Open the Toolbox.

b. Click the Device Services tab.

c. Click Align the ink cartridges.

Mac OS X

a. Open the HP Utility. For instructions, see Open the HP Utility.

b. Click Align, and then follow the onscreen instructions.

3. Place the alignment sheet face down on the scanner glass. For more information, see

Load an original on the scanner glass.

4. Press OK to scan the alignment sheet.

After the alignment sheet is scanned, alignment is complete. Recycle or discard the

alignment sheet.

Clean the ink cartridges

Use this feature when there is streaking, white lines through any of the lines of color or

when a color is muddy. Do not clean ink cartridges unnecessarily, as this wastes ink and

shortens the life of the ink nozzles.

Advanced ink cartridge maintainance 67

To clean the ink cartridges from the product control panel

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

3. Select Tools, and then select Clean Cartridge.

The device prints a page that you can recycle or discard.

If copy or print quality still seems poor after you clean the ink cartridges, try cleaning

the ink cartridge contacts before replacing the affected ink cartridge.

To clean the ink cartridges from the HP software

1. Load letter, A4, or legal unused plain white paper into the input tray. For more

information, see Load media.

2. Follow the instructions for your operating system.

Windows

a. Open the Toolbox software. For instructions, see Open the Toolbox.

b. Click the Device Services tab.

c. Click Align the ink cartridges.

Mac OS X

a. Open the HP Utility. For instructions, see Open the HP Utility.

b. Click Clean Printheads, and then click Clean.

3. Follow the prompts until you are satisfied with the quality of the output, and then click

Done or Finish.

If copy or print quality still seems poor after you clean the ink cartridges, try cleaning

the ink cartridge contacts before replacing the affected ink cartridge. For more

information, see Clean the ink cartridge contacts.

Chapter 6

68 Work with ink cartridges

7 Solve a problem

The information in Solve a problem suggests solutions to common problems. If your

device is not operating correctly and those suggestions did not solve your problem, try

using one of the following support services to obtain assistance.

This section contains the following topics:

•HP support

•General troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Clean the area around the ink nozzles

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve wired (Ethernet) network problems (some models only)

•Solve wireless problems (some models only)

•Configure your firewall to work with HP devices

•Solve device management problems

•Troubleshoot installation issues

•Understand the Printer Status Report and Self-Test Report

•Understand the network configuration page (some models only)

•Clear jams

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the product.

2. Visit the HP online support Web site at www.hp.com/support. HP online support is

available to all HP customers. It is the fastest source for up-to-date device information

and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP all-in-one

• Valuable troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available

when you register the HP all-in-one

For more information, see Obtain electronic support.

3. Call HP support. Support options and availability vary by device, country/region, and

language. For more information, see HP support by phone.

Solve a problem 69

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/

support. If prompted, choose your country/region, and then click Contact HP for

information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and

other options such as:

• Access online support pages.

• Send HP an e-mail message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for software updates.

You can also obtain support from the Toolbox (Windows) or HP Utility (Mac OS X), which

provide easy, step-by-step solutions to common printing problems. For more information,

see Toolbox (Windows) or HP Utility (Mac OS X).

Support options and availability vary by product, country/region, and language.

HP support by phone

'The phone support numbers and associated costs listed here are those in effect at time

of publication and are applicable only for calls made on a land line. Different rates may

apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/support.

During the warranty period, you may obtain assistance from the HP Customer Care

Center.

NOTE: HP does not provide telephone support for Linux printing. All support is

provided online at the following web site: https://launchpad.net/hplip. Click the Ask a

question button to begin the support process.

The HPLIP Web site does not provide suppport for Windows or Mac OS X. If you are

using these operating systems, see www.hp.com/support.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Before you call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared

to provide the following information:

• Model number (located on the label on the front of the device)

• Serial number (located on the back or bottom of the device)

Chapter 7

70 Solve a problem

• Messages that appear when the situation occurs

• Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time

that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-

One was moved, etc.)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period.

However, some of the support numbers might not be toll free.

HP support 71

For the most current list of telephone support numbers, see www.hp.com/support.

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Chapter 7

72 Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support Web site: www.hp.com/support. Contact your

HP dealer or call the support phone number for your country/region to learn more about

support options.

General troubleshooting tips and resources

NOTE: Many of the steps below require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the product, or you

can download the software from the HP support Web site (www.hp.com/support).

Try these when you begin troubleshooting a printing problem.

• For a paper jam, see Clear paper jams.

• For paper-feed problems, such as the paper skew and paper pick, see Solve paper-

feed problems.

• Power light is on and not blinking. When the device is turned on for the first time, it

takes approximately 12 minutes to initialize it after the ink cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the device.

Make sure the device is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see Electrical

requirements.

• Media is loaded correctly in the input tray and is not jammed in the device.

• All packing tapes and materials are removed.

• The device is set as the current or default printer. For Windows, set it as the default

in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of

the System Preferences. See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

Troubleshooting topics

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve wired (Ethernet) network problems (some models only)

•Solve wireless problems (some models only)

•Solve device management problems

•Troubleshoot installation issues

General troubleshooting tips and resources 73

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•Alignment fails

•The device is not responding (nothing prints)

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power

outlet. For voltage requirements, see Electrical requirements.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and

reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/

support) for the latest troubleshooting information, or product fixes and updates.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into

the input tray. If you have colored paper loaded in the input tray when you align the ink

cartridges, the alignment will fail.

If the alignment process fails repeatedly, you might have a defective sensor or ink

cartridge. Contact HP support. Go to www.hp.com/support. If prompted, choose your

country/region, and then click Contact HP for information on calling for technical support.

The device is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print

after the computer reboots. Refer to the Help system for the operating system for more

information.

Check the device setup

For more information, see General troubleshooting tips and resources.

Chapter 7

74 Solve a problem

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer

screen; otherwise, the device software might not be installed correctly. To resolve this,

uninstall the software completely, and then reinstall the device software. For more

information, see Uninstall and reinstall the software.

Check the cable connections

• Make sure both ends of the USB cable or Ethernet cable are secure.

• If the device is connected to a network, check the following:

◦Check the Link light on the back of the device.

◦Make sure you are not using a phone cord to connect the device.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

the device. If there is a problem communicating with the device, try temporarily disabling

the firewall. If the problem persists, the firewall is not the source of the communication

problem. Re-enable the firewall.

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For

more information, see System requirements.

Check the device software settings

Print speed is slower when you select high print-quality settings. To increase the print

speed, select different print settings in the device driver. For more information, see

Print.

Blank or partial page printed

Clean the ink cartridge

Complete the ink cartridge cleaning procedure. For more information, see Clean the ink

cartridges.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the media

loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media loaded

in the tray.

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

Solve printing problems 75

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the

device. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the print driver.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on

ink. For more information, see Device management tools and Handle the ink cartridges.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of

media, and make sure the tray is not overloaded. For more information, see Load

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that

you are using.

• Make sure the media size selected in the printer driver match the size of media loaded

in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings

for the document do not exceed the printable area of your device. For more information,

see Set minimum margins.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see Print.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

Chapter 7

76 Solve a problem

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings properly. See the release notes for known software

conflicts, refer to the application's documentation, or contact the software manufacturer

for specific help.

The device prints half a page, then ejects the paper

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on

ink. For more information, see Device management tools and Check the estimated ink

levels.

HP cannot guarantee the quality of non-HP ink cartridges.

Poor print quality and unexpected printouts

If the quality of the printout is not as expected, try the following solutions to resolve the

problem. Solutions are listed in order, with the most likely solution first. If the first solution

does not solve the problem, continue trying the remaining solutions until the issue is

resolved.

This section contains the following topics:

•Solution 1: Use genuine HP cartridges

•Solution 2: Check the paper

•Solution 3: Wait a short period of time (if possible)

•Solution 4: Check the print settings

•Solution 5: Check estimated ink levels and replace low or empty ink cartridges

•Solution 6: Print and evaluate a diagnostic report and troubleshoot defects

•Solution 7: Clean the ink cartridges

•Solution 8: Align the ink cartridges

•Solution 9: Replace the problem ink cartridge

•Solution 10: Service the product

Solution 1: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. Genuine HP cartridges are

designed and tested with HP printers to help you easily produce great results, time after

time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service

or repairs required as a result of using a non-HP ink supply will not be covered under

warranty. HP recommends that you make sure that you are using genuine HP cartridges

before continuing.

Solution 2: Check the paper

If you see vertical streaks on your printed documents, the paper or print media might not

have been handled or stored properly. Do not replace cartridges to fix vertical streaks.

Poor print quality and unexpected printouts 77

The images below show the difference between vertical and horizontal streaking.

Horizontal Streaks Vertical streaks

NOTE: Streaks on a copied document commonly appear when the scanner glass

or the plastic strip in the automatic document feeder (ADF) is dirty. For information

about cleaning the scanner glass and plastic strip in the ADF, see Clean the scanner

glass and To clean the plastic strip inside the automatic document feeder,

respectively.

Use paper or other print media that is appropriate for the print job, and make sure that

you handle and store it properly:

• Load the paper print-side down in the input tray. (Many papers have printing and

nonprinting sides.)

• Make sure that the paper is not wrinkled or curled. Load only clean, wrinkle-free paper

into the product.

• Plain paper is fine for text documents. For photos, HP Advanced Photo paper is the

best choice.

• Try using a different paper. Paper that does not accept ink well is also prone to print

defects. HP ink and paper are designed to work together.

• Store photo paper in its original packaging and inside a resealable plastic bag. Store

the paper on a flat surface and in a cool, dry place. Load photo paper only when you

are ready to print, and then put the unused paper back in the packaging.

For more information about selecting paper, see Select print media. For more information

about loading paper, see Load media.

After trying the preceding guidelines, try printing again.

If the issue persists, continue to the next solution.

Solution 3: Wait a short period of time (if possible)

A short period of printer inactivity can clear up some problems. If possible, let the printer

sit idle for 40 minutes, and then try printing again.

If the issue persists, continue to the next solution.

Solution 4: Check the print settings

Follow these steps to check the print settings to make sure that they are appropriate for

your print job.

Chapter 7

78 Solve a problem

Step 1: Check the print quality settings

The print quality settings in the product software might not be optimized for the type of

document you are printing. Follow these steps to check these settings.

If the issue persists, continue to the next solution Step 2: Check the Print in Grayscale

setting.

Windows

1. In the software program from which you want to print, click the File menu, click

Print, and then click Setup, Properties, or Preferences.

(Specific options might vary depending on the application that you are using.)

2. On the Features tab, review the following options, and then make any necessary

changes.

•Print quality: If you are not satisfied with the quality of your printouts, increase

the print quality. To print more quickly, decrease the print quality.

•Paper type: If one of the options matches your paper type exactly, choose the

matching option rather than Automatic.

•Resizing Options: Make sure the selected option matches your paper size.

Mac OS X

1. From the File menu in your software application, choose Print.

2. Choose Paper Type/Quality from the pop-up menu, review the following options,

and then make any necessary changes.

•Paper Type: If one of the options matches your paper type exactly, choose the

matching option.

•Quality: you are not satisfied with the quality of your printouts, increase the print

quality. To print more quickly, decrease the print quality.

3. Choose Paper Handling from the pop-up menu, review the following options, and

then make any necessary changes.

Destination Paper Size: Make sure the selected option matches your paper size.

Step 2: Check the Print in Grayscale setting

The product software might be set to print in grayscale. Follow these steps to check this

setting.

If the issue persists, continue to the next solution.

Windows

1. In the software program from which you want to print, click the File menu, click

Print, and then click Setup, Properties, or Preferences.

(Specific options might vary depending on the application that you are using.)

2. Click the Color tab.

3. Make sure Print in Grayscale is not selected.

Poor print quality and unexpected printouts 79

Mac OS X

1. From the File menu in your software application, choose Print.

2. Choose Paper Type/Quality from the pop-up menu.

3. In the Color Options area, make sure the Color setting is not set to Grayscale.

Solution 5: Check estimated ink levels and replace low or empty ink cartridges

Follow these steps to check the estimated ink levels on your product, and then replace

low cartridges according to the results.

For more information about checking ink levels, see Check the estimated ink levels.

• If the ink-level graphic shows low cartridges, and you are not satisfied with the

quality of your prints, replace the cartridges now. For more information about

replacing cartridges, see Replace the ink cartridges.

• If the ink-level graphic shows cartridges that are not low, you do not need to

replace the cartridges yet. Continue to the next solution.

Solution 6: Print and evaluate a diagnostic report and troubleshoot defects

1. To help diagnose the print quality problems, follow the instructions for your particular

model to print a diagnostic report.

• If your product does not support wireless communication, see Print Quality

Diagnostic Report.

• If your product supports wireless communication, see Self-Test Report.

2. After evaluating the report, if you see no defects on the diagnostic report, the print

mechanism and ink supplies are working correctly. If prints are still unsatisfactory,

check the following:

• Make sure the image file has sufficient resolution. Images that have been

enlarged too much might appear fuzzy or blurry.

• If the problem seems confined to a band near the edge of a print, the problem

might not appear on the other end of the print. Try using a program on your

computer to rotate the document or image 180 degrees.

• If the issue persists, visit the HP online support Web site at www.hp.com/

support for further troubleshooting information.

NOTE: Stop troubleshooting here. Do not continue with the steps below if the

page shows no defects.

3. If you see one or more defects on the diagnostic report, continue to the next

solution.

Chapter 7

80 Solve a problem

Print Quality Diagnostic Report

1. Load regular, white, letter-size or A4 paper

2. On the product control panel, press (Setup), select Print Report, select Print

Quality, and then press OK.

3. Evaluate the Print Quality Diagnostic Report:

aInk level

bColor bars

cLarge-font text

dAlignment pattern

a.Ink level: Look at the Ink level boxes to double-check cartridge ink levels. If a

box is completely white, you might need to replace that ink cartridge.

Example Ink Level - Black is low - replace. Tri-color is OK.

Poor print quality and unexpected printouts 81

b.Color bars: Look at the color bars in the middle of the page. You should see

seven color bars. These bars should have sharp edges, should be solid (not

streaked with white or other colors), and should be uniform in color throughout.

Example of Good Color Bars: All bars are solid, sharp-edged, and extend with uniform

color across the entire page. The printer is operating correctly.

•The top black bar is printed by the Black Ink Cartridge

•The colored bars are printed by the Tri-color Ink Cartridge

Ragged or irregularly streaked or faded bars

Example of Bad Color Bars: The top bar is irregularly streaked or fading.

Example of Bad Color Bars: The top bar is ragged on one end.

Chapter 7

82 Solve a problem

To prevent problems causing ragged bars on the PQ Diagnostic Report, try the

following solutions:

• Avoid leaving un-taped ink cartridges outside of the printer for an extended

period of time. For more information about handling ink cartridges, see Handle

the ink cartridges.

•Always turn off the product using the (Power) button, which prevents air

from getting into the cartridges. For more information about turning off the

product, see Turn off the device.

Regular white streaks in the bars

Example of bad color bars: The blue bar has regular white streaks.

Bar colors are not uniform

Example of Bad Color Bars: The yellow bar is streaked with another color.

c.Large-font text: Look at the large-font text above the color blocks. The type

should be sharp and clear.

Example of good large-font text

The letters are sharp and clear - the printer is operating correctly.

Poor print quality and unexpected printouts 83

Examples of bad large-font text

The letters are jagged.

The letters are smeared.

The letters are ragged on one end.

d.Alignment pattern: If the color bars and large-font text look OK and the ink

cartridges are not empty, look at the alignment pattern directly above the color

bars.

Example of a good alignment pattern.

The lines are straight.

Example of a bad alignment pattern

Chapter 7

84 Solve a problem

The lines are jagged.

Self-Test Report

Follow these steps to print, and then evaluate a Diagnostic report.

1. Load regular, white, letter-size or A4 paper.

2. On the product control panel, press (Setup), select Print Report, select Self-

Test, and then press OK.

Poor print quality and unexpected printouts 85

To evaluate the Diagnostic Page:

1. Look at the color bars in the middle of the page. There should be three color bars and

a black bar. All the bars should have sharp edges. They should be solid (not streaked

with white or other colors). They should be uniform in color throughout.

Example of Good Bars - all bars are solid, sharp-edged, and uniformly colored - the

printer is operating correctly.

• The black bar is printed by the Black Ink Cartridge

• The colored bars are printed by the Tri-color Ink Cartridge

Ragged or irregularly streaked or faded bars

Example of bad black bar - The black bar is ragged at one end.

NOTE: To prevent problems causing ragged bars on the Self-Test Report, try

the following solutions:

• Avoid leaving un-taped ink cartridges outside of the printer for an extended period

of time. For more information about handling ink cartridges, see Handle the ink

cartridges.

•Always turn off the product using the (Power) button, which prevents air from

getting into the cartridges. For more information about turning off the product, see

Turn off the device.

Regular white streaks in the bars

Example of bad color bars - the blue bar has regular white streaks.

Chapter 7

86 Solve a problem

Bar colors are not uniform

Example of Bad Color Bars - The yellow bar is streaked with another color.

Black Text

2. Look at the black text printed on the page. The type should be sharp and clear.

Example of good black text - the letters are sharp and clear - the printer is operating correctly

Example of bad black text - the letters are smeared.

Solution 7: Clean the ink cartridges

Clean the ink cartridges if you see the following in the diagnostic report:

•Color bars: Color bars are ragged or irregularly streaked or faded; have regular,

white streaks; or are not a uniform color throughout the bar, clean the ink cartridges.

•Large-font text: Letters are smeared or ragged on one end.

For instructions, see Clean the ink cartridges.

NOTE: Do not clean ink cartridges unnecessarily. Unnecessary cleaning wastes ink

and shortens the life of the ink nozzles.

If the issue persists, continue to the next step.

Poor print quality and unexpected printouts 87

Solution 8: Align the ink cartridges

Align the ink cartridges if you see the following in the diagnostic report:

•Large-font text: Letters are jagged.

•Alignment pattern: Lines are jagged.

For instructions, see Align the ink cartridges.

If the issue persists, continue to the next step.

Solution 9: Replace the problem ink cartridge

If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning

and alignment did not help, replace the problem ink cartridge. For instructions, see

Replace the ink cartridges.

If the issue persists, continue to the next step.

Solution 10: Service the product

If you have completed all the steps listed above and are still experiencing a problem, the

product might need servicing.

To contact HP support, visit www.hp.com/support. If prompted, choose your country/

region, and then click Contact HP for information on calling for technical support.

Clean the ink cartridge contacts

Clean the ink cartridge contacts only if you get repeated messages on the display.

Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing

is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to

get messages to check the ink cartridges, clean the ink cartridge contacts.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the ink cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge

contacts. These can damage the ink cartridge or the HP All-in-One.

Chapter 7

88 Solve a problem

To clean the ink cartridge contacts

1. Turn on the device and open the ink cartridge door.

The print carriage moves to the far right side of the device.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the device.

NOTE: Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

3. Lightly press down on the ink cartridge to release it, and then pull it toward you, out

of the slot.

4. Inspect the ink cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the ink cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for

approximately ten minutes.

1Copper-colored contacts

2Ink nozzles (do not clean)

8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks

into place.

9. Repeat if necessary for the other ink cartridge.

10. Gently close the ink cartridge door and plug the power cord into the back of the device.

Clean the area around the ink nozzles

If the device is used in a dusty environment, a small amount of debris might accumulate

inside the device. This debris can include dust, hair, carpet, or clothing fibers. When

debris gets on the ink cartridges, it can cause ink streaks and smudges on printed pages.

Ink streaking can be corrected by cleaning around the ink nozzles as described here.

Clean the area around the ink nozzles 89

NOTE: Clean the area around the ink nozzles only if you continue to see streaks

and smudges on your printed pages after you have already cleaned the ink cartridges

by using the device control panel or the software you installed with the HP All-in-One.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the ink cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the device and open the ink cartridge door.

The print carriage moves to the far right side of the device.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the device.

NOTE: Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

3. Lightly press down on the ink cartridge to release it, and then pull it toward you out,

of the slot.

NOTE: Do not remove both ink cartridges at the same time. Remove and clean

each ink cartridge one at a time. Do not leave an ink cartridge outside the device

for more than 30 minutes.

4. Place the ink cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water, and squeeze any

excess water from it.

Chapter 7

90 Solve a problem

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

1Nozzle plate (do not clean)

2Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks

into place.

8. Repeat if necessary for the other ink cartridge.

9. Gently close the ink cartridge door and plug the power cord into the back of the device.

Solve paper-feed problems

Media is not supported for the printer or tray

Use only media that is supported for the device and the tray being used. For more

information, see Media specifications.

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see Load media. Fan

the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite

direction of the curl.

• When using thin special media, make sure that the tray is completely loaded. If you

are using special media that is only available in small quantities, try placing the special

media on top of other paper of the same size to help fill the tray. (Some media is

picked up more easily if the tray is full.)

• If you are using thick special media (such as brochure paper), load media so that the

tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper

of the same size so that the stack height is within this range.

Solve paper-feed problems 91

Media is not coming out correctly

• Make sure the output tray extension is extended; otherwise, printed pages may fall

off the device.

• Remove excess media from the output tray. There is a limit to the number of sheets

the tray can hold.

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed,

pull out the trays from the device and reload the media properly, making sure that the

paper guides are properly aligned.

• Load media into the device only when it is not printing.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

• Make sure the tray is not overloaded with paper.

• When using thin special media, make sure that the tray is completely loaded. If you

are using special media that is only available in small quantities, try placing the special

media on top of other paper of the same size to help fill the tray. (Some media is

picked up more easily if the tray is full.)

• If you are using thick special media (such as brochure paper), load media so that the

tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper

of the same size so that the stack height is within this range.

• Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see HP support for information about HP support.

•No copy came out

•Copies are blank

•Documents are missing or faded

Chapter 7

92 Solve a problem

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•The device prints half a page, then ejects the paper

•Paper mismatch

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

◦The device might be busy with another job. Check the control-panel display for

information about the status of jobs. Wait for any job that is processing to finish.

◦The device might be jammed. Check for jams. See Clear paper jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Media specifications for more information.

•Check the settings

The contrast setting might be set too light. Use the Copy button on the device control

panel to create darker copies.

•Check the trays

If the product has an automatic document feeder (ADF) and you are copying from the

ADF, make sure that the originals have been loaded correctly. For more information,

see Load an original in the automatic document feeder (ADF).

Documents are missing or faded

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Media specifications for more information.

•Check the settings

The quality setting of Fast (which produces draft-quality copies) might be responsible

for the missing or faded documents. Change to the Normal or Best setting.

•Check the original

◦The accuracy of the copy depends on the quality and size of the original. Use the

Copy menu to adjust the brightness of the copy. If the original is too light, the

copy might not be able to compensate, even if you adjust the contrast.

◦Colored backgrounds might cause images in the foreground to blend into the

background, or the background might appear in a different shade.

◦If you are copying a borderless original, load the original on the scanner glass,

not the ADF. For more information, see Load an original on the scanner glass.

Solve copy problems 93

Size is reduced

• The reduce/enlarge or other copy feature might have been set from the device control

panel to reduce the scanned image. Check the settings for the copy job to make sure

that they are for normal size.

• The HP software settings might be set to reduce the scanned image. Change the

settings, if needed. See the onscreen Help for the HP software for more information.

Copy quality is poor

•Take steps to improve the copy quality

◦Use quality originals.

◦Load the media correctly. If the media is loaded incorrectly, it might skew, causing

unclear images. See Media specifications for more information.

◦Use or make a carrier sheet to protect your originals.

•Check the device

◦The scanner lid might not be closed properly.

◦The scanner glass or lid backing might need cleaning. See Maintain the device

for more information.

◦If the product has an automatic document feeder (ADF), ADF might need

cleaning. See Maintain the device for more information.

Copy defects are apparent

•Vertical white or faded stripes

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Media specifications for more information.

•Too light or dark

Try adjusting the contrast and copy-quality settings.

•Unwanted lines

The scanner glass, lid backing, or frame might need cleaning. See Maintain the

device for more information.

•Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass

or lid backing. Try cleaning the device. See Maintain the device for more information.

• Copy is slanted or skewed

If the product has an automatic document feeder (ADF), check the following:

◦Make sure that the ADF input tray is not too full.

◦Make sure that the ADF width adjusters are snug against the sides of the media.

•Unclear text

◦Try adjusting the contrast and copy-quality settings.

◦The default enhancement setting might not be suitable for the job. Check the

setting and change it to enhance text or photographs, if needed. For more

information, see Change copy settings.

•Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

Chapter 7

94 Solve a problem

•Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting

and change it to enhance text or photographs, if needed. For more information, see

Change copy settings.

•Horizontal grainy or white bands in light-gray to medium-gray areas

The default enhancement setting might not be suitable for the job. Check the setting

and change it to enhance text or photographs, if needed. For more information, see

Change copy settings.

The device prints half a page, then ejects the paper

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on

ink. For more information, see Device management tools and Check the estimated ink

levels.

HP cannot guarantee the quality of non-HP ink cartridges.

Paper mismatch

Check the settings

Verify that the loaded media size and type matches the control panel settings.

Solve scan problems

If the following topics do not help, see HP support for information about HP support.

NOTE: If you are starting the scan from a computer, see the software Help for

troubleshooting information.

•Scanner did nothing

•Scan takes too long

•Part of the document did not scan or text is missing

•Text cannot be edited

•Error messages appear

•Scanned image quality is poor

•Scan defects are apparent

Scanner did nothing

•Check the original

Make sure that the original is placed on the scanner glass correctly. For more

information, see Load an original on the scanner glass.

•Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which

delays processing a short while. Wait until the device reaches the READY state.

•Check the software

Make sure the software is properly installed.

Solve scan problems 95

Scan takes too long

•Check the settings

◦If you set the resolution too high, the scan job takes longer and results in larger

files. To obtain good results when scanning or copying, do not use a resolution

that is higher than needed. You can lower the resolution to scan more quickly.

◦If you acquire an image through TWAIN, you can change the settings so that the

original scans in black and white. See the onscreen Help for the TWAIN program

for information.

•Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner

is not busy. However, the printing and scanning processes share memory, which

means that the scan might be slower.

Part of the document did not scan or text is missing

•Check the original

◦Make sure that you loaded the original correctly. For more information, see Load

an original on the scanner glass.

◦If you are copying a borderless original, load the original on the scanner glass,

not the ADF. For more information, see Load an original on the scanner glass.

◦Colored backgrounds can cause images in the foreground to blend into the

background. Try adjusting the settings before you scan the original, or try

enhancing the image after you scan the original.

•Check the settings

◦Make sure that the input media size is large enough for the original that you are

scanning.

◦If you are using the HP software, the default settings in the HP software might be

set to automatically perform a specific task other than the one that you are

attempting. See the onscreen Help for the HP software for instructions about

changing the properties.

◦If you have selected a picture scanning option, the HP software automatically

crops the image. However, if you want to scan the entire page, complete the

following steps:

Windows: From the HP Solution Center software, click Scan Picture, click

Advanced Picture Settings, and then select Scan the entire glass.

Mac OS X: From the HP Scan software, click Scan, select the Picturesscan

profile, click Profile Settings, and then clear the Cropcheck box.

Chapter 7

96 Solve a problem

Text cannot be edited

•Check the settings

◦Make sure the HP software (or any additional OCR software) is properly installed.

◦When you scan the original, make sure that you select a document type or save

the scan in a format that creates editable, searchable text. If text is classified as

a graphic, it is not converted to text.

◦Your OCR program might be linked to a word-processing program that does not

perform OCR tasks. See the product software Help for more information about

linking programs.

•Check the originals

◦Make sure that you placed the original correctly on the scanner glass. For more

information, see Load an original on the scanner glass.

◦The OCR program might not recognize text that is tightly spaced. For example, if

the text that the OCR program converts has missing or combined characters, "rn"

might appear as "m."

◦The accuracy of the OCR program depends on the image quality, text size, and

structure of the original and the quality of the scan itself. Make sure that your

original has good image quality.

◦Colored backgrounds can cause images in the foreground to blend too much. Try

adjusting the settings before you scan the original, or try enhancing the image

after you scan the original. If you are performing an OCR operation on an original,

any colored text on the original does not scan well, if at all.

Error messages appear

"Unable to activate TWAIN source" or "An error occurred while acquiring the

image"

◦If you are acquiring an image from another device, such as a digital camera or another

scanner, make sure that the other device is TWAIN-compliant. Devices that are not

TWAIN-compliant do not work with the device software.

◦Make sure that you have connected the USB cable to the correct port on the back of

your computer.

◦Verify that the correct TWAIN source is selected. In the software, check the TWAIN

source by selecting Select Scanner on the File menu.

Scanned image quality is poor

The original is a second-generation photo or picture

Reprinted photographs, such as those in newspapers or magazines, are printed by using

tiny dots of ink that make an interpretation of the original photograph, which degrades the

quality. Often, the ink dots form unwanted patterns that can be detected when the image

is scanned or printed or when the image appears on a screen. If the following suggestions

do not solve the problem, you might need to use a better-quality version of the original.

◦To eliminate the patterns, try reducing the size of the image after scanning.

◦Print the scanned image to see if the quality is better.

◦Make sure that the resolution and color settings are correct for the type of scan job.

Solve scan problems 97

Text or images on the back of a two-sided original appear in the scan

Two-sided originals can "bleed" text or images from the back side to the scan if the

originals are printed on media that is too thin or too transparent.

The scanned image is skewed (crooked)

The original might have been placed incorrectly. Be sure to use the media guides when

you place the original on the scanner glass. For more information, see Load an original

on the scanner glass.

The image quality is better when printed

The image that appears on the screen is not always an accurate representation of the

quality of the scan.

◦Try adjusting your computer monitor settings to use more colors (or levels of gray).

On Windows computers, you typically make this adjustment by opening Display on

the Windows control panel.

◦Try adjusting the resolution and color settings.

The scanned image shows blots, lines, vertical white stripes, or other defects

◦If the scanner glass is dirty, the image produced does not have optimum clarity. See

Maintain the device for cleaning instructions.

◦The defects might be on the original and not a result of the scanning process.

Graphics look different from the original

The graphics settings might not be suitable for the type of scan job that you are

performing. Try changing the graphics settings.

Take steps to improve the scan quality

◦Use high-quality originals.

◦Place the media correctly. If the media is placed incorrectly on the scanner glass, it

might skew, which causes unclear images. For more information, see Load an original

on the scanner glass.

◦Adjust the software settings according to how you plan to use the scanned page.

◦Use or make a carrier sheet to protect your originals.

◦Clean the scanner glass. See Clean the scanner glass for more information.

Scan defects are apparent

•Blank pages

Make sure that the original document is placed correctly. Place the original document

face down on the flatbed scanner with the top-left corner of the document located in

the lower-right corner of the scanner glass.

•Too light or dark

◦Try adjusting the settings. Be sure to use the correct resolution and color settings.

◦The original image might be very light or dark or might be printed on colored paper.

•Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass.

Try cleaning the scanner glass. See Maintain the device for more information.

Chapter 7

98 Solve a problem

•Black dots or streaks

◦Ink, glue, correction fluid, or an unwanted substance might be on the scanner

glass, the scanner glass might be dirty or scratched, or the lid backing might be

dirty. Try cleaning the scanner glass and lid backing. See Maintain the device for

more information. If cleaning does not correct the problem, the scanner glass or

lid backing might need to be replaced.

◦The defects might be on the original and not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the product

software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device

is not set up properly for faxing, you might experience problems when sending faxes,

receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of

the device. The test will fail if the device is not set up properly for faxing. Perform this test

after you have completed setting up the device for faxing. For more information, see Test

fax setup.

If the test fails, review the report for information on how to fix any problems found. For

more information, see The fax test failed.

•The fax test failed

•The display always shows Phone Off Hook

•The device is having problems sending and receiving faxes

•The device is having problems sending a manual fax

•The device cannot receive faxes, but can send faxes

•The device cannot send faxes, but can receive faxes

•Fax tones are recorded on my answering machine

•The phone cord that came with my device is not long enough

•Color faxes do not print

•The computer cannot receive faxes (Fax to PC and Fax to Mac)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the

error. For more detailed information, check the report to see which part of the test failed,

and then review the appropriate topic in this section for solutions to try.

This section contains the following topics:

•The "Fax Hardware Test" failed

•The "Fax Connected to Active Telephone Wall Jack" test failed

•The "Phone Cord Connected to Correct Port on Fax" test failed

•The "Using Correct Type of Phone Cord with Fax" test failed

Solve fax problems 99

•The "Dial Tone Detection" test failed

•The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution:

• Turn off the device by using the Power button located on the device control panel

and then unplug the power cord from the back of the device. After a few seconds,

plug the power cord in again, and then turn the power on. Run the test again. If

the test fails again, continue reviewing the troubleshooting information in this

section.

• Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

• If you are running the test from the Fax Setup Wizard (Windows) or HP Setup

Assitant (Mac OS X), make sure the device is not busy completing another task,

such as receiving a fax or making a copy. Check the display for a message

indicating that the device is busy. If it is busy, wait until it is finished and in the idle

state before running the test.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Fax Hardware Test continues to fail and you

experience problems faxing, contact HP support. Go to www.hp.com/support. If

prompted, choose your country/region, and then click Contact HP for information on

calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device. For more information on setting up the device for faxing, see

Additional fax setup.

Chapter 7

100 Solve a problem

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

• Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you

will not be able to send or receive faxes. The 2-EXT port should only be used

to connect other equipment, such as an answering machine.

Figure 7-1 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax

test again to make sure it passes and the device is ready for faxing.

3. Try to send or receive a test fax.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

Solve fax problems 101

The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

• Make sure you used the phone cord supplied in the box with the device to connect

to the telephone wall jack. One end of the phone cord should be connected to the

port labeled 1-LINE on the back of the device, and the other end to your telephone

wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

If the phone cord that came with the device is not long enough, you can use a

coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can

be a standard phone cord that you might already have in your home or office.

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

Chapter 7

102 Solve a problem

The "Dial Tone Detection" test failed

Solution:

• Other equipment, which uses the same phone line as the device, might be causing

the test to fail. To find out if other equipment is causing a problem, disconnect

everything from the phone line, and then run the test again. If the Dial Tone

Detection Test passes without the other equipment, then one or more pieces of

the equipment is causing problems; try adding them back one at a time and

rerunning the test each time, until you identify which piece of equipment is causing

the problem.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• If your telephone system is not using a standard dial tone, such as some PBX

systems, this might cause the test to fail. This will not cause a problem sending

or receiving faxes. Try sending or receiving a test fax.

• Check to make sure the country/region setting is set appropriately for your

country/region. If the country/region setting is not set or is set incorrectly, the test

might fail and you might have problems sending and receiving faxes.

• Make sure you connect the device to an analog phone line or you will not be able

to send or receive faxes. To check if your phone line is digital, connect a regular

analog phone to the line and listen for a dial tone. If you do not hear a normal

sounding dial tone, it might be a phone line set up for digital phones. Connect the

device to an analog phone line and try sending or receiving a fax.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Dial Tone Detection test continues to fail,

contact your telephone company and have them check the phone line.

Solve fax problems 103

The "Fax Line Condition" test failed

Solution:

• Make sure you connect the device to an analog phone line or you will not be able

to send or receive faxes. To check if your phone line is digital, connect a regular

analog phone to the line and listen for a dial tone. If you do not hear a normal

sounding dial tone, it might be a phone line set up for digital phones. Connect the

device to an analog phone line and try sending or receiving a fax.

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

• Other equipment, which uses the same phone line as the device, might be causing

the test to fail. To find out if other equipment is causing a problem, disconnect

everything from the phone line, and then run the test again.

◦If the Fax Line Condition Test passes without the other equipment, then one

or more pieces of the equipment is causing problems; try adding them back

one at a time and rerunning the test each time, until you identify which piece

of equipment is causing the problem.

◦If the Fax Line Condition Test fails without the other equipment, connect the

device to a working phone line and continue reviewing the troubleshooting

information in this section.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Fax Line Condition test continues to fail and

you experience problems faxing, contact your telephone company and have them

check the phone line.

The display always shows Phone Off Hook

Solution: You are using the wrong type of phone cord. Make sure you are using

the phone cord that came with the device to connect the device to your phone line. If

the phone cord that came with the device is not long enough, you can use a coupler

to extend the length. You can purchase a coupler at an electronics store that carries

phone accessories. You will also need another phone cord, which can be a standard

phone cord that you might already have in your home or office.

Solution: Other equipment that uses the same phone line as the device might be

in use. Make sure extension phones (phones on the same phone line, but not

connected to the device) or other equipment are not in use or off the hook. For

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104 Solve a problem

example, you cannot use the device for faxing if an extension phone is off the hook,

or if you are using a computer dial-up modem to send e-mail or access the Internet.

The device is having problems sending and receiving faxes

Solution: Make sure the device is turned on. Look at the display on the device. If

the display is blank and the Power light is not lit, the device is turned off. Make sure

the power cord is firmly connected to the device and plugged into a power outlet.

Press the Power button to turn on the device.

After turning on the device, HP recommends you wait five minutes before sending or

receiving a fax. The device cannot send or receive faxes while it is initializing after

being turned on.

Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to

send or receive faxes if the fax memory is full (limited by device memory).

Solution:

• Make sure you used the phone cord supplied in the box with the device to connect

to the telephone wall jack. One end of the phone cord should be connected to the

port labeled 1-LINE on the back of the device and the other end to your telephone

wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

If the phone cord that came with the device is not long enough, you can use a

coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can

be a standard phone cord that you might already have in your home or office.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, call your local telephone company for service.

Solve fax problems 105

• Other equipment, which uses the same phone line as the device, might be in use.

For example, you cannot use the device for faxing if an extension phone is off the

hook, or if you are using a computer dial-up modem to send an e-mail or access

the Internet.

• Check to see if another process has caused an error. Check the display or your

computer for an error message providing information about the problem and how

to solve it. If there is an error, the device will not send or receive a fax until the

error condition is resolved.

• The phone line connection might be noisy. Phone lines with poor sound quality

(noise) can cause faxing problems. Check the sound quality of the phone line by

plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

For information about changing ECM, see the onscreen Help. If the problem

persists, contact your telephone company.

• If you are using a digital subscriber line (DSL) service, make sure that you have

a DSL filter connected or you will not be able to fax successfully. For more

information, see Case B: Set up the device with DSL.

• Make sure the device is not connected to a telephone wall jack that is set up for

digital phones. To check if your phone line is digital, connect a regular analog

phone to the line and listen for a dial tone. If you do not hear a normal sounding

dial tone, it might be a phone line set up for digital phones.

• If you are using either a private branch exchange (PBX) or an integrated services

digital network (ISDN) converter/terminal adapter, make sure the device is

connected to the correct port and the terminal adapter is set to the correct switch

type for your country/region, if possible. For more information, see Case C: Set

up the device with a PBX phone system or an ISDN line.

• If the device shares the same phone line with a DSL service, the DSL modem

might not be properly grounded. If the DSL modem is not properly grounded, it

can create noise on the phone line. Phone lines with poor sound quality (noise)

can cause faxing problems. You can check the sound quality of the phone line by

plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, turn off your DSL modem and completely remove power for at

least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the

device stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information

on turning your DSL modem off, contact your DSL provider for support.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

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106 Solve a problem

The device is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive

a 2-wire phone cord in the box with the device, including: Argentina, Australia,

Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,

Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,

Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and

Vietnam.

• Make sure the telephone you use to initiate the fax call is connected directly to

the device. To send a fax manually, the telephone must be connected directly to

the port labeled 2-EXT on the device, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

3Telephone

• If you are sending a fax manually from your phone that is connected directly to

the device, you must use the keypad on the telephone to send the fax. You cannot

use the keypad on the device control panel of the device.

NOTE: If using a serial-type phone system, please connect your phone

directly on top of the device cable which has a wall plug attached to it.

The device cannot receive faxes, but can send faxes

Solution:

• If you are not using a distinctive ring service, check to make sure that the

Distinctive Ring feature on the device is set to All Rings. For more information,

see Change the answer ring pattern for distinctive ring.

•If Auto Answer is set to Off, you will need to receive faxes manually; otherwise,

the device will not receive the fax. For information on receiving faxes manually,

see Receive a fax manually.

Solve fax problems 107

• If you have a voice mail service at the same phone number you use for fax calls,

you must receive faxes manually, not automatically. This means that you must be

available to respond in person to incoming fax calls. For information on setting up

the device when you have a voice mail service, see Case F: Shared voice/fax line

with voice mail. For information on receiving faxes manually, see Receive a fax

manually.

• If you have a computer dial-up modem on the same phone line with the device,

check to make sure that the software that came with your modem is not set to

receive faxes automatically. Modems that are set up to receive faxes

automatically take over the phone line to receive all incoming faxes, which

prevents the device from receiving fax calls.

• If you have an answering machine on the same phone line with the device, you

might have one of the following problems:

◦Your answering machine might not be set up properly with the device.

◦Your outgoing message might be too long or too loud to allow the device to

detect fax tones, and the sending fax machine might disconnect.

◦Your answering machine might not have enough quiet time after your outgoing

message to allow the device to detect fax tones. This problem is most

common with digital answering machines.

The following actions might help solve these problems:

◦When you have an answering machine on the same phone line you use for

fax calls, try connecting the answering machine directly to the device as

described in Case I: Shared voice/fax line with answering machine.

◦Make sure the device is set to receive faxes automatically. For information on

setting up the device to receive faxes automatically, see Receive a fax.

◦Make sure the Rings to Answer setting is set to a greater number of rings

than the answering machine. For more information, see Set the number of

rings before answering.

◦Disconnect the answering machine and then try receiving a fax. If faxing is

successful without the answering machine, the answering machine might be

causing the problem.

◦Reconnect the answering machine and record your outgoing message again.

Record a message that is approximately 10 seconds in duration. Speak slowly

and at a low volume when recording your message. Leave at least 5 seconds

of silence at the end of the voice message. There should be no background

noise when recording this silent time. Try to receive a fax again.

NOTE: Some digital answering machines might not retain the recorded

silence at the end of your outgoing message. Play back your outgoing

message to check.

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108 Solve a problem

• If the device shares the same phone line with other types of phone equipment,

such as an answering machine, a computer dial-up modem, or a multi-port switch

box, the fax signal level might be reduced. The signal level can also be reduced

if you use a splitter or connect extra cables to extend the length of your phone. A

reduced fax signal can cause problems during fax reception.

To find out if other equipment is causing a problem, disconnect everything except

the device from the phone line, and then try to receive a fax. If you can receive

faxes successfully without the other equipment, one or more pieces of the other

equipment is causing problems; try adding them back one at a time and receiving

a fax each time, until you identify which equipment is causing the problem.

• If you have a special ring pattern for your fax phone number (using a distinctive

ring service through your telephone company), make sure that the Distinctive

Ring feature on the device is set to match. For more information, see Change the

answer ring pattern for distinctive ring.

The device cannot send faxes, but can receive faxes

Solution:

• The device might be dialing too fast or too soon. You might need to insert some

pauses in the number sequence. For example, if you need to access an outside

line before dialing the phone number, insert a pause following the access number.

If your number is 95555555, and 9 accesses an outside line, you might insert

pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,

press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)

appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the

phone line as you dial. You can set the pace of your dialing and respond to

prompts as you dial. For more information, see Send a fax using monitor

dialing.

• The number you entered when sending the fax is not in the proper format or the

receiving fax machine is having problems. To check this, try calling the fax number

from a telephone and listen for fax tones. If you cannot hear fax tones, the

receiving fax machine might not be turned on or connected, or a voice mail service

could be interfering with the recipient's phone line. You can also ask the recipient

to check the receiving fax machine for any problems.

Solve fax problems 109

Fax tones are recorded on my answering machine

Solution:

• When you have an answering machine on the same phone line you use for fax

calls, try connecting the answering machine directly to the device as described in

Case I: Shared voice/fax line with answering machine. If you do not connect the

answering machine as recommended, fax tones might be recorded on your

answering machine.

• Make sure the device is set to receive faxes automatically and that the Rings to

Answer setting is correct. The number of rings to answer for the device should

be greater than the number of rings to answer for the answering machine. If the

answering machine and the device are set to the same number of rings to answer,

both devices answer the call and fax tones are recorded on the answering

machine.

• Set your answering machine to a low number of rings and the device to answer

in the maximum number of rings supported. (The maximum number of rings varies

by country/region.) In this setup, the answering machine answers the call and the

device monitors the line. If the device detects fax tones, the device receives the

fax. If the call is a voice call, the answering machine records the incoming

message. For more information, see Set the number of rings before answering.

The phone cord that came with my device is not long enough

Solution: If the phone cord that came with the device is not long enough, you can

use a coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can be

a standard phone cord that you might already have in your home or office.

TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a

4-wire phone cord to extend the length. For information on using the 2-wire phone

cord adaptor, see the documentation that came with it.

To extend your phone cord

1. Using the phone cord supplied in the box with the device, connect one end to the

coupler, then connect the other end to the port labeled 1-LINE on the back of the

device.

2. Connect another phone cord to the open port on the coupler and to the telephone

wall jack.

Color faxes do not print

Cause: The Incoming Fax Printing option is turned off.

Solution: To print color faxes, make sure that the Incoming Fax Printing option in

the device control panel is turned on.

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110 Solve a problem

The computer cannot receive faxes (Fax to PC and Fax to Mac)

Cause: The HP Digital Imaging monitor is turned off (Windows).

Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is

turned on at all times.

Cause: The computer selected to receive faxes is turned off.

Solution: Make sure the computer selected to receive faxes is switched on at all

times.

Cause: Different computers are configured for setup and receiving faxes and one

of them may be switched off.

Solution: If the computer receiving faxes is different from the one used for setup,

both computers should be switched on at all times.

Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured

to receive faxes.

Solution: Activate Fax to PC or Fax to Mac and make sure the computer is

configured to receive faxes.

Cause: HP Digital Imaging Monitor is not operating properly (Windows).

Solution: Restart the HP Digital Imaging Monitor or restart the computer.

Solve wired (Ethernet) network problems (some models

only)

If you are unable to connect the product to your wired (Ethernet) network, perform one

or more of the following tasks.

NOTE: After correcting any of the following, run the installation program again.

•General network troubleshooting

•Network port created does not match device IP address (Windows)

General network troubleshooting

If you are unable to install the device software, verify that:

• All cable connections to the computer and the device are secure.

• The network is operational and the network hub is turned on.

• All applications, including virus protection programs, spyware protection programs,

and firewalls, are closed or disabled for computers running Windows

• The device is installed on the same subnet as the computers that will be using the

device.

Solve wired (Ethernet) network problems (some models only) 111

If the installation program cannot discover the device, print the network configuration

page, and enter the IP address manually in the installation program. For more information,

see Understand the network configuration page (some models only).

Though it is not recommended that you assign the device with a static IP address, you

might resolve some installation problems (such as a conflict with a personal firewall) by

doing so.

Network port created does not match device IP address (Windows)

If you are using a computer running Windows, make sure that the network ports created

in the device driver match the device IP address:

1. Print the device’s network configuration page

2. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- or -

Click Start, click Control Panel, and then double-click Printers.

3. Right-click the device icon, click Properties, and then click the Ports tab.

4. Select the TCP/IP port for the device, and then click Configure Port.

5. Compare the IP address listed in the dialog box and make sure it matches the IP

address listed on the network configuration page. If the IP addresses are different,

change the IP address in the dialog box to match the address on the network

configuration page.

6. Click OK twice to save the settings and close the dialog boxes.

Solve wireless problems (some models only)

If the device is unable to communicate with the network after completing the wireless

setup and software installation, perform one or more of the following tasks in the order

shown below.

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

Basic wireless troubleshooting

Perform the following steps in the order presented.

NOTE: If this is the first time you are setting up the wireless connection, and you are

using the included software, make sure that the USB cable is connected to the device

and the computer.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the HP device's wireless button is not lit, the wireless capabilities

might not have been turned on. To turn on wireless, press and hold the Wireless button

for three seconds.

NOTE: If your HP device supports Ethernet networking, make sure that an Ethernet

cable has not been connected to the device. Connecting an Ethernet cable turns off

the HP device's wireless capabilities.

Chapter 7

112 Solve a problem

Step 2 - Restart components of the wireless network

Turn off the router and the HP device, and then turn them back on in this order: router

first and then the HP device. If you still are unable to connect, turn off the router, HP

device, and your computer. Sometimes, turning off the power and then turning it back on

will recover a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless

Network Test page, press the Wireless button. If a problem is detected, the printed test

report will include recommendations that might help solve the problem.

Advanced wireless troubleshooting

If you have tried the suggestions provided in the Basic troubleshooting section and are

still unable to connect to your HP device to the wireless network, try the following

suggestions in the order presented:

•Step 1: Make sure your computer is connected to your network

•Step 2: Make sure that the HP device is connected to your network

•Step 3: Check to see if the firewall software is blocking communication

•Step 4: Make sure the HP device is online and ready

•Step 5: Make sure the wireless version of the HP device is set as the default printer

driver (Windows only)

•Step 6: Make sure the HP Network Devices Support service is running (Windows

only)

•Add hardware addresses to a wireless access point (WAP)

Step 1: Make sure your computer is connected to your network

To check a wired (Ethernet) connection

▲Many computers have indicator lights beside the port where the Ethernet cable from

the router connects to your computer. Usually there are two indicator lights, one that

is on and another that blinks. If your computer has indicator lights, check to see if the

indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to

the computer and the router. If you still do not see lights, there might be a problem

with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the Ethernet

connection on a Macintosh computer, click System Preferences in the Dock, and

then click Network. If the Ethernet connection is working correctly, Built-in

Ethernet appears in the list of connections, along with the IP address and other

status information. If Built-in Ethernet does not appear in the list, there might be

a problem with the router, the Ethernet cable, or your computer. For more

information, click the Help button in the window.

Solve wireless problems (some models only) 113

To check a wireless connection

1. Make sure that your computer's wireless has been turned on. (For more information,

see the documentation that came with your computer.)

2. If you are not using a unique network name (SSID), then it is possible that your

wireless computer could be connected to a nearby network that is not yours.

The following steps can help you determine if your computer is connected to your

network.

Windows

a. Click Start, click Control Panel, point to Network Connections, and then click

View Network Status and Tasks.

Click Start, select Settings, click Control Panel, double-click Network

Connections, click the View menu, and then select Details.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your

computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should

change to Connected.

Mac OS X

▲Click the AirPort icon in the menu bar at the top of the screen. From the menu

that appears, you can determine if the AirPort is turned on and which wireless

network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click

System Preferences in the Dock, and then click Network. If the wireless

connection is working correctly, a green dot appears next to AirPort in the list

of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person

who set up your network or the router manufacturer as there might be a hardware issue

with either your router or computer.

If you are able to access the Internet and are using a computer running Windows, you

can also access HP Network Assistant at www.hp.com/sbso/wireless/tools-setup.html?

jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only

available in English.)

Step 2: Make sure that the HP device is connected to your network

If your device is not connected to the same network as your computer, you will not be

able to use the HP device over the network. Follow the steps described in this section to

find out if your device is actively connected to the correct network.

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID,

your HP device will not automatically detect the network.

Chapter 7

114 Solve a problem

A: Make sure the HP device is on the network

1. If the HP device supports Ethernet networking and is connected to an Ethernet

network, make sure an Ethernet cable is not plugged into the back of the device. If

an Ethernet cable is plugged into the back, then wireless connectivity is disabled.

2. If the HP device is connected to a wireless network, print the device's Wireless

Configuration page. For more information, see Understand the network configuration

page (some models only).

▲After the page has been printed, check the Network Status and URL:

Network Status •If the Network Status is Ready, the HP

device is actively connected to a

network.

•If the Network Status is Offline, the HP

device is not connected to a network.

Run the Wireless Network Test (using

the instructions at the beginning of this

section) and follow any

recommendations.

URL The URL shown here is the network

address assigned to the HP device by your

router. You will need this to connect to the

embedded Web server.

B: Check to see if you can access the embedded Web server (EWS)

▲After you establish that the computer and the HP device both have active connections

to a network, you can verify if they are on the same network by accessing the device's

embedded Web server (EWS). For more information, see Embedded Web server

(some models only).

To access the EWS

a. On your computer, open the Web browser you normally use to access the Internet

(for example, Internet Explorer or Safari). In the address box, type the URL of the

HP device as it was shown on the Network Configuration Page (for example,

http://192.168.1.101).

NOTE: If you are using a proxy server in your browser, you might need to

disable it to access the EWS.

b. If you can access the EWS, try using the HP device over the network (such as to

print) to see if your network setup was successful.

c. If you cannot access the EWS or are still having problems using the HP device

over the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and HP device have active

connections to the same network, the firewall security software might be blocking

communication. Temporarily turn off any firewall security software running on your

computer and then try to access the EWS again. If you can access the EWS, try using

the HP device (for printing).

If you are able to access the EWS and use your HP device with the firewall turned off,

you will need to reconfigure your firewall settings to allow the computer and HP device

Solve wireless problems (some models only) 115

to communicate with each other over the network. For more information, see Configure

your firewall to work with HP devices.

If you are able to access the EWS, but are still unable to use the HP device even with the

firewall turned off, try enabling the firewall software to recognize the HP device.

Step 4: Make sure the HP device is online and ready

If you have the HP software installed, you can check the HP device’s status from your

computer to see if the device is paused or offline, preventing you from using it.

To check the HP device’s status, complete the following steps:

Windows

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers on your computer are not being displayed in Details view, click the

View menu, and then click Details.

3. Do one of the following, depending on the printer status:

a. If the HP device is Offline, right-click the device, and click Use Printer Online.

b. If the HP device is Paused, right-click the device, and click Resume Printing.

4. Try using the HP device over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax.

2. Select the HP device, and the click Print Queue.

3. If Jobs Stopped appears in the window that appears, click Start Jobs.

If you can use the HP device after performing the steps above but find that the symptoms

persist as you continue to use the device, your firewall might be interfering. If you still

cannot use the HP device over the network, continue to the next section for additional

troubleshooting help.

Step 5: Make sure the wireless version of the HP device is set as the default printer

driver (Windows only)

If you install the software again, the installer might create a second version of the printer

driver in your Printers or Printers and Faxes folder. If you have difficulties printing or

Chapter 7

116 Solve a problem

connecting to the HP device, make sure the correct version of the printer driver is set as

the default.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. Determine if the version of the printer driver in the Printers or Printers and Faxes

folder is connected wirelessly:

a. Right-click the printer icon, and then click Properties, Document Defaults, or

Printing Preferences.

b. On the Ports tab, look for a port in the list with a checkmark. The version of the

printer driver that is connected wirelessly has Standard TCP/IP Port as the Port

description, next to the checkmark.

3. Right-click the printer icon for the version of the printer driver that is connected

wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the HP device, right-click the

printer icon for the version of the printer driver that is connected wirelessly, and select

Set as Default Printer.

Step 6: Make sure the HP Network Devices Support service is running (Windows

only)

To restart the HP Network Device Support service

1. Delete any print jobs currently in the print queue.

2. On the desktop, right-click My Computer or Computer, and then click Manage.

3. Double-click Services and Applications, and then click Services.

4. Scroll down the list of services, right click HP Network Devices Support, and then

click Restart.

5. After the service restarts, try using the HP device over the network again.

If you are able to use the HP device over the network, your network setup was successful.

If you still cannot use the HP device over the network or if you have to periodically perform

this step in order to use your device over the network, your firewall might be interfering.

If this still does not work, there might be a problem with your network configuration or

router. Contact the person who set up your network or the router manufacturer for help.

Add hardware addresses to a wireless access point (WAP)

MAC filtering is a security feature in which a wireless access point (WAP) is configured

with a list of MAC addresses (also called “hardware addresses”) of devices that are

allowed to gain access to the network through the WAP. If the WAP does not have the

hardware address of a device attempting to access the network, the WAP denies the

Solve wireless problems (some models only) 117

device access to the network. If the WAP filters MAC addresses, then the device’s MAC

address must be added to the WAP’s list of accepted MAC addresses.

• Print the network configuration page. For more information, see Understand the

network configuration page (some models only).

• Open the WAP’s configuration utility, and add the device’s hardware address to the

list of accepted MAC addresses.

Configure your firewall to work with HP devices

A personal firewall, which is security software running on your computer, can block

network communication between your HP device and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Scan communication errors or scanner busy messages

• Unable to see printer status on your computer

The firewall might be preventing your HP device from notifying computers on your network

where it can be found. If the HP software cannot find the HP device during installation

(and you know the HP device is on the network), or you have already successfully

installed HP software and experience problems, try the following:

1. If you are using a computer running Windows, in the firewall configuration utility, look

for an option to trust computers on the local subnet (sometimes called the “scope“ or

“zone“). By trusting all computers on the local subnet, computers and devices in your

home or office can communicate with each other while still being protected from the

internet. This is the easiest approach to use.

2. If you do not have the option to trust computers on the local subnet, add incoming

UDP port 427 to your firewall’s list of allowed ports.

NOTE: Not all firewalls require you to differentiate between incoming and

outgoing ports, but some do.

Another common problem is that HP software is not set as a trusted software by your

firewall to access the network. This can happen if you answered “block“ to any firewall

dialog boxes that appeared when you installed the HP software.

If this occurs, and if you are using a computer running Windows, check that the following

programs are in your firewall’s list of trusted applications; add any that are missing.

•hpqkygrp.exe, located in C:\program files\HP\digital imaging\bin

•hpqscnvw.exe, located in C:\program files\HP\digital imaging\bin

- or -

hpiscnapp.exe, located in C:\program files\HP\digital imaging\bin

•hpqste08.exe, located in C:\program files\HP\digital imaging\bin

•hpqtra08.exe, located in C:\program files\HP\digital imaging\bin

•hpqthb08.exe, located in C:\program files\HP\digital imaging\bin

Chapter 7

118 Solve a problem

NOTE: Refer to your firewall documentation on how to configure the firewall port

settings and how to add HP files to the “trusted“ list.

Some firewalls continue to cause interference even after you disable them. If you

continue to have problems after configuring the firewall as described above and if you

are using a computer running Windows, you might need to uninstall the firewall

software in order to use the HP device over the network.

Advanced firewall information

The following ports are also used by your HP device and might need to be opened on

your firewall configuration. Incoming ports (UDP) are destination ports on the computer

while outgoing ports (TCP) are destination ports on the HP device.

•Incoming (UDP) ports: 137, 138, 161, 427

•Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500

The ports are used for the following functions:

Printing

•UDP ports: 427, 137, 161

•TCP port: 9100

Photo card upload

•UDP ports: 137, 138, 427

•TCP port: 139

Scanning

•UDP port: 427

•TCP ports: 9220, 9500

HP device status

UDP port: 161

Faxing

•UDP port: 427

•TCP port: 9220

HP device installation

UDP port: 427

Solve device management problems

This section provide solutions to common problems that involve managing the device.

This section contains the following topic:

Solve device management problems 119

NOTE: To use the embedded Web server (EWS), the product must be connected

to a network using either an Ethernet or a wireless connection. You cannot use the

embedded Web server if the product is connected to a computer with a USB cable.

•Embedded Web server cannot be opened

•The EWS is only available in English

Embedded Web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a crossover cable to connect the device

to the network.

• Make sure the network cable is securely connected to the device.

• Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the embedded Web server (EWS), the product must be connected

to a network using either an Ethernet or a wireless connection. You cannot use the

embedded Web server if the product is connected to a computer with a USB cable.

Check your Web browser

• Make sure the Web browser meets the minimum system requirements. For more

information, see System requirements.

• If your Web browser uses any proxy settings to connect to the Internet, try turning off

these settings. For more information, the documentation available with your Web

browser.

Check the device IP address

• To check the IP address of the product, obtain the IP address by printing a network

configuration page. Press the Setup button, select Network Setup, and then select

Print Network Settings.

• Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS-DOS

prompt:

C:\Ping 123.123.123.123

Or, in Mac OS X, open Terminal (available in the Applications > Utilities folder) and

type the following: ping 123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP

address is incorrect.

The EWS is only available in English

If your product only supports wireless network connections and not Ethernet network

connections, the EWS is only available in English.

Chapter 7

120 Solve a problem

Troubleshoot installation issues

If the following topics do not help, see Solve a problem for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have been removed from outside and

inside the device.

• Make sure that the device is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be

on. If the Attention light is blinking, check for messages on the device control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using (such as USB cable or

Ethernet cable) are in good working order.

• Make sure that the power cord is connected securely to both the device and to a

working power outlet.

• Make sure that the phone cord is connected to the 1-LINE port.

Check the ink cartridges

• The product prompts you to align ink cartridges every time you install or replace an

ink cartridge. You can also align the ink cartridges at any time from the product’s

control panel or by using the HP software installed with the product. Aligning the ink

cartridges ensures high-quality output. For more information, see Align the ink

cartridges. If the alignment fails, check to make sure the cartridges are installed

correctly, and start the ink cartridge alignment. For more information, see Alignment

fails.

• Make sure that all latches and covers are closed properly.

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

Check the device to ensure the following

• Power light is on and not blinking. When the device is first turned on, it takes

approximately 45 seconds to warm up.

• The device is in the Ready state, and no other lights on the device control panel are

lit or blinking. If lights are lit or blinking, see the message on the device control panel.

• Ensure power cord and other cables are working, and are firmly connected to the

device.

• All packing tapes and materials are removed from the device.

Troubleshoot installation issues 121

• Duplexer is locked into place.

• Paper is loaded correctly in the tray, and is not jammed in the device.

• All latches and covers are closed.

Software installation suggestions

Verify installation preliminaries

• Make sure to use the HP software CD that contains the correct installation software

for your operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD drive that you type, make sure

that you are specifying the correct drive letter.

• If the computer cannot recognize the HP software CD in the CD drive, inspect the HP

software CD for damage. You can download the device driver from the HP Web site

(www.hp.com/support).

Check or perform the following

• Make sure the computer meets the system requirements.

• Before installing software on a Windows computer, ensure all other programs are

closed.

• If the computer does not recognize the path to the CD drive that you typed, ensure

you are specifying the correct drive letter.

• If the computer cannot recognize the HP software CD in the CD drive, inspect the CD

for damage. You can download the device driver from the HP Web site (www.hp.com/

support).

• In the Windows device manager, make sure that the USB drivers have not been

disabled.

• If you are using a computer running Windows, and the computer cannot detect the

device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to

perform a clean uninstallation of the device driver. Restart your computer, and

reinstall the device driver.

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

Understand the Printer Status Report and Self-Test Report

Use the Printer Status Report or Self-Test Report to:

• View current device information and ink cartridge status

• Help troubleshoot problems

The Printer Status Report and the Self-Test Report also contain a log of recent events.

Chapter 7

122 Solve a problem

NOTE: If your product does not support wireless communication, the report is called

the "Printer Status Report". If your product supports wireless communication, the

report is called the "Self-Test Report".

If you need to call HP, it is often useful to print the Printer Status Report or Self-Test

Report before calling.

Printer Status Report

1. Product Information: Shows product information (such as the product name, model

number, serial number, and firmware version number), as well as usage information.

printed from the tray.

2. Ink Delivery System Information: Shows information about the ink cartridges, such

as the estimated ink levels.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alert, consider having a replacement cartridge

available to avoid possible printing delays. You do not need to replace the ink

cartridges until print quality becomes unacceptable.

3. Additional Assistance: Provides information about available methods for finding

more information about the product, as well as information about diagnosing

problems.

Understand the Printer Status Report and Self-Test Report 123

Self-Test Report

1. Printer Information: Shows device information (such as the product name, model

number, serial number, and firmware version number), and the number of pages

printed from the tray.

2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try

cleaning the cartridges, or replacing the cartridges.

3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink.

Check the ink levels.

4. Event Log: Shows a log of recent events that have occurred.

To print the Printer Status Report or Self-Test Report

Product control panel: Press Setup, select Print Report, select Printer Status or Self-

Test, and then press OK.

Understand the network configuration page (some models

only)

If the device is connected to a network, you can print a network configuration page to

view the network settings for the device. You can use the network configuration page to

Chapter 7

124 Solve a problem

help troubleshoot network connectivity problems. If you need to call HP, it is often useful

to print this page before calling.

Network Configuration Page

1. General Information: Shows information about the current status and active

connection type of the network, and other information, such as the URL of the

embedded Web server.

2. 802.3 Wired: Shows information about the active wired network connection, such as

the IP address, subnet mask, default gateway, as well as the hardware address of

the device.

3. 802.11 Wireless: Shows information about the active wireless network connection,

such as the IP address, the communication mode, the network name, authentication

type, and signal strength.

4. mDNS: Shows information about the active Multicast Domain Name System (mDNS)

connection. mDNS services are typically used on small networks for IP address and

name resolution (through UDP port 5353) where a conventional DNS server is not

used.

5. SLP: Shows information about the current Service Location Protocol (SLP)

connection. SLP is used by network management applications for device

management. The device supports SNMPv1 protocol on IP networks.

To print the network configuration page from the device control panel

Press the Setup button, select Print Report, select Network Config, and then press

OK.

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before

you attempt to clear the jam.

• Make sure that you are printing with media that meets specifications. For more

information, see Media specifications.

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

Clear jams 125

• Make sure that the device is clean. For more information, see Maintain the device.

• Make sure that the trays are loaded correctly and are not too full. For more

information, see Load media.

This section contains the following topics:

•Clear paper jams

•Avoid paper jams

Clear paper jams

If the paper was loaded in the main tray, you might need to clear the paper jam from the

rear door.

Paper can also jam in the automatic document feeder (ADF). If the product has an

automatic document feeder (ADF), several common actions can cause paper to jam the

ADF:

• Placing too much paper in the ADF tray. For information on the maximum number of

sheets allowed in the ADF, see Load an original on the scanner glass.

• Using paper that is too thick or too thin for the device.

• Trying to add paper to the ADF tray while the device is feeding pages.

To clear a paper jam from the rear door

1. Press in the tab on the left side of the rear door to release the door. Remove the door

by pulling it away from the device.

CAUTION: Trying to clear a paper jam from the front of the device can damage

the print mechanism. Always access and clear paper jams through the rear door.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the device, more paper

jams are likely to occur.

3. Replace the rear door. Gently push the door forward until it snaps into place.

4. Press OK to continue the current job.

Chapter 7

126 Solve a problem

To clear a paper jam in the automatic document feeder (ADF) (Some models only)

1. Lift the cover of the ADF.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the device, more paper

jams are likely to occur.

3. Close the cover of the ADF.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the device. For more information, see

Media specifications.

NOTE: Humidity may cause paper to curl and hence paper jam.

Clear jams 127

A Technical information

This section contains the following topics:

•Warranty information

•Device specifications

•Regulatory information

•Environmental product stewardship program

•Third-party licenses

Warranty information

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Ink cartridge warranty information

128 Technical information

Hewlett-Packard limited warranty statement

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the

customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not

warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover

any other problems, including those that arise as a result of:

a. Improper maintenance or modification;

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the

customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of

a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to

service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,

within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in

countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY

OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR

DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in

the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty

Statement may not apply to the customer. For example, some states in the United States, as well as some governments

outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS

APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited Warranty

Dear Customer,

You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not

in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2

United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

Malta: Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta

South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

HP product Duration of limited warranty

Software Media 90 days

Printer 1 year

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This

warranty does not cover HP ink products that have been refilled,

remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year

replaceable printheads)

Accessories 1 year unless otherwise stated

Warranty information 129

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device.

This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,

misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end

of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found

on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the

product.

Appendix A

130 Technical information

Device specifications

This section contains the following topics:

•Physical specifications

•Product features and capacities

•Processor and memory specifications

•System requirements

•Network protocol specifications (Some models only)

•Embedded Web server specifications (some models only)

•Media specifications

•Print resolution

•Print specifications

•Copy specifications

•Fax specifications

•Scan specifications

•Operating environment

•Electrical requirements

•Acoustic emission specification

Physical specifications

Size (width x depth x height)

433.5 x 401.5 x 216.7 mm (17.1 x 15.8 x 8.5 inches)

Device weight (does not include print supplies)

5.9 kg (13 lb)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high speed device

• Wired (Ethernet) network (some models

only)

• Wireless 802.11b/g (some models only)

Ink cartridges Black and tri-color ink cartridge

Supply yields Visit www.hp.com/pageyield/ for more

information on estimated ink cartridge yields.

Device languages HP PCL 3 GUI

Duty cycle Up to 3000 pages per month

Device control panel language support

Language availability varies by country/region.

Bulgarian, Croatian, Czech, Danish, Dutch,

English, Finnish, French, German, Greek,

Hungarian, Italian, Japanese, Korean,

Norwegian, Polish, Portuguese, Romanian,

Russian, Simplified Chinese, Slovak,

Slovenian, Spanish, Swedish, Traditional

Chinese, Turkish.

Processor and memory specifications

Non-wireless models

Device specifications 131

Processor: 192 MHz ARM9 core

Memory: 64 MB DDR2

Wireless models

Processor: 180 MHz ARM9 core

Memory: 32 MB SDRAM

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit http://www.hp.com/support/.

Operating system compatibility

• Windows XP Service Pack 1, Windows Vista, Windows 7

NOTE: For Windows XP SP1 Starter Edition, Windows Vista Starter Edition, and Windows

7 Starter Edition, only printer drivers, scan drivers, and the Toolbox are available.

To see system requirements and specifications for Windows 7, see the Readme file. This

file is available on your computer after you install the HP software.

• Mac OS X (v10.5, v10.6)

• Linux (For more information, see www.hp.com/go/linuxprinting).

Minimum requirements

• Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium II or Celeron processor, 512 MB

RAM, 790 MB free hard disk space, Microsoft Internet Explorer 6.0

• Microsoft Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 1.15

GB free hard disk space, Microsoft Internet Explorer 7.0

• Mac OS X (v10.5.6, v10.6): 256 MB memory, 500 MB free hard disk space

• Quick Time 5.0 or later (Mac OS X)

• Adobe Acrobat Reader 5.0 or later

Recommended requirements

• Microsoft Windows XP (32-bit) Service Pack 1: Intel Pentium III or higher processor, 512 MB

RAM, 850 MB free hard disk space, Microsoft Internet Explorer 6.0 or later

• Microsoft Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 1.2 GB free

hard disk space, Microsoft Internet Explorer 7.0 or later

• Mac OS X (v10.5.6, v10.6): 512 MB memory, 500 MB free hard disk space

Network protocol specifications (Some models only)

Network operating system compatibility

• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit

(Ultimate, Enterprise and Business Edition), Windows 7 (32-bit and 64-bit).

• Mac OS X (10.5.6, 10.6)

• Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature

Release 3

• Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0

• Microsoft Windows 2000 Server Terminal Services

• Microsoft Windows 2003 Server Terminal Services

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5

Appendix A

132 Technical information

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature

Release 3

• Microsoft Windows 2003 Small Business Server Terminal Services

• Microsoft Windows Server 2008 Terminal Services

Compatible network protocols

TCP/IP

Network management

• HP Web Jetadmin plug-ins

• Embedded Web server

Features

Ability to remotely configure and manage network devices

Embedded Web server specifications (some models only)

Requirements

• A TCP/IP-based network (IPX/SPX-based networks are not supported)

• A Web browser (either Microsoft Internet Explorer 6.0 or higher, Opera 8.0 or higher, Mozilla

Firefox 1.0 or higher, or Safari 1.2, or higher)

• A network connection (you cannot use the embedded Web server connected directly to a

computer with a USB cable)

• An Internet connection (required for some features)

NOTE: You can open the embedded Web server without being connected to the Internet.

However, some features will not be available.

• It must be on the same side of a firewall as the device.

Media specifications

Use the Understand supported sizes and Understand supported media types and weights tables to

determine the correct media to use with your device, and determine what features will work with your

media. See the Set minimum margins section for information about the printing margins used by the

product, see the Guidelines for two-sided (duplex) printing section for guidelines that should be

followed when printing on both side of a page.

Understand supported sizes

Media size Main tray

Standard media sizes

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

B5 (176 x 250 mm; 6.9 x 9.8 inches)

A5 (148 x 210 mm; 5.8 x 8.3 inches)

Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)

Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)

Device specifications 133

Media size Main tray

Borderless B5 (176 x 250 mm; 6.9 x 9.8 inches

Borderless (10 x 15 cm, tab)

Borderless (4 x 6 inches, tab)

Borderless HV

Borderless A6

Borderless cabinet

Borderless (13 x 18 cm), same dimension as 5 x 7 inches

Borderless (8.5 x 11 inches)

10 x 15 cm (tab)

4 x 6 inches (tab)

Cabinet

13 x 18 cm (same dimension as 5 x 7 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

Card Envelope (111 x 152 mm; 4.4 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

No. 6 3/4 Envelope (92.2 mm x 165.1 mm; 3.63 x 6.5 inches)

Envelope C5

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)

Photo media

Appendix A

(continued)

134 Technical information

Media size Main tray

Photo media (89 x 127 mm; 3.5 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media (5 x 7 inches)

Photo media (8 x 10 inches)

Photo media (10 x 15 cm)

Borderless photo media (89 x 127 mm; 3.5 x 5 inches)

Borderless photo media (102 x 152 mm; 4 x 6 inches)

Borderless photo media (5 x 7 inches)

Borderless photo media (8 x 10 inches)

Borderless photo media (8.5 x 11 inches)

Borderless photo media (10 x 15 cm)

Other media

Custom-sized media between between 76.20 to 210.06 mm wide and

101.60 to 762.00 mm long (3 to 8.5 inches wide and 4 to 30 inches long)

Understand supported media types and weights

Tray Type Weight Capacity

Main tray Paper 60 to 105 g/m2

(16 to 28 lb bond)

Up to 100 sheets of plain

paper

(25 mm or 1 inch

stacked)

Transparencies Up to 70 sheets

(17 mm or 0.67 inch

stacked)

Photo media 280 g/m2

(75 lb bond)

Up to 100 sheets

(17 mm or 0.67 inch

stacked)

Labels Up to 100 sheets

(17 mm or 0.67 inch

stacked)

Envelopes 75 to 90 g/m2

(20 to 24 lb bond

envelope)

Up to 30 sheets

(17 mm or 0.67 inch

stacked)

Cards Up to 200 g/m2

(110 lb index)

Up to 80 cards

(continued)

Device specifications 135

Tray Type Weight Capacity

Automatic

document

feeder

(ADF)*

Paper 75 g/m2

(20 lb index)

Up to 20 sheets of plain

paper (5 mm or 0.2

inches stacked)

Output tray All supported media Up to 50 sheets of plain

paper (text printing)

* Some models only.

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Media (1) Left

margin

(2) Right

margin

(3) Top

margin

(4) Bottom

margin*

U.S. Letter

U.S. Legal

U.S. Executive

U.S. Statement

Cards

Custom-sized media

Photo media

3.0 mm

(0.125

inches)

3.0 mm

(0.125

inches)

3.0 mm (0.125

inches)

3.0 mm

(0.125

inches)

Envelopes 3.0 mm

(0.125

inches)

3.0 mm

(0.125

inches)

3.0 mm (0.125

inches)

14.3 mm

(0.563

inches)

* To achieve this margin setting on a computer running Windows, click the Advanced tab in the print

driver, and select Minimize Margins.

Appendix A

(continued)

136 Technical information

Guidelines for two-sided (duplex) printing

• Always use media that conforms to the device specifications. For more information, see Media

specifications.

• Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper

lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with

these media types.

• Several kinds of media require a specific orientation when you print on both sides of a page.

These include letterhead, preprinted paper, and paper with watermarks and prepunched holes.

When you print from a computer running Windows, the device prints the first side of the media

first. Load the media with the print side facing down.

Print resolution

Black print resolution

Up to 600 dpi rendered black (when printing from a computer)

Color print resolution

Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers

include the following:

◦HP Premium Plus Photo

◦HP Premium Photo

◦HP Advanced Photo

Print specifications

Black print resolution

Up to 600 dpi rendered black (when printing from a computer)

Color print resolution

Up to 4800 x 1200 optimized dpi color on select HP photo papers with 1200 input dpi. Photo papers

include the following:

◦HP Premium Plus Photo

◦HP Premium Photo

◦HP Advanced Photo

Copy specifications

• Digital image processing

• Up to 100 copies from original (varies by model)

• Digital zoom: from 25 to 400% (varies by model)

• Fit to page, pre-scan

• Copy speeds vary according to the complexity of the document

Refer to the following table to determine which paper type setting to choose based on the paper

loaded in the main tray.

Paper type Device control panel setting

Plain paper Plain Paper

HP Bright White Paper Plain Paper

HP Premium Presentation Paper, Matte Premium Inkjet

Other inkjet papers Premium Inkjet

Device specifications 137

Paper type Device control panel setting

HP Premium Plus Photo Papers Photo Paper

HP Premium Photo Papers Photo Paper

HP Advanced Photo Paper Photo Paper

HP Everyday Photo Paper, Semi-gloss Photo Paper

HP Everyday Photo Paper, Matte Premium Inkjet

Other photo papers Photo Paper

HP Premium Inkjet Transparency Premium Inkjet

HP Iron-on Transfer Premium Inkjet

HP Photo Cards Photo Paper

Other specialty papers Premium Inkjet

Glossy Greeting Card Photo Paper

Matte Greeting Card Premium Inkjet

HP Brochure & Flyer Paper, Glossy Photo Paper

HP Brochure & Flyer Paper, Matte Premium Inkjet

Other Glossy Brochure Photo Paper

Other Matte Brochure Premium Inkjet

Fax specifications

• Walk-up black-and-white and color fax capability.

• Up to 99 speed dials (varies by model).

• Up to 100-page memory (varies by model, based on ITU-T Test Image #1 at standard

resolution). More complicated pages or higher resolution takes longer and uses more memory.

Also, other product functions, such as copying, might affect the number of pages that can be

stored in memory.

• Manual fax send and receive.

• Automatic busy redial up to five times (varies by model).

• Confirmation and activity reports.

• CCITT/ITU Group 3 fax with Error Correction Mode.

• 33.6 Kbps transmission.

• 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).

More complicated pages or higher resolution take longer and use more memory.

• Ring detect with automatic fax/answering machine switching.

Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi)

Black 196 x 203 (8-bit

grayscale)

300 x 300 196 x 203 196 x 98

Color 300 x 300 200 x 200 200 x 200 200 x 200

Appendix A

(continued)

138 Technical information

Scan specifications

• Image editor included

• Integrated OCR software automatically converts scanned text to editable text

• Scan speeds vary according to the complexity of the document

• Twain-compliant interface

• Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced

• Color: 16-bit per RGB color, 48-bit total

• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)

Operating environment

Operating temperature: 5° to 40° C (41° to 104° F)

Recommended operating conditions: 15° to 32° C (59° to 90° F)

Recommended relative humidity: 20 to 80% noncondensing

Storage environment

Storage temperature: -40° to 60° C (-40° to 140° F)

Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)

Electrical requirements

Power supply

Universal power adapter (external)

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)

Output voltage: 32 Vdc at 625 mA

Power consumption

28.4 watts printing (Fast Draft Mode); 32.5 watts copying (Fast Draft Mode)

Acoustic emission specification

Print in Draft mode, noise levels per ISO 7779

Sound pressure (bystander position)

LpAd 56 (dBA)

Sound power

LwAd 7.0 (BA)

Device specifications 139

Regulatory information

The device meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•FCC statement

•Notice to users in Korea

•VCCI (Class B) compliance statement for users in Japan

•Notice to users in Japan about the power cord

•Noise emission statement for Germany

•LED indicator statement

•Notice to users of the U.S. telephone network: FCC requirements

•Notice to users of the Canadian telephone network

•Notice to users in the European Economic Area

•Notice to users of the German telephone network

•Australia wired fax statement

•Regulatory information for wireless products

•Regulatory model number

•Declaration of conformity

Appendix A

140 Technical information

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified

that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-

able protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:

Manager of Corporate Product Regulations

Hewlett-Packard Company

3000 Hanover Street

Palo Alto, Ca 94304

(650) 857-1501

Modifications (part 15.21)

The FCC requires the user to be notified that any changes or modifications made to this

device that are not expressly approved by HP may void the user's authority to operate the

equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

䈖䈱ⵝ⟎䈲䇮䉪䊤䉴Bᖱႎᛛⴚⵝ⟎䈪䈜䇯䈖䈱ⵝ⟎䈲䇮ኅᐸⅣႺ䈪૶↪䈜䉎䈖䈫䉕⋡⊛䈫䈚䈩

䈇䉁䈜䈏䇮䈖䈱ⵝ⟎䈏䊤䉳䉥䉇䊁䊧䊎䉳䊢䊮ฃାᯏ䈮ㄭធ䈚䈩૶↪䈘䉏䉎䈫䇮ฃା㓚ኂ䉕ᒁ䈐

⿠䈖䈜䈖䈫䈏䈅䉍䉁䈜䇯ขᛒ⺑᣿ᦠ䈮ᓥ䈦䈩ᱜ䈚䈇ข䉍ᛒ䈇䉕䈚䈩ਅ䈘䈇䇯

VCCI-B

Regulatory information 141

Notice to users in Japan about the power cord

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

LED indicator statement

Appendix A

142 Technical information

Notice to users of the U.S. telephone network: FCC requirements

This equipment complies with FCC rules, Part 68. On this equipment is a label that

contains, among other information, the FCC Registration Number and Ringer Equivalent

Number (REN) for this equipment. If requested, provide this information to your telephone

company.

An FCC compliant telephone cord and modular plug is provided with this equipment. This

equipment is designed to be connected to the telephone network or premises wiring using

a compatible modular jack which is Part 68 compliant. This equipment connects to the

telephone network through the following standard network interface jack: USOC

RJ-11C.

The REN is useful to determine the quantity of devices you may connect to your telephone

line and still have all of those devices ring when your number is called. Too many devices

on one line might result in failure to ring in response to an incoming call. In most, but not

all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the

number of devices you may connect to your line, as determined by the REN, you should call

your local telephone company to determine the maximum REN for your calling area.

If this equipment causes harm to the telephone network, your telephone company might

discontinue your service temporarily. If possible, they will notify you in advance. If advance

notice is not practical, you will be notified as soon as possible. You will also be advised of

your right to file a complaint with the FCC. Your telephone company might make changes

in its facilities, equipment, operations, or procedures that could affect the proper operation

of your equipment. If they do, you will be given advance notice so you will have the

opportunity to maintain uninterrupted service. If you experience trouble with this equipment,

please contact the manufacturer, or look elsewhere in this manual, for warranty or repair

information. Your telephone company might ask you to disconnect this equipment from the

network until the problem has been corrected or until you are sure that the equipment is not

malfunctioning.

This equipment may not be used on coin service provided by the telephone company.

Connection to party lines is subject to state tariffs. Contact your state public utility commis-

sion, public service commission, or corporation commission for more information.

This equipment includes automatic dialing capability. When programming and/or making

test calls to emergency numbers:

• Remain on the line and explain to the dispatcher the reason for the call.

• Perform such activities in the off-peak hours, such as early morning or late evening.

Note The FCC hearing aid compatibility rules for telephones are not applicable

to this equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a

computer or other electronic device, including fax machines, to send any message unless

such message clearly contains in a margin at the top or bottom of each transmitted page

or on the first page of transmission, the date and time it is sent and an identification of the

business, other entity, or other individual sending the message and the telephone number

of the sending machine or such business, other entity, or individual. (The telephone number

provided might not be a 900 number or any other number for which charges exceed local

or long-distance transmission charges.) In order to program this information into your fax

machine, you should complete the steps described in the software.

Regulatory information 143

Notice to users of the Canadian telephone network

Note à l’attention des utilisateurs du réseau téléphonique

canadien/Notice to users of the Canadian telephone network

Cet appareil est conforme aux spécifications techniques des équipements terminaux

d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.

L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été

effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications

techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie

en aucun cas que l’appareil a été validé par Industrie Canada.

Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées

à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique

d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution

est particulièrement importante dans les zones rurales.

Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque

appareil terminal fournit une indication sur le nombre maximal de terminaux qui

peuvent être connectés à une interface téléphonique. La terminaison d’une

interface peut se composer de n’importe quelle combinaison d’appareils, à

condition que le total des numéros REN ne dépasse pas 5.

Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.

This equipment meets the applicable Industry Canada Terminal Equipment Technical

Specifications. This is confirmed by the registration number. The abbreviation IC before the

registration number signifies that registration was performed based on a Declaration of

Conformity indicating that Industry Canada technical specifications were met. It does not

imply that Industry Canada approved the equipment.

Users should ensure for their own protection that the electrical ground connections of the

power utility, telephone lines and internal metallic water pipe system, if present, are

connected together. This precaution might be particularly important in rural areas.

Note The REN (Ringer Equivalence Number) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on an interface might consist

of any combination of devices subject only to the requirement that the sum of the

Ringer Equivalence Numbers of all the devices does not exceed 5.

The REN for this product is 0.0B, based on FCC Part 68 test results.

Appendix A

144 Technical information

Notice to users in the European Economic Area

This product is designed to be connected to the analog Switched Telecommunication

Networks (PSTN) of the European Economic Area (EEA) countries/regions.

Network compatibility depends on customer selected settings, which must be reset to use

the equipment on a telephone network in a country/region other than where the product

was purchased. Contact the vendor or Hewlett-Packard Company if additional product

support is necessary.

This equipment has been certified by the manufacturer in accordance with Directive

1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched

telephone network (PSTN). However, due to differences between the individual PSTNs

provided in different countries, the approval does not, of itself, give an unconditional

assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact your equipment supplier in the first instance.

This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the

unlikely event of problems with loop disconnect dialing, it is recommended to use this

equipment only with the DTMF tone dial setting.

Notice to users of the German telephone network

Hinweis für Benutzer des deutschen Telefonnetzwerks

Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network

(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des

HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann

als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelass-

enen Endgeräten verwendet werden.

Australia wired fax statement

In Australia, the HP device must be connected to Telecommunication Network through a line

cord which meets the requirements of the Technical Standard AS/ACIF S008.

Regulatory information for wireless products

This section contains the following regulatory information pertaining to wireless products:

•Exposure to radio frequency radiation

•Notice to users in Brazil

•Notice to users in Canada

•Notice to users in Taiwan

•European Union regulatory notice

Regulatory information 145

Exposure to radio frequency radiation

Caution The radiated output power of this device is far below the FCC radio

frequency exposure limits. Nevertheless, the device shall be used in such a manner

that the potential for human contact during normal operation is minimized. This

product and any attached external antenna, if supported, shall be placed in such a

manner to minimize the potential for human contact during normal operation. In

order to avoid the possibility of exceeding the FCC radio frequency exposure limits,

human proximity to the antenna shall not be less than 20 cm (8 inches) during normal

operation.

Notice to users in Brazil

Aviso aos usuários no Brasil

Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra

interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência

a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada

Notice to users in Canada/Note à l'attention des utilisateurs canadiens

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise

emissions from the digital apparatus set out in the Radio Interference Regulations of the

Canadian Department of Communications. The internal wireless radio complies with RSS

210 and RSS GEN of Industry Canada.

Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique

dépassant les limites applicables aux appareils numériques de la classe B prescrites dans

le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications

du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN

d'Industrie Canada.

Notice to users in Taiwan

Appendix A

146 Technical information

European Union regulatory notice

European Union Regulatory Notice

Products bearing the CE marking comply with the following EU Directives:

· Low Voltage Directive 2006/95/EC

· EMC Directive 2004/108/EC

CE compliance of this product is valid only if powered with the correct CE-marked AC adapter

provided by HP.

If this product has telecommunications functionality, it also complies with the essential

requirements of the following EU Directive:

· R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to harmonized European standards

(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this

product or product family. This compliance is indicated by the following conformity marking

placed on the product.

The wireless telecommunications functionality of this product may be used in the following

EU and EFTA countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,

Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,

Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic,

Slovenia, Spain, Sweden, Switzerland and United Kingdom.

Products with 2.4-GHz wireless LAN devices

France

For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This product

may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For

outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used. For the latest

requirements, see http://www.art-telecom.fr.

Italy

License required for use. Verify with your dealer or directly with the General Direction for

Frequency Planning and Management (Direzione Generale Pianicazione e Gestione

Frequenze).

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. This

regulatory number should not be confused with the marketing name (HP Officejet 4500 (G510) All-

in-One series, HP Officejet 4575 (K710) All-in-One series, or HP Officejet Advantage 4500 (K710)

All-in-One series) or product number.

Regulatory information 147

Declaration of conformity

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN 17050-1

Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0902-01-A

Supplier’s Address: 138, Depot Road, #02-01

Singapore 109683

declares, that the product

Product Name and Model: HP Officejet 4500 series printer

Regulatory Model Number:1) SNPRC-0902-01

Product Options: All

Power adaptor: 0957-2269

conforms to the following Product Specifications and Regulations:

SAFETY: IEC 60950-1:2001 / EN 60950-1:2001 + A11:2004

EN 62311:2008

EMC: B ssalC 7002:1A+ 6002:22055NE / 5002:1A+ 5002:22 RPSIC

EN 55024:1998 +A1:2001 + A2:2003

EN 61000-3-2:2006

EN 61000-3-3:1995 +A1: 2001 + A2:2005

FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B

Telecom: TBR 21: 19983)

FCC Rules and Regulations 47CFR Part 68

TIA-968-A-1+A-2+A-3+A-4+A-5 Telecommunications – Telephone Terminal Equipment

CS-03, Part I, Issue 9, Feb 2005

Supplementary Information:

1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design. The

Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this number

should not be confused with the marketing name or the product numbers.

2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC

& the R&TTE Directive 99/5/EC and carries the mark accordingly. In addition, it complies with the WEEE Directive

2002/96/EC and RoHS Directive 2002/95/EC.

3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristic), which complies with ES 203 021-3,

clause 4.7.1.

4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) This device

may not cause harmful interference, and (2) this device must accept any interference received, including interference

that may cause undesired operation.

5. The product was tested in a typical configuration.

Singapore

25 June 2009

Yik Hou Meng

Product Regulations Manager

Customer Assurance, Business Printing Division

Local contact for regulatory topics only:

EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates

USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501

Appendix A

148 Technical information

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN 17050-1

Supplier’s Name: Hewlett-Packard Company DoC#: SDGOB-0833-Rev.7.0

Supplier’s Address: 138, Depot Road, #02-01

Singapore 109683

declares, that the product

Product Name and Model:

HP Officejet J4680 and J4624, HP Officejet 4500 Wireless series printer

Regulatory Model Number:

SDGOB-0833

Product Options:

Radio Module

All

RSVLD-0608

Power adaptor: 0957-2269

conforms to the following Product Specifications and Regulations:

SAFETY: IEC 60950-1:2001 / EN 60950-1:2001 + A11:2004

EN 62311:2008

EMC: CISPR 22:2005 / EN55022:2006 Class B

EN 55024:1998 +A1:2001 + A2:2003

EN 61000-3-2:2006

EN 61000-3-3:1995 +A1: 2001 + A2:2005

FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B

EN301 489-1 V1.6.1, EN301 489-17 V1.2.1

Telecom:

TBR 21: 1998

FCC Rules and Regulations 47CFR Part 68

TIA-968-A-1+A-2+A-3+A-4+A-5 Telecommunications – Telephone Terminal Equipment

CS-03, Part I, Issue 9, Feb 2005

Supplementary Information:

1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design. The Regulatory

Model Number is the main product identifier in the regulatory documentation and test reports, this number should not be

confused with the marketing name or the product numbers.

2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC & the

R&TTE Directive 99/5/EC and carries the marking accordingly. In addition, it complies with the WEEE Directive 2002/96/EC

and RoHS Directive 2002/95/EC.

3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristic), which complies with ES 203 021-3, clause

4.7.1.

4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) This device may

not cause harmful interference, and (2) this device must accept any interference received, including interference that may

cause undesired operation.

The product was tested in a typical configuration.

Singapore

4 Aug 2009

Yik Hou Meng

Product Regulations Manager

Customer Assurance, Business Printing Division

Local contact for regulatory topics only:

EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger St rasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates

USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501

Regulatory information 149

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN 17050-1

Supplier’s Name: Hewlett-Packard Company DoC#: SNPRC-0902-01-D

Supplier’s Address: 138, Depot Road, #02-01

Singapore 109683

declares, that the product

Product Name and Model: HP Officejet 4500 series printer, HP Officejet Advantage 4500 All-in-One printer, HP

Officejet 4575 All-in-One printer

Regulatory Model

Number:1) SNPRC-0902-01

Product Options: All

Power adaptor: 0957-2269

conforms to the following Product Specifications and Regulations:

SAFETY: IEC 60950-1:2001 / EN 60950-1:2001 + A11:2004

EN 62311:2008

EMC: CISPR 22:2005 +A1:2005 / EN55022:2006 +A1:2007 Class B

EN 55024:1998 +A1:2001 + A2:2003

EN 61000-3-2:2006

EN 61000-3-3:1995 +A1: 2001 + A2:2005

FCC CFR 47, Part 15 Class B / ICES-003, Issue 4 Class B

Telecom:

Energy Use:

TBR 21: 19983)

FCC Rules and Regulations 47CFR Part 68

TIA-968-A-1+A-2+A-3+A-4+A-5 Telecommunications – Telephone Terminal Equipment

CS-03, Part I, Issue 9, Feb 2005

Regulation (EC) No. 1275/2008

Energy Star Qualified Imaging Equipment Operational Mode Test Procedure

Supplementary Information:

1. This product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design. The

Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this number

should not be confused with the marketing name or the product numbers.

2. This product complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC,

the EuP Directive 2005/32/EC & the R&TTE Directive 99/5/EC and carries the marking accordingly. In addition, it

complies with the WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC.

3. This product complies with TBR21:1998, except clause 4.7.1 (DC characteristic), which complies with ES 203 021-3,

clause 4.7.1.

4. This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) This device

may not cause harmful interference, and (2) this device must accept any interference received, including interference

that may cause undesired operation.

5. The product was tested in a typical configuration.

Singapore

11 May 2010

Yik Hou Meng

Product Regulations Manager

Customer Assurance, Business Printing Division

Local contact for regulatory topics only:

EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates

USA : Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501

Appendix A

150 Technical information

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.

Design for recycling has been incorporated into this product. The number of materials has been kept

to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been

designed to separate easily. Fasteners and other connections are easy to locate, access, and

remove using common tools. High priority parts have been designed to access quickly for efficient

disassembly and repair.

For more information, visit HP’s Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

•Paper use

•Plastics

•Material safety data sheets

•Recycling program

•HP inkjet supplies recycling program

•Disposal of waste equipment by users in private households in the European Union

•Power consumption

•Chemical Substances

•RoHS notices (China only)

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability

to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions,

and partners with some of the largest electronic recycling centers throughout the world. HP

conserves resources by reselling some of its most popular products. For more information regarding

recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is

available in many countries/regions, and lets you recycle used print cartridges and ink cartridges

free of charge. For more information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Environmental product stewardship program 151

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste

equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment

at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where

you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne

La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.

Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des

équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer

que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter

votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU

Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das

Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das

Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine

Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei

den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea

Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo

smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio

separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate

nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,

il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea

Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es

responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos

en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los

lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la

tienda donde adquirió el producto.

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU

Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé

zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným

sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete

vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt

zakoupili.

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU

Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr

ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på

tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere

om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie

Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur

af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte

apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over

waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product

hebt aangeschaft.

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus

Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete

utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.

Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme

ostsite.

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella

Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite

toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,

että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen

jälleenmyyjältä.

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση

Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να

απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και

ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των

ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες

αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban

Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,

hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.

A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az

egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon

a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās

Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,

to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde

palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var

nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas

Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją

į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga

yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio

atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.

Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej

Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za

dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów

przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można

uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Descarte de equipamentos por usuários em residências da União Européia

Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos

a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do

descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais

informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que

adquiriu o produto.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu

Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom

mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a

zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,

vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije

Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem

mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,

da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,

v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU

Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation

för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både

människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar

kasserade produkter för återvinning.

EnglishFrançaisDeutschItalianoEspañolČeskyDanskNederlandsEestiSuomiΕλληνικάMagyarLatviskiLietuviškaiPolskiPortuguêsSlovenčinaSlovenščinaSvenska

Appendix A

152 Technical information

Power consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified

to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging

equipment. The following mark will appear on ENERGY STAR qualified imaging products:

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,

HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our

products as needed to comply with legal requirements such as REACH (Regulation EC No

1907/2006 of the European Parliament and the Council). A chemical information report for this

product can be found at: www.hp.com/go/reach

RoHS notices (China only)

Toxic and hazardous substance table

Environmental product stewardship program 153

Third-party licenses

This section contains the following topics:

•HP Officejet 4500 Desktop

•HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500

•HP Officejet 4500 Wireless

Appendix A

154 Technical information

HP Officejet 4500 Desktop

Third-party licenses

rijndael-alg-fst.c

@version 3.0 (December 2000)

Optimised ANSI C code for the Rijndael cipher (now AES)

@author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be>

@author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be>

@author Paulo Barreto <paulo.barreto@terra.com.br>

This code is hereby placed in the public domain.

THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Third-party licenses 155

SHA2

FIPS 180-2 SHA-224/256/384/512 implementation

Last update: 02/02/2007

Issue date: 04/30/2005

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. Neither the name of the project nor the names of its contributors may be used

to endorse or promote products derived from this software without specific

prior written permission.

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS

IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE

PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCI-

DENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES INCLUDING,

BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Appendix A

156 Technical information

ZLIB

zlib.h -- interface of the 'zlib' general purpose compression library version

1.2.3, July 18th, 2005

This software is provided 'as-is', without any express or implied warranty. In no

event will the authors be held liable for any damages arising from the use of this

software.

Permission is granted to anyone to use this software for any purpose, including

commercial applications, and to alter it and redistribute it freely, subject to the

following restrictions:

1. The origin of this software must not be misrepresented; you must not claim

that you wrote the original software. If you use this software in a product, an

acknowledgment in the product documentation would be appreciated but is

not required.

2. Altered source versions must be plainly marked as such, and must not be

misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly Mark Adler

jloup@gzip.org madler@alumni.caltech.edu

The data format used by the zlib library is described by RFCs (Request for

Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib

format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).

Third-party licenses 157

HP Officejet 4500 / HP Officejet 4575 / HP Officejet Advantage 4500

Third-party licenses

rijndael-alg-fst.c

@version 3.0 (December 2000)

Optimised ANSI C code for the Rijndael cipher (now AES)

@author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be>

@author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be>

@author Paulo Barreto <paulo.barreto@terra.com.br>

This code is hereby placed in the public domain.

THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Appendix A

158 Technical information

Expat

Permission is hereby granted, free of charge, to any person obtaining

a copy of this software and associated documentation files (the

"Software"), to deal in the Software without restriction, including

without limitation the rights to use, copy, modify, merge, publish,

distribute, sublicense, and/or sell copies of the Software, and to

permit persons to whom the Software is furnished to do so, subject to

the following conditions:

The above copyright notice and this permission notice shall be included

in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES

OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONIN-

FRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLD-

ERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER

IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT

OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

Third-party licenses 159

OpenSSL

This package is an SSL implementation written by Eric Young

(eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the

following conditions are aheared to. The following conditions apply to all code

found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the

SSL code. The SSL documentation included with this distribution is covered by the

same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).

the code are not to be removed.

If this package is used in a product, Eric Young should be given attribution

as the author of the parts of the library used.

This can be in the form of a textual message at program startup or

in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of

conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgement:

"This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com)"

The word 'cryptographic' can be left out if the rouines from the library

being used are not cryptographic related :-).

4. If you include any Windows specific code (or a derivative thereof) from

the apps directory (application code) you must include an acknowledgement:

"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

Appendix A

160 Technical information

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

ARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

The licence and distribution terms for any publically available version or

derivative of this code cannot be changed. i.e. this code cannot simply be

copied and put under another distribution licence [including the GNU Public

Licence.]

========================================================

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without prior written

permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may

"OpenSSL" appear in their names without prior written permission of the

OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit (http://www.openssl.org/)"

Third-party licenses 161

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL

PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

HETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim Hudson

(tjh@cryptsoft.com).

========================================================

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without prior written

permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may

"OpenSSL" appear in their names without prior written permission of the

OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit (http://www.openssl.org/)"

Appendix A

162 Technical information

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL

PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

HETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim Hudson

(tjh@cryptsoft.com).

=======================================================

ECC cipher suite support in OpenSSL originally developed by

SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.

SHA2

FIPS 180-2 SHA-224/256/384/512 implementation

Last update: 02/02/2007

Issue date: 04/30/2005

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. Neither the name of the project nor the names of its contributors may be used

to endorse or promote products derived from this software without specific

prior written permission.

Third-party licenses 163

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS

IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE

PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

ZLIB

zlib.h -- interface of the 'zlib' general purpose compression library

version 1.2.3, July 18th, 2005

This software is provided 'as-is', without any express or implied warranty. In no

event will the authors be held liable for any damages arising from the use of this

software.

Permission is granted to anyone to use this software for any purpose, including

commercial applications, and to alter it and redistribute it freely, subject to the

following restrictions:

1. The origin of this software must not be misrepresented; you must not claim that

you wrote the original software. If you use this software in a product, an

acknowledgment in the product documentation would be appreciated but is

not required.

2. Altered source versions must be plainly marked as such, and must not be

misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

ean-loup Gailly Mark Adler

jloup@gzip.org madler@alumni.caltech.edu

The data format used by the zlib library is described by RFCs (Request for

Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt

(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).

Appendix A

164 Technical information

HP Officejet 4500 Wireless

Third-party licenses

rijndael-alg-fst.c

@version 3.0 (December 2000)

Optimised ANSI C code for the Rijndael cipher (now AES)

@author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be>

@author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be>

@author Paulo Barreto <paulo.barreto@terra.com.br>

This code is hereby placed in the public domain.

THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Third-party licenses 165

Expat

Permission is hereby granted, free of charge, to any person obtaining a copy of

this software and associated documentation files (the "Software"), to deal in the

Software without restriction, including without limitation the rights to use, copy,

modify, merge, publish, distribute, sublicense, and/or sell copies of the

Software, and to permit persons to whom the Software is furnished to do so,

subject to the following conditions:

The above copyright notice and this permission notice shall be included in all

copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES

OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONIN-

FRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLD-

ERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER

IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT

OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER

DEALINGS IN THE SOFTWARE.

Appendix A

166 Technical information

OpenSSL

This package is an SSL implementation written by Eric Young

(eay@cryptsoft.com). The implementation was written so as to conform with

Netscapes SSL.

This library is free for commercial and non-commercial use as long as the

following conditions are aheared to. The following conditions apply to all code

found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the

SSL code. The SSL documentation included with this distribution is covered by

the same copyright terms except that the holder is Tim Hudson

(tjh@cryptsoft.com).

are not to be removed. If this package is used in a product, Eric Young should

be given attribution as the author of the parts of the library used. This can be in

the form of a textual message at program startup or in documentation (online or

textual) provided with the package.

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list of

conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgement:

"This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com)"

The word 'cryptographic' can be left out if the rouines from the library being

used are not cryptographic related :-).

4. If you include any Windows specific code (or a derivative thereof) from the

apps directory (application code) you must include an acknowledgement:

"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

Third-party licenses 167

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS

OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

ARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR

CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE

The licence and distribution terms for any publically available version or

derivative of this code cannot be changed. i.e. this code cannot simply be

copied and put under another distribution licence [including the GNU Public

Licence.]

========================================================

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without prior written

permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may

"OpenSSL" appear in their names without prior written permission of the

OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit (http://www.openssl.org/)"

Appendix A

168 Technical information

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL

PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

HETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim Hudson

(tjh@cryptsoft.com).

========================================================

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software must

display the following acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without prior written

permission. For written permission, please contact openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL" nor may

"OpenSSL" appear in their names without prior written permission of the

OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project for use in

the OpenSSL Toolkit (http://www.openssl.org/)"

Third-party licenses 169

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL

PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

HETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim Hudson

(tjh@cryptsoft.com).

========================================================

ECC cipher suite support in OpenSSL originally developed by SUN

MICROSYSTEMS, INC., and contributed to the OpenSSL project.

SHA2

FIPS 180-2 SHA-224/256/384/512 implementation

Last update: 02/02/2007

Issue date: 04/30/2005

Redistribution and use in source and binary forms, with or without modification,

are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this

list of conditions and the following disclaimer in the documentation and/or

other materials provided with the distribution.

3. Neither the name of the project nor the names of its contributors may be used

to endorse or promote products derived from this software without specific

prior written permission.

Appendix A

170 Technical information

THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS

IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE

PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCI-

DENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES

(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

HETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLI-

GENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

========================================================

ZLIB

zlib.h -- interface of the 'zlib' general purpose compression library version

1.2.3, July 18th, 2005

This software is provided 'as-is', without any express or implied warranty. In no

event will the authors be held liable for any damages arising from the use of this

software.

Permission is granted to anyone to use this software for any purpose, including

commercial applications, and to alter it and redistribute it freely, subject to the

following restrictions:

1. The origin of this software must not be misrepresented; you must not claim

that you wrote the original software. If you use this software in a product, an

acknowledgment in the product documentation would be appreciated but is

not required.

2. Altered source versions must be plainly marked as such, and must not be

misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly Mark Adler

jloup@gzip.org madler@alumni.caltech.edu

The data format used by the zlib library is described by RFCs (Request for

Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib

format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).

Third-party licenses 171

B HP supplies and accessories

This section provides information on HP supplies and accessories for the device. The information is

subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may

also make purchases through the Web site.

This section contains the following topics:

•Order printing supplies online

•Supplies

Order printing supplies online

For a list of HP cartridge numbers that work with your printer, see Supported ink cartridges. Cartridge

information and links to online shopping also appear on ink alert messages.

You can order printing supplies online using the following tools:

NOTE: For more information about opening and using these HP software tools, see Device

management tools

•HP Solution Center (Windows): From HP Solution Center, click the Shopping icon, and then

select Shop Online to order supplies or Print My Shopping List to create a printable shopping

list. HP Solution Center uploads, with your permission, printer information, including model

number, serial number, and estimated ink levels. The HP supplies that work in your printer are

pre-selected. You can change quantities, add or remove items, and then print the list or purchase

online at the HP Store or other online retailers (options differ by country/region).

•HP Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.

•HP Utility (Mac OS X): On the toolbar, click the Supplies icon.

•HP SureSupply Web site: In a standard Web browser, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, follow the prompts to select your product, and then the

supplies you need.

•Embedded Web server (EWS): From the EWS, click Order Supplies. Click Send to send

printer information (such as model number, serial number, and estimated ink levels) to HP, and

you will be re-directed to the HP SureSupply Web site.

NOTE: Ordering cartridges online is not supported in all countries/regions. However, many

countries have information on ordering by telephone, locating a local store and printing a

shopping list. In addition, you can select the How to Buy option at the top of the www.hp.com/

buy/supplies page to obtain information about purchasing HP products in your country.

Supplies

This section contains the following topics:

•Supported ink cartridges

•HP media

Supported ink cartridges

You can check the following places to find which cartridges are supported by the device:

• The ink supplies label (located inside the printer, near the ink cartridges).

• The HP SureSuppply Web site (www.hp.com/buy/supplies). For more information, see Order

printing supplies online.

• The label of the ink cartridge you are replacing.

172 HP supplies and accessories

• The HP software on your computer:

NOTE: For more information about opening and using these HP software tools, see Device

management tools

◦Solution Center (Windows): Click Status, and then click Estimated Ink Levels. The My

Cartridges tab lists the currently installed cartridges. The All Cartridges tab lists all

supported cartridges for the device.

◦Toolbox (Windows): Click the Estimated Ink Levels tab, and then click the Cartridge

Details button to view information about replacement ink cartridges.

◦HP Utility (Mac OS X):: Click the Supplies Info icon in the Information and Support pane.

◦Embedded Web server: Click the Information tab, and then click Device Information in

the left pane.

• The self-test diagnostic page. For more information, see Understand the Printer Status Report

and Self-Test Report.

NOTE: When replacing ink cartridges, make sure to use only replacement cartridges that have

the same cartridge number as the ink cartridge you are replacing.

HP media

To order media such as HP Advanced Photo Paper, go to www.hp.com.

Supplies 173

C Additional fax setup

After completing all the steps in the getting started guide, use the instructions in this section to

complete your fax setup. Keep your getting started guide for later use.

In this section, you will learn how to set up the device so that faxing works successfully with

equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to

help you quickly set up some important fax settings such as the answer mode and fax header

information. You can access these tools through the software you installed with the device. After

you run these tools, follow the procedures in this section to complete your fax setup.

This section contains the following topics:

•Set up faxing (parallel phone systems)

•Serial-type fax setup

•Test fax setup

Set up faxing (parallel phone systems)

Before you begin setting up the device for faxing, determine which kind of phone system your

country/region uses. The instructions for fax setup differ depending on whether you have a serial-

or parallel-type phone system.

• If you do not see your country/region listed in the table below, you probably have a serial-type

phone system. In a serial-type phone system, the connector type on your shared telephone

equipment (modems, phones, and answering machines) does not allow a physical connection

to the "2-EXT" port on the device. Instead, all equipment must be connected at the telephone

wall jack.

NOTE: In some countries/regions that use serial-type phone systems, the phone cord that

came with the device might have an additional wall plug attached to it. This enables you to

connect other telecom devices to the wall jack where you plug in the device.

You might need to connect the supplied phone cord to the adapter provided for your country/

region.

• If your country/region is listed in the table below, you probably have a parallel-type telephone

system. In a parallel-type phone system, you are able to connect shared telephone equipment

to the phone line by using the "2-EXT" port on the back of the device.

NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire

phone cord supplied with the device to connect it to the telephone wall jack.

Table C-1 Countries/regions with a parallel-type phone system

Argentina Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

174 Additional fax setup

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your

telephone company.

This section contains the following topics:

•Choose the correct fax setup for your home or office

•Case A: Separate fax line (no voice calls received)

•Case B: Set up the device with DSL

•Case C: Set up the device with a PBX phone system or an ISDN line

•Case D: Fax with a distinctive ring service on the same line

•Case E: Shared voice/fax line

•Case F: Shared voice/fax line with voice mail

•Case G: Fax line shared with computer modem (no voice calls received)

•Case H: Shared voice/fax line with computer modem

•Case I: Shared voice/fax line with answering machine

•Case J: Shared voice/fax line with computer modem and answering machine

•Case K: Shared voice/fax line with computer dial-up modem and voice mail

Choose the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share the same

phone line with the device. This is important because you might need to connect some of your

existing office equipment directly to the device, and you might also need to change some fax settings

before you can fax successfully.

1. Determine if your telephone system is serial or parallel (see Set up faxing (parallel phone

systems)).

a. Serial-type telephone system — See Serial-type fax setup.

b. Parallel-type telephone system — Go to step 2.

2. Select the combination of equipment and services sharing your fax line.

• DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might

be called ADSL in your country/region.)

• PBX: A private branch exchange (PBX) phone system or an integrated services digital

network (ISDN) system.

• Distinctive ring service: A distinctive ring service through your telephone company provides

multiple telephone numbers with different ring patterns.

• Voice calls: Voice calls are received at the same phone number you use for fax calls on the

device.

• Computer dial-up modem: A computer dial-up modem is on the same phone line as the

device. If you answer Yes to any of the following questions, you are using a computer dial-

up modem:

◦Do you send and receive faxes directly to and from your computer software applications

through a dial-up connection?

◦Do you send and receive e-mail messages on your computer through a dial-up

connection?

◦Do you access the Internet from your computer through a dial-up connection?

Countries/regions with a parallel-type phone system (continued)

Set up faxing (parallel phone systems) 175

• Answering machine: An answering machine that answers voice calls at the same phone

number you use for fax calls on the device.

• Voice mail service: A voice mail subscription through your telephone company at the same

number you use for fax calls on the device.

3. From the following table, choose the combination of equipment and services applicable to your

home or office setting. Then look up the recommended fax setup. Step-by-step instructions are

included for each case in the sections that follow.

NOTE: If your home or office setup is not described in this section, set up the device as you

would a regular analog phone. Make sure you use the phone cord supplied in the box to connect

one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of

the device. If you use another phone cord, you might experience problems sending and receiving

faxes.

You might need to connect the supplied phone cord to the adapter provided for your country/

region.

Other equipment or services sharing your fax line Recommended fax

setup

DSL PBX Distinct

ive ring

service

Voice

calls

Computer

dial-up

modem

Answering

machine

Voice

mail

service

Case A: Separate fax

line (no voice calls

received)

Case B: Set up the

device with DSL

Case C: Set up the

device with a PBX

phone system or an

ISDN line

Case D: Fax with a

distinctive ring

service on the same

line

Case E: Shared

voice/fax line

Case F: Shared

voice/fax line with

voice mail

Case G: Fax line

shared with computer

modem (no voice

calls received)

Case H: Shared

voice/fax line with

computer modem

Case I: Shared voice/

fax line with

answering machine

Appendix C

176 Additional fax setup

Other equipment or services sharing your fax line Recommended fax

setup

DSL PBX Distinct

ive ring

service

Voice

calls

Computer

dial-up

modem

Answering

machine

Voice

mail

service

Case J: Shared

voice/fax line with

computer modem

and answering

machine

Case K: Shared

voice/fax line with

computer dial-up

modem and voice

mail

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no other

equipment connected on this phone line, set up the device as described in this section.

Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

To set up the device with a separate fax line

1. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

2. Turn on the Auto Answer setting.

(continued)

Set up faxing (parallel phone systems) 177

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.

When the phone rings, the device answers automatically after the number of rings you set in the

Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine

and receives the fax.

Case B: Set up the device with DSL

If you have a DSL service through your telephone company, and do not connect any equipment to

the device, use the instructions in this section to connect a DSL filter between the telephone wall

jack and the device. The DSL filter removes the digital signal that can interfere with the device, so

the device can communicate properly with the phone line. (DSL might be called ADSL in your country/

region.)

NOTE: If you have a DSL line and you do not connect the DSL filter, you will not be able to

send and receive faxes with the device.

Back view of the device

1Telephone wall jack

2DSL (or ADSL) filter and cord supplied by your DSL provider

3Use the phone cord supplied in the box with the device to connect to the

1-LINE port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

To set up the device with DSL

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord supplied in the box with the device, connect one end to the open port on

the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the

device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the DSL filter to the device, you might

not be able to fax successfully. This special phone cord is different from the phone cords

you might already have in your home or office.

As only one phone cord is supplied, you might need to obtain additional phone cords for this

setup.

Appendix C

178 Additional fax setup

3. Connect an additional phone cord from the DSL filter to the telephone wall jack.

4. Run a fax test.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case C: Set up the device with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you

do the following:

• If you are using either a PBX or an ISDN converter/terminal adaptor, connect the device to the

port that is designated for fax and phone use. Also, make sure that the terminal adapter is set

to the correct switch type for your country/region, if possible.

NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment.

For example, you might have assigned one port for telephone and Group 3 fax and another

port for multiple purposes. If you have problems when connected to the fax/phone port of

your ISDN converter, try using the port designated for multiple purposes; it might be labeled

"multi-combi" or something similar.

• If you are using a PBX phone system, set the call waiting tone to "off."

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default.

The call waiting tone will interfere with any fax transmission, and you will not be able to send

or receive faxes with the device. Refer to the documentation that came with your PBX phone

system for instructions on how to turn off the call-waiting tone.

• If you are using a PBX phone system, dial the number for an outside line before dialing the fax

number.

• Make sure you use the supplied cord to connect from the telephone wall jack to the device. If

you do not, you might not be able to fax successfully. This special phone cord is different from

the phone cords you might already have in your home or office. If the supplied phone cord is

too short, you can purchase a coupler from your local electronics store and extend it.

You might need to connect the supplied phone cord to the adapter provided for your country/

region.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows you to

have multiple phone numbers on one phone line, each with a different ring pattern, set up the device

as described in this section.

Back view of the device

Set up faxing (parallel phone systems) 179

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

To set up the device with a distinctive ring service

1. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

2. Turn on the Auto Answer setting.

3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned

to your fax number.

NOTE: By default, the device is set to answer all ring patterns. If you do not set the

Distinctive Ring to match the ring pattern assigned to your fax number, the device might

answer both voice calls and fax calls or it might not answer at all.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5. Run a fax test.

The device automatically answers incoming calls that have the ring pattern you selected (Distinctive

Ring setting) after the number of rings you selected (Rings to Answer setting). The device begins

emitting fax reception tones to the sending fax machine and receives the fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no other office

equipment (or voice mail) on this phone line, set up the device as described in this section.

Back view of the device

Appendix C

180 Additional fax setup

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

3Telephone (optional)

To set up the device with a shared voice/fax line

1. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

2. Do one of the following:

• If you have a parallel-type phone system, remove the white plug from the port labeled 2-

EXT on the back of the device, and then connect a phone to this port.

• If you have a serial-type phone system, you might plug your phone directly on top of the

device cable which has a wall plug attached to it.

3. Now you need to decide how you want the device to answer calls, automatically or manually:

• If you set up the device to answer calls automatically, it answers all incoming calls and

receives faxes. The device will not be able to distinguish between fax and voice calls in this

case; if you suspect the call is a voice call, you will need to answer it before the device

answers the call. To set up the device to answer calls automatically, turn on the Auto

Answer setting.

• If you set up the device to answer faxes manually, you must be available to respond in

person to incoming fax calls or the device cannot receive faxes. To set up the device to

answer calls manually, turn off the Auto Answer setting.

4. Run a fax test.

If you pick up the phone before the device answers the call and hear fax tones from a sending fax

machine, you will need to answer the fax call manually.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also subscribe to

a voice mail service through your telephone company, set up the device as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same

phone number you use for fax calls. You must receive faxes manually; this means you must be

available to respond in person to incoming fax calls. If you want to receive faxes automatically

instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain

a separate phone line for faxing.

Set up faxing (parallel phone systems) 181

Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

"1-LINE" port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

To set up the device with voice mail

1. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

You might need to connect the supplied phone cord to the adapter provided for your country/

region.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

2. Turn off the Auto Answer setting.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the device cannot receive faxes.

You must initiate the manual fax before voicemail picks up the line.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer modem

connected on this line, set up the device as described in this section.

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone

line with the device. You will not be able to use both your modem and the device simultaneously.

For example, you cannot use the device for faxing while you are using your computer dial-up

modem to send an e-mail or access the Internet.

•Set up the device with a computer dial-up modem

•Set up the device with a computer DSL/ADSL modem

Appendix C

182 Additional fax setup

Set up the device with a computer dial-up modem

If you are using the same phone line for sending faxes and for a computer dial-up modem, follow

these directions for setting up the device.

Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

"1-LINE" port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

3Computer with modem

To set up the device with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Find the phone cord that connects from the back of your computer (your computer dial-up

modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it

into the port labeled 2-EXT on the back of the device.

3. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

4. If your modem software is set to receive faxes to your computer automatically, turn off that

setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software,

the device will not be able to receive faxes.

5. Turn on the Auto Answer setting.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you set in the

Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine

and receives the fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Set up faxing (parallel phone systems) 183

Set up the device with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your

fax.

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

Connect one end of the phone jack that was supplied with the device to

connect to the 1-LINE port on the back of the device. Connect the other

end of the cord to the DSL/ADSL filter.

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

4Computer

5Computer DSL/ADSL modem

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on

the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter,

or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord provided in the box with the device, connect one end to the DSL filter, and

then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the DSL filter to the back of the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

3. Connect the DSL filter to the parallel splitter.

Appendix C

184 Additional fax setup

4. Connect the DSL modem to the parallel splitter.

5. Connect the parallel splitter to the wall jack.

6. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you set in the

Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine

and receives the fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case H: Shared voice/fax line with computer modem

There are two different ways to set up the device with your computer based on the number of phone

ports on your computer. Before you begin, check your computer to see if it has one or two phone

ports.

NOTE: If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and

two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel

splitter which has two RJ-11 ports on the front and a plug on the back.)

•Shared voice/fax with computer dial-up modem

•Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem

If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.

There are two different ways to set up the device with your computer based on the number of phone

ports on your computer. Before you begin, check your computer to see if it has one or two phone

ports.

NOTE: If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and

two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel

splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

To set up the product on the same phone line as a computer with two phone ports

Back view of the product

Set up faxing (parallel phone systems) 185

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the 1-

LINE port.

You might need to connect the supplied phone cord to the adapter provided

for your country/region.

3Computer with modem

4Telephone

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Find the phone cord that connects from the back of your computer (your computer dial-up

modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it

into the port labeled 2-EXT on the back of the product.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Using the phone cord supplied in the box with the product, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

5. If your modem software is set to receive faxes to your computer automatically, turn off that

setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software,

the HP product will not be able to receive faxes.

6. Now you need to decide how you want the product to answer calls, automatically or manually:

• If you set up the product to answer calls automatically, it answers all incoming calls and

receives faxes. The HP All-in-One will not be able to distinguish between fax and voice calls

in this case; if you suspect the call is a voice call, you will need to answer it before the product

answers the call. To set up the product to answer calls automatically, turn on the Auto

Answersetting.

• If you set up the product to answer faxes manually, you must be available to respond in

person to incoming fax calls or the product cannot receive faxes. To set up the product to

answer calls manually, turn off the Auto Answersetting.

7. Run a fax test.

If you pick up the phone before the device answers the call and hear fax tones from a sending fax

machine, you will need to answer the fax call manually.

If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions

to set up your fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Appendix C

186 Additional fax setup

Shared voice/fax with computer DSL/ADSL modem

Use these instructions if your computer has a DSL/ADSL modem

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

4Phone cord supplied with the device

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

5DSL/ADSL modem

6Computer

7Telephone

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on

the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter,

or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Set up faxing (parallel phone systems) 187

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL filter from your DSL provider.

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL

service will need to be connected to additional DSL filters, otherwise you will experience

noise when making voice calls.

2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter,

then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the DSL filter to the device, you might

not be able to fax successfully. This special phone cord is different from phone cords you

might already have in your home or office.

3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on

the back of the device, and then connect a phone to this port.

4. Connect the DSL filter to the parallel splitter.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you set in the

Rings to Answer setting. The device begins emitting fax reception tones to the sending fax machine

and receives the fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have an

answering machine that answers voice calls at this phone number, set up the device as described

in this section.

Back view of the device

1Telephone wall jack

2Use the phone cord provided to connect to the 1-LINE port on the back of

the device

You might need to connect the supplied phone cord to the adapter provided

for your country/region.

Appendix C

188 Additional fax setup

3Answering machine

4Telephone (optional)

To set up the device with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled

2-EXT on the back of the device.

NOTE: If you do not connect your answering machine directly to the device, fax tones from

a sending fax machine might be recorded on your answering machine, and you probably

will not be able to receive faxes with the device.

3. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

4. (Optional) If your answering machine does not have a built-in phone, for convenience you might

want to connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can

purchase and use a parallel splitter (also known as a coupler) to connect both the answering

machine and telephone to the device. You can use standard phone cords for these

connections.

5. Turn on the Auto Answer setting.

6. Set your answering machine to answer after a low number of rings.

7. Change the Rings to Answer setting on the device to the maximum number of rings supported

by your device. (The maximum number of rings varies by country/region.)

8. Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set,

and then plays your recorded greeting. The device monitors the call during this time, "listening" for

fax tones. If incoming fax tones are detected, the device emits fax reception tones and receives the

fax; if there are no fax tones, the device stops monitoring the line and your answering machine can

record a voice message.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have a computer

modem and answering machine connected on this phone line, set up the HP device as described

in this section.

NOTE: Since your computer dial-up modem shares the phone line with the HP device, you

cannot use both your modem and the device simultaneously. For example, you cannot use the

HP device for faxing while you are using your computer dial-up modem to send an e-mail or

access the Internet.

•Shared voice/fax line with computer dial-up modem and answering machine

•Shared voice/fax line with computer DSL/ADSL modem and answering machine

(continued)

Set up faxing (parallel phone systems) 189

Shared voice/fax line with computer dial-up modem and answering machine

There are two different ways to set up the product with your computer based on the number of phone

ports on your computer. Before you begin, check your computer to see if it has one or two phone

ports

NOTE: If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and

two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel

splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

To set up the product on the same phone line as a computer with two phone ports

Back view of the product

1Telephone wall jack

2"IN" phone port on your computer

3"OUT" phone port on your computer

4Telephone (optional)

5Answering machine

6Computer with modem

7Use the phone cord supplied in the box with the device to connect to the 1-

LINE port.

You might need to connect the supplied phone cord to the adapter provided

for your country/region.

Appendix C

190 Additional fax setup

1. Remove the white plug from the port labeled 2-EXT on the back of the product.

2. Find the phone cord that connects from the back of your computer (your computer dial-up

modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it

into the port labeled 2-EXT on the back of the product.

3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled

"OUT" on the back of the computer (the computer dial-up modem).

4. Using the phone cord supplied in the box with the product, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the product.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

5. (Optional) If your answering machine does not have a built-in phone, for convenience you might

want to connect a phone to the back of your answering machine at the "OUT" port.

NOTE: If your answering machine does not let you connect an external phone, you can

purchase and use a parallel splitter (also known as a coupler) to connect both the answering

machine and telephone to the product. You can use standard phone cords for these

connections.

6. If your modem software is set to receive faxes to your computer automatically, turn off that

setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software,

the HP product will not be able to receive faxes.

7. Turn on the Auto Answer setting.

8. Set your answering machine to answer after a low number of rings.

9. Change the Rings to Answer setting on the product to the maximum number of rings supported

by the product. (The maximum number of rings varies by country/region.)

10. Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you have set,

and then play your recorded greeting. The product monitors the call during this time, "listening" for

fax tones. If incoming fax tones are detected, the product will emit fax reception tones and receive

the fax; if there are no fax tones, the product stops monitoring the line and your answering machine

can record a voice message.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Set up faxing (parallel phone systems) 191

Shared voice/fax line with computer DSL/ADSL modem and answering machine

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

4Phone cord provided with the device connected to the 1-LINE port on the

back of the device

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

5DSL/ADSL modem

6Computer

7Answering machine

8Telephone (optional)

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on

the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter,

or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

Appendix C

192 Additional fax setup

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.

NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/

ADSL service will need to be connected to additional DSL/ADSL filters, otherwise you will

experience noise when making voice calls.

2. Using the phone cord supplied in the box with the device, connect one end to the DSL/ADSL

filter, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the DSL/ADSL filter to the device, you

might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

3. Connect the DSL/ADSL filter to the splitter.

4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled

2-EXT on the back of the device.

NOTE: If you do not connect your answering machine directly to the device, fax tones from

a sending fax machine might be recorded on your answering machine, and you probably

will not be able to receive faxes with the device.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Set your answering machine to answer after a low number of rings.

8. Change your Rings to Answer setting on the device to the maximum number of rings supported

by the device.

NOTE: The maximum number of rings varies by country/region.

9. Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you have set,

and then play your recorded greeting. The device monitors the call during this time, “listening” for

fax tones. If incoming fax tones are detected, the device will emit fax reception tones and receive

the fax; if there are no fax tones, the device stops monitoring the line and your answering machine

can record a voice message.

If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these

instructions to set up your fax.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer dial-up

modem on the same phone line, and subscribe to a voice mail service through your telephone

company, set up the device as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same

phone number you use for fax calls. You must receive faxes manually; this means you must be

available to respond in person to incoming fax calls. If you want to receive faxes automatically

instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain

a separate phone line for faxing.

Set up faxing (parallel phone systems) 193

Since your computer dial-up modem shares the phone line with the device, you cannot use both

your modem and the device simultaneously. For example, you cannot use the device for faxing if

you are using your computer dial-up modem to send an e-mail or access the Internet.

There are two different ways to set up the device with your computer based on the number of phone

ports on your computer. Before you begin, check your computer to see if it has one or two phone

ports.

• If your computer has only one phone port, you will need to purchase a parallel splitter (also called

a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11

ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which

has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

• If your computer has two phone ports, set up the device as described below.

Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

You might need to connect the supplied phone cord to the adapter

provided for your country/region.

3Parallel splitter

4Computer with modem

5Telephone

To set up the device on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Find the phone cord that connects from the back of your computer (your computer dial-up

modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it

into the port labeled 2-EXT on the back of the device.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

Appendix C

194 Additional fax setup

4. Using the phone cord supplied in the box with the device, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the device.

NOTE: You might need to connect the supplied phone cord to the adapter provided for

your country/region.

If you do not use the supplied cord to connect from the telephone wall jack to the device,

you might not be able to fax successfully. This special phone cord is different from the phone

cords you might already have in your home or office.

5. If your modem software is set to receive faxes to your computer automatically, turn off that

setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem software,

the device will not be able to receive faxes.

6. Turn off the Auto Answer setting.

7. Run a fax test.

You must be available to respond in person to incoming fax calls, or the device cannot receive faxes.

If you encounter problems setting up the device with optional equipment, contact your local service

provider or vendor for further assistance.

Serial-type fax setup

For information on setting up the device for faxing using a serial-type phone system, see the Fax

Configuration Web site for your country/region.

Austria www.hp.com/at/faxconfig

Germany www.hp.com/de/faxconfig

Switzerland (French) www.hp.com/ch/fr/faxconfig

Switzerland (German) www.hp.com/ch/de/faxconfig

United Kingdom www.hp.com/uk/faxconfig

Finland www.hp.fi/faxconfig

Denmark www.hp.dk/faxconfig

Sweden www.hp.se/faxconfig

Norway www.hp.no/faxconfig

Netherlands www.hp.nl/faxconfig

Belgium (Dutch) www.hp.be/nl/faxconfig

Belguim (French) www.hp.be/fr/faxconfig

Portugal www.hp.pt/faxconfig

Spain www.hp.es/faxconfig

France www.hp.com/fr/faxconfig

Ireland www.hp.com/ie/faxconfig

Italy www.hp.com/it/faxconfig

Serial-type fax setup 195

Test fax setup

You can test your fax setup to check the status of the device and to make sure it is set up properly

for faxing. Perform this test after you have completed setting up the device for faxing. The test does

the following:

• Tests the fax hardware

• Verifies the correct type of phone cord is connected to the device

• Checks that the phone cord is plugged into the correct port

• Checks for a dial tone

• Checks for an active phone line

• Tests the status of your phone line connection

The device prints a report with the results of the test. If the test fails, review the report for information

on how to fix the problem and rerun the test.

To test fax setup via the device control panel

1. Set up the device for faxing according to your particular home or office setup instructions.

2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray

before starting the test.

3. From the device control panel, press Setup.

4. Select Tools, and then select Run Fax Test.

The device displays the status of the test on the display and prints a report.

5. Review the report.

• If the test passes and you are still having problems faxing, check the fax settings listed in

the report to verify the settings are correct. A blank or incorrect fax setting can cause

problems faxing.

• If the test fails, review the report for more information on how to fix any problems found.

Appendix C

196 Additional fax setup

D Network setup (some models

only)

You can manage network settings for the device through the device control panel as described in

the next section. Additional advanced settings are available in the embedded Web server, a

configuration and status tool you access from your Web browser using an existing network

connection to the device. For more information, see Embedded Web server (some models only).

This section contains the following topics:

•Change basic network settings

•Change advanced network settings

•Set up the device for wireless communication (some models only)

•Uninstall and reinstall the software

Change basic network settings

The control-panel options enable you to set up and manage a wireless connection and to perform

a variety of network management tasks. This includes viewing the network settings, restoring the

network defaults, turning the wireless radio on and off, and changing the network settings.

This section contains the following topics:

•View and print network settings

•Turn the wireless radio on and off (some models only)

View and print network settings

You can display a summary of the network settings on the device control panel or the Network

Toolbox. You can print a more detailed network configuration page. The network configuration page

lists all of the important network settings such as the IP address, link speed, DNS, and mDNS. For

information on the network settings, see Understand the network configuration page (some models

only).

1. Press the Setup button.

2. Press the arrow keys until Print Report is highlighted, and then press OK.

3. Press the arrow keys unitl Network Settings is highlighted, and then press OK.

Turn the wireless radio on and off (some models only)

The wireless radio is on by default, as indicated by the blue light on the front of the device. In order

to stay connected to a wireless network, the radio must stay on. However, if your device is connected

to a wired network or you have a USB connection, the radio is not used. In this case you might want

to turn the radio off.

1. Press the Setup button.

2. Press the arrow keys until Network is highlighted, and then press OK.

3. Select Wireless Radio, and then select Yes to turn the radio on, or No to turn the radio off.

Change advanced network settings

The advanced network settings are provided for your convenience. However, unless you are an

advanced user, you should not change any of these settings. The advanced settings include Link

Speed, IP Settings, and Default Gateway.

Network setup (some models only) 197

This section contains the following topics:

•Set link speed

•To View IP settings

•To Change IP settings

Set link speed

You can change the speed at which data is transmitted over the network. The default is

Automatic.

1. Press the Setup button.

2. Press the arrow keys until Network is highlighted, then press OK.

3. Select Advanced Setup, then select Link Speed.

4. Press the number next to the link speed that matches your network hardware:

•1. Automatic

•2. 10-Full

•3. 10-Half

•4. 100-Full

•5. 100-Half

To View IP settings

To view the IP address of the device:

• Print the network configuration page. For more information, see Understand the network

configuration page (some models only).

• Or, open the Network Toolbox (Windows), click the Network Settings tab, click the Wired or

Wireless tab (depending on the current connection), and then click IP Settings.

To Change IP settings

The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.

However, if you are an advanced user, you might want to manually change, such as the IP address,

subnet mask, or the default gateway.

CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP

address during the installation, your network components will not be able to connect with the

device.

1. Press the Setup button.

2. Press the arrow keys until Network is highlighted, and then press OK.

3. Select Advanced Setup, select IP Settings, and then select Manual IP Settings.

4. Press the number next to the IP setting:

•1. IP Address

•2. Subnet Mask

•3. Default Gateway

5. Enter your changes, and then press OK.

Appendix D

198 Network setup (some models only)

Set up the device for wireless communication (some models only)

You may set up the device for wireless communication using one of the following ways:

Setup method Infrastructure

wireless

communication

Ad hoc wireless

communication*

USB cable

For more information, see To set up wireless

communication using the installer (Mac OS X) or To

set up wireless communication using the installer

(Windows).

Device control panel

* An ad hoc network can be set up using the Wireless Connection Utility on the HP software CD.

NOTE: If you encounter problems, see Solve wireless problems (some models only).

To use the device with any wireless connection, you must run the installation program at least

once from the HP software CD and create a wireless connection.

Make sure the device is not connected to the network using a network cable.

The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed.

The device and the computers that use it must be on the same subnet.

Before installing the device software, you may wish to find out the settings of your network. Obtain

the information from your system administrators, or complete the following tasks:

• Obtain your network's network name or Service Set Identifier (SSID) and communication mode

(infrastructure or ad hoc) from the configuration utility for the network's wireless access point

(WAP) or the computer's network card.

• Find out the type of encryption your network uses, such as Wired Equivalent Privacy (WEP).

• Find out the security password or encryption key of the wireless device.

This section contains the following topics:

•Understand 802.11 wireless network settings

•To set up wireless communication using the device control panel with wireless setup wizard

•To set up wireless communication using the installer (Windows)

•To set up wireless communication using the installer (Mac OS X)

•Connect the device using an ad hoc wireless network connection

•To turn off wireless communication

•To print a wireless test page

•Reset wireless settings

•Change the connection method

•Guidelines for ensuring wireless network security

•Guidelines for reducing interference on a wireless network

Understand 802.11 wireless network settings

Network name (SSID)

By default, the device looks for the wireless network name or SSID named "hpsetup." Your network

may have a different SSID.

Communication mode

Set up the device for wireless communication (some models only) 199

There are two communication mode options:

•Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode and

communicates directly with other wireless devices without the use of a WAP.

All devices on the ad hoc network must:

◦Be 802.11 compatible

◦Have ad hoc as the communication mode

◦Have the same network name (SSID)

◦Be on the same subnet and same channel

◦Have the same 802.11 security settings

•Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure

communication mode and communicates with other devices on the network, whether the devices

are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small

networks.

Security settings

NOTE: For more information on wireless security, visit www.weca.net/opensection/pdf/

whitepaper_wi-fi_security4-29-03.pdf.

•Network authentication: The device's factory default setting is 'Open,' which does not require

security for authorization or encryption. The other possible values are 'OpenThenShared,'

'Shared,' and 'WPA-PSK' (Wi-Fi® Protected Access Pre-Shared Key).

WPA increases the level of over-the-air data protection and access control on existing and future

Wi-Fi networks. It addresses all known weaknesses of WEP, the original native security

mechanism in the 802.11 standard.

WPA2 is the second generation of WPA security; it provides enterprise and consumer Wi-Fi

users with a high level of assurance that only authorized users can access their wireless

networks.

•Data encryption:

◦Wired Equivalent Privacy (WEP) provides security by encrypting data sent over radio waves

from one wireless device to another wireless device. Devices on a WEP-enabled network

use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s)

it uses.

◦WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and employs 802.1X

authentication with one of the standard Extensible Authentication Protocol (EAP) types

available today.

◦WPA2 provides a new encryption scheme, the Advanced Encryption Standard (AES). AES

is defined in counter cipher-block chaining mode (CCM) and supports the Independent

Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc

mode.

To set up wireless communication using the device control panel with wireless setup

wizard

The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to

your device.

NOTE: To use this method, you must have a wireless network set up and running.

1. Set up the device hardware (see the getting started guide or the setup poster that came with

your device).

2. On the device control panel, press the Setup button.

3. Press an arrow button to move to Wireless Menu, and then press OK.

4. Press an arrow button to move to Setup Wizard, and then press OK.

5. Follow the display instructions to complete the setup.

Appendix D

200 Network setup (some models only)

NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase, contact

your network administrator or the person who set up the wireless network..

To set up wireless communication using the installer (Windows)

NOTE: For this method, you will need to have a wireless network set up and running. You will

also need a USB cable. Do not attach the USB cable until prompted by the installer.

1. Save any open documents. Close any applications that are running on your computer.

2. Insert the HP software CD into the CD drive. The CD menu runs automatically. If the CD menu

does not start automatically, double-click the setup icon on the HP Software CD.

3. On the CD menu, click Install Network/Wireless Device, and then follow the onscreen

instructions.

NOTE: If the firewall software on your computer displays any messages during the

installation, select the “always permit/allow“ option in the messages. Selecting this option

allows the software to install successfully on your computer.

4. When prompted, temporarily connect the USB wireless setup cable.

5. Follow the onscreen instructions to complete the installation.

NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase,

contact your network administrator or the person who set up the wireless network.

6. Disconnect the USB wireless setup cable when prompted.

To set up wireless communication using the installer (Mac OS X)

1. Connect a USB wireless setup cable to the port on the back of the HP device and then to any

USB port on the computer.

2. Place the HP software CD into the computer.

3. Double-click the HP Installer icon on the HP Software CD, and then follow the onscreen

instructions.

NOTE: If you cannot find the network name (SSID) and WPA key or WEP passphrase,

contact your network administrator or the person who set up the wireless network..

4. Disconnect the USB wireless setup cable when prompted.

Connect the device using an ad hoc wireless network connection

Method 1

1. Turn on wireless in your computer and in the device.

2. On your computer, connect to the network name (SSID) “hpsetup“. (This network name is the

default, ad hoc network created by the HP device.)

NOTE: If your HP device was previously configured for a different network, you can restore

the network defaults to enable the device to use “hpsetup“. To restore the network defaults

complete the following steps:

Reset the administrator password and network settings: Select Setup, select

Network, and then select Restore Network Defaults. For more information, see General

troubleshooting tips and resources.

Set up the device for wireless communication (some models only) 201

To turn off wireless communication

•Device control panel: Press Setup, then select Wireless, then select Wireless ON/OFF, and

then select either On or Off.

• Press the wireless button on the front of the device.

To print a wireless test page

Print the wireless test page for information about the device's wireless connection. The wireless test

page provides information about the device's status, MAC address, and IP address. If the device is

connected to a network, the test page displays details about the network settings.

▲Device control panel: Press Setup, select Print Report, select Wireless Test, and then press

OK.

Reset wireless settings

Reset network configuration settings

If the device is still unable to communicate with the network, reset the device’s network settings.

•Press Setup. Press an arrow button to move to Network, and then press OK.

• Press an arrow button to move to Reset Wireless, and then press OK.

• Print the wireless configuration page and verify that the network settings have been reset. For

more information, see Understand the network configuration page (some models only).

By default, the network name (SSID) is “hpsetup” and the communication mode is “ad hoc.”

Change the connection method

If you have installed the software and connected your HP device using a USB or Ethernet cable, you

can change to a wireless connection any time you want.

Change from a USB connection to a wireless connection (Windows)

1. Select Start, Programs, HP, select your device, and then select Change Connection

Method.

2. Press Add a Device.

3. Follow the onscreen instructions and remove the USB cable when prompted.

Change from a USB connection to a wireless connection (Mac OS X)

1. Click the HP Device Manager icon on the Dock or in the Hewlett Packard folder in the

Applications folder.

2. From the Information and Settings list, select Network Printer Setup Utility.

3. Follow the onscreen instructions to configure the network settings.

Change from an Ethernet connection to a wireless connection

NOTE: For Ethernet-enabled HP devices only.

1. Open the embedded Web server (EWS). For more information, see Embedded Web server

(some models only).

2. Click the Networking tab, and then click Wireless (802.11) in the left pane.

3. On the Wireless Setup tab, press Start Wizard.

4. Follow the onscreen instructions to change from an Ethernet connection to a wireless

connection.

5. After you finish changing the settings, disconnect the Ethernet cable.

Appendix D

202 Network setup (some models only)

Guidelines for ensuring wireless network security

This section contains the following topics:

•To add hardware addresses to a WAP

•Other guidelines

To add hardware addresses to a WAP

MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also

called "hardware addresses") of devices that are allowed to gain access to the network through the

WAP.

If the WAP does not have the hardware address of a device attempting to access the network, the

WAP denies the device access to the network.

If the WAP filters MAC addresses, then the device's MAC address must be added to the WAP's list

of accepted MAC addresses.

1. Print the network configuration page. For information on the network configuration page, see

Understand the network configuration page (some models only).

2. Open the WAP's configuration utility, and add the device's hardware address to the list of

accepted MAC addresses.

Other guidelines

To keep the wireless network secure, follow these guidelines:

• Use a password with at least 20 random characters. You can use up to 63 characters in a WPA

password.

• Avoid any common words or phrases, easy sequences of characters (such as all 1s), and

personally-identifiable information for passwords. Always use random strings composed of

uppercase and lowercase letters, numbers, and if allowed, special characters such as

punctuation.

• Change the password periodically.

• Change the default password provided by the manufacturer for administrator access to the

access point or wireless router. Some routers let you change the administrator name as well.

• Turn off administrative access over wireless if possible. If you do this, you need to connect to

the router with a wired Ethernet connection when you want to make configuration changes.

• Turn off remote administrative access over the Internet on your router, if possible. You can use

Remote Desktop to make an encrypted connection to a computer running behind your router

and make configuration changes from the local computer you are accessing over the Internet.

• To avoid accidentally connecting to another party's wireless network, turn off the setting to

automatically connect to non-preferred networks. This is disabled by default in Windows XP.

Guidelines for reducing interference on a wireless network

The following tips will help reduce the chances for interference in a wireless network:

• Keep the wireless devices away from large metal objects, such as filing cabinets, and other

electromagnetic devices, such as microwaves and cordless telephones, as these objects can

disrupt radio signals.

• Keep the wireless devices away from large masonry structures and other building structures as

these objects can absorb radio waves and lower signal strength.

• For an infrastructure network, position the WAP in a central location in line of sight with the

wireless devices on the network.

• Keep all wireless devices on the network within range of one another.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted

by the software installation screen, you might need to uninstall and then reinstall the software. Do

Uninstall and reinstall the software 203

not simply delete the device application files from your computer. Make sure to remove them properly

using the uninstall utility provided when you installed the software that came with the device.

There are three methods to uninstall the software on a Windows computer, and one method to

uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the device from your computer. Do not connect it to your computer until after you

have reinstalled the software.

2. On the Windows taskbar, click Start, select Programs or All Programs, select the product

name, and then click Uninstall.

3. Follow the onscreen instructions.

4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

5. Restart your computer.

6. To reinstall the software, insert the HP Software CD into your computer's CD drive, follow the

onscreen instructions.

7. Connect the device when the software prompts you to connect it to the computer.

8. Press the Power button to turn the device on.

After connecting and turning on the device, you might have to wait several minutes for all of the

Plug and Play events to complete.

9. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the

Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, select Settings, select Control Panel, and then click Add/

Remove Programs.

- Or -

Click Start, click Control Panel, and then double-click Programs and Features.

2. Select the product name, and then click Change/Remove or Uninstall/Change.

Follow the onscreen instructions.

3. Disconnect the device from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your computer. Do

not connect the device to your computer until after you have reinstalled the software.

5. Insert the HP Software CD into your computer's CD drive and then start the Setup program.

6. Follow the onscreen instructions.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the HP Software CD into your computer's CD drive, and then start the Setup program.

2. Disconnect the device from your computer.

3. Select Uninstall and follow the onscreen directions.

Appendix D

204 Network setup (some models only)

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your computer. Do

not connect the device to your computer until after you have reinstalled the software.

5. Start the Setup program for the device again.

6. Select Install.

7. Follow the onscreen instructions.

To uninstall from a Macintosh computer, method 1

1. Launch the HP Utility. For instructions, see Open the HP Utility.

2. Click the Application icon on the toolbar.

3. Double click HP Uninstaller.

Follow the onscreen instructions.

4. After the software is uninstalled, restart your computer.

5. To reinstall the software, insert the HP Software CD into your computer's CD drive.

6. On the desktop, open the CD, and then double-click HP Installer.

7. Follow the onscreen instructions.

To uninstall from a Macintosh computer, method 2

1. Open the Finder.

2. Double-click Applications.

3. Double-click HP Uninstaller.

4. Select your device, and then double-click Uninstall.

Uninstall and reinstall the software 205

E Device management tools

This section contains the following topics:

•Toolbox (Windows)

•Use the HP Solution Center (Windows)

•HP Utility (Mac OS X)

•Embedded Web server (some models only)

Toolbox (Windows)

The Toolbox provides maintenance information about the device.

NOTE: The Toolbox can be installed from the HP Software CD by selecting the full installation

option if the computer meets the system requirements.

Open the Toolbox

• From the HP Solution Center, click the Settings menu, point to Print Settings, and then click

Printer Toolbox.

• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then

click Display Printer Toolbox.

• From the printer preferences, click the Features tab, and then click Printer Services.

Network Toolbox (some models only)

The Network Toolbox allows you to view and change some network settings. You can change the

IP address, perform tests, and print reports.

NOTE: The Network Toolbox is only available if you have connected the product using a wired

(Ethernet) network.

To open the Network Toolbox

1. Open the Toolbox

2. Click the Network Settings tab.

3. Click the Change Settings... button.

Use the HP Solution Center (Windows)

On a Windows computer, the HP Solution Center is the entry point for the HP software. Use the

HP Solution Center to change print settings, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have installed.

The HP Solution Center is customized to show icons that are associated with the selected device.

If the selected device is not equipped with a particular feature, then the icon for that feature does

not appear in the HP Solution Center.

Open the Solution Center using one of these methods:

Double-click the Solution Center icon in the desktop.

- Or -

Double-click the Digital Imaging Monitor icon in the taskbar.

HP Utility (Mac OS X)

The HP Utility contains tools to configure print settings, calibrate the device, order supplies online,

and find Web site support information.

206 Device management tools

NOTE: On a Macintosh computer, the features available in the HP Utility vary depending on

the selected device.

Ink level warnings and indicators provide estimates for planning purposes only. When you

receive an ink alert message, consider having a replacement cartridge available to avoid

possible printing delays. You do not need to replace cartridges until print quality becomes

unacceptable.

TIP: When the HP Utility is opened, you can gain access to the Dock menu shortcuts by

selecting and holding the mouse button over the appropriate icon for the HP Utility in the Dock.

Open the HP Utility

To open the HP Utility

▲Click the HP Utility icon in the Dock.

NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of

the menu bar, type HP Utility in the box, and then click the HP Utility entry.

Embedded Web server (some models only)

When the device is connected to a network, you can use the embedded Web server to view status

information, change settings, and manage it from your computer.

NOTE: For a list of system requirements for the embedded Web server, see Embedded Web

server specifications (some models only).

Some settings might be restricted by the requirement for a password.

You can open and use the embedded Web server without being connected to the Internet;

however, some features will not be available.

The embedded Web server (EWS) places very small text files (cookies) on your hard drive when

you are browsing. These files let the EWS recognize your computer the next time you visit. For

example, if you have configured the EWS language, a cookie helps remember which language you

have selected so that the next time you access the EWS, the pages are displayed in that language.

Though some cookies are cleared at the end of each session (such as the cookie that stores the

selected language), others (such as the cookie that stores customer-specific preferences) are stored

on the computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time

a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use

your browser to remove unwanted cookies.

NOTE: Depending on your device, if you chose to disable cookies, you will disable one or more

of the following features:

• Automatically refreshing the existing page

• Starting where you left the application (especially useful when using setup wizards)

• Preventing other users from modifying the same settings while you are making changes

• Remembering the EWS browser language setting

For information about how to change your privacy and cookie settings and how to view or delete

cookies, see the documentation available with your Web browser.

To open the embedded Web server

NOTE: The device must be on a network and must have an IP address.

Embedded Web server (some models only) 207

You can open the embedded Web server by using these methods:

•Web browser: In a supported Web browser on your computer, type the IP address or hostname

that has been assigned to the device.

For example, if the IP address is 123.123.123.123, type the following address into the Web

browser: http://123.123.123.123.

The IP address and hostname for the device are listed on the status report. For more information,

see Understand the network configuration page (some models only).

After opening the embedded Web server, you can bookmark it so that you can return to it quickly.

•Windows taskbar: Right-click the HP Digital Imaging Monitor icon, point to the device you wish

to view, and then click Network Settings (EWS).

•Windows Vista: In the Network list of devices, right-click the device icon and then select View

device webpage.

Appendix E

208 Device management tools

F Errors (Windows)

This list represents some of the errors you might see on your computer screen (Windows) and how

to fix the errors.

•Fax Memory Full

•Device Disconnected

•Ink Alert

•Cartridge Problem

•Paper Mismatch

•The cartridge cradle cannot move

•Paper Jam

•The printer is out of paper

•Printer Offline

•Printer Paused

•Document failed to print

•General printer error

•Align cartridge

Fax Memory Full

If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the product

has a problem (such as a paper jam), the product saves incoming faxes to memory until the problem

is resolved. However, the product’s memory might fill up with faxes that have not been printed yet

or transferred to the computer.

To solve this problem, resolve any problems with the product.

For more information, see Solve fax problems.

Device Disconnected

The computer cannot communicate with the product because one of the following events has

occurred:

• The product has been turned off.

• The cable connecting the product - such as a USB cable or a network (Ethernet) cable - has

been disconnected.

• If the product is connected to a wireless network, the wireless connection has been broken.

To solve this problem, try the following solutions:

•Make sure the product is turned on and that the (Power) light is on.

• Make sure the power cord and other cables are working and are firmly connected to the product.

• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power

outlet.

• If the product is connected to a network, make sure the network is functioning properly. For more

information, see Solve wired (Ethernet) network problems (some models only).

• If the product is connected to a wireless network, make sure the wireless network is functioning

properly. For more information, see Solve wireless problems (some models only).

Ink Alert

The ink cartridge identified in the message is low on ink.

Errors (Windows) 209

Ink level warnings and indicators provide estimates for planning purposes only. When you receive

a low-ink warning message, consider having a replacement cartridge available to avoid possible

printing delays. You do not need to replace the ink cartridges until print quality becomes

unacceptable.

For information about replacing ink cartridges, see Replace the ink cartridges.

For information about ordering ink cartridges, see HP supplies and accessories.

For information about recycling used ink supplies, see HP inkjet supplies recycling program.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the device and cartridges for printing. In

addition, some residual ink is left in the cartridge after it is used. For more information see

www.hp.com/go/inkusage.

Cartridge Problem

The ink cartridge identified in the message is missing, damaged, or inserted into the wrong slot in

the product.

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely

solution first. If the first solution does not solve the problem, continue trying the remaining solutions

until the issue is resolved.

Choose your error

•Solution 1: Install the ink cartridges correctly

•Solution 2: Turn the product off and on

•Solution 3: Clean the electrical contacts

•Solution 4: Replace the ink cartridge

Solution 1: Install the ink cartridges correctly

Make sure all of the ink cartridges are properly installed:

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the front access door to access the

ink cartridges, the product cannot release the cartridges for changing. You might damage

the product if the ink cartridges are not docked safely when you try to remove them.

2. Open the front access door.

The print carriage moves to the far right side of the product.

Appendix F

210 Errors (Windows)

3. Wait until the print carriage is idle and silent, and then lightly press down on the ink cartridge to

release it.

4. Pull the ink cartridge toward you, out of its slot.

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Doing so can result

in clogs, ink failure, and bad electrical connections.

5. Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you

push the ink cartridge in firmly until it snaps into place.

6. Close the front access door and check if the error message has gone away.

If the problem persists, try the next solution.

Cartridge Problem 211

Solution 2: Turn the product off and on

Turn off the product, and then turn it on again.

If the problem persists, try the next solution.

Solution 3: Clean the electrical contacts

Clean the electrical contacts on the ink cartridge. For more information, see Clean the ink cartridge

contacts.

If the problem persists, try the next solution.

Solution 4: Replace the ink cartridge

Replace the indicated ink cartridge. For more information, see HP supplies and accessories.

NOTE: If your cartridge is still under warranty, contact HP support for service or replacement.

For more information about ink cartridge warranty, see Ink cartridge warranty information.

If the problem persists after you replace the cartridge, contact HP support. For more information,

see HP support.

Paper Mismatch

The paper size or type selected in the printer driver does not match the paper loaded in the product.

To solve this problem, try one of the following:

• Load the correct paper in the product, and then press OK. For more information, see Load media

• Press the (Cancel) button on the product’s control panel, select a different paper size in the

printer driver, and then print the document again.

The cartridge cradle cannot move

Something is blocking the ink cartridge cradle (the part of the product that holds the ink cartridges).

To clear the obstruction, press the (Power) button to turn off the product, and then check the

product for jams.

For more information, see Clear jams.

Paper Jam

Paper has become jammed in the product.

Before you try to clear the jam, check the following:

• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or

damaged. For more information, see Media specifications.

• Make sure that the product is clean. For more information, see Maintain the device.

• Make sure that the trays are loaded correctly and are not too full. For more information, see

Load media.

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear

jams.

Paper Jam

Paper has become jammed in the automatic document feeder (ADF).

Appendix F

212 Errors (Windows)

Before you try to clear the jam, check the following:

• Make sure that you have loaded paper that meets specifications and that is not wrinkled, folded,

or damaged. For more information, see Media specifications.

• Make sure that the product is clean. For more information, see Maintain the device.

• Make sure that the ADF is loaded correctly and is not too full. For more information, see Load

an original in the automatic document feeder (ADF).

NOTE: Do not load photos in the ADF; this might cause damage to your photos.

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear

jams.

The printer is out of paper

The default tray is empty. Load more paper, and then press OK.

For more information, see Load media.

Printer Offline

The product is currently offline. While offline, the product cannot be used.

To change the product's status, complete the following steps.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the View

menu, and then click Details.

3. If the product is Offline, right-click the product, and click Use Printer Online.

4. Try using the product again.

Printer Paused

The product is currently paused. While paused, new jobs are added to the queue but are not printed.

To change the product's status, complete the following steps.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the View

menu, and then click Details.

3. If the product is Paused, right-click the product, and click Resume Printing.

4. Try using the product again.

Document failed to print

The product could not print the document because a problem occurred in the printing system.

For information about solving printing problems, see Solve printing problems.

General printer error

There was a problem with the product.

General printer error 213

Usually, you can resolve such problems by completing the following steps:

1. Press the (Power) button to turn off the product.

2. Unplug the power cord, and then plug in the power cord again.

3. Press the (Power) button to turn on the product.

If this problem persists, write down the error code provided in the message, and then contact HP

support. For more information about contacting HP support, see HP support.

Align cartridge

The product prompts you to align ink cartridges every time you install or replace an ink cartridge.

You can also align the ink cartridges at any time from the product’s control panel or by using the HP

software installed with the product. Aligning the ink cartridges ensures high-quality output.

NOTE: When you remove and reinstall the same ink cartridge, the product remembers the

alignment values for that ink cartridge and does not prompt you to align the ink cartridge.

If the alignment process fails, make sure you have loaded unused, plain white paper into the input

tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the

alignment will fail.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact

HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click

Contact HP for information on calling for technical support.

For more information, see Align the ink cartridges.

Appendix F

214 Errors (Windows)

Index

Symbols/Numerics

(ADF) automatic document

feeder

clean 22

feeding problems,

troubleshoot 22

accessibility 3, 9

accessories

Printer Status Report 123

Self-Test Report 124

warranty 129

acoustic emissions 139

ADF (automatic document

feeder)

capacity 19

load originals 19

ADSL, fax setup with

parallel phone systems 178

after the support period 73

align ink cartridges 65

answer ring pattern

change 52

parallel phone systems 179

answering machine

fax tones recorded 110

set up with fax (parallel

phone systems) 188

set up with fax and

modem 189

automatic document feeder

(ADF)

capacity 19

clean 22

feeding problems,

troubleshoot 22

load originals 19

automatic fax reduction 47

available 120

Back button 12

backup fax 44

baud rate 53

black and white pages

copy 36

fax 38

black dots or streaks,

troubleshoot

copies 94

scan 99

blank pages, troubleshoot

copy 93

print 75

scan 98

blocked fax numbers

set up 47

broadcast faxing

send 42

buttons, control panel 12

cancel

scheduled fax 42

Cancel button 13

capacity

ADF 19

tray 135

cards

sizes supported 134

tray supporting 135

clean

automatic document

feeder 22

exterior 22

ink cartridge contacts 88

ink cartridge ink nozzle

area 89

ink cartridges 67

scanner glass 21

clear

fax logs 57

color copy 36

colored text, and OCR 35

computer modem

shared with fax (parallel

phone systems) 182

shared with fax and

answering machine

(parallel phone

systems) 189

shared with fax and voice

line (parallel phone

systems) 185

shared with fax and voice

mail (parallel phone

systems) 193

Configure

firewall 118

confirmation reports, fax 55

connection type

change 202

connectors, locating 11

control panel

buttons 12

lights 12

messages 14

copy

quality 94

settings 36

specifications 137

troubleshoot 92

Copy B&W function

indicator 13

Copy Color function

indicator 13

copy settings

copy 37

correct port test, fax 101

critical error messages 15

custom-sized media

sizes supported 135

custom-sized paper

Mac OS 31

print on 30

customer support

electronic 70

cut-off pages, troubleshoot 76

dark images, troubleshoot

copies 94

scans 98

Declaration of Conformity

(DOC) 148

215

default settings

copy 37

deleting faxes from memory 45

device control panel

locating 10

network settings 197

scan from 34

send faxes 39

dial tone test, failure 103

dial type, setting 53

dial-up modem

shared with fax (parallel

phone systems) 182

shared with fax and

answering machine

(parallel phone sy

anstems) 189

shared with fax and voice

line (parallel phone

systems) 185

shared with fax and voice

mail (parallel phone

systems) 193

distinctive ringing

change 52

parallel phone systems 179

DOC 148

dots or streaks, troubleshoot

copies 94

dots, troubleshoot

scan 99

driver

warranty 129

DSL, fax setup with

parallel phone systems 178

duty cycle 131

ECM. See error correction mode

edit

text in OCR program 35

electrical specifications 139

embedded Web server

about 207

opening 207

system requirements 133

troubleshoot, cannot be

opened 120

envelopes

sizes supported 134

tray supporting 135

environmental

specifications 139

environmental sustainability

program 151

error correction mode 42

error messages

device control panel 14

unable to activate TWAIN

source 97

error reports, fax 56

error-correction mode, fax 52

event log 124

EWS. See embedded Web

server

faded copies 93

faded stripes on copies,

troubleshoot 94

fax

answer mode 51

answering machine and

modem, shared with

(parallel phone

systems) 189

answering machine

troubleshoot 110

answering machine, set up

(parallel phone

systems) 188

auto answer 51

backup fax 44

blocking numbers 47

confirmation reports 55

deleting from memory 45

dial tone test, failed 103

dial type, setting 53

distinctive ringing setup

(parallel phone

systems) 179

distinctive ringing, change

pattern 52

DSL, set up (parallel phone

systems) 178

error correction mode 42

error reports 56

error-correction mode 52

Fax to Mac 49

Fax to PC 49

forwarding 46

header 51

Internet Protocol, over 54

ISDN line, set up (parallel

phone systems) 179

line condition test,

failed 104

log, clear 57

log, print 56

manual receive 43

modem and answering

machine, shared with

(parallel phone

systems) 189

modem and voice line,

shared with (parallel

phone systems) 185

modem and voice mail,

shared with (parallel

phone systems) 193

modem, shared with (parallel

phone systems) 182

monitor dialing 40, 42

paper size 46

parallel phone systems 174

PBX system, set up (parallel

phone systems) 179

phone cord connection test,

failed 101

phone cord too short 110

phone cord type test,

failed 102

poll to receive 45

print last transaction

details 57

receive 43

receive, troubleshoot 105,

107

redial options 53

reduction 47

reports 55

reprint 45

rings to answer 51

schedule 41

send 38

send, troubleshoot 105, 107,

109

separate line setup (parallel

phone systems) 177

settings, change 50

setup types 175

shared phone line setup

(parallel phone

systems) 180

sound volume 54

specifications 138

speed 53

test failed 99

216

test setup 196

troubleshoot 99

voice mail, set up (parallel

phone systems) 181

wall jack test, failed 100

Fax B&W function indicator 13

Fax Color function indicator 13

Fax to Mac

activate 49

modify 49

Fax to PC

activate 49

modify 49

Firewall

configure 118

firewalls, troubleshoot 75

FoIP 54

forwarding faxes 46

glass, scanner

clean 21

load originals 18

locating 10

grainy or white bands on copies,

troubleshoot 95

graphics

incompletely filled on

copies 94

look different from original

scan 98

hardware, fax setup test 100

header, fax 51

Help button 12

Hewlett-Packard Company

notices 3

HP Solution Center 206

HP Utility (Mac OS X)

opening 206

humidity specifications 139

ink cartridge door, locating 11

ink cartridge latch, locating 11

ink cartridges

align 65

check ink levels 60

clean 67

clean contacts 88

clean ink nozzle area 89

handle 61

locating 11

order online 172

part names 61

replace 61

supported 131, 172

test 124

tips 59

warranty 129

yields 131

ink levels, check 60

installation

troubleshoot 121

Internet Protocol

fax, using 54

IP address

checking for device 120

IP settings 198

ISDN line, set up with fax

parallel phone systems 179

jams

clear 125

media to avoid 18

paper 126, 127

junk fax mode 47

keypad, device control panel

locating 12

language, printer 131

left navigation button 12

light images, troubleshoot

copies 94

scans 98

lights, control panel 12

line condition test, fax 104

lines

copies, troubleshoot 94

scans, troubleshoot 98

link speed, setting 198

load

tray 20

load media 20

log, fax

print 56

Mac OS

custom-sized paper 31

Print borderless 32

Print photos 29

print settings 26

two-sided 33

Mac OS X

HP Utility 206

uninstall software 205

wireless communication

setup 201

main tray

media supported 136

maintenance

align ink cartridges 65

check ink levels 60

clean ink cartridges 67

replace ink cartridges 61

manual faxing

receive 43

send 39, 40

margins

setting, specifications 136

media

ADF capacity 19

clear jams 125

HP, order 173

load tray 19

print on custom-sized 30

selecting 17

skewed pages 92

specifications 133

supported sizes 133

troubleshoot feeding 91

types and weights

supported 135

memory

deleting faxes 45

reprint faxes 45

save faxes 44

missing or incorrect information,

troubleshoot 76

model number 123, 124

modem

shared with fax (parallel

phone systems) 182

shared with fax and

answering machine

(parallel phone

systems) 189

Index

217

shared with fax and voice

line (parallel phone

systems) 185

shared with fax and voice

mail (parallel phone

systems) 193

monitor dialing 40, 42

multi-feeds, troubleshoot 92

network port

address 112

networks

advanced settings 197

connector illustration 11

firewalls, troubleshoot 75

IP settings 198

link speed 198

operating systems

supported 132

protocols supported 133

settings, change 197

system requirements 133

view and printsettings 197

wireless communication

setup 199

wireless settings 124, 199

noise information 139

OCR

edit scanned documents 35

troubleshoot 97

OK button 12

On button 13

operating environment

specifications 139

operating systems

supported 132

originals

scan 34

output tray

locating 10

pages per month (duty

cycle) 131

paper

jams 126, 127

size, set for fax 46

paper-feed problems,

troubleshoot 91

parallel phone systems

answering machine

setup 188

countries/regions with 174

distinctive ringing setup 179

DSL setup 178

ISDN setup 179

modem and answering

machine setup 189

modem and voice mail

setup 193

modem setup 182

modem shared with voice

line setup 185

PBX setup 179

separate line setup 177

setup types 175

shared line setup 180

PBX system, set up with fax

parallel phone systems 179

PCL 3 support 131

phone cord

connected to correct port

test failed 101

correct type test failed 102

extend 110

phone line, answer ring

pattern 52

phone support 70

phone support period

period for support 71

phone, fax from

receive 43

send, 39

photo media

sizes supported 134

poll to receive fax 45

ports, specifications 131

power

specifications 139

troubleshoot 74

power input, locating 11

power on button 13

fax logs 56

fax reports 55

faxes 45

last fax details 57

Printer Status Report 124

slow 75

troubleshoot 74

Print borderless

Mac OS 32

Windows 32

Print brochures

print 26

print driver

warranty 129

Print envelope 27

Print envelopes

Mac OS 27

Print photos

Mac OS 29

Windows 29, 30

print quality

troubleshoot 77

print-carriage access door,

locating 11

printer driver

warranty 129

Printer Status Report

information on 122

print 124

processor specifications 131

product control panel

scan 34

pulse dialing 53

quality, troubleshoot

copy 94

print 77

scan 97

radio interference

reducing 203

regulatory information 145

radio, turn off 197

rear access panel

clear jams 125

illustration 11

receive faxes

auto answer mode 51

automatically 43

blocking numbers 47

forwarding 46

manually 43

polling 45

rings to answer 51

troubleshoot 105, 107

recycle

print cartridges 151

218

redial options, setting 53

reduce fax 47

regulatory information 140, 145

regulatory model number 147

replace ink cartridges 61

report

wireless test 202

reports

confirmation, fax 55

error, fax 56

fax test failed 99

reprint

faxes from memory 45

right navigation button 12

rings to answer 51

save

faxes in memory 44

scan

error messages 97

from device control

panel 34

OCR 35

quality 97

scan specifications 139

send to a computer 34

slow 96

troubleshoot 95

Scan function indicator 13

scanner glass

clean 21

load originals 18

locating 10

schedule fax 41

security

wireless

communication 203

wireless settings 200

send faxes

basic fax 38

manually 39

memory, from 41

monitor dialing 40, 42

schedule 41

troubleshoot 105, 107, 109

send scans

for OCR 35

to a computer 34

troubleshoot 95

serial number 123, 124

serial phone systems

countries/regions with 174

setup types 175

settings

copy 36

network 197

speed, fax 53

volume, fax 54

setup

answering machine (parallel

phone systems) 188

answering machine and

modem (parallel phone

systems) 189

computer modem (parallel

phone systems) 182

computer modem and

answering machine

(parallel phone

systems) 189

computer modem and voice

line (parallel phone

systems) 185

computer modem and voice

mail (parallel phone

systems) 193

distinctive ringing 52

distinctive ringing (parallel

phone systems) 179

DSL (parallel phone

systems) 178

fax scenarios 175

fax, with parallel phone

systems 174

ISDN line (parallel phone

systems) 179

PBX system (parallel phone

systems) 179

separate fax line (parallel

phone systems) 177

shared phone line (parallel

phone systems) 180

test fax 196

voice mail (parallel phone

systems) 181

voice mail and computer

modem (parallel phone

systems) 193

Setup button 12

size

scans, troubleshoot 99

troubleshoot copy 94

skew, troubleshoot

copy 94

print 92

scan 98

slow print, troubleshoot 75

software

OCR 35

uninstall from Mac OS

X 205

uninstall from Windows 204

warranty 129

Solution Center 206

sound pressure 139

specifications

acoustic emissions 139

electrical 139

media 133

network protocols 133

operating environment 139

physical 131

processor and memory 131

storage environment 139

system requirements 132

speed

troubleshoot for scanner 96

troubleshoot print 75

speed dial

send fax 38

Start button 13

status

messages 14

network configuration

page 124

Printer Status Report 123

Self-Test Report 124

storage environment

specifications 139

streaks, troubleshoot

copies 94

scan 99

stripes on scans,

troubleshoot 98

subscriber identification

code 51

supplies

order online 172

Printer Status Report 123

Self-Test Report 124

yields 131

support 69

system requirements 132

Index

219

technical information

copy specifications 137

fax specifications 138

scan specifications 139

telephone line, answer ring

pattern 52

telephone wall jack, fax 100

telephone, fax from

receive 43

send 39

temperature specifications 139

tests, fax

dial tone, failed 103

failed 99

fax line condition 104

fax phone cord type test

failed 102

hardware, failed 100

port connection, failed 101

setup 196

telephone wall jack 100

text

cannot be edited after scan,

troubleshoot 97

incompletely filled on

copies 94

missing from scan,

troubleshoot 96

splotchy on copies 95

troubleshoot 76

unclear on copies,

troubleshoot 94

unclear scans 99

tone dialing 53

Toolbox (Windows)

about 206

opening 206

tray

capacity 135

media sizes supported 133

media types and weights

supported 135

trays

capacities 135

clear jams 125

load media 19

locating 10

media sizes supported 133

paper guides illustration 10

troubleshoot feeding 91

troubleshoot

answering machines 110

blank pages printed 75

control-panel messages 14

copy 92

copy quality 94

cut-off pages, incorrect text

or graphics placement 76

embedded Web server 120

fax 99

fax dial tone test failed 103

fax hardware test failed 100

fax line test failed 104

fax phone cord connection

test failed 101

fax phone cord type test

failed 102

fax tests 99

fax wall jack test, failed 100

firewalls 75

installation 121

jams, paper 127

media not picked up from

tray 91

missing or incorrect

information 76

multiple pages are

picked 92

network configuration

page 124

nothing prints 74

paper-feed problems 91

power 74

print 74

print quality 77

Printer Status Report 122

receive faxes 105, 107

scan 95

scan quality 97

send faxes 105, 107, 109

skewed copies 94

skewed pages 92

slow print 75

tips 73

troubleshooting

general network

troubleshooting 111

wired network 111

wireless problems 112

TWAIN

unable to activate source 97

two-sided

Mac OS 33

Windows 33

uninstall software

Mac OS X 205

Windows 204

USB connection

port, locating 10, 11

specifications 131

vertical stripes on copies,

troubleshoot 94

view

network settings 197

voice mail

set up with fax (parallel

phone systems) 181

set up with fax and computer

modem (parallel phone

systems) 193

voltage specifications 139

volume

fax sounds 54

wall jack test, fax 100

warning messages 14

warranty 129

Web page

print 28

Web sites

accessibility information 3, 9

customer support 70

environmental

programs 151

order supplies and

accessories 172

supply yield data sheet 131

wireless security 200

white bands or stripes,

troubleshoot

copies 94, 95

scans 98

Windows

borderless 32

HP Solution Center 206

print brochures 26

Print photos 29, 30

print settings 25

set up wireless

communication 201

system requirements 132

220

two-sided 33

uninstall software 204

wireless communication

advanced wireless

troubleshooting 113

basic wireless

troubleshooting 112

Ethernet setup 201

radio, turn off 197

reducing interference 203

regulatory information 145

security 203

set up 199

set up on Mac OS X 201

settings 199

turn off 202

wizard 200

wireless test report

print 202

Index

221

222

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2010

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